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HP ProLight Server User's Manual

1. Yes server blade automatically color is the server blade power LED Is the server blade health LED on Wait 45 seconds Does condition still exist Is the Insight Display background green Check the Insight Display Onboard Administrator error message and perform the suggested ation Replace or Does troubleshoot the Does condition still server blade condition still exist internal exist components Call HP Service Provider Automatically PowerOn sever choice Is the selected in iLO Change the setting in iLO Does condition still exist Reseat the server blade Diagnostic flowcharts 25 POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device Diagnostic flowcharts 26 Server and p Class server blade POST problems flowchart Start POST Problems Is Verify the KVM is cabled to RILOE board Refer to KVM installed or RILOE documentation Is iLO running on the server Do you have known good KVM Test RILOE board or replace KVM component Are there any beep codes Reseat indicated intern
2. Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 300 Series 301 Keyboard Error Audible Beeps None Possible Cause Keyboard failure occurred Action 1 Power down the server and then reconnect the keyboard 2 Be sure no keys are depressed or stuck 3 If the failure reoccurs replace the keyboard 301 Keyboard Error or Test Fixture Installed Audible Beeps None Possible Cause Keyboard failure occurred Action 1 Power down the server and then reconnect the keyboard 2 Be sure no keys are depressed or stuck 3 If the failure reoccurs replace the keyboard Error messages 106 303 Keyboard Controller Error Audible Beeps None Possible Cause System board keyboard or mouse controller failure occurred Action 1 Be sure the keyboard and mouse are connected CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding 2 Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 304 Keyboard or System Unit Error Audible Beeps None Possible Cause Keyboard keyboard cable mouse controller or system board failure Action 1 Be sure the keyboard and mouse are connected CAUTION Only authorized technicians trained by HP should attempt to remove the system board If yo
3. Event list error messages Introduction to event list error messages This section contains event list error messages recorded in the IML which can be viewed through different tools The format of the list is different when viewed through different tools An example of the format of an event as displayed on the IMD follows 001 of 010 caution 03 19 2002 12 54 PM FAN INSERTED Main System Location System Board Fan ID 03 END OF EVENT Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components iy IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server EY NOTE The error messages in this section may be worded slightly different than as displayed by the server A CPU Power Module System Board Socket X A CPU Power Module Slot X Socket Y Failed Event Type Power module failure Action Replace the power module In the case of an embedded power module replace the system board ASR Lockup Detected Cause Event Type System lockup Action Examine the IML to determine the cause of the lockup and then refer to the HP ROM Based Setup Utility Use
4. Action Lower the room temperature 1611 CPU Zone Fan Assembly Failure Detected Either the Assembly is not installed or multiple fans have failed in the CPU zone Audible Beeps None Possible Cause Required fans are missing or not spinning Action 1 Check the fans to be sure they are installed and working 2 Be sure the assembly is properly connected and each fan is properly seated 3 If the problem persists replace the failed fans 4 If a known working replacement fan is not spinning replace the assembly Error messages 109 1611 CPU Zone Fan Assembly Failure Detected Single fan failure Assembly will provide adequate cooling Audible Beeps None Possible Cause Required fan is not spinning Action Replace the failed fan to provide redundancy if applicable 1611 Fan Failure Detected Audible Beeps 2 short Possible Cause Required fan is not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected and each fan is properly seated 3 If the problem persists replace the failed fans 1611 Fan x Failure Detected Fan Zone CPU Audible Beeps 2 short Possible Cause Required fan is not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected if applicable and each fan is properly seated 3 If the problem persists replace the failed fans 1611 Fan x Failu
5. Audible Beeps 1 long 1 short Possible Cause DIMMs are installed in pairs but the server is in single channel memory mode Action Remove all other DIMMs or install memory in valid pairs and change the memory mode Error messages 104 207 Invalid Memory Configuration Unsupported DIMM in Socket X Audible Beeps 1 long 1 short Possible Cause Unregistered DIMMs or insufficient DIMM timings Action Install registered ECC DIMMs 207 Memory Configuration Warning DIMM In Socket x does not have Primary Width of 4 and only supports standard ECC Advanced ECC does not function when mixing DIMMs with Primary Widths of x4 and x8 Audible Beeps 1 long 1 short or none Possible Cause Installed DIMMs have a primary width of x8 Action Install DIMMs that have a primary width of x4 if Advanced ECC memory support is required 209 Online Spare Memory Configuration No Valid Banks for Online Spare Audible Beeps 1 long 1 short Possible Cause Two valid banks are not available to support an online spare memory configuration Action Install or reinstall DIMMs to support online spare configuration 209 Online Spare Memory Configuration Spare Bank is Invalid Audible Beeps 1 long 1 short Possible Cause Installed DIMMs for online spare bank are of a size smaller than another bank Action Install or reinstall DIMMs to support online spare configuration 209 Hot add Memory Configuration Boards must be installed sequentially Audible
6. 2 Be sure all cables are properly connected 3 Be sure all drives are fully seated 4 Power cycle any external SCSI enclosures while the system is off 5 Power up the server to see if the problem still exists 6 If configured for fault tolerant operation and the RAID level can sustain failure of all indicated drives a Press the F2 key to fail the drives that are not responding b Replace the failed drives 7 Press the F1 key to start the system with all logical drives on the controller disabled Be sure the system is always powered up and down correctly e When powering up the system all external storage systems must be powered up before the server e When powering down the system the server must be powered down before external storage systems 1792 Drive Array Reports Valid Data Found in Array Accelerator Data will automatically be written to drive array Audible Beeps None Possible Cause Power was interrupted while data was in the array accelerator memory Power was then restored within several days and the data in the array accelerator was flushed to the drive array Action No action is required No data has been lost Perform orderly system shutdowns to avoid leaving data in the array accelerator 1793 Drive Array Array Accelerator Battery Depleted Data Lost Error message 1794 also displays Audible Beeps None Possible Cause Power was interrupted while data was in the array accelerator memory o
7. 1778 Drive Array Resuming Automatic Data Recovery Process Audible Beeps None Possible Cause A controller reset or power cycle occurred while Automatic Data Recovery was in progress Action No action is required Error messages 118 1779 Slot X Drive Array Replacement drive s detected OR previously failed drive s now operational Porn Y SCSI ID Z Restore data from backup if replacement drive X has been installed Audible Beeps None Possible Cause More drives failed or were replaced than the fault tolerance level allows Unable to rebuild array If drives have not been replaced this message indicates an intermittent drive failure Action Be sure the system is always powered up and down correctly e When powering up the system all external storage systems must be powered up before or at the same time as the server e When powering down the system the server must be powered down before powering down any external storage systems 1783 Slot X Drive Array Controller Failure Audible Beeps None Possible Cause Controller failed If this message is displayed after Options ROMPagq is run problems may have occurred while attempting to flash the ROM Action 1 Reseat the array accelerator module 2 Reseat the controller in the PCI slot 3 If the problem persists replace the array controller 1783 Intelligent Drive Array Controller Failure Audible Beeps None Possible Cause Integrated array
8. Action 1 2 Remove the non system diskette from the drive Check for and disconnect any non bootable USB devices Diskette drive cannot write to a diskette Action 1 If the diskette is not formatted format the diskette 2 Be sure the diskette is not write protected If it is use another diskette or remove the write protection 3 Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement 4 Be sure enough space is available on the diskette Tape drive problems The following sections include the most common tape drive issues Actions are listed in the order that they should be tried If the issue is resolved it is not necessary to complete the remaining actions All actions may not apply to all tape drives For detailed tape drive troubleshooting information see the HP website http www hp com support proliantstorage To download HP StorageWorks Library and Tape Tools see the HP website http www hp com support tapetools Stuck tape issue Action 1 Manually press the Eject button Allow up to 10 minutes for the tape to rewind and eject 2 Perform a forced eject a Press and hold the Eject button for at least 10 seconds b Allow up to 10 minutes for the tape to rewind and eject The green Ready LED should flash 3 Power cycle the drive Allow up to 10 minutes for the drive to become ready again 4 Press the Emergency Reset button 5 Check for co
9. Be sure the controller has the most recent firmware Hard drive is not recognized by the server Action 1 Check the LEDs on the hard drive to be sure they indicate normal function Refer to the server documentation or the HP website http www hp com for information on hard drive LEDs 2 Be sure no loose connections on page 15 exist 3 Remove the hard drive and be sure the configuration jumpers are set properly 4 If using an array controller be sure the hard drive is configured in an array Run the array configuration utility 5 Be sure the drive is properly configured Refer to the drive documentation to determine the proper configuration 6 If it is a non hot plug drive be sure a conflict does not exist with another hard drive Check for SCSI ID conflicts 7 Be sure the correct drive controller drivers are installed A new hard drive is not recognized Action 1 Be sure the drive bay is not defective by installing the hard drive in another bay 2 If the drive has just been added be sure the drive is supported Refer to the server documentation or the HP website to determine drive support 3 Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 4 If the drive is a replacement drive on an array controller make sure that the drive is the same type and of the same or larger capacity than the original drive You are unable to access data Action Hardware p
10. e var adm messages e etc vistab e usr sbin prtconf Contacting HP 143 Acronyms and abbreviations ACPI Advanced Configuration and Power Interface ACU Array Configuration Utility ADG Advanced Data Guarding also known as RAID 6 ADU Array Diagnostics Utility CONT International Telegraph and Telephone Consultative Committee C5 cable select DMA direct memory access DU driver update EFS Extended Feature Supplement EULA end user license agreement FC Fibre Channel HTTP hypertext transfer protocol Acronyms and abbreviations 144 IDE integrated device electronics iLO Integrated Lights Out IMD Integrated Management Display IML Integrated Management Log IP Internet Protocol ISEE Instant Support Enterprise Edition ISP Internet service provider KVM keyboard video and mouse LED lightemitting diode LVD low voltage differential MMX multimedia extensions NMI non maskable interrupt NVRAM non volatile memory OBDR One Button Disaster Recovery Acronyms and abbreviations 145 ORCA Option ROM Configuration for Arrays OS operating system POST Power On Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM Based Setup Utility RILOE Remote Insight Lights Out Edition RILOE II Remote Insight Lights Out Edition II RIS reserve information sector ROM read only memory SAS serial
11. e Additional information and the appropriate solutions for the Linux distributions if any can be found at the HP website http h18004 www1 hp com products servers linux processor notes html Operating system updates Use care when applying operating system updates Service Packs hotfixes and patches Before updating the operating system read the release notes for each update If you do not require specific fixes from the update it is recommended that you do not apply the updates Some updates overwrite files specific to HP If you decide to apply an operating system update 1 Perform a full system backup 2 Apply the operating system update using the instructions provided Software problems 50 3 Install the current drivers If you apply the update and have problems refer to the Software and Drivers Download website http h18007 www1 hp com support files server to find files to correct the problems Restoring to a backed up version If you recently upgraded the operating system or software and cannot resolve the problem you can try restoring a previously saved version of the system Before restoring the backup make a backup of the current system If restoring the previous system does not correct the problem you can restore the current set to be sure you do not lose additional functionality Refer to the documentation provided with the backup software When to Reconfigure or Reload Software If all other option
12. e Versions of the OS 2 Management Insight Agents CPQB32 SYS and OS 2 Health Driver use The drive subsystem and file system information e Number and size of partitions and logical drives e File system on each logical drive Warp Server version used and e Whether Entry Advanced Advanced with SMP or e Business e All services running at the time the problem occurred A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages Sun Solaris operating systems Collect the following information Operating system version number Type of installation selected Interactive WebStart or Customer JumpStart Which software group selected for installation End User Support Entire Distribution Developer System Support or Core System Support If HP drivers are installed with a DU Contacting HP 142 e DU number e List of drivers in the DU diskette The drive subsystem and file system information e Number and size of partitions and logical drives e File system on each logical drive A list of all third party hardware and software installed with versions A detailed description of the problem and any associated error messages Printouts or electronic copies to e mail to a support technician of e usr sbin crash accesses the crash dump image at var crash hostname
13. 1 hp com support files server us romflash html Common problem resolution 15 Components for option firmware updates are also available from the HP Storage Products Software and Drivers website http www hp com support proliantstorage 1 Find the most recent version of the component that you require Components for controller firmware updates are available in offline and online formats 2 Follow the instructions for installing the component on the server These instructions are included with the CD and on the component website 3 Follow the additional instructions that describe how to use the component to flash the ROM These instructions are provided with each component View additional documentation on updating firmware such as the Regular Firmware Updates Essential for Optimal Performance and Functionality of HP ProLiant Servers white paper on the HP ROM BIOS Firmware Updates website http h18023 www1 hp com support tiles server us romflash html Hard drive guidelines SAS and SATA hard drive guidelines When adding hard drives to the server observe the following general guidelines e The system automatically sets all drive numbers e If only one hard drive is used install it in the bay with the lowest drive number e Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array EY NOTE ACU does not support mixing SAS and SATA
14. 1151 Com Port 1 Address Assignment Conflict Audible Beeps 2 short Possible Cause Both external and internal serial ports are assigned to COM X Action Run the server setup utility and correct the configuration 1600 Series 1609 The server may have a failed system battery Some configuration settings may have been lost and restored to defaults Refer to server documentation for more information If you have just replaced the system battery disregard this message Audible Beeps None Possible Cause Real time clock system battery has lost power The system will lose its configuration every time AC power is removed when the system is unplugged from AC power source and this message displays again if a battery failure has occurred However the system will function and retain configuration settings if the system is connected to the AC power source Action Replace battery or add external battery 1610 Temperature Violation Detected Waiting 5 Minutes for System to Cool Audible Beeps None Possible Cause The ambient system temperature exceeded acceptable levels Action Lower the room temperature 1610 Temperature Violation Detected Waiting 5 Minutes for System to Cool Press Ese key to resume booting without waiting for the system to cool WARNING Pressing Esc is NOT recommended as the system may shutdown unexpectedly Audible Beeps None Possible Cause The ambient system temperature exceeded acceptable levels
15. 45 Network controller problems cccccccccescceeseseccescsseceescsseeeeecessaecescseeeesesseseeecseseeeecssseeesesaeeeeeesaaes 47 ed REE ne eee ORT ERR E EE 49 Operating system problems and resolutions xs 2scic cis ccectestaneees goenetuanndoaticadehesateeeednaaennesanee edaecentanaeeseaaes 49 Operating system en EE EE EE EE EE eaii EE EREE CE SSU ER E 49 Operating system UPA tes La 50 Restoring to a backed up version Jarre 51 When to Reconfigure or Reload Software asset inksee 51 linuxoperating Systems viisis danssiodis ssetvesssen ke sk ese ueauasages woot seandualvboutivacsoragaauends everatcesuneneeta semanas 52 Application software OTC REE ER taanaatoheae aiaeensenepaaen 52 Software locks Upos er erei Aen ERE EE E ORTSA EREI ETA PE U E ed PaaS 52 Errors occur after a software setting is changed 1 ssssscssssascceasssssocaossancrensesssoensseadeteassngendssdanaensens 52 Errors occur after the system software is changed ccscceceseceeseseeceseeeeceeecneeecnseeeeaeeesteeeesaeeetteeeeaes 52 Errors occur after an application is installed c 0 ssesssseccssseaceceesssseccassndcerensndacecasa canceassasedoaned adsense 52 Remote ROM flash problems cccccccccccssssceccsseseecesseeeceeseeeeecssseeesessseesessseeeecseeeeeeseseeeessnseeeesenegeeeeeas 52 General remote ROM flash problems are occurring sscecessceeesseeseneecenececeeeeeceaeeeeeeeesneeeseaeeenteeeens 52 Command line syntax error ccccecececesse
16. Accelerator Status Excessive ECC Errors Detected in at Least One Cache Line c ccesceeessreeetreeeeeees 74 Accelerator Status Excessive ECC Errors Detected in Multiple Cache Lines cccccccccssseeessseeeeseeneaes 74 Accelerator Status Obsolete Data Detected eeccccessseeceseceeseceenneeecnseeensaeeeceecenseeenaeeeeneeeenaeeneaees 75 Accelerator Status Obsolete Data was Discarded rssnvrnrnvvnrrnvrrrrvvrnrrnvnrrrnnnnrnnnrrrrnrrrnnrrrnnnrrrnneenn 75 Accelerator Status Obsolete Data was Flushed Written to Drives cccccccccccsscseceeceseesesssseeeeeeeeeenens 75 Accelerator Status Permanently Disabled ccccccccccessseceseesseeeceeseaeeecesaeeescsseeesessuseeeessneeesensaaes 75 Accelerator Status Possible Data Loss in Coche isc zk cscwasieaacacessccaceiddeancecedesdendegeesbed dads sasedageeasencetsooss 75 Accelerator Status Temporarily Disabled cccccceeseeeseseeceseeeeceeeceeecenseeeecaeeeeieeeseseeeseeeenteeeenaees 75 Accelerator Status Unrecognized Status cccccccseseeceeeceeseeeeceseeeeaeeenereeceaeeeeaeeecieeesnsaeeseeeseteeeenaees 75 Accelerator Status Valid Data Found at Reset ccccccssseeseseeeeseeeesneeeceseeeeeeeecueeecneeeseaeeecneeeeseeeeeaees 76 Accelerator Status Warranty Alert ccccccccessceeseceeceneeeenneeeceneecnseeeeaeeecnaeeeesaeeeceeeceaeeseaeeesieeessaaees 76 Adapter NVRAM ID Mismatch c ccccccsssccessessececssneeecesssseecescnseeeeecsse
17. Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Reseat the server Refer to server documentation on the HP website http www hp com products servers proliant bl p class info Server blade management module board error codes LED code 9 1 9 2 9 3 9 4 9 5 9 6 9 7 9 8 9 9 9 10 9 11 or 9 12 Location Server blade management module Action Perform the following steps to resolve the problem Stop when the problem is resolved Error messages 127 de 2 Press the server blade management module reset button Replace the server blade management module Server blade management module signal backplane error codes LED code 10 1 10 2 or 10 3 Location Server blade management backplane Action Perform the following steps to resolve the problem Stop when the problem is resolved Ms 2 Press the server blade management module reset button Replace the signal backplane For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website hitp www hp com products servers proliant bl p class info Server blade management module power backplane A error codes LED code 11 1 11 2 11 3 or 11 4 Location Server blade power backplane A Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 2 Press the server blade management module reset button Replace the power backplane For more in
18. Action Run ROMPag Utility SoftPaqs on page 64 to restore the system ROM to the correct version Error messages 98 Temperature violation detected system Shutting Down in x seconds Audible Beeps 1 long 1 short Possible Cause The system has reached a cautionary temperature level and is shutting down in X seconds Action Adjust the ambient temperature install fans or replace any failed fans There must be a first DIMM in pair if second DIMM in pair is populated Second DIMM in pair ignored Description The first DIMM socket in the pair is not populated The second DIMM in the pair is not recognized or used Action Populate the DIMM socket This system only supports 667 MHz Front Side Bus Speed Processors One or more 800 MHz Front Side Bus Speed Processors have been initialized at 667 MHz System Halted Audible beeps 1 long 1 short Possible cause One or more 800 MHz front side bus speed processors have been initialized at 667 MHz Action Correct the processor configuration Unsupported DIMM s found in system DIMM s may not be used Description Unsupported memory types found in system Action Refer to the applicable server user guide memory requirements and replace with supported DIMMs Unsupported PCI Card Detected Remove PCI Card from Slot Audible beeps 2 short Possible cause The PCI card installed in the slot referenced in the message is strictly not supported on this system Action Remove
19. Beeps 1 long 1 short Possible Cause Memory boards are not installed sequentially Action Install or reinstall memory boards sequentially 209 Mirror Memory Configuration Memory Sizes on boards X and Y do not match Audible Beeps 1 long 1 short Possible Cause The overall size of two boards participating in a mirrored configuration does not match Action Install or reinstall DIMMs to support mirrored mode 209 RAID Memory Configuration Memory Sizes on boards X and Y do not match Audible Beeps 1 long 1 short Possible Cause The overall size of two boards participating in a RAID does not match Action Install or reinstall DIMMs to support RAID mode Error messages 105 210 Memory Board Power Fault on board X Audible Beeps 1 long 1 short Possible Cause A problem exists with a memory board powering up properly Action Exchange DIMMs and retest Replace the memory board if problem persists 210 Memory Board Failure on board X Audible Beeps 1 long 1 short Possible Cause A problem exists with a memory board powering up properly Action Exchange DIMMs and retest Replace the memory board if problem persists 212 Processor Failed Processor X Audible Beeps 1 short Possible Cause Processor in slot X failed Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 214 Processor PPM Failed Module X Audible Beeps None Possible Cause Indicated PPM failed
20. Cache has been disabled due to a large number of ECC errors detected while testing the cache during POST This is probably caused by a loose pin on one of the RAM chips Action Try reseating the cache to the controller If that does not work replace the cache Configuration Signature is Zero Description ADU Array Diagnostic Utility on page 63 detected that NVRAM contains a configuration signature of zero Old versions of the server setup utility could cause this Action Run the latest version of server setup utility to configure the controller and NVRAM Configuration Signature Mismatch Description The array accelerator board is configured for a different array controller board The configuration signature on the array accelerator board does not match the one stored on the array controller board Action To recognize the array accelerator board run ACU Array Configuration Utility on page 54 Controller Communication Failure Occurred Description Controller communication failure occurred ADU was unable to successfully issue commands to the controller in this slot Action 1 Be sure all cables are properly connected and working 2 Be sure the controller is working and replace if needed Controller Detected NVRAM Configuration not Present Description EISA NVRAM does not contain a configuration for this controller Action Run the server setup utility to configure the NVRAM Controller Firmware Needs Upgradin
21. Contents 7 Swapped Cables or Configuration Error Detected A Drive Rearrangement ccccesscecessteeetteeeeneeeens 88 Swapped Cables or Configuration Error Detected An Unsupported Drive Arrangement Was Attempted 88 Swapped cables or configuration error detected The cables appear to be interchanged sseee 88 Swapped cables or configuration error detected The configuration information on the attached drives 89 Swapped Cables or Configuration Error Detected The Maximum Logical Volume Count X rsrnrrrvrrnrnne 89 System Board is Unable to Identify which Slots the Controllers are in ccccccccessecceeesseeeesesseeeesseneeeeenens 89 The Redundant Controllers Installed are not the Same Model cccecccceeereeseceeceeeeeesureeceseeeeseeetneeeens 89 This Controller Can See the Drives but the Other Controller Can t ccccccccsseccessseeecesssteesesseseeeeensneeeees 90 This Controller Can t See the Drives but the Other Controller Can ccccccccccceesseeceessteesesssneeeeenneeeees 90 Unable to Communicate with Drive on SCSI Port X Drive ID Y oo cece ccc ceeeeeeeeececccecceseeeeeteseseeeeeueaees 90 Unable to Retrieve Identify Controller Data Controller May be Disabled or Failed cccceeesseeesteeeeee 90 Unknown Disable Codes bet 90 Unrecoverable Read Errors ieena senes uao e e aee a aA E Ea E ea 90 Unsupported Processor Configuration Processor Required in Slot T cccescceceeseceest
22. Failed Audible Beeps None Possible Cause 8237 DMA controllers 8254 timers and similar devices CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding Action Contact an authorized service provider for system board replacement Error messages 101 102 System Board Failure DMA Test Failed Audible Beeps None Possible Cause 8237 DMA controllers 8254 timers and similar devices CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding Action Contact an authorized service provider for system board replacement 102 System Board Failure Timer Test Failed Audible Beeps None Possible Cause 8237 DMA controllers 8254 timers and similar devices CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding Action Contact an authorized service provider for a system board replacement 104 ASR Timer Failure Audible Beeps None Possible Cause System board failure CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement co
23. HP technical support e In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact us html To contact HP by phone e Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored e If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com e In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html Customer self repair What is customer self repair HP s customer self repair program offers you the fastest service under either warranty or contract It enables HP to ship replacement parts directly to you so that you can replace them Using this program you can replace parts at your own convenience A convenient easy to use program e An HP support specialist will diagnose and assess whether a replacement part is required to address a system problem The specialist will also determine whether you can replace the part e For specific information about customer replaceable parts refer to the maintenance and service guide on the HP website http www hp com support Contacting HP 138 Server information you need Before contacting HP technical support collect the following info
24. Introduction In this section NN 10 ol EE ME E 10 What s new The fifth edition of the HP ProLiant Servers Troubleshooting Guide part number 375445 xx5 includes the following additions e c Class server blade power on problems flowchart on page 25 e c Class server blade POST problems flowchart on page 28 e c Class server blade fault indications flowchart on page 31 e Windows Event Log processor error codes on page 134 e Insight Diagnostics processor error codes on page 135 Revision history 375445 xx4 May 2006 The fourth edition of the HP ProLiant Servers Troubleshooting Guide part number 375445 xx4 included the following additions e Hotplug SAS and SATA hard drive LED combinations on page 17 e Operating system issues with Intel dual core processors Hyper Threading enabled on page 50 e Tape drive problems on page 37 e New error messages in ADU error messages on page 73 and POST error messages and beep codes on page 92 375445 xx3 September 2005 The third edition of the HP Proliant Servers Troubleshooting Guide part number 375445 xx3 included the following changes e Updated SCSI hard drive guidelines e Added hot plug SCSI hard drive LED combinations on page 16 e Updated diagnostic flowcharts on page 19 e Added operating system problems on page 49 e Added Port 85 codes and iLO messages on page 131 e Added new error messages to ADU error messages and POST error messa
25. P2V V2P and V2V enabling easy migration to appropriate physical or virtual platforms that meet performance and capacity requirements For more information about virtualization management software see the HP website http www hp com go vmmanage HP ProLiant Essentials Server Migration Pack Physical to ProLiant Edition The HP ProLiant Essentials Server Migration Pack Physical to ProLiant Edition SMP P2P software enables administrators to upgrade or replace an existing server SMP P2P is an automated accurate and affordable tool that migrates existing servers and their content to the latest server technologies SMP P2P automates the migration of the operating system applications and data from one server to another without errors eliminating the need for manual redeployment of these elements on the new server During the migration process the software automatically removes old drivers and loads new drivers on the destination server The wizard based user interface simplifies migration and requires no additional training For more information about the SMP P2P see the HP website http www hp com go p2p HP BladeSystem Essentials Insight Control Data Center Edition HP BladeSystem Essentials Insight Control Data Center Edition is an integrated suite of software that simplifies the management of HP BladeSystem infrastructures Using a wizard based installer Insight Control Data Center Edition installs and c
26. ROM flash problems are occurring Action Be sure you follow these requirements for using the Remote ROM flash utility e A local administrative client system that is running the Microsoft Windows NT 4 0 Windows 2000 or Windows Server 2003 operating system Software problems 52 e One or more remote servers with system ROMs requiring upgrade e An administrative user account on each target system The administrative account must have the same username and password as the local administrative client system e _ All target systems are connected to the same network and use protocols that enable them to be seen from the administrative client e Each target system has a system partition that is at least 32 MB in size e Verification that the ROM version to which you are upgrading can be used for all the servers or array controllers that you are upgrading e Follow the instructions for the Remote ROM Flash procedure that accompany the software Command line syntax error If the correct command line syntax is not used an error message describing the incorrect syntax is displayed and the program exits Correct the syntax and then restart the process Access denied on target computer If you specify a networked target computer for which you do not have administrative privileges an error message is displayed describing the problem and then the program exits Obtain administrative privileges for the target computer and t
