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EMC OL-8950-01 User's Manual

1. Reconfiguring the Global Manager 12 Removing or adding a setting 39 48 Removing or adding matching criteria 40 Removing Topology Elements 29 Request 22 Response 22 Restoring default values of a setting 41 S Sensitivity 33 Interaction with Window and Thresholds 33 serverConnect conf 35 Services Default Parameters for 13 Setting Adding or removing 39 Changing parameters 41 Restoring default values 41 Signature parameters Application Name Prefix 21 Class 21 Enable 20 Monitoring Action 22 Name 20 Port Number 21 Request 21 Response 21 System Name Pattern 22 Software Service Groups 32 Software Service Polling 34 Software Service Polling Groups 34 Software Service Thresholds 32 Specifying Monitoring Action Parameters 24 Specifying System Name Patterns 25 Standard Discovery Probe 27 Standard tcpAction 28 Starting and Stopping Components Manually 13 StatisticsWindow 33 System Name Patterns Specifying 25 T tcpAction Standard 28 Threshold Groups and Settings 31 Thresholds tab 36 Topology Elements Removing 29 Vv Validating Your Integration 14 EMC Smarts Application Connectivity Monitor Configuration Guide W Wildcard 43 Chart of operators 44 Window Interaction with Sensitivity and Thresholds 33 EMC Smarts Application Connectivity Monitor Configuration Guide 49 Index 50 EMC Smarts Application Connectivity Monitor Configuration Guide
2. ftopaction z Customize da MessageQueueService A MomtAgent System Name Patte P O custome H Aa MgmtService da MSFC as NameServer ae NNTPService zi Pan Ready Not saved Figure 2 Application Signature Tab EMC Smarts Application Connectivity Monitor Configuration Guide Using the Application Signature Configuration Interface The table at the top of the tab see Figure 2 shows the list of application signatures that are available in the ACM Domain Manager Each row in the table corresponds to an application signature and each column in the row corresponds to a field in the application signature Enabled signatures those already deployed appear in normal font disabled signatures appear in grayed italic font By default the application signatures are disabled grayed out To enable a signature select the needed autodetect signature The signature name is then placed in the Name field and the values for the selected signature are displayed Click the Enable checkbox and Apply button Update the parameters as required See Modifying Application Signatures on page 23 to modify the values Note Enabled signatures that are later disabled will not detect new elements however the topology that was detected during the time the signature was enabled will not be removed and monitoring of the detected software services will continue Creating Application
3. select Configure gt Domain Manager Administration Console 4 Select Topology gt Add Source EMC Smarts Application Connectivity Monitor Configuration Guide Integrating Application Connectivity Monitor 5 Inthe Add Source dialog select Adapter Platform and enter the name of the Adapter Platform server that is being used for example IC Ol in the element name field Click OK Global Manager To receive events and topology from an underlying source you must modify the Global Manager s configuration file ics conf You need to add or uncomment DomainType entries for all of the following e Availability Manager e Adapter Platform ACM Domain Manager If you are also using Performance Manager then uncomment a DomainType entry for it For Application Connectivity Monitor the Global Manager uses the following data exchange files to receive information e dxa conn conf e dxa perf conf e dxa oi conf e dxa sam from acm conf Use the sm_edit utility to modify the ics conf located in opt InCharge6 SAM smarts ics conf or C InCharge6 SAM smarts ics conf directory Examples of DomainType Entries This section provides an example of a DomainSection in the Global Manager s configuration file ics conf file In it there are DomainType entries for Availability Manager Performance Manager Adapter Platform and ACM Domain Manager DomainSection DomainType ConfFile dxa conn conf MinimumCertainty 0 24 S
4. 5 describes the Software Service Groups included with Application Connectivity Monitor Table 5 Properties of the Other Software Service Groups THRESHOLD MATCHING CRITERIA SETTINGS DESCRIPTION Group Default Value of CreationClassName is Software Service Thresholds Members include elements of not InChargeService but is an the VirtualSoftwareService element or subclass of ne its subclasses SoftwareService gmiService and MgmtAgent classes Threshold Settings 32 Application Connectivity Monitor includes the following threshold settings Software Service Thresholds For more information about which threshold groups a setting can be applied to see Threshold Groups on page 32 Software Service Thresholds Software service thresholds provide parameters for software element checks The software element checks use two parameters Check_Sensitivity and StatisticsWindow in conjunction with a threshold to determine when an abnormal condition exists This design provides two benefits e It prevents wide variations between high and low values from skewing the results as might be the case if values were averaged t provides more control over the sensitivity of the analysis When the value of the sensitivity parameter is 0 one value over the threshold triggers the event If the sensitivity parameter is 100 every value within the Statistics Window must be over the threshold Table 6 describes the par
5. Environment 6 Privileges Requirement 6 Service Assurance Management Suite 6 Disabled signatures 19 Discovery 20 Domain Manager Administration Console 35 Domainlype Entries 9 E Enabled signatures 19 F Firewall Considerations 6 G Global Console Domain Manager Administration Console 35 Polling and Thresholds Console 36 Global Manager 11 Domainlype Entries 11 Reconfiguring 12 Group Changing priority 39 Copying 42 Creating 42 Properties 38 Groups and Settings 31 Threshold 31 I Installing the Software 6 Integrating Application Connectivity Monitor 7 Adapter Platform 8 Availability Manager 8 Domain Manager 10 EMC Smarts Application Connectivity Monitor Configuration Guide 47 Index Global Manager 11 Validating Your Integration 14 IP Management Suite 6 J Java Runtime Environment 6 L License Reminder 7 M Managing Applications Automated Root Cause and Impact Analysis 3 Define the Application 2 Discover the Software Infrastructure 3 Managing Applications with Application Connectivity Monitor 2 Matching Pattern 43 Matching criteria Adding or removing 40 Changing 40 Modifying Application Signatures 23 Monitoring Actions 4 24 O Operator Wildcard 44 P Pattern 43 Pattern matching 43 Polling and Thresholds Console 35 Layout 36 Polling tab 36 Thresholds tab 36 Toolbar buttons 37 Polling Groups and Settings 34 Polling tab 36 Port Number 22 Priority Changing 39 Probe Standard Discovery 27 R
6. New Group from the pop up menu to display the New Group dialog In the dialog type a name and an optional description for the new group and click OK Add settings and matching criteria and set the priority of the new group Change the values of any thresholds or parameters as necessary Select Reconfigure from the Group menu EMC Smarts Application Connectivity Monitor Configuration Guide Wildcards Used By EMC Smarts Software This appendix describes the wildcards used by EMC Smarts software The wildcards can be used for pattern matching in noted instances A wildcard pattern is a series of characters that are matched against incoming character strings You can use these patterns when you define pattern matching criteria Matching is done strictly from left to right one character or basic wildcard pattern at a time Basic wildcard patterns are defined in Table 10 Characters that are not part of match constructs match themselves The pattern and the incoming string must match completely For example the pattern abcd does not match the input abcde or abc A compound wildcard pattern consists of one or more basic wildcard patterns separated by ampersand amp or tilde characters A compound wildcard pattern is matched by attempting to match each of its component basic wildcard patterns against the entire input string For compound wildcard patterns see Table 11 If the first character of a compound wildcard pattern is an
7. Signatures To create a new application signature perform the following steps Access the Application Signature tab 2 Click the New button Default values are added to the following fields e Class defaults to Application Server Enabled checkbox is un checked which means that the application signature is disabled and must be enabled e Monitoring Action is tcpAction for monitoring x_n System Name Pattern defaults to which means discovery will occur on all systems added to the ACM Domain Manager s topology 3 Enter information into the displayed fields Table 4 describes the fields of the Application Signature tab All of the required fields must be completed 4 Click the Enable checkbox Click the Apply button EMC Smarts Application Connectivity Monitor Configuration Guide 19 Creating and Configuring Application Signatures Note The application signature is created in the ACM Domain Manager and is enabled It is then used to discover the application When discovery is manually invoked with Discover All When the next discovery cycle is initiated e When a new system is added to the topology of the ACM Domain Manager Enabled Autodetect application signatures can be launched on demand for a given system To do so right click on that system in the Domain Manager Administration Console and select Rediscover The information required for application signatures should be available to
8. The parameters of a setting are changed in one of two ways by 1 choosing a value from a drop down menu or 2 entering a value in a Value field or adjusting a slider bar representing a range of values EMC Smarts Application Connectivity Monitor Configuration Guide Working With Groups and Settings Changing the Parameters of a Setting 1 Select the setting in the left panel of the Polling and Thresholds Console The parameters of a setting are listed in the right panel of the console 2 Change the value of a parameter using one of the following methods For a drop down menu click the menu and select a value For a slider bar presentation Type a value into the Value field and press Enter or Select the slider bar and drag its handle with the mouse to change the value or select the slider bar and use the arrow keys to move its handle to change the value Click Apply to save the changes 4 Select Reconfigure from the Group menu Restoring the Default Values of a Setting The Restore Defaults button which is visible when a setting is selected in the left panel of the Polling and Thresholds Console restores the default values of all the parameters for the selected setting 1 Select the setting 2 Click Restore Defaults 3 Select Reconfigure from the Group menu Creating New Groups Creating a new group enables you to customize the settings for a group of managed elements You can use two methods to create a new group
