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HP C6100 User's Manual

1. A desktop computer or laptop with either wireless networking support or a network interface card NIC EF Note For Mac wireless network support is usually provided by an AirPort 2 card Basics Guide 13 Q gt o 7 x p e o 2 Chapter 2 Broadband Internet access recommended such as cable or DSL If you connect the HP All in One on a wireless network that has Internet access HP recommends that you use a wireless router access point or base station that uses Dynamic Host Configuration Protocol DHCP S Note Broadband Internet access is required if you want to access Z HP Photosmart Share directly from the device Network name SSID 24449 Note The SSID WEP key and WPA passphrase are obtained from the E wireless router or access point using the router s embedded web server See the documentation provided with your access point for more information WEP key or WPA Passphrase if needed 23349 Note Some access points provide more than one WEP key Make sure you EZ use the first WEP key index 1 when setting up your wireless network EA Note 1 If IP address filtering is set up ensure that the HP All in One address is listed Note 2 If MAC address filtering is set up ensure that the HP All in One address is listed Connect to an integrated wireless WLAN 802 11 network The Wireless Setup Wizard provides an easy way to connect the HP All in One to your network You can also use Secure
2. Cause The HP All in One shares the same phone line with a DSL service and the DSL modem might not be properly grounded Solution If the DSL modem is not properly grounded it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the 85 3 c T o n gt 2 amp Ss 2 n c ke 5 a Chapter 5 sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise do the following 1 Turn off your DSL modem and completely remove power for at least 15 minutes 2 Turn the DSL modem back on 3 Listen to the dial tone again If the dial tone sounds clear no noise or static try sending or receiving a fax t fo Q Q 5 o ao c D c fo fo Z wn K Q S e 22 Note You might notice static on the phone line again in the future If the HP All in Z One stops sending and receiving faxes repeat this process If the phone line is still noisy contact your phone company For information on turning your DSL modem off contact your DSL provider for support Cause You are faxing over the Internet using an IP phone and there was a problem with the transmission Solution Try resending your fax at a later time Also make sure your Internet service provider supports faxing over the Internet If the problem persists contact your Internet
3. phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam EA Note This possible solution applies only in the countries regions that receive a 2 wire Make sure you have correctly connected the HP All in One to the telephone wall jack and correctly connected any additional equipment and services that share the phone line with the HP All in One 83 3 c T o n gt fo 2 e o Ss 2 n c ke pi t fo Q Q 5 o ao c D c fo fo Z wn K Q S e Chapter 5 84 Use the port labeled 1 LINE on the back of the HP All in One to connect to the telephone wall jack Use the 2 EXT port to connect to any other equipment such as an answering machine or a telephone as shown below Telephone wall jack N Use the phone cord supplied in the box with the HP All in One Ww Telephone optional Cause You are using a phone line splitter Solution A phone line splitter can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack Ca
4. Q Yes have a computer dial up modem a No Are you unsure if you use a computer dial up modem If you answer Yes to any of the following questions you are using a computer dial up modem Do you send and receive faxes directly to and from your computer software applications through a dial up connection Do you send and receive e mail messages on your computer through a dial up connection Do you access the Internet from your computer through a dial up connection Please continue answering questions 6 Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the HP All in One Q Yes have an answering machine Q No Please continue answering questions 7 Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the HP All in One Yes have a voice mail service Q No After you have completed answering the questions proceed to the next section to select your fax setup case Select your fax setup case 36 Now that you have answered all the questions about the equipment and services that share the phone line with the HP All in One you are ready to choose the best setup case for your home or office From the first column in the following table choose the combination of equipment and services applicable to your home or office setting Then look up the appropriate setup case in the second or th
5. To resolve this error replace the affected ink cartridge s with the ink cartridges that were shipped with the HP All in One For more information see Replace the ink cartridges Ink cartridge is missing incorrectly installed or not intended for your device Cause One or more ink cartridges are missing Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place Cause One or more of the ink cartridges are not installed or are installed incorrectly Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place If the problem persists clean the copper colored contacts of the print cartridges Cause The ink cartridge is defective or not intended for use in this device Solution Replace the indicated ink cartridge s immediately so that you can resume printing If there are no ink cartridges missing from the HP All in One the ink cartridge contacts might need to be cleaned If there are no ink cartridges missing from the HP All in One and you still receive this message after cleaning the ink cartridge contacts you might have a damaged ink cartridge Contact HP customer support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Replace the ink cartridges Cause The wrong ink cartridge s are installed
6. 802 11 wireless configuration page 29 802 3 wired configuration page 27 A access point connection 13 access point HW address 32 ad hoc network 16 admin password 27 ADSL See DSL advanced network settings 24 after the support period 106 AirPort 13 align printer 70 answer ring pattern 42 55 answering machine fax tones recorded 91 set up with fax 49 50 authentication type 31 automatic document feeder load original 58 B base station See access point connection blocked printhead 76 Bluetooth configuration page 33 broadband Internet 14 buttons control panel 5 Cc cancel button 6 CAT 5 Ethernet cable 10 channel wireless communication 31 clean exterior 72 glass 71 Basics Guide lid backing 72 color graphics display 6 communication mode 30 computer modem set up with fax 45 46 50 52 computer to computer network 16 config source 802 3 wired 28 configuration page 802 11 wireless 29 802 3 wired 27 Bluetooth 33 general information 26 configuration source 30 connect wired network Ethernet 9 wireless with access point 13 wireless without access point 13 connection problems fax 82 86 87 88 HP All in One does not turn on 74 control panel buttons 5 features 5 copy make acopy 61 specifications 108 correct port test fax 78 customer support warranty 106 D damaged ink cartridge 102 default gateway 29 default gateway 802 3 wired 28 default settings restore 23 device address Bluet
7. Not applicable Voice calls computer dial up modem and voice mail service Case K Shared voice fax line with computer dial up modem and voice mail Not applicable You answered Yes to questions 4 5 and 7 only For additional fax setup information in specific countries regions see the Fax Configuration Web site listed below Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French www hp com ch fr faxconfig Switzerland German www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Spain www hp es faxconfig The Netherlands www hp nl faxconfig Belgium France www hp be fr faxconfig Belgium Dutch www hp be nl faxconfig Portugal www hp pt faxconfig Sweden www hp se faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Norway www hp no faxconfig Ireland www hp com ie faxconfig France www hp com fr faxconfig Italy www hp com it faxconfig HP Photosmart C6100 All in One series Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the HP All in One as described in this section Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One t
8. Press w to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard 5 Install the software for a network connection choose Add a Device and then choose Through the network 6 When the installation is complete open Printers and Faxes in the Control Panel and delete the printers for the USB installation Basics Guide 21 Q gt o 7 x p e o 2 Chapter 2 To change a USB connection to a wired Ethernet connection 1 Unplug the USB connection from the back of the HP All in One 2 Connect an Ethernet cable from the Ethernet port on the back of the HP All in One to an available Ethernet port on the router or switch 3 Install the software for a network connection choose Add a Device and then choose Through the network 4 Windows only When the installation is complete open Printers and Faxes in the Control Panel and delete the printers from the previous USB installation Manage your network settings You can manage network settings for the HP All in One through the HP All in One control panel Additional advanced settings are available in the Embedded Web Server a configuration and status tool you access from your Web browser using an existing network connection to the HP All in One Change basic network settings from the control panel Change advanced network settings from the control panel settings Use the Embedded Web Server Network configuration page definitions
9. The HP All in One scans your original and shows a preview of the photo on the display d Press OK to display the selection menu Tip Ifyou want to print more than one copy of the selected photo press ata w to highlight Copies and then press OK Use the arrows to increase 7 or decrease the number of copies If you want to edit the photo before printing press W to highlight Edit Photo and then press OK e Press w to highlight Done and then press OK The Print Summary screen appears f Press A or w to highlight one of the following options and then press OK Print Options Enables you to manually specify the type of paper on which you are printing and whether you want to print a date and time stamp on your photo By default the Paper Type is set to Automatic and the Date Stamp setting is set to Off If you want you can change the defaults of these settings with the Set New Defaults option Print Preview Displays a preview of what your printed page will look like This enables you to verify your settings before printing and wasting paper and ink on potential mistakes Print Now Prints your photo with the size and layout you selected Scan an original to a memory card or storage device You can send the scanned image as a JPEG image to the memory card that is currently inserted or a storage device that is currently attached to the front USB port This enables you to use the photo print options to print bo
10. a The Fax Hardware Test failed Solution e Turn off the HP All in One by using the On button located on the control panel and then unplug the power cord from the back of the HP All in One After a few seconds plug the power cord back in and turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section 4249 Note Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in e Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem e Ifyou are running the test from the Fax Setup Wizard make sure the HP All in One is not busy completing another task such as making a copy Check the display for a message indicating that the HP All in One is busy If it is busy wait until it is finished and in the idle state before running the test After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed Solution What to do e Check t
11. and connect it to the port labeled 2 EXT on the back of the HP All in One 21449 Note If you do not connect your answering machine directly to the HP All EZ in One fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the HP All in One Basics Guide 49 Chapter 3 3 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 27249 Note Ifyou do not use the supplied cord to connect from the telephone wall EZ jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port 23949 Note If your answering machine does not let you connect an external E phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP All in One You can use standard phone cords for these connections 5 Turn on the Auto Answer setting Set your answering machine to answer after a low number of rings 7 Change the Rings to Answer setting on the HP All in One to the maximum
12. between your computer and the HP All in One make sure that you are using the same communication channel on your computer and the HP All in One In infrastructure mode the channel is dictated by the access point Authentication type Type of authentication in use e None No authentication in use Open System ad hoc and infrastructure No authentication Shared Key WEP key is required WPA PSK infrastructure only WPA with Pre Shared Key Not applicable This parameter does not apply to this network type Authentication verifies the identity of a user or device before granting access to the network making it more difficult for unauthorized users to access network resources This security method is common on wireless networks A network using Open System authentication does not screen network users based on their identities Any wireless user can have access from the network However such a network might use WEP Wired Equivalent Privacy encryption to provide a first level of security against casual eavesdroppers Basics Guide 31 dnjas yJOMJON Chapter 2 continued Parameter Description A network using Shared Key authentication provides increased security by requiring users or devices to identify themselves with a static key a hexadecimal or alphanumeric string Every user or device on the network shares the same key WEP encryption is used along with shared key authentication using the same
13. cannot be used after the device has undergone first time setup Replace the ink cartridge s with the appropriate ink cartridges for the HP All in Basics Guide 101 Chapter 5 One To find out the reorder number for all the ink cartridges that the HP All in One supports follow the instructions provided in this guide For more information see Replace the ink cartridges Cause The ink cartridge s are not intended for use in this device Solution Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support t fo Q Q 5 o ao c D c fo fo Z wn K Q S e Ink cartridge problem Cause The indicated ink cartridge s are missing or are damaged Solution Replace the indicated ink cartridge s immediately so that you can resume printing If there are no ink cartridges missing from the HP All in One the ink cartridge contacts might need to be cleaned If there are no ink cartridges missing from the HP All in One and you still receive this message after cleaning the ink cartridge contacts you might have a damaged ink cartridge Contact HP customer support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Replace the ink cartridges Ink cartridge s are empty Cause The indic
14. error message 105 expired 102 HP ink depleted 103 incorrect 101 105 missing 102 non HP ink 103 replace 67 replace soon 104 tips 101 troubleshoot 76 interface card 13 Internet broadband 14 IP address 26 27 29 112 settings 24 ISDN line set up with fax 41 J jams paper 60 76 K keypad 6 L labels specifications 107 leftarrow 7 legal paper specifications 107 letter paper specifications 107 lid backing clean 72 line condition test fax 81 link configuration 28 speed 24 load 10 x 15 cm photo paper 59 4 x 6 inch photo paper 59 M MAC address 27 29 maintenance align printer 70 clean exterior 72 clean glass 71 clean lid backing 72 replace ink cartridges 67 make a copy 61 mDNS service name 27 Media Access Control MAC address 27 29 memory cards scanto 63 slots 3 missing ink cartridge 102 modem See computer modem N network advanced settings 24 connection type 26 interface card 13 name 31 restore settings 23 security 18 97 status 26 upgrade 21 network configuration page 26 0 OK button 7 on button 6 P paper jams 60 76 99 paper sizes 107 specifications 107 paper tray capacities 107 parallel phone system 35 passkey Bluetooth 33 password Embedded Web Server 27 PBX system set up with fax 41 PC modem See computer modem peer to peer network 16 phone cord check 78 connection failure 78 phone line answer ring pattern 55 phone support 106 phone s
15. 2 wire EZ phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Basics Guide 91 Chapter 5 When you have an answering machine on the same phone line you use for fax calls you must connect the answering machine directly to the HP All in One using the port labeled 2 EXT as shown below t fo Q Q 5 o ao c D c fo fo Z wn K Q S e Telephone wall jack Connect to the IN port on the answering machine Connect to the OUT port on the answering machine Telephone optional Answering machine OJA UJNj gt Use the phone cord supplied in the box with the HP All in One Make sure the HP All in One is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the HP All in One should be greater than the number of rings to answer for the answering machine If the answering machine and the HP All in One are set to the same number of rings to answer both devices will answer the call and fax tones will be recorded on the answering machine Set your answering machine to a low number of rings and the HP All in One to answer in the maximum num
16. All in One control panel to highlight a letter or number on the visual keyboard and then press OK to select it 2449 Note You must enter the exact uppercase capital and lowercase E small letters Otherwise the wireless connection will fail c When you are finished entering the new SSID use the arrow buttons to highlight Done on the visual keyboard and then press OK d Press w until Ad Hoc is highlighted and then press OK e Press w until Yes my network uses WEP encryption is highlighted and then press OK The visual keyboard displays If you do not want to use WEP encryption press W until No my network does not use encryption is highlighted and then press OK Go to step 7 20 HP Photosmart C6100 All in One series 6 If prompted enter your WEP key as follows Otherwise go to step 7 a Use the arrow buttons to highlight a letter or number on the visual keyboard and then press OK to select it 29449 Note You must enter the exact uppercase capital and lowercase Z small letters Otherwise the wireless connection will fail b When you are finished entering the WEP key use the arrow buttons to highlight Done on the visual keyboard 7 Press OK again to confirm The HP All in One will attempt to connect to the SSID If a message says you entered an invalid WEP key check the key you wrote down for your new network follow the prompts to correct the WEP key and then try again 8 When the HP All in One connects suc
17. All in One with a PBX phone system or an ISDN line You do not need to continue answering questions If you answered No please continue answering questions 3 Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns Q Yes have distinctive ring a No If you answered Yes proceed directly to Case D Fax with a distinctive ring service on the same line You do not need to continue answering questions If you answered No please continue answering questions Are you unsure if you have distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each phone number will have a different ring pattern For example you can have single double and triple rings for the different numbers You might assign one phone number with a single ring to your voice calls dnjas Xej Basics Guide 35 Q gt o 77 x WL Chapter 3 and another phone number with double rings to your fax calls This allows you to tell the difference between voice and fax calls when the phone rings 4 Do you receive voice calls at the same phone number you will use for fax calls on the HP All in One QO Yes receive voice calls Q No Please continue answering questions 5 Do you have a computer dial up modem on the same phone line as the HP All in One
18. Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company Choose the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the HP All in One This is important because you might need to connect some of your existing office equipment directly to the HP All in One and you might also need to change some fax settings before you can fax successfully To determine the best way to set up the HP All in One in your home or office first read through the questions in this section and record your answers Next refer to the table in the following section and choose the recommended setup case based on your answers Make sure to read and answer the following questions in the order they are presented 1 Do you have a digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region Q Yes have DSL a No If you answered Yes proceed directly to Case B Set up the HP All in One with DSL You do not need to continue answering questions If you answered No please continue answering questions 2 Do you have a private branch exchange PBX phone system or an integrated services digital network ISDN system If you answered Yes proceed directly to Case C Set up the HP
19. Bluetooth e Low The HP All in One does not require a passkey Any Bluetooth device within range can print to it e High The HP All in One requires a passkey from the Bluetooth device before allowing the device to send a print job 33 dnjas yJOMJON Q gt o 77 x WL 3 Fax setup After completing all the steps in the Setup Guide use the instructions in this section to complete your fax setup Please keep your Setup Guide for later use In this section you will learn how to set up the HP All in One so that faxing works successfully with equipment and services you might already have on the same phone line as the HP All in One A lt Tip You can also use the Fax Setup Wizard Windows or Fax Setup Utility Mac to help you quickly set up some important fax settings such as the answer mode and fax header information You can access the Fax Setup Wizard Windows or Fax Setup Utility Mac through the software you installed with the HP All in One After you run the Fax Setup Wizard Windows or Fax Setup Utility Mac follow the procedures in this section to complete your fax setup Set up the HP All in One for faxing 34 Before you begin setting up the HP All in One for faxing determine which kind of phone system your country region uses The instructions for setting up the HP All in One for faxing differ depending on whether you have a serial or parallel type phone system e If you do not see your
20. HP All in One does not require cleaning Keep fluids away from the control panel and the interior of the HP All in One 72 Caution To avoid damage to the exterior of the HP All in One do not use alcohol or alcohol based cleaning products HP Photosmart C6100 All in One series 5 Troubleshooting and support This chapter contains troubleshooting information for the HP All in One Specific information is provided for installation and configuration issues and some operational topics For more troubleshooting information see the onscreen Help that came with your software This chapter also provides warranty and support information For support contact information see the inside back cover of this guide Many issues are caused when the HP All in One is connected to the computer using a USB cable before the HP All in One software is installed on the computer If you connected the HP All in One to your computer before the software installation screen prompts you to do so you must follow these steps fo c T o n gt fo 2 e o Ss 2 no c ke 5 a Troubleshooting common setup issues Disconnect the USB cable from the computer Uninstall the software if you have already installed it Restart your computer Turn off the HP All in One wait one minute then restart it Reinstall the HP All in One software Or BO N Caution Do not connect the USB cable to the computer until prompted by the software ins
