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Dell R300 User's Manual

1. The sensor returns to a normal state but fails again resulting in a new SEL entry e The system is reset and new error events are detected e A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the screen to notify you of a possible problem with the system Table 1 3 lists the system messages that can occur and the probable cause and corrective action for each message K NOTE If you receive a system message that is not listed in Table 1 3 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Table 1 7 System Messages Message Causes Corrective Actions Alert DIMM1_A and If morethan one DIMM Check other system DIMM1_B must be populated with a matched set of DIMMs if more than one DIMM is present The following memory DIMMs have been disabled 34 About Your System is present DIMMs must be installed in matching pairs messages for additional information for possible causes For memory configuration inform
2. K NOTE Systems shipping in China are not equipped with TPM Disregard any TPM options listed in the System Security Screen Table 2 8 System Security Screen Options Option Description System Password Setup Password Displays the current status of your system s password security feature and allows you to assign and verify a new system password NOTE See Using the System Password on page 57 for instructions on assigning a system password and using or changing an existing system password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature NOTE See Using the Setup Password on page 59 for instructions on assigning a setup password and using or changing an existing setup password Using the System Setup Program 53 Table 2 8 System Security Screen Options continued Option Description Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start up To lock the system password assign a setup password in the Setup Password option and then change the Password Status option to Locked In this state you cannot change the system password using the System Password option and cannot be disabled at system start up by pressing lt Ctr gt lt Enter gt To unlock the system password enter the setup password in the Setup Password field and then
3. Retry the BIOS update If problem persists see Getting Help on page 165 Remove NVRAM_CLR jumper See Figure 6 1 for jumper location See Troubleshooting System Memory on page 135 See Troubleshooting a Diskette Drive on page 138 See Troubleshooting a Diskette Drive on page 138 About Your System 35 Table 1 7 System Messages continued Message Causes Corrective Actions Diskette subsystem reset failed Drive not ready Error Remote Access Controller initialization failure Error 8602 Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors Fatal Error caused a system reset Please check the system event log for details Gate A20 failure General failure 36 About Your System Faulty diskette tape drive controller Diskette missing from or improperly inserted in diskette drive The Remote Access Controller failed to initialize The mouse cable connector is loose or improperly connected or the mouse is defective A fatal system error occurred and caused the system to reboot Faulty keyboard controller faulty system board The operating system is unable to carry out the command See Troubleshooting a Diskette Drive on page 138 See Troubleshooting a Diskette Drive on page 138 Ensure that the Remote Access Controller is properly installed Check the connection from mouse cable
4. 1 Re enter the time and date through the System Setup program See Entering the System Setup Program on page 45 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program See Entering the System Setup Program on page 45 If the date and time are not correct in the System Setup program replace the battery See System Battery on page 111 If the problem is not resolved by replacing the battery see Getting Help on page 165 K NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery 132 Troubleshooting Your System Troubleshooting Power Supplies Problem e System status indicators are amber e Power supply fault indicators are amber e Front panel status LCD indicates a problem with the power supplies Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Entering
5. NOTICE Clearing the TPM will cause loss of all encryption keys in the TPM This option will prevent booting to the operating system and will result in loss of data if the encryption keys cannot be restored Be sure to back up the TPM keys prior to enabling this option When set to Yes all the contents of the TPM are cleared NOTE This field is read only when TPM Security is set to Off Turns system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off The button is enabled in the System Setup program When disabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled NOTICE Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Sets the NMI feature to On or Off Using the System Setup Program 55 Table 2 8 System Security Screen Options continued Option Description AC Power Recovery Determines how the system reacts when power is restored Last default to the system If the system is set to Last the system returns to the last power state On turns on the system after power is restored When set to Off the system remains off after power is restored Exit Screen After you pres
6. About Your System Figure 1 4 Redundant Power Supply Indicators 1 power supply status 2 power supply fault DC out is operational 3 AC line status AC in is operational NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status See Figure 1 5 Table 1 5 lists the NIC indicator codes Figure 1 5 NIC Indicators Lar H 1 link indicator 2 activity indicator About Your System 21 Table 1 5 NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Activity indicator is blinking yellow Network data is being sent or received LCD Status Messages The system s control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition The LCD scrolls a message that includes a status code followed by descriptive text Table 1 6 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software
7. Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge If possible run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 151 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Ensure that each processor and heat sink is properly installed See Installing a Processor on page 109 Close the system See Opening and Closing the System on page 68 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If possible run the appropriate online diagnostic test See Running the System Diagnostics on page 152 If the tests fail or the problem persists continue to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Troubleshooting Your System 149 10 11 12 13 14 15 16 17 150 Remove processor 2 See Replacing the Processor on page 106 To locate processor 2 see Figure 6 1 If only one processor is installed replace the processor See Getting Help on page 165 Close the system See Opening and Closing the System on page 68 Reconnect th
8. Confirm that Not Enabled is displayed for the System Password option If Not Enabled is displayed for the System Password option the system password has been deleted If Enabled is displayed for the System Password option press the lt Alt gt lt b gt key combination to restart the system and then repeat steps 2 through 5 Using the Setup Password Assigning a Setup Password You can assign or change a setup password only when the Setup Password option is set to Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password If a character is illegal for password use the system beeps K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field Using the System Setup Program 59 The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key After you verify the password the Setup Password set
9. See Getting Help on page 165 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help on page 165 If the problem persists see Getting Help on page 165 Troubleshooting a USB Device Problem e System message indicates a problem with a USB device e One or more USB devices are not operating properly Troubleshooting Your System 127 Action 128 1 If a single USB device is experiencing a problem perform the following procedure For problems with multiple USB devices skip to step 2 a Turn off the USB device disconnect the USB cable from the system briefly and reconnect the cable b Restart the system enter the System Setup program and ensure that all USB ports are enabled See Using the System Setup Program on page 46 c Turn off the USB device and swap the interface cable with a working cable Turn on the device If the problem is resolved replace the interface cable d Turn off the USB device connect it to another USB connector on the system and turn on the USB device If the USB device functions the USB connector on the system is likely defective Otherwise the USB device is faulty and needs to be replaced See Getting Help on page 165 Power down all USB peripheral devices and disconnect all USB devices from the system excep
10. technical support simple disk volume The volume of free space on a single dynamic physical disk SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system vhere each processor has equal access to I O devices zZ SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple disk system striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards Glossary 175 system board As the main circuit board the system board usually contains most of your
11. 45 NOTICE Do not perform the following step if you have a SAS RAID controller l Troubleshooting Your System 8 Ifyou have a non RAID SAS controller remove the hard drive and swap its drive bay location with another hard drive that is functioning properly If the problem is resolved reinstall the hard drive in the original bay See Installing a Hot Plug Hard Drive on page 75 If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the hard drive carrier See Getting Help on page 165 If the hard drive functioned properly in another bay but does not function in the original bay the SAS SATA backplane has a defective connector See Getting Help on page 165 9 Check the cable connections inside the system a Turm off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening and Closing the System on page 68 c Verify that the cable connections between the SAS SATA backplane and the SAS controller are correct See Installing the Backplane Board on page 102 d Verify that the SAS cables are securely seated in their connectors e Verify that the power cable on the SAS SATA backplane is securely seated in the connector f Close the system See Opening and Closing the System on page 68 g Reconnect the system to the electrical outlet and turn on the system and attached peripheral
12. Closing the System on page 69 As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program on page 45 Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics on page 152 for information about running the diagnostics Installing System Components System Battery The system battery is a 3 0 volt V coin cell battery Replacing the System Battery A A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your System Information Guide for additional information Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the
13. Continue to the next step If the tests fail see Getting Help on page 165 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system See Opening and Closing the System on page 68 Close the system See Opening and Closing the System on page 68 Troubleshooting Your System 139 18 19 20 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly Repeat step 15 through step 19 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help on page 165 Troubleshooting an Optical Drive Problem System cannot read data from a CD or DVD in an optical drive Optical drive indicator does not blink during boot Action A CAUTION Only trained service technicians are authorized to remove the system 140 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide tor complete information about safety precautions working inside the computer and protecting against electrostatic discharge Try using a different CD or DVD that you know works properly Enter the System Setup program and ensure that the optical drive controller is enabled See Entering the
14. Drive 143 Troubleshooting a SAS or SAS RAID Controller 145 Troubleshooting Expansion Cards 147 Troubleshooting the Microprocessors 149 5 Running the System Diagnostics 151 Using Dell PowerEdge Diagnostics 151 System Diagnostics Features 151 When to Use the System Diagnostics 152 Running the System Diagnostics 152 System Diagnostics Testing Options 152 Contents Using Custom Test Options 153 Selecting Devices for Testing 153 Selecting Diagnostics Options 153 Viewing Information and Results 154 6 Jumpers and Connectors 155 System Board Jumpers 155 System Board Connectors 155 Riser Card Connectors 158 Control Panel Assembly Connectors 159 SAS SATA Backplane Board Connectors 160 Expansion Card Connectors for SAS Controller Daughter Cards 160 Disabling a Forgotten Password 162 7 Getting Help 2 furs a couse ee ee td 165 Contacting Dell 165 GOS SAY cece eee eee a Danese ee 167 WOK Ste gy aia a tE A ty as Se ENN Ms 179 Contents 10 Contents About Your System This section describes the physical firmware and software interface features that provide and ensure the essential functioning of your system The physical connectors
15. Installing the Fan Assembly on page 86 Installing System Components 121 13 14 15 16 17 18 19 20 122 Install the processor and heat sink See Replacing the Processor on page 106 Install the memory modules See Installing Memory Modules on page 104 K NOTE Install the memory modules as noted in step 4 of the procedure in Removing the System Board Assembly on page 119 Connect the control panel interface cable to the CTRL_PNL connector on the system board See Figure 6 1 for the location of the CTRL_PNL connector If applicable connect the optical drive interface cable to the SATA_C connector on the system card See Figure 6 1 for the location of the SATA connector Install the system board shroud See Installing the System Board Shroud on page 72 Close the system See Opening and Closing the System on page 68 If you are not replacing the RAC card insert the plastic filler plug in the system back panel NOTICE When detaching the RAC cables from the system board squeeze the metal ends of the cable connectors and gently work the connector out of the socket Do not pull on the cable to unseat the connector Doing so can damage the cable Close the system See Closing the System on page 69 Installing System Components Troubleshooting Your System Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and w
16. Memory Key The system provides an internal USB connector located on the front control board for use with a USB flash memory key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program To boot from the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program See System Setup Options on page 46 For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key Installing the Optional Internal USB Memory Key A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet and peripherals 2 Open the system See Opening and Closing the System on page 68 3 Locate the USB connector on the front control board see Figure 6 3 90 Installing System Components 4 Insert the USB memory key into the USB connector onto the board See Figure 3 13 Close the system
17. Panel Assembly A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge If applicable remove the bezel See Removing the Front Bezel on page 67 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system See Opening the System on page 69 Disconnect the control panel cable at back of the control panel board See Figure 3 22 NOTICE Do not pull on the cable to unseat the connector Doing so can damage the cable a Squeeze the metal tabs on the ends of the cable connector b Gently work the connector out of the socket Installing System Components 113 Figure 3 22 Installing and Removing the Control Panel Assembly 7 display module label 2 display module securing screws 2 display module 4 display module cable control panel cable 6 control panel circuit board securing screws 3 control panel circuit board K NOTE In the preceding figure the 12C cable is shown connecting over the control 114 panel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel co
18. PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell PowerEdge Diagnostics User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters Running the System Diagnostics 151 e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics is
19. See Opening and Closing the System on page 68 Reattach any peripherals then connect the system to the electrical outlet Turn on the system and attached peripherals on of ol Enter the System Setup program and verify that the USB key has been detected by the system See Entering the System Setup Program on page 45 Figure 3 13 Installing an Internal USB Key 1 front control board 2 internal USB connector 3 USB memory key K NOTE In the preceding figure the 12C cable is shown connecting over the control panel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector Installing System Components 91 RAC Card The optional Remote Access Controller RAC provides a set of advanced features for managing the server remotely Removing the RAC Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 69 3 Remove any expansion cards on the center slot 1 riser board See
20. System Setup program and verify that the diskette drive is configured correctly See Entering the System Setup Program on page 45 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 151 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board Ensure that a power cable is properly connected to the drive Close the system See Opening and Closing the System on page 68 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the problem persists continue with the following steps Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening and Closing the System on page 68 Close the system See Opening and Closing the System on page 68 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting with the diskette drive logic or an expansion card may be faulty
21. all network cables are of the proper type and do not exceed the maximum length If the problem persists see Getting Help on page 165 Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action A CAUTION Only trained service technicians are authorized to remove the system 130 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Remove all expansion cards installed in the system See Removing an Expansion Card on page 96 Let the system dry thoroughly for at least 24 hours l Troubleshooting Your System Close the system See Opening and Closing the System on page 68 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 165 7 Ifthe system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 95 8 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 151 If the tests fail see
22. an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circuitry To add a SCSI expansion bus to your system you must install or connect the appropriate host adapter Hz Hertz 1 O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity ID Identification IDE Integrated drive electronics A standard interface between the system board and storage devices integrated mirroring Provides simultaneous physical mirroring of two drives Integrated mirroring functionality is provided by the system s hardware See also murroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providi
23. and Closing the System on page 68 Reconnect the system to the power source and turn on the system and attached peripherals If applicable install the bezel Installing System Components 115 Power Distribution Board The power distribution board is located on your system directly behind the power supply fan modules This feature provides additional cooling to the power supplies through the power distribution shroud that routes airflow to the power supplies See Figure 3 23 Removing the Power Distribution Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Remove the power supplies from the system See Removing a Power Supply on page 88 2 Disconnect all cable connectors from the system board the front control board and the backplane See Removing the System Board Assembly on page 119 Removing the Control Panel Assembly on page 113 and Removing the Backplane Board on page 100 3 Locate the power distribution shroud cover and unlatch and rotate it up until it is stopped by a detent See Figure 3 23 4 Remove the shroud over the power distribution board by locating and removing the four captive screws that seat in the holes on the four corners of the power distribut
