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HP Officejet 350 User's Manual

1. HP OfficeJet Series 300 Answering Machine Telephone Telephone Wall Jack For use with separate telephone if the phone handset is not part of the answering machine attach after the SLX9 answering machine cord is connected Installation and Configuration 2 45 Setting Up for Faxing Netherlands Installation The following types of installations are the ones recommended for use with the HP OfficeJet Series 300 to achieve the best call handling results While other situations are possible it is recommended that one of these be used Determine which installation most closely meets the user s needs and follow the instructions given e Receive fax calls only no voice calls on a dedicated fax line e Receive fax and voice calls at the same phone number without an answering machine e Receive fax and voice calls at the same phone number with an answering machine After selecting the best installation to meet the user needs the correct reception mode and certain station specific information will need to be set up The procedures to accomplish this are in the following topics which are presented in the HP OfficeJet Series 300 User s Guide for the user s model e Setting the Reception Mode for incoming calls e Setting the number of rings to answer e Selecting Tone or Pulse dialing e Entering the Date and Time e Entering the header information company name and fax number The above operations can also
2. SL6 SL51 2 20 Installation and Configuration Installing an Input Tray The input tray is also known as the paper supply tray This tray is where paper is loaded for the printing of received faxes print jobs reports and copies The tray holds 100 sheets of paper Remove the output tray from the HP OfficeJet Series 300 Remove the old tray by pulling the input tray for ward to expose the flex tabs Press down firmly on the two flex tabs and pull the input tray out of the unit If the tray does not easily release the user may need to slide the tray in slightly press the flex tabs down again and pull the tray forward and out of the unit If f foe Ll lay y Soy ZAS 29 S z5 lt A Flex Tab Y Flex Tab 3 When installing the new input tray ensure that the tray is properly aligned with its seat and slide it all the way into the machine s SL5 Pull the input tray out and check the posi tion of the paper size setting Adjust if necessary Slide the green paper guide until it snaps into place at the appropriate paper size setting Note Only letter legal and A4 size paper can be loaded for fax reception and copying Be sure to set the paper size in the menu Paper Guide SL3A Installation and Configuration 2 21 Loading Paper in the Input Paper Tray 1 Pull the input tray out until it is fully extended 2 Check the position of the paper size setting
3. 412 Line disconnect Time out on the HDLC buffer If the HDLC buffer finishes due to a line drop and loss of data the system will wait for the message to finish to resynch and retransmit data to the receiver Receiver sent DCN and dropped line after waiting 3 seconds for a receive frame from the transmitter or the line signal was gone for more than 0 2 seconds 413 DCN received You have polled a fax and it disconnects instead of sending a page The sender fails to pick the next page in the scanner The sender presses STOP as the sender starts to transmit 414 No documents to be polled There were no documents to be polled 415 Invalid DCS DCS was received in the command frame but was invalid A valid DCS must correspond to the products request for ECM mode ON or OFF 416 Speed mismatch Set if the DCS frame received from a remote transmitter con tains a minimum scan speed non compatible with the receiv er s capabilities 417 T30R at least one page not confirmed In the non error correction mode the unit sent an RTN signal indicating that the page received had many bad lines and may not be readable noisy line In the error correction mode the unit fails to receive a complete correct page after all attempts at resending 419 System exception The fax receive was aborted The most common cause is lack of memory 421 Phone disconnected The user has disconn
4. 0 6 mm Left margin 3 4 mm 1 0 mm Right margin 3 4 mm 1 0 mm Vertical Alignment 0 002 in Scalable TrueType Fonts for Microsoft Windows Arial Black CG Goudy Old Style Phyllis Graphite Light CG Poster Bodoni Lucida Casual Gill Sans Shadow Milestone Font Signet Roundhand and PL Benguiat Frisky Product Information 1 9 Function Printer Specifications continued Specification Software Compatibility HP OfficeJet Series 300 Specifications continued Description Microsoft Windows 3 1 Microsoft Windows 95 MS Word for Windows 6 0 and above WordPerfect for Windows 6 0a and above WordPro Ami Pro for Windows 3 0 and above MS Excel for Windows 5 0 Lotus 1 2 3 for Windows 4 0 and above Also compatible with DOS application HP DeskJet 520 Fax Specifications Coding Schemes MH MR MMR Compatibility CCITT ITU Group 3 Distinctive Ring Detect Yes Image Memory 24 pages CCITT ITU chart 1 about 400 kB Modem Speed 9600 7200 4800 and 2400 bits per second Paper Sizes U S letter 8 5 x 11 in U S legal 8 5 x 14 in European A4 210 x 297 mm Paper Weight faxes sent 16 to 24 Ib 60 to 90 g m Scan Margins faxes sent Top margin 3 0 mm 3 0 mm Bottom margin 0 0 mm 4 0 mm Center line 0 0 mm 2 5 mm Width 216 2 mm 2 6 mm Scan Resolution Standard 203 x 98 dpi Fine 203 x 1
5. DA Encino HP OfficeJet Series 300 Printer Fax Copier Scanner Technical Support Solutions Guide ES 5 ff ry Product Information Subject Page Introduction sis Sheet ach he et ehh dd oye coded stab dale idos 1 2 Product Description evadir Anan Meee nee Mee ay De mesial Oa awa ea oko wea dt 1 2 Overview of Product Capabilities 2 0 0 cece eee 1 3 Product Features cui teaca mia a A SE ES PR Se ds oes 1 4 Simultaneous Tasking Features tip eea r taea A EAA Lew eG ees Seed Ee Fas 1 6 Product Specifications a aleta 1 8 Print Cartridges se gostei os dies os Sedat ules aE hes aula ig eee outed a Gate aes alee Se wie 1 11 Software Protams aee Eno a wha ce Mee ae yard eat ease tee wae eh han be ee be eee 1 11 Media aiii A BA ds A ia T Ah es Sony AD LA OS at bel needa fo 1 11 Media Tray Capacities ect scutes stent ots dir ike Asie bal won diel bf gue als ative lates ate Astrada ae 1 13 Media Print Area ii it gS te A Saeed bee Ate ab edie eee eee 1 14 Ordering Informations sega gh seed at ee Peewee PERMA Rae A Sek 1 15 Product Information 1 1 Introduction This Technical Support Solutions Guide contains information necessary to support the HP OfficeJet Series 300 Printer Fax Copier Scanner family of products Although model and country specific functionality may differ across the HP OfficeJet product line the support and service strategy is consistent The products covered in this guide will be commonly refe
6. Most applications contain the information in the document header The date and time can be entered from the front panel using the following procedure Do this Using these buttons For this display 1 Press the Menu button to display the menu Menu MENU Time Date Header is displayed lo Time Date Header 2 Press Enter Save to select Time Date Enter Save TIME DATE HEADER Header Time Date is displayed Time Date L Enter Save Enter time format 3 Press Enter Save to select Time Date 1 AM PM 2 24 hour 4 Press 1 if entering the time in AM PM format or press 2 to enter the time in 24 hour format The example shows the AM PM format 5 Enter the current time in the format selected Example shows AM PM format Press the Backspace button to correct any Enter time 12 46 PM o 5 el EE ll 2 through 9 oe uti 2 PM Lo mistakes 6 Enter the current date in month day year econ Enter date format is 11 10 95 7 Press Enter Save to save the date Enter Save Ready Auto entered E ij Nov 10 95 08 05 AM 2 34 Installation and Configuration Entering the Header Information company name and fax number Sender Identification and fax number entries are required on all outgoing faxes This information will appear in the header of transactions for reference The header information in an HP OfficeJet Series 300 is set during installation of the software but can be chang
7. Netherlands United Kingdom India Korea China PSTN dial tone maximum on time Maximum duration a cadenced PSTN dial tone 1 ms 0 ms can be present for a cadenced sequence to be valid to 4000 ms Country Default United States Australia France Germany Netherlands United Kingdom India Korea China Special dial tone maximum on time Maximum duration a cadenced special dial 1 ms 0 ms tone can be present for a cadenced sequence to be valid to 4000 ms Country Default United States Australia France Germany Netherlands United Kingdom India Korea China 0 CED detect threshold Sets the detection threshold for the CED tone If the CED 1 260 to 510 tone is below this level it will not be detected Country Default United States 470 47 dBm Australia 470 20 1 dBm France 470 20 1 dBm oo0ooooo Germany 470 20 1 dBm Netherlands 470 2 1 dBm United Kingdom 470 0 1 dBm India 450 0 1 dBm Korea 470 2 1 dBm China 450 0 1 dBm Problem Resolution 5 87 Parameter 123 124 Description Line type Determines the type of telephone line that the HP OfficeJet Series 300 is connected to This can either be the public switched telephone network PSTN or a private branch exchange PBX The different selections cause HP OfficeJet Series 300 to make different checks for dial tone and use different length delays depending upon how the other relevant parameters are set Country Default
8. 5 64 Dialing One Touch 1 10 parameters and values 5 70 Speed 1 10 to select Tone or Pulse 2 33 Dimensions 1 8 Display to set language shown 5 42 Display Messages what they mean 5 7 what to do 5 7 Distinctive Ring to use 2 29 Distinctive Ring Feature to set to ON 2 30 DOS Print speed 1 8 Resolution 1 8 DOS driver 2 4 Drivers 2 3 E Eavesdrop Detection parameters and values 5 55 Eclipse FAX SE 1 11 functions of 2 8 icon 2 8 running 2 8 Envelopes to load the input tray 2 23 usable sizes 1 12 Index 1 1 Error Codes 400 level 5 33 500 level 5 33 system 5 48 Errror types of notification 5 6 European DL envelope loading for printing from your PC 2 23 Exchange HP Express 6 2 Exchange Unit ordering information 6 3 F Factory Default Settings to set to 5 42 Factory Menu to access 5 42 Failure Code to show 5 42 Fax Coding schemes 1 10 Compatibility group 1 10 Specifications 1 10 Fax Log Report the diagnostic codes 5 27 Fax Number to enter 2 35 Fax Session protocol and phases 5 28 Fax Session Configuration parameters and values 5 78 Fax TAM Receive Mode to set up 2 31 Faxing problem solving 5 16 to set up for 2 26 Features HP OfficeJet LX 1 4 Fonts Printer internal 1 9 Front panel testing 5 46 H Hardware requirements 2 4 Header Information to enter 2 35 HP Express Exchange 6 2 HP OfficeJet LX Manager 1 11 a
9. 8 Press Right Arrow to move to Pulse 9 Press Enter Save to select Pulse An asterisk denotes the user s new selec tion 10 Press Enter Save again to return to the Ready display Menu TN O cla YN e wn e 9 s Enter Save L J Enter Save A Enter Save gt Enter Save Enter Save MENU Time Date Header MENU Fax Settings FAX SETTINGS Speed Dial Setup FAX SETTINGS Phone Setup PHONE SETUP Rings to Answer PHONE SETUP Dialing Mode DIALING MODE Tone DIALING MODE Pulse DIALING MODE Pulse Ready Auto Nov 10 94 12 41 PM Installation and Configuration 2 33 Entering the Date and Time Date and Time entries are required on all outgoing faxes The fax log report will also reflect the date and time of transactions for reference When entering the information the current date and time should be entered for accurate reports and tracking of transactions The date and time information in an HP OfficeJet Series 300 is set during installation of the software but can be changed using the front panel or using the HP OfficeJet Series 300 Manager software selecting the Send Fax Setup dialog box and entering the information as described in the HP OfficeJet Series 330 or 350 User s Guide Note The Telephone Protection Act of 1991 requires that all faxes transmitted in the U S A display the date and time they are sent in a header footer or cover page
10. France Germany Netherlands United Kingdom India Korea China Maximum number of rings This is the maximum ring count that the user can enter 1 ring 1 ring This is used for data entry validation only to 15 rings Country Default United States 6 Australia France Germany Netherlands United Kingdom India Korea China AAAA DAD 5 54 Problem Resolution Eavesdrop Detection and Automatic Answering Parameter Description Units by the user using the lt Receive Mode gt key Country Default United States Australia France Germany Netherlands United Kingdom India Korea China Silent detect enable Incoming faxes are detected though the presence of CNG tone or a sufficient period of silence If TRUE then silent detection is attempted Selected by the user using the Fax Settings menu Country Defaul United States Australia France Germany Netherlands United Kingdom India Korea China Parallel detect enable If TRUE then eavesdrop detection is attempted when either a parallel or downstream telephone or TAM answers If FALSE then detection is attempted only with a downstream device Country Default United States 1 Australia France Germany Netherlands United Kingdom India Korea China pa pd do do do do p pah Problem Resolution 5 55 Parameter Description Units Eavesdrop evaluation time Eavesdrop is automatically started and restarted when each ring ends It is
11. No response on all retries The connection was lost either because the line was dropped or the receiver hung up 535 Fallback impossible Fallback in the transmission of post messages is not possible Remote receiver does not respond with a RTP or RTN or the transmitter can t retransmit If the session is non ECM and the receiver responded RTN after the sending unit sent a page the sending unit will train down to a slower speed for the next page After 2400 baud fails the unit cannot train down any slower and reports error code 535 In ECM mode the error might be possible but the sequence would be differ ent not using RTN 536 At least one page not confirmed Occurs in non ECM mode when there are many errors on a page The page received was not readable 541 Phone disconnected The user has disconnected the line after the voice session without continuing the fax session 542 Time out The T3 operator intervention timer has expired 543 Irrelevant response The response received after the transmission of a voice re quest to the remote sender was not a DIS 551 DCN received DCN was received in a response to the transmitted signal Check diagnostic bits 11 and 12 552 Line disconnect Receiver sent DCN and dropped the line after waiting 3 sec onds for a received frame or the line signal was gone more than 0 2 seconds 553 No response on all retries The connecti
12. The distinctive ring feature is not available in all local telephone system networks Currently only certain U S regions and some Asian countries offer the service The local telephone company should be contacted for availability of the service This application can be used either with or without an answering machine attached to the HP OfficeJet Series 300 Installation and setup for use of distinctive ring is as follows 1 Connect the HP OfficeJet Series 300 to the telephone wall jack 2 If an answering machine is to be used connected it to the HP OfficeJet Series 300 or to a separate wall jack 3 Set the HP OfficeJet Series 300 Receive Mode to Auto or fax calls will not be received 4 Also if connecting an answering machine for voice calls on this line make sure the Rings to Answer setting on the HP OfficeJet Series 300 is set to a number greater than the setting on the answering machine that controls the number of rings before answering For example if the answering machine is set to 2 rings to answer set the HP OfficeJet Series 300 to 3 or more rings to answer CAUTION If the user doen t do this he or she may not receive fax calls properly Instructions on setting the Receive Mode and HP OfficeJet Series 300 Rings to Answer number are given later in this chapter HP OfficeJet Series 300 Optional The user can connect a telephone or answering machine to the TEL socket of the HP OfficeJet Series 300 Cord to
13. and 1 Full Reset Will reset all settings and user menu setup items to factory default settings except for parameter 200 scanner calibration unless this value is out of range Header speed dial numbers etc will be erased and 4 Partial Reset Will reset most user menu setup items except for header name and number speed dial numbers journal entries broadcast header and numbers and the Mercury number U K only Parameters 1 through 127 155 175 through 179 200 201 and 226 through 229 are not reset Problem Resolution 5 41 Also after the HP OfficeJet Series 300 is powered on and in the Ready state pressing the 5 and 2 buttons simultaneously will produce a one page demo printout which includes a listing of many of the product s features and capabilities Service and Factory Menu Located in the Service and Factory Menu structure are several unique tests and procedures which can be used to help isolate problems perform remote diagnostics and change internal parameters 5 42 Problem Resolution Service and Factory Menu Structure This menu tree shows the structure of the Service and Factory Menu presented on the following pages SHOW CODE REVISION SHOW FAILURE CODE FACTORY DEFAULTS press and 1 SET PANEL LANGUAGE English default for U S parameter 118 affected Dutch French German Spanish PRINT CALIB CHART parameter 200 affected PRINT STORED PARAMS CHANGE STORED PARA
14. journal of the last 30 transactions print a record of the speed dial numbers stored in memory print a menu structure diagram with current settings and to print self test and demo reports Print from PC functionality Allows printing of print jobs from the personal computer when using appropriate printer driver Copy functionality Allows for up to 99 copies of an original includes copy reduction Polling and being polled Ability to have a document ready for retrieval by another fax station and to call other fax stations to retrieve information Sending faxes at deferred times The ability to delay fax transmissions to another station until a user set time is reached Automatic and fixed print reduction modes Print reduction modes which fit an incoming document onto a given paper size Automatic and manual redialing Automatically redials if the line is busy or no answer retains the last number dialed Redials up to 5 times at 5 minute intervals Backup Out of paper out of ink reception Stores incoming faxes and print jobs in memory if out of paper or ink or paper or ink is not installed Remote diagnostics Allows remote access to all user settings and machine parameters Sending to multiple fax numbers The ability to send a document to multiple up to 10 fax numbers Continued on next page 1 4 Product Information HP OfficeJet Features Continued Featu
15. marked with an asterisk Letter 8 5 x 11 in 4 Press Right Arrow multiple times to move to the desired setting Li gt The example is Legal PAPER SIZE Legal 8 5x14 in 5 Press Enter Save to select the Enter Save PAPER SIZE displayed setting An asterisk Legal 8 5x14 in denotes the new selection 6 Press Enter Save to return to the Enter Save Ready Auto Ready display Oct 10 95 10 47 AM 2 24 Installation and Configuration Setting Up for Printing Using an HP OfficeJet Series 300 machine with the HP OfficeJet Series 300 Manager to control printing is briefly described earlier in this section Detailed and custom setup information is provided in the HP OfficeJet Series 300 User s Guide for the user s model In order to use the HP OfficeJet Series 300 printer function with a PC the interface cable and a printer driver must be installed to make the computer and computer software work with the HP OfficeJet Printer drivers are software files that control the printer and allow the computer software applications to access the printer s features The HP OfficeJet Series 300 will work with Microsoft Windows 3 1 Windows 95 and DOS software applications Windows drivers are supplied with the HP OfficeJet Series 300 The user s DOS application may have the appropriate driver if not a separate DOS driver disk can be ordered from HP Driver Distribution Division See the section Ordering Information i
16. then answer the questions in this Final Exam After completing the Final Exam return the answer sheet to Hewlett Packard Company Premier Support Administration MS54L BI 5301 Stevens Creek Blvd Santa Clara CA 95052 Final Exam 1 HP OfficeJet Series 300 TSSG Final Exam Questions Answer the following questions by filling in the correct circle on side 2 of the Final Exam Answer Sheet HP OfficeJet Series 300 machines use one print cartridge P N A 51626A B PC289X The HP OfficeJet Series 300 can be used with the following printer driver s A Windows B DOS C neither of the above D both DOS and Windows How large is the printer memory buffer in the HP OfficeJet Series 300 A 512 KB B 1 MB C 16 KB Which HP OfficeJet Series 300 feature allows your unit to request a fax transmission from a compatible re mote unit A Deferred transmission B Polling C Print from PC D A and C HP OfficeJet Series 300s can be set to simultaneously print a print job and receive faxes A True B False Instructions for performing the scan position calibration procedure are found in A Chapter 1 of the TSSG B Chapter 2 of the TSSG C Chapter 4 of the TSSG D Chapter 6 of the TSSG The HP OfficeJet Series 300 can make copies and receive faxes at the same time A True B False Final Exam 2 10 11 12 13 If a customer asks how to connect an answering machine to use with the HP OfficeJet Series 300
17. with an answering machine 2 39 Setting Up for Faxing Germany Installation 0 0 0 cee e eens 2 40 Receive fax calls only no voice calls on a dedicated fax line 0 0 cece eee 2 41 Installation and Configuration 2 1 Subject Page Setting Up for Faxing Germany Installation Continued Receive fax and voice calls at the same phone number without an answering machine 2 41 Receive fax and voice calls at the same phone number with an answering machine 2 42 Setting Up for Faxing France Installation 0 ee ccc eee eee nes 2 43 Receive fax calls only no voice calls on a dedicated fax line 0 cee eee eee eee ee 2 44 Receive fax and voice calls at the same phone number without an answering machine 2 44 Receive fax and voice calls at the same phone number with an answering machine 2 45 Setting Up for Faxing Netherlands Installation 0 0 eee eee cece es 2 46 Receive fax calls only no voice calls on a dedicated fax line 0 eee eee eee 2 47 Receive fax and voice calls at the same phone number without an answering machine 2 47 Receive fax and voice calls at the same phone number with an answering machine 2 48 2 2 Installation and Configuration Introduction In this chapter contains information about installing the software applications provided with HP
18. you would find the procedure in A B C D Chapter 5 of the TSSG Chapter 3 of the TSSG Chapter 2 of the TSSG Chapter 1 of the TSSG When a print cartridge runs out of ink in the HP OfficeJet Series 300 the following occurs A A 500 level information code appears in the display B The message Out of Ink Replace Pen appears in the display C A message is sent to a computer requesting a print cartridge replacement D All of the above A diagnostic code containing a 400 level communication error code extension indicates a problem A transmit B copy C print D receive The recommended reception mode on the HP OfficeJet Series 300 for a customer with no answering machine who normally receives voice and fax calls is A Auto mode B Manual mode C Fax TAM mode D Distinctive Ring mode The list of customer available resources for technical assistance is found in chapter of the TSSG A 6 B 1 C 5 D 2 Part numbers of orderable supplies and accessories are found in A Chapter 6 of the TSSG B Chapter 5 of the TSSG C Chapter 1 of the TSSG D Chapter 3 of the TSSG Final Exam 3 14 15 16 17 18 19 20 A delayed send fax from the automatic document feeder can be sent while a print job is printing A True B False HP OfficeJet Series 300 printer control and printer feature access is through the A HP OfficeJet Series 300 menu B Printer drivers C Remote diagnostic
19. 1 The center frequency for the first component of the 1 Hz 100 Hz call progress tone to 1200 Hz Country Default United States 620 Australia 425 France 420 Germany 425 Netherlands 355 United Kingdom 400 India 620 Korea 620 China 620 5 74 Problem Resolution Parameter 85 Description Units Call progress tone frequency 2 The center frequency for the second component of 1 Hz 0 Hz the call progress tone to 1200 Hz Country Default United States 480 Australia 0 France 460 Germany 450 Netherlands 415 United Kingdom 450 India 480 Korea 480 China 480 Call progress tone frequency 3 The center frequency for the third component of 1 Hz 0 Hz the call progress tone to 1200 Hz Country Default United States 350 Australia 0 France 0 Germany Netherlands United Kingdom India Korea China Call progress tone frequency 4 The center frequency for the fourth component of 1 Hz 0 Hz the call progress tone to 1200 Hz Country Default United States 440 Australia 0 France 0 Germany 475 Netherlands 535 United Kingdom 0 India 440 Korea 440 China 440 Disconnect if busy detected Specifies the duration a busy sequence must be 1 ms detected If a valid busy sequence is detected the call is aborted 1000 ms Country Default to 30000 ms United States 5000 Australia 5000 France 5000 Germany 5000 Netherlands 5000 United Kingdom 10000 India 5000 Korea 5000 China 5000
20. 2 The user cannot make copies or receive faxes on this paper size 2 22 Installation and Configuration Loading Envelopes in the Input Paper Tray 1 Pul the input tray out until it is fully extended The user can remove the output tray to facilitate envelope loading as shown in this procedure Be sure to install the output tray before printing 2 Load up to 20 envelopes flap up with the top edge aligned to the right side of the HP OfficeJet Series 300 as shown f yes 4 I IJ E Ss ae Ju MT yas SN Slide the green paper guide until it snaps into place at the appropriate envelope size setting The envelope guide will pop up to keep the envelopes vertically aligned Install the output tray 1f not already installed f lea 4 Install the output tray If necessary refer to Installing an Output Tray earlier in this chapter Helpful Hints Do not force the input tray all the way in when closing it The envelopes must not buckle or a paper jam could occur An out of fax paper error will display on the front panel card of the HP OfficeJet Manager if it is open Although the device is unable to de tect the presence of envelopes even when prop erly loaded it will print them The following table lists the two allowable envelope sizes Note that copies cannot be made and faxes cannot be received on any Paper Guide envelopes Be sure to set the pape
