D-Link SHR-4XXX User's Manual
Contents
1. Ping statistics for 123 123 123 123 Packets Sent 4 Received 4 Lost 0 0 loss Approximate round trip times in milli seconds Minimum ims Maximum 3ms Average 1ms If the above IP matches the WAN IP address that you wrote down in step 2C this means TZO DDNS is pointing at the right address and the DDNS isn t the problem You should be able to connect just fine If not contact your DVR company and make sure your DVR viewing application contains DNS resolution If your IP address in the Ping matches your WAN IP you recently wrote down in 2C and yet your DVR viewing application cannot connect with the domain name but it CAN CONNECT with the IP this means your DVR application may not have DNS resolution You will have to use the IP address to connect by doing a PING verifying the IP and then using the IP returned from the Ping to connect If you see 0 0 0 0 Destination specified is invalid or Ping request could not find host from the PING results If you are Running TZO software This above means the TZO software is not running has been shut down or not installed setup yet If you are using TZO in a router This above means your router has not properly updated the TZO DDNS check the DDNS settings in the router and try rebooting the router 22 If you are Running TZO software This above means the TZO software is not running has been shut down or not installed setup yet or may have been set w2. 123 bytes 32 time 1ms TTL 64 Reply from 123 123 123 123 bytes 32 time 1ms TTL 64 Reply from 123 123 123 123 bytes 32 time 1ms TTL 64 Ping statistics for 123 123 123 123 20 Packets Sent 4 Received 4 Lost 0 0 loss Approximate round trip times in milli seconds Minimum ims Maximum 3ms Average 1ms Write this IP address down and continue with the steps below If you get UNKNOWN HOST you may not be using the right domain name may have spelled it wrong or your TZO Dynamic DNS subscription may have expired To check the expiration use your TZO Key to log into the TZO CONTROL PANEL at https controlpanel tzo com Once you log in you can see the EXPIRATION DATE in the main window If it s expired you can reorder the TZO service at the TZO website http www tzo com or by calling Toll Free at 877 433 6865 or outside the US and Canada at 978 433 6865 3 Verify the WAN IP address of the router This WAN IP will be the IP address that your cable or DSL modem uses to communicate with the rest of the Internet To do this log into the router and check the STATUS page Write this WAN IP address down 4 From any PC on the same internal network as the DVR launch a browser and go to http www mywanIP com Write down the IP address shown this is your External IP that your cable DSL modem hands to the router In this example we will use 123 123 123 123 as our IP The PING of the domain name should match step 3
3. B From any PC on the same internal network as the DVR launch a browser and go to http www mywanIP com C Write down the IP address shown this is your External IP that your cable DSL modem hands to the router In this example we will use 123 123 123 123 as our IP 21 D Make sure the TZO DDNS has been installed on either a PC at that location or in the router Note the domain name that you used In this example we use YourDVR tzo com E Leave that location as soon as possible so you can test the current IP You can also call a co worker or friend at a different location that DVR SMARTVIEWER Viewing application Using a different ISP if possible connect to the Internet and attempt to connect to the DVR using the WAN IP address written down in step C Success If yes try to connect with the Domain name you noted in step D above Success If not try to PING the domain name as shown below in Step 4 Step 3 Start a DOS prompt session at the prompt type A PING YourDVRName TZO COM where domain name is the domain name of your DVR in our example shown below we use YOURDVRName TZO COM C Documents and Settings Eric gt ping YourDVRName tzo com Pinging YourDVRName tzo com 123 123 123 123 with 32 bytes of data Reply from 123 123 123 123 bytes 32 time 3ms TTL 64 Reply from 123 123 123 123 bytes 32 time ims TTL 64 Reply from 123 123 123 123 bytes 32 time ims TTL 64 Reply from 123 123 123 123 bytes 32 time ims TTL 64