24. and power cable to the backplane connectors See Figure 3 17 4 Reinstall the hard drives Installing a Hot Plug Hard Drive on page 75 K NOTE Reinstall the hard drives in the same drive bays from which they were removed 5 Close the system 6 If applicable install the bezel See Replacing the Front Bezel on page 68 System Memory The six memory module sockets are located to the right side of the system board and can accommodate 512 MB to 24 GB of registered PC 4200 5300 533 667 MHz DDR2 memory with ECC See Figure 6 1 for the location of the memory module sockets You can upgrade the system memory by installing combinations of 512 MB 1 GB 2 GB and 4 GB memory modules You can purchase memory upgrade kits from Dell K NOTE The memory modules must be PC 4200 5300 compliant Memory Module Installation Guidelines The memory module sockets are arranged in six ranks 1 2 3 4 5 and 6 on two channels A and B The memory modules ranks are identified as follows Rank 1 2 DIMM1_A and DIMM1 _B 102 Installing System Components Rank 3 4 DIMM2_A and DIMM2_B Rank 5 6 DIMM3_A and DIMM3_B The memory modules must be installed in identical pairs in configurations that have more than one memory module For example if socket DIMM1_A contains a 512 MB memory module then the second memory module to be installed must be a 512 MB memory module in socket DIMM1_B Table 3 1 shows examples of different memory c
25. board shroud over the power distribution board and align the standoffs with the four locator holes on the four corners of the power distribution board shroud See Figure 3 23 3 Locate align and install the four captive screws that seat in the holes on the four corners of the power distribution board shroud These captive screws also align and seat the power distribution board and shroud in the bay of the chassis base and the system See Figure 3 23 4 Connect the fan module cable connector to the power distribution board and then put the power distribution board shroud over the power distribution board as shown in Figure 3 23 5 Connect all cables to the system board front control board and backplane See Installing the System Board Assembly on page 121 Installing the Control Panel Assembly on page 115 and Installing the Backplane Board on page 102 6 Locate the hinged interior catches on either side of the shroud and align and seat the power distribution board cover rotating it down and over the shroud See Figure 3 23 7 Install the power supplies in the system Replacing a Power Supply on page 89 System Board Service Only Procedure The system board and system board tray are removed and replaced as a single assembly 118 Installing System Components Removing the System Board Assembly A CAUTION Only trained service technicians are authorized to remove the system 10 11 12 cover and access any of the
26. button and then reconnect the system to power Turn on the system and attached peripherals and as the system boots note the messages on the screen If an error messages appears indicating a fault with a specific memory module go to step 12 If any other system message appears that indicates a nonspecific memory problem continue to the next step Enter the System Setup program and check the system memory setting See Entering the System Setup Program on page 45 If the installed memory does not match the amount of memory shown in the System Setup program proceed to the next step If the memory settings and installed memory indicate no problems go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Ensure that the memory banks are populated correctly See Memory Module Installation Guidelines on page 102 If the memory modules are populated correctly continue to the next step l Troubleshooting Your System 10 11 12 13 14 15 16 17 18 Reseat the memory modules in their sockets See Installing Memory Modules on page 104 Close the system See Opening and Closing the System on page 68 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Entering
27. components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Remove the system board cooling shroud See Removing the System Board Shroud on page 71 Remove the heat sink and processor See Replacing the Processor on page 106 Remove the memory modules See Removing Memory Modules on page 106 K NOTE As you remove the memory modules record the memory module socket locations to ensure proper installation Disconnect the control panel interface cable from the CTRL_PNL connector on the system board See Figure 6 1 Disconnect the internal USB key cable from the connector USB_CONN on the system board See Figure 6 1 and see Internal USB Memory Key on page 90 Disconnect the power distribution board 12C cable from the connector PDB_12C on the system board See Figure 6 1 and see Removing the Power Distribution Board on page 116 Disconnect the hard drive interface cables Disconnect the SATA cables from the hard drives and the optical drives if applicable from the SATA_A SATA_B and SATA_C connectors Disconnect the two fan module assemblies 1 and 2 3 and 4 from the fan FAN_MOD1 and FAN_MOD2 connectors on the system boar
28. documentation A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge K NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 165 22 About Your System Table 1 6 LCD Status Messages Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that This message is for can be defined by the user in information only the System Setup program You can change the The SYSTEM NAME system ID and name in displays under the following the System Setup conditions program See Entering e The system is powered on the System Setup Program on page 45 e The power is off and active errors are displayed E1000 FAILSAFE Check the system event log See Getting Help on E1210 Call Support Temp Ambient Temp Planar CPU Temp Interface CMOS Batt for critical failure events Ambient system temperature is out of acceptable range Planar system temperature is out of acceptable range The BMC is unable to determine the CPU s temperature status Consequently the BMC increases the CPU fan speed to maximum as a precautionary measure
29. lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt at any time prior to completing step 5 4 Press lt Enter gt Using the System Setup Program 57 5 To confirm your password type it a second time and press lt Enter gt The setting shown for the System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot your system now for your password protection to take effect or continue working and reboot your system at a later time K NOTE Password protection does not take effect until you reboot the system Using Your System Password to Secure Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 59 the system accepts your setup password as an alternate system password When the Password Status option is set to Unlocked you have the option to leave the password security enabled or to disable the password security To leave the password security enabled 1 Tur on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Tum on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When the Password Status option is set to Locked whe
30. operating system on your hard drive See your operating system documentation See Getting Help on page 165 See Troubleshooting a Diskette Drive on page 138 Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards on page 147 Table 1 7 System Messages continued Message Causes Corrective Actions PCIe Fatal Error PCI Express fatal errors Reseat the PCle card in the caused a system occurred during the specified slot number See reset Slot X previous boot Installing an Expansion Enb dded Card on page 95 If the Bus XX Dev XX Func problem persists see x Getting Help on page 165 Please check the system event log for details Plug amp Play Configuration Error Read fault Requested sector not found Remote configuration update attempt failed Error encountered in initializing PCle device faulty system board The operating system cannot read from the hard drive or USB device the system could not find a particular sector on the disk or the requested sector is defective System unable to process Remote Configuration request Install the NVRAM_CLR jumper and reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting Expansion Cards on page 147 Replace the USB medium or device Ensure that the USB or hard drive c
31. pluggable is not shown in the proceeding instructions and illustration If your system ships with a cabled hard drive follow these installation steps e Place the hard drive carrier bracket directly over the hard drive bending it to seat it over the hard drive f Locate the pin on the carrier and align it with the screw hole on the hard drive g Push the pin into the hard drive As you seat the hard drive in the hard drive bay ensure the carrier latch contacts the carrier bracket and ensure that all latches are fully engaged Optical Drive An optional slimline DVD or CD RW DVD RW optical drive is mounted on a tray that slides in the front panel and connects to the controller on the system board K NOTE DVD devices are data only Removing the Optical Drive from the System A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening and Closing the System on page 68 Disconnect the power and interface cables from the optical drive See Figure 3 8 4 To remove the optical drive pull up on the blue release tab at the back of the optical driv
32. processor in the socket be careful not to bend the pins in the socket Avoid touching the socket pins or the pads on the processor when handling the processor or the system board a If the release lever on the processor socket is not positioned all the way up move it to that position b With the processor and the socket keys aligned set the processor lightly in the socket 109 Installing System Components NOTICE Do not use force to seat the processor When the processor is positioned 110 10 correctly it engages easily into the socket c Close the processor shield See Figure 3 20 d When the processor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the processor See Figure 3 20 Install the heat sink a Using a clean lint free cloth remove the thermal grease from the heat sink removed from the old processor b Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the new processor c Place the heat sink on the processor See Figure 3 19 d Rotate the release lever downward until it snaps into place Replace the system board shroud See Installing the System Board Shroud on page 72 If applicable connect the SAS cable connector on the installed expansion card and then route the cable through the slot between the system board shroud and the system sidewall See Figure 3 5 Close the system See
33. see Getting Help on page 165 Troubleshooting System Cooling Problems Problem Systems management software issues a fan related error message Action Ensure that none of the following conditions exist System cover drive blanks or shrouds are removed Ambient temperature is too high External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 134 Troubleshooting a Fan Problem e 134 Systems management software issues a fan related error message Front panel LCD indicates a problem with the fan l Troubleshooting Your System Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate diagnostic test See Using Dell PowerEdge Diagnostics on page 151 2 Tum off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system See Opening and Closing the System on page 68 4 Locate the faulty fan indicated by the LCD display or diagnostic software For the identification number of each fan see Cooling Fan Modules on page 83 5 Ensure that t
34. system s integral components such as the processor RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system diskette See bootable diskette system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until you change them again system ini file A start up file for the Windows operating system When you start Windows it consults the system ini file to determine a variety of options for the Windows operating environment Among other things the system ini file records which video mouse and keyboard drivers are installed for Windows TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine UNIX Universa
35. system See Opening and Closing the System on page 68 Remove the left riser card RISER2 and any installed expansion card See Removing the Riser Card on page 98 Figure 3 21 Replacing the Battery 1 3 positive side of battery connector 2 system battery negative side of battery connector Installing System Components 111 4 10 11 12 112 Locate the battery socket See System Board Connectors on page 155 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery Install the new system battery a Support the battery connector by pressing down f
36. the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 123 for any faulty components specified in the SEL Update the BIOS firmware See Getting Help on page 165 Information only See Using the System Setup Program on page 46 See Using the System Setup Program on page 46 Table 1 7 System Messages continued Message Causes Corrective Actions Warning Embedded Embedded RAID See Using the System Setup RAID firmware is firmware does not Program on page 46 not present respond Warning Embedded Embedded RAID See Using the System Setup RAID error firmware responds with an Program on page 46 error Warning The Invalid memory Ensure that the memory installed memory configuration modules are installed in a configuration is valid configuration See not optimal For Memory Module more information on Installation Guidelines on valid memory page 102 If the problem configurations persists see please see the Troubleshooting System system Memory on page 135 documentation on support dell com Write fault Faulty USB device USB See Troubleshooting a USB medium optical drive Device on page 127 assembly hard drive or Troubleshooting an Internal hard drive subsystem USB Key on page 137 and Troubleshooting a Hard Drive on page 142 Write fault on selected drive NOTE For the full name of an
37. the System Setup Program on page 45 If the amount of memory installed still does not match the system memory setting proceed to the next step Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening and Closing the System on page 68 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module Otherwise swap the memory module in the first DIMM socket with a module of the same type and capacity that is known to be good See Installing Memory Modules on page 104 Close the system See Opening and Closing the System on page 68 Reconnect the system to its electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 12 through step 17 for each memory module installed If the problem persists see Getting Help on page 165 Troubleshooting an Internal USB Key Problem System cannot read data from a USB memory key Troubleshooting Your System 137 Action A CAUTION Only trained service technicians are authorized to remove the system N o 0 Aa Ww 10 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safe
38. to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement e A memory address space of 16 MB to 4 GB e Multitasking e Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DOS cannot run in protected mode PS 2 Personal System 2 PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller Provides a set of advanced features for managing the server remotely RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The system s primary temporary storage area for progr
39. to the system If the problem persists try another mouse or see Getting Help on page 165 Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 123 for any faulty components specified in the SEL See Getting Help on page 165 This message is usually followed by specific information Note the information and take the appropriate action to resolve the problem Table 1 7 System Messages continued Message Causes Corrective Actions Keyboard Controller failure Keyboard data line failure Keyboard stuck key failure Keyboard fuse has failed Manufacturing mode detected Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value Memory tests terminated by keystroke Faulty keyboard controller faulty system board Keyboard cable connector is loose or improperly connected defective keyboard or defective keyboard mouse controller Overcurrent has been detected at the keyboard connector System is in manufacturing mode Faulty or improperly installed memory modules POST memory test terminated by pressing the spacebar See Getting Help on page
40. troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Indicates current hard drive activity on the system The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again Provides system ID status information and system error messages The LCD lights during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on Connect USB 2 0 compliant devices to the system About Your System 15 Table 1 2 Front Panel Components continued Item Component Icon Description 7 Video connector iol Connects a monitor to the system 8 Optical drive One optional slim line SATA DVD ROM optional drive or
41. 165 Check the keyboard connection to the system If the problem persists try another keyboard or see Getting Help on page 165 See Getting Help on page 165 Reboot to take the system out of manufacturing mode See Troubleshooting System Memory on page 135 Information only About Your System 37 Table 1 7 System Messages continued Message Causes Corrective Actions No boot device available No boot sector on hard drive No timer tick interrupt Not a boot diskette PCI BIOS failed to install 38 About Your System Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Incorrect configuration settings in System Setup program or no operating system on hard drive Faulty system board No operating system on diskette PCle device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s Use a bootable USB key CD or hard drive If the problem persists see Troubleshooting an Internal USB Key on page 137 and Troubleshooting a Hard Drive on page 142 See Entering the System Setup Program on page 45 for information on setting the order of boot devices Check the hard drive configuration settings in the System Setup program See Entering the System Setup Program on page 45 If necessary install the
42. 4 Release the locking tab on the left side of the power supply by pressing in toward the right See Figure 3 12 5 Pull the power supply straight out to release it from the power distribution board and clear the chassis Figure 3 12 Installing and Removing the Power Supply 1 redundant power supply 2 2 power supply handle 3 locking tab Replacing a Power Supply 1 Slide the new power supply straight into the chassis See Figure 3 12 2 Push the handle all the way down until it is completely flush with the power supply faceplate and the orange locking tab engages See Figure 3 12 Installing System Components 89 3 Connect the power cable to the power supply a Secure and bundle the system cables with the Velcro straps that ship with your system Loop the power cable and use the Velcro straps to attach the cable to the handle b Plug the other end of the cable into a power distribution unit PDU or power outlet K NOTE For nonredundant power supplies loop the cable from the cable retention bracket up to the power plug at the back of the power supply and connect the cable See the Getting Started Guide for more information K NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power supply status indicator will turn green to signify that the power supply is functioning properly See Figure 1 4 Internal USB
