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Dish 612c User Guide

1. 19 USING TEXT FIELDS 20 Table of Contents Finding Programs to Watch CHANGING CHANNELS eene enne nnn nnn nnn nn 24 USING THE PROGRAM eene 24 USING THE BROWSE BANNER 26 USING THEMES AND SEARCH ee 27 USING PICTURE IN PICTURE 29 Pay Per Programs PAY PER VIEW OD ERUPTIONE ERR 32 DISH ON DEMAND KEY RES 32 Drm ONDINE 33 ORDERING CONSIDERATIONS eee nnne nnne nnn 33 Favorites 056 WHAT ARE FAVORITES LISTS 38 CREATING OR CHANGING FAVORITES LISTS 38 NAMING FAVORITES LISTS 39 USING FAVORITES LISTS eere 39 CRT WHAT LOCKS 2 sonsonson 42 CREATING OR CHANGING RATINGS LOCKS 42 CREATING OR CHANGING CHANNEL LOCKS 46 LOCKING OR UNLOCKING PAY PER VIEW CHANNELS 47 HIDING ADULT CONTENT OR LOCKED CHANNELS 47 LOCKING OR UNLOCKING THE FRONT PANEL 48 CREATING OR CHANGING A PASSWORD 49 LOCKING AND UNLOCKING YOUR RECEIVER 49 TOR AGUNG d V prEN DISHHOME INTERAC
2. f j Turn monitor HDMI and receiver on Connect receiver and confirm picture Confirm and monitor with sound and HDMI cable volume Connect an HDMI cable between the HDMI connection on the receiver and HDTV set or monitor Turn on your receiver and TV using the front panel buttons Confirm that you are getting a picture from the receiver Consult your HDTV user s guide if you need to change your HDTV to display from the correct Digital Audio Video input If you do not see a picture see No Picture on Your TV on page 103 Note In most cases connecting the HDMI cable will provide plug and play control of the monitor s display resolution and other settings However your HDTV may require selecting a different format to display video properly from the receiver during its setup Turn up the volume on your HDTV and confirm you hear sound If you don t have sound your system may require you to connect stereo audio red and white RCA type cables between the receiver s analog audio outputs and your system s audio input connections Connections Setup Connecting to the TV TV1 Outputs YPbPr Connections The YPBPR component connections provide high quality video to your HDTV or HD monitor If an HDMI audio video connection between your receiver and TV is unavailable or not applicable then you should use component video with separate audio 3 La is POWER 4 OLUME Connect receiver and lt E
3. 72 CONTROLLING OTHER COMPONENTS 76 THE RECOVER BUTTON eene nennen nnn 86 SENDING DISCRETE POWER ON AND OFF 87 Receiver Customization 89 MODULATOR SETUP eere enne nenne na 90 USING MULTIMEDIA 8 35 8x x2 t VsSp a a CXV Ev ex iu dE 91 USING CALLER D gem 93 CUSTOMIZING THE GUIDE AND CHANNEL LISTS 94 Table of Contents CHANGING LANGUAGES eee enne nnn nnn nn 96 USING CLOSED CAPTIONING e eee 97 USING DOLBY DIGITAL SURROUND SOUND 98 RESETTING TO FACTORY DEFAULTS 99 SCHEDULING RECEIVER UPDATES 99 INACTIVITY STANDBY ER CR Bi mau acu oni 100 Connections and Setup 101 CONNECTING TO THE TV TV1 OUTPUTS 102 CONNECTING TO YOUR DISH ANTENNA 105 CONNECTING THE PHONE LINE 106 CONNECTING A BROADBAND INTERNET CONNECTION 107 CONNECTING USING DISHCOMM 108 CONNECTING VCR TO THE TV 110 CONNECTING AN OVER THE AIR ANTENNA 111 USING TROUBLESHOOTING TOOLS 116 119 TROUBLESHOOTING TABLES 120 REMOTE
4. 10 11 12 Select any Options see page 63 for more details as applicable Select the channel may be either satellite or over the air TV Use the UP DOWN ARROWS PAGE UP DOWN or NUMBER PAD buttons to find the specific channel Select Edit Time Set the Start Time and End Time including either AM or PM for each Set the Date Select Done Select Create Timer to finish making and saving the new event timer SETTING UP A DISHPASS M TIMER DishPASS lets you create timers to record programs automatically based on results of your search criteria When the DVR finds programs listed that meet your search criteria it will automatically set a timer to record that program As the Program Guide is updated DishPASS will continue to find and record newly listed programs or events based upon your search criteria Note that DishPASS only finds programs on satellite TV channels An example of how to use DishPASS might be that you saw a movie in a theater and you want to watch it again as soon as it is available on a movie channel Use the Exact Match and Title options and then type the exact title of the movie If the movie is made available on a movie channel you subscribe to the receiver will automatically set a one time event timer to record that movie for you www lu Select search Select DISH Pass Select R D Select OD Create Timer Done Select Enter search p rn DISH Pass criteria If desired Press MENU an
5. In a particular location you may be able to receive a poor analog signal but not be able to receive a digital signal at all To get the best possible digital signal reception make sure you use the best over the air antenna for where you live You can receive a limited number of channels using a rabbit ears type antenna on top of the TV set or a much larger number via a large UHF VHF indoor outdoor antenna The higher the quality of the antenna you use the greater its range and the better its reception will be Digital OTA Broadcasts are Still Developing Broadcasters may still be testing digital signals and their strength and may vary power output or turn even turn off some signals without notice Some broadcasters do not yet have a permanent transmitter tower in place Broadcasters may choose to multicast which allows them to provide multiple standard definition channels in the same bandwidth used to provide a single high definition channel These factors are outside of any control by DISH Additional Installation Considerations Connections Setup Connecting an Over the Air Antenna e Follow local and National Electric Code requirements for grounding the antenna e RG 6 coaxial cable is preferred for the ANTENNA IN line If you are diplexing the ANTENNA IN and SATELLITE IN cables RG 6 coaxial cable must be used e You cannot use a diplexer to combine the ANTENNA IN and SATELLITE IN cables if using an ampli
6. must pay us certain charges as described in the Package Plan Agreement C Defects and Damages You must notify us immediately of any defect in damage to or accident involving your leased Equipment All maintenance and repair of such Equipment must be performed by us or our designee s s Network may charge you for any repairs that are necessitated by any damage to or misuse of such quipment 6 TRANSFER OF ACCOUNT SERVICES OR EQUIPMENT You may not assign or transfer your Services without our written consent which will not be ee withheld Provided however if you lease Equipment or your account has an outstanding balance then the withholding of consent to assign or transfer your Services shall not be deemed unreasonable 7 LIMITATION OF OUR LIABILITY A INTERRUPTIONS AND DELAYS NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY INTERRUPTION IN ANY SERVICE OR FOR ANY DELAY OR FAILURE TO PERFORM INCLUDING WITHOUT LIMITATION IF SUCH INTERRUPTION DELAY OR FAILURE TO PERFORM ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF DISH NETWORK S ACCESS TO ALL OR ANY PORTION OF SERVICES THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO DIFFERENT SATELLITE S A CHANGE IN THE FEATURES AVAILABLE WITH YOUR EQUIPMENT ANY SOFTWARE OR OTHER DOWNLOADS INITIATED BY US OR ANY ACTS OF GOD FIRES EARTHQUAKES FLOODS POWER OR TECHNICAL FAILURE SATELLITE OR UPLINK ER ae OF ANY GO
7. To subscribe to programming or for assistance with installing or using the system call Customer Service at 1 800 333 DISH 3474 192137 DIN sm 34 o d t HDTV DVR Satellite Receiver User s Guide Introduction Receiver and Remote Control Finding Programs to Watch Pay Per View Programs Favorites Lists Locks Interactive TV Digital Video Recording Record Future Programs Remote Control Setup Receiver Customization Connections and Setup Reference 10 11 12 Warning and Attention Symbols You must be aware of safety when you install and use this system This User Guide provides various procedures If you do some of these procedures carelessly you could injure or kill yourself or damage equipment or property Some other procedures require special attention The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the appliance gt For Your Safety Do not try to open the case of the receiver There is risk of electrical shock which may cause damage to the receiv
8. monitor with Audio cables Turn monitor Confirm and receiver on up dii with Zn cone pedo fang nent picture connections Connect between the YPBPR component video connections on the receiver and the TV using component usually red green blue video cables 2 Connect audio red and white RCA type cables between the receiver AUDIO OUTPUTS and audio input connections that go with the YPbPr connectors on your HDTV or monitor 3 Ifyou do not see a picture change the resolution setting on the receiver Use the steps below and Setting Up to Display in HD on the next page I Turn up the volume on your HDTV and confirm you have sound Check the RCA type connections if you don t have sound No Picture on Your TV This section will help you make a picture appear on your TV in case you could not do so in the previous sections Connect the three RCA type cable connections yellow for video and red white for audio between the receiver TV1 Our and the TV 2 sure that both the receiver and your TV are turned on not in standby or power saving mode 3 Make sure your TV is setto view the RCA type audio video inputs or source Look on the back of your HDTV or consult your HDTV user s guide for more information Change the receiver s HDTV settings as described on page 104 Switch to your TV to display from the HD inputs HDMI or component video that you selected in the previous sections If you have a picture you are f
9. Check the coaxial cables and their connections to and from the multi dish switch Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables If this does not work do the Check Switch test described on page 117 If you have authorized the receiver added it to your account wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked as described on page 117 If not contact your installer to re aim the satellite dish If you have not authorized the receiver call the Customer Service Center at 1 800 333 3474 DISH You must connect each installed receiver to an active telephone line or broadband Internet connection Program providers specify which programs are blacked out for specific areas not DISH Reference Troubleshooting Tables Message Number Possible Reason What to Do You may have tried to tune to a program on a channel that you don t subscribe to You may have just plugged in the receiver and it is acquiring the satellite signal or the receiver may have temporarily lost the sig
10. Press GUIDE program and E press SELECT e 1 Finda program or event to record in the future using the Program Guide or Browse Banner The program can be a satellite delivered or over the air program see page 111 for instructions on properly connecting an over the air antenna to your receiver Select a program or event in the future The Create Timer screen is displayed Select one of the Timer Types see page 62 for more details Select the Timer Frequency see page 62 for more details Select any Options see page 63 for more details as applicable oo A c N Select Set Priority if you would like to change the current priority of the event timer see page 62 for more information Select Create Timer to finish making and saving the new event timer SETTING UP A MANUAL TIMER Select Timers then Manual Timers 4 6 Co umm 11 m Ac Done Select tm WE TEM Create Timer m Select timer frequency Select _ Select Done type and channels Edit Time Enter the time you Press MENU and want the timer to Select Daily Schedule start and end 1 Press the MENU button and select Daily Schedule You can also press the DVR button three times for quick access to the Schedule screen Select Timers Select Manual Timer Select one of the Timer Types see page 62 for more details oF W N Select the Timer Frequency see page 62 for more details Chapter 9 Setting Up a DishPASS Timer
11. You must connect the receiver to an active telephone line or broadband Internet connection at all times Call the Customer Service Center at 1 800 333 3474 DISH for help checking the credit limit and or to get authorization to make a purchase If you have authorized the receiver wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked as described on page 117 If not contact your installer to re aim the satellite dish If you have not authorized the receiver call the Customer Service Center at 1 800 333 3474 DISH Wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked as described on page 117 If not contact your installer to re aim the satellite dish Turn the receiver off Doing this allows the recei
12. reminds you and tunes the receiver to the program A DVR timer reminds you tunes the receiver and records the program to the receiver s hard drive A DVR timer can operate only if the receiver memory has enough space Remember that a Once event timer operates just one time A Mon Fri event timer operates Monday through Friday on the same channel at the same time A Daily event timer does the same Monday through Sunday A Weekly event timer operates once a week on the same channel at the same time All Episodes timers will record all episodes of that program while New Episodes timers will record only the current season A DishPASS timer records programs matching your DishPASS search term See Reasons Why Timers are Skipped on page 65 Check the Priorities as described on page 62 Check the Timer Frequency as described on page 62 See See Reasons Why Timers are Skipped on page 65 Delete that DishPASS timer and begin again See page 69 To stop all operations of a repeated event timer you must delete the event timer Note The receiver deletes a Once event timer when it operates Reference Troubleshooting Tables What Is Happening You try to set up a manual event timer The receiver displays an Error message The receiver does not display the program name for a manual event timer You set an event timer The event timer misses the beginning or the end of a program You may have tried to seta manual e
13. ublished If we send you notice by telephone it will be considered given when personally delivered to you or when eft as a message at your then current phone number in our records Unless otherwise specified in this Agreement any notice required or permitted to be given by you under this Agreement shall be in writing and shall be sent by first class mail addressed to us at the mailing address set forth at the top of this Agreement and shall be deemed given when received by us at such mailing address B Physical Address Change of Address When setting eo DISH Network account you must provide us with the physical address where your Equipment will be located and your Services will be provided A post office box does not meet this requirement You must give us immediate notice of any change of name mailing address telephone number or physical address where your Equipment is located You may do this by notifying our customer service center by telephone or in writing at the phone number mailing address or e mail address set forth at the top of this Agreement C Online Account Information If you have an online account with us you are responsible for maintaining the confidentiality of your account username and password and for all activities that occur under your account username and or password You must i keep your account username and password confidential and not share them with anyone else and ii immediately notify us of any unauthorized us
14. 00 You order PPV or make a credit debit card or Bank Account payment over the phone with an agent External Hard Drive Activation 40 00 One time fee charged if you have a ViP receiver and you choose to connect an external hard drive to that receiver Late Payment Fee 7 00 You do not pay your bill in full on or before its due date unless you are receiving Services pursuant to a Pre Pay Promotion Returned Payment Fee 10 00 You make an EFT or check payment to DISH Network and it is subsequently returned D D Appendix Residential Customer Agreement Type of Fee Amount Description of When Fee Applies Shipping and Handling Fee 15 00 DISH Network delivers hardware to you via regular delivery A 20 00 Extended Delivery Fee also applies to AK HI Puerto Rico or Virgin Islands Overnight Delivery Fee 20 00 DISH Network delivers an item to you via overnight delivery not available in Alaska Hawaii Puerto Rico or the U S Virgin Islands Box Return Fee 17 00 DISH Network delivers return boxes and labels to return leased equipment Out of Warranty Receiver 75 00 You need to replace or repair an out of warranty receiver Replacement Fee Service Call Fee 95 00 We send a certified technician to you Programming Change Fee 5 00 You change your programming selection in 30 days or less from the same service being added but not regarding adult programming 20 00 Changes to your programming selection include adult
15. CONTROL DEVICE CODES 133 Appendix esee eee eee 135 Igor 147 Introduction Introduction to DISH Services Chapter What you ll find in this chapter WELCOME How TO USE THIS GUIDE ABOUT YouR DISH ACCOUNT WATCHING TV Now ADDITIONAL SERVICES ABOUT SATELLITE TV RECEPTION WHY CONNECT TO A PHONE LINE OR BROADBAND MOVING ON SCREEN LOGO Chapter 1 WELCOME Thank you for choosing DISH You are about to experience the excitement and convenience of our Direct Broadcast Satellite DBS service which delivers the very best picture and sound quality DISH consistently provides the latest products and satellite delivered services with high performance ease of operation and a wide variety of entertainment options Your new DISH Digital Video Recorder DVR receiver has two satellite TV tuners for recording and playback in standard or high definition Additionally the DVR features and a host of other functions make it one of the most versatile and exciting devices in home entertainment This satellite receiver lets you decide how you watch TV You can record and play back audio and video with full digital quality You can pause a live program and not miss any of the action or you can record a program to watch later without a VCR How TO USE THIS GUIDE This section explains how the guide is divided and the conventions used through
16. ID Caller ID displays on your TV if you subscribe to Caller ID from your local phone company To use this feature make sure you have a phone line connected to the receiver Caller ID is enabled on your phone line and that the Caller ID option is selected on your receiver Setting Up Caller ID Display Use these instructions to enable or disable Caller ID OQ Enable Caller ID Disable Caller ID Select Enable Caller ID or Disable Caller ID Select Done Installation Caller ID Press MENU and select System Setup then Installation then Caller ID Caller ID Screens When you receive a call you will see a Caller ID popup screen TUE 3 19 John Doe 6 25 123 555 2546 Incoming You can select OK to eliminate the message If you do nothing it will disappear after 20 seconds If you are using a menu when a call comes in you will see a different Caller ID popup screen Chapter 11 Customizing the Guide and Channel Lists Using Caller ID History Use the following instructions to view and delete numbers from your Caller ID History 2 3 Delete Fred Jones 123 555 8514 222 555 1245 or i M hv System Setup 16 Scroll through list Select Delete Cal Ter ID History E a Select Done ae stor Clear List Press MENU and select System Setup then Caller ID History CUSTOMIZING T
17. If applicable such installation will be warranted under a separate installation agreement e This warranty does not cover consumer instruction physical setup or adjustment of any consumer electronic devices remote control batteries signal reception problems loss of use of the system or unused programming charges due to system malfunction e This warranty does not cover cosmetic damage damage due to lightning electrical or telephone line surges battery leakage fire flood or other acts of Nature accident misuse abuse repair or alteration by other than authorized factory service use of accessories not recommended by the receiver manufacturer negligence commercial or institutional use or improper or neglected maintenance e This warranty does not cover equipment sold AS IS or WITH ALL FAULTS shipping and handling removal or reinstallation shipping damage if the equipment was not packed and shipped in the manner prescribed nor equipment purchased serviced or operated outside the continental United States of America Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THIS SYSTEM UNDER NO CIRCUMSTANCES SHALL ECHOSTAR S LIABILITY IF ANY EXCEED THE PURCHASE
18. OPTIONS GROUPING AND SORTING RECORDED PROGRAMS Chapter 8 What is DVR WHAT is DVR The integrated Digital Video Recorder DVR features of your receiver let you watch TV the way you want You can pause reverse or skip back through a program Then you can continue watching TV Also you can record and play back programs with full digital audio and video quality without a VCR For example if you get a phone call while you are watching a live or pre recorded program you can pause the program talk on the phone for up to an hour and then resume watching the program without missing any of the action You can move through a program forward and backward in slow motion or frame by frame using the DVR s auto recording features while watching live or recorded programs PAUSING A PROGRAM 3 4 LIVE p TV PLAY Press PLAY VIEW to start playing LIVE IN the program Press VIEW LIVE TV pom at the point you to go back to Live TV ion paused programming On some TVs the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the screen Consult your N TV user s guide for information on whether this is a problem for your TV what operating viewing restrictions apply to avoid this problem and associated TV warranty coverage For a live program the on screen pause timer shows how long you ve paused the program The pause timer shows how far you re behind the live program You
19. SATELLITE IN 1 and SATELLITE IN 2 ports on the receiver s back panel to two available ports on either the switch DISH Pro Plus Separator or LNBF in your existing system Note If you are installing your receiver into a system with DISH Pro or DISH Pro Plus LNBFs and or switches you can have as much as 200 feet of cable between the LNBF and the receiver However you must use only RG 6 coaxial cables rated up to at least 2150 MHz Some cables may say Swept tested for 2150 MHz If you have any doubt about this ask your DISH retailer or look on the container the cable came in Do not use cable company TV cables or cables from other satellite TV systems not rated up to at least 2150 MHz These other cables may cause signal loss Do not use existing cables such as RG 59 Use waterproof F connectors outdoors 3 Peel off the blue stickers and affix them to the cables close to where they connect to the SATELLITE IN 1 and SATELLITE IN 2 connections on the back of the receiver The stickers are in the front cover of this guide 4 Onthe DISH remote control press MENU select System Setup Installation and then Point Dish to display the Point Dish screen on the TV Select Check Switch Select Test The receiver begins performing the Check Switch tests When it is finished the Installation Summary screen displays f sure that the information on the Installation Summary screen identifies your system correctly and shows all transponders
20. Setup Connecting a Broadband internet Connection Phone System Setup You must set up the receiver for your telephone system touch tone or rotary phone dialing and set a telephone number prefix if you need a prefix to dial an outside call Note A prefix is different than an area code which is required for all 10 digit dialing D 2 3 4 BEEN Type Outside Line O Touch Tone Ec 5 Prefix Code UNE 6 114 E 6 25 pm Select phone Select either type No Pretix or If your phone Prefix Code system needs Select Done a prefix code for Themes amp Search 2 Multimedia Daily Schedule 7 Preferences 8 System Setup 6 1 outside line Phone System 4 enter it under Prefix Press MENU and select System Setup Press MENU then select System Setup Installation and then Phone System 2 Select the Touch Tone or the Rotary Phone option in the Phone Type list Select either the No Prefix or the Prefix Code option in the Outside Line Prefix list Note Usually you need a telephone number prefix only for business installations For most residential installations all you need to do is set the telephone system type The default setting of No Prefix will allow correct dialing If this is the case select the Save option to save the above setting and stop here If you do need to set a prefix then instead of selecting the Save option go on to
21. UNLOCKING YOUR RECEIVER Chapter 6 What are Locks WHAT ARE Locks Locks allow you to password protect programming based on ratings or on a channel by channel basis When you have locked the receiver If you try to access a locked item or open the Locks menu the receiver displays a message asking you to enter the password The receiver permits three attempts to enter the correct password If you fail to enter the correct password the receiver does not allow you to try again for several minutes If you enter the correct password you can access the locked item or open the Locks menu If you exit a locked item or close the Locks menu you must enter the password to access the item When you unlock TV1 programming delivered through the HOME DISTRIBUTION output to your in home cabling system you are allowing all TVs connected to your in home cabling system to have access to this programming In this case you must rely on the V Chip technology and settings in the individual TVs to prevent viewing of inappropriate programming Consult your TV user s guides for instructions to set up V Chip protection Locking the receiver is a two step process 1 Create the locks that you want Available locks types are Ratings Locks locks programs based on ratings Channel Locks locks channels regardless of content Lock PPV prevents unauthorized pay per view or on demand ordering Hide Adult or Hide Locked hides adult chan
22. ahead again SLOW MOTION AND FRAME BY FRAME Your receiver has features that allow you to slow down live TV This section describes how to use the remote control DVR buttons to use slow motion and frame by frame advance or reverse while you watch TV Press PLAY to exit any of the features described below Press PAUSE and then press BACK to reverse the program in slow motion Press BACK once to reverse the program 1 4 the speed of normal play Press sack BACK twice to reverse at normal speed a Press PAUSE and then press FWD to forward the program in slow motion When you press FWD once the program advances at 1 15 the speed of normal wo play Press FWD twice to forward at 1 4 as fast as normal play Press FWD three times to play the program Of course you can t forward into the part of a live program that hasn t been broadcast yet Press PAUSE and then press SKIP BACK repeatedly to reverse the recording frame by frame gt sp Press PAUSE and then press SKIP FWD repeatedly to advance the recording frame by frame Chapter 8 Recording a Live Program RECORDING A LIVE PROGRAM 9 Select OK Cr aT amm or Options If you selected Options Select OK P select the desired ress i RECORD recording option Note Programs recorded in HD can require as much as six times more storage space than programs recorded in SD PLAYING A RECORDED PROGRAM l Clint
23. amen Select Edit Name Selecta list to Select Done create or change Favorites Lists Press MENU select Enter the name Preferences then select Favorites for the list USING FAVORITES LISTS Press GUIDE to open the Program Guide Press GUIDE again to select the next GUIDE Favorites List Press GUIDE repeatedly to scan through all the available lists Chapter 5 Tips e Two lists cannot have the same name For example you cannot have two lists named Dad s List While in the program guide press GUIDE to switch Favorites List functions only if you have added channels to the Favorites List If you have not created a Favorites List pressing GUIDE switches the receiver between the All Chan All Sub and All HD Lists Locked and hidden channels do not display in Favorites Lists QUESTIONS e Why are channels missing from the Program Guide You might have a Favorites List that does not contain those channels Press GUIDE until the All Chan All Sub or All HD list displays You might have channels locked or hidden Locks Chapter Parental Controls for Your Receiver What you ll find in this chapter WHAT ARE Locks CREATING OR CHANGING RATINGS LOCKS CREATING OR CHANGING CHANNEL LOCKS LOCKING OR UNLOCKING PAY PER VIEW CHANNELS HIDING ADULT CONTENT OR LOCKED CHANNELS LOCKING OR UNLOCKING THE FRONT PANEL e CREATING OR CHANGING A PASSWORD e LOCKING AND
24. button on the remote control Removing the SAT Auto Tune Channel Enter 00 STAR or 000 Press TV Mode button POUND ft until it stays lit Press and hold Press and hold the TV mode button for several seconds until it stays lit Press the STAR button on the remote control Enter the digits 00 or 000 using the NUMBER PAD A c N Press the POUND button on the remote control Using SAT Auto Tune with a VCR If you have a VCR connected to the TV as described in Connecting a VCR to the TV on page 110 then you can use the SAT Auto Tune feature with the VCR tuner Make sure the remote control has been programmed to operate your VCR in DVD mode not in the AUX device mode and then follow the instructions for Setting a SAT Auto Tune Channel on page 77 In these instructions use the DVD VCR mode instead of TV mode Likewise you may follow the instructions for Removing the SAT Auto Tune Channel except use the DVD VCR mode button instead of the TV mode button in the first step Combination Devices If you are programming the remote to control a combination device such as a TV VCR or a TV DVD program the remote control in one mode TV and then repeat the procedure in the other mode For example to program the remote to control a TV VCR using codes 622 815 follow the instructions to program the remote in TV mode using code 622 and then repeat the instructions to program in DVD mode to control the VCR usin
25. can pause a live program for up to one hour If you think you might be away from the TV for more than an hour but don t want to miss any of the program consider recording the remainder of the program see page 56 cD DNFYI LIVETV Digital Video Recording Reverse Fast Forward and Skip REVERSE FAST FORWARD AND SKIP This section describes how to use the remote control DVR buttons to move forward and back quickly while you watch TV BACK twice to reverse at 15 times normal speed three times to reverse at 60 times normal speed and four times to reverse at 300 times normal speed The on screen bar shows how far you ve gone For a live program you can only reverse back to the last channel change or back one hour whichever occurs first e Press FWD forward once to fast forward through the program 4 times normal Press BACK once to reverse the program 4 times as fast as normal play Press BACK speed Press FWD twice to forward at 15 times normal speed three times to forward at 60 times normal speed and four times to forward at 300 times normal speed The on screen bar shows how far you ve gone Of course you can t forward into the part of a live program that hasn t been broadcast yet FWD Press SKIP BACK to skip back about 10 seconds a program Press this button again to skip back again Press SKIP FWD to skip ahead about 30 seconds in the program Press this button again to skip
