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HP LaserJet CM1015 User's Manual

1. SSS Hi ie Clear jams from tray 2 or optional tray 3 Ey NOTE Before attempting to clear jams from tray 2 or optional tray 3 remove any jams inside the MFP 1 Pull tray 2 or optional tray 3 out of the MFP 2 Carefully grasp the jammed paper by both corners and pull slowly to remove the paper 200 Chapter14 Problem solving ENWW 3 Slide the tray into the MFP 4 Open and close the front door ENWW Clear paperjams 201 Additional problem solving tools The section describes the tools that can help solve problems with the MFP Device pages and reports This section describes the pages and reports that help diagnose and solve MFP problems Demo page To verify that the MFP is functioning properly printa Demo page For more information about the Demo page see Demo page Configuration page The Configuration page lists the current settings and properties of the MFP Use this page to check for color plane registration and cartridge half tones It is possible to print a Configuration page from the MFP or HP ToolboxFX For more information about the Configuration page see Configuration page Supplies Status page The Supplies Status page lists the remaining life of the HP print cartridges It also lists the estimated pages remaining number of pages printed and other supplies information Printa Supplies Status page from the MFP or HP ToolboxFX
2. 3 Click Save The original is scanned and saved Scan to e mail 1 In Destinations choose E mail 2 A blank e mail opens with the scanned document as an attachment 3 Enter an e mail recipient add text or other attachments then press Send ENWW Scan from the device and HP Director Macintosh 83 Scan using TWAIN compliant and WIA compliant software The MFP is TWAIN compliant and Windows Imaging Acquisition WIA compliant for Windows XP and beyond The MFP also supports TWAIN compliant Macintosh applications Use TWAIN compliant and WIA compliant software When in a TWAIN enabled or WIA enabled program access the scanning feature and scan an image directly into the open program For more information see the Help file or the documentation that came with the TWAIN compliant or WIA compliant software program Scan from a TWAIN enabled program EA NOTE The Windows and Macintosh device software complies with TWAIN Version 1 9 requirements Generally a software program is TWAIN enabled if it has a command such as Acquire File Acquire Scan Import New Object Insert from or Scanner When uncertain whether or not the program is compliant or do not know what the command is called see the software program Help or documentation Start the scan from within the TWAIN enabled program See the software program Help or documentation for information about the commands and steps to use Scan from a WIA enabled program Windows
3. Use the Copy setup menu to configure basic copy default qualities Use the Reports menu to print reports that provide information about the printer Use the Photo setup menu to configure defaults for photo printing Use the System setup menu to establish basic printer settings The System setup has several sub menus Each is described in the table Use the Service menu to restore default settings clean the printer and activate special modes that affect print output Use the Network config menu to configure network settings Table 3 1 Copy Setup Menu Menu item Sub menu item Sub menu item Description Default Quality Sets the default copy quality Default light dark Sets the default lighter darker option Default Reduce Enlarge Sets the default percentage to reduce or enlarge a copied document Default of copies Sets the default number of copies Advanced Color Balance Red Increases or decreases the amount of these colors in the Green output Blue Background Increases or decreases the background color in a copy 24 Chapter 3 Control panel ENWW Table 3 1 Copy Setup Menu continued Menu item Sub menu item Sub menu item Description Contrast Increases or decreases the differences between whites and blacks of a copy Lightness Increases or decreases the background color in a copy Grayness Increases or decreases the color in the color copy of a black and white original Sharpen Incre
4. e rif e fpx e htm 3 PCX e txt ENWW Supported file types 79 Scan from the device control panel Use the following instructions to scan directly from the device control panel Ex NOTE The computer connected to the device must be turned on Program the device Scan To button from the control panel E mail addresses and folders must be set up prior to using the Scan To button on the control panel Use HP Solutions Center to program the e mail and folders for scanning Set up pre configured destinations on the MFP 1 2 3 5 Open HP Solution Center and select Settings Scan Settings then press Scan Select the checkbox Allow me to scan by pressing the scan to button on the MFP The MFP is pre configured with the following three destinations in the dialog box e Scan a document and attach it to an e mail e Scan a photo and attach it to an e mail e Scan a photo and save it as a file Highlight a destination and click Right arrow to move to the destinations currently on the MFP dialog box Repeat for all three destinations Click Update Add folder destinations 1 2 5 6 Open HP Solution Center and select Settings Scan Settings then press Scan Select the checkbox Allow me to scan by pressing the scan to button on the MFP and click on New Select Save it to my computer then click Next Enter the file destination name or check to set up the destination on the MFP Name the default
5. A non HP lt color gt cartridge is installed Displays one of the following messages Non HP black installed Press OK to accept e Non HP magenta installed Press OK to accept e Non HP cyan installed Press OK to accept e Non HP yellow installed Press OK to accept Anon HP cloned or refilled supply has been installed and was overridden Multiple supplies are low The device could not print the current page because of its complexity The lt color gt print cartridge is low One of the following messages may display e Order black cartridge Ready light is on e Order cyan cartridge Ready light is on e Order magenta cartridge Ready light is on e Order yellow cartridge Ready light is on The cartridge is out of toner Supply override in use The user has decided to continue printing beyond the out point A If you believe you purchased an HP supply please visit the HP fraud Web site at http Awww hp com go anticounterfeit Service or repairs required as a result of using non HP supplies is not covered under HP warranty EA NOTE Any printer repair required as a result of using a non HP or unauthorized supply is not covered under warranty Verify that all cartridges are installed in the correct slot To use this cartridge override by pressing OK Replace the supply If you believe you purchased an HP supply please visit the HP fraud Web site at http Awww hp com go
6. cceceeeeeceeeeeceeeeeeeeeeeseeeeceacaeeeeeeeeeeeeeeeess 128 Heavy papel rrer oar seiri nen den vaste aden cas ANE a A nas ance a aa EEA aAA 129 Copy and Scan HOw do l ieaie eirinen aeii riei ea eae iOa e Ea OAE OA EEE 130 Scan from the device Control panel ccccecccecceceeeeeeeeeeeeeeeeeeecaeaaaeaaesaecaeeeeeeeeeeeteess 130 Program the device Scan To button from the control panel eee 130 Set the MFP to make only black and white copies 00 00 cceeceeeeeeteeeeeeeeetteeeeeeetaeeeeeeeenaaes 131 Photo How do I HP Color LaserJet CM1017 MFP only sssesssseessirssessrrrssserrrrssrrrrrrssrrerrnssreeess 132 Print photos directly from the memory card ssssesessssesirssserrrsstrrrssttrnsssttnrnsstttnnsssrennne 132 Enable or disable a memory card assssssessssreserrriesssennseserrnenetinanesrnnnaastnenesdttannaaninnaaeeneaana 132 Print and scan photos from a proof sheet c ceeeeceeeceeeeeeeeeeeeeeeeenaecaecaeeeeeeeeeeeeeees 132 Save photos to the workstation from a memory card eee ceeeeeeeeeeeeeeeeeeeeeeettaeeeeeeenaaees 133 Network How do I HP Color LaserJet CM1017 MFP only ssssesssssseseeerssssesrrrsssserrrrssserrrrrssseerrrnss 134 Find the network IP address oieisonucirinieriniuii aieiai ea A E AARAA NAAA ear AA RAS 134 Restore the network defaults c cicgectec teed ee lobed dees eceeeieeesea dive da ddiadenees seeds de eread even ranted 134 Maintenance HOW do lie e e soaks d
7. ENWW Control panel menus 27 Table 3 5 Service Menu continued Menu item Description USB speed Less paper curl When printed pages are consistently curled this option sets the printer to a mode that reduces curl The default setting is Off Archive print When printing pages that will be stored for a long time this option sets the printer to a mode that reduces toner smearing and dusting The default setting is Off Table 3 6 Network Configuration Menu Available only on HP Color LaserJet CM1017 MFP Series Menu item Sub menu item Description TCP IP configuration Automatic Select Automatic to automatically configure all the TCP IP settings Manual Select Manual to manually configure the IP address subnet mask and default gateway The control panel prompts you to specify values for each address section Press Right arrow to increase the value Press Left arrow to decrease the value Press OK to accept the value and move the cursor to the next field As each address is completed the printer prompts for address confirmation before moving to the next one After all three addresses are set the printer automatically restarts Select Reset TCP IP to restore all the TCP IP settings to the default values Link speed Automatic The printer automatically detects the correct link speed for the network Use 10T Full this menu to set the link speed manually if needed 10T Half After setting the link spee
8. Install memory DIMMs ENWW 9 Reconnect the power cable and turn on the MFP 10 Go to Check DIMM installation 210 Chapter 15 Work with memory ENWW Check DIMM installation Check that the DIMMs are installed correctly and working 1 Turn the MFP on Check that the Ready light is on after the MFP has completed the startup sequence If an error message appears a DIMM might have been incorrectly installed 2 Print a Configuration page by pressing OK and Cancel simultaneously A Supplies Status page may also print 3 Check the Installed Personalities and Options section on the Configuration page and compare it with the Configuration page printed before the DIMM installation 4 Ifthe amount of recognized memory has not increased or the DIMM is not recognized the following conditions might exist e The DIMM might not be installed correctly Repeat the installation procedure e The DIMM might be defective Try installing a different DIMM 5 After the DIMM is installed correctly go to Enable memory ifa memory DIMM was installed Enable memory If the MFP has anew memory DIMM installed all Windows users of the MFP must set the printer driver to recognize the newly added memory Macintosh computers automatically recognize new memory To enable memory for Windows 1 On the Start menu point to Settings and click Printers or Printers and Faxes 2 Select this MFP and select Properties 3 On the Configure
9. The MFP is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of media on which you want to print Print speed might be slower when using heavy paper The media might not meet HP specifications The paper path might need cleaning The MFP is not set to print on the type of media on which you want to print Use media that meets HP specifications Clean the MFP In the printer driver select the Paper tab and set Type is to match the type of media on which you want to print Print speed might be slower when using heavy paper Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning Clean the MFP The fuser might be damaged or dirty A print cartridge might have a problem Clean using instructions in HP ToolboxFX Contact HP Customer Care See HP Customer Care or the support flyer that came in the MFP box To determine which cartridge has a problem print the PQ diagnostics page from HP ToolboxFX Solve print problems 181 Problem Cause Solution Marks repeatedly appear at even intervals on the unprinted side of the page Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning The fuser might be da
10. www hp com support ljpaperguide 230 Appendix C Specifications ENWW ENWW Regulatory information This section contains the following information Introduction FCC regulations Environmental Product Stewardship program Declaration of conformity Country region specific safety statements 231 Introduction This section contains the following regulatory information FCC regulations e Environmental Product Stewardship program e Service and support e Declaration of conformity Laser safety statement ry Canadian DOC statement ry Korean EMI statement e VCCI statement Japan Finnish laser statement 232 AppendixD Regulatory information ENWW FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it can cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation the presence of interference can be determined by turning the equipment off and on If this equipment does cause harmful interference to radio or television communications
11. 1 Press Menu 2 Press OK to select Copy setup then press OK 3 Press the navigation arrows to select Advanced then press OK 4 Press the navigation arrows to select Color Balance 5 Press the navigation arrows to select one of the color balance options listed in the table below 6 For the selected color press Left arrow or Right arrow to adjust the color 7 When the color is adjusted press OK 72 Chapter 8 Copy ENWW ENWW Color balance option Description e Blue Increases or decreases the amount of this color in a copy output e Red e Green Background Increases or decreases the background color in a copy For instance if you are making a copy of a document that was printed on pink paper this increases or decreases that color in the copy Contrast Increases or decreases the differences between the whites and blacks in the copy Lightness Increases or decreases the lightness of all colors in a copy Grayness Increases or decreases the color in a color copy of a black and white original Sharpen Increases or decreases the reproduction of details in a copy Set color balance on a per job basis 1 9 N A Press Copy Features and use the navigation arrows to select Color Balance Press OK Press the navigation arrows and select one of the color balance options and press OK For the selected color balance option press the Left arrow or Right arrow to enhance or subtract that color from t
12. 110 127V 10 220 240V 10 50 60 Hz 2 Hz 50 60 Hz 2 Hz Rated current 4 0 Amps 2 5 Amps 228 Appendix C Specifications ENWW ENWW Table C 4 Power consumption average in watts oa F WON Product Printing Color Printing Black and Copying Ready PowerSave Off model White HP Color 200 W 190 W 150 W 18 W 18 W ow LaserJet CM1015 MFP HP Color 200 W 190 W 150 W 18 W 18 W ow LaserJet CM1017 MFP Values subject to change see http www hp com support cljCM1015_ CM1017 for current information Power reported is highest values measured for color and monochrome printing copying using all standard voltages Default time from Ready Mode to Power Save 0 minutes Recovery time from Power Save to start of printing 14 seconds Maximum heat dissipation for all models in Ready Mode 62 BTU Hour HP Color LaserJet CM1015 MFP and HP Color LaserJet CM1017 MFP speed is 8 PPM Letter and A4 size WARNING Power requirements are based on the country region where the MFP is sold Do not convert operating voltages This can damage the MFP and void the product warranty Table C 5 Environmental specifications Recommended Operating Storage MFP and print cartridge 20 to 27 C 68 to 81 F 15 to 32 5 C 59 to 90 5 F 20 to 40 C 4 to 104 F Temperature Relative humidity 20 to 70 10 to 80 95 or less Values are subject to change See http www hp com support cljCM1015 CM
13. B NOTE Ifa password has been set for the MFP previously you are prompted to type the password Type the password then click Apply Click Password In the Password box type the exact password to set then in the Confirm password box type the same password again to confirm the choice Click Apply to save the password To remove the system password 1 3 4 Open HP ToolboxFX and click System Settings A NOTE Ifa password has been set for the MFP previously you are prompted to type the password Type the password then click Apply Click Password Delete all characters from both the Password field and the Confirm password field Click Apply to remove the password To reset all MFP settings to factory defaults If you forget or lose your password use the following steps to reset all your MFP settings to factory defaults o pi S S N WARNING Following these steps will clear the password and all of the changes you have made to the MFP settings On the control panel press Menu Press the navigation arrows to select the Service menu Press OK Press the navigation arrows to select the Restore defaults menu Press OK Press OK again to confirm restoring the defaults Maintenance How do I 135 Clean the scanner glass Dirty glass from debris may cause scan and copy image defects 1 Turn device off unplug the power cord from the electrical socket and raise the lid 2 Clean the glass by using
14. Make sure that the media is inserted far enough into the MFP for the paper feed mechanism to grab the media EA NOTE There is a short pause before the paper is picked up NOTE When printing on both sides see Print on both sides of the paper for loading instructions Load tray 2 Access tray 2 and optional tray 3 from the front of the MFP Each tray holds up to 250 sheets of paper Tray 2 also supports other media such as envelopes postcards transparencies HP LaserJet glossy paper and HP LaserJet Photo paper Ex NOTE Tray 3 is optional on the HP Color LaserJet CM1015 CM1017 MFP Load trays 51 NOTE Instructions are the same for loading media in tray 2 and optional tray 3 1 Pull tray 2 or optional tray 3 out of the MFP and remove any paper 2 Move the rear guides to match the paper size Tray 2 and optional tray 3 accept several standard paper sizes 3 When printing paper longer than Letter A4 extend the rear of the tray until it matches the paper size 52 Chapter 6 Print ENWW 4 Slide the media width guides slightly wider than the print media A NOTE Load a maximum of 10 envelopes into tray 2 with the flaps on the right side the side to be printed facing up and with the short edge leading into the MFP If the envelope has a flap on a short edge this edge must enter the MFP first ENWW Load trays 53 Load the media 5 transparencies HP LaserJet glossy paper HP Las
15. Replace low or empty print cartridges Select Screen Match in the Color tab of the printer driver If possible avoid using extremely light or extremely dark colors The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser MFPs 184 Chapter 14 Problem solving ENWW ENWW Problem Cause Solution The finish on the printed color page is The media might be too rough Use a smooth paper or print media such inconsistent as a high quality paper that is made for color laser MFPs Generally smoother AQGBb media produces better the results The finish on the printed or copied color The media may have been bent when Load new paper and reprint or copy the page has light colored spots loaded or the ETB may be damaged document If the problem persists contact HP Customer Care See HP Customer Care or the support flyer that came in the MFP box Media handling problems Use the information in this section when the MFP experiences media handling problems Print media guidelines For best results make sure that the paper is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges For best quality color printing use a smooth type of paper Generally smoother media produces better results Check the paper package label to ensure the type of pape
16. Table 1 1 HP Color LaserJet CM1015 CM1017 MFP software Feature Microsoft Windows Windows 2000 and XP Macintosh OS X V10 3 and Server 2003 later Windows Installer HP PCL6 printer driver HP PostScript Level 3 Y emulation printer driver HP ToolboxFX software HP imaging software HP Color LaserJet CM1017 MFP only AINE NUNN Macintosh Installer Macintosh printer drivers Scan driver NINES XUN SIS Mass Storage Driver HP Color LaserJet CM 1017 MFP only and with USB connection HP Solution Center va HP Director S 8 Chapter 1 Multifunction peripheral MFP basics ENWW ENWW Install software The HP installer provides two workstation software installation options Recommended or Custom A Recommended installation installs software based on the workstation s operating system processor memory and disk space A Custom installation installs only user specified software options The system requirements for the installed software is e 300 MB free hard disk space e CD ROM drive e USB port and USB cable or network RJ45 and cable Requirements for PC systems e Windows 2000 XP 2003 Server any Pentium II processor Pentium III or greater recommended 192 MB RAM full install e G3 processor G4 processor recommended 128 MB RAM 100 MB hard disk space Mac OS X V10 3 or above Software Installation option Description HP printer driver Recommended and Custom All
17. Task Driver Tab Option Set custom paper Paper Size is Print in grayscale Color Print in Grayscale Create and use watermarks Effects Watermark EF NOTE For Windows 2000 and XP environments Administrator privileges are required to create watermarks but are not required to add existing watermarks to documents Print multiple pages on one sheet of Finishing Pages per sheet paper N up printing Reduce or enlarge a document before Effects Fit to Page printing Print the first page on different paper Paper Quality Appropriate paper size Change color settings Color Settings Create and use Quick Sets Quick Sets All To later retrieve settings choose save the current print driver settings Finishing such as the page orientation N up printing or the paper source for later use Save up to 30 sets EF NOTE In the Windows 2000 environment Administrator privileges are required to save Quick Sets For printing using the Print on Both Sides manually feature see Print on both sides of the paper Restore the default printer driver settings This feature might be useful when experiencing quality issues or if the print media is not being selected from the correct tray Select Defaults in the Quick Sets dialog box on the Finishing tab of the printer driver 58 Chapter 6 Print ENWW Print from Windows 1 Load the print media 2 On the File menu of your application click Page Setup or a similar command
18. edges of the scanner glass Aa C 2 Select Reduce Enlarge and Aa Ce press the navigation arrows to select Full Page 91 Aa Ce then press Start Copy Black or Start Copy Color Aa gt Cc Aa gt Ce Images are missing or faded See Calibrate the MFP One or more print cartridges might Replace any low print cartridges be low The device might have calibrated Calibrate the device See incorrectly after installing a print Calibrate the MFP cartridge The original might be of poor If the original is too light or quality damaged the copy might not be able to compensate even when adjusting the contrast If possible find an original document in better condition The original might have a colored Colored backgrounds might background cause images in the foreground to blend into the background or the background might appear in a different shade If possible use an original document without a colored background Doo ENWW Resolve copy problems 189 Problem Vertical white or faded stripes appear on the copy Aa gt Cc Aa gt Cc Aa gt Cc Aa gt Cc Aa gt Cc Unwanted lines appear on the copy Cause The media might not meet HP specifications Solution Use media that meets HP specifications See Media supported on this MFP One or more print cartridges might be low Replace any low print cartridges If the error persists inspect the print cartridges
19. file scanning to Macintosh 83 first page use different paper 41 4 Color option 67 fraud hotline 160 G gateways overview 107 gray background resolve problems 181 grayscale resolve problems 184 scanning 86 grayscale printing 44 H halftone options 65 heavy paper specifications 13 Help tab HP ToolboxFX 149 HP built in networking information page printing 140 HP Color LaserJet CM1015 MFP control panel lights and buttons description 18 HP Color LaserJet CM1017 MFP control panel lights and buttons description 21 112 HP customer care 222 HP Device Configuration 45 HP Director 8 HP fraud hotline 160 HP ImageREt 2400 64 HP LaserJet glossy paper printing 16 128 HP LaserJet paper 216 HP LaserJet photo paper media 16 128 HP LaserJet Tough paper 16 129 HP multipurpose paper 216 ENWW HP Printing Supplies Returns and Recycling Program 234 HP Solution Center 8 HP SupportPack 223 236 HP ToolboxFX calibrating MFP 136 137 168 Documentation tab 149 Help tab 149 Network Settings tab 154 operating systems supported 8 Status tab 148 System Settings tab toner level checking from 158 humidity specifications MFP environment 229 120 150 l image quality HP ImageREt 2400 64 HP ToolboxFX settings 121 151 print resolve problems 179 scans resolve problems 191 ImageREt 2400 64 index printing 87 index photo 97 information pages Configuration 102 Network configuration 102 information pages print
20. installed The printer transitioned from having one or more non HP supplies to having all HP supplies installed No action required Incorrect lt color gt cartridge Insert only 1 memory card at a time The lt color gt print cartridge may be crooked or installed in the wrong print cartridge slot One of the following messages may display Incorrect black cartridge Incorrect cyan cartridge Incorrect magenta cartridge Incorrect yellow cartridge More than one memory card has been inserted Reinstall the lt color gt print cartridge Remove all but one memory card Install lt color gt cartridge The supply gauge indicates the supply or supplies that are out of toner One of the following messages may display e Install black cartridge e Install cyan cartridge Install magenta cartridge e Install yellow cartridge The supply or supplies must be installed before printing can continue Install supplies The supplies gauge displays the consumption levels of print cartridges Multiple supplies are not installed Install correct print cartridges Invalid driver Press OK The printer driver is incorrect Re select the printer driver appropriate for the device Invalid entry Invalid data or response Correct the entry Jam in A jam occurred in Clear the jam then press OK e the print paper path e tray 1 e tray2 e output bin Load paper The HP Color LaserJet CM1015 C
21. located on that network Each IP address can be divided into two separate parts the network portion and the host portion It is possible for a host to query a server for a dynamic IP address each time the device boots up for example using DHCP and BOOTP Set up the MFP and use it on the network 105 E4 NOTE When assigning IP addresses always consult the IP address administrator Setting the wrong address can disable other equipment operating on the network or interfere with communications Configure IP parameters TCP IP parameters such as IP address subnet mask default gateway can be configured on the MFP manually for example through the embedded Web server and HP management software or automatically downloaded using DHCP or BOOTP each time the MFP is turned on When powered on a new MFP thatis unable to retrieve a valid IP address from the network automatically assigns itself a default IP address The default IP address depends on the type of network to which the MFP is connected On a small private network a technique called link local addressing is used to assign a unique IP address in the range of 169 254 1 0 to 169 254 254 255 which should be valid The IP address configured on the MFP can be determined by inspecting the Network Configuration page Dynamic Host Configuration Protocol DHCP DHCP allows a group of devices to use a set of IP addresses that are maintained by a DHCP server The device or host sends a reque
22. needs Certain printer features are not available in this driver The MFP automatically switches between HP PostScript Level 3 and PCL printer languages depending on the driver selected User assistance The print driver has Help dialog boxes that are activated from the question mark symbol in the upper right corner of the properties of the print driver Right click on the MFP in the Printers and Faxes folder and then select Properties 30 Chapter 4 Software for Windows ENWW Install the PostScript driver using Add Printer The PostScript driver can only be installed using the Microsoft Windows Add Printer wizard For additional help see the Microsoft help or go to http www hp com go support ENWW Install the PostScript driver using Add Printer 31 Software This MFP supports these software components Software Description HP Color LaserJet CM1015 CM1017 MFP drivers Installs basic driver software your HP Color LaserJet MFP needs to print and scan HP Color LaserJet CM1015 CM1017 MFP software e HP Solution Center Transfer or scan images to the workstation use the HP photo software access other HP products and supplies change product settings and update product software to the latest version available e HP ToolboxFX for product status and configuration help and troubleshooting and supplies reordering e HP ScanTo setup to enable starting scans from the product control panel HP Customer Participation Pro
23. paper toner and dust particles can accumulate inside the MFP Over time this buildup can cause print quality problems such as toner specks or smearing This MFP has a cleaning mode that can correct and prevent these types of problems AABbGc AgBbGc AaBbCc AaBoCc AaBbCc AaBbCc AaBhEec AaBkhCc AaBkCc AQBbCc Clean the paper path using HP ToolboxFX E4 NOTE Use the following procedure to clean the paper path using the HP ToolboxFX To clean the engine when the computer is running an operating system that does not support HP ToolboxF x find util cleanpage on the MFP CD ROM for instructions on the cleaning page 1 Ensure the MFP is turned on and in the Ready state 2 Open the HP ToolboxFX 3 On the Help tab click Troubleshooting Follow the instructions under the Cleaning Page section 162 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW Cartridge out override The HP Color LaserJet CM1015 CM1017 MFP displays an Order supplies message when a cartridge is running low and a Replace supplies message when a cartridge has been depleted To ensure optimal print quality HP recommends replacing a cartridge when the Replace supplies message is displayed Replacing the cartridge at this point can help prevent waste of media or other cartridges when one cartridge produces poor print quality The Cartridge out override feature allows the MFP to continue to use a cartridge that has reach
24. resolve problems 186 jams clearing 200 loading 50 part numbers 215 paper output bin features 3 paper output bins jams clearing 198 part numbers accessories 213 parts part numbers 214 user replaceable 216 phone numbers HP fraud hotline 160 HP Printing Supplies Returns and Recycling Program 235 support 222 ENWW photo rotate from display screen 90 view from memory card 90 photo index 87 photo memory cards 4 photo printing 87 photos memory cards inserting 88 printing an index 97 printing directly from the memory card 93 132 photos resolve problems scanning 191 pick up rollers ordering 216 pixels per inch ppi scanning 85 platforms supported 8 ports cables ordering 215 solve Macintosh problems 47 types included 3 PostScript driver HP ToolboxFX settings 124 154 power requirements 228 ppi pixels per inch scanning 85 preprinted paper printingon 16 128 presets 41 print cartridge replacing 164 print cartridges HP fraud hotline 160 life expectancy 158 partnumbers 214 recycling 234 replacing 159 status page printing 142 status viewing with HP ToolboxFX 148 storage specifications 229 Print dialog box 57 124 print driver PostScript 3 print quality HP ImageREt 2400 64 HP ToolboxFX settings 151 121 ENWW resolve problems 179 specifications 3 print servers information page printing 140 printer drivers Macintosh 38 uninstalling 35 printer drivers downloading 10 features 58 125 opening
25. uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 770 800 nm Teho 5 mW Luokan 3B laser 240 Appendix D Regulatory information ENWW Index Symbols Numerics 4 Color option 67 A accessories partnumbers 214 Adaptive Halftoning options 66 add folder destinations Windows 80 130 adding memory 206 adding paper 50 address MFP Macintosh resolve problems 46 adhesive labels specifications 13 15 128 agreements maintenance 223 236 alerts setting up 148 B background gray 181 bands resolve problems 180 battery specifications 235 bins output features 3 jams clearing 198 black and white printing resolve problems 184 black and white scanning 86 Black cartridge life expectancy 158 partnumber 214 Black Only option 67 blank pages resolve problems 187 blank scans resolve problems 192 BOOTP 106 ENWW both sides printing on 42 60 built in networking information page printing 140 buttons control panel 18 buttons HP Color LaserJet CM1017 MFP control panel 21 112 Cc cables USB resolve problems 188 calibrating MFP 136 168 Cancel Job 62 canceling scan jobs 85 cardstock specifications 13 cartridge out override 163 cartridges HP fraud hotline 160 life expectancy 158 part numbers 214 recycling 234 replacing 159 status page printing 142 status viewing with HP ToolboxFX 148 sto
26. 1 next to Layout Direction select the order and placement of the pages on the sheet Next to Borders select the type of border to print around each page on the sheet Print on both sides of the paper To print on both sides manually 1 Vo 2 N 6 Insert enough paper into one of the trays to accommodate the print job When loading special paper such as letterhead load it in one of the following ways e For tray 1 load the letterhead paper with the front side up and the bottom edge feeding into the MFP first e For all other trays load the letterhead paper with the front side down and the top edge at the back of the tray Open the printer driver see Open the printer drivers On the Finishing pop up menu select the Manual Duplex option Click Print Go to the MFP Remove any blank paper that is in tray 2 Insert the printed stack with the printed side up and the bottom edge feeding into the MFP first Print the second side from tray 2 Follow the instructions in the pop up window that appears before replacing the output stack in tray 2 for printing the second half If a prompt appears on the control panel display press a control panel button to continue Set the color options Use the Color Options pop up menu to control how colors are interpreted and printed from software programs EA NOTE For more information about colors and color options see Color options and Manage MFP color options on Macintosh co
27. 57 124 operating systems supported 8 restoring default settings 58 126 settings changing 59 126 Windows features 30 printing both sides 60 canceling 62 photos from the memory card 93 132 photos index of 97 resolve problems 187 188 Windows 59 126 printing environment 104 Q quality HP ImageREt 2400 64 HP ToolboxFX settings 121 151 print resolve problems 179 scans resolve problems 191 specifications 3 R Readiris OCR software installing 84 rear output door features 3 recycling plastics 234 print cartridges 234 reducing copies 74 refilled print cartridges 159 refilling paper 50 regulatory statements declaration of conformity 237 FCC 233 laser safety 238 Material Safety Data Sheet 236 repacking MFP 224 repetitive defects resolve problems 183 replacing print cartridges 159 reports MFP Configuration page 102 Network configuration page 102 reports printing 140 resizing documents copying 74 resolution HP ImageREt 2400 64 scanning 85 specifications 3 resolve problems blank pages 187 calibrating MFP color 183 Configuration page printing 102 140 control panel messages 172 curled media 182 Demo page printing 140 faded print 180 feeding problems 186 jams 195 lines printed pages 180 loose toner 181 Network configuration page printing 102 pages not printing 188 pages printing slowly 187 paper 185 print quality 179 repetitive defects 183 replacing print cartridges 159 scan quality 191
28. A4 paper when prompted Press OK again to confirm and begin the cleaning process A page feeds through the MFP slowly Discard the page when the process is completed Calibrate the MFP Calibrations are performed at regular intervals For best print quality a calibration can be performed from the control panel For more information about calibrating the MFP see Calibrate the MFP from the front control panel Additional problem solving tools 203 204 Chapter 14 Problem solving ENWW 15 ENWW Work with memory This section provides information about the following topics MFP memory Install memory DIMMs Check DIMM installation Enable memory 205 MFP memory The HP Color LaserJet CM1015 CM1017 MFP has one dual inline memory module DIMM slot for upgrading the MFP capabilities with the following options e More MFP memory DIMMs are available in 64 MB 128 MB and 256 MB for a maximum of 354 MB e DIMM based macros and patterns Consider adding more memory to the MFP if print jobs often include complex graphics or HP PostScript Level 3 documents or use many downloaded fonts Additional memory also allows the MFP to print multiple collated copies at the maximum speed Before ordering additional memory see how much is currently installed by printing a Configuration page Press OK and Cancel simultaneously or use the HP ToolboxFX To order DIMMs see Accessories and supplies information Single inline memory mod
29. DIMM to verify that it is seated properly and then turn on the device Turn off the power by using the power switch and if a surge protector is being used remove it Plug the device directly into the wall socket Use the power switch to turn the device on If the error persists upgrade the firmware See HP Customer Care or the support flyer that came in the device box If the error persists replace the formatter See HP Customer Care or the support flyer that came in the device box Calibrating The printer is calibrating No action is required This task may take several minutes Cleaning The printer is in cleaning mode No action is required This task may take Device error Press OK Door open Engine communication error An internal error occurred in the device The MFP door is open The device experienced an internal communication error several minutes Press OK to resume the job Turn off the power by using the power switch wait at least 30 seconds then turn on the power and wait for the device to initialize If these actions do not resolve the problem contact HP Customer care See HP Customer Care or the support flyer that came in the MFP box The door must be closed before printing can continue This is a warning message only Job output might be affected 174 Chapter 14 Problem solving ENWW Control panel message Description Recommended action HP supplies
30. During this time Settings Custom appears on the device control panel display Change the default media size in the media input tray to match the output size or part of the copy can be cut off Copy edge to edge originals Ei NOTE The printed or copied page has a border of approximately 4 mm 1 6 of an inch The HP Color LaserJet CM1015 CM1017 MFP does not support edge to edge printing or copying Considerations for printing or scanning documents with cropped edges e When the original is smaller than the output copy size move the original 4 mm 1 6 inch away from the bottom and right edges of the scanner glass Recopy or scan in this position e When the original is the size of the desired output make a copy with smaller edges by e Select Reduce Enlarge and press the navigation arrows to select Full Page 91 then press Start Copy Black or Start Copy Color The edges and the copy are reduced in size by up to 2 mm ENWW Copy paper 75 76 Chapter 8 Copy ENWW 9 Scan A NOTE The HP Color LaserJet CM1015 CM1017 MFP does not support scanning slides or photo negatives e Scan methods e Supported file types e Scan from the device control panel e Scan by using HP Solution Center Windows e Scan from the device and HP Director Macintosh e Scan using TWAIN compliant and WIA compliant software ENWW Scan methods There are several ways to scan a document e Scan from the device control panel Sta
31. EE E E dat EE 15 TRANS PANeN ClO sincsen a a a a a daeMienanentadde ss 16 Glossy paper and photo paper cccccceececeeeeeeeeeeeee eee eeeecaeeaaaaaaeaaaeaaecaeecaeeeeeeeeeeeeeeeeeess 16 Letterhead or preprinted fOrMS 2 cccccceceee cece eee eecee cee eeeaeeaaeeeceeeeeeeeeeeeeeeeeeeeeeeeteeeseeeeenes 16 Heavy DAD OM cde ccceicospchaatdcedevesnentacacsatweddccedaceuts e taaers ea sudeauca caves aaaea AEAEE AATE EE 16 3 Control panel HP Color LaserJet CM1015 MFP control panel features ccceeeeeeeeeeecneecaeeeeeeceeeeeeeeeeeeeeteees 18 Use the two line display HP Color LaserJet CM1015 MFP c ceceeeeeeeeeeeeee eect eeeeeeeeeeeeeeeeeeeeeeees 20 Use the control panel arrows to navigate on the HP Color LaserJet CM1015 MFP 20 HP Color LaserJet CM1017 MFP control panel features c ceeeeeeeeeeeeceeceeeeeeeceeeeeeeeeeeeeeeetes 21 Use the graphical display HP Color LaserJet CM1017 MFP 0 ccccccccccccecceeeeeeeeeeeeeeeteeeeeeeetenees 23 Use the control panel arrows to navigate on the HP Color LaserJet CM1017 MFP 23 Control panel MENUS isicrscreracartasgandtedaseaptalievsanaeddaadaaanshideatagansaades stated danadaghoncdsnaaadhadauadooeeandialvaets 24 Use the control panel MENUS ccccccceceeeeeeeeeeeeeeaaecaeeeeeeeeeeeeeececsececnaecaeeeeeeeeeeeeeeteneneees 24 Control panel MENU MAP saccsiecssssiadeccersariessietvnranadacdecneaaadacuecedaranedsnsebu
