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Lenovo ThinkPad E550

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1. An Chapter 1 Safety information 13 EE 100 212 F
2. Chapter 1 Safety information 21 32 dall AH CD ROM DVD Expo E 244 23 EE lt 44199 JE At disp de Hg FS RIMAL SAS AAA AL AAA AE DAE MAMA FAR do 24 128 spo AGUA Aal PIL ASA Fe EF LEP to g dd 20304 ues PY oe Edo E cipe EE 454 As 92 Hola 240 1298 434848 as d Holy AFS QE FAA 3A SE FAA 3B ale A po 7 E d us d T3 ER HIS Egone SAS du 33 7 Jc BA xo AE PAU PA x s FES FIL A PRECAUCION Cuando haya instalados productos laser por ejemplo unidades de CD ROM unidades de DVD dispositivos de fibra ptica o transmisores tenga en cuenta lo siguiente e No extraiga las cubiertas La extracci n de las cubiertas del producto l ser podr a producir una exposici n a radiaci n l ser peligrosa No hay ninguna pieza dentro del dispositivo que pueda reparar Lautilizaci n de controles ajustes o la realizaci n de procedimientos diferentes a los especificados puede dar como resultado una exposici n peligrosa a radiaciones Algunos productos l ser contienen un diodo l ser de Clase 3A o Clase 3B incorporado Tenga en cuenta lo siguiente Emite radiaci n l ser cuando est abierto No fije la vista en el rayo no lo mire directamente con instrumentos
3. d gaan w er tte D CTT E 88 Hardware Maintenance Manual Step Screw quantity Torque M 2 5 x 5 mm wafer head nylon coated 4 Black 0 294 Nm 3 kgf cm 1180 Base cover assembly For access remove these FRUs in order 1010 Lenovo OneLink connector cover on page 66 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1040 Small bottom cover on page 68 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1080 Wireless LAN card on page 72 1090 Coin cell battery on page 73 Chapter 9 Removing or replacing a FRU 89 90 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page 75 1130 System board and thermal fan on page 78 1140 dc in USB connector board with cable on page 83 1150 Audio connector card with cable on page 84 1160 Speaker assembly on page 85 1170 LCD unit on page 86 Hardware Maintenance Manual Applying labels to the base cover assembly The new base cover FRU is shipped with a kit containing labels of several kinds Apply those labels when you replace the base cover For the labels that are not shipped with the new base cover peel them from the old base cover and adhere them t
4. Ya FRU amp 21431 4 ET Ae BEES gute s Ed Sese ar FAL ES RE EE ME EN FI XE ki T ba aF x gas FAL qa Y dE op to EI Ki 14 Hardware Maintenance Manual f 2 rr P 39 420 1394399 ASUH Mel JAH SATA vH ME urea Me ag rir Lo E 2 Wa gt EN m d x E CE y qe X ae 32 EI LCD xk amp s e LCD d s 417 io ESA E E o Fo WAAL RE Fo ASE oe LU SA AA JAA ALL wopor PUT 4714 AAS BAHIA ANA AA opa FEL E dad wis AAA AL FA das AAA sz FAL set E 4 d i FRU x3 4 Hot Swap AQAA YE 84 FRU amp AAS AS AFAA AAS 13 47 EJA AA SES PJ MAAE MAR F uad BE ASS Wess PELIGRO Chapter 1 Safety information 15 Antes de encender el sistema despues de sustituir una FRU compruebe que todos los tornillos muelles y dem s piezas peque as se encuentran en su sitio y no se encuentran sueltas dentro del sistema Compru belo agitando el sistema y escuchando los posibles ruidos que provocar an Las piezas met licas pueden causar cortocircuitos el ctricos PELIGRO Algunas baterias de reserva contienen una peque a cantidad de niquel y cadmio No las desmonte ni recargue ni las eche al fuego o al agua ni las cortocircuite Des chelas tal como dispone la normativa local Utilice s lo bater as que se encuentren en la lista de piezas La utilizaci n de una bater a no apropiada puede provocar la ign
5. o LCD LCD 15 gt ROR EUS RABAT AAI EMEN gt Chapter 1 Safety information 17 HERE SB HAY SARE gt JE DU SES FRU gt Laser compliance statement multilingual translations The laser compliance statements in this section are provided in the following languages English Arabic Brazilian Portuguese French German Hebrew Japanese Korean Spanish Traditional Chinese CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following e Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the fol
6. O LCD LCD 15 xc om N anu lee FRU AV oT ICE TINE
7. Die Systembatterie ist eine Lithiumbatterie Sie kann sich entz nden explodieren oder schwere Verbrennungen hervorrufen Batterien dieses Typs d rfen nicht aufgeladen zerlegt ber 100 C erhitzt oder verbrannt werden Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren A VORSICHT Die Leuchtstoffr hre im LCD Bildschirm enth lt Quecksilber Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Der LCD Bildschirm besteht aus Glas und kann zerbrechen wenn er unsachgem behandelt wird oder der Computer auf den Boden f llt Wenn der Bildschirm besch digt ist und die darin befindliche Fl ssigkeit in Kontakt mit Haut und Augen ger t sollten die betroffenen Stellen mindestens 15 Minuten mit Wasser abgesp lt und bei Beschwerden anschlie end ein Arzt aufgesucht werden A VORSICHT Aus Sicherheitsgr nden die Kunststoffabdeckung die den unteren Teil der Spannungswandlerplatine umgibt nicht entfernen Chapter 1 Safety information 11 VORSICHT Obwohl Hauptbatterien eine niedrige Spannung haben k nnen sie doch bei KurzschluB oder Erdung genug Strom abgeben um
8. 1 Move your pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt General 2 Inthe Remove everything and reinstall Windows section click Get started Then click Next to confirm the operation 3 Depending on your needs do one of the following 38 Hardware Maintenance Manual To perform a quick format click Just remove my files to start the process The process will take several minutes To perform a complete format click Fully clean the drive to start the process The process will take several hours 4 Follow the instructions on the screen to reset your computer to the factory default settings Using the advanced startup options With the advanced startup options you can change the firmware settings of the computer change the startup settings of the Windows operating system start the computer from an external device or restore the Windows operating system from a system image To use the advanced startup options do the following 1 Move your pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt General 2 In the Advanced startup section click Restart now gt Troubleshoot gt Advanced options 3 Select a desired startup option then follow the instructions on the screen Recovering your operating system if Windows 8 1 fails to start The Windows recovery enviro
9. Chapter 9 Removing or replacing a FRU This chapter provides instructions on how to remove or replace a FRU CRU statement for customers You can resolve some problems with your product with a replacement part you can install yourself called a Customer Replaceable Unit or CRU Some CRUS are designated as self service CRUs and others are designated as optional service CRUs Installation of self service CRUS is your responsibility For optional service CRUs you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product If you intend on installing the CRU Lenovo will ship the CRU to you CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request You can find a list of CRUs for your product in this Hardware Maintenance Manual An electronic version of this manual can be found at http www lenovo com support Click User Guides amp Manuals and then follow the on screen instructions to find the manual for your product You might be required to return the defective CRU When return is required 1 return instructions a prepaid shipping label and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 80 days of your receipt of the replacement CRU See your Lenovo Limite
10. 1150 Audio connector card with cable For access remove these FRUs in order 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page 75 84 Hardware Maintenance Manual Removal steps of the audio connector card with cable Note The system board of the computer that you are servicing might be different from the one in the following illustrations Step Screw quantity Torque E M2 x 5 mm wafer head nylon coated 1 Black 0 181 Nm 1 85 kgf cm 1160 Speaker assembly For access remove these FRUS in order 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1040 Small bottom cover on page 68 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1080 Wireless LAN card on page 72 1090 Coin cell battery on page 73 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page 75 1130 System board and thermal fan on page 78 1140 dc in USB connector board with cable on page 83 Chapter 9 Removing or replacing a FRU 85 Removal steps of the speaker assembly Step Screw quantity Torque M2 x 2 4 mm wafer head nylon coa
11. The following table lists some abbreviations and acronyms which might be used in this manual E mu ETS C e ltep CEN mac media access control Copyright Lenovo 2014 2015 103 E CO isin rss yy S um LE EE ey mmm 104 Hardware Maintenance Manual ThinkPad Part Number SP40A27128_01 Printed in China 1P P N SP40A27128_01
12. i120 NN 1904 027P IN O2 OY 9302 Na TON Tino 2vom dava LCD run van TON ON DAVA O Don ON MNI TRY Naps 9 amne mp1 15 TUYA DNI PH DININ DIMNN THOU INNS 0010 NM OY OND 12 Hardware Maintenance Manual 1120 DUAIN SW NNNNN IPIN 99 aan p ovb5an DER NN Pond px MIWANI ab gt 12 pann mu 11120 t POAT n2129 NPIN IN 5531273 5510 T723 NN NIV 1n nP UN n m55tonv YN IT EIN nn35 IN NP 2535 POD 11120 IM ON 395 19919 19Y9 nmn FRU n Sw non N99NN namo Y ON NON t 535n 55 NN vp men TIND NN ONIN D ypunnp IDUNN 525 55 NN WM ah NN 335 oranan FRU ThinkPad E ThinkPad ThinkPad ET PAJA ERA eee BRE KEZHRKOM ROBE
13. Bevor nach einem FRU Austausch der Computer wieder angeschlossen wird mu sichergestellt werden da keine Schrauben Federn oder andere Kleinteile fehlen oder im Geh use vergessen wurden Der Computer muf gesch ttelt und auf Klapperger usche gepr ft werden Metallteile oder splitter k nnen Kurzschl sse erzeugen A VORSICHT 10 Hardware Maintenance Manual Die Bereitschaftsbatterie die sich unter dem Diskettenlaufwerk befindet kann geringe Mengen Nickel und Cadmium enthalten Sie darf nur durch die Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden Sie darf nicht zerlegt wiederaufgeladen kurzgeschlossen oder Feuer oder Wasser ausgesetzt werden Die Batterie kann schwere Verbrennungen oder Ver tzungen verursachen Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Bereitschafts oder Systembatterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren A VORSICHT Akkus enthalten geringe Mengen von Nickel Sie d rfen nicht zerlegt wiederaufgeladen kurzgeschlossen oder Feuer oder Wasser ausgesetzt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren A VORSICHT
14. Date on which the machine failed Date of purchase Failure symptoms error codes appearing on the display and beep symptoms Procedure index and page number in which the failing FRU was detected Failing FRU name and part number Machine type model number and serial number Customer s name and address Q Note During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer Following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system was subject to stress beyond normal use Before checking problems with the computer determine whether the damage is covered under the warranty by referring to the following list Copyright Lenovo 2014 2015 29 The following are not covered under warranty LCD panel cracked from the application of excessive force or from being dropped Scratched cosmetic parts Distortion deformation or discoloration of the cosmetic parts Plastic parts latches pins or connectors that have been cracked or broken by excessive force Damage caused by liquid spilled into the system Damage caused by the improper insertion of a PC Card or the installation of an incompatible card Improper disc insertion or use of an optical drive Diskette drive damage caused by
15. Distribute the weight of the object equally between your feet Use a slow lifting force Never move suddenly or twist when you attempt to lift DO A Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any object that weighs more than 16 kg 35 Ib or that you think is too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service technicians and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your toolcase away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip about 8 centimeters 3 inches from the end Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing because metal objects are good electrical conductors Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardo
16. Keine Lupen oder Spiegel verwenden Strahlungsbereich meiden 20 Hardware Maintenance Manual mmm mmn 35 wu DPI n 972 IN abD5YN 2390 907 DVD aam awn 1135 r5 tan SWN Ra nn m9 np mis on neum av ny pb sus 5 2990027 NON MOST DN Yvon ER MAL 790770 55 55515 ars ise nision moro Dan 9199 1193 Now 293770 wis IN an Now NANNTE Aas WI 11120 A raw 379 ab mw Class 3B N Class 3A miai 175 9717 29790 rog uvam mas DYLAN IT Aw pT 5N wean PN jam ON nitur wean PN MND Enn MOND I gt air ND nay SPD num DW WIT DVDN CD ROM DVD e e em 3A 3B
17. pticos y evite la exposici n directa al rayo 22 Hardware Maintenance Manual A CD ROM DVD e HITA gt IFA INT EIA ERA REA gt KEN e Nun Fe HE TE i B1 AR 3A 3B HER PIDE gt TE PH BOCES gt AA ENS gt FE BBD OR MD CS Ra EECH Xp Ht Se BBR E Chapter 1 Safety information 23 24 Hardware Maintenance Manual Chapter 2 Important service information This chapter introduces the following important service information that applies to all machine types supported by this manual e Strategy for replacing FRUs on page 25 Strategy for replacing a hard disk drive or a solid state drive on page 25 Important notice for replacing a system board on page 26 How to use error codes on page 26 e Strategy for replacing FRUs for CTO special bid and standard models on page 26 Product definition on page 26 FRU identification on page 26 Important e Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes drivers and UEFI BIOS downloads Telephone num
