Digi Tech CO408 User's Manual
Contents
1. Call pickup Answering a call at one telephone when it is ring ing at another telephone Call transfer Transferring a call from one station to another The transfer can be screened i e you find out who is calling and announce them to the party being called or unscreened i e you transfer the call without identifying the calling party to the called party 20 Central message desk A station that has been assigned to con trol message waiting lights and deliver messages to other stations in the system Class of Service programming Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations D Departmental station operation The operation of stations that are organized into departments Direct Inward Station Dialing DISD This feature allows an outside party to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Using one button to place intercom calls the button is sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station 33 Do not disturb mode that disables incoming call ringing and intercom calling Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial Dynamic line button System temporarily assigns a normally unassigned line to an2. 22 Transferring Recalls A Secondary Attendant Telephone 24 Using This Supplement 1 Voice Mail Transferring Calls To 22 36 Notes Notes Notes This manual has been developed by Comdial Corporation the Company and is intended for the use of its customers and service personnel The information in this manual is subject to change without notice While every effort has been made to eliminate errors the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein The information contained herein does not purport to cover all details or variations in equipment nor to provide for every possible contingency to be met in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently for the purchaser s purposes contact Comdial Customer Service Department Charlot tesville Virginia 22906 COMDIAL Charlottesville VA 22906 7266 ae ey ceMuG o01 Printed in U S A GCA 70 228 01 1 92
3. for all of the people in your group Transferring some calls to a voice mail system provides an easy efficient way for callers to record lengthy messages to be retrieved by individual station users later You can program your attendant s telephone so that you will be able to transfer calls to voice mail by pressing a single button known as the Transfer To Voice Mail autodial button program a Transfer To Voice autodial button at your telephone press ITCM e dial press programmable button for Transfer To Voice Mail autodial button location e dial 6 e dial extension number of the voice mail station port e press SPKR to end Label button location To transfer calls to the voice mail system e while on a call press preprogrammed Transfer To Voice Mail autodial button dial extension number of party to receive voice mail message The system will automatically dial into voice mail and direct the message to the appropriate voice mail location for later retrieval 22 Programmable Ons 23 Ihe Attendant Features Transferring Recalls To A Secondary Attendant Telephone The system installer can arrange for another telephone station 12 to serve as a secondary attendant location When this feature is enabled through programming incoming calls ring at the regular or prime attendant s station but recalls from unanswered transfers or timed hold
4. Transfer Calls Using Your Telephone For Conference Calls Using The Other Telephone Features Sending And Receiving Non Verbal Messages Using The Auxiliary Jack Programming Your Telephone Using Your Quick Reference Guide Troubleshooting Your Telephone Creating LCD Response Messages When you are busy or are away from your desk you can set a message at your telephone that will be received by any LCD speakerphone within your system Your system provides two default messages Back at and Call In addition you can add eight customized messages or you Can create up to ten messages if you choose not to use the two default messages Note If you intend to create a response message to a voice announce remember that this is also a message and that it uses one of your message locations To store the LCD messages proceed as follows e write your messages on the chart on page 5 each message can have up to 16 characters e usethe letter code table on page 4 to assign a number to each let ter write these numbers on the chart line beside the message letters press ITCM e dial 0 5 e dialamessage location number 1 0 dial to clear current message e compose your messages by dialing the two digit codes that relate to the letters dial to save message dial next location number to clear it two
