HP 430239-001 User's Manual
Contents
1. 2 1 Locate and install software 2 2 Protect the computer 2 3 Protect the computer from viruses 2 3 Protect your system files 2 3 Protect your privacy 2 4 Protect the computer from power surges 2 4 Use the computer safely 2 5 Connect to a computer network 2 7 Update your software 2 8 Locate the user guides 2 8 Turn off the computer correctly 2 9 Getting Started iii Contents Troubleshooting Troubleshooting resources 3 1 Quick troubleshooting 3 2 The computer is unable to startup 3 2 The computer screen is blank 3 3 Software is functioning abnormally 3 4 The computer is turned on but not responding 3 5 The computer is unusually warm 3 6 An external device is not working 3 7 The home wireless network connection is not Working 3 8 Help and Support 3 9 Customer Care sine due feta wk eee ne 3 9 Prepare to contact Customer Care 3 10 Contact Customer Care by e mail or telephone 3 10 Notebook tour Top components A 2 R VS EN2. Battery light Rear components o s Component RJ 45 network jack Security cable slot A 6 Getting Started Notebook tour Right side components Depending on model features may vary Refer to one of the illustrations below ee Component PC Card slot External monitor port select models only 1394 port Vent Audio out headphone jack Docking connector Audio in microphone jack Smart card reader select models only USB port Getting Started Notebook tour Left side components ego Component Power connector Vent RJ 11 modem jack Optical drive Powered USB port Optical drive light select models only A 8 Getting Started Notebook tour Bottom components Component Speaker Hard drive bay Memory module compartment Business card holder Vents 3 Mini Card compartment Battery release latches 2 Bluetooth compartment Battery bay Getting Started A 9 Connect to the Internet from your home The computer includes hardware and software that allows you to connect to the Internet Before you can access the Internet you must E Choose an Internet service provider ISP M Choose the type of Internet connection you want such as broadband wireless or dial up and connect the hardware Q Internet hardware and software features vary depending on the compute
3. Q Components included with the computer may vary by region and by model Getting Started 1 1 First time setup y ean Component Battery Power cord HP Smart AC Adapter Modem cable optional for setup Q Use only the included AC adapter or one approved for this computer Q Unless you use dial up networking the modem cable is optional for setup 1 2 Getting Started First time setup Set up the computer To set up the computer you will 1 Insert the battery into the computer 2 Connect the computer to external power Q The battery begins to charge 3 Turn on the computer 4 Set up the software 5 Create recovery discs recommended Refer to Appendix C Backup and recovery for instructions CAUTION To prevent file corruption and to ensure that the correct drivers are installed M Do not set up the computer for the first time while the computer is docked in an optional docking device M During the hardware and software setup procedures LY Do not unplug the computer from external power 1 Do not shut down the computer or initiate Sleep or Hibernation Getting Started 1 3 First time setup Step 1 Insert the battery To insert a battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery into the battery bay until it is seated The battery release latches a
4. Refer to Appendix C Backup and recovery for detailed instructions Getting Started 2 Next steps Install additional hardware and software Identify and install hardware To see a list of hardware installed on the computer 1 Select Start gt Computer gt System properties 2 In the left pane click Device Manager Q Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing applications running utilities or changing Windows settings Refer to Windows online Help for more information You can also add hardware or modify your device configurations using Device Manager To install additional hardware such as an optional printer follow the instructions provided by the hardware manufacturer to install the device and any required drivers Getting Started 2 1 Next steps Locate and install software The computer includes software that may be E Preinstalled on your hard drive To see a list of the ready to use software preinstalled on the computer 1 Select Start gt All Programs 2 Double click the program you want to open E Provided on a CD or DVD To install a software program from a disc 1 Insert the disc into your optical drive 2 When the installation wizard opens follow the on screen instructions 3 Restart the computer if prompted to do so E Preloaded softwa
5. The computer is turned on but not responding Runa virus scan For information about using the antivirus resources on the computer refer to Protect the computer from viruses in Chapter 2 Next steps 3 4 Getting Started Troubleshooting The computer is turned on but not responding If the computer is turned on but not responding to software or keyboard commands turn off the computer by using the standard shutdown procedure 1 Save your work and close all open programs 2 Shut down the computer through the operating system by clicking Start clicking the arrow next to the Lock button and then clicking Shut Down If you are unable to turn off the computer using this procedure try the following emergency procedures in the sequence provided CAUTION Emergency shutdown procedures result in the loss of unsaved information M Press ctrl alt delete Then in the lower right corner of the screen click the Power button M Press and hold the power button for at least 5 seconds MH Disconnect the computer from external power and remove the battery Getting Started 3 5 Troubleshooting The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Then be sur