26. control The Remote Address on the System Information screen changes to match the address preset in your remote control Typically the remote control for the TV is IR only unless you have purchased and received an IR UHF Pro remote control replacement kit Select Done to close the System Information screen Press the POWER button on the remote control to turn the receiver on or off standby Chapter 10 Improving Receiver Control Adjusting the Remote Control Antenna Be sure to set the remote control antenna back of the receiver straight up so you can use the remote control from as far away as possible Don t let the antenna touch anything If your UHF Pro Remote Control 2 isn t working well from far away you may N be experiencing interference from objects near your receiver To improve your remote control s range try the following Place the receiver higher than all of the other equipment in your cabinet or entertainment center Provide space above the receiver so that the remote control antenna can be installed pointing straight up If you cannot install the antenna straight up tilt the antenna at no more than a 30 angle from vertical Place the remote control antenna outside the entertainment center by using an optional coaxial cable to connect the antenna to the receiver Try moving the receiver itself to other suitable locations Move any nearby over the air antennas away from the remote con
27. displayed as described on page 94 Why does my Program Guide show only two days of programming Your receiver may not be connected to a signal from the 119 W or 72 7 satellite Refer to Point Dish and Check Switch on page 117 to see if you re receiving the signal s Why are some of my channels missing Parental controls may be set to lock or hide the channels See Chapter 6 Locks on page 49 for information on locking and unlocking the receiver The Program Guide may be displaying the wrong list of channels Press the GUIDE button to access the Program Guide Press GUIDE again to select the next available Favorites List Press GUIDE repeatedly to scan through all the available lists See Favorites Lists on page 37 for more information Chapter 3 Notes Notes Pay Per Programs Available pay per programs What you ll find in this chapter PAY PER VIEW DISH ON DEMAND DISH ONLINE Chapter 4 Pay Per View PAY PER VIEW To order Pay Per View programs using your remote control you must connect the receiver to an active phone line or broadband Internet connection After you order a Pay Per View program you can watch it on all of the receivers on your DISH account Using the remote control you can order the exact same program for each receiver but you pay for the program only once However replays of programs are separate events Go to www mydish com ppv for a description of the types of Pay P
28. ensure new parental controls take effect make sure the receiver itself is locked as described on page 49 Chapter 6 Creating or Changing Channel Locks CREATING OR CHANGING CHANNEL LOCKS You can lock any channel including Pay Per View and over the air channels Channel Locks l2 Channel Locks password if requested Em WENN Select Done Select channel s Press MENU you want locked and select Locks 1 Press the MENU button and then select Locks 2 If the receiver is locked enter the password using the remote control s NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK To create or change parental controls for specific channels select Channel Locks Highlight and select each channel that you want to lock or unlock Press the UP or DOWN ARROW button to highlight the channel You can also move to highlight each channel number using the remote control s NUMBER PAD If the checkbox next to the channel has a checkmark the channel is locked Select the channel again to unlock it 5 Select Done To ensure new parental controls take effect make sure the receiver itself is locked as described on page 49 Locking or Unlocking Pay Per View Channels LOCKING OR UNLOCKING PAY PER VIEW CHANNELS This locks all Pay Per View channels You also can lock individual Pay Per View channels by using channel locks as described in the preceding sec
29. good signal yellow is a marginal signal and red indicates the signal is not acceptable or is from the wrong satellite transponder or orbital location 117 Chapter 12 Notes Notes Heference Reference Troubleshooting and Remote Codes What you ll find in this chapter e TROUBLESHOOTING TABLES REMOTE CONTROL DEVICE CODES Reference Troubleshooting Tables TROUBLESHOOTING TABLES Use these tables if you have problems using the system Look in this section for a description of the problem before calling the Customer Service Center Many problems arise from basic misunderstandings of how the system works especially when you are just becoming familiar with it To solve a particular problem do the following Review the section in this Guide that relates to the problem If you cannot find a solution then find the section in the following tables that relates to the problem e Read the What s Happening column until you find the problem e Read the information in the Possible Reason column e Try each of the suggested solutions in the What to Do column Sometimes resetting the receiver can fix a minor problem See Hesetting Your Receiver on page 116 Make sure your TV is tuned to the correct channel or input Use RECOVER as described on page 86 Make sure your remote control has fresh batteries If you see the Remote Battery Low warning on your TV screen it s time to change the batteries Follow the i
30. in comparison with Line Mode the dynamic range is narrower which makes music and loud noises quieter but voices louder Receiver Customization Resetting to Factory Defaults RESETTING TO FACTORY DEFAULTS You can reset the receiver to discard any changes you have made to receiver settings except for remote control addresses and locks Resetting the receiver to factory default settings also discards all Favorite Lists except for the All Chan All Sub and All HD lists You cannot reset the receiver to default settings to discard or reset a password you have forgotten No one but a DISH Customer Service Representative can reset the receiver to bypass a password protected parental control setting or lock 1 Press the MENU button select System Setup and then Factory Defaults The receiver displays a Warning message to confirm that you want to reset the receiver s preferences 2 Select Yes SCHEDULING RECEIVER UPDATES The receiver comes scheduled to update the Electronic Program Guide EPG information at 3 00 AM every day This section describes how to change the Updates settings This feature is enabled so that your DVR event data and DishPASS timers remain current Note This feature does not interfere with scheduled event timers Select Select time AM or Select Save Press MENU and select Preferences then Updates Chapter 11 Inactivity Standby INACTIVITY STANDBY If your receiver is on for a preset period
31. in its sole discretion determines has voided the warranty or makes the equipment unrepairable your billing account or credit card will be charged the market price of the replacement Accessory Warranty An accessory is any DISH branded equipment displaying the DISH logo excluding the receiver cables and hookups and non mechanical components A one year warranty becomes effective upon the activation of the DISH Network system or date of purchase if bought separately A proof of purchase is required to verify the purchase date If an accessory has an expired warranty no exchange will be issued You may purchase replacement accessories from DISH Network or from your local retailer 137 Appendix Residential Customer Agreement RESIDENTIAL CUSTOMER AGREEMENT Thank you for choosing DISH Network To view this Residential Customer Agreement in Spanish please visit dish com or call us at mM 800 333 DISH 3474 and we will send you a copy Para ver este acuerdo en espanol por favor visite dish com o llame all 1 800 333 DISH 3474 y le enviaremos una copia DISH Network is happy to answer any questions you may have including questions regarding billing installation equipment and service and to provide you with technical and other customer support You may contact us 24 hours a day any day of the year Phone 800 333 DISH 3474 Email care dish com Mail DISH NETWORK CUSTOMER SERVICE CENTER BOX 9033 LITTLETON CO 80
32. matching number button on the NUMBER PAD of the remote control When you use the NUMBER PAD your choice both highlights and selects the option you do not need to move the highlight to the option first List of Choices in the Menus When you make a choice in a list the receiver does not apply the change until you select Save or Done on the screen If you do not want to save any changes you have made on the screen then select Cancel to discard them There are two types of lists Using Text Fields e A single choice list allows you to select only one choice at a time If you select another choice your previous choice is deselected multiple choice list allows you to select more than one choice at one time If you select another choice your previous choice s also stays selected To deselect a choice select it again Canceling a Procedure You can cancel a procedure in any of three ways Chapter 2 DAI Episodes New Episodes Once Weekly Daily Mon Fri 632 MLB 631 MLB 630 MLB 629 MLB 628 MLB 627 MLB 626 MLB e e e f you want to return to watching a program press the remote s VIEW LIVE TV button e f you want to return to the previous menu press the remote s CANCEL button e Wait a few moments the menu will timeout and close automatically discarding any changes you have made on the screen UsiNG TEXT FIELDS When you use some of the feat
33. notify our customer service center by telephone or in writing immediately but in any event not later than three 3 business days after such removal to avoid liability for payment for unauthorized use of your Equipment You will not be liable for unauthorized use that occurs after we have received your notification 5 LEASED EQUIPMENT A Lease Terms We may choose to lease certain Equipment to subscribers Unless otherwise specified in an applicable Package Plan Agreement s such Equipment including without limitation the LNBFs but not the satellite antenna shall at all times remain the sole and exclusive property of DISH Network and we may provide or replace leased Equipment with new or reconditioned Equipment at any time and upon cancellation or disconnection of your Services remove or require the return of such Equipment No leased Equipment provided to you by DISH Network shall be deemed fixtures or part of your real popan We may make such filings and recordings that we may consider necessary to evidence our ownership rights in such Equipment and you agree to execute any and all documents that we may consider necessary for us to make such filings Our ownership of such Equipment may be displayed by notice contained on it You have no right at any time to pledge sell mortgage otherwise encumber give away remove relocate alter or tamper with such Equipment or to tamper with or alter any notice of our ownership on such Equipment Any r
34. of time without any activity for example no channel changes or use of DVR controls the Inactivity Standby feature turns off the receiver so that you ll always have the latest Program Guide and DISH On Demand if available on your model Enabling this feature is recommended and can also improve the reliability of your receiver To change the settings for this feature complete the following Press the MENU button Select Preferences and then Inactivity Standby Highlight Activation and use the UP and DOWN ARROW buttons to switch between Enabled and Disabled as applicable Highlight Inactivity Duration and use the UP and DOWN ARROW buttons to select the amount of time the receiver waits before turning off Select Done Note Select Defaults to reset any changes you have made to this feature a TIPS e To take full advantage of Dolby Digital 5 1 surround sound you need a digital optical audio cable and compatible audio equipment that supports this feature e To use the Caller ID feature on this receiver be sure to have the receiver connected to an active phone line and have Caller ID service from your phone company QUESTIONS e How can see who has called me in the past Open your Caller ID History by pressing the MENU button selecting System Setup and then Caller ID History e Why is my audio in another language An alternate language may have been selected See the instructions on page 96 to change your preferred l
35. one 1 receiver on your account Per receiver with the highest additional DVR receiver associated fee shall be deemed activated prior to all 14 00 You have more than one 1 receiver on your account Per other receivers on your additional Duo receiver account 17 00 Y ou have more than one 1 receiver on your account additional DuoDVR or SlingLoaded receiver Receiver Fees 7 00 You have a Hopper 2000 receiver on your account 7 00 You have a Joey 1 0 receiver on your account Whole Home DVR Service Fee 4 00 You have a Whole Home DVR Hopper 2000 on your account DVR Service Fee 6 00 You purchase or lease a digital video recording receiver and you do not subscribe to a with DVR programming package If you have a HD Duo SlingLoaded DVR receiver on your account a 10 00 fee will also apply Protection Plan 7 00 You participate in the Protection Plan DISH Pause 5 00 You are eligible for and participate in DISH Pause Service Access Fee 6 00 You subscribe to Racetrack TV but do not subscribe to applicable required minimum programming International Service Access 10 00 You do not subscribe to applicable required minimum Fee programming TV2 Receiver Connection Fee 5 00 You purchase or lease a dual tuner receiver and it is not connected to a phone line and or a broadband network DISH 500 Upgrade Fee 5 00 You receive Services in Alaska AK or Hawaii HI Transactional Fees Agent Assist Fee 5
36. operate at all You set up a DishPASS timer and you notice that you have no space left on your My Recordings You stop the operation of an event timer for one showing of a program that is repeated such as a regularly scheduled program but the timer operates for the next showing You must enter the password before you can create an event timer for a locked program You must order a Pay Per View event before you can create an event timer for it You already have set up the maximum number of event timers You may have set up a Reminder but what you should have set up is an Auto Tune or a DVR timer You may have set up a timer with an incorrect frequency You may have set up a duplicate timer The timer may not be Current You may have several timers set up for the same time and the event timer you set is at a lower priority than others You may have selected New Episodes and the timer you set was for an episode that is not new The DishPASS timer may have included more matching programs than what you expected Stopping the event timer applies only to the current showing of the program To create an event timer for the program first enter the password To create an event timer for the event first order it To create a new event timer delete one of the event timers you set up earlier Remember that a Reminder just reminds you that the program is about to start An Auto Tune timer
37. over Or Select the program from the Press DVR twice list of recorded programs Select Start Start Over or Resume Note If you have watched a portion of a pre recorded program you will have the option to resume watching from where you left off If not the Resume option will be disabled Digital Video Recording Recording While Watching Different Programs RECORDING WHILE WATCHING DIFFERENT PROGRAMS This section describes the basic ways to record a program while watching different programs at the same time e Recording Two Events While Playing Back in the following section e Recording an Event While Watching Another page 58 Recording Two Events While Playing Back You can set up the receiver to record two programs while you are watching one that you have already recorded 1 me RECORD pia MODE p current Find a current Don Make sure program Press RECORD Press RECORD eens then select OK to record then select OK to record receiver is in Single Mode or Options Press DVR twice and select a recorded program Press GUIDE to open the Program Guide Find a current program you want to record now Press SELECT to tune to that program Press RECORD Select OK to begin recording now or Options to customize your recording settings If you selected Options see Hecording Options on page 58 for your choices Choose another program as described in Step 2 N
38. page 37 for more information on using Favorites Lists You may have Pay Per View channels locked and hidden See Chapter 6 Locks on page 47 e Why are some Pay Per View programs blacked out Sporting events and other programs are sometimes blacked out because of local restrictions e Why did my all day Pay Per View program shut off while was watching it The all day events run from 3 AM to 3 AM Mountain Time Chapter 4 Notes Notes Favorites Lists Chapter Setting Up Your Favorites Lists What you ll find in this chapter WHAT ARE FAVORITES LISTS CREATING OR CHANGING FAVORITES LISTS NAMING FAVORITES LISTS USING FAVORITES LISTS Chapter 5 What are Favorites Lists WHAT ARE FAVORITES LISTS Favorites Lists are custom lists of your favorite channels You can create and change the lists yourself adding and removing channels as you wish Your favorite channels can be grouped in as many as four lists e When using a Favorites List the Program Guide and Browse Banner display only the channels in that Favorites List Also when you use the remote control UP or DOWN ARROW to change channels the receiver skips channels that are not on the list Unlisted channels are still accessible by entering the channel number directly e The All Chan list contains all the channels including channels not in your current subscription You cannot make any changes to the All Chan list e The All Sub list
39. pay all or any part of your third party billing agent bill may result in disconnection of Services If your account is assigned to a third party billing agent we will provide you notice of such assignment E Credit Checks You authorize DISH Network to investigate your financial responsibility and creditworthiness including without limitation acquiring credit reports and histories and to report any payment defaults to credit reporting diss Such credit checks may require you to provide DISH Network with your social security number Under the Fair Credit Reporting Act you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any credit reporting agency Please include in any such notice the specific item of dispute and why you believe the information reported is in error F Applicable Law This Agreement including without limitation all matters relating to its validity construction performance and enforcement and any claim complaint or dispute arising out of or related to this Agreement the Services or the Equipment shall be governed by the laws and regulations of the State of Colorado without giving effect to its conflict of law provisions This Agreement is subject to amendment modification or termination if required by such laws or regulations If any provision in this Agreement is declared to be illegal or in conflict with any law or regulation that provision will be considered mod
40. programming Smart Card Replacement Fee 50 00 We replace your Smart Card because it was lost damaged defective or stolen as long as there is no evidence of tampering or modification Appendix FCC Compliance FCC COMPLIANCE The following text is extracted from Federal Communications Commission FCC regulations as of this Guide s VAN publication date Contact the FCC see following or a library for complete text of the regulations Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back panel of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXxX If requested this number must be provided to the telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant such as RJ 11 See installation instructions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of th
41. provide two audio data types Dolby Digital and Linear PCM only Dolby Digital can provide full 5 1 channel sound Press MENU and Select from Select Done Digital Audio System Setup the options Connect receiver toan Audio Output external decoder e Dolby Digital Only Select this option if the stereo system or amplifier can decode only Dolby Digital and will not process Linear PCM signals See your amplifier s owner s manual for more details on the amplifier and see the following table PCM Only Select this option only if the stereo system or amplifier cannot decode Dolby Digital signals e Dolby Digital PCM Select this option only if the stereo system or amplifier can decode both Dolby Digital and Linear PCM signals The audio output is also dependent on what is present in the program you are watching The table below shows what type of output you will hear Signal Present in Program Note When both audio signals are present for a program or event the receiver defaults to Dolby Digital output unless you have selected PCM Only Note If you have selected Dolby Digital Only but there is only PCM audio in the program you will hear nothing This also applies to the analog only left right stereo audio outputs e Line Mode When you use this setting in comparison to RF Mode the dynamic range is wider which makes the music and loud noises louder but voices quieter e RF Mode When you use this setting
42. receiver may not be connected to an active telephone line or broadband Internet connection Viewers in specific areas are prohibited from watching certain programs For example viewers who live close to a particular football stadium may be prohibited from watching football games that are played in that stadium Troubleshooting Tables What to Do Check the coaxial cables and their connections to and from the multi dish switch Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Run Check Switch as described on page 117 If this does not work call the Customer Service Center at 1 800 333 3474 DISH for help Note the local weather conditions Remove any snow or other debris which may have collected on the satellite dish Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the Point Dish screen as described on page 117 Consult your installer to re aim the dish if necessary to obtain the strongest possible signal Make sure the system uses RG 6 coaxial cable if not call your dealer or installer Check the dish to receiver cable run length If your system is DISH Pro it can be as much as 200 feet If it is a Legacy system it should not be more than 100 feet
43. record only the two programs with the highest priorities All timers have a priority that you can change at any time The larger the number the lower priority for example priority 1 is higher than priorities 2 3 and 4 Record Future Programs Timers and Recordings e You can override a specific timer s priority with a one time skip or by restoring it Select a timer in the Daily Schedule then you ll have an option to Skip or Restore for that timer see page 66 Timer Options The Timer Options screen lets you set the following not used on all options screens e Protect Event to prevent your programs from being erased when the DVR fills up e SetResolution to timer to record only HD or only SD programs Note When setting DishPASS timers for programs available in both HD and SD by default the receiver will automatically select the HD program for recording e Set Frequency to record only new episodes of a program By default all episodes of a DIShPASS event will be recorded e Set Channel to select a specific channel When setting manual timers you select a channel from a scrolling list of all channels in your guide e Start Early to begin a timed recording a few minutes earlier than its scheduled start e End Late to continue recording after the program s scheduled ending time e Setas System Default to use the Start Early and End Late settings for this event as the new defaults for future
44. see two satellite channels on your TV at once You can also watch a program on one channel while your DVR is recording a program on another channel for you to play back later TIPS e You can use the Front Panel Locks to prevent the receiver from being changed accidentally See page 51 for instructions on how to use this feature e f you would like to put the receiver a remote location such as inside a closet or cabinet be sure to get the replacement remote control that uses UHF Pro signals instead or in addition to IR to control TV1 Call your DISH retailer or go to the website www mydish com select Products under Upgrades then Remotes amp Accessories e To use a UHF Pro remote control be sure to attach the Remote Control Antenna to the connection on the back of your receiver See page 14 for more details e remote control press the FORMAT button to change the aspect ratio image shape displayed for any HD programming being shown on the TV Chapter 2 Notes Notes Finding Programs to Watch Chapter Watching TV What you ll find in this chapter CHANGING CHANNELS UsiNG THE PROGRAM GUIDE UsiNG THE BROWSE BANNER UsiNG THEMES AND SEARCH UsiNG PicTURE IN PICTURE Chapter 3 Changing Channels CHANGING CHANNELS There are two basic ways to change the channel on your satellite TV receiver e Use UP and DOWN ARROWS on your remote control e Enter a channel number with the NU
45. state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer Compliance Information Statement EchoStar Technologies Corporation 94 Inverness Terrace East Englewood CO 303 706 4000 declares that This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined b
46. term s to be more specific Select Exact Match with the Title or Info Choose DishPASS when you select a future program within the Program Guide Browse Banner or Search results This will enter the program s exact title for you 8 Select Done when finished with your new DishPASS timer DELETING A TIMER 4 Timar 4 lime 1 AI The Day After Tomorrow DVR Jm hn Ul Next Day Done Themes amp Search 2 Customer Support 3 En O O 5 Multimedia 4 a Timers System Setup 6 1 delete 0 Select Delete Daily Schedule 7 Preference ETT NN Daily Schedule 7 Edit List D Press MENU Select Timers Select the timers and select Daily Schedule then Edit List you want to delete 1 Press the MENU buton and then select Daily Schedule Select Timers Select Edit List Select the timers you wish to delete Select Delete A pop up window asks you to confirm your choice s o fF Cc N Select Yes on the pop up screen The timer s you selected are now deleted Chapter 9 Tips e Make sure the Updates feature is enabled as described on page 99 By enabling this feature the Program Guide will have the most up to date information and can adjust or create timers accordingly e Weekly Daily and Monday Friday timers move only if the program is within one hour earlier
47. the screen e Banner Off Choose this option if you do not want the bottom banner displayed Channel Display Preferences 1 The Chan Display option on the Local Channels menu allows you to customize how your local satellite channels and your DishHD channels display in the Program Guide and other channel lists a lt P references 8 S elect from the Select Done Channel Preferences in the Press MENU and select guide display options Preferences then Guide Format Press the MENU button select System Setup and then Local Channels Chapter 11 Changing Languages Select Chan Display Note Changing the channel display preference may cause timers on those channels to be lost Review your timers list after making any changes refer to Timers List on page 63 Choose a preference for how local TV channels display in the Program Guide and other channel lists under Local Sat Channels e HD Priority to display only HD versions of local TV channels below 100 at the local station s channel number If an HD local channel is not available then the SD channel is listed e SDOnly to display only SD local channels below 100 HD channels display in the four digit channel range This is also referred to as disabling HD mapdown e HD and SD default to display both HD and SD local channels at the local station s channel number This is the default setting when your receiver is first installed e D
48. to 500 000 and imprisonment for five years or both Any person who procures Equipment that has been so modified is an accessory to that offense and may be punished in the same manner Investigative authority for violations lies with the Federal Bureau of Investigation The Equipment may incorporate copyright protection technology that is protected by U S patents and or other intellectual property rights Use of such copyright protection technology must be authorized by DISH Network or its suppliers or licensors and is intended for home and other limited pay per view uses only unless otherwise authorized by DISH Network or its suppliers or licensors Reverse engineering or disassembly is prohibited Appendix Residential Customer Agreement 9 GENERAL A Notice Any notice required or permitted to be given by us under this Agreement may be provided via the mail on your bill as a bill insert via broadcast on a television channel through publication on the website set forth at the top of this Agreement by telephone or by any other reasonable means If we send you notice by mail on your bill or as a bill insert it will be considered given the day after it is deposited in the U S mail addressed to you at your then current billing address in our records If we send you notice via broadcast on a television channel or through publication on the website set forth at the top of this Agreement it will be considered given when first broadcast or
49. to an active phone line go to the Phone System menu press the MENU button select System Setup Installation and finally Phone System Ensure that Local is displayed under Connection Mode d Using the other DishCOMM compatible receiver s access the Phone System menu press the MENU button select System Setup Installation and finally Phone oystem Ensure that Remote is displayed under Connection Mode Connections Setup Connecting Using DishCOMM 5 If no receivers in your home have a telephone jack located close enough for a physical connection then a DishCOMM Modem can be shared among multiple DishCOMM compatible receivers as follows a b C Connect an active phone line to the modem Create the DishCOMM Network see instructions above Using all DishCOMM compatible receiver s not attached to a phone line access the Phone System menu press the MENU button select System Setup Installation and finally Phone System Ensure that Remote is displayed under Connection Mode DishCOMM Considerations Keep in mind these important considerations about using DishCOMM network technology If you are using a surge protector strip you must use one that is approved for use with HomePlug devices and the receiver s and or the DishCOMM Modem must be plugged into the HomePlug compatible outlet of the surge protector DishCOMM equipment should not be plugged into switched outlets Dimmers for home lighting can in
50. to your receiver Agreen background behind a channel name means that you can use the SELECT button on your remote control to confirm the channel s addition to your subscription Finding Programs to Watch Using the Program Guide e Program Guide shows which Favorites List is active If All Chan is the active list the Program Guide displays all the channels The All Sub Favorites List displays only the channels included in your current subscription The All HD Favorites List displays only the high definition channels included in your subscription If you set up another list then the Program Guide shows only the channels you included on that list See page 37 for information on Favorites Lists e Program Guide displays information for programs on now and coming on within the next nine days or so The guide does not include programs that have ended Press Use the UP and DOWN Press GUIDE ARROWS to highlight SELECT a program currently broadcasting While accessing the on screen Program Banner and Browse Banner you can e Press PAGE UP PAGE DOWN to move a page of program data at a time allowing you to view guide information about programs on other channels e Enter the number of hours you want to skip and then press the RIGHT LEFT ARROW to move forward back in the schedule You cannot move back to programs that ended e Press SKIP FWD SKIP BACK to move forward or back a day at a time allowing you to view guide i