21. IP address for the HP All in One 2 Inthe Address box in your Web browser on your computer type the IP address of the HP All in One as shown on the network settings page For example http 192 168 1 101 The Embedded Web Server Home page appears showing information for the HP All in One 219 Note If you are using a proxy server in your browser you might need to E disable it to access the Embedded Web Server 3 Ifyou need to change the language displayed in the Embedded Web Server do the following a Click the Settings tab b Click Select Language in the Settings navigation menu c Inthe Select Language list click the appropriate language d Click Apply Basics Guide 25 Chapter 2 4 Click the Home tab to access device and network information or click the Networking tab to access more network information or to modify network information 5 Make any configuration changes 6 Close the Embedded Web Server Use the Embedded Web Server setup wizard The network setup wizard provided in the Embedded Web Server gives you an intuitive interface to your network connection parameters To access the Embedded Web Server setup wizard 1 Print a network configuration page to find the IP address for the HP All in One 2 Inthe Address box in your Web browser on your computer type the IP address of the HP All in One as shown on the network settings page For example http 192 168 1 101 The Embedded Web Server Home pa
22. Regulatory NOCES oi i cccicieceeatsacpessctecncstettsadesenestebeasdie raa Eo aE EEEE aOR aiaia 109 Ink cartridge warranty informatiOn eccceeeeeeeeeeeeeeeeeeeneeeeeenaeeeeeneeeeneneeeeneaaes 109 Warranty nine sees eetiecigsets inte rien iiA ata nein ARA 110 MONKS E iasac des teyes A E Galas thats T Sasemei alate 111 HP Photosmart C6100 All in One series 4 HP All in One overview Use the HP All in One to quickly and easily accomplish tasks such as making a copy scanning documents or printing photos from a memory card You can access many HP All in One functions directly from the control panel without turning on your computer x v 2 z fe 5 o e lt lt ro Note This guide introduces basic operations and troubleshooting as well as E providing information for contacting HP support and ordering supplies The onscreen Help details the full range of features and functions including use of the HP Photosmart software that came with the HP All in One For more information see Access the onscreen Help Print photos The HP All in One is equipped with memory card slots and a front USB port that enable you to print or edit photos from a memory card or storage device without uploading your photos to a computer first Additionally if the HP All in One is network connected or connected to a computer with a USB cable you can also transfer your photos to the computer to print edit or share Print from your
23. Settings is highlighted and then press OK The View Network Settings Menu appears 4 Do one of the following To display wired network settings press Y until Display Wired Summary is highlighted and then press OK This displays a summary of the wired Ethernet network settings To display wireless network settings press W until Display Wireless Summary is highlighted and then press OK This displays a summary of the wireless network settings To print the network configuration page press W until Print Network Configuration Page is highlighted and then press OK This prints the network configuration page Restore network defaults You can reset the network settings to what they were when you purchased the HP All in One dnjas yiomjeN Caution This will erase all wireless setup information that you have entered In order to restore this information you will need to run the Wireless Setup Wizard again To restore network defaults 1 On the control panel of the HP All in One press Setup 2 Press W until Network is highlighted and then press OK 3 Press w until Restore Network Defaults is highlighted and then press OK 4 Confirm that you want to restore the network defaults Turn the wireless radio on and off The wireless radio is off by default as indicated by the blue light on the front of the HP All in One In order to stay connected to a wireless network the radio must stay on However if the HP All
24. The HP All in One is looking for a WEP key index of 1 If the WEP key index setting was changed on the access point open the Embedded Web Server for the HP All in One and update the index setting to match the index setting of your access point Once you ve updated the index setting on the HP All in One re run the Wireless Setup Wizard Basics Guide 97 t fo Q Q 5 o ao c D c fo fo Z wn K Q S e Chapter 5 22 Note Some access points provide more than one WEP key Make sure you use the first WEP key index 1 when setting up your wireless network Error message Invalid passphrase Cause You have entered the WPA passphrase incorrectly Solution Use the Wireless Setup Wizard to enter the correct passphrase Make sure it has between 8 and 63 characters and matches the passphrase programmed in the access point case sensitive Error message The access point timed out before a connection could be made Cause You are using SecureEZ setup and your access point allows only a limited amount of time for you complete the setup Solution Start the setup process again and make sure to complete the setup in the time allowed Error message More than 1 SecureEZ Setup access point found Cause Someone else in the vicinity is also using SecureEZ Setup to set up a device Solution Cancel the setup and start over Error message Another device connected to the access point before your device tried conne
25. again e Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack The Using Correct Type of Phone Cord with Fax test failed Solution e Make sure you used the phone cord supplied in the box with the HP All in One to connect to the telephone wall jack One end of the phone cord should be connected to the port Basics Guide 79 3 c m O N gt fo 2 e o Ss 2a n c ke 5 a t fo Q Q 5 o ao c D c fo fo Z wn K Q S e Chapter 5 80 labeled 1 LINE on the back of the HP All in One and the other end to your telephone wall jack as shown below 1 Telephone wall jack 2 Phone cord supplied in the box with the HP All in One Check the connection between the telephone wall jack and the HP All in One to make sure the phone cord is secure The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the HP All in One might be causing the test to fail To find out if other equipment is causing a problem disconnect everything except the HP All in One from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is cau
26. and layout you selected Print from a software application Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features Cc n oO e gt o x v 2 io gt 7 Oo e oO T c s oO no Basics Guide 65 2 o b l Z oj 2 tt fe 7 i lt q a I oO lt o 2 Chapter 4 66 To print from a software application Windows 1 2 3 6 7 Make sure you have paper loaded in the input tray On the File menu in your software application click Print Select the HP All in One as the printer If you set the HP All in One as the default printer you can skip this step The HP All in One will already be selected If you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences ao Note When printing a photo you must select options for the correct paper type and photo enhancement Select the appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs A Tip You can easily select the appropriate options for your print job by sije choosing one of the predefined print tasks on
27. common actions can cause paper to jam the automatic document feeder e Placing too much paper in the document feeder tray The automatic document feeder can hold up to 50 sheets of letter or A4 paper or 35 sheets of legal paper e Using paper that is too thick or too thin for the HP All in One e Trying to add paper to the document feeder tray while the HP All in One is feeding pages To clear a paper jam from the rear door 1 Turn off the HP All in One 2 Press in the tab on the rear door to release the door Remove the door by pulling it away from the HP All in One Caution Trying to clear a paper jam from the front of the HP All in One can damage the print mechanism Always access and clear paper jams through the rear door Basics Guide 99 Chapter 5 t fo Q Q 5 o ao c toy c fo fo Z wn K Q S e 3 Gently pull the paper out of the rollers Caution Ifthe paper tears when you are removing it from the rollers check the rollers A and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP All in One more paper jams are likely to occur 4 Replace the rear door Gently push the door forward until it snaps into place 5 Turn on the HP All in One and then press OK to continue the current job To clear a paper jam in the automatic document feeder Caution Do not lift the lid of the HP All in One and try t
28. computer network You might want to use an ad hoc connection if you do not want to invest in an access point or you want to set up a simpler more casual network 272799 Note An adhoc connection is available if you do not have an access point EZ However it provides little flexibility a low level of network security and slower network performance than with an access point In addition you will likely not have shared broadband access such as cable or DSL and therefore not be able to use the HP Photosmart Share feature on the HP All in One In order to connect the HP All in One to your computer you need to create a network profile on your computer A network profile is comprised of the network settings which includes the network name SSID the communication mode ad hoc or infrastructure and whether encryption is enabled or not Depending on your operating system see one of the following sections e Prepare a Windows XP computer e Prepare a Mac What you need for an ad hoc network To connect the HP All in One to a wireless network you will need a Windows computer with a wireless network adapter or a Mac with an Airport card Prepare a Windows XP computer 16 First prepare your computer for connecting to the network and then create a network profile HP Photosmart C6100 All in One series To prepare your computer 1 Quit all applications running on your computer and temporarily disable all firewalls including the
29. connections are secure turn off the power on the HP All in One and then turn it on again Press the On button on the control panel to turn the HP All in One off and press it again to turn the device on Also turn off the power on your router or hub and then turn it on again 2 Check the cable connections from the HP All in One to your gateway router or hub to ensure connections are secure 3 Make sure the HP All in One is connected to the network with a CAT 5 Ethernet cable Cause Cables are not connected properly Solution Check the following cables to ensure they are connected properly e Cables between the HP All in One and the hub or router e Cables between the hub or router and your computer e Cables to and from your modem or HP All in One Internet connection if applicable Cause A firewall anti virus or anti spyware application is preventing the HP All in One from accessing your computer Solution Uninstall the HP All in One software and then reboot your computer Temporarily disable the firewall anti virus or anti spyware and then reinstall the HP All in One software You can re enable your firewall anti virus or anti spyware application after installation is complete If you see firewall pop up messages you must accept or allow the pop up messages For more information see the documentation provided with the firewall software Cause A Virtual Private Network VPN is preventing the HP All in One from access
30. country region listed in the table below you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the HP All in One Instead all equipment must be connected at the telephone wall jack 27249 Note In some countries regions that use serial type phone systems the Z phone cord that came with the HP All in One might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the HP All in One e f your country region is listed in the table below you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the HP All in One 2729 Note If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the HP All in One to connect the HP All in One to the telephone wall jack Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan HP Photosmart C6100 All in One series Countries regions with a parallel type phone system continued Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi
31. has the following values e Network name SSID Mynetwork example only e Communication mode Ad Hoc e Encryption enabled A Note You should create a network name that is not the same as the Z example shown here such as your initials Just remember that the network name is case sensitive Therefore you must remember which letters are uppercase and lowercase Connect to a wireless ad hoc network You can use the Wireless Setup Wizard to connect the HP All in One to a wireless ad hoc network To connect to a wireless ad hoc network 1 On the control panel of the HP All in One press Setup 2 Press w until Network is highlighted and then press OK 3 Press w to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard The setup wizard searches for available networks and then displays a list of detected network names SSIDs The infrastructure networks appear first in the list followed by available ad hoc networks The networks with the strongest signal appear first the weakest appear last 4 On the display look for the network name you created on your computer for example Mynetwork 5 Use the arrow buttons to highlight the network name and then press OK If you found your network name and selected it go on to step 6 If you do not see your network name in the list a Select Enter a New Network Name SSID The visual keyboard appears b Enter the SSID Use the arrow buttons on the HP
32. important if you have an answering machine on the same phone line as the HP All in One because you want the answering machine to answer the phone before the HP All in One does The number of rings to answer for the HP All in One should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the HP All in One to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine will answer the call and the HP All in One will monitor the line If the HP All in One detects fax tones the HP All in One will receive the fax If the call is a voice call the answering machine will record the incoming message To set the number of rings before answering from the control panel 1 Press Setup 2 Press w to highlight Basic Fax Setup and press OK 3 Press w to highlight Rings to Answer and then press OK 4 Enter the appropriate number of rings by using the keypad or press W or A to change the number of rings 5 Press OK to accept the setting Change the answer ring pattern for distinctive ringing Many phone companies offer a distinctive ringing feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number will have a different ring pattern You can set up the HP All in One to answer incoming calls that have a specific ring pattern d
33. in One is connected to a wired network or you have a USB connection the radio is not used In this case you might want to turn the radio off To turn the wireless radio on and off 1 On the control panel of the HP All in One press Setup 2 Press w until Network is highlighted and then press OK 3 Press w until Wireless Radio is highlighted and then press OK 4 Press w to highlight On or Off and then press OK Print the wireless network test The wireless network test performs a series of diagnostic tests to determine whether network setup is successful The wireless network test prints automatically when the Wireless Setup Wizard is run You also can print the wireless network test at any time Basics Guide 23 Chapter 2 To print the wireless test report 1 On the control panel of the HP All in One press Setup 2 Press w until Network is highlighted and then press OK 3 Press w until Wireless Network Test is highlighted and then press OK The Wireless Network Test prints Change advanced network settings from the control panel settings The advanced network settings are provided for your convenience However unless you are an advanced user you should not change any of these settings e Set link speed e Change IP settings Set link speed You can change the speed at which data is transmitted over the network The default is Automatic To set link speed 1 Press Setup 2 Press W until Network is highlighted
34. internal XP firewall and any other firewall or virus detection software 2 To protect your computer from virus infection disable your Internet connection If you have cable or DSL disconnect the Ethernet cable from the back of your computer If you have dial up disconnect the phone cord 3 Disable all LAN connections including Ethernet other than your wireless connection Also disable all IEEE 1394 such as Firewire i LINK or Lynx to Ethernet connections To disable LAN connections with Windows XP a Click the Windows Start button click Control Panel and then double click Network Connections b Right click each Local Area Connection and then click Disable If you see Enable on the pop up menu the Local Area Connection is already disabled To turn off the Windows firewall with Windows XP Service Pack 2 a On the Windows Control Panel click Security Center b Click Windows Firewall and select Off dnjas yJOMJON To turn off the Windows firewall with Windows XP Service Pack 1 a On the Windows Control Panel open Network Connections b Click Change settings of this connection c Click the Advanced tab d Deselect the firewall protection check box To create a network profile S Note The HP All in One comes configured with a network profile with hpsetup as the SSID However for security and privacy HP recommends you create a new network profile on your computer as described here and then run the Wireless S
35. network and then click Next The Searching screen appears as the Setup program searches for the HP All in One on the network 5 On the Printer Found screen verify that the printer description is correct If more than one printer is found on the network the Printers Found screen appears Select the HP All in One you want to connect To see the device settings on the HP All in One print the network configuration page If the device description is correct select Yes install this printer 7 Atthe prompt restart your computer to finish the installation process When you have finished installing the software the HP All in One is ready for use 8 Ifyou disabled a firewall or virus detection software on your computer make sure to enable it again 9 To test your network connection go to your computer and print a self test report to the HP All in One D To install the Mac HP All in One software 1 Quit all applications running on your Mac 2 Insert the Mac CD that came with the HP All in One into the CD ROM drive on your Mac 3 Double click the HP All in One installer icon 4 Inthe Authenticate dialog enter the Administrator password used to access your Mac or network The installer software looks for HP All in One devices 12 HP Photosmart C6100 All in One series 5 From the HP Installer dialog select your language and the HP All in One you want to connect 6 Follow the onscreen instructions to complete all
36. oO lt o 2 Chapter 4 To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray 1 Raise the output tray until it goes no further Insert the stack of photo paper into the photo tray with the short edge forward and the glossy side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you Slide the paper length and paper width guides inward against the stack of photo paper until the guides stop Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide Push in the photo tray and then lower the output tray Avoid paper jams To help avoid paper jams follow these guidelines 60 Remove printed papers from the output tray frequently Do not leave originals on the glass If you load an original in the automatic document feeder while there is already an original on the glass the original can jam in the automatic document feeder Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn HP Photosmart C6100 All in One series e If you are printing labels ensure that the label sheets are no more than two years old Labels on older sheets might peel off when the paper is pulled through
37. such as those with Z alternating short and long ringing patterns If you are having problems with a ring pattern of this type ask your phone company to assign a non alternating ring pattern If you are not using a distinctive ring service make sure that the Distinctive Ring setting on the HP All in One is set to All Rings Cause The Distinctive Ring setting is not set to All Rings and you are not using a distinctive ring service Solution If you are not using a distinctive ring service make sure that the Distinctive Ring setting on the HP All in One is set to All Rings t fo Q Q 5 o ao c D c fo fo Z wn K Q S e Cause The fax signal level might not be strong enough which can cause fax reception problems Solution If the HP All in One shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception e Ifyou are using a splitter or extension cables try removing them and connecting the HP All in One directly to the telephone wall jack e To find out if other equipment is causing a problem disconnect everything except the HP All in One from the phone line and then try to receive a fax If
38. the HP All in One and cause paper jams e Donot combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type e Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray e Do not force paper too far forward in the input tray e Use paper types that are recommended for the HP All in One Make a copy You can make quality copies from the control panel To make a copy from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down in the right front corner of the glass 3 Press Start Copy Black or Start Copy Color to begin copying Scan an image You can start a scan from your computer or from the HP All in One This section explains how to scan from the control panel of the HP All in One only To use the scan features the HP All in One and computer must be connected and turned on The HP All in One software must also be installed and running on your computer prior to scanning To verify that the HP All in One software is running on a Windows computer look for the HP All in One icon in the system tray at the lower right side of the screen near the time can cause the HP All in One to lose some of its scan functionality If this happens you can restore full functionality by restarting your computer or by
39. with the HP All in One Make sure the HP All in One is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the HP All in One should be greater than the number of rings to answer for the answering machine Set your answering machine to a low number of rings and the HP All in One to answer in the maximum number of rings supported by your device The maximum number of rings varies by country region In this setup the answering machine will answer the call and the HP All in One will monitor the line If the HP All in One detects fax tones the HP All in One will receive the fax If the call is a voice call the answering machine will record the incoming message Cause You have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company and the Distinctive Ring setting on the HP All in One does not match Solution If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring setting on the HP All in One is set to match For example if the phone company has assigned your number a double ring pattern make sure Double Rings is selected as the Distinctive Ring setting 89 fo c T o n gt fo 2 e o Ss a n c ke a Chapter 5 A Note The HP All in One cannot recognize some ring patterns
40. Change basic network settings from the control panel 22 The HP All in One control panel enables you to set up and manage a wireless connection and to perform a variety of network management tasks This includes viewing the network settings restoring the network defaults turning the wireless radio on and off and changing the network settings e Use the Wireless Setup Wizard View and print network settings Restore network defaults Turn the wireless radio on and off Print the wireless network test Use the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to the HP All in One To run the Wireless Setup Wizard 1 On the control panel of the HP All in One press Setup 2 Press W until Network is highlighted and then press OK 3 Press w to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard View and print network settings You can display a summary of the network settings on the HP All in One control panel or you can print a more detailed configuration page The network configuration page lists all of the important network settings such as the IP address link speed DNS and mDNS HP Photosmart C6100 All in One series To view and print the network settings 1 On the control panel of the HP All in One press Setup 2 Press w until Network is highlighted and then press OK The Network Menu appears 3 Press w until View Network