9. ampersand amp or tilde character the compound is interpreted as if an asterisk appeared at the beginning of the pattern For example the pattern 0 9 matches any string not containing any digits A trailing instance of an ampersand character amp can only match the empty string A trailing instance of a tilde character can be read as except for the empty string EMC Smarts Application Connectivity Monitor Configuration Guide 43 Wildcards Used By EMC Smarts Software 44 Note Spaces are interpreted as characters and are subject to matching even if they are adjacent to operators like amp Table 10 Basic Wildcard Patterns CHARACTER DESCRIPTION Note Spaces specified before or after wildcard operators are interpreted as characters and are subject to matching 2 Matches any single character For example server smarts com matches server3 smarts com and serverB smarts com but not server 0 smarts com 5 Matches an arbitrary string of characters The string can be empty For example server smarts com matches server ny smarts com and server smarts com an empty match set Matches any single character that appears within set or if the first character of set is N any single character that is not in the set A hyphen within sel indicates a range so that a d is equivalent to abcd The character efore the hyphen y must precede the character after it o
10. be changed or updated as part of an EMC Smarts software upgrade However files located in BASEDIR smarts local are always retained during an upgrade To facilitate proper file editing EMC Corporation provides the sm_edif utility with every EMC Smarts product suite When used to modify an original version of a file this utility automatically creates a local copy of the file and places it in the appropriate location under BASEDIR smarts local This ensures that the original version of the file remains unchanged In both UNIX and Windows environments you can invoke sm_edit from the command line Optionally you can configure Windows so that sm_edit is automatically invoked when user modifiable files are double clicked in Windows Explorer To invoke the sm_edit utility from the command line specify the path and the name of the file you want to edit under BASEDIR smarts If multiple EMC Smarts products are running on the same host you should ensure that you invoke sm_edit from the bin directory of the product suite whose files you wish to edit For example to edit the configuration file for the Global Manager you invoke the sm_edif utility as follows opt InCharge6 SAM smarts bin sm_edit conf ics ics conf The sm_edit utility automatically creates a local copy of the ics conf file in the BASEDIR smarts local conf ics directory if necessary and opens the file in a text editor If a local version of the file already exists the sm_edit utili
11. e Copy an existing group The new group contains the same settings and thresholds as the original group Matching criteria are not copied Create an empty group The new group does not contain any settings or members You must add settings and matching criteria and set the priority of the new group After you create a new group use procedures previously described to adjust the settings of the new group For information regarding settings see Method for Modifying the Priority of Groups and for information regarding groups see Modifying the Properties of a Group EMC Smarts Application Connectivity Monitor Configuration Guide 41 Groups and Settings 42 Copying an Existing Group 1 2 3 5 Right click the Polling or Threshold group that you want to copy Select Copy from the pop up menu to display the Copy Group dialog In the dialog type a name and an optional description for the new group and click OK The new group contains the same settings and thresholds as the group you copied Edit the settings matching criteria and priority of the new group Change the value of any thresholds or parameters as necessary Select Reconfigure from the Group menu Creating an Empty Group 1 In the left panel of the Polling and Threshold Console right click the group type for which you want to create a new group When a Domain Manager provides more than one default group you can create more than one type of group Select
12. gt Polling and Thresholds The Polling and Thresholds Console opens Layout of the Polling and Thresholds Console The Polling and Thresholds Console is divided into two panels e The left panel displays the icon for the analysis domain in the upper left corner and provides two tabs Polling and Thresholds at the bottom When the Polling tab is selected the console displays polling groups Likewise when the Thresholds tab is selected the console displays threshold groups For each group there are settings that provide adjustable parameters and a membership list of managed elements to which the settings are applied The right panel remains blank until a group setting or member is selected in the left panel When an item is selected in the left panel the right panel displays additional information regarding that item Note Some domain managers only contain polling or threshold groups but not both The Domain Manager will only display the groups that it contains For example if threshold groups are not available to a Domain Manager then only polling groups are displayed A managed element can be a member of one Polling group and one Threshold group Figure 5 provides an example of a Polling and Thresholds Console 36 EMC Smarts Application Connectivity Monitor Configuration Guide Working With Groups and Settings Polling and Thresholds j lol x Fie Edit View InCharge Manager Group Help x InCharge Manager
13. impacted systems and applications to provide automated impact analysis With Business Impact Manager users can also calculate the impact of these infrastructure failures on business processes services and customers Application Signature Configuration Interface For Application Connectivity Monitor the Domain Manager Administration Console which is accessed from the Global Console includes an Application Signature tab The tab enables administrators and integrators to access the Application Signature Configuration Interface through which they can select configure and enable predefined application signatures Once selected configured and enabled Application Connectivity Monitor uses the signatures to discover and monitor managed applications EMC Smarts Application Connectivity Monitor Configuration Guide 3 Introduction Application Signatures Conceptually applications have characteristics or attributes that uniquely differentiate one application from another together these characteristics constitute a signature for a given application Using the mechanism of Application signatures we can then further qualify an application to reference particular instances of that application Application Connectivity Monitor uses signatures to discover and classify software applications in the managed infrastructure Application Connectivity Monitor includes many predefined signatures Application signatures are selected configured and en
14. jic ace x EH ic acm H E Redundancy Groups L Parameters ipti Software Service Groups Asno l E B Defaut ee Settings L Setting Software Service Thresholds Check_MaxResponseTime The maximum response time for a check in seconds The actual response time for a check is compared against this threshold to determine if the check is running slow Software Service TH ban oe HIE Members Value A Check_Sensitivity The percentage of samples during a set time period Not saved Figure 5 Polling and Thresholds Console Example Polling and Thresholds Console Toolbar Buttons The toolbar of the Polling and Thresholds Console provides quick access to the commands described in Table 9 Table 9 Polling and Thresholds Console Toolbar Buttons BUTTON DESCRIPTION Attach to a Domain Manager Ea Detach from a Domain Manager EMC Smarts Application Connectivity Monitor Configuration Guide 37 Groups and Settings Table 9 Polling and Thresholds Console Toolbar Buttons BUTTON DESCRIPTION a Reconfigure polling and thresholds groups Delete selected item How Managed Elements Are Assigned to Groups When a Domain Manager performs discovery it automatically assigns each managed element to a group based on Matching criteria defined for the group e Priority of the group which determines membership when an element
15. meets the matching criteria for more than one group A managed element can be a member of one and only one polling group and a member of one and only one threshold group Modifying the Properties of a Group A group is composed of settings and members A setting includes one or more parameters The matching criteria specified for the group and the group s priority determine which managed elements are members of the group When a group is selected in the left panel of the Polling and Thresholds Console four tabs are displayed Settings Priorities Matching Criteria e Description Modifying the properties under each of these tabs changes the configuration of the group When you finish editing the properties of a group click the Apply button to save the changes and then select Reconfigure from the Group menu to make the configuration changes take effect 38 EMC Smarts Application Connectivity Monitor Configuration Guide Working With Groups and Settings Method for Adding or Removing Settings A group s settings determine what parameters are applied to the managed elements that are members of the group The Settings tab is divided into two sections Current Settings and Available Settings The Current Settings section lists the settings that are applied to the group The Available Settings section lists additional available settings Adding or Removing a Setting 1 Select a setting from the Current Settings list or from t
16. of Software Service ppplication Name The prefix to be added to the instance names in the Required Prefix topology discovered by the signature For example if the application name Prefix is Apache the discovered instance name of the application will be SW Apache frame company com and the display name will be Apache frame company com EMC Smarts Application Connectivity Monitor Configuration Guide 21 Creating and Configuring Application Signatures 22 Table 4 Application Signature Fields continued FIELD NAME DESCRIPTION REQUIRED OPTIONAL Monitoring Action The monitoring action to be used to monitor the Optional discovered application The default is tcpAction The values for parameters in the monitoring action can be specitied by clicking the Customize button See pecifying Monitoring Action Parameters on page 24 for additional information If lt None gt is selected in the drop down list the applications discovered by the application signature will not be monitored System Name Pattern The system name pattern s of the systems against Required which the application signature should be run The values for the pattern s can be specified by clicking the Customize button See sa System Name Patterns on page 25 for additional information Wild card criteria specification is supported See Wildcards Used By EMC Smarts Software on page 43 for additional information The default is w