43. 9 NMI button 15 0 opening the system 68 optical drive installing 80 82 removing 79 removing from tray 82 P password disabling 162 setup 59 system 57 phone numbers 165 POST accessing system features 12 power indicators 20 Index 181 power supplies indicators 20 removing 88 replacing 89 power supply troubleshooting 133 power supply fan assembly installing 88 removing 86 processor replacing 106 troubleshooting 149 RAC card 92 installing 94 removing 92 RAID controller card See expansion cards recommended tools 63 removing backplane board 100 CD drive 79 control panel assembly 113 cooling shroud 71 expansion cards 96 hard drive blank 73 hard drive from a drive carrier 77 hard drives 74 memory modules 106 optical drive 79 optical drive from tray 82 182 Index removing continued power supply 88 power supply fan assembly 86 processor fan assembly 84 RAC card 92 riser card 98 system board 119 removing bezel 67 replacing bezel 68 power supply 89 processor 106 system battery 111 riser card connectors 158 159 installing 99 removing 98 S safety 123 SAS controller card troubleshooting 145 SAS controller card See expansion cards SAS SATA backplane board connectors 160 SD card troubleshooting 137 securing your system 53 58 setup password 59 startup accessing system features 12 support
44. AM after you add change or remove hardware e Set or change user selectable options for example the time or date e Enable or disable integrated devices e Correct discrepancies between the installed hardware and configuration settings Entering the System Setup Program Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again K NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup program by responding to certain error messages If an error message appears while the system is booting make a note of the message Before entering the System Setup program see System Messages on page 34 for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade itis normal for your system to send a message the first time you start your system Using the System Setup Program 45 Using the System Setup Program Table 2 1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Moves to th
45. Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the appropriate online diagnostic test for the expansion card which is exhibiting issues See Using Dell PowerEdge Diagnostics on page 151 Follow any recommended actions provided by the diagnostics If the problem persists go to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 95 Close the system See Opening and Closing the System on page 68 Troubleshooting Your System 147 10 11 12 13 148 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Remove all expansion cards in the system See Replacing the Processor on page 106 NOTE If your operating system is running off a d
46. CMOS battery is missing or the voltage is out of acceptable range About Your System page 165 See Troubleshooting System Cooling Problems on page 134 See Troubleshooting System Cooling Problems on page 134 Turn off power to the system and restart the system See Getting Help on page 165 See Troubleshooting the System Battery on page 132 23 Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E1211 ROMB Batt RAID battery is either Reseat the RAID battery missing bad or unable to connector See recharge due to thermal Troubleshooting a SAS or issues SAS RAID Controller on page 145 and Troubleshooting System Cooling Problems on page 134 E1214 PwrGd Specified voltage regulator See Getting Help on has failed page 165 E1215 PwrGd Specified voltage regulator See Getting Help on has failed page 165 E1226 PCI Rsr 1 5V 1 5V Riser Card Power Good See Getting Help on PwrGd failure page 165 E1229 CPU VCORE Processor VCORE voltage See Getting Help on regulator has failed page 165 E122A CPU VTT PwrGd Processor VTT voltage has See Getting Help on exceeded the allowable page 165 voltage range E1310 RPM Fan RPM of specified cooling See Troubleshooting fan is out of acceptable System Cooling operating range Problems on page 134 E1311 FAN MOD RPM of specified cooling See Troubleshooting RPM fan module is out of System Coolin
47. D ROM may be present NOTE System boot is not supported from an external device attached to a SAS or SCSI adapter See support dell com for the latest support information about booting from external devices Determines the order in which the system searches the hard drives during system startup The selections depend on the hard drives installed in your system Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB flash drive to act as a removal diskette drive Auto automatically chooses an emulation type Enables or disables the Boot Sequence Retry feature When set to Enabled the system re attempts the boot sequence after a 30 second timeout if the previous boot attempt failed Displays a screen to configure the system s integrated devices Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion cards that require an IRQ Using the System Setup Program Table 2 2 System Setup Program Options continued Option Description Serial Communication Embedded Server Management System Security Keyboard NumLock On default Report Keyboard Errors Report default Displays a screen to configure serial communication external serial connector fail safe baud rate remote terminal type and redirection after boot Displays a screen to configure the front panel
48. DVD RW drive or combination CD RW DVD drive when available NOTE DVD devices are data only 9 Hard drive activity The green hard drive activity indicator indicator o flashes when the hard drives are in use 10 Hard drive 0 Optional 3 5 inch SAS or SATA hot plug hard drive 11 Hard drive Optional 3 5 inch SAS or SATA hot plug hard drive 16 About Your System Hard Drive Indicator Codes The hard drive carriers have two indicators the drive activity indicator and the drive status indicator See Figure 1 2 In RAID configurations the drive status indicator lights to indicate the status of the drive In non RAID configurations only the drive activity indicator lights the drive status indicator is off Figure 1 2 Hard Drive Indicators 1 drive status indicator green and 2 green drive activity indicator amber About Your System 17 Table 1 3 lists the drive indicator patterns for RAID hard drives Different patterns are displayed as drive events occur in the system For example if a hard drive fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern K NOTE For non RAID configurations only the drive activity indicator is active The dr
49. Dell PowerEdge R300 Systems Hardware Owner s Manual www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2007 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge and PowerVault are trademarks of Dell Inc Microsoft MS DOS Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat is aregistered trademark of Red Hat Inc UNIX is a registered trademark of The Open Group in the United States and other countries EMC is a registered trademark of EMC Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model SMT December 2007 P N XK127 Rev A00 Contents 1 About Your System 11 Other Informa
50. Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Installing System Components 95 Insert the expansion card firmly into the expansion card connector on the riser card until the card is fully seated K NOTE Ensure that the expansion card bracket is also inserted into the securing slot on the chassis s back panel Replace the expansion card retainer See Figure 3 15 Slide the expansion card sliding retainer to the closed position so that it engages the edge of the expansion card See Figure 3 15 Connect any internal or external cable s to the expansion card K NOTE You will need to remove the riser card in order to install expansion cards with internal connectors See Riser Cards on page 97 Close the system See Opening and Closing the System on page 68 Removing an Expansion Card A CAUTION Only trained service technicians are authorized to remove the system 96 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening and Closing the System on page 68 Disconnect any internal or external cable s that are connected to the expansion card Lift the expansion c
51. Getting Help on page 165 Troubleshooting a Damaged System Problem System was dropped or damaged Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening and Closing the System on page 68 2 Ensure that the following components are properly installed e Expansion cards e Power supplies e Fans e Processors and heat sinks e Memory modules Drive carrier connections to the SAS SATA backplane if applicable Ensure that all cables are properly connected Close the system See Opening and Closing the System on page 68 Troubleshooting Your System 131 5 Run the system board tests in the system diagnostics See Using Dell PowerEdge Diagnostics on page 151 If the tests fail see Getting Help on page 165 Troubleshooting the System Battery Problem e System message indicates a problem with the battery e System Setup program loses system configuration information System date and time do not remain current K NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action
52. LCD options and to set a user defined LCD string Displays a screen to configure the system password and setup password features See Table 2 8 For further information see Using the System Password on page 57 and Using the Setup Password on page 59 Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Memory Information Screen Table 2 3 lists the descriptions for the information fields that appear on the Memory Information screen Table 2 3 Memory Information Screen Option Description System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing Displays the amount of system memory Displays the type of system memory Displays the system memory speed Displays the amount of video memory Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Using the System Setup Program 49 CPU Information Screen Table 2 4 lists the options and descriptions for the information fields that appear on the CPU Inf
53. MA Controller Int Controller Timer Fail About Your System bad Control cable for the power distribution board PDB is missing or bad No memory is installed in the system Memory detected but is not configurable Error detected during memory configuration Memory is configured but not usable Memory subsystem failure The system BIOS failed to copy its flash image into memory CMOS failure CMOS RAM not functioning properly DMA controller failure Interrupt controller failure Timer refresh failure problem persists replace cable If the problem persists see Getting Help on page 165 Reseat the cable If the problem persists replace cable If the problem persists see Getting Help on page 165 Install memory See Installing Memory Modules on page 104 See Troubleshooting System Memory on page 135 See Troubleshooting System Memory on page 135 See Troubleshooting System Memory on page 135 See Getting Help on page 165 See Getting Help on page 165 See Getting Help on page 165 See Getting Help on page 165 Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E2018 Prog Timer Programmable interval See Getting Help on timer error page 165 E2019 Parity Error Parity error See Getting Help on page 165 E201A SIO Err SIO failure See Getting Help on page 165 E201B Kybd Keyboard con
54. ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Align the riser board with the alignment pins on the system board then lower the board onto the pins 2 Press down on the riser board until the edge connector s on the board is are fully seated in the riser board connector on the system board See Figure 3 16 Installing System Components 99 3 If applicable install the expansion card in the expansion card slot 4 If applicable connect the expansion card in the expansion card slot 5 Close the system See Opening and Closing the System on page 68 Backplane Board Removing the Backplane Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 If applicable remove the bezel See Front Bezel on page 67 2 Tum off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System on page 68 4 Remove the hard drives NO
55. Power Supplies on page 133 See Troubleshooting Power Supplies on page 133 Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E161C PS Input Power source for specified Check the AC power Lost power supply is unavailable source for the specified or out of acceptable range power supply If the problem persists see Troubleshooting Power Supplies on page 133 E1624 PS Redundancy The power supply subsystem See Troubleshooting E1710 E1711 I O Chk PCI DHH PCI Channel PERR B FEH ERR Slot is no longer redundant If the last supply fails the system will go down The system BIOS has reported an I O channel check The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus device function The system BIOS has reported a PCI parity error on a component that resides in the specified PCle slot About Your System Power Supplies on page 133 See Getting Help on page 165 Remove and reseat the PCle expansion cards If the problem persists see Troubleshooting Expansion Cards on page 147 Remove and reseat the PCle expansion cards If the problem persists see Troubleshooting Expansion Cards on page 147 27 Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E1712 PCI SERR B The system BIOS has Remove and reseat the DEH FEH repor
56. Removing an Expansion Card on page 96 4 Remove the center riser card See Removing the Riser Card on page 98 Disconnect the short ribbon cable to the system board See Figure 3 14 92 Installing System Components Figure 3 14 Removing and Installing a RAC Card 8 1 RAC card system board connector 2 RAC card ribbon cable 3 RAC card connector 4 RAC card 5 RAC card bay 6 retention standoffs 7 standoff holes 5 8 support standoffs 6 Pull back slightly on one of the blue retention standoff tabs and gently work the edge of RAC card off of the standoff Repeat for the other retention standoff 7 Angle the free end of the RAC card up and pull the card away from the support standoff Installing System Components 93 9 If you are not replacing the RAC card disconnect and remove the ribbon cables from the RAC card and insert the plastic filler plug in the system back panel NOTICE When detaching the RAC cables from the system board squeeze the metal ends of the cable connectors and gently work the connector out of the socket Do not pull on the cable to unseat the connector Doing so can damage the cable Close the system See Closing the System on page 69 Installing a RAC Card A CAUTION Only trained service technicians are authorized to remove the system 94 cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions wo
57. System Setup Program on page 45 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 151 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Ensure that the interface cable is securely connected to the optical drive and to the controller Ensure that the power cable is properly connected to the drive Close the system See Opening and Closing the System on page 68 l Troubleshooting Your System 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 165 Troubleshooting a SCSI Tape Drive Problem Defective tape drive Defective tape cartridge Missing or corrupted tape backup software or tape drive device driver Defective SCSI controller Action 1 Remove the tape cartridge you were using when the problem occurred and replace it with a tape cartridge that you know works Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly See Optical Drive on page 79 Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface DC power cable is connected to the tape drive and SCSI controller card Verify that the tape drive is configured for a uniqu
58. TICE To properly reinstall the hard drives ensure that you record which hard drive you remove from which bay 5 Disconnect the SAS cable and power cable from the backplane See Figure 3 17 6 Remove the backplane by squeezing together both sides of the center release latch See Figure 3 17 100 Installing System Components Figure 3 17 Removing and Installing the Backplane 1 backplane securing slot 2 power cable 3 backplane center release latch 4 backplane 5 SAS interface cable K NOTE In the preceding figure the 12C cable is shown connecting over the control panel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector Installing System Components 101 Installing the Backplane Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Ensure that the SAS interface cable connector is facing toward the hard drive bays and align the backplane board with the left and nght securing slots See Figure 3 17 2 Ensure that the backplane board center latch is engaged with the hard drive cage See Figure 3 17 3 Connect the SAS cable
59. Your system s BIOS contains programs stored on a flash memory chip The BIOS controls the following e Communications between the processor and peripheral devices e Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans Glossary 167 BMC Baseboard management controller boot routine A program that clears all memory initializes devices and loads the operating system when you start your system Unless the operating system fails to respond you can reboot also called warm boot your system by pressing lt Ctrl gt lt Alt gt lt Del gt Otherwise you must restart the system by pressing the reset button or by turning the system off and then back on bootable diskette A diskette that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrie
60. abbreviation or acronym used in this table see the Glossary on page 167 Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application About Your System 43 Diagnostics Messages The system diagnostic utilities produce messages from diagnostic tests run on your system See Running the System Diagnostics on page 152 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 44 About Your System Using the System Setup Program After you set up your system run the System Setup program to familiarize yourself with your system configuration and optional settings Record the information for future reference You can use the System Setup program to e Change the system configuration stored in NVR
61. ables are properly connected See Troubleshooting a USB Device on page 127 Troubleshooting an Internal USB Key on page 137 and Troubleshooting a Hard Drive on page 142 Retry Remote Configuration About Your System 39 Table 1 7 System Messages continued Message Causes Corrective Actions ROM bad checksum address SATA PORT x drive not found Sector not found Seek error Seek operation failed Shutdown failure The amount of system memory has changed Time of day clock stopped 40 About Your System Expansion card improperly installed or faulty SATA port x was turned on in setup but a drive was not found Faulty hard drive USB device or USB medium Shutdown test failure Memory has been added or removed or a memory module may be faulty Faulty battery or faulty chip Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards on page 147 See Troubleshooting a Hard Drive on page 142 for the appropriate drive s installed in your system See Troubleshooting a USB Device on page 127 Troubleshooting an Internal USB Key on page 137 and Troubleshooting a Hard Drive on page 142 See Troubleshooting System Memory on page 135 If memory has been added or removed this message is informative and can be ignored If mem
62. ackplane Board Components 2 3 4 2 v C llo _ S E O 1 power 12C connector 2 3 5 inch SAS or SATA connector 3 SAS controller daughter card connector 4 3 5 inch SAS or SATA connector Expansion Card Connectors for SAS Controller Daughter Cards Figure Figure and Figure 6 7 show the locations of the connectors on each expansion card The optional SAS internal controller daughter cards are located directly above the DRAC 5 expansion card The SAS RAID external controller daughter card PERC6 e connects to the left riser board This card contains a memory module slot and two external port connectors The SAS RAID controller daughter card can support an optional RAID battery not shown For more information see Expansion Cards on page 95 160 Jumpers and Connectors Figure 6 5 Expansion Card Connector for SAS RAID Controller Daughter Card SAS 5e Card 1 external port connectors 2 memory module slot Figure 6 6 Expansion Card Connector for the RAC Card DRAC Card 1 TOE key connector 44 pin 2 DRAC5 cable connector 50 pin 3 NIC port connector Jumpers andConnectors 161 Figure 6 7 Expansion Card Connector for the SAS Controller Daughter Card wie oy TTI do SAS6ir card 2 1 SAS6ir card cable connectors 2 cen
