HP 3770 User's Manual
Contents
1. 1 800 7112884 Guatemala 1800 999 5105 Hong Kong SAR 852 2802 4098 India 1 600 447737 Indonesia 62 21 350 3408 Jamaica 0 800 7112884 HP Scanjet 3770 digital flatbed scanner User s Manual continued Customer support Japan 0570 000 511 Inside Japan 81 3 3335 9800 Outside Japan Korea Republic of 82 1588 3003 Seoul 0 80 999 0700 Outside Seoul Malaysia 60 1 800 805 405 Mexico 01 800 4726684 55 5258 9922 New Zealand 64 9 356 6640 Panama 001 800 711 2884 Peru 0 800 10111 Philippines 63 2 867 3551 Puerto Rico 1 877 2320 589 Singapore 65 6272 5300 Taiwan 886 0 800 010055 Thailand 66 0 2 353 9000 Trinidad amp Tobago 1 800 7112884 United States 1 800 800 HPINVENT 800 474 6836 Venezuela 01 800 4746 8368 Vietnam 84 0 8 823 4530 23 4 Product specifications This section contains the product specifications for the HP Scanjet 3770 digital flatbed scanner and accessories Scanner specifications Name Description Scanner type Flatbed Weight without lid HP Scanjet 3770 digital flatbed scanner 2 008 kg 4 42 pounds Scanner size without lid HP Scanjet 3770 digital flatbed scanner 286 85 x 435 51 x 47 mm 11 29 x 17 15 x 1 85 inches Scanner size with lid HP Scanjet 3770 digital flatbed scanner 286 85 x 435 51 x 65 46 mm 11 29 x 17 15 x2. 9 830 4848 Italy www hp com support Luxembourg www hp com support Middle East 971 4 366 2020 international number Morocco 22 404747 Netherlands www hp com support Nigeria 1 3204 999 Norway www hp com support Poland 22 5666 000 Portugal www hp com support Romania 21 315 4442 Russian Federation 095 7973520 Moscow 812 3467997 St Petersburg Saudi Arabia 800 897 1444 Slovakia 2 50222444 South Africa 27 11 2589301 international 086 0001030 Republic of South Africa 21 Chapter 3 Other phone support worldwide 22 continued Spain www hp com support Sweden www hp com support Switzerland www hp com support Tunisia 71 89 12 22 Turkey 216 579 71 71 Ukraine 380 44 4903520 United Arab Emirates 800 4520 United Kingdom www hp com support HP Customer Support Center phone numbers and polices may change Visit the following website to check the details and conditions of phone support in your country region www hp com support Argentina 54 11 4778 8380 0 810 555 5520 Australia 61 3 8877800 Brazil 55 11 3747 7799 Grande Sao Paulo 55 0800 157751 Outside Grande Sao Paulo Canada 800 HPINVENT 800 474 6836 905 206 4663 Mississauga Central America and the Caribbean 1 800 711 2884 Chile 800 360 9994 China 86 21 3881 4518 Colombia 01 800 011 4726 Costa Rica 0 800 011 0524 Dominican Republic
3. and then click HP Director When the HP Director opens make sure that your HP scanner is selected in the Select Device list On the Settings menu point to Scan Settings amp Preferences and then click Button Settings The Button Settings dialog box which has a tab for each configurable button opens Click the tab that corresponds to the button that you want to set Select or clear the preview button setting for that button When you are satisfied with the settings click OK Care and maintenance Occasional cleaning of your scanner helps ensure optimal performance The amount of care necessary depends upon several factors including the amount of use and the environment You should perform routine cleaning as necessary 10 HP Scanjet 3770 digital flatbed scanner User s Manual How to use the scanner Warning Avoid placing items with sharp edges in the scanner Doing so can damage the scanner Before placing an item on the scanner glass make sure the item is free of wet glue correction fluid or other substances that can be transferred to the glass Clean the scanner glass Disconnect the USB cable and power cable from the scanner Clean the glass using a soft lint free cloth sprayed with a mild glass cleaner drying the glass with a dry soft lint free cloth Caution Use only glass cleaner Avoid abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol
4. HP Instant Scans the item and allows you to send it in e 7 Share mail create an album on the HP Photo website or order high quality prints Not all services are available in all locations Transparent materials adapter TMA You can use the transparent materials adapter TMA to scan 35 mm slides or negatives For more information about the TMA see Scan slides and negatives Scanning overview Note Macintosh users see the HP Image Zone software on screen help for information about scanning procedures User s Manual Chapter 1 You can start scanning in one of three ways Scan from the buttons on the scanner lid The buttons on the scanner lid provide shortcuts to frequently used scanning functions Descriptions for using the scanner lid buttons are located in this manual Scan from the HP Director Scan from the HP Director software when you want more control of your scan The default Preview setting is on for scans initiated from the HP Director which gives you more controls to customize the scan To start the HP Director software double click the HP Director icon 8 on the desktop The HP Director window appears From this window you can scan view or print images use on screen help and more If the HP Director icon is not on the desktop on the Start menu point to Programs or All Programs point to HP and then click HP Director Scan from other applications You can bring an image directly i
