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HP JetDirect 300X User's Manual

1. HP JETDIRECT 33111A NETWORK STATISTICS 3 FIRMWARE REVISION Y US 11 UNICAST PACKETS RCVD 6741039 LAN HW ADDRESS 080009E510BC TOTAL PACKETS RCVD 6775774 PORT SELECT 1OBASE T_ R45 BAD PACKETS RCVD 0 MFG 1D 371637 16F 0LS10 FRAMING ERRORS RCVD 0 PACKETS TRANSMITTED 4823005 1 0 CARD READY UNSENOABLE PACKETS 179 XMIT COLLIS 591094 AMIT LATE COLLISIONS 0 PROTOCOL INFORMATION j TCP 1P STATUS READY APPLETALK STATUS Y ETALK NET 65281 NODE 128 P2 LTALK NET O NODE 182 APPLETALK NAME HP LaserJet 400 0 Series HOST NAME kms23 ETALK ZONE CONFIG BY Bagg Boore IP ADDRESS SUBNET MASK na n i 3 vot seii WT iSECONDS r MTY ALL BLC L C STATUS READY NONE 13 29 43 206 es BOOTP Dici CONFIG FILE WEBJA SERVER NOVELL RETRANS 35 FRAME TYPE REYD NOVELL STATUS READY 0002061 EN Ah 1403019 UNKNOWN ENTB 2 MODE QUEUE SERVER UNKNOWN ENT Ei 2 NODE NAME WTA SERVER NAME ANTARES Figure 6 3 Ethernet Configuration Page Internal EIO Print Servers 98 Troubleshooting the HP JetDirect Print Server Understanding the Token Ring Configuration Page Internal MIO and EIO Print Servers Use the information in this section if you have connected your printer to a Token Ring 802 5 network with an HP JetDirect internal print server Chapter 7 HP JetDirect Configuration Page Messages contains tables of corresponding configuration page messages listed by network operating syste
2. HP Web JetAdmin software runs on Microsoft Windows NT 4 0 HP UX Solaris Red Hat Linux and SuSE Linux systems For information on supported operating systems and browser versions access HP Customer Care Online at http www hp com go webjetadmin Note When installed on a supported host server HP Web JetAdmin can be accessed from any client through a supported web browser by browsing to the HP Web JetAdmin host This allows printer installation and management on Novell NetWare and other networks 8 HP Software Solutions Summary EN Installing HP Web JetAdmin Before installing the HP Web JetAdmin software you must have domain administrator or root privileges 1 Download the installation files from HP Customer Care Online at http www hp com go webjetadmin 2 Follow the instructions on the screen to install the HP Web JetAdmin software Note Installation instructions are also contained in the HP Web JetAdmin install file Verifying Installation and Providing Access Verify that the HP Web JetAdmin software is correctly installed by navigating to it with your browser as shown in the following example http server domain port where server domain is the host name of your web server and port is the port number assigned during installation e Provide users access to HP Web JetAdmin software by adding a link to your web server s home page that is addressed to HP Web JetAdmin s URL For example http s
3. 230 User logged in Remote system type is UNIX Using binary mode to transfer files ftp gt pwd 257 is current directory default port is PORT1 HP LaserJet 4000 ftp gt cd portl 250 CWD command successful f 2 f 2 tp gt pwd 57 PORT1 is current directory HP LaserJet 4000 tp gt bin 00 Type set to I ftp gt put test 200 PORT command successful 150 Opening data connection 226 Transfer complete 18 bytes sent in 0 00 seconds 37 40 Kbytes s ftp gt quit 221 Goodbye System gt script done on Mon Apr 12 16 50 24 1999 80 FTP Printing EN Troubleshooting the HP JetDirect Print Server Introduction This chapter describes how to diagnose and correct problems associated with the HP JetDirect print server A flowchart guides you to the correct procedures for troubleshooting the following e Printer problems e HP JetDirect hardware installation and connection problems e Network related problems This chapter also helps you to understand your HP JetDirect print server configuration page To troubleshoot your HP JetDirect print server you may need the following items Your printer s user guide Your printer s getting started guide The hardware and software installation manuals for your print server EN 81 e The diagnostics tools and utilities provided with your network software such as the PCONSOLE or NWADMIN utility provided with Novell NetWare software or the
4. FTP control connections use TCP port 21 76 FTP Printing EN Data Connection A second connection a data connection is created each time a file is transferred between the client and the FTP server The client controls the creation of a data connection by issuing the commands that require a data connection such as FTP 1s dir or put commands Although the 1s and dir commands are always accepted the HP JetDirect FTP server supports only one data connection for printing at a time The transmission mode for an FTP data connection with the HP JetDirect print server is always in stream mode which marks the end of file by closing the data connection Once a data connection is established the file transfer type ASCII or binary can be specified Although some clients may attempt to autonegotiate a transfer type the default is ASCII To specify the transfer type enter the bin or ascii command at the FTP prompt FTP Login To start an FTP session enter the following command from a MS DOS or UNIX command prompt ftp lt IP address gt where lt IP address gt is the valid IP address or node name configured for the HP JetDirect print server EN FTP Printing 77 If the connection is successful the HP JetDirect model and firmware version will be displayed After a successful connection the user is prompted for a login name and password The default is the client s login name The JetDirect FTP server will allow any user n
5. PORT X STATUS READY Print server is awaiting data INITIALIZING Print server is registering the node address or name type 112 HP JetDirect Configuration Page Messages EN Table 7 3 TCP IP Configuration Messages 1 of 2 Message Description TCP STATUS Current TCP status DISABLED Indicates that TCP IP was manually disabled READY Indicates the HP JetDirect print server is awaiting data INITIALIZING Indicates that the print server is searching for the BOOTP server or trying to get the configuration file through TFTP NOT IN USE Code is in the middle of a download HOST NAME The host name configured on the print server It may be truncated NOT SPECIFIED indicates that no host name was specified in the BOOTP configuration information or TFTP configuration file using a name entry CONFIG BY IP ADDRESS The location from which the print server is obtaining or has obtained its IP configuration information The options are BOOTP RARP default IP BOOTP TFTP DHCP DHCP TFTP or USER SPECIFIED Telnet printer s control panel HP Web JetAdmin or other The Internet Protocol IP address assigned to the HP JetDirect print server This is a required entry for operation of the print server SUBNET MASK The IP subnet mask configured on the HP JetDirect print server NOT SPECIFIED is indicated if no subnet mask has been configured or if the subnet mask is zero
6. c cccccssssssteteeeees 141 Printing on Windows NT DLC LLC Networks Trntrod ction sinees ieren ae e a a EA 143 Installing the DLC Transport and Driver Software 144 Configuring a Printer arnor ana aia 145 HP JetDirect Year 2000 Compliance Introduction oeeie en i ahs e ee 147 Hewlett Packard Year 2000 Warranty cccssssccceeeeees 147 EN Introducing the HP JetDirect Print Server Introduction HP JetDirect print servers allow you to connect printers and other devices directly to a network By attaching directly to a network devices can be conveniently located near users In addition a network connection allows data transfers to or from the device at network speeds HP JetDirect internal print servers are installed in HP printers that have a compatible input output I O slot HP JetDirect external print servers connect printers to the network by adapting the printer s parallel port to a network port Depending on the model HP JetDirect external print servers can connect up to three printers to a network Note Unless otherwise specified the term print server in this manual refers to the HP JetDirect print servers and not a separate computer running print server software EN 1 Supported Print Servers Unless otherwise specified the features described in this guide support the following HP JetDirect print servers with firmware version x 08 03 or later HP JetDirect 600N 400N internal print s
7. 6 Ifthe test file does not print do the following m Check printcap entries m Check printer status using LPC or a similar process m Examine the contents of the logfile for this printer such as usr spool lpd error_log_filename m Check other log files such as HP UX usr adm syslog 94 Troubleshooting the HP JetDirect Print Server EN 7 Ifthe test file prints but is formatted incorrectly do the following m Check rp tag in printcap file Example 1 suggested name for an ASCII or text printer text ljl_text lp rm laserjetl rp text lf f usr spool lpd ERRORLOG sd usr spool lpd 1jl_text Example 2 suggested name for PostScript PCL or HP GL 2 printers raw 1ljl_raw lp rm laserjet rp raw lf usr spool lpd ERRORLOG sd usr spool lpd ljl_raw 8 Check that the printer is set up to print the type of test file you specified PCL PostScript HP GL 2 or ASCII 9 Check whether the printer was turned off or lost its LAN connection in the middle of a print job LPD queues may become disabled or stop sending data if the printer is powered off or if the LAN connection is broken when the printer is in the middle of printing a job Example power is turned off to fix a paper jam Use the HP UX command lpstat Pqname to find out if the queue has been disabled after the printer has powered up again or the connection is reestablished The disabl
8. DEF GATEWAY The IP address of the gateway used when sending packets off the local network Only one default gateway may be configured SYSLOG SERVER Marks the IP address of the syslog server configured on the print server NOT SPECIFIED indicates no syslog server has been configured or the syslog server IP address is zero IDLE TIMEOUT The timeout value expressed in seconds after which the print server closes an idle TCP print data connection Acceptable values are integers between 0 and 3600 A value of zero turns off the timeout mechanism EN HP JetDirect Configuration Page Messages 113 Table 7 3 TCP IP Configuration Messages 2 of 2 Message Description SNMP GET CMTY NAME ALL or SPECIFIED Indicates whether or not an IP SNMP get community name has been configured for the print server This parameter is omitted when the print server is configured from the printer s control panel ALL indicates that the print server will accept all SNMP community names for GetRequests SPECIFIED indicates that a specific SNMP get community name is configured SNMP SET CMTY NAME NONE or SPECIFIED Indicates whether or not an IP SNMP set community name has been configured for the print server This parameter is omitted when the print server is configured from the printer s control panel NONE indicates that the print server will not accept any SNMP community names for SetRequests SPECIFIED indicates that a sp
9. Default gateway address e Syslog server address e Idle timeout period If the printer control panel configuration is supported see the hardware installation guide for your print server or the user guide for your printer for instructions on how to configure the print server from the printer control panel If you need to configure other parameters use BOOTP TFTP to configure all the parameters for the print server If the HP JetDirect print server is configured to receive its configuration from the printer control panel the configuration is saved on the print server over power cycles For information on these parameters see Table 3 4 52 TCP IP Configuration EN Table 3 4 Print Server Parameters 1 of 2 JetDirect Internal Print Server Menu Item Description CFG NETWORK NO Selects whether or not you want to access the JetDirect menu items NO default indicates you do not want to access the menu You must change this to YES each time you want to access the JetDirect EIO menu IPX SPX ON DLC LLC ON TCP IP ON ETALK ON Identifies whether the protocol stack is enabled or disabled The default is ON Change this to OFF to disable this protocol CFG IPX SPX NO Selects whether you want to access the IPX SPX menu and set IPX SPX protocol parameters In the IPX SPX menu you can specify the Frame Type parameter used on your network m Thedefaultis AUTO to automatically set and limit t
10. EN_ll or EN_SNAP The RCVD count indicates how many packets have been received for each frame type EN HP JetDirect Configuration Page Messages 111 Table 7 2 Apple EtherTalk LocalTalk Configuration Messages Message Description APPLETALK STATUS Current AppleTalk status DISABLED indicates that EtherTalk was manually disabled LocalTalk is always enabled READY indicates that the HP JetDirect print server is awaiting data INITIALIZING indicates that the print server is registering the node address or name LTALK NET XXXXX NODE XXX ETALK NET XXXXX NET identifies the AppleTalk Network Number on which the HP JetDirect print server is currently operating NODE identifies the AppleTalk Node Number that the print server chose for itself as part of its initialization sequence PX NODE XXxX X identifies the configured EtherTalk network protocol phase P1 is the earlier or original version of the EtherTalk protocol P2 is the current version of the EtherTalk protocol APPLETALK NAME The name of the printer on the AppleTalk network A number after the name indicates that there are multiple devices with this name and this is the Nth instance of the name APPLETALK TYPE The type of the printer being advertised on the network ETALK ZONE The name of the EtherTalk network zone on which the printer is located LTALK ZONE The name of the LocalTalk network zone which the printer is located
11. point to a list of parameters for a specific peripheral nodename must be the first field in an entry In the example above nodename is picasso hn The host name tag This tag causes the BOOTP daemon to download the host name to the HP JetDirect print server The host name will be printed on the JetDirect configuration page or returned on an SNMP sysName request by a network application ht The hardware type tag For the HP JetDirect print server set this to ether for Ethernet or token for Token Ring This tag must precede the ha tag vm The BOOTP report format tag required Set this parameter to rfc1048 ha The hardware address tag The hardware MAC address is the link level or station address of the HP JetDirect print server It can be found on the HP JetDirect configuration page as the LAN HW ADDRESS On HP JetDirect external print servers it is printed on a label attached to the print server The IP address tag required This address will be the HP JetDirect print server s IP address 28 TCP IP Configuration EN Table 3 1 Tags in the bootptab file 2 of 2 gw The gateway IP address tag This address identifies the IP address of the default gateway router that the HP JetDirect print server will use for communications with other subnets sm The subnet mask tag The subnet mask will be used by the HP JetDirect print server to identify the portions of a
12. successful the program prints the message The printer has been added and is ready to accept print requests 64 Configuring for LPD Printing EN 10 Click OK and select Exit from the List menu 11 Select Exit Sam Note By default the lpsched is not running Make sure you turn the scheduler on when you set up your print queues Printing a Test File To verify that the printer and print server connections are correct print a test file 1 At the UNIX system prompt type lpr Pprinter_name file_nam where printer_name is the designated printer and file_name refers to the file to be printed Examples for BSD based systems Text File lpr Ptextl textfil PCL File lpr Prawl pclfile pcl PostScript File lpr Prawl psfile ps HP GL 2 File lpr Prawl hpglfile hpg For HP UX systems substitute 1p d for lpr P EN Configuring for LPD Printing 65 2 To get print status type the following at the UNIX prompt lpq Pprinter_name where printer_name is the designated printer Examples for BSD based systems lpq Ptextl lpq Praw1 For HP UX systems substitute lpstat for lpq P to get print status This completes the process for configuring the HP JetDirect print server to use LPD LPD on Windows NT 2000 Systems This section describes how to configure Windows NT 2000 networks to use the HP JetDirect LPD Line Printer Daemon services The process consists of two parts Installing TCP IP
13. the printer goes offline 4 Doesa A break in communications may result from the physical network connection being disrupted or the server going down If your printer has auto continue and it is set to OFF you must press the appropriate key KROMIT for example on the printer after the communications problem is solved to put the printer back online Setting auto continue to ON forces the printer to reconnect without user intervention However this does not solve the disconnect problem 5 Does an initializing i i7 message appear on the display This is anormal message Wait about 3 minutes for the message to clear or another message to appear If another message appears see the printer manual or the configuration page for additional information 6 Does an message appear on the display Turn the printer off then on again If the message reappears reinstall the HP JetDirect print server If the service message persists try the following procedure m Turn the printer off m Remove the HP JetDirect print server from the printer m Turn the printer on again 88 Troubleshooting the HP JetDirect Print Server EN 7 8 EN Ifthe message persists after you have removed the HP JetDirect print server the problem may be with the printer See the printer manual for more information If the message does not persist and it was an message the problem is with the HP JetDirect print server and you may n
14. then on again If the error persists after the printer is turned on again there is a problem with the HP JetDirect print server LANERROR REMOVE RECEIVE Run the power on self test turn the printer off then on again If this message reappears on the resulting configuration page you may have a problem with one of the HP JetDirect print servers on your network Check all the HP JetDirect print servers on the network for proper operation LAN ERROR RETRY FAULTS There is a problem with your network cabling or external network configuration Make sure that your network cable is correctly terminated at both ends Verify operation of the hub or switch port 120 HP JetDirect Configuration Page Messages EN Table 7 5 General HP JetDirect Messages 7 of 15 Message Description LAN ERROR TRANSMITTE R OFF There may be a problem with your network cabling or the HP JetDirect print server Check the cabling and BNC T connectors on your Ethernet network If you cannot find a problem with your network cabling run the power on self test turn the printer off then on again If the error persists there is a problem with the HP JetDirect print server LAN ERROR UNDERFLOW There may be a problem with your network cabling or the HP JetDirect print server Check the cabling and BNC T connectors on your network If you cannot find a problem with your network cabling run the power on self test turn
15. DOS and Windows for Windows 3 1x support The HP IP IPX Printer Gateway is included with Novell NetWare 5 and supports NDPS 2 0 It also supports NetWare 4 11 4 2 and intraNetWare both with NDPS already installed Note For more information including access to the HP IP IPX Printer Gateway software and the User Guide access HP Customer Care Online http www hp com support net_printing EN HP Software Solutions Summary 15 EtherTalk or LocalTalk Networks Mac OS This section describes installing printer software for Mac OS compatible computer systems It also explains how to use the HP LaserJet Utility to configure HP printers connected to an AppleTalk network through an HP JetDirect print server This section also explains how to use the Chooser to select and set up a Mac OS computer to print to your HP printer Installing the Printer Software Ifthe HP LaserJet Utility was included on your printer s CD ROM see your printer documentation for installation instructions then skip to the next section to configure the printer If you are installing the HP LaserJet Utility from the HP JetDirect CD ROM use the following installation instructions Note If you are installing the HP LaserJet Utility from a source other than the CD ROM see the README file that accompanies the software for installation instructions Note Automatic virus detection programs might interfere with the installation of this software Turn off a
16. General HP JetDirect Messages 1 of 15 Message Description ARP DUPLICATE IP The ARP layer has detected another node on the network ADDRESS using the same IP address as the HP JetDirect print server Extended error information below this message shows the hardware address of the other node AUTONEGOTIATION Identifies whether IEEE 802 3 Autonegotiation on the ON HP JetDirect 10 100TX port is enabled ON or disabled OFF OFF If ON the HP JetDirect print server will attempt to automatically configure itself onto the network at the proper speed 10 or 100 Mbps and mode half or full duplex If OFF you must manually configure the speed and mode using switches or jumpers on the print server AUTO REMOVAL ERROR The HP JetDirect print server detected an internal hardware error following the Token Ring beacon auto removal process and has removed itself from the ring BABBLE ERROR Run the power on self test turn the printer off then on again If the error persists replace the HP JetDirect print server For information on replacing your HP JetDirect print server see the hardware installation guide for your print server BAD BOOTP REPLY EN An error was detected in the BOOTP reply that the HP JetDirect print server received The BOOTP reply either had insufficient data in the UDP datagram to contain the minimum BOOTP header of 236 bytes had an operation field that was not BOOTPREPLY 0X02 had a header
17. IRVIDOR DR COLA WODO SERVER CODE STAMPANTE MODUS WARTESCHL SERVER MODE SERVEUR FILE ATT NODE naes NoMaRE DE Nopo NOME DEL Nopo mormane NOM DU NOEUD px777777_P1 Npr777777_ PL wpr777777_P1 pr777777_ 1 377777791 Port 2 status as PUERTO 2 as PORTA as 29 nuscunuss 2 23 poRr 2 29 UNABLE TO SENSE NET NUMBER INCAPAZ DE SENTIR NOM DE RED IMPOSSIBILE RILEV NUM RETR NETZNR ERKENNUNO NICHT WOOL DETECTION NUM RESHAU IMPOSi mone oumu SERVER wono ERVIDOR DE COLA WODO SERVER CODE STAMPANTR MODUS WARTRECHL SERVER MODI SERVEUR PILE ATT FODE Names NomeRE DE Nono Nome DBL wopo morenas WOM Du NoRUD NPITT777_P2 NP1777777_P2 wpxv77777_32 NPI777717_p NP1777777 P2 pour 3 sratus puerto 3 29 PORTA 3 29 iscunuss 31 a port 31 a UNABLE TO SENSE NET NUMBER INCAPAZ DE SENTIR NOM DE RED IMPOSSIBILE RILEV KUM RETE NETZNR SRKENNUNG NICHT MOL DETECTION NUM RESEAU IMPOSS wove Guave serven wopo SRVIDOR DE COLA MODO SERVER CODE STAMPANTE MODUS WARTRSCHL BERVER MODE SERVEUR FILE ATT NODE NAME NOMBRE DE NODo NOME DEL NODO morna Hon pu NoEUD NPIT77977_P3 PI779977_P2 MNPIT77777_ 3 WPIT77777 P3 wP1777777 P3 wErWoHK FRAME TYPE OVD RED TIPO DE TRAMA RECIB RETRE TIPO RIOR AICO NETZWERK RAIDORNTYP mer asrau TYPE DE maae REC none Draconoc sconose maena Imco pts ute starus QE many xstan0 oe ite stato Due uLes vont ue tue BERIT ETAT Due Lues rer rop ip starve many ssta00 TeR 1P PREPARADO STATO TCP TP1 PRONTO TCP TP STATUS B
18. JetDirect Print Server EN HP JetDirect Configuration Page Messages Introduction This chapter describes the messages network statistics and status that can be printed on a configuration page If you have not printed a configuration page from your printer see the hardware installation guide for your print server or your printer s getting started guide for instructions These messages include configuration information and error messages for each network operating system The configuration information for individual networks is listed in the following tables Table 7 1 Novell NetWare Configuration Messages Table 7 2 Apple EtherTalk LocalTalk Configuration Messages e Table 7 3 TCP IP Configuration Messages Table 7 4 DLC LLC Configuration Messages Table 7 5 General HP JetDirect Messages status and error messages listed in alphabetical order Note See the chapter Troubleshooting the HP JetDirect Print Server for descriptions and illustrations of Ethernet and Token Ring configuration pages EN 109 Table 7 1 Novell NetWare Configuration Messages 1 of 2 Message IPX SPX STATUS Description Indicates the current IPX SPX protocol status DISABLED indicates that IPX SPX was manually disabled READY indicates the HP JetDirect print server is awaiting data INITIALIZING indicates that the print server is registering the node address or name Code is in the middle of a do
