HP 2000495 User's Manual
Contents
1. by phone 24 hours a day seven days a week in English Spanish U S only and French Canada only at 1 800 474 6836 1 800 HP invent U S amp Canada Or 1 905 206 4663 local to Mississauga When you call please have your product model number serial number and date of purchase available Telephone support is free during your limited warranty period Registration is quick easy and offers e Email updates containing notifications about product enhancements the most recent support alerts and driver updates specific to the product s you own e The HP newsgram our monthly online magazine packed full of product news support tips project ideas and much more Visit us at www subscription support hp com Software Support America Online U S 1 888 346 3704 Canada 1 888 265 4357 hitp www aol com Apple iTunes hitp www apple com AT amp T WorldNet 1 800 400 1447 http www att net CompuServe 2000 1 800 944 9871 http www compuserve com EarthLink Dial up customer service 1 800 890 6356 Dial up technical support 1 800 890 5128 DSL customer service and technical support 1 888 829 8466 hitp www earthlink net InterVideo 510 651 0888 http www intervideo com home Microsoft Network 1 800 386 5550 http www support msn com Symantec Norton AV amp Personal Firewall http symantec com Prodigy Internet Services 1 800 213 0992 http www prodigy com Quicken Bas2. follow the instructions intended for the HP Hardware Product This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective a as a result of accident misuse abuse contamination improper or inadequate maintenance or calibration or other external causes b by operation outside the usage parameters stated in the user documentation that shipped with the product c by software interfacing parts or supplies not supplied by HP d improper site preparation or maintenance e virus infection f loss or damage in transit or g by modification or service by anyone other than i HP ii an HP authorized service provider or iii your own installation of end user replaceable HP or HP approved parts if available for your product in the servicing country region YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES ALTERATION OR LOSS OF THE DATA BEFORE RETURNING ANY UNIT FOR SERVICE BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL PROPRIETARY OR PERSONAL INFORMATION HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS DATA OR REMOVABLE STORAGE MEDIA HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MA
3. hardware service offering will be determined based on the outcome of system self test programs run by the customer through the initial call to HP Total Care For more information please visit US only www hp com go totalcare or call 1 866 234 1377 Canada only www hp ca totalcare or call 1 877 231 4351 Recycle HP Planet Partners HP is sensitive to the environment and has a program Planet Partners to make it simple for us to reclaim your old product for recycling HP will help you recycle your old equipment even if it is not an HP product we take back all makes and models Visit our Web site to find out how easy it is to recycle www hp com recycle The Legal Language DURATION OF LIMITED WARRANTY Hardware Original Systems year Technical phone assistance to diagnose potential hardware issues 1 year Hardware Limited Warranty General Terms This HP Hardware Limited Warranty gives you the customer express limited warranty rights from HP the manufacturer Please refer to HP s Web site for an extensive description of your limited warranty entitlements In addition you may also have other legal rights under applicable local law or special written agreement with HP EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY HP MAKES NO OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE HP EXPRESSLY DISCLAIMS AL
4. memory RAM for purposes of using the Software Product b Storage You may copy the Software Product into the local memory or storage device of the HP Product c Copying You may make archival or back up copies of the Software Product provided the copy contains all of the original Software Product s proprietary notices and that it is used only for back up purposes d Reservation of Rights HP and its suppliers reserve all rights not expressly granted to you in this EULA e Freeware Notwithstanding the terms and conditions of this EULA all or any portion of the Software Product which constitutes non proprietary HP software or software provided under public license by third parties Freeware is licensed to you subject to the terms and conditions of the software license agreement accompanying such Freeware whether in the form of a discrete agreement shrink wrap license or electronic license terms accepted at time of download Use of the Freeware by you shall be governed entirely by the terms and conditions of such license f Recovery Solution Any software recovery solution provided with for your HP Product whether in the form of a hard disk drive based solution an external media based recovery solution e g floppy disk CD or DVD or an equivalent solution delivered in any other form may only be used for restoring the hard disk of the HP Product with for which the recovery solution was originally purchased The use of a
5. onto removable media such as a DVD Remove the backup DVD you ve made 2 Press the Eject button on the disc drive and wait for the tray to open Insert Recovery DVD disc 1 and close the tray 3 Turn off the HP DEC e f the computer works Click Start on the taskbar click Turn Off Computer and then click Turn Off Or Press and hold the On button approximately 5 seconds until the computer turns off 4 Disconnect all peripheral devices from the computer except the monitor and the keyboard 5 Press the On button to turn on the computer 6 The computer starts the recovery wait for the onscreen instructions to display and then follow those instructions e For standard recovery press R Choose Next to proceed with the System Recovery Choose Yes to start the recovery Insert the remaining recovery discs when directed Or e For full System Recovery press F Choose Yes to perform a full System Recovery Insert the remaining discs when directed Or e f your computer hard disk drive is blank or corrupted press R to perform a full System Recovery Insert the remaining recovery discs when directed 7 When the recovery program finishes the drive tray ejects Remove the disc 8 Click Restart to restart the computer 9 After the computer restarts a series of startup screens appears To proceed with the initial Microsoft Windows setup you must answer a few questions 10 Complete the computer startup finish the registra
