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HP B9100 User's Manual

1. HP Photosmart Pro B9100 series User Guide 57 Chapter 6 Messages that appear when the situation occurs e Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm device was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the printer at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans 58 HP Photosmart Pro B9100 series printer A Networking The instructions in this section describe how to install the printer in an ethernet wired network A wired setup allows the printer to communicate with computers through a router hub or switch Broadband Internet access is required in order to take full advantage of the printer feature set ES Note For USB installation see the Quick Start guide that came in the box Before proceeding with this section make sure
2. 1 Open the Printer Properties dialog box 2 Click the Features tab 3 Click More in the Paper Type drop down list and then select the paper type that you want to use 4 Click OK 5 Select any other print settings that you want and then click OK To select a specific paper type Mac 1 Open the Print dialog box 2 Choose the Paper Type Quality pane 3 Click the Paper tab 22 HP Photosmart Pro B9100 series printer 4 Inthe Paper Type pop up menu click the appropriate paper type 5 Choose any other print settings that you want and then click Print Print in grayscale You can print documents or photos in grayscale for dramatic black and white photos To print in grayscale Windows 1 Open the Printer Properties dialog box 2 Click the Color tab and then click Print in Grayscale in the Color Options area 3 Inthe Print in Grayscale drop down list select one of the following Composite gray Gray inks only 4 Select any other print settings you want and then click OK To print in grayscale Mac Open the Print dialog box Choose the Paper Type Quality pane Click the Paper tab In the Color pop up menu choose Grayscale Choose any other print settings that you want and then click Print NADON gt id Note For more information on color settings in the printer driver see Color Ez management For more information on the HP printer driver e Windows Right click the HP Digital Imaging Monit
3. Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademarks HP the HP logo and Photosmart are property of Hewlett Packard Development Company L P Microsoft and Windows are registered trademarks of Microsoft Corporation Mac the Mac logo and Macintosh are registered trademarks of Apple Computer Inc Adobe and Adobe Photoshop are trademarks of Adobe Systems Incorporated Other brands and their products are trademarks or registered trademarks of their respective holders Regulatory model identification number SNPRB 0504 For regulatory identification purposes the product is assigned a Regulatory Model Number The Regulatory Model Number for the product is SNPRB 0504 This regulatory number should not be confused with the marketing name HP Photosmart Pro B9100 series or product number Q5736A Environmental statements For Environmental Stewardship informa
4. Solution Disconnect the USB cable and restart the software installation Connect the USB cable when prompted during software installation The computer stops responding during software installation Cause Virus protection software or another software program is running in the background and slowing down the installation process Solution Wait while the software finishes copying files this might take several minutes If after several minutes the computer is still not responding restart the computer pause or disable any active virus protection software quit all other software programs and then reinstall the printer software Printer hardware problems 46 Note 1 Before contacting HP support read this section for troubleshooting tips Ez or go to the online support services at www hp com support The name of HP support services may vary by country region Note 2 If you want to connect the printer to a computer with a USB cable HP recommends using a cable of less than 3 meters 10 feet in length to minimize injected noise due to potential high electromagnetic fields The On light is flashing blue but the printer is not printing Solution The printer is busy processing information wait for it to finish The Attention light is flashing red Solution Check the printer and computer screens for instructions For information on specific error messages see Error messages If the Attention light continues to flash red go t
5. e When you are not using ICC profiles HP Photosmart Pro B9100 series User Guide 29 Chapter 3 30 Printer driver color space settings continued Setting When to use it Tip Do not use this mode if you are also using ICC profiles and your software program to manage color This can decrease the color fidelity since the colors are converted twice first by the software program and then by the printer Application Managed Colors Application based color management lets the image editing software program convert from the image color space to the printer ink colors The conversion takes place in the image editing software program In this mode the printer does not do any color management Using application based color management involves changing settings both in the printer driver and in your software programs and requires ICC profiles for all your devices For more information see Use application based color management e When you want to use the color management features of an image editing software program such as Adobe Photoshop e For the greatest level of control over color quality e When you want to use ICC profiles To print using the color management features built into the HP Photosmart Pro B9100 series printer you have to change settings in the printer driver and in the image editing software program Here is one example of a typical print job using printer based color management w
6. 3 x 5 inches to 13 x 19 inches including Metric 10 x 15 cm with or without tab Panorama 10 x 30 13 x 18 cm A3 A4 A5 A6 B4 B5 E Imperial Index card 3 x 5 inches Index card 4 x 6 inches Index card 5 x 8 inches 3 5 x 5 inches 4 x 6 inches with or without tab Panorama 4 x 10 inches Panorama 4 x 11 inches Panorama 4 x 12 inches 5 x 7 inches 66 HP Photosmart Pro B9100 series printer continued Category Specifications 8 x 10 inches 11 x 14 inches 11 x 17 inches 12 x 12 inches 13 x 19 inches U S Letter Legal Executive Tabloid Japan L 2L Hagaki Ofuku Hagaki Envelopes Envelope No 10 A2 envelope C6 envelope DL envelope Media types Paper photo plain inkjet and specialty media Envelopes Transparencies Labels Cards index greeting Hagaki A6 L size Iron on transfers Network support Microsoft Windows 2000 Professional XP Home and XP Professional Mac OS X 10 2 8 10 3 10 4 or later Paper trays and supported paper sizes Main tray 7 6 x 12 7 cm to 33 x 48 3 cm 3 x 5 inches to 13 x 19 inches Specialty media tray 7 6 x 12 7 cm to 33 x 48 3 cm 3 x 5 inches to 13 x 19 inches Output tray All supported sizes Paper tray capacity Main tray 200 sheets of plain paper 60 sheets of photo paper 50 envelopes 20 40 cards depending on thickness 30 sheets of labels Specialty media tray 1 sheet of any media up to 1 5 mm thick Output tray 50 she
7. Examples HP Advanced Photo Paper Brochure photo inkjet and plain papers Digital Fine Art Papers Supported Recommended lt 220 gsm Examples Photo Rag Digital Fine Art Papers Not supported Recommended gt 220 gsm HP Photosmart Pro B9100 series User Guide 11 Chapter 2 continued Media Main tray Specialty media tray Examples Canvas Photo Rag Watercolor paper Rigid Media Not supported Recommended Examples Photo board Any media thicker than Not supported Not supported 1 5 mm Note You do not need to remove media from the main tray before you use the E specialty media tray Load the main tray 12 To load the main tray 1 Remove the output tray completely by grasping the sides of the tray with both hands and sliding it out towards you The main tray is now accessible 2 Move the paper width and paper length guides to make room for the paper 3 Place a stack of paper in the main tray in portrait orientation and with the side to be printed facing down Align the paper against the right side of the tray and against the paper stops at the back of the tray Check that the stack of paper is no higher than the top of the paper width guide s Lo Tip For easier access or for loading larger sizes of media extend the main PIA tray by squeezing the main tray release and pulling the tray towards you You can remove the tray from the printer if necessary by grasping the
8. and then click Next If you have more than one printer on your network use the Hardware Address MAC item listed in the network configuration page to identify the specific HP Photosmart Pro B9100 series printer that you want to install If the Check Cable Connection screen is displayed do this a Follow the onscreen instructions select Specify a printer by address and then click Next b On the Specify Printer screen enter the Hardware Address MAC number listed in the network configuration page in the Hardware Address MAC box Example 02bad065cb97 MAC stands for Media Access Control a hardware address that identifies the printer on the network c Enter the IP Address listed in the network configuration page in the IP Address box and then click Next Example 169 254 203 151 d When the Printer Found screen is displayed select Yes install this printer and then click Next 62 HP Photosmart Pro B9100 series printer e Inthe Confirm Settings screen click Next f Follow the onscreen instructions 5 When prompted click Finish to exit the installation Install the printer software on a Mac 13949 Note Set up the printer as indicated in the Quick Start guide that came in the box ES Installation time can take 3 4 minutes depending on your operating system the amount of available hard drive space and the processor speed of the Mac Make sure you have already connected the printer to the network with an ethernet cable be
9. see Replace faulty printheads for more information Align and calibrate the printer The first time you install printheads in the printer or if you replace a faulty printhead the printer performs a printer alignment and calibration automatically However if colors in the photos you print are misaligned or if the alignment page does not print correctly when you install a new printhead use the following procedures to align and calibrate the printer manually For consistent and accurate color reproduction on all the supported paper types be sure to calibrate the printer color periodically Before aligning and calibrating the printer check that you are using the correct paper Use HP Advanced Photo Paper Glossy for printhead alignment and printer color calibration Use Letter or A4 sized paper If you use a different type of paper the results may not be accurate To align the printheads 1 Load Letter or A4 sized HP Advanced Photo Paper Glossy in the main tray 2 Press Menu on the printer control panel 3 Select Calibrate printer and then press OK 4 Select Align printheads and then press OK To calibrate the printer color using closed loop calibration 1 Load Letter or A4 sized HP Advanced Photo Paper Glossy in the main tray Press Menu on the printer control panel 2 3 Select Calibrate printer and then press OK 4 Select Closed loop calibration and then press OK To reset the closed loop calibration 1 Load Lette
10. 28 cm 11 inches wide on the specialty media tray place the media 15 mm 0 5 inches to the left of the raised edge of the tray instead of aligning it flush with the raised edge Make sure that the back edge of the media the edge nearest to you is aligned with the dashed white line on the tray Error messages 50 Error messages that are displayed on the printer screen can be divided into the following types e Paper errors Printer setup errors Ink cartridge and printhead errors Network errors HP Photosmart Pro B9100 series printer Paper errors Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support The name of HP support services may vary by country region s 1 Tip View the How do I animations available from the HP Solution Center to pla see how to load paper in the main tray or the specialty media tray how to clear a paper jam and how to install and replace ink cartridges and printheads Error message Remove media Solution When you print on certain types of media using the specialty media tray the printer does not fully eject the media from the printer If the printer prompts you to Remove media grasp the media with both hands and gently pull it from the front of the printer Paper jam Remove media and check flatness Press OK to continue Solution When you print on canvas media using the specialty media tray the printer p
11. Pro B9100 series printer B Specifications This section lists the minimum system requirements for installing the HP Photosmart printer software and provides selected printer specifications System requirements Component Windows Mac Operating system Microsoft Windows 2000 Professional XP Home XP Professional or XP Professional x64 Edition Note x64 systems can be connected directly to the printer via USB only networking with x64 systems is not Mac OS X 10 2 8 10 3 10 4 or later Note The printer driver for Mac OS X 10 2 8 systems must be downloaded from www hp com support supported Processor Minimum Intel Pentium II Minimum PowerPC with G3 233 MHz or equivalent or G4 G5 or Intel Core higher processor Recommended Intel Recommended PowerPC Pentium 4 or equivalent or with G5 2 GHz or Intel Core higher Duo processor RAM Minimum 256 MB Minimum 256 MB Recommended 1 GB Recommended 512 MB Free disk space Minimum 200 MB Recommended 450 MB Minimum 500 MB Video display Minimum SVGA monitor Minimum SVGA monitor 800 x 600 16 bit color 800 x 600 16 bit color Recommended SVGA Recommended SVGA monitor 1024 x 768 32 bit monitor 1024 x 768 32 bit color color CD ROM drive Required Required Browser Microsoft Internet Explorer 5 01 with SP2 or later USB USB port Cable not included USB port Cable not included N
