HP sp400 User's Manual
Contents
1. The printer memory is fragmented 1 Delete all the templates from the printer Deleting the System Information and Diagnostic templates is not required 2 Savethe desired templates on the All in One The template you are saving contains too many dynamic fields Delete one or more of the dynamic fields and retry 15 Table 5 3 Problems with the software Problem Not able to edit the order of elements on the template design because the menu items are grayed out Cause The element you are trying to change the order of is a dynamic text field Dynamic text fields are always printed on top of all other elements and cannot be reordered Troubleshoot problems and get support Solution Select an element that is not a dynamic text field Not able to change the field name of a dynamic field The field name you have chosen is not different from all other field names on the template Use a name that is not used by any other dynamic fields on the template The field name chosen does not follow naming rules Use a name that is not blank and does not contain any spaces Not able to place elements on the template where desired Snap to Grid setting is enabled Click Tools Preferences clear the Snap to Grid box and press OK Test Print does not work The All in One is not turned on Turn the All in One on by pressing the green Power button for three seconds The USB c2. Not connected Solution Turn the All in One on by pressing the green Power button for three seconds The USB cable is not securely connected to the computer or the All in One e Press the plug into the All in One to make sure it is connected e Unplug the cable from the USB port and plug it in again Table 5 2 Errors Problem An error appears that says The printer is not connected Cause The All in One is not turned on Solution Turn the All in One on by pressing the green Power button for three seconds The USB cable is not securely connected to the computer or the All in One e Press the plug into the All in One to make sure it is connected e Unplug the cable from the USB port and plug it in again The FTDI drivers are not installed Locate the drivers in the FTDI folder in the HP sp400 Series Configuration Software folder and install them on the All in One For instructions see the HP sp400 Series Configuration Software User Guide available at www hp com support handheldsp400aio An error appears that says USB communication error USB communication failed Wait a few seconds and retry An error appears that says The memory on the printer is full Too many templates are stored on the device 1 Use the print manager Printer Print Manager to delete one or more templates from the All in One and retry 2 Repeat this process as needed
3. the amount of memory your template will require To make the most efficient use of the memory available on the All in One observe the following rules e When two or more dynamic text fields will be placed horizontally beside each other place them at the exact same vertical location and use the same font name font style font size spacing and character width This will result in only one font being stored on the All in One See Figure 4 6 and Figure 4 7 e Limit the number of characters that are available for use in your dynamic text field by making selections in the Printable Alpha Characters and Printable Special Characters boxes in the Properties list located in the lower portion of the window For example if only numbers will be printed in this field set the Printable Alpha Characters to None and the Printable Special Characters to None NOTE For every unique combination of the following attributes in a dynamic text field a font will be stored on the All in One o Vertical location o Fontname o Font style o Fontsize Spacing o Character width Dynamic text fields can have different horizontal locations without creating additional unique fonts so it is possible to have many dynamic text fields on one template that share only one font NOTE You may place static text fields in different vertical locations and use different text styles sizes and other text attributes for static text fields without affecting the amount of mem
4. HP sp400 Series Template Design Software User Guide For use with the HP Handheld All in One Copyright information Trademark credits c Copyright 2008 Hewlett Packard Development Microsoft and Windows are U S registered trademarks Company L P of Microsoft Corporation The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Document 800c0d4b Revision A March 2008 Contents 1 About this document Intended audience 4 Additional HP sp400 series All in One documents sssessssesseeeeeeeeennen nennen nennen nren nennen 4 System FEQUIFEMEMIS MP 4 2 Overview of the Software The HP sp400 Series Template Design Software sesssseesseeeeeeneneeen eene eene nennen 5 3 Using the HP sp400 Series Template Design Software Connect the Allin Ore 3 2 32 epee neato ete ede ceste Di etudes t ee Pe Dune handle had ands eddie dss 6 Greate a print template 5 2 eei eee iiie tenes e festes essi aa intense Ei cesa tu utet sese i cesa cust cese etes tenes e 6 Select template Settings C E 6 Create static textfield Si sonein aiei anio
5. HP sp400 Series Template Design Software will automatically open to display the print template The print template can then be modified or saved on the All in One Test print the template To test print your new template do the following 1 Turn on the All in One if it is not already on 2 Connect the All in One to the computer with a USB cable 3 Click Printer Test Print Template The All in One will emit a Hi tone when it is ready to print 4 Print the template Save the print template on the All in One Be sure to save your completed template on the All in One 1 Click Printer2 Save Template to Printer button The Template Name Dialog box appears 2 Enter a name for the template Make sure this name matches the name used by the server application IMPORTANT When saving a print template on the All in One make sure the name matches the name that will be used by the server application to identify this template NOTE The template can also be saved as a demonstration template to be used when the printer is in Demonstration non wireless mode by clicking Printer Save Template as Non Wireless Demo Template View and or delete templates stored on the printer To view your saved templates or to delete them do the following 1 Click Printer Print Manager A list is displayed with all templates installed on the All in One The list is categorized into wireless and non wireless templates 2 f you want to delete a template or templat
