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HP LaserJet MFP Analog Fax Accessory 500 User's Manual

1. cccccecceeeeeeeeteeeeeeeteeeennneeeeeees 72 Emor MESSAGES roroi viansaceert yiahtaace ca whheead ca wakededenpauadeb ei yak laad i yetlaaneteualadeon eh adadubonnrshaah map etaeneins 73 WING OX AT EE E E E A AS AT E E E E A EE E P 77 ENWW 1 Setup e Introduction e System requirements Install the MFP Send Fax driver e Uninstall the HP MFP Send Fax driver ENWW 2 Introduction You can use the HP LaserJet MFP Send Fax driver to send faxes from your computer to one or more HP multifunction peripherals MFP After it is installed the driver can be accessed by printing to the MFP Send Fax driver This guide describes the fax functions that are included with the MFP Send Fax driver Conventions used in this guide 29 TIP Tips provide helpful hints or shortcuts Ey NOTE Notes provide important information to explain a concept or to complete a task CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product Chapter 1 Set up ENWW System requirements Operating systems The MFP Send Fax driver is supported on the following operating systems e Windows XP SP2 or later 32 bit E NOTE Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide b
2. 2 eeeeeeeeeeeeeeeeee eect eeeeeeeeeeeteeeteeeeeeeeeee 19 Uninstall the HP MFP Send Fax driver 0 2 2 2 cccecceeeceeecceccee cece eee eeeeeeeceaeaaeaaeceeeeeeeeeeeesesececenecaeeeeesenees 28 Pe SEG AROS aes coeeesetes cece xe A cack tance ecseasdectenssdisedcaseaetaicsce vai sevencaunapries aaa 29 Send a fax to a single recipient ooo eee cettee eee cette eee teeta aae tees ee eaaaeeeeeeeeeeaaaeeeeeeeeaaeeeeeseeaaeeeeseeeaaees 30 Send a fax to multiple recipients ccccecceceecceceeeeceeceeeeeeeeeeeeee cece eaeseaseceaeeaaenaaceaeceeceeeeeeeeeees 33 Send a fax by using the Phone DOOK eeeeceeeeeeeeeceeeeeeeeeeeeeeeeeeeaeeeeeeeeeaaeeeeseeeaeeeeesesenaeeeeesenaaees 36 Cancela TAX JOD reiri ede os aed Lashes seo ces saee cee vad ed cau gave cevaveaceeeatursated Guides ti ceivess ARENE AiE 40 Insert special characters in the fax NUMDET ccccccceceeeeeeeeeeececneaeeeeeeeeeeeeeeseesecceaeeeeeeeeeeeeeteneeaas 41 Edit the phone BOOK riisin aiai E covanedanuieeaaaeucaaddea teeaeeeh AARRE 42 Add names to the phone book ccececeeceeeeeeceeceeeeeeeee eee eeeeee sec caeaaaeaaecaeeeeeeeeeeeeeeeteteees 42 Add groups to the phone book ceccccceceeeeeeeeeeeeeeeaaeaeeeeeeeeeeeeeeseceecnaeaaeeeeeeseeeeeeeeeneees 44 Remove names from the phone DOOK cccccceceeeeeeeeeeeeeeeceeeeeeeeeeeeeeeeecneaeaaeeeeeeeeeeeeeeee 44 Edit names in the phone DOOK 2 ccc ce cee e
3. 1 On the Fax Job tab under Fax To in the HP MFP Send Fax dialog box click the book icon ENWW Edit the phone book 47 HP MFP Send Fax Fax To Recipient Name Fax Number oF Company Name Clear Fields Add to Phone Book Include With Fax C Cover Page Notes 48 Chapter2 Send faxes ENWW 2 Inthe Add Recipients From Phone Book dialog box select the name that you want to edit and then click Edit Phone Book This opens the Edit Phone Book dialog box Add Recipients From Phone Book Type name or select from list Fax Recipients Name Number John Smith 555 1212 Mary Johnson 5 1234 3 In the Edit Phone Book dialog box highlight an existing name and click Edit The Edit Phone Book Entry dialog box opens and displays the current contact information Edit the Recipient Name Fax Number and Company Name as needed and click OK This returns you to the Edit Phone Book dialog box Recipient Name Fax Number Company Name Ey NOTE To review contact information before sending the fax select a name in the Edit Phone Book dialog box and click Details The Details dialog box opens Verify the information and click OK or Cancel You can not edit information in this dialog box 4 Click OK when you are done editing ENWW Edit the phone book 49 Export phone book entries to a comma separated values CSV formatted file You can
4. Ap ANALOG FAX ACCESSORY 500 Send Fax Driver Guide GY HP Analog Fax Accessory 500 Send Fax Driver Guide Copyright and License 2013 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 4 2013 Part number CC487 91240 Trademark Credits Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation All products mentioned herein may be trademarks of their respective companies Local country region laws may prohibit the use of this product outside of the countries regions specified It is strictly forbidden by law in most countries regions to connect nonapproved telecommunications equipment fax machines to public telephone networks ENERGY STAR and the ENERGY STAR mark are registered U S marks Table of contents AD UU ie ada aera so lt a ecg E E AE E ada scent ane EE A A chance E A ae eames ates 1 Introduction seisin dec cedattcate
5. 9 Ifthe billing code feature is enabled type the billing code under Billing Information in the HP MFP Send Fax dialog box The billing code can be changed for any individual fax job HP MFP Send Fax 10 To send the fax to all of the fax recipients with the default sender fax quality notification information and preview preferences click Send y NOTE Click the Setup tab on the HP MFP Send Fax dialog box to view the sender fax quality notification and preview settings This information can be changed for any individual fax job Click Send to send the fax 38 Chapter 2 Send faxes ENWW 11 If you selected Show Preview Before Sending Fax on the Setup tab a preview of the fax job appears Review the fax for accuracy amp HP MFP Send Fax Test Page Eie yew Send Fax Xconceifax E H H Two Poges P eee beer hate beweD rte dees Beee jerii erejet Stroper trejas Teneraet Saana Windows XP we Printer Test Page eeReeeMeeebeee Tree bene mere bees deneberee Page 1 of 2 page s Ey NOTE The preview function is not available when you use Point and Print Point and Print is a Windows feature that you can use to connect print or fax to a remote printer without using installation disks Files and configuration information are automatically downloaded from the print server to the client 12 Click View or use the zoom drop down menu to change the size of the document preview 13 Click the arrow
6. Setup tab by clicking Edit Phone Book If you remove names from the Setup tab go to step 3 of this procedure 1 On the Fax Job tab under Fax To in the HP MFP Send Fax dialog box click the book icon This opens the Add Recipients from Phone Book dialog box 44 Chapter 2 Send faxes ENWW HP MFP Send Fax Fax To Recipient Name Fax Recipients 7 oO Fax Number required b gt Company Name T Add to Phone Book Clear Fields Include With Fax Cover Page Notes ENWW Edit the phone book 45 2 In the Add Recipients from Phone Book dialog box highlight a name in the list and click Edit Phone Book Add Recipients From Phone Book Hana Number John Smith 555 1212 46 Chapter 2 Send faxes ENWW 3 In the Edit Phone Book dialog box select the name that you want to delete and then click Delete Verify the delete in the CONFIRM dialog box Clicking Yes permanently deletes this entry from the Phone Book Edit Phone Book Phone Book Type name or select from list Name Number John Sith rr Mary Johnson 5 1234 Add Group ta _ Detais _ Delte Delete l Edit names in the phone book EY NOTE You can edit names in the phone book on the Fax Job tab by clicking the book icon or on the Setup tab by clicking Edit Phone Book If you edit names from the Setup tab go to step 3 of this procedure
7. The printer name is HP MFP Send Fax when the driver is installed on a local printer If you select A network printer or a printer attached to another computer then the IP address of the computer is required Some features such as fax preview are not available if the driver is installed by using the network printer installation Point and Print The MFP Send Fax driver cannot be installed on a printer that is connected to the computer through a serial or parallel port It must be on a network 6 If your computer is already connected to the MFP under Select a Printer Port select Use the following port Ey NOTE If your computer is not connected to the MFP go to step 8 ENWW Install the MFP Send Fax driver 7 7 Inthe Use the following port drop down menu select the name or IP address of the MFP Click Next and then go to step 13 Add Printer Wizard Select a Printer Port Computers communicate with printers through ports Select the port you want your printer to use If the port is not listed you can create a new port Use the following port LPT1 Recommended Printer Port LPT1 Recommended Printer Port Note Most computers uj PT2 Printer Port The connector for this p PT3 Printer Port COM1 Serial Port COM2 Serial Port COM3 Serial Port COMA Serial Port FILE Print to File DOT4_001 HP OfficeJet Series 500 IR Local Port Create a new port LaserJet 4345mfp HP
