Home

Freedom9 4020 User's Manual

1. Disk Change Notification One or more hard disks in the storage system have failed or been added or removed iv If you add or remove disks at this time click Scan after each change to update the list of current disks IF you WD add disks please wait until the disk LED is green before you click Scan To power off the storage system click Shut Down The other available options vary depending on the nature of the change Current state RAID 5 DEGRADED M Previous disks Slot Model Serial Number Size Disk Status 1 57325082345 3NDOSTIT 232 89 GB RAIDS 2 571325082345 3NDOSEDM 232 89 GB RAIDS 3 57325082345 3NDOSS1R 232 89 GB RAIDS 4 51325082345 3NDOSYJH 232 89 GB RAID 5 M Current disks Slot Model Serial Number Size Disk Status 1 57325082345 3NDOSTIT 232 89 GB RAID S 2 57325082345 3NDOSEDM 232 89 GB RAID 5 3 57325082345 3NDOSS1R 232 89 GB RAIDS 4 Figure B 6 System Log Page To view event information 1 Inthe navigation bar click Advanced 2 Inthe left pane click System Log The System Log page displays the date and time of the event the type of event I for informational E for error W for warning and C for critical and a brief description of the event 3 If an event occurs while you re viewing this list click Refresh to update it 106 recdon B 1 Disconnecting from Shared Folders If you need to reconfigure the disks in your storage system or shut it down for a
2. InstallShield cran Figure 2 6 Destination Location 7 Review your selections and click Next to proceed Figure 2 7 16 treedon InstallShield Wizard Eg Start Copying Files Review settings before copying files Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begin copying files Current Settings Install Components Storage System Console for Windows XP Program Directory Folder C Program Files Storage System Console User Information User John Doe Company Intel Corporation b InstallShield lt Back Cancel Figure 2 7 Summary 8 To complete the installation click Finish Figure 2 8 InstallShield Wizard InstallShield Wizard Complete corner B Setup has finished installing Storage System Console on your computer I Launch Storage System Console lt Back Cancel Figure 2 8 Installation Complete Once the Storage System Console has been installed run the program from the Start Menu Start gt Programs gt Storage System Console When the Storage System Console starts it will automatically scan the network for freeStor 4020 devices After the scan is complete the devices found will be listed in the left pane Figure 2 9 17 freeStor 4020 User s Manual Storage System Console 6 m
3. freedom freeStor 4020 4 bay Desktop Network Storage USER S MANUAL Rev 2 0 P N N0042000 Copyright and Trademark Information This document contains proprietary information that is protected by copyright All rights reserved No part of this document may be photocopied reproduced or translated into another language without express prior to written consent of Freedom9 Inc Copyright 2005 2006 freeStor and the freedom9 company logo are trademarks or registered trademarks of Freedom9 Inc All rights reserved Internet Explorer Windows Explorer and Windows are trademarks or registered trademarks of Microsoft Corporation Other trademarks or registered trademarks are the property of their respective holders 1 Q freedom e e TABLE OF CONTENTS INTRODUCTION biiceceeeccvccccececncecesedeccoccccccccececadeccesecctescccacecceucccucuddccccsucseccecwcueccucuedecedescusudscuedeccccsevecceccees 7 1 1 TERMS a A A A A T E E A 7 1 2 SYSTEM BENEFITS AND KEY FEATURES 00ccececceceeceeeeeececeseeeaeeeeeeceeseuaeaueeseeseeeseeaueaseseeeeeeanensess 7 1 3 PRODUCT SPECIFICATIONS 8 ic cc cesecedes a a a a a sae caskegesaeses a a Ea iaaii 8 1 4 PACKAGE CONTENTS mrenea a aE a a a a a na aaa tesa 9 1 5 REIN ANE AAE AE OOE A EE OON EE A EAE E T 10 1 6 REAR PANEL EE EIE E EEE EA E EIEE E A E E T E E E EA E 11 1 7 FREQUIRREMENTS veces ccc essenecedei a aa a a a a aE 11 INSTALLATION AND SETUP n nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
4. 4 F to 158 F 20 C to 70 C Storage Humidity 5 to 90 non condensing Software Specifications Operating System Linux Kernel 2 6 Network Service DHCP Client Server default is DHCP client with a static IP address of 192 168 0 101 if a DHCP server cannot be found Supported Web Browsers Microsoft Internet Explorer 6 0 or newer Mozilla Firefox 1 06 or newer RAID RAID 0 1 5 10 File Sharing Protocols CIFS SMB NFS FTP HTTP HTTPS Access Control Users have read only or read write access to shared folders CIFS users access shared folders using passwords USB printer limitations The storage system is designed to work with up to two USB printers However the following printers are not supported e Multi function printers such as printers that perform copying scanning or faxing in Q freedom e addition to printing Windows Printing System WPS Non PostScript printing Mac Duplex only two way communication Note Refer to your printer s documentation for information about disabling duplex communication With some duplex printers printing might complete successfully although errors might occur In addition some features Such as the printer reporting low ink levels might not function since two way communication is not supported 1 4 Package Contents freeStor 4020 unit One power cord One RuJ 45 cable DSE Boot CD Device managemen
5. 111 e lf the IP address of the storage system changed for example if the storage system obtains its IP address from a DHCP server and acquired a new one after you added the storage system to the list of backup locations you must start DiskSafe Express so that it can retrieve the new IP address You must do this each time the IP address on the storage system changes Problem can t change my backup schedule Resolution On the Status page make sure that the Status is Normal If protection is stopped for example if you recovered the disk or recovered a different partition on the same disk you cannot change the schedule until you resume protection by clicking Back Up Now Problem forgot my recovery CD password Resolution Reset the password using the storage system Once you reset it on the storage system you can use the new password with the recovery CD B 4 Creating a Diagnostic File In some cases you might need assistance from Technical Support to solve problems that you might have with DiskSafe Express When you contact the Technical Support team they might ask you to create a diagnostic file to help them better understand your environment and configuration settings You can create a diagnostic file using either the DiskSafe Express application or in the event of a system failure using the recovery CD To create a diagnostic file using the recovery CD the computer must have a floppy disk drive or a directly
6. Discover Storage Systems Log On Storage System Manager Storage system information ai Storage Neighborhood B NetworkStorage Version fs nsO4 1 0 b119 MAC address 00 02 41 00 93 53 IP address 192 168 150 199 Subnet mask 255 255 255 0 1 storage server Figure 2 9 Storage System Console In the left pane select the name of the new unit and click Log On Storage System Manager to access the web interface of the device If any freeStor 4020 units are added to the network after the software has started click Discover Storage Systems to rescan the network for the new units 2 3 System Setup Once the hard drives have been successfully installed the freeStor 4020 will have to be configured before it can be used Follow these steps to configure the device 1 Connect the freeStor 4020 to your network If your network has a DHCP server the freeStor 4020 will automatically get an IP address from the DHCP server Otherwise the freeStor 4020 will default to an IP address of 192 168 0 101 2 Using a computer on the same network as the freeStor 4020 change the IP address of the computer to match the freeStor 4020 e g if the freeStor 4020 s IP address is 192 168 0 101 the computer s IP address should be 192 168 0 X where X is between 1 and 254 and not the same as the freeStor 4020 For instructions on changing your computer s IP address 3 Plug in and power on the freeStor 4020
7. The user name can be up to 20 characters long and must consist of letters and numbers only Note If the user name and password specified here are the same as the person s Windows user name and password the person will not be prompted to provide a user name and password when accessing the shared folder 4 For Linux and Mac users enter a description of the computer s being used to access the freeStor 4020 The description can be up to 15 characters long Next enter the IP address or the actual computer s name in the system configuration of the computer s that are allowed to use this user account Note You can create a single user account that represents multiple computers In the IP address or computer name textbox you can use the wildcard characters and to represent multiple client machines e g client and client will match any computer in the subnet with a name starting with client company com would include all computers in the domain company com The wildcards can only be used with computer names and not IP addresses 32 reedon A To edit an existing user 1 Click the radio button beside the user to edit and click Edit For Windows and OS X users the page shown in Figure 3 7 will be displayed Only the password used to access the shared folders can be changed but not the user name This change will not affect current connections but will take effect the next time someon
8. when you select this group in the Groups list the Members list will immediately reflect the changes you just made Removing an existing group Removing a group does not remove the users that are members of that group it simply means that the group will no longer appear in the Groups list on the Groups page The users remain listed on the Users amp Computers page However removing a group can affect access to shared folders When you remove a group the members of that group will no longer have access to any shared folders that the group was authorized to access unless they were granted individual access as well For example the Executives group might include Alice Bob and Carlos and that group might have read write access to the Budget shared folder If you remove the Executives group Alice Bob and Carlos remain users but they will no longer have any access to that shared folder On the other hand if the Executives group had read write access to the Budget shared folder but Alice had read only access when you remove the group Bob and Carlos will no longer 36 ireedon A e have access to the Budget shared folder since their access rights were determined by their group membership but Alice will continue to have read only access since that access right was granted to her on a user level To remove a group 1 In the navigation bar click Users 2 Inthe left pane click Groups 3 Inthe Groups list select the
9. Shared Folders Backups Advanced i Contact Us Logout Users amp Computers Users Users amp Computers Groups Only the users listed here can access the shared folders Add the users here After the user is added assign the user to shared folders by clicking the Shared Folders button above Windows users can be placed into groups to easily assign several users to a shared Folder To assign users to a group first add the users then click Groups at the left side of the screen Users Select Name Type desktoppc Linux Other Mac user NFS O guest Windows Mac OS X user CIF5 O john_smith Windows Mac OS X user CIFS O steven_smith Windows Mac OS X user CIFS Figure 3 5 Users Page 29 tu freeStor 4020 User s Manual By default the freeStor 4020 includes a user named guest that has a password of guest Windows and OS X users can access all shared folders that the user guest is authorized to access However for increased security it is advised that additional users are added as well For example to restrict access to a shared folder that contains confidential information you would add at least one user and authorize that user to access that shared folder and not authorize the guest user to access it Adding a user for each individual or computer in the network provides maximum flexibility and security enabling you to control exactly who can access what information In
10. System Setup Disk Space Distribution Your storage system will be divided into two portions One portion is for shared folders the other is For backups of your computer disks Based on the number and size of the hard disks that you want to back up the following proportions are recommended If you change either percentage click anywhere on the page to update the other one A If you reduce the recommended amount of space to use for backups you might not be able to back up as many disks In addition if you want to change this proportion later you must reconfigure your disks which will delete all existing data The amount of disk space to use for shared folders 30 91 6 GB The amount of disk space to use for backups o 213 74 GB The amount of disk space 100 305 34 GB aaa eee ee Figure 2 18 Disk Space Distribution 23 Confirm that all of the settings are correct and click OK when the confirmation page appears The configuration page Figure 2 19 will appear to show the progress of the system setup Once the setup is complete the system will restart automatically System Setup Configuration The system is now being configured This may take several minutes depending on the disk configuration and the number and size of disks installed Please wait until this process is complete This may take several minutes Resetting the File sharing configuration 40 Figure 2 19 System
11. and password You can now access the shared folder from My Computer or Windows Explorer Using the Storage System Console To access a shared folder using the Storage System Console 1 Install the Storage System Console as described in Section 2 2 2 Click Start gt Programs gt Storage System Console 3 As soon as you start the Storage System Console it automatically scans the network for 65 storage systems This might take a few minutes As soon as the scan is complete the left pane displays a tree view of all the storage systems it found Note If you connect a storage system to the network after the Storage System Console has already scanned it or if you change the IP address of the storage system you must click Discover Storage Systems to scan the network again and update the tree in the left pane In the left pane double click the name of the storage system that contains the shared folders that you want to access The storage system name expands to display all the available shared folders Those shared folders that can be accessed using the guest user name and password are listed first In the left pane select the shared folder that you want to access and then click Map Drive Letter Note The home item provides only you with access to a shared folder that is unique to your user name Go to Step 3 in the previous section Using My Computer or Windows Explorer and continue to the end of the procedur
12. no data protection Linear one disk minimum All the disk space is used for data storage and you can add more disks later without affecting your existing data LR SSS Figure 3 24 Disk Configuration Page If you want to add or remove hard disks do so one at a time and click Scan after each action To accept the default disk configuration which will provide the best level of data protection available for the number of hard disks currently installed click Next By default a linear disk configuration is used for a single hard disk RAID 1 is used for two hard disks and RAID 5 is used for three or four hard disks If you want to change the disk configuration select the desired RAID level and then click Next The Disks to Back Up page Figure 3 25 appears 59 freeStor 4020 User s Manual 10 11 12 13 14 15 16 17 System Setup Disks to Back Up In addition to storing and sharing data your storage system can also act as a backup location For your local Windows computer hard disks This ensures that you can easily restore local files that have been accidentally deleted as well as rapidly recover in the event of a system crash or disk Failure To determine the optimum amount of space to allocate for backups specify the number of disks that you plan to back up and the size of each one Be sure to specify the total capacity not just the used disk space A Client Back
13. 18 treedon A 4 The web interface of the freeStor 4020 can be accessed by using the Storage System 9 Console see Section 2 2 or by using a web browser For access using a web browser open up a web browser Internet Explorer 6 0 or higher or Mozilla Firefox 1 06 or higher and enter the IP address of the unit in the address bar For both connection methods the web browser will be connected to the freeStor 4020 and the System Initialization screen will be displayed Figure 2 10 System Initialization To initialize the system enter the file name of the firmware package and click Upload You can also browse for the file by clicking Browse Your firmware package is located on your installation CD and has a PKG file extension If you add or remove any disks click Scan before you click Upload Disks Slot Model Serial Number Size UNM Firmware Storage system firmware version fs ns04 1 0 b119 File name I B _ Figure 2 10 System Initialization Screen The System Initialization screen will list the model serial number and size of the hard drives installed in the unit If a hard drive is added or removed after loading this page click Scan to refresh the list of hard drives Click Browse and navigate to the firmware file on the CD ROM The firmware has a file extension of pkg Select the file and click Open Click Upload to upload the firmware to the hard disks in the
14. Address Internet Protocol An identifier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the IP address of the destination The format of an IP address is a 32 bit numeric address written as four numbers separated by periods Each number must be between 0 and 255 For example 1 160 10 240 could be an IP address LAN Local Area Network A local area network LAN is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area for example within an office building A home network is considered a LAN MAC Address Media Access Control A MAC address is a hardware address that uniquely identifies each node of a network The MAC layer interfaces directly with the network medium Consequently each different type of network medium requires a different MAC layer 114 recdon SATA serial advanced technology attachment SATA is a successor to the older Parallel ATA or IDE technology allowing for faster data transfer speeds Subnet Mask A mask used to determine what subnet an IP address belongs to Subnets enable the network administrator to further divide the host part of the address into two or more subnets RAID redundant array of independent disks RAID technology allows multiple hard drives to be grouped together to provide p
15. At least one wired NIC 12 treedon A 2 Installation and Setup 2 1 Hard Drive Installation It is highly recommended that all of the hard drives used are the same size However if they are different sizes it is recommended that the drives are placed from largest to smallest from the top tray to the bottom tray Note At least one SATA hard disk with at least 80 GB capacity must be installed before the unit can be used The unit does not ship with any hard drives installed Follow these steps to install a hard drive into the unit 1 Remove the topmost hard drive tray Figure 2 1 from the freeStor 4020 Note Ensure that the hard drive is a SATA drive Figure 2 2 and not an ATA or SCSI drive Figure 2 2 SATA Connector 13 freeStor 4020 User s Manual 2 Slide the new hard drive into the tray and fasten the screws underneath the tray Figure 2 3 Figure 2 3 Attaching the Hard Drive to the Tray 3 Pull out the handle before inserting the hard drive tray into the freeStor 4020 4 After the tray has been inserted push the handle back into position to lock the tray in place 5 Repeat steps 1 4 for the remaining hard drives that need to be installed 6 Connect the power cable to the back of the freeStor 4020 and plug the other end of the cable into a power socket 7 Press the power button on the front of the freeStor 4020 8 The Status LED will flash while the unit is booting up Once
16. Configuration After the unit restarts the web management interface can be used to add users and create shared folders to start using the freeStor 4020 freeStor 4020 User s Manual 3 Web Management Interface The web management interface can be accessed using a web browser directly connecting to the IP address of the freeStor 4020 or the Storage System Console see Section 2 2 When first accessing the web interface the login screen Figure 3 1 will appear Enter the user name and password and click Login The default user name is admin and the default password is storage It is recommended that the password be changed as soon as possible for security reasons 8 er o freeStor 4020 Network Storage Appliance Log in Enter your login information The freedo Username E to SUCC h con nec vity Password Figure 3 1 Login Screen 26 reedon A 3 1 Main Menu After logging in the Home page will be displayed on the screen The main menu Figure 3 2 is displayed along the top of every page and allows you to access all of the freeStor 4020 s features The main menu has the following items Home Users Shared Folders Backups Advanced Contact Us Logout Figure 3 2 Main Menu e Home Displays information about the total storage capacity on the storage system how much disk space is allocated for shared folders how much is allocated for backups and how much is u
17. To edit a group or add users to a group select the group then click Edit To delete a group select the group then click Remove Removing a group does not delete the individual users Groups Members john_smith steven_smith SES ee ee eee Figure 3 9 Groups Page To add a new group When you create a group you typically specify which users should be members of that group although you can create an empty group and add users later A user must be created from the Users page before being added to a group Each user can be a member of multiple groups For example the user Alice might be a member of both the Marketing and Executives groups The freeStor 4020 supports up to 16 groups at any one time To add a group 1 In the navigation bar click Users 2 In the left pane click Groups 3 Click Add to open the add groups page shown in Figure 3 10 34 g freedom e e freedom 3 p0 Home Users Shared Folders Backups Advanced Contact Us Logout Users amp Computers Users i Groups Groups Grouping users provides a way to assign many users to shared Folders at the same time Only Microsoft Windows users can be included in groups Enter the name of the group This name can be up to 15 characters long and can contain letters uppercase and lower case A Z numbers 0 9 hyphens and underlines _ To add users to the group select the users in the r
18. addition only Windows and OS X users can use the guest user account If there are Linux users or Mac users on the network you must add users to allow these computers to access any shared folders When you add a Windows or OS X user a folder with the same name as that person s user name is automatically created on the storage system Only that person can access that folder and that person has full read write access to it In the Storage System Console this folder is identified as the home folder Up to 64 Windows or OS X users and up to 64 Linux or Mac users for a total of up to 128 users can be added to the freeStor 4020 Note Since each Linux or Mac user can represent multiple users the number of actual users can be higher To add a new user 1 Click Add to open the Add User page Figure 3 6 Select the type of operating system used by the user and click Next Note Linux and Mac users must use Network File System NFS to access the freeStor 4020 are given access based on the computer and not the individual users on the computer 30 9 freedom e e freedom 3 Home Users Shared Folders Backups Advanced Contact Us Logout Pasare Cotes Users Users amp Computers Groups What type of user do you want to add Windows Mac OS X user CIFS Linux Other Mac user NFS Figure 3 6 Add User Page 2 The next page that is displayed depends on the type of
