Cisco Systems DPQ3212 User's Manual
Contents
1. Opening or removing the cover may expose you to dangerous voltages If you open the cover your warranty will be void This product contains no user serviceable parts Check Product Safety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition 6 4019777 RevB 4019777 Rev B IMPORTANT SAFETY INSTRUCTIONS Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables Telephone Equipment Notice When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric stock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak A CAUTION To reduce the risk of fire use only No 26 AWG or larger telecommunication line cord SAVE THESE INSTRUCTIONS 20090326_Modem with Battery_Safety FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device pu2. t enth lt keine vom Benutzer wartbaren Teile Wartungsarbeiten d rfen nur von qualifiziertem Fachpersonal durchgef hrt werden WARNUNG DAS GERAT NICHT REGEN ODER FEUCHTIGKEIT AUSSETZEN UM STROMSCHLAG ODER DURCH EINEN KURZSCHLUSS VERURSACHTEN BRAND ZU VERMEIDEN Dieses Symbol weist den Benutzer darauf hin dass die mit diesem Produkt gelieferte Dokumentation wichtige Betriebs und Wartungsanweisungen fir das Ger t enth lt Aviso a los instaladores de sistemas CATV Las instrucciones de reparaci n contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga el ctrica no realice ninguna otra operaci n de reparaci n distinta a las contenidas en las instrucciones de funcionamiento a menos que posea la cualificaci n necesaria para hacerlo Nota para el instalador del sistema En lo que se refiere a este aparato el blindaje del cable coaxial debe conectarse a tierra lo m s cerca posible al punto por el cual el cable entra en el edificio En el caso de los productos vendidos en los EE UU y Canad el presente aviso se suministra para llamar la atenci n del instalador del sistema sobre los Articulos 820 93 y 820 100 del NEC o C digo El ctrico de Canad Parte 1 que proporcionan directrices para una correcta conexi n a tierra del blindaje del cable coaxial Este s mbolo tiene como fin advertirle de que una tensi n sin aisl
3. Click Edit on the Finder at the top of the screen Scroll down to the bottom of the menu and then click User Mode Click Advanced in the User Mode window and then click OK 31 Frequently Asked Questions 32 4 Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server Click Options in the TCP IP window and then click Active in the TCP IP Options window Note Make sure that the Load only when needed option is unchecked Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner Is there a Hardware Address listed in this window M If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure E If no you must power off your Macintosh With the power off simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys pressed down power on your Macintosh but do not release these keys until you hear the Apple chime at least three times then release the keys and let the computer restart When your computer fully reboots repeat steps 1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your authorized App
4. and advanced firewall technology m Uses an attractive compact design that allows for table or wall mount placement Allows automatic software upgrades by your service provider Introduction When you receive your wireless residential gateway you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged The carton contains the following items One AC power cord One Cisco DPQ3212 One Ethernet cable CAT5 RJ 45 One CD ROM Lithium Ion cartridge battery One USB cable not included with some models If any of these items are missing or damaged please contact your service provider for assistance Notes E You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your wireless residential gateway m Cables and other equipment needed for telephone service must be purchased separately Contact your service provider to inquire about the equipment and cables you need for telephone service 4019777 RevB Front Panel Description Front Panel Description 4019777 Rev B The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating See Front Panel LED Status Indicator Functions on page 35 for more information on front panel LED
5. event your PC does not automatically request an IP address after completing the above steps it is recommended that you select the Windows Start button then shutdown and restart Windows If you cannot access the Internet go to Having Difficulty on page 33 If you still cannot access the Internet contact your service provider for further assistance Configuring TCP IP on Windows 2000 Systems 1 2 Click Start select Settings and choose Network and Dial up Connections Double click the Local Area Connection icon in the Network and Dial up Connections window Click Properties in the Local Area Connection Status window Click Internet Protocol TCP IP in the Local Area Connection Properties window and then click Properties Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use Try to access the Internet If you cannot access the Internet go to Having Difficulty on page 33 If you still cannot access the Internet contact your service provider for further assistance Configuring TCP IP on Macintosh Systems 1 Click the Apple icon in the upper left corner of the Finder Scroll down to Control Panels and then click TCP IP
6. of power supply to your home or business consult your service provider or your local power company The AC inlet on the unit must remain accessible and operable at all times Ground the Product A WARNING Avoid electric shock and fire hazard If this product connects to coaxial cable wiring be sure the cable system is grounded earthed Grounding provides some protection against voltage surges and built up static charges 4019777 RevB 4019777 Rev B IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet disconnect the signal inputs Verify the Power Source from the On Off Power Light When the on off power light is not illuminated the apparatus may still be connected to the power source The light may go out when the apparatus is turned off regardless of whether it is still plugged into an AC power source Eliminate AC Mains Overloads WARNING Avoid electric shock and fire hazard Do not overload AC mains outlets extension cords or integral convenience receptacles For products that require battery power or other power sources to operate them refer to the operating instructions for those products Handling Optional Rechargeable Battery This product may contain a rechargeable Lithium Ion battery to provide stand by operation in the event of an AC power failure Heed the following warning follow the Safety and Disposal instructions below and