17. set up with the Standard Probe as the probe for the named application the probe is automatically invoked whenever a new system with matching criteria is added to the topology The probe then proceeds to create a basic topology application object SoftwareService and additional topology information The Standard Probe also sets up monitoring for the created application using information in the Monitoring Action of the application signature The discovery interval for the probe is set in the Topology tab EMC Smarts Application Connectivity Monitor Configuration Guide 27 Creating and Configuring Application Signatures The Standard Probe creates basic topology for The Software Service object represents the discovered application e The TCP endpoint through which the Software Service can be accessed e A Software Element Check object that is instrumented with a specified monitoring action tcpAction The Standard Probe also creates the following relationships e Creates Accessed Via relationship with the target class instance for the TCP Endpoint Instance e Creates CheckedBy relationship of the target class instance of an object that is instrumented with a specified monitoring action tcpAction to provide monitoring of the application e Creates HostedBy relationship with the target class instance of the Unitary Computer System for example Host Node or Router on which the application was discovered T
18. the administrator or other authorized person who will define and configure the signatures If necessary it can be gathered from the network environment a common source of information In the table the Port Number Request and Response specify the discovery criteria used by the signature The Application Class and Application Name Prefix entries provide information about the application and specify the class for the application if one is detected See The Standard Discovery Probe on page 27 for a discussion of the Standard Probe Table 4 Application Signature Fields FIELD NAME DESCRIPTION REQUIRED OPTIONAL Name The name of the application signature For a new Required signature the name must be unique it cannot be the name of an existing application signature Enable Allows you to Enable Disable the application Required signature during deployment in the ACM Domain Manager Clicking the checkbox enables the application signature The enabled signature will be invoked in the next discovery cycle on the hosts depending on the host name pattern or when a new host matching the host name pattern is added to the topology of the ACM Domain Manager 20 EMC Smarts Application Connectivity Monitor Configuration Guide Table 4 Application Signature Fields continued Using the Application Signature Configuration Interface FIELD NAME DESCRIPTION REQUIRED OPTIONAL Port Numbe
19. you may be prompted for your EMC Smarts user name and password For additional information about configuring a Global Manager s configuration file or the ICS_RemoteConfig command see the EMC Smarts Service Assurance Manager Configuration Guide EMC Smarts Application Connectivity Monitor Configuration Guide Integrating Application Connectivity Monitor Starting and Stopping the Components Manually Note To use the sm_service utility to start a service or install a service you must have root or administrative privileges on the local host Services for Application Connectivity Monitor run automatically after your system reboots If for any reason you need to start or stop a service manually use the sm_service utility For example to start a service for the ACM Domain Manager issue BASEDIR smarts bin sm_service start ic acm server To stop a service specify the stop action instead of the start action For Windows you can also use the Control Panel Administrative Tools dialog box to start and stop services For the Windows Control Panel method refer to the EMC Smarts System Administration Guide Table 3 summarizes service names that can be specified with the sm_service utility For more information about services refer to the EMC Smarts System Administration Guide Table 3 Summary of EMC Smarts Service Names SERVICE NAME COMPONENT ic sam server Global Manager ici oisetver Adapter Platform ic am ser
20. CRIPTION 1 INTRODUCTION Provides an overview of the important features of Application Connectivity Monitor that should be configured 2 DEPLOYING APPLICATION CONNECTIVITY MONITOR Discusses how to deploy Application Connectivity Monitor 3 CREATING AND CONFIGURING APPLICATION SIGNATURES Details how to create and configure application signatures 4 GROUPS AND SETTINGS Details the use of groups and settings with Application Connectivity Monitor A WILDCARDS USED By EMC SMARTS SOFTWARE Details the use of wildcards with EMC Smarts software Documentation Conventions Several conventions may be used in this document as shown in Table 2 Table 2 Documentation Conventions CONVENTION EXPLANATION sample code Indicates code fragments and examples in Courier font keyword Indicates commands keywords literals and operators in bold Indicates C shell prompt Indicates C shell superuser prompt lt parameter gt Indicates a user supplied value or a list of non terminal items in angle brackets option Indicates optional terms in brackets Viii EMC Smarts Application Connectivity Monitor Configuration Guide Application Connectivity Monitor Installation Directory Table 2 Documentation Conventions continued CONVENTION EXPLANATION InCharge Indicates directory path names in italics yourDomain __ Indicates a user specific or u
21. Configuration Interface Application Signatures A A uU WwW WN NY Monitoring Actions 2 Deploying Application Connectivity Monitor Planning the Deployment Privileges Requirement naw A Supported Product Versions and Requirements EMC Smarts Application Connectivity Monitor Configuration Guide iii Contents Firewall Deployment Considerations 6 Installing the Software 6 License Reminder 7 Integrating Application Connectivity Monitor 7 Availability Manager 8 Adapter Platform 8 ACM Domain Manager 10 Global Manager 11 Starting and Stopping the Components Manually 13 Validating Your Integration 14 Modifying Files With the sm_edit Utility 14 3 Creating and Configuring Application Signatures 17 Using the Application Signature Configuration Interface 17 Creating Application Signatures 19 Modifying Application Signatures 23 Deleting Application Signatures 23 Specifying Monitoring Action Parameters 24 Specifying System Name Patterns 25 Use All Systems Matched by Pattern 26 Use Only Selected Systems 27 The Standard Discovery Probe 27 The Standard tcpAction 28 Removing Topology Elements 29 Scenarios for Removing Elements 30 4 Groups and Settings 31 Default Threshold Groups and Settings 31 Threshold Groups 32 Threshold Settings 32 Interaction of Sensitivity StatisticsWindow and Threshold Parameters 33 Default Polling Groups and Settings 34 Polling Groups 34 Polling Settings 34 iv EMC Smarts Application Connectiv
22. EME smarts Application Connectivity Monitor 2 0 CONFIGURATION GUIDE P N 300 002 868 REV A01 OL 8950 01 EMC Corporation Corporate Headquarters Hopkinton MA 01748 9103 1 508 435 1000 www EMC com Copyright 1996 2005 by EMC Corporation EMC All rights reserved EMC believes the information in this publication is accurate as of its publication date The information is subject to change without notice The Software and all intellectual property rights related thereto constitute trade secrets and proprietary data of EMC and any third party from whom EMC has received marketing rights and nothing herein shall be construed to convey any title or ownership rights to you Your right to copy the software and this documentation is limited by law Making unauthorized copies adaptations or compilation works is prohibited and constitutes a punishable violation of the law Use of the software is governed by its accompanying license agreement The information in this publication is provided as is without warranty of any kind EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication and specifically disclaims implied warranties or merchantability or fitness for a particular purpose In no event shall EMC Corporation be liable for any loss of profits loss of business loss of use of data interruption of business or for indirect special incidental or consequential damages of any ki
23. Monitor This chapter describes how to deploy Application Connectivity Monitor and includes the following sections e Planning the Deployment e License Reminder Integrating Application Connectivity Monitor g g App Planning the Deployment As you prepare to deploy Application Connectivity Monitor you should gather and document information about your network infrastructure and the applications that depend on that infrastructure The information will be important when you verify the discovery of the infrastructure and configure the signatures that will discover and monitor the applications Note Unless otherwise noted the supported platforms are Solaris 2 9 and Windows 2000 for the products configurations and devices described in this section EMC Smarts Application Connectivity Monitor Configuration Guide 5 Deploying Application Connectivity Monitor Privileges Requirement If you are integrating Application Connectivity Monitor you must either e Be a superuser User ID 0 on UNIX platforms e Have administrative privileges on Windows platforms Supported Product Versions and Requirements Application Connectivity Monitor requires EMC Smarts Application Connectivity Monitor Components ACM Domain Manager Service Assurance Management Suite 6 2 with SmartPack2 Components Global Manager Global Console and Adapter Platform IP Management Suite 6 2 with SmartPack2 Components Availability Manager Java Runti