5. because it can leave streaks on the glass Do not spray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could run to the edges and damage the scanner When finished reconnect the USB cable and power cable to the scanner Note For instructions on how to clean the underside of the scanner glass visit www hp com support Clean the transparent materials adapter TMA Clean the TMA with a dry soft cloth If necessary lightly spray the cloth with glass cleaner and wipe the TMA 11 2 Troubleshooting This section contains solutions for potential issues with the scanner and the transparent materials adapter TMA Frequently asked questions This section contains answers to frequently asked questions 12 How do I test my scanner hardware 1 oof WP Ensure that the TMA cable on the scanner lid is connected to the back of the scanner Ensure that the scanner is not connected to the computer Reset the scanner See Reset the scanner Disconnect the USB cable and power cable from the scanner Ensure that the scanner power cable is still connected to the power source Press and hold the Scan and Copy buttons gt on the scanner at the same time while reconnecting the power cable to the scanner The TMA should turn on for three seconds and then turn off After the TMA turns off the carriage in the scanner should move forward and backward and the scanner lamp should turn o
6. computer e Ensure that your computer meets the minimum system requirements that are listed on the scanner box e f you do not have enough hard disk space remove unnecessary files Use administrative privileges If you are installing the scanner on a Microsoft Windows 2000 or XP system you must be logged on as an Administrator See your operating system help for how to log on as an Administrator User s Manual 13 Chapter 2 Use a valid folder On a Microsoft Vindows computer if you receive a message such as Destination Directory Is Invalid or Program Folder Is Invalid during installation you may not have read write permissions to that folder Check the cables Cable type Action Power cable The power cable is connected between the scanner and an AC outlet e Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector e Ifthe power cable is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on e Disconnect the power cable from the scanner and turn off the computer After 60 seconds reconnect the power cable to the scanner and then turn on the computer in that order USB cable The USB cable is connected between the scanner and the computer e Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner e Ensure that the USB cable is sec
7. digital flatbed scanner including how to use the scanner customer support and installation troubleshooting For installation procedures see the Setup Poster For scanning software procedures see the HP Image Zone on screen help This section presents an overview of the scanner and information about how to use and care for the scanner Note If you have installed HP Windows software from CD 2 the software names in the documentation differ as follows from what was installed 1 Your software is named HP Photo amp Imaging instead of HP Image Zone 2 Your picture management software is called HP Photo amp Imaging Gallery instead of HP Image Zone There may be other terminology differences between the software you installed and the documentation Scanner parts and accessories Scanner with built in transparent materials adapter TMA Overview of the HP software e The HP Director provides easy access to the software applications default settings status and on screen help for your HP device By using the HP Director you can scan various types of originals pictures slides negatives and documents make copies view and print images go to the HP Shopping website and update your HP software e The HP Image Zone provides tools for managing your still photos scanned images and video clips You can easily edit and print your images use them in various projects and share them with family and friends e Using the HP Scannin
