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HP M127fn User's Manual

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1. esee 103 The product is using incorrect link and duplex settings for the network 104 New software programs might be causing compatibility problems esessssss 104 The computer or workstation might be set up incorrectly eee 104 The product is disabled or other network settings are incorrect cesses 104 Solve wireless network problems ccsccssccssecssessecssesssessscssecssessecssecssesssesseeseesseseceseceseesceeeesesseaeeessessnessess 105 Wireless connectivity checklist eesees esee annaia a nnne i nnn nnne nnne nnn nnne nns 105 The product does not print after the wireless configuration completes 106 The product does not print and the computer has a third party firewall installed 106 The wireless connection does not work after moving the wireless router or product 106 Cannot connect more computers to the wireless product eese 106 The wireless product loses communication when connected to a VPN eesesss 106 The network does not appear in the wireless networks list eeeesessesssssss 106 The wireless network is not functioning ccsscecsscecseecsssceeseecsssceeseecessceeseecesscecseecsseeecseeesses 107 Perform a wire
2. 86 Chapter8 Solve problems ENWW Clear jams in the output bin A Jam in output bin message displays on the product control panel 1 Lift the scanner assembly 2 Open the top cover 3 Remove any jammed paper from the output bin area Use both hands to remove jammed paper to avoid tearing the Paper ENWW Clear jams in the output bin 87 4 Remove the toner cartridge 5 Remove any jammed paper from the toner cartridge area 6 Reinsert the toner cartridge 88 Chapter8 Solve problems ENWW 7 Close the top cover 8 Lower the scanner assembly ENWW Clear jams in the outputbin 89 Clear jams in the document feeder A Jam in the document feeder message displays on the product control panel T Remove any loose paper from the input tray of the document feeder 2 Remove any jammed paper visible in the input tray area Use both hands to remove jammed paper to avoid tearing the paper 3 Lift the document feeder input tray 4 Lift the jam access cover in the document feeder 90 Chapter 8 Solve problems ENWW 5 Remove any jammed paper 6 Close the jam access cover 7 Close the document feeder input tray ENWW Clear jams in the document feeder 91 Improve print quality e Printfrom a different software program e Set the paper type setting for the print job e Check the toner cartridge status e Printacleaning page e Inspectthe toner
3. Color graphical touchscreen NINI ND SS NON S PR iis ENWW 2 digit LED M125a M125r M125ra M126a v M125nw M125rnw M126nw M127fn M128fn M127fp M128fp M127fw M128fw Print Prints 20 pages per minute ppm on A4 size paper and 21 ppmon Letter size paper v v Copy Flatbed scanner supports paper up to A4 or Letter size x S S Document feeder Copy resolution is 300 dots per inch dpi Scan Fax ENWW Scan resolution up to 1200 dpi S S Scans in color V 34 with two RJ 11 fax ports NX S SOS SIS SNISIS SS Telephone handset S SINN SIS Product comparison 3 Product views Product front view 1 Output bin 2 Scanner 3 Power on off button 4 Control panel tilts up for easier viewing and type varies by model 5 Input tray 6 Document feeder 7 Short paper extender tool 4 Chapter 1 Product introduction ENWW Product back view OY 1 Slot for cable type security lock 2 Hi Speed USB 2 0 3 Ethernet port 4 Power connection 5 Fax line in port for attaching the fax phone line to the product 6 Telephone line out port for attaching an extension phone answering machine or other device ENWW Product views 5 Control panel overview e M125a M125r M125ra M126a e M125nw M125rnw M126nw e M127fn M128fn M127fp M128fp e M127fw and M128fw
4. Comparethe service set identifier SSID on the configuration page to the SSID in the printer configuration for the computer 4 Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point 2 Make sure that the product is turned on and in the ready state 3 Turn off any third party firewalls on your computer 4 Makesure that the wireless network is working correctly 5 Make sure that your computer is working correctly If necessary restart the computer The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Makesurethe wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network 106 Chapter8 Solve problems ENWW The wireless network is not functioning 1 Make sure that the network cable is not connected 2 Toverify if the network has lost communication try connecting other devices to the network 3 Test network communication by pinging the network a Open a command line prompt on your compu
5. Select System Setup and then select Paper Setup 3 Select Def Paper Size and then select the correct p p setting 3 Select Paper Size and then select the correct setting e Setthe paper type and size for the tray used for faxes e TurnontheFit to Page setting to print longer length faxes on letter or A4 size paper LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup B button 1 Fromthe Home screen on the product control panel touch the Setup Bx button 2 SelectFaxSetup and then select Recv Fax Setup 2 Select Fax Setup and then select Advanced Setup 3 Select Fit to Page and then select On p P 3 Select Fit to Page and then select On A NOTE Ifthe Fit to Page setting is off and the Default Paper Size setting is set to Letter a Legal size original prints on two pages 112 Chapter 8 Solve problems ENWW 9 ENWW Parts supplies and accessories Order parts accessories and supplies Customer self repair parts Accessories Go to www hp com support ljMFPM125series www hp com support ljMFPM126series www hp com support ljMFPM 127series or www hp com support ljMFPM1268series for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products
6. Verify that the product and the wireless router are turned on and have power Also make sure that the wireless radio in the product is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection Verify that the encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security Verify that the product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point Verify that the product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system camera
7. default option is the number of copies To change the default settings for all jobs scroll to the setting and then press and hold the button for 3 seconds When the light is blinking adjust the setting Press this button again to save the setting 6 Chapter 1 Product introduction ENWW 7 Start Copy button Starts a copy job 8 Cancel button Cancels the current job or clears the last setting you made When the product is in the Ready state press this button to reset the copy settings to the default values 9 Toner level status light Indicates the level of toner in the print cartridge is low 10 Attention light Indicates a problem with the product 11 Ready light Indicates the product is ready or is processing a job M125nw M125rnw M126nw 1 Wireless button Enable Disable wireless 2 Setup button Opens the Setup menu 3 Left arrow button Moves the cursor to the left or scrolls through menu options 4 OK button Confirms a setting or confirms an action to proceed 5 Right arrow button Moves the cursor to the right or scrolls through menu options 6 Power on off button Turns the product on or off 7 Cancel button Clears settings cancels the current job or exits the current menu 8 Copy Settings button Opens the Copy Settings menu 9 Lighter Darker button Adjusts the darkness setting for the current copy job 10 Number of Copies button Sets the number of copies 11 Back button Returns to the previous
8. e If using ISDN or digital PBX contact your service provider for information about configuring to an analog fax line e f using a VoIP service change the Fax Speed to Slow V 29 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter e Ifyou are using a DSL service make sure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another filter because filters can be defective If the error persists find more detailed problem solving solutions in the sections that follow this one Faxes are sending slowly The product is experiencing poor phone line quality Retry sending the fax when the line conditions have improved Check with the phone service provider that the line supports fax Use white paper for the original Do not use colors such as gray yellow or pink Divide large fax jobs into smaller sections and then fax them individually Turn off the Error Correction setting LCD control panel Touchscreen control panel 1 On the product control panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup SX button 2 Select Fax Setup and then select All Faxes 2 Select Service and then select Fax Service 3 Select Error Correction and then sele
9. 113 Order parts accessories and supplies HP original toner cartridges and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Customer self repair parts The following customer self repair parts are available for the product e Partslisted as Mandatory self replacement are to be installed by customers unless you are willing to pay HP service personnel to perform the repair For these parts on site or return to depot support is not provided under the HP product warranty e Partslisted as Optional self replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period Item Description Self replacement options Part number HP 83A Toner Cartridge Replacement toner cartridge Mandatory CF283A HP 88A Toner Cartridge Replacement toner cartridge for Mandatory CC388A China and India only Pickup roller kit Replacement pickup roller forthe Mandatory CZ172 65001 input tray Separation pad kit Replacement separation pad for Mandatory CZ172 65010 the input tray Paper pickup tray kit Replacement input tray Mandatory CZ172 65011 Short media extender kit Replacement short media Mandatory CZ172 65012 extender tool for input tray Telephone handset kit for China Replacement handset for China fax Mandatory CZ2185 65001 mod
10. Home screen on the product control panel touch the Copy button Touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it Touch the Start Copy button to start copying Chapter 4 Copy ENWW He the lightness or darkness for copies LED control panel only 1 On the product control panel press the Setup _ button repeatedly until the Darker Lighter light is on 2 Use the arrow buttons to increase or decrease the Darker Lighter setting EM NOTE The setting returns to the default value after two minutes ENWW Adjust the lightness or darkness for copies LED control panel only 39 Reduce or enlarge copies LED control panel only 1 Load the document onto the scanner glass 2 Onthe product control panel press the Setup _ button repeatedly until the Reduce Enlarge light is on 3 Press the up arrow to increase the copy size or press the down arrow to decrease the copy size 4 Press the Start Copy BA button to start copying 40 Chapter4 Copy ENWW 5 Scan e Scan by using the HP Scan software Windows e Scan by using the HP Scan software Mac OS X Go to www hp com support ljMFPM125series www hp com support ljMFPM126series www hp com support ljMFPM 127series or www hp com support ljMFPM128series for HP s all inclusive help for your product e Solve problems e Down
11. LED and LCD control panels On the product control panel press the Start Copy BA button e Touchscreen control panel From the Home screen on the product control panel touch the Copy button 7 Repeat this process until you have copied all of the pages Optimize copy quality The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text This is the default setting for Copy Optimize e Picture Use this setting for documents that contain mostly graphics LED control panel 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item 3 On the Systems tab click Copy Setup LCD control panel 1 Load the document on the scanner glass according to the indicators on the product 2 Closethe scanner 3 On the product control panel press the Copy Menu E button 4 Openthe Optimize menu ENWW Copy on both sides duplex 37 38 5 6 Use the arrow buttons to scroll through the options and then press the OK button to select it Press the Start Copy BA button to start copying Touchscreen control panel 1 2 Load the document on the scanner glass according to the indicators on the product Close the scanner From the
12. button 2 Touchthe Service menu 3 Touchthe Cleaning Page button 4 Load plain letter or A4 paper when you are prompted 5 Touchthe OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Inspect the toner cartridge for damage 1 Remove the toner cartridge from the product and verify that the sealing tape has been removed 2 Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge 3 Checkthe memory chip for damage 4 Examine the surface of the imaging drum on the toner cartridge A CAUTION Do not touch the roller imaging drum on the cartridge Fingerprints on the imaging drum can cause print quality problems e Ifyou see any scratches fingerprints or other damage on the imaging drum replace the toner cartridge e Ifthe imaging drum does not appear to be damaged rock the toner cartridge gently several times and reinstall it 5 Print afew pages to see if these steps resolved the issue Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems e The printing is too light or seems faded in areas e Specks of toner are on the printed pages 94 Chapter8 Solve problems ENWW e Tone
13. on the computer e The computer operating system is one that this product supports ET NOTE The HP Fax software that came with the product is the only computer fax program that works with the product The product is not compatible with fax software produced by other manufacturers If the HP Fax software is not installed on your computer use one of the following methods to install the software e Software CD Insert the software CD that shipped with your HP product into the computer and then follow the on screen instructions e Download from the Web Go to www hp com support click Drivers amp Software and then follow the on screen instructions to download the latest HP software A NOTE When prompted by the software installer make sure that HP Fax Software is selected as one of the software components to install Chapter 6 Fax ENWW Send a fax e Send a fax by dialing manually from the product control panel e Send a fax using the HP software Windows A CAUTION To prevent damage to the product do not use an original that contains correction tape correction fluid paper clips or staples Also do not load photographs small originals or fragile originals into the document feeder Send a fax by dialing manually from the product control panel LCD control panel 1 Load the document e lfyouareloading an original on the scanner glass place it on the scanner glass face down in the left rear corn
