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HP C9K75UT User's Manual

1. For use in the People s Republic of China 49037 1 AA1 For use in Taiwan 490371 AB1 For use in South Korea 490371 AD1 For use in Israel 490371 BB1 For use in India 490371 D61 Screw Kit 689949 001 Sequential part number listing Spare part Description number 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 081 Power cord for use in Denmark 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 490371 201 Power cord for use in Thailand 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 490371 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D61 Power cord for use in India 3 pin black 1 83 m 530607 001 HDMI to VGA Adapter 670292 005 Intel Centrino Advanced N 6235 Bluetooth combo w 2 Antennas 802 11 a g n 675458 001 Zipper tote bag 684976 001 Protective cover 685989 001 4 cell 45WHr 3 05AH Li ion battery 68692
2. Disconnect the battery cable see Battery on page 31 Remove the RTC battery 1 2 Disconnect the RTC battery cable from the system board 1 B NOTE Use a thin non conductive tool to remove the RTC battery from the socket on the system board Remove the RTC battery 2 The RTC battery is attached to the system board by double sided adhesive Component replacement procedures 33 Reverse this procedure to install the RTC battery on computer models When installing the RTC battery make sure the sign faces up 34 Chapter 4 Removal and replacement procedures Solid state drive Description Spare part number 128 GB mSATA solid state drive SSD 689953 001 256 GB mSATA solid state drive SSD 689955 001 Before removing the SSD follow these steps n gt N 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the base enclosure see Base enclosure on page 29 Disconnect the battery cable see Battery on page 31 Remove the solid state drive 1 2 Remove the 2 Phillips PM 2 0x2 0 screws 1 securing the solid state drive to the top co
3. e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the Screen or use the up arrow key or the down arrow key e Toclose open dialog boxes and return to the main Setup Utility screen press esc and then follow the on screen instructions 2 Press f10 to enter Setup Utility To exit Setup Utility menus choose one of the following methods e To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions Use the arrow keys to select Exit Exit Discarding Changes and then press enter e To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions Use the tab key and the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system information 1 Start Setup Utility 2 Select the Main menu System information such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Using Setup Utility 65 Restoring factory settings in Setup Utility Ef NOTE Restoring defaults will not c
4. e WLAN module see WLAN module on page 36 e Hard drive see Solid state drive on page 35 e USB Audio see USB Audio board on page 46 e Display panel cable see Display panel on page 54 e RJ 45 cover see RJ 45 module cover on page 37 40 Chapter 4 Removal and replacement procedures Remove the system board 1 2 Remove the following cables e USB Audio board cable 1 e Power button board cable 2 e Display panel cable 3 e Backlit keyboard cable 4 e Backlit keyboard light cable 5 e TouchPad LED cable 6 e RTC cable 7 e TouchPad cable 8 e Power connector cable 9 1 Remove the 5 Phillips PM 2 0x3 0 screws 1 Component replacement procedures 41 3 Remove the system board 2 Reverse this procedure to install the system board 42 Chapter 4 Removal and replacement procedures Heat sink Description Spare part number Heat sink 689938 001 S NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displ
5. 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer o Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel Turn the computer right side up with the rear toward you Open the computer Remove the base enclosure see Base enclosure on page 29 Remove the 2 Phillips PM 5 0 millimeter screws on the left and right hinges 1 Remove the Phillips PM 3 0 millimeter screw on the left hinge 2 D GE od er IN S Rotate both hinges to the open position 3 Ey NOTE Support the display panel as you are removing the screws 54 Chapter 4 Removal and replacement procedures 7 Remove the top cover from the display assembly 8 Loosen the bottom edge of the plastic bezel cover 1 from all four sides of the display panel 9 Loosen the left and right side edges of the plastic bezel cover 2 and then loosen the top edge of the plastic bezel cover 3 Remove the plastic bezel cover 4 Component replacement procedures 55 10 Slide the hinge covers outwards 1 and then release the secondary hinge covers 2 Eyf NOTE Remove any tabs or tape adhering to the display panel 11 Remove the 6 Phillips PM screws
6. NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 12 Chapter2 External component identification 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag which is located on the bottom of the computer XXOOOOOOOUR Seriol XXXXXXXX HRIEUUE O LEE SUELE I Product XXXXXXXX nmm m E UE UE EUN Warranty ly lyOy Model XXXXXXX Item Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 13 Computer major components 14 Chapter 3 Illustrated parts catalog Item Componen
7. Country region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 a The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be T
8. 2 Remove the base enclosure see Base enclosure on page 29 Disconnect the battery cable see Battery on page 31 4 Remove the system board see System board on page 39 S NOTE The heat sink overlaps the rear speakers so the system board must be removed before the rear speakers Remove the rear speakers 1 Disconnect the rear speaker cable from the USB Audio board 1 Component replacement procedures 45 2 Remove the 2 Phillips PM 4 0 millimeter screws 2 and then remove the rear speakers 3 USB Audio board Description Spare part number USB Audio board includes digital media card reader 689947 001 Before removing the USB Audio board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer Si Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 54 5 Remove the base enclosure see Base enclosure on page 29 6 Disconnect the battery cable see Battery on page 31 Remove the USB Audio board 1 Disconnect the left front speaker cable 1 Disconnect the right front speaker cable 2 Disconnect the fan cable 3 Disconnect the
9. System board for use only with computer models equipped with UMA Intel Core i5 3317U 689957 001 processor System board for use only with computer models equipped with UMA Intel Core i7 3517U 689958 001 processor System board for use only with computer models equipped with UMA Intel Core i7 3667U 689959 001 processor System board for use only with computer models equipped with UMA Intel Core i5 3317U 693607 001 processor in the People s Republic of China and Russia System board for use only with computer models equipped with UMA Intel Core i7 3517U 693608 001 processor in the People s Republic of China and Russia System board for use only with computer models equipped with UMA Intel Core i7 3667U 693609 001 processor in the People s Republic of China and Russia System board for use only with computer models equipped with Intel Core 5 3317U 702763 001 processor System board for use only with computer models equipped with Intel Core i5 3317U 702763 501 processor for Windows 8 Standard System board for use only with computer models equipped with Intel Core i5 3317U for 702763 601 Windows 8 Professional System board for use only with computer models equipped with Intel Core i7 3517U 702764 001 processor System board for use only with computer models equipped with Intel Core i7 3517U 702764 501 processor for Windows 8 Standard System board for use only with computer models equipped with Intel Core i7 3517U 70
