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HP 9800 Series User's Manual

1. If you are communicating with the host through the serial port make sure the printer s communication values match those at the host The factory default values are 9600 Baud 8 bit data frame 1 stop bit no parity and DTR flow control The printer supports a baud rate up to 115200 Make sure your host is capable of communicating at the speed you select for the printer Using the Control Panel The control panel has a two line LCD display 2 status lights and five buttons The control panel displays error codes messages and allows you to setup configure the printer Printer Status Lights Power The printer shows a steady green light when it is on The Power light blinks when the battery needs to be recharged only on battery powered cart models Fault The printer shows a blinking amber light when there is a printer error 1 4 Getting Started Button Functions Feed Cut Enter Pause Escape Clear Prints a label in the on demand mode Feeds a blank label if there is no print job Prints a label with error information that is useful to your System Administrator if an error is displayed Cuts the supply when pressed and held for two seconds if a knife is installed When the printer is online pauses the current print job or resumes a paused print job When the printer is offline selects the displayed menu item When an error is present clears the error
2. 2 Press Enter Pause You will be at the Setup menu Press or until you see SETUP Contrast gt 3 Press Enter Pause You will see the current setting for example Enter contrast 390 156 0 Setting Supply Options 4 13 4 Press or to change the contrast Pressing darkens the print lightens the print 5 Press Enter Pause to select the displayed value Press Escape Clear to exit to the Main Menu 4 14 Setting Supply Options COMMUNICATION VALUES This chapter tells you how to set the serial or parallel communication values These values provide the link for normal online printing MAIN MENU CANCEL PRINT BATCH REPEAT FORMAT MODE ENTRY BATCH OPTIONS SETUP DIAG PORT SETTINGS SERIAL COMM SUPPLY CONTRAST DEFAULTS PARALLEL COMM You need to set your Serial Comm values to match your computer s online communications Before entering the communication values see your System Administrator The serial communication values are listed in the table below Option Choices Default Baud rate 1200 2400 4800 9600 19200 9600 38400 57600 115200 Word length 7 8 8 Stop bits 1 2 1 Parity None Odd Even None Flow control None Xon Xoff DTR CTS DTR Reset No Yes No Communication Values 5 1 Baud Rate To change the setting from the Main Menu select Setup Port Settings then Serial Comm Then follow these steps 1 Press
3. If you are using thermal direct supplies do not load a ribbon If you switch from black mark to die cut supplies make sure the printer s supply type is set correctly See Supply Type in Chapter 4 for more information Your System Administrator can also send the supply setup packet to change the supply type Refer to the optional Packet Reference Manual for more information about sending the supply setup packet Loading Supplies 2 1 Loading Labels or Tags Make sure the printer is configured for the correct supply type 1 Open the cover turning the retaining latch ek 4 Place the roll of supply on the supply holder For labels the supply unrolls from the top or the bottom For tags make sure the supply unrolls from the bottom because tag rolls are wound face in Do not pick up the printer by the supply holder 2 2 Loading Supplies Supply Holder Guides 5 Adjust the supply holder guides so the sides barely touch the roll Make sure the supply roll turns freely If you are using fan fold supplies place the supply stack behind the printer label side facing up Push down on the supply lever to unlock the supply guides Lay the label strip across the supply guide so that a few inches extend past the front of the printer Tuck the supply under the nibs and in between the die cut sensor For fan fold supplies lay the label strip over the supply holder and across the supply guide so th
4. Printing Method Maximum Print Area Supplies 2 5 ips 64 mm default for all serial bar codes 4 0 ips 102 mm 6 0 ips 152 mm default for parallel bar codes 8 0 ips 203 mm and 10 0 ips 254 mm See Chapter 7 Printing for special considerations when printing at speeds greater than 6 0 ips Thermal Transfer ribbon or Thermal Direct 4 0 inches x 16 0 inches 102 mm x 406 mm with 203 dpi 4 0 inches x 13 0 inches 102 mm x 3330 mm with 300 dpi For high temperature or high humidity environments contact Monarch for supply recommendations Continuous non indexed supply does not have perforations or black marks and must be used in continuous mode We recommend using continuous supply with a tear bar or the optional knife If you purchased the optional knife you cannot use the tear bar Aperture supplies are tags or labels with holes or openings in them The supply is sensed using the holes The holes can be only on the edge or in the center of the supply Supply Types Supply Widths Supply Lengths A 2 Specifications Thermal Transfer or Direct 75 inches 19 mm minimum 4 00 inches 102 mm maximum 32 inch 8 mm minimum 17 5 inches 445 mm maximum Linerless Supplies For Supply miath greater than or equal to Use Supply Length 1 5 38 mm 1 5 to 16 38 mm to 406 mm 2 0 51 mm 1 5 to 16 38 mm to 406 mm 3 0 76 mm 2 0 to 16 51 mm to 406 mm 4 0 102 mm 2
5. If you want to use a high energy ribbon select high energy for the ribbon every time the printer is turned on See Ribbon in Chapter 4 for more information Loading Ribbon 3 1 Loading Ribbon Make sure the printer is configured to use a ribbon To load ribbon 1 Open the cover 2 Unlock the printhead by turning the retaining latch 3 Lift printhead assembly using the printhead tab until the assembly locks into place Printhead Assembly Deflector Tab i 4 Push the deflector tab down 5 Slide the extra ribbon core on the take up reel as far as it will go with the Monarch This End Out writing facing out Use your empty ribbon core as the take up core The take up core only fits on the take up reel one way An extra take up core is available by ordering part number 117961 3 2 Loading Ribbon 6 Remove the new ribbon from the package as shown Do not wrinkle or crush the new ribbon Ya 7 Slide the ribbon onto the back reel as far as it will go The ribbon roll only fits on the reel one way Carefully unwind a few inches of ribbon from the bottom of the roll 8 Carefully feed the ribbon under both ribbon rollers and printhead as shown 9 Align the ribbon and make sure it is straight and centered throughout the path 10 Tape the ribbon to the take up core Do not tape the ribbon to the take up reel Take up Core Take up Reel Ribbon Rollers Loading Ribbon 3 3 11 12 13
6. or until you see SERIAL COMM Baud Rate gt 2 Press Enter Pause You will see the current setting for example BAUD RATE 9600 gt 3 Press or to display the baud rate you need then press Enter Pause Press Escape Clear three times to exit to the Main Menu Word Length To change the setting from the Main Menu select Setup Port Settings then Serial Comm Then follow these steps 1 Press or until you see SERIAL COMM Word Length gt 2 Press Enter Pause You will see the current setting for example WORD LENGTH 8 5 2 Communication Values 3 Press or to display the word length you need then press Enter Pause Press Escape Clear three times to exit to the Main Menu Stop Bits To change the setting from the Main Menu select Setup Port Settings then Serial Comm Then follow these steps 1 Press or until you see SERIAL COMM S Stopbits gt 2 Press Enter Pause You will see the current setting for example STOPBITS 1 gt 3 Press or to display the number of stop bits you need then press Enter Pause Press Escape Clear three times to exit to the Main Menu Parity To change the setting from the Main Menu select Setup Port Settings then Serial Comm Then follow these steps 1 Press or until you see SERIAL COMM Parity gt Communication Values 5 3 2 Press Enter Pause You will see the current setting fo
7. SUPPLY TYPE Black Mark gt Setting Supply Options 4 9 3 Press or to see the other options After you display the option you want press Enter Pause Press Escape Clear twice to exit to the Main menu Speed You can change the print speed for bar codes or graphics If you select default for speed formats with serial bar codes automatically print at 2 5IPS and formats with parallel bar codes print at 6 0 ips 10 ips printing is only available using thermal direct labels in continuous mode To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press or until you see SUPPLY Speed gt 2 Press Enter Pause to set the speed option You will see the current setting for example SPEED Default 3 Press or to see the other options After you display the option you want press Enter Pause Press Escape Clear twice to exit to the Main menu For additional high speed printing information see Chapter 7 Printing 4 10 Setting Supply Options Backfeed Backfeed works by advancing each printed label to the desired dispense position Once that label is removed the next label to be printed is backed up underneath the printhead In continuous mode only the last label in the batch is advanced to the dispense position Extended backfeed is available on 9850 printers with a knife installed Extended backfeed feeds a tag far enough out to be cut
8. When a job batch is printing cancels the print job batch For more information about canceling batches see Canceling a Paused Batch in Chapter 7 When the printer is online without errors enters the offline menu mode When the printer is in the offline menu mode returns the display to the next higher menu When the printer is in the offline menu mode displays the previous menu item When the printer is in the offline menu mode displays the next menu item Getting Started 1 5 and O In online mode prints a test label when you press the buttons at the same time Hold for one second and release Display The display shows a three digit error code and brief message to identify any problem the printer may have For a description of the problem look up the error code in Chapter 10 Troubleshooting If there is no error the display is blank Selecting a Function The Main menu has several functions operating modes These functions are shown in the chart below MAIN MENU CANCEL PRINT BATCH REPEAT FORMAT ALL MODE ENTRY BATCH OPTIONS SETUP DIAG PORT eya CONTRAST L DEFAULTS H gp Pitas If the printer displays PRINT MODE Ready when you turn it on press Escape Clear to display the Main menu To display menu options press or When the screen displays a right arrow press to display