5. announce blocking A telephone can be set to block voice calls sent to it over the speaker Z Zone paging Paging through the intercoms of some stations or departments in the system 35 Abbreviations LCD Display iv Alarm Reporting 20 Attendant Features Programming The 2 Clock System 14 Direct Inward Station Dialing 6 GOSSA RN eee seca T TE 33 LCD Display Abbreviations iv LCD Dispalys Understanding 25 LCD Messages Creating 2 Music On Hold Feature Setting The 10 Naming The System Telephones 7 Night Transfer Of Ringing Mode Setting The 12 Programming The Attendant Features 2 Secondary Attendant Telephone Transferring Recalls To A 24 SMDAPHBOUE witb Hid er rl qui bp 15 station Names c cs Se d e C E ee 7 Station Message Detail Accounting SMDA Printout 15 System Speed Dial Numbers Storing The 16 System Telephones Naming 7 System Clock Setting The 14 System Alarm Reporting 20 Transferring Calls To Voice Mail
6. by class of service programming In order to review the system alarms the attendant can command the system to present alarm codes on the station display When this feature is provided a flashing appears on the first line of your telephone s LCD to indicate that new alarms are present Itisa good idea to write down which alarms are displayed so that you may report the nature of the alarms to your system installer To display alarm codes e press and hold for 5 seconds The following status reports will be displayed Station disconnected from station port for more than five minutes Month day station port number and station exten sion number are shown Display shows Mo Da Pxx xxxx A Communications difficulty between a station and the common equipment The number of parity errors up to 256 and the af _ fected station port are shown Display shows xxx PARITY Pxx Data printer off line Display shows PRINTER OFF LINE You may press 0 to cancel the alarm report displays After the information has been shown on the display the disappears until another alarm occurs 20 Ine Attendant Features HESPERIA eee EXIT PRINTER OFF LINE COMDIAL CD CDD 21 FeO I CO Transferring Calls To The Voice System AS the attendant you will not always have time to hand write messages
7. digit codes for the message and to save e repeat previous step until all messages are stored press SPKR to end Example Create a message that will read as TAKE MESSAGE and program it into message location number 3 press ITCM dial 05 dial 3 dial 81 21 52 32 12 61 32 73 73 2 TAKE space MES SA dial and press SPKR to end 1 41 32 G E Features When you are finished creating and programming messages fill in the list on page 5 of this guide Make a list of the stored messages and their location numbers and give each station user a copy LCD MESSAGE TAKE MESSAGE DIGITECH COMDIALC CD Continued on the following ne Features Letter Code Table CHARACTER CODE CHARACTER CODE CODE CHARACTER P AE EI ob J3 C m N ON N N NN N en c2 u 56 05 06 08 09 00 6 M NM NR E m tw lt 4 pet 0 ON ON mj N N N ME en 6 1 e Sce emm Wem p ro or LCD Message List FX RN PN Code Message Letter Codes 0 Haee meS
8. hold can be enabled and disabled through the attendant s station To set the music on hold feature press ITCM e dial 04 press A 1 top left hand programmable button to alternate the feature on and off dial 1 to enable dial 2 to disable Note Associated light will turn on when music on hold is provided and turn off when the feature is disabled press SPKR to end 10 Anueriuciiur catre Frogramrming tne Features Setting The Night Transfer Of Ringing Mode The day or normal ringing assignments of incoming lines can be trans ferred to a particular station or stations for off hour or special purpose answering such line station ringing assignments are made through class of service programming Additionally stations can be arranged through class of service programming to answer any ringing outside line The ability to answer a line from any station is also enabled through the night transfer of ringing mode To set the night transfer mode e press ITCM e press Al top left hand programmable button to alternate fea ture between on and off lor dial 1 to enable dial 2 to disable Note Associated light will turn on when night transfer is active and will turn off when the feature is disabled e press SPKR to end Because Night Transfer is a commonly used feature you may wish to program a button to serve as the
