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HP 930C Series User's Manual

1. ce eee e cece cece eee e eee eene A 5 Supplies and Accessories 6 cece cece cece cette ee eeeeeeeee A 6 Ordering Informal ON TT A 8 Introduction Thank You For Buying an HP DeskJet Printer Here s what comes in the box If something is missing talk to your HP dealer or call HP Customer Care See page 47 for phone numbers Printer ie Literature about your P printer Printer software and electronic User s Guide Black print 9 T cartridge Se Para b iy gt Color print cartridge Note You ll need to buy a printer cable such as the HP IEEE 1284 Compliant Parallel Interface Cable bidirectional IF you are using Windows 98 and want to use a USB connection purchase an HP USB Compliant cable see Ordering Information on page A 8 in the Electronic Appendix Access the Electronic Appendix from the HP DeskJet Toolbox see page 8 If your computer does not have a CD ROM drive and if diskettes were not included with your printer see Printer Software on page 46 for information on how to get the printer software on diskettes Special Features of Your HP DeskJet Printer Your new HP DeskJet printer is equipped with these special features Stunning photo quality through HP s PhotoREt printing technology Uncompromising performance with print speeds of up to 9 pages per minute for black text and 7 5 pages per minute for text with color graphics
2. Setup Features Color Services m Print Quality Print Quality A ph Choose a paper size from a di the menu EconoFast Quick printing C Best Somal EconcFast Normal Every day printing ae Best Highest quality metis printing Plain Paper Select Paper Type Click Select Paper Type Q 3 to select from a wide range of paper types Click Cut Sheet for _ gt Cut Sheet C Banner separated pieces of paper m N or Banner for connected e ie PACKARD ee cance Windows 3 1x Features Tab Check here and choose HP DeskJet 930C Series Printer i None for single sided Setup Features Color Services prin ng default c Two sided Printing Pages Per Sheet Click here to choose Book for binding on rans 7 the side Bh R Number of pages printed Tablet for binding on C Tablet v Page Borders per sheet the top m Orientation Poster Printing 7 Border eH each page eH HN the sheet Portrait C its Choose the best page a R Landscape R zt P orientation m r Choose the size of your Click Portrait Ni ids 9 poster by selecting the Click Landscape il ee Copies 1 number of pages across d down Click Flip Horizontal to and down reverse the printed image Default Cancel Choose the number of Check here to print the Copies to print last page of your
3. File E 4 T l Print HE New Open E H M r Printer Recent Publications gt a C d le an d th e n Name E HP DeskJet 930C Series v Properties N Dose W click Print Status Idle t Save S Type HP DeskJet 930C Series Save As Where LPT1 Printlto file Esport Comment HP DeskJet 930C Series S Create Adobe PDF EU Copies Revert Click Properties to on aee psa n open the H P Pri nter C Current page Selection cquire s C Pages Links Sh D e Pro p e rti es d l alo g Enter page numbers and or page ranges Document Setu p b OX separated by commas For example 1 3 5 12 Printer Styles gt Print what Document Y Print fan pages in range Preferences Send mail Options Cancel Exit 2 Your software program opens a Print dialog box similar to the one above From the Print dialog box click whichever button you see Properties Setup or Printer The HP Printer Properties dialog box opens Or try this 1 If you don t see a Print option in the File menu select File gt Printer Setup or File gt Print Setup File ES Click File and then click ING IE Save s Printer Setup Acrobat PDF writer on LPT1 hie Oe Default PostScript Printer on LPT1 e HP LaserJet 5 5M PostScript on LPT1 Acrobat Distiller 3 0 on SDISTASST PS co Click Setup to open Ceea o NE the HP Printer TA l i Current printer HP DeskJet 930C Series on LPT1 Ph
4. Reduction and Elimination Paper Use The printer s automatic manual two sided printing capability reduces paper usage and the resulting demands on natural resources This printer is suited for the use of recycled papers according to DIN 19 309 Ozone Ozone depleting chemicals such as CFCs have been eliminated from Hewlett Packard manufacturing processes Recycling Design for recycling has been incorporated into this printer The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to Locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair Plastic parts have been primarily designed in no more than two colors to enhance recycling options A few small parts are colored specifically to highlight customer access points Printer Packaging The packaging materials for this printer have been selected to provide maximum protection for the least cost possible while attempting to minimize environmental impact and facilitate recycling The rugged design of the HP DeskJet printer assists in minimizing both packaging materials and damage rates Plastic parts All major plastics and plastic parts are marked according to international standards All plastic parts used in the printer housing and chassis are technically
5. Sleek design with space saving Fold Up paper tray Finding More Information This User s Guide shows you how to operate your printer For more information Use the Quick Start Poster for installation Visit an HP web site for the latest product information troubleshooting and printer software updates see page 45 for web site addresses Consult the Electronic Appendix for information about supplies accessories and specifications The Electronic Appendix is found in the electronic User s Guide which you can access from the HP DeskJet Toolbox see page 8 or go to Start gt Programs HP DeskJet 930C Series gt View User s Guide IF you do not have Adobe Acrobat Reader on your computer begin the printer software installation process select View User s Guide then follow on screen instructions to install Adobe Acrobat Reader Begin the printer software installation again and select View User s Guide Consult the Release Notes file in the HP DeskJet 930C Series program group for information about hardware and software compatibility To access the Release Notes click on Start gt Programs gt HP DeskJet 930C Series IF you are using DOS information can be found in a text document dosread txt This document is on the printer software CD in the language code gt djcp directory For example enu is the language code for English so dosread txt is located in the enu djcp directory For a list of language code
6. White Half fold ele Lge C Best HP Felt textured Greeting Cards HP Professional Brochure amp Flyer Paper Glossy F m HP Professional Brochure amp Flyer Paper Matte E Two Sided Printing HP Iron On T Shirt Transfers HP Restickables Large Square Inkjet Stickers EE ook Paga Salting HP Restickables Large Round Inkjet Stickers C1 ablet Paper Type Plain Paper z we k E Multiple Pages per Sheet Poster Printing Paper Size i 2 ae per Si 2 Pages per Sheet 9 277 Letter 8 5 11 in CAPe nn She 38 C Scale to Fit in ashe Hoteles Banner Printin potah jes 9 e jv Picton t in Start Printing from Last Page Copies i Photo 4 x 6 in 102 x 152 mm with tear off tab A6 Card 105 x 148 5 mm 6l HP Preview Factory Settings i k in velo Banner rA 85x 11 in Cancel Apply Help Banner 4 210 x 297 m x 11 in User Del ied aper Size Factory Settings ees s Hen HP print settings to choose Guidelines to remember Setup Tab For best results use HP Photo Paper Paper Type Choose HP Photo Paper The photo needs to be in electronic digital form Print Quality Choose Best before you can print it Take a digital picture scan a Paper Size Choose appropriate paper size photo or have your local camera shop provide an electronic file of your photo Features Tab After selecting your paper type choose the Orientation Choose appropriate orientation appropriate paper size from
7. You may be printing in Uncheck Print in Grayscale on the Advanced grayscale tab See Advanced Tab on page 7 You may be running out of 1 Check the print cartridges status See Print ink Cartridge Status on page 25 2 If you are running out of ink replace the print cartridge See Replacing Print Cartridges on page 27 You may need to clean the See Cleaning Print Cartridges on page 30 print cartridges Print quality is poor You may not be using the best Make sure that you are using media 42 Getting Help When Things Go Wrong Is there a problem with your printout continued What is the problem Possible cause To solve the problem continued remove the vinyl tape from protective piece of vinyl tape on each of the the print cartridge print cartridges See Replacing Print Cartridges on page 27 Print quality is poor You may have forgotten to Make sure that you have removed the Your print cartridges may be If the color and black ink aren t lining up on out of alignment the printed page go to the HP Toolbox and click Calibrate the Printer See Printer Services Tab on page 8 Ez Banners aren t You may have forgotten to Make sure that the OUT Tray Flap is up printing raise the OUT Tray Flap correctly You may have forgotten to Make sure that you have selected Banner on select Banner in the printer the Setup tab See Setup Tab on page 6 software You may have prob
8. call the HP Customer Care Center A trained service technician will diagnose the problem and coordinate the repair process for you This service is free during your printer s standard warranty Beyond the warranty period repairs are charged on a time and materials basis Getting Help When Things Go Wrong Pn HP Customer Care by Phone Within 90 days from the time of your purchase telephone support is provided to you free of charge However if you are calling Long distance long distance charges may apply Before placing a call for help please make sure that You have checked your Quick Start Poster and this User s Guide for installation and troubleshooting tips You have checked HP Customer Care Online see page 45 for product help If you are in the U S call HP Customer Care Audio Tips our toll free automated support line at 877 283 4684 for fast and simple solutions to commonly asked HP DeskJet printer questions If you cannot solve your problem using the above then call an HP service technician while youre in front of your computer and printer Before you call be sure you have the following information Your printer s serial number the label is on the printer s bottom Your printers model number the label is on the front of the printer The model of the computer The version of the printer software and software program if applicable To find your printer software version go to the
9. do NOT remove the copper strips these are required electrical contacts 4 Dipaclean cotton swab into distilled water and squeeze any excess water from the swab 5 Clean the face and edges of the Do NOT clean nozzle plate N print cartridge as shown Do NOT wipe the nozzle plate 6 Inspect the cartridge for fibers on the face and edges If fibers are still present repeat the cleaning process 7 Repeatthe cleaning process for the other print cartridge Once you ve removed the print cartridges make sure that they are not outside of the print cartridge cradle longer than 30 minutes 3l 32 E gt Using and Caring for Your Print Cartridges Manually Cleaning the Print Cartridge Cradle Using clean moistened swabs wipe the underside of each wall of the cradle Repeat until no ink residue is seen on a clean swab Reinsert the print cartridges then close the printer s top cover Load paper into the IN tray Reinsert the electrical power cord into the back of the printer Cradle wall Print a test page From the HP iade Toolbox click Print a Test Page Note If streaking still appears repeat the procedure until the test printout is clean You will find additional maintenance tips at http www hp com support home products Damage Resulting from Refilling the Print Cartridges To get the best performance from your printer Hewlett Packard recommends using only genuine HP supplies for H
10. 13 specifications 51 A 5 Estimated Ink Levels tab 8 F Factory Settings button 6 fax printing problems 37 features iii Features tab 7 Windows 3 1x A 2 G getting help see help grayscale 7 42 greeting cards printing 14 15 specifications 52 A 5 H help customer 45 electronic iv HP Customer Care 45 48 information sources iv right click iv 6 technical support 45 user forums iv web sites iv high resolution printing 2400 dpi 6 Best 6 How Do I tab Windows 3 Ix A 4 HP Customer Care 45 48 I O interface 51 icons print cartridge status 26 IN tray capacity of 52 use 2 index cards printing 10 11 specifications 52 A 5 tray capacity 52 ink drying time 7 Estimated Ink Levels tab 8 ordering A 6 part numbers 8 replacing 27 streaking 30 supplies A 6 volume 7 42 ink cartridges cleaning 30 31 damage from refilling 32 Light 28 55 ordering A 6 part numbers 27 problems 29 30 replacment 27 status 25 storing 29 using 29 installing parallel cable 49 printer software 33 34 problems 33 34 software 33 USB cable 35 iron on transfers ordering A 7 printing 16 17 J Jams see paper jams L labels paper jams with 36 printing 14 15 specifications 52 tray capacity 52 landscape orientation 7 41 A 2 lights Online 1 Power 1 51 Print Cartridge Status 1 25 28 Resume 1 51 Low on Ink checking ink level 8 25 print cartridge status light 25 26 M maintenance