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10. physical specifications A 1 ribbon default 4 2 unpacking 1 2 printer accessories B 1 printer options B 2 printhead cleaning 8 2 printhead replacement 8 4 printing considerations 7 8 errorlabel 7 2 information 7 8 on demand 7 2 TrueType fonts 7 9 R resetting communications parameters 5 5 ribbon 4 2 high energy 3 4 loading 3 2 supply options 4 2 ribbon specifications A 3 S secondary sign using 6 3 selecting a function 1 6 sensor supply 8 3 separating multiple batches 4 3 separators supply options 4 3 setting communication parameters 5 1 contrast 4 13 print contrast 4 13 supply options 4 1 slashed zero defining 6 5 sofware version 9 1 specification operating A 1 specifications linerless supply A 3 physical A 1 ribbon A 3 supplies A 2 start XON character 5 1 stop XOFF character 5 1 stop bits 5 1 supply adjusting position 4 6 adjusting print options 4 4 options 4 4 4 9 position 4 6 print options 4 6 type 4 4 4 9 supply options ribbon 4 2 separators 4 3 setting 4 1 supply sensor 8 3 locating 8 3 Index 3 T tag specifications A 2 tear bar 2 7 tearedge 2 6 test labels printing 9 2 troubleshooting 10 2 trueType fonts printing 7 9 U using verifier 4 12 Nv values communication 5 1 5 6 default 5 1 5 6 verifier information 4 12 version of software 9 1 W word length 5 1 options 5 2 4 Index BOTT ST tance call toll free
11. 14 Rotate the take up core until the leader is past the printhead Remove any slack in the ribbon by turning the take up reel clockwise Hold the printhead assembly by the printhead tab while pressing down on the printhead release Close the printhead by pressing down on the thumb well until you hear it click into place Close the cover Thumb Well Using a High Energy Ribbon High energy ribbon is an option for the 9850 printer It enables you to print on high energy TUFF MARK supplies When you select high energy ribbon for the printer setting you are setting the printer to a higher printing temperature Select this setting only after you have loaded a high energy ribbon and supply or it may damage your printhead Select a high energy ribbon every time you turn on the printer See Ribbon in Chapter 4 for more information 3 4 Loading Ribbon The high energy setting is lost when you turn off the printer High Energy Ribbon Limitations When using the high energy ribbon option Use a print speed of 2 5IPS inches per second Printhead warranty is reduced to 100 000 inches Serial bar codes cannot be printed Do not use peel mode No more than 20 of the supply should have print black coverage CAUTION The high energy ribbon may break or stick to the supply when more than 20 of the supply contains print Only white high energy supply should be used for bar code printi
12. and backfeeds the next tag to the printhead line Extended backfeed eliminates printed tags being left between the printhead and knife Extended backfeed works with the selected cut modes Refer to the optional Packet Reference Manual to learn how to define the Backfeed Control Packet Extended backfeed does not work with non indexed continuous supply mode Do not use backfeed normal or extended with supplies less than 0 75 inches We recommend using 0 5 inch gap supplies in peel mode when backfeed is disabled To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press or until you see SUPPLY Backfeed gt 2 Press Enter Pause to set the backfeed option You will see the current setting for example BACKFEED On gt Setting Supply Options 4 11 3 Press or to see the other options After you display the option you want press Enter Pause Press Escape Clear twice to exit to the Main menu You can only enable or disable backfeed extended backfeed You cannot set the backfeed or dispense position Your System Administrator should refer to the optional Packet Reference Manual to set the backeed or dispense position Verifier The verifier scans and checks the quality of bar codes as they are printed The optional verifier must be purchased separately To change the setting from the Main Menu select Setup then Supply Then follow these ste
13. development utilities helps you configure the printer customize fonts and download files Monarch MPCL Toolbox utilities are not label production software Call Customer Service for information about label production software 1 2 Getting Started Connecting the Power Cable The power supply automatically switches between 115V or 230V No operator settings are required 1 Plug the power cable into the socket Plug the other end of the cable into a grounded electrical outlet 2 Turn on the printer Press to turn on and O to turn off the printer Establishing Communications Before the printer can accept print jobs from the host you must Connect the communication cable to the printer and to the host Set the communication values on the printer to match those at the host Only required if you are using the serial port Make sure the printer is off before connecting the cable to the communication port Ask your System Administrator which method you will use to communicate with the host Parallel Port Serial Communication 9 to 25 pin cable Part 118364 ee 25 to 25 pin cable Part 118366 Serial Port Parallel Communication IEEE 1284 or Centronics mode cable Part 118363 Getting Started 1 3 Connecting the Communication Cable Connect the communication cable into the appropriate port Secure the cable with the connecting screws serial or spring clips parallel
14. is disabled Printing an Error Label If the printer displays a data error errors 0 499 press Feed to print an error label and continue printing See your System Administrator about the error label MODEL M9950 S W Werwion 10 FORKAT WAHE 40200 BATCH NAHE PACKET TYPE F FIELD TYPE 6 LINE amp B 1 ERROR 1B 7 2 Printing Pausing a Batch You can pause printing by pressing Enter Pause You may want to interrupt a batch to make adjustments for Loading a different roll of supply or a ribbon See Chapter 2 Loading Supplies or Chapter 3 Loading Ribbon Adjusting the supply position or contrast using the Setup menu See Chapter 4 Setting Supply Options When you press Enter Pause you will see PAUSE MENU Print Mode gt You can press Enter Pause to resume printing or press or to display the Pause Menu options The following chart shows the Pause Menu options PAUSE MENU CANCEL CANCEL PRINT RESTART BATCH MODE BATCH SETUP DIAG Restarting a Batch You can reprint a paused batch from the beginning using the original quantity 1 When you press Enter Pause you will see PAUSE MENU Print Mode gt Printing 7 3 2 Press or until you see PAUSE MENU Restart Batch gt 3 Press Enter Pause The batch starts printing from the beginning Canceling a Paused Batch You can cancel a paused batch delete a format graphic or font in mem
15. more options MAIN MENU Cancel All gt 1 6 Getting Started When the screen displays a left arrow press to display more options MAIN MENU Diagnostics When the screen displays a left and a right arrow press either or to display more options MAIN MENU Print Mode gt When you see the menu option you want press Enter Pause to select it The Main Menu controls the printer s setup and operation Through the Setup Menu you can select a sub menu for the supply contrast default or port settings Each of those sub menus have several options such as ribbon speed monetary symbols and baud rate Exiting an Option To exit an option press Escape Clear once You will exit to the next higher menu If you press Escape Clear from a menu your settings are not saved Your settings are only saved when you press Enter Pause from a menu Getting Started 1 7 1 8 Getting Started LOADING SUPPLIES This chapter describes how to load e aroll of supply e fan fold supply aroll of tag supply There are three types of supplies Thermal Direct specially treated thermal supplies that do not use a ribbon for printing Thermal Transfer standard supplies that require a ribbon for printing High Energy scratch chemical and temperature resistant supplies that require a ribbon able to withstand high temperatures See Using a High Energy Ribbon in Chapter 3 for more information
16. must be entered before formats graphics or fonts can be deleted 1 9 4 Diagnostics From the Main Menu press or until you see MAIN MENU Diagnostics Press Enter Pause You will see Enter Password Enter the password press Feed Cut three times and then press Enter Pause If you enter the wrong password you return to the Main Menu From the Diagnostics Menu press or until you see DIAGNOSTICS User Diag Press Enter Pause Then press or until you see USER DIAG Password Press Enter Pause You will see Enable Password lt Z O The default for password protection is No so you will always see No even if passwords are enabled 7 If you do not want the user to enter a password before they can delete formats graphics or fonts press Enter Pause You return to the User Diagnostics Menu OR Press to display Yes and press Enter Pause The password protection is enabled for formats graphics or fonts You return to the User Diagnostics Menu 8 Press Escape Clear twice to exit to the Main Menu Service Diagnostics The Service Diagnostics menu can only be accessed by a Monarch Representative because it requires a separate password If you need to call Technical Support print a test label first Diagnostics 9 5 9 6 Diagnostics TROUBLESHOOTING This chapter provides solutions to minor printing problems and explanations of common error messages you may recei