10. The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Component replacement procedures This chapter provides removal and replacement procedures There are as many as 77 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement 28 Chapter 4 Removal and replacement procedures Service label When ordering parts or requesting information provide the computer serial number and model number provided on the service label which is found on the bottom of the computer T Serial ZX WI Product XXXOOOCXX Bgm m E UE E EE EUN Warranty ly lyOy Model XOXOOCXX Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is
11. e When the computer is in Hibernation press the button down briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see the User guide To learn more about your power settings 1 From the Start screen type p 2 In the search box type power 3 Select Settings and then select Power options from the list of applications or see the User guide 2 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks NL ANS 4 Chapter 2 External component identification Component Description 3 Speakers 4 Produce sound NOTE Two ofthe speakers are on the bottom of the computer and cannot be seen from the top of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These
12. maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily 24 Chapter 4 Removal and replacement procedures Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at lea
13. 3 Windows Refresh 74 reinstall 74 remove everything and reinstall option 74 reset 74 Windows 8 operating system DVD 73 Windows applications key identifying 6 windows button identifying 6 wireless light 7 wireless product description 1 WLAN module removal 36 spare part numbers 20 36 workstation guidelines 27 Index 81
14. 64 Using Setup Utility EE 64 Staring Setup UUM EE 64 Changing the language of Setup Utility ssssesnnn en 64 Navigating and selecting in Setup Unit 65 Displaying system information ssssssnnne enne nnns 65 Restoring factory settings in Setup Utility ssesnm 66 Exiting Setup Utility nr er eem nennen nennen aaa nns 66 Updating the BIOS m 66 Determining the BIOS version eeiisssessiiiseseee esent ttn a 66 Downloading a BIOS update 67 Using System DIAgnoSlicS inicie et ere eae Lec sean ELE ee Lee aao e RR ddl 68 6 SDeCITIGAEHOS iisbanen ep Erb REV ERERAP IBEREKIE aA aeaaaee EEWOEE IER FEEET FIRSRIIAQE AE anaa iiaa 69 Computer specifications ss sssini iiini iiaii iaaiiai iaaa aa ss n esten nnns nnn n tene eren enne n nennen 69 13 3 inch display specifications scissura a aea ie aaa e aR REE a aia nennt nnne nennen 69 T Backup and FeGOWVOly sanina SE REEF Me E armen tan ete ene eae ee 71 Backing Up your informato EE 71 Performing a system recovery ico pede pibe o ee AER ANESEC 72 Using the Windows recovery tools sessssssesseeen eene nennen nennen nnns 72 Bis bebe e EE 73 Using Windows 8 operating system media purchased separately 73 Using Windows Refresh for quick and easy recovery eeeeeeeeeeeeeeeeeeeeetttaeeeeeeeeeeentaaeees 74 Remove everything and reinstall Windows eee
15. 692891 001 Display panel 693607 001 System board for use with computer models equipped with UMA Intel Core i5 3317U processor in the People s Republic of China and Russia 693608 001 System board for use with computer models equipped with UMA Intel Core i7 3517U processor in the People s Republic of China and Russia 693609 001 System board for use with computer models equipped with UMA Intel Core i7 3667U processor in the People s Republic of China and Russia 693715 001 AC Adapter non smart 65 W non BFR PVC free 700381 001 Backlit keyboard in black finish for use in the United States includes keyboard cable 700381 031 Backlit keyboard in black finish for use in the United Kingdom and Singapore includes keyboard cable 700381 041 Backlit keyboard in black finish for use in Germany includes keyboard cable 700381 051 Backlit keyboard in black finish for use in France includes keyboard cable 700381 061 Backlit keyboard in black finish for use in Italy includes keyboard cable 700381 071 Backlit keyboard in black finish for use in Spain includes keyboard cable Sequential part number listing 21 Spare part number 700381 131 700381 141 700381 151 Description Backlit keyboard in black finish for use in Portugal includes keyboard cable Backlit keyboard in black finish for use in Turkey includes keyboard cable Backlit keyboard in black finish for use in Greece includes keyboard cable 700381 161 Ba
16. Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the System at the factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See HP Support Assistant for instructions on reinstalling traditional applications To access HP Support Assistant on the Start screen select the HP Support Assistant app Ey NOTE You may be prompted for your permission or password when using Refresh See HP Support Assistant for more information To access HP Support Assistant on the Start screen select the HP Support Assistant app To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on Screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option r
17. disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double clic
18. notices are located in HP Support Assistant Button speakers and other components 5 6 Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the fn or the esc key 3 Windows button Returns you to the Start screen from an open app or the 4 Action keys 5 Windows applications key Chapter 2 External component identification Desktop NOTE Pressing the Windows button again will return you to the previous screen Execute frequently used system functions Displays options for a selected object mak gr D Component 1 b Power light Description White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see the User guide 2 Keyboard backlight indicator mam 3 9 Mute light 4 I Wireless light Indicates that the keyboard backlight feature off or on NOTE To conserve batter
19. 0 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e Thelength of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE d Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 76 Chapter8 Power cord set requirements
20. 1 from the hinge brackets and then remove the hinge brackets 2 56 Chapter 4 Removal and replacement procedures 12 Rotate the hinges to the open position 1 and then remove the 2 Phillips PM screws 2 Remove the display panel 3 13 Remove the adhesive tape from the display panel cable connector 1 14 Disconnect the display panel cable connector 1 from the display panel 2 15 Remove the panel cable from the clips on the left edge 1 and then loosen the cable from the adhesive tape 2 Component replacement procedures 57 16 Disconnect the cable from the webcam 3 Reverse this procedure to install the display panel Webcam assembly Description Spare part numbers Webcam assembly 689965 001 Before removing the webcam assembly 1 SN 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 54 Remove the base enclosure see Base enclosure on page 29 Disconnect the battery cable see Battery on page 31 Remove the webcam assembly 58 Chapter 4 Removal and replacement procedures A Liftt