6. the extent permitted by local law new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability HP may repair or replace HP Hardware Products a with new or previously used products or parts equivalent to new in performance and reliability or b with equivalent products to an original product that has been discontinued Replacement parts are warranted to be free from defects in material or workmanship for ninety 90 days or for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed whichever is longer During the Limited Warranty Period HP will at its discretion repair or replace any defective component All component parts or hardware products removed under this Limited Warranty become the property of HP In the unlikely event that your HP Hardware Product has recurring failures HP at its sole discretion may elect a to provide you with a replacement unit of HP s choosing that is the same or equivalent to your HP Hardware Product in performance or b to give you a refund of your purchase price or lease payments less interest instead of a replacement This is your exclusive remedy for defective products Exclusions HP does not warrant that the operation of this product will be uninterrupted or error free HP is not responsible for damage that occurs as a result of your failure to
7. you replace the hard disk drive use recovery discs fo reinstall the operating system and software on the hard disk drive System Recovery Using Recovery Discs The recovery discs provide two recovery options e Standard Recovery This option recovers factory shipped programs drivers and the operating system without affecting any data files that you may have created since purchase Some data files may be difficult to find after the System Recovery so it is best to back up all hard disk drive files before performing a System Recovery However you must reinstall any software that was not installed on the HP DEC at the factory This includes software that came on CDs included in the accessory box and software programs you installed since your purchase e Full System Recovery This recovery function completely erases and reformats the hard disk drive The program performs a full System Recovery to reinstall the operating system programs and drivers from the recovery discs However you must reinstall any software that was not installed on the HP DEC at the factory This includes software that came on CDs included in the accessory box and software programs you installed since your purchase NOTE f your HP DEC has a blank or corrupted hard disk drive you will see only the full System Recovery option To Run System Recovery Program Using Recovery Discs 1 If the HP DEC works back up all data files that you want to save
8. B ICES 002 issue 2 AS NZS CISPR 22 2002 Telecom TBR 21 1998 EG 201 121 1998 Radio ETSI 300 826 General EMC requirements for Radio equipment ETSI 300 328 Technical requirements for Radio equipment Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC the EMC Directive 89 336 EEC and the R amp TTE Directive 1999 5 EC and carries the CE Marking accordingly This device complies with Part 15 of FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Cupertino CA USA Aug 1 2004 For regulatory compliance information only contact Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 European Contact Hewlett Packard GmbH HQG TRE Herrenberger Stra e 140 71034 B blingen Germany FAX 49 7031 14 3143 North America Contact Hardware Quality Eng Manager Hewlett Packard CPC 10500 Ridgeview Ct Cupertino CA 95015 4010 Phone 408 343 5000 15 Operating Specifications Electrical ratings AC INPUT 100 240V 4A 50 60 HZ Operating temperature 5 to 35 C Storage temperature 30 to 65 C Operating humidity 15 to 8076 26 C Operating altitude 0 2286 m Storage altitude 0 4572 m Regulat
9. If Customer Self Repair applies to you please refer to your specific HP Hardware Product announcement You can also obtain information on this warranty service on the HP Web site at www hp com support Pick Up and Return Warranty Service Your HP Limited Warranty may include a pick up and return warranty service Under the terms of pick up and return service HP will pick up the defective unit from your location repair it and return it back to your location HP will incur all repair logistics and insurance costs in this process Carry In Warranty Service Under the terms of carry in service you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair You must prepay any shipping charges taxes or duties associated with transportation of the product to and from the service location In addition you are responsible for insuring any product shipped or returned to an authorized service location and assume risk of loss during shipping On Site Warranty Service Your HP Limited Warranty service may include on site labor support to repair your hardware HP provides on site service during standard office hours Standard office hours are typically 08 00 to 17 00 Monday through Friday but may vary with local business practices If your location is outside the customary service zone typically 50km response times may be longer or there may be additional charges To locate the nearest HP autho
10. L WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SOME STATES OR COUNTRIES REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS IN SUCH STATES OR COUNTRIES REGIONS SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU This Limited Warranty is applicable in all countries regions and may be enforced in any country region where HP or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty However warranty service availability and response times may vary from country region to country region and may also be subject to registration requirements in the country region of purchase If so your HP authorized service provider can provide you with details This Limited Warranty applies only to HP branded and Compaq branded hardware products collectively referred to in this Limited Warranty as HP Hardware Products sold by or leased from Hewlett Packard Company its worldwide subsidiaries aff