32. ENWW 227 Multifunction peripheral MFP specifications Table C 1 Physical Specifications Specifications HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP Device weight without cartridges 19 4 kg 42 75 Ib 19 6 kg 43 2 Ib Device weight including 4 22 kg 48 5 Ib 22 2 kg 48 9 Ib cartridges Device height desktop to top of 525 mm 20 7 in 540 mm 21 3 in fully tilted display Device height desktop to top of 490 mm 19 3 in 490 mm 19 3 in scanner cover with display folded down Device height desktop to top edge 750 mm 29 55 in 750 mm 29 55 in of open scanner lid Depth from front of removable face 508 mm 20 0 in 508 mm 20 0 in up output tray to the back of the main input tray letter paper input tray extended Depth from front of removable face 563 mm 22 2 in 563 mm 22 2 in up output tray to back of main input tray legal paper input tray extended Depth from front of fully extended 790 mm 31 1 in 790 mm 31 1 in open input tray to back of device Device width at the scanner 437 mm 17 25 in 437 mm 17 25 in 1 Only dimensional difference between HP Color LaserJet CM1015 MFP and HP Color LaserJet CM1017 MFP Table C 2 Supplies specifications Print cartridge life based on approximately 5 coverage Black 2 500 pages Yellow cyan and magenta 2 000 pages each Table C 3 Electrical specifications Item 110 Volt models 220 Volt models Power requirements
33. Ensure the settings are correct for this document 3 From the File menu click Print Print Setup or a similar command The Print dialog box opens 4 Select the correct MFP and change settings as necessary Do not change any settings such as page size or orientation that were previously set in the Application Settings dialog box 5 If this print job is to be printed on a non standard size or weight of paper see Selecting print media settings for more information 6 If not already done click Properties The printer driver opens 7 On the various tabs set additional settings that did not appear in the Application Settings or Print dialog box For more information about printer driver settings see Printer driver features 8 Select the Print command to print the job Printer driver settings The printer driver is a software component that controls through user specified options common printing features when sending print jobs to the MFP Changes to printer driver settings can be temporary for print jobs that are run while the program is still open or changes to the default settings can be permanent they are in effect now and in the future Operating System Temporarily change settings for Permanently change default Change configuration settings jobs that are printed now settings For example to add an optional tray or to enable or disable a driver feature such as Allow manual duplexing Windows 2000 and
34. For more information about the Supplies Status page see Supplies Status page HP ToolboxFX HP ToolboxFX is a software application used for problem solving tasks View HP ToolboxFX Open HP ToolboxFX in one of these ways e On the Windows desktop double click the HP ToolboxFX system tray icon or program group entry e On the Windows Start menu click Programs All Programs in Windows XP click HP click HP Color LaserJet CM1015 CM1017 Series click HP ToolboxFX then click Help Service menu Use the control panel Service menu to troubleshoot MFP problems Restore the factory set defaults Restoring the factory set defaults returns all of the settings to the factory defaults 202 Chapter14 Problem solving ENWW ENWW To restore the factory set defaults 1 2 3 Press Menu Press the navigation arrows to select Service then press OK Press the navigation arrows to select Restore defaults then press OK The MFP automatically restarts Clean the paper path The MFP features a special cleaning mode to clean the paper path B NOTE Ifyou have access to HP ToolboxFX HP recommends cleaning the paper path by using HP ToolboxFX To clean the paper path 4 2 3 Press Menu Press the navigation arrows to select Service then press OK Press the navigation arrows to select Cleaning mode then press OK A page feeds slowly through the MFP Discard the page when the process is completed Load plain letter or
35. NOTE Automatic is the default setting and is recommended for printing all color documents Use the Manual color adjustment option to adjust the neutral gray color treatment and the edge enhancements for text graphics and photographs To gain access to the Manual color options on the Color tab click Manual then click Settings Change color options Use the Manual color adjustment to adjust the Color or Color Map options A NOTE Some software programs convert text or graphics to raster images In these cases the Photographs setting also controls the text and graphics Halftone options Halftoning is the method by which the MFP mixes the four primary colors cyan magenta yellow and black in varying proportions to create millions of colors Halftone options affect the resolution and clarity of the color output The two halftone options are Smooth and Detail e The Smooth option provides better results for large solid filled print areas It also enhances photos by smoothing out fine color gradations Choose this option when uniform and smooth area fills are the most important attributes e The Detail option is useful for text and graphics that require sharp distinctions among lines or colors or images that contain a pattern or a high level of detail Choose this option when sharp edges and details are the most important attributes Manage color options 65 Edge Control The Edge Control setting determines how edges are rende
36. Remove the device from the electric or magnetic field 3 Turn the device on again 194 Chapter 14 Problem solving ENWW Clear paper jams Occasionally paper or other print media can become jammed during a print job Some causes include the following events A CAUTION Do NOT use any tool or sharp object to help remove paper jams e The input trays are loaded improperly or overfilled e Tray 2 or optional tray 3 is opened during a print job e Too many sheets accumulated in the output area or sheets blocked the output area e The print media being used does not meet HP specifications See Print on special media e The environment in which the print media was stored is too humid or too dry See Print on special media Where to look for jams Jams can occur in these locations ry Inside the MFP See Clear jams from inside the MFP e In input areas See Clear jams from tray 2 or optional tray 3 e Inthe output area See Clear jams from tray output area Find and remove the jam by using the instructions on the following pages If the location of the jam is not obvious first look inside the MFP Loose toner might remain in the MFP after a jam This problem should resolve itself after a few sheets have been printed Each section below corresponds to an area where a paper jam could occur Use the following procedures to clear the jam In all cases grasp the jammed paper by both corners and pull slowly to remove the p
37. Software for Windows ENWW ENWW Software for Macintosh e Macintosh utility and application support e Macintosh printer drivers Use features in the Macintosh printer driver e Manage MFP color options on Macintosh computers HP Device Configuration Mac OS X V10 3 and Mac OS X V10 4 e Solve common Macintosh problems 37 Macintosh utility and application support The HP Installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the Macintosh Configure Device for use with Macintosh computers If both the MFP and the Macintosh computer are connected to a network use the MFP embedded Web server EWS to configure the MFP For more information see HP Device Configuration Mac OS X V10 3 and Mac OS X V10 4 and Use the embedded Web server Install Macintosh printing system software for networks The printing system software supports Mac OS X V10 3 and later Install PostScript Printer Description PPD files The PPDs in combination with the Apple PostScript printer drivers provide access to MFP features An installation program for the PPDs and other software is provided on the compact disc CD that came with the MFP Use the Apple PostScript printer driver that comes with the computer HP Device Configuration The Macintosh Configure Device provides access to features that are not available in the printer driver These are examples of things that can be done using th
38. Sonon aa eE a E EA A A A E A euler EEE 148 Event OG onys shit Accent EA AAA 148 AlenS onana a a a a aa a aa a aa aaa 149 Set Up Status alerniS mirisem aieeaa naaa a aana Aae 149 Set up e mail alerts 2 0 0 0 cee eececcseceeecee eee eeeeeeeeeeee eee eeeeetaaaeesaeeaeeeanaaanaaneaeeeeeess 149 ISI Di xssndaucaashaanaadacaens ieancieads sana datagealhasdnadadeans danauadenke iaunasdeasenaannuaadis veaad dgdageananddadddeshaadanstetats 149 SYSTEM SOMINGS x fects cases arti a E obec besse dle dGateay ete cbenieeetecetdiendagd 150 DEVICE INTOMMATLIOMN cssseieeecd Auer via iinn dh ale snden casein madera E E E 150 Paper handling aencon ch eeccchteceenyecctte nee andarina ENUE aK ARa teats 151 Print Quality lt 0isisccheieseestidieedt eeetieceady E A 151 Print densi y oarecare A alee ieee deinen Gadde aan 151 set the system password 2 cccei ct aadianseee a caateeee a EEE EE 152 ADSM IY POS iioii eaaa aaa aa aah 153 DYSLOMM SOUP sss see by iba ces actie Sense eeed tad enel ce ape eed eaeeeeceaneecedeacbasidepeeeeeeaeeaeeed 153 SEN CE ssissaadacteavaniaancheerien aaie a iaa aaia aa a E AAA 153 Device Poling Page serosr aiara R A EA 153 Print oetings soane an E EAA A AEA AA 153 POON ania dead sie ungy dead eacueradead lt hssavsiaadeasuadisaae peuivieaancasuiyney davavades 153 POLDCschecdiespestenciuuststeivlalavhes saan ia adaa i AA AE aa ER 154 POSUS CHIPU merania a aaa a inaa eian ea Eaa a aada 154 Memory card HP Color LaserJet CM1017 MFP only neces
39. Start Copy Black to begin a monochrome copy job 14 Reduce Enlarge Displays a list of temporary copy and size changes 15 Copy Features Displays a menu of copy features 16 17 Scan To Displays a list of pre configured folders and e mail destinations To create a new destination set up the Scan To destination on the workstation Select Photos Press to choose one or more photos 18 Photo Features Press to navigate to select photo features 19 Return to previous menu or menu item Backs up one menu screen or one step in the current menu structure 20 21 22 Left arrow lt Press to navigate to the previous submenu or the previous value in the menu selection list Also allows cursor movement back a single position deletes the previous character or decrements a numeric entry Menu Opens the main menu system Ready light green Green light is steady when the MFP can accept print jobs or blinks when the MFP receives print data 23 OK e Selects a menu item e Clears some printer errors e Acknowledges use of a non HP supply Chapter 3 Control panel ENWW Use the graphical display HP Color LaserJet CM1017 MFP The color graphics display shows menus photos and messages The display can be pulled up and angled for better viewing Use the arrows on the control panel to navigate the menus on the control panel and to select photos on the panel for printing Status and error
40. adhesive strip or with more than one flap that folds over to seal must use adhesives that are compatible with the heat and pressure in the fuser A CAUTION Failure to follow the guidelines above can result in jams Labels When selecting labels consider the quality of each component e For tray media orientation and driver settings see Print on special media e Only use labels with no exposed backing between them e Labels must lie flat e Do not use labels that have wrinkles bubbles or are damaged e Use only full sheets of labels this MFP does not support print partial sheets of labels e Use only labels specified for use with HP Color LaserJet printers Special media for printing 15 For instructions on loading labels see Load tray 1 single sheet feed tray or Load tray 2 Transparencies e Use only tray 1 or tray 2 to print on transparencies e For tray media orientation and driver settings see Print on special media e Place transparencies on a flat surface after removing from the MFP e Use only transparencies specified for use with HP Color LaserJet printers A CAUTION To avoid MFP damage only use transparencies that are recommended for use in laser MFPs See Accessories and supplies information Transparent print media not designed for LaserJet printing melts in the fuser and damages the fuser Glossy paper and photo paper e Handle glossy paper and HP LaserJet Photo paper by the edges e
41. and print an index page The MFP does not print certain images memory card slot Verify that the card is fully inserted into the slot Verify that the memory card type is a supported type Verify that only one card is inserted in the memory card slots Verify that the files on the memory card are in the correct format The MFP recognizes only SRGB format JPEG files Problem solving process 171 Control panel messages The following are control panel warning icons that may be seen on the HP Color LaserJet CM1017 MFP General error Memory card error wersenmar Paper error Paper jam Attention Scanner error The majority of the control panel messages are intended to guide the user through typical operation The control panel messages indicate the status of the current operation and include a page count on the second line of the display if appropriate In addition alert messages warning messages and critical error messages indicate situations that might require some action Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing and the auto continue feature is on the MFP attempts to resume the printing job after the warning has appeared f
42. are required to connect one subnet to another A typical gateway IP address could be 192 168 0 1 See Manually configure a static IP address for more information about obtaining gateways data Default gateway The default gateway is the gateway that if not specified is used to move packets between networks It is specified by an IP address If multiple gateways exist then the default gateway is typically the address of the first or nearest gateway If no gateways exist then the default gateway typically assumes the IP address of the network node such as the workstation or MFP Problem Solving Verify that the MFP is on and online Check the following items to make sure the MFP is ready to print ENWW Set up the MFP and use it on the network 107 Resolve communication problems with the network Check the following items to verify the MFP is communicating with the network This information assumes a Network configuration page has already been printed See Networking page HP Color LaserJet CM1017 MEP only 1 Are the network cables connected properly Ensure that the MFP is attached to the network using the appropriate port and cable Verify each cable connection to make sure it is secure and in the right place If the problem continues try a different cable or ports on the hub or transceiver The amber activity light should be blinking and the green link status light should be solid next to the port connection on the MFP b
43. be printed from the HP ToolboxFX Configuration page The Configuration page lists the current MFP settings and properties Print a Configuration page from the MFP or the HP ToolboxFX To print the Configuration page from the control panel 1 Press Menu 2 Use the navigation arrows to select the Reports menu 3 Press OK 4 Press Left arrow or Right arrow to select Configuration report 5 Press OK to print the Configuration Report page 140 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW Configuration HP Color LaserJc Self Test Configuration j tavens 1 Product Information Displays basic information about the MFP such as the product name and the serial number 2 Memory Lists memory related information such as the total memory that is installed ENWW Information pages 141 Paper Settings Lists information about the media type for each tray and about the type settings for all the media that the MFP supports Copy Settings Lists current MFP default copy information Product Settings Lists information about the MFP including the language and the company name Installed Personalities and Options Contains current MFP font DIMM memory and memory card information Printer Settings Displays MFP printer settings such as color options copies and jam recovery information Status Log Displays information about MFP errors Photo Settings Displays default photo
44. both text and graphics e Use the Draft setting if conserve toner or if the copy quality is not as important Black dots or streaks Unclear text The scanned page has a background but the original document does not Ink glue correction fluid or an unwanted substance might be on the glass The resolution and color levels may be set incorrectly The original might be too thin to scan cleanly Clean the flatbed scanner surface Verify the correct resolution and color settings On the flatbed scanner place three sheets of clean paper on top of the 192 Chapter 14 Problem solving Problem Cause Solution original close the flatbed scanner cover then re scan the original SSS SSS SSS SSS ENWW Resolve scanning problems 193 The device control panel display has black lines or dots or becomes blank A CAUTION Static electricity can cause unexpected black lines or dots to appear on the device control panel display Do not touch the device control panel display if there is a chance that you have collected a static electric charge for example by walking on carpet in a low humidity environment Was the device exposed to an electric or magnetic field Unexpected lines or dots might appear on the device control panel display or the display might become blank if the device is exposed to an electric or magnetic field To resolve this problem perform the following procedure 1 Turn the device off 2
45. click on My Computer and look for the removable drive memory card If My Computer does not recognize the memory card enter a IP address an example 192 168 0 15 into the address line Access the images by clicking Memory card and moving to the subfolders containing the images Map the memory card to a driver letter on the workstation using this method 3 Use drag and drop or HP Photosmart Transfer to move the photos from the memory card to a folder Photo How do I HP Color LaserJet CM1017 MFP only 133 Network How do I HP Color LaserJet CM1017 MFP only Use this section to answer network questions Find the network IP address The network IP address is located on the Network report page To print a Network report page from the control panel 1 On the control panel press Menu 2 Press Left arrow or Right arrow to select the Reports menu 3 Press OK 4 Press Left arrow or Right arrow to select Network report 5 Press OK to print the Network Configuration Report page Restore the network defaults 1 On the control panel press Menu 2 Press the navigation arrows to select Network config 3 Press the navigation arrows to select Restore defaults 4 Press OK 134 Chapter 12 How do ENWW Maintenance How do I Use this section to answer MFP maintenance questions ENWW Set the system password Use HP ToolboxFX to set a system password 1 4 Open HP ToolboxFX and click System Settings
46. copies for the current job 1 Press of Copies to select the number of copies between 1 and 99 to make for this current job 2 Press Start Copy Black or Start Copy Color to begin copying the job EA NOTE The change in the setting remains active for about two minutes after the copy job has been completed During this time Settings Custom appears on the MFP control panel display Cancel a copy job To cancel a copy job press Cancel If more than one process is running pressing Cancel clears the process that currently appears on the control panel display When a copy job is canceled clear the original document from the flatbed scanner 70 Chapter 8 Copy ENWW Copy paper This MFP supports Paper type Supported paper type e Letter e Pre printed e Legal e Letterhead e A4 e Transparencies Pre punched Labels Bond Recycled Color Light Heavy Cardstock Glossy Heavy glossy Tough paper Envelope Heavy envelope Light glossy HP Premium Cover HP Laser Photo Set the MFP to make only black and white copies 1 Press Menu select Copy setup and click on Start Copy Color N Press the navigation arrows and select On or Off When set to Off the control panel displays Restrict color if Start Copy Black or Start Copy Color is pressed a Adjust copy quality Press OK Set the quality to describe the original that is being copied ENWW Copy paper 71 Table 8 1 Copy Quality Settings use t
47. for defects in the printing area AGBoCa AagBoCa AGBoCa AgBoCa AdBoCa If the error persists contact HP customer support See HP Customer Care or the support flyer that came in the MFP box Tray 1 might not be placed correctly Verify that tray 1 is in place The flatbed scanner might be dirty Clean the paper path See Clean the MFP Black dots or streaks appear on the copy An image exists on the back of the original or defects exist on the scanner cover On the flatbed scanner place three sheets of clean paper on top of the original close the flatbed scanner cover then re scan the original If the error persists contact HP customer support See HP Customer Care or the support flyer that came in the MFP box Ink glue correction fluid or an unwanted substance might be on the flatbed scanner Clean the device See Clean the MEP Copies are too light or dark Text is unclear 190 Chapter14 Problem solving The device settings may be incorrect Verify that the quality settings are correct on the device control panel See the device software Help for more information about changing the settings The device might not be calibrated correctly The device settings may be incorrect The device might not be calibrated correctly Calibrate the device See Calibrate the MFP Verify that the quality settings are correct on the device c
48. indicate when a print cartridge is low or empty The also indicates when a non HP print cartridge is first installed e To print the Supplies Status page from the MFP select Reports Menu then Supplies Status See Supplies Status page for more information If the supplies levels are low reorder supplies through the local HP dealer by telephone or online See Accessories and supplies information for part numbers See http Awww hp com go lisupplies to order online Check and order supplies using HP ToolboxFX Configure the HP ToolboxFX to send an alert when the supplies are low Receive alerts as an e mail a pop up message or a taskbar icon Order supplies from the HP ToolboxFX by choosing from the Other Links area and clicking Order supplies Internet access is required to connect to the web site For more information see HP ToolboxFX 158 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW ENWW Check and order supplies using HP Solution Center In HP Solution Center select the MFP The device status page shows supplies information To order use the HP ToolboxFX Supplies Storage Guidelines Follow these guidelines for storing print cartridges e Do not remove the print cartridge from its package until it is ready for use A CAUTION To prevent damage do not expose the print cartridge to light for more than a few minutes e See Table C 5 Environmental specifications for operatin
49. messages will be displayed on the screen After 60 minutes of inactivity the color graphics display goes into Sleep State and the screen shuts off completely The display turns back on when you perform an operation such as pressing a control panel button or inserting a memory card accessing the HP All in One from a connected computer Use the control panel arrows to navigate on the HP Color LaserJet CM1017 MFP e Press the Up arrow or Down arrow to navigate through all control panel menus e Press Back to return to the previous menu e Press OK to make a selection Press the Left arrow or Right arrow to complete the following tasks e Increase or decrease values on the horizontal scroll bar on various copy and photo menus e Browse photos on the graphical display from your memory card Enter an IP address ENWW Use the graphical display HP Color LaserJet CM1017 MFP 23 Control panel menus Use the control panel menus To gain access to the control panel menus use the following steps 1 2 Press Menu On the HP Color LaserJet CM1015 MFP press Left arrow or Right arrow to navigate the listings On the HP Color LaserJet CM1017 MFP press Up arrow or Down arrow to navigate the listings Press OK to select the appropriate option Press Cancel to cancel an action or return to the Ready state Press Back to move to the previous menu Control panel menu map These menus are available from the control panel Main menu
50. obtain IP address from a DHCP server BOOTP Bootstrap Protocol For Automatic IP address assignment BOOTP server provides device with IP address Requires administrator to input devices MAC hardware address on BOOTP server in order for MFP to obtain an IP address from that server Auto IP For Automatic IP address assignment If neither a DHCP server nor a BOOTP server is present this service allows the 104 Chapter 11 Network Setup and Administration HP Color LaserJet CM1017 MFP ENWW ENWW Table 11 4 IP addressing continued Service name Description MFP to generate a unique IP address For example the IP address 169 254 0 10 represents a series of triplets ranging from 0 to 254 this address is not manually configurable TCP IP TCP IP Transmission Control Protocol Internet Protocol is a suite of protocols designed to define the way computers and other devices communicate with each other over a network TCP IP is rapidly becoming the most used set of protocols because the Internet is based on TCP IP If there is a network that you want to connect to the Internet use TCP IP to communicate A NOTE This MFP does not support IP V6 Internet Protocol IP When information is sent across the network the data is broken down into small packets Each packet is sent independently of one another Each packet is encoded with IP information such as the IP address of the sender and receiver IP packets can be rout
51. of conformity 237 Country region specific safety statements Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The MFP is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the MFP is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide can result in exposure to hazardous radiation Canadian DOC statement Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques CEM Korean EMI statement ol JI RHA 2 Ol VCCI statement Japan CORBIS FRUBRESERESAEMHMBS VCCI 0H ICROCDIABTRRRNRE CT CORB RERRCHATS CE EBMELTWETM CORBMNIVLAPTLEV A VYZERAL T ASO SSS EMOTCEMHVET Ay that HAS loft gt TIELURYRUELTE SL 238 Appendix D Regulatory information ENWW Japanese Power Cord Statement Nmd ASN BRAKES SL ASN E ERIRE HOR GCA RECA
52. options for text graphics and photographs cceeeeeeeeeeeeeeeeeeeneees 44 HP Device Configuration Mac OS X V10 3 and Mac OS X V10 4 eeeeceeeeeeeeenteeeeeeeettaeeeeeeeeenaaees 45 Solve common Macintosh problems ccccecccecccecceceeeeeeeeeeeeeeeeeeeeeeeeesececsaeeasaasaeaaesaaecaeeeeeeeeeeeeees 46 Solve Problems with Mac OS X c ccccccceceeeeeeeeeeeececcecenaecaeeeeeeeeeeeeeeeeeseecsaccaeaeeeeeeeeeeeeeess 46 Load VAS ar take aan ee ca banana I EAEE EE OE ETETE atta ebb ce erent eae eae oe 50 Load tray 1 single sheet feed tray 0 ce ceeeeeeeeeeeeee etre eeeeeeeeeeeseeeeaeeeeeeeeeaaeeeeteeeaaeees 50 OAC MAY 2 geese ds acs E EE A EEEE AET E T E 51 Printon Speciallmedia wiadrscccceceseceaveees du a a A TEE A E EAE EEA TAE aA 56 Control Pint jobs ene eee 57 Selecting print media Settings 2 2 eee inarin i nnna AANER EENEN ARENAER T 57 Printer driver features ssisiosiiernusiiienun iiae a eiii 58 Restore the default printer driver settings eeeeeecerereeeeereeeeeeeenn 58 Print from WiINGOWS ia635ccct staaanddedaansaa davacannags eina aa a a a a a 59 Printer Criver Settings asics seas eaves ea E aeedguesacanageedsiseeesguadeteen a cdeeee buarades 59 Print on both sides Of the Paper iisieescccstacansiaaacadccaseanaddccerdensaauddedudaiuaaanddiceansamndadedeans sanccdecasanadnaned tan 60 Camel a PIM JOD a sc 22cc egssas eceesdasanacnctedvaecadseteghdectod sn gedadesdsoeteqasaathdcaygelagdesceenend
53. partnumbers 214 repacking MFP 224 service information form 225 telephone numbers HP fraud hotline 160 HP Printing Supplies Returns and Recycling Program 235 support 222 temperature specifications MFP environment 229 text resolve problems misformed characters 182 toner loose resolve problems 181 scatter resolve problems 183 smeared resolve problems 181 specks 180 Toolbox See HP ToolboxFX top output bin features 3 Transmission Control Protocol TCP overview 105 transparencies specifications 13 16 128 Trapping options 66 tray 1 loading 50 tray 2 loading 51 tray 3 loading 51 partnumber 215 trays double sided printing 42 features 3 feeding problems resolve problems 186 jams clearing 200 loading 50 partnumbers 215 TWAIN compliant software scanning from 84 two sided printing 42 60 types media HP Solution Center settings 123 153 selecting trays by 57 125 ENWW U uninstalling software using Windows OS 35 USB port resolve problems 188 solve Macintosh problems 47 type included 3 User Datagram Protocol UDP overview 105 user guide part numbers 217 user replaceable parts 213 216 V vertical lines resolve problems 180 vertical white or faded stripes 190 voltage requirements 228 Ww warranty extended 223 236 print cartridge 221 product 219 220 watermarks cover page 41 wavy paper resolve problems 182 Web sites customer support 222 HP Printing Supplies Returns and Recycling Progr
54. print on both sides manually 1 Insert enough paper into tray 2 or optional tray 3 to accommodate the print job 2 In Windows Print on both sides manually must be enabled to complete these instructions e inthe printer driver select the Finishing tab select the Print on both sides manually option then send the job to print 60 Chapter 6 Print ENWW ENWW 3 4 A NOTE Flip paper before continuing After the job is finished printing remove any blank paper as prompted by the control panel Lift the printed stack from the output bin and insert the printed stack without rotating the stack over into the tray that was used for the first part of the job Press OK to continue printing on the second side Print on both sides of the paper 61 Cancel a print job A print job can be canceled from e A program e A print queue e The Cancel button EA NOTE When a print job appears to have started it shows in the queue cancel it from the workstation Considerations when canceling printing e If the MFP has not started printing cancel the job within the program that sent the print job e If the print job is waiting in a print queue or print spooler in Windows 2000 or Windows XP try to delete the job from the print spooler e Ifthe print job is already printing press Cancel The MFP finishes printing any pages that are already moving through the MFP and deletes the remainder of the print job e
55. sent before you tried to scan The system default is color which takes longer to scan even when scanning a monochrome original If you acquire an image through TWAIN or WIA you can change the settings so that the original scans in grayscale or black and white See the device software Help for details If someone sent a print job or copy job before you tried to scan the scan starts if the scanner is not busy However because the printer and scanner share memory the scan might be slower Resolve scan quality problems using the table Problem Cause Solution Blank pages Too light or dark The original might have been loaded upside down The scanner bulb might not be working The resolution and color levels may be set incorrectly On the flatbed scanner place the original document face down with the upper left corner of the document at the lower right corner of the glass If the scanner bulb does not light verify that the cables from the scanner to the formatter are connected correctly If the error persists replace parts one at a time in the following order until the problem is resolved scanner assembly and finally the formatter Verify the resolution and color settings e Use the Text setting for items that contain mostly text e Use the Film photo setting when making a copy of a photograph e Use Picture when making a copy of a graphic e Use the Mixed setting for documents that include
56. skewed pages 182 186 text 182 toner scatter 183 tonersmear 181 toner specks 180 USB cables 188 wrinkles 183 restoring default settings 58 126 136 168 Index 245 RGB color options 66 68 rollers ordering 216 S scaling documents copying 74 Scan To button programming 80 130 scanners color matching 68 scanning black and white 86 blank pages resolve problems 192 canceling 85 color 85 from device control panel Macintosh 83 from device control panel Windows 80 130 grayscale 86 HP Solution Center Windows 82 methods 78 page by page Macintosh 83 photos 85 quality resolve problems 191 resolution 85 speed resolve problems 192 to e mail Macintosh 83 to file Macintosh 83 TWAIN compliant software 84 WIA compliant software 84 scatter resolve problems 183 screen color matching 68 selection guidelines media 12 separation pad ordering 216 servers information page printing 140 service agreements 223 236 HP ToolboxFX settings 123 153 information form 225 part numbers 214 repacking MFP 224 settings changing 59 126 color 65 Configuration page 102 246 Index driver presets 41 HP ToolboxFX 120 150 Network configuration page 102 restoring defaults 58 126 shipping MFP 224 size copy reducing or enlarging 74 sizes media selecting trays 57 125 skewed pages 182 186 slots memory 4 slow speed resolve problems scanning 192 smeared toner resolve problems 181 Smooth halftone option 65 so
57. the workstation If it is correct uninstall and re install the MFP software If the ping command failed verify that the network hubs are on then verify that the network settings the MFP and the computer are all configured for the same network 4 Are other MFPs able to print 108 Chapter 11 Network Setup and Administration HP Color LaserJet CM1017 MFP ENWW If yes the problem is workstation specific Verify that both workstations are using the same network settings CAUTION Donot assign identical TCP IP addresses to two network devices on the same network 5 If network communication is not resolved by using steps 1 through 3 or if other users can not print reset all network configuration settings to factory defaults by selecting Restore defaults from the control panel After the MFP automatically power cycles wait four to six minutes and verify that the network functionality is working properly Contact the network administrator for more information ENWW Set up the MFP and use it on the network 109 110 Chapter 11 Network Setup and Administration HP Color LaserJet CM1017 MFP ENWW 12 How dol ENWW Use this section to perform basic tasks with the HP Color LaserJet CM1015 CM1017 MFP Series Control panel and other settings How do Control panel menus Print How do Copy and Scan How do Photo How do HP Color LaserJet CM1017 MFP only Network How do HP Color LaserJet CM1017 MFP only
58. the Left arrow or the Right arrow to control copy quality 8 of Copies Press the Left arrow or the Right arrow to increase or decrease the number of copies produced 9 Paper Select the correct output paper size and type settings for the copy 10 Press Start Copy Color to begin a color copy job 114 Press Start Copy Black to begin a monochrome copy job 12 Copy Features Displays a menu of copy features 13 Lighter Darker Press the Left arrow to lighten the copy or the Right arrow to darken the copy 14 Reduce Enlarge Press the Left arrow to reduce the copy size or the Right arrow to enlarge the copy 15 Scan To Displays a list of pre configured folders and e mail destinations To create a new destination set up the Scan To destination on the workstation 16 Return to previous menu or menu item button Backs up one menu screen or one step in the current menu structure 17 Menu Opens the main menu system 18 Left arrow lt Press to navigate to the previous submenu or the previous value in the menu selection list Also allows cursor movement back a single position deletes the previous character or decrements a numeric entry 19 Ready light green Green light is steady when the MFP can accept print jobs or blinks when the MFP receives print data 20 Message area Displays two lines of 16 characters each HP Color LaserJet CM1015 MFP control panel features 19 Use the two line display HP Color LaserJet C
59. the MFP and the USB port on the computer Use a standard 5 meter 16 4 feet or less certified USB cable Insert the MFP CD into the CD ROM drive and run the installer Double click the CD icon on the desktop Double click the Installer icon in the HP LaserJet Installer folder Follow the instructions on the computer screen A NOTE For Mac OS X v10 3 and later USB queues are created automatically when the MFP is attached to the computer However the queue uses a generic PPD if the installer has not been run before the USB cable is connected To change the queue PPD open the Print Center or MFP Setup Utility select the correct MFP queue then click Show Info to open the Printer Info dialog box In the pop up menu select Printer Model then in the pop up menu in which Generic is selected select the correct PPD for the MFP Print a test page or a page from any software program to make sure that the software is correctly installed Macintosh utility and application support 39 Macintosh printer drivers 40 The MFP comes with printer driver software that uses a printer language to communicate with the MFP Printer drivers provide access to MFP features such as printing on custom sized paper resizing documents and inserting watermarks Supported printer drivers A Macintosh printer driver and the necessary PPD files are included with the MFP EA NOTE The most recent drivers are available at http www hp com support cliCM1
60. the MFP shows the Ready state with no warnings or when the MFP shows a warning or error message pertaining to a print cartridge or multiple supplies When the supply is empty the gauge displays as empty Flashing indicates a single supply is empty These messages can display when e Missing cartridges e Incorrectly placed cartridges e Cartridges with an error e Some non HP cartridges CAUTION Printing may continue when a non HP supply is empty To prevent MFP damage frequently check the status of non HP supplies See Hewlett Packard limited warranty statement Ey NOTE When a displays on screen it may be because the supply is missing it is a non HP supply or the status is being determined by the MFP Amber activity light An error has occurred Printer requires attention Right arrow gt Press to navigate to the next submenu or the next value in the menu selection list Also allows cursor movement forward a single position or increments a numeric entry 18 Chapter 3 Control panel ENWW ENWW Cancel X Whenever the Ready light blinks press to cancel a print job Pressing this button also exits the control panel menus 5 OK e Selects a menu item e Clears some printer errors e Acknowledges use of a non HP supply 6 Start Scan Starts scanning to the previously selected e mail or folder destination The MFP can also start a scan if a destination is not specified 7 Quality Press
61. the appropriate media type was selected in the printer driver Try printing on media from a new or different package Use long grain paper The paper varies from side to side Turn the paper over Jamming damage to MFP The paper has cutouts or perforations Use paper that is free of cutouts or perforations Problems with feeding The paper has ragged edges The paper varies from side to side Use high quality paper that is made for color laser printers Turn the paper over The paper is too moist too rough too heavy or too smooth has the wrong grain direction or is of short grain construction or it is embossed or from a faulty paper lot Try another kind of paper between 100 and 250 Sheffield 4 to 6 moisture content Use long grain paper The media guides might be incorrectly Print is skewed crooked adjusted Remove all media from the input tray straighten the stack then load the media in the input tray again Adjust the media guides to the width and length of the media being used and try printing again More than one sheet feeds at one time The media tray might be overloaded Remove some of the media from the tray See Load trays The media might be wrinkled folded or damaged Verify that the media is not wrinkled folded or damaged Try printing on media from a new or different package 186 Chapter14 Problem solving ENWW Problem Cause So
62. the printer settings Includes network information when the printer is connected to the network Supplies status page Prints the status of each print cartridge Includes this information e Estimated pages remaining e Serial number e Number of pages printed Network report Displays status for e Network hardware configuration e Enabled features e TCP IP and SNMP information e Network statistics Usage page Displays number of pages printed by the MFP PCL font list Prints a list of all installed PCL fonts PS font list Prints a list of all installed PS fonts 116 Chapter 12 How do 1 ENWW Table 12 2 Reports Menu continued Menu Item Description PCL6 font list Prints a list of all installed PCL6 fonts Service page Starts the cleaning mode and restores factory settings Table 12 3 Photo Setup Menu Available only from HP Color LaserJet CM1017 MFP Menu Item Description Default image size Set up default image size Default light dark Default of copies Set up default number of copies Default output color Set up default output color Restore defaults Resets all photo items to their factory defaults Machine does not power cycle Table 12 4 System Setup Menu Menu Item Sub menu item Sub menu item Description Language Select the language in which the control panel displays messages and printer reports Paper setup Default paper size Letter Select the size for printi