63. am instructions and data Any information stored in RAM is lost when you turn off your system RAS Remote Access Service This service allows users running the Windows operating system to remotely access a network from their system using a modem readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting 174 Glossary ROM Read only memory Your system contains some programs essential to its operation in ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB RAID on motherboard rpm Revolutions per minute RTC Real time clock SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SDRAM Synchronous dynamic random access memory sec Second s serial port An I O port used most often to connect a modem to your system You can usually identify a serial port on your system by its 9 pin connector service tag A bar code label on the system used to identify it when you call Dell for
64. ard retainer adjacent to the PCI slots See Figure 3 17 Slide the expansion card sliding retainer to the retracted or open position See Figure 3 17 Grip the edges of the expansion card with the fingers of both hands and carefully work the card out of the expansion card connector If you are permanently removing the card replace the metal filler bracket over the empty card slot opening K NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Replace the expansion card retainer Close the system See Opening and Closing the System on page 68 Installing System Components Figure 3 15 Installing and Removing Expansion Cards 1 expansion card connector 2 expansion card left riser card 3 expansion card back retainer K NOTE In the preceding figure the 12C cable is shown connecting over the control panel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector Riser Cards The left and center riser cards each provide one expansion card slot The system is available with a x8 lane PCle riser card for both slots on the left or center risers The left riser has an optional PCI X riser card slot Both PCIe r
65. ation see Memory Module Installation Guidelines on page 102 If the problem persists see Troubleshooting System Memory on page 135 Table 1 7 System Messages continued Message Causes Corrective Actions Alert Unsupported Unsupported DIMMs For memory configuration memory incomplete mismatched DIMMs or information see Memory sets or unmatched sets The following memory is disabled Attempting to update Remote Configuration Please wait BIOS Update Attempt Failed Caution NVRAM_CLR jumper is installed on system board Decreasing available memory Diskette drive 0 seek failure Diskette read failure unmatched DIMMs have been detected If more than one DIMM is present DIMMs must be installed in matching pairs Remote Configuration request has been detected and is being processed Remote BIOS update attempt failed NVRAM_CLR jumper is installed CMOS has been cleared Faulty or improperly installed memory modules Faulty or improperly inserted diskette incorrect configuration settings in the System Setup program or loose diskette tape drive interface cable or loose power cable Replace the diskette Faulty diskette faulty or improperly connected diskette tape drive interface cable or loose power cable Module Installation Guidelines on page 102 If the problem persists see Troubleshooting System Memory on page 135 Wait until the process is complete
66. bleshooting a Abrt experienced a rebuild abort Hard Drive on page 142 If the problem persists see your RAID documentation E1812 HDD The specified hard drive has Information only Removed been removed from the system E1913 CPU amp The BMC firmware does not Update to the latest BMC Firmware support the CPU firmware See the BMC Mismatch User s Guide for more information on setup and use of BMC E1A12 PCI Rsr One or all of the PCIe risers Reinstall the missing riser Config is configured incorrectly card s preventing the system from powering on E1A12 PCI Rsr One or all of the PCIe risers Check that all Missing is missing preventing the connections are secure system from powering on and correctly positioned E1A14 SAS Cable A SAS cable A is missing or Reseat the cable If the bad problem persists replace cable If the problem persists see Getting Help on page 165 E1A15 SAS Cable B SAS cable B is missing or Reseat the cable If the bad About Your System problem persists replace cable If the problem persists see Getting Help on page 165 29 Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E1A15 SAS Cable C SAS cable C is missing or Reseat the cable If the E1A18 E2010 E2011 E2012 E2013 E2014 E2015 E2016 E2017 30 PDB Ctrl Cable No Memory Mem Config Err Unusable Memory Shadow BIOS Fail CMOS Fail D
67. cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector Installing System Components 85 Installing the Fan Assembly 1 Align the holes in the fan assembly with the two fan assembly securing posts on the chassis See Figure 3 10 Lower the fan assembly until the release lever snaps and the fan assembly is seated onto the securing posts Reconnect the two fan connectors to the system board See Figure 3 10 Install the system board shroud See Installing the System Board Shroud on page 72 Close the system See Opening and Closing the System on page 68 Power Supply Fan Assembly The power supply dual fan module provides cooling for the power supplies NOTICE Your system requires the power supply fan assembly if your system has a SAS controller that can be connected to an external storage system Removing the fan assembly or disabling the fan could result in your system overheating and shutting down unexpectedly Removing the Power Supply Fan Assembly A CAUTION Only trained service technicians are authorized to remove the system 36 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening and Closing the Sys
68. change the Password Status option to Unlocked In this state you can disable the system password at system start up by pressing lt Ctrl gt lt Enter gt and then change the password using the System Password option TPM Security Sets the reporting of the Trusted Platform Module Off default TPM in the system NOTE See support dell com for additional documentation on TPM technology When set to Off default the presence of the TPM is not reported to the operating system When set to On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements compliant with Trusted Computing Group standards to the TPM during POST When set to On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements 54 Using the System Setup Program Table 2 8 System Security Screen Options continued Option Description TPM Activation TPM Clear No default Power Button Enabled default NMI Button Disabled default Changes the operational state of the TPM When set to Activate the TPM is enabled and activated at default settings When set to Deactivate the TPM is disabled and deactivated The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off
69. contacting Dell 165 system battery replacing 111 system board connectors 155 installing 121 jumpers 155 removing 119 system board view 65 system cooling troubleshooting 134 system features accessing 12 system messages 34 system password 57 system setup program CPU options 50 entering 45 integrated devices options 51 keystroke 45 memory options 49 serial communications options 52 system security options 53 T tape drive troubleshooting 141 telephone numbers 165 TPM security 53 troubleshooting CD DVD drive 140 cooling fans 134 damaged system 131 diskette drive 138 expansion cards 147 external connections 124 hard drive 142 internal USB key 137 keyboard 125 memory 135 microprocessor 149 mouse 126 NIC 129 power supply 133 SAS controller card 145 SD card 137 start up routine 123 system battery 132 system cooling 134 tape drive 141 USB device 127 video 124 wet system 130 USB internal connector for memory key 90 USB device troubleshooting 127 Index 183 USB key troubleshooting 137 V video troubleshooting 124 WwW warning messages 43 warranty 11 wet system troubleshooting 130 184 Index
70. d Remove all expansion cards installed on the riser card See Removing an Expansion Card on page 96 Remove the riser cards See Removing the Riser Card on page 98 Disconnect the two power cables from the 12V and PWR_CONN connectors on the system board See Figure 6 1 Installing System Components 119 A CAUTION Before removing the system board tray from the chassis ensure that all system board cables are disconnected from their respective cable connectors 13 Pull up on the plunger that secures the system board tray to the chassis floor See Figure 3 24 14 Using the tab on the system board tray slide the system board forward toward the front of the system and lift the assembly up and out of the chassis See Figure 3 24 15 Lay the system board tray down on a smooth nonconductive work surface Figure 3 24 Installing and Removing the System Board 1 plunger 2 system board 3 system board tray 120 Installing System Components K NOTE In the preceding figure the 12C cable is shown connecting over the control panel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector Installing the System Board Assembly A CAUTION Only trained service technicians are authorized to remove the system 10 11 12 cover and access any of the components inside the system B
71. d position Close the system Reconnect the system and peripherals to power and restart Enter the System Setup program and re enter any custom BIOS settings that were reset Be sure to leave all USB ports enabled See Entering the System Setup Program on page 45 Troubleshooting a NIC Problem e NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics on page 152 2 Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 21 If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Troubleshooting Your System 129 e Change the autonegotiation setting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NICs are enabled See Entering the System Setup Program on page 45 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation Ensure that
72. der the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector Installing System Components 81 Installing the Optical Drive in the Optical Drive Tray A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Align the optical drive s mounting holes with the retaining pins on the optical drive tray See Figure 3 8 With the optical drive at a slight angle to the drive tray lower the right side of the optical drive down onto the right side of the drive tray See Figure 3 9 Lower the left side of the optical drive and press the drive down into the tray until it snaps into place Connect the interface and power cables to the connectors on the optical drive Close the system See Opening and Closing the System on page 68 Removing the Optical Drive From the Optical Drive Tray Pull outward on the tab at the back of the carrier on the left side and simultaneously pull up on the left side of the optical drive to separate the drive from the tray See Figure 3 9 82 Installing System Components Figure 3 9 Removing and Installing the Optical Drive in the Optica
73. e SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Using Dell PowerEdge Diagnostics on page 151 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Troubleshooting Your System 141 A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening and Closing the System on page 68 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 10 Ifthe problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions 11 If you cannot resolve the problem see Getting Help on page 165 for information on obtaining technical assistance Troubleshooting a Hard Drive If your system has hot pluggable hard drives in a front loading hard drive bay when available see Troubleshooting a Hot plug Hard Drive on page 143 Problem e Device driver error e On
74. e activity indicator See Troubleshooting a Hard Drive on page 142 An unfamiliar constant scraping or See Getting Help on page 165 grinding sound when you access a drive Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections on page 124 Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Front Panel Features and Indicators on page 13 and Back Panel Features and Indicators on page 19 for the front and back panel connectors on your system Troubleshooting the Video Subsystem Problem e Monitor is not working properly e Video memory is faulty 124 Troubleshooting Your System Action 1 Check the system and power connections to the monitor 2 Determine whether the system has an expansion card with a video output connector In this system configuration the monitor cable should normally be connected to the connector on the expansion card not to the system s integrated video connector To verify that the monitor is connected to the correct video con
75. e guidelines Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions About Your System 19 e Always attach an external device while your system and the device are turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise See Using the System Setup Program on page 46 for information about enabling disabling and configuring I O ports and connectors Power Indicator Codes The power button on the front panel controls the power to the system from the system s power supplies The power indicator lights green when the system is on The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred see Figure 1 4 Table 1 4 lists the power supply indicator codes Table 1 4 Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational and providing DC power to the system Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the power supply and is operational 20
76. e or more hard drives not recognized by the system Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 151 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If you are experiencing problems with multiple hard drives skip to step 6 For a problem with a single hard drive continue to the next step 142 Troubleshooting Your System 3 If your system has a SAS RAID controller perform the following steps Restart the system and press lt Ctrl gt lt R gt to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility Ensure that the hard drive has been configured correctly for the RAID Exit the configuration utility and allow the system to boot to the operating system 4 Ensure that the required device drivers for your SAS controller card or SAS RAID controller are insta
77. e power button turns system power off power button and on NOTICE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system can perform an orderly shutdown before power is turned off If the power button is pressed for more than 4 seconds the system power will turn off regardless of the current operating system state If the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed The power button is enabled in the System Setup program When disabled the button can only turn the system power on For more information see Using the System Setup Program on page 46 and the operating system s documentation The power on indicator lights or blinks to indicate the status of power to the system The power on indicator lights when the system is on The indicator is off when the system is off and power is disconnected from the system The indicator blinks when the system is on but in standby state or when the system is off but is still connected to the power source To exit from the standby state briefly press the power button 14 About Your System Table 1 2 Front Panel Components continued Item Component Icon Description 2 NMI button Hard drive activity indicator System identification button LCD panel USB connectors 2 roA Used to
78. e previous field Down arrow or lt Tab gt Moves to the next field Spacebar lt gt lt gt left and Cycles through the settings in a field In many right arrows fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt F1l gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 46 Using the System Setup Program Figure 2 1 Main System Setup Program Screen Dell Inc www dell com PowerEdge R300 BIOS Version XXX Service Tag XXXXXX Asset Tag XXKXXK System Time 01 12 45 System Date Fri Nov 30 2007 Memory Information lt ENTER gt CPU Information lt ENTER gt SATA Configuration lt ENTER gt Boot Sequence lt ENTER gt Hard Disk Drive Sequence lt ENTER gt USB Flash Drive Emulation Type Boot Sequence Retry Disabled Integrated Devices lt ENTER gt PCI IRQ Assignment lt ENTER gt Serial Communication lt ENTER gt Embedded Server Management lt ENTER gt System Security lt ENTER gt Keyboard Numlock Report Keyboard Errors Up Down Arrow to select SPACE to change ESC to exit FI HELP Table 2 2 lists the options and descriptio
79. e system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test e Ifthe tests complete successfully go to e Ifthe tests fail the processor is faulty See Getting Help on page 165 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Swap processor with processor 2 See Replacing the Processor on page 106 If you have tested each processor and the problem persists the system board is faulty See Getting Help on page 165 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Dell PowerEdge Diagnostics To assess a system problem first use the online Dell PowerEdge Diagnostics Dell PowerEdge Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the
80. e tray and push the tray out of the system See Figure 3 8 Installing System Components 79 Installing the Optical Drive 80 1 Align the optical drive tray with its opening in the front panel See Figure 3 8 Slide in the drive tray until the tray snaps into place Connect the optical drive cable to the back of the drive tray If not already done connect the power and interface cables from the optical drive to the system board connectors a Connect the power cable to the CD_PWR connector on the SATA ODD See Figure 6 4 for the location of the connector and see Figure 3 8 for the routing of the cable b Route the interface cable along the inside right chassis side panel inserting the cable under each of the cable routing tabs See Figure 3 8 c Connect the interface cable to the SATA_C connector on the system board See Figure 3 8 for the location of the connector Close the system See Closing the System on page 69 Replace the bezel See Replacing the Front Bezel on page 68 Reconnect your system and peripherals to their electrical outlets and turn on the system Installing System Components Figure 3 8 Removing and Installing the Optional Optical Drive 2 fi 1 optical drive 2 optical drive interface cable 3 power cable 4 optical drive release tab 5 optical drive tray K NOTE In the preceding figure the 12C cable is shown connecting over the control panel cabling This cable should be routed un
81. efore performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Unpack the new system board assembly While sliding the system board tray into place tilt the board at an angle to ensure that the cables from the power distribution board are above the system board assembly Slide the system board into the chassis ensuring that no cable connectors are under the system board assembly as you seat it in the chassis floor Slide the system board tray backward until it stops Press down on the plunger that secures the system board tray to the chassis See Figure 3 24 Install the PDB 12C cable to the connector PDB_12C See Figure 6 1 and see Replacing the Power Distribution Board on page 118 Install the internal USB key cable to the connector USB_CONN on the system board See Figure 6 1 and see Installing the Optional Internal USB Memory Key on page 90 Connect the two power cables to the 12V and PWR_CONN connectors on the system board See Figure 6 1 Install the riser cards See Installing the Riser Card on page 99 Install all expansion cards in expansion card left or center riser RISER1 or RISER2 See Figure 6 1 and see Installing an Expansion Card on page 95 Connect the hard drive interface cables Connect the fan module cables to the FAN_MOD1 and FAN_MOD2 connectors on the system board See
