Epson Artisan 800 All-in-One Printer Installation Guide
Contents
1. costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Software License Agreements In addition to software program rights owned by Seiko Epson Corporation this product also includes open source software See the Software Notices section in the online Epson Information Center for a list of open source software and software license terms applied to this printer Trademarks Epson is a registered trademark and Epson Exceed Your Vision is a registered logomark of Seiko Epson Corporation Artisan is a trademark of Epson America Inc General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks This information is subject to change without notice 2008 Epson America Inc 11 08 28 Copyright Notice2. Epson EasyInstall continue Do not select Ask Me Later Keep Blocking or Block i Windows Security Alert e Windows Firewall has blocked some features of this program Name EasyInstall gt Publisher SEIKO EPSON Path E common easyinstall easyinstall exe Network location Public network What are network locations Note Make sure that you allow network access for Epson Easylnstall In Windows verify that the publisher is SEIKO EPSON then click Unblock In Mac OS X configure your firewall software to allow network access for Epson Easylnstall 10 Select the printer you want to install then click Next M W B 4 bon a 6 BS 7 E Select a Printer Sort by Model Name MAC Address IP Address Artisan 800 Printer Scanner Not Set 0000484741FD 192 168 1 199 Select the printer you want to set up from the list above then click Next If the printer does not appear in the list after 90 seconds please check the following Make sure the printer is turned on Click the Refresh icon beneath the Help button Make sure the Ethernet cable is connected Click the Refresh icon beneath the Help button Reset the printer s wireless network settings see your Network Installation Guide Click the Refresh icon beneath the Help button Note It may take up to 90 seconds for your computer to find the printer on the network If your printer doesn t appear in the list after 90 seconds
3. GHz cordless phone or large metal object such as a filing cabinet Troubleshooting 21 m Make sure there arent any access restrictions such as MAC address filtering set on the wireless router or access point If access restrictions are set register the printers MAC address on the router or access point Print a Network Status Sheet see page 25 to obtain the MAC address Then see your router or access point documentation for instructions Check to see if your wireless router or access point is set to not broadcast its network name SSID If so you will need to enter the SSID manually see page 7 If your wireless router or access point has wireless security enabled you will also need to know what kind of security it is using mM Make sure that you entered the correct WEP key or WPA passphrase for your wireless network WEP keys are either ASCII or hexadecimal If your WPA passphrase contains upper or lowercase letters be sure to enter them correctly m Ifyou see the message The combination of IP address and subnet mask is invalid try the following solutions E If your router or access point is set to assign IP addresses using DHCP try setting the printer s IP address setting to Auto DHCP E Ifyou want to manually configure the printer s IP address click Change when you see the Current IP Address Status screen and enter the IP address and subnet mask E Make sure your computer is connected to your wireless r
4. corner of the printers LCD screen am Not connected Connected a Continue with the steps in the next section to install software Note If the printer doesn t connect to your wireless network after 90 seconds the WEP key or WPA passphrase may have been entered incorrectly See Connecting to Your Wireless Network on page 3 to select your network settings again If the connection fails a second time your router or access point may have MAC address filtering enabled See page 25 to print a network status sheet to obtain the MAC address Then see your router or access point s documentation to add the printer s MAC address to the approved devices list Installing Software 1 Insert the printer software CD 2 Windows Vista If you see the AutoPlay window click Run Epsetup exe When you see the User Account Control screen click Continue Windows XP When you see the Software installation screen continue with step 3 Mac OS X Double click the EPSON icon Installing Software J Click Install Software Installation This CD ROM has all the software you need for your Artisan 800 Series Click Install to get started Artisan 800 Series Drivers Epson Print CD ArcSoft Print Creations ABBYY FineReader Sprint Plus Epson Information Center If you need to install individual items click Custom EPSON Custom v install E Exit EXCEED YOUR VISION When you see this screen select Install driver fo
5. make sure that the printer is turned on and connected to the network see Confirming Your Wireless Connection on page 12 Then click the refresh button You do not need an Ethernet cable for this type of installation 11 Continue with the next section to finish the installation Installing Software 15 Finishing the Installation Follow the steps for your operating system E Windows below m Mac OS X on page 17 Windows 1 Follow the on screen instructions When you see the screen below you can do the following E Enter a new name for the printer in the Printer Name text box optional m Select Set as default to make the printer your default printer optional Easy Network Setup x M W W z B os M Printer Name Help Model Name Artisan 800 MAC Address 0000484741FD Printer Name JEPSON Artisan 800 Network IV Set as default 2 When youre finished selecting settings click Next Wait for the software installation to complete then click Next 4 Follow the on screen instructions to print a test page and finish the installation When installation is complete you re ready to scan and print See your printed documentation and on screen Epson Information Center for details 16 Finishing the Installation Mac OS X 1 Follow the on screen instructions When you see this screen click Finish R W B sa B aa PA Installation Complete For wireless
