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FARGO electronic Pro-L User's Manual

1. DB36P DB25P 1 1 2 2 19 PIN 1 3 3 25 13 n i 5 5 5 6 6 5 7 7 ES 3 8 8 ES 8 9 9 o9 10 10 o9 11 11 o 12 12 13 13 14 14 x 0 32 15 14 PIN 1 31 16 36 17 19 THROUGH 30 19 THROUGH 25 SHELL SHELL TABLE B 1 Parallel Interface Pin Assignments 90 Appendix B Interfacing Information boue c 20 43 B tter single Cardi Ricci RER seien edad a 39 esi 39 Card Input Guides tette er neant 57 Card Separator Flap visi as 59 0010115126 iii na 40 Character 56 Character Data Size i eh hoe 85 Cleaning Roller Assembly issa ees 55 EE EE Color Matching sicilia i Disable Printing acre e Dither E Dye sublimation Dye sublimation ribbons Dye sub Intensity Encoded Bit Density tet ttn let een Encoding Mode 5 6 contio loud alan aaa Image Place ment ivonne aan asa TSO Stan ar EE Internal Card Guides a 115 11 ee E EE K Panel Graphics ii T E K Panel Oli aS A
2. 10 Section 2 Safety Precautions Pro L Card Printer User s Manual MEZ 50 0 UYI ig gh Bel all pi a Y o UYI Section 2 Safety Precautions 11 Pro L Card Printer User s Manual 12 Section 2 Safety Precautions Getting Started A
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4. T T Card Card Flipping Guide Rail Mechanism 1 If the PolyGuard chips are being applied too closely to or overlapping a card s top or bottom edge as the card travels through the printer the laminator s Card Guide Rail should be adjusted To do this simply loosen the two screws which fasten the Card Guide Rail to the printer s main chassis 2 Ifthe PolyGuard chip is being placed more toward a card s top edge as shown move the Card Guide Rail slightly toward the rear of the printer opposite the direction you would like the chip to move Top Edge Bottom Edge 62 Section 8 Mechanical Adjustments Pro L Card Printer User s Manual 3 If the PolyGuard chip is being placed more toward a card s bottom edge as shown move the Card Guide Rail slightly toward the front of the printer opposite the direction you would like the chip to move Top Edge Bottom Edge 4 Always make very slight adjustments to the Card Guide Rail and run a test print after each adjustment until the optimum chip position is found Also be sure the Card Guide Rail always remains parallel to the card path and that the screws loosened in step one are retightened after each adjustment Section 8 Mechanical Adjustments 63 Pro L Card Printer User s Manual 64 Section 8 Mechanical Adjustments Troubleshooting 05909909009999009090999000909900090999000999000999090009990
5. 5 Place the take up end of the ribbon roll in between the two black Ribbon Drive Hubs located about six inches 152mm to the left of the ribbon supply Ribbon Drive Hubs Load the ribbon take up end of the ribbon just as you loaded the ribbon supply end in step 4 When loaded properly the ribbon should feed underneath both ends of the ribbon roll Take up Roll no Or Supply Roll Cleaning Roller Assembly 6 Close the cover When you start to print the Ribbon Drive Hubs will automatically engage the ribbon core notches IMPORTANT Do not reverse the ribbon Damage may occur to the thermal printhead Section 4 Ribbons and Cards 23 Pro L Card Printer User s Manual C ABOUT CARDS Your card printer accepts a variety of different card sizes and thicknesses and will print onto any card with a clean level polished PVC surface see Section 10 for accepted card size specifications Although the printer is equipped with card cleaning rollers it is very important to always print onto cards specifically designed for direct to card dye sublimation printing Suitable cards must have a polished PVC surface free of fingerprints dust or any other types of embedded contaminants In addition cards must have a completely smooth level surface in order for the printer to achieve consistent color coverage Some types of Proximity cards for example have an uneven surface which will inhibit consisten
6. Left Card Input Guide Screws Card Input Guides Card Hopper Door Section 8 Mechanical Adjustments 57 Pro L Card Printer User s Manual 1 Open the Card Hopper Door located on the right hand side of the printer s exterior by grasping the top of the door and pulling straight down Allow the door to swing completely open 2 Asyouare looking straight into the Card Hopper locate the left Card Input Guide and loosen the two screws which fasten it to the back plate of the Card Hopper 3 Once these two screws have been loosened it is possible to move the left Card Input Guide slightly to the right or to the left Insert the stack of cards 4 Adjust the left Card Input Guide so it rests flush against the side of the card stack and re tighten the two screws loosened in the previous steps Adjustment to the left Card Input Guide is now complete If the cards being inserted are 2 3 58mm or wider refer to Part B of this section B ADJUSTING THE INTERNAL CARD GUIDES Two Internal Card Guides reside inside the printer These Internal Card Guides are also adjustable to accommodate varying card widths Although these card guides are spring loaded and will automatically adjust to slight card width variations a manual adjustment must be made in order for the printer to accept cards 2 3 58mm or wider Please refer to the
7. Lamination pode e in Lamination Placement Index 191 92 Pro L Card Printer User s Manual ECD Displayzs coi emi tenue cee 13 65 ERG Generation Mode eet ERE ERE NINTH NER 86 Magnetic encoding e 83 Magnetic Track Options alain 44 85 On cancel button 16 17 On LED Lights 22 tette tecti es He iaia eran 16 Tele EE 44 Overlay sss 19 44 Parallel Interface Port 31 89 Pause for Low Ribbon reet EE AUR ERREUR 44 Pause Resume Button 16 18 Picture Controls ree ee 1 1 1 1 1 1 12 ARR 0 000 45 PolyGuard 8 0565123311 28 45 Power EI 14 Fower input POTt 15 Print Back Side Only 46 Print Both 1 1 eheu aene SSS 46 Let 46 Printer Cleaning LEE 50 Printer Driver ie TEA 1 1 1 1 1 1 4 32 Printhead WEE 51 Ready LED Light 0 0 0 5 0 0 0000 16 17 Resin leal ses teen eate ae HU ets er petisti TM p 46 007 0101010101010 20 Resin Thermal Trastero HR US 2 Ribbon Type ette e Aaa 46 RIDDONS ERR 1 19 Ribbon Panel 1 1 1 1 1 1 1 1 1 21 1 1 1 1 ao 1 0000 19 Rotate 180 Depresion ned EE 47 Security Card yin dt 16 18
8. Pro L Card Printer User s Manual Notices The information in this document is subject to change without notice NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE No liability is assumed for errors contained herein or for incidental damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without prior written consent Patent Pending Trademark Acknowledgements IBM is a registered trademark of International Business Machines Corporation Windows is a trademark of Microsoft Corporation All other trademarks are the property of their respective owners Printing History Edition 1 0 080100 P N L000096 Copyright 2000 All rights reserved Pro L Card Printer User s Manual For Users in the United States This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the ins
9. ERA FMR HJ SE HS o 8 A AB bi DE m zu Table of Contents 000000090009099000009000000900009090000909090009090909000000000009000000900000009000009000000000000000000909900009990 Section 1 Introduction A How Your Card Printer Works 1 By Special Features sei ioter terti eter 2 Section 2 Safety Precautions ioci ber ns 3 Section 3 Getting Started A Choosing a Good Location 13 B About Moisture Condensation sss 13 C Unpacking and Inspection ss 14 D Applying Power ss 14 E Identifying the Printer Features 16 Section 4 Ribbons and Cards A About RIDDOnS oe reete sas 19 B Loading Ribbon into the Printer 22 C About A nera i dao 24 D Loading Cards into the Printer 24 E Running the Self Test 26 Section 5 Card Laminating A About the Laminator iii 27 B About Overlaminates i 28 C Loading Overlaminate into the Printer 4 5 995596 28 Section 6 Using Your Card Printer A Connecting the Printer to Your Computer 31 B Installing the Windows Printer Driver 32 C Installing the 32 Bit Print Spooler for Windows 95 98 34 D Setting Up the Printer Driver 36 E Printing a Card eei een tese t ierit 48 vi Pro L Card Printer User s Manual Section 7 Maint
10. 72 Section 9 Troubleshooting Pro L Card Printer User s Manual BOTTOM Line of LCD Message Card Jam Lam Clearing Jam Lam Adjust Temp A card is jammed somewhere along the laminating path under the printer s top left cover Indicates error or jam is being cleared Indicates the laminator is heating or cooling to its target temperature Solution Clear the jam according to the instructions in Section 7 E Lam Calib Failed Your attempt at calibrating the lamination sensor through the printer driver has failed Be sure the overlaminate is removed and that the printer s Top Covers are closed Try calibrating again Lam Cover Open The top left cover is not properly shut Check that nothing is blocking the cover from being shut and close the cover Lam Error Out The overlaminate is either out or an error has occurred Install more overlaminate if out see Section 5 C Press the Pause Resume button to continue If an error has occurred check the following Is the proper lamination type installed according to the Lamination options selected in the printer driver see Section 6 D Is the laminate installed properly according to Section 5 C If the PolyGuard overlaminate is installed and it just seems to wind and wind try recalibrating the Lamination Sensor see Section 6 D Section 9 Troubleshooting 73 Pro L Card Printer User s
11. 1 JULIE ANDERSON 623 85 1253 Sending data to Irack 2 2 0123456789 Sending data to Track 3 3 0123456789 88 Appendix A Magnetic Stripe Encoding Module Appendix B Interfacing Information 000000000000900900900090000000900000000000000000090000000000000900000090000000000000d40000909000009900000999d A INTRODUCTION The printer is equipped with a standard 8 bit Centronics type parallel data communications port This is the means by which the printer receives data from your computer No options for serial data are available This section describes the pin assignments protocol and signal specifications for the parallel data input port B CENTRONICS TYPE PARALLEL INTERFACE The Centronics type parallel interface is the most widely used printer interface due to its simplicity speed and standardization throughout the PC industry The printer s parallel interface connector is a standard 36 pin Amp type with two metal wire retaining clips and is ECP Extended Capabilities Port compatible It mates with a standard bi directional PC to printer parallel cable For best results keep the interface cable to under 6 feet if possible Appendix B Interfacing Information 89 Pro L Card Printer User s Manual WIRE DIAGRAM
12. CHOOSING A GOOD LOCATION Place the unit in a location with adequate air circulation to prevent internal heat build up 1 Use the dimensions specified in Section 10 as a guideline for the minimum clearances to the unit NOTE Allow for adequate clearance above the unit to accommodate the height of the unit with its cover open 2 Do not install unit a near heat sources such as radiators or air ducts or b in a place subject to direct sun light excessive dust mechanical vibration or shock B ABOUT MOISTURE CONDENSATION If the unit is brought directly from a cold to a warm location or is placed in a very damp room moisture may condense inside the unit Should this occur print quality may not be optimum Leave the unit turned OFF in a warm dry room for several hours before using This will allow the moisture to evaporate Section 3 Getting Started 13 Pro L Card Printer User s Manual C UNPACKING AND INSPECTION While unpacking your printer inspect the carton to ensure that no damage has occurred during shipping Make sure that all supplied accessories are included with your unit The following items should be included with your printer Printer Power Supply see Section 3 D Cleaning Roller Assembly pre installed Software Installation CD see Section 6 Warranty Statement and Registration Card Save the carton and packing materials They will come in handy when transporting the unit D APPLYING
13. any time while the printer is powered ON Also appears when the On Cancel button is pressed during a print job Press the Pause Resume button to return the printer to its Ready mode or if printing to continue operation Press the On Cancel button to abort the current print job and completely clear the printer s memory CANCEL Abort RESUME Reprint Appears when the On Cancel button is pressed after an error has occurred Press the Pause Resume button to continue printing the current print job where it left off once the error is cleared Press the On Cancel button to abort the current print job and completely clear the printer s memory Delete Key Data RESUME Delete Appears when you are trying to delete a SmartGuard Access Card Appears only if you are using the SmartGuard Security Feature Press the printer s Pause Resume button to complete the deletion process If you decide not to delete the card press the printer s On Cancel button DRAM Memory Bad Service Required The printer s 4 MB or 16 MB memory module is bad or not installed properly Disconnect printer s power remove the printer s back cover and check that the memory module is seated properly in its socket If it is and this error message still appears replace memory or call for technical assistance Section 9 Troubleshooting 75 Pro L Card Printer User s Manual BOTH Lines of
14. do not select this option 86 Appendix A Magnetic Stripe Encoding Module Pro L Card Printer User s Manual 5 ISO TRACK LOCATIONS The magnetic encoding module encodes onto tracks in accordance with an ISO 7811 2 magnetic stripe Refer to the following diagram for track locations 0 223 0 353 0 493 Rack ou TRACK2 0 110 E TRACK3 0 110 NOTE Although all standard Pro L printers are capable of printing onto oversized cards a special version of the printer is required if you also need to encode the magnetic stripe of oversized cards Please contact your authorized reseller if you would like more information C SENDING TRACK INFORMATION Magnetic track data is sent in the form of text strings from the application software to the printer driver along with all of the other printable objects within your card design In order for the printer driver to differentiate between magnetic track data and the rest of the printable objects the magnetic track data strings must be uniquely tagged In other words specific characters must be added to the magnetic track data in order for the printer driver to know which data is to be encoded which tracks to encode when the track data stops and starts and so forth In some cases these specific characters are automatically added to the string of track data by customized ID software applications In most cases however the user must manually add t
15. LCD continued Message EE Memory Error RESUME Clear Mem EE Memory Error RESUME Retest Insert New Key RESUME Duplicate Indicates problem with permanent circuit board memory Permanent circuit board memory is bad Appears when you are trying to duplicate a SmartGuard Access Card Appears only if you are using the SmartGuard Security Feature Solution Remove the ribbon and press the Pause Resume button to recalibrate the printer s memory module Turn the printer power OFF and ON to reset Call for technical assistance Remove the valid access card being duplicated and insert a blank access card Then press the printer s Pause Resume button to complete the duplication process If you decide not to duplicate the card press theprinter s On Cancel button Invalid Shield Send New Shield Appears if the SmartShield data on your SmartGuard Access Card has somehow become corrupt Appears only if you are using the SmartGuard Security Feature Re encode the SmartGuard password and the SmartShield data onto the card Preparing Card Count xxxxxxxx Appears when you initiate a card count report from the printer 10 initiate a card count report press and hold the Pause Resume button for about 5 seconds A card count will appear on the LCD Display and a card with the same count report will be printed If you do not want the card count report to print press the Pause Resume button a
16. Manual BOTTOM Line of LCD continued Message Lam Jam Out Lam Ready The overlaminate has become jammed in the printer rollers is stuck to the surface of the card is broken or has run out Indicates printer is ready to laminate Solution If jammed clear it according to the instructions in Section 7 G If out install more overlaminate see Section 5 C Press the Pause Resume button to continue Lam Turned Off Indicates laminator is OFF The laminator can be turned off by setting switches 4 amp 5 of the printer s internal switches down towards the circuit board Laminating Indicates printer is laminating Roller dn Failed Lamination roller is unable to lower Press Pause Resume button to retry If failure continues call for technical assistance Roller up Failed Lamination roller is unable to raise Press Pause Resume button to retry If failure continues call for technical assistance Sensor Calibrate Indicates the Lamination Sensor is calibrating Wrong Lam Type The wrong overlaminate is installed Check that you have the proper overlaminate installed according to the Lamination option selected in the printer driver setup window see Section 6 D 74 Section 9 Troubleshooting Pro L Card Printer User s Manual BOTH Lines of LCD CANCEL Abort RESUME Continue Appears when the Pause Resume button is pressed
