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HP A3311A User's Manual

1. 109 Service Enclosure Replaceable Parts Figure 46 Rackmount Enclosure Replaceable Parts Service 110 S JJA II Service Enclosure Replaceable Parts 112 Table 24 A3311A Enclosure Parts List Figure Item HP Description Qty No Part No 45 Not Available A3311A Deskside Enclosure 45 C3573 40066 Right Panel 3573 40065 Left Panel 45 6 3311 00007 Door Assembly incl items 7 8 10 and 11 C3595 40050 Front Door Latch 45s 8 5181 7789 Security Lock 45 5181 7790 Security Key set of 2 C3595 40031 Power Switch Cover Not Available Front Door Light Pipe C3573 40070 Pedestal Base A3311 69002 Backplane Assembly 0515 2270 Screw backplane T15 M4 x 16mm EA 0535 0028 Nut backplane T10 M3 x 5 5mm with captive ext washer s 3050 1131 Washer M3 external 4 45 5181 7791 Screw rear panel T15 M4 x 10mm 2 45 5181 7779 AC Power Adapter C3595 40009 Power Push Rod Not Available Compression Spring C3595 40010 Power Push Button x C3573 60068 Shipping Package A3311A Service Enclosure Replaceable Parts Table 25 A3312A 12AZ Enclosure Parts List Figure Item HP Description Qty 5 N Part No Not Available A3312A Field Rackmount Enclosure 1
2. 128 Appendix A A3312A Rackmount Installation 129 Appendix B Product Specifications This appendix contains storage system enclosure and module specifications Table 31 Enclosure Specifications Weight Deskside Net Min Config Deskside Net Max Config Deskside Shipping Min Config l Deskside Shipping Max Config 2 Rackmount Net Min Config L Rackmount Net Max Config 2 Rackmount Shipping Min Config l Rackmount Shipping Max Config Dimensions Deskside Enclosure Rackmount Enclosure Deskside Packaging Rackmount Packaging Line Input Requirements Input Power Nominal Voltages Inclusive Voltage Range Nominal Freguencies Inclusive Freguency Range Fast Rise Surge Transient Ringing Wave Brownout Brownout Recovery Transparent Line Surge Recoverable Line Surge Line Voltage Sag Line Dropout Notes 14 kg 31 Ib 25 kg 55 Ib 18 kg 40 Ib 30 kg 66 Ib 16 kg 35 Ib 28 kg 62 Ib 22 kg 49 Ib 34 kg 75 Ib 415 mm H x 310 mm W x 320 mm D 16 34 in x 12 2 in x 12 6 in 263 mm H x 425 mm W x 265 mm D 10 35 in x 16 73 in x 10 43 in 673 mm H x 406 mm W x 432 mm D 26 5 in x 15 98 in x 17 01 in 584 mm H x 508 mm W x 610 mm D 23 in x 20 in x 24 02 in 400 W 120 Vac 3 3 A 230 Vac 1 7 A 100 120 127 Vac 8 A max 200 230 Vac 4 A max 88 140 Vac 180 269 Vac 60 Hz 120 Vac 50 Hz 230 Vac 47 5 to 66 Hz 1 kV 1 usec duration 1 pulse cy
3. EOP M detected Setmark detected BOP M detected EOD detected LUN not ready cause not reportable LUN becoming ready LUN not ready initializing command required Track following error Write error Unrecovered read error EOD not found Mechanical positioning error Recovered data with no error correction applied Recovered data with retries Recovered data with error correction applied Parameter list length error Invalid command operation code Invalid field in command descriptor block LUN not supported Invalid field in parameter list Write protected Not ready to ready transition Power on reset or bus device reset occurred Mode parameters changed Incompatible medium Cannot read media unknown format Cannot read media incompatible format Cleaning cartridge installed Medium format corrupted Tape length error Parameter rounded Medium not present 83 Troubleshooting SUTJOOYSITqnNo L Troubleshooting amp Diagnostics Diagnostic Information Code Description 3B 00h Sequential positioning error 3D 00h Invalid bits in Identify message 3E 00h LUN has not yet self configured 3F0lh Microcode download 40 XXh Diagnostic failure on component XX 43 00h Message error 44 00h Internal target failure 45 00h Select or reselect failure 4700h SCSI parity error 48 00h Initiator detected error message received 49 00h Invalid message error 4A 00h Command phase error 4B 00h Data phase error 4E 00h Overlap
4. This is only an advisory message Replying to it only stops the message from repeating 2 Remove the disk module from the storage system 3 Install a new disk module with the same model and capacity as the failed disk module 4 Run VOLUTIL the mirrored volume utility program REPLACEMIRRVOL sname vname ldev 5 The system will automatically recognize and start the repair of the mirrored pair of disks DF Disk Module Replacement Procedure HP 9000 Series 700 C Series J Series 1 Shut down the host then power off the storage system Remove the disk module from the storage system Install a new disk module Power on the storage system and reboot the host ie 3 Perform an ioscan to ensure that the host recognizes the new disk module 60 Troubleshooting amp Diagnostics Module Replacement Procedures DF Disk Module Replacement Procedure HP 9000 Series 800 No Strict Mirroring 1 2 3 4 5 Shut down the host The storage system can remain operating while you replace the disk module Remove the disk module from the storage system Install a new disk module Reboot the host Perform an ioscan to ensure that the host recognizes the replaced disk module 61 Troubleshooting SUTOOYSI qno 1 Troubleshooting amp Diagnostics Module Replacement Procedures 62 Figure 30 DF Disk Module Replacement Recovery Flowchart for Attached Physical Volumes Flowchart B To replace DF attached phy
5. This will allow the storage system to continue operating if one of the ac power sources fails To connect power cords Connect power cords to the P1 and P2 ac power connectors on the rear of the storage system see Figure 10 In a redundant power module configuration if one power module fails the other power module will provide power for the entire storage system 24 Installation amp Configuration Powering On the Storage System Powering On the Storage System CAUTION The storage system should be powered on first to allow access to all filesets during the boot process The disk modules in the four upper slots have delayed spin up so if the boot process starts before all the disks are online some of the filesets may not be mounted CAUTION Do not operate the storage system if it has been exposed to temperature extremes Damage to the disk and tape modules may occur if the storage system does not stabilize at room temperature for two hours before operation To power on the storage system 1 Lift the storage system power switch cover if the front door is closed 2 Press in the storage system power switch to the power on position 3 A3312A 12AZ Only Press the cabinet power switch to the power on position see Figure 58 4 The storage system will perform the power on sequence see Power On Sequence Power On Sequence 1 The four lower storage modules power on and begin simultaneous self tests for approximately
6. e Deskside the rear cover see Figure 45 item 2 e Rackmount the backplane assembly see Figure 46 item 24 Insert a flat bladed screwdriver into the slot shown in Figure 39 Twist the screwdriver to open the latch and lift the rear of the top cover The other latches should then release Hold the released side of the top cover up and repeat step 3 to release the other side Pull the top cover up and toward the rear to remove it To replace the top cover push the front edge of the top cover onto the enclosure then push the top cover downward until all latches are secured Replace the rear cover deskside or backplane assembly rackmount SCSI cables and power cords Check for proper operation Figure 39 Replacing the Top Cover Service AC Power Adapter AC Power Adapter Deskside AC Power Adapter To replace the deskside ac power adapter Figure 40 1 GY SAS SR Pa Remove the power module and the rear cover Remove the two M3 T10 nuts 1 from the backplane tabs Remove the backplane assembly Remove the two flat washers item 2 and the two nuts item 3 Remove the ac power adapter item 4 Replace in reverse order ensuring the flat washers are in front of the backplane tabs Figure 40 Replacing the Deskside AC Power Adapter 1 M3 T10 Nut 2 3 M3 T10 Nut 2 2 Flat Washer 2 4 AC Power Adapter 105 Service IDIAI
7. 0 x x x x x x Ca 390908 paeas OO 2 A lon 4 0515 2270 Screw backplane T15 M4 x 16mm 11 25 29 Not Available Not Available A3312 00004 Front Door Assembly Parch White incl 1 items 10 and 31 A3312 00104 Front Door Assembly Qtz Gray incl items 1 10 and 31 47 C2786 40003 Door Handle 47 C3595 40031 Power Switch Cover 47 C3573 00057 Hinge Bracket 47 0515 1357 Screw latch T15 M4 x 10mm 47 0515 2992 Screw rail T25 6 32 x 0 625 8 47 0590 2318 Nut captive rail 6 32 8 N A C3573 60040 Shipping Package A3312A A lon gt 30 30 31 10 113 Service S gt JJA II Service Enclosure Replaceable Parts Table 26 Enclosure Accessories Parts List Figure Item HP No Part No A1658 62016 A1658 62024 ii i N A 8120 1351 N A 8120 1369 N A 8120 1689 N A 8120 1751 N A 8120 3996 N A 8120 2104 N A 8120 2956 N A 8120 4211 N A 8120 4753 Description SCSI Terminator single ended narrow active A3328A SCSI Terminator wide differential passive C2905A Power Cord UK BS 1363 A Power Cord Austral AS 3112 Power Cord Cont Europe GMBH CEE7 Power Cord N Am NEMA Power Cord N Am NEMA 6 15P Power Cord Switz SEVTYP12 Power Cord Denmark MDPP CEE Power Cord S Africa IEC 83 B1 Power Cord Japan JIS C 8303 Q z Go sr ir Fr as rr Fe a E E nad E E E ren Na IY Je Ie Ie Ie we Fe wm Ym Ea a
8. Three different Sense keys may be region preceding EOP with an additional sense code of encounters BOP or after commands such as LOAD and REWIND EOP M is reported when a WRITE or partition and VERIFY can cause this bit to be set Sense Key The Information Bytes field is on following the failure of either a READ WRITE WRITE FILEMARKS or SPACE command The field can take a nd that failed for the OEh specifies the number of additional sense bytes to follow and is always set to OEh Command Specific Information Bytes ntity is These two bytes provide additional information about the cause of the position when the REQUEST SENSE is unsolicited See Additional This will be set to a value to indicate a specific part that has failed It may be one of the following oller PCA failure 2 Drive mechanism failure 3 Change mechanism or external power supply 81 Troubleshooting SuTOOYSa qno 1 Troubleshooting amp Diagnostics Diagnostic Information SKSV 0 indicates the Sense Key Specific Bytes bytes 15 through 17 are invalid The C D BPV and Bit Pointer fields will be zero The top byte of the Field Pointer will be zero and the bottom byte will contain a product specific error code 1 indicates the Sense Key Specific Bytes are valid This will only happen when the bytes assume the role of Field Pointer Bytes as defined by ANSI This occurs when an Illegal Field check detects an error in a command descriptor block
9. publi au J O du 28 Mars ATI Product Noise Declaration Germany Only Acoustic Noise Emissions LpA 58 dB At bystander position per ISO 7779 All data are the results from type tests of the product configuration having the highest acoustic emissions 8 disk modules All other configurations have lower emission levels Refer to the environmental specification section of the manual for details Gerauschemission LpA 58 dB Am fiktiven Arbeitsplatz nach DIN 45635 T 19 Die Daten sind die Ergebnisse von Typpriifungen an Geratekonfigurationen mit den h chsten Gerauschemissionen 8 Plattenlaufwerke Alle andere Konfigurationen haben geringere Ger uschpegel F r weitere Angaben siehe unter Umgebungsbedingungen 136 EMC Compliance FCC Class A Canadian EMC Class A VCCI Registered Class 1 Meets EMC Directive 89 336 EFC CISPR 22 1993 EN 55022 1994 Class A EN 50082 1 1992 IEC 10003 2 1995 EN61000 3 2 1995 Safety Certification TEC 950 1991 A1 A2 A3 EN 60950 1992 A1 A2 A3 IEC 825 1 1993 EN 60825 1 1994 Class 1 Laser LED CSA C22 2 No 950 95 UL 1950 3rd Edition Appendix C Regulatory Statements 137 Regulatory Statements SJUIUII V S A10 B NSIY Appendix C Regulatory Statements 138 DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer Name Hewlett Packard Manufacturer Address Enterprise Storage Solutions Division P O Box 15 Boise Idaho U S A 83707 d
10. then proceed NOTE An important side effect of the 1vreduce commands is that the LVM configuration backup file used by the vgcfgrestore command in step 1 is updated If this hot plug procedure is being performed now on another host system and there was no need to execute any lvreduce commands then the configuration file has not been updated However the LVM configuration is correct on the physical volumes so the configuration file can be updated with the vgcfbackup command Step 2 a Replace the disk module if you have not done so already b Perform an ioscan on the new disk module to ensure that it is accessible and also as a double check that it is a proper replacement If you follow the example under Example of a Disk Module Failure the host will display ioscan dev dsk c2t4d0 HP uses different manufacturers for disks having the same product number The manual hot plug procedure will not update the disk module s internal information to that of the replaced disk Replacement disks must have the same capacity and block size as the defective disk because they have the same product number The only field that could be incorrect is the string specifying the vendor s name This will not affect the behavior of the LVM If you want to update the manufacturer s name the disk s volume group must be deactivated and reactivated Step 3 Use the following commands to restore the LVM configuration headers to the replaced disk mo
11. 843 2 meter V 68PHD VHDCI 68PHD N HA A5159A Legacy FWD A3639 63018 844 2 meter V 68PHD VHDCI ILT NCHA A5159A Legacy FWD 6PHD A3639 63019 B25 4 meter V VHDCI VHDCI N HA A5159A A5159 FWD 68PHD A3639 63020 B26 4 meter VHDCI VHDCI ILT N HA A5159A A5159 FWD 68PHD A3639 63021 B27 4 meter 68PHD VHDCI 68PHD N HA A5159A Legacy FWD A3639 63022 B28 4 meter 68PHD VHDCI ILT N HA A5159A Legacy FWD 68PHD 5063 1214 821 1 meter 5OPLD 68PHD M M 5063 1269 822 2 meter 5OPLD 68PHD M M 116 Service Enclosure Replaceable Parts Table 28 Cables HP Product Equiv Description Special App Notes Number Option 5063 5323 823 1 meter 50PLD 68PHD F M 5181 7705 825 1 meter 50PLD 68PHD M M C2962A 826 1 5 meter 5SOPHD 68PHD M M 5181 7707 827 2 meter SOPHD 68PHD M M 5181 8686 840 2 meter 68PHD M M A4801 63002 851 10 meter 68PHD 68PHD ILT M M A4801 63012 871 2 5 meter V 68PHD ILT M A4801 63010 873 2 3 meter V 68PHD ILT M A4801 63004 875 5 meter 68PHD ILT 68PHD M M Except 10 meter cable 40 MHz speeds only Description 68PHD 68 Pin High Density 50PLD 50 Pin Low Density LP LP Low Profile to Low Profile M M Male to Male F M Female to Male VHDCI Very High Density Cable Interconnect Standard ILT Inline Terminator Special Application Notes Servers N N Class N HA N Class in High Availability Configuration V V Class HBAs A4800A sin
12. Cabinet Storage System Rail Standard Ear Standard Number Holes Holes 64 73 50 59 36 45 22 31 r s T en 121 Rackmounting SUTJUNOUW IVY Appendix A A3312A Rackmount Installation 5 Slide the A3312A into the EIA cabinet Figure 52 122 Figure 52 Sliding the A3312A into EIA Cabinet 6 Appendix A A3312A Rackmount Installation Install the hinge bracket Figure 53 item 2 on the left mounting ear 1 using the alignment pins 3 as a guide Secure the left mounting ear and hinge bracket with two T25 screws 4 through the hinge bracket and left mounting ear Figure 53 Installing Hinge Bracket and Securing Left Ear o00000000000000 123 Rackmounting SUTJUNOUYIVY Appendix A A3312A Rackmount Installation 7 Install two T25 screws Figure 54 item 2 through the right mounting ear 1 8 Install the door snap Figure 54 item 4 on the right mounting ear using the alignment holes 3 as a guide Secure the door snap with one T15 screw 5 Figure 54 Securing Right Ear and Installing Door Snap 124 9 Appendix A A3312A Rackmount Installation Install the door Figure 55 item 1 Drop the lower corner mounting hole onto the lower hinge bracket pin 2 then swing the upper corner mounting slot into the upper hinge bracket pin
13. Illegal diagnostic requested ABORTED COMMAND Illegal loopcount value specified ABORTED COMMAND Diagnostic needs a tape no tape detected ABORTED COMMAND Tape in drive can only perform diagnostic when no tape present ABORTED COMMAND Diagnostic not supported by drive ABORTED COMMAND Reel failed to turn during reel motor calibration Reel failed to stop during reel motor calibration Failure to change state within time out period HARDWARE ERROR Drive failed to achieve ATF lock during Drum PG autocalibration Having achieved ATF lock during Drum PG autocalibration drive could not find a delay that would cause it to unlock again Results of drum autocalibration unacceptable tolerance window not the right size Servo firmware revision incompatible with controller firmware revision Group found which does not comply with DDS format MEDIUM ERROR DOS format violation in EOD frames Reference or system area DDS format violation No sub data available for the group MEDIUM ERROR EOD found when trying to find correct position to append data MEDIUM ERROR Unreadable sub data encountered when track following MEDIUM ERROR Tape position possibly beyond EOD MEDIUM ERROR Drive action did not occur within time out period HARDWARE ERROR EOM and BOM reported simultaneously MEDIUM ERROR Tape speed wrong while writing HARDWARE ERROR EOD encountered not necessarily an error condition BLANK CHECK reported with Additional
14. No index sector signal No seek complete Peripheral device write fault LUN not ready cause not reportable LUN not ready becoming ready LUN not ready initializing command required LUN not ready manual intervention required LUN not ready format in progress LUN communication failure LUN communication time out LUN communication parity error Track following error Head select fault Error log overflow Write error Write error recovered with auto reallocation Write error auto reallocation failed ID CRC or ECC error Unrecovered read error Read retries exhausted Error too long to correct Unrecovered read error auto reallocation failed Address mark not found for ID field Recovered data without ECC using previous sector ID Recovered data with ECC using previous sector ID Sector not found Record not found Random positioning error Mechanical positioning error Positioning error detected by read of medium Data synchronization mark error Recovered data with no error correction applied Recovered data using retries 77 Troubleshooting SUTJOOYSITqno L amp Diagnostics Information Description Recovered data using positive offset Recovered data using negative offset Recovered data using previous sector ID Recovered data without ECC data auto reallocated Recovered data with ECC Recovered data with ECC and retries applied Recovered data with ECC and or retries data auto reallocated Defect list
