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Dell PowerEdge 800 Installation and Troubleshooting Guide

1. Definition o reau o erenv o sueva Cae aa HSYNC Horizontal synchronization a VSYNC Cn Vertical synchronization USB Connectors The system s USB connectors support USB compliant peripherals such as keyboards mice and printers and may also support USB compliant devices such as diskette drives and optical drives Figure B 6 illustrates the pin numbers for the USB connector and Table B 6 defines the pin assignments for the connector NOTICE Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or 5 V Attaching devices that exceed this threshold may cause the USB connectors to shut down See the documentation that accompanied the USB devices for their maximum current ratings Figure B 6 USB Connector Pin Numbers Table B 6 USB Connector Pin Assignments Definition Supply voltage onra fi oaen spata o oae o I ntegrated NI C Connectors Each of the system s integrated NICs function as a separate network expansion card while providing fast communication between servers and workstations Figure B 7 illustrates the pin numbers for the NIC connector and Table B 7 defines the pin assignments for the connectors Figure B 7 NIC Connector link indicator activity indicator a i s Table B 7 NIC Connector Pin Assignments seal Definition for o ate out m o oata out ror i Jostein ay o i oeno Network Cable
2. 12 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components 13 Close the system See Closing the System 14 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 15 Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting with the diskette drive logic or an expansion card may be faulty Continue to the next step If the tests fail see Getting Help 16 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 17 Open the system See Opening the System 18 Reinstall one of the expansion cards you removed in step 12 See Installing an Expansion Card in Installing System Components 19 Close the system See Closing the System 20 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 21 Run the appropriate online diagnostic test to see whether the diskette drive works correctly 22 Repeat step 16 through step 21 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help Troubleshooting an Optical Drive Problem System cannot read data from a CD Optical drive indicator does not blink during boot Action A CAUTION See your
3. 4 Lay the system on its right side 5 Remove the cover See Removing the Cover in Troubleshooting Your System 6 Remove the system battery See Figure A 3 for the battery socket location on the system board a Pull the latch away from the battery See Figure 6 11 b Lift the battery out of the battery socket Figure 6 11 Removing the System Battery system battery Fr af A latch battery socket NOTICE You must install the new system battery with the side labeled facing up See Figure 6 11 7 To install the new system battery hold the battery with the side labeled facing up and then press the battery straight down into the battery socket until the latch snaps into place over the edge of the battery See Figure 6 11 8 Install the cover See Replacing the Cover in Troubleshooting Your System 9 Stand the system upright 10 Install the bezel See Installing the Bezel in Troubleshooting Your System 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 Enter the System Setup program to confirm that the battery operates properly 13 From the main screen select System Time to enter the correct time and date 14 Re enter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 15 To test the newly installed battery see Troubleshooting the System Batter
4. Ifthe mouse is a USB mouse enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide 5 If the problem is not resolved see Getting Help Troubleshooting Basic I O Functions Problem Error message indicates a problem with the serial port Device connected to the serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and that console redirection is disabled See Using the System Setup Program in your User s Guide 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully but the problem persists see the appropriate procedure Troubleshooting a Serial I O Device or Troubleshooting a Non USB Parallel Printer Troubleshooting a Serial I O Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device
5. See Installing a Processor in Installing System Components Utility partition not available lt F10 gt key was pressed Create a utility partition on the boot hard drive See Using the Dell during POST but no utility OpenManage Server Assistant CD in your User s Guide partition exists on the boot hard drive Warning No microcode update loaded for Unsupported processor Update the BIOS firmware using the Dell Support website at support dell com processor n Write fault Faulty diskette diskette Replace the diskette Ensure that the diskette drive optical drive and hard drive optical drive hard drive cables are properly connected See Troubleshooting a Diskette Drive Wri drive Troubleshooting an Optical Drive or Troubleshooting SCSI Hard Drives in rite fault on selected drive Troubleshooting Your System for the appropriate drive s installed in your system System Beep Codes If an error that cannot be reported on the screen occurs during POST the system may emit a series of beeps that identifies the problem K NOTE If the system boots without a keyboard mouse or monitor attached the system does not issue beep codes related to those peripherals If a beep code is emitted write down the series of beeps and then look it up in Table 2 8 If you are unable to resolve the problem by looking up the meaning of the beep code use system diagnostics to identify the possible cause If you are still unable to
6. Troubleshooting Your System 5 Remove the cooling shroud See Removing the Cooling Shroud 6 Disconnect the fan cable from the BACK_FAN connector on the system board To identify system board connectors see Figure A 3 7 Pull the release tab on the fan assembly away from the back panel and slide the fan assembly about 0 63 cm 0 25 inch toward the expansion card slots See Figure 6 4 8 Pull the fan assembly forward and lift the assembly out of the system See Figure 6 4 Figure 6 4 Removing the Back System Fan release tab fan cable connector BACK_FAN connector Installing the Back System Fan A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Align the tabs on the fan bracket with the mounting holes in the back panel and slide the fan assembly toward the power supply about 0 6 cm 0 25 inch until the fan bracket release tab snaps into place See Figure 6 4 2 Connect the fan cable to the BACK_FAN connector on the system board To identify system board connectors see Figure A 3 3 Install the cooling shroud See Installing the Cooling Shroud 4 Install the cover See Replacing the Cover in Troubleshooting Your System 5 Stand the system upright 6 Install the bezel See Installing the Bezel in Troubleshooting Your System 7 Reconnect the system to its electrical outlet
7. and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to another USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help 5 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved replace the USB device If the problem persists see Getting Help Troubleshooting a Non USB Parallel Printer Problem Parallel printer is not operating properly Parallel printer interface cable is faulty Action 1 Turn off the system and the parallel printer 2 Swap the parallel printer interface cable with a known working cable and turn on the system and the printer 3 At
8. A 2 System Board Connectors Connector Description 12V Power connector BACK_FAN Fan power connector BATTERY Connector for the 3 0 V coin battery BP_1I2C Connector for the baseboard management controller BMC inter IC 12C cable for the optional SCSI backplane CPU Processor connector DIMMn_ x Memory module connector 4 FDD FRONT_FAN FRONT_PANEL IDE SLOT_n PWR_CONN RAC_CONN SATA_n SCSI Backplane Connectors See Figure A 4 for the location and description of the connectors on the back of the optional SCSI backplane board Figure A 4 Connectors on Back of SCSI Backplane power connector SCSI connector BMC 12C cable connector Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program in your User s Guide The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting 10 11 12 13 14 against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System Remove the memory cooling shroud by lifting the release latch and sliding the shroud
9. Diagnostics Indicator Codes System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages Baseboard Management Controller Messages The system applications and operating systems can identify problems and alert you to them Any of the following can indicate when the system is not operating properly System indicators System messages Beep codes Warning messages Diagnostics messages Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Front Panel Indicators and Features System Status I ndicators The system front panel incorporates blue and amber system status indicators The blue indicator lights up when the system is operating correctly The amber indicator lights up when the system needs attention due to a problem with power supplies fans system temperature or hard drives Table 2 1 lists the system s indicator patterns Different patterns are displayed as events occur in the system Table 2 1 System Status I ndicator Patterns Blue and Amber System Status Description Indicator Off Power is not available to the system Amber indicator is blinking The system has detected an error See System Messages and Troubleshooting Your System for more information Blue indicator is on Amber indicator is off P
10. Help Troubleshooting a Diskette Drive Problem Error message indicates a problem with the optional diskette drive Action A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Enter the System Setup program and verify that the diskette controller is enabled and the diskette drive is configured correctly See Using the System Setup Program in your User s Guide 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening the System 5 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board To identify the connector on the system board see Figure A 3 6 Ensure that a power cable is securely connected to the drive 7 Close the system See Closing the System 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 9 Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests fail continue to the following step 10 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 11 Open the system See Opening the System
11. If you are installing a cabled SCSI drive connect the SCSI interface cable to the hard drives and to the SCSI controller card See Figure 7 9 Figure 7 7 Connecting SATA Hard Drives to the Integrated Drive Controller ATA i SATA hard drives 2 SATA interface cables 2 drive 0 SATA port 3 SATA port 0 Figure 7 8 Connecting SATA Drives to a SATA RAID Controller Card SATA hard drives 4 SATA cable assembly drive 0 SATA RAID controller card port 0 Figure 7 9 Cabling Four SCSI Hard Drives to the SCSI Controller Card SCSI terminator SCSI hard drives 4 SCSI interface cable 4 drop SCSI controller card 6 Ensure that all cables are firmly connected and arranged so that they will not catch on the computer cover or block airflow inside the system 7 Install the cooling shroud See Installing the Cooling Shroud in Installing System Components 8 Install the cover See Replacing the Cover in Troubleshooting Your System 9 Stand the system upright 10 Install the bezel See Installing the Bezel in Troubleshooting Your System 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 Partition and logically format the hard drive See the operating system documentation for more information 13 Install any required device drivers 14 Run the hard drive tests in the system diagnostics to determine whether the drive operates properly See Runn
12. Mouse Connectors Video Connector USB Connectors Integrated NIC Connectors Network Cable Requirements I O connectors are the gateways that the system uses to communicate with external devices such as a keyboard mouse printer or monitor This section describes the various connectors on your system If you reconfigure the hardware connected to the system you may also need the pin number and signal information for these connectors Figure B 1 illustrates the connectors on the system Figure B 1 1 O Connectors mouse connector keyboard le ae serial connector parallel connector fF o USB connectors ah NIC connector em Table B 1 shows the icons used to label the connectors on the system Table B 1 1 O Connector I cons Icon Connector Serial connector Parallel connector Mouse connector Serial Connector Serial connectors support devices such as external modems printers and mice that require serial data transmission The serial connector is also used by the BMC to provide remote access to the system The serial connector uses a 9 pin D subminiature connector Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1 When you add an expansion card containing a serial connector that has the same designation as the integrated connector the system s autoconfiguration feature remaps reassigns the integrated serial connector to the next available designat
13. Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Try using a different CD that you know works properly 2 Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program in your User s Guide 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Ensure that the optical drive interface cable is securely connected to the drive and the system board To identify the connector on the system board see Figure A 3 6 Ensure that a power cable is securely connected to the drive 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help Troubleshooting a SCSI Tape Drive Problem Defective tape drive Defective tape cartridge Missing or corrupted tape backup software or tape drive device driver Defective SCSI controller card Action A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting 10 11 12 13 14 against electrostatic discharge Run the System Setup program and ensure that the secondary SC
14. System Setup Program in the User s Guide Figure B 3 illustrates the pin numbers for the parallel connector and Table B 3 defines the pin assignments for the connector Figure B 3 Parallel Connector Pin Numbers 13 1 l o000000000 Q 000000000 Ko 25 14 Table B 3 Parallel Connector Pin Assignments I O PDO I O Printer data bit 0 PD1 Printer data bit 1 Pos 1 0 Printer data bt 6 acka Acknowieage pe i rover end suet i see ron o automan rees CM nite o inmane primer sune fo seeen PS 2 Compatible Keyboard and Mouse Connectors The PS 2 compatible keyboard and mouse cables attach to 6 pin miniature DIN connectors Figure B 4 illustrates the pin numbers for these connectors and Table B 4 defines the pin assignments for these connectors Figure B 4 PS 2 Compatible Keyboard and Mouse Connector Pin Numbers Table B 4 Keyboard and Mouse Connector Pin Assignments Video Connector You can attach a VGA compatible monitor to the system s integrated video controller using a 15 pin high density D subminiature connector on the system front or back panel Figure B 5 illustrates the pin numbers for the video connector and Table B 5 defines the pin assignments for the connector NOTE Installing a video card automatically disables the system s integrated video controller Figure B 5 Video Connector Pin Numbers 10 OO 6 15 11 Table B 5 Video Connector Pin Assignments
15. and turn the system on including any attached peripherals Power Supply Removing the Power Supply A CAUTION See the Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Disconnect the DC power cables from the following components POWER CONN connector on the backplane board if applicable PWR CONN and 12V connectors on the system board Hard drives or SCSI backplane board Diskette drive if applicable Optical drive if applicable Tape backup drive if applicable 6 Remove the cooling shroud See Removing the Cooling Shroud 7 Remove the four screws securing the power supply to the back panel See Figure 6 5 Figure 6 5 Removing the Power Supply power supply x N Pd 8 Slide the power supply toward the front of the system and then lift the power supply up and out of the system Replacing the Power Supply 1 Lower the power supply into the system and align the mounting holes with the holes on the back panel 2 Install the four screws securing the power supply to the back panel 3 Install the
16. helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTION Before servicing any components inside your computer see your Product Information Guide for important safety information Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com tech
17. if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C 0 D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code
18. indicator on the system front panel or power supply does not indicate that power is available to the system ensure that the power cable is securely connected to the power supply 2 If the system is connected to a PDU or UPS turn the PDU or UPS off and then on 3 Ifthe PDU or UPS is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU or UPS 4 Reconnect the system to the electrical outlet and turn on the system If the system still is not working properly see Troubleshooting a Power Supply Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 2 1 and Figure 2 2 for the front panel and back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Run the appropriate online diagnostic test See Using S
19. information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Open the system See Opening the System 3 Locate the fan referenced by the systems management software or diagnostics See Figure A 3 for the relative location of each fan Ensure that the fan power cables are securely connected to the fan power connectors on the system board See Figure A 3 for the location of each fan power connector 4 Check that cables are not blocking the airflow within the system 5 Close the system See Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Ifthe problem is not resolved install a new fan See System Fans in Installing System Components 8 If the replacement fan does not operate see Getting Help Troubleshooting System Memory Problem Faulty memory module Faulty system board System status indicator is amber System beep code indicates a memory problem Systems management software issues a memory related message through the systems management software Action Memory related beep code during system startup A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electro
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21. modules System Memory in Troubleshooting Your System Diskette drive 0 seek failure Incorrect configuration Run the System Setup program to correct the settings See Using the System settings in System Setup Setup Program in your User s Guide program Faulty or improperly installed Replace the diskette Ensure that the diskette drive and optical drive cables diskette loose diskette drive are properly connected See Troubleshooting a Diskette Drive and Diskette read failure Diskette subsystem reset failed Drive not ready Dual rank DIMMs are not supported in the following memory sockets in this memory configuration Error Incorrect memory configuration Ensure memory in slots DIMM1_A and DIMM1_B DIMM2_A and DIMM2_B match identically in size speed and rank Error Remote Access Card initialization failure Error 8602 Auxiliary device failure Verify that the keyboard and mouse are securely attached to correct connectors Gate A20 failure General failure IDE Primary drive 1 not found Keyboard controller failure Keyboard data line failure Keyboard failure Keyboard stuck key failure failed Keyboard fuse has Manufacturing mode detected Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting valu
22. on the sides of the insert b Pull the insert out of the bezel 4 Remove the chassis drive insert see Figure 7 1 a Press both sides of the insert to loosen the tabs on the insert b Pull the insert out of the chassis Figure 7 1 Removing the Front Panel Drive I nserts chassis drive insert bezel drive insert Installing the Front Panel Drive Inserts A CAUTION See your System Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE You must install both inserts in an empty 5 25 inch drive bay to maintain Federal Communications Commission FCC certification of the system The inserts also help keep dust and dirt out of the system 1 Install the chassis drive insert by sliding the insert into the chassis until tabs on the side of the insert snap into place See Figure 7 1 2 Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert snap into place See Figure 7 1 3 Install the bezel See Installing the Bezel in Troubleshooting Your System 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Diskette Drive Removing a Diskette Drive A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic dischar
23. resolve the problem see Getting Help Table 2 8 System Beep Codes Cause Corrective Action CPU register test failure See Troubleshooting the Microprocessor in Troubleshooting Your System CMOS write read failure faulty system board Faulty system board See Getting Help BIOS error Reflash the BIOS Programmable interval timer failure faulty system Faulty system board See Getting Help board See Troubleshooting System Memory in Troubleshooting Your System Chip or data line failure in the first 64 KB of main memory Odd even logic failure in the first 64 KB of main memory Address line failure in the first 64 KB of main memory Parity failure in the first 64 KB of main memory Fail safe timer test failure Software NMI port test failure Bit failure in the first 64 KB of main memory Keyboard controller not detected Video memory test failure Faulty system board See Getting Help See Troubleshooting Expansion Cards in Troubleshooting Your System Improperly installed or faulty memory modules See Troubleshooting System Memory in Troubleshooting Your System No memory modules installed in the first memory Install a memory module in the first memory module connector See System Memory in module connector Installing System Components Faulty system board Faulty system board See Getting Help Time of day clock stopped See Troubleshooting System Memory in Troubleshooting Your System If
24. the SCSI backplane A CAUTION See the Product Information Guide for complete information about safety precautions working inside the computer and protecting 10 against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the bezel See Removing the Bezel in Troubleshooting Your System Lay the system on its right side Remove the cover See Removing the Cover in Troubleshooting Your System Remove the cooling shroud See Removing the Cooling Shroud in Installing System Components Disconnect the SATA or SCSI interface cables from the hard drives Disconnect the wiring harness from power cable connector P3 Remove the hard drive bay from the system See Figure 7 6 a Loosen the four screws that secure the drive bay to the system Retain the screws to use when installing the new drive cage b Slide the hard drive bay out of the system Slide the new drive cage into the system and secure it with the four Phillips screws you removed in step 8 Install the SCSI backplane a Lower the backplane into the system and align the backplane with the retention hooks on the drive cage then fit the backplane over the retention hooks b Slide the backplane board toward the front fan about 12 mm 0 5 inch c Secure the backplane with the thumbscrew See Figure 7 13 Figure 7 13 Installing the SCSI Backplane Board ___
25. the problem persists see Getting Help Super I O chip failure faulty system board Faulty system board See Getting Help Cache test failure faulty processor See Troubleshooting the Microprocessor in Troubleshooting Your System Screen initialization failure Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see Finding Software Solutions and the documentation that accompanied the operating system or application Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Baseboard Management Controller
26. toward the front of the system See Figure 6 1 Remove the password jumper plug See Figure A 2 to locate the password jumper on the system board Replace the memory cooling shroud Close the system See Closing the System in Troubleshooting Your System Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Remove the memory cooling shroud Reinstall the password jumper plug in its original position to enable the password protection feature Reinstall the memory cooling shroud Close the system reconnect the system to the electrical outlet and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see Using the System Setup Program in your User s Guide Back to Contents Page Back to Contents Page I O Connectors Dell PowerEdge 800 Systems Installation and Troubleshooting Guide Serial Connector Parallel Connector PS 2 Compatible Keyboard and
27. your User s Guide Responding to a Systems Management Software Alert Message Systems management software monitors critical system voltages and temperatures fans and hard drives in the system Alert messages appear in the Alert Log window For information about the Alert Log window see the systems management software documentation Opening the System Removing the Bezel You must remove the bezel to remove the system cover 1 Using the system key unlock the bezel See Figure 5 1 2 Slide the bezel latch toward the right side of the system 3 Swing the top of the bezel away from the system disengage the hooks at the bottom of the bezel and lift the bezel away from the system Figure 5 1 Removing the Bezel bezel latch Removing the Cover To upgrade or troubleshoot the system remove the system cover to gain access to internal components CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel 3 Lay the system on its right side 4 Loosen the thumbscrew at the front of the system See Figure 5 2 5 Slide the cover forward and grasp it at both ends 6 Lift the front edge of the cover 2 5 cm 1 inch slide the cover toward the top of the system and then lif
28. 20 Aug 2004 Back to Contents Page Jumpers Switches and Connectors Dell PowerEdge 800 Systems Installation and Troubleshooting Guide umpers A General Explanation System Board umpers System Board Connectors SCSI Backplane Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system J umpers A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board When reconfiguring the system you may need to change jumper settings on circuit boards or drives Jumpers Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example J umper 4 G A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper setting is often shown in text as two numbers such as 1 2 The number 1 is printed on the circuit board with a triangle so th
