HP mt40 Troubleshooting
Contents
1. Open a ticket HP Velocity FAQ and Troubleshooting Guide 20 HP Velocity troubleshooting Non VDI connectivity issue Non VDI connectivity issue Non VDI connectivity issue ra visable HPS Velocity Try gt N connecting Unable to connect Connectivity restored j J Try again with HP Velocity Connection 4 N ied y successful J Reboot thin N F NS or ed lient Tr Try N e a cl ry gt YON If it fails again disable HP a Protected flow created _ another No Protected flow Velocity to restore N K PR connectivity again Jae seo ane ee lt __ accelereate A J Open a ticket JS ba N protocol y y N l wo r Still unable Reboot the A Add to connect thin client Try source IP address A connecting A lt to blacklist or add port N again 4 lo transparent filter Itis not an HP Try connecting Velocity issue again Enable HP Velocity Unable to Connection Connection Unable to connect successful successful connect Check the original traffic path Y for a security server or firewall Disable HP Velocity on Call HP support the HP thin client to restore Solved or open a connectivity ticket Open a ticket Check the original traffic path for a security server or firewall Disable HP Velocity on the HP thin client to restore connectivity Op2. Velocity session HP Velocity is working and improving the network quality AA Look for other causes such as insufficient CPU or memory The quality issues could be due to low bandwidth on the link or high latency Check for available bandwidth If there is sufficient bandwidth try enabling Burst Loss Protection BLP HP Velocity FAQ and Troubleshooting Guide 23 HP Velocity troubleshooting Quality of Experience latency issue Quality of Experience latency issue Ve an N Lies HP bN i HP Velocity supports No RDP RGS N Yes Velocit N No To S y protected 5 gt Protected Flows not only RDP RGS and a ICA protocol gt lt 4 flows being Established decision tree i 2 Oe created ICA protocols Yes f gt 4 ae Joes the Enable LiveTCP and verify the Follow the Quality of server sender i fed the endpoint f port number Experience decision tree p have high nava ie Teni Install HP Velocity Server Side latency version 2 0 protocol in ra a x N Js the Is LiveTCP N Management N R Configure a lower No i ii Yes nee Yes Follow the Quality of riae iad lt _ lt configured with the Yes p Application show Experience decision tree correct latency a protected threshold LiveTCP flow r f Does The amount of latency present is below the config
3. Wired Wireless DNS IPSec VPN HP Velocity HP Velocity Mode Active Monitor Off Show HP Velocity Status On SysTray Icon v Enabling HP Velocity To enable HP Velocity on Windows 1 Click the HP Velocity system tray icon 2 Select Protect on the HP Velocity Mode slider 3 Click Close HP Velocity FAQ and Troubleshooting Guide 26 HP Velocity troubleshooting Troubleshooting procedures Displaying loss without Velocity To display loss without Velocity method 1 1 On the HP Velocity server system right click the system tray icon 2 Select Management 3 Click Network Statistics The Loss Without Velocity row on the Network Statistics tab indicates the packet loss in the network seen by applications See the Statistics section of the HP Velocity Server Side Deployment Guide To display loss without Velocity method 2 1 On the HP Velocity server system right click the system tray icon 2 Select Management 3 Click Network Monitor The red bars on the Network Monitor graph indicate the packet loss without Velocity seen by applications See the Network Monitor section of the HP Velocity Server Side Deployment Guide Displaying loss with Velocity To display loss with Velocity method 1 1 On the HP Velocity server system right click the system tray icon 2 Select Management 3 Click Network Statistics The Loss With Velocity row indicates the corrected packet loss seen by
4. and provides latency mitigation for RDP RGS and ICA protocols HP Velocity optimizes the throughput of applications like HP Velocity FAQ and Troubleshooting Guide 9 HP Velocity FAQ General multimedia streaming and remote desktop by modifying TCP flow control mechanisms to perform better in high latency environments What is the LiveWiFi Optimizer HP Velocity accelerates application flows by leveraging WiFi multimedia standards to minimize latency and prioritize HP Velocity traffic What is the Target Loss Rate TLR The Target Loss Rate TLR is the amount of loss that a thin client application can tolerate while still delivering an acceptable QoE HP Velocity adjusts its operation to ensure that each application is protected from experiencing too much packet loss The default and recommended TLR for thin client applications is 0 04 What is Burst Loss Protection BLP Burst loss also known as sequential loss normally prevents HP Velocity from reconstructing the source packet at the remote endpoint To mitigate sequential loss HP Velocity offers the Burst Loss Protection BLP feature The net effect of BLP is added resiliency against burst loss Its success depends on the number of source packets that are HP Velocity encoded and the sequential loss duration How does HP Velocity provide congestion avoidance HP Velocity provides congestion avoidance by analyzing network links When it detects a link with bandwidth