11. A 1 printing A 1 settings A 2 tabs A 2 toolbox A 4 Windows 3 1x installing in 49 Windows 95 98 NT features 7 installing in 49 printer properties 6 printing 5 settings 6 tabs 6 toolbox 8 Appendix Printing in Windows 3 1x Use your printer software to control how and what you print Print quality paper size and type and two sided printing are just a few of the options available to you in the HP DeskJet 930C Printer Properties dialog box Note Not all features available to Windows 95 98 and NT users are available to the 3 1x user Windows 3 1x HP DeskJet 930C Printer Properties Dialog Box 1 Click File Print from the software program you are using Your software program opens a Print dialog box 2 From the Print dialog box click whichever button you see Properties Setup or Printer The HP DeskJet 930C Series Printer Properties dialog box opens The four tabs located in the HP DeskJet 930C Series dialog box are Setup see page A 2 Features see page A 2 Color see page A 3 Services see page A 3 Simply click a tab then choose your options The standard buttons at the bottom of the HP DeskJet 930C Series dialog box are Default Returns all of the tab settings to the factory defaults OK Accepts your changes and closes the dialog box Cancel Cancels your changes and closes the dialog box Help Displays help information Windows 3 1x Setup Tab
12. AMERSFOORT Palo Alto CA 94304 U S A Norway 22735926 Fax 22735611 Hewlett Packard Norge A S Express Support Drammensveien 169 171 0212 Oslo Spain 1 6 3114 8l Fax 1 6 311274 Hewlett Packard Espanola S A Departamento de Venta de Piezas Ctra N VI Km 16 500 28230 LAS ROZAS Madrid Sweden 8 4442239 Fax 8 4442116 Hewlett Packard Sverige AB Skalholtsgatan 9 Box 19 164 93 KISTA Switzerland 056 279 286 Fax 056 279 280 Elbatex Datentechnik AG Schwimmbadstrasse 45 5430 WETTINGEN United Kingdom 44 1765 690061 Fax 44 1765 690731 Express Terminals 47 Allhallowgate Ripon North Yorkshire 44 181 568 7100 Fax 44 181 568 7044 Parts First Riverside Works Isleworth Middlesex TW7 7BY 44 1734 521587 Fax 44 1734 521712 Westcoast 28 30 Richfield Avenue Reading Berkshire RGI 8BJ United States 800 227 8164 Venezuela 58 2 239 4244 4133 Fax 58 2 207 8014 Hewlett Packard de Venezuela C A Tercera Transversal de Los Ruices Norte Edificio Segre Caracas 1071 Venezuela Apartado Postal 50933 Caracas 1050 Environmental Statement Hewlett Packard continuously improves the design processes of HP DeskJet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured shipped and used Hewlett Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of printing Life
13. Care Online web site See HP Customer Care Online on page 45 for the addresses of the HP web sites Ifyou need diskettes rather than a CD you can copy the printer software to diskettes by taking your printer software CD to your HP dealer or a friend that has a CD ROM drive Be sure to take along at least 6 blank diskettes To create the diskettes begin the printer software installation When the opening screen appears select Make diskettes of your printer software and follow the on screen instructions IFyou are in the U S setting up your printer for the first time and do not have a CD ROM drive or access to HP Customer Care Online you can order the printer software on 3 5 inch diskettes by calling 661 257 5565 nominal shipping and handling charge may apply Diskettes are delivered to you at no extra charge Bonus software that may be provided on the CD will not be provided on disks IFyou are in the U S and need a software update you can download the printer software from http www hp com support home products If you do not have access to the web site call 661 257 5565 Software updates are available for the cost of the CDs or diskettes plus shipping 46 Ifyou are outside the U S and cannot download the driver from HP Customer Care Online see page 45 call the HP Customer Care Center see page 47 nearest you 9 HP Customer Care Repair If your HP printer is ever in need of repair simply
14. HP Service Agreements outside the U S and Canada contact your local HP Sales Office More About Your Printer Setup Instructions lt gt Using a Parallel Cable 1 Connect the parallel cable A parallel cable such as the HP IEEE 1284 Compliant Parallel Interface Cable part number C2950A must be purchased separately 2 Plug in electrical power cord 3 Load white paper printable side down 4 Insert print cartridges a Press Power Button to turn on printer b Remove vinyl tape from print cartridges Do NOT touch or remove copper strip on print cartridges c Open top cover then insert print cartridges d Close cartridge cradle latches then close the printer s top cover Printer will print a calibration page 5 Install printer software Windows 95 98 and NT 4 0 a Turn on your computer and wait for Windows to start b Insert the HP Printer Software CD into your CD ROM drive If a New Hardware Found dialog box appears click Cancel C Select Start Run d Click Browse e Browse to the CD icon ci E Network Neighborhood 3 My Briefcase Fiemme Files of type Programs Cancel F Click on Setup Browse RAE Look in 4 0 gt e gu File EN ew Open Files of type Programs Cancel x g Click on Open h Setup file appears in the Run dialog box Click OK Run HEI Type the name of a program folder or document and W
15. NK HP Preview Factory Settings Border around each page on the sheet Check here and choose Check here to print the last page of your document first Check here to see how your document will look before the size of your poster by you print HP Preview will allow you to print cancel or selecting the number of create a graphic file of your document You can change pages across and down some print settings visually see the effect and print with the new settings Advanced Tab Look here to see your current settings HP DeskJet 930C Series 7 Setu Features Advanced Choose appropriate color options Click here to print in shades of gray m Fax and photocopy optimization is only 9 I Optimize for Photocopy or Fax available when printing in grayscale Brightness and color tone to meet your needs ghiness Darker diis Color Tone Cooler J wame gt Extra Dry Time 0 More JT koe Te ded ee ONT Y Factory Settings g Saturation Muted h vibrar Slide to adjust saturation brightness oie aie Ink Volume Slide to adjust the amount of ink on us the page Heavy Slide to provide extra drying time Printing Basics HP DeskJet Toolbox Use the HP DeskJet Toolbox for cleaning and calibrating your printer f
16. Premium Inkjet Rapid Dry Transparencies is especially developed to work with HP inks giving you crisp images and text and the fastest drying times In addition they won t jam your printer Leave IN tray out when printing on Legal 8 5 x 14 in paper Legal paper will extend over edge of IN tray 19 c Beyond the Basics Single envelope and small media slot OUT Tray Flap up IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide want to print should 1 Tear off the number of sheets up to 20 you need 2 Tear off and discard the perforated strips if any 3 Slide out the paper guides and remove all paper from the IN tray 4 Raise the OUT Tray Flap and leave itin the up position to print your banners 5 Put the banner paper in the IN tray so that the unattached edge of the banner paper stack is toward the printer 6 Slide the paper guides snugly against the sheets 7 Check Banner Printing in the Setup tab and choose the appropriate paper type and size 8 Print the banner gt 20 Beyond the Basics e Setup Tab HP DeskJet 930C Series Features Tab HP DeskJet 930C Series HP Premium Inkjet Transparency Film HP Premium Inkjet Rapid Dry Transparencies Other Transparency Films HP Banner Paper HP Matte Greeting Cards white Quarter fold HP Glossy Greeting Cards White Half fold HP Felt textured Gr
17. Turkey 90 1224 59 25 United Kingdom 44 0 171 512 5202 U S 208 344 4131 Venezuela 800 47 888 Venezuela Caracas 207 8488 After the Free Phone Support Period You can still get help from HP for a fee Prices are subject to change without notice HP Customer Care Online help see page 45 on the internet is still available for free e For quick questions in the United States only call 900 555 1500 The charges are 2 50 per minute and begin when you connect with a service technician e For calls from Canada or for calls in the U S that you anticipate might be Longer than ten minutes in length call 800 999 1148 The fee is US 25 per call charged to your Visa or MasterCard f during your phone call it is determined that your printer requires repair and you are within your printer s Limited Warranty period see page 54 Printer you will not be charged for the phone support service However for countries where the above toll free phone numbers are not available the regular Long distance charges may apply 48 Extended Warranty Options If you would like to extend your printer coverage beyond the one year factory warranty you have the following options Consult your reseller to get extended coverage f your reseller does not offer service contracts please call HP directly and ask about our HP Service Agreements In the U S call 800 446 0522 in Canada call 800 268 1221 For
18. damaged replace your CD player OR 3 If other CD s work but the printer software The CD may be damaged CD doesn t you may have a damaged CD You can download the printer software from an HP web site see page 45 for web site addresses 4 f you don t have Web access contact HP Customer Care See page 47 to locate the phone number nearest you 5 gt 33 Getting Help When Things Go Wrong p The printer software won t install what s wrong continued What is the problem The software did not install correctly 34 Possible cause There may be a conflict with your virus protection program OR There may be a conflict with another software program OR Your printer software didn t install properly To solve the problem 1 Uninstall your printer software For Windows 95 98 or NT 4 0 a Make sure the printer software CD is inserted into the CD ROM drive b Select Start gt Run c Click Browse then go to the CD icon d Click Open then click OK e When the opening screen for the software installation appears select Remove HP DeskJet 930C Series software If you are running Windows 3 1x a In the Program Manager select File gt Run b Type the letter of the computer s CD ROM drive followed by setup exe For example if the install CD is in drive D type D setup exe then click OK c When the opening screen for the printer software installation screen appears select Remo
19. eee I Printing Basics B tlons and LJAS secs kirane there tiM tete ubpes ad atio te Paper aUa E E T E 2 Printer Maintenance Tips ce cece e cece cence ene 3 HOW LO RANE ceea ener r E one ad A 4 Printer Properties Dialog Box eee eee cece e cere eee e eee eeees 6 HP DeskJet Toolbox sitio pado nad elec SX dE PO ER E I 8 Beyond the Basics Getting the Right Paper cc cece e cece cee eee eee e teen eeee 9 Printing on Different Types of Paper and Media 9 Using and Caring for Your Print Cartridges Print Cartridge SEIS cou tend e bureh ipe PapERM OE DECR da sra 25 Replacing Print Cartridges cece cee cece cere eee cece eeeees 27 Storing Print Cartridges acu cempagenenewaeudnetie EU omnes 29 Cleaning Print Cartridges cece cece cece eee eee e tence eee 30 Damage Resulting from Refilling the Print Cartridges 32 Getting Help When Things Go Wrong Troubleshooting TIpS e ci eoe ro Re Re ERROR Ce Ro once d ans 33 HP Customer Cale TTT rrm A5 More About Your Printer Setup INSUUCHONS si 02 eost sy dne e eR REY CEU HC MER E PT RETO ERR 49 Specifications falc eus hu dete e P OPI LUDUM na ERE nui SEE 51 Legal Informialloti iouis nidis epidural osissa t etat d 53 MH Mm 5D Printing in Windows 3 x 0 cece cece eee eect cece cence en eee A Minimum Printing Margins sees A 5 System Requirements
20. envelopes that have clasps or windows Avoid envelopes that are shiny or embossed envelopes with thick irregular or curled edges or envelopes that are wrinkled torn or otherwise damaged IF your software program includes an envelope printing feature follow those instructions instead of the procedure here Never load more than 15 envelopes at one time Align the envelope edges before inserting them Avoid envelopes that have clasps or windows Avoid envelopes that are shiny or embossed envelopes with thick irregular or curled edges or envelopes that are wrinkled torn or otherwise damaged IF your software program includes an envelope printing feature follow those instructions instead of the procedure here 13 Beyond the Basics Single envelope and small media slot OUT Tray Flap down ERU IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide want to print should Slide out both of the paper guides and remove all paper from the IN tray Insert up to 5 cards into the IN tray as far as they will go Slide the paper guides snugly against the edges of the cards Choose the print settings that match the type and size of the cards Print the cards gt Slide out both of the paper guides and remove all paper from the IN tray Fan the edges of the label sheets to separate them then align the label edges Insert up to 20 label sheets
21. in your printer particularly paper that is marked for use in inkjet printers To get the best results use one of the Hewlett Packard papers which were developed especially for HP inks and your printer Size Paper width must be between 77 and 215 mm 3 and 8 5 inches Paper length must be between 127 and 356 mm 5 and 14 inches Weight Paper comes in a multitude of different weights For most of your printing needs use 75 90 g m 16 24 pound plain paper Brightness Some papers are whiter than others and produce sharper more vibrant colors For photographs you ll want to use HP Premium Plus Photo Paper or HP Premium Photo Paper for the best results For projects that use other colored images HP Bright White Inkjet or HP Premium Inkjet paper work well For a complete list of available HP media see Supplies and Accessories on page A 6 of the Electronic Appendix in the electronic User s Guide Printing on Different Types of Paper and Media Your HP DeskJet printer is designed to encompass so many different types of print media that you re practically set up as a small print shop This chapter explains how to use the different printing materials in tables that span both pages Beyond the Basics Single envelope and small media slot OUT Tray Flap up IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide want to print should Remove all paper from the IN