18. 1 2 Discharge the battery pack until the remaining battery power is less than 50 Connect the computer to ac power to charge the battery pack If the battery status icon in the Windows notification area indicates that the batteries are not charging remove the battery pack and let them return to room temperature Reinstall the battery pack If the batteries are still not charging replace the battery pack Chapter 3 General checkout 33 4 Check the battery status icon again If the same error still exists replace the system board Otherwise check the original battery pack See Checking the battery pack on page 34 Checking the battery pack This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder The system does not support unauthorized batteries or batteries designed for other systems If an unauthorized battery pack or a battery pack designed for another systems is installed the system will not charge Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use The battery status icon in the Windows notification area displays the percentage of battery power remaining To check for detailed battery status information do the following e For Windows 7 Open the Power Manager program and click the Battery tab e For Windows 8 1 Open t
19. ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the machine the part the work mat and the person handling the part are all at the same charge Chapter 1 Safety information 3 Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Ensure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts e Keep the parts in protective packages until they are inserted into the product Avoid contact with other people Wear a grounded wrist strap against your skin to eliminate static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices e Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note The use of a grounding system to guard against ESD damage is desirable but not necessary Attach the ESD ground clip to any frame ground ground braid or green wire ground When working on a double insulated or battery operated system use an ESD common ground or reference point You can us
20. pus oO pos zx oO OO o lt E E fo _ O 9 q 9 g 2 E L X amp o On The microphones are muted E Microphone mute indicator El Camera status indicator On The camera is in use 49 Copyright Lenovo 2014 2015 Table 7 Status indicators continued Indicator Description III EX and System status Blinks for three times The computer is initially connected to power indicators On The computer is on in normal mode Off The computer is off or in hibernation mode Blinks slowly The computer is in sleep mode Blinks fast The computer is entering hibernation mode Fn Lock indicator On The Fn Lock function is enabled To initiate the special function of each key press the Fn key and the corresponding function key To input F1 F12 press the function keys directly Off The Fn Lock function is disabled To initiate the special function of each key press the function keys directly To input F1 F12 press the Fn key and the corresponding function key 50 Hardware Maintenance Manual Chapter 6 Special keys The following table describes the functions of function keys and key combinations Table 8 Special keys Enables or disables the Fn Lock function When the Fn Lock function is disabled The Fn Lock indicator is off To initiate the special function of each key press the function keys directly To input F1 F12
21. section Strategy for replacing FRUs for CTO special bid and standard models This topic provides information about the model types and FRU identification Product definition This topic introduces different model types and how to identify each type Dynamic Configure To Order CTO model This model provides the ability for a customer to configure a Lenovo solution from a Web site and have this configuration sent to fulfillment where it is built and shipped directly to the customer The machine label and eSupport will load these products as the 4 character MT 4 character model and 2 character country code The model is CTO1 and the default country code is WW example 20AACTO1WW Special bid model This model is a unique configuration that has been negotiated between Lenovo and the customer A unique MTM consists of a 4 character MT a 4 character model and a numeric 2 character country code is provided to the customer to place orders example 20AA000955 The country code assigned is numeric and does not designate a specific country or region The custom model factsheet for the MTM indicates which country the special bid MTM is set up for Special bid offering is not generally announced Standard model Standard models fixed configuration are announced and offered to all customers The MTM portion of the machine label consists of a 4 character MT a 4 character model and an alphabetic 2 character country code T
22. 75 1130 System board and thermal fan on page 78 1140 dc in USB connector board with cable on page 83 1150 Audio connector card with cable on page 84 1170 LCD unit on page 86 2010 LCD bezel on page 92 2020 LCD pane on page 92 Hardware Maintenance Manual Removal steps of the camera and microphone modules When installing Ensure that the connector is attached firmly 2060 LCD cables For access remove these FRUS in order 1010 Lenovo OneLink connector cover on page 66 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1040 Small bottom cover on page 68 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1080 Wireless LAN card on page 72 1090 Coin cell battery on page 73 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page 75 1130 System board and thermal fan on page 78 1140 dc in USB connector board with cable on page 83 1150 Audio connector card with cable on page 84 1170 LCD unit on page 86 2010 LCD bezel on page 92 2020 LCD panel on page 92 Chapter 9 Removing or replacing a FRU 97 Removal steps of LCD cables 2070 Wireless LAN assembly and LCD rear cover For access remove these FRUs in order 1010 Lenovo OneLink connector cover on page 66 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1040 Small bottom cover
23. New Password field blank and press Enter twice 8 Press Fn F10 to save changes and exit the ThinkPad Setup program The user hard disk password and the master hard disk password have been removed NO oO P W PY Power management To reduce power consumption the computer has three power management modes screen blank sleep and hibernation Screen blank mode for the Windows 7 operating system only If the time set on the Turn off monitor timer in the operating system expires the LCD backlight turns off To put the computer into screen blank mode do the following 1 Right click the battery gauge in the task bar 2 Select Power off display keep current power plan To end screen blank mode and resume normal operation press any key Sleep mode When the computer enters sleep mode the following events occur in addition to what occurs in screen blank mode e The LCD is powered off 42 Hardware Maintenance Manual e The hard disk drive or solid state drive is powered off e The microprocessor stops To enter sleep mode do one of the following e For Windows 7 Click the arrow beside the Shut down icon and then select Sleep To return from sleep mode press any key e For Windows 8 1 Move the pointer to the top right or bottom right corner of the screen to bring up the charms Then click Settings gt Power gt Sleep In certain circumstances the computer goes into sleep mode automatically e After a period
24. Optionasenie GRU H oms qu qro o TOA LE Formen mon A que opone mode js js DO doem mm CCS Miscellaneous kits and other FRUs Table 12 Miscellaneous kits FRU description Self service CRU TA service CRU Screw kit Screw kit for non touch screen Table 13 other FRUs FRU description Self service CRU Optional service CRU Looking up FRU information For detailed FRU information including part numbers descriptions and substitution part numbers go to http www lenovo com serviceparts lookup 60 Hardware Maintenance Manual Chapter 8 FRU replacement notices This chapter presents notices related to removing and replacing parts Read this chapter carefully before replacing any FRU CRU statement for customers You can resolve some problems with your product with a replacement part you can install yourself called a Customer Replaceable Unit or CRU Some CRUS are designated as self service CRUs and others are designated as optional service CRUs Installation of self service CRUS is your responsibility For optional service CRUs you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product If you intend on installing the CRU Lenovo will ship the CRU to you CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request You can find a
25. Yes Select the device class to be tested Select the devices to be tested Select the test to be performed N Oo oc FB Go nm Follow the instructions on the screen to start the test When a problem is detected information messages are displayed Refer to the messages to troubleshoot the problem UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer This program enables you to view system information and test some hardware devices in your computer such as memory storage devices the LCD and system board buses To run the UEFI diagnostic program do the following 1 Turn on the computer If the computer cannot be turned on go to Power system checkout on page 33 and check the power sources If an error code is displayed go to Symptom to FRU index on page 43 for error code descriptions and troubleshooting hints 2 When the ThinkPad logo is displayed repeatedly press and release the F10 key The main screen of the UEFI diagnostic program is displayed 3 Follow the instructions on the screen to use the program The following table displays the main items of the UEFI diagnostic program Depending on the model the items might differ slightly Chapter 3 General checkout 31 Table 1 Items on the main screen of the UEFI diagnostic program Memory quick test e System information Memory extended test Generate configuration file Memory bit fade test 180 min Execute from configu
26. along with hints and tips for maximum system performance The Lenovo Solution Center program is available for download at http www lenovo com diags To run the Lenovo Solution Center program go to Control Panel and click System and Security gt Lenovo System Health and Diagnostics and then follow the instructions on the screen For more information about the Lenovo Solution Center program refer to the help information system of the program Quick test programs Run the following quick test programs to troubleshoot and resolve computer problems especially when the computer does not have the Lenovo Solution Center program installed e Lenovo Hard Drive Quick Test e Lenovo Memory Quick Test Lenovo Wireless Quick Test 30 Hardware Maintenance Manual e Lenovo PCI Express Quick Test e Lenovo RAID Quick Test e Lenovo Motherboard Bus Quick Test Lenovo provides the following quick test programs The quick test programs are applicable on the following operating systems Microsoft Windows 8 1 Microsoft Windows 7 Microsoft Windows XP Microsoft Windows Server 2003 Microsoft Windows Server 2008 To download and install a quick test program go to http www lenovo com diags and follow the instructions on the Web site To run a test using a quick test program do the following 1 Go to the CASWTOOLSNdiag directory Double click the Isc lite exe file When the User Account Control window opens if any click
27. an unauthorized person The password must be entered before the operating system can be started For instructions on how to remove the power on password see How to remove the power on password on page 41 Hard disk password There are two hard disk passwords e User hard disk password for the user e Master hard disk password for the system administrator who can use it to get access to the hard disk even if the user has changed the user hard disk password Note There are two modes for the hard disk password User only and Master User The Master User mode requires two hard disk passwords the system administrator enters both in the same operation The system administrator then provides the user hard disk password to the system user Attention If the user hard disk password has been forgotten check whether a master hard disk password has been set If a master hard disk password has been set it can be used to access the hard disk drive If no master hard disk password is available neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user hard disk password or the master hard disk password or to recover data from the hard disk drive The hard disk drive can be replaced for a scheduled fee For instructions on how to remove the hard disk password see How to remove the hard disk password on page 42 Supervisor password A supervisor password protects the system information st
28. automated and no action from you is required The computer will restart into the Microsoft Windows desktop several times and you might experience periods when no activity is apparent on the screen for several minutes at a time This is normal 9 When the recovery process completes the Welcome to Microsoft Windows screen is displayed Follow the instructions on the screen to complete the Windows setup 10 After you have completed the Windows setup you might want to restore the original startup sequence Start the ThinkPad Setup program and then press F9 to restore the default settings Press F10 to save changes and exit the ThinkPad Setup program Note After restoring a drive to the factory default settings you might need to reinstall some device drivers Recovery overview for the Windows 8 1 operating system This section provides information about the recovery solutions for the Windows 8 1 operating system A Windows recovery image is preinstalled in the recovery partition on your computer The Windows recovery image enables you to refresh your computer or reset your computer to the factory default settings You can create recovery media as backups or replacement for the Windows recovery image With the recovery media you can troubleshoot and fix the problems on your computer even if you cannot start the Windows 8 1 operating system It is recommended that you create recovery media as early as possible For more information see Cr