51. 00 333 3474 DISH or go to the website at www mydish com e I m looking at program information in a guide bought at the grocery store but nothing matches what s on my DISH receiver Is something wrong No nothing s wrong DISH programming data may vary from what you ll find in a local TV publication For best results use the Electronic Program Guide EPG on your receiver or you can order D SH Entertainment Magazine Chapter 1 Questions Notes Heceiver amp Remote Controls Chapter P About Your Satellite Receiver What you ll find in this chapter SATELLITE RECEIVER OVERVIEW REMOTE CONTROL REMOTE CONTROL SATELLITE RECEIVER FRONT PANEL SATELLITE RECEIVER BACK PANEL USING THE ON SCREEN MENUS UsiNG TEXT FIELDS Chapter 2 Satellite Receiver Overview SATELLITE RECEIVER OVERVIEW This section gives you an overview of your DISH satellite TV receiver system Satellite Receiver This dual satellite tuner receiver with integrated digital video recorder can view record standard definition SD and high definition HD DISH programming or view record over the air OTA digital HD broadcasts when connected to an optional OTA antenna Remote Control A remote control comes with your receiver e Ultra High Frequency Pro Pro signals allow your remote to control your DISH receiver even through walls or doors or from a nearby room Be sure to set up the remote control has been set up to o
52. 160 Website dish com For purposes of this Residential Customer Agreement the Agreement and any customer applicable to the package plan s under which you are receiving Services and or equipment from DISH Network each a Package Plan Agreement i you and your refer to you the DISH Network subscriber and ii DISH Network DISH we us or our refer to DISH Network L L C formerly known as EchoStar Satellite L L C or where applicable under the particular circumstances third party billing agents DISH Network is a registered trademark of DISH Network L L C THIS AGREEMENT TOGETHER WITH ANY APPLICABLE PACKAGE PLAN AGREEMENT SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES AND EQUIPMENT TO YOU THIS AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT IF YOU ARE A NEW DISH NETWORK CUSTOMER YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER WE WILL NOTIFY YOU OF ANY CHANGES TO OR REPLACEMENT OF THIS AGREEMENT AND YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED AGREEMENT IF YOU ARE AN EXISTING CUSTOMER AND DO NOT WISH TO ACCEPT ANY CHANGED OR REPLACED AGREEMENT YOU MUST NOTIFY US IMMEDIATELY AND WE WILL AT OUR OPTIO
53. FILIATES SHALL HAVE ANY LIABILITY TO ANYONE DUE TO OR BASED UPON ANY CONTENT INCLUDING WITHOUT LIMITATION ANY INACCURACIES ERRORS IN OR OMISSIONS FROM SUCH CONTENT i CONTAINED IN ANY OF THE SERVICES FURNISHED TO YOU OR ii ACCESSED USING THE SERVICES OR EQUIPMENT FURNISHED TO YOU F DAMAGES LIMITATION NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO Mo OR ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO 8 LEGAL COMPLIANCE PIRACY AND INFRINGEMENT TRADEMARKS PUBLIC RIGHTS OF WAY A Piracy Receiving any portion of the Services without paying for them and or any direct or indirect act or attempted act to engage or assist in any unauthorized interception or reception of any portion of the Services is a violation of various U S federal and state laws and of this Agreement The penalties for violating such laws can include imprisonment and civil damage awards of up to 110 000 per violation B Infringement Section 605 e 4 of Title 47 of the United States Code makes it a federal crime to modify Equipment to receive encrypted scrambled television programming without payment of required subscriptions Conviction can result in a fine of up
54. H system Make sure that the extender that receives the signal from the remote control is facing the right way so that the IR sensor can receive the remote control signals Reference Troubleshooting Tables What Is Happening Possible Reason e The IR cable on the extender that sends the signal to the receiver may not be right in front of the IR sensor on the receiver front panel You are using the IR UHF Pro remote control in UHF Pro mode which does not transmit IR signals to the receiver Program Guide or the Browse Banner What Is Happening In the Program Guide some channels have a red background You try to display future programs in the Program Guide or Browse Banner but you cannot You try to display programs that have ended in the Program Guide or Browse Banner but find you cannot When you are using the Program Guide or Browse Banner some channels are missing Red means that you have not subscribed to that channel You must subscribe to a channel before you can tune the receiver to it The Program Guide and Browse Banner can display programs scheduled up to nine days The Program Guide and Browse Banner can display only programs that have not yet ended These features cannot display a time earlier than the present You may have applied a Favorites List other than the list named All Chan You may have set up the Program Guide so that when the receiver is locked the Guid
55. HE GUIDE AND CHANNEL LISTS You can set up the on screen Program Guide to list channels in Descending order with the highest channel number displayed at the bottom of the TV screen or in Ascending order with the highest channel number displayed at the top of the screen The default setting is to list channels in descending order Bienes Select Higher to Lower EN Format 1 or Lower to Higher Press MENU and select Done select Preferences then Guide Format Receiver Customization Customizing the Guide and Channel Lists Changing the Guide Format The receiver comes set to display the Program Guide with video in the upper right corner However you can change the way the Program Guide displays on your TV screen Select from the guide display options Select Done Press MENU and select Preferences then Guide Format e Test Size Small Choose this option if you d like smaller text on your Program Guide The Program Guide displays six rows of TV schedule per page e Text Size Medium This option is preset when you first install the receiver The Program Guide displays four rows of TV schedule per page e Text Size Large Choose this option if you d like larger text on your Program Guide The Program Guide displays three rows of TV schedule per page e Banner On This option is preset when you first install the receiver The Program Guide displays a non scrolling interactive banner at the bottom of
56. ISH Online Rental Considerations e You can repeatedly watch a rented program for the period of time for example 24 hours listed Rented programs cannot be saved to the My Recordings list e My Rentals option shows you information about DISH On Demand Programs you have rented including how much time you have remaining to watch them e sure Updates and Inactivity Standby are enabled so your receiver always has the latest DISH On Demand programs See Scheduling Receiver Updates on page 99 DISH ONLINE DISHOnline com lets you view authorized programming right over the Internet as long as you re connected to a broadband high speed Internet connection For steps to connect your satellite receiver to the Internet refer to Connecting a Broadband Internet Connection on page 107 For more information also see the website at dishonline com Use Considerations e Your receiver must be connected to a network with broadband Internet access to view the DISH Online content Contact your Internet service provider to verify download speeds and any terms or conditions affecting your broadband Internet connection e Most Internet service providers have a Fair Access Policy which sets usage limits on the amount that can be downloaded in a given time period Contact your Internet service provider to find out about their Fair Access Policy e Download speed of programs varies depending on the speed of your Internet connection th
57. MBER PAD buttons Using the Up and Down Arrows While watching live TV if you want to change the channels one at a time to see what s on press the UP and DOWN ARROWS on your remote control You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel Entering a Channel Number Cond While watching live TV if you know the specific channel you want qx to watch enter the channel number using the NUMBER PAD em buttons on the remote control PEEL USING THE PROGRAM GUIDE You can use the Program Guide to see what programs are on to change channels and to set up timed recordings To access the guide press the GUIDE button on the remote Current Active Date amp Favorite Time List d sh wea e20 _ Program Title emere OS ta Current Program Program Information relating sea day At hara wih diarea HI de 12 Onigital Air Gala E aem Program Date We 5720 ESL s 2005 i Program Times tm Te Giada al Home Barefoot Contes HL Channels Programs e Ared background behind a channel name usually means you have not subscribed to the channel After you subscribe to a channel you can watch it To subscribe to a channel visit our website at www mydish com or call 1 800 333 3474 DISH e A yellow background behind a channel indicates it is a digital over the air channel See page 111 for instructions to connect an over the air antenna
58. N EITHER CANCEL YOUR SERVICE OR ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS VERSION OF THIS AGREEMENT 1 THE DISH NETWORK SERVICE A Services Defined Services shall mean all video audio data interactive and other programming services and all other services that are currently available from DISH Network whether subscription pay per view or otherwise and that we may provide to customers in the future B Minimum Programming Levels If your applicable Package Plan Agreement specifies required minimum programming you must subscribe to such programming Otherwise you must subscribe to one or more of the ollowing programming packages Welcome Pack Latino Welcome DISH America or a higher version of such pe e a qualifying International package plus one of the following International Basic Package Chinese Basic ackage or a previously listed package We may change such minimum programming requirements at any time For select customers based on when activation of service occurred an International Service Access Fee as detailed in Exhibit 1 may apply If you subscribe to Racetrack TV but do not subscribe to applicable minimum programming a Service Access Fee as detailed in Exhibit 1 may appply C Programming Availability Certain Services including without limitation some subscription Services sporting events and broadcast network Services may be blacked out in your viewing area if you circumvent or attempt to c
59. Oo 0c BP C N Press RECORD and select OK when the popup displays You are now recording two programs at the same time 8 Press DVR twice on the remote control The My Recordings screen will open You should see the two programs that are recording indicated by the red dot next to the listings Select a program that you recorded earlier and start the playback 10 You should now be watching a pre recorded program while the receiver is recording the other two timer events programs Chapter 8 Recording Options Recording an Event While Watching Another You can set up the receiver to record a program from both tuners TV1 and TV2 at the same time Press RECORD and select OK or Options a Select a recorded program Find a current Press DVR twice and select Start or Start Over aiu or Resume 1 Find a program to watch 2 Press RECORD A message will display asking whether you want to record the remainder of the program Select OK to begin recording now 3 Press DVR twice The DVR Event screen will open You should see the program that is recording indicated by the red dot next to the listings 4 Select another live program to watch while recording or select a program that you recorded earlier one that is not recording now and then Start or Start Over You should now be watching a pre recorded program while the receiver records the other program RECORDING OPTIONS When you set up a timer
60. PRICE PAID FOR THIS SYSTEM EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY THIS WARRANTY SHALL BE VOID IF ANY FACTORY APPLIED IDENTIFICATION MARK INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS HAS BEEN ALTERED OR REMOVED THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON If You Need Assistance 1 Call the Customer Service Center at 1 800 894 9131 Have the date of purchase and either your customer account number the receiver conditional access number or the receiver model number ready Display the System Info menu to find these numbers Appendix 2 Customer Service Representative will assist you 3 Ifthe Representative determines you should return any equipment you will be directed to call a Return Authorization representative Before shipping any equipment you must talk to a Return Authorization representative and must obtain a Return Authorization RA number 4 You will be given the appropriate address for which to return your equipment Whether under warranty or not you will be responsible for the cost of shipping back the original equipment For faster ser
61. Press DISH on the remote control or go to channel 100 to view the DishHOME features available with your service You can order channels check the news and weather and even play games Make sure you connect an active phone line to your receiver You can enjoy this feature on TV at a time SET YOUR FAVORITES EXIT L CUSTOMER SUPPORT An important feature of your satellite TV receiver is Customer Support This menu provides convenient access to your DISH account to review your statement pay your bill upgrade programming and more Make sure you connect an active telephone line or broadband network to your receiver Press the MENU button and then select Customer Support M E EI 1 Add Programming AView Your Statement M Thank you for using Dish Network s Custamer Support we b Pe Cuimil Suapan Appitcation Dhd you kroa LUE you TIPS Whenever you want to exit an interactive feature and return to watching programming press VIEW LIVE TV and you ll be taken to the last channel you were watching e You can also get to Customer Support from DishHOME Digital Video Recording Recording amp Pausing Live Programs Chapter What you ll find in this chapter WHAT Is DVR PAUSING A PROGRAM REVERSE FAST FORWARD AND SKIP SLOW MOTION AND FRAME BY FRAME RECORDING A LIVE PROGRAM PLAYING A RECORDED PROGRAM RECORDING WHILE WATCHING DIFFERENT PROGRAMS RECORDING
62. Pro signals to control the satellite receiver UHF Pro signals travel long distances and go through walls and other solid objects To use the UHF Pro remote to control the receiver you must attach the remote control antenna to the jack on the receiver s back panel see page 14 This remote control also uses IR signals to operate any other devices that it has been programmed to operate You must point the remote control directly at these devices with no objects blocking the line of sight This remote control is identified by the blank black key at the bottom of the front of the remote control Chapter 2 Remote Control Remote Control Batteries The remote control comes with four AAA sized batteries When you replace old batteries you should replace all the batteries Use batteries of the same type for example all alkaline or carbon zinc Don t mix batteries of different chemistries Alkaline batteries last longer than carbon zinc 1 Press down on the top of the battery cover and slide the cover off Take out all old batteries Put new batteries in Make sure you match the plus ends with the plus markings on the battery case 4 Slide the cover back into place Low Battery Warning When you see a low battery warning message on your screen just below the top Program Banner the batteries in your remote control are weak and need to be replaced White Waters xl am 6 00 pm 9 30 pm Dual M
63. TIVE TV 52 CUSTOMER SUPPORT 52 Table of Contents Digital Video Recording 53 WHAT O Sicilia ien 54 PAUSING A PROGRAM 54 REVERSE FAST FORWARD AND DO SLOW MOTION AND FRAME BY FRAME 55 RECORDING A LIVE PROGRAM 56 PLAYING A RECORDED PROGRAM 56 USING RECORD PLUS ERE RE 56 USING RECORD LINK eere een 57 RECORDING WHILE WATCHING DIFFERENT PROGRAMS 57 RECORDING OPTIONS coercere eee nennen nnn 59 GROUPING AND SORTING RECORDED PROGRAMS 60 Record Future Programs 61 TIMERS AND RECORDINGS eene nnn 62 USING THE TIMERS LIST 65 USING THE DAILY SCHEDULE 65 SETTING UP AN AUTOMATIC TIMER 66 SETTING UP A MANUAL TIMER eese 66 SETTING UP A DISHPASS TIMER 67 DELETING A TIMER eere eee enne 68 Remote Control Setup 71 IMPROVING RECEIVER CONTROL
64. UNLOCKING THE FRONT PANEL This lock keeps people from using the front panel buttons on your receiver unless they enter the correct password but it does not lock the remote control buttons This option is only available on the TV1 menus you should use the TV1 remote control for this task Enter password Select Front Panel if requested Lock or Unlock Select Yes to lock or unlock the front panel Press MENU and select Locks 1 Press the MENU button and then select Locks 2 If the receiver is locked enter the password using the remote control s NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK Select Front Panel Lock to lock or unlock the front panel of your receiver Select Yes To activate the Front Panel Lock you also must lock the receiver itself make sure that the receiver is locked as described on page 49 Creating or Changing a Password CREATING OR CHANGING A PASSWORD Set up your password before using the receiver locks 4 8 m Enter password Select Change if requested Password Locks 3 Enter a password Press MENU and select OK and select Locks 1 Press the MENU button and then select Locks 2 If the receiver is locked enter the password using the remote control s NUMBER PAD The receiver displays stars as you enter the digits of your password Then select OK 3 If you are changing an existing p
65. V or VCR to channel 3 4 and other inputs Press STAR Press ZERO 0 Press and hold the amp ay f ibn TV Mode button until all e ml Mode buttons light up will flash 3 times button will flash SENDING DISCRETE POWER ON AND OFF Installers use remote control discrete power on and power off IR commands when programming macro commands into universal remotes Using an on only or off only command is more effective than a toggle on off command when trying to make sure the Chapter 10 Tips satellite receiver is reliably in one state or the other To use discrete power commands complete the following Press VOLUME UP Press any until all mode for discrete power on button buttons light up or press VOLUME DOWN to end this Program the for discrete power off procedure remote control IPS e Place the channel sticker on the TV and write down the channel you use to watch DISH programming The stickers are inside the front cover of this guide e f you don t want to accidentally change channels on your TV or VCR place the remote control in Limited Mode as described on page 76 e sure you have a remote control antenna connected so you can use IR UHF Pro remote control See page 14 for instructions QUESTIONS e My remote doesn t control my receiver or other components What should I do Ensure the remote control is in the correct mode page 76 Check the batte
66. VERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR REASONABLE B ALTERATIONS TO EQUIPMENT NONE OF DISH NETWORK ECHOSTAR OR OUR THIRD PARTY BILLING AGENTS OR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY ALTERATION TO ANY EQUIPMENT INCLUDING WITHOUT LIMITATION REMOVING OR DISABLING FEATURES SUCH AS THE ABILITY TO ACCESS THE INTERNET VIA A RECEIVER C LOSS OF RECORDED MATERIAL NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF RECORDING INCLUDING WITHOUT LIMITATION ANY LOSS OR OF RECORDING DUE TO ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR D NO WARRANTIES EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES MAKE ANY WARRANTY EITHER EXPRESSED OR IMPLIED REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU ALL SUCH WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED E CONTENT RESTRICTIONS IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING INTERNET OR OTHER CONTENT RESTRICTIONS ON YOURSELF MEMBERS OF YOUR FAMILY AND HOUSEHOLD AND GUESTS AS YOU DEEM APPROPRIATE NONE OF DISH NETWORK ECHOSTAR OUR THIRD PARTY BILLING AGENTS OR OUR AND THEIR AF
67. X Mode button until all Mode buttons light up c Press POUND RECORD Button will flash Enter remote AUX button TESS address from step RECORD Display System Information one will flash 3 times screen and note the Remote Control Address 1 Turn on the other receiver and use the front panel button to display its System Info screen Write down the receiver s address 2 Using your new DISH remote control press and hold the AUX mode button until all the other mode buttons light up and then release AUX The AUX mode button flashes Press the 3 button on the remote control s NUMBER PAD Continue using the NUMBER PAD on the remote to enter the address you wrote in step 1 Press the remote control s POUND button The AUX mode button blinks three times o O A CC Press RECORD and ensure the remote control s address matches the address displayed Chapter 10 The Recover Button THE RECOVER BUTTON Use RECOVER if you have a snowy all blue or black screen on your TV and cannot get the picture back from your satellite receiver When you press the RECOVER button as described the remote control sends commands to your TV to change channels or video inputs to get back to watching satellite programming This procedure works only if you have accidentally changed the TV channel or video input It does not recover lost satellite TV signal See Troubleshooting on page 120 for more information Note 1 The remote must be p
68. X mode button will mode button flashes three times flash the same number of times as the address number For Limited Mode If you have For example if the TV code is 570 the AUX programmed a TV or VCR in Limited mode button flashes once quickly indicating O Mode the mode button flashes onceat for TV pauses flashes five times pauses the end of the flash sequence flashes seven times pauses flashes once quickly and then flashes once indicating Limited Mode Chapter 10 Controlling Other Components Setting Up by Learning from Another Remote After you have programmed your DISH remote to control your devices in TV DVD VCR and or AUX modes you may find not all of the commands used by the devices original remote controls function as you expect The learning function of your new DISH remote control can support these commands The remote control can learn commands in two ways You can follow the instructions for using device codes to program a specific mode and then learn commands that add new or overwrite existing functions of the remote control s buttons in this mode For this type of learning any remote control button without a learned command keeps the pre existing command if any for that programmed device code Each button on this remote control can learn a command from the equipment s original remote control For this type of learning any remote control button without a learned command will have
69. additional programs you can connect your own compatible USB 2 0 external hard disk drive and use the DVR Archive feature See External Hard Drive on page 91 for more information QUESTIONS e How can I fast forward through commercials If you re watching a pre recorded program or if you ve delayed a live program press SKIP FWD or FWD on your remote control However you cannot skip ahead while watching live TV Chapter 8 Notes Notes Record Future Programs uL Setting Up and Using Timers What you ll find in this chapter e TIMERS AND RECORDINGS e USING THE TIMERS LIST e USING THE DAILY SCHEDULE SETTING UP AN AUTOMATIC TIMER e SETTING UP A MANUAL TIMER SETTING UP A DISHPASS M TIMER DELETING A TIMER Chapter 9 Timers and Recordings TIMERS AND RECORDINGS A timer is your instruction telling the satellite receiver the programs you want to view in the future For most Digital Video Recorder DVR timers you select a specific program ona specific channel and tell the satellite receiver how often you want to record that program DVR recordings are listed in the My Recordings screen which you can find quickly by pressing DVR on the remote control Timer Types There are three types of timers DVR Records an event onto your receiver s hard disk drive for later viewing Auto Tune Automatically changes the channel for live viewing of the event Reminder Creates an on screen remin
70. ake this rating very seriously Children under 17 are not allowed to attend R rated motion pictures unaccompanied by a parent or adult guardian Parents are strongly urged to find out more about R rated motion pictures in determining their suitability for their children Generally it is not appropriate for parents to bring their young children with them to R rated motion pictures NC 17 No One 17 and Under Admitted An NC 17 rated motion picture is one that in the view of the Rating Board most parents would consider patently too adult for their children 17 and under No children will be admitted NC 17 does not mean obscene or pornographic in the common or legal meaning of those words and should not be construed as a negative judgment in any sense The rating simply signals that the content is appropriate only for an adult audience An NC 17 rating can be based on violence sex aberrational behavior drug abuse or any other element that most parents would consider too strong and therefore off limits for viewing by their children NR AO Not Rated Programs created before MPAA rating system have an NR AO rating Also if connection to the satellite is lost the NR AO rating appears TV Ratings TV Ratings contain information about the audience and a content label Audience Ratings of TV Ratings TV Y AIl Children This program is designed to be appropriate for all children Whether animated or live action the themes and elements in this
71. am may contain one or more of the following some suggestive dialogue D infrequent coarse language L some sexual situations S or moderate violence V TV 14 Parents Strongly Cautioned This program contains some material that many parents would find unsuitable for children under 14 years of age Parents are strongly urged to exercise greater care in monitoring this program and are cautioned against letting children under the age of 14 watch unattended This program may contain one or more of the following intensely suggestive dialogue D strong coarse language L intense sexual situations S or intense violence V TV MA Mature Audience Only This program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17 This program may contain one or more of the following crude indecent language L explicit sexual activity S or graphic violence V Content Labels of TV Ratings TV Parental Guidelines may have one or more letters added to the basic rating to let parents know when a show may contain violence sex adult language or suggestive dialogue D suggestive dialogue usually means talks about sex L coarse or crude language S sexual situations V violence FV tfantasy violence children s programming only Select the expanded rating code s if you want to also lock these program ratings To unlock a rating code select the code again Select Done To
72. anguage e How change the channel order in the Program Guide You can switch from ascending order lowest numbered to highest to descending order highest numbered to lowest or back by following the instructions on page 94 Connections and Setup How to Connect Your Satellite Receiver Chapter What you ll find in this chapter CONNECTING TO THE TV TV1 OUTPUTS CONNECTING TO YOUR DisH ANTENNA CONNECTING THE PHONE LINE CONNECTING A BROADBAND INTERNET CONNECTION CONNECTING A VCH TO THE TV CONNECTING AN OVER THE AIR ANTENNA UsiNG TROUBLESHOOTING TOOLS Chapter 12 Connecting to the TV TV1 Outputs CONNECTING TO THE TV TV1 OUTPUTS This section describes how to connect receiver TV1 output ports to a nearby TV Select one of the following methods Note If you would like to put the receiver in a remote location closet cabinet etc be sure to get the replacement remote control that uses UHF Pro signals to control TV1 Contact your DISH retailer or go to www mydish com select Products under Upgrades and then click on Remotes amp Accessories HDMI Connections The HDMI connection provides high quality audio and video to your HDTV or HD Monitor in one cable If your HDTV or monitor has an HDMI connection available this is the recommended connection Note Connecting your TV directly to the audio video outputs of your receiver will assure a more vivid picture and enhance your viewing enjoyment
73. assword select Change Password If you are creating a password for the first time select Lock System and go to step 6 Enter the current password using the remote control s NUMBER PAD Select OK Press the SELECT button Enter the new password using the remote control s NUMBER PAD Select OK Oo Ow Enter the new password again for confirmation also using the NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK Memorize your new password From now on enter this password to lock or unlock the receiver If you forget the password you will need to contact a DISH Customer Service Representative LOCKING AND UNLOCKING YOUR RECEIVER You must lock the receiver for any parental controls you set to take effect Locking the receiver also locks TV1 s modulator output see page 90 To lock the receiver you must first create a password see Creating or Changing Ratings Locks on page 42 Be sure to refer to this section whenever you have set any parental control locks on your receiver 3 4 ee Lock System Ree Select Lock j or Unlock Locks Iis Enter password System Enler password Press MENU if requested and select OK and select Locks Tips Chapter 6 1 Press the MENU button and then select Locks 2 Ifthe receiver is locked enter the password using the remote control s NUMBER PAD The receiver displays stars as you ente
74. ausing a Program on page 54 Press PLAY VIEW l to start playing LIVE TV Find a the program Press VIEW LIVE TV program to at the point yu to go back to Live TV watch paused programming Recording and Playing Back a Program Take this tour to learn how to make basic recordings of your favorite shows For more about the DVR features of your receiver see Chapter 8 Digital Video Recording starting on page 53 1 Record Remainder of This Event ae a Select OK RECORD to record While watching the remainder a program of the program press RECORD After a few minutes press STOP and select Yes to stop recording To begin watching E 2 your recorded Start Over program us ress DVH twice Press STOP Select Start or p to stop playback Start Over of the recorded pis a is Wi lii j Select the begin playback BOAT Pod recorded Introduction Additional Services ADDITIONAL SERVICES Pay Per View Catch all the action on Pay Per View Take a break from regular TV and order the latest movies sports and special events For details on ordering Pay Per View events see page 32 Be sure to connect an active telephone line or broadband Internet to your receiver before you order a Pay Per View event see the instructions on page 106 DISH On Demand Enjoy movies and other programming any time without schedules without waiting and without leaving your home For details on ordering Vi