4. T7 Favorites ral w ee Address http 192 168 1 1 gt EJ co web assistant O Dr S aa T ee wee Tools Status Help Virtual Server Virtual Server is used to allow Internet users access to LAN services Enabled Disabled Name our ti CS C OC Private IP 192146810 Protocol Type Both Private Port 5000 6159 Public Port 5000 6159 Schedule Always C From Time foo z 00 iTo oo foo day Sun v to Sun z oO O Apply Cancel Help es Step 5 Check that your VIRTUAL SERVER LIST looks similar to the screenshot shown below Your VIRTUAL SERVER list will have many more services shown but you should make sure that the DVR and DVR2 services are listed as shown below and that the ports and IP s match exactly as shown in the screenshot or the DVR remote viewing may not work If it looks similar you have completed the port forwarding step and can now logout of the D Link closing your browser D Link DI 804H Web Configuration Microsoft Internet Explorer iol x Fie Edit View Favorites Tools Help ay Q xx a gt E a A p gt Search 5 Favorites O 63 wo Address http 192 168 1 1 Go web assistant Virtual Server List Name Private IP Protocol Schedule Both 554 F DYR 192 168 1 200 557 554 a always V DVR2 192 168 1 200 Both 8000 always 8159 8000 6159 Step 7 Optional Enabling Remote Administration in the router can be
5. a smart idea if you want to remotely administer the router to open ports change port forwarding configure the TZO Dynamic DNS and more If you do not enable remote administration you will have to login to the router locally IMPORTANT If you enable remote management be sure to set a different password other than the default password used in this document You can also change the remote management port to a custom port you select Avoid ports 554 557 and 8000 8159 since these are used by the DVR Under the TOOLS TAB scroll down to REMOTE MANAGEMENT and then setup the REMOTE MANAGEMENT features as shown in the screenshot below Using the D Link router you can only set a specific IP address to control from so there is some limitation in this router for remote management Remote Management Let administrator perform administration task from remote host Enabled Disabled IP Address specific IP only Port 8080 x O Ap Cancel Help CONNECTING THE DVR TO THE ROUTER AND ASSIGNING THE IP ADDRESS The first step in the whole process is to setup the DVR and the cameras Consult your DVR manual for setup details as explained at the beginning of this document Once the DVR is powered up and the cameras are setup you should then connect the DVR to the router using a standard RJ 45 ETHERNET cable Once you connect the DVR to the router you need to enter the menu of the DVR by following the exact steps below 1 On the Sa
6. try the domain name from a remote location r 2 0 for ProDVR SAMSUNG GTa SAMSUNG E SAMSUNG DIGITA SAMSUNG mead SAMSUNG DIGT SAMSUNG DIGT SAMSUNG pitta SAMSUNG DIGITA SAMSUNG pitta SAMSUNG pitta SAMSUNG icra SAMSUNG DIGT SAMSUNG DIGITa SAMSUNG oiea SAMSUNG DIGIT SAMSUNG DGT 10 Step 2 Once you click the SETUP as shown in the screenshot above you will see a screen similar to the one below Click on the SITE SETUP tab as shown Then click the NEW button in the lower left of this screen and continue to step 3 below 11 Step 3 Once you click the NEW button in the lower left as shown in step 2 you will see the NEW DVR dialog box Enter in the ADDRESS TYPE as STATIC IP The name should be INTERNAL and enter the IP address that you set the DVR to in this tutorial 192 168 1 200 Then enter the username admin should be selected and the default password of the DVR is 4321 or your DVR password and then click OK to add this site You then need to Click APPLY and then CLOSE again to get back to the main screen If you have changed the password or added other usernames you can use that username and password combination instead This example shows using the admin username and default password New DYR DYR Information Address Type tter o Name INTERNAL IPAddress 192 168 1 200 MAC Address foo foo foo foo foo foo Port No 554 555 556 557 H Login Information Admin C User Password kk
7. you want to use your DDNS account DDNS Disabled Enabled Provider TZO com Host Name YourDVR tzo com Username E mail YourEmail ISP Com Password Key Seeeeeseesessees 0 O O Apply Cancel Help D LINK PORT FORWARDING AND OTHER ROUTER CONFIGURATION IMPORTANT NOTE before you start on PORT FORWARDING and Port Blocking If DSL is being used for a broadband connection to your DVR check with your ISP to make sure that your DSL modem is in bridge mode to assure that there is no NAT server running on the DSL modem itself If this is the case you will have extreme difficulty in port forwarding and getting the DVR to work You can call your ISP and ask if your DSL modem can be configured for Bridge mode and allow your router to authenticate with the DSL signon routine instead of the DSL Modem Step 1 The first step is to log in to the router Log into the router by going to http 192 168 1 1 and using your username and password to log into the router default username and pw is admin blank Step 2 Once you log into the router Click the ADVANCED TAB in the top menu We need to add 2 sets of ports TCP Port 554 557 and UDP 8000 8159 to the Virtual server section in order to view the DVR remotely These ports are added to the server list in 2 separate processes as described below Step 3 In the list of Virtual Servers we will add ports 554 557 first then ports 8000 8159 in a second process In order to add a new ser
