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Gateway 960 User's Manual

1. 6 Ifyou are replacing a card remove the old expansion card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways Warning Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause D electrostatic damage to the card 7 Press the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways 62 www gateway com Installing PCI expansion cards 8 Push the card retention cover against the expansion cards until the retention cover clicks into place under the release lever Release lever Card retention cover OR Press on the card retention cover lever on the back of the server until the lever is flush with the back of the case www gateway com 63 Chapter 4 Installing Components 64 9 10 11 12 If you are installing a full length card press down on the card retention clip to secure the end of the card Connect any cables to the card following the instructions in the card documentation Follow the instructions in Closing the server case on page 45 See the card s documentation for software installation instructions Installing a processor Installing a processor The server is compatible with Intel Xeon processors with 512 KB cache The server automatically detects the processors each time you turn on the server W
2. Device Rage XL Debug slot Intel 82544GC SCSI 7899W PCI slot 1 PCI slot 2 PCI slot 3 PCI slot 4 PCI slot 5 Interrupt A ICH3 P IRQB ICH3 P IRQE P1 IRQ 0 S1 IRQ 0 S1 IRQ 4 S2 IRQ 4 PCI IRQ 0 P2 IRQ 4 P2 IRQ 0 Interrupt B Interrupt C Interrupt D ICH3 PIRQF ICH3 P IRQG ICH3 P IRQH S1 IRQ 1 S1 IRQ 5 S1 IRQ 2 S1 IRQ 3 S2 IRQ 5 S2 IRQ 6 S2 IRQ 7 PCI IRQ 1 PCI IRQ 2 PCI IRQ 3 P2 IRQ 5 P2 IRQ 6 P2 IRQ 7 P2 IRQ 1 P2 IRQ 2 P2 IRQ 3 Additional specifications Additional specifications For more information about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server 129 Appendix A 130 www gateway com BIOS Settings You can print this appendix then record your custom BIOS settings on the printout Only settings which can be changed are listed in this appendix For a complete list of viewable BIOS settings run the BIOS Setup utility B To view all BIOS settings 1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Select menus and submenus to display setting information Appendix B BIOS Settings BIOS menu BIOS submenu Main Advanced SuperlO Configuration IDE Configuration IDE Configuration Primary IDE
3. Gateway 960 Server user sguide Customizing Troubleshooting Q Gateway Contents 1 Checking Out Your Gateway Server 2200 1 EON Tentai aee DE Semele ad DE a atte DO ee we See es 2 BIOK co sos Botts e othe aaa dle Sisco Aaa decade Syed ened oan ead Sa 4 MIENO aa a E ict AEE Ba sedate RAS ah MM EA ites teh eal nail aN estar 5 System board 208 4 4 4ceen cess ba see Pad vada dele Placid eee ea 6 LOPE SIDS aes ce a NAE E eG EAA ot a feet cere abe ee Sent Mee Yee Ee RS 6 ROTSIGE erana dri a aa dee atari dee ang ate A ee Li alee ee 7 Getting Help ko pa A eh dae A et A A ae a tA ee 8 Server Companion CD 0000 cette ee 8 Online Help Giesicste os osia A ee ish Sete ee EE ea aed en aoe ae 8 Gateway Web site 0 tee eee 8 2 Setting Up Your Server 200 cee eee eee 9 Setting up the hardware 00 0 cece eee 10 Converting to a rackmount server 000 anaana a 10 Protecting from power source problems 000 0c eee eens 11 Starting your Server 0 0 tees 13 Understanding the power on self test 0 0 0 e eee eee 14 Turning off your Server 0 0 0 cette 15 Restarting rebooting your server 0 ce tee 16 Setting up the operating system 0 00 c cee 17 3 Maintaining Your Server 0 cece eee eee 19 Caring for your Server 0 0 ete 20 Protecting your server from viruses 0 ee ee 22
4. gt To start the server 1 Turn on any peripheral devices connected to the server 2 Press the power button on your server Power button www gateway com 13 Chapter 2 Setting Up Your Server When the power It means indicator is Green The server is turned on Off The server is turned off If nothing happens when you press the power button m Make sure that the power cord is plugged in securely and that your surge protector if you are using one is plugged in and turned on m Make sure that the monitor is connected to the server plugged into the power outlet or surge protector and turned on You may also need to adjust the monitor s brightness and contrast controls 3 The first time you turn on the server any pre installed operating system may begin asking you for configuration settings See your operating system s documentation for instructions on configuring advanced settings for your specific network or see the Installing Windows 2000 Server installation guide gt To select which device your your server boots from 1 During server startup press F10 The Boot menu opens 2 Select the device you want to boot from Common choices include m Removable Dev m ATAPI CDROM m Hard Drive m IBA GENIC Understanding the power on self test 14 When you turn on your server the power on self test POST checks the memory and components and displays any error messages Write down any error messages tha
5. m Condition of the Internet computers to which you connect and the number of users accessing those computers m Complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your server Keyboard The keyboard does not work m Make sure that the keyboard cable is plugged into the correct port m Remove all extension cables and switchboxes m Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys m Try a keyboard that you know works to make sure that the keyboard port works m Reinstall the keyboard device driver For more information see Using Your Server Companion CD A keyboard character keeps repeating m Make sure that nothing is resting on the keyboard m Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your server Liquid has been spilled into the keyboard m If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it This type of damage is not covered by your server s warranty 108 Troubleshooting Memory Memory errors were detected during server start up Open your server and make sure that the
6. 141 Appendix C Safety Regulatory and Legal Information Notices Copyright 2003 Gateway Inc All Rights Reserved 14303 Gateway Place Poway CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country
7. 11 Turn on the server A message appears saying that the CMOS Date and Time are not set 12 Press F1 to reset the BIOS to factory default settings n Resetting BIOS passwords To reset BIOS passwords you must reset and clear all BIOS settings To reset BIOS passwords follow the instructions in Resetting the BIOS on page 90 www gateway com 91 Chapter 5 Using the BIOS Setup Utility 92 www gateway com Troubleshooting Read this chapter to learn how to m Interpret error messages and codes m Troubleshoot m Get telephone support and training If the suggestions in this chapter do not correct the problem see Telephone support on page 117 for more information about how to get help Chapter 6 Troubleshooting Safety guidelines While troubleshooting your server follow these safety guidelines 94 Never remove the side panel while your server is turned on and while the modem cable and the power cord are connected Do not attempt to open the monitor To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids the warranty Make sure that you are grounded correctly before opening the server case For more information about preventing damage from static electricity see Preventing static electricity discharge on page 41 After you complete any maintenance task where you have to open the server
8. Card sizes Power supply Operating systems Certifications Tower 7 75 x 18 x 17 5 inches 19 69 x 45 72 x 44 45 cm Varies by configuration 3 chassis fans speed adjustable PS 2 keyboard PS 2 mouse USB 4 Serial DIN9 interface VGA Parallel RJ 45 LAN 3 5 inch diskette CD ROM Supports full length full height PCI expansion cards 450 W PS 2 Supports Windows 2000 Server Compatible with Windows NT Novell NetWare 6 FCC Class A UL cUL System board specifications System board specifications Processor Chipset Memory PCI device slot VGA LAN RAID ACPI Dual 603 pin E7500 or 604 pin E7501 sockets 400 MHz E7500 or 400 MHz 533 MHz E7501 system bus Supports Intel Xeon CPU with 512 KB cache 1 VRM per processor 9 1 compliant Intel E7500 or E7501 400 MHz E7500 or 533 MHz E7501 FSB Dual PC1600 E7500 or PC2100 E7501 DDR SDRAM memory channels with ECC ATA 100 IDE interface two channels USB 1 1 4 ports Four DIMM slots support up to 8 GB total memory ECC registered DDR SDRAM On board VGA Gb Ethernet and U320 SCSI PCI slots 32 bit 33 MHz slot 1 64 bit 66 MHz slot 1 64 bit 100 MHz slot 4 or 64 bit 133 MHz slot 2 On board ATI Rage XL 4 MB SDRAM E7500 8 MB SDRAM E7501 On board Intel 82544GC Gb Ethernet NIC 64 bit 133 MHz PCI X interface 10Base T 100Base TX 1000Base T PXE support LSI Eli
9. Chapter 6 Troubleshooting Telephone support Gateway offers a wide range of customer service technical support and information services Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems 800 846 2118 US 877 709 2945 Canada Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Service description How to reach Fax on Order a catalog of documents on common 800 846 4526 US demand problems then order documents by document 877 709 2951 Canada support numbers The documents will be faxed to you Tutorial Learn networking tips from Gateway s tutorial 877 485 1464 US support support on a per issue fee basis 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 1778 TDD Gateway Talk to a Gateway Technical Support representative 877 485 1464 US Technical about a non tutorial technical support question 800 846 3609 Canada Support See Before calling Gateway Technical Support and Puerto Rico on page 117 before calling 605 232 2191 all other TDD Technical Support for hearing impaired is countries available 800 846 1778 TDD Weekdays 6 00 a m 8 00 p m Central Time Weekends 6 00 a m 5 00 p m Central Time Sales Get information about available systems pricing 800 846 2000 US accounting orders
10. Managing hard drive space 0 0 eee eee 23 Checking hard drive space 0 0 c eee eee 23 Using Disk Cleanup 26 hake Rows Ce ripe POEM cee Some ee ws 24 Checking the hard drive for errors 1 2 ee 24 Defragmenting the hard drive 00 ee ee 26 Backing up Tl6S s2c5c2taraceaiteagiod tev eeues at opie tend ERA wae ds 27 Cleaning your Server 0 0 0 c cc tees 28 Cleaning the exterior 0 0 00 c eee 28 Cleaning the keyboard 0 cece 29 Cleaning the screen 0 6 eens 29 Cleaning the tape drive 2 0 0 eee 29 Cleaning the mouse 0000 eee tte 30 Preparing for system recovery 00 e eee eee 32 Creating startup diskettes 2 0 0 0 cc eee 32 Creating an emergency repair diskette 0 000 c cee eee 32 Keeping a record of system configuration 0 0 e eee ee 35 System administration 0000 c cee 36 ManageX Event Manager 00 nanana 36 Server security rea maa vo paa ea bee vida hee edd aa bea fee dees 36 Using your Server Companion CD asasan saaana aaae 38 Installing Components 0002 cece eee eee 39 Preparing to install components 2 0 c eee tees 40 Selecting a place to work 1 0 00 cette 40 Gathering the tools you need 1 eee 40 Preventing static electricity discharge 0 cece ee ee 41 Opening the server case 1 eee 42 Closing the server case
11. Troubleshooting Beeps 10 11 BIOS Description Troubleshooting steps The shutdown register for CMOS RAM Same as for 4 beeps failed The external cache is faulty Same as for 4 beeps The settings in the BIOS Setup utility are not retained Replace the CMOS battery For more information see Replacing the CMOS battery on page 84 CD drive Your server does not recognize a CD or the CD drive 102 Make sure that the CD label is facing up then try again Try a different CD Occasionally CDs are flawed or become scratched and cannot be read by the CD drive Shut down and restart your server Clean the CD For more information see Cleaning CDs on page 103 Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the IDE controllers are enabled For more information see Using the BIOS Setup Utility on page 87 Make sure that the drive is configured correctly by following the instructions in the drive s documentation Open your server case and make sure that the cables are connected correctly to the CD drive and the IDE connector on the system board or controller card If you have a SCSI device in your system check the cable connected to the SCSI card If the CD drive is the last drive on the cable the drive farthest from the card make sure that the CD drive is terminated For more information about SCSI device configurations
12. billing statements warranty service or 888 888 2037 Canada and warranty 118 other non technical issues Tutoring and training Gateway s Technical Support professionals cannot provide hardware and software training Instead Gateway recommends the following training Tesources Resource In Store Training at Gateway stores Gateway Learning Libraries Online Training from Learn Gateway Service description Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs including Microsoft Word Excel and PowerPoint A variety of courses and tutorials are available on CD Select from several easy to use learning libraries More than 450 online courses are available from Learn Gateway All you have to do is go online and log in You select the subject matter and the learning format self paced tutorials or virtual classrooms all from the comfort of your computer Tutoring and training For more information www gateway com country www gateway com training www learnatgateway com 119 Chapter 6 Troubleshooting 120 www gateway com Server Specifications The following specifications are for the standard configuration Your server may contain optional equipment All specifications are subject to change Appendix A System specifications 122 Case size Weight Fans Ports Drives standard
13. protect your server against power source problems Surge protectors During a power surge the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage Protect your server and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your server Warning High voltages can enter your server through the power cord and the modem and network connections Protect D your server by using a surge protector If you have a modem use a surge protector that has the appropriate type of modem jack During an electrical storm unplug both the surge protector and the modem and network cables When your purchase a surge protector m Make sure that the surge protector meets the appropriate product safety certification for your location such as Underwriters Laboratories UL m Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage that the protector allows to pass through the better the protection for your server m Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your server m Check for line conditioner capabilities A line conditioner smooths out some of the normal line noise small voltage fluctuations of an electrical supply 11 Chapter 2 Setting Up Your Server 12 Line condi
