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Dell PowerEdge 1850 Installation and Troubleshooting Guide

1. An error message displayed on the monitor See System Messages in Indicators Codes and Messages A series of beeps emitted by the system See System Beep Codes in Indicators Codes and Messages Alert messages from the systems management software The monitor s power indicator See Troubleshooting the Video Subsystem The diskette drive activity indicator See Troubleshooting a Diskette Drive The optical drive activity indicator See Troubleshooting an Optical Drive The hard drive activity indicator See Troubleshooting SCSI Hard Drives An unfamiliar constant scraping or grinding sound when you access a drive See Getting Help Checking Basic Power Problems 1 If the power indicator on the system front panel or power supply does not indicate that power is available to the system ensure that the power cable is securely connected to the power supply 2 If the system is connected to a PDU or UPS turn the PDU or UPS off and then on 3 If the PDU or UPS is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU or UPS 4 Reconnect the system to the electrical outlet and turn on the system If the system still is not working properly see Troubleshooting Redundant Power Supplies Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor ke
2. Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different CD that you know works properly Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program in the User s Guide Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Ensure that the optical drive interface cable is securely connected to the optical drive and to the controller See Figure 7 2 Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help Troubleshooting an External SCSI Tape Drive Problem Defective tape drive Defective tape cartridge Missing or corrupted tape backup software or tape drive device driver Defective optional SCSI controller card Action 10 Ii 12 LS
3. NOTE While the system is being identified the blue indicator blinks even though an error has been detected After the system is identified the blue indicator stops blinking and the amber indicator resumes blinking Figure 2 1 shows the controls indicators and connectors located behind the optional bezel on the system s front panel Table 2 2 describes the front panel features and indicators Figure 2 1 Front Panel Features and Indicators NIC2 activityAink indicator USB connectors 2 V system identification button x blue system status indicator NICI activity link N video connector indi bezel detection switch indicator N _ amber system power button Status indicator optical drive hard drive 0 cover i i hard drive 1 diskette optional release latch drive optional Table 2 2 Front Panel LED Indicators Buttons and Connectors Indicator Button Description or Connector blue system status The blue system status indicator lights up during normal system operation Both the systems management software and indicator the identification buttons located on the front and back of the system can cause the blue system status indicator to flash to identify a particular system amber system status The amber system status indicator flashes when the system needs attention due to a problem with power supplies fans indicator system temperature or hard drives
4. Closing the System 1 Ensure that you did not leave tools or parts inside the system 2 Place the cover over the sides of the chassis and slide the cover forward 3 Tighten the thumbscrew at the front of the system to secure the cover See Figure 5 3 4 Replace the system in the rack and reconnect the peripheral cables 5 To replace the optional bezel hook the right end of the bezel onto the chassis then fit the bezel onto the system Secure the bezel with the keylock See Figure 5 2 6 Reconnect the system to the electrical outlet and turn on the system Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as 10 authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components Remove all memory modules installed in the system See Removing Memory Modules in Installing System Compo
5. Ensure that only single rank memory modules are installed in slots DIM3_A and DIMM3_B See General Memory Module Installation Guidelines in Installing System Components Memory modules are not installed in consecutive banks Move memory modules from slots DIMM3_A and DIMM3_B into DIMM2_A and DIMM2_B See General Memory Module Installation Guidelines in Installing System Components If dual rank memory modules are installed in the system they must be installed in slots DIMM1_A and DIMM1_B Swap memory modules in slots DIMM2_A and DIMM2_B with modules in DIMM1_A and DIMM1_B See General Memory Module Installation Guidelines in Installing System Components Memory modules are installed in bank3 Dual rank memory modules are installed in banks 1 and 2 Remove memory modules from slots DIMM3_A and DIMM3_B See General Memory Module Installation Guidelines in Installing System Components Two RACs are installed or faulty or improperly installed RAC Ensure that only one RAC is installed Ensure that the RAC is properly installed See Troubleshooting Expansion Cards in Troubleshooting Your System or Installing a RAC Card in Installing System Options Ensure that the RAC is properly installed See Troubleshooting Expansion Cards in Troubleshooting Your System or Installing a RAC Card in Installing System Options Faulty or improperly installed RAC Loose or improperly co
6. 3 Installing and Removing a Fan Module fan power cable fan module fan power connector fan bracket release tabs 3 While pressing the two release tabs on the fan bracket lift the fan module out of the chassis See Figure 6 3 Installing a Fan Module 1 With the fan power cable facing towards the back of the system route the fan power cable through the opening in the fan bracket and insert the fan module into the fan bracket 2 Reconnect the fan power cable to the fan power connector on the system board See Figure 6 3 3 Close the system See Closing the System in Troubleshooting Your System Power Supplies Removing a Power Supply NOTICE The system requires one power supply for the system to operate normally The system is in the redundant mode when two power supplies are installed Remove and replace only one power supply at a time in a system that is powered on NOTICE If only one power supply is installed it must be installed in the left power supply bay 1 See Figure 6 4 To remove a power supply press the latch at the left corner of the power supply and slide the power supply straight out to clear the chassis see Figure 6 4 Figure 6 4 Installing and Removing a Power Supply power supply power supply LED s power supply bay 2 latch power supply bay 1 Replacing a Power Supply 1 Slide the new power supply into the chassis until the power supply is fully seated and the rete
7. Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service and Before You Call NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Europe only Electronic Quote Service sales dell com apmarket
8. Installing System Components If the problem persists see Getting Help Troubleshooting System Cooling Problems Problem 1 System status indicator is amber Systems management software issues a fan related error message Fan status indicator indicates a problem with the fan Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Locate the fan module referenced by the systems management software or diagnostics See Figure A 3 for the relative location of each fan 5 Ensure that the faulty fan s power cable is firmly attached to the fan power connector on the system board 6 Close the system See Closing the System 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 8 If the problem is not resolved install a new fan module See Installing a Fan Module
9. NOTE If the system is connected to AC power and an error has been detected the amber system status indicator flashes regardless of whether the system has been powered on NIC1 and NIC2 link The link and activity indicators for the two integrated NICs light intermittently when the NICs are in use and activity indicators power on indicator The power on indicator lights when the system power is on The power indicator blinks when power is available to the power button system but the system is not powered on The power button controls the DC power supply output to the system NOTE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system performs a graceful shutdown before the power is turned off If the system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed system identification The identification buttons on the front and back panels can be used to locate a particular system within a rack When one button of these buttons is pushed the blue system status indicator on the front and back blinks until one of the buttons is pushed again USB connectors Connects USB 2 0 compliant devices to the system NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qua
10. Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option 1 Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is run Log Output File Pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test Back to Contents Page Back to Contents Page Troubleshooting Your System Dell PowerEdge 1850 Systems Installation and Troubleshooting Guide Safety First For You and Your System Start Up Routine Checking Basic Power Problems Checking the Equipment Troubleshooting Basic I O Functions Troubleshooting a NIC Responding to a Systems Management Software Alert Message Inside the System Opening the System Closing the Syste
11. Troubleshooting an Optical Drive in Troubleshooting Your System If the problem persists see Getting Help Drive not ready Diskette missing or improperly Reinsert or replace the diskette inserted in diskette drive Embedded RAID error An error has been generated Update the RAID firmware using the Dell Support website at support dell com by the firmware used by the Replace the diskette Ensure that the diskette drive and optical drive cables are properly connected See Troubleshooting a Diskette Drive and Troubleshooting an Optical Drive in Troubleshooting Your System optional integrated RAID controller when available Embedded RAID firmware is not present The firmware used by the Restore the RAID firmware using the Dell Support website at support dell com optional integrated RAID controller when available is Error Incorrect memory configuration Ensure memory in slots DIMM1_A and DIMM1_B DIMM2_A and DIMM2_B DIMM3_A and DIMM3_B match identically in size speed and rank Error Incorrect memory configuration Memory slots DIMM3_A and DIMM3_B only support single rank DIMMs Remove the dual rank DIMMs from slots DIMM3_A and DIMM3_B Error Incorrect memory configuration Move DIMM3_A and DIMM3_B into DIMM2_A and DIMM2_B Error Incorrect memory configuration Swap the DIMMs i
12. You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTI ON Before servicing any components inside your computer see your Product I nformation Guide for important safety information Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system doc
13. or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Redundant Power Supplies Problem System status indicator is amber Power supply fault indicator is amber Action 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Identify the faulty power supply The power supply s fault indicator is lit See Power Indicator Codes in Indicators Messages and Codes NOTICE The power supplies are hot pluggable Remove and install only one power supply at a time in a system that is powered on The system is in the redundant mode when two power supplies are installed 3 Ensure that the power supply is properly installed by removing and reinstalling it See Power Supplies in Installing System Components K NOTE After installing a power supply you must allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly See Power Indicator Codes in Indicators Messages and Codes If the problem persists remove the faulty power supply See Removing a Power Supply in Installing System Components 4 Install a new power supply See Replacing a Power Supply in
14. pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper setting is often shown in text as two numbers such as 1 2 The number 1 is printed on the circuit board with a triangle so that you can identify each pin number based on the location of pin 1 Figure A 2 shows the location and default settings of the server module jumper blocks See Table A 1 for the designations default settings and functions of the jumpers System Board J umpers Figure A 2 shows the location of the configuration jumpers on the system board Table A 1 lists the jumper settings Figure A 2 System Board J umpers O PASSWD O O NVRAM_CLR Table A 1 System Board Jumper Settings Jumper Description PASSWD The password feature is enabled default ea The password feature is disabled NVRAM_CLR default The configuration settings in NVRAM are retained at system boot efau C The configuration settings in NVRAM are cleared at next system boot jumpered unjumpered System Board Connectors See Figure A 3 and Table A 2 for the location and description of the system board connectors Figure A 3 System Board Connectors RAC_CONN BATTERY RAID_KEY DIMM3_A DIMM3_B DIMM2_A DIMM2_B DIMM1_A DIMM1_B PROC_1 PSU1_CONN PROC_2 PSU2_ CONN Table A 2 System Board Connectors Connector Description BATTERY Connector for
15. system See Opening the System c Verify that the SCSI cable is securely connected to the SCSI riser board and the SCSI host adapter on the riser card or a SCSI host adapter card installed in an expansion slot d Close the system See Closing the System Format and partition the hard drive See the operating system documentation If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting the I ntegrated RAI D Controller NOTICE A newly installed RAID battery must be charged for three to four hours of system operation before you can operate the RAID controller in write back mode This is normal for a new battery Problem Error message indicates a problem with the optional integrated RAID controller when available Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Enter the System Setup program and ensure that the Embedded RAID Controller option is set to RAID Enabled See Using the System Se
16. that allow you to install the memory module in the socket in only one way 5 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 10 Repeat step 2 through step 5 of this procedure to install the remaining memory modules See Table 6 1 and Table 6 2 for sample memory configurations Close the system See Closing the System in Troubleshooting Your System Optional Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 8 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the System Diagnostics Removing Memory Modules CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing
17. that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System in Troubleshooting Your System 2 Locate the memory module sockets See Figure 6 1 3 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 6 8 4 Close the system See Closing the System in Troubleshooting Your System Processor It is possible to upgrade your processor s to take advantage of future options in speed and functionality Each processor and its associated internal cache memory are contained in a pin grid array PGA package that is installed in a ZIF socket on the system board The following items are included in the processor upgrade kit Processor Heat sink Replacing the Processor 1 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening the System in Troubleshooting Your System NOTE When you remove the heat sink the possibility exists that the processor might adhere to the heat sink and be removed fr
18. the 3 0 V coin battery Riser Board Connectors See Figure A 4 Figure A 5 and Figure A 6 for the location and description of the riser card connectors Figure A 4 Standard PCI X Riser Card PCI X 64 bit 100 MHz 3 3 V Figure A 5 Optional ROMB PCI X Riser Card when available RAID battery connector RAID memory module socket PCI PCI X 64 bit 133 MHz 3 3 V PCI2 PCI X 64 bit 100 MHz 3 3 V Figure A 6 Optional ROMB PCI Express Riser Card when available RAID battery connector RAID memory module socket PCI1 x4lane width PCI Express PCI2 x8 lane width PCI Express SCSI Backplane Connectors See Figure A 7 for the location and description of the connectors on the SCSI backplane board Figure A 7 SCSI Backplane optical drive control panel diskette drive connector connector connector Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program in your User s Guide The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and at
19. the opening near the outer edge of the riser card Align the connector on the underside of the riser card with the corresponding connector on the system board 3 When you are certain the riser card is correctly aligned with the system board carefully close the cam lever to lock the riser card into place 4 If you disconnected the SCSI data cable while removing the riser card reconnect the cable to the riser card 5 Place the plastic riser card insulator over the riser card and press down on the two plastic rivets to secure the insulator 6 Reinstall any expansion card s See Installing an Expansion Card 7 Close the system See Closing the System in Troubleshooting Your System System Memory The six memory module sockets can accommodate from 256 MB to 16GB of registered ECC PC2 3200 DDR 2 400 memory The memory sockets are located on the system board adjacent to the power supply bays See Figure 6 1 You can upgrade the system memory by installing combinations of 256 512 MB 1 GB 2 GB and 4 GB when available registered memory modules K NOTE The memory modules must be PC2 3200 compliant NOTICE If you remove your original memory modules from the system during a memory upgrade keep them separate from any new memory modules that you may have Use only registered ECC DDR II memory modules The memory module sockets are arranged in three banks on two channels A and B The memory module banks are identified as f
20. the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 4 1 provides a brief explanation of testing options Table 4 1 System Diagnostics Testing Options Testing Function Option Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Click a device rather than its components to select all of the components for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options
21. CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the tape cartridge you were using when the problem occurred and replace it with a tape cartridge that you know works Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface DC power cable is connected to the tape drive and SCSI controller card Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Ensure that the optional SCSI controller card is firmly
22. Close the system See Closing the System in Troubleshooting Your System Removing an Expansion Card CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System in Troubleshooting Your System 2 Disconnect any internal or external cable s that are connected to the expansion card 3 Lift the expansion card retainer adjacent to the PCI slot See Figure 6 5 4 Grasp the expansion card and carefully pull it away from the riser card connector 5 If you are permanently removing the card replace the metal filler bracket over the empty card slot opening NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Replace the expansion card retainer 7 Close the system See Closing the System in Troubleshooting Your System Riser Card To upgrade the riser card in your system or to temporarily remove the riser card for access to the system board follow the instructions in this section Removing the Riser Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by t
23. D controller s documentation for more information on troubleshooting Troubleshooting Expansion Cards K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as 10 TI 12 13 authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step Turn off the system and attached peripherals and disconnect the system fro
24. Dell PowerEdge 1850 Systems Installation and Troubleshooting Guide Introduction Indicators Messages and Codes Finding Software Solutions Running the System Diagnostics Troubleshooting Your System Installing System Components Installing Drives Getting Help Jumpers Switches and Connectors 1 0 Connectors Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary in your User s Guide Information in this document is subject to change without notice 2004 2009 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex PowerApp PowerEdge PowerConnect PowerVault DellNet Axim Latitude and Dell OpenManage are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either t
25. Edge 1850 Systems Installation and Troubleshooting Guide Front Panel Indicators and Features Back Panel Features and Indicators SCSI Hard Drive Indicator Codes Power Indicator Codes NIC Indicator Codes System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages Baseboard Management Controller Messages The system applications and operating systems can identify problems and alert you to them Any of the following can indicate when the system is not operating properly System indicators 1 System messages Beep codes Warning messages Diagnostics messages Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Front Panel Indicators and Features System Status ndicators The system front panel incorporates blue and amber system status indicators The blue indicator lights up when the system is operating correctly The amber indicator lights up when the system needs attention due to a problem with power supplies fans system temperature or hard drives Table 2 1 lists the system s indicator patterns Different patterns are displayed as events occur in the system Table 2 1 System Status Indicator Patterns Blue indicator Amber indicator Description Off Blinking
26. RAID controller documentation for information on installing and configuring the RAID software Connecting the Card After installing the card connect the card to the system s SCSI backplane using the new SCSI cable supplied with the card The new cable replaces the cable extending from the riser card to the connector on the underside of the SCSI backplane Back to Contents Page Back to Contents Page Getting Help Dell PowerEdge 1850 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem perform the following steps 1 Complete the procedures in Troubleshooting Your System 2 Run the system diagnostics and record any information provided 3 Make a copy of the Diagnostics Checklist and fill it out 4 Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services 5 If the preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures NOTE Dell s Express Service
27. SCS SSS Customer Technical Support Customer Service and Sales Penang 604 633 4810 Malaysia webste supporteurodeticom SSCS SSS Emen supporteurosllcom es es emall el OOS Home and smalieusiness OOOO C weste summoreewroaemeoem OOO O O O O OOOO Emen swe suoneen O OOOO SSCS E mail Support for Latitude and Inspiron OoOo l Swe nbk_kats dell com Emen Suppor for opec Swe_kats ueticom OOOO oS Emai Support tor Servers Nordic server supporaaereon O webster supporteurodeiicom O O O O OOOO E mail Tech_support_central_Europe dell com sacar O o support euro dell com ch fr emaildell Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 604 633 4949 General Support 1 800 805 8035 General Support toll free 1 866 540 3355 Customer Care website support euro dell com uk en ECare Form Home asp International Access Code 00 Country Code 41 City Code 22 Taiwan International Access Code 002 Country Code 886 Thailand International Access Code 001 Country Code 66 Trinidad Tobago Turks and Caicos Islands U K Bracknell International Access Code 00 Country Code 44 Co SSCS l fr Automated Order Status Service toll free 1 800 433 9014 City Code 1344 Uruguay U S A Austin Texas International Access Code 011 AutoTech portable and deskto