5. constraints it automatically adjusts protection to accommodate those constraints How does HP Velocity provide congestion control Congestion control is provided by the LiveTCP Optimizer which improves on native TCP by automatically accelerating the speed at which thin client protocols RDP RGS and ICA transmit data HP Velocity FAQ and Troubleshooting Guide 10 HP Velocity FAQ Installation and deployment Installation and deployment This section provides answers to the following FAQs Which platforms and operating systems are supported by the HP Velocity server component What are the system requirements for the HP Velocity server component Where should HP Velocity be installed Which HP Velocity server installation package should be used Why does the Another version of this product is already installed message appear Why does the Do you want to allow the following program from an unknown publisher to make changes to your system message appear Why does a message about a driver that has not passed Windows Logo Compatibility testing appear What configurations must be applied to HP Velocity Which platforms and operating systems are supported by the HP Velocity server component HP Velocity installs as a network driver on the following platforms Virtual desktops Microsoft terminal services servers Microsoft Hyper V servers The HP Velocity server side component is supported on Windows operati
6. level overview of HP Velocity technology components and features e HP Velocity User Guide This document describes how to start monitor and display information about HP Velocity e HP Velocity Server Side Deployment Guide This document describes deployment scenarios and installation methods for HP Velocity procedures for creating a custom HP Velocity configuration and procedures for using the Management Application e HP Velocity FAQ and Troubleshooting Guide This document provides FAQ and troubleshooting information for HP Velocity HP Velocity FAQ and Troubleshooting Guide 6 HP Velocity FAQ This chapter covers the following FAQ categories e General e Installation and deployment e Management e Protected flows General This section provides answers to the following FAQs e How does HP Velocity improve the user Quality of Experience QoE e Does HP Velocity introduce latency e What is HP Velocity s impact on available bandwidth e What is an HP Velocity protected flow e What is an HP Velocity monitored flow e What is the maximum number of supported HP Velocity flows e What is the purpose of policy filters e What is the LiveQ Packet Loss Protection Optimizer e What is the LiveTCP Flow Control Optimizer e What is LiveTCP Latency Mitigation e What is the LiveWiFi Optimizer e What is the Target Loss Rate TLR e What is Burst Loss Protection BLP e How does HP Velocity provide congest
7. see the Deployment Configurations chapter of the HP Velocity Server Side Deployment Guide HP Velocity FAQ and Troubleshooting Guide HP Velocity troubleshooting This section provides decision trees for troubleshooting the following issues e VDI connectivity issue e Non VDI connectivity issue e HP Velocity protected flows not established e Quality of Experience packet loss issue e Quality of Experience latency issue e Troubleshooting procedures VDI connectivity issue C VDI connectivity issue lt a Unable to connect Disable HP Velocity Try to connect again Connectivity restored Still unable Reboot Enable to connect HP thin client Unable to HP Velocity Connection Try to connect connect Try connecting to a successful virtual dekstop on a different server again It is not an HP Velocity issue Enable HP Velocity Connectivity restored Check the original traffic path for a security server or firewall Disable HP Velocity on the HP thin client to restore connectivity Call HP support or open a ticket Connection successful Re enable HP Unable to Velocity Try to connect connect again Reboot HP thin client Try to connect WV Check the original traffic path for a security server or firewall Solved Disable HP Velocity on the HP thin client to restore connectivity
8. 22 HP Velocity troubleshooting Quality of Experience packet loss issue Quality of Experience packet loss issue Quaity of Experience issue Is the protected flow to the expected destination Yes Yes they are protected Are HP i Velocity protected flows being created Verify the topology to determine which device is at the far end of the HP Velocity protected flow Follow the HP Velocity gt protected flows not established decision tree Yes but they are in monitored mode HP Velocity helps when there is network loss loss Is the N Check the HP thin client Is there Ye HP Velocity N es and server system network loss protected flow to the Yes resources CPU RAM etc expected The quality issue could destination IP be due to low bandwidth address on the link or high latency e Verify that HP Velocity is in Protect mode on both client and server Are you exceeding the accelerated stream limit on the client or server corrected loss show improvement Verify that the connection is between an HP Velocity client and server Server to server sessions will only be monitored The application may No y Is corrected require an even higher loss close to the N network quality chosen TLR or 0 Verify the topology to determine which device is at the far end of the HP