8. Type a billing code in the Billing Code text box on the Fax Job tab The billing code must be at least n digits Cause The billing code was configured on the MFP to contain a specified number of digits This error occurs when the billing code feature is enabled and the billing code in the Billing Code text box on the Fax Job tab does not contain the correct number of digits Solution Check the billing code that is typed in the Billing Code text box on the Fax Job tab Type a billing code that contains the specified number of digits Missing required information E mail address Cause An e mail address was not typed in the E mail address text box on the Setup tab when E mail notification was selected Solution Type an e mail address in the in the E mail address text box on the Setup tab The file cannot be found Cause A fax was sent with an invalid path specified in the Image text box on the Fax Job tab or the Setup tab Solution Type a valid path to the image in the Image text box on the Fax Job tab or the Setup tab A fax was sent with a path to a missing image file specified in the Image text box on the Fax Job tab or the Setup tab Type a valid path to the image in the Image text box on the Fax Job tab or the Setup tab A fax was sent with a path to an invalid file type specified in the Image text box on the Fax Job tab or the Setup tab Type a valid path to a bitmap image in the Image te
9. buttons to navigate through the document 14 Click Send Fax to send the fax or click Cancel Fax to close the send fax driver ENWW Send a fax by using the phone book 39 Cancel a fax job 1 On the MFP control panel press the red Stop button Ey NOTE A menu displays that lists the active jobs that can be canceled 2 Select the desired item to cancel and touch OK 40 Chapter 2 Send faxes ENWW Insert special characters in the fax number The Fax Number text field accepts special characters in addition to the numbers 0 through 9 ENWW Table 2 1 Special characters Special Character Function Use a hyphen in the fax number to make the number easier to read Use parenthesis in the fax number to make the number easier to read Use an opening and closing bracket to hide a portion of the fax number so that it does not print on the fax cover sheet call reports or e mail confirmations For example a fax number might include a calling card access code Type brackets around the calling card access code portion of the fax number to prevent showing this information The asterisk is transmitted as a touch tone The number sign is transmitted as a touch tone A comma represents a 2 second pause when the fax number is dialed Use multiple commas for a longer pause during dialing Insert special characters in the fax number 41 Edit the phone book The phone book can be used to store the contact
10. has been validated the Map Fields dialog box opens Highlight an entry in the From column and then highlight a field in the To column Click Map You must select mappings for the Name and Phone Number fields Specifying a mapping for the Company name field is optional The mapping selections you make here apply to all records in the CSV file Map Custom Fields Select a value from the source file on the left Select a destination field on the right and then click on the Map button From To Comma Separated Values Fax Phone Book import test csv Field Field Mapped From Name Name Name Fax Number Number Company Name Company Na Cancel ENWW Import phone book entries from a CSV formatted file 51 Voice Calls and Retries Voice calls are not included in the Fax Activity log and do not generate a T 30 report The following sections provide information on retries of a fax job Fax Call Report When all fax attempts have been exhausted a Fax Call Report will be printed for a fax send It shows the fax job log ID The result of the final attempt is printed on the Fax Call Report A Fax Call Report does not print for voice calls Ey NOTE A Fax Call Report only generates Job numbers for final attempts If one of these reports is printed manually from the menu and the last call was neither the final attempt nor a Voice call the Job number will be zero Fax Activity Log Voice Calls are not included in the Fax A
11. information that appears under Fax To in the HP MFP Send Fax dialog box Names can be added and removed from the phone book The MFP Send Fax phone book can be imported and exported Add names to the phone book Ey NOTE You can add names to the phone book or the Fax Job tab by clicking the book icon or on the Setup tab by clicking Edit Phone Book 1 On the Fax Job tab under Fax To in the HP MFP Send Fax dialog box click the book icon This opens the Add Recipients from Phone Book dialog box HP MFP Send Fax Fax Job Setup Fax To Fax Number Company Name skis Fax Recipients v m Name Number required x Include With Fax C Cover Page Notes Subject Image 42 Chapter2 Send faxes ENWW 3 4 5 6 T ENWW In the Add Recipients from Phone Book dialog box click Edit Phone Book This opens the Edit Phone Book dialog box In the Edit Phone Book dialog box click Add Entry to open the Add Entry to Phone Book dialog box Type the recipient name fax number and company name and then click OK Edit Phone Book Phone Book Type name or select from list Name Number John Smith 555 1212 Add Entry Add Group Click Edit Phone Book In the Add to Phone Book dialog box type the recipient name fax number and company name in the text boxes Add Entry to Phone Book Recipient Name John Smith l Fax Numbe
12. mail Address Image Preview L Show Preview Before Sending Fax C Apply Defaults to this job 3 Click OK 5 NOTE To set all of the default information at the same time select the sender information notification cover page and preview settings and then click OK 56 Chapter 3 Configuration ENWW Set the notification settings The notification settings determine when and how notification of the status of an outgoing fax is sent 1 On the Setup tab click Edit Defaults 2 Under Notification in the Default Settings dialog box select when to receive notifications e None notification is not sent e This Job notification is sent when a fax is sent e On Error notification is sent when an error occurs Default Settings Sender Information Sender Name Company Name Fax Number Voice Phone Number Fax Quality Resolution Standard Notification Notification None This Job Print O E mail E mail Address Include With Fax Image Preview L Show Preview Before Sending Fax C Apply Defaults to this job 3 Select the type of notification to send e Print notification is printed on the default printer e E mail notification is sent in an e mail message Type the e mail address in the E mail Address text box ENWW Set the notification settings 57 Ey NOTE The e mail function must be configured on the MFP in order to receive a
13. the billing Code CONTIG ULATION sesir 64 A SOW proble MS senurnar aA tans fracianssis asia aaee 65 F ncti nal emors sissen aa aa a a E a a a aa 66 Thetest page does not print sis2iecehecehetecedesceielstotacsethadededeeceiatahed eotacaiube AS EEEa 66 The e mail notification is disabled ccecceccecceceeeeeeeeeeeeeeenaeaeceeeeeeeeeeeesecsennaesaeeaeeeeeees 66 An e mail confirmation is not received cc cccecccccceceeeeeeeeeeeeeeecececcaeeeeeeeeeeeeeeeteeeeteeeeeenenas 67 PC FAX SEND or PC Fax Send does not appear on the MFP control panel 67 The bitmap does not appear or print on the Cover page cceceeeeeeeeeceeceeecaeceeeeeeeeneees 68 The preview does not appear ccccecccccccceeceeeeeeeeeeeeee teed aasacsaeaeaaeaaeeaeeeeeeeeeeeeeteeees 68 A billing code is required after disabling the feature 2 ecceeeeeeeeeenteeeeeeeeetneeeeeeeee 68 The billing code text box does NOt appear eee eeececcccecceeeeeeeeeeeeeeeeeeeeaneaaecaecaeeeeeeeeeeeeeess 69 The default fields do not refresh cc ccceccccccccceceeeeeeeeeeeeeeeeeeeeeeseesecceecaceaaecaecaeeeeeeeeeeeeeees 70 Changed settings do not take effect oo ceeeeeeeceeeeeee tree eeeeeaaeeeeeeeeeaaaeeeeeeeeeaaeeeeeeeeeeaaas 70 Changed settings do not take effect in a Point and Print installation ecceeeee 71 Warming MESSAGES eresse 72 PC fax feature may be disabled at the MFP warning
14. to its other sub systems Sometimes not all of these updates happen at the same time Complete the firmware update ENWW Functional errors 67 1 Verify that the MFP firmware has been updated to the most current version available If the firmware has not been updated see Upgrade the MFP firmware and download the driver on page 4 2 Turn the MFP off and then turn it on again 3 From the Home screen scroll to and touch the Administration button 4 Open the following menus e Fax Settings e Fax Send Settings e Fax Send Setup e General Fax Send Settings 5 Touch the PC Fax Send option NOTE If the PC Fax Send option does not appear on your MFP menu upgrade the MFP firmware 6 Touch the Save button If PC FAX SEND or PC Fax Send still does not appear on the MFP control panel see the HP LaserJet MFP Analog Fax Accessory 500 Fax Guide to ensure that the analog fax accessory is configured correctly If the analog fax accessory is configured correctly and PC FAX SEND or PC Fax Send still does not appear on the MFP control panel contact HP Customer Care The bitmap does not appear or print on the cover page The bitmap file will not appear or print on the cover page if the bitmap file is too large The fax image rendering process will bypass rendering the image on the cover page if the performance of the computer would be significantly reduced Reduce the size of the bitmap to include it on the cover page The preview d