17. OF PAINT RUBBER AND PLASTIC 3 Allow the printhead to thoroughly dry before closing the cover 4 Shut the cover If a streak persists contact your dealer for further assistance D CLEANING THE PRINTER S CASE The printer has a durable casing that should retain its luster and appearance for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Never spray the cabinet with a cleaner Rather spray the cloth first then wipe down the printer Section 7 Maintenance 51 52 Pro L Card Printer User s Manual E CLEANING THE INSIDE OF THE PRINTER As you use your printer dust and other foreign particles may accumulate inside the printer s case These particles are attracted to the underside of the ribbon by static produced during printing and can cause voids on the printed image Periodically use the following procedure to remove dust and other foreign particles 1 2 3 Open the printer s Top Covers Remove the ribbon and overlaminate from the printer Use a Cleaning Pad from the Printer Cleaning Kit or a soft lint free cloth slightly moistened with isopropyl alcohol to wipe out all visible areas inside the printer Remove any debris that may be inside Be extremely careful not to let any alcohol drip inside the printer Once the cleaned areas are completely dry and free of foreign debris re install the ribbon and o
18. POWER The power supply included with the printer is a universal power supply properly configured for the power used in your country 10 connect this power supply to the printer locate the appropriate power cord for your country and refer to the following steps CAUTION THE INCLUDED POWER SUPPLY IS DESIGNED FOR USE ONLY WITH THE COLOR ID CARD PRINTER IF YOU HAVE ANY DOUBTS ABOUT THE PLUG CONFIGURATION OR THE VOLTAGE DO NOT ATTEMPT TO USE THE PRINTER CONTACT YOUR AUTHORIZED RESELLER FOR INFORMATION ON THE CORRECT POWER SUPPLY CONFIGURATION 1 Place the power cord into the power cord port of the power supply 14 Section 3 Getting Started Pro L Card Printer User s Manual 2 Place the DC power plug end of the power supply cord into the printer s Power Input Port Power Input Port 3 Place the AC power plug end of the power supply cord into an available wall outlet Power is automatically applied to the printer when it is plugged in Press the On Cancel button if you wish to turn the printer OFF If the printer will not be used for a long period of time unplug the power supply cord from the wall outlet Section 3 Getting Started 15 16 Pro L Card Printer User s Manual E IDENTIFYING THE PRINTER FEATURES This illustration shows all of the features found on the front of your card printer Left Top Cover LCD Display On LED Light Ready LED Light Right
19. available in either monochrome or full color versions These ribbons consist of a series of dye sublimation ribbon panels which alternate with a clear protective overlay O panel Dye sublimation images must have either an overlay panel or an overlaminate applied to them or they will quickly begin to wear or fade The following dye sublimation only ribbon types are available Dye Sublimation Black BO provides 500 prints EB o This ribbon provides a dye sublimation black panel B along with an overlay panel O and is used to print smooth photo quality black and white photo ID cards Dye sublimation bar codes are readable only by visible light bar code scanners Full Color YMCBO provides 250 prints This ribbon allows you to print full color photo ID cards Since the black panel of this ribbon is dye sublimation black B bar codes printed with this ribbon can only be read by visible light bar code scanners 20 Section 4 Ribbons and Cards Pro L Card Printer User s Manual Dye Sublimation Resin Ribbons Dye sublimation resin ribbons combine the yellow Y magenta M and cyan C dye sublimation panels with one or two resin black K panels By combining both types of ribbon panels these ribbons allow you to print full color photo quality images with the dye sublimation panels along with sharp black text and bar codes with the resin black panel s With most of these ribbons a cl
20. be applied If the Film Lamination option is selected the film lamination is applied to the printed card then the card is ejected This is the fastest way to apply the film lamination yet it provides the lowest film durability If the Overlay then Film Lamination option is selected the ribbon s clear overlay panel is applied to the printed card first then the film lamination is applied This is a slightly slower way to apply the film lamination yet it provides higher film durability due to the added protection of the ribbon overlay If the Film Lamination then Overlay option is selected the film lamination is applied to the printed card first then the ribbon s clear overlay panel is applied This is the slowest way to apply the film lamination yet it provides maximum film durability due to the added protection of the ribbon overlay For this reason it is highly recommended that this film lamination option be used when laminating with the film material you select the Overlay then Film Lamination or Film Lamination then Overlay option you must be using a ribbon which provides a clear overlay panel The ribbon types which do not provide an overlay panel or support overlay printing are the resin only ribbons and the Full Color YMCKK ribbon Avoid using these types of ribbons in conjunction with these Thermal Transfer Film options When laminating with the PolyGuard overlaminate select the appropriate option according to the thickn
21. be careful not to place any printable objects over the magnetic stripe area of the card Note that the Print Both Sides option must be selected to print onto both sides of a card The JIS II Magstripe Side option should be selected only when printing onto cards with a Japanese standard JIS II magnetic stripe Select the card size option that s appropriate for the type of card you are using see Section 4 C for important card stock information NOTE Although all standard Pro L printers are capable of printing onto oversized cards a special version of the printer is required if you also need to encode the magnetic stripe of oversized cards Please contact your authorized reseller if you would like more information Color Matching Click on this option to select the appropriate color matching option for your print job Select None if you are more interested in print speed rather than print color if you have already color corrected your image for printing or if you are using some other third party color matching software Select Algebraic if you would like the printer driver to make very simple yet fast color balance adjustments This option gives you more natural looking images without actually utilizing any specific color matching software and without slowing down the processing speed of the printer driver When selected this color matching method can be customized by selecting the Controls button Select Optimize for Darker Skin Tone
22. bitmap bar codes there by assuring greater accuracy when read by a bar code scanner The difference between these two option is that when K Panel Only 95 is selected all 95 black or higher bitmapped image pixels will be printed using only the ribbon s resin black K panel When the K Panel Only 99 is selected all 99 black or higher bitmapped image pixels will be printed using only the resin black K panel These options are useful if for example you have a bitmapped photograph with dark areas in which you do not wish the resin black panel to print In this case the K Panel Only 99 mode will eliminate the greatest amount of unwanted resin black printing Be sure however the object you do wish to print with resin black has a black density of at least 99 Lamination Options Select this option to control the printer s lamination process Under Lamination Side select the No Lamination option if you do not wish to use the printer s built in laminator or select Laminate Front Side Laminate Back Side or Laminate Both Sides to specify the side s of the card you would like to laminate Under Lamination Type select the option appropriate for the type of overlaminate material you currently have installed 42 Section 6 Using Your Card Printer Pro L Card Printer User s Manual NOTE When laminating with the Thermal Transfer Film overlaminate there are three different options for controlling how the film will
23. ribbons Also DO NOT touch the glass substrate of the printhead Oil or dirt from your fingers can cause premature printhead wear If you do touch the printhead clean it according to Section 7 B before attempting to print 1 Remove the ribbon from its packaging Do not touch the colored portion of the ribbon Oil or dirt from your hands can impair print quality 2 Thesupply end of the ribbon is the side with the fresh unused ribbon on it The ribbon take up is the other end 3 Open the top right cover of the printer by pressing its Cover Release Button Allow the cover to swing up and open 22 Section 4 Ribbons and Cards Pro L Card Printer User s Manual 4 With the cover open place the supply end of the ribbon in between the two black Ribbon Drive Hubs located on the far right hand side of the printer s interior Make certain that the ribbon is fed from underneath the ribbon roll HINT The Ribbon Drive Hub nearest you as you are looking into the printer from the front is spring loaded Use the end of the ribbon supply core to push in this Ribbon Drive Hub when inserting the ribbon Supply Ribbon Drive Hubs Take up Ribbon Drive Hubs T Eyl d 1118 wi 9 o d Ribbon Sensor
24. test card will appear as solid black A sample of the self test pattern is shown below 1 If the printer is ON turn it OFF now by pressing the On Cancel button The LED lights should no longer be illuminated Verify that a full color ribbon is installed and that cards are properly loaded 2 Press and hold the Pause Resume button 3 While holding the Pause Resume button down turn the printer back ON by quickly pressing and releasing the On Cancel button 4 Release the Pause Resume button The self test will begin printing approximately 5 seconds after the Pause Resume button has been released Self Test Example Actual size 26 Section 4 Ribbons and Cards Card Laminating 0 0000009000000000000900000990009 000000000000000000000900000000000000000000000000000090000009900c0cc09 i A ABOUT THE LAMINATOR In addition to printing and applying the standard clear overlay panel included on the various ribbon types the printer also provides a built in lamination system for applying a more secure tamper resistant overlaminate This built in laminator is controlled by both the printer itself and the printer s software driver Upon initial power up of the printer you will notice that the bottom line of the LCD display will read Lam Adjust Temp This indicates that the laminator is heating up to its preset or default laminating temperature of approximately 300 F 150 C This heating process will generally tak
25. that your card stock has a polished PVC finish Cards with a dull or non PVC surface will cause the ribbon to stick You may have tried to feed in a card that was too thick or perhaps two cards fed at once this can sometimes cause the ribbon to break Section 9 Troubleshooting 71 Pro L Card Printer User s Manual TOP Line of LCD continued Message Solution Ribbon Jam Out Ifthe ribbon seems to be cut continued neatly in two resyncronize the printhead by opening the top right cover and pressing both the On Cancel and Pause Resume buttons simultaneously Also try setting the printer driver s Calibrate Image Placement Horizontal Value to 0 If too large of a positive number is entered a broken ribbon may result see Section 6 C Sensor Calibrate Indicates the Ribbon Sensor is calibrating Smart Card Error Unable to encode smart Press Pause Resume to card continue encoding Smart Card Good Indicates smart card was successfully encoded Smart Encoding Indicates smart card is being encoded Writing Key Data Indicates the printer is writing or encoding data onto your SmartGuard Access Card Appears only if you are using the SmartGuard Security Feature Wrong Ribbon The wrong print ribbon Check that you have the is installed proper ribbon installed according to the Ribbon Type option selected in the printer driver setup window see Section 6 D
26. the printer is simple and straight forward The printer will print from any IBM PC or compatible running Windows 3 1x Windows 95 98 or Windows NT This means you can use the printer with virtually any software package running under Windows without any special set up or configuration beyond the initial installation of the specific software driver and interface cable To begin using your new printer please refer to the remaining sections of this manual in the order in which they appear This User s Manual is your complete step by step guide to setting up and printing with your new card printer 2 Section 1 Introduction Safety Precautions Before operating the unit please read the following safety precautions carefully WARNINGS CAUTION TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THE UNIT TO RAIN OR MOISTURE TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE FRONT TOP OR BACK PANELS NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL m Operate the unit only on 100 240 VAC 50 60 Hz If you have any doubt as to whether you have a unit with the correct voltage rating for your country s power supply DO NOT attempt to use the unit Contact your dealer or the factory W Stop operation immediately if any liquid or solid object should fall into the cabinet Unplug the unit and have it checked by qualified service personnel W Unplug the unit s power transformer from the wall outlet
27. 0 240 V 50 60 Hz Wechselstrom betreiben Wenn Sie nicht sicher sind ob Ihr Ger t mit der Spannung des rtlichen Stromnetzes arbeitet DAS GER T NICHT IN BETRIEB NEHMEN Wenden Sie sich an Ihren H ndler oder den Hersteller des Ger ts E Den Betrieb sofort unterbrechen wenn ein Gegenstand in das Geh use gefallen oder Fl ssigkeit eingedrungen ist Den Netzstecker ziehen und das Ger t von qualifiziertem Wartungspersonal berpr fen lassen W Wenn das Ger t l ngere Zeit nicht verwendet wird den Netzstecker des Transformators ziehen Immer am Stecker nicht am Kabel ziehen m Solange der Transformator ans Netz angeschlossen ist steht das Ger t unter Spannung auch wenn es ausgeschaltet ist W Keine Geh useteile abnehmen Wartungsarbeiten nur von qualifiziertem Fachpersonal durchf hren lassen 4 Section 2 Safety Precautions Pro L Card Printer User s Manual Consignes de securite Avant d utiliser l appareil priere de lire attentivement les consignes de s curit suivantes AVERTISSEMENTS ATTENTION POUR EVITER TOUT RISQUE D INCENDIE OU D ELECTROCUTION NE PAS EXPOSER L APPAREIL A LA PLUIE OU A LHUMIDITE POUR EVITER TOUTE DECHARGE ELECTRIQUE NE PAS RETIRER LES PANNEAUX AVANT SUPERIEUR OU ARRIERE NE PAS TENTER DE REPARER SOI MEME LES PIECES A INTERIEUR DE L APPAREIL CONFIER L ENTRETIEN DE L APPAREIL A UN PERSONNEL QUALIFIE M Faire fonctionner l appareil uniquement sur courant alternatif de 100 240
28. 00909909000909909909009009090900090909090909090906 0909090990909090909099909 09090969096 5 ee If you have difficulty operating the printer the troubleshooting suggestions in this section should in most cases solve the problem If you still have difficulty after trying these suggestions contact your authorized reseller for technical assistance A INTERPRETING LCD DISPLAY MESSAGES The LCD display shows you the current status of the printer The top line of the LCD reports the status of the printing functions The bottom line reports the status of the laminating functions General system messages will display over both lines Please refer to the following tables for a complete list and cause of all possible LCD messages If the LCD message is communicating an error or requires an action these tables will also offer a solution to what should be done See also Section 3 E for additional information on the printer s LCD Display Section 9 Troubleshooting 65 Pro L Card Printer User s Manual TOP Line of LCD Message Solution Card Jam Flip A card is jammed in the Clear the jam according to Flipper Table area of the the instructions in Section 7 E printer Card Jam Mag A card is jammed in the Clear the jam according to Mag Encoding module the instructions in Section 7 E beneath the Flipper Table Card Jam Print A card is jammed Clear the jam according to somewhere along the the instructions in Section 7 E