9. All ERE EEE SED A ER EE A IE E EE EEN E AA seaten anatase atoh Sat 7 How does HP Velocity improve the user Quality of Experience QOE 0 e cece eee 7 Does HP Velocity introduce latency 200 c cece eee 8 What is HP Velocity s impact on available bandwidth 00 cc eee eee eee eee eee 8 What is an HP Velocity protected floW 0 2 0 e eee eee 8 What is an HP Velocity monitored flow 2 ccc cee eee 9 What is the maximum number of supported HP Velocity flowS 000 cece eee eee eee 9 What is the purpose of policy filters 0 0 c eee eee eee 9 What is the LiveQ Packet Loss Protection Optimizer 2 2 cece eee 9 What is the LiveTCP Flow Control Optimizer 2 0 6 0 c eee eee 9 What is LiveTCP Latency Mitigation 2 0 cece eee 9 What is the LiveWiFi Optimizer 0 0 cc eee eee 10 What is the Target Loss Rate TLR 2 2 cece cece ee eee 10 What is Burst Loss Protection BLP 0 0 00 c cece eee eee eee 10 How does HP Velocity provide congestion avoidance 00e eee e ee eee eee eee 10 How does HP Velocity provide congestion control 2 0 e eee eee eee eee 10 Installation and deployment res tiimi aaa a ii eee eee 11 Which platforms and operating systems are supported by the HP Velocity server component 11 What are the system requirements for the HP Velocity server component 00 12 Where should HP Velocity be installed 2 ccc eee 12 Which HP Velocity server ins
10. Ap HP Velocity FAQ and Troubleshooting Copyright 2013 LiveQoS Incorporated All Rights Reserved Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation Confidential computer software Valid license from HP required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Fourth Edition May 2013 First Edition June 2012 Document Part Number 689305 004 Contents Content cies icles aema a a antral T A are lala ila wligae a abe yal dh cetacean wee E art 3 About this document 5 PURDOSC S230 tected etre cack Bren heeled at EEA SAREE E le he Sega Ma Sel at eee E a A iaa EARE AE A NE 5 INTENASA AUGION CSS ieas actin sia aie aah a ase aid Sten is a aie Wana a R wal aceon a ES 5 Document styles and conventions 00 cece eee eee 5 FOP more information issena acai a wren aie a wu eee ates Sea E S KUN OT AACS 6 HP Velocity FAQ 7 ELTRA
11. adcom teaming interfaces cere was ewew henda arenie eds Cea ee ede Koda Coe waded eer E 18 No protected flows are established for connections to a VMware desktop with HP Velocity installed 19 HP Velocity troubleshooting 20 VDI connectivity issue s outs Sees bee eee ele nS die bd Shee tices Seg 20 Non VDI connectivity issue s iss srnu eee 21 HP Velocity protected flows not established 0 600 c eee eee 22 Quality of Experience packet loss iSSUC 2 eee nee eee eee 23 Quality of Experience latency issue 2 eee eee eens 24 Troubleshooting procedures 2 cece eee 25 Disabling HP Velocity sson c 02c0 5 eee eee ta ee eee e Ge Pate eee ede eee ee te 25 Enabling HP Velocity e eea oars tec Se ett aia dee a a a a ahs aes a ane dinenite Sexe ges 26 Displaying loss without Velocity 006 cee eee 27 Displaying loss With VelOCityi 2 srana Sec pere avon eck tenets ate Seedy Page teeta A NE etapa 27 Displaying Target Loss Rat 2 cece eee eee 28 Displaying latency mitigation configuration 0 0 e eee 28 Displaying flow information sise secs ee nae eee ee eee Pee ee Pi ee OES 28 Adding an IP address to the policy filter blacklist 0 0 cece eee 29 Adding a port to the transparent policy filter 2 0 cee 30 Validating HP Velocity deployment 00 e eee eee eee eee eee 30 Checking the traffic path for a security server or firewall 000 e eee eee eee eee eee 31 Generating the HP Velocity Configura
12. applications See the Statistics section of the HP Velocity Server Side Deployment Guide To display loss with Velocity method 2 1 On the HP Velocity server system right click the system tray icon 2 Select Management 3 Click Network Monitor The green bars on the Network Monitor graph indicate the packet loss with Velocity seen by applications See the Network Monitor section of the HP Velocity Server Side Deployment Guide HP Velocity FAQ and Troubleshooting Guide 27 HP Velocity troubleshooting Troubleshooting procedures Displaying Target Loss Rate To display the currently configured Target Loss Rate TLR 1 On the HP Velocity server system right click the system tray icon 2 Select Management 3 Click Configuration 4 Select LiveQ in the navigation tree The configured TLR value appears in the LiveQ Target Loss Rate Filters dialog See the LiveQ Policy Filters section of the HP Velocity Server Side Deployment Guide Displaying latency mitigation configuration To display the currently configured latency mitigation parameters 1 On the HP Velocity server system right click the system tray icon 2 Select Management 3 Click Configuration 4 Select LiveTCP in the navigation tree The configured latency mitigation parameters latency threshold and congestion control for configured protocols appear See the Configuring LiveTCP latency mitigation section of the HP Velocity Ser