12. Rep blica Dominicana 1 800 711 2884 800 711 2884 Reunion 0820 890 323 Ecuador Pacifitel 1 800 225 528 Rom nia 0801 033 390 pepe a Poccua Mockea 095 777 3284 02 6910602 E Poccna Cankt Merep6ypr 812 332 4240 El Salvador 800 6160 800 897 1415 A al Espa a 34 902 010 059 Singapore 6 272 5300 France 33 0892 69 60 22 Slovensko 0850 111 256 Deutschland 49 01805 652 180 South Africa international 27 11 2589301 EM da am To E WTEpIK 30 210 6073603 South Africa RSA 0860 104 771 EM da evr EM dac 801 11 75400 Rest of West Africa 351 213 17 63 80 EM da arr K rrpo 800 9 2654 Suomi 358 0 203 66 767 Guatemala 1 800 711 2884 Sverige 46 077 120 4765 Ae aT Be 852 2802 4098 Switzerland 41 0848 672 672 Magyarorsz g 06 40 200 629 02 8722 8000 india 1 800 425 7737 66 2 353 9000 91 80 28526900 Indonesia 62 21 350 3408 071891 391 vis 4971 4 224 9189 EM Trinidad amp Tobago 1 800 711 2884 971 4 224 9189 E SII Turkiye 90 212 4447171 971 4 224 9189 oul Yepaina 044 230 51 06 971 4 224 9189 hi 600 54 47 47 Basil Au pall obey 971 4 224 9189 ol United Kingdom 44 0870 010 4320 Ireland 353 1890 923 902 United States 1 800 474 6836 1 700 503 048 URW Uruguay 0004 054 177 ltalia 39 848 800 871 Venezuela Caracas 58 212 278 8666 Jamaica 1 800 711 2884 Venezuela 0 800 474 68368 Viet Nam 84 88234530 Copyrights and trademarks O 2006 Hewlett Packard Development Company L P
13. following features Fast access to qualified online support specialists Software and driver updates for the HP Photosmart printer Valuable HP Photosmart printer and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the HP Photosmart printer 3 For Europe only Contact your local point of purchase If the HP Photosmart printer has a hardware failure you will be asked to bring it back to your local point of purchase Service is provided at no charge during the device limited warranty period After the warranty period you will be quoted a service charge 4 Call HP support Support options and availability vary by device country region and language HP support by phone For a list of support phone numbers see the phone number list on the inside of the front cover Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the HP Photosmart printer Be prepared to provide the following information e Device model number located on the label on the front of the device e Device serial number located on the back or bottom of the device
14. following topics Media trays Load the main tray Load the specialty media tray Choose the right paper or other media Tips Print from a software program Change print settings Set the default print settings Make the HP Photosmart Pro B9100 series the default printer Media trays The printer has two media trays e Main tray The main tray can hold and automatically load multiple sheets of media Only thin flexible media can be loaded into this tray due to the bending that media is subject to as it passes through the printer from this tray e Specialty media tray The specialty media tray is designed primarily for thick rigid media Paper from this tray is fed straight through the printer without being bent When you use this tray check that there is clear space behind the printer at least equal to the length of the media you are printing on Load one sheet of media at a time into this tray and be sure that the media is no thicker than 1 5 mm Single sheets of lightweight paper can also be loaded into this tray Both trays support a wide range of media sizes from 7 6 x 12 7 cm to 32 x 48 cm 3 x 5 inches to 13 x 19 inches See Choose the right paper or other media for a description of specific paper types for use with this printer Use the following guidelines for determining which tray to load a particular type of media into Media Main tray Specialty media tray Photo Inkjet and Plain Recommended Supported Papers
15. ink levels shown are an estimate only Actual ink volumes may vary To check the ink levels from the computer Mac 1 2 3 4 5 Click HP Photosmart Studio in the Dock Click the Devices tab Choose Maintain Printer from the Settings pop up menu Click Launch Utility Choose the Supplies Status pane ES Note The ink levels shown are an estimate only Actual ink volumes may vary Replace the ink cartridges 34 For proper operation install all of the following eight ink cartridges HP 38 Photo Black PK Pigment ink cartridge HP 38 Light Gray LG Pigment ink cartridge HP 38 Matte Black MK Pigment ink cartridge HP 38 Cyan C Pigment ink cartridge HP 38 Magenta M Pigment ink cartridge HP 38 Yellow Y Pigment ink cartridge HP 38 Light Magenta LM Pigment ink cartridge HP 38 Light Cyan LC Pigment ink cartridge HP Photosmart Pro B9100 series printer If you are replacing ink cartridges check that you are using the correct cartridges To replace the ink cartridges 1 Open the ink cartridge door by pressing the raised bumps at the top of the door until the door clicks open 2 Remove the ink cartridges that need to be replaced Grasp a cartridge and pull it out of the stall 3 Shake the new ink cartridges vigorously at least six times before opening their packages bx gt LEX ARN N 4 Unwrap the ink cartridges and then insert each cartridge into its color coded stall in the orie
16. paper Fully extended the main tray can hold up to 32 x 48 cm 13 x 19 inch paper Main tray release Squeeze this release and pull it towards you to extend or retract the main tray extension or to remove the tray from the printer Paper stops Align the paper against these stops so that the paper feeds correctly into the printer Paper length guide Adjust this guide to fit close to the end of the paper in the tray HP Photosmart Pro B9100 series User Guide Chapter 1 itt Control panel Printer screen Use this screen to view menus and messages Menu Press to view the printer menu Previous Press to navigate to a previous menu option OK Press to select a menu option or respond to a prompt on the printer screen Next Press to navigate to the next menu option Cancel Press to exit a menu option or to stop the current print job NOOO A2A0O N Attention light Flashes red if an error requiring user action occurs An error message is also displayed on the printer screen Appears solid amber if there is an unrecoverable error For more information see Troubleshooting Ink level dots These dots show you the position of each colored ink cartridge in the ink cartridge stalls below When the printer is idle the printer screen displays a bar graph to indicate the ink level of each cartridge in the order of the colored dots Printer menu Pres
17. paper loading instructions see Load the main tray HP Photosmart Pro B9100 series User Guide 51 Chapter 5 Error message Automatic paper sensor failed Solution The automatic paper sensor is obstructed or damaged Try moving the printer out of direct sunlight and then press OK and try printing again If this does not work go to www hp com support or contact HP support The name of HP support services may vary by country region Error message Paper size mismatch Cause The size of the paper in the tray does not match the photo size selected in the printer driver Solution Load a paper size that matches the photo size selected or change the photo size in the printer driver to match the paper you are using For paper loading instructions see Load the main tray Printer setup errors 52 Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support The name of HP support services may vary by country region s Lo Tip View the How do I animations available from the HP Solution Center to nee see how to load paper in the main tray or the specialty media tray how to clear a paper jam and how to install and replace ink cartridges and printheads Error message Priming incomplete Remove printheads Reinsert setup caps Solution The first time you set up the printer follow the directions in the Quick Start guide After you have installed the
18. rea 27 Use printer based color management eretas 29 4 Care and maintenance nan nnnnnnnn cnn rn nnnn nn rr arena 33 Leave the printer ON sitial 33 Replace the ink cartridges ereta nn cnnnnnn cnn 33 Check the ink levels rassiste nuenian ain iaaa ENE feia nissan da 34 Replace the ink cartridges arara aerea nana 34 Replace faulty printheads iara iara naranarareana nana 36 Clean the printer cuco ii A te pets td en aDa etana do 39 CIE AN ANE PIM cionado lactea ica iaa 39 Clean the printheads automatically 40 Clean the printhead nozzles manually 40 Align and calibrate the printer ii reeaarireannaaaa 42 Printia test Page tiradas lada 42 Printa sample page ici is 43 Download printer software updates sirene 43 Uninstall the printer software rare cnn nc ranma nn 44 5 TroUbleshoo0tiNy coooia aii cgea dds cdaete rannani sahna Meta dio eai esas dean asda 45 Printer software installation problems ie 45 HP Photosmart Pro B9100 series User Guide 1 Printer hardware problems nono e n nr narran 46 Printing problems EMO MESS Ag ci IS e he RO a ee Paper errors Printer setup errors cin ideada errada Eara 52 Ink cartridge and printhead errors ariana 53 Network errors HIP SUPpoOrt 220 Loa a a so o oct Do a nino a a Sie a8 A OA ts SUPPOT PROCESS s
19. sides of the tray with both hands and pulling it towards you HP Photosmart Pro B9100 series printer If you extended or removed the main tray to load paper push in the main tray to the end of the paper by squeezing the release and pushing in the tray and push the tray back into the printer until it is fully seated Be sure to adjust the length of the main tray and reseat the tray in the printer before you adjust the paper length and paper width guides or the paper will jam 4 Adjustthe paper width and paper length guides so they rest gently against the edges of the paper 5 Check that the paper is lying flat in the tray 6 Replace the output tray If you are printing on paper larger than 21 6 x 28 cm 8 5 x 11 inches pull out the output tray extension by holding the output tray with one hand and pulling out the extension with your other hand Flip up the paper catch Se Note If you are using non HP brands of glossy media in the main tray and the Ez printer does not feed the paper or feeds multiple sheets through at once try reducing the number of sheets in the main tray to 20 sheets or use the specialty media tray to print on one sheet at a time Load the specialty media tray It is recommended that before you print on expensive specialty media you practice using the specialty media tray by loading a single sheet of plain paper and printing an image or document HP Photosmart Pro B9100 series User Guid
20. software update every couple of months to ensure you have the latest features and improvements For more information see Download printer software updates Print from a software program Follow the steps below to print a photo or document using the basic printer settings To modify the settings see Change print settings To use the more advanced color management settings see Color management 20 HP Photosmart Pro B9100 series printer To print from a software program Windows 1 2 3 o Make sure you have paper loaded correctly On the File menu in your software program click Print Select the HP Photosmart Pro B9100 series as the printer If you have already set the HP Photosmart Pro B9100 series as the default printer you can skip this step The HP Photosmart Pro B9100 series will already be selected If you need to change settings click the button that opens the Properties dialog box Depending on your software program this button might be called Properties Options Printer Setup or Printer Select the appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs s Lo Tip You can easily select the appropriate options for your print job by ala choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts box The default settings for that type of print task are set and summariz
21. that you have already set up your wired network See the documentation that came with your network hardware Also make sure you have set up the printer as described in the setup instructions that came in the box Networking basics Windows and Mac Connect the printer to the network Install the printer software on a Windows computer Install the printer software on a Mac Use the embedded web server Print a network settings page Networking basics Windows and Mac Networking lets networked devices such as computers and printers communicate with each other A wired or ethernet network is the most common type of network in offices and in homes The network adapter in the printer itself supports both 10 Mbps and 100 Mbps ethernet networks To connect the printer to a network you need a CAT 5 ethernet cable equipped with a RJ 45 plug This is not the same as a USB cable You must purchase the ethernet cable separately It is not included with the printer Caution Although the RJ 45 plug of a CAT 5 cable resembles a common phone plug it is not the same Never use a regular phone wire to connect the printer to an ethernet network You can damage the printer and other network devices by doing so The following illustration shows an example of the printer networked with several computers through a network hub switch or router A cable or DSL modem links the hub and all the networked devices to broadband Internet access HP Photosmart Pro B9