24. RIPTION Group Default Value of CreationClassName is Software Service Polling Members include elements of not InChargeService but is an the SoftwareService and its element or subclass o subclasses SoftwareService Polling Settings Application Connectivity Monitor provides the following polling settings e Software Service Polling For more information about which threshold groups a setting can be applied to see Polling Groups on page 34 Software Service Polling The Software Service Polling setting provides the parameter used to control polling Table 8 describes the parameters of Software Service Polling Table 8 Parameters for Software Service Polling PARAMETER UNIT OR TYPE DESCRIPTION Check_PollingPeriod Seconds The polling interval for a check 34 EMC Smarts Application Connectivity Monitor Configuration Guide Working With Groups and Settings Working With Groups and Settings The configuration of a Domain Manager applies parameters to defined sets of managed elements e A group is composed of settings and members e A setting is composed of one or more related parameters e A member is an element of the managed topology that belongs to a group Using the Polling and Thresholds Console you can perform the following configuration tasks e Modify the properties of existing groups Determine what settings are applied to a group Modify the parameters of a setting C
25. abled through the Application Signature Configuration Interface Their configuration includes the name of the signature port number expected request and response application class and an application prefix System matching criteria can be specified to limit discovery Once predefined signatures are configured and enabled they are automatically registered with Application Connectivity Monitor At the same time the signatures are combined with a standard probe which is set to Autodetect that automatically discovers the specified applications The discovery of the applications is initiated during the next discovery period or when a new system is added to the Application Connectivity Monitor topology Monitoring Actions Monitoring actions are scripts or programs that are associated with application signatures The actions monitor the availability of applications Application Connectivity Monitor includes a Standard tcpAction monitoring action that unless otherwise specified is used by all application signatures It automatically monitors application availability by attempting to establish TCP sessions with each managed application Too there is an option with the request response strings to provide greater application availability checking See Specifying Monitoring Action Parameters on page 24 for additional information EMC Smarts Application Connectivity Monitor Configuration Guide Deploying Application Connectivity
26. ameters of Software Service Thresholds EMC Smarts Application Connectivity Monitor Configuration Guide Default Threshold Groups and Settings Table 6 Parameters for Software Service Thresholds PARAMETER UNIT OR TYPE DESCRIPTION Check_MaxResponseTime Seconds The maximum response time for a check The actual response time for a check is compared against this threshold to determine if the check is running slow Check_Sensitivity Percentage The percentage of samples during a set time period Statistics Window that must violate the Check_MaxResponseTime threshold to trigger an event 0 means that one value over the threshold triggers the event 100 means that every value within the StatisticsWindow must be over the threshold Note The StatisticsWindow is fixed and cannot be changed through the console Interaction of Sensitivity StatisticsWindow and Threshold Parameters Resource based settings use two parameters Sensitivity and Statistics Window in conjunction with one or more thresholds to determine when an abnormal condition exists This design provides two benefits t prevents wide variations between high and low values from skewing the results as might be the case if values were averaged e It provides more control over the sensitivity of the analysis When the value of the sensitivity parameter is 0 one value over the threshold triggers the event If the sensitivity paramet
27. arts Application Connectivity Monitor Configuration Guide The Standard Discovery Probe Use Only Selected Systems To use this option 1 Specify the System names pattern s and click the Apply button The example in the figure shows the System names pattern default For additional information about matching patterns and the use of wildcard characters in patterns see Wildcards Used By EMC Smarts Software on page 43 Select Use on selected systems 3 The list in the dialog is updated with the systems that match the applied system names pattern 4 Select individual system names from the list and click the OK button The system names pattern is displayed in the System Names Pattern field in the Application Signature tab The Standard Discovery Probe The Standard Probe is a program that when combined with an application signature that is defined through the Application Signature Configuration Interface automatically discovers TCP based applications based on the Application Class specified in the signatures The Standard Probe provides the following functionality e It creates basic application topology specified through the Application Signature Configuration Interface for the application e It sets up monitoring for the discovered application by creating a corresponding check and instrumenting it with the action specified through the Application Signature Configuration Interface When an application signature is
28. atch Example 10 20 30 10 20 30 50 matches all devices on network 10 20 30 except 10 20 30 50 Example Router Cisco amp 10 20 30 10 20 30 lt 10 20 gt matches a Router except a Cisco router with an address on network 10 20 30 except not 10 20 30 10 through 10 20 30 20 EMC Smarts Application Connectivity Monitor Configuration Guide 45 Wildcards Used By EMC Smarts Software 46 EMC Smarts Application Connectivity Monitor Configuration Guide Index A Adapter Platform Add to topology 10 Domainlype Entries 9 Adding or removing a setting 39 Adding or removing matching criteria 40 Application Connectivity Monitor About 1 Integrating 7 Managing Applications with 2 Application Signature Configuration Interface 3 17 Application Signatures 4 Monitoring Actions 4 Using 17 Application Signature tab 17 Application signatures 4 19 Application Name Prefix 21 Class 21 Creating 19 Deleting 23 disabled 19 discovery 20 Enable 20 enabled 19 Modifying 23 Monitoring Action 22 Name 20 Port Number 21 Request 21 Response 21 System Name Pattern 22 B BASEDIR ix C Changing matching criteria 40 Changing priority of a group 39 Changing setting parameters 41 Copying a group 42 Creating a group 42 Creating Application Signatures 19 D Default Parameters for Services 13 Deleting Application Signatures 23 Deploying Application Connectivity Monitor Firewall Considerations 6 IP Management Suite 6 Java Runtime
29. cation Connectivity Monitor e EMC Smarts Application Connectivity Monitor Release Notes EMC Smarts Application Connectivity Monitor Configuration Guide Technical Support EMC Smarts Application Connectivity Monitor Installation Guide e EMC Smarts Application Connectivity Monitor Configuration Guide EMC Smarts Application Connectivity Monitor User s Guide Technical Support For questions about technical support call your local sales office or service provider For service call one of the following numbers United States 800 782 4362 SVC 4EMC Canada 800 543 4782 543 4SVC Worldwide 508 497 7901 EMC Powerlink EMC Powerlink is the EMC Corporation s secure extranet for customers and partners Powerlink is an essential tool for obtaining web based support from the EMC Corporation Powerlink can be used to submit service or information requests tickets and monitor their progress to review the knowledgebase for known problems and solutions and to download patches and SmartPacks From training on EMC products and technologies to online support product announcements software registration technical white papers interoperability information and a range of configuration tools Powerlink offers resources unavailable elsewhere For quickest access when you do not already have a Powerlink account ask your EMC representative for the access code for your company and register at the Powerlink site Visit the EMC Powerlink w
30. duct is by default installed to C InCharge6 ACM smarts This location is referred to as BASEDIR smarts EMC Smarts Application Connectivity Monitor Configuration Guide ix Preface Optionally you can specify the root of BASEDIR to be something other than opt InCharge on UNIX or C InCharge on Windows but you cannot change the lt product gt location under the root directory For more information about the software directory structure refer to the EMC Smarts System Administration Guide Application Connectivity Monitor Products Application Connectivity Monitor includes the following products Application Connectivity Monitor Additional Resources In addition to this document EMC Smarts provides the following resources Command Line Programs Documentation Descriptions of command line programs are available as HTML pages The index html file which provides an index to the various commands is located in the BASEDIR smarts doc html usage directory Readers of this document may find other documentation also available in the BASEDIR smarts doc pdf directory helpful EMC Smarts Documentation The following documents are product independent and thus relevant to users of all EMC Smarts products e EMC Smarts System Administration Guide EMC Smarts ASL Reference Guide EMC Smarts Perl Reference Guide Application Connectivity Monitor Documentation The following documents are relevant to users of Appli
31. ebsite at http powerlink emc com EMC Smarts Application Connectivity Monitor Configuration Guide xi Preface xii EMC Smarts Application Connectivity Monitor Configuration Guide Introduction This chapter provides a brief overview of important features in EMC Smarts Application Connectivity Monitor It includes the following sections e About Application Connectivity Monitor e Managing Applications with Application Connectivity Monitor e Application Signature Configuration Interface See Creating and Configuring Application Signatures on page 17 for detailed information about using the Application Signature Configuration Interface See Managing Applications with Application Connectivity Monitor on page 2 about the use of Application Connectivity Monitor to manage applications About Application Connectivity Monitor Application Connectivity Monitor ACM is a software package that automatically discovers TCP based applications on the network and monitors application connectivity to pinpoint the root cause of application availability problems Network operations personnel can use Application Connectivity Monitor to e Discover and monitor the network availability of TCP applications e When an application is unavailable determine whether the problem is basic network connectivity or application availability EMC Smarts Application Connectivity Monitor Configuration Guide 1 Introduction Application Connectivity Monitor