13. bled traffic Consult your device manuals to configure these settings Traffic between HP Velocity servers is only monitored HP Velocity protects only the flows between HP thin clients and HP Velocity enabled servers virtual desktops or terminal services For server to server connections HP Velocity displays the green icon but will only be monitoring the flows An RDP connection is not established to Microsoft Hyper V when HP Velocity is enabled Protect or Monitor mode If HP Velocity is installed directly on Microsoft Hyper V and there is a Local Area Connection Virtual Network entry Figure 1 ensure that the LiveQoS NDIS 6 Filter Driver is disabled for the physical network adapter Figure 2 Figure 1 Microsoft Hyper V network connections aii iGO ET Network and Internet Network Connections Search Hetoni Connection a H Organize Disable this network device Diagnose this connection Rename this connection gt gt gz Name Status Device Name Local Area Connection Enabled Realtek RTL8168D 8111D Family PCI E Gigabit Ethernet NIC NDIS 6 20 B Local Area Connection 3 Network 6 Local Area Connection Virtual Network Local Area Connection 4 Network 3 Realtek RTL8168D 8111D Family PCI E Gigabit Ethernet NIC NDIS 6 20 2 afl Wireless Network Connection Disabled 802 11n Wireless LAN Card HP Velocity FAQ and Troubleshooting Guide 17 HP Velocity FAQ Protected f
14. d Save the report HPVelocityConfig txt to the local system The default location is the temporary folder for example C Users lt username gt AppData Local Temp The HP Velocity Configuration Report contains the following information Driver Configuration Current configuration and internal driver settings of HP Velocity Local System Metrics Statistics on host system performance OS Information Operating system type configuration and performance information for the system on which HP Velocity is installed Registry keys Registry key values configured by the Group Policy Engine Statistics Snapshot of the current statistics Flow Information Current list of protected and monitored flows For more information see the General Settings section of the HP Velocity Server Side Deployment Guide HP Velocity FAQ and Troubleshooting Guide 31
15. en a ticket HP Velocity FAQ and Troubleshooting Guide 21 HP Velocity troubleshooting HP Velocity protected flows not established HP Velocity protected flows not established Try reinstalling HP Velocity Replace the HP thin client if possible if possible Check the traffic paths for a security server or firewall that could be blocking traffic Disable HP Velocity on the clients Open a ticket Reboot the server side _ Yes lt lt Set both endpoints to Protect mode ZN f Try K another client Does it create lt protected ee zs Can you N form protected flows to another N HP Velocity Server C ha eee a protected flows eee a established As ita lt supported _ HP Velocity protocol A TA N o r Velocity set a Protect on both EE CNE a 4 Are a lt __ protocols being 4 ____ wy ae gt Call HP support or open a ticket valid HP Velocity deployment HP Velocity will only form protected flows for supported protocols S Is a the issue No with a VDI protocol Check the traffic paths for a security server or firewall Open a ticket No to the topolog Make the necessary changes y or configuration See the HP Velocity Server Side Deployment Guide HP Velocity FAQ and Troubleshooting Guide
16. ery constrained environments e Medium Configures HP Velocity to cap the estimated protection overhead at or below 40 This mode is best suited to moderately constrained environments e High Configures HP Velocity to maximize performance in environments where bandwidth is not constrained and the network loss is known to be high This mode is best suited to high loss networks NOTE Protection overhead bandwidth refers to the amount of additional bandwidth required for each encoding mode HP Velocity uses to protect against packet loss For more information see the Packet loss protection section of the HP Velocity Technology Overview document What is an HP Velocity protected flow A protected flow is formed between two HP Velocity endpoints in Protect mode In this mode HP Velocity continuously monitors end to end network conditions to activate and adjust HP Velocity optimizers such as zero latency loss protection WiFi acceleration TCP flow control and latency mitigation HP Velocity FAQ and Troubleshooting Guide 8 HP Velocity FAQ General What is an HP Velocity monitored flow A monitored flow is formed between two HP Velocity endpoints in Monitor mode In this mode HP Velocity continuously monitors end to end network conditions but does not activate or adjust HP Velocity optimizers such as zero latency loss protection WiFi acceleration TCP flow control and latency mitigation What is the maximum number of s