29. board 0251 Charge the coin cell battery for more than 8 hours System CMOS checksum bad Default configuration by connecting the ac power adapter used Replace the coin cell battery and run the ThinkPad Setup program to reset the time and date 0253 Run ThinkPad Setup to reconfigure the settings EFI Variable Block Data was destroyed 2 Replace the system board 0271 Run ThinkPad Setup to reset the time and date Real Time Clock Error Check Date and Time settings 2 Replace the coin cell battery and run the ThinkPad Setup program to reset the time and date 1802 Remove the network card Unauthorized network card is plugged in Turn off and 2 Replace the system board remove the network card 1820 Remove all but the reader that you set up for the More than one external fingerprint reader is attached authentication Power off and remove all but the reader that you set up within your main operating system 2000 Have the computer serviced ThinkVantage Active Protection sensor diagnostics failed 2100 Reseat the hard disk drive Detection error on HDDO Main HDD Replace the main hard disk drive Replace the system board 2101 Reseat the hard disk drive Detection error on HDD1 Ultrabay HDD Replace the Ultrabay hard disk drive Replace the system board Reseat the Mini SATA device Replace the mini SATA device 2102 Detection error on HDD2 Mini SATA Replace the system board Reseat the hard di
30. controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Copyright Lenovo 2014 2015 101 Electronic emission notices For electronic emission information on Class B digital devices refer to the corresponding information in the User Guide EU contact Lenovo Einsteinova 21 851 01 Bratislava Slovakia CE Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint Ultrabay Microsoft Windows and Windows Server are trademarks of the Microsoft group of companies Intel is a trademark or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Other company product or service names may be the trademarks or service marks of others 102 Hardware Maintenance Manual Appendix B Abbreviation and acronym table
31. displayed repeatedly press and release the F12 key When the Boot Menu window opens release the F12 key 4 Use the arrow keys to select USB HDD and then press Enter The diagnostic program launches 5 Follow the instructions on the screen to use the diagnostic program e f you have created the bootable diagnostic medium using a disc do the following 1 Turn on the computer If the computer cannot be turned on go to Power system checkout on page 33 and check the power sources If an error code is displayed go to Symptom to FRU index on page 43 for error code descriptions and troubleshooting hints 2 Insert the disc into the optical drive 3 Restart the computer 4 When the ThinkPad logo is displayed repeatedly press and release the F12 key When the Boot Menu window opens release the F12 key 5 Use the arrow keys to select ATAPI CDx x 0 1 and then press Enter The diagnostic program launches 6 Follow the instructions on the screen to use the diagnostic program 32 Hardware Maintenance Manual Power system checkout To verify if a battery pack or an ac power adapter is functional do the following zl OO BR ND Turn off the computer Remove the battery pack Connect the ac power adapter Check that power is supplied when you turn on the computer Turn off the computer Disconnect the ac power adapter and install the charged battery pack Check that the battery pack suppli
32. fthe coin cell battery discharges quickly after replacement replace the system board Chapter 3 General checkout 35 36 Hardware Maintenance Manual Chapter 4 Related service information This chapter presents following information e Restoring the factory contents by using the Recovery Disc Set on page 37 Recovery overview for the Windows 8 1 operating system on page 38 Passwords on page 40 Power management on page 42 Symptom to FRU index on page 43 Service Web site When the latest maintenance diskette and the system program service diskette become available they will be posted on http www lenovo com support Restoring the factory contents by using the Recovery Disc Set When the main storage drive is replaced because of a failure no product recovery program is on the new drive In this case the customer must use the Recovery Disc Set to recover the computer Order the Recovery Disc Set and the drive at the same time so that the customer can restore the computer to the factory default settings by using the Recovery Disc Set after the new drive is installed For information about which discs to order go to http www lenovo com serviceparts lookup Depending on the model the number of recovery discs included in the Recovery Disc Set differs To restore the factory contents by using the product Recovery Disc Set do the following Notes e During the recovery process all data on the d
33. list of CRUs for your product in this Hardware Maintenance Manual An electronic version of this manual can be found at http www lenovo com support Click User Guides amp Manuals and then follow the on screen instructions to find the manual for your product You might be required to return the defective CRU When return is required 1 return instructions a prepaid shipping label and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU See your Lenovo Limited Warranty documentation for full details This chapter presents notices related to removing and replacing parts Read this chapter carefully before replacing any FRU Screw notices Loose screws can cause a reliability problem In the ThinkPad notebook computer this problem is addressed with special nylon coated screws that have the following characteristics e They maintain tight connections e They do not easily come loose even with shock or vibration e They are harder to tighten Do the following when you service the computer e Keep the screw kit in your tool bag For the part number of the screw kit go to http www lenovo com serviceparts lookup e It is recommended to use new screws e t is recommended to use each screw only once Tighten screws as follows e Plastic to plastic Turn an additional a
34. method to get the number Note Before you perform the operation ensure that the UEFl Legacy setting within the Startup menu in the ThinkPad Setup program is set to UEFI Only 1 Connect a USB memory key to the computer 2 Go to http www lenovo com maintenanceutilities and follow the instructions on the screen to create a Maintenance key Note Only an authorized Lenovo service technician can access the above Web site 3 Restart the computer 4 When the logo is displayed press Esc The ThinkPad Config Information Update Utility interface is displayed 5 Type 1 under Enter the action desired then press Enter The ThinkPad Serial Number Update Utility for Asset ID screen is displayed 6 Type 2 under Enter the action desired then press Enter The serial number of each device in your computer is displayed the serial number of the system unit is listed as follow 20 Serial number 7 Record the serial number of the system unit 62 Hardware Maintenance Manual After you replace the system board do the following to restore the serial number of the system unit 1 2 3 4 Connect the Maintenance key to the computer When the logo is displayed press Esc The ThinkPad Config Information Update Utility interface is displayed Type 1 under Enter the action desired then press Enter The ThinkPad Serial Number Update Utility for Asset ID screen is displayed Type 1 under Enter the action desired then press Enter The
35. more errors exist Undetermined problems If the diagnostic tests did not identify the device that has failed if wrong devices are installed or if the system simply is not operating follow these procedures to isolate the failing FRU do not isolate FRUs that have no defects Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating correctly See Power system checkout on page 33 1 Turn off the computer Chapter 4 Related service information 47 2 Visually check each FRU for damage Replace any damaged FRU 3 Remove or disconnect all of the following devices Non ThinkPad devices Devices attached to the dock Printer mouse and other external devices Battery pack Hard disk drive or solid state drive External diskette drive or optical drive Memory module Optical disk or diskette in the internal drive Turn on the computer Determine whether the problem has been solved If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU If the problem remains replace the following FRUs one at a time do not replace a nondefective FRU a System board b LCD assembly Zero po 0 No os 48 Hardware Maintenance Manual Chapter 5 Status indicators This chapter introduces the status indicators of the computer Table 7 Status indicators Description 2 2 E o
36. numbers Restoring the serial number of the tem unit Retaining the UUID 39 39 39 40 41 41 41 41 42 42 42 42 43 43 44 46 46 46 47 47 47 49 51 53 58 58 54 54 54 56 58 60 60 61 61 62 62 63 Chapter 9 Removing or replacing a FRU General guidelines SO vila 1010 Lenovo OneLink connector cover 1020 Battery pack 1030 Large bottom cover 1040 Small bottom cover 1050 Optical drive or optical drive Ns bevel 1060 Memory module 1070 Hard disk drive a ed or solid s state dive assembly 1080 Wireless LAN Ed 1090 Coin cell battery 1110 Keyboard zog 1120 Keyboard bezel assembly s 1130 System board and thermal fan 1140 dc in USB connector board with cable 1150 Audio connector card with cable 1160 Speaker assembly ii Hardware Maintenance Manual 65 65 66 66 67 68 69 70 70 72 73 73 75 78 83 84 85 1170 LCD unit i 1180 Base cover assembly 2010 LCD bezel 2020 LCD panel 2030 LCD hinges 2040 EE dile tok Models with a 2D camera 2050 Camera and Ge modules Ge EE with a 3D camera 2060 LCD cables 2070 Wireless LAN assembly and LCD rear cover Appendix A Notices Electronic emission notices Trademarks Appendix B Abbreviation and acronym table 86 89 92 92 94 95 96 97 98 101 102 102 103 About this manual This manual contains service and reference information for the following ThinkP
37. of inactivity specified in power plan settings e When the battery power is low To cause the computer to return from sleep mode and resume operation do one of the following e Press any key e Open the LCD cover Turn on the power button Also in either of the following events the computer automatically returns from sleep mode and resumes operation e The ring indicator RI is signaled by a serial device or a PC Card device The time set on the resume timer elapses Note The computer does not accept any input immediately after it enters sleep mode Wait a few seconds before taking any action to reenter operation mode Hibernation mode In hibernation mode the following occurs e The system status RAM VRAM and setup data are stored on the hard disk drive or solid state drive e The system is powered off Note If the computer enters the hibernation mode while it is connected to the dock do not disconnect it before resuming normal operation If you do disconnect it and then try to resume normal operation you will get an error message and you will have to restart the system If you have defined one of the following actions as the event that causes the system to go into hibernation mode perform that action Closing the lid Pressing the power button Also the computer goes into hibernation mode automatically after a period of inactivity specified in power plan settings When the power is turned on the computer
38. on page 68 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1080 Wireless LAN card on page 72 1090 Coin cell battery on page 73 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page 75 1130 System board and thermal fan on page 78 1140 dc in USB connector board with cable on page 83 1150 Audio connector card with cable on page 84 1170 LCD unit on page 86 2010 LCD bezel on page 92 2020 LCD pane on page 92 Removal steps of the wireless LAN antenna assembly and the LCD rear cover Release the antenna cables from the cable guides on the LCD rear cover 98 Hardware Maintenance Manual Attention When you route the cables ensure that they are not subject to any tension Tension could cause the cables to be damaged by the cable guides or a wire to be broken Antenna locations EJ Wireless LAN auxiliary antenna black El Wireless LAN main antenna gray Chapte
39. pressure on the diskette drive cover foreign material in the drive or the insertion of a diskette with multiple labels Damaged or bent diskette eject button Fuses blown by attachment of a nonsupported device Forgotten computer password making the computer unusable Sticky keys caused by spilling a liquid onto the keyboard Use of an incorrect ac power adapter on laptop products The following symptoms might indicate damage caused by nonwarranted activities e Missing parts might be a symptom of unauthorized service or modification e Check for obvious damage to a hard disk drive If the spindle of a hard disk drive becomes noisy the hard disk drive might have been dropped or subject to excessive force Checkout guide Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook computer Note The diagnostic tests are intended to test only ThinkPad products The use of non ThinkPad products prototype cards or modified options can lead to false indications of errors and invalid system responses 1 Identify the failing symptoms in as much detail as possible 2 Verify the symptoms Try to re create the failure by running the diagnostic test or by repeating the operation Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information
40. to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a
