Dyson DC39 User's Manual
Contents
1. WASH FILTER Wash filter with cold water regularly or as required YOUR DYSON 2 YEAR GUARANTEE TODAY ON DYSON CUSTOMER CARE THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE Your Dyson appliance will be covered for parts and labour for 2 years from the date of purchase as detailed in the terms of the Dyson guarantee on page 8 of this Dyson Operating Manual If you have a query about your Dyson appliance call the Dyson Customer Care Helpline quoting the serial number and details of where and when you bought the appliance Your serial number can be found on your rating plate which is on the base of the appliance Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff details below AU www dyson com au register NZ www dyson co nz register Note your serial number for future reference dyson IIII INI NN IIINNNI01NN0 wes AA1 AA AAA11114 RATED MALMESBURY SNIGORP UM This illustration is for example purposes only 3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE REGISTER REGISTER REGISTER Visit our website to register your Dyson full parts and labour guarantee online Australia and New Zealand only AU www dyson com au register NZ www dyson co nz register Complete and return the form to Dyson in the envelope supplied AU 1800 239 766 NZ 0800 397 667 SG 7000 435 7546 ID 021 707 39766 IMPORTANT SAFETY INSTRUCTIONS BEFORE USING THIS APPLIAN2. Do not pull or carry by the cable or use the cable as a handle 21 Use extra care when cleaning on stairs Do not work with the appliance above you on the stairs 22 Turn off all controls before unplugging Unplug before connecting any tool or accessory 23 Always extend the cable to the red line but do not stretch or tug the cable 24 Hold the plug when rewinding onto cable reel Do not allow the plug to whip when rewinding READ AND SAVE THESE INSTRUCTIONS THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY Do not pull on Do not store near Do not use near Do not run over Do not pick up Do not pick up Do not use above Do not put hands near the cable heat sources naked flames the cable water or liquids burning objects you on the stairs the brush bar when the appliance is in use Tool attachments T O Wash filter with cold water regularly or as required Register for a filter wash reminder by email Australia only customercare dyson com au USING YOUR DYSON APPLIANCE PLEASE READ THE IMPORTANT SAFETY INSTRUCTIONS IN THIS DYSON OPERATING MANUAL BEFORE PROCEEDING CARRYING THE APPLIANCE Carry the appliance by the main handle on the body Do not press the cyclone release button or shake the appliance when carrying or the cy
3. Dyson Customer Care Helpline when service or repair is required Do not disassemble the appliance as incorrect reassembly may result in an electric shock or fire 9 Do not stretch the cable or place the cable under strain Keep the cable away from heated surfaces Do not close a door on the cable or pull the cable around sharp edges or corners Arrange the cable away from traffic areas and where it will not be stepped on or tripped over 10 Do not unplug by pulling on the cable To unplug grasp the plug not the cable The use of an extension cable is not recommended 11 Do not use to pick up water 12 Do not use to pick up flammable or combustible liquids such as petrol or use in areas where they or their vapours may be present 13 Do not pick up anything that is burning or smoking such as cigarettes matches or hot ashes 14 Keep hair loose clothing fingers and all parts of the body away from openings and moving parts Do not point the hose wand or tools at your eyes or ears or put them in your mouth 15 Do not put any object into openings Do not use with any opening blocked keep free of dust lint hair and anything that may reduce airflow 16 Use only Dyson recommended accessories and replacement parts 17 To avoid a tripping hazard rewind the cable when not in use 18 Do not use without the clear bin and filter in place 19 Do not leave the appliance when plugged in Unplug when not in use and before servicing 20
4. out any maintenance or repair work other than that shown in this Dyson Operating Manual or advised by the Dyson Customer Care Helpline Only use parts recommended by Dyson If you do not this could invalidate your Dyson guarantee Store the appliance indoors Do not use or store it below 0 C Ensure the appliance is at room temperature before operating Clean the appliance only with a dry cloth Do not use any lubricants cleaning agents polishes or air fresheners on any part of the appliance If used in a garage always wipe the base plate and ball with a dry cloth after vacuuming to clean off any sand dirt or pebbles that could damage delicate floors VACUUMING CAUTION Do not use without the clear bin and filter in place Fine dust such as plaster dust or flour should only be vacuumed in very small amounts Do not use the appliance to pick up sharp hard objects small toys pins paper clips etc They may damage the appliance When vacuuming certain carpets may generate small static charges in the clear bin or wand These are harmless and are not associated with the mains electricity supply To minimise any effect from this do not put your hand or insert any object into the clear bin unless you have first emptied it and rinsed it out with cold water See Cleaning the clear bin section on pages 6 and 7 of this Dyson Operating Manual Powerful suction can cause the hose to pull back please take care Do not work