29. ARTI INTERNE DELL UNIT NON DI COMPETENZA DELL UTENTE AI FINI DELLA RIPARAZIONE RIVOLGERSI AL PERSONALE DI COMPETENZA W Negli Stati Uniti e Canada l unit funziona solo con alimentazione a 100 240 VAC 50 60 Hz Qualora non abbiate la certezza che il trasformatore e la spina di cui disponete siano quelli adeguati all alimentazione erogata nel vostro paese NON USARE L UNIT Rivolgersi piuttosto al rivenditore o la fabbrica del luogo M Arrestare immediatamento il funzionamento dell unit qualora si verifichi un versamento di liquido o la caduta di un oggetto solido all interno del suo alloggiamento M Staccare la spina del trasformatore dell unit dalla presa a muro qualora non ne prevediate l utilizzo per un protratto periodo di tempo Disconnettere il cordone elettrico afferrandone la spina evitando sempre di tirare il cordone stesso m L alimentazione alla unit non interrotta se la spina del trasformatore di tensione rimane collegata alla presa a muro anche quando l unit stessa risulta spenta m Non smontare la struttura dell alloggiamento Le riparazioni sono competenza soltanto di personale qualificato Section 2 Safety Precautions T Pro L Card Printer User s Manual Precauc es de Seguranca Antes de operar esta unidade leia cuidadosamente as seguintes precauc es de seguranca ADVERTENCIAS CUIDADO PARA EVITAR PERIGO DE CHOQUES ELETRICOS OU INCENDIO NAO EXPONHA A UNIDADE CHUVA O
30. AUTION WHEN OPERATING A THE LAMINATOR NEVER TOUCH THE LAMINATION ROLLER UNLESS THE PRINTER POWER HAS BEEN TURNED OFF FOR AT LEAST 20 30 MINUTES B ABOUT OVERLAMINATES The printer s internal lamination system allows you to choose between either a Thermal Transfer Film overlaminate or a polyester chip overlaminate called PolyGuard The Thermal Film overlaminate is a relatively thin material and provides a medium level of ID card durability and security PolyGuard is a much thicker material and provides an extremely high level of ID card durability and security Therefore PolyGuard should always be used for those applications requiring the highest degree of ID card durability and security Both PolyGuard and the Thermal Film overlaminates are available in either a clear or generic secure holographic type design Custom holographic type overlaminate designs are also available with specific designs patterns logos and security features Please contact your authorized reseller for more information IMPORTANT If using the Thermal Transfer Film overlaminate a variety of laminating options are available within the printer driver Please refer to the Lamination description in Section 6 D for complete details about these options C LOADING OVERLAMINATE INTO THE PRINTER The loading process for both the Thermal Transfer Film and the PolyGuard overlaminate material is the same Refer to the following steps to load either type of ove
31. GO folder Then select the Uninstall Printer Driver icon for your specific printer model Once the existing printer driver is deleted the updated version can be installed The best way to get printer driver updates is to download them from www fargo com The following instructions explain how to download and install updated printer drivers Section 6 Using Your Card Printer 33 34 Pro L Card Printer User s Manual Downloading FARGO s downloadable printer driver files have names ending in exe and are self extracting PKZip archives A PKZip archive is a package containing one or more files that has been zipped to make it smaller and provide easy downloading of numerous files simultaneously An archive that is self extracting is capable of unzipping itself 10 download the latest printer driver version click on the printer driver s highlighted exe file name on the web site You will then be prompted to Save this program to disk Click OK then choose the folder in which you would like to save the printer driver file You may wish to save itin an empty folder to prevent mingling its files with others already on your computer Once the file has completely downloaded to your computer unzip the contents of the file by simply double clicking on it The archive will unzip itself revealing its contents as a new list of files within the folder Installing 1 Click the Start button point to Settings and select
32. ION Y MANTENIMIENTO SOLICITE LA ATENCION DE UN TECNICO DE SERVICIO AUTORIZADO W Opere la unidad s lo a 100 240 VAC 50 60 Hz Si no est seguro que la unidad que tiene es compatible al voltaje de la corriente el ctrica de su pa s NO INTENTE USAR LA UNIDAD Llame al representante de ventas o a la f brica E Detenga la operaci n inmediatamente si alg n l quido u objeto s lido cayera en el armario Desenchufe la unidad y h gala revisar por un t cnico de servicio autorizado EH Desenchufe el transformador del tomacorriente si no va a usar la unidad por un per odo de tiempo prolongado Desenchufe el cord n jalando del enchufe Nunca jale del cord n mismo W La unidad no estar desconectada de la fuente de alimentaci n principal mientras el transformador est enchufado en el tomacorriente incluso si la unidad hubiese sido apagada W No desarme el armario Para servicio de mantenimiento solicite la atenci n de un t cnico autorizado 6 Section 2 Safety Precautions Pro L Card Printer User s Manual Precauzioni per la Sicurezza Prima di dare inizio al funzionamento dell unit siete pregati di leggere attentamente le seguenti precauzioni di sicurezza AVVERTENZE ATTENZIONE ONDE EVITARE IL PERICOLO DI INCENDIO O SCOSSA ELETTRICA NON ESPORRE LUNITA ALLA PIOGGIA OD UMIDIT EVITARE DI RIMUOVERE I PANNELLI ANTERIORE SUPERIORE O POSTERIORE PER RIDURRE IL RISCHIO DI SCOSSA ELETTRICA LA MANUTENZIONE DELLE P
33. Printers 2 Double click on the Add Printer icon 3 Follow the on screen instructions to begin installation When prompted click on the Have Disk button the Install From Disk window will appear 4 Click on Browse navigate to the folder containing the printer driver files you just downloaded and unzipped and click on OK Click on OK again to close the Install From Disk window then click on NEXT 5 Follow the remainder of the on screen instructions to complete installation When prompted do not have Windows print a test print since you most likely performed a printer self test while you were setting up your printer Once installed the driver s icon will appear in the Printers folder C INSTALLING THE 32 BIT PRINT SPOOLER FOR WINDOWS 95 98 The printer ships with a print utility program called the 32 Bit Print Spooler This print spooler is located on the Software Installation CD and is for use only with Windows 95 98 Once installed the 32 Bit Print Spooler is able to process your print jobs and send them to the printer at consistently faster speeds than if sending print jobs through the system spooler of Windows 95 98 The 32 Bit Print Spooler is ideal for printing a large number of consecutive ID cards or for printing larger file formats 1 MB or more The 32 Bit Print Spooler also allows your computer to display helpful prompts if a printer error occurs during printing The 32 Bit Print Spooler can be installed automatically f
34. RINTER WORKS Your card printer utilizes two different yet closely related printing technologies to achieve its remarkable direct to card output dye sublimation and resin thermal transfer The following describes how each of these technologies works Dye Sublimation Dye sublimation is the process your printer uses to print smooth continuous tone images that look truly photographic This process uses a dye based ribbon roll that is partitioned by a number of consecutive color panels see Section 4 A for more ribbon information The panels are grouped in a repeating series of the four process colors yellow magenta cyan and black along the entire length of the ribbon The printer always prints the yellow panel first followed by the magenta panel the cyan panel and finally the black panel As the ribbon and card pass simultaneously beneath the printhead hundreds of thermal elements within the printhead heat the dyes on the ribbon When these dyes are heated they vaporize and diffuse into the surface of the card By varying the heat intensity of each thermal element within the printhead it is possible for each transferred dot of color to vary in hue thus blending one color smoothly into the next and producing photo realistic images Section 1 Introduction 1 Pro L Card Printer User s Manual Resin Thermal Transfer Resin Thermal Transfer is the process your printer uses to print sharp black text and crisp bar code
35. Sel tete ee Ls dd Ce M re lle ili 26 40 O NN 40 Shift Data Left 1 1 1 1 1 00 86 001010101013131 0 ET 17 552111011 sra ad certas os ads A da prada O Lado AEA Saio ve E os eee cad nee de 17 45 Split RibbON iatale lai en ua 47 Thermal Transfer Film Overlaminate sien 28 43 Track Selection Use 32 Bit Spooler Verify inganni Write Direct to Port 32 bit Print policia irent A nt alana Index Printed in the United States of America
36. Top Cover SS S amp S ENS SS D peso gt j uttons Security Card Slot TT On Cancel Button x Pause Resume Button Y W Card Hopper Door LCD Display The LCD display shows you the current status of the printer Since the printer s printing and laminating functions work independently the top line of the LCD reports the status of the printing functions while the bottom line reports the status of the laminating functions When the printer is first powered ON the printer s startup screen will appear displaying the current firmware version and the amount of installed printer memory 4MB or 16MB Once the printer has finished its startup system check it will then display Printer Ready and Lam Ready to indicate that the printer is ready for operation Lam Adjust Temp will display if the printer s built in laminator is heating or cooling to its target temperature During operation the LCD will also indicate the specific ribbon panel being printed whether or not it is laminating and if any printing errors have occurred For a complete list of possible LCD prompts see Section 9 A On LED Light Indicates the printer power is either ON or OFE Section 3 Getting Started Pro L Card Printer User s Manual Ready LED Light When ON this light indicates the printer is ready for operation When OFF this light indicates the printer is either OFF or paused and will not operate If this l
37. U UMIDADE PARA REDUZIR 0 RISCO DE CHOQUES ELETRICOS N O REMOVA OS PAINEIS DIANTEIRO SUPERIOR OU TRASEIRO NENHUMA PECA NO INTERIOR DESTA UNIDADE PODE SER CONSERTADA PELO USUARIO PECA ASSISTENCIA AO PESSOAL DE MANUTENCAO QUALIFICADO m Opere esta unidade somente em 100 240 VAC 50 60 Hz Se voc n o souber se a sua unidade tem a voltagem correta para o sistema el trico do seu pais NAO TENTE USAR ESTA UNIDADE Entre em contato com seu revendedor ou com a fabrica M Pare imediatamente a opera o se qualquer l quido ou objeto s lido cair em seu gabinete Desligue a unidade e mande examin la por pessoal qualificado E Desligue o transformador de for a da unidade conectado tomada de corrente el trica da parede se voc n o usar a unidade por um longo per odo de tempo Desconecte o fio segurando o plugue Nunca puxe o pr prio fio E A unidade n o est desconectada da fonte de forca principal enquanto o transformador de forca estiver ligado tomada da parede mesmo que a pr pria unidade esteja desligada m N o desmonte o gabinete Pe a assist ncia somente ao pessoal qualificado 8 Section 2 Safety Precautions Pro L Card Printer User s Manual EDI T5 RE HE r1 rf A AR BS AE as FEE FU TASTE Dis TER AS BE GE ANB PE VER BS ER LA E AE kB EFM THRE ARE PE RTE TAI EA EA WD fg EE fes B SEHE o KEELE A HS AE E FH PTE FRS IS SS FE o A BE REVERE K A TA HY HEE ENSE
38. V 50 ou 60 Hz En cas de doute sur la compatibilit entre la tension nominale de l appareil et le courant du pays d utilisation NE PAS TENTER D UTILISER L APPAREIL Contacter le revendeur ou l usine M Arr ter imm diatement le fonctionnement si un liquide ou un solide venait s infiltrer l int rieur de l armoire D brancher l appareil et le faire v rifier par un personnel qualifi m Debrancher le transformateur de la prise murale si l on pr voit de ne pas utiliser l appareil pendant un certain temps Pour d brancher le cordon d alimentation tirer sur la prise Ne jamais tirer sur le cordon m l appareil sera connect la source d alimentation principale aussi longtemps que le transformateur de tension restera branch sur la prise murale m me si l appareil lui m me a t mis hors tension W Ne pas d monter l appareil Confier l entretien de l appareil uniquement un personnel qualifi Section 2 Safety Precautions 5 Pro L Card Printer User s Manual Precauciones de seguridad Antes de operar la unidad haga el favor de leer detenidamente las siguientes precauciones de seguridad ADVERTENCIAS PRECAUCION PARA EVITAR PELIGROS DE INCENDIO O CHOQUE ELECTRICO NO EXPONGA LA UNIDAD A LA LLUVIA NI A LA HUMEDAD PARA REDUCIR EL RIESGO DE CHOQUE ELECTRICO NO QUITE LOS PANELES FRONTALES SUPERIORES LATERALES NI DE FONDO EL INTERIOR NO TIENE PIEZAS REPARABLES POR EL USUARIO PARA SERVICIO DE REPARAC
39. ach individual overlaminate roll To center these chips refer to Section 9 D for instructions My prints have a thin streak or line traveling the entire card length There may be dust on the printhead Review the proper procedures for printhead cleaning in Section 7 B There may be a scratch or a burned out element in the printhead Contact your authorized reseller for printhead replacement information My prints have spots small voids in them Most likely due to dust inside the printer Review the procedures in Section 7 E for cleaning the inside of the printer May also be caused by dust or embedded contaminants on the card Be sure the cards you are using are clean and stored in a dust free environment Some cards have embedded contaminants in their polished surface and should not be used May also be caused by a filthy Cleaning Roller Refer to Section 7 for instructions on maintaining the Cleaning Roller The photos on my ID cards look very pixelated or grainy For best photo realistic output you should always use high resolution 24 bit color images If scanning an image always scan the image at a 24 bit color setting at the same size at which you will be printing and at 300 dpi If you stretch or blow up a small or low resolution image you will always get a pixelated or grainy effect when printing If capturing images with a digital camera or video camera be sure the camera has a high enough resolution for
40. alled according to the Ribbon Type option you selected when the new PRN file was created Card Size Allows you to select the appropriate card size option for the type of cards you are using The Std CR 80 and Oversize selections allow you to print and overlay the entire printable area of a standard or oversized card The Smart Card Magstripe and Punch Offset selections allow you to print and overlay only within the given card areas The Smart Chip and Signature Panel selections allow you to print and overlay anywhere on a card except over the immediate location of a standard smart card chip or signature panel These selections prevent you from printing over or Section 6 Using Your Card Printer 39 40 Pro L Card Printer User s Manual damaging the area of the card containing the magnetic stripe smart chip or punched slot The Dual Side CR 80 Magstripe selection should be selected only when printing onto both sides of a standard CR 80 card which has a magnetic stripe on the back This option allows you to print and overlay the entire front of a card while applying an overlay only onto the area opposite the magnetic stripe on the back of a card This prevents the magnetic stripe from being damaged Although this option prevents the overlay from being applied to the magnetic stripe area of a card it is still possible to print text or images over the magnetic stripe Therefore when designing the back of your card format you must
41. aning Pad from the Printer Cleaning Kit or a soft lint free cloth slightly moistened with isopropyl alcohol to wipe the rollers clean Press the On Cancel and Pause Resume buttons to move the rollers back and forth while cleaning Replace the print supplies and close the printer s covers Section 7 Maintenance Pro L Card Printer User s Manual J MAINTAINING THE CLEANING ROLLERS The Cleaning Rollers remove dust particles from the top and bottom of a blank card as it feeds into the printer Cleaning these rollers will help prevent contaminated cards from passing beneath the printhead thus extending the printhead s life and allowing for higher quality output The Cleaning Rollers should be cleaned during every ribbon change or after every 250 prints Use the following steps to clean these rollers 1 2 3 Open the top right cover of the printer by pressing its Cover Release Button Remove the ribbon Locate the Cleaning Roller Assembly the two black rollers stacked beneath the Supply Ribbon Drive Hubs on the printer s right hand side Reach down in between the empty Ribbon Drive Hubs and lift the Cleaning Roller Assembly straight up and out of the printer Hint It may help to push in the spring loaded Ribbon Drive Hub when removing or inserting the Cleaning Roller Assembly Once the Cleaning Roller Assembly is removed clean the rollers using one of the adhesive backed Cleaning Cards from the Printer Cleanin