15. use Point and Print Point and Print is a Windows feature that you can use to connect print or fax to a remote printer without using installation disks Files and configuration information are automatically downloaded from the print server to the client 11 Click View or use the zoom drop down menu to change the size of the document preview 12 Click the arrow buttons to navigate through the document 13 Click Send Fax to send the fax or click Cancel Fax to close the send fax driver 32 Chapter2 Send faxes ENWW Send a fax to multiple recipients 1 2 3 4 ENWW Open the document to be faxed in the software program in which it was created Click File and then click Print Select the HP MFP Send Fax driver from the list of printers Click OK or Print Ey NOTE Click the button that sends a document to the printer This might not be labeled the same way in all programs Under Fax To in the HP MFP Send Fax dialog box type the recipient name fax number and company name The Recipient Name drop down box includes individual recipients as well as group names If the text box is blank and the drop down list is selected the drop down list contains the 20 most recently used names sorted in alphabetical order If the drop down list contained text when you opened the drop down menu the list shows all matching entries The Recipient Name drop down list holds a maximum of 20 entries After the maximum is reached a new ent
16. Send Fax driver Uninstall the MFP Send Fax driver in Windows XP 1 Click Start click Settings and then click Printers and Faxes 2 Inthe Printers and Faxes window right click the MFP printer where MFP Send Fax is installed and then click Delete Click Start click Settings and then click Printers and Faxes Right click in the Printers and Faxes window and then click Server Properties In the Print Server Properties dialog box click Drivers Select the MFP Send Fax driver and then click Remove mee Gh sO Click OK Uninstall the MFP Send Fax driver in Windows Vista 1 Click Start click Control Panel and then click Printer 2 Inthe Printers window right click the MFP printer where MFP Send Fax is installed and then click Delete Right click the Printers window and then click Server Properties In the Print Server Properties dialog box click the Drivers tab Select the MFP Send Fax driver and then click Remove Oy i ee Click OK 28 Chapter1 Setup ENWW 2 Send faxes ENWW Send a fax to a single recipient Send a fax to multiple recipients Send a fax by using the phone book Cancel a fax job Insert special characters in the fax number Edit the phone book Export phone book entries to a comma separated values CSV formatted file Import phone book entries from a CSV formatted file Voice Calls and Retries 29 Send a fax to a single recipient i 2 3 4 5 Open th
17. Standard TCP IP Port Type of port 8 Chapter1 Setup ENWW ENWW 8 9 If your computer is not connected to the MFP select Create a new port under Select a Printer Port Add Printer Wizard Select a Printer Port Computers communicate with printers through ports Select the port you want your printer to use If the port is not listed you can create a new port Use the following por LPT 1 Recommended Printer Port Note Most computers use the LPT 1 port to communicate with a local printer The connector tor this port should look something like this Create a new port Type of port Standard TCPAP Port v In the Type of port drop down menu select Standard TCP IP Port Click Next Install the MFP Send Fax driver 9 10 Inthe Add Standard TCP IPPrinter Port Wizard dialog box click Next Add Standard TCP IP Printer Port Wizard Welcome to the Add Standard TCP IP Printer Port Wizard You use this wizard to add a port for a network printer Before continuing be sure that 1 The device is turned on 2 The network is connected and configured To continue click Next Cancel 10 Chapter1 Setup ENWW ENWW 11 Under Add Port type the MFP printer name or IP address in the Printer Name or IP Address text box and then click Next Add Standard TCP IP Printer Port Wizard Add Port For which device do you want to add a port Enter the Printer Name or IP address and 4 po
18. ax Send Settings e Fax Send Setup e Billing Codes ENWW Functional errors 69 3 Touch the Enable Billing Codes feature to enable billing codes Ey NOTE To disable billing codes deselect the Enable Billing Codes feature touch the Save button and then skip the remaining steps To allow users to edit billing codes touch the Allow users to edit billing codes feature Touch the Default Billing Code text box to open the keyboard Enter the billing code and then touch the OK button 4 5 6 Touch the Minimum Length text box to open the keypad 7 Type the minimum number of digits you want in the billing code and then touch the OK button 8 Touch the Save button The default fields do not refresh The information in the sender information fields on the Setup tab is updated the first time that the sender information is entered in the sender information fields in the Default Settings dialog box If the default sender information is changed later the sender information fields on the Setup tab are not refreshed The changes are saved but the information does not appear in the dialog box To show the new information exit from the MFP Send Fax driver and then restart the driver Changed settings do not take effect The MFP Send Fax driver captures MFP fax configuration information during installation If the MFP settings are changed after the driver is installed complete a manual update by using the Update Now feature to synchron
19. ax driver PC fax feature may be disabled at the MFP warning The PC fax feature may be disabled at the MFP warning appears if the driver port has been changed Update the configuration settings 1 In the MFP Send Fax Warning message box click OK HP MFP Send Fax Warning A The PC fax feature may be disabled at the MFP Before sending any faxes make sure that it is enabled Then update software configuration settings as described in the software Help 2 Verify that the MFP firmware has been updated to the most current version available See Determine if the MFP supports the MFP Send Fax driver on page 4 3 Verify that the PC FAX SEND or PC Fax Send feature is enabled on the MFP See Uninstall the HP MFP Send Fax driver on page 28 72 Chapter4 Solve problems ENWW Error messages If a fax problem occurs that prevents or interrupts sending or receiving a fax an error message is generated that helps determine the cause of the problem Here is a list of messages and their cause solution Table 4 1 Error messages At least one fax number is required Cause A fax number was not typed in the Fax Number text box on the Fax Job tab Solution Type a fax number in the Fax Number text box on the Fax Job tab Missing required information Billing Code Cause A billing code was not typed in the Billing Code text box on the Fax Job tab This error only occurs when billing code feature is enabled Solution
20. bject mage d Click Send 18 Chapter1 Setup ENWW The preview window opens if you selected Show Preview Before Sending Fax on the Setup tab On the toolbar click Send Fax amp HP MFP Send Fax Test Page soars Xena Fox fall i abk cir E mon Os please teweDree dees Berederede ebeeeBeeebeweSeredas Leer Bawe EAEEREN LLL Windows XP we Printer Test Page Page 1 of 2 page s f A message appears asking if the test page printed Verify that the test page printed on the receiving fax machine and then click OK Ey NOTE The test page is delivered to the fax number that you typed in the Fax Number text box on the Fax Job tab Install the driver in Windows Vista i In Windows Explorer double click the downloaded MFP Send Fax driver executable file to extract the driver files 2 Click Start click Control Panel and then click Printer Ey NOTE The Printer menu is located under the Hardware and Sound heading 3 In the Printer window click the Add a printer button on the top menu bar 4 In the Add printer welcome dialog box click Next ENWW Install the MFP Send Fax driver 19 5 Under Choose a local or network printer click the Add a local printer button x Choose a local or network printer Use this option only if you don t have a USB printer Windows automatically installs USB printers when you plug them in gt Add a network wireless or Bluetooth p