17. printer is ready to receive and print batches when you see PRINT MODE Ready 2 Download a format and a batch Refer to the optional Packet Reference Manual for information on downloading print jobs 3 The printer prints a strip of labels 4 Remove the printed labels Printing 7 1 If the printer will be unused for extended periods of time we recommend leaving the printhead unlatched An optional keypad is also available to enter offline batch data The keypad must be purchased separately If there are offline batches in the print queue the offline batches print after the downloaded batches have printed On Demand Mode Printing When the 9850 printer is operating in the on demand mode the next label prints when the previous label is removed from the printer or when Feed Cut is pressed The display shows Printing X of Y until all the labels in the batch are printed If you have purchased the optional peel module you must use on demand printing with peel mode If you are using peel mode remove the excess backing paper by pulling up across the saw toothed tear edge Make sure the backing paper tears at the edge Hold the leading edge of peeled labels when printing on stock longer than six inches The minimum feed length for peel mode is 1 5 inches You must use non perforated supplies for peel mode The maximum speed for peel mode is 8 0 ips We recommend using 0 5 inch gap supplies in peel mode when backfeed
18. separators option You will see the current setting for example SEPARATORS No gt Setting Supply Options 4 3 3 Press or to see the other options After you display the option you want press Enter Pause Press Escape Clear twice to exit to the Main menu Feed Mode You can use continuous or on demand printing On demand printing allows you to remove a label before printing the next one To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press or until you see SUPPLY Feed Mode gt 2 Press Enter Pause to set the feed mode You will see the current setting for example FEED MODE Continuous gt 3 Press or to see the other option After you display the option you want press Enter Pause Press Escape Clear twice to exit to the Main menu Print Position This function adjusts where data prints vertically on the supply Adjust the print if it is too close to the top or bottom of the supply or overtypes the pre printed area One dot is 0 0049 inch If the data is too close to the bottom increase the number If the data is too close to the top decrease the number 4 4 Setting Supply Options Changing this setting only affects new formats sent to the printer MONARCH i MONARCH 1 2345614880 2 1112345611488011 2 14 88 1 RR J To change the setting from the Main Menu select Setup then Supply Then follow t
19. stops after each label to allow you to remove it Actual data printed on a label or tag The host may download the print job together with the format or asa separate packet The print job is also called a batch Direct communication between a computer and the printer Senses whether supply is loaded or needs to be loaded in the printer Located in the supply path Labels used for printing Person responsible for creating and downloading packets INDEX A aboutfonts 7 9 accessories B 1 adjusting margin position 4 7 print contrast 8 7 print position 4 4 supply position 4 6 supply width 2 13 backfeed 4 11 batch canceling 7 3 entering 7 7 interrupting 7 3 repeating 7 6 reprinting 7 3 restarting 7 3 baud rate 5 1 options 5 2 C cancel batch 7 3 paused batch 7 4 checking print 9 2 software version 9 1 cleaning peel bar 8 2 platen roller 8 2 printhead 8 2 supply sensor 8 3 cleaning printer 8 1 clearing jams 8 1 common errors 10 3 communication errors 10 3 communication parameters baud rate 5 1 parity 5 1 resetting 5 5 start Xon character 5 1 stop Xoff character 5 1 stop bits 5 1 word length 5 1 communications parallel 5 5 contrast adjusting print 8 7 setting 4 13 currency 6 2 D data entry mode 7 7 decimal places defining 6 4 default port settings 5 1 5 6 values 5 1 5 6 defaults printer 6 1 6 5 6 6 documentation ordering 1 2 E emulating 9445 1 2 ente
20. the print server or you can order part number TC9840ENCD for the MonarchNet Utilities compact disc It can also be configured using HP Jet Admin or HP Web JetAdmin software Configuration information prints automatically if the Ethernet print server senses a hardware error To print configuration information on demand press the Test button on the side of the external Ethernet print server unit or use the configuration utility provided for your network operating system The configuration label prints in MPCL format The configuration label is best displayed using 4 wide by 6 long labels If the label is too small some information may print outside the label edges B 2 Accessories amp Options GLOSSARY The following terms will help you use this manual continuous mode download send format host LCD MONARCH leader on demand mode print job online Supply Sensor Supplies System Administrator Mode in which the printer prints all the labels in the batch without stopping Transmission of data from the host to your printer Supply layout or design which the System Administrator downloads as a format packet to your printer Any mainframe minicomputer data collect terminal or personal computer sending data to the printer Display on the printer used to indicate printer conditions and problems Wrap around a new roll of ribbon with Monarch printed On it Mode in which the printer
21. 5 to 16 64 mm to 406 mm A 0 50 inch non print zone exists on the leading edge beginning of all labels Ribbon Specification Do not leave ribbon in sunlight high temperatures or humidity Ribbon Type Ribbon Widths Standard or High Energy Use with Max supply width 1 5 38 mm 1 3 33 mm 1 8 46 mm 1 5 38 mm 2 3 58 mm standard 2 0 51 mm or high energy 3 3 84 mm 3 0 76 mm 4 3 110 mm standard 4 0 102 mm or high energy Ribbon Length 23 600 inches 600 meters Specifications A 3 About Ribbons The width of the ribbon must be greater than the supply width Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the printhead Replacement printheads are expensive Cable Pinouts The following tables show the connector pins for a 9 pin to 25 pin 118364 cable or a 25 pin to 25 pin cable 118366 9 Pin F To 25 Pin M CD 1 20 DTR RD 2 2 TD TD3 3 RD DTR 4 8 CD SGND 5 7 SGND DSR 6 6 DSR RTS 7 4 RTS CTS 8 5 CTS N C 9 1 Shield Drain Wire 25 Pin F To 25 Pin M FG 1 1 FS TD 2 2 TD RD 3 ee RTS 4 SS 4RTS CTS 5 5 CTS DSR 6 6 DSR SG 7 7 SG CD8 8 CD N C 20 20 DTR A 4 Specifications ACCESSORIES amp OPTIONS U Accessories 917 Keypad 918 Verifier 926 Knife 928 Stacker Replacement Prin
22. 7 2 Printing an Error Label ven snere en ded eeuveieee che 7 2 Pausing a Balehinsts nickle eaweh cower ees ees bees eke lesa eek 7 3 Restarting a Batch cami eect be ee Sete Retake 7 3 Canceling a Paused Batch 0 e eee eee eee eee eee es 7 4 Repeating a Baten jt 26 niwcceet whan delecietd tad eee eehY 7 6 Offline Printings e 6 5c ode eet ott Mine Re eRe pe Dat wet anioke cea Hoe 7 7 Entering a Balch aaaea 7 7 Special Printing Considerations 0 0 cece eects 7 8 Printing True Type EOS cacti crea bindwnevideerk uveeehy che 7 9 Licensing Your Fonts 2 acc ivecp vert eee ee ous ee Sener ees leet ve 7 10 CARE AND MAINTENANCE cece eee eee eee 8 1 Clearing Label Jams 00 ccc eee eee eee eeees 8 1 CIGANING aa aa etic thee h ed Ter T ahead 8 1 Replacing the Printheads e kite tala Eli eke 8 4 Adjusting the Print Contrast 2 0 cece eee eee eee eee 8 7 DIAGNOSTICS i45 c nia ya REER e a pE 9 1 Factory Set Password 2c ranhnce a tuediee Seine cn eee as 9 1 Checking the Software Version 0 ce cece eee eee eee 9 1 Printing a Test Label eabinduari aid ce uveleey oko 9 2 Checking Supply Qual 22cccce0 00 cdees beeedeeres delves oes 9 3 Using Password Protection e somes aed ea vate tage ee Se 9 4 Enabling the Password System Administrators only 9 4 Service Diagnostics trent tan cle eeu Sat kG Stk tales 9 5 TROUBLESHOOTING 10 1 Troub
23. LITY LABEL PASSWORD Factory Set Password You need a password to access diagnostic functions Press Feed Cut three times and then press Enter Pause Checking the Software Version From the Diagnostics Menu press or until you see DIAGNOSTICS Version gt Press Enter Pause You will see Model M9850 V 1 0 Diagnostics 9 1 Line one lists the printer model number M9850 and line two gives the version of software in the printer Printing a Test Label 1 From the Diagnostics Menu press or until you see DIAGNOSTICS User Diag 2 Press Enter Pause and until you see USER DIAG Test Label 3 Press Enter Pause The following test labels print D ARKIN MODEL M9850 S W VERSION 1 0 0 040 TOTAL INCHES 0002407 m L INCHES S ba POT 2 PH RESISTANCE 0846 BAD DOTS MEMORY 1024KR 256KN OPTIONS 000 DIPSH 0000000000000000 EZZ DEDE The first label shows the printers configuration by packet A G The second label shows the model number software version stock count voltage print contrast printhead resistance number of bad dots and installed options The test label also shows an inch count for the high energy ribbon This information will help Technical Support diagnose the problem Refer to the optional Packet Reference Manual for more information about the test label You can also print a test label by pre
24. ONDARY SIGN No gt 3 Press or until you see the option you want Then press Enter Pause Press Escape Clear twice to exit to the Main menu Decimal Places You can set the printer for 0 1 2 or 3 places after the decimal in a price field In U S currency you might print prices like this 24 00 2 decimal places or like this 24 0 decimal places 1 Press or until you see DEFAULTS Decimal Places gt 2 Press Enter Pause You will see the current setting for example DECIMAL PLACES lt 2 gt 6 4 Setting Defaults 3 Press or until you see the option you want Then press Enter Pause Press Escape Clear twice to exit to the Main menu Slashed Zero The slashed zero feature lets you select how you want the zero character printed either without a slash O or with a slash Q Standard or reduced fonts print the slashed zero character Bold and OCR fonts print the standard zero 0 only The slashed zero selection will not be in effect until the format is sent to the printer again If you change the way zero is printed you must resend your formats To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press or until you see DEFAULTS Slashed Zero gt 2 Press Enter Pause You will see the current setting for example SLASHED ZERO No gt 3 Press or until you see the option you want Then press Enter