14. perforated paper use the manual feed feature and feed sheets one at a time Verify that the tray is configured correctly for the paper type and size Make sure the printing environment is within recommended specifications Chapter 8 Solve problems ENWW Clear jams from the input tray A Jam in tray 1 Clear Jam and press OK message displays on the product control panel 1 Remove any loose paper from the input tray 2 Lift the scanner assembly 3 Open the top cover ENWW Clear jams from the inputtray 81 4 Remove the toner cartridge 5 Remove any jammed paper visible in the input tray area Use both hands to remove jammed paper to avoid tearing the paper 6 Remove any jammed paper from the toner cartridge area 82 Chapter8 Solve problems ENWW T Reinsert the toner cartridge 8 Close the top cover 9 Lower the scanner assembly ENWW Clear jams from the input tray 83 Clear jams in the toner cartridge area A Jam in cartridge area message displays on the product control panel T Lift the scanner assembly 2 Open the top cover 3 Remove the toner cartridge 84 Chapter 8 Solve problems ENWW 4 Remove any jammed paper from the toner cartridge area Use both hands to remove jammed paper to avoid tearing the paper 5 Reinsert the toner cartridge ENWW Clear jams in the toner cartridgearea 85 6 Close the top cover 7 Lower the scanner assembly
15. the Print dialog box Select the number of copies to print from this screen 5 Click or tap the OK button to print the job Manually print on both sides Windows 20 From the software program select the Print option Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver NOTE The name of the button varies for different software programs Chapter 3 Print ENTM Properties Find Printer Print to File E Manual duplex or pis1 pls2 p1s3 p s3 Print what Document Print All pages in range Options Y Zoom Pages per sheet 1page Scale to paper size No Scaling E ENWW 3 Click or tap the Layout tab Print on Both Sides Manually 3 None Page Format Pages per Sheet 1 4 Select the appropriate duplex option from the Print on Both Sides Manually drop down list and then click or tap the OK button Onentation lj Pormait Print on Both Sides Manually FR Hip on Long Edge Hip on Short Edge 5 In the Print dialog box click or tap the OK button to print the job The product will print the first side of all the pages in the a document first Name dh a o oo com Iz Properties Status Idle Find Printer Type mee em oo Where he ese eo El Print to file Comment E Manual duplex Page rang
16. the following applications e Mail e Photos e Safari e iBooks e Select third party applications To use AirPrint the product must be connected to the same wireless network as the Apple device For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go airprint A NOTE AirPrint does not support USB connections AirPrint provides print only mobile functionality AirPrint does not support scanning Chapter 3 Print ENWW Set up HP Wireless Direct Printing ET NOTE This feature is available with wireless models only and the product might require a firmware update to use this feature The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct enabled product without requiring connection to an established network or the Internet Use HP Wireless Direct to print wirelessly from the following devices e iPhone iPad or iTouch using Apple AirPrint or the HP ePrint mobile app e X Mobile devices that run Android or Symbian using the HP ePrint Home amp Biz application e Any Wi Fi capable computer with any operating system For more information on HP Wireless Direct go to www hp com go wirelessprinting and then click HP Wireless Direct To set up HP Wireless Direct from the control panel complete the following steps LCD control panel 1 At the product control panel press the OK button to open the
17. your HP product at HP Connected Go to www hpconnected com to create an HP ePrint account and complete the setup process For more information go to www hp com support to view additional information for your product HP ePrint software The HP ePrint software makes it easy to print from a desktop or laptop computer to any HP ePrint capable product After installing the software open the Print option from your application and then select HP ePrint from the installed printers list This software makes it easy to find HP ePrint enabled products that are ENWW Web based printing 31 registered to your HP Connected account The target HP product can be at your desk or in a remote location such as a branch office or across the globe For Windows the HP ePrint software also supports traditional direct IP printing to local network printers on the network LAN or WAN to supported PostScript products Go to www hp com go eprintsoftware for drivers and information A NOTE The HP ePrint software is a PDF workflow utility for Mac and is not technically a print driver HP ePrint software for Mac supports print paths only through HP Connected and does not support direct IP printing to local network printers AirPrint 32 Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iPhone 3GS or later or iPod touch third generation or later in
18. 1 From the Home screen on the product control panel touch the Setup SX button 2 Select Fax Setup and then select Fax Send Setup 2 Select Fax Setup and then select Advanced Setup 3 Select Def Resolution and then select the correct k id setting 3 Select Fax Resolution and then select the correct setting P Ps H Ef NOTE Increasing resolution slows transmission speed e Turnonthe Error Correction setting from the control panel LCD control panel Touchscreen control panel 1 On the product control panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup button 2 Select Fax Setup and then select All Faxes 2 Select Service and then select Fax Service 3 Select Error Correction and then select On 3 Select Error Correction and then select On e Check the toner cartridges and replace the cartridge if necessary e Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax ENWW Solve fax problems 111 Fax cuts off or prints on two pages e Set the Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup v button 1 Fromthe Home screen on the product control panel touch the Setup Bx button 2 Select System Setup and then select Paper Setup 2
19. 3 Select Rings to Answer 4 Set the product rings to answer setting for at least one ring more than the number of rings for which the answering machine is set Use the keypad to enter the number of rings and then press the OK button 5 Press the Back button to return to the Fax Recv Setup menu 6 Select Answer Mode 7 Select TAM and then press the OK button With this setting the product listens for fax tones after the answering machine has picked up the call The product picks up a call if fax tones are detected Touchscreen control panel 1 2 From the Home screen on the product control panel select Setup RNS Select Fax Setup and then select Basic Setup Select Rings to Answer Set the product rings to answer setting for at least one ring more than the number of rings for which the answering machine is set Use the keypad to enter the number of rings and then touch the OK button Select Back to return to the Basic Setup menu Select Answer Mode Select TAM and then touch the OK button With this setting the product listens for fax tones after the answering machine has picked up the call The product picks up a call if fax tones are detected Configure for an extension phone If you connect an extension phone to the product you need to change some fax settings for the product to work with this configuration Follow these steps to configure the product LCD control panel 1 Onthe product control panel p
20. Ifyou want to delete all speed dial entries select Delete All Touchscreen control panel 1 From the Home screen on the product control panel touch the Fax button 2 Select Fax Menu and then select Phone Book Setup ENWW Create edit and delete speed dial entries 53 3 Select Delete Entry 4 Select the entry you want to delete and then touch the OK button A NOTE Ifyou want to delete all speed dial entries select Delete All Entries 54 Chapter6 Fax ENWW 7 ENWW Manage the product e Change the product connection type Windows e Use HP Web Services applications touchscreen models only e HP Device Toolbox Windows e HP Utility for Mac OS X e Product security features e Economy settings e A Cartridge is low or Cartridge is very low message displays on the product control panel e Replacethe toner cartridge Go to www hp com support ljMFPM125series www hp com support ljMFPM126series www hp com support ljMFPMT127series or www hp com support ljMFPM1268series for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 55 Change the product connection type Windows If you are already using the product and you wish to change the way it is connected use the Reconfi
21. Information Provides basic product and company information e PaperSetup Change the default paper handling settings for the product e PrintQuality Change the default print quality settings for the product e EcoSMART Console Change the default times for entering Sleep mode or Auto Power Down mode Configure which events cause the product to wake e PaperTypes Configure print modes that correspond to the paper types that the product accepts e SystemSetup Change the system defaults for the product e Service Perform the cleaning procedure on the product e Save and Restore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time Administration Set or change the product password Enable or disable product features NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control panel 58 Chapter7 Manage the product ENWW Tab or section Description Fax tab e Phone Book Add or delete entries in the fax phone book e JunkFaxList Set fax numbers to block from sending faxes to the product e Fax Activity Log Review recent fax
22. P Utility main page HP Support Click this button to open a browser and go to the HP support Web site for the product Supplies Click this button to open the HP SureSupply Web site Registration Click this button to open the HP registration Web site Recycling Click this button to open the HP Planet Partners Recycling Program Web site HP Utility consists of pages that you open by clicking in the All Settings list The following table describes the tasks that you can perform with HP Utility Menu Item Description Information and Support Supplies Status Show the product supplies status and provides links for ordering supplies online Device Information Show information about the currently selected product including the product Service ID if assigned the firmware version FW Version the Serial Number and the IP address 60 Chapter7 Manage the product ENWW ENWW Menu Item Description File Upload Transfer files from the computer to the product You can upload the following types of files e HP LaserJet printer command language PRN e Portable document format PDF e Text TXT HP Connected Access the HP Connected Web site Information Message Center Display error events that have occurred with the product Printer Settings Auto off Configure the product to automatically turn off after a period of inactivity You can adjust the number of minutes after which the product turns off Network Settin
23. Scan software which is located in the Hewlett Packard folder inside the Applications folder 3 Follow the on screen instructions to scan the document 4 When you have scanned all the pages click the Done button to save them to a file 42 Chapter5 Scan ENWW ENWW Fax e Connect and configure the product for fax e Send a fax e Create edit and delete speed dial entries Go to www hp com support ljMFPM125series www hp com support ljMFPM126series www hp com support ljMFPMT127series or www hp com support ljMFPM128series for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 43 Connect and configure the product for fax e Connect the product e Configure the product e install the HP Fax software Windows optional Connect the product The product is an analog device HP recommends using the product on a dedicated analog telephone line A NOTE Some countries regions might require an adapter for the telephone cable that came with the product 1 Connect the telephone cable to the fax port LJ on the product and to the telephone jack on the wall 2 Optional To connect an answering machine or extension phone pull down the rubber plug from the telephone port G on the product Connect an
24. Toner level status light indicates the level of toner in the print cartridge is very low LCD control panel 1 On the product control panel press the Setup X button 2 Open the following menus e Reports e Supplies status 3 Use the arrow keys to select Print Supplies status page and then press the OK button Touchscreen control panel 1 From the Home screen on the product control panel touch the Supplies amp button 2 Touchthe Report button to print the supplies status page The supplies status page contains the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP toner cartridges e Number of pages printed Print a cleaning page LED control panel 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item 3 On the Systems tab click Service ENWW Improve print quality 93 LCD control panel 1 From the product control panel press the Setup X button 2 Open the Service menu 3 Use the arrow keys to select the Cleaning mode option and then press the OK button The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup Ex
25. Y LASERJET PRO MFP User Guide M125 126 M125 126 M127 128 M127 128 HP LaserJet Pro MFP M125 M126 M127 M128 User Guide Copyright and License 2014 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 11 2014 Part number CZ172 90968 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft Windows9 Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation Table of contents 1 Product UMtHO MU CTO s sai acai cock ca cescesceanses cacdcccencssaccessscsonvanbascasdouscesecs ses