19. clicking Disks on the left menu will open the Disks page Figure 3 23 which displays information about all the hard disks that are currently installed in your storage system re Home Users Shared Folders Backups Advanced Contact Us Logout Alerts i Advanced Disks Firmware Click the Refresh button below to refresh the disk status USB Changing the disk configuration or percentage to allocate for shared Folders will delete all user information and all data on all the disks System Before you change these settings have all the users stop all backups When you are done Network have all users protect their disks again Disks Disk configuration RAID 1 NORMAL System Log Disks Shut Down Slot Model Serial Number Size Disk Hotplug Status Indicator 1 Maxtor 6 160M0 Y48WHOHE 152 67 GB RAID 1 YELLOW 2 Maxtor 6 160M0 Y48WGSAE 152 67 GB RAID 1 YELLOW 3 4 Disk configuration settings Administrator password eeccee Reconfigure Disks a a aE Figure 3 23 Disks Page This page includes the following details e The disk configuration that is whether the disks use a linear or RAID configuration and the RAID level e The overall status of the disks o Normal All the disks are working properly o Degraded One or more disks have failed but all the data is still available o Failed The storage system has stopped working properly e The slot where each hard
20. configure these settings click Network in the left pane Send e mail notifications E mail server SMTP server name or IP address User name Password fi Enter a user name and password For your e mail server only if this is required by your e mail server E mail sender Sender e mail address E mail recipients First e mail address i Second e mail address Third e mail address To set up e mail alerts 1 4 Figure 3 18 Alerts Page Specify whether or not the storage system should send e mail notifications when a problem occurs by selecting or clearing the Send e mail notifications check box If you select this option enter the fully qualified domain name or IP address of your email server and at least one email address If you clear this option e mail notifications will not be sent and all the related fields on this page appear dimmed However if you previously entered information on this page that information is retained so that you can easily re enable email notifications later If you clear this option you do not have to complete the rest of this procedure simply click Apply In the SMTP server name or IP address text box enter the fully qualified domain name or 48 reedon A e IP address of your email server 5 If required by your email server enter a user name and password for logging into that server in the User name a
21. created for specific users or for better organization For example in an office environment you might want to create a shared folder for company policies that everyone can only view and not write to and separate shared folders for confidential business files that only selected individuals or departments can view and change In a home environment you might want to create separate folders for different types of files like photos videos or music In addition since only Windows and OS X users can access the public folder you would have to create shared folders if your network includes Linux or Mac users Up to 32 shared folders can be created Users who can access and write to these shared folders can create additional sub folders for organizing the files they store there Notes e The Shared folders list includes usbdisk1 and usbdisk2 whether or not any USB disks have been connected to the storage system e Shared folders created as a result of creating Windows OS X users do not appear in the Shared folders list To add a new shared folder 1 Click the Add button The page shown in Figure 3 12 will be displayed Select the type of user that will be accessing this shared folder and click Next The operating system running on the user s computer determines which option you should choose Windows OS X users CIFS or Linux Mac users NFS 38 9 freedom e e a freestor 4020 Home Users Shared F
22. for the entire hard disk and one item for each partition If your computer has multiple hard disks this list displays an item for each disk and an item for each partition on each disk Each partition is identified by its drive letter Note Dynamic disks are not supported If you select an entire disk all the partitions on that disk are protected as a single entity This means that you can t later recover only one partition you have to recover the entire disk If you select just a partition you can subsequently recover just that partition 78 freedom In addition you can recover a data disk or partition using DiskSafe Express but you can recover a system disk or partition only using the recovery CD so if you have separate partitions for your system information and your data you might want to protect each one separately Recommendations e f your computer has only one disk with one partition select the disk e f your disk has a system partition and a data partition select one of the partitions and complete the wizard Then run the wizard again and protect the other partition This provides complete protection with maximum flexibility e f you have several disks and several partitions on each select either one of the disks or one of the partitions and complete the wizard Then run the wizard again and protect another disk or partition If you have never previously completed the Protect a Disk wizard go to Step 3 If
23. newer files that you want to keep to another disk before you recover the disk To copy files from a backup refer to Section 4 3 1 In addition if network errors occur or the storage system shuts down during recovery your operating system might become unstable and you will have to recover it using the recovery CD or re install the operating system if you did not protect your system disk Be sure to recover your disks or partitions only when your environment is stable To recover a non system disk or partition 1 Inthe DiskSafe Express utility click Restore 2 Inthe Protected disk list select the disk or partition that you want to recover 3 If a view of a more recent backup than the one that you want to recover is open as 89 indicated by Yes in the Backup View Open column select the open backup view and click Close View In the Backups list select the backup that you want to recover Click Restore Disk When the confirmation message appears click Yes The disk or partition is recovered to exactly its state at the date and time of the selected backup To let you monitor the progress of this activity the Status page appears automatically The Current activity area displays the percentage of the recovery that has completed and the speed at which the data is being sent over the network The Progress bar graphically indicates how much of the recovery is complete Note You can cancel this opera
24. o Microsoft Windows 2000 Professional Server or Advanced Server with Service Pack 4 or higher e Microsoft iSCSI Initiator 2 0 e 20 MB free hard disk space For information about downloading and installing the iSCSI Initiator 2 0 refer to the next section Note DiskSafe Express requires the Intelligent Management Agent IMA 69 which is installed automatically if it is not already installed IMA requires an additional 5 MB of free hard disk space for both the application and associated log file data Microsoft NET Framework 1 1 is also required and installed automatically if it is not already installed The NET Framework requires approximately 40 MB of additional free hard disk space In addition if your computer name includes any characters other than letters A Z or a z numbers 0 9 hyphens colons or periods you must change the computer name before you use DiskSafe Express to protect a disk If you are using a firewall on the computer that you plan to protect TCP port 11762 must be open on the firewall to allow DiskSafe Express to communicate with the storage system 4 2 2 Installing the Microsoft iSCSI Initiator Before you can install DiskSafe Express you must download and install the Microsoft iSCSI Initiator 2 0 To download and install this initiator 1 Open a Web browser enter the following in the address bar and press Enter http www microsoft com downloads details aspx Family ID 1 2cb
25. of each group at any time When you add a user to 35 freeStor 4020 User s Manual a group that user immediately has access to all the shared folders that the group is authorized to access However if you remove a user from a group the change does not take effect until that user disconnects from the shared folder or shuts down the computer For example the user Alice might be a member of both the Marketing and Executives groups The Marketing group might have read only access to the Budget shared folder while the Executives group might have read write access As a member of the Executives group Alice would have read write access to that shared folder If Alice is currently connected to that shared folder and you subsequently remove her from the Executives group she will continue to have read write access to that folder until she disconnects or shuts down her computer The next time she connects she will continue to have access to the shared folder since she is still a member of the Marketing group but she will be able to only view the files there she will not be able to add modify or delete any files To edit a group 1 In the navigation bar click Users 2 In the left pane click Groups 3 Inthe Groups list select the group whose membership you want to change and click Edit 4 The Edit Group page Figure 3 10 will be displayed 5 The Edit Group page functions the same way as the Add Group page On the Groups page
26. of space to allocate for backups specify the number of disks that you plan to back up and the size of each one Be sure to specify the total capacity not just the used disk space fi Client Backup and Recovery must be installed and licensed on each computer whose disks you plan to back up Your storage system includes one license and you can purchase additional ones Up to eight computers can be backed up to each storage system and for each computer you can back up multiple disks Number of disks to backup 4 Capacity of drives Disk 1 ko E Disk 2 4 Jap Disk 3 40 E Disk 4 gt Mo c Figure 2 17 Backup Calculator 22 On the following page you can select how much space to allocate to backups and how much to shared folders Figure 2 18 Based on the information provided on the previous page the suggested percentage of backup space will be automatically entered in the text box To change the percentages select a text box and enter a new percentage Once one value is changed the other will automatically be updated so that the total of the two boxes is 100 Notes e Once the wizard is completed changing the disk allocation in the future will result in the deletion of all data on the freeStor 4020 e The maximum space which can be used for backups is 99 If the amount of space needed exceeds this limit then some disks cannot be backed up Click Finish when ready to proceed 24 g freedom o
27. of the freeStor 4020 Figure 2 15 If the network has an existing DHCP server select Get an IP address automatically Otherwise select Use this IP address and enter the desired IP address below After entering the network settings click Next freeStor 4020 User s Manual System Setup Network Settings If you have a DHCP server on your network this server can get its IP address from that DHCP server automatically IF you don t have a DHCP server you must use the default IP address or specify a different one If your network uses a different subnet mask you can change the one shown here but in most cases you can use the default subnet mask Get an IP address automatically Use this IP address IP address 192 168 150 199 Subnet mask 255 25s 255 o EEE SS SS SSE Figure 2 15 Network Settings 16 The next page will ask for the disk configuration to use for the freeStor 4020 Figure 2 16 The options presented on the page vary depending on the number of hard drives in the unit System Setup Disk Configuration Your storage system can have up to four disks Four disks have been detected What kind of disk configuration would you like to use Data protection RAID 5 three disks minimum 4n amount of disk space equal to one disk is used for data protection and the rest is used For data storage The data is distributed in such a w
28. some of the disk space is needed for the operating system and management software In addition the amount of used backup capacity will be greater than the total size of all the disks listed on the Backups page because additional storage space is needed for the data that has changed between backups freedom 3 Home Users Shared Folders Backups Advanced Contact Us Logout freeStor 4020 Network Storage Appliance Welcome This interface allows you to create users groups and shared folders and also provides access to administrative functions a reed re ua Folder and add files to it It s that simple Ed with i a tee 7 Total Storage Capacity 152 39 GB To get started click the Users button above to add a new user Click the Shared Folders button to nn ucc ectivit lt gt add folders and assign users to the folders Each user can then map a network drive to the shared KAA sto I Shared folders Backups Shared folders Backups Percentage of total 20 Percentage of total 80 Total shared capacity 30 47 GB Total backup capacity 121 93 GB Used shared capacity OMB Used backup capacity OMB Free shared capacity 30 47 GB Free backup capacity 121 93 GB e Number of shared folders p3 Number of backup clients 0 Figure 3 3 Home Page Clicking on the Connection Status button will display a list of users and the shared folders they are connected to Figure 3
29. sure to have all users save their changes and close any open files before you shut down the storage system Shutting down the storage system when a backup is occurring will not have any adverse effect the backup will resume automatically when the storage server is powered on again However shutting down the storage system when a disk is being recovered can potentially corrupt the user s operating system and the user will have to recover the system disk using the recovery CD or if the system disk was not protected re install the operating system To shut down the storage system using the Manager 1 Inthe Administrator password text box enter the password for logging in to the Manager 2 Click Shut Down A message appears indicating that the system is shutting down Once the storage system shuts down if you refresh the browser window it will be blank If you subsequently try to access the Manager an error message will appear since the storage system will no longer be running 63 4 File Sharing and System Backup 4 1 File Sharing The freeStor 4020 allows users to share files quickly and easily using multiple operating systems By default there is one shared folder called public that is accessible by all users Additional shared folders can be created by using the Web Management Interface The procedure for accessing shared folders depends on the operating system being used 4 1 1 Windows Clients If you r
30. the system disk will be labeled S and the data disk will be labeled D If you protected disks of different sizes the Size column which displays the number of megabytes can also help you identify the right backup In the right column select the date and time of the backup that you want to recover In general selecting Base Disk is the same as selecting the most recent backup However if your system crashed during the last backup the base disk will be in an incomplete state In that case be sure to select one of the listed backup dates rather than Base Disk If you select Base Disk a backup of that disk image on the storage system is created and this backup is recovered As a result if the maximum number of backups has already been performed the oldest backup is deleted to make room for this backup Specify whether or not to delete all backups that occurred after the selected date by selecting or clearing Rollback the remote disk Warning This action is not reversible If you select this option you will not be able to subsequently recover from another later backup Specify whether or not to scan the differences between the backup and the disk to which you are recovering data by selecting or clearing Enable micro scan If you re simply overwriting corrupted data on the same disk that you protected previously select this option DiskSafe Express will scan both the backup and the disk and copy only the data that differs b
31. you specified when you initially configured the storage system such as the storage system name and the current date and time Note Changing the storage system name might affect access to shared folders or backups depending on how your network is configured and how users access the storage system For example if users connected to the storage system using its IP address changing the name has no effect However if they connected using the name they must disconnect from their shared folders and then access the shared folders again using the new name If the DiskSafe Express users connected to the storage system using its name they must remove protection from all disks that connected to this storage system and protect their disks again using the new name 52 g freedom e e freedom 7 Home Users SharedFolders Backups Advanced ContactUs i Logout Alerts Advanced System Firmware You can change basic system settings as well as the password For logging in USB Changing the storage system name will restart the system The users will not be able to access the shared folders or perform backups or recovery during this time System R System settings Network Storage system name Disks Date vii Ni l v Month Day Year System Lag Time v v Hour Minute Second a Dan Time zone NTP server name or IP address Administrator login Admini
32. 3c1a 15d6 4585 b385 b efd1319f825 amp DisplayLang en 2 Scroll down to the Files in This Download section and click iSCSI 2 0 x86fre exe 3 Select the option to run the file Run Open or Run this program from its current location 4 lf a security warning appears click Run 5 When the installation wizard starts click Next on the first page 6 On the page with installation options click Next Initiator Service and Software Initiator are selected by default 7 If a message box appears telling you to configure the settings in the Control Panel click OK Note You do not have to configure the Microsoft iSCSI Initiator DiskSafe Express will configure it for you automatically 8 Ifyou agree to the terms of the license agreement select I Agree and then click Next 9 When the installation completes click Finish 70 g freedom e e After your computer restarts you can install DiskSafe Express 4 2 3 Installing DiskSafe Express You must install DiskSafe Express on each computer whose local disks you want to protect To install DiskSafe Express 1 Ensure the Microsoft iSCSI Initiator 2 0 is already installed by following the steps in the previous section 2 Insert the Installation CD into your CD ROM drive 3 In Windows Explorer open the DiskSafeExpress folder on the installation CD Double click the DSESetup exe file to begin installation of the
33. 4 Due to the nature of the NFS protocol Linux and Mac connections are not listed on this page Likewise ongoing backup or recovery activities do not appear on this page This page indicates only that a connection with a shared folder has been established this does not necessarily mean that the user has opened any files in the shared folder Note If a user accesses a shared folder using the guest user name the name guest appears in the Users column followed by the user s computer name in parentheses 28 freedom e Home i Users i Shared Folders Backups Advanced Contact Us i Logout freeStor 4020 Network Storage Appliance Welcome This interface allows you to create users groups and shared folders and also provides access to of freed oO m administrative functions Pd yin to SUCC To get started click the Users button above to add a new user Click the Shared Folders button to Cc Oo ec I v I y add folders and assign users to the folders Each user can then map a network drive to the shared solutions folder and add files to it It s that simple ro Connections Shared Folders Users Login Time ai ai Apr 27 2006 report john_smith ibm tester 14 38 07 Sa eae a M a a Figure 3 3 Connections Page 3 3 Users Clicking on the Users button in the menu will open the Users Page Figure 3 5 which allows you to manage the users on the freeStor 4020 soen Home Users
34. 4020 User s Manual Figure 3 17 Backups Page enun euis ini iiei iee A TAE aa EE EAS aE aA E ia EVEEN E a 45 Foure g IS Alens Page caiara aa T a ae A a AT 48 Figure 3 19 Firtware Pagara EEE Sa i ARAA E AASA AE A EAA ARSA eta 50 Figure 3 20 gt USB Page mri irina o a e E a a a et ae A OE AE 51 Figure 3 21 SysteEM Page cecccceescecsseeeseeeceeseecseeeeceaeeeseaaeseeeecaaeeeeaaesgeaaeseeeeecaaeeseaaeseeeaeeseaeessaeeeeaaeeseneeee 53 Figure 3222 Network Page scsccsyscticeeccaeccesdeitarycedtteyeteuntpeecgateeteecehta rpvatit caste KAEN SER EKRE OAR AKSAR ERKENE SEERE 55 Figure 3223 DISKS PagQe s c sscsie cated i AE A E A AR A bee oa dee 57 Figure 3 24 Disk Configuration Page ccccccceeeeeeeeeeeeeeeeeeeeeeceeeeesaaeeeeaeeseeeesaeeeseaaeseeeeeseaeessaeeeaeeseneeee 59 Figure 3 25 Disks to Back Up Page ccccsseeeeeeeceeeeeesaeeeeaeeeeeeeceaaeseeaeeseeeeceaeeseaaeseeaeesneeeeesaaeseaeeeeeneeee 60 Figure 3 26 Disk Space Distribution Page cccccecceeeseeeeeeee cee eeeeaeeeeaeeseeeeseaaeeseaaeseeeeeseaeeesaeeeeeeseneeee 61 Figure 3 27 Disk Configuration Status Page cccccceseeeeeeeceeeeeccaeeeeaeeseeeeeceaeeeseaaeseeeeeseaeeesaeeseaeeseneeees 61 Figure 3 28 Disk Configuration Completion Page cccsccceeeecseeeeeeeeeeeeeeeceaeeesaaeeseaeeseeeeesaaeeeeeeseeeeee 62 Figure 3 29 Shut DOWN Page cccescceeseecsecceeeeeceseaeeeeaaaeesaeeecaaeeseaaesaaaessaeeeeaaaesseaaesaeeeenaeeeeaaeeeaaeseeeaeen
35. 63 Figure 4 1 Map Network Drive fic ceceshectegvecete eaae RE ERASE Ea AER tie RASE EEEE hats T E EEREN EAKAS elas 64 Figure 4 2 iSCSI Initiator Warning cccccceceeeceeeeeceneeeeaeeeeaeeeeeeeeecaaeeeeaeeseeeeeeaeeeseaeeseaeeseeeeesaeeesaeeseeeeee 71 Figure 4 3 NET Framework Warning 00 cc ccceeceeeeeeeeeeeeeeeeeceeeeeecaaeeeeaaeseeeeeceaeeesaaeeseaeeseeeeesaeeesaeeseneeee 71 Figure 4 4 NET Framework License AQreeMent ceceeseceeeeeneeeeeeneeeeeeaaeeeeeeaaaeeeseeaaeeeeeeaeeeeeeaeeeeneaaes 72 Figure 4 5 DiskSafe Express Welcome Page cccccseseeteeeeeeeneeesaeeeeneeeceaeeeseaesseaeeseeeeeseaeeetaeeseeeeee 72 Figure 4 6 DiskSafe Express License Agreement ccccccceeeeeeeeeeeeeeeeeeeeceaeeeeaaeeseeeeeseaeeeeaeeseaeeeeeeeeas 73 Figure 4 7 DiskSafe Express Destination Folder ccscceeeeeeeeeeeeeeaeeeeeeeeeeaeeeseaeeeeeeeseeeeesaeeetaeeneeeee 73 Figure 4 8 DiskSafe Express Installation Completed cc cceeeeceeeeeeeeeseeceeeeecaeeesaaeeeeeeeseaeeesaeeneneeees 74 Figure 4 9 DiskSafe Express License DialOg ccccccceeeeeseeceeeeeeeeeeeeeaeeceeeeecaeeeseaeeteaeeseeaeeesaeeteaeeseeeeee 74 Figure 4 10 DiskSafe Express Application c cccccccececeeeeeceeeeeceeeeeeaeeseeeeeceaeeesaaeeseaeeseeeeesaeeesaeeeeneeee 75 Figure 4 11 DiskSafe Express Disk Selection ccccccccceeeeeeeeeeeeeeeeeeaeeeeeeeecaeeesaaeeeeeeeseeeeeseaeeesaeeseneeee 78 Figure 4 12 Add Storage Syst