28. TI CE To avoid line interference voice and data lines must be in separate sheaths Use Category 5 or greater wiring and connectors Do not exceed a cable run length from a workstation to a hub of 100 m 328 ft For detailed guidelines on operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard Back to Contents Page Back to Contents Page Introduction Dell PowerEdge 1850 Systems Installation and Troubleshooting Guide Other Documents You May Need Your system includes the following significant service and upgrade features 1 Embedded server management hardware which monitors temperatures and voltages throughout the system and notifies you if there is a fault or failure 1 System diagnostics which checks for hardware problems if the system can boot 1 SCSI backplane board for hot plug SCSI drive support with optional RAID card or optional ROMB when available 1 Redundant cooling fans The following system options are offered Second microprocessor Additional system memory Second power supply to support hot plug 1 1 redundant power operation 1 Remote access controller RAC for remote systems management Expansion card options including RAID controller cards Riser card with support for RAID on motherboard ROMB and PCI X cards when available Riser card with support for RAID on motherboard ROMB and PCI Express cards when availabl
29. Troubleshooting a Diskette Drive Problem Error message indicates a problem with the optional diskette drive Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and verify that the diskette drive is configured correctly See Using the System Setup Program in the User s Guide 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 10 Ti 12 13 14 15 16 17 18 19 20 21 Open the system See Opening the System Ensure that the diskette drive interface cable is securely connected to the SCSI backplane board See Figure 7 3 Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly Turn off the system and attached peripherals and disconnect the system from
30. an also create application errors If application errors occur see your application device driver or operating system documentation for troubleshooting information IRQ Assignment Conflicts Most PCI devices can share an IRQ but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 3 1 lists the standard assignments for the various IRQs in your system Table 3 1 IRQ Assignment Defaults IRQ Line IRQO IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 System timer Back to Contents Page Back to Contents Page Running the System Diagnostics Dell PowerEdge 1850 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Server Administrator Diagnostics To assess a sys
31. ation failure See Troubleshooting System Memory in Troubleshooting Your System 1 2 3 DMA page register write read failure 1 3 1 Main memory refresh verification failure 1 3 2 No memory installed 1 3 3 Chip or data line failure in the first 64 KB of main memory 1 3 4 Odd even logic failure in the first 64 KB of main memory 1 4 1 Address line failure in the first 64 KB of main memory 1 4 2 Parity failure in the first 64 KB of main memory 1 4 3 Fail safe timer test failure 1 4 4 Software NMI port test failure 2 1 1 Bit failure in the first 64 KB of main memory through 2 4 4 3 1 1 Faulty system board See Getting Help 4 2 1 Faulty system board See Getting Help 4 2 4 See Troubleshooting Expansion Cards in Troubleshooting Your System 4 3 1 See Troubleshooting System Memory in Troubleshooting Your System 4 3 2 Install a memory module in the first memory module connector See System Memory in module connector Installing System Components 4 3 3 Faulty system board See Getting Help 4 3 4 See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help 4 4 1 Faulty system board See Getting Help 4 4 4 See Troubleshooting the Microprocessors in Troubleshooting Your System Warning Messages A warning message alerts you to a possible problem and prompts you t
32. came with the product Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Ensure that each processor and heat sink are properly installed See Replacing the Processor in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail or the problem persists continue to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the second processor leaving only processor 1 installed See Replacing the Processor in Installing System Components To locate the processors see Figure A 3 If only one processor is installed see Getting Help Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests complete successfully go to step 19 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Replace proce
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34. dell com If the system the problem persists install a supported processor See Replacing the Processor in Installing System Components Unsupported CPU stepping detected Processor is not supported by Check for a BIOS update using the Dell Support website at support dell com If the system the problem persists install a supported processor See Replacing the Processor in Installing System Components Utility partition not available lt F10 gt key was pressed Create a utility partition on the boot hard drive See Using the Dell during POST but no utility OpenManage Server Assistant CD in your User s Guide partition exists on the boot hard drive Warning Detected mode change from Type of controller has Back up information on the hard drives before changing the type of controller RAID to SCSI x of the embedded RAID changed from optional RAID used with the drives subsystem when available to SCSI since previous system boot Warning Detected mode change from Type of controller has Back up information on the hard drives before changing the type of controller SCSI to RAID x of the embedded RAID changed from SCSI to optional used with the drives subsystem RAID when available since previous system boot Warning No microcode update loaded Unsupported processor Update the BIOS firmware using the Dell Support website at support dell com for processor n Write fault Faulty diskette diskette drive Replace the diskette Ensure
35. drive indicators on the drive carrier signal that the drive can be removed safely If the drive has been online the green power on fault indicator will flash as the drive is powered down When both drive indicators are off the drive is ready for removal 4 Open the hard drive handle to release the drive 5 Slide the hard drive out until it is free of the drive bay 6 Replace the front bezel if it was removed in step 2 Installing an Optical Drive The optional optical drive is contained in a carrier that slides into the peripheral bay A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See Opening the System in Troubleshooting Your System 3 Open the system See Opening the System in Troubleshooting Your System 4 To remove the filler plate or existing drive lift the retention latch at the back of the drive carrier see Figure 7 2 and slide the empty carrier out of the front of the system 5 If you are replacing an exist
36. e IDE optical drive Diskette drive Other Documents You May Need A The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of initially setting up your system The User s Guide provides information about system features and technical specifications 1 Systems management software documentation describes the features requirements installation and basic operation of the software Operating system documentation describes how to install if necessary configure and use the operating system software Documentation for any components you purchased separately provides information to configure and install these options Updates are sometimes included with the system to describe changes to the system software and or documentation K NOTE Always read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Back to Contents Page Back to Contents Page Indicators Messages and Codes Dell Power
37. e connector K NOTE Do not substitute registered memory modules such as those used for system memory Use the memory module supplied in the RAID upgrade kit 7 Press on the memory module with your thumbs while closing the ejectors with your index fingers to lock the memory module into the connector 8 Insert the RAID hardware key into its connector on the system board and secure the key with the latches on each end of the connector See Figure 7 5 9 Insert the RAID battery into the battery holder See Figure 7 5 10 Connect the RAID battery to the RAID battery cable connector on the riser card See Figure 7 5 11 Replace the cover see Replacing the Cover in your Installation and Troubleshooting Guide 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 13 Enter the System Setup program and verify that the setting for the SCSI controller has changed to reflect the presence of the RAID hardware see Using the System Setup Program in your User s Guide 14 Install and configure the RAID software See the RAID software documentation for more information NOTICE A newly installed RAID battery must be charged for three to four hours of system operation before you can operate the RAID controller in write back mode Installing a RAID Controller Card See Installing an Expansion Card in Installing System Components for instructions about installing the card See the
38. e the NVRAM_CLR jumper See Figure A 2 for the jumper location on system board installed CD ROM drive not found Improperly connected or missing CD drive If no optical drive is installed disable the IDE controller See Using the System Setup Program in the User s Guide If an optical drive is installed see Troubleshooting an Optical Drive in Troubleshooting Your System CPUs with different cache sizes Mismatched processors are Install a correct version of the microprocessor so that both microprocessors detected installed have the same cache size See Replacing the Processor in Installing System Components Decreasing available memory Faulty or improperly installed Ensure that all memory modules are properly installed See Troubleshooting memory modules System Memory in Troubleshooting Your System Diskette drive 0 seek failure Incorrect configuration settings in System Setup program Run the System Setup program to correct the settings See Using the System Setup Program in your User s Guide Faulty or improperly installed diskette loose diskette drive or optical drive interface cable or loose power cable Diskette read failure Faulty or improperly inserted Replace the diskette diskette Diskette subsystem reset failed Faulty diskette drive or optical Ensure that the diskette drive and optical drive cables are properly connected drive controller See Troubleshooting a Diskette Drive
39. ed by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Remove the plastic filler plug from the system back panel see Figure 6 11 Figure 6 11 Installing a RAC Card filler plug RAC card standoffs 4 RAC card connector 4 Install the card a Align the holes in the RAC card with the pins on the four plastic standoffs on the system board see Figure 6 11 b Carefully press the end of the card over the RAC card connector on the system board see Figure 6 11 until the clips on the plastic standoffs snap over that end of the card c Press the other end of the card until the remaining two standoffs fit over the card edge 5 Close the system See Closing the System in Troubleshooting Your System 6 Reconnect the system and peripherals to their power sources and turn them on 7 Enter the System Setup program and verify that the setting for the RAC card has changed to reflect the presence of the card See Using the System Setup Program in your User s Guide See the RAC card documentation for information on configuring and using the RAC card Back to Contents Page Back to Contents Page Installing Drives Dell PowerEdge 1850 Systems Installation and Troubles
40. em The system is enclosed by an optional bezel and cover To upgrade or troubleshoot the system remove the bezel and cover to access the drives and other internal system components 1 If applicable remove the bezel See Figure 5 2 a Unlock the bezel b While grasping the bezel slide it toward the key lock c Unlatch the left end of the bezel and rotate it away from the front panel d Unhook the right end of the bezel and pull the bezel away from the system Figure 5 2 Installing and Removing the Optional Bezel keylock bezel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Remove the system from the rack and place it on a work surface 4 To remove the system cover loosen the thumbscrew at the front of the system See Figure 5 3 5 Slide the cover backward about 1 3 cm 0 5 inch and grasp the cover on both sides 6 Carefully lift the cover away from the system Figure 5 3 Installing and Removing the System Cover system lia ea thumbscrew