75. ble See Reasons Why Timers are Skipped on page 65 Record Future Programs Timers and Recordings Reasons Why Timers are Skipped If a timer is skipped the reason is stated on the Timers List e Priority This timer had a lower priority than other events being recorded at the time e User A user chose to skip that timer using the remote e Duplicate event There is already another timer which is set to record that program e Event exists in DVR The program was already recorded and can be seen now in the My Recordings list e Not anew episode Used for New Episode timers Currently a New Episode is one that has the current year listed in the associated Program Guide information e Incorrect event For Weekly Daily and Monday Friday timers If the guide has a different event listed then the timer will be skipped For example the event timer was set up as a Daily timer on a Saturday but the specified program is broadcast only weekdays so the timer will be skipped on the weekends When a Timer Starts a Recording For two minutes before a timer starts a recording the receiver may display a digital countdown on the TV screen This symbol disappears when the program begins While the symbol is displayed on your screen you can do one of the following e Press the CANCEL button on your remote control to clear the symbol from the TV screen This does not stop the timer from occurring e Press the INFO or SELECT button t
76. by Digital PCM for the audio output If your decoder amplifier will not accept Linear PCM digital input use the analog connections instead Press the MENU button on your remote From the Main Menu select Preferences then Alternate Audio and choose the language that you prefer Reference Troubleshooting Tables Caller ID What Is Happening Possible Reason What to Do e You do not have Caller ID Verify that Caller ID is a service provided by service from your local your local phone company and you have phone company subscribed to it e Your phone line is not Verify that you have connected the phone line Caller ID is not working connected to the phone jack to the phone jack on the back of the receiver on the back of the receiver You do not have the Caller Press the MENU button on your remote From ID option enabled the Main Menu select System Setup then Installation and then Caller ID Select the Enable Caller ID option Telephone for Voice Data FAX What Is Happening Possible Reason What to Do The receiver may have tried to send Pay Per View purchase While you are making a information to DISH using your You do not have to do anything You can always telephone call you hear phone line When the receiver use your telephone line because the receiver clicks found that the telephone was automatically hangs up if it finds the line is busy busy it automatically disconnected The receiver was sendin
77. cable and the satellite TV receiver to prevent you from accidentally retransmitting DISH programming see FCC Compliance in the Appendix TV distribution equipment devices include coax panels amplifiers or ouper Home Nodes and are available through many companies e You can add local over the air channels and assign them network affiliations Once you have done this you can access the channels via the Program Guide or the Browse Banner in much the same way as you would satellite channels Note The type of antenna required depends on the channels used by and the locations of the local broadcasters for your area Visit the website www antennaweb org or contact a professional installer to help you select a suitable antenna Make sure to follow the antenna installation instructions correctly Ground an outdoor antenna per the National Electrical Code NEC and any local electrical codes The audio video quality on local over the air channels depends on the distance and terrain between the broadcast station and your home and on the placement and quality of the over the air TV antenna you use If you have questions about over the air channels then contact the broadcaster not DISH Scanning for Over the Air Channels With your over the air antenna adjusted for best reception use these instructions to scan for over the air channels for the TV Select Scan s Locals Allow a receiver to Select z FR
78. charges a deposit equal to a minimum of one month of service charges and all outstanding balances accrued through the date of such disconnection If your Services are disconnected for non payment or any other reason you will no longer be eligible even if you pay to restart your Appendix Residential Customer Agreement Service to receive any remaining credits or promotional pricing that you would have been eligible to receive had your Services not been disconnected Unless required by applicable law deposits will not be held segregated from other funds and will not earn or accrue interest Promotional pricing is valid only at the time of installation F Attorneys Fees Collections If we use an attorney or a collection agency to collect any money you owe us or to assert any other right that we may have against you including without limitation any breach of any agreement you may have with DISH Network or one of our affiliates you agree to pay the reasonable costs of such collection or other action These costs may include without limitation the costs of a collection agency reasonable attorneys fees and court costs If you believe you have been billed in error or you would like to make any other requests for a billing statement credit you must contact our customer service center by telephone or in writing within twenty 20 days after the date you receive the bill for which you are seeking correction Failure to timely notify us of a dispu
79. contains all the channels in your subscription You cannot make any changes to the All Sub list except by changing your subscription e The All HD list contains all of the high definition channels in your subscription e Each Favorites List has a unique color the Program Guide You can give each list a name When you first get the receiver the four lists are named List 1 List 2 List 3 and List 4 These lists are empty until you add channels to them e If you choose a program using Themes or by entering a channel number using the remote control the receiver tunes to the channel for that program whether or not that channel is on the active Favorites List e You can include over the air channels in your Favorites Lists if an over the air antenna is connected to the receiver See page 111 for instructions on connecting an over the air antenna CREATING OR CHANGING FAVORITES LISTS You can create add channels to and remove channels from a Favorites List When you use your Favorites List only those channels in the list are shown in the Program Guide and Browse Banner Select or Guide Popup Modify List Select Done Favorites Lists 2 and select Save Press MENU select Add or delete Preferences then Favorites channels from the list Favorites Lists Naming Favorites Lists NAMING FAVORITES LISTS You can name your Favorites Lists whatever you want up to eight characters long 2 Cesit
80. ction on page 107 Creating a DishCOMM Network To enable communication between DishCOMM compatible receivers and DishCOMM equipment you must create a DishCOMM Network Create a DishCOMM Network by adding compatible receivers and equipment such as a DishCOMM Modem Use a single receiver to enter the receiver and modem IDs on the DishCOMM Setup screen 1 Access the DishCOMM Setup screen press the MENU button then select System Setup Installation and finally DishCOMM Setup 2 Select Scan and wait for the receiver to find any compatible DishCOMM equipment Forreceivers you ll see the Receiver ID number from the System Info screen Forreceivers that may not be on your own household s network the system will ask you if you want to add them to your DishCOMM Network anyway For the DishCOMM Modem it will be added automatically 3 After all the equipment is added to the DishCOMM Network select Test to test the network or Done to save your changes to the DishCOMM Setup screen Refer to www mydish com support for additional information on DishCOMM or HomePlug testing 4 f one DishCOMM compatible receiver is attached to a physical telephone line connection then this receiver s modem can be shared with other DishCOMM compatible receivers in the home as follows Connect an active phone line to one receiver D Create the DishCOMM Network see instructions above C Using the receiver that is physically connected
81. ctions and Setup explains how to connect your satellite receiver to your TV as well as to other audio video equipment such as a VCR Introduction How to Use this Guide Guide Conventions The names of remote control buttons are all in capital letters Example Press SAT Select means to move the highlight to an on screen option or choice in a menu list and then press the SELECT button on the remote control Example Select the Locks option This guide uses HD to refer to high definition and SD to refer to standard definition Where this guide mentions your TV it is referring to the TV near the receiver and directly connected to the TV1 output using audio video cables Where this guide mentions the remote control it refers to the specific remote control that came with your DISH receiver The instructions in this guide are shown in two ways Instructions in the form of pictures are handy if you d like to learn something quickly These instructions are numbered left to right as shown in the sample below Instructions that are written out are helpful if you d like to learn more details Sample 2 3 A Press the UP Arrow to go up Press Press POWER one channel PAUSE to VIEW on the remote pause the LIVE TV to begin watching program Press VIEW LIVE TV go to live TV Chapter 1 About Your DISH Account ABOUT YOUR DISH ACCOUNT This section describes how to order your package
82. d select Daily Schedule Press the MENU button and select Daily Schedule Select DishPASS Select your preferred Search Method e Title Search for programs or events by their titles e nfo Search for programs whose descriptions or titles contain specified keywords Optionally select Exact Match if you want to find exactly what you ve entered in either the program title or info when you select the Title or Info respectively Record Future Programs Deleting a Timer 5 Enter your search criteria You can use the virtual on screen keyboard or you can use the letters above the NUMBER PAD buttons on the remote control similar to texting on cer tain mobile phones while the highlight is in the Enter Search Criteria field See Using Text Fields on page 20 for instructions 6 Select any Options as described on page 63 if applicable Select Create Timer When the receiver has completed your search the Timer Schedule screen will display the results Note After entering your search words and selecting Create Timer be sure to review the timers that DishPASS has created some may not be what you are expecting You can e Choose any selected events you want to Skip Review timers for future events often e Adjust your search terms and or method Select Set Priority to change the priority of your DishPASS To adjust your search further delete the unwanted DishPASS timer and try the following Change your DishPASS search
83. d or disconnected for any reason you still must pay all outstanding balances accrued including without limitation any applicable fees Except in certain limited circumstances charges for Services once charged to your account are non refundable and no refunds or credits will be provided in connection with the cancellation of Services If you received a discounted price due to a promotion and you cancel prior to an aes expiration of that promotion you are not entitled to any refund or credit for the unused portions of such discounted price If you received a discounted price in exchange for your agreement to pay for your Services on a multi month basis and you cancel your Services prior to the expiration of your multi month subscription you are not entitled to any refund or credit for the unused portions of your multi month subscription 4 EQUIPMENT A Equipment In order to receive Services you must purchase or lease certain reception equipment consisting primarily of a DISH Network compatible satellite receiver s and applicable Smart Card s remote control s satellite antenna s and sometimes low noise block converter s with integrated feed s collectively Equipment B Additional Tuners and Receivers We may choose to allow you to place additional receivers on your account If we allow you to do so each additional receiver will be authorized to receive the same Services as your initial receiver subject to the limitations of yo
84. d then select Customer Support e Call the Customer Service Center for DISH at 1 800 333 3474 DISH Note Additional authorization may be required before certain certain types of programs and or optional over the air broadcasts can be viewed certain additional fees may apply Introduction Watching TV Now WATCHING TV Now After you have ordered your programming package you can begin enjoying the features of your new satellite TV receiver When you complete these simple tours you ll be familiar with the remote control and be able to find a program to watch pause live TV and record your favorite shows Finding a Program to Watch If you want to know more about watching TV see Chapter 3 Finding Programs to Watch starting on page 23 4 Ways to Find a Program 1 2 rogram L5 mm a Guide Highlight a current program by pressing the Up or Down ARROW 4 and press SELECT gt Ar row Press the Up B u tto ns or Down ARROW 1 EIN EXD Number Pad Enter a channel number with the N ig Number Buttons Browse Press the Banner RIGHT ARROW Highlight a current program by pressing the Up or Down ARROW and press SELECT Chapter 1 Watching TV Now Pausing Live TV Here s something you can t do with regular old TV pause live TV because someoness at the door or calling you on the phone or there s something you just have to do right now For more about the pause feature of your receiver see P
85. deo On Demand events see page 32 DISH Online DISH Online lets you download movies and other programs to the satellite receiver if it is connected to a broadband Internet connection For steps to connect your satellite receiver to the Internet refer to Connecting a Broadband Internet Connection on page 107 For steps to order DISH Online programs refer to DishOnline com or see page 33 For more information go to the website at www mydish com dishonline DishHOME At DishHOME press DISH on your remote control you ll find news sports weather information TV and movie buzz customer service games and more ABOUT SATELLITE TV RECEPTION oatellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth Once the satellite dish is aimed at the satellite the dish does not have to move to follow it Rain and Snow Fade Satellite Heavy rain snow or dense cloud cover can reduce the satellite signal which may interrupt your programming service Your service will i d return after the weather condition has passed EU n Aiming the satellite dish to get the strongest NN 7 signal during installation will help prevent rain and snow from interrupting the signal Chapter 1 Why Connect to a Phone Line or Broadband Solar Interference Twice a year the sun moves t
86. der when the event is about to begin Ext Automatically changes the channel for live viewing of the event and sends commands to an external recording device ERD connected to your RCA type or S Video outputs This option does not display unless you have enabled the feature using ERD Setup options in the Record Plus menu See Recording While Watching Different Programs on page 57 Timer Frequency Deciding how often you want to watch a program will help you make the best choice All Episodes Records each time the selected program airs on that channel New Episodes Records current season programs each time they first occur on that channel Once Records a program one time only good for movies sporting events etc Weekly Records a program once a week at the selected time on that channel Daily Records a program once a day at that time on that channel Monday Friday Records a program once a day Monday through Friday at the selected time on that channel DishPASS Records the selected program on all channels by default or a specific channel based on matching your specific search criteria See page 68 for details Timer Priorities Priorities are used by the receiver to know which program you would prefer to record if multiple timers are scheduled to start at the same time For example having six programs scheduled to record at the same time cannot be done on a dual tuner receiver therefore the receiver will
87. dren s motion picture Some snippets of language may go beyond polite conversation but they are common everyday expressions No stronger words are present in G rated motion pictures Depictions of violence are minimal No nudity sex scenes or drug use are present in the motion picture PG Parental Guidance Suggested Some Material May Not Be Suitable For Children A PG rated motion picture should be investigated by parents before they let their younger children attend The PG rating indicates in the view of the Rating Board that parents may consider some material unsuitable for their children and parents should make that decision The more mature themes in some PG rated motion pictures may call for parental guidance There may be some profanity and some depictions of violence or brief nudity But these elements are not deemed so intense as to require that parents be strongly cautioned beyond the suggestion of parental guidance There is no drug use content in a PG rated motion picture PG 13 Parents Strongly Cautioned Some Material May Be Inappropriate For Children Under 13 A PG 13 rating is a sterner warning by the Rating Board to parents to determine whether their children under age 13 should view the motion picture as some material might not be suited for them A PG 13 motion picture may go beyond the PG rating in theme violence nudity sensuality language adult activities or other elements but does not reach the restricted R cat
88. e Limited Mode for more information 1 If not skip to step 7 7 Press POUND If you entered the code correctly the mode button flashes three times 8 Press POWER to turn off the device If the If the code works the device should turn off device does not turn off go to step 10 9 Turn the device back on and try some other Sometimes POWER works when other buttons buttons to make sure they work Ifthe code don t If in Limited Mode try VOLUME or MUTE works for other buttons stop here 10 If the code doesn t work repeat steps Try every code listed for your brand until one works through 9 with another device code from for your device the tables 11 If you can t find a code that works try Setting Up Using Device Codes Scan that follows Chapter 10 Controlling Other Components Setting Up Using Device Codes Scan If the code for your device is not listed in the tables that came with your remote or if you could not find a code that worked for your device use this procedure to scan the remote control s memory for the device code In the instructions below the column on the left contains the instructions and the column on the right provides additional information Mode button Turn until all Mode device on buttons light up Instructions Turn the device on Press and hold the mode button until all the other mode buttons light up and then release the button The mode button flashes For AUX m
89. e Program Banner information about the current program displayed at the top of the screen and on the left hand side of the Browse Banner at the bottom of the screen At the bottom right of the screen is guide information about the program that is coming on next on the same channel TUE 3 19 Hoop Dreams Flanders the Dog 300 6 00 pm 9 30 pm 9 30 pm 12 00 am HBO E NR NR 3 eS S eer While watching a Use the Up or Down Press SELECT program press ARROWS to BROWSE browse current programs The arrow head indicators at the far right hand side of the bottom Browse Banner show when you can use the RIGHT LEFT ARROW buttons to move the highlight forward back in the guide schedule to see more programs You cannot move back to programs that have ended Finding Programs to Watch Using Themes and Search USING THEMES AND SEARCH Use the Themes and Search Feature to find exactly what you want to watch This section shows you how to use Themes to find your favorite programs by type for example movies movies by rating sports or news business or by keyword if you re looking for a particular title or person s name in a program or event description You can list programs by the theme of their contents for example just movies or just sports Use Themes and Search to quickly find programs based on e Theme You can look for something to watch by the program s theme Movies News oports etc which makes your search easier and y
90. e hides adult channels What to Do Make sure that the IR cable on the extender that sends the signal to the receiver is right in front of the IR sensor on the receiver front panel so that the receiver IR sensor can receive the signals If doing the above does not solve the problem contact the manufacturer of the extender for assistance Use an IR extender only with the IR remote control which uses IR signals Use the correct remote control Possible Reason What to Do f you want to subscribe to a channel go to www mydish com and select My Account select the Customer Support option from the receiver s menu or call the Customer Service Center at 1 800 333 3474 DISH Reset the receiver page 116 Try displaying the Program Guide again later By that time it may show programs for the time and date you want Contact the program providers for example the channel or network affiliate that broadcast the program for details on past programs You can change the applied Favorites List while using the Program Guide by pressing the remote control GUIDE button You can choose another custom Favorites List the All Chan list which includes all the channels the All Sub list which includes all subscribed channels and the All HD list which includes all subscribed HD channels Unlock the receiver for the Program Guide to display adult channels Reference Watching a Program What Is Happe
91. e number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ T XXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact DISH Network at 1 800 333 DISH 3474 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved There are no user serviceable parts inside Connection to party line service is subject to
92. e of your password and or account username or other breach of security D Third Party Billing Agents We may enter into relationships with third parties to provide billing and other services on our behalf in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under the circumstances Additional terms and conditions imposed by our third party billing agents may apply For example and without limitation i late fees imposed by our third party billing agents may be administered according to our third party billing agent s billing procedures and applicable state tariffs and regulations ii our third pany billing agents may require that you to pay all past due charges for Services a restart fee and or a prepayment efore we reconnect your Services and iii other services provided by Our ey billing agents including without limitation local telephone service may need to be restored before DISH Network Services can be restored and a restoral fee and or deposit may be required to restore third party billing agent services Partial payments on third party billing agent bills may be applied first to the balance due for other services billed on your third party billing agent bill including without limitation local telephone service according to the third party billing agent s billing Sae gs and applicable state statutes and regulations Please contact your third party billing agent for details ailure to
93. e program being downloaded and usage of the Internet connection by other devices in your home such as personal computers e You have a limited time frame to watch rented content before it is automatically deleted from your receiver You will typically have 7 days to begin watching a program and then you will typically have 24 hours to finish watching it Review the list on the My Rentals screen for the time remaining e You are billed for a rental or on demand program or event when you begin watching it which may be while the rest of the program continues downloading or when downloading of the program or event is completed whichever occurs first ORDERING CONSIDERATIONS Keep in mind these important considerations about pay per view types of programs e When you confirm an order for a program you cannot cancel the order and you will be billed for it e You can use Locks to control the programs your family views See What are Locks on page 42 8 Chapter 4 Tips e You can review what you have rented during the last 30 60 days by looking in your Purchase History e program titles you order will appear on your DISH account bill Reviewing Orders er Dm XB ram System Setup 6 Purchase History 5 The Purchase History screen will display Press MENU and select System Setup then Purchase History Select Done ELI e You can set up timers on the receiver record Pay Per View prog
94. ecessary Using History After you have searched for programs or keywords your receiver keeps a history You can use Search History to research programming instead of typing the information again Note You can use the Edit or Delete options to modify or remove listed search keywords S elect Search SEARCH S elect item from the list Finding Programs Watch Using Picture In Picture USING PICTURE IN PICTURE The Picture In Picture PIP function of your dual tuner receiver lets you watch two programs at once The following instructions describe how to use PIP G 3 2 5 1 e 3 e NUN PIP M EE mu Press p th Press PIP again nr PIP POSITION Press to show both Press PIP again to Display to move the PIP again to enlarge programs side by side 0 go back to P icture In P icture the PIP normal viewing PIP Press INFO to view more information about a program or event you have highlighted Press VIEW LIVE TV to cancel almost any menu or screen and return to watching TV Press SWAP without pressing the PIP button first to switch between your receiver s two tuners while in Single Mode Press POSITION without pressing PIP first to display side by side programs QUESTIONS How can customize the Program Guide You can set up a Favorites List as described on page 38 You can change how the Program Guide is displayed such as size of text or number of programming hours
95. ed to provide this information if you call the Service Center To get the Conditional Access Numbers display the Important System Information menu see Ordering Your Programming Packages Remote Control Settings TV Input Channel Settings
96. egory The theme of the motion picture by itself will not result in a rating greater than PG 13 although depictions of activities related to a mature theme may result in a restricted rating for the motion picture Any drug use will Chapter 6 Creating or Changing Ratings Locks initially require at least a PG 13 rating More than brief nudity will require at least a PG 13 rating but such nudity in a PG 13 rated motion picture generally will not be sexually oriented There may be depictions of violence in a PG 13 movie but of the harsher sexually derived words though only as an expletive initally requires at least a PG 13 rating More than one such expletive requires an R rating as must even one of those words used in a sexual context The Rating Board nevertheless may rate such a motion picture PG 13 if based on a special vote by a two thirds majority the Raters feel that most American parents would believe that a PG 13 rating is appropriate because of the context or manner in which the words are used or because the use of those words in the motion picture is inconspicuous R Restricted Children Under 17 Require Accompanying Parent or Adult Guardian An R rated motion picture in the view of the Rating Board contains some adult material An R rated motion picture may include adult themes adult activity hard language intense or persistent violence sexually oriented nudity drug abuse or other elements so that parents are counseled to t
97. einstallation return or change the location of such oe must be performed by DISH Network at our then current service rates You shall not attach any electrical or other devices to or in any way alter any such Equipment without our prior written consent You are responsible for preventing the loss or destruction of leased Equipment and we recommend that such Equipment be covered by your homeowners renters or other insurance policy B Return of Leased Equipment It is your responsibility to return all leased Equipment within thirty 30 days following cancellation or of your Services You must call 800 333 DISH 3474 to receive a return authorization number and instructions regarding acceptable methods for returning the Equipment Options to return our Equipment include but are not limited to the use of a shipping label and empty box provided by DISH Network y paying a Box Return Fee as detailed in Exhibit 1 which price 1 subject to change at any time or scheduling a DISH Network in home service call to remove the Equipment by paying a Service Call Fee as detailed in Exhibit 1 charge which price is subject to change at any time Equipment will not be deemed returned until received by Appendix Residential Customer Agreement DISH Network If you do not return such Equipment undamaged and in working order normal wear and tear excepted and in accordance with the procedures set forth herein then you are responsible
98. eps 6 7 make sure the remote is set up correctly Press the pluS side of VOLUME ZERO Press Press POUND Press and hold the AUX POUND Press Test to make Mode button for four AUX button SAT Mode sure volume seconds button will flash will flash 3 times works on device Remote Controls Controlling Other Components To set the remote back to adjust the TV volume steps 1 5 set up the remote and steps 6 7 make sure the remote is set up correctly Press Press the plus Press POUND Side of VOLUME ZERO Press Press and hold the TV POUND Press Test to make Mode button for four TV button Mode sure volume seconds button will flash will flash 3 times works on device Programming to Control a Second Satellite Receiver If you have another DISH satellite receiver installed you can use this remote in AUX mode to control it along with your new receiver When you program the remote to control this other receiver the remote will send out IR and UHF not UHF Pro signals to the receiver You can program the remote to control any other DISH satellite receiver except for the following e You cannot control TV2 programming on a DISH 322 ViP222 ViP222k ViP622 DVR ViP722 DVR ViP722k DVR DISH Player DVR 522 625 and 942 receivers e DishPlayer 7100 7200 receiver cannot be controlled by current model remotes 3 Press the 4 2 3 button 1 Press and hold the AU
99. er View events Ordering a Pay Per View Program GUIDE Press select a Pay Per View AA T program from the buy the program Select Yes or OK S elect Order to to confirm you want to Program Guide buy the program Note Once you confirm an order for a Pay Per View program you cannot cancel the order and you will be billed for it DISH ON DEMAND DISH On Demand is Video On Demand service Enjoy movies TV shows and other exciting DISH On Demand events Through DISH Cinema for example you have immediate access to the latest movies on DISH You can even use your remote s DVR buttons such as PAUSE PLAY FWD and BACK to control your viewing experience For more information go to www dish com entertainment vod To Order a Movie or Program 1 2 Press the DVR button to access the DISH On Demand menu screen Select the option for the type of on demand programming you wish to order Select DISH Cinema for example to Explore or Search movies see a list of New Releases or view movies that you have rented Select TV Shows to Explore or Search TV entertainment see a list of Most Popular shows or view the programs that you have rented If applicable you can select Midnight Lounge to view and choose adult only programming Use the UP and DOWN ARROW buttons to scroll through the choices if available Highlight and select the movie TV program or on demand event you want to watch Select Rent Pay Per Programs D