21. can share the printer by selecting Share name on the Printer Sharing window The MFP Send Fax driver is then available for a Point and Print connection Some features such as fax preview are not available if the driver is accessed by using a Point and Print connection 22 Under Print Test Page select Yes to print a test page and then click Next Install the MFP Send Fax driver 15 Add Printer Wizard Print Test Page To confim that the printer is installed property you can print a test page Do you want to print a test page y NOTE Selecting Yes to print a test page sends a fax No page is printed a Inthe Completing the Add Printer Wizard dialog box click Finish to complete the wizard and continue sending a test fax 16 Chapter1 Setup ENWW b In the HP MFP Send Fax dialog box click the Fax Job tab HP MFP Send Fax Sagded Neve Opm Emal Addess Proves C Show Preview Before Sending Fax NOTE The Setup information is not required to send a test page To set the default sender information and fax settings for all faxes see Configuration on page 53 ENWW Install the MFP Send Fax driver 17 c Inthe Fax Number text box under Fax To type the fax number where the test page will be sent click To gt to enter the number in the Fax Recipients list HP MFP Send Fax Fax Number Company Name include Wih Fax C Cover Page Single recipient only Notes a Su
22. correct mapping for the fields that are not mapping correctly 74 Chapter4 Solve problems ENWW Duplicate group name specified Cause Solution An identical group name exists Type in a new unique group name Export error Cause Solution The phone book could not be exported as a result of a file Be sure the location where the phone book is to be saved is write error or insufficient disk space not write protected and that disk space is available Import error Cause Solution The phone book could not be imported because valid entries Be sure the source CSV file is not corrupt and is organized for all fields could not be found or a duplicate entry exists correctly Eliminate duplicate entries before importing ENWW Error messages 75 76 Chapter 4 Solve problems ENWW Index B billing codes configure 6 64 disable 68 enable 68 enable text box on the Fax Job tab 69 bitmap missing from cover page 68 C cancel faxjob 40 cautions 2 Comma Separated Values CSV file export phone book entries to 50 51 configure billing codes 6 64 cover page information 59 e mail 5 fax quality 56 MFP Send Fax driver 1 53 MFP Send Fax driver default settings 53 notification settings 57 preview preference 61 printer preference 62 sender information 54 contact information add to phone book from Fax Job tab 42 add to phone book from Setup tab 42 delete from phone book 44 edit in phone book from Fax Job tab 47 e
23. ctivity Log by default Only the final attempt will be displayed in the Fax Activity Log T 30 Report Voice Calls will not cause a T 30 report to print All retry attempts will cause a T 30 report to print 52 Chapter 2 Send faxes ENWW 3 Configuration e Set the sender information e Set the fax quality e Set the notification settings e Set the cover page information e Set the preview preference Set the fax driver printer preferences e Set the billing code configuration ENWW 53 Set the sender information The default sender information is included on all faxes that you send by using the MFP Send Fax driver including cover pages The sender information can be changed for individual faxes by using the text fields on the Setup tab NOTE To apply any changes to the current job only select the Apply Defaults to this job check box before exiting the Default Settings dialog box 1 On the Setup tab click Edit Defaults 54 Chapter 3 Configuration ENWW 2 Under Sender Information in the Default Settings dialog box type the default sender name company name fax number and voice phone number Default Settings Sender Information Sender Name Company Name Fax Number Voice Phone Number Fax Quality Resolution Standard O Fine Superfine Notification Notification None O This Job On Eror Type Print E mail Address Include With Fax C Cove
24. dca deuncadaateneaedeueaanatantennde cacedangedtuadascteasenededtcanusd tanadeausabadeded sanauadeueenmecasate 2 System PEQUINEIMEMUS voce cisisccacerersbadadacesbadedacacadiedsdadacaechunaddadade dba AETA 3 Operating SYSTEMS 20 0 eee eeeeeeeee ennnen enesenn EAEEREN EEEE EERE 3 DIS DIAYS oi5 cei cocdegeiedancedexeiid aanedva bind oc casuuuicdacens exp aahaeeovapiadatoecvantadaaatoseev aceusseeeracentbinevacentoarnce 3 FIARO WANG eniinn aa a A e aaa ai 3 Network 000 ccccccec cece ceeeee cee aeeaeeeeceeeeee ee ea eaaaaeaeeeeeeeeeee ea aaaaaeaanaeceeeeeeeeeeeesedeeesaeeaeeeseeeeeeeseeeenenes 3 Install the MFP Send Fax driver c cceceeeeeeeeenceeeeeeaeeeeeeeeeeeeeee es saaeaeaaaeaaeaaeaeceeseeeeeeeeeeseseeensaneeaeeees 4 Determine if the MFP supports the MFP Send Fax driver ccceeeeeeeeeeeeeeeeeeeeteeeeeeneees 4 Upgrade the MFP firmware and download the driver ccccceeseeeeeeeeeeeeneeeeeeeeeteeeenneaeeees 4 Verify that the MFP e mail feature is configured Optional cccccceeeeeeetereeeeeettteeeeeeeee 5 Configure the billing code feature Optional cee cececeeeeeeeeeeeeeeenneeeeeeeeeaeeeeeeeeenaeeeeeeeaaes 6 Install the driver 2 0 0 0 cccccecccecceeceeeeeceeeeeeeeeeeceaaaaaaaeaaecaeeaeeeeeeeeeeeeeeeeeeeeeeeeegeteeseceeeescecsaneaeeaeeees 6 Install the driver in Windows XP ceccecceeeeeeeeeeeeeececeaeaecaeeeeeeeeeeeeeeeeeteees 6 Install the driver in Windows Vista
25. dit in phone book from Setup tab 47 edit phone book from Fax Job tab 42 export from phone book using the Fax Job tab 50 export from phone book using the Setup tab 50 import to phone book using the Fax Job tab 51 import to phone book using the Setup tab 51 control panel PC FAX SEND does not appear 67 conventions document 2 cover page bitmap missing 68 cover page information configure 59 D default fields refresh 70 displays supported 3 document conventions 2 download driver 4 E e mail configure 5 confirmation not received 67 notification disabled 66 error messages 73 errors HP MFP Send Fax driver 66 F fax 29 configure quality 56 job preview hidden 68 send through phone book 36 send to a single recipient 30 send to multiple recipients 33 use special characters in the number 41 Fax Job tab enable billing code text box 69 H hardware supported 3 HP MFP Send Fax driver error messages 73 errors 66 warning messages 72 l install MFP Send Fax driver 6 J job preview hidden 68 M manually update settings 70 MFP Send Fax driver configure 1 53 download driver 4 install instructions 4 6 PC FAX SEND does not appear in control panel 67 problem solving 65 troubleshoot 65 uninstall 28 upgrade firmware 4 multiple fax recipients N send fax 33 network requirements 3 notes 2 notification settings O configure 57 operating systems P supported 3 phone book add contact informati
26. e File Download dialog box if necessary 4 Install the downloaded firmware file See the MFP user guide for instructions about installing the remote firmware update RFU Verify that the MFP e mail feature is configured optional Configure e mail function on the MFP in order to receive an e mail notification when a fax has been sent by using the MFP Send Fax driver Ey NOTE The e mail notification feature is optional See the appropriate MFP user guide for instructions about configuring the e mail function ENWW Install the MFP Send Fax driver 6 Configure the billing code feature optional HP MFP Send Fax supports the use of billing codes when sending faxes Ey NOTE The billing code feature is optional 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus e Fax Settings e Fax Send Settings e Fax Send Setup e Billing Codes 3 Touch the Enable Billing Codes feature to enable billing codes E NOTE To disable billing codes deselect the Enable Billing Codes feature touch the Save button and then skip the remaining steps To allow users to edit billing codes touch the Allow users to edit billing codes feature Touch the Default Billing Code text box to open the keyboard Enter the billing code and then touch the OK button Touch the Minimum Length text box to open the keypad Type the minimum number of digits you want in the billing code and then
27. e cece eect e eee eeeeeaaeaaecaeeeeeeeeeeeeeeeeeeeeeeteteteeeeeetienea 47 Export phone book entries to a comma separated values CSV formatted file eeeeeeeees 50 Import phone book entries from a CSV formatted file ee ceecceecceececceeeeeeeeeeeeeeeeeeeteeeeeteeteeeeeeeeeeeeees 51 Voice Calls and Retrie s ccccceeccecceeceeeeeeeeeeee ceca eeaaeaaecaecaeeeeeeeeeeeeeeesecsecsaaaaecaeeeeeeeeeeeeeeeeeseeesenaees 52 Fax Call Report sccccdcccdsactecdcaets os a a adaa aa a a i 52 ENWW Fax Activity LOG sirarne e EROE EEE EEO E E 52 TOREO aair a a a a a a N 52 S Congrats rrrettrerrererrert oe nerrenctectrsrreereer terre rrrpreererrrreerirceeet rer rerr re crepeerererrcrrrt rere rere etter rere 53 Set the sender information ccccccccceceeeeeeeeeeeeeeeeeeeceaeeeaanaecaeceeeeeeeeeeeeseeeeeeeseaeececeqcensaceeeeeeseeeteess 54 Set the Tax quality sc iiit ect tied E ee 56 Set the notification settings eee eeceenee cere eeeeeee eter eeeeeee esses eeeaaaeeeeeeseceaaaeeeeeeeeeaaeeeeeseeeiaeeeeeeneeaaes 57 Set the Cover page INFOMMALOM esnea nepbsesebann nnnegsdednc cnn dagusann ce ceessscuuen pakeseechaga ceceeenhene 59 Set the preview preference c ccecceeeeeeeceeceeeeeeaeeaeceeeeeeeeeeeeeeee sede ead aasaaaecsaessaaeaaeeaeceeceeeeeeeeeeeeteess 61 Set the fax driver printer preferences 2 0 0 eececcececceceeeeeeeeeeeeeceaeeaaeaaeceeeeeeeeeeeeeeeeteeseesecccnsacaeeeeeeeeeeeeess 62 Set