9. idle line button for certain call handling operations E Exclusive hold Only the telephone placing the call on hold can retrieve it Executive override Breaking into a conversation at a busy called telephone This intrusion is announced by several quick tone bursts over the conversation H Handsfree answer inhibit A telephone can be set to block voice calls sent to it over the speaker Hookflash Action that occurs when the TAP button is pressed Needed for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call K Keypad Buttons 0 through 9 used for dialing L Last number redialing Automatically dialing the last number dialed Messaging Turning a telephone lamp to let the user know that a message awaits pickup and leaving a message on the dis play of a telephone that gives information on your status Mute A fixed feature button that keeps a distant party from hearing your conversation This button also lets you adjust the telephone display contrast from light to dark N Night transfer Transferring incoming calls to a particular sta tion s for off hour answering P Personal ringing tones A telephone can be arranged to ring in one of six distinctive tones 34 Prime line line designated to a particular telephone and matically selected when the handset is lifted Programma
10. 05 Pressing SPKR when your station XXXX 77777 is idle causes your extension ber port number and station name to show up in the display X extension number Y port number Z station name 30 Display Type When Displayed Station Name Programming STATION NAME STATION NAME STATION NAME XXXXXXX After you press ITCM 0 6 After you dial number of station to be named if station is already named a name will appear in Line 2 the name will be removed if you press AS you press two digit number codes corresponding to letters in the station name the letters will appear in Line 2 of the display X station name System Alarm Reporting Tue 1 3 05 Optlons NEXT EXIT MM DD PXX NEXT YYY PARITY PXX NEXT PRINTER OFF LINE After you press and hold for five seconds the display will remain unchanged if there are no system alarms to report After you press and hold for five seconds one of the folowing will appear When there has been a station dis connect MM month PXX station DD day When there has been communica tions difficulty between a station and the common equipment When the printer has been taken off line 31 Display Type When Displayed System Clock And Calendar Tue 1 3 05 Always displayed as top line of display NOTE
11. DIGITECH Digital Telephone System Attendant s Supplement COMDIAL Made right in the USA This user guide is applicable for the following system and telephone models System Models C0408 C0816 and C1632 with software release 10 SW 10 or later Telephone Model 7700S Rev I and later 77148 Rev I and later 7114X Rev I and later Table Of Contents LCD Display Abbreviations iv Using This Supplement 1 Programming The Attendant Features 2 Creating The LCD Response Messages 2 Direct Inward Station Dialing 6 Naming The System 7 Setting The Music On Hold Feature 10 Setting The Night Transfer Of Ringing Mode 12 Setting The System 14 Station Message Detail Accounting SMDA Printout 15 Storing The System Speed Dial Numbers 16 System Alarm 20 Transferring Calls To The Voice Mail System 22 Transferring Recalls To A Secondary Attendant 24 Understanding The LCD Displays 25 Glossary Of Terms 33 IndeX 524502429 RN AN 36 iii LCD Display Abbreviations LCD Display Ab
12. Date and time are set by attendant as part of system programming Setting the System Clock and Calendar SET CLOCK After you press ITCM 01 this appears in the display SET CLOCK After you enter two digit codes YYMMDDhhmm for year month day hour and minutes this appears in display YY z year hh hour month mm minutes DD day SET CLOCK After you enter the clock and calendar information Line 2 will go blank Press SPKR to save Transfer Recall Recall S118 Line 2 When a timed transfer recall oc Send Hold Ans curs display shows line being held and recalling telephone 32 Glossary A All call paging Paging through the intercoms of all stations in the system Assist button button that you can program that will let you send a message requesting assistance to the LCD of another telephone Automatic callback System will ring a calling telephone when a busy called telephone becomes idle Automatic dialing or Autodialing Using programmable but tons to store numbers for one or two button dialing Automatic redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes C Call forward Designating another telephone to receive inter com calls normally directed to the user s telephone Call park Placing an active call at a particular telephone in sys tem hold park orbit and retrieving it by any telephone