21. Answer setting It will then send a fax tone signal to the calling fax machine to start communication The fax is then sent and the HP OfficeJet Series 300 will start to receive it The Rings to Answer setting is user defined through the front panel menu The user can choose from 1 to 5 rings The factory default is 2 rings but it should be set to a number greater than the number of rings to answer setting of the answering machine if one is connected 2 28 Installation and Configuration Receive fax and voice calls on the same line with distinctive ring This installation is recommended when using one telephone number for both fax and voice calls and using a distinctive ringing service through the local telephone company The telephone company s distinctive ring service allows the use of 2 or 3 phone numbers on the same phone line The HP OfficeJet Series 300 however will only accept up to 2 numbers on a single line Each of the phone numbers will have a distinctive ringing pattern The first phone number will have a single ring ring and the second will have a double ring ring ring pattern When activated the HP OfficeJet Series 300 distinctive ring feature can use the ring patterns to distinguish between fax and voice calls received on the same line The feature will need to be set to On in the HP OfficeJet Series 300 if distinctive ring is to be used If not used the feature must be deactivated Factory default for the feature is Off Note
22. Media An HP OfficeJet Series 300 works with ordinary bond and photocopy papers Paper properties are subject to change by paper manufacturers and Hewlett Packard has no control over such changes For optimum print quality test paper printing on both sides for suitability before you purchase large quantities Use plain bond or white photocopy paper of high quality It should be free of e Carbon e Loose Particles e Cuts or tears e Dust Grease spots Curled bent or frayed edges Product Information 1 11 Colored bond and photocopy paper such as pink yellow or blue can be used as long as it meets these specifications Paper Size USS letter 8 1 2 in x 11 in 216 x 279 mm U S legal 8 1 2 in x 14 in 215 x 356 mm Executive 7 25 x 10 5 in 184 mm x 267 mm A4 metric 8 27 x 11 7 in 210 mm x 297 mm Envelope Size U S No 10 4 12 x 9 5 in 105 x 241 mm European DL 8 66 x 4 33 in 220 x 110 mm Paper Type Cut sheet Cut Edge Conditions Sharp blade cut with no visible fray Finishing Dimensions 0 0313 inch of nominal corners 90 0 20 Paper Grain Long grain Moisture Content 4 to 6 by weight Opacity 84 minimum Packaging Polylaminated moisture proof ream wrap Paper weight 60 to 135 g m 16 lb to 36 lb 75 g m 20 lb recommended Wax Pick 2 inch minimum Dennison When loading paper observe the following precautions Handle all paper by the edges only Load all paper types the same way Use only one
23. Menu 2 0 ence eee eens 2 24 Settine Up for Printings bebidrast tie desler Gent pw elses Data aid deduce 2 25 Setting Up for Faxing U S and Australian Installations 0 0 0 eee eee eee eee 2 26 Receive fax calls only no voice calls on a dedicated fax line o ooooooooooooooooomo ooo 2 26 Receive fax and voice calls at the same phone number without an answering machine 2 27 Receive fax and voice calls at the same phone number with an answering machine 2 28 Receive fax and voice calls on the same line with distinctive ring 0 0 e eee eee eee 2 29 Setting Up for Distinctive Ring 0 cece eee cent nen errre 2 30 Setting the Reception Mode for Incoming Calls 0 0 0 eee ec eee een ene 2 31 Setting the Number of Rings to Answer 0 0c cece cece eee e nent n ene errr 2 32 Selecting Tone or Pulse Dialing coco ayi irlanda Shen Oly 4 ate a 2 33 Enterms the Date and Time enpeinnar ok ea eke ee Ge hed Geen Sade baie Aedes 2 34 Entering the Header Information company name and fax number 0 00 eee eee eee eee 2 35 Setting Up for Faxing U K Installation 2 0 0 0 eee een eens 2 37 Receive fax calls only no voice calls on a dedicated fax line 2 2 2 cee ee eee eee 2 38 Receive fax and voice calls at the same phone number without an answering machine 2 38 Receive fax and voice calls at the same phone number
24. OFF before printing is complete 1 Open the control panel then the top cover 2 Pull the print cartridge toward you until it releases and snaps forward 4 Open the new print cartridge box and container then grasp the print cartridge by the green top and remove the cartridge from the container Gently remove both pieces of tape blue and white covering the ink nozzles and vent hole 3 CAUTIONS 1 If you don t remove the white _ tape the ink in the cartridge will be depleted prematurely 2 Do not to touch the ink nozzles or the copper contacts Fingerprints may damage them SL45 SL16 Remove both pieces of tape 3 2 Routine Maintenance 5 Place the print cartridge down into the cradle as shown Align the green arrow on the cartridge top with the green dot on top of the cradle SL42 6 Push the green arrow toward the green dot until the cartridge snaps into place SL43 7 Close the top cover then close the control panel SL18A Exterior Cleaning Helpful Hint Be sure to close the control panel firmly until both corners snap into place Follow the these recommendations when cleaning the exterior surfaces of the HP OfficeJet Series 300 machine e Use a soft cloth moistened with water to wipe dust off the exterior e Do not clean the interior of the machine e Keep liquids out of the interior of the unit Routine Maintenance 3 3 Notes 3 4 Routine Maintenance Calibrati
25. OfficeJet Series 300 including the e Printer Drivers including Windows driver software e HP OfficeJet Series 300 Software including the HP OfficeJet Series 300 Manager and Eclipse FAX SE PC fax applications Included is information about installing the e control panel overlay if a new one is being installed e print cartridge interface cable for printing power cord Instructions for installing the following customer orderable and installable parts are provided e access door assembly e output tray assembly e input tray assembly e tray wire document catch installation is optional Also provided is information on how to e load paper e load envelopes e set the paper size in the menu e setup for printing e set up for faxing Using Printer Driver Software Detailed information on each of the software installations and their use is provided in the HP OfficeJet Series 300 User s Guides Also the applications guides provided with each driver will provide specific information for the installation and use of the software package Refer to the options listed below to determine which printer driver the user needs to install to make his computer and software work with the HP OfficeJet Printer drivers also called printer software are software files that control the user s printer and allow his software application to access the printer s features Installation and Configuration 2 3 Using Microsoft Windo
26. OfficeJet Series 300 User s Guide for the user s model On an HP OfficeJet Series 300 reception mode is set during installation of the software but can be changed using the HP OfficeJet Series 300 Manager software as described in the HP OfficeJet Series 300 User s Guide for the user s model The reception mode can also be changed from the front panel as described later in this chapter The following four types of installations are the ones recommended for use with the HP OfficeJet Series 300 to achieve the best call handling results While other situations are possible it is recommended that one of these be used Determine which installation most closely meets the user s needs and follow the instructions given Receive fax calls only no voice calls on a dedicated fax line Receive fax and voice calls at the same phone number without an answering machine e Receive fax and voice calls at the same phone number with an answering machine Receive fax and voice calls on the same line with distinctive ring After selecting the best installation to meet the user needs the correct reception mode and certain station specific information will need to be set up The procedures to accomplish this are in the following topics e Setting up for Distinctive Ring e Setting the Reception Mode for incoming calls e Setting the number of rings to answer e Selecting Tone or Pulse dialing e Entering the Date and Time e Entering the h
27. United States Australia France Germany Netherlands United Kingdom India Korea China Flash type Determines the type of flash that the machine will produce for countries supporting the flash key Flash keys are used for accessing outside lines or other features of PBX telephone systems where a flash signal is required Country Default United States 1 Australia 1 France 1 Germany 1 Netherlands 1 United Kingdom 1 India 1 Korea 1 China 1 Open flash time Controls the duration of the open flash when HP OfficeJet Series 300 is configured to produce this flash type Country Default United States 800 Australia 800 France 270 Germany 110 Netherlands 110 United Kingdom 110 India 800 Korea 800 China 800 5 88 Problem Resolution O No flash 1 Open 2 Earth 1 ms 50 ms to 2000 ms Parameter 125 126 127 Description Units Earth flash time Controls the duration of the earth flash when HP OfficeJet Series 1 ms 50 ms 300 is configured to product this flash type to 2000 ms Country Default United States 300 Australia 300 France 300 Germany 300 Netherlands 300 United Kingdom 300 India 300 Korea 300 China 300 PBX pre dial pause mode Specifies what type of pause HP OfficeJet Series 300 0 BLIND will perform before dialing when configured for PBX operation If BLIND WAIT WAIT HP OfficeJet Series 300 will delay PBX WAIT BEFORE BLIND DIALING before 1 CHECK dialing If CH
28. and adjust if necessary Slide the green paper guide until it snaps into place at the appropriate paper size setting Note Only letter legal and A4 size paper can be loaded for fax reception and copying Be sure to set the paper size in the menu Remove the tray bridge by lifting it up and off of the handle grip T J Wm 555 3 23 S SS Y SL3 3 Upto 100 sheets about 1 cm or 1 2 inch thick 4 Helpful Hints stack can be loaded into the tray Do not force the input tray all the way in when closing it The paper must not buckle or a paper jam could occur Load the paper print side down aligning the right edge of the paper to the right side of the tray The paper stack should fit underneath the grip on the input tray handle A This table lists the allowable paper sizes Install the tray bridge by pressing it down onto the handle grip Description Size Letter 8 5x 11 inches 216 x 279 mm A4 1 8 27 x 11 7 inches 210 x 297 mm Legal 8 5 x 14 inches 216 x 356 mm Executive 2 7 25 x 10 5 inches 184 x 267 mm The tray bridge lifts printed faxes and pages above the paper tray handle to prevent them from becoming jammed inside the machine The tray bridge must be used when receiving faxes to legal size paper or when printing on glossy paper or HP Premium Transparency Film Input Tray Handle Grip 1 A4 is the standard size for letters in European countries SL28
29. automatically deactivated after this time Country Default United States 60 Australia 60 France 30 Germany 60 Netherlands 60 United Kingdom 60 India 60 Korea 60 China 60 Calling tone minimum ON time Minimum time a CNG tone must be present for 1 ms 100 ms the tone sequence to be valid to 1000 ms Country Default United States 350 Australia 350 France 350 Germany 350 Netherlands 350 United Kingdom 350 India 350 Korea 350 China 350 Calling tone maximum ON time Maximum time a CNG tone can be present for 1 ms 100 ms the tone sequence to be valid to 1000 ms Country Default United States 800 Australia 800 France 800 Germany 800 Netherlands 800 United Kingdom 800 India 800 Korea 800 China 800 Calling tone minimum OFF time Minimum period of silence that must exist 1 ms between CNG tones for the tone sequence to be valid 1000 ms to Country Default 15000 ms United States 2000 Australia 2000 France 2000 Germany 2000 Netherlands 2000 United Kingdom 2000 India 2000 Korea 2000 China 2000 5 56 Problem Resolution Parameter 24 26 27 Description Units Calling tone maximum OFF time Maximum period of silence that can exist between CNG tones for the tone sequence to be valid 1000 ms to Country Default 15000 ms United States 8000 Australia 8000 France 8000 Germany 8000 Netherlands 8000 United Kingdom 8000 India 8000 Korea 8000 China 8000 Calling tone m
30. c hpojet mgr service exe after a custom installation However the service exe file will always be in the same directory as the OfficeJet Manager 3 Click OK The window that will appear is shown on the next page of this guide Windows 95 system To run the Service Application perform the following steps 1 Click on Start Then choose Run 2 Type the pathname c hpojet mgr service exe The executable filename that you must run is service exe Note The actual pathname may differ from c hpojet mgr service exe after a custom installation However the service exe file will always be in the same directory as the OfficeJet Manager 3 Click OK The window that will appear is shown on the next page of this guide Installation and Configuration 2 9 The following window will appear Password HP OfficeJet Service Application Cancel To access the HP OfficeJet Service Application type the password solo Then click OK There will be a delay of approximately 5 to 12 seconds before the HP OfficeJet Series 300 service application appears on the screen HP OfficeJet Service Application Characteristics When the HP OfficeJet Service Application is up and running its window will appear as follows OfficeJet Series 300 Service Information Parameters Report Language Remote WARNING Modification of HP OfficeJet parameters can render the device inoperable Use this service application only under the direction
31. demo page will be produced on demand Default 0 169 PCL normal condensed font 0 Normal Default 0 1 Condensed 170 Fax download timeout 1 to 1000 s Peed Default 10 s 171 Fax upload timeout 1 to 1000 s eed Default 20 s 172 Scan upload timeout 1 to 1000 s Default 20 s Upload format version number N A No form 0x0101 System failure code location Parameter address location where the system error 176 codes are stored Always 176 176 177 System failure code 1 2 3 4 Storage locations of the last four system error code N A 178 179 failures 200 Scanner jam to window steps Value used to adjust for the tolerance between the scanner location and the top of page sensor This value will adjust the top margin when faxing or copying and is set as part of the Scanner Calibration procedure 201 Scanner gain Calculated automatically each time the HP OfficeJet Series 300 is N A power ON 173 75 1 Z gt 226 Total pages received Counter which keeps track of how many fax pages were N A received by HP OfficeJet Series 300 Each fax page received increments the counter by one 227 Total pages sent Counter which keeps track of how many fax pages were sent by N A HP OfficeJet Series 300 Each fax page sent increments the counter by one 228 Total pages copied Counter which keeps track of how many pages were copied N A and how many copies of each page were made Each printed copy increments the counter by
32. examples will help understand how the communication error coding works What the user sees on the display What is in the error code Code description What it means What the user sees on the display What is in the error code Code description What it means NOISY LINE 463 4 Receive 6 State VIIa 3 T30R LINE DISCONNECTED The user was receiving a document from a remote transmitter when the line disconnected LINE BUSY 501 5 Transmit 0 State T 1 T30R LINE BUSY The user was attempting to transmit a document and was in the first state T of transmit The line on the other end was already off hook Problem Resolution 5 39 Power On Initialization Tests When first powered on the HP OfficeJet Series 300 performs a series of tests during the initialization sequence The control panel will briefly display Servo Processor Revision x x even if no firmware is installed If the initialization cannot proceed past this display the firmware should be checked or installed if missing The next display shown will be Self Test Please Wait Refer to the following table for a description of the power on self tests performed Power On Initialization Sequence Tests Test Test Description 1 Test RAM Memory Checks RAM not used for system 2 Test ROM Firmware checksum 3 Scanner Check Calibrates scanner Calibrated sensitivity level checked against a minimum reference level 4 Printer M
33. feature When using the HP OfficeJet Series 300 with an answering machine to receive fax and voice calls the recom mended reception mode is A Distinctive ring B Manual C Auto D Fax TAM HP authorized dealers who have a current U S Dealer Channel Agreement are eligible to participate in the HP Dealer Premier Support Program A True B False The meanings of the digits in the diagnostic code that is printed on a fax log report can be found in A Chapter 6 of the TSSG B Chapter 5 of the TSSG C Chapter 4 of the TSSG D Chapter 3 of the TSSG The HP Express Exchange program will deliver a unit to the user A customer s own purchased and repaired B remanufactured C new Hewlett Packard Company service and support resources available to the customer include A HP Customer Information Center B HP Customer Support Center C HP FIRST D All of the above Final Exam 4 21 22 23 24 25 Paper size Reception modes and Speed Dial numbers can be set through the HP OfficeJet Series 300 display menu A True B False In the Technical Support Solutions Guide problem solving information is provided in chapter __ A 2 B 7 C 5 D 3 The number of rings to answer setting is ONLY used in the reception mode A Manual B Auto C Fax TAM To access the Service and Factory menu press the and buttons simultaneously while powering the unit ON A 4 7 B Start Menu C Load Eject Rese
34. for the following events The phrase Enter header number appears on the top line of the HP OfficeJet LCD display e A string of characters appears on the bottom line of the HP OfficeJet LCD display e The HP OfficeJet LCD display blanks out briefly and returns to the normal ready state Setting the Front Panel Language Clicking on the Language tab in the service application main menu causes the window to appear as follows OfficeJet Series 300 Service Information Parameters Report Language Remote Front panel language socseeesssssssoseg nan rn nn O German O French O Spanish Dutch Select the language Then Click Apply to set the front panel language Note It takes O to 59 seconds 30 seconds on average for the front panel menu of the OfficeJet to change Exiting the Service Application CAUTION Whenever exiting the Service Application Program allow 5 to 10 seconds for the hardware to terminate the factory and service capability To exit or quit the program click on the Exit button After depressing the Exit button be sure to wait 5 to 10 seconds for the hardware to terminate the factory and service capability before taking any other action During the transition observe the OfficeJet front panel LCD display for the following events Installation and Configuration 2 13 The phrase Enter header number appears on the top line of the HP OfficeJet LCD display e A str
35. group so that the HP OfficeJet Series 300 Manager will run automatically whenever Windows is started make sure that the PC has enough memory to run the HP OfficeJet Series 300 Manager simultaneously with all the other applications that will be run Then have the customer open the HP OfficeJet Series 300 Manager and StartUp groups press the Ctrl key and click and drag the HP OfficeJet Series 300 Manager icon into the StartUp group Installing the HP OfficeJet Series 300 Software The information provided here will help with the installation of the HP OfficeJet Series 300 Software including the HP OfficeJet Series 300 Manager and Eclipse FAX SE software applications Additionally other PC Fax programs usable with the HP OfficeJet Series 300 are described Detailed information on custom installation and usage is provided in the HP OfficeJet Series 300 User s Guide for each model 2 4 Installation and Configuration Use the following instructions when helping the user install the software for the first time in the HP OfficeJet Series 300 Have the user perform the following steps 1 Check that the HP OfficeJet Series 300 device has been properly set up and that it is connected to the computer turned on and has paper loaded Program Manager HB i r E MA Options WM indow Help 2 Close any open applications saving files if necessary New Open 3 Insert Disk 1 of the HP OfficeJet Series 300 software Move into the flexib
36. have a telephone answering machine The user has one telephone number for both voice and fax calls and does have a telephone answering machine Auto The rings to answer setting of the answering machine must be less than that of the HP OfficeJet The user has one telephone number for both voice and fax calls and subscribes to a distinctive ringing service from the telephone company Auto and click the Distinctive Ring button in the Settings box 14 The Dialing Mode dialog box appears Complete it as directed and click the OK button 15 Next the setup program creates the HP OfficeJet Series 300 program group and places it on the Windows desktop It should look similar to this The HP OfficeJet Manager icon Not present on the Model 300 HF Office et Read Me Help 16 As a last step the setup program gives the user the option of reading tips that will help him understand the basic functions of the new product As the first tips screen appears the HP OfficeJet Series 300 prints a Self Test report This report shows samples of new internal fonts reviews the factory device settings notifies the user about any print cartridge problems and provides product revision information Have the user click the Exit button when ready to leave the setup program If difficulties arise with the installation review the following recommendations Problem When reinstalling the soft ware and t
37. installed Code Country 15 United States 23 Australia 47 France 39 Germany 35 Netherlands 31 United Kingdom 25 India 4 Korea 6 China LIU Revision code Also depends on the LIU installed Values of 0 through 3 are supported For example Default 0 rev 0 Country Default United States Australia France Germany Netherlands United Kingdom India Korea China 00000000 5 50 Problem Resolution Ring Detection and Auto Answering Parameter Description Units Auto answer enabled Modified by the user using the lt Receive Mode gt key If TRUE then HP OfficeJet Series 300 will automatically answer and attempt to receive a fax after the set rings to answe Country Default United States Australia France Germany Netherlands United Kingdom India Korea China Distinctive ring detection mode Determines the types of rings that are counted HP 0 OFF OfficeJet Series 300 can only be set to detect any non single ring This parameter is selected by the customer from the Phone Setup menu Country Default United States Australia France Germany Netherlands United Kingdom India Korea China Rings to answer Minimum number of rings that must be detected before HP OfficeJet Series 300 will automatically answer if the receive mode is set to AUTO Users may select from 2 thru 5 rings from the Phone Setup menu Country Default United States Australia France Germany Netherlands United Kingdom
38. more than 0 2 seconds 523 No response on all retries No response was received on all 3 attempts to establish con nection with DCS We lost connection with the receiver either because the line dropped or because the receiver hung up 524 Identification received Failure to sync with the remote unit The line may be defec tive which keeps the remote unit from seeing the DCS com mand 525 Fallback impossible Fallback in modem speed is needed but impossible for exam ple receiver supports V 29 but V 27 is needed All attempts to train with the remote unit have failed The HP OfficeJet Series 300 attempts to train at 9600 7200 4800 and 2400 baud Continued on next page Problem Resolution 5 37 CODE 526 COMMUNICATION ERROR CODES Continued TRANSMIT ERRORS 500 level codes continued Code numbers not listed are not used DESCRIPTION Irrelevant response COMMENTS The response received following the DCS training was not valid expected CFR 531 Irrelevant response The response received following the transmission of MPS EOP EOM was incorrect Check diagnostic bits 11 and 12 532 DCN received DCN was received in a response to the transmittal signal Check diagnostic bits 11 and 12 533 Line disconnect Receiver sent DCN and dropped the line after waiting 3 sec onds for a received frame or the line signal was gone more than 0 2 seconds 534
39. of an HP authorized service representative Last four error codes Code revision 0 2 8 Note The Code revision number or Last four error codes numbers may differ from those shown The OfficeJet Service Application contains five tab windows They are Information Displays the code revision and the last four system error codes Parameters Used to change HP OfficeJet Parameters Report Used to print an HP OfficeJet Parameter Report Language Used to set the HP OfficeJet front panel language Remote Used to set the Remote Service ON or OFF 2 10 Installation and Configuration Click on the tab Information Parameters Report Language or Remote to move between windows The Apply button applies the selected parameter language or remote setting to the HP OfficeJet Exiting the Service Application CAUTION Whenever exiting the Service Application Program allow 5 to 10 seconds for the hardware to terminate the factory and service capability To exit or quit the program click on the Exit button After depressing the Exit button be sure to wait 5 to 10 seconds for the hardware to terminate the factory and service capability before taking any other action During the transition observe the HP OfficeJet front panel LCD display for the following events The phrase Enter header number appears on the top line of the HP OfficeJet LCD display e A string of characters appears on the bottom line of the HP OfficeJe