6. Troubleshooting The computer screen is blank If the computer is on but the screen is blank the computer may be in the Sleep state or in Hibernation or may not be set to display the image on the computer screen Try the suggestions below to resolve the issue M To exit Sleep or Hibernation briefly press the power button Sleep and Hibernation are energy saving features that can turn off the display Sleep and Hibernation can be initiated by the system while the computer is on but not in use or when the computer has reached a low battery level To change these and other power settings select Start gt Control Panel gt System and Maintenance gt Power Options M To transfer the image to the computer screen press fn f4 On most models when an optional external display device such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external display devices and simultaneous displays on all devices Getting Started 3 3 Troubleshooting Software is functioning abnormally If the software becomes unresponsive or responds abnormally restart the computer by clicking Start clicking the arrow next to the Lock button and then clicking Restart If you cannot restart the computer using this procedure refer to the next section
7. num lock light identifying A 2 O operating environment specifications D 1 operating system displaying version number 3 10 optical drive light identifying A 8 optical drive identifying A 8 overheating computer 3 6 safety considerations 2 6 P PC Card slot identifying A 7 pointing stick buttons identifying A 4 pointing stick identifying A 4 Index 3 Index ports 1394 A 7 external monitor A 7 USB A 7 A 8 power running the computer on battery 1 6 1 7 turning on computer 1 8 3 2 power button identifying A 2 power connector 1 5 identifying A 8 power cord connecting 1 5 identifying 1 2 power lights identifying A 2 A 6 on off 1 8 3 2 power surge 2 4 Presentation button identifying A 2 printer 3 7 Product Id 3 10 rated input power specifications D 2 reader fingerprint A 2 registration number operating system 3 10 regulatory information notices 2 6 Regulatory Safety and Environmental Notices 2 6 release latches battery A 9 right pointing stick button identifying A 4 RJ 11 modem jack identifying A 8 RJ 45 network jack identifying A 6 S Safety and Comfort Guide 2 5 security cable slot identifying A 6 serial number See service tag 3 10 serial number computer 3 10 service tag 3 10 set up the software 1 9 Sleep 3 3 slots PC Card A 7 security cable A 6 smart card A 7 smart card reader identifying A 7 software updates 2 8 software antiviru
8. such as computers telephones printers headsets speakers and cameras For information on using a Bluetooth device refer to the Bluetooth online Help For information on connecting the computer to the Internet when you are not connected to a network refer to Appendix B Connect to the Internet from your home Getting Started 2 7 Next steps Update your software Most software including the operating system is updated frequently by the manufacturer or provider Important updates to the software included with the computer may have been released since the computer left the factory Some updates may affect the way the computer responds to optional software or external devices Many updates provide security enhancements Update the operating system and other software provided on the computer as soon as the computer is connected to the Internet To access update links for the operating system and other software provided on the computer Select Start gt Help and Support Locate the user guides User guides regulatory and safety notices and other resources that provide information about using the computer are available through Help and Support select Start gt Help and Support gt User Guides or on a User Guides disc included with some models For more information about resources and support refer to Chapter 3 Troubleshooting 2 8 Getting Started Next steps Turn off the computer c
9. mobile Internet access you can use a wireless connection A wireless network set up at home requires a wireless router purchased separately To learn about setting up wireless access visit http www hp com go techcenter wireless English only E Dial up You can access the Internet by dialing into a service provider using a modem cable connected to the RJ 11 modem jack Getting Started B 3 C Backup and recovery HP Backup and Recovery Manager provides several ways to back up the system and to recover optimal system functionality Q HP installed drivers utilities and programs can be copied to a CD or to a DVD using the HP Backup and Recovery Manager Q Formatted DVD RW and DVD RW double layer discs are not compatible with HP Backup and Recovery Manager Q The computer must be connected to external power before you perform backup and recovery procedures Safeguard your data To safeguard your documents store personal files in the Documents folder and periodically create a backup copy of the folder Getting Started C 1 Backup and recovery Back up the system Using HP Backup and Recovery Manager you can M Back up specific files and folders E Back up the entire hard drive M Back up modifications since your last backup using HP system recovery points M Schedule backups Back up specific files or folders You can back up specific files or folders to the recovery partition on th
