Cisco Systems OL-11524-01 User's Manual
Contents
1. Streaming Statistics W Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously A phone streams information when it is on a a call or running a service that sends or receives audio or data The streaming statistics areas on a phone s web page provide information about the streams Most calls use only one stream Stream 1 but some calls use two or three stream For example a barged call uses Stream 1 and Stream 2 To display a Streaming Statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Stream 1 the Stream 2 or the Stream 3 hyperlink Table 8 5 describes the items in the Streaming Statistics areas Table 8 5 Streaming Statistics Area Items Item Description Remote Address IP address and UDP port of the destination of the stream Local Address IP address and UPD port of the phone Start Time Internal time stamp indicating when Cisco Unified CallManager requested that the phone start transmitting packets Stream Status Indication of whether streaming is active or not Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection The value is 0 if the connection is set to receive only mod2. RTP packet size in milliseconds for the transmitted stream Sender Reports Received Number of times RTCP Sender Reports have been received Sender Report Time Received Last time at which an RTCP Sender Report was received Revr Size RTP packet size in milliseconds for the received stream Revr Discarded RTP packets received from network but discarded from jitter buffers Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 m Chapter8 Monitoring the Cisco Unified IP Phone Remotely HI Streaming Statistics Table 8 5 Streaming Statistics Area Items continued Item Description Revr Reports Number of times RTCP Receiver Reports have been received Received Revr Report Time Last time at which an RTCP Receiver Report was received Received 1 When the RTP Control Protocol is disabled no data generates for this field and thus displays as 0 Related Topics e Configuring Settings on the Cisco Unified IP Phone e Configuring Features Templates Services and Users Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics W e Call Statistics Screen page 7 16 e Monitoring the Voice Quality of Calls page 9 20 Cisco Unified IP Phone Administr
3. Unified IP Phone Remotely Table 8 2 Item Network Statistics I Network Configuration Area Items continued Description Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines DSCP for Call Control DSCP IP classification for call control signaling DSCP for DSCP IP classification for any phone configuration Configuration transfer DSCP for Services DSCP IP classification for phone based services Security Mode Displays the security mode that is set for the phone Web Access Enabled Indicates whether web access is enabled Yes or disabled No for the phone Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network port to the access port PC VLAN VLAN used to identify and remove 802 1P Q tags from packets sent to the PC Network Statistics These network statistics areas on a phone s web page provide information about network traffic on the phone e Ethernet Information area Displays information about Ethernet traffic Table 8 3 describes the items in this area e Access area Displays information about network traffic to and from the PC port on the phone Table 8 4 describes the items in this area e Network area Displays information about network t
4. 10H 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT full duplex e 1000H 1000 BaseT half duplex e 1000F 1000 BaseT full duplex e No Link No connection to the PC port TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is unavailable User Locale User locale associated with the phone user Identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information Network Locale Network locale associated with the phone user Identifies a set of detailed information to support the phone in a specific location including definitions of the tones and cadences used by the phone Headset enabled Indicates whether the Headset button is enabled on the phone User Locale Version Version of the user locale loaded on the phone Network Locale Version Version of the network locale loaded on the phone PC Port Disabled Indicates whether the PC port on the phone is enabled or disabled Speaker Enabled Indicates whether the speakerphone is enabled on the phone GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m OL 11524 01 _ Chapter 8 Monitoring the Cisco
5. CHAPTER Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone including e Device information e Network configuration information e Network statistics e Device logs e Streaming statistics This chapter describes the information that you can obtain from the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified IP Phones 7970G 7971G GE see Chapter 9 Troubleshooting and Maintenance This chapter includes these topics e Accessing the Web Page for a Phone page 8 2 e Disabling and Enabling Web Page Access page 8 3 e Device Information page 8 4 e Network Configuration page 8 6 OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones n Chapter8 Monitoring the Cisco Unified IP Phone Remotely HI Accessing the Web Page for a Phone e Network Statistics page 8 11 e Device Logs page 8 14 e Streaming Statistics page 8 15 Accessing the Web Page for a Phone amp To access the web page for a Cisco Unified IP Phone p