6. It is available at www hp com support handheldsp400aio NOTE Microsoft NET Framework 3 0 or later must be installed on your computer in order for you to install and use the HP sp400 Series Template Design Software If you connect to the internet to install the software and you do not have NET Framework installed on your computer NET Framework will automatically be downloaded and installed 2 Open the software The program will open a blank template 3 Add static and or dynamic text fields See Create static text fields and Create dynamic text fields Select template settings 1 Click Template gt Settings 2 Inthe Print Mode box select Normal or Fast Dry NOTE The print mode setting controls the length of time the print takes to dry Select Fast Dry if you will be printing on plastic sleeves or on other non porous material 3 Enter a width for your new template in the Template Width box 4 Press OK 11 10 Using the HP sp400 Series Template Design Software Create static text fields HP sp400 Series Template Design File Edit Insert View Template Printer Tools Help A CETE PES Ariel 2 00 1 00 0 50 N00 OSU Max Characters 17 Characters Figure 3 1 HP sp400 Series Template Design Software window 1 Font toolbar including the Spacing 6 and Character Width sliders Example of a static text field 7 Example of a dynamic text field 8 that has been selected by the user Devic
7. PL file if you want to be able to reopen and edit it with the Template Design software Exported HHP files cannot be reopened for later editing with the Template Design software Templates can also be saved in a file format known as an HHP file Templates saved as HHP files can be shared with the HP sp400 Series Configuration Software and the server to update the All in One Only templates saved as HHP files can be transferred wirelessly When a template is saved in HPL format only one file is created while if a template is saved in HHP format a collection of up to three files is created 1 Open or create a template using the HP sp400 Series Template Design Software 2 Click File Export Template as HHP Files 3 Browse to a folder where you want to save the files and click OK 4 Enter a name for the template and click OK NOTE This will save the template as HHP files in the specified folder Up to three HPP hhp files will be created depending on what is included in the template design The template can now be deployed to one or many All in One devices through a wireless server application or through the HP sp400 Series Configuration Software Advanced use Use memory wisely When you design a print template remember that the All in One has a fixed amount of memory The fonts and other attributes you choose for your dynamic text fields and the placement of dynamic text fields in the print template have a significant effect on
8. a a a a A Aa ee AEA ea Aaaa aa A aaan 7 Create dynamic text fields enne nennen nnne nnne neret nene nn ner en enaena Ennee nennen nnne 8 ACGMIMAGSS E ven 8 Save the print template on your computer ssssssesssseeeeeeeneneennnenn nennen nennen ennt en nnn en nnne 9 Test print the template sssssessesesseeeseeeeenenee nennen nennen nnne nnnenn nns ne nr ee tenent ense tense nennen ner ee nennen 9 Save the print template on the All in One ssessseeseeeeeeeneennennnen nennen nere n nnn ennnr nennen 9 View and or delete templates stored on the printer sssssssssseeeeeeenren nennen nre 9 Use the default print templates ssessssessssseeseeeeeeeeennennnen nennen nennen nenne nene ener enne nnne 10 4 Advanced use Save template as HHP files nennen enne nenne nennen nenne nenne nennt nre nennen 12 Use memory WISELY CC 13 5 Troubleshoot problems and get support THOUDIGSIG OM ERE 15 SUpport t iei eee 17 1 About this document Intended audience This document is intended to be used by system administrators and others experienced in working with server applications This document will be used in concert with the HP sp400 Series Template Design Software to create print templates for the HP Handheld All in One The HP sp400 Se
9. able is not securely connected to the computer or the All in One e Press the plug into the All in One to make sure it is connected e Unplug the cable from the USB port and plug it in again The All in One is in wireless mode but is not able to connect to the wireless network the blue light is flashing Table 5 4 Problems printing Turn on the All in One in Demonstration mode non wireless mode See Use the default print templates for instructions Problem Cause Solution The All in One Max Characters is set too low for the 1 Open the template in the Template Design does not print all dynamic field on the template software characters sent to it 2 Increase the Max Characters setting for the field by the server in question application 3 Resave the template on the All in One The server is sending characters that are not included in the font set stored on the All in One 1 Open the template in the Template Design software 2 Make sure that your selections in the Printable Alpha Characters drop down box and the Printable Special Characters drop down box for the dynamic text field s in question include the characters that you are trying to print 3 Resave the template on the All in One Troubleshoot problems and get support Support services If you have a problem follow these steps 1 Check the documentation that came with the product 2 Visit the HP online support Web site at www hp c