11. LIGENCE AND STRICT PRODUCT LIABILITY A CONTRACT CLAIM OR ANY OTHER CLAIM THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES THIS LIMITATION OF LIABILITY HOWEVER WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY REGION TO COUNTRY REGION YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS 10 Limited Warranty Period The Limited Warranty Period for an HP Hardware Product is a specified fixed period commencing on the date of purchase The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing Types of Warranty Service To enable HP to provide the best possible support and service during the Limited Warranty Period you may be directed by HP to verify configurations load most recent firmware install software patches run HP diagnostics tests or use HP remote support solutions where applicable HP strongly encourages you to accept the use of or to employ available support technologies provided by HP If you choose not to deploy available remote support capabilities you may incur additional costs due to increased sup
12. NING When installing an outside antenna EN system extreme care should be taken to keep from touching such power lines or circuits as contact with them could be fatal 19 2004 Hewlett Packard Development Company L P Printed in www hp com 59 9 s 1 7 55
13. NUFACTURED Exclusive Remedy TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW these terms and conditions constitute the complete and exclusive warranty agreement between you and HP regarding the HP Hardware Product you have purchased or leased These terms and conditions supersede any prior agreements or representations including representations made in HP sales literature or advice given to you by HP or an agent or employee of HP that may have been made in connection with your purchase or lease of the HP Hardware Product No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP Limitation of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE HP S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT OR A CLAIM MADE UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM INCLUDING NEG
14. RNING Your PC is provided with a voltage WARNING To reduce the possibility of an electric Al shock from the telephone network plug your computer into the AC outlet before connecting it to the telephone line Also disconnect the telephone line before unplugging your computer from the AC power outlet WARNING Always disconnect the modem cord from the telephone system before installing or removing your computer cover WARNING Do not operate the computer with the cover removed DOC Statement Canada Only This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Additional Safety Information This product has not been evaluated for connection to an IT power system an AC distribution system with no direct connection to earth according to IEC 60950 This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment WARNING For your safety always unplug the PC from its power source and from any telecommunications systems such as telephone lines networks or modems before performing any service procedures F
15. TIES AND CONDITIONS EITHER EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE AND NON INFRINGEMENT ANY IMPLIED WARRANTIES DUTIES OR CONDITIONS OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE AND OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT Some states jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties so the above disclaimer may not apply to you in its entirety 10 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION FOR BUSINESS INTERRUPTION FOR PERSONAL INJURY FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states jurisdict
16. Warranty and Support Guide HP Digital Entertainment Center t 3 aig i wio UU p 49 B B LEET 0000 00 ma S 100ecce Bi Before contacting HP Total Care it s important to have the following information handy Please take a moment to write down your product information for future reference Product Name Model Number System or Product Number Serial Number Purchase Date Don t Forget to Register Click OS Register with HP on your desktop or go to www register hp com NOTE You can view your product number model number and serial number by pressing the Ctrl Alt and S keys on the keyboard at the same time Where to Get Help HP offers a wide variety of service and support options which are available around the clock for HP customers with products that are either in or out of warranty Options to use when you need help 1 Check the Start Here Booklet and product documentation for help with setting up and using your product 2 Use the support tools right on your product Help and Support Center for help with hardware and software questions Using the trackball click Start on the Windows desktop and then click Help and Support 3 HP Customer Care Web support For product information driver updates troubleshooting support alerts and important security information go to www hp com support 4 If you have not solved the problem call HP Total Care
17. ailure to do so may result in personal injury or equipment damage Hazardous voltage levels are inside the power supply and modem of this product Lithium Battery Caution WARNING The PC uses a lithium battery type EN CR2032 There is danger of an explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manvfacturer Dispose of used batteries according to the manvfacturer s instructions Laser Safety Statement Class 1 LED Product The CD and DVD drives contain a laser system and are classified as a Class 1 Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 Should the unit ever require maintenance contact an authorized service location WARNING Use of controls adjustments or A performance procedures other than those specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure To prevent direct exposure to laser beam do not try to open the enclosure of the CD or DVD drives Laser Product Label The following label or equivalent is located on the surface of laser products This label indicates that the product is classified as a CLASS 1 LASER PRODUCT This label appears on a laser device installed in your product CLASS 1 LASER PRODUCT TV Antenna Connectors Protection External Televisi