7. see the instructions later in this guide for handling replacing and disposing of the battery A WARNING There is danger of explosion if the battery is mishandled or incorrectly replaced Replace only with the same type of battery Do not disassemble it or attempt to recharge it outside the system Do not crush puncture dispose of in fire short the external contacts or expose to water or other liquids Dispose of the battery in accordance with local regulations and instructions from your service provider Safety Insert batteries correctly There may be a risk of explosion if the batteries are incorrectly inserted Do not attempt to recharge disposable or non reusable batteries Please follow instructions provided for charging rechargeable batteries Replace batteries with the same or equivalent type that we recommend Do not expose batteries to excessive heat such as sunlight or fire Do not expose batteries to temperatures above 100 C 212 F IMPORTANT SAFETY INSTRUCTIONS Disposal E The batteries may contain substances that could be harmful to the environment Recycle or dispose of batteries in accordance with the battery manufacturer s instructions and local national disposal and recycling regulations SY Cc x Fyt E dci A Li ion The batteries may contain perchlorate a known hazardous substance so special handling and disposal of this product might be necessary For more informa
8. software settings Contact your cable telephony service provider for more information about installation Q How does the cable modem connect to my computer A The cable modem connects to the USB port or to the Ethernet port on your PC If you want to use an Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider Q After my cable modem is connected how do I access the Internet A Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will provide the software you will need Q Can I watch TV and surf the Internet at the same time A Absolutely If you subscribe to cable television service you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal splitter Q Can I surf the Internet and make telephone calls at the same time A Absolutely Telephone service is provided separately from Internet data services Internet surfing and other data services do not affect the quality of your telephone calls If these services are enabled by your cable service provider you can make telephone calls and surf the net at the same time Q Can I use my existing phone number with the cable modem A Telephone numbers are portable in some areas Contact your
9. telephone service provider for more information about using an existing telephone number 4019777 RevB Frequently Asked Questions Q Do I automatically receive high speed Internet service with the cable modem A Your cable modem may be used to provide telephone service high speed Internet service or both services Your cable service provider enables Internet service Contact your cable service provider for more information if you are not currently subscribing to Internet service Q How many telephones can I connect A The RJ 11 telephone style connectors on the cable modem can each provide telephone service to multiple telephones fax machines and analog modems The maximum number of telephone devices connected to each RJ 11 port is limited by the total Ringing Load of the telephone devices that are connected Many telephone devices are marked with a Ringer Equivalent Number REN Each telephone port on the cable modem can support up to a5 REN load The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN Q Can I run more than one device on the modem A Yes A single cable modem will theoretically support up to 253 Ethernet devices utilizing user supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer Another user at your location can simultaneously connect to the USB port on the cable modem Contact your service provider for further assistan
10. that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devices should use the center 2 pins of the RJ 11 connectors to connect to the cable modem telephone ports Some telephones use other pins on the RJ 11 connectors and require adapters in order to work Dialing Requirements All your telephones should be set to use DTMF dialing Pulse dialing is typically not enabled by your local provider Telephone Wiring Requirements The cable modem supports interior telephone wiring The maximum distance from the unit to the most distant telephone device must not exceed 1000 feet 300 meters Use 26 gauge twisted pair or larger telephone wiring Important Connection to an existing or a new permanently installed home telephone wiring network must be done by a qualified installer 4019777 RevB How Do Connect the Cable Modem for Internet and Telephone Service How Do Connect the Cable Modem for Internet and Telephone Service You can use the cable modem to provide both telephone service and to provide Internet access and you can share that Internet connection with other Internet devices in your home or office Sharing one connection among many devices is called networkin
11. A CISCO Cisco Model DPQ3212 8x4 DOCSIS 3 0 Cable Modem with Embedded Digital Voice Adapter User Guide In This Document IMPORTANT SAFETY INSTRUCTIONS escenico 2 Front Panel De oho ufo rin dto ticas 11 Back Panel Descri benne nant btentensn 13 What Are the System Requirements for Internet Service 15 How Do I Subscribe to High Speed Internet and Telephone Service 16 Where Is the Best Location for My Cable Modem 18 How Do I Mount the Modem on a Wall Optional 19 What Are the Requirements for Telephone Service 22 How Do I Connect the Cable Modem for Internet and Telephone Service 23 Installing USB DNS i 26 Fr quenth Asked Questions iaa ce iia 28 Having Difficulty AA AAA AAA Rs 33 Tips for Improved Performance ennemie annees 34 Front Panel LED Status Indicator F nchions ssssss ss 35 How Do I Maintain th Battery ri erisedi Ravine etnies 37 NOCES ernennen E E E N EEE EEE EEEN AE EE ad 39 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN Note to System Installer For this apparatus the coaxial cable shield screen shall be grounded as close as practical to the p
