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HP Designjet 9000s User's Manual

1. SHEETIXXXXKX YY Vint ZZZenm Nest YYY NEST XXXXXX XXXXXX media type YYY media width ZZZ media length Press the CANCEL and lt keys to display the main menu in offline state Press the ONLINE key to take the printer online Press the OK key to change media settings The MEDIA REG menu Use the MEDIA REG menu to register or modify media type parameters or create new media types in the printer For details on the procedure see How do I Manage media types To access the MEDIA REG menu 1 Press the ONLINE key lt 4 MEDIA M ADV gt A INK MEDIAREG Y ENWW The MEDIA REG menu Press the Y key to see MEDIA REG menu options oo MEDIA oo TYPEO1 Selecting a media type number SELECT MEDIA Select the media type number you intend to modify or create You can choose from 01 to 20 a A SELECT MEDIA gt 01 TYPEO1 Parameters media type number 01 to 20 22 NOTE All changes to settings in the MEDIA REG menu will apply to the media that you select or create in the SELECT MEDIA option Setting a media type name RENAME MEDIA Rename a media type you want to modify or create Name the media type using up to six digit characters or symbols See Character list in Tell me about menus for the list of characters RENAME MEDIA ON TYPEOT Parameters a six digit character symbol alphanumeric katakana other Media advance value
2. Dry time value DRY TIME VALUE Print mode setting PRINT MODE Print direction setting PRINT DIRECTION Flatten time FLATTEN TIME Use media edge guard USE EDGE GUARD Media advance mode MEDIA ADV MODE Take up reel mode TUR MODE Leading edge mode LEADING EDGE Vacuum level setting VACUUM LEVEL Initial temperature setting for the front heater FRONT HEATER T i Initial temperature setting for the print heater PRINT HEATER 1 eeeeee 151 ENWW ENWW Initial temperature setting for the rear heater REAR HEATER T 151 Color stripe setting COLOR STRIPE Printhead firing mode setting IMAGE GRADIENT Printhead height setting PH HEIGHT VAL Bidirectional print position Left adjustment YY BIDIR DEF L Bidirectional print position Right adjustment YY BIDIR DEF R Printhead cleaning mode PH CLEANING Media back feed adjustment BACK ADJUST VAL Media advance preference ADVANCE PREF Print mode preference PRINT MODE PREF Heater preference HEATER PREF Printhead rest period PH REST PERIOD Printhead rest time PH REST TIME Printhead temperature rest PH TEMP REST Deleting a media type DELETE MEDIA Copying a media type COPY MEDIA Pasting a media type PASTE MEDIA Default values for media types Media advance calibration Media advance calibration print Back feed adjustment print Media back feed adjustment value The PH MAIN menu In
3. HP Cleaning Swabs HP cleaning swabs are used for cleaning your printer parts They are specifically designed to avoid damage to your printer They are designed not to leave particles or fibers on your printer when you perform cleaning procedures HP 790 Storage Kit The HP 790 Ink System Storage Kit is used to protect the ink tubes and printheads when the printer is switched off for less than four weeks and to prime the ink system when the printer is turned on again The HP 790 Ink System Storage Kit contains six Ink System Storage Liquid Cartridges and six Ink System Purging Cartridges 132 Chapter 12 Tell me about the ink system ENWW HP 790 Ink System Cleaning Kit The HP Ink System Cleaning Kit is used to try to recover the printheads and clean the ink tubes when the printer has been switched off for less than two weeks The HP Ink System Cleaning Kit contains six Cleaning Liquid cartridges and six Ink System Purging Cartridges ENWW HP 790 Ink System Cleaning Kit 133 134 Chapter 12 Tell me about the ink system ENWW 13 ENWW Tell me about waste management It is the printer owner s responsibility to ensure that waste is disposed of in accordance with all local state and federal regulations There are registered waste management companies that have been authorized by local authorities to manage waste collection and disposal and that will manage waste management and disposal on your behalf We recommend that you conta
4. Initial temperature setting for the rear heater REAR HEATER T Use this option to set the rear heater temperature for the selected media type The MEDIA REG menu 151 152 REAR HEATER T 01 MOC UREAR HEATER T O18F Parameters 15 C to 55 C or to turn the heater off A NOTE For Celsius Fahrenheit conversions F 9xC 5 32 C 5 x F 32 9 NOTE This value will only be applied if the HEATER PREF option is set to HEAT PANEL Color stripe setting COLOR STRIPE A color stripe is printed on all plots This ensures that all printhead nozzles are used in all prints even if the printed image does not include certain colors The color stripe avoids drying of nozzles even if they are not used for a long time because they are not needed within your printed images This option activates or deactivates printing of the color stripe for the selected media type COLOR STRIPE gt 01 0FF Parameters e OFF Does not print the color stripe e ON Prints the color stripe Ex NOTE Use of the color stripe will add 40 mm 1 57 in to your print margin NOTE We recommend that you set COLOR STRIPE to ON if possible If the color stripe is not printed this can affect printhead nozzle performance The color stripe is printed on the test print even if this option is set to OFF Printhead firing mode setting IMAGE GRADIENT Use this option for the selected media type if you see banding or mi
5. Chapter 14 Tell me about front panel menus ENWW Parameters none The ADJUST menu ENWW This menu is used to set mechanical adjustment parameters For details on how to print the patterns see Calibrate the printer When the lt key is pressed mechanical adjustment parameters can be set A PRINTER SETUP Y 4 ADJUST gt Adjustment pattern print TEST PRINTS This menu is used to print the adjustment patterns for adjusting the printer mechanically and electrically When the CANCEL key is pressed during printing the print can be stopped f TEST PRINTS gt IQ PRINT Parameters e IQ PRINT Prints a block pattern with black and another color e PH ROW Prints the printhead alignment pattern e PH TO PH Prints the printhead to printhead alignment pattern e BIDIRECTION DEF Prints the bidirectional printing adjustment pattern e _BIDIRECTION F D Prints the bidirectional printing adjustment pattern for Fine Draft print mode Printhead nozzle position adjustment YY PH ROW VAL Adjusts the spitting angle of the printhead nozzles Enter an adjustment value according to the PH ROW pattern YY PH ROW VAL gt 01 YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Printhead position adjustment YY PH TO PH VAL Adjusts the printhead to printhead position The ADJUST menu 163 164 Enter an adjustment val
6. A CAUTION Handle media rolls with care They can be heavy and difficult to move in confined spaces In some cases two people should move and install media rolls Dropping a media roll could cause personal injury or damage to the printer 1 Media roll 2 Right media hub Replace a jammed media roll To replace a jammed media roll see The problem is A head crash ENWW Replace a jammed media roll 33 Load cut sheet The printer s front panel messages will guide you through the process of loading media To load cut sheet 1 Open the rear cover and slide the media edge guards to each end of the platen Slide the fan guide lever to the right side of the platen to avoid obstructing the media path and damaging the media i NOTE Position the media edge guards after loading the media See How do l Use the zi media edge guard Position the fan guide lever after loading the media 2 Close the rear cover 34 Chapter 3 How do I load unload media ENWW 3 Lift the media load lever 4 When installing the cut sheet in the printer align the cut sheet to the left of the guide line m 1 Guide line ENWW Load cut sheet 35 5 Ensure the ME Media End lever is in the forward position 6 Feed the media until a beep sounds from the media feeder about 200 mm A NOTE If you have problems loading media feed the media into the printer by holding both edges of the media Take care th
7. Bidirectional print position Right adjustment YY BIDIR DEF R For the selected media type use this option to adjust the position of all the printheads on the right side when using bidirectional printing Enter an adjustment value based on the bidirectional calibration print See How do I Calibrate the printer The MEDIA REG menu 153 YY BIDIR DEF R gt 01 00 YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Printhead cleaning mode PH CLEANING Use this option to select an automatic printhead cleaning mode for the selected media type r PH CLEANING gt 01 START amp END Parameters e START amp END Performs cleaning at the start or end of the print based on the print history record e DURING PRINT Performs cleaning after a certain period of time even during printing EA NOTE DURING PRINT can cause some banding S NOTE When the TENSION winding or BACK amp FWD MEDIA ADV MODE mode is selected the printer will only use START amp END even if you have selected DURING PRINT When you select DURING PRINT and cleaning has interrupted printing of an image the media will feed back so that the image that was being printed before cleaning started can be continued The amount of back feed can be set through the BACK ADJUST VAL option Media back feed adjustment BACK ADJUST VAL This option sets the
8. 7 o O s PRINTING ROLL 64 PAPER PRINTING INKCOVER S OPEN PRINTING CLOSE amp INKCOVER The front panel tells you to close the ink cover Printing continues until all the ink in the system is used up No ink from the new cartridge is supplied until you close the ink cover If all the ink in the system is used up the print pause mode is activated and printing is interrupted until you close the ink cover To restart printing close the ink cover and press the ONLINE key 4 y o 5 x O w a a Q o a o 3 gel lt PRINTING ROLL 64 PAPER PRINTING OPEN X INKCOVER PRINTING REPLACE YY INK Printing continues until all the ink in the system is used up If you replace the cartridge printing will continue without interruption If you do not replace the ink cartridge and all the ink in the system is used up the print pause mode is activated and printing is interrupted To restart printing close the ink cover and press the ONLINE key The MEDIA menu This menu is used to display media information or replace the media When you press the lt key information on media is displayed at three second intervals 144 Chapter 14 Tell me about front panel menus ENWW To access the MEDIA menu 1 Press the ONLINE key A INK MEDIAREG Y lt MEDIA MADV gt 4 2 Press the lt key to see media information Media roll ROLLDOOXRK YY Cut sheet
9. Media 4 Tape 8 Manually turn the media stop to wind some media onto the take up reel Remember to turn the media stop in the same direction as the take up reel winding direction clockwise or anti clockwise winding 1 Right media stop 46 Chapter 3 How do load unload media ENWW 9 Check the positions of the media and take up reel sensor and load the media 1 Take up reel switch 2 Take up reel sensor in LOOSE winding mode Use the media edge guard Set the media edge guards on the right and left of the printing path to reduce the risk of printhead crashes ENWW Use the media edge guard 47 1 Media edge guards 2 Media 22 NOTE When using the media edge guards the right and left margins increase from 5 mm to J 10 mm You need to activate or deactivate use of the media edge guards on the front panel To access the MEDIA REG menu 1 Press the ONLINE key A INK MEDIAREG Y lt MEDIA MADV gt 2 Press the W key to see MEDIA REG menu options SELECT MEDIA gt 01 TYPE01 48 Chapter 3 How do I load unload media ENWW 3 Select the media with which you want to use or not use the media edge guards and press the OK key This setting will only apply to the selected media 4 Scroll to USE EDGE GUARD using the A or VW keys and press the OK key USE EDGE GUARD gt 01 YES 5 Select YES or NO and press OK to confirm Set the fan guard lever A
10. condition This is done after the first 20 hours without printing and every 3 days If the printer is switched off for a long period this process does not happen If the ink does not flow through the printheads from time to time the ink will dry inside the nozzles reaching a point where it is impossible to recover them and the printhead will fail If the printer must be switched off for a long period of time the customer must use either the optional HP Ink System Cleaning Kit or the HP 790 Storage Kit to recover or protect the printheads Automatic maintenance and cleaning will not be performed even if you turn off the printer at the front panel The printer power switch at the rear of the printer should be used only when the printer is turned off to move it to connect it to a computer or to install or maintain printer parts Have available the HP 790 Ink System Storage Kit Six ink system storage liquid cartridges and six ink system purging cartridges are packed together in the storage kit Have available an empty waste ink bottle Ink system storage This procedure allows you to empty the ink system of ink and fills it with storage liquid that will preserve the ink system if you do not intend to use the printer for a period of time two to four weeks A CAUTION Do not open or close the rear covers or change the position of levers while the ink system storage process is being performed or the operation may have to be restarted from
11. f LOAD MEDIA LOWER LEVER Problem the media lever has not been lowered Solution lower the media lever Error LED is flashing Problem the take up reel is not winding the media correctly Solution Check that the media is correctly detected by the take up reel sensor Check that the media is loaded correctly See How do I Use the take up reel Other messages CLOSE REAR COVER Problem the rear cover is open Solution close the rear cover f PH TEMP ERROR PLEASE WAIT Problem the temperature of the printheads exceeds the operating temperature range Solution allow the printheads to cool by not using the printer until the printhead temperature returns to the operating temperature range An error message 113 i ENV TEMP ERROR CHANGE ENV TEMP Problem the ambient temperature is not within the operating temperature range for the printer Solution use the printer within its operating temperature range 15 C to 30 C An abnormal sound If your printer makes an unusual sound contact HP Support 114 Chapter 8 The problem is troubleshooting topics ENWW The problem is print quality This section explains how to solve print quality problems Symptom A blank sheet of media is printed or the printed image is faded Possible cause The printer did not receive data Corrective measure Check print data The environment conditions do not meet the
12. improvement is seen and banding is still present Call HP support 3 a Print the IQ print and check whether there are any printhead nozzles not working If some printheads are not working try strong printhead recovery for the affected printheads 4 a Call HP support b Repeat normal printhead recovery until no improvement is seen and banding is still present Call HP support 10 Tell me about basic knowledge topics This chapter provides necessary information to operate the printer Familiarize yourself with the basics of the printer before reading the rest of this Guide e Operating conditions e The power supply e Front panel messages and printer state ENWW 117 Operating conditions This section describes the operating conditions for the printer Installation space Make sure that there is sufficient space around the printer for the replacement of frequently used parts for printing output and for ventilation In addition leave the maintenance space indicated below for service repairs A 1m B 0 4m Environmental conditions Operating temperature and humidity levels The printer should be used within the temperature and humidity levels shown below Temperature 15 C to 30 C Humidity 30 to 70 l Hint To obtain optimal print quality operate the printer at environment temperatures Q between 20 25 C When the operating temperature is below 20 C print speed may be reduced by
13. line Katakana line Katakana 3 line Katakana 7 line Katakana lower case Special characters Chapter 14 Tell me about front panel menus ENWW The INK menu amp messages ENWW This INK menu is used to display ink information or replace the ink When the A key is pressed information on each ink cartridge is displayed at three second intervals A INK MEDIAREG Y lt MEDIA M ADV gt XX INK LEVEL YYY DATE YY MM DD XX Color name K Lm Lc Y M and C YYY Amount of ink remaining ZZ ZZ ZZ Manufacturing date of the ink cartridge Press the SHIFT key to see information on the next color ink cartridge without waiting for three seconds Press the CANCEL or lt key to return to the previous menu Press the ONLINE key to end menu display and take the printer online Press the OK key to replace an ink cartridge See How do I Replace an ink cartridge Replacing an empty ink cartridge 1 The following front panel message is displayed OPEN LINKCOVER REPLACE XX INK XX Ink name K Black Lm Light magenta Lc Light cyan OPEN R INKCOVER REPLACE WX NK XX Ink name C Cyan M Magenta Y Yellow 2 Replace the ink cartridge See Replace an ink cartridge Replacing ink cartridges during printing You can replace ink cartridges without interrupting printing The INK menu amp messages 143 ion gt o 5 x Q lt o s
14. the beginning This will result in the waste of the storage liquid If ink system storage has to be restarted new storage liquid cartridges will be needed 1 Press the ONLINE key 2 Press the SHIFT key to display the PH MAIN menu A PH MAIN FEED Y lt PH RECOVERY gt 3 Press the A key to select the PH MAIN menu and press OK 4 Press the A or V keys to select the STORE INK SYS option and press OK 5 When the front panel displays the waste ink bottle warning message check whether the waste ink bottle is present and make sure it is empty A CAUTION This process will produce over 3 liters of waste liquid so the waste ink bottle must be empty 6 Press the OK key once the waste ink bottle has been checked 7 Follow the instructions on the printer front panel that will guide you through each step of the process When the front panel refers to PURGING CAR install or remove an HP 790 Ink System Purging Cartridge that came with your HP 790 Ink System Storage Kit ENWW Leave the printer off for two to four weeks 75 When the front panel refers to SL CARTRIDGE install or remove an HP 790 Ink System Storage Liquid Cartridge that came with your HP 790 Ink System Storage Kit 8 Once the ink system storage process has been completed the front panel will return to the Ink system optimization menu 9 You can now turn the printer off When you turn on the printer again you will have to perform the cleaning ink s
15. 100 120V 12A SOl6OHE 1 Heater switch 2 NOTE Use the heater switch on the right rear of the printer only when turning the printer off completely for removal installation or servicing Turn the power off Turn off the printer A WARNING The printer has an internal clock which allows it to wash the printheads automatically flushing some ink through the printhead which keeps the printheads in good condition This is done after the first 20 hours without printing and every 3 days If the printer is switched off for a long period this process does not happen If the ink does not flow through the printheads from time to time the ink will dry inside the nozzles reaching a point where it is impossible to recover them and the printhead will fail This will mean an expensive printhead replacement Automatic maintenance and cleaning will not be performed even if you turn off the printer at the front panel The printer power switch on the rear of the printer should be used only when the printer is turned off to move it to connect it to a computer or to install or maintain printer parts A CAUTION Ifyou need to leave the printer unattended for any reason ensure that the printer is on the ink cartridges are full and the waste ink bottle is empty so that automatic maintenance performed after the first 20 hours without printing and every 3 days can be completed successfully for the time you are not present If needed instal
16. 14 ENWW Tell me about front panel menus This chapter outlines the user menu structure and operations Menu operations The INK menu amp messages The MEDIA menu The MEDIA REG menu Media advance calibration The PH MAIN menu The PH RECOVERY menu The FEED menu The PRINTER menu The ADJUST menu The SETUP menu 139 Menu operations 140 When the ONLINE key is pressed in the online idle mode the printer enters offline mode A menu group appears on the front panel and menu operations are enabled A INK MEDIAREG Y lt MEDIA MADV gt SHIFT A PH MAIN FEED Y lt 4 PH RECOVERY gt SHIFT A PRINTER SETUP lt 4 ADJUST gt Menu structure The Front panel menu has the following structure e Menu group this menu is displayed at the first level Some menus have several submenus e Second level menus these are submenus of the top menu group e Parameters on selecting a menu item you can select a value or command or enter a value Making front panel selections and settings To define a setting 1 Select a menu with the arrow keys For example select the MEDIA REG menu with the W key lt 4 MEDIA M ADV gt A INK MEDIAREG Y 2 Select an option in the MEDIA REG menu with the A and keys For example select PRINT MODE You can return to step 1 by pressing the lt key SPRINT MODE Ot NORMAL Chapter 14 Tell me about front panel men
17. 7 Slide the left media hub movable side into the core of the media roll 1 Media roll 2 Media hub lock 3 Sliding media hub 8 Tighten the left media hub lock by turning clockwise ENWW Install a media roll in the printer 27 9 Lift the media load lever 10 Ensure the ME Media End lever is in the forward position 28 Chapter 3 How do load unload media ENWW ENWW 11 Feed the media until a beep sounds from the media feeder about 200 mm A NOTE If you have problems loading media feed the media into the printer by holding z both edges of the media Take care that the media does not curl inside the rear cover and that the media edge guards are not obstructing the media path See How do l Use the media edge guard NOTE The vertical media line guide on the printer is for sheet media loading only Do not use for roll media 12 Take up any excess media by rewinding the media stop on the media roll This will help to make sure there is even tension across the width of the media and avoid skew 1 Rewind excess media onto the roll Install a media roll in the printer 29 13 Lower the media load lever 14 Open the rear cover and adjust the media edge guards and adjust the position of the fan guard lever ee lt lt 1 Fan guard lever 2 Media edge guard To complete the loading procedure follow the front panel instructions CHECK EDGE GUARD OK 15 Confi