32. eld for a matching criterion is not case sensitive If the value of a managed element s attribute matches a matching criterion the managed element is eligible to become a member of the group When more than one matching criterion is specified a managed element must match all criteria to become a member of the group Adding or Removing Matching Criteria 1 Select a matching criterion 2 Click Enable to make the criterion active moving it to the top of the Matching Criteria tab Use Disable to deactivate the criterion moving it to the bottom of the Matching Criteria tab 3 Ifyou are adding a matching criterion type a matching pattern in the Value field 4 Click Apply Select Reconfigure from the Group menu Changing the Value of a Matching Criterion 1 Select the string in the Value field or double click the Value field to highlight the current value 2 Type the text integers or wildcard to match against the attribute 3 Click Apply 4 Select Reconfigure from the Group menu A Domain Manager processes matching criteria in the following manner First managed elements are compared against the matching criteria of the group with the highest priority If an element matches all the criteria it is added as a member of the group If an element does not match all the criteria it is compared against the matching criteria of the group with the second highest priority and so on Method for Modifying the Parameters of a Setting 40
33. er For Application Connectivity Monitor ensure that your license is in the proper location e Evaluation license Save trial dat to the BASEDIR smarts local conf directory Edit the SM_LICENSE variable in the runcmd_env sh file so that the variable specifies the full path name to the trial dat file Permanent license Save smarts lic to the BASEDIR directory By default BASEDIR is opt InCharge6 ACM for UNIX and C InCharge6 ACM for Windows See the EMC Smarts Application Connectivity Monitor Installation Guide and EMC Smarts System Administration Guide for complete information about licenses Integrating Application Connectivity Monitor This section describes how to integrate Application Connectivity Monitor Instructions are organized by component Figure 1 illustrates the architecture and integration of Application Connectivity Monitor During the integration process for some of the components you need to modify configuration files Use the sm_edif utility to edit configuration files For example to edit the ics conf file for the Global Manager enter the following at the command line BASEDIR smarts bin sm_edit conf ics ics conf EMC Smarts Application Connectivity Monitor Configuration Guide Deploying Application Connectivity Monitor Whenever you modify a configuration file you must stop and restart the component for the changes to take effect For a Global Manager you can reload the configuration file while it i
34. er is 100 every value must be over the threshold The following example illustrates how these parameters work A SoftwareElementCheck samples a parameter such as ResponseTime every 30 seconds and compares it to the threshold MaxResponseTime The SoftwareElementCheck records whether the value is over the threshold At regular intervals determined by the correlation engine the SoftwareElementCheck compares the number of samples that violated the threshold during the most recent window interval Statistics Window to the sensitivity parameter If the percentage of samples in violation is higher than the sensitivity parameters a symptom is triggered EMC Smarts Application Connectivity Monitor Configuration Guide 33 Groups and Settings Default Polling Groups and Settings Polling Groups This section describes the default polling groups included with Application Connectivity Monitor and the settings that can be applied to each polling group Application Connectivity Monitor provides the following polling groups Software Service Polling Groups Software Service Polling Groups The Software Service Polling Groups applies settings to all elements of the SoftwareService class except elements of the InChargeService class Table 7 describes the Software Service Groups included with Application Connectivity Monitor Table 7 Properties of the Software Service Polling Groups POLLING MATCHING CRITERIA SETTINGS DESC
35. eters common to a particular type of analysis for example Oracle Database A component called a group contains zero or more settings and is related to managed elements in your network based on matching criteria Each member of a group is configured according to parameters defined in the group s settings In this way different threshold values can be applied to different groups of devices This section describes the groups settings and thresholds used by Application Connectivity Monitor It also provides instructions for modifying the properties of a group and the parameters of a setting You can modify the groups or create groups to tailor the analysis of Application Connectivity Monitor to your particular managed domain For complete information about the classes described in this chapter see the EMC Smarts Application Connectivity Monitor User s Guide Default Threshold Groups and Settings This section describes the default threshold groups included with the Application Connectivity Monitor and the settings that can be applied to each threshold group EMC Smarts Application Connectivity Monitor Configuration Guide 31 Groups and Settings Threshold Groups Application Connectivity Monitor provides the following threshold groups Software Service Groups Software Service Groups The Software Service Groups applies settings to all elements of the SoftwareService class except elements of the InChargeService class Table
36. he Available Settings list 2 Click Add to move an available setting to the Current Settings list or click Remove to move a current setting to the Available Settings list Click Apply 4 Select Reconfigure from the Group menu Method for Modifying the Priority of Groups Priority and matching criteria determine which managed elements are members of what group When an element matches the criteria for two or more groups the managed element becomes a member of the group with the highest priority The Priorities tab lists groups in the order of their priority from highest to lowest Changing the Priority of a Group 1 Select the group for which you want to change the priority 2 Click the up or down arrow to change its position relative to the other groups Click Apply 4 Select Reconfigure from the Group menu Method for Editing Matching Criteria Matching criteria which appear at the top of the Matching Criteria tab are defined using the attributes of the managed elements Each matching criterion has three fields Name Description and Value Name identifies the attribute that is used as a matching criterion e Description is the description of the attribute taken from the ICIM model EMC Smarts Application Connectivity Monitor Configuration Guide 39 Groups and Settings e Value is any combination of text integers and wildcards that is matched against the value of the attribute in the managed element The Value fi
37. he Standard tcpAction 28 The Standard tcpAction is a monitoring action that monitors the tcp connectivity of the discovered elements by periodically polling the elements It is the default monitoring action for all predefined autodetect application signatures included with Application Connectivity Monitor After the Standard Probe discovers and creates a basic topology application object SoftwareService for a specified autodetect signature it automatically initiates the Standard tcpAction monitoring action Thereafter the tcpAction periodically polls the element to determine the connectivity status of that element The polling interval of the tcpAction is set through the Polling and Thresholds Console Where applicable the parameters of the Standard tcpAction can be changed through the Customize Monitoring Action Dialog The parameters include address the hostname or IP address of the server For autodetect signatures this can be left blank The information is collected at runtime EMC Smarts Application Connectivity Monitor Configuration Guide Removing Topology Elements port the port number of the server For autodetect signatures this can be left blank The information is taken from the detection information If you explicitly provide this parameter in the dialog the entered value overrides the default one the detection port requestString the request string to send to the server matchPattern the pat
38. hich means that the system will iscover a specified application on all systems added to the ACM Domain Manager s topology Specifying Port Number Request and Response Parameters The Port Number Request and Response parameters can provide various types of information depending upon the entered values If for example you only need to know whether you can connect to a specified port enter that port number Port Number lt 25 gt for SMTP Request lt No Value gt Response lt No Value gt If however you need to know whether you can connect to a specified port and that the server should respond with a certain pattern then enter a port number and response string Port Number lt 25 gt Request lt No Value gt Response lt sendmail gt Finally you can enter values for all three parameters to send a request to induce the server to respond with a particular pattern Port Number lt 80 gt for a Web Server Request lt GET HTTP 1 0 n n gt Response lt Server Apache gt to detect an Apache Web Server EMC Smarts Application Connectivity Monitor Configuration Guide Using the Application Signature Configuration Interface Modifying Application Signatures The Application Signature tab is also used for modifying an existing application signature The table at the top of the Application Signature tab will show a list of application signatures registered in the server Each row in the table corresponds to an a
39. ies in the Adapter Platform s configuration file icoi conf At minimum you need to uncomment the entry for Availability Manager In addition you need to comment out the entry for Availability Manager that uses the dxa sysip conf file The DomainType needs to specify the name of the underlying domain source and the data exchange file dxa oi from am conf plus any settings such as MinimumCertainty Use the sm_edit utility to modify the icoi conf located in opt InCharge6 SAM smarts icoi conf or C InCharge6 SAM smarts icoi conf directory Example of DomainType Entries This section provides an example of a DomainSection in an Adapter Platform s configuration file icoi conf In it there are DomainType entries for Availability Manager DomainSection DomainType ConfFile dxa sysip conf MinimumCertainty 0 0 SmoothingInterval 0 Name INCHARGE AM Domain type for AM servers to be used in ACM 2 0 deployments Please use this INSTEAD of the first one comment out the block using the dxa sysip conf file DomainType ConfFile dxa oi from am conft MinimumCertainty 0 0 SmoothingInterval 0 Name INCHARGE AM EMC Smarts Application Connectivity Monitor Configuration Guide 9 Deploying Application Connectivity Monitor For more information about the Adapter Platform see the EMC Smarts Service Assurance Manager Adapter Platform User s Guide For more information abo