19. Packard NDPS simplifies and streamlines the administration of network printing It eliminates the need to set up and link print queues printer objects and print servers Administrators can use NDPS to manage networked printers within the NetWare 4 11 NetWare 4 2 intraNetWare and NetWare 5 environments The HP IP IPX Printer Gateway is an NLM developed by HP to provide functionality and compatibility with Novell s NDPS It seamlessly integrates HP JetDirect attached printers into the NDPS environment Using the HP Gateway an administrator can view statistics configure gateway settings and configure printing for HP JetDirect connected printers Features Features and benefits provided by the HP Gateway and NDPS are e Smart detection of printers in the NetWare 4 11 4 2 intraNetWare and NetWare 5 environments Automatic installation of printers using IPX SPX Tight integration with Novell s NDS and NWAdmin Status updates from printers Simplified Automatic Driver Download Reduced SAP Traffic Reduces the number of required NetWare User Licenses Native TCP IP printing with NetWare 5 14 HP Software Solutions Summary EN Supported Clients Clients supported by the HP IP IPX Printer Gateway NetWare 5 with NDPS Novell Client 3 0 or greater for Windows 95 98 Novell Client 4 5 or greater for Windows NT NetWare 4 11 4 2 with NDPS Novell Client 2 2 or greater for Windows 95 Novell Client 2 2 or greater for
20. a printer control panel are limited to select parameters e Ease of configuration management Network configuration parameters for the entire network can be in one location Ease of HP JetDirect print server configuration Complete network configuration can be automatically downloaded each time the print server is powered on The factory default state of the HP JetDirect print server is to operate through BOOTP TFTP Systems That Use Network Information Service NIS If your system uses NIS you may need to rebuild the NIS map with the BOOTP service before performing the BOOTP configuration steps Refer to your system documentation Configuring the BOOTP Server For the HP JetDirect print server to obtain its configuration data over the network the BOOTP TFTP servers must be set up with the appropriate configuration files BOOTP is used by the print server to obtain entries in the etc bootptab file on a BOOTP server while TFTP is used to obtain additional configuration information from a configuration file on a TFTP server 26 TCP IP Configuration EN When the HP JetDirect print server is powered on it broadcasts a BOOTP request that contains its MAC hardware address A BOOTP server daemon searches the etc bootptab file for a matching MAC address and if successful sends the corresponding configuration data to the JetDirect print server as a BOOTP reply The configuration data in the etc bootptab file must be properly
21. acne aes Requirements i oeoo eein eeta iei enine eas iae E enea Prot Files sanin A ARONEN Usinge ETP Printing a oa e eaii o e i hake Example of an FTP Session cccccccsssseccecesssessseeeeeeessesees EN Troubleshooting the HP JetDirect Print Server Introduction sienes oni eee iini n a a ae 81 Resetting to Factory Defaults ccccesccccccesssssseceeeeeseesees 83 General Troubleshooting cccccccsssecceccesssssnseceecensensaaees 84 Troubleshooting an LPD UNIX Configuration 0 94 Understanding the Ethernet Configuration Page Internal MIO and EIO Print Servers ccccccceceeeee 96 Understanding the Token Ring Configuration Page Internal MIO and EIO Print Servers cccccccecceeeee 99 Understanding the Ethernet and Token Ring Configuration Pages External Print Servers ccsesseseccessssssneeeeeees 103 HP JetDirect Configuration Page Messages Introductie nnana e iE E E ada 109 TCP IP Overview AG uti 68 e161 0 amp Berne nnsa oe ri eo neuer ee eer a a 131 TPP Address iit reece cist cae etn cactus E dh teeeh been dene e aE 132 Configuring IP Addresse ccccccssssscceccessessneeeeecessseaaes 135 MUDTEES oh 3 cect ien e a eae E Eo A Eat 136 GATEWAYS n EA E T TA e 137 Using the Embedded Web Server Tntrod ction a e aneren e ie an aie E a Eea Ea TEE SESA 139 Requirements niei eel eai arite aait anaiai esaia 140 Viewing the Embedded Web Servet
22. address gt lt LAN hardware address gt ping lt IP address gt From a UNIX command prompt arp s lt IP address gt lt LAN hardware address gt ping lt IP address gt EN TCP IP Configuration 43 where lt IP address gt is the desired IP address to be assigned to the print server The arp command writes the entries to the arp cache on the workstation and the ping command configures the IP address on the print server For example In Windows NT 4 0 or Windows 2000 arp s 13 32 8 98 00 b0 60 a2 31 98 ping 13 32 8 98 In UNIX arp s 13 32 8 98 00 b0 60 a2 31 98 ping 13 32 8 98 Note Once the IP address has been set on the print server additional arp and ping commands will be ignored Once the IP address is configured arp and ping cannot be used unless the print server is reset to factory values On UNIX systems the arp s command may vary between different systems Some BSD based systems expect the IP address or host name in reverse order Other systems may require additional parameters See your system documentation for specific command formats 44 TCP IP Configuration EN Using Telnet This subsection describes how to configure the print server using Telnet Note To use Telnet commands with the HP JetDirect print server a route must be available from your workstation to the print server Simplistically this means that there must be a match between the network identification of your system to th
23. connection to make sure it is secure and in the right place If the problem continues try a different cable or ports on the hub or transceiver 3 Is the network terminated correctly If you are using a ThinLAN thin Ethernet coaxial cable your network must form a line not a loop If your printer is the end node the BNC connector must have a 50 ohm terminator attached to one end 4 Have any software applications been added to the network Make sure they are compatible and that they are installed correctly with the correct printer drivers Refer to the appropriate chapter for your network operating system to verify the connection 90 Troubleshooting the HP JetDirect Print Server EN 10 EN Are other users able to print The problem may be workstation specific Check the workstation network drivers printer drivers and redirection capture in Novell NetWare If other users are able to print are they using the same network operating system Check your system for proper network operating system setup Is your protocol enabled Check the STATUS line for your protocol on the JetDirect configuration page See the end of this chapter for descriptions of the information on the configuration page Is there an error message in the protocol s section on the configuration page See the chapter HP JetDirect Configuration Page Messages for a list of error messages If you are using Token Ring is the data rate cor
24. connection with the print server Make sure that the print server is running and that all cables and routers are functioning correctly Queue Server mode The HP JetDirect print server could not establish an NCP connection to the file server Make sure that the correct file servers are connected When multiple file servers are configured the error is only displayed on the configuration page if none of the file servers were successfully connected UNABLE TO FIND SERVER The HP JetDirect print server was unable to find the NetWare print server Remote Printer mode or file server Queue Server mode There was no response to service queries for advertising print servers or file servers that matched the configured print server or file server name Make sure that the print server or file server is running and that the print server or file server name configured on the HP JetDirect print server matches the actual name used by the print server or file server Also make sure that all cables and routers are functioning correctly EN HP JetDirect Configuration Page Messages 127 Table 7 5 General HP JetDirect Messages 14 of 15 Message Description UNABLE TO GET NDS The NDS server address cannot be located or accessed SRVR ADDR UNABLE TO LOGIN A failure was detected when the HP JetDirect print server tried to log onto the file server This could be caused by the print server object not existing on the file s
25. department If you are using LocalTalk skip this section select Quit from the File menu then go to Selecting Your Printer 1 Select the Settings icon from the scrolling icon list The Please Select a Setting dialog box appears 2 Select Printer Zone in the list and click Edit The Select a Zone dialog box appears 3 Select your preferred network zone from the Select a Zone list and click Set Zone 4 To exit select Quit from the File menu Notify everyone on your network of the new zone for your printer so they can select the printer in the Chooser 20 HP Software Solutions Summary EN Selecting Your Printer Select the Chooser from the Apple menu Select the printer icon for use with your printer If the appropriate printer icon does not appear in the Chooser or you are not sure which icon to select for your printer see Installing the Printer Software in this chapter If AppleTalk is not active an alert dialog box appears on your screen Select OK The Active button turns on Ifyour network is linked to other networks the AppleTalk Zones list dialog box appears in the Chooser If applicable select the zone in the AppleTalk Zones scrolling list where your printer is located Select the printer name you want to use from the list of printer names in the upper right area of the Chooser If the printer s name does not appear in the list make sure the following tasks have been performed m the pr
26. field that did not match the print servers hardware address or had a UDP source port that was not the BOOTP server port 67 udp HP JetDirect Configuration Page Messages 115 Table 7 5 Message General HP JetDirect Messages 2 of 15 Description BAD BOOTP TAG SIZE The tagsize in a vendor specific field in the BOOTP reply is either 0 or greater than the remaining number of unprocessed bytes in the vendor specified area BAD LENGTH RCVD Total number of frames missed because they were too long for the HP JetDirect print server to receive BAD PACKETS RCVD BOOTP DHCP IN Total number of frames packets received by the HP JetDirect print server with errors The HP JetDirect print server is currently in the process of PROGRESS obtaining its basic IP configuration information through BOOTP DHCP and has not detected any errors BURST ERRORS Number of times the HP JetDirect Token Ring print server RCVD could detect no transitions for 5 half bit times between the Start Delimiter SD and the End Delimiter ED CF ERR ACCESS LIST EXCEEDED CF ERR FILE INCOMPLETE The TFTP configuration file specified too many access list entries using the allow keyword The TFTP configuration file contained an incomplete last line that did not end in a newline character CF ERR INVALID PARAM CF ERR LINE TOO LONG A line in the TFTP configuration file contained an invalid value for
27. frame type that multiple frames are using the same network number and more 96 Troubleshooting the HP JetDirect Print Server EN Table 6 1 MIO and EIO Ethernet Configuration Pages Internal Print Servers 2 of 2 Item Description Troubleshooting Information 5 Apple This lists information including whether EtherTalk LocalTalk or not the AppleTalk protocol is working status information correctly or whether or not the protocol Table 7 2 is even enabled The NET and NODE information can be used to verify that the printer is communicating correctly on the network Name and zone verify you selected the correct printer and P2 shown directly below READY indicates that you are using the Phase 2 EtherTalk protocol This should be the same on the printer and on your MacOS computer TCP IP status This lists information that should be information Table 7 3 checked for accuracy when troubleshooting such as TCP IP status IP Address Subnet Mask and Default Gateway From the information in this section you can verify whether or not this is the only device using this IP address and whether or not the address is valid based on the subnet mask that is being used If a router is used you can verify that the Default Gateway is the IP address of the router on the printer side of the router Note Only the first 18 characters of the hostname are printed on the configuration page DLC LLC status Lists
28. has NOT DEFINED not been defined Assign a valid printer number to the HP JetDirect print server or run PCONSOLE and define a printer number for the print server PSERVER CLOSED The print server requested a termination of the connection CONNECTION with the HP JetDirect print server No error exists or is indicated Make sure the print server is running and restart it if necessary READY The HP JetDirect print server has successfully connected to the server and is awaiting data RECEIVE BUFFER ERROR Run the power on self test turn the printer off then on again If the error persists replace the HP JetDirect print server For replacement instructions see the hardware installation guide for your print server REMOVE RECEIVED REQUEST PARAM The HP JetDirect print server has received a Remove Adapter data frame during the Token Ring insertion process or has received a remove ring station data frame request and has removed itself from the ring The HP JetDirect print server determines that a Ring Parameter Server RPS is present on the ring but does not respond to a request initialization data frame RETRY ERROR Verify that the Ethernet network cable is correctly terminated on both ends Make sure your HP JetDirect print server is correctly attached to your network RING BEACONING The HP JetDirect print server receives a beacon data frame after physically inserting into the ring This indicates a
29. mx rr 2400001203 zwr 2400001203 mwr 24 00001203 24 00001203 mx_ar a 00002200 mx 802 3 26 00001200 mx_s02 3 26 00001200 Ex_ 02 3 26 00002200 26 00001200 mx_ 02 3 26 Drejte STATUS READY ESTADO DLC LLC PREPARADO STATO DUC LIC PRONTO DLC LLC STATUS BERETT ETAT DLC uLC PRET rer rP STATUS RADY ESTADO TCP IP PREPARADO STATO TCP IP PRONTO TCP IP STATUS IAT TCP IP mer Host w merge_sp3 NOMERE DE SISTEMA merge spi NOME HOST sp mostam merge_ep3 NOM DE L morE nerge_sp3 CONFIG BY HARP SOOTP TFTP CONFIGURADO POR RARP BOOTP TFTP CONFIG DA RARP BOOTP TPTP KONFIG OBER RARP BOOTP TFTP CONFIG PAR RARP BOOTP TPTP Ip ADDRESS 32 22G0228 DIRECCION IP 13 32 0 228 INDIRIZZO IP 13 32 0 228 IP ADRESSE 13 32 0 228 ADRESSE 1P 13 32 0 220 SUBNET waske 255 200 PATROM SUBRED 255 255 245 0 MASCH RETE SEC 255 255 248 0 TEILNETZMASKE 255 255 240 0 MASQUE S5 RES 255 255 248 0 DEP GATENAY iyo ozr rasama 0 0 0 0 GATEWAY DEP 0 0 0 0 smo GaTENAY 0 0 0 0 PASS DEF 0 0 0 0 SYSLOG SERVER 13 320 74 SERVID SYSLOG 19 32 0 74 SERVER SYSLOG 19 32 0 74 SYSLOG SERVER 13 32 074 SERVR SYSLOG 13 32 0 74 IDLE TIMEOUT SECONDS 600 TIEMPO LIBRE SEGUNDOS 600 TEMPO MAX INATTIV SEC 600 LEERLAUF ZEITLIMIT SEK 600 TEMPORISATION SECONDES 600 Sme GET cowry MAKE AL NONB CWTY SNP GET Toos SNMP LEGGE NOWE CTY TUTTI SWMP ORT GEM RAKE ALLE LIRE NOM APPART SWP TOUS SNMP SET CWTY MAME SPECIFIED NO
30. one of the parameters on that line A line being processed in the TFTP configuration file was longer than the HP JetDirect print server could accept CF ERR MISSING PARAM CF ERR TRAP LIST Aline in the TFTP configuration file was missing a required parameter The TFTP configuration file specified too many trap EXCEEDED destination list entries using the trap destination keyword CF ERR UNKNOWN A TFTP configuration file line contained an unknown KEYWORD keyword CONFIGURATION The configuration information for the NetWare functions is ERROR not stored correctly on the HP JetDirect print server Rerun the installation software to reconfigure If this error persists there may be a problem with the HP JetDirect print server CRC ERROR Check the network topology and verify all cable segments Check for damaged cables 116 HP JetDirect Configuration Page Messages EN Table 7 5 General HP JetDirect Messages 3 of 15 JUMPER ERROR Message Description DATA RATE The Token Ring data rate at which the HP JetDirect print 4 Mbps server can transfer information This setting should be either 16 Mbps 4 or 16 Megabits per second 4 or 16 Mbps depending on your network configuration If the DATA RATE field displays JUMPER ERROR older HP JetDirect print servers check the jumper switch setting on the HP JetDirect print server For information on setting the jumper switch on the print server
31. operating system Follow the steps below to install the DLC Transport and Driver software for the HP JetDirect print server Note The HP Network Port software is installed automatically with the DLC protocol Windows NT 4 0 1 Log onto the network with Supervisor privileges at any user workstation 2 Run Windows NT Right click on Network Neighborhood and then click Properties The Network window appears 4 Click the Protocols tab and then click Add The Select Network Protocol box appears 5 Select DLC Protocol and then click OK 6 Follow the directions on the screen to complete the installation 7 To verify that the DLC software is installed right click on Network Neighborhood click Properties and then click the Protocols tab Make sure that DLC Protocol appears in the Network Protocols window 144 Printing on Windows NT DLC LLC Networks EN Configuring a Printer Before you configure your printer make sure that the following tasks have been performed Internal print servers The print server is installed in the printer and the printer is connected to a network e External print servers The print server has power and is connected to the printer s parallel port and network e The printer is turned on is online and you have printed a JetDirect configuration page If you have not printed a configuration page from your printer see the hardware installation guide for your print server or your printer
32. ping command provided with UNIX systems e A printer configuration page Note Frequently asked questions about installing and configuring HP JetDirect print servers can be found at HP Customer Care Online at http www hp com support net_printing 82 Troubleshooting the HP JetDirect Print Server EN Resetting to Factory Defaults Parameters on the HP JetDirect print server for example the IP address can be reset to factory default values using the following procedures e HP LaserJet Printer with Internal MIO EIO Print Server Reset the HP JetDirect internal print server by resetting the printer For instructions on resetting your printer see the printer manuals CAUTION Resetting the printer will reset all printer settings to their factory defaults After resetting the printer you may need to use the printer s control panel to reconfigure printer settings that are required by users e HP JetDirect External Print Servers Reset the HP JetDirect external print server by holding down the EEJ button on the print server while connecting the power cord After resetting the HP JetDirect print server you may need to reconfigure your computers for printing EN Troubleshooting the HP JetDirect Print Server 83 General Troubleshooting Troubleshooting Chart Assessing the Problem Is the Printer On and Online See Procedure 1 Can you print a Configuration Page See Procedure 2 Does the
33. print server hardware address The server answers with a boot reply packet containing the information the device needs to configure EN TCP IP Overview 135 Subnets When an IP address is assigned to an organization no provision is made for more than one network being present at that location Local network administrators use subnets to partition a network into several different subnetworks Splitting a network into subnets can result in better performance and improved use of limited network address space Subnet Mask The subnet mask is a mechanism used to divide a single IP network into several different networks To subnet the IP address the administrator must take part of the host area of the address and assign it for subnet numbers The subnet mask masks out that specific portion of the host IP address along with the entire network section of the address with ones and leaves this portion as zeros available to host addressing Table A 3 Subnet Masks Bytes Network Subnet Host Host Sections Class A 15 XXX XXX XXX Network Subnet 255 255 0 0 Mask Example IP 15 254 64 2 Address In the table above Subnet Masks the Class A network 15 has been assigned to Hewlett Packard To allow additional networks at the HP site the subnet mask of 255 255 0 0 is used This address designates the second byte of the IP address as the subnet address Using this designation each device is uniquely iden
34. see the hardware installation guide for your print server DATE Identifies the date of manufacture of the HP JetDirect print MANUFACTURED server DHCP NACK After several attempts the DHCP server has failed to acknowledge the configuration The JetDirect print server will restart the configuration process DISCONNECTED The Novell NetWare protocol is disconnected Check the server and the print server DISCONNECTING FROM SERVER The server has been shut down because of a configuration change or reset request This message automatically clears after a few seconds unless the printer is offline is in an error state or is servicing another I O port or another network protocol DISCONNECTING SPX TIMEOUT The SPX connection to the print server was lost after the connection had been made This indicates a possible network problem or a problem with the print server Make sure all cables and routers are functioning correctly Try restarting the print server DUP NODE ADDRESS The HP JetDirect print server found another station on the ring that already has the address which the HP JetDirect print server wishes to use Make sure that all addresses are unique ERR NEGOTIATING BUFFER SIZE A failure was detected when selecting the buffer size to be used when reading print data from the file server This may indicate a network problem When the HP JetDirect print server is configured for multiple file serve
35. server the name should be raw1 raw2 or raw3 depending on the port to which the printer is attached 7 Click Verify to verify that the printer was found 8 Click OK or Create depending on your version of the Desktop Printer Utility 9 Go to the File menu and select Save or use the resulting save dialog depending on your version of the Desktop Printer Utility 10 Enter a name and location for the desktop printer icon and click OK The default name is the printer s IP address and the default location is on the desktop 11 Exit the program For the latest information on using the HP JetDirect LPD services from Mac OS systems search for LPR printing at Apple Computer s Tech Info Library web site at http til info apple com 74 Configuring for LPD Printing EN FTP Printing Introduction FTP File Transfer Protocol is a basic TCP IP connectivity utility to transfer data between systems FTP printing is a way to use FTP to send print files from a client system to an HP JetDirect connected printer In an FTP printing session the client connects and sends a print file to the HP JetDirect FTP server which in turn passes the print file to the printer The HP JetDirect FTP server can be enabled or disabled through a configuration utility such as Telnet Requirements FTP printing requires the following e HP JetDirect print servers with firmware version x 08 03 or later e TCP IP client systems with FTP that c
36. software if not already installed e Configuring a network LPD printer Installing TCP IP Software This procedure lets you check whether you have TCP IP installed on your Windows NT system and to install the software if necessary Note You may need your Windows System distribution files or CD ROMs to install TCP IP components 66 Configuring for LPD Printing EN 1 To check whether you have Microsoft TCP IP Printing protocol and TCP IP printing support Windows 2000 Click Start Settings Control Panel Then double click the Network and Dial up Connections folder Select the Local Area Connection for your network then click the File menu and select Properties If Internet Protocol TCP IP is listed and enabled in the list of components used by this connection the necessary software is already installed Proceed to Configuring a Network Printer for Windows 2000 Systems if not go to step 2 NT 4 0 Click Start Settings Control Panel Then double click the Network option to display the Network dialog box If TCP IP Protocol is listed in the Protocols tab and Microsoft TCP IP Printing is listed in the Services tab you have already installed the necessary software Proceed to Configuring a Network Printer for Windows NT 4 0 Systems If not go to step 2 2 Ifyou have not previously installed the software Windows 2000 In the Local Area Connection Properties window click Install In the Select Ne