18. LEADING EDGE NORMAL NORMAL NORMAL NORMAL NORMAL VACUUM LEVEL NORMAL NORMAL NORMAL NORMAL NORMAL FRONT HEATER None 45 C 45 C 45 C 45 C T PRINT HEATERT None 40 C 40 C 40 C 40 C REAR HEATERT None 45 C 45 C 45 C 45 C COLOR STRIPE ON ON ON ON ON ADVANCE PREF SOFTWARE SOFTWARE SOFTWARE SOFTWARE SOFTWARE YY BIDIR DEF L 00 amp A 00 amp A 00 amp A 008 amp A 008 amp A YY BIDIR DEF R 00 amp A 008 amp A 008 amp A 008 amp A 008 amp A PH CLEANING MODE 1 MODE 1 MODE 1 MODE 1 MODE 1 BACK ADJUST 0 0 0 0 0 VAL PRINT MODE SOFTWARE SOFTWARE SOFTWARE SOFTWARE SOFTWARE PREF HEATER PREF SOFTWARE SOFTWARE SOFTWARE SOFTWARE SOFTWARE The MEDIA REG menu 157 Media advance calibration Media advance calibration is defined by using the M ADV menu Press the key to define and set values A INK MEDIAREG Y lt MEDIA MADV gt MEDIA ADV PRINT gt ROUGH NORMAL Media advance calibration print Select MEDIA ADV PRINT to print a calibration pattern that will indicate optimal media advance values Two patterns are available the ROUGH pattern prints a media advance pattern in 0 25 steps between 99 0 and 101 0 the DETAIL pattern prints a media advance pattern in 0 06 steps starting from the current setting 0 12 Use the ROUGH pattern to obtain your initial values if greater accuracy is required use the DETAIL pattern The print mode selected will also affect media advance calibration patterns Press t
19. MODE option TUR MODE gt 01 LOOSE 5 Select LOOSE or TENSION and press OK to confirm Load media on to the take up reel 1 Prepare the core tube and 1 m of media Attach one edge of the media to the tube using tape i 1 Tape 2 Core tube 3 Lead paper 4 Approximately 1 m 2 NOTE Make sure the lead paper is attached to the correct side of the tube You may wind the media over the roll for anti clockwise winding or under the roll for clockwise winding Attach the paper to the core tube in a straight line so that media winding is even ENWW Use the take up reel 43 2 Insert the core tube with the lead paper against the left media stop 1 Left media hub 2 Media tube 3 Tension roller 3 Slide the right media hub movable side and insert it into the media tube 1 Right media hub 2 Core tube 44 Chapter 3 How do load unload media ENWW 4 Tighten the lock 5 Load media into the printer Lift the media load lever e Load the media e Lower the media load lever 6 Feed the media into the printer using the Feed menu on the front panel see How do I Perform a manual media feed until there is sufficient media at the rear of the printer to attach the lead paper on the core tube ENWW Use the take up reel 45 7 Tape the edge of the media onto the lead paper on the core tube on the take up reel Tape on both edges and in the center 1 Lead paper 2 Tape 3
20. NOTE Correct use of the fan guide lever will protect your printheads from exposure to the suction fan that could cause them to dry When loading media ensure that the position of the fan guard lever does not obstruct the media path 1 Set the fan guard lever position according to the width of the media on which you are printing 2 Align the arrow on the lever with the edge of the media S NOTE To make sure that the fan guard lever does not come into contact with the media that can be caused by skew on long rolls ensure a 5 mm gap between the arrow on the fan guard lever and the edge of the media 1 Fan guard lever arrow 2 Media edge guard ENWW Set the fan guard lever 49 22 NOTE Do not move the fan guard lever during printing If the fan guard lever touches the media a media jam could occur 50 Chapter 3 How do I load unload media ENWW Perform a manual media feed Perform a manual media feed Use manual nesting Increase reduce pressure on media Pause or cancel print jobs How do l printing topics This section describes how to feed media manually through the printing path for example to use cut sheets without causing skew 1 ENWW Press the ONLINE key A INK MEDIAREG Y lt MEDIA MADV gt Press the SHIFT key to display tl A PH MAIN FEED Y lt 4 PH RECOVERY gt Hold down the W key FEEDING MEDIA he FEED menu While the Y key is
21. PH TEMP REST gt 01 OFF Parameters e ON Pauses printing e OFF Printing continues Deleting a media type DELETE MEDIA Use this option to delete a registered media type Media types from 02 to 20 can be selected Media type 01 is defined as the standard media and cannot be deleted For details see How do I Manage media types Copying a media type COPY MEDIA Use this option to copy a registered media type For details see How do I Manage media types Pasting a media type PASTE MEDIA Use this option to paste a media that you have copied over a registered media type For details see How do I Manage media types Default values for media types Your printer comes with a set of factory installed media types Except for media type 01 you can modify or delete all other media types The table below lists the default values for the factory installed media types 156 Chapter 14 Tell me about front panel menus ENWW NAME PAPER Glossy Matte Banner BLT_B Backlit MEDIA ADV Base 0 00 Base 0 16 Base 0 16 Base 0 14 Base 0 14 VALUE DRY TIME VALUE 0 sec 0 sec 0 sec 0 sec 0 sec PRINT MODE NORMAL NORMAL NORMAL NORMAL NORMAL PRINT BIDIR BIDIR BIDIR BIDIR BIDIR DIRECTION FLATTEN TIME None None None None None USE EDGE YES YES YES YES YES GUARD MEDIA ADV FWD ONLY FWD ONLY FWD ONLY FWD ONLY FWD ONLY MODE TUR MODE LOOSE LOOSE LOOSE LOOSE LOOSE
22. Press the gt key and select BACK ADJ PRINT and the OK key BACK ADJ PRINT gt NORMAL OK N Sel Sel lect the print mode you usually use for the media that you are calibrating lect the NORMAL media feed adjustment print if adjusting the high speed mode Select a parameter based on your print mode Parameters e NORMAL standard and high speed print modes e H QUALITY high quality print mode e H DENSITY high density print mode Calibrate the printer 99 e H QUALITY2 high quality print mode e H DENSITY2 high density print mode e DRAFT draft print mode 100 Chapter 7 How do I get the best image quality ENWW Adjust heater and print mode settings ENWW If you see banding in all colors and you have already performed media advance calibration then you can try adjusting the heater temperature and print mode settings Banding in all colors may be caused by the following factors e Small print dot size heat will cause a smaller dot size The higher you set the heater temperature the smaller the dot size is e Ink absorption by the media if the media you are using is not capable of absorbing the ink as it is placed then this can result in banding To improve ink placement and absorption try the following e Set a lower print heater temperature e Change the print mode to reduce the quantity of ink placed on the media e Change the print mode from bidirectional printing to unidirectio
23. Turn off the heater 3 How do I load unload media Install a media roll inthe Printer esa inaenda tandre paiiar ienis K ridar A abisini aa Remove a media roll from the printer Replace a jammed media roll ENWW LAL UT SUNS oor seas doen es cn wien E REE AA cause wu os cent a ewer wie cah ee aoa E E A EEE E A E Use the take up reel Set the take up reel winding direction Define the take up reel winding mode Load media on to the take up reel Use the media edge guard Set the fan guard lever 4 How dol printing topics Perform a manual media feed Use manual nesting Increase reduce pressure on media Pause or cancel print jobs 5 How dol ink topics Replace am ink cartridges enni eeecerapen is a aa a aa cetacean ima hha 59 Change the printhead heightit 2 econ ete cteereeeeeeeecen eaei maya siete eee 61 6 How do I maintain the printer Regular maintenance guide Daily printhead maintenance Wiper blade cleaning Capping unit cleaning Leave the printer off for two to four weeks Ink system storage Leave the printer off for less than two weeks Clean ink system Charge the ink system Clean the exterior of the printer Clean the rear cover and media feed Clean the platen Replace the waste ink bottle Normal printhead recovery IQ Print 7 How do I get the best image quality Print the Image Quality print Interpret the image quality prin
24. amount of back feed when printing of an image is interrupted by the automatic cleaning process Set a back feed adjustment value for the media based on the back feed adjustment pattern See How do Calibrate the printer oo ADJUST VAL oo 0000PULSE Parameters 2000 pulses 5 mm 1 pulse 2 5 um si Hint After printing the back feed adjustment pattern measure the start distance Try setting Q the value at 0005 and reprint the back feed adjustment pattern and re measure the distance and modify the value if necessary Increasing the value will increase the distance 154 Chapter 14 Tell me about front panel menus ENWW ENWW Media advance preference ADVANCE PREF Use this option to define printer front panel priority or software RIP priority for media advance settings for the selected media type If you select software RIP priority the printer will ignore media advance settings that are defined on the printer front panel and use the settings from the RIP ADVANCE PREF WARE Parameters e SOFTWARE Settings in the RIP takes priority e FRONT PANEL Settings in the printer front panel take priority Print mode preference PRINT MODE PREF Use this option to define printer front panel priority or software RIP priority for print mode settings for the selected media type If you select software RIP priority the printer will ignore print mode settings that are defined on the printer front pan
25. attachment of exhaust hoses to the printer Front panel messages and printer state 120 This section describes front panel messages and menu operations Messages on the front panel Initialization display The printer is being initialized BOOTING UP Chapter 10 Tell me about basic knowledge topics ENWW ENWW INITIALIZING PLEASE WAIT When the system starts normally both controllers go online and enter idle mode automatically Online state idle mode display The printer can receive data from the computer PRINTER READY ROLL 4 PAPER When the OK key is pressed in the menu mode the PHIRECOVERY menu appears Online state print mode display The printer is printing PRINTING ROLL 64 PAPER Online state print pause mode display The printer is paused Print stop and resume PRINTING ROLL 64 PAPER ONLINE PRINTER READY ROLL 64 PAPER The Online LED flashes Press the OK key in the print pause mode to start the head cleaning Print cancel end PRINTER READY ROLL BIPAPER The Online LED flashes Front panel messages and printer state 121 122 CANCEL PRINTER READY ROLL PAPER Online state print information mode display Media total count and ink amount are displayed PRINTER READY ROLL 64 COATED SHIFT MEDIA USED XXXXX meters SHIFT XX INK LEVEL YYY XX INK LEVEL YYY Three second intervals or S
26. cleaning processes Only use our recommended HP 790 Waste Ink Bottle A WARNING Waste ink is combustible Keep an HP waste ink bottle containing waste ink away from open flames sparks or other sources of ignition WARNING Avoid contact between ink and skin eyes and clothing Immediately wash skin with soapy water Remove clothing soaked with ink from contact with skin Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary Do not swallow ink If swallowed do not induce vomiting but seek immediate medical attention WARNING Use only an HP waste ink bottle The bottle must be installed according to instructions or waste ink may overflow An HP waste ink bottle must always be installed before turning the printer on Automatic and manual service cycles produce waste ink that must be contained in an HP waste ink bottle Precautions for handling the waste ink bottle A WARNING Always securely replace the cap on a full or partially full the HP waste ink bottle after removing it from the printer to prevent ink spills The HP waste ink bottle contains organic solvents and must be disposed of in compliance with all local state and federal regulations WARNING Always use both hands to remove and carry an HP waste ink bottle Keep the HP waste ink bottle upright Do not pl
27. heated a plus sign is displayed in place of the unit of each heater current temperature on the second line The unit display is restored at the completion of heating In the display example shown above the front heater is heated Display heater off OFF is displayed in the setup temperature display area of the heater that is turned off The temperature unit of the heater that is turned off is not displayed The current temperature area is displayed as it is OFF BB5BU C XxXXxXU YYYU ZZZU Display heater AC power is turned off TURN ON HEATER POWER SWITCH is displayed on the front panel TURN ON HEATER POWER SWITCH Heater parameter setup mode This mode is used when the operator sets the heater control system parameters Setup items and parameters The setup items and parameters are listed in the table below E a eee eee ee Se SSS E No Item Item display Parameters Description Initial value upper line display lower line 1 Temperature unit UNIT CELSIUS CELSIUS FAHRENHEIT Chapter 15 Tell me about the heaters ENWW No Item Item display Parameters Description Initial value upper line display lower line 2 Heat suspending DELAY TIME 00 to 30 MINUTES UNIT minute 05 MINUTES time after printing 3 Standby heating STANDBY TIME 0 30 60 90 Unit minutes 30 time after 120 ENDLESS completion of DELAY TIME 4 Version display VERSION FWe w r HW w r Display only 5 Diagnostics DIAG
28. heater and print heater may cause the media to wrinkle ENWW Heater temperature settings 171 172 Flow of heater temperature setting 1 If you select the media type when loading the media the initial temperature value of each heater for that media is set on the heater front panel e Ifthe initial temperature value has been set the heater turns on but heating does not start e Ifthe initial temperature value is set to the heater turns off The set temperature on the heater front panel displays OFF N If the printing job data are sent from the host PC either of the following operations is performed before the print starts a If the HEATER PREF set for the media is SOFTWARE e The temperature set in the RIP print data job overwrites the temperature set on the heater front panel and the heating starts Heating does not start if the temperature value is set to OFF e Ifthe temperature is not set in the RIP print data job heating starts with the temperature set on the heater front panel b Ifthe HEATER PREF set for the media is HEAT PANEL e The temperature set in the RIP is ignored and heating starts with the temperature set on the heater front panel ad Printing starts when the current temperatures of the front print and rear heaters all reach the value exceeding set temperature 2 C If the current temperature is higher than the set temperature printing starts without waiting for the temperatu
29. not need to set new values for all of the parameters To create a new media type 1 Press the ONLINE key 2 Press the W key to enter the MEDIA REG menu gt A INK MEDIAREG Y lt MEDIA MADV gt Scroll to the SELECT MEDIA menu with the A and Y keys eo MEDIA eo TYPEO1 Press the OK key to select a media type number wor MEDIA wor TYPEO1 92 Chapter 7 How do I get the best image quality ENWW 9 Select a media type number using the A and Y keys and press the OK key SELECT PAPER 02 TYPEO2 Ey NOTE Ifa number is not available then a new media type with that number has already been created Select another number Press the W key and the OK key to define the name of the new media type RENAME MEDIA gt 06 gt TYPE06 Define the name of the new media type using the lt and gt keys to select the character to be set and the A and Y keys to change the character Press the OK key to confirm the media type name RENAME MEDIA gt 06 OK Press the OK key to confirm the new media type Modify media type settings To modify the settings of a media type 1 2 4 ENWW Press the ONLINE key Press the W key to enter the MEDIA REG menu A INK MEDIAREG lt MEDIA MADV gt Scroll to the SELECT MEDIA menu with the A and YW keys SELECT MEDIA gt 01 TYPEO1 Press the OK key to select a media number SELECT M
30. ordering 182 INK menu 143 ink system optimization menu 159 install media 24 IQ print 88 L load sheet media 34 M maintenance cap cleaning menu 160 ink system opt menu 159 ordering consumables 182 wash printheads menu 160 wiper cleaning menu 160 maintenance printhead recovery menu 161 media front panel information 144 install 24 loading sheet 34 unloading 32 media advance calibration calibration media advance 95 MEDIA menu 144 MEDIA REG menu 145 media types default values 156 ordering 182 weights 182 widths 182 menu ADJUST 163 cap cleaning 160 FEED 161 INK 143 ink system opt 159 MEDIA 144 MEDIA REG 145 PH MAIN 159 PRINTER 162 printhead height 161 printhead recovery 161 SETUP 165 wash printheads 160 wiper cleaning 160 menu using 140 o ordering accessories 183 ink cartridges 182 maintenance and cleaning consumables 182 media 182 P PH MAIN menu 159 power on off 16 printer information reports 162 PRINTER menu 162 printer s main components 9000 2 printhead height menu 161 Index 187 printhead position adjustment 98 printhead recovery menu 161 S safety precautions 10 SETUP printer menu 165 specifications ecological 179 support services HP Customer Care 185 HP Designjet Online 186 U unload media 32 using this guide 2 Ww wash printheads menu 160 wiper cleaning menu 160 188 Index ENWW
31. panel menus ENWW 15 Tell me about the heaters This chapter describes temperature control the heater front panel parameter setup mode operations and error messages of the heater controller e The heaters e Heater temperature settings e Heater error messages The heaters The printer includes three heaters for fixing and stabilizing the printed image on the media Each heater is controlled separately 1 Front heater preheats the media 2 Print heater fixes the ink on to the media 3 Rear heater dries the ink and stabilizes the printed image ENWW The heaters 169 4 Media roll 5 Pressure roller 6 Grid roller 7 Carriage 8 Rear cover WARNING Never touch the heaters as they can cause burns and always take care when touching printer components near the heaters Heater temperature settings Lec banand 4A Convent Reor a sess 1 Heater front panel 2 Heater on off and temperature setting keys 3 Preset temperature 4 Current temperature Heater temperatures are preset automatically for all media types Under normal operating conditions you do not need to set the temperature Use the heater front panel only when you need to make fine adjustments to the heater temperature e On off setting use ON OFF key for each heater e Temperature setting use the up key or down key for each heater 170 Chapter 15 Tell me about the heaters ENWW e Front panel display when the heater is turned o
32. paper path This may cause burns In order to ensure the safe operation of the printer heed all of the cautions and warnings contained throughout this manual Chapter 1 Introduction ENWW Handling precautions ENWW These precautions are recommended to avoid damage to your printer and its components Power supply e Use the power supply voltage specified on the nameplate e Check the printer electrical outlet for proper polarity and grounding before connecting printer Failure to do so may result in fire and electric shock hazards e Be sure the printer is well grounded Failure to ground the printer may result in electrical shock fire and susceptibility to electromagnetic interference e Avoid overloading the printer s electrical outlet with multiple devices e Use only the electrical cord supplied by HP with the printer Printer e Wipe the printer clean with a soft cloth A cloth moistened with a neutral detergent may be used Do not allow liquid to enter the printer This may create risk of fire and electrical shock and cause a malfunction Do not clean the printer with benzene or paint thinner This may damage the paint e Never touch the printhead nozzles They can be easily damaged or clogged Regular inspection and maintenance e Clean the capping unit and wiper blade every day e Check the moisture of the wiper sponge every day e Store the ink system when leaving the printer for a long time two weeks or more with the
33. pass e H QUALITY2 e H DENSITY2 e FAST 4 pass e DRAFT 2 pass e FINE DRAFT Print direction setting PRINT DIRECTION For the selected media type use this option to set bidirectional printing so that the print carriage places ink on the media at every pass or unidirectional printing so that the print carriage places ink on the media once every two passes ENWW The MEDIA REG menu 147 r PRINT DIRECTION gt 01 BIDIR Parameters e BIDIR Bidirectional printing gives higher printing speeds with slightly lower image quality and is more suitable for line and text images e UNIDIR Unidirectional printing gives lower printing speeds but higher image quality Flatten time FLATTEN TIME The printing conditions may affect the media when the printer has not printed for some time and print quality may be affected by wrinkles or smudges on the edge of the media due to humidity and dust For example if you print using a higher heater temperature this may cause wrinkling so you can set a lower time to maintain the media in optimal condition The FLATTEN MEDIA option automatically feeds and rewinds the media before printing starts If no data is received and the set time limit is reached then the edge of the media roll is fed through the media path to the rear cover automatically If the leading edge of the media roll is already present at the rear cover the procedure is not performed The printer performs the proc
