HP PE4240N Warranty and Support Guide
Contents
1. defective unit may result in HP billing you for the replacement product Customer Self Repair Warranty Service In countries regions where it is available your HP Limited Warranty may include a Customer Self Repair warranty service If applicable HP will determine in its sole discretion that customer self repair is the appropriate method of warranty service If so HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service This will save considerable repair time After you contact HP and the fault diagnosis identifies that the problem can be fixed using one of these parts a replaceable part can be sent directly to you Once the part arrives replace the defective part pursuant to the provided instructions and documentation If further assistance is required call the HP Technical Support Center and a technician will assist you over the phone In cases where the replacement part must be returned to HP you must ship the defective part back to HP within a defined period of time normally fifteen 15 days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective product may result in HP billing you for the replacement With a Customer Self Repair HP will pay all shipping and part return costs and determine the courier carrier to be used If Customer Self Repair applies to you please refer to your specific HP Hard2. the Limited Warranty Period HP will at its discretion repair or replace any defective component All component parts or hardware products removed under this Limited Warranty become the property of HP In the unlikely event that your HP Hardware Product has recurring failures HP at its sole discretion may elect to provide you with a a replacement unit of HP s choosing that is the same or equivalent to your HP Hardware Product in performance or b to give you a refund of your purchase price or lease payments less interest instead of a replacement This is your exclusive remedy for defective products Exclusions HP does not warrant that the operation of this product will be uninterrupted or error free HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective a as a result of accident misuse abuse contamination improper or inadequate maintenance or calibration or other external causes b by operation outside the usage parameters stated in the user documentation that shipped with the product c by software interfacing parts or supplies not supplied by HP d improper site preparation or maintenance e loss or damage in transit or f by mod
3. ANY LOST PROFITS OR SAVINGS OR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT OR A CLAIM MADE UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY A CONTRACT CLAIM OR ANY OTHER CLAIM THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES THIS LIMITATION OF LIABILITY HOWEVER WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY REGION TO COUNTRY REGION YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS Limited Warranty Period The Limited Warranty Period for an HP Hardware Product is a specified fixed period commencing on the date of purchase The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing Types of Warranty Service To enable HP to provide the best possible support and service during the Limited Warranty Period you may be directed by HP to verify configurations run HP diagnostics tests or use HP remote support soluti
4. HP PE4240n PL4245N 42 Plasma Television Warranty and Support Guide Don t Forget to Register Go to http register hp com Registration is quick easy and offers e E mail updates containing notifications about products and the most recent support alerts The HP newsgram our monthly online magazine packed full of product news support tips project ideas and much more Visit us at http subscription support hp com Getting Help HP provides expert advice on using your HP TV or solving problems whether your product is in or out of warranty Support options and availability vary by product country region and language The HP support process works most effectively if you seek assistance in the following order 1 Reference your product setup poster or the User s Guide for information on set up and general troubleshooting 2 HP e Support offers instant access to support information and helpful tips 24 hours a day seven days a week You can also send e mail to our on line support technicians to help resolve any issues These services require access to the Internet Visit our Web site at http www hp com support 3 HP Total Care is available toll free by phone 24 hours a day seven days a week HP can diagnose any issues and coordinate a repair if necessary A repair covered by the limited warranty is free during the limited warranty period After the warranty period you will be quoted a repair cost HP Total Car
5. O THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU This Limited Warranty is applicable in all countries regions and may be enforced in any country region or region where HP or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty However warranty service availability and response times may vary from country region to country region and may also be subject to registration requirements in the country region of purchase If so your HP authorized service provider can provide you with details This Limited Warranty applies only to HP branded products referred to in this Limited Warranty as HP Hardware Products sold by or leased from Hewlett Packard Company its worldwide subsidiaries affiliates authorized resellers or country region distributors collectively referred to in this Limited Warranty as HP with this Limited Warranty The term HP Hardware Product is limited to the hardware components and required firmware The term HP Hardware Product DOES NOT include any software applications or programs non HP products or non HP branded peripherals All non HP products or non HP branded peripherals external to the HP Hardware Product such as speakers DVD players and video cables are provided AS IS without HP warranty However non HP manufacturers and suppliers or publishers may provide their own warrant