25. Pause Press Escape Clear twice to exit to the Main menu Setting Defaults 6 5 Power Up Mode Power up mode lets you decide how your printer starts each time you turn it on If you want the printer to be ready to start printing when it is turned on use the Online power up mode If you want the operator to perform some other task first use the Offline power up mode To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press or until you see DEFAULTS lt Powerup Mode gt 2 Press Enter Pause You will see the current setting for example POWER UP MODE Online gt 3 Press or until you see the option you want Then press Enter Pause Press Escape Clear twice to exit to the Main menu 6 6 Setting Defaults Prompt Set Prompt set determines which language displays on the printer s menu You can select English French German or Spanish Some prompts may remain in English even if you select a different language To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press until you see DEFAULTS Prompt Set 2 Press Enter Pause You will see the current setting for example PROMPT SET English gt 3 Press or until you see the option you want Then press Enter Pause Press Escape Clear twice to exit to the Main menu This option only affects the displayed prompts It doe
26. RNING This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dicte par le ministere des Communications du Canada Trademarks MONARCH 917 9800 and 9850 are trademarks of Monarch Marking Systems Inc Paxar is a trademark of Paxar Corporation Microsoft and MS DOS are registered trademarks of Microsoft Corporation Windows and NT are registered trademarks of Microsoft in the U S and other countries NetWare is a registered trademark of Novell Inc in the United States and other countries Centronics is a registered trademark of Centronics Data Computer Corporation TrueType is a registered trademark of Apple Computer Inc Hewlett Packard is a registered trademark of Hewlett Packard Inc HP Jet Admin and HP Web Jet Admin are trademarks of Hewlett Packard Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Other products are trademarks or registered trademarks of their respective countries and are hereby acknowledged Monarch Marking Systems P O Box 608 Dayton Ohio 45401 DECLARATION OF CONFORMITY M
27. SECONDARY DECIMAL SLASHED POWER UP PROMPT SIGN SIGN PLACES ZERO MODE SET You can set your printer configurations to fit your daily operation using either the offline menus or the online configuration option After an option is selected in the online configuration or offline Setup Menu the option is saved when the printer is turned off The monetary formatting options are listed in the table below Option Choices Default Monetary sign None USA UK Japan USA Germany France Spain Italy Sweden Finland Austria India Russia Korea Thailand China Euro Dollar Secondary Sign No Yes No Decimal Places 0 1 2 3 2 Slashed Zero No Yes No Power up Mode Online Offline Online Prompt Set English French German Spanish English Setting Defaults 6 1 The monetary sign secondary sign and decimal places options are used in conjunction with option 42 Refer to the optional Packet Reference Manual for more information The settings for Monetary Sign Secondary Sign Slashed Zero and Decimal Places are applied when a format is downloaded Changing the settings does not affect batches already in the printer Monetary Sign You can also select None if you do not want a monetary sign to print in price fields The monetary signs available for 15 countries are shown in the table below Country Currency Description USA dollar UK pound Japan yen Germany D deutsche ma
28. TION Be careful when inserting or removing the shelf The shelf has sharp points 2 10 Loading Supplies 7 If inserting the peel bar 8 Insert the left edge of the peel bar into the side slot at an angle Then slide the peel bar to the right and press down until you hear it click into place The peel bar must be lined up with the platen roller If inserting the shelf Insert the left edge of the shelf into the side slot at an angle Slide the shelf to the right aligning it with the spring latch and press down until you hear it click into place The shelf must be lined up with the platen roller Loading Supplies 2 11 The shelf must be parallel to the platen roller not at an angle See the following diagrams pa H R t Platen Roller Z E Spring Latch ee ee Shelf Shelf inserted correctly Platen Roller Shelf Shelf not inserted correctly CAUTION Make sure the shelf is not misaligned with the platen roller or damage to the platen roller could occur 2 12 Loading Supplies 10 11 12 13 Close the exit cover Load supplies by following the label loading procedures You may notice a different color and texture on the platen roller Linerless supplies do not stick to the textured platen roller Close the printhead assembly and the cover Turn on the printer Verify the alignment of th
29. al have one or more charts showing the printer s menu structure For example MAIN MENU CANCEL PRINT BATCH REPEAT FORMAT MODE ENTRY BATCH OPTIONS SETUP DIAG PORT es CONTRAST DEFAULTS SETTINGS The black boxes show where you are the bordered boxes show how you got there Getting Started 1 1 Audience The Operator s Handbook is for the person who prints and applies labels Unpacking the Printer After you unpack the printer you should have the 9850 printer a power cord and a ribbon take up core may already be on take up reel Keep the box and packaging material in case the printer ever needs repair 9445 Printer Online Emulation The 9850 printer using 203 dpi dots per inch printing supports 94x5 emulation You can send 94x5 data streams to the 9850 printer Refer to your 9445 Programmer s Manual for information about 94x5 data streams Ordering Programmer s Manuals The Packet Reference Manual which describes how to create format and batch packets for printing labels how to configure the printer online how to diagnose printer error messages and how to perform other advanced techniques can be downloaded from our Web site www monarch com You can print this manual or order a hard copy version part number TC9800PM About Monarch MPCL Toolbox Utilities The Monarch MPCL Toolbox utilities are available on our Web site and are free to download This group of
30. anufacture s Name S Manufacture s Address Declares that the product Product Name Model Number Monarch Marking Systems Inc 170 Monarch Lane at I75 and SR725 Miamisburg Ohio 45342 U S A Table Top Thermal Printer 9850 M09850 Conforms to the following Product Specifications Safety EMC EMT Ergonomics According to EN60950 AM1 AM2 C LS P R 22 EN 55022 Class A FCC Part 15 Subpart B Class A EN 55024 Generic Immunity Standard EN61000 4 2 ESD EN61000 4 3 Radiated Electromagnetic EN61000 4 4 Electrical Fast Transient Burst EN 60555 2 amp EN61000 3 2 Line Harmonics NA s EMC directive 89 336 EEC e Low Voltage directive 73 23 EEC Miamisburg Ohio Location December 7 2000 Date Signature TABLE OF CONTENTS GETTING STARTED Serio echo gan tele ets iad OO a ol 1 1 Aude Scot xtseren ae spies diese weitere ees 1 2 Unpacking the Pintet e veeieeta ee 1 2 9445 Printer Online Emulation 0 0c c eee e eee ee eee 1 2 Ordering Programmer s Manuals 0 00c cece eee eee eee ee 1 2 About Monarch MPCL Toolbox Ues K cece ee eee 1 2 Connecting the Power Cable 0 0 c cece cece e teens 1 3 Establishing Communications 0 00 ce cece e eee eee 1 3 Connecting the Communication Cable 000 1 4 Using the Control Pangi enniaeeeetal week tees 1 4 Printer Status Lights lt 3 cs00s
31. at a few inches extend past the front of the printer Tuck the supply under the nibs and in between the die cut sensor Loading Supplies 2 3 For tag supplies using the optional knife feed the supply through the knife Make sure at least 0 5 inches of supply is past the knife 8 Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply guides into place AZ Die Cut Sensor Nibs Op 2 4 Loading Supplies 9 Hold the printhead assembly by the printhead tab while pressing down on the printhead release 10 Close the printhead by pressing down on the thumb well until you hear it click into place Thumb Well 11 Close the cover 12 Press Feed Cut to position the supply under the printhead Loading Supplies 2 5 You may need to adjust the wide narrow knobs depending on the width of your supply See Adjusting the Wide Narrow Knobs for more information If the printer will be unused for extended periods of time we recommend leaving the printhead unlatched Loading Labels for the Optional Peel Mode Peel mode is an option that must be purchased separately In peel mode the printer separates the backing paper from the label The next label is not printed until the completed one is removed from the printer Make sure the printer is configured for on demand mode and the correct supply type The minimum feed length is 1 5 inches for peel mode We
32. ause Printing 7 5 7 6 Printing If password protection is enabled you will be prompted to enter a password before the formats graphics and fonts are deleted Press Feed Cut three times and then press Enter Pause All formats are deleted If you enter the wrong password you return to the Main menu For more information about password protection see Using Password Protection in Chapter 9 If password protection is disabled you will see Cancel Graphic No gt Press or then press Enter Pause You will see Cancel Font No gt Press then press Enter Pause You return to the Pause menu If you select Yes these prompts delete ALL formats graphics and or fonts in the printer 5 Press or to select another function from the Pause menu or to return to Print mode Repeating a Batch Before you start printing a new batch you can reprint the last batch The batch can be either the last one you printed completely or one that you canceled after starting to print MAIN MENU CANCEL PRINT BATCH REPEAT FORMAT MODE ENTRY BATCH OPTIONS SETUP DIAG 1 From the Main Menu press or until you see MAIN MENU Repeat Batch gt 2 Press Enter Pause You will see Printing XXXX Of XXXX The number increments until the entire batch has printed When it is finished you will see PRINT MODE Ready Offline Printing Offline printing requires the optional keypad which must be purchased
33. code pages characters However it is your responsibility to license the fonts you purchase and download to your Monarch printer Contact your font supplier for licensing information Additional fonts that are compatible with the 9850 printer can be purchased from The Electronic Font Foundry 11 Silwood Road Ascot SL5 OPY England 0 1344 875 201 www eff co uk 7 10 Printing CARE AND MAINTENANCE W This chapter tells you how to clear label jams and clean the printhead and platen roller replace a printhead adjust print contrast CAUTION Do not use sharp objects to clean the printhead This may damage the printer and require a service charge Clearing Label Jams When you are printing and a jam occurs the Fault light on the printer s front panel blinks To clear the jam 1 Turn off the printer and open the cover and printhead assembly If necessary remove the label roll and ribbon Remove the jammed labels and reload the label roll Close the printhead assembly and turn on the printer SL E 90 E Press Feed Cut to position the supply under the printhead Cleaning The rate and frequency at which you print determines how often you must clean the printer You may need to clean the printhead sensor and platen roller if there is any adhesive build up in the supply path after printing approximately 3 rolls of thermal transfer thermal direct linerless supplies or after each ribbo
34. da 4 8 SUPPIV WHE sic Sait wet ike geet eee ee be oe ea Mec eek 4 9 Speed Ca het oo aie Beneath mie ai Se ears ete ea Benen 4 10 Backlog 2 TT TERE aT RR Tei 4 11 Venier ze dearest Alt clk ko deal chp Ra R a NEAR doce 4 12 Verifier Considerations ccc c eee e eee eee e eee 4 12 Setting Contrast rauws 22 see eRT ae fa aelae oe eats 4 13 COMMUNICATION VALUES 0 cece eee eee 5 1 Baud Hale Kn TZ e TEE RE on Wend ERa Ohh 5 2 Word Length 24S ince tales Gi retreated aimee tat eed 5 2 Stop ST enp o Pa a E Re om 5 3 Pay e Ta aa She T e a E Vee E A R TE oe a 5 3 FOW eT 5 4 Reset to Default Values n nnna e cc cece cece tenet enna 5 5 Parallel CommunicationS 0 000 c cece cece eee eee nees 5 5 SETTING DEFAULTS vives vetiek sa eisai ver taaae kaa v ede es 6 1 Monetary Sign eater he oa arte eee aanuid wedseelenalecsm 6 2 Secondary Sign secre dict booniade canter be Meiecedd tak hae ee 6 3 Decimal Places sisi din Gaeta a a a E a ed 6 4 Slash d ZO eiii ni ew ese dado ited ane aM Ea Bad sb ia 6 5 Power Up Mode nann teen es ase ae orem fae 5 cs ta cles ance gee bach 6 6 Prompt lado ast sinen reco oeniesin tobi E E beanies 6 7 Setting Format Options eae cke deeds soe eaketaekadaers deeds 6 8 Table of Contents PRINTING areca hee tesa a earn E a E x 7 1 STT cae ates sagan e a a A ck Shoes React E ween thio 7 1 On Demand Mode Printing 0 cece eee ee eee eee ees
35. e of the supply 4 Press Enter Pause when the number you need appears Press Escape Clear twice to exit to the Main menu Cut Position This function adjusts where the tag is cut The printer adjusts the cut position according to the black marks on the supply You may need to adjust for aperature supplies Increase to move the cut up decrease to move the cut down To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press or until you see SUPPLY Cut Pos gt 4 8 Setting Supply Options 2 Press Enter Pause You will see the current setting for example Enter knife adj 300 300 0 3 Press or to change the cut position Pressing decreases the value moves the cut down increases it moves the cut up 4 Press Enter Pause when the number you need appears Press Escape Clear to exit to the Setup menu Supply Type You can print on aperture black mark die cut or continuous supplies You have to tell the printer which supplies you are using If you are using edge aperture supplies use the die cut setting If you are using center aperture supplies use the aperture setting To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press or until you see SUPPLY Supply Type gt 2 Press Enter Pause to set the supply type option You will see the current setting for example
36. e platen roller with the peel bar or shelf Press Feed Cut to position the supply under the printhead Adjusting the Wide Narrow Knobs You may need to adjust the two wide narrow knobs according to the width of your supply For supply that is more than two inches adjust the knobs to the wide setting For supply that is two inches or less adjust the knobs to the narrow setting For linerless supply use the narrow setting knobs are up You must adjust both of the knobs to the same position Loading Supplies 2 13 If you experience ribbon smudging in cold dry environments adjust the wide narrow knobs to the wide setting For wide supplies push down and turn the wide narrow knobs clockwise with a screwdriver For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up The adjustment is shown in the wide position 2 14 Loading Supplies LOADING RIBBON This chapter describes how to load a ribbon roll There are different ribbon requirements for the three types of supplies Thermal Direct do not use a ribbon for printing Supplies Thermal Transfer require a ribbon for printing Supplies High Energy require a ribbon able to withstand high Supplies temperatures If you are using thermal direct supplies do not load a ribbon If you are using high energy supply be sure to use a high energy ribbon See Using a High Energy Ribbon for more information
37. elect Setup then Supply Then follow these steps 1 Press or until you see SUPPLY Ribbon gt 2 Press Enter Pause to set the ribbon option You will see the current setting for example RIBBON Yes gt 3 Press or to see the other options After you display the option you want press Enter Pause Press Escape Clear twice to exit to the Main menu If you set the Ribbon option to Yes install a ribbon before printing If you want to use a high energy ribbon select high energy for the ribbon every time the printer is turned on 4 2 Setting Supply Options Batch Separators A batch separator is an extra tag printed in between batches with a pinstripe pattern If you select Long for the separator a double length two tags separator prints For non indexed supply the batch separator is always six inches long If you have the Monarch 928 stacker installed the batch separator is 3 66 inches long The name of the batch is shown on the batch separator BCH090001 lH Batch Separator T T Changing this setting only affects new formats sent to the printer To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press or until you see SUPPLY Separators gt 2 Press Enter Pause to set the batch
38. hese steps 1 Press or until you see SUPPLY Print Pos gt 2 Press Enter Pause You will see the current setting for example Enter print pos 99 99 0 3 Press or to change the print position Pressing decreases the value moves the image down Gincreases it moves the image up 4 Press Enter Pause when the number you need appears Press Escape Clear twice to exit to the Main menu Setting Supply Options 4 5 Supply Position This function adjusts the machine to print at the vertical 0 0 point on the supply The supply position adjustment should only be made on inital printer setup For format adjustments change the print position You may need to adjust the supply in or out to allow tags and labels to be removed die cut labels to be removed easily The adjustments are in dots 0 0049 inch Increase the number to feed more supply out of the chute Decrease the number to feed less supply out of the chute This option takes effect on the next label or tag printed Changing supply position may also affect print position To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press or until you see SUPPLY Supply Pos gt 2 Press Enter Pause You will see the current setting for example Enter supply pos 300 300 0 4 6 Setting Supply Options 3 Press or to change the supply position Press
39. ication port Use the external selection when connecting a printer cable or external device directly to the parallel port The mode selection allows the user to select either compatible or IEEE 1284 mode when using the selected parallel port Usually the mode should be set to compatible for computer connection using a parallel cable and to IEEE 1284 when using an Ethernet port option See Appendix B Accessories and Options for more information about Ethernet options Communication Values 5 5 The parallel communication values are listed in the table below Port External Internal External Mode Compatible IEEE 1284 Compatible Centronics mode To change the setting from the Main Menu select Setup Port Settings then Parallel Comm Then follow these steps 1 Press or until you see PARALLEL COMM Port gt 2 Press Enter Pause You will see the current setting for example PORT External gt 3 Press Enter Pause to select the external port You are now ready to communicate using an external connection through a cable or external device such as the external Ethernet print server 5 6 Communication Values SETTING DEFAULTS 6 This chapter explains how to select the monetary sign secondary sign decimal places slashed zero power up mode and prompt set MAIN MENU CANCEL PRINT BATCH REPEAT FORMAT MODE ENTRY BATCH OPTIONS SETUP DIAG PORT SUPPLY CONTRAST DEFAULTS SETTINGS MONETARY MB
40. ing decreases the value feeds less supply increases it feeds more supply 4 Press Enter Pause when the number you need appears Press Escape Clear twice to exit to the Main menu Margin Position This function adjusts where the format prints horizontally on the supply The adjustments are in dots 0 0049 inch which is the smallest measurement the printer recognizes The width of the print area depends on your supply size Maximum width is four inches When you move the image to the right or left on the supply avoid moving the image too close to either edge because it may not print GREEN 3041 091589 GREEN 3041 091589 Il 12345 Mh 12345 IN PERSONAL SIZE PERSONAL SIZE Print too far to the left Print too far to the right If the data is too close to the left side increase the number If the data is too close to the right side decrease the number Changing this setting only affects new formats sent to the printer Setting Supply Options 4 7 To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press or until you see SUPPLY Margin Pos gt 2 Press Enter Pause You will see the current setting for example Enter margin pos 99 99 0 3 Press or to change the margin position Pressing decreases the value moves the image toward the left side of the supply increases it moves the image toward the right sid
41. ing Paper 2 8 Loading Supplies Using Linerless Supply Linerless printing is an option that must be purchased separately on the original printer order The linerless option is not customer or field installable You must use thermal direct and black mark supplies for linerless applications The linerless printer must use on demand mode For maximum platen roller life use only wide or only narrow supplies Switching between wide and narrow supplies may lead to uneven platen roller wear and possibly reduce the platen roller life Narrow supplies are two inches wide or less Wide supplies are greater than two inches To prevent jams do not leave the printhead closed in the locked position longer than 30 minutes without printing Open unlock the printhead before a break period at the end of each shift and at the end of each day Your linerless machine includes a shelf already installed You can remove the shelf and add the peel edge if you are not using linerless supplies Adding the Peel Edge or Shelf Turn off the printer 1 2 Open the cover 3 Unlock the printhead by turning the retaining latch 4 Lift the printhead assembly using the printhead tab until the assembly locks into place Loading Supplies 2 9 5 Press down on the exit cover tabs to open the exit cover a Ny YO O L AN TRY d 6 Pull back slightly on the spring latch with your thumb or fingernail and lift the shelf out CAU
42. leshooting iniii oei en e Rees Web oR alaras 10 2 Error TTT 10 3 COMMON ENOS reene eene e e n a ETa 10 3 Table of Contents iii SPECIFICATIONS scene eeiveeieee ia hivectiaeeetew ede es A 1 SUL ssepe oaea a an a a a SS daca Seo a a a A 1 SUPPE Si aori a E EE EE R E ETEA A 2 Linerless Supplies n on nunnana A 3 Ribbon Specification i eve Ledeen pei wueee eee ieee eee A 3 About Ribbons 0 000 cee eee eect eee ees A 4 Cable PINUS 2 043 063 bint ienaa 2 red RS be TORR AEZ a A 4 ACCESSORIES amp OPTIONS 0 cece cee B 1 Accessories 4 4 Kad 2 sA eine acetals a a dank Megat B 1 Factory Installed Options nnn 0 0 c cece cece eee eee ees B 2 Ethernet Information cc cece eee eee eee eee enees B 2 iv Table of Contents GETTING STARTED The Monarch 9850 printer lets you print text graphics and bar codes on thermal transfer ribbon and thermal direct labels or tags The 9850 printer prints labels continuously in one strip or on demand one label at a time You can print on aperture die cut black mark or continuous non indexed supplies Continuous supply must be used in continuous mode See Supply Type in Chapter 4 for more information about the supply types This chapter includes information about unpacking the printer connecting the power cord connecting the communication cable using the printer s control panel Several chapters of this manu
43. lt 2 s9ssees beuadae doug eeadases 1 4 Button Functions x poeadd hi ebbbeica bec iet 1 5 Display erse cite desea d syncs Sues eee aus eee eee eet 1 6 Selecting a Function 2 3 4 crcnave eens sy nde ead hee dee ey eee ce 1 6 EXIING an Opon ee et ew ee tiade vedas duane EE O ae yess 1 7 LOADING SUPPLIES o 222iccerdniidcehoitinidthidetataphietees 2 1 Loading Labels or TaQS c cc25 34 ehetedteek tas iae hee nied eeeti dee 2 2 Using the Optional Tear Bar 0 0 e eee eee eee eee ees 2 8 Using Linerless Sup 0 cece cece eee eee eee eens 2 9 Adding the Peel Edge or She 2 9 Adjusting the Wide Narrow Knobs 0 0 eeceee eee erences 2 13 LOADING RIBBON ckvaded eto heibennkedades vee alae 3 1 Loading RIBBON lt a corsete 75 eens enue et seen a EEEE cee 3 2 Using a High Energy Ribbon 0 cece eee eee eee 3 4 High Energy Ribbon Limitations cece eee eee 3 5 Table of Contents SETTING SUPPLY OPTIONS eee eee eee 4 1 RIDDOMN 5 50 05 rete yonan cei dade a Ge Gaui aie aa isis eek and 4 2 Balch Separators r nor 9 X ads bene eee ae hR ERO E 4 3 Feed Modri neredar r Meera ete R wed Rese ened oe Sedat 4 4 Print P SION 2 8 Senesnio niine denr Re eee ieee Beater needa 4 4 Supply Position ts i 22 crt ater ert ne ae kate Sate t Rei a teeta sie 4 6 Margin POSION ienesa ccd beokidde ebidewetbe aa int heeds 4 7 Cut Positions 2 2 sate he died a eter tac mnie Matador dade OG a
44. ly without the jagged edges you see on bitmap fonts When downloading a TrueType font you download the entire font You cannot specify a subset particular characters or point size of the font These font files may be very large and image slower than bitmap fonts The size of the font file in bytes is the minimum amount of memory you must have available for fonts in the printer s memory Your System Administrator may need to reconfigure the printer s memory to use downloaded TrueType fonts Refer to the optional Packet Reference Manual available on our Web site to learn how to reconfigure the printers memory After reconfiguring memory resend the font format and batch packets The 9850 printer can accept a TrueType font file that has been converted to Hex or Run Length encoding using the version of Font Utility Font Utility is available on our Web site www monarch com Font Utility is a part of the Monarch MPCL Toolbox Utilities You can also use a wide variety of Code Pages with International Turkish Latin Spanish etc characters Using TrueType fonts allows you a greater range of fonts for your formats TrueType fonts are designed to be regionally specific therefore all Code Pages may not be supported in a given font Check with your System Administrator if you need to use TrueType fonts Printing 7 9 Licensing Your Fonts Monarch provides the Font Utility to help you create and download international
45. mand sensor is broken Check for a label jam clear the supply path or reload supplies This error may occur if you remove a label too quickly in the on demand mode Waiting to dispense label Press Feed Cut The printhead has less than 4 bad dots The printer can shift bar code fields to avoid bad dots You may need to press Escape Clear to continue printing Print a test label to confirm the number of bad dots Printhead has more than 10 bad dots or is not connected Connect the printhead The printer has an error pending Turn off the printer Wait 15 seconds until the power light is completely dim and turn it back on Resend the packets Troubleshooting 10 5 10 6 Troubleshooting SPECIFICATIONS Printer Height 12 5 inches 318 mm Width 12 inches 305 mm Depth 13 inches 330 mm with the optional 13 0 830 mm x 12 5 318 mm x 17 3 439 mm metal cover H x W x D Weight 21 Ib 9 5 kg Weight w metal cover Shipping Weight Shipping Weight w metal cover Power Operating Limits Printhead 29 Ib 13 2 kg 25 Ib 11 4 kg 34 Ib 15 5 kg 115 Vac 60Hz 100 Vac 50 60 Hz 230 Vac 50Hz For Thermal Transfer ribbon 40 to 95 F 4 to 35 C For Thermal Direct 40 to 104 F 4 to 40 C Thermal at 4 inches 102 mm wide 203 dpi 8 0 dots per mm OR 300 dpi 11 8 dots per mm This option must be purchased separately Specifications A 1 Print Speed
46. n Care and Maintenance 8 1 daily if your printer is in an excessively dirty hot or humid environment SWEATERS when you see voids or streaking in the print HII REGULARPRICE as shown 129 95 When you are using higher speeds with 203 or 300 dpi and or increased print contrast Voids we recommend cleaning the printhead after each ribbon with isopropyl alcohol If you still notice build up on the printhead or black i ae streaks on your supply use the enclosed RWEATER i jew printhead CLEAN STRIP i it EGULAR PRIGE You may have to clean the supply sensor more 12 95 often if you frequently receive supply error codes 1 Turn off the printer and open the cover and Soaks printhead assembly 2 Remove the label roll and ribbon when cleaning the printhead 3 Press down on the exit cover tabs to open the exit cover on the front of the printer 4 Clean the platen roller with a dry cloth or small brush However if there is adhesive gum build up on the platen roller moisten a cotton swab with isopropyl alcohol Turn the platen roller with your finger and run the cotton swab or dry cloth across it Make sure the platen roller is clean all the way around 8 2 Care and Maintenance 5 Rub the cotton swab across the peel bar and remove any build up 6 Moisten another cotton swab with isopropyl alcohol Rub the cotton swab across the printhead and remove any build up You may need to use a p
47. ng Reverse fonts cannot be used A non printing area of at least 1 inch 2 54 mm must exist on the left and right edge of the ribbon Do not print horizontal lines or bars Graphics are limited Loading Ribbon 3 5 3 6 Loading Ribbon SETTING SUPPLY OPTIONS This chapter explains how to select a ribbon separators feed mode print position supply position margin position cut position supply type speed and backfeed MAIN MENU CANCEL PRINT ALL MODE BATCH REPEAT FORMAT ENTRY BATCH OPTIONS SUPPLY CONTRAST PORT DEFAULTS F SETTINGS SETUP DIAG SEPARAT PRINT SUPPLY MARGIN CUT SUPPLY n You may need to set supply options when you change supplies The options are listed in the table below Option Choices Default Ribbon No Yes High Energy Yes Separators No Yes Long No Feed Mode Continuous On Demand Continuous Print Position 99 to 99 0 Supply Position 300 to 300 0 Margin Position 99 to 99 0 Cut Position 300 to 300 0 Supply Type Aperture Die Cut Black Die Cut Mark Continuous Speed 2 5 4 0 6 0 8 0 10 0 Default Default Backfeed Off On Extended Off Verifier Disabled Enabled Disabled Setting Supply Options 4 1 To exit an option without changing the setting press Escape Clear Ribbon You have to tell the printer if your supplies require a ribbon To change the setting from the Main Menu s
48. ob clockwise for darker print turn counter clockwise for lighter print 9 Contrast Knob You only have to turn the contrast adjuster slightly If you set the contrast online this contrast setting is added to it Care and Maintenance 8 7 You can also adjust the contrast online See Setting Contrast in Chapter 4 Your System Administrator can adjust the print contrast by sending the print control packet Refer to the optional Packet Reference Manual for more information We recommend you check the bar code print quality with a bar code verifier If you do not have a bar code verifier or scanner check the bar code visually A bar code that is in spec has complete bars clear spaces and small alphanumeric characters look complete An in spec bar code may not look as good as one that is too dark but it has the highest scan rate MONARCH MARKING MONARCH MARK INCRMMMMMONDRCH FORKING TN L Up TL S6 Ml DAYTON OHIO DAYTON OHIO DAYTON OHIO Dark IN SPEC Light 8 8 Care and Maintenance DIAGNOSTICS This chapter explains how to perform simple diagnostic functions such as checking the software version the supply quality printing test labels and using password protection MAIN MENU CANCEL PRINT BATCH REPEAT FORMAT MODE ENTRY BATCH OPTIONS SETUP DIAG SERVICE VERSION USER DIAG DIAG SUPPLY TEST QUA
49. oono Handbook Each product and program carries a respective written warranty the only warranty on which the customer can rely Monarch reserves the right to make changes in the product the programs and their availability at any time and without notice Although Monarch has made every effort to provide complete and accurate information in this manual Monarch shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual 2000 Monarch Marking Systems Inc All rights reserved No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without the prior written permission of Monarch Marking Systems Inc WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated ina commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense CANADIAN D O C WA
50. ory or all the batches waiting to print Before any format graphic or font in memory can be deleted you must cancel all batches PAUSE MENU CANCEL CANCEL PRINT RESTART BATCH ALL MODE BATCH SETUP DIAG CANCEL BATCH CANCEL FORMAT CANCEL GRAPHIC CANCEL FONT You can cancel a batch by pressing Escape Clear while the batch is printing or you can use the Pause menu to cancel a batch 1 Press Enter Pause to interrupt printing You will see PAUSE MENU Print Mode gt 7 4 Printing If you want to cancel only the paused batch skip step 3 If you want to cancel all the batches skip step 2 2 To cancel only the paused batch press or until you see PAUSE MENU Cancel Batch gt Then press Enter Pause The batch is deleted and the printer prints any remaining batches 3 To cancel all the batches including the paused batch press or until you see PAUSE MENU Cancel All gt and press Enter Pause You will see Cancel Batches No gt 4 You can exit without canceling any batches Press Escape Clear or press to display No and then press Enter Pause The printer returns to the Pause menu Press or to select another function from the Pause Menu or to return to Print Mode and print all the batches cancel all batches in the print queue Press to display Yes then press Enter Pause You will see Cancel Format No gt Press or then press Enter P
51. ps 1 Press or until you see SUPPLY Verifier Press Enter Pause to set the verifier option You will see the current setting for example VERIFIER Disabled gt Press or to see the other option After you display the option you want press Enter Pause Press Escape Clear twice to exit to the Main menu Verifier Considerations Allow a minimum of 1 3 inch 33 mm at the top of the labels for the no scan zone The minimum feed length is 1 6 inches 41 mm The maximum print speed is 6 0 inches per second 152 mm The verifier can not scan serial bar codes 4 12 Setting Supply Options Setting Contrast The print contrast controls the darkness of the printing on your supply The range is 390 to 156 and the default is 0 You may need to increase the print contrast for linerless supplies Having the correct print contrast setting is important because it affects how well your bar codes scan and how long your printhead lasts You can use a verifier to check the bar code print quality MAIN MENU CANCEL PRINT BATCH REPEAT FORMAT ALL MODE ENTRY BATCH OPTIONS SETUP DIAG PORT DEFAULTS SETTINGS SUPPLY J If you set the contrast by turning the knob on the back of the printer this contrast setting is added to it 1 From the Main Menu press or until you see MAIN MENU Setup gt
52. r example PARITY None gt 3 Press or to display the parity you need then press Enter Pause Press Escape Clear three times to exit to the Main Menu Flow Control To change the setting from the Main Menu select Setup Port Settings then Serial Comm Then follow these steps 1 Press or until you see SERIAL COMM Flow Control gt 2 Press Enter Pause You will see the current setting for example FLOW CONTROL lt DTR gt 3 Press or to display the flow control you need then press Enter Pause Press Escape Clear three times to exit to the Main Menu XON is 17 XOFF is 19 Set flow control to DTR for PC computers unless you have XON XOFF software 5 4 Communication Values Reset to Default Values To change the setting from the Main Menu select Setup Port Settings then Serial Comm Then follow these steps 1 Press until you see SERIAL COMM Reset 2 Press Enter Pause You will see Are you sure No gt 3 Press or to make your selection then press Enter Pause Press Escape Clear three times to exit to the Main Menu The following defaults are restored 9600 baud No parity 8 bit word length and 1 stop bit Parallel Communications The parallel communications menu allows you to set the active parallel port to either internal or external The internal port is used for printer options installed inside the printer such as the Ethernet commun
53. recommend using 0 5 inch gap supplies in peel mode when backfeed is disabled Hold the leading edge of peeled labels when printing on stock longer than six inches You must use non perforated supplies for peel mode Follow the steps for loading supplies from the previous section Then follow these steps after you close the printhead 1 Remove the labels from the first 10 inches of the backing paper 2 Press down on the exit cover tabs to open the exit cover on the front of the printer Exit Cover 2 6 Loading Supplies Peel Bar Lower Opening 4 Feed the backing paper through the lower opening of the exit cover Close the exit cover Pull down on the backing paper to remove any slack SS Sk S x Backing Paper When removing the backing paper pull up across the saw toothed tear edge Make sure the backing paper tears at the edge Loading Supplies 2 7 5 Close the printer s cover 6 Press Feed Cut to position the supply under the printhead Using the Optional Tear Bar Note the following change to loading labels if you have purchased the optional tear bar Tear labels against the tear bar You cannot tear tags with the tear bar Slide the supply between the tear bar and peel bar Tear Bar oak Peel Bar ENG ESE Do not tear both label and backing paper at the same time Tear labels against the tear bar Tear backing paper against the tear edge Back
54. ring a batch 7 7 error label printing 7 2 Index 1 errors common 10 3 communication 10 3 summary of types 10 3 ethernet B 2 exiting an option 1 7 F flow control options 5 4 function selecting 1 6 H high energy ribbon 3 4 IEEE 1284 5 5 information Ethernet B 2 printing 7 8 J jams clearing 8 1 L label specifications A 2 labels adjusting for width 2 13 clearing jams 8 1 linerless 2 8 test print 9 2 linerless labels 2 8 linerless supply specifications A 3 loading ribbon 3 2 locating supply sensor 8 3 2 Index maintenance cleaning printer 8 1 margin adjusting 4 7 mode dataentry 7 7 offline 7 7 online 7 1 monetary sign defining 6 2 0 offline mode 7 7 on demand printing 7 2 online mode 7 1 option selecting 1 6 options B 1 baud rate 5 2 flow control 5 4 parity 5 4 word length 5 2 p parallel communications 5 5 parity 5 1 options 5 4 passwords setting 9 1 paused batch cancel 7 4 pausing batch 7 3 peel bar cleaning 8 2 platen roller cleaning 8 2 port settings 5 1 5 6 power up mode defining 6 6 6 7 print adjusting position 4 4 batch separators 4 3 offline mode 7 7 online mode 7 1 setting contrast 4 13 print speed 4 10 print adjusting darkness 8 7 printer 9445 emulation 1 2 buttons 1 4 checking status 1 4 cleaning 8 1 defaults 4 4 4 9 4 11 6 1 6 7 establishing communication 1 3 features 1 1 lights 1 4 operating specifications A 1
55. rinthead CLEAN STRIP if the printhead is extremely dirty or you see streaks on the supply am ty Q l z 7 Rub the cotton swab across the supply sensor and die cut sensor and remove any build up Ow AN fev N I D AE EN Die Cut Sensor Wasa SA L WANN 8 Clean the build up in the supply path Care and Maintenance 8 3 9 Let the printer dry before you reload supplies 10 Close the exit cover by pushing firmly on it Both latches will click into place 11 Close the cover and printhead assembly 12 Turn on the printer 13 Press Feed Cut to position the supply under the printhead Resend your format batch and check digit packets Replacing the Printhead You may have to replace the printhead if it is damaged or worn out For example you may see 616 bad dot or dots or 768 printhead failure error codes See Accessories in Appendix B for the printhead part number CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead Clean the printhead to remove any salt or oil left from handling prior to operation To replace the printhead 1 Turn off the printer 2 Open the cover 8 4 Care and Maintenance 3 Unlock the printhead by turning the retaining latch 4 Press forward and down on the two latches on top of
56. rk France F franc Spain P peseta Italy lira Sweden Kr krona Finland M markka Austria schilling India Rs rupee Russia p ruble Korea W won Thailand B baht China yuan Euro Dollar euro dollar 6 2 Setting Defaults To change the setting from the Main Menu select Setup then Defaults Then follow these steps To exit an option without changing the setting press Escape Clear 1 Press or until you see DEFAULTS amp Monetary Sign gt 2 Press Enter Pause You will see the current setting for example MONETARY SIGN USA gt 3 Press or until you see the country s monetary sign you want 4 Press Enter Pause Press Escape Clear twice to exit to the Main menu Secondary Sign If you select USA as the monetary sign you can print amounts less than 1 00 either by using a dollar sign and decimal 0 30 or by using a cent sign 30 If you set the secondary sign option to No prices under 1 00 will print like this 45 If you set the secondary sign option to Yes prices under 1 00 will print like this 45 The same option applies to the appropriate secondary sign for monetary signs other than USA Setting Defaults 6 3 To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press or until you see DEFAULTS Secondary Sign gt 2 Press Enter Pause You will see the current setting for example SEC