10. O invent Getting Started HP Compaq Notebook PC Document Part Number 430239 001 January 2007 This guide explains how to set up your hardware and software and begin using the computer in Windows Enhanced for Accessibility Copyright 2007 Hewlett Packard Development Company L P Windows is a U S registered trademark of Microsoft Corporation Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Getting Started HP Compaq Notebook PC First Edition January 2007 Document Part Number 430239 001 Contents 1 First time setup Identify required hardware 1 1 Set up the computer 1 3 Step 1 Insert the battery 1 4 Step 2 Connect the computer to external power 1 5 Step 3 Turn on the computer 1 7 Step 4 Set up the software 1 9 Step 5 Create recovery discs recommended 1 10 2 Next steps Install additional hardware and software 2 1 Identify and install hardware
11. S ner a hae nea Rat paises eat mated A 3 Pointing devices A 4 Wireless antennae select models only A 5 Front components A 6 Rear components A 6 Right side components A 7 Left side components A 8 Bottom components A 9 Connect to the Internet from your home Choose an ISP 2 020 knee edn ak dane baie B 1 Use the New Connection Wizard B 2 Choose the type of Internet connection B 3 Getting Started Contents C Backup and recovery Safeguard your data C 1 Back up the system C 2 Back up specific files or folders C 2 Back up the entire hard drive C 3 Back up modifications made to the system C4 Schedule backups C 5 Recover the system C 6 Create recovery discs highly recommended C 7 Perform a recovery C 9 D Specifications Operating environment D 1 Rated input power D 2 Index Getting Started v L First time setup Identify required hardware To set up the computer for the first time you will need the computer AC adapter power cord and the battery
12. an to use or transport the computer in extreme environments Factor Metric U S Temperature Operating not writing to optical disc 0 Cto 35 C 32Ft095F Operating writing to optical disc 5 to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia ss 15mto3 048m 50ftto 10 000 ft _ Nonoperating 14 7 to 4 4 psia 15 m to 12 192m 50 ft to 40 000 ft Pounds per square inch absolute psia is another unit of measurement for altitude Getting Started D 1 Specifications Rated input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this HP computer The computer is capable of accepting DC power within the following specifications Input power Rating Operating voltage 18 5 V dc 3 5 A 65 W Operating current 3 5 A This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms D 2 Getting Started 1394 port identifying A 7 A AC adapter co
13. d in Help and Support Protect your system files The HP Backup and Recovery Manager provides several ways to back up the system and to recover optimal system functionality Refer to Appendix C Backup and recovery for additional information Getting Started 2 3 Next steps Protect your privacy When you use the computer for e mail network or Internet access it is possible for unauthorized persons to obtain information about you or the computer To optimize the privacy protection features included with the computer Keep the operating system and software updated Many software programs contain security enhancements Use a firewall A firewall is software that monitors incoming traffic on the computer Some firewalls also monitor outgoing traffic Protect the computer from power surges To protect the computer from the power surges that may be caused by an uncertain power supply or an electrical storm Plug the computer power cord into an optional high quality surge protector Surge protectors are available from most computer or electronics retailers During an electrical storm either run the computer on battery power or shut down the computer and unplug the power cord If applicable to your location provide surge protection on the modem cable that connects the modem to a telephone line Telephone line surge protectors are available from most computer or electronic retailers in some regions 2 4 Gettin
14. e large enough to store a copy of the full factory image You choose whether you want to store that copy on the recovery partition on another drive or on external recovery discs Q Before using HP Backup and Recovery Manager try repairing the system by running Windows System Restore For more information select Start gt Help and Support and then search for System Restore The HP Backup and Recovery Manager allows you to E Create recovery discs highly recommended The recovery discs are used to start up boot the computer and to restore the full factory image operating system and software in case of system failure or instability If you do not have a CD or DVD burner a copy of the entire hard drive image can be stored on another hard drive or on a network drive MH Perform a recovery You can perform a full system recovery or recover important files from a recovery partition on the hard drive from another drive or from recovery discs that you create C 6 Getting Started Backup and recovery Create recovery discs highly recommended After setting up the computer for the first time you can create a set of recovery discs of the full factory image using Recovery Media Creator in the HP Backup and Recovery Manager The recovery discs are used to start up boot the computer and recover the operating system and software to factory settings in case of system failure or instability CAUTION Aft