8. 1 255 255 255 000 192 166 001 001 IP ADDRESS 192 168 1 200 Subnet 255 255 255 0 Gateway 192 168 1 1 DNS 192 168 1 1 6 Once you have set the DVR to the IP settings above you need to scroll down to the OK button and press the ENTER button One you are back in the MENU SETUP the main setup menu you can press the MENU button to exit the setup CONNECTING TO YOUR SAMSUNG DVR AND VIEWING LIVE AND RECORDED VIDEO INTERNAL VIEWING ON THE SAME NETWORK Before you attempt to test the configuration from a remote location you should perform some tests internally on the same network where the DVR is located and attempt to connect to the DVR using the Samsung SMARTVIEWER software USING SMARTVIEWER REMOTE SOFTWARE TO CONNECT Using the SMARTVIEWER software that came with your DVR you can connect to the DVR by going to the INTERNAL IP address of the DVR Follow the steps below to connect with the SMARTVIEWER software Step 1 Run the SMARTVIEWER software The first step is to add the internal remote site for viewing the DVR Once the SMARTVIEWER software opens click in the lower right corner as shown in the screenshot shown below circled in red Doing this will enter the SETUP where you need to add the INTERNAL site IMPORTANT DO NOT USE the TZO Domain name when connecting internally in most cases the domain name WILL NOT WORK from the internal network Once you have tested the INTERNAL IP with success you can then
9. COM Try TZO for free gt Please choose a domain name for your free trial below gt Your trial domain name YOURDVR tz0 com We ll email you a key so you can activate your free trial When you receive your key please enter it into your device This will activate the TZO service Your Email Address Email YourlSP com We will not sell rent lease or in any other way share your email address with any other organization Create my free trial domain name C Once you have the TZO Key Domain name and Email address used written down or available from your email log into your router by going to http 192 168 1 1 and using your username and password to log into the router default username is admin and password is blank D Once you are logged into the router click the ADVANCED tab at the top Under the ADVANCED section select DDNS from the left hand menu blue buttons As shown in the screenshot below enable the TZO Dynamic DNS service and then input the Domain Name TZO Key Password and Email Address Username into the router DDNS setup Click Apply You now have setup the TZO DDNS properly This domain name is good for 30 days for testing After 30 days the TZO Dynamic DNS will expire You can purchase the TZO standard Dynamic DNS service for this domain name at http www tzo com order html before it expires When ordering use the email address you used when signing up Tools Status Help Use Dynamic DNS if
10. TZ0 gt RY The Reliable Dynamic DNS Service Using TZO COM Dynamic DNS and a D Link 804 HV router for Remote Viewing with your Samsung SHR 2XXX and SHR 4XXX Series DVR This document explains how to best setup a Samsung SHR series DVR using a Dynamic or Static IP connection and TZO COM Dynamic DNS This setup is based on a D Link 4 port wired router model 804 HV In this document you will learn how to e Login and setup the D Link 804 HV Router with the TZO Dynamic DNS service e Configure the D Link router to add services and open the ports needed for remote viewing and administration of your Samsung DVR TCP Port 554 557 and UDP 8000 8159 e Configure the IP address gateway and DNS of the DVR so it works with the D Link router e Connect to your Samsung DVR from any Windows based PC on the same network e Connect to your Samsung DVR from any REMOTE PC over the Internet using Smartviewer software e Troubleshooting your DVR if you are having trouble connecting Please Note The product names used in this document are for identification purposes only All trademarks and registered trademarks are the property of their respective owners BEFORE YOU BEGIN SETUP THE ROUTER AND DVR ACCORDING TO THE MANUAL Initial D Link router setup You should SETUP THE D LINK ROUTER for your Internet Connection according to the ISP and D Link Manual Make sure you can browse the Internet and use the Intern