13. Night Transfer button To do this e press ITCM dial e press one of the programmable buttons e press ITCM e dial 03 e press SPKR to end To set the Night Transfer Of Ringing mode simply press the Night Transfer button you ve programmed To return ringing to the attendant s station press the Night Transfer button again 12 Ww ALLS Ww CEOs utTA T F F 419 13 WAT 2 4 ARS OT Wu Setting The System Clock The system clock can be programmed to maintain current date and time information This information is provided to the LCD speakerphone for display To set the system clock from the attendant s station e press ITCM e dialx 01 e dial two digits 00 99 for year e dial two digits 01 12 for month e dial two digits 01 31 for day e dial two digits 00 23 for hour e dial two digits 00 59 for minutes e press SPKR to end 14 ie LeeLee M FINE EEO IRI OW II LU Station Message Detail Accounting SMDA Printout If your system is connected to a printer you can command the system to print several different types of reports and to delete all stored SMDA records To print an SMDA report press ITCM e dial 07 Choose report to be printed dial 1 for station report dial 2 for line report dial 3 for SMDA department report dial 4 for acc
14. SAGE 1215232214222 2 973 0 HOLD 1742 9332 819229 byle 05 UNLE CALL 439 353 lt 2232 52 ST 5222212 XK e 7 2 E V Direct Inward Station Dialing The direct inward station dialing DISD feature allows an external party to call an intercom station directly without assistance from the at tendant 1 the call is made over a line programmed for that purpose As the system attendant you may instruct callers to make DISD calls when necessary For example if a caller regularly dials a number that rings at the attendant s station for service you may give the caller the DISD line number and the extension number associated with the station he is trying to reach Future calls from the caller to a specific party will not have to be serviced at the attendant s station although a ring no answer or busy condition at the called party s station will result in the system s handling the call in another manner described below When a caller makes a DISD call from an outside line he or she will in itially hear ringing The system will answer the call with a DISD con tinuous dial tone the caller can then dial an extension number If called station is idle a tone is sounded and called station rings If the call is answered by another station user the caller can ask for transfer to desired
15. be stored 32 digits maximum press HOLD to store pause if required press TAP to store flash if required press TRANS CONF to save number e repeat above steps beginning with choice of storage location to store next number e press SPKR to end 16 entem TRA TA 5 ic T CALUCS AWATA Programming The Attendant Features System Speed Dial Numbers Record system speed dial here Copy this sheet if you need more record space Number Loc E AUGUIN System Speed Dial Numbers Record system speed dial here Copy this sheet if you need more record space NEM LA cg qc E ded ME Elus d NEN NE NENNEN J 07 Features System larm Reporting Occasionally the DXP system will fail to communicate with a par ticular station it could be that the station has been disconnected from its station port or that the system data printer is off line When the sys tem experiences these disruptions an alarm signal will display at the attendant s station or any LCD speakerphone when provided for
16. be up to seven letters in length and will show up in the user s display and or in the called party s dis play Typical names could be SRVC MKTG 1 K SMITH Name the system telephones as follows e useletter code table page 8 to compose names for all telephones requiring them up to seven letters per name is allowed e press ITCM e dial 06 e dial the station number of the telephone to be named 10 57 dial to clear current entry e dial two digit codes that correspond to letters in name e dial to continue entering station names repeat above steps beginning with station selection 10 57 e press SPKR to end e record names on page 9 ry Pes AMOINA I Vein ve Code Table vx Q ES S lt lt o Q I PU CUVITEHIEIM AMAO RACI I CALUL CO Station Names Record telephone names here Copy this sheet if you need more record space eq NEN DESO NENNEN es S FE NUM HUN SPINE E ct lt id PVC Ua co Setting The Music On Hold Feature Music that is provided to outside lines while those lines are on
17. ble buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or feature codes or other special purpose dialing requirements Pulse Tone switching Changing from pulse rotary dial signals to tone DTMF signals R Response messaging Responding non verbally to a calling sta tion by pressing a programmed button that sends a message to the calling station s display Ringing line preference An automatic connection to any out side line ringing at the station when the station handset is taken off hook S Saved number redialing Saving a last manually dialed number for later autodialing Secure off hook voice announce A private announcement that can be made to a busy party which they hear through the receiver of their handset Speed dialing Autodialing using the keypad buttons Speed dialing can be station calls personal and accessed by only one specific user or system calls numbers used and accessed by anyone in the system System alarm reporting Allows you to view through an LCD telephone display the various system alarms and the stations with which those alarms are associated T TAP Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Tone call A ringing intercom call Trans Conf A fixed feature button that allows you to transfer outside calls and set up conference calls V Voice call A verbal intercom call Voice