22. the printheads automatically and Clean the printhead nozzles manually Replace the ink cartridges For information on installing the ink cartridges and printheads the first time after you purchase the printer see the Quick Start guide For optimal printing results HP recommends using only HP ink cartridges Inserting an incorrect cartridge may invalidate the printer warranty HP does not recommend modifying or refilling HP cartridges Damage that results from modifying or refilling HP cartridges is not covered by the HP warranty For best print quality HP recommends that you install all retail ink cartridges before the date stamped on the box Do not open the ink cartridge packet until you are ready to install the ink cartridge HP Photosmart Pro B9100 series User Guide 33 Chapter 4 Check the ink levels To check the ink levels from the printer 1 2 3 4 Press Menu on the printer Press gt until you see Show ink level percentage on the printer screen Press OK Press gt to see the percentage of ink remaining in each ink cartridge ES Note The ink levels shown are an estimate only Actual ink volumes may E vary To check the ink levels from the computer Windows 1 2 3 Right click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar and then select Launch Show HP Solution Center Click Settings and then select Status Click the Estimated Ink Levels icon ES Note The
23. the paper length guide If it is remove some paper and try printing again e The paper guides might not be adjusted correctly Make sure the paper width and paper length guides fit close to the edges of the paper without bending the paper e Twoormore pieces of paper might be sticking together Remove the paper from the main tray fan the edges of the stack to separate the sheets of paper and then reload the paper and try printing again If the paper is wrinkled or bent try using different paper e The paper might be too thin or too thick Use HP inkjet paper for best results For more information see Choose the right paper or other media s L Tip For more information on loading paper see Choose the right paper or e other media or view the How do I animations available from the HP Solution Center Printed pages are dropping off of the output tray Solution Always extend the output tray extension and flip up the paper catch when you print The printout is rippled or curled Solution e Check that the media type setting in the printer software matches the type of media loaded in the tray e Use the printer software to lower the ink saturation level See the electronic Help for more information The document printed at an angle or is off center Solution The paper might not be loaded correctly Reload the paper making sure itis correctly oriented in the tray and that the paper width and paper length guides fit close
24. 100 series User Guide 59 Appendix A Cable or DSL modem connecting the networked devices to broadband Internet access N A network access point hub switch or router into which all the devices are connected through ethernet cables Networked devices connect to each other through a central device The most common types include e Hubs Simple inexpensive network devices that let several computers communicate with each other or share a common printer Hubs are passive They only provide a way for communication to flow between other devices e Switches Switches are similar to hubs but can examine the information sent between devices and forward the information only to the proper device Switches can lessen bandwidth usage on a network and help keep it running more efficiently e Routers Routers or gateways connect both devices and networks A common use is to connect several home computers on a network to the Internet Routers often include a built in firewall that can help protect a home network from unauthorized access 233 Note For specific information about setting up and configuring the hardware on your EX network see the documentation that came with the hardware Internet connection If your network is connected to the Internet through a router or gateway HP recommends that you use a router or gateway that supports Dynamic Host Configuration Protocol DHCP A gateway with DHCP support manages a pool of re
25. 3rd party software product not included with the printer HP Photosmart Pro B9100 series printer Start the HP Photosmart Pro print plug in To start the plug in 1 Open an image in Adobe Photoshop 2 Select File point to Automate and then click Photosmart Pro print The print preview area in the plug in dialog box displays the current image in a scaled size in its true aspect ratio Paper borders if any are displayed in their relative size and location Use the handles to resize the image Move the image around or crop it by dragging Change the HP Photosmart Pro print plug in defaults To change plug in defaults 1 Open an image in Adobe Photoshop Select File point to Automate and then click Photosmart Pro print 2 3 Change the settings in the HP Photosmart Pro print plug in 4 Click Done Install the HP Photosmart Pro print plug in The HP Photosmart Pro print plug in for Adobe Photoshop is installed automatically with the HP Photosmart printer software if you have Adobe Photoshop on the same computer If you install Adobe Photoshop after you install the printer software you can then install the HP Photosmart Pro print plug in separately To install the HP Photosmart Pro print plug in Windows 1 Insert the HP Photosmart CD in the computer CD ROM drive 2 Click Install Photosmart Pro print and then follow the onscreen instructions To install the HP Photosmart Pro print plug in Mac 1 Click the HP Devi
26. HP Photosmart Pro B9100 series User Guide invent am www hp com support 021 672 280 ADA AA 0570 000511 Argentina Buenos Aires 54 11 4708 1600 BA i BOA 03 3335 9800 Argentina 0 800 555 5000 0800 222 47 ool Australia 1300 721 147 Australia 1902 910910 Es 158972009 out of warranty Luxembourg 352 900 40 006 sterreich 43 0820 87 4417 Luxemburg 352 900 40 007 17212049 vna Malaysia 1800 88 8588 Belgi 32 070 300 005 Mauritius 262 262 210 404 Belgique 32 070 300 004 M xico Ciudad de M xico 55 5258 9922 Brasil Sao Paulo 55 11 4004 7751 M xico 01 800 472 68368 Brasil 0 800 709 7751 081 005 010 peal 1 800 474 6836 Nederland 31 0900 2020 165 anaes 1 800 hp invent New Zealand 0800 441 147 Central America amp nenaon Nigeria 01 271 2320 Norge 47 815 62 070 Chile 800 360 999 24791773 lee hE 021 3881 4518 Panam 1 800 711 2884 800 810 3888 Paraguay 009 800 54 1 0006 Colombia Bogot 571 606 9191 Per 0 800 10111 Colombia 01 8000 51 4746 8368 Philippines 2 867 3551 Costa Rica 0 800 011 1046 Polska 22 5666 000 Cesk republika 810 222 222 Portugal 351 808 201 492 Danmark 45 70 202 845 Puerto Rico 1 877 232 0589 Ecuador Andinatel 1 999 119
27. Plain paper pages Specialty media The printer prints on a variety of HP and non HP specialty media Experiment with some of the types listed here for special effects 18 HP Hahnemuhle Smooth Fine Art Paper HP Hahnemuhle Watercolor Paper HP Aquarella Art Paper HP Artist Matte Canvas Photo Rag Photo Board up to 1 5 mm in thickness only Some media types may not be available in all countries regions Check with your local media provider Warning Do not load media thicker than 1 5 mm as it can damage the printer HP Photosmart Pro B9100 series printer Supported sizes Both trays support paper sizes ranging from 7 6 x 12 7 cm to 32 x 48 cm 3 x 5 inches to 13 x 19 inches including Metric 10 x 15 cm with or without tab Panorama 10 x 30 cm 13 x 18 cm A3 A4 including Panorama A5 A6 B4 B5 E Imperial Ea e e oeoc Index card 3 x 5 inches Index card 4 x 6 inches Index card 5 x 8 inches 3 5 x 5 inches 4 x 6 inches with or without a tab Panorama 4 x 10 inches Panorama 4 x 11 inches Panorama 4 x 12 inches 5 x 7 inches 8 x 10 inches 11 x 14 inches 11 x 17 inches 12 x 12 inches 13 x 19 inches B Letter Legal Executive Tabloid Japan L 2L Hagaki Ofuku Hagaki HP Photosmart Pro B9100 series User Guide 19 Chapter 2 Tips Envelopes Envelope No 10 A2 envelope C6 envelope DL envelope Warning Do not load media thicker than 1 5 mm as it can d
28. amage the printer Keep your paper in good condition for printing Store the photo paper in its original packaging or in a resealable plastic bag to prevent excessive curling which can prevent proper feeding Keep the paper flat in a cool dry place If the corners curl place the paper in a plastic bag and gently bend it in the opposite direction until it lies flat Handle the paper by the edges to prevent smears and fingerprints on the surface Do not leave media in the main tray when you are not printing because the media can curl when left exposed to the air Paper loading tips Be sure to adjust the length of the main tray to match the paper size you are using and reseat the tray back in the printer before you set the paper length guide against the paper If you set the paper length guide first and then adjust the tray length the paper might jam Load only one type and size of paper at a time in the main tray After loading paper extend the output tray extension and flip up the paper catch to hold your printed pages This prevents printed pages from dropping off the output tray Print tips If you are printing photos transfer the photos from your digital camera to the computer using the steps outlined in your camera documentation You can then open the photos in your image editing software program and print them from there For information on installing the printer software see Networking Be sure to download the latest printer
29. ay e Try pulling out the main tray and replacing it in the printer making sure to push the tray in as far as it will go until it is fully seated e The printer might need attention Read the printer screen for instructions A blank page came out of the printer Solution e Check the ink level percentages on the printer screen Replace any empty ink cartridges For more information see Replace the ink cartridges e You might have begun printing and then cancelled the process If you cancelled the process before printing started the printer might have already loaded paper in preparation for printing The next time you print the printer ejects the blank page before starting the new printing project The printer ejects the paper when preparing to print Solution Direct sunlight could be interfering with the operation of the automatic paper sensor Move the printer out of direct sunlight HP Photosmart Pro B9100 series User Guide 49 Chapter 5 Print quality is poor Solution e Use photo paper designed for the printer For best results use HP Advanced Photo Paper e You might be printing on the wrong side of the paper Make sure the paper is loaded in the main tray with the side to be printed facing down or in the specialty media tray with the side to be printed facing up e You might have selected a low resolution setting on the digital camera Reduce the print size of the image and try printing again For better results i
30. ce Manager icon in the Dock If the HP Device Manager icon is not in the Dock choose Applications Hewlett Packard and then HP Device Manager 2 Click Maintain Printer 3 Select the printer from the list and then click Launch Utility The HP Printer Utility appears Click Photosmart Pro print plug in for Adobe Photoshop Click Install Photosmart Pro print oe Use application based color management Application based color management offers more sophisticated control than the printer based form but also involves greater complexity and more steps Using application based color management involves e Using device profiles Application based color management relies on files called ICC device profiles An ICC profile describes a device s color space The software program component of your color management system uses these profiles to HP Photosmart Pro B9100 series User Guide 27 Chapter 3 convert colors between each device s color space The HP Photosmart Pro B9100 series software installation installs HP ICC profiles automatically for the printer Calibrating the monitor Monitors exhibit a color degradation over time that can interfere with producing professional quality printed photography As a result the ICC profile that comes with most new monitors gradually becomes invalid and no longer accurately reflects the color space available on the device Calibrating the monitor at least once a month to produce a custom ICC profil
31. ce in the Adobe Photoshop Color Settings dialog box 6 Click OK HP Photosmart Pro B9100 series User Guide 31 Chapter 3 32 HP Photosmart Pro B9100 series printer A Care and maintenance This section contains the following topics Leave the printer on Replace the ink cartridges Replace faulty printheads Clean the printer Align and calibrate the printer Print a test page Print a sample page Download printer software updates Uninstall the printer software Follow the guidelines in this section to extend the life span of the printer and printing supplies and to ensure that the photos you print are always of the highest quality Leave the printer on HP recommends that you always leave the printer plugged in and turned on so that it can periodically perform self servicing routines If you leave the printer off for an extended period of time you will experience a decline in print quality automatic maintenance routines will need to be run and you may have to replace one or more printheads The printer performs a self servicing routine if the printer is idle for 24 hours or more The length of time it takes for the servicing routine to be completed depends on how long the printer has been idle As part of the servicing routine a nozzle health sensor checks the printhead nozzles for blockages clears any blockages found if possible and substitutes nozzles as needed For more information on cleaning the printheads see Clean
32. chnologies e Support for a very wide range of media sizes and types from 7 6 x 13 cm to 32 x 48 cm 3 x 5 inches to 13 x 19 inches and from light photo stock to 1 5 mm rigid media e Automatic ink nozzle monitoring and cleaning and on the fly nozzle substitution for minimum downtime e Closed loop color calibration for assured color accuracy e Advanced color management with the HP Photosmart Pro print plug in for Adobe Photoshop which streamlines your color management workflow This section includes the following topics e Find more information e Printer parts e Printer menu Find more information The printer comes with the following documentation e Quick Start guide Read this document first to learn how to set up the printer and install the printer software e User Guide The User Guide is the book you are reading This book describes the basic features of the printer and contains troubleshooting information e Electronic Help The electronic Help describes the printer software features and contains software troubleshooting information After you have installed the HP Photosmart printer software on a computer open and explore the HP Photosmart Help Windows From the Start menu select Programs or All Programs point to HP HP Photosmart Pro B9100 series and then click HP Photosmart Printer Help Mac Select Help Mac Help in the Finder and then choose Library HP Photosmart Printer Help e HP Solution Center W