15. e hard drive to an optional external hard drive or to discs Q This process will take several minutes depending on the file size and the speed of the computer To back up specific files or folders 1 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager The HP Backup and Recovery Manager opens 2 Click Next 3 Click Back up to protect system settings and important data files and then click Next 4 Click Back up individual files and folders and then click Next The Backup Wizard opens C 2 Getting Started Backup and recovery 5 Click Next 6 Click Back up selected files from most common locations Recommended Click Advanced Backup Experienced users to access advanced filtering techniques Click Next 8 Follow the on screen instructions Back up the entire hard drive When you perform a complete backup of the hard drive you are saving the full factory image including the Windows operating system software applications and all personal files and folders Q A copy of the entire hard drive image can be stored on another hard drive on a network drive or on recovery discs that you create Q This process may take over an hour depending on your computer speed and the amount of data being stored To back up the entire hard drive 1 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Ma
16. e to keep all vents free from obstructions while you are using the computer CAUTION To prevent overheating do not obstruct vents Use the computer only on a hard flat surface Do not allow another hard surface such as such as an adjoining printer or a soft surface such as pillows or thick rugs or clothing to block airflow Q The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 6 Getting Started Troubleshooting An external device is not working If an external device does not function as expected M Turn on the device as instructed in the device user guide Some devices may not be powered by the computer and must be turned on before the computer is turned on E Be sure that T All device connections are secure QG The device is receiving electrical power LI The device especially if it is an older one is compatible with your operating system For compatibility information refer to the device manufacturer s Web site A The correct drivers are installed and updated Drivers may be available on a CD included with the device or on the device manufacturer s Web site For more information about updating drivers select Start gt Help and Support Getting Started 3 7 Troubleshooting The home wireless network connection is not working If a home wireless network c
17. ect data files or e mails created since that recovery point After you create a recovery point you are prompted to schedule subsequent recovery points You can schedule recovery points for a specific time or event in your system C4 Getting Started Backup and recovery To create and schedule a system recovery point 1 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager 2 Click Next 3 Click Back up to protect system settings and important data files and then click Next 4 Click Create or manage Recovery Points and then click Next The Recovery Point Manager page opens 5 Follow the on screen instructions Schedule backups To schedule backups 1 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup Scheduler The Backup Scheduler page opens 2 Click Next 3 Schedule recovery points at specific intervals daily weekly or monthly or at specific events such as at system start or when you dock to an optional docking station select models only by clicking one of the available options Click Next to further define the settings A summary of your recovery point settings is displayed 4 Follow the on screen instructions Getting Started C 5 Backup and recovery Recover the system HP Backup and Recovery Manager analyzes the hard drive and creates a dedicated hard drive recovery partition on the hard driv
18. er you create the recovery discs you can increase the amount of space on the hard drive by deleting the recovery partition However doing this is not recommended If you delete this partition you will lose any information that is on the partition Q Only one set of recovery discs can be created for this computer Before creating recovery discs M Obtain high quality CD R DVD R or DVD R media Q Formatted DVD RW and DVD RW double layer discs are not compatible with HP Backup and Recovery Manager M Number each disc before inserting it into the optical drive of the computer M If necessary you can cancel Recovery Media Creator before you have finished creating the recovery discs The next time you open Recovery Media Creator you will be prompted to continue the disc creation process where you left off Getting Started C 7 Backup and recovery To create a set of recovery discs 1 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager 2 Click Next 3 Click Create factory software recovery CDs or DVDs to recover the system highly recommended and then click Next The Recovery Media Creator page opens 4 Click Next 5 Click Write to CD DVD and then click Next 6 Follow the on screen instructions C 8 Getting Started Backup and recovery Perform a recovery Performing a recovery from the recovery discs To perform a recovery from the recov