17. ion avoidance e How does HP Velocity provide congestion control How does HP Velocity improve the user Quality of Experience QoE HP Velocity integrates with existing systems and addresses the underlying problems found in today s networks packet loss transmission latency and jitter HP Velocity continuously monitors end to end network conditions to select the most appropriate data delivery mechanism Packet loss is automatically reduced and transmission latency is minimized thereby improving an application s QoE and throughput HP Velocity FAQ and Troubleshooting Guide 7 HP Velocity FAQ General HP Velocity boosts application QoE in a high latency environment By actively adapting TCP HP Velocity automatically calibrates congestion control parameters for each TCP flow based on the conditions present in the network Does HP Velocity introduce latency No HP Velocity provides zero latency loss protection What is HP Velocity s impact on available bandwidth The bandwidth control mode defines how network flows are protected from network loss Higher protection modes protect against a greater network loss but also require more bandwidth HP Velocity provides the following bandwidth control modes e Dynamic Configures HP Velocity to dynamically maximize acceleration while optimizing bandwidth usage e Low Configures HP Velocity to cap the estimated protection overhead at or below 27 This mode is best suited to v
18. ity WY HP Lab Enabled Broadcom BCM5709C NetXtreme II GigE NDIS VBD Client 56 Local Area Connection Unidentified network HP Lab Virtual Network No network access ff Local Area Connection 3 Network cable unplugged Broadcom BCM5709C NetXtreme IT GigE NDIS VBD Client 55 Local Area Connection 4 Network cable unplugged Broadcom BCM5709C NetXtreme II GigE NDIS VBD Client 57 Shared Storage Unidentified network Broadcom BCM5709C NetXtreme II GigE NDIS VBD Client 11 No Internet access BASP Virtual Adapter HP Velocity FAQ and Troubleshooting Guide 18 HP Velocity FAQ Protected flows Figure 4 Disabled LiveQoS NDIS 6 Filter Driver xi Networking Sharina Connect using EP BASP Virtual Adapter This connection uses the following items ient for M E veQo M B Q0S Pack M d8 Fie and Printer Sharing for Microsoft Networks M Broadcom Advanced Server Program Driver C 4 Microsoft Virtual Network Switch Protocol M 4 Intemet Protocol Version 6 TCP IPv6 Descripti tion LiveQoS NDIS 6 Filter Driver OK Cancel No protected flows are established for connections to a VMware desktop with HP Velocity installed Virtualization architectures that require HP thin clients to access virtual desktops via a proxy service provided by a connection broker such as VMware View Manager must have HP Velocity installed on the connection broker For more information
19. low as a percentage that HP Velocity will attempt to achieve Encoding The encoding level applied to the protected flow Adding an IP address to the policy filter blacklist To add an IP address to the policy filter blacklist 1 On the HP Velocity server system right click the HP Velocity system tray icon 2 Select Management 3 Click Configuration 4 Select Policy Filters in the navigation tree 5 In the Blacklist field of the IP Address pane enter the IP address and netmask using the format xxx xxx xxx xxx xx and separating each entry with a space 6 Click Apply For more information see the Policy Filters Port amp IP section of the HP Velocity Server Side Deployment Guide HP Velocity FAQ and Troubleshooting Guide 29 HP Velocity troubleshooting Troubleshooting procedures Adding a port to the transparent policy filter To add a port to the transparent filter 1 On the HP Velocity server system right click the system tray icon 2 Select Management 3 Click Configuration 4 Select Policy Filters in the navigation tree 5 In the Port pane enter a port number in the Transparent TCP Ports or Transparent UDP Ports field as appropriate Separate each entry with a space 6 Click Apply For more information see the Policy Filters Port amp IP section of the HP Velocity Server Side Deployment Guide Validating HP Velocity deployment Valid HP Velocity deployments are desc
20. lows Figure 2 Disabled LiveQoS NDIS 6 Filter Driver Networking Sharing Connect using a Realtek PCle GBE Family Controller M 0 Client for Microsoft Networks a vmware Bridge Protocol 3 Virtual PC Network Filter Driver IZ QoS Packet Scheduler 8 File and Printer Sharing for Microsoft Networks 4 Intemet Protocol Version 4 TCP IPv4 X w This connection uses the following items m KRR RKR Install Uninstall Properties Description LiveQoS NDIS 6 Filter Driver 0K Cancel A network connection is not established to an HP Velocity server that uses a Broadcom teaming interface If HP Velocity is installed on Windows servers using the Broadcom Advanced Control Suite NIC Teaming feature ensure that the LiveQoS NDIS 6 Filter Driver is disabled for the connection s physical network adapter Figure 3 and Figure 4 For more information see the Installations chapter of the HP Velocity Server Side Deployment Guide Figure 3 Network connections 2 51 x BU Je B gt contrtPanel Network and internet Network Connections Fie Edt View Tools Advanced Help E Search network Connections Organize Disable this network device Diagnose this connection Rename this connection View status of this connection Change settings of this connection g Fil Name status Device Name Connectiv