42. are using the printer s optional SmartGuard Security Feature This unique option prevents the printer from operating unless a custom access card is inserted It also allows you to print custom SmartShield Security Images which glow under ultraviolet light If you have purchased the SmartGuard Security Feature please refer to the instructions included with it for information on how it is enabled and used If you have not purchased the SmartGuard feature you DO NOT need to insert an access card to begin operating your new printer Section 3 Getting Started 17 Pro L Card Printer User s Manual 18 Section 3 Getting Started Ribbons and Cards A ABOUT RIBBONS As described in Section 1 A your card printer utilizes both dye sublimation and resin thermal transfer printing methods Since the dye sublimation and the resin thermal transfer print methods each provide their own unique benefits print ribbons are available in resin only dye sublimation only and combination dye sublimation resin versions To make it easier to remember which ribbons are which a letter code has been developed to indicate the type of ribbon panels found on each ribbon This letter code is as follows Y Dye Sublimation Yellow Panel M Dye Sublimation Magenta Panel Dye Sublimation Cyan Panel EEN Dye Sublimation Black Panel Sa Resin Black Panel O Clear Protective Overlay Panel S
43. bbon must be used in conjunction with the printer s overlaminate function No overlaminate is necessary for the resin black only side Section 4 Ribbons and Cards 21 Pro L Card Printer User s Manual IMPORTANT All color or monochrome dye sublimation images MUST have either the ribbon s clear overlay panel or an overlaminate applied to them If neither of these types of protective layers are applied your card s dye sublimation image will quickly begin to wear or fade Cards printed solely with monochrome resin text bar codes or images do not require any type of protective overlay or overlaminate To apply the ribbon s clear overlay panel select the Overlay option within the printer driver setup window To apply an overlaminate select the Lamination option In most instances when applying an overlaminate the ribbon s overlay panel should not be applied See Section 5 for further overlaminate information For more information on the printer driver s Overlay or Lamination options refer to Section 6 C Please note that the card printer requires specialized ribbons in order to function properly To order additional ribbons contact your authorized reseller B LOADING RIBBON INTO THE PRINTER Follow these steps to load ribbon into the printer IMPORTANT Watches rings bracelets and other jewelry can damage the printhead if accidentally bumped against it For best results remove such items before installing or removing
44. button At this point the LCD Display will prompt you to either press the Pause Resume button or the On Cancel button Pressing the Pause Resume button will cause the printer to feed in a new card and reprint the job which originally jammed along with all subsequent jobs still being sent Pressing the On Cancel button will reboot the printer and cancel all jobs within the printer s memory In this case you must also cancel and resend the print jobs from your computer H CLEANING THE CARD FEED ROLLERS To assure consistent printer operation all of the gray card feed rollers within the printer should be cleaned during every ribbon change every 250 prints or if the rollers are noticeably dirty To clean these rollers use the special adhesive backed Cleaning Cards from the Printer Cleaning Kit Refer to the following steps to run a Cleaning Card through your printer 1 Open the Top Covers and remove all print supplies from the printer Leave the printer power ON and the Top Covers open throughout this procedure The Cleaning Roller Assembly can also remain within the printer during this cleaning process 2 Remove the Cleaning Card s adhesive backing paper Section 7 Maintenance 53 54 Pro L Card Printer User s Manual Insert the Cleaning Card into the Card Hopper as you normally would any other type of card Be sure however that the shortest non adhesive end of the Cleaning Card enters the printer first and that th
45. e about 3 4 minutes before the laminator is heated to the default temperature Once the laminator reaches its default temperature the LCD display will change to Lam Ready Note that the LCD display will read Lam Adjust Temp whenever the laminator is heating up or cooling down to the prescribed temperature If you wish to change the temperature of the laminator you can adjust its temperature through the Lamination controls within the printer driver setup window see Section 6 D Once adjusted the new temperature settings will be sent down with the next print job along with the rest of the printer driver information Before printing begins the laminator will automatically adjust itself to the new temperature setting This new temperature setting will remain programmed within the printer until it is once again changed within the printer driver or until the printer is turned OFE Whenever the printer is turned OFE the laminator will automatically reset itself and return to its default temperature the next time the Section 5 Card Laminating 27 Pro L Card Printer User s Manual printer is turned ON Pressing the On Cancel button or disconnecting the printer s power cord both serve to reset the laminator to its default temperature The temperature setting within the printer driver however will stay the same until you change it CAUTION THE PRINTER S LAMINATION ROLLER CAN REACH TEMPERATURES EXCEEDING 350 F 175 C USE EXTREME C
46. e side of the cleaning card with the adhesive backing removed the sticky side is facing upward If the card is inserted with the sticky side facing downward it will stick to the Card Input Tray and will not feed Insert This End First Sticky Side Up Once the Cleaning Card is properly inserted into the Card Hopper hold down the On Cancel button and push the Cleaning Card into the printer until you feel the second gray feed roller grab and begin feeding the card Continue to hold down the On Cancel button until the Cleaning Card has fed completely through the printer Repeat this cleaning procedure if necessary After the cleaning procedure is finished re install media close the printer s Top Covers and turn the printer power OFF and ON to reset the printer NOTE Once you have completed the above cleaning procedure you should also clean the printer s Drive Rollers and Cleaning Roller Assembly according to the steps in the next procedures I CLEANING THE DRIVE ROLLERS The printer s Drive Rollers should be cleaned during every ribbon change or after every 250 prints This helps to prevent jams and maintain uninterrupted service Also perform this procedure if the roller is visibly dirty Use the following steps to clean the roller 1 2 3 4 Leave the printer power ON and open the Top Covers of the printer Remove the ribbon rolls and overlaminate rolls Locate the Drive Rollers Use a Cle
47. ear overlay panel O is also included to protect the dye sublimation images Dye sublimation images must have either an overlay panel or an overlaminate applied to them or they will quickly begin to wear or fade The following dye sublimation resin ribbon types are available Full Color YMCKO provides 250 prints 905588 gt This ribbon allows you to print full color photo ID cards along with resin black text and bar codes Bar codes printed with resin black can be read by both infra red and visible light bar code scanners Full Color YMCKOK provides 250 prints v NES o E This ribbon is intended to be used for dual sided printing By supplying two resin black panels this ribbon lets you print full color with resin black on one side and resin black only on the other without wasting an entirely new set of ribbon panels for the black only side An overlay panel O is also included to protect the side of the card with full color dye sublimation printing No overlay is necessary for the resin black only side Full Color YMCKK provides 250 prints This ribbon is intended to be used for dual sided printing By supplying two resin black panels this ribbon lets you print full color with resin black on one side and resin black only on the other without wasting an entirely new set of ribbon panels for the black only side Since no overlay panel is included this ri
48. ection 4 Ribbons and Cards 19 Pro L Card Printer User s Manual Resin Only Ribbons Resin only ribbons consist of a continuous roll of a single resin color No protective overlay panel O is provided since resin images do not require the protection of such an overlay The following resin only ribbon types are available Standard Resin Black K provides 1 000 prints Colored Resin provides 1 000 prints Premium Resin Black K provides 1 000 prints This ribbon provides high resin durability ideal for most general purpose monochrome ID card applications Resin black bar codes are readable by both infra red and visible light bar code scanners Several colored resin ribbons are available in a variety of colors for customizing or color coding resin only ID cards This ribbon provides maximum resin durability ideal for applications such as access control where cards are repeatedly swiped through a magnetic stripe reader Resin black bar codes are readable by both infra red and visible light bar code scanners Metallic Resin provides 1 000 prints Metallic resin ribbons are available for printing resin images with a metallic sheen Scratch Off Resin provides 1 000 prints A scratch off resin ribbon is available for printing over areas of a pre printed card in order to hide specific information such as a personal identification number Dye Sublimation Only Ribbons Dye sublimation only ribbons are
49. ecurity Image Select SmartShield Front Side SmartShield Back Side or SmartShield Both Sides to specify the side s of the card on which you would like your custom security image to appear If the No SmartShield option is selected your custom security image will not print even if it is encoded on your SmartGuard Access Card This is a convenient way of turning the SmartShield Security Feature on or off Note that it is not possible to apply an overlay and a SmartShield image to the same side of a card Pause for Low Ribbon When this option is selected the printer will beep pause and the Low Ribbon Clean message will display on the printer s LCD when approximately 10 prints remain on the print ribbon At this point you can either a replace the ribbon and press the Pause Resume button to continue printing with a new ribbon 44 Section 6 Using Your Card Printer Pro L Card Printer User s Manual or 5 leave the existing ribbon in the printer and press the Pause Resume button In the case of option b once the Pause Resume button is pressed the printer will continue printing until the end of the ribbon but will beep once and display the Low Ribbon Clean message before each print job It will not be necessary to press the Pause Resume button again to continue printing once it has been pressed initially during a batch print When this option is not selected the printer will beep and the Low Ribbon Clean message will di
50. ed PVC finish monochrome resin ribbon required for straight polyester cards Accepts up to 100 standard CR 80 PVC Cards Windows 3 1x Window 95 98 and Windows NT printer drivers Standard 8 bit Centronics type parallel ECP compatible 65 F to 80 F 18 C to 27 C Non condensing 20 60 10 44 H x 24 79 W x 10 94 D 265mmH x 630mmW x 278mmD 41 155 18 6 kg Safety standards UL 1950 CSA C2 2 and TUV GS IEC 950 Emissions standards FCC Class B CRC c1374 Class B and TUV EMC IEC 801 2 3 4 CISPR 22 Class 8 CE and BCIQ Class B Taiwan 100 240 VAC 50 Hz 60 Hz Section 10 Technical Specifications Appendix A Magnetic Stripe Encoding Module 0959090000999900099990009990000999090099900099990009999000909090900099090900090990909090202909090290090909006 0292909990909009090909090909090909096 5 ee MAGNETIC TRACK OPTIONS The card printer can be purchased with one of two types of factory installed Magnetic Stripe Encoding Modules The first most common type is an ISO Standard encoding module with a dual coercivity high or low encoding head The second is a 115 II Standard encoding module commonly used in Japan By default the printer driver is set to encode according to ISO standards onto high coercivity magnetic stripes 10 change the encoding mode coercivity setting or to modify the ISO standards for tracks 1 2 and 3 simply select the Magnetic Track Options tab or Magnetics butt
51. enance Supplies Required Standard Printhead Cleaning iii Expanded Printhead Cleaning ii Cleaning the Printer s Case Cleaning the Inside of the Printer sass Clearing a Card Jam ss Clearing a Ribbon or Overlaminate Jam sss Cleaning the Card Feed Rollers Cleaning the Drive Roller ss Maintaining the Cleaning Rollers S Section 8 Mechanical Adjustments A Adjusting the Card Input Guides B Adjusting the Internal Card Guides C Adjusting the Card Separator Flap EE D Adjusting the Laminator iii Section 9 Troubleshooting A Interpreting LCD Display Messages B General Troubleshooting Suggestions in Section 10 Technical Specifications Appendix A Magnetic Stripe Encoding Module A Magnetic Track Options B ISO Track Locations ss C Sending Track Information ss Appendix B Interfacing Information A Introductions ene alate B Centronics Type Parallel Interface Introduction Thank You for choosing the Pro L Card Printer This printer has been designed to provide you with stunning photo quality color output on a variety of different card sizes and thicknesses It offers many features which easily allow you to create full color photo ID cards complete with high resolution graphics text bar codes and much more A HOW YOUR CARD P
52. equired selection the Magnetic Track Options box displays the current set of customization options for the selected track Note that for most applications however the default settings of these options should not need to be changed Encoded Bit Density This option enables customization of the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected track The default ISO Standard selections for this option are Track 1 210 BPI Track 2 75 BPI Track 3 210 BPI Character Data Size This option enables customization of the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note this character size includes the parity bit if enabled The default ISO Standard selections for this option are Track 1 7 BPC Track 2 5 BPC Track 3 5 BPC Character ASCII Offset This option enables customization of the Character ASCII Offset used to encode the magnetic data on the currently selected track This character offset value is subtracted from the ASCII value of each magnetic stripe data character prior to encoding on the track The default ISO Standard selections for this option are Track 1 SPACE Track 2 ZERO Track 3 ZERO Appendix A Magnetic Stripe Encoding Module 85 Pro L Card Printer User s Manual Character Data Parity This option enables customization of the Character Data Parity used to encode the magnetic data on
53. er Printer Ready Indicates printer is ready to print Printing Indicates printer is printing Printing Yellow Indicates print ribbon s yellow panel is printing Printing Magenta Indicates print ribbon s magenta panel is printing Printing Cyan Indicates print ribbon s cyan panel is printing Printing Black Indicates the print ribbon s black panel is printing Printing Black 2 Indicates the print ribbon s second black panel is printing on the back side of card Printing Overlay Indicates print ribbon s overlay panel is printing Printing Resin Indicates a resin only ribbon is printing Section 9 Troubleshooting 69 70 Pro L Card Printer User s Manual TOP Line of LCD continued Message Printing Shield Rasterize Shield Indicates the SmartShield Security Image is printing Appears only if you are using the SmartGuard Security Feature Indicates the printer is loading the SmartShield security image from your SmartGuard Access Card into its memory Appears when a valid access card containing a SmartShield image is first inserted into the printer Note that if you named your SmartShield image the name will also appear along with this message on the bottom line of the LCD Display Appears only if you are using the SmartGuard Security Feature Solution Reading Key Data Indicates the printer is reading the data from your SmartGua
54. ess Pause Resume button to retry If failure continues call for technical assistance Head up Failed Printhead is unable to raise Press Pause Resume button to retry If failure continues call for technical assistance Invalid Key Card The SmartGuard Access Card is invalid or is inserted backwards or up side down Appears only if you are using the SmartGuard Security Feature Insert a valid SmartGuard Card or reinsert the card properly with the chip end down and facing you Invalid Password You have entered an invalid SmartGuard password Appears only if you are using the SmartGuard Security Feature Re enter the correct password using any of the standard keyboard characters Key Card Deleted Indicates the data on your SmartGuard Access Card was successfully deleted Appears only if you are using the SmartGuard Security Feature Section 9 Troubleshooting 67 68 Pro L Card Printer User s Manual TOP Line of LCD continued Message Key Card Ready Key Disabled Indicates SmartGuard or SmartShield data has successfully been encoded onto the SmartGuard Access Card Appears only if you are using the SmartGuard Security Feature Indicates the SmartGuard Security Feature has been disabled Appears only if you are using the SmartGuard Security Feature Solution Key Not Inserted You are trying to print without the SmartGuard Access Card inserted A