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31. 7 4 Connecting a Tape Drive to a SCSI Controller Card hard drives up to 4 IDE interface cable 2 drop optional SCSI device 13 14 15 16 SCSI controller card IDE device SCSI cable 1 drop terminated Ensure that all cables are firmly connected and arranged so that they will not catch on the computer cover or block airflow inside the system Install the cooling shroud See Installing the Cooling Shroud in Installing System Components Install the cover See Replacing the Cover in Troubleshooting Your System Stand the system upright 17 18 19 Install the bezel See Installing the Bezel in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Test the drive If you installed an IDE device run the IDE devices tests in the system diagnostics to determine whether the device operates properly See Running the System Diagnostics If you installed a SCSI device run the SCSI controllers test in the system diagnostics See Running the System Diagnostics If you installed a tape drive see the tape drive software documentation to perform a backup and verification test Hard Drives Your system can contain up to four 1 inch SATA or SCSI hard drives in a optional removable hard drive bay see Figure 7 5 These drives connect either to the system board or to an optional controller card General Installation
32. Back to Contents Page Getting Help Dell PowerEdge 800 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem perform the following steps 5 NOTE Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures Complete the procedures in Troubleshooting Your System Run the system diagnostics and record any information provided Make a copy of the Diagnostics Checklist and fill it out Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services If the preceding steps have not resolved the problem call Dell for technical assistance NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Techni
33. Board Connecting Drives Interface Cables Most interface connectors are keyed for correct insertion Keying ensures that the pin 1 wire in the cable connects to pin 1 in the connectors on both ends When you disconnect an interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable Drive Cable Configurations Your system can accommodate many different drive configurations each with specific cable requirements Table 7 1 shows the cable requirements for common drive configurations K NOTE Installing SATA and SCSI hard drives in the same system is not supported Table 7 1 Drive Cable Configuration Drives Required Cable Cable Connections IDE optical drives and IDE and SCSI tape drives See 40 pin IDE 2 drop cable or SCSI 1 IDE drive and primary IDE connector on system board or Figure 7 4 drop cable terminated the SCSI tape device and the SCSI controller card Up to four cabled SATA hard drives See Figure 7 7 7 pin SATA hard drive cable one SATA hard drives and SATA port connectors on the system cable per drive board or on a RAID controller card Up to four cabled non hot plug SCSI hard drives See 94 cm 37 inch SCSI 4 drop cable SCSI hard drives and SCSI RAID controller or SCSI controller Figure 7 9 terminated card Up to four front access or hot plug SCSI hard drives 38 cm 15 inch 68 pin SCSI 1 drop SCSI backplane and the SCSI controller card connected t
34. Dell PowerEdge 800 Systems Installation and Troubleshooting Guide Introduction Indicators Messages and Codes Finding Software Solutions Running the System Diagnostics Troubleshooting Your System Installing System Components Installing Drives Getting Help Jumpers Switches and Connectors 1 O Connectors Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTI CE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary in your User s Guide Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge PowerVault Dell OpenManage Dimension Inspiron OptiPlex Latitude Dell Precision PowerApp PowerConnect and DellNet are trademarks of Dell Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Initial release
35. EPP Customers Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Services for the Deaf Hard of Hearing or Speech mpaired toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 General Support 8001 3605 Back to Contents Page Back to Contents Page Dell PowerEdge 800 Systems Installation and Troubleshooting Guide Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTI CE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary in your User s Guide Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge PowerVault Dell OpenManage Dimension Inspiron OptiPlex Latitude Dell Precision PowerApp PowerConnect and DellNet are trademarks of Dell Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary
36. Guidelines Use the following guidelines when installing hard drives You should only use drives that have been tested and approved by the system manufacturer Do not install a mixture of SATA and SCSI hard drives All hard drives must either be SCSI drives or SATA drives You may need to use different programs than those provided with the operating system to partition and format a hard drive See the hard drive s documentation for information on setting up the drive When you format a high capacity hard drive allow enough time for the formatting to be completed Long format times for these drives are normal For example a large drive can take over an hour to format Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure NOTE The hard drive activity indicator operates only when SATA hard drives are connected directly to the SATA port connectors on the system board The indicator does not operate with SCSI drives or SATA drives that are attached to a RAID controller card To identify the indicator see Figure 2 1 Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program see Using the System Setup Program in your User s Guide To boot the system from a hard drive or drive array the drive s must be connected to the appropriate controller To boot from a single SATA hard drive the master drive driv
37. ID controller documentation 3 Ensure that the required device drivers are installed and are configured correctly See the Dell OpenManage Server Assistant CD and the RAID controller s documentation 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 10 11 12 Open the system See Opening the System Ensure that the hard drive interface cable is properly connected to the drive and to the controller card See the documentation that accompanied the controller card If the hard drive is the boot drive ensure that the drive is configured and connected properly See Configuring the Boot Drive in Installing Drives Ensure that the power cable is properly connected to the drive Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists continue to the next step Format and partition the hard drive See the operating system documentation If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting a RAID Controller Card K NOTE When troubleshooting a RAID controller card also see the documentation for your operating system and the RAID controller Problem Error message indicates a RAID controller problem RAID controller performs incorrectly or not at all Action A CAUTI ON See your Product I nforma
38. Messages The Baseboard Management Controller BMC enables you to configure monitor and recover systems remotely BMC uses the system s serial port and integrated NIC1 to support fault logging and SNMP alerting K NOTE If the integrated network controller is used in an Ether Channel team or link aggregation team the BMC management traffic will not function properly For more information about network teaming see the documentation for the network controller For additional information on using BMC see the documentation for the BMC and systems management applications Back to Contents Page Back to Contents Page Finding Software Solutions Dell PowerEdge 800 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by Improper installation or configuration of an application Application conflicts Input errors Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer s recommended procedures If a problem occurs after you install the software you might need to troubleshoot your software application and your system See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information K NOTE If all of the system diagnostic tests complete successfully then the problem is most likely caused by the softwar
39. PlI compliant operating system power is turned off immediately after the power button is pressed The power button is enabled in the System Setup program When disabled the button can only turn the system power on For more information see Using the System Setup Program in your User s Guide and the operating system s documentation The power on indicator lights when the system power is on When the indicator is off the system is off To exit from a power saving state briefly press the power button or click or move the mouse Flashes when data is being read from or written to the internal SATA hard drives that are connected to the integrated controller Connects USB 2 0 compliant devices to the system Back Panel Features and Indicators Figure 2 2 shows the controls indicators and connectors located on the system s back panel Figure 2 2 Back Panel Features and I ndicators power connector mouse connector keyboard connector _ serial connector___ a video connector Pa an parallel connector P Hl SS USB connectors 2 NIC connector SCSI Hard Drive Indicator Codes If an optional SCSI RAID controller is installed in the system two indicators on each of the hard drive carriers provide information on the status of the SCSI hard drives See Figure 2 3 and Table 2 3 The SCSI backplane firmware controls the drive power on fault indicator Figure 2 3 SCSI Hard Dr
40. Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ 45 compatible plug Observe the following cabling restrictions NOTICE To avoid line interference voice and data lines must be in separate sheaths Use Category 5 or greater wiring and connectors Do not exceed a cable run length from a workstation to a hub of 100 m 328 ft For detailed guidelines on operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard Back to Contents Page Back to Contents Page Introduction Dell PowerEdge 800 Systems Installation and Troubleshooting Guide Other Documents You May Need Your system includes the following service and upgrade features Embedded server management hardware which monitors temperatures and voltages throughout the system System diagnostics which checks for hardware problems if the system can boot System upgrade options are offered including Microprocessors Additional system memory A variety of PCI PCI X and PCle expansion card options including SCSI and SATA RAID controller cards Optional remote access card for remote systems management Tape backup units Diskette drive Additional SATA or SCSI hard drives Optional SCSI backplane bay to support up to four front access non hot plug SCSI hard drives SCSI controller required or hot plug SCSI drives optional SCSI RAID controller required Other Doc
41. SI channel is enabled and set to SCSI See Using the System Setup Program in your User s Guide Remove the tape cartridge you were using when the problem occurred and replace it with a tape cartridge that you know works Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface cable is connected to the tape drive and SCSI controller card Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Check that the SCSI controller card is firmly seated in its connector See Installing an Expansion Card in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system including attached peripherals If the problem is not resolved see the documentation for the tape drive f
42. _B See General Memory Module Installation Guidelines in Installing System Components Ensure that the RAC is properly installed See Troubleshooting Expansion Cards in Troubleshooting Your System or Installing a RAC Card in Installing System Components Replace the mouse If the problem persists replace the keyboard Faulty keyboard controller See Getting Help faulty system board Operating system corrupted Reinstall the operating system or improperly installed Improperly connected or missing optical drive or tape backup unit Faulty keyboard controller faulty system board Loose or improperly connected keyboard cable faulty keyboard faulty keyboard controller Keyboard fuse has failed Ensure that the drive cables are properly connected See Troubleshooting Your System for the appropriate drive installed in your system If no drive is installed disable the IDE controller See Using the System Setup Program in your User s Guide See Getting Help Ensure that the keyboard is properly connected If the problem persists replace the keyboard If the problem persists see Getting Help Replace the keyboard Faulty system board See Getting Help System is incorrectly After the message appears during system boot press lt Alt gt lt F gt to turn off configured manufacturing mode Faulty or improperly installed memory modules or faulty system board The spacebar was
43. able power cable connectors P8 P11 hard drive bay hard drive bay Figure 7 6 Installing or Removing a Cabled SCSI Hard Drive SCSI hard drive screws 4 per drive interface cable power cable connectors P8 P11 SCSI terminator hard drive bay hard drive bay Installing a Cabled Hard Drive 1 Unpack the drive and controller card if applicable and prepare the drive for installation For instructions see the documentation that accompanied the drive 2 Install the hard drive in the hard drive bay a Slide the drive into the drive bay with the back of the drive toward the back of the drive bay b Install the screws that secure the drive in the drive bay 3 Install the hard drive bay see Figure 7 5 and Figure 7 6 a Slide the drive bay into the system until the drive bay contacts the system b Install the four screws that secure the drive bay in the system NOTICE To prevent damage to internal system components ensure that a connector cap is installed on each available power connector that is not connected to a hard drive 4 Connect a power cable to each hard drive See Figure 7 5 and Figure 7 6 5 Connect the hard drive interface cables to each hard drive o If you are installing a SATA hard drive connect the SATA interface cable to the hard drives and to the SATA ports on the system board see Figure 7 7 or SATA RAID controller board when available see Figure 7 8 o
