Dell POWERVAULT 660F User's Manual
Contents
1. Fibre Channel Loop B To troubleshoot the I O module perform the following steps 1 Is the green RX indicator off Yes Perform the following steps a Confirm that power supply lights are on b Confirm that the I O module is not inserted upside down into the unit c Confirm that the cable is plugged into the port next to the RX indicator d Confirm that the other end of the cable is connected to an active and pow ered Fibre Channel port No Proceed to step 2 2 Perform the following steps a Try another cable for the connection to the I O module If this resolves the problem end troubleshooting b Replace the I O module in the unit where the RX indicator does not light If this resolves the problem end troubleshooting c Replace the I O module Dell Fibre Disk RAID Controller or other device that is connected to the I O module If this resolves the problem end troubleshooting 3 Is the problem resolved Yes End troubleshooting No See Chapter 9 Getting Help for instructions on obtaining technical assistance Troubleshooting the LS Module The LS module contains the loop resiliency circuit for the Fibre Channel loop When you face the front of the system LS Module A is on the left side and LS Module B is on the right side LS Module A contains the loop resiliency circuit for Fibre Channel Loop A LS Module B contains the loop resiliency circuit for Fibre Channel Loop B The LS modules also cont2. indicator not lit Yes Perform the following steps a e Verify that the AC cable to the power supply is properly inserted into the power supply First turn the power supply switch off then verify proper inser tion by completely pulling the AC cable from the power supply reinserting it firmly and turning the power supply switch back on If this fixes the problem end troubleshooting Verify the AC cable is plugged into an active AC source at the other end First turn off the power supply switch then turn it back on when the AC sources are confirmed Verify that any fuses or breakers to which the power source may be connected are not disabling the AC power source If this resolves the problem end troubleshooting Check that the power supplies are fully seated First turn the power supply switch off Check seating by completely pulling the power supply from the system and then reinserting it firmly If this resolves the problem end troubleshooting Verify that the power supply switch is in the ON 1 position for both power supplies If this resolves the problem end troubleshooting Replace the power supply If this resolves the problem end troubleshooting No Proceed to step 3 Is the power supply amber fault indicator lit and the green power indicator lit Yes Perform the following steps a b Check that the power supplies are fully seated First turn the power supply switch off Check the seating by c
3. the amber LED stays lit 3 Remove the power cord from the back of the faulty power supply module Do not turn off or disconnect the power cord to the remaining functioning power supply 4 Unscrew the captive screws that secure the power supply module in its slot 5 Pull the faulty power supply module out of its slot 6 Slide the new power supply into its slot Ensure that the power supply switch is set to OFF 0 Installation and Troubleshooting Guide 7 Tighten the captive screws to secure the power supply in its slot 8 Connect the AC power cable to the power input receptacle on the back panel of the power supply 9 Turn on the power supply by pressing the power supply rocker switch to ON Observe that the green LED on the back of the power supply is on and that the amber fault LED stays off support dell com Troubleshooting 8 17 8 18 Installation and Troubleshooting Guide
4. Use Dell OpenManage Array Manager to check the system temperature See the Dell OpenManage Array Manager User s Guide for more information If a temperature fault is not indicated see Troubleshooting the System found in the next section See Troubleshooting the Fibre Chan nel Hard Disk Drives found later in this chapter See Troubleshooting the Fibre Chan nel Hard Disk Drives found later in this chapter See Troubleshooting the Power Sup ply found later in this chapter See Troubleshooting the Advanced Cooling Module found later in this chapter See Troubleshooting the LS Module found later in this chapter See Troubleshooting the I O Mod ule found later in this chapter See Troubleshooting the Dell Fibre Disk RAID Controller found later in this chapter Installation and Troubleshooting Guide support dell com Troubleshooting the System This section is used for troubleshooting when the shelf fault indicator is lit but no other fault indicators are lit When the PowerVault 660F or 224F is first turned on the unit performs a poweron self test POST which checks all the components During POST all of the indicators for each hard disk drive blink briefly The green online indicators turn off for a short time then turn back on and then remain illuminated The green ready indicator flashes slowly as the drives begin to spin Following POST normal LED stat