34. passed its expiry date 109 110 POC error messages INITIALIZING E Ennan Problem an unrecoverable error has occurred in the engine section This error message appears when an error is detected during self diagnosis when the power is turned on Solution contact HP Support Make a note of the error code shown on the front panel Engine error messages ENGINE ERROR nann POWER OFF ON Problem an unrecoverable error has occurred in the network controller section hardware failure Solution contact HP Support Make a note of the error code displayed on the front panel System error messages F s noon POWER OFF ON Problem an unrecoverable error has occurred firmware failure Solution contact HP Support Make a note of the error code displayed on the front panel Operator error messages The following errors can be corrected by the operator Ink cartridge OPEN X INKCOVER CHANGE YY INK X L left R right YY Y M C K Lm Le Problem there is no ink Solution follow the instructions on the front panel See How do I Replace an ink cartridge OPEN X INKCOVER 2 CHECK YY INK Chapter 8 The problem is troubleshooting topics ENWW ENWW X L left R right YY Y M C K Lm Le Z error code 1 to 9 Problem an ink cartridge error has occurred Solution follow the instructions on the front panel See How do I Replace an ink cartridge O
35. pressed roll media advances If cut sheet is loaded it is discharged When the Y key is released media feeding stops and the menu group is displayed A A PH MAIN FEED Y lt PH RECOVERY gt Perform a manual media feed 51 Use manual nesting When printing a small sized image such as A4 on a 64 inch width roll a large area of media is left blank You can rewind the roll and nest an image in the blank area using the Origin Point Setting feature EF NOTE The manual nesting feature can be used only with roll media To use manual nesting 1 Lift the media load lever 2 Rewind the media A Blank area EA NOTE Rewind the media only when the image is dry to avoid smearing 3 The front panel instructs you to load media Load the media LOAD MEDIA LOWER LEVER 52 Chapter4 How do l printing topics ENWW ENWW 4 5 Lower the media load lever Select NEST in the SELECT MEDIA menu and press the OK key SELECT MEDIA ROLL SHEET NEST 2 NOTE Inthe next steps use the MEDIA WIDTH setting if you cut the media to remove the image that was previously printed Use the NEST ORIGIN setting if you have not cut the media and to start printing from a point that excludes the previously printed image Enter the media width and press the OK key The media width previously detected is displayed Media width input range 290 to 1635 mm MEDIA WIDTH
36. printer specifications Use the printer in the specified environmental conditions temperature and humidity Parts of a drawing are missing or the print is unclear Media settings are incorrect Foreign objects are attached to the head Check the media settings Clean the printhead from the PH RECOVERY menu 4 he low printing ratio pattern is printed ontinuously at high temperature environment Q Set the printhead mode to HIGHLIGHT The print is blurred The media has been loaded the wrong side up Check whether the media is loaded correctly The media settings are incorrect The media edge guard or fan guard lever are not set correctly Check the media settings Set them correctly The heater temperature is too low Increase the heater temperature The print is stained The leading edge of the media is curled Check whether the leading edge of the media is curled If it is curled cut the leading edge The media is slightly folded or crumpled If the media is crumpled feed the media and cut off the crumpled part of the media 4 he platen is stained Clean the platen See Inspection amp Maintenance The first part of a printed image is missing Environment temperature Use the printer in the specified environmental conditions Parts of a printed image are missing even after head cleaning is performed repeatedly The noz
37. printhead position e _ Left and right printhead position e Printhead position adjusts the head position for the scan axis using the black printhead as a reference e Left and right bidrectional printing position To print the printhead position patterns 1 Inthe TEST PRINTS menu scroll to the option desired PH ROW PH TO PH BIDIR DEF and BIDIR F D and press the OK key f TEST PRINTS gt IQ PRINT 2 Press the OK key to start printing To set left and right head position adjustment values 1 Select ADJUST and press the OK key 2 Select YY PH ROW VALUE and press the OK key 3 Select the head color to be adjusted and press the OK key 4 In the head adjustment pattern identify the value for two lines of the selected color that are perfectly aligned 5 Insert the value and press OK key Select the number you want to change by using the lt and gt keys and change the numeric value using the A and YW keys To set the printhead to printhead adjustment value 1 Select ADJUST and press the OK key 2 Select YY PH TO PH VAL and press the OK key 3 Select the printhead color to be adjusted and press the OK key 4 In the printhead adjustment pattern identify the value where the vertical black line and the color printhead lines are perfectly aligned 5 Insert the value and press the OK key Select the number you want to change by using the lt and gt keys and change the numeric value using
38. the A and W keys Chapter 7 How do I get the best image quality ENWW ENWW To set the bidirectional printing left and right adjustment for all print modes except Fine Draft 1 Ce oR Oe ON Se Se Se In Ins Sel usi lect ADJUST and press the OK key lect YY BIDIR DEF X where X is L or R for left or right and press the OK key lect the printhead color to be adjusted and press the OK key he printhead adjustment pattern identify the value where two lines of the same color are aligned ert the value and press OK key lect the number you want to change by using the lt and gt keys and change the numeric value ng the A and Y keys To set the YY BIDIR F D left and right adjustment for Fine Draft print mode 1 ao fF YN Se Se Se In Ins Sel usi lect ADJUST and press the OK key lect YY BIDIR F D X where X is L or R for left or right and press the OK key lect the printhead color to be adjusted and press the OK key he printhead adjustment pattern identify the value where two lines of the same color are aligned ert the value and press OK key lect the number you want to change by using the lt and gt keys and change the numeric value ng the A and Y keys Back feed adjustment print This option prints a pattern so that you can adjust how much back feed is applied to a media type that you are loading 1 Press the ONLINE key A INK MEDIAREG Y 4 MEDIA M ADV gt
39. to HIGHLIGHT See Printhead firing mode setting IMAGE GRADIENT in the MEDIA REG Menu Chapter 8 The problem is troubleshooting topics ENWW Symptom Items to be checked Corrective measures Operational temperature Use the printer in 20 to 25 C temperature range Media jams occur frequently Media type Check whether the media type setting matches the type of media loaded See How do I Install a media roll in the printer in the printer and Remove a media roll from the printer Use our recommended media See Tell me about Ordering media Media setting Load the media correctly See Replace a jammed media roll Check whether there are any Remove any obstructions See The obstructions in the carriage path or the Problem is A head crash media path Print is slow Operational temperature Use the printer in 20 to 25 C temperature range A head crash Clear head crashes by following the instructions on the front panel 1 A front panel instruction is displayed WARNING CLEAR MEDIA JAM head crash type 1 or 2 See The problem is an error message Media crash ENWW A head crash 105 2 Lift the media load lever and rear cover 1 Rear cover 2 Carriage i y REMOVE PAPER CLOSE REAR COVER 106 Chapter 8 The problem is troubleshooting topics ENWW 3 Remove the media check there are no obstacles in the carriage path and the media path an
40. you can clean the capping unit manually ACAP CLEANING Parameters none Wiper cleaning WIPER CLEANING Use this option to lift the wiper blade so that you can clean the wiper blade manually WIPER CLEANING Parameters none Washing printheads WASH PRINTHEADS Use this option to fill the cap with ink to soak the printhead nozzle surface in the ink for a minimum of 1 to 2 hours to remove nozzle clogging If possible leave the printer overnight Use this option when nozzles cannot be fixed by cleaning repeatedly WASH PRINTHEADS gt Chapter 14 Tell me about front panel menus ENWW Parameters none A NOTE Always perform Cleaning normal after filling the cap If the printhead surface is not clean even after leaving the printer overnight then contact HP Support Printhead height PH HEIGHT ADJ Use this menu option to adjust the printhead height The cap is opened after performing this operation and the carriage height can be adjusted See How do I Change the printhead height PH HEIGHT ADJ gt Parameters none The PH RECOVERY menu This menu is used to clean the printheads of the printer See How do I Normal printhead recovery Press the lt key to select the PHIRECOVERY menu options A PH MAIN FEED Y lt 4 PH RECOVERY gt lt key HEAD RECOVERY gt NORMAL ALL Parameters e NORMAL ALL Performs normal cleanin
41. 4372 mm Use manual nesting 53 7 Input the nest origin point print offset value for media width origin point NEST ORIGIN 0000 mm The nest origin setting is displayed The start position for printing is modified if either the media width or the nest origin is set A Nest origin point B Print margin including the image C Media width input value 8 Select YES or NO e Select YES to increase the available area for printing Rewind the media back onto the roll ensuring the media is present between the media output sensor and media rollers The first 20 30 mm from the front edge will not be available for printing UBE LEADING EDGE YES e Select NO if the area from the media output sensor position to the print start position the media rollers will not be available for printing UBE LEADING EDGE NO EA NOTE Ensure the media is aligned with the vertical guide line before loading 54 Chapter 4 How do l printing topics ENWW 9 Select a media type again SELECT MEDIA MEDIA TYPEO1 SHIFT PREPARING MEDIA PLEASE WAIT 2 NOTE Ensure front right and left margins are sufficient as you rewind the media manually The media width and nest origin settings cannot be saved Increase reduce pressure on media The media pressure lever allows you to change the pressure on the media exerted by the media transmission roller This can be used to s
42. EDIA gt 01 TYPEO1 Manage media types 93 Scroll to the media type option you want to modify by using the A and YW keys MEDIA ADV VALUE gt 02 099 80 Press the OK key to modify the value MEDIA ADV VALUE 02 099 80 Press the OK key to confirm The message below will only be displayed for newly created media types MEDIA ADV VALUE gt 02 OK Press the OK key to create media type 02 and the asterisk indicates that the media type has already been created The display returns to 1 display f MEDIA ADV VALUE gt 02 099 80 Press the CANCEL key to cancel the process The front panel displays the top menu Delete a media type Media types from 02 to 20 can be selected Media type 01 is defined as the standard media and cannot be deleted To delete a media type 1 2 Press the ONLINE key Press the Y key to enter the MEDIA REG menu f A INK MEDIAREG Y lt 4 MEDIA M ADV gt Select the DELETE MEDIA option f DELETE MEDIA gt 01 TYPE02 Press the OK key to select the TYPE using the A and W keys DELETE MEDIA gt 01 TYPEO2 OK Press the OK key to confirm 94 Chapter 7 How do I get the best image quality ENWW Calibrate the printer You can adjust the mechanical and electrical settings of your printer based on a series of printed patterns These patterns allow you to calibrate your printer settings fo
43. HIFT XX INK LEVEL YYY XX INK LEVEL YYY Three second intervals or SHIFT XX INK LEVEL YYY XX INK LEVEL YYY Then the printer returns to online idle mode Offline menu mode display Menus can be operated in offline mode A INK MEDIAREG Y lt MEDIA MADV gt SHIFT Chapter 10 Tell me about basic knowledge topics ENWW PH MAIN FEED Y lt 4 PH RECOVERY gt SHIFT A PRINTER SETUP Y lt ADJUST gt The arrow keys give access to menus When the OK key is pressed in the menu mode the PH RECOVERY menu appears Shutdown state display The printer is shutting down F SHUTTING DOWN PLEASE WAIT ENWW Front panel messages and printer state 123 124 Chapter 10 Tell me about basic knowledge topics ENWW 11 Tell me about media Storing media Disposing of media Using media Handling prints Other precautions Choosing the correct media type for your needs is an essential step in ensuring good print quality For best printing results use only recommended media whose reliability and performance have been developed and thoroughly tested All printing components printer ink system and media have been designed to work together to give trouble free performance and optimal print quality The HP Designjet 9000s Printer supports the following media types Storing Glossy vinyl chloride Matte vinyl chloride Banner media Always
44. HP Designjet 9000s Printer series User s Guide Legal notices The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied or translated to another language without the prior written consent of Hewlett Packard Company Table of contents 1 Introduction USing this GQUIGDG eandis isn eaa dne ss edsdasecevatsactenceet a daade aa Aea O08 debs ead Ereid ad nay Eana 2 Introduction The problem is Tell me about The printer s main components Front view Rear view The heaters The printer s front panel Basic printer operations and keys The heater s front panel Defining heater parameters Safety precautions General warnings General cautions Handling precautions Power supply Printer Regular inspection and maintenance Consumables 2 How do perform basic operations Connect to a computer Choose the system configuration Connection procedure Turn the power on off Turn on the printer Turn on the heater Turn the power off Turn off the printe
45. MEDIA ADV VALUE Use this option to set the media advance value for the selected media type This value is obtained from the Media Advance print See How do I Calibrate media advance for the step by step procedure 7 NOTE This value will only be applied by the printer front panel setting if the ADVANCE 2 PREF option is set to FRONT PANEL MEDIA ADV VALUE gt 01 099 80 MNFG VAL 099 80 gt 01 099 80 Parameters XXX XX 97 00 to 103 00 146 Chapter 14 Tell me about front panel menus ENWW Manufacturing default media advance value MFNG VAL This option displays the manufacturing default media advance value which is factory set This cannot be modified by the user Press OK to access the option to adjust the user definable media advance value N MNFG VAL 099 80 Dry time value DRY TIME VALUE Use this option to define the amount of time the printhead carriage pauses between printing passes for the selected media type ADRY TIME VALUE gt 01 Mew Parameters three digit time in seconds Print mode setting PRINT MODE Use this option to set the default print quality for the selected media type is value will only be applied by the printer front panel setting if the 22 NOTE Th Il only b lied by th fi l f the PRINT MODE PREF option is set to FRONT PANEL PRINT MODE 01 NORMAL Parameters e NORMAL 4 pass e H QUALITY 8 pass e H DENSITY 8
46. Manage media types Copy a media type to create a new one Create a new media type Modify media type settings Delete a media type Calibrate the printer Calibrate media advance Perform printhead position adjustment Back feed adjustment print Adjust heater and print mode settings iv ENWW 8 The problem is troubleshooting topics The problem is checklist A head crash Ink cartridge is not installed Ink cartridge is not detected Ink cartridge is near expiry date Ink cartridge has passed its expiry date An error Message Service errors POC error messages Engine error messages System error messages Operator error messages Ink cartridge M dia tnia na Error LED is flashing Other messages An abnormal sound 9 The problem is print quality 10 Tell me about basic knowledge topics Op rating Conditions annae here tive Eaa seat ence la AEA A VEES EAEAN Installation space Environmental conditions Operating temperature and humidity levels Places where the printer must not be installed The power supply Power Exhaust attachment Front panel messages and printer state Messages on the front panel Initialization display Online state idle mode display Online state print mode display Online state print pause mode display Print stop and resume Print cancel end Online state print information mode display Offline menu m
47. Monthly inspection and maintenance Normal printhead recovery 3 When leaving the printer for a long time Ink system storage in power off state more than 2 weeks 4 When returning the printer from a long Clean ink system time leaving more than 2 weeks Charge the ink system after cleaning the ink system 5 When returning the printer from a long Clean ink system time leaving within 2 weeks in power off state Charge the ink system after cleaning the ink system 6 When leaving the printer in power off A service call error message will be for more than one month displayed on the front panel Contact HP Support Daily printhead maintenance WARNING Failure to perform daily maintenance procedures may result in damage to your printer printheads and will invalidate your warranty 66 Chapter6 How do I maintain the printer ENWW ENWW AN CAUTION If you need to leave the printer unattended for any reason ensure that the printer is on the ink cartridges are full and the waste ink bottle is empty so that automatic maintenance performed after the first 20 hours without printing and every 3 days can be completed successfully for the time you are not present If needed install new ink cartridges The ink cartridges that you replace can be reused when you return to your printer if they still contain ink Daily printhead maintenance will ensure optimal print quality and the life of your printheads The ink in your HP Desig
48. NOSTICS NO YES NO Does not NO perform the diagnostics YES Performs the diagnostics 6 Display language LANGUAGE ENGLISH ENGLISH JAPANESE 7 Exit setup mode EXIT YES NO YES Exits the YES parameter setup mode NO Does not exit the parameter setup mode 1 Display only ON OFF key is ignored Heater error messages When the following error messages are displayed on the heater front panel contact HP Support e System error ERROR i401 SYSTEM ERROR e The relay board cannot be detected ERROR 02 PLY AROARO ERR e Front heater thermistor temperature error 10 C or less 70 C or more ERROR 1105 F TEMP ERR ENWW Heater error messages 175 176 Rear heater thermistor temperature error 10 C or less 70 C or more ERROR 1104 ATEMP ERR Print heater thermistor temperature error 10 C or less 70 C or more ERROR Hos P TEMP ERR Front heater thermistor did not reach the preset temperature after 15 minutes f ERROR 1106 F TEMP ERR Rear heater thermistor did not reach the preset temperature after 15 minutes f j ERROR 1107 R TEMP ERR Print heater thermistor did not reach the preset temperature after 15 minutes ERROR HgO P TEMP ERR Switch test error occurs in the diagnostics ERROR H09 SWITCH ERROR Zero cross error occurs in the diagnostics 1 ERROR H10 ZERO CROSS ERROR Chapter 15 Tell m
49. P and your colleagues e Warranty tracking online for your peace of mind e Technical documentation and training videos e Latest product information printers supplies accessories software etc e Supplies Center for all you need to know about ink and media By customizing your registration for the products you have purchased and your type of business and by setting your communication preferences you decide the information you need Register at HP Designjet Online for the best performance HP Designjet Online is available in English German French Italian Spanish Portuguese Japanese Korean Simplified Chinese and Traditional Chinese 186 Chapter 18 Tell me about getting help ENWW Index A accessories ordering 183 ADJUST menu 163 adjustment patterns 88 adjustment patterns printhead position 98 Cc calibration media advance 158 cap cleaning menu 160 characters front panel 142 cleaning and maintenance consumables ordering 182 cleaning kits ordering 182 components of printer 9000s 2 connections 15 Customer Care 185 D Designjet Online 186 E ecological specifications 179 error messages heater 175 F FEED menu 161 front panel character list 142 front panel heater 9 front panel printer 5 ENWW H handling precautions 13 heater errormessages 175 parameter setup 174 temperature settings 170 HP Customer Care 185 HP Designjet Online 186 l ink front panel information 143 ink cartridge
50. PEN X INKCOVER SET YY INK X L left R right YY Y M C K Lm Le Problem no ink cartridge is installed Solution follow the instructions on the front panel See How do I Replace an ink cartridge 1 INKCOVER IS OPEN If CLOSE x INKCOVER X L left R right Problem the ink cover is open Measure follow the instructions on the front panel YY INK NEAR EPRATON DATE X L left R right YY Y M C K Lm Le Problem the ink cartridge is nearing its expiration date Solution prepare a new ink cartridge See Replace an ink cartridge YY INK PAST EXP DATE CONTINUE X L left R right YY Y M C K Lm Le Problem the ink cartridge has passed its expiration date Solution press OK and follow the instructions on the front panel See How do I Replace an ink cartridge An error message 111 112 The ink LED flashes Problem ink is running out warning Solution prepare a new ink cartridge Waste ink bottle is not installed 1 The following front panel message is displayed The waste ink bottle is not installed BOTTLE OUT INSTALL BOTTLE 2 Insert a new waste ink bottle into the printer and install the waste ink bottle cover See Replace the waste ink bottle Waste ink bottle is full BOTTLE FULL REPLACE BOTTLE Problem the waste ink bottle is full Solution follow the instructions on the front panel See Replace the wa