26. a wireless network this icon changes to a set of signal strength bars 4 Network button Provides access to network settings and information NOTE This button displays only when the product is connected to a network 5 Information button Provides product status information 6 Supplies button Provides information about supplies status 7 Apps button Provides access to the Apps menu to print directly from select Web applications 8 Product status Provides information about the overall product status 9 Fax button Provides access to the fax feature 10 Copy button Provides access to the copy feature 10 Chapter Product introduction ENWW 2 ENWW Paper trays e Supported paper sizes and types e Loadtheinput tray Go to www hp com support ljMFPM125series www hp com support ljMFPM126series www hp com support ljMFPM 127series or www hp com support ljMFPM128series for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 11 Supported paper sizes and types e Supported paper sizes e Supported paper types Supported paper sizes A NOTE To obtain the best results select the correct paper size and type in the print driver before printing Size Dimensions Letter 216
27. activity for the product Networking tab Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network It also allows the network administrator to set Provides the ability to change up Wireless Direct functionality This tab does not appear if the product is directly connected network settings from your to a computer computer ENWW HP Device Toolbox Windows 59 HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open the HP Utility From the Finder click Applications click Hewlett Packard and then click HP Utility If HP Utility is not included use the following procedure to open it 1 At the computer open the Apple et menu click the System Preferences menu and then click the Print amp Fax icon or the Print amp Scan icon 2 Select the product in the left side of the window 3 Clickthe Options amp Supplies button 4 Clickthe Utility tab 5 Clickthe Open Printer Utility button HP Utility features The HP Utility toolbar is at the top of every page It includes these items Devices Click this button to show or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen All Settings Click this button to return to the H
28. amage the product Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting Close the scanner lid Connect the power cable to an outlet and then press the power button to turn the product on Check the send fax resolution setting LCD control panel 1 On the product control panel press the Setup X button 2 Select Fax Setup 3 Select Send Fax Setup and then select Def Resolution 4 Select the desired resolution setting and then press the OK button Touchscreen control panel 1 2 ENWW From the Home screen on the product control panel touch the Setup X button Select Fax Setup Improve fax image quality 99 3 Select Advanced Setup and then select Fax Resolution 4 Select the desired resolution setting and then touch OK Check the lightness darkness setting If the fax output is too light or too dark check the lightness darkness setting to make sure it is appropriate for the fax job LCD control panel 1 On the product control panel press the Setup X button 2 Select Fax Setup 3 Select Fax Send Setup and then select Def Light Dark 4 Adjust the setting for your fax job and then press the OK button Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup Bx button 2 Select Fax Setup and then select Advanced Setup 3 Select Lighter Darker and then adjust the setting for your fax job Check the Error Correctio
29. arken the contrast setting on the sending fax machine and then resend the fax If the received fax quality is still poor check the fax settings on your product 102 Chapter8 Solve problems ENWW Solve wired network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect ET NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection T 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a
30. assuoesanesased idewseaseececoavesusscadaans cess ceseedese 1 Product comparison ccsscesseescesscesscesecssessscesecseeseeessesecsseeseesseesseecssssaesssesssecssscssesssessseseseseeseeeeessessseseeeseeaaes 2 eel Bt X 4 Product front VIEW e 4 Product back VIEW RR 5 Control panel Overvib EE T 6 M125a M125r M125ra M126a eccsseccscesescesesccscesescesescescsccscsaesecacecacaesesaeseeaeeaeseeaeseeaeseeaeeaeseeaeees 6 M125nw M125rnw M126nwW cccccecccccccccececececeesessscsssccscscscscecscccececescececsceseececsececesecesesececeees 7 M127fn M128fn M127fp M128fp ccceccscecceceseecssesccscscescssescscesecsceccscsaesecsceeceeeaesesaesecaeseeaeeaeeneaeses 8 Miz fw Nd MZ BEW Uc 9 Control panel Home screen touchscreen only cccesessccssesscscesessesecsessesecsenseeesecseecseesenseseeeees 10 PAE L E A E EEE E EE AE EEP A 11 Supported paper sizes and types sccssccsccsscesscsssssscessesscesecessesecesseseesesessessceseecsseseecsseseseseecseeseeenseaeecsesseeenes 12 Supported paper SIZES EM 12 Supported paper types ge cha cesedesgckscecseensesaugedaeccectandslugedavectest eseteatvesceestactesyelsotevaueansevyebancs 13 Load the input tray RR 14 Tray adjustment for small paper sizes cesscessesscesseescesscescesscesecensessensesssen
31. ax test report 2 Select Service and then select Fax Service 3 Select Run Fax Test The product prints a fax test report The report contains the following possible results e Pass The report contains all of the current fax settings for review e Fail The report indicates the nature of the error and contains suggestions for how to resolve the issue Verify that the product firmware is current a Go to www hp com support b Click Drivers amp Software type your product number in the window and then click Search If necessary click your model in a list of similar products The Software amp Driver Downloads page opens Select your operating system from the drop down menu and then click Next d Clickthe plus sign next to Firmware and then click HP LaserJet Firmware Update Utility e Click Download Solve fax problems 109 5 6 f When the download is complete follow the on screen instructions to install and run the utility The utility checks for firmware updates for your HP product If updates are found the utility installs the available update g When firmware updates are complete try to resend the fax Verify that the fax was set up when the product software was installed From the computer in the HP program folder run the Fax Setup Utility Verify that the telephone service supports analog fax ET NOTE HP products are designed specifically for use with analog phone services
32. box using 58 HP Embedded Web Server changing password 62 opening 62 HPePrint 31 HPePrint software 31 HP Scan software Mac 42 HP Scan software Windows 41 HPUtility 60 HP Utility for Mac Bonjour 60 features 60 HP Utility Mac 60 HP Web Services applications 57 enabling 57 HP Wireless Direct Printing 33 l Input tray orientation 15 interface ports locating 5 J jams causesof 80 L labels printing Windows 25 lock product 63 M Macintosh HP Utility 60 maintenance kits part numbers 114 Index 115 media supported sizes 12 memory included 2 multiple pages per sheet printing Mac 29 printing Windows 23 N network password changing 62 password setting 62 network installation 56 networking 2 networks installing the product 56 number of copies changing 36 0 on off button locating 4 online help control panel 72 ordering supplies and accessories 114 output bin locating 4 P pages per minute 2 pages per sheet selecting Mac 29 selecting Windows 23 paper jams 80 ordering 114 selecting 94 supportedsizes 12 supportedtypes 13 paper pickup problems solving 78 paper types selecting Mac 29 selecting Windows 25 part numbers customer self repair 114 maintenance kits 114 supplies 114 power connection locating 5 power switch locating 4 print on both sides Mac 28 116 Index print quality improving 92 printing on both sides settings Windows 20 R replacing toner cart
33. card the page that prints Print a configuration page to test the product LED control panel a Press and hold the Cancel X button until the Ready light starts blinking b Release the Cancel x button LCD control panel a From the Home screen on the product control panel touch the Setup button b Touch the Reports menu c Touch the Configuration Report button Touchscreen control panel a From the Home screen on the product control panel touch the Setup X button b Touch the Reports menu Touch the Configuration Report button Solve paper feed or jam problems 79 80 If none of these steps resolves the problem the product might need service Contact HP customer support Prevent paper jams To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Make sure that the tray is fully inserted in the product If you are printing on heavy embossed or
34. cartridge for damage e Check the paper and printing environment e Check the EconoMode settings Print from a different software program Try printing from a different software program If the page prints correctly the problem is with the software program from which you were printing Set the paper type setting for the print job Check the paper type setting if you are printing from a software program and the pages have any of these problems e smeared print e fuzzy print e dark print e curled paper e scattered dots of toner e loosetoner e smallareas of missing toner Check the paper type setting Windows 1 Fromthe software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 From the Media drop down list select the correct paper type 5 Click the OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job Check the paper type setting Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 92 Chapter8 Solve problems ENWW 3 By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Finishing menu 4 Selectatype from the Media type drop down list 5 Clickthe Print button Check the toner cartridge status LED control panel A The
35. ccscssecsessecssecssessesseecseesoesseesseeseeseessseseeseeseeseesseesseseesseesaes 44 Ie misgurertame 44 e ibucanodenidsee 45 Configure fax time date and header ccsecsecssecsecssessecsseesecescesecessessesssesseceseneesaes 45 Control panel eic ttai ertet dc iv acte eive ds 45 HP Fax Setup Wizard Windows esent 46 Configure for stand alone fax eee sese sees eene enn atas tns eras tn sens nnns 46 Configure for an answering machine eese eese eene nnnnn 48 Configure for an extension phone eese sees esee eren eterne nnne nnne tns nrn n 48 Install the HP Fax software Windows optional esses ssseesenenete tete te tette tnns 50 Send lic 5e eccctcsucatecaescacececes ccsauceddcscsteczccsdesacetenseauececantsacancdecaces ics sexes DU Ded de eee EE NEA 51 Send a fax by dialing manually from the product control panel esses 51 Send a fax using the HP software Windows ssscsscscsscscssescssesessesessesecseseesessesesseseseeseseeseseens 52 Create edit and delete speed dial entries ccccssscesscsssecsseceseecsssecseeeeseecssceeseecsesecceecsseecsssesseesseeeceeesneess 53 Create and edit speed dial entries ccsccessecsscecsecesseessecescecsseecsecesseesseeeeeseneecseceseeesseeeseeeeseeess 53 Delete sp
36. cesseeceeesceecescescesecseeeeseesaeeeesecsaeeccuaeeaceaeeaeeaceseeaeenceseeeeeeaeeaeeese 64 Configure the Sleep Auto Off After setting cccccscsessecssessssesccsessescssesecsesecsensesensesecseseceeneesees 64 A Cartridge is low or Cartridge is very low message displays on the product control panel 66 Enable or disable the Very Low settings ccssssscssscsscessesscesscessesscesseessessecseessecseessseseesneeseesaes 66 Replace the tomer cartridge ee 68 B Solve Dd TUERI ELITSE 71 Control panel help system touchscreen models only eee eseeeeeee seen eene tentent netten 72 Interpret control panel light patterns LED model only cscscscssssescsssesscscsesessscesescscsceseacaeseeeeaescseseseeseaees 73 Print information pages sccsccssscsscesscsscesscessessesssessecssessecsseseeceesseecaesseessecseesaecassssecsseessecsseseessseceesssesseseeenees 75 Configuration PAGE REM 75 Supplies Status page m a aa oraaa neos ce e e V sous ERN UNE NE uU cus den EROR VETE RU E REY ER RE WV 75 Restore the factory set defaults eee sese sees eese een ense nns nn tna se nasa senes tanen assassins tasse ss snis 77 Solve paper feed or jam problems sssccssessecssecssessecssecssessecseessecseecseecoesseessseseesseecasecaesaeecseessseesessesaesseeaes 78 The product does not pick up paper elei esee eee eene nennen nnne nns
37. ct Off 3 Select Error Correction and then select Off E NOTE Turning off Error Correction can reduce image quality Increase the Fax Speed setting 110 Chapter8 Solve problems ENWW LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup button 1 From the Home screen on the product control panel touch the Setup SX button 2 Select Fax Setup and then select All Faxes 2 Select Fax Setup and then select Advanced Setup 3 Select Fax Speed and then select the correct setting n d 3 Select Fax Speed and then select the correct setting e Change the fax settings on the control panel to a lower resolution NOTE Higher resolution faxes can take longer to send than lower resolution faxes LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup x button 1 Fromthe Home screen on the product control panel touch the Setup SX button 2 Select Fax Setup and then select Fax Send Setup 2 Select Fax Setup and then select Advanced Setup 3 Select Def Resolution and then select the correct 4 p setting 3 Select Fax Resolution and then select the correct setting Fax quality is poor Faxis blurry or too light e Increase fax resolution when sending faxes Resolution does not affect received faxes LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup button
38. d then press the OK button to select an option 5 Touch the Start Copy BA button to start copying Touchscreen control panel 1 Load the document on the scanner glass according to the indicators on the product 2 Fromthe Home screen on the product control panel touch the Copy button 3 Touchthe Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it 4 Touchthe Start Copy button to start copying Edge to edge copying The product cannot print fully edge to edge There is a 4 mm 0 2 inch unprintable border around the page Considerations for printing or scanning documents with cropped edges ENWW When the original is smaller than the output size move the original 4 mm 0 2 inch away from the corner indicated by the icon on the scanner Recopy or scan in this position When the original is the size of the printed output that you want use the Reduce Enlarge feature to reduce the image so the copy is not cropped Improve copy and scan quality 97 Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Lift the document feeder input tray 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use ab