41. Chapter 3 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One on the same phone line as a computer with two phone ports 1 2 6 7 Remove the white plug from the port labeled 2 EXT on the back of the HP All in One Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One Connect a phone to the OUT port on the back of your computer dial up modem Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 27249 Note Ifyou do not use the supplied cord to connect from the telephone wall EZ jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting 23349 Note If you do not turn off the automatic fax reception setting in your modem software the HP All in One will not be able to receive faxes Turn off the Auto Answer setting Run a fax test You must be availab
42. EasySetup if your access point supports this feature See the documentation that came with your access point to find out if your access point supports using EasySetup and for additional setup instructions 14 N Caution To prevent other users from accessing your wireless network HP strongly recommends to use a password or passphrase and to use a unique SSID to your access point Your access point might have been shipped with a default SSID which can be accessed by other users using the same default SSID For more information on how to change the SSID see the documentation that came with your access point EA Note Before connecting to a wireless infrastructure network ensure that the ethernet cable is not connected to the HP All in One To connect the HP All in One with the Wireless Setup Wizard 1 Write down the following information about your access point Network Name also called SSID WEP Key WPA Passphrase if needed If you do not know where to find this information see the documentation that came with your wireless access point You might be able to find the SSID and the WEP key or WPA passphrase on the Embedded Web Server EWS for the access point HP Photosmart C6100 All in One series For information on how to open the access point EWS see the access point documentation 27279 Note Ifthe network is set up with an Apple AirPort base station and you are EZ using a password instead of WEP HEX or WEP ASCI
43. HP Photosmart C6100 All in One series Basics Guide invent HP Photosmart C6100 All in One series Basics Guide 2006 Hewlett Packard Development Company L P rh POF J Adobe and the Acrobat logo are trademarks of Adobe Systems Incorporated Windows Windows NT Windows ME Windows XP and Windows 2000 are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Energy Star and Energy Star logo are US registered marks of the United States Environmental Protection Agency Publication number Q8191 90225 Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Contents Basics Guide HP All in One OVECVICW 62 250 cscsecesaicaidacecsesseeessadesteseadenintescedias sei a Aa ae Ea eN ri 3 The HP All in One ata G
44. I to access this network you need to get the equivalent WEP key See the documentation that came with the Apple AirPort base station for more information N On the control panel of the HP All in One press Setup Press w until Network is highlighted and then press OK 4 Press w to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard The setup wizard searches for available networks and then displays a list of detected network names SSIDs The networks with the strongest signal appear first the weakest appear last The wireless network test also runs performing a series of diagnostic tests to determine whether network setup is successful The wireless network test prints upon completion of the test 5 Press w to highlight the name of the network you wrote down in step 1 and then press OK o dn S yJOMJON If you do not see your network name in the list a Select Enter a New Network Name SSID If necessary use the w to highlight it and then press OK The visual keyboard appears b Enter the SSID Use the arrow buttons on the HP All in One control panel to oo a letter or number on the visual keyboard and then press OK to select 44449 Note You must enter the exact uppercase capital and lowercase E small letters Otherwise the wireless connection will fail c When you are finished entering the new SSID use the arrow buttons to highlight Done on the visual keyboard and the
45. P All in One may be slightly distorted e HP recommends using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields Acoustic information If you have Internet access you can get acoustic information from the HP Web site Go to www hp com support Environmental product stewardship program Hewlett Packard is committed to providing quality products in a environmentally sound manner For information on HP s Environmental product stewardship program see the onscreen Help Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region For a complete listing of regulatory notices see the onscreen Help Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0605 02 This regulatory number should not be confused with the marketing name HP Photosmart C6100 All in One series etc or product numbers Q8191A etc Ink cartridge warranty information The HP ink cartridge s warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty dat
46. P All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial HP Photosmart C6100 All in One series splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter e f your computer has two phone ports set up the HP All in One as described below Back view of the HP All in One Telephone wall jack IN phone port on your computer dnjas Xej OUT phone port on your computer Telephone Computer with modem Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port Oo RR win To set up the HP All in One on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the HP All in One 2 Find the p
47. Paper tray extender also referred to as the tray extender 7 Paper width and paper length guides for the photo tray 8 Paper length guide for the main input tray 9 Photo tray 10 Ink cartridge door 11 Front USB port for your camera or other storage device 12 Memory card slots and Photo light 13 Control panel 4 HP Photosmart C6100 All in One series continued Label Description 14 Glass 15 Lid backing Label Description 1 Ethernet port 2 Rear USB port 3 Power connection 4 1 LINE fax and 2 EXT phone ports 5 Rear door z Use only with the power adapter supplied by HP Control panel features The following diagram and related table provide a quick reference to the HP All in One control panel features NS 3 Mo R O00 z 0 ees amp OOD g mAN orno BB Basics Guide 5 x v 2 z fe 5 c lt s z 2 2 f gt a Q aq a x Chapter 1 Label Name and Description 1 Color graphics display also referred to as the display Displays menus photos and messages The display can be pulled up and angled for better viewing 2 Back button Returns to the previous screen on the display 3 Preview Displays a preview of a copy or photo job 4 Setup Presents the Setup Menu for generating reports changing fax and network
48. Ring to match the ring pattern assigned to your fax number the HP All in One might answer both voice calls and fax calls or it might not answer at all 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Run a fax test The HP All in One will automatically answer incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax 42 HP Photosmart C6100 All in One series Case E Shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the HP All in One as described in this section Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port 3 Telephone optional To set up the HP All in One with a shared voice fax line 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One dnjas Xej 23249 Note If you do not use the supplied cord to connect from the telephone wall EZ jack to the HP All in One you might not be able to fax successful
49. SL service make sure that you have a DSL filter connected or you will not be able to fax successfully The DSL service sends out a digital signal on the phone HP Photosmart C6100 All in One series Basics Guide line that can interfere with the HP All in One preventing the HP All in One from sending and receiving faxes The DSL filter removes the digital signal and allows the HP All in One to communicate properly with the phone line To check if you already have a filter installed listen to your phone line or dial tone If you hear noise or static on the line you probably do not have a DSL filter installed or it is installed incorrectly Obtain a DSL filter from your DSL provider If you already have a DSL filter make sure it is connected correctly Cause Another process has caused an error in the HP All in One Solution Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the HP All in One will not send or receive a fax until the error condition is resolved You can also check the status of the HP All in One by clicking Status in the HP Solution Center Cause You are using either a PBX or an ISDN converter terminal adapter Solution e Make sure the HP All in One is connected to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible S N
50. Solution The first time you set up and use the HP All in One make sure to install the ink cartridges that were shipped with your device The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly To resolve this error replace the affected ink cartridge s with the ink cartridges that were shipped with the HP All in One For more information see Replace the ink cartridges Basics Guide 105 3 c T o N gt 2 e o Ss 2 n c ke 5 a t fo Q Q 5 no ao c D c fo fo Z wn K Q S e Chapter 5 Support process If you have a problem follow these steps 1 Check the documentation that came with the HP All in One 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the HP All in One Valuable HP All in One and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the HP All in One 3 Call HP support Support options and availability vary by device country region and language HP support by phone For a list of support phone numbers see the inside back
51. Support area click Onscreen Guide or Troubleshooting Ifyou click Onscreen Guide a pop up menu appears You can choose to open the welcome page for the entire Help system or to go specifically to the Help for the HP All in One Ifyou click Troubleshooting the Troubleshooting and support page opens To access the HP Photosmart Mac Help On the Help menu in the HP Photosmart Studio choose HP Photosmart Mac Help The HP Photosmart Mac Help appears 8 HP Photosmart C6100 All in One series 2 Wired Network setup This section describes how to connect the HP All in One to a network and how to view and manage network settings If you want to See this section Connect to a wired Ethernet network Wired network setup Connect to a wireless network with an access point 802 11 Integrated wireless WLAN 802 11 network setup Connect to a wireless network without an access point Wireless ad hoc network setup Install the HP All in One software for use in a networked environment Install the software for a network connection Add connections to more computers on the network Connect to additional computers on a network Change the HP All in One from a USB connection to a network connection Note Use the instructions in this section if you first installed the HP All in One with a USB connection and you now want to change to either a wireless or Ethernet network connectio
52. The internal networking component and device firmware revision Revision code Note If you call HP Support depending on the problem you might be asked to provide the firmware revision code Hostname The TCP IP name assigned by the installation software to the device By default this is the letters HP followed by the last 6 digits of the Media Access Control MAC address Admin Status of the administrator s password for the Embedded Web Password Server e Set Password is specified You must enter the password to make changes to the Embedded Web Server parameters e Not Set No password is set A password is not required for making changes to the Embedded Web Server parameters dnjas yJOM JON mDNS Some local and ad hoc networks do not use central DNS servers They use a DNS alternative called mDNS With mDNS your computer can find and use any HP All in One connected to your local area network It can also work with any other Ethernet enabled device that appears on the network Wired 802 3 network settings The following table describes the 802 3 wired settings shown on the network configuration page Parameter Description Hardware The Media Access Control MAC address that identifies the HP All Address MAC in One This is a unique 12 digit identification number assigned to networking hardware for identification including routers switches and other such devices No two pieces of hardware have
53. asics Guide If you are using either a PBX or an ISDN converter terminal adaptor connect the HP All in One to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible 47749 Note Some ISDN systems allow you to configure the ports for specific E phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar If you are using a PBX phone system set the call waiting tone to off S Note Many digital PBX systems include a call waiting tone that is set to on Z by default The call waiting tone will interfere with any fax transmission and you will not be able to send or receive faxes with the HP All in One Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone If you are using a PBX phone system dial the number for an outside line before dialing the fax number Make sure you use the supplied cord to connect from the telephone wall jack to the HP All in One If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or of
54. ate a new network profile A Note The HP All in One comes configured with a network profile with E hpsetup as the SSID However for security and privacy HP recommends you create a new network profile on your computer as described here and then run the Wireless Setup Wizard to detect the new network 18 HP Photosmart C6100 All in One series 1 Make sure that your AirPort is turned on When AirPort is turned on the following icon appears in the menu bar Show AirPort must be selected in the menu bar To check this click on the AirPort icon If Turn Airport On is available select it to turn on AirPort If the AirPort icon is not present do the following a On the Network Preferences screen select Airport Panel b Enable Allow the computer to create networks c Enable Show Airport status in menu bar Click the AirPort icon Select Create Network 4 On the Computer to Computer dialog click in the Name box and enter a new network name For example you can type the name Mynetwork or something more meaningful such as your initials Grn dnjas yJOMJON 22949 Note Notice that the M in Mynetwork is uppercase capital and the rest E of the letters are lowercase small This is important to remember in case you need to enter the SSID at a later time on the Wireless Setup Wizard In the Channel box use the default Automatic setting Click Show Options To enable encryption for security select the Encrypti
55. ated ink cartridge s are out of ink Solution Replace the indicated ink cartridge s with new ink cartridge s For more information see Replace the ink cartridges Ink cartridge s are expired Cause The ink in the indicated ink cartridge s is at the expiration date Solution Each ink cartridge has an expiration date The purpose of expiration is to protect the printing system and to ensure ink quality When you receive an ink cartridge s are expired message remove and replace the expired ink cartridge and then close the message You can also continue printing without replacing the ink cartridge by following the instructions on the HP All in One or the ink cartridge expiration message on your computer screen HP recommends replacing the expired ink cartridges HP cannot guarantee the quality or reliability of expired ink cartridges Device service or repairs required as a result of using expired ink will not be covered under warranty For more information see e Replace the ink cartridges e Ink cartridge warranty information Ink expiration near Cause The ink in the indicated ink cartridge s is near expiration Solution One or more of the ink cartridges are near their expiration date Each ink cartridge has an expiration date The purpose of expiration is to protect the printing system and to ensure ink quality When you receive an ink cartridge s are expired message 102 HP Photosmart C6100 All in One series remove and replace
56. available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply
57. ave problems sending and receiving faxes Make sure you connect the HP All in One to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the HP All in One to an analog phone line and try sending or receiving a fax After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing If the Dial Tone Detection test continues to fail contact your telephone company and have them check the phone line The Fax Line Condition test failed Basics Guide Solution Make sure you connect the HP All in One to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the HP All in One to an analog phone line and try sending or receiving a fax Check the connection between the telephone wall jack and the HP All in One to make sure the phone cord is secure Make sure you have correctly connected the HP All in One to the telephone wall jack Using the phone cord supplied in the box with the HP All in One connect one end to your telep
58. ay automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the automatically adjusted settings you can manually set the paper size and type for print and copy jobs e Load an original in the automatic document feeder e Load an original on the glass e Load 10 x 15 cm 4 x 6 inch photo paper Load an original in the automatic document feeder 58 You can copy scan or fax a single or multiple page letter A4 or legal size document by placing it in the document feeder tray The automatic document feeder holds up to 50 sheets of letter or A4 paper or 35 sheets of legal paper A Note Some features such as the Fit to Page copy feature do not work when you load your originals in the automatic document feeder You must load your originals on the glass N Caution Do not load photos in the automatic document feeder this might cause damage to your photos To load an original in the document feeder tray 1 Load your original with the print side up into the document feeder tray Slide the paper into the automatic document feeder until you hear a beep or see a message on the display indicating that the HP All in One detected the pages you loaded If you are loading legal paper flip open the feeder tray extender before loading the paper Tip For mor
59. ay to get a brief overview of the software included with your HP All in One You ll learn how the software you installed with your HP All in One can help you edit organize and print your photos e Onscreen Help The onscreen Help provides detailed instructions on features of your HP All in One that are not described in this Basics Guide including features that are only available using the software you installed with your HP All in One For more information see Access the onscreen Help e Help from your device Help is available from your device and contains additional information on select topics To access help from the control panel press the Help button e Readme The Readme file contains the most recent information which might be not be found in other publications Install the software to access the Readme file e www hp com support If you have Internet access you can get help and support from the HP website This website offers technical support drivers supplies and ordering information z K 2 o gt o a Q lt q a Access the onscreen Help This guide describes a sampling of the features available so you can get started using the HP All in One Explore the onscreen Help that came with your device for information on all the features that the HP All in One supports To access the HP Photosmart Software Help on a Windows computer 1 Inthe HP Solution Center click the tab for the HP All in One 2 Inthe Device
60. ber of rings supported The maximum number of rings varies by country region In this setup the answering machine will answer the call and the HP All in One will monitor the line If the HP All in One detects fax tones the HP All in One will receive the fax If the call is a voice call the answering machine will record the incoming message Cause The HP All in One is set up to receive faxes manually which means that the HP All in One will not answer incoming calls You must be available to respond in person to incoming fax calls or the HP All in One will not receive the fax and your answering machine will record the fax tones Solution Setup the HP All in One to answer incoming calls automatically by turning on Auto Answer If it is turned off the HP All in One will not monitor incoming calls and receive faxes In this case the answering machine will answer the fax call and record the fax tones 92 HP Photosmart C6100 All in One series Network troubleshooting This section addresses problems you might encounter while setting up a network e Wired network setup troubleshooting e Wireless setup troubleshooting e Network software installation troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up a wired network e The computer is unable to discover the HP All in One e received a System Requirements Error No TCP IP e The Printer not Found screen appears during installati
61. c D c fo fo Z wn K Q S e The HP All in One is having problems sending and receiving faxes Cause The HP All in One is not set up properly for faxing Solution Follow the instructions in this guide to set up the HP All in One properly for faxing based on the equipment and services you have on the same phone line as the HP All in One Then run a fax test to check the status of the HP All in One and to make sure you set it up properly The HP All in One prints a report with the results of the test If the test fails review the report for information on how to fix the problem Cause The HP All in One is turned off Solution Look at the display on the HP All in One If the display is blank and the On button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The wrong phone cord is used to connect the HP All in One or the phone cord is plugged into the wrong port Solution phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam EA Note This possible solution applies only in the countries regions that re
62. ceive a 2 wire Make sure you used the phone cord supplied in the box with the HP All in One to connect to the telephone wall jack One end of this special 2 wire phone cord should be connected to the 82 HP Photosmart C6100 All in One series Basics Guide port labeled 1 LINE on the back of the HP All in One and the other end to your telephone wall jack as shown below Telephone wall jack N Use the phone cord supplied in the box with the HP All in One This special 2 wire phone cord is different from the more common 4 wire phone cords you might already have in your office Check the end of the cord and compare it to the two types of cords shown below If you used a 4 wire phone cord disconnect it find the supplied 2 wire phone cord and then connect the 2 wire phone cord to the port labeled 1 LINE on the back of the HP All in One If the HP All in One came with a 2 wire phone cord adaptor you can use it with a 4 wire phone cord in case the supplied 2 wire phone cord is too short Attach the 2 wire phone cord adaptor to the port labeled 1 LINE on the back of the HP All in One Attach your 4 wire phone cord to the open port on the adaptor and to the telephone wall jack For more information on using the 2 wire phone cord adaptor see the documentation that came with it Cause Other office equipment such as an answering machine or a telephone is not set up properly with the HP All in One Solution
63. ceive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One A Note If you use the 2 EXT port to connect to the telephone wall jack you will E not be able to send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine or a telephone 78 HP Photosmart C6100 All in One series Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port 2 After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the HP All in One is ready for faxing 3 Try to send or receive a test fax Make sure you use the phone cord that came with the HP All in One If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All in One you might not be able to send or receive faxes After you plug in the phone cord that came with the HP All in One run the fax test