5. ain the enclosure processor for all enclosure management The enclosure processors operate in active passive mode only one enclosure processor Troubleshooting 8 9 will be active at a time If the master LS Module fails or is removed the other LS Mod ule will automatically take over the enclosure management functions To troubleshoot an LS module perform the following steps 1 Is the LS module fault indicator light on Yes Replace the LS module with the lighted fault indicator See the Dell Open Manage Array Manager User s Guide for the proper safeguards for protecting your data Removing the LS module disables the associated Fibre Channel loop No Proceed to step 2 2 Is the Fibre Channel Loop A indicator light off for either LS module Yes Perform the following step a Replace LS Module A See the Dell OpenManage Array Manager User s Guide for the proper safeguards for protecting your data before performing this step Removing the LS module disables the associated Fibre Channel loop b Ifthe problem is not resolved perform the following step c Replace I O Module 0 See the Dell OpenManage Array Manager User s Guide for the proper safeguards for protecting your data before performing this step Removing the I O Module disables the associated Fibre Channel loop d Goto step 5 No Proceed to step 3 3 Is the Fibre Channel Loop B indicator light off for either LS module Yes Perform the following step a Repla
6. ce LS Module B See the Dell OpenManage Array Manager User s Guide for the proper safeguards for protecting your data before performing this step Removing the LS module disables the associated Fibre Channel loop b Is the problem resolved If not perform the following step c Replace I O module 1 See the Dell OpenManage Array Manager User s Guide for the proper safeguards for protecting your data before performing this step Removing the I O module disables the associated Fibre Channel loop d Goto step 5 No Proceed to step 4 8 10 Installation and Troubleshooting Guide 4 Is the problem resolved Yes End troubleshooting No See Chapter 9 Getting Help for instructions on obtaining technical assistance Troubleshooting the Advanced Cooling Module The system has two advanced cooling modules ACMs Each ACM contains two blowers and each blower has its own fault LED so there are two fault LEDs on the back of the ACM Any one blower can fail without any danger of the PowerVault stor age system overheating If the amber ACM fault indicator light is illuminated see Figure 8 3 or the Dell OpenManage Array Manager program issues an ACM related error message follow the ACM troubleshooting procedure below Figure 8 3 ACMs for PowerVault 660F and 224F Storage Systems To troubleshoot an ACM perform the following steps 1 Is one of the following events occurring e Are both fault indicators lit on a
7. e Dell Open Manage Array Manager User s Guide for the proper safeguards for protecting your data before performing this procedure No Proceed to step 4 4 Is the predicted fail pattern occurring with a green amber off pattern flashing every two seconds Yes See the Dell OpenManage Array Manager User s Guide for the proper safeguards for protecting your data before proceeding any further Replace the hard disk drive If this resolves the problem end troubleshooting No Proceed to step 5 5 ls the problem resolved Yes End troubleshooting No See Chapter 9 Getting Help for instructions on obtaining technical assistance Troubleshooting the Dell Fibre Disk RAID Controller In a simplex configuration if there is a fault with the RAID controller the amber Not Ready LED is illuminated and the green LED is off See Table 4 5 for LED definitions In addition on PowerVault 660F systems a controller fault triggers the shelf fault indi cator LED on the LS module See Table 4 3 for LED descriptions In a duplex configuration one Dell Fibre Disk RAID Controller can detect the failure of the other Dell Fibre Disk RAID Controller in the same PowerVault 660F enclosure If this occurs the amber controller fail indicator LED of the failed controller is illumi nated by the healthy controller This indicates the controller is failed Installation and Troubleshooting Guide support dell com The Dell Fibre Disk RAID Contr
8. e from electrostatic discharge ESD e When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component in your system Just before unwrapping the antistatic pack aging be sure to discharge static electricity from your body Troubleshooting 8 1 e When transporting a sensitive component first place it in an antistatic container or packaging e Handle all sensitive components in a static safe area If possible use antistatic floor pads and workbench pads Common Faults and Corrective Actions Table 8 1 summarizes some common fault indicator patterns and refers you to sec tions in this chapter for corrective actions Table 8 1 Common Faults and Corrective Actions Indicator s Displayed Corrective Action No indicators are lit Shelf fault indicator and no other indicators lit Shelf fault indicator and drive fault indicator see Table 4 3 are lit Fault indicator lit on hard disk drive Shelf fault indicator and power supply fault indicator lit Shelf fault indicator and ACM fault indicator lit Shelf fault indicator and LS module fault indicator lit Fibre Channel RX indicators on O modules not lit Shelf fault indicator lit and Dell Fibre Disk RAID Controller not ready indicator lit or ready indicator not lit See Troubleshooting the Power Sup ply found later in this chapter