15. TORX hardware requires the use of special drivers In this manual any reference to TORX hardware will be accompanied by the required driver size for example ES 1 5 TORX is a product of the Camcar Division of Textron Inc Table of Contents CHAPTER 1 PRODUCT INFORMATION cccccssssssssscsscccsssssssssccssscssssssssccssscsssssssssssssssssees 1 PRODUCT OVER VIEW 65 s ccdeds seslsvcebeecciudeteusccenddestedetec sate ecastedeseseuens sve tuudedeveunvnsuesvedomecausutsdeccedetecsunseewetedeteesves 1 Key Features ics size aaa a a deiins aE a Eae A ana aeaa OEA EDEA aa RASAK SAES abelapuseyeceds 2 Higeh Availability ieonta E E n sub cass aia S A e iadaaa 2 BALOI ta ANAE R EEE EE R AE A E EA 2 Modular DESIST fee Tee Beia Tae dad Las an e ades telat ada a a e aa eae e A Gao Geet 2 Fibre Channel FC SCSI Multiplexer MUX Connection ssessseesseeessseessssersssseressseesssseessseresssrees 2 Base Product Confteuratiom neye neie e obs a e E E E EE E EE EE aE E ass 3 STORAGE SYSTEM MODULES ienirt E a E A E E S 4 MODUEE ICONS EEEE O TEE EE A EEE EE EEAS E E E E E E S 6 CHAPTER 2 INSTALLATION amp CONFIGURATION eeseeessssccccccessssccceseesssoccccecsesssoocesecsssssoesse 7 INSTALLATION OVERVIEW 035 sa E E S E E EE EER 8 APPLYING BAY EAN E1 E S E E EE E SE OEE 9 INSTALLING ADDITIONAL MODULES sii vsescecivsvesccdecceceveedive daceusvetsesveecd ueue vedi vees cdanuveseddecteueduvevsvedaaduasessesvess 10 Installing a Fa
16. all storage modules Install the storage modules one at a time until a power supply fault occurs Remove all storage modules except the last one installed If a power supply fault occurs again replace the storage module Gin ON Tat soos ah If a power supply fault occurs after replacing the storage module replace the power module Two Power Modules One Fault Troubleshooting Procedure CAUTION There should be no bus activity when these steps are performed The storage system should be offline If the storage system contains two power modules and one power supply fault occurs when installing storage modules perform the following steps 1 Check the power cord for the faulty power module 2 Remove and re install the faulty power module 3 Replace the faulty power module D oo Troubleshooting amp Diagnostics Troubleshooting Procedures Two Power Modules Two Faults Troubleshooting Procedure CAUTION There should be no bus activity when these steps are performed The storage system should be offline If the storage system contains two power modules and two fan modules and two power supply faults occur follow these steps 1 Cycle storage system power 2 After power on the power module status lights will be amber e If both fan module status lights do not turn green before they turn off replace both fan modules e If at least one fan status light turns green after power on either a power module has failed or an over
17. error Defect list not available Defect list error in primary list Defect list error in grown list Parameter list length error Synchronous data transfer error Defect list not found Primary defect list not found Grown defect list not found Miscompare during verify operation Invalid command operation code Logical block address out of range Invalid field in CDB LUN not supported Invalid field in parameter list Parameter not supported Parameter value invalid Invalid field parameter threshold parameter Invalid field parameter checksum Invalid field parameter firmware tag Write protected Not ready to ready transition medium may have changed Power on Reset or bus device reset occurred Power on Reset occurred Parameters changed Mode parameters changed Log parameters changed Tagged commands cleared by another initiator Description Medium format corrupted Format failed No defect spare location available Parameter rounded Invalid bits in identify message LUN has not yet self configured Target operating conditions have changed Microcode changed Changed operating definition DRAM parity error Power on or self test failure Message error Internal target failure Select reselection failure SCSI parity error Initiator detected error message received Invalid message error LUN failed self configuration Overlapped commands attempted Log exception Threshold condition met Log counter at maximum Log l
18. installed Figure 5 shows the storage systems with their 1 inch slot reference designators 1 inch disk modules can use any of the 1 inch slots in bay A A1 through A4 and bay B B1 through B4 1 6 inch disk modules and DDS tape modules use two 1 inch slots 1 inch and 1 6 inch modules can be installed in a storage system in any combination of slots in bay A and bay B Installation amp Configuration Installing Additional Modules Figure 5 Storage Module Slots F1 F2 Fan module slots numbers not embossed on storage system A3 A4 B3 B4 Upper 1 inch module slots Disk modules use delayed spin up in order of SCSI ID 1 inch disk modules use SCSI ID switches A3 A4 B3 B4 Al A2 B1 B2 Lower 1 inch module slots Valid boot device slots Disk modules spin up simultaneously 1 inch disk modules use SCSI ID switches Al A2 B1 B2 P1 P2 Power module slots numbers not embossed on storage system 11 Installation uonee sul Installation amp Configuration Installing Additional Modules Installing a Fan Module NOTE The storage system is shipped with two fan modules See Chapter 4 for information on replacing a fan module Installing a Power Module The storage system is shipped with one power module To install a second power module for redundancy 1 Pull out the module lever see Figure 6 CAUTION Pull the module
19. lever all the way out or the module will jam in the slot 2 Install the power module into slot P2 3 Push in the module lever until it clicks to lock the module in place Figure 6 Installing a Power Module Installation amp Configuration Installing Additional Modules Installing a Disk Module CAUTION The disk modules located in slots A1 A2 B1 and B2 will power on first so a boot device should only be installed in one of those slots NOTE Replacement of a disk module is not the same as installing additional capacity in an operating storage system To add capacity follow the steps below To replace a disk module see Chapter 4 To install a disk module 1 Shut down the host and power off the storage system 2 Read and remove the module Attention label see Figure 7 Figure 7 Removing the Attention Label 3 Pull out the module lever see Figure 8 CAUTION Pull the module lever all the way out or the module will jam in the slot 4 Install the disk module into the storage system 5 Push in the module lever until it clicks to lock the module in place 13 Installation Installation amp Configuration Installing Additional Modules Figure 8 Installing a Disk Module Installation 14 Installation amp Configuration Installing Additional Modules Installing a DDS Tape Module To install DDS tape module 1 Shut down the host and power off the storage system 2 Rea
20. niiina iaa i aa i ena e ienas 35 Model 2 Weekly Rotation with Daily Backup cccscccsssccessseeeseeeesnesessecesseessseecsacecssnesesaecesaeesseeesneees 35 Model 3 Monthly and Weekly Rotation with Daily Backup ccscccssccesseeeesseeeneetesnecesseeesseesseeseaeees 36 CLEANING TAPE HEADS Snore ae E AN OT AEN OTA E eevee 37 ORDERING DDS TAPE CARTRIDGES seei eir erene ver seeen oken sein venek sets Ee kater SA RETER EENE NEESER EAE SENE aE aarte Es kn 38 DDS MRS LO pOsTa ted ead TaN aa Ea Ea NEn a a 38 CHAPTER 4 TROUBLESHOOTING amp DIAGNOSTICS sseeeeeeeeeeeeeeeeeeeeeeeeseeseesseeeseesseese 41 TROUBLESHOOTING OVERVIEW resiver eserini inier astees ike i Ea E i a i a i i ass ae 41 MODULE STATUSLIGHTS nione e r N A E A TE rk 42 TROUBLESHOOTING PROCEDURES ssv ccsesengovessovnecsssvngotnssennecstcneptpgsuneesescsoateosuneecusecnpatpooungscnecvepeieosnngotne 45 SCSI Bus Troubleshooting Procedure ssccssscccsssscessesessecesseeesseecescecesaecesseeeseecsseecsscecesaeesseesseeseneeees 45 Fan Module Troubleshooting Procedure cccssccssseesessecessecescecssseeesseecscecsscessscecessecesaeessaeesseesesaeeees 47 Power Module Troubleshooting Procedures cscccssccceseecsssecssecsssecescecsscessscesssnecessecesaeesseesseesenaeeees 47 DDS Tape Module Troubleshooting Procedure scccsscccessecesseceeneceeseeeeseeceseessscecesaeeesaeesseesseesesaeees 49 Disk Module Troubleshooting Procedure cccssccsssses
21. or a Parameter List check detects an error in a command parameter list C D Command Data is only valid if the SKSV flag is set 0 indicates the Field Pointer information applies to the parameter list for the command 1 indicates the Field Pointer information applies to command descriptor block BPV 0 indicates the Bit Pointer field is invalid 1 indicates the Bit Pointer field is valid If the SKSV bit is set then the BPV bit must be set also Bit Pointer Identifies the bit position of the field in error whether it is a command descriptor or a command parameter list field Only valid when the SKSV flag is set Field Pointer Drive Error Code If SKSV is set this field identifies in which byte of the command descriptor or parameter list an error was detected Note that the drive scans from byte 0 bit 7 of a command or parameter list through to byte n bit 0 The field and bit pointers are set to point to the most significant bit of the field that is in error If SKSV is not set the top byte of this field will be zero The bottom byte contains the drive error code associated with the failure of the previous command or zero in the case of no failure and no appropriate error code CLN 0 indicates the drive is OK 1 indicates the drive requires cleaning Table 20 DDS Tape Module Sense Keys Code Description NO SENSE There is no real problem the sense information is probably indicating some condition such as encountering a filemark RECOVERED
22. power switch 128 switching off power 128 switching on power 128 enclosure accessories parts list 114 error codes DDS tape module 80 disk module 72 exploded view deskside 109 rackmount 110 rackmount kit 111 fan module installing 12 replacing 50 status light 42 43 troubleshooting 47 fibre channel 2 HBA 16 19 host bus adapter 16 19 hot pluggable 3 hot swappable 3 installing DDS tape module 15 disk module 13 fan module 12 power module 12 140 L loading DDS tape cartridge 31 M module fibre channel 2 MUX 2 replaceable parts 111 module cam lever replacing 107 108 modules 4 exchange part numbers 115 icons 6 installing into storage system 10 parts list 115 replacement part numbers 115 O online diagnostics 72 over current condition 16 P parts list A3311A 112 A3312A 113 A3312AZ 113 enclosure accessories 114 modules 115 pedestal base replacing deskside 97 power switching off EIA cabinet 128 switching off storage system 26 switching on EIA cabinet 128 switching on storage system 25 power button and push rod replacing 103 power cords connecting 24 power module installing 12 replacing 52 status light 42 troubleshooting 47 power module status light 43 power supply shutdown 16 power switch EIA cabinet 128 storage system 42 power on sequence 25 R rackmount base product configuration 3 exploded view 110 kit
23. s guide for information on how to power on and configure the storage system see Documentation References Follow these tips on utility commands needed to configure different systems HP 3000 Series 900 Systems Perform one of the following procedures e Run SYSGEN to configure the logical device and device type then reboot the system e Run ioconfg to configure logical devices In this case no reboot is necessary HP 9000 Series 700 Systems To install the drivers regen the operating system kernel This activates the device drivers and the card drivers Then reboot the system HP 9000 Series 800 Systems To install the drivers regen the operating system kernel This activates the device drivers and the card drivers Then reboot the system Documentation References HP UX Manuals Reference manuals for Logical Volume Management LVM How HP UX Works Concepts for the System Administrator part number B2355 90029 System Administration Tasks Solving HP UX Problems 27 Installation uonee sul Installation amp Configuration Configuring the Host System Reference manuals for System Administration Management Tool SAM e How HP UX Works Concepts for the System Administrator e System Administration Tasks e Solving HP UX Problems Reference manuals for peripherals e Installing Peripherals HP 9000 Series 800 Computers part number B3108 90004 e Configure HP UX for Peripherals for 10 01 part number B2
24. storage system until the replacement fan module is ready to be installed Both fan modules must be installed for proper air flow and cooling NOTE You can replace a fan module while the host and the storage system are operating To replace a fan module 1 Remove the fan module from the storage system see Figure 24 2 Install a new fan module into the storage system see Figure 25 Figure 24 Removing a Fan Module 50 Troubleshooting amp Diagnostics Module Replacement Procedures Figure 25 Installing a Fan Module SUTJOOYSITqno L J SUTJOOYSITqnNo L Troubleshooting amp Diagnostics Module Replacement Procedures Power Module Replacement Procedure CAUTION The power module is hot pluggable only if a second power module is present and operating If you remove the only power module in the storage system the storage system and all modules will lose power NOTE If there are two power modules in the storage system each will share the power load If one power module fails or is removed or if one of the ac power cords is removed the other power module will take over the entire power load without interruption NOTE You can replace a power module while the host and the storage system are operating To replace a power module 1 Remove the power module from the storage system see Figure 26 2 Install the new power module into the storage system see Figure 6 in Chapter 2 Figure 26 Removi
25. version of servo firmware Communication protocol error indicates servo is busy when it should not be Servo cannot respond because it is hung Filemark encountered during a read write or spacing operation Setmark encountered during a read write or spacing operation Record of unexpected length was read Format error in the group just read MEDIUM ERROR Buffer firmware does not know the logical tape position MEDIUM ERROR Parity error on reading data from the buffer HARDWARE ERROR Mismatch in number of bytes transferred to and from SCSI due to firmware or hardware failure HARDWARE ERROR Illegal machine state detected HARDWARE ERROR Illegal buffer command received HARDWARE ERROR Illegal parameters sent with a valid buffer command HARDWARE ERROR Space or Locate failed position specified is in middle of a compressed entity Write Setmarks failed because it would cause the number of setmarks in the current partition to exceed 65535 No error is logged to EEPROM ILLEGAL REQUEST 85 Troubleshooting SUTJOOYSITqnNo L Troubleshooting amp Diagnostics Diagnostic Information Code Description Drive found data compressed using an algorithm other than DCLZ MEDIUM ERROR DC read transfer shorter than indicated in its header MEDIUM ERROR Parity error while processing compressed data HARDWARE ERROR Invalid DC command sequence received HARDWARE ERROR Decompression error reported when no decompre
26. with no harm Step 5 synchronize the mirrors of the replaced disk module This will take some time because it copies all the d extents The logical volumes are still accessible to users applications during this command vgsync lt VG name gt vgsync dev vg00 If the host fails during Step 5 issue the command SUTOOYSI qno 1 Troubleshooting amp Diagnostics Module Replacement Procedures DF Disk Module Is the Volume Group or Physical Volume Group Active HP 9000 Series 800 with Strict Mirroring Use this procedure to determine if the volume group and physical volume group is active 1 At the host console type vgdisplay lt VG name gt If you followed the example under Example of a Disk Module Failure the host will display vgdisplay dev vg00 If the volume group is not active the host will display vgdisplay volume group not active vgdisplay cannot display volume group lt VG name gt 2 If the disk was defective when vgchange was executed the following messages will be displayed VGDISPLAY WARNING COULDN T QUERY PHYSICAL VOLUME DEV DSK c2t4d0 THE SPECIFIED PATH DOES NOT CORRESPOND TO PHYSICAL VOLUME ATTACHED TO THE VOLUME GROUP VGDISPLAY WARNING COULDN T QUERY ALL OF THE PHYSICAL VOLUMES e If the message above displays the physical volume is not active Refer to DF Disk Module Replacement Recov
27. 1 to Bus B 1 m 3 HBA2 to Bus A 1 m 2 Bus B Terminator 4 Bus A Terminator Figure 16 SCSI Terminators O meine O guyvw2l9vd eLL3IM3H SE Terminator DF Terminator 22 Installation amp Configuration Connecting SCSI Cables and Terminators Applying SCSI Cable Labels Apply the SCSI cable labels included in the SCSI bus label kit see Figure 17 Figure 17 Applying SCSI Cable Labels 23 Installation uoneleysuy Installation amp Configuration Connecting Power Cords Connecting Power Cords WARNING The storage system power cords are used as main disconnect devices To ensure that the power cords can be disconnected quickly locate the storage system near an easily accessible power outlet WARNING To avoid a fire hazard the ac branch service must be properly current protected by either a fuse or a circuit breaker Use only UL CSA approved power cord SVT type rated for suitable voltage and current These power cords have two conductors and a ground Failure to use the proper power cord may result in a shock or fire hazard NOTE A fully loaded storage system can run on one power module If the storage system has two power modules for redundancy we recommend that you plug the power cord for each power module into a separate uninterruptable power supply UPS
28. 105 replacing rackmount 106 B backplane assembly replacing deskside 98 backplane PCA replacing rackmount 99 backup routines DDS tape cartridge 35 boot device 11 C cleaning tape heads 37 configuration base product 3 SCSI bus 21 storage system 11 connecting power cords 24 connecting SCSI cables 19 connecting SCSI terminators 19 D data compression DDS tape module 34 DDS tape cartridge backup routines 35 care of 34 data loss 32 ejecting 32 forcing ejection 32 handling 34 loading 31 ordering 38 39 storing 35 tape log 33 unloading 32 write enabling 33 write protecting 33 DDS tape module cartridge slot 29 44 cartridge unload button 29 44 clean light 29 30 44 cleaning tape heads 37 data compression 34 error codes 80 front panel 29 44 installing 15 replacing 53 self test 29 status lights 30 44 tape light 29 30 44 troubleshooting 49 delayed spin up 11 deskside base product configuration 3 exploded view 109 module slots 11 diagnostics 71 online 72 self test 71 disk module configuration 11 error codes 72 installing 13 replacing 54 self test 25 status light 42 troubleshooting 49 door handle replacing rackmount 95 door snap replacing rackmount 95 139 Regulatory Statements xopuy Index door replacing deskside 92 door replacing rackmount 94 E EIA cabinet installing A3312A into 120