19. ery discs 1 Back up all personal files 2 Insert the first recovery disc into the optical drive and restart the computer 3 Follow the on screen instructions Performing a recovery from the hard drive There are 2 ways to initiate a recovery from the hard drive M From within Windows M From the recovery partition Initiating a recovery in Windows To initiate a recovery in Windows 1 Back up all personal files 2 Select Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager 3 Click Next 4 Click Recover important files or the entire system and then click Next 5 Click a recovery option and then click Next If you choose to recover the system the computer restarts and recovery begins 6 Follow the on screen instructions Getting Started C 9 Backup and recovery Initiating a recovery from the hard drive recovery partition To initiate a recovery from the hard drive recovery partition 1 Back up all personal files 2 Restart the computer and then press f11 before the Windows operating system loads 3 Click a recovery option and then click Next 4 Follow the on screen instructions C 10 Getting Started Specifications The following sections provide information on the computer operating environment specifications and power specifications Operating environment The operating environment information in the following table may be helpful if you pl
20. g Started Next steps Use the computer safely WARNING To reduce the risk of electric shock or damage to your equipment M Plug the power cord into an AC outlet that is easily accessible at all times M Disconnect power from the computer by unplugging the power cord from the AC outlet not by unplugging the power cord from the computer If provided with a 3 pin attachment plug on your power cord plug the cord into a grounded earthed 3 pin outlet Do not disable the power cord grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature WARNING To reduce the risk of serious injury read the Safety and Comfort Guide It describes proper workstation setup and proper posture health and work habits for computer users The Safety and Comfort Guide also provides important electrical and mechanical safety information This guide is available on the Web at http www hp com ergo and in Help and Support To access this document select Start gt Help and Support gt User Guides Getting Started 2 5 Next steps WARNING To avoid potential discomfort or burns do not block the air vents or place the computer on your lap for extended periods Also do not allow the AC adapter to contact the skin for extended periods during operation The computer is designed to run demanding programs at full power As a result of increased power consumption it is normal for the compute
21. ing A 3 expansion memory module compartment identifying A 9 external devices troubleshooting 3 7 external monitor port identifying A 7 F fingerprint reader A 2 firewalls 2 4 fn key identifying A 3 function keys identifying A 3 H hard drive bay identifying A 9 headphone jack A 7 Help and Support 3 9 Hibernation 3 3 humidity specifications D 1 l IEC 60950 compliance 2 6 IEFE 1394 port A 7 image switching among display devices 3 3 Info Center button identifying A 2 insert the battery 1 4 Internet access B 3 J jacks audio in microphone A 7 audio out headphone A 7 RJ 11 modem A 8 RJ 45 network A 6 Index 2 Getting Started Index K keys embedded numeric keypad A 3 esc A 3 fn A 3 function A 3 Windows applications A 3 Windows logo A 3 L labels service tag 3 10 LAN local area network 2 7 latches battery release A 9 display release A 6 left pointing stick button identifying A 4 lights battery 1 6 caps lock A 2 drive A 6 num lock A 2 optical drive A 8 power 1 8 A 2 A6 wireless A 6 locate user guides 2 8 M memory module compartment A 9 microphone jack A 7 Mini Card compartment A 9 Getting Started modem setting up Internet service B 3 surge protection 2 4 modem cable 1 2 modem jack A 8 monitor port external A 7 monitor external 3 3 3 7 network jack A 6 network connecting computer to 2 7 New Connection Wizard B 2
22. nager The HP Backup and Recovery Manager opens 2 Click Next 3 Click Backup to protect system and important data files and then click Next Click Back up entire hard drive and then click Next The Back up entire hard disk page opens Click Next Getting Started C 3 Backup and recovery 6 Select the location for the backup files and then click Next 7 Select the Protect data access with password check box and then type your password in the Password and Confirm boxes Q This step is optional If you do not want to password protect your data access clear the Protect data access with password check box 8 Click Next 9 Follow the on screen instructions Back up modifications made to the system When you back up modifications made to the system you are creating system recovery points This allows you to save a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes made to your system The first system recovery point a snapshot of the entire image is automatically created the first time you perform a backup Subsequent recovery points make a copy of changes made after that time HP recommends that you create recovery points M Before you add or extensively modify software or hardware MH Periodically whenever the system is performing optimally Recovering to an earlier recovery point does not aff
23. ng Started First time setup Step 4 Set up the software After the computer is turned on it will go through a brief software setup Follow the on screen instructions to set up the software Note the following M After you respond to the setup prompt you must complete the entire setup process without interruption Setup time varies E During software setup the computer may pause periodically for several minutes These normal pauses are indicated by an hourglass icon CAUTION If you are prompted to select an operating system language choose carefully On some models the languages that you do not choose are deleted from the system and cannot be restored during software setup Q To register the operating system and the computer you must be connected to the Internet For more information about connecting to the Internet refer to Appendix B Connect to the Internet from your home in this guide If you do not register during software setup you can do so at any time after software setup is complete Getting Started 1 9 First time setup Step 5 Create recovery discs recommended After setting up the computer for the first time you can create a set of recovery discs of your full factory image using HP Backup and Recovery Manager The recovery discs are used to start up boot the computer and restore the operating system and software programs to factory settings in case of system failure or instability
24. nnecting 1 5 identifying 1 2 altitude specifications D 1 antennae wireless A 5 antivirus software 3 4 audio in microphone jack identifying A 7 audio out headphone jack identifying A 7 battery charging 1 6 identifying 1 2 inserting 1 4 battery bay identifying A 9 battery light identifying A 6 on off 1 6 battery release latches A 9 bays battery A 9 hard drive A 9 Bluetooth 2 7 Bluetooth compartment A 9 Index business card holder A 9 buttons Info Center A 2 pointing stick A 4 power 1 8 A 2 Presentation A 2 volume mute A 2 wireless A 2 C cables and cords modem 1 2 power 3 2 caps lock light identifying A 2 compartments Bluetooth A 9 memory module A 9 Mini Card A 9 components bottom A 9 front A 6 keys A 3 left side A 8 pointing devices A 4 rear A 6 right side A 7 top A 2 Getting Started Index 1 Index computer turn off 2 9 turn on 1 7 computer viruses 3 4 connect the computer to external power 1 5 connecting to a computer network 2 7 connectors docking A 7 power A 8 cord power connecting 1 5 identifying 1 2 Customer Care 3 9 data safeguarding C 1 devices external troubleshooting 3 7 display release latch identifying A 6 display switching image 3 3 docking connector A 7 drive light A 6 drive light identifying A 6 drive optical A 8 embedded numeric keypad identifying A 3 environmental specifications D 1 esc key identify
25. onents included with the computer may vary by region and model The illustrations in this appendix identify the standard features included on most computer models Getting Started A Notebook tour Top components Component Power light Caps lock light Power button Num lock light Info Center button Volume mute button Wireless button Volume scroll zone Presentation button Fingerprint reader A 2 Getting Started Notebook tour Keys Component esckey Windows applications key __ fnkey Embedded numeric keypad Windows logo key Function keys Getting Started A 3 Notebook tour Pointing devices Component Pointing stick Right pointing stick button Left pointing stick button A 4 Getting Started Notebook tour Wireless antennae select models only On select computer models at least 2 wireless antennae send and receive wireless device signals These antennae are not visible from the outside of the computer For wireless regulatory notices pertaining to your region refer to the Regulatory Safety and Environmental Notices located in Help and Support ce ms Q For optimal transmission keep the areas immediately around the antennae free from obstructions Getting Started A 5 Notebook tour Front components Component Wireless light Drive light Power light Display release latch
26. onnection is not working as expected Be sure that the wireless light on the computer is on If the light is off press the wireless button to turn it on Be sure that the computer wireless antennae are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and the lights are on Be sure that the wireless router access point is properly connected to its power adapter and the cable modem and the lights are on Disconnect and then reconnect all cables and turn the power off and then back on Q For information on setting up a home wireless network connection visit http www hp com go techcenter wireless English only 3 8 Getting Started Troubleshooting Help and Support If the preceding questions and solutions did not address your problem access Help and Support by selecting Start gt Help and Support In addition to providing information about your operating system Help and Support provides Information about the computer such as model and serial number installed software hardware components and specifications Answers to questions about using the computer Product information to help you learn to use the computer and operating system features Updates for the operating system device drivers and software provided on the computer Checkups for computer functionality Automated and interactive troubleshooting repair solutions and system
27. orrectly Whenever possible turn off the computer by using the standard shutdown procedure 1 Save your work and close all open programs 2 Shut down the computer through the operating system by clicking Start clicking the arrow next to the Lock button and then clicking Shut Down If you are unable to turn off the computer with these procedures try the following emergency procedures in the sequence provided CAUTION Emergency shutdown procedures result in the loss of unsaved information M Press ctrl alt delete Then in the lower right corner of the screen click the Power button M Press and hold the power button for at least 5 seconds MH Disconnect the computer from external power and remove the battery Getting Started 2 9 3 Troubleshooting Troubleshooting resources If you experience computer problems follow the troubleshooting steps below 1 Refer to Quick troubleshooting next in this chapter 2 Access additional information about the computer and Web site links through Help and Support Select Start gt Help and Support Although many checkup and repair tools require an Internet connection other tools can help you fix a problem when the computer is offline 3 Contact Customer Care for further assistance Getting Started 3 1 Troubleshooting Quick troubleshooting The computer is unable to start up To turn on the computer press the power button When the compu
28. r and the AC adapter to feel warm or hot when used continuously The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 WARNING To reduce potential safety issues only the AC adapter or battery provided with the computer a replacement AC adapter or battery provided by HP or a compatible AC adapter or battery purchased as an accessory from HP should be used with the computer For more safety and regulatory information and for battery disposal information refer to Regulatory Safety and Environmental Notices located in Help and Support To access this document select Start gt Help and Support gt User Guides 2 6 Getting Started Next steps Connect to a computer network D The computer may have the following networking capabilities Local area network LAN M Wireless local area network WLAN E Bluetooth If you plan to connect the computer to a home office LAN or WLAN you must have a router or wireless router Refer to the documentation included with the router for additional information or refer to Help and Support for information on networking If you need assistance to connect to a company LAN or WLAN contact your network administrator If the computer has a Bluetooth device you can create a personal area network PAN to connect to other Bluetooth enabled devices
29. r model and your location Choose an ISP You must set up Internet service before you can connect to the Internet The computer includes the New Connection Wizard to help you set up a new Internet account or configure the computer to use an existing account Getting Started B 1 Connect to the Internet from your home Use the New Connection Wizard D You can use the New Connection Wizard to connect to the Internet M If you already have an account with an ISP M Ifyou have a disc from an ISP If you do not have an Internet account and would like to select an ISP from the list provided within the wizard M If you have selected an unlisted ISP and the ISP has provided you with such information as a specific IP address POP3 and SMTP settings To access the New Connection Wizard and instructions for using the wizard Select Start gt Help and Support If you are prompted within the wizard to choose between enabling or disabling Windows Firewall choose to enable the firewall B 2 Getting Started Connect to the Internet from your home Choose the type of Internet connection There are 3 basic types of Internet connection MH Broadband High speed Internet access is available through LY Cable modem LY Digital Subscriber Line DSL T Satellite T Other services For broadband access additional hardware and or software must be provided by your ISP M Wireless For high speed
30. re This is software provided on the hard drive but not ready to use To locate or install preloaded software or drivers 1 Select Start gt All Programs gt Software Setup 2 Follow the on screen instructions and select the check box next to the software program or driver you want to install Q For details about using software included with the computer refer to the software manufacturer s instructions which may be provided on disc as online Help files or on the manufacturer s Web site 2 2 Getting Started Next steps Protect the computer The information in this section is designed to protect the computer from damage caused by a virus a security breach a power surge or unsafe operation Protect the computer from viruses When you use the computer for e mail network or Internet access you expose it to computer viruses that can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Norton Internet Security is preinstalled on the computer For information about using the Norton Internet Security software select Start gt All Programs gt Norton Internet Security For more information about computer viruses type viruses in the Search fiel