37. specify the port Select the Manufacturer and Printer model If necessary click Have Disk and follow the instructions to install the printer driver Click Next Choose to keep the existing driver if prompted Click Next Enter a printer name and choose whether this printer will be the default printer Click Next Choose whether this printer will be available to other computers If shared enter a share name that identifies the printer to other users Click Next If desired enter a location and other information for this printer Click Next Choose whether to print a test page and click Next Click Finish to close the wizard Configuring a Network Printer for Windows NT 4 0 Systems At the Windows NT 4 0 system set up the default printer by performing the following steps 1 Click Start select Settings and click Printers The Printers window opens Double click Add Printer Select My Computer then click Next Click Add Port 70 Configuring for LPD Printing EN 5 Select LPR Port and click New Port 6 In the Name or address of server providing lpd box type the IP address or name of the HP JetDirect print server Note NT clients can enter the IP address or name of the NT server that is configured for LPD printing 7 Inthe Name of printer or print queue on that server box type in lower case raw text or auto Then click OK The HP JetDirect print server treats text files as unformatted
38. systems in which the HP JetDirect print server functionality supports LPD include Berkeley based BSD UNIX systems HP UX Solaris IBM AIX Linux Windows NT 2000 Mac OS The UNIX configuration examples in this section show the syntax for BSD based UNIX systems The syntax for your system may vary See your system documentation for the correct syntax Note The LPD functionality can be used with any host implementation of LPD that complies with the RFC 1179 document The process for configuring printer spoolers however may differ See your system documentation for information on configuring these systems 58 Configuring for LPD Printing EN The LPD programs and protocol include the following Table 4 1 LPD Programs and Protocols Program Name Purpose of Program lpr Queues jobs for printing Ipq Displays print queues lprm Removes jobs from print queues Ipc Controls print queues Ipd Scans and prints the files if the specified printer is connected to the system If the specified printer is connected to another system this process forwards the files to an lpd process on the remote system where the files are to be printed Requirements for Configuring LPD Before you can use LPD printing your printer must be properly connected to the network through the HP JetDirect print server and you must have print server status information This information is listed on the HP JetDirect printer c
39. text or ASCII files Files that are raw are formatted files in PCL PostScript or HP GL 2 printer languages Note For HP JetDirect external print servers with three ports use rawl raw2 raw3 textl text2 text3 or autol auto2 auto3 to specify the port 8 Ensure that the port is selected in the Add Printer list of the available ports then click Next 9 Follow the remaining instructions on the screen to complete the configuration EN Configuring for LPD Printing 71 Verifying the Configuration From within Windows NT print a file from any application If the file prints correctly the configuration was successful If the print job is not successful try printing directly from DOS using the following syntax lpr S lt ipaddress gt P lt queuename gt filenam where ipaddress is the IP address of the print server queuename is the name raw or text and filename is the file you wish to print Ifthe file prints correctly the configuration was successful If the file does not print or prints incorrectly see the chapter Troubleshooting the HP JetDirect Print Server Printing from Windows Clients Ifthe LPD printer on the NT 2000 server is shared Windows clients can connect to the printer on the NT 2000 server using the Windows Add Printer utility in the Printers folder LPD on Mac OS Systems LaserWriter 8 version 8 5 1 or higher is required in order to support IP printing on computers runnin
40. the printer off then on again If the error persists there is a problem with the HP JetDirect print server LAN ERROR WIRE FAULT LAN HW ADDRESS XXXXXXXXXXXX There is a problem with the network cabling Check the cabling between the printer and the network The 12 digit hexadecimal network address of the HP JetDirect print server installed in the printer LATE COLLISION ERROR Check the network topology verify all cable segments and make sure no segment is too long LINE ERRORS RCVD LOBE WIRE FAULT Total number of Token Ring frames received by the HP JetDirect print server with code violations or CRC Cyclic Redundancy Check errors A large number may indicate faulty cabling on your network The HP JetDirect print server has detected an open or short circuit in the cable between the HP JetDirect print server and the Token Ring wiring concentrator Verify that this cable is functional and replace it if necessary LOSS OF CARRIER ERROR Check the network connections If the connections are intact run the power on self test turn the printer off then on again If the error persists replace the HP JetDirect print server For replacement instructions see the hardware installation guide for your print server LOST FRAMES Number of times the end of the frame could not be detected while transmitting MEMORY ERROR Run the power on self test turn the printer off then on again If the e
41. the prompt type ping lt IP address gt where lt IP address gt is the assigned address from RARP The default IP address is 192 0 0 192 10 If ping does not respond see the chapter Troubleshooting the HP JetDirect Print Server 42 TCP IP Configuration EN Using the arp and ping Commands You can configure an HP JetDirect print server with an IP address using an ARP Address Resolution Protocol command from a supported system The protocol is not routable that is the workstation from which the configuration is made must be located on the same network segment as the HP JetDirect print server Using the arp and ping commands with HP JetDirect print servers requires the following Windows NT 2000 or UNIX system configured for TCP IP operation e HP JetDirect firmware version x 08 03 or later The LAN hardware MAC address of the HP JetDirect print server specified on an HP JetDirect configuration page or ona label attached to HP JetDirect external print servers Note On some systems superuser rights may be required for the arp command After an IP address is assigned via arp and ping commands use other tools such as Telnet embedded web server or HP Web JetAdmin software to configure other IP parameters To configure a JetDirect print server use the following commands Depending on the system the LAN hardware address requires a specific format From a DOS prompt Windows NT 2000 arp s lt IP
42. the server address after it has information Table 7 4 been configured EN Troubleshooting the HP JetDirect Print Server 97 HP MIO 1 HP JETDIRECT 32552A NOVELL STATUS 16 TCP IP STATUS 40 A 04 08 NOT CONFIGURED ARP DUPLICATE IP ADDRESS LAN HW ADDRESS 080009AC3D28 MODE QUEUE SERVER 080009F7FA18 PORT SELECT 10BASE T NODE NAME MFG 1D 3613000703010315 NPIAC3D28 SERVER NAME HOST NAME NOT SPECIFIED CONFIG BY RARP BOOTP NOVELL RETRANS O IP ADDRESS 192 0 0 192 NETWORK FRAME TYPE RCVD SUBNET MASK NOT SPECIFIED 00062950 EN_802 2 2035368 DEF GATEWAY 192 0 0 192 UNKNOWN EN SNAP 51 SYSLOG SERVER NOT SPECIFIED NETWORK STATISTICS 46200FF1 ENII 1578545 IDLE TIMEOUT SECONDS 90 UNICAST PACKETS RCVD 570539 SNMP GET CMTY NAME ALL TOTAL PACKETS RCV 17426444 APPLETALK STATUS READY SNMP SET CNTY NAME NONE BAD PACKETS RCVD 61 ETALK NET 326 NODE 139 P2 BOOTP SERVER 0 0 0 0 FRAMING ERRORS RCVO O LTALK NET O NODE 191 CONFIG FILE PACKETS TRANSMI D 621494 APPLETALK NAME HP LaserJet 5 UNSERDABLE PACKETS 2lsi2 R AMIT COLLISIONS ZIETALK ZONE Boise LANI 5 Defa DLC LLC STATUS CONNECTED XMIT LATE COLLISIONS ore SERVER ADDRESS 000092920654 Figure 6 2 Ethernet Configuration Page Internal MIO Print Servers HP LaserJet O Breet 01 TDIRECT PAGE JetDirect Configuration Pag GENERAL INFORMATION
43. to verify that your operating system supports DHCP Note Linux and UNIX systems For more information see the bootpd man page On HP UX systems a sample DHCP configuration file dheptab may be loaded in the etc directory Since HP UX presently does not provide Dynamic Domain Name Services DDNS for its DHCP implementations HP recommends that you set all print server lease durations to infinite This ensures that print server IP addresses remain static until such time as Dynamic Domain Name Services are provided e By a network based server using RARP Reverse Address Resolution Protocol answering the print server s RARP request and supplying the print server with the IP address The RARP method only allows you to configure the IP address e By using the arp and ping commands from your system e By setting configuration parameters using Telnet In order to set configuration parameters set up a Telnet connection from your UNIX system to the HP JetDirect print server using the default IP address The default IP address takes effect two minutes after the printer is turned on if none of the other configuration methods have been used Older products may take longer for the IP address to take effect The default IP address is 192 0 0 192 If Telnet is used the print server saves the configuration even if the printer or print server is turned off 24 TCP IP Configuration EN e By browsing to the embedded Web server on the HP J
44. 1 TOTALE RICEzrON sL RK GESAMTPAKRTE s1 PAQUETS RECUS a BAD PACKETS RCVD Fhe Paoveres zar recm O ERRORI RICRETONE ORY FENLERE PAKETE O MAUVAIS PAQ RECUS FRAMING ERRORS RCVD Jo pas oz mawa remo o zan romat RICRE o ax RAMORPEELER O ERR THAMES RECURS o PACKETS TRANSMITTED M 37 PAQUETES TRANSMIT 37 TRASM SEAZA ERR 3 mx PAKETE 37 PAQUETS TRANSMIS UNSENDABLE PACKETS o PAGTS NO mwvIanLES O ERR TRASMISSIONE O TX KEINE PAKETE O PAQ IWTRANSMIS o vor corurstons COLISIONES my TWTT O COLLISIONI TRASK o ma KOLLESroNmN o coursroNs o mz LATE COLLISTONS contswEs mand mirt o vumm cours TRASK O Tx SP TE KOLLISION O coru TaRDIVES o NOVELL RETRANS O RETRANS DE NOVELL O RITRASH NOVELL O NOVELL SENDEWTEDER O RETRANS NOVELL o NOVELL STATUS 16 ESTADO NOVELL 16 STATO NovELL 16 NOVELL STATUS 16 BTAT NOVELL 16 Nor CONFIGURED xo coMFrauRADO Now coxerameaTo OHNE KONPIGURATION NoN conPzouRE mone QUEUE serven mono SERVTIOR DE COLA MODO SERVER CODE STAMPANTE MODUS YORTRSCHL SERVER moDE SERVEUR ELE AT MODE manz fh NoMBEE DE wopo NOME DEL NODO morana om bo woEUD e es PrBARES NPT6AAERE NPTGBARDS NPTERAEDE NETWORK RANE TYPE RCW RED TIPO DE TRAM RECI RETE TIPO RICE zic RETZWERE Dor RESEND TPR DR Tae aec 00001201 mx 02 7 9 00003203 EN _802 2 s og001201 mw 802 2 3 ooooaz01 9 00001201 zN 802 2 2 0001204 Ex SKA 24 00002204 mx_sNAP 24 00002204 mw swar 24 o0002208 24 00001204 m smar a 00001203
45. 124 POSTSCRIPT UPDATE NEEDED 124 print queue BSD like systems 62 LPD 61 SAM HP UX systems 64 print server HP JetDirect 1 parameters 53 supported 2 PRINT SERVER NOT DEFINED 124 printcap 62 printer gateway see HP IP IPX printer gateway for NDPS PRINTER NUMBER IN USE 125 PRINTER NUMBER NOT DEFINED 125 printer selecting with Apple Chooser 21 proxies internet printer connection software 13 PSERVER CLOSED CONNECTION 125 Q queue configuration LPD 61 EN R RARP using 41 READY 125 RECEIVE BUFFER ERROR 125 REMOVE RECEIVED 125 renaming the printer HP LaserJet Utility 18 REQUEST PARAM 125 requirements embedded web server 140 internet printer connection software 13 LPD configuration 59 Windows NT networks 143 resetting to factory defaults 83 RETRY ERROR 125 RING BEACONING 125 FAILURE 125 RECOVERY 125 S SAM HP UX print queues 64 SECURITY EQUIVALENCE NOT SET 125 self test page see configuration page SERVER ADDRESS 115 NAME 111 SIGNAL LOSS 126 SINGLE STATION 126 SNMP GET CMTY NAME 114 SNMP SET CMTY NAME 114 software installation EtherTalk or LocalTalk Mac OS 16 HP Web JetAdmin 9 Windows NT networks 144 software upgrades 3 SOURCE ROUTING 110 SQE ERROR 126 subnet mask 136 subnets 136 support materials 3 supported networks 2 153 Index T TCP STATUS 113 TCP IP configuration messages 113 installing on Windows NT network 66 overview 131 Telnet configuration parameter examples 48 er
46. 135 NACK 117 SERVER 114 UNIX systems 34 using 33 Windows servers 34 DISCONNECTED 117 DISCONNECTING FROM SERVER 117 SPX TIMEOUT 117 DLC transport and driver 144 DLC LLC configuration messages 115 STATUS 115 DLC LLC Networks Windows NT 143 documentation 3 driver upgrades 3 DUP NODE ADDRESS 117 149 Index E embedded web server supported HP Web JetAdmin version 140 supported web browsers 140 using 139 viewing 141 ERR NEGOTIATING BUFFER SIZE 117 error messages HP JetDirect configuration page 109 printer display 87 ETALK NET 112 ETALK ZONE 112 Ethernet configuration page 96 103 EtherTalk messages 112 EtherTalk or LocalTalk Mac OS configuration 17 installing software 16 networks 16 verifying configuration 18 F FAIL RESERVING PRINTER NUM 117 FIRMWARE REVISION 118 flash image upgrades 3 FRAME COPIED RCVD 118 FRAMING ERROR 118 ERRORS RCVD 118 FS SET ERRORS RCVD 118 FTP printing commands 78 example 80 exiting 78 how to 76 introduction 75 FTP site 3 FUNCTION FAILURE 118 G gateway 14 137 150 H HARD ERROR 118 HOST NAME 113 HP Customer Care Online 3 HP IP IPX printer gateway for NDPS 14 HP JETDIRECT 118 HP JetDirect configuration page messages 109 configuration page how to print 86 general configuration messages 115 supported print server 2 using the printer control panel 52 year 2000 compliance 147 HP LaserJet Utility renaming the printer 18 running 17 HP Web JetAdmin ins
47. ECUS PAR LAN TOTAL PACKET RovDS o zor PAQUETES nemo O TOTALE RICRZIONT O RE ORBAWTPAKETE o Paguars rEcUS o BAD PACKETS RCVD O PAQUETES ERR RECTB o RRRORT RICEZIONE O RX WEKLERH PAKETE o mauvars pag RECUS o LINE ERRORS RCVD O EARS EN LINRA RC O ERRORI LINEA RICEV o na nerrwosrenLen o RRR Lrawga RRcURS BURST ERRORS RCVD RRS DE IMPUL ROBD O RR BURST RICEV o nz BURST FEMLER o RRR powes RECURS o PS SET ERRORS RCVD O RRRS AJUST FS RCBD o aaa st ys RICEV O AX PS SETZFEUER o vs eRT RECURS o FRAME COPIED Revo o TRAMA COPIADA RoBD o ARR COPIA Pace RIC o m o mams RECURS BAD umara Revo O LONG ERRONEA ROBD O PAG TRP LUNGO RIC o m o mauv Lona RECURS ost Frames O PERDIDA DE TRNAS O PACCHETTI PERSI o o maas PERDUES o TOKEN ERRORS ERRORES DE TESTIGO o mRRORI Torm o O ERREURS DE JETON o PACKETS TRANSMITTED PAQURTES TRANSMIT o TRAGM SHNZA ERR o o PAQUETS TRANBMIB o NOVELL RETRANS o RETRANS DE NOVELL O RITRASM NOVELL o o RETRANG NOVELL o NOVELL STATUS many TADO NOVELLE PREPAIADO STATO NOVELE Besart ETAT NOVELL PRET Sounce ROUTING NOW ORIGEN DE DIRCHTO DESCONOC PERCORSO ORIGINES SOONOSC VRSPR ROUTINO wwsenOT ROUTAGE souRCE meom PoRT 1 starus 29 PUERTO 1 2s PORTA 1 29 ANBCHLUSS 1 29 Ponti 2 UNABLE TO SENSE NET NUMBER INCAPAZ DE SENTIR NOM DE RED IMPOSSIBILE RILEV NUM RETE DMETONR EREMOTUNG NICHT WOOL DETECTION NUM RESEAU IMPOSS mons QUEUE saven MoDo
48. EIT TAT TcP TP Per nosz Naw NOT SPECIFIED NOMBRE DE SISTEMA NO ESFECIF NOME HOST Now SPEC NOST NICHT ANGHORD NOM DE L sOTH NON SPRCIPIE conera BY RARF BOOTP CONPIOURADO FOR BARP BOOTP CONTIG DA nane s0oT YONI Coan RaRr BooTP CONTIG PAR AR B0OTP 1P poonass 192 0 0 192 DIRECCION IP 192 0 0 292 INDIRIZZO IP 192 0 0 192 192 0 0 192 ADRESSE TPs 192 0 0 192 SUNET WET NoT SPECIFIED PATRON SUDRED NO ESPECIP MASCH RETE SEC NON SPEC TEILNETZNASRE NICHT ANOEGEB MASQUE S6 RES NON SPECIPIE DEP cxsswat p 192 DRP PASARELA 192 0 0 192 GATEWAY DEP 192 0 0 192 STD OATHWAY 192 0 0 192 PARR DEP 192 0 0 192 systoo seven we OM yro sanvIp systoo Mo ESPRCIF SERVER SYSLOG WON SPEC SYSLOG SERVER NICHT ANGEGES SERVR SYSLOG NON SPECIPIR pue Tamgour seconl huj 90 TIEMPO LIBRE SBOUNDOS 90 TEMPO MAK INATTIV SEC 9O LERRLAUP LEITLINIT SRK 90 TEWPORISATION SECONDES 90 smp orz ciry uwm At NOM CWTY SIM GET Tonos SMAP LEGOR NOME CNTY TUTTI SNMP GRT GRM NAME Atit LIRR NOM APPART SIMP TOUS Smp SRT CATE uwm Nowe NOM CHTY SNMP SRT NINOUNO NOME NMP SET CHNTY NESSUNO SNHP SET GRW NAME KEINER DEF NOM APPART SNMP AUCUN oor saavan 0 0 0 0 saRVID BooTP 0 0 0 0 0 0 0 0 BOOTP BRRVERs 0 0 0 0 senveuR noorP 6 0 0 0 conrra aie Fco CONFIG ONPIa DATEI PICHEER conpra Figure 6 8 Token Ring Configuration Page External Print Servers EN Troubleshooting the HP JetDirect Print Server 107 108 Troubleshooting the HP
49. GQ HEWLETT PACKARD gt HP JetDirect Print Servers 600N 400N 500X 300X Administrator s Guide Administrator s Guide HP JetDirect Print Servers 600N 400N 500X 300X Copyright Hewlett Packard Company 2000 All rights reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Publication number 5969 3521 First Edition February 2000 Warranty The information contained in this document is subject to change without notice HEWLETT PACKARD COMPANY MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This product is based in whole or in part on technology developed by Novell Inc Hewlett Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett Packard MICROSOFT CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE CONTENTS OR USE OF THIS MANUAL AND SPECIFICALLY DISCLAIMS ANY EXPRESSED OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE Further Microsoft Corporation makes no representations or warrantie
50. MB CWTY SNMP SET ESPECIP NOME SNMP SET CNTY SPEC SNMP SET GEM NAME ANGEGEDEN DEF NOM APPART SNMP SPECIFIE 2o07 SERVER 13 32 0 74 SERVED BOOTP 13 32 0 74 SERVER BOOTP 13 32 074 BOOTP SERVER 13 32 0 74 SERVEUR BOOTP 13 32 074 CONFIG FILE 1tag etg FICHERO CONFIG 1tng cfg FILE CONFIG 1tag etg KONPIG DATEI 1tag ctg vrcurae compra 1tng ctg APPLETALE STATUS wey ESTADO APPLETALK PREPARADO STATO APPLETALK PRONTO APPLETALK STATOS BEREIT ETAT APPLETALK PRET ETALK MET 65281 NODE 129 P2 RED ETALK 65261 NODO 129 F2 RETE ETALK 65281 NODO 129 F2 ETALK NETZ 65281 KNOT 129 P3 RES ETALK 65261 NOEUD 129 P2 APPLETALE NAME EP Lasi ihs NOKRE APPLETALK NP LaserJet NOME APPLETALK NP LaserJet 4 APPLETALK NAME HP LaserJet 4 NOM D APPLETALK EP LaserJet m own m w oer ETLE zome i zowa mmut zoma ETALK RIALK 20mR ORE ETALK RYHERTALK TYPE Laserwriter TIPO ETWERTALK LaserWriter TIPO ETWERTALK Laserkriter RTHERTALK TYP TYPE ETEKRTALK Laserkriter Figure 6 6 Ethernet Configuration Page External Single Port Print Servers EN Troubleshooting the HP JetDirect Print Server 105 Hewlett Packard JetDirect EX Plus3 PCL Configuration Page Figure 6 7 Ethernet Configuration Page External Three Port Print Servers 106 Troubleshooting the HP JetDirect Print Server EN Hewlett Packard JetDirect EX Plus3 PCL Configuration Page mP gerornect aassaa
51. MP gETDrRECT 254A HP gRTDIRECT assa up etDrnzct gasoa mp owrornect aasan FIRMARE REVISION o X M FIRMWARE REVISION Z MG 1l VERSIONE FIRMWARE X WO 1i FIRMWARR REVISION X MA 1l REV MICROLOG a ma 11 Lan me aprss SSP 7777 prrscorom sw Laws 100090777777 INDIRIZ MW LAN 100090777777 LAN WW ADRESSE 100090777777 ADRESSE LAN 100090777777 PARALURL PORT 1 lonrcs PUERTO PARALELO 1 BITRONICS PORTA PARALLELA 1i BITRONTCS PARALUELANSCHLUSS l BITRONICS PORT PARALLELE 1t BITRONICS PARALLEL PORT 2 D ONMECTED PUERTO PARALELO 2 DESCONECTADO PORTA PARALLELA 2 SCOLLEGATO PARALLELANSCHLUSS 2 NICHT ANGRSC PORT PARALLELE 2 DECONNECTE PARALLEL PORT 3 DISCONNECTED PUERTO PARALELO 2 DESCONKCTADO PONTA PARALLELA 3 SCOLLEJATO PARALLELANSCHLUSS 3 NICHT ANGESC PORT PARALLELE 3t DECONNECTE DATA RATE 26 Mbps DATA RATE 16 Nope VELOC TRASK 16 Mops DATENIATE 16 Mepa DEDIT DONNEES 16 rope mra xp Coooooooooo00403 1D FABRICANTE 0000000000000403 TD PROD 0000000000000403 HERSTELLER ID10000000000000403 ID PAB Coooo0o000000403 TARJETA R S PREPARADA SCHEDA DI 1 0 PRONTA B a ranTe BEREIT canre z s PRETE ama sratus ESTADO DEL ANILLO STATO DELL ANELLO Riwostatus ETAT DE LASOEAUY SINGLE STATION TACI N UNITARIA STAZIONE SINGOLA INEELSTATION STATION 180E wETWoRK STATISTICS ROTADISTICAS DE LA RED starrericum Dr mate NETZMERE STATIOTIE CONFIGURATION REGEAU wmrcast PACKETS Revo O PAQ DE WOLDE RCRD O TRASM INDIR EW RIC O Rx PAKETE AN 1 ADR O PAQ R
52. NDS PRINTER OBJ The list of notification objects assigned to the printer object NOTIFY ERR cannot be located NDS PRNT SRVR PUBLIC KEY ERR Print Server Object Name mismatch Verify object names NDS PS PRINTER LIST ERROR Cannot locate a list of printers objects that should be assigned to the print server object NDS SRVER PUBLIC KEY ERR NO QUEUE ASSIGNED Print Server Object Name mismatch Verify object names The HP JetDirect print server detected that the print server object has not been assigned any queues to service Assign queues to the print server object using printer installation or NetWare utilities Note When multiple file servers are configured the error is only displayed on the configuration page if none of the file servers were successfully connected NOT CONFIGURED NOVRAM ERROR The HP JetDirect print server has not been configured for NetWare Use the printer installation software to configure the print server for NetWare networks The HP JetDirect print server cannot read the contents of its NOVRAM OUT OF BUFFERS The HP JetDirect print server was unable to allocate a buffer from its internal memory This indicates all buffers are busy due possibly to heavy broadcast traffic or large amounts of network traffic directed to the print server OVERFLOW ERROR Run the power on self test turn the printer off then on again For replacement instructions see the hardware ins
53. P options now and click Next 10 You have successfully set up the DHCP scope on this server Click Finish to close the wizard 38 TCP IP Configuration EN 11 Configure your printer with a reserved IP address within the DHCP scope a In the DHCP tree open the folder for your scope and select Reservations Click the Action menu and select New Reservation Enter the appropriate information in each field including the reserved IP address for your printer Note the MAC address for your HP JetDirect connected printer is available on the HP JetDirect configuration page Under Supported types select DHCP only then click Add Note Selecting Both or BOOTP only will result in a BOOTP configuration due to the sequence in which HP JetDirect print servers initiate configuration protocol requests Specify another reserved client or click Close The reserved clients added will be displayed in the Reservations folder for this scope 12 Close the DHCP manager utility Enabling or Disabling DHCP If you do not want your HP JetDirect print server configured via DHCP you must disable DHCP configuration There are three methods for enabling or disabling DHCP 1 Ifyou use the printer control panel to disable BOOTP on the HP JetDirect print server then DHCP is disabled 2 You can use Telnet to enable or disable DHCP operation on the HP JetDirect print server When you disable a DHCP configuration via Telnet the prin
54. RR MAX Too many print queue objects are assigned to the printer QUEUE OBJECTS Reduce the number of queues assigned NDS ERR NO No printer objects are assigned to the print server object configured to this HP JetDirect print server No print queue objects are assigned to the printer objects located in the NDS directory NDS ERR SRVR NAME UNRESOLVD The file server on the network cannot be located The server may not be running at this time or a communications problem may exist NDS ERR UNABLE TO FIND TREE The NDS tree cannot be located The message may be caused because the file server is not running or because a network communications problem exists NDS ERR UNABLE TO LOGIN Unable to log onto the NetWare directory tree Make sure that the print server object is defined in the directory at the correct context Clear the print server password using NWADMIN NDS ERR UNRESOLVD PRNTR OBJ The printer object cannot be located in the NDS directory NDS ERR UNRESOLVED QUEUE The print queue object cannot be located in the specified NDS context NDS PRINT OBJ QUEUE LIST ERROR The list of print queues assigned to the printer objects cannot be located 122 HP JetDirect Configuration Page Messages EN Table 7 5 General HP JetDirect Messages 9 of 15 Message Description NDS PRINT SERVER The print server object cannot be located in the specified NAME ERROR NDS context