29. 12 nut 1d Remove the lock washer le Remove the latch 2 and security lock 1 Install the security lock parts in reverse order ensuring the key slot is pointing up and the pawl is positioned to allow the lock to turn outward to lock Figure 33 Replacing the Deskside Security Lock 1 Security Lock 1d M12 Nut la 10 Nut le M12 Lock Washer 1b 10 Lock Washer 2 Door Latch Ic Pawl Deskside Switch Cover To replace the deskside switch cover 1 2 Press the switch cover outward from behind the door Snap the switch cover in place from the front of the door 93 Service IDIAIIS Service Door Assembly Rackmount Door To replace the rackmount door Figure 34 1 ye ee ee oh ba 94 Open the door to a position 90 degrees from the closed position Center the top hinge pin in the door s top hinge pin slot Push the top of the door top outward so the hinge pin exits through the hinge pin slot Pull the door up and free it from the bottom hinge pin Replace the door by lowering the door s bottom hinge pin hole onto the bottom hinge pin Push the top hinge pin slot into the top hinge pin until it snaps into place Figure 34 Replacing the Rackmount Door Service Door Assembly Rackmount Switch Cover To replace the rackmount switch cover 1 Press the switch cover outward from behind the door 2 Snap the switch cover in place from the front of the
30. 2 mGauss 0 7 ft lt 5 mGauss p p product surface 47 5 Hz to 198 Hz 4 Gauss external field 3 V m external field 14 kHz to 1000 MHz 3 Vrms 30 kHz to 50 kHz 1 Vrms 50 kHz to 400 MHz 0 to 15 kV air discharge 15 kV to 25 kV air discharge 66 W 225 Btu hr 57 kcals hr 177 W 603 Btu hr 152 kcals hr 102 mm 4 02 in min front and rear 5 to 40 C 41 to 104 F 20 C hr 68 F hr max 10 C hr 50 F hr max 40 to 65 C 40 to 149 F 40 to 45 C 40 to 113 F 20 C hr 68 F hr max 26 C 79 F 10 RH hr 8 to 80 RH noncondensing 20 to 80 RH noncondensing 5 to 90 RH noncondensing 20 to 80 RH noncondensing 0 to 3 048 m 0 to 10 000 ft 3 048 to 4 572 m 10 000 to 15 000 ft 0 635 cm 0 25 in tilt drop 1 Minimum Configuration is 2 fan modules 1 power module no disk modules 2 Maximum Configuration is 2 fan modules 2 power modules eight 1 inch disk modules 3 No damage no data loss 132 Vibration Operating Random Nonop Random Nonop Swept Sine Acoustic Emissions Fan Module Weight Dimensions Type Power Module Weight Dimensions Type 1 Inch Disk Module Weight Dimensions Type 1 6 Inch Disk Module Weight Dimensions Type 1 6 Inch DDS Tape Module Weight Dimensions Type Appendix B Product Specifications 0 21 g rms from 5 to 500 Hz PSD of 0 0001 g7 H from 5 to 350 Hz 0 dB octave 6 dB
31. 20 seconds 2 The four upper storage modules power on and begin self tests in the order of their SCSI IDs The disk module status lights are green 3 When the self tests have completed the disk module status lights and DDS tape module status lights will be off 25 Installation uonee sul Installation amp Configuration Powering On the Storage System Powering Off the Storage System WARNING When the power switch is in the standby position the dc power output circuits within the power modules are off but the ac power input circuits are still active To power off the storage system 1 Lift the power switch cover 2 A3312A 12AZ Only Press the cabinet power switch to the power off 0 position see Figure 58 3 Press the storage system power switch then release the switch to the out standby position 26 Installation amp Configuration Configuring the Host System Configuring the Host System CAUTION The computer system should be powered on then the storage system should be powered on to allow access to all filesets during the boot process The disk modules in the four upper slots have delayed spin up so if the boot process starts before all the disks are online some of the filesets may not be mounted 1 Power on your computer then power on the storage system If your boot device is located in the storage system you may need to reboot your computer Refer to your system administration manual or owner
32. 3 Gently press on the front upper left corner of the door and snap the upper corner into the hinge bracket pin Figure 55 Installing the Door 125 Rackmounting SUUNOW IVY Appendix A A3312A Rackmount Installation 10 Repeat steps 1 through 9 to install additional A3312A storage systems 11 Install one filler panel in the bottom EIA slot and one in the top EIA slot Figure 56 Figure 56 Installing EIA Filler Panels 126 Appendix A A3312A Rackmount Installation 12 Complete the steps under Installation Overview in Chapter 2 13 Connect the storage system power cords to the EIA cabinet power distribution units PDUs see Figure 57 CAUTION To avoid exceeding the current rating of the PDU the maximum number of storage systems that can be connected to one PDU is seven with one power module each or eight with two power modules each NOTE Ifthe storage system contains two power modules you can connect each power module into a separate PDU for greater redundancy Figure 57 Connecting Power Cords to PDUs 127 Rackmounting SUTJUNOUYIVY Appendix A A3312A Rackmount Installation 14 To power on the EIA cabinet press the cabinet power switch Figure 58 item 1 to the power on 1 position The cabinet power light 2 should be green Figure 58 Powering On the EIA Cabinet
33. 355 90053 MPE iX Manuals Reference manuals for the HP 3000 Series 900 Computer e Performing System Manager Tasks part number 32650 90040 e Configuring Systems for Tapes Printers and other Serial Devices part number 32022 61000 e System Start up Configuration and Shutdown Reference Manual part number 32650 90042 e Mirrored DiskiX User s Guide part number 30394 90003 28 Chapter 3 DDS Tape Module This chapter describes how to operate the digital data storage DDS tape module in the storage system DDS Tape Module Front Panel Figure 18 shows the front panel of the DDS tape module Figure 18 DDS Tape Module Front Panel 1 Cartridge Slot 3 Clean Light 2 Tape Light 4 Cartridge Unload Button Self Test When the storage system is powered on the DDS tape module performs a diagnostic self test During the self test the tape light flashes green When the tape light goes off the DDS tape module is ready to accept a DDS tape cartridge If the clean light changes to steady amber the self test has failed and you should contact your HP service representative 29 DDS Tape Module anpoyy edey Sad DDS Tape Module DDS Tape Module Front Panel Status Lights Table 3 lists the status light indications and actions for the tape light and clean light Tape Light The tape light monitors the following tape parameters tape loading or unload
34. ERROR System log on tape is unreadable MEDIUM ERROR Tape either blank or completely unreadable BLANK CHECK Tape not in valid DDS format MEDIUM ERROR with Additional Sense of 3002h cannot read media incompatible format Parity error in reading track checksums out of buffer RAM HARDWARE ERROR Failure in position controller s internal state machine HARDWARE ERROR Unable to find target position on tape MEDIUM ERROR Failed to measure tracking calculation not enough samples to calibrate time tracking properly Device command rejected because a previous command failed HARDWARE ERROR Invalid command sequence HARDWARE ERROR Invalid tape length Unsupported tape inserted MEDIUM ERROR 89 Troubleshooting SUTJOOYSITqnNo L Troubleshooting amp Diagnostics Diagnostic Information Code Description Cleaning sequence occurred Only logged in EEPROM for firmware earlier than version V 10 Invalid command opcode received from buffer HARDWARE ERROR Invalid device parameter received HARDWARE ERROR Defect in device firmware HARDWARE ERROR Invalid tape format HARDWARE ERROR No tape present tape expected HARDWARE ERROR 90 Chapter 5 Service This chapter provides instructions for replacing storage system assemblies and parts This chapter also includes exploded views of deskside and rackmount storage systems and part numbers for replaceable parts WARNING The procedures in this chapt
35. ERROR An error has occurred from which the drive has recovered NOT READY The drive is not in a state to be able to execute the request MEDIUM ERROR The command failed possibly because of a problem with the tape or an error in the recorded data HARDWARE ERROR The command failed possibly because of a problem with the drive hardware The FRU in the sense data should indicate which part of the hardware is faulty ILLEGAL REQUEST The last command sent to the drive or the data associated with the command violated conditions imposed by the drive on its acceptance UNIT ATTENTION Indicates some condition of which the host needs to be made aware DATA PROTECT A write command was attempted on a write protected block BLANK CHECK The drive encountered a blank tape or EOD while reading ABORTED COMMAND The drive has stopped trying to act on a command usually through some problem on the SCSI bus VOLUME OVERFLOW Physical EOT reached unable to fit remaining information on a tape 82 Troubleshooting amp Diagnostics Diagnostic Information Table 21 DDS Tape Module Additional Sense Codes Code Description 00 00h 00 Olh 00 02h 00 03h 00 04h 00 05h 04 00h 04 01h 04 02h 09 00h OC 00h 11 00h 14 03h 15 Olh 17 00h 17 Olh 18 00h 1A 00h 20 00h 24 00h 25 00h 26 00h 27 00h 28 00h 29 00h 2A Olh 30 00h 30 Olh 30 02h 30 03h 31 00h 33 00h 37 00h 3A 00h No additional sense information Filemark detected
36. HP A3311A 12A 12AZ High Availability Storage Systems Installation Service Manual CA Fakaro HP Part No A3311 90006 Printed in USA December 1999 Notice Copyright 1999 Hewlett Packard Company The information contained in this document is subject to change without notice Hewlett Packard Company makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior consent of Hewlett Packard Typographical Conventions NOTE Notes contain important information CAUTION Caution messages indicate procedures which if not observed could result in damage to your equipment or loss of your data WARNING Warning messages indicate procedures or practices which if not observed could result in personal injury About this Manual This manual describes the installation operation and service of the HP A3311A deskside A3312A field rackmount and A3312AZ factory rackmount storage systems Trademark Credits TORX hardware is used in this product
37. IS Service AC Power Adapter Rackmount AC Power Adapter To replace the rackmount ac power adapter Figure 41 1 a ca od Remove the power module Remove two T10 screws item 1 Remove two star washers item 3 Remove the ac power adapter item 2 Replace the ac power adapter in reverse order ensuring the lock washers are located between the ac power adapter and the rear of the chassis NOTE Put the screws and washers on the power adapter then fasten the entire assembly at once Figure 41 Replacing the Rackmount AC Power Adapter 1 M3 T10 Screw 2 3 Star Washer 2 2 AC Power Adapter 106 Service Module Cam Lever Module Cam Lever To replace the module cam lever 1 2 Squeeze the pivot tabs with pliers see Figure 42 and lift the cam lever off of the pivot Position the locking bracket Figure 43 item 2 over the track notch Figure 43 item 3 and lift it out of the track To replace the cam lever insert the locking bracket into the notch then snap the cam lever onto the pivot Figure 44 Figure 42 Removing Module Cam Lever from Pivot 107 Service IDIAIIS Service Module Cam Lever 108 Figure 43 Removing Module Cam Lever from Track Figure 44 Replacing Module Cam Lever Service Enclosure Replaceable Parts Enclosure Replaceable Parts IIAIIS Figure 45 Deskside Enclosure Replaceable Parts
38. Information on the following page 71 Troubleshooting SUTJOOYSITqnNo L Troubleshooting amp Diagnostics Diagnostic Information Online Diagnostics Most HP systems include online diagnostic utilities for use with SCSI mass storage devices The following online diagnostics may be available on your system Refer to your system documentation for information on using online diagnostics e Sherlock Online Diagnostics for SCSI Used to diagnose all devices e SCSIDSK2 Used to diagnose disk devices e SCSIDDS Used to diagnose DDS tape devices Disk Module Request Sense Information This section describes the data returned for a disk module when a Request Sense command is invoked Table 13 Disk Module Request Sense Data Format ia a eee Be 7 6 s 4 3 2 fa fo Error Code Segment Number a m fe om o smky EA Information Bytes MSB 3 LSB 6 Ea Additional Sense ee Oe aaNR I IR xa S 16 17 Sense Key Specific Product Unigue Sense Data a N Troubleshooting amp Diagnostic Information Table 13 Returned Sense Data Fields Valid one if byte 6 are valid zero if not valid Error Code 70h is a current error Error Code 71h is a deferred error Segment Number Always zeros File Mark Always zero for a disk drive EOM End Of Medium indicator Always zero for a disk drive Incorrect Length Indicator of the data on the medium Indicates the g
39. MSB 16 LSB 17 A command data C D bit of one indicates that the illegal parameter is in the command descriptor block A C D bit of zero indicates that the illegal parameter is in the data parameters sent by the initiator during the DATA OUT phase A BPV Bit Pointer Valid bit of zero indicates that the value in the bit pointer field is not valid A BPV bit of one indicates that the Bit Pointer field specifies the bit of the byte designated by the field pointer that is in error When a multiple bit fields in error the Bit Pointer field will point to the most significant bit of the field The Field Pointer field indicates the byte of the command descriptor block or of the parameter data that was in error Bytes are numbered starting from zero as shown in the tables describing the commands and parameters When a multiple byte field is in error the pointer will point to the most significant byte of the field If a sense key is RECOVERED ERROR 1h HARDWARE ERROR 4h or MEDIUM ERROR 3h and if the SKSV bit is one the Sense Key Specific field is defined as shown in Table 12 These fields identify the actual number of retries used in attempting to recover from the error condition Table 15 Disk Module Actual Retry Count Bytes fee a a aa ie oe we ae oe a we Reserved Actual Retry Count MSB 16 LSB 17 The Actual Retry Count field returns implementation specific information on the actual number of retries used in attempting to reco
40. ROR Mismatch between checksum calculated while reading and that stored in a positive track MEDIUM ERROR Mismatch between checksum calculated while reading and that stored in a negative track MEDIUM ERROR Too many bad sub data areas to allow checksum cross checks MEDIUM ERROR Buffer controller ASIC test failed HARDWARE ERROR Communication test between servo processor and main 68000 processor failed HARDWARE ERROR Illegal parameters specified for AFC search ILLEGAL REQUEST Time out waiting for BOM or EOM flag HARDWARE ERROR Unexpected BOM or EOM encountered HARDWARE ERROR Failure in data loopback test between buffer controller and DAT formatting ASIC Flags or data were not set correctly HARDWARE ERROR 87 Troubleshooting SuUTOOYSI qno 1 Troubleshooting amp Diagnostics Diagnostic Information Code Description Failure in data loopback test between buffer controller and DAT formatting ASIC Data header was not set correctly HARDWARE ERROR Failure in data loopback test between buffer controller and DAT formatting ASIC Checksum register was not as expected HARDWARE ERROR Drum motor took too long to reach speed HARDWARE ERROR Capstan motor took too long to reach speed HARDWARE ERROR Supply reel motor took too long to reach speed HARDWARE ERROR Take up reel motor took too long to reach speed HARDWARE ERROR Status report from servo processor to main processor not valid HARDWARE ERROR
41. Sense of 0005h EOD detected BOM encountered not necessarily an error condition Drive reached EOM MEDIUM ERROR 88 Troubleshooting amp Diagnostics Diagnostic Information Code Description Target position missed position controller went past desired position without achieving objective MEDIUM ERROR Failure to achieve ATF locking within time out period MEDIUM ERROR Failure to reach the target point on tape MEDIUM ERROR Unexpected physical BOM encountered Failure to position HARDWARE ERROR Servo command time out HARDWARE ERROR Drum took too long to reach speed HARDWARE ERROR Failure to process one servo event before servo processor sent next event HARDWARE ERROR Too long between successive servo message events HARDWARE ERROR Unexpected position counter Calculated supply reel diameter is suspect HARDWARE ERROR Tape not available for use HARDWARE ERROR Tape is threaded command received which requires no tape to be threaded HARDWARE ERROR No cartridge in drive cartridge is expected HARDWARE ERROR Cartridge present no cartridge expected HARDWARE ERROR Time out when finding Absolute Frame Count of append point MEDIUM ERROR Initialization error HARDWARE ERROR Buffer controller detected underflow HARDWARE ERROR Buffer controller detected overflow HARDWARE ERROR Buffer controller detected parity error HARDWARE ERROR Overflow in servo message to main 68000 processor HARDWARE
42. Tape Cartridge Ejection CAUTION You may lose data if you force the ejection of a DDS tape cartridge Also the tape may not be formatted during a forced ejection because the end of data EOD area may not have been written on the tape If you press the cartridge unload button when the DDS tape module is busy it may take some time to respond because it will finish the operation it is performing first This ensures that the operation is terminated in a controlled manner and no data is lost However you may need to unload a DDS tape cartridge immediately even if you risk losing data To force DDS tape cartridge ejection perform one of the following e Press the cartridge unload button three times within a five minute period e Hold the cartridge unload button down for at least five seconds Following either of these actions a 35 second delay occurs starting from the first time the cartridge unload button is pressed Then the tape is unthreaded the cartridge is ejected and the DDS tape module is reset as though the power had been cycled 32 DDS Tape Module Write Protecting a DDS Tape Cartridge Write Protecting a DDS Tape Cartridge CAUTION The tape log on a DDS tape cartridge contains a history of tape usage If the DDS tape cartridge is write protected the tape log will not be updated during its use and cannot indicate when the cartridge is nearing the end of its useful life To write protect the data on a DDS tape cartridge