40. ing Application Signatures 18 The tab enables administrators and integrators to access the Application Signature Configuration Interface through which they can enable and configure application signatures Signatures can also be deleted when necessary To access the Application Signature Configuration Interface perform the following steps 1 From the Global Console select Configure gt Domain Manager Administration Console 2 Click on the Domain Manager icon in the Topology Tree and select the Application Signature tab Domain Manager Administration Console iz O P Ioj x File Edit Yiew InCharge Manager Event Topology Configure Help 6 6 4 2 F InCharge Manager jic ace x Domain IC ACM Correlation Modules Threads Topology Application Signature d ApplicationServer Enabled Y Aa ApplicationServerRedur is Bridge da DatabaseRedundancyG dh DatabaseServer A Dataview da DirectoryServer dh DNSService E da Firewall FirewallService da FTPService E amp Host False ASIA NA tt 24 o da HTTPService ds MAPService Application Signature Details da InChargeBeacon GA InChargeService Name J Enabled da J2ZEEApplicationServer da J2EEDataSource Port Number Request Response i J2EEWebApplication td JCADataSource Class JapplicationServer bi JDBCDataSource da LDAPService Application Name Prefix i LoadBalancer J MailServer Monitoring Action
41. ity Monitor Configuration Guide Working With Groups and Settings Opening the Polling and Thresholds Console Layout of the Polling and Thresholds Console Polling and Thresholds Console Toolbar Buttons How Managed Elements Are Assigned to Groups Modifying the Properties of a Group Method for Adding or Removing Settings Method for Modifying the Priority of Groups Method for Editing Matching Criteria Method for Modifying the Parameters of a Setting Creating New Groups A Wildcards Used By EMC Smarts Software Index EMC Smarts Application Connectivity Monitor Configuration Guide 35 35 36 37 38 38 39 39 39 40 41 43 47 Contents vi EMC Smarts Application Connectivity Monitor Configuration Guide Preface Purpose This document provides an overview of important features in EMC Smarts Application Connectivity Monitor and instructions for configuring Application Connectivity Monitor Intended Audience This guide is intended for administrators and integrators who are responsible for deploying and configuring Application Connectivity Monitor Prerequisites This guide assumes you have the administrative privileges and the necessary experience to properly deploy and configure network management software EMC Smarts Application Connectivity Monitor Configuration Guide Vii Preface Document Organization This guide consists of the following chapters Table 1 Document Organization CHAPTER APPENDIX DES
42. m the Domain Manager Administration Console to verify that it is not listed Open a Global Console and attach to the Global Manager and ACM Domain Manager to view any notifications Modifying Files With the sm_edit Utility As part of the EMC Smarts deployment and configuration process you will need to modify certain files User modifiable files include configuration files rule set files templates and files such as seed files and security configuration files containing encrypted passwords Original versions of these files are installed into appropriate subdirectories under the BASEDIR smarts hierarchy For example on UNIX operating systems the original versions of Global Manager configuration files are installed to opt InCharge6 SAM smarts cont ics 14 EMC Smarts Application Connectivity Monitor Configuration Guide Integrating Application Connectivity Monitor Original versions of files should not be altered If a file requires modification it must be stored as a local copy of the file in BASEDIR smarts local or one of its subdirectories For example a modified ics conf file should be saved to opt InCharge6 SAM smarts local conf ics EMC Smarts software is designed to first search for user modifiable files in BASEDIR smarts local or one of its subdirectories If a modified version of a file is not found in the local area EMC Smarts software then searches appropriate nonlocal directories Note Original versions of files may
43. me Environment JRE 1 4 2_06 must be installed on your system It is a requirement for the installation program Firewall Deployment Considerations The ACM Domain Manager needs to be able to connect to the applications it monitors A firewall between the ACM Domain Manager and an application can prevent ACM from discovering and monitoring that application Installing the If there is no access your firewall administrator might need to Configure security policies rules to enable a one way connection from the ACM Domain Manager to the server to be monitored e Specify application ports while setting up the one way connection for a greater level of security Software EMC Smarts suites need to be properly installed and functional Instructions to install and uninstall the suites are provided in these documents EMC Smarts Application Connectivity Monitor Installation Guide EMC Smarts Application Connectivity Monitor Configuration Guide License Reminder EMC Smarts Service Assurance Management Suite Installation Guide EMC Smarts IP Management Suite Installation Guide If Service Assurance Management Suite 6 2 is installed you will need to install SmartPack 2 Apply SmartPack 2 to Service Assurance before configuring communications between Service Assurance and Application Connectivity Monitor See the EMC Smarts SmartPack Read Me First document that came with your software for additional information License Remind
44. moothingInterval 65 HookScript ics dxa sample hook asl Name INCHARGE AM EMC Smarts Application Connectivity Monitor Configuration Guide 11 Deploying Application Connectivity Monitor 12 DomainType ConfFile dxa perf conf MinimumCertainty 0 24 SmoothingInterval 65 HH HookScript ics dxa sample hook asl Name INCHARGE PM DomainType definition for INCHARGE OI DomainType ConfFile dxa oi cont MinimumCertainty 0 24 SmoothingInterval 65 HH HookScript ics dxa sample nl hook asl Name INCHARGE OI DomainType definition for INCHARGE ACM DomainType ConfFile dxa sam from acm conf MinimumCertainty 0 24 SmoothingInterval 65 HH HookScript ics dxa sample hook asl Name IC ACM Reconfiguring the Global Manager If you change the ics conf file after the Global Manager is running you need to invoke a command so that the Global Manager will reload its configuration file This procedure is also referred to as reconfiguring the Global Manager Reconfiguring the Global Manager requires administrative privileges as defined by the Global Manager s serverConnect conf file To reconfigure the Global Manager invoke the following command from the BASEDIR smarts bin directory sm adapter s lt global_manager gt ics ICS RemoteConfig asl where lt global_manager gt is the name of your Global Manager Depending on your security configuration
45. n field This displays a dialog that provides two mutually exclusive options Use all systems matched by pattern Use only selected systems Figure 4 illustrates the dialog EMC Smarts Application Connectivity Monitor Configuration Guide 25 Creating and Configuring Application Signatures Note Customize System Match Pattern x Specify system names patterns ee iter Match all Systems ley Use all systems matched by pattern i Use only selected systems fe Restictistto Most 7 co Figure 4 Customize System Match Patterns ukn If you do not specify patterns the default for System Name Pattern is This means that the system will apply the application signature on all systems added to the ACM Domain Manager s topology Use All Systems Matched by Pattern 26 To use this option 1 Specify the System names pattern and click the Apply button The example in the figure shows the System names pattern default For additional information about matching patterns and the use of wildcard characters in patterns see Wildcards Used By EMC Smarts Software on page 43 2 Select Use all systems matched by pattern 3 The list in the dialog is updated with the systems that match the applied system names pattern You cannot select individual systems from the list 4 Click the OK button The system names pattern is displayed in the System Names Pattern field in the Application Signature tab EMC Sm
46. n page 29 for additional information about removing elements To delete an existing application signature perform the following steps 1 Access the Application Signature tab 2 Select an existing signature from the list at the top of the tab 3 Click the Delete button to delete the signature from the list EMC Smarts Application Connectivity Monitor Configuration Guide 23 Creating and Configuring Application Signatures 4 The Application Signature Configuration Interface displays a warning message to make sure that you want to delete the selected application signature Click Yes to delete the signature Specifying Monitoring Action Parameters 24 Monitoring actions are scripts or programs that are associated with application signatures one per signature The actions monitor the availability and health of applications Application Connectivity Monitor includes one predefined monitoring action a tcpAction The tcpAction is a standard action that is used by all of the signatures included with Application Connectivity Monitor Figure 3 illustrates the dialog used to customize the parameters of the Monitoring Action for the application signature The dialog displays the parameters of the selected monitoring action in the Application Signature tab Only the values for the parameters can be changed Customize Monitoring Action x Specify custom values for monitoring action parameters Description Address of the server lea
47. n range Matches alternatives For example ab bc cd without spaces matches exactly the three following strings ab bc and cd A as the first or last character of a pattern accepts an empty string as a match Example with spaces ab bc matches the strings ab and bc Removes the special status if any of the following character Backslash has no special meaning within a set set or range lt n1 n2 gt construct EMC Smarts Application Connectivity Monitor Configuration Guide Special characters for compound wildcard patterns are summarized below Table 11 Compound Wildcard Patterns CHARACTER DESCRIPTION amp And Also for a compound wildcard pattern If a component basic wildcard pattern Spe aa by amp or is the first basic wildcard pattern in the compound wildcard pattern it must successfully match Example NY amp Router matches all strings which contain NY and also contain Router Example lt 1 100 gt amp 02468 matches even numbers between 1 and 100 inclusive The lt 1 100 gt component only passes numbers in the correct range and the 02468 component only passes numbers that end in an even digit Example A B amp C matches strings that contain either an A or a B and also contain a C Except for a compound wildcard panain opposite function of amp IF a component basic wildcard pattern is preceded by it must not m