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45. at sink See Figure 6 9 a Open one securing clip by pressing the end of the clip down and away from the retention until it clears the securing tab on the retention module and then lift the clip up b Repeat step a for the remaining securing clip c Rotate the heat sink slightly and then lift the heat sink off the processor Do not pry the processor off the heat sink Figure 6 9 Removing the Heat Sink heat sink ____ 7 Press down on the processor socket release lever then pull the release lever upward to the fully open position See Figure 6 10 8 Open the processor cover See Figure 6 10 Lift the processor vertically out of the socket Leave the processor cover and release lever in the open position so that the socket is ready for the new 9 processor See Figure 6 10 Figure 6 10 Replacing the Processor processor socket 2 aie processor cover s NN release lever pin 1 locators processor processor socket I nstalling a Processor CAUTI ON See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Unpack the new processor and heat sink 2 Ensure that the processor socket release lever is in the fully open position 3 Align the pin 1 corners of the processor and socket See Figure 6 10 NOTI CE You must position the processor correctly in the socket to avoid damaging the processor a
46. at you can identify each pin number based on the location of pin 1 Figure A 2 shows the location and default settings of the server module jumper blocks See Table A 1 for the designations default settings and functions of the jumpers System Board J umpers Figure A 2 shows the location of the configuration jumpers on the system board Table A 1 lists the jumper settings K NOTE To access the jumpers remove the memory cooling shroud by lifting the release latch and sliding the shroud toward the front of the system See Figure 6 1 Figure A 2 System Board J umpers Table A 1 System Board Jumper Settings Description PASSWD_EN default The password feature is enabled The password feature is disabled NVRAM_CLR default The configuration settings in NVRAM are retained at system boot The configuration settings in NVRAM are cleared at next system boot System Board Connectors See Figure A 3 and Table A 2 for the location and description of the system board connectors Figure A 3 System Board Connectors INTRUSION BP_I2c RAC_CONN haia SLOT_5 PCI 32 bit FRONT_FAN m _ SeN e gt EAE SATA_3 een Kees Mhz 3 3v SLOT_3 PCI X 64 bit m A 100 MHz 3 3 V TT SLOT_2 x1lane a width PCI Express a SLOT_1 x1 lane width PCI Express SATA2 We SATA_D ee DIMM1_A BATTERY E BACK_FAN DIMM2_A DIMM1_B DIMM2_B IDE al FDD FRONT_PANEL CPU Table
47. ator Diagnostics in Running System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card in Installing System Components 5 Close the system See Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step 7 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 8 Open the system See Opening the System 9 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components 10 Close the system See Closing the System 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 12 Run the appropriate online diagnostic test If the tests fail see Getting Help 13 For each expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Reinstall one of the expansion cards See Installing an Expansion Card d Close the system See Closing the System e Run the appropriate diagnostic test If the tests fail see Get
48. backplane __ power cable connector P3 SCSI data cable BMC12C cable gt thumbscrew 11 Connect the power cable connector P3 to the power connector on the SCSI backplane See Figure 7 13 12 Connect the baseboard management controller BMC inter IC 12C cable to the SCSI backplane See Figure 7 13 13 Connect the other end of the BMC I2C cable to connector BP_I2C on the system board See Figure A 3 14 Install the SCSI controller card See Installing an Expansion Card in Installing System Components for instructions about installing the card 15 Connect the SCSI data cable to the SCSI controller card and to the SCSI interface connector on the backplane See Figure 7 12 and Figure 7 13 16 Install the cover See Replacing the Cover in Troubleshooting Your System 17 Stand the system upright 18 Install the SCSI drives into the hard drive bay See Figure 7 11 19 Install the bezel See Installing the Bezel in Troubleshooting Your System 20 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 21 Install any required SCSI device drivers 22 Run the SCSI controllers tests and the hard drive tests in the system diagnostics See Running the System Diagnostics Installing a RAID Controller Card See Installing an Expansion Card in Installing System Components for instructions about installing the card Back to Contents Page
49. bs on the cooling shroud with the notches in the system chassis 3 Reposition the SCSI cable and power cables so they do not obstruct the memory modules and interfere with installing the cooling shroud 4 Gently lower the cooling shroud until the shroud release tab on the back panel snaps into place 5 Reconnect the power cable s to the SCSI backplane if applicable or the hard drive s System Fans The system includes the following cooling fans Front system fan Back system fan Removing the Front System Fan CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Figure 6 2 illustrates the front system fan inside the system and the fan cable routing hole in the expansion card guide bracket 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Disconnect the fan power cable from the FRONT_FAN connector on the system board See Figure 6 2 Figure 6 2 Front System Fan Power Cable __ fan power cable 6 Compress the two release tabs on the top of the fan assembly and lift the fan assembly away from the system See Figure 6 3 Figure 6 3 Re
50. cal Support Service and Before You Call NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in aS user anonymous and use your e mail address as your password Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Europe only Electronic Quote Service sales dell com apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only Electronic Information Service info dell com AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjec
51. cooling shroud See Installing the Cooling Shroud 4 Connect the DC power cables to the following components POWER CONN connector on the backplane board if applicable PWR CONN and 12V connectors on the system board Hard drives or SCSI backplane Diskette drive if applicable Optical drive if applicable Tape backup drive if applicable 5 Install the cover See Replacing the Cover in Troubleshooting Your System 6 Stand the system upright 7 Install the bezel See Installing the Bezel in Troubleshooting Your System 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Expansion Cards Your system supports up to five full length expansion cards installed in connectors on a riser card The expansion slots are configured as follows o Slots 1 and 2 are x1 lane width PCI Express expansion slots o Slots 3 and 4 are 3 3 V 64 bit 100 MHz PCI X expansion slots 133 MHz cards installed in these slots will run at 100 MHz o Slot 5 is a 5 V 32 bit 33 MHz legacy PCI expansion slot Figure 6 6 shows the relative locations of the expansion card slots NOTICE If you install a RAC card it must be installed in PCI slot SLOT_5 Figure 6 6 Expansion Slots SLOT_5 PCI 32 bit 33 MHz 5 V _ SLOT_4 PCI X 64 bit 100 MHz 3 3 V a e ii 100 MHz 3 3 V SLOT_2 x1 lane width PCI Express CA SLOT_1
52. cumentation If the tests fail continue to the next step Restart the system and enter the configuration utility NOTE To enter the utility press lt Ctrl gt lt h gt lt Ctrl gt lt a gt or lt Ctrl gt lt m gt depending on the utility See the documentation supplied with the controller for information about the configuration utility Ensure that the primary SCSI channel is enabled and restart the system See the controller card s documentation Ensure that the required device drivers are installed and configured correctly See the Dell OpenManage Server Assistant CD CAUTI ON See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Lay the system on its right side Ensure that the hard drive interface cable is properly connected between the drive and the controller card See the controller card s documentation If the hard drive is the boot drive ensure that the drive is configured and connected properly See Configuring the Boot Drive in Installing Drives Ensure that a power cable is properly connected to the drive Ensure that the controller card is installed correctly Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or
53. d Reseat the PCle card in the specified slot number See Expansion Cards If PCle card in the specified slot the problem persists see Getting Help Expected Link Width is n Actual Link Width is n PCIe Training Error Embedded Faulty or improperly installed Reseat the PCle cards See Expansion Cards If the problem persists see Bus nn Dev nn Funcn PCle card Getting Help PCIe Training Error Slot n Faulty or improperly installed Reseat the PCle card in the specified slot number See Expansion Cards If PCle card in the specified slot the problem persists see Getting Help number Plug amp Play Configuration Error Error encountered in Install the NVRAM_CLR jumper and reboot the system See Figure A 2 for initializing PCI device faulty jumper location Check for a BIOS update If the problem persists see system board Troubleshooting Expansion Cards in Troubleshooting Your System If the problem persists see Getting Help Read fault Faulty diskette diskette Replace the diskette Ensure that the diskette optical and hard drive cables Requested sector not found drive optical drive or hard are properly connected See Troubleshooting a Diskette Drive drive Troubleshooting an Optical Drive Troubleshooting SATA Hard Drives or Troubleshooting SCSI Hard Drives in Troubleshooting Your System for the appropriate drive s installed in your system Remote Configu
54. e Memory odd even logic failure at start address to end address Memory write read failure at address read value expecting value Memory tests terminated by keystroke No boot device available No boot sector on hard disk drive No timer tick interrupt Not a boot diskette PCI BIOS failed to install PCIe Degraded Link Width Bus nn Dev nn Funcn Embedded Error Expected Link Width is n or optical drive interface cable or loose power cable Troubleshooting an Optical Drive in Troubleshooting Your System Faulty or improperly inserted Replace the diskette diskette Faulty diskette drive or optical drive controller Diskette missing or improperly inserted in diskette drive Invalid memory configuration An unmatched pair of memory modules is installed Faulty or improperly installed RAC Loose or improperly connected mouse or keyboard cable faulty mouse or keyboard Ensure that the diskette drive and optical drive cables are properly connected See Troubleshooting a Diskette Drive and Troubleshooting an Optical Drive in Troubleshooting Your System If the problem persists see Getting Help Reinsert or replace the diskette Correct the memory configuration See General Memory Module Installation Guidelines in Installing System Components Install a matched pair of memory modules or remove the memory module in socket DIMM1
55. e are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 4 1 provides a brief explanation of testing options Table 4 1 System Diagnostics Testing Options Testing Option Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Use this option to quickly identify the source of your prob
56. e 0 must be connected to the SATA_O connector on the system board To identify system board connectors see Figure A 3 To boot from a single SCSI hard drive the drive must be connected to a SCSI controller card See the documentation that accompanied the controller card Cabled SATA and SCSI Hard Drives Removing a Cabled Hard Drive A CAUTI ON See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the bezel See Removing the Bezel in Troubleshooting Your System Lay the system on its right side Remove the cover See Removing the Cover in Troubleshooting Your System Remove the cooling shroud See Removing the Cooling Shroud in Installing System Components Disconnect the interface and power cables to the hard drives in the drive bay 7 Remove the hard drive bay See Figure 7 5 and Figure 7 6 a Loosen the four screws that secure the drive bay to the system b Slide the hard drive bay out of the system 8 Remove the drive from the drive bay See Figure 7 5 and Figure 7 6 a Remove the screws that secure the drive in the hard drive bay b Slide the drive out of the drive bay Figure 7 5 Installing or Removing a SATA Hard Drive screws 4 per drive SATA hard drive interface c