63. the printing software by downloading the drivers from the World Wide Web or HP s file transfer protocol FTP servers Download drivers 1 Go to http www hp com support cliCM1015 CM1017 Click support amp drivers block 2 The Web page for the drivers might be in English but the drivers themselves can be downloaded in several languages When Internet access is not available contact HP Customer Care See HP Customer Care or the flyer that came in the MFP box See the Install Notes file for additional release information What other software is available See the Install Notes file that is provided on the HP Color LaserJet CM1015 CM1017 MFP CD ROM for information about additional included software Chapter 1 Multifunction peripheral MFP basics ENWW 2 ENWW Print media Media supported on this MFP e Select print media e Special media for printing 11 Media supported on this MFP Before purchasing large quantities of print media always test a sample and make sure that the print media meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide at http www hp com support jpaperguide For ordering information see Accessories and supplies information A EA This MFP accepts these types of media 12 Chapter CAUTION Using print media that does not meet HP specifications can damage the MFP requiring repair This repair is not covered by
64. thick C2934A letter 50 sheets C2936A A4 50 sheets User replaceable parts Product name Description Part number Separation pad and pick up rollers Replace when the MFP is picking up multiple sheets or no sheets Trying different paper did not resolve the problem Q5956 67902 Paper tray Dust cover A 250 sheet paper tray cassette Protects the output of paper cassette from dust Q5956 67901 Q5956 67903 Scanner flatbed cover Replacement part CB394 60106 Control panel over lay various countries regions Replacement part localized Order at http www hp com support cljiCM1015_CM1017 Output tray Replacement part 216 Appendix A Accessories and supplies information Order at http Awww hp com support cljCM1015_CM1017 Supplementary Documentation ENWW A printed copy of this user guide is available in the following languages Table A 1 User guides Language Part number English Catalan Chinese Simplified CB394 90907 CB394 90908 CB394 90928 Chinese Traditional CB394 90929 Czech CB394 90909 Danish CB394 90910 Dutch CB394 90919 Finnish French German Hungarian Indonesian Bahasa Italian Korean CB394 90913 CB394 90914 CB394 9091 1 CB394 90915 CB394 90916 CB394 90917 CB394 90918 Norwegian CB394 90920 Portuguese Brazilian CB394 90922 Polish C
65. to initiate a scan from the MFP 1 Insert the MFP CD ROM into the computer If the MFP is already set up click Install Software to start the software installer If the software installer does not start navigate to the hpzsetup exe file on the CD ROM and double click the file 2 On the Welcome screen click Next and follow the prompts na For Windows 2000 on the Installation Options screen choose the installation option Hewlett Packard suggests a recommended installation if the system supports it On the Connection Type screen select Directly to this computer then click Next Connect the USB cable when prompted by the software Allow the installation process to complete D OoOo gr p On the Windows taskbar click Start click Settings then click Printers e In Windows XP click Start click Control Panel then double click Printers 8 In the dialog box right click the printer driver icon and select Sharing 9 Select Share this Printer type the MFP name if necessary then click OK Manage the network View network settings Use the embedded Web server or HP ToolboxFX to view the IP configuration settings For more information see HP ToolboxFX or Use the embedded Web server Restore the network defaults 1 On the control panel press Menu 2 Press the navigation arrows to select Network config 3 Press the navigation arrows to select Restore defaults 4 Press OK Change network settings Use the em
66. to exchange color information between software programs and devices by using a common definition that assures typical users experience greatly improved color matching The sRGB standard improves the ability to match colors between the MFP the computer monitor and other input devices scanners and digital cameras automatically without the need to become a color expert RGB Color The RGB Color option determines how colors are rendered e Select Default SRGB for most printing needs This setting instructs the MFP to interpret RGB color as SRGB which is the accepted standard of Microsoft and the World Wide Web Organization e Select AdobeRGB for documents that use the AdobeRGB color space rather than sRGB For example some digital cameras capture images in AdobeRGB and documents that are produced with Adobe PhotoShop use the AdobeRGB color space When printing from a professional software program that uses AdobeRGB it is important to turn off the color management in the software program and allow the MFP software to manage the color space e Photo Image interprets the RGB color as if it were printed as a photograph by using a digital mini lab It is designed to render the deeper more saturated colors differently than Default mode Use this setting for printing photos e Device sets the MFP to print RGB data in raw device mode To render photographs properly when this option is selected manage color through the software program or in the o
67. to navigate to select photo features 19 Return to previous menu or menu item Backs up one menu screen or one step in the current menu structure 20 Left arrow lt Press to navigate to the previous submenu or the previous value in the menu selection list Also allows cursor movement back a single position deletes the previous character or decrements a numeric entry 21 Menu Opens the main menu system 22 Ready light green Green light is steady when the MFP can accept print jobs or blinks when the MFP receives print data 23 OK e Selects a menu item e Clears some printer errors e Acknowledges use of a non HP supply Use the graphical display HP Color LaserJet CM1017 MFP The color graphics display shows menus photos and messages The display can be pulled up and angled for better viewing Use the arrows on the control panel to navigate the menus on the control panel and to select photos on the panel for printing Status and error messages will be displayed on the screen Control panel and other settings How dol 113 After 60 minutes of inactivity the color graphics display goes into Sleep State and the screen shuts off completely The display turns back on when you perform an operation such as pressing a control panel button or inserting a memory card accessing the HP All in One from a connected computer Use the control panel arrows to navigate on the HP Color LaserJet CM1017 MFP e Press the Up arrow or Do
68. you are connecting a network hub switch gateway or computer on Press OK The MFP may power cycle Supported network protocols This table lists the networking services protocols supported on the HP Color LaserJet CM1017 MFP Table 11 1 Printing Service name Description port9100 Direct Mode Printing service Line printer daemon LPD Printing service Table 11 2 Network device discovery Service name Description SLP Service Location Protocol Device Discovery Protocol used to help find and configure network devices Used primarily by Microsoft based applications Bonjour commonly referred to as Rendezvous or mDNS Device Discovery Protocol used to help find and configure multicast Domain Name Service network devices Used primarily by Apple Macintosh based Applications For more information see Software for Macintosh Table 11 3 Messaging and management Service name Description HTTP Hyper Text Transfer Protocol Allows web browsers to communicate with embedded Web server SNMP Simple Network Management Protocol Used by network applications for device management SNMP v1 and standard MIB II Management Information Base objects are supported Table 11 4 IP addressing Service name Description DHCP Dynamic Host Configuration Protocol For Automatic IP address assignment DHCP server provides device with IP address Generally requires no user intervention for MFP to
69. 0 3 2 2000 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho 83714 1021 USA January 4 2006 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen Germany FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 USA Phone 208 396 6000 ENWW Declaration
70. 015_CM1017 Open the printer drivers Use one of these methods to open the printer drivers from the computer Operating System To change the settings for all To change the print job default To change the configuration print jobs until the software settings for example turn on settings for example add a program is closed Print on Both Sides by default physical option such as a tray or turn on or off a driver feature such as Allow Manual Duplexing Mac OS Xv10 30r 1 On the File menu click 1 On the File menu click 1 Open Printer Setup Utility 10 4 Print Print by selecting the hard drive clicking Applications 2 Change settings on the 2 Change settings on the clicking Utilities then various pop up menus various pop up menus double clicking Printer then on the Presets pop Setup Utility up menu click Save as and type a name for the preset 2 Click on the print queue These settings are saved inthe 3 On the Printers menu Presets menu To use the new click Show Info settings select the saved preset option every time you open a 4 Click the Installable program and print Options menu Chapter 5 Software for Macintosh ENWW Use features in the Macintosh printer driver Create and use presets in Mac OS X Use presets to save the current driver settings for reuse To create a preset 1 Open the printer driver see Open the printer drivers 2 Select the print setting to use 3 Inthe Presets box c
71. 1015 CM1017 MFP Series Configurations 0 cc ceeeeeeeeeeeeeeeeeeeseeeeeeeenneaeees 2 HP Color LaserJet CM1015 CM1017 MFP Series features eccceceeeeeeeeecceccaeeeeeceeeeeeeeeeeeeeeeeees 3 Walkaround sonors iv cess hinds a eevee nie eae ed eet cae eens eas ad ee 5 SOWANG oiea beta sane E E andenavica oetscacctayoan r dau eoddasveahetwadtvseah steitershdaetensaeveiees 8 Software and supported operating SYSteEMS ccccccccccececeeceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeneneteeess 8 INStall SOMWANE iernii aa a a n a E i Ta 9 SOftW re tPS idana ia aaa A deena E a a a a a a aE 10 Download the latest printing software ssessssesesrerrssseeerrrrsssstrrrrssssrrernssssrne 10 What other software is available cccccccccecceeeeeeeeeeeeeeeeeeeeeeeeeeteeeteeeeeneenes 10 2 Print media Media supported on this MFP ee ceeeecceecaaeeeeeeeeeeeeeeeeeeeeeeeeeeeceeceasaeeaeeaaaeaaeeaeeeeeeeeeeeeeeeeeneees 12 Select pint m dia secivacinctessssencwnssnaandvecsne siauucanaandddaaesvadahenensaseacdgusvaan a a a a aa aa 14 Media that can damage the printer sssssssessssessesernnensrsnnneaattsnnnaannnnnnaaaetennaaannannnaaattnnnaaaan an 14 Media to avoid oinera aaae Aa a aai ed a a 14 Special media for printing ccececeeeeeecnecceeeeeeeeeeeeeeeeceaeaaaeaeeeeeeseeeeeeeseceecaecaeeeeeeeeeeeseeeeceecaecaeeeeeeeeess 15 Envelopes senenega aE ne E A E ANE e EE A E E EEE 15 AD CIS E A E A E A AE AN
72. 1017 for current information Table C 6 Acoustic emissions Sound Power Level Declared Per ISO 9296 Printing Copying 8 PPM Lwag 5 8 Bels A 58 dB A Ready Inaudible Sound Pressure Level SPL Bystander Position Declared Per ISO 9296 Printing Copying 8 PPM Loam 46 dB A Ready Inaudible ns w Values are subject to change See http www hp com support cljCM1015_ CM1017 for current information Configuration tested HP Color LaserJet CM1017 MFP continuous monochrome printing on A4 paper at 8 PPM HP Color LaserJet CM1015 MFP and HP Color LaserJet CM1017 MFP speed is 8 PPM Letter and A4 size Table C 7 Paper and print media support specifications table Category Specifications Acid content 5 5 pH to 8 0 pH Caliper 0 094 to 0 18 mm 3 0 to 7 0 mils Multifunction peripheral MFP specifications 229 Table C 7 Paper and print media support specifications table continued Category Specifications Curl in ream Flat within 5 mm 0 2 inch Cut edge conditions Cut with sharp blades with no visible fray Fusing compatibility Must not scorch melt offset or release hazardous emissions when heated to 210 C 410 F for 0 1 second Grain Long Grain Moisture content 4 to 6 by weight Smoothness 100 to 250 Sheffield For complete print media specifications for all HP LaserJet Printers see the HP LaserJet PrinterFamily Print Media Guide To download the guide in PDF format go to http
73. 137 AaBbCc AaBh c AaB CcC AaBbCc AaBbCc Clean the paper path using HP ToolboxFX EA NOTE Use the following procedure to clean the paper path using the HP ToolboxFX To clean the engine when the computer is running an operating system that does not support HP ToolboxFX find util cleanpage on the MFP CD ROM for instructions on the cleaning page 1 Ensure the MFP is turned on and in the Ready state 2 Open the HP ToolboxFX 3 On the Help tab click Troubleshooting Follow the instructions under the Cleaning Page section 138 Chapter 12 How do ENWW 13 ENWW Managing and maintaining the multifunction peripheral MFP This MFP includes several software tools that help monitor troubleshoot problems and maintain the MFP Information about using these tools is in the following sections Information pages Menu map HP ToolboxFX Use the embedded Web server Manage supplies Clean the scanner glass Clean the MFP Cartridge out override Change print cartridges Calibrate the MFP 139 Information pages Special pages reside within the MFP memory These pages help diagnose and solve MFP problems If the MFP language was not correctly set during installation set the language manually so that the pages print in one of the supported languages Change the language by using the HP ToolboxFX Demo page To print the Demo page press Scan To and Start Scan simultaneously A demo page can also
74. 3 mm 3 9 to 5 1 mils Thickness up to 0 23 mm up to 9 mils Up to 90 g m up to 24 Ib Tray 1 Single sheet of HP Cover paper Tray 2 Up to 25 mm 0 99 inch stack height Tray 1 Single sheet of transparency or opaque film Tray 2 Up to 50 sheets for tray 2 Tray 1 Single sheet of labels Tray 2 Up to 25 mm 0 99 inch stack height Tray 1 Single envelope Tray 2 Up to ten envelopes The MFP supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes Capacity can vary depending on media weight and thickness and environmental conditions Smoothness 100 to 250 Sheffield Hewlett Packard does not guarantee results when printing with other types of heavy paper Media supported on this MFP 13 Select print media Consider these factors when choosing print media 14 Media that can damage the printer Do not use media that can damage the printer Do not use media with staples attached Do not use transparencies labels photo or glossy paper designed for inkjet printers or other low temperature printers Use only media that is specified for use with HP Color LaserJet printers Do not use paper that is embossed or coated and is not designed for the temperatures of the fuser Do not use letterhead paper with low temperature dyes or thermography Preprinted forms or letterhead must use inks that are designed for the temperatures of heat of the fuser D
75. 67 Calibrate the MFP The MFP automatically self calibrates but calibration settings can be manually adjusted by using the HP ToolboxFX Environmental differences or aging print cartridges might cause fluctuations in image density The MFP accounts for this with image stabilization control The MFP automatically calibrates at various times to maintain the highest level of print quality Also request a calibration by using the HP ToolboxFX The MFP does not interrupt a print job to calibrate It waits until the job is complete before calibrating or cleaning While the MFP is calibrating it pauses printing for the time that is required to complete the calibration EA NOTE This calibration process calibrates the printer It does not calibrate the image scanner Calibrate the MFP from the front control panel 1 Press Menu Press the navigation arrows until the display reads System setup Press OK Press the navigation arrows until the display reads Print quality Press OK 2 3 4 Press the navigation arrows until the display reads Calibrate color Press OK 5 Press the navigation arrows until the display reads Calibrate now Press OK 6 Press OK to confirm Calibrate now Calibrate the MFP from the HP ToolboxFX 1 Open the HP ToolboxFX in one of these ways e On the desktop double click the HP ToolboxFX icon e On the Windows Start menu click Programs All Programs in Windows XP click HP click HP Color LaserJet CM1015 CM101
76. 7 Series click HP ToolboxFX then click Help 2 Click the System Settings tab then click Print Quality 3 Inthe Calibration section click Calibrate 168 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW 14 ENWW Problem solving Problem solving process e Control panel messages e Solve print problems e Resolve copy problems Resolve scanning problems e The device control panel display has black lines or dots or becomes blank e Clear paper jams e Additional problem solving tools 169 Problem solving process Use the problem solving checklist to resolve MFP issues Problem solving checklist Follow these steps when trying to solve an MFP problem Step Verification step Possible problems Solutions number 1 Is the power on No power due to failed power source 1 Verify that the MFP is plugged in cable switch or fuse When the MFP is connected to a grounded power source the control panel shows Hewlett Packard with both the Ready and Attention lights blinking The control panel then displays Initializing then Ready at which time only the green light is on 2 Does Ready appear in Control panel shows an error the control panel or screen The control panel should function without error 2 Verify that the power cable is functional and that the power switch is on 3 Check the power source by plugging the MFP directly into the wa
77. A CAUTION Itis extremely important to remove the print cartridges before shipping the MFP Print cartridges left in the MFP during shipping will leak and entirely cover the MFP engine and other parts with toner To prevent damage to the print cartridge avoid touching the roller and store the print cartridge in its original packing material or so that it is not exposed to light 1 Remove all four print cartridges If you have added optional tray 3 remove and retain Remove and retain the power cable and interface cable Remove and retain the output tray or ee ie iS If possible include print samples and 50 to 100 sheets of paper or other print media that did not print correctly 6 Use the original shipping container and packing material if possible If you have already disposed of the MFP packing material contact a local mailing service for information about repacking the MFP HP recommends insuring the equipment for shipment 7 Include a completed copy of the Service information form 224 Appendix B Service and support ENWW Service information form WHO IS RETURNING THE EQUIPMENT Date Person to contact Phone Alternate contact Phone Return shipping address Special shipping instructions WHAT ARE YOU SENDING Model name Model number Serial number Please attach any relevant printouts Do NOT ship accessories manuals cleaning supplies and so on that are not required to complete the repair HA
78. B394 90921 Romanian CB394 90923 Russian CB394 90924 Spanish Swedish Thai Turkish CB394 90912 CB394 90925 CB394 90926 CB394 90927 Supplementary Documentation 217 218 Appendix A Accessories and supplies information ENWW B Service and support ENWW 219 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CM1015 CM1017 MFP 1 year Limited Warranty HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products can be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be en
79. Device Configuration home page in a browser To view HP Device Configuration when the MFP is connected to a network 1 Open one of the following supported Web browsers e Safari 1 2 or later e Microsoft Internet Explorer 5 0 or later e Netscape Navigator 4 75 or later e Opera 6 05 or later e FireFox 1 5 or later 2 Enter the IP address of the MFP into the Web browser to open the HP Device Configuration home page ENWW HP Device Configuration Mac OS X V10 3 and Mac OS X V10 4 45 Solve common Macintosh problems This section lists problems that can occur when using Mac OS X Solve Problems with Mac OS X Table 5 1 Problems with Mac OS X The printer driver is not listed in the Print Setup Utility Cause Solution The MFP software has not been installed or was installed incorrectly Ensure the printer PPD is in the following hard drive folder Library Printers PPDs Contents Resources lt lang gt 1lproj where lt lang gt is the two letter language code for the language that you are using If necessary reinstall the software See the Getting Started Guide for instructions The PPD file is corrupt Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that you are using Reinstall the software See the Getting Started Guide for instructions The MFP name IP address or
80. E AE A aN AEEA AE EANNA NAET ERAAN 83 Scan using TWAIN compliant and WIA compliant software cccccceeeeeeeeeeeeeecaeeeeeeeeeeeeeeeeeenaas 84 Use TWAIN compliant and WIA compliant Software 2 e ceeeeeeeeeeeeeeeeeeeeeeeeenteeneeenee 84 Scan from a TWAIN enabled program ccccceeceeeeeeeceeeeeeeeeecieeeeeeeeieeeeeeeeee 84 Scan from a WIA enabled program Windows XP only aseeseen 84 Scan by using optical character recognition OCR SOMWAMNC siteciccesetetiadabevete leant tetdtedasvaadiadanasbiancespbetiadensnetdand 84 FREACIIMS enie EA 84 Scan PMOL 544 saadniansneseadatenasavaneacentsavantadadasiaendadaniarasteneenn 85 Scan edge to edge originals eeecceeeeeeeeeeeteeeeeeeeeeeees 85 Cancel a scan JOD tecsicccccceechieeeeceite teen see E 85 Scanner resolution ANd color eee eeeeeeeeeeentteeeeeeenaees 85 Resolution and color guidelines e 86 COl 25 Sees cavect eee i ee heeds 86 10 Photo isana momon card eee E 88 View or rotate photos from the memory card sseesessssssennsssrnnesseeinnnanatnsnnnasateennnnadnnananaaaeeetennnaaannannae 90 Create a photo slideshow on the graphical display screen 0eeeeeeeeceeeeeeeaecaeceaeeeeeeeeeeeeeeeeess 91 Enable or disable a memory Card cccceessececeeeseneeeeeeseeneeeeeeaaneeeeeeaaaneeseeeganeeeseseaneeseeeneneeeseeneeneeees 92 Print photos directly from the memory card ccceeeeeeeeeeeeeeee eee eeeeee ee
81. ENWW Country region specific safety statements 239 Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Color LaserJet CM1015 CM1017 laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersateen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN60825 1 1994 mukaisesti VAROITUS Laitteen kayttaminen muulla kuin kaytt6ohjeessa mainitulla tavalla saattaa altistaa kayttajan turvallisuusluokan 1 ylitt v lle nakymattomalle lasersateilylle VARNING Om apparaten anvands pa annat satt an i bruksanvisning specificerats kan anvandaren uts ttas for osynlig laserstralning som verskrider gr nsen f r laserklass 1 HUOLTO HP Color LaserJet CM1015 CM1017 MFP kirjoittimen sisalla ei ole kayttajan huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion
82. For tray media orientation and driver settings see Print on special media e Use only glossy paper and photo paper specified for use with HP Color LaserJet printers Letterhead or preprinted forms e Avoid using raised or embossed letterhead e Use only non flammable inks that do not damage the print rollers e For tray media orientation and driver settings see Print on special media For instructions on loading letterhead see Load tray 1 single sheet feed tray and Load tray 2 Heavy paper e Do not use paper that is heavier than the recommended media specification for this MFP See Media supported on this MFP for more information e For tray media orientation and driver settings see Print on special media 16 Chapter 2 Print media ENWW ENWW Control panel ry HP Color LaserJet CM1015 MFP control panel features e Use the two line display HP Color LaserJet CM1015 MFP e HP Color LaserJet CM1017 MFP control panel features e Use the graphical display HP Color LaserJet CM1017 MFP e Control panel menus 17 HP Color LaserJet CM1015 MFP control panel features The HP Color LaserJet CM1015 MFP contains the following lights and buttons on the control panel E4 NOTE Print a demo page by pressing the Scan To and Start Scan buttons simultaneously z To L o 2 h B o o0 a g 1 Supplies gauges Displays consumption levels of print cartridges Appears when
83. HP Color LaserJet CM1015 CM1017 MFP User Guide HP Color LaserJet CM1015 CM1017 MFP User Guide invent Copyright and License 2006 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CB394 90907 Edition 1 10 2006 Trademark Credits Adobe Photoshop and PostScript are trademarks of Adobe Systems Incorporated Microsoft and Windows are U S registered trademarks of Microsoft Corporation Netscape and Netscape Navigator are U S trademarks of Netscape Communications Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency Details on the proper use of the marks are explained in the Guidelines for Proper use of the ENERGY STAR Name and International Logo Lmtd Table of contents 1 Multifunction peripheral MFP basics HP Color LaserJet CM
84. M1015 MFP The two line display shows menus and messages The display can be pulled up and angled for better viewing Use the arrows on the control panel to navigate the menus on the control panel Status and error messages will be displayed on the screen Use the control panel arrows to navigate on the HP Color LaserJet CM1015 MFP e Press the Left arrow or Right arrow to navigate through all control panel menus e Press Back to return to the previous menu Press OK to make a selection 20 Chapter 3 Control panel ENWW HP Color LaserJet CM1017 MFP control panel features The HP Color LaserJet CM1017 MFP contains the following lights and buttons on the control panel A NOTE Printa demo page by pressing the Scan To and Start Scan buttons simultaneously i J l 5 ft i 1 Graphical display Message menus and supply gauge area Supplies gauges Displays consumption levels of print cartridges Appears when the MFP shows the Ready state with no warnings or when the MFP shows a warning or error message pertaining to a print cartridge or multiple supplies When the supply is empty the gauge displays as empty Flashing indicates a single supply is empty These messages can display when e Missing cartridges e Incorrectly placed cartridges e Cartridges with an error e Some non HP cartridges CAUTION Printing may continue when a non HP supply is empty To prevent MFP dam
85. M1017 Please load specified paper type into the tray MFP is out of paper indicated Load Tray X The MFP is processing the job but the tray Please load specified paper type and size into TYPE SIZE Manual feed Press OK Memory card is in backwards indicator is empty The MFP is waiting for paper in the tray indicated The memory card was inserted backwards into the card slot the tray indicated Load the paper as indicated Remove turn and reinsert the card ENWW Control panel messages 175 Control panel message Description Recommended action Memory card is unsupported The memory card that you have inserted is not a type that is supported Insert a card that is supported The HP Color LaserJet CM1017 MFP supports the following cards e CompactFlash e Ultra CompactFlash e Smart Media e Memory Stick e Secure Digital Multi Media Card e xD Card Memory card slots are disabled Memory is low Press OK Press OK The memory card slots have been disabled The device memory has been almost completely filled or is full Contact your system administrator Allow the device to finish the job or press OK to cancel the job Power cycle the machine Break the job into smaller jobs that contain fewer pages If the error persists add a memory DIMM to the printer For more information see http www hp com for more information about DIMMs and accessories M
86. MFP to a network port connected MEP COmPQuIratlON esrin hbeecsateactcevay lauren denecisbasanndacs age inngeeaeeued davadeeteaee ies 101 Use the control panel ssid iiaae a eaa a a aaa aada 102 Network Configuration Page secssercssiisssreneieoii innana ninnu KEENER ANENE REN 102 Configuration PAGE v2 cache deed edi ecceieetaaveeeteddihieneeiiiiee ated Ead 102 IP configuration eee 102 Manually configure a static IP address 0 0 eteteeeeeeeeeeeeeeneee 102 Automatic configuration seeeeeeeseeeeeeerrrresssrteirrrrssssttterrrrssnsrerern nn 103 Link speed SOMINGS ses cccce ded eletes sven ti rna ne EE 103 Supported network protocols cccceecceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeteeseeseeeeeeececeeeneessueeaeeees 104 TG PHP oona a n a eg bane easeenapaduves suusins detained EEA AE TEE EE 105 Internet Protocol IP serisini ritea aaa i EAT NRA 105 Transmission Control Protocol TCP s esscsrrarisissiiiiinrrriisienidiiinnaneiini ie 105 User Datagram Protocol UDP cc cceceeiceeeeeeeeeeecneeee eee inwa EREA 105 NPAC ONS aaa E vetoes can vvng tac RE 105 Configure P parameters os sciccciceeessse se cdeadenesssevevsgeccuestende ceguseeenineecesguensuntadencted 106 Dynamic Host Configuration Protocol DHCP sce 106 BOOTP issi nurini a ae Phe enti ered aie 106 OUI OTS ics te Soci eat eet vide Sa yas I E a Yan A E deeeaea 106 SUDMEU MASK eseieseecdenceeieccecediiaebbec lil ied eetedalawtesnecaind leeeaaiaieees 106 GalOWAyS s iene ee
87. Maintenance How do 111 Control panel and other settings How do I This section discusses control panel settings HP Color LaserJet CM1017 MFP control panel features The HP Color LaserJet CM1017 MFP contains the following lights and buttons on the control panel EA NOTE Printa demo page by pressing the Scan To and Start Scan buttons simultaneously J l i pos 2 1 Graphical display Message menus and supply gauge area Supplies gauges Displays consumption levels of print cartridges Appears when the MFP shows the Ready state with no warnings or when the MFP shows a warning or error message pertaining to a print cartridge or multiple supplies When the supply is empty the gauge displays as empty Flashing indicates a single supply is empty These messages can display when e Missing cartridges e Incorrectly placed cartridges e Cartridges with an error e Some non HP cartridges A CAUTION Printing may continue when a non HP supply is empty To prevent MFP damage frequently check the status of non HP supplies See Hewlett Packard limited warranty statement EA NOTE When a displays on screen it may be because the supply is missing it is a non HP supply or the status is being determined by the MFP 112 Chapter 12 How do 1 ENWW ENWW 2 Amber activity light An error has occurred Printer requires attention 3 Up ar
88. On the File menu click Print select Click Start point to Settings then Click Start point to Settings then click XP Classic Start this printer then click Properties click Printers or Printers and Printers or Printers and Faxes Right Menu or Preferences The actual steps Faxes Right click the printer icon click the printer icon then click can vary this is the most common _ then click Printing Preferences Properties Click the Configure tab method Windows XP On the File menu click Print select Click Start click Printers and Click Start then click Printers and this printer then click Properties Faxes right click the printer name Faxes Right click the printer icon then or Preferences The actual steps or icon then click Printing click Properties Click the Configure can vary this is the most common Preferences tab method 1 Access to default MFP settings might be restricted and therefore unavailable ENWW Control print jobs 59 Print on both sides of the paper EA NOTE For 2 sided printing load a pre printed form and letterhead into tray 1 face up with the top edge of the page loaded into the MFP Load preprinted forms and letterhead into tray 2 and tray 3 face down with the top edge at the front of the tray NOTE Feeding pre printed forms and letterhead is different than loading for 1 sided printing A CAUTION Do not print on both sides of labels or transparencies This can damage the MFP and result in jams To
89. Rendezvous or Bonjour host name does not appear in the MFP list in the Printer Setup Utility Cause Solution The MFP might not be ready Ensure cables are correctly connected the MFP is on and the ready light is on When connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected The wrong MFP name IP address or Rendezvous or Bonjour host name is being used The interface cable might be defective or of poor quality Verify that USB IP Printing or Rendezvous or Bonjour is selected depending on the type of connection that exists between the MFP and the computer Print a configuration page to check the MFP name IP address or Rendezvous or Bonjour host name Verify that the name IP address or Rendezvous or Bonjour host name on the configuration page matches the MFP name IP address or Rendezvous or Bonjour host name in the Printer Setup Utility Replace the interface cable Make sure to use a high quality cable The printer driver does not automatically set up the selected MFP in the Print Setup Utility Cause Solution The MFP might not be ready The MFP software has not been installed or was installed incorrectly Verify that cables are correctly connected correctly the MFP is on and the ready light is on When connecting through a USB or Ethernet hub try connecting directly to the computer or use a d
90. Scan edge to edge originals For information about copying and scanning edge to edge originals see Copy edge to edge originals Cancel a scan job To cancel a scan job use one of these procedures e On the control panel press Cancel e Click Cancel in the onscreen dialog box When canceling a scan job remove the original from the flatbed scanner A NOTE These procedures vary with Macintosh operating systems Scanner resolution and color To improve the print resolution or color for a scanned image select a resolution or color setting that matches your needs in the scanner software Resolution and color affect the following features of scanned images e Image clarity e Texture of gradations smooth or rough e Scan time File size Scan using TWAIN compliant and WIA compliant software 85 Scanning resolution is measured in pixels per inch ppi Color grayscale and black and white define the number of colors possible Adjust the scanner hardware resolution to up to 1200 ppi The software can perform an enhanced resolution up to 19 200 ppi Also set color and grayscale at 1 bit black and white or at 8 bit 256 levels of gray to 24 bit true color The resolution and color guidelines table lists simple scanning tips E4 NOTE Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process Before setting the resolution and color determine how the scanned ima
91. Settings or a similar command on the File menu in the software program This dialog box is part of the program in which you are working Settings that are changed here override settings that are changed anywhere else Print dialog box This dialog box opens when you click Print Print Setup or a similar command on the File menu in the software program It is also part of the program but it has a lower priority than the Application Settings dialog box Settings that are changed in the Print dialog box do not override settings that are changed in the Application Settings dialog box Settings that are changed here do override settings that are changed in the printer driver Printer driver The printer driver opens when you click Properties in the Print dialog box Settings that are changed here do not override settings that are changed anywhere else Selecting print media settings When a job is sent to the printer the printer driver controls what paper tray is used to pull media through the printer By default the printer automatically selects the tray but a specific tray can be chosen based on three user specified settings Source Type and Size These settings are available from the Application Setting dialog box the Print dialog box or the printer driver Setting Description Source Directs the printer to pull paper from a user specified tray The printer tries to print from this tray no matter what type or size media is loaded in
92. Use HP ToolboxFX to set a system password 1 Open HP ToolboxFX and click System Settings Ey NOTE Ifa password has been set for the MFP previously you are prompted to type the password Type the password then click Apply XN Click Password a In the Password box type the exact password to set then in the Confirm password box type the same password again to confirm the choice 4 Click Apply to save the password To remove the system password 1 Open HP ToolboxFX and click System Settings EA NOTE Ifa password has been set for the MFP previously you are prompted to type the password Type the password then click Apply 2 Click Password 3 Delete all characters from both the Password field and the Confirm password field 4 Click Apply to remove the password To reset all MFP settings to factory defaults If you forget or lose your password use the following steps to reset all your MFP settings to factory defaults 122 Chapter 12 How do 1 ENWW ENWW WARNING Following these steps will clear the password and all of the changes you have made to the MFP settings 1 On the control panel press Menu Press the navigation arrows to select the Service menu Press OK 2 3 4 Press the navigation arrows to select the Restore defaults menu 5 Press OK 6 Press OK again to confirm restoring the defaults Paper types Use these HP ToolboxFX Paper types options to configure print modes that corr
93. VE YOU REMOVED THE PRINT CARTRIDGES You must remove them before shipping the MFP unless a mechanical problem prevents you from doing so Yes No cannot remove them WHAT NEEDS TO BE DONE Attach a separate sheet if necessary 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Is the failure repeatable 2 If the failure is intermittent how much time elapses between failures 3 If the unit connected to any of the following give the manufacturer and model number Personal computer Modem Network 4 Additional comments HOW WILL YOU PAY FOR THE REPAIR Under warranty Purchase received date Attach proof of purchase or receiving document with original received date Maintenance contract number Purchase order number Except for contract and warranty service a purchase order number and or authorized signature must accompany any request for service If standard repair prices do not apply a minimum purchase order is required Standard repair prices can be obtained by contacting an HP authorized repair center Authorized signature Phone Billing address Special billing instructions ENWW Service information form 225 226 Appendix B Service and support ENWW C Specifications This section contains information about MFP specifications e Multifunction peripheral MFP specifications
94. WW Print a memory card index 97 98 Chapter 10 Photo ENWW 11 Network Setup and Administration HP Color LaserJet CM1017 MFP Set up the MFP and use it on the network E NOTE Configuring TCP IP settings are complicated and should only be performed by experienced network administrators In order for automatic TCP IP configuration to take place either a BOOTP or DHCP Server must be present For additional help or network configuration contact the network administrator NOTE This MFP does not support HP Jetdirect devices ENWW Set up the MFP and use it on the network Hewlett Packard recommends using the HP software installer available on the MFP CD ROMs to install necessary software in the following network setups Configure a network port connected MFP configuration direct mode or peer to peer printing In this configuration the MFP is connected directly to the network and all computers on the network print directly to the MFP EA NOTE This mode is the recommended network configuration for the MFP 1 Connect the MFP directly to the network by inserting a network cable into the MFP network port Then power on the MFP At the MFP print a configuration report See Networking page HP Color LaserJet CM1017 MFP only Insert the MFP CD ROM into the computer If the MFP is already set up click Install Software to start the software installer If the software installer does not start navigate to the hpzsetup exe file
95. X periodically communicates with your device to determine device status and enabled features Save and restore settings Save the current MFP settings to a file on the computer Use this file to load the same settings onto another printer or MFP to restore these settings to this MFP ata later time Password If set the password must be entered to change any of the HP ToolboxFX system settings email alerts or network settings Device information Save the HP ToolboxFX Device information for future reference about the MFP The information that is typed in these fields appears on the Configuration page It is possible to type any character in each of these fields EA NOTE Click Apply to make the changes take effect 150 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW ENWW Paper handling Use the HP ToolboxFX paper handling options to configure the default settings These are the same options that are available on the System setup and Paper setup menus on the control panel For more information see Control panel menus Three options accommodate handling print jobs when the product is out of media e Select Wait for paper to be loaded e Select Cancel from the Paper out action drop down list to cancel the print job e Select Override from the Paper out time drop down list to send the print job to another paper tray The Paper out time field specifies how long the MFP waits before acting on your sele