48. nd arising from any error in this publication The InCharge products mentioned in this publication are covered by one or more of the following U S Patent Nos or pending patent applications 5 528 516 5 661 668 6 249 755 6 868 367 and 11 034 192 EMC InCharge the InCharge logo SMARTS the SMARTS logo Graphical Visualization Authentic Problem Codebook Correlation Technology Instant Results Technology InCharge Viewlet and Dashboard Viewlet are trademarks or registered trademarks of EMC All other brand or product names are trademarks or registered trademarks of their respective companies or organizations Additional copyright notices and license terms applicable to the software product are set forth in the Third Party Copyright Read Me file included on the accompanying software media Last Update 7 29 05 Contents Preface Vii Purpose vii Intended Audience vii Prerequisites vii Document Organization viii Documentation Conventions viii Application Connectivity Monitor Installation Directory ix Application Connectivity Monitor Products Additional Resources Command Line Programs Documentation x Technical Support xi EMC Powerlink xi p 1 Introduction About Application Connectivity Monitor Managing Applications with Application Connectivity Monitor Define the Application Discover the Software Infrastructure Automated Root Cause and Impact Analysis Application Signature
49. ng of every component and device Define the Application Application Connectivity Monitor comes pre configured with application signatures for all common TCP based applications based on IANA registered ports In addition users can easily create new signatures using the Application Signature Configuration Interface EMC Smarts Application Connectivity Monitor Configuration Guide Application Signature Configuration Interface Discover the Software Infrastructure Perform an initial discovery of network topology with Availability Manager and import the topology and connectivity analysis into Application Connectivity Monitor Then use Application Connectivity Monitor to discover the software infrastructure e The application signatures automate the process of discovering the topology and the relationships between the elements Automated Root Cause and Impact Analysis Application Connectivity Monitor automatically monitors all discovered TCP applications and automatically isolates the root cause of application outages differentiating between network connectivity failures and application failures In the case of network connectivity failures Application Connectivity Monitor works with Availability Manager and Service Assurance Manager to isolate the specific network component that failed providing end to end root cause analysis As with all EMC Smarts analysis products the root cause problem is automatically associated with all of the
50. operates in conjunction with Availability Manager and Service Assurance Manager Availability Manager provides the network topology for Application Connectivity Monitor Service Assurance Manager collects the results of the deployment s rootcause analysis and presents those results to network operations personnel through its Global Console Managing Applications with Application Connectivity Monitor A typical large scale application deployment can include numerous software services and hardware devices all of which must interact in a prescribed fashion to provide a business service It follows then that there is a need for a scalable solution for monitoring the availability of hundreds or thousands of applications along with the ability to automatically differentiate application failures from network connectivity failures Application Connectivity Monitor addresses this fundamental problem of application management in the following ways Helps the user define the application to be managed and helps the user through the process of discovering and monitoring the appropriate components Codebook Correlation Technology requires only a small subset of the events that occur in such an environment to perform rootcause analysis The InCharge Common Information Model ICIM used by Application Connectivity Monitor models only the necessary components this obviates the need for the complete topological infrastructure and the monitori
51. pplication signature To modify an existing application signature perform the following steps 1 Access the Application Signature tab 2 Select an existing signature from the list at the top of the tab 3 When the system displays the values associated with the selected signature modify the values as necessary Except for the name all of the other values can be modified 4 Ifthe signature is disabled click the Enable checkbox Click the Apply button to update the modified application signature Note The Apply button is disabled grayed out until valid values are entered for all of the required fields in the Application Signature Details panel If you try to update an outdated version of the application signature the console will display a message stating that the signature is outdated and that you need to click the Refresh button to display the latest version of the signature from the domain manager Deleting Application Signatures The Application Signature tab is used for deleting an existing application signature The table at the top of the Application Signature tab will show the list of application signatures registered in the server Each row in the table corresponds to an application signature Deleting an application signature does not remove the discovered topological elements associated with the deleted application signature from the topology The elements must be removed from the topology See Removing Topology Elements o
52. r The port number on which the application should be Required actively listening The same port number can be used for multiple signatures However when the same port is used for multiple signatures the request strings and response patterns must be mutually exclusive For example Signature 1 port 25 response Sendmail Signature 2 port 25 response Exchange If the requests and responses are not different that is inclusive the results of the probes are unpredictable Request The command string to send to the application in order Optional to generate a response from the application The string is sent after a connection on the specified port is established The server response is checked against a specified pattern see Response below Response The criteria to check the response message received Optional while checking the existence of the port number Wild card criteria specification is supported See Wildcards Used By EMC Smarts Software on page 43 for additional information The system tries to receive and match against responses in blocks of 1024 bytes It reads at least 1 line of the server response if a Request was not specified and at least 2 lines of output if a Request was specified If the output includes a new line character n the system reads and matches against only 1 line Class The application class of the discovered application Required The drop down list includes Software Service and the subclasses
53. r the range will be empty The character 4 in any position except the first or a hyphen at the first or last position has no special meaning Example server 789 smarts com matches server7 smarts com through server9 smarts com but not server6 smarts com It also matches server smarts com Example server acon does not match server smarts com or server2 smarts com but will match server8 smarts com lt nl n2 gt Matches numbers in a given range Both n1 and n2 must be strings of digits which represent non negative integer values The matching characters are a non empty string of digits whose value as a non negative integer is greater than or equal to n1 and less than or equal to n2 If either end of the range is omitted no limitation is placed on the accepted number For example 98 49 lt 1 100 gt 10 matches a range of IP addresses from 98 49 1 10 through 98 49 100 10 Example of an omitted high end of the range lt 50 gt matches any string of digits with a value greater than or equal to 50 Example of an omitted low end of the range lt 150 gt matches any value between zero and 150 A more subtle example The pattern lt 1 0 gt matches 1 2 up through 10 with matching no characters Similarly it matches strings like 9x with matching the trailing x However it does not match 11 because lt 1 10 gt always extracts the longest possible string of digits 11 and then matches only if the number it represents is i
54. reate new groups Opening the Polling and Thresholds Console The Polling and Thresholds Console is used to display groups and modify their properties To access the Polling and Threshold Console you must first open the Domain Manager Administration Console Attaching to a Domain Manager with the Domain Manager Administration Console requires an EMC Smarts user account with the following privileges and permissions e All privileges specified in the serverConnect conf file or its equivalent read by the Domain Manager Permission to use the console operation Configure Domain Manager Admin Console Through the Global Manager Administration Console this permission is specified in the Console Operations section of the user profile For information about configuring access privileges see the EMC Smarts System Administration Guide For information about configuring permissions to perform specific console operations see the EMC Smarts Service Assurance Manager Configuration Guide EMC Smarts Application Connectivity Monitor Configuration Guide 35 Groups and Settings To open the Polling and Thresholds Console follow these steps 1 Attach to the Domain Manager with the Global Console The Topology Browser Console opens 2 In the Topology Browser Console select Configure gt Domain Manager Administration Console The Domain Manager Administration Console Console opens 3 In the Domain Manager Administration Console select Edit