82. er and separate the hard drive from the carrier Installing a Hard Drive Into a Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 7 2 Viewing the assembly as shown in Figure 3 7 align the screw holes on the hard drive with the rear set of holes on the hard drive carrier When aligned correctly the rear of the hard drive will be flush with the rear of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier See Figure 3 7 K NOTE The procedure for installing a cabled hard drive that is not hot pluggable is not shown in the proceeding illustration If your system ships with a cabled hard drive follow these installation steps a Place the hard drive bracket directly over the hard drive bending the bracket to seat over the hard drive b Locate the pin and screw hole on the carrier and align the pin with the screw hole c Push the pin into the hard drive carrier Installing System Components 71 d As you seat the hard drive into the hard drive bay ensure the carrier latch contacts the carrier bracket and ensure that all latches are fully engaged Figure 3 7 Installing a SAS Hard Drive Into a SAS SATAu Drive Carrier 1 1 screws 4 2 drive carrier 3 hard drive 78 Installing System Components K NOTE The procedure for installing a cabled hard drive carrier for a hard drive that is not hot
83. expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record 172 Glossary memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also guarding integrated mirroring striping and RAID mm Millimeter s ms Millisecond s MS DOS Microsoft Disk Operating System NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating sys
84. figuration 004 61 Entering the BMC Setup Module 61 BMC Setup Module Options 61 3 Installing System Components 63 Recommended Tools 63 Inside the System 0 64 Front Bezel o memana a ee e 67 Removing the Front Bezel 67 Replacing the Front Bezel 68 Contents Opening and Closing the System Opening the System Closing the System System Board Shroud Removing the System Board Shroud Installing the System Board Shroud Hard Drives s ere ce bP ep ee ee a a SA Removing a Drive Blank Installing a Hard Drive Blank Removing a Hot Plug Hard Drive Installing a Hot Plug Hard Drive Replacing a Hard Drive Carrier Removing a Hard Drive From a Hard Drive Cartier ra 4 6 ven eV Ae ea es Installing a Hard Drive Into a Drive Carrier Optical Drive 0 Removing the Optical Drive from the System Installing the Optical Drive Installing the Optical Drive in the Optical Drive rayona eo E A ins GEE ep ES Removing the Optical Drive From the Optical Drive Tray 2 ee ee Cooling Fan Modules Removing the FanAssembly Installing the Fan Assembly Power Supply Fan Assembly Removing the P
85. g acceptable operating range Problems on page 134 E1313 Fan The system is no longer fan Check control panel LCD Redundancy redundant Another fan for additional scrolling failure will put the system at messages See risk of over heating Troubleshooting System Cooling Problems on page 134 24 About Your System Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E1410 CPU IERR E1414 CPU Thermtrip E1418 CPU Presence Specified microprocessor is reporting an internal error Specified microprocessor is out of acceptable temperature range and has halted operation Specified processor is missing or bad and the See your system s Information Update Tech Sheet located on support dell com for the most current system information If the problem persists see Getting Help on page 165 See Troubleshooting System Cooling Problems on page 134 If the problem persists ensure that the microprocessor heat sinks are properly installed See Troubleshooting the Microprocessors on page 149 NOTE The LCD continues to display this message until the system s power cord is disconnected and reconnected to the AC power source or the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities See Troubleshooting the Micropr
86. g against electrostatic discharge Open the system See Opening and Closing the System on page 68 Locate the memory module sockets See Figure 6 1 If applicable disconnect the SAS connector on the expansion card and then remove the system board shroud before proceeding to step 4 Press the ejectors on the memory module socket down and out as shown in Figure 3 18 to allow the memory module to be inserted into the socket Align the memory module s edge connector with the alignment keys of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has two alignment keys that allow you to install the memory module in the socket in only one way Replace the system board shroud and connect the SAS cable to the connector on the installed expansion card Route the SAS cable through the slot between the system board shroud and the system sidewall See Figure 3 5 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 2 through step 7 of this procedure to install the remaining memory modules See Table 3 1 for valid memory configurations Installing System Components 9 Close the system See Opening and C
87. ge the surrounding system board components a Connect one cable to the RAC_CONN connector on the system board 10 Close the system See Closing the System on page 69 See the RAC card documentation for information on configuring and using the RAC card Expansion Cards See Installing the Riser Card on page 99 and Expansion Card Connectors for SAS Controller Daughter Cards on page 160 for general instructions about installing the SAS controller daughter card and the RAC card See the controller card documentation for specific information on installing and configuring the card Installing an Expansion Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening and Closing the System on page 68 2 Lift the expansion card retainer that is adjacent to the PCI slots See Installing and Removing Expansion Cards on page 97 3 Slide the expansion card sliding retainer to the retracted or open position See Figure 3 15 4 Remove the filler bracket on the slot you will be using K NOTE Keep this bracket if you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain
88. hat allows the operating system or some other program to interface correctly with a peripheral Some device drivers such as network drivers must be loaded from the config sys file or as memory resident programs usually from the autoexec bat file Others must load when you start the program for which they were designed DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the operating system memory peripherals expansion cards and asset tag DNS Domain Name System A method of translating Internet domain names such as www dell com into IP addresses such as 143 166 83 200 DRAC Dell Remote Access Co
89. he faulty fan s power cable is firmly attached to the fan power connector See Cooling Fan Modules on page 83 6 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 7 Ifthe problem is not resolved install a new fan See Cooling Fan Modules on page 83 If the replacement fan is working properly close the system See Opening and Closing the System on page 68 If the replacement fan does not operate see Getting Help on page 165 Troubleshooting System Memory Problem e Faulty memory module e Faulty system board e Front panel status LCD indicates a problem with system memory Troubleshooting Your System 135 Action A CAUTION Only trained service technicians are authorized to remove the system 136 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge If the system is operational run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 151 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the problem is not resolved or if the system is not operational continue to the next step Turn off the system and attached peripherals unplug the system from the power source and press the power
90. he next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Install the password jumper plug See Figure 6 1 to locate the password jumper on the system board Close the system reconnect the system to the electrical outlet and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see Using the System Setup Program on page 46 Jumpers and Connectors 163 164 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Getting Help 165 166 Getting Help Glossary This sect
91. ight corner in front of the memory modules See Figure 3 5 2 Push the system board shroud down until all edges are seated in the slots securing the shroud to the system board 72 Installing System Components 3 Connect the SAS cable to the connector on the expansion card and route the cable through the slot between the shroud and the chassis sidewall See Figure 3 5 4 Close the system See Opening and Closing the System on page 68 Hard Drives This subsection describes how to install and configure SAS or SATA hard drives in the system s internal hard drive bays Your system features up to two 3 5 inch SAS or SATA hot pluggable hard drives All drives connect to the system board through the SAS SATA backplane board See Backplane Board on page 100 and Figure 6 4 Hard drives are supplied in special hot pluggable drive carriers that fit in the hard drive bays NOTICE Before attempting to remove or install a drive while the system is running see the documentation for the SAS controller daughter card to ensure that the host adapter is configured correctly to support hot plug drive removal and insertion K NOTE All installed drives must be either SAS or SATA Mixed drive configurations are not supported K NOTE It is recommended that you use only drives that have been tested and approved for use with the SAS SATA backplane board You may need to use different programs than those provided with the operating system to pa
92. ile still installed in a system most EEPROM chips can only be rewritten with special programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors group As it relates to DMI a group is a data structure that defines common information or attributes about a manageable component guarding A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data See also mirroring striping and RAID 170 Glossary h Hexadecimal A base 16 numbering system often used in programming to identify addresses in the system s RAM and I O memory addresses for devices In text hexadecimal numbers are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using
93. ing of the specified processor 50 Using the System Setup Program SATA Configuration Screen Table 2 5 lists the options and descriptions for the information fields that appear on the SATA Configuration screen K NOTE When a SAS Card is installed in the system the SATA Configuration screen changes The SATA controller field displays ATA Mode and will be unchoosable Port A Port B Port C and Port D display off and are also unchoosable When the SAS Card is plugged out the SATA Configuration screen settings will be loaded to default values Table 2 5 SATA Configuration Screen Option Description Port A Displays the model number drive type and size of the Auto default device attached to Port A When set to Auto default the port is enabled if devices are attached to the port Port B Displays the model number drive type and size of the Off default device attached to Port B When set to Auto default the port is enabled if devices are attached to the port Port C Displays the model number drive type and size of the Off default device attached to Port C When set to Auto default the port is ena bled if devices optional diskette drive are attached to the port Integrated Devices Screen Table 2 6 lists the options and descriptions for the information fields that appear on the Integrated Devices screen Table 2 6 Integrated Devices Screen Options Option Descrip
94. ing the System Board Shroud A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening and Closing the System on page 68 If applicable disconnect the SAS cable connector on the expansion card Locate the attachment slots on the left and right sides of the fan modules and in front of the memory modules See Figure 3 5 4 Grasping the right and left sides gently lift the shroud straight up and away from the fan assembly See Figure 3 5 5 Remove the system board shroud Installing System Components 71 Figure 3 5 Installing and Removing the System Board Shroud 1 system board shroud 2 tabs 3 3 SAS cable connector 4 tab slots 3 K NOTE In the preceding figure the 12C cable is shown connecting over the control panel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector Installing the System Board Shroud 1 Align the shroud using both ends of the numbered fan bays as a guide and locate the three tab slots on the left and right sides of the fan modules and a third tab at the upper r
95. ion board shroud These captive screws also align and seat the power distribution board and shroud in the bay on the system See Figure 3 23 5 Lift off of the power distribution board shroud and then lift the board off of the four standoffs in the system bay See Figure 3 23 116 Installing System Components Figure 3 23 Power Distribution Board 1 power distribution board fan module 2 fan module cable connector connector 3 power distribution board system bay 4 power distribution board shroud cover 5 shroud captive screws 4 6 power distribution board shroud 7 power supply connectors 2 K NOTE In the preceding figure the 12C cable is shown connecting over the control panel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector 117 Installing System Components Replacing the Power Distribution Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Unpack the new power distribution board assembly 2 Position and seat the power distribution board over the four standoffs on the chassis base and then put the power distribution
96. ion defines or identifies technical terms abbreviations and acronyms used in your system documents A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S application Software designed to help you perform a specific task or series of tasks Applications run from the operating system ASCII American Standard Code for Information Interchange asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off beep code A diagnostic message in the form of a pattern of beeps from your system s speaker For example one beep followed by a second beep and then a burst of three beeps is beep code 1 1 3 BIOS Basic input output system
97. irmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place Replace the left riser card RISER2 and any installed expansion card See Installing the Riser Card on page 99 Close the system See Closing the System on page 69 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 45 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program Installing System Components 13 14 15 To test the newly installed battery turn off the system and disconnect it from the electrical outlet for at least an hour After an hour reconnect the system to its electrical outlet and turn it on Enter the System Setup program and if the time and date are still incorrect see Getting Help on page 165 for instructions on obtaining technical assistance Control Panel Assembly Service only Procedure K NOTE The control panel assembly consists of two separate modules the display module and the control panel circuit board Use the following instructions to remove and install either module Removing the Control
98. is dedicated to file service for network clients Windows Server 2003 A set of Microsoft software technologies that enable software integration through the use of XML Web services XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources Glossary 177 XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force 178 Glossary Index A alert messages 44 backplane board 100 installing 102 removing 100 baseboard management controller See BMC battery removing or replacing 111 replacing 111 troubleshooting 132 bezel control panel 67 blank hard drive 73 BMC configuring 61 c cabling optical drive 79 CD drive installing 82 removing 79 CD DVD drive troubleshooting 140 checking equipment 124 closing the system 68 connecting external devices 19 connectors riser card 158 159 SAS SATA backplane board 160 system board 155 contacting Dell 165 control panel assembly installing 115 removing 113 cooling fans troubleshooting 134 cooling shroud installing 72 removing 71 cover closing 69 opening 69 D damaged systems troubleshooting 131 Dell contacting 165 Index 179 diagnostics testing options 152 when to use 152 dis
99. iser cards contain one PCIe expansion slot with an x8 lane connector with Installing System Components 97 x8 lane capability The PCI X left riser card provides one slot that can support either a 64 bit 133 MHz PCI X expansion slot or a PCIe x8 lane expansion slot Removing the Riser Card A CAUTION Only trained service technicians are authorized to remove the system 98 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge If applicable remove the bezel See Front Bezel on page 67 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 If applicable disconnect the cable connector on the expansion card See Removing an Expansion Card on page 96 If applicable remove the expansion card from the riser Press the release latch es on the riser board and lift the riser board straight up from the system board See Figure 3 16 Installing System Components Figure 3 16 Installing and Removing the Riser Card 1 2 3 6 1 riser card release latch 2 riser card connector 3 leftriser card 4 center riser card 5 riser card connector 6 center riser card alignment pins 2 Installing the Riser Card A CAUTI
100. isk controller card such as a SAS controller card do not remove it Close the system See Opening and Closing the System on page 68 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail see Getting Help on page 165 For each expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals b Open the system See Opening and Closing the System on page 68 c Reinstall one of the expansion cards d Close the system See Opening and Closing the System on page 68 e Reconnect the system to the electrical outlet and turn on the system and attached peripherals f Run the appropriate online diagnostic test If the tests fail repeat step 13 for each expansion card until you are able to single out the faulty expansion card If the tests fail for all expansion cards see Getting Help on page 165 l Troubleshooting Your System Troubleshooting the Microprocessors Problem Error message indicates a processor problem Front panel status LCD indicates a problem with the processors or system board A heat sink is not installed for each processor Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system
101. istribution board 26 SATA_B Connector for the SATA B hard drive 27 SATA_C Connector for the SATA C optical drive device ODD 28 CTRL_PNL Control panel interface connector 29 RISER2 Left riser expansion card interface connector 30 BATTERY Connector for the 3 0 V coin battery Jumpers and Connectors 157 Riser Card Connectors The system is available with either a PCle riser card or a PCI X PCle riser card not shown See Figure 6 1 and Figure 6 2 for the location and description of the expansion card slots on the two riser cards Figure 6 2 PCle Center and Left Riser Card 7 Center Riser RISER1 1 system board connector 2 expansion card socket Left Riser RISER2 1 system board connector 2 expansion card socket 158 Jumpers and Connectors Control Panel Assembly Connectors Figure 6 3 shows the configuration of the I O control panel assembly connectors Figure 6 3 Input Output Control Panel Board 1 backplane connector BP_12C 2 internal USB connector USB3 3 internal USB key cable connector 4 LCD panel connector FRONT PANEL USB_CONN 5 control panel system board connector J_Planar Jumpers and Connectors 159 SAS SATA Backplane Board Connectors Figure 6 4 shows the location of the hard drive connectors on the SAS SATA backplane board Figure 6 4 SAS SATA B
102. ive status indicator is off Table 1 3 Hard Drive Indicator Patterns for RAID Condition Drive Status Indicator Pattern Identify drive preparing for Blinks green two times per second removal Drive ready for insertion or Off removal Drive predicted failure Blinks green amber and off Drive failed Blinks amber four times per second Drive rebuilding Blinks green slowly Drive online Steady green Rebuild aborted Blinks green three seconds amber three seconds and off six seconds 18 About Your System Back Panel Features and Indicators Figure 1 3 shows the controls indicators and connectors located on the system s back panel Figure 1 3 Back Panel Features and Indicators aa aaa an an La oJ erer Ure PPPPRPRPPP Pee ecer Lol of of of of of oll of of of al ol L oc ee oree m ec Ipeccecerceereercerer cree percecrncerrceccens H ae tee ge 34 14 13 12 11 1 PCle slot 1 riser card 3 power supply bay 1 PS1 5 redundant power supply indicators 2 7 system status indicator 9 NIC2 connector Gb 11 2 0 compliant USB connectors 2 13 serial connector Connecting External Devices 9 6 PCle slot 2 riser card power supply bay 2 PS2 system identification button system status indicator connector NIC1 connector Gb video connector remote access controller RAC connector optional When connecting external devices to your system follow thes