40. of rings detected as well as the ring frequency is displayed when the HP OfficeJet Series 300 is called If a telephone handset or answering machineanswers the call the number of CNG tones detected is displayed Pressing the Stop button will exit the test This test will check the following line interface unit functions 1 LIU identification 2 LIU inputs 3 LIU outputs The LIU identification includes the country specific option and LIU revision level LIU codes and their associated country assignments are as follows LIU Code Country LIU Code Country 15 USA 23 Australia 47 France 39 Germany 35 Netherlands 31 United Kingdom 25 India 4 Korea 6 China The LIU inputs detected are defines as follows rdt ring detect will toggle between Y N during an incoming call tlp Telsep loop current will display N if the attached handset is On hook and Y if it is Off hook mlp Modem loop current is for Europe only and will display Y for Off hook and N for On hook The LIU outputs detected are defined as follows ex press the 1 button to activate the exclusion relay which is the main Off hook relay pu press the 2 button to activate the pulse dial relay which is used for pulse dialing sh press the 3 button to activate the shunt relay used only in Europe gr press the 4 button to activate the ground start relay used for German PBX systems Tests the dialing capability of the HP OfficeJet Series 300
41. of the chart by feeding the top end first into the document feeder If the hour glass printed on the chart is either completely visible or not visible at all a calibration is needed Ideally exactly one half of the hour glass will be visible Detailed instructions are provided in the following paragraphs A sample chart is provided following this procedure To print a calibration chart you must enter the Service and Factory Menu There are two methods that can be used to access the Service and Factory Menu 1 Press the and 7 buttons simultaneously while powering on the HP OfficeJet Series 300 2 From the Enter Header Number display first use the Backspace button to erase the currently displayed header number if present then press the Redial Pause Redial Paus 2 3 2 and Enter Save buttons in sequence Press the Menu button and scroll to the Service and Factory Menu Once the Service and Factory Menu has been accessed it will remain part of the main menu structure until the HP OfficeJet Series 300 is powered OFF Cycling the power OFF and then ON will remove the Service and Factory Menu from the display and return to the regular user menu The same method used to navigate and select user menu functions is also used for the Service and Factory Menu A full description of the Service and Factory Menu is provided in chapter 5 of this manual 4 2 Calibration and Adjustment After accessing the Service and Factory Menu scroll to
42. print mechanism should be referred to the HP Customer Support Center for repair arrangements Do not attempt to repair the unit System Error Codes Error Code Number Description Recommended Action 105 107 ROM test failed Cycle power If error persists replace reseat ROMs 106 108 110 RAM SRAM failed Cycle power If error persists replace Main PCA battery 111 Character ROM Replace Main PCA failed 205 208 209 210 211 Scanner failure Cycle power If error persists check the scanner cable 212 213 connections clean the scanner glass replace scanner For codes 208 213 note the code number and call for service 301 LIU failure Cycle power If error persists replace reseat LIU Replace Main PCA all 400s and 500s Fax firmware failure Cycle power If error persists note the code number and call for service all 600s and 700s Firmware error Cycle power If error persists note the code number and call for service 778 Firmware error If error occurs on power up indicates Main Board revi sion check failed 801 Servo shutdown Power OFF the unit Check for obstruction of pen carriage If error persists replace print mechanism all 800s except 801 Firmware error Cycle power If error persists note the code number and call for service 901 Battery failure Cycle power If error persists replace battery on Main Stored data lost PCA call for service 902 SRAM corrupted Cycle powe
43. that the rings to answer setting of the HP OfficeJet is greater than the rings to answer setting of the answering machine If the answering machine has answered the OfficeJet will eavesdrop and take the call if another fax machine is calling The number of rings to answer in an HP OfficeJet Series 300 is set during installation of the software but can be changed using the HP OfficeJet Series 300 Manager software by setting the Rings to Answer in the Receive Fax Setup dialog box as described in the HP OfficeJet Series 300 User s Guide for the user s model To change the rings to answer using the front panel use the following instructions Do this Using these buttons 1 Press the Menu button to display the Menu as KENY Time Date Header MENU Fax Settings 2 Press Right Arrow multiple times to move to Fax Settings I gt Enter Save FAX SETTINGS 3 P Enter Save to select Fax Settings ress O selec ax se ings Speed Dial Setup FAX SETTINGS Phone Setup 4 Press Right Arrow multiple times to move to Phone Setup U i gt 5 Press Enter Save to select Phone Setup Enter Save PHONE SETUP Rings to Answer is displayed Rings to Answer L T O pa YN e UN e 9 iS 6 Press Enter Save to select Rings to Answer The allowable range in brackets and the factory setting far right are displayed Enter Save Rings to Answer 1 5 2 7 Enter a number up to 5 inclusi
44. the Print Calib Chart submenu and start printing the chart The chart contains a complete description of the following procedure 1 Remove the top portion of the chart by cutting along the dotted line 2 Enter the Change Stored Parameter submenu and select parameter 200 3 Write down the existing value at parameter 200 then enter a new value of 1500 4 Press the front panel Resolution button until FINE is displayed on the front panel display 5 Using the front panel menu set the Copy Reduction to 100 6 Load the chart with the top portion removed at the dotted line into the automatic document feed tray and make one copy Make sure the chart is loaded top end first with the print side facing down 7 Look at the copy and find the top most visible tick mark of the Calibration Value Scale where the scale is cut off 8 Determine the Calibration Value corresponding to this tick mark by reading the How to Read Scale portion of the sample chart following this procedure The normal range is 550 to 650 on the scale 9 Reenter the Service and Factory Menu 10 Scroll to the Change Stored Parameter submenu and access parameter 200 11 Enter the Calibration Value determined from the How to Read Scale into parameter location 200 12 The calibration test is complete Check that the calibration is correct by making another copy of the chart previously used with the top portion removed Ideally one half of the hour glass will be v
45. the setup properly cabled to the PC 2 the device is turned on and 3 the front panel program cannot locate the says Ready device The user is trying to Either the directory contains files that do not belong to the HP OfficeJet Series uninstall the software but 300 or one or more files are open Ascertain which of these conditions exists the setup program says it by questioning the user Correct the problem and try again cannot delete the directory Running the HP OfficeJet Series 300 Manager The HP OfficeJet Series 300 Manager is one of two software applications that may be included with the HP OfficeJet Series 300 The other software application is Eclipse FAX SE available on the Models 330 and 350 but not on the Model 300 which lets the user do PC faxing and scanning The HP OfficeJet Series 300 Manager allows the user to manage the way that his or her HP OfficeJet Series 300 works It can be used it to do the following Monitor the status of the HP OfficeJet Series 300 e Print logs and reports Change the device settings that were made during installation and make additional settings that control faxing printing and copying Note The HP OfficeJet Series 300 Manager has one other important function it must be running in order to use Eclipse FAX SE It can be either open as a window or minimized To run the HP OfficeJet Series 300 Manager the user must double click the HP OfficeJet Series 300 Mana
46. the steps to change the reception mode using the front panel followed by a table of the types of setups and the mode to use with each setup Do this Using these buttons For this display 1 Make sure the HP OfficeJet Series 300 Hoi Ready Auto is turned ON Nov 10 95 12 30 PM 2 Press the Receive Mode button to display the current Receive Mode setting which is Receive Mode RECEIVE MODE 4 marked with an asterisk The example Auto shown is Auto the factory setting 3 Press Receive Mode multiple times to get to Receive Mode RECEIVE MODE the appropriate setting see the following table Manual shown at right is only an example 4 Press Enter Save to select the displayed setting Enter Save RECEIVE MODE Note that an asterisk denotes the new selection L Manual 5 Press Enter Save again to return to the Ready display Note that the Receive Mode selected is displayed on the top line next to Ready Enter Save Ready Manual Nov 10 95 12 32 PM If the user has Set the this type of setup Receive Mode to And read this note Dedicated fax line Auto When Auto is selected with a dedicated fax line the receives only fax calls HP OfficeJet Series 300 answers all incoming calls after the number of rings specified in the Rings to Answer setting and sends out fax reception tones to receive a fax Shared fax voice line Manual When Manual is selected the HP OfficeJet Series no answering machi
47. to move to Fax Settings Enter Save FAX SETTINGS c Press Enter Save to select Fax Settings Speed Dial Setup L d Press Right Arrow multiple times to move to FAX SETTINGS Phone Setup JJ Phone Setup Enter Save e Press Enter Save to select Phone Setup L ne aera f Press Right Arrow multiple times to move to PHONE SETUP Distinctive Ring LT Distinctive Ring g Press Enter Save to select Distinctive Ring Enter Save DISTINCTIVE RING Note that an asterisk denotes the current off x selection h Press Right Arrow to move to the desired DISTINCTIVE RING setting gt On i Press Enter Save to select the displayed setting Enter Save DISTINCTIVE RING An asterisk denotes the user s new selection On j Press Enter Save again to return to the Enter Save Ready Auto Ready display a Nov 10 95 12 45 PM 2 30 Installation and Configuration Setting the Reception Mode for Incoming Calls The Reception Mode affects how the HP OfficeJet Series 300 answers incoming fax and voice calls Use the following instructions to change the Reception Mode setting Reception mode in an HP OfficeJet Series 300 is set during installation of the software but can be changed using the HP OfficeJet Series 300 Manager software by selecting the Receive Mode in the Receive Fax Setup dialog box as described in the HP OfficeJet Series 300 User s Guide for the user s model Below is a diagram detailing
48. without an answering machine This installation is recommended when using one telephone number for both fax and voice calls and not using a telephone answering machine Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack connecting the telephone directly to the HP OfficeJet Series 300 wall jack connector as shown and setting the Receive Mode to Manual Refer to the HP OfficeJet Series 300 User s Guide for the user s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this chapter HP OfficeJet Series 300 Telephone Telephone Wall Jack pe Y SLX2 2 38 Installation and Configuration Receive fax and voice calls at the same phone number with an answering machine This installation is recommended when using one telephone number for both fax and voice calls and using a telephone answering machine Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack connecting the telephone answering machine directly to the HP OfficeJet Series 300 wall jack connector as shown and setting the Receive Mode to Auto Ensure that the rings to answer setting of the HP OfficeJet is greater than the rings to answer setting of the answering machine If the answering machine has answered the HP OfficeJet will eavesdrop and take the call if another fax machine is calling Two scenarios are possible when using an answering mach
49. without having to use the Fax portion of the mechanism Allows testing of the HP OfficeJet Series 300 in unattended mode Paper must be loaded in the input tray and up to twenty documents should be loaded in the automatic document feeder Both printing and scanning functions are exercised The two bench run optionsavailable are 1 Extended Bench Run allows you to select how long to perform the bench run test 2 Start std Bench Run standard test runs through 120 cycles of the bench run test Note The only way to exit the bench run test is to power the unit OFF Problem Resolution 5 47 System Error Codes System error codes may be displayed on the front panel display They are recorded at parameter locations 176 through 179 Printing the Stored Parameter Report from the Service and Factory Menu will provide a printed copy of all the parameter values Individual parameter values may be viewed using the Changes Stored Parameters feature also in the Service and Factory Menu The error codes are recorded sequentially starting at parameter location 176 If more than four system errors have occurred the previously recorded error codes will be overwritten in a wrap around manner In this case the last four error codes will be known but the last error that occurred cannot be determined Refer to the following table for a description of the system error codes and recommended actions Replacement of the Main PCA LIU scanner parts and
50. 0 operation will comply with BZT requirements If O False the T30 operation is not in compliance with the CCITT requirement Country Default United States Australia France Germany Netherlands United Kingdom India Korea China ocoooooroo Problem Resolution 5 85 Parameter Description Paper size Determines default paper size Selected by the user using the Paper Size menu Country Default United States 2 Australia 26 France 26 Germany 26 Netherlands 26 United Kingdom 26 India 26 Korea 26 China 26 Time format Determines the default time format Selected by the user in the Time Date menu Country Default United States Australia France Germany Netherlands United Kingdom India Korea China Date format Determines the default date format Selected by the user in the Time Date menu Country Default United States 1 Australia France Germany Netherlands United Kingdom India Korea China OOO aD Rp rRrR OCC C SO 5 86 Problem Resolution Units 1 Exec 2 Letter 3 Legal 26 A4 81 Envelope 0 ddmmyy 1 mmddyy Parameter 118 119 120 121 Description Units Language index Determines the language used by HP OfficeJet Series 300 in the 0O English front panel display and on reports Selected by the LIU Also selected from the 1 German Service and Factory menu French Country Default 5 Dutch United States Australia France Germany
51. 1 page Output Tray Assembly see diagram on next page C4661 60004 Tray Bridge see diagram on next page C4661 40006 Input Tray Assembly see diagram on next page C4661 60003 DOS Drivers C2890 10012 Call HP Driver Distribution Center Ph 303 339 7009 Ask for the DOS Driver for HP OfficeJet Product Information 1 15 Access Door Assembly part number C2890 60064 Tray Wire Document Catch part number C4661 80001 Output Tray Assembly part number C4661 60004 Tray Bridge part number C4661 40006 Input Tray Assembly part number C4661 60003 Tray Assemblies 1 16 Product Information Installation and Configuration Subject Page Introduction ci A A Hea obs Oy ead A SE NS Gee Sd oe 2 3 Using Printer Driver Somtwate sata estaba gue este SR oe gael Gaiden bine Geek ato oles 2 3 Using Microsoft Windows 3 1 0 0 0 cece cee eect tence E E E ences 2 4 Using Microsoft Windows 95 1 0 cc urrena rnern rererere eeaeee 2 4 Using DOS software applications 0 0 cece cc eee e nent cnet ences 2 4 Hardware and Software Requirements 0 0 cece ccc ee ereere 2 4 Installing the HP OfficeJet Series 300 Software 0 ccc nerra 2 4 Running the HP OfficeJet Series 300 Manager 0 cece eee cnet ene eens 2 7 Running Eclipse FAX SE from the HP OfficeJet Series 300 Manager 0 0 00 e ee ee eee eee 2 8 Changing Parameters and Solving Problems with the OfficeJet Service APP Catio
52. 125 h inches 438 w x 394d x 283 h mm Weight 19 5 lb 8 85 kg Power Source autoranging 100 240 Vac 1 0 A 50 60 Hz Power Consumption 10 watts at idle 45 watts maximum Operating Environment Temperature range for best print quality 15 C 59 F to 35 C 95 F Allowable temperature humidity range 5 C 41 F to 40 C 104 F 15 80 RH non condensing Maximum noise level generated Sound Power LwAd 6 4 B A Sound Pressure LpAm 50 dB A Printer Specifications Print Method Plain paper drop on demand thermal inkjet Printer Memory 16 KB printer buffer Printer Command Language HP PCL Level 3 Printer Interface Parallel Bi Centronics Resolution dots per inch dpi Windows Presentation mode 600 x 300 dpi with REt Normal mode 600 x 300 dpi with RE Fast mode 300 dpi DOS text Letter quality 600 x 300 dpi with RE Draft quality 300 dpi with ink reduction Print Speed page s per minute ppm characters per second cps characters per inch cpi Windows print speed Presentation mode 1 ppm Normal mode 2 5 ppm Fast mode 3 ppm DOS print speed Letter quality 167 cps at 10 cpi Draft quality 240 cps at 10 cpi Paper Sizes U S letter 8 5 x 11 in U S legal 8 5 x 14 in European A4 210 x 297 mm Executive 7 25 x 10 5 in U S No 10 envelope 4 12 x 9 5 in European DL envelope
53. 220 x 110 mm U S transparency 8 5 x 11 in European A4 transparency 210x297 mm 1 8 Product Information Function Printer Specifications continued HP OfficeJet Series 300 Specifications continued Specification Internal Fonts Description Courier Portrait Orientation Pitch 5 10 16 67 20 cpi Point size 6 12 pt CG Times Portrait Orientation Pitch Proportional Point size 5 6 7 8 10 12 14 pt Letter Gothic Portrait Orientation Pitch 6 12 24 cpi Point size 6 12 pt Univers Portrait Orientation Pitch Proportional Point size 5 6 7 8 10 12 14 pt Courier Landscape Orientation Pitch 10 16 67 20 cpi Point size 6 12 24 pt Letter Gothic Landscape Orientation Point and Pitch 6 12 24 pt for 12 24 cpi 4 75 9 5 19 pt for 16 67 cpi Character Set Support PC 8 HP Roman 8 PC 8 Danish Nor UK ISO 4 German ISO 21 French ISO 69 Italian ISO 15 Nor v 1 ISO 60 Swed Names ISO 11 Spanish ISO 17 ASCII Portug ISO 16 PC 850 ECMA 94 Latin 1 HP Legal Printing Margins These numbers represent the maximum printable area for this device However your printer driver may create a smaller printable area U S letter size paper Top margin 1 0 mm 1 0 mm Bottom margin 10 9 mm 0 6 mm Left margin 6 4 mm 1 0 mm Right margin 6 4 mm 1 0 mm European A4 size paper Top margin 1 0 mm 1 0 mm Bottom margin 10 9 mm
54. 8787 for all supplies accessories except documents Call 1 800 227 8164 to order user s guides and technical reference guides Outside the U S For phone numbers and addresses of contacts in Australia Europe China India and Korea refer to the appropriate Product Support table in Chapter 6 The various countries have different organizations to contact for support Availability technical information and items shipped with the HP OfficeJet are subject to change without notice Ordering Information Supply Accessory HP Reorder Part Number Centronics Parallel Interface Cable shielded HP C2950A 2 meter or HP C2951A 3 meter High Capacity InkJet Print Cartridge 51626A Media HP Premium Transparency Film U S Letter C3834A HP Premium Transparency Film European A4 C3835A HP Premium Glossy Paper U S Letter C3836A HP Premium Glossy Paper European A4 C3837A HP OfficeJet and HP OfficeJet Series 300 User s Model 300 Model 330 Model 350 Guides United States English C4662 90001 C4661 90001 C4663 90001 Australia English C4661 90021 France French C4661 90003 German German C4661 90005 Netherlands Dutch C4661 90011 United Kingdom English C4661 90000 India English C4662 90020 Korea Hungu C4661 90018 China Chinese C4662 90016 HP DeskJet 500 Series Technical Reference Guide C2170 90099 Access Door see diagram on next page C2890 60064 Tray Wire Document Catch see diagram on next C4661 8000
55. 96 dpi Photo 203 x 196 dpi dithered Scan Width Maximum 8 5 inches 216 mm Speed Dialing 60 locations and 5 groups One Touch Dialing 10 of the 60 Speed Dial locations Transmission Speed 10 seconds per page CCITT ITU chart 1 using ECM Reception Speed 20 seconds per page CCITTATU chart 1 using ECM Copier Specifications Copy Speed 50 seconds per page Copier Resolution Fine or Standard 300 x 300 dpi Bi level Photo 300 x 300 dpi grayscale Paper Sizes U S letter 8 5 x 11 in U S legal 8 5 x 14 in European A4 210 x 297 mm Multiple Copies Up to 99 per full paper tray Copy Reduction 100 95 90 85 80 75 Legal to Letter 70 1 10 Product Information HP OfficeJet Series 300 Specifications continued Function Specification Description Copier Specifications Scan Margins Top margin 3 0 mm 3 0 mm Continued Bottom margin 2 0 mm 3 0 mm Left U S letter 0 0 mm 3 0 mm A4 0 0 mm 0 0 mm Right U S letter 0 0 mm 3 0 mm A4 0 0 mm 0 0 mm Width 216 2 mm 2 6 mm12 Scan Width Maximum 8 5 inches 216 mm Current Connectivity TWAIN 1 6 Interface PC Scan Scan Resolution Software Determined Specifications 203 x 196 dpi or 300 x 196 dpi Print Cartridges The HP OfficeJet uses one high capacity black print cartridge HP part number 51626A When printing text only on letter size media ink lasts on avera
56. ECK FOR TONE HP OfficeJet Series 300 will attempt to detect a FOR TONE PSTN dial tone If CHECK FOR SPECIAL TONE HP OfficeJet Series 300 will 2 CHECK attempt to detect a special tone FOR SPCL Country Default TONE United States Australia France Germany Netherlands United Kingdom India Korea China PBX wait before blind dialing The delay from OFF hook to the start of dialing 1 ms 0 ms when blind dialing and HP OfficeJet Series 300 is configured for PBX operation to 15000 ms Country Default United States 2000 Australia 2000 France 2000 oooococoeoo Germany 3000 Netherlands 5000 United Kingdom 2000 India 2000 Korea 2000 China 2000 Problem Resolution 5 89 Parameter Description Units Auto Pause Insert Enable Specifies if s pause 1s automatically inserted into a dial string when a special string in encountered For example In France the string 16 is used for international access If this parameter was 1 True and the string 1614071234567 was entered the machine would dial 16 pause then dial the rest of the string Country Default United States Australia France Germany Netherlands United Kingdom India Korea China 0 1 0 0 0 0 0 0 5 90 Problem Resolution Miscellaneous Non Country Specific Default Parameters Parameter Description Units 130 Automatic reports Determines when a journal report will be printed automatically Selected by the user with the Repor
57. How to Read the Scale 7 Enter this value at parameter 200 location using the Change Parameter menu Calibration is complete 4 4 Calibration and Adjustment CODE 401 COMMUNICATION ERROR CODES RECEIVE ERRORS 400 level codes Code numbers not listed are not used DESCRIPTION DCN received COMMENTS You are called by a fax that is polling and from the DIS you send it is noted that there is no document to send The call ing fax then sends you a DCN Sharp brand fax machines 402 Line disconnect You transmitted a DCN and dropped the line after waiting 3 seconds for a received frame from the transmitter or the line signal was gone more than 0 2 seconds 403 Time out Typically occurs if you are called by a person instead of a fax No fax commands are detected and you time out 404 No document to be polled You have polled another fax that does not have a document to be polled Ricoh FAX800 or an HP OfficeJet Series 300 will cause this error to be reported on the polling machine Also may be caused if a Canon B200 polled the HP OfficeJet Se ries 300 but the Canon user did not press the lt START gt key soon enough to force the Canon to poll rather than manual receive 411 No post MSG or local interrupt This error occurs if the line drops or the calling fax aborts during the training phase of the receive For the first page at least the message is Connecting
58. India Korea China N NNNNNNDN WY Problem Resolution 5 51 Parameter Description Units Ring detect low frequency Minimum valid frequency for the incoming ring signal 1 Hz 10 Hz Country Default to 99 Hz United States 15 Australia 13 France 25 Germany 21 Netherlands 20 United Kingdom 15 India 15 Korea 15 China 15 Ring detect high frequency Maximum valid frequency for the incoming ring 1 Hz 10 Hz signal to 99 Hz Country Default United States 68 Australia 58 France 60 Germany 60 Netherlands 55 United Kingdom 40 India 68 Korea 68 China 68 Ring envelope minimum ON time Minimum time an entire ring signal must be present to be counted as 1 ring The entire ring signal may consist of several ring bursts separated by periods of silence Country Default United States 150 Australia 180 France 500 Germany 250 Netherlands 300 United Kingdom 300 India 150 Korea 150 China 150 5 52 Problem Resolution Parameter Description Units Ring envelope maximum ON time Maximum time an entire ring signal can be present to be counted as 1 ring The entire ring signal may consist of several ring bursts separated by periods of silence Country Default United States 8000 Australia 8000 France 8000 Germany 8000 Netherlands 8000 United Kingdom 8000 India 8000 Korea 8000 China 8000 Ring envelope minimum OFF time Minimum time between ring envelopes where each ring envelope
59. MS REMOTE OPERATIONS Receive from REMOTE Send to REMOTE Receive from LOCAL press 4 and 7 Send to LOCAL press 4 and 1 TEST MENU _ Printer Motor Test Scanner Motor Test Sensor Test Front Panel Test Scanner Light Test Transmission Test Monitor Test LIU Test Tel Test BENCH RUN TESTS Extended Bench Run Start std Bench Run Problem Resolution 5 43 There are two methods that can be used to access the Service and Factory Menu as follows e Press the and 7 buttons simultaneously while powering on the HP OfficeJet Series 300 e From the Enter Header Number display first use the Backspace button to erase the currently displayed header number if present then press the Redial Pause Redial Pause 2 3 2 and Enter Save buttons in sequence Two other menu headings will also appear The Regulatory Settings and the Underware menu headings will be seen as well as the Service and Factory Menu headings Do NOT attempt to access or use the Regulatory Settings or Underware menus These should only be accessed by HP factory personnel Once the Service and Factory Menu has been accessed it will remain part of the main menu structure until the HP OfficeJet Series 300 is powered OFF Cycling the power OFF and then ON will return the main menus back to normal the Service and Factory Menu will no longer be accessible To reaccess the Service and Factory Menu this procedure will need to be restarted When