51. ST EXP DATE CONTINUE YY Ink name K Black Lm Light magenta Lc Light cyan C Cyan M Magenta Y Yellow 2 Press the OK key to continue or the CANCEL key to replace the ink cartridge See How do l Replace an ink cartridge If you pressed the OK key the following message is displayed SEE WARRANTY CONDITIONS CONT 3 Press the OK key to confirm that you want to use an expired ink cartridge Press the CANCEL key to replace the ink cartridge See How do I Replace an ink cartridge An error message ENWW If the ERROR lamp lights check the message displayed on the front panel There are four types of error messages e Service errors operator unrecoverable errors such as hardware or software failure Contact HP Support e Communication protocol errors Take appropriate measures according to the error code or message e Operator errors The operator can correct these errors Take appropriate measures according to the message The error messages are as follows Take appropriate measure according to the error message error message appears on the front panel and disappears when the next operation is Q Hint If a communication error or a data error occurs the ERROR lamp does not light An sf 5 performed Service errors l Q Hint If any of the following service error messages appears turn the power switch off and s U then on again This may release the error Ink cartridge has
52. The MEDIA REG menu Copy a media type to create a new one 1 Press the ONLINE key 2 Press the W key to enter the MEDIA REG menu A INK MEDIAREG Y lt MEDIA MADV gt 3 Select the COPY MEDIA option with the A and YW keys and press the OK key COPY MEDIA gt 01 4 Select a media number using the A and keys and press the OK key Only numbers for media types that already exist are displayed 5 To create a new media type from the copy press the W key to enter the MEDIA REG menu A INK MEDIAREG Y lt MEDIA M ADV gt 6 Select the PASTE MEDIA option with the A and YW keys and press the OK key PASTE MEDIA gt 13 gt 01 Manage media types 91 7 Select a media number using the A and YW keys i NOTE Ifthe number on the right is followed by an asterisk the number displayed already contains media type information PASTE MEDIA gt 13 gt 06 Press the OK key to confirm Ei MEDIA Ei gt 06 OK 9 Press the OK key to create the new media type Create a new media type Hint We recommend that you do not modify the preset media types that came with your Ve printer You can copy a preset media type with characteristics that are similar to the new media that you want to use and use the copy to create a new one before changing the settings This means that you will have to make changes to only one or two parameters and you will
53. USB address USB ADDRESS USB speed USB SPEED 15 Tell me about the heaters The heaters Heater temperature settings 2 Heater preset temperature by medium Flow of heater temperature setting Temperature control Maintaining the preset temperature Maintaining the standby temperature Turning off the heaters The heater front panel Display in normal mode Display heater on Display heater off Display heater AC power is turned off Heater parameter setup mode Setup items and parameters Heater error messages riihi aene redan ea aa a eatea datis arddan oe toirin rania ia iA 16 Tell me about printer specifications Specifications Ecological specifications 17 Tell me about ordering supplies and accessories Ord ring SU pp E SA tice e te ec eel eo ear a ie ac eet 182 Ordering media Ordering accessories 18 Tell me about getting help HP Customer Care HP Designjet Online viii ENWW ENWW Introduction e Using this guide e The printer s main components e The printer s front panel e Basic printer operations and keys e The heater s front panel e Defining heater parameters e Safety precautions e Handling precautions Using this guide Using your printer is organized into the following chapters Introduction This chapter provides a brief introduction to the printer and its documentation for new users How dol These chapters help you
54. V keys to select the CLEAN INK SYS option and press OK 5 When the front panel displays the waste ink bottle warning message check whether the waste ink bottle is present and make sure it is empty 6 Press the OK key once the waste ink bottle has been checked 7 Follow the instructions on the printer front panel that will guide you through each step of the process 76 Chapter6 How do I maintain the printer ENWW When the front panel refers to PURGING CAR install or remove an HP 790 Ink System Purging Cartridge that came with your HP 790 Ink System Cleaning Kit When the front panel refers to CL CARTRIDGE install or remove an HP 790 Ink System Cleaning Liquid Cartridge that came with your HP 790 Ink System Cleaning Kit 8 The extraction process starts and you need to recheck whether the waste ink bottle is present and is not full Press the OK key once the waste ink bottle has been checked Once the cleaning ink system process has been completed the front panel will return to the PH MAIN menu After cleaning the ink system the ink system needs to be charged see Charge the ink system after cleaning the ink system Charge the ink system When the printer is left for a long time and you need to clean the ink system then you will need to charge the ink system with ink You will need ink cartridges with more than 250 cc of ink available If any of the ink cartridges contain less than 250 cc of ink or if an ink system purging
55. VERY gt 3 Scroll to the PH HEIGHT VAL option and press the OK key PH HEIGHT VAL gt 01 NORMAL 4 Select NORMAL or HIGH according to the mechanical change you have made and press the OK key PH HEIGHT VAL gt 01 NORMAL Parameters NORMAL default or HIGH for thick media 2 NOTE When the printhead height is changed a gap in printing may occur in bidirectional printing Adjust the correction value for bidirectional printing See How do Perform printhead position adjustment 64 Chapter5 How do l ink topics ENWW 6 How do I maintain the printer This section describes the regular inspection and maintenance procedures to be performed by users e Regular maintenance guide e Daily printhead maintenance e Leave the printer off for two to four weeks e Leave the printer off for less than two weeks e Charge the ink system e Clean the exterior of the printer e Clean the rear cover and media feed e Clean the platen e Replace the waste ink bottle e Normal printhead recovery e IQ Print Regular maintenance guide ENWW The printer requires regular inspection and maintenance The table below lists all regular inspection and maintenance procedures For details on each procedure see the page reference A WARNING Never switch off the printer without following the correct procedures Even with the storage liquid installed never leave the printer off for more than 4 wee
56. ace on tables or shelves where it could fall HP 790 Cap Cleaning Liquid HP 790 Cap Cleaning Liquid is used to clean and maintain the capping unit The HP cap cleaning liquid comes in six bottles each containing 100 ml of cleaning liquid ENWW HP 790 Waste Ink Bottle 131 WARNING Avoid contact between ink and skin eyes and clothing Immediately wash skin with soapy water Remove clothing soaked with ink from contact with skin Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary Do not swallow ink If swallowed do not induce vomiting but seek immediate medical attention HP 790 Wiper Cleaning Liquid and Dropper The HP 790 Wiper Cleaning Liquid and Dropper are used to clean and maintain the wiper blades The HP 790 Wiper Cleaning Liquid comes in six bottles each containing 100 ml with ten droppers A WARNING Avoid contact between ink and skin eyes and clothing Immediately wash skin with soapy water Remove clothing soaked with ink from contact with skin Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary Do not swallow ink If swallowed do not induce vomiting but seek immediate medical attention
57. ad media ENWW ENWW p NOTE When printing without using the take up reel make sure the media or printing surface is not damaged or folded by the take up reel sensor Define the take up reel winding mode The take up reel supports two winding modes tension winding and loose winding By default use LOOSE winding mode Always use TENSION winding mode when printing long plots or if you have problems with skew A NOTE The HP Designjet High Speed Dryer is not usable with the take up reel when in TENSION winding mode Please use LOOSE mode when using the HP Designjet High Speed Dryer To set the winding mode e Loose place the take up reel roller in the top position 1 Tension roller Use the take up reel 41 42 Tension winding place the take up reel roller in the bottom position 1 Tension roller Ey 1 2 3 NOTE Do not change the order of the seven tension rollers as their outside diameters are different Changing the order will cause media skew Distribute the tension rollers to support the full width of the media Position each tension rollers by unscrewing the three screws to the left of the roller Tighten the screws when the roller is in its final position Press the ONLINE key to view the MEDIA REG menu lt 4 MEDIA M ADV gt A INK MEDIAREG Y Press to select MEDIA REG Chapter 3 How do I load unload media ENWW 4 Press W to display the TUR
58. at the media does not curl inside the rear cover and that the media edge guards are not obstructing the media path See How do Use the media edge guard 36 Chapter 3 How do load unload media ENWW 7 Lower the media load lever 8 Open the rear cover and adjust the media edge guards and adjust the position of the fan guard lever a os 1 Fan guard lever 2 Media edge guard To complete the loading procedure follow the front panel instructions CHECK EDGE GUARD OK 9 Confirm the position of the media edge guard and press the OK key 10 Select cut sheet ENWW Load cut sheet 37 SELECT MEDIA ROLL SHEET SHEET A a Select SHEET using the A or W keys For the NEST option see How do I Use manual nesting b Press the OK key to confirm 11 Select a media type SELECT MEDIA MEDIA TYPEO2 SELECT PAPER TYPE PAPER XXX a Select the media type with the A or W key There are five preset media types to choose from e Paper e Glossy e Matte e Banner e BLT_B Backlit b Press the OK key to confirm ye NOTE If you wish to select a media type that is currently not available then you will need to create a new media type SELECT MEDIA NEW MEDIA ENTRY c Select the NEW MEDIA ENTRY option using the A or W key and press OK See How do l Manage media types Press the CANCEL key to return to the SELECT MEDIA menu 12 The media w
59. carriage PCA CARRIAGE PCA X X Parameters none ASIC version display ASIC VER This option displays the ASIC version SASIC VERSION K XX Parameters none Heater H W version display HEATER HW VER This option displays the heater hardware version HEAT HW VERSION KK Chapter 14 Tell me about front panel menus ENWW ENWW Parameters none Heater F W version display HEATER FW VER This option displays the heater firmware version If the heater cannot be recognized is displayed HEAT FW VERSION xxx Parameters none System date setting SYSTEM DATE This option sets system date used in the unit in YY year MM month DD day 0ATE YYMWDD 03 0801 Parameters 00 01 01 to 99 12 31 System time setting SYSTEM TIME This option sets the time for your printer SYSTEM Time gt 0308 01 Parameters 00 00 to 23 59 Factory default setting FACTORY DEFAULT This option sets all parameter values to default factory settings 4 FACTORY DEFAULT gt Parameters none USB address USB ADDRESS This option displays the printer USB address XXX r USB ADDRESS Parameters none The SETUP menu 167 168 USB speed USB SPEED This option sets the USB port speed F USB SPEED HIGH SPEED L Parameters HIGH FULL Chapter 14 Tell me about front
60. cartridge has been installed a warning message is displayed on the front panel Install a correct ink cartridge that contains more than 250 cc of ink in the indicated slot in order to continue To charge the ink system 1 Press the ONLINE key 2 Press the SHIFT key to display the PH MAIN menu A PH MAIN FEED Y lt PH RECOVERY gt 3 Press the A key to select the PH MAIN menu 4 Select the CHARGE INK SYS option and press OK 5 When the front panel displays the waste ink bottle warning message check whether the waste ink bottle is present and is not full Check the waste ink bottle and press the OK key 6 The charge process starts Check whether the waste ink bottle is present and is not full Check the waste ink bottle and press the OK key When the ink charge process is complete the front panel displays the Ink Charge option Clean the exterior of the printer ENWW AN CAUTION Wipe the printer clean with a soft cloth A cloth moistened with a neutral detergent may be used Do not allow liquid to enter the printer This may create risk of fire and electrical shock and cause a malfunction Do not clean the printer with benzene or paint thinner This may damage the paint Charge the ink system 77 Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation e g ink cartridge doors as required with a damp sponge or a soft cloth and a mild househo
61. cessories 183 184 Chapter 17 Tell me about ordering supplies and accessories ENWW 18 Tell me about getting help HP Customer Care HP Designjet Online HP Customer Care ENWW As your strategic support partner we make it our business to help keep your business running smoothly HP Customer Care offers award winning support to ensure you get the most from your HP Designjet HP Customer Care provides comprehensive proven support expertise and leverages new technologies to give customers unique end to end support Services include setup and installation troubleshooting tools warranty upgrades repair and exchange services phone and Web support software updates and self maintenance services To find out more about HP Customer Care please visit us at http Awww hp com go designjet or call the phone number in the Customer Service Guide provided with your printer What to do before you call Review the The problem is troubleshooting suggestions in this guide Review the relevant driver documentation supplied with this printer for users sending PostScript files or those using Microsoft Windows If you have installed third party software drivers and RIPs refer to their documentation If the problem appears to be related to your software application first contact your software vendor If you still have difficulty refer to the HP Support Services booklet provided with your printer This document contains a compre
62. ct your local authorities for a list of authorized companies or you can search for the nearest authorized waste disposal company on the World Wide Web Make sure that any waste disposal company you engage for this task is able to provide you with the necessary documentation proving their authority to manage and dispose of waste legally You will be legally responsible for failing to dispose of waste according to local state and federal legislation When you have established an authorized waste management company they will need to know the type of chemical that requires disposal and you will need to determine the type of agreement that best meets your requirements They will need to know the common name or chemical CAS number of the main solvent found in the supplies This information can be obtained on the Material Safety Data Sheets MSDS available for all supplies at http Awww hp com hpinfo globalcitizenship environment productdata index html 135 There are normally two types of waste disposal services The most suitable service will depend on your waste volume production e Bottle by bottle and pick up on call this may be the best option for low volume production to avoid the overheads related to arranging and ensuring secure temporary storage You can order these bottles as needed from your local HP reseller ww Storage in a suitable container for solvents and regular pick up this may be the best option for high volu
63. cult to move in confined spaces In some cases two people should move and install media rolls Dropping a media roll could cause personal injury or damage to the printer The printer s front panel messages will guide you through the process of loading media To install a media roll 1 Open the rear cover and slide the media edge guards to each end of the platen Slide the fan guide lever to the right side of the platen to avoid obstructing the media path and damaging the media A NOTE Position the media edge guards after loading the media See How do I Use the media edge guard Position the fan guide lever after loading the media 2 Close the rear cover 24 Chapter 3 How do load unload media ENWW 3 Loosen the lock on the left media hub by turning the lock anti clockwise 1 Sliding media hub 2 Media hub lock 4 Adjust the position of the left media hub to allow for insertion of the roll of media ENWW Install a media roll in the printer 25 5 You can feed the media through the media path over externally or under internally the roll according to the side of the media you want to print on Make sure you insert the end of the roll that will allow you to print on the correct side 1 External clockwise winding 2 Internal anti clockwise winding 26 Chapter 3 How do load unload media ENWW 6 Insert the roll of media into the right media stop fixed side 1 Media stop 2 Roll
64. d close the rear cover gt NOTE Take care not to damage the printheads when removing any media between the head carriage and the printing platen CARRIAGE MOVING PLEASE WAIT 4 The carriage will move to its home position 5 Load media again See How do I Install a media roll in the printer ENWW A head crash 107 Ink cartridge is not installed 1 The front panel displays the following message OPEN L COVER REPLACE XX INK XX Ink name K Black Lm Light magenta Lc Light cyan OPEN R COVER REPLACE XX INK XX Ink name C Cyan M Magenta Y Yellow 2 Replace the ink cartridge See How do l Replace an ink cartridge Ink cartridge is not detected 1 The front panel displays the following message OPEN L NKOOVER OHECK XX INK OPEN R INKOGOVER CHECK XX INK XX Ink name C Cyan M Magenta Y Yellow 2 Replace the ink cartridge See How do I Replace an ink cartridge Ink cartridge is near expiry date 1 The front panel displays the following message YY INK NEAR EPIRATION DATE YY Ink name K Black Lm Light magenta Lc Light cyan C Cyan M Magenta Y Yellow 2 Have a new ink cartridge ready to replace the ink cartridge that is near its expiry date 108 Chapter 8 The problem is troubleshooting topics ENWW Ink cartridge has passed its expiry date 1 The front panel displays the following message YY INK PA
65. dia roll and ink Operating temperature humidity range 15 to 30 C 30 to 70 RH no condensing Non operating temperature humidity range 5 to 35 C 10 to 80 RH or less no condensing Installation space 3325 mm W x 2785 mm D x 1700 mm H Maintenance space 3325 mm W x 2785 mm D x 1700 mm H 178 Chapter 16 Tell me about printer specifications ENWW Ecological specifications For the up to date ecological specifications of your printer please go to http www hp com and search for ecological specifications ENWW Ecological specifications 179 180 Chapter 16 Tell me about printer specifications ENWW 17 Tell me about ordering supplies and accessories e Ordering supplies e Ordering media e Ordering accessories ENWW 181 Ordering supplies The following ink supplies can be ordered for your printer Table 17 1 Ink cartridges Cartridge Capacity cm Part number HP 790 Black 1000 CB271A HP 790 Cyan 1000 CB272A HP 790 Magenta 1000 CB273A HP 790 Yellow 1000 CB274A HP 790 Light Cyan 1000 CB275A HP 790 Light Magenta 1000 CB276A HP 790 Waste Ink Bottle CB299A Table 17 2 Maintenance and Cleaning Kits Name Item number Remarks HP 790 Ink System Storage kit CB297A 6 Ink System Storage Liquid Cartridges 6 Ink System Purging Cartridges HP 790 Ink System Cleaning kit CB296A 6 Ink System Cleaning Liquid Cartridges 6 Ink System Pur
66. e about the heaters ENWW 16 Tell me about printer specifications e Specifications e Ecological specifications ENWW 177 Specifications Item Specification Function Print technology Piezo electric inkjet printheads Resolution High quality 720 dpi x 720 dpi Print speed Resolution Standard 720 x 720 dpi Resolution Fine draft 540 x 720 dpi Resolution Draft 720 x 360 dpi About four minutes AO with 4 pass printing changes according to surrounding temperature and printhead temperature Media feed delivery direction Front media supply rear media delivery Media type PVC banner Vinyl chloride Tarpaulin Media width Maximum 64 inches nk cartridge Six colors black cyan magenta yellow light magenta light cyan 1000 ml capacity Noise Standby 45 dB A or less operating 60 dB A or less continuous sound Heat output Printer 720000 J H or less heater 5148000 J H or less Power supply voltage Maximum print guaranteed range Area excluding top bottom margins 5 mm and right and left margins 5 mm when using the media edge guard right and left margins will be 10 mm 100 to 240 VAC Frequency 50 60 Hz 1 Hz Power consumption Printer 200 W or less operating heater 1440 W or less operating External dimensions 2525 mm W x 785 mm D x 1195 mm H 10 mm Weight 230 kg or less excluding me
67. e devices Be sure the printer is well grounded Failure to ground the printer may result in electrical shock fire and susceptibility to electromagnetic interference Do not disassemble or repair the printer yourself Do not reinstall the printer in a new location Call your local HP Service Representative for service 10 Chapter 1 Introduction ENWW ENWW Use only the electrical cord supplied by HP with the printer Do not damage cut or repair the power cord A damaged power cord has risk of fire and electric shock Replace a damaged power cord with an HP approved power cord Do not allow metal or liquids except those used in HP Cleaning Kits to touch the internal parts of the printer Doing so may cause fire electric shock or other serious hazards Power OFF the printer and unplug the power cable from the power outlet in any of the following cases e When placing your hands inside the printer If there is smoke or an unusual smell coming from the printer If the printer is making an unusual noise not heard during normal operation e A piece of metal or a liquid not part of cleaning and maintenance routines touches internal parts of the printer e During an electrical thunder lightning storm e During a power failure Inks used in the printer and liquids in the HP Cleaning kits contain an organic solvent ethylene glycol monobutyl ether acetate CAS No 112 07 2 Observe all local state and federal regulations r