41. em persists see Getting Help Information only if you have changed the memory configuration Time of day clock stopped Faulty battery faulty system See Troubleshooting the System Battery in Troubleshooting Your System If board the problem persists see Getting Help Time of day not set please run SETUP Incorrect Time or Date Check the Time and Date settings See Using the System Setup Program in program settings faulty system your User s Guide If the problem persists see Troubleshooting the System battery Battery in Troubleshooting Your System Timer chip counter 2 failed Faulty system board See Getting Help Unsupported RAID key detected A RAID key intended for use Replace the RAID key with another system is installed Unexpected interrupt in protected mode Faulty or improperly installed Ensure that all memory modules are properly installed See General Memory memory modules or faulty Module Installation Guidelines in Installing System Components If the system board problem persists see Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Unsupported CPU combination Mismatched processors are Replace a microprocessor so that both microprocessors match See Replacing installed the Processor in Installing System Components Processor is not supported by Check for a BIOS update using the Dell Support website at support
42. en installing and replacing system board components use Figure 6 1 to locate the components Figure 6 1 System Board Components and Connectors RAC connector system battery ROMB key DIMM3_A DIMM3_B DIMM2_A DIMM2_B DIMM1_A DIMM1_B processor 1 processor 2 fan module 3 connector fan module 4 connector fan module 2 connector fan module 1 connector System Battery Replacing the System Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and record the option settings on the System Setup screens See Using the System Setup Program in the User s Guide Open the system See Opening the System in Troubleshooting Your System Remove the system battery See Figure 6 2 See Figure 6 1 to locate the system battery on the system board You can pry the system battery out of its connector with your fingers or with a blunt nonconductive object such as a plastic screwdriver Figure 6 2 Replacing the System Battery a ero system battery Q Sy nz battery connector 4 Install the new s
43. er 4 Fit the drive into the carrier 5 Fit the U shaped wire onto the drive carrier Figure 7 4 Installing and Removing a Drive from the Drive Carrier optical drive interposer board U shaped wire Connecting an External SCSI Tape Drive This subsection describes how to configure and install an external SCSI tape drive with an optional add in SCSI controller card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Ground yourself by touching an unpainted metal surface on the back of the system unpack the drive and compare the jumper and switch settings with those in the documentation that came with the drive 3 Unpack the tape drive and controller card and configure the tape drive according to the documentation that came with the tape drive based on the following guidelines a Each device attached to a SCSI host adapter must have a unique SCSI ID number Narrow SCSI devices use IDs 0 to 7 wide SCSI devices use IDs from 0 to 15 A SCSI tape drive is typica
44. erent memory configurations Table 6 2 lists the various allowable combinations of single and dual ranked memory modules Table 6 1 Sample Memory Configurations 2 GB 1 GB 1 GB none none none none 16 GB Single Rank Dual Rank Dual Rank ingle Rank Single Rank Single Rank Single Rank Single Rank Single Rank Single Rank Single Rank Dual Rank Dual Rank Single Rank Single Rank Single Rank Single Rank Installing Memory Modules A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System in Troubleshooting Your System 2 Locate the memory module sockets See Figure 6 1 3 Press the ejectors on the memory module socket down and out as shown in Figure 6 8 to allow the memory module to be inserted into the socket Figure 6 8 Installing and Removing a Memory Module memory module a alignment keys 2 4 Align the memory module s edge connector with the alignment keys of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has two alignment keys
45. eshooting Your System Open the system See Opening the System in Troubleshooting Your System If a filler plate is installed in the drive bay remove it To remove the filler plate lift the latch at the back of the drive carrier and slide the empty carrier out of the front of the system If you are replacing an existing drive install the new drive in the drive carrier See Installing a Diskette or Optical Drive in a Drive Carrier Slide the new drive into the peripheral bay until it is fully inserted See Figure 7 3 Figure 7 3 Installing and Removing a Diskette Drive retention latch diskette drive connector on SCSI backplane diskette drive cable SCSI backplane diskette drive 7 Connect the diskette drive data cable to the diskette drive connector on the SCSI backplane See Figure 7 3 8 Close the system See Closing the System in Troubleshooting Your System 9 Replace the front bezel if it was removed in step 2 See Closing the System in Troubleshooting Your System 10 Reconnect the system and peripherals to their electrical outlets Installing a Diskette or Optical Drive in a Drive Carrier 1 Noting its location on the carrier slide the U shaped wire from the back of the carrier See Figure 7 4 2 Spread the sides of the carrier slightly apart and remove the filler plate or drive 3 If you are installing an optical drive fit the drive interposer board onto the back of the carri
46. eshooting an Optical Drive or Troubleshooting SCSI Hard Drives in Troubleshooting Your System for the appropriate drive s installed in your system Requested sector not found Remote Configuration update attempt System could not implement Retry Remote Configuration failed Remote Configuration request ROM bad checksum address Faulty or improperly installed Remove and reseat the expansion cards See Troubleshooting Expansion expansion card Cards in Troubleshooting Your System Sector not found Faulty diskette or hard drive Replace the diskette If the problem persists see Troubleshooting SCSI Hard Drives in Troubleshooting Your System for the appropriate drive installed in your system Seek error Seek operation failed Shutdown failure Shutdown test failure Ensure that all memory modules are properly installed See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Spare bank enabled Memory spare bank enabled You can enable memory spare bank using the System Setup program if the memory is configured to support this feature For more information see General Memory Module Installation Guidelines in Installing System Components and Using the System Setup Program in your User s Guide The amount of system memory has Faulty memory module See Troubleshooting System Memory in Troubleshooting Your System If the changed probl
47. et to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your User s Guide Responding to a Systems Management Software Alert Message Systems management software monitors critical system voltages and temperatures fans and hard drives in the system Alert messages appear in the Alert Log window For information about the Alert Log window see the systems management software documentation Inside the System In Figure 5 1 the bezel and system cover are removed to provide an interior view of the system Figure 5 1 Inside the System RAC card optional PCI expansion card optional power supply 2 riser card Me optional memory modules 6 power supply 1 optical drive optional hard drive 0 control panel hard drive 1 diskette drive optional The system board holds the system s control circuitry and other electronic components The processor and memory are installed directly on the system board Using a riser card the system can accommodate up to two expansion cards The SCSI backplane supports up to two SCSI hard drives The peripheral bays provide space for up to two hard drives an optional optical drive and an optional diskette drive Power is supplied to the system board and drives through one or two optional power supplies Opening the Syst
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49. he entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Initial release 9 Aug 2004 Laste Updated 17 Jun 2009 Back to Contents Page Jumpers Switches and Connectors Dell PowerEdge 1850 Systems Installation and Troubleshooting Guide umpers A General Explanation System Board Jumpers System Board Connectors Riser Board Connectors SCSI Backplane Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system J umpers A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board When reconfiguring the system you may need to change jumper settings on circuit boards or drives Jumpers Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example J umper 4 amp A jumper is referred to as open or unjumpered when the plug is pushed down over only one
50. he online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System in Troubleshooting Your System 2 Remove any expansion card s See Removing an Expansion Card 3 Lift the two plastic rivets that secure the riser card insulator then remove the insulator See Figure 6 6 4 Ifa SCSI data cable is connected to the riser card disconnect the SCSI data cable from the SCSI data connector on the riser card See Figure 6 6 5 Unlock the riser card cam lever then lift the riser card from the chassis See Figure 6 6 Figure 6 6 Installing and Removing the Riser Card A lt ee riser card insulator __ plastic rivet plastic rivet riser card SCSI data connector camlever Installing the Riser Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Raise the riser card cam lever to a vertical position See Figure 6 6 2 Lower the riser card into position The cam lever fits through
51. hooting Guide Installing SCSI Hard Drives Installing an Optical Drive Installing a Diskette Drive Installing a Diskette or Optical Drive in a Drive Carrier Connecting an External SCSI Tape Drive Configuring the Boot Drive Activating the Optional Integrated RAID Controller Installing a RAID Controller Card Your system features two internal hard drive bays that accommodate up to two SCSI hard drives The system s two peripheral bays can accommodate an optional optical drive and a optional diskette drive All drives connect to the system board through the SCSI backplane board Installing SCSI Hard Drives Before You Begin SCSI hard drives are supplied in special drive carriers that fit in the hard drive bays NOTICE Before you attempt to remove or install a drive while the system is running see the documentation for the optional RAID controller card or optional ROMB when available to ensure that the host adapter is configured correctly to support hot pluggable drive removal and insertion GZ NOTE It is recommended that you use only drives that have been tested and approved for use with the SCSI backplane board You may need to use different programs than those provided with the operating system to partition and format SCSI hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure When you format a high capacity SCSI hard d
52. illustrates the pin numbers for the USB connector and Table B 5 defines the pin assignments for the connector NOTICE Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or 5 V Attaching devices that exceed this threshold may cause the USB connectors to shut down See the documentation that accompanied the USB devices for their maximum current ratings Figure B 5 USB Connector Pin Numbers 1 4 Table B 5 USB Connector Pin Assignments leila Definition a ve wa supi vorase fa oma i oen a onra o fate ot fa wo wa sional sroura Integrated NIC Connectors Each of the system s integrated NICs function as a separate network expansion card while providing fast communication between servers and workstations Figure B 6 illustrates the pin numbers for the NIC connector and Table B 6 defines the pin assignments for the connectors Figure B 6 NIC Connector link indicator activity indicator a m any Table B 6 NIC Connector Pin Assignments Definition 4 NC N A No connection s nc wa no connection fe fro oat _ 7 ne ma No connection Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ 45 compatible plug K NOTE Two RJ 45 extension cables are provided with your system for use with network cables with hooded connectors Observe the following cabling restrictions NO