103. ket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 20 Gently lift the heat sink off of the processor and set the heat sink aside NOTICE The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 107 Installing System Components Figure 3 19 Installing and Removing the Heat Sink 4 1 release levers 2 2 heat sink 8 Release the socket release lever before opening the processor shield 9 Rotate the processor shield upward and out of the way 10 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 108 Installing System Components Figure 3 20 Installing and Removing the Processor SA 6 1 notch in processor 2 2 processor 3 socket release lever 4 ZIF socket 5 processor shield 6 socket key 2 Installing a Processor 1 Unpack the new processor 2 Align the processor with the socket keys on the ZIF socket See Figure 3 20 3 Install the processor in the socket NOTICE Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on When placing the
104. kette drive troubleshooting 138 drive blank installing 74 removing 73 drive carrier hard drive 77 drives CD 79 optical 79 E error messages 45 expansion cards installing 95 removing 96 troubleshooting 147 external devices connecting 19 F fan assembly power supply installing 88 removing 86 fan assembly processor installing 86 removing 84 180 Index features back panel 19 front panel 13 H hard drive drive carrier 77 indicator codes 17 installing 75 removing 74 troubleshooting 142 hard drives 73 hot plug hard drives 73 indicators back panel 19 front panel 13 hard drive 17 NIC 21 power 20 installing backplane board 102 CD drive 82 control panel assembly 115 cooling shroud 72 expansion cards 95 hard drive blank 74 hard drives 75 memory modules 104 optical drive 80 82 installing continued power supply fan assembly 88 processor fan assembly 86 RAC card 94 riser card 99 system board 121 USB memory key 90 J jumpers system board 155 K keyboard troubleshooting 125 memory installation guidelines 102 installing 104 removing 106 troubleshooting 135 memory key connector USB 90 messages alert 44 error messages 45 hard drive indicator codes 17 status LCD 22 system 34 warning 43 microprocessor troubleshooting 149 mouse troubleshooting 126 NICs indicators 21 troubleshooting 12
105. l Drive Carrier 1 A 1 optical drive 2 optical drive tray Cooling Fan Modules The fan assembly contains four dual motor fans and provides cooling for the processor and memory modules and two dual motor fans for the redundant power supplies Installing System Components 83 Removing the Fan Assembly A CAUTION Only trained service technicians are authorized to remove the system 84 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening and Closing the System on page 68 Remove the system board shroud See Removing the System Board Shroud on page 71 Disconnect the fan connectors on the system board FAN_MOD1 and FAN_MOD2 See Figure 3 10 While pulling the two release levers on the fan assembly lift the fan assembly off of the two securing posts and out of the chassis See Figure 3 10 Installing System Components Figure 3 10 Installing and Removing the Fan Assembly 3 1 power supply fan bay assembly 2 securing posts 2 3 release levers 2 4 fan cables and connector 5 system fan bay assembly 6 SAS expansion card data cable K NOTE In the preceding figure the 12C cable is shown connecting over the control panel cabling This cable should be routed under the control panel
106. l Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running utility A program used to manage system resources memory disk drives or printers for example UTP Unshielded twisted pair A type of wiring used to connect systems in a business or home to a telephone line V Volt s 176 Glossary VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video driver A program that allows graphics mode application programs and operating systems to display at a chosen res
107. l the system is rebooted represents the DIMM implicated by the BIOS E2112 Mem Spare The system BIOS has spared See Troubleshooting 11910 T1911 I1912 I1915 32 DIMM Intrusion gt 3 ERRs Chk Log SEL Full Video Off LCD lights with a blue or amber background About Your System the memory because it has determined that the memory had too many errors amp represents the DIMM pair implicated by the BIOS System cover has been removed LCD overflow message A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overflow message System Event Log is full of events and is unable to log any more events The video has been turned off by the RAC remote user System Memory on page 135 Information only Check the SEL for details on the events Clear the log by deleting event entries Information only Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions 11916 Video Off in The video will be turned off Information only in xx seconds by the RAC LCD lights with emote user a blue or amber background W1228 ROMB Batt lt Warns predictively that the Replace RAID battery See 24hr RAID battery has less than Expansion Cards on 24 hours of charge left page 95 NOTE For the full name of an abbreviation or acronym used in this table see the G
108. lled and are configured correctly See the operating system documentation for more information 5 Verify that the controller is enabled and the drives appear in the System Setup program See Entering the System Setup Program on page 45 6 Check the cable connections inside the system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Verify that the cable connections between the hard drive s and the drive controller are correct whether the connections are to the SATA connectors on the system board a SAS expansion card or a SAS RAID controller See Hard Drives on page 73 Verify that the SAS or SATA cables are securely seated in their connectors Close the system See Opening and Closing the System on page 68 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 165 Troubleshooting a Hot plug Hard Drive Problem e Device driver error e One or more hard drives not recognized by the system Troubleshooting Your System 143 Action A CAUTION Only trained service technicians are authorized to remove the system 144 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safet
109. ller 10 SAS card connector daughter card 11 RAC card 12 memory modules 6 13 CPU heatsink 14 dual fan module bays 1 and 2 4 fans 15 SAS SATA backplane cable 16 SATA SAS backplane cable connector 17 hotplug hard drive baysOand1 18 one optional slimline drive 19 LCD control panel 20 chassis intrusion switch 21 control panel assembly 22 power supply dual fan modules 2 fans 23 power distribution board 24 power distribution board cover K NOTE In the preceding figure the 12C cable is shown connecting over the control panel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector The system board holds the system s control circuitry and other electronic components The processor and memory are installed directly on the system board Using a riser card the system can accommodate two expansion cards The peripheral bays provide space for up to two hard drives and an optional optical drive Power is supplied to the system board and drives through one nonredundant power supply The optical drive connects to the SATA controller on the system board For more information see Optical Drive on page 79 The hard drive bays provide space for up to two 3 5 inch SAS or two 3 5 inch SATA hard drives The hard drives connect to a SAS controller card through the SAS SATA backplane board For more informati
110. losing the System on page 68 10 Optional Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory 11 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 10 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 12 Run the system memory test in the system diagnostics See Running the System Diagnostics on page 151 Figure 3 18 Installing and Removing a Memory Module P Z al 4 1 memory module 2 memory module socket ejectors 2 3 socket 4 alignment keys 2 Installing System Components 105 Removing Memory Modules A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening and Closing the System on page 68 If applicable disconnect the SAS cable on the installed expansion card and then remove the system board shroud before proceeding to step 3 See Figure 3 5 Locate the memory module sockets See Figure 6 1 Press down and out on the eject
111. lossary on page 167 Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected For example if the code E1418 CPU_1_Presence appears you know that a microprocessor is not installed in socket 1 In contrast you might be able to determine the problem if multiple related errors occur For example if you receive a series of messages indicating multiple voltage faults you might determine that the problem is a failing power supply Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system About Your System 33 Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions
112. ls the interrupt assignment of PCI devices in the Assignment Standard system When set to distributed the interrupt routing will be swizzled to minimize IRQ sharing Serial Communication Screen Table 2 7 lists the options and descriptions for the information fields that appear on the Serial Communication screen Table 2 7 Serial Communication Screen Options Option Description Serial Communication Options are On without Console Redirection On with On without Console Console Redirection via COM1 On with Console Redirection default Redirection via COM2 and Off External Serial Connector Specifies whether COM1 COM2 or Remote Access COM1 default Device has access to the external serial connector for serial communications 52 Using the System Setup Program Table 2 7 Serial Communication Screen Options continued Option Description Failsafe Baud Rate Displays the failsafe baud rate used for console 115200 default redirection when the baud rate cannot be negotiated Remote Terminal Type VT 100 VT 220 default Redirection After Boot Enabled default automatically with the remote terminal This rate should not be adjusted Select either VT 100 VT 220 or ANSI Enables or disables BIOS console redirection after your system boots to the operating system System Security Screen Table 2 8 lists the options and descriptions for the information fields that appear on the System Security screen
113. mation Displays test results Using Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Ya NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options e Non Interactive Tests Only When checked runs only tests that require no user intervention e Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option e Show Ending Timestamp When checked time stamps the test log Running the System Diagnostics 153 Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify the diskette drive or USB memor
114. mponents This section describes how to install the following system components e Front bezel e System board shroud e Hard drives e Optical drive e Cooling fan modules e Power supplies e Internal USB Memory Connector e RAC Card e Expansion cards e Riser cards e Backplane board e System memory e Processor e System battery e Control panel assembly e Power distribution board e System board Recommended Tools You may need the following items to perform the procedures in this section e Key to the system keylock e 1 and 2 Phillips screwdrivers e T 10 Torx driver e Wrist grounding strap Installing System Components 63 Inside the System A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge In Figure 3 1 the bezel and system cover are removed to provide an interior view of the system 64 Installing System Components Inside the System Figure 3 1 Lo wo system cover 2 cover latch 1 65 Installing System Components 3 system board shroud 4 redundant power supplies optional 5 left riser 6 SAS external controller daughter card 7 SAS RAID external controller 8 center riser daughter card battery and memory module 9 SAS internal RAID contro
115. n the System Password option is set to Enabled the system prompts you for the system password after the system starts Assigning a System Password Before you assign a system password enter the System Setup program and check the System Password option When a system password is assigned the setting shown for the System Password option is Enabled If the setting shown for the Password Status is Unlocked you can change the system password If the Password Status option is Locked you cannot change the system password When the system password feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system password 1 Verify that the Password Status option is set to Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press
116. nector turn off the system and wait for minute then connect the monitor to the other video connector and turn the system on again Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 151 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 165 Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Entering the System Setup Program on page 45 Examine the keyboard and its cable for signs of damage Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard See Getting Help on page 165 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 151 If the problem is not resolved see Getting Help on page 165 Troubleshooting Your System 125 Troubleshooting the Mouse Problem System message indicates a problem with the mouse e Mouse is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 151 If the test fails continue to the next step 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 4 If the mouse is damaged continue to the next
117. never you turn on your system or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt type your password and press lt Enter gt at the prompt After you type the correct system password and press lt Enter gt your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down This message can alert you to an unauthorized person attempting to use your system Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered 58 Using the System Setup Program K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes Deleting or Changing an Existing System Password 1 When prompted press lt Ctrl gt lt Enter gt to disable the existing system password If you are asked to enter your setup password contact your network administrator Enter the System Setup program by pressing lt F2 gt during POST Select the System Security screen field to verify that the Password Status option is set to Unlocked 4 When prompted type the system password
118. ng a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second Glossary 171 key combination A command requiring you to press multiple keys at the same time for example lt Ctrl gt lt Alt gt lt Del gt kg Kilogram s 1000 grams kHz Kilohertz KMM Keyboard monitor mouse KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN Ib Pound s LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it Linux An open source operating system similar to the UNIX operating system that runs on a variety of hardware systems Linux is freely available however the full distribution of Linux along with technical support and training are available for a fee from vendors such as Red Hat Software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional
119. nnector Disconnect the internal USB key cable and if applicable the hard drive backplane 12C cable See Installing the Optional Internal USB Memory Key on page 90 and Removing the Backplane Board on page 100 Installing System Components Disconnect the display module cable from the control panel board See Figure 3 22 Remove the three screws that secure the control panel board to the system chassis and remove the board See Figure 3 22 Remove the display module a Insert the end of paper clip into the hole on the right side of the display module and gently pry off the label b Using a T10 Torx driver remove the two screws that secure the display module to the system chassis c Remove the display module from the chassis cutout Installing the Control Panel Assembly 1 Insert the display module into the chassis cutout and secure with the two Torx screws Affix the display module label to the display module Install the control panel board in the system chassis and secure with the three Phillips screws See Figure 3 22 Connect the display module cable to the control panel board See Figure 3 22 Connect the internal USB key cable and if applicable the hard drive backplane 12C cable See Installing the Optional Internal USB Memory Key on page 90 and Installing the Backplane Board on page 102 Connect the control panel cable to the control panel board See Figure 3 22 Close the system See Opening
120. nnectors Jumpers and Connectors 155 Figure 6 1 System Board Connectors 23 1 2 3 4 5 6 7 8 9 10 V ALLEL iT ema OB Pwrp_en NVRAM_CLR N N N Table 6 2 System Board Connectors Item Connector Description l SYSTEM ID System ID LED indicator 2 NIC2 NIC 2 connector 3 NICI NIC 1 connector 4 USB2 USB connector 5 USB1 USB connector 156 Jumpers and Connectors Table 6 2 System Board Connectors continued Item Connector Description 6 PWRD_EN Password and configuration jumper NVRAM_CLR 7 VGA Video connector 8 RISERI Center riser expansion card interface connector 9 COM Serial connector 10 RAC_CONN Remote Access Control RAC card connector 11 HD_ACT_CARD Hard drive activity connector expansion controller 12 DIMM3_B Memory module slot 6 13 DIMM3_A Memory module slot 5 14 DIMM2_B Memory module slot 4 15 DIMM2_A Memory module slot 3 16 DIMM1_B Memory module slot 2 17 DIMM1_A Memory module slot 1 18 FAN_MOD2 Power connector for FAN3 and FAN4 19 CPU Processor socket 20 FAN_MOD1 Power connector for FAN and FAN 2 21 USB_CONN Internal USB key connector 22 12V Power supply connector 12 volt 23 PWR_CONN Power supply connector 24 SATA_A Connector for the SATA A CDROM drive 25 PDB_12C Power d
121. ns for the information fields that appear on the main System Setup program screen K NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Using the System Setup Program 41 Table 2 2 System Setup Program Options continued Option Description Memory Information CPU Information SATA Configuration Boot Sequence Hard Disk Drive Sequence USB Flash Drive Emulation Type Auto default Boot Sequence Retry Disabled default Integrated Devices PCI IRQ Assignment 48 Displays a screen to view memory information and to configure certain memory features See Table 2 3 Displays information related to microprocessors speed cache size and so on See Table 2 4 Enables or disables a Serial Advanced Technology Attachment SATA device such as hard drive CD drive or DVD drive See SATA Configuration Screen on page 51 Determines the order in which the system searches for boot devices during system startup Available options can include the diskette drive CD drive hard drives and network If you have installed a RAC additional options such as virtual floppy and virtual C
122. nt bezel if it was removed in step 1 Removing a Hot Plug Hard Drive 1 74 Remove the front bezel if attached See Removing the Front Bezel on page 67 From the RAID management software prepare the drive for removal and wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your SAS controller documentation for information about hot plug drive removal If the drive has been online the green activity fault indicator will flash as the drive is powered down When both drive indicators are off the drive is ready for removal Open the drive carrier release handle to release the drive See Figure 3 6 Slide the hard drive out until it is free of the drive bay Installing System Components 5 If you do not replace the hard drive insert a drive blank in the vacated drive bay See Installing a Hard Drive Blank on page 74 NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed Installing a Hot Plug Hard Drive NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remo