55. S 90 LINE ERRORS RCVD SNMP GET CMTY NAME ALL BURST ERRORS RCVD O NETWORK DIAGNOSTICS SNMP SET CMTY NAME NONE FS SET ERRORS RCVD O PHASE LOBE MEDIA TEST BOOTP SERVER 0 0 0 0 FRAME COPIED RCVD 0 CODE FUNCTION FAILURE CONFIG FILE BAD LENGTH RCVD o o o 0 LOST FRAMES TOKEN ERRORS PACKETS TRANSMITTED Figure 6 4 Token Ring Configuration Page Internal MIO Print Servers HP LaserJet O Brena O 1 JETDIRECT PAG JETDIRECT CONFIGURATION PAGE GENERAL INFORMATION J He JETDIRECT 33112A FIRMWARE REVISION 15 10 1 LAN HW ADDRESS 10009DA7BCE6 I 60 DATA RATE 16 Mops BAD PACKETS MFG 10 37153715 0LS09 LINE ERRORS RCVD BURST ERRORS RCV 1 0 CARD READY FRAME COPIED REVO PROTOCOL INFORMATION J TCP IP STATUS READY NETWORK DIAGNOSTICS mosbrutr RARP BOOTP TFTP 192 0 3 80 255 255 255 0 NAME P OHCP SERVER 182 0 3 40 1G FILE hpnp mps cfa NOVELL STATUS VODE QUEUE SE H SOU G NODE N PIA Figure 6 5 Token Ring Configuration Page Internal ElO Print Servers 102 Troubleshooting the HP JetDirect Print Server EN Understanding the Ethernet and Token Ring Configuration Pages External Print Servers This section describes the Ethernet 802 3 and Token Ring 802 5 configuration page for HP JetDirect external print servers The networking section of each configuration page is divided into sections The item numbers in the following table correspond to
56. The Print dialog box appears 2 Click Print If the printer prints the job you have connected your printer to your network correctly If your printer does not print see the chapter on Troubleshooting the HP JetDirect Print Server 22 HP Software Solutions Summary EN TCP IP Configuration Introduction To operate properly on a TCP IP network the HP JetDirect print server must be configured with valid TCP IP network configuration parameters such as an IP address Depending on your printer and system this can be done in the following ways Note When shipped from the factory the HP JetDirect print server has no IP address If the HP JetDirect print server is not configured with a valid IP address within two minutes after power up a factory default value of 192 0 0 192 will be automatically assigned This address must be reconfigured with a valid address for use on your TCP IP network For more information on TCP IP networks see appendix A By downloading the data from a network based UNIX server using BOOTP Bootstrap Protocol and TFTP Trivial File Transfer Protocol each time the printer is turned on Note The BOOTP daemon bootpd must be running ona BOOTP server that is accessible by the printer EN 23 e By using Dynamic Host Configuration Protocol DHCP This protocol is supported in HP UX Solaris Red Hat Linux SuSE Linux Windows NT 2000 and Mac OS systems Refer to your network operating system manuals
57. UDP UDP provides similar services to TCP However UDP does not acknowledge data receipt and supports request reply transactions with no added reliability or guarantee of delivery UDP is used when acknowledgment and reliability are not required such as during a discovery broadcast IP Address Every host workstation or node on an IP network requires a unique IP address for each network interface This address is a software address that is used to identify both the network and specific hosts located on that network Each IP address can be divided into two separate parts the network portion and the host portion It is possible for a host to query a server for a dynamic IP address each time the device boots up see the section Dynamic Host Configuration Protocol DHCP Note When assigning IP addresses always consult the IP address administrator Setting the wrong address can disable other equipment operating on the network or interfere with communications 132 TCP IP Overview EN IP Address Network Portion Network addresses are managed by an organization in Norfolk Virginia recognized as InterNIC InterNIC has been contracted by the National Science Foundation to manage the Internet addresses and domains Network addresses are distributed to organizations that are in turn responsible for making sure all attached devices or hosts on the network are properly numbered The network address is a four byte address althoug
58. You may spool several printers The following example shows the command to create the spooling directories for printers used for text or ASCII printing and for PCL or PostScript printing Example mkdir usr spool l1pd cd usr spool lpd mkdir 1j1l_text ljl_raw chown daemon ljl_text ljl_raw chgrp daemon ljl_text ljl_raw chmod gt w 1ljl_text ljl_raw EN Configuring for LPD Printing 63 Configuring Print Queues Using SAM HP UX systems On HP UX systems you can use the SAM utility to configure remote print queues for printing text ASCII files or raw PCL PostScript or other printer language files Before you execute the SAM program select an IP address for the HP JetDirect print server and set up an entry for it in the etc hosts file on your system running HP UX 1 Start the SAM utility as a superuser 2 Select Peripheral Devices from the Main menu 3 Select Printers Plotters from the Peripheral Devices menu 4 Select Printers Plotters from the Printers Plotters menu 5 Select Add a Remote Printer from the Actions list then select a printer name Examples my_printer or printerl 6 Select a remote system name Example jetdirect1 node name of the HP JetDirect print server 7 Select a remote printer name Type text for ASCII or raw for PostScript PCL or HP GL 2 Check for a remote printer on a BSD system You must type Y Click OK at the bottom of the menu If the configuration is
59. _name identifies the printer to the user node_name identifies the printer on the network and remote_printer_name_argument is the print queue designation For more information on printcap see the printcap man page Example 1 suggested name for an ASCII or text printer 1j1l_text text1 lp rm laserjetli rp text l1f usr spool l1lpd 1jl1_text log sd usr spool lpd 1jl_text Example 2 suggested name for PostScript PCL or HP GL 2 printers ljl_raw raw1 lp rm laserjetl1 rp raw lf usr spool lpd 1jl_raw log sd usr spool lpd 1ljl_raw 62 Configuring for LPD Printing EN If your printer does not support automatic switching between PostScript PCL and HP GL 2 languages use the printer s control panel if the printer has one to select the printer language or rely on the application to select the printer language via commands embedded in the print data Make sure your users know the printer names for the printers since they must type those names on the command line for printing Create the spooling directory by making the following entries At the root directory type mkdir usr spool lpd cd usr spool lpd mkdir printer_name_l printer_name_2 chown daemon printer_name_l printer_name_2 chgrp daemon printer_name_l printer_name_2 chmod gtw printer_name_l printer_name_2 where printer_name_1 and printer_name_2 refer to the printers to be spooled
60. actions m See your printer documentation for a complete list of control panel messages and corrective actions Troubleshooting the HP JetDirect Print Server 85 Procedure 2 Printing an HP JetDirect Configuration Page The HP JetDirect configuration page is an important troubleshooting tool The information on this page reveals the status of your network and the HP JetDirect print server The ability to print a configuration page provides an indication that the printer is operating correctly See the end of this chapter for descriptions of the information on the configuration pages Check the following items if the configuration page does not print 1 Did you perform the correct steps on the printer to print the configuration page The steps required to print a configuration page vary between different printers See your printer manual or the hardware installation guide for your HP JetDirect print server for specific instructions on how to print a configuration page 2 Is there a print job in process You cannot print an HP JetDirect configuration page to the printer while a print job is in process Wait until the print job is complete then print the configuration page 3 Does an error message appear on the printer control panel display m See Procedure 3 in this section for a list of network related error messages and corrective actions m See your printer documentation for a complete list of control panel messages and
61. ame Passwords are ignored If login is successful a message 230 will be displayed on the client system In addition the available HP JetDirect ports for printing will be displayed HP JetDirect external print servers with multiple ports will display all available ports with Port1 the default port To change ports use the FTP cd change directory command For an example of a successful login see Example of an FTP Session Ending the FTP Session To end an FTP session type quit or bye Commands Table 5 1 summarizes commands available to the user during an FTP printing session 78 FTP Printing EN Table 5 1 Command User Commands for HP JetDirect FTP Server Description user lt username gt lt username gt specifies a user Any user will be accepted and can print to the selected port cd lt port gt lt port gt selects a port number for printing For HP JetDirect single port print servers only port1 is available For multiport print servers specify port1 default port2 or port3 cd specifies the root directory of the HP JetDirect FTP server quit quit or bye terminates the FTP session with the HP JetDirect print server bye dir dir or 1s displays the contents of the current a directory If this command is typed in the root directory a list of available ports for printing is displayed For multiport print servers the available ports for printing are PORT1
62. and 4 05 e Linux System m Netscape Navigator 4 03 4 05 For the latest list of supported web browsers visit HP s Customer Care Online http www hp com go support Supported HP Web JetAdmin Version HP Web JetAdmin is a printer installation and management application for intranets and is available from HP Customer Care Online http www hp com support net_printing HP Web JetAdmin version 5 0 or later is recommended for operation with the HP JetDirect embedded web server 140 Using the Embedded Web Server EN Viewing the Embedded Web Server Before you can use the embedded web server the HP JetDirect print server must be configured with an IP address There are many ways to configure an IP address on the print server For example you can automatically configure IP parameters over the network using BOOTP Bootstrap Protocol or DHCP Dynamic Host Configuration Protocol each time the printer is turned on Or you can manually configure IP parameters using the printer s control panel for selected printers Telnet HP Web JetAdmin or other management software Ifthe HP JetDirect print server does not receive its IP configuration within two minutes a default IP address is automatically assigned 192 0 0 192 This address is not a valid IP address for your network but can be used to initially access the HP JetDirect print server However to use the default IP address you must temporarily set up your system with the sam
63. ansmit to itself while wrapped through its lobe at the Token Ring wiring concentrator This message may also indicate that data frames were received before physical insertion HARD ERROR The HP JetDirect print server is transmitting or receiving beacon frames to or from the ring HP JETDIRECT JXXXXX Identifies the HP JetDirect print server model number INITIALIZING TRYING TO CONNECT TO SERVER The HP JetDirect print server is trying to connect to the NetWare server s This is a normal message Wait until the connection is established or another status message appears INVALID GATEWAY ADDRESS The default gateway IP address specified for the HP JetDirect print server through BOOTP or NOVRAM is an invalid IP address for specifying a single node INVALID IP ADDRESS The IP address specified for the HP JetDirect print server through BOOTP or NOVRAM is an invalid IP address for specifying a single node INVALID SERVER ADDRESS The TFTP server IP address specified for the HP JetDirect print server through BOOTP is an invalid IP address for specifying a single node INVALID SUBNET MASK INVALID SYSLOG ADDRESS The IP subnet mask specified for the HP JetDirect print server through BOOTP or NOVRAM is an invalid subnet mask The syslog server IP address specified for the HP JetDirect print server through BOOTP is an invalid IP address for specifying a single node 118 HP Je
64. arted guide for instructions on printing a configuration page m Select the printer from the Available Printers list and click OK EN HP Software Solutions Summary 17 Verifying Network Configuration To verify your current network configuration print a configuration page If you have not printed a configuration page from your printer see the hardware installation guide for your print server or your printer s getting started guide for instructions If your printer has a control panel make sure a message appears on the control panel for at least 1 minute then print the page The current configuration is listed under AppleTalk Status on the configuration page Note If you have multiple printers on your network you need to print a configuration page to identify the printer s name and zone Renaming the Printer The factory supplies a default name for your printer Hewlett Packard highly recommends that you rename your printer to avoid having multiple printers with similar names on your network You can name your printer anything you like for example Michael s LaserJet 5M The HP LaserJet Utility has the ability to rename devices located in different zones as well as the local zone no zones need to be present in order to use the HP LaserJet Utility 1 Select the Settings icon from the scrolling icon list The Please select a setting dialog appears 2 Select Printer Name in the list 18 HP Software So
65. asing the IP address 51 using 45 test file printing 65 testing the configuration EtherTalk LocalTalk 22 TFTP IN PROGRESS 126 LOCAL ERROR 126 REMOTE ERROR 126 RETRIES EXCEEDED 126 TFTP Trivial File Transfer Protocol 25 TIMEOUT 126 TOKEN ERRORS 126 Token Ring configuration page 99 103 TOTAL PACKETS RCVD 126 TRANSMIT BEACON 126 ERROR 126 troubleshooting flow chart 84 HP JetDirect print server 81 TRYING TO CONNECT TO SERVER 127 TURN PRINTER OFF ON 127 154 U UDP User Datagram Protocol 132 UNABLE TO ATTACH TO QUEUE 127 CONNECT TO SERVER 127 FIND SERVER 127 GET NDS SRVR ADDR 128 LOGIN 128 SENSE NET NUMBER 128 SET PASSWORD 128 UNDERFLOW ERROR 128 UNEXPECTED PSERVER DATA RCVD 128 UNICAST PACKETS RCVD 128 UNIX HP UX and Solaris networks LPD printing 57 UNKNOWN NCP RETURN CODE 129 JNSENDABLE PACKETS 129 upgrades software driver and flash image 3 User Datagram Protocol UDP 132 cx V virus detection programs 16 WwW warranty year 2000 147 Web JetAdmin see HP Web JetAdmin WEBJA SERVER 129 Windows NT networks DLC LLC 143 World Wide Web HP website 3 EN Index X XMIT COLLISIONS 129 XMIT LATE COLLISIONS 129 Y year 2000 compliance 147 Z zone selecting EtherTalk LocalTalk 20 EN 155 Index 156 EN Copyright 2000 Hewlett Packard Company 2 2000 Manual Part Number 5969 3521 5969 3521 Li HEWLETT PACKARD
66. at of the HP JetDirect print server On Windows 95 98 and NT 2000 systems you can use the following route command at a DOS prompt to add a route to the print server route add lt IP address JetDirect gt lt IP address workstation gt where lt IP address JetDirect gt isthe IP address configured on the HP JetDirect print server and lt IP address workstation gt is the IP address of the workstation s network card that is attached to the same physical LAN as the print server CAUTION Using Telnet to change dynamically configured JetDirect print servers for example using BOOTP RARP DHCP may result in a static configuration depending on the parameter being changed EN TCP IP Configuration 45 To set configuration parameters you must set up a Telnet connection from your system to the HP JetDirect print server 1 2 Type the following at the system prompt telnet lt IP address gt where lt IP address gt may be the assigned address from BOOTP RARP DHCP the printer control panel or the default IP address The default IP address is 192 0 0 192 The lt IP address gt is listed on the JetDirect configuration page When the server responds connected to IP address press E twice to make sure that the Telnet connection is initialized If you are prompted for a password type the correct password By default Telnet does not require a password but you can set up to a 14 character password by using the password com
67. break in the ring RING FAILURE The HP JetDirect print server times out when attempting a ring purge after becoming the active monitor that is the HP JetDirect print server is unable to receive its own ring purge data frames RING RECOVERY The HP JetDirect print server has received claim token data frames on the ring The HP JetDirect print server may be transmitting the claim token frames SECURITY EQUIVALENCE NOT SET The security equivalences for your print server are not set up properly Reconfigure your print server EN HP JetDirect Configuration Page Messages 125 Table 7 5 Message General HP JetDirect Messages 12 of 15 Description SIGNAL LOSS The HP JetDirect print server has detected a loss of signal on the ring Check the cable from the HP JetDirect print server to the network and check the wiring concentrator or A signal loss condition has been detected at the HP JetDirect print server receiver input during the open process either when wrapped or inserted onto the ring SINGLE STATION SQE ERROR The HP JetDirect print server has sensed that it is the only station on the ring Run the power on self test turn the printer off then on again If the error persists replace the HP JetDirect print server TFTP IN PROGRESS The HP JetDirect print server is currently in the process of obtaining its basic IP configuration information through TFTP and has not detec
68. c OS systems 72 NT systems 66 printing how to 57 troubleshooting 94 setup overview 60 LTALK NET 112 ZONE 112 151 Index M manuals 3 MEMORY ERROR 121 messages DLC LLC 115 EtherTalk LocalTalk 112 HP JetDirect 109 115 TCP IP 113 MFG ID 121 MODE 110 N NDPS see HP IP IPX printer gateway for NDPS NDS AUTHENTICATION ERROR 121 CONNECTION STATE ERROR 122 PRINT OBJ QUEUE LIST ERROR 122 PRINT SERVER NAME ERROR 123 PRINTER OBJ NOTIFY ERR 123 PRNT SRVR PUBLIC KEY ERR 123 PS PRINTER LIST ERROR 123 SERVR PUBLIC KEY ERR 123 152 NDS ERR CANNOT READ Q HOST 122 CHANGE PSSWD FAILED 122 EXCEEDS MAX SERVERS 122 INVALID SRVR VERS 122 MAX PRINT OBJECTS 122 MAX QUEUE OBJECTS 122 NO PRINTER OBJECTS 122 NO QUEUE OBJECTS 122 SRVR NAME UNRESOLVD 122 UNABLE TO FIND TREE 122 UNABLE TO LOGIN 122 UNRESOLVD PRNTR OBJ 122 UNRESOLVED QUEUE 122 NetWare networks configuration messages 110 testing communication with JetAdmin 91 network EtherTalk or LocalTalk Mac OS 16 verifying configuration 18 NETWORK FRAME TYPE RCVD 111 network printer configuration NT 3 51 69 NT 4 0 70 NIS Network Information Service 26 NO QUEUE ASSIGNED 123 NODE NAME 110 NOT CONFIGURED 123 NOVRAM ERROR 123 EN Index O OUT OF BUFFERS 123 OVERFLOW ERROR 123 P PACKETS TRANSMITTED 123 PARALLEL PORT X 124 PASSWORD ERROR 124 ping command 43 PORT CONFIG 124 PORT SELECT 124 PORT X STATUS 111 112 POSTSCRIPT MODE NOT SELECTED
69. corrective actions 86 Troubleshooting the HP JetDirect Print Server EN Procedure 3 Resolving Printer Display Error Messages Check the following information to resolve network related error messages that appear on the printer control panel display This information assumes you have already printed a configuration page appear on the printer display m Ifyou are using thin Ethernet coaxial cable a cabling problem has been detected Verify the network cabling connections and router configurations m Ifyou downloaded Flash images recently turn off the printer then turn it back on m Verify that the correct print server name appears next to NODENAME on the configuration page Ifnot see the chapter for your network operating system for installation information 2 Does 0 ori appear on the display m Make sure that the print server is connected to the network m See if any error messages appear on the configuration page See the end of this chapter for descriptions of the information on the configuration pages or the chapter HP JetDirect Configuration Page Messages for error message information F appear on the Wait for ten minutes to see if it clears If it does not you may need to replace the HP JetDirect print server EN Troubleshooting the HP JetDirect Print Server 87 F appear on the display The HP JetDirect print server detected a break in the data communications When this error occurs
70. cting an unlimited lease duration for the scope causes all clients in that scope to have infinite leases If you want clients on your network to have finite leases you can set the duration to a finite time but you should configure all printers as reserved clients for the scope TCP IP Configuration 35 8 Skip this step if you have assigned unlimited leases in the previous step Otherwise select Scope and select Add Reservations to set up your printers as reserved clients For each printer perform the following steps in the Add Reserved Clients window to set up a reservation for that printer Type the selected IP address Obtain the MAC address or hardware address from the configuration page and type this address in the Unique Identifier box c Type the client name any name is acceptable d Select Add to add the reserved client To delete a reservation in the DHCP Manager window select Scope and select Active Leases In the Active Leases window click on the reservation you want to delete and select Delete 9 Select Close to return to the DHCP Manager window 10 Skip this step if you are not planning to use WINS Windows Internet Naming Service Otherwise perform the following steps when configuring your DHCP server a From the DHCP Manager window select DHCP Options and select one of the following Scope if you want Name Services only for the selected scope Global if you want Name Services for all sco
71. d to the HP JetDirect print server and lt port gt is 9100 HP JetDirect data port 9101 or 9102 can also be used for ports 2 or 3 respectively of a JetDirect multiport external print server m In the Telnet session type in data and press BEE m The data should print to the printer a manual form feed may be required 13 If you are using Microsoft Windows NT does the printer appear in the HP Web JetAdmin or HP JetAdmin software m Verify network and HP JetDirect settings on the configuration page See the end of this chapter for descriptions of the information on the configuration page m Confirm the network settings for the printer using the printer control panel for printers with control panels m See the troubleshooting section in the online help included with the HP Web JetAdmin software for your network operating system 92 Troubleshooting the HP JetDirect Print Server EN 14 If you are using Microsoft Windows NT 4 0 does the printer appear in the Add a Hewlett Packard Network Peripheral Port dialog box m Verify network and HP JetDirect settings on the configuration page See the end of this chapter for descriptions of the information on the configuration page m Confirm the network settings for the printer using the printer control panel for printers with control panels m See the troubleshooting section in the online help included with the HP Web JetAdmin software for your network operating system 15 If you a
72. default PORT2 and PORTS pwd Displays the current directory or the current JetDirect printing port put lt filename gt lt filename gt specifies the file to send to the selected HP JetDirect print server port For multiport print servers a different port can be specified in the command put lt filename gt lt port gt bin Configures an FTP binary image file transfer ascii Configures an FTP ASCII file transfer HP JetDirect print servers support only non print format control for character transfers standard values for spacing and margins are used Press the K3 and KJ keyboard keys simultaneously to abort the FTP service command and any transfer of data The data connection is closed rhelp Displays the FTP commands supported EN FTP Printing 79 Example of an FTP Session This is an example of a typical FTP printing session System gt ftp 150 10 2 101 Connected to 150 10 2 101 220 JD FTP Server Ready Name 150 10 2 101 root Kelli 331 Username OK send identity email name as password Password 230 Hewlett Packard J3265A FTP Server Version 1 0 Directory Description PORT1 default Print to port 1 HP LaserJet 4000 PORT2 Print to port 2 HP Color LaserJet 4500 PORT3 Print to port 3 unknown device To print a file use the command put lt filename gt portx or cd to desired port and use put lt filename gt Ready to print to PORT1