21. 2 001 RTC battery for use only with computer models without WWAN capability 689934 001 Base enclosure 689937 001 Power connector 689938 001 Heat sink 689939 001 Backlit keyboard bracket 689940 001 Display hinges 20 Chapter 3 Illustrated parts catalog Spare part Description number 689944 001 Power button board includes cable 689945 001 TouchPad LED board with cable 689946 001 TouchPad includes cable 689947 001 USB Audio board with cable 689948 001 RJ 45 cover 689949 001 Screw Kit 689951 001 Speaker front 689952 001 Speaker Rear 689953 001 128 GB solid state drive only does not include bracket connector cable isolators or screws 689955 001 256 GB solid state drive only does not include bracket connector cable isolators or screws 689957 001 System board for use only with computer models equipped with UMA Intel Core i5 3317U processor 689958 001 System board for use only with computer models equipped with UMA Intel Core i7 3517U processor 689959 001 System board for use only with computer models equipped with UMA Intel Core i7 3667U processor 689960 001 Thermal pad 689961 001 Top cover in black finish for use in the United States 689962 001 Top cover in black finish for use in the United Kingdom 689965 001 Webcam includes microphone 692885 001 Antenna 692888 001 Display bezel 692889 001 Display cable 692890 001 Fan
22. 2764 601 processor for Windows 8 Professional System board for use only with computer models equipped with Intel Core i7 3667U 702765 001 processor System board for use only with computer models equipped with Intel Core i7 3667U 702765 501 processor for Windows 8 Standard System board for use only with computer models equipped with Intel Core i7 3667U 702765 601 processor for Windows 8 Professional System board for use only with computer models equipped with Intel Core 5 3317U 702766 001 processor in the People s Republic of China and Russia System board for use only with computer models equipped with Intel Core 5 3317U 702766 501 processor for Windows 8 Standard in the People s Republic of China and Russia System board for use only with computer models equipped with Intel Core i7 3517U 702767 001 16 Chapter 3 processor in the People s Republic of China and Russia Illustrated parts catalog Item Component Spare part number System board for use only with computer models equipped with Intel Core i7 3517U 702767 501 processor for Windows 8 Standard in the People s Republic of China and Russia System board for use only with computer models equipped with Intel Core i7 3667U 702768 001 processor in the People s Republic of China and Russia System board for use only with computer models equipped with Intel Core i7 3667U 702768 501 processor for Windows 8 Standa
23. 29 6 Disconnect the battery cable see Battery on page 31 Remove the WLAN antenna cables A Remove the WLAN antenna transceivers 1 and then remove the cables 2 from the right and left sides of the hinge Ey NOTE Be careful when removing the cables Top cover Description Spare part number Top cover 689961 001 for use in the United States 712664 001 for use in the United States 689962 001 for use in the United Kingdom 712665 001 for use in the United Kingdom 62 Chapter A Removal and replacement procedures Before removing the top cover from the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the top cover from the display A Toremove the top cover from the display see Display panel on page 54 Component replacement procedures 63 5 Setup Utility BIOS and System Diagnostics Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utilit
24. 689952 001 Before removing the front speakers follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer Gei Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure see Base enclosure on page 29 5 Disconnect the battery cable see Battery on page 31 Remove the front speakers 1 Turn the computer with the front edge toward you 2 Disconnect the front speaker cable 1 from the USB audio board 44 Chapter 4 Removal and replacement procedures Remove the Phillips PM screws securing each half of the front speaker 2 4 Remove the speaker cables 3 that are routed on each side of the front area Remove the speakers 4 Reverse this procedure to install the front speakers Before removing the rear speaker follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 1 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer
25. 74 Using HP Software Setup eet te ELLA E ELLA e ER EL dene e a E cca e Odds 75 8 Power cord set FEQUINGIMOING sassi epa ra ERR TARARA E CURIAE MARAK ERE LERRRRE MARI AAREE MEER ERERAE E RETE EDEE MALAE ERA Rd tK RA 76 Requirements for all countries e eterne onn iR ene e ced del RR een a Ran RITE AK YR Ru SNE 76 Requirements for specific countries and regions sssssssssssssssssse rttr ttEEnE EEEE En nena 76 CR Te E 78 l 79 vii viii 1 Product description Category Product Name Description HP ENVY Spectre XT Ultrabook PC Processors Intel Dual Core i7 3667U 2 0GHz turbo up to 3 1GHz 1600MHz 4M L3 Intel Dual Core i7 3517U 1 9GHz turbo up to 3 0GHz 1600MHz AM L3 Intel Dual Core i7 3537U 2 0GHz turbo up to 3 1GHz 1600MHz AM L3 Intel Dual Core i5 3317U 1 7GHz turbo up to 2 6GHz 1600MHz 3M L3 Intel Dual Core j5 3337U 1 8GHz turbo up to 2 7GHz 1600MHz 3ML3 Chipset Intel HM76 Platform Controller Hub PCH Panther Point M Graphics Intel HD Graphics 4000 discrete class graphics Supports BD and or HD DVD playback with HD decode and DX11 support and HDMI support Panel 13 3 HD WLED BrightView 1366x768 3 64mm SVA at 45 Color Gamut Slim Shuriken 200 nits All display assemblies include 2 wir
26. C outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 54 Remove the base enclosure see Base enclosure on page 29 Remove the keyboard 1 2 Turn the computer right side up with the front facing you Remove the 20 black Phillips PM 2x2 screws that secure the keyboard bracket 60 Chapter 4 Removal and replacement procedures 4 Remove the keyboard bracket 1 Make sure the keyboard cables are disengaged from the bracket as you remove the keyboard bracket 2 Make sure to push the keyboard cables through the bracket 5 Remove the 3 black Phillips PM 2x2 screws 1 and then remove the 3 Phillips PM 1 6 screws 2 6 Remove the keyboard 3 Reverse this procedure to install the keyboard WLAN antenna cables Description Spare part numbers WLAN antennas 670292 005 Before removing the antenna cables 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Component replacement procedures 61 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 54 5 Remove the base enclosure see Base enclosure on page
27. HP Spectre Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2012 Hewlett Packard Development Company L P Intel is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First edition December 2012 Document Part Number 698930 001 Safety warning notice AWARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Stan
28. LAN antenna black cable is connected to the WLAN module 2 auxiliary terminal 2 Remove the 2 Phillips PM 2 0x3 0 screws 2 that secure the WLAN module to the top cover The WLAN module tilts up 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 Ef NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors 36 Chapter 4 Removal and replacement procedures Fan Description Spare part number Fan 692890 001 Before removing the fan 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer Ge Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure see Base enclosure on page 29 Remove the fan 1 Disconnect the fan cable 1 2 Remove the 2 Phillips PM 2 0x4 0 screws securing the fan to the top cover 2 and then lift the fan upwards 3 S NOTE You may need to remove the piece of tape on the underside of the heat sink that secures the fan to the unit RJ 45 module cover Description Spare part number RJ 45 module cover plastics kit 689948 001 Component replacement procedur
29. SB power performance NOTE For details about different types of USB ports see the User guide 5 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Left side 9 Right side Component O 1 Power light Description e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see the User guide 2 3 Q Hard drive light Audio out headphone jack Audio in microphone jack e Blinking white The hard drive is being accessed Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure tha