68. ecified standby temperature 35 C for all heaters When the preset temperature is lower than the specified standby temperature 35 C the printer maintains the preset temperature Conditions If the standby time has been set after reaching the preset temperature Turning off the heaters Function To prevent excessive current consumption to protect the media from damage by the heat from the heaters and to protect the user from getting burned from touching the heaters when printing is not performed Status Status of reaching the environmental temperature slowly Conditions In all cases except when maintaining the preset temperature or the standby temperature Start of heating The print start command is received and heating starts Printing does not start until the heaters have reached the preset temperature Start of print The heaters reach the preset temperature and printing starts End of print The print end command is received and printing finishes The heater front panel Display in normal mode AAAU BBBU CCCU XXXU YYYOUO 2220 ENWW Heater temperature settings 173 174 Front heater Print heater Rear heater Preset temperature AAA BBB ccc Current temperature XXX YYY ZZZ U stands for the temperature unit C Celsius or F Fahrenheit The temperature is measured every 5 seconds and refreshed Display heater on MAAU BBBU CCCuUu XXX YYYU ZZZU When each heater is
69. ed C The green Ink LED shows the status of the ink cartridges e On all ink cartridges are present e Flashing ink is running out in at least one cartridge e Off no ink ink has run out in at least one cartridge D The green Media LED shows whether media is loaded e On media is loaded roll or cut sheet e Off no media is loaded Chapter 1 Introduction ENWW ENWW E The green Online LED indicates whether the printer is online e On online e Flashing online pause mode e Off offline The keys set printer functions e The ONLINE key switches the printer online or offline and provides access to the front panel menu groups e The SHIFT key is used to switch between the menu groups e The CANCEL key cancels an input parameter e The OK key selects a menu or enters a parameter e The four arrow keys select a menu or select menu options selection number up down The Power key turns the printer on and off The LCD displays information and menus The printer s front panel Basic printer operations and keys 8 To enable menu operations 1 Enter the offline mode by pressing the ONLINE key 2 When the printer enters the offline mode a menu group screen is displayed A INK MEDIAREG lt 4 MEDIA M ADV gt Menu group selection e Select a menu group using the A gt V and lt keys e Switch between menu group screens with the SHIFT key To access a menu use the arrow key that corres
70. edure automatically when it is turned off the edge of the media roll is fed through the media path to the rear cover When using the take up reel the printer turns off without feeding the media through the media path a FLATTEN TIME gt 01 NONE Parameters e NONE Select this parameter when you use your printer continuously and the type of media does not wrinkle e 30min Media is passed through the media path if there is no printing for more than 30 minutes If the printer starts printing before the 30 minute interval the media is passed through the media path at the start of printing Select this parameter when the printer prints in a high humidity environment frequently and the media is extremely wrinkled e 1 hour Media is passed through the media path if there is no printing for more than 1 hour Select this parameter when the print interval is more than 1 hour and the media is extremely wrinkled e 2 hours Media is passed through the media path if there is no printing for more than 2 hours Select this parameter when the print interval is more than 2 hours and the media is extremely wrinkled e 4hours Media is passed through the media path if there is no printing for more than 4 hours Select this parameter when the print interval is more than 4 hours and the media is extremely wrinkled 148 Chapter 14 Tell me about front panel menus ENWW ENWW Use media edge guard USE EDGE GUARD Use this op
71. el and use the settings from the RIP PRIGRITY MODE gt 01 DATA Parameters e SOFTWARE Settings in the RIP take priority e FRONT PANEL Settings in the printer front panel take priority Heater preference HEATER PREF Use this option to define printer front panel priority or software RIP priority for heater settings for the selected media type If you select software RIP priority the printer will ignore heater settings that are defined on the printer and heater front panels and use the settings from the RIP WHEATER PREF 0 SOFTWARE Parameters e SOFTWARE Settings in the RIP take priority e HEAT PANEL Settings in the printer front panel take priority Printhead rest period PH REST PERIOD Use this option to define the number of passes the printhead carriage performs before it pauses for the selected media type f PH REST PERIOD gt 01 0000CYCLES The MEDIA REG menu 155 Parameters e CYCLES Number of passes Printhead rest time PH REST TIME Use this option to define the amount of time the printing carriage will pause between passes for the selected media type F PH REST TIME gt 01 10sec Parameters e TIME Time in minutes and seconds Printhead temperature rest PH TEMP REST Use this option if you want printing to pause if there is a gap between the set temperature of the media print heater and the printhead temperature is too high f
72. elated to the handling use storage and disposal of organic solvents Ink and fluids used in the Cleaning Kits are combustible Do not use or store within 8 meters 25 feet of open flames sparks or other sources of ignition Do not operate printer within 8 meters 25 feet of open flames sparks or other sources of ignition Do not smoke within 8 meters 25 feet of the printer Install and operate the printer in a well ventilated area The printer installation must meet local state and federal regulations on the emissions of volatile organic compounds in the workplace It is the responsibility of the user to comply with these regulations HP recommends that installations use an ink vapor extraction and exhaust system or an HP Air Purification System Before installing a system exhausting ink vapors to the outside atmosphere consult with your local air quality control authorities It is your responsibility to comply with all local state and federal air pollution control regulations and building codes Avoid contact between ink and skin eyes and clothing e Immediately wash skin with soapy water e Remove clothing soaked with ink from contact with skin e Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary Do not swallow ink If swallowed do not induce vomiting but seek immed
73. ely Chapter 1 Introduction ENWW 2 3 4 5 6 7 8 Front heater preheats the media Print heater fixes the ink on to the media Rear heater dries the ink and stabilizes the printed image Media roll Pressure roller Grid roller Carriage Rear cover A WARNING Do not touch heater surfaces in the paper path This may cause burns The printer s front panel ENWW Your printer s front panel is located on the front of the printer on the right hand side It has the following important functions It must be used to perform certain operations such as loading and unloading media It can display up to date information about the status of the printer the ink cartridges the printheads the media etc It can provide guidance in using the printer The printer s front panel e It displays warning and error messages when appropriate e It can be used to change the values of printer settings changing the operation of the printer The front panel has the following components 1 The LEDs light flash or turn off to indicate the status of the printer A The green Data LED shows the data reception state e Flashing data are being received from the computer e Off nothing is being received from the computer B The orange Error LED indicates whether an error has occurred e On an error has occurred e Flashing warning state take up reel time out error e Off normal no error has occurr
74. er print length is required in the tension winding mode 2 Press the ONLINE key A INK MEDIAREG Y lt MEDIA MADV gt ENWW Calibrate the printer 95 3 Select M_ADV using the gt key MEDIA ADV PRINT gt ROUGH NORMAL Select MEDIA ADV PRINT and press OK Select the print mode you usually use for the media you are calibrating Selectable print modes are NORMAL H QUALITY H QUALITY2 H DENSITY H DENSITY2 and DRAFT Select the NORMAL media feed adjustment pattern if adjusting the high speed mode 4 Press the A or Y keys to select the ROUGH print mode and press the OK key MEDIA ADV PRINT OK 5 Press the OK key to print the pattern MEDIA ADV PRINT EXECUTING In this example the color is black 99 00 100 25 101 00z Nine patterns are printed in 0 25 steps in a range of 99 00 to 101 00 e A Dark lines are visible the value is too low e B No lines are visible the value is correct e C Light lines are visible the value is too high 96 Chapter 7 How do I get the best image quality ENWW ENWW 10 11 12 13 2 NOTE Select a mean value if the media advance value is different in every color If you have an image that uses one particular color then set the value based on that color Set a mean value if the media advance value differs between the left and right sides of the media Different values between the left and
75. ess the OK key in the next step if you have read and fully understood how using non HP ink will affect your warranty Press the CANCEL key to cancel the process or the OK key to confirm SEE WARRANTY CONDITIONS CONT 5 Select CONFIRM NON HP using the V or A keys and press the SHIFT and OK keys simultaneously to accept and end the process Then the cartridge will be accepted but information about the ink level will not be available CONFIRM NON iP REPLACE If you insert a new non HP cartridge the same process above will be entered automatically You do not need to press the W and CANCEL keys Ink cartridge storage and disposal A CAUTION Securely put a used ink cartridge into a plastic bag and dispose of it as industrial waste Observe any regulations for disposal of ink cartridges 130 Chapter 12 Tell me about the ink system ENWW A NOTE HP ink cartridges must be installed before the Install By printed on the cartridge Use of the ink cartridge 3 months beyond the Install By date may cause deterioration in print quality or a printer malfunction Store ink cartridges in a dry cool and dark place Always use the recommended consumables media ink etc Failure to follow this instruction may cause poor print quality or a breakdown HP 790 Waste Ink Bottle The HP 790 Waste Ink Bottle is used for collecting waste ink that is discharged from the printer during
76. ess the OK key to confirm the parameter Print the IQ print to check the image quality 9 To change the print direction mode to unidirectional select PRINT DIRECTION in the MEDIA REG menu with the A and YW keys PRINT DIRECTION gt 01 BIDIR 10 Select UNIDIR with the A and Y keys for unidirectional printing 11 Press the OK key to confirm the parameter If the image quality still does not improve we recommend that you change the media 102 Chapter 7 How do get the best image quality ENWW 8 The problem is troubleshooting topics This section describes troubleshooting for the printer If the problem cannot be solved contact your dealer or our service center e The problem is checklist e Ahead crash e Ink cartridge is not installed e Ink cartridge is not detected e Ink cartridge is near expiry date e Ink cartridge has passed its expiry date e An error message e An abnormal sound ENWW The problem is checklist Before deciding that there is a serious problem with the printer check the following items Symptom Items to be checked Corrective measures No power Power cable connection Check that the power cable is correctly plugged into the power outlet Power supply to the outlet Supply power to the power outlet Power switch on off Turn on the power switch See How do l Turn the power on off The media guide is not heated even when the heate
77. fficient to clean the nozzles then try a STRONG option for the set of printheads that are affected Perform the IQ Print first to determine which set of printheads are affected PH RECOVERY gt NORMAL ALL PH RECOVERY gt STRONG ALL 6 Press the OK key PH RECOVERY BOTTLE OK 7 Make sure that the waste ink bottle is not full and then press the OK key again J PH RECOVERY EXECUTING XXX 8 Ex NOTE Cleaning may take several minutes 8 When cleaning is completed the PH RECOVERY option is displayed HEAD RECOVERY gt NORMAL ALL 9 Press the lt key to return to the offline mode 84 Chapter6 How do I maintain the printer ENWW IQ Print Use the IQ print to check that all printhead nozzles are working correctly Perform the IQ print every day before using your printer Ee NOTE Use the IQ print to check that all printhead nozzles are working correctly after cap cleaning ENWW IQ Print 85 86 Chapter6 How do I maintain the printer ENWW ENWW How do I get the best image quality Print the Image Quality print Interpret the image quality print Manage media types Calibrate the printer Adjust heater and print mode settings Different types of media may give better image quality based on specific mechanical and electrical settings in your printer To optimize image quality you can perform a series of test prints for the media type tha
78. g of all the printheads e STRONG ALL Performs strong cleaning of all the printheads e STRONG Lc Lm K Performs strong cleaning of light cyan light magenta and the black printheads e STRONG Y M C Performs strong cleaning of cyan magenta and the yellow printheads The FEED menu This option allows you to feed media through the printing path Press and hold down the W key to feed the media through the printing path If a cut sheet is used it is discharged ENWW The PH RECOVERY menu 161 A PH MAIN FEED Y lt 4 PH RECOVERY gt When you press the W key a media feeding message appears on the front panel FEEDING MEDIA When the Y key is released media feeding stops and the top menu appears on the front panel in offline mode The PRINTER menu 162 This menu is used to print reports on the printer status When the A key is pressed you can select the report that you want to print 4 ADJUST gt A PRINTER SETUP Configuration print CONFIG PRINT This option prints information on the printer panel settings and media type information CONFIG PRINT gt Parameters none Error log information print ERROR LOG PRINT This option prints error log information saved in the printer WERROR LOG PRINT If gt Parameters none History print HISTORY PRINT This option prints maintenance information on the printer HISTORY PRINT gt
79. ge of the media Wrinkled media can cause a printhead crash e Load the media after checking that there is no tape or glue on the edge of the media If using media with tape or glue it can cause a media jam Vacuum level setting VACUUM LEVEL Use the VACUUM LEVEL option to set the suction force of the vacuum fan on the printing platen for the selected media type VACUUM LEVEL gt 01 NORMAL Chapter 14 Tell me about front panel menus ENWW ENWW Parameters e NORMAL Normal fan suction level e LOW Low fan suction level Initial temperature setting for the front heater FRONT HEATER T Use this option to set the front heater temperature for the selected media type gt FRONT HEATERT gt 01 30C FRONT HEATERT gt 01 086F Parameters 15 C to 55 C or to turn the heater off E4 NOTE For Celsius Fahrenheit conversions z F 9xC 5 32 C 5x F 32 9 NOTE This value will only be applied if the HEATER PREF option is set to HEAT PANEL Initial temperature setting for the print heater PRINT HEATER T Use this option to set the printer platen heater temperature for the selected media type PRUNT HEATER T 01400 UPRINT HEATER T r01 104F ili Parameters 15 C to 55 C or to turn the heater off Ee NOTE For Celsius Fahrenheit conversions F 9xC 5 32 C 5x F 32 9 NOTE This value will only be applied if the HEATER PREF option is set to HEAT PANEL
80. ghtly dampened with alcohol to wipe off loosened ink deposits from the platen AN CAUTION Do not use commercial cleaners or abrasive cleaners Do not wet the platen directly because you will leave too much moisture behind Clean the platen 79 5 If there are ink deposits in the vacuum holes on the platen clean them using commercially available 3 mm mini cotton swabs and then wipe off loosened ink deposits with a mini cotton swab slightly dampened with alcohol Replace the waste ink bottle A WARNING The HP waste ink bottle has been specifically designed to contain waste ink from the printer It is designed to work with the printer s waste ink quantity estimation system to alert the user when the bottle is full It provides safe handling and disposal of waste ink when sealed with its attached cap Use only an HP waste ink bottle The bottle must be installed according to instructions or waste ink may overflow An HP waste ink bottle must always be installed before turning the printer on Automatic and manual service cycles produce waste ink that must be contained in an HP waste ink bottle CAUTION Do not remove the cap from its tether to the HP waste ink bottle The cap is needed to seal the HP waste ink bottle properly for disposal WARNING Always use both hands to remove and carry an HP waste ink bottle gt gt Keep the HP waste ink bottle upright Do not place it on tables or shelves where it could fa
81. ging Cartridges HP Cap Cleaning Kit CB294A HP Wiper Cleaning Kit CB293A Ordering media The following paper types are currently provided for use with your printer paki NOTE This list is likely to change over the course of time For the latest information see http Awww hp com go designjet supplies IE 182 Chapter 17 Tell me about ordering supplies and accessories ENWW Ordering accessories ENWW Table 17 3 HP Paper Name Part number Size HP Premium Scrim Banner Q8678A 36 in x 164 ft HP Premium Scrim Banner Q8679A 54 in x 100 ft HP Universal Scrim Banner Q8680A 36 in x 164 ft HP Universal Scrim Banner Q8681A 54 in x 100 ft HP Premium Self Adhesive Vinyl Q8682A 54 in x 150 ft HP Premium Self Adhesive Vinyl Q8683A 60 in x 150 ft HP Premium Backlit Film Q8684A 36 in x 66 ft HP Premium Backlit Film Q8685A 54 in x 66 ft HP Universal Photo Realistic Paper Q8686A 36 in x 150 ft HP Universal Photo Realistic Paper Q8687A 54 in x 150 ft The following accessories can be ordered for your printer Name Product number HP Designjet 9000s Air Purifier System 220V Q6668A HP Designjet 9000s Air Purifier System 110V HP Designjet 8000s 9000s APS filter Q6668B Q6679A HP Designjet High S peed Dryer Q6667A ONYX PosterShop 6 5 for HP Designjet Q6669A Media cover for HP Designjet 9000s series Q6680A Ordering ac
82. he CANCEL key to interrupt printing MEDIA ADV PRINT gt ROUGH NORMAL Parameters e ROUGH NORMAL standard and high speed print modes e ROUGH H QUAL high quality print mode e ROUGH H DENS high density print mode e ROUGH DRAFT draft print mode e ROUGH H QUAL2 high quality print mode e ROUGH H DENS2 high density print mode e DETAIL NORMAL standard and high speed print modes e DETAIL H QUAL high quality print mode e DETAIL H DENS high density print mode e DETAIL DRAFT draft print mode Back feed adjustment print This option prints a pattern so that you can adjust how much back feed is applied to a media type that you are loading 158 Chapter 14 Tell me about front panel menus ENWW Select a parameter based on your print mode f BACK ADJ PRINT gt NORMAL OK A Parameters e NORMAL standard and high speed print modes e H QUALITY high quality print mode e H DENSITY high density print mode e H QUALITY2 high quality print mode e H DENSITY2 high density print mode e DRAFT draft print mode Media back feed adjustment value Use this option to set the value for media back feed that you obtained from the back feed adjustment pattern BACK ADJ VALUE gt 0000PULSE Parameters 2000 pulse 5 mm 1 pulse 2 5um The PH MAIN menu Use the PH MAIN menu to maintain the cap and wiper and to clean t
83. he ink system See How do ENWW maintain the printer Press the A key to enter the service menu lt 4 PH RECOVERY gt A A PH MAIN FEED Y r INK SYSTEM OPT gt STORE INK SYS Ink system optimization INK SYS OPT Use the INK SYS OPT option to select a service cleaning procedure The PH MAIN menu 159 160 INK SYSTEM OPT gt STORE INK SYS l Parameters STORE INK SYS Use this parameter to clean the printheads and ink path with the storage liquid while the ink system is primed with ink and then recharge the maintenance liquid in the printer to ensure long term storage Six storage liquid cartridges and six cartridges are mandatory CLEAN INK SYS Use this parameter to clean the printhead with the cleaning liquid after long term storage Six cleaning liquid cartridges and six purging cartridges are mandatory CAP CLEANING Use this option to move the printhead carriage to the wiper position so that you can clean the capping unit manually WIPER CLEANING Use this option to lift the wiper blade so that you can clean the wiper blade manually WASH PRINTHEADS Use this option to fill the cap with ink to soak the printhead nozzle surface in the ink for 1 to 2 hours to remove nozzle clogging CHARGE INK SYS Use this parameter when charging the ink system Cap cleaning CAP CLEANING Use this option to move the printhead carriage to the wiper position so that
84. he waste ink bottle must be checked on a daily basis to make sure that it is not full If full it should be emptied as follows 1 Loosen the screw and lift up the lever to release the waste ink bottle 1 Screw 2 Lever Replace the waste ink bottle 81 2 Carefully pull out the waste ink bottle taking care not to spill ink on the printer or on the floor 1 Screw 2 Cap 3 Pour any used ink contained in the waste ink bottle in to a suitable container 4 Lift the lever and install the empty waste ink bottle 82 Chapter6 How do I maintain the printer ENWW 5 Lower the lever and insert the ink tube on the screw into the bottle and tighten the screw Make sure the waste ink bottle is securely in position 1 Lever 2 Screw 6 The front panel will request you to reset the waste ink counter BOTTLE EMPTY NO 7 Select YES and press the OK key to reset the waste ink counter BOTTLE EMPTY YES Normal printhead recovery 1 Press the ONLINE key A INK MEDIAREG Y lt 4 MEDIA MADV gt 2 Press the SHIFT key to display the PH RECOVERY menu A PH MAIN FEED Y lt 4 PH RECOVERY gt ENWW Normal printhead recovery 83 3 Press the lt key to enter the PH RECOVERY menu HEAD RECOVERY gt NORMAL ALL 4 Press the OK key to confirm SCLEANING OK 5 Press the A or Y keys to select NORMAL ALL if NOTE If NORMAL ALL is not su