73. e IP network number or establish a route to it After an IP address is established on the print server perform the following steps 1 Run a supported version of your web browser 2 Enter the IP address of the print server as the URL X Netscape File Edit View Go Communicator Help 2 2 A 2 Cs oC Back Forward Reload Home Search Guide Frnt Security 7 d Bookmarks Go to 15 24 2271 4 Figure B 2 Entering the IP Address The HP JetDirect main web page will be displayed Click the icon on the web page for more information EN Using the Embedded Web Server 141 Special Features The HP JetDirect print server supports the Internet Printing Protocol In addition HP provides software to configure NT clients for internet printing To automatically set up a printing pathway between your computer and this printer click Internet Printing Install Wizard HP JetDirect external print servers provide scanning capabilities for selected HP All in One peripherals When connected to a supported peripheral a R N button provides you with access to the scanning feature For more information click the icon on the Scan page If your printer has been discovered through HP Web JetAdmin 5 0 or later the embedded web server on the HP JetDirect print server will provide a link to HP Web JetAdmin for management of this and other HP JetDirect devices on the network A link to the HP web page is provided Sim
74. e Reverse Address Resolution Protocol RARP on UNIX and Linux systems This setup procedure enables the RARP daemon running on your system to respond to a RARP request from the HP JetDirect print server and to supply the IP address to the print server 1 2 3 EN Turn the printer off Log onto your UNIX or Linux system as a superuser Make sure the RARP daemon is running on your system by typing the following command at the system prompt ps ef grep rarpd Unix ps ax grep rarpd BSD or Linux The system response should be similar to the following 861 0 00 2 24 72 5 14 03 0 00 rarpd a 860 0 00 5 36 140 5 14 03 0 00 rarpd a If the system does not display a process number for the RARP daemon see the rarpd man page for instructions on starting the RARP daemon Edit the etc hosts file to add your designated IP address and node name for the HP JetDirect print server For example 13 32 11 24 laserjetl TCP IP Configuration 41 7 Edit the etc ethers file etc rarpd conf file in HP UX 10 20 to add the LAN hardware address station address from the configuration page and the node name for the HP JetDirect print server For example 00 60 b0 a8 b0 00 laserjetl Note If your system uses Network Information Service NIS you need to incorporate changes to the NIS host and ethers databases 8 Turn the printer on 9 To verify that the card is configured with the correct IP address use the ping utility At
75. ecific SNMP set community name is configured BOOTP SERVER The IP address of the system that responds to the print server s BOOTP request with configuration data This parameter is omitted when the print server is not configured using BOOTP NOT SPECIFIED indicates that the server s IP address field in the BOOTP reply packet was zero DHCP SERVER The IP address of the system that responds to the print server s DHCP request with configuration data This parameter is omitted when the print server is not configured using DHCP CONFIG FILE The name of the HP JetDirect configuration file The file pathname may be truncated to fit on two lines This parameter is omitted when the print server is configured from the printer s control panel NOT SPECIFIED indicates that a file was not specified in the BOOTP reply from the host 114 HP JetDirect Configuration Page Messages EN Table 7 4 DLC LLC Configuration Messages Message Description DLC LLC STATUS Current DLC LLC status DISABLED Indicates that DLC LLC was manually disabled through the printer s control panel if available DISABLED Indicates that LAN Server was manually disabled through the printer s control panel if available READY Indicates the HP JetDirect print server is awaiting data NOT IN USE Code is in the middle of a download SERVER ADDRESS Station address of the remote end of the connection Table 7 5
76. ed queue can be restarted using the following command HP UX enable qname EN Troubleshooting the HP JetDirect Print Server 95 Understanding the Ethernet Configuration Page Internal MIO and EIO Print Servers This section describes the Ethernet 802 3 configuration page for HP JetDirect internal print servers Chapter 7 HP JetDirect Configuration Page Messages contains tables of corresponding configuration page messages listed by network operating system The networking section of the Ethernet 802 3 configuration page is divided into seven sections The item numbers in the following table correspond to the callouts in Figure 6 2 MIO and 6 3 EIO Table 6 1 MIO and EIO Ethernet Configuration Pages Internal Print Servers 1 of 2 Item Description Troubleshooting Information 1 HP JetDirect product This section provides product information Table 7 5 identification and port selection information 2 HP JetDirect print server This lists error conditions or Ready status information Table 7 5 3 Network statistics This is an example of a network with Table 7 5 good hardware and plenty of bandwidth All zeros or a high percentage of any of the items currently at zero can indicate network hardware problems 4 Novell NetWare status This lists information including Network information Table 7 1 Frame Types received This setting may indicate that the HP JetDirect print server is locking onto the wrong
77. eed to replace it See the replacement instructions in your warranty For information on other messages see the printer manual Depending on the type of problem that causes th message the print server may send a diagnostics page to the printer when the error occurs If you get multiple diagnostics pages for a single failure forward these pages to your HP authorized dealer for further analysis If you need to replace the print server include the diagnostics pages with the old print server Does E appear on the display a Try a different slot if available m Call for printer support Does a message other than or the messages listed in this section appear on the display See your printer documentation for a complete list of control panel messages and corrective actions Troubleshooting the HP JetDirect Print Server 89 Procedure 4 Resolving Printer Communication Problems with the Network Check the following items to verify that the printer is communicating with the network This information assumes you have already printed a configuration page 1 Is there any physical connection problems between the workstation or file server and the HP JetDirect print server Verify network cabling connections and router configurations 2 Are your network cables connected properly Make sure that the printer is attached to the network using the appropriate HP JetDirect print server port and cable Check each cable
78. entered For a description of entries see Bootptab File Entries The BOOTP reply may contain the name of a configuration file containing enhanced configuration parameters If the HP JetDirect print server finds such a file it will use TFTP to download the file and configure itself with these parameters For a description of entries see TFTP Configuration File Entries Configuration parameters retrieved via TFTP are optional Note HP recommends that the BOOTP server be located on the same subnet as the printers it serves BOOTP broadcast packets may not be forwarded by routers unless the routers are properly configured CAUTION Community names passwords for your printer are not secure If you specify a community name for your printer select a name that is different from passwords used for other systems on your network EN TCP IP Configuration 27 Bootptab File Entries An example of a etc bootptab file entry for an HP JetDirect print server is provided below picasso hn picasso ht ether vm rfc1048 ha 0060b0123456 tip 13 10 10 248 7sm 255 255 255 0 igw 13 10 10 1 Ig 13 10 10 3 T144 hpnp picasso cfg Note that the configuration data contains tags to identify the various HP JetDirect parameters and their settings The tags are identified in Table 3 1 Table 3 1 Tags in the bootptab file 1 of 2 nodename The name of the peripheral This name identifies an entry
79. eplacement instructions see the hardware installation guide for your print server UNEXPECTED PSERVER DATA RCVD UNICAST PACKETS RCVD The print server sent some data when the HP JetDirect print server had not given its permission to do so This indicates a possible print server problem possibly a software problem Number of frames specifically addressed to this HP JetDirect print server This does not include broadcasts or multicasts 128 HP JetDirect Configuration Page Messages EN Table 7 5 General HP JetDirect Messages 15 of 15 Message Description UNKNOWN NCP RETURN CODE The HP JetDirect print server encountered an unexpected fatal error after it had successfully connected to the file server A wide variety of failures could produce this error message including a downed file server or a network router failure XXX XXX XXX XXX UNSENDABLE Total number of frames packets not successfully PACKETS transmitted because of errors WEBJA SERVER Identifies the IP address or domain name of the server that the HP JetDirect print server uses for Web JetAdmin services XMIT COLLISIONS Number of frames not transmitted because of repeated collisions XMIT LATE Total number of frames not transmitted because a late COLLISIONS collision occurred A large number may indicate a cabling problem on the network EN HP JetDirect Configuration Page Messages 129 130 HP JetDirect Co
80. erver or because of a security check that prevents the print server from logging in Make sure the file server name and print server object name are correct Use PCONSOLE to erase the password for the print server object Create a new print server object When the HP JetDirect print server is configured for multiple file servers the error is only displayed on the configuration page if none of the file servers made the connection UNABLE TO SENSE NET NUMBER The HP JetDirect print server has been trying for over 3 minutes to determine the NetWare protocol used on the network Make sure that any file servers and routers are operating correctly Make sure that the settings for NetWare frame type and source routing are correct UNABLE TO SET PASSWORD A failure was detected when the HP JetDirect print server tried to set the password for the print server object Whenever the HP JetDirect print server is able to log in without a password it sets the password automatically This indicates a networking or security problem Create a new print server object When multiple file servers are configured the error is only displayed on the configuration page if none of the file servers were successfully connected UNDERFLOW ERROR Check the cabling and BNC T connectors If the error persists run the power on self test turn the printer off then on again If the error persists replace the HP JetDirect print server For r
81. erver domain port EN HP Software Solutions Summary 9 Configuring and Modifying a Device Using your browser navigate to HP Web JetAdmin s URL For example http server domain port Follow the instructions on the appropriate home page to configure or modify your printer Note You can also substitute the server domain with the TCP IP address Removing HP Web JetAdmin Software To remove HP Web JetAdmin software from your web server use the uninstall program provided with the software package Internet Printer Connection Software HP JetDirect print servers firmware version x 07 16 or later support the Internet Printing Protocol IPP Using the appropriate software on your system you can create an IPP print path from your system to any HP JetDirect connected printer over the Internet Note For incoming print path requests the network administrator must configure the firewall to accept incoming IPP requests Security features available in the software are currently limited Windows NT 4 0 For Windows NT 4 0 you can use the HP Internet Printer Connection software 10 HP Software Solutions Summary EN e Use a supported Web Browser such as Netscape Navigator or Microsoft Internet Explorer to view the embedded web server on the HP JetDirect print server Contact your network administrator to get the IP address or URL of the printer and browse to the print server s web page Click on the Internet Printing Instal
82. ervers e HP JetDirect 500X 300X external print servers Supported Networks HP JetDirect print servers support a variety of network protocol suites including TCP IP IPX SPX DLC LLC and AppleTalk protocols In addition HP provides software for network configuration on the following networks Novell NetWare including systems with NDPS Microsoft Windows 95 98 Microsoft Windows NT 4 0 Microsoft Windows 2000 Apple EtherTalk and LocalTalk UNIX HP UX and Solaris Internet via Internet Printer Connection software Linux RedHat and SuSE Note If not supplied with this product HP network configuration and management software for supported systems may be obtained from HP Customer Care Online http www hp com support net_printing For software to set up network printing on other systems consult your system vendor 2 Introducing the HP JetDirect Print Server EN Support Materials The manuals listed below are shipped with your print server or with printers that have factory installed print servers Getting Started Guide or equivalent printer documentation shipped with printers that have factory installed HP JetDirect print servers This manual the HP JetDirect Administrator s Guide The HP JetDirect Print Server Hardware Installation Guide shipped with non factory installed print servers Software Driver and Flash Image Upgrades Hewlett Packard offers downloadable electronic upgrades for HP JetDi
83. ess back to the DHCP server IP address pool Syslog Server syslog server where syslog server identifies Example ethertalk 1 Example 13 32 11 85 the parameter and 13 32 11 85 specifies the IP address of that server Protocol IPX SPX 1 1 enables 0 disables Enabling Disabling dlc llc 1 1 enables 0 disables 1 enables 0 disables Idle Timeout Parameter Example idle timeout 120 where idle timeout identifies the parameter and 120 specifies the number of seconds an idle print data connection is allowed to remain open If you set this parameter to 0 the connection does not terminate and no other host is able to make a connection Banner Page Parameter Example banner 1 1 enables 0 disables EN TCP IP Configuration 49 Table 3 3 Port and Banner Page Example port 2 banner 0 Telnet Configuration Parameter Examples 2 of 2 For multiport JetDirect print servers port specifies the port that you want to enable or disable a banner page In this example disable banner page on port 2 The default port is port 1 Set Community Name Example DHCP Parameter Example set cmnty name my_network dhcp config 1 where set cmnty name identifies the parameter and my_network specifies the name you want to set The Set Community Name parameter is a network management security mechanism that enables external network management entitie
84. et using switches or jumpers PORT SELECT Specifies the port on the print server that has been detected for use RJ 45 BNC 10Base2 or DBY If DISCONNECTED is displayed verify that the network cable has been properly attached to the desired port POSTSCRIPT MODE NOT SELECTED or POSTSCRIPT UPDATE NEEDED The printer does not support the EtherTalk MIO extensions It may be a printer which does not support AppleTalk When this message is displayed the other AppleTalk messages ADDRESS APPLETALK NAME ZONE NAME are not displayed PRINT SERVER NOT DEFINED The file server does not have a print server object that corresponds to the specified NetWare node name Use printer installation software or PCONSOLE to create the print server object When the HP JetDirect print server is configured for multiple file servers the error is only displayed on the configuration page if none of the file servers made the connection 124 HP JetDirect Configuration Page Messages EN Table 7 5 Message General HP JetDirect Messages 11 of 15 Description PRINTER NUMBER IN USE The printer number assigned to the printer is already in use by another printer Assign an unused printer number This may also occur when a printer is power cycled in which case the error goes away after the print server times out and detects the lost connection PRINTER NUMBER The printer number you assigned to the remote printer
85. etDirect print server and setting the configuration parameters e By manually entering the configuration data using the printer control panel keys The control panel method allows you to configure only a limited subset of configuration parameters IP address subnet mask default gateway address and idle timeout Therefore control panel configuration is recommended only during troubleshooting or for simple installations If control panel configuration is used the print server saves the configuration over power cycles Using BOOTP TFTP This section describes how to configure the print server using BOOTP Bootstrap Protocol and TFTP Trivial File Transfer Protocol services on UNIX servers BOOTP and TFTP are used to download network configuration data from a server to the HP JetDirect print server over the network Note On Windows NT 2000 server systems use the Microsoft DHCP utilities to set up HP JetDirect configuration via BOOTP For more information see Using DHCP Note If the JetDirect print server and BOOTP DHCP server are located on different subnets IP configuration may fail unless the routing device supports BOOTP Relay allows the transfer of BOOTP requests between subnets EN TCP IP Configuration 25 Why Use BOOTP TFTP Using BOOTP TFTP to download configuration data has the following benefits Enhanced configuration control of the HP JetDirect print server Configuration by other methods such as
86. etwork connections If the connections are intact run the power on self test turn the printer off then on again If the error persists replace the HP JetDirect print server For replacement instructions see the hardware installation guide for your print server LAN ERROR NO LINKBEAT With a 10 100 Base T port connected this message is displayed if Link Beat is not sensed Check the network cable and verify that the concentrator hub is providing Link Beat LAN ERROR NO SQE Check the network connections If the connections are intact run the power on self test turn the printer off then on again If the error persists replace the HP JetDirect print server For replacement instructions see the hardware installation guide for your print server LAN ERROR OPEN LAN ERROR RECEIVER OFF The HP JetDirect print server could not insert into the ring and join the network Check the data rate switch on the HP JetDirect print server to make sure it is set correctly For information on setting the data rate switch see the HP JetDirect internal print server hardware installation guides In addition check the cabling external transceiver wiring concentrator and taps There may be a problem with your network cabling or the HP JetDirect print server Check the cabling and BNC T connectors on your Ethernet network If you cannot find a problem with your network cabling run the power on self test turn the printer off
87. ext and raw in the following examples see rp tag have special meanings Table 4 2 Supported Queue Names raw rawl raw2 raw3 no processing text textl text2 text3 carriage return added auto autol auto2 auto3 automatic The line printer daemon on the HP JetDirect print server treats data in the text queue as unformatted text or ASCII and adds a carriage return to each line before sending it to the printer Note that the actual observed behavior is that a PCL line termination command value of 2 is issued at the beginning of the job The line printer daemon treats data in the raw queue as formatted files in PCL PostScript or HP GL 2 languages and sends the data without change to the printer Data in the auto queue will be automatically processed as text or raw as appropriate If the queue name is not one of the above the HP JetDirect print server assumes it to be rawl Step 3 Printing a Test File Print a test file using the LPD commands For instructions see the information provided for your system EN Configuring for LPD Printing 61 LPD on UNIX Systems Configuring Print Queues for BSD based Systems Edit the etc printcap file to include the following entries printer_name short_printer_name lp rm node_name rp remote_printer_name_argument this should be text raw or auto 1f usr spool lipd error_log_filename sd usr spool lpd printer_name where printer
88. g any of the following Mac OS 8 1 or higher Mac OS 7 5 through Mac OS 7 6 1 NEW LOCATION e Desktop Printer Utility 1 0 or later Note IP printing in LaserWriter 8 is not available on Mac OS 8 0 Assigning an IP Address Before you can set up a printer for LPR printing assign an IP address to the printer or print server Use the HP LaserJet Utility to configure the printer IP address as follows 72 Configuring for LPD Printing EN He oe ees it Double click HP LaserJet Utility in the HP LaserJet folder Click the Settings button Select TCP IP from the scrolling list and then click Edit Select the desired option You can automatically obtain the TCP IP configuration from either the DHCP server or the BOOTP server or you can manually specify the TCP IP configuration Setting Up Mac OS To configure a computer for LPR printing do the following 1 2 3 EN Launch the Desktop Printer Utility Select Printer LPR and click OK In the PostScript Printer Description PPD File section click Change and select the PPD for your printer In the Internet Printer or the LPR Printer section depending on your version of the Desktop Printer Utility click Change Configuring for LPD Printing 73 5 Enter the printer s IP address or domain name for Printer Address 6 Enter the queue name if used Otherwise leave it blank Note The queue name is typically raw For a three port HP JetDirect external print
89. h some bytes may be expressed as zeros IP Address Host Portion Host addresses numerically identify specific network interfaces on an IP network Usually a host has only one network interface thus only one IP address Because no two devices can share the same number at the same time administrators typically maintain address tables to assure correct assignment of addresses in the host network EN TCP IP Overview 133 IP Address Structure and Class An IP address is comprised of 32 bits of information and divided into 4 sections containing 1 byte each section or 4 bytes total XXX XXX XXX XXX For efficiency in routing networks were broken down into three classes so routing can begin simply by identifying the leading byte of information in the IP address The three IP addresses that InterNIC assigns are class A B and C The network class determines what each of the four IP address sections identify as shown in Table A 1 Table A 1 IP Address Class Format Class First Second Third Fourth Address Address Address Address Byte Byte Byte Byte XXX XXX XXX XXX A Network Host Host Host B Network Network Host Host C Network Network Network Host Explained in more detail in the table Network Class Characteristics you will see how each network class differs further by the leading bit identifier the address range the number of each type available and the maximum number ofhosts each class a