6. Statistics section on page 8 15 Disabling and Enabling Web Page Access For security purposes you may choose to prevent access to the web pages for a phone If you do so you will prevent access to the web pages that are described in this chapter and to the phone s User Options web pages Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones oL 11524 01 g e Chapter8 Monitoring the Cisco Unified IP Phone Remotely HZ Device Information Step 1 Step 2 Step 3 Step 4 Step 5 To disable access to the web pages for a phone follow these steps from Cisco Unified CallManager Administration Choose Device gt Phone Specify the criteria to find the phone and click Find or click Find to display a list of all phones Click the device name to open the Phone Configuration window for the device From the Web Access drop down list box choose Disabled Click Update amp Note Some features such as Cisco Quality Report Tool do not function properly without access to the phone web pages Disabling web access also affects any serviceability application that relies on web access such as CiscoWorks To enable web page access when it is disabled refer to the preceding steps about disabling access Follow the same steps but choose Enabled in Step 4 Device Information The Device Information area on a phone s web page displays device settings and relat
7. ailed Rx alignErr Total number of packets received between 64 and 1522 bytes in length that have a bad FCS Rx multicast Total number of multicast packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Table 8 4 Item Network Statistics Access Area and Network Area Items continued Description Rx shortErr Total number of FCS error packets or Align error packets received that are less than 64 bytes in size Rx shortGood Total number of good packets received that are less than 64 bytes size Rx longGood Total number of good packets received that are greater than 1522 bytes in size Rx longErr Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size Rx size64 Total number of packets received including bad packets that are between 0 and 64 bytes in size Rx size65to127 Total number of packets received including bad packets that are between 65 and 127 bytes in size Rx size128to255 Total number of pa
8. ation Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones oL 11524 01 a 819 Chapter8 Monitoring the Cisco Unified IP Phone Remotely HI Streaming Statistics Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 8 20 OL 11524 01
9. ckets received including bad packets that are between 128 and 255 bytes in size Rx size256to511 Total number of packets received including bad packets that are between 256 and 511 bytes in size Rx size512to1023 Total number of packets received including bad packets that are between 512 and 1023 bytes in size Rx size1024to1518 Total number of packets received including bad packets that are between 1024 and 1518 bytes in size Rx tokenDrop Total number of packets dropped due to lack of resources for example FIFO overflow Tx excessDefer Total number of packets delayed from transmitting due to medium being busy Tx lateCollision Number of times that collisions occurred later than 512 bit times after the start of packet transmission Tx totalGoodPkt Total number of good packets multicast broadcast and unicast received by the phone Tx Collisions Total number of collisions that occurred while a packet was being transmitted OL 11524 01 EE Chapter8 Monitoring the Cisco Unified IP Phone Remotely HI Device Logs Table 8 4 Access Area and Network Area Items continued Item Description Tx excessLength Total number of packets not transmitted because the packet experienced 16 transmission attempts Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Neig
10. e Sender Octets Total number of payload octets transmitted in RTP data packets by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Codec Type of audio encoding used for the transmitted stream Sender Reports Sent Number of times the RTCP Sender Reports have been sent Sender Report Time Sent Internal time stamp indicating when a RTCP Sender Report was sent Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 5 OL 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely HI Streaming Statistics Table 8 5 Streaming Statistics Area Items continued Item Description Revr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this connection Defined as the number of expected packets less the number of packets actually received where the number of received packets includes any that are late or duplicate The value displays as 0 if the connection was set to send only mode Avg Jitter Estimate of mean deviation of the RTP data packet inter arrival time measured in milliseconds The value displays as 0 if the connection was set to send only mode Revr Codec Type of audio encoding used for the received stream Revr Reports Sent Number of times the RTCP Receiver Reports have been sent Revr Report Time Int
11. ed information for the phone Table 8 1 describes these items To display the Device Information area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Device Information hyperlink Table 8 1 Device Information Area Items Item Description MAC Address Media Access Control MAC address of the phone Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Device Information Table 8 1 Device Information Area Items continued Item Description Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory installed load running on the phone Version Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone 7914 Expansion Module if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone 7914 Expansion Module if connected to the phone Hardware Revision Revision value of the phone hardwa