9. he faulty advanced cooling module is not restricted by power cords or cables 2 Unscrew the captive screws that secure the ACM in its slot 3 Pull the cooling module out of its slot and set it down on a smooth surface upside down Installation and Troubleshooting Guide Figure 8 4 Removing an ACM 4 Remove the RAID memory backup battery module if installed a Disconnect the in line connector on the battery cable b Pull the battery pack shield assembly away from the ACM tt is secured with a double sided adhesive backed foam tape c If necessary clean any residue from the adhesive backed foam tape that secured the old battery pack to the cooling module The replacement battery pack requires a clean smooth surface Troubleshooting the Power Supply The system has two power supplies and can safely operate with only one power sup ply working The following two LEDs on the back of the power supply see Figure 8 2 signal the status of the power supply when the supply is connected to the midplane board e Green power supply indicator bottom LED lights when all DC output voltages are within normal operating ranges e Amber power supply fault indicator top LED lights if a fault is detected in the power supply support dell com Troubleshooting 8 13 8 14 Figure 8 5 Power Supply To troubleshoot the power supply perform the following steps 1 Are there any indicator lights i
10. lluminated on any module No Perform the following steps a Verify that the AC cable to the power supply is properly inserted into the power supply First turn the power supply switch off then verify proper inser tion by completely pulling the AC cable from the power supply reinserting it firmly and turning the power switch back on If this resolves the problem end troubleshooting Verify that the AC cable is plugged into an active AC source at the other end First turn off the power supply switch then turn it back on when the AC sources are confirmed Verify that any fuses or breakers to which the power source may be connected are not disabling the AC power source If this resolves the problem end troubleshooting Check that the power supplies are fully seated First turn the power supply switch off Check seating by completely pulling the power supply from the system then reinserting it firmly Turn the power supply switch back on If this resolves the problem end troubleshooting Verify that the power supply switch in the ON 1 position for both power supplies If this resolves the problem end troubleshooting Installation and Troubleshooting Guide support dell com e f Replace the power supplies If this resolves the problem end troubleshooting Replace the midplane If this resolves the problem end troubleshooting Yes Proceed to step 2 Is the power supply amber fault indicatorlit and the green power
11. n this chapter 2 Is the problem resolved Yes End troubleshooting No See Chapter 9 Getting Help for instructions on obtaining technical assistance Troubleshooting 8 3 Troubleshooting the Fibre Channel Hard Disk Drives This section is used for troubleshooting when the shelf fault indicator is lit and a hard disk drive is indicating a drive failure flash pattern A PowerVault 660F or 224F contains up to 14 Fibre Channel hard disk drives All slots not occupied by a hard disk drive must have a drive carrier blank panel to ensure proper airflow The blanks have no LED indicators If a hard disk drive s status is normal either both green LEDs are on or the right LED is on steadily while the left ready LED blinks as data is being accessed hard disk drive online status fault indicator hard disk drive ready LED indicator LS module indicators top to bottom LEDs 1 6 Figure 8 1 Front Panel LED Indicators 8 amp 4 Installation and Troubleshooting Guide To troubleshoot the hard disk drive perform the following steps 1 Are both hard disk drive indicator lights off Yes See the Dell OpenManage Array Manager User s Guide for the proper safe guards for protecting your data before proceeding any further then perform the following steps a b Verify that the slot is occupied by a hard disk drive not a blank A blank has no LEDs If this resolves the problem end troubleshooting Ve
12. ollers perform the RAID function for your Fibre Channel system The system may contain one or two Dell Fibre Disk RAID controllers When facing the rear of the system RAID controller 0 is on the right side and RAID control ler 1 is on the left side The DB 9 connectors on the Fibre Disk RAID Controller connect to the host or switch The high speed serial data connectors HSSDCs on the RAID controller connect to the daisy chain Fibre Channel loops for further drive expan sion The RAID controller 0 daisy chain connects to Fibre Channel Loop A The RAID controller 1 daisy chain connects to Fibre Channel Loop B For more information on troubleshooting a Dell Fibre Disk RAID Controller see your Dell OpenManage Array Manager documentation To troubleshoot the Dell Fibre Disk RAID Controller perform the following steps 1 Is one of the following events occurring e Green controller ready indicator is not lit e Amber controller not ready indicatoris lit Yes See the Dell OpenManage Array Manager User s Guide for the proper safe guards for protecting your data before proceeding any further then perform the following steps a Verify that the Dell Fibre Disk RAID Controller has had enough time to boot The boot process can take several minutes If this resolves the problem end troubleshooting b Confirm that the Dell Fibre Disk RAID Controller is not inserted upside down into the unit by verifying that the DB9 connector is located at the