96. XP only WIA is another way to scan an image directly into a software program such as Microsoft Word WIA uses Microsoft software to scan instead of scanning software Generally a software program is WIA enabled if it has a command such as Picture From Scanner or Camera in the Insert or File menu If you are unsure whether the program is WIA enabled see the software program Help or documentation e Start the scan from within the WIA enabled program See the software program Help or documentation for information about the commands and steps to use e Inthe Cameras and Scanner folder double click the device icon This opens the standard WIA enabled software program which enables a file to be scanned Scan by using optical character recognition OCR software Third party OCR software available on a separate CD ROM is available to import scanned text into the preferred word processing program for editing Readiris The MFP software includes a separate CD ROM for the Readiris PRO 10 OCR software To use the Readiris program install it from the appropriate software CD ROM then follow the instructions in the online Help 84 Chapter 9 Scan ENWW ENWW Scan a photo 1 Place the photo on the flatbed scanner with the picture side down and the upper left corner of the photo in the lower right corner of the glass 2 Gently close the lid 3 Scan the photo using one of the scanning methods See Scan methods for more information
97. a E Aa AAE Ea AEE E E A 71 Set the MFP to make only black and white copies sessssssesseirsssesserrrrsssrerrrrrssssrrrrnnsssnt 71 Adjust copy QUAIILY sesser rosii a a A E A 71 Adjust the color balance in copies ssssiisseirrrrerinannnanai nakun ka RNAn NANNE ETNA RN RE ANEREN KEAR A RRAN 72 Set color balance on a per job basis assseeeessssesssrrneseeennanssnnnasaeennnaanannnadttennaaanannaaaeenanaana 73 Adjust the lighter darker contrast Setting 2 0 0 0 eceeeeeeeeeeeeeneee eee eeeeneeeeeeeeetenaaeeeeeeeeenaaeees 73 Reduce or enlarge Copies esiis seinar arannana NERE tievaaniaeneeeetaahaneeetbiaseedesiansneanagens 74 Copy edge to edge originals ii iicccesiadecedeststeneeeicsvedeers eeadeeedestavcenviaiseetect rats leeetertaueeectaneeies 75 DCAM MOETNOMS imreas ea ANE A 78 SUPPOMted file types sriain aiai aE aa aa aa a aaa ia a aadi 79 Scan from the device control panel ce cececcceceeceeeeeee eee eee cece eeaaaesaeaeceeeeeeeeeeeeeegesedseesaneaeeeeeeees 80 Program the device Scan To button from the control panel ceeeeeeeeeeeeeeettteeeeeene 80 Scan by using HP Solution Center Windows 0 ceceecceeee seen eee e eee eae teste eeaaeeeeeeeeaaeeeeeeeenaeeeeeeeeaaas 82 To view HP Solution Center cece tere ieee rite eee eee eee tieeeeeeeneeeeeetiaeeeeeee 82 Scan from the device and HP Director Macintosh c cceeecceeeeeeeeeeneeeeeeeeenceeeeeeeeeenaeeeeeeeeenaaees 83 Scanning TASKS maceiras a
98. a post warranty Care Pack if the standard warranty has expired For more information contact the HP Customer Care Service and HP Customer Support group Spare parts and consumable supplies for this product will be available for at least five years after production has stopped For more information To obtain information about these environmental topics e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmental management system e HP s end of life product return and recycling program e MSDS See http www hp com go environment or http www hp com hpinfo community environment productinfo safety 236 Appendix D Regulatory information ENWW Declaration of conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP Color LaserJet CM1015 CM1017 MFP Regulatory Model Number BOISB 0409 03 Including Q6459A Optional 250 Sheet Input Tray Product Options All Print Cartridges Q6000A Q6001A Q6002A Q6003A conforms to the following Product Specifications Safety IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 1993 A1 A2 EN55022 1994 A1 A2 Class B EN 6100
99. a soft lint free cloth that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the device these can damage the device Do not place liquids directly on the glass They might seep under it and damage the device 3 To prevent spotting dry the glass using a soft lint free cloth Change MFP toner warnings Supplies gauges display consumption levels of print cartridges The display appears when the MFP shows the Ready state with no warnings or when the MFP shows a warning or error message pertaining to a print cartridge or multiple supplies When the supply is empty the gauge displays as empty Flashing indicates a single supply is empty These messages can display when e Missing cartridge e Incorrectly placed cartridges e Cartridges with an error e Some non HP cartridges Calibrate the MFP The MFP automatically self calibrates but calibration settings can be manually adjusted by using the HP ToolboxFX 136 Chapter12 How do ENWW Environmental differences or aging print cartridges might cause fluctuations in image density The MFP accounts for this with image stabilization control The MFP automatically calibrates at various times to maintain the highest level of print quality Also request a calibration by using the HP ToolboxFX The MFP does not interrupt a print job to calibrate It waits until the job is compl
100. a type Place the proof sheet face down on the flatbed scanner with the upper left corner of the document located in the lower right corner of the glass Press Proofsheet Press the Up arrow or Down arrow select Start Scan then press OK The MFP scans the proof sheet and prints the marked photos Repeat steps 5 through 7 for each proof sheet EA NOTE Photos printed using a proofsheet can only be printed in color NOTE JPEG files on the memory card are displayed in alphabetical order When the order of photos on the memory card is unknown print an index See Print a memory card index NOTE Photos are still printed in color even when the Color copy option is set to no Chapter 10 Photo ENWW Save photos to the workstation from a memory card ENWW 4 2 Insert the memory card into the MFP See Insert a memory card From the workstation click on My Computer and look for the removable drive memory card If My Computer does not recognize the memory card enter a IP address an example 192 168 0 15 into the address line Access the images by clicking Memory card and moving to the subfolders containing the images Map the memory card to a driver letter on the workstation using this method Use drag and drop or HP Photosmart Transfer to move the photos from the memory card to a folder Save photos to the workstation from a memory card 95 Print photos using the Photo Features button 96 1 Insert the m
101. ack 2 Review the information on the Network Hardware Configuration page Start with the Network Hardware section e Initializing If the printer has not obtained a valid IP address wait four minutes and reprint the Network Hardware Configuration page e Not Connected a printer cable is not connected to the printer or a cable is defective Change the network cable and verify that it is properly connected into the network Verify hub or switch are on and working properly e Connected The printer has been assigned a TCP IP address from BOOTP DHCP or AUTOIP e Duplicate IP address detected Another networked device has the same IP address assigned Contact the network administrator to resolve this issue Review under the TCP IP section of the Network Hardware Configuration page the IP configured by method e Manual User entered information Verify the TCP IP address subnet mask and default gateway are correct e DHCP Automatically assigned TCP IP address by the dynamic host controller protocol DHCP server e BOOTP Manually assigned TCP IP address by the BOOTP server e AUTOIP Default address assigned for Link Local connection no DHCP or BOOTP server available 3 Can you ping the MFP Use the command prompt to ping the MFP from the computer For example ping 192 168 0 10 Ensure that the ping displays round trip times If you can ping the MFP verify that the IP address configuration for the MFP is correct on
102. adwectbewtsad duebld iad ohaeusbaladuaaeusesazetieadad ne a aa a aaa 135 Set the SyStem password airia r rT EE AE AEEA E ENEE EEEE 135 Glean the scanner glass n eeii E E E EE ede de ER E 136 Change MFP toner WarningS seorsan aT aa TTA E TAN 136 ENWW vii Calibrate the MFP saranan a a a aa Aaa aaa anaa aa a a aa 136 Calibrate the MFP from the front control panel cccceeeeeeeeeeeeeeeeeeeeeees 137 Calibrate the MFP from the HP ToolboxFX cccecceeeeeeeeeeeeeeeeeeenenteaeees 137 Cleamithe MEP comoara aa i aaar iiaa a aaa aaa a aaa Eea 137 Clean the paper path using HP ToolboxFX 2 ccecceeeeeeeeeeeeeeeeeeeeeneeeaeees 138 13 Managing and maintaining the multifunction peripheral MFP INPOFMALONM PAG CS a vse2sceteacavedidennseeaeeetaaedddiddemdacaetanabhiageenaeedageteagebna EN AA 140 Demo DAG ceee E T E E 140 CONTIQUFATION pag sssrissoriiriaiisr irian anA EERE NAE O EE 140 SUPplieS Status Page eresio i a a ia aaia aia iaia 142 Networking page HP Color LaserJet CM1017 MFP only cceeeeeeeeeeeteeeeeeeeeeenaees 143 Fonte pages ieceri ia a E EEEE EE EET A ETN E 144 Usage pag ecrnrarcsint rannin E E EE A E 144 M nu mapainia aan eaaa a a sates deca E Aa EAA EANAN AAAA PAra aAA AASEN ES ONEEN 146 HP TOOIDOXEX ccie nn aa ie neve a dha A E E EEA EAE 147 View HP ToolboxFX ccccecccceececeeeeeeeeecenecaeceeeeeeeeeeescsecaaaaaeceeeeeeeeeeeeeeesecsecacacaeeeeeeeeeenenes 147 Stat
103. ae deine pe teat eee eee anes aaa 107 Default gate Way i iivieccitieidiin eda Heed Hebei 107 Problem SOIVIAG icc iissieieccetaniawieasd AEA AAN inde 107 Verify that the MFP is on and online 2 00 0 ee ceeeeeeeeeeeeeeceeeeeeeeeeaaeeeeeeeeeenaaaes 107 Resolve communication problems with the network eesseeeeeeeeeeees 108 12 How do I Control panel and other settings HOW dO 1 00 eeceeeee eee eeenne eter ee eeaeeeeeeeeeaeeeeeeeeeiaeeeeeeeeeaaas 112 HP Color LaserJet CM1017 MFP control panel features c cecccseccecceeeeeeeeeeeeeeeeeeees 112 Use the graphical display HP Color LaserJet CM1017 MFP cceeeeeeeeeeeeeeeeeeeeees 113 vi ENWW Use the control panel arrows to navigate on the HP Color LaserJet CM1017 Vill eae REEE EAE AAAS E NE AT 114 Co ntr l panel MENUS arseen e aae aai E aE aaa n a 115 Use the control panel MENUS ccccceceeeeeeeeeeeeeeeeceeaecaeeeeeeeeeeeeeesecseccsaceeeeeeeeeeeeeeenes 115 Control panel menu Map acne cachet ters dedde cde adeeavhevigdis a aad Adee nas Adiedae aden y 115 Print HOw do les sted uecits ca ehev a aa aae vet dahs cca ns vrata ciated earn Seale gt tea eek ee 120 System Settings 2 vscihec eee enii lied eek oeei di ei e inae EE aE a EEA lade eee 120 DEVICE informatio M treener nea aa nA ine a Eaa A aaee L AEEA 120 Paper Handling suesiiiiioroeni seinnte eeaeee a enkei riiai Deia lived ieee 121 Prt quahty snesen a o e aa 121 Pint Uone
104. age frequently check the status of non HP supplies See Hewlett Packard limited warranty statement Ey NOTE When a displays on screen it may be because the supply is missing it is a non HP supply or the status is being determined by the MFP Amber activity light An error has occurred Printer requires attention 3 Up arrow Press to enter the main menu system or navigate to the previous menu item or previous item in the selection list ENWW HP Color LaserJet CM1017 MFP control panel features 21 22 Cancel X Whenever the Ready light blinks press to cancel a print job Pressing this button also exits the control panel menus Right arrow gt Press to navigate to the next submenu or the next value in the menu selection list Also allows cursor movement forward a single position or increments a numeric entry Down arrow v Press to navigate to the menu item below the current menu item Start Photo Press to print one or more photos Proofsheet Press to print a proofsheet 10 11 Start Scan Starts scanning to the previously selected e mail or folder destination The MFP can also start a scan if a destination is not specified of Copies Press the navigation arrows to increase or decrease the number of copies produced Lighter Darker Press Left arrow to lighten the copy or the Right arrow to darken the copy 12 Press Start Copy Color to begin a color copy job 13 Press
105. am 235 Material Safety Data Sheet 236 white or faded stripes 190 WIA compliant software scanning from 84 Windows add scan to e mail or folder destinations 80 130 add scanning e mail destinations 80 130 driver features 58 125 enabling memory 211 printing from 59 126 scan by using HP Solution Center 82 scan driver 8 scanning from device control panel 80 130 scanning from TWAIN or WIA software 84 uninstalling software 35 Versions supported 8 wrinkles resolve problems 183 Yellow cartridge life expectancy 158 partnumber 214 Index 247 248 Index ENWW 2006 Hewlett Packard Development Company L P www hp com CB394 90907
106. ams in Windows XP click HP then click HP ToolboxFX The HP ToolboxFX software contains the following sections e Status e Alerts e Help e System Settings Print Settings Network settings ENWW HP ToolboxFX 147 Status The HP ToolboxFX Status folder contains links to the following main pages Device Status View MFP status information This page indicates MFP conditions such as a jam or an empty tray When a problem is corrected with the MFP click Refresh button to update the MFP status Supplies Status Page View detailed supplies status such as the estimated percent of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge This page also has links to order supplies and to find recycling information Device Configuration View a detailed description of the current MFP configuration including the amount of memory installed and whether optional trays are installed Network configuration View a detailed description of the current network configuration including the IP address and network status Print Info Pages Print the Configuration page and various other information pages that are available for the MFP such as the Supplies Status page and the Demo page Event Log View a history of MFP errors The most recent error is at the top of the list Event log The Event log is a four column table where the MFP events are logged for reference The log c
107. anticounterfeit Service or repairs required as a result of using non HP supplies is not covered under HP warranty For more information go to the HP Color LaserJet CM1015 CM1017 MFP toolbox and click Supplies Status To order supplies online click Order Supplies Press OK to clear the message Allow the device to finish the job or press OK to cancel the job For more information go to the HP Color LaserJet CM1015 CM1017 MFP toolbox and click Supplies Status To order supplies online click Order Supplies Replace the supplies that are low Replace the supplies that are low ENWW Control panel messages 177 Control panel message Description Recommended action Ready The supplies gauge displays the consumption levels of print cartridges This is the message that displays when the non HP supply is first installed Replace supply Override in use Ready The supplies gauge displays the consumption levels of print cartridges Scanner Error X supply is low and using Override may result in unsatisfactory print quality This message displays the entire time multiple non HP supplies are used in the MFP This message displays the entire time a single non HP supply is used It displays after the Unauthorized Supply message displays and after the user presses the override e Supply override in use The user has decided to continue printing beyond the out point A supply is low and using Ov
108. aper ENWW Clear paperjams 195 Clear jams from inside the MFP A CAUTION Jams in this area might result in loose toner on the page If toner gets on clothes or hands wash them in cold water Hot water sets the toner into the fabric 1 Open the front door CAUTION Do not place anything on the transfer belt which is located on the inside of the front door Otherwise the MFP can be adversely damaged affecting print quality 196 Chapter14 Problem solving ENWW Carefully grasp the jammed paper by both corners and pull slowly to remove the paper 2 Close the front door 3 197 Clear paper jams ENWW Clear jams from tray output area CAUTION Jams in these areas might result in loose toner on the page If toner gets on clothes or hands wash them in cold water Hot water sets the toner into the fabric 1 Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the top bin 2 Open and close the front door 198 Chapter14 Problem solving ENWW Clear jams from the back of the MFP 1 Open the back cover 2 Remove any jammed paper ENWW Clear paperjams 199 3 Close the back cover
109. aper path through the front door HP Photosmart Premier Adjust paper trays with one hand Trays 1 and 2 for letterhead envelopes labels transparencies custom sized media postcards HP LaserJet glossy paper HP LaserJet Tough paper heavy paper and HP Laser Photo paper A 125 sheet top output bin Print on Both Sides manually See Print on both sides of the paper Printer drivers Interface connections HP PCL6 HP PostScript Level 3 emulation Includes 35 built in HP PostScript Level 3 language fonts Hi Speed 2 0 USB port Built in internal print server for connecting to a 10 100Base T network HP Color LaserJet CM1017 MFP only Energy savings The MFP automatically conserves electricity by substantially reducing power consumption when it is not printing Meets ENERGY STAR guidelines for energy efficiency Economical printing Archive printing ENWW N up printing printing more than one page on a sheet and Printing on Both Sides features save paper See Print on both sides of the paper When printing pages that are to be stored long term this option sets the printer to a mode that reduces toner smearing and dusting The default setting is Off HP Color LaserJet CM1015 CM1017 MFP Series features 3 4 HP Color LaserJet CM1015 CM1017 MFP Series Supplies Accessibility Expandability A Supplies Status page with print cartridge gauges that estimate remaining supp
110. as determined that this product meets ENERGY STAR Guidelines for energy efficiency For more information see http www energystar gov Paper use This product s duplex feature two sided printing see Print on both sides of the paper and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet printing supplies It is easy to return and recycle your empty HP LaserJet print cartridges free of charge with HP Planet Partners HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution operation and recycling processes We ensure your returned HP LaserJet print cartridges are recycled properly processing them to recover valuable plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program Thank you for being environmentally responsible In many countries regions this product s printing supplies for example prin
111. ases or decreases the reproduction details in a copy Restrict color Permits the enabling or disabling of color copies Restore defaults Sets all customized copy settings to the factory default values Table 3 2 Reports Menu Menu Item Description Demo page Prints a color page that demonstrates print quality Menu structure Prints a control panel menu layout map The active settings for each menu are listed Configuration report Prints a list of all the printer settings Includes network information when the printer is connected to the network Supplies status page Prints the status of each print cartridge Includes this information e Estimated pages remaining e Serial number e Number of pages printed Network report Displays status for e Network hardware configuration e Enabled features e TCP IP and SNMP information e Network statistics Usage page Displays number of pages printed by the MFP PCL font list Prints a list of all installed PCL fonts PS font list Prints a list of all installed PS fonts ENWW Control panel menus 25 Table 3 2 Reports Menu continued Menu Item Description PCL6 font list Prints a list of all installed PCL6 fonts Service page Starts the cleaning mode and restores factory settings Table 3 3 Photo Setup Menu Available only from HP Color LaserJet CM1017 MFP Menu Item Description Default image size Set up default image size Defaul
112. bedded Web server or HP ToolboxFX to change the IP configuration settings For more information see HP ToolboxFX or Use the embedded Web server Change from a direct connected shared MFP to a network port connected MFP configuration To change from a direct connection to a network configuration complete the following steps 1 Uninstall the printing software for the connected MFP See Uninstall the printing software 2 Install the software choosing the network as the connection type then follow the directions in Manage the network Set up the MFP and use it on the network 101 Use the control panel e Network configuration page Configuration page e IP_ configuration e Link speed settings Network configuration page The Network configuration page lists the current network settings and other MFP properties To print the Network configuration page from the MFP 1 On the control panel press Menu 2 Press the navigation arrows to select Reports then press OK 3 Press the navigation arrows to select Network report then press OK Configuration page The Configuration page lists the current MFP settings and properties It is possible to print a Configuration page from the MFP or HP ToolboxFX To print the Configuration page from the MFP 1 On the control panel press Menu 2 Press the navigation arrows to select Reports then press OK 3 Press the navigation arrows to select Configuration report then pres
113. buildup can cause print quality problems such as toner specks or smearing HP ToolboxFX provides an easy method for cleaning the paper path For more information see Clean the paper path using HP ToolboxFX Device Polling Page The HP ToolboxFX periodically communicates with your device to determine device status and enabled features Use the Polling Page to turn off pop up alerts and the Scan To and Start Scan buttons located on the device Print Settings The HP ToolboxFX Print Settings folder contains links to the following main pages Printing Use the HP ToolboxFX printing settings options to configure the settings for all print functions These are the same options that are available on the Print settings menu on the control panel For more information see Control panel menus Ea NOTE Click Apply to make the changes take effect HP ToolboxFX 153 PCL5c Configure these PCL5c settings e Font number e Font pitch e Font point size e Symbol set e Append CR to LF e Form length PostScript Use the PostScript option when using the PostScript print personality When the Print PostScript error option is turned on the PostScript error page automatically prints when PostScript errors occur 227 A NOTE Click Apply to make the changes take effect Memory card HP Color LaserJet CM1017 MFP only Use the three HP ToolboxFX memory card options to configure print settings when using memory cards e Photo imag
114. colors equivalent to a positive highlight adjustment and a negative shadow adjustment use a negative contrast setting Highlights Highlight colors are colors near white To make highlight colors darker use a positive highlight setting and to make highlight colors lighter use a negative highlight setting This adjustment does not affect midtone or shadow colors Midtones Midtone colors are about halfway between white and solid density To make midtone colors darker use a positive midtone setting and to make midtone colors lighter use a negative highlight setting This adjustment does not affect highlight or shadow colors Shadows Shadow colors are colors near solid density To make shadow colors darker use a positive shadow setting and to make shadow colors lighter use a negative shadow setting This adjustment does not affect highlight or midtone colors Set the system password Use HP ToolboxFX to set a system password 1 Open HP ToolboxFX and click System Settings Ey NOTE Ifa password has been set for the MFP previously you are prompted to type the password Type the password then click Apply XN Click Password a In the Password box type the exact password to set then in the Confirm password box type the same password again to confirm the choice 4 Click Apply to save the password To remove the system password 1 Open HP ToolboxFX and click System Settings EA NOTE Ifa password has been set f
115. cription and a contact person Paper handling Change the MFP paper handling settings such as default paper size and default paper type Print quality Change the MFP print quality settings Print density Change the print density settings such as contrast highlights midtones and shadows Paper types Change the MFP mode settings for each media type such as letterhead prepunched or glossy paper System Setup Change the MFP system settings such as MFP language and jam recovery Service Gain access to various procedures required to maintain the MFP Device Polling The HP ToolboxFX periodically communicates with your device to determine device status and enabled features Save and restore settings Save the current MFP settings to a file on the computer Use this file to load the same settings onto another printer or MFP to restore these settings to this MFP ata later time Password If set the password must be entered to change any of the HP ToolboxFX system settings email alerts or network settings Device information Save the HP ToolboxFX Device information for future reference about the MFP The information that is typed in these fields appears on the Configuration page It is possible to type any character in each of these fields EA NOTE Click Apply to make the changes take effect 120 Chapter 12 How do 1 ENWW ENWW Paper handling Use the HP ToolboxFX paper handling options to configure the default s
116. ctions Itis possible to specify from 0 to 3600 seconds Ex NOTE Click Apply to make the changes take effect Print quality Use the HP ToolboxFX print quality options to improve the print job appearance These same options are available on the System setup and Print quality menu on the control panel For more information see Control panel menus These options control print quality e Color Calibration e Power On Calibration e Calibration Timing e Calibrate Now Grayscale Printing Grayscale printing options Description Resolution Select 600 resolution for average print jobs and Fast Res 1200 for higher quality print jobs Select ProRes 1200 for the highest quality print job but a longer printing time REt Choose REt which HP provides for improved print quality A NOTE Click Apply to make the changes take effect Print density The print density settings control making fine adjustments to the density amount of Cyan Magenta Yellow and Black toner in images pages and documents Print density settings Description Contrasts Contrast is the density difference between light highlight and dark shadow colors To increase the difference between light and dark colors equivalent to a negative highlight adjustment HP ToolboxFX 151 Print density settings Description and a positive shadow adjustment use a positive contrast setting To decrease the difference between light and dark
117. d the printer 100TX Full automatically restarts 100TX Half Memory card Sets memory card slots Restore defaults Resets all network configurations to their factory defaults Chapter 3 Control panel ENWW ENWW Software for Windows When installing Windows software directly connect the MFP to a computer using a USB cable or connect the MFP to a network using HP built in networking See the Getting Started Guide for installation instructions and see the Install Notes file for the latest software information Software is available to all users regardless of whether a connection to the computer is established through the MFP directly using a USB cable or to the network through the HP built in networking internal print server See Install software for more information Printer driver recommendations e Install the PostScript driver using Add Printer e Software e Other software e Change from a direct connected shared MFP to a network port connected MFP configuration e Uninstall the printing software 29 Printer driver recommendations A printer driver allows printing from an application Select a printer driver based on the MFP usage e To print only in black and white use the PCL6 printer black and white driver e The PCL6 printer driver is recommended to take full advantage of all MFP features e The HP PostScript Level 3 emulation print driver is required for compatibility with HP PostScript
118. d then the control panel displays X photos found on card where X is the number of recognized JPEG files found on the memory card 88 Chapter 10 Photo ENWW Now print photos using the HP Color LaserJet CM1017 MFP EA NOTE Insert only one memory card into the MFP at a time If two or more are inserted the MFP displays an error message For more information about memory card messages see Control anel messages ENWW Insert a memory card 89 View or rotate photos from the memory card After a memory card is inserted into the correct slot the MFP reports the number of photos on the memory card and shows the first photo on the card in the display screen Ey NOTE If any buttons or keys are not pressed for five minutes the display screen goes blank To reactivate the display screen press Photo Features To view or rotate photos from the memory card 1 Press Left arrow or Right arrow to scroll through the images on the card 2 Press OK to select or deselect images on the display screen 3 To rotate an image choose the Rotate photo option under Photo Features EA NOTE Rotating an image does not alter the original image or print the photo in a rotated view 90 Chapter 10 Photo ENWW Create a photo slideshow on the graphical display screen After a memory card is inserted into the correct slot the MFP can read the images to display a slideshow To create a slideshow 1 Press Photo Features and choose Slideshow Eac
119. d print samples or contact HP Customer Support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Print Cartridge Limited Warranty Statement 221 HP Customer Care Online services For 24 hour access to information by using a modem or Internet connection World Wide Web Updated HP MFP software product and support information and printer drivers in several languages can be obtained from http Awww hp com support cliCM1015 CM1017 The site is in English Online troubleshooting tools HP Instant Support Professional Edition ISPE is a suite of Web based problem solving tools for desktop computing and printing products ISPE helps you quic
120. ddedsevteqaetbanmepgaadaedoets 62 OVENVIQW 22 ccisexse5 anacabeds ath anacaadauha EE E A dunad edvubaauedudsenaacatdedenscandeaedueads 64 HP Image RET 2400 insonnia dadaadaetuuletann saad dda leadandeadecnen sadsteasdagadedaanses M aaa AAA 64 Media Selection ceisiais aiaa aai a aaa a a a aan 64 ENWW 8 Copy 9 Scan ENWW COlOMOPTIONS serrin aaraa a adaa sade 64 Manage Color OptlonS sonnan nr an a cadaeestncevseenedundvesatbessosusinecdaddeaeine sdeediabusacqdaeadabestes 65 Print I GraySCale enuiar annaa i ENAA E AA AA 65 Automatic versus Manual color adjustment ssssssseeeseseerrrssseeirrrststttrrnnsstnnnnnstennnnnsen nn 65 Change Color Optlon seirer ar E ati aiaanaiieaeale 65 Halftone options cccccecccccecceeceeeeeeeeeeeeeeteeeeeeeecaaaeaaeaaecaeeeeeeeeeeeeeeeeeeeeteennetees 65 Edge Conto encuei AR ned ideeeeenaniasiens 66 Standard red green blue SRGB sssssssssrirssssesrrrsssettrrrssstttrrrssstternnsnstennnnnsene 66 ROB GOlOP oneriricniiree ai T E E TEENETE RTEA 66 Neutral GrayS E eee eeeeaaeeeeeeeeaaaeeeeeeeeeaeeeeeeeeeiiaeeeeeseeaas 67 IVIL COLO S esas cashed cee ceseiee cae ex cannes E need tase sutees aesateegaees su taces 68 Basic COPY TUMCHONS ccs EA on aiaeet eleadaacel AT 70 Slant a COPY JOD cat naan AeA een MA oe eee ies deine ae ee eee 70 Change the number of copies for the Current job ec ee eeneeeeeeeeneeeeeeeeecaeeeeeeenaeeeeeeeaees 70 Cancel a Copy JOD np nee 70 CODY papar serina aa i
121. destination and click Next Select the quality and click Next Verify the selections click Save and then close HP Solution Center Add e mail destinations 1 2 Open HP Solution Center and select Settings Scan Settings then press Scan Select the checkbox Allow me to scan by pressing the scan to button on the MFP and click on New On the device control panel press Scan To Select Attach to a new e mail and click Next 80 Chapter 9 Scan ENWW ENWW Select Save it to my computer and press Next Type the e mail address subject and note in the text box and click Next Select the quality and click Next Type the e mail address in the text box Select the box for Send the new destination to the MFP Type a new name that appears on the MFP control panel and click Next Delete destinations 1 From the Set up the lt Scan To gt list for the All in One select one of the Available Destinations on this PC and click Delete The Delete Destination dialog box displays From the Delete Destination dialog box highlight the destination to delete and click Next The Confirmation dialog box displays Click Delete to perform the deletion or click Cancel to choose another destination Scan from the device control panel 81 Scan by using HP Solution Center Windows Use the HP Solution Center software program to scan a document or photo To view HP Solution Center e Double click the HP Solution Center icon on the Wi
122. diately Power on calibration calibrate When a job is processing the printer calibrates after the job is complete When an error message displays clear the error before continuing Power on calibration Select how quickly the printer should calibrate after it is powered on The default setting is 15 minutes Cartridge low Signals that the cartridge is almost empty Replace supplies Displays message that a supply or supplies need to be replaced Courier font Select courier font values Table 12 5 Service Menu Menu item Description Cleaning mode This options cleans the printer when specks or other marks appear on printed output The cleaning process removes dust and excess toner from the paper path When selected the printer prompts to load plain paper in tray 1 and then press OK to begin the cleaning process Wait until the process completes Discard the page that prints Restore defaults Sets all customized settings to the factory default values 118 Chapter 12 How do 1 ENWW Table 12 5 Service Menu continued Menu item Description USB speed Less paper curl When printed pages are consistently curled this option sets the printer to a mode that reduces curl The default setting is Off Archive print When printing pages that will be stored for a long time this option sets the printer to a mode that reduces toner smearing and dusting The default setting is Off Table 12 6 Network Co
123. do ENWW ENWW 3 If more than 20 JPEG files exist on the memory card press Up arrow or Down arrow to select one of the following menu items then press OK e All photos X represents the number of JPEG files the MFP detects on the card Selecting this option prints all JPEG files on the memory card Press OK again to confirm the print job e Last 20 Prints the last 20 JPEG files from the alphabetized list on the memory card e Custom Select one or more photos to print by pressing OK 4 Color in the oval or bubble using a dark blue or black pen Also fill bubbles to indicate the image layout and media type 5 Place the proof sheet face down on the flatbed scanner with the upper left corner of the document located in the lower right corner of the glass 6 Press Proofsheet 7 Press the Up arrow or Down arrow select Start Scan then press OK The MFP scans the proof sheet and prints the marked photos Repeat steps 5 through 7 for each proof sheet Ex NOTE Photos printed using a proofsheet can only be printed in color NOTE JPEG files on the memory card are displayed in alphabetical order When the order of photos on the memory card is unknown print an index See Print a memory card index NOTE Photos are still printed in color even when the Color copy option is set to no Save photos to the workstation from a memory card 1 Insert the memory card into the MFP See Insert a memory card 2 From the workstation
124. e lt Scan To gt list for the All in One select one of the Available Destinations on this PC and click Delete The Delete Destination dialog box displays 2 From the Delete Destination dialog box highlight the destination to delete and click Next The Confirmation dialog box displays 3 Click Delete to perform the deletion or click Cancel to choose another destination Set the MFP to make only black and white copies 1 Press Menu select Copy setup and click on Start Copy Color 2 Press the navigation arrows and select On or Off When set to Off the control panel displays Restrict color if Start Copy Black or Start Copy Color is pressed 3 Press OK Copy and Scan How do I 131 Photo How do I HP Color LaserJet CM1017 MFP only Use this section to answer photo questions Print photos directly from the memory card 1 After inserting the memory card into the MFP see Insert a memory card select photos by e Press the Left arrow or the Right arrow to scroll through the images e Press OK to select or deselect the images 2 You can also press Select Photos from the control panel Press Up arrow or Down arrow to select one of the following menu items and then press OK e From display Select this option if the memory card was not recently inserted e All photos X represents the number of JPEG files the MFP detects on the card Selecting this option prints all of the JPEG files on the memory card Press OK again to co
125. e MFP print from Software is not installed correctly oran Run the uninstall via the program group the computer error occurred during software Reinstall using the software CD installation Connect the network cable or USB cable to the The cable is not connected correctly Reconnect the cable MFP and the computer Use a word processing An incorrect driver is selected Select the proper driver application to send a print i job to the MFP Other devices are connected to the USB Disconnect the other devices and try port again to print There is a port driver problem in Run the uninstall via the program group Microsoft Windows Reinstall using the software CD If the error persists contact HP Customer Care See HP Customer Care or the support flyer that came in the MFP box 6 Does the device scan to The cable is not connected properly Reconnect the cable the computer Software is not installed correctly oran Run the uninstall via the program group Initiate a scan from the error occurred during software Reinstall using the software CD desktop software on the installation workstation If the error persists turn off the device then turn the device on again If the error still persists contact HP Customer Care See HP Customer Care or the support flyer that came in the device box 7 Does the MFP recognize The MFP does not recognize the card Remove the card and reinsert it into the and print from a memory card Insert a memory card
126. e Macintosh Configure Device e Name the printer e Assign an internet protocol IP address to the MFP e Configure and set the MFP for network printing Use the Macintosh Configure Device when the MFP uses a universal serial bus USB or is connected to a TCP IP based network For more information about using the Macintosh Configure Device see HP Device Configuration Mac OS X V10 3 and Mac OS X V10 4 Install printer drivers for Mac OS X V10 3 and later 1 g e amp ORN SS o 2 Connect the network cable between the HP Color LaserJet CM1015 CM1017 MFP and a network port Insert the CD into the CD ROM drive and double click the CD icon on the desktop Double click the Installer icon in the HP LaserJet Installer folder Follow the instructions on the computer screen On the computer hard drive open Applications open Utilities then open Print Center or Printer Setup Utility Click Add Printer Select Rendezvous or Bonjour as the connection type Select the printer from the list Click Add Printer Close the Print Center or the Printer Setup Utility by clicking the close button in the upper left corner 38 Chapter 5 Software for Macintosh ENWW ENWW Install Macintosh printing system software for direct connections USB Install the Apple PostScript driver that came with the Macintosh computer to use the PPD files To install the printing system software 1 Connect a USB cable between the USB port on
127. e a static IP address for more information about obtaining subnet mask data Table 11 5 Example Subnet mask 255 255 0 0 applied to class A network Class A Network Address Network 15 XXX XXX XXX Subnet Mask 255 255 0 0 IP Address fields with Subnet Network Subnet Host Host Mask applied 106 Chapter 11 Network Setup and Administration HP Color LaserJet CM1017 MFP ENWW Table 11 5 Example Subnet mask 255 255 0 0 applied to class A network continued Class A Network Address Network 15 XXX XXX XXX Example of anode s IP Address 210 1 25 7 on Subnet 1 Example of anode s IP Address 210 254 64 2 on Subnet 254 The Class A IP network address 210 has been assigned to company ABC To allow additional networks at company ABC s site the subnet mask of 255 255 0 0 is used This subnet mask specifies that the second byte of the IP address is used to identify up to 254 subnets Using this designation each device is uniquely identified on its own subnet but company ABC can incorporate up to 254 subnetworks without violating their assigned address space Gateways Gateways are used to connect networks together Gateways are devices that act as translators between systems that do not use the same communication protocols data formatting structures languages or architectures Gateways repackage the data packets and change the syntax to match that of the destination system When networks are divided into subnets gateways