39. different cable or port on the hub The computer is using the incorrect IP address for the product T 4 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address If the IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 ENWW Test network communication by pinging the network Solve wired network problems 103 a Open a command line prompt on your computer For Windows click Start click Run type cmd and then press Enter b Type ping followed by the IP address for your product For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c If the window displays round trip times the network is working 2 Ifthe ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving these settings in automat
40. e Control panel Home screen touchscreen only M125a M125r M125ra M126a 1 LED display screen Displays the number of copies the level of darkness for copies and the percentage of copysize reduction or enlargement It also shows error codes that alert you of problems that require attention 2 Up and down arrows Increases or decreases the number of copies the level of darkness for copies or the percentage of copy size reduction or enlargement e Number of copies Press the buttons for less than one second to increase or decrease by 1 increment Press the buttons for one second or longer to increase or decrease by 10 increments Levelof darkness for copies Press the buttons for less than one second to increase or decrease by 1 increment Press the buttons for one second or longer to increase or decrease to the maximum or minimum value e Percentage of copy size reduction or enlargement Press the buttons for less than one second to increase or decrease by 1096 increments Press the buttons for one second or longer to increase or decrease by 100 increments 3 Reduce Enlarge copy light Indicates the copy size reduction or enlargement feature is active 4 Darker Lighter copy light Indicates the copy darkness feature is active 5 Number Of Copies light Indicates the number of copies feature is active 6 Setup button Scrolls between the copy settings for number of copies darkness and copy size for each job The
41. e Copies a Number of copies E 5 Current page Selection Pages 1 F collate Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi p1s2 p1s3 p8s3 Printwhat Document x 700m z Pome Alpagesinranoe p Paseeperstect ape0 Seale to paper sze No Scaing ul ENWW Print tasks Windows 21 6 Retrieve the printed stack from the output bin and place it with the printed side facing down top edge first in the input tray 7 At the computer click or tap the OK button to print the second side of the job 8 If prompted touch or press the appropriate control panel button to continue 22 Chapter3 Print ENWW Print multiple pages per sheet Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver NOTE Thename of the button varies for different software programs 3 Click or tap the Layout tab 4 Select the correct Orientation option from the drop down list ENWW Print ENT Printer Name Properties Status Find Printer Type Where Print to File Comment E Manual duplex Page range eu Current J Pages Fr Type ranges From th m section For example type 1 3 5 12 o
42. e product name and then click HP Send Fax The fax software opens 4 Enterthe fax number of one or more recipients 5 Click Send Now 52 Chapter6 Fax ENWW Create edit and delete speed dial entries You can store frequently dialed fax numbers up to 100 entries as speed dial entries e Create and edit speed dial entries e Delete speed dial entries Create and edit speed dial entries LCD control panel 1 On the product control panel press the Setup button 2 Select Fax Setup and then select Phone Book 3 Select Add Edit 4 Select an unassigned number for the new entry and then press the OK button 5 Usethe keypad to enter the fax number for the entry and then press the OK button 6 Use the keypad to enter a name for the entry and then press the OK button Touchscreen control panel 1 From the Home screen on the product control panel touch the Fax button 2 Select Fax Menu and then select Phone Book Setup 3 Select Individual Setup 4 Select an unassigned number from the list 5 Usethe keypad to enter a name for the entry and then touch the OK button 6 Use the keypad to enter the fax number for the entry and then touch the OK button Delete speed dial entries LCD control panel 1 On the product control panel press the Setup button 2 Select Fax Setup and then select Phone Book 3 Select Delete 4 Selectthe entry you want to delete and then press the OK button 94 Ef NOTE
43. ear the jam and then print a configuration page to test the product Check that the tray is configured for the correct paper size and type on the product control panel Adjust paper settings if necessary Turn the product off wait 30 seconds and then turn it on again Print a cleaning page to remove excess toner from inside the product Chapter 8 Solve problems ENWW ENWW LED control panel a Click the Start button and then click the Programs item b Click your HP product group and then click the HP Device Toolbox item c Onthe Systems tab click Service LCD control panel a From the product control panel press the Setup X button b Open the Service menu Use the arrow keys to select the Cleaning mode option and then press the OK button The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Touchscreen control panel a From the Home screen on the product control panel touch the Setup button b Touch the Service menu Touch the Cleaning Page button d Load plain letter or A4 paper when you are prompted e Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Dis
44. eb based printing Several options are available for remote printing over the Internet HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product s email address from any email enabled device To use HP ePrint the product must meet these requirements The product must be connected to a wired or wireless network and have Internet access HP Web Services must be enabled on the product and the product must be registered with HP Connected LCD control panel 1 4 Find the product IP address a On the product control panel press the Setup button b Open the following menus e Network Setup e Show IP Address To open the HP Embedded Web Server enter the product IP address into the address line of a Web browser on the computer Click the HP Web Services tab on the HP Embedded Web Server and then click Enable The product enables Web Services and then prints an information page The information page contains the printer code that you use to register your HP product at HP Connected Go to www hpconnected com to create an HP ePrint account and complete the setup process Touchscreen control panel 1 2 3 From the Home screen on the product control panel touch the Web Services button Touch the Enable Web Services button The product enables Web Services and then prints an information page The information page contains the printer code that you use to register
45. eed dial entries sirsiran sanaa tia aata aE eai A r NR RR a Aa 53 7 Manage the Product e M 55 Change the product connection type Windows csscccssesscscssescssesccsesccsesscssssessesesscsessessnsesesseaecsesseaeceessenees 56 Use HP Web Services applications touchscreen models only csscssescescscssesessesessessesesecesseseaeeeeseeseseeneees 57 HP Device Toolbox Windows s ccscssssssssesescssssesesessssesesssssescassesesseassesesesaeseseseeaesesesseaescaeseescaeaeseeseasaceeeseataes 58 iv ENWW HP Utility for Mat OS X vescosescesteceeeccecesetteccvencntseesteneadsilacsevenesbsn eseseesducentslontsventeneatsadeeenentsadeventeneat sovectacaresdwescvwnnneees 60 Open the HP Utility eeesseessees sese eene eere nennen nennen nennen nnne tnn snn sets itasse sss e tese s esa Sraka danai 60 La ME ELTE EST UIT 60 Product security features ccsescesscsscescesscessesscessesesessecsseseecsecssecoesasesascssesaseaeeseceseesseceeseseessseeecsseeseesseneeeaes 62 Set or change the product password s csscesscssscsscesscsseesscessesscesecesceseeessesssessessesseeseseseesneessesaes 62 Lock the ponipmET c 63 ECONOMY SENGS scisscccsecescetccseccnceesdcesend Vatecdeesenstlacnceiedsvacdeal dirdai drad aai saai odana diia aada ddei ida daia diaa a E ia iia 64 Print with EconoMode scscesceesee
46. els Telephone handset kit for Russia Replacement handset for Russia Mandatory CZ2185 65010 fax models Accessories Item Description Part number USB cable 2 meter standard USB compatible device C6518A connector 114 Chapter 9 Parts supplies and accessories ENWW Index A accessories ordering 114 part numbers 114 AirPrint 32 applications downloading 57 Appsmenu 57 B bins output locating 4 C cartridge replacing 68 checklist wireless connectivity 105 cleaning glass 96 paperpath 93 configuration page printing 75 control panel buttons and lights 6 help 72 Homescreen 10 LED light patterns 73 locating 4 copy quality improving 96 copying edges of documents 97 multiple copies 36 optimizing for text or pictures 97 quality adjusting 37 setting paper size and type 96 ENWW single copies 36 two sided documents 37 covers locating 4 customer self repair partnumbers 114 D defaults restoring 77 document feeder 37 copying two sided documents 37 double sided copying 37 drivers papertypes 13 duplex 37 duplex printing Mac 28 duplex printing double sided settings Windows 20 E EconoMode setting 64 95 economy settings 64 Embedded Web Server changing password 62 opening 62 F factory set defaults restoring 77 fax troubleshooting hardware setup 109 G glass cleaning 96 H hardware setup fax troubleshooting 109 help controlpanel 72 Home screen controlpanel 10 HP Device Tool
47. er of the scanner glass e Ifyou are loading multiple pages in the document feeder load the pages face up and then adjust the paper guides until they are snug against the paper ET NOTE If documents are in the document feeder and on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 Onthe product control panel use the keypad to enter the fax number A NOTE To use access codes credit cards or calling cards you must dial the fax number manually to allow for pauses and dialing codes To send a fax to an international destination dial manually to allow for pauses and international dialing codes You cannot use speed dials with access codes credit cards calling cards or to dial international destinations 3 Press the Start Fax Ne button The product starts the fax job A NOTE If you are faxing from the scanner glass and your document includes multiple pages follow the control panel prompts to confirm and load additional pages Touchscreen control panel 1 Load the document e If you are loading an original on the scanner glass place it on the scanner glass face down in the left rear corner of the scanner glass e If you are loading multiple pages in the document feeder load the pages face up and then adjust the paper guides until they are snug against the paper A NOTE If documents are in the document feeder and on the scanne
48. ge and then select On Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup X button 2 Select Fax Setup and then select Advanced Setup 3 Select Fit to Page and then select On Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Lift the document feeder input tray ENWW Improve fax image quality 101 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do notuse abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder input tray Send to a different fax machine Send the fax job to a different fax machine to see if another machine will successfully receive the fax job e lfanother fax machine receives the fax successfully check the connection and settings on the original receiving fax machine e If another fax machine does not receive the fax successfully check the fax settings on your product If the faxis still unsuccessful there might be interference on the phone line Try to resend the fax later Check the sender s fax machine Ask the sender to d
49. ges help diagnose and solve problems with the product Configuration page The configuration page lists current product settings and properties It also contains a status log report To print a configuration page do the following LED control panel 1 From the product control panel press and hold the Cancel x button for 10 seconds 2 Release the Cancel x button LCD control panel 1 From the product control panel press the Setup X button 2 Openthe Reports menu 3 Use the arrow keys to select Config Report and then press the OK button to begin printing the report Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup button 2 Touchthe Reports menu 3 Touchthe Configuration Report button Supplies status page LED control panel 1 From the product control panel press and hold the Cancel X button for 10 seconds 2 Release the Cancel x button The supplies status page prints after the configuration page prints LCD control panel 1 Onthe product control panel press the Setup button 2 Open the following menus e Reports e Supplies status 3 Use the arrow keys to select Print Supplies status page and then press the OK button ENWW Print information pages 75 Touchscreen control panel 1 From the Home screen on the product control panel touch the Supplies amp button 2 Touch the Report button to print the supplies status page 76 Chapter8 Solve
50. gs Configure the network settings such as the IPv4 settings IPv6 settings Bonjour settings and other settings Supplies Management Configure how the product should behave when supplies are nearing the end of their estimated life Trays Configuration Change the paper size and type for each of the trays Additional Settings Open the HP Embedded Web Server EWS for the product NOTE USB connections are not supported Fax Settings Basic Fax Settings Set up the fields in the fax header and configure how the product answers incoming calls Junk Fax Blocking Store the fax numbers you want to block Fax Forwarding Set up the product to send the incoming faxes to a different number Fax Logs View the logs of all faxes Fax Speed Dials Add fax numbers to the speed dial list HP Utility for MacOSX 61 Product security features The product supports security standards and recommended protocols that help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product ona network LCD control panel 1 Find the product IP address a Onthe product cont