14. 2 tte 45 ristalliNg GriVes lt t cy 8 beeteciaree dame tara Nie Pa as Ate hedged seabed 47 Installing a media drive 21 eee 48 Installing a hard drive 2 0 eee 55 Installing MOMOry sid ee de eee aka giln bed bntwe dike lapeg E aw baee ga eed 58 Installing PCI expansion cardS 0000 cece ee 60 Installing a processor wana egies Pepae ney a ea Gagan aes ee a UE ea gene E 65 Installing a voltage regulator 0 eee 69 Replacing the power supply 000 cece eee tee eee 70 Replacing the SCSI backplane 000 eects 73 Replacing the system board 0 cee eee 79 Replacing a TaM eona bicgaw antic AE add amp bh Wanna arya Redden DIAS ad Gores 82 Replacing the CMOS battery 0000 c eect eee 84 Using the BIOS Setup Utility 2 02 eee 87 Opening the BIOS Setup utility 0 ee 88 Updating the BIOS ieia miee sa iaeio aik eoe waaa eee 89 Recovering the BIOS 0 nananana 89 Resetting the BIOS acsee oneei Gat see ae ou evans A wake EEN 90 Resetting BIOS passwords 00 cee eee 91 TROUBIESROOUING soi ae aie Aa et ore eR ta ae 93 Safety guidelines 0 0 c cette 94 Eror messages sasara aa GtatSS Vike Seon eae ele aye caine A ale ules 95 Troubleshooting 0 6 0 cece eee 99 EE i NSS AN AU Se A a E CY E A ltd vsti MM daa 99 Battery replacement 2 2 0 0 anaana 100 Beep COdeS dic Skee ee ea SORES eee Meee EA ee e
15. IDE hard drive on page 107 Insert bootable media device m Make sure that the correct hard drive is set as the first bootable drive in the Boot menu of the BIOS Setup utility m See Your server does not recognize an IDE drive on page 106 or Your server does not recognize a SCSI drive on page 106 for a possible solution Insufficient disk space m Check the free space on the drive If the drive is almost full remove unnecessary files For more information see Using Disk Cleanup on page 24 Invalid configuration information m Open the BIOS Setup utility then make sure that the settings are correct m Reset the BIOS For more information see Resetting the BIOS on page 90 Error messages Invalid partition table m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 106 Invalid password m Enter your password again Some passwords are case sensitive m If you do not know the password you may need to reinstall the software you are trying to access m Startup passwords are stored in BIOS If this password has been set and you do not know it you may be able to reset the password through system board jumper settings For more information see Resetting BIOS passwords on page 91 Keyboard not detected m See The keyboard does not work on page 108 for a possible solution m Turn off the server then check the keyboard c
16. Master IDE Configuration Primary IDE Slave 132 Setting Value System Time System Date Plug amp Play O S Reset Config Data OnBoard Floppy Controller Serial Porti Address Parallel Port Address Parallel Port Mode ECP Mode DMA Channel Parallel Port Irq OnBoard PCI IDE Controller Type LBA Large Mode Block Multi Sector Transfer PIO Mode DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type Type LBA Large Mode Block Multi Sector Transfer PIO Mode BIOS menu BIOS submenu IDE Configuration Secondary IDE Master IDE Configuration Secondary IDE Slave IDE Configuration Floppy Configuration OnBoard Devices Configuration Setting Value DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type Type LBA Large Mode Block Multi Sector Transfer PIO Mode DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type Type LBA Large Mode Block Multi Sector Transfer PIO Mode DMA Mode S M A R T 32Bit Data Transfer ARMD Emulation Type Floppy A OnBoard LAN Device 133 Appendix B BIOS Settings BIOS menu BIOS submenu Remote Access Configuration Power Boot Boot Device Priority Removable Devices Security 134 Setting Value Onboard SCSI Controller OnBoard VGA Device Legacy USB Support Remote Access Power Button Mode AC Power Failure Standby Time Out Quiet Boot Wait for F1 If Error 1st Boot Device 2nd Boo
17. any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables f
18. are updating the BIOS such as a power outage the BIOS update may not be successful You can recover the old BIOS so you can try another update b To recover the old BIOS 1 Turn on or restart the server 2 Press and hold CTRL HOME The old BIOS is recovered 89 Chapter 5 Using the BIOS Setup Utility Resetting the BIOS The Clear BIOS jumper on the system board lets you clear all BIOS Setup settings and return them to the factory defaults D gt To reset the BIOS 90 1 2 3 Print the appendix for BIOS Settings in this guide Restart your server Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens Record any custom BIOS settings on your printout Follow the instructions in Preventing static electricity discharge on page 41 Turn off the server then disconnect the power cord and all other cables connected to the server Remove the side panel For more information see Opening the server case on page 42 Warning Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power D before changing the jumper Resetting the BIOS 8 Remove the jumper across pins 2 3 of jumper JP7 then place the jumper across pins 1 2 The BIOS memory is cleared Configuration jumper JP7 9 Place the jumper back onto pins 2 3 10 Close the case by following the instructions in Closing the server case on page 45
19. at 64 bit 66 MHz Supports 32 bit and 64 bit cards 3 3 V or universal 2 3 Paired slots When only one card is installed in a slot of this pair the slot can run at 64 bit 133 MHz When two 64 bit 100 MHz cards are installed in this pair the slot can run at 64 bit 100 MHz When cards of different speeds are installed in this pair each slot runs at the slowest of the two speeds Supports both 32 bit and 64 bit cards 3 3 V or universal 4 5 Same as slots 2 3 6 Always runs at 32 bit 33 MHz Supports 5 V or universal cards N a i a a Er Val wn I A ae PCI slot 1 PCI slots 2 3 PCI slots 4 5 PCI slot 6 60 www gateway com Installing PCI expansion cards gt To replace add or reseat a PCI expansion card 1 2 Follow the instructions in Preventing static electricity discharge on page 41 Follow the instructions in Opening the server case on page 42 If you are replacing a card disconnect any cables that are attached to the old card If you are removing a full length card pull back on the card retention clip that secures the end of the card OR If you are adding a full length card to an empty expansion slot pull back on the card retention clip for that slot www gateway com 61 Chapter 4 Installing Components 5 Pull the card retention cover s release lever then swing the retention cover away from the expansion cards Release lever Card retention cover
20. case make sure that you close the case reinstall any screws then reconnect all cables before you restart your server Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D Power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician If your server was damaged during shipment from Gateway contact Gateway Technical Support Error messages Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshooting Access denied m Your diskette is write protected Move the write protection tab over the window on the back of the diskette or save to a new diskette Bad command or file name m Make sure that you entered the right command m Make sure that the specified drive is correct then try again m If you are trying to exit MS DOS to return to Windows type exit then press ENTER Base memory xxx expansion m This is an informational message only No action is required CD drive is not recognized m See Your server does not recognize a CD or the CD drive on page 102 for a possible solution Data error m In Windows 2000 Server run CheckDisk on the drive with the error Dis
21. device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Caution Changes or modifications not expressly approved by A Gateway could void the FCC compliance and negate your AP authority to operate the product Telecommunications per FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone li
22. drive can improve hard drive performance While Disk Defragmenter is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also disconnect your server from the network while defragmenting because network communication may stop the defragmentation process and cause it to start over If your server is running an operating system other than Windows 2000 Server see the operating system s documentation for instructions on defragmenting files gt To defragment a hard drive in Windows 2000 Server 26 1 Double click the My Computer icon 2 Right click the hard drive that you want to defragment for example Local Disk C then click Properties The Properties dialog box opens Managing hard drive space 3 Click the Tools tab Local Disk C Properties 2x Security Quota Web Sharing General Hardware Sharing Error checking This option will check the volume for errors Check Now Backup Era This option will back up files on the volume Hat Backup Now r Defragmentation wy This option will defragment files on the volume Defragment Now 4 Click Defragment Now 5 Click Action then click Defragment Disk Defragmenter shows its progress on the screen When finished Disk Defragmenter asks if you want to quit the program 6 Click Close n Backing up files Backing up files and removing t
23. file in Windows 2000 Server while holding down the SHIFT key the file cannot be restored 104 Troubleshooting gt To restore files that were deleted in Windows 2000 Server 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore E Hard drive You receive an Insufficient disk space error message m In Windows 2000 Server delete unnecessary files from the disk using Disk Cleanup For more information see Using Disk Cleanup on page 24 m In Windows 2000 Server empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin m Save your files to a diskette or another drive If the hard drive is full copy any files not regularly used to diskettes or other backup media then delete them from the hard drive The hard drive cannot be accessed or you receive a General failure reading drive C error message m If a diskette is in the diskette drive eject it and restart your server m Try restarting your server by pressing CTRL ALT DEL m Open your server and make sure that the cables are connected correctly to the hard drive and the system board For more information see Installing a hard drive on page 55 m If your server has been subjected to static electricity or physical shock you may need to reinstall the operating system m Use GWScan to test the hard drive For more information see You need to troubleshoot an IDE h
24. lint free cloth to clean your server and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your server is cooled by air circulated through the vents on the case so keep the vents free of dust With your server turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Cleaning your server Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your server and turn the keyboard upside down Let the liquid drain then let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty Cleaning the screen If your computer screen is a flat panel display use a soft cloth and water to clean the computer screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Warning The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or D ammonia based glass cleaners OR If your computer screen is not a flat panel display use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on
25. m Ifyou are using a telephone line to access the Internet make sure that your server is connected to the telephone line and the telephone line has a dial tone m If you are using a telephone line to access the Internet make sure that no one else in the business is using the telephone line m If you are using a telephone line to access the Internet and you have the call waiting feature on your telephone line make sure that it is disabled m Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help m Make sure that you do not have a problem with your modem For more information see Modem telephone dial up on page 109 You receive an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly lost your Internet connection or your ISP is having technical difficulties Re type the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties 107 Chapter 6 Troubleshooting Connecting to a Web site takes too long Many factors can affect Internet performance m Condition of the telephone lines in your business m Condition of the telephone lines and switches at your local telephone service
26. plugging a working device such as a lamp into the outlet then turning it on to test the outlet Open your server and make sure that the power supply cable is connected correctly to the system board Open your server and make sure that the power button cable is connected correctly to the system board When you turn on the server it makes several short beeps The short beeps indicate the server has encountered some type of error See Beep codes on page 100 Printer Printer will not turn on Make sure that the power cord is plugged into an AC power source Printer is on but will not print 114 Make sure that the printer is online Many printers have an online offline button that you may need to press Make sure that the cable between the printer and your server is connected securely to the correct port Print a test page Check the port and cable for bent or broken pins Make sure that the printer is shared on the network if applicable Troubleshooting m Reinstall the printer driver For more information see your printer s documentation You receive a Printer queue is full error message m Make sure that the printer is not set to work offline m Stop and restart the spooler service For more information see your operating system s documentation To make sure that the printer is not set to work offline in Windows 2000 1 Click Start Settings then click Printers The Printers window opens 2