85. helves where it could fall Waste ink is combustible Keep an HP waste ink bottle containing waste ink away from open flames sparks or other sources of ignition The level in the HP waste ink bottle must be checked by visual inspection to prevent overflow If the waste ink level is above the indication line the bottle must be replaced with an empty HP waste ink bottle Place a sheet of paper under the HP waste ink bottle on the floor when removing a bottle containing waste ink This will help clean up any ink spills If soaked with ink treat the paper as a combustible material and dispose of properly Do not store HP ink cartridges in direct sunlight Store HP ink cartridges in a cool dry place This prevents deterioration of the ink during storage Chapter 1 Introduction ENWW 2 How do I perform basic operations e Connect to a computer e Turn the power on off Connect to a computer ENWW This section describes system configuration and cable connection procedures Ex NOTE Before connecting or disconnecting the USB cable turn the printer OFF Choose the system configuration The following connections are possible 1 Printer 2 USB interface 3 Printer server RIP Connection procedure ye NOTE Before you connect the USB cable you should ensure that the RIP is installed so that the printer can be detected by your operating system Refer to the instructions that came with your RIP for installation instr
86. hensive list of various support services available to help solve printer problems If you call one of the Hewlett Packard offices please have the following information available to help us answer your questions more quickly e The printer you are using the product number and the serial number found on the label at the back of the printer e If there is an error code on the front panel note it down see The problem is An error message e The computer you are using HP Customer Care 185 e Any special equipment or software you are using for example spoolers networks switch boxes modems or special software drivers e The cable you are using by part number and where you purchased it e The type of interface used on your printer FireWire USB or network e The software name and version you are currently using e Ifthe problem is a system error it will have a error number record the error number and have it ready HP Designjet Online Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP Designjet products and solutions Register at HP Designjet Online your large format printing community at http www hp com go designjet for unrestricted access to e Downloads the latest printer firmware drivers software media profiles etc e Technical support online troubleshooting customer care contacts and more e Forums for direct contact with the experts both H
87. iate medical attention Keep ink cartridges cleaning kits and waste ink bottles out of the reach of children Be sure all operators are trained in the use of emergency equipment such as eye wash stations and fire extinguishers and know where they are located Safety precautions 11 12 General cautions Handle media rolls with care They can be heavy and difficult to move in confined spaces In some cases two people should move and install media rolls Dropping a media roll could cause personal injury or damage to the printer Allow and maintain adequate space around printer for immediate access to safety equipment such as eye wash stations fire extinguishers glove and safety glass dispensers and fireproof waste storage containers Treat any media used cleaning and maintenance supplies and wipes soaked with ink as combustible materials Handle and dispose of properly If an Air Purification System is installed allow adequate space for exhaust hoses from the printer Locate these hoses and the Air Purification System so that they do not pose a trip hazard or interfere with the operation of the printer such as loading and unloading media replacing ink cartridges inspecting and replacing the waste ink bottle Always hold the power cord by the plug when connecting and disconnecting from the power outlet Never pull on the cord because this may damage it and create risk of fire and electric shock Do not touch heater surfaces in the
88. ill be loaded automatically PREPARING MEDIA PLEASE WAIT If an error message is displayed remove the media and repeat the task 38 Chapter 3 How do I load unload media ENWW Use the take up reel There are three tasks required to complete loading of media on the take up reel The first part of attaching a roll to the take up reel is attaching the end of the roll with tape to the core tube supplied with the take up reel You can also use an empty cardboard tube Both types of core must be the same length as the roll you are using e Set the take up reel for clockwise or anti clockwise winding e Define the winding mode e Load media onto the take up reel Set the take up reel winding direction Internal anti clockwise winding or external clockwise winding can be selected When the take up reel is not used set the take up reel switch to off 1 Take up reel switch ENWW Use the take up reel 39 1 Take up reel off 2 Internal anti clockwise winding 3 External clockwise winding A NOTE For LOOSE winding mode make sure that the media passes inside the take up reel ha sensor If the take up reel is not used turn the take up reel switch off Make sure that you change the media roll on the take up reel before the roll size exceeds the diameter of the take up reel media stop Replace the core tube with a new one to avoid winding errors 1 Take up reel sensor 40 Chapter 3 How do I load unlo
89. inter ENWW 6 7 ENWW When the following message is displayed open the rear cover and capping unit cover OPEN REAR COVER CAP CLEANING 1 Rear cover 2 Capping unit cover Dip a new HP cleaning swab into the HP cap cleaning liquid va DN fio 1 HP cleaning swab 2 HP cap cleaning liquid A CAUTION Make sure that you use the cap cleaning liquid and not the wiper cleaning liquid to clean the capping unit otherwise you could cause damage to the printheads Daily printhead maintenance 73 8 Clean the top outside edges and the upper surfaces of all six caps Use one side of a swab per color and then use a new swab for the next color 9 Close the capping unit cover and rear cover The head carriage will return to the capping unit position home position automatically Leave the printer off for two to four weeks A WARNING Never switch off the printer without following the correct procedures Even with the storage liquid installed never leave the printer off for more than 4 weeks Leaving your printer off for more than 4 weeks can cause permanent damage that cannot be repaired In all other cases make sure you observe the appropriate maintenance guidelines 74 Chapter6 How do I maintain the printer ENWW AN CAUTION The printer has an internal clock which allows it to wash the printheads automatically flushing some ink through the printhead which keeps the printheads in good
90. ion Right adjustment YY BIDIR F D R Use this option to adjust the printhead bidirectional printing position Right in fine draft print mode Enter an adjustment value according to the BIDIRECTION F D adjustment pattern 4 YY BIDIR FD R gt 01 00 YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 The SETUP menu ENWW This menu is used to set or display printer setup options When the W key is pressed printer setup options can be set A A PRINTER SETUP Y lt 4 ADJUST gt Language for front panel LANGUAGE This option sets Japanese or English for messages displayed on the front panel The initial value is English LANGUAGE JAPANESE Parameters ENGLISH JAPANESE BOOT version display BOOT VERSION This option displays the BOOT version 8007 VERSION XXX Parameters none Acoustic warning BEEP This option sets the acoustic warning on or off The SETUP menu 165 166 BEEP gt ON Parameters ON OFF F W version display F W VERSION This option displays the engine firmware version PRINTER FW VER X XX_YY Parameters none Main PCA version display MAIN PCA VER This option displays the version number of the main PCA MAIN PCA VER X X Parameters none ICB board version display CARRIAGE PCA This option displays the version number of the printer
91. is then gathered on to the take up reel e TENSION Media is gathered on to the take up reel at the same time as printing The MEDIA REG menu 149 150 rs I Hint TENSION is the recommended take up reel mode particularly when printing on Q long rolls This helps to reduce the risk of media skew sLle ye NOTE If you see banding perform the Media Advance calibration in the mode that your are using See How do l Leading edge mode LEADING EDGE This option allows you to define how the printer detects the position of the media when it is loaded or make media settings on the front panel EF NOTE This setting is not applied when you use the take up reel WLEADING OR NORMAL Parameters e NORMAL Detects the leading edge of the media when you replace or load the media and then completes media loading after checking for skew e REDUCED Detects the leading edge of the media when you replace or load media and then completes media loading after detecting the edge of the media by rewinding S NOTE The recommended setting is NORMAL If you select REDUCED follow these instructions e Cut the edge of the media so that the edge of the media is parallel to the guide line and then load the media If the edge of the media is not straight the printer will deposit ink on the platen and that can cause a printhead crash e Load the media after checking that there are no wrinkles on the ed
92. k system optimization INK SYS OPT Cap cleaning CAP CLEANING Wiper cleaning WIPER CLEANING Washing printheads WASH PRINTHEADS Printhead height PH HEIGHT ADJ The PH RECOVERY menu The FEED menu The PRINTER MENU prann tra a E a Aaa a E O Configuration print CONFIG PRINT Error log information print ERROR LOG PRINT History print HISTORY PRINT The ADJUST menu Adjustment pattern print TEST PRINTS Printhead nozzle position adjustment YY PH ROW VAL Printhead position adjustment YY PH TO PH VAL Bidirectional print position Left adjustment YY BIDIR DEF L Bidirectional print position Right adjustment YY BIDIR DEF R Bidirectional print position Left adjustment YY BIDIR F D L Bidirectional print position Right adjustment YY BIDIR F D R as Th SETUP MENU aiar on co tesa ge shorn aeea a aa a adana axeize aaao tE adi tad ana Language for front panel LANGUAGE BOOT version display BOOT VERSION Acoustic warming BEEP a a tl wei dain a ania ae a F W version display F W VERSION Main PCA version display MAIN PCA VER ICB board version display CARRIAGE PCA ASIC version display ASIC VER vii Heater H W version display HEATER HW VER cc cceeseeeeeseeeeeeeeeeeeneeeeeneeeees 166 Heater F W version display HEATER FW VER System date setting SYSTEM DATE System time setting SYSTEM TIME Factory default setting FACTORY DEFAULT
93. keep unused rolls wrapped in the plastic wrap to prevent discoloration Rewrap partially used rolls if they are not being used Avoid rapid changes in temperature and humidity conditions and store media in condensation free environments Do not stand a roll on its end Do not stack rolls Disposing of media Dispose of media according to local regulations and guidelines where applicable ENWW Storing media 125 Using media Avoid changes to room conditions and allow media to adapt to room conditions out of the packaging for 3 hours or more before printing Low humidity may cause curling of media and high humidity may cause wrinkling Use media in the recommended temperature and humidity conditions about 23 C and 50 R H Do not use scratched crumpled curled or dusty media Take care not to damage the edges of roll media as this may affect media feeding Do not drop or wet the media Handle media by the edges Skin oils can be transferred to the printing material leaving fingerprint marks Keep the media tightly wound on the roll throughout the loading and unloading procedures Handling prints Do not touch the printed surface before the ink dries Handle media by the edges When handling media take special care in the first 24 hours after printing Rubbing the printed surface may cause color fading or color transfer To prevent color transfer do not stack printed images Do not stack your prints together wi
94. ks Leaving your printer off for more than 4 weeks can cause permanent damage that cannot be repaired In all other cases make sure you observe the appropriate maintenance guidelines Regular maintenance guide 65 CAUTION The printer has an internal clock which allows it to wash the printheads automatically flushing some ink through the printhead which keeps the printheads in good condition This is done after the first 20 hours without printing and every 3 days If the printer is switched off for a long period this process does not happen If the ink does not flow through the printheads from time to time the ink will dry inside the nozzles reaching a point where it is impossible to recover them and the printhead will fail If the printer must be switched off for a long period of time the customer must use either the optional HP Ink System Cleaning Kit or HP 790 Storage Kit to recover or protect the printheads gt Automatic maintenance and cleaning will not be performed even if you turn off the printer on the front panel The printer power switch on the rear of the printer should only be used when the printer is turned off to move it to connect it to a computer or to install or maintain printer parts a ET Category Inspection Maintenance 1 Daily inspection and maintenance Wiper blade cleaning Wiper sponge cleaning see Wiper blade cleaning Capping unit cleaning Normal printhead recovery 1Q Print 2
95. l new ink cartridges The ink cartridges that you replace can be reused when you return to your printer if they still contain ink Turn the power on off 19 20 A WARNING Turn the printer off and unplug the power cable from the power outlet in any of the following cases when placing your hands inside the printer if there is smoke or an unusual smell coming from the printer if the printer is making an unusual noise not heard during normal operation a piece of metal or a liquid not part of cleaning and maintenance routines touches internal parts of the printer during an electrical thunder lightning storm during a power failure CAUTION Always hold the power cord by the plug when connecting and disconnecting from the power outlet Never pull on the cord because this may damage it and create risk of fire and electric shock A Turn off the power by pressing the power on off key on the front panel for a couple of seconds s A SHUTTING DOWN PLEASE WAIT The front the proce panel displays the message above to indicate that a shutdown process is in progress After ss ends the power is turned off If you intend to turn the printer off for a short time you can avoid the printhead wash operation by pressing the power on off key while pressing the CANCEL key The printhead wash operation is recommended A CAUTION The printer power switch on the rear of the printer should only be used when the printer i
96. ld cleaner such as non abrasive liquid soap Clean the rear cover and media feed ye NOTE Do not attempt to remove dust from media by blowing it off This may affect print quality AN CAUTION Wipe the printer clean with a soft cloth A cloth moistened with a neutral detergent may be used Do not allow liquid to enter the printer This may create risk of fire and electrical shock and cause a malfunction Do not clean the printer with benzene or paint thinner This may damage the paint 1 Unload all media from the printer Open the rear cover Using a damp cloth clean the rear cover Using a damp cloth absorb ink deposits on the media feed os F 2 N Remove dust using a vacuum cleaner 1 Rear cover 2 Media feed Clean the platen You should plan to clean your printer s platen on a regular basis every few months or when needed When glue adheres to the platen or there are ink marks on the platen clean the platen according to the following procedures 78 Chapter6 How do I maintain the printer ENWW ENWW Ei NOTE Ifyou print on wide media after you have used narrower media for some time you may find that the left side of the platen has become dirty and will leave marks on the back of the media if not cleaned To clean the platen 1 Unload all media from the printer Open the rear cover Using a soft cloth absorb ink deposits 1 Platen 2 Ink 3 Soft cloth Use a soft cloth sli
97. lity or a printer malfunction The valid period of the ink is 3 months after the Install By date Do not shake ink cartridges before use All six color cartridges must be installed If one of the cartridges is removed a new one must be installed Ink cartridges must be installed in all six slots The positions of ink cartridges are specified by color See the figure below ENWW Ink cartridges 127 1 Light cyan 2 Light magenta 3 Black 4 Yellow 5 Magenta 6 Cyan A WARNING Ink inside the ink cartridge is combustible Do not expose or store near open flames sparks or other sources of ignition WARNING Do not swallow ink If swallowed do not induce vomiting but seek immediate medical attention 128 Chapter 12 Tell me about the ink system ENWW Replacing an ink cartridge ENWW You can check the ink level at any time by accessing the INK menu and pressing the A key Information on each ink cartridge is displayed at three second intervals A INK MEDIAREG Y lt MEDIA MADV gt The front panel warns you when a cartridge s ink level is low or when a cartridge is empty Printing will continue without interruption if you replace the ink when you are prompted by the front panel You are recommended to replace the empty cartridge with a new HP ink cartridge see How do l Replace an ink cartridge Although it is possible to use refilled or non HP ink cartridges either choice has se
98. ll Waste ink is combustible Keep an HP waste ink bottle containing waste ink away from open flames sparks or other sources of ignition Never store waste ink in a glass container Never pour waste ink into a container filled with other chemicals 80 Chapter6 How do I maintain the printer ENWW ENWW CAUTION The level in the HP waste ink bottle must be checked by visual inspection to prevent overflow If the waste ink level is above the indication line the bottle must be replaced with an empty HP waste ink bottle NOTE Place a sheet of paper under the HP waste ink bottle on the floor when removing a bottle containing waste ink This will help clean up any ink spills If soaked with ink treat the paper as a combustible material and dispose of properly HP recommends that you always keep a spare empty HP waste ink bottle available Some maintenance procedures require installation of an empty HP waste ink bottle to prevent ink overflow The HP waste ink bottle contains organic solvents and must be disposed of in compliance with all local state and federal regulations Always securely replace the cap on a full or partially full the HP waste ink bottle after removing it from the printer to prevent ink spills Ensure all operators are trained in the use of emergency equipment such as eye wash stations and fire extinguishers and know where they are located NOTE Do not replace the waste ink bottle during printing T
99. me waste production An authorized waste management company will be able to advise you on how this can be performed safely and in compliance with local guidelines and legislation General recommendations The HP 790 Waste Ink Bottle is specifically designed to resist chemical interaction with waste ink Do not use any other kind of container or bottle to collect the liquid Consult your waste management company to ensure you are following correct and safe procedures e Do not dispose of materials via the sanitary sewer or drains Hazardous waste disposal is regulated by local state and federal regulations 136 Chapter 13 Tell me about waste management ENWW ENWW Store the full bottle in an area that has been prepared for this purpose until it is emptied or removed by a waste management company for disposal Consult your local authorities about requirements or for advice on storing hazardous waste The bottle is provided with an undetachable cap to safely and securely close the bottle to avoid spillage when it is handled or transported Use disposable latex or Nitrile R safety gloves to handle or transport the bottle once full If you are emptying the HP supplied bottle into a larger container use the container for this chemical exclusively Never mix this chemical with other chemicals in the same container This represents a serious safety hazard General recommendations 137 138 Chapter 13 Tell me about waste management ENWW
100. n e Upper line preset temperature for each heater e Lower line current temperature for each heater e Front panel display when the heater is turned off e Upper line OFF for each heater e Lower line current temperature for each heater The default temperature range is set between 15 C and 55 C Heater preset temperature by medium The heater preset temperature for each media type is listed below Preset the heater temperature according to the media you use Medium Media type Front Print Rear Print mode Glossy vinyl Glossy 45 C 40 C 45 C 4 pass chloride bidirectional Matte vinyl Matte 45 C 40 C 45 C 4 pass chloride bidirectional Banner Banner 45 C 40 C 45 C 4 pass bidirectional We recommend that the front heater the print heater and the rear heater be set to lower than 50 C 45 C and 50 C respectively When the print heater is set to higher than 45 C we recommend setting the printhead motion mode to HIGHLIGHT ye NOTE When the print heater temperature is set too high fixing of the ink on the media is improved but media wrinkle or mat print may be caused Adjust heater temperature according to the media type and environmental temperature When the print heater temperature is set to high the printer may print at low speed to ensure stable print quality Set the front rear heater temperature 5 C higher than the print heater temperature Bad temperature balance between the front rear
