HP N9120 User's Manual
Contents
1. Ef NOTE In the scanning software choose the layout setting that matches the orientation of the original on the scanner glass 8 Use the scanner How to scan The basic steps for scanning are 1 Load the originals 2 Doone of the following e Press the Scan ss button on the scanner front panel to start scanning with the assigned software and profile if appropriate e On the computer open the scanning software and then select the ISIS or TWAIN data source Select the appropriate settings and then initiate a scan Q TIP 1 To reduce paper jams use scan settings that specify the actual dimensions of the pages that you are scanning TIP 2 If you select duplex scanning or copying and you load the originals into the automatic document feeder ADF the scanner processes both sides of a two sided original at the same time See also Load original documents Associate a quick start button with scanning software Scan from scanning software Work with HP Smart Document Scan Software profiles Associate a quick start button with scanning software The scanner includes two quick start buttons Scan and Copy k You can associate any button aware scanning software with each of these buttons To associate a quick start button with scanning software follow these steps 1 Press the Tools button on the scanner front panel to open the HP Scanner Tools Utility Click the Buttons tab 2 Inthe Program to Start drop down list2. e Verify the scan resolution setting o 200 dpi is sufficient for storing documents as images o For most fonts 300 dpi is sufficient for using optical character recognition OCR to create editable text o For Asian fonts and small fonts 400 dpi is the recommended resolution Scanning at a higher resolution than necessary creates a larger file with no additional benefit e Color scans create larger files than do black and white scans e If you are scanning a large number of pages at one time consider scanning fewer pages at a time to create more smaller files e Use the Kofax VirtualReScan software to process the scanned data Kofax VirtualReScan compresses the data which can result in a smaller file The imprinter is not printing or the print quality is poor If you reset the ink level in the HP Scanner Tools Utility the last time that you replaced the print cartridge you will receive imprinter status alerts when the ink level is running low If you did not reset the ink level at the time that you replaced the print cartridge you might receive erroneous imprinter status alerts or the imprinter might run out of ink before the HP Scanner Tools Utility reports that the ink level is low Ef NOTE To use the imprinter load originals in the automatic document feeder ADF The imprinter cannot print on pages placed on the scanner glass To remedy other imprinter problems try the following 1 Verify that the Enable Imprinting check
3. r HP Scanjet Enterprise N9120 Flow N9120 User Guide Copyright and license 2013 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 2 10 2013 Trademark credits ENERGY STAR is a U S registered service mark of the United States Environmental Protection Agency Microsoft and Windows are registered trademarks of Microsoft Corporation Contents 1 Use the scanner SCANS OVC VIG Map ia rare sa m spre mrem arme repre 3 SLanneriront panel PuNoOnS sd i ni o odi vanes r ata a S ot A aa 3 Scanner lamo Ng s asi GOLA sa ado ok a sos i oj S bo pi das o BS AE na 4 E OadOnGinal GOCUMGCINS a o o ro o e o e i e e e 5 Use the automatic document 1S CUS i aos gih ovaa ccnss uate avec adja aii dado dana dise pd 5 DOCUMENT IO AGING TID ape a m a e e e etna 5 HOW IO 10a0 00CUMEMISL ea sja id ph aa E E aA eaaa aoia A dns aha i ega h sk iak slok Sai dane 6 Loadanoriginakoninescanner9laS6 ise eaeaini sadi ace ada Broadband
4. ADF Size 692 x 558 x 343 mm 27 3 x 22 0 x 13 5 in Weight 38 5 kg 85 Ib Scanning element Charge coupled device CCD Interface USB 2 0 high speed compatible with USB 1 1 Optical resolution 600 x 600 dpi hardware AC power 100 240V 50 60Hz 1 8A Power consumption For power consumption information see the regulatory_supplement htm file on the HP Scanning Software CD Energy information To learn if your HP scanner is ENERGY STAR qualified go to www hp com select your country region and then search on Energy Star Automatic document feeder ADF specifications Name Description Paper tray capacity 200 sheets of 75 g m 20 Ib Minimum paper size 70 x 148 mm 2 75 x 5 8 in Maximum paper size 300 x 864 mm 11 8 x 34 in Minimum paper weight 49 g m 13 Ib Maximum paper weight 120 g m 32 Ib Imprinter specifications Name Description Print cartridge HP 51604A Environmental specifications Name Description Temperature Operating the scanner 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity Operating the scanner 10 to 80 noncondensing 10 to 35 C 50 to 95 F Storage up to 90 at 0 to 65 C 32 to 149 F Regulatory information Regulatory Model Identification Number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is FCLSD 0705 This regulatory number should
5. If the scanner is in a dirty or dusty environment clean the filters monthly For each fan filter follow these steps 1 Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner 2 Remove the filter cover 3 Clean the filter in one of the following ways Use compressed air to blow the debris off of the filter Use a vacuum to remove the debris from the filter e Rinse the filter with water Clean the scanner fan filters 21 Chapter 3 Ef NOTE If the filter is damaged replace it with a new filter To order a replacement part go to www hp com support 4 Inspect the filter cover If it is dirty use a clean damp lint free cloth to remove the dirt 5 Ensure that the filter and the filter cover are completely dry A CAUTION A wet filter can damage the scanner 6 Place the clean dry filter in the filter cover and then replace the cover on the scanner 7 Reconnect the USB cable and power cable to the scanner and then press the Power switch to the on position Replace the feed roller and separation pad Replace the feed roller and separation pad under either of the following conditions Streaks on scans or paper jams occur repeatedly and cleaning the automatic document feeder does not help e The HP Scanner Tools Utility Maintenance tab indicates that maintenance is due The feed roller replacement kit contains a feed roller and in
6. E vin a ai a dt SA A 8 HOWTO SCAN onin i mem mima mnm rm nemo me mmm poema ne memo 9 Associate a quick start button with scanning software aaa kaaa kaaa 9 Scan from scanning softWare aaa vanka kaka RR RR akan 9 Scan from HP Smart Document Scan SoftWare aaa aka aaa aaa aka aaa kaaa aaa aaa aaa nana 10 Scan from ISIS or TWAIN compliant scanning SOftWare keka kakaa 10 FIOW OCOD Mr a Sete mrope a a a a ene emeardvadeacluassteveenascaatneuwica 10 Useful scanner features Work with HP Smart Document Scan Software profiles eaaaaanaa kakaa kakaa aaa kaaa kaaa kaaa aka kakaa 11 Automatically rotate scanned pages aaa kaaa kakaa kaaa kakaa kaaa 12 o amextra long documents ea od o s es PE KE S S SL SA S S 12 Filter out color from a document color dropout essnee aE a iaai T EREKE E EAEE aa EEN ia ieia 12 Set the background color for scans from the automatic document feeder aaakaa kakaa kaaa kakaa kakaa kaaa kakaa aaa kakaa 13 Use scanner hardware compression for faster SCanS aeae kakaa kakaa aka aaa kakaa kaka aka kaaa kakaa nana 13 Disable Misfeed Multipick Detection ccccccccccssecccceeeeeccescecceueeecsuueeccseuueeeceecesseeeesseeeessuaeeeessaueeessasseesaneeesseseessnages 13 Scan WILT UES VIS WMG lt e o i il iso e osloni Sle ee ee A ete 14 Setup and use MCI FAC m a ena 14 Install or replace a print cartridge in the IMprintel ccccceccce