18. arly contains a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent identification of the business or other entity or individual sending the message the telephone number of the sending machine or such business entity or individual ENERGY STAR Compliance Products marked with the ENERGY STAR logo on the packaging box qualify with the U S Environmental Protection Agency s ENERGY STAR guidelines for energy efficiency rs Products with the ENERGY STAR label are designed to use less energy help you save money on utility bills and help protect the environment ENERGY STAR is a registered trademark owned by the U S government Canada Department of Communications DOC Notice Telephone Connection The Canada Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment the user should ensure it is permissible to connect it to the facilities of the local communications company The equipment must be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector asse
19. ay for the round trip shipping and handling This service is free for the duration of the hardware warranty period There are a few limitations and exclusions to this warranty as well as some important details and you ll find them described in legal language beginning on the next page Carry In Service You also have the option of taking your product to an HP Authorized Service Provider ASP The ASP can facilitate the service on your product For a select number of ASPs same day repair service is available for your convenience Visit www hp com support to find the nearest authorized support provider in your area HP Out of Warranty Support Options Even after your warranty has ended HP can still provide you with service and support options e For Visa and MasterCard holders in the United States or calls from Canada please contact HP Total Care at 1 800 474 6836 1 800 HP invent or 1 905 206 4663 local to Mississauga e 1 time technical support 40 U S per call e 1 year unlimited technical support 75 U S Prices are subject to change without notice and may vary based on your product Fees are charged to your Visa or MasterCard Protect Your Investment Obtaining a Warranty Upgrade Upgrade your standard factory warranty to two or three years with an Extended Service Plan Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer The
20. ed until the source of the problem can be determined and until it has been repaired If this is not done the telephone company may temporarily disconnect your service e The telephone company may make changes in its technical operations and procedures If such changes affect the compatibility or use of this device the telephone company is required to give adequate notice of the changes e If the telephone company requests information on what equipment is connected to their lines inform them of a Thetelephone number this unit is connected to b The ringer equivalence number c The USOC jack required RJ 11C d The FCC Registration Number Items b and c are indicated on the label The ringer equivalence number REN is used to determine how many devices can be connected to your telephone line In most areas the sum of the RENs on any one line should not exceed five 5 0 If too many devices are attached they may not ring properly e In the event of equipment malfunction the manufacturer or an authorized repair center should perform all repairs It is the responsibility of users requiring service to report the problem to the manvfacturer or an authorized agent Refer to Where to Get Help in this document for contact information Statement of Fax Branding The Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via telephone fax machine unless it cle
21. existing damaged application 3 Click Start on the taskbar 4 Choose All Programs 5 Choose HP Digital Entertainment Center Help amp Tools 6 Click HP Application Recovery and then click Yes Insert the recovery disc 1 into a DVD drive 7 Click Application Installation or Driver Installation and then click Next 8 Select the driver or application program to install and then click Install 9 Follow the onscreen instructions 10 Repeat steps 7 through 9 to install other drivers or applications 11 When you have finished recovering applications or drivers close the Application Recovery program Then click Start click Turn Off Computer and click Restart to restart the PC WARNING Do not skip this last step You must restart the HP DEC when you are finished recovering applications or drivers System Recovery When you ve tried other methods of repairing your system software like System Restore or Application Recovery you may want to use the HP PC System Recovery program as a last resort to reinstall the software When necessary you can reinstall the operating system and the application software that was originally installed on the HP DEC at the factory by using the System Recovery program WARNING The HP PC System Recovery program will delete any data or programs that you installed after purchase Be sure to back up any data that you want to keep onto a removable disc In the unlikely event that
22. for more details Non HP options are provided AS IS However non HP manufacturers and suppliers may provide warranties directly to you EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END USER LICENSE OR PROGRAM LICENSE AGREEMENT OR IF OTHERWISE PROVIDED UNDER LOCAL LAW SOFTWARE PRODUCTS INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED AS IS HP s only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end user license or program license agreement provided with that software If the removable media on which HP distributes the software proves to be defective in materials or workmanship within ninety 90 days of purchase your sole remedy shall be to return the removable media to HP for replacement It is your responsibility to contact non HP manufacturers or suppliers for their warranty support Software Technical Support Software Technical Support for your HP Software HP pre installed third party software and third party software purchased from HP is available from HP via multiple contact methods including electronic media and telephone for ninety 90 days from date of purchase See Contacting HP for online resources and telephone support Any exceptions to this will be specified in your End User License Agreement EULA Software Technical Support includes assistance with e Answering your installation questio