18. breviations This chart identifies the abbreviations that appear in your LCD display FEA Feature ING S followed by a number Station DIAL Speed Dial END Send Transfer ET Set SOHVA Secure Off Hook Voice Announcement Voice Announce Block oice Ann Block Voice Announce Block iv bine Using This Supplement To help you use your attendant s telephone to its fullest capacity this supplement to the DigiTech system user s guide describes the attendant s telephone and tells you how to use it You can program special features on your telephone that are unique to attendant station operation The instructions for programming these fea tures are included in the section titled Programming The Attendant Features For your convenience a display summary a glossary of terms and an index are included in the back of this supplement The operation sections of the accompanying user s guide define often used features and provide instructions for their use Please refer to the following sections of the user s guide publication GCA 70 220 or GCA 70 221 provided separately for more information about your telephone s basic functions Knowing Your Telephone Understanding What The Lights Mean Using Your Telephone To Answer Calls Using Your Telephone To Make Calls Using Your Telephone To Place Calls On Hold Using Your Telephone To
19. he number 9pp18049782200 Programming System Speed Dialing SYSTEM SPEED After you press ITCM 02 this appears in the display SYSTEM SPEED DIAL After you enter location this ap PRIME LAST USED Pears in display SYSTEM SPEED DIAL Alter you enter to clear this ap LINE pears in display SYSTEM SPEED DIAL Display after you enter the line DIGITS number SYSTEM SPEED DIAL Display after you dial the number 9pp18049782200 Saved Number Redial Tue 1 3 05 When a number is saved display Last No Saved shows that feature is active When saved number is dialed display shows selected line then shows dialed number 29 UIIUCTO UTIUITIg TIC LUU Displays Display Type When Displayed Service Observing Service Observe When using service observing the 12 14 names extension numbers of two stations show up in display Station Message Detail Accounting SMDA Printout SMDA REPORTS After you press ITCM 07 this appears in the display The fol lowing report names will appear in Line 2 as you enter the number corresponding to each one Station report 2 line report 3 SMDA department report 4 account code report 5 automatic reports 6 print all reports 7 delete SMDA reports 8 number of free records remaining in system 9 abort printing 0 Departmental Call Distribution Report DCD Station Identification Tue 1 3
20. how the queuing arrangement When line is selected for calling or when ringing line is answered Lines can be programmed to dis play numbers or names i e WATS 27 emot I er ber Feet eg RP REN oe Sof INI Be Display Type When Displayed Display shows when feature is ac tive Music on Hold Tue 1 3 05 After you press ITCM 04 MOH ENABLED Line 2 will display MOH DIS ABLED if music on hold feature 05 is off Tue 1 3 After you press 2 to disable press MOH DISABLED 1 to enable feature press A1 to al ternate feature on and off Night Transfer of Ringing Tue 1 3 0 After you press ITCM 03 NIGHT XFER OFF Line 2 will display NIGHT XFER ON if feature is enabled Tue 1 05 After you press 1 or 1 to enable NIGHT XFER ON A press 2 to disable feature press A to alternate feature on and off Paging Tue 1 3 05 Display for zone paging paging Zone Page X some stations Tue 1 3 05 Display for all call page paging Call all stations Tue 1 3 05 Display when answering page Station Name Station Name station originat ing page 28 Display When Displayed Programming for Autodialing and Station Speed Dialing Tue 1 3 05 After you press ITCM 1 this Location appears in the display Tue 1 3 05 After you enter location this ap Line pears in display Tue 1 3 05 After you enter line this appears Number in display Tue 1 3 05 Display after you dial t