27. RR Laken ek 136 MSG CPU RR TO ereere irti aeaa a E NAE EAA AE OEA ERARE EEI E db dude 136 MSG CPU RR Il sner E ERSE EAA O E A aa 136 MSG CPU RR T 2 nt TENA AAE ET OAE EEA EEE A ER Dann 136 MoC E RR INT 136 MSG CPU RR WA ur ek eee EEE OTARA 136 MSG CPU RR IS aan EN 136 MSG CPU RR 16 eee 136 MSG CPUERRII7 errer a E EEE O OOE TO clad codes annen ceceaceubannasae vecteaeeensaneute eg 137 22 EEE EE EEE EEE EEE EEE EE 138 Contacting HP technical support or an authorized reseller rrssrnrrsnnnrnnnrnrrrnnnrrnnnrrrnnnrrrnnnrrnnnnrrnnnrrnnnrrn 138 Customer self repair mmmrvrrarvovrrrerrarrrrersorvrnrerrrvrnreresnnnnsrersvnnreresnnnnesessnnnsnerennnrserenannesessanensensesnnnssssennn 138 Server information you need cccccccccesesececessececeseeeesceseseeeeeseseeeccssaeeesceseseeseeeseeesesaeeecesseseeeecseeeeseneaeees 139 Operating system information YOU need Leon 139 Microsoft Operating sen Lu 139 Linux operating Systems csiis aie bk EE EEEE EEEE EEEE ESET svete EEEE 140 Novell NetWare operating systems sinisssssssdaiddosaraswneioecandeceasoa tehanettnncnartes dainera naspsonopernenteveesausienuens 141 SCO operating systems sssri esse tiiiiyi hve iieis aE EEEE ses ENESE EEEE ETENEE A EEE EE 141 EEG SSE ee ER ERE SEESE EEES EEEE EESE NESSE E Eser rnern rennen 142 Sun Solaris operating System S ssiri e ene i ERE E REEE ee REEE EREE 142 Acronyms and IPMN ES ES meine 144 VE RR E A RE mee RR et er ety ee RE 148 Contents 9
28. Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 61 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses Prepare the server for diagnosis Vi Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation for required environmental conditions Record any error messages displayed by the system Remove all diskettes and CDs from the media drives Power down the server and peripheral devices if you will be diagnosing the server offline Always perform an orderly shutdown if possible This means you must a Exit any applications b Exit the operating system c Power down the server Disconnect any peripheral devices not required fo
29. a decreased baud rate reconfigure the communications software to correct the connection baud rate to match the ISP 3 If this does not work force a slower baud rate 14400 baud with the AT command AT amp Q6N0S37 11 You are unable to connect at 56 Kbps Action 1 Find out the maximum baud rate at which the ISP connects and change the settings to reflect this Reattempt to connect at a lower baud rate Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested Network controller problems Network controller is installed but not working Action 1 Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation 2 Be sure no loose connections on page 15 exist Be sure the network cable is working by replacing it with a known functional cable 4 Be sure a software problem has not caused the failure Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices if applicable 5 Be sure the server and operating system support the controller Refer to the server and operating system documentation 6 Be sure the controller is enabled in RBSU 7 Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable 8 Be sure the server ROM is up to da
30. agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage HP ProLiant Essentials Virtualization Management Software The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack plug ins extend HP Systems Insight Manager capabilities to manage virtual machines Software tools and solutions 59 The Virtual Machine Management Pack provides the following functionality e Central management and control of VMware and Microsoft virtual machines with physical host to virtual machine association e Easy identification of VMs or host servers reaching high CPU memory or disk utilization levels e Highly flexible move capabilities that enable live moves and moves to dissimilar host resources e Back up template and alternate host capabilities that enable restoration of VMs on any available host The Server Migration Pack automates the manual processes required for migrating servers between physical or virtual platforms
31. attached USB tape drive WARNING A Type 2 Header PCI Device Has Been Detected The BIOS will not configure this card It must be configured properly by the OS or driver Audible Beeps 2 short Possible Cause Only Type 0 and Type 1 Header PCI Devices are configured by the system ROM The device will not work unless the OS or device driver properly configure the card Typically this message only occurs when PCI cards with a PCI to PCMCIA bridge are installed Action Refer to the operating system documentation or the device driver information that ships with the Type 2 PCI device WARNING Mixed Stepping Processors were detected System cannot proceed Audible beeps 1 long 1 short Possible cause One or more 800 MHz front side bus speed processors have been initialized at 667 MHz Action Correct the processor configuration WARNING ProLiant Demand Based Power Management cannot be supported with the following processor configuration The system will run in Full Performance mode Audible Beeps None Possible Cause The system is configured for HP Static Low mode and the current processor cannot support this mode Action For more information about the Power Regulator for ProLiant option refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart Error messages 100 100 Series 101 I7O ROM Error Audible Beeps None Possible Cause Options ROM o
32. can be reattached to an available bus Description The current cabling configuration is not supported Action Refer to the server documentation for cabling guidelines and reconfigure as indicated Storage Enclosure on SCSI Bus X Indicated a Door Alert SOLUTION Be sure that the storage enclosure door is closed or the side panel is properly installed Description The side panel of the external storage unit is open Action Be sure the side panel of the storage unit is securely closed Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure SOLUTION Replace the power supply Error messages 86 Description A power supply in the external storage unit has failed Action Replace the power supply Storage Enclosure on SCSI Bus X Indicated an Overheated Condition SOLUTION Make sure all cooling fans are operating properly Also be sure the operating environment of storage enclosure is within temperature specifications Description The external storage unit is generating a temperature alert Action 1 Be sure all fans are connected and operating properly Be sure the operating environment of the storage unit is within specifications For better airflow remove any dust buildup from fans or other areas Check the server documentation for allowable temperature specifications and additional tips PE PN If the problem persists replace the fan Storage enclosure on SCSI Bus X is unsupported wit
33. controller firmware is corrupt or the controller failed Action 1 Update the controller to the latest firmware version Firmware maintenance on page 65 2 Ifthe problem persists replace the controller 1784 Slot X Array Controller is in lock up state due to a hardware configuration failure Controller is disabled until this problem is resolved Audible Beeps None Possible Cause One or more hardware subsystems failed to initialize properly Action Reboot the server If the problem still exists and a cache memory module is attached to the controller replace the cache memory module and reboot the server 1784 Slot X Drive Array Drive Failure The Following SCSI Drive s Should Be Replaced SCSI Port Y SCSI ID Z Audible Beeps None Possible Cause Defective drive or SCSI cables detected Action 1 Be sure all cables are connected properly and securely Error messages 119 2 Be sure all drives are fully seated 3 Replace defective cables drive X or both 1785 Slot X Drive Array Not Configured followed by one of the following 1 Run Array Configuration Utility 2 No drives detected 3 Drive positions appear to have changed Run Drive Array Advanced Diagnostics if previous positions are unknown Then turn system power OFF and move drives to their original positions 4 Configuration information indicates drive positions beyond the capability of this controller This may be due to drive movement
34. detects that CMOS is corrupted The default values are restored This message does not display if a user has intentionally invalidated the configuration through RBSU by erasing NVRAM WARNING Resetting Corrupted NVRAM Description This informational message displays when the ROM detects that NVRAM is corrupted The default values are restored This message does not display if a user has intentionally invalidated the configuration through RBSU by erasing NVRAM WARNING Resetting Corrupted System Environment Description This informational message is displayed when the System Environment Variables are corrupted The default values are restored This message does not display if a user has intentionally invalidated the configuration through RBSU by erasing NVRAM WARNING Restoring Default Configurations as Requested Description If on the subsequent power up you select the option to erase NVRAM in RBSU this informational message is displayed Error messages 91 WARNING Storage Enclosure on SCSI Bus X Indicated it is Operating in Single Ended Mode SOLUTION This usually occurs when a single ended drive type is inserted into an enclosure with other drive types and that makes the entire enclosure operate in single ended mode To maximize performance replace the single ended drive with a type that matches the other drives Description One or more single ended mode SCSI drives are installed in an external storage unit that op
35. drives in the same logical volume SCSI hard drive guidelines e Each SCSI drive must have a unique ID e The system automatically sets all SCSI IDs e If only one SCSI hard drive is used install it in the bay with the lowest number e Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Hot plug SCSI hard drive LED combinations Activity Online LED Interpretation LED 1 2 On off or On or off Flashing A predictive failure alert has been received for this drive flashing Replace the drive as soon as possible Off The drive is online and is configured as part of an array If the array is configured for fault tolerance and all other drives in the array are online and a predictive failure alert is received or a drive capacity upgrade is in progress you may replace the drive online On or Flashing Off Do not remove the drive Removing a drive may flashing terminate the current operation and cause data loss The drive is rebuilding or undergoing capacity expansion Common problem resolution 16 Activity Online LED Interpretation LED 1 2 Off Off Do not remove the drive The drive is being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive
36. exist in the rest of the server particularly with the cables that connect to the system board Be sure no foreign material exists such as screws bits or slot bracket blanks that may be short circuiting components External device problems Video problems Screen is blank for more than 60 seconds after you power up the server Action 1 Be sure the monitor power cord is plugged into a working grounded earthed AC outlet 2 Power up the monitor and be sure the monitor light is on indicating that the monitor is receiving power 3 Be sure the monitor is cabled to the intended server or KVM connection 4 Be sure no loose connections on page 15 exist e For rack mounted servers check the cables to the KVM switch and be sure the switch is correctly set for the server You may need to connect the monitor directly to the server to be sure the KVM switch has not failed e For tower model servers check the cable connection from the monitor to the server and then from the server to the power outlet 5 Press any key or type the password and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect 6 Be sure the video driver is current Refer to the third party video adapter documentation for driver requirements Hardware problems 43 7 Be sure a video expansion board such as a RILOE board has not been added to replace onboard video making it seem like the video is not working Dis
37. from a controller that supports more drives than the current controller 5 Configuration information indicates drives were configured on a controller with a newer firmware version Audible Beeps None Possible Cause Drive array configuration not detected Action e Run ACU Array Configuration Utility on page 54 e Power down the system and check SCSI cable connections to be sure the drives are connected properly e Run ADU Array Diagnostic Utility on page 63 if previous positions are unknown Then turn the system power off and move the drives to their original positions e To avoid data loss update the controller firmware to the same or later version on the original controller Firmware maintenance on page 65 1786 Disk O Software RAID Failure Booting Disk 1 Audible Beeps None Possible Cause The operating system has marked the RAID 1 bootable partition on Disk O as bad or the hard drive has failed Action The system attempts to boot from Disk 1 Perform one of the following actions e Replace the primary drive if applicable and re mirror the data from the secondary drive e Repair the logical drive Refer to the operating system documentation 1786 Slot 1 Drive Array Recovery Needed The following SCSI drive s need Automatic Data Recovery SCSI Port Y SCSI ID Z Select F1 to continue with recovery of data to drive Select F2 to continue without recovery of data to drive Audible Beeps None
38. is connected Refer to the server documentation Printer problems Printer does not print Action 1 Be sure the printer is powered up and online 2 Be sure no loose connections on page 15 exist 3 Be sure the correct printer drivers are installed Printer output is garbled Action Be sure the correct printer drivers are installed Local I O cable problems EY NOTE The local I O cable is used only with HP ProLiant p Class server blades Action If the local I O cable does not have hot plug functionality be sure you are not using a PS 2 keyboard or mouse With a PS 2 keyboard or mouse the local I O cable cannot be connected as a hot plug device Connect the local I O cable before booting the server or switch to USB devices if supported to use the local I O cable hot plug functionality Modem problems No dial tone exists Action 1 Be sure the cables are plugged in as specified in the modem documentation 2 Connect a working telephone directly to the wall jack and then test the line for a dial tone 3 If no dial tone is detected the phone line is not working Contact the local telephone company and arrange to correct the problem No response occurs when you type AT commands Action Reconfigure the COM port address for the modem 1 Be sure the communications software is set to the COM port to which the modem is connected Check IRQ settings in the software and on the modem to be sure no conflict exists Type
39. is possible Action Replace the array accelerator board No Configuration for Array Accelerator Board Description The array accelerator board has not been configured Action If the array accelerator board is present run ACU Array Configuration Utility on page 54 to configure the board One or More Drives is Unable to Support Redundant Controller Operation Description At least one drive in use does not support redundant controller operation Action Replace the drive that does not support redundant controller operation Other Controller Indicates Different Hardware Model Description The other controller in the redundant controller configuration is a different hardware model Action Be sure both controllers are using the same hardware model If they are make sure the controllers are fully seated in their slots Error messages 83 Other Controller Indicates Different Firmware Version Description The other controller in the redundant controller configuration is using a different firmware version Action Be sure both controllers are using the same firmware revision Other Controller Indicates Different Cache Size Description The other controller in the redundant controller configuration has a different size array accelerator Action Be sure both controllers are using the same capacity array accelerator Processor Reduced Power Mode Enabled in RBSU Description Processors clocked down Action If you select
40. more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers smartstart SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each server deployed making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit HP ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include e Configuring system devices and installed options e Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU ref
41. on the other end is working Modem disconnects while online Action 1 Be sure no loose connections on page 15 exist 2 Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested 3 Be sure an incoming call is not breaking the connection due to call waiting Disable call waiting and then reestablish the connection AT command initialization string is not working Action Use the most basic string possible to perform the task The default initialization string is AT amp F amp C1 amp D2 amp K3 Connection errors are occurring Action iy 2 Check the maximum baud rate for the modem to which you are connecting and then change the baud rate to match If the line you are accessing requires error control to be turned off do so using the AT command AT amp Q6 C0 Hardware problems 46 Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested Be sure the modem is current and compliant with CCITT and Bell standards Replace with a supported modem if needed You are unable to connect to an online subscription service Action 1 If the line you are accessing requires error control to be turned off do so using the AT command AT amp Q6 C0 2 Ifthe ISP you are accessing requires access at
42. power transformers Mouse and keyboard problems Action 1 Be sure no loose connections on page 15 exist If a KVM switching device is in use be sure the server is properly connected to the switch e For rack mounted servers check the cables to the switch box and be sure the switch is correctly set for the server e For tower model servers check the cable connection from the input device to the server 2 Ifa KVM switching device is in use be sure all cables and connectors are the proper length and are supported by the switch Refer to the switch documentation Be sure the current drivers for the operating system are installed Be sure the device driver is not corrupted by replacing the driver Restart the system and check whether the input device functions correctly after the server restarts oy PS Replace the device with a known working equivalent device another similar mouse or keyboard e If the problem still occurs with the new mouse or keyboard the connector port on the system I O board is defective Replace the board e If the problem no longer occurs the original input device is defective Replace the device 7 Be sure the keyboard or mouse is connected to the correct port Determine whether the keyboard lights flash at POST or the NumLock LED illuminates If not change port connections 8 Be sure the keyboard or mouse is clean Hardware problems 44 Audio problems Action Be sure the server speaker
43. problem Is the internal health LED red or amber See the server user guide on the HP website color is the system power LED See the server user guide on i i the HP website If condition still exists Reseat indicated replace indicated component Check component See the for loo server maintenance and connections service guide on the HP website Amber or Green Press Is the external Check for Power health LED red or loose power On amber See the server cords Standby user guide on the HP button website Mark the corresponding Press IML entry as Power On repaired if Standby present Check for button power source problems Is this a single power supply system Replace power and the external supply noan FER Is external that does not have a Reseat or replace health LED red or green LED on amber See the Check See the server server user guide for loose power cord maintenance and on the See the server service guide on HP website maintenance and the HP website Replace power service guide on the supply See the HP website server maintenance Check for and service guide Failing condition is no Does possible on the HP website longer present condition power on Check for loose power still exist circuit cord on one of the problem redundant power supplies p Class server blade power on problems flowchart Symptoms e The server does not
44. process Start Diagnosis Do Go to General Diagnosis Yes you want MERGE to perform the General Diagnosis No Go to Power On Problems No Does server power on Yes yon No Does server complete POST OK Yes Go to OS Boot No Does Probl server boot to OS OK Yes Go to Server Does server in Sad Yes have Insight Management Agent fault or LED fault indication General diagnosis flowchart No Go to General Diagnosis Diagnostic flowcharts 20 The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Start General Diagnosis Record symptom information Reboot server to see if condition still exists Does condition still exist Is this a newly installed server Were options Check for Download the Does added or was the Service latest software and condition configuration changed Notifications firmware from the still exist recently HP website Isolate what has changed Verify Isolate and it was installed correctly Restore minimize the server to last known working state Does memory or original shipped configuration condition still configuration See the maintenance and service exist guide for servers or server blades on the HP website Troublesh rrepl Does B
45. refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Replace the interconnect module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Unknown server blade management module error code LED code 19 1 Location Unknown Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 2 Press the server blade management module reset button Replace the server blade management module Power management module error codes Power supply error codes Power Supply Slot 1 1 1 or 1 2 Power Supply Slot 2 2 1 or 2 2 Power Supply Slot 3 Power Supply Slot 4 4 1 or 4 2 Power Supply Slot 5 5 1 or 5 2 Power Supply Slot 6 6 1 or 6 2 Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Reseat the power supply For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Reseat the power management module Replace the power supply Error messages 130 Power management module board error codes LED code 7 1 7 2 7 3 7 4 7 5 7 6 7 7 7 8 7 9 7 10 7 11 7 12 or 7 13 Location Power management board Action Perform the following
46. the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version EY NOTE The server ships with the same version programmed on each side of the ROM When you flash the system ROM ROMPagq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM You can choose which ROM to use in RBSU HP ROM Based Setup Utility on page 55 Automatic backup A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory CPQSYSTEM FWBACKUP SYSTEM Software tools and solutions 65 For additional information refer to the HP Online ROM Flash User Guide on the HP website http h18023 www1 hp com support tiles server us romflash html Option ROMs Smart Components for option ROMs provide for efficient administration of option ROM upgrades Types of option ROMs include e Array controller ROMs e iLO ROMs e RILOE II ROMs e Hard drive ROMs E NOTE Online ROM Flash components are not available for hard drive ROMs Methods for updating firmware Methods for updating firmware include e Offline e Online Online ROM flash technology The Online ROM Flash Component Utility enables sys
47. to resolve the problem Stop when the problem is resolved 1 2 Press the server blade management module reset button Reseat the interconnect device For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website hitp www hp com products servers proliant bl p class info Replace the interconnect device For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website hitp www hp com products servers proliant bl p class info Interconnect Module A 10 Connector Error Code LED code 15 1 or 15 2 Location Interconnect module side A 10 connector Action Perform the following steps to resolve the problem Stop when the problem is resolved L 2 Press the server blade management module reset button Reseat the interconnect module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website hitp www hp com products servers proliant bl p class info Replace the interconnect module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Interconnect Module A 6 Connector Error Code LED code 17 1 or 17 2 Location Interconnect module side A 6 connector Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 2 Press the server blade managemen
48. to the operating system documentation Problems occur after the installation of a service pack Action Follow the instructions for updating the operating system Operating system updates on page 50 NetWare attempts to load MEGA4 XX HAM or 120PCI HAM during installation and a RILOE II board is installed Action No action is required This occurrence does not impact the installation of NetWare During installation of Sun Solaris the system locks up or a panic error occurs Action Disable ACPI support in Sun Solaris Refer to the Sun website http www sun com for documentation on how to disable ACPI Operating system issues with Intel dual core processors Hyper Threading enabled Some versions of Microsoft Windows and distributions of Linux may hang during OS installation fail to complete OS installation or fail to boot after installation on servers with either three or four Intel dual core processors installed Action Microsoft Windows Server 2003 based media e System may hang during installation or during boot Windows Server 2003 SP1 Slipstream does not exhibit this issue e If SP1 Slipstream media is not available the base media installation can be performed using one of the following methods e Install the OS with only one or two processor s e Disable Hyper Threading in RBSU then apply SP1 before adding the additional processor s and re enabling Hyper Threading Linux distributions
49. up Action 1 Check the application log and operating system log for entries indicating why the software failed Check for incompatibility with other software on the server Check the support website of the software vendor for known problems Review log files for changes made to the server which may have caused the problem vf PP Scan the server for viruses with an updated virus scan utility Errors occur after a software setting is changed Action Check the system logs to determine what changes were made and then change settings to the original configuration Errors occur after the system software is changed Action Change settings to the original configuration If more than one setting was changed change the settings one at a time to isolate the cause of the problem Errors occur after an application is installed Action e Check the application log and operating system log for entries indicating why the software failed e Check system settings to determine if they are the cause of the error You may need to obtain the settings from the server setup utility and manually set the software switches Refer to the application documentation the vendor website or both e Check for overwritten files Refer to the application documentation to find out which files are added by the application e Reinstall the application e Be sure you have the most current drivers Remote ROM flash problems General remote
50. 3 Unrecoverable Read Error Description Read parity errors were detected when an attempt to read the same data from both sides of the mirrored memory was made Data loss will occur Action Replace the array accelerator board Error messages 90 Unsupported Processor Configuration Processor Required in Slot 1 Description Processor required in slot 1 Action If you do not install a supported processor in slot 1 this message is displayed and the system halts Warning Bit Detected Description A monitor and performance threshold violation may have occurred The status of a logical drive may not be OK Action Check the other error messages for an indication of the problem WARNING Drive Write Cache is Enabled on X Description Drive has its internal write cache enabled The drive may be a third party drive or the operating parameters of the drive may have been altered Condition can cause data corruption if power to the drive is interrupted Action Replace the drive with a supported drive or restore the operating parameter of the drive WARNING Mixed Feature Processors Were Detected Description Mixed feature processors were detected The server will boot using the lowest featured processor If you install supported processors with different features in the same system this informational message is displayed WARNING Resetting Corrupted CMOS Description This informational message displays when the ROM
51. A configured array of drives was moved from another controller that supported more drives than this controller supports SOLUTION Upgrade the firmware on this controller If this doesn t solve the problem then power down system and move the drives back to the original controller Description You have exceeded the maximum number of drives supported for this controller and the connected controller was not part of the original array configuration Action 1 Update the controller to the latest firmware version Firmware maintenance on page 65 2 If the problem persists Replace this controller with the original controller or Replace this controller with a new controller that supports the number of drives in the array Swapped Cables or Configuration Error Detected A Drive Rearrangement was attempted while an expand operation was running This is an unsupported operation SOLUTION Power down system then move drives back to their original location Power on system and wait for the expand operation to complete before attempting a drive rearrangement Description One or more drive locations were changed while an expand operation was in progress Action 1 Power down the server 2 Place the drives in their original locations 3 Restart the server and then complete the expand operation 4 Move the drives to their new locations after the expand operation is completed Swapped Cables or Configuration Error Det
52. AT amp F at the command prompt to reset the modem to factory default settings Be sure you are in terminal mode and not MS DOS mode Refer to the HP website http www hp com for a complete list of AT commands 7 allt s AT commands are not visible Action Set the echo command to On using the AT command ATE Hardware problems 45 Data is displayed as garbled characters after the connection is established Action Ve 2 Be sure both modems have the same settings including speed data parity and stop bits Be sure the software is set for the correct terminal emulation a Reconfigure the software correctly b Restart the server c Run the communications software checking settings and making corrections where needed d Restart the server and then reestablish the modem connection Modem does not answer an incoming call Action 1 2 Enable the auto answer option in the communications software Be sure an answering machine is not answering the line before the modem is able to answer a Turn off the answering machine or Reconfigure the auto answer option to respond in fewer rings than the answering machine b Restart the server and then reattempt the connection Modem does not connect to another modem Action fa 2 3 4 Be sure a dial tone exists Be sure the line is not in use at another extension before using it Be sure you are dialing the correct telephone number Be sure the modem
53. Failed Due to Cache Error Description This logical drive failed due to a catastrophic cache error Action Replace the array accelerator board and reconfigure using ACU Array Configuration Utility on page 54 Logical Drive X Status Failed Description This status could be issued for several reasons e Logical drive is configured for No Fault Tolerance and one or more drives failed e Mirroring is enabled and any two mirrored drives failed e Data Guarding is enabled and two or more drives failed e Another configured logical drive is in the WRONG DRIVE REPLACED or LOOSE CABLE DETECTED state Error messages 81 Action Check for drive failures wrong drive replaced or loose cable messages If a drive failure occurred replace the failed drive or drives and then restore the data for this logical drive from the tape backup Otherwise follow the procedures for correcting problems when an incorrect drive is replaced or a loose cable is detected Logical Drive X Status Interim Recovery Volume Functional but not Fault Tolerant Description A physical drive in this logical drive has failed The logical drive is operational but the loss of an additional drive may cause permanent data loss Action Replace the failed drive as soon as possible Logical Drive X Status Loose Cable Detected SOLUTION Turn the system off and attempt to reattach any loose connections If this does not work replace the cable s and c
54. HP ProLiant Servers Troubleshooting Guide hp June 2006 Fifth Edition LCA invent Part Number 375445 005 Copyright 2004 2006 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries UNIX is a registered trademark of The Open Group Linux is a U S registered trademark of Linus Torvalds June 2006 Fifth Edition Part Number 375445 005 Audience assumptions This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents eg Tee RE CaaS TRAE EONS OSM EEA EET TEED CNHI Ot ER 10 Vs Pee 10 Revision history rrrrarrovvvrnnranvrrrnrnavrrrernavnrnensssnnnresnennnrersennnrenessnnrsnerenvnre
55. If you are unsure which DIMM has failed test each bank of DIMMs by removing all other DIMMs Then isolate the failed DIMM by switching each DIMM in a bank with a known working DIMM e Remove any third party memory Run HP Insight Diagnostics on page 61 to test the memory Server is out of memory Action Ve Be sure the memory is configured properly Refer to the application documentation to determine the memory configuration requirements Be sure no operating system errors are indicated Be sure a memory count error Memory count error exists on page 41 did not occur Refer to the message displaying memory count during POST Memory count error exists Possible Cause The memory modules are not installed correctly Action 1 Be sure the memory modules are supported by the server Refer to the server documentation 2 Be sure the memory modules have been installed correctly in the right configuration Refer to the server documentation 3 Be sure the memory modules are properly seated 4 Be sure no operating system errors are indicated 5 Restart the server and check to see if the error message is still displayed 6 Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated Server fails to recognize existing memory Action 1 Reseat the memory 2 Be sure the memory is configured properly Refer to the server documentation 3 Be sure a memory count error M