36. AID 5 DEGRADED Recovery 2 Finish 6 min Speed 5457K sec Previous disks Slot Model Serial Number Size Disk Status 1 51325082345 3NDOSTIT 232 89 GB RAIDS 2 57325082345 3NDOSEDM 232 89 GB RAIDS 3 4 Current disks Slot Model Serial Number Size Disk Status 1 57325082345 3NDOSTIT 232 89 GB RAIDS 2 57325082345 3NDOSEDM 232 89 GB RAIDS 3 51325082345 3NDOSS1R 232 89 GB Rebuilding 4 z Kk Figure B 3 Disk Change Notification Page New Disk 3 Click Ignore to continue rebuilding the disk and return to the Manager The Disks page shows the progress of the rebuilding progress Alternatively if the information on this page is not correct click Scan to scan the storage system again and update the page You can also click Shut Down to shut down the storage system When you restart the storage system this page will re appear A 2 Removing or Replacing Hard Disks The effect of removing hard disks from your storage system or disk failure varies depending on the disk configuration you chose when you configured the system and the current state of the existing disks For example in a linear configuration when you remove a disk or a disk fails the data associated with that disk is no longer available but the data on all the other disks remains available In a RAID configuration the effect of disk removal failure varies depending on the RAID level 100 recdon and whe
37. FS folders as Windows users Mac running older operating systems can access the same shared NFS folders as Linux users OS X To access a shared folder on a Mac running OS X 1 From the Go menu click Connect to Server 2 In the Address text box enter the following and click Connect smb storage_system where storage_system is the name or IP address of the storage system Note You can use the storage system name only if that name is registered with a DNS server on your network 3 Inthe Select a share list select the name of the shared folder that you want to access and then click OK 4 Enter the user name and password for accessing this shared folder and then click Ok If the guest user has access to this shared folder you can use guest as both the user name and password An icon with the name of the shared folder is created on the desktop 5 Repeat steps 1 through 4 for each shared folder that you want to access 6 To access the shared folder double click the icon on the desktop Other Mac operating systems For information about accessing a shared folder using NFS on a Mac running an operating system older than OS X please refer to your Mac documentation 4 1 4 FTP Clients If you enabled the storage system to act as an FTP server all Windows OS X users can use a Web browser to access the public folder They can also access their personal folder that was created automatically when their use
38. Failure ccccececceeeeeceeeeeeeeeeeeeeeeceeeeseaeeesaeeeenees 103 Figure B 6 System Log Page ccceccceceeeeeeeneeeeeeeeceaeeeeaaeseeeeceaeeeseaaesaaeeseaeeecaaeeseaaeseneessaaeeesaaeeaaeesenees 106 reedon A 1 Introduction The freeStor 4020 is an intelligent network storage solution for small office medium office and home network environments The freeStor 4020 features an integrated file server with system backup system recovery and managed shared files by user names or groups The freeStor 4020 can connect to a Gigabit Ethernet network and can support up to 4 3 5 SATA serial advanced technology attachment hard disk drives HDD Its high performance is ideal for protecting valuable company data and quickly restoring files from a backup The freeStor 4020 offers a convenient graphical web user interface and provides security by limiting access to shared folders by user or group level authentication The freeStor 4020 provides a complete and advanced data backup protection solution including RAID and DiskSafe Express DSE The freeStor 4020 supports standard RAID levels 0 1 5 and 10 DSE is a powerful function to provide entire system backup and recovery for clients running Windows 2000 Windows XP or Windows Server 2003 in the event of hard disk failure in the client 1 1 Terminology For clarity the OS X operating system will be referred to as OS X and Mac 9 0 and earlier operating systems will be referr
39. ICE ccccccceccssesseeecececeanessseecececeseensasseeceeeeeaueaseceeeeeeaeeaseseeeseeaeensaes 108 C 3 TROUBLESHOOTING DISKSAFE EXPRESS 0 cccccsececesseeceeeceeeeeeeceneaeesseeeeeseseneaeesseneaeeesensaeessseaaaees 110 C 4 GREATING A DIAGNOSTIG FILE seniorien vvecedecaudeduendeccesncudse dade laced a a aA ea a i 112 Q freedom LIST OF FIGURES Figure 1 1 Front Panelini anita aa clung AA AR A ela ieee east NEA E 10 Figure 1 2 Rear Panels iveaccsaviie Wat fate dail hes dees i aed ad atv need eed ee 11 Figure 2 1 Hard Drive Trayan E a aaa a a i aaa aTi 13 Fig re 2 2 SATA Connecti criias aiaa aa iaa a daaa ada aiani 13 Figure 2 3 Attaching the Hard Drive to the Tray 0 c cccccceeeseeceeeeeeeeaeeeeaeeceeeeeceaeeesaaeeeeneeeseaeeesaeeseaeeseneeee 14 Figure 2 4 Welcome Page ccceecceceecceeeceeeeeseeceeeeeceaeeeeaaeeseeeecaaeeeeaaeeeeaeeeeeaeeeeaaesdeaaesgaeeeseaeeseeeeeeaaeeseneeee 15 Figure 2 5 Customer Information ccccceesseeeeece cece eeeeaeeeeaeeecaeeeeaaeseeaaeseeeeeceaeeeeaaessgeeeeseaeeeeaeeeaaesseneeee 16 Figure 2 6 Destination Location eainiie aiaa aa Aaa AE A aiaa aiia 16 Figure 2 7 SUIMIMALY sisefesced cxesseceteeveeuestataarivvscedestaaceadesteancuveiececdestaitdedianevear EAE AEAEE EAN EEEE 17 Figure 2 8 Installation Complete ssssessseseeesenesensennsssnsstnsstrnsernntnntnssensstnsstnnstenstenstnnstnnsnnensnnntnnntnnnennnnt 17 Figure 2 9 Storage System Console cccccceecceceeeceee
40. IT 232 89 GB Linear 2 57325082345 3NDOSEDM 232 89 GB Linear 3 51325082345 3NDOSS1R 232 89 GB New 4 Shut Down Add New Disk k k Figure B 1 Disk Change Notification Page 3 To add the disk to the storage system click Add New Disk If the information on this page is not correct click Scan to scan the storage system again and update the page You can also click Shut Down to shut down the storage system but you will be presented with this page again the next time you access the Manager When you click Add New Disk the Add New Disk page appears Figure B 2 98 Add New Disk One or more new disks have been added to the storage system Tf the list of new disks shown here is not correct click Back and then click Scan to update it To add new disk to your current disk configuration click Add To proceed without adding the disk to your current disk configuration click Ignore fil For a linear configuration click Add to immediately begin using the available disk space For a three disk RAID 5 configuration in a normal state click Add to use the new disk as a spare For any other RAID configuration click Ignore you cannot add a new disk to an otherwise normal RAID without reconfiguring the RAID Current state Linear NORMAL New disks Slot Model Serial Number Size Disk Status 1 2 x P 3 51325082345 3NDO5S51R 232 89 GB New 4 Figure B 2 Add New Disk P
41. NT CAREFULLY BEFORE INSTALLING KEY CODE OR USING THE PRODUCT BY OPENING THIS PACKAGE CLICKING THE I ACCEPT OR YES BUTTON INSTALLING A KEY CODE OR USING THE PRODUCT YOU INDICATE YOUR ACCEPTANCE OF THE TERMS OF THE FOLLOWING AGREEMENT THESE TERMS APPLY TO YOU AND ANY SUBSEQUENT LICENSEE OF THIS PRODUCT IF YOU DO NOT ACCEPT OR AGREE TO THE TERMS OF THIS AGREEMENT CLICK THE I DO NOT ACCEPT OR THE NO BUTTON AND OR IF LICENSE OWNERSHIP FalconStor Software Inc FalconStor grants to you a non exclusive license to use the Software and accompanying documentation collectively ha accept the terms of the license agreement Print do not accept the terms of the license agreement lt Back Next gt Cancel InstallShield Figure 4 6 DiskSafe Express License Agreement 13 If you agree to the terms of the license agreement select I accept the terms of the license agreement and then click Next 14 On the next page Figure 4 7 click Next to install DiskSafe Express in the displayed location Alternatively you can click Browse select or enter a different location click OK and then click Next Note You must install DiskSafe Express on the drive that you boot from that is where Windows is installed typically C FalconStor DiskSafe Express Setup xi Choose Destination Location Select folder where setup will install files Setup will install Disk
42. SOFTWARE zi have read understood and agree to the terms of the End User License Agreement and so signify by clicking agree and proceeding to use this product C agree donot agree Ceai Figure 4 4 NET Framework License Agreement 8 If you agree to the terms of the license agreement select Il agree and then click Install 9 It might take some time to copy and configure the associated files Note The remaining time might be reported as 0 and it might appear that no progress is occurring However configuration is occurring in the background 10 When a message appears indicating that the installation of Microsoft NET Framework 1 1 is complete click OK 11 After you click OK the Intelligent Management Agent is installed automatically if it is not already installed and the welcome page for installing DiskSafe Express appears Figure 4 5 FalconStor DiskSafe Express Setup xj Welcome to the InstallShield Wizard for DiskSafe Express The InstallShield Wizard will install DiskSafe Express on your computer To continue click Next lt Back Next gt Cancel Figure 4 5 DiskSafe Express Welcome Page 12 On the welcome page click Next and the License Agreement page will appear Figure 72 ireedon A 4 6 FalconStor DiskSafe Express Setup License Agreement FALCONSTOR SOFTWARE INC END USER LICENSE AGREEMENT READ THIS LICENSE AGREEME
43. Safe Express in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder oon Files FalconStor DiskS afe Express Browse InstallShield lt Back Cancel Figure 4 7 DiskSafe Express Destination Folder 15 To complete the installation and restart your computer click Finish on the next page Figure 4 8 73 FalconStor DiskSafe Express Setup InstallShield Wizard Complete Setup has finished installing DiskS afe Express on your computer es want to restart my computer now No will restart my computer later You have to reboot the machine to make the product work Figure 4 8 DiskSafe Express Installation Completed 16 If you do not want to restart your computer at this time select No will restart my computer later and then click Finish You do not have to restart the computer immediately after installation but you do have to restart it before running DiskSafe Express 17 After you restart the computer the License dialog box appears Figure 4 9 Add License License Key Code m OK Cancel Figure 4 9 DiskSafe Express License Dialog 18 Type the key code for licensing the product and click OK If your computer has an Internet connection the license is activated automatically When you click OK on the conf
44. Software s proprietary notices The number of copies is the total number of copies that may be made for all platforms You may not except as provided herein 4 transfer distribute rent sub license or lease the Product or documentation B alter modify or adapt the Product or portions thereof including but not limited to reverse engineering translation z La is Lt PPAR ARE i I accept the license agreement Figure 2 12 End User Software License Agreement 13 On the next page enter a host name to identify the freeStor 4020 on the network Figure 2 13 The system name can be up to 15 characters long and can only include letters 20 treedon A e numbers and hyphens To proceed click Next System Setup Host Name What name would you like to use For your storage system Storage system name NetworkStorage Figure 2 13 Host Name 14 On the next page enter the current date and time Figure 2 14 The time must be entered in 24 hour notation 2 15 PM should be entered as 14 15 After entering the date and time click Next System Setup Date Time Please specify the current date and time Date e_m 28 m 2006 Im month Day Year Time 14 26 m 19 I Hour Minute Second Time zone GMT 05 00 Eastern Time USA amp Canada _ v Figure 2 14 Date Time 15 On the next page enter the network settings
45. UCT IF YOU DO NOT ACCEPT OR AGREE TO THE TERMS OF THIS AGREEMENT CLICK THE I DO NOT ACCEPT OR THE NO BUTTON AND OR IF YOU RECEIVED A PRODUCT YOU MUST RETURN THE PRODUCT WITHIN TEN 10 DAYS OF RECEIPT WITH PROOF OF PAYMENT TO FALCONSTOR LICENSE OWNERSHIP FalconStor Software Inc FalconStor grants to you a non exclusive license to use the Software and accompanying documentation collectively the Product in the manner described below FalconStor retains the ownership of this Copy and any subsequent copies of the Product FalconStor and or its licensors retains ownership of all copyright patent trade secret and other intellectual property rights in the Product The Product is protected by the United States and other international copyright laws and treaties This copy is licensed to you for use under the Following conditions PERMITTED USES You may 4 use the Product on any supported computer configuration provided the Product is used on only one such computer and by one user at a time B copy the Product or make adaptations for archival purposes or when copying or adaptation is an essential step in the authorized use of the Product provided any copy or adaptations must contain all of the original Product s proprietary notices or C if you have purchased multiple licenses make copies of the Software up to the number of licenses purchased in the manner specified by FalconStor provided any copy must contain all of the original
46. age Take the desired action 9 freedom e Kk To add the disk to a linear configuration or use it as a spare for a normal three disk RAID 5 configuration Click Add and the Disks page will indicate the current state of the disk configuration To add the disk to the storage system but not add it to the RAID at this time Click Ignore and the Disks page will list that the disk is part of the storage system but its status is New indicating that it is not being used If you subsequently reconfigure the disks you will be able to use this new disk To return to the previous page for example to re scan the storage system Click Back Adding hard disks to a degraded RAID configuration To add a hard disk to a degraded RAID configuration Insert the hard disk into the storage system You can do this whether the storage system is powered on or off Access the Manager or refresh the browser window The Disk Change Notification page will appear Figure B 3 99 Disk Change Notification One or more hard disks in the storage system have Failed or been added or removed fil If you add or remove disks at this time click Scan after each change to update the list of current disks IF you ey add disks please wait until the disk LED is green before you click Scan To power off the storage system click Shut Down The other available options vary depending on the nature of the change Current state R
47. amed Group1 and added User2 and User3 to that group the Unauthorized groups list includes Group1 and the 42 a Unauthorized users list includes User2 and User3 If you select Groupi and click Add Read Only Group1 moves to the Authorized groups list but User2 and User3 do not move to the Authorized users list This allows you to specify unique access rights for those users For example you could select User3 and click Add Read Write This willl mean that everyone in Group1 will have read only access to the shared folder except User3 who will have read write access to it On the Shared Folders page the group name in the Users with access column is preceded by an symbol To edit an existing shared folder For any shared folder that appears in the Shared folders list or any USB disk you can change which users can access it and what level of access they have Shared folders that are created as a result of creating Windows OS X users do not appear in the Shared folders list and cannot be modified These folders automatically provide only the associated user with read write access to that folder Note By default all users have read write access to the public folder You can change the user assignments or access rights for the public folder When you add a user to the list of authorized users for a shared folder or USB disk that change takes effect immediately However if you remove a user from the list of authorized u
48. ant to assign to the shared folder 4 In the Folder text box enter the following storage_system shared_folder where storage_system is the name or IP address of the storage system and shared_folder is the name of the shared folder For example if the storage system name is Storage and the shared folder name is Photos you would enter the following Storage Photos Alternatively you can click Browse and select the shared folder from the Microsoft Windows Network Note You can use the storage system name only if that name is registered with a DNS server on your network 5 To automatically connect to this shared folder each time you log on to Windows select Reconnect at logon 6 If you clear this option you must repeat this procedure each time you want to access the shared folder 7 Click Finish 8 If prompted enter your user name and password for accessing this shared folder and then click OK Note If the user name and password for accessing the shared folder are the same as your Windows user name and password you will not be prompted to provide a user name and password to access the shared folder In addition once you provide your user name and password for accessing one shared folder you are not prompted to provide it again when you access other shared folders to which you have access rights If the guest user has access to this shared folder you can use guest as both the user name
49. anually using the Backups page 45 freeStor 4020 User s Manual To change the recovery CD password 1 Inthe Computer name list select the name of the computer whose recovery CD password is to be changed 2 Inthe Recovery CD password text box type the password to use This password must be 12 16 characters long 3 Click Change Password The user must provide this password when recovering a disk from this storage system using the recovery CD Deleting backups You can delete all backups of a given disk but you cannot delete just an individual backup from a specific date and time Note If you delete all backups of all disks for a particular computer that computer no longer appears on the Backups page However that computer name remains in the storage system and counts toward the total number of computers that are allowed to back up to the storage system If you want to delete all backups of all disks and the computer name refer to the next section Deleting a client To delete all backups of a disk 1 Select the radio button adjacent to the disk whose backups you want to delete in the second Select column 2 Click Delete Backup 3 When prompted to confirm the deletion click Yes The disk no longer appears on the Backups page and all backup versions are deleted If only one disk was protected the computer name disappears from the page as well Note If you delete a backup and t
50. ate procedure for your system to configure the computer to boot from the local hard disk once more 21 Start DiskSafe Express and remove protection from the recovered disk or partition as described in the next section 22 Restart the computer 23 Protect the recovered disk once again re using the original backup 4 3 4 Removing Protection If you no longer want to back up a particular disk or partition you can remove protection as long as a recovery is not currently in progress for that disk or partition If a recovery is in progress it must be cancelled it or completed before the protection can be removed Note If you plan to delete a protected partition be sure to remove protection before you delete that partition Otherwise you might not be able to protect other partitions on that disk When you remove protection you will no longer be able to back up the selected disk or partition either automatically or manually and you cannot recover data using DiskSafe Express However the backups that currently exist on the storage system are retained and you can recover them using the recovery CD If you subsequently want to protect the same disk or partition again you can re use the space that was allocated for previous backups You can also delete the existing backups on the storage system to free up space for backups of other disks or partitions either for this computer or other computers To remove protection 1 In the Pr
51. ay that it can be recovered if any one disk fails Oo Data protection failover RAID 5 spare four disks minimum Three of the disks provide RAID 5 data protection and the forth automatically joins the RAID if one of the other three disks Fails Data duplication RAID 10 four disks minimum Half of the disk space is used for data storage and the other half is used for a duplicate mirror of that data IF one disk Fails you have a backup copy Better performance no data protection RAID 0 two disks minimum All the disk space is used for data storage Oo Expandable no data protection Linear one disk minimum All the disk space is used for data storage and you can add more disks later without affecting your existing data E Figure 2 16 Disk Configuration 22 17 18 19 20 21 tonan i To add or remove hard drives from the freeStor 4020 at this time add or remove one drive at a time and click Scan before adding or removing the next drive Note It is strongly recommended that all of the drives that are to be used in the final configuration be installed at this time Adding or removing drives after this step could require drive reconfiguration and data loss To accept the default disk configuration which will provide the best level of data protection available for the number of hard disks currently installed click Next By default a linear disk configuration is used for a
52. ceecicevesids a ocveca day eebabde sehen dastvbaala dunes a aaa aa aaa aaea aaa aada aaan aaa 29 Fig re 3 6 Add User Pag Geass cicavtersccctccsstiaisteis auct edsacedanch sauce vas aea aai aa eases segs teaday aa aaa aiaa 31 Figure 3 7 GIFS Add User Page si icaicaiincuins signs Geil tein heigl nin Attn aia 31 Figur 3 8 NES Add User Page acc escetesuescenesnescetustuanet i cnsseeeehseneedebvadeenbkaneetereeeeneeviadevsdrbeaesdeciadeeineeveatabees 32 Figure 3 9 GroupS Page cecccccscceceseeeeeeeeeeaeeeeeeeeeeaaeeeaaesaaececaaeeeeaaesaaeesaaeeecaaeeeeaaeseaaeseeeesaeseeaaeeseneeee 34 Figuire 3 10 Add Group Page iissa aiaa aa aa ia a aaa 35 Figure 3 11 Shared Folders Page cccccccssceceeececeeeceesaeceeneeeeneeeseaaeseeaeeseneeecaaeeseaaeseeeeeseaeeescaeseaaaeeseneeee 37 Figure 3 12 Add Shared Folder Page ccescceceeeceeeeeceeeeeeeeeeecaeeeeaaeeseeeeecaeeeeaaeseeaeeseeeesaeeseeaeeeaaeeen 39 Figure 3 13 CIFS Add Shared Folder Page ccccccccseeeeeseeeeeeeeeeeaeeeeaeeeeeeeeseaeeesaaeeeeaeeseeeeescaeeeseeeseneeees 39 Figure 3 14 NFS Add Shared Folder Page ccccccccceeeseseeceeeeeceeeesaeeseeeeeseaeeeseaeeseaeeseeeeeseaeeesaeeneeeeee 40 Figure 3 15 CIFS Define Folder Permissions Page ccccecceseeeeeeeeeeeeeeeceeeesaaeeseeeeeseaeeesaeeneneeeeneeeeas 41 Figure 3 16 NFS Define Folder Permissions Page ccccceesceceeeeeeseeeeseeseeeeecaeeeeeaeeseeeeeseaeeetaeeneeeeee 42 freeStor
53. connected USB disk Note This diagnostic file does not include the log files associated with the Intelligent Management Agent IMA You might be asked to send those files iscmlib log and iscmservice log separately Using DiskSafe Express To create a diagnostic file using DiskSafe Express 1 Run DiskSafe Express 2 From the Action menu click Create Diagnostic File 3 Click Save to save the file using the default file name or type the desired file name in the File name text box and then click Save If desired you can save the file in a different location 112 ireedon A Once the file has been created you can send it to Technical Support Using the recovery CD To create a diagnostic file using the recovery CD 1 2 Insert the recovery CD into the computer s CD ROM drive and press Alt F2 At the command line enter the following command and then press Enter xray When prompted insert a formatted floppy disk into the computer s floppy disk drive or attach a USB disk and press Enter Select the media where you want to save the diagnostic file and press Enter The screen indicates whether the process succeeded or failed Once the file has been created you can copy it from the floppy disk or USB disk to another operational computer and send it to Technical Support To return to the recovery CD menu press Alt F1 113 Appendix C Glossary Client Any desktop notebook or laptop that is connect