51. gure your HP Device shortcut on your computer desktop to change the connection For example you can reconfigure the product to use a different wireless address to connect to a wired or wireless network or change from a network connection to a USB connection You can change the configuration without inserting the product CD After you select the type of connection you wish to make the program goes directly to the portion of the product setup procedure that needs to change 56 Chapter 7 Manage the product ENWW Use HP Web Services applications touchscreen models only ENWW Several innovative applications are available for this product that you can download directly from the Internet For more information and to download these applications go to the HP Connected Web site at www hpconnected com To use this feature the product must be connected to a computer or network that has an Internet connection HP Web Services must be enabled on the product 1 From the Home screen on the product control panel touch the Web Services button 2 Touchthe Enable Web Services button After you download an application from the HP Connected Web site it is available in the Apps menu on the product control panel This process enables both HP Web Services and the Apps menu Use HP Web Services applications touchscreen models only 57 HP Device Toolbox Windows Use the HP Device Toolbox for Windows to check product status or to view or change
52. he job Select the paper type Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver NOTE The name of the button varies for different software programs ENWW 7 ame Pe moe Cer g mn HP Lasertet Pro MFP M127 M 128 PCLmS Advanced Document Setangs Paper Output Paper Size Letter fi Document Optons 5 Printer Features Booklet Hone i Pages per Sheet Lour Right then Down ott 5 On I i a Cms n 4 sen 2 eal Printer Name ee cnc ee cn z Properties Status Idle Find Printer Type 2 mS ee oo o s Where Cc o amp 5 om Print to file Comment Manual duplex Page range Copies Al Number of copies i EH Current page Selection Pages I n Collate Type page numbers and or page 1 1 ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi p1s2 p1s3 p8s3 Print what Document z Zoom Print All pages in range z Pages per sheet 1page z Scale to paper size No Scaling z Print Lem Printer Name Status Type Where Comment Page range al Current Find Printer Print to File E Manual duplex section For example type 1 3 5 12 o
53. help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products ENWW 2 Product comparison Paper handling Input tray 150 sheet capacity M125a M125r M125ra M126a S M125nw M125rnw M126nw vi M127fn M128fn M127fp M128fp M127fw M128fw Standard output bin 100 sheet capacity Short paper extender tool Supported operating systems Windows XP 32 bit Windows Vista 32 bit and 64 bit Windows 7 32 bit and 64 bit Windows 8 32 bit and 64 bit Windows 2003 Server 32 bit and 64 bit print and scan drivers only SI Se a S SIS S KIALA NN ONS SALANS SST UNI SIUS Be Ss Ne KR AAJ SON NEN NEN S S SS Windows 2008 Server 32 bit and 64 bit print and scan drivers only S SN lt lt lt Windows 2012 Server print and scan drivers only Mac OS X v10 6 8 or later lt S S ES Supported print drivers The HP PCLmS print driver is included on the in box CD as the default print driver lt S S Connectivity Hi Speed USB 2 0 v 10 100 1000 Ethernet LAN connection SIS SIS Wireless network connection Memory 128 MB RAM NTN SIS Control panel display Chapter 1 Product introduction 2 line LCD
54. ic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection settings 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary 104 Chapter8 Solve problems ENWW Solve wireless network problems Wireless connectivity checklist The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Perform a wireless network diagnostic test Reduce interference on a wireless network Wireless connectivity checklist ENWW Verify that the network cable is not connected
55. idge status lesse esses eee eee nennen eene enses nnne nn sna senes th sens sen seras 93 Print a cleaning page niece cr ates tea cupa aepo cual eee tataii ooo a qa rU nario co Rd dre aere e EVER ROS AER 93 Inspect the toner cartridge for damage eee eese si eesee esee enne tn ne tn nennen tns tn nenas 94 Check the paper and printing environment cccccscesscesseessessesscessecesecssesssessessceseecssessecseesseeaes 94 Use paper that meets HP specifications esee 94 Check the product environment ccsccscssecssessecsecsscssesseesseeseeeseesecseesseeseessesseesaess 95 Check the EconoMode settings eese sees eeeeee nenne enne nennen nnns nnne natn se tans tas tr sese nenas 95 ENWW Improve COPY ANG SCAN QUAIL esea aiaa A EO EA E A O qe dae giu va 96 Check the scanner glass for dirt and smudges ccssccsssecssccescecssseceecsscecseecsseecsseecseecsseecseeesseees 96 Check the Paper SOveings ssscc iscicesisisecevescdackesacbeeiecadeeaii sesovesaasteceasadsavecesodiasssessoaa R avseededaidesseeads 96 Optimize for text Or pictures teet eee css eere estoit estende e eas EO EE ae RAE 97 Edge to edge copying ccssccssssesssccescecsssecesssesssecesssecssceesceecsseeesseecsaceesseecsesceeneecseeeeseecsseeeeseeess 97 Clean the pickup rollers and separation pad in the document feeder sessss 98 Impro
56. ight arrow button Moves the cursor to the right or moves the display to the next screen NOTE This button illuminates only when the current screen can use this feature 5 Cancel button Clears settings cancels the current job or exits the current screen NOTE This button illuminates only when the current screen can use this feature 6 Back button and light Returns to the previous screen NOTE This button illuminates only when the current screen can use this feature 7 Left arrow button Moves the cursor to the left or moves the display to the previous screen NOTE This button illuminates only when the current screen can use this feature ENWW Control panel overview 9 8 Home button and light Provides access to the Home screen 9 Wireless light Indicates the wireless network is enabled The light blinks while the product is establishing a connection to the wireless network Control panel Home screen touchscreen only The Home screen provides access to the product features and it indicates the product status A NOTE Depending on the product configuration the features on the Home screen can vary The layout might also be reversed for some languages 1 HP Web Services button Provides quick access to HP Web Services features including HP ePrint 2 Setup button Opens the Setup menu 3 Wireless button Provides access to the Wireless menu and wireless status information NOTE When you are connected to
57. ight patterns LED model only ENWW If the product requires attention an error code appears on the control panel display Table 8 1 Status light legend o Symbol for light off Q Symbol for light on x Ly Symbol for light blinking O Table 8 2 Control panel light patterns Light status All lights are off State of the product The product is turned off or in low power mode Action Press the power button to turn on the product Ready and attention lights blink The status lights cycle during the formatter initialization period or when the product is processing a cleaning page No action is required Wait for the initialization period to end The product should enter the ready state when the initialization period is finished Ready light is on The product is in the ready state No action is required The product is ready to receive a print job Ready light is blinking The product is receiving or processing data No action is required The product is receiving or processing a print job Interpret control panel light patterns LED model only 73 Table 8 2 Control panel light patterns continued Light status Error code State of the product Action Attention light is blinking EO Paper is jammed in the product Clear the jam E1 The input tray is empty Load the tray E2 A door is open Verify that the print car
58. ing on short paper remove the short paper extender tool from the input tray and then place it in the storage slot ENWW Loadtheinputtray 17 18 Chapter 2 Paper trays ENWW ENWW Print e Printtasks Windows e Printtasks Mac OS X e Web based printing e SetupHP Wireless Direct Printing Go to www hp com support ljMFPM125series www hp com support ljMFPM126series www hp com support ljMFPMT127series or www hp com support ljMFPM128series for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 19 Print tasks Windows e Howto print Windows e Manually print on both sides Windows e Printmultiple pages per sheet Windows e Select the paper type Windows e Additional printing information How to print Windows The following procedure describes the basic printing process for Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs 3 Click or tap the tabs in the print driver to configure the available options 4 Click or tap the OK button to return to
59. ives jobs or when you press a button on the product control panel You can change which events cause the product to wake Open the following menus e SystemSetup e EnergySettings e Wake Auto On Events To turn off a wake event select the event and then select the No option 64 Chapter7 Manage the product ENWW Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup amp y button 2 Open the following menus e System Setup e Energy Settings e Sleep Auto Off After 3 Select the time for the Sleep Auto Off delay Ef NOTE The default value is 15 Minutes 4 Theproduct automatically wakes when it receives jobs or when you touch the screen on the product control panel You can change which events cause the product to wake Open the following menus e System Setup e Energy Settings e Wake Auto On Events To turn off a wake event select the event and then select the No option ENWW Economy settings 65 A Cartridge is low or Cartridge is very low message displays on the product control panel A Cartridge is low or Cartridge is very low message displays on the product control panel and the product does not print A NOTE Toner level warnings and indicators provide estimates for planning purposes only When an indicator shows low toner levels consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until print
60. ke sure that the On option is selected With this setting turned on you can alert the product to pick up the incoming fax call by pressing 1 2 3 sequentially on the telephone keypad Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1 2 3 sequence The telephone company service does not work if it conflicts with the product Select Back twice to return to the Fax Setup menu Select Basic Setup and then select Answer Mode Select Fax Tel With this setting the product automatically picks up all calls and determines if the call is a voice or fax call If the call is a fax call the product handles the call as an incoming fax If the incoming call is detected as a voice call the product generates an audible synthesized ring to alert you of an incoming voice call Select Back twice to return to the Fax Setup menu Select Advanced Setup and then select Fax Tel Ring Time Select the number of seconds after which the product should stop sounding the Fax Tel audible ring to notify you of an incoming voice call Connect and configure the product for fax 49 50 Install the HP Fax software Windows optional With the HP Fax software you can fax electronic documents from a computer if you meet the following requirements e The product is connected directly to the computer or to a network to which the computer is connected e The product software is installed
61. l press the Setup C button and make sure that the Number of Copies R light is on 4 Pressthe arrow buttons to adjust the number of copies 5 Press the Start Copy BA button to start copying LCD control panel 1 Load the document on the scanner glass according to the indicators on the product 2 Close the scanner 3 Atthe product control panel press the Number of Copies button 4 Select the number of copies 5 Press the Start Copy BA button to start copying Touchscreen control panel 1 2 Load the document on the scanner glass according to the indicators on the product Close the scanner From the Home screen on the product control panel touch the Copy button Touch the arrows to change the number of copies or touch the existing number and type the number of copies Touch the Start Copy button to start copying Chapter 4 Copy ENWW Copy on both sides duplex 1 Load the document on the scanner glass according to the indicators on the product 2 Close the scanner 3 Start the copy job e LED and LCD control panels On the product control panel press the Start Copy BA button e Touchscreen control panel From the Home screen on the product control panel touch the Copy button 4 Retrieve the printed page from the output bin and place it with the printed side facing down top edge first in the input tray 5 Flipthe original document on the scanner glass to copy the second side 6 Start the copy job e
62. less network diagnostic test ccccssessesssssssesssesscessceseceeesseessesseesseesersseesseeeaes 107 Reduce interference on a wireless network eese esee ee eene enne tn entrent 107 Solve Tax problems eo xo en Ri unn ene ens 109 Check the hardware setup cccsscssscecssecssscecseecsstcecseeesstecseecesesessececseecsecesseecsaeeecseesseeecseeesseees 109 Faxesaresending slowly 4 aetuooce ocio eire n oot deoa Toca sia devo aei aoa coe ave nodo quee Rn 110 Fax Quality 1S DOOL 3 naci eio loe cenae vastes te loe esie to e ac eto TTNET 111 Fax cuts off or prints on two pages cescesscssccsscesscsseesseessesseessecseesseesoesseesseessseceesseecaescnseeseeess 112 ENWW 9 Parts SUP PUGS and AECCSSONIOS 55 ois TEE ILES 113 Order parts accessories and supplies ccscsscssecssessecsecssecseesseessecsecseesseesseecassseecseesesscnseessessesseesssesseees 114 Customer self repair parts erectio enn nan ers ce rete o ee as serrara rinena erasa aerea Sg Una o Ua RE ERE ERE MERE R 114 Id cp 114 d RII E we useas sence saueene uae 115 ENWW vii viii ENWW 1 Product introduction e Product comparison e Product views e Control panel overview Go to www hp com support ljMFPM125series www hp com support ljMFPM126series www hp com support ljMFPMT127series or www hp com support ljMFPM128series for HP s all inclusive