11. UR SAMSUNG DVR AND VIEWING LIVE AND RECORDED VIDEO REMOTE VIEWING OVER THE INTERNET Using the SMARTVIEWER software that came with your DVR you can connect to the DVR by going to the TZO DOMAIN NAME of the DVR You first need to add the DOMAIN NAME to the Remote sites list in the SMARTVIEWER software before you can connect Follow the steps below to connect with the SMARTVIEWER software from a remote location Step 1 Run the SMARTVIEWER software The first step is to add the internal remote site for viewing the DVR Once the SMARTVIEWER software opens click in the lower right corner as shown in the screenshot shown below circled in red Doing this will enter the SETUP where you need to add the remote site 0l 2006 03 07 TUE PM 02 14 SAMSUNG DIG ITe iD SAMSUNG Demad SAMSUNG DIG Ie iD SAMSUNG DIGIT iD Le feo z SAMSUNG DIGITait SAMSUNG Dioma SAMSUNG iGiraiD SAMSUNG Diea SAMSUNG DIGITail SAMSUNG DGT SAMSUNG DIGT SAMSUNG piGitaD SAMSUNG a SAMSUNG biGtraiD gt SAMSUNG Mead 15 Step 2 Once you click the SETUP as shown in the screenshot above you will see a screen similar to the one below Click on the SITE SETUP tab as shown Then click the NEW button in the lower left of this screen and continue to step 3 below 16 Step 3 Once you click the NEW button in the lower left as shown in step 2 you will see the NEW DVR dialog box Enter in the ADDRESS TYPE as URL as shown below The name shoul
12. and 4 above This means that TZO is working and pointing at the right IP address and it could be one of the other issues above If it does NOT match up try rebooting the router Check again Step 1 The First thing to check is to make sure the DVR works on the inside of the network using the Internal LAN IP address of 192 168 1 200 Use your Internet Explorer browser or viewing application provided with your DVR to connect using the above internal LAN IP address If you cannot connect review the setup using the connection guide Make sure you have set the static IP above on the DVR Check the Gateway and Network mask to match the connection guide depending on your network setup Success Did you connect to the DVR from the inside of the network If yes continue to step 2 If not re review the setup make sure everything is powered up and ready repeat step 1 until you connect Step 2 Once you connect from the INSIDE of the network you need to attempt to connect externally after you verify that the port forwarding is correct in the router if you are using a router You should also check that you can get to websites such as yahoo com cnn com and other websites to assure your Internet connection where the DVR is location is up and working properly A First verify the WAN IP address of the router this will be the IP address you will use for your tests externally Once you can connect using the IP we will then test that TZO DDNS will work
13. d be YourDVR TZO COM and enter the URL Domain Name that you selected when you signed up with TZO In this example we are using YOURDVR TZO COM Enter your domain name here Then enter the username admin should be selected and the default password of the DVR is 4321 or your DVR password and then click OK to add this site You then need to Click APPLY and then CLOSE again to get back to the main screen If you have changed the password or added other usernames you can use that username and password combination instead This example shows using the admin username and default password New DYR DYR Information Address Type boo Name REMOTE ts uRL YourDYR 1Z0 cOM MAC Address oo oo oo oo oo oo Port No 554 555 556 557 H Login Information Admin C User Password kkk 17 Step 4 We now need to add this site to the SITE LIST Click the ADD button as shown circled in red in the screenshot below to add the site to the SITE LIST After you ADD the site to the site list you then need to click the APPLY button and then CLOSE again to get back to the main screen DVR Setup P gt Viewer Setup BY Site Setup C SAN Version DVR List Site List 192 168 0 200 REMOTE YourDYR TZO COM ery MANGN ene ee i et ete DIDNI At Tri Step 5 Once you have added the REMOTE site as described in Step 3 and 4 the YOURDVR TZO COM your domain name site will be added to the sites list as sho