54. d backup appears in the Next backup area 4 2 10 Changing the Recovery CD Password When you protect a disk you specify what password to use for recovering the disk using the recovery CD However you can change this password at any time Note The same password is used for all disks backed up to the same storage system If you backed up multiple disks to the same location and change the password for one the password is changed for all of them However if you backed up one disk to one storage system and a different disk to a different storage system each disk can have a different recovery CD password To change the recovery CD password 1 In the DiskSafe Express utility click Restore 85 In the Protected disk list select a disk whose backup resides on the storage system whose recovery CD password you want to change To double check your selection click Status The name of the storage system appears in the Backup location area Then click Restore to return to the Restore page Click Recovery CD Password to open the dialog box to change the password Figure 4 18 4 Recovery CD Password op x Backup location Storage Recovery CD password lI Retype your password This password must be 12 16 characters long The same J password is used for all the disks that you protect at the same backup location Cancel Figure 4 18 Changing Recovery CD Password Dialog In the Recovery CD password
55. d folders is given to entire computers not to individual users of those computers However in Windows and OS X environments each computer user can have individual access to a shared folder 6 Return to step 5 of the previous section To add a new shared folder and follow the remaining steps to make changes to the selected shared folder To delete an existing shared folder Once you have created a shared folder you can delete it at any time When you delete a shared folder any users who are currently accessing it are immediately disconnected from it Warning Deleting a shared folder deletes all the subfolders and files in that shared folder If you want to delete only selected subfolders or files access the shared folder and delete the desired items To delete a shared folder 1 Inthe Shared folders list select the shared folder that you want to delete 2 Click Delete 3 When prompted to confirm the deletion click Yes The shared folder no longer appears in the Shared folders list and all associated subfolders and files are deleted 44 treedon 3 6 Managing Backups Once the users have used DiskSafe Express to back up their computer hard disks to the storage system clicking on the Backups button in the menu will open the Backups Page Figure 3 17 which displays a list of each computer that has performed a backup the size of each protected disk the date and time of the last four backups and the back
56. designed to perform backups without affecting your other computer activities you might want to schedule backups for a time when they ll have the least impact on your system like during lunch or after business hours if you leave your computer running overnight If you re protecting multiple disks or partitions it is recommended that you schedule each backup to occur at a different time e Once you complete this wizard if a backup does not occur at its scheduled time for any reason a message will appear advising you of this and giving you the option to perform the backup immediately or wait until the next scheduled backup 7 Specify whether or not to back up your disk as soon as you finish the wizard by selecting or clearing the Back up now check box and then click Next If you clear this option the disk will be backed up at the next scheduled time or the next time you perform a manual backup 8 If you ever need to recover your disk using the recovery CD you ll be prompted for a password In the Recovery CD password text box Figure 4 16 enter the password that you d like to use enter it again in the Retype your password text box and then click Next Notes Notes e The recovery CD password must be 12 16 characters long e The same password is used for all disks backed up to the same storage system If you subsequently protect a second disk using the same storage 82 9 freedom o system you will not be pro
57. disk resides 57 freeStor 4020 User s Manual The model number serial number and size of each hard disk The current status of each disk o RAID The disk is working properly as part of the specified RAID level o New The disk has been added to the storage system but is not part of a RAID o Spare The disk is acting as a spare disk for the RAID o Rebuilding The disk is being rebuilt for example when a failed disk is replaced N A The disk is detected but not available for use for example when it has failed The hotplug indicator o RED Removing the disk will cause the RAID to fail o YELLOW Removing the disk will cause RAID degradation o GREEN Removing the disk will not affect the RAID Note Whenever a disk is added or removed from the storage system you must click Refresh to update this page You can change the disk configuration or percentage of the storage space that is allocated for shared folders at any time However for additional security you must enter your administrator password to be able to make these changes Warning Changing the disk configuration or percentage to allocate for shared folders will delete all user information and all data on all the disks Before you change these settings have all the users disconnect from all shared folders and remove protection from all disks When you are done you must re add all users create new shared folders and have all users
58. e 4 1 2 Linux Clients To access a shared folder on a computer running Linux 1 Create a directory by entering the following command at the command prompt mkdir my_directory where my_directory is the name of the directory Be sure to include the full path to the directory for example mnt my_directory If desired display a list of all the available shared folders by entering the following command showmount e storage_system where storage_system is the name or IP address of the storage system Note You can use the storage system name only if that name is registered with a DNS server on your network Mount the desired shared folder by entering the following command mount storage_system nas NASDisk 00002 folder my_directory where storage_system is the name or IP address of the storage system folder is the name of the shared folder and my_directory is the name of the directory that you created in step 1 If you included a full path when creating the directory be sure to include the full path with this command for 66 ireedon A e example mount storage_system nas NASDisk 00002 folder mnt my_directory 4 Repeat steps 1 through 3 for each shared folder that you want to access 4 1 3 Macintosh Clients The procedure for accessing a shared folder on a Mac varies depending on whether the Mac is running OS X or an older operating system Macs running OS X can access the same shared CI
59. e Advanced button in the menu will open the Alerts page Figure 3 18 which allows you to set up the storage system to send notification emails to up to three email addresses if a problem occurs for example if one of the disks fails or if insufficient space is available for creating new files or performing a backup To take advantage of this feature you must have access to an SMTP e mail server either within your own network or through an Internet service provider Note The e mail might not be sent immediately when the problem occurs but will be sent within an hour of the event In addition if the problem is fixed within an hour of its occurrence for example if you replace the disk that failed the alert will not be sent 47 freeStor 4020 User s Manual Home Users Shared Folders Backups Advanced Contact Us Logout Alerts Firmware USB System Network Disks System Log Shut Down Advanced Alerts Specify whether or not you want the storage system to send out an e mail notification when an error or warning occurs IF you select this option enter information about your e mail server e mail sender and up to three e mail addresses that should receive the notification fi You can specify a name for your SMTP server only if your network has a DNS server In addition you might also have to modify the network settings such as the gateway or DNS server to use To
60. e and you must recover it again later before you can use it To stop a backup or recovery in progress 1 Inthe DiskSafe Express utility click Status 2 Inthe Protected disk list select the disk whose backup or recovery you want to stop 3 Click Stop Current Activity 84 4 5 freedom e If you re stopping a backup the backup stops immediately If you re stopping a recovery a confirmation message appears Click OK to stop the recovery now or click Cancel to proceed with it 4 2 9 Changing the Backup Schedule When you protect a disk you specify when you want backups to occur However you can change this schedule at any time To change the backup schedule 1 2 In the DiskSafe Express utility click Schedule In the Protected disk list select the disk whose backup schedule you want to change Specify when you want backups to occur For example if you want backups to occur every day select Daily from the Recurrence list If you want backups to occur once a week select the day of the week from the Recurrence list Then select the time If you don t want backups to occur automatically select Not Scheduled from the Recurrence list The Time list appears dimmed Backups will occur only when you start one manually as described in Manually backing up your disk Click Apply The schedule change takes effect immediately and the date and time of the next schedule
61. e Disk Status 1 57325082345 3NDOSTIT 232 89 GB RAIDS 2 57325082345 3NDOSEDM 232 89 GB RAIDS 3 57325082345 3NDOSS1R 232 89 GB RAIDS 4 57325082345 3NDOSVIH 232 89 GB RAIDS M Current disks Slot Model Serial Number Size Disk Status 1 57325082345 3NDOSTIT 232 89 GB RAID 5 2 57325082345 3NDOSEDM 232 89 GB RAID 5 3 57325082345 3NDOSS1R 232 89 GB RAID 5 4 Figure B 4 Disk Change Notification Page Degradation Take the appropriate action e To scan the storage system again and update the information on the page Click Scan e To re install the same disk or install a new disk Click Shut Down After the storage system shuts down install the disk and then restart the system Note If you are re installing multiple disks be sure to re install them in the opposite order than you removed them e To return to the web interface and continue to operate in a degraded mode Click Ignore Responding to RAID failure When disk removal failure causes the entire RAID to fail the Disk Change Notification page appears when you access the Manager or refresh the browser window Figure B 5 102 Disk Change Notification One or more hard disks in the storage system have Failed or been added or removed i If you add or remove disks at this time click Scan after each change to update the list of current disks IF you WD add disks please wait until the disk LED is green before you click Scan To power off
62. e shared folders i Folder name Mount path Authorized users Unauthorized users desktoppc Read Write Add Read Only Add Read Write Remove SS See ee eS eee eee Figure 3 16 NFS Define Folder Permissions Page 6 From the Unauthorized users list select the name of the user s who should be given access this shared folder To select multiple contiguous users hold down the Shift key and select the first user then select the last user All users between the first and last selected user are selected To select multiple non contiguous users hold down the Ctrl key as you select each user Then click the Add button corresponding to the access rights that the selected user s should have Read Only Only read the files in the shared folder and its subfolders Read Write Read add modify and delete the folders and files in the shared folder 7 The selected user s will then move from the Unauthorized users list to the Authorized users list along with the type of access granted to the user s If you accidentally add a user that you didn t mean to add select the user in the Authorized users list and click Remove The user will then return to the Unauthorized users list Note The same procedure can be performed for groups as well If groups have been created For CIFS users the page shows all existing groups and users For example if you created a group n
63. e storage system To do this click Start gt Run and type cmd At the command prompt type the following ping IP_address where IP_address is the IP address of the storage system If you do not see Reply from the problem is with your network e Make sure that the backup has not been deleted on the storage system by checking the Backups page If it has been deleted remove protection and protect the disk again e f you changed the name of your computer the storage system will not recognize it any longer Remove protection for all your disks or partitions delete the old computer name from the storage system and then protect your disks again Problem A backup did not occur at its regularly scheduled time Resolution e Check the schedule to confirm that it is correctly configured e Make sure the computer is powered on during the scheduled backup time e Make sure the storage system is powered on during the scheduled backup time e On the Status page make sure that the Status is Normal If protection is stopped for example if you recovered the disk or recovered a different partition on the same disk backups will not occur until you resume protection by clicking Back Up Now e f you changed the name of your computer the storage system will not recognize it any longer Remove protection for all your disks or partitions delete the old computer name from the storage system and then protect your disks again
64. e system is powered on connected to the network and operating properly e Make sure the user configuration is correct For Windows or OS X users try changing the password and accessing the shared folder again For Linux users make sure the computer name or IP address is correct If it s not recreate the user by removing the existing user and adding it again e Make sure the users are using the proper procedure for accessing the shared folders including the correct name or IP address of the storage system You can use the storage system name only if that name is registered with a DNS server on your network Windows users can t access shared folders using the Storage System Console unless their computers are on the same subnet as the storage system If using the Storage System Console does not work try accessing the shared folders using My Computer or Windows Explorer e Make sure the user s computer is connected to the network and can otherwise access the storage system To check the network connection in a Windows environment click Start gt Run and type cmd At the command prompt type the following ping IP_address where IP_address is the IP address of the storage system If you do not see Reply from the problem is with your network Problem The users can t create files in the shared folders Resolution Check the access rights for the user The user must have read write rights to be able to create fi
65. e tries to connect to a shared folder 2 For Linux and other Mac users the page shown in Figure 3 8 will be displayed The IP address or computer name can be changed but not the computer description Changing this information immediately disconnects that computer from the shared folders To remove an existing user Click the radio button beside the user to remove and click Remove When prompted to confirm the removal click Yes Warning When removing a Windows OS X user that user s personal home folder is automatically deleted It is recommended that the user copy any data from this folder to another location to ensure that it is not lost before removing the user 3 4 Groups Windows and OS X users can be put into groups which makes it easier to give several users access to the same shared folder at once When you click Users in the main menu and click Groups in the left menu the page displays a list of all currently configured groups Figure 3 9 When you select a group in the Groups list the members of that group appear in the adjacent Members list 33 freeStor 4020 User s Manual foie Home Users Shared Folders Backups Advanced Contact Us Logout Users amp Computers Users Grou ps Groups Grouping users provides a way to assign many users to shared folders at the same time Only Microsoft Windows users can be included in groups To create a group click Add
66. e using Windows you have two options for accessing shared folders you can use My Computer or Windows Explorer to map a drive letter to the shared folder or you can install the Storage System Console and use that utility to map a drive letter to the shared folder see Section 2 2 for instructions on installing the console With the Storage System Console you don t have to worry about remembering the name of the storage server or the shared folders it displays them automatically However the computer where you install the Storage System Console must be on the same subnet as the storage system Using My Computer or Windows Explorer To access a shared folder using My Computer or Windows Explorer 1 Open My Computer or Windows Explorer 2 From the Tools menu click Map Network Drive to open the Map Network Drive dialog box Figure 4 1 Map Network Drive x Windows can help you connect to a shared network Folder and assign a drive letter to the connection so that you can access the folder using My Computer La p Specify the drive letter for the connection and the folder that you want to connect to Drive fz x Folder x Browse Example server share IV Reconnect at logon Connect using a different user name Sign up for online storage or connect to a network server Cancel Figure 4 1 Map Network Drive 64 ireedon A 3 Inthe Drive list select the drive letter that you w
67. eceesneeeceesaeeeceesaeeeseeaeeesecsaeeeensnaeeeeeeaaes 86 4 3 1 Recovering Files From a BackKups weiisk masonite dard ainu 87 4 3 2 Recovering a Non System Disk or Partition cccccceceeeeeeeeeeeeeeeeeeeeees 89 4 3 3 Recovering a System Disk Or Partition cccceccceeeceeeeeeeeseeu esse eeaeeeeess 90 4 3 4 Removing PFOLECIIONM aii tases ca deach a cataidiceisndsaldlanele le tnacuadddaabelasceecsacauewssn ds 94 5 TROUBLESHOOTING ssssssssssssssseesesssnssseeseesransncasosaneasones ERROR BOOKMARK NOT DEFINED GB AGLOSSARY E EE AE AA E ee ETE et 114 APPENDIX A SPECIFICATIONG s sssssssssssessssssesesesseseeseaesees ERROR BOOKMARK NOT DEFINED APPENDIX B DISK CONFIGURATIONS scssscssessssesssseseesscsesesseeeeseaeseesnacsesaessestacsesaeeeesranansenseaneaes 95 B 1 ADDING HIARD DIEE EEE AE TEA E EAA T E T ETE E A A E EE 96 B 2 REMOVING OR REPLACING HARD DISKS cccccccescessseeeeceeecesneesseceeeseeaesueesseeeeeeeeauaaseeseeeseeneaenes 100 B 3 SWAPPING HARD DISKS ostia iruri e on a a a a a aa a a a a ei 103 B 4 TRANSFERRING HARD DISKS TO A NEW STORAGE SYSTEM ccccccessssseeceeeceaneesseceeeeeeaeeaseeseeeeeeeeanaes 104 APPENDIX C TROUBLESHOOTING s ssssssccssssscsesscsssecsesesseacsesatsceseacsceeeseacscaeseeaeacsesasseeeraeaeeeeanas 106 C 1 DISCONNECTING FROM SHARED FOLDERS ccccessececeeeeeeeeeeaeeeceeeaeeesensaeeeseesaeeescesaeeseeesaeeeeeeaaas 107 C 2 TROUBLESHOOTING THE DEV
68. ed to as Mac throughout the manual 1 2 System Benefits and Key Features e Music Video and Data file sharing among Windows Linux Unix and Macintosh users with username and password protected and managed access e Can act as a DHCP server or DHCP client for easy network configuration e Easy file sharing management via a user friendly graphical web interface e Setup wizard for easy initial configuration e DSE provides system and data backup remote boot and system and data restoration for Windows 2000 Windows XP and Windows Server 2003 clients e Built in FTP server provides convenient high speed file transfers e System software upgrade via web interface e RAID 0 1 5 and 10 support e System information for disk usage service status RAID system log and current freeStor 4020 User s Manual connections 1 3 Product Specifications Hardware Specifications Processor Intel IOP80219 400MHz Memory DDR 256 MB Flash 8 MB NOR Flash HDD Up to four 3 5 SATA Hard Disks from 80GB to 500GB Maximum Capacity Up to 2 0TB Network One Intel gigabit LAN port interface SATA Controller Intel SATA Controller USB 2 x USB 2 0 connectors EMI Safety CE FCC Class B System Power 200W PSU Operating Temperature 32 F to 1042F 0 C to 40 C Operating Humidity 10 to 90 relative humidity Non Operating Temperature Storage Temperature 32 F to 104 F 0 C to 40 C
69. ed to the freeStor 4020 DHCP Dynamic Host Configuration Protocol A protocol that allows computers to be automatically assigned an IP address from a DHCP server DNS Server Address Domain Name System The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP addresses and to control email delivery DSE DiskSafe EXpress A software solution that allows users to back up their data and operating system information Once the system has been backed up it can be easily and completely recovered in the event of a hard drive failure Additionally if the system becomes corrupted e g a virus infection but the hard drive is still operational the user can restore only the affected files Ethernet Ethernet networks are connected by cables and hubs and move electronic data between computers The term Ethernet refers to the family of local area network LAN products covered by the IEEE 802 3 standard that defines what is commonly known as the CSMA CD protocol IEEE The Institute of Electrical and Electronics Engineers Among its responsibilities the IEEE sets standards of networking including Ethernet LANs IEEE standards ensure interoperability between systems of the same type The IEEE promotes the engineering process of creating developing integrating sharing and applying knowledge about electronic and information technologies and sciences IP
70. ee the shared network folder when you explore E and you will not see a new drive letter for the backup view Internally the backup view is also mapped to E since that was the first drive letter after the local disks However when you use Disk Management to change the drive letter for the backup view from E to F you will be able to see both the shared network folder E and the backup view F e To change the drive letter right click My Computer and click Manage In the left pane click Disk Management In the right pane right click the volume click Change Drive Letter and Paths click Change select the desired drive letter from the list box and then click OK on each dialog box You can now access the backup view using the specified drive letter e Windows caching can affect the content of the backup view If the content does not appear to be correct restart your computer and check again e You can view more than one backup simultaneously Simply repeat steps 3 and 4 e f you open a backup view for a partition that cannot be explored such as an EISA partition the backup view is closed automatically 88 treodon e When a backup view is open that backup will not be deleted to make room for new backups until it is closed or unless the storage system runs critically low on resources If you view the oldest backup and the maximum number of backups is reached new backups cannot occur until t
71. eeeeeeeeceeeeeeaaeseeaaesgeeeeceaeeesaaeseeaeeseeeeseaaeseeeeeseneeees 18 Figure 2 10 System Initialization Screen ssesseseeeseeeenseeessensssnssressresstensstnsstessrnnstnnsrnnntenntnnntnnnnnnennnnt 19 Figure 2 11 Welcome Scree SN ei visncsvescehessssecneti ss cetieesad eae icenscenet vancedeeyadevelusencelanss seeviana deve rani aea aiai 20 Figure 2 12 End User Software License Agre Ment c ccceccceceeeeeeseeeeeeeeeeeaeeeeaeeseneeeseaeeesaeeneneeeeeeeeas 20 Fig re 2 13 SHOSt Na Meserie feasts a aa a aa txts aden See 21 Figure 2 14 Date Time rniran a aaa eee ade aa aada aiaa 21 Figure 2 15 N twork Setting S si zictevescceecus cases ec ace aaaaanaaa eden sakdcalna deeeaeenee deadbeat pateey dnedevavnaeiaebths 22 Figure 2 16 Disk Configuration cccccccceeeeeeceeeee cece eeeeaeeeeaee sense ceaaeeeeaeeseeeeseaeessaaeeseaeeseeeeesieeesnaeeneeeeee 22 Figure 2 17 Backup Calculator iinis aeiaai iaaii 24 Figure 2 18 Disk Space Distrib tion A scrii anana aiaiai ad dii 25 Figure 2 19 System Configuratio i is inaianei tanei akaiona aaa aaa a EEEa 25 Fig re F LOGIN Sreet iicanicinanisnuiiadini aandaa aaia deataaedesdaceesddetevadabdacenndiathesdbtand 26 Figure 3 2 Main Men ssrissnsiirinna a a a aaa aa 27 Figure 3 3 Home Page iisa shiindine oa inane E A AI aaa ana A aiaa 28 Figure 3 3 Connections Page sesiecvssciivis tataiecetavencedelie eden feiedeeres aR cece EEANN deiadiss 29 Figure 3 5 USErs Page rnes cose