43. a i irmirmi i immmmeusiemin 92 TDCSKSIAE Doorkomen anaa a ha itt Raed tts Ceo tae Oecd ts Maat eG Maat eg ata sais 92 RACKIMOUNE DOO Fis REE E a REE REE 95 IDESKSIDE SIDE PANED Satan Gach a heat Daan Se io asa a ah ah a i easa aa Sea ae Ghana aa ah tee batted waite aee a ieee ts 97 DESKSDE PEDESTAL BASE nn cecestecececsndesviestedesiceneee vacated udcavasuvdcetSiepodsvdgaveuss den ssevudavdesn gd poeadeusvaarvedeneeva 98 BACKPLANE ASSEMBLY ivasssctessescdudegeasuvoateestsdedeelsuceodsosis deteesansateestedetesveseateneiedetessvcgadsestededeospapedsecdedevessanies 99 Deskside Backplane Assembly ccseccesscceveneessnesesnecevsecesaceesanecsscecesceceseeeesseecsacessaeeseseesesseeesaeessaters 99 Rackmount Backplane ASSCMDLy csccccecesccceeeeeeeeessneeeeseaeeceeeaeeceseaeeeeseseeceneaaeeeeseaeeeeseeeeesenaeeeeneas 100 SCST Bus Reset ET O EEEE E EE EEE EE EE EEEE 101 POWER BUTTON AND PUSH ROD mmmmwwwwvwvvvvvvvvvvwvvvwwvvvwvvvvwvvvvwwvvvwwvvwwvvvvvvvvva 104 TOP COVER kaa aT E A E news T E E E E T E E EEE T E T a EEN 105 AC POWERADAPTER onret eret taek ai a E a i AEE EENE EEEE A EEEE a EEE a a 106 Deskside AC Power Adapter s 3ccssicesccstucsdecusis eas g a des aca opesuevend E EEEE EEEE EEE AEE TERES 106 Rackmount AC Power Adapter c cccssccssssecesesessecesseceseecececsscecesseeesaeecscesscecessecesaeecsseeseneesenaeeesaes 107 MODUEE CAMIEEVER Si seiid eco IG EAG GS GRAS SAS aba Tere Ne eae T ON SAS nT oI HOH 108 ENCLOSURE REPLACEABLE PARTS
44. ata Reserved Area of all lvlnboot R mkboot and R commands are repeatable with no harm 65 Troubleshooting SUTOOYSI qno 1 Troubleshooting amp Diagnostics Module Replacement Procedures Step 6 Use the 1vextend command to transfer the mirrors back on to the replaced disk This will take some time because it copies all of the data from the original copy of the data to the mirrored extents The logical volumes are still accessible to users applications during this command for two way mirroring lvextend m lt one greater than num mirror lt LV name gt physical volume path or for three way mirroring lvextend m lt one greater than num_mirrors gt lt LV name gt physical volume path If you follow the example under Example of a Disk Module Failure the host will display lvextend m lt one greater than num_mirrors gt dev vg00 lvol4 dev dsk c2t4d0 lvextend m lt one greater than num_mirrors gt dev vg00 lvol5 dev dsk c2t4d0 At this point your system should be fully functioning If the host fails during Step 6 Execute an 1vdisplay command to determine if the command was successfully executed If the command did not successfully execute re issue the command You should perform any other 1vextend commands that had not been executed before the system failure 66 Troubleshooting amp Module Replacement Figure 31 Replacement Flowchart for Unattached Physical Volumes se
45. ation 11 modules 4 power switch 42 switching off power 26 switching on power 25 Supported 118 switch cover replacing deskside 93 switch cover replacing rackmount 95 141 Index xapuy Index tape log 33 tools service 91 top cover replacing 104 troubleshooting DDS tape module 49 disk module 49 fan module 47 power module 47 SCSI bus 45 142 U uninterruptable power supply 24 unloading DDS tape cartridge 32 UPS 24 w write enabling DDS tape cartridge 33 write protecting DDS tape cartridge 33 Index 143
46. ation amp Configuration Installation Overview Installation Overview 1 SO SOON EST ON Ne S98 11 CAUTION Shut down the host before connecting and powering on the storage system Place the storage system close to an ac power outlet Leave some space behind the storage system so you can set SCSI IDs and attach SCSI cables A3311A Only Open the door by grasping the security lock tab and pulling the door toward you Remove the keys and bumper feet behind the door and install the bumper feet under the storage system A3312A Only Install the A3312A storage system into an EIA cabinet see Appendix A Re seat all factory installed storage modules Apply SCSI bus labels to the storage system bays Install additional storage modules into the storage system Set the SCSI ID switches for the storage modules Shut down and power off the host Connect the SCSI cables and terminators Apply SCSI bus labels to the SCSI cables Power on your computer then power on the storage system If your boot device is located in the storage system you may need to reboot your computer Perform an ioscan to see if the host will recognize any newly installed disk or tape modules Installation amp Configuration Applying Bay Labels Applying Bay Labels A SCSI bus label kit is included with the storage system which enables you to identify the type of SCSI bus associated with each bay A or B Apply the bay labels on the front and rear o
47. backplane assembly Figure 46 1 DE I OE BS Disconnect the AC Power cords and SCSI interface cables Remove all modules from the bays Remove eight standoffs 23 from four SCSI connectors with a flat bladed screwdriver Remove eleven M4 T15 screws 14 Remove the backplane assembly 24 Reassemble the backplane assembly in reverse order ensuring that it is seated properly Align the power switch push rod 19 with the power switch on the backplane assembly and check for proper operation 99 Service IDIAIIS Service Backplane Assembly SCSI Bus Reset Switch CAUTION Changing the default factory settings on the SCSI bus reset switch may cause operating system conflicts for the host computer The switch is covered with a label that states Factory Set Only NOTE A SCSI reset is a high priority interrupt The SCSI bus reset option is used when the host controller or software requires a SCSI reset to be sent as notification of device removal or power shutdown The default setting for the SCSI bus reset switch is all switch segments enabled The switch is enabled when the host controller or software requires a SCSI reset to be sent as notification of disk removal or power shutdown The SCSI bus reset switch is visible on the rackmount rear panel see Figure 36 item 1 To locate the switch on the deskside rear panel remove the two T15 screws see Figure 37 item 2 then remove the rear panel see Figure 37 i
48. can be replaced when its recommended write life 100 insertions is reached The replaced set can still be kept for read only use but should not be used for writing Model 1 Daily Backup Number of cartridges needed 1 set for full backup This is the simplest backup model All of your data is backed up onto a single set of cartridges at the end of each work day If data is lost it is simply restored from the previous day s backup It is the least secure backup model because if the cartridge is lost destroyed or damaged the data is lost forever Model 2 Weekly Rotation with Daily Backup Number of cartridges needed 2 sets for full backup 4 sets for partial backup In this model you perform a full backup every Friday and a partial backup on Monday Tuesday Wednesday and Thursday Partial backups are made only on those files that have changed since the previous backup Two sets of cartridges A and B are used in rotation for the weekly full backups On the first Friday you make a full image copy of your disks on set A On the second Friday use set B for a full backup On the third Friday use set A again This way there are always two generations of full backup in existence Store the sets off site preferably in a fire proof safe Four sets of cartridges are used for the daily backups one set for each day Because only changed files are saved these backups are very quick 35 DDS Tape Module anpoy ede Sad DDS Tape Modu
49. cle for 10 min 1 kV 50 usec duration 1 pulse cycle every 10 sec 3 kV 100 kHz 88 180 to 0 Vac over 30 min 0 to 88 180 Vac over 30 min 293 Vac for 500 msec 298 Vac for 500 msec 80 5 Vac for 500 msec lt 20 msec 1 Minimum Configuration is 2 fan modules 1 power module no disk modules 2 Maximum Configuration is 2 fan modules 2 power modules eight 1 inch disk modules 3 Worst case during spin up Maximum Configuration 131 Specifications suoeotINeds Appendix B Product Specifications Electromagnetic Radiated Conducted Magnetic Electrostatic Discharge Magnetic Interference Nonop Magnetic Interference Operating Magnetic Susceptibility Radiated Susceptibility Conducted Susceptibility ESD Operating ESD Nonop Heat Dissipation Min Config Max Config Airflow Space Temperature Operating Disk DDS Tape Operating Gradient Disk Operating Gradient DDS Tape Nonop Disk DDS Tape Nonop DDS Tape Media Nonop Gradient Disk DDS Tape Humidity Maximum Wetbulb Temperature Operating Gradient Operating Disk Module Operating DDS Tape Module w Media Nonop Disk Module Nonop DDS Tape Module w Media Altitude Operating Nonop Shock Operating Notes 5 V m 14 kHz to 1000 Mhz 3 Vrms 30 kHz to 50 kHz 1 Vrms 50 kHz to 400 MHz 47 5 Hz to 198 Hz 4 Gauss external field 1 10 kV operating 1 25 kV nonoperating lt 5 25 mGauss 4 6 m lt
50. contents 119 module slots 11 SCSI bus reset switch 17 rackmount kit exploded view 111 redundant fans 3 power supplies 3 24 replaceable parts deskside 109 module 111 rackmount 110 rackmount kit 111 replacement DDS tape module 53 disk module 54 fan module 50 power module 52 replacing ac power adapter deskside 105 ac power adapter rackmount 106 backplane assembly deskside 98 backplane PCA rackmount 99 door handle rackmount 95 door snap rackmount 95 door deskside 92 door rackmount 94 module cam lever 107 108 pedestal base deskside 97 power button and push rod 103 security lock and latch deskside 93 side panel 96 switch cover deskside 93 switch cover rackmount 95 top cover 104 Index SCSI bus configurations 21 connecting 19 troubleshooting 45 SCSI bus reset switch default settings 100 102 deskside 101 factory set only 17 100 functions 102 rackmount 17 101 SCSI cables connecting 19 SCSI ID switches setting 16 18 SCSI terminators connecting 19 security lock and latch replacing on deskside 93 self test DDS tape module 29 disk module 25 storage system 25 self test diagnostics 71 service tools 91 setting SCSI ID switches 16 shutdown 16 side panel replacing 96 status light disk module 42 fan module 42 43 power module 42 43 status lights DDS tape module 30 44 storage life DDS tape cartridge 35 storage modules 4 storage system configur
51. current condition exists Follow the steps under One Power Module One Fault DDS Tape Module Troubleshooting Procedure If a DDS tape module failure occurs see Table 9 Disk Module Troubleshooting Procedure If a disk module failure occurs check the following 1 A solid green status light at any time other than during a self test indicates a drive fault A flashing or pulsing green status light indicates read write activity 2 Termination problems can prevent successful completion of a drive module self test Verify there are no termination problems on the SCSI bus see SCSI Bus Troubleshooting Procedure 3 Solve the problem using the appropriate procedure If the disk module needs to be replaced see Figure 29 DF Disk Module Replacement Decision Flowchart 49 Troubleshooting SUTJOOYSITqno L Troubleshooting amp Diagnostics Module Replacement Procedures Module Replacement Procedures The following procedures describe how to replace the storage system modules NOTE The term hot pluggable refers to modules that can be replaced while the host and storage system are operating Not all modules are hot pluggable and some modules require the use of command line utilities before removal and after replacement See Table 1 in Chapter 2 for HP system support of hot pluggable modules Fan Module Replacement Procedure WARNING You can only replace one fan module at a time Do not remove a failed fan module from the
52. d and remove the module Attention label see Figure 7 3 Pull out the module lever See Figure 9 CAUTION Pull the module lever all the way out or the module will jam in the slot 4 Install the DDS tape module in a single ended SE slot 5 Push in the module lever until it clicks to lock the module in place Figure 9 Installing a DDS Tape Module 15 Installation uoneye sul Installation amp Configuration Setting SCSI ID Switches Setting SCSI ID Switches CAUTION Do not set SCSI ID switches A3 A4 B3 or B4 to ID 0 If their IDs are set to 0 an over current condition will occur during the power on sequence and the power module will shut down CAUTION All storage modules and host bus adapters HBAs must have unique SCSI IDs If two or more devices have the same SCSI ID on the SCSI bus the host will not recognize those devices NOTE SCSI ID 7 is normally reserved for the host bus adapter HBA SCSI IDs 8 through 15 are used only by fast wide differential DF modules To set SCSI ID switches for the disk and tape modules 1 Perform an ioscan HP UX or sysgen MPE iX to determine which SCSI IDs are already in use 2 Locate the SCSI ID switch for the device see Figure 10 items 3 through 6 and 9 through 12 3 Set the SCSI ID switch to an ID number not in use by another device see Figure 11 and Figure 12 e When setting SCSI IDs for 1 inch modules use the SCSI ID switch that cor
53. d of the bus is one of the SCSI connectors on the rear panel of the storage system Depending on the configuration a 68 pin high density SCSI terminator must be connected to one or both of these connectors Refer to your host system documentation for exact terminator specifications Connect SCSI cables see Figure 13 through Figure 15 and SCSI terminators see Figure 16 to the storage system in one of the following configurations 20 Single Bus Bus B is connected to one host bus adapter HBA bus B and bus A are interconnected and bus A is terminated with a SCSI terminator see Figure 13 Two storage systems can be connected together on a common SCSI bus see Figure 14 Split Bus Bus A and bus B are connected to two separate HBAs each terminated with a SCSI terminator see Figure 15 Both buses can have the same SCSI interface or can have different SCSI interfaces Installation amp Configuration Connecting SCSI Cables and Terminators Figure 13 One Storage System on a Single Bus 1 HBA to Bus B 1 m 3 Bus A Terminator 2 Bus B to Bus A 0 9 m Figure 14 Two Storage Systems on a Single Bus 1 HBA to Bus B1 1 m 4 Bus B2 to Bus A2 0 9 m 2 Bus B1 to Bus A1 0 9 m 5 Bus A2 Terminator 3 Bus Al to Bus B2 1 m 21 Installation uonee su Installation amp Configuration Connecting SCSI Cables and Terminators Figure 15 One Storage System on Split Buses 1 HBA
54. dications Green Normal operation None required Amber Fan failure Fan speed is too slow or the Replace the fan module fan has stopped blowing air Table 7 Power Module Status Light Indications Status Recommended Action No power or power module not Check to see if power cords are plugged operating in Check to see if storage system power switch is turned on Both fans are missing or failed over See Power Module Troubleshooting current condition or power supply Procedures in this chapter failure Table 8 Disk Module Status Light Indicators Status Recommended Action No power disk module failed or self Check storage system power If power test passed is present and self test passed no action is required If the disk module failed replace the disk module Flashing Green Disk module is reading or writing data None required Normal operation Drive fault or self test is running If there is a drive fault replace the disk module If self test is running no action is required Notes 1 A solid green status light at any time other than during a self test indicates a disk module fault Replace the disk module Termination problems can prevent successful completion of a self test Verify there are no termination problems on the SCSI bus See SCSI Bus Troubleshooting Procedures 43 Troubleshooting SUTJOOYSITqnNo L Troubleshooting amp Diagnostics Module Sta
55. door Rackmount Door Handle To replace the rackmount door handle 1 Squeeze the securing tab at the top of the handle 2 Press the handle outward from behind the door 3 Replace the door handle by snapping it in place Rackmount Door Snap To replace the rackmount door snap 1 Align the door snap with the alignment pins on the right mounting flange 2 Secure the door snap with a T15 screw 95 Service IDIAIIS Service Deskside Side Panel Deskside Side Panel To replace a deskside side panel Figure 35 1 2 3 96 Remove the modules from the two lower bay slots Locate the removal access hole inside the panel Holding the outside of the side panel and pressing slightly upward insert a small screwdriver into the removal access hole in the direction of the arrow pressing the panel outward Move the side panel upward to release it from the hook slots at the top and bottom of the enclosure Replace the side panel by positioning the hooks into the slots and pushing the panel downward Figure 35 Locating the Side Panel Removal Access Hole Service Deskside Pedestal Base Deskside Pedestal Base CAUTION Before removing the pedestal bases disconnect cables to prevent stressing the cables and connectors To remove a deskside pedestal base Figure 45 1 Lay the enclosure
56. dule 2 Yes Replacing DF Drive on HP UX System is MPE iX System HP 9000 Series 800 with Strict Mirroring No Yes DF disk drive is hot puggable 3 Is volume group active Use HP 9000 Series 700 DF Replacement Procedure for Series 700 or Series 800 with no Mirroring Is No physical volume y attached 5 Yes 4 Follow instructions for Follow instructions attached physical for unattached volumes physical volumes 7 57 Troubleshooting SUTJOOYSITqnNo L Troubleshooting amp Diagnostics Module Replacement Procedures Figure 29 Footnotes 1 See DF Disk Module Replacement Requirements in this chapter 2 Contact your HP service representative for software assistance 3 See DF Disk Module Replacement Recovery Procedure HP 3000 Series 900 4 If you don t know see DF Disk Module Is the Volume Group or Physical Volume Group Active HP 9000 Series 800 with Strict Mirroring 5 If you don t know see DF Disk Module Is the Physical Volume Attached HP 9000 Series 800 with Strict Mirroring 6 See DF Disk Module Replacement Recovery Procedure for Attached Physical Volumes HP 9000 Series 800 with Strict Mirroring 7 See DF Disk Module Replacement Recovery Procedure for Unattached Physical Volumes HP 9000 Series 800 with Strict Mirroring DF Disk Module Rep
