HP A10 User's Manual
Contents
1. in this User Guide 2 Use only a grounded electrical outlet when connecting the device to a power source If you do not know whether the outlet is grounded check with a qualified electrician 3 Observe all warnings and instructions marked on the product A Unplug this product from wall outlets before cleaning 5 Do not install or use this product near water or when you are wet 6 Install the product securely on a stable surface 7 Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged 8 No operator serviceable parts inside Refer servicing to qualified service personnel 9 Use in a well ventilated area Contents Stay Connected with PrestoOM 00 eee 4 ele 44 66h shee k as deed oas sees ChE ee bees 5 Using the HP A10 Printing Mailbox ig Stopping the Printing Mailbox 3 2 74 es20ee4ee4 4 eeeu saree 13 Loading Paper nant cdi hte ee eke eee eee ys 14 Removing and Replacing the Print Cartridge 16 Wha onouled PGs 24 ota dees hsoe 09 oe aeby ee bye 19 Printing Mailbox is Not Ready 25ecsausesed ow teks a eee d 19 Lights are Blinking 4 lt vccatvedakaweus ented ead ener ince 20 Ink light is blinking 4 4 0 oes 2sanaeeecedee seawaew as 20 Paper light is blinking 4 owas o0 6hva4oe oo be Ho de Bes 21 Ink and Paper lights are blinking oo ooann aana 22 Pageis Blank secen s 3 ea aE eG ee2. is out of paper Follow the steps in Loading Paper on page 14 Paper is Jammed If paper is jammed in the Printing Mailbox always remove the paper from the back of the Printing Mailbox CAUTION Trying to clear a Bape jam from the front of the HP A10 Printing Mailbox can damage the print mechanism Always access and clear paper jams through the rear panel Using genuine HP supplies ensures availability of this feature 22 What Should Do 1 Press the tab on the left side of the rear panel to release the panel Pull the panel away from the Printing Mailbox 2 Gently pull the paper out of the rollers CAUTION If the paper tears when you are removing it check for torn pieces of paper that might still remain inside the Printing Mailbox If you do not remove all the pieces of paper more paper jams are likely to occur 3 Replace the rear panel Gently push it forward until it clicks into place 4 Ifthe Paper light continues to blink open the top cover and then close it Carriage is Stalled If both the Ink and Paper lights on the Printing Mailbox are blinking and you do not find any paper jam in the Printing Mailbox the carriage may be stalled 0 m me O ate v 3 1 Open the top cover and then close it 2 If the lights still blink unplug the power cord from the power outlet and then plug it in again 3 If the lights still blink contact HP Customer Support a
3. telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that cauld affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service 28 Appendix There are no customer serviceable parts inside the A 10 Printing Mailbox If trouble is experienced with the HP A10 Printing Mailbox for repair or warranty information please contact Hewlett Packard technical support by calling 866 331 9600 If you have Internet access you can go to www hp com support for more information on the Printing Mailbox If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of A10 Printing Mailbox doe
4. to load paper Incorrect type or size of paper Use only plain 8 5 x 11 paper in the is loaded in the Printing enti Mailbox Do not use any other Mailbox type of paper such as cards envelopes photo paper or transparencies Paper may be jammed in the See Paper is Jammed on page 22 for Printing Mailbox instructions on clearing the jam If the Paper light continues to blink after you have tried the above solutions check that the top cover is closed properly Lights are Blinking 21 0 m me O ae v 3 Ink and Paper lights are blinking The carriage that holds the print cartridge may be stalled See Carriage is Stalled on page 23 for instructions Page is Blank If blank paper comes out of the Printing Mailbox after you have changed the print cartridge you may have forgotten to remove the plastic tape with the pink tab from the print cartridge Follow the steps in Removing and Replacing the Print Cartridge on page 16 to remove and check the print cartridge Print Cartridge is Low on Ink The Ink light turns on when the estimated ink level of the print cartridge is getting low HP recommends you have a replacement available to install when print quality is no longer acceptable To install a new print cartridge follow the steps in Removing and Replacing the Print Cartridge on page 16 Printing Mailbox is Out of Paper The Paper light blinks when the Printing Mailbox
5. HP 97 C9363W Print Quality 600 x 600 dpi Print Speed Maximum Up to 10 pages per minute Power Standard AC DC power outlet Phone Connection Standard telephone connection Operating Temperature 5 to 40 C 41 to 104 F Recommended Operating Temperature 15 to 32 C 59 to 90 F Non operating Storage Temperature 40 to 60 C 40 to 140 F Humidity 15 to 85 RH non condensing Appendix Specifications 27 Regulatory Notices The HP Printing Mailbox meets product requirements from regulatory agencies in your country region This section contains the following topics e Regulatory model identification number on page 28 e Notice to users of the U S telephone network FCC requirements on page 28 FCC statement on page 29 e Declaration of conformity on page 30 Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRG 0601 This regulatory number should not be confused with the marketing name HP A10 Printing Mailbox or product number Q6030A Notice to users of the U S telephone network FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the bottom of this equipment is a label that contains among other information a product identifier in the format US AAAE