8. for scanning slides and negatives To scan a transparency that was used for an overhead projector place the transparency on the scanner glass place a white sheet of paper on top of the transparency and then scan as usual When scanning a 35 mm slide or negative the scanner software automatically enlarges the image to approximately 4 x 6 inches 10 x 15 cm If you want the final image to be larger or smaller use the Resize tool in the scanner software to set the scaling to the final size you want the scanner will scan the item at the proper resolution for the size you choose To scan 35 mm slides or negatives by using the TMA press the Scan button amp on the scanner lid When cropping images completely remove the borders to reduce excess light interference Scan slides The transparent materials adapter TMA enables you to scan as many as two 35 mm slides or two 35 mm negatives at one time To scan 35 mm slides use the slide holder that is part of the built in TMA 1 2 Open the scanner lid Remove the negative strip holder if present from the slide holder HP Scanjet 3770 digital flatbed scanner gt O ON O 0 11 12 How to use the scanner Place as many as two slides into the slide holder Insert the slides with the top up and with the front of the slides facing you Close the scanner lid Note Make sure that the slides are flat and do not overlap Do not press the Scan button gt until the sli
9. securely connected e Unplug the power cable from the power source wait 60 seconds and then plug it back in Restart your computer A software conflict might exist on your computer You might need to reinstall the HP Image Zone software To do this run the Repair utility Windows computers only Click Start point to Settings and then click Control Panel in Windows XP click Start and click Control Panel Click Add Remove Programs and then select the HP Image Zone software 15 Chapter 2 Click Add Remove or Change depending on your version of Windows Follow the instructions on the computer screen and then click Repair Install the scanner on another computer This helps determine if the issue is related to the computer or to the scanner Transparent materials adapter TMA issues Use this section to help resolve issues that might occur when scanning 35 mm slides and negatives from the transparent materials adapter TMA 16 Transparent materials adapter does not work at all The TMA adapter cable might not be connected correctly Ensure that the adapter cable is connected securely from the TMA to the TMA port on the back of the scanner Cannot select slides or negatives in the What are you scanning dialog box After each step start a scan to see if the scanner is working If not proceed with the next step The TMA adapter cable might not be connected correctly Ensure that the adapter cabl
10. the scanner lid If you want to preview the scanned picture select the Show Preview check box on the screen or begin the scan from the HP Director The HP Scanning software can automatically correct your pictures or restore faded colors in old pictures The preview setting must be on to use this feature To turn picture correction on or off select Automatically Correct Photos in the Basic menu of the HP Scanning software and then select the Restore Faded Color check box Scan multiple pictures with one scan You can scan multiple pictures at the same time from the scanner glass 1 Place the original pictures in each corner of the scanner glass with at least 1 4 inch 6 35 mm space between the pictures and then close the scanner lid Tip After scanning the pictures you can rotate the scanned pictures in the HP Image Zone software 2 Press the Scan button on the scanner lid 3 Follow the instructions on the screen to finish scanning Each scanned picture appears in the HP Image Zone software as a separate picture User s Manual 5 Chapter 1 Tip Use the Scan gt button on the scanner lid to scan multiple pictures with one scan The Preview setting for the Scan button SS must be set to off which is the default setting To change the preview settings for the Scan button 2 or HP Director see Change settings For scans from the HP Director the Preview setting is on by default Scan slides and negatives Tips
11. 1 year Middle East 30 days United States 90 days Phone support in the United States Support is available both during and after the warranty period Within the period of your warranty telephone support is provided free of charge Call 800 HPINVENT 800 474 6836 U S phone support is available in both English and Spanish 24 hours a day 7 days a week days and hours of support may change without notice After the warranty period call 800 HPINVENT 800 474 6836 Charges are 25 00 U S per issue and are charged to your credit card If you think your HP product needs service call the HP Customer Support Center which can help determine if service is required Phone support in Europe Middle East and Africa 20 HP Customer Support Center phone numbers and polices may change Visit the following website to check the details and conditions of phone support in your country region www hp com support Algeria 61 56 45 43 HP Scanjet 3770 digital flatbed scanner User s Manual Customer support continued Austria www hp com support Bahrain 800 171 Belgium www hp com support Czech Republic 261307310 Egypt 2 532 5222 Finland www hp com support France www hp com support Germany www hp com support Greece 30 210 6073603 international 801 11 22 55 47 in country 800 9 2649 Cyprus Hungary 1 382 1111 Ireland www hp com support Israel 0