64. cessfully to the network go to your computer to install the software Connect to additional computers on a network You can connect the HP All in One to more than one computer on a small network of computers If the HP All in One is already connected to a computer on a network for each additional computer you must install the HP All in One software During installation of a wireless connection the software will discover the SSID network name of the existing network Once you have set up the HP All in One on the network you will not need to configure it again when you add additional computers dnjas yiomjeN 4 9 Note You can connect the HP All in One to either a wireless or wired network but not both at the same time Change the HP All in One from a USB connection to a network connection If you first install the HP All in One with a USB connection you can later change to either a wireless or Ethernet network connection If you already understand how to connect to a network you can use the general directions below 22949 Note For optimal performance and security in your wireless network use an E access point such as a wireless router to connect the HP All in One To change a USB connection to an integrated wireless WLAN 802 11 connection 1 Unplug the USB connection from the back of the HP All in One 2 Onthe control panel of the HP All in One press Setup 3 Press w until Network is highlighted and then press OK 4
65. computer The HP All in One can be used with any software application that allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters Copy The HP All in One enables you to produce high quality color and black and white copies on a variety of paper types You can enlarge or reduce the size of an original to fit a specific paper size adjust the darkness of the copy and use special features to make high quality copies of photos including borderless copies Scan Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos magazine articles and text documents on the HP All in One Fax You can use the HP All in One to send and receive faxes including color faxes You can set up speed dial entries to send faxes quickly and easily to frequently used numbers From the control panel you can also set a number of fax options such as resolution and the contrast between lightness darkness on the faxes you send Basics Guide 3 Chapter 1 The HP All in One at a glance z 2 2 f gt a Q q a Label Description 1 Automatic document feeder 2 Color graphics display also referred to as the display 3 Output tray 4 Paper width guide for the main input tray 5 Main input tray also referred to as the input tray 6
66. correct type of paper is loaded in the input tray Solution If you have color or photo paper loaded in the input tray when you align the printer the alignment might fail Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print head assembly or sensor is defective Solution Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Replace ink cartridges soon Cause This warning indicates one or more ink cartridge is out of ink 104 HP Photosmart C6100 All in One series Solution You might be able to continue printing for a short period of time with ink remaining in the print head assembly Replace the indicated ink cartridge s or press OK on the control panel to continue For more information see Replace the ink cartridges Wrong ink cartridge s installed Cause The wrong ink cartridge s are installed Solution The first time you set up and use the HP All in One make sure to install the ink cartridges that were shipped with your device The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly
67. cover of this guide e Phone support period e Placing a call e After the phone support period Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the HP All in One Be prepared to provide the following information e Model number located on the label on the front of the HP All in One e Serial number located on the back or bottom of the HP All in One e Messages that appear when the situation occurs e Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm HP All in One was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP All in One at additional costs Go to www hp com support sele
68. ct your country region and language then explore the services and warranty area for information about the extended service plans 106 HP Photosmart C6100 All in One series 6 Technical information The technical specifications and international regulatory information for the HP All in One are provided in this section System requirements Software system requirements are located in the Readme file Paper specifications This section contains information about paper tray capacities and paper sizes Paper tray capacities o 2 Type Paper weight Paper tray Output trayt Photo tray 5 i Plain paper 20 to 24 Ib 75 to Up to 100 20 Ib 50 20 Ib paper n a gt 90 gsm paper T Legal paper 20 to 24 Ib 75 to Up to 100 20 Ib 50 20 Ib paper n a z 90 gsm paper S Cards 110 Ib index max Up to 40 25 Up to 20 200 gsm Envelopes 20 to 24 Ib 75 to Up to 10 10 n a 90 gsm Transparency film N A Up to 30 15 or fewer n a Labels N A Up to 30 25 n a 4 x 6 inch 10 x 15 cm 145 Ib Up to 30 25 Up to 20 Photo paper 236 gsm 8 5x 11 inch 216x279 N A Up to 30 10 n a mm Photo paper Maximum capacity t Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently i Maximum capacity Paper sizes For a complete list of supported media sizes see the printer software Print specif
69. cting Cause Another device in the vicinity connected to your access point before the HP All in One was able to connect Solution Cancel the setup and start over Network software installation troubleshooting 98 This section addresses network setup problems you might encounter after establishing the network connection inserting the CD and starting the software installation e received a System Requirements Error No TCP IP e The Printer Not Found screen appears during installation I received a System Requirements Error No TCP IP Cause Your Local Area Network LAN card is not installed properly Solution Make sure your LAN card is installed properly and set up for TCP IP See the instructions that came with your LAN card The Printer Not Found screen appears during installation Cause A firewall anti virus or anti spyware application is preventing the HP All in One from accessing your computer Solution Uninstall the HP All in One software and then reboot your computer Temporarily disable the firewall anti virus or anti spyware and then reinstall the HP All in One software You can re enable your firewall anti virus or anti spyware application after installation is complete If you see firewall pop up messages you must accept or allow the pop up messages For more information see the documentation provided with the firewall software Cause A Virtual Private Network VPN is preventing the HP All in One from accessin
70. e 95 e c z O N fo fo e vo o Ss a n c xe Ss e a Chapter 5 Solution Access the Embedded Web Server and turn on the Broadcast SSID option You can also use the Enter a New Network Name SSID option in the Wireless Setup Wizard Cause The access point infrastructure or computer ad hoc is out of range Solution In order to establish a good signal between the HP All in One and access point infrastructure or computer ad hoc you might have to experiment a bit Assuming the equipment is functioning properly try doing the following things separately or in combination e If there is a long distance between your computer or access point and the HP All in One move them closer together e Ifthere are metal objects such as a metal bookcase or refrigerator in the transmission path clear the path between the HP All in One and the computer or access point e Ifa cordless telephone microwave or other device that emits radio signals transmitting at 2 4 GHz is nearby move it farther away to reduce radio interference t fo Q Q 5 o ao c D c fo fo Z wn K Q S e Cause The SSID is out of sight at the bottom of the list Solution Press W to scroll to the bottom of the list Infrastructure entries are listed first ad hoc last Cause The access point firmware needs updating Solution Check for firmware updates for your access point on the manufacture
71. e You entered the wrong mode ad hoc or infrastructure or security type Solution Enter the correct mode or security type Use the Embedded Web Server to compare the wireless settings of the HP All in One with the wireless settings for your access point Change either the device or access point settings so that both the HP All in One and the access point have matching wireless settings Cause MAC filtering is enabled on your access point Solution Keep MAC filtering enabled but change the settings to allow the access point to communicate with the HP All in One Error message Cannot connect to network Unsupported authentication or encryption type Cause Your network is configured with an authentication protocol not supported by the HP All in One Solution Open the Embedded Web Server of your access point and change the security settings Use one of the supported protocol types listed in the Embedded Web Server Types not supported include LEAP PEAP EAP MD5 EAP TLS or EAP TTLS Error message Invalid WEP Key Cause An invalid WEP key was entered Solution If you do not know the WEP key see the documentation that came with your access point The WEP key is stored within the access point Usually you can find the WEP key by logging on to the Embedded Web Server of your access point through your computer Cause The WEP key index setting of your access point does not match the WEP key index setting of the HP All in One Solution
72. e has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated Basics Guide 109 oO oO gt z i El e 5 3 a fe s Chapter 6 Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Accessories 1 year unless otherwise stated A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover S any other problems including those that arise as a result of 2 a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the
73. e help on loading originals in the automatic document feeder Q refer to the diagram engraved in the document feeder tray HP Photosmart C6100 All in One series 2 Slide the paper guides inward until they stop at the left and right edges of the paper 27749 Note Remove all originals from the document feeder tray before lifting the lid on E the HP All in One Load an original on the glass You can copy scan or fax up to letter or A4 size originals by loading them on the glass If your original is legal size or contains multiple full size pages load it in the automatic document feeder A Note Many ofthe special features will not work correctly if the glass and lid backing are not clean To load an original on the glass 1 Remove all originals from the document feeder tray and then lift the lid on the HP All in One 2 Load your original print side down in the right front corner of the glass s Tip For more help on loading an original refer to the engraved guides along Ai the edge of the glass 3 Close the lid Load 10 x 15 cm 4 x 6 inch photo paper You can load up to 10 x 15 cm 4 x 6 inch photo paper into the photo tray of the HP All in One For the best results use 10 x 15 cm 4 x 6 inch HP Premium Plus Photo Paper or HP Premium Photo Paper n oO ey o x v 2 T gt 7 Oo e oO T c s oO 7 Basics Guide 59 2 o b Z oO 2 oO 0 7 z a I
74. e ink cartridges Solution Check that the ink cartridges are installed properly and have ink Cause The HP All in One might not be turned on Solution Look at the display on the HP All in One If the display is blank and the On button is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The HP All in One might be out of paper Solution Load paper in the input tray Fax setup troubleshooting This section contains fax setup troubleshooting information for the HP All in One If the HP All in One is not set up properly for faxing you might experience problems when sending faxes receiving faxes or both 76 HP Photosmart C6100 All in One series The fax test failed If you ran a fax test and the test failed review the report for basic information about the error For more detailed information check the report to see which part of the test failed and then review the appropriate topic in this section for solutions to try The Fax Hardware Test failed The Fax Connected to Active Telephone Wall Jack test failed The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed The Dial Tone Detection test failed The Fax Line Condition test failed fo c T o N gt fo 2 e o Ss 2 n c ke 5
75. eceive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls Cause You have a computer dial up modem on the same phone line as the HP All in One Solution If you have a computer dial up modem on the same phone line as the HP All in One check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the HP All in One from receiving fax calls Cause If you have an answering machine on the same phone line with the HP All in One you might have one of the following problems e Your outgoing message might be too long or too loud to allow the HP All in One to detect fax tones and the sending fax machine might disconnect e Your answering machine might not have enough quiet time after your outgoing message to allow the HP All in One to detect fax tones This problem is most common with digital answering machines Solution If you have an answering machine on the same phone line with the HP All in One do the following e Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem e Reconnect the answering machine and
76. ect an original loaded in the automatic document feeder the Feeder Empty prompt appears Make sure your original is loaded print side down on the glass and then press w to highlight Fax original from scanner glass and press OK 1 Tip Ifthe recipient reports issues with the quality of the fax you sent you ple can try changing the resolution or contrast of your fax Replace the ink cartridges Follow these instructions when you need to replace ink cartridges S Note If you are installing ink cartridges in the HP All in One for the first time be Z sure to use only the ink cartridges that came with the device The ink in these cartridges is specially formulated to mix with the ink in the print head assembly at first time setup Cc n oO e gt o x v 2 T s 7 Oo oO T c s oO 7 If you do not already have replacement ink cartridges for the HP All in One to order cartridges go to www hp com learn suresupply If prompted choose your country Basics Guide 67 Chapter 4 region follow the prompts to select your product and then click one of the shopping links on the page To replace the ink cartridges 1 Make sure the HP All in One is turned on 2 Open the ink cartridge door by lifting from the front center of the device until the door locks into place 3 Squeeze the tab below an ink cartridge to release the latch inside the HP All in One and then lift the latch If you are replacing t
77. ed photo a Press OK to display the selection menu b Press w to highlight Copies and then press OK c Press A or w to increase or decrease the number of copies and then press OK To edit the selected photo before printing a Press OK to display the selection menu b Press w to highlight Edit Photo and then press OK To select additional photos for printing a Press lt or gt to scroll through the photos on your memory card or storage device b When the photo you want to print appears press OK c Press OK to select Select to Print d Repeat these steps for each photo you want to print 8 When you are done changing print settings and selecting photos press OK to display the selection menu 9 Press w to highlight Done Selecting and then press OK The Print Summary screen appears 10 Press A or w to highlight one of the following options and then press OK Print Options Enables you to manually specify the type of paper on which you are printing and whether you want to print a date and time stamp on your photo By default the Paper Type is set to Automatic and the Date Stamp setting is set to Off If you want you can change the defaults of these settings with the Set New Defaults option Print Preview Displays a preview of what your printed page will look like This enables you to verify your settings before printing and wasting paper and ink on potential mistakes Print Now Prints your photos with the size
78. em without a router and I do not have IP addresses Cause If you have a computer with a cable modem a separate Local Area Network LAN for your other computers and no DHCP or router you must use AutolP to assign IP addresses to the other computers and to the HP All in One Solution To obtain an IP address for the computer with the cable modem Your Internet Service Provider ISP assigns either a static or dynamic IP address to the computer with the cable modem To assign IP addresses to the remaining computers and the HP All in One Use AutolP to assign IP addresses to the remaining computers and the HP All in One Do not assign a static IP address Wireless setup troubleshooting This section addresses problems you might encounter setting up a network Check the device display for specific error messages e You do not see the SSID Weak signal Error message Cannot connect to network Error message Cannot connect to network Unsupported authentication or encryption type Error message Invalid WEP Key Error message Invalid passphrase Error message The access point timed out before a connection could be made Error message More than 1 SecureEZ Setup access point found Error message Another device connected to the access point before your device tried connecting You do not see the SSID Cause Your access point is not broadcasting its network name SSID because the Broadcast SSID option is turned off Basics Guid
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80. er outlet e Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e Ifyou plugged the HP All in One into a switched outlet make sure the switch is on If it is switched to on but still does not work then there might be a problem with the power outlet 74 HP Photosmart C6100 All in One series Cause You pressed the On button too quickly Solution The HP All in One might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the HP All in One to turn on If you press the On button again during this time you might turn the device off Warning Ifthe HP All in One still does not turn on it might have a mechanical failure Unplug the HP All in One from the power outlet and contact HP Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support fo c T o N gt fo 2 e o Ss 2 n c ke 5 a I connected the USB cable but am having problems using the HP All in One with my computer Cause The USB cable was connected before the software was installed Connecting the USB cable before prompted can cause errors Solution You must first install the software that came with the HP All in One before connecting the USB cable During installati
81. ertain recycled paper Solution Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor on the print head assembly Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support t fo Q Q 5 o ao c D c fo fo Z wn K Q S e The wrong measurements are showing in menus on the display Cause You might have selected the incorrect country region when setting up the HP All in One The country region you select determines the paper sizes shown on the display Solution To change the country region you must reset the language settings You can change the language settings at any time from the Preferences menu I received a message on the display about a paper jam or a blocked print head assembly Solution If either a paper jam or blocked print head assembly error message appears on the display there might be some packing material inside the HP All in One Open the ink cartridge door and check for obstructions in the device Remove any packing materials or other obstructions The HP All in One does not print Cause The HP All in One and computer are not communicating with each other Solution Check the connection between the HP All in One and computer Cause There might be a problem with one or more of th
82. escription The number of packets transmitted by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off When a message is transmitted over a packet switching network it is broken up into packets Each packet contains the destination address as well as the data Total Packets received The number of packets received by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off Wireless 802 11 network settings The following table describes the 802 11 wireless settings shown on the network configuration page Parameter Description Hardware Address MAC The Media Access Control MAC address that identifies the HP All in One This is a unique 12 digit identification number assigned to networking hardware for identification including wireless access points routers and other such devices No two pieces of hardware have the same MAC address Two MAC addresses are assigned one for wired Ethernet and one for wireless 802 11 Note Some Internet service providers ISPs require that you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation IP Address This address uniquely identifies the device on the network IP addresses are assigned dynamically through DHCP or AutolP You can also set up a static IP address thoug
83. etup Wizard to detect the new network Make sure you have prepared your computer as instructed in the above task 2 Inthe Control Panel double click Network Connections On the Network Connections window right click the Wireless Network Connection If you see Enable on the pop up menu select it Otherwise if you see Disable on the menu the wireless connection is already enabled Right click the Wireless Network Connection icon and then click Properties Click the Wireless Networks tab Select the Use Windows to configure my wireless network settings check box Click Add and then do the following a In Network name SSID box type in the name Mynetwork o Noose ad Note Notice that the M in Mynetwork is uppercase capital and the rest of the letters are lowercase small This is important to remember in case you need to enter the SSID at a later time on the Wireless Setup Wizard Basics Guide 17 Chapter 2 b If there is a Network Authentication list select Open Otherwise go to the next step c Inthe Data encryption list select WEP However HP recommends using a WEP key in order to secure your network Ey Note Itis possible to create a network that does not use a WEP key d Make sure that the check box is not selected next to The key is provided for me automatically If it is selected click the check box to clear it e Inthe Network key box type a WEP key that has exactly 5 or exactly 13 alpha
84. fice If the supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it 41 dnjas Xej Chapter 3 Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the HP All in One as described in this section Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One with a distinctive ring service 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 21449 Note Ifyou do notuse the supplied cord to connect from the telephone wall E jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Q gt o 77 x WL N Turn on the Auto Answer setting 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number ad Note By default the HP All in One is set to answer all ring patterns If you E do not set the Distinctive
85. g your computer Solution Temporarily disable the VPN before proceeding with the installation HP Photosmart C6100 All in One series EA Note The HP All in One functionality will be limited during VPN sessions Cause The Ethernet cable is not plugged in to the router switch or hub or the cable is defective Solution Reinsert the cables Or if necessary try a different cable Cause The HP All in One is assigned an AutolP address instead of DHCP Solution The HP All in One is not connected properly to the network Check the following e Make sure all cables are connected properly and securely e If the cables are connected properly your access point router or home gateway might not be sending an address If this is the case you might need to reset the HP All in One e Make sure the HP All in One is on the correct network fo c T o n gt fo 2 e o Ss 2 n c ke 5 a Cause The HP All in One is on the wrong subnet or gateway Solution Printa network configuration page and verify that the router and HP All in One are on the same subnet and gateway For more information see the onscreen Help that came with the HP All in One Cause The HP All in One is not turned on Solution Turn on the HP All in One Clear paper jams If the paper was loaded in the input tray you might need to clear the paper jam from the rear door Paper can also jam in the automatic document feeder Several