7. box is selected in the scanning software 2 Ifthe imprinter ink is smearing or leaving blobs of ink on the paper remove the print cartridge and then gently wipe the copper contacts of the print cartridge with a clean damp lint free cloth Reinstall the print cartridge but do not reset the ink level in the HP Scanner Tools Utility 3 Verify that the cartridge stall latch holds the print cartridge firmly in place 4 Verify that the imprinter is positioned at one of the predefined locations that is inside the width of the paper as it is fed through the ADF 5 Clean and test the imprinter a Press the Tools button on the scanner front panel to open the HP Scanner Tools Utility Click the Imprinter tab and then click Clean Imprinter Ensure that the ADF has at least one piece of paper in the input tray In the HP Scanner Tools Utility click Test Imprinter d Ifthe imprinter print quality is good continue scanning Otherwise replace the print cartridge Scanner operation problems 29 Chapter 4 See also Set up and use the imprinter Scanner buttons are not working correctly Buttons do not work An unexpected program opens when a button is pressed Wrong profile is used when the Scan button is pressed Buttons do not work After each step press a button to see if it is working correctly If the problem persists proceed with the next step 1 oS SN The buttons might be disabled in the HP scanning soft
8. for a button select the scanning software that you want this button to start 3 Optionally if you selected the HP Smart Document Scan Software in the Profile drop down list select a profile If you do not select a profile pressing the button starts the HP Smart Document Scan Software so that you can choose the scan settings each time that you start a new scan Ef NOTE If you change the name of a profile that is assigned to a quick start button update the button information in the HP Scanner Tools Utility See also Work with HP Smart Document Scan Software profiles Scan from scanning software You can scan an image or document directly into a software program if the program is ISIS or TWAIN compliant Generally the program is compliant if it has a menu option such as Acquire Scan Import New Object or Insert If you are unsure whether the program is compliant or what the option is see the documentation for that program See also Scan from HP Smart Document Scan Software Scan from ISIS or TWAIN compliant scanning software Scan from scanning software 9 Chapter 1 Scan from HP Smart Document Scan Software 1 Click Start point to Programs or All Programs point to HP point to HP Smart Document Scan and then click HP Smart Document Scan Software 2 Selecta profile and then click Scan o TIP A description of the selected profile is displayed below the list 3 Follow the onscreen instructions to complete the scan F
9. power cable to the scanner and then press the Power switch to the on position After 30 seconds the Power LED is lit with a steady green light and the Attention LED is off Scanner operation problems Scanner will not turn on Scanner lamp stays on Scanner does not scan right away Scanner scans only one side of a double sided page Scanned image is fuzzy Scanned pages are out of order at the scan destination Scanned pages are missing at the scan destination Optimizing scanning and task speeds The image is completely black or completely white Scanned images are not straight Scanned images contain streaks or scratches Vertical white stripes appear on the printed page Scan files are too large The imprinter is not printing or the print quality is poor Scanner will not turn on If the scanner will not turn on when you press the front panel scanner buttons verify the following Verify that power is being supplied to the scanner Ensure that the Power switch on the right side of the scanner is in the on position The scanner may have been unplugged Check to see that the power cable has not become disconnected from the scanner or unplugged from the power source Scanner lamp stays on The scanner lamp should time out and turn off automatically after a period of inactivity about 15 minutes 26 Troubleshooting If the scanner lamp remains on after a long period of inactivity turn off the scanner wait 30 seconds and then turn
10. presents information about how to care for and maintain the scanner Order maintenance and scanning supplies Clean the automatic document feeder Clean the scanner glass Clean the scanner fan filters Replace the feed roller and separation pad HP Scanner Tools Utility scanner maintenance information Occasional cleaning of the scanner helps ensure high quality scans The amount of care necessary depends upon several factors including the amount of use and the environment You should perform routine cleaning as necessary Routine cleaning and maintenance should include cleaning the automatic document feeder ADF the scanner glass and the fan filters A CAUTION Avoid placing items that have sharp edges paper clips staples wet glue correction fluid or other substances in the scanner Document pages should not be curled wrinkled or stuck together Order maintenance and scanning supplies You can purchase maintenance parts online Items such as the feed roller replacement kit are available for worldwide delivery 1 Visit the HP scanner support Web site at www hp com support 2 Select your country region and then select your language 3 Enter the scanner model number and then press Enter Clean the automatic document feeder 18 The automatic document feeder ADF requires periodic maintenance depending on the amount of use and the type of paper that is fed through it Clean the ADF under the following co
11. replaced To open the HP Scanner Tools Utility press the Tools button on the scanner front panel 22 Care and maintenance For detailed information on using the HP Scanner Tools Utility see the HP Scanner Tools Utility help HP Scanner Tools Utility scanner maintenance information 23 Troubleshooting This section contains solutions for common problems with the scanner Scanner LEDs Installation troubleshooting Scanner operation problems Scanner buttons are not working correctly Automatic document feeder problems Additional troubleshooting information For additional troubleshooting see the online help for the scanning software that you are using or visit www hp com support for updated information about the scanner Scanner LEDs The scanner has two LED lights on the front panel that indicate scanner functions and error conditions The LED in the shape of an exclamation point is the Attention LED and the LED in the Power Save button is the Power LED The table below explains how to interpret the indicator LEDs 24 Trou LED indications a The Attention LED quickly blinks amber a The Attention LED is lit with a steady amber light a The Attention LED slowly blinks green a The Attention LED blinks green at a medium speed D The Power LED is lit with a steady green light ID The Power LED is lit with a steady green light ID The Power LED is lit with a steady green light D Th
12. HP Smart Document Scan Software includes several default profiles To view the existing HP Smart Document Scan Software profiles follow these steps 1 Click Start point to Programs or All Programs point to HP point to HP Smart Document Scan and then click HP Smart Document Scan Software 2 View the list of profiles Create profiles To create an HP Smart Document Scan Software profile follow these steps 1 Click Start point to Programs or All Programs point to HP point to HP Smart Document Scan and then click HP Smart Document Scan Software 2 Click New The Create New Profile dialog box is displayed 3 Inthe Profile name box type the name you want or accept the default name o TIP You might want to set up the new profile based on an existing one To do so select the Copy settings from profile check box and then select an existing profile from the list 4 Click Continue The Profile Settings dialog box is displayed 5 Select the settings for the profile For more information see the HP Smart Document Scan Software Help Useful scanner features 11 Chapter 2 Automatically rotate scanned pages By default pages fed through the automatic document feeder ADF appear in the scan output in the same orientation as the pages in the ADF input tray The scanner can rotate the scan data to produce a different orientation in the scan output For example this feature is useful when you want fast scanning of pages that ha
13. IES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 9 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU HP Scanjet Enterprise N9120 Flow N9120 38 Regulatory information and product specifications Accessibility Accessibility features LED Reader Control of the scanner buttons LED Reader The LED Reader is software that outputs the status of the indicator LEDs on the scanner front panel to the computer monitor as the LEDs change The LED Reader enables accessibility software tools to express what is being shown on the scanner front panel To use the LED Reader follow these steps 1 On your hard drive navigate to the C Program Files Common Files Hewlett Packard Scanjet 9120 directory 2 Tostart the program double click hpled exe Ef NOTE The LED Reader is not able to display the LED indications when there is a USB c
14. an is placed face down on the glass and the lid is closed See also Load original documents Scanned images are not straight When scanning with the automatic document feeder make sure that the paper guides touch the edges of the original Make sure that all documents are of the same size When scanning from the scanner glass the item might have shifted when you closed the lid Straighten the original on the scanner glass and then scan again Scanned images contain streaks or scratches When scanning with the automatic document feeder ADF follow the steps below After each step try another scan to see if the streaks or scratches are still apparent If so try the next step 1 2 3 28 Check that the originals are clean and unwrinkled Clean the ADF or the scanner glass Replace the separation pad and the feed roller Troubleshooting See also Clean the automatic document feeder Clean the scanner glass Replace the feed roller and separation pad Vertical white stripes appear on the printed page The destination printer might be out of toner or ink Scan a different original to the same printer to see if the issue lies with the printer If the second original has the same problem clean the automatic document feeder or the scanner glass See also Clean the automatic document feeder Clean the scanner glass Scan files are too large If the saved scans have very large file sizes try the following
15. anner front panel to open the HP Scanner Tools Utility Click the Imprinter tab b Inthe Cartridge Status section click Record Replacement Position the imprinter The position of the imprinter determines the left right location of the imprinter mark on the scanned page Ef NOTE For narrow pages if the imprinter is positioned outside of the width of the paper in the ADF input tray the imprinter is not able to print on the scanned pages In this case the scan does not complete and an error message is displayed on the computer screen 1 Raise the ADF input tray until it clicks into place 2 Lift the green lever slightly and then slide the imprinter to the position that you want Ef NOTE Several paper sizes are indicated in the imprinter carriage If you set the imprinter at the position for the paper size that you are using the imprinter mark is printed about 5 mm 2 in from the side of the page You can select any position that prints on the size of the paper that you are using If you leave the imprinter between the marked positions the imprinter might shift during scanning and the imprinter mark will be of poor quality 3 Grasp the center of the ADF input tray and then lower the ADF input tray into position for scanning Test the imprinter Test the imprinter to verify that the print cartridge is loaded properly and to check the placement of the imprinter mark on the page Ef NOTE To prevent the counter val
16. arranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance 6 TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion 37 Chapter 6 might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province 7 HP s limited warranty is valid in any country region or locality wnere HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter the form fit or function of the product to make it operate in a country region in which it was never intended to function for legal or regulatory reasons 8 TO THE EXTENT ALLOWED BY LOCAL LAW THE REMED
17. ber on the back of documents that are fed through the automatic document feeder ADF An imprinter mark verifies that the document has been scanned and the mark can indicate when the scan occurred Ef NOTE If you are scanning two sided pages the imprinter mark might print over existing content on the pages e Install or replace a print cartridge in the imprinter Position the imprinter Test the imprinter Clean the imprinter Use the imprinter Install or replace a print cartridge in the imprinter The scanner uses an HP 51604A print cartridge You must purchase the print cartridge separately 1 Raise the ADF input tray until it clicks into place 2 Lift the green lever slightly and slide the imprinter completely to the left 14 Useful scanner features 3 Raise the cartridge stall latch 4 Ifyou are replacing an empty print cartridge slide it to the right to remove it from the cartridge stall 5 Remove the print cartridge from its packaging Pull the tab to remove the protective tape from the nozzles 6 Hold the new print cartridge with the nozzles down and slide it into the cartridge stall 7 Lower the cartridge stall latch to lock the print cartridge in place Set up and use the imprinter 15 Chapter 2 8 Grasp the center of the ADF input tray and then lower the ADF input tray into position for scanning 9 Update the imprinter history a Press the Tools button on the sc
18. cccseececcceeeceeeceueccuceceeeceueecacesauecsaeeceeseueecseeseeessaneneeess 14 POSINOM INE IMPIINIETI e saso ar oda ge o e iri ad da odd sedoa a ae S aan 16 Testte IMONE sen m nv m a o e e e o re e re e 16 Clean the IMDANIET 5320 sad aja S Dado e dn ae oka aa iska didi sd oaoto lb dak 17 USE IME IMPIINICI e e Bae ie osi Jaded ee tert seh s ok O dA side 17 Care and maintenance Order maintenance and Scanning SupplieS 22 ed o ele od te lel o ls dio dd ko BAR LA 18 Clean the automatic document feeder aaaa aaa aaa aaa kaaa kakaa kakaa kakaa akan 18 Gi an The SCANMEN glas Sic arena sanitet os eli ar sova s os daa ere i ji a sd rS 21 Clean the scanner fan filterS aava kavana aaa kaaa kaaa kaaa aa kaaa kaan 21 Replace the feed roller and separation pad aaaa naka akan aaa kaaa kakaa kaaa kakaa kakaa kaaa kaaa 22 HP Scanner Tools Utility scanner maintenance information a aaa aaa aaa kaaa kakaa kakaa 22 Troubleshooting Scanner LEDS a 4 e ug e jj ness sl o ae ot e ai o rao o S 24 NIStAlATION ThOUDIESHIOOLING m s nv o e ro ne pre e e en 25 Check that the scanner NAS POWET aaaaaaaaa kaaa kakaa kaaa kaaa aaa kakaa kakaa kaaa aaa 25 Check Me USB COMMCCH OM ic ai sio oi sako Sretan cemratecdess anendenrereveabiocen desk das sis o pri 25 Uninstall and then reinstall the HP Scanjet utilities 00 aan 26 Scanner Operanon problems ie es ell di see LA ha ees E ale ss cee dost o 26 Scanner ugao
19. cuments with paper clips or a staples Carbon paper Coated paper Extremely thin translucent Paper with adhesive notes or paper flags attached Photos Overhead transparencies Papers that are stuck together Paper with wet substances such as glue or correction fluid ooo e Before loading documents make sure that the ADF access doors are securely latched e When loading a stack of documents make sure that all of the documents are the same size The maximum capacity of the ADF is 200 sheets of 75 g m 20 Ib paper When using heavier paper the maximum capacity is decreased Use the fill line shown below as a guide for the maximum height of the document stack Load original documents 5 Chapter 1 e For small or narrow documents load the edge that is less than 148 mm 5 8 in pointing into the feeder so that the longer edge can be pulled into the feeder and passed along by the feed rollers e When loading small or lightweight documents such as A6 cards index cards or U S check carbons load a stack of at least five documents to ensure that the ADF properly detects and feeds the stack When scanning fewer than five small or lightweight documents scan the documents by placing them on the scanner glass e When loading long documents that hang over the end of the input tray pull out the input tray extender 1 and then load the documents 2 How to load documents 1 Flip up the paper stop in the outpu