56. O and iLO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO and iLO 2 independent of the host server and its operating system The iLO and iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO and iLO 2 you can e Remotely power up power down or reboot the host server e Send alerts from iLO and iLO 2 regardless of the state of the host server Software tools and solutions 58 e Access advanced troubleshooting features through the iLO and iLO 2 interface e Diagnose iLO and iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO and iLO 2 features refer to the iLO and iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You encounter an error when completing the steps o
57. OM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com servers smartstart Configuring online spare memory To configure online spare memory 1 Install the required DIMMs 2 Access RBSU by pressing the F9 key during power up when the prompt is displayed in the upper right corner of the screen Select System Options Select Advanced Memory Protection Select Online Spare with Advanced ECC Support oP S Press the Enter key Software tools and solutions 56 7 Press the Ese key to exit the current menu or press the F10 key to exit RBSU For more information on online spare memory refer to the white paper on the HP website hitp 7h18000 www1 hp com products servers technology memoryprotection html Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration F
58. P Business Support Center website http www hp com go bizsupport Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Subscriber s choice HP s Subscriber s Choice is a customizable subscription sign up service that customers use to receive personalized email product tips feature articles driver and support alerts or other notifications To create a profile and select notifications refer to the HP website http www hp com qo subscriberschoice Natural language search assistant The natural language search assistant http www hp com support natural language search is a search engine that finds information on HP products including ProLiant servers The search engine responds to queries entered in question form Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp proliant html HP resources for troubleshooting 69 White papers White papers are electronic documentation on complex technical topics Some white papers contain in depth details and procedures Topics include HP products HP technology OS networking produ
59. P SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility Flash ROM enables you to upgrade the firmware BIOS with system or option ROMPag utilities To upgrade the BIOS insert a ROMPag diskette into the diskette drive and boot the system The ROMPag utility checks the system and provides a choice if more than one exists of available ROM revisions This procedure is the same for both system and option ROMPoq utilities For more information about the ROMPag utility refer to the HP website http www hp com servers manage Remote Insight Lights Out Edition II RILOE II enables browser access to servers through a hardware based OS independent graphical remote console Some of the features include virtual diskette drive and power button server management through any standard browser dedicated LAN connectivity automatic network configuration external power backup group administration and functions available with the Remote Insight Board For more information about RILOE II features refer to the Remote Insight Lights Out Edition User Guide on the Documentation CD or on the HP website http www hp com servers lights out Integrated Lights Out technology The iLO and iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iL
60. Possible Cause A failed or replacement drive has not yet been rebuilt Action e Perform one of the following actions e Press the F1 key to continue with recovery of data to the drive Data will be automatically restored to drive X when a failed drive has been replaced or to the original drive if it is working again without errors e Press the F2 key to continue without recovery of data to the drive The failed drive will not be rebuilt and the system will continue to operate in a failed state of Interim Data Recovery Mode e Replace the failed drive and press the F1 key to rebuild the array If the drive rebuild is not successful or is aborted because the system rebooted before the rebuild of the drive completed another version of the 1786 POST error message will be displayed Refer to the following message Error messages 120 1786 Slot 1 Drive Array Recovery Needed Automatic Data Recovery Previously Aborted The following SCSI drive s need Automatic Data Recovery SCSI Port Y SCSI ID Z Select F1 to retry Automatic Data Recovery to drive Select F2 to continue without starting Automatic Data Recovery Audible Beeps None Possible Cause System is in Interim Data Recovery Mode and a failed or replacement drive has not yet been rebuilt This message is displayed if the F2 key was pressed during a previous boot or if the F1 key was pressed during a previous boot and the system rebooted before the rebuild of the drive completed A
61. Removing a drive may cause data loss in non fault tolerant configurations One or more of the following conditions may exist e The drive is part of an array being selected by an array configuration utility e Drive Identification has been selected in HP SIM e The drive firmware is being updated Off Off On The drive has been placed offline due to hard disk drive failure or subsystem communication failure You may need to replace the drive One or more of the following conditions may exist The drive is not configured as part of an array The drive is configured as part of an array but it is a replacement drive that is not being accessed or being rebuilt yet The drive is configured as an online spare If the drive is connected to an array controller you may replace the drive online SAS and SATA hard drive LED combinations Ef NOTE Predictive failure alerts can occur only when the server is connected to a Smart Array controller Online activity LED Fault UID LED Interpretation green amber blue On off or flashing Alternating amber The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application On off or flashing Steadily blue The drive is operating normally and it has been selected by a management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as pos
62. SA NVRAM has an ID for a different controller from the one physically present in the slot Action Run the server setup utility Array Accelerator Battery Pack X not Fully Charged Description Battery is not fully charged Action If 75 of the batteries present are fully charged the array accelerator is fully operational If more than 75 of the batteries are not fully charged allow 36 hours to recharge them Array Accelerator Battery Pack X Below Reference Voltage Recharging Description Battery pack on the array accelerator is below the required voltage levels Action Replace the array accelerator board if the batteries do not recharge within 36 powered on hours Board in Use by Expand Operation Description Array accelerator memory is in use by an expand operation Action Operate the system without the array accelerator board until the expand operation completes Board not Attached Description An array controller is configured for use with array accelerator board but one is not connected Action Connect array accelerator board to array controller Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing Description The cache has been disabled because RAID ADG volume is configured but the ADG Enabler Dongle is broken or missing Action Check the ADG Enabler Dongle Replace if needed Error messages 76 Cache Has Been Disabled Likely Caused By a Loose Pin on One of the RAM Chips Description
63. SG CPU RR 16 Event type MMX compare instruction has failed Error messages 136 Action Replace the processor MSG_CPU_RR_17 Event type Stress integer math test has failed Action Ensure proper ventilation and cooling for the server Ensure the processor heatsinks are attached correctly do not remove them Check diagnostics and the Integrated Management Log for heat related events Upgrade to the latest versions of system BIOS and Insight Diagnostics Replace the processor Error messages 137 Contacting HP In this section Contacting HP technical suppan or an authorized reseller cc vsciccnacnssevesreciiseasasenteneiessaswineentietitoaraeasenmeeiesa 138 TG ERE ini 138 KE RR EE 139 Operaling Fen Noe you ES cases cnccccaaciesacdencr ek aGaedL AA 139 Contacting HP technical support or an authorized reseller Before contacting HP always attempt to resolve problems by completing the procedures in this guide Z IMPORTANT Collect the appropriate server information Server information you need on page 139 and operating system information Operating system information you need on page 139 before contacting HP for support For the name of the nearest HP authorized reseller e In the United States see the HP US service locator webpage http www hp com service locator e In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For
64. ST Error Error Code X cccccsesceceseceesereecneeeeeceeecereecneeeeeceeeeneeeensaeeeeteeeneeeeas 78 Controller Restarted with a Signature of Zero evsmesednsadaeroad eek 78 Disable C mmand Issued Luse 78 Drive Bay X Firmware Needs Upgrading aa coniscsteerss eau aice euckes net cet aaron aapdap een aaeaeeahanet 78 Drive Bay X has Insufficient Capacity for its Configuration sssssccisssseessassvescedesnscessahsunsccdecnseossnaneesecs 78 Drive Bay X has Invalid M amp P Sarp ssiacscessnncivansptaswer car tueer pea ua indi eabeuaaaubacy paMieed aaacaine SoAles 78 Drive Bay X Has Loose Cable cccccccccecssccccsssececcsseceesccseceeeecsseeeeccsseeecceseeeeecsseeeeceseeecessaeeeseeaaes 78 Drive Bay X is a Replacement Dive apestek eat 79 Drive Bay X is a Replacement Drive Marked OK cceccceeeseeceseeeeeeeeeseseeceeeeesueeeenseeenseeenureeeneeensaes 79 Drive Bay X is Failed isinisisi torier enter SEIE E ENA En E E A rire EISES aonan EEn PES REE EERS 79 Drive Bay X is Undergoing Drive Recovery cccccsceceesseeeeneeeeneceeseaeeceeeeeseeeecsaeeeeseeecteeeesaeeneneeeenes 79 Drive Bay X Upload Code Not Readable ccccccceseseeceseeceneeeeseeeecseeeesaeeecneeecnaeeeenaeeesneeessaeeneats 79 Drive Bay X Was Inadvertently Replaced c cccesceeseseeceseeeesneeeceseeeeaeeenureecnaeeeeaeeesneeeesteeeneteeeeaes 79 Drive Monitoring Features Are Unobtainable ccccceceseceseceseeenreeneeeseeesseesneeeeeesse
65. Start in the HP ProLiant Essentials Foundation Pack iLO information Refer to the HP Integrated Lights Out User Guide on the Documentation CD or the Remote Management website http www hp com servers lights out Key features option part numbers Refer to the QuickSpecs on the HP website http www hp com HP resources for troubleshooting 70 Management of the server Refer to the HP Systems Insight Manager Help Guide on the Management CD or the HP website http www hp com go hpsim Operating system installation and configuration information for factory installed operating systems Refer to the factory installed operating system installation documentation that ships with the server Operating system version support Refer to the operating system support matrix http www hp com go supportos Overview of server features and installation instructions Refer to the server user guide on the Documentation CD or on the HP Business Support Center website http www hp com qo bizsupport Power capacity Refer to the power calculator on the HP Enterprise Configurator website http h30099 www3 hp com configurator Registering the server To register the server refer to the HP Registration website http register hp com Server configuration information Refer to the server user guide on the Documentation CD the server installation poster shipped with the server and the SmartStart installation poster if the serve
66. a Action No action is required Drive Bay X Upload Code Not Readable Description An error occurred while ADU Array Diagnostic Utility on page 63 was trying to read the upload code information from this drive Action If multiple errors occur the drive may need to be replaced Drive Bay X Was Inadvertently Replaced Description The physical drive was incorrectly replaced after another drive failed Action CAUTION Do not run the server setup utility and try to reconfigure or data will be lost 1 Power down the server 2 Replace the drive that was incorrectly replaced 3 Replace the original drive that failed Error messages 79 Drive Monitoring Features Are Unobtainable Description ADU Array Diagnostic Utility on page 63 is unable to get monitor and performance data due to a fatal command problem such as drive time out or is unable to get data due to these features not being supported on the controller Action Check for other errors such as time outs If no other errors occur upgrade the firmware to a version that supports monitor and performance if desired Drive Monitoring is NOT Enabled for SCSI Port X Drive ID Y Description The monitor and performance features have not been enabled on this drive Action Run the server setup utility to initialize the monitor and performance features Drive Time Out Occurred on Physical Drive Bay X Description ADU issued a command to a physical drive and t
67. able in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags Software tools and solutions 61 Smart Array SCSI Diagnosis feature Ef NOTE This feature is only available in HP Insight Diagnostics Online Edition The HP Insight Diagnostics Online Edition HP Insight Diagnostics on page 61 provides the capability to use non intrusive system level checks to diagnose Smart Array SCSI hard drives Diagnosis supports SCSI SATA and SAS hard drives that are attached to a Smart Array controller and configured as part of a logical volume Diagnosis is not component testing but is a combination of drive history and controller error status Diagnosis assists in confirming hardware status and is faster than offline testing Using the diagnosis feature reduce
68. access panel or the server documentation 11 Be sure all boards are properly installed in the server 12 Run HP Insight Diagnostics on page 61 to see if it recognizes and tests the device 13 Uninstall the new hardware Unknown problem Action 1 Disconnect power to the server 2 Following the guidelines and cautionary information in the server documentation strip the server to its most basic configuration by removing every card or device that is not necessary to start the server Keep the monitor connected to view the server startup process 3 Reconnect power and then power the system on e If the video does not work refer to Video problems on page 43 CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding e If the system fails in this minimum configuration one of the primary components has failed If you have already verified that the processor PPM power supply and memory are working before getting to this point replace the system board If not be sure each of those components is working Hardware problems 34 e If the system boots and video is working add each component back to the server one at a time restarting the server after each component is added to determine if that component is the cause of the problem When adding each component back to the server be sure to dis
69. al health LED component ay Siar or Check for loose red connections If condition still Does the exists replace error code provide indicated component direction See the maintenance and service guide for Yes servers or server blades on the HP Add one part at a website time back to configuration to isolate component condition still Does condition still exist Break server down to the minimum configuration Does condition still exist Troubleshoot or replace basic Record symptom amp server spare parts See the Does error information on No server maintenance and service condition still repair tag if guide for servers or server exist sending back a blades on the HP website failed part Record action Ensure the following information is available taken eSurvey configuration snapshots Call HP Service OS event log file Provider Full crash dump See the server maintenance and service guide for servers or server blades on the HP website Diagnostic flowcharts 27 c Class server blade POST problems flowchart Start POST Problems you able to Go to server blade power on remotely connect problems flowchart See Post Error Messages Isol n color is the minimize the server blade memory health LED configuration 9 Break server blade down to minimum configuration Does condition still exist D
70. aqs 64 resources 69 resources troubleshooting 69 restoring 51 RILOE II Remote Insight Lights Out Edition Il 50 58 ROM error 95 98 ROM legacy USB support 61 ROM update utility 67 ROM types 65 ROM updating 53 ROM Based Setup Utility RBSU 35 55 ROMPaq Disaster Recovery 53 ROMPag utility 58 64 66 S safety considerations 12 SAS drives 16 SATA hard drive 16 SCO 141 scripted installation 55 serial number 57 server blade management module error codes 127 server documentation 69 70 71 72 server features and options 70 server management 70 71 server setup 70 76 service notifications 15 Service Packs 50 short circuits 43 Smart Array SCSI Diagnosis feature 62 SmartStart autorun menu 54 SmartStart Scripting Toolkit 55 SmartStart software 70 71 SmartStart overview 54 SoftPags 64 software 49 54 software errors 52 software failure 52 software problems 49 software resources 54 71 software troubleshooting 49 52 specifications option 72 specifications server 72 start diagnosis flowchart 20 storage enclosure 86 87 storage external 70 StorageWorks Library and Tape Tools L amp TT 59 stuck tape 37 Subscriber s Choice 69 Sun Solaris 50 142 support 63 support packs 54 supported operating systems 64 Survey Utility 62 switches 71 symbols in text 14 72 symbols on equipment 12 72 syntax 53 syntax error 53 System Erase Utility 59 System Management Homepage 61 system not s
71. arts 30 c Class server blade fault indications flowchart ert indications Select an appropriate fault indicator Server blade health LED See the server blade user guide on the HP website Was event reported by Insight Management Agents What color is the server blade health LED Is there an IML entry identifying the problem Gather information from the System Management Homep age Failing components will be What color is shown as yellow degraded or the Insight Display orange failed background Obtain failure information from IML entry if available Check the Insight Display Onboard Administrator error message and perform the suggested action Is a hard drive fault LED on Is there sufficient information to identify failing component Replace or reseat component Is the LEDN Flashing identified as failed or about to solid or fail See the server blade flashing maintenance and service guide on the HP website A predictive Mark the corresponding IML You may need to replace the hard drive failure alert has entry as repaired if present ret been received for this drive Diagnostic flowcharts 31 Hardware problems In this section Procedures for all Pres en REE RE 32 F R ENA E T ANENE NNE EEEN E E E A E 32 Generol hardware probleme asuisi neiaa RE NE OEE 33 hiema anem POENE EE EE EE EE dash ranakd aude Di dkineskanal 35 te tea M
72. at are not integrated on the system board remove all PPMs from the server except for the PPM associated with the remaining processor Hardware problems 42 c Replace the remaining processor with a known functional processor If the problem is resolved after you restart the server a fault exists with one or more of the original processors Install each processor and its associated PPM if applicable one by one restarting each time to find the faulty processor or processors Be sure the processor configurations at each step are compatible with the server requirements System open circuits and short circuits Action CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 2 3 4 Check the server LEDs to see if any statuses indicate the source of the problem For LED information refer to the server documentation Remove all power sources to the server Be sure no loose connections on page 15 exist in the area Be sure each component in the area is working Refer to the section for each component in this guide If you cannot determine the problem by checking the specific area perform each of the following actions Restart the server after each action to see if the problem has been corrected Reseat all I O expansion boards Be sure no loose connections on page 15
73. attached SCSI SATA serial ATA SIM Systems Insight Manager SIMM single inline memory module Acronyms and abbreviations 146 SMART self monitoring analysis and reporting technology SNMP Simple Network Management Protocol SSD support software diskette UPS uninterruptible power system USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 147 Index 1 120PCI HAM 50 A accelerator error log 73 accelerator status 74 75 76 ACPI support 50 ACU Array Configuration Utility 54 adapters 76 additional information 70 ADU Array Diagnostic Utility 63 ADU Error Messages 73 Altiris Deployment Solution 57 Altiris eXpress Deployment Server 57 application software problems 52 array accelerator board 73 74 76 80 81 92 112 114 122 123 array configuration 54 Array Configuration Utility ACU 54 Array Diagnostic Utility ADU 63 ASR Automatic Server Recovery 58 124 AT commands 45 46 audio 45 audio problems 45 auto configuration process 56 Automatic Server Recovery ASR 58 Autorun menu 54 backup issue tape drive 38 backup restoring 51 batteries insufficient warning when low 33 battery 33 81 109 beep codes 92 BIOS Serial Console 56 BIOS upgrade 58 blank screen 43 blue screen event 125 booting problems 35 booting the server 35 C cables 15 83 88 89 cables VGA 44 cabli
74. ause A hard drive SMART predictive failure condition is detected It may fail at some time in the future Action e If this drive is part of a non faulttolerant configuration back up all data before replacing the drive and restore all data afterward e If this drive is part of a fault tolerant configuration do not replace this drive unless all other drives in the array are online Error messages 113 1720 S M A R T Hard Drive Detects Imminent Failure Audible Beeps None Possible Cause A hard drive SMART predictive failure condition is detected It may fail at some time in the future Action e f configured as a non RAID O array replace the failing or failed drive Refer to the server documentation e If configured as a RAID O array or non RAID setup back up the drive or drives replace the drive and restore the system 1721 Slot X Drive Array Drive Parameter Tracking Predicts Imminent Failure The following devices should be replaced when conditions permit Do not replace drive unless all other drives in the array are on line Back up data before replacing drive s if using RAID 0 Audible Beeps None Possible Cause Drive parameter tracking reports a predictive failure condition on the indicated drive It may fail at some time in the future Action e Ifthe drive is part of a non faulttolerant configuration back up all data before replacing the drive and restore all data afterward e If the drive is par
75. b Test the server with only that board removed CAUTION Clearing NVRAM deletes the configuration information Refer to the server documentation for complete instructions before performing this operation or data loss could occur 5 Clearing NVRAM can resolve various problems Clear the NVRAM but do not use the backup SCI file if prompted Have available any CFG OVL or PCF files that are required Internal system problems CD ROM and DVD drive problems System does not boot from the drive Action 1 Be sure the drive boot order in RBSU is set so that the server boots from the CD ROM drive first 2 If the CD ROM drive jumpers are set to CS the factory default be sure the CD ROM drive is installed as device O on the cable so that it is in position for the server to boot from the drive Hardware problems 35 3 Be sure no loose connections on page 15 exist Be sure the media from which you are attempting to boot is not damaged and is a bootable CD 5 If attempting to boot from a USB CD ROM drive e Refer to the operating system and server documentation to be sure both support booting from a USB CD ROM drive e Be sure legacy support for a USB CD ROM drive is enabled in RBSU Data read from the drive is inconsistent or drive cannot read data Action 1 Clean the drive and media 2 Ifa paper or plastic label has been applied to the surface of the CD or DVD in use remove the label and any adhesive residue 3 Be su
76. blems 40 fans 40 94 110 111 125 faulttolerance methods 70 features 70 71 Fibre Channel adapters 95 firmware maintenance 65 firmware updating 15 66 67 firmware upgrade 15 115 116 firmware version 67 flash ROM 58 front side bus error 94 G general diagnosis flowchart 20 general protection fault 49 general server resources 70 global protocol error 94 H hard drive LEDs 16 17 hard drive problems diagnosing 39 hard drive failure of 39 hard drives 16 39 hardware features 32 hardware problems 32 33 39 40 hardware supported 32 hardware troubleshooting 32 33 34 35 43 health driver 58 hotfixes 50 HP BladeSystem infrastructure error codes 127 HP Enterprise Configurator 71 HP Insight Diagnostics 61 62 124 HP ProLiant Essentials Foundation Pack 59 70 71 HP ProLiant Essentials Rapid Deployment Pack 57 HP Systems Insight Manager overview 59 70 71 HP troubleshooting resources 69 HP website 69 hub link error 95 IBM OS 2 142 iLO Integrated Lights Out 58 70 145 iLO messages 131 IMD Integrated Management Display 124 IML Integrated Management Log 62 124 Important Safety Information document 12 information required 139 infrastructure error codes 127 Insight Diagnostics 61 62 124 Insight Diagnostics processor error codes 135 installation instructions 71 Instant Support Enterprise Edition 63 Integrated Lights Out iLO 58 70 145 Integrated Management Log IML 62 124 internal
77. ceeseeeeeeeceneceeseaeeceseeeccureecneeeeesseeecureecneeeeeaeeeentecensaeeneateseneeeens 53 Access denied on farget Computer scs icacacsacsczcsh scecaanissiazsssgatciabestiacenseiasthabesttadsecsiadiasbensaadsansiacastedsas 53 Invalid or incorrect command line ParamMeters cccccccccecssseececseseeeeescseeeeescnseeeecseseeeeesesseeeesenseeeeseaes 53 Network connection fails on remote COMMUNICATION ccescessercesnnesonsecssseneenersossnsacneneeaereossncaenease 53 Failure occurs during ROM he 53 Target system is jot supported Jarre 93 EE ET RENE EN RA 54 Contig ration FR 54 Array Contiguration Utility asian esse 54 Ke ee EE REE EE EE EE 54 SmartStart Scripting Toolkit sisses cateada neous a a E E E E EE RAE 55 HP ROM Based Setup Utility kvav4 vrv vvectam save ek RAS 55 Option NORGE ee EE EE 57 HP Proliant Essentials Rapid Deployment Pack xetsiscsssacescsvendiatssascosnepnidannsauaterinh Gesteaunish en 57 Re entering the server serial number and product ID s nenvnsnvnnnvenevenevvnnsvenenenesnensnvaenveesvenssvarsvarevsesssee 57 Management CD sausen des 58 GIGS SIE NF 100l Seiston anes Dess REE eOr a eE E eE iE E NEE EAO E Nae 58 Automatic Server Recovery cccceseeeeeecececeeeeeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeesaeeeeeeceeeeeeensaeeseeeeseeeeeaaaaeeeeeeeeeees 58 PN 58 Remote Insight Lights Out Edition Il ssorssvoronervvvrnavrnrverevernrvrnrnenvrevevvenevrnevenrsvensvvernveesvessnveenvesseesnsee 58 Integrated Ligh
78. cement contact HP Technical Support before proceeding 2 Remove one of the controllers in the configuration and see if the remaining controller generates a POST message 3 Move the remaining controller to the other slot to see if it still generates a POST message 4 Repeat these steps with the other controller If both controllers give POST messages in one slot but not the other it is a system board problem If one of the controllers gives POST messages and the other controller does not replace the controller that is giving the POST messages Contact an authorized service provider for any warranty replacements The Redundant Controllers Installed are not the Same Model SOLUTION Power down the system and verify that the redundant controllers are different models If they are different models replace the other controller with the same model as this one Error messages 89 Description ADU detected two different controller models installed in a redundant controller configuration This is not supported and one or both controllers may not be operating properly Action Use the same controller models for redundant controller configurations This Controller Can See the Drives but the Other Controller Can t Description The other controller in the redundant controller configuration cannot recognize the drives but this controller can Action Resolve any other errors and then rerun ADU Array Diagnostic Utility on page 63 T
79. connect power to the server and follow the guidelines and cautionary information in the server documentation Third party device problems Action 1 Refer to the server and operating system documentation to be sure the server and operating system support the device 2 Be sure the latest device drivers are installed 3 Refer to the device documentation to be sure the device is properly installed For example a third party PCI or PCI X board may be required to be installed on the primary PCI or PCI X bus respectively Testing the device Action 1 Uninstall the device If the server works with the device removed and uninstalled a problem exists with the device the server does not support the device or a conflict exists with another device 2 If the device is the only device on a bus be sure the bus works by installing a different device on the bus 3 Restarting the server each time to determine if the device is working move the device a To a different slot on the same bus not applicable for PCI Express b To a PCI PCI X or PCI Express slot on a different bus c To the same slot in another working server of the same or similar design If the board works in any of these slots either the original slot is bad or the board was not properly seated Reinsert the board into the original slot to verify 4 If you are testing a board or a device that connects to a board a Test the board with all other boards removed
80. connect the video cable from the onboard video and then reconnect it to the video jack on the expansion board EY NOTE All servers automatically bypass onboard video when a video expansion board is present 8 Press any key or type the password and wait a few moments for the screen to activate to be sure the power on password feature is not in effect You can also tell if the power on password is enabled if a key symbol is displayed on the screen when POST completes If you do not have access to the password you must disable the power on password by using the Password Disable switch on the system board Refer to the server documentation 9 If the video expansion board is installed in a PCI hotplug slot be sure the slot has power by checking the power LED on the slot if applicable Refer to the server documentation 10 Be sure the server and the OS support the video expansion board Monitor does not function properly with energy saver features Action Be sure the monitor supports energy saver features and if it does not disable the features Video colors are wrong Action e Be sure the 15 pin VGA cable is securely connected to the correct VGA port on the server and to the monitor e Be sure the monitor and any KVM switch are compatible with the VGA output of the server Slow moving horizontal lines are displayed Action Be sure magnetic field interference is not occurring Move the monitor away from other monitors or
81. ction e Perform one of the suggested actions e Press the F1 key to retry Automatic Data Recovery to the drive Data will be automatically restored to drive X when a failed drive has been replaced or to the original drive if it is working again without errors e Press the F2 key to continue without recovery of data to the drive The failed drive will not be rebuilt and the system will continue to operate in a failed state of Interim Data Recovery Mode e f drive recovery is not successful run ADU Array Diagnostic Utility on page 63 for more information e If the replacement drive failed replace with another drive e If the rebuild was aborted due to a read error from another physical drive in the array back up all readable data on the array run ADU and then restore the data 1787 Drive Array Operating in Interim Recovery Mode Physical drive replacement needed Drive X Audible Beeps None Possible Cause Hard drive X failed or cable is loose or defective Following a system restart this message notes that drive X is defective and fault tolerance is being used Action 1 Be sure all cables are connected properly and securely 2 Test and replace defective cables 3 Replace drive X depending on the faulttolerance level all data may be lost if another drive fails 1788 Slot X Drive Array Reports Incorrect Drive Replacement The following SCSI drive s should have been replaced SCSI Port Y SCSI ID Z Th