23. fs or duties that may be incurred in transferring the products Transfer of the products may be covered by export controls issued by the United States or other governments Service Upgrades HP has a range of additional support and service coverage for your product that can be purchased locally However some support and related products may not be available in all countries regions For information on availability of service upgrades and the cost for these service upgrades refer to the HP Web site at www hp com support Options and Software Limited Warranties The Limited Warranty terms and conditions for most HP branded options HP Options are as set forth in the Limited Warranty applicable to the HP Option and are included in the HP Option product packaging If your HP Option is installed in an HP Hardware Product HP may provide warranty service for either the period specified in the warranty documents HP Option Limited Warranty Period that shipped with the HP Option or for the remaining warranty period of the HP Hardware Product in which the HP Option is being installed whichever period is the longer but not to exceed three 3 years from the date you purchased the HP Option The HP Option Limited Warranty Period starts from the date of purchase from HP or an HP authorized reseller Your dated sales or delivery receipt showing the date of purchase of the HP Option is your warranty start date See your HP Option Limited Warranty
24. ic Intuit 1 900 555 4688 http www intuit com Veritas only CD RW and DVD RW R models hitp www veritas com Yahoo User Support http www yahoo com Recovering From Software Problems The HP Digital Entertainment Center HP DEC uses the operating system and installed software programs during normal operation If your HP DEC works improperly or stops because of the software you may be able to repair it For some software repairs use the HP Application Recovery program or the HP PC System Recovery program These programs use the recovery DVD disc included in the accessory box There are several methods to fix your HP DEC Try these methods in the order listed here or refer to the table that follows the list e Restart When you restart the HP DEC the computer starts over using the operating system and software in its memory This is the simplest repair for your computer just click Start choose Turn Off Computer and then click Restart e Turn Off Computer When you turn off the HP DEC and then turn it on again you force the computer to copy the operating system into its memory and to clear some tracking information This may eliminate some problems that can remain after performing a Restart To turn off the computer just click Start choose Turn Off Computer and then click Turn Off e Driver Rollback This Microsoft Windows XP feature is part of the Windows Installer program used with the Add or Remove Program
25. iliates authorized resellers or country region distributors collectively referred to in this Limited Warranty as HP with this Limited Warranty The term HP Hardware Product is limited to the hardware components and required firmware The term HP Hardware Product DOES NOT include any software applications or programs non HP products or non HP branded peripherals All non HP products or non HP branded peripherals external to the HP Hardware Product such as external storage subsystems displays printers and other peripherals are provided AS IS without HP warranty However non HP manufacturers and suppliers or publishers may provide their own warranties directly to you HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving warranty service You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period Unless otherwise stated and to
26. including the following e Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning e Do not use this product to report a gas leak in the vicinity of the leak e Always disconnect the modem cable before opening the equipment enclosure or touching an uninsulated modem cable jack or internal components e If this product was not provided with a telephone line cord use only No 26 AWG or larger telecommunication line cord in order to reduce the risk of fire e Do not plug a modem or telephone cable into the Network Interface Card NIC receptacle SAVE THESE INSTRUCTIONS WARNING Install the computer near an AC EA outlet The AC power cord is your PC s main AC disconnecting device and must be easily accessible at all times For your safety the power cord provided with your PC has a grounded plug Always use the power cord with a properly grounded wall outlet to avoid the risk of electrical shock select switch for use in a 115 V or 230 V power system The voltage select switch has been pre set to the correct voltage setting for use in the particular country region where it was initially sold Changing the voltage select switch to the incorrect position can damage your PC and void any implied warranty A WA
27. ions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 11 U S GOVERNMENT CUSTOMERS Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under HP s standard commercial license 14 12 COMPLIANCE WITH EXPORT LAWS You shall comply with all laws and regulations of the United States and other countries regions Export Laws to assure that the Software Product is not 1 exported directly or indirectly in violation of Export Laws or 2 used for any purpose prohibited by Export Laws including without limitation nuclear chemical or biological weapons proliferation 13 CAPACITY AND AUTHORITY TO CONTRACT You represent that you are of the legal age of majority in your state of residence and if applicable you are duly authorized by your employer to enter into this contract 14 APPLICABLE LAW This EULA is governed by the laws of the State of California U S A 15 ENTIRE AGREEMENT This EULA including any addendum or amendment to this EULA which is included with the HP Product is the entire agreement between you and HP relating to the Software Product and it supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to the Software Product or any other sub