72. em Page ccccecsceceeeeeeeeeeeeneeeceeeeeeaaeeeeaeeseeeeseaeeesaaeseeaeeseeeesaaeeseaeeseneeee 79 Figure 4 13 Storage System Selection Page ccccccceceeeseeeeceeeeeeeaeeeeaeeseeeeeseaeeeseaaeseeeeeseeeesaeeeeaaeseeeeee 80 Figure 4 14 Previously Backed Up Page cc ccceeeeeseeeeeeneeeeeeeecaeeeseaeeeceeeeseaeeeeeaeeseaeeseeeeesaeeesaeeneneeee 81 Figure 4 15 Backup Schedule Page cccscccssccececeeeeeeeeeeeeeeceaeeeeaaeceeaaeeeaeeecaaesseaaesgeeeeseaeessaaesteeeeseneeees 81 Figure 4 16 Recover CD Password Page ccccccceeseeeseeceeeeeceeeeeeaaeeeeaeeseeeeecaeeesaaeeseaeeseeeesaaeeseeeseaeeee 83 Figure 4 17 DiskSafe Express Completion Page cc ccccscceeceeceeeeeeeeeeeeeeeceeeesaaeeeeneeseeeeesaeeeseaeeseneeee 83 Figure 4 18 Changing Recovery CD Password Dialog ccccccceeeceeseeeeeeeeceeeeeeeaeeeseneeseeeeesaeeesaeeneneeee 86 Figure B 1 Disk Change Notification Page ccccccccccssseceeeeeeeeeeeeeaeeeeeeeseeeeeesaaeeeeaaeseeeeeseeessaeeseaeeseneeee 98 Figure B 2 Add New Disk Page eecccceceeeceeeeeeeeeeeeeeaeeeeeeeeaeeeeeeaaeeeceeaaeeeeeeaaeeeeeeeaaeeeeeeaaeeeseeaeeesaeeeeeeeaaes 99 Figure B 3 Disk Change Notification Page New Disk ccccccseeeeseeeeeeeeeeeeeeaeseeeeeseeeeesaeeeseaeeseaes 100 Figure B 4 Disk Change Notification Page Degradation cccccccceeeseeceeeeeseeeeeeeeeseaeeesaeeseaaeeeeees 102 Figure B 5 Disk Change Notification Page RAID
73. er name cannot be the same as any Windows OS X user name 4 For Linux Mac users the Mount path indicates the path that those users will specify when accessing the shared folder As you enter a shared folder name in the text box the same name is appended to the mount path You cannot change the first part of the mount path nas NASDisk 00002 5 The page that appears next varies depending on the user type selected For Windows and OS X users the page shown in Figure 3 15 will be displayed and for Linux and Mac users the page shown in Figure 3 16 will be displayed 40 treedon A Home Users Shared Folders Backups Advanced Contact Us Logout Shared Folders Choose the users and groups that should have access to the shared Folder and specify if the user or group should have read only or read write access Shared Folder name Authorized groups Unauthorized groups Staff Read Write Add Read Only Add Read Write Authorized users Unauthorized users john_smith Read Write guest steven_smith Read Write x Add Read Only Add Read Write Remove Figure 3 15 CIFS Define Folder Permissions Page 41 freeStor 4020 User s Manual ron freeStor 4020 Home Users Shared Folders Backups Advanced Contact Us Logout Shared Folders Specify user access and privileges for th
74. erformance enhancements and or data redundancy TCP IP Transmission Control Protocol Internet Protocol Short for Transmission Control Protocol Internet Protocol the suite of communications protocols used to connect hosts on the Internet 115
75. es Be sure to enter the entire capacity of each disk not just the amount of used disk space If a disk is smaller than 1 GB divide the number of megabytes by 1024 For example a 60 treedon A 512 MB disk would be 5 GB 512 divided by 1024 is 5 Note Only 99 of the available storage space can be allocated for backups If the amount of disk space you need exceeds that limit you will not be able to back up all the disks 18 The Disk Space Distribution page Figure 3 26 appears a am nn ere System Setup Disk Space Distribution Your storage system will be divided into two portions One portion is for shared Folders the other is for backups of your computer disks Based on the number and size of the hard disks that you want to back up the following proportions are recommended IF you change either percentage click anywhere on the page to update the other one f If you reduce the recommended amount of space to use for backups you might not be able to back up as many disks In addition if you want to change this proportion later you must reconfigure your disks which will delete all existing data The amount of disk space to use for shared folders 30 o 91 6 GB The amount of disk space to use for backups 70 213 74 GB The amount of disk space 100 305 34 GB ea ees Se eee Figure 3 26 Disk Space Distribution Page 19 To change the percentage of space allocated for shared folder
76. ess to the storage system Port 1 MAC address Get an IP address automatically Use this IP address IP address Subnet mask Gateway IP address DNS server settings Preferred DNS server Alternate DNS server DHCP server settings Enable DHCP server Starting IP address Ending IP address fi You can enable the storage system to be a DHCP server only if this port uses a fixed IP address L FTP server settings C Enable FTP server Figure 3 22 Network Page network configuration of each individual system 55 9 freedom e e freedom e Users Shared Folders Backups Advanced Contact Us Logout You can also configure the storage system to act as a DHCP server In other words the storage system can assign IP addresses to other computers in your network simplifying the In addition your storage system can act as an FTP server This allows all Windows OS X users to use a Web browser or FTP client to access the public folder They can also access their personal folder that was created automatically when their user name was added to the freeStor 4020 User s Manual storage system For more information refer to Accessing the storage system using FTP To change any of the network settings 1 Make the desired changes based on the following options Workgroup name The workgroup to which the storage sy
77. etween the two This can minimize the impact to the network although the scanning process takes some additional time If you re recovering the backup to a brand new disk clear this option DiskSafe Express will copy all the data from the backup to the new disk without doing any scanning there will be nothing to scan on the new disk 14 Select Next 92 15 16 ireedon A Select the disk where you want to recover the data and select Next Note If you are recovering a system disk the system to which you are recovering the data must be identical to the original system For example if the original system had a particular type of network adapter the system to which you are recovering the data must have the exact same type of network adapter Otherwise the recovered files will not operate properly If you selected the backup of a disk in step 10 go to step 18 If you selected the backup of a partition in step In the left column select the backup that corresponds to the disk or partition that you selected select Restore to a partition to recover to an existing partition on the selected disk or select Clear all partitions and create new to delete all the existing data on the selected disk and recover only the selected partition If you selected Restore to a partition in step If you selected the backup of a disk in step In the left column select the backup that corresponds to the disk or partition that you se
78. ext section Note The license activation is tied to your computer s hardware Once you have activated a particular license if your computer hardware changes or if you install DiskSafe Express on a different computer using the same key code an error message will appear You must export your current license data Action gt License gt Offline Activation gt Export License Data and e mail the license file to dsekeycode freedom9 com indicating that your hardware has changed When you receive confirmation that your license has been re activated you can continue to use the product Activating your license without an Internet connection If your license wasn t activated because your computer has no Internet connection you must obtain an activation code using another computer that does have both an Internet connection and e mail To activate your license without an Internet connection 1 From the Action menu click License gt Offline Activation to open the Offline Activation dialog box 2 Click Export License Data 3 On the Save As dialog box select one of the following locations and then click Save e A shared folder accessible to both your computer and a computer that has Internet and e mail access e A floppy disk e A USB disk 4 If you did not save the file to a shared folder take the floppy disk or USB disk to a 76 freedom computer with Internet and e mail access If you used a shared folder acce
79. f the disks are not the same size the smallest of the disks determines how much disk space is available for data For example if one disk is 300 GB one is 400 GB and one is 500 GB only 300 GB from each disk can be used Two thirds of each disk 200 GB is used for storage space and the remaining third is used for parity information As a result for all three disks only 600 GB of disk space would be available for data e RAID 5 spare In this configuration three of the disks use RAID 5 and the fourth is empty If any of the three disks fails it is immediately rebuilt using the fourth spare disk As a result you can remove the failed disk and still have the ongoing fast performance and data protection offered by RAID 5 When the failed disk is repaired or replaced and re installed into the storage system it automatically becomes the spare for the other functioning three You can use RAID 5 spare only if your storage system has four disks If the disks are not the same size the smallest of the disks determines how much disk space is available for data similar to RAID 5 e RAID 10 RAID 10 is similar to RAID 1 but rather than having one disk mirror to one other disk two disks mirror to the two other disks You can use RAID 10 only if your storage system has four disks The disks in the first two slots constitute the first pair and the disks in the second two slots constitute the second pair In each pair the smaller of the two dis
80. f you are using a Web browser make sure the name or IP address of the storage system is correct You can use the storage system name only if that name is registered with a DNS server in your network In addition if you configured the storage system to use a specific IP address you might need to specify the IP address of the gateway in your network before you can successfully access the Manager using a Web browser First access the Manager using the Storage System Console and then specify the gateway address and try to access it using a Web browser Problem forgot the password for logging in to the Manager Resolution You can reset the storage system to use its original administrator user name admin and password storage by pressing the small recessed reset button on the back of the storage system Note This also resets the storage system to its original network settings If you previously configured the storage system to use a specific IP address it will now obtain its IP address from the DHCP server if any If you don t have a DHCP server on the network it will use its default IP address 192 168 0 101 108 treodon a In addition pressing this button restarts the storage system which mightadversely affect user connections to shared folders Be sure to do this only whenusers are not connected to shared folders or performing recovery Problem The users can t access the shared folders Resolution e Make sure the storag
81. g the IP address or subnet mask can have several effects If you access the Manager using the Storage System Console or using the storage system s IP address access to the Manager will be disrupted and you will have to access it again using the new IP address Users who accessed the shared folders using the previous IP address will be disconnected and must access them again using the new IP address Users who backed up their disks to the storage system using the previous IP address must remove protection for all affected disks and protect their disks again removing the storage system from the list of backup locations and adding it again using the new IP address Users who backed up their disks to the storage system using the storage system name do not have to remove protection from their disks or remove the storage system from the list of backup locations However they must start DiskSafe Express so that it can retrieve the new IP address 54 Home Alerts Firmware USB System Network Disks System Log Shut Down Workgroup name Advanced Network The network settings determine how this storage system interacts with your network and whether or not it also acts as a DHCP server or FTP server fil If you change the IP address you must re access the Manager using the new IP address after you click Apply In addition any changes to the settings on this screen might temporarily interrupt user acc
82. group that you want to remove 4 Click Remove 5 When prompted to confirm the removal click Yes The group no longer appears in the Groups list 3 5 Shared Folders Clicking on the Shared Folders button in the menu will open the Shared Folders Page Figure 3 11 which allows you to manage the shared folders on the freeStor 4020 Home Users Shared Folders Backups Advanced Contact Us Logout Shared Folders The shared folders screens allow you to define which users and groups have access to each shared folder To create additional shared Folders click Add To add or remove either user or group access to a shared folder select the folder then click Assign Access To delete a shared Folder select the folder then click Delete Shared Folders Users with access Staff CIFS john_smith CIFS steven_smith CIFS Figure 3 11 Shared Folders Page 37 freeStor 4020 User s Manual By default the freeStor 4020 includes a shared folder named public and all Windows and OS X users can access it and create modify or delete files in the folder unless you change the list of authorized users or their access rights In addition when a Windows or OS X user is added the storage system automatically creates a shared folder with the same name as the person s user name Only that user can access that shared folder However additional shared folders can also be
83. gure 4 13 select the storage system to use for backups of this disk or partition The first backup location in the list is selected by default a Where would you like to back up your disk If this list does not display the desired backup location click Add to scan the network for available storage system or enter the name or IP address of a known storage system Disk to protect Disk 0 All Volumes Backup locations IP Address 12 Storage 10 3 3 105 Add Remove Figure 4 13 Storage System Selection Page If you want to scan the network for new storage systems or add a new one manually click Add and repeat step 3 If you want to remove a storage system that s not valid or that you no longer want to use select the storage system from the Backup locations list click Remove and then click Yes to confirm the removal You can remove a storage system only if it is not currently being used to protect another disk Once you have selected the desired backup location click Next and go to step 6 If you previously protected this disk and removed protection specify whether or not you want to re use the existing backup or create a new one on the previously backed up page 80 ireedon A Figure 4 14 fo You previously backed up this disk What would you like to do Re use the exsiting backup E C Create a new backup i Existing backups can be deleted only with your storage system sof
84. he user did not previously remove protection for that disk when the user subsequently accesses DiskSafe Express the Status page will indicate that the backup of the protected disk is offline To back up the disk once again the user must remove protection and then protect the disk again 46 reedon A Deleting a client If you remove DiskSafe Express from a particular computer or if you change the computer name the original computer name remains on the storage system and counts toward the total number of computers that are allowed to back up to the storage system To both delete all backups of all disks for a particular computer and the computer name you must delete the client itself To delete a client 1 Select the radio button to the left of the computer whose backups and computer name you want to delete from the storage system in the first Select column 2 Click Delete Client 3 When prompted to confirm the deletion click Yes All backups of all disks associated with this computer are deleted and the computer name is also deleted from the storage system Note If you delete a client and the user did not previously remove protection for that disk when the user subsequently accesses DiskSafe Express the Status page will indicate that the backup of the protected disk is offline To back up the disk once again the user must remove protection and then protect the disk again 3 7 Email Alerts Clicking on th
85. he view of the oldest backup is closed as described in the next step e When you close the DiskSafe Express application window you will be prompted to close all open backup views If you click Yes both the application window and all open views are closed If you click No both the application window and all open views remain open 6 When you have finished viewing or copying all the desired data select the backup in the Backups list and click Close View The Windows Explorer window will close automatically and the Backup View Open column for the selected backup will now display No 4 3 2 Recovering a Non System Disk or Partition You can recover a non system disk or partition only as long as that disk or partition is not currently being backed up and only as long as a more recent backup view is not open For example if you created backups on Monday and Tuesday and Tuesday s backup view is open you cannot recover Monday s backup until you close Tuesday s view In addition if you recover a partition and other partitions of that same disk are also protected protection for those other partitions temporarily stops until the selected partition is recovered Warning When you recover a disk or partition you will lose any data that was written to the disk after the time of the selected backup as well as any backups that were performed after the backup you re recovering It is recommended that you copy any
86. ight column then click Add Selected User s To add all users to the group click Add All Users To delete users from this group select the user s From the left column then click Remove Selected User s To delete all of the users From this group click Remove All Users Group name Groups members Available users guest john_smith Add All Users steven_smith Remove All Users Remove Selected User s a ie Figure 3 10 Add Group Page 4 In the Group name text box enter a unique name for the group This name can be up to 15 characters long and can include letters numbers hyphens and underscores 5 Specify which users should belong to this group and then click OK To select multiple contiguous users hold down the Shift key and select the first user then select the last user All users between the first and last selected user are selected To select multiple non contiguous users hold down the Ctrl key as you select each user Add All Users All users from the Available users list are added to the group Add Selected User s All selected users from the Available users list are added to the group Remove All Users All users from the Group members list are removed from the group Remove Selected User s All selected users from the Group members list are removed from the group To edit an existing group You can change which users are members
87. irmation message the Protect a Disk wizard starts For information about this wizard refer to Section 4 2 6 Note If you previously used this key code on a different computer an error message appears and you must re activate your license For more information refer to Section 4 2 5 If your Internet connection is temporarily down or if this computer doesn t have an Internet connection click OK on the warning message The Protect a Disk wizard still starts but after 30 days you will no longer be able to perform backups or recovery until you activate the license For more information refer 74 ireedon A to Section 4 2 5 4 2 4 Starting DiskSafe Express To start DiskSafe Express click Start gt Programs gt DiskSafe Express If you did not protect a disk after installing DiskSafe Express and restarting your computer you will be prompted to do so the first time you run this application For information about this wizard refer to Section 4 2 6 If you already protected a disk the application window appears Figure 4 10 Action View 3 Protect a Disk Protected disk Jouko 2 Size 37 2GB Status Backup location Storage Backup disk ID 1 Status Normal Current activity Waiting for next backup Progress Last backup 1 24 2006 11 55 AM Next backup 1 25 2006 11 48 AM Ragin Back Up Now Stop Currer tivit Figure 4 10 DiskSafe Express Application The Status page displays the name
88. isk A from slot 1 and then remove disk B from slot 2 you must re install disk B first then disk A You can put the disks back into different slots but they must be re installed in the opposite order from which they were removed If you remove one or more viable disks and cause the entire RAID to fail you can shut down the storage system re install the same disks and then restart the storage system As long as you re install the original disks the storage system should be able to resume proper operation although the integrity of the data cannot be guaranteed However if you replace the removed disks with new disks you must reconfigure your disks Warning Reconfiguring your disks will delete all the data on your storage system Responding to RAID degradation When disk removal failure causes RAID degradation the Disk Change Notification page appears when you access the Manager or refresh the browser window Figure B 4 101 Disk Change Notification One or more hard disks in the storage system have failed or been added or removed fil If you add or remove disks at this time click Scan after each change to update the list of current disks IF you add disks please wait until the disk LED is green before you click Scan To power off the storage system click Shut Down The other available options vary depending on the nature of the change Current state RAID 5 DEGRADED M Previous disks Slot Model Serial Number Siz
89. ks is used for data and the larger of the two disks is used as the mirror If one disk in the pair fails the other disk continues to make its data available A 1 Adding Hard Disks The effect of adding hard disks to your storage system varies depending on the disk configuration you chose when you configured the system and the current state of the existing disks For example in a linear configuration you can add a new disk at any time and data can be written to that disk as soon as it is added Whether you previously removed a disk or one of the other disks failed makes no difference In a RAID configuration the effect of adding a disk varies depending on whether the RAID is in a normal or degraded state as indicated on the Disks page A normal state indicates that the RAID is functioning properly A degraded state indicates that one or more disks have been removed or failed but because of the data protection offered by the RAID you can continue to 96 ireedon A access all the data In a normal state you cannot add a disk to a RAID 0 or RAID 1 configuration Any disk that you install will not be used unless you subsequently reconfigure the storage system Warning Reconfiguring your storage system disks deletes all the data on your storage system However if you currently have three disks and a RAID 5 configuration you can add a fourth disk as a spare essentially changing from RAID 5 to RAID 5 spare while retaining al