12. 2 57 inches Scanning element Charged coupled device Interface Hi Speed USB Optical resolution HP Scanjet 3770 digital flatbed scanner 2400 dpi Hardware resolution HP Scanjet 3770 digital flatbed scanner 1200 x 2400 dpi Selectable resolution 12 dpi to 999 999 dpi at 100 percent scaling AC line voltage 100 120 V 60 Hz North America 200 240 V 50 Hz Continental Europe United Kingdom Australia 100 240 V 50 Hz 60 Hz rest of the world Power consumption For power consumption data see the regulatory_supplement htm file on the HP Image Zone software CD The HP Scanjet 3770 digital flatbed scanner is Energy Star compliant As an Energy Star partner Hewlett Packard Company has determined that this RENE product meets the Energy Star guidelines for energy ENERGY STAR efficiency Transparent materials adapter TMA specifications The following specifications refer to the transparent materials adapter TMA and not the scanner 24 HP Scanjet 3770 digital flatbed scanner Name Product specifications Description Slide media types All standard types of 35 mm slides up to 3 2 mm thick Types A SB and LKM Negative media type 35 mm Slide media capacity 2 Negative media capacity 1 negative strip Size Weight 276 62 x 450 39 x 18 46 mm 10 x 17 13 x 73 inches 1 02 kg 2 25 Ibs Power requirements 12 VDC 5 2 mA 0603 watts lt suppli
13. HP Scanjet 37 0 digital flatbed scanner HP Scanjet 3770 digital flatbed scanner User s Manual Copyright and license O 2004 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademark credits Microsoft and Windows are registered trademarks of Microsoft Corporation All other product names mentioned herein may be trademarks of their respective companies Kaje Energy Star Pe is a U S registered service mark of the United States Environmental Protection Agency Microsoft and Windows are registered trademarks of Microsoft Corporation All other product names mentioned herein may be trademarks of their respective companies Contents User s Manual How to use the scanner 00 oka Scanner parts and accessories Overview of the HP software aaaaa aaa Scanner buttons and accessories OVerVvieW eeeevka kaaa 3 Scanning overview Scan pictures and doCUMEntS 0aaa a
14. a scanned picture with HP Instant Share You can easily 1 send someone an e mail with thumbnails and links to your pictures stored on a secure HP website no more attachments 2 upload pictures to the HP Photo web site to create online picture albums or 3 order professional quality prints from an HP partner web site Not all services are available in all regions or for all operating systems 1 Place the slides or negatives in the TMA or place the photo face down on the scanner glass and then close the scanner lid 2 Press the Scan button amp on the scanner lid The scan is displayed in the HP Image Zone software If multiple selection areas were detected the selections are displayed as separate scanned images 3 Select one or more pictures in HP Image Zone 4 Click To E mail and then follow the on screen directions E mail your scanned images as attachments User s Manual 1 Place the slides or negatives in the TMA or place the photo on the scanner glass look for the icons on the scanner to guide you in proper placement of the original and then close the scanner lid 2 Press the Scan button S on the scanner lid The scan is displayed in the HP Image Zone software If multiple selection areas were detected the selections are displayed as separate scanned images 3 Select one or more pictures in the HP Image Zone 4 Click the Selections Menu below the images A dialog appears that displays a list of destinations for
15. des are loaded and the lid is closed Press the Scan button amp on the scanner lid A dialog box appears asking what you are scanning Select Picture Click Scan Select Slides from a Transparent Materials Adapter TMA Click Scan The scan is sent to the HP Image Zone If you want to preview the scanned picture select the Show Preview check box on the screen or begin the scan from the HP Director software Follow the instructions on the screen to finish scanning When finished remove the slides Place the negative strip holder back into the scanner lid for convenient storage Scan negatives User s Manual To scan 35 mm negatives use the negative strip holder that is part of the built in TMA Open the scanner lid and remove the negative strip holder if present from the slide holder Slide a negative strip into the negative strip holder so that the shiny side faces you Chapter 1 Print copies Use the Copy button amp to scan an original and send it directly to a printer to make copies O ONO UO 10 11 Note Negatives are easily damaged Touch them only on their edges Insert the negative strip holder back into the slide holder and then close the scanner lid Note Do not press the Scan button until the negatives are loaded and the lid is closed Press the Scan button A dialog box appears asking what you are scanning Select Picture Click Scan Select Negatives from a Transpa