31. recovery procedures Links to community forums of IT experts Customer Care If you are unable to find the help you need by using Help and Support you may need to contact Customer Care Getting Started 3 9 Troubleshooting Prepare to contact Customer Care For the fastest possible resolution of your problem have the computer and the following information available when you call or e mail Product name located on the display or keyboard Serial number s n listed on the service tag QG The service tag label is on the bottom of the computer Qi To display the service tag information on the computer screen select Start gt Help and Support gt System Information Date the computer was purchased Conditions under which the problem occurred Error messages that have been displayed The manufacturer and model of the printer or other accessories connected to the computer Operating system version number and registration number To display the operating system version number and registration number select Start gt Help and Support gt System Information On some models the registration number may be identified in the Operating System table as the Product Id Contact Customer Care by e mail or telephone If the computer is connected to the Internet select Start gt Help and Support to get help by e mail or to access the Customer Care telephone numbers Getting Started A Notebook tour Q Comp
32. s 2 3 speaker A 9 specifications operating environment D 1 rated input power D 2 T temperature specifications D 1 troubleshooting 3 6 temperature safety considerations 2 6 Index 4 Getting Started Index traveling with computer WwW environmental Windows applications key specifications D 2 identifying A 3 troubleshooting Windows logo key identifying display problems 3 3 A 3 external device problems wireless antennae A 5 3 7 wireless button identifying overheating problems 3 6 A 2 resources 3 1 wireless light identifying A 6 Sleep or Hibernation WLAN wireless local area problems 3 3 network 2 7 software problems 3 4 virus problems 3 4 wireless network problems 3 8 turn off computer 2 9 turn on computer 1 7 3 2 U update software 2 8 USB ports identifying A 7 A 8 user guides 2 8 V vents identifying A 7 A 8 A 9 keeping free from obstructions 3 6 viruses antivirus software 2 3 computer 3 4 volume mute button identifying A 2 volume scroll zone identifying A 2 Getting Started Index 5
33. ter is turned on the power light is turned on If the computer and the power light are not turned on when you press the power button adequate power may not be available to the computer The suggestions below may help you determine why the computer will not start up If the computer is plugged into an AC outlet verify that the AC outlet is providing adequate power by plugging another electrical device into the outlet If the power light on the front of the computer is blinking rapidly replace the AC adapter with one having a higher power rating and then plug the adapter into an AC outlet Q Use only the included AC adapter or one approved for this computer If the computer is running on battery power or is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure the power cord and AC adapter connections are secure If the computer is running on battery power J Remove the battery and optional accessory battery if applicable and plug the computer into an AC outlet using the AC adapter If you can turn the computer on one of the batteries may need to be replaced If the battery light on the front of the computer is blinking the battery has reached a low battery level which may not allow the computer to start up Plug the computer to an AC outlet using the AC adapter to start the computer and allow the battery to charge 3 2 Getting Started
34. utomatically lock the battery into place 1 4 Getting Started First time setup Step 2 Connect the computer to external power Q Power cords and AC outlets vary in appearance by region and country To connect the computer to external AC power 1 Plug the AC adapter into the power connector on the computer 2 Plug the power cord into the AC adapter 3 Plug the other end of the power cord into an AC outlet Getting Started 1 5 First time setup D When the computer receives AC power the battery begins to charge and the battery light on the front of the computer is turned on When the battery is fully charged the battery light is turned off Leave the computer connected to external power until the battery is fully charged and the battery light is turned off A partially charged new battery can run the computer after software setup is complete but battery charge displays will not be accurate until the new battery has been fully charged Getting Started First time setup Step 3 Turn on the computer To turn on the computer 1 Slide the display release latch to the right to release the display 2 Raise the display Getting Started 1 7 First time setup 3 Press the power button The power light next to the power button and the power light on the front of the computer are turned on and you are prompted to begin software setup Getti
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