90. kup as well as any backups that were performed after the backup you re recovering It is recommended that you copy any newer files that you want to keep to another disk before you recover the disk To copy files from a backup refer to Section 4 3 1 In addition if network errors occur or the storage system shuts down during recovery your operating system might become unstable and you will have to recover it using the recovery CD or re install the operating system if you did not protect your system disk Be sure to recover your disks or partitions only when your environment is stable You can continue to use your computer for other tasks while the data is being recovered although not any applications or files located on the disk or partition that you re recovering For more information refer to Section 4 3 2 Recovering an entire system disk or partition If you need to recover your system disk or partition that is the disk or partition used to run the operating system you can do so using the recovery CD This is particularly useful if the hard disk has failed and has been repaired or replaced or if you want to duplicate an existing disk configuration for another computer The entire disk or partition will be recovered to its exact state at the time of the selected backup However you won t be able to use your computer until all this process is complete For more information refer to Section 4 3 3 4 3 1 Recovering Files Fro
91. l your existing data In a degraded state you can add a disk to a RAID at any time and the new disk will be rebuilt to replace the disk that was removed or failed Warning If the RAID has failed that is if so many disks have failed or been removed that the RAID can no longer function you must either re install the disks or reconfigure the entire storage system deleting all the data on your system Adding hard disks to a linear or normal RAID configuration To add a hard disk to a linear or normal RAID configuration 1 Insert the hard disk into the storage system You can do this whether the storage system is powered on or off 2 Access the Manager or refresh the browser window to open the Disk Change Notification page Figure B 1 97 Disk Change Notification One or more hard disks in the storage system have Failed or been added or removed fi If you add or remove disks at this time click Scan after each change to update the list of current disks IF you add disks please wait until the disk LED is green before you click Scan To power off the storage system click Shut Down The other available options vary depending on the nature of the change Current state Linear NORMAL M Previous disks Slot Model Serial Number Size Disk Status 1 57325082345 3NDOSTIT 232 89 GB Linear 2 57325082345 3NDOSEDM 232 89 GB Linear 3 4 M Current disks Slot Model Serial Number Size Disk Status 1 57325082345 3NDOST
92. lected select the partition where you want to recover the data and then select Next Otherwise go to step Select Select Yes to confirm the action Warning This overwrites any existing data on the selected disk Although you can subsequently recover different data you cannot recover the original data The status screen displays the progress of the recovery You can cancel it at any time by selecting Abort However this leaves the disk or partition in an incomplete state some of the data will have been recovered but not all of it When the completion screen appears review the results and do one of the following To review information about any sectors that were not successfully recovered select Failed Sectors review the displayed information and select Back To recover another disk or partition select Continue If you want to recover a different backup of the same computer from the same storage system select Yes to retain the current configuration settings and return to step In the left column select the backup that corresponds to the disk or partition that you selected If you want to recover a different computer s backup or if you want to recover a backup of the same computer from another storage system select No to modify the current configuration settings and return to step 5 93 e To restart the computer select Finish 20 When the computer restarts use the appropri
93. les in the shared folder Problem The storage system is not distributing IP addresses Resolution Make sure that Enable DHCP server is selected on the Network page and that the starting and ending IP addresses are valid The first three digit groups of both the starting 109 IP address and ending IP address must be the same If the network configuration is correct and it still doesn t work the DHCP service might not be working properly Restart the storage system Problem The users cannot access the storage system using FTP Resolution Make sure that Enable FTP server is selected on the Network page and that the users are using the correct address for accessing the storage system If the network configuration is correct and the users are using the proper address and it still doesn t work the FTP service might not be working properly Restart the storage system B 3 Troubleshooting DiskSafe Express This section provides general information about common problems that you might have with DiskSafe Express and steps you can take to resolve them Note If you need help from Technical Support you might be asked to create a diagnostic file For information about this procedure refer to Creating a diagnostic file Problem The disk that want to protect isn t listed Resoultion DiskSafe Express does not support dynamic disks These types of disks are automatically filtered from the list of disks that you can protect Pr
94. ll be activated automatically the next time you run DiskSafe Express with a restored Internet connection If this computer does not have an Internet connection you must perform offline activation as described in the previous section 77 4 2 6 Protecting Your Disks After you install DiskSafe Express and restart your computer the Protect a Disk wizard runs automatically Using this wizard you can specify which disk or partition you want to back up where the backups should be stored when automatic backups if any should occur and what password you want to use for the recovery CD If you cancel this wizard you can start it again at any time using the following procedure To protect a disk 1 Click Protect a Disk to run the Protect a Disk wizard 2 Inthe Available disks list Figure 4 11 select the disk or partition that you want to protect 3 Which disk would you like to protect Available disks Disk 0 All Volumes 37 2GB Disk 0 Partition 1 C 37 2GB Refresh Next gt Cancel n gt Figure 4 11 DiskSafe Express Disk Selection If your computer has only one hard disk there will still be two items in this list The first item represents the entire hard disk and the second item represents the partition on that disk If there s only one partition on the disk the partition is the same as the entire disk If your hard disk is divided into multiple partitions this list displays one item
95. ly one NIC and you can simply select Next This screen displays only the NICs on this system that are supported by DiskSafe Express If no NICs appear on this screen you might need to install an appropriate network driver Select Load Driver select the location from which you want to install the driver Load From System for the local hard disk Load From Floppy for a floppy disk drive or Load From CDROM for a CD ROM drive insert the disk in the drive if loading from a floppy disk or CDROM and respond to the prompts For information about obtaining the appropriate driver contact your vendor To see a complete list of the detected hardware select Rescan When you are done viewing the list select OK Review the settings for your NIC and select Next The recovery CD obtains the IP address to use from your DHCP server If the displayed settings are not the ones you want to use or if no IP address is displayed select Config and specify the desired IP address or subnet mask If you make a mistake typing either the IP address or subnet mask select Disable to clear the displayed information Then select OK and select Next n the Client Name field enter the full computer name of this computer This name is always uppercase characters If you don t remember the full computer name access the Manager and click Backups in the navigation bar In the Protected disks list the Computer Name column li
96. m a Backup To recover selected folders files or sections of files from a backup 1 2 In the DiskSafe Express utility click Restore In the Protected disk list select the disk that contains the folders or files that you want to recover In the Backups list select the backup from the desired date and time You can select only a 87 backup for which No appears in the Backup View Open column Click View Backup When the confirmation message appears click OK After a few moments a window opens automatically displaying all the data associated with the selected backup You can now open the folders and files in the backup view to make sure they contain the information you want and copy any of the data to your local disk Warning You can open and change the files in the backup view and even create new folders or files However as soon as you close the view as described in the next step all the changes will be lost The next time you view the backup it will appear the way it existed at the time the backup was created Notes e If the first drive letter after your local disks is mapped to a shared network folder you must use Disk Management to change the drive letter assigned to the backup view so that you can access it e For example if your system disk is mapped to C your CD ROM drive is mapped to D and a shared network folder is mapped to E and you view a backup you will continue to s
97. mpted to provide this password again However if you protect a second disk using a different storage system you will be prompted to provide a password for that storage system e You can change this password later using DiskSafe Express poe If you try to restore this disk using the recovery CD you will be prompted for a password What password would vou like to use This password must be 12 16 characters long The same password is used for all the disks that you protect at the same backup location Recovery CD password Retype your password lt Back Next Cancel Cancel Figure 4 16 Recover CD Password Page 9 Review all your selections and click Finish on the next page Figure 4 17 Ei Click Finish to protect your disk using these settings Summary Disk to protect Disk 0 All Volumes Backup location Storage Backup schedule Daily at 04 43 PM Back up now Yes Cancel Figure 4 17 DiskSafe Express Completion Page If you selected the Back up now check box the backup will begin as soon as you click Finish and you can review its progress on the Status page in DiskSafe Express 83 If you want to protect additional disks or partitions repeat this procedure for each one Note If you subsequently change the drive letter of a protected disk or partition you must restart DiskSafe Express to update this application 4 2 7 Manually Backing Up Your Disk Once you protect a disk it is a
98. n this configuration all the data written to one disk is duplicated on the other disk This offers greater data protection since if one disk fails all your data is still intact on the other disk However using RAID 1 means only half your available disk space is used for data the other half is used for a duplicate mirror of that data You can use RAID 1 only if your storage system has only two disks If the disks are not the same size the smaller of the two disks is used for data and the larger of the two disks is used as the mirror If one disk fails the other disk continues to make its data available RAID 5 Like RAID 0 RAID 5 offers increased performance by distributing the data across multiple disks But unlike RAID 0 RAID 5 also offers data protection If your storage system has three disks of equal size two thirds of each disk are used for data and the remaining third contains the parity information needed to reconstruct either of the other two In this way if any of the three disks fails it can be reconstructed when a new disk is installed in the storage system If your storage system has four disks of equal size three fourths of each disk are used for data and the remaining fourth contains the parity information needed to reconstruct either of the other three If any of the four disks fails it can be reconstructed when a new disk is installed 95 You can use RAID 5 only if your storage system has at least three disks I
99. nd Password text boxes 6 If your email server cannot use the default sender email address root localhost or if you want the individuals who receive email notifications to be able to reply to the alert enter the address that you want to appear as the return address in the Sender e mail address text box For example you could enter your own e mail address such as MyName MyCompany com 7 In the First e mail address text box enter the eemail address of an individual who should receive e mail notifications when a problem occurs 8 The email address can be up to 128 characters long and must include the symbol for example MyName MyCompany com 9 If you want email notifications to be sent to other individuals as well enter the appropriate e mail addresses in the Second e mail address and Third e mail address text boxes 10 Click Apply 11 When the confirmation message appears click OK To confirm that the configuration is correct click Test E mail and click OK when the confirmation message appears This sends a test message to the specified recipients If they do not receive the test message make sure that all the entries on this page are correct You might also have to modify the network settings such as the gateway to use 3 8 Firmware Upgrades Clicking on the Advanced button in the menu then clicking Firmware on the left menu will open the Firmware page Figure 3 19 which displays
100. nistrator password 3 Disks System Log Shut Down Figure 3 19 Firmware Page To upgrade the firmware 1 In the Firmware file text box enter the path and file name for the firmware package which typically ends in pkg or click Browse and select the file from the displayed list In the Administrator password text box enter the password that you use for logging in to the Manager Click Upgrade When the confirmation message appears click OK 3 9 USB Devices Clicking on the Advanced button in the menu then clicking USB on the left menu will open the USB page Figure 3 20 which displays a list of all USB devices that are currently attached to the storage system including the type of device it is the manufacturer and the name USB 50 freedom disks are identified by the names usbdisk1 and usbdisk2 USB printers are identified by the names usbprinter1 and usbprinter2 These names cannot be changed 8 Home Users Shared Folders Backups Advanced ContactUs Logout Alerts f Advanced USB Firmware To remove a USB device select the checkbox next to the device and click Disconnect before you unplug the device from your system USB To detect a newly attached USB device or to remove from this list a USB device that has been System unplugged click Scan Connections Network Select Type Manufacturer Shared Resource Disks Fj Sto
101. nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nannan nnne 13 2 1 HARD DRIVE INSTALLATION ccdicccccscreccececvescccscrasocccdscccecvatescucedsesccetctarecdedsescvctaresencstsenaredetesadecerenades 13 2 2 STORAGE SYSTEM CONSOLE INSTALLATION c0cccccccecsceeeeeseceeeeeeeaeeeeeseeseeeueeaueeseeeeeeeuaeaueeeeeeeeeeeas 15 2 3 OV STEM SETUP settee reget e te geet Sua eA EAE EE A AA EAE E TAE 18 WEB MANAGEMENT INTERFACE snsnununnnunununununnnnnnnnnnnnnnnnnnnnnnnnnnn nunn nn nunn nn nnmnnn mnnn nnn nnmnnn nnmnnn nnnm nnn 26 3 1 MAIN MENU rnuia a E E A AE A A 27 3 2 OIN E E E DEEE AAE AE EEA AENEA NA ETE E EA EN 27 3 3 WISER Ce EAE EE AEE P EE E SE EE E A A E O E ET 29 3 4 GROUPS eina a a Sic Saves a a ara a ceed aa Ea ar a acdsee dee OENES N 33 3 5 SHARED FOLDERS irun ouaa a a a a A S EEE 37 3 6 MANAGING BACKUPS cr 45 3 7 EMAIL ALERTS onanan a a a a a a a a 47 3 8 FIRMWARE UPGRADES E aos A EE E E EEE 49 3 9 WSB DEVICES cirea ea Tea aaa aE E ea a a a a eaa 50 3 10 SYSTEM SETTINGS oicecccccccceeececccccececeeeeeecceceeceaueaeeseeeeseeaeaueesseeeeueeauaasaseeeseeauaauesseseeeseeaueaeseeeeseeaeas 52 3 11 NETWORK SETTINGS Sia oraaa cecaudaaaajaneacatcesise gansadeeaclectaeed E a a E E 54 3 12 DISK CONFIGURATION viirit ancien aaraa a a a a a aa a a aad aandaa ia airiai 57 3 13 LOGGING OUT atte Ner EEE E E E EE A E EEEE 62 3 14 SHUTTING DOWN ee 62 FILE SHARING AND SYSTEM BACKUP cccscececeeecececececessesesesesesesesesesesesese
102. ny reason all users should disconnect from the shared folders to ensure that the process proceeds smoothly You might also want to have users disconnect from the shared folders if you want to change their access rights since otherwise the change will not take effect until the user shuts down the computer The procedure for disconnecting from a shared folder varied depending on the operating system used by the user Windows users Windows users can disconnect from a shared folder using either My Computer or Windows Explorer or the Storage System Console To disconnect from a shared folder using My Computer or Windows Explorer 1 Close any files that you currently have open in the shared folder 2 In My Computer or Windows Explorer right click the drive for the shared folder and then click Disconnect from the pop up menu 3 The shared folder should no longer appear in My Computer or Windows Explorer To disconnect from a shared folder using the Storage System Console 1 Start the Storage System Console 2 In the left pane double click the name of the storage system that contains the shared folder from which you want to disconnect The storage system name will expand to display all the available shared folders 3 In the left pane select the name of the shared folder from which you want to disconnect and then click Unmap Drive Letter Linux users To disconnect from a shared folder using Linux unmount the desired sha
103. o begin installation of the software 3 On the welcome page Figure 2 4 click Next InstallShield Wizard fa Welcome to the InstallShield Wizard for Storage System Console The InstallShield Wizard will install Storage System Console on your computer To continue click Next Back Cancel Figure 2 4 Welcome Page 4 Click Yes if you agree to the terms of the license agreement If you do not agree to the terms you cannot install the software 5 On the next page Figure 2 5 enter your name and company name and then click Next 15 freeStor 4020 User s Manual InstallShield Wizard x Customer Information Please enter your information amp Please enter your name and the name of the company for whom you work User Name Company Name InstallShield Figure 2 5 Customer Information 6 On the following page Figure 2 6 click Next to install the Storage System Console in the displayed location or click Browse to select or specify a different location and then click Next InstallShield Wizard xi Choose Destination Location Select folder where Setup will install files amp Setup will install Storage System Console in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files Storage System Console Browse
104. oblem Authentication errors occur when try to protect a disk Resolution e When adding a storage system make sure that you re using the correct name or IP address of the storage system You can enter a storage system name only if that name is registered with a DNS server on your network e Make sure the computer is connected to the network and can otherwise access the storage system To check the network connection click Start gt Run and type cmd At the command prompt type the following ping IP_address where IP_address is the IP address of the storage system If you do not see Reply from the problem is with your network e If the storage system already exists select it in the list of backup locations and then click Remove Then click Add to add it again This resets the settings in the iSCSI initiator which might be causing the authentication problem 110 freedom Note When authentication errors occur invalid backups might be created on the storage system To ensure that you don t use up disk space unnecessarily be sure to delete any extraneous backups on the storage system Compare the Backup disk ID on the Status page in DiskSafe Express with the Backup Disk ID on the Backups page in the Manager to determine which backup is actually being used Problem The Status page indicates that the backup is offline Resolution e Make sure the storage system is powered on e Check the network connection to th
105. of the disk that you protected and related information such as the size of the disk the name of the storage system where the backup resides the number used to identify the backup disk on the storage system Backup disk ID the current status information about any ongoing activity and the date and time of the last backup and next scheduled backup If any Note If your license is not currently activated a message appears advising you of this You must activate your license within 30 days of installing DiskSafe Express After that time you will no longer be able to perform backups or recoveries For more information refer to Section 4 2 6 4 2 5 Activating Your License Key When you install DiskSafe Express and restart your computer you will be prompted to license 75 the product If your computer has an Internet connection the license is activated automatically However if your Internet connection was temporarily down or if your computer has no Internet connection your license will not be activated You must activate your license within 30 days of installing DiskSafe Express otherwise you will not be able to perform a backup or recovery after that time If your Internet connection was temporarily down your license will be activated automatically the next time you run DiskSafe Express with a restored Internet connection However if your computer has no Internet connection you must perform offline activation as described in the n
106. olders Backups Advanced Contact Us Logout Shared Folders What type of users will be accessing this shared folder Windows Mac OS X users CIF5 Linux Other Mac users NFS Figure 3 12 Add Shared Folder Page 2 The next page that is displayed depends on the type of used that was selected For Windows and OS X users the page shown in Figure 3 13 will be displayed and for Linux and Mac users the page shown in Figure 3 14 will be displayed tn __ treestor a020 M Home Users Shared Folders Backups Advanced Contact Us Logout Shared Folders Enter the name for the shared folder Shared Folder name Figure 3 13 CIFS Add Shared Folder Page 39 freeStor 4020 User s Manual rons freeStor 4020 Home Users Shared Folders Backups Advanced Contact Us Logout Shared Folders Enter a name for the shared folder Folder name Mount path ee ee ae Figure 3 14 NFS Add Shared Folder Page 3 In the Shared folder name text box enter a unique name for the shared folder and then click Next This name can be up to 64 characters long and can contain letters numbers hyphens underlines and spaces Note Each shared folder name must be unique For example if you create a shared folder named Photos for Windows OS X users you cannot subsequently create a shared folder named Photos for Linux Mac users In addition the shared fold