90. he frame type to the one detected m For Ethernet cards frame type selections include EN_ 8023 EN_II EN_ 8022 EN_SNAP m For Token Ring cards frame type selections include TR_8022 TR_SNAP In the IPX SPX menu for Token Ring cards you can also specify NetWare Source Routing parameters which include SRC RT AUTO default OFF SINGLE R or ALL RT EN TCP IP Configuration 53 Table 3 4 Print Server Parameters 2 of 2 JetDirect Internal Print Server Menu Item Description CFG TCP IP NO Selects whether you want to access the TCP IP menu and set TCP IP protocol parameters In the TCP IP menu you can specify BOOTP YES for TCP IP parameters to be automatically configured by a BootP or DHCP server when the printer is turned on If you specify BOOTP NO you can manually set the following TCP IP parameters from the control panel m Each byte of the IP address IP Subnet Mask SM Syslog Server LG Default Gateway GW Idle Timeout period default is 90 seconds 0 disables the timeout CFG ETALK NO Selects whether you want to access the EtherTalk menu and set the AppleTalk phase parameter ETALK PHASE 1 or 2 for your network 54 TCP IP Configuration EN Moving to Another Network When moving an HP JetDirect print server that is configured with an IP address to a new network make sure that the IP address does not conflict with addresses on the new network You may change the IP addre
91. he person who administers or services the printer SNMP sysContact object This may include how to contact this person The default contact is undefined get community name Specifies a password that determines which SNMP GetRequests the HP JetDirect print server will respond to This is optional The community name must be ASCII characters The maximum length is 32 characters set community name Specifies a password that determines which SNMP SetRequests control functions the HP JetDirect print server will respond to The community name of an incoming SNMP SetRequest must match the print server s set community name for the print server to respond SetRequests must come from hosts that are configured in the print server s host access list Community names must be ASCII characters The maximum length is 32 characters trap dest Enters a host s IP address into the HP JetDirect print server s SNMP trap destination list If the list is empty the print server does not send SNMP traps The list may contain up to four entries The default SNMP Trap Destination List is empty To receive SNMP traps the systems listed on the SNMP trap destination list must have a trap daemon to listen to those traps trap community name Community name password included with SNMP traps that are sent by the HP JetDirect print server to a host computer The default community name is public Community names must be ASCII cha
92. ing the HP JetDirect Print Server Trt OD KOLE ALO t WASTE EE es ae Shek dees rege Shan ENA Support Materials oraninin ATEA TAi Software Driver and Flash Image Upgrades 5 2 HP Software Solutions Summary Software Solutions Table cccccccssesssscssccnecceeceeeeeeeeeeeees HP Web Jet Admin 0 0 0 0 ccc ccccceccceecescesseeseseseeeessenseensenseeas Internet Printer Connection Soft ware cccccccccccssseeeeeees HP IP IPX Printer Gateway for NDPS ccccceececeeeeeeeee EtherTalk or LocalTalk Networks Mac OS 00 00000 3 TCP IP Configuration Introduction sierpien e eeccensa he eerie Geese ES Sea Jsing BOOTP TFETP eienenn terrera irk sing DHCP AEA A T EAA AA TEE tks Jane RARP eoa iaa A A Jsing the arp and ping Commands cccecessssecceeeeeeeees sine Telnet darn anrr ea AE R oleate tell Jsing the Embedded Web Servet ccccccsssssecceeeeesesaees Jsing the Printer Control Panel cccssssecceceeseesseeees Moving to Another Network ccccccsssssccceccssssssseeeeeesseees CC Ee C Cve 4 Configuring for LPD Printing Introduction e eeii ANE R E EEEE EAEE eee LPD Setup Overview anciena n ni ia eie LPD on UNIX Systems cccsidiie eiea te Waals dike LPD on Windows NT 2000 Systems ccccccsssssteeeeeeeeees LPD on Mac OS Systems ccccccccccsssssssccececssessneeeeeeeseeenes 5 FTP Printing Tintrod KOLA AKO a MEAE A A ek GR E
93. int server is awaiting data INITIALIZING Print server is registering the node address or name type The name of the NetWare file server or print server If no name is displayed the JetDirect print server has not been configured If the message UNABLE TO FIND FILE SERVER appears in the IPX SPX STATUS section of the configuration page see Table 7 5 the SERVER NAME field identifies the JetDirect discovery method NSQ Nearest Service Query or GSQ General Service Query and the name of the proxy file server used to locate the configured bindery servers IPX SPX RETRANS Number of retransmissions necessary because a remote node did not acknowledge receipt of a frame sent to it Excessive retransmissions may degrade performance R or indicate developing network hardware or congestion problems NETWORK The first column indicates the network number associated XXXXXX with the protocol frame type for communication between FRAME TYPE server and printer Unless a specific frame type has been XXXXX manually configured the print server automatically RCVD determines the protocol frame type by listening to the XXXX NetWare data being transferred over the network If UNKNOWN is listed the HP JetDirect print server is still trying to determine which network number to use If the network number is DISABLED a specific frame type has been manually configured The Frame Type value can be EN_8023 EN_8022
94. inter is turned on and is online m the print server is connected to the printer and to the network m the printer cable connections are secure A message should appear if the printer has a control panel display See the chapter on Troubleshooting the HP JetDirect Print Server for more information Note If your printer is the only name listed in the EN dialog box you must still select it Your printer remains selected until you select a different printer with the Chooser HP Software Solutions Summary 21 6 Click Setup or Create in the Chooser then if prompted select the appropriate PostScript Printer Description file PPD for the printer For more information see the online documentation HP LaserJet Printing Guide 7 Set Background Printing to ON or OFF If background printing is turned OFF when you send a print job to the printer status messages appear on your screen and you have to wait until the messages clear before continuing your work If background printing is turned ON the messages are redirected to the PrintMonitor and you can continue working while the printer is printing your job 8 Exit the Chooser To display your user name on the network when you are printing documents go into the Control Panel on your Mac OS computer select Sharing Setup then type your owner name Testing the Configuration 1 Select Print Window from the File menu or if no window is open select Print Desktop
95. irm that the printer is set up correctly click Yes Click Finish to complete the configuration The printer you have just set up can be accessed from the local computer at this time Ifyou shared the printer the printer can also be accessed from client computers Verifying the Configuration Print the appropriate file from the server to the printer e For PCL print an ASCII file For PostScript print a PostScript file e For an HP DesignJet plotter print an HP GL 2 file 146 Printing on Windows NT DLC LLC Networks EN D HP JetDirect Year 2000 Compliance Introduction Hewlett Packard the Leader in printing solutions wants to ensure our customers are ready for success in the Year 2000 For the latest information regarding Year 2000 click on the Year 2000 link at the following web site http www hp com support net_printing Hewlett Packard Year 2000 Warranty Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product HP warrants that this HP Product will be able to accurately process date data including but not limited to calculating comparing and sequencing from into and between the twentieth and twenty first centuries and the years 1999 and 2000 including leap year calculations when used in accordance with the Product documentation provided by HP including any instructions for installing patches or upgrades provided that all other products e g hard
96. ists information that Table 7 3 should be checked for accuracy when troubleshooting such as TCP IP status IP Address Subnet Mask and Default Gateway From the information in this section you can verify whether or not this is the only device using this IP address and whether or not the address is valid based on the subnet mask that is being used If a router is used you can verify that the Default Gateway is the IP address of the router on the printer side of the router Note Only the first 18 characters of the hostname are printed on the configuration page Lists the server address after it has been configured 7 DLC LLC status information Table 7 4 EN Troubleshooting the HP JetDirect Print Server 101 HP MIO 1 HP TOKEN RING MULTI ENVIRONMNT NOVELL STATUS 29 TCP 1P STATUS READY FIRMWARE REVISION A 03 06 UNABLE TO SENSE NET NUMBER LAN HW ADDRESS 1000901631 3 MODE QUEUE SERVER DATA RATE 4 Mbps SOURCE ROUTING UNKNOWN NETWORK MODE MULTI PROTOCOL NODE NAME ee NP11631E3 HOST NAME NOT SPECIFIED 1 0 CARD NOT READY 02 SERVER NAME CONFIG BY RARP BOOTP LAN ERROR INTERNAL LOOPBACK ADDRESS 192 0 0 192 NETWORK STATISTICS NOVELL RETRANS O SUBNET MASK NOT SPECIFIED UNICAST PACKETS RCVD O NETWORK FRAME TYPE RCVD DEF GATEWAY 192 0 0 192 TOTAL PACKETS RCVD 0 UNKNOWN SYSLOG SERVER NOT SPECIFIED BAD PACKETS RCVD IDLE TIMEOUT SECOND
97. k and is not included in the file EN TCP IP Configuration 29 Example of an HP JetDirect TFTP Configuration File Allow only Subnet 13 10 10 access to peripheral Up to four allow entries can be written via TFTP Up to 10 allow entries can be written via SNMP allow may include single IP addresses allow 13 10 10 0 299 290 290 0 Disable Telnet telnet 0 Enable th mbedded web server ews config 1 Detect SNMP unauthorized usage authentication trap on Send Traps to 13 10 10 1 trap dest 13 10 10 1 Specify the Set Community Name set community name lhomer2 End of file 30 TCP IP Configuration EN Table 3 2 describes parameters that may be included in the TFTP configuration file Table 3 2 TFTP Configuration File Parameters 1 of 3 ews config Enables or disables the embedded web server on the HP JetDirect print server To enable set to 1 To disable set to 0 idle timeout The number of seconds that an idle print data connection is allowed to remain open Since the card supports only a single TCP connection the idle timeout balances the opportunity of a host to recover or complete a print job against the ability of other hosts to access the printer The acceptable values range from 0 to 3600 1 hour If 0 is typed the timeout mechanism is disabled The default is 90 seconds allow netnum mask Provides an entry into the host access list
98. l Wizard link This link executes an installation wizard that automatically sets up a print path between your computer and the printer Download the HP Internet Printer Connection software from HP Customer Care online at http www hp com go print_connect To install the software and set up the print path to the printer follow the instructions provided with the software Contact your network administrator to get the IP address or URL of the printer to complete the setup Windows 2000 For Windows 2000 the HP Internet Printer Connection software is included with the system To set up a print path from a Windows 2000 system to an HP JetDirect connected Internet printer proceed as follows 1 Open the Printers folder click Start select Settings and select Printers 2 Run the Add Printer wizard double click Add Printer then click Next Select Network Printer and click Next 4 Select Connect to a printer on the Internet and enter the print server s URL http IP_address ipp port where IP_address is the IP address configured on the HP JetDirect print server and port is an optional parameter that identifies the port number on the multi port HP JetDirect external print server port1 port2 or port3 that the printer is connected to The default is port1 Example http 15 24 227 113 ipp port2 Then click Next EN HP Software Solutions Summary 11 5 6 You will be prompted for a printer drive
99. listed in the tree select DHCP and click the Action menu to add the server After selecting your server in the DHCP tree click the Action menu and select New Scope This runs the Add New Scope Wizard In the Add New Scope Wizard click Next Enter a Name and Description for this scope then click Next TCP IP Configuration 37 6 Enter the range of IP addresses for this scope beginning IP address and ending IP address Also enter the subnet mask then click Next Note If subnetting is used the subnet mask defines which portion of an IP address specifies the subnet and which portion specifies the client device For more information see Appendix A 7 If applicable enter the range of IP addresses within the scope to be excluded by the server Then click Next 8 Set the IP address lease duration for your DHCP clients Then click Next HP recommends that all printers be assigned reserved IP addresses This can be accomplished after you set up the scope see step 11 9 Select No to configure DHCP options for this scope later Then click Next To configure DHCP options now select Yes and click Next a Ifdesired specify the IP address of the router or default gateway to be used by clients Then click Next b If desired specify the Domain Name and DNS Domain Name System servers for clients Click Next c If desired specify WINS server names and IP addresses Click Next d Select Yes to activate the DHC
100. llows Table A 2 Network Class Characteristics Class Leading Address Range Maximum Maximum Bit number of hosts in the Identifier networks in network the class A 0 0 0 0 0 to 126 Over 16 Million 127 255 255 255 B 10 128 0 0 0 to 16 382 65 534 191 255 255 255 C 110 192 0 0 0 to Over 2 Million 254 223 255 255 255 134 TCP IP Overview EN Configuring IP Addresses TCP IP configuration parameters such as IP address subnet mask default gateway can be configured on the HP JetDirect print server in a variety of ways These values can be configured manually through HP supplied software or they can be automatically downloaded using DHCP or BOOTP each time the print server is turned on Dynamic Host Configuration Protocol DHCP DHCP allows a group of devices to use a set of IP addresses that are maintained by a DHCP server The device or host sends a request to the server and if an IP address is available the server assigns it to that device BOOTP BOOTP is a bootstrap protocol used to download configuration parameters and host information from a network server BOOTP uses UDP for its transport In order for devices to boot and load configuration information into RAM they must communicate through the bootstrap protocol BOOTP as a client with their server To configure the device the client broadcasts a boot request packet containing at least the hardware address of the device HP JetDirect
101. lutions Summary EN 3 Click Edit The Set Printer Name dialog box appears 4 Type the new name Note The name may be up to 32 characters in length A warning beep indicates that an illegal character was typed 5 Click OK Note If you try to name your printer the same name as another printer an alert dialog box appears directing you to select another name To select another name repeat steps 4 and 5 6 If your printer is on an EtherTalk network continue with the next section Selecting a Zone 7 To exit select Quit from the File menu Notify everyone on your network of the new name for your printer so they can select the printer in the Chooser EN HP Software Solutions Summary 19 Selecting a Zone The HP LaserJet Utility allows you to select a preferred zone for your printer on a Phase 2 EtherTalk network Instead of your printer remaining on the default zone which is set by the router this utility lets you select the zone on which your printer appears The zones on which your printer can reside are limited by your network configuration The HP LaserJet Utility only enables you to select a zone that is already configured for your network Zones are groups of computers printers and other AppleTalk devices They can be grouped by physical location for example Zone A may contain all the printers on the network in building A They may also be grouped logically for example all printers used in the finance
102. ly or if it is enabled Use NET and NODE to verify the printer is communicating correctly on the network ZONE verifies you selected the correct printer P2 below READY indicates you are using the Phase 2 EtherTalk protocol which should be the same on your printer as on your Mac OSs 104 Troubleshooting the HP JetDirect Print Server EN Hewlett Packard JetDirect EX Plus PCL Configuration Page m sorger OW e aona sassa guroremcr assa ue gerommscr vassia me gerpincr nassa rrmonse savis fa ramoane nEvrsrow xmo VERSIONE FIORE X MG 31 FIBNWARE FEVISTON X MG 1I REV MICOLOG xan Lan mm ADDRESS 0800096BAR S DIRECCI N BV LAW ORCOOSSEARBE INDIAIZ HW LAW O90009GBAWBS LAN IW ADRESSE OSOOOSGBAESE ADRESSE LAT OBOOOSGBANEE orr smeer 10sASE 7 PUERTO SELECC XOBASE T SELEZIONE PORTA LOBASE T PORT AUSKAND 1OMASE 7 SELEC PORT 10msE 7 PRINTER TYPE CENTRONTCS TIPO DR IMPRESORA CENTRONICS TIPO DI STAMPANTE CHITHONICS DROCKERTYP cerrsowrcs TYPE p manawa crrrnowics wre 3D Gvoooo0scssar 1D FABRICANTE 000000034C31ar TD PRODI 00000034c33ar 1 man oo00000s4caier 3 0 CARD READY FS TARJETA B S PREPARADA SCHEDA DI 1 0 PROTA E A RARTE BEREIT CARTE z s PRETE NETWORK sTATSTICs xsTapfsricas DE LA RED STATESTICME DI RETE NETINERK STATISTIR CowrzauvRATION RESEAD UNICAST PACKETS RCVD 5 PAQ DE MOLDE RED SO TRASK INDIR EW RIC SRY PAKETE AN 1 ADR S PAQ RECUS PAR LAN s TOTAL PACKETS RCVD aL 0T PAQUETES RcBD 3
103. m The networking section of the Token Ring configuration page is divided into seven sections The item numbers in the following table correspond to the callouts in Figure 6 4 MIO and 6 5 EIO EN Troubleshooting the HP JetDirect Print Server 99 Table 6 2 Token Ring Configuration Page Troubleshooting Internal Print Servers 1 of 2 Item Description Troubleshooting Information 1 HP JetDirect product This section provides product information Table 7 5 identification and port selection information 2 HP JetDirect print server status This lists error conditions or information Table 7 5 Ready 3 Network statistics Table 7 5 This is an example of a network with good hardware and plenty of bandwidth All zeros or a high percentage of any of the items currently at zero can indicate network hardware problems 4 Novell NetWare status This lists information including information Table 7 1 Network Frame Types received This setting may indicate whether or not the HP JetDirect print server is locking onto the wrong frame type if multiple frames are using the same network number and more 5 Network Diagnostics Lists Token Ring diagnostic Table 7 5 information 100 Troubleshooting the HP JetDirect Print Server EN Table 6 2 Token Ring Configuration Page Troubleshooting Internal Print Servers 2 of 2 Item Description Troubleshooting Information 6 TCP IP status information This l
104. mand passwd Once a password is set password protection is enabled You can disable password protection by typing 0 zero when prompted for a new password or by performing a cold reset on the print server Note Any time during the Telnet session you can type then press EST to view available configuration parameters the correct command format and a list of additional commands to display To print current configuration information type then press 46 TCP IP Configuration EN Note The Present Config field in the Telnet Configuration menu describes how the HP JetDirect print server is configured For example if the HP JetDirect print server is configured by your BOOTP server the menu will contain the line present config BOOTP Other possible configuration types are RARP DHCP or Telnet Front Panel Note On Windows systems local echo should be selected To determine if local echo is enabled perform the following Windows 95 98 NT Click Terminal and Preferences Windows 2000 Run Microsoft Telnet and enter the display command On UNIX systems it is not necessary to select local echo 4 At the Telnet prompt gt type parameter value then press HIGI where parameter refers to the configuration parameter you are defining and value refers to the definitions you are assigning to that parameter Each parameter entry is followed by a carriage return See Table 3 3 for examples on assigning config
105. n IP address that specify the network subnetwork number and the host address Ig The syslog server s IP address tag It specifies the server that the HP JetDirect print server sends syslog messages to T144 Avendor specific tag that specifies the relative path name of the TFTP configuration file Maximum length of the path name is 33 characters The path name must be in double quotes for example oathname On HP UX systems usr tftpdir is prepended to the path For file format information refer to TFTP Configuration File Entries A colon indicates the end of a field and a backslash indicates that the entry is continued on the next line Spaces are not allowed between the characters on a line Names such as host names must begin with a letter and can contain only letters numbers periods or hyphens The underline character _ is not allowed Refer to your system documentation or online help for more information TFTP Configuration File Entries To provide additional configuration parameters for your HP JetDirect print server such as SNMP Simple Network Management Protocol or non default settings an additional configuration file can be downloaded using TFTP This TFTP configuration file s relative path name is specified in the BOOTP reply using the etc bootptab file s T144 vendor specific tag entry An example of a TFTP configuration file is provided below the symbol denotes a remar
106. nal support see the information supplied with your DHCP software Note To avoid problems resulting from IP addresses that change HP recommends that all printers be assigned IP addresses with infinite leases or reserved IP addresses 34 TCP IP Configuration EN Windows NT 4 0 Server To set up a DHCP scope on a Windows NT 4 0 server perform the following steps 1 At the Windows NT server open the Program Manager window and double click the Network Administrator icon Double click the DHCP Manager icon to open this window Select Server and select Server Add Type the server IP address then click OK to return to the DHCP Manager window In the list of DHCP servers click on the server you have just added then select Scope and select Create Select Set up the IP Address Pool In the IP Address Pool section set up the IP address range by typing the beginning IP address in the Start Address box and the ending IP address in the End Address box Also type the subnet mask for the subnet to which the IP address pool applies The starting and ending IP addresses define the end points of the address pool assigned to this scope Note If desired you can exclude ranges of IP addresses EN within a scope In the Lease Duration section select Unlimited then select OK HP recommends that all printers be assigned infinite leases to avoid problems resulting from IP addresses that change Be aware however that sele
107. name with any RFC 1001 and 1002 compliant dynamic name services Note DHCP services must be available on the server Refer to your system documentation or online help to install or enable DHCP services Note If the JetDirect print server and BOOTP DHCP server are located on different subnets IP configuration may fail unless the routing device supports BOOTP Relay allows the transfer of BOOTP requests between subnets EN TCP IP Configuration 33 UNIX Systems For more information on setting up DHCP on UNIX systems see the bootpd man page On HP UX systems a sample DHCP configuration file dheptab may be located in the etc directory Since HP UX presently does not provide Dynamic Domain Name Services DDNS for its DHCP implementations HP recommends that you set all print server lease durations to infinite This ensures that print server IP addresses remain static until dynamic name services are provided Windows Systems HP JetDirect print servers support IP configuration from a Windows NT or 2000 DHCP server This section describes how to set up a pool or scope of IP addresses that the Windows server can assign or lease to any requester When configured for BOOTP DHCP operation factory default the HP JetDirect print server makes a request to the DHCP server for its IP configuration when the print server is turned on Note This information is provided as an overview For specific information or for additio