100. er and or personal injury or death to you There are no user serviceable parts inside the receiver Opening the receiver case or making unauthorized changes will void the warranty gt N Warning To reduce the risk of fire or electric shock do not expose this appliance to rain or moisture Important Software Notice As with all software controlled products unexpected behavior could arise if the user tries to perform operations in a non routine manner This product like almost any other high tech product is subject to bugs and hence EchoStar CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES SUCH AS PARENTAL CONTROL WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES EchoStar endeavors to improve such conditions and will periodically download improvements In compliance with the terms of the GNU Public License GPL EchoStar is making some source code available to the public to download from www echostar com Equipment and Software Covered by this User s Guide This User Guide covers the ViP612c DVR receivers and software models ViP612c This Guide may cover other devices not listed here Copyright Notice Copyright 2012 EchoStar Technologies L L C Englewood Colorado 80112 All rights reserved The information in this User Guide may change without notice We may issue revisions to tell you about such changes Please send comments or questions about this User Guide to Technical Publications EchoStar Corporation 100 Inve
101. erent on DISH TVs See your DISH TV User s Guide for proper operation Satellite Receiver Remote Control VCR Mode To use the features described in this section make sure your are in DVD mode by pressing the DVD Mode button You can also use this mode to operate a VCR instead of a DVD or Blu ray Disc player Remote programming is required Press this button for DVD Mode DVD VCR Power amp TV Power Top button turns the DVD player VCR on off Bottom button turns Input Switch VCR between its TV and videotape mode the TV on off ca ANNE 1 CN P Arrows Select Buttons suecrT gt On Channel up down on your VCR navigate through DVD or VCR CHANNE menus and select desired option Back Pause Reverse a DVD or videotape Pause a DVD or videotape FWD Forward a DVD or videotape Stop Stop playing or recording a videotape stop playing a DVD Play Record Play a DVD or videotape Record on a videotape Number Buttons Enter a desired channel number on your VCR or navigate through DVD or VCR menus SWAP PIP POSITION Chapter 2 Satellite Receiver Front Panel SATELLITE RECEIVER FRONT PANEL TV1 and TV2 Power and Arrows Record Lights Mode Change channels System Info Smart Card Door Left light indicates Power Not valid for up down and move Displays the Slot for a future power is on right red Turns receiver this receiver around in on screen System Infor
102. es used by the satellite receiver You may be using the wrong remote control e The IR sensor on the extender that receives the remote control signals may not be facing the remote control Make sure the remote control antenna is connected to the REMOTE ANTENNA port on the receiver s back panel Make sure the remote control antenna is not touching any other equipment or any back panel connections on your receiver Provide space above the receiver so the antenna can be installed straight up Place the receiver higher than the other equipment in your entertainment center Move the antenna away from the back of the entertainment center wiring and other electronics using a short piece of coaxial cable 3 to 5 feet Connect an F connector attenuator between the receiver s REMOTE ANTENNA port and the remote control antenna Refer to page 75 Change the UHF Frequency of the remote control Refer to page 74 Press the mode button for the device you want to control Try other remote control buttons to see if the receiver is responding Replace the remote batteries with fresh ones Check that the receiver power cord is not damaged and that the plug is inserted correctly into the outlet Make sure the remote control s are set to the same address es used by the satellite receiver See page 72 for information on changing the remote control address Make sure you are using the correct remote control for your DIS
103. et up to control the TV and if installed also the VCR e Ifa VCR is installed then it must be connected to the system as shown on page 110 Remote Controls Sending Discrete Power On and Off e Ona TV or VCR connected to the modulated coax output RECOVER must be programmed to tune your TV to the specific channel to receive satellite TV programming for example channel 60 using the instructions on page 86 Press RECOVER again and wait for the TV or Press DVD Mode buttons to If no System Information and hold flash once then all 4 Mode When the System screen appears repeat Make sure RECOVER buttons flash at once Information screen steps 2 amp 3 until this your TV is until all displays you have screen appears on Mode buttons recovered your satellite light up programming press SELECT to exit Press any remote control button other than RECOVER to end this procedure Note If RECOVER is not programmed to a specific channel RECOVER will first try to tune your TV to channel 3 then channel 4 and then other video inputs with each press of RECOVER You may need to press RECOVER up to 30 times to recover your satellite TV video If RECOVER is programmed to a specific channel see page 86 RECOVER will tune the TV to the specific channel for example channel 60 Removing the Recover Button Channel Programming The following instructions describe how to reset RECOVER to restore satellite TV viewing by tuning your T
104. event timers e Maximum Recorded Events to automatically delete the oldest unprotected recordings after a specified number of them are accumulated for this particular timer Note This option is especially valuable for certain DishPASS timers which might otherwise fill up your DVR storage with too many episodes of a single program Timers List Use the Timers List as described on page 66 to e View the general list of all event timers e Select a timer from this list to see a detailed listing with specific dates and times of upcoming timers for that program event or DishPASS search term s e Set user selected priorities for each event timer See Timer Priorities on page 62 e Create a Manual event timer e Create a DishPASS timer e Select Edit List to edit an event timer Daily Schedule The Daily Schedule lists the timers that are planned for today the future up to nine days if applicable to your satellite system and have occurred in the recent past Use the Daily Schedule as described on page 66 to e Review today s timers You can choose to skip a scheduled timer or restore a timer that was not planned to occur perhaps because of a conflict with another program See Timer Priorities on page 62 e Review future timers up to nine days in advance and make changes as necessary Chapter 9 Timers and Recordings e Review past timers to see which occurred and the reason why or more did not if applica
105. ew program must enter the password Connect each receiver to a phone line ora broadband Internet connection for Pay Per View ordering using the remote control You cannot cancel an order for a Pay Per View program whether it was just ordered or ordered earlier If you want to watch a Pay Per View program on TVs connected on each receiver you must order the program for each receiver but you only pay for the program once Possible Reason What to Do The receiver has a time out feature that closes any menu after several minutes of no activity This will discard any changes you have made but otherwise does no harm to the receiver Start over again Reference Remote Control Device Codes REMOTE CONTROL DEVICE CODES Included with your remotes are lists containing the manufacturer codes for programming the remote to control your TV VCR Blu ray Disc or DVD player or audio equipment Every attempt has been made to include all codes If your device brand is not listed or if the codes listed do not work then the DISH remote may not control your specific device In some cases codes may operate some but not all of the buttons Reference Remote Control Device Codes Appendix Appendix What you ll find in this chapter LIMITED WARRANTY RESIDENTIAL CUSTOMER AGREEMENT FCC COMPLIANCE Appendix LiMITED WARRANTY This Limited Warranty is a legal document Keep it in a safe place Remember
106. f you do not ship the original equipment to DISH Network within ten days after receiving the replacement equipment then your billing account or credit card will be charged the market price of the replacement If you return the defective equipment after ten days then you will receive a full refund less an administrative fee If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement If damage to the defective equipment is found which DISH Network in its sole discretion determines has voided the warranty or makes the equipment unrepairable billing account or credit card will be charged the market price of the replacement equipment Post Receipt Exchange Program You may choose to ship the equipment to us at feral cost To provide faster service upon receipt of your equipment you will be shipped a replacement Your original equipment will not be available for return The equipment you return will be checked to verify whether it is covered under this warranty If the original equipment is covered under this warranty it will be replaced and shipped back to you at no additional cost additional charges may apply outside of the continental US If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement If damage to the original equipment is found which DISH Network
107. fied antenna If you have questions about over the air channels contact the broadcasters not DISH DISH does not broadcast over the air signals and so cannot do anything to change over the air signal quality However the receiver s digital channel setup menus provide a signal strength bar that can help you in aiming the over the air TV antenna for the strongest possible signal Chapter 12 Using Troubleshooting Tools UsiNG TROUBLESHOOTING TOOLS Your receiver has troubleshooting tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment Even though these tools are quite helpful it is recommended that you only use them when a DISH representative you have contacted specifies you do so Resetting Your Receiver A DISH Customer Service Representative will instruct you when to reset the receiver 1 Press and hold the receiver POWER button until the front panel lights blink 2 Release the POWER button The receiver may take several minutes to reset complete any downloads and power on again Diagnostics The DISH Customer Service Representative may ask you to open the Diagnostics screen Remember to have an active phone line connected to your receiver 1 Press MENU select System Setup and then select Diagnostics The Diagnostics screen shows you various tests the Customer Service Representative may ask you to perform on your receiver e Connection Test
108. for all satellites in your system Select OK Select Cancel to exit the Point Dish menu At this point the receiver may walk you through a procedure to download software If this prompt displays follow the instructions and do not disturb the receiver until the TV is displaying video from DISH Otherwise press VIEW LIVE TV After a few minutes you should be watching TV Chapter 12 Connecting the Phone Line CONNECTING THE PHONE LINE You must keep the receiver connected to an active telephone line to order Pay Per View programs use all of the DishHOME Interactive features or use other services from DISH with your remote control Note You may be able to use a wireless modem jack However this may not support all the features of this receiver such as Caller ID See the website www mydish com support for compatible modem products Note If you have a Digital Subscriber Line DSL you may have to install a DSL filter between the receiver s back panel PHONE JACK and the telephone wall jack to successfully connect with DISH You can obtain a filter from your DSL provider Phone Line Connection Run a telephone cable with a standard RJ 11 connector from the receiver s back panel PHONE to an active phone connection as shown below Note Do not connect a telephone cord to the Ethernet connection Phone ack 2 Optional Phone Coupler Phone ack Phone Y Adapter Optional Phone Coupler Connections
109. from accidentally changing the channel on your TV or VCR When you use the remote to control your TV in Limited Mode you will only be able to use POWER MUTE and VOLUME Also when you use the remote to control your VCR in Limited Mode you will only be able to use POWER and the VCR function buttons Turning Limited Mode On and Off Press and hold the mode button for example TV until all of the mode buttons light Release the mode button Press e UP to turn Limited Mode on e DOWN to turn Limited Mode off Press POUND Note Limited Mode is not used if an audio amplifier is programmed on the AUX button SAT Auto Tune Most snowy blue or black screen issues occur because the TV is set to the wrong channel Using the SAT Auto Tune feature helps prevent that issue from occurring on TVs connected to the receiver s modulated coaxial output Use SAT Auto Tune to program the correct TV channel for satellite viewing into the DISH remote control When the SAT button is pressed the remote sends the programmed channel to the TV This feature is enabled by default however if you want to use this feature the channel must be programmed by following these steps Remote Controls Controlling Other Components Setting a SAT Auto Tune Channel Press Qr KIM Press and hold STAR 3 Press TV for three Enter the channel Press SAT Hoi ind seconds until used for viewing u
110. g Pay Per View purchase information to DISH using your phone line Hang up and then pick up the telephone again to When the receiver found that get a dial tone the telephone was busy it automatically disconnected You pick up the telephone to make a call but you do not hear a dial tone The receiver was sending Pay Per View purchase information to DISH using your phone line When the receiver found that the telephone was busy it Re send the FAX or modem transmission automatically disconnected The fax or modem found that there was no dial tone and cancelled the transmission Your computer or FAX machine tries to send a FAX or modem transmission but fails The receiver may have tried to send Pay Per View purchase information to DISH using your phone line during the fax or modem call When the receiver found that the telephone was busy it automatically disconnected This generated clicks that caused an error in the FAX or modem transmission Your computer or FAX machine was receiving a FAX or modem transmission but an error occurred Have the sender resend the FAX or modem transmission Reference Troubleshooting Tables Locks What Is Happening You set a lock for example a lock on programs by ratings but the lock does not take effect You forgot the password so that you are unable to unlock the receiver receiver You may not have written down the password Buyin
111. g a Pay Per View Program What Is Happening Someone orders a Pay Per View program without your permission You find that you are not able to order a Pay Per View program You find that you are not able to cancel a Pay Per View program Your setup includes more than one receiver You ordera Pay Per View program but it does not appear on all of the receivers Menus What Is Happening You were using a menu and it suddenly closed Possible Reason You may have been away from the receiver and someone else used it The receiver may not be connected to an active telephone line or broadband Internet connection You ordered a Pay Per View program and then decided not to watch it You ordered a Pay Per View program and want it to be available on all the receivers in your setup You may not have done anything with the remote control or front panel buttons for several minutes You may not have locked the Possible Reason What to Do You must lock the receiver to apply any lock that you have set Call the Customer Service Center at 1 800 333 3474 DISH You must be able to verify your account information with the customer service representative What to Do Lock the purchase of Pay Per View programs Remember that you are responsible for all Pay Per View purchases whether or not you authorize such purchases If you lock Pay Per View purchases then anyone who wants to order a Pay Per Vi
112. g code 815 Remote Controls Controlling Other Components Setting Up Using Device Code Tables Set up the remote to control other devices using the device codes listed with your remote In the instructions below the column on the left contains the instructions and the column on the right provides additional information 2 3 4 5 CODES Press amp hold Mode button 1 gt ee dE 3 uuu o 2 device on Fino code in buttons light up from table Press POWER Sure code tables to see if device Works turns off Instructions Additional Information 1 Turn the device on Use the device s front panel buttons or its remote control 2 Find the brand name of the device in the If the brand isn t listed see Setting Up Using Device tables provided with your remote Codes Scan on page 80 3 Press and hold the mode button until allthe For example for a TV hold the TV mode button other mode buttons light up then release until all of the other mode buttons light When you the button The mode button flashes let go TV will flash 4 For AUX mode only Press 0 fora TV 1 for If you re not programming in AUX mode skip to a VCR or 2 for a tuner or amplifier step 5 5 Enter one of the three digit device codes The three digit device code is for the brand name of from the table using the number buttons your device that you found in step 2 Ifyou want to program Limited Mode press Se
113. hannels or hide locked channels these channels are not included in the Program Guide or other channel lists You must add channels to a custom Favorites List before you can apply it Choose another list to change The All Sub list includes all channels that are part of your subscription The All HD list includes all high definition channels that are part of your subscription Choose another list to apply or add at least one channel to the empty list Change the Hide Adult or Hide Locked setting on your receiver if you do not want these channels excluded from the Program Guide or other channel lists Refer to page 47 Reference Timers Troubleshooting Tables What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a message noting that the program is locked You try to set up an event timer and the receiver displays a message noting that the program is a Pay Per View event You try to set up an event timer but the receiver displays an Error message giving you the option to delete an event timer that was set up earlier You set up an event timer but the receiver does not tune to the channel of the program or does not record the program You set up an event timer for a program that is repeated such as a regularly scheduled program but the timer does not operate for a showing of the program You set up an event timer but the timer does not
114. he device s connection and asking if you wantto manage its contents Select Yes Follow any on screen prompts for activation of the DVR External Hard Disk Drive feature for storage and playback of DVR content This occurs the first time you connect a drive Once the feature has been activated you ll see a pop up message asking if you want to format the drive formatting is necessary to store your recorded programs on the external hard disk drive Note that selecting Yes will cause anything stored on the external hard disk drive to be erased the drive to be formatted for use with your receiver and then the receiver to reboot You can use the Manage Device option to view and manage programs stored on the external hard drive Use the Send to Device option to transfer programs from your receiver to the external hard disk drive Copy protection for certain content may apply See the website at www mydish com support drm for more information Press DVR and select USB Storage to manage the contents of the external hard drive Portable Media Players You can take your recorded content on the go with an ARCHOS portable media player Visit www archos com for compatible models and to get a free DISH plug in A one hour standard definition program will transfer in only about five minutes Copy protection for certain content may apply See www mydish com support drm for more information Receiver Customization Using Caller ID USING CALLER
115. hen you are finished making changes select Done Peaking Your Over the Air Antenna 1 2 Channel 3 System Setup 6 S elect a digital over the air channel Adjust Press MENU and and make sure antenna for select S ystem Setup you have a locked best signal then Local Channels signal Press MENU select System Setup and then Local Channels 2 Highlight the Channel field and use the UP and DOWN ARROWS to select a digital over the air channel Make sure you see a green signal strength bar and a Locked indication on the meter Adjust the orientation of your antenna to maximize the signal strength If you cannot get a Locked indication you may need to upgrade your antenna or relocate it to a better position Connections Setup Connecting an Over the Air Antenna Using Local Satellite Channels If you subscribe to the local satellite channels and want to see them in the Program Guide by broadcast number select the Sat Locals option Otherwise the local satellite channels will display in the four digit channel range Digital over the air channels display in the guide at the broadcast channel regardless of the setting you choose here E nz HD Priority SD Only F Chan Display imeem Disable stem Setup 6 i mem Select HD Priority Local Channels 9 SD Only HD and SD Press MENU and select or Disable S ystem S etup then Local Channels Select Done P
116. ice center that your Smart Card has been lost damaged defective or stolen we will replace it unless there is evidence of unauthorized d or modification and a Smart Card Replacement Fee will apply In addition in order to minimize downtime for your Equipment DISH Network will upon your request deliver a replacement Smart Card to you via overnight delivery in which case an Overnight Delivery Fee will apply D DVR DISH Network s digital video recorder DVR products allow you to record programming in digital format Total available recording time varies depending on your receiver and the nature of the programs being recorded DISH Network does not guarantee access to or recording of any particular programming or that any such programming will not be deleted from your DVR product Most programming is the copyrighted material of the third party that supplies it is protected by copyright and other applicable laws and may not be reproduced published roadcast rewritten or redistributed without the written of the third party that supplied it except as permitted by the fair use provisions of the U S copyright laws E Telephone Broadband Connection To optimize the operation of your Equipment you must continuously connect each DISH Network receiver on your account to the same land based telephone line and or a broadband home network Failure to connect each receiver to the same land based telephone line and or a broadband home ne
117. ide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Use only attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped WARNING Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids such as vases shall be placed on the apparatus Also no sources of flame such as lit candles shall be placed on the apparatus The power plug must be readily accessible so that the apparatus can be easily disconnected from the AC power The receiver is still connected to the AC power whenever it is plugged into a live power outlet even if it is turned off in standby mode using a remote control or front panel POWER button No flame sources such as lit candles should be placed on the equipment Operate the receiver using only the t
118. ified to the minimum extent necessary to make such provision legal and no longer in conflict with such law or regulation without affecting the validity of any other provisions G Remedies Cumulative The rights and remedies provided under this Agreement to DISH Network in case of your default or breach of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH Network Me have by reason of such default or breach at law in equity under contract or otherwise all of which are expressly reserved H Other No salesperson installer customer service representative authorized retailer or other similarly situated individual is authorized to change or override this Agreement DISH Network may however change this Agreement at any time and will notify you if that occurs The terms and conditions of this Agreement that either are expressly stated to survive or by their nature would logically be expected to survive its expiration or termination will continue thereafter This Agreement is in addition to any other written agreement s if any between you and DISH Network including without limitation any applicable Package Plan B eL and except as provided to the contrary herein all such written agreements shall remain in full force and effect Except as expressly set forth in this Agreement to the contrary this Agreement replaces and supersedes any and all prior DISH Network Residential Customer Agreements in their ent
119. inished Repeatsteps 4 and 5 until your TV displays a video image from the receiver Chapter 12 Connecting to the TV TV1 Outputs Setting Up to Display in HD Once the receiver has been activated with qualifying DISH programming you will be able to receive high definition programs to watch Use the following steps to select the desired HDTV format to display these programs on your TV 3 Analog TV 4 Type Aspect d sh un tm a E M CT En es ell C ss m ir oe System S Select 6 Analog and Select Select Done Consult TV Type Aspect Ratio HDTV Press MENU User s Guide select System Setup then HDTV Setup 1 Consult your HDTV user s guide for the best HD format resolution that the TV supports typically either 1080i or 720p Note If you choose to view a DISH on Demand event in 1080 the receiver performs a brief video test to determine your system s compatibility with the higher resolution Press the MENU button select System Setup and then HDTV Setup Select the HD format settings Analog Type and TV Type that matches the format your TV supports 4 While in this menu select the Aspect Ratio option that matches your TV e 16x9 is the setting for a wide screen HDTV display e 4x3 1 is the setting to use on a 4x3 TV which uses vertical compression When viewing a 16x9 program u
120. ir TV signals are broadcast and received in the same way Digital over the air TV broadcasting uses advanced technology like that of Chapter 12 Connecting an Over the Air Antenna DISH to deliver superb picture quality and CD quality sound However digital over the air signal reception like analog over the air signal reception depends on several things The distance between the broadcast station and your home the farther away the station the weaker the signal The broadcast station s power the lower the power the weaker the signal Obstacles between the station and your home such as mountains buildings trees or other objects these may block or reflect the signal before it reaches you Multiple broadcast stations to receive good signals from several stations you may need to compromise in how you aim the antenna or you may need more than one antenna The effects of poor digital reception are different from the effects of poor analog reception Poor analog reception usually causes the TV picture to be snowy or to include ghosts that is multiple images caused by receiving reflected signals along with the direct signal from a station Poor digital reception may cause the TV picture to be pixelized that is broken up into small squares of various colors or to be lost completely the TV screen is all black or all blue Digital broadcasts often provide either a very good picture or no picture at all
121. ircumvent any of these blackouts you may be subject to legal action If the location at which you are receiving Services is a wagering location you are not eligible to receive certain channels including without limitation Racetrack TV You must be at least 18 years of age or the applicable age of majority where you reside to order or receive adult oriented programming services D Changing Your Programming Selection Unless otherwise specified in this Agreement or any applicable Package Plan Agreement s you may change your programming selection at any time by notifying us A Programming Change Fee as detailed in Exhibit 1 may apply to suc Vir uu changes unless you are receiving Services and or Equipment as defined in Section 4 A pursuant to a Package Plan Agreement that requires you to pay in full for all Services and or Equipment prior to receiving such Services and or Equipment a Pre Pay Promotion E Multi Month Subscriptions For multi month subscriptions you may downgrade your Services only when you renew You may not downgrade your Services during the term of a multi month subscription F Ordering Pay Per View You may use your remote control and on screen program guide to order pay per view Services through your television if your DISH Network receiver is connected to a land based telephone line and or a broadband home network You may also order DISH Network pay per view Services by calling 877 DISH PPV 3474 778 and using ou
122. irety and such prior DISH Network Residential Customer Agreements shall be of no further force or effect whatsoever In the event of any ambiguity between this Agreement and any applicable Package Plan Agreement DISH Network shall have the sole and exclusive authority to interpret and or make a final determination concerning any issue arising from such ambiguity Appendix Residential Customer Agreement EXHIBIT 1 FEES In addition to any amounts due for your Services and any other amounts due under this ao or any applicable Package Plan Agreement you agree to pay the fees listed in the table below Fees if and when applicable DISH may change these Fees increase or decrease these Fees or impose additional Fees at any time upon notice to you Discounts on certain Fees may be available from time to time if you subscribe to certain programming packages and or use certain Equipment Additional Fees may apply for non standard installations or if you A ast your Equipment after installation You may call 800 333 3474 to request an itemization of any cost that you will incur in order to purchase and or lease or receive DISH equipment and or DISH Services Type of Fee Amount Description of When Fee Applies Monthly Fees Additional Receiver Fee 7 00 You have more than one 1 receiver on your account Per additional high definition HD receiver In determining the Additional Receiver Fee amount the 10 00 You have more than