55. ess of the PolyGuard material you are using PolyGuard is available in either a 6 mil or a 1 mil thickness DO NOT apply the ribbon overlay when laminating with PolyGuard The Lamination window also provides options for controlling the Lamination Dwell Time or through put speed of a card in seconds inch as well as the Lamination Temperature The default settings for the Lamination Dwell Time and Temperature are preset for manufacturer recommended card stocks and overlaminate types Some adjustment to these settings may be required if using other brands of these supplies See Section 5 for additional overlaminate information After your selections have been made close out of the printer setup window You are now ready to go to an application program and print All printer driver options selected will stay the same until you change them Magnetic Track Options This option only applies if your printer has an optional Magnetic Stripe Encoding Module installed Select this option to control the magnetic stripe encoding process See Appendix A for more information about these options and on the printer s magnetic encoding process Section 6 Using Your Card Printer 43 Pro L Card Printer User s Manual Monitor See Color Matching Orientation Select either Portrait or Landscape Selecting Portrait causes the card to printin a vertical orientation Selecting Landscape causes the card to print in a horizontal orientation An icon
56. following steps to adjust both of the Internal Card Guides 1 Open both Top Covers of the printer by pressing the Cover Release Buttons Allow the covers to swing up and open Drive Rollers Internal Card Guide Screws Card Guides Card Guide Mounting Screws 2 Remove the ribbon and overlaminate rolls from the printer 58 Section 8 Mechanical Adjustments Pro L Card Printer User s Manual As you are looking inside the printer from the front locate the Internal Card Guide on the left hand side the lamination side of the printer This guide straddles the laminator s black Drive Roller Remove the single screw from the two holes residing to the immediate right of the laminator s Internal Card Guide With your left hand pull the laminator s spring loaded Internal Card Guide toward you If printing onto cards which are over 2 3 in width pull the Internal Card Guide back behind the top most hole the hole furthest from the front of the printer and re insert the screw into this hole Adjustment to the laminator s Internal Card Guide is now complete Now locate the Internal Card Guide on the right hand side the card input side of the printer Remove the single screw from the two holes residing to the immediate right of this Internal Card Guide With your left hand pull the spring loaded Internal Card Guide toward you If printing onto cards which are between 2 3 and 2 5 in width pull the Interna
57. g Kit With the card s adhesive backing paper removed slide the card in between the two rollers until all dust particles are removed from both rollers If you do not have a Cleaning Card use a piece of standard clear adhesive tape Use the sticky side of the tape to lift dust from the rollers Once all dust is removed from the rollers place the roller assembly back into the printer replace the ribbon and close the printer s cover Section 7 Maintenance 55 Pro L Card Printer User s Manual 56 Section 7 Maintenance Mechanical Adjustments 000600000000090000000900000000000000000900000909000099999 ecccccccccccccc20 The printer is pre set at the factory to consistently feed and print a standard CR 80 3 375 L x 2 125 W x 030 86mmL x 54mmW x 75mm card size When inserting cards which vary from this standard card size one should make slight adjustments to the Card Input Guides and to the Card Separator Flap for consistent card feeding and for best output quality This section explains how to make these adjustments and also how to adjust the printer s built in laminator for optimizing placement of the PolyGuard overlaminate A ADJUSTING THE CARD INPUT GUIDES Two Card Input Guides reside within the Card Hopper The left Card Input Guide as you are looking straight into the Card Hopper is adjustable to accommodate varying card widths To adjust this Card Input Guide refer to the following steps
58. hese characters to the string of magnetic track data If these characters are not added to the track data the text intended for the magnetic track will most likely appear as printed text on the card To avoid this track information must be entered as follows uon When entering track data the character is entered first followed by the track number 1 2 or 3 on which you intend to encode the data The data to be encoded should then follow The first character of this data string must be the track s specific Start Sentinel 55 and the last character must be the specific End Sentinel ES The characters or data in between the SS and ES can include all of the valid characters specific to each track The number of these characters however is limited by each track s maximum character capacity When segmenting track data the appropriate Field Separator FS must be used The following table shows the SS ES FS and the valid characters defined for each track Appendix A Magnetic Stripe Encoding Module 87 Pro L Card Printer User s Manual Maximum Start End Field Number of Sentinel Sentinel Separator Valid Characters Characters Track 1 i 0 9 A Z Punct ASCII 32 95 78 Track2 0 9 ASCII 48 63 39 Track3 0 9 ASCII 48 63 106 The following example illustrates how track data should be entered for tracks 1 2 and 3 Example Sending data to Track 1
59. if you do not use the unit for a long time Disconnect the cord by grasping the plug Never pull the cord itself B The unit is not disconnected from the main power source as long as the power transformer is plugged into the wall outlet even if the unit itself has been turned off W Do not disassemble the cabinet Refer servicing only to qualified personnel M Service personnel parts of this device may be damaged if exposed to static electrical discharges generated by various means such as walking on a carpeted floor To avoid potential damage always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground Or at a minimum make positive contact with the bare metal chassis of the printer with your hand prior to touching any internal electrical components Section 2 Safety Precautions 3 Pro L Card Printer User s Manual Sicherheitsma nahmen Machen Sie sich vor Inbetriebnahme des Ger ts mit den Sicherheitsma nahmen gr ndlich vertraut SICHERHEITSHINWEISE VORSICHT ZUR VERH TUNG VON FEUERGEFAHR ODER ELEKTRISCHEN SCHL GEN DAS GER T VOR REGEN ODER FEUCHTIGKEIT SCH TZEN UM DIE GEFAHR VON STROMSCHL GEN ZU VERHINDERN OBERE SEITLICHE UND HINTERE ABDECKUNG NICHT ABNEHMEN DAS GER T ENTH LT KEINE TEILE DIE VOM BENUTZER GEWARTET WERDEN K NNEN WARTUNGSARBEITEN D RFEN NUR VON QUALIFIZIERTEM FACHPERSONAL DURCHGEF HRT WERDEN W Das Ger t nur mit 10
60. ight is flashing a printer error has occurred Refer to the printer s LCD display for the specific type of error that occurred See also Section 9 A for a complete description of all possible LCD error prompts On Cancel Button The On Cancel button turns the printer power ON and OFF It also serves to cancel the current print job and reset the printer for the next print job if an unrecoverable print error has occurred If a card is left within the printer after a print job is canceled it will automatically be ejected when the printer is turned back ON With the Iop Cover s open this button can also be used to manually wind the feed rollers forward This is helpful when cleaning the printer or if clearing jammed media Pause Resume Button The Pause Resume button allows you to pause the printer at any time during operation Please note however that the printer will always finish its current task before pausing For example if the Pause Resume button is pressed in the middle of printing the magenta ribbon panel the printer will pause only after the entire magenta panel has printed The Ready LED Light will turn OFF when the printer is paused and ON again when operation is resumed With the Top Cover s open this button can also be used to manually wind the feed rollers backward This is helpful when cleaning the printer or if clearing jammed media Security Card Slot This is the slot in which a SmartGuard Access Card is inserted if you
61. illustrating a printed card helps represent the difference between the two Overlay This option is only applicable if you have selected a Ribbon Type with a clear overlay O panel If using such a ribbon select this option to display options for controlling how the ribbon s clear overlay panel will be applied The Overlay Side options enable the printer to place a clear protective overlay over the entire printable area of the given card size All dye sublimation prints must have either the ribbon s clear overlay panel or a separate overlaminate applied to them to prevent premature wear or fading Select the No Overlay option if you do not wish to apply an overlay or select Overlay Front Side Overlay Back Side or Overlay Both Sides to specify the side s of the card you would like to overlay If laminating with PolyGuard note that you MUST NOT apply the ribbon overlay to the side of the card that will be laminated since the overlay will interfere with the adhesion of the overlaminate Be sure to always double check these settings before printing For example if you selected the Laminate Front Side option from the Lamination controls DO NOT select the Overlay Front Side option This SmartShield Side options are only applicable if you are using the printer s optional SmartGuard Security Feature and you have enabled its SmartShield option If so you must select one of these SmartShield options in order to print your custom SmartShield S
62. inter to print up to but not over the punched area of the card This option does not apply to pre punched cards intended to be printed and worn in landscape orientation If you need to print over the entire area of a card in landscape orientation punch the slot after the card has printed D LOADING CARDS INTO THE PRINTER The printer will hold a maximum of 100 cards in its Card Hopper based on a standard CR 80 card size The Printer automatically feeds each card and adjusts to each card s particular size and thickness Significantly larger or thicker cards however may require slight printer adjustments for consistent printing See Section 8 for details on such adjustments To load the cards into the printer refer to the following steps 24 Section 4 Ribbons and Cards Pro L Card Printer User s Manual 1 Remove a stack of 100 or fewer cards from the card packaging Do not touch the area of the card where you intend to print Oil or dirt from your hands can impair print quality Open the Card Hopper Door located on the right hand side of the printer s exterior by grasping the top of the door and pulling down Allow the door to swing completely open Card Input Tray Card Input Guides Card Hopper Door Insert the stack of cards into the printer by depressing the spring loaded Card Input Tray and placing the cards between the Card Input Guides see Section 8 for further Card Inp
63. k on the back of a card using any of the Full Color YMCKO YMCKK or YMCKOK ribbons Selecting this option provides the most economical means of printing a dual sided card since a single set of ribbon panels is essentially split to print both the front and back sides of a card If using a YMCKO ribbon type the front of the card is printed with the ribbon s YMC panels and the back is printed with the K panel If using a YMCKK or YMCKOK ribbon type the front of the card is printed with the YMCK panels and the back is printed with the second K panel Note that this option is automatically enabled when the YMCKK or YMCKOK ribbon type is selected Also note that the Print Both Sides option is automatically enabled when this option is selected Use 32 bit Spooler Select this option for consistently faster print processing This option is only selectable if operating under Windows 95 or Windows 98 and if the included 32 Bit Print Spooler software has been installed When selected this option allows the printer driver to send all print jobs to the printer s 32 Bit Print Spooler rather than to the system spooler of Windows See Part C of this section for complete details on the 32 Bit Print Spooler This option and the 32 Bit Print Spooler software will not function in Windows 3 1x Write Direct to Port NOTE Selecting this option provides the fastest print processing when printing exclusively from Windows 3 1x When selected this option a
64. l Card Guide back behind the top most hole the hole furthest from the front of the printer and re insert the screw into this hole If printing onto cards between 2 5 and 2 6 in width loosen the Internal Card Guide s mounting screws shown above slide the Card Guide assembly all the way toward the front of the printer and retighten the screws Then pull the Internal Card Guide back behind the bottom most hole the hole closest to the front of the printer and re insert the screw into this hole Adjustment to the second Internal Card Guide is now complete C ADJUSTING THE CARD SEPARATOR FLAP The Card Separator Flap resides inside the printer and helps prevent two cards from feeding simultaneously This flap is adjustable to accommodate varying card thicknesses Although the Card Separator Flap will automatically adjust to slight card thickness variations a manual adjustment should be made in order for the printer to consistently feed single cards which vary from the standard CR 80 030 card thickness To adjust the Card Separator Flap refer to the following steps 1 Open the Card Hopper Door located on the right hand side of the printer s exterior by grasping the top of the door and pulling straight down Allow the door to swing completely open Remove all cards from the Card Hopper Open the top right cover of the printer by pressing its Cover Release Button Allow the cover to swing up and open Remove the ribb
65. llows the printer driver to bypass the Windows 3 1x Print Manager and to send all print data directly to the printer This option devotes all of your system resources to the current print job thereby increasing overall print speed When the print job is finished your system resources will again be released and devoted to the normal function of your on screen applications Depending upon the processing speed and brand of your computer you may or may not need to select this option when printing For most computers selecting this option will enhance the speed of the rasterizing and printing process In this case the Write Direct to Port option should be selected For some computers however this option may either not be supported by the particular brand of PC or simply may not be necessary due to the PC s fast processing speed In this case the Write Direct to Port option should not be selected This option will not function properly if using any type of external printer buffer When using a printer buffer all print jobs should be sent through the system print spooler or through the printer s 32 Bit Print Spooler for Windows 95 98 Section 6 Using Your Card Printer 7 48 Pro L Card Printer User s Manual E PRINTING A CARD Now that you ve set up the printer loaded media and installed the printer driver you re ready to print a card Follow these steps to print your first card NOTE If you are using the printer s optio
66. nal SmartGuard Security Feature you must insert a valid SmartGuard Access Card into the printer s Security Card Slot before attempting to complete the following steps If you are not using the SmartGuard feature you DO NOT need to insert an access card in order to begin printing 1 Go to the Windows application program in which you will be creating your cards and open or create a card format Once you are ready to print select Print Setup or the equivalent from the program s File menu to verify that the printer driver settings are correct for your card design Remember to select the proper Card Size and Ribbon Type and if applicable to verify that the proper magnetic and or lamination settings are selected After you ve properly configured the driver select the Print button from the application s Print screen The printer s RIP raster image processing begins The image processing time will vary depending upon the complexity of the image and the processing speed of your computer After the image is processed and sent to the printer the printer will feed in a card and print the first color yellow followed by the remaining colors magenta cyan and black If using a ribbon with a clear overlay the clear overlay panel will print immediately after the last color panel If printing onto the back side of a card encoding or applying an overlaminate the printer will finish these functions last then eject the card If everything l