123. ntroller DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips DVD Digital versatile disc ECC Error checking and correction EEPROM Electronically erasable programmable read only memory EMC Electromagnetic compatibility EMI Electromagnetic interference EMP Emergency management port ERA Embedded remote access ERA allows you to perform remote or out of P band server management on your network server using a remote access controller Glossary 169 ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure flash memory A type of EEPROM chip that can be reprogrammed from a utility on diskette wh
124. ocessors on system is in an unsupported page 149 configuration About Your System 25 Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions 26 E141C CPU Mismatch zal Iag H Hj Protocol Bus PERR Init E1422 CPU Machine Chk zal 1610 PS Missing E1614 PS Status E1618 PS Predictive About Your System Processors are in a configuration unsupported by Dell The system BIOS has reported a processor protocol error The system BIOS has reported a processor bus parity error The system BIOS has reported a processor initialization error The system BIOS has reported a machine check error No power is available from the specified power supply specified power supply is improperly installed or faulty No power is available from the specified power supply specified power supply is improperly installed or faulty Power supply voltage is out of acceptable range specified power supply is improperly installed or faulty Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system s Getting Started Guide See Getting Help on page 165 See Getting Help on page 165 See Getting Help on page 165 See Getting Help on page 165 See Troubleshooting Power Supplies on page 133 See Troubleshooting
125. off the system and attached peripherals and disconnect the system from its electrical outlet and peripherals Open the system See Opening and Closing the System on page 68 Ensure that the controller card is firmly seated into the system board connector See Installing an Expansion Card on page 95 If you have a SAS RAID controller ensure that the following RAID components are properly installed and connected e Memory module e Battery Verify that the cable connections between the hard drives and the SAS controller are correct See Hard Drives on page 73 Ensure that the cables are firmly connected to the SAS controller and the hard drives l Troubleshooting Your System 10 11 12 If your system has hot pluggable hard drives in a front loading drive bay when available verify that the cable connections between the SAS SATA backplane and the SAS controller are correct See Installing the Backplane Board on page 102 Close the system See Opening and Closing the System on page 68 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 165 Troubleshooting Expansion Cards K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all
126. olution with the desired number of colors Video drivers may need to match the video adapter installed in the system video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution W Watt s WH Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive Windows 2000 An integrated and complete Microsoft Windows operating system that does not require MS DOS and that provides advanced operating system performance improved ease of use enhanced workgroup functionality and simplified file management and browsing Windows Powered A Windows operating system designed for use on NAS systems For NAS systems the Windows Powered operating system
127. on see Hard Drives on page 73 Backplane Board on page 100 and Expansion Cards on page 95 During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see System Board Jumpers on page 155 66 Installing System Components Front Bezel A lock on the bezel restricts access to the power button optical drive and hard drive s A control panel LCD located on the front panel and accessible through the front bezel displays the system s status See Figure 3 2 Figure 3 2 Control Panel LCD With Bezel Installed 1 2 1 bezel 2 control panel LCD Removing the Front Bezel 1 Using the system key unlock the bezel 2 Press the tab at the left end of the bezel 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 3 3 Installing System Components 67 Figure 3 3 Installing and Removing the Optional Bezel 1 2 1 bezel lock 2 bezel Replacing the Front Bezel To replace the front bezel perform the above steps in reverse Opening and Closing the System A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against elec
128. on your system s front and back panels provide convenient connectivity and system expansion capability The system firmware applications and operating systems monitor the system and component status and alert you when a problem arises System conditions can be reported by any of the following e Front or back panel indicators e LCD status messages e System messages e Warning messages e Diagnostics messages e Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need A CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide and Rack Installation Instructions included with your rack solution describe how to install your system into a rack e The Getting Started Guide provides an overview of system features setting up your system and technical specifications e CDs included with your system provide documentation and tools for configuring and managing your system e Systems management software documentation describes the features requirements installation and basic operation of the software About Your System 11 Operating system documentation describes how to install if necessa
129. onfigurations based on the following guidelines The minimum memory configuration is 512 MB If only one memory module is installed it must be installed in the DIMM1_A socket A rank must contain identical memory modules Install memory modules in rank 1 2 DIMM1_x before installing memory modules in rank 3 4 DIMM2_x and install memory modules in rank 3 4 before installing rank 5 6 DIMM3_x Configurations of three or five memory modules are not supported 3 1 Sample Memory Module Configurations DIMM1_A DIMM1_B DIMM2_A DIMM2_B DIMM3_A_ DIMM3_B Table Total Memory 512MB 512MB 1 GB 512 MB 1 GB 1 GB 2 GB 512 MB 2 GB 1 GB 3 GB 512 MB 4 GB 1 GB 4 GB 2 GB 6 GB 1 GB 8 GB 2 GB 512 MB 512 MB 1 GB 512 MB 1 GB 2 GB 1 GB 2 GB 512 MB 512 MB 1 GB 1 GB 2 GB 512 MB 512MB 512MB 512MB 1 GB 1 GB 1 GB 1 GB 2 GB Installing System Components 103 Table 3 1 Sample Memory Module Configurations continued Total Memory DIMM1_A DIMM1_B DIMM2_A DIMM2_B DIMM3_A DIMM3_B 12 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 24 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB Installing Memory Modules A CAUTION Only trained service technicians are authorized to remove the system 104 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protectin
130. ork inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on See LCD Status Messages on page 22 the front panel LCD An error message displayed on the See System Messages on page 34 monitor Alert messages from the systems See the systems management software management software documentation The monitor s power indicator See Troubleshooting the Video Subsystem on page 124 The keyboard indicators See Troubleshooting the Keyboard on page 125 The USB diskette drive activity See Troubleshooting a Diskette Drive on indicator page 138 Troubleshooting Your System 123 Table 4 1 Start Up Routine Indications continued Look listen for Action The USB CD drive activity indicator See Troubleshooting an Optical Drive on page 140 The hard driv
131. ormation screen Table 2 4 CPU Information Screen Option 64 bit Core Speed Bus Speed Virtualization Technology Disabled default Adjacent Cache Line Prefetch Enabled default Hardware Prefetcher Enabled default Demand Based Power Management Enabled default Processor X ID Description Specifies if the installed processors support 64 bit extensions Displays the clock speed of the processors Displays the bus speed of the processors Displays when the processor s support Virtualization Technology Enabled permits virtualization software to utilize Virtualization Technology functions incorporated in the processor design This feature can only be used by software that supports Virtualization Technology Enables or disables optimal use of sequential memory access Disable this option for applications that require high use of random memory access Enables or disables the hardware prefetcher NOTE Check your operating system documentation to verify if the operating system supports this feature Enables or disables demand based power management When enabled the CPU Performance State tables will be reported to the operating system when disabled the CPU Performance State tables will not be reported to the operating system If any of the CPUs do not support demand based power management the field will become read only and will automatically set to Disabled Displays the family model and stepp
132. ors on each end of the socket until the memory module pops out of the socket See Figure 3 18 Replace the system board shroud and connect the SAS connector to the installed expansion card and then route the cable through the slot between the shroud and the system sidewall See Figure 3 5 Close the system See Opening and Closing the System on page 68 Processor You can upgrade the processor to take advantage of future options in speed and functionality The processor and its associated internal cache memory are contained in a land grid array LGA package that is installed in a ZIF socket on the system board Replacing the Processor A CAUTION Only trained service technicians are authorized to remove the system 106 cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Prior to upgrading your system download the latest system BIOS version on support dell com 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 69 Installing System Components If applicable disconnect the SAS cable connector on the expansion card Remove the system board shroud See Removing the System Board Shroud on page 71 Position your thumb firmly over the soc
133. ory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting a Hard Drive on page 142 See Troubleshooting the System Battery on page 132 Table 1 7 System Messages continued Message Causes Corrective Actions Time of day not set please run SETUP program Timer chip counter 2 failed TPM configuration operation honored TPM failure TPM operation is pending Press I to Ignore or M to Modify to allow this change and reset the system WARNING Modifying could prevent security Unexpected interrupt in protected mode Unsupported DIMM detected in the RAID DIMM slot Incorrect Time or Date settings faulty system battery Faulty system board System will now restart A Trusted Platform Module TPM function has failed Configuration change has been requested DIMMs are improperly seated or the keyboard mouse controller chip has failed DIMM installed in RAID DIMM slot is not supported Check the Time and Date settings See Entering the System Setup Program on page 45 If the problem persists replace the system battery See Troubleshooting the System Battery on page 132 See Getting Help on page 165 Information only See Getting Help on page 165 Press I to continue system boot Press M to modify the TPM setting and restart Reseat
134. ower Supply Fan Assembly Installing the Power Supply Fan Assembly Contents 79 79 80 82 82 83 84 86 86 86 88 Contents Power Supplies 88 Removing a Power Supply 88 Replacing a Power Supply 89 Internal USB Memory Key 90 Installing the Optional Internal USB Memory Key 2 04 90 RAC Card oo 26 5 0 60 oa taht ste Het beet 92 Removing the RAC Card 92 InstallingaRACCard 94 ExpansionCards 40 95 Installing an ExpansionCard 95 Removing an Expansion Card 96 Riser Cards 2 anaana 97 Removing the RiserCard 98 Installing the Riser Card 99 Backplane Board 100 Removing the Backplane Board 100 Installing the Backplane Board 102 System Memory 4 102 Memory Module Installation Guidelines 102 Installing Memory Modules 104 Removing Memory Modules 106 Piocessor foto ie nanea Be ae Db Ad 106 Replacing the Processor 106 Installing a Processor 109 System Battery 004 111 Replacing the System Battery 111 Control Panel Assembly Service only Procedure 00 113 Removing the Control Panel Assembly 113 Installing the Control Panel Assembly 115 Powe
135. ply provides hot pluggable power redundancy In redundant mode the system distributes the power load across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is picked up by the remaining power supply NOTICE To ensure proper system cooling the power supply blank must be installed on the unoccupied power supply bay in a nonredundant configuration Removing a Power Supply NOTICE The system requires one power supply to operate the system normally On power redundant systems remove and replace only one power supply at a time ina system that is powered on K NOTE On your rack system you may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s Rack Installation Guide 1 If your system has a single power supply turn off the system and all attached peripherals For a redundant system you can leave the system running and proceed to the next step Disconnect the power cable from the power source Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables 88 Installing System Components K NOTE For nonredundant power supplies remove the power cord retention bracket that secures the system cables See the Getting Started Guide that ships with your system for more information
136. r DistributionBoard 116 Removing the Power Distribution Board 116 Replacing the Power Distribution Board 118 System Board Service Only Procedure 118 Removing the System Board Assembly 119 Installing the System Board Assembly 121 4 Troubleshooting Your System 123 Safety First For You and Your System 123 Start Up Routine 123 Checking the Equipment 124 Troubleshooting External Connections 124 Troubleshooting the Video Subsystem 124 Troubleshooting the Keyboard 125 Troubleshooting the Mouse 126 Troubleshooting Serial 1 0 Problems 126 Troubleshooting a Serial 1 0 Device 127 Troubleshooting a USB Device 127 TroubleshootingaNIC 129 Troubleshooting a Wet System 130 Troubleshooting a Damaged System 131 Troubleshooting the System Battery 132 Contents Troubleshooting Power Supplies 133 Troubleshooting System Cooling Problems 134 Troubleshooting a Fan 134 Troubleshooting System Memory 135 Troubleshooting an Internal USB Key 137 Troubleshooting a DisketteDrive 138 Troubleshooting an Optical Drive 140 Troubleshooting a SCSI Tape Drive 141 Troubleshooting a Hard Drive 142 Troubleshooting a Hot plug Hard
137. rd See Disabling a Forgotten Password on page 162 60 Using the System Setup Program Baseboard Management Controller Configuration The Baseboard Management Controller BMC enables configuring monitoring and recovery of systems remotely BMC provides the following features Uses the system s integrated NIC e Enables fault logging and SNMP alerting e Provides access to system event log and sensor status e Allows control of system functions including power on and off e Functions independently of the system s power state or the system s operating system e Provides text console redirection for system setup text based utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Tur on or restart your system 2 Press lt Ctr1 E gt when prompted after POST If your operating system begins to load before you press lt Crt1 E gt allow the system to finish booting and then restart your system and try again BMC Setup Module Options For information about the BMC Setup Module options and how to configure the emergency management port EMP see the BMC documentation 61 Using the System Setup Program 62 Using the System Setup Program Installing System Co
138. rking inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 69 Remove any expansion card that is already installed on the riser board See Removing an Expansion Card on page 96 Remove the plastic filler on the rear wall of the system See Figure 3 14 Connect the ribbon cable to the RAC card K NOTE You must perform this step before connecting the RAC card to the system board Once the card is fully seated on the standoffs it will be difficult to connect the ribbon cable to the RAC card and to the system board Angle the RAC card so that its NIC connector inserts through the back panel RAC card opening and then straighten the card See Figure 3 14 Position the back edge of the card so that the cutout on the edge of the card inserts into the support standoff See Figure 3 14 Align the front edge of the RAC card with the two front plastic retention standoffs and press down the side of the card until it is fully seated on the standoffs See Figure 3 14 When the front of the card is fully seated the plastic standoff snaps over the edge of the card Installing System Components 9 Connect the ribbon cable to the system board See Figure for the connector locations NOTICE Be careful when attaching cables to the system board that you do not dama
139. rtition and format SAS or SATA hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing a Drive Blank NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed If you remove a hard drive carrier from the system and do not reinstall it you must replace the carrier with a drive blank Installing System Components 73 Removing a hard drive blank is slightly different than removing the 3 5 inch hard drive carrier 1 3 Remove the front bezel if attached See Removing the Front Bezel on page 67 Locate the pushbutton locking tab on the right side of the blank to release the hard drive blank Slide the hard drive blank out until it is free of the drive bay Installing a Hard Drive Blank Installing the hard drive blank is slightly different than installing the 3 5 inch hard drive carrier 1 5 Remove the front bezel if attached See Removing the Front Bezel on page 67 Locate the hard drive blank that ships with your system Dell part number H7511 Insert the hard drive blank into the drive bay until the blank is fully seated The pushbutton locking tab should click as the drive blank snaps into place Replace the fro
140. run from the utility partition on your hard drive NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 5 1 provides a brief explanation of testing options 152 Running the System Diagnostics Table 5 1 System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Infor
141. ry configure and use the operating system software Documentation for any components you purchased separately provides information to configure and install these options Updates are sometimes included with the system to describe changes to the system software and or documentation K NOTE Always check for updates on support dell com and read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Accessing System Features During Startup Table 1 1 describes keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description 12 lt F2 gt Enters the System Setup program See Entering the System Setup Program on page 45 lt F10 gt Opens the utility partition allowing you to run the system diagnostics See Running the System Diagnostics on page 152 lt F1l gt Enters the boot mode selection screen allowing you to choose a boot device lt F12 gt Starts PXE boot lt Ctrl E gt Enters the Baseboard Management Controller BMC Management Utility which allows acces
142. s If the problem persists see Getting Help on page 165 Troubleshooting a SAS or SAS RAID Controller K NOTE When troubleshooting a SAS or SAS RAID controller also see the documentation for your operating system and the controller Problem Error message indicates a problem with the SAS or SAS RAID controller SAS or SAS RAID controller performs incorrectly or not at all Troubleshooting Your System 145 Action A CAUTION Only trained service technicians are authorized to remove the system 146 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 151 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled See Entering the System Setup Program on page 45 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt fora SAS controller e lt Ctrl gt lt R gt for a SAS RAID controller See the controller s documentation for information about configuration settings Check the configuration settings make any necessary corrections and restart the system If the problem is not resolved continue to the next step Turn