28. e document to be faxed in the software program in which it was created Click File and then click Print Select the HP MFP Send Fax driver from the list of printers Click OK or Print NOTE Click the button that sends a document to the printer This might not be labeled the same way in all programs Under Fax To in the HP MFP Send Fax dialog box type the recipient name fax number and company name The fax number is the only required information The Recipient Name drop down box includes individual recipients as well as group names If the text box is blank and the drop down list is selected the drop down list contains the 20 most recently used names sorted in alphabetical order If the drop down list contained text when you opened the drop down menu the list shows all matching entries The Recipient Name dropdown list holds a maximum of 20 entries After the maximum is reached a new entry replaces the oldest entry in the list HP MFP Send Fax Recipiert Name Fax Recplents John Smth Name _ _ Fax Number 555 1212 i Company Neme ABC Company Add to Phone Book Gear Fields Ey NOTE See Insert special characters in the fax number on page 41 for a list of special characters that you can use in the Fax Number text field 30 Chapter 2 Send faxes ENWW 6 Click Add to Phone Book to add the recipient information to the MFP Send Fax phone book This step is optional Ey NOTE Click Clear Fields to re
29. e labeled the same way in all programs 5 Under Fax To in the HP MFP Send Fax dialog box click the book icon HP MFP Send Fax Fax Job Setup Fax To Recipient Name Fax Number required Company Name Include With Fax C Cover Page Notes Name Fax Recipients 36 Chapter2 Send faxes ENWW 6 In the Add Recipients From Phone Book dialog box select the name of each fax recipient and click To gt to populate the Fax Recipients field Add Recipients From Phone Book Type name or select from list Fax Recipients Name Name Number John Smith 555 1212 Mary Johnson 5 1234 lt Edit Phone Book 7 After you have added all of the fax recipients to the Fax Recipients field click OK Ey NOTE The maximum number of fax recipients is 100 8 The default cover page information appears under Include With Fax in the HP MFP Send Fax dialog box This information can be changed for any individual fax job Ey NOTE To set the default cover page settings for all faxes see Configuration on page 53 NOTE When cover page is used with multiple recipients the preview will only show the cover page for the first recipient However the cover page will be sent separately for each recipient Only one recipient s name is shown on each cover page Send a fax by using the phone book 37 ENWW
30. eature touch the Save button and then skip the remaining steps To allow users to edit billing codes touch the Allow users to edit billing codes feature Touch the Default Billing Code text box to open the keyboard Enter the billing code and then touch the OK button 4 5 6 Touch the Minimum Length text box to open the keypad 7 Type the minimum number of digits you want in the billing code and then touch the OK button 8 Touch the Save button 64 Chapter 3 Configuration ENWW 4 Solve problems Functional errors e Warning messages Error messages ENWW 65 Functional errors The test page does not print View the MFP Send Fax configuration information on the MFP control panel to determine if the driver installation was successful and the PC Fax Send feature is enabled 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus e Fax Settings e Fax Send Settings e Fax Send Setup e General Fax Send Settings 3 Touch the PC Fax Send check box 4 Touch the Save button If PC Fax Send is not in menu see PC FAX SEND or PC Fax Send does not appear on the MFP control panel on page 67 The e mail notification is disabled The e mail notification type is disabled under Notification on the Setup tab in the HP MFP Send Fax dialog box because the e mail function is not enabled on the MFP See the user guide for instructions about configuring the e mail funct
31. est effort support for the discontinued XP operating system e Windows Vista 32 bit and 64 bit e Windows 7 32 bit and 64 bit e Windows 8 32 bit and 64 bit e Windows 2003 Server SP1 or later 32 bit and 64 bit e Windows Server 2008 32 bit and 64 bit e Windows Server 2008 R2 64 bit e Windows 2012 Server 64 bit e Max OS X 10 6 and 10 7 Displays The MFP Send Fax module supports display types that have a super video graphics adapter SVGA resolution of 800 x 600 pixels or greater Hardware An HP LaserJet analog fax accessory must be installed in the MFP before installing the MFP Send Fax driver See the HP LaserJet Analog Fax Accessory 500 Fax Guide for more information about installing this hardware Download fax card installation instructions user documentation and software from the following URL www hp com support ljanalogfaxaccessory500 Network The MFP Send Fax driver must be used on a network printer It is not intended to be used on a local printer USB and serial or parallel connections ENWW System requirements 3 Install the MFP Send Fax driver Determine if the MFP supports the MFP Send Fax driver The most current versions of the MFP firmware contain support for the MFP Send Fax driver 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus e Fax Settings e Fax Send Settings e Fax Send Setup e General Fax Send Settings 3 Touch the PC Fax Send
32. export contact information from the phone book to a CSV file 1 You can export names from the phone book from the Fax Job or the Setup tab e Fax Job tab Click the book icon and then click Edit Phone Book in the Add Recipients from Phone Book dialog box e Setup tab Click Edit Phone Book 2 Inthe Edit Phone Book dialog box click Export to open the File Save As dialog box Type the path and file name of the exported CSV file and then click OK All currently saved phone book entries are written to the file If the file path and name already exist the existing CSV file is overwritten with the contents of the phone book 50 Chapter 2 Send faxes ENWW Import phone book entries from a CSV formatted file You can import contact information to the phone book from a properly formatted CSV file When importing from a CSV file the software assumes that the first record in the file is a header record so the contents of the first record are not imported If the CSV file entry is not properly formatted the program discards the entire record 1 You can import names into the phone book in the Fax Job or the Setup tab e Fax Job tab Click the book icon and then click Edit Phone Book in the Add Recipients from Phone Book dialog box e Setup tab Click Edit Phone Book 2 Inthe Edit Phone Book dialog box click Import to open the File Open dialog box Highlight the file you want to import and click OK 3 After the highlighted file
33. ion Update the HP MFP Send Fax settings after enabling the e mail feature on the MFP 1 Click Start click Settings and then click Printers and Faxes 2 Under Printer Tasks in the Printers and Faxes window right click the name of the MFP and then click Properties 3 In the HP MFP Send Fax Properties dialog box click Device Settings 66 Chapter4 Solve problems ENWW 4 In the Automatic Configuration drop down menu select Update Now amp HP MFP Send Fax Properties General Sharing Ports Advanced Color Management Securty Device Settings About g HP MFP Send Fax Device Settings a l Installable Options oo Automatic Configuration Off Update Now 5 Click OK An e mail confirmation is not received No e mail confirmation is sent if the receiving fax machine does not answer or is busy or if the number of redials that is configured on the MFP has not been reached After the MFP has reached the configured number of redials a confirmation notification is sent PC FAX SEND or PC Fax Send does not appear on the MFP control panel PC FAX SEND or PC Fax Send does not appear on the MFP control panel after installing the MFP Send Fax driver Firmware is packaged in bundles called remote firmware updates RFUs These bundles contain firmware updates for the MFP and different sub systems located in the MFP When the RFU bundle is sent to the MFP the MFP sends the individual firmware updates