67. ncluded with your printer or on the Software Installation CD If you would like to use this driver please go to www fargo com to download the driver and to get detailed installation instructions Installing The Printer Driver From The Software Installation CD 10 install the printer driver close down all other programs and insert the Software Installation CD into your computer s CD drive The CD will automatically open and prompt you to click on the photo of your specific printer model to begin installation NOTE If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD Follow the on screen instructions to complete installation Once installed the icon for your specific printer model will appear in the Printers folder E Pro L Card Printer The Online User s Guide will also automatically install along with the printer driver An icon for this will appear in the Start gt Programs gt Fargo folder Select this icon to open the Online User s Guide any time you have a question about operating your printer 22 Online User s Guide Installing Printer Driver Updates Occasionally new printer driver versions are released which have new or updated features Before installing an updated printer driver version always delete the existing printer driver version from your system To do this select Start Programs and point to the FAR
68. nd then the On Cancel button Press ON to Initialize Appears when the On Cancel button is pressed before a print job is sent when the printer is in its Ready mode Press the On Cancel button to restart the printer and return it to its Ready mode 76 Section 9 Troubleshooting Pro L Card Printer User s Manual B GENERAL TROUBLESHOOTING SUGGESTIONS The printer beeps just before each ribbon panel is printed This indicates the print ribbon is running low and that is will soon run out Print until the ribbon is gone and replace the ribbon when necessary see Section 4 B The printer doesn t seem to work at all Make sure that the power cord is plugged in securely on both ends and that the printer is ON Confirm power is applied by pressing the On Cancel button Also be sure the printer is ready The On and Ready LED lights should both be illuminated when the printer is ready to print Make certain that the printer cable is securely connected An error message in the software application telling you that the printer is not responding is usually due to a missing or defective parallel interface cable Pm having problems printing from Windows 95 98 oP D Print with either the 32 Bit Print Spooler or the Write Direct to Port option selected from within the printer driver setup see Section 6 C and 6 D for more information on these options In most cases one or the other of these o
69. ng resin images to be darker or more saturated This control can be helpful for fine tuning the saturation of resin text and bar codes When the Algebraic color matching option is selected all control options will display and can be adjusted When the None or Monitor option is selected only the Dye Sub Intensity and Resin Heat sliders will display Print Back Side Only Select this option to print only onto the back side of a card This option allows you to conveniently print the back side of preprinted cards which also must have their magnetic stripe or smart card chip encoded Be sure to load cards in the usual fashion as described in Section 4 D Note that when this option is selected the Print Both Sides option is automatically disabled Section 6 Using Your Card Printer 45 Pro L Card Printer User s Manual Print Both Sides Select this option to automatically print on both the front and back side of a card This option can be selected in conjunction with any application program which supports a multiple page document In other words your program must be able to send down two or more separate pages to be printed within the same document For example if you would like to print a full color ID format on the front of your card and monochrome text or bar codes on the back you would simply create the full color front side of the card on page 1 of your document and the monochrome back side on page 2 The printer driver will alway
70. number is entered The Horizontal adjustment moves the image more toward the card output side of the printer if a positive number is entered and more toward the card input side of the printer if a negative number is entered The maximum value for the Vertical adjustment is 10 pixels The maximum value for the Horizontal adjustment is 100 pixels 10 pixels about 03 8mm Section 6 Using Your Card Printer Pro L Card Printer User s Manual HINT NOTE Notice the direction the Vertical and Horizontal adjustment arrows point within the Printing Position window are representative of the direction the printed image moves on the card The Lamination Placement control allows you to adjust the horizontal position of the PolyGuard overlaminate This control functions in the exact same fashion as the Image Placement controls except only the horizontal position of the overlaminate requires adjustment To adjust the Lamination Placement click on the Horizontal adjustment arrows To move the overlaminate more toward the card output side of the printer enter a positive number To move the overlaminate more toward the card input side of the printer enter a negative number The maximum value for the Horizontal adjustment is 100 pixels 10 pixels about 03 8mm To adjust the Vertical placement of the PolyGuard overlaminate refer to Section 8 D Select the Sensors button to display options for calibrating the printer s Ribbon Sen
71. o not wish to save the last print job for reprint deselect this option To print a saved job simply select the Print button from the spooler s Current Job tab The Direct to Port Mode option is selected by default In most instances this option allows the spooler to send data to the printer at its optimum speed If however you experience problems when printing with this option selected simply deselect it and try your print job again The Job Queue tab appears only when a print job is being sent to the printer This tab tells you the name and status of each job in the queue and shows you the order in which the jobs will print if you have sent multiple jobs to the printer A control button is also provided which allows you to delete every job listed in the queue 10 delete the job currently being printed simply select the Cancel Print button under the Current Job tab D SETTING UP THE PRINTER DRIVER Once the appropriate printer driver has been installed you will need to set the driver up with the proper print options Although each of the included printer drivers displays the print options in a slightly different format the basic options are the same For this reason this section lists and describes each of the printer driver options in alphabetical order rather than displaying them in the order in which they appear within any one of the printer drivers 10 open the printer driver setup window please refer to the following steps fo
72. on from within the printer driver setup window The Magnetic Track Options will display Appendix A Magnetic Stripe Encoding Module 83 Pro L Card Printer User s Manual Gerd 5 Cad Pichaa Corals Hapai Tinck pen Dota Crest Alagredic Tut beaker oda iv Tmek T fuck track iv mn 358 4 uct Louis da Danis Denis Sr 5 ca ER M BB C Low La Fasa Tii 088 285 bean Dispis Feb Y ALR i fin Ponta iF psen Page Pari T dd Fre E iay ASO DFe creme i pe Encoding Mode Coercivity Track Selection Use the Encoding Mode option to specify which magnetic encoding standard you would like to use The JIS II option provides encoding compatibility with the JIS C 6220 Type II cards commonly used in Japan When the JIS II mode is selected only track 2 will be encoded Note that no encoding customization options are available with the JIS II mode The ISO option provides encoding capability for either high or low coercivity cards on tracks 1 2 and 3 and is the industry s most standard mode of magnetic encoding Use the Coercivity option to select the type of magnetic stripe you would like to encode If your application requires customization of the standard ISO encoding process use the Track Selection option to specify which track you would like to configure through the Magnetic Track Options Although the default ISO Magne
73. on from the printer Section 8 Mechanical Adjustments 59 Pro L Card Printer User s Manual 5 As you are looking straight into the Card Hopper locate the two single screws which reside in the upper corners of the back plate of the Card Hopper You will find one screw to the right of the right Card Input Guide and one screw to the left of the left Card Input Guide Loosen these screws Card Input Guides Metal Roller Card Input Tray Card Feed Roller Card Input Hopper Door Back Plate Screws 6 As you are looking inside the printer from the front locate the two single screws located just to the left of each end of the first Card Feed Roller Rotate these screws to adjust the Card Separator Flap Card Flap Card Adjustment Feed Screws Roller o Cleaning Roller Assembly 60 Section 8 Mechanical Adjustments Pro L Card Printer User s Manual 10 Rotate the screws clockwise to move the Card Separator Flap upward or counter clockwise to move the flap downward If inserting thicker cards move the Card Separator Flap downward If inserting thinner cards move the flap upwards When adjusted properly the space between the Card Separator Flap and the first Card Feed Roller should be approximatel
74. ons and still do not fit within the Card Guides you may need to adjust the Card Input Guides See Section 8 A for adjustment instructions Section 9 Troubleshooting 79 Pro L Card Printer User s Manual 80 Section 9 Troubleshooting Printing Method Printing Resolution Colors Print Speed Printing Area Accepted Card Width Accepted Card Length Accepted Card Thickness Specifications 000000090000090000900900000000000090090000900000000000090000090000000000000000000000 009090000009900000990909 Technical Dye sublimation resin thermal transfer 300 dpi 11 8 dots mm Up to 16 7 million Approximately 8 seconds K Approximately 30 seconds YMCKO Additional 20 seconds required if applying PolyGuard overlaminate Standard CR 80 Card Card Size 2 125 54mm x 3 375 85 6mm Print Area 2 11 53 5mm x 3 37 85 5mm Oversize Card Card Size 2 36 60mm x 3 62 92mm Print Area 2 24 56 9mm x 3 37 85 5mm 2 1 to 2 63 W 53mm to 67mmW Single Sided 3 25 to 3 88 L 82mm to 98mmL Double Sided 3 25 to 3 37 L 82mm to 85 3mmL 010 to 040 254mm to 1 02mm Section 10 Technical Specifications 81 62 Pro L Card Printer User s Manual Card Types Card Capacity Software Driver Interface Operating Temperature Humidity Dimensions Weight Agency Listings Supply Voltage Supply Frequency PVC or Polyester cards with polish
75. ooks good you ve successfully completed set up initial testing and printing with your card printer Please refer to the remaining sections of this manual for important information on printer maintenance mechanical adjustments and troubleshooting Section 6 Using Your Card Printer sc coco scene co ossos 05250999900999900999900099900990990 090 999 0990909 990909 99 6 Maintenance Your card printer is built to require a minimum amount of maintenance Nevertheless there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance Use the following illustration of your printer to locate the items discussed within this section Cleaning Drive Roller Supply Ribbon Rollers Assembly Drive Hubs Card Flipping Mechanism Card Feeder Rollers Printhead Printhead Assembly Section 7 Maintenance 49 Pro L Card Printer User s Manual A SUPPLIES REQUIRED For the maintenance procedures outlined in this section you will need the following items E Isopropyl alcohol EH Acetone W Standard clear adhesive tape or masking tape W Soft lint free cloth Or to make these maintenance procedures more convenient a Printer Cleaning Kit is available from your authorized reseller This optional kit includes the following M Printhead Cleaning Pens pre moistened with 99 99 isopropyl alcohol for cleaning your printer s printhead W Cleaning Cards wi
76. p right cover by pressing its Cover Release Button 2 If you observe dust and or other particles laying on the top surface of the ribbon manually roll it up into the take up roll Occasionally dust may settle on the top surface of the ribbon and cause print quality problems 3 Use a Printhead Cleaning Pen from the Printer Cleaning Kit or a soft lint free cloth slightly moistened with isopropyl alcohol to wipe dust and other accumulated particles off the surface of the printhead If using a cloth be extremely careful not to use too much alcohol It must not be allowed to drip into the printer 4 Once the printhead is completely dry shut the cover If a streak persists perform the steps in Part C C EXPANDED PRINTHEAD CLEANING Perform if you have a streak on the printed output that can t be solved by the Standard Printhead Cleaning procedure To maintain your printer s high quality of printing this procedure should also be performed approximately every 2 500 prints as part of the printer s general maintenance program 1 Open the printer s top right cover by pressing its Cover Release Button 2 Usea soft lint free cloth slightly moistened with acetone to wipe off the surface of the printhead Be extremely careful not to use too much acetone It must not be allowed to drip into the printer CAUTION ACETONE IS A VERY POWERFUL SOLVENT DO NOT APPLY ACETONE TO ANY OTHER AREA OF THE PRINTER SINCE IT WILL DESTROY THE FINISH
77. photos to be printed at about the same size at which they were captured The printing gets cut off or is not centered on the card Check that the correct Card Size option is selected in the printer driver setup Improper card size settings will always send your image to the wrong area of the card see Section 6 D If the Card Size option is set properly and the printing is still cut off or not centered use the Calibrate Image Placement option within the printer driver to precisely center the image see Section 6 D Section 9 Troubleshooting Pro L Card Printer User s Manual Two or more cards feed at the same time sure the cards you are using are not sticking together Manually separate the cards if you suspect they are sticking to one another If separating cards remember not to touch the surface of the card where you intend to print since dirt or oil from your hands will impair print quality W You may need to adjust the Card Separator Flap if feeding cards varying from the standard CR 80 3 375 L x 2 125 W x 030 85 6mmL x 54 0mmW card size See Section 8 C for adjustment instructions I can t get the cards in between the Card Input Guides E You may be trying to load cards that are too large Be sure the cards being loaded are within the accepted card sizes of 2 1 W x 3 0 L 53mmW x 76mmL to 2 6 W x 3 7 L 66mmW x 94mmL If the cards you are loading are within these specificati
78. ppears only if you are using the SmartGuard Security Feature Insert a valid SmartGuard Access Card Low Ribbon Clean Indicates the print ribbon will soon run out and that the printer should be cleaned Print until the ribbon is gone and replace it Also perform recommended printer maintenance according to Section 7 Mag Encoding Indicates Mag Stripe is being encoded Mag Verify Error The mag stripe was not encoded properly Press the Pause Resume button to resume encoding Mag Verifying Indicates data on mag stripe is being verified Section 9 Troubleshooting Pro L Card Printer User s Manual TOP Line of LCD continued Message Solution No Shield Loaded You are trying to print If using the SmartGuard with the printer driver s feature insert an access card SmartShield option selected which contains a SmartShield even though you a are image or encode a not using the optional SmartShield image onto the SmartGuard Security current card and try your Feature or b if using the print job again If you do not SmartGuard feature you wish to print a SmartShield do not have a SmartShield image simply deselect the image encoded onto the printer driver s SmartShield SmartGuard Access Card option currently inserted into the printer Print Cover Open The top right cover is not Check that nothing is blocking properly shut the cover from being shut and close the cov
79. printing path under the printer s top right cover Card Jam Smart A card is jammed in the Clear the jam according to smart card encoding the instructions in Section 7 E module beneath the Card Flipping Mechanism Card Out Not Fed Either the Card Hopper is Load more blank cards if out out of cards or the printer see Section 4 D Press the is unable to feed a card in Pause Resume button to from the Card Hopper continue If the cards won t feed check the following Be sure the cards fall within the 010 to 040 accepted card thickness range If feeding thicker cards you may need to adjust the Card Separator Flap as described in Section 8 C The in feed rollers may be dirty Clean these rollers according to the directions in Section 7 H Be sure the cards you are using are not sticking together Manually separate the cards if you suspect they are sticking to one another 66 Section 9 Troubleshooting Pro L Card Printer User s Manual TOP Line of LCD continued Message Clearing Jam Feeding Card Flipper Jam Flipping Card Cause Indicates error or jam is being cleared Indicates card is feeding properly Card Flipping Mechanism is unable to rotate Indicates card is being flipped for backside printing Solution Clear any obstruction and press Pause Resume button to continue printing Head down Failed Printhead is unable to lower Pr