27. power cable and SCSI cable are attached securely to the drive Use a different SCSI cable Make sure that the last device on the SCSI cable is correctly terminated For more information about SCSI device configurations see the device s documentation Change the drive s SCSI address to one that is not being used by your server For more information about SCSI device configurations see your drive s documentation Make sure that the SCSI controller is enabled in the BIOS Setup utility Run SCSI Verify in the SCSI BIOS For more information about the SCSI BIOS see the SCSI controller s documentation The master boot record is corrupted Repair the master boot record using FDISK from MS DOS version 5 0 or later To prepare startup diskettes see Creating startup diskettes on page 32 Troubleshooting B To repair the master boot record m Ata DOS command prompt type fdisk mbr then press ENTER You need to troubleshoot an IDE hard drive m Use the GWScan utility to test a hard drive s ability to read data and to measure seek times and transfer rates GWScan can also repair some errors that may develop on IDE hard drives B To download the GWScan utility m Search for the utility at support gateway com For information about how to use GWScan go to ftp ftp gateway com pub hardware_support drivers win3 x_ and dos mass_storage hard_ drives 7510801 txt Internet You cannot connect to the Internet
28. server case 1 Follow the instructions in Preventing static electricity discharge on page 41 2 Turn off the server then disconnect the power cord and all other cables connected to the server 3 Unlock the front cover Release latch Release latch Lock 4 Press the two front cover release latches then pull the cover away from the server 42 www gateway com Opening the server case 5 For more stability place the server on its side 6 Loosen the three captive thumbscrews that secure the side panel to the server Thumbscrews 7 Slide the side panel toward the front of the case about inch then lift the panel away from the server www gateway com 43 Chapter 4 Installing Components 8 If your server has an air duct pull the tab on the right until it releases the duct from the server then lift the duct away from the server place Provides protection i 2 i i 3 for operation of the This air battle Ag www gateway com 44 Closing the server case Closing the server case gt To close the server case 1 For more stability set the server case on its side 2 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 3 Replace the air duct if one came with your server 4 Align the side panel s top and bottom tabs into the case notches then slide the side panel toward the back of the case until
29. slightly then lift it away from the hot swap cage 11 Place the new backplane onto the hot swap cage then tighten the thumbscrew 12 Slide the hot swap cage part way into the hot swap bay Make sure that the side of the cage marked Top is oriented toward the top of the server case 13 Reconnect the power SCSI and manageability cables to the backplane 14 Slide the hot swap cage all the way into the hot swap bay then tighten the four thumbscrews www gateway com 77 Chapter 4 Installing Components 15 Reinstall the fan 16 Install each of the drives back into the hot swap cage Make sure that you replace the drives in the correct order by referring to your notes from Step 4 17 Follow the instructions in Closing the server case on page 45 78 www gateway com Replacing the system board Replacing the system board gt To replace the system board 1 2 Follow the instructions in Preventing static electricity discharge on page 41 Follow the instructions in Opening the server case on page 42 To remove the memory modules follow the instructions in Installing memory on page 58 To remove all of the expansion cards follow the instructions in Installing PCI expansion cards on page 60 To remove the heat sinks and processors follow the instructions in Installing a processor on page 65 If your new system board does not include heat sink mounting brackets remo
30. system files become corrupted These precautions make it easier to restart your server and recover damaged files Creating startup diskettes If your system files are corrupted you may not be able to start the server from the hard drive Startup diskettes are diskettes that let you start the server and attempt to fix the problem If your server is running an operating system other than Windows 2000 Server see your operating system s online help or documentation for instructions on creating startup diskettes gt To create startup diskettes in Windows 2000 Server 1 Format four 3 5 inch 1 44 MB diskettes 2 Insert one diskette into the diskette drive of a computer running any version of Windows 3 Insert the Windows 2000 Server CD into the CD drive A Click Start then click Run 5 Type d bootdisk makeboot a where d is the letter assigned to your CD drive 6 Click OK then follow the on screen prompts Creating an emergency repair diskette 32 Windows 2000 Server lets you create an emergency repair diskette to back up critical operating system files including the registry The emergency repair diskette is not a bootable diskette For instructions on using the diskette see your Windows 2000 Server online help or documentation If your server is running an operating system other than Windows 2000 Server see your operating system s online help or documentation for instructions on creating startup diskettes P
31. the back of the side panel is flush with the back of the case 5 Tighten the three captive thumbscrews that secure the front of the cover to the server case Thumbscrews 6 Set the case upright www gateway com 45 Chapter 4 Installing Components 7 Align the notch in the bottom of the front cover with the rail on the front of the case then swing the cover against the case 8 Lock the front cover 9 Reconnect the power cord and all other cables 46 www gateway com Installing drives Installing drives Your server s basic configuration includes one CD drive and one 3 5 inch diskette drive Two additional 5 25 inch drive bays are also provided for more drives Your server can have up to eight SCSI hard drives in the hot swap bay behind the front access door CD drive Diskette drive 5 25 inch drive bay 5 25 inch drive bay Hot swap bay As you prepare to install drives remember m Do not use the top 5 25 inch drive bay for drives which have electronic components exposed on the top Drive mounting rails at the top of the bay may damage any exposed electronic components m Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables m IDE hard drives can be configured as single master slave or cable select IDE CD drives can be configured as master slave or cable select www gateway com 47 Chapter 4 Ins
32. the cloth never directly on the screen and wipe the screen with the cloth Cleaning the tape drive If you use a tape drive to back up your files regular maintenance will lengthen the life of the drive To maintain the drive s reliability m Clean the drive monthly with the cleaning cartridge included with the drive m Remove the tape from the drive whenever the drive is not being actively used 29 Chapter 3 Maintaining Your Server Cleaning the mouse If the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy If you have an optical mouse clean the mouse by wiping the bottom of the mouse with a clean cloth If you have a trackball mouse follow these instructions gt To clean your trackball mouse 1 Turn the mouse upside down 2 Rotate the retaining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth 30 www gateway com Cleaning your server 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place www gateway com 31 Chapter 3 Maintaining Your Server Preparing for system recovery You should take precautions that will make it easier to reinstall or repair your operating system if
33. 14 cleaning 29 troubleshooting 112 SCSI backplane 73 connector 7 determining failed 55 ID 55 installing drives 55 SDRAM see memory security event log 37 monitoring case access 37 set passwords 36 setting up in BIOS 36 supervisor password 36 system 36 user passwords 36 using password 36 Security menu BIOS Setup utility 88 134 serial number 117 serial port 4 Server Companion CD 8 38 setting up hardware 10 operating system 17 safety precautions 10 20 135 Setup utility see BIOS Setup utility slots card 6 memory 7 processor 6 voltage regulator 7 specifications 122 129 electronic 127 environmental 125 system board 123 video 126 starting server 13 startup diskettes 32 static electricity 41 supervisor password 36 surge protector 11 system 122 administration 36 control 36 management 36 recovery 32 security 36 specifications 122 startup 13 system board components 6 7 installing 79 replacing 79 specifications 123 thumbscrew location 4 system configuration protecting with passwords 36 recording 35 system interrupts 127 system recovery creating repair diskette 32 creating startup diskettes 32 recording BIOS configuration 35 recording system configuration 35 T tape drive cleaning 29 using 27 technical support automated troubleshooting 118 FaxBack support 118 resources 117 Technical Support 117 118 tips before contacting 117 telephone support 117 training CD 119 classroom 119 Gateway L
34. D 2 14 line conditioners 12 main connector 7 Power menu 134 protecting from surges 11 reset button 2 source problems 11 static electricity 41 surge protectors 11 troubleshooting 114 uninterruptible power supply UPS 12 Power menu BIOS Setup utility 88 134 power supply installing 70 manageability connector 7 uninterruptible 12 power on self test 14 printer troubleshooting 114 processor heat sink 65 installing 65 location 6 replacing 65 troubleshooting 115 programs closing unresponsive 16 R rackmount 10 RAID cage 73 RAID drives installing 55 location 3 RAM 147 see memory rear fan 4 5 rebooting server 16 recovering BIOS 89 system 32 Recycle Bin 105 removing 5 25 inch drive 48 add in card 60 backplane 73 battery 84 card 60 CD drive 48 cover panels 42 diskette drive 48 expansion cards 60 fans 82 files and folders 24 hard drive 55 heat sink 65 hot swap cage 73 hot swap drive 55 media drive 48 memory 58 PCI card 60 power supply 70 processor 65 RAID drive 55 SCSI backplane 73 SCSI drive 55 side panel 42 system board 79 voltage regulator 69 repair diskette 32 replacing see removing reset button 2 16 resolution video 126 resources interrupts 127 memory map 127 148 restarting server 16 RJ 45 jack 4 S safety general precautions 10 135 guidelines for troubleshooting 94 static electricity 41 saving system configuration settings 35 scanning drive for errors 24 screen adjusting
35. Double click the icon for the printer you want to use 3 Click Printer If there is a Use Printer Offline option on the menu click it to clear the check mark OR Click Printer If there is a Connect option on the menu click it to connect to the printer m Wait until files have been printed before sending additional files to the printer m If you print large files or many files at one time you may want to add additional memory to the printer See the printer s documentation for more information about adding additional memory You receive a Printer is out of paper error message m After adding paper make sure that the printer is online Many printers have an online offline button that you need to press after adding paper Processor Your server does not recognize a new processor m Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it is installed correctly 115 Chapter 6 Troubleshooting m Ifyou have upgraded your server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For more information see your operating system s documentation m Make sure that a voltage regulator is installed for each processor on the system board 116 Telephone support Telephone support Before calling Gateway Technical Support If you have a technical problem with your server follow these recomm
36. able Keyboard stuck key failure m Remove any objects that may be resting on the keyboard then restart the server m Make sure that a key is not stuck Clean the keyboard if necessary Memory errors were detected while the system started up m See Memoty errors were detected during server start up on page 109 for a possible solution Memory size error m Open the BIOS Setup utility then save the memory configuration Missing operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 106 m Use FDISK to make sure that your hard drive has an active partition On FDISK s main menu select the Set Active Partition option In MS DOS or Windows 95 the only partition that can be set as active is the primary DOS partition 97 Chapter 6 Troubleshooting 98 Non system disk or disk error m Eject the diskette then press ENTER m If the diskette is bootable check it for errors with an error checking program m For troubleshooting information see You need to troubleshoot an IDE hard drive on page 107 Not enough memory m Close all programs that are not currently in use Required parameter missing m Make sure that you entered the right command m If you are trying to exit DOS to return to Windows type exit then press ENTER Syntax error m Make sure that you entered the right command m If you are trying to exit DOS
37. add in card see card adding CD drive 48 diskette drive 48 expansion cards 60 hard drive 55 media drive 48 memory 58 processor 65 voltage regulator 69 administrator password see supervisor password Advanced menu BIOS Setup utility 88 132 automated troubleshooting system 118 B backing up files 27 backplane installing 73 location 5 battery location 7 replacing 84 troubleshooting 100 beep codes 100 BIOS recovering 89 resetting 90 resetting passwords 91 settings 131 troubleshooting 102 updating 89 BIOS Setup utility 87 Advanced menu 132 Boot menu 134 Main menu 132 menus 88 132 navigating through 88 opening 88 passwords 36 91 Power menu 134 recording configuration 35 Security menu 134 settings 131 troubleshooting 102 boot device 14 menu 14 Boot menu BIOS Setup utility 88 134 C cable clips location 5 opening 70 card installing 60 installing fan 5 7 paired slots 60 reseating 60 retention clip 5 retention cover 5 retention cover lever 4 retention cover release latch 5 slot location 6 60 troubleshooting 104 case closing 45 opening 42 143 CD cleaning 103 Server Companion 38 troubleshooting 102 CD drive installing 48 location 2 troubleshooting 102 cleaning CD 103 computer exterior 28 keyboard 29 mouse 30 screen 29 tape drive 29 closing case 45 unresponsive programs 16 CMOS battery see battery conditioner line 12 configuration jumper 7 connections
38. ake sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself D Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may D result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive
39. ard drive on page 107 You receive a Non system disk or disk error error message m Eject the diskette from the diskette drive then press ENTER m Use FDISK to make sure that your hard drive has an active partition For more information see The master boot record is corrupted on page 106 105 Chapter 6 Troubleshooting 106 Your server does not recognize an IDE drive Make sure that the IDE connectors are enabled in the BIOS Setup utility To open the BIOS Setup utility restart your server then press and hold F2 while your server restarts For more information see Using the BIOS Setup Utility on page 87 Reinstall the device driver For more information see Using Your Server Companion CD Open your server and make sure that the IDE cable is connected to both the system board IDE connector and the hard drive connector For more information see Installing Components on page 39 Use GWScan to test the hard drive For more information see You need to troubleshoot an IDE hard drive on page 107 Your server does not recognize a SCSI drive Reinstall the device driver For more information see Using Your Server Companion CD Open your server and reseat the drive controller card Also make sure that the controller card and power cables are connected to the drive For more information see Installing Components on page 39 or your controller card s documentation Make sure that the
40. are installing a non Windows operating system see your operating system s documentation for instructions 17 Chapter 2 Setting Up Your Server 18 www gateway com Maintaining Your Server Read this chapter to learn how to Care for your server Protect your server from viruses Manage hard drive space Clean your server Prepare for system recovery Perform system administration Chapter 3 Maintaining Your Server Caring for your server To extend the life of your server 20 Be careful not to bump or drop your server and do not put any objects on top of it The case although strong is not made to support extra weight When transporting your server we recommend that you put it in the original packaging materials Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a telephone placed too close to the server may cause interference Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep all liquids away from your server When spilled onto server components almost any liquid can result in extrem
41. ate software and utilities installed on the server to stop all AN activity on the failed drive Instructions for using the software are provided by the software manufacturer Failure to do so may destroy the data on the drive 4 If you are replacing a hard drive remove the four screws that secure the hard drive to the drive tray then remove the drive from the tray Screw OR If you are adding a new drive remove the bag taped to the inside of the drive tray then remove the screws from the bag 56 www gateway com Installing drives 5 Line up the screw holes in the new drive with the holes in the side of the drive tray then secure the drive to the tray with the four screws you removed in Step 4 6 Make sure that the tray s release lever is open then slide the new drive into the empty hot swap bay 7 Close the drive s release lever www gateway com 57 Chapter 4 Installing Components Installing memory When you upgrade your server memory make sure that you install the correct type of memory module for your server Your server uses PC2100 DDR SDRAM registered ECC DIMM memory The following illustration shows the location of the memory modules on the system board Warning Modules must be installed in identical pairs Use only PC2100 DDR SDRAM registered ECC DIMM memory D modules Install memory first into slots 1 and 2 then into slots 3 and 4 If you have memory installed incorrectly your s
42. ation 3 4 5 7 PCI card 3 5 7 rear 4 5 faxes troubleshooting 110 files backing up 27 defragmenting 26 deleting 24 troubleshooting 104 finding specifications 122 129 fragmentation 26 front panel connector 7 G Gateway Learn Gateway 119 Learning Libraries 119 stores 119 Technical Support 117 Web site 8 H hard drive backing up files 27 checking for errors 24 checking for free space 23 defragmenting 26 deleting files 24 indicator 2 installing 55 LED indicator 2 scanning for errors 24 troubleshooting 105 heat sink installing 65 help Gateway Web site 8 online 8 Server Companion CD 8 telephone support 117 tutoring 119 hot swap cage 73 hot swap drives fan 5 7 installing 55 location 2 hot swappable RAID drives 3 l IDE BIOS configuration 132 145 connectors 7 drive configuration 47 IDE cables 47 IDE connector location 7 indicators 2 14 installing 5 25 inch drive 48 add in card 60 backplane 73 battery 84 card 60 CD drive 48 diskette drive 48 expansion cards 60 fans 82 hard drive 55 heat sink 65 hot swap drive 55 media drive 48 memory 58 PCI card 60 power supply 70 processor 65 SCSI backplane 73 SCSI drive 55 system board 79 voltage regulator 69 Internet connection troubleshooting 107 110 interrupts 127 PCI routing 128 IRQ assignments 127 J jacks see connections jumper location 7 K Kensington lock slot 4 keyboard 146 cleaning 29 port 4 t
43. ations Memory map Address Range hex Amount Function 0 to O7FFFFh 640 KB DOS region base system memory OA0000h to OBFFFFh 128 KB Video or SMM memory O0C0000h and ODFFFFh 128 KB Expansion card BIOS and buffer area OE0000h to OFFFFFh 128 KB System BIOS OE0000h to OEFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space Interrupts The following table reflects a typical configuration but you can change these interrupts Use this information to determine how to program each interrupt The actual interrupt map is defined using configuration registers in the I O controller I O Redirection Registers in the I O APIC are provided for each interrupt signal The signals define hardware interrupt signal characteristics for APIC messages sent Important to local APIC s If you disable an IDE controller to free the interrupt for that controller you must physically unplug the IDE cable from the system board Simply disabling the drive by configuring the SSU option does not make the interrupt available Interrupt IRQ Description 0 gt a O N 8254 timer Keyboard controller Cascade Serial port Serial port 127 Appendix A Interrupt IRQ oOo a N ODO Oo 10 11 12 13 14 15 Description USB Diskette controller Parallel Real time clock ACPI SCI Mouse controller System interrupt FERR Primary IDE Secondary IDE PCI interrupt routing PCI interrupt routing in PIC mode 128
44. ations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per DOC notice for products fitted with an IC compliant modem 140 The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should m
45. ave shared file access or physical access to the server Protect your server from a virus by m Using a virus checking program not included to check files on hard drives or removable media See your program s documentation for more information m Checking all programs for viruses before installing them m Periodically updating your virus checking program to protect against the latest viruses Managing hard drive space Managing hard drive space Checking hard drive space If your server is running an operating system other than Windows 2000 Server see the operating system s documentation for instructions on checking hard drive space gt To check hard drive space in Windows 2000 Server 1 Double click the My Computer icon 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears Local Disk C Properties RIES Security Quota Web Sharing General Tools Hardware Sharing Label 5 Type Local Disk File system NTFS BB Used space 1 780 675 584 bytes 1 65 GB WB Free space 7 661 913 088 bytes 7 13 GB Capacity 9 442 588 672 bytes 8 79GB Drive C Disk Cleanup I Compress drive to save disk space IV Allow Indexing Service to index this disk for fast file searching gateway com 23 Chapter 3 Maintaining Your Server Using Disk Cleanup Delete unneeded files such as temporary Windows files to free hard drive space If
46. cessary files on the diskette and try again Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run error checking on the diskette For more information see Checking the hard drive for errors on page 24 If errors are detected and corrected try using the diskette again The diskette drive LED is lit continuously Remove the diskette from the drive If the light stays on try restarting your server Open your server and make sure that the cables are connected correctly to the diskette drive and the system board The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive typically on the side farthest from the power supply connection If necessary reverse one end of the cable so the red striped edge of the data ribbon cable faces Pin 1 on the diskette drive Make sure that the pins are not bent or misaligned For more information see Installing a media drive on page 48 Expansion cards Your server does not recognize an expansion card Restart your server Make sure that you have installed the necessary software or driver For more information see the card s documentation Reseat the card For more information see Installing PCI expansion cards on page 60 Install the card in a different slot File management A file was accidentally deleted If the file was deleted at a DOS prompt or if you deleted a
47. ck slot 4 www gateway com Interior m eee SS eee eee ee nl Card retention cover release latch Rear fan Cable clip SCSI backplane Full length card Cable clip retention clip RAID bay fan PCI card fan www gateway com Interior Chapter 1 Checking Out Your Gateway Server System board Left side Processor 1 Processor 2 Rear fan connector 64 bit PCI card slots 32 bit PCI card slot 6 www gateway com Right side Processor 1 fan connector Front panel connector SCSI manageability connector Processor 2 fan connector Power supply manageability connector sasssssesssessssi Auxiliary power connector 5 www gateway com System board Main power connector Voltage regulator slot 1 Memory module slots Voltage regulator slot 2 Diskette drive connector Primary IDE connector Secondary IDE connector Intrusion switch connector SCSI 2 connector SCSI 1 connector Hot swap bay fan connector CMOS battery Configuration jumper JP7 PCI card fan connector Chapter 1 Checking Out Your Gateway Server Getting Help In addition to your operating system s documentation you can use the following information resources to help you use your server Server Companion CD Use the Server Companion CD to access file utilities Windows 2000 Server drivers and documentation for your server and its components For more information see Using Your S
48. d to respond the modem did not pass diagnostics m Reinstall the device driver For more information see Using Your Server Companion CD m Open your server and reseat the modem For more information see Installing Components on page 39 The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the sounds are too loud you can turn down the modem volume 111 Chapter 6 Troubleshooting gt To turn down the modem volume in Windows 2000 Server 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Modems icon The Modems Properties dialog box opens 3 Click the modem you want to adjust then click Properties 4 Adjust the Speaker volume control then click OK m Monitor The screen resolution is not correct m In Windows 2000 Server change the screen resolution from the Display Properties dialog box Your server is running but there is no picture m Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit m Adjust the brightness and contrast controls to the center position Make sure that the monitor cable is connected to the
49. diskette drive 7 fans 7 front panel 7 IDE 7 keyboard 4 LAN 4 lock slot 4 monitor 4 mouse 4 network 4 parallel 4 power 4 7 RJ 45 7 SCSI 7 serial 4 USB 2 4 VGA 4 converting to rackmount 10 cover panels 144 removing 42 cover release latch location 2 creating startup diskettes 32 D DDR SDRAM see memory defragmenting hard drive 26 deleting files and folders 24 device drivers installing 38 DIMM see memory Disk Cleanup 24 Disk Defragmenter 26 diskette repair 32 startup 32 diskette drive connector 7 installing 48 location 2 replacing 48 troubleshooting 103 display troubleshooting 112 documentation Gateway Web site 8 online help 8 Server Companion CD 38 drive adapter 49 drive bays location 2 drivers installing 38 drives backing up files 27 CD 2 48 checking for errors 24 checking for free space 23 configuration 47 defragmenting 26 diskette 2 48 hard drive 55 hot swap 55 installing 47 installing 5 25 inch 48 installing CD 48 installing diskette 48 installing hard drive 55 installing hot swap 55 installing SCSI 55 RAID 3 55 replacing 47 SCSI 55 tape 27 29 troubleshooting 102 103 105 E electronic specifications 127 electrostatic discharge ESD 41 environmental specifications 125 error messages 95 error checking 24 eSupport 129 event log 37 Exit menu BIOS Setup utility 88 expansion card see card F fans connectors 7 hot swap bay 5 7 installing 82 loc
50. earning Libraries 119 Learn Gateway 119 troubleshooting add in card 104 automated system 118 battery 100 beep codes 100 BIOS 102 card 104 CD 102 CD drive 102 cleaning CD 103 diskette drive 103 error messages 95 expansion card 104 fax send and receive speed 110 faxed answers 118 files 104 general guidelines 99 general safety guidelines 94 hard drive 105 IDE drive 106 107 Internet connection 107 110 keyboard 108 master boot record 106 memory 109 modem 109 monitor 112 mouse 113 power 114 power source problems 11 printer 114 processor 115 safety guidelines 94 149 screen area 112 SCSI drive 106 technical support 117 telephone support 117 video 112 Web site connection speed 108 turning off server 15 turning on server 13 U uninterruptible power supply UPS 12 updating BIOS 89 UPS 12 USB ports location 2 4 user password 36 utilities BIOS Setup 87 V VGA port 4 video resolution support 126 specifications 126 virus protection 22 voltage regulator installing 69 location 7 volume adjusting modem 112 WwW Web site Gateway 8 Windows restarting server 16 Windows 2000 Server installing 17 recording configuration 35 repair diskette 32 startup diskettes 32 150 A MAN 960 SYS GDE R1 12 02 8508842
51. ely expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat Use the following table to set up a regular maintenance schedule which will keep your server running at its best Maintenance task Immediately Weekly after purchase Check for viruses X Clean up hard drives xX Scan hard drive for errors X Defragment hard drive X Back up files Clean tape backup drive Clean server case Clean keyboard Clean screen Clean mouse Create startup diskettes xX Create emergency repair diskette RAID consistency check When needed X x XxX XxX K XxX lt x XxX XxX X XxX X Monthly Caring for your server See page 22 page 24 page 24 page 26 page 27 page 29 and the drive s documentation page 28 page 29 page 29 page 30 page 32 page 32 The program s documentation 21 Chapter 3 Maintaining Your Server Protecting your server from viruses 22 A virus is a program that attaches itself to a file on a computer then spreads from one computer to another Viruses can damage data or cause your server to malfunction Some viruses go undetected for a period of time because they are activated on a certain date A server that can access the Internet is more likely to get a virus than one that cannot access the Internet Viruses can also be uploaded by network users who h