34. ion about your printer 16 Click Open 12 Chapter1 Setup ENWW 17 Click OK 18 Under Install Printer Software click Next Add Printer Wizard Install Printer Software The manufacturer and mode determine which printer software to use Select the manufacturer and model of your printer if your printer came with an installation disk click Have Disk If your printer is not listed consult your printer documentation for compatible printer software Printers BHP MFP Send Fax Windows Update ENWW Install the MFP Send Fax driver 13 19 In the Printer name text box under Name Your Printer type a name for the printer The default printer name is HP MFP Send Fax Add Printer Wizard Name Your Printer You must assign a name to this printer Type a name for this printer Because some programs do not support printer and server name combinations of more than 31 characters it is best to keep the name as short as possible Printer name HP MFP Send Fax Do you wart to use this printer as the default printer O Yes No 20 Click Next 14 Chapter1 Setup ENWW ENWW 21 Under Printer Sharing click Next Add Printer Wizard Printer Sharing You can share this printer with other network users F you want to share this printer you must provide a share name You can use the suggested name or type a new one The share name will be visible to other network Ey NOTE You
35. ize the driver with the MFP settings Normally closing and reopening the driver will automatically accomplish this process Synchronize the driver with the MFP settings by using Update Now 1 Click Start click Settings and then click Printers and Faxes 2 Under Printer Tasks in the Printers and Faxes window right click the name of the MFP and then click Properties 3 In the HP MFP Send Fax Properties dialog box click Device Settings 70 Chapter 4 Solve problems ENWW 4 In the Automatic Configuration drop down menu select Update Now amp HP MFP Send Fax Properties General Sharing Pots Advanced Color Management Security Device Settings About HP MFP Send Fax Device Settings Si Installable Options Automatic Configuration Off Off Update Now 5 Click OK Changed settings do not take effect in a Point and Print installation If you are using a Point and Print installation the notification billing code billing code length and fax enabled features cannot be refreshed by using the Update Now feature To make these setting changes take effect in a Point and Print installation delete the Send Fax printer and then reinstall the printer Ey NOTE The fax preview function is not available when you use Point and Print ENWW Functional errors 71 Warning messages The following warning messages might appear when you use the HP MFP Send F
36. move all of the values in the Recipient Name Fax Number and Company Name text boxes 7 The default cover page information appears under Include With Fax in the HP MFP Send Fax dialog box This information can be changed for any individual fax job Ey NOTE To set the default cover page settings for all faxes see Configuration on page 53 8 Ifthe billing code feature is enabled type the billing code under Billing Information in the HP MFP Send Fax dialog box The billing code can be changed for any individual fax job HP MFP Send Fax 9 To send the fax with the default sender fax quality notification information and preview preferences click Send NOTE Click the Setup tab in the HP MFP Send Fax dialog box to view the sender fax quality notification and preview settings This information can be changed for any individual fax job Click Send to send the fax ENWW Send a fax toa single recipient 31 10 If you selected Show Preview Before Sending Fax on the Setup tab a preview of the fax job appears Review the fax for accuracy HP MFP Send Fax Test Page Efe View send Fax Xcancet Fox E H H Two Fogos x PO OsssjrrrlatehestlstrjessBerp jeras bere Sere herer jans Teeter Banja Windows XP wes Printer Test Page a t ii eo it H RENI ee AKII SN eeehoerAeeebeee Teeth anarei rrr irat Page 1 of 2 page s By NOTE The preview function is not available when you
37. n e mail notification 4 Click OK Ey NOTE To set all of the default information at the same time select the sender information fax quality cover page and preview settings and then click OK 58 Chapter 3 Configuration ENWW Set the cover page information Standardize the look of the fax cover page by using a default cover page Fields are available for notes a subject line and a company logo or other image The cover page settings can be modified on the Fax Job tab for individual fax jobs 1 On the Setup tab click Edit Defaults 2 Under Include With Fax in the Default Settings dialog box select Cover Page Single recipient only Default Settings Sender information Sender Name Company Name Fax Number Voica Phone Number Fax Quality Resolution Notification Notification Type Include With Fax Coyer Page Notes Subject Preview C Show Preview Before Sending Fax C Apply Defauits to this job 3 In the Notes text box type the default notes 4 Inthe Subject text box type the default subject line 5 Click Overlay to include an image on the cover page ENWW Set the cover page information 59 6 Browse to and select a bitmap image file such as a company logo Ey NOTE The bitmap image is converted to grayscale on the cover sheet and is located in the top one third of the page 7 Click OK Ey NOTE To set all of the default information at the same time select the
38. o send the fax 34 Chapter 2 Send faxes ENWW ENWW Ti If you selected Show Preview Before Sending Fax on the Setup tab a preview of the fax job appears Review the fax for accuracy amp HP MFP Send Fax Test Page Eie yew Send Fax Xconceifax E H H Two Poges P eee beer hate beweD rte dees Beee jerii erejet Stroper trejas Teneraet Saana Windows XP we Printer Test Page a x 7 E E HNRNABIHRH AAA EERE EEEE EAAS Dee bees tere EEEE EEEE EIAI wt Page 1 of 2 page s Ey NOTE The preview function is not available when you use Point and Print Point and Print is a Windows feature that you can use to connect print or fax to a remote printer without using 12 13 14 installation disks Files and configuration information are automatically downloaded from the print server to the client Click View or use the zoom drop down menu to change the size of the document preview Click the arrow buttons to navigate through the document Click Send Fax to send the fax or click Cancel Fax to close the send fax driver Send a fax to multiple recipients 35 Send a fax by using the phone book 1 Open the document to be faxed in the software program in which it was created Click File and then click Print 2 3 Select the HP MFP Send Fax driver from the list of printers 4 Click OK or Print SY NOTE Click the button that sends a document to the printer This might not b
39. oes not appear To see a preview of the fax job select Show Preview Before Sending Fax on the Setup tab A billing code is required after disabling the feature 68 A billing code is required in the Billing Code text box on the Fax Job tab after the billing code feature has been disabled at the MFP Update the driver so that the Billing Code text box does notappear on the Fax Job tab 1 Click Start click Settings and then click Printers and Faxes 2 Under Printer Tasks on the Printers and Faxes window right click the name of the MFP and then click Properties 3 In the HP MFP Send Fax Properties dialog box click Device Settings Chapter 4 Solve problems ENWW 4 In the Automatic Configuration drop down menu select Update Now amp HP MFP Send Fax Properties General Sharing Ports Advanced Color Management Security Device Settings About G HP MFP Send Fax Device Settings Si Installable Options Automatic Configuration off off Update Now 5 Click OK The billing code text box does not appear If the billing code feature was disabled at the MFP when the MFP Send Fax driver was installed the Billing Code text box does not appear on the Fax Job tab Enable billing codes and make the Billing code text box available on the Fax Job tab 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus e Fax Settings e F
40. on from the Fax Job tab 42 add contact information from the Setup tab 42 delete contact information 44 edit contact information 47 edit contact information from Fax Job tab 47 edit contact information from Setup tab 47 edit contact information from the Fax Job tab 42 export contact information from Fax Job tab 50 51 export contact information from Setup tab 50 51 export entries to a CSV file 50 import entries from a CSV file 51 send fax 36 Point and Print installation fax enabled features 71 update billing codes 71 update billing code length 71 update notification settings 71 preview preference configure 61 printer preference configure 62 problem solving 65 R refresh default fields 70 S sender information configure 54 single recipient send fax 30 special characters insert in the fax number 41 supported displays 3 supported hardware 3 supported operating systems 3 system requirements 3 T test page does not print 66 print 15 tips 2 troubleshoot 65 U uninstall MFP Send Fax driver 28 update settings 70 upgrade firmware 4 V voice calls and retries 52 Ww warning PC fax feature disabled 72 warning messages 72 warnings 2 2013 Hewlett Packard Development Company L P www hp com CC487 91240