33. e Chapter 1 Paper trays 1 Main tray Place a stack of photo paper plain paper or other non rigid media in this tray for printing Load the media in portrait orientation and with the side to be printed facing down Squeeze the main tray release to lengthen or shorten the main tray depending on the size of paper you are loading Output tray Print jobs come out here For easier access to the main tray remove this tray by pulling it out towards you Specialty media tray open Insert a single sheet of rigid or thick media such as card stock in this tray Load the media with the side to be printed facing up Main tray release Squeeze this release and pull it towards you to extend or retract the main tray extension or to remove the tray from the printer Paper catch Flip up to keep print jobs from falling off the output tray extension Output tray extension Pull ittowards you to extend the output tray to catch the printed paper as it is ejected from the printer HP Photosmart Pro B9100 series printer qr Main tray 1 Paper width guide Adjust this guide to fit close to the left edge of the paper in the tray by pressing the button on the front of the guide and sliding the guide across Paper size markings Refer to these markings to guide you for loading paper in the correct orientation Main tray extension Extend the main tray to load larger sizes of
34. e 13 Chapter 2 14 For information on loading canvas media see To load canvas in the specialty media tray For all other types of media see To load the specialty media tray ES Note You do not need to remove media from the main tray before you use the specialty media tray To load the specialty media tray 1 3 Check that there is space behind the printer for the paper to pass back and forth through the rear paper slot The space behind the printer should be equivalent to the length of the paper you are printing on Lower the specialty media tray Wait while the printer raises the printhead assembly in preparation for printing Pull out the output tray extension by holding the output tray with one hand and pulling out the extension with your other hand Flip up the paper catch at the end of the output tray extension to prevent paper from falling onto the floor Load one sheet with the side to be printed facing up on the specialty media tray Feed the media into the printer until the back edge of the media the edge nearest you is lined up with the dashed white line on the tray For large sizes of media the media will project through the rear paper slot at the back of the printer If you are using tabbed paper insert the paper so the tab feeds in first HP Photosmart Pro B9100 series printer Align the right edge of the media against the raised edge of the tray and not against the side of the printer Misaligned
35. e View network statistics e Adjust the printer network configuration by specifying a proxy server setting a DNS name or manually entering an IP address e Restrict access to configuration pages e Order supplies e Goto the HP Web site for support To open the embedded web server home page 1 Print a network configuration page See Print a network settings page 2 Enter the printer IP address indicated on the network configuration page into the address box of your browser Example IP address 10 0 0 81 The home page for the embedded web server is displayed For information about network terms and the embedded web server that is not covered in this guide view the embedded web server help To open help for the embedded web server 1 Go to the embedded web server home page See To open the embedded web server home page 2 Click Help in the Other Links area of the home page Print a network settings page You can print a network settings page from the printer without even being connected to a computer The network settings page provides useful information regarding the printer IP address network statistics and other network settings You can also display a summary of select network settings on the printer itself To print a network settings page 1 Press Menu on the printer 2 Press until Network settings is displayed and then press OK 3 Press until Print network settings page is displayed and then press OK 64 HP Photosmart
36. e applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are th
37. e customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allo
38. e installed as described in this section on every Ef networked computer from which you want to print to the HP Photosmart Pro B9100 series printer After the installation printing is just like printing through a USB connection I Tip Donotuse the Windows Add Printer control panel utility to install the printer software Q You must use the HP installer to install the printer on a network properly To install the printer software 1 Print a network configuration page You might need the information included in this report if the installer cannot detect the printer See Print a network settings page 2 Insert the HP Photosmart printer software CD into the computer CD ROM drive 3 Click Next and follow the instructions provided by the installer to check and prepare the system and install drivers plug ins and software This takes several minutes 4 Atthe Connection Type screen select Through the network and then click Next The Searching screen displayed as the Setup program searches for the printer on the network If the Printer Found screen is displayed do this a Verify that the printer description is correct Use the configuration page to verify the printer name and hardware address See Print a network settings page b Ifthe printer description is correct select Yes install this printer and then click Next If more than one printer is found on the network select HP Photosmart Pro B9100 series as the device to configure and install
39. e is the best way to ensure that the color space available on the monitor is accurately defined for your color management system You can calibrate a monitor visually using a system or utility software program such as Adobe Gamma but this type of calibration does not meet the high quality standards expected for professional photography Professionals usually invest in a calibration kit consisting of a software program and a piece of hardware that captures the current state of the RGB environment on the monitor and saves it as a custom ICC profile Monitor calibration kits are available from GretagMacBeth Monaco Systems and LaCie as well as other manufacturers To print using application based color management features you have to change settings in the printer driver and in the image editing software program Here is one example of a typical print job using application based color management in Adobe Photoshop version 7 or CS See the documentation that came with your image editing software program for complete instructions on using the product s color management features To print using application based color management 1 2 3 Open the photo you want to print in Adobe Photoshop Select File and click Print with Preview in Adobe Photoshop Make sure Show More Options is checked in the Print with Preview dialog box and then select Color Management from the drop down list In the Print Space area of the Print with Preview dialog bo
40. ead s Solution One or more ofthe printheads is incompatible Replace the incompatible printheads with the correct printheads For more information see Replace faulty printheads Network errors 54 Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support The name of HP support services may vary by country region You can also find help with networking the printer by going to the home page of the embedded web server in the printer See To open help for the embedded web server Error message Network not connected Solution The printer cannot find the network Make sure the ethernet cable is properly connected to the ethernet port and the network If your network requires a HP Photosmart Pro B9100 series printer proxy IP address access the embedded web server to set the proxy server settings See Use the embedded web server HP Photosmart Pro B9100 series User Guide 55 Chapter 5 56 HP Photosmart Pro B9100 series printer 6 HP support e Support process e HP support by phone e Additional warranty options Support process If you have a problem follow these steps 1 Check the documentation that came with the HP Photosmart printer 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the
41. ecialty media tray 4 specifications 65 support process 57 system requirements 65 T test page 42 71 trays paper 4 troubleshooting error messages 50 flashing lights 46 printer hardware problems 46 printing problems 47 software installation 45 U USB specifications 66 USB port 5 72 HP Photosmart Pro B9100 series printer
42. ed on the Printing Shortcuts tab If necessary you can adjust the settings here or you can make your changes on the other tabs in the Properties dialog box Click OK to close the Properties dialog box Click Print or OK to begin printing To print from a software program Mac 1 2 3 Make sure you have paper loaded correctly On the File menu in your software program click Page Setup Select the HP Photosmart Pro B9100 series as the printer If you have already set the HP Photosmart Pro B9100 series as the default printer you can skip this step The HP Photosmart Pro B9100 series will already be selected Select the paper size from the Paper Size pop up menu and then click OK to save the settings On the File menu in your software program click Print Select the appropriate options for your print job using the features available on the panes o Tip Define print tasks for printjobs that you do often in the Presets pop up gt menu Click Print to begin printing Change print settings This section contains the following topics Change the print speed or quality Set the paper type Print in grayscale available in the printer driver To learn how to open the electronic Help see Find ES Note The electronic Help provides more information on the many print settings more information HP Photosmart Pro B9100 series User Guide 21 Chapter 2 Change the print speed or quality To change the print speed or qual
43. electronic Help 3 error messages 50 ethernet 59 ethernet port 5 H help See troubleshooting help electronic 3 Hewlett Packard Company notices 4 HP Software Update 43 HP Solution Center 3 l ink cartridge door 4 ink cartridges checking ink levels 34 testing 42 L loading paper 12 M main tray 4 menu printer 8 N network settings page 64 networking connecting printer to network 61 embedded web server 64 ethernet 59 network settings page 64 software installation Mac 63 software installation Windows 62 O output tray 4 P paper buying and choosing 18 jams 49 loading 12 specialty 18 specifications 66 trays 4 phone support 57 phone support period period for support 57 placing acall 57 power cord connection 5 print cartridges See ink cartridges print driver recommended settings 11 printer HP Photosmart Pro B9100 series User Guide calibrating 42 cleaning 39 documentation 3 errormessages 50 maintaining 33 menu 8 parts 4 specifications 66 printer driver changing settings 21 printer software updating 43 printheads cleaning 40 cleaning nozzles 40 inserting 37 printing changing settings 21 from a computer 11 test page 42 troubleshooting problems 47 Q quality printing test page 42 R reardoor 5 rear door releases 5 rear paper slot 5 S screen printer 4 software driver 11 printer driver 11 troubleshooting 45 updating 43 specialty media 18 sp
44. erforms a preliminary test to check that the media is flat so that the media or the printer will not be damaged Ifthe media is not flat enough the printer prompts you to remove the media to check for flatness Grasp the media with both hands and gently pull it from the back of the printer through the rear slot Place the media in a plastic bag and gently bend it in the opposite direction until it lies flat Error message Paper jam Clear jam then press OK Solution e Try pulling out the main tray and replacing it in the printer making sure to push the tray in as far as it will go until it is fully seated e Ifthe paper jammed while printing try the following Turn off the printer and then unplug it from the power source Remove the rear door Gently remove the jammed paper from the printer and then replace the rear door Open the top door and clear the printer of any paper obstructing the paper path If needed gently move the printhead assembly to one side to remove the paper Plug the printer back in and turn it on Try printing again Ifyou were printing labels make sure a label did not become unglued from the label sheet while going through the printer Dry conditions can cause paper to curl which can cause paper jams so store expensive specialty media in a plastic bag rather than in the main tray Error message Out of paper Load paper then press OK Solution Load paper and then press OK to print again For