55. rom Availability Manager e All auto detected software service objects and their related topology are removed e A system is in the topology of Availability Manager but it is no longer of interest in Application Connectivity Monitor All software services need to be removed from it e Change the associated application signatures to exclude the system from all future discoveries Right click each software service object for the system and select Delete When you change the Application Class parameter of an application signature and invoke DiscoverAll and a new application is discovered by that signature the originally discovered application will be removed and the newly discovered application will be created For example A host flyer hosts a WebServer application that was discovered by the AS_WebServer application signature on port 80 If you change the signature to specify a different application class for instance TelnetService and then invoke DiscoverAll the original WebServer application will be removed and a new Software Service of the class TelnetService is created This occurs only if after changing the signature a new application is discovered If you change the signature and a new application is not discovered by DiscoverAll the originally discovered application remains in the topology EMC Smarts Application Connectivity Monitor Configuration Guide Groups and Settings A setting is a collection of param
56. s still running For information about the sm_edit utility see Modifying Files With the sm_edit Utility on page 14 Global Console Administrator Role Operator Monitoring Role Topology Service Assurance 7 and Manager A dxa sam from acm conf Evenig Global Manager Oooo Topology and Events Availability Manager Unitary P ae oo ee SAM Adapter Computer System c Bep F TAN p dxa oifrom gt Platform Topology and onnectivity Monitor ee a an Aggregate Notifications UCS UnresponsiveSymptom Figure 1 Application Connectivity Monitor Architecture and Integration Availability Manager To transfer export events and topology from Availability Manager to either the Global Manager or the Adapter Platform no configuration changes are necessary for Availability Manager Availability Manager must be installed and functional The Domain Manager is used to perform discovery Adapter Platform To transfer notifications and topology from Adapter Platform to the Global Manager no configuration changes are necessary in the Adapter Platform s configuration file 8 EMC Smarts Application Connectivity Monitor Configuration Guide Integrating Application Connectivity Monitor e Adapter Platform to the ACM Domain Manager no changes are necessary in the Adapter Platform s configuration file To receive events and topology from an underlying source you need to uncomment DomainType entr
57. ser supplied value in bold italics File gt Open Indicates a menu path in italics VA Indicates a command is wrapped over one or more lines The command must be typed as one line Directory path names are shown with forward slashes Users of the Windows operating systems should substitute back slashes for forward slashes Also if there are figures illustrating consoles in this document they represent the consoles as they appear in Windows Under UNIX the consoles appear with slight differences For example in views that display items in a tree hierarchy such as the Topology Browser a plus sign displays for Windows and an open circle displays for UNIX Finally unless otherwise specified the term InCharge Manager is used to refer to EMC Smarts programs such as Domain Managers Global Managers and adapters Application Connectivity Monitor Installation Directory In this document the term BASEDIR represents the location where the Application Connectivity Monitor software is installed e For UNIX this location is opt InCharge lt n gt lt product gt e For Windows this location is C InCharge lt n gt lt product gt The lt n gt represents the software platform version number The lt product gt represents the product name For example on UNIX operating systems Application Connectivity Monitor is by default installed to opt InCharge6 ACM smarts On Windows operating systems this pro
58. tern against which the server response is to be matched timeout the timeout for the action in milliseconds Removing Topology Elements Occasionally topology elements software services and the systems that host the services may need to be removed from the discovered topology Note Edit the application signature that is associated with the software service and system before you remove the element from the topology To remove an auto detected element Access the application signature that discovered the auto detected software service that you want to remove and change the System Name Pattern so that the service will not be rediscovered Select a software service in the Topology Browser right click on it and select Delete The system removes the software service and the underlying topology created by the discovery of the software service It also stops monitoring the deleted element s EMC Smarts Application Connectivity Monitor Configuration Guide 29 Creating and Configuring Application Signatures Scenarios for Removing Elements 30 The following provide some scenarios for the removal of topology elements e A software service that was previously discovered is no longer of concern or interest e Change the application signature for the software service Right click on the service and select Delete e Use DiscoverAll and verify that the software service object is not re detected e A system is removed f
59. ty opens the local version in a text editor In addition sm_edit creates any necessary directories For more information about how to properly edit user modifiable files and how to use the sm_edit utility refer to the EMC Smarts System Administration Guide EMC Smarts Application Connectivity Monitor Configuration Guide 15 Deploying Application Connectivity Monitor 16 EMC Smarts Application Connectivity Monitor Configuration Guide Creating and Configuring Application Signatures The Application Signature Configuration Interface that is included with Application Connectivity Monitor enables administrators and integrators to create and configure application signatures Application Connectivity Monitor uses the signatures to discover and monitor applications in the managed topology This chapter details how to use the interface to create and configure signatures and includes the following sections e Using the Application Signature Configuration Interface e Specifying Monitoring Action Parameters Specifying System Name Patterns The Standard Discovery Probe e The Standard tcpAction Removing Topology Elements Using the Application Signature Configuration Interface For Application Connectivity Monitor the Domain Manager Administration Console which is accessed from the Global Console includes an Application Signature tab EMC Smarts Application Connectivity Monitor Configuration Guide 17 Creating and Configur
60. ut DomainType entries and configuring settings for system defaults see the EMC Smarts Service Assurance Manager Configuration Guide ACM Domain Manager 10 ACM Domain Manager discovers and monitors applications e It receives topology from the Standard Probe e It receives monitoring results from the Standard tcpAction e It receives topology and notifications from Adapter Platform The ACM Domain Manager correlates this information and sends the root cause and impact analysis as well as topological information to the SAM Global Manager To receive notifications and topology from the Adapter Platform you must manually add the element to the ACM Domain Manager s topology using the Domain Manager Administration Console See Adding Sources to the ACM Domain Manager on page 10 for instructions To transfer events and topology to the Global Manager no changes are necessary for the ACM Domain Manager Adding Sources to the ACM Domain Manager To use the Domain Manager Administration Console to add the Adapter Platform to the ACM Domain Manager s topology perform these steps If you already have a console open make sure you are attached to the ACM Domain Manager and start with Step 3 The domains must be registered with the same broker at startup for this process to function properly 1 Open the Global Console using either the sm_gui command or the Start menu Log on and attach to the ACM Domain Manager From the console
61. ve matchPattern Pattern to match server welco port Port of the server equestString Request to send to the server Timeout for the action in secon Lol wa Figure 3 Monitoring Action Dialog If you do not specify any values for the parameters default values are assigned to the parameters The parameters marked in red are required for the execution of the monitoring action EMC Smarts Application Connectivity Monitor Configuration Guide Specifying System Name Patterns To specify the parameters for a Monitoring Action perform the following steps 1 Access the Application Signature tab 2 Enter a new application signature or select an existing signature from the list at the top of the tab At the Monitoring Action field select the tcpAction 4 Click the Customize button to display the parameters Enter values for the parameters as necessary The parameters marked in red are required In addition the dialog box displays a message at the bottom that lists required parameters that must be entered Click the OK button If the signature is disabled click the Enable Checkbox Click the Apply button Specifying System Name Patterns System name matching patterns limit the discovery of applications to selected systems in the topology of the ACM Domain Manager This can be important for large networks with many systems To specify system name patterns click the Customize button next to the System Name Patter
62. ver Availability Manager ic pm server Performance Manager ic acm server ACM Domain Manager Default Parameters for Services During installation the ACM Domain Manager can be installed as a service When installed as a services default values are specified for the parameters that are associated with the services ACM Domain Manager default options are VBASEDIR smarts bin sm_service install startmode runonce name ic acm server BASEDIR smarts bin sm_server name IC ACM config asm ntier port 0 subscribe default ignore restore errors outputA EMC Smarts Application Connectivity Monitor Configuration Guide 13 Deploying Application Connectivity Monitor WA Indicates the command must be typed as one line Validating Your Integration To verify the integration of your ACM Domain Manager perform these tasks Use a text editor to review the ACM Domain Manager s log file The log file is located on the host running the component in the BASEDIR smarts local logs directory A common log error is cannot access for improper access between components View the EMC Smarts Broker s registry to ensure that the components are registered To do so use the breontrol command For more information about the brcontrol command see the EMC Smarts System Administration Guide Verify that the Adapter Platform was added to the ACM Domain Manager s topology Open the Discovery Progress dialog Pending Elements list fro

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