30. aced through the ventilation grill located on the left side of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer Si Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure see Base enclosure on page 29 5 Disconnect the battery cable see Battery on page 31 6 Remove the system board see System board on page 39 Remove the heat sink 1 From the system board remove the 4 Phillips PM screws securing the heat sink 1 to the system board A CAUTION These screws must be removed in the sequence that is marked on the heat sink so that the correct pressure is applied to the processor and other components Component replacement procedures 43 2 Remove the heat sink 2 Reverse this procedure to install the heat sink Z CAUTION These screws must be installed in the sequence that is marked on the heat sink so that the correct pressure is applied to the processor and other components Speakers Description Spare part number Speaker Kit front includes front speaker and cable 689951 001 Speaker Kit rear includes front speaker and cable
31. are part numbers 17 20 31 BIOS determining version 66 downloading an update 67 Blu ray ROM DVD R RW Super Multi Double Layer Drive precautions 25 button TouchPad 8 buttons power 4 TouchPad on off 8 C cables service considerations 24 caps lock light identifying 8 chipset product description 1 components bottom 12 display 3 left side 9 rear 12 right side 10 computer major components 14 computer part number 29 computer reset 74 computer specifications 69 connector power 11 connectors service considerations 24 D Digital Media Slot identifying 10 display specifications 69 display assembly spare part numbers 54 display panel removal 54 display panel product description 1 drives preventing damage 25 DVD RW and CD RW Super Multi Double Layer Combo Drive precautions 25 E electrostatic discharge 25 equipment guidelines 28 esc key identifying 6 Ethernet product description 1 external media cards product description 1 F f11 recovery 73 fan removal 43 spare part number 43 fn key identifying 6 G graphics product description 1 grounding guidelines 25 guidelines equipment 28 grounding 25 packaging 27 transporting 27 workstation 27 H hard drive precautions 25 product description 1 removal 35 spare part numbers hard drive light 10 hard drive recovery 73 hard drive spare part numbers 17 HDMI port identifying 9 19 35 l integrated webcam light identifying 3 internal d
32. cking up your information 71 Ey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using the Windows recovery tools To recover information you previously backed up A Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant ap
33. cklit keyboard in black finish for use in Latin America includes keyboard cable 700381 171 Backlit keyboard in black finish for use in Saudi Arabia includes keyboard cable 700381 251 Backlit keyboard in black finish for use in Russia includes keyboard cable 700381 281 Backlit keyboard in black finish for use in Thailand includes keyboard cable 700381 A41 Backlit keyboard in black finish for use in Belgium includes keyboard cable 700381 AB1 Backlit keyboard in black finish for use in Taiwan includes keyboard cable 700381 AD1 Backlit keyboard in black finish for use in South Korea includes keyboard cable 700381 B31 Backlit keyboard in black finish for use in the Netherlands includes keyboard cable 700381 BB1 700381 BG1 700381 DB1 700381 DH1 Backlit keyboard in black finish for use in Israel includes keyboard cable Backlit keyboard in black finish for use in Switzerland includes keyboard cable Backlit keyboard in black finish for use in Canada includes keyboard cable Backlit keyboard in black finish for use in Denmark Finland Norway includes keyboard cable 701943 001 HDMI to VGA Adapter 702763 001 System board for use with computer models equipped with Intel Core i5 3317U processor 702763 501 702763 601 System board for use with computer models equipped with Intel Core i5 3317U processor for Windows 8 Standard System board for us
34. dard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents T ProductcdeschibIoN cci ee E 1 2 External component identification eros rire eani roro pP ren tu pP EY Ya RE On PU ya va 3E c pre aAA LE FANE UU PAS ORNA REO FERRE R EE PU YT MR RAE 3 Display e 3 Button speakers and other components nenne nnn aiat 4 M CI a 6 B E 7 TouchPad six c 8 Left SIDS cic 9 pinea M eae 10 Ke 12 isle 12 9 Illustrated parts catalog eicit eiii ibn edi an aaia arosi I aS E wwicaad ce VERPe ND MEE VERI eNS DURER 13 firm EE 13 Computer maj r eene le ET CEET 14 Display assembly subcomponents eene NAARAAN ANNANN nennen nennen nnns 18 Mass Storage device enti c eta E Padel bee e aeger a da baa cure aat o ME ade ur 19 Miscellaneo s parts i522 mS 19 Sequential part number listing sess nn nemen renten nnne nnns 20 4 Removal and replacement procedures eeieiiiseseesseessese esses eene nnnm nnne EE saneti tnmen Rasen 24 Preliminary replacement requirements ssssssssssssssssseeeeneerene nennen nnn
35. e computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions SF NOTE Ifyou need to stop a diagnostics test while it is running press esc 68 Chapter5 Setup Utility BIOS and System Diagnostics 6 Specifications Computer specifications Metric U S Dimensions Width 29 16 cm 11 48 in Depth 2 15 cm 8 46 in Height front to back 2 11 to 3 19 cm 0 83 to 1 26 in Weight With 6 cell battery 1 60 kg 3 53 Ib With 3 cell battery 1 46 kg 3 22 Ib Input power Operating voltage and current 18 5 V dc 3 5 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 13 3 inch display specifications Metric U S Dimensions Height 16 50 cm 6 50 in Width 25 34 cm 11 60 in Diagonal 33 66 cm 13 30 in Number of colors 262 144 Computer specifications 69 Contras
36. e nnne rennen nnne 24 Tools required ee 24 Neen E e E 24 Plastic Darts eicere dte e edi a ee Ha PERIERE a REL te P dde Yeu aad 24 Cables and connectors sss eere 24 Drive handling tete eee ete e a reed 25 Grounding guidelines ce cedere deep tee aet Ee dc v vu Dev Pe repa dicen 25 Electrostatic discharge damage sse 25 Packaging and transporting guidelines essesss 27 Component replacement procedures nennen enne nne nerernrmrr nnns n nnns 28 Service label ccccccecccccce eee e cece eee e eget ee caaeaaaaeaaeeaeceeeeeeeeeeeeeeeesaecsasaaaanaeceeeeaeeeeeeeeeetenes 29 Base encloSUre eod etre er ers en ea dh cage VOR XR TE A Rn See REENEN 29 sca Add 31 SOMG StALS drive EE 35 WLAN module 5 5 I deri eerta sert ER Ra Od a armor a 36 Eat PME E 37 RJ4S ue E WEE 37 System DO ET 39 Heatsink e irda anna A TAE E EE 43 e 44 Et e DO re E 46 TouchPad Rule UE 48 TouchPad LED Doard WEE 49 Power connector cable irimia ina n aN N 50 Power button board 2 netter eite TO E 52 Display PAN I 54 Webcal le EE 58 Backlit keyboard E 59 WLAN antenna cables 2 edet edited Mediae de Mende Ed 61 coz qM 62 5 Setup Utility BIOS and System Diagnostics eeeeeeeeeeeeneeneenenen enne nennen nnne nnne nnns