21. ount code report dial 5 for automatic reports dial 6 to print all records dial 7 to delete SMDA records dial 0 2 for Departmental Call Distribution report dial 8 to obtain the number of free records remaining in the system appears in LCD display dial 9 to abort printing press SPKR to end ZALULUTIUCUI ILI Cceatuul v Storing The System Speed Dial Numbers You can store up to 99 system speed dial numbers at your attendant telephone that every system user can access from his or her telephone Typically these are numbers that are frequently called by many dif ferent users and emergency numbers that you want readily available to everyone Distribute a list of these stored numbers to the system users for their reference To program system speed dial numbers from the attendant s station e press ITCM e dial 02 e dial 01 99 to choose storage location e dial to clear current entry e choose line that is to be used dial 90 forno line assignment system will choose last line used at calling station or prime line if one is assigned to calling station press buttons Al A14 for lines 1 14 or dial 01 14 press buttons B2 for lines 15 16 or dial 15 16 or or dial 91 94 for line groups 1 4 press ITCM for intercom line press HOLD then press buttons A1 8 for lines 17 24 or dial 17 24 e dial the number to
22. recalls will ring at both attendant stations simultaneously Neither the prime attendant nor the alternate attendant can program the feature directly only the installer through class of service programming can enable or disable the alternate attendant 24 unaersianaing 1ne LCD vispiays Display Type When Displayed Assist Tue 1 3 05 This preprogrammed message ap Assist JANE pears in the display to which it is sent Either a name or a station number can be entered Automatic Callback Tue 1 3 05 When waiting for a busy Camp On S118 telephone to signal that it has be come idle the display shows that the feature is active Automatic Redial Tue 1 3 05 Display shows that feature is ac Auto Redial tive Call Costing Tuei Call Cost When you push HOLD button after making a call if programmed call cost appears in display e Call Forward Tue 1 3 Display shows extension number Fwd To S122 d of telephone to which call is for warded Call Messaging Tue 1 3 05 Display prompts for message Message Entering a keypad digit 0 9 causes a message to be displayed Example Tue 1 3 05 Back At 25 LUU LISDIays Display When Displayed Call Timer 9782200 Begins during dialing and disap Call Time 1 57 pears after hang up To recall display for la
23. st com pleted call press HOLD key Calling Station Tue 1 3 05 The display shows extension Statlon 122 number or name of calling telephone Conference Calls Line 2 Line 1 When conferencing with lines Call Time 1 27 this shows up in display BOB JILL When conferencing with other PETE JANE stations the display shows the numbers of the stations Dialed Numbers Tue 1 3 05 The display will show all dialed 200 numbers or names along with any dialed codes Tue 1 3 05 200 Station Line 4 Initially the display shows ARDL SAVE TIMER the line number and then Line number you dialed Then after approximately 1 9782200 minute the call time will ap Time 157 pear in the bottom line 26 Display When Displayed Display Contrast Adjustment Tue 1 3 05 Contrast Level X Do Not Disturb Tue 1 3 05 Do Not Disturb Hold Recall Recall L2 Hold Ans Last Number Redial 5552222 ARDL SAVE TIMER Line Queuing Tue 1 3 05 Camp On L1 Tue 1 3 05 Camp On G1 Line Selection Line 2 ARDL SAVE TIMER Display after holding down Mute button for five seconds X 0 through 7 Display shows Do Not Disturb when feature is active When a timed hold recall occurs display shows the recalling line When last number dialed is redialed display shows dialed number When queuing for a line or line group the display will s
24. station If ringing stops and dial tone sounds again the caller can dial another extension number If called station has call forward feature set forward station rings If called station is busy call is placed on hold and camped on at busy station If camp on is not answered within a transfer recall timeout period busy tone is given followed by a DISD dial tone Note The system will return the caller to DISD dial tone two additional times and then drop the line If called station is busy butis part of a hunt group DISD call is routed to idle station in hunt group if available otherwise the call is camped on at dialed station Hunt group is not followed when caller hears ringing but receives no answer If an invalid extension number is dialed an error tone is sounded before DISD dial tone is returned caller can redial If mistake in dialing is made caller can dial for new DISD dial tone Note The system will return the caller to DISD dial tone two additional times and then drop the line Ifextension number dialing is not completed within the programmed dial time limit call is routed to DISD assist station if available otherwise the line is dropped DEEA VENE w r Naming System Telephones If you have an LCD speakerphone this feature lets you know who is calling you You can assign either a personal name or a group name to each system telephone This name can
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