12. LEPHONE 1 2 RJ 11 telephone port connects to home telephone wiring or to conventional telephones or fax machines This port provides connections to Line 1 and Line 2 telephone service In most installations this connector should be used to connect telephone service 2 TELEPHONE 2 RJ 11 telephone port connects to home telephone wiring or to conventional telephones or fax machines This port is used to connect a single line phone to Line 2 telephone service 3 ETHERNET RJ 45 Ethernet port connects to the 10 100 1000BASE T Ethernet port on your PC or your home network USB 12 Mbps USB 2 0 port connects to the USB port on your PC 5 REBOOT EMTA Pressing this switch reboots the EMTA Pressing this switch for more than three seconds resets the device to factory default values and reboots the EMTA A CAUTION The Reboot EMTA button is for maintenance purposes only Do not use unless instructed to do so by your service provider Doing so may cause you to lose any cable modem settings you have selected 6 POWER Connects the cable modem to the AC power supply that is provided with your cable modem A CAUTION Avoid damage to your equipment Only use the AC power adapter that is provided with your cable modem Back Panel Description 7 CABLE F Connector connects to an active signal from your service provider 14 4019777 RevB What Are the System Requirements for Internet Service What Are the System Requirements for Internet Servic
13. act your service provider for any questions you may have regarding the operation or installation of this device FC Declaration of Conformity This device complies with Part 15 of FCC Model DPQ3212 DOCSIS 3 0 8x4 Cable Rules Operation is subject to the following two Modem with Embedded Digital Voice conditions 1 the device may not cause Adapter harmful interference and 2 the device must Model DPQ3212 accept any interference received including Manufactured by interference that may cause undesired Cisco Systems Inc operation 5030 Sugarloaf Parkway Lawrenceville Georgia 30044 USA Telephone 770 236 1077 Canada EMI Regulation This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la class B est conforme la norme NMB 003 du Canada 20081121 FCC Standard 4019777 RevB Introduction Introduction 4019777 Rev B Welcome to the exciting world of high speed Internet and high quality digital telephone service Your new Ciscoe Model DPQ3212 Voice over Internet Protocol VoIP Cable Modem is a modem that meets industry standards for high speed data connectivity along with reliable digital telephone service With a DPQ3212 cable modem your Internet enjoyment home and business communications and personal productivity will surely soar This guide provides procedures and recommendations for placing installing configuring operating and troubleshooting your DPQ3212 cable modem for hi
14. amiento en el interior de este producto podr a ser de una magnitud suficiente como para provocar una descarga el ctrica Por consiguiente resulta peligroso realizar cualquier tipo de contacto con alguno de los componentes intemos de este producto CAUTION RISK OF ELECTRIC SHOCK ATENCION RIESGO DE DESCARGA ATENCI N con el fin de reducir el riesgo de descarga el ctrica no retire la tapa ni la parte posterior No existen en el interior componentes que puedan ser reparados por el usuario Encargue su revisi n a personal de mantenimiento cualificado ADVERTENCIA PARA EVITAR EL RIESGO DE INCENDIO O DESCARGA EL CTRICA NO EXPONGA LA UNIDAD A LA LLUVIA O A LA HUMEDAD Este s mbolo tiene como fin alertarle de la presencia de importantes instrucciones de operaci n y mantenimiento revisi n contenidas en la literatura que acompa a al producto 20080814_Installer820_Intl IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1 2 D O1 A Q 7 10 11 13 14 Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat t
15. automatically engage 4019777 RevB Notices Notices Trademarks Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks DOCSIS is a registered trademark of Cable Television Laboratories Inc PacketCable is a trademark of Cable Television Laboratories Inc Other third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 10098 Disclaimer Cisco Systems Inc assumes no responsibility for errors or omissions that may appear in this guide We reserve the right to change this guide at any time without notice Documentation Copyright Notice Information in this document is subject to change without notice No part of this document may be reproduced in any form without the express written permission of Cisco Systems Inc Software and Firmware Use The software described in this document is protected by copyright law and furnished to you under a license agreement You may only use or copy this software in accordance with the terms of your license agreement The firmware in this equipment is protected by copyright law You may only use the firmware in the equipment in which it is provided Any reproduction or distribution of this firmware or any portion of
16. cannot access the Internet contact your service provider for further assistance Installing USB Drivers on Windows Vista Systems 1 4019777 Rev B Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid Follow the onscreen instructions to complete the installation Try to access the Internet If you cannot access the Internet go to Having Difficulty on page 33 If you still cannot access the Internet contact your service provider for further assistance 27 Frequently Asked Questions Frequently Asked Questions 28 Q What if I don t subscribe to telephone service from my cable operator can I still use the cable modem to make and receive phone calls A No Telephone service is enabled for each telephone port on the cable modem by the cable telephony service provider Contact your cable telephony service provider to get telephone service through the cable modem Q How do I arrange for cable telephony installation A Professional installation from your cable telephony service provider may be provided A professional installer can connect the telephone service to your existing telephone wiring in your home or install new wiring if needed Professional installation also ensures proper cable connection to the modem and to your PC and ensures proper configuration of all hardware and
17. ce Q How do I renew the IP address on my PC A If your PC cannot access the Internet after the cable modem is online it is possible that your PC did not renew its IP address Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC Renewing the IP Address on Windows 2000 or XP Systems 1 Click Start and then click Run The Run window opens 2 Type cmd in the Open field and click OK A window with a command prompt opens 3 Type ipconfig release at the C prompt and press Enter The system releases the IP address 4 Type ipconfig renew at the C prompt and press Enter The system displays a new IP address 5 Click the X in the upper right corner of the window to close the Command Prompt window You have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP Address on Macintosh Systems 1 Close all open programs 2 Open your Preferences folder 4019777 Rev B 29 Frequently Asked Questions 30 a O1 10 11 12 13 14 Drag the tcp ip preferences file to the Trash Close all open windows and empty the Trash Restart your computer As your computer starts simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys pressed down power on your Macintosh but do not release these keys until you hear the Apple chime a
18. cm UE Screw T14143 20 4019777 Rev B How Do Mount the Modem on a Wall Optional Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall 101 6mm 4019777 Rev B 91 What Are the Requirements for Telephone Service What Are the Requirements for Telephone Service 22 This section provides hardware and software requirements for using your cable modem for telephone service Number of Telephone Devices The RJ 11 telephone style connectors on the cable modem can each provide telephone service to multiple telephones fax machines and analog modems The maximum number of telephone devices connected to each RJ 11 port is limited by the total Ringing Load of the telephone devices that are connected Many telephone devices are marked with a Ringer Equivalent Number REN Each telephone port on the cable modem can support up to a5 REN load The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN Telephone Device Types You can use telephone devices that are not labeled with a REN number but the maximum number of attached telephone devices cannot be accurately calculated With telephone devices
19. dicate that the cable mode is active and fully operational 8 BATTERY optional Illuminates solid green to indicate that the battery is charged Blinks to indicate that the battery charge is low The LED is off when operating from battery power when the battery charge is depleted or the battery is defective Notes M For models equipped with battery backup LEDs may behave differently when the cable modem is running on battery power Most LEDs are disabled if the unit is operating on battery power In this mode the POWER LED blinks to indicate that the unit is operating under battery power M The cable modem should only run on battery power when AC power has failed If the POWER LED indicates that the unit is running on battery power but the AC power has not failed verify that the power cord is plugged into a working AC outlet M Many of the functions of the cable modem may be disabled when operating on battery power only the telephone service will remain active 12 4019777 RevB Back Panel Description Back Panel Description 4019777 Rev B The following illustration shows the description and function of the back panel components on the DPQ3212 TELEPHONE ETHERNET USB REBOOT CABLE E MTA 1 2 3 4 5 6 7 T14360 Important Do not connect your PC to both the Ethernet and USB ports at the same time Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time 1 TE
20. e To ensure that your cable modem operates efficiently for high speed Internet service verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements Note You will also need an active cable input line and an Internet connection Minimum System Requirements for a PC APC with a Pentium MMX 133 processor or greater m 32 MB of RAM Web browsing software m CD ROM drive Minimum System Requirements for Macintosh MACOS 7 5 or later m 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 2000 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed m An active 10 100 1000BASE T Ethernet network interface card NIC installed System Requirements for a USB Connection A PC with Microsoft Windows 2000 operating system or later A master USB port installed in your PC 4019777 Rev B 15 How Do Subscribe to High Speed Internet and Telephone Service How Do Subscribe to High Speed Internet and Telephone Service Before you can use your cable modem you need to have a high speed Internet access account If you do not have a high speed Internet access account you need to set up an account with your local service provider Choose one of the options in this section Do Not Have a High Speed Internet Access Account If you do not have a high speed Inter
21. e may be a problem with your telephone set Use a different telephone set and listen to hear dial tone m There may be a problem with your home telephone wiring Use a telephone and connect directly to the same RJ 11 port on the back of the unit If the dial tone is working here but does not work at other locations in the home a professional may need to diagnose and repair a problem with your telephone wiring E Verify that the phone company has removed the previous telephone service from your home telephone wiring Your telephone service may not be enabled from your cable telephony service provider Contact your cable telephony service provider for more information 4019777 Rev B 33 Tips for Improved Performance Tips for Improved Performance 34 Check and Correct If your cable modem does not perform as expected the following tips may help If you need further assistance contact your service provider m Verify that the plug to your cable modem AC cord is properly inserted into an electrical outlet m Verify that your cable modem AC power cord is not plugged into an electrical outlet that is controlled by a wall switch If a wall switch controls the electrical outlet make sure the switch is in the ON position Em Verify that the POWER DS US and ONLINE LED status indicators on the front panel of your cable modem are illuminated m Verify that your cable service is active and that it supports two way service m Verify tha
22. ections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service E Wiring and connections must be properly insulated to prevent electrical shock M Disconnect power from the cable modem before attempting to connect to any device 2 Power off your PC and other networking device then unplug them from the power source 3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the cable modem Note To connect a TV DHCT set top or VCR from the same cable connection you will need to install a cable signal splitter not included Always check with your service provider before using a splitter as a splitter may degrade the signal 4 Connect your PC to the cable modem using either of the following methods M Ethernet Connection Locate the yellow Ethernet cable connect one end of the Ethernet cable to the Ethernet port on your PC and connect the other end to the yellow ETHERNET port on the back of the cable modem Note To install more Ethernet devices than ports provided on the cable modem use an external multi port Ethernet switch s USB Connection Locate the blue USB cable connect one end of the cable to an available USB port on your PC and connect the other end to the blue USB p
23. ed networking The USB 1 1 port should only be used when there is no other interface available on your PC for connecting to the network This section contains instructions for installing USB drivers if your PC is equipped with a USB interface and a Microsoft Windows 2000 XP or Vista operating system The USB driver installation procedures are different for each operating system Follow the appropriate instructions in this section for your operating system Note If you are not using the USB interface skip this section Installing USB Drivers on Windows 2000 Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Make sure the power is connected to your cable modem and that the POWER LED status indicator on the front panel of the cable modem illuminates solid 3 Connect the USB cable to your computer s USB port Then connect the other end of the USB cable to the USB port on the cable modem Click Next in the Found New Hardware Wizard window 5 Select Search for a suitable driver for my device recommended in the Found New Hardware Wizard window and then click Next 6 Select CD ROM drives in the Found New Hardware Wizard window and then click Next 7 Click Next in the Found New Hardware Wizard window The system searches for the driver file for your hardware device 8 After the system finds the USB driver the Digital Signature Not Found window opens and displays a confirmation message to conti
24. ery 38 Location of Battery As shown in the following illustrations the battery compartment is located on the right side panel for both DPQ3212 housing types y ay Before Removing and Replacing the Battery Housing Type 1 Housing Type 2 Before removing and replacing the battery refer to the following important information M You can remove and replace the battery without disconnecting the AC power source It may take as long as 24 hours for each battery to charge fully E Dispose of the battery in accordance with local regulations and instructions from your service provider Removing and Replacing the Battery Housing Type 1 1 Open the battery door by operating the battery door lock on the side of the unit 2 Grasp the plastic pull tab on the battery and gently slide the battery forward to remove it from the battery compartment 3 Insert a new battery into the battery compartment Close the battery compartment door Removing and Replacing the Battery Housing Type 2 1 Open the battery door by pressing on the battery door where indicated on the side of the unit 2 Slide the gray battery lock release inside the battery compartment upward to disengage the battery lock 3 Grasp the plastic pull tab on the battery and gently slide the battery forward to remove it from the battery compartment Insert a new battery into the battery compartment 5 Close the battery compartment door The battery lock will
25. et up a telephone account with your local service provider to use your cable modem for telephone service When you contact your service provider you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider 4019777 Rev B Where Is the Best Location for My Cable Modem Where Is the Best Location for My Cable Modem The ideal location for your cable modem is where it has access to outlets and other devices Think about the layout of your home or office and consult with your service provider to select the best location for your cable modem Read this user guide thoroughly before you decide where to place your cable modem Consider these recommendations E Position your PC and cable modem so that they are located near an AC power outlet E Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC without straining or crimping them E Airflow around the cable modem should not be restricted E Choose a location that protects the cable modem from accidental disturbance or harm 4019777 RevB How Do Mount the Modem on a Wall Optional How Do Mount the Modem on a Wall Op
26. g Connecting and Installing Internet Devices Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking options that are available to you Home Telephone Wiring Line 1 Cable es q ay By En G Cable Ready a ee TV VCR or ES Y bh Home Telephone Wiring Line 2 Ethernet Cable 114353 4019777 Rev B 23 How Do Connect the Cable Modem for Internet and Telephone Service 24 Connecting the Cable Modem for High Speed Data and Telephone Service The following installation procedure ensures proper setup and configuration for the cable modem 1 Choose an appropriate and safe location to install the cable modem close to a power source an active cable connection your PC if using high speed Internet and your telephone lines if using VoIP A WARNING E To avoid personal injury follow the installation instructions in the exact order shown E To prevent possible damage to equipment disconnect any other telephone service before connecting your cable modem to the same wires E Hazardous electrical voltages can exist on the telephone ports on the cable modem and can be present on any connected wiring including Ethernet wiring telephone wiring and coax cable E Telephone wiring and connections must be properly insulated to prevent electrical shock E Telephone conn
27. gh speed Internet and digital telephone service for your home or office Refer to the appropriate section in this guide for the specific information you need for your situation Contact your service provider for more information about subscribing to these services Benefits and Features Your new cable modem offers the following outstanding benefits and features E Includes an embedded media terminal adapter EMTA supporting two line voice services E Provides a high speed broadband Internet connection that energizes your online experience which makes downloading and sharing files and photos with your family and friends hassle free E Includes 10 100 1000BASE T Ethernet and USB ports to provide connectivity for high speed data services or to other Internet devices E Assures a broad range of interoperability with most service providers to deliver high end performance and reliability The DPQ3212 complies with Data Over Cable System Interface Specifications DOCSIS 1 0 1 1 2 0 and 3 0 standards along with PacketCable 1 5 specifications E Includes two RJ 11 telephony ports for connecting conventional telephones or fax machines With the addition of a router you can attach multiple devices in your home or office to the cable modem for high speed networking and sharing of files and folders without first copying them onto a CD or diskette M Features Plug and Play operation for easy set up and installation E Provides parental control
28. h your cable modem Insert one end of the power cord into the AC connector on the back of the cable modem Then plug the AC power cord into an AC outlet to power up the cable modem The cable modem will perform an automatic search to locate and sign on to the broadband data network This process may take up to 2 5 minutes The modem will be ready for use when the POWER DS US and ONLINE LEDs on the front panel of the cable modem stop blinking and remain on continuously 7 Plugin and power on your PC and other home network devices The LINK LED on the cable modem corresponding to the connected devices should be on or blinking 8 Once the cable modem is online most Internet devices will have immediate Internet access Note If your PC does not have Internet access refer to Frequently Asked Questions on page 28 for information on how to configure your PC for TCP IP For Internet devices other than PCs refer to the DHCP or IP Address configuration section of the User Guide or Operations Manual for those devices 4019777 Rev B 25 Installing USB Drivers Installing USB Drivers 26 Your IP cable modem features multiple networking interfaces that allow you to connect consumer electronic devices to your home network USB 1 1 is one of the technologies that enables Microsoft Windows based PCs to connect to the home network Important Due to the inherent speed limitations of the technology USB 1 1 is not the optimal interface for high spe
29. he safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as a power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped Power Source Warning A label on this product indicates the correct power source for this product Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label If you are uncertain of the type
30. is section for your operating system to configure your PC for TCP IP Configuring TCP IP on Windows XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options E If you are using the Windows XP Default Start Menu select Connect to choose Show all connections and then go to step 2 m If you are using the Windows XP Classic Start Menu select Settings choose Network Connections Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window 4019777 RevB 4019777 Rev B Frequently Asked Questions When the Network Connections window opens right click on Local Area Connection and then left click on Properties from the menu to open the Properties dialogue box Locate a white box titled This connection uses the following items Use the down arrow on the right side of the box to scroll down until you see Internet Protocol TCP IP Select Internet Protocol TCP IP then click the Properties button below the white box on the right hand side Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK Click OK at the bottom of the properties box to close the box At this point your PC will automatically request and receive an IP address from that gateway Once the address is received your PC will have Internet access In the
31. istration Completed the modem proceeds immediately to Normal Operations See Normal Operations AC Power applied on page 36 Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Step 1 2 3 4 5 6 7 8 Front Panel Power Self Downstream Downstream Ranging Requesting IP Registering Registration Indicator Up Test Scan Signal Lock Address Completed 1 POWER On On On On On On On On 2 DS Blinking On Blinking On On On On On 3 US Blinking On Off Off Blinking On On On 4 ONLINE Blinking On Off Off Off Off Blinking On 5 LINK Off On On or On or On or On or On or On or Blinking Blinking Blinking Blinking Blinking Blinking 6 TEL1 Off On Off Off Off Off Off Off TEL2 Off On Off Off Off Off Off Off 7 Battery Off On Off Off Off Off Off Off The ONLINE LED illuminates continuously whenever a PC is connected to the modem and it blinks to indicate that data is being transferred If the modem is used to provide telephone service only and is not connected to a PC the ONLINE LED is off 4019777 Rev B 35 Front Panel LED Status Indicator Functions Normal Operations AC Power applied The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem Front Panel LED Status Indicators During N
32. it without our express written consent is prohibited 4019777 Rev B 39 Afafe CISCO Cisco Systems Inc 678 277 1120 5030 Sugarloaf Parkway Box 465447 800 722 2009 Lawrenceville GA 30042 www cisco com This document includes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2009 2011 Cisco and or its affiliates All rights reserved March 2011 Part Number 4019777 Rev B
33. le dealer or Apple technical support center for further assistance 4019777 RevB Having Difficulty Having Difficulty Common Troubleshooting Issues I don t understand the front panel status indicators See Front Panel LED Status Indicator Functions on page 35 for more detailed information on front panel LED status indicator operation and function The modem does not register an Ethernet connection E Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed If you purchase and install an Ethernet card follow the installation instructions very carefully m Verify the status of the front panel LED status indicators The modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you should first connect the modem to the uplink port of the hub The LINK LED of the hub will illuminate continuously The modem does not register a cable connection The modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your cable modem will not function properly Contact your service provider to determine whether you are using the correct cable There is no dial tone when I lift the telephone handset Em Your telephone wiring may be connected to the wrong RJ 11 port on the cable modem The cable modem has two telephone ports Verify that you are connected to the correct telephone port m Ther
34. net access account your service provider will set up your account and become your Internet Service Provider ISP Internet access enables you to send and receive e mail access the World Wide Web and receive other Internet services You will need to give your service provider the following information E The serial number of the modem m The Media Access Control MAC address of the modem CM MAC These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC The following illustration shows a sample bar code label user oben cata MODA MODEM NO 163152071 it 100 EMTA MAC 000F21A39849 ed o iin Qu FE C L _ Date of mfg 03 05 Etsa2s ro EOR Factory ID 02 MADE IN CHINA Serial Number CM MAC Address T14301 Write down these numbers in the space provided here Serial Number MAC Address Already Have an Existing High Speed Internet Access Account If you have an existing high speed Internet access account you must give your service provider the serial number and the MAC address of the cable modem Refer to the serial number and MAC address information listed previously in this section 4019777 RevB How Do Subscribe to High Speed Internet and Telephone Service Want to Use the Cable Modem for Telephone Service You will also need to s