52. endations before contacting Gateway Technical Support Make sure that your server is connected correctly to a grounded AC outlet that is supplying power If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it following the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see m The program s online Help m The program s documentation m Your operating system s documentation m The software or hardware manufacturer s Web site m See Troubleshooting on page 99 Have your client ID serial number located on the back of your server case and order number available along with a detailed description of your issue including the exact text of any error messages and the steps you have taken Make sure that your server is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps Consider using Gateway s Internet technical support Gateway s Web site has FAQs tips and other technical help You can also use the Web site to e mail Technical Support For more information visit Gateway s Technical Support Web site at support gateway com 117
53. entation for further instructions www gateway com 53 Chapter 4 Installing Components 11 Slide the new drive into the drive bay until the drive rails snap into place 12 Connect the drive cables following the instructions in the drive s documentation 13 Follow the instructions in Closing the server case on page 45 54 www gateway com Installing drives Installing a hard drive Use this procedure to add or replace hard drives in the hot swap bay Your server supports up to eight 1 inch high 3 5 inch SCA SCSI hard drives You can purchase additional SCSI drives through your Gateway sales representative Important The numbers on the left side of the hot swap bay identify the SCSI ID of each drive Install the topmost drives first Gateway tests and verifies the operation and compatibility of the drives it sells Additional or replacement drives must conform to Gateway standards gt To install a hard drive 1 Unlock the front cover s lock then swing the hot swap bay door open Hot swap bay 2 Ifa drive has failed determine which drive has failed by running storage console software Match the software s SCSI ID for the failed drive with the SCSI ID number to the left of the hot swap bays www gateway com 55 Chapter 4 Installing Components 3 Pull the drive tray s lever away from the server then pull the tray straight out of the server Caution Before you remove a failed drive use the appropri
54. er If your system has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your system has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps even though you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your server m Make sure that the line connected to the modem is working and plugged into the correct jack on the modem Troubleshooting m If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use m Shut down and restart your server In Windows 2000 Server run Windows modem diagnostics gt To run modem diagnostics in Windows 2000 Server 1 Close all open programs 2 Click Start Settings then click Control Panel The Control Panel window opens 3 Double click the Modems icon The Modems Properties dialog box opens 4 Click the Diagnostic tab click the COM port next to the name of the modem then click More Info The Modem Info dialog box opens If information about the modem appears the modem passed diagnostics If no modem information appears a white screen appears with no data or if you get an error such as port already open or the modem has faile
55. erver will not start up DIMM slot 1 a DIMM slot 2 DIMM slot 3 S DIMM slot 4 58 www gateway com Installing memory gt To install or replace memory Follow the instructions in Preventing static electricity discharge on page 41 2 Follow the instructions in Opening the server case on page 42 3 Pull the plastic tabs away from the sides of the memory module slot If p y y you are replacing a memory module remove the old module 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically 5 Follow the instructions in Closing the server case on page 45 6 Turn on the server Make sure that the server turns on and that the operating system completely loads 7 If your server is running Windows 2000 Server right click the My Computer icon then click Properties The amount of memory in your server is shown at the bottom of the System Properties dialog box OR Restart and open the BIOS Setup utility Note the System Memory listed in the Main menu to verify the amount of memory installed www gateway com 59 Chapter 4 Installing Components Installing PCI expansion cards Your server uses the PCI X bus Use the following chart to determine the PCI slot you should install your expansion card into PCi slot Description 1 Always runs
56. erver Companion CD Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs Setting Up Your Server Read this chapter to learn how to m Use your server safely m Start and turn off your server m Restart reboot your server Chapter 2 Setting Up Your Server Setting up the hardware To make sure that your working environment is safe Use a clean dry flat stable surface for your server Allow at least 6 inches at the rear of the server for cabling and air circulation Use the instructions on your server s setup poster to set up your hardware Use a grounded three prong surge protector A surge protector helps protect against AC power fluctuations For additional protection from power outages we recommend that you use an uninterruptible power sup
57. es 100 BIOS iiuna ra doce Lk Lo nde eed dae ee eee heen et 102 CDAV as so ah ees Ss We AS WO A nat Sa ee A a ae 102 Cleaning CDS so sey te asa rao eee oe Date Medd owed ea Seles 103 Diskette drive errea ee ees 103 Expansion tards oa eee see Mt ee Oe Shhh coal ANS cari Qe te 104 File management 0 00 eee eee 104 Hard OIE et costal an Sec eres ren sates BARB c eet cer dee Sie dates Soy Ae and a 105 INTO TICES ai Saver ge aio se kane dence Pope e aged ei eet d davies dase 107 KEYVDOAIC 28 tthe aah a Ste SN htt ete fie a i tele oc A ANS te Ml Cathe ee 108 MEMO oaii ies alee a ik a Ge ae ee OE a R 109 Modem telephone dial up 0 00 eee ett eee 109 MONitOl arae een Dee bn i ne ee eee ee ed ee eee a 112 WIGUSO yaaa ee a a E cients crc aks He E A E ates care teal ain Sa 113 POWER regure i Pace ie vin ee de eae eed OD eee eee Re E EE 114 PMET eid one ok Gee aa Sie pe RE A dee Mand Gi es ea ee eae aes 114 Process or omna tei ese cence a a E Howe beg Wee tay ae nee be ee edt ne 115 Telephone support 0 ee eee 117 Before calling Gateway Technical Support 00 0c eee eee 117 Telephone support o oei cienkie OS eee 118 Tutoring and training esea caesa nera udaa eee 119 7 Server Specifications ccc cece cece 121 System specifications 0 0 ct eee 122 System board specifications 0000 e cee 123 Environmental specifications 0 0 ee 125 Video Specificati
58. ether then lift the bracket away from the server You may need to first remove a heat sink or some memory modules in order to access the sides of the support bracket Lift the voltage regulator away from the system board Insert the new voltage regulator into the voltage regulator slot then replace the support bracket If you removed a heat sink or some memory modules in Step 3 replace them Follow the instructions in Closing the server case on page 45 www gateway com 69 Chapter 4 Installing Components Replacing the power supply Warning The power supply in this server contains no user serviceable parts Only a qualified computer D technician should service the power supply Your server is supplied with a 3 wire AC power cord fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cord B To replace the power supply Follow the instructions in Preventing static electricity discharge on page 41 2 Follow the instructions in Opening the server case on page 42 3 Follow the instructions in Installing a voltage regulator on page 69 to remove the upper voltage regulator module 4 Disconnect the power supply cables from the system board drives and the hot swap bay s SCSI bac
59. f short tones that identifies the test point error If POST completes normally the BIOS issues one short beep before passing control to the operating system Beeps Description 1 Refresh failure The memory refresh circuitry on the system board is faulty 2 Parity error Parity error in the first 64 KB of memory 3 Memory failure in first 64 KB 4 Memory failure in first 64 KB of memory or Timer 1 on the system board is not functioning 5 The processor on the system board generated an error 6 The keyboard controller 8042 may be defective The BIOS cannot switch to Protected mode 7 The processor generated an exception interrupt 8 The server video s memory is faulty This is not a fatal error 9 The ROM checksum value does not match the value encoded in the BIOS Troubleshooting steps Reseat the memory or replace with known good modules Same as for 1 beep Same as for 1 beep Remove all expansion cards f the beep codes occur even when all expansion cards have been removed the system board is at fault If the beep codes do not occur when the expansion cards have been removed one of the cards is causing the problem Install the cards one ata time until the problem happens again When the beep codes return the most recent card you installed is at fault Same as for 4 beeps Same as for 4 beeps Same as for 4 beeps The system board may be faulty Same as for 4 beeps 101 Chapter 6
60. g the SCSI backplane Replacing the SCSI backplane Your server s hot swap cage can hold four SCSI drives The cage is connected to a SCSI backplane gt To replace the SCSI backplane 1 Follow the instructions in Preventing static electricity discharge on page 41 2 Follow the instructions in Opening the server case on page 42 3 Remove the fan nearest the SCSI backplane For instructions see Replacing a fan on page 82 4 Remove each of the drives from the hot swap cage noting the position of each drive For instructions see Installing a hard drive on page 55 5 Loosen the four captive thumbscrews on the front of the hot swap cage Thumb screws www gateway com 73 Chapter 4 Installing Components 6 Slide the hot swap cage out about two inches from the case 74 www gateway com Replacing the SCSI backplane 7 From inside the case remove the power SCSI and manageability cables from the backplane The manageability cable connector is visible after removing the SCSI and power cables 8 Remove the hot swap cage completely from the server www gateway com 75 Chapter 4 Installing Components 9 Loosen the captive thumbscrew that secures the backplane to the hot swap cage Thumbscrew SCSTISMBUS SCSI BACK PLANE BOARD O T wooooocooocooocer ooo oo O poecococoscooocoocoocses 76 www gateway com Replacing the SCSI backplane 10 Slide the backplane up
61. gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Network O N solution Gateway Photo Ware Gateway Professional PCs Gateway Profile Gateway Solo green stylized GATEWAY green stylized Gateway logo Gateway Teacher Ware Gateway Video Ware HelpSpot InforManager Just click it Learn Gateway Kids BackPack SERVE TO ORDER Server Watchdog SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 142 Index Numerics 3 5 inch drive adapter 49 5 25 inch drive installing 48 location 2 A accessories safety precautions 136
62. he screen shows the keys you press to access help navigate through the menus and perform other tasks 3 Select one of these menus Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for system resources hardware and server s configuration Power gives you access to settings that control your server s power management features Boot gives you access to information and settings for startup features and startup sequences Security gives you access to settings related to system access passwords For more information see Server security on page 36 Exit gives you access to options for closing the BIOS Setup utility Updating the BIOS Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from Gateway then install the new version from a diskette B To update the BIOS 1 Print the appendix for BIOS Settings in this guide 2 Download the BIOS update from support gateway com 3 Restart your server then press F2 when the Gateway logo screen appears during startup 4 Record any custom BIOS settings on your printout ol Follow the instructions in the self extracting BIOS update file 6 Enter any custom BIOS settings you recorded in Step 4 then save your changes and close the BIOS Setup utility n Recovering the BIOS If you encounter a problem while you
63. hem from the hard drive frees space for new files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a high capacity backup device such as a tape drive For information on using your backup device to back up your files see the device s documentation To buy a tape backup device visit the Gateway Web site at accessories gateway com You should also periodically test the reliability of your backup device and procedures by performing a system restoration using your backup media 27 Chapter 3 Maintaining Your Server Cleaning your server Keeping your server clean and the vents free from dust helps keep your server performing at its best You may want to gather these items and put together a server cleaning kit m A soft lint free cloth m Glass cleaner m An aerosol can of air that has a narrow straw like extension Isopropyl alcohol Cotton swabs A tape drive cleaning cartridge if a tape drive is installed A CD drive cleaning kit Cleaning the exterior 28 Warning When you shut down your server the power turns off but some electrical current still flows through your server To D avoid possible injury from electrical shock unplug the power cord and all other cables connected to the server Always turn off your server and other peripheral devices before cleaning any components Use a damp