12. erform the following these steps Note Step 1 Step 2 If you cannot access the web page it may be disabled See the Disabling and Enabling Web Page Access section on page 8 3 for more information Procedure Obtain the IP address of the Cisco Unified IP Phone using one of these methods e Search for the phone in Cisco Unified CallManager by choosing Device gt Phone Phones registered with Cisco Unified CallManager display the IP address at the top of the Phone Configuration web page e On the phone press the Settings button choose Network Configuration and then scroll to the IP Address option Open a web browser and enter the following URL where P_address is the IP address of the Cisco Unified IP Phone http IP_address The web page for a Cisco Unified IP Phones 7970G 7971G GE includes these hyperlinks e Device Information Displays device settings and related information for the phone For more information see the Device Information section on page 8 4 e Network Configuration Displays network configuration information and information about other phone settings For more information see the Network Configuration section on page 8 6 OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access W e Network Sta
13. ernal time stamp indicating when a RTCP Receiver Report was sent Sent Revr Packets Total number of RTP data packets received by the phone since starting receiving data on this connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode Revr Octets Total number of payload octets received in RTP data packets by the device since starting reception on the connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode MOS LQK Score that is an objective estimate of the mean opinion score MOS for listening quality LQK that rates from 5 excellent to bad This score is based on audible concealment events due to frame loss in the preceding 8 second interval of the voice stream For more information see the Monitoring the Voice Quality of Calls section on page 9 20 Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score observed for the entire voice stream Min MOS LQK Lowest MOS LQK score observed from start of the voice stream Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 8 16 OL 11524 01 _ Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistic
14. hbor Device ID Identifier of a device connected to this port Neighbor IP Address IP address of the neighbor device Neighbor Port Neighbor device port to which the phone is connected Device Logs The Device Logs area on a phone s web page provides information you can use to help monitor and troubleshoot the phone To access a device log area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 Console Logs Includes hyperlinks to individual log files The console log files include debug and error messages received on the phone Core Dumps Includes hyperlinks to individual dump files Status Messages area Displays up to the 10 most recent status messages that the phone has generated since it was last powered up You can also see this information from the Status Messages screen on the phone Table 7 2 describes the status messages that can appear To display the Status Messages access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Status Messages hyperlink Debug Display area Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones e OL 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely
15. information about other phone settings Table 8 2 describes this information You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone For more information see Chapter 5 Configuring Features Templates Services and Users To display the Network Configuration area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Network Configuration hyperlink Table 8 2 Network Configuration Area Items Item Description DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IP address BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol BootP server MAC Address Media Access Control MAC address of the phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 8 6 OL 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration W Table 8 2 Network Configuration Area Items continued Item Description Host Name Host name that the DHCP server assigned to the phone Domain Name Name of the Domain Name System DNS domain in which the phone resides IP Address Internet Protocol IP address of the phone Subnet Mask Subnet mask used by the
16. ion on the phone s Network Configuration menu Alternate TFTP Indicates whether the phone is using an alternative TFTP server Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time and no menu is open Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified by Idle URL is activated Proxy Server URL URL of proxy server which makes HTTP requests to non local host addresses on behalf of the phone HTTP client and provides responses from the non local host to the phone HTTP client Authentication URL URL that the phone uses to validate requests made to the phone web server SW Port Configuration Speed and duplex of the switch port where e A Auto Negotiate e 10H 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT full duplex e 1000H 1000 BaseT half duplex e 1000F 1000 BaseT full duplex e No Link No connection to the switch port OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones n Chapter8 Monitoring the Cisco Unified IP Phone Remotely HT Network Configuration Table 8 2 Network Configuration Area Items continued Item Description PC Port Configuration Speed and duplex of the switch port where e A Auto Negotiate e