21. n provides answers to the following FAQs What do the colors of the HP Velocity system tray icon represent How is HP Velocity managed Why is Save Log History grayed out on the Network Statistics tab On the Flow Information tab why are some protocol names listed and others not What do the red and green bars on the Network Monitor graph represent How are Group Policy settings applied What are the account privileges for HP Velocity What do the colors of the HP Velocity system tray icon represent Icon on Icon on Windows Linux Color Mode Description Green Protect HP Velocity is protecting one or more flows HP Velocity is protecting but flows have 4 pius Proget not been established HP Velocity is profiling present and l Orange Monitor trending network conditions HP Velocity does not protect flows Q k Gray off HP Velocity is disabled How is HP Velocity managed HP Velocity is managed using the following e HP Velocity Group Policy Objects e HP Velocity Management Application For more information see the HP Velocity Server Side Deployment Guide HP Velocity FAQ and Troubleshooting Guide HP Velocity FAQ Management Why is Save Log History grayed out on the Network Statistics tab While logging is disabled Save Log History is grayed out Enable logging by selecting a logging interval On the Flow Information tab why are some protocol names listed and others not The Protocol c
22. ng systems HP Velocity FAQ and Troubleshooting Guide 11 HP Velocity FAQ Installation and deployment What are the system requirements for the HP Velocity server component Requirement Server OS Virtual desktop OS CPU Any Any Memory 30 MB 3 MB Disk space 10 MB 10 MB OS Windows Server 2003 Windows 8 Windows Server 2008 Windows 7 Windows Vista Windows XP SP3 and later OS variants 32 bit and 64 bit Clients HP thin clients NOTE Memory requirements are proportional to the number of simultaneously protected flows supported by HP Velocity Where should HP Velocity be installed HP Velocity is pre installed on select HP thin client images HP Velocity server side deployments vary based on the virtualization architecture Dee the Deployment Configurations chapter of the HP Velocity Server Side Deployment Guide Which HP Velocity server installation package should be used Supported operating systems Server Windows Server 2003 Windows Server 2008 e Virtual desktop Windows 8 Windows 7 Windows Vista Windows XP 32 bit installer lt HPVelocity SERVER 32 2 0 0 R msi gt 64 bit installer lt HPVelocity SERVER 64 2 0 0 R msi gt HP Velocity FAQ and Troubleshooting Guide HP Velocity FAQ Installation and deployment Note The HP Velocity package filename is HPVelocity SERVER 32 REL R msi or Z HPVelocity SERVER_64_REL _R msi where REL is the software release
23. number and R is the revision number of the package that matches the release number Why does the Another version of this product is already installed message appear An earlier version of HP Velocity is installed It must be uninstalled before the new installation can proceed Recent HP Remote Graphics Software RGS versions include HP Velocity If RGS is installed uninstall RGS before installing HP Velocity Reinstall HP Velocity and then reinstall RGS Why does the Do you want to allow the following program from an unknown publisher to make changes to your system message appear During installation this message might appear on Windows 7 and Windows Vista systems If this message appears select the option to allow the changes to take place This is expected and is required for HP Velocity installation Why does a message about a driver that has not passed Windows Logo Compatibility testing appear During installation this message might appear on Windows XP systems If this message appears allow the installation to proceed This is expected and is required for HP Velocity installation What configurations must be applied to HP Velocity HP Velocity is plug and play It installs with a default configuration suitable for most deployments For more information see the HP Velocity Server Side Deployment Guide HP Velocity FAQ and Troubleshooting Guide 13 HP Velocity FAQ Management Management This sectio
24. olumn displays only the protocol names of well known default port numbers such as RGS port 42996 ICA port 1494 PCoIP port 4172 and RDP port 3389 What do the red and green bars on the Network Monitor graph represent Red bars represent the packet loss without Velocity in the network Green bars represent the corrected packet loss with Velocity seen by applications How are Group Policy settings applied The Group Policy Object GPO can be used to centrally manage and propagate new HP Velocity settings over an entire Windows Active Directory AD domain The GPO manages both the HP Velocity thin client and server side settings To configure the GPO with HP Velocity options the HP Velocity Administrative Template must be applied to the GPO The HP Velocity Administrative Template hp velocity _configuration_REL R adm adds a set of options to the GPO and specifies the registry keys that will be set for each option The Administrative Template is included with the HP Velocity server side component package available on the HP support web site NOTE Policy Engine configuration changes will be applied immediately to HP Velocity endpoints on which the HP Velocity Management Application is running If the Management Application is not running the Policy Engine changes will be applied to that endpoint after a system reboot HP Velocity FAQ and Troubleshooting Guide 15 HP Velocity FAQ Protected flows What are the acc