107. once again access the shared folders and protect their disks To change the disk configuration or storage space allocation fi 2 In the Administrator password text box enter your password for logging in to the Manager Click Reconfigure Disks When the confirmation message appears click OK The Disk Configuration page Figure 3 24 appears The options that appear on this page vary depending on the number of hard disks that are currently installed in the system 58 g freedom o D E System Setup Disk Configuration Your storage system can have up to four disks Four disks have been detected What kind of disk configuration would you like to use Data protection RAID 5 three disks minimum 4n amount of disk space equal to one disk is used for data protection and the rest is used for data storage The data is distributed in such a way that it can be recovered if any one disk Fails Data protection failover RAID 5 spare four disks minimum Three of the disks provide RAID 5 data protection and the Forth automatically joins the RAID if one of the other three disks fails Data duplication RAID 10 four disks minimum Half of the disk space is used For data storage and the other half is used for a duplicate mirror of that data If one disk Fails you have a backup copy Better performance no data protection RAID 0 two disks minimum All the disk space is used for data storage O Expandable
108. orms each subsequent backup it copies only the data that has changed since the last time a backup was performed This also minimizes the impact on your network Yet through unique technology on the storage system each backup is a complete point in time image You can view or recover the entire disk or partition exactly as it existed at a particular date and time Whenever you want to recover data from the storage system you can do so quickly and easily If you need to recover just a few folders or files you can access the desired backup and copy what you need back to your local disk If the protected disk isn t your system disk that is the disk that contains the Windows operating system files that the computer uses when it runs and you need to recover the whole disk you can do so using DiskSafe Express And if the protected disk is your system disk and you need to recover the whole disk you can do so using the recovery CD included with the freeStor 4020 Recovering the whole disk restores the disk with exactly the same data that it contained at the time the backup was performed you don t have to reinstall or reconfigure the operating system or applications 4 2 1 System Requirements Each computer where DiskSafe Express is installed must meet the following system requirements e One of the following operating systems o Microsoft Windows XP Home Edition or Professional with Service Pack 2 or higher o Microsoft Windows Server 2003
109. otected disk list on any page select the disk for which you want to remove protection 2 From the Action menu click Remove Protection The disk disappears from the Protected disk list If another disk is protected that disk appears in the Protected disk list and information about that disk now appears in the application window If no other disk is protected the Protected disk list and application window are blank 94 ireedon A Appendix A Disk Configurations Your storage system supports the following types of disk configurations Linear A linear configuration is similar to using multiple hard disks in a regular computer Each disk is an independent entity and the data on it is self contained You can add or remove the disks without affecting the other disks All the available disk space is used for data If your storage system has only one disk you must use a linear configuration However you can use a linear configuration for two three or four disks as well RAID 0 Instead of writing all the data to one disk in a linear fashion some bytes are written to one disk and other bytes are written to another Performance is faster because reading and writing activities can occur on multiple disks simultaneously All the available disk space is used for data For RAID 0 your storage system must have at least two disks However you can use RAID 0 with three or four disks as well and the disks can be any size RAID 1 I
110. r name was added to the storage system Note Even if you changed the access rights to the public folder for example 67 to prevent a particular user from accessing it altogether or to limit a user to read only access all existing users have full read write access to the public folder when accessing it via FTP To access the storage system using FTP 1 At any Windows or OS X computer open a Web browser enter the following in the address bar and press Enter ftp user_name storage_system where user_name is the user name as defined on the storage system and storage_system is the name or IP address of the storage system for example ftp user1 storage or ftp user1 192 168 0 101 You can use guest as the user name but you will be able to access only the public folder Note You can use the storage system name only if that name is registered with a DNS server on your network If prompted enter your user name and password for accessing shared folders and then click OK If you used the guest user name the password is also guest Double click any of the displayed folders or files to open them You have full read write access to all the folders and files in both the public folder and your personal folder and you can create new ones If you browse to other websites you will remain logged in until you close the browser window That is you can return to the FTP site using the Back button in your bro
111. r panel Figure 1 2 contains the system fan power supply USB 2 0 ports gigabit LAN port power cord connection and reset button System fan USB 2 0 ports Gigabit LAN Reset Power supply fan Power outlet Figure 1 2 Rear Panel USB 2 0 Ports The USB ports can be used to connect USB printers and external storage to the freeStor 4020 USB hubs are not supported by these USB ports Power Outlet Supplies power to the device Gigabit LAN Port Gigabit Ethernet connection The right LED lights up GREEN when connected to a 10 100 Mbps network and ORANGE when connected to a gigabit network Reset Button Press the Reset button for three seconds the unit to system defaults 1 7 Requirements Before using the freeStor 4020 the following minimum requirements must be met Microsoft Internet Explorer 6 0 or above or Mozilla Firefox 1 06 Web Browser or above Network Environment TCP IP network environment 11 freeStor 4020 User s Manual At least one Serial ATA HDD installed with at least 80GB capacity Serial ATA hard disk All clients using DSE must meet the following requirements BIOS Client PCs must be able to boot from a CD Windows Server 2003 Windows XP or Windows 2000 Professional Server or Advanced Server with Service Pack 2 Operating System or above Note The operating system must be installed on the first partition Drive C LAN port
112. rage JUMPDRIVE LEXAR MEDIA usbdisk1 System Log Shut Down a Figure 3 20 USB Page When you plug a USB device into the storage system the storage system automatically detects it and adds that device to the USB page You might need to click Scan to update the display However when you want to unplug a USB device from the storage system you must first use the Manager to disconnect it This prevents data corruption and other potential problems with the device Once the USB device has been disconnected via the Manager you can unplug it To disconnect a USB device 1 In the list of USB devices select the device s that you want to disconnect 2 Click Disconnect 3 When the confirmation message appears click OK You can now unplug the USB device Note If you inadvertently disconnect a USB device that you want to retain unplug it from the storage system plug it back in and then click Scan This reactivates the USB device Since the USB device always remains on the Shared Folders page any user assignments are always retained If you remove one USB device and insert another one into the same port the permission will be carried over from the previous device to the new one 51 freeStor 4020 User s Manual 3 10 System Settings Clicking on the Advanced button in the menu then clicking System on the left menu will open the System page Figure 3 21 which displays the settings that
113. rd disks will be lost 2 Transfer the hard disks to the new unit 3 Connect the new unit to your network and power on the new unit 4 Access the web interface for the new unit As long as the new unit is in the same subnet as the old unit you can access the Manager using the same procedure you used previously However if the new unit is in a different subnet you might have to install the Storage System Console on a computer in the same subnet as the storage system and use the Storage System Console to access it 5 If the firmware in the flash memory of the new unit differs from the firmware on the hard disks a message appears prompting you to update the flash memory on the storage system with the firmware from the hard disks Click Update to proceed If you don t want to upgrade the firmware at this time click Shut Down to shut down the system 104 freedom Note If the firmware on your new unit is newer than the firmware on your hard disks you might want to contact your vendor about obtaining the latest firmware Refer to Upgrading the firmware on page 62 for information about upgrading to newer firmware If no message appears you can manage the unit as you did before 105 Appendix B Troubleshooting Viewing the system log The System Log page Figure B 6 displays a list of events that have occurred on the storage system Reviewing this list can help you identify and resolve any problems that you might encounter
114. red folder by entering the following command umount my_directory where my_directory is the name of the local directory For example if you mounted the shared folder using the following command mount 192 168 0 101 nas NASDisk 00002 public my_directory you would unmount it using the following command umount my_directory If you included a longer path when mounting the shared folder such as mnt my_directory use the same path wen unmounting it Mac users 107 The procedure for disconnecting from a shared folder on a Mac varies depending on whether the Mac is running OS X or an older operating system To disconnect from a shared folder on a Mac running OS X 1 On the desktop select the shared folder from which you want to disconnect 2 From the File menu click Eject Any open window to the shared folder closes and the shared folder disappears from the desktop Other Mac operating systems refer to the documentation included with the operating system for information about disconnecting from a shared folder B 2 Troubleshooting the Device This section provides general information about common problems that you might have with your storage system and steps you can take to resolve them Problem can t access the Manager Resolution If you are using the System Storage Console make sure the computer where the Storage System Console is installed is in the same subnet as the storage system I
115. s and backups enter the desired percentage for each usage type The percentages must add up to 100 Then click Reconfigure Disks 20 When the confirmation message appears click OK 21 The Disk Configuration Status page Figure 3 27 displays the progress of the process System Setup Configuration The system is now being configured This may take several minutes depending on the disk configuration and the number and size of disks installed Please wait until this process is complete This may take several minutes Resetting the file sharing configuration 40 Figure 3 27 Disk Configuration Status Page 22 When this process is complete the Disk Configuration Completion page Figure 3 28 will 61 freeStor 4020 User s Manual be displayed and the storage system will restart eS System Setup Configuration The system is now being configured This may take several minutes depending on the disk configuration and the number and size of disks installed Please wait until this process is complete This may take several minutes The storage system is rebooting Please close the current browser window and reconnect when the system status LED has stopped blinking a ee Figure 3 28 Disk Configuration Completion Page 23 Close the browser window 24 After the system has restarted you can access the Manager and re create your users and shared folders 3 13 Logging Out When
116. s when the storage system is running you can swap only two disks and you must restart the system after you swap the disks If you swap the disks when the storage system is not running you can swap all four disks and the system will function as it previously did when you restart it Notes For RAID 5 spare if you swap the disks when the storage system is running one of the swapped disks must be the spare For RAID 10 the swapped disks must be in different pairs For example you can swap disks 1 and 3 or disks 2 and 4 but not disks 1 and 2 as those are members of the same pair If the storage system is running when you swap the disks the Disk Change Notification page appears as shown in the preceding section Click Shut Down and then restart the system For all other disk configurations linear RAID 0 RAID 1 and RAID 5 you can swap the hard disks only when the storage system is powered off and you can swap all four disks A 4 Transferring hard disks to a new storage system If your storage system unit fails but the hard disks themselves are viable you can transfer your existing hard disks to a new storage system thereby preserving all your existing data To transfer hard disks to a new storage system 1 Shut down both the old unit and the new unit Warning If you do not shut down the new unit before you insert the hard disks you will be prompted to re initialize the disks If you do this all the data on your ha
117. sed for each This page also displays the total number of shared folders and the number of networked computers backup clients that have backed up one or more disks on the storage system e Users Displays a list of all currently configured users and lets you add modify and remove users For Windows and OS X users this area also lets you add modify and remove groups e Shared Folders Displays a list of all currently configured shared folders and lets you add shared folders change which users can access them and remove them e Backups Displays a list of all computer disk backups that currently exist and lets you change the recovery CD password or delete the backups for a particular computer hard disk e Advanced Provides access to advanced storage system configuration options such as setting up e mail alerts upgrading the firmware removing USB devices changing the system network or disk configuration settings viewing information about system events and shutting down the system remotely e Contact Us Provides contact information about freedom9 e Log Out Logs you out of the web interface 3 2 Home The Home Page Figure 3 3 displays summary information about the device The Storage Status page displays the space allocated and used for file sharing and backups by the freeStor 4020 Note The total storage capacity will be less than the total size of all of the hard 27 freeStor 4020 User s Manual disks because
118. sers or if you change the user s access rights the change does not take effect until that user disconnects from the shared folder or USB disk or shuts down the computer For example the user Alice might have read write access to the Budget shared folder If Alice is currently connected to that shared folder and you subsequently remove her from the list of authorized users or change her access level to read only she will continue to have read write access to that folder until she disconnects or shuts down her computer The next time she connects she will either not have access if she was removed from the list of authorized users or she will be able to only view the files there if her access level was changed To change user access to shared folders and USB disks 1 In the Shared folders list select the shared folder or USB disk whose user access you want to change 2 Click Assign Access 3 If you selected a shared folder or a USB disk to which you previously assigned users go to step 6 4 If you selected a USB disk to which you did not previously assign users select the type of 43 freeStor 4020 User s Manual user that you want to assign to this USB disk and then click Next 5 The operating system used by the user determines which option you should choose Windows OS X user CIFS or Linux Mac user NFS Note Linux and Mac users access shared folders using NFS In this environment access to share
119. sesesesssssssssssesssesenes 64 4 1 E SPAIN odie ech se tesa et cette easter da Sis otra Petre nc watt ci nat cee ee ceed wean de nen ne ete aa 64 4 1 1 Windows Clients csssncrceitesamicccra nid deetlaiadidinetdaretiouwiadrs idigedertetsauadeias 64 412 EVR IS sisarena an E E muy A TOEN 66 4 1 3 Macintosh Clients seceiccesacadivvceasntassdrcvnentuaiwechratvaeewnrd addeasucarn EAEan 67 ALA CEP CEN ES e e E E E E EE EEA 67 freeStor 4020 User s Manual 4 2 SYSTEM BACKUPS WITH DISKSAFE EXPRESS cscsecceceesneeeceenaeeeceeaeeeeeeaeeeeeceaeeeessaeeessesaneseneaaes 68 4 2 2 Installing the Microsoft iSCSI Initiator cccecsceeseeeeeeeeeeeeeeeeeeeeeeeeees 70 4 2 3 lnstalling DiskSafe EXpress ivcacoh ii sevevatehin ter cutwecvaternncciedsesiunsnmtaedeiulends 71 4 2 4 Starting DiskSafe EXpressiiss ceca searca yy asvaremies st aeyenaeae ori teartieann sant 75 4 2 5 Activating Your License Keys csi siscnseiiwadys veered eiwsieven vaunted 75 42 6 Protecting Your DISKS iesmceudiviexes te trolvienen te tderaueabedgiadenet uapminnnarinbedsntee 78 4 2 7 Manually Backing Up YOur DISK cisicccceseseeiansisaset esata titaiecieeaienees 84 4 2 8 Stopping a Backup or Recovery in Progress cceceeeeseeeeeeeeeeeeereaeeneeeenes 84 4 2 9 Changing the Backup Schedules cssnstincaninaed swans 85 4 2 10 Changing the Recovery CD Password ccececcesesteeeeueeeeaeeteeeeeaeeeaes 85 4 3 SYSTEM RESTORATION WITH DISKSAFE EXPRESS 0 ccessscc
120. single hard disk RAID 1 is used for two hard disks and RAID 5 is used for three or four hard disks To change the disk configuration select the desired RAID level and then click Next The next page will assist in determining the amount of space required for storing DiskSafe backups Figure 2 17 If you do not wish to use the system backup capabilities of the freeStor 4020 select 0 and click Next and proceed to step 27 To calculate the amount of space required select the number of disks that will be backed up Note A single computer with two hard drives or one hard drive with two partitions will count as two disks not one After selecting the number of disks a list will appear below with text boxes labeled Disk 1 Disk 2 etc Enter the total capacity of each disk that will be backed up To determine the size of a hard drive open Windows Explorer and right click on a hard drive e g C and select Properties Be sure to enter the total capacity and not just the used space Click Next 23 freeStor 4020 User s Manual System Setup Disks to Back Up In addition to storing and sharing data your storage system can also act as a backup location For your local Windows computer hard disks This ensures that you can easily restore local files that have been accidentally deleted as well as rapidly recover in the event of a system crash or disk Failure To determine the optimum amount
121. software 4 If Microsoft iSCSI Initiator 2 0 is not installed on the computer the warning message in Figure 4 2 will be displayed If this appears install the Microsoft iSCSI Initiator 2 0 by following the previous section before proceeding p The version of Microsoft iSCSI Initiator required by this product is not currently installed Click OK to exit the 7 installation program and go to the Microsoft website where you can download and install the initiator You must have Internet access to do this After you have installed this initiator run the installation program again cms Figure 4 2 iSCSI Initiator Warning 5 If Microsoft NET Framework 1 1 is already installed go to the step 11 If this component is not currently installed the following prompt appears Figure 4 3 Microsoft NET Framework 1 1 Setup xj 2 J Would you like to install Microsoft NET Framework 1 1 Package Figure 4 3 NET Framework Warning 6 Click Yes to install the NET Framework 1 1 component You cannot install DiskSafe Express without first installing Microsoft NET Framework 1 1 7 When you click Yes the setup utility for Microsoft NET Framework 1 1 starts Figure 4 4 71 fe Microsoft NET Framework 1 1 Setup BEI License Agreement a oll Microsoft 4 copy of this license is available for printing at http igo microsoft comfwlnk LinkIld 12283 e SUPPLEMENTAL END USER LICENSE AGREEMENT FOR E MICROSOFT
122. ss that folder from a computer with Internet and e mail access From the computer that has Internet and e mail access e mail the license file to the following address dsekeycode freedom9 com When you receive an e mail response save the returned license file back to the shared folder floppy disk or USB disk If you did not save the file to a shared folder take the floppy disk or USB disk back to the computer where DiskSafe Express is installed If you used a shared folder access that folder from the computer where DiskSafe Express is installed From the Action menu click License gt Offline Activation Click Import Activation Code On the Open dialog box browse to the location where the returned license file exists and double click it On the confirmation message click OK The license is now activated and you can continue to back up and recover your disks To Close the dialog box click Exit Replacing your existing license To replace your existing license 1 2 3 4 Dy From the Action menu click License gt Add License The Add License dialog box displays your current license key code In the License key code text box enter the new key code Click Ok When the confirmation message appears click OK If your computer has an Internet connection the license is activated automatically If your Internet connection is temporarily down your license wi
123. stem belongs on the network In the Workgroup name text box enter the name of the workgroup This name can be up to 15 characters long Get an IP address automatically Instructs the freeStor 4020 to obtain an IP address from a DHCP server on the network Use this IP address Sets the IP address of the freeStor 4020 manually based on the fields below IP address The IP address of the device if set to manual IP mode Subnet mask The subnet mask of the device if set to manual IP mode Gateway IP address The gateway IP address of the device if set to manual IP mode Preferred DNS server The primary DNS server s IP address for the device to use if set to manual IP mode Alternate DNS server The secondary DNS server s IP address for the device to use if set to manual IP mode Enable DHCP server Enables the DHCP server on the freeStor 4020 It is important to note that only one DHCP server should be active on the network at any one time to prevent conflicts Starting IP address The start of the IP address range to be assigned by the DHCP server Ending IP address The end of the IP address range to be assigned by the DHCP server Click Apply When the confirmation message appears click OK Note If you changed the IP address of the storage system you must now access the Manager using the new IP address 56 treedon A 3 12 Disk Configuration Clicking on the Advanced button in the menu then
124. strator name Password Confirm password lt i The password cannot exceed eight characters Apply Figure 3 21 System Page Using the System page you can also change the administrator name and password to use for logging in to the Manager To change any of the system settings 1 Make the desired changes based on the following options e Storage system name The name of the freeStor 4020 used on the network This name can be up to 15 characters long and can include letters numbers and hyphens e Date The current date e Time The current time e Time zone The local time zone e NTP server name or IP address If using an NTP Network Time Protocol server to set the time enter its IP address here You can use a name only if it is resolvable e Administrator name The name used to log into the web interface 53 freeStor 4020 User s Manual e Password The password used to log into the web interface e Confirm password If changing the password must match the password entered in the Password textbox The user name and password are case sensitive 2 Click Apply 3 When the confirmation message appears click OK 3 11 Network Settings Clicking on the Advanced button in the menu then clicking Network on the left menu will open the Network page Figure 3 22 which displays the network settings that were set when you initially configured the storage system Note Changin