22. latch A Lift the print cartridge out and discard it Keep print cartridges out of the reach of children 27 E gt Using and Caring for Your Print Cartridges 5 Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape Do NOT touch the ink nozzles Do NOT touch or remove the copper contacts Black Tri Color Remove the protective vinul tape Do NOT touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connections Also do NOT remove the copper strips these are required electrical contacts Push the print cartridge firmly straight down into the print cartridge cradle Close the cradle latch When the latch is fully closed you will hear a click Load plain white paper in the IN tray O o N OD Close the top cover then a calibration page will print Note Anu time you install a new print cartridge the printer software prints a calibration page to ensure your print quality If you are in the middle of printing and stop to change a print cartridge the software will wait until your printing has completed before it executes the calibration test 10 If the Print Cartridge Status Light continues to blink after you install the new print cartridge check the part number on the print cartridge to ensure you installed the correct one 28 Using and Caring for Your Print Cartri
23. printer then replace the Rear Access Door You may be printing a two Follow the on screen directions for how to sided document by hand and insert the paper the first side has finished Press the Resume Button printing The Print Cartridge Status The top cover may be open Close the top cover Light f is flashing There may be a problem with See Print Cartridge Status on page 25 one of the print cartridges All of the lights are The printer may need to Press the Power Button to turn the printer flashing be reset off Then press the Power Button again to turn the printer back on If that doesn t solve the problem press the Power button to turn the printer off Unplug the printer Plug the printer back in Press the Power Button 9 to turn the printer on 40 Getting Help When Things Go Wrong n Is there a problem with your printout What is the problem Possible cause To solve the problem Parts of the Paper may not be loaded 1 Make sure the media is correctly oriented document are correctly in the IN tray missing or are in the 2 Make sure the paper guides fit snugly wrong place against the media You may have selected the Make sure you have selected the correct wrong paper orientation orientation portrait or landscape on the Features tab See Features Tab on page 7 You may have selected the Make sure you have selected the correct wrong paper size pa
24. the pull down menu Two Sided Printing Unchecked You may be able to increase photo printing speed by enabling Hardware ECP Open the HP DeskJet Toolbox Click the Configuration tab and check Attempt to Use Hardware ECP Apply your changes and print your photo Setup Tab Align the card edges before inserting the cards Paper Type Choose appropriate paper type IF you get an out of paper message make sure that Print Quality Choose Normal or Best the photo paper or other small media is positioned Paper Size Choose appropriate card size properly in the IN tray Place the media on the right side and towards the printer The IN tray should be Features Tab pushed in so that the paper length guide can hold the Orientation Choose appropriate orientation media in place Two Sided Printing Unchecked IF your media is smaller than 100 x 148 mm 4 x 5 5 8 inches use the single envelope slot to load your media one sheet at a time T Beyond the Basics Single envelope and small media slot OUT Tray Flap down SS frag Bap up IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide want to print should SX Single envelope and small media 1 Slide the envelope with its flap side on the left and VARS sized between 77 x 127 mm 3 x 5 in and flap facing up or other small media into the single 100 x 148 mm 4 x 5 5 8 in envelope slot Push the media in until i
25. to leam more Instructions on B Replacing the print cartridges LJ Replace print cartridges Loading paper Load paper Changing print settings L Change print settings 3 Pinos Minimum Printing Margins negervrosteatts Left 3 2 mm 0 125 in The printer cannot print outside a certain area of the page Right 3 2 mm 0 125 in so you must make sure the contents of your document Fall Top 1 8 mm 0 07 in within the printable area Bottom 11 7 mm 0 46 in When you use nonstandard paper sizes and select the User Defined Paper Size setting from the Setup tab on the Envelopes HP Printer Properties dialog box the paper width must be Left 3 2 mm 0 125 in between 77 and 215 mm 3 and 8 5 inches and the paper Right 3 2 mm 0 125 in length must be between 127 and 356 mm 5 and 14 inches Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in Letter Legal and Executive Paper Left 6 4 mm 0 25 in Banners A4 210 x 297 mm 8 27 x 117 in Right 6 4 mm 0 25 in Left 3 4 mm 0 134 in Top 1 8 mm 0 07 in Right 3 4 mm 0 134 in Bottom 11 7 mm 0 46 in Top 0 0 mm 0 00 in Bottom 0 0 mm 0 00 in A4 Paper Left 34 mm 0 34 in Banners Letter 8 5 x 11 in Right 3 4 mm 0 134 in Left 6 4 mm 0 25 in Top 1 8 mm 0 07 in Right 6 4 mm 0 25 in Bottom 11 7 mm 0 46 in Top 0 0 mm 0 00 in Bottom 0 0 mm 0 00 in A5 B5 and User Defined Paper Size Left 32 mm 0 125 in Photo with tear off tab 112
26. 044 C6427 90045 C6427 90046 C6427 90047 C6427 90048 C6427 90049 C6427 90050 C6427 90051 C6427 90052 C6427 90053 C6427 90054 C6427 90055 C6427 90056 C6427 90057 C6427 90058 C6427 90059 C6427 90060 Paper and Other Media Availability of special media varies by country Paper Type Description HP Bright White InkJet Paper A4 210 x 297 mm 200 sheets A4 210 x 297 mm 500 sheets U S letter 200 sheets U S letter 500 sheets HP Premium InkJet Paper A4 210 x 297 mm 200 sheets U S letter 200 sheets HP Premium InkJet Heavyweight Paper A4 210 x 297 mm 100 sheets U S letter 200 sheets Part Number C5977A C1825A C5976A C1824A C51634Z C51634Y C1853A C1852A HP Professional Brochure amp Flyer Paper Matte U S letter 50 sheets C6955A HP Professional Brochure amp Flyer Paper Glossy Asian A4 210 x 297 mm 50 sheets European A4 210 x 297 mm 50 sheets U S letter 50 sheets C6819A C6818A C6817A HP Photo Paper Two Sided Satin Glossy Asian A4 210 x 297 mm 20 sheets European A4 210 x 297 mm 20 sheets U S letter 20 sheets HP Premium Photo Paper Glossy Asian A4 210 x 297 mm 15 sheets European A4 210 x 297 mm 15 sheets U S letter 15 sheets HP Premium Plus Photo Paper Glossy European A4 210 x 297 mm 20 sheets U S letter 20 sheets HP Premium Plus Photo Paper Matte European A4 210 x 297 mm 20 sheets U S letter 20 sheets HP Prem
27. 14 in Paper Raise the OUT Tray Flap and pull out the IN tray Slide out both of the paper guides Insert a stack of legal sized paper into the IN tray printable side down Make sure you slide the paper as far as it will go into the IN tray leaving the remainder of the paper resting over the edge of the IN tray Slide the paper width guide snugly against the stack Lower the OUT Tray Flap Choose the appropriate print settings Print your document 18 Beyond the Basics 2 Features Tab Setup l Features Advanced Paper Type Se tu p Tab Plain Paper Setup Features Advanced HP Premium Plus Photo Paper Glossy HP Premium Plus Photo Paper Matte HP Premium Inkjet Transparency Film HP Premium Inkjet Rapid Dry Transparencies Z3 HP Bright White Inkjet Paper HP Premium InkJet Paper HP Premium InkJet Heavyweight Paper Other Inkjet Papers HP Premium Photo Paper Glossy HP Photo Paper Other Photo Papers Other Transparency Films X i i T Mirror Image Rotate 1607 HP Banner Paper HP Matte Greeting Cards white Quarter fold HP Glossy Greeting Cards White Half fold HP Felt textured Greeting Cards HP Professional Brochure amp Flyer Paper Glossy HP Professional Brochure amp Flyer Paper Matte HP Iron On T Shirt Transfers HP Restickables Large Square Inkjet Stickers HP Restickables Large Round Inkjet Stickers Inkjet Hagaki ecialty Papers il il Two Sid
28. 7 print margins A 5 print order 7 print problems see problems print quality iii 2400 dpi 6 51 Best 6 Draft 6 improving 42 Normal 6 problems 42 44 using refilled print cartridges 32 print settings changing 6 current 6 Factory 6 selecting 6 software 4 tabs 6 printer accessories iii A 6 buttons 1 cable parallel iii 35 49 A 6 cable USB iii 35 38 39 50 A 6 calibration 8 cleaning 3 connections 36 driver updates see printer soft ware updates drivers see printer software Lights 1 maintenance 3 paper trays 52 parts A 6 recommended cables iii setting up iii settings 4 smudges on 3 software 4 46 software updates 46 specifications 51 trays 2 Printer Properties dialog box Windows 3 1x A 1 Windows 95 98 NT 4 0 4 Printer Services tab 8 printer settings see print settings printer software basic use 6 downloading 46 how to access 4 installation for Windows 3 1x 49 installation for Windows 95 98 NT 49 installing with parallel cable 49 installing with USB cable 50 print settings 6 printer properties 6 problems installing 33 settings 6 tabs 6 updates iv 46 printing 2400 dpi 6 51 banners 20 21 book 22 23 borders 7 business cards 10 11 cards 10 11 color 7 envelopes single 12 13 envelopes stack 12 13 Faxes 37 from last page 7 grayscale 7 greeting cards 14 15 in DOS A 1 in Windows 3 1x A 1 in Windows 95 98 NT 4 index cards 10 11 iron on transfer
29. AAL ulei amp o s aua zsgE We AACA FHAA AAE mE VES ASIA ASA T XLILE 53 More About Your Printer Limited Warranty Statement Duration of HP Product Limited Warranty Software 90 Days Ink cartridges 90 Days Printer 1 Year A Extent of Limited Warranty 1 54 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proof of date of purchase For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to anu a Improper or inadequate maintenance or modification b Software interfacing media parts or supplies not provided or supported by HP or c Operation outside the product s specifications For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer a or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to servi
30. Apply and then OK Print your document Go to the Setup tab in the printer software See Setup Tab on page 6 Select Best print quality Getting Help When Things Go Wrong HP Customer Care HP DeskJet printers set the standard for quality and reliability so you have made an excellent choice Should you need help however HP Customer Care s award winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having Whether online or by phone you ll find the support you need and you ll find it fast wW W W 4 HP Customer Care Online Click your way to a quick solution HP Customer Care Online is a great place to go for answers to questions about your HP products You ll get instant access to everything from helpful printing tips to the latest product and software updates 24 hours a day seven days a week all at no charge to YOu If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet you can obtain a wide variety of information about your printer at the following web sites English http www hp com support home_ products French http www hp com cposupport fr German http www hp com cposupport de Japanese http www jpn hp com CPO TC eschome htm Korean http www hp co kr go support Portuguese http www hp com cposupport pt Span
31. HP DeskJet Printer User s Guide for Windows 930C Series English LA Packar Expanding Possibilities Acknowledgments Microsoft MS MS DOS and Windows are registered trademarks of Microsoft Corporation U S patent numbers 4955066 and 4974159 MMX and Pentium are U S registered trademarks of Intel Corporation TrueType is a U S trademark of Apple Computer Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated Notice The information contained in this document is subject to change without notice Hewlett Packard Company makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing performance or use of this material All rights reserved Reproduction adaptation or translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Edition 1 October 1999 Copyright Hewlett Packard Company 1999 Introduction Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Electronic Appendix
32. HP DeskJet toolbox click on the printer icon in the title bar then select About from the drop down menu Then we can help you with your questions immediately See the list below for your country s HP Customer Care Center phone number Africa Middle East Argentina Australia Austria Belgium Dutch Belgium French Brazil 55 11 Canada Chile China Czech Republic Denmark Finland France Germany Greece Hong Kong Hungary India Indonesia lreland Israel Italy Japan Osaka Japan Tokyo Korea Malaysia Mexico D F Mexico Guadalajara Middle East Africa Netherlands New Zealand Norway 41 22 780 41 11 541 778 8380 61 3 8877 8000 43 0 660 6386 32 0 2 62688 O6 32 0 2 62688 07 011 829 6612 905 206 4663 800 36 0999 8610 65645959 42 2 471 7321 45 0 39 294099 358 9 2034 7288 33 0 143623434 49 0 180 532 6222 301689 641l 800 96 7729 36 1 252 4505 91 11 682 60 35 6221 350 3408 353 0 1662 5525 972 9 9524848 39 0 2 264 10350 81 6 6838 1155 8 3 3335 8333 02 3270 0700 03 2952566 258 9922 01 800 472 6684 41 22 780 41 11 31 0 20 606 8751 09 356 6640 47 O 22116299 47 Getting Help When Things Go Wrong Philippines 65 272 5300 Poland 48 22 519 06 OO Portugal 351 0 1318 OO 65 Russia 7095 923 50 OI Singapore 65 272 5300 Spain 34 9 02321123 Sweden 46 0 8 6192170 Switzerland 41 0 84 8801111 Taiwan 886 2 2717 0055 Thailand 66 2 661 4011
33. Ink Streaks Clean the print cartridges and the print cartridge cradle by following the instructions below srrame jstujn diamrmoft juestl t labore qusft v 1 Open the HP DeskJet Toolbox See page 8 for instructions on xit shock how to find it 2 Click Clean the Print Cartridges and follow the on screen directions If this does not prevent streaks follow the instructions for Manually Cleaning the Print Cartridges on the next page Be careful not to get ink on your hands or clothing 30 i Using and Caring for Your Print Cartridges lt P ro gt LL Uu Manually Cleaning the Print Cartridges and Print Cartridge Cradle In order to properly clean the print cartridges and cradle you will need distilled or bottled water and cotton swabs or a similar lint free absorbent material that will not stick to the cartridges Manually Cleaning the Print Cartridges 1 Lower the Fold Up tray and press the Power Button to turn the printer on Then lift the top cover 2 Afterthe print cartridges move into an accessible position unplug the power cord from the back of the printer Keep new and used print cartridges out of the reach of children Remove the print cartridges and set them on a piece of paper with the ink nozzle plate facing up 3 Do NOT touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connection Also
34. OTHE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of Liability l To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local Law This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 Tothe extent that this Warranty Statement is inconsistent with Local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as so
35. P DeskJet printers including genuine factory filled HP print cartridges Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties Note When buuing replacement print cartridges check the part numbers carefully The print cartridge numbers for your printer are Black HP 51645 Series Tri Color HP C6578 Series 1 Getting Help When Things Go Wrong Troubleshooting Tips It s frustrating when things go wrong but the following pages contain tips that can help you determine what the problem is and how to fix it Be sure cable connections are secure Make sure that you are using the right cable for your operating system Check if your question is similar to those listed below and then follow the instructions found in that section The printer software won t install what s wong See pages 33 35 n ii Why wont it print See pages 36 39 slz What do the flashing lights mean See page 40 3 g ug pag Is there a problem with your printout See pages 41 44 po The printer software won t install what s wrong What is the problem Possible cause To solve the problem inserted a CD but the The CD wasn t properly 1 Reinsert the CD and try again If this computer couldn t read it inserted doesn t solve your problem OR 2 Try inserting a CD that you know works The CD player may be If that CD doesn t work you may need to
36. age 30 Printing Basics How to Print The printer is controlled through a software program that you install on your computer The software program provides a dialog box like the one shown below that you use to communicate with the printer In the dialog box you select settings such as paper size and type orientation and print quality Note This information is for Windows 95 98 and NT users IF you use Windows 3 1x see For Windows 3 1x Users on page iv If you use DOS see Finding More Information on page iv HP Printer Properties Dialog Box HP DeskJet 930C Series Setup Features Advanced m Print Quality C Draft Normal C Best r Page Settings Paper Type Plain Paper Paper Size Letter 8 5 x 11 in Scale to Fit Banner Printing Z Jv EHotaHEL Factory Settings Finding the HP Printer Properties Dialog Box How you find the dialog box differs depending on the software program and operating system that you are using Since each software program is different the dialog box that appears on your screen may differ from those shown here One of the following methods will surely get you to the HP Printer Properties dialog box Printing Basics From your software program try this Note When you see it means to find and click the word that follows 1 Click File Print
37. astic or clear labels 15 Beyond the Basics Single envelope and small media slot OUT Tray Flap down ERU IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide want to print should Slide out both of the paper guides and remove all paper from the IN tray Load the transfer paper transparent or glossy side down Slide the paper guides snugly against the sheets Choose the print settings that match the type and size of your iron on transfers Print your transfer VN Iron on Transfers Posters Load paper in the IN tray Slide the paper guides snugly against the sheets Choose the print settings that match the type and size of your poster Print your poster 16 Setup Tab Setup Features Advanced i il r Page Settings Paper Type Plain Paper Le Paper Size Letter 8 5 x 11 in A I Scale to Fit I Banner Printing amp Jv EhctoREE Factory Settings Beyond the Basics 7 mu Features Tab j HP Bright White Inkjet Paper HP Premium InkJet Paper HP DeskJet 930C Series x HP Premium InkJet Heavyweight Paper Other Inkjet Papers HP Premium Photo Paper Glossy Setup l Features Advanced HP Premium Plus Photo Paper Glossy HP Premium Plus Photo Paper Matte Orientation HP Photo Paper CREB Other Photo Papers Portrait HP Premium I
38. ation AUSB cable such as an HP USB Compliant Interface Cable part number C6518A should be purchased separately 50 6 Install USB software a Click Next b Click Next c Check Specify a Location then click Browse d Double click on the CD icon then click on the win98usb folder then click OK Add New Hardware Wizard n Select the folder that contains driver information IMF file for this device E 3 My Computer l 3 Floppy A Dell C BO HP D ell L u ln d Printers Control Pane a Cancel e Click Next Note The drive letter mau be different on your system F Click Next g Click Finish 7 Install printer software a Click Next b Follow on screen instructions to install your printer software Note If you have problems installing see pages 33 35 in this User s Guide Specifications DeskJet 930C model no C6427A DeskJet 932C model no C6427B DeskJet 935C model no C6427C Print Technology Drop on demand thermal inkjet printing Black Text Print Speed Draft 9 pages per min Mixed Text with Color Graphics Print Speed Draft 7 5 pages per min Black TrueType Text Resolution depends on paper type Draft 300 x 600 dpi Normal 600 x 600 dpi Best 600 x 600 dpi Color Resolution depends on paper type Draft 300 x 600 dpi Normal PhotoREt Best PhotoREt Software Compatibi
39. ce the printer for the particular failure or damage IF HP receives during the applicable warranty period notice of a defect in any software media or ink cartridge product which is covered by HP s warranty HP shall replace the defective product If HP receives during the applicable warranty period notice of a defect in any hardware product which is covered by HP s warranty HP shall either repair or replace the defective product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and France s Departements D Outre Mer for those excepted areas the warranty is valid only in the country of purchase Contracts for additional warranty services such as on site service may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer B Limitations of Warranty 1 T
40. connect a You may not be using Make sure Windows 98 is running and your USB cable between the Windows 98 computer is connected using a USB cable If printer and my computer you do not have Windows 98 you need to use the New Hardware Wizard a parallel cable message did not appear You may not have USB In Windows 98 click Start gt Settings gt enabled Control Panel Double click the System icon Click the Device Manager tab Click the plus icon next to the Universal Serial Bus Controller option IF you see a USB host controller and a USB root hub listed USB is probably enabled IF you do not see these devices Listed refer to your computer s documentation or contact the manufacturer for more information on enabling and setting up USB If you cannot enable USB you can always use a parallel cable to connect your printer to your computer Your USB cable may not be Disconnect and then reconnect the USB connected properly cable from your printer Make sure that it is securely attached 35 Getting Help When Things Go Wrong jn Why won t it print What is the problem Possible cause To solve the problem Eg No page came out Power may be off or there 1 Make sure the power is on 5 ofthe printer may be a loose connection 2 Make sure that all cable connections are secure Double check that the media is placed in the IN tray correctly Close the printer s top cover A problem may exist with one If
41. der CAP Index Card 3 4 5 in icd Cad M E e CERT Start Printing from Last Page Copies 1 m Photo 4 x 6 in 102 x 152 mm with tear off tab Pag real Lu et Ki T HP Preview Factory Settings I Scale to Fit Banner Printing amp Jv Photon et Factory Settings User Defined Paper Size HP print settings to choose Guidelines to remember Setup Tab For best results use HP Greeting Card Paper Paper Type Choose HP Premium Inkjet Paper IF you have pre folded greeting cards unfold the Print Quality Choose Normal or Best cards then load the cards into the IN tray Paper Size Choose appropriate card size Align the card edges before inserting the cards For ease of loading small cards pull out the IN tray Features Tab and raise the OUT Tray Flap After you have inserted Orientation Choose appropriate orientation the cards push back the IN tray and lower the OUT Tray Flap Setup Tab Use only paper labels that are designed specifically Paper Type Choose Plain Paper for use with inkjet printers Print Quality Choose Normal Never load more than 20 sheets at one time Paper Size Choose A4 or Letter 8 5x11 in Use only full sheets of labels Make sure the sheets are not sticky wrinkled or Features Tab pulling away from their protective backing Orientation Choose appropriate orientation Do not use plastic or clear labels The ink will not dry Two Sided Printing Unchecked when used with pl
42. dges Storing Print Cartridges To maintain excellent print quality from your print cartridges Keep all print cartridges in their sealed packages at room temperature 60 78 F or 15 6 26 6 C until you are ready to use them Once installed leave the print cartridges in their cradle at all times to keep them from drying out or becoming clogged Store unsealed print cartridges in an airtight plastic container Do not unplug the printer until printing is complete and the print cartridge cradles have returned to their home position on the right side of the printer The print cartridges will dry out if not stored in their home position Only use the Power Button on the front of the printer to turn the printer on and off Using a power strip surge protector or a wall mounted outlet switch to turn the printer on and off may cause premature failure 29 Using and Caring for Your Print Cartridges Cleaning Print Cartridges When Do You Need to Clean Clean the print cartridges if your printed page is missing lines or dots or if it contains ink streaks IF You See Missing Lines or Dots Clean the print cartridges from the HP DeskJet Toolbox by doing the Following 1 Open the HP DeskJet Toolbox See page 8 for instructions on how to find it 2 Click Clean the Print Cartridges and follow the on screen directions Note Unnecessary cleaning wastes ink and shortens the life of the print cartridge If You See
43. document first or leave unchecked to print the first page first Windows 3 1x Color Tab HP DeskJet 930C Series Printer Choose Automatic to use the system s default Choose Manual then ColorSmart II settings on Options to adjust color intensity Check here to print in shades of gray Windows 3 1x Services Tab HP DeskJet 930C Series Printer Use the Services tab to perform routine printer maintenance Click the button related to the maintenance task you want to do A 3 A 4 Windows 3 1x HP DeskJet 930C Toolbox Use the HP DeskJet 930C Toolbox for finding HP DeskJet Utilities P information and maintaining your printer The T HP DeskJet Toolbox is installed in the HP E b ecd HP DeskJet HP DeskJet HP DeskJet DeskJet Utilities group in the Program Manager 320CSeries 530C Series 930C Series Uninstall Release Notes Toolbox The Toolbox has two tabs How Do and Printer Services The How Do I tab is shown below The Printer Services tab can be accessed from the HP DeskJet 930C Toolbox by double clicking the HP Toolbox icon in the HP DeskJet Utilities group in the Program Manager You can also access Printer Services from the HP DeskJet 930C Series Printer Properties dialog box see page A 3 Simply click a tab then choose an option How Do I HP DeskJet 930C Toolbox How DoI Printer Services Leam How To Click a button to read Select the button next to the item you wish