128. e eeeeeeeeeeeeneaeeeeseeeeeeeeeseeaaeeeteeeaeees 93 Print and scan photos from a proof Sheet ccceceeeee cee eeeeeeeeeeceaaecaecaaecaeeeeeeeeeeeeeeeeeeeeeeeeeteteeeteneees 94 Save photos to the workstation from a memory card 0 0 0 eeeeceeeee settee eee eee ettte eee e ee eaeeeeeeeeeaeeeeeeeeaaees 95 Print photos using the Photo Features Dutton 00 0 cecceeeeeeeeeeeeeeeee tere eeeeaeeeeseeeeaaeeeeseeeaaeeeeseeeaaeees 96 Printa memory card INEX cee eee eeeeeeee eee e teeta eee e eee eeeeeeeeeeeeteeeeeeeeee AAEE ANANA ARAARA AEA EEEE 97 11 Network Setup and Administration HP Color LaserJet CM1017 MFP Set up the MFP and use it on the network cccececceccceececeeeeeeeeeeeeeeeeeeeee sec eeeseaaaaaeeaecaeeceeeeeeeeeess 100 Configure a network port connected MFP configuration direct mode or peer to peer PINUNO cerrara tie hee A ace E Wada ce i dees EEE Adie ea 100 Configure a direct connected shared MFP client server printing ceeeeeeeeeeee 100 Manage the network c cece rere etn eee eee eie tees seen nese eee nieeee eee eaaeeeeeeeeeaeeeeeeeeaas 101 View network Settings ci ccrsdecesdeleaneedeicieidesteteadandieieinenaadenetelnneateienedeatead 101 Restore the network defaults ccccceceeesecccecaeseeeeeeseedactegeeeeseeneceseeeeeesenetanens 101 Change network settings ccecceeeeceeeeeee tere eeeeeeeeeeeeseeeeeaeeeeteeeeaeeeeeseeeaaeees 101 Change from a direct connected shared
129. e size Select the size photos to print from the drop down list e Photo number of copies Type the number of copies from 0 to 99 to print for each image e Photo output color Select either Color or Monochrome from the drop down list Click the Enable memory cards checkbox to save the settings Network settings The network administrator can use the HP ToolboxFX Network Settings Tab folder to control the network related MFP settings when it is connected to an IP based network The settings are e P Configuration e Advanced e SNMP e Network Configuration 154 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW Use the embedded Web server When the MFP is directly connected to a computer use the HP ToolboxFX to view Web pages for the MFP status When the MFP is connected to the network the embedded Web server is automatically available Access the embedded Web server from any supported browser The embedded Web server displays MFP and network status and manages printing functions from the computer instead of using the control panel Below are examples of embedded Web server functions View MFP status information Set the type of paper loaded in each tray Determine the remaining life on all supplies and order new ones View and change tray configurations View and change MFP settings e View and print internal information pages e View and change network configuration The embedded Web serve
130. eaad aa a aaa 24 4 Software for Windows Printer driver recommendations 0 2 0 cee cece cece ee cceeeeeeceeceecuecesauueeeeeseuaueseuseeeuaeseeaaaeeeaueeeueeeeaaaeeeeeaaess 30 SEP ASSISTANCE sanninna a E ena ebacmehedssavedadesvenca E E 30 Install the PostScript driver using Add Printer seeeeesssesseesrrnesseennnannsssnnnaasnennnaaanannnaaatnennaaannannnaanenaaaa 31 ENWW SORWAMNG sect Sas ascteueee hi A A AE AET E 32 Other SoftWare anesini ai eaii ai EEE usted daa decaadeenedexquadannwese adda a a REE a 33 Change from a direct connected shared MFP to a network port connected MFP configuration 34 Uninstall the printing SoftWaIEe issn RATA TE 35 Uninstall Windows software via the Program group cccceeeeeeeeceeeeeeeeeeeetteeeeeeeeeeennaaees 35 Uninstall Windows software using Add or Remove Programs cceccceeseteeeeesteeeeeeeenees 35 Uninstall a Recommended or Custom installation cc ceceeeeecccecceeceeeceeeeeeeeeeeeeeeeeeees 36 Delete printer drivers from the printers folder eceeceeeceeceeeeeeeeeeeeteeteees 36 Windows 2000 or Windows XP cceccceeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeas 36 5 Software for Macintosh 6 Print 7 Color Macintosh utility and application support cece cece ceeceecee cette ee ee eee eaeaeaeceeeeeeeeeeeseceecaecaeeeeeeeeeeeeeteees 38 Install Macintosh printing system software for networks 0 0 0 0 ceeeeeeeeeeteeeeeteeeeeeeee
131. eaaeaaeaaaeeaeceeeeeeeeeeeeeeeeeeeteees 159 HP policy on non HP supplies cc ceeceeccecceeeeeeeeeeeeeeeeeeceeeceecaaeaaaaaaeaeeeaeeeeeeeeeeeeeeeeeeeetess 159 Reset the MFP for non HP supplies 2 ceseeeeeeeeeeeeeccaecaeceeeeeeeeeeeeeeeeeeees 159 HP anti counterfeit supplies Web Site 22 0 0 ccccccceccee cee ce eee ee eee teeeeeeeeeaeeaaaeaaesaaeeaeeaeeeeeees 160 Clean the scanner glass sicicccccecsiweccendeciiaancendes tag acce odes AA NEEE EENEN EEEE 161 Clean the MEP iseenda adea Eaa end Ee a aaa iaaa anaa an a aa ada AAEE Cadas E ANAE E 162 Clean the paper path using HP ToolboxFX ccccceeeceeeeeeeeeeeeeeeeeccencecaeeeeeeaeeeeeeeeeeeeees 162 Cartridge out override 0 eect ttre ee erent eee renee ee ernie etter erent tees ene naae tees ee naaaaeeeeeneeieeeeeeneaee 163 CONMOUNATON os siseesiataet accu azaleas gate N E a 163 ON GOING OPSratlOn sis cissereeesasiaderereedeaelelevevayaaiacadendvan elaleadiaybeamdaad EAA 163 Change print Cart Ges senesinin tran NE SERERE AE 164 Change the print carnnidgaenrsdimonan amsa iaaa NA A EEA 164 Calibrate th MFP a dcccssiaalecsies decuannedcaaarcdaneiecs cfeddeeaasuaundens ten que tena aaa a a aaa a E 168 Calibrate the MFP from the front control panel 0 eseeeeeeeeeeeeeeeenneeaeeaaecaeeeeeeeeeeees 168 Calibrate the MFP from the HP ToolboxFX ceceeeeeeeeeeecenneaaecaeecaeeeeeeeeeeeeeeeeeeeeess 168 14 Problem solving Problem Solvin
132. ecify different events for each e mail address Enter the information for the e mail server that will send out the e mail alert messages for the MFP EA NOTE Click Apply to make the changes take effect Help The HP ToolboxFX Help folder contains links to the following main pages Troubleshooting Print troubleshooting pages clean the MFP and display Microsoft Office Basic Colors For more information on Microsoft Office Basic colors see Match colors How Do I View the How Do I Help Animated Demonstrations User Guide View information about the MFP usage warranty specifications and support The user guide is available in both HTML and PDF format HP ToolboxFX 149 System Settings The HP ToolboxFX System Settings folder contains links to the following main pages Device information View information about the MFP such as the description and a contact person Paper handling Change the MFP paper handling settings such as default paper size and default paper type Print quality Change the MFP print quality settings Print density Change the print density settings such as contrast highlights midtones and shadows Paper types Change the MFP mode settings for each media type such as letterhead prepunched or glossy paper System Setup Change the MFP system settings such as MFP language and jam recovery Service Gain access to various procedures required to maintain the MFP Device Polling The HP ToolboxF
133. ed over routers and gateways devices that connect a network with other networks IP communications is connectionless When IP packets are sent there is no guarantee that they arrive at their destination in the proper sequence That task can be performed by higher level protocols and applications thereby allowing IP communications to be efficient Each node or device that communicates directly onto the network requires an IP address Transmission Control Protocol TCP TCP handles breaking the data into packets and recombining the packets on the receiving end by providing a connection oriented reliable and guaranteed delivery service to another node on the network When data packets are received at their destination TCP calculates a checksum for each packet to verify the data is not corrupt If the data in the packet has been corrupted during transmission TCP discards the packet and requests that the packet be resent User Datagram Protocol UDP UDP provides similar services to TCP However UDP does not acknowledge data receipt and supports request reply transactions with no added reliability or guarantee of delivery UDP is used when acknowledgment and reliability are not required such as during a discovery broadcast IP address Every host workstation or node on an IP network requires a unique IP address for each network interface This address is a software address that is used to identify both the network and specific hosts
134. ed the recommended replacement point A WARNING Using override can result in unsatisfactory print quality and unavailability of certain features such as toner remaining information WARNING All print defects or supply failures incurred when an HP supply is used in override are not considered defects in materials or workmanship in the supply under HP s Print Cartridge Limited Warranty Statement For Warranty information see Print Cartridge Limited Warranty Statement Configuration Cartridge out override can only be enabled from the control panel menu 1 From the main menu press the navigation arrows to choose System setup and press OK 2 Press the navigation arrows to choose Print quality and press OK 3 Press the navigation arrows to choose Replace supplies and press OK 4 Press the navigation arrows to choose Override out and press OK 5 Press OK If Stop at out is chosen the MFP stops printing when a cartridge reaches the recommended replacement point When Override out is selected the MFP continues printing when a cartridge reaches the recommended replacement point The factory default setting is Stop at out On going operation Override can be enabled or disabled at any time and does not have to be re enabled for each cartridge The MFP automatically continues printing when a cartridge reaches recommended replacement The MFP displays the message Replace supply Override in use while a cartridge is used in Override m
135. eful for previewing preliminary copies of slides and hardcopy output or for printing color documents that are photocopied Advanced color options for text graphics and photographs Use manual color adjustment to adjust the Color or Color Map and Halftoning options for a print job For more information on color selection see Color options Chapter 5 Software for Macintosh ENWW HP Device Configuration Mac OS X V10 3 and Mac OS X V10 4 HP Device Configuration is a software program that provides access to information about the MFP for example information about supplies status and MFP settings Use the HP Device Configuration to monitor and manage the MFP from the computer EA NOTE Perform a complete software installation to use the HP Device Configuration e Check the MFP status and print information pages e Check and change MFP system settings e Check default MFP settings e Check and change network settings including Advanced Bonjour printer name SNMP network configuration and password View the HP Device Configuration when an MFP is directly connected to a computer or when it is connected to the network B NOTE Internet access is not required to open and use the HP Device Configuration To view HP Device Configuration when the MFP is directly connected to the computer 1 Open HP Director by clicking the HP Director icon in the dock 2 In HP Director click Settings 3 Select Configure device to open the HP
136. emory card into the MFP See Insert a memory card 2 Press Photo Features and select Easy photo print 3 Press Up arrow or Down arrow to select one of the following menu items then press OK e All photos X represents the number of JPEG files the MFP detects on the card Selecting this option prints all of the JPEG files on the memory card Press OK again to confirm the print job e Individual Select this option to choose and print an individual photo The photos are numbered starting with number 1 e Press Up arrow or Down arrow to increase or decrease the photo number e Press OK to select the photo to print e From a range Select this option to choose a range of photos to print The MFP prompts for the first photo number and the last photo number e Press Up arrow or Down arrow to increase or decrease the photo numbers e Press OK to select the range of photos to print 4 Press Start Photo to print the photos Chapter 10 Photo ENWW Print a memory card index 1 Insert the memory card into the MFP See Insert a memory card Press Photo Features to choose one of these options e Index print e Best Photo e Fast 2 Press Up arrow or Down arrow to select Index print then press OK 3 Press Up arrow or Down arrow to select either Best Photo or Fast then press OK The MFP prints an index that includes small preview images for each photo on the memory card Each index page can contain as many as 30 preview images EN
137. emory low Only one copy made Misprint Press OK Press OK The device does not have enough memory to complete the collated copy job The printed pages have been incorrectly placed on the paper Break the job into smaller jobs that contain fewer pages If the error persists turn off the device and then turn on the device If the error persists add memory to the device To continue press OK No media pickup Press OK The print engine has failed to pick up a piece of media In tray 1 verify that the media was inserted far enough into the tray In tray 2 or optional tray 3 verify that the paper length guide is in the correct position for the media size that being used Reload the media in the input tray and press OK to continue the job If the error persists contact HP Customer Care See HP Customer Care or the support flyer that came in the MFP box 176 Chapter 14 Problem solving ENWW Control panel message Description Recommended action Non HP lt color gt installed Non HP supply in use Ready The supplies gauge displays the consumption levels of print cartridges Order supplies Ready The supplies gauge displays the consumption levels of print cartridges Page too complex Press OK Replace lt color gt cartridge Replace supplies The supplies gauge displays the consumption levels of print cartridges Replace supplies Override in use
138. endix A Accessories and supplies information ENWW Cable and interface accessories Product name Description Part number USB cable 2 meter standard USB compatible C6518A device connector Paper handling accessories Product name Description Part number Tray 3 Optional Optional 250 sheet universal input tray Q6459A included with the HP Color LaserJet CM1015 CM1017 Only one optional 250 sheet tray can be installed ENWW Cable and interface accessories 215 Product name HP Multipurpose paper HP All in One Printing Paper Paper and other print media Description 75 g m 20 Ib 96 bright 81 g m 22 Ib 96 bright Part number HPM1120 letter HPM1420 legal HPT 115 letter HP LaserJet Paper HP Premium Choice Paper 90 g m 24 Ib 96 bright 90 g m 24 Ib 153 whiteness 120 g m 32 Ib 98 bright 120 g m 32 Ib 158 whiteness HPJ1124 letter CHP310 A4 HPJ1424 legal HPU1132 letter CHP410 A4 HP Presentation Laser Paper glossy 130 g m 34 Ib 96 bright Q2546A letter HP Professional Paper glossy 130 g m 34 Ib 130 whiteness Q2552A A4 HP Photo amp Imaging Laser Paper matte 200 g m 54 Ib 96 bright Q6549A letter HP Brochure laser paper matte 160 g m 52 Ib 96 bright Q6543A letter 150 sheets HP Tough paper 5 mil thick Water Tear proof Q1298A letter Q1298B A4 HP Color LaserJet transparencies 5 mil
139. er 13 Managing and maintaining the multifunction peripheral MFP ENWW ENWW Print the usage page by i 2 3 4 5 Press Menu Press the navigation arrows to select the Reports menu Press OK Press the navigation arrows to select the Usage page Press OK to print the Usage Page Information pages 145 Menu map The menu map lists the menu structure for each option available on the control panel To print a menu map 1 Press Menu 2 Use the navigation arrows to select the Reports menu 3 Press OK 4 Use the navigation arrows to select Menu structure 5 Press OK to print the Menu map 146 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW HP ToolboxFX HP ToolboxFX is a software program that performs these tasks e Checks the MFP status e Configures the MFP settings e Displays problem solving information e Displays online documentation View the HP ToolboxFX when the MFP is directly connected to the computer or when it is connected to the network Perform a software installation using the HP ToolboxFX Ex NOTE HP ToolboxFX is not supported for Windows Server 2003 or Macintosh operating systems NOTE Internet access is not required to open and use the HP ToolboxFX View HP ToolboxFX Open HP ToolboxFX in one of these ways e In the Windows program group entry and the system tray icon double click HP ToolboxFX icon e On the Windows Start menu click Programs or All Progr
140. er 154 Network settings accocrucdanneriieraani ikrr TaK eina En aN dade 154 Use the embedded Web server 2 cc ecccececeeeeeeeeeeeeeeeeaeeeeeeeeeee eee aaaaeaeneeeeeeeeeeeeeeeenaaeaeeeeeeeeettees 155 Access the embedded Web server using a network CONNECTION eeeeeeeeeeeeettttees 155 Information TaD ss eevecece des ec eces ev radedcan Ped atecanc E a A EE E A E cet eatin 156 SOMIMGS TAD E E E E E A T E A T E 156 NeWokng LAD cnn A E cageiviaee daaaeieeae seats 157 Other links found in HP TOOIDOXFX cccccecceecceeeeeee cess ceeeeeeeeeaaeeaaeeaeaaaeaaecaeeeeeeeeeeeneeeees 157 Manage SUPPpII S viscwccssas ccadcesiackceaccestazaseuscazersdseaecehsanddena dense sadauaanaaneasanacdgaraadansecsaeuaddandesdoenddaccivaiaedvessas 158 SUP PWSS MS ainena a pus ddnaveanagetdeancannansdalawedssaanaldeds tasted danas 158 Check and order supplies cccceccceceeceeeee cece eect cece eaaaeaaecaeeeeeeseeeeeeeeeeeeetecescenenssaaeeees 158 Check supply status and order using the control panel 0 eeeee 158 Check and order supplies using HP TOOIDOXFX cseeeeeeeeeeeeeeeeeeeeeeees 158 viii ENWW Check and order supplies using HP Solution Center ccceeeeeeeeeeetteees 159 Supplies Storage Guidelines cccccccccccecceeeeeeeee eect eee eeeeeet cece see eeeaaeaeaeaaaaaaeaeeeeeeeeeeees 159 Replace and recycle supplies cccccceeeee cee eeeeeeeeeeceeeeaeeeaea
141. er does not begin printing e Verify the tray configuration matches the size or type of the print job e Press OK to have the printer try to print from another tray Type or Size Directs the printer to pull paper or print media from the first tray that is loaded with the type or size that you selected Always print by Type for special print media such as labels or transparencies B NOTE When the trays have not been configured for a certain type or size from the HP ToolboxF X load the paper or print media into a tray then select the Type or Size from the Page Setup dialog box the Print dialog box or the printer driver EA NOTE An Administrator or individual user can set the HP ToolboxFX to direct the MFP to pull from a tray that is pre configured for a specified Type or Size This is helpful when frequently printing on the same type of media a dedicated tray is already pre configured for printing Printer driver features Some printer drivers and some operating systems do not support all of these MFP features Task Driver Tab Option Set custom paper Paper Size is Print in grayscale Color Print in Grayscale Create and use watermarks Effects Watermark B NOTE For Windows 2000 and XP environments Administrator privileges are required to create watermarks but are not required to add existing watermarks to documents ENWW Print How do I 125 Task Driver Tab Option Print multiple pages o
142. erJet Photo paper and letterhead or printed forms load it with the side to be printed NOTE If this is special paper such as labels 2 on facing up and the top edge toward the front of the tray For additional information about printing on special print media see Print on special media Make sure that the stack of paper is flat in the tray at all four corners and keep it below the height tabs on the media length guide in the rear of the tray 6 ENWW Chapter 6 Print 54 7 Slide the tray into the MFP The back of the tray protrudes from the back of the MFP A NOTE When printing on both sides see Print on both sides of the paper for loading instructions ENWW Load trays 55 Print on special media Table 6 1 Special media printing guidelines provides guidelines for printing on special media When printing on a special type of media printing speeds might be automatically changed to improve the output quality for that specific media e See Multifunction peripheral MFP specifications for media that is recommended for this MFP e See Media supported on this MFP for information about the size weight and capacity of paper and other print media that the trays support e See Load tray 1 single sheet feed tray or Load tray 2 for instructions on loading the trays Table 6 1 Special media printing guidelines 56 Paper type Maximum amount Driver settings paper Tray 1 paper Tray 2 or optio
143. erating systems supported 8 Magenta cartridge life expectancy 158 partnumber 214 mailing labels specifications maintenance agreements 223 236 replacing print cartridges 158 managing network 101 Manual color options 65 manual duplexing 60 manuals 217 matching color 68 Material Safety Data Sheet 236 media curled resolve problems 182 envelopes 15 56 127 first page 41 HP LaserJet glossy paper 16 128 HP LaserJet photo paper 16 128 HP Solution Center settings 123 153 HP ordering 216 jams 195 labels 15 128 letterhead 16 128 loading trays 50 13 15 128 Index 243 pages per sheet 41 resolve problems 185 selecting 12 specifications 229 transparencies 16 128 types that may damage the printer 14 types to avoid 14 wrinkled 183 memory enabling 43 205 211 installation 205 installing 207 slots 4 working with 205 memory card view photo 90 memory cards error messages 178 memory cards insertion 87 memory cards photo inserting 88 mercury specifications 235 messages control panel 172 messaging and management network 104 MFP drivers 40 MFP memory addition 206 MFP software Macintosh 37 monitors color matching 68 multiple pages per sheet 41 multipurpose paper HP 216 N n up printing 41 network configuration 99 configuring 99 device discovery 104 IP address 134 IP addressing 104 messaging and management 104 MFP control panel 99 resolve problems 99 244 Index supported protocols 99 104 u
144. erride may result in unsatisfactory print quality The device experienced a scanner error Replace the supply Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the device to initialize If the error persists contact HP Customer Care See HP Customer Care or the support flyer that came in the device box Scanning error Cannot connect Unauthorized supply in use alternates with Ready The supplies gauge displays the consumption levels of print cartridges The device cannot transmit scan information to a computer Displays this message when the non HP supply is first installed e Anew non HP supply has been installed and was overridden Verify that network or USB cables are securely connected and that the MFP software is properly installed If you believe you purchased an HP supply please visit the HP fraud Web site at http Awww hp com go anticounterfeit Service or repairs required as a result of using non HP supplies is not covered under HP warranty Unauthorized lt color gt Unexpected size in tray X A new non HP supply has been installed One of these four messages is displayed until an HP supply is installed or until OK is pressed e Unauthorized black cartridge e Unauthorized magenta cartridge e Unauthorized cyan cartridge e Unauthorized yellow cartridge Unexpected paper size error The media size loaded in the tray doe
145. error Toner sensor error Turn off the power by using the power switch and if a surge protector is being used remove it Plug the device directly into the wall socket Use the power switch to turn on the device Turn off the device wait at least 25 minutes then turn on the device If the error persists contact HP customer support See HP Customer Care or the support flyer that came in the MFP box Turn off the power by using the power switch wait at least 30 seconds then turn on the power and wait for the device to initialize Turn off the power by using the power switch and if a surge protector is being used remove it Plug the device directly into the wall socket Use the power switch to turn the device on If the error persists contact HP customer support See HP Customer Care or the support flyer that came in the MFP box Turn off the device wait at least 30 seconds then turn on the power and wait for the device to initialize If the error persists contact HP Customer Care See HP Customer Care or the support flyer that came in the device box 55 0 Error ENWW DC controller error The device has experienced an internal hardware error Turn off the power by using the power switch wait at least 30 seconds then turn on the power and wait for the device to initialize Turn off the power by using the power switch and if a surge protector is being used remove it Plug the device directly into the
146. es configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP e Speed Prints 8 pages per minute ppm in color or e All the HP Color LaserJet CM1015 MFP features plus the monochrome black following e Trays The MFPs include a single sheet priority feed e Memory Four memory card slots slot tray 1 and a 250 sheet universal tray tray 2 e Display Tilt screen graphical display e Connectivity Hi Speed USB 2 0 port e Connectivity On board networking e Memory 96 MB of synchronous dynamic random access memory SDRAM e Display Tilt screen two line display Optional 250 sheet tray 3 2 Chapter 1 Multifunction peripheral MFP basics ENWW HP Color LaserJet CM1015 CM1017 MFP Series features HP Color LaserJet CM1015 CM1017 MFP Series Color printing Full color laser printing using the four process colors cyan magenta yellow and black CMYK Excellent print quality Ease of use Flexible paper handling HP print cartridges with ColorSphere toner achieve high gloss for a range of bright colors ImageREt 2400 is a system of key color laser technologies that offer excellent print quality True 600 by 600 dots per inch dpi text and graphics Adjustable settings to optimize print quality The few supplies are easy to install Convenient access to MFP information and settings using the HP Solution Center and HP ToolboxFX software Convenient access to all supplies and to the p
147. espond to the various media types When selecting Restore modes all of the modes are reset to the factory settings A NOTE Click Apply to make the changes take effect System setup Use the HP ToolboxFX system settings options to configure miscellaneous print settings These settings are not available from the control panel E NOTE Click Apply to make the changes take effect Service During the printing process paper toner and dust particles can accumulate inside the MFP Over time this buildup can cause print quality problems such as toner specks or smearing HP ToolboxFX provides an easy method for cleaning the paper path For more information see Clean the paper path using HP ToolboxFX Device Polling Page The HP ToolboxFX periodically communicates with your device to determine device status and enabled features Use the Polling Page to turn off pop up alerts and the Scan To and Start Scan buttons located on the device Print Settings The HP ToolboxFX Print Settings folder contains links to the following main pages Printing Use the HP ToolboxFX printing settings options to configure the settings for all print functions These are the same options that are available on the Print settings menu on the control panel For more information see Control panel menus Ea NOTE Click Apply to make the changes take effect Print How do I 123 PCL5c Configure these PCL5c settings e Font number e Font pitc
148. ete before calibrating or cleaning While the MFP is calibrating it pauses printing for the time that is required to complete the calibration A NOTE This calibration process calibrates the printer It does not calibrate the image scanner Calibrate the MFP from the front control panel 1 Press Menu Press the navigation arrows until the display reads System setup Press OK Press the navigation arrows until the display reads Print quality Press OK 2 3 4 Press the navigation arrows until the display reads Calibrate color Press OK 5 Press the navigation arrows until the display reads Calibrate now Press OK 6 Press OK to confirm Calibrate now Calibrate the MFP from the HP ToolboxFX 1 Open the HP ToolboxFX in one of these ways e On the desktop double click the HP ToolboxFX icon e On the Windows Start menu click Programs All Programs in Windows XP click HP click HP Color LaserJet CM1015 CM1017 Series click HP ToolboxFX then click Help 2 Click the System Settings tab then click Print Quality 3 In the Calibration section click Calibrate Clean the MFP During the printing process paper toner and dust particles can accumulate inside the MFP Over time this buildup can cause print quality problems such as toner specks or smearing This MFP has a cleaning mode that can correct and prevent these types of problems AaBboGc AgBbGc AaBbCC AaBbCc AaBbCc ENWW Maintenance How do I
149. ettings These are the same options that are available on the System setup and Paper setup menus on the control panel For more information see Control panel menus Three options accommodate handling print jobs when the product is out of media e Select Wait for paper to be loaded e Select Cancel from the Paper out action drop down list to cancel the print job e Select Override from the Paper out time drop down list to send the print job to another paper tray The Paper out time field specifies how long the MFP waits before acting on your selections Itis possible to specify from 0 to 3600 seconds Ex NOTE Click Apply to make the changes take effect Print quality Use the HP ToolboxFX print quality options to improve the print job appearance These same options are available on the System setup and Print quality menu on the control panel For more information see Control panel menus These options control print quality e Color Calibration e Power On Calibration e Calibration Timing e Calibrate Now Grayscale Printing Grayscale printing options Description Resolution Select 600 resolution for average print jobs and Fast Res 1200 for higher quality print jobs Select ProRes 1200 for the highest quality print job but a longer printing time REt Choose REt which HP provides for improved print quality A NOTE Click Apply to make the changes take effect Print density The print density settin
150. f more than one print job is in memory press Cancel once for each job after the job starts printing The Ready light blinks and Canceling print displays in the message area 62 Chapter 6 Print ENWW T ENWW Color e Overview e Manage color options e Match colors 63 Overview 64 The MFP provides carefully designed and tested color tables to provide smooth accurate color rendition of all printable colors HP provides online tools to help businesses of all sizes with their color printing HP s Office Color Printing Center http www hp com go color identifies solutions and information on creating finished projects HP ImageREt 2400 ImageREt 2400 is a system of key color laser technologies that offer excellent print quality At the foundation of the system are imaging enhancements HP Smart supplies and high resolution imaging Optimized for printing on HP color laser high gloss papers HP ImageREt provides superior results on all supported media and under a variety of environmental conditions For more information see http www hp com and search on ImageREt 2400 Media selection For the best color and image quality select the appropriate media type from the printer driver properties See Media supported on this MFP for more information Color options In the Windows environment the Automatic and Manual color options are on the Color tab in the printer driver Color options use object tagging which all
151. f the program but it has a lower priority than the Application Settings dialog box Settings that are changed in the Print dialog box do not override settings that are changed in the Application Settings dialog box Settings that are changed here do override settings that are changed in the printer driver e Printer driver The printer driver opens when you click Properties in the Print dialog box Settings that are changed here do not override settings that are changed anywhere else 124 Chapter 12 How do 1 ENWW Selecting print media settings When a job is sent to the printer the printer driver controls what paper tray is used to pull media through the printer By default the printer automatically selects the tray but a specific tray can be chosen based on three user specified settings Source Type and Size These settings are available from the Application Setting dialog box the Print dialog box or the printer driver Setting Description Source Directs the printer to pull paper from a user specified tray The printer tries to print from this tray no matter what type or size media is loaded in it However if the selected tray is configured from the HP ToolboxFX for a type or size and that does not match the print job the printer does not print automatically To begin printing load the selected tray with the correct type or size of print media for the print job When loading the tray the printer begins printing If the print
152. faults ce cceceeeeeecectneeeeeee ee etcieeeeeeeeeeaeeeeeerene eae 202 Clean the paper path 0 cccccceeceecececeeecae cee eeeeeeeececaaaeaeceeeeeeeeeeeesaeseeeeenineaees 203 Calibrate the MPP vic asiatsasesnsinaaanaata ns snranddeesnsaadanittesaoanaeetacuatabaandacutaeanbaamaasants 203 15 Work with memory MIEP IMGIMONY AN dees EE E A T E A E T E E E 206 Install memory DIMMS yisiceecedsise35 tez sashes a NE a N 207 Check DIMMPIAStAllation 3sascasctatiedeivaaed sagsea sad adedaadbaadcdasuagalcdacnasadeeedaavadaiadaaag hanecrandhvdawasde Monten helulans 211 Enable Memory erreen n N enced setndereces ann iuveceds T E E 211 Appendix A Accessories and supplies information RST 6 So eee eee ee era ne PE ET oe eg nee ee eee eee 214 MEMON coisina aSa AANER AEN AEEA 214 Cable and interface accessories cccccee cece eeee tect cceeaaeeeceeeeeeeeeeeeeeeeeeeesedeecaaaaaaeeaeeaeeeeeeeeeeeteeeeens 215 Paper handling accessories isai2 tisesseastedasaseedengeteaeel aAA AAEREN NE a AAA AA 215 Paper and other print media 20 0 0 cccece eee eeecececencee eee ee eee ee eee ee ease aaaaaeeaeeeeeeeeeeeseesecececiecaeeeeeeeeeeeeneenea 216 Usersreplaceable pants inr hunein saauicadans saadededananaddadayase teadaccdashiaadeenaatinaaecate 216 Supplementary Documentation c cecceeceeceeee eee eee eee tesa ceaeaaaeaaeeaeeeeeeeeeeeeeeeeeteecacesissaeeaeeeeeeeeees 217 Appendix B Service and support Hewlett Packard
153. ftware downloading 10 features 58 125 HP Device Configuration 45 HP ToolboxFX 147 Macintosh 38 operating systems supported 8 Readiris OCR installing 84 scanning from TWAIN or WIA 84 settings changing 59 126 uninstalling 35 Windows features 30 solve problems Macintosh 46 special media envelopes 15 56 127 HP LaserJet glossy paper 16 128 labels 15 128 letterhead 16 128 129 specifications 13 transparencies 16 128 specifications envelopes 15 127 environmental 229 labels 15 128 Material Safety Data Sheet 236 MFP 228 MFP features 3 paper 229 transparencies 16 128 specks resolve problems 180 speed scanning resolve problems 192 spots resolve problems 180 sRGB 66 68 status alerts HP ToolboxFX 148 Supplies Status page printing 142 viewing with HP ToolboxFX 148 Status tab HP ToolboxFX 148 stopping printing 62 storing MFP 229 print cartridges 159 streaks resolve problems 180 subnet mask overview 106 subnets overview 106 Supplementary Documentation part numbers 213 supplies life expectancies 158 recycling 234 specifications 228 status page 142 status viewing with HP ToolboxFX 148 supplies and consumables part numbers 213 support maintenance agreements 223 236 part numbers 214 repacking MFP 224 service information form 225 supported network protocols 104 SupportPack HP 223 236 System Settings tab HP ToolboxFX 120 150 T technical support maintenance agreements 223 236 ENWW
154. g Process nenia irna an REAN E E A TETA 170 Problem solving checklist s cisdcectssssdteedetessantea deeds eA ENA deen tesa nnets 170 Control panel MESSAGES vz snscmetdevgeaeeceeagchavaipecegccni su boo aa cane edeeeadeedrduusesd caves sd gtayecane sn veeeases ved vanneassnanenes 172 SOlVE print PRODIE MS rinnuvati a a a aAa aa E A 179 Print quality problems ceccccececeeceeeceeeeeeeeeeeeeeeeee eee eae saaaeasaesaeaeaansaeeaaeeaeeaeeeeeeees 179 Identifying and correcting print defects oe eeeeeeeeeeeeeennteeeeeeeeeeeeennaaeees 179 Print quality checklist cceeeeeeeee teeter eee e eee eteteeeeeeeeeettaeeeeeeerenea 179 General print quality issues 0 cccccccceccceeeceeeeeeeeeeeeeeeeeeeeeteetetess 179 Solve issues with printing color documents eeeeeeeeeeeeeeeeees 183 Media handling problems sccccncccnicesrscuriieinii e EEEE 185 Printmedia guidelines lt sc2cccis sncdatisisaeadeenG aandadas seeded aaebate des NAAR 185 Solve print media problems ceseeeeseceeecseecaaecaeecaeceeeeseeeeeeeeeeeeeeeeeeeeeess 185 PeHOnMANCe Probles scicsivancasceducedhisaacevetinasancndedeusnenanducnnuvatatalanddueinaaagmduacernsasaancdieeseraards 187 Resolve copy problems 0 ccccccccecceeeeeeeeeeecee cece csaeaeaeeaaneaeceeeeeeeeeeeeeeeeeeeeeegeseseqeeeaeeasenaeseeeeeeeeeenss 189 Resolve scanning problems s cc 03 22 saiieneendccdesanseolieedacesdel adden EASAN ENEA NA 191 The device contr
155. g and maintaining the multifunction peripheral MFP ENWW ENWW Networking tab This tab allows the network administrator to control MFP network related settings when it is connected to an IP based network e IP Configuration Sets the IP configuration e Advanced Enables network features such as SLP Config DHCP BOOTP and AutolP e mDNS Sets the mDNS These settings to turn on or off Rendezvous or Bonjour discovery e SNMP Sets SNMP protocols Other links found in HP ToolboxFX Internet access is required to use any of these links When using a dial up connection and a connection to the embedded web server was not first opened connect to the embedded Web server before visiting these Web sites Connecting might require closing and reopening the embedded Web server e HP Instant Support Connects to the HP Web site to help find solutions This service analyzes the MFP error log and configuration information to provide diagnostic and support information specific to the MFP e Product Registration Click to connect with the HP Web site to register the product e Order Supplies Click to connect with the HP Web site and order genuine HP supplies such as print cartridges and paper e Product Support Connects to the support site for the HP Color LaserJet CM1015 CM1017 MFP to search for help regarding general topics Use the embedded Web server 157 Manage supplies For warranty information about these supplies see Print Cart
156. g and storage temperature ranges e Store the supply in a horizontal position e Store the supply in a dark dry location away from heat and magnetic sources Replace and recycle supplies When installing a new HP print cartridge follow the instructions included on the new supply s box or see the Getting Started Guide When recycling supplies e Place the used supply in the box in which the new supply arrived e Complete the enclosed return label e Send the used supply to HP for recycling For complete information see the recycling guide included with each new HP supply item See HP LaserJet printing supplies for more information about HP s recycling program HP policy on non HP supplies Hewlett Packard Company cannot recommend the use of non HP supplies either new or remanufactured When they are not HP products HP cannot influence the product design or quality Service or repair required as a result of using a non HP supply is not covered under the MFP warranty When inserting a supply into the MFP the MFP displays whether or not the supply is a genuine HP supply When a genuine HP is inserted and that supply has reached the low state from another HP MFP the MFP identifies the supply as non HP Simply return the supply to the original MFP to reactivate HP features and functionality Reset the MFP for non HP supplies When a non HP print cartridge is installed a question mark appears in the displays above the cartridge
157. ge is being used Resolution and color guidelines This table describes the recommended resolution and color settings for different types of scan jobs Intended use Recommended resolution Recommended color settings Display on screen 75 ppi e Black and White for text e Grayscale for graphics and photos e Color if the image is in color Print graphics or text 600 ppi for complex graphics or to e Black and White for text and line art significantly enlarge the document e Grayscale for shaded or colored Edit text E mail 300 ppi for normal graphics and text 150 ppi for photos 300 ppi 150 ppi graphics and photos Color if the image is in color Black and White Black and White if the image does not require smooth gradation Grayscale if the image requires smooth gradation Color if the image is in color Color Set the color values using these settings when scanning Setting Recommended use Color Black and White Grayscale Use this setting for high quality color photos or documents in which the color is important Use this setting for text documents Use this setting when file size is an issue or when a document or photograph needs to be scanned quickly Chapter 9 Scan 10 ENWW Photo A NOTE This section applies only to the HP Color LaserJet CM1017 MFP NOTE This MFP supports only JPEG format e Insert a memory card e View or rotate photos from the memory card e C