80. ptions will provide the best results when printing from Windows 95 98 Due to the wide variety of PC hardware and software configurations however some systems may print more effectively through the system spooler of Windows 95 98 If you choose not to print with either the 32 Bit Print Spooler or the Write Direct to Port option selected but instead wish to print through the Windows system spooler the following steps will help you optimize your system for printing Click the Start button point to Settings and select Printers When the Printers window appears click on the Pro L Card Printer icon using the right mouse button and select the Properties option Select the Details tab then select the Spool Settings button Select the Print directly to the printer option and click on OK Again from the Details tab select the Port Settings button Deselect both the Check Port state before printing option and the Spool MS DOS print jobs option and click on OK Increase the Transmission retry value of the Details tab from 45 to 900 Click on OK to close the Properties window Section 9 Troubleshooting 77 78 Pro L Card Printer User s Manual The PolyGuard overlaminate is not centered on my card When applying the PolyGuard overlaminate you may find that the individual polyester chips from the overlaminate roll may be slightly off center when applied to a card This is due to slight variations in the position of the chips on e
81. r your specific operating system Section 6 Using Your Card Printer Pro L Card Printer User s Manual Windows 95 98 1 Click the Start button point to Settings and select Printers 2 Click on the Pro L Card Printer icon with the right mouse button and select Properties tinpe jimi pere ro piers emia Windows NT 1 Click the Start button point to Settings and select Printers 2 Click on the Pro L Card Printer icon with the right mouse button and select Document Defaults 3 Click on the Advanced tab of the Document Settings window ETC Den Propecia TT Akrami ai Pro L Card Printer Document Settings e Tela EEE NOTE Most applications allow you to change these same printer driver options from their own Print screens This means that you don t have to go back to the main printer setup window each time you want to change a setting or option in the printer driver These applications will usually give you the same choices and options but in a slightly altered format Section 6 Using Your Card Printer 37 38 Pro L Card Printer User s Manual To change or verify the appropriate printer driver options for your print job please refer to the following descriptions given in alphabetical order Algebraic See Color Matching Buffer Single Card Select this option to force the printer s memory to buffer or hold only one print job at a time Thi
82. rd Access Card Appears when a valid access card is first inserted into the printer Appears only if you are using the SmartGuard Security Feature Rib Calib Failed Your attempt at calibrating the ribbon sensor through the printer driver has failed Be sure the ribbon is removed and that the printer s Top Covers are closed Try calibrating again Section 9 Troubleshooting Pro L Card Printer User s Manual TOP Line of LCD continued Message Solution Ribbon Error Out The print ribbon is either Install a new ribbon if out out or a ribbon error has see Section 4 B Press the occurred Pause Resume button to continue If an error has occurred check the following Is the proper ribbon type installed according to the Ribbon Type option selected in the printer driver see Section 6 D Is the ribbon installed properly according to Section 4 B Is the ribbon broken If so repair according to Section 7 G step 3 If the proper ribbon type is installed and the ribbon just seems to wind and wind try recalibrating the Ribbon Sensor see Section 6 D Ribbon Jam Out The print ribbon has Install a new ribbon if out see become jammed in the Section 4 8 If jammed clear printer rollers is stuck the jam according to the to the surface of the card instructions in Section 7 G or is out Also see the following prevention tips If the ribbon is sticking to the card check to see
83. rinting bar codes since only resin black bar codes can be read by both infra red and visible light bar code scanners Composite or dye sublimation black bar codes can only be read by visible light bar code scanners In some cases however this print method may not be acceptable If for example you are printing bar codes which are not TrueType bar codes but rather bitmap bar codes such bar codes will be printed as a composite black Oe with the YMC panels only In addition when printing from certain application programs the printer driver is also forced to print all objects even black text or bar codes with the yellow magenta and cyan color panels This happens because some application programs interpret both text and image objects as bitmapped images If your particular application program does not differentiate between TrueType text and image objects or if you are printing bitmap bar codes select the K Panel Graphics print option This option forces the printer driver to print all of the black within text bar codes or bitmapped images with all four of the ribbon s YMCK panels K Panel Only 95 99 These option are only active when the K Panel Graphics options is selected Selecting either of the K Panel Only options forces all of the black within text bar codes or bitmap images to be printed only with the ribbon s resin black K panel i e without the YMC composite black underneath This increases the precision of printed
84. rlaminate into the printer CAUTION DO NOT TOUCH THE METAL LAMINATION SHIELD OR THE LAMINATION ROLLER WHEN LOADING OVERLAMINATE YOU WILL BURN YOURSELF 1 Remove the overlaminate from its packaging 28 Section 5 Card Laminating Pro L Card Printer User s Manual 2 The supply end of the overlaminate roll is the side containing the fresh unused portion of the overlaminate The take up end is the other side Supply Take up 3 Open the top left cover of the printer by pressing its Cover Release Button Allow the cover to swing up and open 4 With the cover open place the supply end of the overlaminate roll in between the two black Lamination Drive Hubs located just to the left of the printer s Card Flipping Mechanism Make certain that the overlaminate material is fed from underneath the roll HINT The Lamination Drive Hub nearest you as you are looking into the printer from the front is spring loaded Use the end of the roll s supply core to push in this hub when inserting the overlaminate roll Take up Supply Lamination Lamination Card Flipping Drive Hubs Drive Hubs Mechanism Section 5 Card Laminating 29 Pro L Card Printer User s Manual 5 Place the take up end of the roll in between the two black Lamination Drive Hubs located on the far left hand side of the printer s interior Load the take up end of the roll just as you loaded the supply end in step 4 When loaded properly the overlamina
85. rom the Software Installation CD To do so close down all other programs and insert the Software Installation CD into your computer s CD drive The CD will automatically open and prompt you to click on the photo of your specific printer model to begin installation Section 6 Using Your Card Printer Pro L Card Printer User s Manual NOTE If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD Follow the on screen instructions to complete installation Once installed the 32 Bit Print Spooler icon will appear in the Start gt Programs gt Fargo folder Ai 32 Bit Print Spooler NOTE Occasionally new 32 Bit Print Spooler versions are released which have new or updated features Before installing updated 32 Bit Print Spooler versions always uninstall the existing print spooler version from your system To do this simply select 32 Bit Print Spooler from the list of programs in the Add Remove Programs Properties window and click on the Add Remove button 10 print with the 32 Bit Print Spooler you must select the Use 32 Bit Spooler option from within the printer driver setup window as described in Part D of this section When this option is selected the print spooler will automatically open and close with the start and finish of each print job NOTE You can also manually open the 32 Bit Print Spooler simply by selec
86. s if you would like the printer driver to make color corrections based on the Algebraic option but with special intensity settings which are optimized for highlighting darker skin tones Select Monitor if you would like the printer driver to make color corrections similar to the Algebraic option but through a more complex color matching algorithm This option shifts colors more radically so the colors in your image will more closely match how they appear on your monitor The FargoColor option is only available when the printer s optional color matching software upgrade has been installed Select this option to enable color matching profiles written specifically for your printer The FargoColor option Section 6 Using Your Card Printer Pro L Card Printer User s Manual automatically adjusts the color of your image according to preconfigured printer profiles and default system profiles This results in a very precise color match compliant with ICC standards Please note that since the FargoColor option is intended to match photographic color hues as closely as possible you may notice that some colors may appear slightly muted when printing simple spot colors Controls See Picture Controls Disable Printing Selecting this option disables the printing capabilities of the printer yet still allows the printer to laminate and or encode cards This option is useful if you would like to encode re encode or laminate preprinted card
87. s option should only need to be selected if you are printing to multiple printers sharing print jobs over a network In this case this option assures all print jobs are evenly shared by all printers Normally when this option is not selected the printer s memory will buffer as many print jobs as it can until the printer memory is full This is ideal for most applications where printers are not networked together Calibrate Select this option to display settings for calibrating the Image and Lamination Placement as well as the printer s ribbon and lamination sensors The Image Placement controls allow you to adjust the position of the overall print area to be precisely centered on a card To adjust the Image Placement values click on the Vertical and Horizontal adjustment arrows When adjusting these values keep in mind that cards always remain in the same position as they travel through the printer The diagram below represents how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered Rear of Printer 1 Vertical Horizontal Horizontal Card Output Card Input Side of Printer qm Side of Printer Vertical 1 00000000000000000000000000000000000000 Front of Printer As you can see the Vertical adjustment moves the image more toward the rear of the printer if a positive number is entered and more toward the front of the printer if a negative
88. s place all odd numbered pages on the front side of the card and all even numbered pages on the back side Print Edge to Edge Select this option to print full bleed images all the way out to the edge of a card When this option is not selected the printer will automatically place a non printable margin of about 10 2 54mm around the entire perimeter of a card If you have selected this option and you are still getting a slight non printable border along one or two edges of the card select the Calibrate button to fine tune the position of your printed image Please note that it is not possible to print edge to edge on 10 mil 010 254mm cards Resin Heat See Picture Controls Ribbon Sensor See Calibrate Ribbon Type Click on the Ribbon Type down arrow list of ribbon selections will appear Select the ribbon type option that s appropriate for the type of ribbon you are using See Section 4 A for complete ribbon information Rotate 180 Degrees This option allows you to rotate your image 180 degrees when printed Select this option if you wish to change the position of your image in relation to the set location of a card s magnetic stripe Self Test See Calibrate Sensors See Calibrate 46 Section 6 Using Your Card Printer Pro L Card Printer User s Manual SmartShield See Overlay Split Ribbon Print Select this option to automatically print full color on the front of a card and resin blac
89. s which can be read by both infra red and visible light bar code scanners It is also the process used to print ultra fast one color ID cards Like dye sublimation this process uses the same thermal printhead to transfer color from the ribbon roll to the card The difference however is that solid dots of color are transferred in the form of a resin based ink which fuses to the surface of the card when heated This produces very durable single color images For more information on resin ribbons please refer to Section 4 A B SPECIAL FEATURES Your card printer has many distinct advantages over other card printers Its 100 card capacity card hopper allows for automatic card feeding which reduces the time and personnel required to create a photo ID card In addition the printer offers W Automatic dual sided printing in full color or monochrome W Simultaneous dye sublimation resin thermal transfer printing capability for printing continuous tone photos and crisp readable bar codes Optional SmartGuard Security Feature for controlling printing access Thermal Transfer Film or PolyGuard polyester chip overlaminate capabilities Optional magnetic stripe or smart card encoding capabilities A fast print speed of 30 seconds per full color card Fast 32 bit print spooler for Windows 95 98 Dual sided card cleaning system Upgradable memory Optional color matching software Optional Ethernet network support And best of all operation of
90. s without wasting additional time effort or printing supplies When printing with this option selected all print data will not be sent to the printer while all encoding or laminating instructions will be sent according to how they are configure within the printer driver Dither Mode This option only effects objects printed with a monochrome resin ribbon type or those objects printed on the back side of a card with the monochrome resin panel of a full color ribbon Click on the Dither Mode down arrow and select the appropriate dither method according to the type of image you are printing Dye Sub Intensity See Picture Controls FargoColor See Color Matching Image Placement See Calibrate K Panel Graphics In most application programs when printing with a Full Color YMCKO ribbon the printer driver prints all bitmap images with the ribbon s yellow magenta and cyan color panels YMC Any black contained in these bitmap images is printed by combining equal amounts of yellow magenta and cyan This type of black is called a composite black The resin black K panel of the ribbon is only used when printing TrueType black text and TrueType bar codes Section 6 Using Your Card Printer 41 Pro L Card Printer User s Manual The printer driver distinguishes between text and image objects in order for TrueType black text and bar codes to always be printed with a true resin black Resin black is essential when p
91. sing the On Cancel button will reboot the printer and cancel all jobs within the printer s memory In this case you must also cancel and resend the print jobs from your computer Section 7 Maintenance Pro L Card Printer User s Manual 6 CLEARING A RIBBON OR OVERLAMINATE JAM If the ribbon or overlaminate becomes stuck to a card or jammed inside the printer the LCD Display will indicate that it is jammed Refer to the following steps to clear the jam 1 Leave the power ON and open the printer s Top Covers as necessary 2 Remove the Take Up core the side with used ribbon or overlaminate on it from in between the two black Drive Hubs 3 Steadily pull the ribbon or overlaminate free from where it is jammed If stuck to a card pull the ribbon or overlaminate off the card and throw the card away If it is jammed underneath the rollers press and hold down the printer s Pause Resume button as you gently pull up on the ribbon or overlaminate Do not jerk the ribbon or overlaminate to free it since this will increase the chance of breaking it If it does happen to break simply tape the broken end of the supply roll directly onto the take up roll Then wind a few inches worth of ribbon or overlaminate from the supply roll onto the take up roll Be sure the ribbon or overlaminate is passing beneath both the supply and take up rolls 4 Once the jam is cleared replace media close the Top Covers and press the On Cancel