41. you cannot start the Windows recovery image on your computer use recovery media to recover your computer To use recovery media do the following Note Ensure that your computer is connected to ac power 1 Turn on or restart the computer Before the Windows operating system starts repeatedly press the F12 key The Boot Menu window opens Select the recovery drive as the boot device Select a preferred language and then select a preferred keyboard layout Click Troubleshoot to display the optional recovery solutions a A O N Select a corresponding recovery solution according to your situation For example select Reset your PC if you want to reset your computer to the factory default settings For more information about the recovery solutions provided by the Windows 8 1 operating system go to http go microsoft com fwlink LinkID 263800 Passwords As many as three passwords might be needed for a ThinkPad notebook computer the power on password the hard disk password and the supervisor password If any of these passwords has been set a prompt for it will be displayed on the screen whenever the computer is turned on The computer does not start until the password is entered Note If only a supervisor password is set the password prompt will not be displayed when the operating System is started 40 Hardware Maintenance Manual Power on password A power on password protects the system from being turned on by
42. 4 Beep symptoms Symptom or error FRU or action in sequence One short beep pause three short beeps pause three more short beeps pause and one short beep 2 Replace the system board No beep symptoms Table 5 No beep symptoms Symptom or error FRU or action in sequence No beep power on indicator on LCD blank and no 1 Ensure that every connector is connected tightly POST and correctly 2 Reseat memory module 3 Replace the system board No beep power on indicator on and LCD blank during 1 Reseat memory module POST 2 Replace the system board The power on password prompt appears A power on password or a supervisor password is set Type the password and press Enter The hard disk password prompt appears A hard disk password is set Type the password and press Enter 46 Hardware Maintenance Manual LCD related symptoms Important The TFT LCD for the notebook computer contains many thin film transistors TFTs The presence of a small number of dots that are missing discolored or always lighted is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns If the LCD you are servicing has two or less visible defective pixels it should not be considered faulty However if the LCD has three or more visible defective pixels it will be deemed as defective by Lenovo and it should be replaced Notes e This policy applies to all ThinkPad Notebooks purchased on 1 Janua
43. CRUs unplug or are held by no more than two screws Examples of these types of CRUs include the ac power adapter power cord battery and hard disk drive or solid state drive Other self service CRUs depending on product design might include the memory module wireless card keyboard palm rest and ThinkPad trackpad Optional service CRUs These CRUs are isolated parts within the computer that are concealed by an access panel that is typically secured by more than two screws Once the access panel is removed the specific CRU is visible Chapter 7 Locations 55 Major FRUs and CRUs 56 Hardware Maintenance Manual Table 9 Major FRUs and CRUs No FRU description Self service CRU Optional service CRU EES Hard disk drive assembly or solid state drive No Yes assembly Note Depending on the computer model the keyboard bezel assembly Ell of your computer might look different from the illustration above Chapter 7 Locations 57 LCD FRUs and CRUs For models with a 2D camera Table 10 LCD FRUs and CRUs for models with a 2D camera No FRU description Self service CRU Optional service CRU 58 Hardware Maintenance Manual Table 10 LCD FRUs and CRUS for models with a 2D camera continued No FRU description Self service CRU Optional service CRU For models with a 3D camera Chapter 7 Locations 59 Table 11 LCD FRUs and CRUS for models with a 3D camera No FU description Tree
44. Explosive hazards such as a damaged CRT face or a bulging capacitor e Mechanical hazards such as loose or missing hardware To determine whether there are any potentially unsafe conditions use the following checklist at the beginning of every service task Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Turn off the computer Disconnect the power cord 3 Check the power cord for a A third wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and the frame ground b The power cord should be the authorized type specified for your computer Go to http www lenovo com serviceparts lookup c Insulation must not be frayed or worn 4 Check for cracked or bulging batteries 5 Remove the cover 6 Check for any obvious non ThinkPad alterations Use good judgment as to the safety of any non ThinkPad alterations 7 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 8 Check for worn frayed or pinched cables 9 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Handling devices that are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits
45. On Password Type the current supervisor password in the Enter Current Password field Then leave the Enter New Password field blank and press Enter twice 8 In the Changes have been saved window press Enter NOOO P o 9 Press Fn F10 to save changes and exit the ThinkPad Setup program How to remove the hard disk password Attention If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk password or to recover data from the hard disk drive The hard disk drive can be replaced for a scheduled fee To put the system back to operational status the only Lenovo and Lenovo authorized service solution would be to replace the hard disk drive or solid state drive with a scheduled fee To remove a user hard disk password that has been forgotten when the supervisor password and the master hard disk password are known do the following 1 Turn on the computer When the ThinkPad logo is displayed immediately press F1 to enter the ThinkPad Setup program Select Security Select Password Select Hard disk x password where x is the letter of the hard disk drive A pop up window opens Select Master HDP where HDP stands for hard disk password Type the current master hard disk password in the Enter Current Password field Then leave the Enter
46. ThinkPad Hardware Maintenance Manual ThinkPad E550 E555 and E550c Note Before using this information and the product it supports be sure to read the general information under Appendix A Notices on page 101 Second Edition January 2015 Copyright Lenovo 2014 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents About this manual Chapter 1 Safety information General safety Electrical safety Safety inspection guide Handling devices that are sensitive to Sjectiostatic discharge Grounding requirements Safety notices multilingual SEH Laser compliance statement multilingual translations Chapter 2 Important service information Strategy for replacing FRUs Strategy for replacing a hard disk divers ora solid state drive Important notice for Gelee a system board koe dom dune How to use error indes Strategy for replacing FRUs for CTO special bia and standard models Product definition FRU identification Chapter 3 General checkout What to do first Checkout guide Lenovo Solution Senter Quick test programs UEFI diagnostic program Bootable diagnostic programs Power system checkout Checking the ac power adapter Checking operational charging Checking the batter
47. ad product ThinkPad E550 Machine type MT 20DF Tx and 20DG Rx ThinkPad E555 Machine type MT 20DH ThinkPad E550c Machine type MT 20E0 Use this manual along with the advanced diagnostic tests to troubleshoot problems Important This manual is intended only for trained service technicians who are familiar with ThinkPad products Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively Before servicing a ThinkPad product be sure to read all the information under Chapter 1 Safety information on page 1 and Chapter 2 Important service information on page 25 Copyright Lenovo 2014 2015 iii iv Hardware Maintenance Manual Chapter 1 Safety information This chapter presents the following safety information that you need to be familiar with before you service a ThinkPad notebook computer General safety on page 1 Electrical safety on page 2 Safety inspection guide on page 3 Handling devices that are sensitive to electrostatic discharge on page 3 Grounding requirements on page 4 Safety notices multilingual translations on page 4 Laser compliance statement multilingual translations on page 18 General safety Follow these rules to ensure general safety Observe good housekeeping in the area of the machines during and after maintenance When lifting any heavy object Ensure that you can stand safely without slipping
48. alvo que se permita el intercambio en caliente para la unidad sustituible localmente realice lo siguiente antes de extraerla apague el sistema desconecte todos los cables de alimentaci n de las tomas de alimentaci n el ctrica extraiga la bater a y desconecte los cables de interconexi n FRU gt RECS FENES o a gt ARMAS HERE BERE BESSA REFERRERS gt ADE 100 C 212 F SER DREH MAUR RARE
49. bers for Lenovo Support are available at http www lenovo com support phone e System disassembly and reassembly videos that show the FRU removal or replacement procedures for the Lenovo authorized service technicians are available at http www lenovoservicetraining com ion Strategy for replacing FRUs Before replacing parts Ensure that all software fixes drivers and UEFI BIOS downloads are installed before you replace any FRUs listed in this manual After a system board is replaced ensure that the latest UEFI BIOS is loaded to the system board before you complete the service action To download and install software fixes drivers and UEFI BIOS go to http www lenovo com ThinkPadDrivers and follow the instructions on the screen Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs e f you are instructed to replace a FRU but the replacement does not correct the problem reinstall the original FRU before you continue e Some computers have both a processor board and a system board If you are instructed to replace either the processor board or the system board and replacing one of them does not correct the problem reinstall that board and then replace the other one e f an adapter or a device consists of more than one FRU any of the FRUs might be the cause of the error Before replacing the adapter or device remove the FRUs one by one to see if the symptoms change Replace onl
50. brennbare Materialien zu entz nden oder Verletzungen bei Personen hervorzurufen A VORSICHT Wenn ein Austausch der FRU bei laufendem Betrieb nicht erlaubt ist gehen Sie beim Austausch der FRU wie folgt vor Schalten Sie den Computer aus ziehen Sie alle Netzkabel von den Netzsteckdosen ab entfernen Sie den Akku und ziehen Sie alle miteinander verbundenen Kabel ab 1120 DANN ODP OPIN D pp pan 22v NTN v FRU mann ANNI awnbn NIYIN 9395 Vnpn NN 20202 v NNT NWI YT hp7 Tina MI DYNN DIN DD ONY 05hUN NIP OTD P99Y NON IN PON pyipu mop 5 5 vpn 1220 MINA NINO 5525 PN DDT Don SW 03097 MINI 55550 MINEN AINA MINO DDO NN PIV U AMN 5392 IN 07252 IN UND AMIN POUND WAN NIN Yd DPINA nova AWaINA 199108 p VARGAS Ww a mpgnn D gt PINA mipnn 5y WINI TON mssann IN nns5 01025 2129 AON NI 55103 UVP v ANNA 112120 IN DIU ND n5510n MAN NN 2525 PN 172103 2503 SW MOP MN Wan 055107 Tann DIPN D 5y WII n5510n NIDA TANI NN DIDI V AMN 5375 IN DD IN UND pata MINIMA o p5nn m v43 ADMIN n55103 p MIDD v OMPI eom DV MIMNANN IN ANY 012 9199 AION NI AIDA VIV 025105 tando nem enssyon 1120 U hia nx POT yx MVP 1190099 IN MILIONS ns u5 01125 n515y MIN NINO DIY 100 99 n51yn n 10453 302 nx ONT YN AMIN 25 PDV 301p 120195 NN povo 4133 n551on NN 7905 w 0999 Nnn JIN NN WAT PNI 055300 NN IWS YN OPTION DMNNAN DIPIAN II non 15901 p URNUN v nmpnn DIN gna Asian IN NAY 13905 015 5129 NINN n55303 Uv v
51. connect any interconnecting cables ga JS Hiel d A Al a aS FRU Sal ya ol gt ony cala Susi Bale Ji idad Sala eA all aiy ally SL el SI E gil el ell S Can sul y gli Ala yuan cibus Cs gue gY pl y caulall ja Gl de d Ga Gia Say NU B pita di ya U ill GN d ol a ll gayi A OS ithe Oe 3 ic af vele bY city Aal and s giai cap Y y slali of JUN 3 Une lily Lal aii Y y Asa Ay Ubu Gadi Sule d d Alal Call gill c Gerda ge ga Las Ay Ul ja gal p gs 8 Bila Cuida ES phiil ga 28 AN Vue Aalt rua gg gy Stovall Ay dall E 95 axial AA Jail yl Glad ul queue yt dy ay JUN e Uae lll y Lg S o pi US Bala ya Mag Ada vele Ay Aal Aaja s giai gh Lal G Aa all Aaja Ca galii gs Ac 5 pila Alan cuui Vg sall A Lid Ans Al El YY placas Ay all Aa ja JI aie cal Aas Cuil gill cada ga HR all aa A Aa es E 95 alas gaga 8 Al dun ali rua gs uil s A Jaiil 3 gi Y ya ys nie A laii sf ja ga ep Sall dy les cua A MS Las glad Y y Les we tint Ju ga ANS d Aa all ga Bale vai i s yl Cui i Y Y YI Ap gia dasa Ve Ge ASS Glad A vc Giga ght Lal Lis Aa dall Ga Galat 28 al L i 1 ARAI city giaa Al da Aadil gua gy ly aali Ay Un E gi adiu Arial cit gill a jail d ait ll uaa ub Ay das EA placid ga A 6 Hardware Maintenance Manual ts Jall pb lu A die la RA ue Y LCD AAA cs juif La 13 Sae Lad Mate alla Jill ses yal sl gl Caray La Alia Yo ce ii Y bad eal Ji e all uan GU Sl esiti AM Gly ef Y laien GY gaai cial
52. d Warranty documentation for full details General guidelines When removing or replacing a FRU be sure to observe the following general guidelines 1 Do not try to service any computer unless you have been trained and certified An untrained person runs the risk of damaging parts 2 Before replacing any FRU review Chapter 8 FRU replacement notices on page 61 3 Begin by removing any FRUs that have to be removed before replacing the failing FRU Any such FRUs are listed at the beginning of each FRU replacement procedure Remove them in the order in which they are listed 4 Follow the correct sequence in the steps for removing a FRU as given in the drawings by the numbers in square callouts 5 When turning a screw turn it in the direction as given by the arrow in the drawing 6 When removing a FRU move it in the direction as given by the arrow in the drawing 7 To put the new FRU in place reverse the removal procedure and follow any notes that pertain to replacement For information about connecting and arranging internal cables see Chapter 7 Locations on page 53 8 When replacing a FRU use the correct screws as shown in the replacement procedure ww Before removing any FRU turn off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables Attention e After replacing a FRU do not turn on the computer until you have made s