16. e is connected securely to the TMA port on the scanner If the TMA was connected while the HP Scanning software was running restart the software This enables the software to detect the adapter You previously may have selected Do not ask me again in the What are you scanning dialog box which means that the What are you scanning dialog box is bypassed To reset the dialog box so that it appears complete the following steps From the HP Director click Settings Click Scan Picture Settings Click the Preferences tab Select Prompt for originals slides or negatives when the TMA is attached No light or only dim light is visible in the TMA After each step start a scan to see if the scanner is working If not proceed with the next step Make sure the transparent materials adapter TMA is connected to the scanner Ensure that Slides from a Transparent Materials Adapter or Negatives from a Transparent Materials Adapter is selected in the Scan Picture dialog box If these two options are unavailable restart the software while the TMA is connected to the scanner HP Scanjet 3770 digital flatbed scanner Troubleshooting e The bulb in the adapter might not be working Press the Scan button S and then select Slides or Negatives and look for illumination If the bulb is broken service is required See Customer support e The adapter has a short warm up mode Wait a few seconds to see if the light turns on Fo
17. e it to your local HP dealer for a solution Service is free during your scanner s limited warranty period After the warranty period the dealer will quote a service charge Contact the HP Customer Support Center for support by phone Please consult the following website to check the details and conditions of phone support in your country region www hp com support As a part of HP s continuing efforts to improve phone support information services we advise you to check the HP website on a regular basis for new information regarding service features and delivery If you cannot solve 19 Chapter 3 the issue by using the above options call HP while you are in front of your computer and scanner For faster service please be prepared to provide the following information the scanner s model number located on the scanner the scanner s serial number located on the scanner the computer s operating system the version of the scanner software located on the scanner s CD label messages displayed at the time the situation occurred The applicable conditions for HP phone support are subject to change without notice Telephone support is free from the date of purchase for the period specified unless otherwise noted Locations Free Phone Support Period Africa 30 days Asia Pacific 1 year Canada 1 year Europe 1 year See the following tables for details for each country Latin America
18. ed by scanner Environmental specifications User s Manual Name Description Temperature Operating the scanner and TMA 10 to 35 C 50 to 95 F Storage 40 to 70 C 40 to 158 F Relative humidity Operating 15 percent to 80 percent noncondensing 10 to 35 C 50 to 95 F Storage 0 to 65 C or 32 to 149 F 25 www hp com O invent 00000 00000
19. ept e The bulb in the adapter might be broken or not working If the bulb is broken service is required Scanned image is black even though the adapter light is on e From the Basic menu in the HP Image Zone software click Lighten Darken e Ensure that the adapter windows are not blocked or dirty User s Manual 17 Chapter 2 Uninstall the software Use the following steps to remove the software 1 Doone of the following From the Start menu point to Programs or All Programs point to HP point to the name of your scanner or to Scanners and click Uninstall Software Click Start point to Settings and click Control Panel in Windows XP click Start and click Control Panel Click Add Remove Programs select the HP Image Zone software and click Add Remove or Change depending on your version of Windows The HP Install Wizard appears Click Next 3 Select Remove and then click Next N The software is removed from your computer Additional troubleshooting information To solve other issues with the scanner or transparent materials adapter access the on screen help 1 Open the HP Director software 2 Click Help and then click HP Scanjet 3770 scanner To solve issues with the scanner software see the HP Image Zone on screen help 18 HP Scanjet 3770 digital flatbed scanner 3 Customer support This section contains support information including phone numbers and website information Accessibility web