6. you may now remove the Ethernet cable if still connected Click Finish to exit or Start Again to install a another network printer G Start Again 2 When you see this screen click Add Printer A aa Artisary 800 Series ns bop rena Software Installation Click Add in the screen to the left Before you can print you will need to add the printer to the printer list ropig ae seps for Click Add Printer and then follow the on screen instructions Mac OS X 10 4 users Click More Printers and select Epson TCP IP at the top of the screen Then select your Epson product and click Add Mac OS X 10 3 users Select EPSON TCP IP at the top of the screen Then select your Epson Add Printer product and click Add Quit the Printer Setup Utility EPSON EXCEED YOUR VISION 3 Follow the steps on the right side of the screen to add your EPSON TCP IP printer Note It may take up to 90 seconds for your computer to find the EPSON TCP IP printer on the network Finishing the Installation 17 4 Click Next 5 Follow the on screen instructions to finish installing software When installation is complete you re ready to print See your printed documentation and on screen Epson Information Center for details 6 Continue with the steps in the next section to configure your scanner for use over the network Configuring Epson Scan Network Settings Before you can scan over the network you need to configure Epson S
7. EP EXCEED YOUR VISION Using the Control Panel for Wireless Network Installation Artisan 800 Series Before You Begin Make sure you installed ink cartridges and loaded paper in the printer as described on the Start Here sheet Make sure that your wireless router or access point is set up and working correctly Then follow the instructions in this guide to set up the printer for use on a network Do one of the following E If youre installing the printer for the first time see the next section to connect the printer to your wireless network m If youre setting up an additional computer to use the printer on the network follow the steps in Installing Software on page 12 2 Before You Begin Connecting to Your Wireless Network To add the printer to your wireless network you need to know the name SSID of your wireless network If it has security enabled you also need to know the security mode and WEP key or WPA passphrase Enter your network and security information in the space provided below Network name SSID Security mode select one L None L WEP 64 ASCII L WEP 64 Hexadecimal L WEP 128 ASCII L WEP 128 Hexadecimal L WPA PSK TKIP L WPA PSK AES WEP key or WPA passphrase Note The printer supports the following wireless security modes WEP 64 WEP 128 and WPA PSK If your WEP key is 5 or 13 characters it s ASCII If it s 10 or 26 characters it s hexadecimal If your WPA passph
8. arching for Your Wireless Network 1 Select Search SSID 1 SSID Input Method Select an SSID input method for wireless networks 2 Select the name of your wireless network Press 4 or P to view more networks l1 Select SSID 41 40 Continue with Selecting Security Settings on page 8 6 Connecting to Your Wireless Network If your network name isn t listed try the following m Make sure that your wireless router or access point is turned on and working correctly Press the Back button to return to the previous screen select Search SSID then repeat step 2 E Ifyou still can t find the network name in the list your router or access point may be set to not broadcast its network name Press the Back button then see Entering Your Network Name below Entering Your Network Name 1 Select Enter SSID then press OK I SSID Input Method Select an SSID input method for wireless networks 2 Enter your network name 1 Enter SSID abc 123 lt Select Delete 0K Next Switch Char Num Press Menu to switch between uppercase ABC lowercase abc or numeric 123 characters E Press A or V until you see the character you want m Press to enter the next character m Press to delete a character 3 Press OK when you re done entering your network name Continue with the next section Connecting to Your Wireless Network 7 Selecting Security Settings 1 Select th
9. ature in EPSON Scan Settings may not work correctly In this case print a Network Status Sheet see page 25 click EPSON Scan Settings gt Add gt Enter address and enter the IP address manually m Ifyou are scanning a large document at high resolution a communication error may occur If the scan did not complete lower the resolution m The printers IP Address may have changed If the printer is set to obtain an IP address automatically the IP address may change each time the printer is turned on If the IP address has changed you will need to repeat the steps in Configuring Epson Scan Network Settings on page 18 To keep the IP address from changing try the following always power on your network devices in the same order always keep the printer on or set your DHCP server to reserve an IP address for the printer see your routers documentation for details 24 Troubleshooting Printing a Network Status Sheet 1 Load a few sheets of plain paper 2 If necessary press the Home button on the printer control panel to return to the Home menu 3 Select Setup l Setup 5 Select Confirm Network Settings l Network Settings 1 20 6 Press the Start button to print a network status sheet lY Confirm Network Settings 1 30 Printer Name EPSON4851 43 Connection WLAN 54Mbps Signal Strength Excellent Obtain IP Address Auto Gateway 192 168 001 001 ok Proceed O Print Net Status Troub