6. ce technician to come and repair your product This service is included as part of your product warranty Advanced Unit Replacement If a bench repair is required to fix your product HP will arrange to have a replacement unit delivered to you and will pick up your defective TV We pay for the round trip shipping and handling This service is free for the duration of the hardware warranty period Protect Your Investment Obtaining a Warranty Upgrade Upgrade your standard factory warranty to two or three years with an extended service plan Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the TV For more information please visit US Only http www hp com home ownerservices or call 1 866 234 1377 HP Out of Warranty Support Options Even after your warranty has ended HP can still provide you with service and support options for a fee e For Visa and MasterCard holders in the United States or calls from Canada please call 1 800 474 6836 1 800 HP invent Prices are subject to change without notice and may vary based on your product Fees are charged to your Visa or MasterCard Recycle HP Planet Partners HP is sensitive to the environment and has a program Planet Partners to make it simple for us to reclaim your old product for recycling HP will help you recycle your old equipment even if it is not an HP product we take back all makes and
7. e can be contacted at 1 800 474 6836 1 800 HP Invent When you call please have your TV model number product number serial number and date of purchase available Telephone support is free during your limited warranty period Warning Preventing Image Retention Your plasma TV illuminates phosphor to display images much like a conventional tube ype television Viewing stationary images for extended periods of time results in uneven aging of the phosphor causing grayed out images to permanently appear on the screen Permanent image retention can be avoided by taking some basic precautions Following the recommendations listed below ensures your plasma TV will have longer life and offer better performance e Whenever possible avoid frequently displaying stationary images such as Web sites computer graphics or video games for extended periods of time e Display video and images in the widescreen 16 9 ratio format Use the Aspect button on the remote control to change from 4 3 screen size such as standard television to fill the screen in 16 9 ratio This will prevent potential image retention of sidebars e Avoid viewing the onscreen display OSD menus from DVD players VCRs and other components for extended periods of time e When watching a movie from a DVD player or VCR do not leave the same image paused continuously over a long period of time Turn down the contrast and brightness of the screen High brightn
8. ess and contrast can accelerate image retention or stationary images e Your plasma TV has a special feature that illuminates the entire screen and can remove very minor instances of screen image retention e Image retention and uneven screen aging are not covered by your HP Warranty Cell Policy In some cases a plasma panel may have cells that do not operate properly This is common to all plasma displays used in products supplied by all vendors and is not specific to this product Cells not operating properly can be categorized into three types e Non lighting cell the cell is always off e Non extinguishing cell the cell is always on e Flickering cell the cell is flickering HP allows up to 8 cells total to exhibit one of the states listed above Installation If you intend to mount your TV using a wall mounting bracket or if you install your TV in a recessed wall cavity HP recommends using a qualified installation service Damage resulting from a custom installation is not covered under warranty The warranty does not cover uninstalling or reinstalling a custom installation of your TV You may need to have your TV removed from the wall or recessed area before a service technician arrives for warranty repair or replacement Warranty and License Information If Necessary Get Repair In Home Service If your TV has been diagnosed with an internal component issue we can schedule a convenient time for a qualified servi
9. ies directly to you HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period The Limited Warranty Period starts 4 on the date of purchase or lease from HP or from the date HP completes installation Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving warranty service You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period Unless otherwise stated and to the extent permitted by local law new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability HP may repair or replace HP Hardware Products a with new or previously used products or parts equivalent to new in performance and reliability or b with equivalent products to an original product that has been discontinued Replacement parts are warranted to be free from defects in material or workmanship for ninety 90 days or for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed whichever is longer During
10. ification or service by anyone other than i HP ii an HP authorized service provider or iii your own installation of end user replaceable HP or HP approved parts if available for your product in the servicing country region or region Image retention and uneven screen aging are not covered by your HP Warranty Exclusive Remedy TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW these terms and conditions constitute the complete and exclusive warranty agreement between you and HP regarding the HP Hardware Product you have purchased or leased These terms and conditions supersede any prior agreements or representations including representations made in HP sales literature or advice given to you by HP or an agent or employee of HP that may have been made in connection with your purchase or lease of the HP Hardware Product No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP Limitation of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE HP S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM INCLUDING
11. models Visit our Web site to find out how easy it is to recycle http www hp com recycle The Legal Language Hardware Limited Warranty Original Systems 1 year Technical phone assistance to diagnose potential hardware issues 1 year General Terms This HP Hardware Limited Warranty gives you the customer express limited warranty rights from HP the manufacturer Please refer to HP s Web site for an extensive description of your limited warranty entitlements In addition you may also have other legal rights under applicable local law or special written agreement with HP EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY HP MAKES NO OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SOME STATES OR COUNTRIES REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS IN SUCH STATES OR COUNTRIES REGIONS SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY BUT ARE IN ADDITION T