37. e with computer models equipped with Intel Core i5 3317U processor for Windows 8 Professional 702764 001 702764 501 System board for use with computer models equipped with Intel Core i7 3517U processor System board for use with computer models equipped with Intel Core i7 3517U processor for Windows 8 Standard 702764 601 System board for use with computer models equipped with Intel Core i7 3517U Windows 8 Professional 702765 001 System board for use with computer models equipped with Intel Core i7 3667U processor 702765 501 System board for use with computer models equipped with Intel Core i7 3667U processor for Windows 8 Standard 702765 601 702766 001 System board for use with computer models equipped with Intel Core i7 3667U processor for Windows 8 Professional System board for use with computer models equipped with Intel Core is 3317U processor in the People s Republic of China and Russia 702766 501 System board for use with computer models equipped with Intel Core i5 3317U processor for Windows 8 Standard in the People s Republic of China and Russia 702767 001 System board for use with computer models equipped with Intel Core i7 3517U processor in the People s Republic of China and Russia 22 Chapter3 Illustrated parts catalog Spare part Description number 702767 501 System board for use with c
38. ed with Intel Core i7 3537U Windows 8 Standard in the People s Republic of China and Russia 714761 001 System board for use with computer models equipped with Intel Core i5 3337U in the People s Republic of China and Russia 714761 501 System board for use with computer models equipped with Intel Core i5 3337U Windows 8 Standard in the People s Republic of China and Russia Sequential part number listing 23 4 Removal and replacement procedures CAUTION This computer does not have user replaceable parts Only HP authorized service providers should perform the removal and replacement procedures described here Accessing the internal part could damage the computer or void the warranty Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ey NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the
39. eir containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requ
40. eless local area network WLAN antenna cables Supports 16 9 wide aspect ratio Support for non flush glass panel cover non PMMA Memory Supports up to 4GB max system memory on board DDR3L 1600MHz dual channel support Supports up to 4096MB 256M x 16 x 8PCs 1600 MHz Drives mSATA SSD configurations e 128 GB SSD e 256 GB SSD Audio and video Dual array digital microphones Two integrated stereo speakers Separate discrete amplifiers for headphone and speakers Beats signature audio profile HP TrueVision high definition webcam fixed no tilt 1280x720 by 30 frames per second Ethernet Integrated 10 100 1000 GB network interface card NIC Wireless Integrated WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports the following WLAN formats e Intel Centrino Advanced N 6235 Bluetooth combo w 2 Antennas 802 11 a g n External media card Push push insertion removal 2 Category Description HP Multi Format Digital Media Reader supports the following digital card formats MultiMediaCard Secure Digital SD Card Secure Digital High Capacity SDHC Card Secure Digital Extended Capacity SDxC Card Ports 3 pin AC power non smart pin Audio in mono microphone supports jack detection Audio out stereo headphone supports jack detection HDMI version 1 4b supporting 1920p 1920 x1200 60Hz RJ 45 Ethernet includes
41. emoves all personal data apps and settings from your computer and reinstalls Windows p IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and follow the on screen instructions To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 74 Chapter 7 Backup and recovery 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on Screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Performing a system recovery 75 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 10
42. erform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 f possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 73 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media p
43. es 37 Before removing the RJ 45 module cover 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the base enclosure see Base enclosure on page 29 Disconnect the battery cable see Battery on page 31 Remove the RJ 45 module cover 1 2 Remove the 2 Phillips PM screws securing the RJ 45 module cover 1 Remove the cover 2 38 Chapter 4 Removal and replacement procedures System board Ef NOTE The system board spare part kit includes replacement thermal material Description Spare part number For use only with computer models equipped with UMA Intel Core i5 3317U processor 689957 001 For use only with computer models equipped with UMA Intel Core i7 3517U processor 689958 001 For use only with computer models equipped with UMA Intel Core i7 3667U processor 689959 001 For use only with computer models equipped with UMA Intel Core i5 3317U processor in the 693607 001 People s Republic of China and Russia For use only with computer models equipped with UMA Intel Core i7 3517U processor in the 693608 001 People s Republic of China and Russia Fo
44. h computer models equipped with Intel Core i7 3517U processor in the People s 702767 001 Republic of China and Russia For use only with computer models equipped with Intel Core i7 3517U processor for Windows 8 702767 501 Standard in the People s Republic of China and Russia For use only with computer models equipped with Intel Core i7 3667U processor in the People s 702768 001 Republic of China and Russia For use only with computer models equipped with Intel Core i7 3667U processor for Windows 8 702768 501 Standard in the People s Republic of China and Russia For use only with computer models equipped with Intel Core i7 3537U processor 714758 001 For use only with computer models equipped with Intel Core i7 3537U processor for Windows 8 714758 501 Standard Component replacement procedures 39 Description Spare part number For use only with computer models equipped with Intel Core i7 3537U processor for Windows 8 714758 601 Professional For use only with computer models equipped with Intel Core i7 3337U processor 714759 001 For use only with computer models equipped with Intel Core i7 3337U processor for Windows 8 714759 501 Standard For use only with computer models equipped with Intel Core i7 3337U processor for Windows 8 714759 601 Professional For use only with computer models equipped with Intel Core i7 3537U processor in the People s 714760 001 Republic of China and Rus
45. hange the hard drive mode To return all settings in Setup Utility to the values that were set at the factory follow these steps 1 pu oe C ae Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults Follow the on screen instructions To save your changes and exit press f10 and then follow the on screen instructions or Use the arrow keys to select Exit Exit Saving Changes and then press enter Your changes go into effect when the computer restarts S NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called S
46. he webcam from the display panel 1 and then remove the webcam assembly 2 Backlit keyboard Ef NOTE The keyboard spare part kit includes a keyboard cable For use in country or region Spare part number For use in country or region Spare part number Backlit keyboard in black finish For use in the United States 700381 001 For use in Taiwan 700381 AB1 For use in the United Kingdom 700381 031 For use in South Korea 700381 AD1 and Singapore For use in Germany 700381 041 For use in Saudi Arabia 700381 171 For use in France 700381 051 For use in Russia 700381 251 For use in Italy 700381 061 For use in Thailand 700381 281 For use in Spain 700381 071 For use in Belgium 700381 A41 For use in Portugal 700381 131 For use in Canada 700381 DB1 For use in Turkey 700381 141 For use in The Netherlands 700381 B31 For use in Greece 700381 151 For use in Switzerland 700381 BG1 For use in Latin America 700381 161 For use in Israel 700381 BB1 For use in Denmark Finland 700381 DH1 Norway Component replacement procedures 59 Before removing the keyboard follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the A
47. ing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e X Backup templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore E NOTE Be sure that the computer is connected to AC power before you start the backup process Ba
48. irements 27 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials
49. isplay switch identifying 3 internal microphones identifying 3 J jacks audio out headphone 10 network 9 RJ 45 network 9 K keyboard product description 2 removal 59 spare part numbers keyboard backlight 7 keys action 6 esc 6 fn 6 Windows applications 6 Windows button 6 15 59 L left TouchPad button 8 lights AC adapter 11 caps lock 8 hard drive 10 Index 79 mute 7 power 7 10 TouchPad 8 webcam 3 wireless 7 M mass storage device precautions 25 removal 35 spare part numbers memory module product description microphone product description model description 29 model name 1 mute light identifying 7 N 19 35 1 1 network jack identifying 9 O operating system product description 2 optical drive P precautions 25 packaging guidelines 27 plastic parts service considerations 24 pointing device product description 2 ports HDMI 9 product description 2 USB 10 USB 3 0 9 power button identifying 4 power connector cable power connector identifying removal 50 power cord set requirements 76 spare part numbers 11 19 20 power lights identifying 7 10 power requirements product description 2 processor product description 80 Index 1 product description audio 1 chipset 1 display panel 1 Ethernet 1 external media cards 1 graphics 1 hard drives 1 keyboard 2 memory module 1 microphone 1 operating system 2 poi
50. k the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Setup Utility 67 Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in System Diagnostics e Start up test This test analyzes the main computer components that are required to start the computer e Run n test This test repeats the start up test and checks for intermittent problems that the start up test does not detect e Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Battery test This test analyzes the condition of the battery If the battery fails the test contact HP support to report the issue and purchase a replacement battery You can also view system information and error logs in the System Diagnostics window To start System Diagnostics 1 Turn on or restart th
51. link and activity lights USB 3 0 port USB 2 0 charging port Backlit keyboard pointing devices Backlit island style keyboard in black finish TouchPad with multi touch gestures Taps enabled as default Power requirements Supports the following HP AC adapters 65 W non smart PFC RC V EM 3 wire HP AC adapter Supports the following batteries 4 cell 45WHr 3 05 AH Li ion battery Operating system Preinstalled Windows 8 Standard Windows 8 Professional Serviceability Chapter 1 Product description End user replaceable parts AC adapter 2 External component identification Display Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 HP TrueVision HD Webcam Records video captures still photographs and allows video conferences and online chat by means of streaming video To use the webcam type c and then select CyberLink YouCam Display 3 Button speakers and other components Component Description 1 e Power button e When the computer is off press the button to turn on AN the computer e When the computer is in the Sleep state press the button briefly to exit Sleep
52. nd cable 2 SET ee Reverse this procedure to install the TouchPad button board and cable TouchPad LED board Description Spare part number TouchPad LED board 689945 001 Remove the TouchPad LED board 1 Disconnect the TouchPad LED board cable 1 Component replacement procedures 49 2 Unclip the TouchPad LED board 2 and then remove it 3 Power connector cable Description Spare part number Power connector cable includes bracket 689937 001 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 54 5 Remove the base enclosure see Base enclosure on page 29 6 Disconnect the battery cable see Battery on page 31 Remove the power connector cable 1 Turn the computer with the right side toward you 50 Chapter A Removal and replacement procedures 2 Remove the 2 screws that secure the right hinge 1 and then rotate the hinge to the open position 2 3 Disconnect the power connector cable 1 and then remove the power connector a
53. nd cable 2 Reverse this procedure to install the power connector and cable Component replacement procedures 51 Power button board Description Spare part number Power button board 689944 001 Before removing the Power button board follow these steps 1 diii 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 54 Remove the base enclosure see Base enclosure on page 29 Disconnect the battery cable see Battery on page 31 Remove the Power button board and cable 1 2 3 Turn the top cover upside down with the back edge toward you Disconnect the Power button board cable 1 Remove the 2 Phillips PM screws securing the Power button board to the top cover 2 52 Chapter 4 Removal and replacement procedures 4 Remove the Power button board 3 NOTE The Power button board s cable is soldered on Component replacement procedures 53 Display panel Description Spare part number 13 3 in LED BrightView SVA display panel 692891 001 Before removing the display panel follow these steps
54. nting device 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 2 video 1 wireless 1 product name product number 1 29 29 R recovery 74 recovery partition 73 recycle computer refresh 74 removal replacement preliminaries 24 procedures 28 remove everything and reinstall Windows 74 reset computer steps 74 restoring the hard drive 73 right TouchPad button 8 RJ 45 network jack identifying 9 RTC battery removal 33 spare part numbers 74 74 17 20 33 S Screw Kit spare part number 21 security cable slot identifying 9 serial number 29 20 service considerations cables 24 connectors 24 plastic parts 24 service tag 13 29 serviceability product description 2 slots Digital Media 10 security cable 9 solid state drive spare part number 19 21 Speaker Kit spare part number 44 speakers removal 44 spare partnumber 44 speakers identifying 5 specifications computer display 69 system board removal 39 spare part numbers 16 17 21 39 69 T tools required 24 top cover removal 62 spare part numbers 21 62 TouchPad button board removal 48 spare part number TouchPad light 8 TouchPad on off button 8 TouchPad zone 8 transporting guidelines 27 15 48 U USB 3 0 port identifying 9 USB ports identifying 10 USB Audio board 16 V vents identifying 12 video product description 1 Ww warranty period 29 webcam light identifying 3 webcam identifying
55. oftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 2 3 66 Chapter 5 Start Setup Utility BIOS Use the arrow keys to select Main To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter Setup Utility BIOS and System Diagnostics Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or
56. omputer models equipped with Intel Core i7 3517U processor for Windows 8 Standard in the People s Republic of China and Russia 702768 001 System board for use with computer models equipped with Intel Core i7 3667U processor in the People s Republic of China and Russia 702768 501 System board for use with computer models equipped with Intel Core i7 3667U processor for Windows 8 Standard in the People s Republic of China and Russia 711562 001 Display back cover 712663 001 Touch pad with cable 712664 001 Top cover with touch pad for use in the United States 712665 001 Top cover with touch pad for use in the United Kingdom 714758 001 System board for use with computer models equipped with Intel Core i7 3537U 714758 501 System board for use with computer models equipped with Intel Core i7 3537U Windows 8 Standard 714758 601 System board for use with computer models equipped with Intel Core i7 3537U Windows 8 Professional 714759 001 System board for use with computer models equipped with Intel Core i5 3337U 714759 501 System board for use with computer models equipped with Intel Core i5 3337U Windows 8 Standard 714759 601 System board for use with computer models equipped with Intel Core i5 3337U Windows 8 Professional 714760 001 System board for use with computer models equipped with Intel Core i7 3537U in the People s Republic of China and Russia 714760 501 System board for use with computer models equipp
57. p To recover your information using Automatic Repair follow these steps A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click File Explorer From the Start screen type c and then select Computer NOTE Ifthe Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 73 3 If the Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions 72 Chapter 7 Backup and recovery 7 NOTE For additional information on recovering information using the Windows tools p
58. r use only with computer models equipped with UMA Intel Core i7 3667U processor in the 693608 001 People s Republic of China and Russia For use only with computer models equipped with Intel Core i5 3317U processor 702763 001 For use only with computer models equipped with Intel Core is 3317U processor for Windows 8 702763 501 Standard For use only with computer models equipped with Intel Core is 3317U processor for Windows 8 702763 601 Professional For use only with computer models equipped with Intel Core i7 3517U processor 702764 001 For use only with computer models equipped with Intel Core i7 3517U processor for Windows 8 702764 501 Standard For use only with computer models equipped with Intel Core i7 3517U processor for Windows 8 702764 601 Professional For use only with computer models equipped with Intel Core i7 3667U processor 702765 001 For use only with computer models equipped with Intel Core i7 3667U processor for Windows 8 702765 501 Standard For use only with computer models equipped with Intel Core i7 3667U processor for Windows 8 702765 601 Professional For use only with computer models equipped with Intel Core is 3317U processor in the People s 702766 001 Republic of China and Russia For use only with computer models equipped with Intel Core i5 3317U processor for Windows 8 702766 501 Standard in the People s Republic of China and Russia For use only wit
59. rd in the People s Republic of China and Russia System board for use only with computer models equipped with Intel Core i7 3537U 714758 001 processor System board for use only with computer models equipped with Intel Core i7 3537U 714758 501 processor for Windows 8 Standard System board for use only with computer models equipped with Intel Core i7 3537U 714758 601 processor for Windows 8 Professional System board for use only with computer models equipped with Intel Core i5 3337U 714759 001 processor System board for use only with computer models equipped with Intel Core i5 3337U 714759 501 processor for Windows 8 Standard System board for use only with computer models equipped with Intel Core is5 3337U 714759 601 processor for Windows 8 Professional System board for use only with computer models equipped with Intel Core i7 3537U 714760 001 processor in the People s Republic of China and Russia System board for use only with computer models equipped with Intel Core i7 3537U 714760 501 processor for Windows 8 Standard in the People s Republic of China and Russia System board for use only with computer models equipped with Intel Core is5 3337U 714761 001 processor in the People s Republic of China and Russia System board for use only with computer models equipped with UMA Intel Core i5 3337U 714761 501 processor for Windows 8 Standard in the People s Republic of China and Russia 15 Heat sink 689938 001 16 Solid state dri
60. rear speaker cable 4 em o d DS Disconnect the 3 Phillips PM 4 5 millimeter screws securing the USB Audio board 5 46 Chapter A Removal and replacement procedures 6 Remove the USB Audio board 6 Reverse this procedure to install the USB Audio board Component replacement procedures 47 TouchPad module Description Spare part number TouchPad button board includes cable 689946 001 TouchPad button board includes cable 712663 001 Before removing the TouchPad button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer Ce Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 54 5 Remove the base enclosure see Base enclosure on page 29 Remove the TouchPad button board and cable 1 Turn the top cover upside down with the back edge toward you 2 Disconnect the TouchPad cable 1 that secures the TouchPad to the system board 3 Remove the 5 Phillips PM screws 2 that secure the TouchPad button board to the top cover 4 Liftthe TouchPad button board 1 48 Chapter 4 Removal and replacement procedures 5 Remove the TouchPad button board a
61. safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities Z CAUTION A product can be degraded by as little as 700 V Preliminary replacement requirements 25 Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 26 Chapter 4 Removal and replacement procedures Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in th
62. sia For use only with computer models equipped with Intel Core i7 3537U processor for Windows 8 714760 501 Standard in the People s Republic of China and Russia For use only with computer models equipped with Intel Core i7 3337U processor in the People s 714761 001 Republic of China and Russia For use only with computer models equipped with Intel Core i7 3337U processor for Windows 8 714761 501 Standard in the People s Republic of China and Russia Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Ge and then unplugging the AC adapter from the computer Remove the base enclosure see Base enclosure on page 29 Remove the WLAN module see WLAN module on page 36 4 5 Remove the battery see Battery on page 31 6 7 Remove the fan see Fan on page 37 Disconnect the power from the computer by first unplugging the power cord from the AC outlet When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e RTC battery see RTC battery on page 33 e Power connector cable see Power connector cable on page 50 e Fan seeFan on page 37 e Heat sink see Heat sink on page 43
63. st one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic
64. t Spare part number 1 Display panel 692891 001 2 Top cover 689961 001 689962 001 3 Antenna 692885 001 4 Speaker kit rear 689952 001 5 Backlit keyboard with backlight includes keyboard cable Backlit keyboard in black finish For use in the United States 700381 001 For use in the United Kingdom and Singapore 700381 031 For use in Germany 700381 041 For use in France 700381 051 For use in Italy 700381 061 For use in Spain 700381 071 For use in Portugal 700381 131 For use in Turkey 700381 141 For use in Greece 700381 151 For use in Latin America 700381 161 For use in Saudi Arabia 700381 171 For use in Russia 700381 251 For use in Thailand 700381 281 For use in Belgium 700381 A41 For use in Taiwan 700381 AB1 For use in South Korea 700381 AD1 For use in the Netherlands 700381 B31 For use in Israel 700381 BB1 For use in Switzerland 700381 BG1 For use in Canada 700381 DB1 For use in Denmark Finland Norway 700381 DH1 6 Backlit keyboard bracket 689939 001 7 Power button board 689944 001 8 TouchPad assembly includes cable TouchPad button board 689946 001 TouchPad button board 712663 001 9 TouchPad LED board 689945 001 Computer major components 15 Item Component Spare part number 10 Power connector cable 689944 001 11 Speakers front 689951 001 12 USB Audio board includes media card reader 689947 001 13 RJ 45 cover 689948 001 14 System board
65. t ratio Metric U S 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 mm x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 0W Viewing angle 70 Chapter6 Specifications X65 horizontal x50 vertical typical 7 Backup and recovery To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options S NOTE For detailed instructions on various backup and restore options perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app In case of system instability HP recommends that you print the recovery procedures and save them for later use S NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or chang
66. t the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 4 Digital Media Slot Supports the following digital card formats e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDxC Memory Card e Ultra High Speed MultiMediaCard UHS MMC 5 USB 2 0 charging port 10 Chapter 2 External component identification Connects an optional USB device The USB 2 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE For details about different types of USB ports see the User guide Component Description 6 AC adapter battery light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 7 a Power connector Connects an AC adapter Right side 11 Rear Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom Component Description 1 Speakers 4 Produce sound NOTE Two ofthe speakers are not shown in this illustration 2 Vents 2 Enable airflow to cool internal components
67. the alphanumeric identifier used to locate documents drivers and support for the computer Base enclosure Description Spare part number Base enclosure Black 689934 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer Si Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the base enclosure 1 Turn the computer face down and then remove the 4 Phillips PM 4 5 millimeter front edge screws 1 from the base enclosure Component replacement procedures 29 30 2 Remove the 6 remaining Phillips PM 5 5 millimeter screws 2 from the back and the middle of the base enclosure mm mm mmm mm mmm ei i i j T nd i jm vn mn vc eee 3 Separate the bottom enclosure from the unit at the rear edge and remove the bottom enclosure Z7 NOTE To remove the bottom enclosure use a thin non conductive tool such as the HP Tool Shroud separator This tool is available on the HP website Chapter 4 Removal and replacement procedures Battery Description Spare part number 4 cell 45WHr 3 05AH Li ion battery 685989 001 Before remo
68. urchased separately To order a Windows 8 operating system DVD go to hitp www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer ACAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD Ey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 73 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows
69. ve 128 GB SSD 689953 001 256 GB 689955 001 17 WLAN 670292 005 18 RTC battery 686922 001 19 Fan 692890 001 20 Battery 4 cell 4 5WHr 3 05AH Li ion battery 685989 001 21 Base enclosure 689934 001 Computer major components 17 Display assembly subcomponents Item Component Spare part number 1 Display bezel 692888 001 2 13 3 HD WLED BrightView display panel 692891 001 3 Webcam microphone module 689965 001 4 Display cable 692889 001 5 Hinge covers Hinge covers 689940 001 Side hinge covers 689940 001 6 Hinge brackets 689940 001 7 Display enclosure 711562 001 18 Chapter 3 Illustrated parts catalog Mass storage device Item Component Spare part number Hard drive mSATA solid state drive 128 GB solid state SSD drive 689953 001 256 GB solid state SSD drive 689955 001 Screws not illustrated Miscellaneous parts Component Spare part number AC adapter non smart 65 W AC adapter non smart for use in all countries and regions 693715 001 Power cord 3 pin black 1 83 m For use in North America 490371 001 For use in Australia 490371 011 For use in Europe 49037 1 021 For use in the United Kingdom and Singapore 490371 031 For use in Denmark Norway Finland 490371 081 For use in Switzerland 490371 111 For use in Thailand 490371 201 For use in Japan 490371 291 Mass storage device 19 Component Spare part number
70. ver The drive tilts upwards Remove the solid state drive 2 Reverse these procedures to reassemble and install the hard drive Component replacement procedures 35 WLAN module Description Spare part number Intel Centrino Advanced N 6235 Bluetooth combo w 2 Antennas 802 11 a g n 670292 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure see Base enclosure on page 29 5 Disconnect the battery cable see Battery on page 31 Remove the WLAN module 1 Disconnect the 1 and 2 WLAN antenna cables from the WLAN module 1 Ey NOTE The 1 WLAN antenna white cable is connected to the WLAN module 1 main terminal The 2 W
71. ving the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer Ge Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the base enclosure see Base enclosure on page 29 Remove the battery 1 Turn the computer right side up with the front toward you 2 Disconnect the battery cable 3 Remove the 3 Phillips PM 2x2 screws 1 that secure the battery to the top cover Component replacement procedures 31 4 Remove the battery from the computer 2 Reverse this procedure to install the battery 32 Chapter 4 Removal and replacement procedures RTC battery Description Spare part number RTC battery 686922 001 Before removing the RTC battery follow these steps 1 mop 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the base enclosure see Base enclosure on page 29
72. y includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Ef NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility Ey NOTE An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility Changing the language of Setup Utility Start Setup Utility Use the arrow keys to select System Configuration gt Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter o owe SS To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately 64 Chapter5 Setup Utility BIOS and System Diagnostics Navigating and selecting in Setup Utility To navigate and select in Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen
73. y power turn off this feature Amber Computer sound is off Off Computer sound is on White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off Lights 7 Component Description 5 Caps lock light On Caps lock is on which switches the keys to all capital letters 6 TouchPad light select models only e On The TouchPad is off e Off The TouchPad is on TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e On The TouchPad is off e Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 External component identification Left side 1 e Ce Component RJ 45 network lights 2 Ill Description D Green The network is connected e Amber Activity is occurring on the network 2 ee F RJ 45 network jack Connects a network cable 3 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 4 USB 3 0 port Connects an optional USB 3 0 device and provides E enhanced U
74. ype HO5VV F 3X0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3x0 75 1 00 mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 77 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 78 Chapter9 Recycling Index A AC adapter 11 AC adapter spare part numbers 19 action keys identifying 6 adapter spare part numbers 20 audio product description 1 audio out headphone jacks 10 B Backup and Restore 71 base enclosure removal 29 spare part numbers 29 base enclosure spare part number 20 battery removal 31 sp

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