57. e and not the hardware Before You Begin Scan the software media with antivirus software Read the software documentation before you run the installation utility Be prepared to respond to prompts from the installation utility The installation utility may require you to enter information about your system such as how the operating system is configured and the type of peripherals that are connected to the system Have this information available before running the installation utility Troubleshooting Errors and Conflicts While configuring and running software problems might occur that are caused by input errors application conflicts and or IRQ assignment conflicts The problems are sometimes indicated by error messages Error messages are generated by system hardware or software Indicators Messages and Codes provides information about error messages that are hardware based If you receive an error message that is not listed see your operating system or software program documentation for troubleshooting information Input Errors Pressing a specific key or set of keys at the wrong time may produce unexpected results See the documentation that came with the software application to ensure that the values or characters you are entering are valid Ensure that your operating system is configured properly to run the application Remember that whenever you change the parameters of the operating system the changes can conflict wit
58. e computer and protecting against electrostatic discharge Check the SCSI cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Lay the system on its right side d Remove the cover See Removing the Cover e Verify that the SCSI cable is securely connected to the controller card and the SCSI backplane f Replace the cover See Replacing the Cover g Stand the system upright h Install the bezel See Installing the Bezel Format and partition the hard drive See the operating system documentation If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting a Cabled SCSI Hard Drive Problem Device driver error Hard drive not recognized by the system Action NOTICE This procedure can destroy data stored on the hard drive Before you continue back up all files on the hard drive 1 N 10 11 12 13 14 15 16 17 18 19 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the test fails continue to the next step Run the SCSI controllers test and the hard drive tests in the system diagnostics See Running the System Diagnostics For information about testing the controller see the SCSI or RAID controller card s do
59. e the cooling shroud See Removing the Cooling Shroud Locate the memory module sockets See Figure A 3 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 6 8 Install the cooling shroud See Installing the Cooling Shroud 9 Install the cover See Replacing the Cover in Troubleshooting Your System 10 Stand the system upright 11 Install the bezel See Installing the Bezel in Troubleshooting Your System Processor You can upgrade the system processor to take advantage of future options in speed and functionality The following items are included in the processor upgrade kit Processor Heat sink Removing the Processor A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Remove the cooling shroud See Removing the Cooling Shroud NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 6 Remove the he
60. ed peripherals Enter the System Setup program and ensure that the processor options match the new system configuration See Using the System Setup Program in your User s Guide As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program A message similar to the following appears One 2 3 GHz Processor Processor Bus 533 MHz L2 cache 256 KB Advanced Confirm that the top line of the system data area in the System Setup program correctly identifies the installed processor See Using the System Setup Program in your User s Guide Exit the System Setup program Ensure that your system is running the latest BIOS version You can download the latest BIOS version from the Dell Support website located at support dell com Run the system diagnostics to verify that the new processor is operating correctly See Running the System Diagnostics for information on running the diagnostics and troubleshooting any problems that may occur I nstalling a RAC Card A CAUTI ON See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the bezel See Removing the Bezel in Troubleshooting Your System Lay the system on it
61. ents Page Back to Contents Page Installing System Components Dell PowerEdge 800 Systems Installation and Troubleshooting Guide Cooling Shroud System Fans Power Supply Expansion Cards System Memory Processor Installing a RAC Card System Battery This section describes how to install the following system components Cooling shroud System fans Power supply Memory modules Processor Expansion cards System battery Cooling Shroud Removing the Cooling Shroud A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Disconnect the power cables and hard drive interface cable connectors from the SCSI backplane if applicable or hard drives 6 Press the shroud release tab on the back panel toward the power supply See Figure 6 1 7 Lift the cooling shroud out of the system See Figure 6 1 Figure 6 1 Removing the Cooling Shroud a shroud Installing the Cooling Shroud 1 Ensure that no tools or loose parts are left inside the system 2 Align the anchor ta
62. erver Administrator Diagnostics in Running System Diagnostics If the tests run successfully the problem is not related to video hardware See Finding Software Solutions If the tests fail see Getting Help Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Examine the keyboard and its cable for signs of damage 3 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard 4 Ifthe keyboard is a USB keyboard enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide If the problem is not resolved see Getting Help Troubleshooting the Mouse Problem System message indicates a problem with the mouse Mouse is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the test fails continue to the next step 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 5 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse 4
63. ge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Disconnect the power cable and the interface cable from the diskette drive See Figure 7 2 6 Remove the two screws that secure the diskette drive in the externally accessible drive bay See Figure 7 2 7 Slide the diskette drive forward out of the drive bay Installing a Diskette Drive A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Unpack the drive and prepare the drive for installation For instructions see the documentation that accompanied the drive 2 Slide the diskette drive into the externally accessible drive bay 3 Install the two screws that secure the diskette drive in the drive bay See Figure 7 2 4 Connect the power cable and the interface cable to the diskette drive See Figure 7 2 5 Install the cover See Replacing the Cover in Troubleshooting Your System 6 Stand the system upright 7 Install the bezel See Installing the Bezel in Troubleshooting Your System 8 Reconnect the system to its electrical outlet and turn the system on including any attached periphe
64. h an application s operating requirements After you configure the operating system you may need to reinstall or reconfigure a software application so that it can run properly in its new environment Application Conflicts Some applications can leave unnecessary files or data behind after they are deleted from your system Device drivers can also create application errors If application errors occur see your application device driver or operating system documentation for troubleshooting information IRQ Assignment Conflicts Most PCI devices can share an IRQ but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 3 1 IRQ Assignment Defaults System timer IRQ1 Keyboard controller Back to Contents Page Back to Contents Page Running the System Diagnostics Dell PowerEdge 800 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support person
65. he empty expansion slot opening and close the expansion card latch 8 Install the cover See Replacing the Cover in Troubleshooting Your System 9 Stand the system upright 10 Install the bezel See Installing the Bezel in Troubleshooting Your System 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Memory You can upgrade your system memory to a maximum of 4 GB by installing combinations of 256 MB 512 MB or 1 GB 2 way unbuffered ECC DDR 2 400 533 memory modules The system memory is located on the system board adjacent to the power supply bays See Figure A 3 The memory module sockets are arranged in two banks on two channels A and B The memory module banks are identified as follows Bank 1 DIMM1_A and DIMM1_B Bank 2 DIMM2_A and DIMM2_B General Memory Module Installation Guidelines If only one memory module is installed it must be installed in socket DIMM1_A If two or more memory modules are installed they must be installed in pairs of matched memory size speed and technology Table 6 1 shows examples of different memory configurations Table 6 1 Sample Memory Configurations Total Memory DI MM1_A DI MM2_A DI MM1_B DI MM2_B Memory Mode I nstalling Memory Modules A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electro
66. ing against electrostatic discharge 1 Open the system See Opening the System 2 Ensure that the following components are properly installed Expansion cards Memory modules Processor Power supplies Fans Hard drives 3 Ensure that all cables are properly connected 4 Close the system See Closing the System 5 Run the system board tests in the system diagnostics See Running the System Diagnostics If the tests fail see Getting Help Troubleshooting the System Battery Problem System message indicates a problem with the battery System Setup program loses system configuration information System date and time do not remain current K NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program in your User s Guide 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery in Installing System Components If the problem is not resolved by replacing the battery see Getting Help K NOTE Some software may cau
67. ing the System Diagnostics If the drive is connected to a SATA RAID controller card see the RAID controller card documentation for information on testing the controller If the drive is connected to a SCSI controller card run the SCSI controller tests and the hard drive tests in the system diagnostics See Running the System Diagnostics If the hard drive fails the hard drive tests or does not operate properly see Getting Help Front Access SCSI Hard Drives Non Hot Plug The drive bays in a system with an optional SCSI backplane board and optional non RAID SCSI controller card provide space for up to four front access SCSI hard drives The hard drives plug into the SCSI backplane board which is connected to the controller card see Figure 7 10 For instructions on installing the optional SCSI backplane board see Installing the Optional SCSI Backplane Board Figure 7 10 SCSI Hard Drives Connected to a SCSI Controller Card SCSI hard drives 4 SCSI interface cable unterminated SCSI backplane board optical drive SCSI controller card optional drive Removing a Front Access SCSI Hard Drive Non Hot Plug NOTICE To prevent data loss you must shut down the system before removing a SCSI drive carrier unless a SCSI RAID controller is connected to the SCSI backplane See Hot Plug SCS Hard Drives for information on hot plug drive requirements and operation 1 Turn off the system including any attached periphera
68. ion Both the new and the remapped COM connectors share the same IRQ setting COM1 and COM3 share IRQ4 while COM2 and COM4 share IRQ3 NOTE If two COM connectors share an IRQ setting you may not be able to use them both at the same time In addition if you install one or more expansion cards with serial connectors designated as COM1 and COM3 the integrated serial connector is disabled Before adding a card that remaps the COM connectors check the documentation that came with the software to make sure that the software can accommodate the new COM connector designation Figure B 2 illustrates the pin numbers for the serial connector and Table B 2 defines the pin assignments for the connector Figure B 2 Serial Connector Pin Numbers Oly Table B 2 Serial Connector Pin Assignments da Definition Dco i pata carrier detect em i Seratinpst sour o senai oupa ore 0 bata terminai ready fos i ata set reay ats 0 Request to sena fers i crearte send a 1 ing indicator Parallel Connector The integrated parallel connector intended primarily for use by printers that require data in parallel format uses a 25 pin D subminiature connector on the system s back panel The default designation of the system s parallel connector is LPT1 If you add an expansion card containing a parallel connector configured as LPT1 IRQ7 I O address 378h use the System Setup program to remap the integrated parallel connector See Using the
69. ion and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test Back to Contents Page Back to Contents Page Troubleshooting Your System Dell PowerEdge 800 Systems Installation and Troubleshooting Guide Troubleshooting the System Battery Troubleshooting a Power Supply Troubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting a Diskette Drive Troubleshooting an Optical Drive Troubleshooting a SCSI Tape Drive Troubleshooting SCSI Hard Drives Troubleshooting SATA Hard Drives Troubleshooting a RAID Controller Card Troubleshooting Expansion Cards Troubleshooting the Microprocessor Safety First For You and Your System Start Up Routine Checking Basic Power Problems Checking the Equipment Troubleshooting Basic I O Functions Troubleshooting a NIC Responding to a Systems Management Software Alert Message Opening the System Closing the System Inside the System Troubleshooting a Wet System Troubleshooting a Damaged System Safety Firs