20. g software you can scan items such as pictures slides negatives and documents and then save them or send them to a 2 HP Scanjet 3770 digital flatbed scanner How to use the scanner destination of your choice such as a software application or file The software gives you the option of previewing images before the final scan takes place While previewing you can adjust the image to achieve the final effect that you want The software also allows you to configure scan settings e The HP Copy software sends scanned images directly to your printer For more information on the HP software see the HP Director on screen help To access the on screen help in the HP Director 1 Doone of the following On the Windows desktop double click the HP Director icon 8 In the system tray at the far right of the Windows taskbar double click the HP Digital Imaging Monitor icon On the taskbar click Start point to Programs or All Programs point to HP and then click Director 2 If you have installed more than one HP device click one in the Select Device list The HP Director displays only the buttons that are appropriate for the selected device 3 Click the Help button Scanner buttons and accessories overview Feature Description S Scan Scans pictures and documents from the scanner glass and scans slides and negatives from the TMA Copy Scans the item from the scanner glass to a printer to make copies AD
21. ka 4 Scan multiple pictures with one SCan eek 5 Scan slides and negatives 0 aeaeaa kaaa 6 PrinkCOpleS A A 0 siesta khan UM Nee inte tines E mail scanned pictures E mail scanned documents aaa Change Settings scars ssc aa oso die ei eine ene Care and maintenance Troubleshooting eee Frequently asked questions Scanner installation or setup iSSU S aaaaaaaekk kakaa kaaa Scanner initialization and hardware iISSUES 0aaaaa konaka aaa Scanner has stopped working properly eeeeeeeka kaaa Transparent materials adapter TMA issues Resolve issues with slides or negatives eeaaa nakana 7 Uninstall the software oiaaaaennoa kaaa danda ananasa ink Additional troubleshooting information Customer support Accessibility website options 0aaa aaa FAP i e e aiaeei ae aii Support prOCeSS 22 aa0ined ngando de ade ida td added aE aint ira Phone support in the United States aaa Phone support in Europe Middle East and Africa KE Other phone support worldwide aaaaaakaaakaaa kakaa Product specifications aaakakaa kakaa kakaa aaa Scanner specifications eee Transparent materials adapter TMA specifications S Environmental specifications eeee veka 25 1 How to use the scanner This manual describes the operation of the HP Scanjet 3770
22. n The scanner lamp should flash six times while the carriage is still in motion To end the test disconnect the power cable How do I turn off the lamp The scanner lamp should time out and turn off automatically after a period of inactivity about 14 minutes If it does not turn off automatically do the following 1 ak wD From the HP Director click Settings Select Scan Settings amp Preferences Select Scan Preferences Click the Quality vs Speed tab Turn off Extended lamp to turn the scanner lamp off after 14 minutes of inactivity If this option is on the scanner lamp turns off after 1 hour of inactivity If the scanner lamp issues continue see Customer support How do turn off the scanner Normally you do not need to turn off the scanner because after a period of inactivity about 14 minutes the scanner reduces to a low power mode If you need to turn off the scanner completely disconnect it from the power source electrical outlet or surge protector HP Scanjet 3770 digital flatbed scanner Troubleshooting How do I scan text for editing The scanner uses optical character recognition OCR to convert text on a page to text that you can edit on your computer The OCR software is installed automatically when you install the HP Image Zone software To select OCR settings complete the following steps 1 Open the HP Director software 2 Click Settings click Scan Preferences and then select Butto
23. n Settings Note If you are starting the scan from the scanner lid button click the Scan button tab If you are starting the scan from the HP Director click the Scan Document button Director tab 3 Click Modify Scan Document Settings and then click the Editable Text Settings tab Two formatting options are available Retain page formatting When you select this option the text blocks tables and graphics are re created in the same place and the word and paragraph formatting are maintained This might make editing more difficult because the software saves the columns in frames with no text flow from one column to the next Select the Use columns when possible check box to retain columns that are easier to edit Most users choose this option The text flows from one column to the next allowing for easier editing Do not retain page format Select this option for flowed text This creates a file with continuous text This is recommended for text that you want to edit and reformat for other purposes Scanned text might not appear on your computer exactly as it appeared on the original especially if the original contains faint or smudged text For example some characters might be incorrect or missing As you edit the text compare the scanned text against the original and then make corrections as necessary Scanner installation or setup issues This section contains solutions for installation and setup issues Check your