45. eson lease HP support by phone n se Phone support period Placing acall siine ra After the phone support period serraria Additional warranty Options re nr nono nr nana NetworKING oia ai Networking basics Windows and Mac Internet connection Recommended network configurations is Ethernet network without Internet ACCESS cecene Ethernet network with Internet access by dial up modem Ethernet network with broadband Internet access provided by a router 61 Connect the printer to the network errar 61 Install the printer software on a Windows computer 62 Install the printer software on a Mac ereta 63 Use the embedded web server Print a network settings page e cn nnnnannn ocn nn nn cnnnnnnnnnno Specifications ic System requirements ia Printer specifications HP Warranty ii HP Photosmart Pro B9100 series printer 4 Welcome Thank you for purchasing an HP Photosmart Pro B9100 series printer Designed especially for professional and serious amateur photographers this printer provides the following advanced technologies and features e An 8 color system that yields rich bright fade resistant and color accurate photos especially when used with HP Advanced Photo Paper e Four dual color printheads that provide up to four times faster printing than previous te
46. ets of plain paper 20 sheets of photo paper 10 cards or envelopes Power consumption Printing 65 W peak 22 W average Idle 9 8 W average Off 0 4 W average HP Photosmart Pro B9100 series User Guide 67 Appendix B 68 continued Category Power cord model number Specifications 8121 0740 North America 8121 0731 Europe except countries regions listed below Korea 8121 0731 8121 0733 Denmark Sweden Norway Finland 8121 0731 8121 0739 8121 0740 Middle East Africa except south CIS Russia 8121 0837 Australia 8121 0737 8121 1004 Israel South Africa 8121 0738 Switzerland 8121 0739 United Kingdom Ireland Hong Kong Singapore 8121 0742 China 8121 0964 Taiwan 8121 0790 Japan Printheads HP 70 Photo Black Light gray printhead HP 70 Matte Black Cyan printhead HP 70 Magenta Yellow printhead HP 70 Light Magenta Light Cyan printhead USB support Microsoft Windows 2000 Professional XP Home XP Professional and XP Professional x64 Mac OS X 10 2 8 10 3 10 4 or later HP recommends that the USB cable be less than 3 meters 10 feet in length HP Photosmart Pro B9100 series printer HP Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first Thi
47. etworking Ethernet port Cable not Ethernet port Cable not included included HP Photosmart Pro B9100 series User Guide 65 Appendix B Printer specifications Category Specifications Connectivity USB 2 0 High speed Ethernet 802 3 Dimensions Weight 17 1 kg 37 7 Ibs Height 235 mm 9 2 inches Width 675 mm 26 6 inches Depth 430 mm 16 9 inches Environmental specifications Recommended during operation 15 35 C 59 95 F 20 80 RH Maximum during operation 5 40 C 41 104 F 5 95 RH Storage temperature range 30 65 C 22 149 F Ink cartridges HP 38 Photo Black PK Pigment ink cartridge HP 38 Light Gray LG Pigment ink cartridge HP 38 Matte Black MK Pigment ink cartridge HP 38 Cyan C Pigment ink cartridge HP 38 Magenta M Pigment ink cartridge HP 38 Yellow Y Pigment ink cartridge HP 38 Light Magenta LM Pigment ink cartridge HP 38 Light Cyan LC Pigment ink cartridge Margins Printing on rigid media Top Bottom 14 mm 0 55 inches Left Right 3 mm 0 12 inches Borderless printing on all other media Top Bottom Left Right 0 0 mm 0 0 inches Media specifications Maximum length 483 mm 19 inches Maximum width 330 mm 13 inches Maximum weight for main tray 220 gsm non rigid media Maximum thickness for specialty media tray 1 5 mm one sheet at a time Media sizes Supported sizes 7 6 x 12 7 cm to 33 x 48 3 cm
48. f you want the default printer always to be the one you last printed to choose Last printer used from the menu The default printer changes whenever you print to a different printer HP Photosmart Pro B9100 series printer Color management This section contains the following topics What is color management Use the HP Photosmart Pro print plug in for Adobe Photoshop Use application based color management Use printer based color management id Note In this user guide printer software refers to the HP Photosmart software Ez that comes on the CD with the printer The printer driver is the part of the printer software which controls the printer What is color management Color management affects the way the colors in your photos are printed Because the printer image editing software programs the operating system and imaging devices such as cameras scanners and monitors all display colors differently the color management strategy you choose affects whether colors are printed more or less accurately Color management is based on color spaces Most imaging devices use the RGB color space while commercial printers use the CMYK color space The differences between the two color spaces can cause printed photos to look markedly different from what you see on the monitor Color management is a complex subject and a detailed discussion is beyond the scope of this user guide which only provides some typical examples For more info
49. fore you begin the installation If you have already installed this printer on a USB connection you do not have to follow these instructions to do a network installation Instead see To change a USB connected printer to a network connection 29 Note 1 The printer software must be installed as described in this section on every Ef networked computer from which you want to print to the HP Photosmart Pro B9100 series printer After the installation printing is just like printing to a printer connected by a USB cable Note 2 For Mac OS X 10 2 8 systems Download the Mac OS X 10 2 8 printer driver from www hp com support and follow the onscreen installation instructions To install the printer software on Mac OS X 1 3 10 4 or later Insert the HP Photosmart printer software CD into the Mac CD ROM drive Double click the CD icon on the desktop Double click the HP Photosmart Installer icon Enter the name and password used to administer your Mac and then click OK Select your language and then select HP Photosmart Pro B9100 series as the device Follow the onscreen instructions 6 When the HP Photosmart Installer window is displayed choose Easy Install or Custom Install and then click Install 7 Click Continue to run the HP Setup Assistant When the HP Setup Assistant is displayed click Next 9 Highlight the HP Photosmart Pro B9100 series printer and then click Next If the printer is not listed in the window make sure that the p
50. he printer screen displays Paper jam Remove media and check flatness Press OK to continue If this occurs remove the media from the back of the printer Place the media in a plastic bag and gently bend it until it lies flat Load the media again If the problem persists use a different flatter sheet of media HP Photosmart Pro B9100 series User Guide 17 Chapter 2 5 ES Note Store media in a plastic bag to prevent curling Press OK on the printer ES Note When you print on certain types of media the printer does not fully eject the media from the printer Grasp the media with both hands and pull it from the front of the printer Choose the right paper or other media For a list of available HP inkjet paper or to purchase supplies go to www hpshopping com U S www hpshopping ca Canada www hp com eur hpoptions Europe www hp com All other countries regions To get the best and longest lasting results from the printer choose from these high quality papers To print Use this paper or media High quality long lasting prints and HP Advanced Photo Paper enlargements This paper is available in several finishes including glossy and satin matte Not all finishes are available in all countries regions or in every paper size Color calibration and printhead alignment HP Advanced Photo Paper Glossy Casual photos from e mail and the Web Plain paper Text documents draft versions and test
51. indows only The HP Solution Center provides information about all of your HP devices Learn about the printer and its software and view troubleshooting solutions including informative How Do I animations Update your printer software Change printer settings HP Photosmart Pro B9100 series User Guide 3 Chapter 1 Order supplies Start HP Photosmart Premier software After you have installed the HP Photosmart printer software on a computer open and explore the HP Solution Center Windows Right click the HP Digital Imaging Monitor icon on the Windows taskbar and then click Launch Show HP Solution Center ES Note In this user guide printer software refers to the HP Photosmart software that comes on the CD with the printer The printer driver is the part of the printer software which controls the printer Printer parts Front of printer Printer screen Check the ink levels and see print or error messages here Control panel Use these buttons to open and navigate the printer menu cancel print jobs and respond to prompts on the printer screen Top door Lift to gain access to the printheads and to clear paper jams Specialty media tray closed Lower to insert a single sheet of rigid or thick media such as card stock Place the media with the side to be printed facing up in this tray Do not load media thicker than 1 5 mm or more than one sheet at a time Ink cart
52. ing the printheads as directed here first automatically and then manually if necessary If the message still appears on the printer screen after cleaning call HP support If the support staff tell you that the printhead needs to be replaced see Replace faulty printheads for more information Clean the printhead nozzles manually 40 If you use the printer in a dusty environment debris might accumulate on the gold colored nozzles and cause printing problems If you have tried cleaning the printheads automatically using the Clean printheads procedure from the control panel and you are still experiencing image quality problems you can clean the printhead nozzles manually using the following procedure HP Photosmart Pro B9100 series printer To clean the printhead nozzles 1 ak WON O O Gather the following items to clean the nozzles on the printheads Distilled water tap water might contain contaminants that can damage the ink cartridge Cotton swabs or other soft lint free material that will not stick to the ink cartridge Do not use a paper product such as coffee filters or paper tissues Sheets of paper or paper towels to rest the printheads on Open the top door of the printer Press OK until the printhead assembly moves to the left side of the printer and stops Raise the printhead assembly cover Remove a printhead and place it on a piece of paper with the ink nozzle plate facing up Caution 1 Do
53. ink cartridges the printer primes the ink cartridges to start the flow of ink and purge air from the ink line If you remove the setup caps from inside the printer before the ink cartridges have been installed or before the ink cartridges have been primed the printer screen displays the error Priming incomplete 1 Remove the printheads if installed reinsert the setup caps and then close the top door 2 Check that you have installed all the ink cartridges in the correct stalls in the ink cartridge compartment on the front of the printer Close the ink cartridge door The printer primes the ink cartridges to start the flow of ink and purge air from the ink line 3 Wait until you are prompted on the printer screen to open the top door and then remove the setup caps and install the printheads HP Photosmart Pro B9100 series printer Error message Non optimal alignment To realign select Align printheads Press OK to continue Solution Printhead alignment was unsuccessful Select Align printheads and then press OK to perform the printhead alignment again For best results make sure you have loaded HP Advanced Photo Paper Glossy Error message Closed loop calibration unsuccessful Press OK to continue Solution Closed loop calibration was unsuccessful Press OK Make sure that you have loaded HP Advanced Photo Paper Glossy in the main tray select Closed loop calibration and then press OK to perform the calibration agai
54. ith Adobe Photoshop version 7 or CS To print using printer based color management 1 Open the file you want to print in Adobe Photoshop 2 Select File and then click Print with Preview in Adobe Photoshop Make sure Show More Options is selected in the Print with Preview dialog box and then select Color Management from the drop down list 3 Inthe Print Space area of the Print with Preview dialog box select the same RGB color space setting you intend to use in the printer driver Windows In most cases this is SRGB or Adobe RGB On a Mac choose Printer Color Management instead 4 Click Page Setup in the Print with Preview dialog box set up the page for the current image and then click OK 5 Click Print Windows users a Click Properties in the Print dialog box b Click the Color tab in the Properties dialog box HP Photosmart Pro B9100 series printer c Selecta color space from the Color Management drop down list Colorsmart sRGB default AdobeRGB Select the same color space you selected as an RGB working space in the Adobe Photoshop Color Settings dialog box d Click the Features tab select the desired paper type from the Paper Type drop down list and then click OK Mac users a Choose Paper Type Quality in the Print dialog box b Choose a color space from the Color pop up menu in the Print dialog box Colorsmart sRGB AdobeRGB Select the same color space you selected as an RGB working spa
55. ity Windows 1 Open the Printer Properties dialog box 2 Click the Features tab 3 Inthe Paper Type drop down list select the type of paper that you have loaded 4 Inthe Print Quality drop down list select the appropriate quality setting for your project FastDraft Prints at the fastest printing speed Normal Provides the best balance between print quality and speed This is the appropriate setting for most documents Best Provides high quality printing Maximum dpi Provides the highest quality prints possible but requires longer to print than Best and requires a large amount of disk space To change the print speed or quality Mac 1 Open the Print dialog box 2 Choose the Paper Type Quality pane 3 Click the Paper tab 4 From the Quality pop up menu select the appropriate speed and quality setting for your project FastDraft Prints at the fastest printing speed Normal Provides the best balance between print quality and speed This setting is appropriate for most documents Best Provides high quality printing Maximum dpi Provides the highest quality prints possible but requires longer to print than Best and requires a large amount of disk space Set the paper type The default paper type setting for printing is based on the printing shortcut you select If you print on special papers you can change the paper type from the Properties dialog box To select a specific paper type Windows