92. sor and its Lamination Sensor Although rare the sensors may need to be occasionally recalibrated according to the instructions given the in the Calibration window Recalibrate the Ribbon Sensor if the printer seems to skip ribbon panels print ribbon panels out of the usual YMCK order resulting in strangely colored output or simply wind the ribbon until the printer s Ready LED light flashes Likewise recalibrate the Lamination Sensor if the printer seems to skip PolyGuard chips or wind the PolyGuard roll until the printer s Ready LED light flashes The Calibrate option also allows you to send a simple self test print to the printer by clicking on the Self Test button This function will send a file named PROLTEST PRN which is automatically installed with the printer driver and stored in the c Windows System directory You must have a Full Color YMCKO ribbon installed when printing the default test print This test print procedure can be helpful in assuring that your computer is effectively communicating with the printer and that the printer is functioning properly If you would like to bypass your computer and print a self test directly from the printer see the self test procedure described in Section 4 E If you would like to send your own test file simply create a PRN file name it PROLTEST PRN and save it in the c Windows System directory in place of the existing test file Be sure the appropriate print supplies are inst
93. splay on the printer s LCD when approximately 10 prints remain on the print ribbon however the printer will not pause Instead it will continue printing until the end of the ribbon and will beep once and display the Low Ribbon Clean message before each print job Picture Controls Select this button to display options for controlling the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Magenta and Cyan In most cases the default settings of these options will suffice To control the overall darkness and lightness of the printed image adjust the Dye Sub Intensity slide by clicking and dragging the slide s box or by clicking on the left and right arrows Moving the slide to the left causes less heat to be used in the printing process thus generating a lighter print Moving the slide to the right causes more heat to be used thus generating a darker print This slide only affects those images printed with dye sublimation ribbon panels YMCB As a result this slide will not appear if printing with a resin only ribbon To control the amount of heat the printer uses when printing with the resin black panel s of a full color ribbon or when printing with a resin only ribbon adjust the Resin Heat slide Moving the slide to the left causes less heat to be used in the printing process causing resin images to be lighter or less saturated Moving the slide to the right causes more heat to be used causi
94. t color transfer Likewise some smart card chips are raised slightly above the cards surface which also results in poor color transfer For information on card brands suitable for direct to card dye sublimation printing contact your authorized reseller IMPORTANT Never run cards with a contaminated dull or uneven surface through the printer Printing onto such cards will ultimately lead to poor print quality and will greatly reduce the life of your printhead In addition always store your card stock in its original packaging or in a clean dust free container Do not print onto cards which have been dropped or soiled Printhead damage caused by contaminated or poor quality cards will automatically void the printhead s factory warranty NOTE If printing onto smart cards it is not recommended that you print over the area of the card containing the smart card chip as this could damage both the smart chip and the printhead For best results when printing onto smart cards use cards with a recessed chip and select either the Smart Card or Smart Chip card size option from within your printer driver setup see Section 6 D for printer driver information Likewise if printing onto cards with a pre punched slot do not print over the area of the card with the punched slot To avoid this area when printing in portrait orientation select the Punch Offset card size option from within your printer driver setup When selected this option allows the pr
95. te material should feed underneath both ends of the overlaminate roll Supply Roll Take up Roll Sons 6 Close the cover When you start to print the Lamination Drive Hubs will automatically engage the overlaminate core notches IMPORTANT Do not reverse the overlaminate roll Damage may occur to the lamination roller 30 Section 5 Card Laminating Using Your Card Printer EEE EEE EEE EEE EEE 0590909000000909 9000906 9000999900 009990 0900909099 6 CONNECTING THE PRINTER TO YOUR COMPUTER Your card printer is designed to be used with nearly any IBM PC or compatible running Windows 3 1x Windows 95 98 or Windows NT A minimum of a 486 DX class computer with 8MB RAM or higher is required For best performance a Pentium class computer with 32 MB RAM or higher is recommended The printer is equipped with an ECP compatible high speed Centronics parallel port This port is the means through which the printer receives data from your computer 10 connect the printer to your computer obtain a shielded bi directional parallel cable and refer to the following steps 1 Connect the Centronics type parallel side to the printer Snap the fastening clips into place Parallel Port le Section 6 Using Your Card Printer 31 32 Pro L Card Printer User s Manual NOTE The extra port shown in the previous illustra
96. th an adhesive backing for automatically cleaning your printer s gray card feed rollers and cleaning rollers W Cleaning Pads pre moistened with 99 99 isopropyl alcohol for cleaning your printer s drive roller and general inside area IMPORTANT 1 Never use a sharp tool or abrasive object of any kind to clean the printhead You will damage the printhead 2 Watches rings bracelets and other jewelry can damage the printhead if accidentally bumped against it For best results remove such items before touching any internal components of printer 3 As with amy electronic device internal components of the printer such as the printhead may be damaged if exposed to static electrical discharges To avoid potential damage always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground Or at a minimum make positive contact with the bare metal chassis of the printer with your hand prior to touching any internal electrical components 50 Section 7 Maintenance Pro L Card Printer User s Manual B STANDARD PRINTHEAD CLEANING This procedure should be performed if you notice a streak on the card where color was not transferred This procedure should also be performed during every ribbon change or after every 250 prints in order to maintain consistent print quality The printhead is located near the center of the opened Top Cover assembly 1 Open the printer s to
97. the currently selected track The default ISO Standard selections for this option are Track 1 ODD Track 2 ODD Track 3 ODD LRC Generation Mode This option enables customization of the LRC Generation Mode used to encode the magnetic data on the currently selected track The default ISO Standard selections for this option are Track 1 EVEN Track 2 EVEN Track 3 EVEN Three other general encoding options are also available The Verify option instructs the printer to verify that all magnetic data has been correctly encoded on each card If this option is selected any verify errors will cause the printer to signal an error condition If this option is not selected the verify pass will not be executed This option is selectable for both ISO and JIS II encoding modes The Shift Data Left option is applied to all tracks when selected This option shifts the recorded magnetic data to the left hand end of the card This is useful in situations that require cards to be readable with insert type readers that may not be able to read the right hand edge of the card The Encode Before Print option instructs the printer to encode the card first before anything is printed When this option is not selected the printer will encode the card after it has been printed Encoding the card before printing takes a few seconds longer but prevents you from wasting a printed card if the magnetic stripe is unable to be encoded For fastest throughput
98. tic Track Options should be correct for almost all applications these options can be customized if your application requires it Please note that all options must be changed separately for each of the three individual tracks If you would like to set these options back to the ISO standard settings once they have been changed simply select the Default Format button for each of the separate tracks Please refer to the following for a description of all Magnetic Track Options IMPORTANT The Magnetic Track Selections are used only for configuring the way in which each of the three magnetic tracks will encode They DO NOT designate which tracks the printer will encode for example if you would like to encode only Track 2 This must be done through your specific software program Also note that although the printer driver will remember the settings you specified for each of the three tracks the printer driver will always default to displaying the options for Track 1 whenever the printer driver setup screen is first opened 84 Appendix A Magnetic Stripe Encoding Module Pro L Card Printer User s Manual Magnetic Track Options Use these options to customize the ISO encoded data format for each of the magnetic stripe s three tracks Remember that each track must be customized independently of the other two This means you must specify which of the three tracks to customize by selecting one of the three track options After making the r
99. ting its icon from the Start gt Programs gt Fargo folder When the 32 Bit Print Spooler is running its icon will appear in the Windows 95 98 Task Bar During a print job it is sometimes helpful to click on this icon to bring the 32 Bit Print Spooler status window to the foreground of your application This window provides a number of details about the print jobs being sent to the printer kin 5 99 M iur ra Let fia Cary iol el EEE The Current Job tab tells you the name and size of the file printing the progress of the overall print job as well as the total number of copies left to print It also provides buttons which allow you to pause or cancel the print job at any time during the printing process The Settings tab tells you the port and printer to which you are printing and allows you to configure the timeout settings In most instances these settings will rarely need to be changed This tab also provides two other options called Save last job for reprint and Direct to Port Mode Section 6 Using Your Card Printer 35 36 Pro L Card Printer User s Manual When the Save last job for reprint option is selected the 32 Bit Print Spooler will automatically save the last print job you sent to the printer and allow you to instantly reprint the job without the delay of having to reprocess it The print job will be saved in the spooler until another print job is sent and saved over it If you d
100. tion is an Auxiliary Port subminiature D connector included and used only on units equipped with an optional smart card contact station If your unit is equipped with a contact station and you have questions regarding its use please contact your authorized reseller 2 Connect the other side to the back of your PC at the PARALLEL connector The printer must have its Ready LED light illuminated to receive data If the light is not ON press the Pause Resume button B INSTALLING THE WINDOWS PRINTER DRIVER Your card printer can be used with virtually any Microsoft Windows 3 1x Windows 95 98 Windows NT 4 0 or Windows 2000 software application program This is accomplished through what is called a printer driver The printer driver is simply software which gives the printer all the information needed for printing The printer driver software is located on the Software Installation CD included with your printer If you are reading this on your computer screen from the Online User s Guide you have already installed the printer driver and this guide using this CD If you would like to provide others with these instructions however the following describes how to install the printer driver for the first time The latter part of this section also describes how to install printer driver updates Section 6 Using Your Card Printer Pro L Card Printer User s Manual NOTE The Windows 3 1 printer driver is not i
101. tructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re orient or relocate the receiving antenna E Increase the separation between the equipment and receiver B Connect the equipment into an outlet on a circuit different from that to which the receiver is connected m Consult the dealer or an experienced radio TV technician for help E Use of a shielded cable is required to comply with the Class A limits of Part 15 of the FCC Rules You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate and or obtain warranty service for this equipment For Users in Canada This digital apparatus does not exceed the Class B limits for radio noise for digital apparatus set out on the Radio Interference Regulations of the Canadian Department of Communications Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada For Users in Taiwan
102. ut Guide information Always load cards with the top or primary print side facing up If inserting cards with a magnetic stripe be sure that the magnetic stripe is positioned downward and that the stripe is oriented toward the rear of the printer If inserting smart cards or cards with a pre punched slot be sure the smart card chip is positioned upward and that the chip or slotted end of the card is inserted first Card Input Tray Section 4 Ribbons and Cards 25 Pro L Card Printer User s Manual 4 Once the cards have been inserted remove the top card and throw it away if you suspect it has been contaminated with oil from your fingertips Close the Card Hopper Door The cards will automatically feed off the top of the stack NOTE The printer s 100 card capacity is figured using a standard CR 80 3 375 L x 2 125 W x 030 85 6mmL x 54 0mmW x 75mm card size Please be aware of this when inserting cards of varying thicknesses E RUNNING THE SELF TEST A self test should now be performed to check for proper operation of the printer The standard self test function requires only that a full color ribbon and at least one card is installed The standard self test function prints onto both sides of a card but does not utilize any of the printer s ribbon overlay or overlaminate capabilities Note that if printing with a full color ribbon with a resin black panel most rectangles on the back side of the self
103. verlaminate and close the covers F CLEARING A CARD JAM If a card becomes jammed inside the printer the LCD Display will indicate approximately where it is jammed At this point you can either try to correct the problem and continue printing with the same card or remove the card completely and continue printing with a new card Refer to the following steps for instructions on doing either 1 2 3 Leave the power ON and open of the printer s Top Covers Remove the ribbon and overlaminate as needed If you would like to try to correct the problem and continue printing with the same card do so by pressing the On Cancel button to advance the card or the Pause Resume button to reverse the card Use these buttons to help free the card from its jam Try not to move the card too far from where it was just before the jam occurred Once the jam is cleared replace media close the Top Cover s and press the Pause Resume button to resume printing If you would like to remove the jammed card completely do so by using the On Cancel and Pause Resume buttons to manually eject the card Then replace media close the Top Covers and press the On Cancel button At this point the LCD Display will prompt you to either press the Pause Resume button or the On Cancel button Pressing the Pause Resume button will cause the printer to feed in a new card and reprint the job which originally jammed along with all subsequent jobs still being sent Pres
104. y the same as the thickness of a single card To determine this load two cards into the Card Hopper then look inside the printer Of the two cards only the top card should appear above the Card Separator Flap as shown in this side view illustration Top Card Card Feed Roller L A SS Card Separator Flap Card Input Tray Once you have adjusted the Card Separator Flap to the optimum level tighten the screws loosened in step 5 to secure the Card Separator Flap in place Adjustment to the Card Separator Flap is now complete Re install the ribbon and cards and shut the printer s Top Cover and Card Hopper Door Section 8 Mechanical Adjustments 61 Pro L Card Printer User s Manual D ADJUSTING THE LAMINATOR If applying PolyGuard overlaminate you may find that the individual polyester chips from the overlaminate roll may sometimes be slightly off center when applied to a card 10 center the vertical placement of these chips across the card width a simple mechanical adjustment can be made This adjustment is described below To center the horizontal placement of these chips along the card length refer to Section 6 D for instructions on using the printer driver s Calibrate option Screws 1

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