24. nto an open file in one of your applications if the application is TWAIN or WIA compliant Generally the application is compliant if it has a command such as Acquire Scan or Import New Object If you are unsure whether the application is compliant or what the option is see the documentation for that application Scan pictures and documents Press the Scan Se button to scan pictures and documents Note You can also use the Scan B button to scan slides or negatives from the TMA For more information see Scan slides and negatives Place the original face down in the upper right hand corner on the glass as shown by the corner reference mark on the scanner Close the scanner lid Press the Scan button 2 on the scanner lid HP Scanjet 3770 digital flatbed scanner How to use the scanner 4 In the dialog box that appears select Picture if you are scanning a photograph a graphic slides or negatives The default setting for scanned pictures is to appear in the HP Image Zone Document if you are scanning text both text and graphics or any text that you want to edit later Scanned documents appear in the specified destination 5 Follow the instructions on the screen to finish scanning Note Macintosh users see the HP Image Zone software on screen Help for information about scanning procedures To simplify scanning the software does not prompt you to preview the picture when you use the Scan button gt on
25. r the best scanning quality let the adapter light warm up for at least 30 seconds Resolve issues with slides or negatives Use this section to help resolve issues with 35 mm slides or 35 mm negatives scanned from the transparent materials adapter TMA The image cannot be enlarged You might have selected Zoom in instead of Resize Zoom in changes only the view on the screen Use Resize to change the size of the scanned image For more information see the HP Image Zone software Help Incorrect colors print or the image is too light or dark e Afinal scan area might not have been selected The software might be setting the exposure for the entire area instead of the final scan area Select and drag the handles around the selection area you want for the final scan area e The settings for transparent materials are reversed Select Slides from TMA for slides or Negatives from TMA for negatives e Ensure that the TMA windows are not blocked or dirty The scanned image shows a colored tint usually pink The image was probably scanned without using the adapter To review the steps for scanning 35 mm slides or negatives see Scan slides and negatives Dots or streaks appear in the scanned image e Check the original slide or negative for damage or debris e Clean the scanner glass e Clean the adapter windows using a slightly damp soft cloth Scanned images are dark e Check to see if the adapter light is on before you click Scan or Acc
26. rent Materials Adapter TMA Click Scan The scan is sent to the HP Image Zone If you want to preview the scanned picture select the Show Preview check box on the screen or begin the scan from the HP Director software Follow the instructions on the screen to finish scanning When finished remove the negative strip Place the negative strip holder back into the scanner lid for convenient storage Note You can scan a negative in other ways For example in HP Director click Scan Picture Or if you know you ll be sharing an item using HP Instant Share use the HP Instant Share button on the scanner lid Place the original face down on the scanner glass as indicated by the reference marks on the scanner and close the lid Press the Copy button on the scanner lid A message appears that shows the copy progress If you want to increase the number of copies lighten or darken the copies reduce or enlarge them or change printer settings click Cancel in the Copy in Progress dialog box You can then make changes to settings in the HP Copying software HP Scanjet 3770 digital flatbed scanner How to use the scanner You can also make copies from the HP Director For more information see the HP Image Zone software on screen help E mail scanned pictures You can scan one or more pictures with your HP scanner and e mail them in two ways e Use HP Instant Share e E mail your scanned images as attachments E mail