82. cts and performance Refer to one of the following websites e HP Business Support Center http www hp com go bizsupport e HP Industry Standard Server Technology Papers hitp h18004 www 1 hp com products servers technology whitepapers index html General server resources Additional product information Refer to product information on the HP Servers website hitp www hp com country us eng prodserv servers html Device driver information Refer to driver information on the HP Software and Drivers website http www hp com support External cabling information Refer to cabling information on the HP website http www hp com support Fault tolerance security care and maintenance configuration and setup Refer to the server documentation available in the following locations e Documentation CD that ships with the server e HP Business Support Center website http www hp com go bizsupport e HP Technical Documentation website http www docs hp com Installation and configuration information for the server management system Refer to the HP Systems Insight Manager Installation and User Guide on the Management CD or the HP website http www hp com go hpsim Installation and configuration information for the server setup software Refer to the server user guide on the Documentation CD the server installation poster shipped with the server and the SmartStart installation poster if the server supports Smart
83. d 2 Replace the diskette drive the cable or both 3 Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 602 Diskette Boot Record Error Audible Beeps None Possible Cause The boot sector on the boot disk is corrupt Action 1 Remove the diskette from the diskette drive 2 Replace the diskette in the drive 3 Reformat the diskette 605 Diskette Drive Type Error Audible Beeps 2 short Possible Cause Mismatch in drive type occurred Action Run the server setup utility to set the diskette drive type correctly 611 Primary Floppy Port Address Assignment Conflict Audible Beeps 2 short Possible Cause A hardware conflict in the system is preventing the diskette drive from operating properly Action 1 Run the server setup utility to configure the diskette drive port address and manually resolve the conflict 2 Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 612 Secondary Floppy Port Address Assignment Conflict Audible Beeps 2 short Possible Cause A hardware conflict in the system is preventing the diskette drive from operating properly Action 1 Run the server setup utility to configure the diskette drive port address and manually resolve the conflict Error messages 108 2 Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 1100 Series
84. d DVD drive problems rrvrrrrorvvrenrorvvrerrrrrvrrrnrervnrerrenevneserernnrerrernnreressernrsereernsessenensesene 35 Diskette drive problems rrrrnrrrnrnrrernavorreneanrnrrenenrerervernrsersennrseressnnnressennnrersennnrersennrssessennnsessennnser 36 Tape drive problems rrrrrrrsnrrrrernorvrnererrrrnrerrennnrerrennrneresennnsessennnsereennnnenesennnseesennnressenensesesnsnseenen 37 Hard drive problems cccccccccccssscececesececessececcssneeeecseeeeeecssseeeccssaeeesessaeeeecssuseeeesseseeesesaseeeeeaaes 39 Fan problems errean rE E NERE dgaetbebesseeteaeuadstaevavns ENE ETENEE 40 Memory problems sausen oske beites N dae desea ng deeded awe Al PPM problems ccccccccesscceecesecceecsseceeeceseeeeeccesaeceeceeeeeseseeeesecesaeeeecesaeeeceeaeeecessaseeeecssaeeecesaeeecessaas 42 Processor problem ee 42 System open circuits and short Circuits rrarrrnnresvvrnrerrorrnrereerrrnererrnrnrerrernnrersennrseresennnsessennnrersesnnseresennnsessen 43 External device problems rrrrrronarrrrrrnanvrrrrsannrrrnsnsnnnrnnnsnnnrennsnnnnsnnssnnrsnsrsnnnrssnsnanrssssnannsnsssennrssrsnennssssnnnn 43 Contents 3 NNN 43 Mouse and keyboard problems Lugasasmmeskenakvkrmmnmugtkdesidn ev ekkestinekiekiae 44 Audio ee REE EE EN SE 45 Printer problems vu auka NEERA AEE 45 Local I O cable problems ccccccccccccccsssececessnscecesseeeesesseeeeecsssseeescssaeeesessaeeeeessuseeeecssaeeesesuseesensaaes 45 Modem problems suse E a N E E E
85. d not Detected Description Array controller did not detect a configured array accelerator board Action Install an array accelerator board on an array controller If an array accelerator board is installed check for proper seating on the array controller board Accelerator Error Log Description List of the last 32 parity errors on transfers to or from the memory on the array accelerator board Displays starting memory address transfer count and operation read and write Action If many parity errors are listed you may need to replace the array accelerator board Accelerator Parity Read Errors X Description Number of times that read memory parity errors were detected during transfers from memory on the array accelerator board Action If many parity errors occurred you may need to replace the array accelerator board Error messages 73 Accelerator Parity Write Errors X Description Number of times that write memory parity errors were detected during transfers to memory on the array accelerator board Action If many parity errors occurred you may need to replace the array accelerator board Accelerator Status Cache was Automatically Configured During Last Controller Reset Description Cache board was replaced with one of a different size Action No action is required Accelerator Status Data in the Cache was Lost due to some reason other than the battery being discharged Description Data in cache wa
86. d service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp proliant html Firmware maintenance HP has developed technologies that ensure that HP servers provide maximum uptime with minimal maintenance Many of these technologies also reduce server management efforts enabling administrators to work on issues and resolve problems without taking servers offline The process of updating system or option firmware is referred to as flashing the ROM A ROM flash removes the existing version of firmware from the ROM and replaces it with a more recent version Flash the ROM to Support new features e Correct problems in a previous ROM version Without the correct firmware version the server and hardware options may not function properly Types of ROM Types of ROMs include e System ROM on page 65 e Option ROMs on page 66 System ROM All ProLiant servers have a system ROM A system reboot is required for a ROM upgrade to take effect For disaster recovery or ROM downgrade purposes backups of the most current ROM image are available in either redundant ROM or a ROM backup Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 4 MB ROM that acts as two separate 2 MB ROMs In
87. e following SCSI drive s were incorrectly replaced SCSI Port y SCSI ID z Select F1 to continue drive array will remain disabled Select F2 to reset configuration all data will be lost Audible Beeps None Possible Cause e Replacement drives may have been installed in the wrong drive bays e Abad power cable connection to the drive noise on the data cable or defective SCSI cable exists Action e f replacement drives are installed in the wrong bays properly reinstall the drives as indicated and e Press the F1 key to restart the server with the drive array disabled e Press the F2 key to use the drives as configured and lose all the data on them e Ifa bad power cable connection exists Error messages 121 a Repair the connection and press the F2 key b If the problem persists run ADU Array Diagnostic Utility on page 63 to resolve e Be sure the cable is routed properly 1789 Slot X Drive Array SCSI Drive s Not Responding Check cables or replace the following SCSI drives SCSI Port Y SCSI ID Z Select F1 to continue drive array will remain disabled Select F2 to failed drives that are not responding Interim Recovery Mode will be enabled if configured for fault tolerance Audible Beeps None Possible Cause Drives that were working when the system was last used are now missing or are not starting up possible drive problem or loose SCSI cable exists Action 1 Power down the system
88. ecome unstable if more than one component is extended for any reason WARNING To reduce the risk of electric shock or damage to the equipment weight in Ib Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for weight in kg manual handling e Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server Getting started 13 CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only
89. ected An Unsupported Drive Arrangement Was Attempted SOLUTION Power down system then move drives back to their original location Description One or more physical drives were moved causing a configuration that is not supported Action Move all drives to their original locations and then refer to the server documentation for supported configurations Swapped cables or configuration error detected The cables appear to be interchanged SOLUTION Power down system then move the drives or cables back to their original location Description ADU Array Diagnostic Utility on page 63 has detected a change in the cable configuration One or more cables may be connected to the incorrect bus or one or more drives have been moved to new locations Action 1 Refer to the server documentation for supported configurations and cabling guidelines 2 Restore to the original configuration Error messages 88 Swapped cables or configuration error detected The configuration information on the attached drives is not backward compatible with this controller s firmware SOLUTION Upgrade the firmware on this controller If this doesn t solve the problem then power down system then move drives back to the original controller Description The current firmware version on the controller cannot interpret the configuration information on the connected drives Action Update the controller to the latest firmware version Firm
90. eeeeeeseeeeceeseeeeeceeeeesceseeeeeeeseaeeseeeseeeessaeeeseeeaeeseeas 71 Server and option specifications symbols installation warnings and notices cssececeeeeeeesteeetteeeees 72 Contents 5 Teardown procedures part numbers specifications ccccccesssceccessceeeecsseeecesseeecesseseeeeesseeeeenaaeeees 72 TF 72 Eror messag EE NE EE RE 73 ADU error MESSAGES korita inonsan i lt auvsetesttangnadensesetadnnis Eao E AOE EE e EIA SE mes E Eo 73 Introduction to ADU error Messages is cascvescrassscacceansscxcnssseccetsnasscnansannsentspayecacniaisepbasdpanszantensiscasteekes 73 Accelerator Board not Detectid i6icdsisissarsateaussdaasianerssaceceiaiannsatasaatsssaasosaedushostiatiadaesadusvtiahheiakeds 73 Accelerator Error Log EEE NE 73 Accelerator Parity Read Errors X cssissiasavsniesesiacasensapanacassiiasvensaianscnasssagsensendoncsabasiaabasetecenuestananasass 73 Accelerator Parity Write Errors X ssssssssssseisssisssiststst stissi s stts stet ettr tS ESENES SSES ASEE ESEE ESNE aaa 74 Accelerator Status Cache was Automatically Configured During Last Controller Reset rrrrrvrrrrvrrnrrn 74 Accelerator Status Data in the Cache was Lost avvaa4vvvss Se 74 Accelerator Status Dirty Data Detected has Reached Limit c cssscccvsacasoensisonveeviacaconesisnveevvacncoensssaaveess 74 Accelerator Status Dirty Data Detected ccccccccccsssseeccsseeeccssseeececsnseececssseeeccssaeeeeeesaeeeessnsaeeeesaaaes 74
91. eeeeeesenssaeees 125 Real Time Clock Battery Foiiling s 05ccscpsessdhssononapsentesnsvadonvadpvennecosnaadecadsennsasosnbayserdeeneaddunazegsandecnent 126 System AC Power Overload Power Supply X c cccccesssceecessceeeecsseeeescnseeeesceseeeeeceeeeeeseneeeesenseeeeees 126 System AC Power Problem Power Supply X c ccccccsssccecssceeesesseceescsseeeeseeseceeecssseeeessnseeeesenseeeeees 126 System Fan Failure Fan X Location nn ssssssandrvansdkasv fev delesdidhe ss eeeeel eet heiereee nied 126 Syst m Fans Not Redundantu v ss sterkast 126 System Overheating Zone X LOcaten s icici tases ssadulaeosss kes d aslaekvaen 126 System Power Supplies Not Redundant rrrvareavvrvnreovvrnrrenerrrrernervrnererrnrnrrssenrnsersernrsereernrnerssennssensnn 126 Contents 8 System Power Supply Failure Power Supply X ccccsscccccssscecessseececseseececesseeeeesesseeeescsseeeesetseeeeees 126 Unrecoverable Host Bus Data Parity Error cccccccccssseccescsseecessneececseeeecesesseecescnseesessnseeeesseseeeeeneas 126 Uncorrectable Memory Error Slot X Memory Module Y ccccccececesscecesssseecessneesessseeeeesseeeeeaes 127 HP BladeSystem infrastructure error codes c cccccssccceeceseeceecsseceecseseeeeesceeeeeeceseeeecesseeeeeseeeeeesenseeeesenseaeeess 127 Server blade management module error codes mummeinemmmemnineiniseane oter 127 Power management module error codes PT 130 Por 85 codes and ilO messages SR 131 Troublesh
92. eeesteeeetseeesseensaes 91 Verne Bit Detected eia anen oa e dyes e a e a e ea a reas eaanus ar Steven 91 WARNING Drive Write Cache is Enabled on X cccccceecseeseceeceneeeesereeseeeeceeeeeseeecneeeeneeenneeeenaeees 91 WARNING Mixed Feature Processors Were Detected cccceceseceesereeceseeeseeeeneeeceseeenaeeesneeeenaeees 91 WARNING Resetting Corrupted CMOS rrrrnnrsvvnrrrnnrrernrnrrnnnrrsnnrrrnnnrrrnnrrsnnerrnnnnrrrnnrrrnnnrrnnnnrrrnnernn 91 WARNING Resetting Corrupted NVRAM cccsccceseseeceneceeseeeeceeeceeceeneaeeceseeeenaeeeceeeeensaeeeeeeesneaees 91 WARNING Resetting Corrupted System Environment ccccceeeseceeeceeseeeeceeeeenneeeceeeeceeeeeneeesnaeees 91 WARNING Restoring Default Configurations as Requested cccceceeeseesereeeeneeeeneeeeceseeeeseeeeteeeensaees 91 WARNING Storage Enclosure on SCSI Bus X Indicated it is Operating in Single Ended Mode 92 Write Memory Enol uiros eie eia Ea Sodotiavendieons draget A EER 92 Voie e Sap a a E a a ro 92 POST error messages and bend vb Naper a e aa eat 92 Introduction to POST error messages ssessssisssesssets stissi s etts ertt t ttes GEN Gunde 92 Non numeric messages or beeps olav Greene 93 MOO Series sin vs eru esse este EE ata dre bienes 101 200 Seriesus kranen ra Greer 103 JO00 Sene 3 335555 E A sasdbasaspueduynnadens emne E E svdasteas une 106 A00 Serles na ere eee dad dnatenessssbaondidsennassenstadsdsapevecteshannes c
93. eieeeeeeaaes 22 POST problems flowchart sisisi sinis ranas e e a e rE aa EREN KEE ETETA EEEE E VESE I inai ia 26 Operating system boot problems l veh t uaavsv44c0asmentemanngmetedntndkeiveendiadnnaeen 28 Server fault indications flowchart RE vastus dinaniiniuhea aeuSudasiiniwnleiauueasatesalndaiennuess 29 ENN 32 Procedures forall Fs seien na aE AE E REE K EE E Ge EEEE Ea 32 Power problems uses studs kadre raden ete EESE TEETER 32 Power source problems cccccccccssseeecssseeceeceseeeeseseeeeecsseeeeeesseaeeescesaseeeessaeeeseseseeeeessaeeesessueeeeeeaaes 32 Power supply problems ussniras tisser ave essvcceessedauaneceadaacdhasdennsiedyadaavers Sunetecsagdgateid ceacedbaadeete enerne 32 UPS problems und ren thdecesasesacedtesaieccsesdadgedtiaaceeisantuaeletsehsnsssd dceatsca shade sageduaebadeasores 33 General hardware problems ccccccccsssccescessceeeceseseeecesseeecessseeeesssseeeecssseeeeessseeeesseeeeesesseeeeesenseeesensaaes 33 Problems with new hodvare u sgmesesspnakuemrmdemidnndmsekararnajegjraditile 33 Unknown problem ccccccccssscceessssceeeseneeeeescseeeeeceeeeeseeseeeeeccesseeeecsaeeecessaeeeeesssaeesecssaeeecesaeeeeesnaaes 34 Third party device problems cccccccccessccesceseceescenececesceseeeesceseeeesecseseeeecesseeescesseeeeessseeseseseeeeeeaaes 35 Internal system problems cccccccccsssececcessececcesseeecesseeeceeeeseeeecssaeeeceeaeeeeecsseesecseseeeeeeceeeeescnseeteseetegeee eas 35 CD ROM an
94. emory count error exists on page 41 did not occur Refer to the message displaying memory count during POST Hardware problems 41 Server fails to recognize new memory Action 1 Be sure the memory is the correct type for the server and is installed according to the server requirements Refer to the server documentation or HP website http www hp com 2 Be sure you have not exceeded the memory limits of the server or operating system Refer to the server documentation 3 Be sure no Event List error messages on page 124 are displayed in the IML 4 Be sure the memory is properly seated 5 Be sure no conflicts are occurring with existing memory Run the server setup utility 6 Test the memory by installing the memory into a known working server Be sure the memory meets the requirements of the new server on which you are testing the memory 7 Replace the memory Refer to the server documentation PPM problems Action If the PPMs are not integrated on the system board CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage T If applicable check the PPM LEDs to identify if a PPM failure occurred For information on LEDs refer to the server documentation Reseat each PPM and then restart the server If reseating the PPMs is not effective remove all but one PPM r
95. en permanently disabled It will remain disabled until it is reinitialized using ACU Action Check the Disable Code field Run ACU Array Configuration Utility on page 54 to reinitialize the array accelerator board Accelerator Status Possible Data Loss in Cache Description Possible data loss was detected during power up due to all batteries being below sufficient voltage level and no presence of the identification signatures on the array accelerator board Action No way exists to determine if dirty or bad data was in the cache and is now lost Accelerator Status Temporarily Disabled Description Array accelerator board has been temporarily disabled Action Check the Disable Code field Accelerator Status Unrecognized Status Description A status was returned from the array accelerator board that ADU does not recognize Action Obtain the latest version of ADU Array Diagnostic Utility on page 63 Error messages 75 Accelerator Status Valid Data Found at Reset Description Valid data was found in posted write memory at reinitialization Data will be flushed to disk Action No error or data loss condition exists No action is required Accelerator Status Warranty Alert Description Catastrophic problem exists with array accelerator board Refer to other messages on Diagnostics screen for exact meaning of this message Action Replace the array accelerator board Adapter NVRAM ID Mismatch Description EI
96. ent List Error blades on the HP website Insight Management Agents Was Is the Is the event reported Is there an IML internal by Insight entry identifying Neen LED s eal 3 Management the problem amber ea red The system is critical Agents Gather information from the System Management Homepage Failing components will be shown as yellow degraded or orange failed See the System Management Homepage The system is degraded Are there any component health LEDs illuminated Obtain failure information from IML entry if available Is there sufficient information to identify failing component Use maintenance tools to identify the problem Yes Replace or reseat component identified as failed or about to fail See the maintenance and service guide for servers or server blades on the HP website You may need to replace the hard drive Run the Smart Array SCSI diagnosis feature in HP Insight Diagnostics Online Edition This feature is found on SmartStart 7 4 or greater If the feature is not available call an HP service provider Mark the corresponding IML entry as repaired if present Is a hard drive fault LED on Is the LED solid or blinking Is the external health LED Yes Blinking A predictive failure alert has been received for this drive Diagnostic flowch
97. eplace the processor MSG_CPU_RR_5 Event type Refresh count is out of range Action Replace the board that contains the memory controller MSG_CPU_RR_6 Event type Unable to perform arithmetic operations on registers Action e Ensure proper ventilation and cooling for the server e Ensure the processor heatsinks are attached correctly do not remove them e Check diagnostics and the Integrated Management Log for heat related events e Upgrade to the latest versions of system BIOS and Insight Diagnostics e Replace the processor Error messages 135 MSG CPU RR 7 Event type CPU speed is out of range Action Replace the processor MSG CPU RR 8 Event type Unable to update the CMOS time Action Replace the board that CMOS is on MSG CPU RR 9 Event type MMX hardware is not present Action Replace the processor MSG CPU RR 10 Event type MMX add instruction has failed Action Replace the processor MSG CPU RR 11 Event type MMX subtraction instruction has failed Action Replace the processor MSG CPU RR 12 Event type MMX multiply instruction has failed Action Replace the processor MSG CPU RR 13 Event type MMX logical instruction has failed Action Replace the processor MSG CPU RR 14 Event type MMX shift instruction has failed Action Replace the processor MSG CPU RR 15 Event type MMX pack unpack instruction has failed Action Replace the processor M
98. eplace the system board i IMPORTANT If replacing the system board or clearing NVRAM you must re enter the server serial number through RBSU Re entering the server serial number and product ID on page 57 Memory related port 85 codes Memory related port 85 codes display in the format 4xh 2 IMPORTANT Reboot the server after completing each numbered step If the error condition continues proceed with the next step To troubleshoot memory related error codes 1 Check the memory LEDs for any identified errors or failed DIMMs and take corrective action 2 Bring the server to base configuration by removing all components that are not required by the server to complete POST This process can include removing all e Expansion boards e Processors except the processor installed in socket 1 iy IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly e PPMs except the PPM installed in slot 1 e DIMMs except the first bank e Hard drives e Peripheral devices Error messages 132 4 5 6 Reseat the remaining memory boards rebooting after each installation to isolate any failed memory boards if applicable Replace the DIMMs with a remaining bank of memory Replace the memory board if applicable Replace the system board Z IMPORTANT replacing the system board or clearing NVRAM you must re enter the server serial number through RBSU Re entering the
99. eps None Possible Cause An NMI event has occurred Action Reboot the server Node Interleaving disabled Invalid memory configuration Description Each node must have the same memory configuration to enable interleaving Action Populate each node with the same memory configuration and enable interleaving in RBSU No Floppy Drive Present Audible Beeps None Possible Cause No diskette drive is installed or a diskette drive failure has occurred Action 1 Power down the server 2 Replace a failed diskette drive 3 Be sure a diskette drive is cabled properly if a diskette drive exists No Keyboard Present Audible Beeps None Possible Cause A keyboard is not connected to the server or a keyboard failure has occurred Action 1 Power down the server and then reconnect the keyboard 2 Be sure no keys are depressed or stuck 3 If the failure reoccurs replace the keyboard Parity Check 2 System DIMM Memory Audible Beeps None Possible Cause An uncorrectable error memory event occurred in a memory DIMM Action Run Insight Diagnostics HP Insight Diagnostics on page 61 to identify failed DIMMs Then use the DIMM LEDs to identify failed DIMMs and replace the DIMMs PCI Bus Parity Error PCI Slot x Audible Beeps None Possible Cause A PCI device has generated a parity error on the PCI bus Action For plug in PCI cards remove the card For embedded PCI devices run Insight Diagnostics and replace any failed component
100. er for the malfunctioning controller in the operating system b Restart the server and run RBSU Be sure the server recognizes the controller and that resources are available for the controller c Restart the server and then reinstall the network driver 4 Refer to the operating system documentation to be sure the correct drivers are installed 5 Refer to the operating system documentation to be sure that the driver parameters match the configuration of the network controller Problems are occurring with the network interconnect blades Action Be sure the network interconnect blades are properly seated and connected Hardware problems 48 Software problems In this section Fr problems en nne aan 49 ref ee or LE ER N EEE EEEN AAi E e Aei edia iaia 52 Henle sg TENPE EEE RED 52 The best sources of information for software problems are the operating system and application software documentation which may also point to fault detection tools that report errors and preserve the system configuration Other useful resources include HP Insight Diagnostics on page 61 and HP SIM HP Systems Insight Manager on page 59 Use either utility to gather critical system hardware and software information and to help with problem diagnosis iy IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedu
101. er to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart Using RBSU The first time you power up the server the system prompts you to enter RBSU and select a language Default configuration settings are made at this time and can be changed later Most of the features in RBSU are not required to set up the server To navigate RBSU use the following keys e To access RBSU press the F9 key during power up when prompted in the upper right corner of the screen e To navigate the menu system use the arrow keys e To make selections press the Enter key 2 IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Software tools and solutions 55 Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server EZ NOTE The server may not support all the following examples Ef NOTE If the boot drive is not empty or has been wr
102. erate Action Confirm that the license agreement in use supports all of the installed processors Message ID 4169 Severity Warning Description The processor in slot X socket X has corrected an excessive number of internal errors The system will continue to operate Action Replace the processor Message ID 4190 Severity Error Error messages 134 Description The system encountered an NMI prior to this boot The NMI source was Uncorrectable cache memory error Action Replace the processor Insight Diagnostics processor error codes MSG_CPU_RR_1 Event type Unable to divide and multiply with zero and infinity Action e Ensure proper ventilation and cooling for the server e Ensure the processor heatsinks are attached correctly do not remove them e Check diagnostics and the Integrated Management Log for heat related events e Upgrade to the latest versions of system BIOS and Insight Diagnostics e Replace the processor MSG_CPU_RR_2 Event type A Pentium floating point bug exists Action Replace the processor MSG_CPU_RR_3 Event type Coprocessor geometric series is out of range Action e Ensure proper ventilation and cooling for the server e Ensure the processor heatsinks are attached correctly do not remove them e Check diagnostics and the Integrated Management Log for heat related events e Upgrade to the latest versions of system BIOS and Insight Diagnostics e R
103. erates in LVD mode Action The array continues to operate but installing all LVD drives maximizes performance Write Memory Error Description Data cannot be written to the cache memory This typically means that a parity error was detected while writing data to the cache This can be caused by an incomplete connection between the cache and the controller This is not a data loss circumstance Action Power down the system and be sure that the cache board is fully connected to the controller Wrong Accelerator Description This may mean that the board was replaced in the wrong slot or was placed in a system previously configured with another board type Included with this message is a message indicating 1 the type of adapter sensed by ADU Array Diagnostic Utility on page 63 and 2 the type of adapter last configured in EISA NVRAM Action Check the diagnosis screen for other error messages Run the server setup utility to update the system configuration POST error messages and beep codes Introduction to POST error messages The error messages and codes in this section include all messages generated by ProLiant servers Some messages are informational only and do not indicate any error A server generates only the codes that are applicable to its configuration and options HP ProLiant p Class server blades do not have speakers and thus do not support audio output Disregard the audible beeps information if the server falls in
104. ere ge LE tint andi cinta iei aiie 43 External device problems Procedures for all Proliant servers The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting Power problems Power source problems Action 1 Press the Power On Standby button to be sure it is on If the server has a Power On Standby button that returns to its original position after being pressed be sure you press the switch firmly 2 Plug another device into the grounded power outlet to be sure the outlet works Also be sure the power source meets applicable standards Replace the power cord with a known functional power cord to be sure it is not faulty Replace the power strip with a known functional power strip to be sure it is not faulty Have a qualitied electrician check the line voltage to be sure it meets the required specifications or SP Be sure the proper circuit breaker is in the On position Power supply problems Action 1 Be sure no loose connections on page 15 exist 2 If the power supplies have LEDs be sure they indicate that each power supply is working properly Refer to the server documentation If LEDs indicate a problem with a power supply replace the power supply 3 Be sure the system has enough power particularly if you recently added hardware such as hard drives Additional power supplies may be required Chec
105. ervice personnel This value should always match the serial number sticker located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID Enter the product ID and press the Enter key Press the Ese key to close the menu Press the Ese key to exit RBSU 0 Press the F10 key to confirm exiting RBSU The server will automatically reboot sO ONO SE Software tools and solutions 57 Management CD The Management CD contains the latest tools available for easily managing the server such as HP SIM HP Systems Insight Manager on page 59 and Management Agents on page 59 Run the Management CD shipped with the server Refer to the Management CD user documentation as well as the ProLiant Server Management website http www hp com servers manage Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the H
106. esneeeeeessnesenteenes 80 Drive Monitoring is NOT Enabled for SCSI Port X Drive ID Y nusvvrrnvravnnnvvrnnvvrrsvrnsvererversversvverseresneesnnee 80 Contents 6 Drive Time Out Occurred on Physical Drive Bay X cccccccccssssceccssecsesceseceesceseeeeecessaeceseneeeesenseeeesenseas 80 Drive dreier DET 80 Duplicate Write Memory Error rarrrrernarvrrareavnrnerenenresersernrsersernrneressnrnsessennnsersennnsersesnrsssssennssessenvnser 80 Error Occurred Reading RIS Copy from SCSI Port X Drive ID srornrnvnnrsnnnrrsvrrnrrrnrrrnnrrrnnnrrnnnrrrrnrrrnnnn 80 FYI Drive Bay X is Third Party Supplied osrrrrrrrorrrrrrrerrvrerrernnrererrrvnrrerevrrenrersrresrererrssesernnressernnner 80 Identify Logical Drive Data did not Match with NVRAM eererevvrnvvereverrvvrnrvrnevrrrsrrrrvveerenerrersnvsenveesveesnee 8 Insufficient adapter resources ske tock Pee aad eo Se aah Steed ee eee 81 Inter Controller Link Connection Could Not Be Established c cceecceeseseeceseeeesereeceeeeesteeenteeeeneeensaes 81 Less Than 75 Batteries at Sufficient Vollageusa spe 81 Less Than 75 of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage ccceeeee 81 logical Drive X Failed Due to CGehe Froraumssonsanssuldddsradd rakk edt 8 logical Drive as ee 8 Logical Drive X Status Interim Recovery Volume Functional but not Fault Tolerant asovrrrvrrvverrree 82 Logical Drive X Status Loose Cable DeededLu2 cra axcass
107. estart the server to see if the PPM is working and then install each PPM individually cycling power each time Follow the warnings and cautionary information in the server documentation Processor problems Action 1 If applicable check the processor LEDs to identify if a PPM failure occurred For information on LEDs refer to the server documentation 2 Be sure each processor is supported by the server and is installed properly Refer to the server documentation for processor requirements 3 Be sure the server ROM is up to date 4 Be sure you are not mixing processor stepping core speeds or cache sizes if this is not supported on the server Refer to the server documentation for more information CAUTION Removal of some processors and heatsinks require special considerations for replacement while other processors and heatsinks are integrated and cannot be reused once separated For specific instructions for the server you are troubleshooting refer to processor information in the server user guide 5 6 If the server has only one processor installed replace it with a known functional processor If the problem is resolved after you restart the server the original processor failed If the server has multiple processors installed test each processor a Remove all but one processor from the server Replace each with a processor terminator board or blank if applicable to the server b If the server includes PPMs th
108. etting started 12 This symbol indicates that the component exceeds the recommended weight for one individual to handle safely weight in kg WARNING To reduce the risk of personal injury or damage to the equipment MED observe local occupational health and safety requirements and guidelines for manual weight in Ib f material handling AN These symbols on power supplies or systems indicate that the equipment is supplied 7 5 by multiple sources of power LI ES WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling feet are extended to the floor e The full weight of the rack rests on the leveling feet e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may b
109. f a factory installed operating system installation The Erase Utility can be accessed from the Maintenance Utilities menu of the SmartStart CD SmartStart software on page 54 StorageWorks library and tape tools HP StorageWorks L amp TT provides functionality for firmware downloads verification of device operation maintenance procedures failure analysis corrective service actions and some utility functions It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system For more information and to download the utility refer to the StorageWorks L amp TT website http h18006 www1 hp com products storageworks It HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices iy IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SCSI hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Management Agents Management Agents provide the information to enable fault performance and configuration management The
110. following information Installed system software versions TCP IP VP Ix Process status at time of failure if possible Printouts or electronic copies to e mail to a support technician of e Output of etc hwconfig command e Output of usr bin swconfig command e Output of etc ifconfig command e etc cont ct d sdevice e etc inittab e etc cont ct d stune e etc conf cf d config h e etc cont ct d sdevice e var adm messages if PANIC messages are displayed If HP drivers are installed e Version of the EFS used e List of drivers from the EFS Contacting HP 141 If management agents are installed version number of the agents System dumps if they can be obtained in case of panics A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages IBM OS 2 operating systems Collect the following information Operating system version number and printouts or electronic copies to e mail to a support technician of e IBMLAN INI e PROTOCOL INI e CONFIG SYS e STARTUP CMD e SYSLEVEL information in detail e TRAPDUMP information if a TRAP error occurs A directory listing of e GN e C OS2 e C OS2 BOOT e HPFS386 INI for Advanced or Advanced with SMP If HP drivers are installed e Version of the SSD used e List of drivers from the SSD
111. for which a ROM flash is planned ROMPaq downloads are available on the HP website htto www hp com support Software tools and solutions 66 2 Shut down each server where the system or option ROM images are to be upgraded and reboot using the correct ROMPag diskette for that server 3 Follow the interactive session in the ROMPagq utility which enables you to select the devices to be flashed 4 After the ROMPag utility flashes the ROM for the selected devices cycle power manually to reboot the system back into the operating system This procedure is most effective when flashing the ROM on a small number of servers located in close proximity E NOTE Option ROMPags have been retired as an upgrade delivery method for storage options Firmware upgrades for storage options are now delivered using Smart Components and Smart Component deployment utilities For additional information about the ROMPag utility refer to the server documentation or the HP website http www hp com support files ROM Update Utility The ROM Update Utility is offline ROM flash technology To access the ROM Update Utility 1 Boot the server from one of the following e HP SmartStart CD 6 x e HP Firmware Maintenance CD 7 0 or later 2 Select the Maintenance tab Current firmware versions Automatic firmware updates e Subscriber s Choice http www hp com go subscriberschoice e VCRM Version control on page 64 Manual firmware updates Down
112. formation refer to the HP BladeSystem Maintenance and Service Guide on the HP website hitp www hp com products servers proliant bl p class info Server blade management module power backplane B error codes LED code 12 1 12 2 12 3 or 12 4 Location Server blade power backplane B Action Perform the following steps to resolve the problem Stop when the problem is resolved Te 2 Press the server blade management module reset button Replace the power backplane For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website hitp www hp com products servers proliant bl p class info Interconnect A Error Code LED code 13 1 13 2 13 3 or 13 4 Location Interconnect device side A Action Perform the following steps to resolve the problem Stop when the problem is resolved T 2 Press the server blade management module reset button Reseat the interconnect device For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website hitp www hp com products servers proliant bl p class info Replace the interconnect device For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Error messages 128 Interconnect B Error Code LED code 14 1 14 2 14 3 or 14 4 Location Interconnect device side B Action Perform the following steps
113. g Description Controller firmware is below the latest recommended version Action Update the controller to the latest firmware version Firmware maintenance on page 65 Controller is Located in Special Video Slot Description Controller is installed in the slot for special video control signals If the controller is used in this slot LED indicators on the front panel may not function properly Action Install the controller into a different slot and run the server setup utility to configure NVRAM Then run ACU Array Configuration Utility on page 54 to configure the controller Controller Is Not Configured Description Controller is not configured If the controller was previously configured and you change drive locations a problem might exist with the placement of the drives ADU Array Diagnostic Utility on Error messages 77 page 63 examines each physical drive and looks for drives that have been moved to a different drive bay Action Look for messages indicating which drives have been moved If no messages are displayed and drive swapping did not occur run ACU Array Configuration Utility on page 54 to configure the controller and run the server setup utility to configure NVRAM Do not run either utility if you believe drive swapping has occurred Controller Reported POST Error Error Code X Description The controller returned an error from its internal POST Action Replace the controller Controller Re
114. g replace the assembly 1611 Power Supply Zone Fan Assembly Failure Detected Single fan failure Assembly will provide adequate cooling Audible Beeps None Possible Cause Required fan is not spinning Action Replace the failed fan to provide redundancy if applicable 1611 Primary Fan Failure Fan Zone System Audible Beeps None Possible Cause A required fan is not spinning Action Replace the failed fan 161 1 Redundant Fan Failure Fan Zone System Audible Beeps None Possible Cause redundant fan is not spinning Action Replace the failed fan 1612 Primary Power Supply Failure Audible Beeps 2 short Possible Cause Primary power supply has failed Action Replace power supply Error messages 111 1615 Power Supply Configuration Error Audible Beeps None Possible Cause The server configuration requires an additional power supply A moving bar is displayed indicating that the system is waiting for another power supply to be installed Action Install the additional power supply 1615 Power Supply Configuration Error A working power supply must be installed in Bay 1 for proper cooling System Halted Audible Beeps None Possible Cause The server configuration requires an additional power supply A moving bar is displayed indicating that the system is waiting for another power supply to be installed Action Install the additional power supply 1615 Power Supply Failure Power Supply Un
115. g the cache If cache replacement is not done the remaining cache lines generally continue to operate properly Accelerator Status Excessive ECC Errors Detected in Multiple Cache Lines As a result the cache is no longer in use Error messages 74 Description The number of cache lines experiencing excessive ECC errors has reached a preset limit Therefore the cache has been shut down Action 1 Reseat the cache to the controller 2 If the problem persists replace the cache Accelerator Status Obsolete Data Detected Description During reset initialization obsolete data was found in the cache due to the drives being moved and written to by another controller Action No action is required The controller either writes the data to the drives or discards the data completely Accelerator Status Obsolete Data was Discarded Description During reset initialization obsolete data was found in the cache and was discarded not written to the drives Action No action is required Accelerator Status Obsolete Data was Flushed Written to Drives Description During reset initialization obsolete data was found in the cache The obsolete data was written to the drives but newer data may have been overwritten Action If newer data was overwritten you may need to restore newer data otherwise normal operation should continue Accelerator Status Permanently Disabled Description Array accelerator board has be
116. ges and beep codes Introduction 10 Updated contacting HP e Contacting HP technical support or an authorized reseller e Server information you need Getting started EY NOTE For common troubleshooting procedures the term server is used to mean servers and server blades This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant server from the most basic connector issues to complex software configuration problems To understand the sections of this guide and to identify the best starting point for a problem use the following descriptions Common problem resolution on page 15 Many server problems are caused by loose connections on page 15 outdated firmware Updating firmware on page 15 and other issues Use this section to perform basic troubleshooting for common problems Problem diagnosis When a server exhibits symptoms that do not immediately pinpoint the problem use this section to begin troubleshooting The section contains a series of flowcharts that provide a common troubleshooting process for troubleshooting ProLiant servers The flowcharts identify a diagnostic tool or a process to solve the problem Hardware problems on page 32 When the symptoms point to a specific component use this section to find solutions for problems with power general components system boards system open circuits and short circuits and external devices Software problems o
117. h Temperature Condition detected by Processor X Audible Beeps None Possible Cause Ambient temperature exceeds recommended levels fan solution is insufficient or fans have failed Action Adjust the ambient temperature install fans or replace the failed fans Illegal Opcode System Halted Audible Beeps None Possible Cause The server has entered the Illegal Operator Handler because of an unexpected event This error is often software related and does not necessarily indicate a hardware issue Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace any failed components as indicated Be sure that all software is installed properly iLO Generated NMI Audible Beeps None Possible Cause The iLO controller generated an NMI Action Check the iLO logs for details of the event Internal CPU Check Processor Audible Beeps None Possible Cause A processor has experienced an internal error Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace any failed components as indicated including processors and PPMs Error messages 95 Invalid memory types were found on the same node Please check DIMM compatibility Some DIMMs may not be used Description Invalid or mixed memory types were detected during POST Action Use only supported DIMM pairs when populating memory sockets Refer to the applicable server user guide memory requirements Invalid Password System Halted A
118. h its current firmware version SOLUTION Upgrade the firmware version on the storage enclosure Description The firmware version of the external storage unit is not supported Action Update the storage device to the latest firmware version Firmware maintenance on page 65 Storage Enclosure on SCSI Bus X Indicated that the Fan Failed SOLUTION Replace the fan Description The cooling fan located in the external storage unit has failed Action Replace the fan Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded SOLUTION this condition usually occurs on enclosures with multiple fans and one of those fans has failed Replace any fans not operating properly Description One or more fans in the external storage unit have failed Action Replace the failed fans Storage Enclosure on SCSI Bus X Indicated that the Fan Module is Unplugged SOLUTION Make sure the fan module is properly connected Description A fan in the external storage unit is not connected properly Action Check and reseat all fan connections securely Storage Enclosure on SCSI Bus X Wide SCSI Transfer Failed SOLUTION This may indicate a bad SCSI cable on bus X Try replacing the cable Description A cable on bus X has failed Action 1 Replace the failed cable 2 If the problem persists contact an authorized service provider Error messages 87 Swapped cables or configuration error detected
119. he command was never acknowledged Action The drive or cable may be bad Check the other error messages on the Diagnostics screen to determine resolution Drive X Indicates Position Y Description Message indicates a designated physical drive which seems to be scrambled or in a drive bay other than the one for which it was originally configured Action 1 Examine the graphical drive representation on ADU Array Diagnostic Utility on page 63 to determine proper drive locations 2 Power down the server 3 Remove drive X and place it in drive position Y Rearrange the drives according to the ADU instructions Duplicate Write Memory Error Description Data cannot be written to the array accelerator board in duplicate due to the detection of parity errors This is not a data loss situation Action Replace the array accelerator board Error Occurred Reading RIS Copy from SCSI Port X Drive ID Description An error occurred while ADU Array Diagnostic Utility on page 63 was trying to read the RIS from this drive Action HP stores the hard drive configuration information in the RIS If multiple errors occur the drive may need to be replaced FYI Drive Bay X is Third Party Supplied Description Third party supplied the installed drive Action If problems exist with this drive replace it with a supported drive Error messages 80 Identify Logical Drive Data did not Match with NVRAM Description The identif
120. he other device is set to CS e Connection of the data cable but not the power cable of a new device 4 Be sure no memory I O or interrupt conflicts exist 5 Be sure no loose connections on page 15 exist 6 Be sure all cables are connected to the correct locations and are the correct lengths For more information refer to the server documentation 7 Be sure other components were not unseated accidentally during the installation of the new hardware component 8 Be sure all necessary software updates such as device drivers ROM updates and patches are installed current and the correct version for the hardware installed For example if you are using a Smart Array controller you need the latest Smart Array Controller device driver Uninstall any incorrect drivers before installing the correct drivers 9 Run RBSU after boards or other options are installed or replaced to be sure all system components recognize the changes If you do not run the utility you may receive a POST error message indicating a configuration error After you check the settings in RBSU save and exit the utility and then restart the server For more information on RBSU refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart 10 Be sure all switch settings are set correctly For additional information about required switch settings refer to the labels located on the inside of the server
121. he server 5 Access the IML to see if any event list error messages on page 124 relating to fans are listed 6 Replace any required non functioning fans and restart the server Refer to the server documentation for specifications on fan requirements 7 Be sure all fan slots have fans or blanks installed Refer to the server documentation for requirements 8 Verify the fan airflow path is not blocked by cables or other material Hot plug fan problems are occurring Action 1 Check the LEDs to be sure the hot plug fans are working Refer to the server documentation for LED information NOTE For servers with redundant fans backup fans may spin up periodically to test functionality This is part of normal redundant fan operation 2 Be sure no POST error messages POST error messages and beep codes on page 92 are displayed 3 Be sure hotplug fan requirements are being met Refer to the server documentation Hardware problems 40 Memory problems General memory problems are occurring Action Isolate and minimize the memory configuration e Be sure the memory meets the server requirements and is installed as required by the server Some servers may require that memory banks be fully populated or that all memory within a memory bank must be the same size type and speed Refer to the server documentation to determine if the memory is installed properly e Check any server LEDs that correspond to memory slots e
122. hen restart the process Be sure the remote registry service is running on a Windows based system Invalid or incorrect command line parameters If incorrect parameters are passed into command line options an error message describing the invalid or incorrect parameter is displayed and the program exits Example Invalid source path for system configuration or ROMPaq files Correct the invalid parameter and then restart the process Network connection fails on remote communication Because network connectivity cannot be guaranteed it is possible for the administrative client to become disconnected from the target server during the ROM flash preparation If any remote connectivity procedure fails during the ROM flash online preparation the ROM flash does not occur for the target system An error message describing the broken connection displays and the program exits Attempt to ascertain and correct the cause of connection failure and then restart the process Failure occurs during ROM flash After the online flash preparation has been successfully completed the system ROM is flashed offline The flash cannot be interrupted during this process or the ROM image is corrupted and the server does not start The most likely reason for failure is a loss of power to the system during the flash process Initiate ROMPag disaster recovery procedures Target system is not supported If the target system is not listed in the supported servers list a
123. his Controller Can t See the Drives but the Other Controller Can Description The other controller in the redundant controller configuration can recognize the drives but this controller cannot Action Resolve any other errors and then rerun ADU Array Diagnostic Utility on page 63 Unable to Communicate with Drive on SCSI Port X Drive ID Y Description The array controller cannot communicate with the drive Action If the hard drive amber LED is on replace the drive Unable to Retrieve Identify Controller Data Controller May be Disabled or Failed SOLUTION Power down the system Verify that the controller is fully seated Then power the system on and look for helpful error messages displayed by the controller If this doesn t help contact your HP service provider Description ADU Array Diagnostic Utility on page 63 requested the identify controller data from the controller but was unable to obtain it This usually indicates that the controller is not seated properly or has failed Action 1 Power down the server 2 Be sure the controller is fully seated 3 Restart the server 4 Resolve any error messages displayed by the controller If this does not solve the problem contact an HP authorized service provider Unknown Disable Code Description A code was returned from the array accelerator board that ADU does not recognize Action Obtain the latest version of ADU Array Diagnostic Utility on page 6
124. iled components as indicated Fatal Express Port Error Audible Beeps None Possible Cause A PCI Express port has experienced a fatal error that caused an NMI Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace the failed PCI Express boards or reseat loose PCI Express boards Fatal Front Side Bus Error Audible Beeps None Possible Cause The processor frontside bus experienced a fatal error Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace any failed processors or reseat any loose processors Fatal Global Protocol Error Audible Beeps None Possible Cause The system experienced a critical error that caused an NMI Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated Error messages 94 Fatal Hub Link Error Audible Beeps None Possible Cause The hub link interface has experienced a critical failure that caused an NMI Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated FATAL ROM ERROR The System ROM is not Properly Programmed Audible Beeps 1 long 1 short Possible Cause The System ROM is not properly programmed Action Replace the physical ROM part Fibre Channel Mezzanine Balcony Not Supported Audible Beeps 2 short Description The Fibre Channel adapter is not supported on the server Action Install the supported Fibre Channel adapter Hig
125. is hard drive has been generated indicating a drive failure is imminent Action Replace this drive at the earliest opportunity Refer to the server documentation for drive replacement information before performing this operation SCSI Port X Drive ID Y Was Replaced On a Good Volume failure message Description ADU Array Diagnostic Utility on page 63 found that this drive was replaced even though no problem occurred with the volume Action No action is required Set Configuration Command Issued Description The configuration of the array controller has been updated The array accelerator board may remain disabled until it is reinitialized Action Run the server setup utility to reinitialize the array accelerator board Soft firmware upgrade required Description ADU Array Diagnostic Utility on page 63 has determined that the controller is running firmware that has been soft upgraded by the Upgrade Utility However the firmware running is not present on all drives This could be caused by the addition of new drives in the system Action Update all drives to the latest firmware version Firmware maintenance on page 65 Storage Enclosure on SCSI Bus X has a Cabling Error Bus Disabled SOLUTION The SCSI controller has an internal and external cable attached to the same bus Please disconnect the internal or external cable from the controller If this controller supports multiple buses the cable disconnected
126. ite http www hp com hps hardware hw downloads html For installation information refer to the HP ISEE Client Installation and Upgrade Guide fp Htp hp com pub Sservices hardware info isee client pdf Web Based Enterprise Service WEBES enables administrators to manage hardware events proactively either locally or online The service provides real time multiple event analysis crash analysis and notification locally through SMTP and remotely through ISEE for OpenVMS Tru64 and Microsoft Windows operating system binary error logs For more information refer to the HP website http h18000 www 1 hp com support svctools Open Services Event Manager OSEM is a standalone tool that performs real time reactive and proactive service event filtering analysis and notification The tool gathers event data from SNMP traps or information provided over an HTTP interface and notifies an administrator or HP through SMTP and ISEE For more information refer to the HP website http h18000 www 1 hp com support svctools Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media If you are installing a SmartStart supported operating system use the SmartStart software on page 54 and its Assisted Path feature to install the operating system and latest driver support Ey NOTE If you are installing drivers from the SmartStart CD or the Softwa
127. ition continues proceed with the next step 1 Bring the server to base configuration by removing all components that are not required by the server to complete POST This process can include removing all e Expansion boards e Processors except the processor installed in socket 1 Error messages 133 Z IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly e PPMs except the PPM installed in slot 1 e DIMMs except the first bank e Hard drives e Peripheral devices 2 Install each remaining system component rebooting between each installation to isolate any failed components 3 Clear the system NVRAM 4 Replace the system board Z IMPORTANT replacing the system board or clearing NVRAM you must re enter the server serial number through RBSU Re entering the server serial number and product ID on page 57 Windows Event Log processor error codes Message ID 4137 Severity Error Description The processor in slot X socket X has corrected an excessive number of internal errors The system will continue to operate Action Replace the processor Message ID 4140 Severity Warning Description The system is operating with a heterogeneous processor environment Action None Message ID 4141 Severity Warning Description Only X out of the X installed processors have been started by the operating system The system will continue to op
128. itten to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed Drives used RAID level 3 4 5 or 6 3 4 5 or 6 Moen Jo To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart Boot options After the auto configuration process completes or after the server reboots upon exit from RBSU the POST sequence runs and then the boot option screen is displayed This screen is visible for several seconds before the system attempts to boot from a diskette CD or hard drive During this time the menu on the screen allows you to install an operating system or make changes to the server configuration in RBSU BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server C
129. izsupport e HP Technical Documentation website http www docs hp com Technical topics Refer to white papers on one of the following e HP Business Support Center http www hp com go bizsupport e HP Industry Standard Server Technology Papers hitp h18004 www 1 hp com products servers technology whitepapers index html HP resources for troubleshooting 72 Error messages In this section ADU Ge WHOSE ERE 73 POSIT se ee Eeg an i iaiceivastradironoz nin enieoneaeenereroscteeisneinlatibeiamabsinies 92 Event ET RENERE E ER 124 Ab FTSE S FR KadsernGeGGJA aaia Aa 127 Forn 85 codes EE EE EE eee 131 Windows Event Lod processor orror TS ne macsiaionceianetonteiadieaansaeneis 134 steht Diognosics processor error CodeS iii ciseit mimi scr aemnirosicimdi eimai 135 ADU error messages Introduction to ADU error messages This section contains a complete alphabetical list of all ADU Array Diagnostic Utility on page 63 error messages Z IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Accelerator Boar
130. k the system information from the IML and use the server documentation for product specific information Hardware problems 32 UPS problems UPS is not working properly Action 1 Be sure the UPS batteries are charged to the proper level for operation See the UPS documentation for details 2 Be sure the UPS power switch is in the On position See the UPS documentation for the location of the switch 3 Be sure the UPS software is updated to the latest version Use the Power Management software located on the Power Management CD 4 Be sure the power cord is the correct type for the UPS and the country in which the server is located See the UPS reference guide for specifications 5 Be sure the line cord is connected 6 Be sure each circuit breaker is in the On position or replace the fuse if needed If this occurs repeatedly contact an authorized service provider 7 Check the UPS LEDs to be sure a battery or site wiring problem has not occurred See the UPS documentation 8 Ifthe UPS sleep mode is initiated disable sleep mode for proper operation The UPS sleep mode can be turned off through the configuration mode on the front panel 9 Change the battery to be sure damage was not caused by excessive heat particularly if a recent air conditioning outage has occurred A NOTE The optimal operating temperature for UPS batteries is 25 C 77 F For approximately every 8 C to 10 C 16 F to 18 F average increase in ambien
131. led or the controller might not be usable until this problem is corrected Action 1 Reseat the array accelerator daughter board if the connector is loose 2 Ifthe problem persists replace the board 1797 Drive Array Array Accelerator Read Error Occurred Data in Array Accelerator has been lost Array Accelerator is disabled Audible Beeps None Possible Cause Hard parity error detected while reading data from posted writes memory Action Replace the array accelerator daughter board 1798 Drive Array Array Accelerator Self Test Error Occurred Array Accelerator is disabled Audible Beeps None Possible Cause Array accelerator failed self test Depending on the array controller model the cache may be disabled or the controller might not be usable until this problem is corrected Action Replace the array accelerator daughter board 1799 Drive Array Drive s Disabled Due to Array Accelerator Data Loss Select F1 to continue with logical drives disabled Select F2 to accept data loss and to re enable logical drives Error messages 123 Audible Beeps None Possible Cause One or more logical drives failed due to loss of data in posted writes memory Action e Press the F1 key to continue with the logical drives disabled e Press the F2 key to accept data loss and re enable logical drives After pressing the F2 key check integrity of the file system and restore lost data from backup
132. lieve the I O board requires replacement contact HP Technical Support before proceeding 3 Reboot the server after replacing each item a Drive backplane fan board b Drive backplane c 1 0 board 1777 Slot X Drive Array ProLiant Drive Storage Enclosure Problem Detected followed by one or more of the following SCSI Port Y Cooling Fan Malfunction Detected SCSI Port Y Overheated Condition Detected SCSI Port Y Side Panel must be Closed to Prevent Overheating SCSI Port Y Redundant Power Supply Malfunction Detected SCSI Port Y Wide SCSI Transfer Failed SCSI Port Y Interrupt Signal Inoperative SCSI Port y Unsupported ProLiant Storage System Detected Audible Beeps None Possible Cause Environment threshold was violated on the drive enclosure Action e Check cooling fan operation by placing a hand over the fan e Be sure the internal plenum cooling fan in tower servers or storage systems is operational If the fan is not operating check for obstructions and check all internal connections e Replace unit side panel if removed e Check the LEDs If the ProLiant Storage System power LED is amber instead of green this indicates a redundant power supply failure e If the message indicates to check SCSI cables a Compare the cabling against the diagrams in the HP Smart Array Controller User Guide b If the routing is correct replace cables on the specified port until the POST error message is eliminated
133. load the latest firmware updates from the HP website http h18023 www1 hp com support files server us romflash html Updating firmware To verify the firmware version use one of the following tools e Insight Diagnostics Online Edition HP Insight Diagnostics on page 61 Access this tool from the System Management homepage on page 61 e VCA Version control on page 64 Access this tool from the System Management homepage on page 61 e HP SIM HP Systems Insight Manager on page 59 e VCRM Version control on page 64 To update the firmware 1 Check the firmware version 2 Determine the latest firmware version 3 Update the firmware to the latest version supported for the hardware configuration Software tools and solutions 67 4 Verify the firmware update by checking the version of the current firmware Software tools and solutions 68 HP resources for troubleshooting In this section NNN 69 SS rica sere FEMTE EA EEE IEEE E E AE E EIE feints 70 Online resources HP website Troubleshooting tools and information as well as the latest drivers and flash ROM images are available on the HP website http www hp com Server documentation Server documentation is the set of documents that ships with a server Most server documents are available as a PDF or a link on the Documentation CD Server documentation can also be accessed from the HP Technical Support website http docs hp com or the H
134. n None Advanced Memory Protection mode RAID memory with Advanced ECC Xxxx MB System memory and xxxx MB memory reserved for RAID Audible Beeps None Possible Cause This message indicates RAID Memory is enabled and indicates the amount of memory reserved for this feature Action None An Unexpected Shutdown occurred prior to this power up Audible Beeps None Possible Cause The server shut down because of an unexpected event on the previous boot Action Check the System Management Log or OS Event Log for details on the failure Error messages 93 Critical Error Occurred Prior to this Power Up Audible Beeps None Possible Cause A catastrophic system error which caused the server to crash has been logged Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated Fan Solution Not Fully Redundant Audible Beeps Possible Cause The minimum number of required fans is installed but some redundant fans are missing or failed Action Install fans or replace failed fans to complete redundancy Fan Solution Not Sufficient Audible Beeps Possible Cause The minimum number of required fans is missing or failed Action Install fans or replace any failed fans Fatal DMA Error Audible Beeps None Possible Cause The DMA controller has experienced a critical error that has caused an NMI Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace fa
135. n HP SIM HP Systems Insight Manager on page 59 e From within Survey Utility on page 62 e From within operating system specific IML viewers e For NetWare IML Viewer e For Windows IML Viewer e For Linux IML Viewer Application e From within the iLO and iLO 2 user interface e From within HP Insight Diagnostics on page 61 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Software tools and solutions 62 Array Diagnostic Utility ADU is a tool that collects information about array controllers and generates a list of detected problems ADU can be accessed from the SmartStart CD SmartStart software on page 54 or downloaded from the HP website http www hp com Remote support and analysis tools HP Instant Support Enterprise Edition ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices a feature of HP support ISEE provides continuous hardware event monitoring and automated notification to identify and prevent potential critical problems Through remote diagnostic scripts and vital system configuration information collected about your systems ISEE enables fast restoration of your systems Install ISEE on your systems to help mitigate risk and prevent potential critical problems For more information on ISEE refer to the HP website http www hp com hps hardware hw enterprise html To download HP ISEE visit the HP webs
136. n a PCI PCI X or PCI Express device is corrupt Action If the device is removable remove the device and verify that the message disappears Update Option ROM for a failed device 101 Option ROM Checksum Error An add in card in your system is not working correctly If you have recently added new hardware remove it and see if the problem remains If this message goes away after you remove your new hardware there may be a problem with the add in card Audible Beeps 1 long 1 short Possible Cause An expansion board in the system is not working correctly Action If you have recently added new hardware remove it and see if the problem persists If this message goes away after you remove the new hardware there may be a problem with the expansion board Review the expansion board documentation and then try reinstalling the board 101 ROM Error Audible Beeps 1 long 1 short Possible Cause System ROM checksum Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 102 System Board Failure Audible Beeps None Possible Cause 8237 DMA controllers 8254 timers and similar devices CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding Action Replace the system board Run the server setup utility 102 System Board Failure CMOS Test
137. n error message is displayed and the program exits Only supported systems can be upgraded using the Remote ROM Flash utility To see if the server is supported refer to the Software and Drivers Download website http h18007 wwwl hp com support files server Software problems 53 Software tools and solutions In this section Fe RR NE REN 54 LT EE ANE EA E E AN AEN A T A A EA T 58 Be EE ER EN RE E E AE AE AEA 61 kemole fe ve oe EE ereeentny erence 63 Keeping EE RE ERE ET EEE REN RER ER ane 63 H TT TS TESS N L siavainientsdesarmeciersomndnorenisluanniainussieuraaiamedodciateatoiianmianaumnenansmtedighumcniabenianen 65 Configuration tools Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 x 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Li
138. n page 49 When you have a known specific software problem use this section to identify a solution to the problem Software tools and solutions on page 54 Use this section as a reference for software tools and utilities HP resources for troubleshooting on page 69 When additional information becomes necessary use this section to identify websites and supplemental documents that contain troubleshooting information Error messages Use this section to locate a complete list of ADU error messages on page 73 POST error messages and beep codes on page 92 event list error messages on page 124 HP BladeSystem infrastructure error codes on page 127 and Port 85 codes and iLO messages on page 131 Getting started 11 Pre diagnostic steps Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components iy IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server 1 Review the important safety information on page 2 Gather symptom information on page 14 2 3 Prepare the server for diagnosis 4 Use the Start diagnosis flowchart on page 20 to begin the diagnostic proces
139. nflicts in backup software services 6 Check the SCSI HBA Driver configuration of the drive 7 Inspect media and cables and discard any that are faulty or damaged 8 Run the Acceptance Test in HP StorageWorks Library and Tape Tools CAUTION Running the Acceptance Test overwrites the tape To avoid overwriting the tape run the shorter Device Analysis Test instead 9 Contact HP support Hardware problems 37 Read write issue Action 1 Run the Acceptance Test in HP StorageWorks Library and Tape Tools CAUTION Running the Acceptance Test overwrites the tape To avoid overwriting the tape run the shorter Device Analysis Test instead 2 Run the Media Validation Test in HP StorageWorks Library and Tape Tools Backup issue Action 1 Run the Acceptance Test in HP StorageWorks Library and Tape Tools CAUTION Running the Acceptance Test overwrites the tape To avoid overwriting the tape run the shorter Device Analysis Test instead 2 Run the Media Validation Test in HP StorageWorks Library and Tape Tools 3 Check back up logs 4 Verify a supported configuration is being used 5 Check for media damage e Incorrect label placement e Broken missing or loose leader pin e Damaged cartridge seam e Usage in incorrect environment 6 Check for software issues a Check the back up software b Check that virus scanning software is not scheduled to run at the same time as the back up 7 Verify that a
140. ng 1 short Possible Cause Bank is missing one or more DIMMs Action Fully populate the memory bank 207 Invalid Memory Configuration Insufficient Timings on DIMM Audible Beeps 1 long 1 short Possible Cause The installed memory module is not supported Action Install a memory module of a supported type 207 Invalid Memory Configuration Mismatched DIMMs within DIMM Bank Audible Beeps 1 long 1 short Possible Cause Installed DIMMs in the same bank are of different sizes Action Install correctly matched DIMMs 207 Invalid Memory Configuration Mismatched DIMMs within DIMM Bank Memory in Bank X Not Utilized Audible Beeps 1 long 1 short Possible Cause Installed DIMMs in the same bank are of different sizes Action Install correctly matched DIMMs 207 Invalid Memory Configuration Mismatched DIMMs within DIMM Bank Memory in Board X Bank X Not Utilized Audible Beeps 1 long 1 short Possible Cause Installed DIMMs in the same bank are of different sizes Action Install correctly matched DIMMs 207 Invalid Memory Configuration Unsupported DIMM in Bank x Audible Beeps 1 long 1 short Possible Cause One of the DIMMs in bank X is of an unsupported type Action Install supported DIMMs to fill the bank 207 Invalid Memory Configuration Single channel memory mode supports a single DIMM installed in DIMM socket 1 Please remove all other DIMMs or install memory in valid pairs System Halted
141. ng 70 cache replacing 74 Care Pack 65 cautions 13 CD ROM drive 35 Change Control 64 clustering software guidelines 61 color 44 COM port 109 command syntax 53 command line syntax error 53 common problem resolution 15 common problems 15 configuration errors 88 89 configuration of system 54 71 configuration tools 54 connection errors 46 47 connection problems 15 46 contacting HP 138 139 controllers array 83 84 89 90 113 115 116 119 creating a disk image 57 critical error 94 CSR customer self repair 138 customer self repair CSR 138 D data loss 36 data recovery 36 39 deployment software 57 diagnose tab HP Insight Diagnostics 62 diagnosing problems 62 diagnostic tools 54 57 58 61 62 diagnostics utility 61 dial tone 45 DIMMs 103 104 105 dirty data 74 diskette drive 36 diskette drive problems 36 37 Index 148 diskette image creation 57 DMA error 94 documentation 69 70 drive errors 36 37 78 79 80 90 97 108 drive failure detecting 36 drive LEDs 16 17 36 drive not found 37 39 drive problems 35 36 37 drivers 63 70 DVD ROM drive 35 ECC errors 74 energy saver features 44 Erase Utility 59 errorlog 50 error messages 50 53 73 92 124 127 event list error messages 124 expansion board 48 71 expansion board related port 85 codes 133 express port error 94 external device problems 43 F fan assembly 109 110 111 fan LED 40 fan pro
142. nize boot device Run Insight Di 70 Is this a known good copy of SmartStart Still fail with known good copy Troubleshoot problem found by Diagnostics Diagnostics run without errors Check CD DVD ROM IDE controller and cable Does condition still exist Does condition still exist Break server down Yes to minimum configuration Does condition still exist Add parts back to configuration to isolate component Troubleshoot or replace basic Does server spare parts See the condition still maintenance and service guide exist for servers or server blades on the HP website Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 59 e Server boots but the internal health LED external health LED or component health LED is red or amber Diagnostic flowcharts 29 EY NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature condition Server and p Class server blade fault indications flowchart Cart Indications Select an appropriate fault indicator IML LEDs See Integrated See the user guide Management Log for servers or server or Ev
143. nstalled click Start gt All Programs gt Accessories gt System Tools to access the backup utility Refer to the operating system documentation for more information Windows 2000 Emergency Repair Diskette If the operating system was factory installed click Start gt Programs gt System Tools to access the Emergency Repair Disk Utility Refer to the operating system documentation for more information e Novell NetWare Repair traditional volumes with VREPAIR On NetWare 5 X systems repair NSS volumes with the NSS menu command and on NetWare 6 systems repair NSS volumes using the NSS PoolVerify command followed by the NSS PoolRebuild command if necessary Refer to the NetWare documentation for more information e Caldera UnixWare and SCO OpenServer from Caldera Emergency boot diskette Refer to the Caldera UnixWare or SCO OpenServer from Caldera documentation for more information e Sun Solaris Device Configuration Assistant boot diskette Refer to the Solaris documentation for more information e IBM OS 2 Power up the server from the startup diskettes Refer to the OS 2 documentation for more information Software problems 51 e Linux Refer to the operating system documentation for information Linux operating systems For troubleshooting information specific to Linux operating systems refer to the Linux for ProLiant website http h18000 www1 hp com products servers linux Application software problems Software locks
144. ntact HP Technical Support before proceeding Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 162 System Options Not Set Audible Beeps 2 long Possible Cause Configuration is incorrect The system configuration has changed since the last boot addition of a hard drive for example or a loss of power to the realtime clock has occurred The real time clock loses power if the onboard battery is not functioning correctly Action Press the F1 key to record the new configuration Run the server setup utility to change the configuration If this message persists you may need to replace the onboard battery 163 Time amp Date Not Set Audible Beeps 2 long Possible Cause Invalid time or date in configuration memory Action Run the server setup utility and correct the time or date 172 1 Configuration Non volatile Memory Invalid Audible Beeps None Possible Cause Nonvolatile configuration corrupted Action Run the server setup utility and correct the configuration Error messages 102 180 Log Reinitialized Audible Beeps None Possible Cause The IML has been reinitialized due to corruption of the log Action Event message no action is required 200 Series 201 Memory Error Audible Beeps None Possible Cause Memory failure detected Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 203 Memo
145. nux servers refer to the README TXT file for additional browser and support information For more information refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website http www hp com SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Configuring hardware using embedded configuration utilities such as RBSU and ORCA e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 61 Software tools and solutions 54 e Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 54 Array Diagnostic Utility on page 63 and Erase Utility on page 59 SmartStart is included in the HP ProLiant Essentials Foundation Pack For
146. o continue with logical drives disabled Select F2 to accept data loss and to re enable logical drives Audible Beeps None Possible Cause Data was lost while the array was expanded therefore the drives have been temporarily disabled Capacity expansion failed due to e Array accelerator or hard drive failed or was removed expansion progress data lost e Expansion progress data could not be read from array accelerator e Expansion aborted due to unrecoverable drive errors e Expansion aborted due to array accelerator errors Action e Press the F2 key to accept the data loss and re enable the logical drives e Restore data from backup e Replace drive or array accelerator as appropriate 1770 Slot X Drive Array SCSI Drive Firmware Update Recommended Please upgrade firmware on the following drive s using ROM Flash Components download from www hp com support proliantstorage Model XYZ minimum version Audible Beeps None Possible Cause Drive firmware update needed Action The indicated drives are running firmware that is known to cause intermittent problems Update all drives to the latest firmware version Firmware maintenance on page 65 Error messages 116 1774 Slot X Drive Array Obsolete Data Found in Array Accelerator Audible Beeps None Possible Cause Drives were used on another controller and reconnected to the original controller while data was in the original controller cache Data fo
147. odes Port 85 codes in this range cover several areas See the section Miscellaneous including OOh Olh port 85 codes on page 133 for more information and 5xh 3 Reference the designated section in this guide for the appropriate troubleshooting steps Processor related port 85 codes Processor related port 85 codes display in the format 3xh Error messages 131 2 IMPORTANT Reboot the server after completing each numbered step If the error condition continues proceed with the next step To troubleshoot processor related error codes 1 Bring the server to base configuration by removing all components that are not required by the server to complete POST This process can include removing alll e Expansion boards e Processors except the processor installed in socket 1 Z IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly e PPMs except the PPM installed in slot 1 e DIMMs except the first bank e Hard drives e Peripheral devices 2 Reseat the processor in socket 1 3 Reseat the remaining processors rebooting after each installation to identify any failed processors iy IMPORTANT Populate the processors in the following order 1 2 4 3 IMPORTANT Always install a PPM when you install a processor The system fails to boot if the PPM is missing 4 Replace the processor in socket 1 5 Replace the processor board if applicable 6 R
148. oes condition still exist No Add one part at a time back to configuration to isolate component Does condition still exist Does Record symptom amp condition still Troubleshoot or replace Does error information on exist asic server spare parts condition still repair tag if exist sending back a failed part Record action taken Call HP Service Survey configuration snapshots Provider OS event log file Full crash dump Operating system boot problems flowchart Symptoms e Server does not boot a previously installed OS e Server does not boot SmartStart Possible causes e Corrupted OS e Hard drive subsystem problem e Incorrect boot order setting in RBSU There are two ways to use SmartStart when diagnosing OS boot problems on a server blade Diagnostic flowcharts 28 e Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade e Use local I O cable and drive to connect to the server blade and then restart the server blade Start OS Boot Problems Disable Fast Boot in RBSU and check server eee aod boot order Refer to the Does server HP ROM Based Setup still boot with SmartStart a z Utility User Guide on the errors CD 5 HP website Does Troubleshoot possible SmartStart hard drive subsystem Joes server problem See Controller still fail to boot documentation or Hard SmartStart recog
149. onfigures HP Systems Insight Manager HP SIM and HP ProLiant Essentials management software rapidly and consistently reducing manual procedures and enabling a faster deployment of production HP server blades The software installed by Insight Control Data Center Edition delivers core management functionality for HP BladeSystem lifecycles including hardware resource deployment health monitoring performance monitoring vulnerability scanning and patch management Insight Control Data Center Edition is delivered as a standard feature of HP BladeSystem c Class enclosures and is available as a software option for HP BladeSystem p Class environments For more information about Insight Control Data Center Edition see the HP website http www hp com HP Control Tower HP Control Tower is an all in one software package that provides management and deployment for HP BladeSystem and its ProLiant BL p Class server blades Built on Linux it delivers an easy to use interface tailored to blades and optimized for Linux users HP Control Tower enables operating system deployment using both standard installation and image based technologies For more information about HP Control Tower see the HP website http www hp com go controltower Software tools and solutions 60 System Management homepage To access the System Management homepage of a server go to https localhost 238 1 https localhost 238 1 USB support HP provides bo
150. onnection s Description At power up the system does not detect a configured physical drive or an external storage unit that was previously detected before the last system shutdown This event can occur if the user removes one or more drives after the system is powered down or if a loose cable or malfunction prevents the drives from spinning up Action If a drive or enclosure has been removed or disconnected do the following 1 Power down the server 2 Check cabling 3 Power up the server and storage enclosure at the same time If drives are failed or purposely removed while the system is off 1 Reboot the server 2 When prompted during POST press F2 to fail the missing drives Logical Drive X Status Overheated Description The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels and has shut down to avoid damage Action Check the fans and the operating environment Logical Drive X Status Overheating Description The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels Action Check the fans and the operating environment Logical Drive X Status Recovering rebuilding data on a replaced drive Description A physical drive in this logical drive has failed and has now been replaced The replaced drive is rebuilding from the mirror drive or the parity data Action No action is required Normal operations can occur however perfo
151. ooting the system using port 85 codes Lassa 131 Processor related port 85 COdES ccccccccssscceeseseececceseeeeseeeeeesecseseeeccesseeeceseeeeseseteesecsseeeeceseeeeenas 131 Memory related port 85 codes ccccccscccessecceecseeceecnseeeeseeeseeesceseeeescnseeeescnseeeeseeseeeescnseeeesenseaeeees 132 Expansion board related port 85 COdeS cccccssscesceseceeeceneceeeecseeeeccsseeeesesseeeeseseeteesessseeeseseeeesenaes 133 Miscellaneous port 85 codes c cccecsceccesseeeceeseseecesseeeeccssaeeeceeseeececsseesecesseeeeeseeeeeeecsseeeessnaeeeeees 133 Windows Event Log processor error COdeS 3 03 c lt caceseeassaveanseconssenasea teananssendpoine iedevane Medealanuenssanwedndtelanneess 134 Message ID 4137 seen I E SRE eE E EA OEE E EAA 134 Message ID 41 AO 2 c caidessestecerssrssageietoeaseneidagsiadasccaresccddgdes a T E S leE EEIE ES 134 Message IDATA T ereere E EE E E E EERE E E EAE seen 134 Message ID 4169 A E E A E ed bakedededen 134 Message ID ATIO iiinn Ea orna EATR EE EE EREA A ENA AE EERE EE 134 Insight Diagnostics processor error codes i varapincncssissardsnieiaoncibics eatessennaeesasriahessateisasasvaadsdinntiatioversels 135 MSG CPURR Trecie EO A N EOI OOE TO N EAO 135 MSG CPU RR Zi re EERE REEE NNER OAR OEE AEE ne ERVE 135 MSG CPU RR Geirr EE EE A O ETNO E O EE ERE eg 135 MSG CPU RR Oee dere bek EA ee 135 MSG CRURR O reer AEA rea 135 MSG CPU RR eraen seus E wenn vers e S EE E sues 136 MSG CRU ERR Breene 136 MSG CRUE
152. or more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD HP ProLiant Essentials Rapid Deployment Pack The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified s
153. ost Bus Address Parity Error Error messages 126 Event Type Host bus error CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding Action Replace the board on which the processor is installed Uncorrectable Memory Error Slot X Memory Module Y Uncorrectable Memory Error System Memory Uncorrectable Memory Error Memory Module Unknown Event Type Uncorrectable error Action Replace the memory module If the problem persists replace the memory board HP BladeSystem infrastructure error codes The server blade management modules and power management modules contain service ports that enable service personnel to gather fault information To gather the fault information 1 Connect to the service port For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info 2 Access the diagnostics For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Server blade management module error codes Server blade error codes Location ED codes Server Blade Slot 1 1 1 or 1 2 Server Blade Slot 6 6 1 or 6 2 Server Blade Slot 7 7 1 or 7 2 Server Blade Slot 8 8 1 or 8 2
154. ostes etedhags eden 107 GOO DST iT EE dk Ses denn ner ekle k er aat halite y Pgs lige 108 1100 Sef suusperd Aasen E neper dd 109 ETR TE KE NE EEE 109 1700 Series satser 112 Event listerror message neseser a E ET AE dale used und 124 Introduction to event list errotmessages Luske en GS Avedon 124 A CPU Power Module System Board Socket X rrrvrerrorvvrerrrrvrnrrrrerrnrerrrrnnnererrnvrrerrernnrereernnrsrerennn 124 ASR Lockup Detected Cause rrrnrrrrnanvnrrrnrsnrrrrrranonrrsrsranrrrersannrnsnsesnnnsesssnnrnersarnrnsnsssnnnrssssnnnrsssennnne 124 Automatic operating system shutdown initiated due to fan failure eccceceeseceesseeseneeceteeeeseeeseateeeaees 125 Automatic Operating System Shutdown Initiated Due to Overheat Condition ceccceecsseeeereeeeteeeeees 125 Blue Sereens Trap Cause INT nise sann been de ride Aust Grette 125 Corrected Memory Error Threshold Passed Slot X Memory Module Y ccccccsssccesesteccesenteeeeeseeees 125 EISA Expansion Bus Master Timeout Slot X ccccccccsssceceeseseecessseeeecseseeecesseeecesseseesesseeeeeeseneeeeensas 125 PCI Bus Error Slot X Bus Y Device Z Function X ccccceceesssscseeececeseessnseeeeeeccescenstsseeeeecesesentstsaees 125 Processor Correctable Error Threshold Passed Slot X Socket Y ccccccssccceeeceecessesseeeeseeeesentetseaaeees 125 Processor Uncorrectable Internal Error Slot X Socket Y ccccccccccecsceseesseseeeeeccecesessesseee
155. plugged or Power Supply Fan Failure in Bay X Audible Beeps None Possible Cause The power supply has failed or it is installed but not connected to the system board or AC power source Action Reseat the power supply firmly and check the power cable or replace power supply 1616 Power Supply Configuration Failure A working power supply must be installed in Bay 1 for proper cooling System Halted Audible Beeps None Possible Cause Power supply is improperly configured Action Run the server setup utility and correct the configuration 1700 Series 1711 Slot Z Drive Array RAID ADG Logical Drive s Configured but Array Accelerator Size lt 32 MB This configuration is not recommended Consider migrating logical drive s to RAID 5 or upgrading the Array Accelerator module Audible Beeps None Possible Cause This configuration is not recommended Action Migrate logical drives to RAID 5 or upgrade to a larger array accelerator module 1712 Slot X Drive Array RAID 5 logical drive s configured with 56 Drives but Array Accelerator size lt 32 MB This configuration is not recommended Consider migrating logical drive s to RAID O or 1 reducing the number of drives in the array or upgrading the Array Accelerator module Error messages 112 Audible Beeps None Possible Cause Upgrade the Array Accelerator module to a larger size Action Migrate logical drives to RAID 0 or 1 reduce the number of d
156. power on e The system power LED is off or amber e The health LED is red or amber EY NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply Diagnostic flowcharts 23 e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component Does the server automatically power Go to General Switch the power on Diagnosis enclosure server blade enclosure to on Replace or troubleshoot the server internal Replace or troubleshoot the BladeSystem infrastructure components switch on the power See the BladeSystem sne enclosure server maintenance and service blade enclosure and i maintenance and A bus bars on aeai s service guide on the HP website Are any server blade front panel LEDs illuminated See the server blade user guide on the HP website Is the power Verify that sufficient power is available for the server blade See the server blade maintenance and service guide on the HP website Are server blade and power management fault LEDs on Check for loose connections or power cords Replace or troubleshoot the server internal Are the components See the management server blade modules cabled maintenance and properly se
157. problem resolution 18 Diagnostic tlowcharts In this section He ei HHH ge ER ER 19 Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 20 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 20 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 20 e General diagnosis flowchart on page 20 e Power on problems e Server power on problems flowchart on page 22 e pClass server blade power on problems flowchart on page 23 e Class server blade power on problems flowchart on page 25 e POST problems flowchart on page 26 e Server and p Class server blade POST problems flowchart on page 27 e Class server blade POST problems flowchart on page 28 e Operating system boot problems flowchart on page 28 e Server fault indications flowchart on page 29 e Server and p Class server blade fault indications flowchart on page 30 e Class server blade fault indications flowchart on page 31 Diagnostic flowcharts 19 Start diagnosis flowchart Use the following flowchart to start the diagnostic
158. r Guide on the server Documentation CD or at the SmartStart website http www hp com Sservers smartstart for more information Error messages 124 Automatic operating system shutdown initiated due to fan failure Event Type Fan failure Action Replace the fan Automatic Operating System Shutdown Initiated Due to Overheat Condition Fatal Exception Number X Cause Event Type Overheating condition Action Check fans Also be sure the server is properly ventilated and the room temperature is set within the required range Blue Screen Trap Cause NT Kernel Panic Cause UNIX Abnormal Program Termination Cause NetWare Event Type System lockup Action Refer to the operating system documentation Corrected Memory Error Threshold Passed Slot X Memory Module Y Corrected Memory Error Threshold Passed System Memory Corrected Memory Error Threshold Passed Memory Module Unknown Event Type Correctable error threshold exceeded Action Continue normal operation and then replace the memory module during the next scheduled maintenance to ensure reliable operation EISA Expansion Bus Master Timeout Slot X EISA Expansion Bus Slave Timeout EISA Expansion Board Error Slot X EISA Expansion Bus Arbitration Error Event Type Expansion bus error Action Power down the server and then replace the EISA board PCI Bus Error Slot X Bus Y Device Z Function X Event Type Expansion b
159. r supports SmartStart in the HP ProLiant Essentials Foundation Pack Software installation and configuration of the server If the server supports SmartStart refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack Switch settings LED functions drive memory expansion board and processor installation instructions and board layouts Refer to the hood labels and the server user guide The hood labels are inside the access panels of the server and the server user guide is available in the following locations e Documentation CD that ships with the server e HP Business Support Center website http www hp com go bizsupport e HP Technical Documentation website http www docs hp com HP resources for troubleshooting 71 Server and option specifications symbols installation warnings and notices Refer to the server documentation and printed notices Printed notices are available in the Reference Information pack Server documentation is available in the following locations e Documentation CD that ships with the server e HP Business Support Center website http www hp com go bizsupport e HP Technical Documentation website http www docs hp com Teardown procedures part numbers specifications Refer to the server maintenance and service guide available in the following locations e Documentation CD that ships with the server e HP Business Support Center website http www hp com go b
160. r testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem e You must have the appropriate Health Drivers and Management Agents installed on the server E NOTE To verify the server configuration connect to the System Management homepage on page 61 and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date e HP recommends you have access to the server documentation for server specific information e HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process EY NOTE Download the current version of SmartStart from the HP website http www hp com servers smartstart Getting started 14 Common problem resolution In this section loors ge REE EEE NE VE 15 FMS smerte denna et atest aad ened es iene een 15 E Ja EL E EE A A E A E NE E A E E E E E E EE ETA 15 Ford arive RER RE RE RE A ANAE 16 Perales SCSI hard drive LED combinahioMi as ccticesatactacces smcndcatarincae sual Such nae e anexteniats 16 SAS and SATA hard drive LED combinations assisscaiscenssaseseadandenssinoiariavasavesiucenivionansaenusieisirsden
161. r the array accelerator batteries failed Data in array accelerator has been lost Action 1 Verify the integrity of the data stored on the drive Power was not restored within enough time to save the data 2 Perform orderly system shutdowns to avoid leaving data in the array accelerator Error messages 122 1794 Drive Array Array Accelerator Battery Charge Low Array Accelerator is temporarily disabled Array Accelerator will be re enabled when battery reaches full charge Audible Beeps None Possible Cause The battery charge is below 75 percent Posted writes are disabled Action Replace the array accelerator board if the batteries do not recharge within 36 powered on hours 1795 Drive Array Array Accelerator Configuration Error Data does not correspond to this drive array Array Accelerator is temporarily disabled Audible Beeps None Possible Cause Power was interrupted while data was in the array accelerator memory or the data stored in the array accelerator does not correspond to this drive array Action Match the array accelerator to the correct drive array or run ACU Array Configuration Utility on page 54 to clear the data in the array accelerator 1796 Drive Array Array Accelerator Not Responding Array Accelerator is temporarily disabled Audible Beeps None Possible Cause Array accelerator is defective or is missing Depending on the array controller model the cache may be disab
162. ration for Arrays 57 P panic error 50 parameters 53 parity errors 73 74 80 97 part numbers 70 72 passwords 96 patches 50 PCI boards 35 port 85 code expansion board related 133 port 85 code list 131 port 85 code memory related 132 port 85 code miscellaneous 133 port 85 code processor related 131 port 85 code troubleshooting 131 port 85 code viewing 131 POST error messages 84 91 92 99 power calculator 71 power cord 13 power management module error codes 130 power module 124 power problems 32 33 power source 32 power supplies 32 111 112 powering up 55 power on problems flowchart 22 PPM Processor Power Module 42 PPM failure LEDs 16 42 PPM problems 42 106 PPM slots 42 printer problems 45 printers 45 processor error codes 134 135 processor failure LEDs 42 processor problems 42 96 106 processor related port 85 codes 131 processors 42 71 99 ProLiant Support Pack PSP 64 146 PSPs overview 64 Q QuickSpecs 70 R rack stability 13 rack warnings 13 RAID configuration 115 RBSU ROM Based Setup Utility 35 55 See ROM Based Setup Utility RBSU RBSU configuration 55 Index 150 read write errors 36 37 read write issue tape drive 38 redundant ROM 65 98 113 registering the server 71 Remote Insight Lights Out Edition II RILOE II 50 58 remote ROM flash 52 53 remote ROM flash problems 52 remote support and analysis tools 63 required information 139 Resource P
163. re Detected Fan Zone I O Audible Beeps 2 short Possible Cause Required fan is not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected if applicable and each fan is properly seated 3 If the problem persists replace the failed fans 1611 Fan x Not Present Fan Zone CPU Audible Beeps 2 short Possible Cause Required fan is not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected if applicable and each fan is properly seated 3 If the problem persists replace the failed fans Error messages 110 1611 Fan x Not Present Fan Zone I O Audible Beeps 2 short Possible Cause Required fan is not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected if applicable and each fan is properly seated 3 If the problem persists replace the failed fans 1611 Power Supply Zone Fan Assembly Failure Detected Either the Assembly is not installed or multiple fans have failed Audible Beeps None Possible Cause Required fans are missing or not spinning Action 1 Check the fans to be sure they are installed and working 2 Be sure the assembly is properly connected and each fan is properly seated 3 If the problem persists replace the failed fans 4 If a known working replacement fan is not spinnin
164. re Maintenance CD refer to the SmartStart website hitp www hp com servers smartstart to be sure that you are using the latest version of SmartStart For more information refer to the documentation provided with the SmartStart CD Software tools and solutions 63 If you do not use the SmartStart CD to install an operating system drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website hitp www hp com support 27 IMPORTANT Always perform a backup before installing or updating device drivers Version control The VCRM and VCA are Web enabled Insight Management Agents tools that HP SIM uses to facilitate software update tasks e VCRM manages the repository for Windows and Linux PSPs Administrators can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with internet downloads of the latest software from HP e VCA compares software versions and updates Administrators can configure VCA to point to a repository managed by VCRM For more information about version control tools refer to the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website http www hp com go hpsim Resource Pags Resource Pags are operating system specific packages of tools utilities and information for HP servers running certain Mic
165. re component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages Contacting HP 140 Novell NetWare operating systems Collect the following information Whether the operating system was factory installed Operating system version number Printouts or electronic copies to e mail to a support technician of AUTOEXEC NCF STARTUP NCF and the system directory A list of the modules Use CONLOG NLM to identify the modules and to check whether errors occur when the modules attempt to load A list of any SET parameters that are different from the NetWare default settings A list of the drivers and NLM files used on the server including the names versions dates and sizes can be taken directly from the CONFIG TXT or SURVEY TXT files If HP drivers are installed e Version of the PSP used e List of drivers from the PSP Printouts or electronic copies to e mail to a support technician of e SYS SYSTEM SYS LOG ERR e SYS SYSTEM ABEND LOG e SYS ETC CPQLOG LOG e SYS SYSTEMNCONFIG TXT e SYS SYSTEM SURVEY TXT Current patch level A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages SCO operating systems Collect the
166. re properly connected and working 2 Power down the system and attempt to reconnect data power cable to the drive 3 Power up the system Error messages 78 4 If the problem persists power down the system and replace the cable 5 If the problem persists power down the system and replace the drive Drive Bay X is a Replacement Drive Description This drive has been replaced This message is displayed if a drive is replaced in a fault tolerant logical volume Action If the replacement was intentional allow the drive to rebuild Drive Bay X is a Replacement Drive Marked OK Description The drive has been replaced and marked OK by the firmware in one of three possible scenarios the drive was replaced in a non fault tolerant configuration more drives were replaced than the configured faulttolerant configuration mode could sustain or the storage enclosure was powered down before the server preventing the drive from being rebuilt The drive may contain incorrect data Action Verify data on the drives Always power down the server before powering down any external drive enclosures Drive Bay X is Failed Description The indicated physical drive has failed Action 1 Check for loose cable connections Loose connections on page 15 2 If cable connectors are secure replace the drive Drive Bay X is Undergoing Drive Recovery Description This drive is being rebuilt from the corresponding mirror or parity dat
167. re the inserted CD or DVD format is valid for the drive For example be sure you are not inserting a DVD into a drive that only supports CDs Drive is not detected Action 1 Be sure no loose connections on page 15 exist 2 Refer to the drive documentation to be sure cables are connected as required 3 Be sure the cables are working properly Replace with known functional cables to test whether the original cables were faulty 4 Be sure the correct current driver is installed Diskette drive problems Diskette drive light stays on Action 1 Be sure no loose connections on page 15 exist 2 Be sure the diskette is not damaged Run the diskette utility on the diskette CHKDSK on some systems 3 Be sure the diskette is properly inserted Remove the diskette and reinsert correctly into the drive Be sure the diskette drive is cabled properly Refer to the server documentation A problem has occurred with a diskette transaction Action Be sure the directory structure on the diskette is not bad Run the diskette utility to check for fragmentation CHKDSK on some systems Diskette drive cannot read a diskette Action 1 If the diskette is not formatted format the diskette 2 Check the type of drive you are using and be sure you are using the correct diskette type Hardware problems 36 Drive is not found Action Be sure no loose connections on page 15 exist with the drive Non system disk message is displayed
168. reak server Does i condition down to minimal condition cata the Still exist configuration still exist maintenance and service guide for servers or server blades Add one part ata time back on the HP website to configuration to isolate faulty component See the Does maintenance and service condition still Does guide for servers or server exist condition still blades on the HP website Record action exist taken R d VE Ensure the following information eo ay pee is available i ew error information on eSurvey configuration snapshots OS event log file Full crash dump repair tag if sending back a failed part Diagnostic flowcharts 21 Power on problems flowchart Server power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber e The external health LED is red or amber e The internal health LED is red or amber EY NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component Diagnostic flowcharts 22 Start Power On Problems Use Are any component maintenance health LEDs on See the tools to server user guide on the identify the HP website
169. res hardware options software tools and operating systems supported by the server Refer to Software tools and solutions on page 54 for more information Operating system problems and resolutions Operating system problems Operating system locks up Action Scan for viruses with an updated virus scan utility General protection fault occurs A general protection fault or general protection error occurs when the Microsoft operating system terminates suddenly with an error including but not limited to e Miscalculating the amount of RAM needed for an allocation e Transferring execution to a segment that is not executable e Writing to a read only or a code segment e Loading a bad value into a segment register e Using a null pointer A GPF is immediately identifiable by a blue screen with white text and the text may contain information that identities the problem Action e Remove any newly installed software or hardware to verify that they are not the cause e Boot the server in Safe Mode or Last Known Good Configuration Software problems 49 If neither of these actions resolve the problem contact an authorized service provider For more information about debugging tools or specific GPF messages refer to the Microsoft website http www microsoft com whdc devtools debugging default mspx Errors are displayed in the error log Action Follow the information provided in the error log and then refer
170. rives in the array or upgrade to a larger size array accelerator module 1713 Slot Z Drive Array Controller Redundant ROM Reprogramming Failure Replace the controller if this error persists after restarting system Audible Beeps None Possible Cause Flash ROM is failing The controller detected a checksum failure but is unable to reprogram the backup ROM Action 1 Update the controller to the latest firmware version Firmware maintenance on page 65 2 If the problem persists replace the controller 1714 Slot Z Drive Array Controller Redundant ROM Checksum Error Backup ROM has automatically been activated Check firmware version Audible Beeps None Possible Cause The controller flash operation was interrupted by a power cycle or flash ROM is failing The controller detected a ROM checksum error and automatically switched to the backup ROM image Action If this backup ROM image is a lower version than the originally running image update the controller to the latest firmware version 1715 Slot X Drive Array Controller Memory Error s Occurred Warning Corrected Memory Error s were detected during controller memory self test Audible Beeps None Possible Cause The memory is beginning to fail Action If this error persists replace the controller 1720 Slot X Drive Array S M A R T Hard Drive s Detect Imminent Failure SCSI Port Y SCSI ID Audible Beeps None Possible C
171. rmance will be less than optimal until after the rebuild process completes Error messages 82 Logical Drive X Status Wrong Drive Replaced Description A physical drive in this logical drive has failed The incorrect drive was replaced Action 1 Power down the server 2 Replace the drive that was incorrectly replaced 3 Replace the original drive that failed with a new drive CAUTION Do not run the server setup utility and try to reconfi ure or data will be lost p y y g Loose Cable Detected Logical Drives May Be Marked FAILED Until Corrected Description At power up the system does not detect a configured physical drive or an external storage unit that was previously detected before the last system shutdown This event can occur if the user removes one or more drives after the system is powered down or if a loose cable or malfunction prevents the drives from spinning up Action If a drive or enclosure has been removed or disconnected do the following 1 Power down the server 2 Check cabling 3 Power up the server and storage enclosure at the same time If drives are failed or purposely removed while the system is off 1 Reboot the server 2 When prompted during POST press F2 to fail the missing drives Mirror Data Miscompare Description Data was found at reset initialization in the posted write memory however the mirror data compare test failed resulting in that data being marked as invalid Data loss
172. rmation Explanation of the issue the first occurrence and frequency Any changes in hardware or software configuration before the issue surfaced Third party hardware information e Product name model and version e Company name Specific hardware configuration e Product name model and serial number e Number of processors and speed e Number of DIMMs and their size and speed e List of controllers and NICs e List of connected peripheral devices e List of any other optional HP or Compaq hardware e Network configuration Specific software information e Operating system information Operating system information you need on page 139 e List of third party HP and Compaq software installed e PCAnywhere information if installed e Verification of latest drivers installed e Verification of latest ROM BIOS e Verification of latest firmware on array controllers and drives Results from attempts to clear NVRAM Operating system information you need Depending on the problem you may be asked for certain pieces of information Be prepared to access the information listed in the following sections based on operating system used Microsoft operating systems Collect the following information Whether the operating system was factory installed Operating system version number A current copy of the following files e WinMSD Msinfo32 exe on Microsoft Windows 2000 systems e Boot ini e Memory dmp e Event logs e Dr Wa
173. rmation momsen jukset aasbesdandnacepiapabacssnatadeansabapextasnbesenesnecbchas 70 Fault tolerance security care and maintenance configuration and Setup cccseceeeeseeeesteeesereeeneteeesaes 70 Installation and configuration information for the server management SySteM cceceeeeseeceteeeeeeentetees 70 Installation and configuration information for the server setup software cseeeeeeeereesteesteeeseeeeeeeeeees 70 rer vr 70 Key features option RE eae 70 Management ES 71 Operating system installation and configuration information for factory installed operating systems 71 Operating system version SUPpPort rsranrorrrrannvornrvnnrornrvnnrennnvnnsenrrevnreenrevnnenneennereneeeneresnrereeessereeessee 71 Overview of server features and installation instructions cc ccceeseeceseceesereecneeeceseeeesureesneeeeetateneeeeens 71 Power CODOCITY orterna a hem Sdgdes cle ERTELE O A EEE wwagdawes ee dectlen vesgagden deduce sewvandgedeadddeatusgdadters see 71 Registering LE EE EE EE EE ina I ESAE 71 Server configuration information lt 52 1 saseensnsnsdonarsanccmnsdenon dina wwieonnsaavotetea miessnnedeeiamesmddende eden 71 Software installation and configuration of the server cceccesteesseeseeeeeeeeeeesneeseeeceeeesieesteeseeeenireseneens 71 Switch settings LED functions drive memory expansion board and processor installation instructions and board layouts cccccceccesecceeceseceeecceseeeeeesseeeeeesse
174. rnal drives cannot both be attached to the same SCSI port SCSI port Y Check cables Audible Beeps None Possible Cause External and internal connectors of the specified SCSI ports are connected to drives The indicated SCSI bus is disabled until this problem is resolved Action The SCSI bus is not properly terminated when internal and external drives are connected concurrently to the same SCSI bus 1 Power down the server 2 Be sure the cables to the specified port are connected properly and securely Loose connections on page 15 3 Reconfigure the drives to different SCSI ports 1776 Slot X Drive Array Shared SAS Port Connection Conflict Detected Ports 11 1E Storage connections detected on both shared internal and external ports Controller selects internal port until connection is removed from one of the ports Audible Beeps None Action For cable configuration information refer to the controller documentation Error messages 117 1776 Drive Array Reports Improper SCSI Port 1 Cabling Audible Beeps None Possible Cause e The integrated array enabler board failed e The I O board drive backplane fan board or drive backplane failed Action 1 Replace the integrated array enabler board 2 Update the integrated Smart Array option to the latest firmware version Firmware maintenance on page 65 CAUTION Only authorized technicians trained by HP should attempt to remove the I O board If you be
175. roblems 39 1 Be sure the files are not corrupt Run the repair utility for the operating system 2 Be sure no viruses exist on the server Run a current version of a virus scan utility Server response time is slower than usual Action Be sure the hard drive is not full and increase the amount of free space on the hard drive if needed It is recommended that hard drives should have a minimum of 15 percent free space Fan problems General fan problems are occurring Action 1 Be sure the fans are properly seated and working a Follow the procedures and warnings in the server documentation for removing the access panels and accessing and replacing fans b Unseat and then reseat each fan according to the proper procedures c Replace the access panels and then attempt to restart the server 2 Be sure the fan configuration meets the functional requirements of the server Refer to the server documentation 3 Be sure no ventilation problems exist If you have been operating the server for an extended period of time with the access panel removed airflow may have been impeded causing thermal damage to components Refer to the server documentation for further requirements 4 Be sure no POST error messages POST error messages and beep codes on page 92 are displayed while booting the server that indicate temperature violation or fan failure information Refer to the server documentation for the temperature requirements for t
176. rosoft or Novell operating systems The Resource Paqs include utilities to monitor performance software drivers customer support information and white papers on the latest server integration information Refer to the Enterprise Partnerships website http h18000 wwwl hp com partners select Microsoft or Novell depending on the operating system and follow the link to the appropriate Resource Paq ProLiant Support Packs PSPs represent operating system specific bundles of Proliant optimized drivers utilities and management agents Refer to the PSP website http h18000 www hp com products servers management psp html Operating system version support Refer to the operating system support matrix http www hp com go supportos SoftPags SoftPags are software utilities such as diagnostics and configuration utilities software upgrades ROMPags firmware upgrades and fixes that resolve software problems or provide workarounds Refer to the Software and Drivers Download website http h18007 www 1 hp com support files server Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http h18023 www1 hp com solutions pcsolutions pcn html Software tools and solutions 64 Care Pack HP Care Pack Services offer upgrade
177. rray of drives that was connected when the power was off The logical drive configuration information has been updated to add the new logical drives The maximum number of logical drives supported is 32 Additional logical drives will not be added to the configuration Action No action is required 1729 Slot 1 Drive Array Performance Optimization Scan In Progress RAID 4 5 ADG performance may be higher after completion Audible Beeps None Possible Cause RAID 4 5 ADG parity drive s are being initialized Performance of the controller improves after the parity data has been initialized by ARM an automatic process that runs in the background on the controller Action No action is required 1754 Slot X Drive Array RAID ADG configured but ADG is not supported on this controller model Audible Beeps None Possible Cause RAID ADG configured by ADG is not supported on this controller model Action Replace the controller with a model that supports RAID ADG 1762 Slot X Drive Array Controller Firmware Upgrade Needed Audible Beeps None Possible Cause Different firmware versions are running on the base controller and the expansion module controller Action Upgrade the firmware on both the SA6400 base controller and SA6400 expansion module controller to the same version 1763 Array Accelerator Daughtercard is Detached Please Reattach Audible Beeps None Possible Cause Array accelerator module is loose missing or defec
178. rvice guide on the HP website sufficient power available for the server blade Replace or troubleshoot the server blade or Replace or troubleshoot the power server internal components See the server blade arope ai If the maintenance and service m condition guide on the HP website still exists is the Add more power Automatically Power supplies or power On Server choice enclosures See selected Replace or troubleshoot the the server blade Cable all management in iLO BladeSystem infrastructure maintenance and modules property See components See the service guide on the Blade System BladeSystem maintenance the HP website manens a and service guide on the service guide on the HEMNE HP website Change the setting in ILO and reinsert the server blade See the Go to Integrated Lights Out General i User Guide on the Diagnosis HP website Diagnostic flowcharts 24 c Class server blade power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber e The health LED is red or amber A NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component
179. ry Address Error Audible Beeps None Possible Cause Memory failure detected Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 207 Invalid Memory Configuration Detected DIMMs installed when no corresponding processor is detected Description Processor is required to be installed for memory to be used Action Populate the processor socket or remove the DIMM 207 Invalid Memory Configuration DIMMs must be installed in pairs or sequentially Audible beeps 1 long 1 short Possible cause The system is configured with only one FBDIMM and the system does not support single FBDIMM mode or multiple FBDIMMs are installed but were not installed in the proper order Action Do one of the following e Install a valid FBDIMM pair if the system does not support single channel memory mode e Remove and install FBDIMMs in the proper order 207 Invalid Memory Configuration DIMMs Must be Installed Sequentially Audible Beeps 1 long 1 short Possible Cause Installed DIMMs are not sequentially ordered Action Reinstall DIMMs in proper order 207 Invalid Memory Configuration DIMM Size Parameters Not Supported Audible Beeps 1 long 1 short Possible Cause Installed memory module is an unsupported size Action Install a memory module of a supported size Error messages 103 207 Invalid Memory Configuration Incomplete Bank Detected in Bank X Audible Beeps 1 lo
180. s Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions AAN AQ AG AAN This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching G
181. s as indicated Error messages 97 Power Fault Detected in Hot Plug PCI Slot x Audible Beeps 2 short Possible Cause PCI X Hot Plug expansion slot was not powered up properly Action Reboot the server Power Supply Solution Not Fully Redundant Audible beeps None Possible cause The minimum power supply requirement is installed but a redundant power supply is missing or failed Action Do one of the following e Install a power supply e Replace failed power supplies to complete redundancy Redundant ROM Detected This system contains a valid backup system ROM Audible Beeps None Possible Cause The system recognizes both the system ROM and redundant ROM as valid This is not an error Action None REDUNDANT ROM ERROR Backup ROM Invalid run ROMPAG to correct error condition Audible Beeps None Possible Cause The backup system ROM is corrupted The primary ROM is valid Action Run ROMPag Utility SoftPaqs on page 64 to flash the system so that the primary and backup ROMs are valid REDUNDANT ROM ERROR Bootblock Invalid contact HP Representative Audible Beeps None Possible Cause ROM bootblock is corrupt Action Contact an authorized service provider REDUNDANT ROM ERROR Primary ROM invalid Booting Backup ROM run ROMPAQ to correct error condition Audible Beeps None Possible Cause The primary system ROM is corrupt The system is booting from the redundant ROM
182. s downtime and provides information on one pass The diagnosis feature should be used e To troubleshoot why a hard drive is in a particular state e When HP SIM reports a hard drive pre failure or that a hard drive has failed e When data corruption or storage problems occur but no physical indications are evident e When conflicting errors exist e When repeated failures occur Survey Utility Survey Utility a feature within HP Insight Diagnostics on page 61 gathers critical hardware and software information on ProLiant servers This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration Survey Utility is installed with every SmartStartassisted installation or can be installed through the HP PSP ProLiant Support Packs on page 64 NOTE SmartStart version 7 5 and later provides the memory spare part numbers for the server Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From withi
183. s have not resolved the problem consider reconfiguring the system Before you take this step 1 Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems It may be advantageous to start over by removing and reinstalling the problem software or in some cases by using the System Erase Utility and reinstalling all system software CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility 2 Be sure the server has adequate resources processor speed hard drive space and memory for the software Be sure the server ROM is current and the configuration is correct Be sure you have printed records of all troubleshooting information you have collected to this point Be sure you have two good backups before you start Test the backups using a backup utility 7 SS Check the operating system and application software resources to be sure you have the latest information 7 If the last known functioning configuration does not work try to recover the system with operating system recovery software e Microsoft operating systems Windows Server 2003 Automated System Recovery Diskette If the operating system was factory i
184. s lost but not because of the battery being discharged Action Be sure the array accelerator is properly seated If the error persists you may need to replace the array accelerator Accelerator Status Dirty Data Detected has Reached Limit Cache still enabled but writes no longer being posted Description Number of cache lines containing dirty data that cannot be flushed written to the drives has reached a preset limit The cache is still enabled but writes are no longer being posted This problem usually occurs when a problem with the drive or drives occurs Action Resolve the problem with the drive or drives The controller can then write the dirty data to the drives Posted writes operations are restored Accelerator Status Dirty Data Detected Unable to write dirty data to drives Description At least one cache line contains dirty data that the controller has been unable to flush write to the drives This problem usually occurs when a problem with the drive or drives occurs Action Resolve the problem with the drive or drives The controller can then write the dirty data to the drives Accelerator Status Excessive ECC Errors Detected in at Least One Cache Line As a result at least one cache line is no longer in use Description At least one line in the cache is no longer in use due to excessive ECC errors detected during use of the memory associated with that cache line Action Consider replacin
185. sannioes niedaniiaeds 17 Loose connections Action e Be sure all power cords are securely connected e Be sure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e Ifa fixed cable tray is available for the server be sure the cords and cables connected to the server are correctly routed through the tray e Be sure each device is properly seated e If a device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e f problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Updating firmware To update the system ROM or option firmware use HP Smart Components These components are available on the Firmware Maintenance CD and the HP website http www hp com support The most recent version of a particular server or option firmware is available on the following e HP Support website http www hp com support e HP ROM BIOS Firmware Updates website hitp h18023 www
186. sdvh os erties toseteei ennai aa eieiaeea DAMEN 82 logical Drive X Stctsi Oyerheated ensis n weber tolant Gaarden dan 82 Logical Drive X Status Overheating ccccceseseecseeceenereeceseeceeeeenueeecnaeeesceeesneeecnaeeeeceeecteeeenaeennats 82 Logical Drive X Status Recovering rebuilding data on a replaced drive ccceceeseceesteestteeseteeeeaes 82 Logical Drive X Status Wrong Drive Replaced cccceesseeceseeeeereeeseaeeceeeeeneeeecnseeeseeeenteeeenaeeeenaes 83 Loose Cable Detected Logical Drives May Be Marked FAILED Until Corrected cccseseeeseeeteeeneeeees 83 Mirror Data MiscCOmpare s iv ssiecccededesiisesevedideccensnadesuceseeeeccnesesutueyedcescdudee duvcoeceesusontusswevegecestadaeaedwenes 83 No Configuration tor Array Accelerator Board sciisscsaives oesacelenseasabevvesacenesantor i sneatouasanteryeisncstonanneeans 83 One or More Drives is Unable to Support Redundant Controller Operation rrrrrrrrrorrvrerrevrvrerrrrnrnrerren 83 Other Controller Indicates Different Hardware Model csccceseseeceseeeesereeceeeeceeeeeneeeecnseeeetateneneeeens 83 Other Controller Indicates Different Firmware Version cccsscceceeeceesereeceseeceeeeesueeecnseeeeneeeeneeeensaeens 84 Other Controller Indicates Different Cache Size vassere 84 Processor Reduced Power Mode Enabled in RBSU Lunnan sakket 84 Processor Not Started Processor Stalled cccccccccccceccescesssseeeeeeeceesesssseeeeeeeccesessseaee
187. seeeesenettseaaeeeeees 84 Processor Not Started Stepping Does Not M tehuanuanmGeutmeeoastsisunne esse vendre daeradersaenioeds 84 Processor Not Started Unsupported Processor Stepping ccsscceceeseeeeceeceneeeeseeeecnseeeeteeenteeeenaeeeeaaes 84 Processor Not Supported Unsupported Core Speed rarnrrnnnarvrnnrerrvrnrrrrenrnrervernrnereernrnerssernnsesrennnner 84 RIS Copies Between Drives Do Not Match cccccccccssscceceseceeecesseeescseeeesceseceeecessseeesesseeesenaseeeeesaaes 84 SCSI Port X Drive ID Y Failed REPLACE failure message cceceeeeseeeeseeeeceeeeenseeeeseeecnseeeeseeentaeeeens 85 SCSI Port X Drive ID Y Firmware Needs Upgrading cccssceeeereeeeeseeceneeeeneeeeceseeeneeeenueeecnaeeenseeeess 85 SCSI Port X Drive ID Y Has Exceeded the Following Threshold s cscceeeeseceeseeeetereeenseeenateeteeeens 85 SCSI Port X Drive ID Y is not Stamped for Monitoring uanusaooratmvaraluikeinevnnvdn 85 SCSI Port X Drive ID Y May Have a Loose Connection cssceeeeceeeceeeceeeeeeeeeeeeeeecaaaeeeeeeeeeeeeeaaaaenneees 85 SCSI Port X Drive ID Y RIS Copies Within This Drive Do Not Match rarrrrranorvrrerervnrenrererreresrernrsereennr 85 SCSI Port X Drive ID Y S M A R T Predictive Failure Errors Have Been Detected in the Factory Monitor and Performance bi Pe tate emt a enn Rr ea re DT er ee eR serene ee aan 85 SCSI Port X Drive ID Y S M A R T Predictive Failure Errors Have Been Detected in
188. seeeesssneeesesseeeeseceseeescsaeeesensaaes 76 Array Accelerator Battery Pack X not Fully Charged 52 2csice eccisgsstcbaiancancatageavedusenconeatagescedanoeceapsoncen cones 76 Array Accelerator Battery Pack X Below Reference Voltage Recharging cccesteeeeteeeestreeenreeenseees 76 Board in Use by Expand Operdti oid naiacidscosiarsiacetincaniaaeauea eee ame 76 Board FP AACS MS NR ER seers 76 Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing cssseereeereeeeeeneees 76 Cache Has Been Disabled Likely Caused By a Loose Pin on One of the RAM Chips ccccceceeereeees 77 Configuration Signature is ZEUS x02 so csauveencesnnaqnetaa seenrosdenoesnnd seacnceceunopiand iatmactatadowanannenastedoudbtindsaks 77 Configuration Signature Mismatch 1 5 04 c cactoascduavasscecnsteegs iebseetensate Minigaacedlicdnsdeaeasaaelubastonioeseateniesas 77 Controller Communication Failure OcCUrred ccccceeeseeceseeeeseeeeseceeceeeeesueeeceaeeensaeeetueeesnseeeeceeeeneeeess 77 Controller Detected NVRAM Configuration not Present cccccscseesseeestesereesneecnseceeeesneeenreceeeeseeeneees 77 Controller Firmware Needs Upgrading ccccccssseeeeseeceseeceeeeeeneeceneeeeceseecsaeeeeneeesseaeeenresenteeeenaeeees 77 Controller is Located in Special Video Slot ccccccccccessececcssseeceeseseeeecsseeecesseeecesseseeseeseeeeeenenseeees 77 Controller Is Not Conligured Lamer nd ude aent 77 Controller Reported PO
189. server serial number and product ID on page 57 Expansion board related port 85 codes Expansion board related port 85 codes display in the format 6xh 2 IMPORTANT Reboot the server after completing each numbered step If the error condition continues proceed with the next step To troubleshoot expansion board related error codes 1 2 Reseat all expansion boards Bring the server to base configuration by removing all components that are not required by the server to complete POST This process can include removing all e Expansion boards e Processors except the processor installed in socket 1 Z IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly 4 5 6 e PPMs except the PPM installed in slot 1 e DIMMs except the first bank e Hard drives e Peripheral devices Install the expansion boards one at a time rebooting between each installation to isolate the failed expansion board Replace the failed expansion board if applicable Replace the PCI riser board if applicable Replace the system board Z IMPORTANT replacing the system board or clearing NVRAM you must re enter the server serial number through RBSU Re entering the server serial number and product ID on page 57 Miscellaneous port 85 codes To troubleshoot all other port 85 codes i IMPORTANT Reboot the server after completing each numbered step If the error cond
190. sible On fot The drive is online but it is not active currently Flashing regularly Amber flashing Do not remove the drive Removing a drive may regularly 1 Hz terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Do not remove the drive Removing a drive may 1 Hz terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Common problem resolution 17 Online activity LED Fault UID LED Interpretation green amber blue Flashing irregularly Amber flashing The drive is active but a predictive failure alert has been regularly 1 Hz received for this drive Replace the drive as soon as possible irregularly The drive is active and it is operating normally Steadily amber A critical fault condition has been identitied for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible ED The drive is offline a spare or not configured as part of an array Common
191. srenanresessavnrsessnnrserensvsssessnnssessnnn 10 375445 xx4 May 2006 ernnnnrrrrnrrrvrvvnnnnnrrnenrrerrrrnnnnrrnnensnerernnnnsrrnsesserernnnnsarnsssseeeernnnnsrsnssssesesnnnnnnn 10 375445 xx3 September 2005 rrrrnrravvvrnrnavvrnrrrrerrnrerrerrnrerrenvvrersssnrnsessennnrersennnrersesnrsersssnnnsessennnser 10 Comino iae RANE LE EE PR GEN er ai 11 Prediagnostie 0 JRR EE EE 12 Important safety information rarrrrrrnavvrrrrervrrerrevrrrrernavnrnernarvrnenssrnrnrrssennnressennrnersennrnerssenrnreesennnser 12 Symptom information Vase ea eda 14 Prepare the server f r diagnosis sscssscessecscasnaensecsannnsaadsaeasecsannnnsdabsbessiasnnnssabsaetecnsnadenvesbsabastaossanas 14 Es es EEE pier ere NE EE ere ie tearte eee 15 loose tole 100 ERE EE 15 FNS aa adan 15 Updating Le gt LEESE EE EEE NE kia asianieeess 15 Hard drive leukemi vonknijsuineujen 16 SAS and SATA hard drive guidelines lt 5 casctrcn cece ianarsetauiacscenssceeuea ee eneananeategucieceniemnmeeaawenuneneans 16 h rive UIC NSS aterese vse cca E ETE ade E ennai a S E 16 Hot plug SCSI hard drive D ve SJ 16 SAS and SATA hard drive LED combinations 13s sescundtvintvwetinaxcisenlita sesser deni eee naan aan aoe 17 Higgnostie Wow hae sininen aiiin EE EEEE EEE ENEE 17 Toven ssrin nias see 19 Star diagnosis Howeha essea on E E E E E ES 20 General diagnosis Tale 20 Power on problems flowchart cccccccceccsseccecssseececseseeeeescnseeeesceseeeecseseeeeeeceeeeescnseeeecseseeeees
192. started with a Signature of Zero Description ADU Array Diagnostic Utility on page 63 did not find a valid configuration signature to use to get the data NVRAM may not be present unconfigured or the signature present in NVRAM may not match the signature on the controller Action Run the server setup utility to configure the controller and NVRAM Disable Command Issued Description The issuing of the Accelerator Disable command has disabled posted writes This occurred because of an operating system device driver Action Restart the system Run ACU Array Configuration Utility on page 54 to reinitialize the array accelerator board Drive Bay X Firmware Needs Upgrading Description Firmware on this physical drive is below the latest recommended version Action Update the drive to the latest firmware version Firmware maintenance on page 65 Drive Bay X has Insufficient Capacity for its Configuration Description Drive has insufficient capacity to be used in this logical drive configuration Action Replace this drive with a larger capacity drive Drive Bay X has Invalid M amp P Stamp Description Physical drive has invalid monitor and performance data Action Run the server setup utility to properly initialize this drive Drive Bay X Has Loose Cable Description The array controller could not communicate with this drive at power up This drive has not previously failed Action 1 Be sure all cables a
193. steps to resolve the problem Stop when the problem is resolved 1 Reseat the power management module 2 Replace the power management module Power management module backplane error codes LED code 8 1 8 2 8 3 8 4 8 5 8 6 8 7 or 8 8 Location Power management backplane Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Press the power management module reset button Unknown power management module error code LED code 19 1 Location Unknown Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Press the power management module reset button Port 85 codes and iLO messages Troubleshooting the system using port 85 codes 1 Locate the port 85 code display iy IMPORTANT Be sure the port 84 85 switch is set to display port 85 codes 2 Locate the code in the following table For example if the port 85 code displays 31h see Processor related port 85 codes on page 131 for more information 3xh Port 85 codes in this format indicate processor related errors See Processor related port 85 codes on page 131 for more information Port 85 codes in this format indicate memory related errors See Memory related port 85 codes on page 132 for more information 6xh Port 85 codes in this format indicate expansion board related errors See Expansion board related port 85 codes on page 133 for more information All other c
194. studetetcnhanedvestaaitedennddsssedaeesdagencsses 64 Proliant Support PGCKS lt ic2ss sccaccesetadetersducdecsssiagcoseas fuencessdagdsaatdenesdeddagoeets EE AE EEOAE T NEEE dannes 64 Operating system version SUPpPort ss iisiitiiitt titt cece rtt t t rr EEEE EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE EEEE E EEE EEE 64 Solni ae lo FEAE AE E EE EET EA E SE E E EE T 64 Change control and proactive notification cccsscissncssasecsessssaeccesnesecenasascanecsnnskcassosdsasnasapaadsbensatensnsanceds 64 Care Pack RE EEE ER REN NR 65 Firmware maintenance usunt are bakerste E 65 Types TROMS 65 Methods for updating firmware aurusvcqeas Gassen 66 Current firmware Versions usunne atm avalac biel aie a a id a eE 67 Updating TNT See Aker 67 HP resources for o gt ee ne een eee eine neon cea iiaiai 69 esker 69 HP website ssassn ien EEE a EER i Ee ukene leke 69 Sa ee LS REE ET 69 Serv eee LE NE 69 Ma eee gg ee RR RR EK NE NR eae maxon ste EOI E 69 Natural language search assistant iiusihiacestadaitentnd soevereediaieyiaaeue ann bekke 69 MSGS POEM JE NN EE 69 Whitepapers anses keraitene anai 70 General server FOU Laden Gees A EEEE EEE T gees EEE E E mama SE E rE ESER EEEE 70 Additional product information ccccccccccccescesecsescsseceeecessueeeccseeeesesseseeecessseeescsseeesessseeeecseetesensaaes 70 Device driver INCHING ICH 4 14505 csapstareoniiveckansentuon videskakaaneeibsdiaaeoanraatsanisaashsatineearavaabehian dekar 70 External cabling info
195. system problems 35 K keyboard 44 97 keyboard problems 44 106 107 KVM 44 L LEDs 33 LEDs troubleshooting 17 Linux 52 140 local I O cable 45 logical drive failure of 81 82 83 115 logical drive migrating 112 loose connections 15 M maintenance and service guide 72 Index 149 Management Agents 59 Management CD 58 70 71 management tools 58 media issue tape drive 38 MEGA4 XX HAM 50 memory 41 56 71 103 104 105 125 memory boards 106 memory count error 41 memory error 103 memory not recognized 41 42 memory problems 41 memory configuring 56 103 104 105 memory mirrored 54 105 memory online spare 56 memory RAID 105 memory related port 85 codes 132 Microsoft operating systems 139 miscellaneous port 85 codes 133 modem problems 45 modems 45 46 monitor 43 44 mouse 44 mouse problems 44 N Natural Language Search Assistant 69 network connection problems 53 network controller problems 47 network controllers 47 48 network interconnect blades 48 new hardware 33 NMl event 94 95 96 97 no dialtone 45 Novell NetWare 50 141 O One Button Disaster Recovery 99 online spare memory 56 105 online troubleshooting resources 69 Open Services Event Manager 63 operating system crash 49 operating system problems 49 125 operating system updates 50 operating systems 49 50 52 64 71 139 option ROM 66 Option ROM Configuration for Arrays ORCA 57 ORCA Option ROM Configu
196. t module reset button Reseat the interconnect module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Replace the interconnect module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Interconnect Module B 10 Connector Error Code LED code 16 1 or 16 2 Location Interconnect module side B 10 connector Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 2 Press the server blade management module reset button Reseat the interconnect module Error messages 129 For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Replace the interconnect module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Interconnect Module B 6 Connector Error Code LED code 18 1 or 18 2 Location Interconnect module side B 6 connector Action Perform the following steps to resolve the problem Stop when the problem is resolved i 2 Press the server blade management module reset button Reseat the interconnect module For more information
197. t of a fault tolerant configuration do not replace the drive unless all other drives in the array are online 1724 Slot X Drive Array Physical Drive Position Change s Detected Logical drive configuration has automatically been updated Audible Beeps None Possible Cause The logical drive configuration has been updated automatically following physical drive position changes Action No action is required 1725 Slot X Drive Array Optional SIMM Failure Detected Audible Beeps None Possible Cause SIMM has been automatically disabled due to memory errors or unsupported SIMM type installed Action Replace the SIMM memory module on the indicated controller 1726 Slot X Drive Array Array Accelerator Memory Size Change Detected Array Accelerator configuration has automatically been updated Audible Beeps None Possible Cause The array accelerator configuration has been updated automatically due to replacement of the array accelerator or controller with one having different cache memory size Action Run the ACU Array Configuration Utility on page 54 to change the default cache read write allocation ratio Error messages 114 1727 Slot X Drive Array New Logical Drive s Attachment Detected If more than 32 logical drives this message will be followed by Auto configuration failed Too many logical drives Audible Beeps None Possible Cause The controller has detected an additional a
198. t temperature above the optimal temperature battery life is reduced by 50 percent Low battery warning is displayed Action 1 2 Plug the UPS into an AC grounded outlet for at least 24 hours to charge the batteries and then test the batteries Replace the batteries if necessary Be sure the alarm is set appropriately by changing the amount of time given before a low battery warning Refer to the UPS documentation for instructions One or more LEDs on the UPS is red Action Refer to the UPS documentation for instructions regarding the specific LED to determine the cause of the error General hardware problems Problems with new hardware Action 1 Refer to the server documentation to be sure the hardware being installed is a supported option on the server Remove unsupported hardware Hardware problems 33 2 Refer to the release notes included with the hardware to be sure the problem is not caused by a change to the hardware release If no documentation is available refer to the HP support website www hp com support 3 Be sure the new hardware is installed properly Refer to the device server and OS documentation to be sure all requirements are met Common problems include e Incomplete population of a memory bank e Installation of a processor without a corresponding PPM e Installation of a SCSI device without termination or without proper ID settings e Setting of an IDE device to Primary Secondary when t
199. tape can be formatted Media issue Action 1 Verify that the correct media part number is being used 2 Run the Media Validation Test in HP StorageWorks Library and Tape Tools 3 Check for media damage e Incorrect label placement e Broken missing or loose leader pin e Damaged cartridge seam e Usage in incorrect environment 4 Check if the Tape Error LED is flashing a Reload the suspect tape If the Tape Error LED stops flashing the problem has cleared b Load a new or known good tape If the Tape Error LED stops flashing the problem has cleared c Reload the suspect tape If the Tape Error LED flashes discard the suspect media as faulty 5 Discard any media that has been used at temperatures greater than 45 C 113 F or less than 5 C 41 F Hardware problems 38 Hard drive problems System completes POST but hard drive fails Action 1 PP Pp Be sure no loose connections on page 15 exist Be sure no device conflict exists Be sure the hard drive is properly cabled and terminated if necessary Be sure the hard drive data cable is working by replacing it with a known functional cable Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated No hard drives are recognized Action h 2 3 4 Be sure no power problems on page 32 exist Check for loose connections on page 15 Be sure that the controller supports the hard drives being installed
200. te 9 Be sure the controller drivers are up to date 10 Be sure a valid IP address is assigned to the controller and that the configuration settings are correct 11 Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated Network controller has stopped working Action l Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation Hardware problems 47 2 Be sure the correct network driver is installed for the controller and that the driver file is not corrupted Reinstall the driver Be sure no loose connections on page 15 exist Be sure the network cable is working by replacing it with a known functional cable Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable Be sure the network controller is not damaged Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated Network controller stopped working when an expansion board was added Action 1 Be sure no loose connections on page 15 exist 2 Be sure the server and operating system support the controller Refer to the server and operating system documentation 3 Be sure the new expansion board has not changed the server configuration requiring reinstallation of the network driver a Uninstall the network controller driv
201. tem administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features e Works offline and online e Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems Z IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information refer to the HP website http h18000 wwwl hp com support files index html For OS specific procedures refer to the HP Online ROM Flash User Guide on the HP website http h18023 www1 hp com support tiles server us romflash html Offline ROM flash technology ROMPag utility The ROMPaq diskette is bootable and contains all the necessary system and option ROM image files and the configuration files required to upgrade the ROM firmware ROMPag diskettes include ROM images for one or more servers that are a part of the same family To flash the ROM using ROMPaq 1 Download the system ROMPoq utility diskette for each target server or option
202. th standard USB support and legacy USB support Standard support is provided by the operating system through the appropriate USB device drivers HP provides support for USB devices before the operating system loads through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 1 1 Legacy USB support provides USB functionality in environments where USB support is normally not available Specifically HP provides legacy USB functionality at e POST e RBSU e Diagnostics e DOS e Environments which do not support USB natively For more information on ProLiant USB support refer to the HP website http www compag com products servers platforms usb support html Clustering software If the server uses cluster software such as Microsoft Cluster Server or Novell Cluster Services refer to the documentation provided with the application for cluster troubleshooting information For software troubleshooting information and frequently asked questions refer to the Microsoft or Novell websites To collect information on cluster configurations run the Cluster Monitor integrated with HP SIM HP Systems Insight Manager on page 59 For additional clustering documentation refer to the High Availability website http h18004 wwwl hp com Ssolutions enterprise highavailability Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool avail
203. the Power Monitor and Fremme Disse SN 86 SCSI Port X Drive ID Y Was Replaced On a Good Volume failure message rrrrnrrrnrnrnrrvrnnrrn vnr 86 Set Contiguration Command 1506 d ss ssie esros ir easain a eee aS 86 SOMMINMW Elie upgrade re iredi kurderne AASER 86 Storage Enclosure on SCSI Bus X has a Cabling Error Bus Disabled ceccceesseeeeereeeeseeenseennteeeens 86 Storage Enclosure on SCSI Bus X Indicated a Door Alert ccccecsceceeseceesereecteeeenseeeeseeesneeeesaeentaeeeens 86 Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure ccceeceseceesseeeeeeeeeeeeesseeeeeneeeens 86 Storage Enclosure on SCSI Bus X Indicated an Overheated Condition cceccceesseeeeesecesseeessnteneneeeens 87 Storage enclosure on SCSI Bus X is unsupported with its current firmware Version ccsseeeesseeeeneeeees 87 Storage Enclosure on SCSI Bus X Indicated that the Fan Failed eccceeccceeseseeceseeeeteeeesereeeneeeetneeenes 87 Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded cceceesseeesseeeseeceeeeeeseeneneeeens 87 Storage Enclosure on SCSI Bus X Indicated that the Fan Module is Unplugged csccssteeeetteeeteeeens 87 Storage Enclosure on SCSI Bus X Wide SCSI Transfer Failed ceccceescceeseeeeceseeeeseeeeeneeeensatensneeeens 87 Swapped cables or configuration error detected A configured array of drives ceseseeeeteeeesteeeenteeens 88
204. the card from the slot reported in the message Unsupported Processor Detected System will ONLY boot ROMPAQ Utility System Halted Audible Beeps 1 long 1 short Possible Cause Processor and or processor stepping is not supported by the current system ROM Action Refer to the server documentation for supported processors If a ROM version exists that supports the processor 1 Power down the server 2 Insert a Systems ROMPAQ diskette containing the latest ROM version 3 Boot the system to flash the system to the latest ROM version Allow 15 minutes for the process to complete Successful completion is indicated by a series of beeps of increasing pitch USB Tape based One button Disaster Recovery OBDR drive detected lt lt Press F8 for configuration options gt gt Select a configuration option Error messages 99 1 Enable OBDR 2 Exit Audible Beeps None Possible Cause A USB tape device that supports One Button Disaster Recovery OBDR is installed in the system Action 1 Press 1 or 2 e Pressing 2 exits the configuration e Pressing 1 starts the configuration The following message appears Attempting to enable OBDR for the attached USB tape drive 2 Observe the configuration progress The following error may appear Error USB tape drive not in Disaster Recovery mode 3 Follow the onscreen directions Remove power to USB drive and reboot The following message should appear OBDR is now enabled for the
205. the reduced power mode in RBSU the processor are displayed as their reduced speed during POST This message indicates that the RBSU reduced power mode has been enabled and also indicates the maximum speed for the installed processors Processor Not Started Processor Stalled Description If processor fails to launch or fails after being launched but before completing its initialization the processor is not started and this message is displayed This is likely a defective processor Processor Not Started Stepping Does Not Match Description If a processor has a stepping different than the bootstrap processor the processor is not started and this message is displayed Processor Not Started Unsupported Processor Stepping Description If a processor has an unsupported stepping it is not started and this message is displayed Processor Not Supported Unsupported Core Speed Description If a processor has a core speed that is incompatible with the other installed processors the processor is not started and this message is displayed RIS Copies Between Drives Do Not Match Description The drives on this controller contain copies of the RIS that do not match The hard drives in the array do not have matching configuration information Action 1 Resolve all other errors encountered 2 Obtain the latest version of ADU and then rerun ADU Array Diagnostic Utility on page 63 3 If unconfigured drives were added configure
206. these drives using ACU Array Configuration Utility on page 54 4 If drives or arrays were moved be sure the movement follows the guidelines listed in the documentation for the array controller Error messages 84 5 If the error persists after completing steps 1 through 4 contact an HP authorized service provider SCSI Port X Drive ID Y Failed REPLACE failure message Description ADU Array Diagnostic Utility on page 63 detected a drive failure Action Correct the condition that caused the error if possible or replace the drive SCSI Port X Drive ID Y Firmware Needs Upgrading Description Drive firmware may cause problems and should be upgraded Action Update the drive to the latest firmware version Firmware maintenance on page 65 SCSI Port X Drive ID Y Has Exceeded the Following Threshold s Description The monitor and performance threshold for this drive has been violated Action Check and resolve the threshold that has been violated SCSI Port X Drive ID Y is not Stamped for Monitoring Description The drive has not been stamped with monitor and performance features Action To stamp without destroying the current configuration 1 Run ACU Array Configuration Utility on page 54 2 Change the array accelerator size and save the configuration 3 Change the array accelerator back to the original size and save again This should cause ACU to stamp the drive with monitoring and performance fea
207. tive Action 1 Reseat array accelerator module 2 If the problem persists replace the array accelerator module 1764 Slot X Drive Array Capacity Expansion Process is Temporarily Disabled followed by one of the following Expansion will resume when Array Accelerator has been reattached Expansion will resume when Array Accelerator has been replaced Expansion will resume when Array Accelerator RAM allocation is successful Expansion will resume when Array Accelerator battery reaches full charge Error messages 115 Expansion will resume when automatic data recovery has been completed Audible Beeps None Possible Cause The capacity expansion process has been temporarily disabled Action Follow the action that is displayed onscreen to resume the capacity expansion process 1753 Slot Z Drive Array Array Controller Maximum Operating Temperature Exceeded During Previous Power Up Audible Beeps None Possible Cause Controller is overheating Action Be sure adequate system cooling and sufficient airflow across controller are available 1768 Slot X Drive Array Resuming Logical Drive Expansion Process Audible Beeps None Possible Cause Power was lost while a logical expansion operation was performed A controller reset or power cycle occurs while array expansion is in progress Action No action is required 1769 Slot X Drive Array Drive s Disabled Due to Failure During Capacity Expansion Select F1 t
208. to this category iy IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Error messages 92 Non numeric messages or beeps only Advanced Memory Protection mode Advanced ECC Audible Beeps None Possible Cause Advanced ECC support is enabled Action None Advanced Memory Protection mode Advanced ECC with hot add support Audible Beeps None Possible Cause Advanced ECC with Hot Add support is enabled Action None Advanced Memory Protection mode Online spare with Advanced ECC Xxxx MB System memory and xxxx MB memory reserved for Online Spare Audible Beeps None Possible Cause This message indicates Online Spare Memory is enabled and indicates the amount of memory reserved for this feature Action None Advanced Memory Protection mode Multi board mirrored memory with Advanced ECC Xxxx MB System memory and xxxx MB memory reserved for Mirroring Audible Beeps None Possible Cause This message indicates Mirrored Memory is enabled and indicates the amount of memory reserved for this feature Actio
209. ts Out technology cccccseseceseecseeceeceneecseeeeeeeeeesnreeneeseeeessesseseneeesieesnteseeeeeneeentesees 58 FUN 59 Slorage Vare library and tape Nasse 59 FSsrsbomeravp sJrSJe 59 Management Aqenisu nousnemureusetans bopvsee4 edevacdapppuseys umettede 59 HP ProLiant Essentials Virtualization Management Software cccceceeceeeteeseeeseeeeeeeeeneesneeseeeeeeeeneetses 59 HP ProLiant Essentials Server Migration Pack Physical to ProLiant Edition 60 HP BladeSystem Essentials Insight Control Data Center Edition onrrevnrrnvrnnvvnnvvrnnvenevenevvnnrvrnerrrrrsrernene 60 HP Control sdgv4e2evvqvv vevevvqd v4v avvqjv vvvvumvees sa 60 System Management homepage Lunssmasuannmnsenneiuukeindednidseentninsdse M dndnises 61 USB SUPDOM OVE A TE T SEE ENE E A E E dadaneusaseaddeledagencieves 61 Contents 4 SE EO i Le LEE eR ROTOR Ce Teen ER 61 HI 61 HP Insight Dole estere 61 Survey Ufilitysstusinadttberdnitidae due AA TERRA rar E rani eda slat letaspestiased 62 Integrated Management levvvvvpr JJ 62 Array Diagnostic lity vaare 63 Remote support and s pla ps 63 HP Instant Support Enterprise Edition VJ Se 63 Web Based Enterprise SSG 63 Open Services Event Manager uurarnvannvarnvannvennrvnnneverennnerrrvennsnrsversserssennserssvnnsvnssversenssvnnssersevnsseneee 63 NN 63 PE PENE EE 63 Version CONTO RENE NERE RE rede weeasnat 64 Resource PAGS sis sschcieswsdigiassesncussavisdeaededaccdessiduaedecenatheseddadaverenccea o
210. tson log drwtsn32 log if a user mode application such as the Insight Agents is having a problem e IRQ and I O address information in text format Contacting HP 139 An updated Emergency Repair Diskette If HP drivers are installed e Version of the PSP used e List of drivers from the PSP The drive subsystem and file system information e Number and size of partitions and logical drives e File system on each logical drive Current level of Microsoft Windows Service Packs and Hotfixes installed A list of each third party hardware component installed with the firmware revision A list of each third party software component installed with the version A detailed description of the problem and any associated error messages Linux operating systems Collect the following information Operating system distribution and version Look for a file named etc distribution release for example etc redhat release Kernel version in use Output from the following commands performed by root e lspci v e uname a e cat proc meminfo e cat proc cpuinfo e rpm ga e dmesg e Ismod e ps ef e ifconfig a e chkconfig list e mount Contents of the following files e var log messages e etc modules conf or etc conf modules e etc lilo conf or etc grub conf e etc fstab If HP drivers are installed e Version of the PSP used e List of drivers from the PSP var log hppldu log A list of each third party hardwa
211. tures SCSI Port X Drive ID Y May Have a Loose Connection SOLUTION Turn the system off and attempt to reattach any loose connections If this does not work replace the cable s and connection s Description SMART is unable to communicate with the drive because the cable is not securely connected or the drive cage connection has failed Action 1 Power down the system 2 Reconnect the cable securely 3 Restart the system 4 If the problem persists replace the cables and connectors as needed SCSI Port X Drive ID Y RIS Copies Within This Drive Do Not Match Description The copies of RIS on the drive do not match Action Check for other errors The drive may need to be replaced SCSI Port X Drive ID Y S M A R T Predictive Failure Errors Have Been Detected in the Factory Monitor and Performance Data SOLUTION Please replace this drive when conditions permit Error messages 85 Description A predictive failure warning for this hard drive has been generated indicating that a drive failure is imminent Action Replace this drive at the earliest opportunity Refer to the server documentation for drive replacement information before performing this operation SCSI Port X Drive ID Y S M A R T Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data SOLUTION Please replace this drive when conditions permit Description A predictive failure warning for th
212. u believe the system board requires replacement contact HP Technical Support before proceeding 2 Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 400 Series 40X Parallel Port X Address Assignment Conflict Audible Beeps 2 short Possible Cause Both external and internal ports are assigned to parallel port X Action Run the server setup utility and correct the configuration 404 Parallel Port Address Conflict Detected A hardware conflict in your system is keeping some system components from working correctly If you have recently added new hardware remove it to see if it is the cause of the conflict Alternatively use Computer Setup or your operating system to insure that no conflicts exist Audible Beeps 2 short Possible Cause A hardware conflict in the system is preventing the parallel port from working correctly Action 1 If you have recently added new hardware remove it to see if the hardware is the cause of the conflict 2 Run the server setup utility to reassign resources for the parallel port and manually resolve the resource conflict 3 Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated Error messages 107 600 Series 601 Diskette Controller Error Audible Beeps None Possible Cause Diskette controller circuitry failure occurred Action 1 Be sure the diskette drive cables are connecte
213. udible Beeps None Possible Cause An invalid password was entered Action Enter a valid password to access the system Invalid Password System Restricted Audible Beeps None Possible Cause A valid password that does not have permissions to access the system has been entered Action Enter a valid password with the correct permissions Memory found on unpopulated Node Processor is required to be installed for memory to be used Description The system detects DIMMs but is unable to use the DIMMs because a processor is not installed in the corresponding socket Action To use the installed DIMMs install a processor in the corresponding socket Mixed processor speeds detected Please make sure that all processors are the same speed System Halted Audible Beeps 1 long 1 short Description Mixed processor speeds are not supported Action Refer to the server documentation for supported processors Be sure that all installed processors are the same speed Network Server Mode Active and No Keyboard Attached Audible Beeps None Possible Cause A keyboard is not connected An error has not occurred but a message is displayed to indicate the keyboard status Action No action is required NMI Button Pressed Audible Beeps None Possible Cause The NMI button was pressed initiating a memory dump for crash dump analysis Action Reboot the server Error messages 96 NMI Undetermined Source Audible Be
214. und in the array accelerator is older than data found on the drives and has been automatically discarded Action Check the file system to determine whether any data has been lost 1775 Slot X Drive Array ProLiant Storage System Not Responding SCSI Port Y Check storage system power switch and cables Turn the system power off while checking the ProLiant power and cable connections then turn the system power back on to retry Audible Beeps None Possible Cause Storage system problem detected A SCSI enclosure seems to be connected to the specified SCSI bus but no drives or SCSI backplane processor were detected on this bus Action 1 Power down the server 2 Check the external ProLiant power switch External drives must all be powered up before the main system is 3 Be sure the cables are connected properly and securely Update the storage device to the latest firmware version Firmware maintenance on page 65 5 If the problem persists replace the cable backplane or Smart Array Controller 1775 Slot X Drive Array ProLiant Storage System Not Responding SCSI Port Y Turn system and storage box power OFF and check cables Drives in this box and connections beyond it will not be available until the cables are attached correctly Audible Beeps None Action For cabling configuration information refer to the storage enclosure documentation 1776 Slot X Drive Array SCSI Bus Termination Error Internal and exte
215. upported 53 system ROM 65 Systems Insight Manager 59 T tape drives 37 tape drives failure of 37 teardown procedures 72 technical topics 72 temperature 99 109 temperature overtemperature LED 16 testing devices 35 third party devices 35 troubleshooting 17 32 troubleshooting resources 69 U unknown problem 34 updating the firmware 66 67 updating the operating system 50 UPS uninterruptible power supply 33 USB support 61 utilities 54 utilities deployment 55 57 V video colors 44 video problems 43 44 Index 151 W warnings 13 72 Web Based Enterprise Service 63 website HP 69 70 white papers 70 72 Windows Event Log processor error codes 134 Index 152
216. us error Action Replace the PCI board Processor Correctable Error Threshold Passed Slot X Socket Y Event Type Correctable error threshold exceeded Action Replace the processor Processor Uncorrectable Internal Error Slot X Socket Y Event Type Uncorrectable error Action Replace the processor Error messages 125 Real Time Clock Battery Failing Event Type System configuration battery low Action Replace the system configuration battery System AC Power Overload Power Supply X Event Type Power supply overload Action 1 Switch the voltage from 110 V to 220 V or add an additional power supply if applicable to the system 2 If the problem persists remove some of the installed options System AC Power Problem Power Supply X Event Type AC voltage problem Action Check for any power source problems System Fan Failure Fan X Location Event Type Fan failure Action Replace the fan System Fans Not Redundant Event Type Fans not redundant Action Add a fan or replace the failed fan System Overheating Zone X Location Event Type Overheating condition Action Check fans System Power Supplies Not Redundant Event Type Power supply not redundant Action Add a power supply or replace the failed power supply System Power Supply Failure Power Supply X Event Type Power supply failure Action Replace the power supply Unrecoverable Host Bus Data Parity Error Unrecoverable H
217. ware maintenance on page 65 or If the problem persists move the drives to the original controller Swapped Cables or Configuration Error Detected The Maximum Logical Volume Count X was exceeded during logical volume addition All logical volumes beyond X have been lost and cannot be recovered SOLUTION Identify the drives that contain the lost logical volumes Move those drives to another controller where the logical volumes can be recreated NOTE If a drive contains a valid logical volume and a lost logical volume then do not move that drive to another controller Description More logical drives were created than are supported on this controller causing lost logical drive volumes Action Identify the drives containing lost volumes and then move them to another controller so the lost volumes can be recreated CAUTION Removing a drive that contains valid volume data causes all valid data to be lost System Board is Unable to Identity which Slots the Controllers are in Description The slot indicator on the system board is not working correctly Firmware recognizes both controllers as being installed in the same slot Action 1 Be sure both controllers are fully seated in their slots If the problem persists this might indicate a controller problem or a system board problem CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires repla
218. y unit data from the array controller does not match with the information stored in NVRAM This can occur if new previously configured drives have been placed in a system that has also been previously configured Action Run the server setup utility to configure the controller and NVRAM Insufficient adapter resources Description The adapter does not have sufficient resources to perform posted write operations to the array accelerator board Drive rebuild may be occurring Action Operate the system without the array accelerator board until the drive rebuild completes Inter Controller Link Connection Could Not Be Established Description Unable to communicate over the link connecting the redundant controllers Action Be sure both controllers are using the same hardware and firmware revisions If one controller failed replace it Less Than 75 Batteries at Sufficient Voltage Description The operation of the array accelerator board has been disabled due to less than 75 of the battery packs being at the sufficient voltage level Action Replace the array accelerator board if the batteries do not recharge within 36 powered on hours Less Than 75 of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage Description Battery pack on the array accelerator is below the required voltage levels Action Replace the array accelerator board if the batteries do not recharge within 36 powered on hours Logical Drive X

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