17. phone TFTP Server 1 Primary Trivial File Transfer Protocol TFTP server used by the phone Default Router 1 5 Default router used by the phone Default Router 1 and optional backup routers Default Router 2 5 DNS Server 1 5 Primary Domain Name System DNS server DNS Server 1 and optional backup DNS servers DNS Server 2 5 used by the phone Operational VLAN ID Auxiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member Admin VLAN ID Auxiliary VLAN in which the phone is a member Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 a e7 Chapter8 Monitoring the Cisco Unified IP Phone Remotely HI Network Configuration Table 8 2 Network Configuration Area Items continued Item Description CallManager 1 5 Host names or IP addresses in prioritized order of the Cisco Unified CallManager servers with which the phone can register An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified CallManager functionality if such a router is available For an available server an item will show the Cisco Unified CallManager server IP address and one of the following states e Active Cisco Unified CallManager server from which the phone is currently receiving call processing services e Standby Cisco Unified CallManager ser
18. raffic to and from the network port on the phone Table 8 4 describes the items in this area To display a network statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Ethernet Information the Access and or the Network hyperlink OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 5 Chapter8 Monitoring the Cisco Unified IP Phone Remotely HI Network Statistics Table 8 3 Ethernet Information Area Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx multicast Total number of multicast packets received by the phone Rx unicast Total number of unicast packets received by the phone RxPacketNoDes Total number of shed packets caused by no DMA descriptor Table 8 4 Access Area and Network Area Items Item Description Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC f
19. re Serial Number Serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on any line for this phone UDI Displays the following Cisco Unique Device Identifier UDI information about the phone e Device Type Indicates hardware type For example phone displays for all phone models e Device Description Displays the name of the phone associated with the indicated model type e Product Identifier Specifies the phone model e Version Identifier Represents the hardware version of the phone e Serial Number Displays the phone s unique serial number Time Time obtained from the Date Time Group in Cisco Unified CallManager to which the phone belongs OL 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely HT Network Configuration Table 8 1 Device Information Area Items continued Item Description Time Zone Timezone obtained from the Date Time Group in Cisco Unified CallManager to which the phone belongs Date Date obtained from the Date Time Group in Cisco Unified CallManager to which the phone belongs 1 The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information Network Configuration The Network Configuration area on a phone s web page displays network configuration information and
20. s Table 8 5 Streaming Statistics Area Items continued Item Description Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss e G 711 gives 4 5 e G 729 A AB gives 3 7 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream Latency Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Max Jitter Maximum value of instantaneous jitter in milliseconds Sender Size
21. tistics Includes the following hyperlinks which provide information about network traffic Ethernet Information Displays information about Ethernet traffic For more information see the Network Statistics section on page 8 11 Access Displays information about network traffic to and from the PC port on the phone For more information see the Network Statistics section on page 8 11 Network Displays information about network traffic to and from the network port on the phone For more information see the Network Statistics section on page 8 11 e Device Logs Includes the following hyperlinks which provide information that you can use for troubleshooting Console Logs Includes hyperlinks to individual log files For more information see the Device Logs section on page 8 14 Core Dumps Includes hyperlinks to individual dump files Status Messages Displays up to the 10 most recent status messages that the phone has generated since it was last powered up For more information see the Device Logs section on page 8 14 Debug Display Displays messages that might be useful to the Cisco TAC if you require assistance with troubleshooting For more information see the Device Logs section on page 8 14 e Streaming Statistics Includes the Stream 1 Stream 2 and Stream 3 hyperlinks which display a variety of streaming statistics For more information see the Streaming
22. ver to which the phone switches if the current server becomes unavailable e Blank No current connection to this Cisco Unified CallManager server An option may also include the Survivable Remote Site Telephony SRST designation which indicates an SRST router capable of providing Cisco Unified CallManager functionality with a limited feature set This router assumes control of call processing if all other Cisco Unified CallManager servers become unreachable The SRST Cisco Unified CallManager always appears last in the list of servers even if it is active You configure the SRST router address in the Device Pool section in Cisco Unified CallManager Information URL URL of the help text that appears on the phone Directories URL URL of the server from which the phone obtains directory information Messages URL URL of the server from which the phone obtains message services Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration W Table 8 2 Network Configuration Area Items continued Item Description Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services DHCP Enabled Indicates whether DHCP is being used by the phone DHCP Address Indicates the setting of the DHCP Address Released Released opt
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