53. in Installing System Components 9 If the replacement fan does not operate see Getting Help Troubleshooting System Memory Problem Faulty memory module Faulty system board Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Turn on the system and attached peripherals If an error message does not appear go to step 11 3 Enter the System Setup program and check the system memory setting See Using the System Setup Program in your User s Guide If the amount of memory installed matches the system memory setting go to step 11 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening the System 6 Ensure that the memory modules are populated correctly See General Memory Module Installation Guidelines in Installing System Components If the memory modules are populated correctly continue to the next step 7 Reseat the memory modules in thei
54. in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTI ON Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your Product I nformation Guide for additional information NOTICE To avoid possible data loss back up all data on the hard drives before changing the mode of operation of the integrated SCSI controller from SCSI to RAID 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover See Opening the System 3 Remove the riser card insulator by lifting the two blue rivets at each end of the insulator then lift the insulator off of the riser card See Figure 6 6 4 Locate the RAID memory module connector on the riser card Figure 7 5 Activating the Integrated RAID Controller plastic rivets 2 riser card insulator RAID memory module gf RAID key RAID battery Be sy ofar RAID battery holder 3 4 N o 5 Push the ejectors on the RAID memory module connector outward to allow the memory module to be inserted into the connector 6 Align the memory module s edge connector with the alignment keys and insert the memory module into th
55. ing dell com Asian Pacific countries only sales_canada dell com Canada only Electronic Information Service info dell com AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Technical Support Service Dell s technical support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more informati
56. ing drive install the new drive in the drive carrier See nstalling a Diskette or Optical Drive in a Drive Carrier 6 Slide the new drive into the peripheral bay until it is fully inserted See Figure 7 2 Figure 7 2 Installing and Removing an Optical Drive optical drive data cable optical drive connector on SCSI backplane retention latch optical drive 7 Connect the optical drive data cable to the optical drive connector on the SCSI backplane See Figure 7 2 8 Close the system See Closing the System in Troubleshooting Your System 9 Replace the front bezel if it was removed in step 2 See Closing the System in Troubleshooting Your System 10 Reconnect the system and peripherals to their electrical outlets Installing a Diskette Drive The optional diskette drive is contained in a carrier that slides into the peripheral bay A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as 6 authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the front bezel if attached See Opening the System in Troubl
57. its electrical outlet Open the system See Opening the System Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting with the diskette drive logic or an expansion card may be faulty Continue to the next step If the tests fail see Getting Help Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Reinstall one of the expansion cards you removed in step 11 See Installing an Expansion Card in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly Repeat step 15 through step 20 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help Troubleshooting an Optical Drive Problem System cannot read data from a CD Optical drive indicator does not blink during boot
58. lem persists see Getting Help Troubleshooting a RAID Controller Card K NOTE When troubleshooting a RAID controller card also see the documentation for your operating system and the RAID controller Problem Error message indicates a RAID controller problem RAID controller performs incorrectly or not at all Action CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Ensure that the controller card is firmly seated in its connector See Installing an Expansion Card in Installing System Components Ensure that the appropriate cables are firmly connected to their corresponding connectors on the controller card and SCSI backplane Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see the RAI
59. lified support personnel or by the operating system s documentation video connector Connects a monitor to the system Back Panel Features and Indicators Figure 2 2 shows the controls indicators and connectors located on the system s back panel K NOTE Connect the power cable to connector PS1 if your system only has one power supply See Figure 2 2 Figure 2 2 Back Panel Features and Indicators power supply 2 optional mouse connector system status indicator system identification button NIC2 connector keyboard connector video connector power serial connector supply 1 remote access connector optional NIC1 connector USB connectors 2 NOTE To disconnect a network cable from the NIC press the release latch located above the connector See Figure 2 3 To facilitate installation of network cables with hooded connectors use the RJ 45 extension cable provided with your system Figure 2 3 NIC Connector Release Latch release latch network cable or RJ 45 extension cable SCSI Hard Drive Indicator Codes If RAID is activated two indicators on each of the hard drive carriers provide information on the status of the SCSI hard drives RAID can be enabled either by using ROMB on the optional riser card when available or by using a RAID expansion card connected to the backplane See Figure 2 4 and Table 2 3 The SCSI backplane fir
60. ll PowerEdge 1850 Systems Installation and Troubleshooting Guide Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary in your User s Guide Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex PowerApp PowerEdge PowerConnect PowerVault DellNet Axim Latitude and Dell OpenManage are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Back to Contents Page
61. ller is enabled See Using the System Setup Program in the User s Guide If the integrated SCSI host adapter controls the SCSI hard drives restart the system and press lt Ctrl gt lt a gt to enter the SCSI configuration utility program K NOTE If your system has an optional RAID controller card or riser card with RAID on motherboard ROMB restart the system and press lt Ctrl gt lt a gt or lt Ctri gt lt m gt depending on the utility See the documentation supplied with the controller for information about the configuration utility Ensure that the primary SCSI channel is enabled and restart the system See the documentation supplied with the controller for information about the configuration utility Verify that the device drivers are installed and configured correctly See the operating system documentation Remove the hard drive and install it in another drive bay If the problem is resolved reinstall the hard drive in the original bay See Installing a SCSI Hard Drive in Installing Drives If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the drive carrier See Getting Help If the problem persists the SCSI backplane board has a defective connector See Getting Help Check the SCSI cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the
62. lly configured as SCSI ID 6 K NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number b SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated Therefore you enable the tape drive s termination if it is the last device in a chain of devices or sole device connected to the SCSI controller 4 Install the controller card in an expansion slot See Installing an Expansion Card in Installing System Options 5 Connect the tape drive s interface DC power cable to the connector on the controller card supplied with the tape drive 6 Reconnect the system and peripherals to their electrical outlets and turn them on 7 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program See Using the System Setup Program in your User s Guide Activating the Optional Integrated RAID Controller This document explains how to activate your system s integrated RAID controller on the optional ROMB riser card when available A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized
63. m Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Redundant Power Supplies Troubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting a Diskette Drive Troubleshooting an Optical Drive Troubleshooting an External SCSI Tape Drive Troubleshooting SCSI Hard Drives Troubleshooting the Integrated RAID Controller Troubleshooting a RAID Controller Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Start Up Routine Look and listen during the system s start up routine for the indications described in Table 5 1 Table 5 1 Start Up Routine Indications Look listen for
64. m and the system is operational Indicates that no power is supplied to the system Indicates that power is supplied to the system but the system is in a standby state For information on standby states see your operating system documentation The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred see Figure 2 5 and Table 2 5 Figure 2 5 Redundant Power Supply Indicators power supply status indicator power supply fault indicator Table 2 5 Redundant Power Supply Indicators Power supply status Green indicates that the power supply is operational Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the power supply NIC Indicator Codes Figure 2 6 and Table 2 6 describe the indicators on the NIC Figure 2 6 NIC Indicators link pp activity ca 1 8 Table 2 6 NIC Indicators Link Activity Description indicator indicator The NIC is not connected to the network or the NIC is disabled in the System Setup screen See Using the System Setup off Program in the User s Guide Green Indicates that the network adapter is connected to a valid link partner on the network but data is not currently being sent or received Green Blinking amber Indicates that network data is being sent or received System Messages Sy
65. m the electrical outlet Open the system See Opening the System Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail see Getting Help For each expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Reinstall one of the expansion cards See Installing an Expansion Card d Close the system See Closing the System e Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting the Microprocessors Problem Error message indicates a processor problem A heat sink is not installed for each processor Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as 10 TE 12 13 14 15 16 LY 18 19 authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that
66. mware controls the drive power on fault indicator Figure 2 4 SCSI Hard Drive I ndicators green activity indicator drive power on fault indicators green and amber Table 2 3 lists the drive indicator patterns Different patterns are displayed as drive events occur in the system For example if a hard drive fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern K NOTE If a RAID controller is not installed only the drive online indicator pattern appears The drive activity indicator also blinks when the drive is being accessed Table 2 3 Hard Drive Indicator Patterns Condition Indicator Pattern Identify drive Drive being prepared for removal Drive ready for insertion or removal Drive being prepared for operation Drive predicted failure Drive failed Drive rebuilding Drive online Power I ndicator Codes The power button on the front panel controls the power input to the system s power supplies The power indicator can provide information on power status see Figure 2 1 Table 2 4 lists the power button indicator codes Table 2 4 Power Button I ndicators Indicates that power is supplied to the syste
67. n or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System in Troubleshooting Your System 2 Lift the plastic expansion card retainer adjacent to the empty slot See Figure 6 5 Figure 6 5 Installing and Removing Expansion Cards expansion card retainer PCI slot 2 expansion card oN power supply A Ri 3 ZS N bays ZIEN e z A fer f a ZS expansion card connector on riser card PCI slot 1 PCI slot 2 3 Remove the filler bracket on the slot you will be using 7 NOTE Keep this bracket if you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 4 Insert the expansion card firmly into the expansion card connector on the riser card until the card is fully seated being careful not to remove the riser card from the system board K NOTE Ensure that the expansion card bracket is also inserted into the securing slot on the chassis s back panel 5 Replace the expansion card retainer See Figure 6 5 6 Connect any internal or external cable s to the expansion card 7
68. n slots DIMM1_A and DIMM1_B with DIMMs in slots DIMM2_A and DIMM2_B Error Incorrect memory configuration Memory slots DIMM3_A and DIMM3_B must be empty if dual rank memory DIMMS are in slots DIMM2_A and DIMM2_B Error More than one RAC detected system halted Error Remote Access Card initialization failure Error 8602 Auxiliary device failure Verify that the keyboard and mouse are securely attached to correct connectors Gate A20 failure General failure Keyboard controller failure Keyboard data line failure Keyboard failure Keyboard stuck key failure Keyboard fuse has failed Manufacturing mode detected Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at start address to end address Memory write read failure at address read value expecting value Memory mirroring enabled Memory tests terminated by keystroke No boot device available No boot sector on hard disk drive No timer tick interrupt Not a boot diskette PCI BIOS failed to install not responding to system requests Ensure that the memory modules are installed in matched pairs See General Memory Module Installation Guidelines in Installing System Components One or more unmatched pairs of memory modules are detected Dual rank memory modules are installed in slots DIMM3_A and DIMM3_B
69. naps into place securing the processor 12 Install the heat sink a Using a clean lint free cloth remove the existing thermal grease from the heat sink K NOTE Use the heat sink that you removed earlier in this procedure b Apply thermal grease evenly to the top of the processor c Place the heat sink onto the processor See Figure 6 9 d Close one of the two heat sink retention levers until it locks See Figure 6 9 e Repeat for the other heat sink retention lever 13 Close the system See Closing the System in Troubleshooting Your System As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program 14 Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See your User s Guide for instructions about using the System Setup program 15 Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics for information about running the diagnostics and troubleshooting processor problems Installing a RAC Card CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authoriz
70. nents Remove the processor s from the system See Replacing the Processor in Installing System Components Let the system dry thoroughly for at least 24 hours Reinstall all of the components that you removed earlier in this procedure See Installing an Expansion Card Installing Memory Modules and Replacing the Processor in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help Run the appropriate online diagnostic tests See Using Server Administrator Diagnostics in Running the System Diagnostics If any of the tests fail see Getting Help Troubleshooting a Damaged System Problem System was dropped or damaged Action 1 2 3 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening the System Examine the interior and exterior of the system chassis If there is sufficient damage that it would be unsafe to apply power to the system see Get
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72. nnected mouse or keyboard cable faulty mouse or keyboard Faulty keyboard controller See Getting Help faulty system board Operating system corrupted Reinstall the operating system or improperly installed Faulty keyboard controller See Getting Help faulty system board Loose or improperly Ensure that the keyboard is properly connected If the problem persists replace connected keyboard cable the keyboard If the problem persists see Getting Help faulty keyboard faulty keyboard controller Replace the mouse If the problem persists replace the keyboard Keyboard fuse has failed Replace the keyboard Faulty system board See Getting Help System is incorrectly After the message appears during system boot press lt Alt gt lt F gt to turn off configured manufacturing mode Faulty or improperly installed Ensure that all memory modules are properly installed See Troubleshooting memory modules or faulty System Memory in Troubleshooting Your System If the problem persists see system board Getting Help Memory mirroring enabled You can enable memory mirroring using the System Setup program if the memory is configured to support mirroring For more information see General Memory Module Installation Guidelines in Installing System Components and Using the System Setup Program in your User s Guide The spacebar was pressed during POST to terminate the memory test Information
73. ntion latch is engaged see Figure 6 4 2 Connect the power cable to the power supply and plug the cable into a power outlet After installing a new power supply in a system with two power supplies you must allow several seconds for the system to recognize the power supply and determine whether it is working properly The power on indicator will turn green to signify that the power supply is functioning properly see Figure 2 4 Expansion Cards Your system supports up to two full height half length expansion cards which are installed in connectors on a riser card See Figure 6 5 There are three types of riser cards A standard riser card with one 3 3 V 64 bit 133MHz PCI X expansion slot Slot 1 and one 3 3 V 64 bit 1OOMHz PCI X expansion slot Slot 2 An optional riser card when available with one 3 3 V 64 bit 133 MHz PCI X expansion slot Slot 1 one 3 3 V 64 bit LOOMHz PCI X expansion slot Slot 2 and support for RAID on motherboard ROMB An optional riser card when available that has one x4 lane width PCI Express expansion slot Slot 1 one x8 lane width PCI Express expansion slot Slot 2 and support for ROMB K NOTE PCI Slot 2 is the expansion slot closest to the power supply bays See Figure 6 5 Installing an Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentatio
74. o respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see Finding Software Solutions and the documentation that accompanied the operating system or application Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Baseboard Management Controller Messages The Baseboard Management Controller BMC enables you to configure monitor and recover systems remotely BMC uses the system s serial port and integrated NIC1 to support fault logging and SNMP alerting K NOTE If the integrated network controller is used in an Ether Channel team or link aggregation team the BMC management traffic will not function
75. ollows 1 Bank 1 DIMM1_A and DIMM1_B 1 Bank 2 DIMM2_A and DIMM2_B 1 Bank 3 DIMM3_A and DIMM3_B General Memory Module I nstallation Guidelines If only one memory module is installed it must be installed in socket DIMM1_A or DIMM1B If two or more memory modules are installed they must be installed in pairs of matched memory size speed and technology The system supports both single ranked and dual ranked memory modules If you install both single ranked and dual ranked memory modules the dual ranked memory modules must be installed in bank 1 Dual ranked memory modules are not supported in bank 3 If dual ranked memory modules are installed in bank 2 you cannot install memory modules in bank 3 Memory modules marked with a 1R are single ranked and modules marked with a 2R are dual ranked See Figure 6 7 Figure 6 7 Determining a Memory Module s Capacity and Rank capacity label Spare Bank Support If six identical single rank memory modules are installed the memory modules in bank 3 DIMM3_A and DIMM3_B can function as a spare bank if you select the spare bank option using the System Setup program K NOTE All six memory modules must be single rank modules identical in size Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in bank 1 and bank 2 and no memory modules are installed in bank 3 Table 6 1 and Table 6 2 show examples of diff
76. om the socket It is recommended that you remove the heat sink while the processor is still warm NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper 2 thermal conditions Press the blue tab on the end of one of the heat sink retention levers to disengage the lever then lift the lever 90 degrees See Figure 6 9 Figure 6 9 Installing and Removing the Heat Sink heat sink retention lever 2 3 Wait 30 seconds for the heat sink to loosen from the processor 4 Open the other heat sink retention lever See Figure 6 9 5 If the heat sink has not separated from the processor carefully rotate the heat sink in a clockwise then counterclockwise direction until it releases from the processor Do not pry the heat sink off of the processor 6 Lift the heat sink off of the processor and set the heat sink upside down so as not to contaminate the thermal grease 7 Pull the socket release lever straight up until the processor is released from the socket See Figure 6 10 Figure 6 10 Installing and Removing the Processor pin 1 corner of processor socket release lever pin 1 corner of socket ZIF socket Q A lt 8 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTI CE Be careful not to bend any of the pins when removing the processor Bending the pins can
77. on This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product I nformation If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials
78. only Faulty or missing diskette drive optical drive or hard drive Check the Integrated Devices configuration settings in the System Setup program See Using the System Setup Program in your User s Guide Ensure that either SCSI Controller Diskette Controller or IDE CD ROM Controller is enabled If the system is booting from a SCSI controller ensure that the controller is properly connected If the problem persists replace the drive See Installing Drives Using the System Setup Program in your User s Guide Ensure that all appropriate cables are securely connected to the expansion cards See Troubleshooting Expansion Cards in Troubleshooting Your System An operating system is not on the hard drive Faulty system board Not a bootable diskette Loose cables to expansion card s faulty or improperly installed expansion card Plug amp Play Configuration Error Error encountered in Install the NVRAM_CLR jumper and reboot the system See Figure A 2 for jumper initializing PCI device faulty location Check for a BIOS update If the problem persists see Troubleshooting system board Expansion Cards in Troubleshooting Your System If the problem persists see Getting Help Read fault Faulty diskette diskette drive Replace the diskette Ensure that the diskette optical and hard drive cables optical drive or hard drive are properly connected See Troubleshooting a Diskette Drive Troubl
79. oting a Serial O Device Problem Device connected to the serial port is not operating properly Action 1 Enter the System Setup program and ensure that the Console Redirection option on the Console Redirection screen is set to Off See Using Console Redirection and Using the System Setup Program in your User s Guide 2 Turn off the system and any peripheral devices connected to the serial port 3 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable See Getting Help 4 Turn off the system and the serial device and swap the device with a comparable device 5 Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help If the problem persists see Getting Help Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help 5 If possible swa
80. ouse Connectors The PS 2 compatible keyboard and mouse cables attach to 6 pin miniature DIN connectors Figure B 3 illustrates the pin numbers for these connectors and Table B 3 defines the pin assignments for these connectors Figure B 3 PS 2 Compatible Keyboard and Mouse Connector Pin Numbers Table B 3 Keyboard and Mouse Connector Pin Assignments Pin Signal 1 O Definition KBDATA or MFDATA Keyboard data or mouse data Video Connector You can attach a VGA compatible monitor to the system s integrated video controller using a 15 pin high density D subminiature connector on the system front or back panel Figure B 4 illustrates the pin numbers for the video connector and Table B 4 defines the pin assignments for the connector K NOTE Installing a video card automatically disables the system s integrated video controller Figure B 4 Video Connector Pin Numbers 10 ORS 6 15 11 Table B 4 Video Connector Pin Assignments Pin Signal 1 O Definition o reave _ _ _ green o oreen vieeo mue fo fewe Doc date oxi o montor detect cota usne fo horizonta synchronization veme fo verca synchronization _ USB Connectors The system s USB connectors support USB compliant peripherals such as keyboards mice and printers and may also support USB compliant devices such as diskette drives and optical drives Figure B 5
81. p computers toll free 1 800 247 9362 Consumer Home and Home Office Country Code 1 Technical Support toll free 1 800 624 9896 Customer Service toll free 1 800 624 9897 DellNet Service and Support toll free 1 877 Dellnet 1 877 335 5638 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Financial Services website www dellfinancialservices com Financial Services lease loans toll free 1 877 577 3355 Financial Services Dell Preferred Accounts DPA toll free 1 800 283 2210 Customer Service and Technical Support toll free 1 800 822 8965 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales free 1 800 289 3355 free 1 800 879 3355 Dell Outlet Store Dell refurbished computers Software and Peripherals Sales toll free 1 800 671 3355 Spare Parts Sales free 1 800 357 3355 Extended Service and Warranty Sales toll free 1 800 247 4618 Dell Services for the Deaf Hard of Hearing or Speech mpaired toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Back to Contents Page Back to Contents Page De
82. p the interface cable with a working cable If the problem is resolved replace the interface cable See Getting Help 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved replace the USB device See Getting Help If the problem persists see Getting Help Troubleshooting a NIC Problem 1 NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Check the appropriate indicator on the NIC connector See NIC Indicator Codes in Indicators Messages and Codes If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Change the autonegotiation setting if possible Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 4 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program in your User s Guide 5 Ensure that the NICs hubs and switches on the network are all s
83. permanently damage the processor 9 Unpack the new processor If any of the pins on the processor appear bent see Getting Help 10 Align the pin 1 corner of the processor with the pin 1 corner of the ZIF socket See Figure 6 10 K NOTE Identifying the pin 1 corners is critical to positioning the processor correctly Identify the pin 1 corner of the processor by locating the tiny gold triangle on one corner of the processor Place this corner in the same corner of the ZIF socket identified by a corresponding triangle 11 Install the processor in the socket NOTICE If you position the processor incorrectly you can permanently damage the processor and the system when you turn it on When placing the processor in the socket make sure that all of the pins on the processor enter the corresponding holes Be careful not to bend the pins a If the release lever on the processor socket is not positioned all the way up move it to that position b With the pin 1 corners of the processor and socket aligned set the processor lightly in the socket making sure all pins are matched with the correct holes in the socket Because the system uses a ZIF processor socket do not use force which could bend the pins if the processor is misaligned When the processor is positioned correctly it drops down into the socket with minimal pressure c When the processor is fully seated in the socket rotate the socket release lever back down until it s
84. properly For more information about network teaming see the documentation for the network controller For additional information on using BMC see the documentation for the BMC and systems management applications Back to Contents Page Back to Contents Page Finding Software Solutions Dell PowerEdge 1850 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by Improper installation or configuration of an application Application conflicts 1 Input errors 1 Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer s recommended procedures If a problem occurs after you install the software you might need to troubleshoot your software application and your system See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information K NOTE If all of the system diagnostic tests complete successfully then the problem is most likely caused by the software and not the hardware Before You Begin 1 Scan the software media with antivirus software Read the software documentation before you run the installation utility Be prepared to respond to prompts from the installation utility The installation utility may require you to enter information about your system such as how the operating
85. r sockets See Installing Memory Modules in Installing System Components 8 Close the system See Closing the System 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 10 Enter the System Setup program and check the system memory setting See Using the System Setup Program in your User s Guide If the amount of memory installed does not match the system memory setting then perform the following steps a Turn off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System K NOTE Several configurations for the memory modules exist see General Memory Module Installation Guidelines in Installing System Components c Swap the memory modules in bank 1 with another bank of the same capacity See Installing Memory Modules in Installing System Components d Close the system See Closing the System e Reconnect the system to its electrical outlet and turn on the system and attached peripherals f As the system boots observe the monitor screen and the indicators on the keyboard 11 Perform the following steps a Turn off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System c Repeat step c through step f in step 10 for each memory module installed If the problem persists see Getting Help
86. rive allow enough time for the formatting to be completed Long format times for these drives are normal A 9 GB hard drive for example can take up to 2 5 hours to format Installing a SCSI Hard Drive NOTICE Hot plug drive installation is not supported for systems without an optional RAID controller card or optional ROMB when available 1 If the system does not have a optional RAID controller card or optional riser card with ROMB when available shut down the system 2 Remove the front bezel if attached See Opening the System in Troubleshooting Your System 3 Open the hard drive handle See Figure 7 1 Figure 7 1 Installing a SCSI Hard Drive hard drive handle 4 Insert the hard drive into the drive bay See Figure 7 1 5 Close the hard drive handle to lock the drive in place 6 Replace the front bezel if it was removed in step 2 7 Ifthe hard drive is a new drive run the SCSI Controllers test in the system diagnostics Removing a SCSI Hard Drive NOTICE Hot plug drive removal is not supported for systems without an optional RAID controller card or ROMB 1 If the system does not have a optional RAID controller card or optional riser with ROMB when available shut down the system 2 Remove the front bezel if attached See Opening the System in Troubleshooting Your System 3 For systems with a RAID controller card or riser card with ROMB power down the hard drive bay and wait until the SCSI hard
87. run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage Server Assistant CD To use diskettes you must either have the optional diskette drive installed in your system or a USB diskette drive NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program From the Utility Partition 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu under Run System Utilities select Run System Diagnostics From the Diagnostics Diskettes 1 Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD See Using the Dell OpenManage Server Assistant CD in your User s Guide for information on creating the diskettes 2 If your system does have the optional diskette drive installed obtain a USB diskette drive and connect it to the system 3 Insert the first diagnostics diskette 4 Reboot the system If the system fails to boot see Getting Help When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics K NOTE Before you read the rest of this section start
88. se Mouse is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the test fails continue to the next step 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 4 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse See Getting Help 4 Enter the System Setup program and ensure that the mouse controller is enabled See Using the System Setup Program in your User s Guide If the problem is not resolved see Getting Help Troubleshooting Basic I O Functions Problem Error message indicates a problem with the serial port Device connected to the serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled See Using the System Setup Program in the User s Guide 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully but the problem persists see the appropriate procedure Troubleshooting a Serial I O Device Troublesho
89. seated in its connector See Installing an Expansion Card in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system including attached peripherals If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions If you cannot resolve the problem see Getting Help for information on obtaining technical assistance Troubleshooting SCSI Hard Drives Problem Device driver error Hard drive not recognized by the system Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as 9 10 authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTICE This procedure can destroy data stored on the hard drive Before you continue back up all files on the hard drive Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics For information about testing the controller see the SCSI or RAID controller s documentation If the tests fail continue to the next step Run the System Setup program and insure that the SCSI contro
90. server_support dell com Latitude nl_latitude_support dell com nspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com femal Wew ceaand rz reen sunmor OOOO OOOO E e SSCS e e E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com General Support 001 800 507 0962 Peru Poland Warsaw General Support 0800 50 669 International Access Code 011 Country Code 48 City Code 22 Portugal International Access Code 00 Country Code 351 Puerto Rico St Kitts and Nevis St Lucia St Vincent and the Grenadines Singapore Singapore C S AO TT T SSCS 800 300 412 or 21 422 07 10 General Support toll free 1 877 270 4609 Technical Support toll free 800 6011 051 International Access Code 005 Customer Service Penang Malaysia 604 633 4949 Country Code 65 South Africa J ohannesburg International Access Code 09 091 Country Code 27 City Code 11 Southeast Asian and Pacific Countries Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Switzerland Geneva SE sma del ze support deticon S
91. sion The serial connector is also used by the BMC to provide remote access to the system The serial connector uses a 9 pin D subminiature connector Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1 When you add an expansion card containing a serial connector that has the same designation as the integrated connector the system s autoconfiguration feature remaps reassigns the integrated serial connector to the next available designation Both the new and the remapped COM connectors share the same IRQ setting COM1 and COM3 share IRQ4 while COM2 and COM4 share IRQ3 NOTE If two COM connectors share an IRQ setting you may not be able to use them both at the same time In addition if you install one or more expansion cards with serial connectors designated as COM1 and COM3 the integrated serial connector is disabled Before adding a card that remaps the COM connectors check the documentation that came with the software to make sure that the software can accommodate the new COM connector designation Figure B 2 illustrates the pin numbers for the serial connector and Table B 2 defines the pin assignments for the connector Figure B 2 Serial Connector Pin Numbers Table B 2 Serial Connector Pin Assignments p i Pata carrier aerea i eramo fo sera cutout r o foe erm AN o Request to sena _ ei C PS 2 Compatible Keyboard and M