60. Model 300 The Eclipse FAX SE window appears Note the menu bar across the top of the window For additional information on using the Eclipse FAX SE application refer to the HP OfficeJet Series 300 User s Guide for the user s model 3 Click the Fax or Scan button in the AutoPrompt window Detailed information on use of the Eclipse FAX SE is provided in the HP OfficeJet Series 300 User s Guide 2 8 Installation and Configuration Changing Parameters and Solving Problems with the OfficeJet Service Application With assistance from a service representative the OfficeJet Service Application is a program that allows the user to easily change OfficeJet parameters from the PC The service representative will use this tool to diagnose OfficeJet problems by suggesting parameter changes The user will key in the changes and further testing will indicate whether or not the problem is solved Running the Service Application Ensure the the HP OfficeJet is connected and powered on If the HP OfficeJet is not connected and powered on your attempt to run the service application will produce the following error message Error T Unable to locate HP OfficeJet Windows 3 1 system To run the Service Application perform the following steps 1 From the Program Manager choose File then Run 2 Type the pathname c hpojet mgr service exe The executable filename that you must run is service exe Note The actual pathname may differ from
61. OfficeJet Series 300 After answering the phone and the caller notifies the user that a fax is about to be sent to him or the user hears a fax tone presses the Start Copy button and then hangs up the telephone The fax is then sent and the HP OfficeJet Series 300 will start to receive it If the user has a shared fax voice line and wants to be able to receive faxes automatically the user cannot use Manual receive mode To receive faxes automatically the user needs to either connect an answering machine to the HP OfficeJet Series 300 and use Auto receive mode or if the user s phone company has a distinctive ringing service available he could connect his HP OfficeJet Series 300 to receive fax and voice calls on the same line with distinctive ring in Auto receive mode Information on using an answering machine or distinctive ring are provided later in this chapter HP OfficeJet Series 300 Telephone Wall Jack Telephone Cord to socket labelled LINE SLX20 Installation and Configuration 2 27 Receive fax and voice calls at the same phone number with an answering machine This installation is recommended when using one telephone number for both fax and voice calls and using a telephone answering machine Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack connecting a telephone answering machine directly to the HP OfficeJet Series 300 and setting the Receive Mode to Auto I
62. P OfficeJet will eavesdrop and take the call if another fax machine is calling Two scenarios are possible when using an answering machine one where the telephone handset is an attached part of the answering machine and one where the telephone is a separate item that must be connected following the answering machine Both scenarios are depicted in the following diagram HP OfficeJet Series 300 Answering Machine with attached handset Telephone Wall Jack SLX17 HP OfficeJet Series 300 Telephone Wall Jack For use with separate telephone if the phone handset suas is not part of the answering machine attach after the answering machine cord is connected 2 48 Installation and Configuration Routine Maintenance Subject Page Introduction 43524 A A SS A EEE FE SEE HE es BEE ES 3 2 Changing a Print Cartridge a be es one 3 2 Exterior Cleaning ia a ree tea eta waco eur sae e er Ee tauren saa ea EA 3 3 Routine Maintenance 3 1 Introduction Use the guidelines in this chapter to keep the HP OfficeJet 300 330 or 350 in the best operating condition Changing a Print Cartridge When installing or replacing a print cartridge following these recommendations will optimize the performance and extend the lifetime of the ink cartridge e Keep print cartridges in the print cradle in the machine to reduce exposure to air e Keep new unused cartridges in their sealed packaging until ready to use e Do not turn the machine
63. Problem Resolution 5 75 Modem Configuration Parameter Description Units Equalizer Used to select the transmission compromise equalizer equalizers 1 2 and 0 NONE 3 are designed for lines 1 8 3 6 and 7 2 kilometers respectively Country Default United States Australia France Germany Netherlands United Kingdom India Korea China LIU receive loss Specifies the LIU receive loss The receive loss is introduced 1 0 to 100 between the modem and the external telephone line interface jack It is used to correctly adjust the internal modem receive level so that the receive level at the telephone line interface jack is as specified by MODEM MINIMUM CARRIER DETECTION LEVEL This parameter is set by the LIU Country Default United States 40 0 1 dBm Australia 15 0 1 dBm France 26 0 1 dBm Germany 15 0 1 dBm Netherlands 22 0 1 dBm United Kingdom 22 0 1 dBm India 70 20 1 dBm Korea 40 0 1 dBm China 70 0 1 dBm LIU transmit loss Specifies the LIU transmit loss This transmission loss is 1 0 to 100 introduced between the modem and the telephone line interface jack It is used to correctly adjust the modem and DTMF transmit levels so that the level at the telephone line interface jack is as specified by the MODEM TRANSMIT LEVEL Country Default United States 70 20 1 dBm Australia 94 0 1 dBm France 74 0 1 dBm Germany 75 0 1 dBm Netherlands 70 20 1 dBm United Kingdom 70 20 1 dBm I
64. Specifies the time from starting the outgoing fax 1 sec 0 sec handshake until HP OfficeJet Series 300 disconnects again if no response is to 255 secs detected from the answering machine Country Default United States 59 Australia 60 France 50 Germany 80 Netherlands United Kingdom India Korea China Modem transmit level minimum Specifies the minimum modem transmit signal 1 0 to 255 level that can be entered by the user when user adjustment is allowed Country Default United States Australia France Germany Netherlands United Kingdom India Korea China 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm ocoooooooo 5 78 Problem Resolution Parameter Description Units Modem transmit level maximum Specifies the maximum modem transmit signal 1 0 to 255 level that can be entered by the user when user adjustment is allowed Country Default United States Australia France 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm 0 1 dBm Germany Netherlands United Kingdom India Korea China ocoooooooo Problem Resolution 5 79 Redialing Parameter Description Units Repeat call attempts enable If FALSE then no automatic redialing is attempted This parameter is set by the user using the Phone Setup menu Country Default United States Australia France Germany Netherlan
65. T CALL ATTEMPT TIMER 3 as the interval between call 0 retries to attempts When this number of repeat calls has been attempted all redialing to the 15 retries number will be terminated Country Default United States Australia NHSHHHHA HAHA S France Germany Netherlands United Kingdom India Korea China ocoo0ooooooo 5 82 Problem Resolution Parameter Description Units Blacklist enable If TRUE creates a list of numbers which have a history of no answer Set by the LIU and used only in France Country Default United States Australia France o Germany Netherlands United Kingdom India Korea China oo0oooo ro Problem Resolution 5 83 Miscellaneous Country Specific Parameter 108 109 110 111 Description Units T5 timer Determines the maximum time that a transmitting machine will wait fora 1 sec 0 sec receiving machine to stop sending RNR to 1000 secs Country Default United States 240 Australia 60 France 60 Germany 60 Netherlands 60 United Kingdom 60 India 240 Korea 240 China 240 T30 V21 delay Controls the delay between the end of high speed modem data 1 ms 10 ms transmission or tone transmission and the start of transmission of T30 frames to 1000 ms Country Default United States 220 Australia 220 France 80 Germany 80 Netherlands 220 United Kingdom 220 India 220 Korea 220 China 220 T30 inter frame flags Controls the number of SDLC flag
66. a 11 10r28 384 Korea 12 1 amp 2 amp 3o0r4 China 13 10r2430r4 14 10r20r3 PSTN dial tone detection time minimum Indicates the total time a PSTN dial tone 1 ms 100 ms sequence must be present for a PSTN dial tone to be detected 15000 ms Country Default United States 500 Australia 1000 France 1900 Germany 2500 Netherlands 1500 United Kingdom 1000 India 500 Korea 500 China 500 PSTN dial tone minimum on time This is the minimum duration of a cadenced 1 ms 50 ms PSTN dial tone must be present for a cadenced sequence to be valid to 20000 ms Country Default United States 0 Australia France Germany Netherlands United Kingdom India Korea China cooocoococoo 5 64 Problem Resolution Parameter 50 53 Description Units PSTN dial tone minimum off time The minimum period of silence that must exist 1 ms 0 ms between cadenced PSTN dial tones if the tone sequence is to be valid to 2000 ms Country Default United States Australia France Germany Netherlands United Kingdom India Korea China PSTN dial tone maximum off time Maximum period of silence that can exist 1 ms 0 ms between cadenced PSTN dial tones if the tone sequence is to be valid to 2000 ms Country Default United States 0 Australia 0 France 0 Germany 0 Netherlands 0 United Kingdom 0 India 0 Korea 0 China 0 PSTN dial tone detect threshold Sets the detection threshold for a PSTN dial 1 260 to ton
67. ages typical causes 5 6 what they mean 5 7 what to do 5 7 Modem Configuration parameters and values 5 76 N Number of Rings to Answer to set up 2 32 O Ordering Information Accessories and Supplies 1 15 exchange units 6 3 where to call 1 15 Output Tray to install 2 20 P Paper See also Media loading precautions 1 12 to determine print side 1 12 to load the input tray 2 22 usable sizes 1 12 paper jam while scanning a document to copy 5 11 Paper Size menu setting 2 24 Parameter s descriptions and values 5 50 Parameters associated user menu structure 5 49 Pause Control parameters and values 5 62 PC Faxing using other programs 2 15 PCA Date Code interpreting format 6 15 Phone System features not supported 2 26 Power Consumption 1 8 Source voltage 1 8 Power Cord to install 2 19 Power On initialization tests 5 40 special menus and functions 5 41 Print Area maximum 1 14 Print Cartridge life expectancy 1 11 to change a 3 2 to install 2 17 to order 1 15 Printer Character set 1 9 Command language 1 8 Interface type of 1 8 Internal fonts 1 9 Memory capacity 1 8 Resolution 1 8 Software compatibility 1 10 Specifications 1 8 TrueType fonts 1 9 Printer Cable to install 2 18 Printer Drivers 2 3 to install 2 25 Printer Motor testing 5 46 Printer Software 2 3 Printing Margins 1 9 Paper sizes usable 1 8 problem solving 5 16 Spee
68. an cause this con dition by pressing STOP on the receiving unit immediately upon seeing the Answering display 503 Line disconnect Receiver sent DCN and dropped the line after waiting 3 sec onds for a received frame or the line signal was gone more than 0 2 seconds 504 Irrelevant response Command following CNG was not valid 505 Time out T1 timer elapsed and no response received No answer dis played on journal report 511 Incompatible remote receiver Receiver is non compatible for customizable functions 512 Incompatible remote receiver Receiver is non compatible or polling was requested and de nied 513 Polling password incorrect You were polled and there was no document to send 514 No documents to be polled The polling unit does not look at the DIS which says we do not have a document to poll and requests us to send one any way 515 Time out Timer has elapsed 521 DCN received DCN was received in a response frame following the training phase The remote side ended the session by sending DCN disconnect during the session setup Between 2 HP OfficeJet Series 300s you can cause this condition by press ing STOP on the receiving unit immediately upon seeing the Connecting display 522 Line disconnect Receiver sent DCN and dropped the line after waiting 3 sec onds for a received frame or the line signal was gone
69. artridge box and container then the print cartridge cradle inside the HP OfficeJet grasp the print cartridge by the green top and remove Series 300 near on the right side the cartridge from the container Gently remove both pieces of tape blue and white covering the ink nozzles and vent hole CAUTIONS 1 If the user doesn t remove the white tape the cartridge will prematurely fail 2 Be careful not to touch the ink nozzles or the Print cartridge cradle copper contacts Fingerprints may damage them SL16 Remove both pieces of tape Place the print cartridge down into the cradle as 4 Push the green arrow toward the green dot until shown Align the green arrow on the cartridge the cartridge snaps into place top with the green dot on top of the cradle SL43 Helpful Hint Be sure to close the control panel firmly until it snaps into place Installation and Configuration 2 17 Installing an Interface Cable for Printing The user must purchase separately a shielded Centronics bi directionsl parallel interface cable to connect the HP OfficeJet Series 300 to his computer for printing He or she can use the HP C2950A 2 meter or the HP C2951A 3 meter Centronics parallel cable See chapter lof this guide for ordering information Make sure the computer is turned off by pressing O on the On Off switch located on the left side of the machine s base Then remove the output tray from the HP Offic
70. aximum dropout time Maximum duration of dropout which can interrupt a CNG tone If the dropout is less than this time then the CNG tone will be processed as a single continuous tone Country Default United States 100 Australia 100 France 100 Germany 100 Netherlands 100 United Kingdom 100 India 100 Korea 100 China 100 Calling tone minimum count Minimum number of CNG tones that must be 1 tone 1 tone detected for an incoming fax to be detected to 15 tones Country Default United States 2 Australia 2 France 1 Germany 2 Netherlands 2 United Kingdom 2 India 2 Korea 2 China 2 Calling tone detect threshold Sets the detection threshold for any received CNG 10 tone If the CNG tone is below this level it will not be detected 260 to 510 Country Default United States 350 0 1 dBm Australia 350 0 1 dBm France 450 0 1 dBm Germany 350 0 1 dBm Netherlands 350 0 1 dBm United Kingdom 350 0 1 dBm India 450 0 1 dBm Korea 350 0 1 dBm China 450 0 1 dBm Problem Resolution 5 57 Parameter 28 29 30 Description Units Silence minimum time An incoming fax will be detected if this period of silence is detected Silent detection is only intended to apply to downstream TADs Silent 1000 ms to detection will only start after an OGM has been detected and if downstream 15000 ms activity is detected Country Default United States 3000 Australia 3000 France 3000 Germany 3000 Nether
71. be accomplished from the front panel as described earlier in this chapter Using an HP OfficeJet Series 300 with the HP OfficeJet Series 300 Manager and Eclipse FAX SE to control faxing is briefly described earlier in this section Detailed information is provided in the HP OfficeJet Series 300 User s Guide Reception mode in an HP OfficeJet Series 300 is set during installation of the software but can be changed using the HP OfficeJet Series 300 Manager software by selecting the Receive Mode in the Receive Fax Setup dialog box as described in the HP OfficeJet Series 300 User s Guide for the user s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this chapter Reception modes can also be changed from the front panel as described earlier in this chapter 2 46 Installation and Configuration Receive fax calls only no voice calls on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving faxes only no voice calls Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack using the telephone cord provided and setting the Receive Mode to Auto Refer to the HP OfficeJet Series 300 User s Guide for the user s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this chapter HP OfficeJet Series 300 Telephone Wall Jack SLX15 R
72. be performed simultaneously 1 An incoming fax will be stored in memory while e faxes in memory are printing e a local copy is printing e a print job is printing O a report is printing 2 A fax can be sent from the automatic document feeder while e faxes in memory are printing a print job is printing e areport is printing 3 Print jobs can be printed while a fax is being sent from the automatic document feeder a delayed send fax from memory is being sent a delayed send fax from the automatic document feeder is being sent a broadcast fax from memory is being sent a document is polled from the automatic document feeder 4 A delayed send fax from memory can be sent while a print job is printing 5 A broadcast fax from memory can be sent while a print job is printing 6 A delayed send fax from the automatic document feeder can be sent while a print job is printing 7 Remote fax machines can poll the HP OfficeJet Series 300 machine while e faxes in memory are printing e aprint job is printing O a report is printing 8 Faxes in memory can be printed while an incoming fax is stored in memory and takes over the display Product Information 1 7 Product Specifications Review the following table for product specifications of the HP OfficeJet Series 300 machines Function Overall Specifications HP OfficeJet Series 300 Specifications Specification Dimensions Description 17 25 w x 15 5 d x 11
73. ber information or any other settings from the normal user menu This feature is used between two HP OfficeJet Series 300s that are connected by a common phone cord plugged into the LINE connector on each device An outside phone service or telephone line simulator is not required Selecting this menu item will clone this device to the other HP OfficeJet Series 300 The other HP OfficeJet Series 300 must be set to Send to LOCAL before data will actually be received This feature may also be selected by pressing the 7 and 4 buttons simultaneously while powering the unit ON This feature is used between two HP OfficeJet Series 300s that are connected by a common phone cord plugged into the LINE connector on each device An outside phone service or telephone line simulator is not required Selecting this menu item will clone the other HP OfficeJet Series 300 to this device The other HP OfficeJet Series 300 must be set to Receive from LOCAL before data will actually be received This feature may also be selected by pressing the 4 and 1 buttons simultaneously while powering the unit ON Note The order in which you select Receive from LOCAL and Send to LOCAL devices is not important Problem Resolution 5 45 Test Menu Printer Motor Test Scanner Motor Test Sensor Test Front Panel Test Scanner Light Test Transmission Test 5 46 Problem Resolution This menu allows access to the following separately selectable tests Remov
74. ble Designed to fit on a desktop they weigh 9 55 kg 21 Ib HP OfficeJet Series 300 machines have a full featured printer which can be used with your PC and either Windows or DOS drivers Each has 256 KB of printer memory and a 16 KB printer buffer The built in fax machine feature provides many advanced fax features including speed dialing capability for 65 stations with a 10 seconds per page transmission speed and 24 page fax memory As a convenience copier HP OfficeJet Series 300 machines can be set to copy up to 99 copies of an original at a speed of 50 seconds per page The Model 330 and 350 versions of the HP OfficeJet Series 300 use Eclipse FAX SE which provides the ability to send faxes directly from the PC receive faxes to the PC and scan images into PC based files HP OfficeJet Series 300 machines also use a management function that allows them to be set up from the PC using Windows based menus All HP OfficeJet Series 300 machines use cut sheet plain paper 100 sheet paper tray capacity and a thermal inkjet cartridge 1 2 Product Information SL1 HP OfficeJet Model Series 300 Printer Fax Copier Scanner Overview of Product Capabilities The following table provides an overview of HP OfficeJet Series 300 capabilities Print from a PC Overview of HP OfficeJet Series 300 Capabilities Model 300 Model 330 Model 350 Receive a Fax Fax from the Automatic Document Feeder ADF Fax from memory Copy f
75. bytes which are 1 1 to 32 transmitted between successive T30 frames Country Default United States Australia France Germany Netherlands United Kingdom India Korea China Modem dropout abort timer Specifies the maximum disconnection time from 1 ms which high speed data reception can recover Once this time has been exceeded 1000 ms to data reception will be aborted 60000 ms Country Default United States 5000 Australia 5000 France 5000 Germany 5000 Netherlands 5000 United Kingdom 5000 India 5000 Korea 5000 China 5000 BAAAhAAhArAarp 5 84 Problem Resolution Parameter Description Units Modem post dropout abort timer Specifies the maximum time the fax session will 1 ms 0 ms wait to detect a T30 frame following a data reception abort due to a dropout to 60000 ms Country Default United States 6000 Australia 6000 France 0 Germany 0 Netherlands United Kingdom India Korea China Memory Minimum for Receive Specifies the minimum amount of memory that must be available for a reception prior to automatically starting a reception and receiving a document Country Default United States 32 Australia 32 France 32 Germany 32 Netherlands 32 United Kingdom 32 India 32 Korea 32 China 32 BZT Compliance Enable German BZT compliance requires a slightly different T30 implementation The differences are primarily concerned with handling voice interrupts If the value 1 True the T3
76. d 1 8 to set up for 2 25 Problem Solving the process 5 2 Problem Solving while printing faxing or copying 5 16 Pulse Dialing to select 2 33 R Reception Modes to set for incoming calls 2 31 Redialing parameters and values 5 80 Remote Diagnostics how to use them 5 45 to access 5 42 what they are 5 45 Resolution Printer 1 8 Scan 1 10 Resources for Australian product support 6 8 for Chinese product support 6 12 Index 1 3 for customers 6 4 for Europian product support 6 9 for HP authorized dealers 6 7 for Indian product support 6 13 for Korean product support 6 14 for resellers 6 6 Return for service 6 2 standard U S only 6 2 Ring Detection parameters and values 5 51 Rings to set number of before answering 2 32 Roll over phone systems use of 2 26 S Sales Offices worldwide listing 6 15 Scan Margins 1 10 Resolution 1 10 Width 1 11 Scanner testing 5 46 Scanner Motor testing 5 46 Sender Identification to enter 2 35 Sensors testing optical and mechanical 5 46 Serial Number interpreting format 6 15 Service to return a unit for 6 2 Service and Factory Menu structure 5 43 Service Menu to access 5 42 Setting Up for faxing 2 26 to print 2 25 Setup for Faxing Australian Installation 2 26 Canada Installation 2 26 France Installation 2 43 Germany Installation 2 40 Mexico Installation 2 26 Netherlands Installation 2 46 U K Instal
77. ds United Kingdom India Korea China Redial on busy enable Determines the condition when redialing may occur If TRUE then automatic redialing occurs when a call fails due to detection of a valid busy tone sequence Country Default United States 1 Australia France Germany Netherlands United Kingdom India Korea China Redial on no answer enable Determines the condition when redialing can occur If 0 FALSE TRUE then automatic redialing occurs when a call fails due to no answer from the remote machine Country Default United States Australia France Germany Netherlands United Kingdom India Korea China ph gt gt gt pad oooocococo 5 80 Problem Resolution Parameter Description Units Repeat call attempt timer 1 same number Specifies the amount of time between repeat call attempts to the same number when the number of repeat call attempts is less than or equal to NUMBER OF CALL ATTEMPTS TIMER Country Default United States 60 Australia 60 France 60 Germany 60 Netherlands 60 United Kingdom 60 India 60 Korea 60 China 60 Repeat call attempt timer 2 same number Specifies the amount of time between 1 sec 0 sec repeat call attempts to the same number when the number of repeat call attempts is to 1000 secs greater than NUMBER OF CALL ATTEMPTS and less than or equal to NUMBER OF CALL ATTEMPTS TIMER 2 Country Default United States 300 Australia 300 France 300 Ger
78. e If below this level the PSTN tone will not be detected 510 Country Default United States 320 0 1 dBm Australia 350 0 1 dBm France 400 0 1 dBm Germany 350 0 1 dBm Netherlands 380 0 1 dBm United Kingdom 320 0 1 dBm India 450 0 1 dBm Korea 320 20 1 dBm China 450 4 1 dBm PSTN dial tone frequency 1 The center frequency for the first component of the 1 Az 100 Hz PSTN dial tone to 1200 Hz Country Default United States 350 Australia 425 France 440 Germany 410 Netherlands 415 United Kingdom 350 India 350 Korea 350 China 350 Problem Resolution 5 65 Parameter Description PSTN dial tone frequency 2 Center frequency for the second component of the PSTN dial tone Country Default United States 440 Australia 0 France 510 Germany 435 Netherlands 415 United Kingdom 355 India 440 Korea 440 China 440 PSTN dial tone frequency 3 Center frequency for the third component of the PSTN dial tone Country Default United States 0 Australia 0 France 370 Germany 460 Netherlands United Kingdom India Korea China PSTN dial tone frequency 4 Center frequency for the fourth component of the PSTN dial tone Country Default United States 0 Australia 0 France Germany Netherlands United Kingdom India Korea China Special dial tone detect Indicates the frequency combination that is used to identify a special dial tone Country Default United States 0 Australia 0 F
79. e any paper from the input tray before selecting this test The paper pick mechanics are tested continuously until the Stop button is pressed The front cover and access door may be opened after the test has started to allow the test components to be viewed during the test Components tested include 1 Printer stepper motor 2 Carriage Actuated lever 3 Engagement clutch The automatic document feed mechanism of the scanner is tested continuously until the Stop button is pressed The front cover may be opened after the test has started to allow viewing of the following tested components 1 Scanner stepper motor 2 Transmission gears clutch 3 Pick roller 4 Drive roller 5 Kickout roller Allows manual testing of the five optical and mechanical sensors A five digit binary word is displayed on the front panel Each digit is assigned to a specific sensor and will toggle from 0 to 1 when the sensor is activated A 0 is displayed when the sensor in inactive and a 1 displayed when the sensor is activated The front cover may be opened after the test has started to allow access to some sensors Pressing the Stop button will exit the test In order from left to right the digits are assigned to the sensors indicated below 1 Front panel cover open sensor micro switch 2 Print mechanism paper sensor 3 Input tray paper sensor 4 Scanner document present sensor 5 Scanner end of document sensor A 2 by 14 d