14. et normally before you continue If you use PPPoE DSL make sure you set the CONNECT MODE to ALWAYS ON under the WAN Settings during configuration of the D Link Router Initial DVR Recording and Camera setup You should now setup the DVR for your preferences using the Manual Guide that came with your DVR You do not need to setup the IP address on the DVR at this point we cover that below to ensure the IP is in the desired format for this document If the DVR is already setup continue below for details on setting the IP address properly on the DVR Setting up the TZO Dynamic DNS SIGNING UP AND ENABLING THE D LINK ROUTER WITH TZO DYNAMIC DNS A Make sure you are signed up with a trial account or have paid for a TZO subscription Standard or Premier service If you do not have a TZO Key and Domain Name selected sign up for a free 30 day trial domain at http YourDVR tzo com as shown below B Enter your choice for a domain name each location DVR must be unique and enter the email address you wish to use Click the CREATE MY FREE TRIAL DOMAIN NAME button and TZO will send your TZO Domain Name and TZO key to the email address you used 120 com Portal Page Microsoft Internet Explorer D loj x File Edt View Favorites Tools Help ay 3 Z Q sak Q x E TN JO Search Se Favorites abe eS w i rel Address http signup tzo com Go web assistant OEMs page at TZO
15. k 12 Step 4 We now need to add this site to the SITE LIST Click the ADD button as shown circled in red in the screenshot below to add the site to the SITE LIST After you ADD the site to the site list you then need to click the APPLY button and then CLOSE again to get back to the main screen OTua AOR Gow uct Site List Name 1P mac Address T 192 168 0 200 REMOTE YOUrDYR TZO COM Step 5 Once you have added the INTERNAL site as described in Step 3 and 4 your INTERNAL site will be added to the sites list as shown in the screenshot below circled in red Select the INTERNAL site from the drop down list and then Click the CONNECT button as shown to the left of the drop down list Smart Viewer 2 0 for ProDVR 2006 03 08 WED AM OG fe Se kg INTERNAL A SAMSUNG DIGITalD SANSONE DION i Connecting INTERNAL Connected Wed Mar 08 09 55 25 2006 INTERNAL DisConnected E Wed Mar 08 09 55 45 2006 SAMSUNG DIGITall SAMSUNG DIGITall 13 Step 6 You are now connected You can view live video rewind fast forward and more In order to get the full details see the SMARTVIEWER manual that came with the DVR If you get the error or cannot connect to the DVR and see either live or recorded video check the IP DVR IP and Port settings and status of the DVR and try again Consult the DVR manual for more troubleshooting procedures 14 CONNECTING TO YO
16. msung DVR s you push the MENU button located on the upper right side of the DVR front panel 2 After you push the MENU button the password menu screen comes up as shown below Enter the password default is 4321 and press the ENTER key round button in the middle of the cursor buttons 3 You will now see a screen similar to the one shown below this is the Menu Setup screen Use the cursor buttons to scroll down to the NETWORK setup Once you select the NETWORK menu press the RIGHT cursor button ae NR 1h ane tb fs i Ry Event Acord a Record Schedule Tie IP Settings Transfer Protocol Settings Callback Settings Select MENU Exit ee 4 You should use the cursor buttons to scroll over to IP SETTINGS and then n IY il press the ENTER button Record Schedule O Backup alm Network gt BEET q iP Setting re Transfer Protocol Settings Callback Settings gt Move Control Select MENU Exit 5 Now that you are in the IP SETTINGS setup menu as shown below we need to edit the network settings to match your router Use the cursor buttons and enter button to scroll down select and change the IP address and then adjust the gateway and DNS Ding this will make sure your DVR s Network and IP settings are setup to work with your router The important settings are listed below s a m IP Settings Static IP 1 Mbps Haaayyy 182 166 001 200 192 168 001 00
17. n connect to the DVR using the INTERNAL IP ADDRESS Then have them use a browser and go to a few websites externally to make sure the Internet connection is up If that works that means the DVR is up and running fine on the internal network so there could be a few things that could be causing the problem as explained below A ISP has recently blocked some ports required this means the SMARTVIEWER software will not work B The TZO DOMAIN NAME may not be synched up with the IP address of the cable or DSL modem See below steps for troubleshooting TZO C The router could be having problems with the port forwarding Check the port settings and try rebooting the router To Check the TZO Dynamic DNS is working Check the IP that TZO is pointing to You can verify the IP address that TZO is showing in our DNS by PINGING the domain name Start a DOS prompt session by clicking the START button selecting RUN and then enter CMD as shown below and click OK e al Type the name of a program folder document or 3 Internet resource and Windows will open it for you Cancel Browse At the Dos Prompt type PING YOURDVRName TZO COM use the domain name of your DVR in our example shown below we use YOURDVRName TZO COM C Documents and Settings User gt ping YourDVRName tzo com Pinging YourDVRName tzo com 123 123 123 123 with 32 bytes of data Reply from 123 123 123 123 bytes 32 time 3ms TTL 64 Reply from 123 123 123