6. HP A10 Printing Mailbox User Guide Part number Q6030 90003 Second edition 10 2007 invent Copyright 2007 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Reproduction adaptation or translation without prior written permission is prohibited except as allowed under copyright laws Presto is a service mark of Presto Services Inc Publication number Q6030 90003 Notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein The Hewlett Packard Company shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes Note Regulatory information can be found in the appendix Presto Service is required and purchased separately at www presto com or call 800 919 3199 Safety information WARNING To prevent fire or shock hazard do not expose this product fo rain or any type of moisture Always follow basic safety precautions when ong this product to reduce risk of injury from fire or electric shock WARNING Potential shock hazard 1 Read and understand all instructions
7. Q TXXXx If requested this number must be provided to the telephone company The HP A10 Printing Mailbox is provided with a RJ11C connector for connecting this product to the telephone network An additional RJ11C connector is provided for connecting an additional device to the telephone network from the HPAI 0 Printing Mailbox A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements ageptes by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products appreyed after July 23 2001 the REN for is pocut is part of the produci identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label If the HP A10 Printing Mailbox causes harm to the
8. e the tape from the new print cartridge CAUTION Do not touch the copper colored area on the cartridge i Removing and Replacing the Print Cartridge 17 3 Place the new print cartridge in the empty slot Push the top part of the cartridge forward until it clicks into place 4 Close the top cover 18 Using the HP A10 Printing Mailbox What Should Do This chapter provides tips and answers to frequently asked questions about using the HP A10 Printing Mailbox Printing Mailbox is Not Ready When the Printing Mailbox is ready the Ready light at the front corner will be lit e If the Ready light is not on check that the power cords are firmly connected e If Ready light is on and the Printing Mailbox is unable to connect to the Presto Service it will print a message No phone line connected Check the phone cord and make sure it is firmly connected 0 m ag O ate 7 3 Printing Mailbox is Not Ready 19 Lights are Blinking The lights on the Printing Mailbox blink when a problem occurs and requires your attention Check the de on the Printing Mailbox and see the following sections for the action to take e Ink light is blinking e Paper light is blinking e Ink and Paper lights are blinking Ink light is blinking You may have one of the following problems Problem Solution No print sores is installed in Install an HP 95 or HP 97 tri color print the Pr
9. emove the tape from the cartridge CAUTION Do not touch the copper colored area on the cartridge c Open the cover Be sure to push the cover gently until it stays up d The print cartridge is inserted on the right hand side e Push the print cartridge toward the back of the Printing Mailbox until it clicks into place 10 Setup 7 Load paper a Open the cover b Place the paper in the Printing Mailbox Slide it forward until it stops c Close the cover The Printing Mailbox is ready when the blue light at the right corner is continuously on 8 Receiving messages In the next few minutes the Printing Mailbox will use your phone line to connect to the Presto Service It will then print out important information about how to get the most from your Presto Service e Your Printing Mailbox connects to the Presto Service at scheduled times throughout the day to check for new messages You need to have your Printing Mailbox plugged in to the phone line and power to receive your messages Reminder You must have a Presto account fo receive messages If you haven t set up your account yet you should do so now at www presto com or by calling Presto toll free at 800 919 3199 12 Setup Using the HP A10 Printing Mailbox Once you have activated your Presto Service and set up your Printing Mailbox it will connect to the Presto Service and print your messages automatically Whenever your Pr
10. he separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help CAUTION Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company may cause harmful interference and void the FCC authorization to operate this equipment Regulatory Notices 29 Appendix Declaration of conformity Roland Liew EMO Monoger Tel 65 6313 1560 Fox 65 6275 8025 rolandskm fiew hp com Supplier s Declaration of Conformity Reference Number Optional Place of Issue Date of Issue Hewlett Packard Company located at 61 Alexandra Terrace Harbour Link 08 01 S 119936 in Singapore hereby certifies that the HP A10 Printing Mailbox Q6030A bearing labeling identification number US 2M6MM04BPLB706 01 complies with the Federal Communications Commission s FCC Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria TIA 968 A Telecommunications Telephone Terminal Equipment Technical Requirements for Connection of Terminal Equipment To the Telephone Network January 2003 TIA 968 A 1 July 2003 TIA 968 A 2 January 2004 amp TIA 968 A 3 February 2005 30 Appendix