63. load software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products Scan by using the HP Scan software Windows Use the HP Scan software to initiate scanning from software on your computer You can save the scanned image as a file or send it to another software application 1 Load the document on the scanner glass according to the indicators on the product 94 Ef NOTE For best results load small size paper Letter A4 or smaller with the long edge of the paper along the left side of the scanner glass 2 Click Start and then click Programs or All Programs in Windows XP 3 Click HP and then select your product 4 Click HP Scan select a scanning shortcut and then adjust the settings if necessary 5 Click Scan A NOTE Click Advanced Settings to gain access to more options Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts ENWW Scan by using the HP Scan software Windows 41 Scan by using the HP Scan software Mac OS X Use the HP Scan software to initiate scanning from software on your computer 1 Load the document on the scanner glass according to the indicators on the product ET NOTE Forbestresults load small size paper letter A4 or smaller with the long edge of the paper along the left side of the scanner glass 2 Open the HP
64. menus 2 Open the following menus e Network Setup e Wireless Menu e Wireless Direct 3 Select the On option and then press the OK button The product saves the setting and then returns the control panel to the Wireless Direct Settings menu Touchscreen control panel 1 From the Home screen on the product control panel touch the Wireless button 2 Open the following menus e Wireless Menu e Wireless Direct Settings e On Off 3 Touchthe On menu item The product saves the setting and then returns the control panel to the Wireless Direct Settings menu ENWW Set up HP Wireless Direct Printing 33 34 Chapter3 Print ENWW 4 ENWW Copy Make a copy Copy on both sides duplex Optimize copy quality Adjust the lightness or darkness for copies LED control panel only Reduce or enlarge copies LED control panel only Go to www hp com support ljMFPM125series www hp com support ljMFPM126series www hp com support IjMFPM1 27series or www hp com support ljMFPM128series for HP s all inclusive help for your product Solve problems Download software updates Join support forums Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 35 36 Make a copy LED control panel 1 Load the document on the scanner glass according to the indicators on the product 2 Close the scanner 3 Atthe product control pane
65. n ast nn ens inns narrans 78 The product picks up multiple sheets of paper esee sseeeee eene tn nnn nnn nnn 78 Frequent or recurring paper jams sees cesses esee eene nennen nnne nne tn sets senses sss tuse sa sesta ns sete sena 78 Preventpaper Jams uite ttes ve e ev recessu nee sav ida laws eadvouses dee ee e es us ER eES ONERE EUER ERU 80 Clear jams from the input tray cccesessesssesssssessecssessecssceseesssessesesesseseecoesaecssecaesssesseeseesaeesseeeeesaeensseneeeneses 81 Clear jams in the toner cartridge area sccsccssecssessecsscsseessesseesssessceseesscessessceseectecsseessessessecsssensecseessesseesseees 84 Clear jams in the rtp Trudor oe 87 Clear jams in the document feeder ccesscesscsssesscessessecssceseessesseeeseesesseessecseesaeesaeesaeeseeseeeseeeseesseesseseaeesseeaes 90 Improve print quality niece eie eR en nace ee nare Dre rae rese cond cedat direta er Easa Rer aen ACER RR Ug casos 92 Print from a different software program sees eeseeee eene ne nennen senes th sense tenens tare s sinas 92 Set the paper type setting for the print job eese eene eene nennen nnns 92 Check the paper type setting Windows ccccccsssessssessssesscsssccsssscssssesecssseesesaeseaes 92 Check the paper type setting Mac OS X ssccscsssscscsssessescsssesscsessseseceeseseseceeaeseseeneness 92 Check the toner cartr
66. n setting Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection LCD control panel 1 On the product control panel press the Setup X button 2 Select Fax Setup and then select All Faxes 3 Select Error Correction and then select On Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup y button 2 Select Service and then select Fax Service 3 Select Error Correction and then select On 100 Chapter8 Solve problems ENWW Check the Fit to Page setting If the product printed a fax job off the page turn on the fit to page feature from the product control panel A NOTE Make sure that the default paper size setting matches the size of the paper in the tray LCD control panel 1 On the product control panel press the Setup X button 2 Select Fax Setup and then select Recv Fax Setup 3 Select Fit to Pa
67. n the product control panel press the Setup button 2 Open the following menus e System Setup e Paper Setup 3 Select Def paper size 4 Select the name of the paper size that is in the input tray and then press the OK button 5 Select Def paper type 6 Select the name of the paper type that is in the input tray and then press the OK button Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup Bx button 2 Open the following menus 96 Chapter8 Solve problems ENWW 3 4 e System Setup e Paper Setup Select the Paper Size option and then touch the name of the paper size that is in the input tray Select the Paper Type option and then touch the name of the paper type that is in the input tray Optimize for text or pictures The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Usethis setting for documents that contain mostly text This is the default setting for Copy Optimize e Picture Use this setting for documents that contain mostly graphics LCD control panel 1 Load the document on the scanner glass according to the indicators on the product 2 Onthe product control panel press the Copy Menu E button 3 Select the Optimize menu 4 Usethearrow buttons to scroll through the options an
68. ompany name or header and then press the OK button A NOTE The maximum number of characters for the fax header is 40 Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup amp button 2 Select Fax Setup and then select Basic Setup rd Select Time Date 4 Selectthe 12 hour clock or 24 hour clock ENWW Connect and configure the product for fax 45 5 Use the keypad to enter the current time and then touch the OK button 6 Selectthe date format 7 Use the keypad to enter the current date and then touch the OK button 8 Select Fax Header 9 Use the keypad to enter your fax number and then touch the OK button A NOTE The maximum number of characters for the fax number is 20 10 Use the keypad to enter your company name or header and then touch the OK button To enter special characters that are not on the standard keypad touch the button to open a keypad that contains special characters A NOTE The maximum number of characters for the fax header is 40 HP Fax Setup Wizard Windows 1 Click Start and then click Programs 2 Click HP click the name of the product and then click Fax Setup Wizard 3 Follow the on screen instructions to configure the fax settings Configure for stand alone fax You can use the product as a stand alone fax machine without connecting it to a computer or a network LCD control panel 1 On the product control
69. option to set the product to stop printing until you replace the toner cartridge e Selectthe Prompt option to set the product to stop printing and prompt you to replace the toner cartridge You can acknowledge the prompt and continue printing e Selectthe Continue option to set the product to alert you that the toner cartridge is very low but to continue printing For models with fax when the product is set to the Stop option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while stopped For models with fax when the product is set to the Prompt option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged Once an HP toner cartridge has reached Very Low HP s Premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement ENWW A Cartridge is low or Cartridge is very low message displays on the product control panel 67 Replace the toner cartridge When a toner cartridge approaches the end of useful life you are prompted to order a replacement Y
70. other telephone cable to the telephone port on the product and to the line in port on the answering machine or extension phone 44 Chapter6 Fax ENWW Configure the product How you configure the product varies depending on whether you set it up for standalone fax with an answering machine or with an extension phone A NOTE Configuring the fax time date and header settings is required to use the fax feature e Configure fax time date and header e Configure for stand alone fax e Configure for an answering machine e Configure for an extension phone Configure fax time date and header You might have configured these settings when you installed the software You can configure these settings at any time by using the product control panel or the HP Fax Setup Wizard e Control panel e HPFaxSetup Wizard Windows Control panel LCD control panel 1 On the product control panel press the Setup button 2 Select System Setup and then select Time Date 3 Select the 12 hour clock or 24 hour clock 4 Use the keypad to enter the current time and then press the OK button 5 Select the date format 6 Use the keypad to enter the current date and then press the OK button 7 Select Fax Setup and then select Fax Header 8 Use the keypad to enter your fax number and then press the OK button A NOTE The maximum number of characters for the fax number is 20 9 Use the keypad to enter your c
71. ou can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality T Lift the scanner assembly 2 Open the top cover 3 Remove the toner cartridge 68 Chapter 7 Manage the product ENWW 4 Remove the new toner cartridge from the bag Place the used toner cartridge in the bag for recycling 5 Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge CAUTION Do not touch the shutter or the surface of the roller 6 Bend the tab on the left side of the cartridge until the tab breaks loose Pull the tab until all the tape is removed from the cartridge Place the tab and tape in the toner cartridge box to return for recycling ENWW Replace the toner cartridge 69 7 Align the toner cartridge with the tracks inside the product and then insert the toner cartridge until it is firmly seated 8 Close the top cover 9 Lower the scanner assembly 70 Chapter7 Manage the product ENWW 8 Solve problems e Control panel help system touchscreen models only e Interpret control panel light patterns LED model only e Print information pages e Restorethe factory set defaults e Solve paper feed or jam problems e Clear jams from the input tray e Clear jams in the toner cartridge area e Clear jams in the output bin e Clearjams in the document feeder e Improve print
72. panel press the Setup button 2 Select System Setup and then select Time Date 3 Select the 12 hour clock or 24 hour clock 4 Use the keypad to enter the current time and then press the OK button 5 Selectthe date format 6 Use the keypad to enter the current date and then press the OK button 7 Select Fax Setup and then select Fax Header 8 Use the keypad to enter your fax number and then press the OK button A NOTE The maximum number of characters for the fax number is 20 9 Use the keypad to enter your company name or header and then press the OK button A NOTE The maximum number of characters for the fax header is 40 46 Chapter6 Fax ENWW Touchscreen control panel 1 From the Home screen on the product control panel select Setup By 2 Select Fax Setup and then select Fax Set Up Utility 3 Follow the on screen prompts and select the appropriate response for each question A NOTE The maximum number of characters for the fax number is 20 The maximum number of characters for the fax header is 40 ENWW Connect and configure the product for fax 47 Configure for an answering machine If you connect a telephone answering machine to the product you need to configure the Rings to Answer and Answer Mode settings for the product Follow these steps to configure the product LCD control panel 1 On the product control panel press the Setup X button 2 Select Fax Setup and then select Fax Recv Setup
73. problems ENWW Restore the factory set defaults Restoring the factory set defaults returns all of the product and network settings to the factory defaults It will not reset the page count tray size or language To restore the product to the factory default settings follow these steps A CAUTION Restoring the factory set defaults returns all of the settings to the factory defaults and it also deletes any pages that are stored in the memory LCD control panel 1 From the product control panel press the Setup button 2 Open the Service menu 3 Select the Restore Defaults option and then touch the OK button The product automatically restarts Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup y button 2 Touchthe Service menu 3 Select the Restore Defaults option and then touch the OK button The product automatically restarts ENWW Restore the factory set defaults 71 Solve paper feed or jam problems If the product has recurring problems with paper feeding or with jams use the following information to reduce the number of occurrences The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 6 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper size and type are set correctly on the product control panel Make s
74. product settings from your computer This tool opens the HP Embedded Web Server for the product A NOTE This toolis available only if you performed a full installation when you installed the product Depending on how the product is connected some features might not be available 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item Tab or section Home tab Provides product status and configuration information Description e Device Status Shows the product status and shows the approximate percent life remaining of HP supplies e Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable Device Configuration Shows the information found on the product configuration page e Network Summary Shows the information found on the product network configuration page e Reports Print the configuration and supplies status pages that the product generates e Event Log Shows a list of all product events and errors System tab Provides the ability to configure the product from your computer Print tab Provides the ability to change default print settings from your computer e Device