10. can network settings 1 If necessary press the Home button on the printer control panel to return to the Home menu 2 Select Setup 4 Select Confirm Network Settings l Network Settings 1 20 18 Finishing the Installation 5 Write down the IP Address displayed on the LCD screen IP Address l Confirm Network Settings 1 3 Printer Name EPSON4851 43 Connection WLAN 54Mbps Signal Strength Excellent Obtain IP Address Auto IP Address 192 168 001 154 Subnet Mask 255 255 255 0 Gateway 192 168 001 001 ok Proceed O Print Net Status Note Your printer s settings will be different from the ones shown above 6 From the Finder menu select Go gt Utilities 7 Double click the EPSON Scan Settings icon 8 This screen appears twice Click No both times it appears EPSON Scan cannot be started Please use the Troubleshooting Assistant to solve the problem Do you want to open the Troubleshooting Assistant Finishing the Installation 19 9 Select Scanner Connection O Local Network Scanner Address Select Network as the Connection setting EPSON Artisan800 PX800 TX800 H4 Address Scanner Name Add Edit Scanner Status Test Timeout Setting seconds 30_ Co gt 10 Click Add You see this screen Scanner Name Scanner Search for addresses g 192 168 1 104 Retry Break S
11. e security mode that your wireless network is using Press lt d or P to view more options Y Security 1 20 Select a security mode Note If your wireless network doesn t have security enabled select None 2 Do one of the following m If your wireless network doesn t have security enabled see Confirming Your Network Settings on page 11 m If your wireless network uses WPA as the security mode continue with Selecting WPA Security Settings on page 9 m If your wireless network uses WEP as the security mode continue with Selecting WEP Security Settings on page 10 8 Connecting to Your Wireless Network Selecting WPA Security Settings 1 Enter your WPA passphrase Note If your WPA passphrase contains upper or lowercase letters be sure to enter them correctly E Press Menu to switch between uppercase ABC lowercase abc or numeric 123 characters Press A or V until you see the character you want Press P to enter the next character Press to delete a character 1 Enter Key for WPA PSK TKIP abc 123 8 to 63 characters lt gt Select Delete 0K Next Switch Char Num 2 When youre done entering the WPA passphrase press OK Continue with Confirming Your Network Settings on page 11 Connecting to Your Wireless Network 9 Selecting WEP Security Settings 1 Select Alphanumeric if your WEP key is ASCH or select Hexadecimal if your WEP k
12. earching Please wait Enter address Use this option when addresses do not appear above 11 Select the IP address that you wrote down in step 5 Note To rename the scanner type a name for it in the Scanner Name text box 20 Finishing the Installation 12 Click OK 13 Click OK again to close the EPSON Scan Settings window Note If the printer s IP address changes you will need to repeat steps 1 through 13 to reconfigure Epson Scan network settings Youre ready to scan and print See your printed documentation and on screen Epson Information Center for details Troubleshooting If you have problems setting up or using your product on a network check these sections for help m Setup Problems below m Printing Problems on page 23 m Scanning Problems on page 24 This section also explains how to print a Network Status Sheet see page 25 and reset network settings page 26 Setup Problems Software installation failed Reset the printer s network settings see page 26 and perform a first time installation of the printer and software see page 3 Cannot connect to or find the wireless router or access point m Iry connecting to the wireless router or access point with your computer or another device to confirm that it is working correctly E Make sure that the printer is within range of your wireless router or access point m Avoid placing the printer near a microwave oven 2 4
13. ey is in hexadecimal format Note If the WEP key is 5 or 13 characters it s ASCII If the WEP key is 10 or 26 characters It s hexadecimal 2 Enter your WEP key E Press Menu to switch between uppercase ABC lowercase abc or numeric 123 characters Press A or V until you see the character you want Press P to enter the next character Press to delete a character WY Enter Key for 128 bit WEP abc 123 13 characters A gt Select Delete 0k Next Switch Char Num 3 When youre done entering the WEP key press OK Continue with the next section 10 Connecting to Your Wireless Network Confirming Your Network Settings 1 When you see a screen like this one verify that the settings are correct If you need to change a setting press Back until you see the setting you need to change 1Y Confirm Network Settings Communication Infrastructure SSID A Security WPA PSK TKIP Shared Key 2 kkKKKKKKK 2 Once you have verified that your network settings are correct press OK to save the settings and return to the Network Settings menu l Network Settings 41 2 3 Press the Home button to return to the Home menu Continue with the next section Connecting to Your Wireless Network 11 12 Confirming Your Wireless Connection Wait for the printer to connect to your wireless network Once it s connected you see a wireless signal strength indicator in the top right
14. leshooting 25 Resetting Network Settings 1 If necessary press the Home button on the printer control panel to return to the Home menu 2 Select Setup 3 Press 4 then select Restore Default Settings 4 Select Reset Network Settings l Restore Default Settings 1 20 5 Select Yes Do you want to restore all network settings to their factory defaults 26 Troubleshooting 6 Select Yes Information Continuing with this operation changes the network settings If the operation fails you cannot connect to the network Continue 7 Select Yes Do not insert or remove a memory card until network setup is complete 8 Press OK Information Factory settings restored It may take several minutes to update the settings 9 Press Home to return to the Home menu Troubleshooting 27 Copyright Notice All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other equipment Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses
15. outer or access point See your router or access points documentation for details m Set a unique IP address for your printer All IP addresses are written in segments of four numerical values The last segment must be set to a unique numerical value between 1 and 254 When the router is set to assign IP addresses using DHCP set the printer s IP address to a value that doesn t conflict with the IP address range assigned by the DHCP server For example IP address of your router or access point 192 168 1 1 IP address of your printer 192 168 1 3 For the subnet mask 255 255 255 0 is normally used for small scale networks all devices on your network should use the same subnet mask Also when a gateway value is set use the same value as the IP address for your wireless router or access point 22 Troubleshooting The printer does not appear in the Add Printer window Mac OS X Make sure the printer driver was installed correctly and that your computer s TCP IP settings are configured correctly Printing Problems Cannot print over the network E Print a Network Status Sheet see page 25 and verify that the network settings are correct E When using TCP IP make sure the printer s IP address is set correctly for your network If your network does not assign IP addresses using DHCP you will need to set the IP address manually E Print a Network Status Sheet see page 25 If the Link Status says Disconnect make sure tha
16. r network connection and click Next ArTISOAM OUU Series Software Installation Select one of the following printer driver options Install driver for direct USB connection install driver for network connection see your Network Installation Guide for instructions Click Next to install EPSON EXCEED YOUR VISION Follow the on screen instructions to install the software for your product Note These installations take several minutes to complete Installing Software 13 6 Select Set up an additional computer to use this printer then click Next Artisan 800 Series start Network Setup select one of the following options Setup this printer for the first time O Setup an additional computer to use this printer Click Next to continue EXCEED YOUR VISION Note Make sure you select Set up an additional computer to use this printer even if this is the first time that you re installing the printer 7 Make sure that the printer is turned on 8 When you see the FireWall Warning screen click Next Easy Network Setup Aa 8 0 8 0 au O FireWall Warning Firewall or anti spyware software may show alert dialogs related to the installation of this network C Cancel Please allow programs associated with this installation process Blocking an installation may cause this network installation to fail 14 Installing Software 9 Ifyou see a firewall alert message click Unblock or Allow to let
17. rase contains upper or lowercase letters be sure to note them correctly If your wireless network uses WPA as the security mode you will also need to know whether it s using TKIP or AES as the encryption algorithm If you don t know your wireless network name SSID or security settings contact the person who set up your wireless network Connecting to Your Wireless Network 3 Enabling Wireless Communication 1 If necessary press the Home button on the printer control panel to return to the Home menu 2 Select Setup 4 Select Wireless LAN Setup l Network Settings 1 20 5 Select Yes Information Continuing with this operation changes the network settings If the operation fails you cannot connect to the network Continue 4 Connecting to Your Wireless Network 6 Select Enable l Wireless LAN Setup Do you want to activate the wireless LAN When not using the wireless LAN or when using the wired LAN select Disable 7 Select Manual Wireless LAN Setup l Wireless LAN Setup 1 20 8 Press the OK button to continue l Manual Wireless LAN Setup Establish the wireless connection manually 9 Select Yes Do not insert or remove a memory card until network setup is complete Connecting to Your Wireless Network 5 10 Select Infrastructure Mode l Communication Mode Setup Select a communication mode Continue with the next section Se
18. t the wireless router or access point is turned on and that the settings are correct for your wireless network m Reset the printer s network settings see page 26 and perform a first time installation of the printer and software see page 3 Printing is slow or the print is cut off Print a Network Status Sheet see page 25 and check the Signal Condition If it s poor try moving the printer closer to your wireless router or access point Avoid placing the printer next to a microwave oven 2 4 GHz cordless phone or large metal object such as a filing cabinet A dial up connection dialog box appears when printing with EpsonNet Print If you use a dial up connection for Internet access you will see this message every time you print Iry connecting to the Internet using a LAN connection or set your dial up connection to dial manually Never dial a connection Troubleshooting 23 Scanning Problems Cannot find the scanner or start Epson Scan m If you re using Mac OS X make sure that you configured the Epson Scan network settings see page 18 E f network communication was interrupted while starting Epson Scan exit Epson Scan and restart it after a few seconds If Epson Scan cannot restart turn the printer off and back on and then try restarting Epson Scan Check the Timeout Setting in EPSON Scan Settings For details see the Epson Scan Help m If you have a firewall or Internet security software installed the search fe
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