20. d Multipick Detection feature in another scanning software navigate to the ISIS or TWAIN Advanced Settings dialog box On the More tab clear the Enable check box Disable Misfeed Multipick Detection 13 Chapter 2 Scan without reviewing The standard process for using the HP Smart Document Scan Software to complete your scans is as follows 1 Scan document pages 2 Review the scanned document pages in the HP Smart Document Scan Software Scan Progress Window Reorder delete and rescan pages as necessary 3 Finish the scan by clicking Done Scanning in the Scan Progress Window 4 Wait for the scanning software to process the scanned document pages according to the profile settings You can set up a profile that skips steps 2 and 3 of the standard process After you select this profile press the Scan button on the scanner front panel or click Scan in the HP Smart Document Scan Software Main Window The pages will be scanned and processed without further intervention In order for a scan to complete automatically the selected HP Smart Document Scan Software profile must include the following settings e On the Profile tab the Display thumbnails when scanning check box must be cleared e Additional settings on the Destination tab such as disabling the Show Save As dialog box might be required depending on the profile Set up and use the imprinter The scanner includes an imprinter that can print a text message and index num
21. d into an outlet and turned on Ensure that the Power switch on the right side of the scanner is in the on position If the problem persists after verifying the above items try the following Press the Power switch to the off position and then disconnect the power cable from the scanner Wait 30 seconds Reconnect the power cable to the scanner and then press the Power switch to the on position After 30 seconds the Power LED is lit with a steady green light and the Attention LED is off Check the USB connection Check the physical connection to the scanner Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner Ensure that the USB cable is securely connected between the scanner and the computer or USB hub The trident icon on the USB cable faces up when the cable is properly connected to the scanner If the problem persists after verifying the above items try the following 1 Do one of the following tasks depending on how the scanner is connected to the computer If the USB cable is connected to a USB hub or a docking station for a laptop disconnect the USB cable from the USB hub or the docking station and then connect the USB cable directly to the computer If the USB cable is directly connected to the computer plug it into another USB port on the computer Remove all other USB devices from the computer except for the keyboard and the mouse Press the P
22. e Power LED is lit with a steady dim amber light ID The Power LED is lit with a steady green light ID The Power LED is lit with a steady green light Both LEDs are off bleshooting Scanner action or condition Error condition Check your computer screen for an error message Attention condition Check your computer screen for a Maintenance Recommended message The scanner is warming up The scanner is in Power Save mode The scanner is on and ready to scan The scanner is scanning an original There is no power to the scanner Installation troubleshooting If the scanner does not work after installation or if the scanner has stopped working correctly you might see a message on the computer screen that is similar to one of the following The scanner could not be initialized The scanner could not be found An internal error has occurred The computer cannot communicate with the scanner To fix the problem check the scanner cables and software as described in the following sections Check that the scanner has power Check the USB connection Uninstall and then reinstall the HP Scanjet utilities Check that the scanner has power The power cable is connected between the scanner and a power outlet Ensure that the power cable is securely connected between the scanner and a live electrical outlet If the power cable is connected to a surge protector ensure that the surge protector is plugge
23. ent management professionals might be interested in the following scan features that are available in the HP Smart Document Scan Software Many of these features are also available from any ISIS or TWAIN compliant document scanning software that allows you to modify the scan settings Work with HP Smart Document Scan Software profiles Automatically rotate scanned pages Scan extra long documents Filter out color from a document color dropout Set the background color for scans from the automatic document feeder Use scanner hardware compression for faster scans Disable Misfeed Multipick Detection Scan without reviewing Set up and use the imprinter Work with HP Smart Document Scan Software profiles An HP Smart Document Scan Software profile provides a fast efficient way to select the settings for scanning and processing document pages You can set up profiles for use with the quick start buttons on the scanner front panel Use the HP Smart Document Scan Software to set up and modify profiles Use the HP Scanner Tools Utility to assign a profile to a quick start button on the scanner front panel You can configure each profile to perform specific scanning functions that you use often For example if you frequently need to scan originals at 200 dpi color to a searchable PDF file and e mail that file to a co worker you can create a profile with the necessary settings to accomplish this task View profiles The
24. he buttons on the scanner front panel to start a scan and to configure some scanner settings Use the scanner Chapter 1 Button name Description Copy By default print the number of copies currently configured in HP Document Copy Alternatively start the scanning software that is assigned to this button By default start a scan that uses the HP Smart Document Scan Software profile that is assigned to this button Alternatively start the scanning software that is assigned to this button Cancel a scan or copy in progress Tools Open the HP Scanner Tools Utility where you can do the following tasks Associate the scanner quick start buttons with scanning software Configure the buttons on the scanner front panel Manage the imprinter View information about scanner settings status and maintenance Attention LED The Attention LED provides status information about the scanner Power Save Press the Power Save button to put the scanner in Power Save mode when you are not using the scanner When you are ready to begin scanning again press the Power Save button to wake up the scanner Scanner lamp setting The scanner supports two modes of lamp operation See also Scanner LEDs e In Power Save mode the scanner lamp times out and turns off automatically after about 15 minutes of inactivity When you are ready to begin scanning again press the Power Save button to wake up the scanner e In Instant Lamp On
25. he length of the media passing the scan heads which results in faster scans Ef NOTE In the scanning software choose the layout setting that matches the orientation of the originals in the ADF To optimize data transfer from the scanner to the scanning software on the computer enable scanner hardware JPEG compression Typically the use of scanner compression reduces the time to complete all color scans and grayscale scans with resolution above 300 dpi Scanner compression affects the rate of data transfer only and can be used with all output formats If you are scanning to edit text the optical character recognition OCR software requires more processing time than for non OCR scans which is normal Wait for the item to scan Ef NOTE Forthe best OCR results scanner compression should be set to the minimum compression level or disabled Scanning at a higher resolution than necessary increases scanning time and creates a larger file with no additional benefit If you are scanning at a high resolution set the resolution to a lower level to increase scanning speed See also Automatically rotate scanned pages Use scanner hardware compression for faster scans Scan files are too large The image is completely black or completely white When scanning with the ADF check the paper orientation When scanning from the scanner glass the item might not be placed correctly on the scanner glass Make sure that the item you are trying to sc
26. ion works on grayscale and color scans To enable JPEG compression in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 Turn on compression A Onthe Scan tab of the Profile Settings dialog box select the Use scanner compression for optimal speed check box 4 Set how much compression should be performed a Onthe Scan tab of the Profile Settings dialog box click Advanced Settings b Onthe More tab of the Properties dialog box move the Scanner JPEG Compression slider to the position that you want Ef NOTE To specify the level of JPEG compression in another application navigate to the TWAIN or ISIS Advanced Settings dialog box and then move the Scanner JPEG Compression slider to the position that you want Disable Misfeed Multipick Detection The Misfeed Multipick Detection feature stops the scan or copy process if it senses that multiple pages are fed into the scanner at one time This feature is enabled by default To disable the Misfeed Multipick Detection feature in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 On the More tab of the Properties dialog box clear the Enable check box Ef NOTE To disable the Misfee
27. king correGtly rcer dak dti ton ode lak aki aaa a s sa bold rack ao eiaeia 30 BUNONS OO NOEWOIK Sadi a o i bid je boja oks aj o a ld 30 An unexpected program opens when a button is pressed aaaeaa kaaa aaa kakaa 30 Wrong profile is used when the Scan button is pressed aaa kakaa aa kaaa aaa akan 30 Automatic document feeder problems aaaaaa nakana nana 31 Clear a jam from the automatic document feeder aaaaa aa kaaa kaaa aaa 31 Automatic document feeder does not feed paper aaaaaaa kakaa kakaa kaaa kaaa kakaa kakaa kakaa 33 The botiom or the scanned image iS CULOM e cd s e Ia di dis do e doe e 33 Additional troubleshooting information 0 aaa 34 Product care and support Maintenance troubleshooting and SUPPOrt aaakaa kaaa kakaa kaaa 35 GOUNJrASSISIANCE zlo res EE A a asked jd ds ds da dvd jadi 35 Regulatory information and product specifications kkk 36 PCOS SNE ried orah ho sai Jeta asi esa e o Aj S U ei ae 39 1 Use the scanner Scanner overview Load original documents How to scan Associate a quick start button with scanning software Scan from scanning software How to copy Scanner overview Front panel Automatic document feeder ADF ADF input tray ADF output tray Latch for opening the ADF Power switch See also Scanner front panel buttons Scanner lamp setting Scanner front panel buttons Use t
28. m the scanner glass e After scanning a document that is dusty or dirty from the scanner glass The environment is dusty To clean the scanner glass follow these steps 1 Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner 2 Open the scanner lid 3 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass Do not spray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could leak under the glass and damage the scanner 4 Dry the glass with a dry soft lint free cloth 5 Reconnect the USB cable and power cable to the scanner and then press the Power switch to the on position Ef NOTE If cleaning the top surface of the glass does not remove all dirt and smudges from the glass you can also clean the underside of the glass Cleaning the underside of the glass requires that you disassemble the scanner For instructions on how to clean the underside of the scanner glass go to www hp com support Clean the scanner fan filters The scanner includes two customer accessible fan filters These filters prevent dust and debris from entering the fans
29. mode the scanner lamp times out and turns off automatically after about 15 minutes of inactivity but it remains warm and ready to scan To switch from Power Save mode to Instant Lamp On mode select the Enable Instant Lamp On check box on the Buttons tab of the HP Scanner Tools Utility To switch back to Power Save mode clear the Enable Instant Lamp On check box 4 Use the scanner Load original documents You can scan up to 200 single and double sided document pages from the automatic document feeder ADF and you can scan one side of a document directly from the scanner glass The section contains the following topics Use the automatic document feeder Load an original on the scanner glass Use the automatic document feeder For helpful information on loading your documents properly refer to the following topics Document loading tips How to load documents Document loading tips The automatic document feeder ADF supports the following paper types Width 70 300 mm 2 75 11 8 in Length 148 864 mm 5 8 34 in Weight 49 120 g m 13 32 Ib Ef NOTE Inthe scanning software set the page size to match the width and length of the paper that you are scanning e Scanning the following types of documents might result in paper jams or damage to the documents To scan these documents make a photocopy and then scan the copy instead Wrinkled or creased Curled documents documents Torn documents Do
30. nditions e The ADF rollers are visibly dirty The ADF has trouble feeding documents Vertical streaks appear in images scanned by the ADF e After scanning a document that is dusty dirty or has pencil writing on it through the ADF The environment is dusty If you use the ADF several times per week monthly cleaning is recommended Set up a cleaning routine that is appropriate for the scanner 1 Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner 2 Open the scanner lid Care and maintenance 3 Clean the clear scanning strip on the scanner bed Wipe the clear area with a clean damp lint free cloth 4 Close the scanner lid 5 Lift the latch on top of the ADF to open the top and side ADF access doors Clean the automatic document feeder 19 Chapter 3 6 Locate the white strip on the side ADF access door and the clear scan window inside the ADF Wipe both of these areas clean with a clean damp lint free cloth 7 Wipe the ADF rollers with a clean damp lint free cloth 20 Care and maintenance 8 Wait several minutes for the rollers to dry and then close the ADF access doors 9 Reconnect the USB cable and power cable to the scanner and then press the Power switch to the on position Clean the scanner glass Clean the scanner glass under the following conditions Streaks scratches or spots appear in images scanned fro
31. nformation see the following resources e For information about the scanning software that you are using see the online help for that program e To look for updated information about the scanner visit the HP scanner support Web site at www hp com support o Select your country region and then select your language o Enter the scanner model number and then press Enter e If you do not have Internet access for support contact information see the information about getting assistance in the scanner getting started guide 34 Troubleshooting gt Product care and support This section describes the options for product support Maintenance troubleshooting and support Getting assistance Maintenance troubleshooting and support Occasional cleaning of the scanner helps ensure higher quality scans The amount of care necessary depends upon several factors including the amount of use and the environment You should perform routine cleaning as necessary Routine cleaning and maintenance should include cleaning the scanner glass and the automatic document feeder ADF A CAUTION Avoid placing items that have sharp edges paper clips staples wet glue correction fluid or other substances in the scanner Document pages should not be curled wrinkled or stuck together Getting assistance In order to get the best from your HP product please consult the following standard HP support offerings 1 Please consult the pr
32. nner glass See also Clean the automatic document feeder Clean the scanner glass Scanned pages are out of order at the scan destination Insert a multiple page document with the printed first page of the document facing up and with the top or left edge of the document pointing into the feeder See also Load original documents Scanned pages are missing at the scan destination When scanning with the ADF pages that stick together are scanned as one item The hidden pages are not scanned Enable Misfeed Multipick Detection to stop the scan or copy process if multiple pages are fed into the scanner at one time To enable the Misfeed Multipick Detection feature in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 lt Selecta scan profile and then click Edit Scanner operation problems 27 Chapter 4 3 4 On the Scan tab of the Profile Settings dialog box click Advanced Settings On the More tab of the Properties dialog box select the Enable check box Optimizing scanning and task speeds Several settings influence the total time for a scanning job When you want to optimize scanning performance consider the following information To optimize scanning speed for pages that are A4 or Letter size or smaller load the pages with the long edge feeding into the automatic document feeder ADF Scanning pages by loading the long edge first minimizes t
33. not be confused with the marketing name HP Scanjet N9120 Flow N9120 or 36 Regulatory information and product specifications product number L2683A L2683B Additional regulatory information about your scanner can be found on the regulatory _supplement htm file on the HP Scanning Software CD Materials disposal This HP product contains the following materials that might require special handling at end of life Mercury in the fluorescent lamp in the scanner and or transparent materials adapter Disposal of this material can be regulated because of environmental considerations For disposal or recycling information please contact your local authorities or the Electronic Industries Alliance EIA www eiae org Disposal of Waste Equipment by Users in Private Households in the European Union mz This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your h
34. oduct documentation that came with the product Review the troubleshooting section in this manual Visit the HP online support at www hp com support or contact your point of purchase HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance including the following features Online chat and E mail access to qualified support specialists e Software and driver updates for your product e Valuable product and troubleshooting information for technical issues Proactive product updates support alerts and HP newsletters available when you register your product HP support by phone e Support options and fees vary by product country region and language e Fees and policies are subject to change without notice Please check the web site www hp com support for the latest information Post warranty period After the limited warranty period help is available online at www hp com support Extending or upgrading your warranty If you would like to extend or upgrade the product s warranty please contact your point of purchase or check the HP Care Pack offers at www hp com support If you already purchased an HP Care Pack Service please check the support conditions in your contract Product care and support 35 6 Regulatory information and product specifications Scanner specifications Name Description Scanner type Flatbed with automatic document feeder
35. onnection error or the scanner is off See also Scanner LEDs Control of the scanner buttons To prevent buttons from being pushed accidentally you can disable the buttons on the scanner front panel When the buttons are disabled you always start scans and copies from the computer using scanning software You can still press the Cancel button on the scanner front panel to stop a scan or copy and the Power Save button to put the scanner into Power Save mode To turn off the scanner buttons follow these steps 1 Open the HP Scanner Tools Utility 2 On the Buttons tab select the Disable front panel buttons check box To turn on the scanner buttons clear the Disable front panel buttons check box Ef NOTE You must have administrative privileges on the computer to change the setting of this check box Accessibility 39 Chapter 7 40 Accessibility
36. ontains the following topics Clear a jam from the automatic document feeder Automatic document feeder does not feed paper The bottom of the scanned image is cut off See also Use the automatic document feeder Disable Misfeed Multipick Detection Care and maintenance Clear a jam from the automatic document feeder 1 Remove any loose pages from the automatic document feeder ADF input tray 2 Lift the latch on top of the ADF to open the top and side ADF access doors 3 Remove any jammed pages from the ADF input tray Automatic document feeder problems 31 Chapter 4 4 5 Remove any jammed pages from the ADF output tray aie 6 Ifthe jammed page still cannot be removed follow these steps a Open the scanner lid b Push the green tab toward the scanner lid to open the inner ADF access door If the door does not open automatically gently pry it open c Gently pull the page out of the ADF J j m 32 Troubleshooting 7 Close the inner ADF access door and then close the scanner lid 8 Atthe scan destination examine the scan output to determine which page was the last to be completely scanned 9 Reload the unscanned pages in the ADF input tray If any pages are damaged do one of the following e Photocopy the damaged page and then add the photocopy to the input stack e Scan the damaged page from the scanner glass e Reprint the original document Prepare the s
37. or more information see the HP Smart Document Scan Software Help Scan from ISIS or TWAIN compliant scanning software 1 Start the scanning software and then select the ISIS or TWAIN data source 2 Select the settings that are appropriate for the documents that you are scanning 3 Carry out the appropriate actions to complete the scan For more information see the online help for the scanning software How to copy The basic steps for copying are 1 Load the originals 2 Doone of the following Press the Copy k button on the scanner front panel to print the copies with the current copy settings e Click Start point to Programs or All Programs point to HP point to Scanjet point to N9120 and then click Document Copy Select print settings in the HP Document Copy dialog box Ef NOTE If you want to change the copy settings start the copy from the HP Document Copy software X TIP 1 You can configure HP Document Copy to always prompt for copy settings before starting to print For information see the HP Scanner Tools Utility help TIP 2 If you select duplex scanning or copying and you load the originals into the automatic document feeder ADF the scanner processes both sides of a two sided original at the same time See also Load original documents Associate a quick start button with scanning software Scan from scanning software 10 Use the scanner 2 Useful scanner features Experienced docum
38. ousehold waste disposal service or the shop where you purchased the product Hewlett Packard limited warranty statement HP Scanjet Enterprise N9120 Flow N9120 1 HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either replace or repair products which prove to be defective Replacement products may be either new or equivalent in performance to new Europe Middle East Africa N9120 Flow N9120 2 HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects 3 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use 5 This w
39. ower switch to the off position wait 30 seconds and then press the Power switch to the on position Installation troubleshooting 25 Chapter 4 Restart the computer After the computer has restarted try using the scanner If the scanner works and you changed the way it was connected to the computer in step 1 the communication problem might involve the USB hub the docking station a USB port or another USB device Leave the scanner directly connected to the computer Try using the scanner after reconnecting each additional USB device and disconnect any USB devices that prevent the scanner from working correctly If the scanner does not work uninstall and then reinstall the HP Scanjet drivers and utilities Uninstall and then reinstall the HP Scanjet utilities If checking the scanner cable connections did not solve the problem the problem might have occurred because of an incomplete installation Try uninstalling and then reinstalling the HP scanning utilities 1 Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner Use the Add Remove tool in Windows Vista the Programs and Features tool from the Control Panel to uninstall the following items HP Scanjet N9120 Document ISIS TWAIN e HP Scanjet N9120 Utilities Restart the computer Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers and Tools Reconnect the USB cable and
40. pa e m o m e e e e e a e e ma 26 ocanner lamo Stays OM 2e ia izasao Ak losa ak E ada teed dt ij il a oie id hdd 26 Scanner does neots ari night away ia pda U S e iii E o ida e i goni 27 Scanner scans only one side of a double sided page aeaaakakaa kakaa aaa aaa aaa kaaa kaaa kaaa kaaa aaa kaaa 27 oCannedimage Is TUZZy ak se S g KS S EE ESSE JA E s S SKE 27 Scanned pages are out of order at the scan destination 0 aaa akan 27 Scanned pages are missing at the scan destination eek aaa kaaa kaaa 27 Optimizing scanning and task SPEECS cccceccccseececeecceceeeece cesses eeeeeeceeseeeeeeeeeeseeeeseeeeessecessueeesseeeessueeeseeeeeseeeesseeeesees 28 7 The image is completely black or completely White ccccseccssecccssceceeceseescseneeseeessuscesscessueessueeessecensasensueesseesenes 28 Scanned images are not Straight ccccccssseccccssseecceesseecceusececseusececsusseeeceusececseesecesseseeesssecesseegeeessuseeeessugesessegeeeenas 28 Scanned images contain streaks or Scratches ccccccseeccccceseecceescececeuececsucececceuececseaueeessuseeesseeeesseaueeesseeeeessenesesias 28 Vertical white stripes appear on the Printed page aaeaaa kakaa kaaa kakaa kakaa 29 Scan nes are TOO An Geen sesh M eth atest dn el Mn ad elie atin ps A ai peaks A Ae ae 29 The imprinter is not printing or the print quality is POOT aaaaakaa kaaa kkk 29 Scanner buttons are notwor
41. ropout tab specify the color dropout settings 12 Useful scanner features Set the background color for scans from the automatic document feeder When you scan from the automatic document feeder ADF you can choose a white or black background for the scan When the scan background contrasts with the color at the outside edges of the document the scanning software is better able to distinguish the edges of the scanned document For example use the black background to scan a document that is printed on white paper To select the scan background color in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 Onthe More tab of the Properties dialog box select a color from the ADF Background drop down list Ef NOTE To set the scan background color in another scanning software navigate to the ISIS or TWAIN Advanced Settings dialog box On the More tab select a color from the ADF Background drop down list Use scanner hardware compression for faster scans The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from the scanner to the scanning software on the computer The scanner compresses the data during the scanning process The scanning software can uncompress the data in order to create scanned images JPEG compress
42. stallation instructions The separation pad replacement kit contains a separation pad and installation instructions To order replacement kits go to www hp com support 1 Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner 2 Inspect and clean the two customer accessible fan filters 3 Open the top ADF access door and then replace the feed roller and separation pad as described in the installation instructions that were included with the replacement kits 4 Close all ADF access doors and then reconnect the USB cable and power cable to the scanner 5 Press the Power switch to the on position and then update the scanner maintenance history a Press the Tools button on the scanner front panel to open the HP Scanner Tools Utility Click the Maintenance tab b Inthe Feed Roller Maintenance and Separation Pad Maintenance sections click Record Replacement For more information see the HP Scanner Tools Utility help See also Clean the scanner fan filters HP Scanner Tools Utility scanner maintenance information The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage and maintenance history You can use this tab to record scanner maintenance The Imprinter tab of the HP Scanner Tools Utility displays information about the scanner imprinter and the imprinter print cartridge You can use this tab to record that the print cartridge has been
43. t tray that best matches the size of the documents that you are scanning Select the stop position that is closest to and beyond the edge of your documents as they come out of the automatic document feeder ADF 6 Use the scanner Fan the stack of document pages to ensure that the pages do not stick together Fan the edge that will be pointing into the ADF in one direction and then fan that same edge in the opposite direction Align the edges of the documents by tapping the bottom of the stack against the table top Rotate the stack 90 degrees and repeat Place the stack in the middle of the input tray Load the stack face up For fastest scanning load the stack with the left edge leading into the ADF Ef NOTE In the scanning software choose the layout setting that matches the orientation of the originals in the ADF Adjust the paper guides to the width of the documents Take care not to overtighten the guides which can restrict paper feeding but make sure that the paper guides touch the edges of the documents Load original documents 7 Chapter 1 6 Gently push the stack forward to trip the tray sensor Load an original on the scanner glass Place items that do not meet the specifications for the automatic document feeder ADF directly onto the scanner glass Minimum size Any size Maximum size 300 x 432 mm 11 8 x 17 in Place the original face down on the scanner glass as indicated by the reference mark
44. tack as follows a Fan the stack of document pages to ensure that the pages do not stick together Fan the edge that will be pointing into the feeder in one direction and then fan that same edge in the opposite direction b Align the edges of the documents by tapping the bottom of the stack against the table top Rotate the stack 90 degrees and repeat mu 10 Resume scanning Automatic document feeder does not feed paper e The automatic document feeder ADF access doors might not be securely latched Open the ADF access doors and then close the doors by pressing firmly e A problem with the ADF hardware might exist Use the following procedure to test the ADF o Disconnect the USB cable and the power cable from the scanner Check that the power cable is still connected to the power source o Ensure that the ADF has at least one piece of paper in the input tray o Reconnect the power cable to the scanner and then turn the scanner on o Try to scan another page through the ADF The bottom of the scanned image is cut off By default the scanner can scan paper that is up to 432 mm 17 in long For longer pages the end of the document is not included in the scanned image Verify that you have specified an appropriate page size in the scanning software See also Scan extra long documents Automatic document feeder problems 33 Chapter 4 Additional troubleshooting information For additional troubleshooting i
45. the scanner back on Ef NOTE The scanner lamp does not turn off when paper is in the automatic document feeder input tray Scanner does not scan right away Make sure the power switch on the right side of the scanner is turned on If the scanner has not been used for a while the scanner lamp might need to go through a warm up period before scanning can begin If the scanner lamp needs to warm up it takes a moment after starting the software or pressing a scanner button for scanning to begin You can enable Instant Lamp On mode in the HP Scanner Tools Utility Scanner scans only one side of a double sided page Verify the following e For single pass duplex scanning scan pages through the ADF e Select the Duplex setting in the scanning or copy software Scanned image is fuzzy When scanning with the automatic document feeder ADF follow these steps 1 Verify that the document original is not fuzzy 2 Check for any obstructions in the scanner paper path and make sure that the paper guides are positioned appropriately Try another scan 3 Ifthe scanned image is still of poor quality clean the ADF When scanning from the scanner glass it is important that the item you scan comes in close contact with the scanner glass Follow these steps 1 Verify that the document original is not fuzzy 2 Check to see that the item is in full contact with the scanner glass 3 Ifthe scanned image is still of poor quality clean the sca
46. tualReScan driver might not support all of the page sizes that the scanner accepts NOTE 3 HP recommends scanning long pages individually at a resolution of 300 dpi or lower Filter out color from a document color dropout You can filter out a dark background from the image content for example black text on green paper or red instructions on a form Removing colors from the scan might reduce the scan file size and improve optical character recognition OCR results You can select to filter out a color channel red green or blue or up to three specific colors For specific colors the sensitivity setting controls how closely a scanned color must approximate the specified color To select colors to eliminate from a scan in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 Onthe Color Dropout tab of the Properties dialog box specify the color dropout settings For information about the color dropout settings see the online help for the scanning software that you are using Ef NOTE 1 The color channel filter only applies to grayscale scans and to black and white scans Specific color filters apply to all color modes NOTE 2 To filter out color in another scanning software navigate to the ISIS or TWAIN Advanced Settings dialog box On the Color D
47. ue from changing during the test the imprinter test prints a preset mark in the configured location 16 Useful scanner features 3 Place a single page in the automatic document feeder input tray Press the Tools button on the scanner front panel to open the HP Scanner Tools Utility Click the Imprinter tab In the Cartridge Status section click Test Imprinter Clean the imprinter Clean the imprinter whenever the imprinter mark does not print completely 1 2 Press the Tools 4 button on the scanner front panel to open the HP Scanner Tools Utility Click the Imprinter tab In the Cartridge Status section click Clean Imprinter Use the imprinter 1 ma ef Open the HP Smart Document Scan Software Select a scan profile and then click Edit On the Scan tab of the Profile Settings dialog box click Advanced Settings On the Imprinter tab of the Properties dialog box select Enable Imprinting In the Text box enter the text to be printed on the back of each scanned document You can also do the following Set a counter for number of pages imprinted Include the date and time in the imprinter mark Specify the distance between the leading edge of the document and the beginning of the imprinter mark Rotate the imprinter mark Make the imprinter mark bold Disable scanning when the print cartridge is running low on ink Set up and use the imprinter 17 Care and maintenance This section
48. uter by looking at the Start menu If necessary install the program If the problem persists the buttons might be assigned outside of the HP Scanner Tools Utility Try the following procedure a Open Control Panel select Scanners and Cameras and then select your scanner model from the list b Display the scanner properties Windows 2000 Click Properties e Windows XP and Vista Right click your scanner model and then click Properties c Ensure that the Start this program option is selected and that the correct application is selected in the drop down list Wrong profile is used when the Scan button is pressed If you are using the HP Smart Document Scan Software use the HP Scanner Tools Utility to determine which HP Smart Document Scan Software profile is assigned to the Scan button If necessary reset the profile assigned to the button 30 Troubleshooting Ef NOTE You can also assign an HP Smart Document Scan Software profile to the Copy button If you are using other scanning software see the online help for that program See also Associate a quick start button with scanning software Automatic document feeder problems Use this section to help resolve issues that might occur when scanning from the automatic document feeder ADF Paper jams usually result from inappropriate paper being fed into the ADF Review the tips for using the ADF If misfeeds occur frequently perform ADF maintenance This section c
49. ve a portrait orientation You can load the longer edge of these pages into the ADF input tray and obtain scan output with the shorter edge of the pages at the top of the image To enable scanned page rotation in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 On the Layout tab of the Profile Settings dialog box select the appropriate options for Original Layout and ADF Feed Direction Ef NOTE In other scanning software the options for rotating pages are on the Layout tab of the ISIS or TWAIN Advanced Settings dialog box Scan extra long documents By default the automatic document feeder ADF accepts a stack of originals up to 300 x 432 mm 11 8 x 17 in You can choose to scan pages up to 300 x 864 mm 11 8 x 34 in through the ADF To enable long page scans in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 On the Layout tab of the Profile Settings dialog box select Custom in the Size drop down list and then type the actual page dimensions up to 300 x 864 mm 11 8 x 34 in in the Width and Height boxes Ef NOTE 1 In other scanning software the page size settings are on the Layout tab of the ISIS or TWAIN Advanced Settings dialog box NOTE 2 Some scanning and destination software including the Kofax Vir
50. ware Ensure that the Disable front panel buttons setting in the HP Scanner Tools Utility is cleared A cable might be loose Ensure that the USB cable and the power supply are securely connected Turn off the scanner wait 30 seconds and then turn the scanner back on Restart your computer If the problem persists the buttons might be disabled outside of the HP scanning software Try the following procedure a Open Control Panel select Scanners and Cameras and then select your scanner model from the list b Display the scanner properties Windows 2000 Click Properties e Windows XP and Vista Right click your scanner model and then click Properties c Examine the buttons setting for your scanner Windows 2000 Ensure that the Disable Device Events option is not selected Windows XP and Vista Ensure the Take No Action option is not selected An unexpected program opens when a button is pressed Ef NOTE The Scan and Copy button settings can be changed in the HP Scanner Tools Utility You cannot change the settings for the Cancel Tools or Power Save buttons After each step press a button to see if it is working correctly If the problem persists proceed with the next step 1 On the Buttons tab of the HP Scanner Tools Utility determine the associations for the Scanner Front Panel Buttons If necessary change the software that is assigned to a button Verify that the expected program is installed on the comp
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