28. ject matter covered by this EULA To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA the terms of this EULA shall control 2004 Hewlett Packard Development Company L P The information contained herein is subject to change without notice All other product names mentioned herein may be trademarks of their respective companies The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address Hewlett Packard Company 10500 Ridgeview Court Cupertino CA 95014 declares that the product s Product Personal computer Model Number s z500 series Product Options All conforms to the following Product Specifications Safety IEC 60950 1999 EN60950 2000 IEC 60825 1 1993 A1 EN 60825 1 1994 A11 Class 1 Laser LED GB4943 2001 EMC CISPR 22 1997 EN 55022 1998 AT Class B CISPR 24 1997 EN 55024 1998 EN 55020 1995 EN 55013 2001 IEC 61000 3 2 2000 EN 61000 3 2 2000 IEC 61000 3 3 1994 A1 2001 EN 6100033 1995 A1 2001 GB9254 1998 FCC Title 47 CFR Part 15 Class
29. mbly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request that the user disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe systems if present are connected together This precaution may be particularly important in rural areas WARNING Users should not attempt to make such connections themselves but should contact the appropriate electrical inspection authority or electrician as appropriate 17 WARNING The Load Number 9 assigned to Al each terminal device denotes the percentage of the total load to be connected to a telephone loop this is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the sum of the Load Numbers does not exceed 100 AC Power Safety Warning WARNING When using this device basic safety A precautions should always be followed to reduce the risk of fire electric shock and injury to persons
30. ns how to first steps and prerequisites e Setting up and configuring the software how to and first steps Excludes system optimization customization and network configuration e Interpreting system error messages e Isolating system problems to software usage problems e Obtaining support pack information or updates Software technical support does NOT include assistance with e Generating or diagnosing user generated programs or source codes e Installation of non HP products e Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem you can receive support by doing the following Locate your nearest HP Support location via the World Wide Web at www hp com support 12 Contact your authorized HP dealer or Authorized Service Provider and be sure to have the following information available before you call HP Product serial number model name and model number Applicable error messages Add on options Operating system Third party hardware or software Detailed questions End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS EQUIPMENT This End User License Agreement EULA is a legal agreement between a you either an individual or a single entity and b Hewlett Packard Company HP that governs your use of any Software Product installed on or made available by HP for use with your HP product HP P
31. ny Microsoft operating system software contained in such recovery solution shall be governed by the Microsoft License Agreement 2 UPGRADES To use a Software Product identified as an upgrade you must first be licensed for the original Software Product identified by HP as eligible for the upgrade After upgrading you may no longer use the original Software Product that formed the basis for your upgrade eligibility 3 ADDITIONAL SOFTWARE This EULA applies to updates or supplements to the original Software Product provided by HP unless HP provides other terms along with the update or supplement In case of a conflict between such terms the other terms will prevail 4 TRANSFER a Third Party The initial user of the Software Product may make a one time transfer of the Software Product to another end user Any transfer must include all component parts media printed materials this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred product must agree to all the EULA terms Upon transfer of the Software Product your license is automatically terminated b Restrictions You may not rent lease or lend the Software Product or use the Software Product for commercial timesharing or bureau use You may not sublicense assign or transfer the license or Software Product except as expressly provided in
32. omes corrupted or is accidentally erased System Restore WARNING Try System Restore before using the HP PC System Recovery program If software on your hard drive accidentally gets erased or damaged first use the Microsoft System Restore feature in Windows XP fo restore the computer system and program settings System Restore returns the computer settings to a selected restore point without affecting user programs or document files For more information type System Restore into the Search box in Help and Support To Start System Restore 1 Close all open programs 2 Click the Start button 3 Choose All Programs 4 Choose Accessories 5 Choose System Tools 6 Click System Restore Follow the onscreen instructions Application Recovery NOTE Not all models include the Application Recovery program Perform steps 3 through 5 of the following procedure If HP Application Recovery appears in the folder your model includes the program If an individual factory installed application or driver accidentally gets erased or damaged you can reinstall the software using the HP Application Recovery program select models NOTE Use the Application Recovery program to reinstall factory installed applications and drivers For other software programs reinstall these programs directly from their original CDs or DVDs To Start Application Recovery 1 Close all applications and folders 2 Uninstall the
33. on Antenna Grounding If an outside antenna or cable system is connected to the product be sure the antenna or cable system is electrically grounded so as to provide some protection against voltage surges and built up static charges Article 810 of the National Electrical Code ANSI NFPA 70 provides information with regard to proper electrical grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning Protection For added protection of any product during a lightning storm or when it is left unattended and unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system This will prevent damage to the product from lightning and power line surges Antenna Grounding Antenna Grounding Reference Grounding Component Electric Service Equipment Power Service Grounding Electrode System NEC Art 250 Part H Ground Clamps Grounding Conductors NEC Section 810 21 Antenna Discharge Unit NEC Section 810 20 Ground Clamp Antenna Lead in Wire Power Lines An outside antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits or where it can fall into such power lines or circuits WAR