80. e capability To exit or quit the program click on the Exit button After depressing the Exit button be sure to wait 5 to 10 seconds for the hardware to terminate the factory and service capability before taking any other action During the transition observe the OfficeJet front panel LCD display for the following events The phrase Enter header number appears on the top line of the HP OfficeJet LCD display e A string of characters appear on the bottom line of the HP OfficeJet LCD display e The HP OfficeJet LCD display blanks out briefly and returns to the normal ready state Printing a Parameter Report Clicking on the Report tab in the service application main menu causes the window to appear as follows OfficeJet Series 300 Service Information Parameters Report Language Remote To print a parameter report click on the Print parameter report button Note There is a 5 second delay before printing begins 2 12 Installation and Configuration Exiting the Service Application CAUTION Whenever exiting the Service Application Program allow 5 to 10 seconds for the hardware to terminate the factory and service capability To exit or quit the program click on the Exit button After depressing the Exit button be sure to wait 5 to 10 seconds for the hardware to terminate the factory and service capability before taking any other action During the transition observe the OfficeJet front panel LCD display
81. eJet Series 300 and set it aside ii QU Output Tray SL6 2 Place the HP OfficeJet Series 300 on a stable surface at a safe distance from the edge Then tilt and rotate it on its side so that the bottom of the unit faces the user as shown below Connect the printer end of the interface cable firmly to the interface port on the HP OfficeJet The printer end of the interface cable has notches and the computer end has screws SL54 3 Snap both clips into the notches on the connector as shown Now connect the computer end of the interface cable to the parallel LPT 1 port on the computer and tighten the screws on the connector not shown SL31 2 18 Installation and Configuration 4 Return the HP OfficeJet Model Series 300 to its upright position making sure it does not rest on the interface cable Insert the output tray SL51 Installing the Power Cord Make sure the printer is turned off by pressing O on the On Off switch located on the left side of the machine s base SL27 Installing a Tray Wire 2 Look on the back of the HP OfficeJet Series 300 and locate the power socket Then plug the power cord connector firmly into the power socket WARNING To avoid the possibility of electric shock plug the other end of the cord into a grounded electrical outlet only Power socket SL53 The document catch tray will hold the original documents aft
82. eader information company name and fax number Note The HP OfficeJet Series 300 is not supported with roll over phone systems such as the automatic answering systems often used in large companies voicemail call waiting and some other advanced features provided by the user s phone company If the user has call waiting or other features that can be temporarily turned off by pressing a series of buttons on the user s phone we recommend that having the user turn them off while sending and receiving faxes with the HP OfficeJet Series 300 Check with the user s phone company if the user needs help Receive fax calls only no voice calls on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving faxes only no voice calls Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack with the telephone cord provided with the machine and setting the Receive Mode to Auto Auto receive mode is the factory default set at shipment If the setting was changed and the user wants to use Auto mode reception have the user set the mode to Auto Instructions for setting the Reception Modes are provided later in this chapter Note In Auto receive mode the HP OfficeJet Series 300 will pick up the line after detecting the number of rings specified in the Rings to Answer setting and then send a fax tone signal to the calling fax machine to start communicati
83. eceive fax and voice calls at the same phone number without an answering machine This installation is recommended when using one telephone number for both fax and voice calls and not using a telephone answering machine Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack connecting the telephone directly to the HP OfficeJet Series 300 wall jack connector as shown and setting the Receive Mode to Manual Refer to the HP OfficeJet Series 300 User s Guide for the user s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this chapter gt PDA CARTA HP OfficeJet Series 300 Telephone Telephone Wall Jack SLX16 Installation and Configuration 2 47 Receive fax and voice calls at the same phone number with an answering machine This installation is recommended when using one telephone number for both fax and voice calls and using a telephone answering machine Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack connecting the telephone answering machine directly to the HP OfficeJet Series 300 wall jack connector as shown and setting the Receive Mode to Auto If an answering machine is connected to the HP OfficeJet Series 300 ensure that the rings to answer setting of the HP OfficeJet is greater than the rings to answer setting of the answering machine If the answering machine has answered the H
84. echanism Check Paper drive motor is briefly driven carriage driven to service sta tion position presence of encoder feedback checked extreme left carriage position located paper pick mechanism exercised pen presence and ink level detected carriage returned to service sta tion 5 SRAM Checksum Catches SRAM corruption or SRAM lost due to a low or defective battery 6 LIU Code Matches the LIU code read from the LIU to that which is already stored in SRAM 7 SRAM Version Compares the SRAM version number read from firmware to that which is already stored in SRAM 8 LIU Check Checks if the LIU is present A system error code will be displayed if there is no LIU When the display reads Ready receive mode date time the test is complete If an error is detected an error message or diagnostic code will be displayed If necessary refer to the display messages and diagnostic codes presented earlier in this chapter 5 40 Problem Resolution Special Menus and Functions Special menus and various functions can be accessed through multiple simultaneous button presses while powering on the HP OfficeJet Series 300 These button combinations should be held prior to and during powering on until the display reads Self Test Please Wait Most of these functions can also be accessed through the Service and Factory menus described later in this section Using these functions should be limited to only accessin
85. ected the line after the voice session without continuing the fax session Continued on next page Problem Resolution 5 35 COMMUNICATION ERROR CODES Continued RECEIVE ERRORS 400 level codes continued Code numbers not listed are not used CODE DESCRIPTION COMMENTS 422 Irrelevant response In non ECM mode the command received was none of the expected responses 431 No local response for Set by a receiver when working in ECM mode The post remote interrupt message voice request command was received and there was no local line request during T3 time out 432 Phone disconnected The user has disconnected the line after the voice session without continuing the fax session while in ECM mode 441 Phone disconnected The user has disconnected the line after the voice session without continuing the fax session while in ECM mode 451 Phone disconnected The user has disconnected the line after the voice session without continuing the fax session while in ECM mode 461 Time out T2 timer time out waiting for a command following an RNR 462 DCN received A DCN was received in a command frame that was received in response to RNR The local unit ran out of memory while receiving When the sender asked RR receive ready your unit sent RNR receiver not ready The sender will ask RR for 1 4 minutes and when it gives up waiting will send a DCN disconnect back to you 463 Line disconnect Receiv
86. ed using the HP OfficeJet Series 300 Manager software by selecting the Send Fax Setup dialog box and entering the information as described in the HP OfficeJet Series 300 User s Guide The header information can also be changed using the front panel menu The procedures to change the header information using the front panel is shown on the next page of this guide Note The Telephone Protection Act of 1991 requires that all faxes transmitted in the U S A display the sender s identifying name and fax number in a header footer or cover page Most applications contain the information in the document header Use the procedure on the next page to enter header information using the front panel Installation and Configuration 2 35 Do this Using these buttons For this display 1 Press the Menu button to display the menu MENU Time Date Header is displayed Time Date Header 2 Press Enter Save to select Time Date Enter Save TIME DATE HEADER Header L Time Date 3 Press Right Arrow to move to Fax Header p TIME DATE HEADER Fax Header Enter Save 4 Press Enter Save to select Fax Header Enter header name 5 Type the desired name to be displayed in the ABC WXYZ Enter header name header of the user s outgoing faxes using 2 j through 9 ACME Co theseguidelines e Enter up to 25 characters including letters symbols and spaces e Use the number buttons 2 through 9 to enter the lowercase and uppercase lette
87. efault United States 0 Australia 200 France 250 Germany 200 Netherlands 200 United Kingdom India Korea China Modem loop current detection delay The delay that occurs before starting the loop current failure test Allows time for the network to settle after dialing and prevents open switch interrupts from falsely being interpreted as problems with the connection Country Default United States 0 Australia 10000 France 10000 Germany 10000 Netherlands 10000 United Kingdom 10000 India Korea China 5 60 Problem Resolution Parameter Description Units Modem loop current evaluation time Maximum time the machine will wait for loop current before dialing when performing a loop current test Country Default United States 0 Australia 4000 France 4000 Germany 4000 Netherlands 4000 United Kingdom 4000 India Korea China Telset loop current test enable Controls whether a telset loop current test 1s performed before HP OfficeJet Series 300 is connected to the external line The presence of loop current would indicate that a downstream telephone is active If TRUE the machine will check for telset loop current Country Default United States 1 Australia France Germany Netherlands United Kingdom India Korea China Telset loop current detection time minimum Minimum time that continuous telset loop current must be absent to be evaluated as absent Once absent the line is considered availab
88. en the page detect sensor and the location of the scanner will vary between machines due to parts tolerances This variation affects the top scanning margin The scanner position calibration will adjust the top margin The Print Calib Chart is used for this procedure and contains the following features 1 A check to see if a calibration is successful or needed 2 Instructions on how to perform the calibration 3 Calibration scale used to select the correct parameter value To check if a calibration is needed first print the Calibration Chart Then cut the top of the chart along the dotted line Set the HP OfficeJet Series 300 copy reduction setting to 100 Make one copy of the chart by feeding the top end first into the document feeder If the hour glass figure printed on the chart is either completely visible or not visible at all a calibration is needed Ideally one half of the hour glass figure should be visible A detailed description of this procedure is provided in chapter 4 of this manual 5 44 Problem Resolution Print Stored Params following Change Stored Params Remote Operations Receive from REMOTE Send to REMOTE Receive from LOCAL Send to LOCAL A four page hard copy printout of all parameter values The report provides the 1 Parameter number 2 Brief parameter description 3 Current parameter values 4 Default parameter values if different from the current value Provides the ability to change the
89. er sent DCN and dropped the line after waiting 3 sec onds for a received frame from the transmitter or the line sig nal was gone more than 0 2 seconds 464 Irrelevant response In ECM mode the command received was not expected 471 Time out T2 timer time out waiting for a command following an RNR 472 ERR transmitted Set by a receiver in ECM if a transmitter decides to abort re transmissions of current block page document after 4 unsuc cessful retries and possible fallbacks in modem speed 473 DCN received A DCN was received in a command frame that was received in response to RNR 474 Line disconnect Receiver sent DCN and dropped the line after waiting 3 sec onds for a received frame from the transmitter or the line sig nal was gone more than 0 2 seconds 475 Irrelevant response In ECM mode the command received was not expected 481 Irrelevant response In ECM mode the command received was not RR Continued on next page 5 36 Problem Resolution CODE 501 COMMUNICATION ERROR CODES Continued TRANSMIT ERRORS 500 level codes Code numbers not listed are not used DESCRIPTION Line busy COMMENTS Busy tone detected during initial handshake BUSY dis played on journal 502 DCN received A DCN was received in a command frame that was received in response to CNG The remote side ended the session by sending DCN disconnect very early in the session setup Between 2 HP OfficeJet Series 300s you c
90. er they have been scanned for faxing or copying 1 Install the tray wire in the holes provided at the front of the output tray Ensure that the ends of the tray wire are securely in the holes SL84 Tray Wire Installation and Configuration 2 19 Installing an Access Door Assembly The access door assembly contains the document feed tray and extender and adjustable paper size guides Originals of faxes to be sent or documents to be copied are placed on the feed tray for processing The tray extender can be raised to support legal size documents being faxed or copied The paper size guides are adjusted to fit the size of the original document being sent or copied To remove the old access door assembly lift 2 open the control panel assembly and raise the access door assembly to the fully open position Flex out the sides of the access door near the lower corners and lift the access door assembly straight up to remove it Flex out the sides of the access door near the lower corners and lower the new access door assembly into place Close the access door and control panel assemblies Be sure to close the control panel firmly until it snaps into place 3 SL30A Installing an Output Tray The output tray collects faxes print jobs reports and copies after they are received and printed Remove the old output tray from the HP OfficeJet 2 Install the new output tray into the HP OfficeJet Series 300 Series 300
91. eries 300 printer fax copier scanner machines This Guide also includes a final exam for CZ authorization HP will use the Centralized Repair Strategy for the HP OfficeJet Series 300 machines It is extremely important that you read the technical support solutions guide to become familiar with the new support procedures The HP OfficeJet Series 300 Technical Support Solutions Guide provides you with the following e Product features summarized in table form e Media and print cartridge installation instructions e Solutions for paper jam communication and print problems e Service and support information e A final exam for CZ authorization on the HP OfficeJet Series 300 machines We are confident that you will find this HP OfficeJet Series 300 Technical Support Solutions Guide to be a valuable resource Additional copies of the HP OfficeJet Family Technical Support Solutions Guide may be ordered through any of the following three methods TAR Ca gtideten 303 330 7655 phone 303 339 7009 mail Hewlett Packard Company ATTN OfficeJet Family Technical Support Solutions Guide P O Box 1754 Greeley CO 80632 HP OfficeJet Series 300 Final Exam Final Exam Number 508 When completing the Final Exam your cooperation in following these directions is needed to ensure the prompt and accurate processing of your final exam answers Side 1 of the Final Exam Answer Sheet Side 1 of the Final Exam Answer Sheet contains area
92. ernal font cartridges nor accept character fonts downloaded from the PC Have the user select the printer driver using the instructions provided in the software application manual If the HP DeskJet 520 printer is not listed in the application use one of the alternate printer drivers listed and have the user contact his software company to determine if an HP DeskJet 520 printer driver is available The user could also try the HP DeskJet HP DeskJet or other HP printer driver Note The user may need to add or change the MODE statement in the user s AUTOEXEC BAT file The MODE statement tells the user s computer where to send printing information This statement is not always required If the HP OfficeJet Series 300 will not print have the user check the AUTOEXEC BAT file to make sure the MODE statement for a Centronics bidirectional parallel connection to the LPT 1 port is MODE LPT 1 P If the user is not familiar with the AUTOEXEC BAT file have the user refer to the DOS manual for information If the HP OfficeJet Series 300 will not print reconnect the interface cable and try again before referring to the troubleshooting chapter in this manual Installation and Configuration 2 25 Setting Up for Faxing U S and Australian Installations Using an HP OfficeJet Series 300 with the HP OfficeJet Series 300 Manager and Eclipse FAX SE to control faxing is briefly described earlier in this section Detailed information is provided in the HP
93. es 300 is set during installation of the software but can be changed using the HP OfficeJet Series 300 Manager software by selecting the Receive Mode in the Receive Fax Setup dialog box as described in the HP OfficeJet Series 300 User s Guide for the user s model Reception modes can also be changed from the front panel as described earlier in this chapter Installation and Configuration 2 43 Receive fax calls only no voice calls on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving faxes only no voice calls Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack using the telephone cord provided and setting the Receive Mode to Auto Refer to the HP OfficeJet Series 300 User s Guide for the user s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this chapter HP OfficeJet Series 300 Telephone Wall Jack SLX1 Receive fax and voice calls at the same phone number without an answering machine This installation is recommended when using one telephone number for both fax and voice calls and not using a telephone answering machine Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack connecting the telephone directly to the HP OfficeJet Series 300 wall jack connector as shown and setting the Receive Mode to Manual Refer t
94. g the Service and Factory menus for transferring the settings of one HP OfficeJet Series 300 to another and for resetting parameter values Refer to the following table for accessing the special menus and functions Special Menus and Functions Buttons to be pressed Menu Function accessed and 7 Menus access Use Accesses 3 menus Service and Factory Regulatory Settings and Underware Only the Service and Factory menus should be accessed by persons other than HP authorized repair center personnel 4 and 7 Local Receive Used when copying or transferring the user settings from one HP OfficeJet Series 300 to another HP OfficeJet Series 300 locally The two HP OfficeJet Series 300s are connected by a common phone cord between each LINE telephone connection This HP OfficeJet Series 300 will be cloned to the other since this one is set to receive the data The data transfer is automatic It does not matter which HP OfficeJet Series 300 is powered on first 4 and 1 Local Send Used when copying or transferring the user settings from one HP OfficeJet Series 300 to another HP OfficeJet Series 300 locally The two HP OfficeJet Series 300s are connected by a common phone cord between each LINE telephone connection The other HP OfficeJet Series 300 will be cloned to this one since this one is set to send the data The data transfer is automatic It does not matter which HP OfficeJet Series 300 is powered on first
95. ge about 1000 pages Text used was CCITT ITU test image number 1 the Slerexe Company letter If text of greater density is printed or quality mode is used results may vary considerably Ink cartridge longevity is also affected by larger paper sizes containing more printed matter or photos or illustrations If the ink lasts much less than 1000 pages ensure that you have removed both pieces of tape from the print cartridge before beginning to use it and that the conductive part of the cartridge surface is clean Software Programs Several software programs and drivers are provided The Eclipse FAX SE is provided and used with Models 330 and 350 The HP OfficeJet Series 300 Manager programs and Windows drivers are provided with all models e Eclipse FAX SE allows the user to send high quality faxes directly from the PC receive faxes to the PC and scan images into PC based files e HP OfficeJet Series 300 Manager lets the user setup the HP OfficeJet Series 300 from the PC using Windows based menus rather than the device s front panel The Manager also serves as a status monitor displaying information and error messages It also tells the user whether or not the HP OfficeJet Series 300 is properly connected e Windows drivers are provided A DOS driver is provided with many applications but one may be ordered separately from Hewlett Packard See Ordering Information later in this chapter for information on how to order the DOS driver
96. ge or error condition Can I If HP OfficeJet Series 300 is Send Receive Send Receive Send Scan 2 a printjob a paper fax a paper fax a PC fax a PC fax to the PC All HP OfficeJet Series 300s HP OfficeJet 330 and 350 Printing Yes Yes Yes Yes Yes a PC file prints when prints when first print PC print job ends job ends Printing Yes Yes Yes Yes Yes a paper fax prints when prints when fax printing first print ends job ends Receiving Yes No No No Yes with Yes a paper fax prints when phone line is phone line is phone lineis delay sent fax printing being used being used being used as soon as ends first fax is complete Sending Yes No No No Yes with No a paper fax phone line is phone line is phone lineis delay sent ADF is being used being used being used as soon as being used first fax is complete Copying Yes Yes No Yes Yes No prints when prints when ADF is ADF is copying ends copying ends being used being used Receiving Yes No No No Yes with Yes a PC fax phone line is phone line is phone lineis delay sent being used being used being used as soon as first fax is complete Sending Yes No No No Yes with Yes a PC fax phone line is phone line is phone lineis delay sent being used being used being used as soon as first fax is complete Scanning Yes Yes No Yes Yes No ADF is ADF is being used being used 1 6 Product Information The following task combinations can
97. ger icon which is placed in the HP OfficeJet Series 300 group during installation The HP OfficeJet Series 300 Manager window appears HP OfficeJet Series 300 lr HF OfficeJet a HF Officelet HP Office et Manager Help Read Me The HP OfficeJet Manager icon Not present on the Model 300 The user can minimize or close the HP OfficeJet Series 300 Manager as he would any other Windows application Remember that when this application is closed the user can make copies print and send and receive paper faxes but cannot use Eclipse FAX SE to send and receive PC faxes or do PC scanning If the user has a Model 300 the Eclipse FAX SE is not available Detailed information on use of the Manager is provided in the HP OfficeJet Series 300 User s Guide Installation and Configuration 2 7 Running Eclipse FAX SE from the HP OfficeJet Series 300 Manager The HP OfficeJet Series 300 Models 330 and 350 include a software application Eclipse FAX SE that allows the user to send and receive faxes directly to his or her PC rather than to the device itself and to do PC scanning Note Eclipse FAX SE is a separate application from the HP OfficeJet Series 300 Manager and is not available in the Model 300 Some of the settings that can be made with the HP OfficeJet Series 300 Manager affect PC faxing In addition the HP OfficeJet Series 300 Manager must be running in order to use Eclipse FAX SE It can be either open as a window or mi
98. he setup program says there isn t enough disk space Recommended Action Use the setup program to uninstall the HP OfficeJet Series 300 software Then try installing again The user s C drive is full so he tried to install the soft ware on his D drive but the setup program still says he don t have enough disk space The HP OfficeJet Series 300 software requires several files to reside in the drive that contains the Windows application If that drive is full the setup program cannot install the HP OfficeJet Series 300 software Have the user free as much space on the drive as he can by either deleting unneeded files or moving files to a different drive or onto diskettes Then tell the user to try installing again The setup program cannot locate the HP OfficeJet Se ries 300 If the user has followed the troubleshooting directions on the screen the most likely problem is that a different centronics cable is needed About 10 of centronics cables cannot support bidirectional communications There is also a chance that user s PC s centronics port is either not set up for or cannot support bidirectional communications 2 6 Installation and Configuration Problem Recommended Action The user is reinstalling the Make sure that the HP OfficeJet Series 300 Manager is not running Have the software It ran correctly user Exit from Windows and then try again Make sure that 1 the device is before but now