11. inting Mailbox cartridge The print cartridge is not Remove and reinstall the print cartridge installed correctly An incorrect print cartridge is Remove the print cartridge and install an installed HP 95 or HP 97 tri color print cartridge 20 What Should Do Paper Problem Solution There is a problem with the e Remove and reinstall the print P r P print cartridge cartridge e Ifthe Ink light continues to blink manually a the print cartridge and reinstall the print cartridge e Ifthe Ink light continues to blink the print eninge is faulty and must be replaced If the Ink light continues to blink after oe the print cartridge contact technical support see page 26 For instructions on removing and or installing print cartridges see q gp g Removing and Replacing the Print Cartridge on page 16 For instructions on cleaning the print cartridge see Cleaning the print cartridge contacts on page 24 CAUTION Be sure to use only HP 95 Tri color Inkjet Print Cartridge part number C8766W or the HP 97 Tri color Inkjet Print Cartridge C9363W in the HP A10 Printing Mailbox NOTE If you install a used print cartridge the Low on Ink warning feature will not be available because the ink level is unknown light is blinking You may have one of the following problems Problem Solution The Printing Mailbox is out of Follow the steps in Loading Paper on paper page 14
12. inting Mailbox receives and prints a message it plays a musical tune to alert you You can change the volume of the tune using the Volume buttons and at the front of the Printing Mailbox NOTE You need to have your Printing Mailbox plugged in to the phone line and power to receive your messages Stopping the Printing Mailbox When you press the Stop button the Printing Mailbox stops whatever it is doing D fam es lt a E 0b a eines Usin e If it is printing it will stop printing and the page it was printing will be lost e If it is connected to the Presto Service via your phone line it will release the connection so that you can make or receive phone calls Stopping the Printing Mailbox 13 Loading Paper The Paper light blinks when the Printing Mailbox is out of paper Use only plain paper 8 5 x 11 in the HP A10 Printing Mailbox Do not use any other type of paper such as cards envelopes photo paper or transparencies To load paper 1 Open the top cover Push the cover gently until it stays up 2 Tap a stack of paper up to 50 pages on a flat surface to align the edges 14 Using the HP A10 Printing Mailbox 3 Insert the stack into the tray and slide it forward until it stops m 4 Close the top cover NOTE If the Paper light continues to blink check that the top cover is closed properly D E E a ie lt a JE oO lee
13. ion of ad free publications that feature a range of topics puzzles recipes home and garden and more The fastest way to activate your service is on the Internet at www presto com If you do not have access to the Internet a family member or friend can set it up for you Or call Presto toll free at 800 919 3199 3 Remove packing materials a Remove all of the tape and the plastic film from the Printing Mailbox Setup b Open the cover c Remove the orange plastic insert and tape d Remove the orange plastic insert and tape from the back of the Printing Mailbox 8 A Connect power cords Setup a Connect the power cord and adapter to each other b Plug the power adapter cord into the Printing Mailbox and the power cord into the wall Be a The Printing Mailbox will now perform a system check The system check is complete when the Ink light blinks continuously 5 Connect phone cord a Plug the phone cord into the Printing Mailbox It should go into the jack labeled 1 LINE Plug the other end into Setup the wall b If you need to share the phone jack with a telephone plug a phone cord into the telephone and plug the other end into the jack in the Printing Mailbox labeled 2 EXT 6 Insert print cartridge The Printing Mailbox must be plugged in before inserting the print cartridge a Remove the print cartridge from the pouch b Pull the pink tab to r
14. k EE hee 22 Print Cartridge is Low on INK oko doee re aaa 22 Printing Mailbox is Out of Paper onana nannan eee eee 22 Paper is Jammed au 3 veers bee hw eRe ee ae 22 Carriage is Stalled 4 ade nude anaa 23 Care and Maintenance 222925444544 5846 45425e45e828e8 24 Cleaning the exterior n on auauua 24 Cleaning the print cartridge contacts naoa anaa 24 Service and Support vc n on anaana 26 APPENA amp egik pi egg dg heheh od i odd Bed cd 27 Specifications o oo anaa 27 Regulatory Notices n n ananuna aw ee care 28 4 Stay Connected with Presto Presto is a new and easy way to receive email and photos from friends and family without a computer or Internet connection With the easy to use PrestoSM Service you get Easy to enjoy email Presto Mail Email and digital photos from friends and family are delivered to your HP Printing Mailbox and printed on your desired schedule Protection from spam Presto Mail is only delivered from people you have selected called Presto Friends There s no spam no ads no junk mail Presto StylesSM Presto Mail comes in a wide variety of designs Enjoy birthday seasonal everyday greetings and even beautiful calendars from your Presto Friends Presto NewsstandSM Presto offers a selection of ad free publications that feature a range of topics puzzles recipes home and garden and more Presto BulletinsSM Simple alerts let you know when ink is running low And a Presto Tune a