70. ive I ndicators drive status indicator drive busy indicator Table 2 3 lists the drive indicator patterns Different patterns are displayed as drive events occur in the system For example if a hard drive fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern NOTE If a RAID controller is not installed only the drive online indicator pattern appears The drive activity indicator also blinks when the drive is being accessed Table 2 3 Hard Drive Indicator Patterns Condition Indicator Pattern Drive being prepared for removal Drive ready for insertion or removal Drive being prepared for operation Drive predicted failure The power on fault indicator slowly blinks green amber and off Drive failed The amber power on fault indicator blinks four times per second Drive rebuilding The green power on fault indicator blinks slowly The green power on fault indicator is on Power Indicator Codes The power button on the front panel controls the power input to the system s power supplies The power indicator can provide information on power status see Figure 2 1 Table 2 4 lists the power button indicator codes Table 2 4 Power Button I
71. lem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Informat
72. ls and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Open the hard drive carrier handle to release the drive See Figure 7 11 4 Slide the hard drive out until it is free of the drive bay Figure 7 11 Removing or Installing a SCSI Hard Drive Carrier hard drive carrier handle SCSI hard drives up to 4 7 5 y x j gt I nstalling a Front Access SCSI Hard Drive Non Hot Plug 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Open the hard drive carrier handle See Figure 7 11 NOTI CE Do not insert a hard drive carrier and attempt to lock its handle next to a partially installed carrier Doing so can damage the partially installed carrier s shield spring and make it unusable Ensure that the adjacent drive carrier is fully installed 4 Insert the hard drive carrier into the drive bay See Figure 7 11 5 Close the hard drive carrier handle to lock it in place 6 Install the bezel See Installing the Bezel in Troubleshooting Your System 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Install any required SCSI device drivers 9 Run the SCSI controllers tests and the hard drive tests in the system diagn
73. m from the electrical outlet 5 Open the system See Opening the System 6 Ensure that the hard drive interface cable is properly connected between the drive and the system board To identify system board connectors see Figure A 3 7 Ifthe hard drive is the boot drive ensure that the drive is configured and connected properly See Configuring the Boot Drive in Installing Drives 8 Ensure that the power cable is properly connected to the drive 9 Install the cover See Replacing the Cover 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 11 Format and partition the hard drive See the operating system documentation 12 If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting a SATA Hard Drive in a RAID Configuration Problem Device driver error Damaged or improperly connected hard drive cables Action A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Restart your system and enter the RAID configuration utility See the RA
74. moving and Replacing the Front System Fan release tabs 2 Installing the Front System Fan A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Insert the fan power cable through the routing hole in the expansion card guide bracket See Figure 6 2 2 Align the fan assembly with the slots in the chassis and lower the assembly into the chassis See Figure 6 3 3 Pull the fan cable through the routing hole in the expansion card guide bracket See Figure 6 2 4 Connect the fan cable connector to the FRONT_FAN connector on the system board 5 Install the cover See Replacing the Cover in Troubleshooting Your System 6 Stand the system upright 7 Install the bezel See Installing the Bezel in Troubleshooting Your System 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing the Back System Fan A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in
75. nd the system board when you turn on the system Be careful not to touch or bend the pins on the socket Set the processor lightly in the socket and ensure that the processor is level in the socket When the processor is positioned correctly press it gently to seat it in the socket Close the processor cover Rotate the release lever back down until it snaps into place securing the processor cover NOTICE Do not operate the system without the heat sink installed The heat sink is required to maintain proper thermal conditions 10 11 12 13 14 15 16 17 18 19 20 Remove the thermal grease protective cover from the new heat sink If you did not receive a new heat sink with the processor see Getting Help Lower the heat sink onto the processor See Figure 6 9 Secure the heat sink to the retention module a Gently press down on the heat sink and then press one securing clip to secure it b Repeat step a for the remaining securing clip Ensure that the back fan connector is connected to the BACK_FAN connector on the system board See Figure A 3 Install the cooling shroud See Installing the Cooling Shroud Install the cover See Replacing the Cover in Troubleshooting Your System Stand the system upright Install the bezel See Installing the Bezel in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attach
76. ndicators Indicator Function Indicates that power is supplied to the system and the system is operational Indicates that no power is supplied to the system Blinking Indicates that power is supplied to the system but the system is in a standby state For information on standby states see your operating system documentation NIC Indicator Codes Figure 2 4 NIC Indicators link ji ra actviy I Table 2 5 NIC Indicators Link Activity Description indicator indicator The NIC is not connected to the network or the NIC is disabled in the System Setup screen See Using the System Setup Of a Program in your User s Guide Indicates that the network adapter is connected to a valid link partner on the network but data is not currently being sent f f or received Blinking amber Indicates that network data is being sent or received Diagnostics I ndicator Codes The four diagnostics indicators on the system front panel display error codes during system startup Table 2 6 details the conditions associated with the diagnostic indicator codes Table 2 6 Diagnostic Indicator Codes Causes Corrective Action A possible processor failure has See Troubleshooting the Microprocessor in Troubleshooting Your System occurred O Q o ABCD Memory failure See Troubleshooting System Memory in Troubleshooting Your System i ABCD Possible expansion card failure See Troubleshoo
77. nel can use diagnostics test results to help you solve the problem Using Server Administrator Diagnostics To assess a system problem first use the online Server Administrator diagnostics If you are unable to identify the problem then use the system diagnostics To access the online diagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to Run tests individually or collectively Control the sequence of tests Repeat tests Display print or save test results Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached View help messages that briefly describe each test and its parameters View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette driv
78. nical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below K NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Country City International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Aruba Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Bahamas Barbados Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Bermuda Bolivia Brazil International Access Code 00 Country Code 55 City Code 51 British Virgin Islands Brunei Country Code 673 Toll Free Numbers Website www delicomar OSS E mail us_latin services dell com o O la techsupport dell com K la_ente
79. not terminated as appropriate See the documentation for the hard drive Install the cover See Replacing the Cover Stand the system upright Install the bezel See Installing the Bezel Reconnect the system to the electrical outlet and turn on the system and attached peripherals Format and partition the hard drive See the operating system documentation If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting SATA Hard Drives Troubleshooting a SATA Hard Drive Problem Faulty hard drive Damaged or improperly connected hard drive cables Action A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive K NOTE If the hard drive is used in a RAID configuration see Troubleshooting a SATA Hard Drive in a RAID Configuration 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Enter the System Setup program and verify that the system is configured correctly See Using the System Setup Program in your User s Guide 3 Remove the bezel See Removing the Bezel 4 Turn off the system and attached peripherals and disconnect the syste
80. nvalid memory configuration See General Memory Module Installation Guidelines in Installing System minimum system configuration System or faulty memory module Components halted See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Time of day clock stopped Faulty battery faulty system See Troubleshooting the System Battery in Troubleshooting Your System If board the problem persists see Getting Help Time of day not set please run SETUP Incorrect Time or Date Check the Time and Date settings See Using the System Setup Program in program settings faulty system your User s Guide If the problem persists see Troubleshooting the System battery Battery in Troubleshooting Your System Timer chip counter 2 failed Faulty system board See Getting Help Unexpected interrupt in protected mode Faulty or improperly installed Ensure that all memory modules are properly installed See General Memory memory modules or faulty Module Installation Guidelines in Installing System Components If the system board problem persists see Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Unsupported CPU stepping detected Processor is not supported Check for a BIOS update using the Dell Support website at support dell com If by the system the problem persists install a supported processor
81. o the SCSI backplane See Figure 7 12 cable unterminated DC Power Cables Each drive must connect to a DC power cable from the system power supply These power cables are used for the 3 5 inch diskette drive 5 25 inch devices and hard drives NOTICE To avoid electrical damage to internal system components install a cover connector on any unused connectors on hard drive power cables Front Panel Drive Inserts To help keep dust and dirt out of the system a plastic insert in the bezel covers each empty external drive bay Additionally each empty external drive bay is covered by a metal insert in the chassis to maintain Federal Communications Commission FCC certification of the system Before you install a 5 25 inch drive in an empty external drive bay you must first remove both front panel drive inserts If you remove a 5 25 inch drive permanently you must install both inserts Removing the Front Panel Drive Inserts A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Remove the bezel drive insert see Figure 7 1 a From inside the bezel press the center of the insert outward with your thumbs to loosen the tabs
82. on Remove the bezel See Removing the Bezel Remove the hard drive o If your hard drive is not configured in a RAID array shut down the system remove the hard drive and install it in another drive bay See Front Access SCSI Hard Drives Non Hot Plug in Installing Drives o If your hard drive is configured in a RAID array with four hard drives install a new hard drive See Hot Plug SCSI Hard Drives in Installing Drives o If your hard drive is configured in a RAID array with up to three hard drives remove the hard drive and install the drive in an empty drive bay See Hot Plug SCSI Hard Drives in Installing Drives NOTICE Do not swap the hard drives in a four hard drive RAID configuration Doing so may corrupt the data on both hard drives Install the bezel See Installing the Bezel If the system recognizes the hard drive reinstall the hard drive in the original bay See Hot Plug SCSI Hard Drives or Front Access SCSI Hard Drives Non Hot Plug in Installing Drives If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the drive carrier See Hot Plug SCSI Hard Drives or Front Access SCSI Hard Drives Non Hot Plug in Installing Drives If the problem persists the SCSI backplane board has a defective connector See Getting Help CAUTION See your Product Information Guide for complete information about safety precautions working inside th
83. or additional troubleshooting instructions If you cannot resolve the problem see Getting Help for information on obtaining technical assistance Troubleshooting SCSI Hard Drives Troubleshooting a Hot Plug or Front Access Non Hot Plug SCSI Hard Drive Problem Device driver error Hard drive not recognized by the system Action NOTI CE This procedure can destroy data stored on the hard drive Before you continue back up all files on the hard drive 1 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the test fails continue to the next step Run the SCSI controllers test and the hard drive tests in the system diagnostics See Running the System Diagnostics A 10 11 12 For information about testing the controller see the controller s documentation If the tests fail continue to the next step If the SCSI hard drives are configured in a RAID array restart the system and enter the RAID configuration utility NOTE To enter the utility press lt Ctrl gt lt h gt lt Ctrl gt lt a gt or lt Ctrl gt lt m gt depending on the utility See the documentation supplied with the controller for information about the configuration utility Ensure that the primary SCSI channel is enabled and restart the system Verify that the device drivers are installed and configured correctly See the operating system documentati