44. e Oh Properties dialog Export E box Exit Alt F4 2 From the Printer Setup or Print Setup dialog box click Setup or Options Note This information is for Windows 95 98 and NT users If you use Windows 3 1x see For Windows 3 1x Users on page iv If you use DOS see Finding More Information on page iv Printing Basics Printer Properties Dialog Box There are three tabs located in the Printer Properties dialog box Once you ve opened this box simply click a tab then choose your settings Note Right click on any item shown on these screens to view helpful information Setup Tab Look here to see your current settings Choose the print quality i i HP DeskJet 930C Seri Click Draft to save time and ink combi eries Click Normal for most types of printing o Click Best to produce the highest print Print Quality quality with the richest colors C Draft Normal Best Select the appropriate page settings Ji Choose from a wide range of paper types m Page Settings Choose a paper size or enter a paper size Paper Type of your own Fisi oo Ei Paper Size Letter 8 5 x 11 in Click here to resize an image if it s too F Seale toi large to fit on the specified paper size Banner Printing amp I ETUR Factory Settings TENENTE Click here to print banners This option is only available when you select a photo paper as yo
45. e printer Cartridge status icons to make sure you are not out of ink See Print Cartridge Status on page 25 IF you are out of ink replace the print cartridge See Replacing Print Cartridges on page 27 Print your document again A blank page came You may be out of ink Lift the printer cover and check the Print You may have forgotten to Make sure you have removed the protective remove the vinyl tape from piece of vinyl tape on each of the print the print cartridge cartridges See Replacing Print Cartridges on page 27 You may be trying to print 1 Save the fax in a graphic format such as a fax TIFF 2 Place it in a word processing document and print it from there P gt 37 Getting Help When Things Go Wrong Za Possible cause What is the problem e lt gt have a USB cable and when try to print get a message saying There was an error writing to LPT1 You may not have plugged your USB cable in before installing the software e My printer is connected with a USB cable through another USB device or a hub and when try to print get a message saying There was an error writing to name of USB port gt Your printer may not be getting good data from the other device or hub 38 Why won t it print continued To solve the problem 1 Disconnect the USB cable from your printer 2 Insert the printer software CD or Disk 1 if you have diskettes into yo
46. eave the IN tray pulled out IN tray pulled out Printing Basics OUT Tray The printer sends finished pages to the OUT tray OUT Tray Flap Down This is the typical position for most types of printing The down position also allows single envelope printing and printing on media smaller than 100 x 148 mm or 4 x 5 5 8 inches For information about printing on other media see Chapter 2 Out Tray Flap Up The OUT Tray Flap must be in the up position to properly load banner paper The OUT Tray Flap must remain in the up position to print banners Single envelope and small media slot OUT Tray Flap down OUT Tray Flap up Paper width guide Printer Maintenance Tips Because the printer ejects ink onto the paper in a fine mist ink smudges will eventually appear on the printer case To remove smudges stains and or dried ink from the exterior of the printer use a soft cloth moistened with water When cleaning your printer keep these tips in mind Do notclean the interior of the printer Keep all fluids away from the interior Do not use household cleaners or detergent In the event that a household cleaner or detergent is used on the printer wipe the printer s exterior surfaces with a soft cloth moistened with water Donotlubricate the print cartridge support rod Noise is normal when the print cartridge cradles slide back and forth For information on cleaning print cartridges and the print cartridge cradle see p
47. ed Printing Book Graner r Page Settings Paper Type Paper Size Plain Paper M Paper Size Letter 85 x 11 in I Scale to Fit Banner Printing amp Jv Photon et Factory Settings Lem cs oo HP print settings to choose Setup Tab Paper Type Choose transparency type Print Quality Choose Best or Normal Paper Size Choose appropriate size Features Tab Orientation Choose appropriate orientation Two Sided Printing Unchecked Setup Tab Paper Type Choose Plain Paper Print Quality Choose Best or Normal Paper Size Choose Legal 8 5 x 14 in Features Tab Orientation Choose appropriate orientation Two Sided Printing Unchecked Letter 8 5 x 11 in Letter 8 5 x 11 in Legal 8 5 x 14 in Executive 7 25 x 10 5 in A4 210 x 297 mm A5 148 x 210 mm B5 182 x 257 mm Index Card 3 x 5 in Index Card 4 x 6 in Index Card 5 x 8 in Photo 4 x 6 in 102 x 152 mm with tear off tab A6 Card 105 x 148 5 mm User Defined Paper Size I Multiple Pages per Sheet Poster Printing 2 Pages per Sheet G 272 4 Pages per sheet 33 Dray Page Border C 4t 3 T Start Printing from Last Page Copies M HP Preview Factory Settings men oe oem Guidelines to remember For best results use HP Premium Inkjet Transparency Film or HP Premium Inkjet Rapid dry Transparencies The film coating on HP
48. eeting Cards wa ll i l i i S Ni HP Restickables Large Round Inkjet Stickers Inkjet Hagaki ther Specialty Papers Plain Paper zl Letter 8 5 x 11 in D E L z jv PotoREE HP print settings to choose Guidelines to remember Setup Tab Banner Printing Check this box Paper Type Choose HP Banner Paper or Plain Paper Print Quality Choose Normal Paper Size Choose A4 or Letter 8 5x11 in When printing banners be sure that the OUT Tray Flap is placed in the up position For best results use HP Banner Paper IF you are having problems printing a banner see Banners aren t printing correctly on page 43 Features Tab Orientation Choose appropriate orientation Two Sided Printing Unchecked 21 c Beyond the Basics Single envelope and small media slot OUT Tray Flap down OUT Tray Flap up IN tray pulled out Paper width guide IN tray pushed in Paper length guide Paper width guide want to print should Manual Two Sided Printing Load paper into the IN tray Make sure there s no Book Binding paper in the OUT Tray Flap Slide the paper guides snugly against the sheets Choose the print settings that match the type and size of your paper In the Features tab click Two Sided Printing then select Book or Tablet Begin printing Carefully follow the reloading instructions displayed on your computer screen When the paper is prop
49. erica Saudi Arabia 8120 8900 Japan 8121 0021 Singapore Malaysia Hong Kong 8121 0026 South Africa 8121 0020 India 8121 0025 Argentina 8121 0019 Australia 8121 0018 China Taiwan Philippines 8121 0024 Korea 8121 0017 Europe Jordan Lebanon North Africa Israel Russia Baltic countries Thailand Indonesia Caribbean Latin America 8121 0023 U K Middle East 8121 0022 C6426 60038 C6463A Language Arabic Croatian Czech Danish Dutch English Estonian Finnish French German Greek Hebrew Hungarian Italian Japanese Korean Lithuanian Norwegian Polish Portuguese Romanian Russian Cyrillic Simplified Chinese Slovakain Slovenian Spanish Swedish Thai Traditional Chinese Turkish Printer Quick Start Posters and User s Guides Most HP printer documentation is available for viewing and printing at http www hp com support home products Part Number Quick Start Poster C6427 90004 C6427 90005 C6427 90006 C6427 90007 C6427 90008 C6427 90009 C6427 90010 C6427 90011 C6427 90012 C6427 90013 C6427 90014 C6427 90015 C6427 90016 C6427 90017 C6427 90018 C6427 90019 C6427 90020 C6427 90021 C6427 90022 C6427 90023 C6427 90024 C6427 90025 C6427 90026 C6427 90027 C6427 90028 C6427 90029 C6427 90030 C6427 9003l C6427 90032 C6427 90033 User s Guide C6427 90034 C6427 90035 C6427 90036 C6427 90037 C6427 90038 C6427 90039 C6427 90040 C6427 90041 C6427 90042 C6427 90043 C6427 90
50. erly exchange date data with it The duration of the Year 2000 warranty extends through January 31 2001 2400 dpi 6 51 A accessories iii A 6 adjusting color 7 Advanced tab 7 B banners ordering A 7 printing 3 20 21 problems 43 software compatibility 43 specifications 51 Best mode 6 51 book binding 22 borders 7 buttons Apply 6 Cancel 1 6 51 Factory Settings 6 Help 6 OK 6 Power 1 27 29 31 40 51 Resume 1 18 36 40 51 C cables connecting 35 ordering A 6 parallel iii recommended iii USB iii calibrating printer 8 43 Cancel button 1 51 Capacity paper tray iii cards printing 10 11 specifications 51 A 5 A 7 cleaning print cartridge cradle 32 print cartridges 31 printer 3 color brightness 7 grayscale 7 printing iii 7 saturation 7 settings 7 tone setting 7 color resolution 51 Color tab Windows 3 1x A 3 Configuration tab 8 copies printing multiple 7 Customer Care 45 customer support 45 D DeskJet Toolbox accessing 8 Configuration tab 8 Estimated Ink Levels tab 8 How Do I tab A 4 Printer Services tab 8 Windows 3 1x A 4 dialog boxes HP Printer Properties 4 door rear access 36 40 DOS printing iv dpi 2400 printing PhotoREt 51 Draft mode 6 51 drivers see printer software dry time increasing 7 duty cycle 51 E electronic appendix iii iv electronic User s Guide iv 9 energy usage 51 envelope slot 3 envelopes printing single 12 13 printing stack 12
51. erly reloaded click Continue in the message box on your computer screen 22 Beyond the Basics 7 Setup Tab zum Features Tab j HP Bright White Inkjet Paper i HP Premium InkJet Paper HP DeskJet 930C Series HP DeskJet 930C Series Ea HP Premium InkJet Heavyweight Paper asi Other Inkjet Papers eatur HP Premium Photo Paper Glossy Setu Features Advanced Setup F ES l Advanced l HP Premium Plus Photo Paper Glossy P HP Premium Plus Photo Paper Matte r Orientation HP Photo Paper o Other Photo Papers Portrait HP Premium Inkjet Transparency Film eR R L HP Premium Inkjet Rapid Dry Transparencies cC Landscape R I Other Transparency Films F SS HP Banner Paper Li Mirror Image TE HP Matte Greeting Cards white Quarter fold e L SS HP Glossy Greeting Cards White Hall old Fe Fotate dp HP Felt textured Greeting Cards En HP Professional Brochure amp Flyer Paper Glossy F xm v b gt HP Professional Brochure amp Flyer Paper Matte E Two Sided Printing HP Iron On T Shirt Transfers HP Restickables Large Square Inkjet Stickers c Book HP Restickables Large Round Inkjet Stickers r Page Settings Inkjet Hagaki Graner 4 Paper Type Specialty Papers z Paper Size Plain Paper Es p H Letter B5 11 in I Multiple Pages per Sheet T Poster Printing Paper Size Letter 8 5 11 in Legal 8 5 x 14 n 7 Pages per Sheet G 272 Le
52. es are flipped horizontally from what you see On your computer screen Print Quality Choose Normal or Best For best results use HP Iron On T Shirt Transfers Paper Size Choose appropriate size Features Tab Orientation Choose Mirror Image Two Sided Printing Unchecked Setup Tab Paper Type Choose Plain Paper Print Quality Choose Normal Paper Size Choose appropriate size After printing trim the edges on each sheet and tape the sheets together Features Tab Orientation Choose appropriate orientation Two Sided Printing Unchecked Poster Printing Check this box and choose size 2x2 3x3 or 4x4 17 Beyond the Basics Single envelope and small media slot OUT Tray Flap down ERU IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide want to print should Slide out both of the paper guides and remove all paper from the IN tray Fan the edges of the transparency sheets to separate them then align the edges Insert a stack of up to 25 transparency sheets rough side down and the adhesive strip towards the printer Slide the paper guides snugly against the transparencies Choose the print settings that match the type and size of the transparencies Print the transparencies The printer waits for transparencies to dry before releasing them automatically Press the Resume Button to continue printing Legal 8 5 x
53. ested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions can cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation IF this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connectthe equipment into an outlet on a circuit different from that to which the receiver is connected e Consultthe dealer or an experienced radio TV technician for help LED Indicator Statement The display LEDs meet the requirements of EN 60825 1 CORB ARUFE FERREA ERARA VCCI ORE ILEO lt CDFABARAHRECT CORBIL RERRCHATSOCE eBWELTWETA TOREDIG STOT LEYS A YZEL T eRiequScseagEesletcdc cmeusisi HX U FRU VSB IIE CIELUMIRU TRU IR ULC REUS ASA eullie CA AA OAc H2807 UIHA tte AAO SLI TS AS TADAS MAS re pF RUA HATS eSs AEEA HII APS AP AUS BA 2171
54. ight or both of your print cartridges are low on ink improperly installed or malfunctioning It will also flash if you are trying to use the wrong print cartridge type If the problem is Low ink the light will stop flashing when you open the top cover For any other print cartridge related problem the Print Cartridge Status Light will continue to flash To check the status of your print cartridges open the printer s top cover The yellow arrow on the print cartridge cradle aligns with one of five Print Cartridge Status icons Color print cartridge low on ink Black print cartridge low on ink Problem with black print cartridge Problem with color print cartridge 25 Using and Caring for Your Print Cartridges When the Print Cartridge Status Light flashes open the printer s top cover and Follow the instructions below For more information on replacing print cartridges see page 27 If the arrow points to Problem with color print cartridge Problem with black print cartridge Color print cartridge low on ink Black print cartridge Low on ink Print cartridges OK 26 It means The print cartridge is either e missing improperly installed the wrong print cartridge for the printer defective The print cartridge is either e missing improperly installed the wrong print cartridge for the printer defective Color print cartridge is running low on ink Black print cartridge is