5. with the appliance above you on the stairs Do not put the appliance on chairs tables etc Before vacuuming highly polished floors such as wood or lino first check that the underside of the floor tool and its brushes are free from foreign objects that could cause marking Do not push hard with the floor tool when vacuuming as this may cause damage Do not leave the cleaner head in one place on delicate floors On waxed floors the movement of the cleaner head may create an uneven lustre If this happens wipe with a damp cloth polish the area with wax and wait for it to dry EMPTYING THE CLEAR BIN Empty as soon as the dirt reaches the level of the MAX mark do not overfill Switch OFF and unplug before emptying the clear bin To remove the cyclone and clear bin unit push the release button to the side of the carrying handle as shown To release the dirt press the red bin release button To minimise dust allergen contact when emptying encase the clear bin tightly in a plastic bag and empty Remove the clear bin carefully Seal the bag tightly dispose as normal CLEANING THE CLEAR BIN To remove the cyclone and clear bin unit push the release button to the side of the carrying handle as shown To separate the cyclone unit from the clear bin press the red bin release button to open the bin base This exposes a small silver button behind the red opening mechanism Press the silver button and separate the cyclon
6. years from the date of purchase subject to the terms of the Dyson guarantee If you have a query about your Dyson appliance call the Dyson Customer Care Helpline quoting the serial number and details of where and when you bought the appliance Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff DYSON CONTACT DETAILS Australia Website www dyson com au Dyson Customer Care 1800 239 766 Mon Fri 8 00am to 6 00pm EST Sat Sun 8 30am to 4 00pm EST Email customercare dyson com au Address Dyson Appliances Aust Pty Ltd PO Box 2835 Taren Point NSW 2229 Australia New Zealand Website www dyson co nz Dyson Customer Care 0800 397 667 Mon Fri 8 30am to 5 00pm Email dyson averyrobinson co nz Address Avery Robinson Ltd Unit F 151D Marua Road Ellerslie Auckland 1051 New Zealand JN 42592 PN 23290 05 01 28 07 11 Singapore Website www dyson com sg Dyson Customer Care 7000 435 7546 Mon Fri 9 00am to 6 00pm Email singapore dyson com Address Service Home Pte Limited 2 Leng Kee Road 04 09A Thye Hong Centre Singapore 159086 Indonesia Website www dyson co id Dyson Customer Care 021 707 39766 Mon Fri 9 00am to 5 00pm Email service higienis com Address PT Higienis Indonesia Permata Plaza Top Floor TF 04 JI M H Thamrin Kav 57 Jakarta 10350 Indonesia www dyson com a See ease eee ease ee ek ee eee ee ee See EE EE ee re oe es Please
7. CE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS MANUAL AND ON THE APPLIANCE When using an electrical appliance basic precautions should always be followed including the following A WARNING TO REDUCE THE RISK OF FIRE ELECTRIC SHOCK OR INJURY 1 This Dyson appliance is not intended for use by young children or infirm persons with reduced physical sensory or reasoning capabilities or lack of experience and knowledge unless they have been given supervision or instruction by a responsible person concerning use of the appliance to ensure that they can use it safely 2 Do not allow to be used as a toy Close attention is necessary when used by or near young children Children should be supervised to ensure that they do not play with the appliance 3 Use only as described in this Dyson Operating Manual Any other use not recommended by the manufacturer may cause fire electric shock or injury to persons 4 Suitable for dry locations only Do not use outdoors or on wet surfaces 5 Do not handle any part of the plug or appliance with wet hands 6 Do not use with a damaged cable or plug If the supply cable is damaged it must be replaced by Dyson its service agent or similarly qualified person in order to avoid a hazard 7 If the appliance is not working as it should has received a sharp blow has been dropped damaged left outdoors or dropped into water do not use and contact the Dyson Customer Care Helpline 8 Contact the
8. arketing and research purposes including sending commercial electronic messages and may disclose it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers If you wish to access your personal information or see our full privacy policy please contact us at customercare dyson com au DISPOSAL INFORMATION Dyson products are made from high grade recyclable materials Please dispose of this product responsibly and recycle where possible When your Dyson appliance reaches the end of its life we are responsible for its safe disposal You can send your old Dyson appliance back to us at our cost and we will organise for it to be recycled Please note that not all parts are recyclable Recycling of parts is subject to the capabilities of 3rd party suppliers Available in Australia only Simply 1 Box up your old Dyson appliance 2 Take the package to your local post office and send to the address below Dyson We Recycle Reply Paid 83215 Dyson Service Centre Unit 6 amp 7 7 11 Parraweena Rd Taren Point NSW 2229 PRODUCT INFORMATION Please note Small details may vary from those shown IMPORTANT WASH FILTER Wash filter with cold water regularly or as required Register for a filter wash reminder by email Australia only customercare dyson com au dyson Dyson Customer Care Your Dyson appliance will be covered for parts and labour for 2
9. ckages Failure to do so could result in personal injury Beware of sharp objects when checking for blockages Refit all parts securely before using Clearing blockages is not covered by your Dyson guarantee To access the flexible inspection hose beneath the clear bin first remove the clear bin from the appliance as shown on page 5 Unscrew the two Phillips screws on the clear bin locator bracket as shown on page 5 Do not remove any other screws Remove the bracket Firmly twist the top of the flexible inspection hose away from the inlet next to the ball do not remove the end next to the connection for the main hose Inspect for blockages Reassemble in reverse order CLEARING BLOCKAGES THERMAL CUT OUT This appliance is fitted with an automatically resetting thermal cut out Large items may block the tools or wand inlet If any part becomes blocked the appliance may overheat and automatically cut out Switch OFF and unplug Leave to cool down for 1 2 hours before checking filter or for blockages Do not operate the wand release catch Clear any blockage before restarting Clearing blockages is not covered by your Dyson guarantee BRUSH BAR CLEARING OBSTRUCTIONS If your brush bar is obstructed it may shut OFF If this happens you will need to remove the brush bar as shown Switch OFF and unplug before proceeding Failure to do so could result in personal injury Remove the brush bar by using a coi
10. clone could disengage fall off and cause injury OPERATION Always extend the cable fully to the red tape before use Plug the appliance into the mains electricity supply To switch ON or OFF press the power button located as shown After use unplug the appliance retract the cable safely and put the appliance away Switch OFF the appliance and unplug before Adjusting the setting Changing or using tools Removing the hose or airway inspection parts To watch a short online video visit www dyson com au DC39gettingstarted www dyson co nz DC39gettingstarted BRUSH BAR The brush bar will always default to ON spinning each time you switch the appliance ON To switch the brush bar off e g for hard floors Switch the machine ON Press the brush bar ON OFF button the brush bar will stop spinning The brush bar will automatically stop if it becomes obstructed See Brush bar clearing obstructions on pages 4 and 7 Before vacuuming your flooring rugs and carpets check the manufacturer s recommended cleaning instructions Some carpets may fuzz if a rotating brush bar is used when vacuuming If this happens we recommend vacuuming in hard floor mode and consulting with the flooring manufacturer The brush bar on the appliance may damage some carpet types If you are unsure turn OFF the brush bar LOOKING AFTER YOUR DYSON APPLIANCE Do not carry
11. com au register NZ www dyson co nz register By calling the Dyson Customer Care Helpline By completing and returning the enclosed form to us by mail This will confirm ownership of your Dyson appliance in the event of an insurance loss and enable us to contact you if necessary DYSON CUSTOMER CARE If you have a query about your Dyson appliance call the Dyson Customer Care Helpline quoting the serial number and details of where and when you bought the appliance or contact us via the website Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff If your Dyson appliance needs a service call the Dyson Customer Care Helpline so we can discuss the available options Your serial number can be found on your rating plate which is on the base of the appliance To enable us to carry out work on your appliance please contact the Dyson Customer Care Helpline to obtain a reply paid delivery address in your state available in Australia only If your Dyson appliance is under Dyson guarantee and the repair or replacement is covered it will be repaired or replaced at no cost If the repair or replacement is found not to be covered under the Dyson guarantee the repair or replacement of the Dyson appliance and any associated delivery charges both to and from us will be at your cost subject to your statutory rights and remedies as a consumer ABOUT YOUR PRIVACY Dyson may use this information for future m
12. e faults caused by negligent use or care neglect careless operation or handling of the Dyson appliance which is not in accordance with this Dyson Operating Manual Use of the Dyson appliance for anything other than normal domestic purposes in the country of purchase Use of parts not assembled or installed in accordance with the instructions of Dyson Use of parts and accessories other than those produced or recommended by Dyson Repairs or alterations carried out by parties other than Dyson or its authorised agents Damage from external sources such as transit weather electrical outages or power surges Failures caused by circumstances outside Dyson s control Blockages please refer to pages 4 and 7 in this Dyson Operating Manual for details on how to unblock your Dyson appliance Normal wear and tear e g fuse brush bar etc Industrial use of the Dyson appliance such as vacuuming gyprock dust or builders dust may void your Dyson guarantee If your Dyson guarantee does not apply you may have statutory rights and remedies available to you as a consumer If you are in any doubt as to what is covered by your Dyson guarantee please call the Dyson Customer Care Helpline see details on page 10 REGISTERING YOUR DYSON GUARANTEE To help us ensure you receive prompt and efficient service please register as a Dyson appliance owner There are three ways to do this Online Australia and New Zealand only AU www dyson
13. e Ltd or Indonesia s authorised agent PT Higienis Indonesia or their authorised agents Any parts replaced will become the property of Dyson Appliances Aust Pty Ltd Avery Robinson Ltd NZ Dyson Singapore Pte Ltd or PT Higienis Indonesia The repair and replacement of your Dyson appliance under Dyson guarantee will not extend the Dyson guarantee period The Dyson guarantee provides benefits which are additional to and do not affect your statutory rights and remedies as a consumer You must provide proof of both the original and any subsequent delivery purchase before any work can be carried out on your Dyson appliance Without this proof any work carried out pursuant to the Dyson guarantee and any associated delivery charges both to and from us will be at your cost subject to your statutory rights and remedies as a consumer Please keep your receipt or delivery note WHAT IS COVERED Your Dyson guarantee covers The repair or replacement of your Dyson appliance if your Dyson appliance is found to be defective due to faulty materials workmanship or function within 2 years of purchase or delivery if any part is no longer available or out of manufacture Dyson will replace it with a functional replacement part Use of the appliance in the country of purchase WHAT IS NOT COVERED Under your Dyson guarantee Dyson shall not be liable for costs of repair or replacement of a product incurred as a result of Accidental damag
14. e unit from the clear bin Clean the clear bin with cold water only Ensure the clear bin is completely dry before replacing Do not use detergents polishes or air fresheners to clean the clear bin Do not put the clear bin in a dishwasher Do not immerse the whole cyclone in water or pour water into the cyclones Clean the cyclone shroud with a dry cloth or dry brush to remove lint and dust WASHING YOUR FILTER Your appliance has one washable filter located as shown on page 6 of this Dyson Operating Manual Check and wash the filter regularly or as required according to instructions to maintain performance Switch OFF and unplug before checking or removing the filter Wash the filter with cold water only Do not use detergents Hold under a tap and run water through the open end Turn upside down and tap out Squeeze and twist with both hands to make sure the excess water is removed Run water over the outside of the filter Squeeze and twist with both hands to make sure the excess water is removed Place the filter on its side to dry completely Do not put the filter in a dishwasher washing machine tumble dryer oven microwave or near a naked flame IMPORTANT After washing please leave at least 24 hours to dry completely before refitting To watch a short online video visit www dyson com au DC39filterwash www dyson co nz DC39filterwash LOOKING FOR BLOCKAGES Switch OFF and unplug before looking for blo
15. n to loosen the fastener marked with a padlock as shown on page 4 Beware of sharp objects when clearing obstructions Replace the brush bar and secure it by tightening the fastener Ensure it is fixed firmly before operating Clearing brush bar obstructions is not covered by your Dyson guarantee BRUSH BAR TROUBLESHOOTING If the brush bar has stopped spinning follow the instructions above on clearing obstructions Alternatively contact the Dyson Customer Care Helpline or visit the Dyson website AUSTRALIAN CONSUMER LAW The details of the Dyson guarantee are set out below In addition to your rights under the Dyson guarantee we also provide the following statement as required by the Australian Consumer Law In Australia your Dyson appliance comes with statutory guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have your Dyson appliance repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure DYSON 2 YEAR GUARANTEE TERMS AND CONDITIONS TERMS AND CONDITIONS OF YOUR DYSON 2 YEAR GUARANTEE The Dyson guarantee becomes effective from the date of purchase All work will be carried out by Dyson Appliances Aust Pty Ltd Avery Robinson Ltd NZ Singapore s authorised agent Service Home Pt
16. ntee provides benefits which are additional to and do not affect your statutory rights and remedies as a consumer If you decide not to extend your Dyson 2 year guarantee you may have statutory rights and remedies available to you as a consumer Cheque money order made payable to Dyson Appliances Credit card Mastercard Visa Card Number Expiry Date M M Y Y hereby apply for the Dyson appliance extended guarantee in accordance with the terms and conditions of your plan confirm the appliance is in good working order and used for domestic puposes only and declare that the details on this proposal are true and complete to the best of my knowledge and belief Date fi WARNING Any false statement may Signature render this plan invalid
17. or see our full privacy policy please contact us at customercare dyson com au If you do not wish to receive marketing information by these methods from Dyson please tick this box REGISTER REGISTER Visit our website to register Dyson full parts and labour guarantee online Australia AU 1800 239 766 REGISTER Complete and return the form to Dyson in the envelope supplied and New Zealand only NZ 0800 397 667 AU www dyson com au register SG 7000 435 7546 NZ www dyson co nz register ID 021 707 39766 Section 2 Dyson 2 3 year guarantee Increase your Dyson 2 year guarantee cover to 5 years when you purchase an extended guarantee from Dyson Australia only This option is just AU 95 00 Dyson is committed to providing the best Aftersales Service which is why we offer the option to extend your Dyson 2 year guarantee to 5 years The terms of the Dyson 2 year guarantee on page 8 of this Dyson Operating Manual will apply to the Dyson extended guarantee The Dyson extended guarantee is underwritten by Dyson Appliances Aust Pty Ltd To purchase just complete the fields below Send both sections to us together with your cheque money order or credit card details within 2 years of your appliance purchase Offer to purchase the Dyson extended guarantee is only available within 2 years of customers purchasing their appliance Offer not available to customers who have purchased an extended warranty from a retailer The Dyson extended guara
18. take a few moments to answer our questions They will help us develop new products for the future 1 This vacuum cleaner is My first vacuum cleaner please go to question 3 A replacement vacuum cleaner An additional vacuum cleaner 2 Which brand of cleaner are you replacing or adding to Dyson Electrolux Hoover LG Miele Panasonic Samsung Nilfisk Vax Kambrook Volta Wertheim Other please specify 3 Why did you choose to buy a Dyson vacuum cleaner Please rank in order 1 5 1 being the most important Dyson reputation Good for pet hair pick up Performs consistently well No loss of suction Previous experience of Dyson Easy to manoeuvre Good for people suffering from asthma and allergies Features HEPA filtration Hygienic and germ free cleaning Price special offer Wanted a bagless cleaner Compact and easy to store Store staff recommendation Picks up more dust than others Latest model technology Reliability quality Friend family recommendation Other 4 Where did you first hear about this Dyson vacuum cleaner From friends and family Saw it on the internet From TV a magazine advert Saw it in a store catalogue Saw it in a store Recommended by salesperson TIME TIME 5 Do you own other Dyson products Handheld Handstick Fan Vacuum cleaner No 6 What is your average household income Less than 45 000 Between 45 000 74 999 Between 75 000 100 000 Over 100 000 7 Do you have an
19. y household pets Dog Cat No Other 8 Does anyone in your household suffer from any of the following Asthma Allergies No 9 To which age group do you belong 16 24 25 34 35 44 45 54 55 64 65 10 Would you recommend a Dyson vacuum cleaner to your family and friends Yes No 11 Do you have children Pre school Aged 5 17 years Aged 17 years Children no longer at home Pregnant No children 12 Which best describes your house Tick one from each column Own house Up to 2 beds Rented house 3 4 beds Own apartment villa More than 4 beds Rented apartment villa Share accommodation Live with parents Section 1 Dyson 2 year guarantee Please complete Section 1 to register as a Dyson appliance owner and return it in the envelope provided Alternatively register online Australia and New Zealand only Serial number Date of purchase i is Country of purchase AU NZ SG ID Store of purchase Did you purchase an extended warranty from the retailer Yes No If yes for what additional period 1 year 2 years 3 years Title First name Surname Address Postcode email Contact number Privacy Act Dyson may use this information for future marketing and research purposes including sending commercial electronic messages and may disclose it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers If you wish to access your personal information
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