10. ble Special Characters boxes NOTE e Numbers are always available for all text fields Changing the settings in the Printable Alpha Characters and the Printable Special Characters boxes only places limits on the alpha characters letters and special characters e Reducing the variety of characters that are available for use in a dynamic text field reduces the amount of memory the All in One requires to store fonts Add images Add images if desired 1 Select Insert Image or click the Insert Image button 2 Find and select the image you wish to add 3 Change the location of the image by dragging the image or changing the Location values as you would do to move a text field 4 To change the size of an image select the image and change the Size settings in the Properties list or click and drag from the lower right hand corner of the image Using the HP sp400 Series Template Design Software Save the print template on your computer Print templates can be saved as HPL files on your computer while you are working on them 1 Click File gt Save 2 Usethe Save in drop down menu to select a location on your computer to save the print template 3 Type a name for the print template in the File name box Make sure this name matches the name used by the server application 4 Click Save The print template will be saved as an HPL file in the location you specified When you open an HPL file that you have saved on your computer the
11. e Status 9 Printable Alpha Characters and 10 Printable Special Characters boxes only available for dynamic text fields Max Characters box only available for dynamic text fields Field name box only available for dynamic text fields Location values Insert Image button Insert Dynamic Text Field button Insert Static Text Field button Static text is text that will always appear on each print To create a static text field do the following 1 Select Insert gt Static Text Field or click the Insert Static Text Field button 2 Change the font settings using the font toolbar located at the top of the window Any changes you make to the font settings will affect all of the text in the text field 3 Adjust the spacing and character width by moving the sliders to the right or left You may have to click the pull down menu on the right side of the toolbar to access the spacing and character width controls 4 Move the location of the text field on the print template in one of two ways o Dragthe text field with the mouse o Change the Location values in the Properties list located in the lower portion of the window Using the HP sp400 Series Template Design Software Create dynamic text fields Dynamic text is text that is controlled by a server over the wireless network To create a dynamic text field do the following 1 Select Insert2Dynamic Text Field or click the Insert Dynamic Text Field button 2 Modify the text by do
12. es select one or more templates and click Delete Selected Template s NOTE If you selected one or more of the system information or diagnostic templates a System Information Deletion warning will appear and ask you to confirm or cancel this action If you delete one of these templates you may not be able to perform some printer diagnostic functions The system information and diagnostic templates can be restored to the device using the HP sp400 Series Configuration Software Using the HP sp400 Series Template Design Software Use the default print templates The All in One comes from the factory with four default print templates installed on it There are three non wireless templates for use in Demonstration mode where a wireless connection is not used o System Information print template o sp400 Demonstration print template o Pen Diagnostic print template There is one wireless print template for use with a wireless connection o sp400 Default wireless print template To turn the All in One on in Demonstration mode press the CLEAR button while pressing the Power button To select the default print templates on the All in One while in Demonstration mode press the CLEAR button You will hear one Hi tone when the system information template is selected two when the sp400 Demonstration template is selected and three when the Pen Diagnostic template is selected and so on Scan a barcode to print the selected print template T
13. he All in One can save up to seven user defined demonstration print templates if sufficient memory is available on the All in One The System Information print template and the Pen Diagnostic print template contain information that is useful to service technicians when problems arise 2 F5 2 0 1L N US0 410055 epe A00454009 199 000006 307 164 Figure 3 2 System Information print template FW version Ink remaining 96 estimate Serial number Image count on print cartridge Image count since power turned on o a A WO N Battery level 10 Using the HP sp400 Series Template Design Software S 400 0414490021 T hp 1 2 Figure 3 3 sp400 Demonstration print template 1 Upper base alphanumeric value of scanned bar code truncated to 10 digits 2 Print templates printed ES Figure 3 4 Pen Diagnostic print template 1 This area displays diagnostic information about print cartridge health goo Figure 3 5 sp400 Default wireless print template 1 FIELD1 2 FIELD2 11 4 Advanced use Save template as HHP files When you save print templates on your computer using File gt Save they are saved as HPL files Templates should be saved using this file format if they will be viewed and edited with the Template Design software at a later date D IMPORTANT You must save your template as an H