99. ice calls at the same phone number with an answering machine This installation is recommended when using one telephone number for both fax and voice calls and using a telephone answering machine Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack connecting the telephone answering machine directly to the HP OfficeJet Series 300 wall jack connector as shown and setting the Receive Mode to Auto If an answering machine is connected to the HP OfficeJet Series 300 ensure that the rings to answer setting of the HP OfficeJet is greater than the rings to answer setting of the answering machine If the answering machine has answered the HP OfficeJet will eavesdrop and take the call if another fax machine is calling Two scenarios are possible when using an answering machine one where the telephone handset is an attached part of the answering machine and one where the telephone is a separate item that must be connected following the answering machine Both scenarios are depicted in the following diagram HP OfficeJet Series 300 Connect the answering machine to the right hand jack SLX13 Telephone Wall Jack HP OfficeJet Series 300 Answering Machine SLX14 Connect the telephone to the center jack Telephone Wall Jack answering machine to the right hand jack 2 42 Installation and Configuration Setting Up for Faxing France Installation The following types of insta
100. igit binary array is displayed on the front panel display Each binary digit is assigned to a particular front panel button As each button is pressed the assigned digit will toggle from 0 to 1 and from 1 to 0 when pressed again Pressing the Stop button will exit the test Lights all segments of the scanner bar LED The front cover may be opened after the test has started to allow viewing of the LED bar during testing Pressing the Stop button will exit the test Pressing the left arrow lt Q button will invoke the following transmission sequence ensure the volume is loud enough to hear the signals Off hook should hear dial tone V 29 9600 bps V 29 7200 bps V 27 4800 bps V 27 2400 bps V 21 300 bps 2100 Hz CED 1100 Hz CNG 1000 Hz Test Digit 1 Digit 2 Digit 3 Digit 3 Digit 5 Digit 6 Digit 7 Digit 8 Digit 9 Digit 0 Digit Digit On hook no tone Monitor Test LIU Test Tel Test Bench Run Test This test is used to determine if the HP OfficeJet Series 300 is sensing a false calling CNG tone which would cause the unit to interrupt a voice call while in Fax TAM receive mode Two modes are available in this test On hook and Off hook monitor tests Pressing the left arrow lt Q button will toggle between the two monitor modes The Off hook monitor mode simply detects the presence of a dial tone The On hook monitor mode detects the presence of a ring and calling CNG tone The number
101. ine one where the telephone handset is an attached part of the answering machine and one where the telephone is a separate item that must be connected following the answering machine Both scenarios are depicted in the following diagram HP OfficeJet Series 300 Answering Machine SLX3 HP OfficeJet Series 300 Telephone Answering Machine SLX4 For use with separate telephone Attach the telephone after the answering ma chine cord is connected Installation and Configuration 2 39 Setting Up for Faxing Germany Installation The following types of installations are the ones recommended for use with the HP OfficeJet Series 300 to achieve the best call handling results While other situations are possible it is recommended that one of these be used Determine which installation most closely meets the user s needs and follow the instructions given Receive fax calls only no voice calls on a dedicated fax line e Receive fax and voice calls at the same phone number without an answering machine e Receive fax and voice calls at the same phone number with an answering machine After selecting the best installation to meet the user needs the correct reception mode and certain station specific information will need to be set up The procedures to accomplish this are in the following topics which are presented in the HP OfficeJet Series 300 User s Guide for the user s model e Sett
102. ing of characters appears on the bottom line of the HP OfficeJet LCD display e The HP OfficeJet LCD display blanks out briefly and returns to the normal ready state Setting Remote Service Clicking on the Remote tab in the service application main menu causes the window to appear as follows OfficeJet Series 300 Service Information Parameters Report Language Remote Click the square by the text Enable remote operation to select On then click Apply Enabling remote operation allows a service representative to diagnose HP OfficeJet from a remote location When remote operations are complete click the square by the text Enable remote operation a second time to select Off then click Apply Exiting the Service Application CAUTION Whenever exiting the Service Application Program allow 5 to 10 seconds for the hardware to terminate the factory and service capability To exit or quit the program click on the Exit button After depressing the Exit button be sure to wait 5 to 10 seconds for the hardware to terminate the factory and service capability before taking any other action During the transition observe the OfficeJet front panel LCD display for the following events e The phrase Enter header number appears on the top line of the HP OfficeJet LCD display e A string of characters appears on the bottom line of the HP OfficeJet LCD display e The HP OfficeJet LCD display blanks ou
103. ing the Reception Mode for incoming calls e Setting the number of rings to answer Selecting Tone or Pulse dialing Entering the Date and Time e Entering the header information company name and fax number The above operations can also be accomplished from the front panel as described earlier in this chapter Refer to the HP OfficeJet Series 300 User s Guide for the user s model to find out how to use in a PBX system Using an HP OfficeJet Series 300 with the HP OfficeJet Series 300 Manager and Eclipse FAX SE to control faxing is briefly described earlier in this section Detailed information is provided in the HP OfficeJet Series 300 User s Guide Reception mode in an HP OfficeJet Series 300 is set during installation of the software but can be changed using the HP OfficeJet Series 300 Manager software by selecting the Receive Mode in the Receive Fax Setup dialog box as described in the HP OfficeJet Series 300 User s Guide for the user s model Reception modes can also be changed from the front panel as described earlier in this chapter The types of installation recommended can be depicted in the same diagrams as shown on the next two pages Installation consists of connecting the HP OfficeJet Series 300 telephone and answering machine directly to the telephone wall jack as shown Set the Receive Mode as specified in the HP OfficeJet Series 300 User s Guide for the user s model 2 40 Installation and Configuration Rece
104. isible A sample calibration chart is provided on the next page Refer to it facilitate performing the procedure and to obtain the calibration value Calibration and Adjustment 4 3 AS SCAN POSITION CALIBRATION CHART SAGES LLG FEED THIS END FIRST 950 850 750 650 550 450 500 600 700 800 900 CALIBRATION VALUE SCALE 6 SET UP How to Read the Scale gt Cut the top of this chart along the dashed line e 2 Enter the Change Parameter menu and 630 530 580 680 select parameter 200 610 ao 560 660 t isti ie 590 a0 ia 640 a note existing value _______ 570 470 620 b enter new value 1500 650 550 450 500 600 700 C J CALIBRATION VALUE a MEASUREMENT O 3 Exit the Service Menu and a set Copy Reduction to 100 Moving from the left side to the right b set Resolution to FINE side the scale increments by 10 for each scale tick mark 20 between Load this sheet after the top portion tick marks on the same side The is removed into the FAX document highest readable value in this feed tray print side down top end example is 640 J first Make one copy CALIBRATION 4 Look at the copy and find the top most tick mark of the Calibration Value Scale which is visible Determine the Calibration Value corresponding to this tick mark See
105. ive fax calls only no voice calls on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving faxes only no voice calls Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack using the telephone cord provided and setting the Receive Mode to Auto Refer to the HP OfficeJet Series 300 User s Guide for the user s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this chapter HP OfficeJet Series 300 Telephone Wall Jack Connect the telephone to the left jack SLX11 Receive fax and voice calls at the same phone number without an answering machine This installation is recommended when using one telephone number for both fax and voice calls and not using a telephone answering machine Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack connecting the telephone directly to the HP OfficeJet Series 300 wall jack connector as shown and setting the Receive Mode to Manual Refer to the HP OfficeJet Series 300 User s Guide for the user s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this chapter HP OfficeJet Series 300 Telephone SLX12 Connect the telephone to the center jack Telephone Wall Jack Installation and Configuration 2 41 Receive fax and vo
106. lands 3000 United Kingdom 3000 India 3000 Korea 3000 China 3000 FAX TAM interface enable If TRUE then the user will be able to select FAX TAM 0 FALSE as a receive configuration If FALSE the FAX TAM selections will not be seen by 1 TRUE the user when selecting a receive mode Intended for countries which do not allow FAX TAM support Country Default United States Australia France Germany Netherlands United Kingdom India Korea China Calling tone auto stop enable If TRUE HP OfficeJet Series 300 will stop transmitting the CNG signal as soon as 750 ms of an incoming CED signal has been detected If this value is FALSE it will transmit the CNG signal until T30 frames are detected Country Default United States Australia oooococoeoo France Germany Netherlands United Kingdom India Korea China DO OOO ToO 5 58 Problem Resolution Connection Establishment Parameter Description Units Line seizure delay timer Specifies the minimum time between the completion of 1 ms 0 ms to an outgoing or incoming call and the automatic dialing of the next outgoing call 15000 ms Country Default United States 5000 Australia 5000 France 6500 Germany 7000 Netherlands 7000 United Kingdom 3500 India 5000 Korea 5000 China 5000 Pre OFF hook shunt Defines the time the LIU shunt will be active The shunt is 1 ms 0 ms to activated just prior to when HP OfficeJet Series 300 goes OFF hook Not
107. lation 2 37 U S Installation 2 26 Size Product dimensions 1 8 Software Compatibility 1 10 installation 2 4 using 2 3 Software Programs Eclipse FAX SE HP OficeJet LX Manager 1 11 1 4 Index Specifications Copier 1 8 1 10 Fax 1 8 1 10 HP OfficeJet 1 8 Media 1 12 Overall product 1 8 Printer 1 8 Speed Copying 1 10 Fax reception 1 10 Fax transmission 1 10 Modem 1 10 Print 1 8 Stored Parameters to change values of 5 45 to print listing of 5 45 to show 5 42 Supplies Ordering 1 15 System Error Codes description of 5 48 T T30 Protocol state table 5 33 Telephone to connect and use 2 27 Temperature range Operating environment 1 8 Test Menu to access 5 41 use of the 5 46 Time to enter 2 34 Tone Dialing to select 2 33 Transmission testing 5 46 Tray Assemblies ordering information 1 15 Trays capacity of 1 13 U U S No 10 envelope loading for printing from your PC 2 23 User Menu associated parameter structure 5 49 User s Guide to order 1 15 V Voicemail use of 2 26 W Warranty extended 6 2 standard 6 2 Weight 1 8 Windows Print speed 1 8 Resolution 1 8 Windows driver 2 4 Index I 5 Notes 1 6 Index January 22 1996 Dear Authorized HP Dealer Enclosed is your copy of the HP OfficeJet Series 300 Technical Support Solutions Guide part number 5964 6126EUS This guide includes information on the HP OfficeJet S
108. le Country Default United States 1000 Australia 1000 France 5000 Germany 1000 Netherlands 1000 United Kingdom 1000 India 1000 Korea 1000 China 1000 1 1 1 1 1 1 1 1 Problem Resolution 5 61 Pause Control Parameter Description Units 41 Pre dial pause mode Specifies what type of pause HP OfficeJet Series 300 will perform before dialing If BLIND WAIT the WAIT BEFORE BLIND DIALING delay will be used before dialing If CHECK FOR TONE a PSTN dial tone must be detected before dialing If CHECK FOR SPECIAL TONE a special dial tone must be present If CHECK FOR TONE OR BUSY either a PSTN dial tone or busy tone must be detected If a busy tone is found the call will be aborted Country Default United States 0 Australia France Germany Netherlands United Kingdom India Korea China 42 Inter dial pause mode Determines how a pause character is a dial string is 0 BLIND processed If BLIND WAIT then the character is processed as a simple delay of WAIT duration TIME OF EACH PAUSE If CHECK FOR TONE then the character is 1 CHECK processed as a wait for PSTN dial tone If CHECK FOR SPECIAL TONE then FOR TONE the character is processed as a wait for special dial tone 2 CHECK Country Default FOR SPCL United States 0 TONE Australia 0 France 2 Germany 0 Netherlands 0 United Kingdom 0 India 0 Korea 0 China 0 43 Wait before blind dialing Delay from OFF hook to the start of dialing when blind 1 ms 500
109. le disk drive Copy Delete 4 From the Windows Program Manager menu bar Properties choose File Run The Run dialog box appears ne 5 Inthe Command Line box type one of the following commands depending on which flexible disk drive is used A SETUPEXE or B SETUPEXE 6 An initializing screen appears followed by a screen that asks the user to select Standard Installation Custom Installation or Uninstall We recommend that first time users choose Standard Installation which copies all the HP OfficeJet Series 300 software to the hard disk and sets up the device for printing scanning and PC faxing For information about Custom Installation see Performing a Custom Installation in the HP OfficeJet Series 300 User s Guide For information about the uninstall option see Using the Uninstall Option in the HP OfficeJet Series 300 User s Guide Click the Standard Installation button and then the OK button 7 A screen appears allowing the user to specify the directory in which the HP OfficeJet Series 300 software will be installed The default directory is C HPOJET If this is acceptable click the OK button If it is not acceptable follow the instructions on the screen to select a different directory Then click the OK button 8 As installation takes place screens are displayed that provide must know information about the HP OfficeJet Series 300 Reading these screens will give the user a head
110. llations are the ones recommended for use with the HP OfficeJet Series 300 to achieve the best call handling results While other situations are possible it is recommended that one of these be used Determine which installation most closely meets the user s needs and follow the instructions given e Receive fax calls only no voice calls on a dedicated fax line e Receive fax and voice calls at the same phone number without an answering machine e Receive fax and voice calls at the same phone number with an answering machine After selecting the best installation to meet the user needs the correct reception mode and certain station specific information will need to be set up The procedures to accomplish this are in the following topics which are presented in the HP OfficeJet Series 300 User s Guide for the user s model e Setting the Reception Mode for incoming calls e Setting the number of rings to answer e Selecting Tone or Pulse dialing e Entering the Date and Time e Entering the header information company name and fax number The above operations can also be accomplished from the front panel as described earlier in this chapter Using an HP OfficeJet Series 300 with the HP OfficeJet Series 300 Manager and Eclipse FAX SE to control faxing is briefly described earlier in this section Detailed information is provided in the HP OfficeJet Series 300 User s Guide for the user s model Reception mode in an HP OfficeJet Seri
111. m Resolution 5 71 Parameter Description Units DTMF transmit delta low group The relative transmit level for the low group of 1 0 to 40 frequencies in the DTMF tone pair Country Default United States 20 0 1 dBm Australia 20 0 1 dBm France 20 0 1 dBm Germany 20 20 1 dBm Netherlands 20 0 1 dBm United Kingdom 20 20 1 dBm India 20 0 1 dBm Korea 20 20 1 dBm China 20 0 1 dBm DTMF duration and interdigit time Duration of each DTMF signal and the 1 ms 40 ms duration of the interdigit silence to 200 ms Country Default United States 70 Australia 85 France 80 Germany 90 Netherlands 80 United Kingdom 85 India 70 Korea 100 China 70 PAPA A 5 72 Problem Resolution Call Progress Parameter Description Units 78 Call progress detect Indicates the frequency combination that is used to identify the call progress tone Country Default United States 9 Australia 1 France 5 6 1 amp 201r3 amp 4 Germany 9 7 10r20r38 4 Netherlands 9 8 1820r30r4 United Kingdom 1 9 10r20r30r4 India 9 10 1 amp 2 amp 3 amp 4 Korea 9 11 lor2 amp 3 amp 4 China 9 12 1 amp 2 amp 3o0r4 13 lor2 amp 3or4 14 10r20r3 79 Call progress tone minimum on time Minimum duration a call progress tone must 1 ms 50 ms be present for a cadenced sequence to be valid to 2000 ms Country Default United States 150 Australia 200 France 350 Germany 100 Netherlands 150 United Kingdom 200 India 150 Ko
112. many 300 Netherlands 300 United Kingdom 300 India 300 Korea 300 China 300 Repeat call attempt timer 3 same number Specifies amount of time between real 1 sec 0 sec call attempts to the same number when the number of repeat call attempts is greater to 1000 secs than NUMBER OF CALL ATTEMPTS TIMER 2 Country Default United States Australia France Germany Netherlands United Kingdom India Korea China ocoooo0oooo Problem Resolution 5 81 Parameter Description Units 104 Number of call attempts timer 1 Specifies the number of repeat calls that are 1 retry attempted using REPEAT CALL ATTEMPT TIMER 1 as the interval between call 0 retries to attempts When this number of repeat calls has been attempted redialing will 15 retries continue using NUMBER OF CALL ATTEMPTS TIMER 2 Country Default United States Australia France Germany Netherlands United Kingdom India Korea China 105 Number of call attempts timer 2 Specifies the number if repeat calls that are 1 retry attempted using REPEAT CALL ATTEMPT TIMER 2 as the interval between call 0 retries to attempts When this number of repeat calls has been attempted redialing will 15 retries continue using NUMBER OF CALL ATTEMPTS TIMER 3 Country Default United States Australia France Germany Netherlands United Kingdom India Korea China 106 Number of call attempts timer 3 Specifies the number of repeat calls that are 1 retry attempted using REPEA
113. may consist of a single or multiple rings Once this time has expired the ring count is incremented Country Default United States 1000 Australia 1000 France 1000 Germany 1000 Netherlands 2000 United Kingdom 1000 India 1000 Korea 1000 China 1000 Ring envelope maximum OFF time Maximum time between ring envelopes after which the ring count is reset to zero When this period of silence has expired all ringing is considered complete Country Default United States 8000 Australia 8000 France 7000 Germany 8000 Netherlands 8000 United Kingdom 8000 India 8000 Korea 8000 China 8000 Problem Resolution 5 53 Parameter Description Units Ring burst minimum ON time Minimum time a single ring signal must be active before it is counted If this time is not exceeded the ring burst is ignored Country Default United States 100 Australia 100 France 100 Germany 250 Netherlands 100 United Kingdom 100 India 100 Korea 100 China 100 Ring burst minimum OFF time Minimum time that must occur between two ring bursts if they are to be counted as two individual bursts Country Default United States 100 Australia 100 France 100 Germany 250 Netherlands 100 United Kingdom 100 India 100 Korea 100 China 100 Minimum number of rings This is the minimum ring count the user can enter This 1 ring 1 ring is used for data entry validation only to 15 rings Country Default United States Australia
114. ms dialing to 15000 ms Country Default United States 3000 Australia 2200 France 2000 Germany 2500 Netherlands 5000 United Kingdom 4000 India 3000 Korea 3200 China 3000 5 62 Problem Resolution Parameter Description Units Time of each pause Duration of the delay when pause characters in a dial string are 1 ms 500 ms interpreted as delays to 8000 ms Country Default United States 3000 Australia 3000 France 2000 Germany 2000 Netherlands 2000 United Kingdom 2000 India 3000 Korea 3000 China 3000 Number of user entered pauses allowed Maximum number of pauses that a user can enter in a dial string Country Default United States 36 Australia 36 France 1 Germany 6 Netherlands 6 United Kingdom 6 India 36 Korea 36 China 36 Problem Resolution 5 63 Dial Tone Detection Parameter Description Units Maximum wait for all dial tone detection Maximum total time that HP OfficeJet 1 ms Series 300 will wait for any dial tone 1000 ms to Country Default 30000 ms United States 10000 Australia 5000 France 10000 Germany 15000 Netherlands 18000 United Kingdom 8000 India 10000 Korea 10000 China 10000 PSTN dial tone detect Indicates the frequency combination that is used to identify a PSTN dial tone Country Default United States 5 Australia 1 6 1820r38 4 France T 10r20r36 4 Germany 8 1 amp 2or30r4 Netherlands 9 lor2or30r4 United Kingdom 10 1 amp 2 amp 3 amp 4 Indi
115. n WIN Installation and Configuration 2 15 Installing Control Panel and One Touch Overlays Each HP OfficeJet Series 300 is shipped with a control panel overlay appropriate for the country of destination installed The overlay has the HP logo and HP Model 300 Model 330 or Model 350 name as well as the control panel button names printed on it If an overlay needs to be installed remove the protective cover from the back of the overlay and carefully position the overlay on the control panel Then press the overlay into place and remove the protective cover from the top of the overlay The illustration below shows the overlay in place with the protective cover being removed One Touch Speed Dial SL50A Removing the Protective Cover from the Top of the Control Panel Overlay Each HP OfficeJet Series 300 is shipped with a One Touch speed dial overlay and clear plastic protective cover for the overlay installed If a new overlay and protective cover need to be installed position the overlay and cover over the one touch buttons as shown below Press the overlay into place Then place the protective cover over the overlay Insure that the tabs on the protective cover are properly seated One Touch Buttons FX 75 Placing the One Touch Speed Dial Overlay and Protective Cover Over the One Touch Panel 2 16 Installation and Configuration Installing a Print Cartridge With the control panel and top cover open locate 2 Open the print c
116. n chapter 1 Install the drivers according to the instructions supplied with the drivers Since the HP OfficeJet Series 300 is compatible with HP DeskJet 520 and 510 printers applications drivers for these printers can be used with the HP OfficeJet Series 300 Note If using both Windows and DOS applications be sure to exit Windows before running the DOS applications Do not run DOS applications from the MS DOS prompt from within Windows Each DOS software application requires a specific printer driver Access to some printer features such as font selection depends on the application and driver installed Determine if the user s software application provides a printer driver that he or she can use Check the printer selection or printer setup menu in the user s software application for a list of printer models The list below identifies recommended printer driver selections the user can use with the HP OfficeJet Series 300 and the type of support that each offers Use this printer driver selection For this type of printer support HP DeskJet 520 printer All printer features HP DeskJet 510 printer All printer features HP DeskJet 550C printer All printer features except color HP DeskJet Portable printer All printer features except envelope printing HP DeskJet 500 printer All printer features except for some fonts and envelope printing Note Unlike the HP DeskJet 520 printer the HP OfficeJet Series 300 cannot be used with ext
117. n scien tier iaa e th bate gd we Ah dete ea Ak ao od ul Sd tah Meta oad Aah te Sg a dl 2 9 Running the Service Application 0 0 cece cece cece cnet nent n en eae 2 9 HP OfficeJet Service Application Characteristics 0 0 ccc ccc eee ee ences 2 10 Changing Pardimeters aio Se aes eee we CVA weg Spades ae ek apts Boe cde nape ae beta aoe We BAR da is 2 11 Printing a Parameter Report srecen crecen drites dirinin OEE ny DEN EEE EErEE ENE ERE 2 12 Setting the Front Panel Language o oooococoocoor runnur urner 2 13 Setting Remote Service o eed eee E a Gears edb bee EA E a 2 14 Using Other PC Fax Programs With Models 330 and 350 1 1 1 eee eee eee eens 2 15 Installing Control Panel and One Touch Overlays 0 cece eee cette een eee 2 16 Installing Print Cartridge snoa o ioe td ies At ba BAe oe es Se hos a 2 17 Installing an Interface Cable for Printing 0 ce rrna 2 18 Installing the PowerCord ati wie eda lh AA a en eli no eile Bla cee 2 19 Installing a Tray Wire om A O sala ol A A AA are ar AAA Se ar RA Ne wl adage 2 19 Installing an Access Door Assembly 0 0 c eee cece eee ene n ence en eens 2 20 Installing an Output Tray oe tien A A A ek ioe eA arid Mae SRA oie ae 2 20 Installing an Input Tray a 2 21 Loading Paper in the Input Paper Tray 0 ccc cent e ene e ene n nee 2 22 Loading Envelopes in the Input Paper Tray 20 0 2c ccc eee eens 2 23 Setting the Paper Size in the Front Panel
118. nce 250 Germany 90 Netherlands 250 United Kingdom 250 India Korea China 5 70 Problem Resolution Parameter 71 72 Description Units Dial pulse break time The duration that the dial pulse relay will be opened to 1 ms cause a break of loop current during pulse dialing This parameter is set by the 10 ms to LIU 100 ms Country Default United States 60 Australia 67 France 66 Germany 60 Netherlands 61 United Kingdom 67 India 62 Korea 66 China 62 Dial pulse make time The duration that the dial pulse relay will be closed to cause a make of loop current during pulse dialing This parameter is set by the LIU Country Default United States Australia France Germany Netherlands United Kingdom India Korea China Dial pulse interdigit time The duration between digits when pulse dialing 1 ms measured from the end of the last make to the start of the first break of the next 400 ms to digit 1500 ms Country Default United States 800 Australia 800 France 900 Germany 800 Netherlands 800 United Kingdom 800 India 800 Korea 800 China 800 DTMF transmit level high group The DTMF transmit level for the high group of 1 0 to 150 frequencies in the DTMF tone pair Country Default United States 50 0 1 dBm Australia 90 0 1 dBm France 60 0 1 dBm Germany 70 0 1 dBm Netherlands 90 0 1 dBm United Kingdom 0 1 dBm India 0 1 dBm Korea 0 1 dBm China 0 1 dBm Proble