41. option E NOTE If the PC Fax Send option does not appear on your MFP menu upgrade the MFP firmware 4 Touch the Save button Upgrade the MFP firmware and download the driver 1 View the configuration information on the MFP control panel to determine the current firmware version a From the Home screen scroll to and touch the Administration button b Open the following menus e Reports e Configuration Status Pages c Touch the Configuration Page option and then touch the Print button d The firmware datecode is listed in the section called Device Information NOTE The firmware datecode is in the following format YYYYMMDD XX XXX X The first string of numbers is the date where YYYY represents the year MM represents the month and DD represents the date For example a firmware datecode that begins with 20040225 represents February 25 2004 The second string of numbers represents the revision number of the firmware 2 Download the most current firmware a Goto the Web site for your product e http www hp com go li500mfpm525_ firmware http www hp com go lj500colormfom575_firmware e www hp com go lijm4555mfp_firmware e www hp com go clicm4540mfp_firmware 4 Chapter 1 Setup ENWW e www hp com go clicm3530mfp_firmware www hp com go ljMFPM725_firmware b In the Select operating system pane click Cross operating system BIOS Firmware Diagnostics etc c Ifthe date
42. p 1 EY NOTE Two versions of the INF file are available a 32 bit version for Windows 2000 Windows XP Windows Vista and Windows 7 and a 64 bit version for Windows XP Professional x64 Windows Vista x64 and Windows 7 The following message displays if you select the wrong version of the file The specified location does not contain information about your printer 14 Click Open 24 Chapter1 Setup ENWW 15 Click OK 16 Under Install the printer driver click Next g2 Add Printer H i Ere ENWW Install the MFP Send Fax driver 25 17 Inthe Printer name text box the default name HP MFP Send Fax is displayed You can change this name by typing a new name in the text box xj G Add Printer Type a printer name Printer name P MFP Send Fax IV Set as the default printer This printer will be installed with the HP MFP Send Fax driver 18 Click Next 26 Chapter1 Setup ENWW 19 A screen with a test page option is displayed To send a test fax to another machine click Print a test page fy NOTE Although the button option is labeled Print a test page no page is printed locally O f Add Printer You ve successfully added HP MFP Send Fax To see if the printer is working correctly or to see troubleshooting information for the printer print a test page Print a test page 20 Click Finish ENWW Install the MFP Send Fax driver 27 Uninstall the HP MFP
43. r 555 1212 Company Name ABC Ine Click OK In the Edit Phone Book dialog box click Add Entry to add additional names Click OK when you are finished adding names to the phone book Edit the phone book 43 Add groups to the phone book Ey NOTE You can add a group to the phone book on the Fax Job tab by clicking the book icon or on the Setup tab by clicking Edit Phone Book If you add a group from the Setup tab go to step 3 of this procedure 1 On the Fax Job tab under Fax To in the HP MFP Send Fax dialog box click the book icon This opens the Add Recipients from Phone Book dialog box 2 In the Add Recipients from Phone Book dialog box highlight a name in the list and click Edit Phone Book 3 In the Edit Phone Book dialog box click Add Group This opens the Add Group to Phone Book dialog box Type the group name into the Group Name text box and then type a name or select one from the list at the left of the dialog box Click Add to copy the selected name into the Members box When you have completed adding a group click OK Sf NOTE You can verify contact information before adding the information to a group by clicking Details This opens the Details dialog box Verify the information and click OK or Cancel You cannot edit information in this dialog box Remove names from the phone book Ey NOTE You can remove names from the phone book on the Fax Job tab by clicking the book icon or on the
44. r Page Notes Subject Image Preview C Show Preview Before Sending Fax C Apply Defaults to this job Ey NOTE The information in the sender information fields on the Setup tab is updated the first time that the sender information is typed in the sender information fields in the Default Settings dialog box If the default sender information is changed later the sender information fields on the Setup tab are notrefreshed The changes are saved but the information does not appear in the dialog box To show the new information exit from the MFP Send Fax driver and then restart the driver 3 Click OK fey NOTE To set all of the default information at the same time select the fax quality notification cover page and preview settings and then click OK ENWW Set the sender information 55 Set the fax quality The fax quality setting defines the resolution that the MFP uses to send the fax The following are the available quality settings e Standard 200 x 100 dots per inch dpi e Fine 200 x 200 dpi e Superfine 300 x 300 dpi Set the fax quality 1 On the Setup tab click Edit Defaults 2 Under Fax Quality in the Default Settings dialog box select the default quality for sending faxes Default Settings Sender Information Company Name Voice Phone Number Fax Quality Resolution Standard O Fine Notification Notification None This Job Type Print O Email E
45. rinter Make sure that your computer is connected to the network or that your Bluetooth or wireless printer is turned on EY NOTE Select Choose a local or network printer to install the MFP Send Fax driver on a network printer The printer name is HP MFP Send Fax when the driver is installed on a local printer If you select Add a network wireless or Bluetooth printer then the IP address of the computer is required Some features such as fax preview are not available if the driver is installed by using the network printer installation Point and Print The MFP Send Fax driver cannot be installed on a printer that is connected to the computer through a serial parallel or USB port It must be on a network 6 If your computer is already connected to the MFP under Choose a printer port select Use an existing port BY NOTE If your computer is not connected to the MFP go to step 8 20 Chapter1 Setup ENWW 7 Inthe Use an existing port drop down menu select the name or IP address of the MFP Click Next and then go to step 12 g2 Add Printer m ioe Type of port ENWW Install the MFP Send Fax driver 21 8 If your computer is not connected to the MFP select Create a new port under Choose a printer port 2 Add Printer G Add Printer Choose a printer port A printer portis a type of connection that allows your computer to exchange information with a printer Use an e
46. rt name for the desired device Printer Name or IP Address Port Name Ey NOTE The default port name is the name that you typed in the Printer Name or IP Address text box You can change this name by typing a new name in the Port Name text box 12 Click Finish Install the MFP Send Fax driver 11 13 Under Install Printer Software click Have Disk Add Printer Wizard Install Printer Software The manufacturer and mode determine which printer software to use Select the manufacturer and model of your printer If your printer came with an installation disk click Have Disk If your printer is not listed consult your printer documentation for compatible printer software Printers v ee n ARR nnan ann Tell me why driver signing is important 14 In the Install From Disk dialog box click Browse Install From Disk Insert the manufacturer s installation disk and then make sure that the correct drive is selected below Copy manufacturer s files from By 15 Browse to and select the MFP Send Fax driver INF file extracted in step 1 Ey NOTE Two versions of the INF file are available a 32 bit version for Windows 2000 Windows XP and Windows 7 and a 64 bit version for Windows XP Professional x64 Windows Vista and Windows 7 The following message displays if you select the wrong version of the file The specified location does not contain informat
47. ry replaces the oldest entry in the list HP MFP Send Fax Recipiert Name Fax Recpients Smt Jonn oman Eax Number 555 1212 Company Neme ABC Companyl Add to Phone Book Gear Fields include With Fax C Cover Page Ey NOTE The fax number is the only required information Insert special characters in the fax number on page 41 for a list of special characters that you can use in the Fax Number text field Send a fax to multiple recipients 33 6 Click Add to Phone Book to add the recipient information to the MFP Send Fax phone book This step is optional Ey NOTE Click Clear Fields to remove all of the values in the Recipient Name Fax Number and Company Name text boxes 7 Click To gt to add the recipient information to the Fax Recipients field 8 Repeat steps 5 through 7 for each fax recipient The fax is sent to all of the names that appear in the FaxRecipients field 9 If the billing code feature is enabled type the billing code under Billing Information in the HP MFP Send Fax dialog box The billing code can be changed for any individual fax job HP MFP Send Fax 10 To send the fax with the default sender fax quality notification information and preview preferences click Send NOTE Click the Setup tab on the HP MFP Send Fax dialog box to view the sender fax quality notification and preview settings This information can be changed for any individual fax job Click Send t