25. ount privileges for HP Velocity The following tables describe the available HP Velocity server side access based on Windows user account privileges Administrator Information Read Write Export Flow Information X Network Monitoring graphs X Network Statistics X X X Configuration values X X X Policy Filters configuration values X X X Non administrator Information Read Write Export Flow Information X Network Monitoring graphs X Network Statistics X X Configuration values X X Policy Filters configuration values X X Protected flows This section provides information for the following scenarios e All HP Velocity data flows are blocked e Traffic between HP Velocity servers is only monitored e An RDP connection is not established to Microsoft Hyper V when HP Velocity is enabled Protect or Monitor mode e No protected flows are established for connections to a VMware desktop with HP Velocity installed HP Velocity FAQ and Troubleshooting Guide 16 HP Velocity FAQ Protected flows All HP Velocity data flows are blocked In IP headers HP Velocity uses the Internet Protocol IP ID value 0x420B and the IP option 0x880477FB In TCP headers HP Velocity uses the TCP option 0x01000000 amp 0x00000000 Intrusion Detection Systems IDS and firewall systems may require configuration to support HP Velocity enabled traffic Failure to do so may result in these devices blocking HP Velocity ena
26. ribed in the Deployment Configurations chapter of the HP Velocity Server Side Deployment Guide To validate the version of HP Velocity 1 On the HP Velocity server system right click the HP Velocity system tray icon 2 Select About Figure 6 shows the HP Velocity version 1 4 1 edition Server and release number 6005 Figure 6 About HP Velocity dialog About HP Velocity Sa Version 1 4 1r6005 Server Copyright 2012 LiveQoS Inc HP Velocity FAQ and Troubleshooting Guide 30 HP Velocity troubleshooting Troubleshooting procedures Checking the traffic path for a security server or firewall In IP headers HP Velocity uses the IP ID 0x420B and the IP option 0x880477FB In TCP headers HP Velocity uses the TCP option 0x01000000 amp 0x00000000 Intrusion Detection Systems IDS and firewall systems might require configuration to support HP Velocity enabled traffic Failure to do so might result in these devices blocking HP Velocity enabled traffic Consult your device manuals to configure these settings Generating the HP Velocity Configuration Report To generate the HP Velocity Configuration Report On the HP Velocity server system right click the HP Velocity system tray icon Select Management Click Configuration Select General in the navigation tree Select Export Current Configuration To File The report is automatically displayed in the default text editor such as Windows Notepa
27. tallation package should be used 2 22000 cece eee eens 12 Why does the Another version of this product is already installed message appear 13 changes to your system message aPPpEar eee eee 13 Why does a message about a driver that has not passed Windows Logo Compatibility testing appeal sipe cece eet ebe eee ee i aaae anni eee then Shee wa vate ete ewes 13 What configurations must be applied to HP Velocity 00 cece eee eee eee eee 13 Management ss nise spat upede aiu eee eae ee he ota PETUA eee eee eee be eae ae ee 14 What do the colors of the HP Velocity system tray icon represent 00eee eee eens 14 How is HP Velocity managed 2 cece eee eee eee 14 Why is Save Log History grayed out on the Network Statistics tab 000 eee eaee 15 On the Flow Information tab why are some protocol names listed and others not 15 What do the red and green bars on the Network Monitor graph represent 205 15 ProteCtediflowS is iz asis aye i a a a ved We a a a doe syle at We waar E aa 16 All HP Velocity data flows are blocked 0 eee eee eee eee 17 Traffic between HP Velocity servers is only monitored 002 eee eee ee eee eee 17 An RDP connection is not established to Microsoft Hyper V when HP Velocity is enabled Protect or Monitor MOd 07 ise o ea et noel eden Se ENE E TA DN anes ge aa 17 A network connection is not established to an HP Velocity server that uses a Bro