158. gram This software provides additional benefits only available to HP printing customers Once installed use this software to participate in market research designed to improve HP products and experiences An invitation will appear on the screen in a few weeks and you can choose whether or not to participate at that time Customers who do a lot of printing may also receive an invitation to participate in programs with benefits such as special offers awards and enhanced technical support EA NOTE Participation is completely voluntary This program will provide a full disclosure at the time of invitation If at that time you choose to participate the software may occasionally connect to HP when you are online but will have a negligible impact on processing and connection speed Personal information is never sent to HP unless you give permission IP address will be used only to enable the connection and for security purposes This software is governed by the HP Privacy Policy located at http Awww hp com go privacy HP Software Update This program can automatically download software updates and onscreen Help updates from the HP Web site This ensures you have the latest versions You can reset the HP Software Update tool for manual updates if needed HP Photosmart Premier View photographs thumbnails to full size photos as slideshows with music or use very simple one click editing or more advanced edit tools HP Documen
159. gs control making fine adjustments to the density amount of Cyan Magenta Yellow and Black toner in images pages and documents Print density settings Description Contrasts Contrast is the density difference between light highlight and dark shadow colors To increase the difference between light and dark colors equivalent to a negative highlight adjustment Print How do I 121 Print density settings Description and a positive shadow adjustment use a positive contrast setting To decrease the difference between light and dark colors equivalent to a positive highlight adjustment and a negative shadow adjustment use a negative contrast setting Highlights Highlight colors are colors near white To make highlight colors darker use a positive highlight setting and to make highlight colors lighter use a negative highlight setting This adjustment does not affect midtone or shadow colors Midtones Midtone colors are about halfway between white and solid density To make midtone colors darker use a positive midtone setting and to make midtone colors lighter use a negative highlight setting This adjustment does not affect highlight or shadow colors Shadows Shadow colors are colors near solid density To make shadow colors darker use a positive shadow setting and to make shadow colors lighter use a negative shadow setting This adjustment does not affect highlight or midtone colors Set the system password
160. h e Font point size e Symbol set e Append CR to LF e Form length PostScript Use the PostScript option when using the PostScript print personality When the Print PostScript error option is turned on the PostScript error page automatically prints when PostScript errors occur E4 NOTE Click Apply to make the changes take effect Memory card HP Color LaserJet CM1017 MFP only Use the three HP ToolboxFX memory card options to configure print settings when using memory cards e Photo image size Select the size photos to print from the drop down list e Photo number of copies Type the number of copies from 0 to 99 to print for each image e Photo output color Select either Color or Monochrome from the drop down list Click the Enable memory cards checkbox to save the settings Control print jobs When changing print settings follow the hierarchy of how changes are prioritized Note that the names of commands and dialog boxes might vary depending on the software program e Application Settings dialog box This dialog box opens when you click Application Settings or a similar command on the File menu in the software program This dialog box is part of the program in which you are working Settings that are changed here override settings that are changed anywhere else e Print dialog box This dialog box opens when you click Print Print Setup or a similar command on the File menu in the software program It is also part o
161. h image is displayed one by one 2 Press Cancel to end the slideshow ENWW Create a photo slideshow on the graphical display screen 91 Enable or disable a memory card 1 Inthe embedded Web server select Print and Memory Card 2 Select or deselect the label Enable Memory Card When this box is not selected the control panel display says Memory card slots are disabled when a memory card is inserted 92 Chapter 10 Photo ENWW Print photos directly from the memory card ENWW 1 3 EA After inserting the memory card into the MFP see Insert a memory card select photos by e Press the Left arrow or the Right arrow to scroll through the images e Press OK to select or deselect the images You can also press Select Photos from the control panel Press Up arrow or Down arrow to select one of the following menu items and then press OK e From display Select this option if the memory card was not recently inserted e All photos X represents the number of JPEG files the MFP detects on the card Selecting this option prints all of the JPEG files on the memory card Press OK again to confirm the print job e Individual Select this option to choose and print an individual photo The photos are numbered starting with number 1 e Press Up arrow or Down arrow to increase or decrease the photo number e Press OK to select the photo to print e From arange Select this option to choose a range of photos to print The MFP p
162. he multifunction peripheral MFP Availability of support and service Around the world HP provides a variety of service and support options for purchase Availability of these programs will vary depending upon your location HP Care Pack Services and Service Agreements HP has various service and support options that meet a wide range of needs These options are not part of the standard warranty Support services vary by location For most MFPs HP offers both in warranty and post warranty HP Care Pack Services and Service Agreements To identify service and support options for this MFP go to http Awww hpexpress services com 10467a and type the MFP model number In North America Service Agreement information can be obtained through HP Customer Care Call 1 800 HPINVENT 1 800 474 6836 U S or 1 800 268 1221 Canada In other countries regions please contact your country region specific HP Customer Care Center See the inbox flyer or go to http www hp com for the HP Customer Care telephone number in your country region ENWW Availability of support and service 223 Repacking the MFP If your MFP needs to be moved or shipped to another location perform the following procedure to repack the MFP CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility To ensure proper protection during shipment the MFP must be repackaged properly using the original cushions Repack the MFP
163. he Quality button on the HP Color LaserJet CM1015 MFP Input type Description Mixed Documents that include both text and graphics This is the default Picture Copy a printed picture other than a photograph Film photo Copying a processed photograph Text Copy jobs that mainly contain text Adjust the copy quality for the current job 1 For the HP Color LaserJet CM1015 MFP on the control panel press Quality to see the current quality setting for the copy For the HP Color LaserJet CM1017 MFP press Copy Features and from the menu choose the Copy Quality option 2 Press the navigation arrows to scroll through the options 3 Choose a setting press Start Copy Black or Start Copy Color to save the selection and immediately start the copy job or press OK to save the selection without starting the job EA NOTE The change in the setting remains active for about two minutes after the copy job has been completed During this time Settings Custom appears on the device control panel display Adjust the default copy quality 1 On the control panel press Menu 2 Press the navigation arrows to select Copy setup then press OK 3 Press OK to choose Default Quality 4 Press the navigation arrows to scroll through the choices 5 Press OK to save the selection Adjust the color balance in copies Adjusting the color balance settings provide additional control over final print quality To adjust color balance settings
164. he copy Press OK Press the navigational arrows or the Back button to select another Copy enhancement option then press Start Copy Black or Start Copy Color to make a copy Adjust the lighter darker contrast setting To adjust the default lighter darker setting for all copy jobs _ gt o P 5 On the control panel press Menu Press the navigation arrows to select Copy setup then press OK Press the navigation arrows to select Default light dark then press OK Press Left arrow or Right arrow to adjust the setting Move the slider to the left to make all of the copies lighter than the original or move the slider to the right to make all of the copies darker than the original Press OK to save the selection To adjust the lighter darker setting for the current job only fl N w On the control panel press Lighter Darker to see the current contrast setting Press Left arrow or Right arrow to adjust the setting Move the slider to the left to make the copy lighter than the original or move the slider to the right to make the copy darker than the original Press Start Copy Black or Start Copy Color to save the selection and immediately start the copy job or press OK to save the selection without starting the job Copy paper 73 EA NOTE The change in the setting remains active for about two minutes after the copy job has been completed During this time Settings Custom appears on the device control panel di
165. ifferent port Verify that the MFP PPD is in the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that you are using If necessary reinstall the software See the Getting Started Guide for instructions A 6 Chapter 5 Software for Macintosh ENWW Table 5 1 Problems with Mac OS X continued The printer driver does not automatically set up the selected MFP in the Print Setup Utility Cause Solution The PPD file is corrupt The interface cable might be defective or of poor quality Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that you are using Reinstall the software See the Getting Started Guide for instructions Replace the interface cable Make sure to use a high quality cable A print job was not sent to the correct MFP Cause Solution The print queue might be stopped The wrong MFP name or IP address is being used Another MFP with the same or similar name IP address or Rendezvous or Bonjour host name might have received the print job Restart the print queue Open print monitor and select Start Jobs Print a configuration page to check the MFP name IP address or Rendezvous or Bonjour host name Verify that the name IP address or Rende
166. ilure to follow the guidelines above can result in jams Labels When selecting labels consider the quality of each component e For tray media orientation and driver settings see Print on special media e Only use labels with no exposed backing between them e Labels must lie flat e Do not use labels that have wrinkles bubbles or are damaged e Use only full sheets of labels this MFP does not support print partial sheets of labels e Use only labels specified for use with HP Color LaserJet printers For instructions on loading labels see Load tray 1 single sheet feed tray or Load tray 2 Transparencies e Use only tray 1 or tray 2 to print on transparencies e For tray media orientation and driver settings see Print on special media e Place transparencies on a flat surface after removing from the MFP e Use only transparencies specified for use with HP Color LaserJet printers A CAUTION To avoid MFP damage only use transparencies that are recommended for use in laser MFPs See Accessories and supplies information Transparent print media not designed for LaserJet printing melts in the fuser and damages the fuser Glossy paper and photo paper e Handle glossy paper and HP LaserJet Photo paper by the edges e For tray media orientation and driver settings see Print on special media e Use only glossy paper and photo paper specified for use with HP Color LaserJet printers Letterhead or preprinted for
167. information such as image size number of copies and output color Supplies Status page The Supplies Status page lists the remaining life of HP print cartridges It also lists the estimated pages remaining number of pages printed and other supplies information A Supplies Status page can be obtained from the MFP or the HP ToolboxFX To print the Supplies Status page from the control panel 1 2 3 4 5 Press Menu Use the navigation arrows to select the Reports menu Press OK Use the navigation arrows to select Supplies status page Press OK to print the Supplies Status page EA NOTE Supplies information is also available through the HP ToolboxFX 142 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW 2 3 ta Print cartridge area Displays a section for each of the print cartridges and provides information about HP print cartridges This information includes the part number for each print cartridge whether each print cartridge is low and the life remaining for each print cartridge which is expressed as a percentage as a graphic and as the estimated number of pages remaining This information might not be provided for non HP supplies In some cases if a non HP supply is installed an alert message displays instead Ordering Information Displays basic information about how to order new HP supplies Return amp Recycling Displays a link to the Web site that contains information ab
168. ing 140 input trays features 3 feeding problems resolve problems 186 jams clearing 200 loading 50 part numbers 215 installing Macintosh printer drivers 38 Macintosh software 38 39 installing DIMM 207 installing memory 207 interface ports cables ordering 215 types included 3 Internet protocol IP overview 105 ENWW IP address BOOTP 106 Macintosh resolve problems 46 overview 105 IP addressing 104 J jams back of MFP 199 causes of 195 input areas 200 inside MFP 196 output areas 198 top output area 199 K keys control panel 18 keys HP Color LaserJet CM1017 MFP control panel 21 112 L labels specifications 13 15 128 language information pages 140 laser safety statements 238 LaserJet paper 216 letterhead printing 16 128 life expectancies supplies 158 light copies resolve problems 190 light print resolve problems 180 lightness copy contrast 73 faded print resolve problems 180 lights locating 18 21 112 lines copies 190 lines resolve problems printed pages 180 loading media tray 1 50 tray2 51 loose toner resolve problems 181 M Macintosh drivers 8 drivers accessing 40 drivers resolve problems 46 features supported 8 MFP software 37 problems resolve 46 scan driver 8 scanning from control panel 83 scanning from TWAIN compliant software 84 scanning page by page 83 scanning to e mail 83 scanning to file 83 USB card resolve problems 47 Macintosh Installer op
169. int media set for each tray Configuration Displays the network and product information found on the MFP Configuration page such as page counts print settings and paper options Supplies Status Displays the remaining life of HP supplies Zero percent 0 indicates that a supply is empty This page also displays supplies part numbers To order new supplies click Order Supplies in the Other Links area on the left side of the window Internet access is required to visit any Web site Print Info Pages Provides a remote way to print an internal page for a MFP Settings tab This tab allows MFP configuration from a computer The Settings tab can be password protected If this MFP is networked always consult with the MFP administrator before changing settings on this tab The Settings tab contains these pages Paper Handling Configure paper handling settings from this page Printing Configure the IO Timeout from this page Print Quality Configure color calibration and optimize settings Print Density Configure print density settings including contrast highlights midtones and shadows Paper Type Settings Configure paper types Print Modes Configure print mode settings System Setup Sets up system settings including jam recovery auto continue display contrast and MFP language Service Starts the cleaning mode and restores factory settings Password Sets or changes the administrator password 156 Chapter 13 Managin
170. inting In the software program change the tone darkness of the field in which the repeated image appears In the software program rotate the whole page 180 to print the lighter image first The order of images printed might affect printing Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page A power surge might have affected the MFP If the defect occurs later in a print job turn the MFP off for 10 minutes then turn on the MFP to restart the print job Solve issues with printing color documents This section describes issues that can occur when printing in color Solve print problems 183 Problem Cause Only black is printing when the document Color mode is not selected in the should be printing in color AQGBbCc AQBboCc AQBboCc AQBbCc AQGBbCc program or printer driver The correct printer driver might not be selected in the program Solution Select color mode instead of grayscale mode Select the correct printer driver The MFP might not be correctly configured Print a Configuration page If no color appears on the Configuration page contact HP Customer Care See HP Customer Care or the support flyer that came in the MFP box One or more colors are not printing or are inaccurate Sealing tape might be on the print cartridges The
171. irections on the screen If the message The following file is a shared file but is not used by any other programs Would you like to delete it appears click Yes to All The system finishes removing files 5 If prompted to restart the computer click OK Uninstall Windows software using Add or Remove Programs An alternate method for uninstalling the MFP software is to use the Add or Remove Programs method This method does not require access to the software CD 1 Click Start select Settings for Windows 2000 only and open the Control Panel 2 Click Add or Remove Programs 3 Scroll through the list of software programs and click HP Color LaserJet CM1015 CM1017 or HP Color LaserJet CM1015 CM1017 PCL6 MFP 4 Click Remove When uninstalling HP Color LaserJet CM1015 CM1017 MFP software the printing system scanning and HP ToolboxFX software is uninstalled The uninstall does not delete the following software features e HP Solution Center e HP Document Viewer e HP Software Update e HP PhotoSmart Premier e HP System Diagnostics For problem solving purposes it is not necessary to uninstall all software that is associated with the MFP This software functions independently of the product and can be associated with other HP products and system devices To uninstall these programs use the Add Remove Programs feature in Windows When choosing to uninstall the software there may be warnings that features associated with the soft
172. it However if the selected tray is configured from the HP ToolboxFX for a type or size and that does not match the print job the printer does not print automatically To begin printing load the selected tray with the correct type or size of print media for the print job When loading the tray the printer begins printing If the printer does not begin printing e Verify the tray configuration matches the size or type of the print job e Press OK to have the printer try to print from another tray Type or Size Directs the printer to pull paper or print media from the first tray that is loaded with the type or size that you selected Always print by Type for special print media such as labels or transparencies EA NOTE When the trays have not been configured for a certain type or size from the HP ToolboxFX load the paper or print media into a tray then select the Type or Size from the Page Setup dialog box the Print dialog box or the printer driver ENWW Control print jobs 57 Setting Description B NOTE An Administrator or individual user can set the HP ToolboxFX to direct the MFP to pull from a tray that is pre configured for a specified Type or Size This is helpful when frequently printing on the same type of media a dedicated tray is already pre configured for printing Printer driver features Some printer drivers and some operating systems do not support all of these MFP features
173. k can vary this is the most common _ then click Printing Preferences Properties Click the Configure tab method Windows XP On the File menu click Print select Click Start click Printers and Click Start then click Printers and this printer then click Properties Faxes right click the printer name Faxes Right click the printer icon then or Preferences The actual steps or icon then click Printing click Properties Click the Configure can vary this is the most common Preferences tab method 1 Access to default MFP settings might be restricted and therefore unavailable Special media for printing This MFP supports printing on special media For tray media orientation and driver settings see Print on special media For instructions on loading envelopes see Load tray 1 single sheet feed tray or Load tray 2 Envelopes e Store envelopes flat e Envelopes should not be wrinkled nicked stuck together or otherwise damaged Do not use envelopes that have clasps snaps windows coated linings self stick adhesives or other synthetic materials e Only use envelopes where the seam extends all the way to the corner of the envelope as indicated in the following illustration 1 Acceptable 2 Unacceptable ENWW Print How do I 127 e Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives that are compatible with the heat and pressure in the fuser A CAUTION Fa
174. kly identify diagnose and resolve computing and printing problems The ISPE tools can be accessed from http instantsupport hp com Telephone support Hewlett Packard provides free telephone support during the warranty period When you call you will be connected to a responsive team that is waiting to help you For the telephone number for your country region see the flyer that came in the box with the product or visit http Awww hp com then click Contact HP Before calling HP have the following information ready product name and serial number date of purchase and description of the problem You can also find support on the Internet at http www hp com support cljCM1015 CM1017 Click the support amp drivers block Software utilities drivers and electronic information Go to http www hp com support cl CM1015_ CM1017 The site is in English but printer drivers can be downloaded in several languages For information over the telephone see the flyer that came in the box with the MFP HP direct ordering for accessories or supplies Order supplies from the following Web sites North America https www hp com post embed ordersupplies na Latin America https www hp com post embed ordersupplies la Europe and Middle East https www hp com post embed ordersupplies emea Asia Pacific countries regions httos www hp com post embed ordersupplies ap Order accessories from http www hp com and click Supplies am
175. lick Save As and type a name for the preset for example Quarterly Report or My Project Status 4 Click OK To use presets 1 Open the printer driver see Open the printer drivers 2 Inthe Presets menu select the preset to use A NOTE To restore printer driver default settings select Standard from the Presets pop up menu Print a cover page Optionally print a separate cover page for the document that includes a message such as Confidential To print a cover page 1 Open the printer driver see Open the printer drivers 2 Onthe Cover Page or Paper Quality pop up menu select whether to print the cover page Before Document or After Document 3 In the Cover Page Type pop up menu select the message to be printed on the cover page EA NOTE To printa blank cover page select Standard as the Cover Page Type Print multiple pages on one sheet of paper A cost effective way to print documents including draft pages is to print more than one page on a single sheet of paper ENWW Use features in the Macintosh printer driver 41 12534 To print multiple pages on one sheet of paper 1 2 3 4 5 Open the printer driver see Open the printer drivers Click the Layout pop up menu Next to Pages per Sheet select the number of pages to print on each sheet 1 2 4 6 9 or 16 If the number of pages is greater than
176. limited warranty statement 200 000 eee ee eeeeee eee eeeeaae tees eeeaaaeeeeeeeeaaeeeeeeeeedaeeeeeeeenaas 220 Print Cartridge Limited Warranty Statement cece eeeeeeeeeeeenne eee eeeeaeeeeeeeaeeeeeeeeaeeeeeeeeiaeeeeeneaas 221 FIP Customer Care viwadincucscasadtvadecsatedensse suede dant doccecddarastuuseunaasaasundsanna aaa Ea E 222 Availability of support and service isciaseiccscsaintancudessaanancdnasnanwcnddecsanaadadsnaanabududansebncaddudananidadtuavaawecatiaca 223 HP Care Pack Services and Service Agreements ccccccccceeeeteeeeeeeeeeeteiteeteeeeeeenaaes 223 Repacking the MEP ssissssadee asveodcecsneeuiocza capndetecdd sagbet desdipesetdidd evel A A Mace Meenas 224 Repack the MFP ccccccecceceeeeeeeeeee eee ee ee eeaaeaaeaaeeeeeeeeeeeeee eee saaeaseaeaaeaaeeaeeeeeeeeeeeeetenes 224 Service information TONM soisissa a ca cbbasdbeeeuagiadiuscduse inaeseveuaeeeaginaaneedaTieasdecatas 225 Appendix C Specifications Multifunction peripheral MFP specifications ccccccecceeeeeeeeeeeeneeeeeeeeeeeeeeeeeseceeeecaeeeeeeeeeteeeiaes 228 Appendix D Regulatory information latigere lUe ilo a x isccsnenateadvnssasaacdieessndandsucneanderndeansaauadanbalaadcedareandaentanuaandantstaandenensaddudaaunatdadeneyabuedacbeitualacns 232 FCO regulatonS ecenin A dase debe aie deeds 233 Environmental Product Stewardship program c cceseeeeeeeeceeceeeeeeeeeeeeeteeeececenaecaeeaeeeeeeeeeeeteeteeea 234 Protecting the e
177. ll or into a different outlet 4 Test the outlet or connect another device to the outlet to verify that the outlet is functioning See Control panel messages for a list of common messages that can help correct the error If the error persists contact HP Customer Care See HP Customer messages Care or the support flyer that came in the MFP box 3 Do information pages Control panel displays an error message See Conirol panel messages for a list of print common messages that can help correct Print a Configuration page Media does not move smoothly through the MFP paper path the error Clean the paper path Poor print quality 4 Does the device copy Poor copy quality from flatbed Place the Configuration page onto the flatbed glass and make a copy Copies should print without print quality problems See Print quality problems If the error persists contact HP Customer Care See HP Customer Care or the support flyer that came in the MFP box 1 If the print quality from the internal tests and the copy from the scanner were acceptable clean the flatbed glass 2 If after performing maintenance the problem persists see Resolve copy problems If the problem persists contact HP Customer Care See HP Customer Care or the support flyer that came in the MFP box 170 Chapter 14 Problem solving ENWW Step Verification step Possible problems Solutions number 5 Does th
178. lution MFP does not pull media from the media The MFP might be in manual feed mode e If Manual feed appears on the MFP input tray control panel display press OK to print the job e Verify that the MFP is not in manual feed mode and print the job again The media tray might be overloaded Remove some of the media from the tray See Load trays The paper length adjustment control in Adjust the paper length adjustment tray 2 or optional tray 3 is set ata length control to the correct length that is greater than the media size The pickup roller might be dirty or Contact HP Customer Care See damaged HP Customer Care or the support flyer that came in the MFP box Performance problems Try the tips in this section if pages exit the MFP but have nothing printed on them or when the MFP does not print any pages Problem Cause Solution Pages print but are totally blank The sealing tape might still be in the print Verify that the sealing tape has been cartridges completely removed from the print cartridges The document might contain blank Check the document that is printing to pages see if content appears on all of the pages The MFP might be malfunctioning To check the MFP print a Configuration page Pages print very slowly Heavier media types can slow the print Print on a different type of media job Complex pages print more slowly Proper fusing requires a slower print speed to ensure the best print
179. ly level Not available for non HP supplies No shake cartridge design Authentication for original HP print cartridges Easy ordering for replacement supplies Online user guide compatible with text screen readers All doors and covers can be opened by using one hand Optional tray 3 This 250 sheet universal tray prevents the need to frequently add paper to the MFP Only one additional 250 sheet tray can be installed on the MFP One DIMM slot for adding memory Memory card slots HP Color LaserJet CM1017 MFP Supports a variety of memory cards See the Photo chapter for only more information Copy e Provides full color copying from letter A4 sized scanner glass e Control panel buttons available for color and monochromatic copying Scan e Provides 1200 pixels per inch ppi 24 bit full color scanning from letter A4 sized scanner glass Scan to E mail Scan to Folder Chapter 1 Multifunction peripheral MFP basics ENWW Walkaround The following figures show the locations and names of key MFP components Figure 1 1 Front view HP Color LaserJet CM1017 MFP shown 1 Scanner 2 Output bin 3 Front door 4 Tray 1 single sheet priority feed slot 5 Tray 3 optional 250 sheets 6 Tray 2 250 sheets 7 Memory card slots HP Color LaserJet CM1017 MFP 8 MFP control panel SET ENWW Walkaround 5 WW A Uu W N oW nu WN WW 1 On off switch 2 P
180. maged or dirty Clean the MFP Clean using instructions in HP ToolboxFX Contact HP Customer Care See HP Customer Care or the support flyer that came in the MFP box The printed page contains misformed characters AGBP AGBP AGBP AGBP AGBLDC CS AGBP The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser MFPs If characters are incorrectly formed so that they produce a wavy effect the laser scanner might need service Verify that the problem also occurs on the Configuration page If so contact HP Customer Care See HP Customer Care or the support flyer that came in the MFP box The printed page is curled or wavy PS ee AgBoC AagBoC AagBoC AaBboC AaBoC ee The MFP is not set to print on the type of media on which you want to print The media might not meet HP specifications In the printer driver select the Paper tab and set Type is to match the type of paper on which you want to print Print speed might be slower when using heavy paper Use a different paper such as high quality paper that is intended for color laser MFPs Both high temperature and humidity can cause paper curl Check the MFP environment Text or graphics are skewed on the printed page AQBbCc AQBbCc AaBbCc AQBbCc AQBbCc The media might be loaded incorrectly Make su
181. media might not meet HP specifications Verify that the sealing tape has been completely removed from the print cartridges Use a different paper such as high quality paper that is intended for color laser MFPs The MFP might be operating in excessively humid conditions Verify that the MFP environment is within humidity specifications One or more print cartridges might be low When using non HP print cartridges no messages appear on the control panel or in the HP ToolboxFX Replace any low print cartridges The control panel is set for override Replace low or empty print cartridges A color is printing inconsistently after loading a new print cartridge AaBbCc AaBbCc AaBbCc The colors on the printed page do not match the colors as they appear on the screen AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Another print cartridge might be low When using a non HP print cartridge it might be low or empty but you receive no indication Remove the print cartridge for the color that is printing inconsistently and reinstall it The control panel is set for override The colors on the computer monitor might differ from the MFP output If extremely light colors or extremely dark colors on screen are not printing the software program might interpret extremely light colors as white or extremely dark colors as black
182. mputers 42 Chapter 5 Software for Macintosh ENWW ENWW NOTE For more information about using the color options see Manage color options To set the color options 1 2 3 4 Open the printer driver see Open the printer drivers Select Color Options Click Show Advanced Options Manually adjust the individual settings for text graphics and photographs Enable memory i 2 3 4 5 6 Open Print Center or Print Setup Utility Click HP LaserJet print queue to highlight it Choose Show Info On the Name and Location drop down list choose Installable Options On the Total Printer Memory list choose the range which applies to the MFP Click Apply to save the changes Use features in the Macintosh printer driver 43 Manage MFP color options on Macintosh computers 44 For many documents setting the color options manually can enhance the way the document appears Examples of these documents include marketing brochures that contain many images or documents that are printed on a media type that is not listed in the printer driver Print color as gray or change the color options using Printer Features and Color Options pop up menu in the Print dialog box For more information about how to gain access to the printer drivers see Open the printer drivers Print Color as Gray Selecting the Print Color as Gray option from the printer driver prints a document in black and shades of gray This option is us
183. ms e Avoid using raised or embossed letterhead e Use only non flammable inks that do not damage the print rollers e For tray media orientation and driver settings see Print on special media For instructions on loading letterhead see Load tray 1 single sheet feed tray and Load tray 2 128 Chapter 12 How do 1 ENWW Heavy paper e Do not use paper that is heavier than the recommended media specification for this MFP See Media supported on this MFP for more information e For tray media orientation and driver settings see Print on special media ENWW Print How do I 129 Copy and Scan How do I Use this section to answer copy and scanning questions Scan from the device control panel Use the following instructions to scan directly from the device control panel EA NOTE The computer connected to the device must be turned on Program the device Scan To button from the control panel E mail addresses and folders must be set up prior to using the Scan To button on the control panel Use HP Solutions Center to program the e mail and folders for scanning Set up pre configured destinations on the MFP 1 2 3 5 Open HP Solution Center and select Settings Scan Settings then press Scan Select the checkbox Allow me to scan by pressing the scan to button on the MFP The MFP is pre configured with the following three destinations in the dialog box e Scanadocument and attach it to an e mail e Scan a
184. n one sheet of Finishing Pages per sheet paper N up printing Reduce or enlarge a document before Effects Fit to Page printing Print the first page on different paper Paper Quality Appropriate paper size Change color settings Color Settings Create and use Quick Sets Quick Sets All To later retrieve settings choose save the current print driver settings Finishing such as the page orientation N up printing or the paper source for later use Save up to 30 sets EA NOTE In the Windows 2000 environment Administrator privileges are required to save Quick Sets For printing using the Print on Both Sides manually feature see Print on both sides of the paper Restore the default printer driver settings This feature might be useful when experiencing quality issues or if the print media is not being selected from the correct tray Select Defaults in the Quick Sets dialog box on the Finishing tab of the printer driver Print from Windows 1 Load the print media 2 Onthe File menu of your application click Page Setup or a similar command Ensure the settings are correct for this document 3 From the File menu click Print Print Setup or a similar command The Print dialog box opens 4 Select the correct MFP and change settings as necessary Do not change any settings such as page size or orientation that were previously set in the Application Settings dialog box 5 If this print job is to be pri
185. n the host computer e Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer B NOTE The iMac keyboard is a nonpowered USB hub 48 Chapter 5 Software for Macintosh ENWW ENWW Print Load trays e Print on special media e Control print jobs e Print on both sides of the paper Cancel a print job The HP ToolboxFX provides information about managing the MFP and its settings See HP ToolboxFX 49 Load trays Use special print media such as envelopes labels HP LaserJet glossy paper HP LaserJet Photo paper and transparencies only in tray 1 and tray 2 EA NOTE Tray 3 is an accessory It is referred to as optional tray 3 in this guide A CAUTION Do not fan paper before loading it into trays Avoid overloading trays CAUTION Do not reuse paper that has been stapled Staples that remain in reused paper causes damage to the MFP and requires repairs that are not covered under the warranty Load tray 1 single sheet feed tray 1 Media guides ensure that the media is correctly fed into the MFP and that the print is not skewed crooked on the media Slide the media width guides slightly wider than the print media 50 Chapter 6 Print ENWW ENWW 2 Feed print media into tray 1 with the side to be printed down and the top short edge in first
186. nal that can be loaded quality type is orientation tray 3 paper into tray 2 or optional orientation tray 3 Normal Up to 250 sheets Plain or unspecified Side to be printed face Side to be printed face down up Envelopes Up to 10 envelopes Envelope Short edge leading flap Short edge leading on right side facing down flap on right side facing up Heavy envelopes Up to 10 envelopes Heavy envelope Short edge leading flap on right side facing down Short edge leading flap on right side facing up Labels Up to 25mm 0 99 inch Labels Side to be printed face Side to be printed face stack height down up Transparencies Up to 50 sheets Transparencies Side to be printed face Side to be printed face down up Glossy Up to 25mm 0 99 inch Light glossy glossy or Side to be printed face Side to be printed face stack height heavy glossy down up Letterhead Up to 250 sheets Letterhead Side to be printed face Side to be printed face down top of page up top of page at front inserted in MFP of tray Cardstock Up to 25mm 0 99 inch Cardstock or heavy Side to be printed face Side to be printed face stack height down up Chapter 6 Print ENWW Control print jobs When changing print settings follow the hierarchy of how changes are prioritized Note that the names of commands and dialog boxes might vary depending on the software program e Application Settings dialog box This dialog box opens when you click Application
187. ndows desktop OR e On the Windows taskbar click Start Programs or All Programs in Windows XP HP then HP Solution Center For detailed instructions about scanning from HP Solution Center see the HP Solution Center online Help 82 Chapter 9 Scan ENWW Scan from the device and HP Director Macintosh The procedures described in this section are for Macintosh OS X V10 3 and V10 4 For more information about tasks and settings described in this section see the HP Director online Help Scanning tasks To scan to a software program scan an item using the program itself Any TWAIN compliant program can scan an image If the program is not TWAIN compliant save the scanned image to a file then place open or import the file in the software program For more information see Scan using TWAIN compliant and WIA compliant software Use page by page scanning 1 Lift the flatbed scanner lid and load the original that is to be scanned face down on the flatbed scanner with the upper left corner of the document at the lower right corner of the glass Gently close the lid Double click the HP Director desktop alias Click the HP Director click Scan to open the HP dialog box 2 3 4 Click Scan 5 Toscan multiple pages load the next page and click Scan Repeat until all pages are scanned 6 Click Finish then Destinations Scan to file 1 In Destinations choose Save To File s 2 Name the file and specify the destination location