18. rong Check the TZO software and make sure the SIGNON options in TZO is set to DEFAULT MODE If you are Using TZO in a router This above means your router has not properly updated the TZO DDNS check the DDNS settings in the router and try rebooting the router Double check that the router matches EXACTLY as shown in our router suggestion table Try upgrading the firmware rebooting the router Also check DSL Timeout and set the timeout to 0 if you are using DSL If you have connect on demand try disabling that If you see a LAN IP address come back from the ping If your IP shows up as 192 168 X X 172 X X X or 10 X X X If you are Running TZO software This above means the TZO software is may have been set wrong Check the TZO software and make sure the SIGNON options in TZO is set to DEFAULT MODE If you are Using TZO in a router This above means your router has not properly updated the TZO DDNS If you are using DSL most likely your DSL setup is causing this issue Contact your ISP about your DSL modem and ask them if the DSL modem is acting as a NAT server If your DSL modem is acting as a NAT firewall ask the ISP to put the DSL modem in Bridge mode and have them assist you in using the router to login and authenticate to the DSL instead of using the DSL modem to do this 23
19. vice for ports 554 557 fill in the blanks as shown in the screenshot below and then click the APPLY button Select Enabled Name DVR Private IP 200 Protocol Both Private Port 554 Public Port 557 Schedule Always This will add in the ports 554 557 as a service in the Virtual Server list Repeat this for the additional ports as shown in the steps below el D Link DI 804H Web Configuration Microsoft Internet Explorer Edit Yiew Favorites Tools Help A X x a A Search STZ Favorites amp e w a ot Address http 192 168 1 1 g co Web assistant O r a re eee A Tools Status Help Virtual Server Virtual Server is used to allow Internet users access to LAN services Enabled Disabled Name DVR Private IP 192 168 1200 Protocol Type Both Private Port 554 557 Public Port 554 557 Schedule Always C From Time 00 00 To oo foo day Sun v to Sun z O Apply Cancel Help ININ Step 4 In order to add a new service for ports 8000 8159 fill in the blanks as shown in the screenshot below and then click the APPLY button Select Enabled Name DVR2 Private IP 200 Protocol Both Private Port 8000 8159 Public Port 8000 8159 Schedule Always This will add in the service for ports 8000 8159 in the Virtual Server list D Link DI 804H Web Configuration Microsoft Internet Explorer b File Edit view Favorites Tools Help Q sxx x v x B pO search
20. wn in the screenshot below circled in red Select your site in this case YOURDVR TZO COM from the drop down list and then Click the CONNECT button as shown to the left of the drop down list w Smart Viewer 2 0 for ProDVR 2006 03 07 TUE PM 02 36 54 lt E E A Sr SAMSUNG DIGITall SAMSUNG DIGITai SAMSUNG DIGIT everyone s in Tall FJ camera Connecting YourDVR tzo com Connected Tue Mar 07 14 36 18 2006 YourDVR tzo com DisConnected re Tue Mar 07 14 36 34 2006 SAMSUNG DIGIT all SAMSUNG DIGITalL everyone s invi 18 Step 6 You are now connected You can view live video rewind fast forward and more In order to get the full details see the SMARTVIEWER manual that came with the DVR y A k pail ab If you get the error or cannot connect to the DVR and see either live or recorded video check the IP DVR IP and Port settings and status of the DVR and try again Consult the DVR manual for more troubleshooting procedures 19 TROUBLESHOOTING YOUR DVR INTERNAL AND REMOTE CONNECTIONS If you get the error UNABLE TO CONNECT cannot connect to the DVR and see either live or recorded video check that the TZO DOMAIN NAME is typed correctly Review the below steps if you still can t connect STEP 1 If you have having trouble connecting to the DVR Contact an individual at the same location where the DVR is located and have them check that the DVR is powered ON and that they ca
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