28. tion Report 0 ccc eee eee eee eee 31 About this document Purpose This document provides FAQ and troubleshooting information for HP Velocity Intended audience This document is intended for HP support staff and customer IT personnel Document styles and conventions In this document the following styles are used Style Description Start gt Edit gt Any elements on screen such as menus or buttons use this Cut format Select directory A screen or dialog box name uses this format screen myfile txt Filenames directory names and command line text use this Sample Product Example book format Links to locations inside the document use this format References to external published documents books and articles use this format In this document the following conventions are used Convention Description lt sample name gt option1 option 2 Replace the whole text including angle brackets with the expected value For example replace lt exec_filename gt with example exe when entering this command When entering the command choose one of options presented HP Velocity FAQ and Troubleshooting Guide About this document For more information For more information This document is part of a set of documents about HP Velocity The following documents are part of the HP Velocity documentation set e HP Velocity Technology Overview This document provides a high
29. upported HP Velocity flows HP Velocity supports simultaneously protected flows as follows e An HP thin client supports 16 to 1024 simultaneously protected flows e HP Velocity installed on a virtual desktop supports 16 to 1024 simultaneously protected flows with one or more HP thin clients e HP Velocity installed on a terminal services server supports 256 to 1024 simultaneously protected flows with one or more HP thin clients HP Velocity defaults to the minimum number of supported simultaneous sessions If the default setting is changed reboot the system for the change to take effect What is the purpose of policy filters The policy filters define which data flows to protect and the level of protection to apply based on the configured IP addresses and ports For more information see the Policy Filters section of the HP Velocity Server Side Deployment Guide What is the LiveQ Packet Loss Protection Optimizer HP Velocity provides zero latency loss protection from end to end packet loss HP Velocity protects application flows from packet loss by automatically adapting the amount of added redundancy What is the LiveTCP Flow Control Optimizer HP Velocity improves the throughput of applications like multimedia streaming and remote desktop access by modifying TCP flow control mechanisms to perform better in WiFi environments What is LiveTCP Latency Mitigation HP Velocity optimizes TCP throughput over all networks
30. ured latency threshold Follow the Quality of Experience decision tree No LiveTCP show lt an Inspecting flow for LiveTCP HP Velocity version 1 6 is not installed on the client HP Velocity FAQ and Troubleshooting Guide 24 HP Velocity troubleshooting Troubleshooting procedures Troubleshooting procedures This section provides the following troubleshooting procedures Disabling HP Velocity Enabling HP Velocity Displaying loss without Velocity Displaying loss with Velocity Displaying Target Loss Rate Displaying latency mitigation configuration Displaying flow information Adding an IP address to the policy filter blacklist Adding a port to the transparent policy filter Validating HP Velocity deployment Checking the traffic path for a security server or firewall Generating the HP Velocity Configuration Report Disabling HP Velocity To disable HP Velocity on Windows 1 2 3 Click the HP Velocity system tray icon Select Off on the HP Velocity Mode slider Click Close To disable HP Velocity on Linux O oa BF Ww N gt Log in as an administrator Select Control Panel Select Setup gt Network Click the HP Velocity tab Set the HP Velocity Mode to Off Click OK HP Velocity FAQ and Troubleshooting Guide 25 HP Velocity troubleshooting Troubleshooting procedures Figure 5 Disabling HP Velocity on Linux GUI Network Manager Network Settings
31. ver Side Deployment Guide Displaying flow information To display flow information 1 On the HP Velocity server system right click the system tray icon 2 Select Management 3 Click Flow Information The Flow Information tab displays detailed information about each unique HP Velocity protected flow Statistic name Description Remote IP The remote IP address for the protected flow Remote Port The remote TCP or UDP port number for the protected flow If the port number is a well known protocol the protocol name also appears HP Velocity FAQ and Troubleshooting Guide 28 HP Velocity troubleshooting Troubleshooting procedures Statistic name Description Local IP The local IP address for the protected flow Local Port The local TCP or UDP port number for the protected flow If the port number is a well known protocol the protocol name also appears Protocol The protocol such as TCP or UDP used by the protected flow LiveTCP Indicates whether LiveTCP is protecting the flow The modes are e Protecting LiveTCP is providing latency mitigation to the flow e Inspecting LiveTCP is in a monitoring state as network conditions have not been satisfied to provide protection for the flow e Off LiveTCP is not active N A LiveTCP is not applicable for the flow LiveQ Indicates whether HP Velocity is protecting the flow or monitoring the flow for packet loss TLR The TLR applied to the protected f
Download Pdf Manuals
Related Search