188. nds appear on the page AGBoCa AGBoCa AGgBoCa AdBoCa AgBoCa One or more print cartridges might be low or defective If non HP print cartridges are used no messages appear on the control panel or in the HP ToolboxFX Replace any low print cartridges 180 Chapter14 Problem solving ENWW ENWW Problem The amount of background toner shading becomes unacceptable AQBboCc AQBboCc AQBboCc AQBboCc AQBbCc Cause The media might not meet HP specifications Solution Use a different paper with a lighter basis weight Very dry low humidity conditions can increase the amount of background shading One or more print cartridges might be low If non HP print cartridges are used no messages appear on the control panel or in the HP ToolboxFX Check the MFP environment Replace any low print cartridges Toner smears appear on the media AaBbCc AaBhec AQBkyCc AaQBkCc AQBbCc The media might not meet HP specifications Use media that meets HP specifications If toner smears appear on the leading edge of the paper the media guides are dirty or debris has accumulated in the print path Clean the media guides and the paper path The toner smears easily when touched AaBz c Marks repeatedly appear at even intervals on the printed side of the page AaBbCc AQBbCc _ AaBbCc AaBbCc_ AaBoCc
189. nfiguration Menu Available only on HP Color LaserJet CM1017 MFP Series Menu item Sub menu item Description TCP IP configuration Automatic Select Automatic to automatically configure all the TCP IP settings Manual Select Manual to manually configure the IP address subnet mask and default gateway The control panel prompts you to specify values for each address section Press Right arrow to increase the value Press Left arrow to decrease the value Press OK to accept the value and move the cursor to the next field As each address is completed the printer prompts for address confirmation before moving to the next one After all three addresses are set the printer automatically restarts Select Reset TCP IP to restore all the TCP IP settings to the default values Link speed Automatic The printer automatically detects the correct link speed for the network Use 10T Full this menu to set the link speed manually if needed 10T Half After setting the link speed the printer 100TX Full automatically restarts 100TX Half Memory card Sets memory card slots Restore defaults Resets all network configurations to their factory defaults Control panel menus 119 Print How do I Use this section to answer printing questions System Settings The HP ToolboxFX System Settings folder contains links to the following main pages Device information View information about the MFP such as the des
190. nfirm the print job e Individual Select this option to choose and print an individual photo The photos are numbered starting with number 1 e Press Up arrow or Down arrow to increase or decrease the photo number e Press OK to select the photo to print e From a range Select this option to choose a range of photos to print The MFP prompts for the first photo number and the last photo number e Press Up arrow or Down arrow to increase or decrease the photo numbers e Press OK to select the range of photos to print 3 Press Start Photo to print the photos EA NOTE The JPEG files on the memory card are numbered in alphabetical order If you do not know the order of the photos on the memory card print an index that shows the photo order For more information about printing an index see Print a memory card index Enable or disable a memory card 1 Inthe embedded Web server select Print and Memory Card 2 Select or deselect the label Enable Memory Card When this box is not selected the control panel display says Memory card slots are disabled when a memory card is inserted Print and scan photos from a proof sheet Preview images and print photos from a proof sheet A proof sheet can contain as many as 20 images This feature has been optimized and tested for use with Genuine HP Toner Supplies 1 Insert the memory card into the device See Insert a memory card 2 Press Proofsheet then Print 132 Chapter12 How
191. ng internal reports or any print A4 job that does not specify a size Legal Default paper type Lists available media types Select the type for printing internal reports or any print job that does not specify a type Tray 1 Paper size From the displayed list select the default size and type for Paper type tray 1 Tray 2 Paper size From the displayed list select the default size and type for Paper type tray 2 Tray 3 optional Paper size From the displayed list select the default size and type for Paper type optional tray 3 Paper out action Wait forever Determines how the printer reacts when a print job Override requires a size or type that is unavailable or when a Cancel job specified tray is empty Select Wait forever to make the printer wait until the correct media is loaded ENWW Control panel menus 117 Table 12 4 System Setup Menu continued Menu Item Sub menu item Sub menu item Description Press OK to select the default setting Select Override to print on a different size paper after a specified delay Select Cancel job to automatically cancel the print job after a specified delay If either Override or Cancel job is chosen the control panel prompts for the number of seconds to delay Press the Right arrow to increase the time up to 3600 seconds Press Left arrow to decrease the time Print quality Calibrate color Calibrate now Calibrate now Directs the printer to imme
192. ng printjobs 62 Demo page printing 140 destinations to e mail Windows destinations add folder Windows 80 130 Detail halftone option 65 device discovery 104 digital cameras color matching 68 DIMM checking installation 205 211 documentation 217 Documentation tab HP ToolboxFX 149 dots per inch dpi HP ImageREt 2400 64 specifications 3 dots resolve problems 180 double sided printing 42 60 downloading drivers 10 dpi dots per inch HP ImageREt 2400 64 specifications 3 80 130 242 Index drivers accessing 40 downloading 10 features 41 58 125 Macintosh resolve problems 46 opening 57 124 operating systems supported 8 presets 41 restoring default settings 58 126 settings changing 59 126 uninstalling 35 Windows features 30 duplex printing accessory loading 42 duplexing 60 E E label reader 173 Edge Control 66 electrical specifications 228 embedded Web server using 155 enabling memory Windows 211 energy consumption 228 engine cleaning 137 162 enlarging copies 74 envelopes printing 56 specifications environmental features 234 MFP specifications 229 error messages control panel 172 Eventlog 148 extended warranty 223 236 e mail alerts setting up 148 e mail add scanning destinations Windows 80 130 e mail scanning to Macintosh 83 resolution settings 86 13 15 127 F faded print 180 FCC statements 233 features color 64 drivers 41 58 125 feeding problems resolve problems 186
193. nitor settings to use more colors or levels of gray Make this adjustment by opening Display in Windows Control Panel e Try adjusting the resolution and color settings in the scanner software Verify originals are properly loaded onto the flatbed scanner See Scan methods Clean the scanner Try changing the graphics settings or the scan mode Part of the image did not scan ENWW The original might have been loaded incorrectly A colored background might be causing images in the foreground to blend into the background Verify originals are properly loaded onto the flatbed scanner Try adjusting the settings before scanning the original or enhancing the image after scanning the original The original is longer than 298 mm 11 75 in The original is too small The maximum flatbed scannable length is 298 mm 11 75 in If the page exceeds the maximum length the scanner stops The minimum size that the flatbed scanner supports is 25 by 25 mm 1 by 1 inches The media size is incorrect In Scan settings make sure that the input media size is large enough for the document that being scanned Resolve scanning problems 191 Problem Cause Solution The scan takes too long The resolution or color level is set too high Change the resolution and color level settings to the correct settings for the job The software is set to scan in color A print job or copy job was
194. nted on a non standard size or weight of paper see Selecting print media settings for more information 6 If not already done click Properties The printer driver opens 7 On the various tabs set additional settings that did not appear in the Application Settings or Print dialog box For more information about printer driver settings see Printer driver features 8 Select the Print command to print the job Printer driver settings The printer driver is a software component that controls through user specified options common printing features when sending print jobs to the MFP Changes to printer driver settings can be 126 Chapter 12 How do 1 ENWW temporary for print jobs that are run while the program is still open or changes to the default settings can be permanent they are in effect now and in the future Operating System Temporarily change settings for Permanently change default Change configuration settings jobs that are printed now settings For example to add an optional tray or to enable or disable a driver feature such as Allow manual duplexing Windows 2000 and On the File menu click Print select Click Start point to Settings then Click Start point to Settings then click XP Classic Start this printer then click Properties click Printers or Printers and Printers or Printers and Faxes Right Menu or Preferences The actual steps Faxes Right click the printer icon click the printer icon then clic
195. nvironment jis ccaczceavesscnecenas sated iaasa E OEA 234 OZONE PrOGUCHOM aiis a a a a L e a E aA 234 Power cons mpti n siisisiscsisseoi araa a a a a a AEA aia 234 HP LaserJet printing Supplies s ciizisssri iiei a a iaaa 234 Disposal of waste equipment by users in private households in the European Union 236 Material safety data SHGet ici 2hciecde aaichctaetioeietnidadinteadearticaaaielnegagebleaaeveiieas 236 Declaration Of COMFOPMILY 0 0 eee eee ceeeete ee eeeente eee ee ene ae eee eeeeae nanki nAaR ANAKAN ANNANN EAEAN AKNAN EAA EAEN 237 Country region specific safety statements cette reece eeectte eter eee eaeeeeeeeeaaeeeeeeeeeaaaeeeeeeeeeaaes 238 Laser safety statement 0 cece eect eee t ee eee ee nee ee rete ened ae eee eset naaeeeeeeeeeaaeeeeeeneenaeees 238 Canadian DOC Statement sonaia aaccheledcatadedecestinedacauecta tances add E EA G TEE 238 Korean EMI Statement iouis a a a A A 238 VCCI statement Japan iina TN 238 X ENWW Japanese Power Cord Statement cccccccccccssssssssesesecsseeseceeeceeeeeeeeessesseaeaeaeeaeeeeseseeees FINNISH laser statement sic ose diicancdecossntnbivecussannakydvsesatencsxcedetunseddswaseansedkdeamuak edgy a ENWW xi xii ENWW 1 Multifunction peripheral MFP basics ry HP Color LaserJet CM1015 CM1017 MFP Series configurations HP Color LaserJet CM1015 CM1017 MFP Series features e Walkaround e Software ENWW HP Color LaserJet CM1015 CM1017 MFP Seri
196. o not use any media that produces hazardous emissions or that melts offsets or discolors when exposed to the temperature of the fuser To order HP LaserJet printing supplies go to http www hp com go ljsupplies in the U S or to http www hp com ghp buyonline html worldwide Media to avoid Media outside the printer specifications will cause a loss of print quality and increase the occurrence of jams Do not use paper that is too rough Use paper less than 250 Sheffield smoothness tested Do not use paper with cutouts or perforations other than standard 3 hole punched paper Do not use multi part or multi page forms To ensure even color do not use paper with a watermark if printing solid patterns Chapter 2 Print media ENWW Special media for printing ENWW This MFP supports printing on special media For tray media orientation and driver settings see Print on special media For instructions on loading envelopes see Load tray 1 single sheet feed tray or Load tray 2 Envelopes e Store envelopes flat e Envelopes should not be wrinkled nicked stuck together or otherwise damaged Do not use envelopes that have clasps snaps windows coated linings self stick adhesives or other synthetic materials e Only use envelopes where the seam extends all the way to the corner of the envelope as indicated in the following illustration 2 1 Acceptable 2 Unacceptable e _ Envelopes with a peel off
197. oaen r E T A 121 Set the system password rescrie a EE ENE EEEREN 122 ENR 1E A E A A E E A A A E 123 SYSTEM sP e E E E E Ea EE 123 PETTAN E EEE ETETA EA S EEA 123 Device Poling Page senri a E EEA 123 Print S tings ae a a E E A E A T E E OO 123 Printing aegen iesea aiti el ee eee on east aed net tod od 123 PULIGA a T eee alee eat he ate ellos oblate ahd he oe Neale ay 124 POStSGhiptiize ictal Ped eee es 124 Memory card HP Color LaserJet CM1017 MFP only neseser 124 Control print Jobs eis dccececcies Meiscevel odaded eb neces iaee aie TAA eA A aAA EA ARSA 124 Selecting print media settings 2 eee eee eetee eee eee eetteeeeeeeeaaeeeeeeetaaeeeeenenaaes 125 Printer driver features cccccccccceeceeeeeeeeeeeeeeeencesaecaeeceeeeeeeeeeeeetes 125 Restore the default printer driver settings 126 Print from WindOWS cccceeeeeeeeeeeeeeeeeneccneaaecaeeceeeeeeeeeeeeeeeeeeeeeess 126 Printer driver settings rruen a i dele casddekes Ea E E A AREEN 126 Special media for printing cecceccceceeccecceeeeeeeeeeeeeececcaeeaeceeeeeeeceeeeeeeseceeencanaeeaeeeeeeenees 127 EnvVelopGS 22 3 iee eee eae a aaea leo a aaraa aa adera 127 Labels mieterran n aeae aeiae a a a ea Aa padod pAn aN Bade 128 Transparencies niine a eenia tae aa ei a aa a eaa eean ea 128 Glossy paper and photo paper cecceceeeeeeceeceecceeeeeeeeeeeeeeeteeeeeesnnsnsnaaaeees 128 Letterhead or preprinted fOrmS
198. ode When the cartridge is replaced with a new supply Override de activates until another cartridge reaches recommended replacement ENWW Cartridge out override 163 Change print cartridges When a print cartridge approaches the end of useful life the control panel displays a message recommending ordering a replacement The MFP can continue to print using the current print cartridge until the control panel displays a message instructing cartridge replacement The MFP uses four colors and has a different print cartridge for each color black K cyan C magenta M and yellow Y Ey NOTE In order to print this MFP requires all print cartridges to be installed Replace the appropriate color print cartridge when the control panel displays one of the following messages e Replace yellow cartridge e Replace magenta cartridge e Replace cyan cartridge e Replace black cartridge The control panel display also indicates the color that should be replaced unless a genuine HP cartridge is not currently installed Change the print cartridge 1 Open the front door CAUTION Do not place anything on the transfer belt ETB which is located on the inside of the front door 164 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW 2 Remove the used print cartridge from the MFP 3 4 Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print ca
199. ol panel display has black lines or dots or becomes blank ccceeeeeeeeeees 194 Was the device exposed to an electric or magnetic field 0 ee eeeeeeeeeeeeeeeenteeeeees 194 Clear PAPER JAMS aie cess tctecdcaanssda dc sansa tetas ae aaan aaia ana aa aiaia T nia aAa aaa A dadaran ia aia Eataa 195 Where to look for JAMS uenc T 195 Clear jams from inside the MFP eeeceececeeeeeeneene eee e eee eaaaeeeeeeeeeeaaeeeeeeeeeenaeeeeeeeneeaas 196 Clear jams from tray output area oo eee cette eee cette eter eee taaeeeeeeeeeaaeeeeeeeeeaaeeeeeeeeeaas 198 Clear jams from the back of the MFP oo eect eeenneeee eter etneeeee este taeeeeeeeeetaeeeeeerenea 199 Clear jams from tray 2 or optional tray 3 eceeeeeeeeeeenee cette eeetneeeeeeeeteeeeeeeetaeeeeeeee 200 Additional problem solving tools eksesais Raa ANAKAN a AN 202 Device pages and reports cecceeeeeeeeecceecaeceeeceeeeeeeeeeeeeeeeseescesecaeaaaeaaesaecaeeeeeeeeeeeeeess 202 DOMO page sisacdeouvinnactudaysndccevevt vianalevdve vanaactvdsenaanacadese NEA AAAA 202 Configuration PAGE scresssaieie iara N paced Java eededzednasagededeeieanss 202 Supplies Status Pages osinean Aan aaa aaia aa aa 202 FIP TOOIDOXEX cirai aeaa EEKE aK E 202 View HP TOOIDOXPX aiccc ceensiiedeceideestetadeeinavienenaienedv nv REEERE 202 SENCE MENU ssa ces vege ecedesnvadtedace saved ettscausndcfateushudeetads ees vase tats EE AT EEEa EEN 202 ENWW Restore the factory set de
200. on the CD ROM and double click the file On the Welcome screen click Next and follow the prompts For Windows 2000 and XP on the Installation Options screen choose the installation option Hewlett Packard suggests a recommended installation if the system supports it Ex NOTE For Windows Server 2003 use Add Printer Wizard to install the print driver Scanning is not supported in this network configuration for Windows Server 2003 On the Connection Type screen select Through the network then click Next On the Identify Printer screen identify the MFP either by searching or by specifying a hardware or IP address which is listed on the Configuration page printed earlier Click Next Allow the installation process to complete EA NOTE To install additional printer drivers PS or PCL6 black and white use the Add Printer Wizard and choose the network port that was created during the network installation from the MFP CD ROM Additional printer drivers are located on the MFP CD ROM in the Drivers folder Configure a direct connected shared MFP client server printing In this configuration the MFP is connected to a computer through a USB cable the computer is connected to the network and the MFP is shared with other computers on the network 100 Chapter 11 Network Setup and Administration HP Color LaserJet CM1017 MFP ENWW ENWW A NOTE This configuration supports printing from the client workstations Client are not able
201. ontains codes that correspond to the error messages that appears on the MFP control panel display The number in the Page Count column specifies the total number of pages that the MFP had printed when the error occurred The Event log also contains a brief description of the error For more information about error messages see Control panel messages 148 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW ENWW Alerts The HP ToolboxFX Alerts folder contains links to the following main pages Set Up Status Alerts Set up the MFP to send pop up alerts for certain events such as low toner levels Set Up Email Alerts Set up the MFP to send e mail alert messages for certain events such as low toner levels Set up status alerts Use the HP ToolboxFX to set up the MFP so that it issues pop up alerts to the computer when certain events occur Events that trigger alerts include jams low levels of toner in HP print cartridges non HP print cartridge in use empty input trays and specific error messages Select the pop up format the system tray icon format the desktop format or all three for the alerts The pop up alerts only appear when the MFP is printing from the computer on which you set up the alerts A NOTE Click Apply to make the changes take effect Set up e mail alerts Use HP ToolboxFX to configure a maximum of two e mail addresses to receive alerts when certain events occur It is possible to sp
202. ontrol panel See the device software Help for more information about changing the settings Calibrate the device See Calibrate the MFP The original is of poor quality Try copying another document If the copy is free of defects obtain a better quality original If the error persists contact HP customer support See HP Customer Care or the support flyer that came in the MFP box ENWW Resolve scanning problems Use the table to solve image scan issues Problem The scanned image is of poor quality Cause The original might be a second generation photo or picture If the scanned page has a background but the original document does not the original might be too thin to scan or copy cleanly The image that appears on the screen might not be an accurate representation of the quality of the scan The original might have been loaded incorrectly The scanner might be dirty The graphics settings might not be suitable for the type of scan job that being performed Solution e To eliminate the patterns try reducing the size of the image after scanning e Print the scanned image to see if the quality is better e Verify that the resolution and color settings are correct for the type of scan job being performed On the flatbed scanner place three sheets of clean paper on top of the original close the flatbed scanner cover then re scan the original e Try adjusting the computer mo
203. or 10 seconds without acknowledgement Critical error messages can indicate some kind of failure Cycling the power might fix the problem If a critical error persists the MFP might require service 172 Chapter 14 Problem solving ENWW Control panel message 10 000x Supply Error Description E label cannot be read or print cartridge is not properly installed 10 0000 Black print cartridge 10 0001 Cyan print cartridge 10 0002 Magenta print cartridge 10 0003 Yellow print cartridge Recommended action 1 Remove the print cartridge and verify that the E label reader guide pin is not broken 2 Reinstall print cartridge 3 Turn on the printer 4 Ifthe problem is not solved replace the cartridge 10 100x Supply Error Reinstall The supplies gauge displays the consumption levels of print cartridges A print cartridge is missing 10 1000 Black print cartridge 10 1001 Cyan print cartridge 10 1002 Magenta print cartridge 10 1003 Yellow print cartridge Install the correct print cartridge 50 x Fuser Error 51 20 Error 54 xx Error The device has experienced an internal hardware error 50 1 Fuser Error low temperature 50 3 Fuser Error slow fuser 50 2 Fuser Error high temperature The device has experienced an internal hardware error 51 20 Error black scanner error 51 21 Error cyan scanner error 51 22 Error magenta scanner error 51 23 Error yellow scanner
204. or faded Aa Aa Aa Aa Aa Cc Cc Cc Cc Cc Toner specks appear AABbGc AaBoCc AaBbCC AaBbCc AaBbCc Dropouts appear AaAbbCc AaRBboCc AcbEeCc AcBbCc AQBoCc Cause The media might not meet HP specifications One or more print cartridges might be low When using non HP print cartridges no messages appear on the control panel or in the HP ToolboxFX Solution Use media that meets HP specifications Replace any low print cartridges If none of the print cartridges is low or empty remove the print cartridges one at a time and inspect the toner roller in each to see if the roller is damaged If so replace the print cartridge The media might not meet HP specifications The paper path might need cleaning A single sheet of print media might be defective The moisture content of the paper is uneven or the paper has moist spots on its surface Print the Supplies Status page to check the remaining life See Supplies Status page Use media that meets HP specifications Clean the paper path See the HP ToolboxFX online Help Try reprinting the job Try different paper such as high quality paper that is intended for color laser MFPs The paper lot is flawed The manufacturing processes can cause some areas to reject toner Try different paper such as high quality paper that is intended for color laser MFPs Vertical streaks or ba
205. or the MFP previously you are prompted to type the password Type the password then click Apply 2 Click Password 3 Delete all characters from both the Password field and the Confirm password field 4 Click Apply to remove the password To reset all MFP settings to factory defaults If you forget or lose your password use the following steps to reset all your MFP settings to factory defaults 152 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW ENWW WARNING Following these steps will clear the password and all of the changes you have made to the MFP settings 1 On the control panel press Menu Press the navigation arrows to select the Service menu Press OK 2 3 4 Press the navigation arrows to select the Restore defaults menu 5 Press OK 6 Press OK again to confirm restoring the defaults Paper types Use these HP ToolboxFX Paper types options to configure print modes that correspond to the various media types When selecting Restore modes all of the modes are reset to the factory settings A NOTE Click Apply to make the changes take effect System setup Use the HP ToolboxFX system settings options to configure miscellaneous print settings These settings are not available from the control panel E NOTE Click Apply to make the changes take effect Service During the printing process paper toner and dust particles can accumulate inside the MFP Over time this
206. out recycling Networking page HP Color LaserJet CM1017 MFP only The Networking report option prints a Network configuration report To print the Network configuration report from the control panel 1 ENWW 2 3 4 5 Press Menu Press the navigation arrows to select the Reports menu Press OK Press the navigation arrows to select Network report Press OK to print the Network Configuration page Information pages 143 4 5 Network Hardware Configuration Displays current MFP hardware configuration such as status hardware address firmware datecode link speed information and connection timeout Enabled Features Displays password network protocol memory card LPD printing Bonjour and HPSLP settings TCP IP Displays host domain and printer name and other IP information SNMP Displays status version and set get community names Network Statistics Displays packet and collision information Fonts pages The Fonts pages provide lists of the available fonts on the MFP including HP PostScript Level 3 fonts PCL fonts and PCL6 fonts To print a fonts page from the control panel 1 Press Menu 2 Use the navigation arrows to select the Reports menu 3 Press OK 4 Use the navigation arrows to select PS font list or PCL font list 5 Press OK to print the selected Fonts page Usage page The Usage Page provides information on the number and types of pages printed by the MFP 144 Chapt
207. ower connection 3 Jam access door 4 Dust cover 5 DIMM access door Network connection to 10 100 Base T network HP Color LaserJet CM1017 MFP only 7 USB connection Figure 1 3 Transfer belt view HP Color LaserJet CM1015 MFP 1 Transfer belt ETB 6 Chapter 1 Multifunction peripheral MFP basics ENWW 2 Magenta cartridge 3 Cyan cartridge 4 Yellow cartridge 5 Black cartridge CAUTION Do not place anything on the transfer belt located on the inside of the front door Otherwise the MFP can be damaged adversely affecting print quality ENWW Walkaround 7 Software Software and supported operating systems For MFP setup and access to the full range of MFP features HP strongly recommends installing the software provided Not all software is available in all languages See the Getting Started Guide for installation instructions and see the Install Notes file for the latest software information The most recent drivers additional drivers and other software are available from the Internet and other sources When Internet access is not available see HP Customer Care The MFP supports the following operating systems e Microsoft Windows 2000 and Windows XP 32 bit and x64 bit support e Macintosh OS X V10 3 and later e Microsoft Windows Server 2003 32 bit and x64 bit support for drivers only EA NOTE Download the printer driver at http www hp com support cljCM1015_CM1017
208. ows applications to print to the device HP Document Viewer Custom View and mark up digital photos or scanned documents HP Photosmart Premier Custom Easily use and manage digital photos and scanned images HP Photosmart Transfer Recommended when supported by the operating Provides the capability to system memory and disk space easily upload and save images from the device photo card slot HP Color LaserJet CM1017 MFP only HP Product Assistant Recommended when supported by the operating Detects certain software or system memory and disk space device events and attempts to provide solutions HP Software Update Recommended when supported by the operating Updates software capability system memory and disk space after installation HP Solution Center Recommended when supported by the operating Provides one place to access system memory and disk space MFP capabilities HP ToolboxFX Recommended when supported by the operating Provides status system memory and disk space troubleshooting help and product configuration and also enables scanning from the MFP front panel HP Readiris Pro On separate CD Provides capability to convert images to text HP Scan driver Recommended Allows applications to scan from the device Ss ee SS Software 9 10 Software tips Use these tips to learn more about the MFP software Download the latest printing software Check for and install upgrades to
209. ows optimal color settings to be used for different objects text graphics and photos on a page The printer driver determines which objects are used on a page and uses color settings that provide the best print quality for each object Object tagging combined with optimized default settings produces great color from the MFP without having to establish any special settings Chapter 7 Color ENWW Manage color options ENWW Setting color options to Automatic typically produces the best possible print quality for color documents However in some situations you might want to print a color document in grayscale black and shades of gray or to change one of the MFP s color options A NOTE For additional information about modifying color when copying see Adjust copy quality and Adjust the color balance in copies Print in Grayscale Selecting the Print in Grayscale option from the printer driver prints a document in black and shades of gray This option is useful for printing color documents that are to be photocopied Selecting Print in Grayscale in the Print Quality options on the Paper Quality tab allows for changing the settings to accommodate different types of jobs Automatic versus Manual color adjustment The Automatic color adjustment option optimizes the neutral gray color treatment and the edge enhancements that are used for each element in a document For more information see the printer driver online Help A
210. p Accessories For more information see Accessories and supplies information To order supplies or accessories over the telephone call the following numbers United States 1 800 538 8787 Canada 1 800 387 3154 To find the telephone numbers for other countries regions see the flyer that came in the box with the MFP HP service information 222 Appendix B Service and support ENWW To locate HP Authorized Dealers in the United States or Canada call 1 800 243 9816 United States or 1 800 387 3867 Canada Or go to http www hp com go cposupportguide For service for your HP product in other countries regions call the HP Customer Support telephone number for your country region See the flyer that came in the box with the MFP HP service agreements Call 1 800 HPINVENT 1 800 474 6836 U S or 1 800 268 1221 Canada Out of Warranty Service 1 800 633 3600 Extended Service Call 1 800 HPINVENT 1 800 474 6836 U S or 1 800 268 1221 Canada Or go to the HP Supportpack and Carepaq Services Web site at http www hpexpress services com 10467a HP ToolboxFX To check the MFP status and settings and to view problem solving information and online documentation use the HP ToolboxFX software You can view the HP ToolboxFX when the MFP is directly connected to your computer or when it is connected to a network You must have performed a complete software installation to use the HP ToolboxFX See Managing and maintaining t
211. perating system e _ Vivid instructs the MFP to increase the color saturation in the midtones Less colorful objects are rendered more colorfully This value is recommended for printing business graphics 66 Chapter 7 Color ENWW Neutral Grays The Neutral Grays setting determines the method for creating gray colors that are used in text graphics and photographs e Black Only generates neutral colors grays and black by using only black toner This option guarantees that neutral colors do not have a color cast e 4 Color generates neutral colors by combining all four colors of toner This option produces smoother gradients and transitions to non neutral colors It also produces the darkest possible black ENWW Manage color options 67 Match colors Matching MFP output color to the computer screen is complex because MFPs and computer monitors use different methods of producing color Monitors display colors by light pixels using an RGB red green blue color process but MFPs print colors using a CMYK cyan magenta yellow and black process The following factors can influence the ability to match printed colors to those on the screen e Print media e MFP colorants inks or toners for example e Printing process inkjet press or laser technology for example e Overhead lighting e Programs e Printer drivers e Computer operating system e Monitors e Video cards and drivers e Operating environment very humid or very d
212. photo and attach it to an e mail e Scan a photo and save it as a file Highlight a destination and click Right arrow to move to the destinations currently on the MFP dialog box Repeat for all three destinations Click Update Add folder destinations T 2 5 6 Open HP Solution Center and select Settings Scan Settings then press Scan Select the checkbox Allow me to scan by pressing the scan to button on the MFP and click on New Select Save it to my computer then click Next Enter the file destination name or check to set up the destination on the MFP Name the default destination and click Next Select the quality and click Next Verify the selections click Save and then close HP Solution Center Add e mail destinations 1 2 Open HP Solution Center and select Settings Scan Settings then press Scan Select the checkbox Allow me to scan by pressing the scan to button on the MFP and click on New On the device control panel press Scan To 130 Chapter12 How do ENWW ENWW 3 Select Attach to a new e mail and click Next 4 Select Save it to my computer and press Next Type the e mail address subject and note in the text box and click Next 5 Select the quality and click Next 6 Type the e mail address in the text box Select the box for Send the new destination to the MFP Type a new name that appears on the MFP control panel and click Next Delete destinations 1 From the Set up th
213. primarily of plastic and metals Plastics and metals are used to make new products such as HP products plastic trays and spools The remaining materials are disposed of in an environmentally responsible manner U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP Printing Supplies Returns and Recycling Program Web site at http Awww hp com go recycle Non U S returns Non U S customers should visit the http www hp com go recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling program Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide Go to http Awww hp com support lijpaperguide to download this guide in PDF format This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This product does not contain added mercury This product does not contain batteries For recycling information you can contact http www hp com go recycle or contact your local authorities or the Electronics Industry Alliance at http www eiae org ENWW Environmental Prod
214. quality ENWW Solve print problems 187 Problem Cause Solution Pages did not print The MFP might not be pulling media See Media handling problems correctly The media is jamming in the MFP Clear the jam The USB cable might be defective or e Disconnect the USB cable at both incorrectly connected ends and reconnect it e Try printing a job that has printed in the past e Try using a different USB cable Other devices are running on the The device might not share a USB port computer When there is an external hard drive or network switchbox connected to the same port as the MFP the other device might be interfering To connect and use the MFP disconnect the other device or use two USB ports on the computer 188 Chapter14 Problem solving ENWW Resolve copy problems The following are a few simple steps that can improve copy quality e Use quality originals e Adjust the control panel settings for the type of original e Use the Text setting for items that contain mostly text e Use the Film photo setting when making a copy of a photograph e Use Picture when making a copy of a graphic e Use the Mixed setting for documents that include both text and graphics Use the table to Identify and resolve imaging problems Problem Cause Solution Copy edges are cropped Original is edge to edge or has 1 Position the original 1 6 margins smaller than those away from the top and right supported by this MFP
215. r supports these browsers for Windows Windows Macintosh Microsoft Internet Explorer 6 0 and later Safari 1 2 or later Netscape 7 0 or later Netscape 7 0 or later Opera 7 0 or later Opera 7 0 or later Firefox 1 0 or later Firefox 1 0 or later Mozilla 1 6 or later Mozilla 1 6 or later The embedded Web server works when the MFP is connected to an IP based network The embedded Web server does not support IPX based or AppleTalk MFP connections Internet access is not required to open and use the embedded Web server Access the embedded Web server using a network connection Using a supported Web browser type the IP address for the MFP in the address URL field To find the IP address print a configuration page For more information about printing a configuration page see Configuration page B NOTE If there is no access to the embedded Web server using the IP address try using the host name ENWW Use the embedded Web server 155 1 2 NOTE Once the URL is open bookmark it for easy return The embedded Web server has three tabs that contain MFP settings and information e Information tab e Settings tab e Networking tab Click the appropriate tab Information tab The Information pages group consists of the following pages Device Status Displays MFP status and shows the remaining life of HP supplies Zero percent 0 indicates that a supply is empty The page also displays the type and size of pr
216. r you are loading such as bond or recycled is correct Do not use media that is designed for Inkjet MFPs only Use media that is designed for color LaserJet MFPs Do not use letterhead paper that is printed with low temperature inks such as those used in some types of thermography Do not use raised or embossed letterhead The MFP uses heat and pressure to fuse toner to the paper Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature 210 C 410 F for 0 1 seconds A CAUTION Failure to follow these guidelines could cause jams or damage to the MFP Solve print media problems The following problems with paper cause print quality deviations jamming or even damage to the MFP Solve print problems 185 Problem Cause Solution Poor print quality or toner adhesion The paper is too moist too rough too heavy or too smooth or it is embossed or from a faulty paper lot Verify that the appropriate media type was selected in the printer driver Try another kind of paper between 100 and 250 Sheffield 4 to 6 moisture content Dropouts jamming or curl Excessive curl The paper has been stored incorrectly The paper has variability from one side to the other Store paper flat in its moisture proof wrapping Turn the paper over The paper is too moist has the wrong grain direction or is of short grain construction Verify that
217. rage specifications 229 characters resolve problems 182 checking DIMM installation 211 clearing jams common locations 195 input areas 200 inside MFP 196 199 output areas 198 color calibration 136 168 features 64 HP ImageREt 2400 64 managing options 44 Manual adjustment options 65 matching 68 printing in grayscale 44 resolve problems 183 scanning settings 85 setting options 43 settings changing 65 sRGB 68 Color tab settings 42 components locating 5 Configuration page printing 140 configurations network 99 configurations MFP 2 consumables life expectancies 158 partnumbers 214 recycling 234 specifications 228 status page printing 142 contracts maintenance 223 236 contrast settings copy 73 control panel HP ToolboxFX settings 123 153 messages resolve problems 172 scanning from Macintosh 83 scanning from Windows 80 130 copies lines unwanted 190 copying cancelajob 70 contrast adjusting 73 enlarging 74 Index 241 quality adjusting 71 reducing 74 cover pages 41 covers 41 covers document paper specifications 13 creases resolve problems 183 crooked pages 182 186 curled media 182 customer support maintenance agreements 223 236 repacking MFP 224 service information form 225 Cyan cartridge life expectancy 158 partnumber 214 D dark copies resolve problems 190 darkness contrast settings copy 73 declaration of conformity 237 default settings restoring 58 126 deleti
218. re that the paper or other print media is loaded correctly and that the media guides are not too tight or too loose against the stack See Load trays The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser MFPs 182 Chapter 14 Problem solving ENWW Problem Cause Solution The printed page contains wrinkles or creases AaBoCc AaBoCc AaBboCc AaBoCc AaBboCc The media might be loaded incorrectly Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack See Load trays Turn over the stack of paper in the input tray or try rotating the paper 180 in the input tray The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser MFPs Toner appears around the printed characters The media might be loaded incorrectly Turn over the stack of paper in the tray If large amounts of toner have scattered around the characters the paper might have high resistivity Use a different paper such as high quality paper that is intended for color laser MFPs An image that appears at the top of the page in solid black repeats farther down the page in a gray field AaBbCc AQBoCc AaBboCc AQBboCc AQBboCc Software settings might affect image pr