57. s not change what is printed by the printer Setting Defaults 6 7 Setting Format Options You can select Format Options to change which prompts appear during Batch Entry mode and set default values for those prompts Customizing which prompts appear during batch entry can reduce the time it takes to enter data for a format If the optional knife is not installed you can prevent those prompts from appearing during batch entry mode If you set a new default value for an option that value is used even if the prompt is not displayed If you do not change a default value for an option the system default is used if the prompt is not displayed Setting format options requires the optional keypad which must be purchased separately 6 8 Setting Defaults PRINTING This chapter explains how to use on demand mode printing print an error label print pause restart cancel and repeat a batch You can send format batch and graphic data to the printer from a host When the printer receives the data batches begin printing automatically The optional Packet Reference Manual tells how to create store and download the data necessary to print batches You can also use the Monarch MPCL Toolbox utilities to create and download packets MAIN MENU CANCEL REPEAT FORMAT ALL BATCH OPTIONS Printing Before you print make sure the printer is connected and ready to receive data 1 Turn on the printer Your
58. separately Entering a Batch Batch Entry requires the optional keypad which must be purchased separately Printing 7 7 7 8 Printing Special Printing Considerations Keep in mind the following special printing considerations Maximum Printing Method Printhead Knife Peel Mode Print Speed Density 2 5 4 0 6 0 Thermal Direct 203 300 dpi Supported Supported ips inches Thermal Transfer dots per inch per second 8 0 ips Thermal Direct 203 dpi only Not Supported Thermal Transfer Supported 10 0 ips Thermal Direct 203 dpi only Not Not with Supported Supported continuous mode The maximum print speed with the optional 300 dpi printhead is 6 0 ips 8 0 ips and 10 ips printing is available using thermal transfer supplies with the 203 dpi printhead Premium supplies are recommended for 300 dpi applications Premium supplies are coated paper or synthetic tags and PM255 ribbon The part number for the ribbon is 119052xx where xx is the ribbon size For example 11905213 is the part number for a PM255 1 3 inch ribbon 94x5 emulation is not supported using 300 dpi The maximum supply and image length with the optional 300 dpi printhead is 12 0 inches 305 mm inches per second 152 mm The recommended print speed using the optional verifier is 6 0 Printing TrueType Fonts TrueType fonts are available on the 9850 printer TrueType fonts are scalable and the characters print smooth
59. ssing and at the same time Hold for one second and release If test labels do not print call Technical Support 9 2 Diagnostics Checking Supply Quality The printer continuously stores data from the most recent 16 supplies printed to check the reflectivity of the sensor marks on the supply Before you check your supply quality print a batch of supplies or test labels 1 From the Diagnostics menu press or until you see DIAGNOSTICS User Diag gt 2 Press Enter Pause You will be at the User Diagnostics menu Press or until you see USER DIAG Supply Quality gt 3 Press Enter Pause If you have not printed any labels the message No data Press Enter appears You will also see the No data Press Enter message if you are using continuous non indexed supplies If you have printed labels since turning on the printer you will see Len Min Max OK 1568 034 124 Y gt The Len listing is the length of the loaded supply in dots The Max listing should always be greater than the Min listing The OK listing tells whether the sense mark on the supply passed a detection test Press or to see the other readings Diagnostics 9 3 Using Password Protection The password protection feature prevents formats graphics or fonts from accidentally being deleted from the printer s memory Enabling the Password System Administrators only A System Administrator can enable the password that
60. t bar code or density in the batch does not fit the format The data in this line of the batch is either missing or does not match the format Reference point off supply Portion of field off supply or there may be an invalid character in the packet The printer sensed a calibration of different sized black marks Make sure the correct supply type is loaded Printer has not sensed a supply mark within the specified number of inches or is out of supplies Check the supply tracking supply marks black mark sensor position and supply roll for binding Press Escape Clear and try to continue printing Change supply 10 4 Troubleshooting 750 751 752 753 754 755 756 757 758 763 765 768 791 Printhead is overheated Turn off the printer Printer did not sense a black mark when expected For errors 751 753 check the supply tracking supply marks black mark sensor position and supply roll for binding Press Escape Clear and try to continue printing Change supply Printer sensed a mark in the wrong place Printer sensed a mark that is too long Check for a ribbon jam or remove any slack in the ribbon by turning the take up reel clockwise Load a new ribbon Printhead is open Close the printhead Load supplies Load supplies supply length mismatch because the calibrated supply length differs by plus or minus 25 inches from the format Press Feed Cut Either the supply is not seen or the on de
61. the printhead assembly as shown The printhead will drop down D S Or NW BS ge S AN 5 Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place 6 Carefully unplug the cable from the printhead as shown The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead 7 Carefully plug the cable into the new printhead we i 8 Align the new printhead with the tabs Care and Maintenance 8 5 9 10 11 12 13 Snap the printhead into place Donot Make sure the printhead cable does not touch the ribbon roll Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling Let the printhead dry and reload your supplies Close the printhead assembly and the cover Turn on the printer Press Feed Cut to position the supply under the printhead 8 6 Care and Maintenance Adjusting the Print Contrast You may need to adjust the print contrast if the printing is too light or too dark You may need to increase the print contrast for linerless supplies Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts Using a thin screwdriver turn contrast kn
62. thead 120551 High Energy Supplies TUFFMARK Ribbon Take Up Core 11796120 30 or 40 available in 2 3 or 4 widths Monarch MPCL Toolbox utilities to configure the printer download fonts and design formats Available on Monarch s Web site www monarch com External LAN Print Server Supports Ethernet and TCP IP RJ 45 Connector 10BaseT 11753101 BNC Connector 10Base2 11753102 External Ethernet Print Server supports TCP IP 11753105 Printhead CLEAN STRIP 120350 Printhead Cleaning Pen 114266 Cables 9 pin to 25 pin 118364 25 pin to 25 pin 118366 OO o You can use either the optional knife or peel mode but not both Accessories amp Options B 1 Factory Installed Options 300 dpi printhead 120552 Internal TwinAx CoAx Protocol Converter 117532 also Service installable Internal Ethernet Print Server supports TCP IP 11753104 Peel mode with on demand sensor Tear Bar Metal Cover Z Z Z Knife ready order 926 Knife separately Ethernet Information Monarch offers internal and external Ethernet connectivity solutions These solutions make it easy to set up manage and monitor a Monarch 9850 printer linked to an Ethernet connection The print server provides multiprotocol capabilities for users with Windows 95 98 2000 or Windows NT TCP IP and NetWare Software is available on Monarch s Web site www monarch com to configure
63. upport Error Messages You may receive the following types of error messages Data Errors Communication Errors Some errors numbered 400 438 and 500 574 are internal software errors Errors numbered 900 999 are hard printer failures If you cannot clear an error turn off the printer wait several seconds and then turn on the printer For a complete list of errors refer to the optional Packet Reference Manual available on Monarch s Web site Call Technical Support if you need additional assistance Common Errors Errors 001 to 405 and 429 to 435 are data errors This type of error indicates that incorrect data was sent to the printer and the printer is ignoring it Your System Administrator should correct the packet and send it back to the printer Error Description Action 002 Name must be 1 to 8 characters inside quotes 005 Supply width is invalid Troubleshooting 10 3 018 025 101 400 403 409 410 411 412 413 611 612 613 614 703 704 Code page selection defined in the field must be 0 Internal 1 ANSI 2 DOS 437 or 3 DOS 850 Data length is too long Format referenced by batch not in memory Invalid character following Field separator was not found Printer memory is full Delete unnecessary formats or graphics from memory Parity mismatch Framing error baud rate mismatch Flow control mismatch Online receive buffer is full Check for a flow control problem Fon
64. ve while using the printer Troubleshooting 10 1 Troubleshooting This section helps you correct some problems that may occur Problem Error message appears during startup Action Turn off the printer wait fifteen seconds and then turn on the printer Call Technical Support if the error message reappears Does not print Check supply Check ribbon Send a corrected format and batch packet Does not feed Set wide narrow knobs correctly Partially printed data Clean the printhead Send a corrected format packet Printing shadows or smears Clean the printhead Change supply Check ribbon Light printing Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Heavy printing Clean the printhead Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Voids in printing Clean the printhead Change supply type Check ribbon Serial bar codes do not scan 10 2 Troubleshooting Leave printhead unlatched when not in use Use a print speed of 2 5 IPS Adjust the print contrast Problem Action Backing paper is Carefully remove the backing paper Make sure the wrapped around platen backing paper tears at the saw toothed tear edge when or peel roller using backfeed and peel mode Blank labels print or 750 Clean supply sensors series errors If you cannot fix a problem call Technical S

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