86. ge appears showing information for the HP All in One Q gt o 7 x p e o 2 272 9 Note If you are using a proxy server in your browser you might need to Z disable it to access the Embedded Web Server 3 Click the Networking tab 4 Click Wired 802 3 in the Connections navigation menu 5 Click Start Wizard and then follow all of the wizard instructions Network configuration page definitions The network configuration page shows the network settings for the HP All in One There are settings for general information 802 3 wired Ethernet 802 11 wireless and Bluetooth General network settings The following table describes the general network settings shown on the network configuration page Parameter Description Network Status Status of the HP All in One e Ready The HP All in One is ready to receive or transmit data e Offline The HP All in One is not currently connected to the network Active Network mode of the HP All in One connection e Wired The HP All in One is connected by Ethernet cable to an type IEEE 802 3 network e Wireless The HP All in One is connected to a wireless 802 11 network e None There is no network connection URL The IP address of the Embedded Web Server 26 HP Photosmart C6100 All in One series continued Parameter Description Note You will need to know this URL when you try to access the Embedded Web Server Firmware
87. ght want to use this feature when the self test report shows streaking or white lines through any of the blocks of color If you still have print quality problems after aligning the printer try cleaning the print head If print quality problems persist after aligning and cleaning contact HP customer support To align the printer from the control panel 1 Load letter A4 or legal unused plain white paper into the input tray 2 Press Setup The Setup menu appears 3 Press w to highlight Tools and press OK The Tools menu appears 4 Press w to highlight Align Printer and press OK 5 The HP All in One prints a test page aligns the print head and calibrates the printer Recycle or discard the page A success or failure message appears 27249 Note If you have colored paper loaded in the input tray when you align the EZ printer the alignment will fail Load unused plain white paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor or ink cartridge Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support 6 Press OK to continue 7 Recycle or discard the page Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One e Clean the g
88. h this is not recommended Note Manually assigning an invalid IP address during installation will prevent your network components from seeing the HP All in One Subnet Mask A subnet is an IP address assigned by the installation software to make an additional network available as part of a larger network Subnets are specified by a subnet mask This mask determines which of the HP All in One IP address bits identify the network and subnet and which bits identify the device itself Note It is recommended that the HP All in One and the computers that use it all reside on the same subnet Default Gateway A node on a network that serves as an entrance to another network A node in this instance can be a computer or some other device Note The address of the default gateway is assigned by the installation software Basics Guide 29 dnjas yJOMJON Q gt o 7 x p e o 2 Chapter 2 30 continued Parameter Description Configuration The protocol used to assign the IP address to the HP All in One Source e AutolP The installation software automatically determines the configuration parameters e DHCP The configuration parameters are supplied by a dynamic host configuration protocol DHCP server on the network On small networks this could be a router e Manual The configuration parameters are set manually such as a static IP address e Not Specified The mode used when t
89. hat card MS D XD DUO cm Top left CompactFlash I II Top right Secure Digital MultiMediaCard MMC Secure MultiMedia Card Bottom left xD Picture Card Bottom right Memory Stick Magic Gate Memory Stick Memory Stick Duo with user supplied adapter Memory Stick Pro 2 Press OK to select View amp Print When you press OK the most recent photo appears on the display 3 Press lt or gt to scroll through the photos on your memory card or storage device 4 When the photo you want to print appears press OK The Print menu appears By default 4 x 6 is highlighted Tip Ifyou want to print the photo using the default print settings press Print Q7 Photos The HP All in One will print a 10 x 15 cm 4 x 6 inch copy of your 7 photo onto the paper currently loaded in the photo tray 5 Press OK to select 4 x 6 7 o gt g i a a I o o 2 5 64 HP Photosmart C6100 All in One series 6 Press lt or gt to highlight a paper size and then press OK The following options are available Print one 10 x 15 cm 4 x 6 inch borderless photo on each sheet of 10 x 15 cm 4 x 6 inch photo paper Print up to three 10 x 15 cm 4 x 6 inch photos with borders on a full size sheet of paper When you press OK the selected photo reappears 7 Optional Change print settings or select additional photos to print To print more than one copy of the select
90. he HP All in One from receiving faxes and Backup Fax Reception is set to Off Solution Check for the following problems The HP All in One is turned off Press the On button to turn on the device The HP All in One is not set up properly for faxing There is no paper loaded in the input tray There is a paper jam The ink cartridge door is open Close the ink cartridge door The print head assembly is stalled Turn the HP All in One off remove any objects that are blocking the print head assembly including any packing materials and then turn the HP All in One on again 3 c T o n gt fo 2 ea o Ss 2 n c ke 5 a all faxes stored in memory are deleted including any unprinted faxes that you might have received while the HP All in One was in an error condition You will need to contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log The Fax Log is not deleted when the HP All in One is turned off After you resolve any problems found the HP All in One can begin answering incoming fax calls EY Note If Backup Fax Reception is enabled and you turn off the HP All in One Fax tones are recorded on my answering machine Cause The answering machine is not set up properly with the HP All in One or the Rings to Answer setting is not correct Solution ad Note This possible solution applies only in the countries regions that receive a
91. he HP All in One is initializing DNS server The IP address of the domain name service DNS for the network When you use the web or send an e mail message you use a domain name to do it For example the URL http Awww hp com contains the domain name hp com The DNS on the Internet translates the domain name into an IP address Devices use the IP addresses to refer to one another e IP Address The IP address of the domain name server e Not Specified The IP address is not specified or the device is initializing Note Check to see ifa DNS IP address appears on the network configuration page If no address is shown obtain the DNS IP address from your Internet service provider ISP Wireless Status Status of the wireless network e Connected The HP All in One is connected to a wireless LAN and everything is working e Disconnected The HP All in One is not connected to the wireless LAN due to incorrect settings such as the wrong WEP key the HP All in One is out of range or an Ethernet cable is plugged in and connected to an active network e Disabled The radio is turned off e Not applicable This parameter does not apply to this network type Communication Mode An IEEE 802 11 networking framework in which devices or stations communicate with each other e Infrastructure The HP All in One communicates with other network devices through a wireless access point such as a wireless router or base sta
92. he black ink cartridge lift the latch on the far left If you are replacing one of the five color ink cartridges such as yellow light cyan blue cyan light magenta pink or magenta lift the appropriate latch in the center area 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges 7 o gt g o i a o I o o 2 ao 68 HP Photosmart C6100 All in One series 4 Pull the ink cartridge toward you out of its slot to remove it 1 gt Tip You can recycle low or empty ink cartridges The HP Inkjet Supplies hye Recycling Program is available in many countries regions and lets you recycle used ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle inkjet html ha 5 Remove the new ink cartridge from its packaging and then holding it by the handle slide the ink cartridge into the empty slot Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing Cc n oO ey O I v 2 T 7 Oo e oO T c s o on Basics Guide 69 Chapter 4 7 Repeat steps 2 through 5 for each ink cartridge you are replacing 8 Close the ink cartridge door Align the printer The printer automatically aligns when ink cartridges are replaced You mi
93. he connection between the telephone wall jack and the HP All in One to make sure the phone cord is secure e Make sure you use the phone cord that came with the HP All in One If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All in One you might not be able to send or receive faxes After you plug in the phone cord that came with the HP All in One run the fax test again e Make sure you have correctly connected the HP All in One to the telephone wall jack Using the phone cord supplied in the box with the HP All in One connect one end to your Basics Guide 77 Chapter 5 telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One t fo Q Q 5 o ao c D c fo fo Z wn K Q S 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One e Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack e Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All in One and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line e Try to send or receive a test fax If you can send or re
94. he device To completely remove power turn the HP All in One off and then unplug the power cord 17 Keypad Enters fax numbers values or text 18 Auto Answer When this button is lit the HP All in One automatically answers incoming phone calls When off the HP All in One does not answer any incoming fax calls 19 Fax Menu Presents the Enter Fax Number screen to enter a fax number If you press it again the Fax Menu appears where you can select fax options HP Photosmart C6100 All in One series continued Label Name and Description z gt 20 Scan Menu Opens the Scan Menu where you can select a destination for your scan Fd 9 21 Copy Menu Selects copy options such as number of copies paper size and paper type 3 s 22 Photo Fix Automatically adjusts a photo for viewing or printing when turned on 2 Features include color effects photo brightness frames and red eye removal Press Photo Fix to turn the feature off and on By default this feature is turned on 23 Photosmart Express Launches the Photosmart Express menu for printing saving editing and sharing photos 24 Reprints Scans a photo and prints it 25 Zoom Out Zooms out to show more of a photo or multiple photos at the same time on the display 26 Zoom In Zooms in to enlarge the image on the display You can also use this button to adjust the crop box when printing 27 Direction pad Allows you to nav
95. hone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Ey Note If you do not use the supplied cord to connect from the telephone wall 4 If your modem software is set to receive faxes to your computer automatically turn off that setting 24449 Note If you do not turn off the automatic fax reception setting in your modem E software the HP All in One will not be able to receive faxes 5 Turn on the Auto Answer setting 6 Optional Change the Rings to Answer setting to the lowest setting two rings 7 Runa fax test When the phone rings the HP All in One will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case H Shared voice fax line with computer dial up modem 46 If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem connected on this phone line set up the HP All in One as described in this section Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the H
96. hone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One 3 Connect a phone to the OUT port on the back of your computer dial up modem Basics Guide 47 Q gt o 77 x WL Chapter 3 48 7 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 27249 Note Ifyou do not use the supplied cord to connect from the telephone wall Z jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting 22449 Note If you do not turn off the automatic fax reception setting in your modem E software the HP All in One will not be able to receive faxes Now you need to decide how you want the HP All in One to answer calls automatically or manually Ifyou set up the HP All in One to answer calls automatically it answers all incoming calls and receives faxes The HP All in One will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need
97. hone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 81 3 c T o n gt fo 2 e o Ss 2 n c ke 5 a Chapter 5 e Other equipment which uses the same phone line as the HP All in One might be causing the test to fail To find out if other equipment is causing a problem disconnect everything except the HP All in One from the phone line and then run the test again Ifthe Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Ifthe Fax Line Condition Test fails without the other equipment connect the HP All in One to a working phone line and continue reviewing the troubleshooting information in this section e Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it passes and the HP All in One is ready for faxing If the Fax Line Condition test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line t fo Q Q 5 o ao
98. ications Up to 1200 x 1200 rendered dpi black when printing from a computer Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200 input dpi Print speeds vary according to the complexity of the document Panorama size printing Method drop on demand thermal inkjet Language PCL3 GUI Duty cycle Up to 3000 printed pages per month Basics Guide 107 Chapter 6 Copy specifications e Copy resolution up to 4800 x 4800 Digital image processing Up to 99 copies from original varies by model Zoom to 400 fit to page varies by model Copy speeds vary according to the complexity of the document Scan specifications Image editor included Integrated OCR software automatically converts scanned text to editable text if installed Twain compliant interface Resolution up to 4800 x 4800 dpi optical varies by model 19200 dpi enhanced software Color 48 bit color 8 bit grayscale 256 levels of gray Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Fax specifications e Walk up black and white and color fax capability e Upto 110 speed dials varies by model e Upto 120 page memory varies by model based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory Manual fax send and receive Automatic busy redial up to five times varies by model Automatic no answer redial one time varies by model Confirmation and activit
99. ifferent application and then press OK A preview image of the scan appears on your computer where you can edit it Make any edits to the preview image and then click Accept when you are finished Make reprints of your photos You can scan a printed copy of a photo to make reprints in a variety of sizes up to the size of letter 8 5 x 11 inch or A4 210 x 297 mm paper By default the HP All in One is set to detect the type of paper you are using automatically For the best results when reprinting photos leave the Paper Type set to Automatic and load photo paper in the HP All in One You should only change the Paper Type if you see print quality issues using the Automatic setting To scan a photo and reprint it 1 2 62 Press Reprints When prompted load your original photo print side down on the right front corner of the glass and then do one of the following To reprint your original photo using the default print settings Press Print Photos To change print settings before reprinting your original photo a Press OK b Press 4 or gt to highlight a paper size and then press OK The paper size choices available vary depending on your country region 24949 Note Depending on the paper size you choose you might be prompted Z to choose a layout for the photos on your pages HP Photosmart C6100 All in One series c When the Fix Faded Original prompt appears highlight Yes or No as appropriate and then press OK
100. igate through menu options by pressing the up down left or right arrow buttons If you are zooming in on a photo you can also use the arrow buttons to pan around the photo and select a different area to print 28 OK Selects a menu setting or value displayed on the display 29 Attention light Indicates a problem occurred See the display for more information Use the HP Photosmart software You can use the HP Photosmart software Windows or the HP Photosmart Mac software Mac that you installed with the HP All in One to access many features not available from the control panel The software provides a fast and easy way to make prints of your photos or to purchase prints online It also provides access to other basic software features such as saving viewing and sharing your photos For more information about the software see the onscreen Help Basics Guide 7 Chapter 1 Find more information A variety of resources both printed and onscreen provide information about setting up and using the HP All in One e Setup Guide The Setup Guide provides instructions for setting up your HP All in One and installing software Make sure you follow the steps in the Setup Guide in order If you have problems during setup see Troubleshooting in the last section of the Setup Guide or see Troubleshooting and support in this guide e HP Photosmart Software Tour Windows The HP Photosmart Software Tour is a fun interactive w
101. ing your computer Solution Try temporarily disabling the VPN before proceeding with the installation EA Note The HP All in One functionality will be limited during VPN sessions Cause The Ethernet cable is not plugged in to the router switch or hub or the cable is defective 94 HP Photosmart C6100 All in One series Solution Try reinserting the cables Or if necessary try a different cable Cause The HP All in One is assigned an AutolP address instead of DHCP Solution This indicates that the HP All in One is not connected properly to the network Check the following Make sure all cables are connected properly and securely If the cables are connected properly your access point router or home gateway might not be sending an address If this is the case you might need to reset the device Make sure the HP All in One is on the correct network Cause The HP All in One is on the wrong subnet or gateway Solution Print a network configuration page and verify that the router and HP All in One are on the same subnet and gateway To print the network configuration page 14 2 3 4 On the control panel of the HP All in One press Setup Press W until Network is highlighted and then press OK Press W until View Network Settings is highlighted and then press OK Press W until Print Network Configuration Page is highlighted and then press OK This prints the network configuration page lam using a cable mod
102. inter not Found 94 unable to discover device 93 using a cable modem without a router 95 U uninstall software 73 upgrade to network 21 113 URL 26 USB cable installation 75 Vv visibility Bluetooth 33 voice mail set up with fax 44 52 Ww wall jack test fax 77 warranty 106 WEP key setup 18 wireless radio turn off 23 setup wizard troubleshoot 93 95 status 30 troubleshoot 98 wireless router 10 Z zoom button 7 114 HP Photosmart C6100 All in One series am www hp com support 021 672 280 A AA 0570 000511 Argentina Buenos Aires 54 11 4708 1600 BA i BOA 03 3335 9800 Argentina 0 800 555 5000 0800 222 47 ool Australia 1300 721 147 Australia 1902 910 910 aia 1588 2009 out of warranty Luxembourg 352 900 40 006 sterreich 43 0820 87 4417 Luxemburg 352 900 40 007 17212049 Capa Malaysia 1800 88 8588 Belgi 32 070 300 005 Mauritius 262 262 210 404 Belgique 32 070 300 004 M xico Ciudad de M xico 55 5258 9922 Brasil Sao Paulo 55 11 4004 7751 M xico 01 800 472 68368 Brasil 0 800 709 7751 081 005 010 peal 800 474 6836 Nederland 31 0900 2020 165 Ganada 1 800 hp invent New Zealand 0800 441 147 Central America amp www hp com suppo
103. ird column based on your phone system Step by step instructions are included for each case in the sections that follow If you have answered all the questions in the previous section and have none of the described equipment or services choose None from the first column in the table ho Note If your home or office setup is not described in this section set up the EZ HP All in One as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the HP All in One If you use another phone cord you might experience problems sending and receiving faxes HP Photosmart C6100 All in One series Other equipment services sharing your fax line None You answered No to all questions Recommended fax setup for parallel type phone systems Case A Separate fax line no voice calls received Recommended fax setup for serial type phone systems Case A Separate fax line no voice calls received DSL service You answered Yes to question 1 only Case B Set up the HP All in One with DSL Case B Set up the HP All in One with DSL PBX or ISDN system You answered Yes to question 2 only Case C Set up the HP All in One with a PBX phone system or an ISDN line Case C Set up the HP All in One with a PBX phone system or an ISDN line Distinctive ring service You a
104. ite fax by using the control panel as described here A Note If you need printed confirmation that your faxes were successfully sent Ez enable fax confirmation before sending any faxes Tip You can also send a fax manually from a phone or by using monitor dialing s These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you need to respond to tone prompts while dialing For more information about fax reports sending faxes manually and other fax features see the onscreen Help To send a basic fax from the control panel 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass 37949 Note If you are sending a multiple page fax you must load the originals in E the document feeder tray You cannot fax a multiple page document from the glass 2 Press Fax Menu Enter the fax number by using the keypad press A to redial the last number dialed or press W to access speed dials Tip Toadda pause in the fax number you are entering press the Symbols tes button repeatedly until a dash appears on the display 3 Press Start Fax Black If the device detects an original loaded in the automatic document feeder the HP All in One sends the document to the number you entered Ifthe device does not det
105. key for both authentication and encryption A network using server based WPA PSK authentication provides significantly stronger security and is supported in most wireless access points and wireless routers The access point or router verifies the identity of a user or device requesting access to the network before granting that access Several different authentication protocols might be used on an authentication server Encryption The type of encryption in use on the network e None No encryption is in use e 64 bit WEP A 5 character or 10 hex digit WEP key is in use e 128 bit WEP A 13 character or 26 hex digit WEP key is in use e WPA AES Advanced Encryption Standard encryption is in use This is an encryption algorithm for securing sensitive but unclassified material by US Government agencies e WPA TKIP Temporal Key Integrity Protocol an advanced encryption protocol is in use e Automatic AES or TKIP is in use e Not applicable This parameter does not apply to this network type WEP aims to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another This security method is common on wireless networks Q gt o 7 x p e o 2 Access Point The hardware address of the access point on the network to which HW Address the HP All in One is connected e MAC address The unique MAC Media Access Control hardware address of
106. laNCC 2 cccccccetececeseseeseeecceeneseceeeencencesenenenneneeneceeesnsseceeeeeenees 4 Control panel feature Sainan rrenean saat RAL eas En ETEA aE 5 Use the HP Photosmart SoftWare sisissicioiiirisiiiiiiuciiseiiiinicsioinin a iaiia 7 Find more informationem aa E 8 Access the onscreen Helpiireeronsarnneriiea senripare aia aaia 8 Network SQUUP ss niser raoe EAE EIEE EEIEIIE EPEE VE 9 Wired NetWork S tup si ccci sceccsisacessscessnsecceseidndssusesadassenesaeuscaeecsoesdearseesauensssbeidaeseees 9 Install the software for a network CONNECTION eee ceeeeteeeeeeeeeeeeeenaeeeeeeeeaeees 11 Integrated wireless WLAN 802 11 network SCtUD cece eeeeeteeeeeeeenneeeeeeeeaeeees 13 Wireless ad hoc network Setup cceceeceeeeeeneeeeeeereeeeeeneeeeeeeaaeeeseeaaeeeenneeeeeneas 16 Connect to additional computers On a NEtWOFK 02 eee ee eeeeeeeeeeeeeeeeeettaeeeeeeeaaes 21 Change the HP All in One from a USB connection to a network connection 21 Manage your network SettingS ccc eeeeseeeeeeeeeeeeeeeeeeseeeeeeesnnneeeeeesnaeeeeeeeeeees 22 Fak SO UU oera AEREO AASER ERASOREN 34 Set up the HP All in One for faxing eee eee eeneeeeeeeeeeeeeneeeeeeeaeeeeeneaeeeeeenaeeeeeeaaes 34 Change settings on the HP All in One to receive faxes 54 Testyo r fax SOUP visciceccadeecedeied ehabecinye yee labctbeopapenueetsdpbavueceeuedaaaeeseaeebuas deeesacenneed 56 Set the fax headet cenia ada sdsbeeesnase teehee eaaa aa arae aeaa ia