119. nd Eclipse FAX SE 2 8 functions of 2 7 icon 2 7 running 2 7 running Eclipse FAX SE from 2 8 HP OfficeJet LX program group 2 7 2 8 12 Index Icon HP OfficeJet LX Manager 2 7 Icons Eclipse FAX SE 2 8 Incoming Calls to set reception mode 2 31 Information customer resources 6 4 HP authorized dealers resources 6 7 reseller resources 6 6 support resources 6 3 Input Tray to install 2 21 to load envelopes 2 23 to load paper 2 22 Installation fax setup 2 26 Installing the access door assembly 2 20 the catch tray 2 19 the control panel overlay 2 16 the input tray 2 21 the interface cable 2 18 the output tray 2 20 the power cord 2 19 the print cartridge 2 17 Interface Cable to install 2 18 Interface cable to order 1 15 L Languages to set display for 5 42 Line Interface Unit LIU testing 5 47 Line Monitor testing 5 47 LIU parameters and values 5 50 Loading Envelopes in the input tray 2 23 Loading Paper in the input tray 2 22 M Maintenance changing a print cartridge 3 2 exterior cleaning 3 3 routine 3 2 Manual Receive Mode how it works 2 27 to set up 2 31 Margins Printing 1 9 Scan copier 1 11 Scan fax 1 10 Media See also Paper loading precautions 1 12 maximum print area 1 14 specifications 1 12 to order 1 15 Tray capacities 1 13 what to avoid 1 12 Memory Fax image 1 10 Printer 1 8 Menu Settings setting paper size 2 24 Mess
120. ndia 66 0 1 dBm Korea 70 20 1 dBm China 66 0 1 dBm 5 76 Problem Resolution Parameter Description Units Modem minimum carrier detection level Specifies the minimum modem receive 1 350 to level that is presented from the PSTN at the external telephone interface jack This 510 parameter is set by the LIU Country Default United States 430 0 1 dBm Australia 430 0 1 dBm France 430 0 1 dBm Germany 470 2 1 dBm Netherlands 430 1dBm United Kingdom 430 20 1 dBm India 450 0 1 dBm Korea 430 0 1 dBm China 450 0 1 dBm Modem transmit level Specifies the transmit level that is presented to the PSTN at 1 0 to 255 the external telephone line interface jack Country Default United States 100 20 1 dBm Australia 105 20 1 dBm France 100 20 1 dBm Germany 115 20 1 dBm Netherlands 70 0 1 dBm United Kingdom 100 0 1 dBm India 133 0 1 dBm Korea 100 20 1 dBm China 133 0 1 dBm Problem Resolution 5 77 Fax Session Configuration Parameter Description Units Answer inactivity abort timer Specifies the time from going OFF hook and waiting 1 sec 0 sec for an incoming fax handshake until HP OfficeJet Series 300 disconnects because to 255 secs no incoming fax activity is detected Country Default United States 30 Australia 40 France 46 Germany 40 Netherlands 40 United Kingdom 40 India 30 Korea 30 China 30 Originate inactivity abort timer
121. ne 300 never answers incoming calls To receive a fax telephone connected pick up the handset of the phone connected to the to HP OfficeJet Series HP OfficeJet Series 300 press the Start Copy but 300 ton then hang up the phone Shared fax voice line Auto Select the rings to answer for the HP OfficeJet with answering machine Series 300 to a number of rings greater than that selected for the answering machine The HP OfficeJet answers all incoming calls after the number of rings selected if the answering machine hasn t answered If the answering machine answers the HP OfficeJet will eavesdrop and take the call if another fax machine is calling Shared fax voice line Auto When Auto is selected and user has subscribed to a with Distinctive Ring distinctive ring feature through the user s phone com feature with or without pany the HP OfficeJet Series 300 will only answer an answering machine incoming calls with any multiple ringing pattern Installation and Configuration 2 31 Setting the Number of Rings to Answer The number of rings setting is ONLY used when the HP OfficeJet Series 300 is in the Auto Receive Mode This setting is determines the number of rings sensed before the HP OfficeJet Series 300 answers a call Although the range of rings may vary for different countries in the U S A up to 5 rings can be set The factory default setting is 2 rings If an answering machine is connected to the HP OfficeJet Series 300 ensure
122. nimized There may be times when the user wants to run Eclipse FAX SE directly from the HP OfficeJet Series 300 Manager To do so from the HP OfficeJet Series 300 Manager menu bar have the user choose File Run Eclipse FAX SE Eclipse FAX SE makes it possible for the user to do the following Set up to six phonebooks lists of names and fax numbers for use with PC faxes Phonebooks are similar to the Speed Dial entries that are used for paper faxing Create a document in any Windows application and then fax it directly from the PC Receive faxes directly to the PC Once an incoming fax has been received the user can use Eclipse FAX SE to view print and delete it Forward a fax that has been received to another recipient Fax a document to a file in order to use it later as a fax document Scan a document into the PC to be sent as a fax saved as a file or printed Add text and images to the faxes Modify cover pages and include a letterhead and previously created second sheets with faxes Send two or more documents as a fax There are three ways to run Eclipse FAX SE 1 In the HP OfficeJet Series 300 Manager menu bar choose File Run Eclipse FAX SE 2 Double click the Eclipse FAX SE icon in the HP OfficeJet Series 300 program window Program Manager HP OfficeJet Series 300 File Options Window Help HF OfficeJet SA es HF Officejet HP Officelet Help Read Me The Eclipse FAX SE icon not available in the
123. nstructions for setting the Receive Mode are provided later in this chapter but with an answering machine connected ensure that the rings to answer setting of the HP OfficeJet is greater than the rings to answer setting of the answering machine If the answering machine has answered the HP OfficeJet will eavesdrop and take the call if another fax machine is calling Two scenarios are possible when using an answering machine one where the telephone handset is an attached part of the answering machine and one where the telephone is a separate item that must be connected to the answering machine that is directly connected to the HP OfficeJet Series 300 Both scenarios are depicted in the following diagram HP OfficeJet Series 300 Telephone Wall Jack Answering Machine Cord to socket labelled LINE Cord to socket labelled TEL Telephone To TAM socket labelled TEL To TAM socket labelled Line or Wall Note TAM stands for Telephone Answering Machine SLX22 Note In Auto receive mode if an answering machine has answered the HP OfficeJet Series 300 will eavesdrop and if a calling fax is detected will pick up the line after detecting the number of rings specified in the Rings to Answer setting It will then send a fax tone signal to the calling fax machine to start communication If no answering machine has answered the OfficeJet will wait to detect the number of rings specified in the Rings to
124. nwanted number or symbol use the Backspace button 8 Press Enter Save to save the fax number Enter Save Ready Auto entered and return to the Ready display Nov 10 95 08 15 AM 2 36 Installation and Configuration Setting Up for Faxing U K Installation The following types of installations are the ones recommended for use with the HP OfficeJet Series 300 to achieve the best call handling results While other situations are possible it is recommended that one of these be used Determine which installation most closely meets the user s needs and follow the instructions given e Receive fax calls only no voice calls on a dedicated fax line e Receive fax and voice calls at the same phone number without an answering machine e Receive fax and voice calls at the same phone number with an answering machine After selecting the best installation to meet the user needs the correct reception mode and certain station specific information will need to be set up The procedures to accomplish this are in the following topics which are presented in the HP OfficeJet Series 300 User s Guide for the user s model e Setting the Reception Mode for incoming calls e Setting the number of rings to answer e Selecting Tone or Pulse dialing e Entering the Date and Time e Entering the header information company name and fax number The above operations can also be accomplished from the front panel as described earlier in this chapter Refe
125. o the HP OfficeJet Series 300 User s Guide for the user s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this chapter HP OfficeJet Series 300 Telephone Telephone Wall Jack SLX6 2 44 Installation and Configuration Receive fax and voice calls at the same phone number with an answering machine This installation is recommended when using one telephone number for both fax and voice calls and using a telephone answering machine Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack connecting the telephone answering machine directly to the HP OfficeJet Series 300 wall jack connector as shown and setting the Receive Mode to Auto If an answering machine is connected to the HP OfficeJet Series 300 ensure that the rings to answer setting of the HP OfficeJet is greater than the rings to answer setting of the answering machine If the answering machine has answered the HP OfficeJet will eavesdrop and take the call if another fax machine is calling Two scenarios are possible when using an answering machine one where the telephone handset is an attached part of the answering machine and one where the telephone is a separate item that must be connected following the answering machine Both scenarios are depicted in the following diagram HP OfficeJet Series 300 Answering Machine with Telephone Wall Jack attached handset SLX7
126. on The fax is then sent and the HP OfficeJet Series 300 will start to receive it The Rings to Answer Setting is user defined through the front panel menu The user can choose from 2 to 5 rings The factory default is 2 rings 2 26 Installation and Configuration Receive fax and voice calls at the same phone number without an answering machine This installation is recommended when using one telephone number for both fax and voice calls and not using a telephone answering machine Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack connecting a telephone directly to the HP OfficeJet Series 300 and setting the Receive Mode to Manual Instructions for setting the Receive Modes are provided later in this chapter HP OfficeJet Series 300 Telephone Wall Jack Optional The user can connect a telephone to the TEL socket of the HP OfficeJet Series 300 for outgoing voice calls if desired Cord to socket labelled LINE SLX19 Note In Manual receive mode the HP OfficeJet Series 300 will never pick up the line to answer a call All calls must be answered manually Voice calls are treated as normal voice calls by answering the phone To receive a fax the user must first answer the phone listen for the fax tone and then press the Start Copy button on the front panel For fax calls the user must use the telephone that is directly connected to the TEL jack on the back of the HP
127. on and Adjustment Subject Page INtrOdUCHON suis a td dd ltd dilata pets 4 2 Print Calibration Ebai oeeie ua ls e de Gola ial a Saline a Gee Bea gids Dew ha AM Bede hhh ooo gcd A 4 2 Calibration and Adjustment 4 1 Introduction The only procedure available outside of the factory environment is the calibration chart which can be printed out and used to determine if the top margin must be adjusted This procedure is used to adjust the top margin when performing a copy function It is performed at the factory before shipment and should never need readjusting Print Calibration Chart WARNING This procedure should only be accomplished under the direction of a trained HP support agent Do NOT perform this procedure unless directed to do so by the agent The distance between the page detect sensor and the location of the scanner will vary between machines due to parts tolerances This variation affects the top scanning margin The scanner position calibration will adjust the top margin A Calibration Chart is used for this procedure and contains the following features A check to see if the calibration is successful or needed e Instructions on how to perform the calibration e Calibration scale used to select the correct parameter value To check if a calibration is needed first print the Calibration Chart Then cut the top of the chart along the dotted line Set the HP OfficeJet Series 300 copy reduction setting to 100 Make one copy
128. on was lost with the receiver either because the line was lost or the receiver hung up 554 Irrelevant response The response received following the transmission of PPS NULL PPS MPS PPS EOM was incorrect Check diagnos tic bits 11 and 12 555 Fallback impossible System is unable to receive a valid ECM transmission at any baud rate Continued on next page 5 38 Problem Resolution COMMUNICATION ERROR CODES Continued TRANSMIT ERRORS 500 level codes continued Code numbers not listed are not used CODE DESCRIPTION COMMENTS 561 DCN received DCN was received in a response to the transmitted signal Check diagnostic bits 11 and 12 562 Line disconnect Receiver sent DCN and dropped the line after waiting 3 sec onds for a received frame or the line signal was gone more than 0 2 seconds 563 No response on all retries The connection was lost with the receiver either because the line was lost or the receiver hung up 564 Irrelevant response The response received following the transmission of PPS NULL PPS MPS PPS EOM was incorrect Check diagnos tic bits 11 and 12 565 No cont with next message Set by a transmitter ECM when it aborted retransmissions of current block page document after 4 unsuccessful retries and possible fallbacks in modem speed 566 At least one page not confirmed ERR was received from the receiver in response to EOR MPS EOP EOM or NULL These
129. one 229 Total pages printed Counter which keeps track of number of all pages printed from all HP OfficeJet Series 300 functions including printed faxes printed copies and printing as a printer 5 94 Problem Resolution Index A Access Door Assembly to install 2 20 Accessories Ordering 1 15 Answering Machine to connect and use 2 28 Area maximum print 1 14 Auto Answering parameters and values 5 51 Auto Receive Mode how it works 2 26 2 28 to set up 2 31 B Beeping Noises typical causes 5 6 Bench Run testing 5 47 Blinking Lights typical causes 5 6 C Calibration printing a calibration chart 4 2 Calibration Chart to print and use 5 42 Call Progress parameters and values 5 73 Call waiting use of 2 26 Catch Tray to install 2 19 Character Set Printer supported 1 9 Cleaning exterior surfaces 3 3 Code Revision to show 5 42 Codes diagnostic 5 27 Company Name to enter 2 35 Connection Establishment parameters and values 5 59 Control Panel Overlay to install 2 16 Copier Specifications 1 10 Copy Reduction percentages 1 10 Copying problem solving 5 16 Speed 1 10 Current Connectivity 1 11 D Date to enter 2 34 Dedicated fax line to use 2 26 Description HP OfficeJet 1 2 Diagnostic Codes descriptions of 5 31 phases where they appear 5 28 to understand 5 27 Diagnostics to access remote 5 42 Dial Tone Detection parameters and values
130. paper type in the printer s paper tray at a time Always load paper print side up in the media tray Plain paper has a print side which is not visible to the naked eye so before removing paper from its package for use in the printer check the outside package label Always load the paper into the machine with the print side facing down The print side will be indicated by an arrow or other symbol on the label Avoid the following types of media Paper greater than 135 g m 36 Ib or less than 60 g m 16 Ib Paper with cutouts or perforations Multiple part forms Carbon copy forms Paper sizes other than those listed in this document 1 12 Product Information Media Tray Capacities Sheet capacity for the various paper tray is as follows e Access door assembly automatic document feed tray for faxes to be sent 20 pages paper weight lt 20 lb or 75 g m Minimum paper width 6 in 152 mm Maximum paper width 8 5 in 216 mm Maximum paper length 17 in 432 mm e Input Tray 100 sheets at a paper weight lt 20 Ib 75 g m2 or 20 envelopes U S No 10 or European DL e Output tray 100 sheets at a paper weight lt 20 lb 75 g m Product Information 1 13 Media Print Area Maximum printable area for the HP OfficeJet is dependent upon the media size being used The printable areas for the media sizes are shown in the following diagram Data on the minimum margins that can be set effectively and the amount of varia
131. peaker always 149 Button beeps User may select from the Phone Setup menu Default value 1 150 Menu flags Not currently used Default value 0 151 Remote diagnostics Allows access to internal parameters using the remote operations from the Service and Factory menu If TRUE access is allowed User may select from the Phone Setup menu Default value 0 5 92 Problem Resolution Parameter Description Units 152 Ink out enable If TRUE ink detection of the pen cartridge is in effect If FALSE 0 FALSE no ink detection will occur 1 TRUE Default value 1 153 Send polling enable If TRUE HP OfficeJet Series 300 has been setup to be polled 0 FALSE by another fax User selects from the Fax Setting menu Default value 0 154 Ink print enable If TRUE HP OfficeJet Series 300 will attempt to print even if the print cartridge is out of ink Default value 0 Printer reset delay duration setting 1000 to Default value 1000 ms 10000 ms 155 56 1 ECM enabled If TRUE error correction mode is enabled 0 FALSE Default value 1 1 TRUE 157 Coding mode Three encoding schemes are possible MH modified Huffman MR MH modified read and MMR modified modified read This parameter specifies which coding scheme will be default Default value 3 158 Transmit start speed Default bits per second BPS rate The speed may be adjusted down as training occurs Default value 4 159 Maximum e
132. r If error persists replace the Main PCA Stored data lost check settings 5 48 Problem Resolution User Menu Associated Parameter Structure Certain user menu selections either affect or are affected by various internal parameters The following diagram shows the various user menu functions and the associated parameter numbers whose values are affected by the user menu item HP OfficeJet Series 300 User Menu Associated Parameter Structure Menu Hierarchy Left to right top to bottom Default settings are in bold typeface Parameter Number s Affected Time Date Header Time Date 116 117 Fax Header Reports Fax log Print Now Last fax Last 30 faxes Automatic Log Error only Send or error 130 Send only Off Speed Dial Menu Settings Self Test Print Demo Print All Fax Copy Contrast Normal Lighten Darken 143 Paper Size Letter 8 5 x 11 in A4 210 x 297 mm 115 Legal 8 5 x 14 in Exec 7 25 x 10 5 in Envelopes Fax Settings Speed Dial Setup Group Dial Setup Phone Setup Rings to Answer 2 3 4 5 005 Ringer On Off 136 Ring Beep Volume Soft Loud 141 Button Beeps On Off 149 Dialing Mode Tone Pulse 067 Auto Redial On Off 098 Distinctive Ring On Off 004 Remote Service On Off 151 Send Fax Later Setup Cancel Send Polling Setup Receive Send Backup Reception On Off 139 Silent Detect On Off 018 Auto Reduction On Off 140 Printer Settings Character Set PC 8 HP Roman 8 PC 8 Danish No
133. r Uk ISO 4 132 German ISO 21 French ISO 69 Italian ISO 15 Nor V 1 ISO 60 Swed Names ISO 11 ASCII Spanish ISO 17 Portug ISO 16 PC 850 ECMS 94 HP Legal Carriage Return CR only CR and LF 133 Perf Skip Mode On Off 134 Text Scale Mode On Off 135 Copier Settings Copy Reduction 100 to 75 in 5 steps Legal to Letter 70 142 Also the following immediate action front panel buttons affect parameter values Resolution 144 145 Receive Mode 003 017 Problem Resolution 5 49 HP OfficeJet Series 300 Parameter Descriptions The parameter database is initialized from internal tables based on the LIU country code and revision Many of these parameters are modifiable by the user or support person and are not initialized whenever the unit is powered ON Changes made will normally be retained Parameter values will initialize to default values under the following circumstances e First startup at factory e Startup after battery failure e Factory or full reset e LIU replacement Refer to the following parameter listing for a description and value s for each parameter number The units describe the range of selection in parenthesis and incremental units for that range Default values for various countries are specified in the listing Parameters shown with an are affected by the User menu LIU Line Interface Unit Identification Parameter Description Units LIU ID interface code Code displayed depends on the country LIU
134. r size in the menu to envelopes before printing Description Size U S No 10 envelope U S No 10 SL9 European DL envelopes 9 5 x4 12 inches 241x105 mm envelope European DL envelopes 8 66x4 33 inches 220x110mm Installation and Configuration 2 23 Setting the Paper Size in the Front Panel Menu The paper size in an HP OfficeJet Series 300 is setup during installation of the software but can be changed using the HP OfficeJet Series 300 Manager software by selecting the Loaded Paper Size in the HP OfficeJet Series 300 Setup dialog box as described in the HP OfficeJet Series 300 User s Guide for the user s model The paper size can also be set using the front panel menu as described below Set the paper size in the menu to match the paper size loaded in the input tray Setting the paper size allows the HP OfficeJet Series 300 to scale incoming faxes to fit the paper size loaded The factory setting is Letter 8 1 2 x 11 inches If Letter size paper is loaded no change is required unless the menu setting was previously changed and not reset to Letter size If Legal or Envelope sizes are loaded set the menu to the appropriate size Using Do this these buttons For this display 1 Press the Menu button to display Menu MENU the menu Time Date Header 2 Press Right Arrow multiple times to move to Paper Size a gt Pes 3 Press Enter Save to select Paper Enter Save PAPER SIZE Size The selected paper size is
135. r to the HP OfficeJet Series 300 User s Guide for the user s model about how to use the Mercury Telephone Network System Using an HP OfficeJet Series 300 with the HP OfficeJet Series 300 Manager and Eclipse FAX SE to control faxing is briefly described earlier in this section Detailed information is provided in the HP OfficeJet Series 300 User s Guide Reception mode in an HP OfficeJet Series 300 is set during installation of the software but can be changed using the HP OfficeJet Series 300 Manager software by selecting the Receive Mode in the Receive Fax Setup dialog box as described in the HP OfficeJet Series 300 User s Guide for the user s model The reception mode can also be changed using the front panel as described earlier in this chapter Installation and Configuration 2 37 Receive fax calls only no voice calls on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving faxes only no voice calls Installation consists of connecting the HP OfficeJet Series 300 to the telephone wall jack using the telephone cord provided and setting the Receive Mode to Auto Refer to the HP OfficeJet Series 300 User s Guide for the user s model or to the instructions on setting up the Reception Mode from the front panel given earlier in this chapter HP OfficeJet Series 300 Telephone Wall Jack SLX1 Receive fax and voice calls at the same phone number
136. rance 1 Germany Netherlands United Kingdom India Korea China 5 66 Problem Resolution Units 1 Hz 0 Hz to 1200 Hz 1 Hz 0 Hz to 1200 Hz 1 Hz 0 Hz to 1200 Hz 6 1 amp 201r3 amp 4 7 lor20r3 amp 4 8 1 amp 2or30r4 9 10r20r30r4 10 1 amp 2 amp 3 amp 4 11 lor2 amp 3 amp 4 12 1 amp 2 amp 3o0r4 13 lor2 amp 3or4 14 10r20r3 Parameter Description Units Special dial tone detection time minimum The total time a special dial tone 1 ms 0 ms sequence must be present for a special dial tone to be detected to 15000 ms Country Default United States Australia France Germany Netherlands United Kingdom India Korea China Special dial tone minimum on time Minimum duration a cadenced special dial tone must be present for the cadenced sequence to be valid Country Default United States Australia France Germany Netherlands United Kingdom India Korea China oooocoococcoo Problem Resolution 5 67 Parameter Description Units Special dial tone minimum on time Minimum period of silence that must exist 1 ms 0 ms between cadenced special tones if the tone sequence is to be valid to 2000 ms Country Default United States 0 Australia 0 France 0 Germany 0 Netherlands 0 United Kingdom 0 India 0 Korea 0 China 0 61 Special dial tone maximum on time Maximum period of silence that can exist 1 ms 0 ms between cadenced special tones if the tone sequence is to be valid to 2000 ms Count
137. re Memory reception capacity Description Depending upon amount of information on pages sent memory allows for up to 24 page storage One touch feature Ten programmable one touch keys are provided for easier speedier faxing Fax to from PC functionality HP OfficeJet Models 330 and 350 only using the Eclipse FAX SE software program provided The Model 300 can receive and print a fax sent from a remote PC over the telephone line but it cannot receive and upload a fax to a local PC The ability to send and receive faxes from the PC using Eclipse FAX SE functionality Faxes can be sent directly from the PC without printing them and faxes can be received either to paper or to the PC where they can be viewed filed or printed HP OfficeJet Series 300 Manager Allows the user to setup and monitor the status of the HP OfficeJet from the PC using Windows based me nus Convenience Scanning HP OfficeJet Models 330 and 350 only Provides a convenience scanner to scan images into PC based files Software Programs Windows and DOS printer drivers a scanner driver and printer fonts are provided Product Information 1 5 Simultaneous Tasking Features The HP OfficeJet Series 300 is capable of performing several tasks at the same time Use the following chart as a reference of which tasks can be performed simultaneously Attempting to perform concurrent tasks not supported may result in a display messa
138. rea 0 China 0 PSTN signaling Indicates which type of signaling is used for dialing This parameter is set by the user from the Phone Setup menu Country Default United States Australia France Germany Netherlands United Kingdom India Korea China ocoooocooocoo Units 1 Hz 0 Hz to 1200 Hz 1 Hz 0 Hz to 1200 Hz 1 Hz 0 Hz to 1200 Hz 0 DTMF 1 PULSE Problem Resolution 5 69 Dialing Parameter Description Units Dial pulse code Determines the number of pulses that are issued for each digit This parameter is set by the LIU 1 REVERSE NORMAL 1 1 pulse 9 9 pulses 0 10 pulses 2 2START REVERSE 1 9 pulses 9 1 pulse 0 10 pulses 2START 1 2pulses 9 10 pulses 0 1 pulse Country Default United States Australia France Germany Netherlands United Kingdom India Korea China 69 Pre dial shunt The duration that the dial shunt relay is activated prior to pulse 1 ms dialing the first digit in a dial string Not present on all LIU This parameter is set 0 ms to by the LIU 1000 ms Country Default United States 0 Australia 250 France 250 Germany 90 Netherlands 250 United Kingdom 250 India 0 Korea 0 China 0 70 Post dial shunt The duration that the dial shunt relay remains active after the pulse 1 ms dialing the last digit in a dial string Not present on all LIUs This parameter is set 0 ms to by the LIU 1000 ms Country Default United States 0 Australia 250 Fra