27. site options Customers with disabilities can get help by visiting www hp com accessibility HP website Visit www hp com to Learn tips for scanning more effectively and creatively Access HP Scanjet driver updates and software Register your product Subscribe to newsletters driver and software updates and support alerts Purchase accessories Support process The HP support process works most effectively if you perform the following steps in the order specified 1 2 User s Manual Review the electronic help for the software and scanner including the troubleshooting section Access the HP Customer Support Website for support If you have access to the Internet you can obtain a wide range of information about your scanner Visit the HP website for product help drivers and software updates at www hp com support The HP Customer Support Website is available in the following languages Dutch English French German Italian Portuguese Spanish Swedish Traditional Chinese Simplified Chinese Japanese Korean Danish Finnish and Norwegian support information is available in English only Access HP e support If you have access to the Internet connect with HP via e mail by going to www hp com support You will receive a personal reply from an HP Customer Support technician E mail support is available in the languages listed at that website Contact your local HP dealer If your scanner has a hardware failure tak
28. the images 5 Select your e mail application from the list of destinations and then click OK Your e mail software starts and a new e mail message with the images that you selected attached to it opens m Enter the e mail destination and subject and write a note 7 Send the message as you normally would from the e mail program Chapter 1 E mail scanned documents 1 Place the original face down in the upper right hand corner on the scanner glass as shown by the corner reference mark on the scanner 2 Close the scanner lid 3 Press the Scan button S on the scanner lid 4 Select E mail from the scroll down menu 5 Follow the instructions on the screen to finish scanning Change settings You can customize some features of your HP Scanjet scanner including the scanner lid button settings and other preferences o Change settings from the HP Director When you use the scanner buttons or the HP Director software the scanner uses settings optimized for the scanned original type such as a picture You can change all scan settings from the Settings menu from the HP Director To change settings start the HP Director software and then click Settings Turn preview image on or off Note Macintosh users see the HP Image Zone software Help for information about turning preview on or off Double click the HP Director icon ga on your desktop Or on the taskbar click Start point to Programs or All Programs point to HP
29. to initialize run the Repair utility Windows computers only as described in the Scanner has stopped working properly section Test scanner hardware If you think the scanner has a hardware issue verify that the cables are firmly connected to the scanner the computer and the power source If the cables are correctly connected test the scanner using this procedure 1 Ensure that the TMA cable on the scanner lid is connected to the back of the scanner Ensure that the scanner is not connected to the computer Reset the scanner See Reset the scanner Disconnect the USB cable and power cable from the scanner Ensure that the scanner power cable is still connected to the power source Press and hold the Scan amp and Copy buttons amp on the scanner at the same time while reconnecting the power cable to the scanner The TMA should turn on for three seconds and then turn off After the TMA turns off the carriage in the scanner should move forward and backward and the scanner lamp should turn on The scanner lamp should flash six times while the carriage is still in motion Oo WwW PD 7 To end the test disconnect the power cable Scanner has stopped working properly User s Manual If the scanner stops scanning complete the following steps in order After each step start a scan to see if the scanner is working If not proceed with the next step e A cable might be loose Ensure that both the USB cable and power cable are
30. urely connected between the scanner and the computer For additional USB troubleshooting information see www hp com support select your country region and then use the search tool to find USB troubleshooting topics Note Ona Macintosh computer use the Apple System Profiler to ensure that the scanner is connected to the computer correctly Scanner initialization and hardware issues This section contains solutions for initialization and hardware issues Reset the scanner If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner Close the HP Scanning software if it is open Disconnect the USB cable that connects the scanner to the computer Turn the scanner off by disconnecting the power cable Turn the computer off wait 60 seconds and then turn it on again Turn the scanner back on by reconnecting the power cable O PAN gt 14 HP Scanjet 3770 digital flatbed scanner Troubleshooting 6 Reconnect the USB cable that connects the computer and the scanner Make sure that the USB cable is properly connected to the back of the scanner The USB symbol on the end of the cable the connector should be facing up When connected correctly the USB connector feels slightly loose When connected incorrectly the USB plug feels overly tight Try connecting the USB cable to a different USB port on your computer If the scanner still fails
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