13. ompletely pulling the power supply from the PowerVault 660F or 224F storage systems and then reinserting it firmly Turn the power supply switch back on If this resolves the problem end troubleshooting Replace the power supply If this resolves the problem end troubleshooting No Proceed to step 4 Is the problem resolved Yes End troubleshooting No See Chapter 9 Getting Help for instructions on obtaining technical assistance Troubleshooting 8 15 8 16 Replacing the Power Supply NOTICE See Protecting Against Electrostatic Discharge found at the beginning of this chapter before replacing the power supply To remove a power supply perform the following steps CAUTION Avoid touching the output connectors on the power supply Wait 10 to 20 seconds after disconnecting the AC power cable from its input receptacle before removing the power supply or coming into contact with its output connectors Two hot swappable power supply modules are installed in the back of the system chassis If you observe an amber fault LED lighted on one of the power supplies per form the following steps to replace the faulty power supply 1 At the back of the rack cabinet identify the faulty power supply by observing the power supply with the amber fault LED lit Figure 8 6 Removing the Power Supply 2 Turn off the power to the faulty power supply by pressing the power switch Observe that the green LED is off and
14. rify that the hard disk drive is seated properly If this resolves the problem end troubleshooting o ol m QQQ OOO h G amp Dell Fibre Disk copper I O expansion optical I O expansion RAID controller module module mm oo Hi Figure 8 2 Option Slot Modules C d e Verify that the LS modules are functional If this resolves the problem end troubleshooting Verify that the I O modules are functional and connected If this resolves the problem end troubleshooting Replace the harddisk drive If this resolves the problem end troubleshooting No Proceed to step 2 support dell com Troubleshooting 8 5 amp 6 2 Is the fail flash pattern occurring with the amber hard disk drive LED flashing four times per second Yes See the Dell OpenManage Array Manager User s Guide for the proper safeguards for protecting your data before proceeding any further Replace the hard disk drive If this resolves the problem end troubleshooting No Proceed to step 3 3 Is the hard disk drive offline Loop A or Loop B pattern occurring with the amber hard disk drive LED flashing about once per second Yes Perform the following steps a Verify that Loop A and Loop B indicators are lit on the LS module If either indicator is off go to Troubleshooting the LS Module found later in this chapter b Ifthe loop indicators are lit replace the hard disk drive See th
15. roller module is not restricted by power cords or cables Remove the RAID controller from its enclosure Loosen the two screws that secure the RAID controller module cover and slide the cover off the module Press outward on the ejectors on the DIMM socket to unseat the memory module Align the DIMM s edge connector with the slot in the center of the DIMM socket and insert the DIMM in the socket The DIMM socket has two alignment keys that allow the DIMM to be installed in the socket only one way Push the DIMM into the socket with your thumbs while pulling on the ejectors to lock it into place Make sure to support the socket with your fingers to avoid damage When the ejectors have locked into place the DIMM is seated Slide the RAID controller module cover back into place and replace the two screws Replace the RAID controller into the enclosure See the Dell OpenManage Array Manager User s Guide for information on bringing the controller online Installation and Troubleshooting Guide support dell com Troubleshooting the I O Module The I O modules are the connection points for Fibre Channel loops They contain a hub function so that when a daisy chain connection is not made the Fibre Channel loop is automatically closed within the unit When facing the rear of the system I O module 0 is on the right side and I O module 1 is on the left side I O module 0 con nects to Fibre Channel Loop A I O module 1 connects to