57. dules from your backup of the LVM configuration vgcfgrestore n lt volume group name gt lt physical volume path For example the host will display vgcfgrestore n dev vg00 dev rdsk c2t4d0 If the host fails during Step 3 Repeat step 3 to ensure all the configuration data is written to the new disk 64 Troubleshooting amp Module Replacement NOTE An important side effect of the commands is that the LVM configuration backup file used by the command in step 3 is updated If this hot plug procedure is being performed now on another host system and there was no need to execute lvreduce commands then the configuration file has not been updated However the LVM vgcfgbackup command Step 4 he replaced disk module to the active volume group with the vgchange vgchange a y lt volume group name gt vgchange a y dev vg00 Note for MC ServiceGuard If the disk array is used in an MC ServiceGuard cluster volume vgchange dev vgcluster VG Status from the vgdisplay VG Status Command Available a y Availble exclusive vgchange Available shared server Not sure what to do with SLVM Not sure what to do with SLVM available may Step 5 6 If the disk is the mirror of a root disk a mkboot command on the replaced disk If you use the example from Example of a Disk Module Failure the host will display mkboot dev rdsk c2t4d0 Run the R link the replaced disk into the Boot D
58. e MC ServiceGuard note in Step 4 Flowchart C To replace DF on Unattached Physical Volume y Step 1 Replace faulty disk drive y Perform ioscan s Step 2 vgcfgrestore n volume group name gt lt character device file gt l see MC ServiceGuard No Step 3 note in Step 3 vgchange a y lt volume group k Step 4 Disk mirror of root mkboot Ivinboot R No fot a No p vy Step 5 vgsync lt volume group Yes No Perform ioscan Troubleshooting SUTJOOYSITqno L Troubleshooting amp Diagnostics Module Replacement Procedures DF Disk Module Replacement Recovery Procedure for Unattached Physical Volumes HP 9000 Series 800 with Strict Mirroring Before you begin review and ensure the requirements described in the DF Disk Module Replacement Requirements are met Use this procedure if the volume group is not active or if the physical volume is unattached Step 1 a Replace the disk module if you have not done so already b Perform ioscan on the replaced disk module to ensure that it is accessible and to check that it is a proper replacement If you follow the example under Example of a Disk Module Failure the host will display ioscan dev dsk c2t4d0 Step 2 Restore the LVM configuration headers to the replaced disk from your backup of the LVM co
59. e Systems Front View A3311A Deskside A3312A 12AZ Rackmount 1 Power Switch Cover 3 P1 Power Module Status Light 2 Security Lock A3311A Only 4 P2 Power Module Status Light Product Information UONVULIOJUT JONpOA Product Information Product Overview Key Features The key features of the storage systems are Dual wide SCSI bus either single ended or fast wide differential Two redundant fan modules shipped standard Two redundant power modules one shipped one optional Up to eight 1 inch high or four 1 6 inch high slots Optimized for high availability High Availability The storage systems are optimized for high availability with the following features Dual SCSI bus Hot pluggable front accessible modules Redundant fan and power modules Can mirror disks in the same storage system Can be integrated with mirrored disks in an HP UX environment with MC LockManager and ServiceGuard e Can be integrated with diagnostic tools to allow remote monitoring and troubleshooting SCSI Buses The storage system contains two separate wide SCSI buses One bus is connected to the slots in bay A and the other bus is connected to the slots in bay B Each bus can be used independently or can be connected together via an external SCSI cable to form one common bus In a common bus configuration four 1 inch disk modules can be installed in each bay for a maximum of eight devices per bus or two 1 6 inch disk modules or DDS tape mod
60. e limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The end user of this product should be aware that any changes or modifications made to this equipment without the approval of Hewlett Packard could result in the product not meeting the Class A limits in which case the FCC could void the user s authority to operate the equipment IEC Statement Worldwide This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures VCCI Statement Japan Only CORE FRUBRESERESAEMABBS VCCI ORB ILBOCDIAZAATRRMSE CT TORE t RERA CREAT 60318 MSA EBMITCEMRBVET COBMBILIEMAMBICHRERT HBEDPBRENSCENHVEF This equipment is in the Class A category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment VCCI When used in a residential area
61. eclares that the product Product Name HP High Availability Storage System Product Numb er s A331XA A3312AZ A332XA A3538A Prod uct Op tions A364KA A523XA A 0 9 All options conforms to the following Product Specifications Safety EMC Supp lementary Information IEC 950 1991 A1 A2 A3 EN 60950 1992 Al A2 A3 IEC 25 1 1993 fEN60825 1 1994 Class 1 Laser LED CISPR 22 1993 EN 55022 1994 Class A EN 50082 1 1992 IEC 801 2 1991 prEN 550242 1991 3k CD 3 k AD IEC 801 3 1984 prEN 550243 1991 3 V m IEC 801 4 1988 prEN 550244 1992 1k power lines 0 5 ky Data Lines IEC 1000 3 2 1995 EN 61000 3 2 1995 IEC 1000 3 3 1995 EN 61000 3 3 1995 The product herewith complies with the requirem ents of the Low oltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE Mark accordingly 1 The product was tested with a Hewlett Packard Netserver computer system eF aigi Phy haut 7 ffet ae BA BOISE IDAHO U S A 013098 Location Date Signature QA Manager Bropean Cortact Your local Hewktt Packard Sales and Service Office or Hewlett Packard GmbH Department HO TRE Herrerberger Strafie 130 71084 B blingen FAX 49 706 1 143143 Index A3311A parts list 112 A3311A front view 1 A3312A front view 1 installing into EIA cabinet 120 parts list 113 A3312AZ front view 1 parts list 113 ac power adapter replacing deskside
62. ect this condition MEDIUM ERROR Indicates the command terminated with a nonrecovere probably caused by a flaw in the medium or an error in the recorded data HARDWARE ERROR Indicates the disk drive detected a nonrecoverable hardware failure rface parity error additional parameters supplied as data for some commands Format Unit Mode Select etc If k drive detects an invalid parameter in the command descriptor block it will terminate additional parameters supplied as data the disk drive may have already a This Sense Key may also indicate that an invalid IDENTIFY message was received UNIT ATTENTION Indicates the disk drive may have been reset or power cycled DATA PROTECT Indicates that a command that reads or writs to the mediu on a block that is protected from this operation The read or write operation is not performed FIRMWARE ERROR Vendor specific Sense Key ABORTED COMMAND Indicates the disk drive aborted the command The initiator may be ecover by trying the command again EQUAL Indicates a SEARCH DATA command has satisfied an equal comparison VOLUME OVERFLOW Indicates a buffered peripheral device has reached the end of t been written to the medium MISCOMPARE Indicates that the source data did not match the data read form the medium Troubleshooting amp Diagnostics Diagnostic Information Table 18 Disk Module Additional Sense Code Qualifier Codes Description No Additional Sense information
63. edures Wide differential SCSI bus hangs Ensure that an SE disk module is not installed in a wide immediately after a disk module is differential slot or that a WD disk module is not installed in a replaced single ended slot A DF disk module on a single ended bus is usually transparent to the host A new DF disk module is not Ensure that the DF disk module is not installed in a single ended recognized by the host I O slot A DF disk module on a single ended bus is usually subsystem errors are logged after a transparent to the host The SE disk modules on the single ended system boot bus will operate normally SE single ended narrow DF fast wide differential 46 Troubleshooting amp Diagnostics Troubleshooting Procedures Fan Module Troubleshooting Procedure CAUTION To maintain proper cooling within the storage system a failed fan module must remain in the fan slot until a replacement fan module is installed A missing fan module will cause the storage system to overheat and power off NOTE The storage system is designed to operate with two fan modules regardless of the number of storage modules installed If a fan module fails see Table 6 check the following 1 An amber status light indicates the fan speed is too slow or the fan has stopped blowing air 2 If both fan modules fail the power modules will automatically power off in 3 to 7 seconds to avoid overheating A SCSI bus reset will occur at this ti
64. eneral error category These are listed in Table 14 The code in byte 12 provides additional explanation o Information Bytes associated with the Sense Key Unless otherwise specified the Information Bytes contain the address of the current Additional Length additional bytes If the Allocation Length of the Command Descriptor Block is too small to transfer all of the Additional Sense Code and Additional Sense Code Qualifier Sense Key is valid Error code definitions are in Table 15 If the condition is not reportable by the disk drive the 0000 Defined for Field Maintenance personnel only SKSV Sense Key Specific Valid bits and Sense Key Specific bytes The Additional Sense Code field may contain command specific data or vendor specific data that further defines the nature of the CHECK CONDITION status The Sense Key Specific field is defined by this specification when the value of the SKSV bit is one The definition of this field is determined by the value of the Sense Key field This field is reserved for sense keys not described in If the Sense Key field is set to ILLEGAL REQUEST Sh and the SKSV bit is set to 1 the Sense Key Specific field is defined as shown in Table 11 These fields point to illegal parameters in command descriptor blocks tor in the DATA OUT phase SUTJOOYSITqno L Troubleshooting amp Diagnostics Diagnostic Information Table 14 Disk Module Field Pointer Bytes Bit Pointer Field Pointer
65. er should only be performed by a qualified service representative If you are not a qualified service representative performing these procedures may result in personal injury or loss of data CAUTION Check with system administrator before powering down the system Tools Required T10 Torx driver T15 Torx driver T25 Torx driver Large flat bladed screwdriver Small flat bladed screwdriver lt 4 inches long 0 25 inch wide 3 8 inch nut driver deep socket nut driver needle nose pliers 91 Service IDIAIIS Service Door Assembly Door Assembly Deskside Door To replace the deskside door Figure 32 1 We abh 2h nd Unlock the security lock Open the door to 90 degrees from the closed position Move the hinged side toward the left and rear Remove the door by lifting it up and out toward the front Replace the door by lowering the hinges onto the enclosure hinge bracket NOTE The replacement door includes a switch cover security lock two light pipes and a latch Keys are not included with the replacement door 92 Figure 32 Replacing the Deskside Door Service Door Assembly Deskside Security Lock and Latch To replace the deskside security lock and latch Figure 33 1 2 3 4 5 Using a 3 8 inch nut driver remove the 10 nut la lock washer 1b and pawl 1c Use a 19 mm deep socket to remove the M
66. erating Fan Modules The storage system is shipped with two fan modules which provide redundant cooling If one fan fails the remaining fan will provide enough cooling capacity for the storage system Fan modules are hot pluggable Failed fan modules should be replaced as soon as possible Power Modules The storage system is shipped with one power module Two power modules provide redundant power for the storage system If one power module fails the storage system continues operating on one power module If two power modules are used both share the load Power modules are hot pluggable Disk Modules The storage system can contain any combination of 1 inch high and 1 6 inch high disk modules A 1 inch disk module occupies one slot in the storage system and a 1 6 inch disk module occupies two slots The disk modules are available with either a single ended SE or fast wide differential DF SCSI interface The disk module is enclosed in a plastic module so SCSI address ID jumpers are not accessible SCSI ID switches on the rear of the storage system are used to set the disk module SCSI ID DDS Tape Module A 1 6 inch high single ended DDS tape module can also be installed into the storage system The DDS tape module occupies two slots The DDS tape module is enclosed in a plastic module so tape module jumpers and SCSI address ID jumpers are not accessible SCSI ID switches on the rear of the storage system are used to set the DDS tape
67. ery Procedure for Unattached Physical Volumes HP 9000 Series 800 with Strict Mirroring e Ifthe message above does not display the physical volume is active Refer to DF Disk Module Is the Physical Volume Attached HP 9000 Series 800 with Strict Mirroring 70 amp Diagnostics Information Is the Physical Volume Attached HP 9000 Series 800 with Strict Use this procedure to det The example messages shown here are based on Example of a Disk Module Failure Use the command to activate the volume group if you have not done so already The phy VGCHANGE WARNING COULDN T ATTACH TO THE VOLUME GROUP PHYSICAL VOLUME DEV DSK c2t4d0 IS NOT CONFIGURED INTO THE KERNEL for Unattached Physical Volumes HP 9000 Series 800 with Strict Mirroring If the physical volume is attached continue to DF Disk Procedure for Attached Physical Volumes HP 9000 Series 800 with Strict Mirroring The following diagnostic tools are available for isolating storage system hardware failures e nal device self e Online system Self Test Diagnostics test diagnostic firmware The self test executes automatically at power test can also be initiated externally level diagnostic utilities This enables the operator to execute a self test without power he self addition any self Sense command Whenever a self automatically returned to the host see Request Sense
68. essecessecessecesecesseecsscesescecsscecssaecesaeessaeesseesenaeenes 49 MODULE REPLACEMENT PROCEDURES esseesseeseresetesetesetsseesseerseesseeseeeseraseeeseresereseesseerseesseesseeseeesereseeese 50 Fan Module Replacement Procedure s cccscccssssceessesessecessecsssecesseeeseecsacecsscecsseecesaecesaeessaeesseesenaeeee 50 Power Module Replacement Procedure ccssccsssscsesseeessesesseceseeceseeesneecsanessseessscecssaeeesaeeesaeesseeseaeene 52 DDS Tape Module Replacement Procedure ccscccscccsssecessecessecesseceseesencecsseeceseecessecesaeeesaeessneesesaeee 53 Disk Module Replacement Procedures cscccssscceeseeessesessecsssecesseeesseecseecsscessseecesaeeesaeessaeessaaeseaeenea 54 SE Disk Module Replacement Procedure HP 3000 Series 900 cccccsscceesesseceseseeeeeenseeeesneeeesenseeees 56 SE Disk Module Replacement Procedure HP 9000 Series 700 C Series J Series eeeeeseeeresrerrerese 56 SE Disk Module Replacement Procedure HP 9000 Series 800 cccccsccceesesseceeeseeeeseneeceeeneeeeeenneeees 56 DF Disk Module Replacement Requirement s ccccccceseccessecessecesseeesneecececescecsscecesaeeesaeesseesseeseseeenes 58 DF Disk Module Replacement Recovery Procedure HP 3000 Series 900 cs cccssccesseeeeseeeteeseseeeees 60 DF Disk Module Replacement Procedure HP 9000 Series 700 C Series J Series eeereneseeeresrerrea 60 DF Disk Module Replacement Procedure HP 9000 Series 800 No Strict Mir
69. ew disk module must be of the same capacity and model as the module being replaced 1 2 3 4 Shut down the host then power off the storage system Remove the disk module from the storage system Install a new disk module with the same model and capacity as the failed disk module Power on your computer then power on the storage system If your boot device p the storage system you may need to reboot your computer SE Disk Module Replacement Procedure HP 9000 Series 700 C Series J Series 1 2 3 4 5 Shut down the host then power off the storage system Remove the disk module from the storage system Install a new disk module with the same model and capacity as the failed disk module Power on the storage system and reboot the host Perform an ioscan to ensure that the host recognizes the new disk module SE Disk Module Replacement Procedure HP 9000 Series 800 1 2 3 4 5 56 Shut down the host The storage system can remain operating while you replace the disk module Remove the disk module from the storage system Install a new disk module Power on the storage system and reboot the host Perform an ioscan to ensure that the host recognizes the new disk module Troubleshooting amp Diagnostics Module Replacement Procedures Figure 29 DF Disk Module Replacement Decision Flowchart DF Disk Drive Replacement Does DF meet requirements You cannot hot plug the Yes mo
70. f the storage system Figure 4 shows how to differentiate bay A for single ended devices and bay B for differential devices This is just an example of one configuration for the storage system Your storage system may have two single ended buses two differential buses or a different bus for each bay Figure 4 Applying Bay Labels Installation uoneyeysuy Installation amp Configuration Installing Additional Modules Installing Additional Modules CAUTION Do not touch the rear connector on a module The module is susceptible to electrostatic discharge ESD and damage to components may occur CAUTION Do not install a single ended SE module into a differential DF bus or a DF module into an SE bus The SCSI bus will hang and damage to the host bus adapter HBA may occur NOTE You should install storage modules in the order from bottom to top and from left to right The storage system is shipped with two fan modules and one power module An additional power module disk modules and DDS tape modules can be
71. ferential bus will cause the bus to hang If a terminator is missing storage system modules may not pass power on self test Check the SCSI ID switches for conflicting SCSI ID numbers Check the host bus adapter to see if it includes on board termination and termination power or if they must be supplied externally Reseat all storage modules If there is a SCSI bus problem with a disk module see Table 10 45 Troubleshooting SUTJOOYSITqnNo L Troubleshooting amp Diagnostics Troubleshooting Procedures Table 10 Disk Module SCSI Bus Troubleshooting Disk module not recognized by host Check for SCSI bus termination Check for correct terminator or fails power on self test type Check for bent pins on terminators or SCSI cables Check for SCSI ID conflicts Ensure that a SCSI cable does not exceed 6 meters on a single ended bus or 25 meters on a wide differential bus Ensure that a DF disk module has not been connected to an SE host bus adapter or that an SE disk module has not been connected to a DF host bus adapter Disk module not recognized by host Check for a green status light on the disk module If it is a DF during operation disk module perform the hot plug procedure under DF Disk Module Replacement Recovery Procedure HP 3000 Series 900 prior to replacing it If it is an SE disk module shut down the operating system prior to replacing it Check the power supplies see Power Module Troubleshooting Proc