14. ll contain This printed output may contain static non changing images and text as well as dynamic text that may change with each print based on information received from an external source such as a wireless server application The Template Design Software can be used to create and store one or more templates on the All in One After the desired templates have been created and stored on the All in One the Template Design software will only be needed when changes to the design of the printed output are desired In addition to saving the templates on the All in One using the Template Design Software print templates can be shared wirelessly with one or more All in One devices using a wireless server application The All in One comes from the factory with four default print templates These default print templates can be used to communicate information about the All in One or they can be adapted for your printing needs 3 Using the HP sp400 Series Template Design Software Connect the All in One If you have not already connected the All in One on your computer do that now following the instructions in the HP sp400 Series Configuration Software User Guide This user guide is available to download at www hp com support handheldsp400aio Create a print template Use the software to design print templates for the All in One 1 If you have not already downloaded and installed the HP sp400 Series Template Design Software do that now
15. om support handheldsp400aio Online support is available to all HP customers It is the fastest source for up to date device information and assistance and includes the following features o Access to qualified online support specialists o Valuable product and troubleshooting information for common problems 3 Call HP support 1 800 HP Invent 800 474 6836 Support options and availability vary by device country region and language 17
16. ory used on the All in One Advanced use File Edit Insert View Template Printer Tools Help DES lad a X 0A Go I AWW i Er 72 00 71 1 00 0 50 0 00 0 Us 50 5i a 1 Locati Horizontal X 0 _ Vertical units cm Field Name Max Characters Characters Printable Alpha Characters Upper and Lower Case v Printable Special Characters Figure 4 6 An example of a print template made up of four dynamic text fields that requires the storage of four unique fonts on the All in One The text fields in this print template use four different font names and are each in a different vertical position The text fields also differ in font style font size spacing and character width File Edit Insert View Template Printer Tools Help oda 45 4294 2 00 150 1 00 0 50 50 0 00 0 50 Location 0 Vertical units cm Field Name Max Characters Characters Printable Alpha Characters Upper and Lower Case w Printable Special Characters Figure 4 7 An example of a print template made up of four dynamic text fields placed beside each other that requires the storage of only one unique font on the All in One All four text fields are aligned vertically and they all share the same font name font style and other attributes 14 5 Troubleshoot problems and get support Troubleshoot Table 5 1 General problems Problem Cause Device status reads The All in One is not turned on
17. ries Template Design Software is available at www hp com support handheldsp400aio MORIS HP sp400 series All in One documents For general instructions for using and maintaining the All in One see the HP Handheld sp400 series All in One Scanner Printer System Administrator Guide e Forhelp configuring your organization s server to work with the All in One see the HP sp400 Series Configuration Software User Guide e Forinformation about implementing the server application see Communication Protocols All of these documents are available at www hp com support handheldsp400aio oystem requirements e All in One device and accessories e Wireless network and server application e Computer with the following installed on it o Windows XP and Service Pack 2 o Microsoft amp NET Framework 3 0 or later e USB compliant cable that does not exceed three meters 10 feet in length with a type B 5 pin plug at one end to connect to the All in One s port NOTE If you connect to the internet to install the software and you do not have NET Framework installed on your computer NET Framework will automatically be downloaded and installed 2 Overview of the Software The HP sp400 Series Template Design Software The HP sp400 Series Template Design Software is a tool for creating print templates for use with the HP Handheld All in One A print template contains a complete description of what the printed output from the All in One wi
18. uble clicking in the text field that you created and then selecting Text and typing NOTE The text that you enter is only an example of what might be printed in this field The server application will send the actual text string that will be printed in this field 3 Change the font settings using the font toolbar located at the top of the window Any changes you make to the font settings will affect all of the text in the text field NOTE A limited number of fonts are available for use in dynamic text fields 4 To move the location of a text field on the print template select the text field and then do one of the following things o Dragthe text field with the mouse o Change the Location values in the Properties list located in the lower portion of the window 5 Enter a field name in the Field Name box in the Properties list located in the lower portion of the window The field name is the name that the server will use to identify this field It must be unique and include no spaces D IMPORTANT e The field name given to a dynamic text field must match the field name used by the server e The field name given to a dynamic text field must be unique and include no spaces 6 Type a new value in the Max Characters box to specify the maximum number of characters that can be printed in this field 7 Select the type of characters that will be printed in this field by clicking the arrow next to the Printable Alpha Characters and Printa
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