64. henever you install new processors you should first install the most current version of the BIOS For more information see Updating the BIOS on page 89 Important You must have a processor in the upper processor 1 slot or your server will not start If you are upgrading your server from one processor to two you may need to reconfigure your operating system so it can recognize the additional processor For more information see your operating system s documentation Warning A heat sink must be installed on the processor Installing a processor without a heat sink could damage the processor Warning Processors and heat sinks may be hot if the computer has been running Also there may be sharp edges on the heat D sinks Consider wearing protective gloves P To replace a processor 1 Install the most current BIOS version For more information see Updating the BIOS on page 89 2 Follow the instructions in Preventing static electricity discharge on page 41 3 Follow the instructions in Opening the server case on page 42 Tips amp Tricks To make removing the heat sinks easier first remove the Ss voltage regulators PCI expansion cards and rear fan For more information see Installing a voltage regulator on gt lt page 69 Installing PCI expansion cards on page 60 and Replacing a fan on page 82 65 Chapter 4 Installing Components 4 it your server has a passive heat sin
65. her cables Press the power button to drain any residual power from the server Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of the server You can also touch a bare metal surface on the back of the server with your finger Warning To prevent risk of electric shock do not insert any object D into the vent holes of the power supply Avoid static causing surfaces such as carpeted floors plastic and packing foam Avoid working on the server when your work area is extremely humid Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface 41 Chapter 4 Installing Components Opening the server case Because the components inside your server are extremely sensitive to static electricity make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage Warning For correct cooling and air flow always reinstall the side panel and the air duct if included before you turn on the D server Operating the server without the cover in place can damage server components gt To open the
66. ies Web Sharing Hardware Sharing Security General Error checking 8 This option will check the volume for errors Check Now Backup Ta This option will back up files on the volume Backup Now m Defragmentation k This option will defragment files on the volume Defragment Now 4 Click Check Now Managing hard drive space 5 Click the options to use then click Start For help press F1 Windows checks the drive for errors This process may take several minutes 6 Correct any problems that are found by following the on screen instructions After Windows has finished checking the drive for errors it provides a summary of any problems that it may have found 7 Click OK www gateway com 25 Chapter 3 Maintaining Your Server Defragmenting the hard drive When working with files your operating system divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for your server to use a file your operating system must search for the pieces of the file and put them back together This process slows hard drive performance In Windows 2000 Server the Disk Defragmenter program organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the
67. k press down on the heat sink locking lever on each side push them slightly away from the heat sink then lift the levers out of the way OR If your server has a heat sink with a fan press down on the heat sink locking lever on each side push them slightly away from the heat sink then lift the levers out of the way Unplug the heat sink s fan from its connector on the system board 5 Remove the heat sink Important The heat sink mounting paste may harden over time and hold the heat sink securely to the processor If removing the heat sink also pulls the processor out of the processor socket the processor should still be undamaged Rotate the processor locking lever out of the way and continue with the procedure in Step 8 66 www gateway com Installing a processor 6 Press down on the processor locking lever push it slightly away from the processor then rotate the lever a full 135 to release the processor 7 Remove the old processor 8 Install the new processor into the processor socket Make sure that m The processor release lever is open all the way 135 from the closed position m The triangular arrow on the corner of the processor aligns with the triangular hole on the corner of the processor socket m The processor is flush with the socket Important If you install two processors onto the system board the processors can be different speeds Both processors will iG run at the lower of the tw
68. kette drive 0 seek to track 0 failed m Open the BIOS Setup utility then make sure that the drive settings are correct m Check the diskette drive cables Make sure that Pin 1 on the cable aligns with Pin 1 on the connector Diskette drive reset failed m Open the BIOS Setup utility then make sure that the drive settings are correct m Check the diskette drive cables Make sure that Pin 1 on the cable aligns with Pin 1 on the connector 95 Chapter 6 Troubleshooting 96 Diskette read failed press F1 to retry boot m Make sure that the startup diskette contains the command com file m Open the BIOS Setup utility then make sure that your drive or controller is configured correctly m Press F1 to restart the server Make sure that the diskette drive cable is connected securely Error loading operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 106 Hard disk controller failure m Make sure that the hard drive cable is connected securely m Open the BIOS Setup utility then make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot m The drive controller may be defective Press F1 to try to restart the server Try running FDISK and DOS Format to check the integrity of the hard drive For more information see your operating system s documentation m See You need to troubleshoot an
69. kplane noting their locations and orientation You will reconnect the cables after you install the new power supply 5 Open the cable clips by lifting the clip release tabs Replacing the power supply 6 Remove the two screws that secure the power supply tray to the case Screws Pe en Ti Ns ly D 7 Slide the power supply tray out of the case Make sure that none of the p pply tray power cables snag on server components 8 Remove the two screws on the back and the four screws on the front of the power supply that secure it to the tray then remove the power supply from the tray rr j A N e N J y spp ie HL AN TALS go Screws www gateway com 71 Chapter 4 Installing Components 72 9 Secure the new power supply to the tray with the six screws you removed 10 11 12 13 14 15 Insert the new power supply s cables into the case from the back then slide the new power supply into the case Use the two screws you removed in Step 6 to secure the new power supply to the back of the server case Refer to the notes you made in Step 4 to reconnect all power cables to the system board drives and SCSI backplane Bundle the system board s power cables behind the cable clips then press the clips closed Reinstall the upper voltage regulator module Follow the instructions in Closing the server case on page 45 www gateway com Replacin
70. lity After you create a supervisor password you can set up a user password to prevent unauthorized access to the server m Enter either password to finish starting the server m Enter the supervisor password for access to the BIOS Setup utility For information about resetting BIOS passwords see Resetting BIOS passwords on page 91 gt To set the BIOS security passwords T Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 2 Select the Security menu 36 System administration 3 Select the password to set according to the following table Option Description Supervisor password To control access to system configuration set a supervisor password Using a supervisor password lets you make changes to any setting in the BIOS Passwords can be cleared To clear the passwords see Resetting BIOS passwords on page 91 User password To control access to the server set a user password The supervisor can set the level of access granted to the user password The user password access levels are No Access User cannot access the BIOS Setup utility Limited User can change only the date and time View Only User can see all settings but cannot change them Full User can change every setting except the supervisor password Passwords can be cleared To clear the passwords see Resetting BIOS passwords on page 91 4 Type the pa
71. memory modules are installed correctly For more information see Installing memory on page 58 A memory module may be defective If possible try another memory module and see if the error repeats Modem telephone dial up Your modem does not dial or does not connect Make sure that your server is connected to the telephone line and the telephone line has a dial tone m Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly gt To check the dialing properties in Windows 2000 Server 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Modems icon then click Dialing Properties The Dialing Properties dialog box opens 3 Make sure that all settings are correct Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem 109 Chapter 6 Troubleshooting 110 m Check for line noise scratchy crackling or poppi
72. monitor port on the back of your server m Check the port and cable for bent or damaged pins Reinstall the device driver For more information see Using Your Server Companion CD m Connect your monitor to another computer or connect a monitor that you know works to your server The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that m The monitor is not positioned too close to another monitor electric fan fluorescent light metal shelf or laser printer 112 Troubleshooting You demagnetize the screen using the monitor s degauss feature For more information on degauss see the monitor s documentation A horizontal line or wire is visible across the monitor screen The monitor may use a thin damper wire located approximately 1 3 of the way down from the upper screen edge and 1 3 of the way up from the lower screen edge to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function The text on the display is dim or difficult to read m Adjust the brightness and contrast controls m Use the monitor degauss feature see your monitor documen
73. ne Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company 137 Appendix C Safety Regulatory and Legal Information If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful fo
74. ng sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone jack are secure You can also call your telephone service and have your telephone line checked for noise or low line levels m Try another telephone line either a different telephone number in your business or a telephone line at a different location If you can connect on this line call your telephone service m Try connecting with the modem at a lower connection speed If reducing the connection speed lets you connect contact your telephone service The telephone line may be too noisy You cannot connect to the Internet m The ISP may be having technical difficulties Contact your ISP technical support for help m Try a different communications program The problem may be with just one program Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even furth
75. o speeds 9 Press the processor locking lever down until it clicks into place 10 Apply thermal grease to the top of the processor if necessary 11 Place the heat sink on the processor then press the heat sink locking levers down until they click into place www gateway com 67 Chapter 4 Installing Components 12 If your heat sink has a fan plug the fan into the connector on the system board next to the heat sink Processor 1 fan connector Processor 2 fan connector 13 If you have installed a new processor into the lower processor 2 slot for the first time you also need to install a voltage regulator for the processor If you ordered the processor from Gateway it came with a new voltage regulator For instructions on installing a voltage regulator see Installing a voltage regulator on page 69 Warning Only one voltage regulator should be installed for each D processor 14 Follow the instructions in Closing the server case on page 45 68 www gateway com Installing a voltage regulator Installing a voltage regulator To install a voltage regulator 1 2 Follow the instructions in Preventing static electricity discharge on page 41 Follow the instructions in Opening the server case on page 42 If you are installing a new voltage regulator go to Step 5 OR If you are replacing a voltage regulator on each end of the voltage regulator support bracket pinch the sides tog
76. on page 45 11 Turn on the server 12 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 13 Restore any BIOS settings that you wrote down in Step 3 14 Save all your settings and close the BIOS Setup utility 86 www gateway com Using the BIOS Setup Utility Read this chapter to learn how to Open the BIOS Setup utility Update the BIOS Reset the BIOS settings to their factory defaults Reset the BIOS passwords Chapter 5 Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server These settings include basic hardware configuration resource settings and password security These settings are stored and saved even when the power is off Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these AN settings will affect the performance of your server Before changing any settings write them down in case you need to restore them later You can record the settings on a printout of this guide s appendix for BIOS Settings gt To open the BIOS Setup utility T Restart your server 88 2 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens When you select menu items the Item Specific Help box on the right side of the screen displays specific information about the selection The command bar across the bottom of t