107. lacement cartridges available to install If you are transporting the HP All in One make sure you leave the ink cartridges installed to avoid ink leakage from the print head assembly e Clean the print head when you notice a significant decrease in print quality e Do not clean the print head unnecessarily This wastes ink and shortens the life of the cartridges e Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems Ink cartridge messages Use this section to solve ink cartridge related error messages that you might encounter while using the HP All in One Calibration error Cause An incorrect type of paper is loaded in the input tray Solution If you have color or photo paper loaded in the input tray when the printer aligns the calibration might fail Load unused plain white letter or A4 paper into the input tray and then press OK on the control panel Cannot print Cause The indicated ink cartridge s are out of ink Solution Replace the indicated ink cartridge s immediately so that you can resume printing The HP All in One cannot continue printing until the indicated ink cartridge s are replaced All printing will stop For more information see Replace the ink cartridges The following ink cartridges cannot be used after device initialization and must be replaced Cause The wrong ink cartridge s are installed Solution The indicated ink cartridge s
108. lass e Clean the lid backing e Clean the exterior 2 o b l Z oj 2 tt fo 7 i z a I oO lt o 2 70 HP Photosmart C6100 All in One series Clean the glass Glass that is dirty from fingerprints smudges hair and dust on the main glass surface slows down performance and affects the accuracy of features such as Fit to Page In addition to the main glass surface you might also need to clean the small glass strip inside the automatic document feeder Streaks can occur if the glass strip inside the automatic document feeder is dirty To clean the glass 1 Turn off the HP All in One and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner Caution Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Turn on the HP All in One To clean the glass strip inside the automatic document feeder 1 Turn off the HP All in One 2 Lift the cover of the automatic document feeder There is a glass strip under the automatic document feeder mechanism Cc n oO ey o x v 2 io gt 7 Oo e oO T c s oO 7 Basics Guide 74 2 o b l Z oO 2 oO 0 7 i z a I
109. le to respond in person to incoming fax calls or the HP All in One cannot receive faxes Change settings on the HP All in One to receive faxes In order to receive faxes successfully you might need to change some settings on the HP All in One If you are unsure which setting to choose for a specific fax option refer to the detailed fax setup instructions provided in this guide Set the answer mode Set the number of rings before answering Change the answer ring pattern for distinctive ringing Set the answer mode The answer mode determines whether the HP All in One answers incoming calls or not 54 Turn on the Auto Answer setting if you want the HP All in One to answer faxes automatically The HP All in One will answer all incoming calls and faxes Turn off the Auto Answer setting if you want to receive faxes manually You must be available to respond in person to the incoming fax call or the HP All in One will not receive faxes HP Photosmart C6100 All in One series To set the answer mode Press Auto Answer to turn the light on or off as appropriate for your setup When the Auto Answer light is on the HP All in One answers calls automatically When the light is off the HP All in One does not answer calls Set the number of rings before answering If you turn on the Auto Answer setting you can specify how many rings should occur before the HP All in One automatically answers the incoming call The Rings to Answer setting is
110. lights indicate the following a Top light If this light is a solid green the device is properly connected to the network and communications have been established If the top light is off there is no network connection b Bottom light This yellow light flashes when data is being sent or received by the device over the network Basics Guide 93 Chapter 5 To establish an active network connection 1 Check the cable connections from the HP All in One to your gateway router or hub to ensure connections are secure 2 Ifthe connections are secure turn off the power on the HP All in One and then turn it on again Press the On button on the control panel to turn the HP All in One off and press it again to turn the device on Also turn off the power on your router or hub and then turn it on again I received a System Requirements Error No TCP IP Cause Your Local Area Network LAN card is not installed properly Solution Make sure your LAN card is installed properly and set up for TCP IP See the instructions that came with your LAN card t fo Q Q 5 o ao c D c fo fo Z wn K Q S e The Printer not Found screen appears during installation Cause The HP All in One is not turned on Solution Turn on the HP All in One Cause You do not have an active network connection Solution Make sure you have an active network connection To make sure your network connection is active 1 If the
111. ly This special phone cord is different from the phone cords you might already have in your home or office 2 Now you need to decide how you want the HP All in One to answer calls automatically or manually Ifyou set up the HP All in One to answer calls automatically it answers all incoming calls and receives faxes The HP All in One will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the HP All in One answers the call To set up the HP All in One to answer calls automatically turn on the Auto Answer setting Ifyou set up the HP All in One to answer faxes manually you must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes To set up the HP All in One to answer calls manually turn off the Auto Answer setting Basics Guide 43 Chapter 3 3 Runa fax test 4 Do one of the following depending on your phone system Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the HP All in One and then connect a phone to this port Ifyou have a serial type phone system you might plug your phone directly on top of the HP All in One cable which has a wall plug attached to it If you pick up the phone before the HP All in One answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manuall
112. n Change the HP All in One from a USB connection to a network connection View or change the network settings Manage your network settings Find troubleshooting information Network troubleshooting but not both at the same time 2 network setup This section describes how to connect the HP All in One to a router switch or hub using an Ethernet cable and how to install the HP All in One software for a network connection Note You can connect the HP All in One to either a wireless or wired network This is known as a wired or Ethernet network WWW Basics Guide dnjas yJOMJON Chapter 2 What you need for a wired network Before you connect the HP All in One to a network make sure you have all of the required materials QA functional Ethernet network that includes a router switch or hub with an Ethernet port QO CAT 5 Ethernet cable amp Although standard Ethernet cables look similar to standard telephone cables they are not interchangeable There is a different number of wires in each one and each has a different connector An Ethernet cable connector also called an RJ 45 connector is wider and thicker and always has 8 contacts on the end A phone connector has between 2 and 6 contacts OQ A desktop computer or laptop with an Ethernet connection Q gt o 7 x p e o 2 27249 Note The HP All in One sup
113. n S xey If you connect the HP All in One to a line with distinctive ringing have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the HP All in One detects the specified ring pattern it will answer the call and receive the fax If you do not have a distinctive ring service use the default ring pattern which is All Rings To change the distinctive ring pattern from the control panel Verify that the HP All in One is set to answer fax calls automatically Press Setup Press to highlight Advanced Fax Setup and then press OK Press Y to highlight Distinctive Ring and then press OK Press to highlight the appropriate option and then press OK When the phone rings with the ring pattern assigned to your fax line the HP All in One answers the call and receives the fax IRUN Basics Guide 55 Chapter 3 Test your fax setup You can test your fax setup to check the status of the HP All in One and to make sure it is set up properly for faxing Perform this test after you have completed setting up the HP All in One for faxing The test does the following e Tests the fax hardware Verifies the correct type of phone cord is connected to the HP All in One Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tests the status of your
114. n press OK d Press w until Infrastructure is highlighted and then press OK e Press W until WEP encryption or WPA encryption is highlighted and then press OK If you do not want to use WEP encryption press W until No my network does not use encryption is highlighted and then press OK Go to step 7 6 If prompted enter your WPA or WEP key as follows a Use the arrow buttons to highlight a letter or number on the visual keyboard and then press OK to select it 1449 Note You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail b When you are finished entering the WPA or WEP key use the arrow buttons to highlight Done on the visual keyboard Basics Guide 15 Q gt o 7 x p e o 2 Chapter 2 c Press OK to confirm The HP All in One will attempt to connect to the network If a message says you entered an invalid WPA or WEP key check the key you wrote down for your new network follow the prompts to correct the key and then try again 7 When the HP All in One connects successfully to the network go to your computer to install the software on each computer that will use the network Wireless ad hoc network setup Use this section if you want to connect the HP All in One to a computer on a wireless network without using an access point This is called a peer to peer or ad hoc network in Windows On a Mac this is called a computer to
115. ng Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam EA Note This possible solution applies only in the countries regions that receive a 2 wire To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the HP All in One as shown below Telephone wall jack N Use the phone cord supplied in the box with the HP All in One w Telephone Cause The Fax Speed setting might be set too fast Solution Try setting the Fax Speed to Medium 14400 or Slow 9600 and then resend the fax Cause The HP All in One is not detecting an original loaded in the document feeder tray Solution If you did not load an original in the document feeder tray or if the original is not pushed in far enough you will be unable to send a fax manually Load an original in the document feeder tray or push the original farther into the tray Once the HP All in One detects the original a confirmation message appears on the display Basics Guide 87 fo c T o n gt fo 2 e o Ss 2 n c ke a Chapter 5 The HP All in One cannot receive faxes but can send faxes Cause The HP All in One is not set up properly for faxing Soluti
116. ng fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter e f your computer has two phone ports set up the HP All in One as described below dnjas Xej Back view of the HP All in One 1 Telephone wall jack 2 IN phone port on your computer 3 OUT phone port on your computer Basics Guide 53 Q gt o 77 x WL
117. ng in your modem E software the HP All in One will not be able to receive faxes 7 Turn on the Auto Answer setting Set your answering machine to answer after a low number of rings 9 Change the Rings to Answer setting on the HP All in One to the maximum number of rings supported by your device The maximum number of rings varies by country region 10 Run a fax test go Q gt o 77 x WL When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP All in One monitors the call during this time listening for fax tones If incoming fax tones are detected the HP All in One will emit fax reception tones and receive the fax if there are no fax tones the HP All in One stops monitoring the line and your answering machine can record a voice message Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the HP All in One as described in this section 52 HP Photosmart C6100 All in One series 272499 Note You cannot receive faxes automatically if you have a voice mail service at EZ the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incomi
118. nswered Yes to question 3 only Case D Fax with a distinctive ring service on the same line Case D Fax witha distinctive ring service on the same line Voice calls You answered Yes to question 4 only Case E Shared voice fax line Case E Shared voice fax line Voice calls and voice mail service You answered Yes to questions 4 and 7 only Case F Shared voice fax line with voice mail Case F Shared voice fax line with voice mail Computer dial up modem You answered Yes to question 5 only Case G Fax line shared with computer dial up modem no voice calls received Not applicable Voice calls and computer dial up modem You answered Yes to questions 4 and 5 only Case H Shared voice fax line with computer dial up modem Not applicable Voice calls and answering machine You answered Yes to questions 4 and 6 only Case l Shared voice fax line with answering machine Not applicable Basics Guide 37 dnjas xey Q gt o 77 x WL Chapter 3 38 continued Other equipment services sharing your fax line Voice calls computer dial up modem and answering machine You answered Yes to questions 4 5 and 6 only Recommended fax setup for parallel type phone systems Case J Shared voice fax line with computer dial up modem and answering machine Recommended fax setup for serial type phone systems
119. number of rings supported by your device The maximum number of rings varies by country region 8 Runa fax test D When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP All in One monitors the call during this time listening for fax tones If incoming fax tones are detected the HP All in One will emit fax reception tones and receive the fax if there are no fax tones the HP All in One stops monitoring the line and your answering machine can record a voice message Case J Shared voice fax line with computer dial up modem and answering machine Q gt o 77 x WL If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem and answering machine connected on this phone line set up the HP All in One as described in this section Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set the HP All in One with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e If your computer has only one phone port
120. numeric ASCII characters For example if you enter 5 characters you might enter ABCDE or 12345 Or if you enter 13 characters you might enter ABCDEF1234567 12345 and ABCDE are examples only Select a combination of your choosing Alternatively you can use HEX hexadecimal characters for the WEP key A HEX WEP key must be 10 characters for 40 bit encryption or 26 characters for 128 bit encryption f In the Confirm network key box type the same WEP key you typed in the previous step g Write down the WEP key exactly as you typed it including uppercase and lowercase letters Q gt o 7 x p e o z 24449 Note You mustremember the exact uppercase capital and lowercase E small letters If you enter your WEP key incorrectly on the HP All in One the wireless connection will fail h Select the check box for This is a computer to computer ad hoc network wireless access points are not used i Click OK to close the Wireless network properties window and then click OK again j Click OK again to close the Wireless Network Properties Connection window 8 Goto the HP All in One and use the Wireless Setup Wizard to connect the HP All in One to the wireless network Prepare a Mac First prepare your computer for connecting to the network and then create a network profile To prepare your computer Quit all applications running on your computer and temporarily disable all firewalls To cre
121. o connect to the 1 LINE port To set up the HP All in One with a separate fax line 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 21449 Note Ifyou do notuse the supplied cord to connect from the telephone wall E jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office dnjas xe4 2 Turn on the Auto Answer setting 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Runa fax test When the phone rings the HP All in One will answer automatically after the number of rings you set in the Rings to Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case B Set up the HP All in One with DSL If you have a DSL service through your telephone company use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP All in One The DSL filter removes the digital signal that can interfere with the HP All in One so the HP All in One can communicate properly with the phone line DSL might be called ADSL in your country region 2149 Note If you have a DSL line and you do not connect the DSL filter you will not EZ be able to send and
122. o remove the jammed document from the glass You might damage your original document 1 Remove all originals from the document feeder tray 2 Lift the cover of the automatic document feeder 3 100 HP Photosmart C6100 All in One series 4 Gently pull out any paper that is jammed in the automatic document feeder mechanism N Caution Ifthe paper tears when you are removing it check for torn pieces of paper that might remain inside the mechanism If you do not remove all the pieces of paper from the automatic document feeder more paper jams are likely to occur 5 Lower the automatic document feeder mechanism and then close the cover of the automatic document feeder The cover clicks when it is completely closed fo c T o n gt 2 Ss e o Ss 2 n c ke 5 a Information on ink cartridges The following tips help maintain HP ink cartridges and ensure consistent print quality e Keep all ink cartridges in the original sealed packages until they are needed e Turn off the HP All in One from the control panel Do not turn off the device by turning off a power strip or unplugging the power cord from the HP All in One If you improperly turn off the HP All in One the print head assembly might not return to the correct position e Store ink cartridges at room temperature 15 6 26 6 C or 60 78 F e HP recommends that you do not remove the ink cartridges from the HP All in One until you have rep
123. oO lt o 2 Chapter 4 Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner Caution Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device Lower the automatic document feeder mechanism and then close the cover of the automatic document feeder Turn on the HP All in One Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in One To clean the lid backing 1 2 Turn off the HP All in One and raise the lid Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing Dry the backing with a dry soft lint free cloth Caution Do not use paper based wipes as these might scratch the backing If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol Caution Be careful not to spill alcohol on the glass or exterior of the HP All in One as this might damage the device Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the
124. odem This allows a direct connection between the HP All in One and your answering machine even though the computer modem is connected first in line S Note If you do not connect your answering machine in this way fax tones EZ from a sending fax machine might be recorded on your answering machine and you might not be able to receive faxes with the HP All in One 4 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 24349 Note If you do notuse the supplied cord to connect from the telephone wall Z jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port 23949 Note If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP All in One You can use standard phone cords for these connections 6 If your modem software is set to receive faxes to your computer automatically turn off that setting 22949 Note Ifyou do not turn off the automatic fax reception setti
125. oftware installation reinstall 73 uninstall 73 specifications See technical information speed dial send fax 67 SSID troubleshoot 95 wireless setting 31 start copy black 6 start copy color 6 start fax black 6 color 6 status network 26 subnet mask 28 29 subscriber identification code 56 support process 106 system requirements 107 T technical information copy specifications 108 environmental specifications 109 fax specifications 108 paper sizes 107 paper specifications 107 paper tray capacities 107 physical specifications 108 power specifications 108 print specifications 107 scan specifications 108 system requirements 107 weight 108 telephone line answer ring pattern 55 telephone wall jack fax 77 test dialtone 80 fax hardware 77 fax line condition 81 fax port 78 fax setup 56 fax test failed 77 phone cord 78 telephone wall jack 77 total packets received 32 transmitted 32 total packets received 802 3 wired 29 total packets transmitted 802 3 wired 29 transparencies specifications 107 troubleshoot access point 98 blocked printhead 76 fax 76 fax problems 82 86 87 88 91 hardware installation 74 incorrect measurements 76 jams paper 60 76 language display 75 low signal 96 network connection 96 network setup 93 Passphrase invalid 98 printer alignment 76 printer not found 98 USB cable 75 WEP key 97 wireless setup 98 wireless setup wizard 93 95 troubleshooting No TCP IP 94 98 Pr
126. oint e Ifa cordless telephone microwave or other device that emits radio signals transmitting at 2 4 GHz is nearby move it farther away to reduce radio interference Error message Cannot connect to network Cause The equipment is not turned on 96 HP Photosmart C6100 All in One series Solution Turn on the networked devices such as the access point for an infrastructure network or the computer for an ad hoc network For more information on how to turn on the access point see the documentation that came with your access point Cause The HP All in One is not receiving a signal Solution Move the access point and the HP All in One closer together Then run the HP All in One Wireless Setup Wizard again Cause You have entered the SSID incorrectly Solution Enter the SSID correctly Remember that the SSID is case sensitive fo c T o n gt fo 2 e o Ss 2 no c ke 5 a Cause You have entered the WEP key incorrectly Solution Enter the WEP key correctly Remember that the WEP key is case sensitive Cause The wireless settings on the HP All in One do not match the wireless settings of your access point Solution Use the Embedded Web Server to compare the wireless settings of the HP All in One with the wireless settings for your access point Change either the device or access point settings so that both the HP All in One and the access point have matching wireless settings Caus
127. on do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the HP All in One with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All in One You can connect to any USB port on the back of your computer For more information on installing the software and connecting the USB cable see the Setup Guide that came with the HP All in One The display shows the wrong language Solution You can change the language settings at any time from the Preferences menu To set your language and country region 1 Press Setup 2 Press W to highlight Preferences and then press OK 3 Press W to highlight Set Language and then press OK 4 Press W to scroll through the languages When the language you want to use appears press OK When prompted press W to highlight Yes or No and then press OK Press W to highlight Set Country Region and then press OK on Basics Guide 75 Chapter 5 7 Press W to scroll through the countries regions When the country region you want to use appears press OK 8 When prompted press W to highlight Yes or No and then press OK I received a message on the display that the printer alignment failed Cause The incorrect type of paper is loaded in the input tray for example colored paper paper with text on it or c