108. nfiguration Page Messages EN TCP IP Overview Introduction This appendix is intended to provide information to help you gain a basic understanding of TCP IP TCP IP Transmission Control Protocol Internet Protocol is a suite of protocols designed to define the way data is passed to network devices TCP IP is rapidly becoming the most used set of protocols The main reason this is happening is the fact that the internet only uses TCP IP If you have a network that you wish to connect to the internet you must be using TCP IP to communicate Internet Protocol IP When information is sent across the network the data is broken down into small packets Each packet is sent independently of one another IP routes all data packets on the network and provides connectionless nonguaranteed delivery of data packets across the network Each node on the network is assigned an IP address including HP JetDirect connected devices EN 131 Transmission Control Protocol TCP TCP handles breaking the data into packets and recombining the packets on the receiving end by providing a connection oriented reliable and guaranteed delivery service to another node on the network When data packets are received at their destination TCP calculates a checksum for each packet to verify the data is not corrupt If the data in the packet has been corrupted during transmission TCP discards the packet and the packet is resent User Datagram Protocol
109. ny such programs that are active on your Mac OS computer before proceeding with the installation process 16 HP Software Solutions Summary EN 1 Insert the CD ROM into the CD ROM drive 2 Inthe HP Installer window double click the installation icon for the software in the language you want 3 Follow the instructions on the screen For more information about configuring your printer driver see the online documentation provided on the CD ROM that came with the printer Configuring the Printer The HP LaserJet Utility allows printer settings such as printer name and preferred zone to be configured from your Mac OS system Hewlett Packard recommends that only network administrators use the printer configuration capabilities of this utility If this printer is to be serviced by a print spooler set up the printer s name and zone before configuring the spooler to capture the printer Running the HP LaserJet Utility 1 With the printer turned on and online and the print server connected to the printer and to the network double click the HP LaserJet Utility icon 2 Ifthe printer s name is not listed as the target printer click Select Printer The Select a Target Printer window appears m Select the zone if necessary from the AppleTalk Zones list in which the printer resides The zone the printer is in is shown on the configuration page See the hardware installation guide for your print server or your printer s getting st
110. omplies with RFC 959 Note For the most recent list of tested systems visit the HP Customer Care Online at www hp com support net_printing EN 75 Print Files The HP JetDirect FTP server transfers print files to the printer but does not interpret them For proper printing print files must be in a language recognized by the printer such as PostScript PCL or unformatted text For formatted print jobs you must first print to a file from your application using the driver for the selected printer then transfer the print file to the printer through an FTP session For formatted print files use binary image type transfers Using FTP Printing FTP Connections Similar to standard FTP file transfers FTP printing uses two TCP connections a control connection and a data connection Once an FTP session is opened it remains active until either the client closes the connection or the data and control connections are idle for 900 seconds 15 minutes This setting cannot be configured Control Connection Using standard FTP a control connection is opened by the client to the FTP server on the HP JetDirect print server FTP control connections are used to exchange commands between the client and the FTP server The HP JetDirect print server supports up to three control connections or FTP sessions simultaneously Ifthe number of allowed connections is exceeded a message indicating that service is not available will be displayed
111. onfiguration page If you have not printed a configuration page from your printer see the hardware installation guide for your print server or your printer s getting started guide for instructions You must also have the following An operating system that supports LPD printing Superuser root or Administrator access to your system EN Configuring for LPD Printing 59 e The LAN hardware address or station address of the print server This address is printed with print server status information on the HP JetDirect configuration page and is of the form LAN HW ADDRESS xxxxxxxxxxxx where x is a hexadecimal digit for example 001083123ABC e An IP address configured on the HP JetDirect print server LPD Setup Overview The following steps are necessary to configure the HP JetDirect print server for LPD printing 1 Setting up IP parameters 2 Setting up print queues 3 Printing a test file The following sections provide detailed descriptions for each step Step 1 Setting Up IP Parameters To set up IP parameters on the HP JetDirect print server refer to chapter 3 For more information on TCP IP networks refer to appendix A 60 Configuring for LPD Printing EN Step 2 Setting Up Print Queues You must set up a print queue for each printer or printer personality PCL or PostScript you use on your system Also different queues are required for formatted and unformatted files The queue names t
112. ons are ERROR CONTROLLE intact run the power on self test turn the printer off then R CHIP on again If the error persists replace the HP JetDirect print server For replacement instructions see the hardware installation guide for your print server LAN The HP JetDirect print server is incorrectly connected to ERROR EXTERNAL your network or is defective Make sure your HP JetDirect LOOPBACK print server is correctly attached to your network In addition check the cabling and BNC T connectors LANERROR INFINITE There is a network congestion problem For coaxial cable DEFERRAL networks verify that the network cable is properly terminated Note If the print server is not connected to the network this error cannot occur LAN Check the data rate switch on the HP JetDirect print server ERROR INTERNAL to make sure it is set correctly For information on setting the LOOPBACK data rate switch see the hardware installation guide for your print server In addition check the cabling external transceiver wiring concentrator and taps EN HP JetDirect Configuration Page Messages 119 Table 7 5 Message General HP JetDirect Messages 6 of 15 Description LAN ERROR JUMPER The data rate switch on the HP JetDirect print server is set incorrectly For instructions on setting the data rate switch see the hardware installation guide for your print server LAN ERROR LOSS OF CARRIER Check the n
113. pes b Add the server to the Active Options list From the DHCP Options window select WINS NBNS Servers 044 from the Unused Options list Select Add then select OK A warning may appear requesting that you set the node type You do this in step 10d 36 TCP IP Configuration EN You must now provide the IP address of the WINS server by doing the following Select Value then Edit Array From the IP Address Array Editor select Remove to delete any undesired addresses previously set Then type in the IP address of the WINS server and select Add Once the address appears in the list of IP addresses select OK This returns you to the DHCP Options window If the address you have just added appears in the list of IP addresses near the bottom of the window return to step 10d Otherwise repeat step 10c In the DHCP Options window select WINS NBT Node Type 046 from the Unused Options list Select Add to add the node type to the Active Options list In the Byte box type 0x4 to indicate a mixed node and select OK 11 Click Close to exit to Program Manager Windows 2000 Server To set up a DHCP scope on a Windows 2000 server perform the following steps 1 EN Run the Windows 2000 DHCP manager utility Click Start select Settings and Control Panel Open the Administrative Tools folder and run the DHCP utility In the DHCP window locate and select your Windows 2000 server in the DHCP tree If your server is not
114. ply click on the HP logo Operating Notes Changes to the IP address and other parameters will close the connection to the embedded web server To re establish a connection use the new IP address 142 Using the Embedded Web Server EN C Printing on Windows NT DLC LLC Networks Introduction The DLC LLC protocol is a protocol that may be in use on some networks such as IBM networks The DLC LLC protocol is available on Windows NT systems and can be used for network printing DLC LLC protocols are supported by most models of HP JetDirect print servers To set up networking printing using DLC LLC on Windows NT systems use the HP Network Port software included with Windows NT This software allows you to print to an HP JetDirect connected printer With the HP Network Port software you can perform the following functions e Allocate link stations Support locally administered addresses Support advanced job status Configure the DLC timers Set the error logging level Determine the workstation printer connection type Set the status update interval For more information on these features see the online help Software Requirements e Load the Microsoft DLC protocol Note The HP Network Port software is installed automatically with the DLC protocol EN 143 Installing the DLC Transport and Driver Software All software necessary to support the HP JetDirect print server is included with the Windows NT
115. printer control panel display a READY message See Procedure 3 Does an I O Card Ready message appear on the config page See Chapter 7 Is the printer communicating with the network See Procedure 4 If the problem persists see your network documentation Figure 6 1 Assessing the Problem 84 Troubleshooting the HP JetDirect Print Server EN Procedure 1 Verifying that the Printer is On and Online Check the following items to make sure the printer is ready to print 1 EN Is the printer plugged in and turned on Make sure the printer is plugged in and turned on If the problem persists you may have a defective power cable power source or printer Is the printer online The online light should be lit If it is not press the appropriate key to place the printer online Is the printer s control panel display blank on printers with displays m Make sure the printer is turned on m Make sure the HP JetDirect print server is installed correctly Is the form feed light on where applicable If the form feed light is on it may indicate that a Form Feed was not sent with the print data and that data is waiting for a Form Feed to print Take the printer offline press RIAI then put the printer back online Does a message other than F panel display appear on the printer control m See Procedure 3 in this section for a list of network related error messages and corrective
116. py documents over the Internet replacing fax mail and overnight services Requires HP JetDirect print server firmware version X 07 16 or later More information http www hp com support net_printing HP IP IPX Printer Gateway for NDPS NetWare 4 11 4 2 5 0 Simplified installation printing and bidirectional management of HP JetDirect connected printers under Novell Distributed Print Services NDPS Allows automatic discovery and installation of HP JetDirect connected printers into NDPS via IPX Frees up user licenses Allows disabling of SAPs to reduce network traffic For IPX printing requires HP JetDirect firmware version X 03 06 or later More information http www hp com support net_printing HP LaserJet Utility for Mac OS Mac OS 7 5 or later Installation and management of HP JetDirect connected printers More information http www hp com support net_printing HP Network Port for NT DLC LLC Windows NT DLC LLC Windows NT network printer setup on DLC LLC networks More information See Appendix C EN HP Software Solutions Summary 7 HP Web JetAdmin HP Web JetAdmin allows you to use a Web browser to install view manage and diagnose devices connected to an HP JetDirect print server or any standard printer MIB devices For information about a procedure or window in the HP Web JetAdmin software see the online help System Requirements
117. r the HP JetDirect print server does not contain printer drivers so your system cannot automatically obtain the driver Click OK to install the printer driver onto your system and follow the instructions on the screen You may need your printer CD ROM to install the driver To complete the print path setup follow the instructions on the screen Features Features and benefits provided by Internet printing include High quality time sensitive documents Full color or black and white documents A fraction of the cost of current methods such as fax mail or overnight delivery services Extends the traditional LAN printing model to that of an Internet Printing Model IPP requests can be transmitted outbound through firewalls 12 HP Software Solutions Summary EN System Requirements Computer running Microsoft Windows NT 4 0 Intel based or Windows 2000 PP enabled HP JetDirect print server firmware must be at revision x 07 16 or later Supported Browsers Windows NT Microsoft Internet Explorer 4 0 with SP1 or later Netscape Navigator 4 06 or later Windows 2000 Microsoft Internet Explorer 5 Supported Proxies Web proxy with support for HTTP v1 1 or later may not be needed if printing over an intranet EN HP Software Solutions Summary 13 HP IP IPX Printer Gateway for NDPS NDPS Novell Distributed Print Services is a printing architecture developed by Novell in partnership with Hewlett
118. racters The maximum length is 32 characters authentication trap Configures the print server to send on or not send off SNMP authentication traps Authentication traps indicate that an SNMP request was received but the community name check failed The default is off Newer HP JetDirect EIO cards will not support the separate SNMP authentification trap setting All SNMP traps will be set in the SNMP Trap Destination List 32 TCP IP Configuration EN Table 3 2 TFTP Configuration File Parameters 3 of 3 telnet If set to 0 this parameter instructs the print server not to allow incoming Telnet connections To regain access change the setting in the TFTP configuration file and power cycle the print server or cold reset the print server to factory default values If this parameter is set to 1 incoming Telnet connections are allowed port For multiport JetDirect print servers identifies the port 1 2 or 3 for port specific commands The default is 1 banner A port specific parameter that specifies printing an LPD banner page 0 disables banner pages 1 default enables banner pages Using DHCP Dynamic Host Configuration Protocol DHCP RFC 2131 2132 is one of several auto configuration mechanisms thatthe HP JetDirect print server uses If you have a DHCP server on your network the HP JetDirect print server automatically obtains its IP address from that server and registers its
119. re using HP UX Solaris or Linux does the printer respond to HP Web JetAdmin m Verify network and HP JetDirect settings on the configuration page See the end of this chapter for descriptions of the information on the configuration page Confirm the network settings for the printer using the printer control panel for printers with control panels m See the troubleshooting section in the online help included with the HP Web JetAdmin software for your network operating system EN Troubleshooting the HP JetDirect Print Server 93 Troubleshooting an LPD UNIX Configuration The troubleshooting steps below describe how to troubleshoot printing problems you may have with the HP JetDirect print server 1 Print a JetDirect configuration page 2 Verify that the IP configuration values are correct If they are not reconfigure the HP JetDirect print server 3 Log onto the host system and type ping lt IP address gt where lt IP address gt is the IP Address assigned to the printer 4 Ifping fails make sure the IP Address on the configuration page is correct If it is correct the problem is in the network 5 Ifthe ping test passes print a test file At the UNIX prompt type lpr Pprinter_name test_file BSD based and Linux systems where printer_name is the name of your printer and test_file is an appropriate file ASCII PCL PostScript HP GL 2 or text for the printer defined in the rp tag in the printcap file
120. rect Check the configuration page for the current settings If they are incorrect refer to the Token Ring settings in the print server hardware installation guide If you are using Novell NetWare does the printer node address appear in the HP Web JetAdmin software m Verify network and HP JetDirect settings on the configuration page See the end of this chapter for descriptions of the information on the configuration page Confirm the network settings for the printer using the printer control panel for printers with control panels m See the troubleshooting section in the online help included with the HP Web JetAdmin software for your network operating system Troubleshooting the HP JetDirect Print Server 91 11 If you are using Apple EtherTalk or LocalTalk does the printer appear in the Chooser m Verify network and HP JetDirect settings on the configuration page See the end of this chapter for descriptions of the information on the configuration page m Confirm the network settings for the printer using the printer control panel for printers with control panels m See the troubleshooting section in the online help for the HP LaserJet Utility m Verify the printer has the PostScript option installed 12 If you are on a TCP IP network can you use Telnet to print directly to the printer m Use the following Telnet command telnet lt IP address gt lt port gt where lt IP address gt is the IP address assigne
121. rect Configuration Page Messages EN Table 7 5 General HP JetDirect Messages 13 of 15 TURN PRINTER OFF ON Message Description TRYINGTOCONNECT The HP JetDirect print server is trying to connect to the print TO SERVER server or NetWare file server after being configured Wait for the print server to establish a connection with the print or file server This message may appear after you upgrade to a new version of firmware When this message appears turn the printer off then back on to enable any new functionality that was recently downloaded UNABLE TO ATTACH TO QUEUE UNABLE TO CONNECT TO SERVER A failure was detected when the HP JetDirect print server tried to attach to one of the queues assigned to the print server object This may be because no servers are allowed to attach to this queue There may also be a networking or security problem Use PCONSOLE to make sure that servers are allowed to attach to the queue to delete the print server object from the list of queue servers if you want the HP JetDirect print server to service other queues or to delete the queue and create a new one the print server object must be added to the list of queue servers When the HP JetDirect print server is configured for multiple file servers the error is only displayed on the configuration page if none of the file servers made the connection Remote Printer mode The HP JetDirect print server was unable to establish an SPX
122. rect print servers containing internal Flash memory The electronic upgrades are available on the World Wide Web and various online services Current information about drivers software versions and HP JetDirect Flash images are available through the following areas Table 1 1 yw HP Customer Care Online World Wide Access HP Customer Care Online at Web http www hp com support net_printing America Receive drivers and upgrades by downloading them to Online your computer from the HP Forum HP Order drivers and upgrades for HP printers by calling the Distribution HP Distribution Center at 805 257 5565 USA only Center FTP Site Download printer drivers and upgrades from HP s anonymous FTP site at ftp hp com pub networking software EN Introducing the HP JetDirect Print Server 3 4 Introducing the HP JetDirect Print Server EN HP Software Solutions Summary Software Solutions Table HP provides a variety of software solutions to set up or manage your HP JetDirect connected network devices See Table 2 1 to help you determine which software is best for you EN 5 Table 2 1 Operating Environment Software Solutions 1 of 2 Function Remarks Install Network Printer wizard Windows Windows 95 98 2000 Windows NT 4 0 NetWare 3 x 4 x 5 0 Install a single network printer on a peer to peer or client server network Simple printer installation Runs from CD ROM More information h
123. rror persists replace the HP JetDirect print server For replacement instructions see the hardware installation guide for your print server MFG ID The manufacturing identification code NDS Unable to log onto the NetWare directory tree Make sure AUTHENTICATION that the print server object is defined in the directory at the ERROR correct context EN HP JetDirect Configuration Page Messages 121 Table 7 5 Message General HP JetDirect Messages 8 of 15 Description NDS CONNECTION STATE ERROR The HP JetDirect print server cannot change the NDS connection state Check licenses on the spooling server NDS ERR CANNOT READ Q HOST Cannot locate the file server on the network The server may not be running at this time or a communications problem may exist NDS ERR CHANGE PSSWD FAILED NDS ERR EXCEEDS MAX SERVERS Cannot modify the print server password to the value expected by the HP JetDirect print server More queues were assigned than the HP JetDirect print server can handle Remove one or more print queues from the list to be serviced by Queue Server Mode NDS ERR INVALID SRVR VERS The current version of the NetWare file server is not supported NDS ERR MAX PRINT OBJECTS Too many printer objects are assigned to the print server object Reduce the number of printer objects assigned to the print server using NWADMIN PRINTER OBJECTS NDS ERR NO QUEUE OBJECTS NDS E
124. rs the error is only displayed on the configuration page if none of the file servers was successfully connected FAIL RESERVING PRINTER NUM The SPX connection to the print server was lost when the HP JetDirect print server attempted to reserve the printer number This indicates a possible network problem or a problem with the print server Make sure all cables and routers are functioning correctly Try restarting the print server EN HP JetDirect Configuration Page Messages 117 Table 7 5 Message General HP JetDirect Messages 4 of 15 Description FIRMWARE REVISION X XX XX The firmware revision number of the HP JetDirect print server currently installed in the printer FRAME COPIED RCVD Total number of Token Ring frames received with the frame copy error indicated in the Frame Status FS field FRAMING ERROR Check the network topology and verify all cable segments Check for damaged cables FRAMING ERRORS RCVD Maximum of CRC Cyclic Redundancy Check errors and framing errors CRC errors are frames received with CRC errors Framing errors are frames received with alignment errors A large number of framing errors could indicate a cabling problem with your network FS SET ERRORS RCVD Total number of Token Ring frames with frame status set errors indicating another node could not set the frame status FUNCTION FAILURE The HP JetDirect print server is unable to tr
125. s getting started guide for instructions To Configure the Printer Windows NT 4 0 1 From the Windows NT desktop click Start Settings then Printers 2 Double click Add Printer 3 Select My Computer and then click Next The Add Printer Wizard appears 4 Click on Add Port Double click on Hewlett Packard Network Port Type a name for the port in the Name box The name must not be the name of an existing port such as LPT1 or an existing DOS device 7 Select the HP JetDirect LAN HARDWARE address from the Card Address pull down menu or type the correct address This address must match the one listed under LAN HW ADDRESS on the configuration page 8 Click Close The list of ports is displayed and the newly created port will be checked 9 Click Next EN Printing on Windows NT DLC LLC Networks 145 10 11 12 13 14 15 16 17 Select HP in the Manufacturers column then select the appropriate printer model in the Printers column Click Next Type the name of the printer This is the name that shows up in your Printers folder Click Yes if you want Windows based programs to use this printer as the default printer then click Next To share the printer with others on your network click Shared then enter a name in the Share Name box If you want this printer to support additional platforms select the appropriate platform names Click Next To print a configuration page and conf