75. quality e Improve copy and scan quality e Improve fax image quality e Solve wired network problems e Solve wireless network problems e Solvefax problems Go to www hp com support ljMFPM125series www hp com support ljMFPM126series www hp com support ljMFPMT127series or www hp com support ljMFPM1268series for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Findwarranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products ENWW Control panel help system touchscreen models only The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem 72 Chapter8 Solve problems ENWW Interpret control panel l
76. quality becomes unacceptable Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended You can change the way the product reacts when supplies reach the Very Low state You do not have to re establish these settings when you install a new toner cartridge Enable or disable the Very Low settings You can enable or disable the default settings at any time and you do not have to re enable them when you install a new toner cartridge LCD control panel 1 On the product control panel press the Setup X button 2 Open the following menus e System Setup e Supply Settings e BlackCartridge e VeryLow Setting 3 Select one of the following options and then press the OK button e Selectthe Stop option to set the product to stop printing until you replace the toner cartridge e Selectthe Prompt option to set the product to stop printing and prompt you to replace the toner cartridge You can acknowledge the prompt and continue printing e Selectthe Continue option to set the product to alert you that the toner cartridge is very low but to continue printing Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup Bx button 2 Open the following menus e System Setup e Supply Settings 66 Chapter 7 Manage the product ENWW e Black Cartridge e Very Low Setting 3 Select one of the following options e Selectthe Stop
77. r glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 Fromthe Home screen on the product control panel select Fax ENWW Sendafax 51 3 Use the keypad to enter the fax number ET NOTE Touse access codes credit cards or calling cards you must dial the fax number manually to allow for pauses and dialing codes To send a fax to an international destination dial manually to allow for pauses and international dialing codes You cannot use speed dials with access codes credit cards calling cards or to dial international destinations 4 Select Start Fax ET NOTE If you are faxing from the scanner glass and your document includes multiple pages follow the control panel prompts to confirm and load additional pages Send a fax using the HP software Windows 1 Load the document e Ifyou are loading an original on the scanner glass place it on the scanner glass face down in the left rear corner of the scanner glass e Ifyou are loading multiple pages in the document feeder load the pages face up and then adjust the paper guides until they are snug against the paper A NOTE If documents are in the document feeder and on the scanner glass at the same time the product processes the document in the document feeder and not the one on the scanner glass 2 Click Start click Programs or All Programs in Windows XP and then click HP 3 Clickth
78. r p151 p152 pls3 p653 Print what Document xj Zoom Print All pages in range z Pages per sheet 1 page Scale to paper size No Scaling TR x Me eee ee FL OE a ee Paetus 57 eeomv 0 Onentation I Porvait Print on Both Sides Manually 3 None X Page Format Pages per Sheet 1 Advanced e emm EEE TRY acm cam Hs MPH OE om ee eee Food Qnentaton 1 Porvait M W Landscape None Page Format j Pages per Sheet 1 X I Advanced U Print tasks Windows 23 5 Select the correct number of pages per sheet from the Pages per sheet drop down list and then click or tap the Advanced button 6 Select the correct Pages per Sheet Layout option from the drop down list 24 Chapter3 Print Leyo PagegQueity Onentabon ll Pornait Print on Both Sides Manually 3 None Page Format Pages per Sheet 1 se HP Laserjet Pro MFP 1127 M128 PCLmS Advanced Document Settings S Paper Output Paper Size Letter 3 f Document Opbons i5 95 Printer Features Booklet Hone Page Borders Off mcm T ENWW Select the correct Page Borders option from the drop down list click or tap the OK button to close the Advanced Options dialog box and then click or tap the OK button to close the Properties or Preferences dialog box In the Print dialog box click or tap the OK button to print t
79. r p151 pls2 p1s3 p8s3 Print what Document Print a pages in range iz Zoom Pages per sheet 1 page Scale to paper size No Scaling Print tasks Windows 25 4 5 Click or tap the Paper Quality tab From the Media drop down list select the correct paper type and then click or tap the OK button to close the Properties or Preferences dialog box In the Print dialog box click the OK button to print the job 26 Chapter 3 Print amo 5 LES Tray Selecion Paper Source Autom ancally Select Media Plain Quality Setnngs Draft Layout PepertQuaity Tray Selecion Paper Source Automatically Select Ce E Quality Semngs EconoMode Q9 FastRes600 FastRes 1200 dh oc Status Idle Type o o o Whee e Mie 45 s o Comment Page range Copies al Number of copies i ij y Current page Selection section For example type 1 3 5 12 or pisi p1s2 p1s3 p8s3 Printwhat Document Print All pages in range E Print to file Manual duplex ENWW Additional printing information ENWW Go to www hp com support to visit the support Web site for this product and for details about performing specific print tasks such as the following Select the paper size Select the page orientation Create a booklet Select the quality
80. rasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder input tray 98 Chapter8 Solve problems ENWW Improve fax image quality Check the scanner glass for dirt or smudges Check the send fax resolution setting Check the lightness darkness setting Check the Error Correction setting Check the Fit to Page setting Clean the pickup rollers and separation pad in the document feeder Send to a different fax machine Check the sender s fax machine Check the scanner glass for dirt or smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 4 5 6 Press the power button to turn the product off and then disconnect the power cable from the electrical outlet Open the scanner lid Clean the scanner glass the document feeder strips and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and d
81. ress the Setup X button 2 Select Fax Setup and then select Fax Recv Setup 3 Select Extension Phone 48 Chapter6 Fax ENWW 10 Make sure that the On option is selected With this setting turned on you can alert the product to pick up the incoming fax call by pressing 1 2 3 sequentially on the telephone keypad Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1 2 3 sequence The telephone company service does not work if it conflicts with the product Press the Back button to return to the Fax Recv Setup menu Select Answer Mode Select Fax Tel and then press the OK button With this setting the product automatically picks up all calls and determines if the call is a voice or fax call If the call is a fax call the product handles the call as an incoming fax If the incoming call is detected as a voice call the product generates an audible synthesized ring to alert you of an incoming voice call Press the Back button to return to the Fax Recv Setup menu Select Fax Tel Ring Time Select the number of seconds after which the product should stop sounding the Fax Tel audible ring to notify you of an incoming voice call and then press the OK button Touchscreen control panel ENWW 1 2 10 From the Home screen on the product control panel select Setup By Select Fax Setup and then select Advanced Setup Select Extension Phone Ma
82. riate control panel button to continue Print multiple pages per sheet Mac OS X 1 2 3 Click the File menu and then click the Print option In the Printer menu select the product Open the menus drop down list or click Show Details and then click the Layout menu From the Pages per Sheet drop down list select the number of pages that you want to print on each sheet In the Layout Direction area select the order and placement of the pages on the sheet From the Borders menu select the type of border to print around each page on the sheet Click the Print button Select the paper type Mac OS X 1 2 3 4 5 Click the File menu and then click the Print option In the Printer menu select the product Open the menus drop down list or click Show Details and then click the Finishing menu Select a type from the Media type drop down list Click the Print button Additional printing information Go to www hp com support to visit the support Web site for this product and for details about performing specific print tasks such as the following ENWW Print tasks Mac OSX 29 e Create and use printing shortcuts or presets e Selectthe paper size or use a custom paper size e Selectthe page orientation e Createabooklet e Scale a document to fit a specific paper size e Print the first or last pages of the document on different paper e Print watermarks on a document 30 Chapter3 Print ENWW W
83. ridge 68 restoring factory set defaults 77 S scan quality improving 96 scanner glass cleaning 96 scanning from HP Scan software Mac 42 from HP Scan software Windows 41 settings factory set defaults restoring 77 sleep delay setting 64 software HP Utility 60 special paper printing Windows 25 status Home screen controlpanel 10 HP Utility Mac 60 LED control panellights 73 supplies low threshold settings 66 ordering 114 partnumbers 114 replacing toner cartridge 68 status viewing with HP Utility for Mac 60 using whenlow 66 supplies status checking 93 supplies status page printing 75 93 supported media 12 supported operating systems 2 T toner amount remaining 93 toner cartridge checking for damage 94 low threshold settings 66 replacing 68 using whenlow 66 transparencies printing Windows 25 Tray 1 loading 14 trays included 2 locating 4 troubleshooting configuration page 75 faxes 109 jams 80 LED error codes 73 LED light patterns 73 network problems 103 paper feed problems 78 supplies status page 75 wired network 103 wireless network 105 two sided copying 37 two sided printing settings Windows 20 W Web Services applications 57 enabling 57 wireless network troubleshooting 105 wireless network interference 107 ENWW 2014 Hewlett Packard Development Company L P www hp com CZ2172 90968
84. ris smearing on the printed pages e Printed characters seem misformed e Printed pages are curled Always use a paper type and weight that this product supports In addition follow these guidelines when selecting paper e Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges e Use paper that has not been previously printed on e Use paper that is designed for use in laser printers Do not use paper that is designed only for use in inkjet printers e Usepaperthatis not too rough Using smoother paper generally results in better print quality Check the product environment Verify that the product is operating within the environmental specifications listed in the product Warranty and Legal Guide Check the EconoMode settings ENWW HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge Follow these steps if the entire page is too dark or too light 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab and then locate the Quality Settings area e ifthe entire page is too dark select the EconoMode setting e ifthe entire page i
85. rol panel press the Setup button b Open the following menus e Network Setup e ShowIP Address 2 To open the HP Embedded Web Server enter the product IP address into the address line of a Web browser A NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 3 Click the System tab and then click the Product Security link A NOTE If a password has previously been set you are prompted to provide the password Enter the password and then click the Apply button 4 Enter the new password in the New Password box and in the Verify Password box 5 Atthe bottom of the window click the Apply button to save the password Touchscreen control panel 1 From the Home screen on the product control panel touch the Network One button to find the product IP address 2 To open the HP Embedded Web Server enter the product IP address into the address line of a Web browser A NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 3 Click the System tab and then click the Product Security link ET NOTE If apassword has previously been set you are prompted to provide the password Enter the password and then click the Apply button 62 Chapter7 Manage the product ENWW 4 Enterthe new password in the New Password box and in the Verify Password box 5 Atthe bottom of the
86. s other wireless networks and some Bluetooth devices Verify that the print driver is installed on the computer Verify that you have selected the correct printer port Verify that the computer and product connect to the same wireless network For Mac OS X verify that the wireless router supports Bonjour Solve wireless network problems 105 The product does not print after the wireless configuration completes 1 Make sure that the product is turned on and in the ready state 2 Turn off any third party firewalls on your computer 3 Make sure that the wireless network is working correctly 4 Make sure that your computer is working correctly If necessary restart the computer 5 Verify that you can open the product HP Embedded Web Server from a computer on the network The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 If programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product 1 M Make sure that the router or product connects to the same network that your computer connects to 2 Printa configuration page 3
87. s too light select the FastRes 1200 setting 4 Clickthe OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job Improve print quality 95 Improve copy and scan quality Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Press the power button to turn the product off and then disconnect the power cable from the electrical outlet 2 Openthe scanner lid 3 Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting 5 Connect the power cable to an outlet and then press the power button to turn the product on Check the paper settings LED control panel 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item 3 Onthe Systems tab click Paper Setup LCD control panel 1 O