56. laced contact HP support for special instructions HP Photosmart Pro B9100 series User Guide 53 Chapter 5 Error message Replace the following ink cartridge s soon OR The ink in the following ink cartridge s is nearing its expiration date OR The original HP ink in the following ink cartridge s has been depleted Solution Press OK to continue or replace the specified cartridge s For more information see Replace the ink cartridges Error message Replace the following faulty ink cartridge s Solution Replace the failed cartridge s with new HP ink cartridges For more information see Replace the ink cartridges Error message The following ink cartridge s is not intended for use in this printer Solution You have inserted a ink cartridge that does not work with the printer Replace the cartridge with one that is compatible with the printer For more information see Replace the ink cartridges Error message Install the following printhead s Solution One of the printheads has not been installed correctly Remove the printheads and follow the instructions in the Quick Start guide for installing the ink cartridges and printheads Error message Replace the following faulty printhead s OR Replace the following incompatible printhead s Solution Contact HP support for special instructions on troubleshooting printhead problems Error message Replace the following incompatible printh
57. lowing printer driver color space settings based on the color space used by your imaging device and your usage of ICC profiles Change these settings on the Color tab Windows or the Paper Type Quality pane Mac For an example of how to change these settings see To print using printer based color management Printer driver color space settings Setting Colorsmart sRGB Default setting When to use it e When your digital camera scanner The printer driver is set to Colorsmart SRGB by default because most imaging devices such as monitors cameras and scanners use SRGB In this mode the printer converts colors from sRGB to the printer ink colors Tip Do not use this mode if you are also using ICC profiles and your software program to manage color This can decrease the color fidelity since the colors are converted twice first by the software program and then by the printer or image editing software program is set to sRGB e For the easiest most basic form of color management e When you are not using ICC profiles Adobe RGB or Adobe RGB 1998 You can set some imaging devices to Adobe RGB an enhanced version of the sRGB color space that was developed for high fidelity digital photography In this mode the printer converts colors from Adobe RGB to the printer ink colors e When your digital camera scanner or image editing software program is set to Adobe RGB e For high quality digital photography
58. media can result in skewing or other printing problems including paper jams s Lo Tip Ifthe media is curled you can open the top door to check that the media 7 feeds under the rollers smoothly Be sure to close the top door again 5 Press OK on the printer To load canvas in the specialty media tray 1 Lower the specialty media tray Wait while the printer raises the printhead assembly in preparation for printing HP Photosmart Pro B9100 series User Guide 15 Chapter 2 2 Pull outthe output tray extension by holding the output tray with one hand and pulling out the extension with your other hand Flip up the paper catch at the end of the output tray extension to prevent paper from falling onto the floor 3 Load one sheet of canvas media with the side to be printed facing up on the specialty media tray a Open the top door to check that the media feeds under the rollers smoothly 16 HP Photosmart Pro B9100 series printer b Feed the media into the printer until the back edge of the media the edge nearest you is lined up with the dashed white line on the tray For large sizes of media the media will project through the rear paper slot at the back of the printer c Close the top door Select Canvas as the media type in the printer driver on the computer and then click Print to send your print job to the printer The printer checks that the media is flat enough to print on If the media is not flat enough t
59. n Error message Extended inactivity detected Recommend closed loop calibration Press OK to continue Solution f the printer is turned off for an extended period of time the printer prompts you to perform a closed loop calibration Make sure that you have loaded HP Advanced Photo Paper Glossy in the main tray and then click OK to perform the calibration and to maintain the best print quality Error message Top door is open Solution Close the top door of the printer Ink cartridge and printhead errors Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support The name of HP support services may vary by country region s Lo Tip View the How do I animations available from the HP Solution Center to AY see how to load paper in the main tray or the specialty media tray how to clear a paper jam and how to install and replace ink cartridges and printheads eos Error message The ink in the following cartridge s is past its expiration date OR The following ink cartridge s appears to be missing or damaged OR Cannot print Replace the following empty ink cartridge to resume printing Solution The specified ink cartridge or printhead might be old or damaged Remove the cartridge and then reinstall it For more information see Replace the ink cartridges If this does not work replace the cartridge If the printhead needs to be rep
60. n in the updater 2 Note You can also download printer software updates by going to www hp com Ez support selecting your country region entering the printer in the search box and clicking on Software amp Driver downloads Uninstall the printer software 44 If you need to uninstall the printer software follow these steps Uninstall the printer software Windows 1 From the Windows Start menu click Programs or All Programs click HP and then click HP Photosmart Pro B9100 series 2 Click Uninstall Uninstall the printer software Mac 1 Open the HP Device Manager 2 Click Uninstall in the pop up menu The HP Uninstaller dialog box appears 3 Click the printer and then click Uninstall 4 Click Quit and then empty the Trash 5 Disconnect the printer from the computer and then restart the computer HP Photosmart Pro B9100 series printer 5 Troubleshooting The printer is designed to be reliable and easy to use but if you have any problems refer to this section for possible solutions It contains information about the following topics e Printer software installation problems e Printer hardware problems e Printing problems e Error messages For additional troubleshooting information see the electronic Help Printer software installation problems Note Before contacting HP support read this section for troubleshooting tips or E go to the online support services at www hp com support The name of HP s
61. n the future set the digital camera to a higher photo resolution e There might be a problem with a printhead Try the following Run an automatic cleaning procedure from the printer control panel For more information see Clean the printheads automatically Calibrate the printer from the control panel For more information see Align and calibrate the printer Clean the nozzles on the printheads For more information see Clean the printhead nozzles manually e Ifyou are printing from a large file for example printing a large image at high dpi and your system has insufficient RAM and or a processor of insufficient speed your print quality may be poor Try the following workarounds or increase your system processor speed and physical memory size RAM Please visit www hp com support search keyword Photosmart Pro B9180 for more information on this issue To optimize print quality for slow computers Close all applications except the application you are printing from Make sure there are no processes running in the background Change your color management strategy to Managed by Application or disable color management See Color management for more information Ifyou are printing a landscape image rotate it into portrait orientation and select portrait orientation in the driver before printing A scratch or dent appears along the edge of printed rigid media Solution When you load rigid media that is
62. not touch the ink nozzle plate or gold colored contacts with your fingers Doing so will result in clogs ink failure and bad electrical connections Caution 2 Do not leave the printhead outside the printer for more than 30 minutes Ink nozzles exposed to the air longer than this might dry out and cause printing problems Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab by pressing it against a clean plastic or tile surface Do not use your fingers to squeeze the excess water from the swab because the oil from your fingers could contaminate the swab Gently wipe along the length of the nozzle plate on the printhead with the cotton swab 1 Ink nozzle plate 2 Do not touch or clean the gold colored contacts Repeat steps 6 and 7 until no ink residue or dust appears on a clean swab Insert the printhead in the printer and then close the top door The printer automatically performs printhead alignment and color calibration Make sure that you have loaded HP Advanced Photo Paper Glossy in the main tray HP Photosmart Pro B9100 series User Guide 41 Chapter 4 and then click OK to perform the alignment and calibration For information about alignment and calibration see Align and calibrate the printer id Note Ifa message appears on the printer screen directing you to replace a Ez printhead call HP support If the support staff tell you that the printhead needs to be replaced
63. nt quality will not be optimum There are several things you can do to improve the print quality when printing from a slow computer 1 Close all open applications except the one you are printing from Make sure there are no processes running in the background 2 Change your color management option to Managed by Application See Color management for more information Do not use disable color management 4 If you are printing a landscape image rotate it into portrait orientation and select portrait orientation in the driver before printing 5 Increase your system s RAM capacity 6 Increase your system s processor speed or upgrade to a faster processor o Make the HP Photosmart Pro B9100 series the default printer 24 Windows 2000 1 On the Windows taskbar click Start point to Settings and then click Printers 2 Right click the HP Photosmart printer icon and then click Set as Default Printer Windows XP 1 Onthe Windows taskbar click Start and then click Control Panel 2 Open Printers and Faxes 3 Right click the HP Photosmart printer icon and then click Set as Default Printer Mac 1 Inthe System Preferences click Print amp Fax and then click Printing 2 Choose an option from the Selected printer in Print Dialog pop up menu Ifyou want the default printer always to be the same printer choose that printer from the menu The default printer does not change even after you print to a different printer I
64. ntation shown Press firmly on the cartridges to ensure proper contact 5 Close the ink cartridge door HP Photosmart Pro B9100 series User Guide 35 Chapter 4 ES Note All eight cartridges and four printheads must be correctly installed for the printer to work If this is the first time you are installing the ink cartridges and printheads see the Quick Start guide for information on the initial set up of ink cartridges and printheads If you need to replace the printheads see Replace faulty printheads Follow these tips to help maintain HP ink cartridges and ensure consistent print quality Keep all unused ink cartridges in their original sealed packages until they are needed Store ink cartridges at room temperature 15 35 degrees C or 59 95 degrees F Se Note Each ink cartridge has an expiration date When you receive an ink Ez expiration message you can continue printing by pressing OK on the control panel HP recommends replacing the expired ink cartridges HP cannot guarantee the quality or reliability of expired ink cartridges Do not remove the plastic tape covering the gold contacts until you are ready to install the ink cartridge in the printer If the plastic tape has been removed from the ink cartridge do not attempt to reattach it Reattaching the tape damages the ink cartridge Replace faulty printheads If a message appears on the printer screen directing you to replace a printhead try cleaning the prin
65. o www hp com support or contact HP support The Attention light is solid amber Solution Turn off the printer and then unplug its power cord Wait about 30 seconds and then plug it in again Turn on the printer If the Attention light remains amber go to www hp com support or contact HP support HP Photosmart Pro B9100 series printer The Attention light flashed amber briefly after turned the printer off Solution This is a normal part of the power down process it does not indicate a problem with the printer The printer is plugged in but will not turn on Solution e The printer might have drawn too much power Unplug the printer power cord Wait about 30 seconds and then plug the cord back in Turn on the printer e The printer might be plugged into a power strip that is turned off Turn on the power strip and then turn on the printer e The power cord could be defective The printer makes noises when turn it on or starts making noises after sitting unused for a while Solution The printer might make noises after a period of inactivity or when its power supply has been interrupted and then restored This is normal operation The printer is performing an automatic maintenance procedure to ensure it produces the best quality output For more information see Leave the printer on Printing problems go to the online support services at www hp com support The name of HP support services may vary by countr