139. rea 150 China 150 Call progress tone maximum on time Maximum duration a call progress tone can 1 ms 50 ms be present for a cadenced sequence to be valid to 4000 ms Country Default United States 750 Australia 750 France 750 Germany 750 Netherlands 750 United Kingdom 600 India 750 Korea 750 China 750 Problem Resolution 5 73 Parameter Description Units 81 Call progress tone minimum off time Minimum period of silence that must exist 1 ms 0 ms between cadenced call progress tones if the tone sequence is to be valid to 2000 ms Country Default United States 150 Australia 275 France 350 Germany 200 Netherlands 150 United Kingdom 290 India 150 Korea 150 China 150 82 Call progress tone maximum off time Maximum period of silence that can exist 1 ms 50 ms between cadenced call progress tones if the tone sequence is to be valid to 4000 ms Country Default United States 750 Australia 750 France 750 Germany 750 Netherlands 750 United Kingdom 600 India 750 Korea 750 China 750 83 Call progress detect threshold Sets the detection threshold for the call progress 1 260 to 510 tones If the progress tones are below this level they will not be detected Country Default United States 470 0 1 dBm Australia 370 2 1 dBm France 450 0 1 dBm Germany 430 0 1 dBm Netherlands 430 0 1 dBm United Kingdom 370 1dBm India 470 0 1 dBm Korea 470 0 1 dBm China 470 0 1 dBm 84 Call progress tone frequency
140. received faxes will be received and stored into memory if the not able to be printed out 400K bytes of memory is available for backup reception This parameter is selected by the user from the Fax Settings menu Default value 1 140 Fax reduction Sets the amount of reduction applied to received faxes User may choose either OFF or ON where the amount of reduction is applied automatically based on the size of the incoming fax and media available for printing 1 70 to 100 Default value 0 141 Beep volume Users may select SOFT or LOUD from the Phone Setup menu 0 OFF Default value 1 1 SOFT 2 LOUD Fixed copy reduction Users may select 100 95 90 85 80 75 1 70 to 100 legal to letter and 70 from the Copier Settings menu Default value 100 143 Scanner contrast User selects from the FAX Copy Contrast menu 0 Light Default value 1 1 Normal 2 Dark 144 FAX resolution Controls the STANDARD and FINE resolution settings Used in O Standard conjunction with parameter 145 to define PHOTO resolution User selects from the lt Resolution gt key Default value 0 145 FAX halftone Will select PHOTO resolution if parameter 144 is set to FINE User selects from the lt Resolution gt key Default value 0 147 PCL portrait landscape orient 0 Portrait Default value 0 1 Landscape 148 Speaker mode Default value 1 speaker 1 Enable P wp speaker 2 Enable s
141. rom the ADF Print from a PC Fax from a PC Receive a fax to a PC Scan a document to a PC Scan a document to a PC with OCR Note The Optical Character Recognition OCR package used with the Model 350 is OmniPage Limited Edition Product Information 1 3 Product Features The following table lists the features of the HP OfficeJet Series 300 printer fax copier scanner described in this guide HP OfficeJet Series 300 Features Feature Shares a single line with the telephone and a telephone answering machine TAM Description Answering machine answers all calls While your greeting plays the HP OfficeJet listens for a fax tone If fax tone is detected the HP OfficeJet takes the call Speed dialing A two digit number represents a telephone number Provides quick and easy dialing for up to 60 loca tions and 5 groups of numbers Fax settings Settings allow the user or service person to customize the fax for specific needs Halftone scanning The ability to interpret shades of gray into dot patterns to produce an appearance of gray in an image Improves the image quality of photographs Error Correction Mode Detects errors that occur during the transmission of a document and automatically requests resending of the erroneous portion Automatic Journals The HP OfficeJet can be set to print a summary sheet of each transaction or polling operation to print a
142. rred lines When in non error correction mode the number of page Depends on lines indicating an error which will be accepted before the page is rejected page size Default value 60 160 Benchrun execution time Factory use only N A Default value 0 161 Maximum scanner doc length Maximum length the scanner will scan for before 1 inch 0 to indicating a Scanner Jam on the front panel display if the end of page was not 9999 sensed Default value 17 162 Auto reduction when out of memory Amount of automatic reduction that will 1 70 to occur if the entire document does not fit into HP OfficeJet Series 300 and a value 100 must be guessed Default value 91 163 FAX Copy print scale method Selects whether a hardware or software scaling algorithm will be used to scale either faxes or copies Default value 2 164 Photo mode copy print scale method Determines which algorithm will be used when copying a document using PHOTO resolution Suggested value is 2 Default value 2 165 SW scaling switching threshold For factory use only N A Default value 999 166 Maximum mech speed Maximum speed at which the print mechanism will operate in inches sec For factory use only Default value 24 ips Problem Resolution 5 93 Parameter Description Units 167 SW scaling switching threshold in photo For factory use only Default value 999 168 Solo SoloLite demo page Determines whether a Model 330 or a Model 300
143. rred to as the HP OfficeJet Series 300 except where model or country specific differences are noted This guide is divided into six chapters as follows e Chapter 1 Product Information e Chapter 2 Installation and Configuration e Chapter 3 Routine Maintenance e Chapter 4 Calibration and Adjustment e Chapter 5 Problem Resolution e Chapter 6 Service and Support Information This Technical Support Solutions Guide is designed to be used with the HP OfficeJet Models 300 330 and 350 User s Guides as a complete technical support reference package Typical user setup tasks are contained in the User s Guides and answers to questions related to such tasks can be found there Refer to the User s Guide for your model when questions about setup user settings and use are encountered Refer to this guide for information on troubleshooting and service and support programs Product Description The HP OfficeJet Model 300 is a plain paper thermal inkjet printer facsimile fax convenience copier machine The HP OfficeJet Models 330 and 350 are plain paper thermal inkjet printer facsimile fax convenience copier and scanner machines Models 330 and 350 can also fax documents directly from a personal computer PC or scan documents into a PC The Model 350 includes optical character recognition OCR software from Caere For answers to questions about the OCR software contact Caere directly All members of this series are CCITT ITU group 3 ECM compati
144. rs shown above the buttons Note When the cursor is at a given position pressing a number button multiple times will cause the characters associated with that button to appear in succession For example pressing the number button 2 will cause the letters a b c A B and C to appear in succession e After entering a character use Right Arrow to move the cursor to the right before entering the next character e Use the Space button to enter a space e Use the Symbols button to enter punctuation and symbols such as a period an asterisk or an at sign O e To delete an unwanted character in the user s header move the cursor one space to the right of the character and press the Backspace button Enter Save 6 Press Enter Save to save the name typed Enter header number 7 Enter the telephone number of the fax line Enter header number connected to the user s HP OfficeJet Series through 300 using these guidelines Lo Le 619 555 1234 Up to 20 characters are allowed including numbers spaces dashes and the plus sign Use the Space button to enter a space Use the Redial Pause button to enter a dash gt Use the Symbols button to enter a plus sign before the country code when dialing the user s fax number from another country For example 1 619 555 1234 The country code for the U S and Canada is 1 For more information about international calls contact the telephone company e To delete an u
145. ry Default United States Australia France Germany Netherlands United Kingdom India Korea China 62 Special dial tone detect threshold Sets the detection threshold for special dial 1 0 to 510 tones If the special dial tone is below this level it will not be detected Country Default United States 0 0 1 dBm Australia 0 0 1 dBm France 450 0 1 dBm Germany 0 0 1 dBm Netherlands 0 0 1 dBm United Kingdom 350 0 1 dBm India 0 0 1 dBm Korea 0 0 1 dBm China 0 0 1 dBm 63 Special dial tone frequency 1 Center frequency for the first component of the 1 Hz 0 Hz special dial tone to 1200 Hz Country Default United States Australia France 420 Germany Netherlands United Kingdom India Korea China 5 68 Problem Resolution Parameter 64 66 Description Special dial tone frequency 2 Center frequency for the second component of the special dial tone Country Default United States Australia 0 France 460 Germany Netherlands United Kingdom India Korea China Special dial tone frequency 3 Center frequency for the third component of the special dial tone Country Default United States Australia France Germany Netherlands United Kingdom India Korea China Special dial tone frequency 4 Center frequency for the fourth component of the special dial tone Country Default United States 0 Australia 0 France 350 Germany 0 Netherlands 0 United Kingdom 0 India 0 Ko
146. s that will ensure accurate reporting of your final exam results It is essential that you carefully enter the following information on side 1 Use a 2 common lead pencil to completely fill in the circles ARE YOU A HEWLETT PACKARD EMPLOYEE Fill in the appropriate circle FINAL EXAM NUMBER and FORM code Fill in the information as shown in Figure 1 including any leading zeros by filling in completely the appropriate circle beneath each entry Note Figure 1 shows the correct FINAL EXAM NUMBER and FORM code for this final exam FINAL EXAM NUMBER ojojol5 ol8 F 0 R M O DOOOOW QUO OOOOO OOOOO D O00000 OOOO DDOOO O OOOO O OOOOO Z Figure 1 Final Exam Number and Form Code e PERSONAL ID NUMBER COMPANY ID NUMBER LAST NAME and FIRST NAME Print all the information requested in the boxes and then fill in completely the appropriate circle beneath each entry For PERSONAL ID NUMBER and COMPANY ID NUMBER enter the number HP has assigned to you and start your entry in the left most first column e COURSE NAME COMPANY NAME STREET ADDRESS CITY STATE OR PROVINCE COUNTRY ZIP OR POSTAL CODE and TELEPHONE NUMBER Print all of the information requested in the spaces provided Side 2 of the Final Exam Answer Sheet Side 2 of the Final Exam Answer Sheet provides important information about completing the Final Exam Read the instructions on side 2 of the Final Exam Answer Sheet
147. socket labelled LINE SLxig Telephone Wall Jack Note If using the telephone company s distinctive ring service have the single ring assigned to the phone number at which voice calls are to be received and the multiple rings assigned to the phone number s at which the fax calls are to be received When the HP OfficeJet Series 300 s Distinctive Ring feature is set to On it will only answer the phone and receive faxes when it detects any multiple ring pattern The factory default setting for the HP OfficeJet Series 300 distinctive ring feature is Off The feature should not be set to On unless the user has already subscribed to the telephone company s distinctive ring service If set to On before service is established the HP OfficeJet Series 300 will not receive faxes automatically Installation and Configuration 2 29 Setting Up for Distinctive Ring Distinctive Ring in an HP OfficeJet Series 300 is set Off but can be set On using the HP OfficeJet Series 300 Manager software by selecting the Distinctive Ring in the Receive Fax Setup dialog box as described in the HP OfficeJet Series 300 User s Guide for the user s model To set the HP OfficeJet Series 300 distinctive ring feature to On at the front panel use the following instructions Do this Using these buttons For this display Menu MENU a Press the Menu button to display the menu Time Date Header MENU Fax Settings b Press Right Arrow multiple times
148. start on understanding how his new product works Be sure he has read these screens completely before inserting a new installation disk 9 After all the files have been copied to the hard disk the setup program tries to communicate with the HP OfficeJet Series 300 If the device is properly connected and turned on a screen appears giving the name of the port to which the HP OfficeJet Series 300 is connected Click the OK button 10 If the setup program cannot find the HP OfficeJet Series 300 follow the troubleshooting instructions on the screen to correct the problem Then click the Retry button The setup program tries again to communicate with the HP OfficeJet Series 300 If it succeeds a screen appears giving the name of the port to which the HP OfficeJet Series 300 is connected Click the OK button 11 The PC Fax Cover Sheet Information dialog box appears Complete it as directed pointing and clicking in each field to fill it in When finished click the OK button 12 The Fax Header dialog box appears Complete it as directed and click the OK button Installation and Configuration 2 5 13 The Fax Receive Mode dialog box appears Complete it as directed and click the OK button If This Is the User s Situation Choose This Setting The user has a separate telephone number dedicated to re Auto ceiving fax calls only no voice calls The user has one telephone number for both voice and fax Manual calls and doesn t
149. supported 1000 ms by all LIUs Country Default United States 0 Australia 325 France Germany Netherlands United Kingdom India Korea China Reserved Modem loop current failure test enable Controls is a modem loop current test 1s performed after HP OfficeJet Series 300 has dialed a number or after it has answered an incoming call If TRUE it will continuously test for the absence of loop current If no loop current is detected the fax session will be aborted Country Default United States Australia France Germany Netherlands United Kingdom India Korea China oooocoococoo Problem Resolution 5 59 Parameter Description Modem loop current test enable Controls if a modem loop current test is performed after HP OfficeJet Series 300 has connected to the external line and before dialing is started If TRUE HP OfficeJet Series 300 will test for the presence of loop current after going OFF hook prior to dialing If loop current is not detected the fax session is aborted Country Default United States Australia France Germany Netherlands United Kingdom India Korea China Modem loop current detection time minimum Minimum time that continuous modem loop current must be present when the machine fist connects and a loop current test is performed Also this is the minimum time that loop current must be absent once dialing has completed when performing the loop current failure test Country D
150. t D Ka To transfer user settings from one HP OfficeJet Series 300 to another locally you must connect the two units with a phone cord and press the and buttons on each while powering them ON A 4 7 B C E D gt Final Exam 5
151. t LCD display e The HP OfficeJet LCD display blanks out briefly and returns to the normal ready state Changing Parameters Clicking on the Parameters tab in the service application main menu causes the window to appear as follows OfficeJet Series 300 Service Information Parameters Report Language Remote Parameter number Current value EA Enter new value To change an HP OfficeJet parameter perform the following steps 1 Enter the parameter number 2 Click on Retrieve to display the current value 3 Type the new value in the Enter new value dialog box Note If the user enters the same value in the Enter new value dialog box that appears in the Current value Dialog box the Retrieve and Apply buttons will be grayed Installation and Configuration 2 11 out Either change the value in the Enter new value dialog box or enter a new parameter number into the Parameter number dialog box 4 Click on the Apply button to set the HP OfficeJet with the new parameter value If you want to change another parameter repeat step 1 Because there is no minimize button use the alt and tab keys to hide or show the HP OfficeJet Service Application window if another application has covered the Service Application window Exiting the Service Application CAUTION Whenever exiting the Service Application Program allow 5 to 10 seconds for the hardware to terminate the factory and servic
152. t briefly and returns to the normal ready state 2 14 Installation and Configuration Using Other PC Fax Programs With Models 330 and 350 The user can use most Windows based PC fax software that supports standard CAS modems with the HP OfficeJet Models 330 and 350 If the user is in doubt as to which applications can be used with the HP OfficeJet Series 300 Models 330 and 350 have him refer to the Software Compatibility Matrix that came with the machine Please note that the HP OfficeJet Series 300 Manager must be installed and running in order to use PC fax software with the HP OfficeJet Series 300 Models 330 and 350 If the installation fails for any reason have the user refer to the application s installation instructions or to the Troubleshooting section in the HP OfficeJet Model 330 or 350 User s Guide Chapter 6 Note In order to run the HP OfficeJet Series 300 Manager and Eclipse FAX SE for PC faxing and scanning the user must be running Windows in 386 Enhanced Mode To find out which mode the user is running have him or her choose Help About Program Manager from the Windows Program Manager menu bar If the user has an 80386 processor with at least 2 MB of RAM the user s PC should run Windows in 386 Enhanced Mode by default If the user has a 386 PC with at least 1 MB of RAM but the user s PC does not run Windows 386 mode by default the user can cause it to run in this mode by typing WIN 3 to run Windows rather tha
153. the Service and Factory Menu is made accessible the following features will change e The menu settings report will print out all available menu structures e The Self Test report will also print out a complete parameter listing firmware revision dependent e An error report will include a more detailed listing of the diagnostic code The same method used to navigate and select user menu functions is also used for the Service and Factory Menu All the various functions and tests available in the Service and Factory Menu are listed in the following paragraphs Show Code Revision The current firmware revision level is displayed for 5 seconds Show Failure Code The last system error failure code is displayed for 5 seconds Factory Defaults Sets all user and parameter settings to default Once selected pressing the Start Copy button will continue the default procedure Pressing any other button will exit the selection The HP OfficeJet Series 300 must be powered OFF and then ON to begin using the default values This menu item may also be selected by pressing the and 1 buttons simultaneously while powering the unit ON Set Panel Language Will set the front panel display to the selected language option Available options are English Dutch French and German The default language setting is determined by the Line Interface Unit installed as prescribed by the unit s country of destination for shipment Print Calib Chart The distance betwe
154. tion in those margins is shown in the table above the diagram The minimum margins are also shown on the diagram Paper Size Left Margin Right Margin Top Margin Bottom Margin U S Letter 0 25 in 0 04 in 0 25 in 0 04 in 0 04 in 0 04 in 0 42 in 0 02 in 8 5 x 11 in 6 4 mm 1 0 mm 64mm 10mm 1 0mm 1 0mm 10 9 mm 0 06 mm 215 x 279 mm European A4 3 4 mm 1 0 mm 3 4mm 1 0 mm 1 0mm 1 0 mm 10 9 mm 0 06 mm 210 x 297 mm 0 13 in 0 04 in 0 13 in 0 04 in 0 04 in 0 04 in 0 42 in 0 02 in 8 27 x 11 7 in Printable area Letter 8 0 by 10 5 in 203 by 267 mm Legal 8 0 by 13 5 in 203 by 343 mm A4 198 by 284 mm 7 8 by 11 2 in 1 14 Product Information 4 10 9 mm 0 42 in Paper Size U S Letter 8 5x 11in 215 x 279 mm U S Legal 11x14in 279 x 356 mm European A4 210x297 mm 8 27 x 11 7 in Y 0 mm 0 04 in q gt U S 0 25 in 6 4 mm U S 0 25 in 6 4 mm A4 3 4 mm 0 13 in A4 3 4 mm 0 13 in Maximum Media Print Area Ordering Information Information on ordering exchange units under the HP Exchange program is provided with the program information in Chapter 6 of this manual To order the supplies and accessories listed in the table below contact your HP dealer If your dealer is out of stock you can order directly from HP for fast shipping service Within the U S Call 1 800 538
155. ts FAX Log menu Default value 3 2 Send only 3 Error only 131 PCL letter draft quality O letter Default 0 1 draft 132 Character set Selected by the user with the Printer menu Default value 1 Danish Nor 4 UK ISO 4 5 German ISO 21 6 French ISO 69 7 Italian ISO Names ISO 11 10 Spanish ISO 17 11 ASCHO 12 Portug ISO 16 13 PC 850 14 ECMA 94 Latin 1 15 HP Legal 133 Carriage return mode Defines which character are recognized to produce a carriage 0 CR only return Selected by the user with the Printer Settings menu 1 CR amp LF Default value 0 134 Perforation skip mode For Dos applications When TRUE in portrait orientation the top and bottom margins are both 5 in 13mm with 60 lines per page Selected by the user from the Printer Settings Menu Default value 1 135 Text scale mode Used to print either 63 or 66 lines of text on a portrait oriented 63 or 66 page Does not affect printing in landscape mode Default value 63 136 Ringer Noise If TRUE ringer is enabled Selected by the user from the Phone 0 FALSE Setup menu 1 TRUE Default value 1 137 PCL online offline status 0 online Default value 0 1 offline Problem Resolution 5 91 Parameter Description Units 138 Print TTI header If TRUE the header identification will be 0 FALSE included on each fax page sent by HP OfficeJet Series 300 1 TRUE Default value 1 139 Backup receive mode If TRUE
156. value of any parameter After selecting this item the procedure to change a parameter value is as follows 1 Type in the parameter number to be changed then press Enter Save 2 Type in the desired parameter value then press Enter Save The new value is now stored and will be retained even if the unit is powered OFF Allows parameter values to be sent to or received from a remote or local device There are four menu selections available from this menu item as follows The remote device must have Remote Service selected to ON from the Phone Setup User Menu After selecting this item the display will request the remote fax machine s number The remote HP OfficeJet Series 300 will be called and all parameter values will be copied into the calling unit including all the user menu setup items The calling HP OfficeJet Series 300 will be effectively cloned to the remote HP OfficeJet Series 300 The remote device must have Remote Service selected to ON from the Phone Setup User Menu After selecting this item the display will ask if you want to send the remote device all parameter values or only non user menu items 1 All all parameter values 2 Params only non user menu parameters only Selecting ALL will effectively clone the remote device to the calling device including header information and speed dial numbers Selecting Params only will not affect the remote device s header or speed dial num
157. ve The example shows that 5 has been entered Rings to Answer 1 5 5 El 8 Press Enter Save to save the new value and Enter Save Ready Auto return to the Ready display Nov 10 95 12 36 PM 2 32 Installation and Configuration Selecting Tone or Pulse Dialing The HP OfficeJet Series 300 is factory set for touchtone Tone dialing telephone systems If used with a rotary Pulse dialing telephone system the HP OfficeJet Series 300 will need to be set for Pulse dialing This procedure can be used to set for either dialing system as required The dialing mode in an HP OfficeJet Series 300 is set during installation of the software but can be changed using the front panel or using the HP OfficeJet Series 300 Manager software and selecting Tone or Pulse in the Dialing Mode menu of the Send Fax Setup dialog box as described in the HP OfficeJet Series 330 or 350 User s Guide To select the dialing mode from the front panel use the following instructions Do this Using these buttons 1 Press the Menu button to display the menu 2 Press Right Arrow multiple times to move to Fax Settings 3 Press Enter Save to select Fax Settings 4 Press Right Arrow multiple times to move to Phone Setup 5 Press Enter Save to select Phone Setup 6 Press Right Arrow multiple times to move to Dialing Mode 7 Press Enter Save to select Dialing Mode The factory setting Tone is displayed
158. ws 3 1 Install the HP OfficeJet Series 300 Printer Software for Microsoft Windows 3 1 provided with the HP OfficeJet Series 300 machine See the documentation that came with the printer software for installation instructions Using Microsoft Windows 95 Ensure that the user has installed the HP OfficeJet Series 300 Printer Software for Microsoft Windows 95 provided with the HP OfficeJet Series 300 machine See the documentation that came with the printer software for installation instructions Using DOS software applications For each DOS software application used the user must install a specific printer driver The user s DOS software application supplies printer drivers for many printer models A printer driver that supports printer features may already be in the software application A DOS driver disk can also be ordered separately from Hewlett Packard Driver Distribution Center See the section labeled Ordering Information in chapter lof this guide for details on how to order this disk Additional information is provided in this section see Setting Up for Printing Hardware and Software Requirements The following are the minimum computer system requirements e Parallel port must support bidirectional communication 4 Megabytes MB of Random Access Memory RAM 8 MB RAM recommended e 5 MB hard disk space e Windows 3 1 operating system Note To have the customer add the HP OfficeJet Series 300 Manager to the Windows StartUp

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