88. screen ENWW Control panel overview 7 Start Copy button Starts a copy job 13 ePrint button Opens the Web Services menu M127fn M128fn M127fp M128fp 2 2 3 LIE 6 mno 8 w 9 1 Start Fax button Starts a fax job 2 Setup button Opens the Setup menu 3 Left arrow button Moves the cursor to the left or scrolls through menu options 4 OK button Confirms a setting or an action to proceed 5 Right arrow button Moves the cursor to the right or scrolls through menu options 6 Power on off button Turns the product on or off 7 Cancel button Clears settings cancels the current job or exits the current menu 8 Copy Settings button Opens the Copy Settings menu 9 Lighter Darker button Adjusts the darkness setting for the current copy job 10 Number of Copies button Sets the number of copies 11 Back button Returns to the previous screen 12 Start Copy button Starts a copy job 13 ePrint button Opens the Web Services menu 8 Chapter 1 Product introduction ENWW 14 Numeric keypad Use the keypad to enter fax numbers or select menu options 15 Fax Redial button Recalls the fax number used for the previous fax job M127fw and M128fw 1 Touchscreen display Provides access to the product features and indicates the current status of the product 2 Help button and light Provides access to the control panel help system 3 Power on off button Turns the product on or off 4 R
89. seaseses 29 Web based Printing sssccssccssecsecssesssessecseecssessesssecsecssecsecseesseecaseseecseesaseaeesssecaesaeecaesaesaeecaseaeessessaessnesaeeaees 31 FPSO PIAA eee E 31 HP Tela eL ETUR GUT TE REEEEETRTTO DIETER 31 BIEPFIDE 15 5 cay A E eet ate CHER ver Do tbi i cu E A A IUe ture CIE 32 Set up HP Wireless Direct Printing sees eese eene ener tnn nnt nenne tnnt nn sinn innen nn sinn snnt inn sn nns nn nnns 33 Rs 35 ud pM 36 Copy onbothisides dupleX 5 2 Gitter sie tine He sas sat ES Ee e RR aes soe ERR RU REN eves 37 Optimize copy quality esee se eeses esee eene ee nennen nenne thntnns tns ttn s irse nass s aaar aio aria sessi esse sas toss sas sese sane nas 37 Adjust the lightness or darkness for copies LED control panel only sesenta 39 Reduce or enlarge copies LED control panel only eese eseeeee eese teens tn snttn insta sns ns es 40 RTI eee 41 Scan by using the HP Scan software Windows cssscsscsesscscssesscsesscsessessesesecsenseascssecsensesesseaeesenseseeseseeees 41 Scan by using the HP Scan software Mac OS X cccsscssssesscscssescssessssesscscsscsessesscsesscsesscsensesesseaecseseesseaeeseneeneas 42 Gr FAM f 43 Connect and configure the product for fax css
90. sesseeeeesaeesssesseenssees 16 LE AE 19 Pcr cx nnb rb 20 How to print Windows cccecsccsessessscccsesesscsssesesesessesescsesesecaesesesecaescseseeaescsesececeeaesecesseseseceseeseseees 20 Manually print on both sides Windows csccccssessesscscssesscsesseseseecsesseseseesesseseesseseeeeseseesesseaeens 20 Print multiple pages per sheet Windows ccccccsccscssesscscssessesecseseesesseseeseseesseseesceescseeseeseeeeseens 23 Select the paper type Windows cccecssssessessscsescssssescsesssecsessssssescsessseceeaesesaescseseseeseeseeatsceeeneneas 25 Additional printing information eese eese eene nnne nnne nnne tn sena sense thai sh sena nenne tanen 27 nSCr AXIS 28 How to print Mac OS X ccecesssescscesscscsesesesessescsssssececeesesessseesesesesaescaesesesesseseseseescaeseseeseseenseeseseees 28 Manually print on both sides Mac OS X cccssssccssssesscsecsesscsessessesessessesessesessessesesecseseseseesseaeens 28 Print multiple pages per sheet Mac OS X cccccesesscsessesscscsseseesessessesestessecesesessessessesecsensesesseaeens 29 Select the paper type Mac OS X sess entente tenent tenter senate trn sette tete nens 29 ENWW Additional printing information cc ccsscesscesscssscsscesecssecsesseesecsseessesseecseeseseaeesseesseesseess
91. settings Select page borders Print tasks Windows 27 Print tasks Mac OS X e Howto print Mac OS X e Manually print on both sides Mac OS X e Printmultiple pages per sheet Mac OS X e Selectthe paper type Mac OS X e Additional printing information How to print Mac OS X The following procedure describes the basic printing process for Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then select other menus to adjust the print settings 4 Click the Print button Manually print on both sides Mac OS X 3 E NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then click the Manual Duplex menu 4 Click the Manual Duplex box and then select a binding option 5 Click the Print button The product will print the first side of all the pages in the document first 28 Chapter3 Print ENWW 6 7 8 Retrieve the printed stack from the output bin and place it with the printed side facing down top edge first in the input tray At the computer click the Continue button to print the second side of the job If prompted touch the approp
92. sheets of paper from feeding through the product at one time 1 Load the paper face up with the top forward in the input tray The orientation of the paper in the tray varies depending on the type of print job For additional information see Table 2 1 Input tray paper orientation on page 15 2 Adjust the paper guides until they are snug against the paper 14 Chapter2 Paper trays ENWW Table 2 1 Input tray paper orientation Paper type Duplex mode How to load paper Preprinted or letterhead 1 sided printing or 2 sided printing Face up Top edge leading into the product Prepunched 1 sided printing or 2 sided printing Face up Holes toward the left side of the product Envelopes 1 sided printing Face up Top edge toward the right of the tray postage end entering the product last ENWW Loadtheinputtray 15 Tray adjustment for small paper sizes To print on paper shorter than 185 mm 7 3 in use the short paper extender to modify the input tray T Remove the short paper extender tool from the storage slot on the right side of the input area 2 Attach the tool to the paper length guide on the input tray 3 Load the paper into the tray and then adjust the paper guides until they are snug against the paper 16 Chapter2 Paper trays ENWW 4 Push the paper into the product until it stops and then push the paper length guide in so the extender tool supports the paper 5 When finished print
93. ter For Windows click Start click Run type cmd and then press Enter b Type ping followed by the router IP address For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c Ifthe window displays round trip times the network is working 4 Make sure that the router or product connects to the same network that the computer connects to a Printaconfiguration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Perform a wireless network diagnostic test From the product control panel you can run a diagnostic test that provides information about the wireless network settings LCD control panel 1 On the product control panel press the Setup X button 2 Select Network Setup and then select Wireless Menu 3 Select Network Test and then press the OK button The product prints a test page that shows test results Touchscreen control panel 1 From the Home screen on the product control panel touch the Setup X button 2 Select Network Setup and then select Wireless Menu 3 Select Run Network Test The product prints a test page that shows test results Reduce interference on a wireless network The following tips can reduce interference in a
94. tridge door is fully closed E4 The toner cartridge is very low Press the Start Copy button to continue or replace the toner cartridge E5 The toner cartridge is very low Replace the toner cartridge HO The product is in manual feed Load the correct paper type mode and size into the input tray Press the Start Copy button to continue H1 The product is processing a Load the pages into the input manual duplex job tray to print the second sides Press the Start Copy button to continue The attention and toner lights E3 The print cartridge is missing or Install the print cartridge are blinking is not installed correctly The toner light is on The print cartridge has reached You do not need to replace the the end of its estimated useful print cartridge at this time life When the supply has unless print quality is no longer reached this condition the HP acceptable Premium Protection warranty for that supply has ended The attention and ready lights E6 The product has experienceda 1 Turn off the product or are on fatal error from which it cannot disconnect the power E7 recover cord from the product E8 2 Wait 30 seconds and then turn on the product E9 or reconnect the power cord to the product 3 Waitfor the product to initialize If the error persists contact HP customer support Chapter8 Solve problems ENWW Print information pages Information pages reside within the product memory These pa
95. ure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The pickup roller and separation pad might be contaminated The product picks up multiple sheets of paper 78 If the product picks up multiple sheets of paper from the tray try these solutions 1 6 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Make sure the printing environment is within recommended specifications Frequent or recurring paper jams Follow these steps to solve problems with frequent paper jams If the first step does not resolve the problem continue with the next step until you have resolved the problem 1 If paper has jammed in the product cl
96. ve faximage quallby 5 iit ree ete ei ose tees i tero Moroes e deditos eau eds 99 Check the scanner glass for dirt or smudges c ccescesscessecsecssesssecesessscessceeeseesesseesseesesseeseees 99 Check the send fax resolution setting eese eese eeeeee esee eren eene nennen nnns tnn nnns ne 99 Check the lightness darkness setting cccccsscscssesscscsscsessesessessccessesessessssessesesseseseseaecseseeeenes 100 Check the Error Correction setting ccsccssccssesssesssesssesssesscesscesscessesseeeseeseeeseeseeseesaesseeesaeees 100 Check the Fit to Page setting leise sees see eene eene rennen nennen nnne nnne ases sns sns en asinis 101 Clean the pickup rollers and separation pad in the document feeder ssus 101 Send to a different fax machinhe eee denen tne ni tnn eH IR en nh eee e eaae ea Dane Sagen dn 102 Check the sender s fax machine erret eer enean thee enn eu ken eee tne n ane a eee pe Ree aa 102 Solve wired Network problems donet tired estne erri re ee raro Ren p ere act eee sop A dedi aba e ema equa 103 Poor physical connection ccscsccscssssssesscesscesseessesseesseessesseesseeseesseescesseeeseesesesesesseessesssesseesaess 103 The computer is using the incorrect IP address for the product esses 103 The computer is unable to communicate with the product
97. window click the Apply button to save the password Lock the product 1 You can attach a security cable to the slot on the back of the product ENWW Product security features 63 Economy settings Print with EconoMode e Configure the Sleep Auto Off After setting Print with EconoMode This product has an EconoMode option for printing drafts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge A NOTE If this option is not available in your print driver you can set it using the HP Embedded Web Server 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 Clickthe EconoMode check box Configure the Sleep Auto Off After setting LCD control panel 1 On the product control panel press the Setup X button 2 Open the following menus e System Setup e Energy Settings e Sleep Auto Off After 3 Use the arrow keys to select the time for the Sleep Auto Off delay and then press the OK button Ef NOTE The default value is 15 Minutes 4 Theproduct automatically wakes when it rece
98. wireless network ENWW Solve wireless network problems 107 e Keepthe wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones These objects can disrupt radio signals e Keepthe wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signal strength e Position the wireless router in a central location in line of sight with the wireless products on the network 108 Chapter8 Solve problems ENWW Solve fax problems Check the hardware setup Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pages Check the hardware setup ENWW Several possible fixes are available After each recommended action retry faxing to see if the problem is resolved For best results during fax problem solving make sure the line from the product is connected directly to the wall phone port Disconnect all other devices that are connected to the product Verify that the telephone cord is connected to the correct port on the back of the product Check the phone line by using the fax test LCD control panel Touchscreen control panel 1 Onthe product control panel press the Setup A button 1 From the Home screen on the product control panel touch the Setup button 2 Select Service and then select Run Fax Test The product prints a f
99. x 279 mm 8 5 x 11 in Legal 216x356 mm 8 5 x 14 in A4 210x 297 mm 8 3 x 11 7 in A5 148 x 210 mm 5 8 x 8 3 in A6 105 x 148 mm 4 1 x 5 8 in B5 JIS 182x257 mm 7 2 x 10 1 in Executive 184 x 267 mm 7 3 x 10 5 in Postcard JIS 100 x 148 mm 3 9 x 5 8 in Double Postcard JIS 200 x 148 mm 7 9 x 5 8 in 16K 184 x 260 mm 7 2 x 10 3 in 16K 195 x 270 mm 7 7 x 10 6 in 16K 197 x 273 mm 7 8 x 10 8 in 8 5 x13 216 x 330 mm 8 5 x 13 in Envelope 10 105 x 241 mm 4 1 x 9 5 in Envelope Monarch 98 x 191 mm 3 9 x 7 5 in Envelope B5 176 x 250 mm 6 9 x 9 8 in Envelope C5 162 x 229 mm 6 4 x 9 in Envelope DL 110 x 220 mm 4 3 x 8 7 in Custom 76 x 127 mm to 216 x 356 mm 3 x 5 into 8 5 x 14 in 12 Chapter2 Paper trays ENWW Supported paper types ET NOTE To obtain the best results select the correct paper size and type in the print driver before printing e Plain e HP EcoSMART Lite e Light60 74g e Midweight 96 110g e Heavy 111 130g e Extra Heavy 131 175g e X Monochrome Laser Transparency e Labels e Letterhead e Preprinted e Prepunched e Colored e Rough e Bond e Recycled e Envelope e Vellum ENWW Supported paper sizes and types 13 Load the input tray A NOTE When you add new paper make sure that you remove all of the paper from the input tray and straighten the stack Do not fan the paper This reduces jams by preventing multiple

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