15. nnounces the arrival of new messages To start receiving deliveries from Presto you must activate your service The fastest way to do so is on the Internet at www presto com If you do not have access to the Internet a family member or friend can set it up for you at www presto com In addition you can call Presto toll free at 800 919 3199 Once your service is activated you re ready to set up your HP Printing Mailbox See the setup instructions on the following pages Presto you re connected Using genuine HP supplies ensures availability of this feature Stay Connected with PrestoSM Tu npack Unpack and place the items on a flat surface near a phone jack and power outlet HP A10 Printing Mailbox Setup poster Setup Print cartridge Sample plain 8 5 x 11 paper Power cord and adapter Phone cord a 6 2 Activate your Presto Service You must have a Presto account to start receiving email and photos from friends and family Setup With the easy to use Presto Service you get Presto Mail Protection from spam Presto Styles Presto Newsstand Email and digital photos delivered automatically to your HP Printing Mailbox Presto Mail is only delivered from people you have selected There s no spam Presto Mail comes in a wide variety of designs Enjoy birthday seasonal everyday greetings and even calendars from your Presto Friends Presto offers a select
16. r IMN Usin 5 Pull out the paper tray extender and then flip it open Loading Paper 15 Removing and Replacing the Print Cartridge The Ink light turns on when the estimated ink level of the print cartridge is getting low HP recommends you have a replacement available to install when print quality is no longer acceptable Replace the print cartridge using the instructions below Use either the HP 95 Tri color Inkjet Print Cartridge part number C8766W or the HP 97 Tri color Inkjet Print Cartridge C9363W in the HP A10 Printing Mailbox NOTE The Printing Mailbox must be connected to power before you can replace the print cartridge Check that the Ready light at the right corner of the Printing Mailbox is lit before changing the print cartridge Using genuine HP supplies ensures availability of this feature 16 Using the HP A10 Printing Mailbox To remove the old print cartridge 1 Open the top cover Push the cover gently until it stays up Wait for the print cartridge to move to the right side of the Printing Mailbox 2 Lightly press down on the print cartridge to release it then remove it from the cartridge slot A D is a ie p lt a Ig oO SS ox If you are replacing the print cartridge please recycle it Mail Usin To install the print cartridge 1 Remove the new print cartridge from the pouch 2 Pull the pink tab to remov
17. rtridge slot nh o Holding the print cartridge by its sides inspect the print cartridge contacts for ink and debris buildup Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it Clean only the copper colored contacts copper colored contacts ink nozzles do not clean 0 m me O ate v 3 CAUTION Do not use any cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the HP A10 Printing Mailbox 6 Allow the print cartridge to dry for approximately ten minutes before putting it back into the print cartridge slot Care and Maintenance 25 Service and Support Presto Service e For customer support call toll free 800 919 3199 e If you have Internet access you can also send an email message to support presto com e Go to www presto com for more information on the Presto service HP A10 Printing Mailbox e For technical support call 866 331 9600 e If you have Internet access you can go to www hp com support for more information on the Printing Mailbox 26 What Should Do Appendix Specifications Paper Tray Letter size 8 5 x 11 inches Input Capacity 50 sheets letter Output Capacity 25 sheets letter Paper Type Plain paper 16 to 24 lb Paper Size Letter 8 5 x 11 inches Print Cartridges 1 HP Tri color cartridge HP 95 C8766W a
18. s not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer HP recommends the use of a Surge Suppressor when connecting the HP A10 Printing Mailbox to AC power Use of a Surge Suppressor will help protect the HP A10 moi Mailbox and the telephone network from abnormal surges on the AC powerline FCC statement This equipment has been tested and found to comply with the limits for a Class B aie device pursuant to par 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Class B limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase t
19. t 866 33 1 9600 Carriage is Stalled 23 Care and Maintenance The HP A10 Printing Mailbox requires very little maintenance When needed clean only the outside of the Printing Mailbox Cleaning the exterior 1 Unplug the power cord from the outlet 2 Gently wipe the outside of the Printing Mailbox with a soft cloth that has been lightly moistened with water CAUTION Do not use any type of a solution Household cleaners and detergents may damage the finish Do not clean the interior of the Printing Mailbox Keep all fluids away from the interior Cleaning the print cartridge contacts You may need to clean the print cartridge contacts if the Printing Mailbox does not print even though there is ink in the print cartridge Before cleaning the print cartridge contacts remove the cartridge and check that you have removed the tape from the print cartridge contacts Then reinstall the print cartridge You will need the following items ay foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges 24 What Should Do Follow these steps to clean the contacts 1 2 Open the top cover Lightly press down on the print cartridge to release it then remove it from the ca
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