101. nal printing After each change to a setting try printing the IQ print to check the image quality To change the heater temperature and print mode settings 1 Press the ONLINE key and select the MEDIA REG menu with the Y key A INK MEDIAREG Y lt MEDIA M ADV gt 2 Select PRINT HEATER T in the MEDIA REG menu with the A and Y keys PRINT HEATER T 01 40C Parameters 15 C to 55 C or to turn the heater off EZ NOTE This value will only be applied if the HEATER PREF option is set to HEAT PANEL 3 Select the number you want to change by using the lt and gt keys and change the numeric value using the A and keys 4 Press the OK key to confirm the parameter Print the IQ print to check the image quality 5 To change the Print mode Select PRINT MODE in the MEDIA REG menu with the A and YW keys SPRINT MODE Ot NORMAL Adjust heater and print mode settings 101 6 To change the option setting displayed press the OK key PRINT MODE NORMAL 7 Using the A and Y keys select a print mode that places less ink on the media SPRINT MODE 01 FINE Parameters NORMAL 4 pass H QUALITY 8 pass H DENSITY 8 pass H QUALITY2 H DENSITY2 FAST 4 pass DRAFT 2 pass FINE DRAFT Ex NOTE This value will only be applied by the printer front panel setting if the PRINT MODE PREF option is set to FRONT PANEL NOTE Print modes on the printer front panel 8 Pr
102. njet 9000s Printer dries very quickly so maintenance procedures ensure that the ink does not dry in the capping unit the wiper blades the ink tubes and printheads e Wiper blade cleaning e Wiper sponge cleaning e Capping unit cleaning EA NOTE Perform the above every day before printing Always use the specified cleaning liquid and HP cleaning swabs Wiper blade cleaning VAN CAUTION Make sure that the wiper cleaning liquid does not drip on to other parts of the printer If the wiper cleaning liquid drips on to the belt or any nearby sensors this could cause serious damage to the printer When the PRINTER READY message appears on the front panel press the ONLINE key to take the printer offline 1 Press the ONLINE key A INK MEDIAREG Y lt 4 MEDIA M ADV gt 2 Press the SHIFT key to display the PH MAIN menu A PH MAIN FEED Y lt 4 PH RECOVERY gt 3 Press the A key to enter the PH MAIN menu and scroll to the WIPER CLEANING option using the Y key WIPER CLEANING 4 Press OK to select WIPER CLEANING WIPER CLEANING OK Daily printhead maintenance 67 5 Press OK to confirm The wiper blade is moved to its cleaning position The front panel displays the following message OPEN REAR COVER WIPER CLEANING 6 Open the rear cover and the wiper cover 1 Rear cover 2 Wiper cover 1 Wiper blade 68 Chapter 6 How do maintain the
103. ode display Shutdown state display 11 Tell me about media CSAT alake MANo I PIERE E AA E E E E N ves eneae mea verey nue 125 ENWW DISPOSING of Medid espessis aea EEEa ie ea a A EAA E Ee EEEE AREEN eaa 125 Using media Handling prints Other precautiONs e aae a ar a r aaa Ae aaa CAAA a a casted E a a a Aa Ee e aaan E ATASA e 126 12 Tell me about the ink system Ink cartridges Replacing an ink cartridge Ink cartridge storage and disposal HP 790 Waste Ink Bottle Precautions for handling the waste ink bottle HP 790 Cap Cleaning Liquid HP 790 Wiper Cleaning Liquid and Dropper HP Cleaning Swabs HP 790 Storage Kit HP 790 Ink Systeni Cleaning Kiain eee ee inert ea e aao eaa iaa aaa Eaa 13 Tell me about waste management General recommendations eisein eeart iin ea a aE e ene roe ced EANA Eaa iat 136 14 Tell me about front panel menus vi Menu operations Menu structure Making front panel selections and settings To define a setting To define a value Character list The INK menu amp messages Replacing an empty ink cartridge Replacing ink cartridges during printing The ink cover is open The ink cartridge is empty The MEDIA menu The MEDIA REG menu we Selecting a media type number SELECT MEDIA Setting a media type name RENAME MEDIA Media advance value MEDIA ADV VALUE Manufacturing default media advance value MFNG VAL
104. olve skew with certain types of media Pull the lever to the front and lift or lower to change the pressure on the media ENWW Increase reduce pressure on media 55 1 High pressure 2 Normal pressure 3 Media pressure lever Pause or cancel print jobs You can pause and cancel printing from the rear of the printer This may be useful if there are problems with media output from the rear of the printer 9 Hint We recommend that you always pause or cancel printing through your software RIP ess 56 Chapter 4 How dol printing topics ENWW 1 Print Pause Restart and Cancel buttons 2 Press the Pause button to interrupt printing and the Restart button to continue printing after an interruption 3 Press the Cancel button to cancel printing ENWW Pause or cancel print jobs 57 58 Chapter4 How do l printing topics ENWW 5 How do l ink topics This section describes ink cartridge topics and printhead height adjustment for the printer e Replace an ink cartridge e Change the printhead height Replace an ink cartridge ENWW A CAUTION Always use genuine HP ink cartridges These have been designed for high quality imaging performance and reliable printer operation Using non HP inks may cause poor print quality printer malfunction or printer failure The hazard characteristics of different solvent inks can vary widely HP has not conducted product safety testing for non HP inks wi
105. one third to maintain good print quality When printheads reach high temperatures the time to print is delayed A NOTE When the printer is not used within specified operating temperature and humidity ranges printing may be interrupted or the print quality may deteriorate 118 Chapter 10 Tell me about basic knowledge topics ENWW Places where the printer must not be installed Do not install the printer in places that are In direct sunlight Subject to vibration Excessively dusty Subject to extreme changes in temperature or humidity conditions Near an air conditioner or a heater Places where the printer may get wet Subject to direct air circulation from vents Near a diazo copier that may generate ammonia gas Poorly ventilated The power supply ENWW Power The power of the printer and the power of the heater are separate The printer has a rear power switch and a front panel power key as follows 1 Printer switch The power supply 119 2 Power socket 3 Power on off key The printer is turned on by turning the printer switch on Afterwards turn the printer on or off using the on off switch on the front panel The heater has a power switch at the rear as follows For Heater For Heater casann 220 240V 6A 1 Heater switch 2 100 200 V alternation switch 3 Power socket Dryer The optional dryer dries the output media Exhaust attachment The exhaust attachment allows for the
106. overy After performing printhead recovery print the IQ print again to check that the printhead is printing correctly If you see banding in all colors then you need to calibrate the printer for the media you have loaded If you have selected a preset media type we recommend that you create a new media type before 90 Chapter 7 How do get the best image quality ENWW modifying the settings see How do I Create a new media type and then calibrate the printer See Calibrate the printer Banding may be present in the form of white lines as in the image above or in the form of darker lines If you still see banding in all colors after performing the calibrations then try adjusting the heater temperature and or print mode settings See How do I Adjust heater and print mode settings Manage media types ENWW You can create new media types or you can modify or delete existing media types by using the MEDIA REG menu sA Hint We recommend that you do not modify the preset media types that came with your printer You can copy a preset media type with characteristics that are similar to the new media that you want to use and use the copy to create a new one before changing the settings This means that you will have to make changes to only one or two parameters and you will not need to set new values for all of the parameters For a complete list of the options available in the MEDIA REG menu see Tell me about
107. ponds to the menu group you want to access y A INK MEDIAREG Y lt 4 MEDIA MADV gt To switch to the next menu group press SHIFT A PH MAIN FEED Y lt 4 PH RECOVERY gt To switch to the next menu group press SHIFT lt 4 ADJUST gt A PRINTER SETUP Y If you select a menu in the menu groups you will then be able to select an option or submenu e A and Y keys change between menus at the same level lt key return to menu group selection e OK key select a submenu or option so that parameters can be changed Setting or changing parameters e A and Y keys switch between parameters or increase or decrease a selected value e lt and gt keys change the digit you need to modify when entering a value Setting a parameter or canceling e OK key sets a parameter e CANCEL key cancels an input parameter value and returns to the submenu option selection Chapter 1 Introduction ENWW The heater s front panel The heater s front panel is located on the front of the printer on the left hand side The heater front panel displays the settings for the Front Print and Rear heaters It can also be used to control the temperature settings 1 The display screen at the top of the panel shows the target temperature and the current temperature of each heater 2 The three On Off switches turn the three heaters on or off The three pairs of A or Y keys can be used to raise or lower the
108. power off e Clean and charge the ink system before printing when leaving the printer for a long time Consumables e Ink inside the ink cartridge is combustible Do not expose or store near open flames sparks or other sources of ignition e HP ink cartridges must be installed before the Install By date printed on the cartridge Use of the ink cartridge 3 months beyond the Install By date may cause deterioration in print quality or a printer malfunction e Do not disassemble the ink cartridges Ink cartridges are intended for single use only e Avoid contact between ink and skin eyes and clothing e Immediately wash skin with soapy water e Remove clothing soaked with ink from contact with skin e Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary Handling precautions 13 14 Use only an HP waste ink bottle The bottle must be installed according to instructions or waste ink may overflow An HP waste ink bottle must always be installed before turning the printer ON Automatic and manual service cycles produce waste ink that must be contained in an HP waste ink bottle Do not remove the cap from its tether to the HP waste ink bottle The cap is needed to properly seal the HP waste ink bottle for disposal Keep the HP waste ink bottle upright Do not place on tables or s
109. printer ENWW ENWW 7 Dip a new HP cleaning swab into the wiper cleaning liquid A CAUTION Make sure that you use the wiper cleaning liquid and not the capping liquid to clean the wiper blades The capping liquid is not strong enough to clean the wiper blades properly and could cause damage to the printheads o 1 HP cleaning swab 2 Wiper cleaning liquid A WARNING Avoid contact between ink and skin eyes and clothing Immediately wash skin with soapy water Remove clothing soaked with ink from contact with skin Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary Daily printhead maintenance 69 8 Use the HP cleaning swab to clean the front and back parts of the wiper blades A CAUTION Make sure that the wiper cleaning liquid does not drip on to other parts of the printer If the wiper cleaning liquid drips on to the belt or any nearby sensors this could cause serious damage to the printer 2 NOTE Make sure that there is no dried ink stuck on the wiper blades Also make sure that the wiper blades are not damaged Clean the front and back of the blades with the HP cleaning swab moistened with the HP wiper cleaning liquid 70 Chapter 6 How do maintain the printer ENWW ENWW 9 Apply a full dropper of the wiper cleaning liquid on
110. r cord has risk of fire and electric shock Replace a damaged power cord with an HP approved power cord 1 Printer switch 2 Power socket 16 Chapter 2 How do I perform basic operations ENWW 2 Turn on 1 the printer switch on the left rear of the printer 1 Printer switch 2 Power socket ENWW Turn the power on off 17 3 Press the POWER ON OFF key on the front panel Online o Cr Cancel OK 1 POWER ON OFF key When you press power on the printer performs a power on self diagnostic test and the following message is displayed on the front panel BOOTING UP INITIALIZING PLEASE WAIT PRINTER READY ROLL 4 PAPER If a 64 paper roll is loaded When you turn the printer power on the heater front panel display turns on Turn on the heater power on off switch at the rear of the printer to use the heater When the heater power is off the following message is displayed on the heater front panel TURN ON THE HEATER i NOTE Only turn off the printer while PRINTER READY is displayed on the front panel except in an emergency Do not turn off the printer while INITIALIZING or PH RECOVERY is displayed on the front panel to avoid ink drops and damage to the printhead 18 Chapter 2 How do I perform basic operations ENWW ENWW Turn on the heater A Turn on the heater by pressing the power switch on the right rear of the printer ater For Heater For AOV 6A 508
111. r is turned ON Printer status The media guide is heated during printing Be sure the media guide is heated by printing the test pattern Heater front panel Turn on the heater FRONT PRINT or REAR check that the media guide is heated by printing the test pattern The printer fails to start or operate correctly Cannot print ERROR LED and message on the front panel USB cable connection See The problem is An error message Connect the USB cable correctly See How do I Connect to a computer ERROR LED and message on the front panel See The problem is An error message ERROR LED off Print the nozzle adjustment pattern See How do I Perform printhead position adjustment The data are not processed immediately DATA LED flashing Check the communication to the computer Poor print quality Media type Check for improvement by changing the settings of the heater temperature print mode RIP etc If there is no improvement check that the media is supported Replace the media with another type Ink type Use our recommended ink See Tell me about Ink cartridges Ink head cleaning Color stripe is not set Misdirected nozzles occurred in low printing rate color Clean the head See How do maintain the printer Normal printhead recovery Set the color stripe See Color stripe setting COLOR STRIPE in the MEDIA REG Menu Set the printhead mode
112. r the media you are using Based on the results of these patterns you can optimize the performance of your printer Calibrate media advance Your printer was calibrated at the factory to ensure that it advances the media accurately when using supported media types in normal environmental conditions However you may find it useful to recalibrate in certain circumstances e Unsupported media different media manufacturers provide media with a wide range of properties such as thickness or stiffness which may benefit from calibration You can expect the best print quality when using HP s recommended media e Abnormal but stable environmental conditions if you are printing in unusual conditions of temperature or humidity and those conditions are expected to remain stable recalibration may be worthwhile However media advance calibration assumes that you have an image quality problem and that you have already followed the appropriate troubleshooting procedure for that problem If you have no particular problem there is no need to perform the calibration A NOTE This procedure describes media advance calibration for all media loaded in the printer If you need to calibrate media advance for a specific media only then define advance using the MEDIA REG option 1 Load media widths larger than A1 size and longer than 1 m NOTE If you intend to use TENSION winding on the take up reel set media advance in tension winding mode Long
113. re to drop Even after printing has started the temperature control makes sure that the heaters maintain the set temperature a During printing the temperature can be adjusted by using the heater Aor W keys on the heater front panel Even after printing has finished the changed temperature is applied as the set temperature 5 The print job returns to step 2 To set the initial temperature value of front print and rear heaters and the HEAT PREFsetting heater see Tell me about The MEDIA REG menu s i Q Hint The heater front panel displays the set heater temperature in all cases ost Temperature control The following tables describe how heater temperature is controlled Maintaining the preset temperature Function To heat the media to reduce the ink drying time improve fixing of ink to media and to protect media from media wrinkling Chapter 15 Tell me about the heaters ENWW Status Status of maintaining each heater temperature at the preset temperature on the heater front panel Conditions 1 If the heater ON OFF setting on the heater front panel is set to ON and a print command is received 2 Under condition 1 above and the time specified by the delay time after the print end command was received Maintaining the standby temperature Function To shorten the time needed to reach the preset temperature to start printing Status Status of maintaining the heater temperature at the sp
114. right sides of the media may be caused by skew From the printed result select the best media advance calibration value Press the W key and then the OK key to display the current media advance calibration value MEDIA ADV VALUE gt 099 80 Enter the media advance calibration value and press the OK key Select the number you want to change by using the lt and gt keys and change the numeric value using the A and keys If you need more precise media advance calibration then you will need to print the DETAIL pattern as follows Press the W key and then OK MEDIA ADV PRINT gt ROUGH NORMAL Press the A or V keys to select the DETAIL pattern MEDIA ADV PRINT gt DETAIL NORMAL Select the same print mode as for the ROUGH pattern you printed previously Press the OK key twice to print the DETAIL pattern MEDIA ADV PRINT EXECUTING From the printed result select the best media advance calibration value Five patterns are printed in 0 06 steps in a range of 0 12 to 0 12 Press the W key and then the OK key to display the media advance calibration value MEDIA ADV VALUE gt 099 80 Enter the media advance adjustment value and press the OK key Calibrate the printer 97 Set a numeric value with the A and W keys 15 Press the OK key to confirm Perform printhead position adjustment Use the printhead print position test patterns to calibrate the
115. rm the position of the media edge guard and press the OK key 16 Select media roll 30 Chapter 3 How do load unload media ENWW ENWW 17 18 SELECT MEDIA ROLL SHEET ROLL a Select ROLL using the A or Y keys For the NEST option see How do I Use manual nesting b Press the OK key to confirm the selection Select a media type SELECT MEDIA MEDIA TYPEO2 SELECT PAPER TYPE PAPER XXX a Select the media type with the A or W key There are five preset media types to choose from e Paper e Glossy e Matte e Banner e BLT_B Backlit b Press the OK key to confirm S NOTE If you wish to select a media type that is currently not available then you will need to create a new media type 4 A SELECT MEDIA NEW MEDIA ENTRY c Select the NEW MEDIA ENTRY option using the A or W key and press the OK key For details see How do l Manage media types Press the CANCEL key to return to the SELECT MEDIA menu The media will be loaded automatically PREPARING MEDIA PLEASE WAJT Install a media roll in the printer 31 Remove a media roll from the printer To remove a media roll from the printer 1 Lift the media load lever 2 Loosen the left media hub lock and pull the left media hub out of the media roll 1 Left media hub 2 Lock 3 Media roll 32 Chapter 3 How do I load unload media ENWW 3 Remove the media roll from the printer
116. s turned off to move it connect it to a computer or to install or maintain printer parts Turn off the power on off switch wait for at least ten seconds then turn it on again The printer washes the printheads 20 hours after the last printing process and every 3 days We recommend that the printer power is left on Turn off the heater A Turn off the heater by pressing the on off keys on the heater front panel Under normal conditions of use you do not need to turn off the heater using the heater power switch on the rear of the printer Chapter 2 How do perform basic operations ENWW For Heater 100 120V 12A So 8OHz 1 Heater For Heater 220 240V_ 6A 50 100 120V 12A SOOKE 1 Heater switch S NOTE Use the heater switch on the right rear of the printer only when turning the printer off completely for removal installation or servicing ENWW Turn the power on off 21 22 Chapter 2 How do I perform basic operations ENWW 3 ENWW How do I load unload media This section describes how to load and remove media in the printer Install a media roll in the printer Remove a media roll from the printer Replace a jammed media roll Load cut sheet Use the take up reel Use the media edge guard Set the fan guard lever 23 Install a media roll in the printer A CAUTION Do not touch heater surfaces in the paper path This may cause burns Handle media rolls with care They can be heavy and diffi