66. oes not update the HP Photosmart Premier software To download the printer software Windows 1 Make sure the computer is connected to the Internet 2 From the Windows Start menu select Programs point to HP and then click HP Software Update 3 Click Next HP Software Update searches the HP Web site for printer software updates Ifthe computer has the most recent version of the printer driver installed No updates are available for your system at this time appears in the HP Software Update window If the computer does not have the most recent version of the printer driver installed a software update appears in the HP Software Update window 4 Ifa software update is available check the box beside the update to select it 5 Click Next 6 Follow the onscreen instructions Se Note You can also download printer software updates by going to www hp com Ez support selecting your country region entering the printer name in the search box and clicking Software amp Driver Downloads To download the printer software Mac 1 Make sure the computer is connected to the Internet 2 On your Mac in the Finder choose Go and then click Applications HP Photosmart Pro B9100 series User Guide 43 Chapter 4 3 Choose Hewlett Packard point to Photosmart and then click HP Photosmart Update 4 Follow the onscreen instructions to check for software updates If you are behind a firewall you need to enter the proxy server informatio
67. or icon on the Windows taskbar and then select Launch Show HP Solution Center Click Onscreen Guide and select the Help for your device In the print dialog itself right click any option and click the What s This box to learn more about that option e Mac Choose Help Mac Help in the Finder and then choose Library HP Photosmart Printer Help Set the default print settings If you frequently print photos or documents on the same size and type of paper you can set print defaults or presets with all your preferred settings To change the default print settings Windows 1 Inthe HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and then click OK To create presets Mac 1 On the File menu in your software program click Print 2 Choose the settings on each pane that you want to use frequently HP Photosmart Pro B9100 series User Guide 23 Chapter 2 3 Inthe Presets pop up menu choose Save as 4 Type the name of your new preset and then click OK Optimize print quality for slow computers The HP Photosmart Pro B9180 printer is capable of printing large images at high resolution The associated files for such images are necessarily very large The printer relies on your pc s ability to efficiently transfer these large files as the image is being printed If you have a computer that is too slow in CPU speed or RAM capacity for example the pri
68. ored contacts on the printhead In particular guard against scratching the contacts with your fingernails HP Photosmart Pro B9100 series User Guide 37 Chapter 4 7 Remove and discard the orange protective covers from the printhead Do not touch the gold colored contacts on the printhead 8 Open the pre moistened swab included inside the printhead package 9 Wipe the printhead nozzles with the foam tip of the swab Wipe along the length of the nozzles at least 3 times 10 Insert the new printhead into its color coded stall in the orientation shown Press straight down on the printhead until it is all the way in The printhead is designed to insert in only one direction 38 HP Photosmart Pro B9100 series printer 11 Lower the open printhead assembly cover so that it clips under the metal bar and then fold the cover back down to its original position 12 Close the top door The printer automatically performs printhead alignment and color calibration Make sure that you have loaded HP Advanced Photo Paper Glossy in the main tray and then click OK to perform the alignment and calibration For information about alignment and calibration see Align and calibrate the printer Clean the printer For best results keep the outside of the printer clean If you notice any ink residue on the outside of the printer be sure to clean it off using the following steps ES Note Never clean the inside of the printe
69. ort e ACAT 5 ethernet cable with RJ 45 plug 29 Note 1 You should not connect the printer directly to a computer using an ethernet cable Ez Peer to peer networking is not supported Note 2 After you connect the printer to the network as described in this section you must install the printer software See Install the printer software on a Windows computer or Install the printer software on a Mac To connect the printer to the network 1 If there is a plastic protective cap in the ethernet port on the back of the printer remove it 2 Connect the ethernet cable to the back of the printer 3 Connect the ethernet cable to an empty port on the hub router or switch HP Photosmart Pro B9100 series User Guide 61 Appendix A After you finish connecting the printer to the network install the printer software You cannot print from a computer until you do the software installation e Install the printer software on a Windows computer e Install the printer software on a Mac Install the printer software on a Windows computer 239 Note Setup the printer as indicated in the Quick Start guide that came in the box Ef Installation takes approximately 20 minutes but time can vary based on the amount of available hard drive space and the processor speed of the computer Make sure you have already connected the printer to the network with an ethernet cable before you begin the installation 29 Note The printer software must b
70. r Clean the printer To clean the outside of the printer 1 Tum off the printer by pressing the On button 2 Wipe the outside of the printer with a soft cloth that has been lightly moistened with water Be sure to wipe away any ink residue that has accumulated on the output tray Caution Do not use any type of cleaning solution Household cleaners and detergents might damage the printer finish 3 Press On to turn on the printer HP Photosmart Pro B9100 series User Guide 39 Chapter 4 Do not clean inside the printer Clean the printheads automatically If you notice white lines or single color streaks on the photos you print the printheads might need to be cleaned To clean the printheads automatically 1 Press Menu on the printer control panel 2 Select Clean printheads and then press OK 3 Following the directions on the printer screen load paper so the printer can print a test page after cleaning the printheads Use Letter or A4 sized plain paper to conserve photo paper 4 Press OK to begin cleaning the printheads If you still notice white streaks or missing colors on the test page you might need to clean the printhead nozzles manually For more information see Clean the printhead nozzles manually 2 Note 1 Do not clean the printheads more often than necessary since the Ez cleaning uses ink Note 2 Ifa message appears on the printer screen directing you to replace a printhead try clean
71. r or A4 sized HP Advanced Photo Paper Glossy in the main tray 2 Press Menu on the printer control panel 3 Select Calibrate printer and then press OK 4 Select Reset closed loop calibration and then press OK Print a test page You can print a test page to check the condition of the ink cartridges The test page also contains useful information about the printer including the printer serial number and firmware version To print a test page 1 Press Menu on the printer control panel 2 Select Print test page and then press OK 42 HP Photosmart Pro B9100 series printer SS Note The ink levels shown on the test page are an estimate only Actual ink Ez volumes may vary Print a sample page You can print a sample page to verify that the printer can successfully print a photo If you are having trouble printing a photo from your software program use this option as part of the troubleshooting process to determine whether the problem is with the printer or software program To print a sample page 1 Load paper in the main tray Use plain paper to conserve photo paper 2 Press Menu on the printer control panel 3 Select Print a sample page and then press OK Download printer software updates Download the latest printer software updates periodically to ensure you have the latest features and improvements ad Note The printer software update that you download from the HP Web site Ez updates only the printer driver lt d
72. ridge door Press the raised bumps at the top of the door to open the door and insert or remove ink cartridges On button Press to turn on the printer Flashes blue if the printer is busy Output tray Print jobs come out here For easier access to the main tray you can remove the output tray by sliding it towards you Main tray Place a stack of plain paper or photo paper in this tray for printing Place the media into this tray with the side to be printed facing down HP Photosmart Pro B9100 series printer Back of printer USB port Use this port to connect the printer to a computer Ethernet port Use this port to connect the printer to a network Rear door Remove this door to clear paper jams Bhl0O DN Rear paper slot Print jobs from the specialty media tray pass back and forth through this slot before being ejected on the output tray at the front of the printer Check that there is enough room behind the printer for the paper to pass back and forth through the slot without any obstructions When you are printing from the specialty media tray the space behind the printer should be equivalent to the length of paper you are printing on 5 Rear door releases Press the two releases on either side of the rear paper slot to remove the rear door 6 Power cord connection Use this port to connect the power cord included with the printer HP Photosmart Pro B9100 series User Guid
73. rinter is on and the network cable is connected to the printer 10 Follow the onscreen instructions to set up your printer using the Printer Setup Utility 11 Click Next 12 When the Congratulations page is displayed click Finish aa py oo To change a USB connected printer to a network connection 1 Connect the printer to the network See Connect the printer to the network 2 Print a network configuration page and locate the IP Address entry 3 Open a web browser and enter the IP Address to access the embedded web server in the printer For more information on the embedded web server see Use the embedded web server 4 Click the Networking tab 5 Click mDNS in the Applications area on the left 6 Type a unique name 63 characters or less in the mDNS Service Name box 7 Click Apply 8 Select the printer in the Print dialog box If the printer does not appear in the list select Edit Printer List to add the printer 9 Inthe Printer List window click Add HP Photosmart Pro B9100 series User Guide 63 Appendix A 10 Select Rendezvous or Bonjour from the pull down menu 11 Select the printer from the list and then click Add Use the embedded web server The embedded web server in the printer provides a simple way to manage the networked printer Using any web browser from either a Windows or Mac computer you can communicate with the printer over the network to e Check printer status and estimated ink levels
74. rmation see the documentation that came with your third party image editing software program or visit the HP Web site Go to www hp com support select your country region and your language and then type HP Photosmart Pro B9100 in the product name search box Press Enter and then select the HP Photosmart Pro B9100 series printer In the Question or keywords search box type color management and then press Enter Click the topic you want to review Three dimensional mathematical models for organizing color The RGB color space creates colors by mixing red green and blue light Technologies that rely on light monitors scanners or digital cameras use this color space The CMYK color space used in the printing industry is based on the light absorbing qualities of ink printed on paper CMYK stands for cyan magenta yellow and black the colors used in four color process printing HP Photosmart Pro B9100 series User Guide 25 Chapter 3 Choose a color management strategy Use the HP Photosmart Pro print plug in for Adobe Use application based color management Use printer based color management Photoshop Advanced color management Uses the Adobe Photoshop algorithms to produce high resolution prints Single streamlined dialog box with the most commonly used color management settings Advanced color management Uses the Adobe Photoshop algorithms to produce high resolution prints Several dialog bo
75. s warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Printheads 1 year A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of anon HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during th
76. s Menu to open the printer menu To navigate the printer menu Press lt q or gt to scroll through the menus or options displayed on the printer screen Any menu with a triangle next to it has submenus or options Press OK to display the submenus or options Press Cancel to exit the current menu The printer menu structure The following options are available from the printer menu Print test page Select this option to print a test page containing information about the printer such as the condition of the ink cartridges the printer serial number and the firmware version See Print a test page Print sample page Select this option to print a sample photo See Print a sample page HP Photosmart Pro B9100 series printer e Network settings Show IP address Select this option to view the printer IP address a numeric address that identifies the printer on a network Print network settings page Select this option to print a network configuration page that you can use to troubleshoot network connections or for the initial network setup See Print a network settings page Reset network settings Select this option to reset the printer network settings to the factory defaults e Clean printheads Select this option to clean the printheads if you notice white lines or single color streaks on the photos you print After the cleaning finishes the printer prints a test page See Clean the printheads automatically e Calibra