123. isable so HD and SD local channels are found only in the four digit channel range Choose a preference for how DishHD channels display in the Program Guide and other channel lists under DishHD channels e Enable default DishHD channels display at the SD channel number e Disable DishHD channels display in the four digit channel number Select Done on the Channel Display screen Select Done on the Local Channels screen CHANGING LANGUAGES You may be able to change the language of some programs Some programs such as movies indicate at the beginning whether an alternate language or descriptive video is available An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver Descriptive video not included on all channels and programs is a feature for the visually impaired that describes what is happening during a program Preferences 8 Alternate Audio 3 Press MENU and select PEE preferred Select Done P references then Alternate Audio anguage Receiver Customization Using Closed Captioning USING CLOSED CAPTIONING The receiver has many options for Closed Captioning CC which allow you to change the feature to suit your needs Also you can display captions when you play back programs recorded on the receiver s integrated DVR Digital Video Recorder even if you didn t have them turned on at the time the progra
124. it The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty Do not stack the receiver on top of or below other electronic devices as this can cause heat build up and vibration On some TVs the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the screen Consult your TV user guide for information on whether this is a problem for your TV what operating viewing restrictions apply to avoid this problem and associated TV warranty coverage Table of Contents Important Safety Instructions Introduction eene nnne WELCOME 2 How TO USE THIS GUIDE ee enun 2 ABOUT YOUR DISH ACCOUNT 4 WATCHING TV NOW 11er nne rene nennen nna 5 ADDITIONAL SERVICES eee eene enne nnn nnn nnn 7 ABOUT SATELLITE TV RECEPTION 7 WHY CONNECT TO A PHONE LINE OR BROADBAND 8 MOVING ON SCREEN LOGO 8 Receiver amp Remote Controls 11 SATELLITE RECEIVER OVERVIEW eene 12 HEMOTE CONTROL 12 SATELLITE RECEIVER FRONT PANEL 18 SATELLITE RECEIVER BACK PANEL 18 USING THE ON SCREEN MENUS
125. links three times or remains lit the DISH remote did not learn the command After a button has learned a command suc cessfully repeat step 6 and step 7 until all commands you want have been learned To end the learning sequence e Press one of the mode buttons on the DISH remote This saves all the commands for that mode and exits learning to return to normal remote control operation To cancel learning do not press any buttons on either remote control for at least 30 seconds The DISH remote control times out of learning and returns to its normal operation Note that no learned commands are saved if the DISH remote control times out before completion of learning Controlling Other Components To find and program the device code use the instructions for Setting Up Using Device Code Tables or Setting Up Using Device Codes Scan The device mode button that you selected remains lit while learning You may need to try pressing the button on the original device s remote several times for the DISH remote to learn the command The learning sequence also ends if the remote Runs out of memory for learned commands whereupon it saves the commands you have learned for equipment in this mode exits learning and returns to its normal remote control operation Then the DISH remote cannot learn any additional commands Batteries are too low for learning when all the mode buttons blink quickly eight times Learni
126. m or event was recorded Note Not all programming contains CC information E From the list T mdi select Turn Caption Preferences 8 On Off op RH m Closed Captions 6 Doe 8 NM Press MENU and Select CC ison Select from the list 103 38 i select P references or CC is off of options then Closed Captions and select Done Choose from the list the display options matching your preference then select Done e Caption Font Size Select a comfortable font and type size e Caption Colors Set the background letter and edge colors Choose the color combinations that make the captioning easy for you to see e Caption Edge Style Set the edge style of the available CC text e Captioning Service Select the service that you want to use if one is available e Caption Opacity Choose from Provider Transparent see through Translucent semi see through Solid and Flashing e Reset CC Defaults Reset all closed captioning options to their default settings Chapter 11 Using Dolby Digital Surround Sound USING DoLBY DIGITAL SURROUND SOUND Both Dolby Digia Dolby Digital gives you the capability to enjoy programs with surround sound An external decoder is required to enjoy this feature Refer to your decoder s user s guide Note Not all programs or events contain a Dolby Digital sound track Your new receiver uses an optical port for outputting digital audio The optical output can
127. mation smartcard light indicates recording power on off menus and guides Screen Mode Indicators Infrared Sensor Blaster USB Select Info Menu Not valid for the Receives IR signals Selects Selects Displays Displays the ViP612c DVR receiver from remote and sends menu items menuitems program Main Menu IR signals to remote and information screen other components Note Your receiver may look slightly different than the unit shown above SATELLITE RECEIVER BACK PANEL Audio Video Remote Output Digital Audio HDMI Antenna High quality standard Output connection Output Connection to antenna definition connection a high quality Provides digital for optional IR UHF Pro to your TV audio digital sound audio and video remote control and video input decoding system to your HDTV ECHOSTAR TECHNOLOGIES CORP DE 120V AC 60Hz us PS MODEL DE20 120 WATTS E211440 CAUTION RISK OF ELECTRIC SHOCK LISTED ISQUE DE CI UE NE PAS OUVRII 00 NOT OPEN ELECTRIQI S VIDEO Over the Air Satellite In YPbPr Component S Video Ethernet Port USB Phone antenna Connection to Output High quality Connect to Port Jack Connection to an Your satellite dish Optional connection to standard definition your broadband Connect to Connect to your OTA antenna your high definition connectionto your home network multimedia telephone line TV video input TV video input devices Note Your receiver may look slightl
128. n light will flash three times Write down the number you entered 5 Press and release the remote control s RECORD button Make sure the Remote Address you see on the System Information screen is the same as the one entered in step 3 If it isn t the remote cannot control the receiver If it is the same number your remote is linked Press the SELECT button on the receiver s front panel or on your linked remote control to close the System Information screen 1 Remote Controls Improving Receiver Control Checking the Remote Control Address 2 Press POUND twice Press amp hold the SAT Mode button until all Mode Watch the SAT Mode buttons light up button and count the flashes 1 Press and hold the SAT mode button a few seconds until all of the mode buttons light up then release SAT 2 Press POUND twice The SAT mode button will flash the same number of times as the address number for example three flashes means address 3 Confirming Remote Control Operation 2 SYSTEM INFO RECORD Press RECORD Select Done Press P If no operation Meo os leS SYSTEM INFO on the receiver to display the SAT Mode System Information screen 1 sure the remote control has fresh batteries installed and is in SAT mode 2 Press the SYSTEM INFO button on the receiver s front panel to display the System Information screen on the TV Press and release the RECORD button on the remote
129. nal The receiver may not be connected to an active telephone line or broadband Internet connection The receiver may not have received authorization for programming yet The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may be an interruption of the satellite signal The receiver may have temporarily lost the satellite signal The receiver may need to get new software before you can use it to order Pay Per View programs You may have tried to close an installation menu without having done the Check Switch test You must subscribe to a channel before you can tune to a program on that channel Call the Customer Service Center at 1 800 333 3474 DISH to subscribe or if you believe this message was displayed by mistake If you subscribe to the channel and you see these messages reset the receiver page 116 Wait a few minutes to see if the message goes away Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked as described on page 117 If not contact your installer to re aim the satellite dish
130. nels or locked channels from being displayed in the Program Guide and other channel lists Front Panel Lock prevents the front panel buttons from being used 2 Lock the receiver When the receiver is locked anyone who wants to access locked items must enter the password CREATING OR CHANGING RATINGS LOCKS You can lock programs based on Motion Picture Association of America MPAA ratings PG PG 13 etc and expanded ratings violence language etc Creating or Changing Ratings Locks 1 E Select Ratings Locks Enter password If requested 3 HN Press MENU Select criteria for and select Locks the locks Select Done Press MENU and select Locks If the receiver is locked enter the password using the NUMBER PAD The receiver displays stars as you enter the digits of the password Select OK Select Ratings Locks Highlight the least restrictive rating that you want to block Press SELECT to lock the highlighted rating and all ratings more restrictive than it for example locking the PG 13 ratings automatically locks R NC 17 and NR AO ratings MPAA Ratings G General Audiences A G rated motion picture contains nothing in theme language nudity sex violence or other matters that in the view of the Rating Board would offend parents whose younger children view the motion picture The G rating is not a certificate of approval nor does it signify a chil
131. nformation about future programs on the current channel While browsing Program Guide information you can move the highlight to a program and e Press the INFO button to see a pop up screen of more detailed program information e Press the RECORD button to set an event timer for a program in the future Note You must be able to receive satellite programming from either the 119 W or 72 7 orbital location for the Program Guide to display as much as nine days of program information If your satellite system cannot access either of these two orbital locations then the receiver s Program Guide displays about two days of program information Chapter 3 Using the Browse Banner UsiNG THE BROWSE BANNER Use the Browse Banner to see what other programs are on now or coming on soon while not missing the program you are watching Current Program Current Date amp Time Program Rating SZ TUE 3 19 Winnie the Pooh NR Time Remaining PH 6 25pm 6 00 pm 9 30 pm Time Left 0 45 Dual Mode 301 HBO2E List Family in Program Receiver Current Current Active Favorites Mode Channel Program List Time Browse Date TUE 3 19 Winnie the Pooh Flanders the Dog Indicates 6 00 pm 9 30 pm 9 30 pm 12 00 am 301 future program Browse Channel 2 NR an pu M can be viewed Browse Next Program Program Time and Rating Browse Current Program Program Time and Rating When the Browse Banner is open you will see th
132. ng ends with no learned commands saved and the DISH remote control returns to its normal operation Replace the remote s batteries Chapter 10 Controlling Other Components Controlling a Tuner or Amplifier Use the following remote control buttons to control a tuner or amplifier When the remote control is set up as described on pages 76 and 84 press the AUX mode button to set the remote to AUX mode The AUX mode button will stay lit for two seconds to show you ve set the remote to AUX mode Make sure to keep the remote in AUX mode to use the following buttons AUX Mode To use the features described in this section make sure you are in AUX mode by pressing the AUX Mode button Press this button for Power AUX Mode Turns the tuner amplifier on and off Select Arrows Button Channel up down with the Arrow buttons Change tuner amplifier inputs with the Select button Volume amp Mute Buttons Control tuner amplifier volume Switching Between TV and Tuner Amplifier Volume Adjustment When the remote control is setup to operate your TV the VOLUME and MUTE buttons will adjust your TV volume If you prefer the volume and mute functions of the remote control to adjust the volume of a remote controllable audio tuner or amplifier instead of the TV this capability can be set up using the AUX mode of the remote control To set the remote to adjust the tuner amplifier volume steps 1 5 set up the remote and st
133. ning Possible Reason What to Do The receiver s front panel power light is on but the TV image is black blue or snowy The TV image has pixels small squares is freezing or you have intermittent black screens The receiver s front panel power light is on and there is a picture on the TV screen but the picture has sparkles or is grainy has a herringbone pattern lacks color or vertical hold wobbles looks washed out or fuzzy The TV set may not be working properly The TV may be connected to the wrong input If the TV and the receiver are working properly there may be interference with the satellite signal Your receiver may be experiencing signal loss due to something blocking your dish s view of the sky the dish being mis aligned or weather The TV set may not be working properly If the receiver is connected to the TV using the RF or VHF connections there may be a strong local broadcast on the same channel or a channel adjacent to the one to which the TV is tuned There may be interference from other nearby electrical devices such as radio towers cellular telephones computers microwave ovens radios stereos or TVs Troubleshooting Tables Verify the TV is set to the correct input or channel for your setup Make sure that the TV set is plugged into a working electrical outlet Make sure that the TV is turned on Use the RECOVER button page 86 Make sure
134. no function for that programmed device To teach your DISH remote control buttons the specific commands for your devices complete the following Instructions Additional Information Ensure the the desired remote address is See Checking the Remote Control Address programmed to the DISH remote on page 73 Place both your DISH remote and the origi Holding either remote control in your hand may nal equipment s remote control on a flat cause learning to fail stable surface On the DISH remote press and hold the Your selected mode button will blink mode button for your equipment for about three seconds until all the mode buttons light up and then release it Remote Controls 4 To start learning commands for this mode e f you ve found a code for that device first program the code Now press and release RECALL then press and hold the RECORD button for about three seconds e If you have not programmed a code for that device press and hold RECORD for three seconds Point the front of the original device remote to face the small square IR window on the front left hand side of the DISH remote control as shown on page 82 On the DISH remote control press the but ton you want to teach On the original device s remote control press and hold the button for the command that you want learned e lf the DISH remote learns the command the device mode light blinks off and then back on e If the mode light b
135. nstructions on page 14 Make sure your receiver is connected to an active telephone line See the instructions on page 106 Check for anything that might be blocking the dish antenna s view of the sky such as tree branches or snow For more information call the Customer Service Center at 1 800 333 3474 DISH or see www mydish com support Note Before calling the Customer Service Center have ready the date of purchase and either your customer account number the receiver conditional access number or the receiver model number Display the System Information screen to find these numbers See Ordering Your Programming Packages on page 4 Also write down any error messages that the receiver displays on the television screen Reference Message Numbers Message Number 003 004 Possible Reason There may be a problem with the multi dish switch Heavy rain snow or cloud cover may be interfering with transmission of the satellite signal or there may be other interference The wrong type of coaxial cable may be used in the system or the cable run length may be too long There may also be a problem with the multi dish switch The receiver may not have received authorization for programming yet The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may be an interruption of the satellite signal The
136. o a position behind the DISH satellites as they orbit the Earth This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes During these brief periods you will not be able to see programs on DISH When the sun moves from behind the satellites the programs will reappear This is an unavoidable natural event and has an adverse effect on many satellite m providers WHY CONNECT TO A PHONE LINE OR BROADBAND Your satellite receiver is equipped with a standard telephone jack that you use to connect to an active telephone line Keep the receiver connected to an active telephone line so that you will be able to order pay per view programs using your remote control use all of the DishHOME Interactive TV features and other services from DISH see the instructions on page 106 A connected phone line also supports the Caller ID feature of your ViP series receiver see the instructions on page 93 Your satellite receiver also has an Ethernet jack and can be connected to your broadband home network This connection allows you to order additional content not usually available through your satellite subscription and you can order pay per view programs using your remote control if you do not connect a phone line to your receiver See the connection instructions on page 107 and more information about DISH Online on page 33 MOVING ON SCREEN LOGO Whenever the receiver is turned
137. o see more information about the timer If you do this then you have the following choices Select OK to continue with the event timer as is Select Stop Timer to stop the timer or skip it one time Note Pressing INFO about a timer event only works one time Subsequently pressing INFO results in the current program s information being displayed in the normal way When the Receiver is Off If the receiver is off when a scheduled event timer occurs the receiver will e DVR Remain off in standby mode but will record the event as scheduled e Auto Turn on for the duration of the scheduled event e Reminder Turn on at the scheduled time After a period of time if you do nothing the receiver will turn itself off that is go into standby mode again e Ext Turn on for the event duration and tells the connected external device to record Chapter 9 Using the Timers List Special Considerations When Using Timers e For Locked Programs You must enter the receiver password before you can create an automatic timer You can create a manual timer for a locked program without entering the password However if you do this when the timer starts the receiver may display only an error or password entry menu screen e For Pay Per View Programs You must order a Pay Per View program or event when you create an event timer for it e For Blacked Out Programs lf you set a timer for a program or event tha
138. ode 301 HBO2E List Sami Remote Battery Low Attach the Remote Antenna Attach the remote control antenna to the receiver s back panel REMOTE ANTENNA input jack so that you can use your UHF Pro remote control Without the remote control antenna properly attached you cannot use the UHF Pro remote to control the receiver See Adjusting the Remote Control Antenna on page 74 for more detailed information about improving the performance of your UHF Pro remote control Satellite Receiver Remote Control Remote Control Buttons SAT Mode To use the features described in this section make sure you are in SAT mode by pressing the SAT Mode button Press this button for SAT Mode Receiver Power amp TV Power Top button turns the receiver on off Bottom button turns the TV on off programming required Input Press once for Input Press and hold for Recover Receiver Menu Access features and settings in your satellite receiver Page Buttons Page up down in menus Volume amp Mute Buttons Control TV volume Ner Program Guide Programming required Display the on screen guide Themes SELECT Search for programs using Themes Browse CHANN M See whatis on other channels Recall M while watching TV CANCEL k to last ch vi Go back to last channel viewed Arrows Select Buttons Channel up down navigate through menus guides and select a desired option Info Get info on programs Search Search for a prog
139. ode only Press 0 for TV 1 for VCR or 2 for a tuner or amplifier Then press the STAR button Press POWER Press the UP or DOWN ARROW repeatedly until the device turns off Press POUND Turn the device back on and try some other buttons to make sure they work If necessary repeat this procedure until you ve tried all the codes Press Press amp hold POWER 2 3 4 5 Press UP or Press ade Turn device back on POUND eto and test to make tei sure code works Additional Information Use the device s front panel buttons or its remote control For example hold the TV mode button until all of the other mode buttons light When you let go TV will flash This step is for programming the type of device that will be programmed in AUX mode If you re not programming in AUX mode skip to step 4 This puts your remote in the scan mode As you press the UP or DOWN ARROW the remote tries each code in the memory to see if it can turn off your device When the device turns off you have found a code that might work Note The mode button for the device will flash rapidly eight times when you ve scanned all the codes for that device The mode button flashes three times if you have entered the code correctly and stores the code you found Sometimes POWER works when other buttons don t If using Limited Mode try VOLUME or MUTE You may need to repeat the scan to find the best code for yo
140. off using the remote control or front panel POWER button you will see the DISH logo and helpful tips on your TV screen This feature is included with your receiver to assure you that the connections between your receiver and TV s are not lost and also provides useful information about your receiver and its Introduction Tips features Press the POWER or SELECT button on the remote control to resume watching satellite TV programming Make sure you are using the correct remote control The system is currently NOT a lacked To set the parental d seh controls lack Ihe system from atrai ihe Locks menu uk Press INFO 0 open locks Press SELECT to Watch TV TIPS e Always have the latest software Press POWER to turn off the the receiver when you re not using it This way the satellite can send updated software and guide data e Order Pay Per View programs and events with your remote control Keep an active telephone line connected to the receiver Not only will you have Pay Per View ordering at your fingertips but you ll also avoid any unnecessary charges QUESTIONS e Howdolfind something to watch Refer to page 5 For more information on finding something to watch see Chapter 3 Finding Programs to Watch e Why are some of the channels red in the Program Guide The channels that are red in the Program Guide are those which are not currently in your subscription If you d like to watch those channels call 1 8
141. or four hours later than the original time the timer was set up These timers will adjust their length if their program s time block is extended e DishPASS recordings may fill the hard drive quickly If you have other timers you know you don t want to be recorded over choose Protect on those important programs e One time DVR Timers set for sporting events automatically end late by 60 minutes to allow for overtime Change this setting in Options when you set up the timer QUESTIONS e Why is my receiver recording programs didn t schedule A DishPASS Timer may include more programs than you planned If you d like to refine your search delete the DishPASS Timer and start again as described on page 68 e Why did the receiver delete a program I recorded Your recording was unprotected When the receiver s hard drive fills up it deletes the oldest unprotected recording You can protect your recordings as described on page 63 e Where go to find out why the receiver didn t record something had scheduled Look at your Daily Schedule and refer to Reasons Why Timers are Skipped on page 65 Remote Control Setup Chapter Personalizing Your Remote Controls What you ll find in this chapter IMPROVING RECEIVER CONTROL e CONTROLLING OTHER COMPONENTS e THE RECOVER BUTTON e SENDING DISCRETE POWER ON AND OFF Chapter 10 Improving Receiver Control IMPROVING RECEIVER CONTROL These instructions help you improve yo
142. ork retailer integrator or private cable operator offered you a promotional offer or item in connection with your subscription to the Services such third party is wholly responsible for fulfilling such promotional offer or providing such promotional item and DISH Network is not in any way responsible for such fulfillment unless the promotional offer or item was offered with DISH Network s prior authorization approval permission or knowledge 2 BILLING POLICIES PAYMENTS FOR SERVICES FEES A Payments You agree to pay all amounts billed for Services as well as all taxes fees and other charges if any that are now or may in the future be assessed in connection with any Services you receive from us and any other charges due and owing to us State and local taxes or reimbursement charges for gross earnings taxes imposed on satellite providers for transmission of programming in some states may apply Unless you prepay for a multi month subscription to Services or prepay for all Services as required by your participation in a Pre Pay Promotion we will bill you monthly in advance for most Services and in arrears for other Services such as pay per view ordered by you or a who uses your Equipment whether with or without your permission until you cancel your Services Multi month subscription customers and Pre Pay Promotion customers will be billed based on your pre pay period multi month subscriptions or monthly Pre Pay Promotion customers and m
143. oting Tables What Is Happening Possible Reason What to Do Using the TV remote control and or menus Ad displayed by the TV not the receiver remote the TV aa itthat feature control or the menus displayed by the sano p receiver turn off the Closed Caption into Text mode feature A black box fills almost all of the TV screen You may have connected the e Check your TV owner s manual for the receiver to an input on the TV correct TV input to use for the signal that is incorrect for the signal output from the receiver output from the receiver Use the RECOVER button page 86 The TV screen is all blue Favorites Lists What Is Happening Possible Reason What to Do You press the remote GUIDE If you have not added button while the Program Guide is displayed You find that you can apply only the All Chan All Sub or All HD list You try to change the All Chan All Sub or All HD list The receiver displays an ERROR message You try to apply an empty Favorites List The receiver displays an ERROR message A Favorites List does not show channels that you know you have added to it channels to any custom Favorites List you will be able to apply only the All Chan All Sub or All HD lists The receiver will not allow you to change the All Chan All Sub or All HD lists The receiver will not allow you to apply an empty list If you have set the receiver to hide adult c
144. our television viewing more enjoyable e Sub theme You can use this selection to help you narrow the type of program even further The Sub Theme feature is different for each Theme category For example you can seach Movies for comedy or Sports for football e Keyword Use this selection if you want to be specific in your search for example an actor name or description You can search for something to watch just by Keyword This feature also categorizes programs on over the air channels if an over the air antenna is connected to the receiver as described on page 111 You can search for events two ways Select Title to search for the words that appear in the title of a program Select Info to search for words that are in the program description or the title Enter the Keyword s in the Search Criteria Field in one of two ways Use the virtual on screen keyboard to select characters to enter Use the letters printed with the digits on the remote s NUMBER PAD buttons Note See page 20 for information on using these features Chapter 3 Using Themes and Search Using Themes heme 2 News Business Family Kids DAI News Agriculture 4 E Get Results Selecta Selecta Select Theme Sub Theme G et R esults Using Keywords optional Daci Enter keyword Select SEARCH Select Title or Info search criteria Dons Select Press and Exact Match if GetResults SEARCH n
145. out Guide Overview The information in this guide is separated into several chapters to make it easy for you to find exactly what you re looking for e Chapter 1 Introduction gives you a brief overview of DISH services and your new receiver e Chapter 2 Receiver amp Remote Controls explains the basic features of your system and how to use the remote controls front panel buttons and back panel connections e Chapter 3 Finding Programs to Watch describes how to change channels and look for programs e Chapter 4 Pay Per Programs shows you how to order and watch Pay Per View and DISH On Demand programs e Chapter 5 Favorites Lists explains how to create name and use favorites lists e Chapter 6 Locks explains how to set locks and passwords for parental controls e Chapter 7 Interactive TV describes how to use the DishHOME Interactive TV features of your satellite TV system e Chapter 8 Digital Video Recording explains how to use the recording features of your satellite TV receiver to maximize your viewing pleasure e Chapter 9 Record Future Programs shows you how you can record and play back your favorite programs when you want to watch them e Chapter 10 Remote Control Setup contains instructions for programming your remote to control your satellite receiver and equipment like a TV or a VCR DVD Blu ray Disc player e Chapter 11 Receiver Customization shows you how to customize your new receiver e Chapter 12 Conne
146. p D cue Ws on The channel i o four Mode to three digits in Sres throe fimes Changes pultons are iit range of 002 to 125 eae your TV f to indicate ar erate rogramming was channel 010 prog g successful Make sure the remote control has been programmed to operate your TV Press and hold the TV button for three seconds until all four device mode buttons are lit Press the STAR button on the remote control A c N Using the NUMBER PAD on the remote control enter the channel number used for viewing up to three digits in the range from 002 to 125 for example channel 010 5 Press the POUND button on the remote control The TV mode button flashes three times to indicate programming was successful Press the SAT mode button to test the new Auto Tune feature The TV channel changes Enabling and Disabling SAT Auto Tune Note SAT Auto Tune is enabled by default however the channel must be set see Setting SAT Auto Tune Channel 3 VOLUME bo Press VOLUME UP Press and hold SAT for fo en SOLD e OF Press three seconds until CIA POUND all four Mode buttons are lit 1 Press and hold the SAT mode button for three seconds until all four mode buttons are lit 2 Press the STAR button on the remote control Chapter 10 Controlling Other Components 3 Press VOLUME UP to enable SAT Auto Tune or VOLUME DOWN to disable the feature 4 Press the POUND