16. single ACM e Are fault indicators lit on both ACMs support dell com Troubleshooting 8 11 8 12 Yes Replace the ACM s with the lit fault indicator as soon as possible If a replacement ACM is not immediately available the unit must be shut down to prevent overheating See the Dell OpenManage Array Manager User s Guide for the proper procedure for shutting down the system without incurring data loss No Proceed to step 2 2 Is a single fault indicator on a single ACM lighted Yes Replace the ACM with the lit fault indicator The unit safely operates until the ACM is replaced No Proceed to step 3 3 Is the problem resolved Yes End troubleshooting No See Chapter 9 Getting Help for instructions on obtaining technical assistance Removing the ACM NOTICE Do not remove the ACM for more than 5 minutes because damage from overheating occurs to the PowerVault 660F and 224F Review the fol lowing steps before performing the procedure NOTICE See Protecting Against Electrostatic Discharge found at the beginning of this chapter before replacing the ACM NOTE Removing the ACM also removes the battery pack If the controller is not currently in conservative cache mode once the ACM is removed it will go into con servative cache mode See the Dell OpenManage Array Manager documentation for information on troubleshooting the battery To remove an ACM perform the following steps 1 Ensure that access to t
17. support dell com CHAPTER 8 Troubleshooting This chapter provides information to help you troubleshoot problems with your Dell PowerVault 660F and 224F storage system and its components It includes a sum mary of common system faults along with corrective actions including instructions for troubleshooting the system hard disk drives Dell Fibre Disk RAID Controllers advanced cooling modules ACMs and power supplies Overview This chapter focuses primarily on hardware based troubleshooting For more informa tion on troubleshooting using configuration and management software see the Dell OpenManage Array Manager User s Guide For help in identifying system components see the illustrations in Chapter 1 Introduction For help in using light emitting diode LED indicators to verify system and component health see Chapter 4 Connecting and Operating Your Storage System Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your system To prevent static damage discharge static electricity from your body before you touch any of your com puter s electronic components such as the microprocessor You can do so by touching an unpainted metal surface on the system chassis As you continue to work inside the system periodically touch an unpainted metal sur face to remove any static charge your body may have accumulated You can also take the following steps to prevent damag
18. top of the module Remove and replace the module if necessary If this resolves the problem end troubleshooting c Replace the Dell Fibre Disk RAID Controller If this resolves the problem end troubleshooting No Proceed to step 2 2 Is the amber partner fail indicator light on Yes See the Dell OpenManage Array Manager User s Guide for the proper safe guards for protecting your data before proceeding any further and then perform the following steps a Confirm that the Dell Fibre Disk RAID Controller in the other slot is not inserted upside down into the unit by verifying that the DB9 connector is located at the top of the module Remove and replace the module if neces sary If this resolves the problem end troubleshooting b Replace the Dell Fibre Disk RAID Controller in the other slot If this resolves the problem end troubleshooting No Proceed to step 3 Troubleshooting 8 7 8 8 Is the problem resolved Yes End troubleshooting No See Chapter 9 Getting Help for instructions on obtaining technical assistance Replacing the Fibre Disk RAID Controller Cache Memory NOTICE See Protecting Against Electrostatic Discharge found at the beginning of this chapter before replacing the Fibre Disk RAID Controller cache memory To remove the dual in line memory module DIMM from the Dell Fibre Disk RAID Controller perform the following steps 1 8 Ensure that access to the faulty RAID cont
19. us condi tions are displayed see Chapter Introduction 1 for LED descriptions The PowerVault 660F and 224F audible alarm is preset to the disabled state To enable the alarm see the Dell OpenManage Array Manager User s Guide Once enabled the audible alarm will sound whenever the shelf fault LED lights The optional Dell PowerVault Fibre Disk RAID Controller monitors the internal Fibre Channel hard disk drives connected to the midplane board on PowerVault 660F systems To troubleshoot the storage system perform the following steps 1 Is one of the following events occurring A shelf fault LED is lit e An audible alarm is sounding Yes Check for other fault indicators on both the front and back of the module If any other fault indicators are lit see Table 8 1 for instructions If there are two LS modules in the unit then both LS module shelf fault indicators should be lit If no other fault indicators are lit perform the following steps a The temperature sensors on the unit may be reporting an overtemperature condition See the Dell OpenManage Array Manager User s Guide for infor mation on diagnosing a temperature problem b One of the redundant integrated circuits used for enclosure communications or management may have failed See the Dell OpenManage Array Manager User s Guide for information on diagnosing a midplane failure No f no LEDs are lit see Troubleshooting the Power Supply found later i
Download Pdf Manuals
Related Search