53. e 72 1090 Coin cell battery on page 73 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page 75 Attention The following components soldered on the top side of the system board are extremely sensitive When you service the system board avoid any kind of rough handling 78 Hardware Maintenance Manual ThinkPad E555 For models with a discrete thermal module EJ Accelerated Processing Unit APU D Fusion Controller Hub FCH Graphics Processing Unit GPU LJ For models with an integrated thermal module B E eo EJ Accelerated Processing Unit APU DJ Fusion Controller Hub FCH 1 Et ThinkPad E550 and E550c For models with a discrete thermal module Ell Microprocessor i Graphics Processing Unit GPU Chapter 9 Removing or replacing a FRU 79 For models with an integrated thermal module Ell Microprocessor Removal steps of the system board 80 Hardware Maintenance Manual Step Screw quantity Torque M2 x 5 mm flat head nylon coated 4 0 181 Nm 1 85 kgf cm When installing Ensure that the connectors are attached firmly Removal steps of the thermal fan Chapter 9 Removing or replacing a FRU 81 When installing e Ensure that the connector
54. e CD DVD a fibre optique ou des metteurs sont install s lisez les informations suivantes e Ne retirez pas les carters En ouvrant le produit laser vous vous exposez au rayonnement dangereux du laser Aucune pi ce de l unit n est r parable Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites dans le pr sent manuel y WE Certains produits laser contiennent une diode laser int gr e de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert Evitez toute exposition directe au rayon laser Evitez de regarder fixement le faisceau ou de l observer l aide d instruments optiques Vorsicht Bei der Installation von Laserger ten wie CD ROM Laufwerken DVD Laufwerken Einheiten mit Lichtwellenleitertechnik oder Sendern Folgendes beachten e Die Abdeckungen nicht entfernen Durch Entfernen der Abdeckungen des Lasergerats k nnen gefahrliche Laserstrahlungen freigesetzt werden Das Gerat enth lt keine zu wartenden Teile e Werden Steuerelemente Einstellungen oder Durchf hrungen von Prozeduren anders als hier angegeben verwendet kann gef hrliche Laserstrahlung auftreten Einige Laserger te enthalten eine Laserdiode der Klasse 3A oder 3B Beachten Sie Folgendes Laserstrahlung bei ge ffneter Verkleidung Nicht in den Strahl blicken
55. e Manual 76 When installing Ensure that the connectors are attached firmly to the system board In step El release the keyboard bezel assembly from the frame using a plastic pry tool When installing Ensure that all the latches are attached firmly Chapter 9 Removing or replacing a FRU 77 1130 System board and thermal fan Important notices for handling the system board When handling the system board read the following The system board has an accelerometer which can be broken when several thousands of G forces are applied Note Dropping a system board from a height of as little as 6 inches so that it falls flat on a hard bench can subject the accelerometer to as much as 6000 G s of shock Be careful not to drop the system board on a bench top that has a hard surface such as metal wood or composite Avoid rough handling of any kind At every point in the process be sure not to drop or stack the system board If you put a system board down be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive surface For access remove these FRUs in order 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1040 Small bottom cover on page 68 1050 Optical drive or optical drive bay bezel on page 69 1060 Memory module on page 70 1070 Hard disk drive assembly or solid state drive assembly on page 70 1080 Wireless LAN card on pag
56. e coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Safety notices multilingual translations The safety notices in this section are provided in the following languages English Arabic Brazilian Portuguese French German Hebrew Japanese Korean Spanish Traditional Chinese A DANGER Before the computer is powered on after FRU replacement make sure that all screws springs and other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits A 4 Hardware Maintenance Manual DANGER Some standby batteries contain a small amount of nickel and cadmium Do not disassemble a standby battery recharge it throw it into fire or water or short circuit it Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery A DANGER The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circui
57. e descriptions in this chapter might not apply to your particular computer Before you go to the checkout guide be sure to read the following important notes Important notes Only certified trained personnel should service the computer Before replacing any FRU read the entire page on removing and replacing FRUs When you replace FRUs it is recommended to use new nylon coated screws Be extremely careful during such write operations as copying saving or formatting Drives in the computer that you are servicing sequence might have been altered If you select an incorrect drive data or programs might be overwritten Replace a FRU only with another FRU of the correct model When you replace a FRU ensure that the model of the machine and the FRU part number are correct A FRU should not be replaced because of a single unreproducible failure Single failures can occur for a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation ESD or software errors Consider replacing a FRU only when a problem recurs If you suspect that a FRU is defective clear the error log and run the test again If the error does not recur do not replace the FRU Be careful not to replace a nondefective FRU What to do first When you return a FRU you must include the following information in the parts exchange form or parts return form that you attach to it Name and phone number of service technician Date of service
58. eating and using recovery media on page 39 Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program you can refresh your computer without losing your personal files or changing your settings Attention If you refresh your computer the programs that came with your computer and the programs that you installed from Windows Store will be reinstalled but all other programs will be removed To refresh your computer do the following 1 Move your pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Refresh your PC without affecting your files section click Get started 3 Follow the instructions on the screen to refresh your computer Resetting your computer to the factory default settings If you want to recycle your computer or just start over you can reset your computer to the factory default settings Resetting the computer will reinstall the operating system reinstall all the programs that came with your computer and reset all the settings to the factory default settings Attention If you reset the computer to the factory default settings all your personal files and settings will be deleted To avoid data loss make a backup copy of all the data that you want to keep To reset your computer to the factory default settings do the following
59. es power when you turn on the computer If you suspect a power problem see the appropriate one of the following power supply checkouts Checking the ac power adapter on page 33 Checking operational charging on page 33 Checking the battery pack on page 34 Checking the coin cell battery on page 34 Checking the ac power adapter If your computer fails only when the ac power adapter is used use the following instructions e fthe power problem occurs only when the dock is used replace the dock e f the system status indicator does not blink three times when an ac power source is connected check the power cord of the ac power adapter for correct continuity and installation e Ifthe computer does not charge during operation go to Checking operational charging on page 33 To check the ac power adapter do the following 1 2 3 4 Unplug the ac power adapter cable from the computer Measure the output voltage at the plug of the ac power adapter cable Pin Voltage V dc ESSES Note Output voltage across pin 2 of the ac power adapter might differ from the one you are servicing If the voltage is not correct replace the ac power adapter If the voltage is acceptable replace the system board Note Noise from the ac power adapter does not always indicate a defect Checking operational charging To check whether the battery pack charges correctly during operation do the following
60. evice Numeric error codes Table 2 Numeric error codes Symptom or error beeps if any FRU or action in sequence 0177 Replace the system board Bad SVP data stop POST task The checksum of the supervisor password in the EEPROM is not correct 0183 Run the ThinkPad Setup program The settings Bad CRC of Security Settings in EFI Variable Enter the will be corrected automatically Then save the ThinkPad Setup program The checksum of the Security current settings by pressing Fn F10 settings in the EFI Variable is not correct Replace the system board 0187 Replace the system board EAIA data access error The access to EEPROM is failed 0188 Replace the system board Invalid RFID Serialization Information Area 0189 Replace the system board Invalid RFID configuration information area The EEPROM checksum is not correct 0190 1 Charge the battery pack Critical low battery error 2 Replace the battery pack 0191 1 Run the ThinkPad Setup program and then save System Security Invalid Remote Change requested current setting by pressing Fn F10 2 Replace the system board 44 Hardware Maintenance Manual Table 2 Numeric error codes continued Symptom or error beeps if any FRU or action in sequence 0199 Run the ThinkPad Setup program The retry count System Security Security password retry count will be reset Then save the current settings by exceeded pressing Fn F10 Replace the system
61. extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following parts with the power on Power supply units Pumps Blowers and fans Motor generators Units similar to those listed above This practice ensures correct grounding of the units Hardware Maintenance Manual e f an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety inspection guide The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions As each machine was designed and built required safety items were installed to protect users and service technicians from injury This guide addresses only those items You should use good judgment to identify potential safety hazards due to attachment of non ThinkPad features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present e Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock e
62. he Lenovo Settings program and click Power Note If the battery pack becomes hot it may not be able to charge Remove it from the computer and leave it at room temperature for a while After it cools down reinstall and recharge it To check the battery pack do the following 1 Power off the computer 2 Remove the battery pack and measure the voltage between battery terminals 1 and 7 See the following figure veiage a9 Ground 3 If the voltage is less than 11 0 V dc the battery pack has been discharged If the voltage is still less than 11 0 V dc after recharging replace the battery pack 4 f the voltage is more than 11 0 V dc measure the resistance between battery terminals 5 and 7 The resistance must be 4 to 30 K If the resistance is not correct replace the battery pack If the resistance is correct replace the system board Checking the coin cell battery Do the following 1 Power off the computer and unplug the ac power adapter from it Turn the computer upside down Remove the battery pack see 1020 Battery pack on page 66 Remove the coin cell battery see 1090 Coin cell battery on page 73 a A WwW DY Measure the voltage of the battery See the following figure 34 Hardware Maintenance Manual Red wire Jeer mg 2 5 to 3 2 en e If the voltage is correct replace the system board e If the voltage is not correct replace the coin cell battery e
63. he country code assigned is alphabetic and represents a designated country or region example 20AA0009UK FRU identification Use Lenovo eSupport to identify major FRUs FRU part numbers and FRU descriptions for a product at an MT serial number level Examples of major FRUs are hard disk drive system board and liquid crystal display LCD 26 Hardware Maintenance Manual To identify the major FRUs for a product do the following 1 Go to http support lenovo com ibasepartslookup 2 Type the Machine Type and Serial Number in the corresponding fields 3 Click Submit eSupport also can be used to view the general FRU list for a product The FRU list is a general list of components and does not contain specific model information To get the general FRU list for a product do the following 1 Go to http www lenovo com support 2 Follow the instructions on the screen to select a product 3 Click the Product amp Parts tab 4 Select System Service Parts to view a general FRU list Chapter 2 Important service information 27 28 Hardware Maintenance Manual Chapter 3 General checkout This chapter presents following information e What to do first on page 29 e Checkout guide on page 30 Lenovo Solution Center on page 30 Quick test programs on page 30 UEFI diagnostic program on page 31 Bootable diagnostic programs on page 32 e Power system checkout on page 33 Som