72. g so may cause interference with the tape loading mechanism Write on the label before adhering the label to the cartridge Always remove the old labels before adhering new ones Do not touch the tape or attempt to clean the tape path or tape guides inside the cartridge Rewind the tape fully before removing the cartridge for storage Do not use excessive force when inserting or removing the cartridge from the module Use only data grade DDS tape cartridges marked DDS 3 DDS 2 or DDS 1 Always label the cartridge and record the number of uses Discard the cartridge after 100 uses Do not use a cartridge beyond its useful life DDS Tape Module Backup Routines Storing DDS Tape Cartridges DDS tape cartridges can be stored for a period of 10 years without loss of data You should give each DDS tape cartridge in storage a full pass in the tape module at least once a year to prevent the tape media from sticking to itself Store cartridges in a cool dry environment Backup Routines Your backup routine depends on how frequently the data changes how extensive the changes are and how valuable the data is It is essential that you follow a routine so data backup is regular and trouble free The following three models present routines which are commonly used In each model a set of DDS tape cartridges is the smallest number of cartridges that will hold a full or partial backup Keep a record of the number of times each set is used so a set
73. gle port FWD A5149A single port SE or LVD auto negotiating A5150A dual port SE or LVD auto negotiating A5159A dual port FWD Interfaces SE Single Ended FWD Fast Wide Differential LVD Low Voltage Differential 117 Service IDIAIIS Service Enclosure Replaceable Parts Table 29 Supported Cabinets HP Product Description Number A1833A 1 1 meter EIA cabinet for MPE systems Legacy Cabinets A1834A 1 6 meter EIA cabinet for MPE systems Legacy Cabinets A1896A 1 1 meter EIA cabinet for HP UX systems Legacy Cabinets A1897A 1 6 meter EIA cabinet for HP UX systems Legacy Cabinets A4901A 1 6 meter EIA cabinet for HP UX systems A4900 Series Cabinets A4902A 1 96 meter EIA cabinet for HP UX systems A4900 Series Cabinets A5135A 1 6 meter EIA cabinet for MPE systems A4900 Series Cabinets A5136A 1 96 meter EIA cabinet for MPE systems A4900 Series Cabinets 118 Appendix A A3312A Rackmount Installation This appendix shows how to install the A3312A into a 1 1 meter 1 6 meter or 2 0 meter EIA cabinet WARNING The A3312A weighs 41kg 90 Ib fully loaded To avoid personal injury remove all modules before installation into the EIA cabinet The empty weight is less than 15 kg 27 Ib Also install A3312A storage systems first into the lower bays of the EIA cabinet CAUTION The A3312A should be installed into an EIA cabinet only by your HP service representative To in
74. hich span several disks may not have their extents placed on the disks as they were before For cases where the original mirror layout needs to be preserved the operator should consider deactivating the volume group with the vgchange command and following the steps in DF Disk Module Replacement Recovery Procedure for Unattached Physical Volumes HP 9000 Series 800 with Strict Mirroring Step 1 The A n option is effective only in HP UX release 10 01 and later and is not required for HP UX release 9 04 For one way mirroring lvreduc m lt one less than num mirror A n lt LV name gt lt physical volume path or for two way mirroring lvreduc m lt one less than num mirror A n lt LV name gt lt physical volume path If you follow the example under Example of a Disk Module Failure the host will display lvreduc m lt one less than num mirror A n dev vg00 lvol4 dev dsk c2t4d0 lvreduc m lt one less than num mirror A n dev vg00 lvol5 dev dsk c2t4d0 63 Troubleshooting SUTJOOYSITqno L Troubleshooting amp Diagnostics Module Replacement Procedures If the host fails during Step 1 If the host failed during an 1vreduce command you should execute an 1vdisplay command to determine if the command succeeded If the command did not succeed the command should be executed again You should perform any other 1vreduce commands that had not been executed before the system failure
75. ii ccucssatosestaev ack caanocedbaes dca Gaueesdnetave ses dbvsteses tyacese coat overdose ass ha geis Mass 110 APPENDIX A A3312A RACKMOUNT INSTALLATION cccccsscssssscscssscssssccsscccccscccccccsceees 121 APPENDIX B PRODUCT SPECTFICATIONG ccccccssssssssssssssssssssssssssscsssccsssccscccccccccccccccscsees 133 APPENDIX C REGULATORY STATEMENTS ccccccssssssssssssssssssscsccssscsssccssssccccccccccccsscccssoees 137 TINDE XX CEEE AT T I E GasdsastccsscteaceassestesseCdascaasecstesecdteatasssesscoseuleasusssessessentesss 141 vi Chapter 1 Product Information This chapter includes a product overview base product information and product features for rackmount and deskside storage systems Product Overview The HP A3311A deskside HP A3312A field rackmount and HP A3312AZ factory rackmount high availability storage systems are scaleable mass storage systems optimized for high availability see Figure 1 They are designed for use on the HP 9000 Series 700 and 800 with HP UX and the HP 3000 Series 900 with MPE 1X Version 5 0 Express 3 These storage systems support single ended SE disk modules fast wide differential DF disk modules and single ended digital data storage DDS tape modules Both single ended and differential storage modules can reside within the same storage system on independent buses The HP A3312A can be installed into a 1 1 meter 1 6 meter or 2 0 meter EIA cabinet Figure 1 Storag
76. ing tape loaded or unloaded self test in progress read write activity Clean Light The DDS tape module monitors the number of errors occurring during read and write operations If the number of errors exceeds the error limit the clean light flashes amber This condition can be caused by a hard read or write error dirty tape heads or the tape nearing the end of its useful life If the clean light flashes amber 1 Clean the tape heads 2 Repeat the last operation and see if the clean light flashes again 3 H the clean light flashes again copy the data from the old tape onto a new tape then discard the old tape The clean light is cleared after you load a cleaning cartridge or when the DDS tape module is power cycled 4 If the clean light flashes after cleaning the tape heads you should service the DDS tape module Table 3 DDS Tape Module Status Light Indications Tape Light Clean Light Indication Recommended Action Flashing Green Off Tape loading or unloading or self test in progress 1 flash second Flashing Green Off Tape loaded and read write activity 2 flashes second Amber or Green Flashing Amber Tape heads are dirty Copy the data to a new tape 1 flash second discard the old tape and clean the tape heads Drive fault Replace the DDS tape module 30 DDS Tape Module Loading a DDS Tape Cartridge Loading a DDS Tape Cartridge CAUTION Only cartridges labeled DDS should be used in the DDS tape modu
77. ist codes exhausted RPL status change Spindles synchronized Spindles not synchronized Voltage fault General firmware error qualifier amp Diagnostics Infor 79 Troubleshooting SUTJOOYSITqNo L amp Diagnostics Information This section describes the data returned for a DDS tape module when a Request Sense command is ee gt aaaaaaaaaaa Fa IE IE Fe I oo Error Code 70h or 71h Segment Number a x o mn io a Ra ey ac Information Bytes MSB 3 LSB 6 iy es Additional Sense Length OEh Command Specif 80 Troubleshooting amp Diagnostics Diagnostic Information Table 19 Returned Sense Data Fields Valid 1 indicates that the information bytes contain valid information as defined in the SCSI specification Error Code 70h indicates that the error is current that is it is associate CONDITION status has been reported 71h indicates that the error is A deferred error occurs when there is ina CONDITION status was reported is therefore unlikely to be the cause of the deferred error It simply gives the drive ECK CONDITION status for an error that already exists Segment Number Default value is 1 The Mark bit is set to 1 when the logical position is at a filemark or setmark See the Sense Code and Qualifier fields will indicate which sort of mark it is MODE SELECT Device Configuration Parameters page is set EOM lue is 1 The EOM bit indicates the tape is a BOP or EOP M
78. lacement Requirements To replace a disk module while the host is operating all of the following conditions must be met e All patches must be loaded by an HP service representative or customer engineer CE e All of the extents of the replaced disk that are in use must belong to mirrored logical volumes that were created with the strict s option e You must have a current volume group configuration backup file In version 10 x the backup is created by default each time an LVM command changes the LVM configuration The default backup file path name is etc lvmconf base_vg_name conf In version 9 x the backup is a manual process e The replacement disk module must be of the same or greater capacity as the module being replaced NOTE HP uses different manufacturers for disk modules having the same product number The manual hot plug procedure will not update the disk module internal information to that of the replaced disk A replacement disk module must have the same capacity and block size as the defective disk module because it has the same product number The only string that can be different is the one specifying the vendor name This will not affect the behavior of the LVM If you want to update the manufacturer s name the disk s volume group must be deactivated and reactivated If the conditions listed above cannot be met contact your HP service representative for help 58 Troubleshooting amp Diagnostics Module Replacemen
79. le Backup Routines Model 3 Monthly and Weekly Rotation with Daily Backup Number of cartridges needed 6 sets for full backup 4 sets for partial backup The backup model which offers optimum data protection uses six full backup sets three monthly and three weekly and four sets for daily partial backups This model is recommended if you compile large quantities of data where loss would be disastrous It also provides the best method of securing data from software viruses The four sets of cartridges for daily partial backup are labeled Monday Tuesday Wednesday and Thursday as in model 2 Three sets of cartridges are used in rotation for a weekly full backup on Fridays Two of these sets are stored off site After a full backup is made on Friday the set of cartridges is taken off site and exchanged for the oldest backup set in storage Next Friday the backup is made using this oldest set of cartridges In this way at any moment three generations of a full weekly backup exist the two most recent are off site and the oldest is on site ready for the next backup The final three sets of cartridges are used for a full backup on the first working day of each month again in rotation This is in addition to the usual backup that would be made that day so the normal routine is maintained As with the weekly cartridges the monthly sets should be stored off site 36 DDS Tape Module Cleaning Tape Heads Cleaning Tape Heads CAUTION O
80. le Do not use cartridges labeled DAT They will jam in the tape mechanism and damage to the mechanism will not be covered by the warranty Also only apply one label to a DDS tape cartridge to avoid jamming the tape mechanism NOTE Do not try to force the DDS tape cartridge into the cartridge slot If it does not load properly the cartridge will be ejected after 10 seconds You can then load the DDS tape cartridge again To load a DDS tape cartridge see Figure 19 1 Insert the DDS tape cartridge squarely into the cartridge slot in the direction of the embossed arrow on top of the cartridge 2 Gently push the DDS tape cartridge into the cartridge slot until the autoloading mechanism takes the cartridge The load sequence takes about 20 seconds During the load sequence the tape light flashes green When the load sequence has completed the tape light will turn steady green Figure 19 Loading a DDS Tape Cartridge 31 DDS Tape Module anpoyy edey Sad DDS Tape Module Unloading a DDS Tape Cartridge Unloading a DDS Tape Cartridge To unload a DDS tape cartridge Press the cartridge unload button This starts the unload sequence which winds the tape to the beginning unthreads the tape and ejects the cartridge The unload sequence takes about 25 seconds for a write enabled DDS tape cartridge and 10 seconds for a write protected DDS tape cartridge During the unload sequence the tape light flashes green Forcing DDS
81. me Power Module Troubleshooting Procedures CAUTION The following conditions will cause a power module to power off in 3 to 7 seconds 1 two failed fan modules 2 a power supply internal fan failure or other internal component failure or 3 an over current condition caused by a faulty storage system module a device in one of the four upper slots set to SCSI ID 0 or using an unsupported device with a high current rating Each power module contains a power supply with an internal fan for cooling Two power modules redundant configuration use active current sharing to share the power load equally If one power module fails or is removed or if one of the ac power cords is accidentally removed the other power module takes over the entire power load without interruption 47 Troubleshooting SUTJOOYSITqnNo L Troubleshooting amp Diagnostics Troubleshooting Procedures One Power Module One Fault Troubleshooting Procedure CAUTION There should be no bus activity when these steps are performed The storage system should be offline NOTE Power cycle the storage system after performing each step in this procedure If the storage system contains one power module and a power supply fault occurs when installing storage modules perform the following steps 1 If any storage module in the four upper slots is set to the same SCSI ID number as a storage module in the four lower slots change the SCSI ID to a unique number Remove
82. module SCSI ID Base Product Configuration The storage system base product configuration includes the following one storage system A3311A 12A 12AZ two security keys deskside only located inside storage system door door lock A3311A only bumper feet A3311A only located inside storage system door two fan modules one power module and power cord Product Information UONVULIOJUT JONpOA Product Information Storage System Modules e SCSI bus label kit e HP A3311A 12A 12AZ High Availability Storage Systems Installation Service Manual Storage System Modules The following modules are supported in the storage systems see Figure 2 fan module power module 1 inch disk module 1 6 inch disk module DDS tape module Figure 2 Storage System Modules Fan Module Power Module 1 Inch Disk Module 1 6 Inch Disk Module Product Information Storage System Modules DDS Tape Module Product Information UONVULIOJUT JONpOA Product Information Module Icons Module Icons Icons are used to identify the disk fan and power modules They are located in the upper left corner of the module see Figure 3 Figure 3 Module Icons Fan Module Blue icon on black background Power Module Red icon on black background Disk Module 4 0 Gigabyte Single Ended SE Yellow icon on black background Yellow color bar on bottom Disk Module 4 0 Gigabyte Differential DF Purple icon on black background Pu
83. n wm Female connectors are type IEC 320 1 C13 114 Service Enclosure Replaceable Parts Table 27 Exchange Parts List Part Number SE Single Ended Wide DF Wide Differential HH Half Height 1 6 LP Low Profile 1 7200 7200 rpm spindle speed HP Part No Figure 48 item 38 115 Service IDIAIIS Service Enclosure Replaceable Parts Table 28 Cables HP Product Equiv Description Special App Notes Number Option A1658 62018 001 0 9 meter 68PHD 68PHD M M Single Bus A1658 62018 801 0 9 meter 68PHD 68PHD M M A1658 62020 802 2 5 meter 68PHD 68PHD M M A1658 62021 803 5 meter 683PHD 68PHD M M A1658 62022 804 10 meter 63PHD 68PHD M M A3639 63011 806 1 meter 68PHD 68PHD LP LP N A4800A FWD A3639 63012 807 2 5 meter 68PHD 68PHD LP LP N A4800A FWD A3639 63013 808 5 meter 68PHD 68PHD LP LP N A4800A FWD A3639 63014 809 10 meter 68PHD 68PHD LP LP N A4800A FWD 5183 2651 811 1 meter VHDCI 68PHD N A5149A A5150A A5159A SE FWD LVD 5183 2653 812 2 5 meter VHDCI 68PHD N A5149A A5150A A5159A SE FWD LVD 5183 2654 813 5 meter VHDCI 68PHD N A5149A A5150A A5159A SE FWD LVD 5183 2655 814 10 meter VHDCI 68PHD N A5S149A A5150A A5159A SE FWD LVD A3639 63015 841 2 meter V VHDCI VHDCI 68PHD N HA A5159A A5159 FWD A3639 63016 842 2 meter V VHDCI VHDCI ILT NCHA A5159A A5159 FWD 68PHD A3639 63017
84. n Mod l s minenin enee ut ea Seagate Aa Sf fo ERE Sagan BAS Sadat ea E oan 12 Installing a Power MOdule ccscccessccssecceesecssseeeeseecssceceseecesaeecsseecssceceaecesaeessseecsaeecsaeceseesesaeeesaeessaeees 12 Installing a Disk Module cornete ee i e d is asa ea dos ae sg obs hg ote Sade sho che atp Habe deeeaseatep tease 13 Installing a DDS Tape Module ccccescccesscceesseeessecssnecessecesseeeseecsscecsscecesaeeesseecseecsaeesesaesesaeeesaeessaeees 15 SETTING SGS ETD SWITCHES dheanamh aen e e E e e E e emm 16 CONNECTING SCSI CABLES AND TERMINATORS ccccccccccsssseeecccceeceussseecccceseeuseseeeccceessaanesececesssseaaneeeeeees 19 Applying SCSI Cable Labels serr eee ete i e ate o aeea e a ate eaae a een eeaeee 23 CONNECTING POWER CORDS aicinn aT E T E E EEE EN E T TAES 24 POWERING ON THE STORAGE SYSTEM ccccccccccssssseeecccceccesuseeecccceeeeuseseecccceseeaaeeeecccesseaauaeeeccessssaaaneeeeeees 25 Power On SCQUENCE oaeiai s E ab eau ENEE ESEE SR GS Ga ES EE AEE EEEE SEEE AE IES 23 Powering Off the Storage SySten sccccccccsssccssssecsssecessecsseceseeesseecsseeceseecessesesseecsaeesscesesaeeesaeeeseessaeees 26 CONFIGURING THE HOST SYSTEM nirurani t a e EO E E E T T E T S 27 Documentation References cccccccssesccccceceesssssnccceeceessssnnaceceeceesesssaaeeeecceessesnaaeeeeeceessssaaeeeeeseesesesaaaeeees 27 CHAPTER 3 DDS TAPE MODULE scccccsssssssssssssccssssssssscccsscsssssssssccssssssssssssscsesssssss