143. s lt Esc gt to exit the System Setup program the Exit screen displays the following options e Save Changes and Exit e Discard Changes and Exit e Return to Setup System and Setup Password Features NOTICE The password features provide a basic level of security for the data on your system If your data requires more security use additional forms of protection such as data encryption programs NOTICE Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting Your system is shipped to you without the system password feature enabled If system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password on page 59 If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password on page 162 56 Using the System Setup Program Using the System Password After a system password is assigned only those who know the password have full use of the system Whe
144. s to the system event log SEL and configuration of the remote access controller RAC card See the Dell OpenManage Baseboard Management Controller User s Guide for more information on setup and use of BMC lt Ctrl C gt This keystroke enters the SAS Configuration Utility See your SAS controller User s Guide for more information About Your System Table 1 1 Keystrokes for Accessing System Features continued Keystroke Description lt Ctrl R gt Ifyou have the optional battery cached SAS RAID controller this keystroke enters the RAID configuration utility For more information see the documentation for your SAS controller card lt Ctrl S gt Ifyou have PXE support enabled through the System Setup Program see Integrated Devices Screen on page 51 this keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC Front Panel Features and Indicators Figure l 1 shows the controls indicators connectors and features on the system front panel behind the optional bezel To remove the bezel press the latch at the left end of the bezel See Opening and Closing the System on page 68 Table 1 2 provides component descriptions Figure 1 1 Front Panel Features and Indicators amm j KO 3 4 5 About Your System 13 Table 1 2 Front Panel Components Item Component Icon Description 1 Power on indicator i Th
145. step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse See Getting Help on page 165 4 Enter the System Setup program and ensure that the mouse controller is enabled See Entering the System Setup Program on page 45 If the problem is not resolved see Getting Help on page 165 Troubleshooting Serial I O Problems Problem e Error message indicates a problem with a serial port e Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your application See Entering the System Setup Program on page 45 2 Ifthe problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 126 Troubleshooting Your System 3 Run the appropriate online diagnostic test See Running the System Diagnostics on page 151 If the tests run successfully but the problem persists see Troubleshooting a USB Device on page 127 Troubleshooting a Serial 1 0 Device Problem e Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable
146. t the USB mouse and keyboard Restart the system and reconnect the USB devices If the problem is resolved the problem was likely caused by an overcurrent event on one of the USB devices If the problem persists attempt to isolate the faulty device by trying different USB configurations If the problem is not resolved proceed to the next step Reset the system BIOS to the default settings by setting the NVRAM _CLR jumper inside your system Use the following procedure CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge a Turn off the system and attached peripherals and unplug the system from the power source b Open the system See Opening the System on page 69 l Troubleshooting Your System 7 Q Locate the NVRAM_CLR jumper on your system board see System Board Jumpers on page 155 and set the jumper to the enabled position Close the system See Closing the System on page 69 Reconnect the system and peripherals to power and restart If all USB devices are operational proceed to the next step If the USB devices are still not functioning see Getting Help on page 165 Repeat step a and step b Set the NVRAM_CLR jumper to the disable
147. ted a PCI system error PCle expansion cards If on a component that resides the problem persists see in PCI configuration space Troubleshooting at bus device Expansion Cards on function page 147 PCI SERR Slot The system BIOS has Remove and reseat the reported a PCI system error PCle expansion cards If on a component that resides the problem persists see in the specified slot Troubleshooting Expansion Cards on page 147 E1714 Unknown Err The system BIOS has See Getting Help on determined that there has page 165 been an error in the system but is unable to determine its origin E171F PCIE Fatal The system BIOS has Remove and reseat the Err B D reported a PCIe fatal error PCle expansion cards If FHH on a component that resides the problem persists see in PCle configuration space Troubleshooting at bus device Expansion Cards on function page 147 PCIE Fatal The system BIOS has Remove and reseat the Err Slot reported a PCle fatal error PCIe expansion cards If ona component that resides the problem persists see in the specified slot Troubleshooting Expansion Cards on page 147 E1810 HDD Fault The SAS subsystem has See Troubleshooting a determined that hard drive Hard Drive on page 142 has experienced a fault 28 About Your System Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E1811 HDD Rbld The specified hard drive has See Trou
148. tem on page 68 Open the power distribution board cover by rotating it upward until it catches on the cover detent See Figure 3 10 Disconnect the fan cable on the power distribution board See Figure 3 10 Remove the fan assembly from the system Installing System Components Figure 3 11 Installing and Removing the Power Supply Fan Assembly 1 power supply fan assembly 2 fan cables and connector 3 FAN_MOD connector on power distribution board K NOTE In the preceding figure the 12C cable is shown connecting over the control panel cabling This cable should be routed under the control panel cable and the internal USB key connector The 12C cable seats in a cable guide clip that is directly beneath the control panel connector Installing System Components 87 Installing the Power Supply Fan Assembly 1 Connect the fan s power cable to the FAN_MOD connector on the power distribution board See Figure 3 11 for the location of the connector Route the fan cable through the slot on the shroud partition 3 Close the power distribution board cover by rotating it downward until it seats directly over the board 4 Close the system See Opening and Closing the System on page 68 Power Supplies Your system supports one or two power supplies rated at an output of 400 W If only one power supply is installed it must be installed in the left power supply bay PS1 If two power supplies are installed the second power sup
149. tems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack Glossary 173 peripheral An internal or external device such as a diskette drive or keyboard connected to a system PGA Pin grid array A type of processor socket that allows you to remove the processor chip pixel A single point on a video display Pixels are arranged in rows and columns
150. ter riser connector Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program on page 46 The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System on page 68 Remove the password jumper plug See Figure 6 1 to locate the password jumper on the system board 4 Close the system See Opening and Closing the System on page 68 162 Jumpers and Connectors 10 Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s t
151. the DIMMs See Troubleshooting System Memory on page 135 If the problem persists see Getting Help on page 165 See Troubleshooting System Memory on page 135 If the problem persists see Getting Help on page 165 About Your System 41 Table 1 7 System Messages continued Message Causes Corrective Actions Unsupported RAID key detected Utility partition not available Warning A fatal error has caused system reset Please check the system event log Warning No micro code update loaded for processor n Warning Detected missing RAID hardware for the embedded RAID subsystem Warning Detected mode change from SCSI to RAID on channel x of the embedded RAID subsystem Warning Detected mode change from RAID to SCSI on channel x of the embedded RAID subsystem 42 About Your System The RAID key installed in the system is not supported on this system The lt F10 gt key was pressed during POST but no utility partition exists on the boot hard drive A fatal system error occurred and caused the system to reboot Microcode update failed RAID key or RAID DIMM missing when system is in RAID mode Embedded RAID subsystem configuration has changed in System Setup Embedded RAID subsystem configuration has changed in System Setup Information only Create a utility partition on the boot hard drive See the CDs that came with your system Check
152. the System Setup Program on page 45 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System on page 68 Locate the faulty power supply The power supply s fault indicator is lit See Power Indicator Codes on page 20 NOTICE You can hot plug the power supplies One power supply must be installed for the system to operate The system is in the redundant mode when two power supplies are installed Remove and install only one power supply at a time ina system that is powered on Operating the system with only one power supply installed for extended periods of time can cause the system to overheat 5 Ensure that the power supply is properly installed by removing and reinstalling it See Replacing a Power Supply on page 89 K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly See Power Indicator Codes on page 20 Troubleshooting Your System 133 6 If the problem is resolved close the system See Opening and Closing the System on page 68 If the problem persists remove the faulty power supply See Removing a Power Supply on page 88 Install a new power supply See Replacing a Power Supply on page 89 If the problem persists
153. ting changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is set to Enabled you must enter the correct setup password before you can modify most of the System Setup options When you start the System Setup program the program prompts you to enter a password If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens with the following exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign a system password however you cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option 2 Highlight the Setup Password option press lt Enter gt to access the setup password window and press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 59 Disabling a Forgotten Passwo
154. tion Internal USB Port Enables or disables the system s internal USB port On default Embedded Gb NICx Enables or disables the system s integrated NIC Options NICI default Enabled are Enabled Enabled with PXE Enabled with iSCSI with PXE Boot and Disabled PXE support allows the system to Other NICs Enabled boot from the network Changes take effect after the system reboots Using the System Setup Program 51 Table 2 6 Integrated Devices Screen Options continued Option Description MAC Address Displays the MAC address for the integrated 10 100 1000 NIC This field does not have user selectable settings OS Watchdog Timer NOTE This feature is usable only with operating systems Disabled default that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification Sets a timer that monitors the operating system for activity and aids in recovery if the system stops responding When this field is set to Enabled the operating system is allowed to initialize the timer When set to Disabled the timer is not initialized I OAT DMA Engine Enables the I O Acceleration Technology I OAT option Disabled default This feature should be enabled only if the hardware and software support I OAT The I OAT Data Memory Transfer DMA Engine transfers data between memory modules allowing data to bypass the CPU I OAT will be supported on the NICs System Interrupt Contro
155. tion YouMayNeed 11 Accessing System Features During Startup 12 Front Panel Features and Indicators 13 Hard Drive Indicator Codes 17 Back Panel Features and Indicators 19 Connecting External Devices 19 Power Indicator Codes 20 NiCIndicatorCodes 21 LCD Status Messages 22 Solving Problems Described by LCD Status Messages 0 2 0002000 33 Removing LCD Status Messages 33 System Messages 0 34 Warning Messages 43 Diagnostics Messages 44 Alert Messages 000 4 44 Contents 2 Using the System Setup Program 45 Entering the System Setup Program 45 Responding to Error Messages 45 Using the System Setup Program 46 System Setup Options 46 MainScreen 005 46 Memory Information Screen 49 CPU InformationScreen 50 SATA Configuration Screen 51 Integrated Devices Screen 51 Serial Communication Screen 52 System Security Screen 53 EXit Sereemm 2 5 dca cana heh aac E E o 56 System and Setup Password Features 56 Using the System Password 57 Using the Setup Password 59 Disabling a Forgotten Password 60 Baseboard Management Controller Con
156. troller failure See Getting Help on Controller page 165 E201C SMI Init System management See Getting Help on interrupt SMI page 165 initialization failure E201D Shutdown Test BIOS shutdown test failure See Getting Help on page 165 E201E POST Mem Test BIOS POST memory test See Troubleshooting failure System Memory on page 135 If problem persists see Getting Help on page 165 E201F DRAC Config Dell remote access Check screen for specific controller DRAC error messages configuration failure Ensure that DRAC cables and connectors are properly seated If problem persists see your DRAC documentation E2020 CPU Config CPU configuration failure Check screen for specific error messages E2021 Memory Incorrect memory Check screen for specific Population configuration Memory error messages See population order incorrect Troubleshooting System Memory on page 135 E2022 POST Fail General failure after video Check screen for specific About Your System error messages 31 Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E2110 MBE DIMM amp Oneofthe DIMMsinthe See Troubleshooting set implicated by amp System Memory on has had a memory multi bit page 135 error MBE E2111 SBE Log The system BIOS has See Troubleshooting Disable DIMM disabled memory single bit System Memory on error SBE logging and will page 135 not resume logging further SBEs unti
157. trostatic discharge 68 Installing System Components Opening the System To upgrade or troubleshoot the system remove the system cover to gain access to internal components 1 Unless you are installing a hot plug component such as a power supply turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals To remove the system cover turn the latch release lock counter clockwise to the unlocked position See Figure 3 4 Lift up on the latch on top of the system See Figure 3 4 Grasp the cover on both sides and carefully lift the cover away from the system Closing the System 1 2 Lift up the latch on the cover Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flush on the system chassis See Figure 3 4 Push down the latch to lever the cover into the closed position Rotate the latch release lock in a clockwise direction to secure the cover Installing System Components 69 Figure 3 4 Installing and Removing the System Cover 1 latch 2 latch release lock 3 alignment J hooks System Board Shroud The system board shroud covers the processor heatsink memory modules and system battery and provides air flow to these components Airflow is facilitated by the cooling fan modules which are positions directly behind the system board shroud 70 Installing System Components Remov
158. ty precautions working inside the computer and protecting against electrostatic discharge Enter the System Setup program and ensure that the USB key port is enabled See Entering the System Setup Program on page 45 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 68 Reseat the USB key Close the system See Getting Help on page 165 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved proceed to the next step Repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system See Opening and Closing the System on page 68 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 165 Troubleshooting a Diskette Drive Problem Error message indicates a diskette drive problem Action A CAUTION Only trained service technicians are authorized to remove the system 138 cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge l Troubleshooting Your System 10 11 12 13 14 15 16 17 Enter the
159. val When a program makes a request to a disk drive for data that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive CD Compact disc CD drives use optical technology to read data from CDs cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with DMI Each component is made up of groups and attributes that are defined as relevant to that component COM The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral conventional memory The first 640 KB of RAM Conventional memory is found in all systems Unless they are specially designed MS DOS programs are limited to running in conventional memory coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current 168 Glossary DDR Double data rate A technology in memory modules that potentially doubles the output device driver A program t
160. ve the front bezel if attached See Removing the Front Bezel on page 67 2 Ifa drive blank is present in the bay remove it See Removing a Drive Blank on page 73 Installing System Components 75 Figure 3 6 Installing a Hot Plug Hard Drive 1 hard drive 2 drive carrier 3 drive carrier release handle 3 Install the hot plug hard drive a Open the handle on the hard drive carrier b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place 4 Replace the front bezel if it was removed in step 1 See Front Bezel on page 67 76 Installing System Components Replacing a Hard Drive Carrier Two versions of hard drive carriers are used with your system The version for SATA hard drives has a single set of four mounting holes on the side rails The second version called a SAS SATAu hard drive carrier has an extra four mounting holes to enable either a SAS and SATAu mounting position When using the SAS SATAu hard drive carrier observe these rules with regard to your system e Use only SAS hard drives with SAS SATAu drive carriers e Use only the SAS mounting position on the carrier The SATAu position is reserved Figure 3 7 illustrates a SAS hard drive being installed in a SAS SATAu hard drive carrier Removing a Hard Drive From a Hard Drive Carrier Remove the four screws from the slide rails on the hard drive carri
161. y key where the test log file is saved You cannot save the file to a hard drive Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available 154 Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test Running the System Diagnostics Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN Go default The password feature is enabled omg The password feature is disabled NVRAM_CLR foggy default The configuration settings in NVRAM are retained at system boot ooo The configuration settings in NVRAM are cleared at next system boot System Board Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board co
162. y precautions working inside the computer and protecting against electrostatic discharge NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 151 Depending on the results of the diagnostics test proceed as needed through the following steps Remove the front drive bezel See Removing the Front Bezel on page 67 If you are experiencing problems with multiple hard drives skip to step 9 For a problem with a single hard drive continue to the next step Turn off your system reseat the hard drive and restart the system If your system has a SAS RAID controller perform the following steps a Restart the system and press lt Ctrl gt lt R gt to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive has been configured correctly for the RAID c Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller are installed and are configured correctly See the operating system documentation for more information Verify that the controller is enabled and the drives appear in the System Setup program See Entering the System Setup Program on page

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