128. on e am using a cable modem without a router and do not have IP addresses 3 c m O N gt fo 2 e o Ss 2a n c ke 5 fe ai The computer is unable to discover the HP All in One Cause Cables are not connected properly Solution Check the following cables to ensure they are connected properly e Cables between the HP All in One and the hub or router e Cables between the hub or router and your computer e Cables to and from your modem or HP All in One Internet connection if applicable Cause Your Local Area Network card LAN card is not set up properly Solution Make sure that your LAN card is set up properly To check your LAN card Windows Right click My Computer In the System Properties dialog box click the Hardware tab Click Device Manager Make sure your card shows up under Network Adapters Refer to the documentation that came with your card Oe ONS To check your LAN card Mac 1 Click the Apple icon on the Menu bar 2 Select About This Mac and then click More Info The System Profiler is displayed 3 In the System Profiler click Network Make sure your LAN card appears in the list Cause You do not have an active network connection Solution Check to see if you have an active network connection To see if you have an active network connection Check the two Ethernet indicator lights on the top and bottom of the RJ 45 Ethernet jack on the back of the HP All in One The
129. on Check to see that the fax number you entered is correct and in the proper format For example you might need to dial a 9 prefix depending on your phone system If your phone line has a PBX system make sure you are dialing the number for an outside line before dialing the fax number Cause The receiving fax machine is having problems Solution To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems 86 HP Photosmart C6100 All in One series The HP All in One is having problems sending a manual fax Cause The recipient s fax machine might not support receiving faxes manually Solution Check with the recipient to see if their fax machine can receive faxes manually Cause You did not press Start Fax Black or Start Fax Color within three seconds of hearing fax tones Solution If you are sending a fax manually make sure that you press Start Fax Black or Start Fax Color within three seconds of hearing the recipient s fax tones otherwise the transmission might fail Cause The telephone used to initiate the fax call was not connected directly to the HP All in One or was not connected properly Solution phone cord in the box with the HP All in One includi
130. on Follow the instructions in this guide to set up the HP All in One properly for faxing based on the equipment and services you have on the same phone line as the HP All in One Then run a fax test to check the status of the HP All in One and to make sure you set it up properly The HP All in One prints a report with the results of the test If the test fails review the report for information on how to fix the problem t fo Q Q 5 o ao c D c fo fo Z wn K Q S e Cause Auto Answer is turned off which means that the HP All in One will not answer incoming calls You must be available to respond in person to incoming fax calls or the HP All in One will not answer the incoming fax call Solution Depending on your office setup you might be able to set the HP All in One to answer incoming calls automatically If you must have Auto Answer off you will need to press Start Fax Black or Start Fax Color to receive a fax I Tip Ifyou are not close enough to the HP All in One to reach the control panel wait several seconds and then press 1 2 3 on your phone If the HP All in One does not begin receiving the fax wait several more seconds and press 1 2 3 again After the HP All in One begins to receive the fax you can hang up the phone Cause You subscribe to a voice mail service at the same phone number you use for fax calls Solution Set the HP All in One to answer faxes manually You cannot r
131. on check box In the Password box type a password that has exactly 5 or exactly 13 alphanumeric ASCII characters For example if you enter 5 characters you might enter ABCDE or 12345 Or if you enter 13 characters you might enter ABCDEF1234567 Alternatively you can use HEX hexadecimal characters for the password A HEX password must be 10 characters for 40 bit encryption or 26 characters for 128 bit encryption Inthe Confirm box type the same password 10 Write down your password which on your HP All in One is called a WEP key You will need your WEP key when run the Wireless Setup Wizard 11 Click OK 12 Goto the HP All in One and use the Wireless Setup Wizard to connect your HP All in One to the wireless network oND Create a network profile for other operating systems If you have an operating system other than Windows XP HP recommends that you use the configuration program that came with your wireless LAN card To find the configuration program for your wireless LAN card access your computer s list of programs If you have an operating system other than Mac OS X HP recommends that you use the configuration program that came with your wireless LAN card To find the configuration program for your wireless LAN card access your computer s list of programs Basics Guide 19 Q gt o 7 x p e o 2 Chapter 2 Using the LAN card configuration program create a network profile that
132. ooth 33 device name Bluetooth 33 dial tone test failure 80 dial up modem See computer modem direction pad 7 display change language 75 change measurements 76 distinctive ringing 42 55 DNS server 30 DNS server 802 3 wired 28 DSL set up with fax 39 E Embedded Web Server access using web browser 25 password settings 27 setup wizard 26 encryption settings 32 WEP key 18 envelopes specifications 107 environment Environmental product stewardship program 109 environmental specifications 109 EWS See Embedded Web Server F fax answer mode 54 answer ring pattern 55 answering machine set up 49 50 auto answer button 6 computer modem set up 45 46 50 52 distinctive ringing 42 55 DSL setup 39 header 56 ISDN line set up 41 PBX system setup 41 phone cord 77 rings to answer 55 setup 34 76 settings 54 specifications 108 6 54 111 test failed 77 test setup 56 troubleshoot 76 voice mail setup 44 52 fax problems fax tones recorded 91 receiving 82 88 sending 82 86 87 firmware version 27 G gateway default setting 28 29 general information configuration page 26 glass clean 71 load original 59 H hardware address 29 hardware address 802 3 wired 27 hardware test fax 77 header fax 56 help use onscreen Help 8 Hewlett Packard Company notices 2 hostname 27 l infrastructure mode 13 ink empty 102 replace soon 104 ink cartridges damaged 102 empty 102
133. ote Some ISDN systems allow you to configure the ports for specific phone E equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar For more information on how to set up the HP All in One with a PBX phone system or ISDN line see Case C Set up the HP All in One with a PBX phone system or an ISDN line e Try setting the Fax Speed to Medium 14400 or Slow 9600 Cause The Fax Speed setting is set too fast Solution You might need to send and receive faxes at a slower rate Try setting the Fax Speed to Medium 14400 or Slow 9600 if you use one of the following e An Internet phone service e A PBX system e Fax over Internet Protocol FolP e An ISDN service Cause The HP All in One might be connected to a telephone wall jack that is set up for digital phones Solution Make sure you connect the HP All in One to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the HP All in One to an analog phone line and try sending or receiving a fax
134. phone line connection The HP All in One prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test your fax setup from the control panel 1 Setup the HP All in One for faxing according to your particular home or office setup instructions 2 Insert the ink cartridges and load full size paper in the input tray before starting the test Press Setup Press w to highlight Tools and then press OK Press w to highlight Run Fax Test and then press OK The HP All in One displays the status of the test on the display and prints a report 6 Review the report Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more information on how to fix any problems found 7 After you pick up the fax report from the HP All in One press OK If necessary resolve any problems found and rerun the test ak w Q gt gt o n x WL Set the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the software that you installed with the HP All in One You can also set up the fax header from the control panel as described here 34449 Note In some countries regions
135. ports both 10 Mbps and 100 Mbps Ethernet EZ networks If you are purchasing or have purchased a network interface card NIC make sure it can operate at either speed Q HP recommends broadband Internet access such as cable or DSL Broadband Internet access is required if you want to access HP Photosmart Share directly from the HP All in One Connect the HP All in One to the network An Ethernet port is provided on the back of the HP All in One 10 HP Photosmart C6100 All in One series To connect the HP All in One to the network 1 Remove the yellow plug from the back of the HP All in One dnjas yJOMJON 3 Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch 4 Once you have connected the HP All in One to the network install the software Install the software for a network connection Use this section to install the HP All in One software on a computer connected to a network Before you install the software make sure you have connected the HP All in One to a network ho Note 1 If your computer is configured to connect to a series of network drives EZ make sure that your computer is currently connected to these drives before installing the software Otherwise HP All in One installation software might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer Basics Guide 11 Chapter 2 Note 2 Installation
136. product s specifications O d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to 2 service the printer for the particular failure or damage E 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s 5 warranty HP shall either repair or replace the product at HP s option 2 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be
137. r s Web site Update the firmware on the access point Cause Your wireless adapter on your computer is not broadcasting the SSID ad hoc Solution Verify that the wireless adapter is broadcasting the SSID Print a network configuration page from the HP All in One and verify that the SSID for the wireless adapter appears on the network configuration page If the wireless adapter is not broadcasting the SSID see the documentation that came with your computer Cause The firmware for the wireless adapter on your computer needs updating ad hoc Solution Check for firmware updates for your wireless adapter on the manufacturer s Web site and then update the firmware Cause An Ethernet cable is connected to the HP All in One Solution When an Ethernet cable is plugged into the HP All in One the wireless radio turns off Unplug the Ethernet cable Weak signal Cause The access point is too far away or there is interference Solution In order to establish a good signal between the HP All in One and access point you might have to experiment a bit Assuming the equipment is functioning properly try doing the following things separately or in combination e fthere is a long distance between your computer or access point and the HP All in One move them closer together e If there are metal objects such as a metal bookcase or refrigerator in the transmission path clear the path between the HP All in One and the computer or access p
138. rderless prints and album pages from the scanned image ho Note Ifthe HP All in One is connected to a network you can access the scanned EZ image only if the card or device is being shared across the network To save a scan to a memory card or storage device 1 Make sure your memory card is inserted into the appropriate slot on the HP All in One or a storage device is connected to the front USB port Load your original print side down in the right front corner of the glass Press the Scan Menu button 4 Press w to highlight Scan to Memory Card and then press OK The HP All in One scans the image and saves the file to the memory card or storage device in the JPEG format ON Cc n oO gt p x v 2 I gt 7 Oo Ss o i c fad oO 7 Basics Guide 63 Chapter 4 Print 10 x 15 cm 4 x 6 inch photos You can select specific photos on your memory card or storage device to print as 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photos 1 Insert a memory card into the appropriate slot on the HP All in One or connect a storage device to the front USB port Turn the memory card so that the label faces left and the contacts are facing the HP All in One and then push the card forward into the appropriate slot until the Photo light turns on The HP All in One supports the memory cards described below Each type of memory card can only be inserted in the appropriate slot for t
139. receive faxes with the HP All in One Basics Guide 39 Q gt o 77 x WL Chapter 3 Back view of the HP All in One 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port To set up the HP All in One with DSL 1 2 40 Obtain a DSL filter from your DSL provider Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One ro Note If you do not use the supplied cord to connect from the telephone wall E jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Connect the DSL filter cord to the telephone wall jack D Note If you have other office equipment or services attached to this phone E line such as a distinctive ring service answering machine or voice mail see the appropriate section in this section for additional setup guidelines Run a fax test HP Photosmart C6100 All in One series Case C Set up the HP All in One with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following B
140. record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again Cause The answering machine is not set up properly with the HP All in One 88 HP Photosmart C6100 All in One series Basics Guide Solution phone cord in the box with the HP All in One including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam 999 Note This possible solution applies only in the countries regions that receive a 2 wire M p pp y g When you have an answering machine on the same phone line you use for fax calls you must connect the answering machine directly to the HP All in One using the port labeled 2 EXT as shown below You also need to set the correct number of rings to answer for both the answering machine and HP All in One Telephone wall jack Connect to the IN port on the answering machine Connect to the OUT port on the answering machine Telephone optional Answering machine OJAN gt Use the phone cord supplied in the box
141. ress OK on the control panel to continue HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time A Note HP cannot guarantee the quality or reliability of non HP ink Printer service or E repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty For more information see Replace the ink cartridges Print head assembly is stalled Cause The print head assembly is blocked Basics Guide 103 Chapter 5 Solution Remove any objects that are blocking the print head assembly To clear the print head assembly 1 Open the ink cartridge door by lifting from the front center of the device until the door E fe 2 2 gt 7 ke c dD locks into place fe lt 7 x 2 gt e 2 Remove any objects that are blocking the print head assembly including any packing materials 3 Turn the HP All in One off then turn it on again 4 Close the ink cartridge door Print head failure Cause The print head assembly or the ink delivery system has failed and the HP All in One can no longer print Solution Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Printer alignment failed Cause An in
142. rt Nigeria 01 271 2320 The Caribbean Norge 47 815 62 070 Chile 800 360 999 24791773 lee hE 021 3881 4518 Panam 1 800 711 2884 800 810 3888 Paraguay 009 800 54 1 0006 Colombia Bogota 571 606 9191 Per 0 800 10111 Colombia 01 8000 51 4746 8368 Philippines 2 867 3551 Costa Rica 0 800 011 1046 Polska 22 5666 000 esk republika 810 222 222 Portugal 351 808 201 492 Danmark 45 70 202 845 Puerto Rico 1 877 232 0589 Ecuador Andinatel 1 999 119 Republica Dominicana 1 800 711 2884 800 711 2884 Reunion 0820 890 323 Ecuador Pacifitel 1 800 225 528 Romania 0801 033 390 eas Poccna Mockea 095 777 3284 02 6910602 a Poccna CanktIletep6ypr 812 332 4240 El Salvador 800 6160 800 897 1415 Aya pal Espa a 34 902 010 059 Singapore 6 272 5300 France 33 0892 69 60 22 Slovensko 0850 111 256 Deutschland 49 01805 652 180 South Africa international 27 11 2589301 EM a am To e wrepikd 30 210 6073603 South Africa RSA 0860 104 771 EM a evr EAAddac 801 11 75400 Rest of West Africa 351 213 17 63 80 EAAdda at K t pO 800 9 2654 Suomi 4358 0 203 66 767 Guatemala 1 800 711 2884 Sverige 46 077 120 4765 TURIT Ee 852 2802 4098 Switzerland 41 0848 672 672 Magyarorsz g 06 40 200 629 Be 02 8722 8000 India 1 800 425 7737 Inu 66 2 353 9000 9 1 80 28526900 Indonesia 62 21 350 3408 071 891 391 vis 4971 42249189 Trinidad amp Tobago 1 800 711 2884 971 4 2249189 ey SII Turkiye 90 212 4447171 971 4 224 9189 oul Y
143. sadan 56 Use the HP All in One features eeeeeeeirrerrerrireerrerrrrinsrrrrresrs 58 Load originals and load Papel eeeeceeeeseeeeeeeeeeeneeeeeeeeaeeeseeeeeeeeeneeeeeenaeeseeaaees 58 Avoid papet JAMS ciinii aiaa ETa E aii 60 MaKe a COPY sce ccs is tas iets asec sda tcenejcaisisscucsnaiadeeabendesanzsesduatoucdeas idndsidndsbdzsaseeedeiancsss 61 SCAN AN iMa Geidiaid oa aiara taara 61 Print 10 x 15 cm 4 x 6 inch PNOtOS 0 eee cece eee ene ee eee eeeetaeeeeenaaeeeeeeaeees 64 Print from a software Application ee cece eeeeeeeeeeeeeceeenaeeeeeeeeeeesneeeesenaeeeeneaeees 65 Send a basig TAX 2 ieceeens raccoon yeaciien Heats tts eee ane eet re tee es 67 Replace the Ink CartridQe S 1 2 ccccccrscceeseeeecreesceeeeenceceedsenetescecneseetedeeccenecsis eenensanettes 67 Align the printeticoistciiet eesichi cis sailed ial heath Rapetangin Geen este ede ienn ee ed 70 Clean the HP All in One eee eee eeeeeeeeee center eeeaeeeeeeeeeeeaaaeeeeeaaeeeenneeeeesenaeeeeeeaas 70 Troubleshooting and Support cece eect eee eeneeeeeenaeeeeeeeeaeeeeneeeeeeeas 3 Uninstall and reinstall the SOftWArE eee ceeeeeeeee ee eeeeeeeeaeeeeneeeeeaeeeeeeeaeeeneeeen 73 Hardware setup troubleShooting ccc cecesseeeeeeeeeeeecneeeeeeeeeeeesneeeeeeeesaeeeeeeeeeees 74 Fax setup troubleshooting ee eceeeeeceeeeeneeeeeeeeeeeeeeeeeeeaaeeeeeeeeeeeseeeeeenaeeeenaaees 76 Network troubleShooting 2 scc0 ccecnceeseteeevenscnseceenccnse coset sctaveceeedctec
144. service provider The HP All in One cannot send faxes but can receive faxes Cause The HP All in One is not set up properly for faxing Solution Follow the instructions provided in this guide to set up the HP All in One properly for faxing based on the equipment and services you have on the same phone line as the HP All in One Then run a fax test to check the status of the HP All in One and to make sure you set it up properly The HP All in One prints a report with the results of the test If the test fails review the report for information on how to fix the problem Cause The HP All in One might be dialing too fast or too soon Solution You might need to insert some pauses in the number sequence For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing press the Space button repeatedly until a dash appears on the display If you are using a speed dial entry to send the fax update the speed dial entry to include pauses in the number sequence You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial Cause The number you entered when sending the fax is not in the proper format Soluti
145. settings and accessing tools and preferences 5 Help Opens the Help Menu menu on the display where you can select a topic to learn more about it Depending on the topic you select the topic will appear on your display or on your computer screen 6 Cancel Stops the current operation and returns to the main screen 7 Rotate Rotates the currently displayed photo 90 degrees clockwise Subsequent presses continue to rotate the photo 90 degrees 8 Print Photos Prints the photos selected on your memory card If no photos are currently selected the HP All in One prints the photo currently showing on the display From the idle state pressing the Print Photos button launches the Photosmart Express menu 9 Start Copy Black Starts a black and white copy 10 Start Copy Color Starts a color copy 11 Start Scan From the idle state pressing the Start Scan button opens the Scan Menu where you can choose a destination for your scan If you are already in the Scan Menu it sends the scan job to the highlighted destination 12 Start Fax Black Starts a black and white fax 13 Start Fax Color Starts a color fax 14 Space and Enter spaces and pound signs for fax related tasks Symbols and Enter symbols and asterisks for fax related tasks 15 Wireless radio light Indicates that the 802 11 b and g wireless radio is turned on 16 On Turns the HP All in One on or off When the HP All in One is off a minimal amount of power is still supplied to t
146. sing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All in One and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the HP All in One to the telephone wall jack Using the phone cord supplied in the box with the HP All in One connect one end to your HP Photosmart C6100 All in One series telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the HP All in One directly to the telephone wall jack If your telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This will not cause a problem sending or receiving faxes Try sending or receiving a test fax Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might h
147. starting the HP Photosmart Software Ey Note Closing the HP Digital Imaging Monitor icon in the Windows system tray e Scan an original to a computer e Make reprints of your photos e Scan an original to a memory card or storage device Scan an original to a computer You can scan originals placed on the glass by using the control panel Cc n oO e gt o x v 2 io gt 7 Oo e oO T c s oO 7 Basics Guide 61 2 o b Z oj 2 tt fe 7 i z a I oO lt o 2 Chapter 4 To scan to a computer 1 2 3 4 Load your original print side down in the right front corner of the glass Press Scan Menu Press w to highlight Scan to Computer and then press OK If the HP All in One is connected to one or more computers on a network do the following a Press OK to select Select Computer A list of the computers connected to the HP All in One appears on the display 2149 Note The Select Computer menu might list computers with a USB EZ connection in addition to those connected through the network b Press OK to select the default computer or press W to select a different computer and then press OK The Scan To menu appears on the display listing the applications on the selected computer If the HP All in One is connected directly to a computer with a USB cable proceed to step 5 Press OK to select the default application to receive the scan or press w to select a d
148. tallation screen Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One To uninstall from a Windows computer and then reinstall 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Select the HP All in One and then click Change Remove Follow the onscreen instructions 4 Disconnect the HP All in One from your computer 5 Restart your computer ad Note It is important that you disconnect the HP All in One before restarting your EZ computer Do not connect the HP All in One to your computer until after you have reinstalled the software 6 Insert the HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray Basics Guide 73 t fo Q Q 5 o ao c D c fo fo Z wn K Q S e Chapter 5 To verif
149. teveensessennendeteree 93 Clear paper JaMS icsinccchdi hed aah dena te elaine aaa 99 Information On INK CArtridQeS eee eeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeaeeeseneeeeeenaeeeeeseaas 101 Ink Cartridge MESSAGES iirinn a ae saunas 101 SUPPO PROCCSS sis a ca nctaige cia ceeaiede a e a O EA 106 HP support by phone ieena aeea E thle eta ARRAES 106 Additional warranty Options 0 cccceecceeeeeeneeeeseeeeeeeeeaaeeeeeeeaeeesnneeeeneenaeeeeeeaeees 106 Technical intorinatlOn ssisicissceicecse cai cct tesittiantecnrcdidss biased preci wetien eels 107 System FEQUIFCMONISs faci scacsiadetsnaescesesseezsivieceessaneesaccstasdosandcatesauanesnsuebedstanessaacs EERE 107 Paper SPeCificatlOns sisri nerea a aE a AA 107 Print Sp cifications xis 2cei 20c0stccdsnaastacsicdeassaceeandsesGssceaasatte sent Aa aTa araa EE 107 1 Copy SPECIIICATIONS fo ssessseecs naeshs tee vesaanecety os rev Moda aaah eia iadaa aE ane R Eai 108 SCAN SPECIICALONS iiien n ea Eaa e a E a EEE EE epee cee 108 Fax SPCCIICALIONS isra AEA E AE EA n Er 108 Physical SpecifiCAtiOns niiina ii i a aa 108 POWEGFr specifications src icereri t roireari aeee oer alaaa raa a Eei E EE EEEE EEE 108 Environmental Specifications ecceecceeeseeeeeeeeeeeeeeeeeeeseeeeeeenaeeeseeeeeeenaeeeeseaas 109 ACOUSTIC INFOF MATION eect ee enee ee eeee eter eaeeeeeaaaeeeeeeeeeeaeeeseeeaeeesneeeeeeaeeeeeaeees 109 Environmental product stewardship Program cccceeeeseeeeeeeeneeeeeeeeeeenneeeeeeaas 109