84. or complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components 4 Remove all memory modules installed in the system See Removing Memory Modules in Installing System Components 5 Remove the processor from the system See Removing the Processor in Installing System Components 6 Let the system dry thoroughly for at least 24 hours 7 Replace the processor memory modules and expansion cards See Installing a Processor Installing Memory Modules and Installing an Expansion Card in Installing System Components 8 Close the system See Closing the System 9 Reconnect the system to the electrical outlet and turn on the system and peripherals If the system does not start properly see Getting Help 10 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System Problem System was dropped or damaged Action A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protect
85. ory modules See Table 6 1 for sample memory configurations Install the cooling shroud See Installing the Cooling Shroud Install the cover See Replacing the Cover in Troubleshooting Your System Stand the system upright Install the bezel See Installing the Bezel in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Optional Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 16 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the System Diagnostics Removing Memory Modules A CAUTI ON See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the bezel See Removing the Bezel in Troubleshooting Your System Lay the system on its right side Remove the cover See Removing the Cover in Troubleshooting Your System Remov
86. ory modules passes the system board is faulty See Getting Help The system starts up successfully but there are memory related error messages CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Ensure that the memory modules are populated correctly See General Memory Module Installation Guidelines in Installing System Components If the memory modules are populated correctly continue to the next step 4 Reseat the memory modules in their sockets See Installing Memory Modules in Installing System Components 5 Close the system See Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If there is no memory related error message the problem is resolved If the problem persists see Getting Help There are memory related error messages in the SEL 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Replace the memory module s identified by the diagnostics See Installing Memory Modules in Installing System Components 3 Restart the system If there are still memory related errors in the SEL see Getting
87. ostics See Running the System Diagnostics If the hard drive fails the hard drive tests or does not operate properly see Getting Help Hot Plug SCSI Hard Drives Systems with an optional SCSI backplane board and an optional SCSI RAID controller card support up to four hot plug hard drives The hard drives plug into the SCSI backplane board which is connected to channel A on the optional SCSI RAID controller card see Figure 7 12 For instructions on installing the optional SCSI backplane board see Installing the Optional SCSI Backplane Board Figure 7 12 Hot Plug SCSI Hard Drives Connected to a SCSI RAID Controller Card SCSI hard drives 4 SCSI interface cable unterminated SCS backplane board BMC 12C cable to system board optical drive SCSI RAID controller card optional drive Removing a Hot Plug SCSI Hard Drive NOTICE Not all operating systems support hot plug drive installation See the operating system documentation to confirm that the operating system supports this feature 1 Remove the bezel See Removing the Bezel in Troubleshooting Your System 2 Take the hard drive offline and wait until the hard drive indicator codes on the drive carrier signal that the drive can be removed safely See Table 2 3 for a list of hard drive indicator codes If the drive has been online the drive status indicator will blink green 2 times per second as the drive is powered down When all indicators are off the drive i
88. ower is on and the system is operational Figure 2 1 shows the controls indicators and connectors located behind the optional bezel on the system s front panel Table 2 2 describes the front panel features Figure 2 1 Front Panel Features and I ndicators power button USB connectors 2 z Security lock P blue and amber system status indicator hard drive activity power on indicator indicator Table 2 2 Front Panel Indicators Buttons and Connectors Connector Blue and amber system status indicator Power button Power on indicator Hard drive activity indicator USB connectors Indicator Button or Description The blue system status indicator lights during normal system operation The amber system status indicator flashes when the system needs attention due to a problem with power supplies fans system temperature or hard drives NOTE If the system is connected to AC power and an error has been detected the amber system status indicator flashes regardless of whether the system has been powered on Turns system power off and on If you turn off the system using the power button and the system is running an ACPl compliant operating system the system can perform an orderly shutdown before power is turned off If the power button is pressed for more than 4 seconds the system power will turn off regardless of the current operating system state If the system is not running an AC
89. pressed during POST to terminate the memory test Faulty or missing diskette drive optical drive or hard drive An operating system is not on the hard drive Ensure that all memory modules are properly installed See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Information only Check the Integrated Devices configuration settings in the System Setup program See Using the System Setup Program in your User s Guide Ensure that either SATA Controller Diskette Controller or IDE Controller is enabled If the system is booting from a SCSI controller ensure that the controller is properly connected If the problem persists replace the drive See Installing Drives Check the hard drive configuration settings in the System Setup program See Using the System Setup Program in your User s Guide Faulty system board See Getting Help Not a bootable diskette Loose cables to expansion card s faulty or improperly installed expansion card Faulty or improperly installed PCle card Use a bootable diskette Ensure that all appropriate cables are securely connected to the expansion cards See Troubleshooting Expansion Cards in Troubleshooting Your System Reseat the PCle cards See Expansion Cards If the problem persists see Getting Help Actual Link Width is n PCIe Degraded Link Width Error Slot n Faulty or improperly installe
90. rals Figure 7 2 Removing or Installing a Diskette Drive screws 2 externally accessible drive bay interface cable diskette 3 5 inch drive power cable 5 25 Inch Drives An optical drive is standard in the first external drive bay An additional IDE or SCSI tape backup device can be installed in the second external drive bay These drives connect either to the system board or to an optional controller card K NOTE Installing an additional optical drive in the second external drive bay is not supported Installing a 5 25 Inch Drive A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Unpack the drive and controller card if applicable and prepare the drive for installation For instructions see the documentation that accompanied the drive NOTE If you are installing a SCSI tape drive you must install an Ultra 3 SCSI controller card The optional SCSI RAID controller card does not support a SCSI tape drive 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the bezel See Removing the Bezel in Troubleshooting Your System 4 Lay the system on its right side 5 Remove the cover See Removing the Cover in Troubleshooting Your System 6 Remove the cooling shroud See Removing the Cooling Shroud in Ins
91. ration update attempt System could not implement Retry Remote Configuration failed Remote Configuration request ROM bad checksum address Faulty or improperly installed Remove and reseat the expansion cards See Troubleshooting Expansion expansion card Cards in Troubleshooting Your System SATA Port n hard disk not found SATA hard drive not Ensure that the hard drive cable is properly connected See Cabled SATA and connected to port n SCSI Hard Drives in Installing Drives If a drive is not connected to port n check that the SATA port is disabled in the System Setup program See Using the System Setup Program in your User s Guide Sector not found Faulty diskette or hard drive Replace the diskette If the problem persists see Troubleshooting SATA Hard Drives or Troubleshooting SCSI Hard Drives in Troubleshooting Your Seek eeees System for the appropriate drive installed in your system Seek operation failed Shutdown failure Shutdown test failure Ensure that all memory modules are properly installed See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help The amount of system memory has changed Faulty memory module See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Information only if you have changed the memory configuration The amount of tested memory is below the I
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93. s ready for removal See your operating system documentation for more information on taking the hard drive offline 3 Open the hard drive carrier handle to release the drive See Figure 7 11 4 Slide the hard drive out until it is free of the drive bay Installing a Hot Plug SCSI Hard Drive 1 Remove the bezel See Removing the Bezel in Troubleshooting Your System 2 Open the hard drive carrier handle See Figure 7 11 NOTICE Do not insert a hard drive carrier and attempt to lock its handle next to a partially installed carrier Doing so can damage the partially installed carrier s shield spring and make it unusable Ensure that the adjacent drive carrier is fully installed Insert the hard drive carrier into the drive bay See Figure 7 11 Close the hard drive carrier handle to lock it in place Install the bezel See Installing the Bezel in Troubleshooting Your System Install any required SCSI device drivers Run the SCSI controllers tests and the hard drive tests in the system diagnostics See Running the System Diagnostics If the hard drive fails the hard drive tests or does not operate properly see Getting Help Installing the Optional SCSI Backplane Board The optional SCSI backplane board supports front access SCSI drives if an optional SCSI controller card is installed in the system or hot plug SCSI drives if an optional RAID controller card is installed in the system A new drive cage is supplied with
94. s right side Remove the cover See Removing the Cover in Troubleshooting Your System Install the RAC card in PCI expansion slot SLOT_5 See Installing an Expansion Card for information on installing the card 6 Connect the cable from the RAC card to connector RAC_CONN on the system board See Figure A 3 7 Install the cover See Replacing the Cover in Troubleshooting Your System 8 Stand the system upright 9 Install the bezel See Installing the Bezel in Troubleshooting Your System 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 11 Enter the System Setup program and verify that the setting for the RAC card has changed to reflect the presence of the card See Using the System Setup Program in your User s Guide See the RAC card documentation for information on configuring and using the RAC card System Battery Replacing the System Battery A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Enter the System Setup program and record the option settings on the System Setup screens See Using the System Setup Program in the User s Guide 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the bezel See Removing the Bezel in Troubleshooting Your System
95. se the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting a Power Supply Problem No power to the system Power indicator on the front panel does not light Action 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Ensure that the power cables are properly connected to the power connectors on the system board and backplane if installed To identify the system board power connectors see Figure A 3 5 Close the system See Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Troubleshooting System Cooling Problems Problem A cooling fan is not operating properly System status indicator is amber Systems management software issues a fan related error message Action A CAUTION See your Product Information Guide for complete
96. static discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Remove the cooling shroud See Removing the Cooling Shroud 6 Locate the memory module sockets See Figure A 3 7 Press the ejectors on the memory module socket down and out as shown in Figure 6 8 to allow the memory module to be inserted into the socket Figure 6 8 Installing and Removing a Memory Module 10 11 12 13 14 15 16 17 18 memory module memory module socket ejectors 2 socket alignment key Align the memory module s edge connector with the alignment key on the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 6 through step 9 of this procedure to install the remaining mem