126. s to setinternal print server management mib values The name can be from 1 to 32 alpha and numeric characters and can include the underscore _ symbol where dhcp config identifies the Dynamic Host Configuration Protocol 1 enables 0 disables Host Name Example to assign or change a name host name MY_PRINTER where MY_PRINTER is an alphanumeric string and must be all uppercase letters 50 TCP IP Configuration EN Using Telnet to Erase the Existing IP Address To erase the IP address during a Telnet session 1 Type cold reset then press HIA 2 Type quit then press EXT to exit Telnet Note This procedure resets all TCP IP parameters but only affects the TCP IP subsystem After this has been done the print server should be power cycled Parameters for other subsystems such as IPX SPX Novell NetWare or AppleTalk are not affected Using the Embedded Web Server You can set IP parameters on HP JetDirect print servers that support the embedded web server For more information refer to Appendix B EN TCP IP Configuration 51 Using the Printer Control Panel This subsection describes how to configure the HP JetDirect internal print server using the printer s control panel If configuration of the HP JetDirect print server is supported from your printer control panel you can set the network configuration parameters listed below e IP address of the print server Subnet mask
127. s with respect to any Microsoft Corporation Server software and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose Further Microsoft Corporation reserves the right to make changes to any and all parts of Microsoft Corporation Server software at any time without obligation to notify any person or entity of such changes NOVELL INC MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE CONTENTS OR USE OF THIS MANUAL AND SPECIFICALLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE Trademark Credits Microsoft Windows Microsoft Windows 95 98 Microsoft Windows for Workgroups and Microsoft Windows NT are U S registered trademarks of Microsoft Corporation NetWare and Novell are registered trademarks of Novell Corporation IBM IBM Warp Server Operating System 2 are registered trademarks of International Business Machines Corp Ethernet is a registered trademark of Xerox Corporation PostScript is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Limited Hewlett Packard Company 11311 Chinden Boulevard Boise Idaho 83714 Hewlett Packard Company 8000 Foothills Blvd Roseville CA 95747 Table of Contents 1 Introduc
128. ss of the print server to one that can be used on the new network or erase the current IP address and configure another address after you are installed on the new network Cold reset the print server see Chapter 6 Troubleshooting the HP JetDirect Print Server for instructions If the current BOOTP server is not reachable you may need to locate a different BOOTP server and configure the printer to this server If the print server was configured using BOOTP DHCP or RARP edit the appropriate system files with updated settings If the IP address was manually set for example from the printer control panel or Telnet reconfigure IP parameters as described in this chapter EN TCP IP Configuration 55 56 TCP IP Configuration EN Configuring for LPD Printing Introduction The HP JetDirect print server contains an LPD Line Printer Daemon Server module to support LPD printing This chapter describes how to configure the HP JetDirect print server for use with various systems that support LPD printing These instructions include e LPD on UNIX Systems m Configuring BSD based UNIX systems using LPD Configuring print queues using the SAM utility HP UX systems e LPD on Windows NT 2000 Systems e LPD on Mac OS Systems EN 57 About LPD Line Printer Daemon LPD refers to the protocol and programs associated with line printer spooling services that may be installed on various TCP IP systems Some of the widely used
129. stored on the HP JetDirect print server Each entry specifies a host or network of hosts that are allowed to connect to the printer The format is allow netnum mask where netnum is a network number or host IP address and mask is an address mask of bits applied to the network number and host address to verify access Up to 10 access list entries are allowed If there are no entries all hosts are permitted access For example allow 10 0 0 0 255 0 0 0 allows hosts on network 10 allow 15 1 2 3 allows a single host In this case the default mask 255 255 255 255 is assumed and is not required tcp mss Specifies the maximum segment size MSS that the HP JetDirect print server will advertise for use when communicating with local subnets MSS 1460 bytes or more or remote subnets MSS 536 bytes 0 default All networks are assumed to be local MSS 1460 bytes or more 1 Use MSS 1460 bytes or more for subnets and MSS 536 bytes for remote networks 2 All networks are assumed to be remote MSS 536 bytes except the local subnet location Identifies the physical location of the printer SNMP sysLocation object Only printable ASCII characters are allowed The maximum length is 64 characters The default location is undefined Example 1st floor south wall EN TCP IP Configuration 31 Table 3 2 TFTP Configuration File Parameters 2 of 3 contact ASCII character string that identifies t
130. t printer by performing the following steps 1 Verify that the Print Services for Unix is installed required for LPR port availability a Click Start Setup and Control Panel Double click the Network and Dial up Connections folder b Click the Advanced menu and select Optional Networking Components c Select and enable Other Network File and Print Services d Click Details and verify that Print Services for Unix is enabled If not enable it e Click Okay and then Next 2 Open the Printers folder from the Desktop click Start Settings and Printers 3 Double click Add Printer From the Add Printer Wizard welcome screen click Next 4 Select Local printer and disable automatic detection for Plug and Play printer installation Click Next Choose Create a new port and select LPR Port Click Next In the Add LPR compatible printer window m Enter the DNS name or IP address of the HP JetDirect print server m Enter in lower case raw text or auto for the name of the printer or print queue on the HP JetDirect print server Then click OK EN Configuring for LPD Printing 69 Note The HP JetDirect print server treats text files as 10 11 12 13 unformatted text or ASCII files Files that are raw are formatted files in PCL PostScript or HP GL 2 printer languages For HP JetDirect external print servers with three ports use raw1 raw2 raw3 textl text2 text3 or autol auto2 auto3 to
131. t server automatically releases any names and IP addresses associated with the DHCP server and re initializes the TCP IP protocol for the print server At this point the print server is unconfigured and begins to send BOOTP and RARP requests to acquire new non DHCP configuration information EN TCP IP Configuration 39 3 You can modify the TCP IP parameters via HP Web JetAdmin If you manually provide an IP address when disabling DHCP via Telnet the print server still releases its DHCP provided IP address but does not send BOOTP and RARP configuration requests Instead it uses the configuration information you have provided Therefore if you provide the IP address you should also manually set all of the configuration parameters such as subnet mask default gateway and idle timeout Note If the DHCP configuration state is changed from disabled to enabled the print server assumes it should acquire its configuration information from a DHCP server This means that when the Telnet session is completed the TCP IP protocol for the print server is re initialized and all current configuration information is deleted The print server then attempts to acquire new configuration information by sending DHCP requests on the network to a DHCP server For DHCP configuration via Telnet refer to Using Telnet in this chapter 40 TCP IP Configuration EN Using RARP This subsection describes how to configure the print server using th
132. tDirect Configuration Page Messages EN Table 7 5 General HP JetDirect Messages 5 of 15 Message Description INVALID TRAP DEST One of the SNMP trap Trap PDU destination IP addresses ADDRESS specified for the HP JetDirect print server through TFTP is an invalid IP address for specifying a single node I O CARD The HP JetDirect print server is initializing the network INITIALIZING INIT protocols For more information see the network operating system status line on the configuration page 0 CARD NOT READY There is a problem with the print server or its configuration Following the I O CARD NOT READY message is a status message See this table for a detailed explanation of all status messages I O CARD READY The HP JetDirect print server is connected and awaiting data LAN ERROR AUTO REMOVAL Run the power on self test turn the printer off then on again If this message reappears on another configuration page you may have a problem with one of the HP JetDirect print servers on your network Check all the print servers on the network for proper operation LAN ERROR BABBLE Check the network connections If the connections are intact run the power on self test turn the printer off then on again If the error persists replace the HP JetDirect print server For replacement instructions see the hardware installation guide for your print server LAN Check the network connections If the connecti
133. tallation guide for your print server PACKETS Total number of frames packets transmitted without error TRANSMITTED EN HP JetDirect Configuration Page Messages 123 Table 7 5 General HP JetDirect Messages 10 of 15 Message Description PARALLEL CENTRONICS indicates a standard parallel connection that PORT X transfers data in one direction only to the printer BIDIRECTIONAL indicates a parallel connection that supports bidirectional communications BITRONICS indicates a parallel connection that supports bidirectional communications ECP_MLC or ECP_MLC2 indicates a bidirectional parallel connection IEEE 1284 that supports an enhanced capabilities port DISCONNECTED indicates that no printer is attached to the port or the printer is not turned on PASSWORD ERROR The HP JetDirect print server detected that the password for the NetWare print server object is wrong Use the PCONSOLE utility to erase the password for the print server object When the HP JetDirect print server logs on again it sets a new password Note When multiple file servers are configured the error is only displayed on the configuration page if none of the file servers are connected PORT CONFIG Indicates whether the RJ 45 port on the HP JetDirect print server is configured for network communications using a 10 100Base TX full or half duplex channel For MIO cards a M suffix indicates the configuration has been manually s
134. talling 9 introduction 8 removing 10 HP LaserJet Utility running the 17 HP Web JetAdmin software removing 10 I I O CARD INITIALIZING 119 NOT READY 119 READY 119 INIT message 88 INITIALIZING TRYING TO CONNECT TO SERVER 118 installing HP Web JetAdmin software 9 printer software 16 EN Index Internet Printer Connection software introduction 10 supported browsers 13 supported proxies 13 system requirements 13 INVALID GATEWAY ADDRESS 118 IP ADDRESS 118 SERVER ADDRESS 118 SUBNET MASK 118 SYSLOG ADDRESS 118 TRAP DEST ADDRESS 119 IP configuration information 113 overview 131 parameters LPD 60 IP address configuring 135 erasing through Telnet 51 resetting 83 TCP IP overview 132 IP IPX printer gateway see HP IP IPX printer gateway for NDPS IPX SPX RETRANS 111 STATUS 110 J JetAdmin see HP Web JetAdmin JetDirect print server see HP JetDirect print server EN L LAN ERROR AUTO REMOVAL 119 BABBLE 119 CONTROLLER CHIP 119 EXTERNAL LOOPBACK 119 INFINITE DEFERRAL 119 INTERNAL LOOPBACK 119 JUMPER 120 LOSS OF CARRIER 120 NO LINKBEAT 120 NO SQE 120 OPEN 120 RECEIVER OFF 120 REMOVE RECEIVE 120 RETRY FAULTS 120 TRANSMITTER OFF 121 UNDERFLOW 121 WIRE FAULT 121 LAN HW ADDRESS 121 LaserJet Utility see HP LaserJet Utility LATE COLLISION ERROR 121 LINE ERRORS RCVD 121 LOBE WIRE FAULT 121 LocalTalk messages 112 networks Mac OS 16 see also EtherTalk LOSS OF CARRIER ERROR 121 LOST FRAMES 121 LPD Ma
135. ted any errors TFTP LOCAL ERROR The TFTP transfer of the configuration file from the host to the HP JetDirect print server failed with the local print server encountering some form of inactivity timeout or excessive retransmissions situation TFTP REMOTE ERROR The TFTP transfer of the configuration file from the host to the HP JetDirect print server failed with the remote host sending a TFTP ERROR packet to the print server TFTP RETRIES The overall retrying of the TFTP transfer of the configuration EXCEEDED file from the host to the HP JetDirect print server has exceeded a retry limit TIMEOUT The HP JetDirect print server fails to logically insert onto the ring before the insertion timer expires Each phase of the insertion process must complete before expiration of the 18 second insertion timer TOKEN ERRORS Total number of times a violation of the token passing protocol has been detected TOTAL PACKETS RECEIVED TOTAL PACKETS RCVD Total number of frames packets received by the HP JetDirect print server without error This includes broadcast multicast packets and packets specifically addressed to the print server This number does not include packets specifically addressed to other nodes TRANSMIT BEACON The HP JetDirect print server is transmitting beacon frames to the ring TRANSMIT ERROR Check the network topology and verify all cable segments 126 HP JetDi
136. the callouts in Figures 6 6 through Figure 6 8 The table references correspond to tables in Chapter 7 Table 6 3 Ethernet and Token Ring Configuration Pages External Print Servers 1 of 2 Item Description Troubleshooting Information 1 Environment information Firmware revision number type of Table 7 5 network Ethernet or Token Ring LAN hardware address port selection type active ports three port print servers speed and manufacturing identification number 2 HP JetDirect print server Lists error conditions or Ready status information Table 7 5 3 Network statistics Packets received framing errors Table 7 5 transmit collisions and other network statistics 4 Novell NetWare status Novell NetWare frame types received information Table 7 1 May indicate if the print server is locking onto the wrong frame type that multiple frames are using the same network number and more EN Troubleshooting the HP JetDirect Print Server 103 Table 6 3 Ethernet and Token Ring Configuration Pages External Print Servers 2 of 2 Item Description Troubleshooting Information 5 DLC LLC configuration Status for the DLC LLC protocol messages Table 7 4 TCP IP status information Table 7 3 Apple EtherTalk status information Table 7 3 TCP IP status IP address BOOTP server and other configuration information Ethernet only If the AppleTalk protocol is working proper
137. tified on its own subnet but HP can incorporate up to 254 subnetworks without violating their assigned address space 136 TCP IP Overview EN Gateways Gateways are devices that act as translators between systems that do not use the same communication protocols data formatting structures languages or architectures Gateways repackage the data packets and change the syntax to match that of the destination system When networks are divided into subnets gateways are required to connect one subnet to another Default Gateway The Default Gateway is the address of the gateway or router that you use to move packets between subnets If multiple gateways or routers exist then the default gateway is the address of the first gateway or router that you use to move packets between subnets EN TCP IP Overview 137 138 TCP IP Overview EN B Using the Embedded Web Server Introduction Each HP JetDirect print server contains an embedded web server that can be accessed through a supported web browser on an intranet The embedded web server provides access to configuration and management pages for the HP JetDirect print server and the attached peripheral device X JetDirect Web Netscape File Edt View Go Communicator Help gt Aa paldi ck fowyd Reload Home Search Guide Print Security Cip m Bookmarks Goto 15 24 227 113 F Instant Message Members E WebMail E Connections E BizJoumal E SmartUpdate E Mk
138. tplace Status On Line O EWLeTT Par HP JetDirect J3113A WA Backano 3 JetDirect Web Netscape MEEI dt View Go Communicator Help Administration y gt S3Batat s amp s amp Back ford Reload Home Search Guide Print Security Slop i I AE Bookmarks Goto 15 24 227 113 E amp Instant Message Members E WebMail E Connections E BizJoumal E SmartUpdate E Mktplace Status On Line O HEWLETT ar HP JetDirect J3113A LO ERTEN Identity Status Configuration Securty Diagnostics Enable Protocol Stacks I TCPAP AppleTalk F IPX SPX M LLCDLC Administration TCPAP O Breet TCP Configuration Type Manual Current IP Address 15 29 40 182 Current Subnet Mask 255 255 248 0 Current Gateway 15 29 40 1 Idle Timeout seconds 90 NetWare IPX HEWLETT Set Frame Type Auto sense 7 DA eackano Queue Scan Interval 3 Applet TopLine running Figure B 1 Using Netscape to Access the Embedded Web Server EN 139 Requirements Supported Web Browsers To access the embedded web server the following web browsers are supported e Windows 95 98 and NT 4 0 m Netscape Navigator 4 01 4 02 4 03 and 4 05 m Microsoft Internet Explorer 4 0 with update version SP1 Windows 2000 m Microsoft Internet Explorer 5 0 e HP UX and Solaris m Netscape Navigator 4 01 4 02 4 03
139. ttp Awww hp com support net_printing HP JetDirect Printer Installer for UNIX HP UX 10 10 10 20 11 0 11 10 Solaris 2 5 x 2 6 7 Fast and easy installation of HP JetDirect connected printers More information http Awww hp com support net_printing Red Hat Linux SuSE Linux NetWare Supports queue creation NetWare and peripheral management from HP Web JetAdmin hosted on Windows NT 4 0 TCP IP HP Web JetAdmin Windows NT 4 0 Remote installation HP s preferred solution for HP UX configuration and ongoing management and Solaris management of HP installation of multiple JetDirect connected print servers non HP printers that support the standard MIBs and printers with embedded web servers Alerts and consumables management Remote firmware upgrades for HP JetDirect print servers Asset tracking and utilization analysis printers anywhere on your intranet Browser based management More information http Awww hp com support net_printing 6 HP Software Solutions Summary EN Table 2 1 Operating Environment Software Solutions 2 of 2 Function Remarks Internet Printer Connection Windows NT 4 0 Intel TCP IP only Note Internet printing software is included with Windows 2000 Printing via the Internet to Internet Printing Protocol IPP enabled HP JetDirect connected printers Allows economical distribution of high quality hardco
140. twork Component Type window select Protocol and click Add to add the Internet Protocol TCP IP Follow the instructions on the screen NT 4 0 Click the Add button for each tab and install the TCP IP Protocol and the Microsoft TCP IP Printing service Follow the instructions on the screen When prompted type the full path to the Windows NT distribution files you may need your Windows NT workstation or server CD ROM EN Configuring for LPD Printing 67 3 Enter TCP IP configuration values for the computer m Windows 2000 On the General tab in the Local Area Connection Properties window select Internet Protocol TCP IP and click Properties a NT 4 0 You may be automatically prompted for TCP IP configuration values If not select the Protocols tab in the Networks window and select TCP IP Protocol Then click Properties If you are configuring a Windows server type the IP address default gateway address and subnet mask in the appropriate spaces If you are configuring a client check with your Network Administrator to learn whether you should enable automatic TCP IP configuration or whether you should type a static IP address default gateway address and subnet mask in the appropriate spaces 4 Click OK to exit If prompted exit Windows and restart your computer for the changes to take effect 68 Configuring for LPD Printing EN Configuring a Network Printer for Windows 2000 Systems Set up the defaul
141. uration parameters EN TCP IP Configuration 47 5 Repeat step 4 to set any additional configuration parameters 6 When you have finished typing the configuration parameters type quit and press BHI to activate the configuration parameters To exit without activating parameters type exit and press Enter Telnet Configuration Parameter Examples The examples in Table 3 3 show how to use Telnet configuration commands Note If a parameter is supplied by the DHCP server its value cannot be changed using Telnet without disabling DHCP 48 TCP IP Configuration EN Table 3 3 IP Address Parameter Example ip 13 32 11 24 Telnet Configuration Parameter Examples 1 of 2 where ip identifies the parameter and 13 32 11 24 specifies the address for the printer By typing this parameter you can overwrite the IP address used to make the Telnet connection with one you have selected Subnet Mask Example subnet mask 2908295782 DOs 0 where subnet mask identifies the parameter and 255 255 255 0 specifies the subnet mask Default Gateway Example default gw 13 32 11 85 where default gw identifies the parameter and 13 32 11 85 specifies the IP address of the gateway Note If the HP JetDirect print server is configured by DHCP and you change the subnet mask or the default gateway address using front panel Telnet or other tool you should change the IP address to release the present IP addr
142. ware software firmware used in combination with such HP Product s properly exchange date data with it The duration of the Year 2000 warranty extends through January 31 2001 EN 147 148 HP JetDirect Year 2000 Compliance EN Index A America Online 3 Apple Chooser 21 92 APPLETALK NAME 112 APPLETALK STATUS 112 APPLETALK TYPE 112 arp command 43 ARP DUPLICATE IP ADDRESS 115 AUTONEGOTIATION 115 AUTO REMOVAL ERROR 115 B BABBLE ERROR 115 BAD BOOTP REPLY 115 BAD BOOTP TAG SIZE 116 BAD LENGTH RCVD 116 BAD PACKETS RCVD 116 BOOTP configuring 26 definition 135 SERVER 114 using 25 BOOTP DHCP IN PROGRESS 116 browsers supported 13 BSD systems configuring print queue 62 BURST ERRORS RCVD 116 C CF ERR ACCESS LIST EXCEEDED 116 FILE INCOMPLETE 116 INVALID PARAM 116 LINE TOO LONG 116 MISSING PARAM 116 TRAP LIST EXCEEDED 116 UNKNOWN KEYWORD 116 Chooser Apple 21 92 clients supported 15 commands FTP printing 78 EN CONFIG BY 113 CONFIG FILE 114 configuration modifying a device 10 parameters 31 testing 22 verifying network 18 Windows NT networks 145 CONFIGURATION ERROR 116 configuration page HP JetDirect 86 Token Ring and Ethernet 103 understanding 94 configuration page messages DLC LLC 115 EtherTalk LocalTalk 112 HP JetDirect 115 Novell NetWare 110 TCP IP 113 CRC ERROR 116 D DATA RATE 117 DATE MANUFACTURED 117 defaults resetting 83 DHCP enabling or disabling 39 IP addresses
143. wnload MODE The mode used by the print server QUEUE SERVER indicates that the print server receives data directly from the queue REMOTE PRINTER with the printer number following it indicates that the print server emulates a Novell remote printer If the printer is not configured this field displays QUEUE SERVER SOURCE ROUTING Indicates the current status of source routing UNKNOWN is displayed when NetWare source routing is configured to AUTO but the source routing method has not been detected NO is displayed when source routing is configured to AUTO and the automatic algorithm has determined that source routing should not be used YES is displayed when source routing is configured to AUTO and the automatic algorithm has determined that source routing should be used DISABLED SINGLE R or ALL RT is displayed when the user has manually configured source routing through the printer s control panel or through software NODE NAME Queue Server Mode The print server name This name must match a valid print server on the appropriate NetWare file server The default name is NPIXXXXXX Remote Printer Mode The name you gave the network printer when you configured the network printer The default name is NPIXXXXXX 110 HP JetDirect Configuration Page Messages EN Table 7 1 Novell NetWare Configuration Messages 2 of 2 Message Description PORT X STATUS SERVER NAME READY Pr

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