147. pen to the public commercial establishments or other residential locations Services may not be rebroadcast or performed and admission may not be charged for listening to or viewing any Services If your Services are viewed in an area open to the public a commerical establishment or another residential location we may disconnect your Services and in addition to all other applicable fees you must pay us the difference between the price actually paid for Services and js i applicable rate for such Services regardless of whether we have the right to distribute such Services in such other location Changes in Services Offered We may add delete rearrange and or change any and all programming programming packages and other Services that we offer as well as the prices and fees related to such programming programming packages and Services at any time including without limitation during any term commitment period to which you have agreed If a change affects you we will notify you of such change and its effective date In the event that we delete rearrange or change any programming programming packages or other Services we have no obligation to replace or supplement such programming programming packages or other Services You are not entitled to any refund because of a deletion rearrangement or change of any programming programming packages or other Services J Promotional Offers and Items If a third party such as an independent DISH Netw
148. perate the receiver see page 72 e Infrared IR signals are sent to other devices that you program your remote to control You must have an unobstructed line of sight to the controlled device for these control signals to be recognized REMOTE CONTROL The remote control gives you access to all the features of your dual satellite tuner receiver You can set up the remote to control the satellite receiver and up to three other devices see page 76 These devices can be a TV a VCR or DVD Blu ray Disc player and a third AUX device This section describes how to use the various features on the remote control included with your satellite TV system Satellite Receiver Types of Remote Controls The IR remote control uses infrared IR signals to control the satellite receiver IR signals travel only short distances 60 feet or less and cannot go through walls or other solid objects You must point the remote control directly at the receiver with no objects blocking the line of sight The remote control uses IR signals to control both the receiver and any other devices that it has been programmed to operate You must point this remote directly at the devices you want to control with no objects blocking your lines of sight to them This remote control is identified by the green number 1 at the bottom of the front of the remote control Remote Control OPTIONAL ACCESORY IR UHF Pro remote control uses UHF
149. phone number e mail address or mailing address set forth at the top of this Agreement Please be aware that certain Package Plan Agreements have an optional or mandatory term commitment period and if you cancel your Services prior to the expiration of an applicable optional or mandatory term commitment period certain early termination or cancellation fees may apply C Disconnection of Services In addition to all other rights that DISH Network may have to disconnect your Services DISH Network may disconnect your Services if i you fail to pay any bill in full when it is due ii we receive confirmation that you have received Services or any part of the Services without paying for them iii you otherwise violate the terms and conditions of this Agreement or any applicable Package Plan Agreement iv you transfer encumber or relocate any leased Equipment unless you relocate such Equipment as part of a residential move into an area within which you can permissibly continue to receive such Services v assign or attempt to assign any of your rights duties or obligations under this Agreement or any applicable Package Plan Agreement vi you are receiving Services through a third party billing agent and become ineligible to receive applicable services provided by such third party billing agent or vii you commence any act or filing of bankruptcy or bankruptcy proceedings are commenced against you D No Credits If your Services are cancelle
150. program are specifically designed for a very young audience including children from ages 2 6 This program is not expected to frighten younger children TV Y 7 Directed to Older Children This program is designed for children age 7 and above It may be more appropriate for children who have acquired the developmental skills needed to distinguish between make believe and reality Themes and elements in this program may include mild fantasy violence or comedic violence or may frighten children under the age of 7 Therefore parents may wish to consider the suitability of this program for their very young children Creating or Changing Ratings Locks TV Y7 FV Directed to Older Children Fantasy Violence For those programs where fantasy violence may be more intense or more combative than other programs in this category such programs will be designated TV Y7 FV TV G General Audience Most parents would find this program suitable for all ages Although this rating does not signify a program designed specifically for children most parents may let younger children watch this program unattended It contains little or no violence no strong language and little or no sexual dialogue or situations TV PG Parental Guidance Suggested This program contains material that parents may find unsuitable for younger children Many parents may want to watch it with their younger children The theme itself may call for parental guidance and or the progr
151. r a replacement The remote control may be If the batteries are missing or dead missing batteries the batteries insert fresh AAA size batteries may be incorrectly placed in the If the remote has fresh batteries When you press a button on the remote or the batteries may be check whether they are placed remote control the receiver does not weak or dead according to the label diagram If do what you expect The remote control may be in the not remove them and place wrong mode correctly Press the mode button for the device you want to control You may be using the wrong Make sure you are using the remote control correct remote control for your DISH system Reference Troubleshooting Tables What Is Happening Possible Reason What to Do Your UHF Pro remote control does not work well from far away When you press the remote control POWER button to turn the receiver on the receiver front panel power light does not light up You use an IR extender not a mouse tail and it does not seem to work You may be experiencing UHF interference from objects near your receiver antenna The remote control may be in the wrong mode Other lights are too bright Remote control is not operating properly or the batteries are weak or dead The receiver power cord is not plugged into a power outlet or there may be a problem with the power The remote control s may not be set to the address
152. r automated system or by visiting dish com orderppv or E pease with a live operator at one of our customer service centers an Agent Assist Fee will abp as detailed in Exhibit 1 Pre Pay Promotion customers may only order pay per view Services by calling 877 DISH PPV 3474 778 Appendix Residential Customer Agreement G Accessing the Internet Through Your Receiver Some of our receivers can be used to access websites and information on the Internet DISH Network does not have any control over such websites and information and we do not make any representations warranties or guarantees as to the availability or content of such websites and information including without limitation i the accuracy availability sequence completeness timeliness copyright compliance legality content validity or quality of any such websites or information or ii whether using the software contained in such receivers may result in accessing unintended inappropriate or objectionable content We may change limit suspend disable and or remove your eun to access the Internet using your receiver at any time without notice We may also limit or restrict the websites and information that you may access on the Internet using your receiver at any time without notice H Private Home Viewing Only DISH Network provides Services to you solely for viewing use and enjoyment in your private home You agree that no Services provided to you will be viewed in areas o
153. r the digits of your password Then select OK If the receiver is unlocked you will be prompted to enter a password when you lock it Select Lock System or Unlock System as applicable If you are locking the receiver the receiver displays a message prompting you to enter a password 4 Enter a password using the remote control s NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK 5 Confirm the password by re entering it Then select OK All the parental control locks you have set are now in effect EI 1 e TIPS If the receiver displays a message prompting you to enter a password the receiver is locked If you want to unlock the receiver or any specific lock use the password you created When you lock a rating you also lock all other more restrictive ratings For example if you lock PG 13 rated programs then all programs with the R NC 17 and NR AO ratings are also locked QUESTIONS Why didn t a lock set take effect You have to lock the receiver for any lock you set to take effect See page 49 for details What do do if forget my password If you forget your password you will need to speak with a DISH Customer Service Representative Interactive TV _ Chapter Interacting With Your TV What you ll find in this chapter DISHHOME INTERACTIVE TV CUSTOMER SUPPORT Chapter 7 DishHOME Interactive TV DISHHOME INTERACTIVE TV
154. ram Digital Video Recorder DVR Buttons Pause live TV and play or record programming D ee Shortcut Keys for future use View Satellite Programming Exit out of any menu guide and go back to viewing live TV Number Buttons Enter a desired channel number or navigate through menus Format Format the picture to the desired width to match the program you are viewing System Wizard Press and hold to set up Picture In Picture Ww ww iip receiver and remote control PIP Buttons SWAP PIP POSITION Watch two separate DishHOME programs at once dish Explore interactive TV features in Single Mode Chapter 2 Remote Control TV Mode To use the features described in this section make sure you are in TV mode by pressing the TV Mode button 9 Remote programming is required Press this button for TV Video Switch between TV inputs TV Power top and bottom button Turn TV on off TV Menu Access menu features available on some TVs Volume Control TV volume Mute Turn TV volume on or off Arrows Select Buttons Channel up down on TV navigate TV menus modes and select desired TV option Recall Go back to last channel viewed or input depending on your TV Number Buttons Enter a desired channel number on TV Picture In Picture PIP Buttons Watch two separate programs at once on TVs that support this Note Remote operation is diff
155. rams See page 62 for more details You cannot record DISH On Demand programs e You can prevent others from purchasing Pay Per View programs by using locks see page 47 e Keep an active phone line connected to your receiver so you can order Pay Per View programs with your remote control QUESTIONS e How can I order an event for all my receivers Order on each receiver one at a time using each remote control Make sure there is an active phone line or broadband Internet connection for each receiver Order the event by phone at 1 877 DISH PPV 347 4778 Charges may apply Order the event online at www mydish com ppv Order the event by phone at 1 800 333 3474 DISH Charges may apply e ordered a Pay Per View program but can only see it on one receiver Some Pay Per View programs are restricted to one receiver per account Pay Per Programs Questions e Will be charged more than once for ordering the same Pay Per View two or more receivers If you re using the remote control you won t be charged more than once as long as it is the same exact event for example at the same time or All Day events e Why doesn t my Program Guide show any Pay Per View channels You may be using a Favorites List that doesn t include Pay Per View channels Press GUIDE to open the Program Guide and then press GUIDE again until you see All Chan in the upper left corner of the Program Guide See Chapter 5 Favorites Lists on
156. ress MENU select System Setup and then Local Channels Select Sat Locals Select HD Priority display HD local channels only if available SD Only display SD local channels only HD and SD display both HD and SD satellite local channels or Disable cancel HD Priority default Note Selecting HD Priority will cancel satellite local timers for SD programs Selecting SD Only will cancel satellite local timers for HD programs 4 Select Done Transmit Channel Numbers For information on channel numbers or for a list of digital broadcast stations and their Transmit Channel numbers you can visit the National Association of Broadcasters NAB website at www nab org Note Where Transmit Channel is displayed by the receiver the NAB web page uses the term RF Channel These terms mean the same thing Another good source of local channel information is available from the Consumer Electronics Association CEA web page at www antennaweb org This website provides recommendations for antenna types and pointing directions About Over the Air TV Broadcasts Over the air TV signals are broadcast from stations on the ground while satellite TV signals are broadcast from satellites in space You receive over the air TV signals using an indoor or outdoor antenna instead of the satellite dish You are likely familiar with analog over the air TV signals these are the signals that have been used to broadcast TV for many years New digital over the a
157. ries page 14 Check the remote control address pages 73 and 81 Check the remote control antenna page 14 Adjust the remote control antenna page 74 e Why does my receiver change channels or display menus at random Your neighbor may have their remote control set on the same address Change the address on your remote control and receiver as described on page 72 If that doesn t help you may have to install a UHF attenuator as described on page 75 Heceiver Customization Chapter Personalizing Your Satellite Receiver What you ll find in this chapter e MODULATOR SETUP USING MULTIMEDIA e USING CALLER ID e CUSTOMIZING THE GUIDE AND CHANNEL LISTS e CHANGING LANGUAGES UsiNG CLOSED CAPTIONING e USING DOLBY DIGITAL SURROUND SOUND RESETTING TO FACTORY DEFAULTS SCHEDULING RECEIVER UPDATES m INACTIVITY STANDBY Modulator Setup If you have a TV connected to the satellite receiver with coaxial cables see page 103 you can decide which channel you d like to use to view your DISH programming If you have the system locked then you ll have to enter the password to enable TV1 output on this screen Make sure that your TV can tune to the channel number you pick before you save changes to the settings on this screen ME Tue June 20 64 Select Cancer to cancel your chang the previous screen Receiver Customization Using Multimedia USING MULTIMEDIA Photos Copy pho
158. rnal hard disk drive consider the following e hard disk drive must have a USB 2 0 data connection e capacity of the hard drive should be between 40GB 1 TB e Using a hard disk drive with an external power supply is recommended External hard drives powered only by USB cable s may not function properly with your receiver e Do it yourself expansion kits and expandable storage racks may not be compatible Chapter 11 Using Multimedia Purchase an external e Dedicate the hard disk drive for use only with your DISH receiver do not use the drive for any other purposes such as the backup and storage of computer files Connect the External Hard Drive Select Yes to manage to receiver s USB port the device contents USB 2 0 Hard Drive Under DISH Recordings 6 select Manage Device or Send to Device To use the external hard drive feature Purchase a USB 2 0 hard disk drive from a consumer electronics retailer Connect the drive to one of the receiver s two USB ports making sure to follow any connection instructions that came with the hard disk drive Note Currently the receiver supports having one USB device connected at a time If you have a second USB device such as a digital camera or portable media player connected to the receiver you should disconnect it before connecting the external hard disk drive If the hard disk drive is compatible you ll see a pop up message screen confirming t
159. rness Terrace East Englewood Colorado 80112 Part Number 192137 Printed in the United States of America DISH Network is a registered trademark of DISH Network L L C For information about DISH Network please visit our website at www dish com We acknowledge all product names trade names or corporate names we mention in this User Guide to be the proprietary property of the registered owners Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories HDMI the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC HomePlug is a trademark and registered trademark of the HomePlug Powerline Alliance Inc CON OOH BB WD 10 11 12 13 14 15 16 17 18 19 Important Safety Instructions Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with a dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The w
160. rogrammed to control the TV and VCR if applicable in order for the RECOVER feature to work as described Note 2 The RECOVER feature will first try to tune your TV to channel 3 then to channel 4 and then change to other video inputs with each press of the RECOVER button You may need to press the RECOVER button up to 30 times to recover your satellite TV video If RECOVER has been programmed to use a specific channel then RECOVER will tune the TV to this specific channel first for example to channel 60 Programming the Recover Button When your remote control is shipped from the factory the RECOVER button is set up to restore satellite TV viewing by tuning your TV or VCR to channel 3 or 4 and other input s To use RECOVER with your VCR you may need to program RECOVER with the specific three digit number channel that you use to watch satellite TV programming For two digit number channels use a zero first For example enter channel 60 as 060 The following instructions describe how to program the RECOVER button to tune your TV or VCR back to a selected TV channel Press and hold the Press TV Mode button until ali 9 AR Mode buttons light up Press POUND button will flash Enter the TV Mode button digits of your will flash 3 times Program Remote 2 to channel number control your remote TV Using the Recover Button The following setup is required to use RECOVER e remote control must be s
161. s and provides information on how to find information about your DISH account Ordering Your Programming Packages 4 5 your TV on and press POWEH on the receiver Before you can enjoy your new receiver order your programming packages SYSTEM INFO Press SYSTEM INFO on Call 1 800 333 DISH the receiver make sure and request programming Select Done you can see the System Info screen Press POWER on the front panel to turn on the receiver Press SYSTEM INFO on the front panel to display the receiver s System Information menu on the TV screen Call 1 800 333 3474 DISH and tell the Customer Service Center representative that the system has been installed and you would like to begin receiving services A representative will explain the available programming packages Give the representative information from the System Information screen displayed on the TV as requested The representative will send a signal via the satellite to activate your services This pro cess usually takes just a few minutes If the System Information menu screen is still displayed select Done Where to Find Information on Your Account If you want to know about charges to your DISH account or if you would like to make changes to your programming packages be sure to have your account information handy and choose one of the following e Go to our website at www mydish com and then select My Account e Press MENU on your remote control an
162. s for a valid receiver phone connection e Dial Out If No Dial Out Pending is displayed the receiver does not need to have its smart card records updated e Counters Shows you list of diagnostic counters Use PAGE UP and PAGE DOWN to scroll through the list of counters displayed 2 Select Done Connections Setup Using Troubleshooting Tools Point Dish and Check Switch The Point Dish and Check Switch screens are often helpful to DISH Customer Service Representatives You may be asked to display these screens when you contact DISH Even though there are items that can be changed only change them when specifically directed to do so when speaking to a DISH Customer Service Representative Warning Running the Check Switch test while the receiver has low or no signal will result in incorrect receiver settings and cause you to lose channels Do not run a Check Switch test unless directed to do so by a DISH Customer Service Representative or authorized technician s instructions Installation 1 Press Point Dish 1 MENU Select System Setup then The Point Dish screen appears Installation and then Point Dish Press the MENU button on the receiver front panel or remote control Select System Setup Select Installation A c N Finally select Point Dish This screen shows you information to help maximize your satellite TV signal The bar at the bottom of the screen indicates the signal strength Green shows a
163. s stores Adding this attenuator will help keep out stray UHF signals but it will also cut down how far away you can use the remote control 1 Remove the remote control antenna from the REMOTE ANTENNA input on the receiver s back panel 2 Attach a 10 dB attenuator to the REMOTE ANTENNA Receiver Back Panel Input 7 10 Attenuator 3 Attach the remote control antenna to the g attenuator AU dB 7 Attenuator Chapter 10 Controlling Other Components CONTROLLING OTHER COMPONENTS To use the remote to control other devices such as a TV VCR or DVD Blu ray Disc player tuner amplifier or a second DISH receiver you must first program it to control these other devices You can do this by either following the instructions in Setting Up Using Device Code Tables on page 79 or the Setting Up Using Device Codes Scan procedure described on page 80 Remote Control Modes Use the remote control s mode buttons SAT satellite receiver TV for a TV DVD for a VCR or a DVD Blu ray Disc player and AUX auxiliary for a second TV VCR a tuner an audio amplifier or a second DISH receiver to set the remote control to the right mode for the device To change the mode press the button for the device you want the remote to control The mode button lights for two seconds to show you ve set the remote to that mode Limited Mode You can program your remote control in Limited Mode to keep
164. scan for locals Done anl _ Enter local Check Press MENU and then select to store ees over the air select System Setup channels C tone 3 antenna then Local Channels Go back to Ih installation the Local en selec Channels screen Done Chapter 12 Connecting an Over the Air Antenna Make sure you have your over the air antenna connected to the receiver s TV ANTENNA IN connection Press MENU select System Setup and then Local Channels If this is the first time you have opened the Local Channels screen it will have no channels listed scan for channels by selecting Scan Locals The scan will take a few minutes to complete When it finishes the results will show how many channels the scan found Select OK to go back to the Local Channels screen Note If the channel number says None you have not yet assigned this channel a network affiliation or name The arrow at the bottom left means that there are more channels off the bottom of the screen which you can get to with the ARROW keys if you wish to edit their names or remove them If you want to name the over the air channels continue to the next step If you do not want to name these channels select Done You will then be taken out of the menus and back to watching TV Select a channel and then select Edit Name to modify the way the channel name displays on your screen Use the virtual keyboard on the screen to select the letters of your channel name W
165. sing this setting a compatible TV automatically makes the picture in letterbox format with black bars across the top and bottom of the screen to preserve the correct horizontal and vertical proportions of the wide screen HD image e 4x3 2 is the setting to use on a standard 4x3 TV which does not use internal vertical compression When viewing a 16x9 program on such a TV black bars at the top and bottom will not be displayed and a high definition image will appear tall and skinny Select Done If required set up the HDTV to display in the best format If you are connected using an HDMI cable some HDTVs will automatically adjust the resolution setting to the receiver Connections and Setup Connecting to Your Dish Antenna CONNECTING TO YOUR DISH ANTENNA 1 2 cables Continue with the l Installation Wizard Wait as the system programming the downloads software Select Guide to Select the view the Program Connect receiver remote to the receiver and updates the best resolution Wait while the Guide Live TV to to dish system Select Continue receiver When for your TV receiver connects view Live TV or finished th Select Test to Ethernet Preferences to and Save or Phone establish your preferences 1 Before you can begin connecting your receiver to your dish antenna you must first complete the preceding sections to connecting your TVs to the receiver 2 Connect two RG 6 coaxial cables between the
166. step 5 4 Ifyou selected No Prefix select Done If you selected Prefix Code the receiver highlights the box where you must enter the exact sequence used when dialing an outside line Select Done CONNECTING A BROADBAND INTERNET CONNECTION If you have broadband high speed Internet access at home connect your receiver to your home network You can use this connection to order Pay Per View programming using your remote control if you are not able to connect a telephone line It also provides access to additional content not usually available through your satellite TV subscription Refer to www mydish com getconnected for detailed instructions on methods for making this type of connection 107 Chapter 12 Connecting Using DishCOMM CONNECTING UsiNG DISHCOMM DishCOMM is a robust network technology based on the HomePlug 1 0 standard that allows compatible DISH satellite receivers to send and receive data via the power lines in your home DishCOMM allows one or more receivers to share another receiver s phone connection see step 4 below or to use a DishCOMM Modem connected to the phone line see step 5 below which eliminates the need for a physical phone line connection to a receiver DishCOMM compatible receivers also can use a HomePlug to Ethernet Adapter if it is HomePlug 1 0 or HomePlug Turbo compatible to connect to a broadband home network for additional features See Connecting a Broadband Internet Conne
167. t a promotion that requires you to sign up for and maintain ER and or Paperless Billing and later discontinue AutoPay and or Paperless Billing then you may no longer be eligible for that promotion and you may lose the promotional price D Alterations to Payment Terms If you paid for a monthly subscription other than a Pre Pay Promotion and your account is past due on more than one occasion we may require that you pay for all Services and Equipment before you receive them and you will be deemed to be receiving your Service under a Pre Pay Promotion at which point all terms and conditions of such Pre Pay Promotion will apply to you If you paid for a multi month subscription to any Services and your account is past due for any amount we may convert your multi month subscription to a monthly subscription and we will first apply the amount you paid for your multi month subscription to any past due amounts and then to any obligations you incur in the future E Restarting your Services If yoy do not pay your bill in full by its due date or you at any time otherwise fail neglect or refuse to make timely payment for your Services we may disconnect your Services and in such event we will be wholly relieved from any and all of our duties and obligations under this Agreement If your Services are disconnected for non payment or any other reason DISH Network may require that you pay and you agree to pay before we reconnect your Services all past due
168. t is blacked out in your area then when the timer occurs the receiver may only display an error USING THE TIMERS LIST 2 mU a E 3 Manage timers from the Press MENU and Timer List screen Select select Daily Schedule Select Timers Done wher nished USING THE DAILY SCHEDULE 1 um 9 2 aa Options Daily Schedule M Select Options Press MENU and Select a timer form the select Daily Schedule Daily Schedule list Use the ARROWS to select a future program if you want to Skip or Restore a timer You can also choose to Protect it or view the start early end late settings e To change the start early end late setting select the event within the Timers List e f the program is included in a DishPASS timer you cannot change the start early or end late times on an individual occurrence it must be changed within the DishPASS timer selected from the full event Timers List e Press PAGE UP to see the previous days timers Review these timers if you want to see the result of these timers for example if a timer recorded successfully or why it might have been skipped Record Future Programs Setting Up an Automatic Timer SETTING UP AN AUTOMATIC TIMER 1 T i 2 Create Timer E ee m e Select Options Set Priority Select Create Selacta future Select the frequency if desired Timer Select Priority a and type of timer if desired
169. te will constitute your acceptance of the corresponding bill You B undisputed portions of any billing statement before the next billing statement is issued or you must pay a Late Payment Fee All payments for Services must be made directly by you to us unless we authorize otherwise for example DISH Network shall have no obligation to bins Services for which payment is made by you to a third party or payment is made by a third party on your ehalf Billing Agent Payments Different or other payment and billing terms conditions options and fees may apply when billing is provided through a third party billing agent including without limitation a local telephone company H Early Termination Fees E on your specific Package Plan Agreement you may incur fees for disconnecting your service before the expiration of a commitment period or downgrading your programming below any applicable minimum programming requirement during a commitment period each an Early Termination Fee Please reference your Package Plan Agreement for details regarding any Early Termination Fee that may apply 3 CANCELLATION OF SERVICE A Continuation of Services Your subscription to Services will automatically renew until you cancel your Services or we otherwise disconnect your Services in each case as provided herein or in any applicable Package Plan Agreement B Cancellation Policies You may cancel your Services for any reason at any time by notifying us at the
170. terfere with DishCOMM It is not recommended to use dimmers on the same home electrical circuit as DishCOMM equipment Avoid plugging DishCOMM equipment into GFI Ground Fault Interrupter outlets as they may interfere with network communications When sharing a receiver s built in telephone modem the Caller ID feature must be enabled on both receivers in order to provide the information to the receiver that is not physically connected to the phone line Caller ID service must be active on this line Chapter 12 Connecting a VCR to the TV CONNECTING A VCR TO THE TV W N e Below is an example of how to connecta VCR to your satellite TV system Remote TV receive satellite programming If you turn off your VCR then your TV will not For this installation always leave your VCR powered on so that the TV can uN be tuned to the correct channel to receive satellite programming Note Connecting your TV directly to the satellite receiver provides the best audio and video quality Connect the tuner input of the VCR to an existing wall cable outlet using a coaxial cable Connect a coaxial cable from the output on the VCR to the TV s tuner port Plug in and turn on the VCR and TV Tune the VCR to the TV channel that you use to watch satellite TV programming as set on page 90 Write the channel number to which you tuned your VCR in the previous step on one of the channel stickers Place the sticker on or near the VCR This s