55. inding information and printing a test page To find the HP Toolbox follow the instructions below For Windows 95 98 and Windows NT 4 0 e Click Start gt Programs gt HP DeskJet 930C Series gt HP DeskJet 930C Series Toolbox Click the HP Toolbox button that appears on the Taskbar at the bottom of the screen when the HP Toolbox is open The HP Toolbox has three tabs The Printer Services tab is shown here Simply Click a tab then choose your option Printer Services Tab Enable Hardware ECP on the Configuration tab When you check Attempt to Use Hardware ECP photos may print more quickly Clicking on the Estimated Ink Level tab 1 HP DeskJet 930C Series Toolbox Presents a visual display of the black and clorcamdgeinklve 1 BB Shows the print cartridge part numbers p Click on an icon to Open an electronic copy of the Users Open the User s Guide Guide i i i Calibrate the Print Calibrate the printer anytime you change 7 abrats the inter the print cartridges or when colored and 3 s Clean the Print Cartridges black ink don t line up on what you have printed Print a Test Page Clean the print cartridges when lines and dots are missing from what you have printed Check for clarity after cleaning by printing a test page 3 Packar Beyond the Basics Getting the Right Paper Most plain photocopy paper works fine
56. indows will open it for you Den Deo j N Cancel Browse i Follow on screen instructions to install your printer software Windows 3 1x a Turn on your computer and wait for Windows to start b In Program Manager select File gt Run c Type the letter of the computer s CD ROM drive followed by setup exe for example if you are installing from your CD in drive D type D setup exe then click OK d Follow on screen instructions to install your printer software 49 More About Your Printer Using a USB Cable Requires Windows 98 1 Plug in electrical power cord Do NOT plug in the USB cable yet 2 Load white paper printable side down 3 Insert print cartridges a Press Power Button to turn on printer b Remove vinyl tape from print cartridges Do NOT touch or remove copper strip on print cartridges c Open the printer s top cover then insert print cartridges d Close cartridge cradle latches then close the printer s top cover Printer will print a calibration page 4 Insert printer software CD a Turn on your computer and wait for Windows 98 to start b Insert the HP Printer Software CD into your CD ROM drive Note Your printer software will not start until after you have connected the USB cable 5 Connect USB cable You can connect to any USB port f the New Hardware Found Wizard dialog box does not appear after you plug in the USB cable see page 35 for more inform
57. ish http www hp com cposupport es Simplified Chinese http www hp com cn go support Traditional Chinese http support hp com tw psd From HP Customer Care Online you can link to HP Customer Care User Forums and HP Customer Care Email HP Customer Care User Forums They re friendly They re informative Check out our online user forums Simply review existing messages left by other HP users to find the answers you re looking for You can also post your questions then check back later for ideas and suggestions from knowledgeable users and system operators HP Customer Care by Email Connect with HP via email and receive a personal reply from an HP Customer Care service technician Responses are normally provided within 24 hours of receipt excluding holidays A great option for those non urgent questions HP Customer Care Audio Tips U S Only For fast and simple solutions to commonly asked HP DeskJet printer questions call our toll free automated support line at 877 283 4684 45 Getting Help When Things Go Wrong Printer Software Printer software also referred to as a printer driver allows your printer to talk with your computer HP provides printer software and software updates for Windows operating systems For MS DOS printer software contact the manufacturer of your software program You have several options for getting printer software Download the printer software by accessing the HP Customer
58. ium Plus Photo Paper Glossy European A4 102 x 152 mm finished size 20 sheets U S 4 x 6 in finished size 20 sheets C6765A C1847A C1846A C6043A C6040A C6039A C6832A C6831A C6951A C6950A C6945A C6944A Part Paper Tupe Description per Jp P Number HP Premium Inkjet Transparency Film A4 210 x 297 mm 20 sheets C3832A AA 210 x 297 mm 50 sheets C3835A U S letter 20 sheets C3828A U S letter 5O sheets C3834A HP Premium InkJet Rapid dry Transparencies A4 210 x 297 mm 50 sheets C6053A U S letter 5O sheets C6051A HP Banner Paper A4 210 x 297 mm 100 sheets C1821A U S letter 100 sheets C1820A HP Matte Greeting Cards White Quarter fold A4 210 x 297 mm C6042A 20 sheets 20 envelopes U S letter C1812A 20 sheets 20 envelopes HP Felt textured Greeting Cards lvory Half fold U S letter C6828A 20 sheets 20 envelopes HP Glossy Greeting Cards White Half fold A4 210 x 297 mm C6045A 10 sheets 10 envelopes U S letter C6044A 20 sheets 20 envelopes HP iron on T Shirt Transfers Asian A4 210 x 297 mm 10 sheets C6065A European A4 210 x 297 mm 10 sheets C6050A U S letter 10 sheets C6049A HP Restickables Large Round Inkjet Stickers U S letter 10 sheets 90 stickers C6822A HP Restickables Large Square Inkjet Stickers U S letter 10 sheets 90 stickers C6823A Note To find out which recycled papers are recommended for your printer contact your l
59. label side down Slide the paper guides snugly against the sheets Choose the print settings that match the type and size of labels Print the labels gt 14 Beyond the Basics 6 2 Setup Tab zum Features Tab Setup Featues Advanced HP Premium Photo Paper Glossy HP Premium Plus Photo Paper Glossy HP Premium Plus Photo Paper Matte HP Photo Paper Other Photo Papers HP Premium Inkjet Transparency Film HP Premium Inkjet Rapid Dry Transparencies Other Transparency Films HP Banner Paper HP Matte Greeting Cards white Quarter fold HP Glossy Greeting Cards White Half fold HP Felt textured Greeting Cards HP Professional Brochure amp Flyer Paper Glossy HP Professional Brochure amp Flyer Paper Matte HP Iron On T Shirt Transfers HP Restickables Large Square Inkjet Stickers HP Restickables Large Round Inkjet Stickers Inkjet Hagaki ecialty Papers Other Inkjet Papers Setup l Features Advanced i i T Mirror Image Jo Rotate 1807 i zm il Two Sided Printing Book Graner r Page Settings Paper Type Plain Paper M Paper Size Letter 85 x 11 in B HP Bright White Inkjet Paper HP Premium InkJet Paper HP DeskJet 930C Series x HP Premium InkJet Heavyweight Paper X Paper Size EIT 11 in I Multiple Pages per Sheet Poster Printing G n nl 2 Pages per Sheet f 277 eg ie cine Pac PE 1 i pu be Dray Page Bor
60. lems with If several sheets feed into the printer the paper together unfold and refold the paper IF paper doesn t feed into the printer correctly be sure that the unattached edge of the banner paper stack is toward the printer see page 20 IF the paper creases going through the printer the paper might be unsuitable for banner printing You may have problems with For Windows 95 98 and NT 4 0 your banner software IF gaps in the printing appear at the ends of the sheets the problem might be with your software program See Release Notes by clicking Start gt Programs gt HP DeskJet 930C Series For Windows 3 1x IF gaps in the printing appear at the ends of the sheets the problem might be with your software program See the Release Notes in the HP DeskJet 930C Series Program Group gt 43 What is the problem A g Photos aren t printing correctly Possible cause You may not have inserted the photo paper correctly The photo paper may not be Fully engaged You may not have selected the appropriate Paper Type or Paper Size You may not have selected Best print quality Review the printing instructions on page 10 Make sure that the paper length guides are snug up against the photo paper Go to the Setup tab in the printer software See Setup Tab on page 6 Select an HP Photo Paper as the Paper Type Select the appropriate sized photo paper as the Paper Size Click
61. lity MS Windows compatible MS DOS software programs Duty Cycle 2 000 pages per month Memory AMB built in RAM Buttons Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light I O Interface Centronics Parallel IEEE 1284 Compliant with 1284 B receptacle Universal Serial Bus More About Your Printer Weight 5 72 kg 12 6 lb without print cartridges Dimensions 440 mm wide x 196 mm high x 400 mm deep tray down with paper or 250 mm deep tray up 17 34 in wide x 7 72 in high x 15 76 in deep tray down with paper or 9 85 in deep tray up Operating Environment Maximum operating temperature 41 to 104 F 5 to 40 C Humidity 5 to 80 RH noncondensing Recommended operating conditions for best print quality 59 to 95 F or 15 to 35 C 20 to 80 RH noncondensing Storage temperature 40 to 140 F 40 to 60 C Power Consumption 2 watts maximum when off 4 watts average non printing 25 watts average when printing Power Requirements Input Voltage 100 to 240 VAC 10 Input Frequency 50 60 Hz 3 Hz Automatically accommodates the world wide range of AC line voltages and frequencies Declared noise emissions in accordance with ISO 9296 Sound power level LWAd 1B 10dB 5 9 B in normal mode Sound pressure level LpAm bystander positions 46 dB in normal mode Alignment Vertical 058 mm 002 in in normal mode Skew 152 mm 006 in on plain pape
62. llo 2777 Oficina 1302 Los Condes Santiago Chile Denmark 45 99 14 29 Fax 42 815810 Hewlett Packard A S Kongevejen 25 3460 BIRKEROD Finland 90 8872 2397 Fax 90 8872 2620 Hewlett Packard Oy Varaosamyynti Piispankalliontie 17 02200 ESPOO France 1 40 85 71 12 Fax 1 47 98 26 O8 EuroParts 77 101 avenue du Vieux Chemin de Saint Denis 92625 GENNEVILLIERS Germany 07031 145444 Fax 07031 141395 Hewlett Packard GmbH HP Express Support Ersatzteil Verkauf Herrenberger Str 130 71034 B BLINGEN International Sales Branch 41 22 780 4111 Fax 41 22 780 4770 Hewlett Packard S A ISB 39 rue de Veyrot 1217 MEYRIN 1 GENEVE SUISSE Italy 02 9212 2336 2475 Fax 02 92101757 Hewlett Packard ltaliana S P A Ufficio Parti di ricambio Via G Di Vittorio 9 20063 Cernusco s N MI Japan 03 3335 8333 Hewlett Packard Japan Ltd 29 21 Takaido Higashi 3 chone sugninami ku Tokyo 168 8585 Latin America Headquarters 305 267 4220 Fax 305 267 4247 5200 Blue Lagoon Drive Suite 930 Miami FL 33126 Mexico 52 5 258 4600 Fax 54 1 258 4362 Hewlett Packard de M xico S A de C V Prolongaci n Reforma 470 Colonia Lomas de Santa Fe C P 01210 M xico D F Netherlands O 33 450 1808 Elsewhere in the world Fax O 33 456 0891 Hewlett Packard Nederland B V Parts Direct Service Hewlett Packard Company Intercontinental Headquarters 3495 Deer Creek Road Basicweg 10 3821 BR
63. me governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer can not disclaim or not allow limitations on the duration of implied warranties 3 FORCONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS HP Year 2000 Warranty Subject to all of the terms and limitations of the HP Limited Warranty Statement stated above HP warrants that this HP Product will be able to accurately process date data including but not limited to calculating comparing and sequencing from into and between the twentieth and twenty first centuries and the years 1999 and 2000 including leap year calculations when used in accordance with the Product documentation provided by HP including any instructions for installing patches or upgrades provided that all other products e g hardware software firmware used in combination with such HP Product s prop
64. n disconnecting the end of the printer power cord from the electrical source
65. nkjet Transparency Film eR HP Premium Inkjet Rapid Dry Transparencies C Landscape R Other Transparency Films SS HP Banner Paper r Mirror Image E HP Matte Greeting Cards White Quarter fold e L HP Glossy Greeting Cards White Haltfold T Hotete dp HF Felt textured Greeting Cards HP Professional Brochure amp Flyer Paper Glossy F xm v b HP Professional Brochure amp Flyer Paper Matte r Two Sided Printing S HP Iron On T Shirt Transfers HP Restickables Large Square Inkjet Stickers c Book HP Restickables Large Round Inkjet Stickers C Inkjet Hagaki Tablet ialty P z etter 8 5x11 in I Multiple Pages per Sheet T Poster Printing Letter 8 5 x 11 in Legal 8 5 x 14 in 7 Pages per Sheet G 272 4 Pages per sheet fig Dray Page Border Cs Index Card 3 x 5 in Index Card 4 x 6 in mr les Index Card 5 x 8 in 3 F Start Printing from Last Page Copies 1 Photo 4 x 6 in 102 x 152 mm with tear off tab B Card 105 x 148 5 mm 5 No 10 Envelope 4 12 x 3 5 in T HP Preview Factory Settings A2 Envelope 4 38 x 5 75 in C6 Envelope 114 x 162 mm DL Envelope 110 x 220 mm Banner Letter 8 5 x 11 in ea em ee Banner 54 210 x 297 mm ize 8 User Defined Paper Size 8 50 x 11 in HP print settings to choose Setup Tab Paper Type Choose HP Iron On T Shirt Transfers Guidelines to remember When you print a mirror imaged document the text and pictur