12. ng WARNING Install the TV near an AC outlet The WN AC power cord is your main AC disconnecting device and must be easily accessible at all times For your safety the power cord provided with your TV has a grounded plug Always use the power cord with a properly grounded wall outlet to avoid the risk of electrical shock WARNING Do not operate the TV with the cover removed WARNING The TV is not user serviceable To prevent damage to the TV have a qualified person repair or replace it TV from its power source and from any telecommunication systems such as CATV SAT or any other peripheral before performing any service procedures Failure to do so may result in personal injury or equipment damage Hazardous voltage levels are inside the TV A WARNING For your safety always unplug the TV Antenna Connectors Protection External Television Antenna Grounding If an outside antenna or cable system is connected to the product be sure the antenna or cable system is electrically grounded so as to provide some protection against voltage surges and built up static charges Article 810 of the National Electrical Code ANSI NFPA 70 provides information with regard to proper electrical grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements fo
13. ome support you must a have a representative present when HP provides warranty services at your site b notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors c subject to its reasonable security requirements provide HP with sufficient free and safe access to and use of all facilities information and systems determined necessary by HP to provide timely support d ensure that all manufacturers labels such as serial numbers are in place accessible and legible e maintain an environment consistent with product specifications and supported configurations If you require an HP representative to handle all component replacements support uplift contracts are available at additional cost Advanced Unit Replacement Warranty Service Your HP Limited Warranty may include an advance unit replacement warranty service Under the terms of the advanced unit replacement warranty service if a unit is diagnosed as defective and requires the return of the product for bench repair HP will ship a replacement product directly to you On receiving the replacement unit the defective unit must be returned to HP within a defined period of time normally fifteen 15 days The packaging the replacement unit arrived in may be used to return the defective unit HP will incur all shipping and insurance costs to return the defective unit to HP Failure to return the
14. ons where applicable HP strongly encourages you to accept the use of or to employ available support technologies provided by HP If you choose not to deploy available remote support capabilities you may incur additional costs due to increased support resource requirements Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased In Home Warranty Service Your HP Limited Warranty service may include In home labor support to repair your hardware HP provides In home service during standard office hours Standard office hours are typically 08 00 to 17 00 Monday through Friday but may vary with local business practices If your location is outside the customary service zone typically 50km response times may be longer or there may be additional charges To locate the nearest HP authorized service provider refer to the HP Web site at http www hp com support HP may at its sole discretion determine if In home warranty service is required For example in many cases the defect can be fixed by the use of a Customer Self Repair CSR part that you are required to replace yourself based on instructions and documentation provided by HP You are also required to co operate with HP in attempting to resolve the problem over the telephone This may involve performing routine diagnostic procedures removing third party options and or substituting options In order to receive In H
15. r the grounding electrode Information Lightning Protection For added protection of any product during a lightning storm or when it is left unattended and unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system This will prevent damage to the product from lightning and power line surges Antenna Grounding Antenna Grounding Reference Grounding Component Electric Service Equipment Power Service Grounding Electrode System NEC Art 250 Part H Ground Clamps Grounding Conductors NEC Section 810 21 Antenna Discharge Unit NEC Section 810 20 Ground Clamp Antenna Lead in Wire Power Lines An outside antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits or where it can fall into such power lines or circuits WARNING When installing an outside antenna Al system extreme care should be taken to keep from touching such power lines or circuits as contact with them could be fatal Printed on at least 50 total recycled fiber with at least 10 post consumer paper 2004 Hewlett Packard Development Company L P Printed in www hp com 5991 1514
16. ware Product announcement You can also obtain information on this warranty service on the HP Web site at http www hp com support Carry in Warranty Service Under the terms of carry in service you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair You must prepay any shipping charges taxes or duties associated with transportation of the product to and from the service location In addition you are responsible for insuring any product shipped or returned to an authorized service location and assume risk of loss during shipping Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem you can receive support by doing the following Locate your nearest HP Support location via the World Wide Web at http www hp com support Contact your authorized HP dealer or Authorized Service Provider and be sure to have the following information available before you call HP e Product serial number model name and model number e Detailed questions Regulatory and Safety WARNING The TV is heavy be sure to use ergonomically correct lifting procedures when moving the TV Additional Safety Information This product has not been evaluated for connection to an IT power system an AC distribution system with no direct connection to earth according to IEC 60950 AC Power Safety Warni
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