85. nd bus B forming one bus that supports eight devices A SCSI bus consists of the following components All of these components must be of the same type single ended SE or fast wide differential DF a host bus adapter HBA card devices on the bus SCSI cabling a SCSI terminator SF or DF Table 2 shows the SCSI bus requirements for the storage system 19 Installation uoneyeysuy Installation amp Configuration Connecting SCSI Cables and Terminators Table 2 SCSI Bus Requirements Type Total Length of Devices Terminator Notes SE single ended narrow DF fast wide differential The total length of SCSI cabling is equal to the equivalent internal cable length 0 9 meter per internal bus or 1 0 meter per storage system plus the external cable length To connect internal buses A and B a bus interconnect cable is required Depending on the type of interface used you may not be able to fully load the storage system with 1 inch storage modules For example on a single ended bus you must leave one slot empty since only seven devices are supported in addition to the HBA If two storage systems are connected on a differential bus eight slots can be filled in the first storage system and seven more slots can be filled in the second storage system Each end of the SCSI bus must be terminated The HBA card is one end of the bus It includes its own termination and also provides termination power The other en
86. nd received HARDWARE ERROR Failure to get a Read command Read command queue afoul possible firmware defect HARDWARE ERROR 86 Troubleshooting amp Diagnostics Diagnostic Information Code Description Hardware parity error detected when reading from DRAMs HARDWARE ERROR C3 row calculation failed Streamfail occurred during error mapping drive cannot cope Too many frames with bad sub data MEDIUM ERROR Too many guessed logical frame Ids Tape position may be lost MEDIUM ERROR Group being read was found to be incomplete MEDIUM ERROR Bad positive azimuth track found when reading 22 frame group MEDIUM ERROR Bad negative azimuth track found when reading 22 frame group MEDIUM ERROR Conflict between tracks found when reading 22 frame group MEDIUM ERROR Time out exceeded during hardware CS ECC syndrome check while reading HARDWARE ERROR Mismatch with a checksum stored in a positive azimuth track during C3 error correction while reading MEDIUM ERROR Mismatch with a checksum stored in a negative azimuth track during C3 error correction while reading MEDIUM ERROR C3 error correction failed during a Read MEDIUM ERROR C3 ECC shows no error yet a frame is considered to contain invalid data MEDIUM ERROR C3 error correction calculations failed MEDIUM ERROR C3 error correction failure MEDIUM ERROR Firmware failed to perform all processing during a message window time period HARDWARE ER
87. nfiguration vgcfgrestore n lt volume group name gt character device fil For example the host will display vgcfgrestore n dev vg00 dev rdsk c2t4d0 If the host fails during Step 2 If the host fails during this step repeat this step to ensure all of the configuration data is written to the new disk Step 3 Attach the new disk module to the active volume group with the vgchange command vgchange a y lt volume group name gt For example the host will display vgchange a y dev vg00 Note for MC ServiceGuard If the disk array is used in an MC ServiceGuard cluster volume group the appropriate activation mode should be used For example vgchange a e dev vgcluster The appropriate activation mode can be determined by the value of the VG Status from the vgdisplay VG Status Command Available vgchange a y Availble exclusive vgchange a e Available shared server Not sure what to do with SLVM Available shared client Not sure what to do with SLVM available may have a state specified after it e g available state 68 amp Diagnostics Replacement Procedures Step 4 If the disk is not the mirror of a root disk skip this step Run the mkboot command For the above exampl mkboot dev rdsk c2t4d0 b lvlnboot command to re Area of all the Physical Volumes in the Volume Group R If the host fails during Step 4 when the host failed The mkboot lvinboot commands are repeatable
88. ng a Power Module Nn N Troubleshooting amp Diagnostics Module Replacement Procedures DDS Tape Module Replacement Procedure CAUTION DDS tape modules cannot be replaced while the host is running You must shut down the host and power off the storage system before you replace a tape module To replace a DDS tape module 1 2 3 4 Shut down the host and power off the storage system Remove the DDS tape module from the storage system see Figure 27 Install the new DDS tape module into the storage system see Figure 9 in Chapter 2 Perform host recovery procedures Figure 27 Removing a DDS Tape Module 53 Troubleshooting SUTJOOYSITqno L Troubleshooting amp Diagnostics Module Replacement Procedures Disk Module Replacement Procedures CAUTION Not all disk modules are hot pluggable See Table 11 and the appropriate replacement procedure in this chapter for information on replacing a disk module NOTE Replacement of a disk module is not the same as installing additional capacity to an operating storage system To add capacity see Installing Additional Disk Modules Table 11 Host Support of Hot Pluggable Disk Modules Disk Module HP 3000 Series 900 HP 9000 Series 700 HP 9000 Series 800 C Series J Series Version 9 04 10 01 F W Differential DF Yes Yes The storage system does not support version 10 0 for HP UX systems To replace a disk module 1 Determine the proper disk m
89. nly use the HP 92283K Cleaning Cartridge to clean the tape heads Do not use cotton swabs or other tools to clean the heads Table 4 shows the proper intervals for cleaning the tape heads in the DDS tape module You should also clean the tape heads if the clean light flashes Once your backup routine has been established you should know how many DDS tape cartridges are used each day Using Table 4 you can estimate how often the heads will need cleaning and build the cleaning operation into the backup routine Table 4 Cleaning Intervals for Tape Heads To clean the tape heads NOTE The cleaning cycle takes about 30 seconds If the cleaning cartridge ejects in less than 20 seconds and the media caution light is still lit no cleaning has occurred Replace the cleaning cartridge and repeat the process 1 Slide the cleaning cartridge into the cartridge slot The cartridge is automatically loaded and the heads are cleaned At the end of the cleaning cycle the cleaning cartridge is automatically ejected Note the date on the cartridge label so you know how many times it has been used 2 After the cleaning cartridge is ejected write the date on the cartridge label This record tells you how many times the cleaning cartridge has been used Discard the cleaning cartridge after it has been used 50 times 37 DDS Tape Module anpoyy edey Sad DDS Tape Module Ordering DDS Tape Cartridges Ordering DDS Tape Cartridges CAUTION To ensu
90. octave from 350 to 500 Hz PSD of 0 00005 g Hz at 500 Hz 2 09 g rms from 5 to 500 Hz PSD of 0 015 g Hz from 5 to 100 Hz 0 dB octave 6 dB octave from 100 to 370 Hz PSD of 0 008 g H from 137 to 350 Hz 0 dB octave 6 dB octave from 359 to 500 Hz PSD of 0 0039 g Hz at 500 Hz 0 dB octave 0 5 g 0 p from 5 to 500 Hz lt 5 9 bels Table 32 Module Specifications 0 45 kg 0 99 Ib 39 5 mm H x 120 mm W x 240 mm D 1 56 in x 4 72 in x 9 45 in Radial blower 2 7 kg 5 95 1b 100 mm H x 120 mm W x 230 mm D 3 94 in 4 72 in x 9 06 in N 1 active power factor correcting current sharing with int axial fan 1 1 kg 2 43 Ib 36 5 mm H x 120 mm W x 240 mm D 1 44 in x 4 72 in x 9 45 in 2 GB 4 3 GB SE WD or 9 1 GB WD SCSI 2 7200 rpm 1 6 kg 3 53 Ib 74 mm H x 120 mm W x 240 mm D 2 91 in x 4 72 in x 9 45 in 18 2 GB WD SCSI 2 7200 rpm 1 6 kg 3 53 Ib 74 mm H x 120 mm W x 240 mm D 2 91 in x 4 72 in x 9 45 in 4 GB DDS 2 1 1 DC or 12 GB DDS 3 1 1 DC SEN SCSI 2 133 Specifications Appendix B Product Specifications 134 Appendix C Regulatory Statements This appendix contains the product regulatory and safety statements and the declaration of conformity FCC Statement USA Only The Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of the users of this product This equipment has been tested and found to comply with th
91. odule replacement procedure to use based on e the type of disk module being replaced SE or DF e the type of host system and its configuration 2 If the disk module is single ended SE follow the steps in one of the following procedures e SE Disk Module Replacement Procedure HP 3000 Series 900 e SE Disk Module Replacement Procedure HP 9000 Series 700 C Series J Series e SE Disk Module Replacement Procedure HP 9000 Series 800 3 If the disk module is differential DF see Figure 29 then follow the steps in one of the following procedures e DF Disk Module Replacement Recovery Procedure HP 3000 Series 900 e DF Disk Module Replacement Procedure HP 9000 Series 700 C Series J Series e DF Disk Module Replacement Procedure HP 9000 Series 800 No Strict Mirroring e DF Disk Module Replacement Recovery Procedure for Attached Physical Volumes HP 9000 Series 800 with Strict Mirroring 54 Troubleshooting amp Diagnostics Module Replacement Procedures e DF Disk Module Replacement Recovery Procedure for Unattached Physical Volumes HP 9000 Series 800 with Strict Mirroring 4 Remove the disk module see Figure 28 5 Install a new disk module into the storage system see Figure 8 in Chapter 2 Figure 28 Removing a Disk Module 55 Troubleshooting SUTJOOYSITqnNo L Troubleshooting amp Diagnostics Module Replacement Procedures SE Disk Module Replacement Procedure HP 3000 Series 900 CAUTION The n
92. on its top 2 Push the pedestal base 12 toward the center to unlatch it then lift the outer edge 3 To replace a pedestal base insert the inner tabs then snap the outside edge in place 97 Service IDIAIIS Service Backplane Assembly Backplane Assembly Deskside Backplane Assembly CAUTION The following procedures require that you turn off the storage enclosure and make it inaccessible Check with the system administrator before proceeding To replace the deskside backplane assembly Figure 45 1 DO BP ION IS ee a de IRD 98 Disconnect the ac power cords and SCSI interface cables Remove all modules from the bays Remove two captive screws 17 from the rear panel 5 Tilt the top of the rear panel outward and remove it Remove nine M4 T15 screws 14 from the backplane assembly 13 Remove the four outer M3 nuts 15 from the ac power adapters Remove the backplane assembly Reassemble the backplane assembly in reverse order Ensure that the flat washers 16 are still on the ac power adapter studs before replacing the backplane assembly Align the power switch push rod 19 with the power switch on the backplane assembly and check for proper operation Service Backplane Assembly Rackmount Backplane Assembly CAUTION The following procedures require that you turn off the storage enclosure and make it inaccessible Check with the system administrator before proceeding To replace the rackmount
93. or device files shown below Volume group dev vg00 contains three discs with the logical volume configuration shown below Table 12 Example Volume Group with Three Disks Hardware Address 52 6 0 D2 SNA 52 4 0 Device File dev dsk c2t6d0 c1t5d0 c2t4d0 NOTE In HP UX 9 04 the device file dev dsk naming convention is cxdXxsx Versions 10 01 are different 59 Troubleshooting SUTOOYsSI qno1 Troubleshooting amp Diagnostics Module Replacement Procedures DF Disk Module Replacement Recovery Procedure HP 3000 Series 900 Hot pluggable disk modules are only supported on the HP 3000 Series 900 MPE iX Version 5 0 with Express 3 If the host does not meet this specification follow the steps in HP 3000 Series 900 SE Disk Module Replacement Procedure Before you replace the disk module ensure that the host meets the following criteria If you are unsure see Table 11 If the host or replacement disk module do not meet the following requirements contact your HP service representative You can replace the disk module while the host and the storage system are operating NOTE The new disk module must have the same product ID as the disk module being replaced This will ensure that the new disk module has the same capacity 1 Ifthe host acknowledged the disabled logical drive the host may display the following message ACKNOWLEDGE MIRRORED PARTNER DISABLED FOR LDEV 3 Y N
94. oved Switch 3 Bus A Power Detect SCSI bus A is reset if one of these events occurs e The power switch is cycled e Both power cords are unplugged e The input voltage limits are exceeded on both power supplies e Both power supplies shut down SCSI bus A is not reset if one of the above events occurs Switch 4 Bus A Module Detect SCSI bus A is reset if a storage module is inserted or removed SCSI bus A is not reset if a storage module is inserted or removed Service Power Button and Push Rod Power Button and Push Rod To replace the power button and push rod in either storage system Figure 45 or Figure 46 1 SA aes arr b2 Remove the backplane assembly Pull out the power button 21 with pliers and remove it Remove the spring 20 Slide the push rod 19 out of the rear of the chassis Reassemble the parts in the reverse order holding the push rod while snapping the button onto the rod NOTE 1 The rear of the push rod is angled upward to fit the switch on the backplane assembly 2 The spring fits between the enclosure and the power button 3 The vertical mark on the button should point upward 6 Check for proper operation 103 Service IDIAIIS Service Top Cover Top Cover To replace the top cover on either storage system Figure 39 1 FA 104 Turn off the storage system and disconnect power and SCSI cables Remove one of the following parts
95. ped commands attempted 50 00h Write append error 5100h Erase failure 5200h Cartridge fault 5300h Media load or eject failed 5302h Medium removal prevented 5D 00h Failure prediction threshold exceeded 5D FFh Failure prediction threshold exceeded false 70 nnh Decompression exception short algorithm ID of nnh 82 83h Bad microcode detected 84 Troubleshooting amp Diagnostics Diagnostic Information Table 22 DDS Tape Module Drive Error Codes Code Description Capstan motor stalled During calibration servo failed to converge to a value within the correct range Drum is stationary when it should be rotating Drum phase lock lost during a write The drive failed to maintain drum phase relative to tape so tracks are starting too early or too late During a mode movement 20s elapsed without reaching target position or 6 4s elapsed without any change in rotary encoder state Servo did not see first command Drum failed to stop rotating Reels stuck while drive in process of threading tape Supply reel stuck during capstan or reel driven tape motion Servo ROM checksum failure Too many reel FG pulses detected from supply reel during capstan or reel driven tape motion Take up reel stuck during capstan or reel driven tape motion Too many reel FG pulses detected from take up reel during capstan or reel driven tape motion Attempt to execute download routine failed because download version does not correspond to
96. radio interference may be caused In this case user may be required to take appropriate corrective actions 135 Regulatory Statements SJUIUII VIS A10 B NSIY Appendix C Regulatory Statements Class A Warning Statement For Taiwan Only A GEHA AE USS Sta ie ce E SG ERY tsi A TIE 32 DCA el BS gt hie hl PSDB gt BFA FS ER OR PRE EE ETS Sp cification ATI Classe A France seulement DECLARATION D INSTALLATION ET DE MISE EN EXPLOITATION d un mat riel de traitement de l information ATD class A en fonction des niveaux de perturbations radio lectriques mis d finis dans la norme europ enne EN 55022 concernant la Compatibilit Electromagn tique Cher Client Conform ment a la R glementation Fran aise en vigueur l installation ou le transfert d installation et l exploitation de cet appareil de classe A doivent faire l objet d une d claration en deux exemplaires simultan ment aupr s des services suivants e Comit de Coordination des T l communications 20 avenue de S gur 75700 PARIS e Pr fecture du d partement du lieu d exploitation Le formulaire a utiliser est disponible aupr s des pr fectures La d claration doit tre faite dans les 30 jours suivant la mise en exploitation Le non respect de cette obligation peut tre sanctionn par les peines pr vues au code des Postes et T l communications et celles indiqu es dans la loi du 31 mai 1993 susvis e Arr t du 27 Mars 1993
97. re data integrity use only Hewlett Packard DDS tape cartridges Only cartridges with the DDS logo meet the quality standards required for reliable data storage DDS tape cartridges have more stringent reliability standards than DAT cassettes which are only tested for audio use DDS MRS Logos To identify computer grade DDS tape media look for the DDS logos see Figure 21 The Media Recognition System MRS enables the DDS tape module to identify DDS grade tape media DDS MRS tape cartridges have four stripes after the DDS logo and a line underneath the logo that states Media Recognition System Figure 21 DDS MRS Logos Digital DDS 1 Logo pi Storage Digital DDS 1 MRS Logo DI Storage Digital DDS 2 MRS Logo Storage Digital DDS 3 MRS Logo Storage 38 DDS Tape Module Ordering DDS Tape Cartridges Table 5 lists the DDS tape cartridges you can order from Hewlett Packard Any of the DDS tape cartridges listed may be used However the DDS 3 MRS data cartridges are recommended for use in the DDS 3 tape module Table 5 DDS Tape Cartridges and Accessories 39 DDS Tape Module DDS Tape Module Ordering DDS Tape Cartridges 40 Chapter 4 Troubleshooting amp Diagnostics This chapter includes procedures for troubleshooting and replacing fan modules power modules disk modules and DDS tape modules Troubleshooting Overview The following troubleshooting steps are recommended to identify and resolve s
98. refore the SCSI bus reset switch is covered with a label that states Factory Set Only 17 Installation Installation amp Configuration Setting SCSI ID Switches Figure 11 SCSI ID Switch Labels oS aa amp 5 3 o 2 38 ms g T g aes asc a ye TD ga 0 Xs 3 Ono Bs a ze So ng oO Ga A gz FB goo gy II ore Installation Figure 12 SCSI ID Switch Settings 18 Installation amp Configuration Connecting SCSI Cables and Terminators Connecting SCSI Cables and Terminators CAUTION Before connecting SCSI cabling shut down the host power off the host then power off the storage system CAUTION If your host has an HP 28696A adapter you must have current firmware or the differential DF disk modules will not be hot pluggable Contact your HP service representative to get the current version NOTE To optimize SCSI bus performance e The cable between bus A and bus B must be 0 9 meters in length minimum e The cable between two A33xxAx storage systems must be 2 5 meters in length minimum The storage system contains two separate internal SCSI buses bus A and bus B see Figure 10 These buses are isolated so two different SCSI interfaces can be supported in the same storage system Bus A supports four devices in bay A slots Al through A4 Bus B supports four devices in bay B slots B1 through B4 When a single bus is required a 0 9 meter SCSI cable can be used to connect bus A a