150. the Auto Answer setting 3 Runa fax test You must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes Case G Fax line shared with computer dial up modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer dial up modem connected on this line set up the HP All in One as described in this section Since your computer dial up modem shares the phone line with the HP All in One you will not be able to use both your modem and the HP All in One simultaneously For example you cannot use the HP All in One for faxing if you are using your computer dial up modem to send an e mail or access the Internet dnjas Xej Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port 3 Computer with modem To set up the HP All in One with a computer dial up modem 1 Remove the white plug from the port labeled 2 EXT on the back of the HP All in One 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One Basics Guide 45 Q gt o 77 x WL Chapter 3 3 Using the p
151. the Printing Shortcuts tab 7 Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save To delete a shortcut select the shortcut and click Delete Click OK to close the Properties dialog box Click Print or OK to begin printing To print from a software application Mac 1 2 Make sure you have paper loaded in the input tray From the File menu in your software application choose Page Setup The Page Setup dialog box appears allowing you to specify the paper size orientation and scaling Make sure the HP All in One is the selected printer Specify the page attributes Choose the paper size Select the orientation Enter the scaling percentage Click OK From the File menu in your software application choose Print The Print dialog box appears and the Copies amp Pages panel opens Change the print settings for each option in the pop up menu as appropriate for your project S Note When printing a photo you must select options for the correct paper Z type and photo enhancement Click Print to begin printing HP Photosmart C6100 All in One series Send a basic fax You can easily send a single or multiple page black and wh
152. the access point e Not applicable This parameter does not apply to this network type Total Packets The number of packets transmitted by the HP All in One without transmitted error since it has been turned on The counter clears after the HP All in One is turned off When a message is transmitted over a packet switching network it is broken up into packets Each packet contains the destination address as well as the data Total Packets The number of packets received by the HP All in One without error received since it has been turned on The counter clears after the HP All in One is turned off 32 HP Photosmart C6100 All in One series Bluetooth settings The following table describes the Bluetooth settings shown on the network configuration page Parameter Description Device The hardware address of the Bluetooth device Address Device Name The device name assigned to the printer which can identify it on a Bluetooth device Passkey A value that the user must enter in order to print via Bluetooth Visibility Shows whether or not the HP All in One is visible to Bluetooth devices that are within range e Visible to all Any Bluetooth device within range can print to the HP All in One e Not visible Only Bluetooth devices that have stored the device address of the HP All in One can print to it Security Basics Guide The level of security set for an HP All in One connected by
153. the expired ink cartridge and then close the message You can also continue printing without replacing the ink cartridge by following the instructions on the HP All in One or the ink cartridge expiration message on your computer screen HP recommends replacing the expired ink cartridges HP cannot guarantee the quality or reliability of expired ink cartridges Device service or repairs required as a result of using expired ink will not be covered under warranty For more information see e Replace the ink cartridges e Ink cartridge warranty information fo c T o N gt fo 2 e o Ss 2 n c ke 5 a Non HP ink Cause The HP All in One detected non HP ink Solution Replace the indicated ink cartridge s HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time Z Note HP cannot guarantee the quality or reliability of non HP ink Printer service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty If you believe you purchased genuine HP ink cartridge s go to www hp com go anticounterfeit For more information see Replace the ink cartridges Original HP ink depleted Cause The original HP ink in the indicated ink cartridge s has been depleted Solution Replace the indicated ink cartridge s or p
154. the fax header information is a legal requirement To set a default fax header from the control panel 1 Press Setup 2 Press w to highlight Basic Fax Setup and press OK 3 Press w to highlight Fax Header and then press OK The visual keyboard appears on the display 56 HP Photosmart C6100 All in One series 4 Use the visual keyboard to enter your personal or company name When you are finished highlight Done on the visual keyboard and then press OK 5 Enter your fax number by using the numeric keypad and then press OK dn S xe4 Basics Guide 57 2 o b l Z oj 2 tt fe 7 i lt q a I oO lt o 2 Use the HP All in One features Use the HP All in One to quickly and easily accomplish tasks such as making a copy scanning documents printing photos or sending and receiving faxes You can access many HP All in One functions directly from the control panel without turning on your computer This chapter includes information about how to use the HP All in One for basic operations In addition it provides instructions about how to load paper and replace the ink cartridges Load originals and load paper You can load many different types and sizes of paper in the HP All in One including letter or A4 paper legal paper photo paper transparencies envelopes and HP CD DVD tattoo labels By default the HP All in One is set to detect the size and type of paper you load in the input tr
155. the installation steps including the Setup Assistant When you have finished installing the software the HP All in One is ready for use 7 To test your network connection go to your Mac and print a self test report to the HP All in One Integrated wireless WLAN 802 11 network setup For optimal performance and security in your wireless network HP recommends you use a wireless access point 802 11 to connect the HP All in One and the other network elements When network elements are connected through an access point this is called an infrastructure network a wireless network without an access point is called an ad hoc network dnjas yJOMJON The advantages of a wireless infrastructure network as compared to an ad hoc network include e Advanced network security Enhanced reliability Network flexibility Better performance especially with 802 11 g mode Shared Broadband Internet access HP Photosmart Share feature is enabled with Broadband Internet access such as cable modem or DSL What you need for an integrated wireless WLAN 802 11 network To connect the HP All in One to an integrated wireless WLAN 802 1 1network you will need the following Q A wireless 802 11 network that includes a wireless access point S Note Apple sells an easy to configure access point called AirPort AirPort E has to be connected to a Mac but it accepts signals from any 802 11b compatible wireless network device whether PC or Mac based
156. the same MAC address Note Some Internet service providers ISPs require that you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation IP Address This address uniquely identifies the device on the network IP addresses are assigned dynamically through DHCP or AutolP You can also set up a static IP address though this is not recommended Caution Be careful when manually assigning an IP address An invalid IP address during installation will prevent your network components from seeing the HP All in One Basics Guide 27 Q gt o 7 x p e o 2 Chapter 2 continued Parameter Description Subnet Mask A subnet is an IP address assigned by the installation software to make an additional network available as part of a larger network Subnets are specified by a subnet mask This mask determines which of the HP All in One IP address bits identify the network and subnet and which bits identify the device itself Note It is recommended that the HP All in One and the computers that use it all reside on the same subnet Default Gateway A node on a network that serves as an entrance to another network A node in this instance can be a computer or some other device Note The address of the default gateway is assigned by the installation software unless you have already set a manual ip address Configuration So
157. then press OK 5 Press w to highlight one of the following IP settings and then press OK IP Address Subnet Mask Default Gateway 6 Enter your changes and then press OK to confirm the setting Use the Embedded Web Server If your computer is connected to an HP All in One on a wired network you can access the Embedded Web Server that resides in the HP All in One The Embedded Web Server is a web based user interface that provides some options not available on the HP All in One control panel including Webscan and advanced network security options Also the Embedded Web Server enables you to monitor status and order printer supplies For information on how to use the features available in the Embedded Web Server see the onscreen help within the Embedded Web Server To access Embedded Web Server help open the Embedded Web Server then click the Help link under Other Links on the Embedded Web Server Home tab dnjas yJOMJON 27249 Note Only use the Embedded Web Server to change network settings if you cannot access the HP All in One control panel or you need to change an advanced option not available on the control panel e Access the Embedded Web Server e Use the Embedded Web Server setup wizard Access the Embedded Web Server You can only access the Embedded Web Server on a computer connected to an HP All in One on a network To access the Embedded Web Server 1 Print a network configuration page to find the
158. then press OK The Network Menu appears 3 Press W until Advanced Setup is highlighted and then press OK Press Ww until Set Link Speed is highlighted and then press OK 4 Press w to select the link speed that matches your network hardware and then press OK to confirm the setting Automatic 10 Full 10 Half 100 Full 100 Half 2 5 N x fe z ta o zZ Change IP settings The default setting for the IP settings is Automatic which sets the IP settings automatically However if you are an advanced user you might want to manually change the IP address subnet mask or the default gateway To see the IP address and subnet mask of the HP All in One print a network configuration page from the HP All in One Note When manually entering an IP Setting you must already be connected to EZ an active Network otherwise the setting will not stay when you exit from the menu N Caution Be careful when manually assigning an IP address If you enter an invalid IP address during the installation your network components will not be able to connect with the HP All in One To change IP settings 1 Press Setup 2 Press w until Network is highlighted then press OK The Network Menu appears 24 HP Photosmart C6100 All in One series 3 Press w until Advanced Setup is highlighted and then press OK Press w until IP Settings is highlighted and then press OK 4 Press w until Manual is highlighted and
159. time can range from 20 to 45 minutes depending on your operating system the amount of available space and the processor speed of your computer To install the Windows HP All in One software 1 Quit all applications running on your computer and any firewall or virus detection software 2 Insert the Windows CD that came with the HP All in One into the CD ROM drive on your computer and follow the onscreen instructions 3 Ifa dialog box pertaining to firewalls appears respond as follows The Issues Stopping Installation screen means that a firewall or anti spyware program might be running that could interfere with the HP Software Installation For best results temporarily disable the firewall or anti spyware programs during installation See your firewall documentation for instructions After the installation is complete you can re enable the firewall or anti spyware programs ad Note Ifthe Issues Stopping Installation screen appears after the EZ firewall or anti spyware program is disabled continue with the installation Q gt o 7 x p e o 2 The Notice about Firewalls means that the Microsoft Internet Connection Firewall or Windows Firewall is enabled Click Next to allow the Setup program to open the necessary ports and continue with the installation If a Windows Security Alert appears for a program published by Hewlett Packard please unblock this program 4 Onthe Connection Type screen select Through the
160. tion e Ad hoc The HP All in One communicates directly with each device on the network No wireless access point is used This is also called a peer to peer network On Macs ad hoc mode is called computer to computer mode e Not applicable This parameter does not apply to this network type HP Photosmart C6100 All in One series continued Parameter Description Network Name SSID Service Set Identifier A unique identifier up to 32 characters that differentiates one wireless local area network WLAN from another The SSID is also referred to as the network name This is the name of the network to which the HP All in One is connected Signal Strength 1 5 The transmitting or return signal graded on a scale of 1 to 5 5 Excellent 4 Good 3 Fair 2 Poor 1 Marginal No signal No signal detected on the network Not applicable This parameter does not apply to this network type Channel The channel number currently being used for wireless communication This depends on the network in use and might differ from the requested channel number Value is from 1 to 14 countries regions might limit the range of approved channels e number Value ranging from 1 to 14 depending on country region e None No channel is in use e Not Applicable The WLAN is disabled or this parameter does not apply to this network type Note In ad hoc mode if you are not able to receive or transmit data
161. to answer it before the HP All in One answers the call To set up the HP All in One to answer calls automatically turn on the Auto Answer setting Ifyou setup the HP All in One to answer faxes manually you must be available to respond in person to incoming fax calls or the HP All in One cannot receive faxes To set up the HP All in One to answer calls manually turn off the Auto Answer setting Run a fax test If you pick up the phone before the HP All in One answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually HP Photosmart C6100 All in One series Case l Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the HP All in One as described in this section Back view of the HP All in One Telephone wall jack IN port on your answering machine OUT port on your answering machine Telephone optional Answering machine Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port O n RlwW NM dnjas Xej To set up the HP All in One with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the HP All in One 2 Unplug your answering machine from the telephone wall jack
162. to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN 110 HP Photosmart C6100 All in One series Index Symbols Numerics 10 x 15 cm photo paper load 59 specifications 107 4 x 6 inch photo paper load 59
163. upport period period for support 106 photo paper load 59 specifications 107 Photosmart Express 7 physical specifications 108 power specifications 108 print from software application 65 specifications 107 print head failure 104 stalled 103 print head blocked 76 printer found screen Windows 12 printer align 70 HP Photosmart C6100 All in One series Index R radio turn off 23 receive fax auto answer mode 54 rings to answer 55 regulatory notices regulatory model identification number 109 reinstall software 73 replace ink cartridges 67 reports fax test failed 77 restore network defaults 23 right arrow 6 rings to answer 55 RJ 45 plug 10 rotate button 6 router 10 S save scanned image 61 scan button 7 documents 61 from control panel 61 photos 61 save to computer 61 save to memory card 63 save to storage device 63 scan specifications 108 to memory card 63 scan glass clean 71 load original 59 security Bluetooth 33 network WEP key 11 14 18 20 30 31 32 troubleshoot 18 19 send fax basic fax 67 serial phone system 35 settings fax 54 network 22 restore defaults 23 setup answering machine 49 50 button 6 computer modem 45 46 50 52 distinctive ringing 42 55 Basics Guide DSL 39 fax 34 ISDN line 41 PBX system 41 separate fax line 39 shared phone line 43 test fax 56 troubleshoot fax 76 voice mail 44 52 sharing 21 signal strength 31 Smart Key 14 software application print from 65 s
164. urce The protocol used to assign the IP address to the HP All in One e AutolP The installation software automatically determines the configuration parameters e DHCP The configuration parameters are supplied by a dynamic host configuration protocol DHCP server on the network On small networks this could be a router e Manual The configuration parameters are set manually such as a Static IP address e Not Specified The mode used when the HP All in One is initializing DNS server The IP address of the domain name service DNS for the network When you use the web or send an e mail message you use a domain name to do it For example the URL http Awww hp com contains the domain name hp com The DNS on the Internet translates the domain name into an IP address Devices use the IP addresses to refer to one another e IP Address The IP address of the domain name server e Not Specified The IP address is not specified or the device is initializing Note Check to see if a DNS IP address appears on the network configuration page If no address is shown obtain the DNS IP address from your Internet service provider ISP Link Configuration The speed at which data is transmitted over a network Speeds include 10TX Full 10TX Half 100TX Full and 100TX Half When set to None networking is disabled 28 HP Photosmart C6100 All in One series continued Parameter Total Packets transmitted D
165. use The telephone wall jack is not working properly Solution Try connecting a working telephone and phone cord to the telephone wall jack you are using for the HP All in One and check for a dial tone If you do not hear a dial tone call your local telephone company for service Cause The phone line connection is noisy Phone lines with poor sound quality noise can cause faxing problems Solution If the failure was due to noise on the phone line contact the sender to have them resend the fax The quality might be better when you try again You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the problem persists turn Error Correction Mode ECM off and contact your telephone company If you are still having problems faxing set the Fax Speed to a slower rate such as Medium 14400 or Slow 9600 Cause Other equipment that uses the same phone line as the HP All in One might be in use Solution Make sure extension phones phones on the same phone line but not connected to the HP All in One or other equipment are not in use or off the hook For example you cannot use the HP All in One for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send e mail or access the Internet Cause The HP All in One shares the same phone line with a DSL service and a DSL filter is not connected Solution If you use a D
166. y Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the HP All in One as described in this section 272799 Note You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Q gt o 77 x WL Back view of the HP All in One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port 44 HP Photosmart C6100 All in One series To set up the HP All in One with voice mail 1 Using the phone cord supplied in the box with the HP All in One connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP All in One 27249 Note Ifyou do not use the supplied cord to connect from the telephone wall EZ jack to the HP All in One you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off
167. y reports CCITT ITU Group 3 fax with Error Correction Mode 33 6 Kbps transmission 3 seconds per page speed at 33 6 Kbps based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution take longer and use more memory e Ring detect with automatic fax answering machine switching c 9 5 km 8 2 c Z o v Photo dpi Very Fine dpi Fine dpi Standard dpi Black 200 x 200 8 bit 300 x 300 200 x 200 200 x 100 grayscale Color 200 x 200 200 x 200 200 x 200 200 x 200 Physical specifications Specification In the open position In the closed position Height 45 7 cm 18 inches 24 7 cm 9 7 inches Width 49 3 cm 19 4 inches 45 7 cm 18 inches Depth 43 9 cm 17 inches 38 5 cm 15 2 inches Weight 9 5 kg 21 pounds 9 5 kg 21 pounds Power specifications e Power consumption 50 watts maximum average printing e Input voltage AC 100 to 240 V 1 A 50 60 Hz grounded e Output voltage DC 32 V 1560 108 HP Photosmart C6100 All in One series Environmental specifications Recommended operating temperature range 15 to 30 C 59 to 86 F Allowable operating temperature range 5 to 40 C 41 to 104 F Humidity 20 to 80 RH non condensing Non operating Storage temperature range 40 to 60 C 40 to 140 F In the presence of high electromagnetic fields it is possible the output from the H
168. y that the software is properly installed double click the HP Solution Center icon on the desktop If the HP Solution Center shows the essential icons Scan Picture and Scan Document the software has been properly installed To uninstall from a Mac and then reinstall 1 Disconnect the HP All in One from your Mac 2 Open the Applications Hewlett Packard folder 3 Double click HP Uninstaller Follow the onscreen instructions 4 After the software is uninstalled restart your computer 5 To reinstall the software insert the HP All in One CD ROM into your computer s CD ROM drive 6 On the desktop open the CD ROM and then double click HP All in One Installer 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All in One hardware The HP All in One will not turn on Cause The HP All in One is not properly connected to a power supply Solution e Make sure the power cord is firmly connected to both the HP All in One and the power adaptor Plug the power cord into a grounded power outlet surge protector or power strip 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet e Ifyou are using a power strip make sure the power strip is on Or try plugging the HP All in One directly into a grounded pow
169. you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem Cause The memory of the HP All in One is full Solution If Backup Fax Reception is enabled and there is an error condition on the HP All in One the memory might become full of faxes that have not yet been printed and the HP All in One will stop answering calls If an error condition exists that is preventing the HP All in One from printing faxes review the display for information on the error condition Also check for the following problems e The HP All in One is not set up properly for faxing e There is no paper loaded in the input tray e There is a paper jam e The ink cartridge door is open Close the ink cartridge door as shown below e The print head assembly is stalled Turn the HP All in One off remove any objects that are blocking the print head assembly including any packing materials and then turn the HP All in One on again Resolve any problems found If there are any unprinted faxes stored in memory the HP All in One will begin printing all stored faxes in memory 90 HP Photosmart C6100 All in One series A Note To clear the memory you can also delete the faxes stored in memory by turning Z off the HP All in One Cause An error condition is preventing t
170. you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial 50 HP Photosmart C6100 All in One series splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter e f your computer has two phone ports set up the HP All in One as described below Back view of the HP All in One Telephone wall jack IN phone port on your computer dnjas xej OUT phone port on your computer Telephone optional Answering machine Computer with modem Use the phone cord supplied in the box with the HP All in One to connect to the 1 LINE port NO O H wW N To set up the HP All in One on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the HP All in One 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the HP All in One Basics Guide 51 Chapter 3 3 Unplug your answering machine from the telephone wall jack and connect it to the OUT port on the back of your computer m

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