97. static discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Reseat the memory modules in their sockets See Installing Memory Modules in Installing System Components 4 Close the system See Closing the System 5 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If there is no memory related beep code the problem is resolved 6 Turn off the system and attached peripherals and disconnect the system from the electrical outlet a Open the system See Opening the System b Remove all memory modules from the system See Removing Memory Modules in Installing System Components c Replace one of the memory modules in socket DIMM1_B d Close the system See Closing the System e Reconnect the system to the electrical outlet and turn on the system and attached peripherals f If there is no memory related beep code the memory module is not faulty If the beep code reoccurs the memory module is faulty and should be replaced 7 Perform the following steps a Turn off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System c Repeat step c through step f in step 6 for each memory module installed 8 If you have tested all the memory modules and the problem persists or none of the mem
98. t For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 5 1 Table 5 1 Start Up Routine Indications Look listen for An error message displayed on the monitor See System Messages in Indicators Codes and Messages A series of beeps emitted by the system See System Beep Codes in Indicators Codes and Messages Alert messages from the systems management software See the systems management software documentation The monitor s power indicator See Troubleshooting the Video Subsystem The keyboard indicators See Troubleshooting the Keyboard The diskette drive activity indicator See Troubleshooting a Diskette Drive The optical drive activity indicator See Troubleshooting an Optical Drive The hard drive activity indicator See Troubleshooting SCSI Hard Drives An unfamiliar constant scraping or grinding sound when you access a drive See Getting Help Checking Basic Power Problems 1 If the power
99. t the cover away from the system Figure 5 2 Removing the Cover system cover D scout thumbscrew Closing the System Replacing the Cover 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or loose parts are left inside the system 3 Fit the cover on the side of the system and slide the cover backward 4 Tighten the cover thumbscrew to secure the cover Installing the Bezel To install the bezel align the hooks at the bottom of the bezel swing the top of the bezel toward the system and press the bezel onto the system until it snaps into place Using the system key lock the bezel Inside the System In Figure 5 3 the bezel and system cover are removed to provide an interior view of the system Figure 5 3 Inside the System PCI expansion slots 5 SCSI backplane optional cooling shroud fo f back system fan a Y tront system fan power supply The system board holds the system s control circuitry and other electronic components The processor and memory are installed directly on the system board The system can accommodate up to five expansion cards The system supports up to four SCSI or SATA hard drives The peripheral bays support an optional diskette drive and optical drive Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action A CAUTION See your Product Information Guide f
100. talling System Components 7 Remove the front panel inserts for the empty external drive bay See Removing the Front Panel Drive Inserts 8 Slide the drive into the external drive bay 9 Install the screws that secure the drive in the drive bay See Figure 7 3 Figure 7 3 Installing or Removing a 5 25 Inch Drive 25 inch drive 10 11 12 screws 2 power cable drive bay interface cable If a controller card was supplied with the drive install the controller card in expansion slot 3 4 or 5 See Installing an Expansion Card in Installing System Components Connect a power cable to the drive See Figure 7 3 Connect the interface cable to the drive and to the appropriate connector on the system board or controller card if applicable K NOTE See the documentation that is included with the controller card for more information If you are installing an IDE device such as an optical drive connect the interface cable to the IDE device and the IDE connector on the system board See Figure 7 4 If you are installing a SCSI device in the second drive bay such as a tape backup device connect the interface cable to the device and to channel A on the SCSI controller card See Figure 7 4 See Figure A 3 to locate the system board connectors NOTE A SCSI device attached to a SCSI controller card and an IDE device attached to the system board can be installed together as shown in Figure 7 4 Figure
101. tem to its electrical outlet and turn the system on including any attached peripherals 13 Install any device drivers required for the card as described in the documentation for the card Figure 6 7 Removing and Installing an Expansion Card expansion card card edge connector expansion card connector Removing an Expansion Card A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the cover See Removing the Cover in Troubleshooting Your System 5 Disconnect any cables attached to the card 6 Remove the expansion card see Figure 6 7 a Remove the screw that secures the expansion card bracket to the back panel b Grasp the expansion card by its top corners and carefully remove it from the expansion card connector NOTICE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also help keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 7 If you are removing the card permanently install a metal filler bracket over t
102. tempt a print operation 4 Ifthe print operation is successful replace the interface cable see Getting Help 5 Run the printer s self test 6 If the self test fails the printer is malfunctioning see Getting Help Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program in your User s Guide 3 Check the appropriate indicator on the NIC connector See NIC Indicator Codes in Indicators Messages and Codes If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 4 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in
103. ting Expansion Cards in Troubleshooting Your System i ABCD Possible video card failure See Troubleshooting Expansion Cards in Troubleshooting Your System i ABCD Diskette or hard drive failure Ensure that the diskette drive and hard drive s are properly connected See Installing Drives for information on the drive s installed in your system i Possible USB failure Troubleshooting a USB Device in Troubleshooting Your System i No memory modules detected Troubleshooting System Memory in Troubleshooting Your System i System board failure Getting Help i Memory configuration error Troubleshooting System Memory in Troubleshooting Your System i Possible system board resource See IRQ Assignment Conflicts in Finding Software Solutions If the problem and or system board hardware persists see Getting Help failure i Possible expansion card failure See Troubleshooting Expansion Cards in Troubleshooting Your System i Other failure Ensure that the diskette drive optical drive and hard drive s are properly connected See Troubleshooting Your System for the appropriate drive s installed in your system i If the problem persists see Getting Help The system is in a normal operating Information only condition after POST i System Messages System messages appear on the screen during system boot to notify you of a possible problem with the s
104. ting Help Troubleshooting the Microprocessor Problem Error message indicates a processor problem Action A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Ensure that the processor and heat sink are properly installed See Processor in Installing System Components 5 Close the system See Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Run the appropriate online diagnostic test If the tests fail or the problem persists continue to the next step 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Open the system See Opening the System 10 Replace the processor with another processor of the same capacity See Processor in Installing System Components 11 Close the system See Closing the System 12 Run the appropriate online diagnostic test If the tests complete successfully replace the processor See Getting Help If the problem persists see Getting Help Back to Cont
105. tion Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Ensure that the controller card is firmly seated in its connector See Installing an Expansion Card in Installing System Components Ensure that the appropriate cables are firmly connected to their corresponding connectors on the controller card and SCSI backplane Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see the RAID controller s documentation for more information on troubleshooting Troubleshooting Expansion Cards K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Server Administr
106. ts that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Technical Support Service Dell s technical support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product Information If you need information about additional products available from Dell or
107. uments You May Need A The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of initially setting up your system The User s Guide provides information about system features and technical specifications Systems management software documentation describes the features requirements installation and basic operation of the software Operating system documentation describes how to install if necessary configure and use the operating system software Documentation for any components you purchased separately provides information to configure and install these options Updates are sometimes included with the system to describe changes to the system software and or documentation K NOTE Always read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Back to Contents Page Back to Contents Page Indicators Messages and Codes Dell PowerEdge 800 Systems Installation and Troubleshooting Guide Front Panel Indicators and Features Back Panel Features and Indicators SCSI Hard Drive Indicator Codes Power Indicator Codes NIC Indicator Codes
108. x1lane width PCI Express I nstalling an Expansion Card A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Unpack the expansion card and prepare it for installation For instructions see the documentation that accompanied the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the bezel See Removing the Bezel in Troubleshooting Your System 4 Lay the system on its right side 5 Remove the cover See Removing the Cover in Troubleshooting Your System 6 Remove the filler bracket from the expansion slot 7 Install the expansion card See Figure 6 7 a Position the expansion card so that the card edge connector aligns with the expansion card connector on the system board b Insert the card edge connector firmly into the expansion card connector until the card is fully seated c Install the screw that secures the expansion card bracket to the back panel 8 Connect any cables that should be attached to the card See the documentation that accompanied the card for information about its cable connections 9 Install the cover See Replacing the Cover in Troubleshooting Your System 10 Stand the system upright 11 Install the bezel See Installing the Bezel in Troubleshooting Your System 12 Reconnect the sys
109. y in Troubleshooting Your System Back to Contents Page Back to Contents Page Installing Drives Dell PowerEdge 800 Systems Installation and Troubleshooting Guide Connecting Drives Front Panel Drive Inserts Diskette Drive 5 25 Inch Drives Hard Drives Cabled SATA and SCSI Hard Drives Front Access SCSI Hard Drives Non Hot Plug Hot Plug SCSI Hard Drives Installing the Optional SCSI Backplane Board Installing a RAID Controller Card Your system supports the following drives Up to two externally accessible 5 25 inch drives typically optical and tape backup drives An optical drive is standard in the first external drive bay and a tape backup device can be installed in the second external drive bay An externally accessible 3 5 inch diskette drive Up to four 1 inch SATA or SCSI hard drives Four hard drive configurations are available o Cabled SATA drives See Cabled SATA and SCSI Hard Drives o Cabled SCSI drives requires optional SCSI controller card See Cabled SATA and SCSI Hard Drives o Front access non hot plug SCSI drives requires optional SCSI backplane and optional SCSI controller card See Front Access SCSI Hard Drives Non Hot Plug and Installing the Optional SCSI Backplane Board o Hot plug SCSI drives requires optional SCSI backplane and optional SCSI RAID controller See Hot Plug SCS Hard Drives Installing a RAID Controller Card and Installing the Optional SCSI Backplane
110. ystem Table 2 7 lists the system messages that can occur and the probable cause and corrective action for each message K NOTE If you receive a system message that is not listed in Table 2 7 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 2 7 System Messages Message Corrective Actions Amount of available memory limited to OS Install Mode is enabled Disable OS Install Mode in the System Setup program See Using the System 256MB in the System Setup program Setup Program in your User s Guide Attempting to update Remote Remote Configuration is in Wait until the process is complete Configuration Please wait progress BIOS Update Attempt Failed BIOS remote update failed Retry update Caution NVRAM_CLR jumper is installed NVRAM_CLR jumper is Remove the NVRAM_CLR jumper See Figure A 2 for the jumper location on system board installed CD ROM drive not found Improperly connected or If no optical drive is installed disable the IDE controller See Using the System missing optical drive Setup Program in your User s Guide If an optical drive is installed see Troubleshooting an Optical Drive in Troubleshooting Your System Decreasing available memory Faulty or improperly installed Ensure that all memory modules are properly installed See Troubleshooting memory

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