77. ons oeo Eei wiekieGow nant one wha ew CE REN R a PEA 126 Resolution support e a teana ien e AEE eee 126 Electronic specications 0 eee 127 Memon map ye ett se etree see ae eo seed de De i eels Yale 127 Interrupts 6365 si ears cane see Bang ha God Cir yk eke a hg eee Bead a EE 127 PGI interrupt routing 2c 20423 ec eda teed ad eee pen G eee bh ees 128 Additional specifications isipan ii aeiae Ee E ee 129 A BIOS Settlngs i ccccsess peiee ter er ete nie ooh ease eee Shed 131 B Safety Regulatory and Legal Information 135 ING OX os ite eet ie viene ee eee ee ee eens 143 Checking Out Your Gateway Server Read this chapter to learn m Where drives ports jacks and controls are located m Where system board components are located m What help resources are available i gt Chapter 1 Checking Out Your Gateway Server Front Diskette drive a CD drive Cover release me Cover release Ae l ee atch Additional drive F bays Power button Reset button _ Power indicator A Hard drive indicator Key lock S USB ports 2 www gateway com Front Hot swap drives PCI card fan www gateway com 3 Chapter 1 Checking Out Your Gateway Server Back Power connector Mouse port Keyboard port USB ports Serial port Rear fan Parallel port Monitor port LAN jack RJ 45 System board Card retention thumbscrew cover lever Kensington lo
78. or you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement 139 Appendix C Safety Regulatory and Legal Information Canada Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regul
79. ply UPS Warning Your server is supplied with a 3 wire AC power cord fitted with the correct plug style for your region If this plug does D not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cord m Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a telephone placed too close to the server may cause interference Important Keep the server boxes and packing material in case you need to send the server to Gateway for service If you return your server in different packaging your warranty may be voided Converting to a rackmount server To convert your server to a rackmount configuration see Installing Your Gateway 960 or 980 Server into a Rackmount Cabinet 10 Protecting from power source problems Protecting from power source problems Surge protectors line conditioners and uninterruptible power supplies can help
80. r any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway 960 Server For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your AN authority to operate the product Telecommunications per FCC part 68 applicable to products fitted with USA modems 138 Your modem complie
81. r server may cause the CMOS battery to fail prematurely 15 Chapter 2 Setting Up Your Server Restarting rebooting your server If your server does not respond to keyboard or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your server to normal operation you may have to restart reboot your server gt To close unresponsive programs in Windows 2000 Server 1 Press CrrL ALT DELETE then click Task Manager A window opens that lets you close a program that is not responding 2 Click the program that is not responding then click End Task gt To restart your server 1 Press the power button to turn off your server then press it again to turn it back on 2 If pressing the power button does not turn off your server press the reset button on the front of your server Power button Reset button 16 www gateway com Setting up the operating system Setting up the operating system If you ordered your server with the operating system already installed by Gateway Windows 2000 Server is completely installed and the basic settings are already configured See your operating system s documentation for instructions on configuring advanced settings for your specific network If you are installing Windows 2000 Server because it was not already installed by Gateway see the Installing Windows 2000 Server installation guide for instructions If you
82. reparing for system recovery gt To create an emergency repair diskette in Windows 2000 Server 1 2 Format one 3 5 inch 1 44 MB diskette and insert it into your server s diskette drive Double click the My Computer icon Right click the C drive then click Properties The Properties dialog box opens Click the Tools tab Local Disk C Properties Web Sharing Security General Hardware Sharing gt Error checking This option will check the volume for errors Check Now m Backup E This option will back up files on the volume Backup Now m Defragmentation ey This option will defragment files on the volume Defragment Now www gateway com 33 Chapter 3 Maintaining Your Server 5 Click Backup Now The Backup window opens E Backup Untitled Mi x Job Edit Yiew Tools Help Welcome Backup Restore Schedule Jobs Welcome to the Windows 2000 Backup and Recovery Tools ae Backup Wizard at The Backup wizard helps you create a backup of your programs and files so you can prevent data kaia loss and damage caused by disk failures power outages virus infections and other potentially damaging events RA Restore Wizard T The Restore wizard helps you restore your previously backed up data in the event of a hardware failure accidental erasure or other data loss or damage Emergency Repair Disk This option helps you create an Eme
83. rgency Repair Disk that you can use to repair and restart Windows if it is damaged This option does not back up your files or programs and it is not a replacement for regularly backing up your system 6 Click Emergency Repair Disk The Emergency Repair Diskette dialog box opens Emergency Repair Diskette 2 x Insert a blank formatted floppy disk into drive A and click OK maged 7 Click Also back up the registry to the repair directory then click OK The files are backed up to the diskette 34 www gateway com Preparing for system recovery Keeping a record of system configuration Recording your operating system configuration Some operating systems let you print a summary of the configuration of your server and the memory allocation This printed summary can provide information you need to reset your system configuration correctly if the information is lost If your server is running an operating system other than Windows 2000 Server see the operating system s documentation for instructions on recording your system configuration D gt To record your operating system configuration in Windows 2000 Server 1 Click Start Programs Administration tools then click Computer Management 2 Click System Information Information about your system appears in the window to the right For more specific system information click on the appropriate folder under System Information 3 To print a detailed report of your sy
84. rom the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories 136 Use only replacement parts and accessories recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger D telecommunications line cord Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class A digital
85. roubleshooting 108 L LAN jack 4 LED indicators 2 14 line conditioners 12 lock Kensington 4 key 2 42 location 2 4 M Main menu BIOS Setup utility 88 132 maintenance backing up files 27 checking drive for errors 24 checking hard drive space 23 cleaning case 28 cleaning component exteriors 28 cleaning keyboard 29 cleaning mouse 30 cleaning screen 29 creating repair diskette 32 creating startup diskettes 32 defragmenting 26 deleting files 24 general guidelines 20 ManageX Event Manager 36 recording BIOS configuration 35 recording system configuration 35 scanning drive for errors 24 suggested schedule 21 system recovery 32 virus protection 22 ManageX Event Manager 36 master boot record 106 memory installing 58 location 7 map 127 troubleshooting 109 messages 95 modem connection speed 110 troubleshooting 109 monitor adjusting 14 cleaning 29 port 4 troubleshooting 112 motherboard see system board mouse cleaning 30 port 4 troubleshooting 113 N network jack 4 non technical support Accounting 118 Sales 118 Warranty 118 O online help 8 opening case 42 operating system recording configuration 35 setup 17 P parallel port 4 password resetting BIOS 91 supervisor 36 user 36 PCI card see card PCI interrupt routing 128 ports see connections POST power on self test 14 power auxiliary connector 7 BIOS Setup utility 134 button 2 13 15 16 cord connector 4 7 indicator 2 14 LE
86. rror message appears on the screen write down the exact message The message may help Gateway Technical Support in diagnosing and fixing the problem m Open the BIOS Setup utility and check your configuration settings For more information see Opening the BIOS Setup utility on page 88 m View the system event log To view the log in the BIOS Setup utility select the Advanced menu then Event Log control then View Event Log m If an error occurs in a program see its documentation or online help Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D Power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician 99 Chapter 6 Troubleshooting Battery replacement If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try m Turn off the server and make sure that all exterior cables are attached and secured to the correct connectors m Make sure that all power switches are on If the server is plugged into a surge protector or UPS make sure that it is turned on m Open the BIOS Setup utility and compare the settings on the screen with your notes then correct any discrepancies m Remove the side panel by following the instructions in Opening the server ca
87. s with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order f
88. se on page 42 then make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D Power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician m Ifyou have the proper test equipment make sure that the new battery has power Although unlikely your new battery may be defective Beep codes Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code one long tone followed by two short tones during POST if the video configuration fails a faulty video controller or if an expansion card is not functioning correctly 100 Troubleshooting A PCI expansion card for example a RAID controller can also issue audible errors by itself usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that device Several POST routines issue a POST terminal error and shut down the system when they fail Before shutting down the system the terminal error handler sounds a beep code one long tone and a series o
89. see the drive s documentation Reinstall the device driver For more information see Using Your Server Companion CD Troubleshooting Your CD drive tray does not open m Press a straightened paper clip wire into the CD drive s manual eject hole The drive tray opens m If this problem happens frequently while the server is turned on the drive may be defective Cleaning CDs Clean CDs by wiping from the center to the edge not around in a circle using a product such as a soft cloth made especially for cleaning CDs Diskette drive The diskette drive is not recognized m Restart your server m Open your server case and make sure that the cables are connected correctly to the diskette drive and the system board The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive typically on the side farthest from the power supply connection If necessary reverse one end of the cable so the red striped edge of the data ribbon cable faces Pin 1 on the diskette drive Make sure that the pins are not bent or misaligned For more information see Installing a media drive on page 48 You cannot save a file to diskette or you get the message disk is full or write protected m Make sure that the write protection tab on the upper right corner of the diskette is down unprotected m Make sure that the diskette is formatted 103 Chapter 6 Troubleshooting Delete unne
90. ssword and press ENTER then type it again and press ENTER 5 Exit the BIOS Setup utility Monitoring case access Whenever the server s case cover is removed the intrusion switch is activated and an event is recorded in the event log b To view the event log 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 2 Open the Advanced menu select Event Log control then select View Event Log The event log is shown on the screen 37 Chapter 3 Maintaining Your Server Using your Server Companion CD You can use your Server Companion CD to m Install hardware drivers m Install programs m View server documentation Instructions for using the CD are provided in Using Your Server Companion CD 38 Installing Components Read this chapter to learn how to Open and close the server case Install drives and memory modules Install expansion cards Install processors and replace voltage regulators Replace the power supply Replace the SCSI backplane Replace the system board Replace case fans Replace the CMOS battery You must open your server case to install components If you are not comfortable with these procedures get help from a more experienced computer user or computer service technician or contact Gateway Technical Support Chapter 4 Installing Components Preparing to install components Selecting a place to work Work on
91. stem s configuration click Action then click Print 4 To save a detailed report of your system s configuration as a text file click Action then click Save As Text File Recording your BIOS configuration Some server information can be viewed only in the BIOS Setup utility B To record your BIOS configuration 1 Print the appendix for BIOS Settings in this guide 2 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Record the BIOS settings on your printout 35 Chapter 3 Maintaining Your Server System administration ManageX Event Manager ManageX lets you manage multiple computers on a Windows 2000 Server or Novell Netware network from a single window then implement commands and policies across the network with a single action With ManageX you can run system management tasks which are triggered by certain events or conditions You can find additional documentation for ManageX Event Manager on the Server Companion CD and the ManageX Event Manager CD Server security To prevent unauthorized use of the server you can set BIOS startup passwords To monitor unauthorized access to server components you can view the event log Using BIOS security passwords After you set up passwords you must enter the correct password to start the server and the BIOS Setup utility Set up a supervisor password to prevent unauthorized access to the BIOS Setup uti
92. t Device 1st Removable Device Supervisor Password User Password Safety Regulatory and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury and damage to D your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label 135 Appendix C Safety Regulatory and Legal Information If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of