171. that the TV is connected properly to the receiver Make sure that the TV s text mode and S SE Captioning features are turned off Make sure that the TV brightness and contrast are adjusted correctly Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the Point Dish screen as described on page 117 Consult your installer to re aim the dish if necessary to obtain the maximum possible signal strength Note the local weather conditions Heavy rain snow or cloud cover may be interfering with transmission of the satellite signal Remove any snow or other debris which may have collected on the satellite dish Make sure that the TV brightness and contrast are adjusted correctly and that the TV is working properly Make sure that the TV is connected properly to the receiver Check other nearby electrical devices as possible sources of interference Check that all required coaxial cables are in place Check for moisture or water leaking into all connections Dry them out if needed then seal them with coaxial cable sealant Check the length of cable between your dish and receiver If it is greater than 200 feet contact the person who installed your system Make sure the system is properly grounded Reference Troublesho
172. ticker will remind you which VCR channel to use to watch satellite programming The stickers are located in the inside front cover of this guide Set the VCR output to channel 3 or 4 Tune the TV to the same channel that you set your VCR to in step 6 Write the channel number to which you tuned your TV in the previous step on one of the channel stickers Place the sticker on or near the TV This sticker will remind you which channel to use to watch satellite programming The stickers are located in the inside front cover of this guide Connections Setup Connecting an Over the Air Antenna CONNECTING AN OVER THE AIR ANTENNA If you want to receive digital channels from an over the air antenna in addition to your satellite receiver programming connect the over the air antenna into your TV distribution equipment The TV ANTENNA IN on your receiver s back panel can be used to receive and view programming on the connected TV from an over the air antenna e Connect a VHF UHF over the air antenna to the TV ANTENNA port Peel off the black sticker and affix it to the cable close to where it connects to the back of the receiver The stickers are inside the front cover of this guide e For TVs receiving programming from HOME DISTRIBUTION the over the air antenna needs to be connected to your TV distribution equipment When adding this connection the FCC requires that you install appropriate equipment between the over the air antenna
173. tion CED wi wl oan 3 4 Enter password Lock PPV l6 if requested Select Lock Yes for OD Confirm you Press MENU d want to lock or and select Locks unlock the channels by selecting Yes 1 Press the MENU button and then select Locks 2 If the receiver is locked enter the password using the remote control s NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK 3 Select Lock PPV or Unlock PPV 4 Select Yes Make sure the receiver itself is locked as described on page 49 HIDING ADULT CONTENT OR LOCKED CHANNELS When you hide adult channels or locked channels you prevent the Program Guide Themes lists and the Browse Banner from displaying these channels You also prevent anyone from choosing these channels by using the UP or DOWN ARROWS or by directly entering the digits using the NUMBER PAD buttons on their remote control 3 4 Enter password Hide Adult 7 if requested or i Hide Locked 8 Confirm you Select Hide want to hide or Press MENU or Show Adult show the channels and select Locks or select by selecting Yes Hide or Show Locked Press MENU and select Locks If the receiver is locked enter the password using the NUMBER PAD Select OK Select Hide or Show Adult or Hide or Show Locked Aa c N Select Yes Make sure the receiver is locked as described on page 49 Chapter 6 Locking or Unlocking the Front Panel LOCKING OR
174. to retain your Bill of Sale for AN warranty service Any items returned without a copy of the Proof of Purchase will be considered out of warranty What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part EchoStar Corporation and its affiliated companies EchoStar warrant this system against defects in materials or workmanship as follows Labor For a period of one 1 year from the original date of purchase if EchoStar determines that the equipment is defective subject to the limitations of this warranty it will be replaced at no charge for labor EchoStar warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period e Parts For a period of one 1 year from the original date of purchase EchoStar will supply at no charge new or re manufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty EchoStar warrants any such replacement parts against defects in materials or workmanship for the remaining part of the original warranty period Note Parts means items included in this package which may include the satellite dish assembly receiver LNBF remote control or dish mounting hardware It does not include other parts purchased separately What the Warranty Does Not Cover e This warranty does not cover installation of the system
175. tos from select digital cameras and storage devices to the receiver s hard disk drive for viewing on the connected TV options vary by receiver model Now you don t have to pass photos around or have a crowd of people hover around your digital camera Transferring Photos to Your Receiver 3 4 External USB Devices ENS Gres D 6 7 S elect the Getfrom Device 4 f Send Photos option under Press MENU and External USB ied ibis Select the Select After the transfer select Multimedia Devices 5 OM pictures Send Photos process select Connect receiver to a you wantto send to OK digital camera or your receiver other USB supported device using the USB connection Some Cameras and USB multimedia devices may not be compatible Viewing Photos on Your Receiver My DISH Receiver My Photos Ey Select the Select the Select Select Play DUX My Photos under photo folder Slideshow CANCEL ultimedia E My DISH you want to Press the TE options then Press MENU and Receiver VIEW select Play CANCEL button select Multimedia to exit out of the slideshow External Hard Drive You can expand the storage capacity of your receiver s DVR by connecting a compatible external USB 2 0 hard disk drive HDD With the Archiving feature you can transfer programs from the receiver to your external storage device as well as play back programs directly from a connected external drive To choose a compatible exte
176. trol antenna Do not sit an over the air antenna on top of your receiver Install a UHF attenuator See nstalling a UHF Attenuator on page 75 for details Changing the UHF Frequency Using the A B Switch Your optionally available IR UHF Pro remote control has a switch to change from sending both IR and UHF signals to sending only IR The switch comes preset to the UHF position which sends both types of signals but if you have a clear line of sight to the satellite receiver you re controlling with this remote then you can change the setting to the IR position to lessen the likelihood of another UHF remote interfering with yours Remove the battery cover from the remote control Use a small screw driver or a paper clip to carefully change the switch setting typically from UHF the default to IR Put the battery cover back onto the back of the remote control Use the SYSTEM INFO button on the receiver s front panel to access the System Information screen Press and release the RECORD button on the remote control Make sure the System Information screen shows the correct information e Switch position UHF IR UHF Pro e Switch position IR IR only Remote Controls Improving Receiver Control Installing a UHF Attenuator Unwanted UHF signals may interfere with signals from the remote control to the receiver To prevent such interference you can install a 10 dB attenuator available from many consumer electronics part
177. twork may result in interruption or disconnection of Services We may charge you a TV2 Receiver Connection Fee for each dual tuner receiver that is not connected to the same land based telephone line and or a broadband network as detailed in Exhibit 1 F Receiver Alterations DISH Network may through periodic downloads alter the software features and or functionality in your DISH Network receivers provide data and content to DVR products store and remove data and content on the hard drives of DVR products and send electronic counter measures to your DISH Network receivers DISH Network will use commercially reasonable efforts to schedule these downloads to minimize interference with or interruption to your Services but shall have no liability to you for any interruptions in Services arising out of or related to such downloads DISH Network may from time to time cease supporting one or more DISH Network receiver models G Proprietary Components and Software DISH Network receivers and Smart Cards contain components and software that are proprietary to DISH Network and its licensors You agree that you will not try to reverse engineer decompile or disassemble nor will you tamper with or modify any software or hardware contained within any receiver or Smart Card Such actions are strictly prohibited and may result in the termination of this Agreement disconnection of your Services and or legal action H Software License You are licensed to
178. ur device Remote Controls Controlling Other Components Checking the Device Codes Use these steps to find the device code you have set for each remote control mode TV DVD VCR and AUX 1 Press POUND twice Press amp hold the Mode button until all Mode and count the flashes buttons light up Instructions Additional Information 1 Press and hold the mode button until For example hold TV until all of the other mode all the other mode buttons light up and buttons light When you let go TV will flash then release the button The mode button flashes 2 Press the POUND button twice For example if the code is 570 the mode Watch the mode light to determine your button flashes five times pauses flashes code The mode button flashes the seven times pauses and flashes once quickly number for each digit of the device code with a pause between the groups of flashes A quick flash is for zero For AUX mode The first group of For example if the TV code is 570 the AUX flashes tells you what the AUX mode mode button flashes once quickly indicating O controls A quick flash zero before the for TV pauses flashes five times pauses three digit code is for a TV one regular flashes seven times pauses and flashes once flash is for a VCR and two flashes is quickly for a tuner or amplifier For a satellite receiver programmed For example if the receiver address is the AUX mode The AU
179. ur remote control settings to best operate your satellite receiver Changing the Address for Remote Control Because UHF radio signals travel longer distances and can pass through walls a neighbor s UHF Pro remote control may be able control your receiver by mistake To keep this from happening you can change the remote address Also you can use these instructions to change the address on the DISH remote that came with your receiver 1 SYSTEM INFO Press and hold the SAT Mode Enter a number Press SELECT C 69 button until all than the POUND Prac Mode buttons SAT Mode one found in RECORD Press the SYSTEM INFO light up step one button will flash on the receiver and note the Remote Address number 1 Press the SYSTEM INFO button on the receiver s front panel The System Information screen displays on the TV and shows the current Remote Address If you are changing the address for Remote Control 1 write down the Remote Address 2 Press and hold the SAT button on your remote control for about three seconds until all of the mode buttons light up and then release SAT 3 Use the NUMBER PAD buttons to enter any number between 1 and 28 but not the one you wrote in step 1 If you wrote down an odd number in step 1 choose an even number if you wrote down an even number choose an odd number to enter here See page 73 4 Press POUND If you entered the address correctly the SAT mode butto
180. ur television equipment All of your receivers must be located at the same residence and continuously connected to the same land based telephone line and or broadband home network If ou wish to receive Services at two different residential locations you must open a separate account for each ocation unless otherwise specifically authorized by DISH Network You may not directly or er use a single account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residential location and connected to the same land based telephone line and or broadband home network If we later determine that you did we may disconnect your Services and in addition to all other applicable fees you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized tor each DISH Network receiver on your account C Smart Cards Receiver s are equipped with a conditional access card Smart Card inserted into a slot or otherwise installed in such receiver Not all receivers with a Smart Card slot require a Smart Card for proper authorization Smart Cards remain the EE of DISH Network at all times and must be returned to us upon our request Smart Cards are not transferable Your Smart Card will only work in the DISH Network receiver to which it Appendix Residential Customer Agreement was assigned by DISH Network If you report to our customer serv
181. ures on your receiver you might be required to enter information such as the name of a movie when using the Search feature into areas on the screen called text fields There are two basic ways for you to enter this information e Using the On Screen Keyboard e Pressing the remote control NUMBER PAD buttons Using the Virtual Keyboard Use the virtual keyboard letters and numbers to type in the information Use the LEFT RIGHT UP and DOWN ARROWS to navigate around the keyboard on screen Press SELECT to choose each character Using the Number Pad Use the letters printed with the NUMBER PAD digits on the remote control just like on some phones while the highlight is in the field For example when looking for the channel and times to watch Rudy Friml Presents you press the 7 button three times for an R the 8 button two times for a U 3 one time for a D and 9 three times for a Y to type in the word Rudy Satellite Receiver Questions While in the Text Field When the cursor is in the text field Press the LEFT ARROW to delete characters Press FORMAT to backspace without deleting characters 4 Press 0 to enter a blank space such as between words Use the RIGHT ARROW to forward space without deleting characters QUESTIONS e Why does the receiver have two satellite TV tuners With a dual tuner receiver you can use the PIP functions and
182. use the software provided in your DISH Network receiver s as updated by DISH Network its licensors and or its papper from time to time solely in executable code form solely in conjunction with lawful operation of the DISH Network receiver s that you purchased or leased and solely for the urposes permitted under this Agreement You may not copy modify or transfer any software provided in your DISH etwork receiver s or any copy of such software in whole or in part You may not reverse engineer disassemble decompile or translate such software or otherwise attempt to derive its source code except to the extent allowed under any laws You may not rent lease load resell for profit or distribute any software provided your DISH Network receiver s or any part thereof Such software is licensed not sold to you for use only under the terms and conditions of this license and DISH Network its licensors and its suppliers reserve all rights not expressly granted to you Except as stated above this license does not grant to you any intellectual property rights in the software provided in your DISH Network receiver s Any attempt to transfer any of the rights duties or obligations of this license is null and void If you breach any term or condition of this license this license will automatically terminate Stolen Equipment If any of your Equipment is stolen or otherwise removed from your premises without your authorization you must
183. used for long periods of time unplug the power cord from the wall outlet disconnect the lines between the receiver and the antenna and disconnect the telephone line This will provide additional protection against damage caused by lightning or power line surges Tighten all of the coaxial cable connections only by hand If you use a wrench you may overtighten the connections and damage your equipment CAUTION To reduce the risk of fire use only No 26 AWG or larger telecommunication line cord Note to Satellite TV System Installer This reminder is provided to call the satellite TV system installer s attention to the guidelines for properly grounding the system in accordance with the National Electrical Code NEC as referenced in Articles 250 810 and 820 These sections cover the conductor insulation material size length and connection requirements lt Coaxial Cable from Satellite Dish 6 lt Electric Service Equipment Ground Clamps Ground Clamp Antenna Discharge Unit Power Service Grounding Electrode System Grounding Conductors ea T Part Ill Grounding Electrode System NEC Section 820 93 and Grounding Electrode Conductor Proper Care of Your Equipment Always handle the satellite receiver carefully Excessive shock and vibration can damage equipment If the equipment is turned on and needs to be moved unplug the equipment and let it sit for at least 30 seconds before moving
184. ust make all payments in advance of the due date on your bill in order to continue receiving your Services you must also pre pay for all other Services such as pay per view ordered by you or anyone who uses your Equipment whether with or without your permission B Billing Policies Your bills will show the total amount due the payment due date payments credits purchases and other charges to your account You may submit your payment by mail on our website through our AutoPay Bem by calling a DISH Network customer service representative or by any other means that we designate artial payments will be first to the oldest outstanding bill You must make your payment regardless of whether you receive a bill We do not assume the risk of undelivered mail If you send checks or money orders marked with a designation such as payment in full we can accept them without waiving any of our rights including without limitation our rights to collect any other amounts owed by you notwithstanding your characterization of such payment DISH Network does not extend credit to our customers and the Late Payment Fee as detailed in Exhibit 1 is not interest a credit service charge or a finance charge Certain fees and may apply in certain circumstances to your payment for the Services including without limitation those expressly set forth in Exhibit 1 attached hereto and incorporated herein by reference C AutoPay and Paperless Billing If you accep
185. utes Do not disturb or unplug the receiver during this time Wait a few minutes and then try again to enter the password Note The time out feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and gains unauthorized access to the receiver Connect the receiver to an active telephone line or broadband Internet connection Make sure that the telephone line or Internet connection to which you connect the receiver is working properly Note To order Pay Per View programs you must keep each receiver connected to an active telephone line or broadband Internet connection The receiver uses the telephone line to make toll free calls when the phone is not in use or the Internet connection to send purchase information to DISH Ilf you want to reset the receiver to its factory default settings select Yes If you do not want to reset factory defaults select No Reference Troubleshooting Tables Changing Channels What Is Happening Possible Reason What to Do You may have made a Carefully try entering again the channel mistake entering the number you want channel number or the Reset the receiver page 116 channel number you You enter a desired channel entered may be If so Press GUIDE on the remote control and number The channel the channel displayed is the change the Favorties List changes but the new channel closest possible to the is not e
186. vent timer with invalid start or stop times The receiver may not be able to display a program name for a manual event timer The program may have started a little earlier than scheduled or it may have run over its scheduled ending time Hearing a Program What Is Happening The receiver s front panel power light is on and there is a good picture on the TV set but you do not hear any sound You hear a foreign language with a program Possible Reason You may have muted the sound or set the volume so low that you cannot hear it The audio connections may not be properly connected You have selected Dolby Digital Only when there is no Dolby Digital soundtrack You may have set the receiver to select an alternate audio language The program may be in a foreign language Possible Reason What to Do Review the information on manual event timers on page 67 Use the Program Guide or a printed schedule to find the program name Use the Start Early amp End Late options except for a Pay Per View event Use a manual event timer to start any event timer at the times you set yourself except fora Pay Per View event What to Do Check the volume level on the TV or audio device Turn off the mute or turn up the volume as required Check the audio connectors and cables from the receiver to the TV or the sound system Check the TV speakers or the sound system In the Dolby Digital menu select Dol
187. ver to download new software via the satellite signal The download may take several minutes do not disturb or unplug the receiver during this time When the download is done you will be able to use it to order Pay Per View programs If your setup includes a multi dish switch you must run the Check Switch test as described on page 117 Message Number 078 079 080 Possible Reason You may have aimed the satellite dish at one satellite but selected the option for another satellite on the Point Dish screen The receiver is downloading current software The receiver gives you three chances to enter the correct password If you fail to do so the receiver times out and will not allow you to try again for several minutes You may not have connected the receiver to an active telephone line or broadband Internet connection or the telephone line or Internet connection may be defective You may have selected the Reset Factory Defaults option Reference Troubleshooting Tables What to Do Make sure that you have selected the option for the right satellite on the Point Dish screen as described on page 117 Make sure that the cable s for the satellite you have selected is connected to the LNBF that receives signals from that satellite Re aim the satellite dish at the right satellite It is very important for the receiver to get the latest software to function properly The download may take several min
188. vice see the Advance Exchange Program below 5 Returned equipment must be packaged properly using either the original shipping materials or the packaging in which the replacement equipment is shipped Include a copy of the Bill of Sale Any items returned without a copy of the Proof of Purchase will be considered out of warranty Follow the instructions given to you by the Customer Service Representative Write the RA number in large clearly visible characters on the outside of the shipping box that you use to return the equipment To avoid confusion and misunderstandings shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense DISH Network s Exchange Programs DISH offers two options if you need to replace your satellite receiver equipment or its accessories Advance Exchange Program The Advance Exchange Brio allows you to have replacement equipment shipped immediately to you depending upon where you live it could take three to five business days Along with replacement equipment you will receive a prepaid shipping label and instructions on how to return the original equipment The APRN charge for receiving replacement equipment and returning the original equipment is a one time fee based on DISH Network s competitive bulk shipping rates additional charges may apply outside of the continental US This fee will be charged to your billing account or your valid credit card I
189. xactly the channel you channel you entered Enis If a Favorites List other than All Chan is applied the receiver will skip channels that are not on the applied list If you entered the number for a channel that you have not subscribed to the receiver will change to the channel and display a If you want to subscribe to a channel go to message indicating it is not www mydish com and select My Account part of your subscription select the Customer Support option from the When changing channels If a Favorites List other than receiver s menu or call the Customer Service using the Program Guide All Chan is applied the Center at 1 800 333 3474 DISH Browse or other channel lists receiver will skip channels Press GUIDE on the remote control and press some of the channels you that are not on the applied it again until it says All Chan at the top of the subscribe to are not listed list screen If you have set up the Change the Hide Adult or Hide Locked setting receiver to hide adult to include these channels in the Program channels or to hide locked Guide and other channel lists channels these channels are not displayed in the Program Guide or other channel lists Remote Control Use the receiver front panel Control Buttons to control the receiver until you find the remote If the remote You cannot find the remote control control is permanently lost or too damaged to use call the Customer Service Center to orde
190. y different than the unit shown above Satellite Receiver Using the On screen Menus USING THE ON SCREEN MENUS The menus make using the receiver and selecting programs quick and easy Use the menus to control the receiver and to use its features such as setting parental controls and locks choosing a program to watch or creating a Favorites list Open and Close Menus You can open the menus in either of two ways e Press the MENU button on the receiver front panel or remote control to open the Main Menu then access any of the other menus from the Main Menu e Use the following buttons on the remote control Press GUIDE to open the Program Guide Press THEMES LEFT ARROW when watching a program to open the Themes and Search menu Press BROWSE RIGHT ARROW to display the Browse Banner To close a menu screen and return to watching a program press VIEW LIVE TV Highlighting Menu Options Use the remote control ARROWS to move the on screen highlight to the menu option When you move the on screen highlight the name of the menu option becomes orange Selecting Menu Options When you select a menu option that option takes effect right away You can select a menu option in either of two ways e Move the highlight to the menu option using the remote control ARROWS Then press the SELECT button In the example the option for the Program Guide is highlighted e If the option has a number next to it press the
191. y turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Signal Strength Present at the Television The software based attenuator within the satellite receiver will limit the signal present at your television set to below the FCC signal strength limit of 75 6dBuV If you choose not to enable the attenuator you must ensure that the signal strength present at the TV set does not exceed 75 6dBuV Connecting to an Over the Air Antenna In order to receive local broadcast channels you may wish to install an over the air antenna into your over the air tuner or TV distribution equipment There are many devices that allow you to connect your antenna to your in home distribution system such as splitters and amplifiers You must be careful to meet certain FCC regulations with respect to the isolation between the antenna port and the network port of your system It is recommended that you purchase a splitter or amplifier with the correctly specified isolation from your local satellite television retailer Receiver Information Write the following information in the spaces provided below You may ne
192. you can choose from the following options e Stop Recording Manually The receiver will record until you press STOP e Extend End Time You can extend the stop time for the recording This option is useful for programs that might run overtime like sporting events or awards shows e Create a Recurring Timer You can set up a timer like the one described in Setting Up an Automatic Timer on page 67 e Record the Entire Event The receiver stops recording at the end of the event This selection is available only if the receiver was tuned to the channel at the beginning of the program Note If you tune a program after it starts you can record only the part of the program after you have tuned to it Digital Video Recording Grouping and Sorting Recorded Programs GROUPING AND SoRTING RECORDED PROGRAMS 1 Press DVR two times or press DVR and select My Recordings 2 Choose a group or sort option to help you quickly find the program you want to watch e To group programs into folders select Group then select a Group Option e To sort programs by name date or other categories select Sort then a Sort Option The My Recordings list re arranges itself to match your sorting or grouping selection e f you have a program paused press PLAY to watch the program Also press PLAY to switch from forward or reverse to play e Press VIEW LIVE TV to catch up with the program as it s showing now e f you would like to store
193. ype of power source indicated on the marking label Unplug the receiver power cord by gripping the power plug not the cord Do not overload wall outlets or extension cords this can result in a risk of fire or electrical shock Never insert objects of any kind into the receiver through openings as the objects may touch dangerous voltage points or short out parts This could cause fire or electrical shock 20 21 22 23 24 25 26 Do not locate the antenna near overhead light or power circuits or where it can fall into such power lines or circuits When installing the antenna take extreme care to avoid touching such power lines or circuits as contact with them can be fatal Do not attempt to service the receiver yourself as opening or removing covers may expose you to dangerous voltage and will void the Limited Warranty Refer all servicing to authorized service personnel Unplug the receiver from the AC power outlet before cleaning Do not place the receiver in an enclosure such as a cabinet without proper ventilation Do not install the receiver in any area where the temperature can be less than 40 F or more than 113 F If the receiver is cold to the touch do not plug it in immediately Let it sit unplugged at room temperature for at least 45 minutes before plugging it in Use an outlet that contains surge suppression or ground fault protection During an electrical storm or when the receiver is left unattended and un

Dish 612c User Guide

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