99. responds to the slot number occupied by the module For example if a disk module occupies slot A4 use SCSI ID switch A4 e When setting SCSI IDs for 1 6 inch modules use the SCSI ID switch that corresponds to the lowest slot occupied by the module For example if a DDS tape module occupies slots Al and A2 use SCSI ID switch Al Installation amp Configuration Setting SCSI ID Switches Figure 10 Storage Systems Rear View 1 Bus A Upper SCSI Connector 68 pin 9 SCSI ID Switch B1 2 Bus A Lower SCSI Connector 68 pin 10 SCSI ID Switch B2 3 SCSI ID Switch Al 11 SCSI ID Switch B3 4 SCSI ID Switch A2 12 SCSI ID Switch B4 5 SCSI ID Switch A3 13 P1 AC Power Connector 6 SCSI ID Switch A4 14 P2 AC Power Connector 7 Bus B Upper SCSI Connector 68 pin 15 SCSI Bus Reset Switch Factory Set Only 8 Bus B Lower SCSI Connector 68 pin CAUTION Changing default factory settings on the SCSI bus reset switch may cause operating system conflicts for the host The
100. roring s s 61 DF Disk Module Replacement Recovery Procedure for Attached Physical Volumes HP 9000 Series 800 with Strict Mirroring iieiea eiren iiai ri E NE ai T aE E ai aas 63 DF Disk Module Replacement Recovery Procedure for Unattached Physical Volumes HP 9000 Series SOO with Strict Mirroring issiiniininirihki nihii iniseti aiins okei taso ka ier ii Tik iaa E ior neieiet 68 DF Disk Module Is the Volume Group or Physical Volume Group Active HP 9000 Series 800 with SACE MITON J areia n s E E EEEE E EEO E E S IE EEEE NE 70 DF Disk Module Is the Physical Volume Attached HP 9000 Series 800 with Strict Mirroring 7I DIAGNOSTICINFORMATION ann E E A T a E TOT SGS i eSos ea oieaa 71 Self Test DIG QNOSUES ecien s E ia adan oi sea E e a E eas ha os E e E E E pa eee 71 Online DIG gnostic ix cetccicssasiyciegedesieenagsstegononsasotacstesatageyotonageobecadedetsonacddeso edeysdetacecpaca eveuscbagevoenessdieey 72 Disk Module Request Sense nfOrmation cccccccsceescccesseceseeceessecssneecescecssecsseecsseeecesseessseeseeesesaesneaeens 72 DDS Tape Module Request Sense Information cccccccccsccceesccssecessseessseceseeessessseecesesssececesaeeeseessaeees 80 CHAPTER 5 SER VICE iiiccecscsssvesscsssvetscdasuasdesssuetscsugvecbesssuadectagsavssasuetachiguectesisestacbageav siasuatacdadvestes 91 TOOLS REQUIRED da cok tei oxen eek Sek Cake E cee Cause sesh ik ER TEE oe mmmmmmmmmH uumrm cr amxmu eis 91 DOOR NS TH LS B annamh A
101. rple color bar on bottom Chapter 2 Installation amp Configuration CAUTION The A3312A storage system should only be installed by an HP service representative See Installing the A3312A into an EIA Cabinet This chapter tells how to install and configure the deskside and rackmount storage systems It includes information on installing the storage system installing additional storage modules setting SCSI ID switches connecting SCSI cabling applying SCSI bus labels connecting power cords powering on the storage system The term hot pluggable refers to storage modules that can be replaced while the host is operating Not all modules are hot pluggable and some modules require the use of command line utilities before the module is removed and after the module is replaced Table 1 shows the HP systems that support hot pluggable modules You cannot install additional disk modules or DDS tape modules while the host and storage system are operating When installing a new storage system you must shut down the host before you connect power to and power on the storage system Table 1 HP System Support of Hot Pluggable Modules Module Type HP 3000 Series 900 HP 9000 Series 700 HP 9000 Series 800 MPE iX Version 5 C Series and J Series with Strict Mirroring with as 3 Yes Yes SE Disk DF Disk Yes Hot Pluggable No Not Hot Pluggable ee ES LEE US HEA mm Am sum s Installation uoneeysuy Install
102. see Figure 20 Slide the write protect tab to the left side To write enable data on a DDS tape cartridge see Figure 20 Slide the write protect tab to the right side Figure 20 Write Protecting a DDS Tape Cartridge Write Protect Write Enable 33 DDS Tape Module anpoyy edey Sad DDS Tape Module Controlling Data Compression Controlling Data Compression The DDS tape module is shipped with the following default data compression parameters Data compression is enabled at power on Host control of data compression is enabled after power on After the DDS tape module is powered on the host can control data compression via device files on HP UX and MPE operating systems Care of DDS Tape Cartridges Handling DDS Tape Cartridges The following precautions will ensure the data integrity and long life of DDS tape cartridges 34 Always store the cartridge in its protective case Do not drop it or handle it roughly Always keep the cartridge in a clean environment Do not expose it to dirt moisture or high humidity Operate the cartridge at temperatures between 5 and 45 C 41 to 104 F After moving it from one temperature extreme to another allow it to stabilize for at least two hours before using Do not place the cartridge in direct sunlight or in places where magnetic fields are present under telephones or near transformers Do not place a label outside the recessed area on the cartridge Doin
103. sical AA Step 1 Ivreduce m lt one less than num_mirrors gt A n lt LVname gt lt physical volume path gt Ivdisplay No Step 2 Replace faulty disk drive Yy Perform ioscan e y Step 3 vgcfgrestore n Yes Repeat Step 3 No 4 R Step see MC ServiceGuard note in Step 4 vgchange a y volume group name gt Step 5 mkboot Disk mirror Ivinboot A of root Step 6 lvextend m lt one greater than num_mirrors gt lt LV name gt lt physical volume path or lvextend m lt one greater than num_mirrors gt path Troubleshooting amp Diagnostics Module Replacement Procedures DF Disk Module Replacement Recovery Procedure for Attached Physical Volumes HP 9000 Series 800 with Strict Mirroring Before you begin review the requirements under DF Disk Module Replacement Requirements and ensure they are met Use the following commands to reduce any logical volumes that have mirror copies on the faulty disk module so they no longer mirror onto that disk module If the host fails during a process the recovery process is listed at the end of each step NOTE This procedure will use the 1vreduce command to remove mirrors whose extents are on the defective disk Once the disk has been replaced use the 1vextend command to re create the mirrors extents on the new disk NOTE Mirrors w
104. soeeses 29 DDS TAPE MODULE FRONT PANEL ccccosseesscccccencvessovcccstecevcvesseccesenensessceccetecanssbessscctenccesessscccssnaesseesvess 29 Self Lesti setae l cs thei ne e E darn ooh Sets a dace Deb RAE adage E ao daTh ca fo ts Base s cae te Pas E Pa hte Seas aidh 29 Status Lights enee EE E a ead ae eee eee Medes 30 LOADING A DDS TAPE CARTRIDGE sssscccccccccessssececceeeeaasseeecccceseeuueeecceceeseuusseeecceeessaaaseeeceessssaaaeeeeeees 31 UNLOADING A DDS TAPE CARTRIDGE cccccccccssssseccccecccessseeecccceeceuseeecccceeseauaseeeccesessaaaaeeeecesessauaaeeeeeees 32 Forcing DDS Tape Cartridge Ejection ccccccsscccessccessecessecesseeeeseecescecescecesseeesseecsaeecseesesaesesseeeseessaeees 32 WRITE PROTECTING A DDS TAPE CARTRIDGE cccccccsssssseecccccccaussseecccceeeaaueseecccesseauaeeeeceeesseaaneecceeeeeaas 33 ill CONTROLLING DATA COMPRESSION ssssacsceccecesvecasevevccansuevwa ve vusvecavecadesavecsvevaveus vse us vosvecauedssccantvsseuavsvensevenents 34 CARE OF DDS TAPE CARTRIDGES ini cvecvestssscscobseecescneeonnte senvovseabsusogunaccvscebveandeonssesecbehsepeznteoekaceeseneosnhoownh 34 Handling DDS Tape Cartridges ccccsccescccessecessecesnseetensecsscecesecescecescecessacecsscesscesesaeesaecesseeesaeeceeaeenea 34 Storing DDS Tape Cartridges sienna eeen aeaa ep edie eaaa aae aaa e ea e eA 35 BACKUP ROUTINES nare aes Ghana aidh E N NE T A TT T TETE TES 35 Model Daily BACKUP cinri iieiaei i apea iia
105. ssion should occur HARDWARE ERROR Decompression error reported while DC ASIC waited for input HARDWARE ERROR Decompression error reported while DC ASIC waited for output HARDWARE ERROR Decompression error reported when DC ASIC status is active HARDWARE ERROR Decompression error reported when DC ASIC status register indicates a Reset is being performed HARDWARE ERROR Decompression error reported when DC ASIC status register indicates bad word length HARDWARE ERROR Decompression error reported when DC ASIC status register indicates unknown code word HARDWARE ERROR Decompression error reported when DC ASIC status register indicates parity error HARDWARE ERROR DC task detected entity with algorithm ID of zero not an access point but dictionary status was invalid not 8 bytes MEDIUM ERROR Entity header invalid MEDIUM ERROR Defect in DC task firmware Drive will only respond to a Log Sense to allow access to Trace logs HARDWARE ERROR Unexpected command received during a Write HARDWARE ERROR Failure to get a write command Write command afoul possible firmware defect HARDWARE ERROR Reported problems during a Write possible firmware defect HARDWARE ERROR RAW retry limit exceeded for a group MEDIUM ERROR RAW retry limit exceeded while writing a frame MEDIUM ERROR No communication message sent by servo processor over internal bus within the time out period HARDWARE ERROR Bad Read comma
106. stall the A3312A into an EIA cabinet 1 Check the contents of the rackmount kit see Figure 49 The number in parenthesis next to each item is the quantity of the item included in the kit Figure 49 A3312A Rackmount Kit 1 Support Rails 2 5 Door Snap 1 2 Clip Nut 8 6 Hinge Bracket 1 3 T25 Screw 8 7 Door 1 4 T15 Screw 1 119 Rackmounting SUTJUNOUYIVY Appendix A A3312A Rackmount Installation 2 Remove the front and rear shipping panels Figure 50 item 1 eight T25 screws 2 and eight clip nuts 3 from the cabinet Figure 50 Removing Shipping Panels SB odg odd ocd 008 odd OND 058 053 OSS od OSB OSB OSB OSB odd odd od8 odBaddode d od o 120 Appendix A A3312A Rackmount Installation Install one clip nut Figure 51 item 1 on each of the four rail standards on hole number 6 counting from the bottom of the cabinet Secure the rails 2 with four T25 screws 3 See Table 30 for the rail standard holes to use when installing multiple storage systems Install two clip nuts on the right and left front ear standards one clip nut Figure 51 item 4 on hole number 8 and one clip nut 5 on hole number 17 See Table 30 for the ear standard holes to use when installing multiple storage systems Figure 51 Installing Clip Nuts and Rails e000geoooCooCOoOOoOgoo c rte eT ee ee Table 30 Storage System Spacing in a 1 6 m EIA
107. t Procedures If the conditions above are met you can replace the DF disk module while the host is operating To know which replacement and recovery procedure to use you must 1 Determine if the volume group is active See DF Disk Module Is the Volume Group or Physical Volume Group Active HP 9000 Series 800 with Strict Mirroring e Ifthe volume group is active determine if the physical volume is attached See DF Disk Module Is the Physical Volume Attached HP 9000 Series 800 with Strict Mirroring e Ifthe volume group is not active follow the procedure under DF Disk Module Replacement Recovery Procedure for Unattached Physical Volumes HP 9000 Series 800 with Strict Mirroring 2 Determine if the physical volume replaced disk module is attached e Ifthe physical volume replaced disk module is attached follow the procedure under DF Disk Module Replacement Recovery Procedure for Attached Physical Volumes HP 9000 Series 800 with Strict Mirroring e Ifthe physical volume is not attached follow the procedure under DF Disk Module Replacement Recovery Procedure for Unattached Physical Volumes HP 9000 Series 800 with Strict Mirroring Example of a Disk Module Failure Use the example in Table 12 of a disk module failure to see the types of messages the host may display while using LVM utility commands The DF replacement recovery procedures base their example messages on the hardware addresses
108. tem 3 to expose the switch see Figure 37 item 1 Figure 38 shows the switch segments on the SCSI bus reset switch and Table 23 shows the switch functions NOTE Even when bus A and bus B are connected to form one bus the SCSI bus reset switches function independently 100 Service Backplane Assembly Figure 36 Rackmount SCSI Bus Reset Switch 1 Rackmount SCSI Bus Reset Switch Figure 37 Deskside SCSI Bus Reset Switch 1 Deskside Rear Panel 3 Deskside SCSI Bus Reset Switch 2 T15 Screws 2 101 Service S JJA II Service Backplane Assembly Switch Enabled Up Default Switch Disabled Down 102 Figure 38 SCSI Bus Reset Switch Default Settings Table 23 SCSI Bus Reset Switch Functions Switch 1 Bus B Power Detect SCSI bus B is reset if one of these events occurs e The power switch is cycled e Both power cords are unplugged e The input voltage limits are exceeded on both power supplies e Both power supplies shut down SCSI bus B is not reset if one of the above events occurs Switch 2 Bus B Module Detect SCSI bus B is reset if a storage module is inserted or removed SCSI bus B is not reset if a storage module is inserted or rem
109. torage system failures 1 Gather failure information by checking e host system error logs e host system error messages e module status lights see Module Status Lights in this chapter Check host device communication on the SCSI bus Check device operation with no host connection see Self Test Diagnostics in this chapter Troubleshoot the suspect device see Troubleshooting Procedures in this chapter Replace the suspect device see Module Replacement Procedures in this chapter Check storage system operation with host connection SE Qs SO shaor GS Contact your HP service representative 41 Troubleshooting SUTJOOYSITqno L Troubleshooting amp Diagnostics Module Status Lights Module Status Lights Each module within the storage system has at least one status light on its front panel see Figure 22 The DDS tape module has two status lights see Figure 23 Status lights show the results of power on self tests and indicate the functional status of the device within the module Table 6 through Table 9 list the status light indications and recommended actions for the modules Figure 22 Module Status Lights and Power Switch 1 Power Module Status Light 3 Fan Module Status Light 2 Disk Module Status Light 4 Power Switch D N Troubleshooting amp Diagnostics Module Status Lights Table 6 Fan Module Status Light In
110. tus Lights Figure 23 DDS Tape Module Front Panel 1 Cartridge Slot 3 Clean Light 2 Tape Light 4 Cartridge Unload Button Table 9 DDS Tape Module Status Light Indications Tape Light Clean Light Indication Recommended Action Off Off No power tape module failed or self test passed Check storage system power If power is present and self test passed no action is required If the tape module failed replace the tape module Flashing Green Off Tape loading or unloading or tape self test is running 1 flash second No action required Flashing Green Tape loaded and read write activity No action required 2 flashes second Green Gren i Tape loaded Tape module ready Amber or Green Flashing Amber Tape heads are dirty Copy the data to a new tape 1 flash second discard the old tape and clean the tape heads See Chapter 3 for detailed cleaning instructions 44 Troubleshooting amp Diagnostics Troubleshooting Procedures Troubleshooting Procedures This section contains troubleshooting procedures for the storage systems SCSI Bus Troubleshooting Procedure If the host cannot access any of the devices connected to the SCSI bus check the following 1 2 Ds Check SCSI cables for loose connections and bent pins Check SCSI terminator connections A differential terminator on a single ended bus or a single ended terminator on a dif
111. ules can be installed in each bay for a maximum of four devices per bus Modular Design Each storage system contains the following modular components fans power supplies disk drives and DDS tape drives Each component is housed in a plastic module Each storage system contains two slots for fan modules two slots for power modules and eight 1 inch high slots for disk modules or DDS tape modules Each module is easily removed by pulling out a locking lever is installed or removed from the front of the storage system and can be used in any of the three storage system enclosures Fibre Channel FC SCSI Multiplexer MUX Connection Fibre channel host connection is available through a Fibre Channel FC SCSI Multiplexer MUX Configurations of the FC are detailed in the HP 9000 Enterprise Servers Configuration Guide For Product Information Product Overview information regarding the Fibre Channel technology refer to the Fibre Channel SCSI Multiplexer Service and User Manual part number A3308 90005 NOTE The term hot pluggable refers to modules that can be replaced while the host and storage system are operating without disrupting their operation Not all modules are hot pluggable and some modules require the use of command line utilities before the module is removed and after the module is replaced The storage systems do not support installation of additional disk modules or DDS tape modules while the host and storage system are op
112. ver an error or exception condition Not all drives implement reporting actual retry counts in bytes 15 16 and 17 See specific drive Product Manual Volume 1 If the Sense Key is NOT READY and the SKSV bit is one the Sense Key Specific field will be defined as shown in Table 13 These fields are only defined for the FORMAT UNIT command with the Immed bit set to one 74 T amp Diagnostics Information 16 Disk Module Format Progress Indication Bytes i o e 2 EI SEIE RE REIC Reserved Progress Indication MSB 16 LSB 17 The Progress Indication field is a percent complete indication in which the returned value is the numerator that has 655326 10000h as its denominator The progress indication will be based upon the total format operation including any certification or initialization operations Support of format progress indication is provided in each drive Product Manual Volume 1 Product Unique Sense Data Not used Table 14 lists the Sense Keys in the Extended Sense Data Format used by the drive Table 15 lists the Extended Sense Additional Sense codes and Additional Sense Qualifier codes 75 Troubleshooting SuUTOOYSI qno 1 76 amp Diagnostics Information 17 Disk Module Sense Keys drive This would be the case for a successful command or when the ILI bit is one RECOVERED ER recovery action performed by the disk drive When multiple recovered errors occur the last la may be required to corr

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