219. reate a photo slideshow on the graphical display screen e Enable or disable a memory card e Print photos directly from the memory card e Print and scan photos from a proof sheet e Save photos to the workstation from a memory card e Print photos using the Photo Features button e Print a memory card index 87 Insert a memory card The HP Color LaserJet CM1017 MFP can read the following memory card types EA CompactFlash Memory Stick and Memory Stick PRO MultiMedia Secure Digital SD SmartMedia xD NOTE The memory card may have unlimited memory but the MFP only recognizes up to 9 999 photos per card NOTE The HP Color LaserJet CM1017 MFP memory card reader recognizes only files in JPEG file format when printing from the control panel To print other file types use software such as HP Photosmart Premier provided on the CD ROMs that is included with the MFP See the software online Help for information about how to print photos from the computer Windows operating system users also can use Windows Explorer to move other file types to their computer then print the files from the computer Based on the illustration below insert the memory card into the appropriate slot on the MFP Accepts xD and SmartMedia memory cards Accepts MultiMedia Memory Stick and Memory Stick PRO memory cards Accepts CompactFlash memory cards Accepts Secure Digital memory cards The MFP reads the car
220. red Edge Control consists of two components Adaptive Halftoning and Trapping Adaptive Halftoning increases the edge sharpness Trapping reduces the effect of color plane misregistration by slightly overlapping the edges of adjacent objects The following levels of edge control are available e Offsets Trapping and Adaptive Halftoning to Off e Normal provides the default trapping settings Adaptive Halftoning is set to On e Maximum provides the most trapping Adaptive Halftoning is set to On Standard red green blue SRGB Standard red green blue SRGB is a worldwide color standard that was originally developed by HP and Microsoft as a common color language for monitors input devices scanners and digital cameras and output devices MFPs and plotters It is the default color space that is used for HP products Microsoft operating systems the World Wide Web and most office software that is sold today The sRGB standard is representative of the typical Windows computer monitor and is the convergence standard for high definition television EA NOTE Factors such as the type of monitor used and the room s lighting can affect the appearance of colors on the screen For more information see Match colors The latest Versions of Adobe PhotoShop Microsoft Office and many other applications use SRGB to communicate color Most importantly as the default color space in Microsoft operating systems SRGB has gained broad adoption as a way
221. ridge Limited Warranty Statement Supplies life The life of a print cartridge depends on the amount of toner that print jobs require When printing text at approximately 5 coverage a cyan magenta or yellow print cartridge for the HP Color LaserJet CM1015 CM1017 MFP lasts an average of 2 000 pages and a black print cartridge lasts an average of 2 500 pages A typical business letter has 5 coverage Check and order supplies Check the supplies status from the control panel by printing a Supplies Status page or viewing the HP ToolboxFX Hewlett Packard recommends placing an order for a replacement print cartridge when the Low message for a print cartridge first displays For typical use the Order message indicates that approximately two weeks of life remains When using a new authentic HP print cartridge it is possible to obtain the following types of supplies information e Amount of cartridge remaining e Estimated number of pages remaining e Number of pages printed e Other supplies information Ey NOTE If the MFP is connected to the network it is possible to set the HP ToolboxFX to send e mail notification when a print cartridge is low or is near the end of its useful life If the MFP is directly connected to a computer set the HP ToolboxFX to notify you when supplies are low Check supply status and order using the control panel Do one of the following e Check the supplies status gauges on the control panel These gauges
222. rompts for the first photo number and the last photo number e Press Up arrow or Down arrow to increase or decrease the photo numbers e Press OK to select the range of photos to print Press Start Photo to print the photos NOTE The JPEG files on the memory card are numbered in alphabetical order If you do not know the order of the photos on the memory card print an index that shows the photo order For more information about printing an index see Print a memory card index Print photos directly from the memory card 93 Print and scan photos from a proof sheet Preview images and print photos from a proof sheet A proof sheet can contain as many as 20 images This feature has been optimized and tested for use with Genuine HP Toner Supplies 94 1 2 Insert the memory card into the device See Insert a memory card Press Proofsheet then Print If more than 20 JPEG files exist on the memory card press Up arrow or Down arrow to select one of the following menu items then press OK e All photos X represents the number of JPEG files the MFP detects on the card Selecting this option prints all JPEG files on the memory card Press OK again to confirm the print job e Last 20 Prints the last 20 JPEG files from the alphabetized list on the memory card e Custom Select one or more photos to print by pressing OK Color in the oval or bubble using a dark blue or black pen Also fill bubbles to indicate the image layout and medi
223. row Press to enter the main menu system or navigate to the previous menu item or previous item in the selection list 4 Cancel X Whenever the Ready light blinks press to cancel a print job Pressing this button also exits the control panel menus 5 Right arrow gt Press to navigate to the next submenu or the next value in the menu selection list Also allows cursor movement forward a single position or increments a numeric entry 6 Down arrow v Press to navigate to the menu item below the current menu item 7 Start Photo Press to print one or more photos 8 Proofsheet Press to print a proofsheet 9 Start Scan Starts scanning to the previously selected e mail or folder destination The MFP can also start a scan if a destination is not specified 10 of Copies Press the navigation arrows to increase or decrease the number of copies produced 11 Lighter Darker Press Left arrow to lighten the copy or the Right arrow to darken the copy 12 Press Start Copy Color to begin a color copy job 13 Press Start Copy Black to begin a monochrome copy job 14 Reduce Enlarge Displays a list of temporary copy and size changes 15 Copy Features Displays a menu of copy features 16 Scan To Displays a list of pre configured folders and e mail destinations To create a new destination set up the Scan To destination on the workstation 17 Select Photos Press to choose one or more photos 18 Photo Features Press
224. rt scanning directly using the control panel scan buttons Press Scan To to scan to a folder Windows only or to scan to e mail For more information see Scan e Scan from HP Solution Center Windows From the workstation start the HP Solution Center software Pressing Start Scan to start the HP Solution Center software is not supported when the device is connected to a network direct connect only It is also possible to click on the HP Solution Center icon to start the HP Solution Center software directly from the computer See Scan by using HP Solution Center Windows e Scan from HP Director Macintosh Start the HP Director by clicking the Dock alias Macintosh OS 10 3 or later See Scan from the device and HP Director Macintosh e Scan from TWAIN compliant or Windows Imaging Application WIA compliant software The device scanning software is TWAIN compliant and WIA compliant For more information see Scan using TWAIN compliant and WIA compliant software e Scan from optical character recognition OCR software Use third party OCR software to import scanned text into a word processing program for further editing 78 Chapter 9 Scan ENWW Supported file types HP scanning software supports these file types for scans initiated from the control panel e bmp e gif e jpg e pdf e png e tif compressed e tif In addition HP Solution Center also supports these file types for scans initiated from the workstation
225. rtridge from side to side A CAUTION Do not touch the shutter or the surface of the roller ENWW Change print cartridges 165 5 Remove the shipping locks and the shipping tape from the new print cartridge Discard the shipping tape and shipping locks according to local regulations 6 Align the print cartridge with the tracks inside the MFP and using the handles insert the print cartridge until it is firmly seated 7 After a short time the control panel should display Ready EF NOTE Ifa cartridge is in the wrong slot or is the wrong type for the MFP the control panel displays one of the following messages Incorrect yellow cartridge Incorrect magenta cartridge Incorrect cyan cartridge Incorrect black cartridge or Incorrect supplies 166 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW 8 Installation is complete Place the used print cartridge in the box in which the new cartridge arrived See the enclosed recycling guide for recycling instructions 9 When using a non HP print cartridge check the MFP control panel for further instructions For additional help go to http www hp com support clj1015_1017 B NOTE After replacing or changing a black print cartridge a cleaning page automatically prints This helps prevent speckles on the front or back of printed documents For a more thorough cleaning see Clean the paper path using HP ToolboxFX ENWW Change print cartridges 1
226. ry e Personal differences in perception of color e Variations between RGB and CMYK color processing Sometimes colors on the screen do not perfectly match the printed colors The best method for matching colors on the screen to the MFP is to print SRGB colors The MFP uses sRGB and automatically optimizes color output Use the HP ToolboxFX software to print a palette of the Microsoft Office Basic Colors The palette is used to select the final color in the printed document 1 In HP ToolboxFX select the Help folder 2 Inthe Print Quality Troubleshooting section select Print Basic Colors This palette shows the actual printed color seen when the basic color option is selected in the Microsoft Office application For more information about solving issues that are related to color output see Solve issues with printing color documents 68 Chapter 7 Color ENWW ENWW Copy A NOTE The HP Color LaserJet CM1015 CM1017 MFP does not support copying slides or photo negatives Basic copy functions Copy paper 69 Basic copy functions This MFP can complete these basic copy functions Start a copy job 1 Load the original document onto the flatbed scanner face down one page ata time with the upper left corner of the document located in the lower right corner of the glass 2 Press Start Copy Black or Start Copy Color on the control panel to start copying 3 Repeat the process for each copy Change the number of
227. s OK IP configuration It is possible to configure the IP address manually or automatically Manually configure a static IP address CAUTION Do not assign identical TCP IP addresses to two network devices on the same network To manually configure a static IP address from the control panel 1 On the control panel press Menu Press the navigation arrows to select Network config Press OK Press the navigation arrows to select the TCP IP configuration menu Press OK Press the navigation arrows to select Manual Press and hold OK Oo oe SoS S Press Left arrow or Right arrow to decrement or increment each triplet value 102 Chapter 11 Network Setup and Administration HP Color LaserJet CM1017 MFP ENWW ENWW 10 11 12 13 Press OK to move the cursor to the next triplet When the address is complete press OK to bring up the confirmation screen The graphical screen displays Yes Press OK to save the configuration or to delete and re enter another IP address press Left arrow or Right arrow which changes the display to No After selecting the IP address enter the subnet mask and default gateway by repeating steps 8 10 To get subnet mask and default gateway information in Windows XP Pro 1 Click on Start select All Programs Accessories then System Tools 2 Click System Information Components Network then Adapter The current PC settings information is displayed Obtain subnet mask and default gate
228. s not match the media size configured for the tray If you believe you purchased an HP supply please visit the HP fraud Web site at http Avww hp com go anticounterfeit Service or repairs required as a result of using non HP supplies is not covered under HP warranty To continue printing press OK Verify that the print settings are set to the specified media in the tray Unknown Memory Card Error There is an issue with either the memory card or the device memory card reader Reinsert the card If the error persists insert a different card 178 Chapter 14 Problem solving ENWW Solve print problems ENWW Print quality problems The following sections help identify and resolve print quality issues Identifying and correcting print defects Use the checklist and print quality issues charts in this section to solve print quality problems Print quality checklist Resolve general print quality problems by using this checklist 1 Ensure the paper or print media used meets specifications Generally smoother paper provides better results 2 When using a special print media such as labels transparencies glossy or letterhead ensure that you have printed by type 3 Remove any toner build up and run a cleaning page 4 Print a Configuration page and Supplies Status page at the MFP See Information pages e Check the Supplies Status page to verify that supplies are not low or empty No information i
229. s provided for non HP print cartridges e If the Configuration and Supplies Status pages do not print correctly suspect a problem with the MFP printing components Contact HP Customer Care See HP Customer Care or the flyer that came in the MFP box 5 Printa Demo page from the HP ToolboxFxX If the page prints the problem is with the printer driver Try printing from the other printer driver For example when using the PCL6 printer driver print from the HP PostScript level 3 printer driver Use the Add Printer Wizard in the Printers folder in Windows XP dialog box to install the HP PostScript level 3 driver 6 Try printing from a different program If the page prints correctly the problem is with the program from which you were printing 7 Restart the computer and the MFP and try printing again If the problem is not resolved choose one of these options e If the problem is affecting all printed pages see General print quality issues e __If the problem is affecting only pages printed in color see Solve issues with printing color documents General print quality issues The following examples depict letter size paper that has passed through the MFP short edge first These examples illustrate problems that could affect all of the pages that printed whether it is color printing or black only These topics list the typical cause and solution for each of these examples Solve print problems 179 Problem Print is light
230. se the Network config menu to configure network settings Table 12 1 Copy Setup Menu Menu item Sub menu item Sub menu item Description Default Quality Sets the default copy quality Default light dark Sets the default lighter darker option Default Reduce Enlarge Sets the default percentage to reduce or enlarge a copied document Default of copies Sets the default number of copies Advanced Color Balance Red Increases or decreases the amount of these colors in the Green output Blue Background Increases or decreases the background color in a copy ENWW Control panel menus 115 Table 12 1 Copy Setup Menu continued Menu item Sub menu item Sub menu item Description Contrast Increases or decreases the differences between whites and blacks of a copy Lightness Increases or decreases the background color in a copy Grayness Increases or decreases the color in the color copy of a black and white original Sharpen Increases or decreases the reproduction details in a copy Restrict color Permits the enabling or disabling of color copies Restore defaults Sets all customized copy settings to the factory default values Table 12 2 Reports Menu Menu Item Description Demo page Prints a color page that demonstrates print quality Menu structure Prints a control panel menu layout map The active settings for each menu are listed Configuration report Prints a list of all
231. sing MFP control panel 102 network configuration direct printing 100 making changes 34 101 shared printing 100 Network configuration page 102 network password changing 101 setting 101 network settings changing 101 viewing 101 Network Settings tab HP ToolboxFX 154 network setup 100 networks information pages printing 140 Neutral Grays options 67 non HP print cartridges 159 O OCR software installing 84 on site service agreements 236 online customer support 222 operating environment specifications 229 operating systems supported 8 optical character recognition software installing 84 ordering accessories information 213 ordering supplies and accessories 214 output bin features 3 output bin extender 5 output bins jams clearing 198 output quality HP ImageREt 2400 64 HP ToolboxFX settings 121 151 print resolve problems 179 scan resolve problems 191 overhead transparencies specifications 13 16 128 ozone specifications 234 P packaging MFP 224 Page Setup 57 124 page by page scanning Macintosh 83 pages blank 187 not printing 188 printing slowly 187 skewed 182 186 pages per sheet 41 paper curled resolve problems 182 first page 41 HP LaserJet Tough paper 16 129 HP Solution Center settings 123 153 HP ordering 216 jams 195 letterhead 16 128 loading trays 50 pages per sheet 41 resolve problems 185 selecting 12 specifications 229 wrinkled 183 paper input trays features 3 feeding problems
232. splay Reduce or enlarge copies To change the default copy size EA NOTE The default copy size is the size to which copies are normally reduced or enlarged When keeping the factory default size setting of Original 100 all copies are the same size as the original document 1 On the control panel press Menu Press the navigation arrows to select Copy setup then press OK Press the navigation arrows to select Default Reduce Enlarge then press OK e o Press the navigation arrows to select one of these options for reducing or enlarging copies e Original 100 e A4 gt Letter 94 e Letter gt A4 97 e Full Page 91 e Fitto page e Custom 25 to 400 When Custom 25 to 400 is selected type in the percentage of the original size that you normally want for copies 5 Press OK to save the selection Change copy size for the current job 1 On the device control panel press Reduce Enlarge 2 Press Left arrow or Right arrow to select the size to reduce or enlarge the copies Select one of these sizes e Original 100 e A4 gt Letter 94 e Letter gt A4 97 e Full Page 91 e Fitto page e Custom 25 to 400 3 Press Start Copy Black or Start Copy Color to save the selection and immediately start the copy job or press OK to save the selection without starting the job 74 Chapter 8 Copy ENWW A NOTE The change in the setting remains active for about two minutes after the copy job has been completed
233. st to the server and if an IP address is available the server assigns it to that device BOOTP BOOTP is a bootstrap protocol used to download configuration parameters and host information from a network server BOOTP uses UDP for its transport In order for devices to boot and load configuration information into RAM they must communicate through the bootstrap protocol BOOTP as a client with their server To configure the device the client broadcasts a boot request packet containing at least the hardware address of the device MFP hardware address The server answers with a boot reply packet containing the information the device needs to configure Subnets When an IP network address for a particular network class is assigned to an organization no provision is made for more than one network being present at that location Local network administrators use subnets to partition a network into several different subnetworks Splitting a network into subnets can result in better performance and improved use of limited network address space Subnet mask The subnet mask is a mechanism used to divide a single IP network into several different subnetworks For a given network class a portion of an IP address that would normally be used to identify a node is used instead to identify a subnetwork A subnet mask is applied to each IP address to specify the portion used for subnetworks and the portion used to identify the node See Manually configur
234. t Override to print on a different size paper after a specified delay Select Cancel job to automatically cancel the print job after a specified delay If either Override or Cancel job is chosen the control panel prompts for the number of seconds to delay Press the Right arrow to increase the time up to 3600 seconds Press Left arrow to decrease the time Print quality Calibrate color Calibrate now Calibrate now Directs the printer to immediately Power on calibration calibrate When a job is processing the printer calibrates after the job is complete When an error message displays clear the error before continuing Power on calibration Select how quickly the printer should calibrate after it is powered on The default setting is 15 minutes Cartridge low Signals that the cartridge is almost empty Replace supplies Displays message that a supply or supplies need to be replaced Courier font Select courier font values Table 3 5 Service Menu Menu item Description Cleaning mode This options cleans the printer when specks or other marks appear on printed output The cleaning process removes dust and excess toner from the paper path When selected the printer prompts to load plain paper in tray 1 and then press OK to begin the cleaning process Wait until the process completes Discard the page that prints Restore defaults Sets all customized settings to the factory default values
235. t Viewer View and manage scanned documents by reviewing them as thumbnails or full size pages and zoom in to magnify key parts of any page Add annotations to a document and even select groups of documents for collectively printing and sending in e mails and more Converting scanned documents to text is also easy HP Photosmart Transfer Use this software to transfer photos from the MFP to a workstation 32 Chapter 4 Software for Windows ENWW Other software The MFP provides additional software to monitor and control print features e See HP ToolboxFX e See Use the embedded Web server ENWW Other software 33 Change from a direct connected shared MFP to a network port connected MFP configuration To change from a direct connection to a network configuration complete the following steps 1 Uninstall the printing software for the connected MFP See Uninstall the printing software 2 Install the software choosing the network as the connection type then follow the directions in Manage the network 34 Chapter 4 Software for Windows ENWW Uninstall the printing software ENWW Uninstall Windows software via the Program group A NOTE Uninstalling the software from Windows 2000 and XP requires administrator privileges 1 Close all applications 2 On the Start menu point to Programs HP HP Color LaserJet CM1015 CM1017 and click Uninstall 3 On the Setup screen click Next 4 Click Next and follow the d
236. t cartridge can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free takeback program is available in over 35 countries regions Multi lingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package 234 Appendix D Regulatory information ENWW HP Printing Supplies Returns and Recycling Program Information Since 1992 HP has offered HP LaserJet supplies return and recycling free of charge In 2004 HP Planet Partners for LaserJet Supplies was available in 85 of the world market where HP LaserJet supplies are sold Postage paid and pre addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes Labels and bulk boxes are also available through the Web site http Awww hp com recycle Use the label to return empty original HP LaserJet cartridges only Please do not use this label for non HP cartridges refilled or remanufactured cartridges or warranty returns Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP Planet Partners supplies recycling program This record number represents 26 million pounds of print cartridge materials diverted from landfills Worldwide in 2004 HP recycled an average of 59 of the print cartridge by weight consisting
237. t light dark Default of copies Set up default number of copies Default output color Set up default output color Restore defaults Resets all photo items to their factory defaults Machine does not power cycle Table 3 4 System Setup Menu Menu Item Sub menu item Sub menu item Description Language Select the language in which the control panel displays messages and printer reports Paper setup Default paper size Letter Select the size for printing internal reports or any print A4 job that does not specify a size Legal Default paper type Lists available media types Select the type for printing internal reports or any print job that does not specify a type Tray 1 Paper size From the displayed list select the default size and type for Paper type tray 1 Tray 2 Paper size From the displayed list select the default size and type for Paper type tray 2 Tray 3 optional Paper size From the displayed list select the default size and type for Paper type optional tray 3 Paper out action Wait forever Determines how the printer reacts when a print job Override requires a size or type that is unavailable or when a Cancel job specified tray is empty Select Wait forever to make the printer wait until the correct media is loaded 26 Chapter 3 Control panel ENWW Table 3 4 System Setup Menu continued Menu Item Sub menu item Sub menu item Description Press OK to select the default setting Selec
238. t operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 220 AppendixB Service and support ENWW Print Cartridge Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the MFP product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem an
239. tab click More 4 Inthe Total Memory field type the total amount of memory that is now installed 5 Click OK ENWW Check DIMM installation 211 212 Chapter 15 Work with memory ENWW ENWW Accessories and supplies information The lists of accessories in this section was current at the time of printing Ordering information and availability of the accessories might change during the life of the MFP For the most current ordering information visit http www hp com Supplies Memory Cable and interface accessories Paper handling accessories Paper and other print media User replaceable parts Supplementary Documentation 213 Supplies Product name Description Part number Black print cartridge Life of 2 500 pages at approximately 5 Q6000A coverage Cyan print cartridge Life of 2 000 pages at approximately 5 Q6001A coverage Yellow print cartridge Life of 2 000 pages at approximately 5 Q6002A coverage Magenta print cartridge Life of 2 000 pages at approximately 5 Q6003A coverage Ey NOTE Actual yields vary according to usage Memory EA NOTE There is no limitation on memory for photos but there is a photo card limit of 9 999 photos per card Product name Description Part number Memory upgrades DIMMs 64 MB 100 pin 100 MHz SDRAM DIMM Q7708A Memory upgrades DIMMs 128 MB 100 pin 100 MHz SDRAM Q7709A DIMM Memory upgrades DIMMs 256 MB 32bit 100 pin SDRAM 214 App
240. that is non HP To print with this supply press OK the first time this non HP supply is installed The status gauges do not indicate when this type of supply is low or empty CAUTION The MFP may not stop printing with non HP supplies MFP damage can occur if the MFP prints with an empty print cartridge See Hewlett Packard limited warranty statement and Print Cartridge Limited Warranty Statement Manage supplies 159 HP anti counterfeit supplies Web site Visit the HP anti counterfeit supplies Web site at http www hp com go anticounterfeit if the supplies status gauges or HP ToolboxFX indicates that the print cartridge is not an HP print cartridge and you think that it is genuine 160 Chapter 13 Managing and maintaining the multifunction peripheral MFP ENWW Clean the scanner glass Dirty glass from debris may cause scan and copy image defects 1 Turn device off unplug the power cord from the electrical socket and raise the lid 2 Clean the glass by using a soft lint free cloth that has been moistened with nonabrasive glass cleaner CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the device these can damage the device Do not place liquids directly on the glass They might seep under it and damage the device 3 To prevent spotting dry the glass using a soft lint free cloth ENWW Clean the scanner glass 161 Clean the MFP During the printing process
241. the Hewlett Packard warranty or service agreements CAUTION Do not use HP Inkjet photo paper with this MFP NOTE Remember to choose the correct printer driver settings and paper settings from the control panel or the HP ToolboxFX when using special media See Print on special media Letter Legal A4 Executive Com10 envelope Monarch C5 envelope DL envelope B5 ISO B5 envelope Custom 3 x5 8 5 x14 JIS B5 J Postcard J Double Postcard A5 8 5 x13 16K 7 75 x 10 75 16K 184 x 260 mm 16K 195 x 270 mm 2 Print media ENWW Table 2 1 Tray specifications Media Type Dimensions Weight Capacity Paper HP LaserJet glossy paper and HP LaserJet Photo paper Minimum 76 x 127 mm 3 x 5 inches Maximum 216 x 356 mm 8 5 x 14 inches Identical to Paper 60 to 163 g m 16 to 43 Ib Up to 176 g m 47 Ib for postcards 75 to 220 g m 20 to 58 Ib Tray 1 Single sheet of paper Tray 2 Up to 250 sheets Tray 3 optional Up to 250 sheets A NOTE Tray 3 does not accept postcards envelopes or other special media Tray 1 Single sheet of HP LaserJet glossy paper or HP LaserJet Photo paper Tray 2 Up to 25 mm 0 99 inch stack height HP Premium Cover paper Transparencies and opaque film Labels Envelopes Bond ENWW Identical to Paper Identical to Paper Identical to Paper 200 g m 53 Ib cover Thickness 0 10 to 0 1
242. the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase distance between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio television technician EA NOTE Any changes or modifications to the MFP that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules ENWW FCC regulations 233 Environmental Product Stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas Os Power consumption Power usage drops significantly while in sleep mode which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR Version 3 0 which is a voluntary program to encourage the development of energy efficient office products D ENERGY STAR ENERGY STAR and the ENERGY STAR mark are U S registered marks As an ENERGY STAR partner Hewlett Packard Company h
243. titled to a refund of the purchase price upon prompt return of the product HP products contain remanufactured parts equivalent to new in performance or have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive vary according to local standards HP will not alter form fit or function of the product to make i
244. ttteeeeeree 38 Install Macintosh printing system software for direct connections USB eee 39 Macintosh printer drivers ceccecceeeeeceecaeceeeee eee eect eect ceca aeaaecaeeeeeeeeeeeeee sa deeeceaacnecaccaeeeeeeeeeeeeeteeeeees 40 Supported printer drivel S essri aa aeaa E A EAE EESE EREE a 40 Open the printer drivers cccccccceeceeeeeeeeeceeeeencaaecaeeeeeeeeeeeeeeeseeseesecsaaaaaesaeeeaecaeeeeeeeeeeeeeees 40 Use features in the Macintosh printer driver cccecceceeeeeeeeeeeeeeeeaecceeeeeeeeeeeeeeeccuaeeeeeeeeeeeeeteees 41 Create and use presets in Mac OS X ccccecececceceeceecececeaeceeeeeeeeeeeeeeeeeeeeeeetetetteneeeeeeees 41 Printa cover Page siss i ctiecsiaiecceiceyieculscinnipsle ds baad sedess ibaeeetizsis NA NaN 41 Print multiple pages on one sheet Of paper 2 2 0 2 cece eeeseeceecceeeeeeeeeeeeeeteeeeeeedeteeteeeeeeeneeeeenea 41 Print on both sides of the paper cccecceceeeeeeeeeeeeeceeeeaeeeeeeeeeeteeeececaceceecaeeeeeeeeeeeeeeeteteees 42 Set he clor Options iidannieaadedanssaccctedansasdacdlicansaaaddaddasbaandddadashanadbuunswhaandddcenshanddangaanaenadeleeas 42 Enable memory ooreo said ipstadsSaanaececeaiedeby a 43 Manage MFP color options on Macintosh computers 2 eeeeeeeeceeeceeeceecaeeceeeeeeeeeeeeeeeeeeeneetetes 44 Print Color aS Gray icceeesncectgan teen ceeevandeeeetetedgeeee dhet neaaaeeen eset eaeaeee EEEE ANATA EA 44 Advanced color
245. uct Stewardship program 235 Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Material safety data sheet Material Safety Data Sheets MSDS for supplies containing chemical substances such as toner can be obtained by contacting the HP Web site at http www hp com go msds or http www hp com hpinfo community environment productinfo safety Extended warranty HP Care Pack provides coverage for the HP hardware product and all HP supplied internal components excluding consumable items The hardware maintenance covers a specified period of time from date of the HP product purchase The customer can either purchase HP Care Pack within the standard HP product warranty period or purchase
246. ules SIMMs used on previous HP LaserJet MFPs are not compatible with the MFP 206 Chapter15 Work with memory ENWW Install memory DIMMs When installing more memory for the MFP it is possible to install a DIMM to print characters for languages such as Chinese or for the Cyrillic alphabet CAUTION Static electricity can damage DIMMs When handling DIMMs wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package then touch bare metal on the MFP 1 Print a Configuration page by pressing OK and Cancel simultaneously A Supplies Status page may also print If the Configuration page does not print in your language see Information pages 2 After the Configuration page prints turn the MFP off and disconnect the power cable 3 ENWW Install memory DIMMs 207 Release the locks on each side of the DIMM slot 4 Remove the DIMM from the antistatic package 5 Holding the DIMM by the edges as shown in the illustration align the notches on the DIMM with the DIMM slot 6 ENWW 208 Chapter15 Work with memory Firmly press the DIMM straight into the slot Firmly close the locks on each side of the DIMM until they snap into place Ts Close the DIMM door 8 209
247. wall socket Use the power switch to turn the device on If the error persists contact HP customer support See HP Customer Care or the support flyer that came in the MFP box Control panel messages 173 Control panel message Description Recommended action 57 Fan Error Turn off then turn on 59 xx Error 79 Error Turn off then turn on The device has experienced a problem with its internal fan The device has experienced an internal hardware error The device has experienced an internal firmware error Turn off the power by using the power switch wait at least 30 seconds then turn on the power and wait for the device to initialize If the error persists contact HP customer support See HP Customer Care or the support flyer that came in the MFP box Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the device to initialize If a surge protector is being used remove it Plug the device directly into the wall socket Use the power switch to turn the device on If the error persists contact HP Customer Care See HP Customer Care or the support flyer that came in the device box Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the device to initialize If you have recently installed a memory DIMM in the device turn off the device remove the memory DIMM reinstall the
248. ware might not function correctly if you proceed Uninstall the printing software 35 36 Uninstall a Recommended or Custom installation The following methods can be used to uninstall a Recommended or Custom installation HP Color LaserJet CM1015 CM1017 MFP software Uninstall component recommended Windows Add or Remove programs component EA NOTE When uninstalling the software for problem solving purposes try uninstalling only specific MFP printer or scan drivers The shared software programs such as HP PhotoSmart Premier HP Solution Center and HP Document Viewer are unlikely to be the cause of product specific problems These shared software programs should not need to be uninstalled especially if they are being used by another HP product Delete printer drivers from the printers folder Windows 2000 or Windows XP 1 Click Start click Settings and then click Printers B NOTE For Windows XP click Start and then click Printers Right click the icon for the HP Color LaserJet CM1015 CM1017 MFP and click Delete This removes the icon for the product only but it does not remove the associated files To remove the associated files click File from inside the Printers folder then click Server Properties Click the Driver tab click the MFP then click Remove When prompted to confirm the deletion click Yes Click Close to close the Server Properties dialog box and then close the Printers folder Chapter 4
249. way information When all information is entered the MFP may power cycle If at any time during the configuration Cancel is pressed the system exits the menu and the addresses are not saved Automatic configuration 1 2 3 4 On the control panel press Menu Press the navigation arrows to select Network config then press OK Press the navigation arrows to select TCP IP configuration then press OK Press the navigation arrows to select Automatic then press OK It can take several minutes before the automatic IP address is ready for use NOTE To disable or enable specific automatic IP modes such as BOOTP DHCP or AutolP use options provided in the embedded Web server or HP ToolboxFX only Link speed settings EA ie NOTE Incorrect changes to the link speed and duplex settings might prevent the MFP from communicating with other network devices For most situations the MFP should be left in automatic mode Also note that changes may cause the MFP to power cycle makes changes only while the MFP is idle On the control panel press Menu Press the navigation arrows to select Network config then press OK Press the navigation arrows to select Link speed then press OK Press the navigation arrows to select one of the following settings e Automatic e 10T Full e 10T Half e 100T Full e 100T Half Set up the MFP and use it on the network 103 Ex NOTE The setting must match with the network device to which
250. wn arrow to navigate through all control panel menus e Press Back to return to the previous menu e Press OK to make a selection Press the Left arrow or Right arrow to complete the following tasks e Increase or decrease values on the horizontal scroll bar on various copy and photo menus e Browse photos on the graphical display from your memory card Enter an IP address 114 Chapter 12 How do 1 ENWW Control panel menus Use the control panel menus To gain access to the control panel menus use the following steps a 2 Press Menu On the HP Color LaserJet CM1015 MFP press Left arrow or Right arrow to navigate the listings On the HP Color LaserJet CM1017 MFP press Up arrow or Down arrow to navigate the listings Press OK to select the appropriate option Press Cancel to cancel an action or return to the Ready state Press Back to move to the previous menu Control panel menu map These menus are available from the control panel Main menu Use the Copy setup menu to configure basic copy default qualities Use the Reports menu to print reports that provide information about the printer Use the Photo setup menu to configure defaults for photo printing Use the System setup menu to establish basic printer settings The System setup has several sub menus Each is described in the table Use the Service menu to restore default settings clean the printer and activate special modes that affect print output U
251. zvous or Bonjour host name on the configuration page matches the MFP name IP address or Rendezvous or Bonjour host name in the Printer Setup Utility Unable to print from a third party USB card Cause Solution Occurs when the USB software is not installed on the MFP When adding a third party USB card try using the Apple USB Adapter Card Support software The most current Version of this software is available from the Apple Web site When connected with a USB cable the MFP does not appear in the Printer Setup Utility after the MFP is selected Cause Solution This problem is caused by either a software or a hardware component Resolve software problems e Verify that the Macintosh supports USB e Verify that the Macintosh operating system is Mac OSX V10 3 or later e Verify that the Macintosh has the appropriate USB software from Apple Resolve hardware problem e Verify that the MFP is turned on e Verify that the USB cable is connected correctly e Verify the use of the appropriate high speed USB cable ENWW Solve common Macintosh problems 47 Table 5 1 Problems with Mac OS X continued When connected with a USB cable the MFP does not appear in the Printer Setup Utility after the MFP is selected Cause Solution e Ensure there are not too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port o

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