125. sts the computer name of each computer that has backed up disks to the storage system If your computer is a member of a Windows domain enter the domain name in the Domain Name field If your computer is not a member of a Windows domain leave this field blank Initially the recovery CD will attempt to connect to the storage system using only the computer name If this fails the domain name will be appended as well This ensures that your computer can be properly authenticated In the Recovery Server field enter the name or IP address of the storage system where the backups reside Make sure the selected authentication type is CHAP DiskSafe Express supports only CHAP authentication In the Recovery Password field enter the recovery CD password that you specified when you protected the disk or when you last changed the password 91 If you don t remember your password you can change it using the web interface and enter the new password here In the left column select the backup that corresponds to the disk or partition that you want to recover If you protected only one disk or partition only one item will appear in this list If you protected multiple disks or partitions you can identify the right item by looking at the Attr and Size columns The Attr column displays the attributes of each listed item D for disk P for partition and S for system disk For example if you protected both a system disk and a data disk
126. t utility DSE client firmware and user s manual CD freeStor 4020 User s Manual 1 5 Front Panel The front panel Figure 1 1 contains the power button hard disks and status LEDs HDD Active LED HDD Power LED HDD Tray Lock LAN Link LED HDD Tray 0 HDD Tray 1 HDD Tray 2 HDD Tray 3 Power Button LAN Speed LED RAID LED Status LED Power LED Figure 1 1 Front Panel HDD Active LED This LED flashes GREEN when the HDD is active HDD Power LED This LED lights up GREEN when the HDD is installed properly HDD tray lock Turn the lock horizontally to lock the tray in place or vertically to unlock it LAN Link LED This LED will flash ORANGE if the network interface is being used LAN Speed LED This LED will light up ORANGE when connected to a gigabit connection and GREEN when connected to a 10 100 Mbps connection HDD Trays Four 3 5 inch SATA HDD trays Power LED This LED lights up BLUE when the system is powered on Power button Press this to turn the unit on and press and hold until the Status and RAID LEDs start flashing to turn it off Status LED This LED lights up BLUE when the hard disks reach their maximum storage capacity RAID LED This LED lights up RED when RAID 0 is used ORANGE when RAID 10 reedon 1 or RAID 10 is used GREEN when RAID 5 is used and is off if no RAID is used 1 6 Rear Panel The rea
127. text box enter the desired password This password must be 12 16 characters long In the Retype your password text box enter the password again Click OK 4 3 System Restoration with DiskSafe Express With DiskSafe Express there are several ways to recover data from your backups The best method to use depends on what you want to do Recovering selected folders files or sections of files If you accidentally permanently deleted a folder or file that you want to recover or if you just want to retrieve some information from a file that you changed you can access the backup that contains the desired data and copy it to your local disk You can also use this procedure to try out different what if scenarios for example changing the format of the data in a file without adversely affecting the data on your local disk For more information refer to Section 4 3 1 86 freedom Recovering an entire non system disk or partition If you protected a disk or partition that isn t being used to run the operating system you can recover that disk or partition using DiskSafe Express You might need to do this if the disk has become corrupted or the data has been extensively damaged The entire disk or partition will be restored to its exact state at the time of the selected backup Warning When you recover non system disks or partitions you will lose any data that was written to the disk after the time of the selected bac
128. the current version of the firmware that is installed on your storage system It also allows you to upgrade it if newer firmware becomes available For additional security you must enter your administrator password in order to upgrade the firmware Warning When you upgrade the firmware the storage system restarts and access to the Manager is temporarily interrupted Users will not be able to access the shared folders while the system restarts If users have shared files open data might be lost Be sure to have all users save their changes and close any open files before you upgrade the firmware 49 freeStor 4020 User s Manual Restarting the storage system when a backup is occurring will not have any adverse effect the backup will resume automatically when the storage server resumes operation However restarting the storage system when a disk is being recovered can potentially corrupt the user s operating system and the user will have to recover the system disk using the recovery CD or if the system disk was not protected re install the operating system Be sure to upgrade the firmware only when DiskSafe Express recovery is not occurring 9 rector 20 Home Users SharedFolders Backups Advanced ContactUs Logout Alerts Ei Advanced Firmware Firmware You must enter the administrator password to upgrade the firmware USB Current version fs ns04 1 0 b119 System Firmware file Network Admi
129. the storage system click Shut Down The other available options vary depending on the nature of the change Current state RAID 5 DEGRADED M Previous disks Slot Model Serial Number Size Disk Status 1 57325082345 3NDOSTIT 232 89 GB RAIDS 2 571325082345 3NDOSEDM 232 89 GB RAIDS 3 51325082345 3NDOSS1R 232 89 GB RAIDS 4 51325082345 3NDOSYJH 232 89 GB RAID 5 Current disks Slot Model Serial Number Size Disk Status 1 57325082345 3NDOSTIT 232 89 GB RAID S 2 57325082345 3NDOSEDM 232 89 GB RAID 5 3 57325082345 3NDOSS1R 232 89 GB RAIDS 4 Figure B 5 Disk Change Notification Page RAID Failure Take the appropriate action A 3 Swapping hard disks 103 ireedon A Kk Scan the storage system again and update the information on the page Click Scan To re install the same disk Click Shut Down After the storage system shuts down re install the same disk and then restart the system Note If you removed multiple disks be sure to re install them in the opposite order than you removed them To reconfigure the storage system using the available disks Click Reconfigure Disks and complete the system setup pages Caution Reconfiguring the storage system deletes all user information and all data on all the disks If you are using RAID 5 spare or RAID 10 you can move the hard disks from one slot to another whether or not the storage system is running However if you do thi
130. the unit has finished booting up the Status LED will turn off 9 Once the unit has powered up the hard drive LED will flash green and the power LED will light up blue on the drive tray If the hard drive LED is flashing red there is a problem with the drive installation and the drive should be removed tested and reinstalled again using the above procedure Notes e f you replace all of the drives with higher capacity you have to go to Administrator to login and format the drives This will cause all data and backups to be deleted e tis recommended that the freeStor 4020 be plugged into a surge protector or uninterruptible power supply UPS to prevent damage to the unit from power surges 14 treedon A 2 2 Storage System Console Installation The Storage System Console is a Windows application included with the freeStor 4020 The software allows you to discover and access all freeStor 4020 s on the network Although not required the Storage System Console makes configuring and managing the units much easier The Storage System Console runs on the following operating systems Microsoft Windows 2000 with Service Pack 2 or higher Microsoft Windows XP Microsoft Windows Server 2003 To install the Storage System Console follow these steps 1 Insert the Installation CD into your CD ROM drive 2 In Windows Explorer open the StorageSystemConsole folder on the installation CD Double click the Setup exe file t
131. ther the RAID is in a normal or degraded state You can determine the effect of disk removal failure by looking at the Hotplug Indicator on the Disks page If this indicator is GREEN disk removal failure will have no effect on the RAID If this indicator is YELLOW disk removal failure will cause RAID degradation but you will still be able to access all the data If the indicator is RED disk removal failure will cause the entire RAID to fail For example in a RAID 5 configuration all the disks are YELLOW Removing any one of them will cause the RAID to be degraded but all the data will still be available However after you remove one disk all the other disks become RED since removing any one of them at this point will cause the entire RAID to fail Note In a linear configuration the Hotplug Indicator is RED for all the disks because removing any one of them will remove data from the storage system However this will not adversely affect any of the other disks In addition while a disk is being rebuilt all the other disks are RED since removing any one of them at this point will cause the RAID to fail If you remove a viable disk and cause only RAID degradation you can re install the same disk and resume normal operation For information about adding a disk refer to Adding hard disks Note If you remove two or more disks you must re install them in the reverse order to help maintain data integrity For example if you remove d
132. tion at any time by clicking Stop Current Activity However this will leave the local disk or partition in an incomplete state and you will have to recover it again before you can use it When you are prompted to restart the computer click Yes You do not have to restart your computer immediately but you cannot access the recovered disk or partition until you do As soon as you restart the computer you must start DiskSafe Express and back up the recovered disk or partition manually as described in Manually backing up your disk to resume protection In addition if you recovered a partition and any other partitions on the same disk were protected you must manually back up those partitions as well 4 3 3 Recovering a System Disk or Partition To recover a system disk or partition using the recovery CD 1 2 Using the appropriate procedure for your system configure the computer to boot from the CD ROM drive Insert the recovery CD into the CD ROM drive When responding to the prompts use the arrow keys to highlight the desired item use the space bar to select or clear options an X appears in the brackets when the option is selected and press Enter to make your selection You can also tab between fields When the hardware list appears select the network interface card NIC that you want to use when recovering the data and then select Next 90 ireedon A e In most cases there will be on
133. tware lt Back Cancel Figure 4 14 Previously Backed Up Page If you select Re use the existing backup you must select which backup to reuse from the list Then click Next and go to the next step If you select Create a new backup and click Next you must select the desired backup location as described in step 4 6 Specify when you want backups to occur in the Backup Schedule page Figure 4 15 DY When do you want backups to occur Disk to protect Disk 0 All Volumes Backup location Storage Backup schedule Recurrence Time Daily ha 04 43PM IV Back up now Figure 4 15 Backup Schedule Page For example if you want backups to occur every day select Daily from the Recurrence 81 list If you want backups to occur once a week select the day of the week from the Recurrence list Then select the time If you don t want backups to occur automatically select Not Scheduled from the Recurrence list the Time field will be dimmed Backups will occur only when you start one manually Notes e Only four backups of each protected disk or partition are saved on the storage system so if you back up your disk every day you ll be able to recover data from only the last four days If you back up your disk once a week you ll be able to recover data from four weeks ago but the most recent backup might be as many as six days old e Although DiskSafe Express is specifically
134. unit Once the firmware has finished uploading the unit will automatically restart After the unit has restarted connect to the device again using steps 7 through 9 10 Once the web browser is open a welcome screen will be displayed Figure 2 11 19 freeStor 4020 User s Manual freeStor 4020 Network Storage Appliance Welcome You are now connected to your storage system This wizard will help you configure your storage system You will give your system a name set the date and time configure your network settings specify the type of disk configuration to use and indicate how much space to reserve for backups of your local Windows computer disks After you complete this wizard your storage system will restart automatically Click Next to get started Figure 2 11 Welcome Screen 11 Click Next to proceed to the next page 12 The next page contains the End User Software License Agreement Figure 2 12 If you agree to the terms click on the I accept the license agreement check box and click Next Note You cannot use the freeStor 4020 if you do not agree to the terms in the End User Software License Agreement System Setup End User Software License Agreement PACKAGE CLICKING THE I ACCEPT OR YES BUTTON INSTALLING A KEY CODE OR USING THE PRODUCT YOU INDICATE a YOUR ACCEPTANCE OF THE TERMS OF THE FOLLOWING AGREEMENT THESE TERMS APPLY TO YOU AND ANY SUBSEQUENT LICENSEE OF THIS PROD
135. up and Recovery must be installed and licensed on each computer whose disks you plan to back up Your storage system includes one license and you can purchase additional ones Up to eight computers can be backed up to each storage system and for each computer you can back up multiple disks Number of disks to back up 4 Capacity of drives Disk 1 40 GB Disk 2 40 GB Disk 3 ko los Disk 4 40 GB EE SS SSS Figure 3 25 Disks to Back Up Page In the Number of disks to back up list select the total number of disks that you plan to back up to this storage system If some computers have multiple disks be sure to select the total number of disks that you plan to back up For example if your network has five computers and each computer has two hard disks you would select 10 When you select a number from this list box a corresponding number of text boxes Disk 1 Disk 2 etc appear in the Capacity of drives group box If you don t plan to back up any disks select 0 click Next and go to step 18 The maximum number of disks you can back up is 25 If you leave this field blank 70 of your storage space will be allocated for backups and 30 will be allocated for shared folders In each text box enter the size of each disk that you plan to back up in gigabytes To determine the size of a disk open My Computer or Windows Explorer on that computer right click the disk and then click Properti
136. up disk ID the number used to identify the backup on both the storage system and on the Status page in DiskSafe Express Home Users Shared Folders Backups Advanced Contact Us Logout Backups Windows users can protect their local hard disks by creating backups on the storage system Using this screen you can delete all the backups of a selected disk or delete both the client and all backups of all disks For that client Protected disks Select Computer Name Select Disk Size Backup Yersions Backup Disk ID IBM TESTER O 37 27 GB 4 27 2006 4 38 24 PM W 8 Delete Client Delete Backup Recovery CD passwords To restore a protected disk using the recovery CD you must provide a password When protecting a disk each user enters the desired password However you can change it here For each computer enter the password that you want to use 12 16 characters This password will be used For all protected disks at this computer Computer name Recovery CD password IBM TESTER v Change Password SSS a 2 SS See ee Figure 3 17 Backups Page When the user first performs a backup the user must enter a password which is used to perform a recovery of the backup If the user forgets the password it can be changed on the page When a user removes protection for a disk the existing backups are not deleted The user can re use the allocated space for new backups or the backups can be deleted m
137. user being added For Windows and OS X users the page shown in Figure 3 7 will be displayed and for Linux and Mac users the page shown in Figure 3 8 will be displayed freedoa ro Home Users Shared Folders Backups Advanced Contact Us Logout u amp C ti apices Users Users amp Computers SOUS Use this screen to add a Microsoft Windows or Mac OS X user Enter the name and the password for the user The user must enter this name and password to access any shared folders WD The password cannot exceed eight characters User name Password Confirm password Figure 3 7 CIFS Add User Page 31 freeStor 4020 User s Manual Aag Home Users Shared Folders Backups Advanced Contact Us Logout ee Users Users amp Computers Groups Use this screen to add a Linux or Mac OS user The Computer Description can be the name of the user who typically accesses the computer or any other description to identify the computer The IP address or the computer name identifies the Host system Enter the IP address or computer name for the user that you are adding Computer description i il IP address or computer name as Se SE ee e a a Figure 3 8 NFS Add User Page 3 For Windows and OS X users enter the user name and password users have to enter to access their account Re enter the password in the last field and click Done to continue
138. utomatically backed up at regular intervals unless you chose Not Scheduled from the Recurrence list when you completed the schedule However you can also back up a disk manually at almost any time For example if you re about to install a new application you might want to back up your disk right before you do that so that if any problems occur you can recover your disk to the state it was in immediately before you installed the application Note You can manually back up a disk only if a backup or recovery is not currently occurring To manually back up a disk 1 Inthe DiskSafe Express utility click Status 2 Inthe Protected disk list select the disk that you want to back up 3 Click Back Up Now The Current activity area displays information about what s happening the percentage of the backup that has completed and the speed at which the data is being sent over the network The Progress bar graphically indicates how much of the backup is complete To stop a backup in progress click Stop Current Activity 4 2 8 Stopping a Backup or Recovery in Progress Once a backup or recovery starts you can stop it at any time When you stop a backup in progress that backup won t appear in the list of backups on the Restore page and any changed data that was not copied to the storage system will be copied during the next backup When you stop a recovery in progress the local disk or partition is left in an incomplete stat
139. wser window Note Files copied to or from the storage system using FTP can be no larger than 2 GB 4 2 System Backups with DiskSafe Express Even if most of your data is stored and protected on your storage system your operating system files applications and many other files still reside on each individual computer in your network If one of those local disks fails it can take many hours to re install and reconfigure the operating system and applications on a new or repaired hard disk and some files might be completely lost DiskSafe Express is a software application designed to address this issue On each computer where it is installed DiskSafe Express provides reliable data protection and rapid data recovery in the event of a system crash or disk failure DiskSafe Express protects Windows desktops and laptops by backing up their local disks or partitions to the storage system To make sure that you have recent copies of your local disk 68 recdon DiskSafe Express can automatically perform a backup at regularly scheduled intervals either once a day or once a week You can also disable automatic backups and just perform backups manually at a time of your choosing Up to four backups are saved on the storage system for each computer each time a new backup is performed the oldest backup is automatically deleted To ensure that valuable storage space isn t used up by duplicate data when DiskSafe Express perf
140. you have finished using the Manager it is recommended that you log out to ensure that unauthorized individuals do not make changes to the storage system To log out 1 Clicking on the Log Out button in the menu 2 When the confirmation message appears click OK The Log Out page appears 3 To log back in to the Manager later click Log In 3 14 Shutting Down Clicking on the Advanced button in the menu then clicking Shut Down on the left menu will open the Shut Down page Figure 3 29 which allows you to shut down the unit from the web interface To ensure that you don t shut down the system accidentally you must enter your administrator password to shut down the device Q freedom e e freedom 3 Home Users Shared Folders Backups Advanced Contact Us Logout Alerts Advanced Shut Down Firmware You must enter the administrator password to shut down the storage system USB Use this screen to remotely power down the storage system Shutting down the storage system will prevent user access to shared Folders and interrupt backup System and recovery activities Network Administrator password Disks System Log gt Shut Down es Figure 3 29 Shut Down Page Warning If you shut down the storage system users will no longer be able to access the shared folders on the storage system If users have shared files open data might be lost Be
141. you have previously completed the Protect a Disk wizard and connected to a storage system go to Step 4 If you have previously protected this disk and removed protection as described in Removing protection go to Step 5 When the Add Storage System dialog box appears DiskSafe Express automatically scans your subnet for storage systems Any storage systems that are detected appear in the Discovered Storage Systems List Figure 4 12 Add Storage System Select a storage system from the list of discovered storage system in your subnet or enter the name or IP address of the storage system that you want to use Discovered storage system IP Address Storage 192 168 0101 Ba i Storage system name or IP address ee Cancel Figure 4 12 Add Storage System Page 79 From the Discovered storage systems list select the storage system where you want to back up the selected disk The name of the storage system automatically appears in the Storage system name or IP address text box If no storage systems are automatically discovered or if you want to back up your disk to a different storage system enter the name or IP address of the desired storage system in the Storage system name or IP address text box Click OK Note If an authentication error occurs make sure the name or IP address of the storage system is correct and that your computer is connected to the network From the Backup locations list Fi

Freedom9 4020 User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents