Home

Dell PowerEdge 1800 Installation and Troubleshooting Guide

1. Table 2 5 Table 2 6 Table 2 7 Table 2 8 Table 2 9 Table 3 1 Table 4 1 Table 5 1 Table 6 1 Table 6 2 Table 7 1 Table A 1 Table A 2 Table B 1 Table B 2 Table B 3 Table B 4 Table B 5 Table B 6 Table B 7 System Status Indicator Patterns 12 Front Panel LED Indicators Buttons and Connectors 004 13 Back Panel Features 17 Power Button Indicators 17 Redundant Power Supply Indicators 18 SCSI Hard Drive Status Indicator Codes 19 NIC Indicator Codes 20 System Messages ooa 20 System BeepCodes 29 IRQ Assignment Defaults aaa 34 System Diagnostics Testing Options 39 Start Up Routine Indications 2 41 Sample Memory Configurations 79 Allowable Memory Module Configurations Single Ranked and Dual Ranked Memory Modules 80 Drive Cable Configuration 92 System Board Jumper Settings 140 System BoardConnectors 142 1 0 Connector icons 146 Serial Connector PinAssignments 147 Parallel Connector Pin Assignments 148 Keyboard and Mouse Connector Pin Assignments 0 0 149 Video Connector Pin Assignments 149 USB Connector PinAssignments 150 NIC Connector PinAssignments 151 159 160
2. Getting Help 121 www dell com support dell com Contacting Dell To contact Dell electronically you can access the following websites e www dell com e support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Anguilla Department Name or Service Area Website and E Mail Address General Support Area Codes Local Numbers and Toll Free Numbers toll free 800 335 0031 Antigua and Barbuda Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 General Support Website www dell com ar Tech Support and Customer Care Sales Tech Support Fax Customer Care F ax 1 800 805 5924 toll free 0 800 444 0733 0 810 444 3355 11 4515 7139 11 4515 7138 Aruba General Support toll free 800 1578 Australia Sydney International
3. A The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of initially setting up your system The User s Guide provides information about system features and technical specifications The Installation and Troubleshooting Guide describes how to troubleshoot the system and install or replace system components Systems management software documentation describes the features requirements installation and basic operation of the software Operating system documentation describes how to install if necessary configure and use the operating system software Documentation for any components you purchased separately provides information to configure and install these options Introduction 9 www dell com support dell com 10 Updates are sometimes included with the system to describe changes to the system software and or documentation K NOTE Always read the updates first because they often supersede information in other documents e Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or te
4. Thailand International Access Code 001 Country Code 66 Technical Support Customer Service Penang Malaysia Sales toll free 0880 060 07 604 633 4949 toll free 0880 060 09 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 136 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 Uruguay General Support toll fre
5. The system board contains the system s control circuitry and other electronic components Several hardware options such as the microprocessors and memory are installed directly on the system board The system accommodates up to six expansion cards one PCI Express PCIe x8 lane slot one PCle x4 lane slot two PCI X 64 bit 100 MHz slots one PCI 64 bit 66 MHz slot and one PCI 32 bit 33 MHz 5V slot System memory is contained in six memory module sockets K NOTE Although the PCle x4 lane expansion slot is physically a PCle x8 connector it functions only as a PCle x4 lane slot The system supports a 3 5 inch diskette drive and up to two externally accessible 5 25 inch drives such as CD data only DVD or half height tape drives The hard drive bays support the following hard drive configurations Up to two non hot plug SATA hard drives when the hard drives are connected to the system board SATA controllers Troubleshooting Your System 47 www dell com support dell com 48 e Up to six non hot plug SATA hard drives when the hard drives are connected to an optional SATA controller card Up to six optional hot plug ready SCSI hard drives when the optional SCSI hard drive cage is installed K NOTE SCSI hot plug functionality is available only when SCSI RAID is used See the SCSI RAID controller s documentation to verify that its configuration supports hot plug SCSI hard drives During an installation or troubleshoo
6. Troubleshooting Your System www dell com support dell com 56 2 Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery in Installing System Options If the problem is not resolved by replacing the battery see Getting Help K NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies Problem System status indicators are amber e Power supply fault indicators are amber Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Locate the faulty power supply The power supply s fault indicator
7. lt Ctrl gt lt a gt or lt Ctrl gt lt m gt depending on the utility See the documentation supplied with the controller for information about the configuration utility Ensure that the primary SCSI channel is enabled and restart the system Verify that the device drivers are installed and configured correctly See the operating system documentation 5 Remove the hard drive and install it in another drive bay Troubleshooting Your System 63 www dell com support dell com 64 6 If the problem is resolved reinstall the hard drive in the original bay See Installing and Removing Hot Plug SCSI Hard Drives in Installing Drives If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the drive carrier See Installing and Removing Hot Plug SCSI Hard Drives in Installing Drives If the problem persists the SCSI backplane board has a defective connector See Getting Help 7 Check the SCSI cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Verify that the SCSI cable is securely connected to the SCSI host adapter The SCSI cable may be connected to the SCSI host adapter on the system board or to a SCSI host adapter card installed in an expansion slot d Close the system See Closing the System 8 Format and
8. IRO5 Remote access controller IRO6 Diskette drive controller IRO7 Parallel port IRO8 Real time clock IRO9 ACPI functions used for power management IRO10 Available Finding Software Solutions Table 3 1 IRQ Assignment Defaults continued IRQ Line Assignment IRQ11 Available IRQ12 PS 2 mouse port unless the mouse is disabled through the System Setup program IRQ13 Math coprocessor IRQ14 IDE CD drive controller IRO15 Available Finding Software Solutions 35 www dell com support dell com 36 Finding Software Solutions Running System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Server Administrator Diagnostics To assess a system problem first use the online Server Administrator diagnostics If you are unable to identify the problem then use the system diagnostics To access the online diagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics pro
9. Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert snap into place If your system is configured as a tower stand the system upright Close the system See Closing the System in Troubleshooting Your System Installing Drives 97 www dell com support dell com 98 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 5 25 Inch Drives ACD drive data only DVD drive or combination drive is standard in the first external drive bay and an additional drive of your choice can be installed in the second external drive bay These drives connect either to the system board or to an optional controller card Installing a 5 25 Inch Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the drive and controller card if applicable and prepare the drive for installation For instructions see the documentation that accompanied the drive Also see IDE Configuration Information or SCSI Configuration Information for information on configuring the drive 2 Tur
10. O Select in 18 25 GND N A Ground PS 2 Compatible Keyboard and Mouse Connectors The PS 2 compatible keyboard and mouse cables attach to 6 pin miniature DIN connectors Figure B 4 illustrates the pin numbers for these connectors and Table B 4 defines the pin assignments for these connectors Figure B 4 Keyboard and Mouse Connector Pin Numbers 148 1 0 Ports and Connectors Table B 4 Keyboard and Mouse Connector Pin Assignments Pin Signal 1 0 Definition l KBDATA or I O Keyboard data or mouse data MFDATA 2 NC N A No connection 3 GND N A Signal ground 4 FVcc N A Fused supply voltage 5 KBCLK or I O Keyboard clock or mouse clock MFCLK 6 NC N A No connection Shell N A N A Chassis ground Video Connector You can attach a VGA compatible monitor to the system s integrated video controller using a 15 pin high density D subminiature connector Figure B 5 illustrates the pin numbers for the video connector and Table B 5 defines the pin assignments for the connector K NOTE Installing a video card automatically disables the system s integrated video controller Figure B 5 Video Connector Pin Numbers 5 1 0000 40 LLLE 6 15 11 Table B 5 Video Connector Pin Assignments Pin Signal 1 0 Definition l RED O Red video 2 GREEN O Green video 3 BLUE O Blue video 4 NC N A No connection 5 8 10 GND N A Signal ground 9 VCC N A Vee ll NC N A No connection 1 0 Ports and Connectors 1
11. Open the system See Opening the System Ensure that the faulty fan s power cable is firmly attached to the fan power connector See System Fans in Installing System Options 5 If the problem is not resolved install a new fan See System Fans in Installing System Options If the replacement fan is working properly close the system See Closing the System If the replacement fan does not operate see Getting Help Troubleshooting System Memory Problem Faulty memory module e Faulty system board Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Turn on the system and attached peripherals If an error messages does not appear go to step 13 3 Enter the System Setup program and check the system memory setting See Using the System Setup Program in your User s Guide If the amount of memory installed matches the system memory setting go to step 13 4 Tum off the system and attached peripherals and disconnect the system
12. Relational Home Small Business Customer Care Switchboard Relational Fax Switchboard Relational Switchboard Home Small Business Fax Switchboard Home Small Business 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 126 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of F
13. See Using the System Setup Program in the User s Guide Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board Ensure that a power cable is properly connected to the drive Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Options Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting with the diskette drive logic or an expansion card may be faulty Continue to the next step If the tests fail see Getting Help Troubleshooti
14. a system identification 9 button Ao A security lock The system front panel incorporates blue and amber system status indicators The blue indicator lights up when the system is operating correctly The amber indicator lights up when the system needs attention due to a problem with power supplies fans system temperature or SCSI hard drives 9 W 2 USB connectors 2 System Status Indicators Table 2 1 lists the system s indicator patterns Different patterns are displayed as events occur in the system Table 2 1 System Status Indicator Patterns Blue indicator Amber Indicator Description Off Off Power is not available to the system Off Blinking Power is available to the system but the system is not powered on Indicators Codes and Messages Table 2 1 System Status Indicator Patterns continued Blue indicator Amber Indicator Description Off Blinking The system is powered on and has detected an error See System Messages and Troubleshooting Your System for more information On Off Power is on and the system is operational Blinking Off The indicator has been activated to identify the system in a rack NOTE While the system is being identified the blue indicator blinks even though an error has been detected After the system is identified the blue indicator stops blinking and the amber indicator resumes blinking Table 2 2 Front Panel LED Indicators Butto
15. see Getting Help CD ROM drive not found CPUs with different cache sizes detected IDE CD ROM Controller option is enabled in the System Setup program but the CD drive is not detected Microprocessors with different cache sizes are installed If the system does not have a CD drive disable the IDE CD ROM Controller option in the System Setup program See Using the System Setup program in the User s Guide If the system has a CD drive ensure that it is properly connected See Troubleshooting a CD Drive in Troubleshooting Your System Ensure that all microprocessors have the same cache size and that they are properly installed See Processors in Installing System Options Decreasing available memory Diskette drive n seek failure Faulty or improperly installed memory modules Incorrect configuration settings in the System Setup program Faulty or improperly installed diskette drive See Troubleshooting System Memory in Troubleshooting Your System Run the System Setup program to correct the settings See Using the System Setup Program in the User s Guide See Troubleshooting a Diskette Drive in Troubleshooting Your System Diskette read failure Faulty or improperly inserted diskette Replace the diskette Diskette subsystem reset failed Faulty or improperly installed diskette drive Indicators Codes and Messages See Troubleshooting a Diskette Driv
16. use system diagnostics to identify the possible cause If you are still unable to resolve the problem see Getting Help Table 2 9 System Beep Codes Code Cause Corrective Action 1 1 2 CPU register test failure See Troubleshooting the Microprocessors in Troubleshooting Your System 1 1 3 CMOS write read failure faulty See Getting Help system board 1 1 4 BIOS error Reflash the BIOS firmware See Getting Help 1 2 1 Programmable interval timer failure See Getting Help faulty system board Indicators Codes and Messages 29 www dell com support dell com 30 Table 2 9 System Beep Codes continued Code Cause Corrective Action 1 2 2 DMA initialization failure See Troubleshooting System Memory in 1 2 3 DMA page register write read failure Troubleshooting Your System 1 3 1 Main memory refresh verification failure 1 3 2 No memory installed 1 3 3 Chip or data line failure in the first 64 KB of main memory 1 3 4 Odd even logic failure in the first 64 KB of main memory 1 4 1 Address line failure in the first 64 KB of main memory 1 4 2 Parity failure in the first 64 KB of main memory 1 4 3 Fail safe timer test failure 1 4 4 Software NMI port test failure 2 1 1 Bit failure in the first 64 KB of main through memory 2 4 4 3 1 1 Slave DMA register failure See Getting Help 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2
17. Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 122 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_curope dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Home Small Business Technical Support Preferred Accounts Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados Belgium Brussels International Access Code 00 Country Code 32 General Support Website support euro dell com E mail tech_be dell com E mail for French Speaking Customers support euro dell c
18. Drive rebuilding Blinks green once per second Drive offline or failed Steady amber Indicators Codes and Messages 19 www dell com support dell com NIC Indicator Codes The NIC on the back panel has an indicator that provides information on network activity and link status See Figure 2 8 Table 2 7 lists the NIC indicator codes Figure 2 8 NIC Indicators link indicator E activity indicator JJ Table 2 7 NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Activity indicator is amber blinking Network data is being sent or received System Messages System messages appear on the screen to notify you of a possible problem with the system Table 2 9 lists the system messages that can occur and the probable cause and corrective action for each message K NOTE If you receive a system message that is not listed in Table 2 9 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telepho
19. Ensure that all cables are firmly connected and arranged so that they do not catch on the computer covers or block airflow inside the system Close the system See Closing the System in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Test the drive e Ifyou installed an IDE drive run the IDE devices tests in the system diagnostics to determine whether the tape drive operates properly See Running System Diagnostics e Ifyou installed a SCSI drive run the SCSI controllers test in the system diagnostics See Running System Diagnostics e Ifyou installed a tape drive see the tape drive software documentation to perform a backup and verification test Installing Drives 103 www dell com support dell com 104 Hard Drives You can install the following hard drive configurations in your system Up to two non hot plug SATA hard drives when the hard drives are connected to the system board SATA controllers Up to six non hot plug SATA hard drives when the hard drives are connected to an optional SATA controller card Up to six optional hot plug ready SCSI hard drives when the optional SCSI hard drive cage is installed K NOTE SCSI hot plug functionality is available only when SCSI RAID is used See the SCSI RAID controller s documentation to verify that its configuration supports hot plug SCSI hard drives General In
20. Features Figure 2 5 shows the back panel features of the system Table 2 3 describes the back panel features Figure 2 5 Back Panel Features power cable strain relief loop parallel connector NIC connector optional redundant power supply PS1 N Kensington 399 LA lock optional redundant di g power supply PS2 TI 000 l E a L e PS 2 mouse connector gs slots 6 PS 2 keyboard connector p system status indicators serial connector system identification button video connector P USB connectors 2 system status indicator connector 16 Indicators Codes and Messages Table 2 3 Back Panel Features Component Description PS 2 mouse connector PS 2 keyboard connector Serial connector Parallel connector Video connector System status indicator connector USB connectors 2 NIC indicators System identification button System status indicators Connects a mouse to the system Connects a keyboard to the system Connects a serial device to the system Connects a parallel device to the system Connects a monitor to the system Connects to an indicator that can signify when the system is operating correctly or when the system needs attention See Front Panel Indicators and Features Connects USB 2 0 compliant devices to
21. Jumpers Switches and Connectors Jumpers A General Explanation 2 2 2 2 139 Jumpers ste ehi 139 System Board Jumpers 2 0 140 System Board Connectors 2 2 141 Disabling aForgottenPassword 142 1 0 Ports and Connectors 1 0 Connectors io 145 Serial Connector 26 io ee we ee ee ee 146 Serial Connector Autoconfiguration 146 Contents 7 Parallel Connector 2 2 2 20 202002222 20 0000 147 PS 2 Compatible Keyboard and Mouse Connectors 148 VideoConnector 2 2 2 2 a 149 USBConnector 2 22 aurr ee 150 Integrated NIC Connector 2 2 2 en 150 Network Cable Requirements 151 WOM Auten Be toe a aaa oh tab oN Sie eden Aa SE toes oh E ON 153 Figures Tables 8 Contents Introduction Your system includes the following significant service and upgrade features Embedded server management hardware which monitors temperatures and voltages throughout the system and notifies you if there is a fault or failure System diagnostics which checks for hardware problems if the system can boot The following system options are offered Microprocessors System memory Expansion card options including RAID controller cards Non hot plug SATA or hot plug ready SCSI hard drives IDE and SCSI half height tape drives Redundant hot plug power supplies Other Documents You May Need
22. Support for Servers Nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Fax Technical Support Sales 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 91 722 92 00 91 722 95 83 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Getting Help 135 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers Technical Support servers Transaction Sales Corporate Sales toll free 00801 86 1011 toll free 0080 60 1256 toll free 0080 651 228 toll free 0080 651 227
23. Table 2 8 System Messages continued Message Causes Corrective Actions Memory parity failure at Faulty or improperly installed memory See Troubleshooting System Memory start address to end modules in Troubleshooting Your System address Memory parity error at address No boot device available Faulty or missing CD diskette drive Use a bootable diskette CD or hard subsystem hard drive or hard drive drive If the problem persists see subsystem Troubleshooting a Diskette Drive Troubleshooting a CD Drive Troubleshooting SCSI Hard Drives and Troubleshooting SATA Hard Drives in Troubleshooting Your System No boot sector on hard No operating system on hard drive Check the hard drive configuration disk settings in the System Setup program See Using the System Setup Program in the User s Guide No PXE capable device lt F12 gt pressed during POST and no Check the configuration settings in the available PXE devices are detected System Setup program for the NICs See Using the System Setup Program in the User s Guide If the problem persists see Troubleshooting a NIC in Troubleshooting Your System No timer tick interrupt Faulty system board See Getting Help Not a boot diskette No operating system on diskette Use a bootable diskette PCI BIOS failed to install Loose cables to expansion card s Ensure that all appropriate cables are faulty or improperly installed securely con
24. Your System Turn off the system and the USB device and swap the device with a comparable device Turn on the system and the USB device If the problem is resolved replace the USB device See Getting Help If the problem persists see Getting Help Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Check the appropriate indicator on the NIC connector See NIC Indicator Codes in Indicators Codes and Messages e Ifthe link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation e Change the autonegotiation setting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 4 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program in your User s Guide 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper ty
25. and Before You Call NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only Getting Help 117 www dell com support dell com 118 www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only e Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password e Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Europe only e Electronic Quote Service sales dell com apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only e Electronic Information Service info dell com AutoTech Service Dell s automated technical support service Auto Tech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech us
26. baffle back fan assembly See Removing the Baffle Back Fan Assembly Locate the memory module sockets See Figure A 3 U A W N HE Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 6 4 Reinstall the baffle back fan assembly See Installing the Baffle Back Fan Assembly oa Close the system See Closing the System in Troubleshooting Your System Processors It is possible to upgrade your processor s to take advantage of future options in speed and functionality Each processor and its associated internal cache memory are contained in a pin grid array PGA package that is installed in a ZIF socket on the system board The following items are included in the processor upgrade kit e Processor Heat sink Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Remove the baffle back fan assembly See Removing the Baffle Back Fan Assembly 1 2 3 NOTICE The processor and heat sink can become extremely hot Be sure the processor has had sufficient time to cool before handling 4 Press the tab on the end of one of the heat sink retention levers to disengage the lever then lift the lever 90 degrees See Figure 6 5 NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper th
27. card Diskette Drive Removing a Diskette Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turm off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Use your thumb and index finger to depress the tabs that secure the diskette drive in the drive bay See Figure 7 1 Slide the diskette drive forward out of the drive bay Disconnect the power cable and the interface cable from the diskette drive Installing Drives Figure 7 1 Removing a Diskette Drive ower cable SS Z NN K gt _ _ interface cable al COS ia a P tabs 2 a IST Installing a Diskette Drive A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System diskette drive A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your Product Information Guide Connect the power cable and th
28. from the electrical outlet Troubleshooting Your System 10 11 12 13 Open the system See Opening the System Remove the baffle back fan assembly See Removing the Baffle Back Fan Assembly Ensure that the memory banks are populated correctly See General Memory Module Installation Guidelines in Installing System Options If the memory modules are populated correctly continue to the next step Reseat the memory modules in their sockets See Installing Memory Modules in Installing System Options Install the baffle back fan assembly See Installing the Baffle Back Fan Assembly Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Using the System Setup Program in your User s Guide If the amount of memory installed does not match the system memory setting then perform the following steps a Tur off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System c Remove the baffle back fan assembly See Removing the Baffle Back Fan Assembly Z NOTE Several configurations for the memory modules exist see General Memory Module Installation Guidelines in Installing System Options d Swap the memory modules in bank 1 with another bank of the same capacity See Install
29. is lit See Power Indicator Codes in Indicators Codes and Messages NOTICE You can hot plug the power supplies One power supply must be installed for the system to operate The system is in the redundant mode when two power supplies are installed Remove and install only one power supply at a time in a system that is powered on Operating the system with only one power supply installed for extended periods of time can cause the system to overheat 3 Ensure that the power supply is properly installed by removing and reinstalling it See Removing a Redundant Power Supply and Installing a Redundant Power Supply in Installing System Options Z NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly See Power Indicator Codes in Indicators Codes and Messages Troubleshooting Your System 4 Ifreseating the power supply did not resolve the problem remove the faulty power supply See Removing a Redundant Power Supply in Installing System Options 5 Install a new power supply See Installing a Redundant Power Supply in Installing System Options If the problem persists see Getting Help Troubleshooting System Cooling Problems Problem Systems management software issues a fan related error message Action CAUTION Many repai
30. is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Connect the fan cable to the front fan connector on the system board To identify system board connectors see Figure A 3 Replace the front fan assembly a Insert the two fan securing tabs into the two securing slots on the chassis See Figure 6 1 b Pivot the fan assembly forward until it is fully closed Replace the expansion card guide a Insert the two expansion card guide securing tabs into the two securing slots on the fan assembly See Figure 6 1 b Pivot the expansion card guide forward until it is fully closed Be careful not to trap the fan power cable between the fan bay and the expansion card guide Reinstall all full length expansion cards if applicable See Installing an Expansion Card Reinstall the baffle back fan assembly See Installing the Baffle Back Fan Assembly Close the system See Closing the System in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Options Figure 6 1 Removing the Expansion Card Guide and Front System Fan front fan release tab ga front fan assembly expansion card A guide release tab fan securing slots 2 fan securing tabs 2 expansion card guide securing tabs 2 expansion card guide securing slots 2 Installing System Optio
31. its configuration supports hot plug SCSI hard drives SCSI half height tape drive 68 pin SCSI 1 drop cable SCSI tape drive and SCSI controller on See Figure 7 6 and terminated system board See Figure 7 6 Figure 7 7 or SCSI tape drive and SCSI controller card if SCSI controller is used for SCSI hard drives See Figure 7 7 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the User s Guide DC Power Cables The 3 5 inch diskette drive 5 25 inch devices and SATA hard drives must connect to a DC power cable from the system power supply Hot plug ready SCSI drives obtain their power from the optional SCSI backplane 92 Installing Drives IDE Configuration Information The IDE subsystem provides one primary channel See Figure A 3 for the location of the system board primary IDE connector The primary channel can support up to two IDE drives such as CD drives data only DVD drives and half height tape drives Each IDE drive should be configured for the Cable Select setting which assigns master and slave status to a drive according to its position on the interface cable In this configuration the drive attached to the last connector on the interface cable is the master or boot drive drive 0 and the drive attached to the middle connector on the interface cable is the slave drive drive 1 See the drive s documentation for instructions on configuring the Cable Select setti
32. need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Getting Help 119 www dell com support dell com 120 Returns that are missing any of the preceding requirements will be refused at
33. results may occur A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper setting is often shown in text as two numbers such as 1 2 The number is printed on the circuit board so that you can identify each pin number based on the location of pin 1 Figure A 2 shows the location and default settings of the system jumper blocks See Table A 1 for the designations default settings and functions of the system s jumpers Jumpers Switches andConnectors 139 www dell com support dell com 140 System Board Jumpers Figure A 2 shows the location of the configuration jumpers on the system board Table A 1 lists the jumpers settings Figure A 2 System Board Jumpers e a i Table A 1 System Board Jumper Settings Jumper Setting Description J55 pins 1 and 2 default The password feature is enabled The password feature is disabled o J55 pins 3 and 4 default The configuration settings in NVRAM are retained at system o boot The configuration settings in NVRAM are cleared at next system boot jumpered unjumpered o Jumpers Switches and Connectors System Board Connectors See Figure A 3 and Table A 2 for the location and description of system board connectors and
34. servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Options Let the system dry thoroughly for at least 24 hours Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help 7 Ifthe system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card in Installing System Options 8 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests fail see Getting Help Troubleshooting Your System Troubleshooting a Damaged System Problem e System was dropped or damaged Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Re
35. that program From the Utility Partition 1 As the system boots press lt F10 gt during POST 2 From the utility partition s main menu select the Run System Diagnostics option From the Diagnostics Diskettes 1 Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD See Using the Dell OpenManage Server Assistant CD in your User s Guide for information on creating the diskettes Insert the first diagnostics diskette Reboot the system If the system fails to boot see Getting Help When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options To select an option from the Diagnostics menu highlight the option and press lt Enter gt or press the key that corresponds to the highlighted letter in the option Table 4 1 provides a brief explanation of testing options Running System Diagnostics Table 4 1 System Diagnostics Testing Options Testing Option Function Quick Tests Test One Device Extended Tests Advanced Testing Information and Results Program Options Device Configuration Exit to MS DOS Performs a quick check of the syst
36. the hard drive interface cable is properly connected between the drive and the system board To identify system board connectors see Figure A 3 6 Ifthe hard drive is the boot drive ensure that the drive is configured and connected properly See Configuring the Boot Drive in Installing Drives Ensure that the power cable is properly connected to the drive Close the system See Closing the System 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 10 Format and partition the hard drive See the operating system documentation 11 If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting a SATA Hard Drive in a RAID Configuration Problem e Device driver error Damaged or improperly connected hard drive cables Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostic test See Using Server Administrator
37. the system Provide information on NIC status See NIC Indicator Codes Locates a particular system within a rack See Front Panel Indicators and Features Functions the same as the front panel system status indicators See System Status Indicators Power Indicator Codes The power button on the front panel controls the power input to the system s power supplies The power indicator can provide information on power status See Figure 2 2 Table 2 4 lists the power button indicator codes Table 2 4 Power Button Indicators Indicator Function On Indicates that power is supplied to the system and the system is operational Off Indicates that no power is supplied to the system Blinking Indicates that power is supplied to the system but the system is in a standby state For information on standby states see your operating system documentation The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred See Figure 2 6 Indicators Codes and Messages 17 www dell com support dell com 18 Figure 2 6 Redundant Power Supply Indicators power supply status indicator power supply fault indicator AC line status indicator 000 Table 2 5 Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operatio
38. the system from the electrical outlet Open the system See Opening the System Ensure that each processor and heat sink are properly installed See Processors in Installing System Options 5 Close the system See Closing the System 68 Troubleshooting Your System 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail or the problem persists continue to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the processors leaving only processor 1 installed See Processors in Installing System Options To locate the processors see Figure A 3 If only one processor is installed see Getting Help Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests complete successfully go to step 19 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Replace processor with another processor of the same capacity See Processors in Installing System Options Close the system See Closing th
39. 1 City Code 20 Website support euro dell com E mail Technical Support Enterprise nl_server_support dell com Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com Technical Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 132 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Local Area Codes Numbers and Toll Free Numbers New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Home and Small Business Government and Business Sales Fax 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop comput
40. 2 Interrupt vector loading failure 3 2 4 Keyboard controller test failure See Troubleshooting the Keyboard in Troubleshooting Your System Indicators Codes and Messages Table 2 9 System Beep Codes continued Code Cause Corrective Action 3 3 CMOS failure See Getting Help 3 3 2 System configuration check failure 3 3 3 Keyboard controller not detected 3 3 4 Video memory test failure 3 4 1 Screen initialization failure 3 4 2 Screen retrace test failure 3 4 3 Video ROM search failure 4 2 No timer tick 4 2 2 Shutdown test failure 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected See Troubleshooting Expansion Cards in mode Troubleshooting Your System 4 3 Improperly installed or faulty See Troubleshooting System Memory in memory modules Troubleshooting Your System 4 3 2 No memory modules installed in the Install a memory module in the first memory first memory module connector module connector See System Memory in Installing System Options 4 3 3 Faulty system board See Getting Help 4 3 4 Time of day clock stopped See Troubleshooting the System Battery in Troubleshooting Your System 4 4 1 Super I O chip failure faulty system See Getting Help board 4 4 4 Cache test failure faulty See Troubleshooting the Microprocessors in microprocessor Troubleshooting Your System Warning Messages A warning message alerts you to a possible problem and prompts you to respo
41. 3B 256 MB 256 MB none none none none none 1GB 256 MB 256 MB 256 MB 256 MB none none 1GB 512 MB 512 MB none none none none 2GB 512 MB 512 MB 512 MB 512 MB none none 2GB 1 GB 1 GB none none none none 3 GB 1 GB 1 GB 512 MB 512 MB none none 3 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 4 GB 1 GB 1 GB 1 GB 1 GB none none 4 GB 1 GB 1 GB 512 MB 512 MB 512 MB 512 MB 6 GB 2 GB 2 GB 1 GB 1 GB none none 6 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 8 GB 2 GB 2 GB 2 GB 2 GB none none 8 GB 2 GB 2 GB 1 GB 1 GB 1 GB 1 GB 12 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB Installing System Options 79 www dell com support dell com 80 Table 6 2 Allowable Memory Module Configurations Single Ranked and Dual Ranked Memory Modules DIMM1_A DIMM1_B DIMM2_A DIMM2_B DIMM3_A DIMM3_B Single Rank none none none none none Single Rank Single Rank none none none none Dual Rank Dual Rank none none none none Single Rank Single Rank Single Rank Single Rank none none Dual Rank Dual Rank Dual Rank Dual Rank none none Dual Rank Dual Rank Single Rank Single Rank none none Single Rank Single Rank Single Rank Single Rank Single Rank Single Rank Dual Rank Dual Rank Single Rank Single Rank Single Rank Single Rank Installing Memory Modules A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service
42. 4 removing SCSI 112 SATA 104 107 hard drives SATA troubleshooting 64 help getting 117 I O connectors location 145 IDE drives configuring 93 indicator patterns system status 12 indicators front panel 12 hard drive 18 NIC 20 optional bezel 12 power 17 system status 12 inside the system 46 installing 5 25 inch drive 98 bezel 50 CD drive 98 cover 51 diskette drive 95 expansion card 76 front system fan 72 front panel drive inserts 97 hard drive guidelines 104 memory 80 memory guidelines 79 power supplies 74 RAID controller card 114 SCSI hard drive 113 software 33 tape drives 98 IRQs avoiding conflicts 34 line assignments 34 J jumpers about 139 system board 140 K keyboard connector 148 troubleshooting 42 memory installing 80 system 78 troubleshooting 58 memory modules removing 82 messages alert 32 beep codes 29 system 20 system diagnostics 32 systems management 46 warning 31 microprocessors troubleshooting 68 mouse connector 148 troubleshooting 43 N NIC connector 150 network cable requirements 151 NICs indicators 20 troubleshooting 45 0 opening system 51 other documents you may need 9 P password disabling 142 peripheral 15 power indicator 17 power supplies installing 74 troubleshooting 56 processor see microprocessor RAID controller card troubleshooting
43. 49 www dell com support dell com 150 Table B 5 Video Connector Pin Assignments continued Pin Signal 1 0 Definition 12 DDC data out O Monitor detect data 13 HSYNC O Horizontal synchronization 14 VSYNC O Vertical synchronization 15 NC N A No connection USB Connector The system s USB connector supports USB compliant peripherals such as keyboards mice and printers and may also support USB compliant devices such as diskette drives and CD drives Figure B 6 illustrates the pin numbers for the USB connector and Table B 6 defines the pin assignments for the connector NOTICE Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or 5 V Attaching devices that exceed this threshold may cause the USB connectors to shut down See the documentation that accompanied the USB devices for their maximum current ratings Figure B 6 USB Connector Pin Numbers 1 4 gt Table B 6 USB Connector Pin Assignments Pin Signal 1 0 Definition l Vee N A Supply voltage 2 DATA I Data in 3 DATA O Data out 4 GND N A Signal ground Integrated NIC Connector The systems integrated NIC functions as a separate network expansion card while providing fast communication between servers and workstations Figure B 7 illustrates the pin numbers for the NIC connector and Table B 7 defines the pin assignments for the connector 1 0 Ports and Conne
44. 66 RAID controller cards installing 114 removing battery 86 bezel 49 cover 51 diskette drive 94 expansion card 77 front system fan 71 front panel drive inserts 96 memory 82 SATA hard drive 104 SCSI hard drive 112 replacing battery 86 S safety 41 SATA drives configuring 93 SCSI drives configuring 93 ID numbers 93 interface cables 93 termination 94 SCSI hard drive troubleshooting 63 serial connector 146 serial I O device troubleshooting 4 software application conflicts 34 configuring 33 input errors 34 installing 33 software problems 33 troubleshooting errors 33 system closing 51 opening 51 system board connectors 141 jumpers 140 system cooling troubleshooting 57 system messages 20 T tape drive troubleshooting 62 tape drives installing 98 technical assistance obtaining 117 troubleshooting basic I O 43 battery 55 CD drive 61 Index 155 cooling fan 57 WwW damaged system 55 diskette drive 60 warning messages 31 expansion card 67 warranty 9 external connections 42 wet system hard drives SATA 64 troubleshooting 54 keyboard 42 memory 58 microprocessors 68 mouse 43 NIC 45 power supplies 56 RAID controller card 66 SCSI hard drive 63 serial I O device 44 start up routine 41 system cooling 57 tape drive 62 USB device 44 video 42 wet system 54 U USB connector 150 USB device trouble
45. AID controller s documentation to verify that its configuration supports hot plug SCSI hard drives Remove the bezel See Removing the Bezel in Troubleshooting Your System 2 Take the hard drive offline and wait until the hard drive indicator codes on the drive carrier signal that the drive can be removed safely See Table 2 6 If the drive has been online the drive status indicator blinks green two times a second as the drive is powered down When all indicators are off the drive is ready for removal See your operating system documentation for more information on taking the hard drive offline 3 Open the hard drive carrier handle to release the drive See Figure 7 13 Installing Drives Figure 7 13 Removing and Installing a Hot Plug Hard Drive hard drive carrier handle SCSI hard drive bays 6 4 Slide the hard drive out until it is free of the drive bay See Figure 7 13 5 Replace the bezel See Installing the Bezel in Troubleshooting Your System Installing a Hot Plug Hard Drive NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system NOTICE SCSI hot plug functionality is available only when SCSI RAID is used See the SCSI RAID controller s documentation to verify that its configuration supports hot plug SCSI hard drives 1 Remove the bezel See Removing the Bezel in Troubleshooting Your System 2 Open the hard drive carrier ha
46. Dell PowerEdge 1800 Systems Installation and Troubleshooting Guide www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary in the User s Guide Information in this document is subject to change without notice 2009 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge PowerConnect PowerVault Axim Dell OpenManage DellNet Dell Precision Dimension Inspiron OptiPlex and Latitude are trademarks of Dell Inc Intel is a registered trademark of Intel Corporation MS DOS is a registered trademark of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own September 2009 P N R2053 Rev A02 Contents 1 Introduction Other Documents You May Need Ob
47. Diagnostics in Running the System Diagnostics 2 Restart your system and enter the RAID configuration utility See the RAID controller documentation Troubleshooting Your System 65 www dell com support dell com 66 3 Ensure that the required device drivers are installed and are configured correctly See the Dell OpenManage Server Assistant CD and the RAID controller s documentation 4 Tum off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Ensure that the hard drive interface cable is properly connected to the drive and to the controller card See the documentation that accompanied the controller card 7 Ifthe hard drive is the boot drive ensure that the drive is configured and connected properly See Configuring the Boot Drive in Installing Drives Ensure that the power cable is properly connected to the drive Close the system See Closing the System 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists continue to the next step 11 Format and partition the hard drive See the operating system documentation 12 If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting a RAID Controller Card K NOTE When troubleshooting a RAID controller card also see the documentation for your operating system and
48. IMM3_A and DIMM3_B must be empty if Dual Rank memory DIMMs are in slots DIMM2_A and DIMM2_B Memory modules are installed in memory slots DIMM3_A and DIMM3_B These memory slots must be empty if dual rank DIMMs are installed in memory slots DIMM2_A and DIMM2_B Remove the memory modules from slots DIMM3_A and DIMM3_B See General Memory Module Installation Guidelines in Installing System Components Error Incorrect memory configuration Move DIMM3_A and DIMM3_B into DIMM2_A and DIMM2_B 22 Memory modules are not populated from lowest number bank to highest number bank Indicators Codes and Messages Move memory modules from memory slots DIMM3_A and DIMM3 B into memory slots DIMM2_A and DIMM2 BB See General Memory Module Installation Guidelines in Installing System Components Table 2 8 System Messages continued Message Causes Corrective Actions Error Incorrect memory Memory slots DIMMI_A and Swap the memory modules in configuration DIMM1_B must be populated with DIMM1 A and DIMMI B with the Swap the DIMMs in slots dual rank DIMMs if dual rank memory modules in slots DIMM2_A DIMMs are populated in the system and DIMM2_B See General Memory Module Installation Guidelines in Installing System Components DIMM1_A and DIMM1_B with DIMMs in slots DIMM2_A and DIMM2_B Error Maximum PCI option Too many expansion cards have ROM Disable ROM for some of the expansion ROM cou
49. Installing System Options 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 6 7 Replacing the System Battery 12 Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program in your User s Guide 13 Enter the correct time and date in the System Setup program s Time and Date fields 14 Exit the System Setup program 15 To test the newly installed battery turn off the system and disconnect it from the electrical outlet for at least an hour 16 After an hour reconnect the system to its electrical outlet and turn it on 17 Enter the System Setup program and if the time and date are still incorrect see Getting Help for instructions on obtaining technical assistance Control Panel Removing the Control Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System Installing Sys
50. a clean lint free cloth remove the existing thermal grease from the heat sink Z NOTE Use the heat sink that you removed in step 7 b Apply thermal grease evenly to the top of the processor c Place the heat sink onto the processor See Figure 6 6 d Close one of the two heat sink retention levers until it locks See Figure 6 6 e Repeat for the other heat sink retention lever Reinstall the baffle back fan assembly See Installing the Baffle Back Fan Assembly Close the system See Closing the System in Troubleshooting Your System As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program Installing System Options 85 www dell com support dell com 86 16 Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See your User s Guide for instructions about using the System Setup program 17 Run the system diagnostics to verify that the new processor operates correctly See Running System Diagnostics for information about running the diagnostics and troubleshooting processor problems System Battery The system battery is a 3 V coin cell battery Replacing the System Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documen
51. ad and follow the safety instructions that came with the product Open the system See Opening the System 2 Ensure that the following components are properly installed e Expansion cards e Power supplies e Fans e Drive carrier connections to the SCSI backplane board if applicable Ensure that all cables are properly connected Close the system Sce Closing the System Run the system board tests in the system diagnostics See Running System Diagnostics If the tests fail sce the appropriate section in this chapter Troubleshooting the System Battery Problem e System message indicates a problem with the battery e System Setup program loses system configuration information e System date and time do not remain current K NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Re enter the time and date through the System Setup program See Using the System Setup Program in your User s Guide
52. all Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 48191 00 Customer Care Brussels Belgium 02 48191 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 582 Country Code 853 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension and Inspiron Customer Service Transaction Sales Corporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Getting Help 131 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 001 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 3
53. and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Remove the baffle back fan assembly See Removing the Baffle Back Fan Assembly Locate the memory module sockets See Figure A 3 U A W N E Press the ejectors on the memory module socket down and out as shown in Figure 6 4 to allow the memory module to be inserted into the socket Installing System Options Figure 6 4 Installing and Removing a Memory Module 10 11 12 13 memory module memory module socket ejectors 2 J socket oe p alignment keys 2 front Align the memory module s edge connector with the alignment keys of the memory module socket and insert the memory module in the socket Z NOTE The memory module socket has two alignment keys that allow you to install the memory module in the socket in only one way Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 4 through step 7 of this pr
54. and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product To remove the baffle back fan assembly perform the following steps l Press the release tab at the front of the assembly and the release tab at the back of the assembly 2 Slightly lift up the baffle back fan assembly and disconnect the back fan assembly cable from the system board See Figure A 3 for the location of the system board back fan connector 3 Lift the baffle back fan assembly out of the chassis Troubleshooting Your System 53 www dell com support dell com 54 NOTICE You must reinstall the baffle back fan assembly to maintain proper airflow for system cooling Installing the Baffle Back Fan Assembly Reconnect the back fan cable to the system board connector Align both ends of the assembly with the chassis guides and then slide the assembly into the system until the two securing tabs properly seat in the chassis slots and the two release tabs lock into position See Figure 5 5 Troubleshooting a Wet System Problem Liquid spilled on the system e Excessive humidity Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to
55. and the hard drive tests in the system diagnostics See Running System Diagnostics Also see the RAID controller s documentation for information on testing the array Installing Drives 115 www dell com support dell com 116 Installing Drives Getting Help Technical Assistance If you need assistance with a technical problem perform the following steps 1 2 3 4 5 Complete the procedures in Troubleshooting Your System Run the system diagnostics and record any information provided Make a copy of the Diagnostics Checklist and fill it out Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services If the preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service
56. ause a drive failure Partition and logically format the hard drive See the operating system documentation Run the hard drive tests in the system diagnostics See Running System Diagnostics Installing Drives Installing and Removing Hot Plug SCSI Hard Drives K NOTE SCSI hot plug functionality is available only when SCSI RAID is used See the SCSI RAID controller s documentation to verify that its configuration supports hot plug SCSI hard drives The drive bays in a system with an optional SCSI backplane board provide space for up to six l inch hard drives The hard drives plug into the SCSI backplane board which is connected to a controller on the system board or to a RAID controller card See Figure 7 11 and Figure 7 12 Figure 7 11 Hot Plug SCSI Hard Drives Connected to the Integrated SCSI Controller SCSI hard drives 6 SCSI backplane board SiN SCSI connector 38 cm 15 inch SCSI interface cable Installing Drives 111 www dell com support dell com 112 Figure 7 12 Hot Plug SCSI Hard Drives Connected to a RAID Controller Card SCSI hard drives 6 ra backplane board 63 cm 25 inch SCSI interface cable SCSI RAID controller card Removing a Hot Plug Hard Drive NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system NOTICE SCSI hot plug functionality is available only when SCSI RAID is used See the SCSI R
57. bracket over the empty expansion slot opening and close the expansion card latch NOTICE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also help keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system See Closing the System in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Memory The six memory module sockets can accommodate from 256 MB to 12 GB of registered ECC PC2 3200 DDR 2 400 memory The memory sockets are located on the system board under the memory module shroud adjacent to the power supply bays See Figure A 3 You can upgrade the system memory by installing combinations of 256 MB 512 MB 1 GB and 2 GB registered memory modules You can purchase memory upgrade kits from Dell K NOTE Two way interleaving is not supported in the minimum memory configuration single 256 MB memory module and the maximum memory configuration depends on the availability of single rank 2 GB memory modules K NOTE The memory modules must be PC2 3200 compliant NOTICE If you remove your original memory modules from the system during a memory upgrade keep them separate from any new memory modules that you may have even if you purchased the new memory modules from Dell Use o
58. card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Depending on the type of controller card that you are installing install the card in the appropriate PCI X PCI Express or PCI expansion slot See Installing an Expansion Card in Installing System Options 6 Connect the interface cable to the card and to the drives See Figure 7 10 Figure 7 12 and the documentation that accompanied the card for information about cable connections between the drives and RAID card If your system is configured as a tower stand the system upright Close the system See Closing the System in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Ensure that any required device drivers are installed and are configured correctly For information on installing device drivers see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card Installing Drives 11 Test the array If you are setting up a SATA RAID array run the SATA controllers tests and the hard drive tests in the system diagnostics See Running System Diagnostics If you are setting up a SCSI RAID array run the SCSI controllers tests
59. chnicians Obtaining Technical Assistance If at any time you do not understand a procedure described in this guide or if your system does not perform as expected a number of tools are provided to help you For more information on these help tools see Getting Help Introduction Indicators Codes and Messages The system applications and operating systems can identify problems and alert you to them Any of the following can indicate when the system is not operating properly e System indicators e System messages Beep codes e Warning messages e Diagnostics messages e Alert messages This section describes cach type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Figure 2 1 Tower and Rack Mount Orientations A r I i il n gt m F BO O a tower version with rack version with standard bezel standard bezel Indicators Codes and Messages 11 www dell com support dell com 12 Front Panel Indicators and Features Figure 2 2 Figure 2 3 and Figure 2 4 show the system s front panel features Table 2 1 and Table 2 2 describe the front panel controls and indicators Figure 2 2 Front Panel Controls and Indicators blue and amber system status indicator power button z power on indicator NMI button
60. ctors Figure B 7 NIC Connector link indicator activity indicator E c JI 1 8 Table B 7 NIC Connector Pin Assignments Pin Signal TD TD RD NC NC RD NC NC N e oo y A wu A w 1 0 O O I N A N A I N A N A Definition Data out Data out Data in No connection No connection Data in No connection No connection Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ45 compatible plug Observe the following cabling restrictions NOTICE To avoid line interference voice and data lines must be in separate sheaths e Use Category 5 or greater wiring and connectors Do not exceed a cable run length from a workstation to a hub of 100 m 328 ft For detailed guidelines on operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard I O Ports and Connectors 151 www dell com support dell com 152 1 0 Ports and Connectors Index Numerics 5 25 inch drives installing 98 A alert messages 32 application conflicts software 34 back panel features 16 batteries removing and replacing 86 troubleshooting 55 beep codes 29 bezel installing 50 removing 9 boot drive configuring 94 c cables drive interface 91 drive power 92 IDE drives 93 SATA drives 93 SCSI drives 93 CD drive 15 installing 98 troubles
61. d cause the system to overheat d Slide the interface cable into the drive cable retainer e Replace the hard drive bay and screws f Replace the expansion card guide g Replace the baffle back fan assembly See Installing the Baffle Back Fan Assembly Figure 7 4 Accessing the System Board Drive Connectors interface cable drive cable retainer 10 Connect the interface cable to the drive and to the system board or controller card e Figure 7 5 illustrates a common cable configuration for externally accessible IDE drives e Figure 7 6 illustrates a SCSI half height tape drive connected to the SCSI controller on the system board e Figure 7 7 shows a SCSI half height tape drive connected to a SCSI controller card For information about the controller card see the documentation that accompanied the card Installing Drives Figure 7 5 Connecting an IDE CD Drive and Optional IDE Tape Drive to the Integrated IDE Controller IDE connector IDE CD drive and optional tape drive IDE interface cable Installing Drives 101 www dell com support dell com 102 Figure 7 6 Connecting a SCSI Tape Drive to the Integrated SCSI Controller optional SCSI tape drive SCSI interface cable Installing Drives SCSI controller connector Figure 7 7 Connecting a SCSI Tape Drive to a SCSI Controller Card gt N optional SCSI tape drive 11 12 13 14 SCSI interface cable SCSI controller card
62. dicates a problem with the mouse e Mouse is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the test fails continue to the next step 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 4 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse See Getting Help 4 Enter the System Setup program and ensure that the mouse controller is enabled See Using the System Setup Program in your User s Guide If the problem is not resolved see Getting Help Troubleshooting Basic 1 0 Functions Problem e Error message indicates a problem with a serial or parallel port e Device connected to a serial or parallel port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port and parallel port are enabled See Using the System Setup Program in the User s Guide 2 Ifthe problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require Troubleshooting Your System 43 www dell com support dell com 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfu
63. duct Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Remove the password jumper plug See Figure A 2 to locate the password jumper on the system board Close the system See Closing the System in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug Z NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Install the password jumper plug See Figure A 2 to locate the password jumper on the system board Close the system See Closing the System in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached periphe
64. e in Troubleshooting Your System 21 www dell com support dell com Table 2 8 System Messages continued Message Causes Corrective Actions ECC memory error Faulty or improperly installed memory modules See Troubleshooting System Memory in Troubleshooting Your System Embedded RAID error Embedded RAID firmware responds with an error This message is not applicable to this system Embedded RAID Firmware is not present Embedded RAID Firmware does not respond This message is not applicable to this system Error Incorrect memory configuration Ensure memory in slots DIMM1_A and DIMM1_B DIMM2_A and DIMM2_B DIMM3_A and DIMM3_B match identically in size speed and rank Unmatched DIMM pairs are detected Ensure that the memory modules are installed in matched pairs See General Memory Module Installation Guidelines in Installing System Components Error Incorrect memory configuration Memory slots DIMM3_A and DIMM3_B only support single rank DIMMs Remove the dual rank DIMMs from slots DIMM3_A and DIMM3_B Dual rank memory modules are installed in memory slots DIMM3_A and DIMM3_B These memory slots do not support dual rank memory modules Remove the memory modules from slots DIMM3_A and DIMM3_B See General Memory Module Installation Guidelines in Installing System Components Error Incorrect memory configuration Memory slots D
65. e 000 413 598 2521 Getting Help 137 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 tol
66. e 852 Technical Support Dimension and Inspiron 2969 3189 Technical Support OptiPlex Latitude and 2969 3191 Dell Precision Technical Support PowerApp PowerEdge 2969 3196 PowerConnect and PowerVault Gold Queue EEC Hotline 2969 3187 Customer Advocacy 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 128 Getting Help Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code India Technical Support 1600 33 8045 Sales 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail dell_direct_support dell com Technical Support U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax SalesFax Switchboard Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support C
67. e Accounts Spare Parts toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2060 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2222 800 858 2355 800 858 2811 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Getting Help 125 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax TechFax Switchboard 02 2186 27 27 02 2186 27 11 02 2186 27 14 02 2186 27 28 02 2186 27 11 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support Customer Care
68. e System Run the appropriate online diagnostic test If the tests complete successfully replace processor 1 See Getting Help Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Reinstall the processors that you removed in step 10 Sce Processors in Installing System Options Close the system Sce Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Troubleshooting Your System 69 www dell com support dell com 70 Troubleshooting Your System Installing System Options This section describes how to remove and install the following components e System fans e Optional redundant power supplies e Expansion cards e Memory modules e Microprocessors System battery e Control panel For information on installing a hard drive or other drives see Installing Drives System Fans Your system includes the following system cooling fans e Front system fan e Back system fan Removing the Front System Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not co
69. e interface cable to the diskette drive Slide the diskette drive into the externally accessible drive bay See Figure 7 1 If your system is configured as a tower stand the system upright Close the system See Closing the System in Troubleshooting Your System U A W N E Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing Drives 95 www dell com support dell com 96 Front Panel Drive Inserts To help keep dust and dirt out of the system a plastic insert in the bezel covers each empty external drive bay Additionally each empty external drive bay is covered by a metal insert in the chassis to maintain to maintain Federal Communications Commission FCC certification of the system Before you install a 5 25 inch drive in an empty external drive bay you must first remove both drive inserts If you remove a 5 25 inch drive permanently you must install both the chassis and bezel inserts Removing the Front Panel Drive Inserts A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turm off the system including any a
70. e your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Getting Help Technical Support Service Dell s technical support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product Information If you
71. ed peripherals Installing System Options Figure 6 3 Removing and Installing an Expansion Card expansion card guide expansion card securing tab expansion card screw a 9 A card edge connector expansion card connector Removing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Disconnect any cables attached to the card Installing System Options 77 www dell com support dell com 78 5 Remove the expansion card a Remove the screw that secures the expansion card bracket to the back panel b Press the expansion card securing tab if the expansion card is full length grasp the expansion card by its top corners and then carefully remove it from the expansion card connector See Figure 6 3 6 If you are removing the card permanently install a metal filler
72. em Select Test All Devices and then select Quick Tests This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Tests a particular device Performs a more thorough check of the system Select Test All Devices and then select Extended Tests Checks a particular area of the system Displays test results Sets various test parameters Displays an overview of the devices in the system Exits the diagnostics and returns to the System Utilities menu Using the Advanced Testing Options When you select Advanced Testing from the Diagnostics menu the main screen of the diagnostics appears and displays the following information e Two lines at the top of the screen identify the diagnostics utility the version number and the system s service tag number The left side of the screen under Device Groups lists the diagnostic device groups in the order that they are tested if you select All under the Run Tests submenu Press the up or down arrow keys to highlight a particular device group Press the left or right arrow keys to select the options on the menu As you move from one menu option to another a brief explanation of the highlighted option appears at the bottom of the screen The right side of the screen under Devices for Highlighted Group lists the specific devices within a particular test group e The menu area consists of two lines at the b
73. er s recommended procedures If a problem occurs after you install the software you might need to troubleshoot your software application and your system See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information K NOTE If all of the system diagnostic tests complete successfully then the problem is most likely caused by the software and not the hardware Before You Begin e Scan the software media with antivirus software Read the software documentation before you run the installation utility e Be prepared to respond to prompts from the installation utility The installation utility may require you to enter information about your system such as how the operating system is configured and the type of peripherals that are connected to the system Have this information available before running the installation utility Troubleshooting Errors and Conflicts While configuring and running software problems might occur that are caused by input errors application conflicts and or IRQ assignment conflicts The problems are sometimes indicated by error messages Finding Software Solutions 33 www dell com support dell com 34 Error messages are generated by system hardware or software Indicators Codes and Messages provides information about error messages that are hardware based If you receive an error message that is not listed see your operating sy
74. erial connectors support devices such as external modems printers and mice that require serial data transmission The serial connector uses a 9 pin D subminiature connector Serial Connector Autoconfiguration The default designation of the integrated serial connector is COMI When you add an expansion card containing a serial connector that has the same designation as the integrated connector the system s autoconfiguration feature remaps reassigns the integrated serial connector to the next available designation Both the new and the remapped COM connectors share the same IRQ setting COMI and COM3 share IRO4 while COM2 and COMA share IRQ3 NOTE If two COM connectors share an IRQ setting you may not be able to use them both at the same time In addition if you install one or more expansion cards with serial connectors designated as COM1 and COM3 the integrated serial connector is disabled Before adding a card that remaps the COM connectors check the documentation that came with the software to make sure that the software can accommodate the new COM connector designation Figure B 2 illustrates the pin numbers for the serial connector and Table B 2 defines the pin assignments for the connector 1 0 Ports and Connectors Figure B 2 Serial Connector Pin Numbers 1 5 ORs 6 9 Table B 2 Serial Connector Pin Assignments Pin Signal 1 0 Definition DCD I Data carrier detect 2 SIN I Serial input 3 SOUT O Seria
75. ermal conditions Installing System Options Figure 6 5 Installing and Removing the Heat Sink N heat sink NS heat sink retention levers 2 Q K NOTE When removing the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is still warm Wait 30 seconds for the heat sink to loosen from the processor Repeat step 4 to open the other heat sink retention lever Installing System Options 83 www dell com support dell com 84 7 Remove the heat sink a Ifthe processor is removed from the socket with the heat sink twist or slide the processor off of the heat sink Do not pry the processor off of the heat sink b Set the heat sink on its side so as not to contaminate the thermal grease 8 Pull the socket release lever straight up until the processor is released from the socket See Figure 6 6 Figure 6 6 Installing and Removing the Processor Ss processor a pin 1 corner of processor socket release lever CX lt q pin 1 corner of i a 9 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins when removing the processor Bending the pins can permanently damage the processor Installing System Options 10 11 12 13 14 15 Unpack the new pr
76. ers nor_support dell com E mail Support servers nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard 671 16882 671 17514 23162298 671 16800 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 5795 700 City Code 22 Customer Care 5795 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Getting Help 133 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Portugal Website support euro dell com International Access Code 00 Country Code 351 E mail support euro dell com pt en emaildell Technical Support Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore Internat
77. expansion card slots Figure A 3 System Board Connectors Fan2 PCI64 66MHZ SLOT1 PCI E X4 SLOT2 PCI E X8 SLOT3 e PCI32 33MHZ SLOT4 PDB H PCI X 100MHZ SLOT5 EJ PCI X 100MHZ SLOT6 _ 1 P1 RAC_conn i P J55 password jumper e J55 clear NVRAM jumper SSS PROC_1 aaa SATA CON 1 a PROC_2 SATA CON 0 ij scsi MW poni pi ea a P FRONT_USB FDD_CONN CP_CONN BP 12C IDE1 Jumpers Switches andConnectors 141 www dell com support dell com Table A 2 System Board Connectors Connector Description BTI System battery BP 12C SCSI backplane connector CP_CONN Control panel connector DIMM n_X Memory modules 6 where n is the slot in the bank and X is the bank Fanl Front system fan power Fan2 Back system fan power FDD_CONN Diskette drive connector FRONT_USB Front USB connector IDEI IDE connector PCI64 66MHZ SLOT1 PCI E X4 SLOT2 PCI E X8 SLOT3 PCI32 33MHZ SLOT4 PCI X 100MHZ SLOTS PCI X 100MHZ SLOT6 PDB PROC_n Pn RAC_conn SCSI SATA CON n PCI 64 bit 66 MHz expansion card slot PCI Express x4 lane expansion card slot NOTE Although the PCle x4 lane expansion slot is physically a PCle x8 connector it functions only as a PCle x4 lane slot PCI Exp
78. from the hard drives in the drive bays Installing Drives 5 Remove the hard drive cage a Loosen the four Phillips head screws that secure the drive cage in the system See Figure 7 8 b Slide the drive cage out of the system 6 Ifyou are removing a drive remove the drive from the drive bay a Remove the four screws that secure the drive in the drive bay See Figure 7 8 There are two screws on each side of the drive cage that secure the drive b Slide the drive out of the drive bay Installing Drives 105 www dell com support dell com Figure 7 8 Removing and Installing a SATA Hard Drive drive bay retention screws 2 screws on each side of drive cage hard drive bay power cable drive cage retention screws 4 interface cable 7 Install the hard drive cage a With the side of the drive cage labeled Top facing toward the external drive bays slide the drive cage into the system See Figure 7 8 b Replace the four screws that secure the drive cage in the system 8 Connect all power cables and interface cables to the hard drives remaining in the drive bays 9 If your system is configured as a tower stand the system upright 106 Installing Drives 10 Close the system See Closing the System in Troubleshooting Your System 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing a SATA Hard Drive A CAUTION Many repairs ma
79. g the System Setup Program in the User s Guide 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 4 Tum off the system and attached peripherals and disconnect the system from the electrical outlet Turn off the system and attached peripherals and disconnect the system from the electrical Open the system See Opening the System Ensure that the CD interface cable is securely connected to the CD drive and to the controller 8 Ensure that a power cable is properly connected to the drive 9 Close the system See Closing the System Troubleshooting Your System 61 www dell com support dell com 62 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help Troubleshooting an External SCSI Tape Drive Problem e e Defective tape drive Defective tape cartridge Missing or corrupted tape backup software or tape drive device driver Defective SCSI controller Action 1 10 Remove the tape cartridge you were using when the problem occurred and replace it with a tape cartridge that you know works Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly See Installing and Configuring SCSI Drivers in Installing Drives Reinstall the tape backup software as instructed in the tape backup softwa
80. gaged in the front panel bezel slots 2 Using the system key lock the bezel Stabilizing the Tower System A CAUTION The tower system has four stabilizer feet on its bottom panel that can be rotated outward to help properly stabilize the system Ensure that the four stabilizer feet are rotated outward before you operate the system See Figure 5 3 Figure 5 3 Rotating the Tower System Stabilizer Feet tower system stabilizer feet 4 Su fx 50 Troubleshooting Your System System Cover To upgrade or troubleshoot the system open the system to gain access to internal components Opening the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Remove the bezel See Removing the Bezel If your system is a tower lay it on its right side Loosen the three thumbscrews on the left side cover See Figure 5 4 Grasp the cover at both ends and slide it toward the front of the system U A W N E Lift the cover away from the system Figure 5 4 Opening the System thumbscrews 3 Closing the System 1 Ensure that no tools or loose parts are left ins
81. hooting 61 checking equipment 42 closing system 51 combination drive 15 configuring boot drive 94 IDE drives 93 SATA drives 93 SCSI drives 93 software 33 connecting drives 91 connectors keyboard 148 mouse 148 NIC 150 parallel 147 serial 146 system board 141 USB 150 video 149 cooling fan troubleshooting 57 cover installing 51 removing 51 damaged systems troubleshooting 55 diagnostics advanced testing options 39 error messages 40 running from the diskettes 38 running from the utility partition 38 testing options 38 diskette drive 15 installing 95 removing 94 troubleshooting 60 drives cable configurations 91 CD 15 98 combination 15 connecting 91 diskette 15 94 95 DVD 15 IDE 93 interface cables 91 power cables 92 SATA 93 SCSI 93 See also hard drives DVD drive 15 installing 98 Index 153 E expansion card troubleshooting 67 expansion cards installing 76 removing 77 F fans front system 71 72 installing 72 removing 71 features back panel 16 front panel 12 front panel features 12 indicators 12 front panel drive inserts installing 97 removing 96 G getting help 117 guidelines hard drive installation 104 memory installation 79 hard drives hot plug 15 hot plug SCSI 111 154 Index indicators 18 installation guidelines 104 installing SCSI 113 non hot plug 15 removing SATA 10
82. ide the system Troubleshooting Your System 51 www dell com support dell com 52 Fit the cover on the side of the system and slide the cover backward Tighten the three cover thumbscrews See Figure 5 4 If your system is a tower stand it upright U sa W N Replace the bezel Baffle Back Fan Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product The vertical plastic baffle back fan assembly in the center of the system improves system cooling by guiding the airflow within the system You must remove the baffle back fan assembly when performing certain procedures inside the system to improve access to some internal components Troubleshooting Your System Figure 5 5 Removing the Baffle Back Fan Assembly back release tab securing tabs 2 baffle back fan assembly front release tab chassis guide Removing the Baffle Back Fan Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service
83. ilable Microprocessor s is not supported by the system RAID memory module is not supported by the system RAID hardware key is not supported by the system The lt F10 gt key was pressed during POST but no utility partition exists on the boot hard drive Install a supported microprocessor combination See Processors in Installing System Options This message is not applicable to this system This message is not applicable to this system Create a utility partition on the boot hard drive See Using the Dell OpenManage Server Assistant CD in your User s Guide The VRM for the processor in socket n is not installed Specified microprocessor VRM is faulty unsupported improperly installed or missing This message is not applicable to this system Warning Detected mode change from RAID to SCSI x of the embedded RAID subsystem Warning Detected mode change from SCSI to RAID x of the embedded RAID subsystem Type of controller has changed from optional RAID when available to SCSI since previous system boot Type of controller has changed from SCSI to optional RAID when available since previous system boot This message is not applicable to this system This message is not applicable to this system Warning Detected missing RAID hardware for the embedded RAID subsystem Data loss will occur Press Y to switch mode to SCSI press any other key to disable both cha
84. ing Memory Modules in Installing System Options e Install the baffle back fan assembly See Installing the Baffle Back Fan Assembly f Close the system See Closing the System g Reconnect the system to its electrical outlet and turn on the system and attached peripherals h As the system boots observe the monitor screen and the indicators on the keyboard Perform the following steps a Turn off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System c Remove the baffle back fan assembly See Removing the Baffle Back Fan Assembly d Repeat step d through step h in step 12 for each memory module installed If the problem persists see Getting Help Troubleshooting Your System 59 www dell com support dell com 60 Troubleshooting a Diskette Drive Problem Error message indicates a diskette drive problem Action A CAUTION Many repairs may only be done by a certified service technician You should only perform 10 11 12 13 14 15 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and verify that the diskette drive is configured correctly
85. ion 93 SATA Configuration Information 2 93 SCSI Configuration Information 93 SCSI Interface Cables 0 000 93 SCSI ID Numbers ooa aa 93 Device Termination sans D aare Dua e A Ta LA EAE D i 94 Configuring the Boot Drive a aa aaa a 94 DisketteDrive 2 20 2020 20200000 0000000000 94 Removing a Diskette Drive 0 94 Installing a DisketteDrive 95 Front Panel DriveInserts 2 20 20 202022202222 2 2044 96 Removing the Front Panel Drive Inserts 96 Installing the Front Panel Drive Inserts 2 97 5 25 Inch Drives 98 Installing a 5 25 Inch Drive 00 98 Contents Hard Drives ga RI Bie eee A er end Beare fi 104 General Installation Guidelines 2 2 a aaa 104 Installing and Removing SATA Hard Drives 2 2 2 104 Installing and Removing Hot Plug SCSI Hard Drives 2 111 Installing a RAID Controller Card 114 Getting Help Technical Assistance 0 117 Online Services 2 a a 117 AutoTech Service 200202020002 200000004 118 Automated Order Status Service 118 Technical SupportService 2 04 119 Dell Enterprise Training and Certification 2 2 202 119 Problems With Your Order 119 Product Information aaa a 119 Returning Items for Warranty RepairorCredit 119 Before You Call 120 Contacting Dell 1 122
86. ion for cach SCSI drive for information on setting the appropriate SCSI ID number K NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that drives be attached to the cable in order by ID number Installing Drives 93 www dell com support dell com 94 Device Termination SCSI logic requires that termination be enabled for the two drives at opposite ends of the SCSI chain and disabled for all drives in between For internal SCSI drives termination is configured automatically See the documentation provided with any optional SCSI drive you purchase for information on disabling termination Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program See Using the System Setup Program in your User s Guide To boot the system from a hard drive or drive array the drive s must be connected to the appropriate controller To boot from a single SATA hard drive the master drive drive 0 must be connected to the primary SATA 0 connector on the system board To identify system board connectors see Figure A 3 e To boot from a single SCSI hard drive the drive must be connected to the SCSI controller card See the documentation that accompanied the controller card e To boot from a SATA or SCSI RAID array the drive must be connected to the RAID controller card See the documentation that accompanied the controller
87. ional Access Code 005 Country Code 65 Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Technical Support Customer Care Sales Fax Switchboard 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 134 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail
88. l free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 138 Getting Help Jumpers Switches and Connectors This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system Jumpers A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board When reconfiguring the system you may need to change jumper settings on circuit boards or drives Jumpers Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example Jumpers A CAUTION Ensure that the system is turned off before you change a jumper setting Otherwise damage to the system or unpredictable
89. l output 4 DTR O Data terminal ready 5 GND N A Signal ground 6 DSR I Data set ready 7 RTS O Request to send 8 CTS I Clear to send 9 RI I Ring indicator Shell N A N A Chassis ground Parallel Connector The integrated parallel connector intended primarily for use by printers that require data in parallel format uses a 25 pin D subminiature connector on the system s back panel The default designation of the system s parallel connector is LPT 1 If you add an expansion card containing a parallel connector configured as LPT IRQ7 I O address 378h use the System Setup program to remap the integrated parallel connector See Using the System Setup Program in the User s Guide Figure B 3 illustrates the pin numbers for the parallel connector and Table B 3 defines the pin assignments for the connector Figure B 3 Parallel Connector Pin Numbers 13 1 0000000000t g O 25 14 1 0 Ports and Connectors 147 www dell com support dell com Table B 3 Parallel Connector Pin Assignments Pin Signal 1 0 Definition l STB I O Strobe 2 PDO YO Printer data bit 0 3 PDI I O Printer data bit 1 4 PD2 VO Printer data bit 2 5 PD3 VO Printer data bit 3 6 PD4 VO Printer data bit 4 7 PD5 VO Printer data bit 5 8 PD6 YO Printer data bit 6 9 PD7 YO Printer data bit 7 10 ACK I Acknowledge 11 BUSY I Busy 12 PE I Paper end 13 SLCT I Select 14 AFD O Automatic feed 15 ERR I Error 16 INIT O Initialize printer 17 SLIN
90. lly but the problem persists see Troubleshooting a Serial I O Device Troubleshooting a Serial 1 0 Device Problem e Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable See Getting Help Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help If the problem persists sce Getting Help Troubleshooting a USB Device Problem System message indicates a problem with a USB device e Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Tum on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help 5 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable See Getting Help 44 Troubleshooting
91. located resource System configuration data has been ignored Check the System Setup configuration settings See Using the System Setup Program in the User s Guide Invalid SCSI configuration SCSI cable detected on connector SCSIB of the SCSI backplane daughter card not present A SCSI cable is connected to the channel B connector on the SCSI backplane board SCSI backplane daughter card is not installed This message is not applicable to this system Keyboard controller failure Keyboard clock line failure Keyboard data line failure Keyboard failure Keyboard stuck key failure Faulty keyboard controller faulty system board Loose or improperly connected keyboard cable faulty keyboard faulty keyboard controller See Getting Help See Troubleshooting the Keyboard in Troubleshooting Your System Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory high address line failure at start address to end address Memory high data line failure at start address to end address Memory odd even logic failure at start address to end address Memory write read failure at address read value expecting value 24 Faulty or improperly installed memory modules Indicators Codes and Messages See Troubleshooting System Memory in Troubleshooting Your System
92. n off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the front panel inserts for the empty external drive bay See Removing the Front Panel Drive Inserts If your system is configured as a tower lay the system on its right side If the drive was supplied with a controller card install the controller card in an expansion slot See Installing an Expansion Card in Installing System Options Slide the drive into the external drive bay Install the screws that secure the drive in the drive bay See Figure 7 3 Installing Drives Figure 7 3 Installing a 5 25 Inch Drive screws 2 9 Pi power cable externally accessible drive bay Y CS ie cable 5 25 inch drive da PS 8 Connect a DC power cable connector to the drive s power input connector See Figure 7 3 9 Ifyou are connecting the drive to a controller card proceed to step 10 If you are connecting the interface cable to a system board connector a Remove the baffle back fan assembly See Removing the Baffle Back Fan Assembly b Press and hold the expansion card guide release tab and remove the expansion card guide See Figure 6 1 c Remove the four drive bay screws and slide the drive bay forward to access the drive cable retainer Installing Drives 99 www dell com support dell com 100 NOTICE Cables not installed into the drive cable retainer may block air flow an