117. sdirected printhead nozzles and you want to achieve a more graduated placement of ink This option modifies the printhead firing mode IMAGE GRADIENT gt 01 NORMAL Chapter 14 Tell me about front panel menus ENWW ENWW Parameters e NORMAL Default e HIGHLIGHT Modifies the printhead firing mode f A Hint The HIGHLIGHT mode action of the printheads can be useful to avoid nozzles out in a Q specific color when printing a large number of images that do not use that specific color A NOTE HIGHLIGHT reduces the printing speed We advise you to clean the printheads and reset the option to NORMAL Printhead height setting PH HEIGHT VAL Use this option to set the printhead height for the selected media type Change this setting when you change the printing carriage height See How do I Change the printhead height PH HEIGHT VAL gt 01 NORMAL Parameters e NORMAL Default e HIGH Set for thick media Bidirectional print position Left adjustment YY BIDIR DEF L For the selected media type use this option to adjust the position of all the printheads on the left side when using bidirectional printing Enter an adjustment value based on the printhead adjustment pattern print See How do I Calibrate the printer YY BIDIR DEF L gt 01 00 YY Ink color Display order K gt Lm gt Le gt Y gt M gt C Parameters sign value 32 to 31
118. ste ink bottle Media crash 4 WARNING CLEAR MEDIA JAM Problem media crash 1 indicates that the carriage is blocked by obstacles in the carriage path or media feed path Solution follow the instructions on the front panel If the media jam 1 occurs frequently and there are no media jams or obstructions in the carriage path or media feed path please contact HP Support WARNING CLEAR MEDIA JAM Problem media jam 2 indicates that the media is not detected correctly You may have selected the wrong media format when loading the media or you may be using a cut sheet with an irregular size Solution follow the instructions on the front panel and check your media settings Media F NO MEDIA LOADED LOAD MEDIA Chapter 8 The problem is troubleshooting topics ENWW ENWW Problem There is no media loaded in the printer Solution Load media See How do I Install a media roll in the printer r MEDIA SIZE ERROR LOAD MEDIA Problem you have set an invalid media size less than 297 mm wide or 64 inch wide or more Solution set the correct size See How do I Install a media roll in the printer f NO MEDIA LOADED LOAD MEDIA Problem there is media skew Solution Reload the media see Loading media Skew may be caused by ink deposits on the platen Check the platen for ink deposits and clean any ink See How do I Clean the platen
119. t to check the overall image quality of images Perform the Image Quality print every day before using your printer If the image quality is satisfactory no calibrations are required If the image quality is not satisfactory then you may need to adjust the media type settings Also use the Image Quality print to check that there are no printhead nozzles out EZ NOTE Use the IQ print to check that there are no printhead nozzles out after cap cleaning To print the IQ print 1 Press the ONLINE key and press the SHIFT key twice 2 Select the ADJUST menu using the lt key A PRINTER SETUP Y lt 4 ADJUST gt In the ADJUST submenu scroll to TEST PRINTS and press the OK key TEST PRINTS gt PRINT 88 Chapter 7 How do I get the best image quality ENWW 4 Inthe TEST PRINTS menu scroll to the IQ PRINToption and press the OK key TEST PRINTS gt IQ PRINT 5 Press the OK key to start printing ENWW Print the Image Quality print 89 Interpret the image quality print Below are examples of the print results you may see in the Image Quality Print and the recommended action If the IQ print quality is satisfactory you can print on the media without changing printer or heater settings If you see banding in one color in the black color in the image above then there are printhead nozzles out and you will need to perform printhead recovery See How do I Normal printhead rec
120. t you are using Based on the results you can then adjust the printer settings for the media type To adjust the printer settings for a media type you can modify existing media types or create new ones Before creating or modifying a media type for the media you intend to use print the IQ print to determine the overall quality that you get with one of the existing preset media types Some media types may require no printer setting adjustments Load your new media and select a media type that is similar to the media you are loading See How do I Install a media roll in the printer Print the IQ print See How do I Print the Image Quality print If the IQ print is satisfactory you can use the preset media type for printing If the IQ print is not satisfactory create a new media type or modify the one selected See How do Manage media types Calibrate the printer for the media type See Calibrate the printer Change the media type settings See How do I Modify media type settings Print the IQ print again to check the overall image quality with the new settings If you are still not satisfied with the image quality you may need to make more adjustments to printer settings such as the print mode or the heater temperature For a description of image quality problems that you may see and the recommended solution refer to The problem is print quality 87 Print the Image Quality print Use the Image Quality prin
121. target temperatures of the heaters ENWW The heater s front panel Defining heater parameters 1 On the heater front panel press the ON OFF key and the A and Y keys at the same time to enter the parameter setup mode UNIT CELSIUS Select a setup parameter using the A and YW keys on the heater front panel and press the ON OFF key on the heater front panel to modify the setup item displayed Use the A and Y keys to select the value and press the ON OFF key to confirm i NOTE If you have selected an incorrect setup value you can press the ON OFF key again to cancel the setting and repeat from step 2 To exit the parameter setup mode scroll to the EXIT option and press the ON OFF key to select YES EXIT YES Press the ON OFF key on the heater front panel to confirm AMAJ BBBU COCU XXXI YYYU ZZZU Safety precautions The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged Follow the instructions marked with these symbols WARNING Failure to follow the guidelines marked with this symbol could result in serious personal injury or death A CAUTION Failure to follow the guidelines marked with this symbol could result in minor personal injury or damage to the product General warnings Use the power supply voltage specified on the nameplate Avoid overloading the printer s electrical outlet with multipl
122. th photocopies or laser prints The ink or toner may cause images to stick together Do not rub scratch or hold media as this may cause the ink to peal off Do not rub or leave media in damp conditions as this may cause blurring in printed images Other precautions 126 The printing characteristics of media may change over a long period of time and colors may fade or print quality may deteriorate Use media in good condition Media particles caused by cutting of the media may harm the media coating When using vinyl with glue adhesive matter with glue may stick to the platen Adhesive matter on the platen may cause the media to jam Clean adhesive matter from the platen See How do I Clean the platen Chapter 11 Tell me about media ENWW 12 Tell me about the ink system e Ink cartridges e Replacing an ink cartridge e Ink cartridge storage and disposal e HP 790 Waste Ink Bottle e HP 790 Cap Cleaning Liquid e HP 790 Wiper Cleaning Liquid and Dropper e HP Cleaning Swabs e HP 790 Storage Kit e HP 790 Ink System Cleaning Kit Ink cartridges The printer s six ink cartridges provide yellow magenta black cyan light cyan and light magenta ink to the printheads Ink cartridges require no maintenance or cleaning As long as each ink cartridge is inserted correctly into its slot the ink will flow to the printheads A NOTE Failure to use the recommended ink cartridge may lead to a deterioration of the print qua
123. th this printer and is not responsible for any loss or damage that may result if non HP inks are used HP ink cartridges must be installed before the Install By date printed on the cartridge Use of the ink cartridge 3 months beyond the Install By date may cause deterioration in print quality or a printer malfunction NOTE If an ink cartridge cannot be inserted check that the color matches the slot A mechanical key prevents an ink cartridge from being inserted into the wrong slot Do not shake ink cartridges before inserting into the printer The front panel will advise you when you need to change an ink cartridge OPEN LINKCOVER REPLACE XX INK XX Ink name K Black Lm Light magenta Lc Light cyan OPEN R INKCOVER REPLACE WX INK XX Ink name C Cyan M Magenta Y Yellow Replace an ink cartridge 59 EF NOTE The printer will continue to print while you are replacing an ink cartridge To replace an empty ink cartridge 1 Open the ink cover 2 Remove an ink cartridge from the printer 60 Chapter5 How do l ink topics ENWW 3 Insert a new ink cartridge into the printer 4 Close the ink cover Change the printhead height You can increase or reduce the printhead height depending on the thickness of the media you are using Two tasks must be performed to change the printhead height e Mechanical height adjustment on the printhead carriage e Firm
124. tion to activate or deactivate the media edge guards for the selected media type The right and left print margins are 10 mm when the media edge guards are used and 5 mm when they are not used See How do l Use the media edge guard N USE EDGE GUARD gt 01 YES Parameters e YES the edge guard is used e NO the edge guard is not used Media advance mode MEDIA ADV MODE Use this option to set a media advance mode for the selected media type SMEDIA AOV MOOE 01 FWD ONLY Parameters e FWD ONLY Media is fed through the printer in the standard way e BACK amp FWD This setting checks that the media moves freely through the media path by feeding the media backwards and forwards before starting to print This can be useful for media with adhesive coating that in combination with the heat may stick to the platen EF NOTE BACK amp FWD can cause image banding Take up reel mode TUR MODE Use this option to set the take up reel winding mode for the selected media type You must set the take up reel winding switch to the same setting as this option See How do I Define the take up reel winding mode A NOTE The HP Designjet High Speed Dryer is not usable with the take up reel when in TENSION winding mode Please use LOOSE mode when using the HP Designjet High Speed Dryer TUR MODE gt 01 LOOSE Parameters e LOOSE Media hangs loosely after printing and
125. to carry out various procedures such as loading media or changing an ink cartridge Many of these procedures are illustrated with drawings The problem is These chapters help you to solve problems that may occur while printing Tell me about These chapters contain reference information including the specifications of the printer and the part numbers of media types ink supplies and other accessories Index In addition to the table of contents there is an alphabetical index to help you to find topics quickly The printer s main components The following front and rear views of the printer illustrate the main components 2 Chapter 1 Introduction ENWW ENWW Front view es oo NF ao PY NN Printer front panel Heater front panel Ink supply station Media hub Wheel lock Media pressure lever Media load lever Media End ME lever Roll The printer s main components Rear view Printer power socket Printer power on off switch Rear cover USB port Not used Media output Waste ink bottle 100 V 200 V alternation switch o o N PF a PF YS DN Heater power on off switch S Heater power socket Cap cover D Wiper cover Printer Online Cancel keys gt Fan guard lever 15 Printhead height lever The heaters The printer includes three heaters for fixing and stabilizing the printed image on the media Each heater is controlled separat
126. to the sponge using the dropper 1 Dropper 2 Wiper cleaning liquid A CAUTION Make sure that the wiper cleaning liquid does not drip on to other parts of the printer If the wiper cleaning liquid drips on to the belt or any nearby sensors this could cause serious damage to the printer 1 Wiper sponge Daily printhead maintenance 71 10 Make sure you also moisten both ends of the sponge under the belt on each side v q 14 p DN 1 Belt 2 Dropper Capping unit cleaning This cleaning procedure will remove any dried ink and particles from the capping unit 1 Press the ONLINE key lt MEDIA M ADV gt A INK MEDIAREG Y 2 Press the SHIFT key to display the PH MAIN menu lt 4 PH RECOVERY gt A PH MAIN FEED Y 3 Press the A key to select the PH MAIN menu 4 Scroll to the CAP CLEANING option using the W key and press OK to select CAP CLEANING 5 Press OK again to confirm your selection The carriage will automatically move to the wiping side of the printer so that the Capping Unit can easily be accessed The front panel displays CARRIAGE MOVING PLEASE WAIT A CAUTION Once the carriage is out of the capping unit the cleaning procedure must be done as quickly as possible to avoid permanent damage to the printheads The printer will emit an acoustic warning beep while the carriage is out of the capping unit 72 Chapter6 How do I maintain the pr
127. uctions Connect a USB cable as follows 1 Disconnect the USB cable from the rear of your printer if it is already connected Turn the printer off at the front panel Power off the printer using the power switch at the rear Connect a USB cable to the USB connector at the rear of the printer Connect a USB cable to the USB connector at the rear of the computer Power on the printer using the power switch at the rear Turn the printer on at the front panel oN o Oo Pf amp ON On your computer select the printer Connect to a computer 15 Turn the power on off A WARNING Use the power supply voltage specified on the nameplate Be sure the printer is well grounded Failure to ground the printer may result in electrical shock fire and susceptibility to electromagnetic interference A CAUTION Always hold the power cord by the plug when connecting and disconnecting from the power outlet Never pull on the cord because this may damage it and create risk of fire and electric shock Turn on the printer 1 Turn off 0 the printer switch on the left rear of the printer and plug one end of the supplied power cable into the socket of the printer Insert the other power plug of the cable into an electrical outlet A WARNING Avoid overloading the printer s electrical outlet with multiple devices Use only the electrical cord supplied by HP with the printer Do not damage cut or repair the power cord A damaged powe
128. ue according to the PH TO PH adjustment pattern YY PHTO PH VAL 01 YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Bidirectional print position Left adjustment YY BIDIR DEF L Use this option to adjust the printhead bidirectional printing position Left Enter an adjustment value according to the BIDIRECTION DEF adjustment pattern YY BIDIR DEF L gt 01 00 YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Bidirectional print position Right adjustment YY BIDIR DEF R Use this option to adjust the printhead bidirectional printing position Right Enter an adjustment value according to the BIDIRECTION DEF adjustment pattern F YY BIDIR DEF R gt 01 00 YY Ink color Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Bidirectional print position Left adjustment YY BIDIR F D L Use this option to adjust the printhead bidirectional printing position Left in fine draft print mode Enter an adjustment value according to the BIDIRECTION F D adjustment pattern YY BIDIR F D L gt 01 00 YY Ink color Chapter 14 Tell me about front panel menus ENWW Display order K gt Lm gt Lc gt Y gt M gt C Parameters sign value 32 to 31 Bidirectional print posit
129. us ENWW To change the option setting displayed press the OK key PRINT MODE O01 NORMAL Select a setting with the A and W keys Select 01 FINE PRINT MODE D1 FINE Press OK key to confirm the parameter and return to step 2 j SPRINT MODE 01 FINE To define a value The following example describes the MEDIA ADV VALUE in the ADJUST menu 1 4 ENWW Select a menu with the arrow keys Select the ADJUST menu with the lt key lt 4 ADJUST gt A PRINTER SETUP Select a menu option with the A and W keys Select the MEDIA ADV VALUE option You can return to step 1 by pressing the lt key PAPER FEED ADJ a Press the OK key f 7 PAPER FEED ADJ 099 50 Select the digit to be modified using the lt and keys PAPER FEED ADJ 099 50 Menu operations 141 142 5 Change the value using the A and W keys EA NOTE To see the full list of characters available refer to the list of characters below PAPER FEED ADJ 099 707 6 Press the OK key to confirm the value and return to step 2 Character list Character code group Character SHIFT Y SHIFT A via Symbols space Numerals Oto9 Upper case letters AtoZ Lower case letters atoz Katakana 7 line Katakana 7 line Katakana line Katakana line Katakana line Katakana line Katakana
130. veral serious disadvantages e There is some risk of damaging the printer In this case the printer warranty will not be valid for any printer repairs that are related to the cartridge nor for any problems due to ink contamination e You will invalidate the warranty of all printheads of the same color used in the printer subsequently unless and until the whole ink system including ink tubes is replaced e Print quality may be impaired e The printer will be unable to estimate the ink level in the cartridge and will report it as empty If you decide to use refilled cartridges you will need to follow these instructions to make the printer use a cartridge that it believes to be empty 1 Install the cartridge in the printer See How do l Replace an ink cartridge 2 The printer will see that the cartridge is empty and ask to replace it The following front panel message is displayed OPEN L INKCOVER REPLACE XX INK XX Ink name K Black Lm Light magenta Lc Light cyan OPEN RINKCOVER REPLACE XX INK XX Ink name C Cyan M Magenta Y Yellow 3 Press the W key and the CANCEL keys at the same time and hold them down for at least two seconds Replacing an ink cartridge 129 4 The front panel will display a series of warning messages In response to each message press the CANCEL key to cancel the process or the OK key to confirm that you wish to continue SEE SECTION 12 IN UGUIDE A CAUTION Only pr
131. ware height adjustment through the front panel ENWW Change the printhead height 61 To change the printhead height 1 Press the ONLINE key lt MEDIA MADV gt A INK MEDIAREG Y 2 Press the SHIFT key to display the PH MAIN menu 7 A PH MAIN FEED Y lt 4 PH RECOVERY gt 3 Press the A key to enter the PH MAIN menu 4 Scroll to PH HEIGHT ADJUSTon the front panel and press OK to confirm PH HEIGHT ADJ gt OK The following message is displayed PH HEIGHT ADJ EXECUTING The following message is displayed OPEN REAR COVER PH HEIGHT ADJ 62 Chapter5 How do l ink topics ENWW 5 Open the cap cover and loosen the head fixing screws 2 with a screwdriver 1 Capping unit cover 2 Head fixing screws 6 Change the height of the head by lifting the head height lever to lower the head or by lowering the head height lever to lift the head 1 Printhead height lever 7 Tighten the head fixing screws 2 using the long screwdriver provided with your printer my NOTE Tighten the head fixing screws while applying slight downward pressure on the head using your hand 8 Close the rear cover ENWW Change the printhead height 63 To change the printhead height on the front panel 1 Press the ONLINE key A INK MEDIAREG Y lt MEDIA MADV gt 2 Press the W key to display the MEDIA REG menu A PH MAIN FEED Y lt 4 PH RECO
132. ystem process Leave the printer off for less than two weeks A CAUTION If you need to leave the printer unattended for any reason ensure that the printer is on the ink cartridges are full and the waste ink bottle is empty so that automatic maintenance performed after the first 20 hours without printing and every 3 days can be completed successfully for the time you are not present If needed install new ink cartridges The ink cartridges that you replace can be reused when you return to your printer if they still contain ink To clean the ink system you will need the HP 790 Ink System Cleaning Kit part number CB296A This kit includes e Six ink system purging cartridges e Six cleaning liquid cartridges Clean ink system This option allows you to clean dry ink from the ink system with cleaning liquid after the printer is powered on after being stored for less than two weeks A CAUTION Do not open or close the rear covers or change the position of levers while the Service Clean process is being performed or the operation may have to be restarted from the beginning This will result in the waste of the cleaning liquid If the Service Clean has to be restarted new cleaning liquid cartridges will be needed 14 Press the ONLINE key 2 Press the SHIFT key to display the PH MAIN menu A PH MAIN FEED Y lt 4 PH RECOVERY gt 3 Press the A key to select the PH MAIN menu and press OK 4 Press the A or
133. zle is clogged Wash the printheads 115 116 Symptom Poor print quality cannot be improved even when the cleaning is performed Possible cause The cap or wiper is stained Corrective measure Check for stains on the cap and wiper If they are stained clean them There is banding on new media The printer requires calibration for the new media Adjust the printer settings for the new media See How do l There is banding on media that has been calibrated and did not give banding before Chapter 9 If one of the following is true try the corresponding solution and if banding has not disappeared then go to the next possible cause and solution 1 The file you are printing a is new b is not new 2 The print mode a has changed b has not changed 3 Normal printhead recovery a did not improve banding b improved banding 4 Strong printhead recovery a did not improve banding b improved banding The problem is print quality Try one of the following solutions 1 a Try using a file that did not give banding If banding does not disappear then see the next possible cause b Check that you are using the same print mode as before 2 a Try using the same print mode If banding does not improve then try a new roll of media If you still see banding call HP support b Try normal printhead recovery If banding improves repeat normal printhead recovery until no

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