48. sender information fax quality notification and preview settings and then click OK Ey NOTE When cover page is used with multiple recipients the preview will only show the cover page for the first recipient However the cover page will be sent separately for each recipient Only one recipient s name is shown on each cover page 60 Chapter 3 Configuration ENWW Set the preview preference The preview preference can be set to automatically preview every fax job before it is sent 1 On the Setup tab click Edit Defaults 2 Under Preview in the Default Settings dialog box select Show Preview Before Sending Fax to preview each fax automatically before it is sent When Show Preview Before Sending Fax is selected the Send button changes to Preview and Send 3 Click OK Ey NOTE To set all of the default information at the same time select the sender information fax quality notification and cover page settings and then click OK ENWW Set the preview preference 61 Set the fax driver printer preferences 1 Click Start click Settings and then click Printers and Faxes 2 On the Printers and Faxes window right click HP MFP Send Fax and then click Printing Preferences 3 In the HP MFP Send Fax Document Properties dialog box click Paper Quality to set the default paper and quality properties To save the settings and close the dialog box click OK HP MFP Send Fax Printing Preferences f x Advanced Prin
49. that is listed in the firmware table is more recent than the datecode that is printed on the MFP configuration page click Download next to the appropriate file Ey NOTE Different firmware files are available for the various operating systems d In the File Download dialog box that opens click Save e Inthe File Name text box in the Save As window that opens type the location on your computer where you want to save the firmware update file f Click Save g After the file has been downloaded close the File Download dialog box if necessary 3 If the CD that came with the MFP or fax accessory is not available download the MFP Send Fax driver a Click Back to return to the Select operating system pane E NOTE If you do not return to the Select operating system pane when you click Back see step 2 for instructions about navigating to it b In the Select operating system pane click the appropriate operating system Ey NOTE The MFP Send Fax driver is supported in Windows XP Windows XP Professional x64 Windows Vista Windows 7 32 bit and Windows 7 64 bit c Inthe Driver table that appears click Download next to the HP MFP Send Fax driver d Inthe File Download dialog box that opens click Save e Inthe File Name text box on the Save As window that opens type the location on your computer where you want to save the MFP Send Fax driver file f Click Save g After the file has been downloaded close th
50. ting Shortcuts Paper Quality Services m Paper Options Page size Letter 8 5 x Llinches NOTE The Advanced tab on the HP MFP Send Fax Document Properties dialog box does not contain any information that affects the MFP Send Fax driver This tab is a standard Windows tab and cannot be removed for this driver 62 Chapter 3 Configuration ENWW 4 Click Services to check the status of the printer and supplies or to start the embedded Web server The Services tab options only appear if the MFP Send Fax driver is connected to a valid TCPIIP port 1i HP MFP Send Fax Printing Preferences xj Advanced Printing Shortcuts Paper Quality Services m Device services In Deyice and Supplies Status aala Launch Embedded Web Server Ey NOTE See the appropriate MFP user guide for more information about the Embedded Web server 5 To save any changes to the default settings and close the dialog box click OK ENWW Set the fax driver printer preferences 63 Set the billing code configuration HP MFP Send Fax supports the use of billing codes when sending faxes 1 From the Home screen scroll to and touch the Administration button 2 Open the following menus e Fax Settings e Fax Send Settings e Fax Send Setup e Billing Codes 3 Touch the Enable Billing Codes feature to enable billing codes Ey NOTE To disable billing codes deselect the Enable Billing Codes f
51. touch the OK button oN oo oO SS Touch the Save button Install the driver Install the MFP Send Fax driver by using the Add a Printer wizard in Windows Ey NOTE If you are using the software CD supplied with the MFP you can install the Send Fax driver by clicking the Install button or the Advanced Install Options button in the CD Browser Download send fax driver software from the following URL www hp com support ljanalogfaxaccessory500 Install the driver in Windows XP 1 In Windows Explorer double click the downloaded MFP Send Fax driver executable file to extract the driver files 2 Click Start click Settings and then click Printers and Faxes 3 In the Printer Tasks pane in the Printers and Faxes window click Add a printer 4 Inthe Add Printer Wizard welcome dialog box click Next Chapter 1 Setup ENWW 5 Under Local or Network Printer select Local printer attached to this computer Click Next Add Printer Wizard Local or Network Printer The wizard needs to know which type of printer to set up Select the option that describes the printer you want to use C Automatically detect and install my Plug and Play printer A network printer or a printer attached to another computer To set up a network printer that is not attached to a print server J use the Local printer option Ey NOTE Select Local printer attached to this computer to install the MFP Send Fax driver on a network printer
52. xisting port fier 1 Printer Port z Create a new port Type of port Standard TCP IP Port 9 Inthe Type of port drop down menu select Standard TCP IP Port Click Next 22 Chapter1 Setup ENWW 10 Under Type a printer hostname or IP address type the MFP printer name or IP address in the Hostname or IP address text box and then click Next 5 nad printer Ada Printer Type a printer hostname or IP address Device type Autodetect Hostname or IP address Port name J Query the printer and automatically select the driver to use Ey NOTE The default port name is the name that you typed in the Hostname or IP address text box You can change this name by typing a new name in the Port name text box ENWW Install the MFP Send Fax driver 23 11 Under Install the print driver click Have Disk x Go Add Printer Install the printer driver __ Select the manufacturer and model of your printer if your printer came with an installation 27 disk click Have Disk If your printer is not listed consult your printer documentation for z compatible printer software j aa Tell me why driver signing is important 12 In the Install From Disk dialog box click Browse Install From Disk xj Insert the manufacturer s installation disk and then dd make sure that the corect drive is selected below 13 Browse to and select the MFP Send Fax driver INF file extracted in ste
53. xt box on the Fax Job tab or the Setup tab Error messages 73 The e mail address is not in a recognized format Do you still want to use it Cause Solution The e mail address in the E mail address text box on the Click Yes to send the e mail to the specified address Setup tab is not a valid e mail address Click No to return to the Setup tab to change the e mail address Reached maximum number of entries Cause Solution The Fax Recipients list contains the maximum number of fax The maximum number of fax numbers has been entered recipients Send the fax to any remaining recipients by using a separate fax job The Fax Recipients list is limited to 100 entries The phone book contains the maximum number of entries Remove entries in the phone book The phone book is limited to 10 000 entries Reached maximum number of entries in a group Cause Solution The maximum number of group entries has been exceeded Remove entries from the group Reached maximum number of group entries Cause Solution The group contains the maximum number of entries Remove entries from the group Data is not valid Cause Solution The file type or file format is incorrect The file must be a CSV file Mapping for minimum required fields not specified Cause Solution The mapping between the name and phone number fields at Import the file again In the Mapping dialog box select the minimum is not mapped to the CSV file

HP LaserJet MFP Analog Fax Accessory 500 User's Manual

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