93. n the system See Removing an Expansion Card in Installing System Options 10 Close the system See Closing the System 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 12 Run the appropriate online diagnostic test If the tests fail see Getting Help 13 For each expansion card you removed in step 9 perform the following steps a Tur off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Reinstall one of the expansion cards d Close the system See Closing the System e Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting the Microprocessors Problem e Error message indicates a processor problem e A heat sink is not installed for each processor Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Turn off the system and attached peripherals and disconnect
94. nal Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the power supply SCSI Hard Drive Indicator Codes Each SCSI hard drive carrier has two indicators a busy indicator and a status indicator See Figure 2 7 The indicators provide information on the status of the respective SCSI hard drive K NOTE Hard drive indicator codes are not available on SATA hard drives Indicators Codes and Messages Figure 2 7 SCSI Hard Drive Indicators green drive activity indicator EE drive status indicator ST green and amber Table 2 6 lists the drive status indicator codes Different codes display as drive events occur in the system For example in the event of a hard drive failure the drive fail code appears After the drive is selected for removal the preparing for removal code appears After the replacement drive is installed the preparing for operation drive online code appears The drive busy indicator signifies whether the hard drive is active on the SCSI bus The indicator is controlled by the hard drive Table 2 6 SCSI Hard Drive Status Indicator Codes Drive Status Indicator Indicator Code Drive bay empty Off Drive being prepared for operation Steady green drive online Drive being identified or prepared for Blinks green three times per second at equal intervals removal
95. nd before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see Finding Software Solutions and the documentation that accompanied the operating system or application Indicators Codes and Messages 31 www dell com support dell com 32 Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Indicators Codes and Messages Finding Software Solutions Software problems can be caused by e Improper installation or configuration of an application e Application conflicts Input errors e Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufactur
96. ndle See Figure 7 13 NOTICE Do not insert a hard drive carrier and attempt to lock its handle next to a partially installed carrier Doing so can damage the partially installed carrier s shield spring and make it unusable Ensure that the adjacent drive carrier is fully installed Installing Drives 113 www dell com support dell com 114 Insert the hard drive carrier into the drive bay See Figure 7 13 Close the hard drive carrier handle to lock it in place Replace the bezel See Installing the Bezel in Troubleshooting Your System Install any required SCSI device drivers Nn U a WwW If the hard drive is new run the SCSI controllers tests and the hard drive tests in the system diagnostics See Running System Diagnostics Installing a RAID Controller Card Follow this general procedure when installing a RAID controller card For specific instructions see the documentation supplied with the card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation that accompanied the
97. ne service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Table 2 8 System Messages Message Causes Corrective Actions Address mark not found Faulty CD diskette drive subsystem or See Troubleshooting a Diskette Drive hard drive subsystem faulty system Troubleshooting a CD Drive board Troubleshooting SCSI Hard Drives and Troubleshooting SATA Hard Drives in Troubleshooting Your System 20 Indicators Codes and Messages Table 2 8 System Messages continued Message Causes Corrective Actions Alert Current configuration does not support redundant memory Redundant memory is disabled Memory modules installed are not the same type and size in all banks faulty memory module s This message is not applicable to this system Amount of available memory limited to 256 MB OS Install Mode is enabled in the System Setup program Disable OS Install Mode in the System Setup program See Using the System Setup program in the User s Guide Auxiliary device failure Loose or improperly connected mouse or keyboard cable faulty mouse or keyboard See Troubleshooting the Mouse and Troubleshooting the Keyboard in Troubleshooting Your System BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If problem persists
98. nected to the expansion expansion card cards If the problem persists see Troubleshooting Expansion Cards in Troubleshooting Your System Indicators Codes and Messages 25 www dell com support dell com Table 2 8 System Messages continued Message Causes Corrective Actions PCIe Degraded Link Width Error Embedded Bus nn Dev nn Funcn Expected Link Width is n Actual Link Width is n PCIe Error Degraded Link Width Slot n Expected Link Width is n Actual Link Width is n Faulty PCIe controller faulty system board Faulty or improperly installed PCle card in the specified slot number See Getting Help Reseat the PCle card in the specified slot number See Expansion Cards If the problem persists see Getting Help PCIe Training Error Embedded Bus nn Dev nn Funcn PCIe Training Error Slot n Faulty PCIe controller faulty system board Faulty or improperly installed PCle card in the specified slot number See Getting Help Reseat the PCle card in the specified slot number See Expansion Cards If the problem persists see Getting Help Plug amp Play Configuration Error Embedded xxx Plug amp Play Configuration Error PCI MN Error encountered in initializing PCI device faulty system board Error encountered in initializing PCI adapter Install the NVRAM_CLR jumper and reboot the system See Figure A 2 for jumper locati
99. ng SATA Configuration Information The SATA subsystem provides two SATA channels See Figure A 3 for the locations of the system board SATA connectors Each SATA channel can support one non hot plug SATA hard drive Each 7 pin SATA hard drive cable connects directly between the system board SATA connector and the SATA hard drive The SATA hard drive that is connected to the system board SATA 0 connector is designated as the primary SATA hard drive and the SATA hard drive that is connected to the SATA 1 connector is the secondary hard drive SCSI Configuration Information Although SCSI drives are installed in essentially the same way as other drives their configuration requirements are different To install and configure a SCSI drive follow the guidelines in the following subsections SCSI Interface Cables SCSI interface connectors are keyed for correct insertion Keying ensures that the pin 1 wire in the cable connects to pin in the connectors on both ends When you disconnect an interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable SCSI ID Numbers Each drive attached to a SCSI controller must have a unique SCSI ID number from 0 to 15 e The SCSI hard drive from which the system boots is configured as SCSI ID 0 e A SCSI tape drive is typically configured as SCSI ID 6 e Ifyou install optional SCSI half height drives or change your SCSI configuration see the documentat
100. ng Your System 16 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 17 Open the system See Opening the System 18 Reinstall one of the expansion cards you removed in step 12 See Installing an Expansion Card in Installing System Options 19 Close the system See Closing the System 20 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 21 Run the appropriate online diagnostic test to see whether the diskette drive works correctly 22 Repeat step 16 through step 22 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help Troubleshooting a CD Drive Problem e System cannot read data from a CD in an IDE or SCSI CD drive e CD drive indicator does not blink during boot Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different CD that you know works properly 2 Enter the System Setup program and ensure that the drive s IDE or SCSI controller is enabled See Usin
101. nly registered ECC DDR Il memory modules The memory module sockets are arranged in three banks on two channels A and B The memory module banks are identified as follows e Bank 1 DIMMI A and DIMMI B e Bank 2 DIMM2 A and DIMM2_B Bank 3 DIMM3 A and DIMM3_B Installing System Options General Memory Module Installation Guidelines e If only one memory module is installed it must be a 256 MB module installed in socket DIMM 1A e If two or more memory modules are installed they must be installed in pairs of matched memory size speed and technology e Install memory modules in order of decreasing capacity beginning with bank 1 then bank 2 and then bank 3 e The system supports both single ranked and dual ranked memory modules Memory modules marked with a 1R are single ranked and modules marked with a 2R are dual ranked e Ifyou install both single ranked and dual ranked memory modules the dual ranked memory modules must be installed in bank 1 regardless of capacity Z NOTE Dual rank memory modules with less capacity take precedence over single ranked memory modules with greater capacity e Dual ranked memory modules are not supported in bank 3 Table 6 1 and Table 6 2 show examples of different memory configurations Table 6 2 lists the various allowable combinations of single and dual ranked memory modules Table 6 1 Sample Memory Configurations Total Memory DIMM_1A DIMM_1B DIMM_2A DIMM_2B DIMM_3A DIMM_
102. nnels Press Y to confirm the change press any other key to cancel Type of controller has changed since previous system boot This message is not applicable to this system Warning Firmware is out of date please update 28 Firmware error Indicators Codes and Messages Update the firmware See Getting Help Table 2 8 System Messages continued Message Causes Corrective Actions Warning No microcode update loaded for processor X BIOS error Update the BIOS firmware See Getting Help Write fault Write fault on selected drive Faulty diskette CD diskette drive assembly hard drive or hard drive subsystem See Troubleshooting a Diskette Drive Troubleshooting a CD Drive Troubleshooting SCSI Hard Drives and Troubleshooting SATA Hard Drives in Troubleshooting Your System NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the Users Guide System Beep Codes If an error that cannot be reported on the screen occurs during POST the system may emit a series of beeps that identifies the problem K NOTE If the system boots without a keyboard mouse or monitor attached the system does not issue beep codes related to those peripherals If a beep code is emitted write down the series of beeps and then look it up in Table 2 9 If you are unable to resolve the problem by looking up the meaning of the beep code
103. not resolved see the documentation for the tape drive for additional troubleshooting instructions 13 If you cannot resolve the problem see Getting Help for information on obtaining technical assistance Troubleshooting SCSI Hard Drives Troubleshooting a SCSI Hard Drive System With a SCSI Backplane Problem e Device driver error Hard drive not recognized by the system Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTICE This procedure can destroy data stored on the hard drive Before you continue back up all files on the hard drive 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics For information about testing the controller see the SCSI or RAID controller s documentation If the tests fail continue to the next step 2 Ifthe integrated SCSI host adapter controls the SCSI hard drives restart the system and press lt Ctrl gt lt a gt to enter the SCSI configuration utility program Z NOTE If your system has an optional RAID controller card installed restart the system and press
104. ns 73 www dell com support dell com 74 Redundant Power Supplies The optional redundant power supplies are accessible from the back panel Removing a Redundant Power Supply A CAUTION To prevent risk of personal injury from electrical shock do not reach into an empty power supply bay NOTICE The power supplies are hot pluggable The system requires one power supply to be installed for the system to operate normally The system is in the redundant mode when two power supplies are installed Remove and replace only one power supply at a time in a system that is powered on Disconnect the power cord from the power supply 2 Press the spring tab that secures the power supply handle and then pull the handle outward to release the power supply See Figure 6 2 3 Slide the power supply out of the chassis Installing a Redundant Power Supply 1 Slide the power supply into the chassis 2 When the power supply is fully inserted rotate the power supply handle inward to lock the power supply in place The power supply does not function until the handle is fully closed 3 Plug the power cable into the power supply ensuring that the cable passes through the power cable strain relief loop K NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power on indicator turns green to signify that the power supply is functioning p
105. ns and Connectors Indicator Button Icon Description or Connector Blue system status The blue system status indicator lights up during indicator normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the blue system status indicator to flash to identify a particular system Amber system status The amber system status indicator flashes when the indicator system needs attention due to a problem with power supplies fans system temperature or SCSI hard drives NOTE If the system is connected to AC power and an error has been detected the amber system status indicator flashes regardless of whether the system has been powered on Indicators Codes and Messages 13 www dell com support dell com 14 Table 2 2 Front Panel LED Indicators Buttons and Connectors continued Indicator Button Icon or Connector Description Power on indicator The power on indicator lights when the system power is on The power on indicator blinks when power is available to the system but the system is not powered on The power button controls the DC power supply output to the system NOTE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system performs a graceful shutdown before the power is turned off If the system is not running an ACPI compliant
106. nt exceeded enabled in the System Setup program cards See Using the System Setup Program in the User s Guide Gate A20 failure Faulty keyboard controller faulty See Getting Help system board Hard disk controller Incorrect configuration settings in Run the System Setup program to failure System Setup program improperly correct the drive type See Using the ele ie installed hard drive or loose interface System Setup Program in the User s or power cable faulty hard drive Guide If the problem persists see controller subsystem Troubleshooting SCSI Hard Drives and Troubleshooting SATA Hard Drives in Troubleshooting Your System I O parity interrupt at Faulty or improperly installed See Troubleshooting Expansion Cards address expansion card in Troubleshooting Your System Invalid configuration Incorrect configuration settings in Check the System Setup configuration information please run System Setup program settings See Using the System Setup SETUP program NVRAM_CLR jumper is installed Program in the User s Guide Remove faulty system battery the NVRAM_CLR jumper See Figure A 2 for jumper location If the problem persists see Troubleshooting the System Battery in Troubleshooting Your System Indicators Codes and Messages 23 www dell com support dell com Table 2 8 System Messages continued Message Causes Corrective Actions Invalid NVRAM configuration re al
107. nt of the system Place the control panel and chassis intrusion switch cables in the cable retainer clip remove the cable slack between the clip and the control panel and then close the clip See Figure 6 8 If you removed a 5 25 inch drive in step 4 of the previous procedure reinstall the drive If you removed the chassis drive insert in step 4 of the previous procedure reinstall the insert See Installing the Front Panel Drive Inserts and Installing a 5 25 Inch Drive in Troubleshooting Your System If the system is a tower stand the system upright Close the system See Closing the System in Troubleshooting Your System Reinstall the bezel See Installing the Bezel in Troubleshooting Your System Installing System Options 89 www dell com support dell com 90 Installing System Options Installing Drives Your system supports the following drive configurations e Up to two non hot plug SATA hard drives when the hard drives are connected to the system board SATA controllers e Up to six non hot plug SATA hard drives when the hard drives are connected to an optional SATA controller card e Up to six optional hot plug ready SCSI hard drives when the optional SCSI hard drive cage is installed K NOTE SCSI hot plug functionality is available only when SCSI RAID is used See the SCSI RAID controller s documentation to verify that its configuration supports hot plug SCSI hard drives Connecting Drives In
108. ocedure to install the remaining memory modules See Table 6 1 and Table 6 2 for sample memory configurations Reinstall the baffle back fan assembly See Installing the Baffle Back Fan Assembly Close the system See Closing the System in Troubleshooting Your System Optional Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 11 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running System Diagnostics Installing System Options 81 www dell com support dell com 82 Removing Memory Modules A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Remove the