77. served IP addresses that it assigns dynamically as needed See the documentation that came with the router or gateway Recommended network configurations The following network configurations support the printer Determine the type of network configuration you have and then see Connect the printer to the network and Install the printer software on a Windows computer or Install the printer software on a Mac for instructions on connecting your printer to the network and then installing the software Ethernet network without Internet access The computers and printer communicate with each other forming a simple network through a hub None of the networked devices has access to the Internet 60 HP Photosmart Pro B9100 series printer Ethernet network with Internet access by dial up modem The computers and printer communicate with each other forming a simple network through a hub One of the computers has access to the Internet through a modem and dial up account None of the other networked devices including the printer has direct access to the Internet Ethernet network with broadband Internet access provided by a router The printer is connected to a router that acts as a gateway between the user network and the Internet This is the ideal network configuration Connect the printer to the network To connect the printer to a wired network you need the following e A network access point such as a hub router or switch with an open p
78. te printer Align printheads Select this option to align the printheads Load Letter or A4 sized HP Advanced Photo Paper Glossy in the main tray before you start this procedure to achieve best results Closed loop calibration Select this option to calibrate the printer color The printer makes automatic adjustments and corrections using HP proprietary technology to give consistent and accurate color reproduction Load Letter or A4 sized HP Advanced Photo Paper Glossy in the main tray before you start this procedure to achieve best results Reset closed loop calibration Select this option to reset the printer color calibration to the default settings Load Letter or A4 sized HP Advanced Photo Paper Glossy in the main tray before you start this procedure to achieve best results e Language Select this option to indicate the language you want used on the printer screen e Show ink level percentage Select this option to show the ink level for each of the ink cartridges ES Note 1 The ink levels shown are an estimate only Actual ink volumes may vary Note 2 Ink in the cartridges included in the printer box is used for printer initialization Ink from these cartridges as well as from replacement cartridges is also used to keep print nozzles clear and ink flowing smoothly HP Photosmart Pro B9100 series User Guide 9 Chapter 1 10 HP Photosmart Pro B9100 series printer 2 Basic printing This section contains the
79. theads See Clean the printheads automatically If you still see the message on the printer screen after you have cleaned the printheads call HP support If the support staff tell you that the printhead needs to be replaced purchase a replacement printhead and then follow these steps To purchase replacement printheads go to 36 www hpshopping com U S www hpshopping ca Canada www hp com eur hpoptions Europe www hp com All other countries regions For proper operation all of the following four printheads must be installed and in good condition e HP 70 Photo Black Light Gray printhead e HP 70 Matte Black Cyan printhead e HP 70 Magenta Yellow printhead e HP 70 Light Magenta Light Cyan printhead HP Photosmart Pro B9100 series printer To replace printheads 1 2 Open the top door Press and hold OK until the printhead assembly moves to the left side of the printer and stops Raise the blue printhead assembly cover Before you begin notice the metal bar that holds down the cover Pull the cover forward by the handle so that it unclips from the metal bar then raise it up out of the way Remove the faulty printhead To do this raise the fold down blue handle on the printhead and use it to pull the printhead straight out of its slot Shake the new printhead vigorously at least six times before opening the package 6x q LES N N Lift out the printhead Be careful not to touch the gold col
80. tion see the electronic Help Contents T Welcome ici e a 3 Find more information ui ir 3 Printer PANS stan dr ao ae 4 Printer imMen ii E di 8 2 Basic Pride eh cad Dad 11 Media ta Sivad co a pz 11 LORA OS MANTA ei A sess cid 12 Load the specialty media tray irei nn nn nc nana 13 Choose the right paper or other Media arara 18 Specialty media eooccoviniancia iii 18 Supported Sizes ii Es 19 PS la td a 20 Print from a software program eras nn nan nn nn nn ceara rra 20 Change print Settings iieis didanai rap aiai ae aaaea 21 Change the print speed or quality rea 22 Set the paper type menini casi aa ee eae dented aaa 22 Print In grayscale a ao il ide 23 Set the default print settings rir cnn nnncnnnnnnncnnnnns 23 Optimize print quality for Slow computers 24 Make the HP Photosmart Pro B9100 series the default printer 24 3 Color management re eererenearerea aeee 25 What is color management sie aa aaeran nn nnn nn nnnnnnnnnos 25 Use the HP Photosmart Pro print plug in for Adobe Photoshop 26 Start the HP Photosmart Pro print plug in sses 27 Change the HP Photosmart Pro print plug in defaults 27 Install the HP Photosmart Pro print plug in 27 Use application based color management
81. to the edges of the paper For more information on loading paper see Choose the right paper or other media or view the How do I animations available from the HP Solution Center HP Photosmart Pro B9100 series printer Colors are not printing satisfactorily Solution e A cartridge is out of ink Replace it e Some of the ink nozzles on the printheads are clogged Clean the printheads See Clean the printheads automatically e The color management settings of the printer might not be set properly For more information see Color management e Check that the media type setting in the printer software matches the type of media loaded in the tray The paper jammed while printing or no page came out of the printer Solution e Ifthe paper jammed while printing try the following Turn off the printer and then unplug it from the power source Remove the rear door Gently remove the jammed paper from the printer and then replace the rear door Open the top door and clear the printer of any paper obstructing the paper path If needed gently move the printhead assembly to one side to remove the paper Plug the printer back in and turn it on Try printing again Ifyou were printing labels make sure a label did not become unglued from the label sheet while going through the printer Dry conditions can cause paper to curl which can cause paper jams so store expensive specialty media in a plastic bag rather than in the main tr
82. upport services may vary by country region If the printer software did not install successfully or if the printer and computer are not communicating properly after software installation check this section for possible solutions Before proceeding check all cable connections between the printer and computer and ensure that you are using the most recent version of the printer software The System Requirements dialog box is displayed during installation Cause A component of the computer system does not meet minimum system requirements Solution Upgrade the component to the minimum system requirement and then reinstall the printer software The computer could not read the HP Photosmart CD Solution Make sure the CD is not dirty or scratched If other CDs work but the HP Photosmart one does not you might have a damaged CD You can request a new CD from HP support If other CDs do not work you might need to service the CD ROM drive The installation software does not start automatically when the CD is inserted Windows only Solution From the Windows Start menu select Run Click Browse and then navigate to the CD drive where you inserted the HP Photosmart CD Double click the setup exe file HP Photosmart Pro B9100 series User Guide 45 Chapter 5 The Found New Hardware Wizard opens but doesn t recognize the printer Windows only Cause You might have connected the USB cable before completing the software installation
83. w limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty ON o oe Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN HP Photosmart Pro B9100 series User Guide 69 Appendix C 70 HP Photosmart Pro B9100 series printer Index A after the support period 58 aligning printheads See calibrating the printer alignment page 42 attention light 8 B buttons 8 c calibrating the printer 42 calling HP support 57 care and maintenance 33 cartridges See ink cartridges cleaning printer 39 printheads automatically 40 printheads manually 40 color management application based 27 calibrating a monitor 27 ICC device profiles 27 installing ICC profiles 27 printer based 29 computer printing from 11 system requirements 65 control panel 4 8 D documentation printer 3 E
84. x select the appropriate HP Photosmart Pro B9100 series profile for the paper and ink set you are using The HP Photosmart printer software installer installed several profiles for you automatically Select Perceptual from the Intent drop down list Selecting the Use Black Point Compensation option is also recommended Click Page Setup in the Print with Preview dialog box set up the page for the current image and then click OK Click Print Windows users a Click Properties in the Print dialog box b Click the Color tab in the Print dialog box c Select Managed by application from the Color Management area of the Print dialog box and then click OK d Click the Features tab select an appropriate paper type from the Paper Type drop down list and then click OK e Click OK 4 International Color Consortium ICC enables profile based color management solutions For more information see www color org 28 HP Photosmart Pro B9100 series printer Mac users a Choose Paper Type Quality in the Print dialog box b Choose Application Managed Colors from the Color pop up menu c Select an appropriate paper type from the Paper pop up menu 8 Click Print Use printer based color management The HP Photosmart Pro B9100 series printer offers built in automatic color management that is easy to configure Printer based color management produces attractive results and should be adequate for many users Choose from the fol
85. xes for all the color management settings Simple color management Uses the printer driver color management settings sie Y Tip 1 It is possible to have color management features turned on both in the printer driver and in a software program such as Adobe Photoshop This double correction produces unsatisfactory results Use either printer based or application based color management but not both at the same time Tip 2 Periodically calibrate the printer color to ensure that the printer provides consistent and accurate color reproduction on all the supported paper types See Align and calibrate the printer Use the HP Photosmart Pro print plug in for Adobe Photoshop The HP Photosmart Pro print plug in for Adobe Photoshop streamlines the printing 26 process and simplifies professional color management The plug in provides a central dialog box for color management and other print settings It combines settings from the printer driver and the Adobe Photoshop Print with Preview dialog box so you no longer have to make your way through a confusing maze of dialog boxes each time you print The HP Photosmart Pro print plug in for Adobe Photoshop is installed automatically with the HP Photosmart printer software if you have Adobe Photoshop 7 0 on the same computer ES For more information on application based color management see Use application based color management Note Adobe Photoshop is a standalone
86. y region ES Note Before contacting HP support read this section for troubleshooting tips or s Lo Tip View the How do I animations available from the HP Solution Center to Oe see how to load paper in the main tray or the specialty media tray how to clear a paper jam and how to install and replace ink cartridges and printheads Printing is very slow Cause You might be printing a PDF or a project containing high resolution graphics or photos Large complex projects containing graphics or photos print slower than text documents Solution Consider using lower resolution graphics in the project if possible or allow for longer print times in your workflow Paper does not feed into the printer correctly from the main tray Solution e Ifyou are using non HP brands of glossy media or thick media in the main tray and the printer does not feed the paper or feeds multiple sheets through at once HP Photosmart Pro B9100 series User Guide 47 Chapter 5 48 try reducing the number of sheets in the main tray to 20 sheets or use the specialty media tray to print on one sheet at a time e Remove the main tray from the printer and check that the paper stack is lying flat in the tray and has not been pushed up over the paper stops When you replace the tray be sure to push the tray into the printer until it is seated correctly e There might be too much paper loaded in the tray Check that the paper is not stacked above the height of

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