92. ssor 1 with another processor of the same capacity See Replacing the Processor in Installing System Components Close the system See Closing the System Run the appropriate online diagnostic test If the tests complete successfully replace processor 1 See Getting Help Turn off the system and attached peripherals and disconnect the system from the electrical outlet 20 Open the system See Opening the System 21 Reinstall the second processor that you removed in step 10 See Replacing the Processor in Installing System Components 22 Close the system See Closing the System 23 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Back to Contents Page Back to Contents Page Installing System Components Dell PowerEdge 1850 Systems Installation and Troubleshooting Guide System Board Components System Battery Fans Power Supplies Expansion Cards Riser Card System Memory Processor Installing a RAC Card This section describes how to install the following system components 1 System battery Cooling fans Power supplies 1 Expansion cards Riser card 1 System memory 1 Processors 1 RAC card For information on activating the optional integrated RAID controller see Activating the Optional Integrated RAID Controller in Installing Drives System Board Components Wh
93. stem messages appear on the screen during system boot to notify you of a possible problem with the system Table 2 7 lists the system messages that can occur and the probable cause and corrective action for each message NOTE If you receive a system message that is not listed in Table 2 7 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 2 7 System Messages Message Corrective Actions Alert Redundant memory disabled The current memory Install a memory configuration that supports redundant memory spare bank Memory configuration does not support configuration does not feature See General Memory Module Installation Guidelines in Installing redundant memory support redundant memory System Components Disable the Redundant Memory option in the System Setup program See Using the System Setup Program in your User s Guide Amount of available memory limited to OS Install Mode is enabled in Disable OS Install Mode in the System Setup program See Using the System 245MB the System Setup program Setup Program in your User s Guide Attempting to update Remote Remote Configuration is in Wait until the process is complete Configuration Please wait progress BIOS Update Attempt Failed BIOS remote update failed Retry update Caution NVRAM_CLR jumper is installed NVRAM_CLR jumper is Remov
94. system is configured and the type of peripherals that are connected to the system Have this information available before running the installation utility Troubleshooting Errors and Conflicts While configuring and running software problems might occur that are caused by input errors application conflicts and or IRQ assignment conflicts The problems are sometimes indicated by error messages Error messages are generated by system hardware or software Indicators Messages and Codes provides information about error messages that are hardware based If you receive an error message that is not listed see your operating system or software program documentation for troubleshooting information Input Errors Pressing a specific key or set of keys at the wrong time may produce unexpected results See the documentation that came with the software application to ensure that the values or characters you are entering are valid Ensure that your operating system is configured properly to run the application Remember that whenever you change the parameters of the operating system the changes can conflict with an application s operating requirements After you configure the operating system you may need to reinstall or reconfigure a software application so that it can run properly in its new environment Application Conflicts Some applications can leave unnecessary files or data behind after they are deleted from your system Device drivers c
95. tached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Remove the password jumper plug See Figure A 2 to locate the password jumper on the system board If necessary remove the riser card insulator to improve access to the jumper See Removing the Riser Card in Installing System Components 4 If you removed the riser card insulator in step 3 reinstall it now See Installing the Riser Card in Installing System Components 5 Close the system See Closing the System in Troubleshooting Your System 6 Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 7 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 8 Open the system 9 Install the password jumper plug See Figure A 2 to locate the password jumper on the system board If necessary remove the riser card insulator to improve access to the jumper then reinstall the riser card insulator 10 Close the system reconnect the system
96. tem problem first use the online Server Administrator diagnostics If you are unable to identify the problem then use the system diagnostics To access the online diagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to 1 Run tests individually or collectively 1 Control the sequence of tests Repeat tests Display print or save test results Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached View help messages that briefly describe each test and its parameters View status messages that inform you if tests are completed successfully 1 View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics can be
97. that the diskette drive optical drive and hard optical drive hard drive drive cables are properly connected See Troubleshooting a Diskette Drive Troubleshooting an Optical Drive or Troubleshooting SCSI Hard Drives in Troubleshooting Your System for the appropriate drive s installed in your system Write fault on selected drive System Beep Codes If an error that cannot be reported on the screen occurs during POST the system may emit a series of beeps that identifies the problem K NOTE If the system boots without a keyboard mouse or monitor attached the system does not issue beep codes related to those peripherals If a beep code is emitted write down the series of beeps and then look it up in Table 2 8 If you are unable to resolve the problem by looking up the meaning of the beep code use system diagnostics to identify the possible cause If you are still unable to resolve the problem see Getting Help Table 2 8 System Beep Codes Code Cause Corrective Action 1 1 2 CPU register test failure See Troubleshooting the Microprocessors in Troubleshooting Your System 1 1 3 CMOS write read failure faulty system board Faulty system board See Getting Help 1 1 4 BIOS error Reflash the BIOS 1 2 1 Programmable interval timer failure faulty system Faulty system board See Getting Help board 1 2 2 DMA initializ
98. ting Help Ensure that the following components are properly installed Expansion cards 1 Memory modules Processor s Power supplies Fans Drive carrier connections to the SCSI backplane board 4 Ensure that all cables are properly connected 5 Close the system See Closing the System 6 Run the system board tests in the system diagnostics See Running the System Diagnostics If the tests fail see Getting Help Troubleshooting the System Battery Problem 1 System message indicates a problem with the battery System Setup program loses system configuration information 1 System date and time do not remain current NOTE If the system is turned off for long periods of time weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program in your User s Guide 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery in Installing System Components If the problem is not resolved by replacing the battery see Getting Help NOTE Some software may cause the system time to speed up
99. to the electrical outlet and turn on the system 11 Assign a new system and or setup password To assign a new password using the System Setup program see Using the System Setup Program in your User s Guide Back to Contents Page Back to Contents Page 1 O Connectors Dell PowerEdge 1850 Systems Installation and Troubleshooting Guide Serial Connector PS 2 Compatible Keyboard and Mouse Connectors Video Connector USB Connectors Integrated NIC Connectors Network Cable Requirements 1 O connectors are the gateways that the system uses to communicate with external devices such as a keyboard mouse printer or monitor This section describes the various connectors on your system If you reconfigure the hardware connected to the system you may also need the pin number and signal information for these connectors Figure B 1 illustrates the connectors on the system Figure B 1 I O Connectors keyboard connector JTN connector video connector NIC2 connector serial connector NIC1 connector may tie ce OO USB connectors 2 g oc Table B 1 shows the icons used to label the connectors on the system Table B 1 1 O Connector Icons Icon a poo ene e lt USB connector as NIC connector Serial Connector Serial connectors support devices such as external modems printers and mice that require serial data transmis
100. tup Program in your User s Guide 3 Ensure that the integrated RAID controller is configured properly See the RAID controller s documentation for information about configuration settings If the problem is not resolved continue to the next step 4 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 5 Open the system See Opening the System 6 Ensure that the following RAID components are properly installed 1 Memory module RAID key Battery See Activating the Optional Integrated RAID Controller in Installing Drives 7 Close the system See Closing the System 8 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem is not resolved continue to the next step 9 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 10 Open the system See Opening the System A CAUTION Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your Product Information Guide for more information 11 Replace the RAID battery See Activating the Optional Integrated RAID Controller in Installing Drives 12 Close the system See Closing the System 13 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the prob
101. umentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers Country City International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Aruba Australia Sydney International Access Code 0011 Country Co
102. yboard or mouse Before you perform any of the procedures see Troubleshooting External Connections Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 2 1 and Figure 2 2 for the front panel and back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly 1 Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully the problem is not related to video hardware See Finding Software Solutions If the tests fail see Getting Help Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 Examine the keyboard and its cable for signs of damage 2 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard See Getting Help If the problem is not resolved see Getting Help Troubleshooting the Mouse Problem 1 System message indicates a problem with the mou
103. ystem battery with the side labeled facing up See Figure 6 2 K NOTE The side of the battery labeled must face toward the open side of the battery socket 5 Press the battery into the socket until it snaps into place 6 Close the system See Closing the System in Troubleshooting Your System 7 Enter the System Setup program to confirm that the battery operates properly 8 From the main screen select System Time to enter the correct time and date 9 Re enter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 10 To test the newly installed battery see Troubleshooting the System Battery in Troubleshooting Your System Fans The four cooling fan modules provide cooling for the processors memory modules and expansion cards Each fan module contains two fans Removing a Fan Module CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System in Troubleshooting Your System 2 Disconnect the fan module s power cable from the system board See Figure 6 3 Figure 6

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