93. t you see then see Error messages on page 95 and Beep codes on page 100 for troubleshooting information Turning off your server Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do not follow the correct procedure gt To turn off the server 1 In Windows 2000 Server click Start then click Shut Down The Shut Down Windows dialog box opens Click the arrow button to open the What do you want the computer to do list click Shut down then click OK OR If your server is running a different operating system see the operating system s documentation for instructions on shutting down the operating system Whenever possible you should use the operating system s shut down procedure instead of pushing the power button 2 If your server did not turn off automatically press the power button If nothing happens when you press the power button press and hold it for five seconds and the server will turn off Warning The power button on the server does not turn off server AC power To remove AC power from the server you must D unplug the AC power cord from the wall outlet or power source The power cord is considered the disconnect device to the main AC power Warning If you routinely turn off your server daily or weekly do not unplug the server or use the On Off switch on the surge D protector Regularly cutting off all power to you
94. talling Components m If cable select is available drive assignments will be marked on the cable the IDE cable assigns the master slave positions to the drives it connects You can override these assignments using the jumpers on the drives m If cable select is not available and only one drive is attached to an IDE controller cable configure the drive as master if it is a CD drive If two drives of any type are attached to the cable configure one as master and one as slave m You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Installing a media drive Use these instructions to install or replace a diskette CD or tape drive gt To install a 5 25 inch drive 1 Follow the instructions in Preventing static electricity discharge on page 41 2 Follow the instructions in Opening the server case on page 42 3 If you are replacing a drive go to Step 7 OR 48 Installing drives If you are adding a new drive remove the bay s 3 5 inch drive adapter To remove the adapter press and hold the two locking clips against the adapter then pull it out of the server 4 Press the drive bay face plate release tabs inward then pull the face plate away from the front cover www gateway com 49 Chapter 4 Installing Components 5 If you are adding a 3 5 inch hard drive use the screws that came with your hard drive to secure the dri
95. tation or turn off your server and monitor leave them off for at least a half hour then turn on your server and monitor m Change the display settings m Move the monitor or monitor cables away from sources of electrical interference such as televisions unshielded speakers microwaves or fluorescent lights Mouse The mouse does not work m Make sure that the mouse cable is plugged in correctly m Clean the mouse by following the instructions in Cleaning the mouse on page 30 m Shut down and restart your server m Remove all extension cables and switchboxes m Try a mouse you know is working to make sure that the mouse port works m Reinstall the device driver For more information see Using Your Server Companion CD 113 Chapter 6 Troubleshooting Power You press the power button but the server does not turn on If the power button LED is green the server is turned on but you may not be seeing an image on the monitor For monitor troubleshooting see Monitor on page 112 If your server is plugged into a surge protector or UPS make sure that the surge protector or UPS is connected securely to an electrical outlet turned on and working correctly One way to check this is to plug the server directly into a wall outlet bypassing the surge protector or UPS Make sure that all devices are connected securely to the surge protector and turned on correctly Make sure that the electrical outlet is working by
96. te 1600 493 ACPI compliance Supports SO S1 54 S5 123 Appendix A Hardware Main logic board sensors Monitor Voltage sensors Temperature sensors Adaptive fan speed control and fan speed detection 124 Environmental specifications Environmental specifications The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications Variable Temperature Altitude Humidity Shock AC input power Requirements Maximum rate of change 18 F 10 C per hour Nonoperating 55 to 150 F 48 3 to 65 5 C Operating 41 to 95 F 5 to 35 C derated 0 9 F 0 5 C for every 1 000 feet 305 meters 10 000 feet 3 048 meters maximum Operating wet bulb Not to exceed 91 4 F 33 C with diskette drive or hard drive Nonoperating 95 relative noncondensing at 86 F 30 C Operating 2 0 g 11 msec sine Packaged Operational after 30 inch free fall cosmetic damage might occur 100 240 V 8 0 A 50 60 Hz 125 Appendix A Video specifications m DDC 2B support m Integrated 230 MHz DAC m 4MB memory E7500 8 MB memory E7501 Resolution support 126 Resolution 640 x 480 800 x 600 1024 x 768 1280 x 1024 1600 x 1200 Refresh Rate Hz 43 60 x x 66 70 72 75 76 85 90 100 Electronic specifications Electronic specific
97. the Gateway logo screen appears during startup The BIOS Setup utility opens 21 Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility www gateway com 81 Chapter 4 Installing Components Replacing a fan The pictures in this procedure show the hot swap bay fan All case fans can be replaced in the same manner Important Make sure that you replace a fan with an identical replacement fan The arrow on each fan indicates the direction of its air flow and the arrow should point toward the rear of the case gt To replace a fan 1 Follow the instructions in Preventing static electricity discharge on page 41 2 Follow the instructions in Opening the server case on page 42 amp Unplug the fan 4 While pressing the locking clip slide the fan away from the system board then pull it away from the case Locking clip 82 www gateway com Replacing a fan 5 Insert the new fan s mounting posts into the fan mounting slots then slide the fan down until it snaps into place 6 Reconnect the fan to the system board Rear fan connector Hot swap bay fan connector PCI fan connector 7 Follow the instructions in Closing the server case on page 45 www gateway com 83 Chapter 4 Installing Components Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Set
98. tioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply Most servers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS To buy a UPS visit accessories gateway com Starting your server Starting your server Before you start your server for the first time m Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector if you are using one is turned on m Make sure that all cables are connected securely to the correct ports and jacks on the back of the server Warning When you connect peripheral devices to the server make sure that your server and devices are turned off and the D power cord is unplugged
99. to return to Windows type exit then press ENTER System Event Log Full m Clear the event log To clear or view the event log open the BIOS Setup utility select the Advanced menu then select the Event Log Control menu For information on opening the BIOS Setup utility see Opening the BIOS Setup utility on page 88 Time and date not set m Open the BIOS Setup utility then set the computer date and time Write protect error m Your diskette is write protected Move the write protection tab over the window on the back of the diskette Troubleshooting Troubleshooting First steps Try these steps first before going to the following sections m Make sure that the power cord is connected to your server and an AC outlet and that the AC outlet is supplying power m If you use a surge protector or a UPS make sure that it is turned on and is rated to handle the power required by your server m Ifa peripheral device such as the keyboard or mouse does not work make sure that all connections are secure and plugged into the correct ports m If you added or removed server components before the problem started review the installation procedures you performed and make sure that you followed each instruction You may need to remove the device uninstall the device s software then reinstall the device m Make sure that your hard drive is not full For more information see Managing hard drive space on page 23 m If an e
100. up utility are not saved when you turn off the server replace the CMOS battery with an equivalent battery Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type D recommended by the manufacturer Dispose of used batteries following the manufacturer s instructions B To replace the battery 84 1 Print the appendix for BIOS Settings in this guide 2 Open the BIOS Setup utility by following the instructions in Opening the BIOS Setup utility on page 88 3 Record the BIOS settings on your printout then close the utility For more information see Recording your BIOS configuration on page 35 4 Turn off your server then follow the instructions in Preventing static electricity discharge on page 41 5 Follow the instructions in Opening the server case on page 42 Replacing the CMOS battery 6 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Battery www gateway com 85 Chapter 4 Installing Components 7 Push the battery retention clip away from the battery until the battery lifts up You can use a screwdriver to help lift the battery 8 Remove the old battery 9 Make sure that the positive side of the new battery is facing up then press the new battery into the socket until it snaps into place 10 Follow the instructions in Closing the server case
101. ve the heat sink brackets from your old system board by removing the eight screws that secure them to the board To remove the voltage regulators follow the instructions in Installing a voltage regulator on page 69 Disconnect the power data and fan cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board Remove the rear fan to provide more space for removing the system board For more information see Replacing a fan on page 82 79 Chapter 4 Installing Components 10 Remove the system board tray s thumbscrew on the back of the case System board tray thumbscrew 11 Slide the tray toward the front of the case If the tray is difficult to move push on the rear port panel for added leverage 80 www gateway com Replacing the system board 12 Lift the tray away from the case 13 Insert the new system board tray into the case then slide the tray toward the back of the case 14 Tighten the system board tray thumbscrew on the back of the case 15 Reinstall the memory processors voltage regulators and fans 16 Connect the power data and fan cables by referring to the notes you took in Step 8 17 To reinstall the expansion cards follow the instructions in Installing PCI expansion cards on page 60 18 Follow the instructions in Closing the server case on page 45 19 Turn on your server 20 Press F2 when
102. ve to the 3 5 inch drive adapter Hard drive screws Hard drive screws OR 50 www gateway com Installing drives If you are replacing the 3 5 inch drive adapter with a new 5 25 inch drive remove the two screws connecting each mounting rail to the adapter remove the rails then attach the rails to the sides of your new drive Mounting rail Mounting rail screw Mounting rail screw Mounting rail screw Two screws for mounting the rail onto CD and diskette drives are stored on each rail Screws for mounting onto most tape drives are stored in the case near the full length card retention clips Tape drive screws 6 Goto Step 10 www gateway com 51 Chapter 4 Installing Components 7 If you are replacing a drive disconnect the old drive s cables 8 Press the old drive s release latches against the drive then pull the drive out of the bay If you are removing a drive from one of the top two bays first remove the 3 5 inch diskette drive so you can reach the 5 25 inch drive s release latch 52 www gateway com Installing drives 9 Remove the screws that secure the mounting rails to the old drive then use the screws to attach the rails to the new drive i as Screw Screw Screws for mounting the rails onto most tape drives are stored in the case near the full length card retention clips Tape drive screws 10 set any jumpers on the new drive See the drive s docum
103. your server in an area that Is clean avoid dusty areas Is a low static environment avoid carpeted areas Has a stable surface on which to set your server Has enough room to place all of your server parts Is near a grounded outlet so you can test your server after installation Is near a telephone in case you need help from Gateway Technical Support The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need Some tools and supplies that you may need to work on your server are 40 A notebook to take notes A Phillips screwdriver A small flat blade screwdriver Small containers to store various types of screws A grounding wrist strap available at most electronic stores Preventing static electricity discharge Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity also known as electrostatic discharge ESD Warning ESD can permanently damage electrostatic discharge sensitive components in the server Prevent D ESD damage by following ESD guidelines every time you open the server case Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your server and unplug the power D cord and modem cable before opening the server case Before working with server components follow these guidelines Turn off the server then unplug the power cord and all ot
104. your server is running an operating system other than Windows 2000 Server see the operating system s documentation for instructions on deleting unnecessary files To use Disk Cleanup in Windows 2000 Server 1 Double click the My Computer icon 2 Right click the hard drive that you want to delete files from for example Local Disk C then click Properties The Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens 4 Make sure that the checkbox next to each file type you want to delete is selected For more information about file types you can delete read the descriptions in the Disk Cleanup dialog box 5 Click OK then click Yes Checking the hard drive for errors Hard drive error checking programs examine the hard drive for physical flaws and file and folder problems These programs correct file and folder problems and mark flawed areas on the hard drive so the operating system does not use them If your server is running an operating system other than Windows 2000 Server see the operating system s documentation for instructions on checking the hard drive for errors gt To check the hard drive for errors in Windows 2000 Server 1 Double click the My Computer icon 2 Right click the hard drive that you want to check for errors for example Local Disk C then click Properties The Properties dialog box opens 24 3 Click the Tools tab Local Disk C Propert

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