66. nt Cartridge Status on page 25 for more information m Resume Button and Light When this light flashes an action is needed such as load paper or clear a paper jam To continue printing press the Resume Button See What do the flashing lights mean on page 40 Power Button and Light Use the Power Button to turn the printer on and off When the green light above the Power Button flashes printing is in progress Always use the Power Button on the front of the printer to turn the printer on and off Using a power strip surge protector or a wall mounted switch to turn the printer on and off may cause premature printer failure Printing Basics Paper Trays Fold Up Tray The Fold Up tray at the front of the printer contains the IN and OUT trays The Fold Up tray must always be lowered to print or to access the ink cartridges Fold Up tray in up position IN Tray To print place paper or other media types in the IN tray Lower the Fold Up tray and pull out the IN tray Be sure to slide the paper guides out of the way before loading the media print side down Slide all media as far as it will go into the IN tray Once you insert the media you want to use slide the paper guides so they rest snugly against the media When printing on small media make sure the IN tray is pushed back in Paper width guide Paper width quide P g Paper length guide IN tray pushed in When printing on legal sized paper l
67. ocal HP Sales Office and ask for the HP InkJet Printer Family Paper Specifications Guide HP part number 5961 0920 A 7 Ordering Information To order printer supplies or accessories call your nearest HP dealer or call HP DIRECT at the Following numbers for fast shipping service In the U S you can buy supplies and accessories directly from HP at www hpshopping com or call the HP Shopping Village at 1 888 999 4747 Argentina 54 1 787 7100 Fax 54 1 787 7213 Hewlett Packard Argentina Montaneses 2150 1428 Buenos Aires Argentina Australia New Zealand 03 895 2895 China Resources Bldg 26 Harbour Road Wanchai Hong Kong Austria South East Area 43 0222 25 OOO ext 755 Fax 43 0222 25 OOO ext 610 Hewlett Packard Ges m b H Ersattzteilverkauf Lieblg 1 A 1222 Wien Belgium 02 778 3092 or 3090 3091 Fax 02 778 3076 Hewlett Packard Belgium SA NV 100 bd de la Woluwe Woluwedal 1200 BRUXELLES Brazil Centro de Informacoes HP Grande Sao Paulo 822 5565 Demais Localidades 0800 157751 Fax 011 829 7116 Centro de Informacoes HP Hewlett Packard Brasil S A Caixa Postal 134 Rua Clodomiro Amazonas 258 CEP 04534 011 S o Paulo SP Canada 800 387 3154 905 206 4725 Fax 905 206 3485 3739 Hewlett Packard Canada Ltd 5150 Spectrum Way Mississauga Ontario LAW 5G1 Toronto 416 671 8383 Chile 56 2 203 3233 Fax 56 2 203 3234 Hewlett Packard de Chile SA Av Andres Be
68. ossy F me HP Professional Brochure amp Flyer Paper Matte E Two Sided Printing HP Iron On T Shirt Transfers HP Restickables Large Square Inkjet Stickers EE ook 5 HP Restickables Large Round Inkjet Stickers Pe AS m Page Settings Inkjet Hagaki B Tablet Paper Type Papers Plain Paper m aA E Multiple Pages per Sheet I Poster Printing Paper Size A cu 7 Pages per Sheet 277 Letter 8 5 x 11 in C 4 Pages per Sheet C3 j raw Page Borde CA Scale to Fit Draw Page Border 4 Banner Printin hoton i T x ii 2 jv foto Index Card 5 x 8 in 3 Start Printing from Last Page Copies 1 Photo 4 x 6 in 102 x 152 mm with tear off tab Pr Factory Settings AB Cardit 09x 149 5 mm C HP Preview Factory Settings Cancel Apply Help Banner Letter 8 5 x 11 in Cancel Apply Help Banner A4 210 x 297 mm Size 8 50 x 11 in User Defined Paper HP print settings to choose Setup Tab Paper Type Choose Plain Paper Print Quality Choose Normal Paper Size Choose appropriate envelope size Features Tab Orientation Choose appropriate orientation Two Sided Printing Unchecked Setup Tab Paper Type Choose Plain Paper Print Quality Choose Normal Paper Size Choose appropriate envelope size Features Tab Orientation Choose appropriate orientation Two Sided Printing Unchecked Guidelines to remember Make sure the OUT Tray Flap is in the down position Avoid
69. per size in the Setup tab See Setup Tab on page 6 You may have selected the Make sure the margins are within the printable wrong margins area See Minimum Printing Margins on page 5 You may have accidentally Uncheck Poster Printing in the Features tab left Poster Printing on See Features Tab on page 7 41 Getting Help When Things Go Wrong Is there a problem with your printout continued What is the problem Possible cause To solve the problem media intended for HP DeskJet printers Print quality is dramatically improved if you print on paper specifically designed for a certain output photographs for example rather than using plain paper You may be printing on the Make sure that the media is loaded print side wrong side of the media down You may not have selected Make sure that you have selected the correct the correct paper type in the paper type in the Setup tab See Setup Tab printer software on page 6 You may be printing in Draft Click Normal or Best instead of Draft on the mode Setup tab See Setup Tab on page 6 If you have smearing you 1 Click Normal or Draft instead of Best on may be using too much ink the Setup tab See Setup Tab on page 6 2 Reduce the amount of ink by going to the Advanced tab and using the Ink Volume slider See Advanced Tab on page 7 3 Increase the dry time by going to the Advanced tab and using the Dry Time slider See Advanced Tab on page 7
70. plk PODER Portuguese ptb U S Letter 216 x 279 mm 8 5 x 11 in Russian em A4 210 x 297 mm Swedish eve Envelopes Thai tha U S No 10 105 x 241 mm 4 3 x 9 5 in Invitation A2 111 x 146 mm 4 37 x 5 75 in DL 220x110 mm C6 114x162 mm Index Greeting Cards 76 x 127 mm G x 5 in 102x152 mm 4 x 6 in 127 x 203 mm 5 x 8 in A6 105 x 148 5 mm Hagaki 100 x 148 mm Labels U S Letter 216 x 279 mm 8 5 x 11 in A4 210 x 297 mm Transparencies U S Letter 216 x 279 mm 8 5 x 11 in A4 210 x 297 mm Photo with tear off tab 52 102 x 152 mm 4 x 6 in Legal Information Regulatory Notices Hewlett Packard Company This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett Packard Company may cause harmful interference and void your authority to operate this equipment Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules For further information contact Hewlett Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto Ca 94304 415 857 1501 More About Your Printer NOTE This equipment has been t
71. print cartridges 25 printer 3 margins minimum printing A 5 media see paper metric paper sizes 52 mirror image 7 56 modes 2400 dpi 51 Best 51 Draft 51 Normal 51 printing speeds 51 multiple copies 7 multiple papes per sheet page borders 7 N Normal mode 6 51 O online support web site iv operating environment 51 ordering parts and accessories A 8 supplies A 6 orientation 7 OUT tray flap 3 P paper adjusting paper guides 2 printing on different types 9 specifications 51 A 5 supplies A 7 User Defined Size 52 weight recommended 51 paper guides 2 paper jams clearing 36 40 paper orientation landscape 7 41 A 2 portrait 7 41 A 2 paper sizes resizing to fit 6 selecting 6 specifications 52 A 5 User Defined 52 paper trays adjusting paper guides 2 capacity iii 52 envelope slot 3 IN tray 2 OUT tray 3 positions 2 paper types selecting 6 parallel cable setup 49 parts numbers A 6 ordering A 6 supplies A 6 photographs printing 10 11 portrait orientation 7 41 A 2 posters printing 16 17 Power button 51 consumption 51 cord iii cord ordering A 6 light 51 previewer 7 print cartridge status 25 icons 26 Print Cartridge Status light 51 print cartridges cleaning 30 31 damage from refilling 32 light 28 low on ink 26 ordering A 6 part numbers 8 27 32 A 6 problems 28 29 recommended temperatures 29 replacement 27 status 25 status light 1 storing 29 using 29 print in grayscale
72. r 254 mm 010 in on HP transparency films Media Weight Paper U S Letter 60 to 90 g m 16 to 24 lb Legal 75 to 90 g m 20 to 24 lb Envelopes 75 to 90 g m QO to 24 lb Cards 110 to 200 g m 110 lb index max Banner Paper 60 to 90 g m 16 to 24 lb Approximate figures Exact speed will vary depending on the system configuration software program and document complexity A High Resolution Mode of 2400 x 1200 dpi is also available by unchecking PhotoREt when a photo paper type is selected 5 More About Your Printer Media Handling Language codes Sheets up to 100 n up to 20 sheets The language codes for locating the Envelopes up to 15 dosread txt file on the printer software CD are Eius peus listed below This text file is in the KlLanguage Greeting cards up to 5 cards Transparencies up to 25 code gt djcp directory on the CD Labels up to 20 sheets of labels use only U S letter or A4 sized sheets Language Code OUT tray Chinese Simplified chs capacity up to 50 sheets Chinese Traditional cht Czech cs Pieds ie Danish Pid Paper German deu U S Letter 216 x 279 mm 8 5 x 11 in English anu Legal 216 x 356 mm 8 5 x 14 in Spanish esm Executive 184 x 279 mm 7 25 x 10 5 in Finnish fin A4 210 x 297 mm French fra A5 148 x 210 mm Hungarian hun B5 JIS 182 x 257 mm Italian ita User Defined Korean kor Width 77 to 216 mm 3 0 to 8 5 in d nd Length 127 to 356 mm 5 0 to 14 in Borea bd Polish
73. recyclable and all use a single polymer Product Longevity To ensure the longevity of your DeskJet Printer HP provides the Following Extended Warranty HP SupportPack provides coverage for the HP hardware and product and all HP supplied internal components HP SupportPack must be purchased by the customer within 30 days of purchase Contact the nearest HP dealer about this service Spare Parts and Consumables are available for five years after production has stopped Product Take back To return this product and ink cartridges to HP at the end of its useful life call your local HP Sales or Service Office for instructions Energy Consumption This printer was designed with energy conservation in mind This printer averages 4 watts in stand by mode Not only does this save natural resources but it also saves money without affecting the high performance of this printer This product qualifies for the ENERGY STAR Program U S and Japan ENERGY STAR is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR is a US registered service mark of the US EPA As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency Lng Energy consumption in off mode When the printer is off a minimal amount of energy is still being consumed Energy consumption can be prevented by turning the printer power off the
74. ridges 8 electronic User s Guide 8 tab 8 test page 8 toolbox 8 Services tab 8 Windows 3 1x A 3 setting up printer ili settings see print settings setup parallel cable 49 problems 33 35 USB cable 50 Setup tab 6 Windows 3 Ix A 2 single envelope slot 3 size media 52 Scale to Fit 6 selecting settings 6 User Defined Paper Size 6 52 software compatibility 51 software see printer software specifications 51 A 5 speed printing 51 status Print Cartridge Status light 1 streaking ink 30 stuck paper see paper jams supplies A 6 ordering A 6 paper and other media A 7 part names and numbers A 6 system requirements A 5 58 T tablet binding 22 23 tabs Advanced 7 Configuration 8 Estimated Ink Levels 8 Features 7 How Do I A 4 Printer Services 8 Setup 6 technical support 45 Toolbox DeskJet 8 A 4 transfers printing 16 17 transparencies ordering A 7 printing 18 19 specifications 52 trays adjusting length and width 2 capacity 52 envelope slot 3 12 Fold up 2 IN tray 2 52 OUT tray 52 OUT tray flap 3 positions 2 use 2 troubleshooting see problems two sided printing 7 22 U Universal Serial Bus see USB updates for software 46 USB cable setup 50 enabling 35 hubs 35 inscreasing speed 39 installation 35 50 problems 35 38 39 User s Guide electronic iv User s Guide ordering A 6 W warranty extensions 48 statement 54 web sites iv 32 33 A 6 A 8 Windows 3 1x Features A 2 printer properties
75. running low on ink Print cartridges are operational To solve the problem Insert a print cartridge if it is missing Remove and reinsert the existing print cartridge If there is still a problem verify that the cartridge is an HP C6578 Series cartridge If the problem persists replace the cartridge Insert a print cartridge if it is missing Remove and reinsert the existing print cartridge If there is still a problem verify that the cartridge is an HP 51645 Series cartridge If the problem persists replace the cartridge Consider replacing the color cartridge with an HP C6578 Series cartridge Consider replacing the black cartridge with an HP 51645 Series cartridge No problems Using and Caring for Your Print Cartridges E Replacing Print Cartridges Note When buying replacement print cartridges check the part numbers carefully The print cartridge numbers for your printer are e Black HP 51645 Series amp Tri Color HP C6578 Series Note When a print cartridge runs out of ink leave the empty cartridge in the cradle until you can replace it The printer does not print with only one print cartridge in the cradle To replace a print cartridge 1 To access the print cartridge cradle lower the Fold Up tray and then press the Power Button to turn on the printer Cartridge Cradle latch 2 Open the top cover The cradle moves to an accessible position 3 Raise the cradle
76. s see page 52 If you have diskettes the file is Located on the HP DeskJet Control Panel for DOS diskette IF you are a Windows 2000 Professional user visit HP s web site at http www hp com cposupport eschome html for more information For Windows 3 1x Users Windows 3 1x specific information is only found in the Electronic Appendix of the electronic User s Guide IF you have Adobe Acrobat Reader on your computer begin the printer software installation process and select View User s Guide f you do not have Adobe Acrobat Reader on your computer begin the printer software installation process select View User s Guide then follow on screen instructions to install Adobe Acrobat Reader Begin the printer software installation process again and select View User s Guide Whenever you want to view your electronic User s Guide insert your printer software CD or diskette begin the software installation and select View User s Guide LN Printing Basics Buttons and Lights The HP DeskJet printer buttons shown below let you turn the printer on and off cancel a print job or resume printing The lights give you visual cues about the state of your printer The buttons and lights from left to right are x Cancel Button Press this button to cancel the current print job Print Cartridge Status Light When lit the light above this symbol indicates that you need to check the status of your print cartridges See Pri
77. s 16 17 labels 14 15 mirror image 7 multiple copies 7 multiple pages per sheet 7 orientation 7 photographs 10 11 posters 16 17 quality 28 42 tablet 22 23 transparencies 18 19 two sided book 7 22 23 two sided tablet 7 22 23 printing problems see problems problems banner printing 43 blank page came out of printer 37 CD not reading 33 error writing to USB port 38 Fax 37 Flashing lights 40 help 33 ink streaks 30 installing printer software 34 jam 36 lights Flashing 40 LPT error 38 missing lines or dots 30 no page not came out 36 output 41 42 page did not print 36 paper jam 36 parts of output in wrong place 41 parts of output missing 30 41 photos 44 power light flashing 40 print cartridge status light flashing 40 print cartridges 29 print quality 42 44 printing 36 44 resume light flashing 40 slow printer 39 software installation 34 software not reading 33 too much ink 42 USB 35 38 Q quality iii See print quality Quick Start Poster ordering A 6 R rear access door removing 36 40 replacment parts A 6 regulatory notices 53 release notes iv requirements system A 5 resolution 2400 dpi 6 51 best 6 51 color 51 draft 6 51 normal 6 51 specifications 51 57 Resume button 51 Resume light 51 S Scale to Fit 6 selecting paper size 6 paper type 6 print settings 6 Services calibrate the printer 8 clean print cart
78. st recent software updates see page 45 for web site addresses Be patient If you meant to disable PhotoREt be patient If you didn t mean to disable PhotoREt go to the Setup tab and click PhotoREt See Setup Tab on page 6 Attach the printer s USB cable directly to the computer rather than at the end of a daisy chain Avoid using other devices in the daisy chain while printing Enable Hardware ECP to speed photo printing 1 Open the HP DeskJet Toolbox see page 8 2 Click on the Configuration tab 3 Check Attempt to Use Hardware ECP 4 Apply your changes and try printing your photo again 39 Getting Help When Things Go Wrong ee N M O N What do the flashing lights mean What is the problem Possible cause E solve the problem The Power Light is Mia printer may be receiving k patient flashing data The Resume Light is You may be out of paper 1 Insert paper flashing 2 Press the Resume Button 9 You may have a paper jam 1 Pull the paper out of either the IN tray or the OUT tray 2 Press the Resume Button on the front of the printer 3 If you were printing labels make sure a label did not become unglued from the label sheet while going through the printer 4 f the paper jam has cleared print your document again If the paper jam hasn t cleared open the Rear Access Door by turning the knob counter clockwise and removing the door Pull the jammed paper out of the
79. t stops 2 Choose the print settings that match the type and size of the envelope 3 Print the media gt 1 Slide out both of the paper guides and remove all paper from the IN tray 2 Slide up to 15 envelopes with their flap side on the left and flap facing up into the IN tray as far as they will go 3 Slide the paper guides snugly against the edges of the envelopes 4 Choose the print settings that match the type and size of the envelopes 5 Print the envelopes gt 12 Beyond the Basics m Features Tab Setup Tab Features Ta i HP Bright White Inkjet Paper i i HP Premium InkJet Paper HP DeskJet 930C Series HP DeskJet 930C Series LX HP Premium InkJet Heavyweight Paper xi Other Inkjet Papers i HP Premium Photo Paper Glossy Setul Features Advanced Setup Features Advanced HP Premium Plus Photo Paper Glossy P HP Premium Plus Photo Paper Matte m Orientation i hi HP Photo Paper asscecenessuiteg Print Quality Other Photo Papers i Portrait HP Premium Inkjet Transparency Film eee C Draft HP Premium Inkjet Rapid Dry Transparencies C Landscape Eu Other Transparency Films m HP Banner Pa Mirror Image o iNormat HP Matte Greeting Cards White Quarter fold pate ION Rotate 180 papaa HP Glossy Greeting Cards White Half fold agiata Lo C Best HP Felt textured Greeting Cards i HP Professional Brochure amp Flyer Paper Gl
80. the Print Cartridge Status Light ef is of the print cartridges blinking lift the printer s cover check the Print Cartridge Status Verify that the print cartridges are installed properly See page 27 The printer may be slow If the Power Light is blinking the printer is in the process of printing Be patient The printer is waiting for you If the Resume Light is flashing press the to press the Resume Button Resume Button 9 There may be a paper jam 1 Pull the paper out of either the IN tray or the OUT tray 2 Press the Resume Button on the front of the printer 3 If you were printing labels make sure a label did not become unglued from the label sheet while going through the printer 4 f the paper jam has cleared print your document again 5 f the paper jam hasn t cleared open the Rear Access Door by turning the knob counter clockwise and removing the door 6 Pull the janmed paper out of the printer then replace the Rear Access Door The Fold Up tray may notbe 1 Lower the Fold Up tray down 2 Slide out both of the paper guides and pull out the IN tray 3 Load paper and print your document again The Rear Access Door may be 1 Insert the Rear Access Door missing 2 Print your document again 36 Getting Help When Things Go Wrong lt gt jn Why won t it print continued What is the problem Possible cause To solve the problem out of th
81. tray Insert up to 30 sheets of photo paper printable side down into the IN tray Slide the paper guides snugly against the edges of the paper Choose the print settings that match the type and size of the photo paper Print the photos Ff Small Media larger than 100 x Make sure the IN tray is pushed in F148 mm 4x5 5 8 inl Raise the OUT Tray Flap to the up position Insert small media into the IN tray as far as they will go Slide the paper guides snugly against the edges of the media Lower the OUT Tray Flap Choose the print settings that match the type and size of the media Print gt 10 Beyond the Basics Paper Type F b Setup Tab Features Ta i HP Bright White Inkjet Paper i i HP Premium InkJet Pap HP DeskJet 930C Series HP DeskJet 330C Series LX HP Premium InkJet Heavyweight Paper ES HP Premian Photo Paper Gi S F Ad d remium Photo Paper Glossy etu eatures ance Setup Features Advanced l HP Premium Plus Photo Paper Glossy H HP Premium Plus Photo Paper Matte r Orientation Pi li HP Photo Paper rint Quality Other Photo Papers Portrait HP Premium Inkjet Transparency Film Lire rane C Draft HP Premium Inkjet Rapid Dry Transparencies C Landscape zi Other Transparency Films Bom HP Banner Paper Mirror Image i iNormat HP Matte Greeting Cards White Quarter fold Rotate dB papua HP Glossy Greeting Cards
82. tter 8 5 x 11 in Feel 4 Pages per Sheet Cag A5 148 x 210 mm gt Cul I Scale to Fit B5 182 x 257 mm Js Dray Page Border E m B P g Index Card 3 x 5 in anner Printi Index Card 4 x B in m Mm i ting Arisa Index Card 5 x 8 in 3 T Start Printing from Last Page Copies 1 Factory Settings Lem cs oo HP print settings to choose Setup Tab Paper Type Choose appropriate type Print Quality Choose Normal Paper Size Choose appropriate size Features Tab Orientation Choose appropriate orientation Two Sided Printing Check this box then choose Book for binding on the side or Tablet for binding at the top Photo 4 x 6 in 102 x 152 mm with tear off tab A6 Card 105 x 148 5 mm User Defined Paper Size HP Preview Factory Settings men oe oem Guidelines to remember The printer prints one side of the paper first Then a message on your computer screen tells you how to reload the paper and resume printing The reverse side of the paper is then printed IF you want to do two sided printing automatically you can purchase a Two Sided Printing Module This accessory may not be available in all countries see Supplies and Accessories on page A 6 for ordering information 23 24 NOTES ing and Caring for Your Print Cartridges Print Cartridge Status The Print Cartridge Status Light flashes when one Print Cartridge Status L
83. ur Paper Type PhotoREt provides the best results when printing photos To access the highest resolution possible 2400 dpi uncheck this box The standard buttons at the bottom of every Printer Properties dialog box are shown here Cancel Cancels your changes and Factory Settings Returns all of the closes the dialog box tab settings to the factory defaults 2 Help Displays a message usse telling you to click your right m ow ce oo ss Af Mouse button for help OK Accepts your changes and Apply Applies your changes closes the dialog box Printing Basics Features Tab Look here to see your current settings Choose the best page orientation Click Portrait Click Landscape for horizontal page BS Features Advanced m i for vertical page layout HP DeskJet 930C Series layout m Orientation Portrait Click Mirror Image to reverse the printed Landscape im ag e Mirror Image gt Rotate 180 Check here to choose a Two Sided visa Sided Pinind mm printing method Book C Tablet Book binding on the side Tablet binding on the top d Pages ce Shes Poster Printing AR 2 Pages per Sheet Z7 Check here to print multiple pages S uus d per sheet Choose Draw Page Border ia Start Printing from Last Page Copies i Two or four pages per sheet P
84. ur computer 3 Click Start gt Run 4 Browse the CD select Setup then click Open 5 The setup exe file will appear in the dialog box Click OK 6 Select the Remove HP DeskJet 930C Series software option to remove the software Connect the USB cable to your printer again The USB installation screen should appear again Repeat the Install USB software step See your Quick Start Poster or page 50 in this User s Guide Connect the printer directly to the USB port on the computer in What is the problem The printer is really slow Getting Help When Things Go Wrong Possible cause Your computer may have less than minimum system requirements Too many software programs may be running at the same time You may be using outdated printer software You may be printing a complex document containing graphics or photographs You may have chosen 2400 dpi by disabling PhotoREt You may be using a USB cable and other USB devices are in use You may be trying to print a photo Why won t it print continued To solve the problem 1 Check the amount of RAM and processor speed in your computer See System Requirements on page 5 2 Free up some space on your hard drive Having less than 100MB of free space on your computer s hard drive can mean longer processing times Close all unnessary software programs Check the printer driver you are using Be sure to check HP s web site for the mo
85. ve HP DeskJet 930C Series software 2 Close any virus protection programs that are active To close exit the program choose either Step a or b a Right click on the virus protection program icon and select Disable b Click the X in the upper right corner of the program s operating window 3 Exit all of your software programs See 2b above 4 Reinstall the printer software See the Install Printer Software step on the Quick Start Poster or see page 49 in this User s Guide If you are still having problems with the software installation call an HP authorized dealer or HP Customer Care For the phone number of the HP Customer Care Center nearest you see page 47 ag gt Getting Help When Things Go Wrong p The printer software won t install what s wrong continued What is the problem Possible cause To solve the problem e lt gt When connect a e Static electricity has built up 1 Disconnect the USB cable from your USB cable between the in the cable between your printer printer and my computer computer and printer 2 Unplug the printer from its power cable an Unknown device OR 3 Wait approximately 30 seconds message appears You may have a defective 4 Plug the power back into the printer USB cable 5 Plug the USB cable back into the printer 6 If Unknown device continues to appear in the New hardware found dialog replace the USB cable or use a parallel cable e lt gt When
86. x 152 mm Right 32 mm 0 125 in xeon Top 1 8 mm 0 07 in Left 32 mm 0 125 in Bottom 11 7 mm 0 46 in Right 32 mm 0 125 in Top 3 2 mm 0 125 in Cards 3 x 5 4 x 6 5 x 8 and A6 Bottom 3 2 mm 0 125 in Left 3 2 mm 0 125 in DOS margins can varu See the manual for your specific DOS one 2m SUE program for more E i Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in System Requirements Be sure your computer meets the following system requirements Operating System Minimum Processor Speed Required RAM Required Free Hard Disk Space ii Microsoft Windows NT 4 0 Pentium 66 MHz 32 MB Microsoft Windows 950r98 Pentium 66M Microsoft Windows 3 1x Pentium 66 MHz 8 MB 40 MB Enhanced mode only Ir you are printing at 2400 x 1200 dpi you will need at least 400 MB of free hard disk space Supplies and Accessories For ordering information see page A 8 Part Name Part Number Interface Cables HP IEEE 1284 Compliant Parallel Interface Cable with one 1284 A connector for the computer port and one 1284 B connector for the printer port Other Replaceable Parts DJ930C Series Printer Cleanout Access Door Assembly Accessories Two Sided Printing Module not available in all countries 2 meter length C2950A 3 meter length C2951A HP USB Compliant Interface C6518A Cable Print Cartridges Black HP 51645 Series Tri color HP 6578 Series Power Cords U S Canada Brazil Latin Am

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