34. ory and Safety Information WARNING Text set off in this manner indicates A that failure to follow directions could result in damage to equipment loss of information bodily harm or loss of life WARNING The PC is heavy be sure to use Al ergonomically correct lifting procedures when moving the computer Information located later in this document before installing and connecting your PC to the electrical power system A WARNING Please read the Additional Safety Batterij niet weggooien maar inleveren als KCA Batteries are delivered with this product When empty do not throw them away but collect as small chemical waste Bij dit product zijn batterijen geleverd Wanneer deze leeg zijn moet u ze niet weggooien maar inleveren als Klein Chemisch Afval KCA 16 FCC Regulatory and Safety Information USA Only Federal Communications Commission FCC Radio Frequency Interference Statement WARNING This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference
35. port resource requirements Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased Customer Self Repair Warranty Service In countries regions where it is available your HP Limited Warranty may include a Customer Self Repair warranty service If applicable HP will determine in its sole discretion that Customer Self Repair is the appropriate method of warranty service If so HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service This will save considerable repair time After you contact HP and the fault diagnosis identifies that the problem can be fixed using one of these parts a replaceable part can be sent directly to you Once the part arrives replace the defective part pursuant to the provided instructions and documentation If further assistance is required call the HP Technical Support Center and a technician will assist you over the phone In cases where the replacement part must be returned to HP you must ship the defective part back to HP within a defined period of time normally thirty 30 days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective product may result in HP billing you for the replacement With a Customer Self Repair HP will pay all shipping and part return costs and determine the courier carrier to be used
36. rized service provider refer to the HP Web site at www hp com support HP may at its sole discretion determine if on site warranty service is required For example in many cases the defect can be fixed by the use of a Customer Self Repair CSR part that you are required to replace yourself based on instructions and documentation provided by HP You are also required to cooperate with HP in attempting to resolve the problem over the telephone This may involve performing routine diagnostic procedures installing software updates or patches removing third party options and or substituting options In order to receive on site support you must a have a representative present when HP provides warranty services at your site b notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors c subject to its reasonable security requirements provide HP with sufficient free and safe access to and use of all facilities information and systems determined necessary by HP to provide timely support d ensure that all manufacturer s labels such as serial numbers are in place accessible and legible e maintain an environment consistent with product specifications and supported configurations IF you require an HP representative to handle all component replacements support uplift contracts are available at additional cost HP is not responsible for any tarif
37. roduct that is not otherwise subject to a separate license agreement between you and HP or its suppliers Other software may contain a EULA in its online documentation The term Software Product means computer software and may include associated media printed materials and online or electronic documentation An amendment or addendum to this EULA may accompany the HP Product RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE PRODUCT YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT HARDWARE AND SOFTWARE WITHIN 14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE 1 GRANT OF LICENSE HP grants you the following rights provided you comply with all terms and conditions of this EULA a Use You may use the Software Product on a single computer Your Computer If the Software Product is provided to you via the Internet and was originally licensed for use on more than one computer you may install and use the Software Product only on those computers You may not separate component parts of the Software Product for use on more than one computer You do not have the right to distribute the Software Product You may load the Software Product into Your Computer s temporary
38. s utility in the Control Panel It can revert fo the previous version of a driver program if an installation fails when you are installing a new version of the driver program For more information type Rollback into the Search box in Help and Support e System Restore This Microsoft Windows XP feature allows you to bring your HP DEC configuration back to a previous time when a current software problem may have not existed The feature does this by creating a restore point where it records the computer settings at that time and date The installation of some software automatically sets a restore point for you but it is recommended to manually set restore points especially before installing or downloading additional software When using Add Programs from the Add or Remove Programs feature under the computer Control Panel the operating system automatically creates a restore point before it adds the software If you experience a problem that you think may be due to software on your computer use System Restore to return the PC to a previous restore point For more information type System Restore into the Search box in Help and Support e Application and Driver Recovery Ifthe problem with the HP DEC seems to be with only one program or one driver it may be that the application program or the driver program is damaged You can reinstall individual factory installed application programs and driver programs by using the HP Application Recover