64. ias e desconecte quaisquer cabos de interconexao A DANGER Avant de remettre l ordinateur sous tension apr s remplacement d une unit en client le v rifiez que tous les ressorts vis et autres pi ces sont bien en place et bien fix es Pour ce faire secouez l unit et assurez vous qu aucun bruit suspect ne se produit Des pi ces m talliques ou des copeaux de m tal pourraient causer un court circuit A DANGER Certaines batteries de secours contiennent du nickel et du cadmium Ne les d montez pas ne les rechargez pas ne les exposez ni au feu ni l eau Ne les mettez pas en court circuit Pour les mettre au rebut conformez vous la r glementation en vigueur Lorsque vous remplacez la pile de sauvegarde ou celle de l horloge temps r el veillez n utiliser que les mod les cit s dans la liste de pi ces d tach es ad quate Une batterie ou une pile inappropri e risque de prendre feu ou d exploser A DANGER La batterie contient du nickel Ne la d montez pas ne l exposez ni au feu ni l eau Ne la mettez pas en court circuit Pour la mettre au rebut conformez vous a la r glementation en vigueur Lorsque vous remplacez la batterie veillez n utiliser que les mod les cit s dans la liste de pi ces d tach es ad quate En effet une batterie inappropri e risque de prendre feu ou d exploser A DANGER La pile de sauvegarde contient du lithium Elle pr sente des risques d incendie d expl
65. ici n o explosi n de la misma A PELIGRO Las baterias contienen peque as cantidades de niquel No las desmonte ni recargue ni las eche al fuego o al agua ni las cortocircuite Des chelas tal como dispone la normativa local Utilice s lo baterias que se encuentren en la lista de piezas al sustituir la bater a La utilizaci n de una bater a no apropiada puede provocar la ignici n o explosi n de la misma PELIGRO La bateria de repuesto es una bateria de litio y puede provocar incendios explosiones o quemaduras graves No la recargue ni quite el conector polarizado ni la desmonte ni caliente por encima de los 100 C 212 F ni la incinere ni exponga el contenido de sus celdas al agua Des chela tal como dispone la normativa local A PELIGRO Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos lave inmediatamente las reas afectadas con agua durante 15 minutos como m nimo Obtenga atenci n medica si se presenta alg n s ntoma del fluido despues de lavarse PELIGRO Para evitar descargas no quite la cubierta de plastico que rodea la parte baja de la tarjeta invertida PELIGRO 16 Hardware Maintenance Manual Aunque las baterias principales tienen un voltaje bajo una bateria cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal A PELIGRO S
66. ick Search 2 Type recovery in the Search field and click the Search button Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start Chapter 4 Related service information 39 4 Ensure that you select the Copy the recovery partition from the PC to the recovery drive option Then click Next Important If you clear the Copy the recovery partition from the PC to the recovery drive option you will create recovery media without the recovery partition content You still can start the computer from the recovery media but you might be unable to recover your computer if the recovery partition on your computer is damaged 5 Connect a proper USB drive then click Next 6 Click Create in the Recovery Drive window The creation of the recovery media starts 7 When the creation of the recovery media finishes do one of the following To keep the recovery partition on your computer click Finish To delete the recovery partition on your computer click Delete the recovery partition Attention If you delete the recovery partition on your computer do keep the recovery media in a safe place The Windows recovery image will not be stored in your computer anymore and you will need the recovery media to refresh or reset your computer 8 Remove the USB drive The recovery media are created successfully Using recovery media If you cannot start your computer or if
67. is attached firmly e Do not press the top of the fan cover and the fan hub e Before you attach the fan assembly to the computer apply thermal grease at an amount of 0 2 grams on the part marked EJ as shown in the following illustrations Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component You need to peel the thin film off from the rubbers marked D For models with discrete thermal pipes vn ES pe De 82 Hardware Maintenance Manual For models with an integrated thermal pipe e en 1140 dc in USB connector board with cable For access remove these FRUs in order 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page 75 Removal steps of the dc in USB connector board with cable Note The system board of the computer that you are servicing might be different from the one in the following illustrations Chapter 9 Removing or replacing a FRU 83 Step Screw quantity Torque E M2 x 5 mm wafer head nylon coated 1 Black 0 181 Nm 1 85 kgf cm
68. lowing Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam 18 Hardware Maintenance Manual veda A Aa a a d DVD oal Si Jedi CAS as S CD ROM vel A Ka Jal cils cui Ae Zoch La Ba il gil seljal aagi Y I ge el jul Aad ya ai Jul gih pl poe Gil A a al y o Jal Jala gain Sy And ya all UA dame ga Las Alli dy dos culs al d hua les Lat j muda all e li o wg la Bay Class 3B A Class 3A Ga as ja Gi alua ele AM Cilia gan 5 giai gue pola CUIDADO Quando produtos a laser como CD ROMs unidades de DVD dispositivos de fibra tica ou transmissores est o instalados observe o seguinte e N o remova as tampas A remo o das tampas do produto a laser pode resultar em exposi o prejudicial radia o de laser N o h pe as que permitam manuten o no interior do dispositivo e A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes daqueles especificados aqui pode resultar em exposi o perigosa radia o renco Algumas produtos a laser cont m um diodo de laser Classe 3A ou Classe 3B integrado Observe o seguinte Radia o a laser quando aberta N o olhe diretamente para o feixe a olho nu ou com instrumentos ticos e evite exposi o direta ao feixe Chapter 1 Safety information 19 A ATTENTION Si des produits laser tels que des unit s d
69. n follow the instructions on the screen to restore the serial number of the system unit Retaining the UUID The Universally Unique Identifier UUID is a 128 bit number uniquely assigned to your computer at production and stored in the EEPROM of your system board The algorithm that generates the number is designed to provide unique IDs until the year A D 3400 No two computers in the world have the same number When you replace the system board perform the following steps to create a new UUID for the system board if the system board does not have a UUID Note Before you perform the operation ensure that the UEFI Legacy setting within the Startup menu in the ThinkPad Setup program is set to UEFI Only 1 2 Connect a USB memory key to the computer Go to http www lenovo com maintenanceutilities and follow the instructions on the screen to create a Maintenance key Note Only an authorized Lenovo service technician can access the above Web site Restart the computer When the logo screen is displayed press Esc The ThinkPad Config Information Update Utility interface is displayed Type 2 under Enter the action desired then press Enter The Auto UUID generation utility interface is displayed Type y under Change UUID OK Y N then press Enter A new UUID is created and written If a valid UUID already exists it is not overwritten Chapter 8 FRU replacement notices 63 64 Hardware Maintenance Manual
70. nector cover on page 66 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1040 Small bottom cover on page 68 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1080 Wireless LAN card on page 72 1090 Coin cell battery on page 73 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page 75 1130 System board and thermal fan on page 78 1140 dc in USB connector board with cable on page 83 1150 Audio connector card with cable on page 84 1170 LCD unit on page 86 Removal steps of the LCD bezel When installing Ensure that all the latches are attached firmly 2020 LCD panel For access remove these FRUS in order 92 1010 Lenovo OneLink connector cover on page 66 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1040 Small bottom cover on page 68 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1080 Wireless LAN card on page 72 1090 Coin cell battery on page 73 1110 Keyboard on page 73 Hardware Maintenance Manual 1120 Keyboard bezel assembly on page 75 1130 System board and thermal fan on page 78 1140 dc in USB connector board with cable on page 83 1150 Audio connector card with cable on page 84 1170 LCD
71. ngle of 90 degrees after the screw head touches the surface of the plastic part 90 degrees more Cross section Copyright Lenovo 2014 2015 61 e Logic card to plastic Turn an additional angle of 180 degrees after the screw head touches the surface of the logic card 180 degrees more Cross section Notes e Ensure that you use the correct screw It is recommended to use new screws for replacements If you have a torque screwdriver tighten all screws firmly to the torque specified in the screw information table for each step e Ensure torque screwdrivers are calibrated correctly following country specifications Retaining serial numbers This topic provides instructions on the following e Restoring the serial number of the system unit on page 62 e Retaining the UUID on page 63 Restoring the serial number of the system unit When the computer was manufactured the EEPROM on the system board was loaded with the serial numbers of the system and all major components These numbers need to remain the same throughout the life of the computer If you replace the system board you must restore the serial number of the system unit to its original value The serial number of the system unit is written on the label attached to the bottom of the computer If you can not find the serial number of the system unit on the bottom of the computer try the following
72. nment on your computer is capable of operating independently from the Windows 8 1 operating system This enables you to recover or repair the operating system even if the Windows 8 1 operating system fails to start After two consecutive failed boot attempts the Windows recovery environment starts automatically Then you can choose repair and recovery options by following the instructions on the screen Note Ensure that your computer is connected to ac power during the recovery process Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image If you cannot start the computer you can use recovery media to troubleshoot and fix the problems on your computer It is recommended that you create recovery media as early as possible Once you create recovery media keep them in a safe place and do not use them to store other data Creating recovery media To create recovery media you need a USB drive with at least 16 GB of storage The required USB capacity depends on the size of the recovery image Attention Creating recovery media will delete anything stored on the USB drive To avoid data loss make a backup copy of all the data that you want to keep To create recovery media do the following Note Ensure that your computer is connected to ac power 1 Move your cursor to the top right or bottom right corner of the screen to display the charms and cl
73. o the new one The following illustration shows the correct location of each label If the Windows Certificate of Authentication COA label FA is attached to a part that is replaced return the old part with the label attached to the customer or provide a letter to the customer stating what the label was originally on the computer and what the label part number serial number and product key were When you replace the base cover apply the FCC label Efl and the Serial number label EX For the labels listed in the following table peel them off from the old base cover and adhere them to the new base cover El GEO label Japan GEO Information label El China GEO label El China product label ER Indonesia Rating label EZ CASA label D Indonesia Postel label D Brazil Anatel label El Asset tag H Rating label GML label El KCC safety label India BIS label Israel homologation label China WWAN modem label Malaysia SIRIM label SVT label If the removed cover has two FCC labels apply both to the new base cover Chapter 9 Removing or replacing a FRU 91 2010 LCD bezel For access remove these FRUs in order 1010 Lenovo OneLink con
74. ogram before a non physically damaged battery pack is replaced Note that a physically damaged battery pack is a non warranty replacement part Removal steps of the battery pack Maca Use only the authorized battery specified for your computer Any other battery could ignite or explode 66 Hardware Maintenance Manual Unlock the battery pack latch Hold the battery pack lock lever in the unlocked position Ell and remove the battery pack EL When installing Install the battery pack into the slot Ensure that the battery pack latch is in the locked position 1030 Large bottom cover For access remove this FRU e 1020 Battery pack on page 66 Removal steps of the large bottom cover Loosen the screws El and then remove the large bottom cover EX Chapter 9 Removing or replacing a FRU 67 Attach the large bottom cover as shown in the following illustration When installing 1040 Small bottom cover For access remove this FRU 1020 Battery pack on page 66 Removal steps of the small bottom cover Loosen the screw El and then remove the small bottom cover EX Hardware Maintenance Manual 68 Attach the small bottom cover as shown in the following illustration When installing bay bezel Ive dr 1050 Optical drive or optical For access remove these FRUs in order 1020 Battery pack on page 66 on page 67 1030 Large bottom cover drive bay bezel Removal s
75. ons in this topic Chapter 9 Removing or replacing a FRU 73 Y S SS WS N q d NP Screw quantity 0 181 Nm D 2 bei o 2 c 9 gt c G L 8 E E CO x N 1 85 kgf cm 74 Hardware Maintenance Manual When installing Ensure that the connector is attached firmly 1120 Keyboard bezel assembly For access remove these FRUs in order 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1110 Keyboard on page 73 Removal steps of the keyboard bezel assembly Note Depending on the model your computer might look different from the illustrations in this topic Chapter 9 Removing or replacing a FRU 75 y qe N of Do gea A N GA ZN gt TR 50 Be A mo m Om Om E gt Bro gt 3 Torque Screw quantity Step 0 181 Nm D 2 q 9 c 9 gt c D be lt d G E E co x a 1 85 kgf cm 0 181 Nm nylon coated 6 M2 x 3 mm wafer head 1 85 kgf cm IN 5 ThinkPad Torque Screw quantity Step 0 181 Nm 4 M2 x 5 mm wafer head nylon coated 1 85 kgf cm Hardware Maintenanc
76. ored in the ThinkPad Setup program The user must enter the supervisor password in order to get access to the ThinkPad Setup program and change the system configuration Attention If the supervisor password has been forgotten and cannot be made available to the service technician there is no service procedure to reset the password The system board must be replaced for a scheduled fee How to remove the power on password To remove the power on password do one of the following If no supervisor password has been set do the following to remove the power on password 1 Turn off the computer 2 Remove the battery pack For instructions on how to remove the battery pack see 1020 Battery pack on page 66 3 Remove the coin cell battery For instructions on how to remove the coin cell battery see 1090 Coin cell battery on page 73 4 Turn on the computer and wait until the POST ends After the POST ends the password prompt will not be displayed The power on password has been removed 5 Reinstall the coin cell battery and the battery pack If a supervisor password has been set and is known to the service technician do the following to remove the power on password 1 Turn on the computer 2 When the ThinkPad logo is displayed immediately press F1 Chapter 4 Related service information 41 Type the supervisor password to enter the ThinkPad Setup program Select Security Select Password Select Power
77. osion ou de br lures graves Ne la rechargez pas ne retirez pas son connecteur polaris et ne la d montez pas Ne l exposez pas a une temperature sup rieure a 100 C ne la faites pas br ler et n en exposez pas le contenu a l eau Mettez la pile au rebut conform ment a la r glementation en vigueur Une pile inappropri e risque de prendre feu ou d exploser A DANGER Chapter 1 Safety information 9 Si le panneau d affichage cristaux liquides se brise et que vous recevez dans les yeux ou sur les mains une partie du fluide rincez les abondamment pendant au moins quinze minutes Consultez un m decin si des sympt mes persistent apr s le lavage DANGER Afin d viter tout risque de choc lectrique ne retirez pas le cache en plastique prot geant la partie inf rieure de la carte d alimentation DANGER Bien que le voltage des batteries principales soit peu lev le court circuit ou la mise la masse d une batterie peut produire suffisamment de courant pour br ler des mat riaux combustibles ou causer des br lures corporelles graves A DANGER Si le remplacement chaud n est pas autoris pour l unit remplagable sur site que vous remplacez proc dez comme suit avant de retirer l unit mettez l ordinateur hors tension d branchez tous les cordons d alimentation des prises de courant retirez le bloc de batterie et d connectez tous les c bles d interconnexion A VORSICHT
78. pasta Ada ya Ci all o git s AG Y aiia agen Li 01959 oui li Ch Aalt C Ga ab A ule A ya P gan dy Jui ral Wa rag ei ell A L a Ap Gute ll all Judo ALN al gall oz ai gl ed vllt GEI aia e all FRU el cg sill AU AI Agi Sl e ASA ye AUS Al Ke jiy la Cuts cilio el all JA Sa Alicia COS el Jaai p d dy ill Le ja AU JG Liza di AN PERIGO Antes de ligar o computador ap s a substituicao da FRU certifique se de que todos os parafusos molas e outras pecas pequenas estejam no lugar e nao estejam soltos dentro do computador Verifique isso sacudindo o computador e procurando ouvir sons de pecas soltas Pecas met licas ou lascas de metal podem causar curto circuito PERIGO Algumas baterias reserva cont m uma pequena quantidade de n quel e c dmio Nao desmonte uma bateria reserva recarregue a jogue a no fogo ou na agua ou deixe a entrar em curto circuito Descarte a bateria conforme requerido pelas leis ou regulamentos locais Use somente a bateria nas partes listadas apropriadas O uso de uma bateria incorreta pode resultar em combustao ou explos o da bateria Chapter 1 Safety information 7 A PERIGO O pacote da bateria contem uma pequena quantidade de niquel N o o desmonte jogue o no fogo ou na gua ou deixe o entrar em curto circuito Descarte o pacote da bateria conforme requerido pelas leis ou regulamentos locais Use somente a bateria nas partes lis
79. press the Fn key and the corresponding function key When the Fn Lock function is enabled The Fn Lock indicator turns on To initiate the special function of each key press the Fn key and the corresponding function key To input F1 F12 press the function keys directly Mutes or unmutes the speakers If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer again To turn on the sound press F1 F2 or F3 For Windows 8 1 Opens the Settings charm For Windows 7 Opens Control Panel For Windows 8 1 Opens the Search charm For Windows 7 Opens Windows Search Views the programs that you have opened For Windows 8 1 Views all the programs For Windows 7 Opens Computer Launches the calculator fe Locks the operating system Opens the default browser Copyright Lenovo 2014 2015 51 Table 8 Special keys continued Has the same function as the Break key on a conventional keyboard Has the same function as the ScrLK key on a conventional keyboard Has the same function as the Pause key on a conventional keyboard Has the same function as the SysRq key on a conventional keyboard 52 Hardware Maintenance Manual Chapter 7 Locations This chapter introduces the locations of the hardware components on your computer Locating compute
80. r 9 Removing or replacing a FRU 99 100 Hardware Maintenance Manual Appendix A Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply
81. r controls connectors and indicators This topic introduces the locations of the computer controls connectors and indicators Front view Microphones El Power button H ac power connector Optical drive or optical drive bay bezel El System status indicator Trackpad x ui E Camera Lenovo OneLink connector USB 2 0 connector E Audio connector Fingerprint reader available on some models D TrackPoint buttons available on some models 1 For the description of the system status indicator see Chapter 5 Status indicators on page 49 Copyright Lenovo 2014 2015 53 Rear view ThinkPad System status indicator EJ USB 3 0 connector El Video graphics array VGA connector Fan louvers E Always On USB 3 0 connector El High Definition Multimedia Interface HDMI connector ll Ethernet connector El Security lock slot 1 For the description of the system status indicator see Chapter 5 Status indicators on page 49 Bottom view EN Small bottom cover El Battery pack Ej Large bottom cover El Battery latches EX Media card slot Locating FRUs and CRUs This topic introduces the following service parts e Major FRUs and CRUs on page 56 54 Hardware Maintenance Manual e LCD FRUs and CRUs on page 58 Notes e Each FRU is available for all types or models unless otherwise specified e CRU sta
82. ration file Quick storage device test Recover bad sectors tool LCD test PCl e test Motherboard buses test Exit application Note The recover bad sectors tool is only available on computers that have hard disk drives installed Bootable diagnostic programs If the computer you are servicing is not installed with the UEFI diagnostic program you can download a bootable diagnostic program from the Lenovo Support Web site The bootable diagnostic program enables you to view system information and test some hardware devices in your computer such as memory storage devices the LCD and system board buses To use the bootable diagnostic program you can create a bootable diagnostic medium using a USB device or disc To create a bootable diagnostic medium do the following 1 Go to http www lenovo com diags 2 Click Lenovo Bootable Diagnostics 3 Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or disc To use the diagnostic medium you have created do one of the following e f you have created the bootable diagnostic medium on a USB device do the following 1 Attach the USB device to the computer 2 Tum on the computer If the computer cannot be turned on go to Power system checkout on page 33 and check the power sources If an error code is displayed go to Symptom to FRU index on page 43 for error code descriptions and troubleshooting hints 3 When the ThinkPad logo is
83. returns from hibernation mode and resumes operation The hibernation file in the boot record on the hard disk drive or solid state drive is read and system status is restored from the hard disk drive or solid state drive Symptom to FRU index This section contains following information e Numeric error codes on page 44 Chapter 4 Related service information 43 Error messages on page 46 No beep symptoms on page 46 LCD related symptoms on page 47 Intermittent problems on page 47 Undetermined problems on page 47 The symptom to FRU index in this section lists symptoms and errors and their possible causes The most likely cause is listed first in boldface type Note Do the FRU replacement or other actions in the sequence shown in the column headed FRU or action in sequence If replacing a FRU does not solve the problem put the original part back in the computer Do not replace a nondefective FRU This index can also help you determine during regular servicing what FRUs are likely to need to be replaced next A numeric error is displayed for each error detected in POST or system operation In the displays n can be any number If no numeric code is displayed check the narrative descriptions of symptoms If the symptom is not described there go to Intermittent problems on page 47 Note For a device not supported by diagnostic codes in the ThinkPad notebooks see the manual for that d
84. rive will be deleted If possible copy any important data or personal files that you want to keep onto removable media or a network drive before you start the recovery process e The recovery process takes one to two hours to complete The length of time depends on the method you use If you use product Recovery Disc Set the recovery process takes about two hours 1 Connect an external CD DVD drive 2 Make the CD DVD drive the first startup device in the startup sequence using the following procedure a Open the ThinkPad Setup program and select Startup gt Boot b Select the CD DVD drive as the 1st Boot Device Insert the bootable recovery disc into the CD DVD drive Start the computer from the external CD DVD drive When promoted select your language and click Next Read the license and accept the terms and conditions Then follow the instructions on the screen NO 0 o If the Recovery Disc Set contains a Supplemental Recovery Disc insert it when prompted and click Yes Note Not all Recovery Disc Sets come with a Supplemental Recovery Disc If there is a Supplemental Recovery Disc it will be clearly marked as such 8 When all of the data has been copied from the last disc in the set and has been processed remove the external CD DVD drive and restart the computer Follow the instructions on the screen to finish the recovery Copyright Lenovo 2014 2015 37 Note The rest of the recovery process is fully
85. ry 2008 or later e Lenovo will not provide warranty replacement if the LCD is within specifications because we cannot guarantee that any replacement LCD will have zero pixel defects e One pixel consists of R G B sub pixels Table 6 LCD related symptoms Symptom or error FRU or action in sequence No beep power on indicator on and a blank LCD during Replace the system board POST e LCD backlight not working Reseat the LCD connectors e LCD too dark Replace the LCD assembly e LCD brightness cannot be adjusted Replace the system board e LCD contrast cannot be adjusted e LCD screen unreadable See important note for LCD related symptoms Characters missing pixels Reseat all LCD connectors e Screen abnormal Replace the LCD assembly e Wrong color displayed Replace the system board Horizontal or vertical lines displayed on LCD Replace the LCD assembly Intermittent problems Intermittent system hang problems can be due to a variety of causes that have nothing to do with a hardware defect such as cosmic radiation ESD or software errors FRU replacement should be considered only when a problem recurs When analyzing an intermittent problem do the following 1 Run the diagnostic test for the system board in loop mode at least 10 times 2 f no error is detected do not replace any FRUs 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that no
86. se FRUs in order 1010 Lenovo OneLink connector cover on page 66 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1040 Small bottom cover on page 68 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1080 Wireless LAN card on page 72 1090 Coin cell battery on page 73 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page 75 1130 System board and thermal fan on page 78 1140 dc in USB connector board with cable on page 83 1150 Audio connector card with cable on page 84 1170 LCD unit on page 86 2010 LCD bezel on page 92 2020 LCD panel on page 92 Chapter 9 Removing or replacing a FRU 95 Removal steps of the camera microphone module When installing Ensure that the connector is attached firmly 2050 Camera and microphone modules for models with a 3D camera For access remove these FRUS in order 96 1010 Lenovo OneLink connector cover on page 66 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1040 Small bottom cover on page 68 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1080 Wireless LAN card on page 72 1090 Coin cell battery on page 73 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page
87. sk drive Replace the main hard disk drive 2110 Read error on HDDO Main HDD Replace the system board Reseat the hard disk drive Replace the Ultrabay hard disk drive 2111 Read error on HDD1 Ultrabay HDD Replace the system board Reseat the Mini SATA device Replace the mini SATA device 2112 Read error on HDD2 Mini SATA El EE p SN mE o DENT E Replace the system board 2200 Replace the system board Machine Type and Serial Number are invalid 2201 Replace the system board Machine UUID is invalid Chapter 4 Related service information 45 Error messages Table 3 Error messages Symptom or error beeps if any FRU or action in sequence Fan error 1 Replace the fan four short beeps one long beep 2 Apply thermal grease 8 Replace the system board Thermal sensing error Replace the system board The battery installed is not supported by this system and Replace the battery will not charge Please replace the battery with the correct Lenovo battery for this system Press the ESC key to continue This system does not support batteries that are not Replace the battery genuine Lenovo made or authorized The system will continue to boot but may not charge unauthorized batteries Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use Beep symptoms Table
88. t it Dispose of the battery pack as required by local ordinances or regulations Use only the battery in the appropriate parts listing when replacing the battery pack Use of an incorrect battery can result in ignition or explosion of the battery A DANGER The lithium battery can cause a fire an explosion or a severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery A DANGER If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes Seek medical care if any symptoms from the fluid are present after washing A DANGER To avoid shock do not remove the plastic cover that protects the lower part of the inverter card DANGER Though the main batteries have low voltage a short circuited or grounded battery can produce enough current to burn personnel or combustible materials Chapter 1 Safety information 5 A DANGER Unless hot swap is allowed for the FRU being replaced do as follows before removing it power off the computer unplug all power cords from electrical outlets remove the battery pack and dis
89. t supplies power to the machine and to lock the wall box in the off position If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you That person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back CAUTION An electrical shock can occur only when there is a complete circuit By observing the above rule you may prevent a current from passing through your body When using testers set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages Instructions for these precautions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power
90. tadas apropriadas ao substituir o pacote da bateria O uso de uma bateria incorreta pode resultar em combust o ou explos o da bateria A PERIGO A bateria de l tio pode causar inc ndio explos o ou graves queimaduras N o a recarregue remova seu conector polarizado desmonte a aque a a acima de 100 C 212 F incinere a ou exponha o conte do de sua c lula gua Descarte a bateria conforme requerido pelas leis ou regulamentos locais Use somente a bateria nas partes listadas apropriadas O uso de uma bateria incorreta pode resultar em combust o ou explos o da bateria A PERIGO Se o LCD quebrar e o fluido de dentro dele entrar em contato com seus olhos ou com suas m os lave as reas afetadas imediatamente com gua durante pelo menos 15 minutos Procure cuidados m dicos se algum sintoma causado pelo fluido surgir ap s a lavagem A PERIGO Para evitar choque el trico n o remova a capa pl stica que protege a parte inferior da placa inversora A PERIGO Embora as principais baterias possuam baixa voltagem uma bateria em curto circuito ou aterrada pode produzir corrente o bastante para queimar materiais de pessoal ou inflam veis A PERIGO 8 Hardware Maintenance Manual A menos que uma hot swap seja permitida para a FRU que esta sendo substituida fa a o seguinte antes de remov la desligue o computador desconecte todos os cabos de energia das tomadas remova o pacote de bater
91. ted big head 4 Black 0 181 Nm 1 85 kgf cm 1170 LCD unit For access remove these FRUs in order e 1010 Lenovo OneLink connector cover on page 66 e 1020 Battery pack on page 66 e 1030 Large bottom cover on page 67 86 Hardware Maintenance Manual 1040 Small bottom cover on page 68 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1080 Wireless LAN card on page 72 1090 Coin cell battery on page 73 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page 75 1130 System board and thermal fan on page 78 1140 dc in USB connector board with cable on page 83 Removal steps of the LCD unit Note The computer that you are servicing might be different from the one in the following illustrations In step El release the wireless antenna cables from the cable guides ge f ue ge Bue Chapter 9 Removing or replacing a FRU 87 In step E release the cables from the cable guides e
92. tement for customers You can resolve some problems with your product with a replacement part you can install yourself called a Customer Replaceable Unit or CRU Some CRUS are designated as self service CRUs and others are designated as optional service CRUs nstallation of self service CRUS is your responsibility For optional service CRUS you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product If you intend on installing the CRU Lenovo will ship the CRU to you CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request You can find a list of CRUS for your product in this Hardware Maintenance Manual An electronic version of this manual can be found at http www lenovo com support Click User Guides amp Manuals and then follow the on screen instructions to find the manual for your product You might be required to return the defective CRU When return is required 1 return instructions a prepaid shipping label and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU See your Lenovo Limited Warranty documentation for full details ThinkPad computers contain the following types of CRUS Self service CRUs These
93. teps of the optical drive or optical Torque Screw quantity Step 0 181 Nm Coated M2 x 4 mm wafer head nylon 1 85 kgf cm Chapter 9 Removing or replacing a FRU 69 1060 Memory module For access remove these FRUs in order e 1020 Battery pack on page 66 e 1030 Large bottom cover on page 67 Removal steps of the memory module When installing Insert the notched end of the memory module into the slot at an angle of about 20 degrees Press the memory module firmly and pivot it downwards until it snaps into place Ensure that the memory module is firmly installed in the slot and does not move easily 1070 Hard disk drive assembly or solid state drive assembly For access remove these FRUs in order e 1020 Battery pack on page 66 70 Hardware Maintenance Manual e 1030 Large bottom cover on page 67 Attention Do not drop the drive or apply any physical shock to it The drive is sensitive to physical shock Improper handling can cause damage and permanent loss of data Before removing the drive have the user make a backup copy of all the information on it if possible Never remove the drive while the computer is operating or is in suspend mode Removal steps of the hard disk drive assembly or solid state drive assembly II D gt E WO lt Qo Step Screw quanti
94. ty Torque M2 x 4 mm wafer head nylon coated 4 0 181 Nm 1 85 kgf cm When installing Ensure that the hard disk drive assembly or solid state drive assembly is attached firmly Chapter 9 Removing or replacing a FRU 71 1080 Wireless LAN card For access remove these FRUs in order e 1020 Battery pack on page 66 e 1030 Large bottom cover on page 67 Removal steps of the wireless LAN card In step H unplug the connectors by using the antenna RF connector removal tool or pick the connectors with your fingers and gently unplug them as shown Step Screw quantity Torque H M2 x 3 mm wafer head nylon coated 1 0 181 Nm 1 85 kgf cm 72 Hardware Maintenance Manual When installing Plug the gray cable into the main connector and the black cable into the auxiliary connector on the card 1090 Coin cell battery For access remove these FRUS in order e 1020 Battery pack on page 66 e 1030 Large bottom cover on page 67 e 1080 Wireless LAN card on page 72 Removal steps of the coin cell battery Aert Use only the authorized battery specified for your computer Any other battery could ignite or explode When installing Ensure that the connector is attached firmly 1110 Keyboard For access remove these FRUs in order e 1020 Battery pack on page 66 Removal steps of the keyboard Note Depending on the model your computer might look different from the illustrati
95. unit on page 86 2010 LCD bezel on page 92 Removal steps of the LCD panel E m Screw quantity Torque M2 x 3 mm wafer head nylon coated small head 4 Black 0 181 Nm 1 85 kgf cm When installing Ensure that the LCD connector is attached firmly Chapter 9 Removing or replacing a FRU 93 2030 LCD hinges For access remove these FRUs in order 1010 Lenovo OneLink connector cover on page 66 1020 Battery pack on page 66 1030 Large bottom cover on page 67 1040 Small bottom cover on page 68 1050 Optical drive or optical drive bay bezel on page 69 1070 Hard disk drive assembly or solid state drive assembly on page 70 1080 Wireless LAN card on page 72 1090 Coin cell battery on page 73 1110 Keyboard on page 73 1120 Keyboard bezel assembly on page 75 1130 System board and thermal fan on page 78 1140 dc in USB connector board with cable on page 83 1150 Audio connector card with cable on page 84 1170 LCD unit on page 86 2010 LCD bezel on page 92 Removal steps of the LCD hinges 94 dQ Torque Screw quantity 0 294 Nm M2 5 x Amm wafer head nylon coated 6 Silver 3 kgf cm M2 x 3 mm wafer head nylon coated 2 Black 0 181 Nm 1 85 kgf cm Hardware Maintenance Manual 2040 Camera microphone module for models with a 2D camera For access remove the
96. ure that all screws springs and other small parts are in place and none are loose inside the computer Verify this by shaking the computer gently and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits e The system board is sensitive to and can be damaged by ESD Before touching it establish personal grounding by touching a ground point with one hand or by using an ESD strap Copyright Lenovo 2014 2015 65 1010 Lenovo OneLink connector cover Removal steps of the Lenovo OneLink connector cover Notes e Depending on the model your computer might look different from the illustration above e Ensure that you reattach the connector cover to the Lenovo OneLink connector after finishing the servicing 1020 Battery pack Important notice for replacing a battery pack Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use The Lenovo Solution Center program provides an automatic battery diagnostic test that determines if the battery pack is defective A battery pack FRU should not be replaced unless this diagnostic test shows that the battery is defective The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue If Lenovo Solution Center is not installed in the computer the customer should download this pr
97. us to your eyes After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective Reinstall all covers correctly before returning the machine to the customer Fan louvers on the machine help to prevent overheating of internal components Do not obstruct fan louvers or cover them with labels or stickers Copyright Lenovo 2014 2015 1 Electrical safety Observe the following rules when working on electrical equipment Important 2 Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges ESD Do not use this type of mat to protect yourself from electrical shock Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box tha
98. y pack Checking the coin cell battery Chapter 4 Related service information sea ete ans Restoring the factory contents si ES the Recovery Disc Set Recovery overview for the Windows 8 1 eebe system Seite ms Refreshing your Computer Resetting your ls to the factory default settings Copyright Lenovo 2014 2015 o m 18 25 25 25 26 26 26 26 26 29 29 30 30 30 31 32 33 33 33 34 34 37 37 38 38 38 Using the advanced startup options Recovering your SE on if Windows 8 1 fails to start Creating and using recovery med a Passwords sc Power on password Hard disk password Supervisor password m How to remove the power on password How to remove the hard disk password Power management Screen blank mode for the Windows 7 operating system only Sleep mode Hibernation mode Symptom to FRU index Numeric error codes Error messages Beep symptoms No beep symptoms LCD related symptoms Intermittent problems Undetermined problems Chapter 5 Status indicators Chapter 6 Special keys Chapter 7 Locations Locating computer controls connectors and indicators Front view Rear view Bottom view Locating FRUs and CRUs d Major FRUs and CRUs LCD FRUs and CRUs A Miscellaneous kits and other FRUs Looking up FRU information Chapter 8 FRU Amon notices Screw notices Retaining serial
99. y the FRU that changed the symptoms Strategy for replacing a hard disk drive or a solid state drive Always try to run a low level format operation before replacing a hard disk drive or a solid state drive This will cause all customer data on the drive to be lost Ensure that the customer has a current backup of the data before you perform this task Copyright Lenovo 2014 2015 25 Attention The drive startup sequence in the computer you are servicing might have been changed Be extremely careful during write operations such as copying saving or formatting If you select an incorrect drive data or programs can be overwritten Important notice for replacing a system board Some components mounted on a system board are very sensitive Improper handling of a system board can cause damage to those components and may cause a system malfunction Attention When handling a system board Do not drop a system board or apply any excessive force to it e Avoid rough handling of any kind Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array BGA chipset How to use error codes Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code Whatever causes the first error code might also cause false error codes If no error code is displayed see whether the error symptom is listed in the Symptom to FRU Index

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