109. ocessor If any of the pins on the processor appear bent sce Getting Help Align the pin l corner of the processor with the pin 1 corner of the ZIF socket See Figure 6 6 NOTE Identifying the pin 1 corners is critical to positioning the processor correctly Identify the pin 1 corner of the processor by locating the tiny gold triangle on one corner of the processor Place this corner in the same corner of the ZIF socket identified by a corresponding triangle Install the processor in the socket NOTICE Positioning the processor incorrectly can permanently damage the processor and the system when you turn it on When placing the processor in the socket be sure that all of the pins on the processor enter the corresponding holes Be careful not to bend the pins a If the release lever on the processor socket is not positioned all the way up move it to that position b With the pin 1 corners of the processor and socket aligned set the processor lightly in the socket making sure all pins are matched with the correct holes in the socket Because the system uses a ZIF processor socket do not use force which could bend the pins if the processor is misaligned When the processor is positioned correctly it drops down into the socket with minimal pressure c When the processor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the processor Install the heat sink a Using
110. ocumentation for your operating system and the expansion card Problem e Error message indicates a problem with an expansion card e Expansion card performs incorrectly or not at all Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card in Installing System Options Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step 7 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 8 Open the system See Opening the System Troubleshooting Your System 67 www dell com support dell com 9 Remove all expansion cards installed i
111. om be fr emaildell 1 800 534 3066 City Code 2 Technical Support 02 481 92 88 Customer Care 02 481 91 19 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Tech Support Fax Customer Care Fax Sales 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Country Code 673 Customer Technical Support Penang Malaysia Customer Service Penang Malaysia Transaction Sales Penang Malaysia 604 633 4966 604 633 4949 604 633 4955 Getting Help 123 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Canada North York Ontario Online Order Status www dell ca ostatus International Access Code 011 AutoTech automated technical support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Suppor
112. on If the problem persists see Troubleshooting Expansion Cards in Troubleshooting Your System Primary backplane is not present 26 Faulty or improperly installed SCSI backplane board Indicators Codes and Messages This message is not applicable to this system Table 2 8 System Messages continued Message Causes Corrective Actions Processor n internal error Processor bus parity error Processor in socket 1 not installed Faulty microprocessor faulty system board No microprocessor installed in primary microprocessor socket See Troubleshooting the Microprocessors in Troubleshooting Your System Install a microprocessor in the primary microprocessor socket See Processors in Installing System Options Remote access controller error Remote access controller is not present Embedded remote access memory may be temporarily corrupted This message is not applicable to this system SCSI cable not present on connector A or B of the primary backplane SCSI cable is loose improperly connected or faulty This message is not applicable to this system Shutdown failure Shutdown test failure See Troubleshooting System Memory in Troubleshooting Your System Spare bank enabled Memory spare bank enabled This message is not applicable to this system System backplane error Faulty or improperly installed SCSI backplane board Thi
113. on the controller card For information about configuring the SATA controller see the documentation that came with the SATA controller Installing Drives Figure 7 9 Connecting SATA Hard Drives to the Integrated SATA Controller SATA 0 connector SATA 1 connector SATA hard drives 2 SATA interface cables Installing Drives 109 www dell com support dell com 110 Figure 7 10 Connecting SATA Hard Drives to an Optional SATA Controller Card SATA hard drives 6 SATA interface cable 12 13 14 15 16 17 18 19 20 SATA RAID controller card Connect all power cables and interface cables to the other hard drives in the drive bay Ensure that all cables are firmly connected and arranged so that they will not catch on the computer covers or block airflow inside the system If you removed the baffle back fan assembly in step 11 replace the assembly now See Installing the Baffle Back Fan Assembly in Troubleshooting Your System Route the SATA interface cable through the SATA cable routing clips on the outside of the baffle back fan assembly See Figure 5 1 If your system is configured as a tower stand the system upright Close the system See Closing the System in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can c
114. ons Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 044 044 044 044 044 044 044 044 044 044 556 3468 556 3490 556 3801 556 4240 556 1465 556 3433 556 3430 556 1469 556 3469 556 1760 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard toll free 080 200 3800 toll free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000 130 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Country Code 352 Technical Support Brussels Belgium 3420808075 Home Sm
115. ooting a SCSI Hard Drive System With a SCSI Backplane 63 Troubleshooting SATA Hard Drives 2 2 2 22 2 64 Troubleshooting a SATA Hard Drive 2 20 64 Troubleshooting a SATA Hard Drive in a RAID Configuration 65 Troubleshooting a RAID Controller Card 2 2 2 2 22 66 Troubleshooting Expansion Cards 67 Troubleshooting the Microprocessors 68 Installing System Options SystemFans 2 0 020 000 0000 ee 71 Removing the Front System Fan 2 000 71 Installing the Front System Fan 72 Redundant Power Supplies 2 74 Removing a Redundant Power Supply 74 Installing a Redundant Power Supply 2 22 74 Expansion Cards 2 2 2 2 00022 a 75 InstallinganExpansionCard 0 76 Contents 5 6 Removing an Expansion Card TI System Memory aaa a 78 General Memory Module Installation Guidelines a 79 Installing Memory Modules 80 Removing Memory Modules 82 Processors 4 0 155 ee AM e Re Lal ee ae 82 System Battery aaa 86 Replacing the System Battery 0 86 Control Panel yia a ye e e a 87 Removing the Control Panel aa a aaa 87 Installing the Control Panel 88 Installing Drives Connecting Drives 0 91 Interface Cables 0 000 91 Drive Cable Configurations 0 00 91 DC Power Cables 0 0 0 92 IDE Configuration Informat
116. operating system the power is turned off immediately after the power button is pressed System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the blue system status indicator on the front and back blinks until one of the buttons is pushed again USB connectors Connects USB 2 0 compliant devices to the system NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip NOTE Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Indicators Codes and Messages Figure 2 3 System With SATA Hard Drives up to six SATA hard CD drive or optional data only drives behind faceplate DVD or combination drive _ is ny rox e e i ii e i i E _ _ gt A aa lt peripheral bay diskette drive Figure 2 4 System With SCSI Hard Drives up to six SCSI CD drive or optional data only hard drives DVD or combination drive diskette drive peripheral bay Indicators Codes and Messages 15 www dell com support dell com Back Panel Indicators and
117. ot covered by your warranty Read and follow the safety instructions that came with the product K NOTE A RAC expansion card must be installed in expansion card slot 4 See Figure A 3 to locate the correct expansion card slot 1 Unpack the expansion card and prepare it for installation For instructions see the documentation that accompanied the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Remove the filler bracket from the expansion slot cou sa W Install the expansion card a Position the expansion card so that the card edge connector aligns with the expansion card connector on the system board If the card is a full length card insert its front edge into the expansion card guide See Figure 6 3 b Insert the card edge connector firmly into the expansion card connector until the card is fully seated c Install the screw that secures the expansion card bracket to the back panel 7 Connect any cables that should be attached to the card See the documentation that accompanied the card for information about its cable connections 8 Close the system See Closing the System in Troubleshooting Your System 9 Reconnect the system to its electrical outlet and turn the system on including any attach
118. ottom of the screen The first line lists the menu options that you can select press the left or right arrow key to highlight an option The second line provides information about the highlighted option For more information about a device group or device highlight the Help option and press lt Enter gt Press lt Esc gt to return to the previous screen Running System Diagnostics 39 www dell com support dell com 40 Error Messages When you run a system diagnostics test you may receive an error message during testing Record the message on a copy of the Diagnostics Checklist For a copy of the Diagnostics Checklist and instructions for obtaining technical assistance see Getting Help Running System Diagnostics Troubleshooting Your System Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the produc
119. our receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTION Before servicing any components inside your computer see your Product Information Guide for important safety information Getting Help Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed
120. partition the hard drive See the operating system documentation 9 If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting SATA Hard Drives Troubleshooting a SATA Hard Drive Problem e Faulty hard drive Damaged or improperly connected hard drive cables Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive K NOTE If the hard drive is used in a RAID configuration see Troubleshooting a SATA Hard Drive in a RAID Configuration Troubleshooting Your System 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Enter the System Setup program and verify that the system is configured correctly See Using the System Setup Program in your User s Guide 3 Tum off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening the System Ensure that
121. pe and do not exceed the maximum length See Network Cable Requirements in your User s Guide Troubleshooting Your System 45 www dell com support dell com 46 Responding to a Systems Management Software Alert Message Systems management software monitors critical system voltages and temperatures fans and hard drives in the system Alert messages appear in the Alert Log window For information about the Alert Log window see the systems management software documentation Inside the System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 5 1 shows an interior view of the system Troubleshooting Your System Figure 5 1 Inside the System SCSI cable routing clips 2 SATA cable routing clips 2 expansion card connectors 6 baffle back fan assembly le expansion card guide microprocessors with heat sink 2 front system fan optional hot plug ready 9 Rae LY gt g 24 SCSI hard drive CS I SR bl RRS optional redundant power supplies 2 optional hot plug ready SCSI hard drive bays 6 external drive bays 2 diskette drive
122. rals Assign a new system and or setup password To assign a new password using the System Setup program see Using the System Setup Program in your User s Guide Jumpers Switches and Connectors 143 www dell com support dell com 144 Jumpers Switches and Connectors 1 0 Ports and Connectors 1 0 Connectors I O connectors are the gateways that the system uses to communicate with external devices such as a keyboard mouse printer or monitor This section describes the various connectors on your system If you reconfigure the hardware connected to the system you may also need the pin number and signal information for these connectors Figure B 1 illustrates the connectors on the system Figure B 1 1 0 Connectors PS 2 mouse connector parallel connector NIC connector USB connectors 2 4 COCCCCCOCCCOO COCCCCCCCOCO COCCO LAN OR KE PS 2 stor D BEJ CCC connector Y indicat status A indicators serial connector video connector system status indicator connector system identification button I O Ports and Connectors 145 www dell com support dell com 146 Table B 1 shows the icons used to label the connectors on the system Table B 1 1 0 Connector Icons Icon Connector 10101 Serial connector Parallel connector Mouse connector Keyboard connector AJ Video connector lt USB connector ao NIC connector Serial Connector S
123. rance Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155947100 0155947100 0155947101 Getting Help I 127 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Germany Langen Website support euro dell com International Access Code 00 E mail tech_support_central_europe dell com Country Code 49 Technical Support 06103 766 7200 City Code 6103 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Customer Care 06103 766 9555 Switchboard 06103 766 7000 Greece Website support euro dell com International Access Code 00 E mail support euro dell com gr en emaildell Country Code 30 Technical Support 080044149518 Gold Technical Support 08844140083 Switchboard 2108129800 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 E mail ap_support dell com Country Cod
124. re documentation Ensure that the tape drive s interface DC power cable is connected to the tape drive and SCSI controller card Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening the System Ensure that the SCSI controller card is firmly seated in its connector See Installing an Expansion Card in Installing System Options Close the system See Closing the System Troubleshooting Your System 11 Reconnect the system to the electrical outlet and turn on the system including attached peripherals 12 If the problem is
125. ress x8 lane expansion card slot PC 32 bit 33 MHz expansion card slot PCI X 100 MHz expansion card slot PCI X 100 MHz expansion card slot Power board distribution connector Microprocessors 2 System board power connectors 2 Remote access control connector SCSI controller connector SATA connectors 2 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the User s Guide Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program in your User s Guide The password jumper enables these password features or disables them and clears any password s currently in use Jumpers Switches and Connectors A A A 10 11 12 13 CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your Product Information Guide CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the pro
126. roperly See Figure 2 4 Installing System Options Figure 6 2 Removing and Installing an Optional Redundant Power Supply power supply ZX power supply handle spring tab Expansion Cards The system includes six expansion slots configured as follows e Slot lis PCI 64 bit 66 MHz 3 3 V e Slot 2 is PCI Express x4 lane 3 3 V e Slot 3 is PCI Express x8 lane 3 3 V e Slot 4 is PCI 32 bit 33 MHz 5 V Slots 5 and 6 are PCI X 64 bit 100 MHz 3 3 V NOTE Although the PCle x4 lane expansion slot is physically a PCle x8 connector it functions only as a PCle x4 lane slot NOTE The PCI and PCI X slots can accommodate slower rated expansion cards of the same type NOTE The PCle slots do not accommodate PCI X or PCI cards and the PCI X and PCI slots do not accommodate PCle cards Installing System Options 75 www dell com support dell com 76 Slots 2 3 4 and 5 can accommodate full length cards Slot 6 can accommodate a full length card if the integrated SCSI connector is not used Slot 1 accommodates only half length cards To identify expansion card slots see Figure A 3 Installing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is n
127. rs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist e Ambient temperature is too high e External airflow is obstructed e Cables inside the system obstruct airflow e An individual cooling fan has failed See Troubleshooting a Fan Troubleshooting a Fan Problem System status indicator is amber e Systems management software issues a fan related error message Troubleshooting Your System 57 www dell com support dell com 58 Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet
128. s message is not applicable to this system System halted down Must power Wrong password entered too many times Information only The amount of system memory has changed Time of day clock stopped Memory has been added or removed or a memory module may be faulty Faulty battery If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory in Troubleshooting Your System See Troubleshooting the System Battery in Troubleshooting Your System Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Indicators Codes and Messages Check the Time and Date settings See Using the System Setup Program in the User s Guide If the problem persists replace the system battery See Replacing the System Battery in Installing System Options 27 www dell com support dell com Table 2 8 System Messages continued Message Causes Corrective Actions Timer chip counter 2 failed Faulty system board See Getting Help Unsupported CPU combination Unsupported CPU stepping detected Unsupported DIMM detected in the RAID DIMM slot Unsupported RAID key detected Utility partition not ava
129. shooting 44 V video connector 149 troubleshooting 42 156 Index Figures Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 6 1 Figure 6 2 Figure 6 3 Figure 6 4 Figure 6 5 Figure 6 6 Figure 6 7 Figure 6 8 Figure 7 1 Figure 7 2 Figure 7 3 Tower and Rack Mount Orientations 11 Front Panel Controls and Indicators 12 System With SATA Hard Drives 15 System With SCSI Hard Drives 15 Back Panel Features 16 Redundant Power Supply Indicators 18 SCSI Hard Drive Indicators 2 19 NIC Indicators aaa 20 Inside the System o aaa 47 Removing the Bezel 49 Rotating the Tower System Stabilizer Feet 50 Opening the System 51 Removing the Baffle Back Fan Assembly 53 Removing the Expansion Card Guide and Front System Fan o e cd ocea OR aw ee oo 73 Removing and Installing an Optional Redundant Power Supply 75 Removing and Installing an Expansion Card TI Installing and Removing a Memory Module 81 Installing and Removing the Heat Sink 83 Installing and Removing the Processor 84 Replacing the System Battery 87 Removing and Installing the Control Panel 88 Removing a Diskette Drive 95 Removing the Cha
130. shooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 2 5 for the back panel connectors on your system Troubleshooting the Video Subsystem Problem e Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully the problem is not related to video hardware See Finding Software Solutions If the tests fail see Getting Help Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard e Keyboard is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Press each key on the keyboard and examine the keyboard and its cable for signs of damage Troubleshooting Your System 3 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard See Getting Help If the problem is not resolved see Getting Help Troubleshooting the Mouse Problem System message in
131. ssis Drive Insert 97 Installing a 5 25 Inch Drive 2 2 99 Figure 7 4 Figure 7 5 Figure 7 6 Figure 7 7 Figure 7 8 Figure 7 9 Figure 7 10 Figure 7 11 Figure 7 12 Figure 7 13 Figure A 1 Figure A 2 Figure A 3 Figure B 1 Figure B 2 Figure B 3 Figure B 4 Figure B 5 Figure B 6 Figure B 7 Accessing the System Board Drive Connectors Connecting an IDE CD Drive and Optional IDE Tape Drive to the Integrated IDE Controller Connecting a SCSI Tape Drive to the Integrated SCSI Controller 0 00 Connecting a SCSI Tape Drive to a SCSI Controller Card Removing and Installing a SATA Hard Drive Connecting SATA Hard Drives to the Integrated SATA Controller 0 Connecting SATA Hard Drives to an Optional SATA Controller Card Hot Plug SCSI Hard Drives Connected to the Integrated SCSI Controller Hot Plug SCSI Hard Drives Connected to a RAID ControllerCard 2 2 Removing and Installing a Hot Plug Hard Drive Example Jumpers System Board Jumpers System Board Connectors VOConnectors 02 Serial Connector Pin Numbers Parallel Connector Pin Numbers Keyboard and Mouse Connector Pin Numbers Video Connector Pin Numbers USB Connector PinNumbers NIC Connector 0 100 Tables Table 2 1 Table 2 2 Table 2 3 Table 2 4
132. stallation Guidelines Use the following guidelines when installing hard drives e You should only use drives tested and approved for use in your system You may need to use different programs than those provided with the operating system to partition and format a hard drive See the hard drive s documentation for information on setting up the drive When you formata high capacity hard drive allow enough time for the formatting to be completed Long format times for these drives are normal For example a large drive can take over an hour to format Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure Installing and Removing SATA Hard Drives Removing a SATA Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turm off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Disconnect all power cables and interface cables
133. stem or software program documentation for troubleshooting information Input Errors Pressing a specific key or set of keys at the wrong time may produce unexpected results See the documentation that came with the software application to ensure that the values or characters you are entering are valid Ensure that your operating system is configured properly to run the application Remember that whenever you change the parameters of the operating system the changes can conflict with an application s operating requirements After you configure the operating system you may need to reinstall or reconfigure a software application so that it can run properly in its new environment Application Conflicts Some applications can leave unnecessary files or data behind after they are deleted from your system Device drivers can also create application errors If application errors occur see your application device driver or operating system documentation for troubleshooting information IRO Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 3 1 IRQ Assignment Defaults IRO Line Assignment IRO0 System timer IRQ1 Keyboard controller IRO2 Interrupt controller 1 to enable IRQ8 through IRO15 IRO3 Serial port 2 COM2 and COM4 IRO4 Serial port 1 COMI and COM3
134. t Start Up Routine Look and listen during the system s start up routine for the indications described in Table 5 1 Table 5 1 Start Up Routine Indications Look listen for Action An error message displayed on the monitor See System Messages in Indicators Codes and play J gt Messages A series of beeps emitted by the system See System Beep Codes in Indicators Codes and Messages Alert messages from the systems See the systems management software documentation management software The monitor s power indicator See Troubleshooting the Video Subsystem The keyboard indicators See Troubleshooting the Keyboard The USB diskette drive activity indicator See Troubleshooting a USB Device The USB CD drive activity indicator See Troubleshooting a USB Device The diskette drive activity indicator See Troubleshooting a Diskette Drive The CD drive activity indicator See Troubleshooting a CD Drive The hard drive activity indicator See Troubleshooting SCSI Hard Drives An unfamiliar constant scraping or grinding See Getting Help sound when you access a drive Troubleshooting Your System 41 www dell com support dell com 42 Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections Trouble
135. t med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales amp Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Sales Customer Support and Technical Support toll free 1230 020 4823 Country Code 56 City Code 2 124 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Tech Support website support dell com cn Tech Support E mail cn_support dell com Tech Support Fax Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs printers switches routers and so on Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporat
136. taining Technical Assistance 2 Indicators Codes and Messages Front Panel Indicators and Features 2 2 System Status Indicators Back Panel Indicators and Features PowerlndicatorCodes 2 2 SCSI Hard Drive Indicator Codes NIC Indicator Codes aaa aaa System Messages System Beep Codes Warning Messages Diagnostics Messages AlertMessages 3 Finding Software Solutions Before You Begin o Troubleshooting Errors andConflicts InputErrors 20 Application Conflicts 2 020002002 IROAssignmentConflicts 2 0 0202 4 Running System Diagnostics Using Server Administrator Diagnostics Contents 3 4 System Diagnostics Features 37 When to Use the System Diagnostics 2 20202 38 Running the System Diagnostics 2 2 38 From the Utility Partition 38 From the Diagnostics Diskettes 0 38 System Diagnostics Testing Options 38 Using the Advanced Testing Options 2 2 2 2 39 Error Messages 632 ne ali vl ETA Da 40 Troubleshooting Your System Safety First For You and YourSystem 41 Start Up Routine 2 0 41 Checking the Equipment 42 Troubleshooting External Connections 2 2 2 2 42 Troubleshooting
137. tation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your System Information Guide for additional information 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side See Figure A 3 to locate the system battery on the system board U a W N If necessary remove the expansion cards to access the battery socket See Removing an Expansion Card 6 Remove the system battery See Figure 6 7 You can pry the system battery out of its connector with your fingers or with a blunt nonconductive object such as a plastic screwdriver Install the new system battery with the side labeled facing up See Figure 6 7 If you removed expansion cards in step 4 replace them now See Installing an Expansion Card 9 Stand the system upright 10 Close the system See Closing the System in Troubleshooting Your System
138. tem Options 87 www dell com support dell com Open the system See Opening the System in Troubleshooting Your System If a 5 25 inch drive is installed in the peripheral drive bay remove it If that drive bay is empty remove the chassis drive insert that covers the opening of the empty bay See Removing the Front Panel Drive Inserts and Installing a 5 25 Inch Drive in Troubleshooting Your System Open the control panel chassis intrusion switch cable retainer clip located below the peripheral drive bay See Figure 6 8 Remove the three screws securing the control panel to the front of the system See Figure 6 8 Disconnect the control panel and chassis intrusion switch cables from the back of the control panel Figure 6 8 Removing and Installing the Control Panel control panel cable retainer clip Installing the Control Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Connect the control panel and chassis intrusion switch cables to the back of the control panel Installing System Options Replace the three screws to secure the control panel to the fro
139. terface Cables Most interface connectors are keyed for correct insertion When you disconnect an interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable Drive Cable Configurations Your system can accommodate many different drive configurations each with specific cable requirements Table 7 1 shows the cable requirements for common drive configurations Installing Drives 91 www dell com support dell com Table 7 1 Drive Cable Configuration Drives Required Cable Cable Connections IDE CD drive data only 40 pin IDE 1 drop cable IDE drive and IDE connector on system DVD drive or combination board drive See Figure 7 5 Up to two non hot plug 7 pin SATA bundled 2 drop SATA hard drives and SATA controllers on SATA hard drives See cable system board Figure 7 9 Up to six non hot plug 7 pin SATA bundled 6 drop SATA hard drives and SATA controller card SATA hard drives See cable Figure 7 10 Up to six hot plug ready 38 cm 15 inch or 63 cm 38 cm 15 inch cable to SCSI backplane SCSI hard drives See 25 inch 68 pin SCSI and SCSI connector on system board See Figure 7 11 and 1 drop cable Figure 7 11 Figure 7 12 unterminated or NOTE SCSI hot plug 63 cm 25 inch cable to SCSI backplane functionality is available only and RAID controller card See Figure 7 12 when SCSI RAID is used See the SCSI RAID controller s documentation to verify that
140. the RAID controller Problem e Error message indicates a RAID controller problem e RAID controller performs incorrectly or not at all Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System Troubleshooting Your System 4 Ensure that the controller card is firmly seated in its connector See Installing a RAID Controller Card in Installing System Options 5 Ensure that the appropriate cables are firmly connected to their corresponding connectors on the controller card Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see the RAID controller s documentation for more information on troubleshooting Troubleshooting Expansion Cards K NOTE When troubleshooting an expansion card see the d
141. the Video Subsystem 2 2 42 Troubleshooting the Keyboard 42 Troubleshooting the Mouse 4 43 Troubleshooting Basic 1 0 Functions 43 Troubleshooting a Serial 1 0 Device 2 2202 44 TroubleshootingaUSBDevice 2 202 44 TroubleshootingaNIC 2 2 20 202020 2 2 2 020200048 45 Responding to a Systems Management Software Alert Message 46 Inside the System o 46 Bezel baia ilo fi NAVI Oe ore ASIA La 49 Removing the Bezel i 49 Installing the Bezel 0 50 Stabilizing the Tower System 200000 50 System Cover 0 eee Leal ea 51 Opening the System 51 Closing the System 2 000 51 Contents Baffle Back FanAssembly 0 52 Removing the Baffle Back FanAssembly 53 Installing the Baffle Back FanAssembly 54 TroubleshootingaWetSystem 2 54 Troubleshooting a Damaged System 2 2 55 Troubleshooting the System Battery 2 55 Troubleshooting Power Supplies 56 Troubleshooting System Cooling Problems 57 Troubleshooting a Fan 57 Troubleshooting System Memory 58 Troubleshooting aDisketteDrive 0 60 Troubleshooting a CD Drive 2 22 2 20 4 61 Troubleshooting an External SCSI Tape Drive 62 Troubleshooting SCSI Hard Drives 63 Troublesh
142. ting procedure you may be required to change a jumper setting For more information see Jumpers Switches and Connectors Troubleshooting Your System Bezel The front bezel has status and attention indicators You must remove the bezel to open the system Removing the Bezel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Using the system key unlock the front bezel See Figure 5 2 Figure 5 2 Removing the Bezel keylock latch bezel 2 Slide the latch down and pull the right edge of the bezel away from the front panel See Figure 5 2 Pivot the bezel outward until it is at a right angle to the front panel Remove the bezel from the slots on the front panel Troubleshooting Your System 49 www dell com support dell com Installing the Bezel 1 Insert the two tabs on the inside left edge of the bezel into the corresponding slots on the system front panel and pivot the bezel inward to its closed position Z NOTE When closing the right side of the rack mount system s bezel hold the bezel s left side so that the inside bezel tabs remain properly en
143. ttached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Remove the bezel drive insert a From inside the bezel press the tabs at each end of the insert inward with your thumbs b Pull the insert out of the bezel 5 Remove the chassis drive insert a Press the tabs at each end of the insert inward See Figure 7 2 b Pull the insert out of the chassis Installing Drives Figure 7 2 Removing the Chassis Drive Insert tabs 2 chassis drive insert Installing the Front Panel Drive Inserts A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTICE You must install both inserts in an empty 5 25 inch drive bay to maintain Federal Communications Commission FCC certification of the system The inserts also help keep dust and dirt out of the system Install the chassis drive insert by sliding the insert into the chassis until the tabs on the side of the insert snap into place See Figure 7 2
144. ure 7 8 b Install the four screws that secure the drive in the drive bay There are two screws on each side of the drive cage that secure the drive Installing Drives 107 www dell com support dell com 108 9 Install the hard drive cage a With the side of the drive cage labeled Top facing toward the external drive bays slide the drive cage into the system See Figure 7 8 b Replace the four screws that secure the drive cage in the system 10 Connect a DC power cable connector to the drive s power input connector 11 Connect an interface cable connector to the drive s interface connector e Ifyou are installing one or two SATA hard drives and using the integrated SATA controller s connect the interface cable s between the drive s and the system board SATA connectors See Figure 7 9 Z NOTE The drive bays are labeled 0 through 5 and the two connector SATA interface cable connectors are labeled 0 and 1 Ensure that you match the connector numbers with the drive bay numbers and the appropriate SATA connector on the system board e Ifyou are installing up to six SATA hard drives and using an optional SATA controller card connect the interface cables to the drives and the controller card See Figure 7 10 K NOTE The drive bays and the six connector SATA interface cable connectors are labeled 0 through 5 Ensure that you match the connector numbers with the drive bay numbers and the appropriate SATA connector
145. ustomer Care Fax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Getting Help 129 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support Axim Technical Support outside of Japan Axim Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical instituti
146. vered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side Remove the baffle back fan assembly See Removing the Baffle Back Fan Assembly U sa W N Remove all full length expansion cards if installed See Removing an Expansion Card Installing System Options 71 www dell com support dell com 72 Remove the expansion card guide a Press and hold the expansion card guide release tab See Figure 6 1 b Pivot the guide assembly away from the fan assembly and lift the guide assembly away from the system Disconnect the fan power cable from the front fan connector on the system board To identify system board connectors see Figure A 3 Remove the front fan assembly a Press and hold the front fan release tab See Figure 6 1 b Pivot the fan assembly away from the chassis and remove the fan assembly from the system Installing the Front System Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform NU VU A troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that
147. vides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing Running System Diagnostics 37 www dell com support dell com 38 When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics can be run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage Server Assistant CD NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of
148. y only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the drive and controller card if applicable and prepare the drive for installation For instructions see the documentation that accompanied the drive Also see SATA Configuration Information for information on configuring the drive 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System If your system is configured as a tower lay the system on its right side If the drive was supplied with a controller card install the controller card in an expansion slot See Installing an Expansion Card in Installing System Options Disconnect all power cables and interface cables from the hard drives in the drive bays Remove the hard drive cage a Loosen the four Phillips head screws that secure the drive cage in the system See Figure 7 8 b Slide the drive cage out of the system 8 Install the drive in the drive bay a Slide the drive into the drive bay with the back of the drive toward the back of the drive cage See Fig

Dell PowerEdge 1800 Installation and Troubleshooting Guide

Contents

Download Pdf Manuals

Related Search

Related Contents