39. t work Support agents are available 24 hours a day in English Spanish U S only and French Canada only via 1 800 474 6836 1 800 HP invent Or 1 905 206 4663 local to Mississauga to provide expert assistance NOTE Support options availability and hours vary by product country region and language and are subject to change If Necessary Get Repair Customer Self Repair You can easily replace many of the internal and external parts yourself This is the fastest method of repair where the part is conveniently sent with next day service to your home or business We pay the shipping and handling Detailed instructions are included to guide you through an easy repair and if you have questions call us for assistance This service is free for the duration of the hardware warranty period In some cases HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty 30 days Availability of this program may vary depending on your country region In Home Service If it is needed we will come right to you Sometimes your product can be repaired only by a service technician If this is the case we can schedule an onsite visit for an authorized service technician to come fix your product Pick Up and Return Service HP will arrange to have your product picked up and delivered to an HP Central Repair Center We p
40. this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software Product and user documentation are owned by HP or its suppliers and are protected by law including but not limited to United States copyright trade secret and trademark law as well as other applicable laws and international treaty provisions You shall not remove any product identification copyright notices or proprietary restrictions from the Software Product 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that the right to do so is mandated under applicable law notwithstanding this limitation or it is expressly provided for in this EULA 7 TERM This EULA is effective unless terminated or rejected This EULA will also terminate upon conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA 8 CONSENT TO USE OF DATA You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product HP agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services 13 9 DISCLAIMER OF WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE PRODUCT AS IS AND WITH ALL FAULTS AND HEREBY DISCLAIM ALL OTHER WARRAN
41. tion process and wait until you see the desktop Then turn off the computer reconnect all peripheral devices and turn on the computer 11 Reinstall software not originally installed on the computer by the factory 12 Copy data files that you saved on the backup DVD you made to your hard disk drive Warranty and License Information HP Total Care HP Total Care provides fast friendly and effective expert advice for all your HP products If you have a question or if a problem arises we offer extensive service and support options around the clock to better handle your needs Go to your product s Help amp Support Center for the fastest resolutions For more information on your support and services options visit www hp com go totalcare NOTE Your HP Personal Media Drive is covered by a separate warranty Please refer fo your HP Personal Media Drive documentation for details Support for your HP Personal Media Drive is available via email at HP hddsupport com or by calling 1 800 270 6026 toll free Or 405 324 4744 toll US and Canada When should I contact HP Total Care Support and Services e The Help and Support Center or other support tools on your product did not identify or help solve your problem e You either do not have Internet access or cannot connect to the Internet to use the HP Customer Care Web support site e There is obvious damage or a mechanical breakdown with your product and it does no
42. will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver Connect the equipment into an outlet that is on a circuit different from the receiver Consult the dealer or an experienced radio TV technician for help The system RFI and Radiated Immunity tests were conducted with supported peripheral devices and shielded cables such as those you receive with your system Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment To comply with the limits for an FCC Class B computing device always use shielded signal cables and the power cord supplied with this unit Consumer Information and FCC Requirements Telephone Connection e This equipment complies with Part 68 of the Federal Communications Commission rules These rules permit this device to be directly connected to the telephone network Standardized jacks are used for these connections This equipment should not be used on party lines or coin lines e If this device is malfunctioning it may also cause harm to the telephone network this device should be disconnect
43. y program select models only see Application Recovery on page 5 e System Recovery Use the HP PC System Recovery program as a last resort to reinstall the software First perform System Recovery using the recovery discs and choose Standard Recovery Finally if necessary perform System Recovery using the recovery discs and choose full System Recovery Refer to System Recovery Using Recovery Discs on page 6 Before using the HP PC System Recovery program or the HP Application Recovery program use System Restore When your HP DEC stops working correctly the Restart Turn Off Computer and Driver Rollback methods described above may resolve the problem After you have tried these three methods if needed try the remaining actions using the table that follows as a quick reference For the specific computer problem try the method listed as 1 and then 2 Microsoft Problem Status System Restore Application Recovery program System Recovery from the recovery DVDs You installed a new application or device driver 1 An application does not work 1 A device driver does not work Computer stops responding or does not work 1 2 You replaced the hard disk drive 1 The recovery discs can be used only with the specified model The discs are licensed for use only with your HP DEC The recovery DVDs can install the operating system and software on your computer if the software bec
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