35. nue the installation 9 Click Yes to continue the installation The Found New Hardware Wizard window reopens with a message that the installation is complete 10 Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use 11 Try to access the Internet If you cannot access the Internet go to Having Difficulty on page 33 If you still cannot access the Internet contact your service provider for further assistance 4019777 RevB Installing USB Drivers Installing USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid Select Install from a list or specific location Advanced in the Found New Hardware Wizard window and then click Next Select Search removable media floppy CD ROM in the Found New Hardware Wizard window and then click Next Click Continue Anyway in the Hardware Installation window to continue the installation The Found New Hardware Wizard window reopens with a message that the installation has finished Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use Try to access the Internet If you cannot access the Internet go to Having Difficulty on page 33 If you still
36. oint of entry of the cable into the building For products sold in the US and Canada this reminder is provided to call the system installer s attention to Article 820 93 and Article 820 100 of the NEC or Canadian Electrical Code Part 1 which provides guidelines for proper grounding of the coaxial cable shield CAUTION To reduce the risk of electric shock do not remove cover or back No user serviceable parts inside Refer servicing to qualified service personnel WARNING TO PREVENT FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE This symbol is intended to alert you that uninsulated voltage within this product may have sufficient magnitude to cause electric shock Therefore it is dangerous to make any kind of contact with any inside part of this product This symbol is intended to alert you of the presence of important operating and maintenance servicing instructions in the literature accompanying this product Notice l attention des installateurs de r seaux c bl s Les instructions relatives aux interventions d entretien fournies dans la pr sente notice s adressent exclusivement au personnel technique qualifi Pour r duire les risques de chocs lectriques n effectuer aucune intervention autre que celles d crites dans le mode d emploi et les instructions relatives au fonctionnement moins que vous ne soyez qualifi pour ce faire Remarque l attention de l installateur du s
37. ompagnant ce produit 4019777 RevB 4019777 Rev B IMPORTANT SAFETY INSTRUCTIONS Mitteilung fur CATV Techniker Die in dieser Mitteilung aufgef hrten Wartungsanweisungen sind ausschlie lich f r qualifiziertes Fachpersonal bestimmt Um die Gefahr eines elektrischen Schlags zu reduzieren sollten Sie keine Wartungsarbeiten durchf hren die nicht ausdr cklich in der Bedienungsanleitung aufgef hrt sind au er Sie sind zur Durchf hrung solcher Arbeiten qualifiziert Mitteilung an den Systemtechniker F r dieses Ger t muss der Koaxialkabelschutz Schirm so nahe wie m glich am Eintrittspunkt des Kabels in das Geb ude geerdet werden Dieser Erinnerungshinweis liegt den in den USA oder Kanada verkauften Produkten bei Er soll den Systemtechniker auf Paragraph 820 93 und Paragraph 820 100 der US Elektrovorschrift NEC oder der kanadischen Elektrovorschrift Canadian Electrical Code Teil 1 aufmerksam machen in denen die Richtlinien f r die ordnungsgem e Erdung des Koaxial kabelschirms festgehalten sind Dieses Symbol weist den Benutzer auf das Vorhandensein von nicht isolierten gef hrlichen Spannungen im Ger t hin die Stromschl ge verursachen k nnen Ein Kontakt mit den internen Teilen dieses Produktes ist mit Gefahren verbunden CAUTION DO NOT OPEN ACHTUNG STROMSCHLAGGEFAHR NICHT FFNEN ACHTUNG Zur Vermeidung eines Stromschlags darf die Abdeckung bzw die Ger ter ckwand nicht entfernt werden Das Ger
38. ormal Operations Front Panel Normal Operations Indicator 1 POWER On 2 DS On 3 US On 4 ONLINE On 5 LINK E On When a single device is connected to either the Ethernet or USB port and no data is being sent to or from the modem E Blinks When only one Ethernet or USB device is connected and data is being transferred between the consumer premise equipment CPE and the cable modem E Off When no devices are connected to either the Ethernet or USB ports 6 TEL1 On When VolP service is enabled Blinks When Line 1 is in use TEL2 On When VolP service is enabled Blinks When Line 2 is in use 7 Battery On When battery is charged Blinks When battery charge is low Off When there is no battery in the unit With both Ethernet and USB devices connected to the modem at the same time when data is being transferred through only one of the devices Ethernet or USB the indicator will illuminate continuously Whenever data is being sent through both data ports Ethernet and USB simultaneously the indicator will blink as described 36 4019777 Rev B How Do Maintain the Battery How Do Maintain the Battery Your modem includes a rechargeable Lithium Ion battery to provide stand by operation in the event of an AC power failure You can replace the battery without the use of any tools A WARNING Fully charged high capacity rechargeable batteries should be handled wi
39. ort on the back of the cable modem 4019777 RevB How Do Connect the Cable Modem for Internet and Telephone Service Important When using a USB connection you need to install USB drivers on your PC For assistance go to Installing USB Drivers on page 26 Note You can connect two separate PCs to the cable modem at the same time by connecting one PC to the ETHERNET port and one PC to the USB port However do not connect your PC to both the ETHERNET and USB ports at the same time 5 Connect one end of a telephone jumper cable not included to a telephone outlet in your home or to a telephone or fax machine Then connect the other end of the jumper cable to the appropriate RJ 11 TELEPHONE port on the back of the cable modem The telephone ports are light gray and are labeled 1 2 and 2 or 1 and 2 depending on the region of the world the cable modem is used Notes Make sure to connect your telephone service to the correct RJ 11 port For single line telephone service connect to port 1 2 or 1 In North America cable modems have multi line capability on the RJ 11 telephone port labeled 1 2 Line 1 is on pins 3 and 4 of port 1 2 and Line 2 is supported on pins 2 and 5 In Europe cable modems support only one line per port Line 1 is on port 1 and line 2 is on port 2 Telephones that require electrical connectors other than RJ 11 may require an external adapter sold separately 6 Locate the AC power cord provided wit
40. rsuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against such interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment OFF and ON the user is encouraged to try to correct the interference by one or more of the following measures E Reorient or relocate the receiving antenna E Increase the separation between the equipment and receiver E Connect the equipment into an outlet on a circuit different from that to which the receiver is connected E Consult the service provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please cont
41. status indicator functions BATTERY 1 POWER Illuminates continuously to indicate that AC power is being applied to the cable modem 23 4 5 6 7 8 714363 2 DS Downstream Indicates the status of the connection for receiving data Illuminates continuously during normal operation blinks to indicate the unit is scanning for the downstream signal 3 US Upstream Indicates the status of the connection for sending data Illuminates continuously during normal operation 4 ONLINE Illuminates continuously when the cable modem is registered on the network and fully operational This indicator blinks to indicate one of the following conditions M The cable modem is booting up and not ready for data M The cable modem is scanning the network and attempting to register M The cable modem has lost registration on the network and will continue blinking until it registers again 5 LINK Illuminates continuously to indicate that an Ethernet USB carrier is present and blinks to indicate that Ethernet USB data is being transferred between the PC and the cable modem 6 TEL1 Illuminates continuously when VoIP service is enabled Blinks when line 1 is in use 7 TEL 2 Illuminates continuously when VoIP service is enabled Blinks when line 2 is in use Front Panel Description Note After the cable modem is successfully registered on the network the POWER LED 1 DS LED 2 US LED 3 and ONLINE LED 4 LEDs illuminate continuously to in
42. t all cables are properly connected and that you are using the correct cables E Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection E Verify that you have followed the procedures in Installing USB Drivers on page 26 if you are using the USB connection m Verify that you have called your service provider and given them the serial number and MAC address of your cable modem m If you are using a cable signal splitter so that you can connect the cable modem to other devices remove the splitter and reconnect the cables so that the cable modem is connected directly to the cable input If the cable modem now functions properly the cable signal splitter may be defective and may need to be replaced E For best performance over an Ethernet connection your PC should be equipped with a 10 100 1000BASE T network interface card 4019777 RevB Front Panel LED Status Indicator Functions Initial Power Up Calibration and Registration AC Power applied The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up calibration and registration on the network when AC power is applied to the cable modem Use this chart to troubleshoot the power up calibration and registration process of your cable modem Front Panel LED Status Indicator Functions Note After the cable modem completes Step 7 Reg
43. t least three times then release the keys and let the computer restart When your computer fully reboots click the Apple icon in the upper left corner of the Finder Scroll down to Control Panels and then click TCP IP Click Edit on the Finder at the top of the screen Scroll down to the bottom of the menu and then click User Mode Click Advanced in the User Mode window and then click OK Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server Click Options in the TCP IP window and then click Active in the TCP IP Options window Note In some cases the Load only when needed option does not appear If it appears select the option A check mark appears in the option Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is not selected If there is a check mark in the option select the option to clear the check mark and then click Info in the lower left corner Is there a Hardware Address listed in this window M If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close m If no repeat these instructions from step 6 Reboot your computer Q How do I configure my PC for TCP IP A If your PC cannot access the Internet after the cable modem is online it is possible that your PC has not been configured for TCP IP Follow the appropriate instructions in th
44. th care Replace only with the battery recommended by the manufacturer Do not disassemble it or attempt to recharge the battery outside the system Do not crush puncture dispose of in a fire short the external contacts or expose to high temperature or immerse in water or other liquids Dispose of the battery in accordance with local regulations and instructions from your service provider Charging the Batteries The battery begins to charge automatically as soon as you attach the modem to the AC electrical outlet When you first plug in the modem the POWER LED status indicator illuminates Important It may take as long as 24 hours for the battery to charge fully Using the Modem Without a Battery If you want you can use the modem without a battery If you need to remove the battery follow the procedures found in Removing and Replacing the Battery on page 38 Important If you choose to operate your modem without a battery you risk losing your telephone service during a power outage Replacing the Batteries Under normal circumstances the battery should last for several years The BATTERY LED status indicator turns off to indicate that the battery should be replaced soon Contact your service provider to obtain replacement batteries and for disposal instructions Note Follow the steps found in Removing and Replacing the Battery on page 38 to remove and replace the battery 4019777 Rev B 37 How Do Maintain the Batt
45. tion about perchlorate and best management practices for perchlorate containing substance see www dtsc ca gov hazardouswaste perchlorate Provide Ventilation and Select a Location Remove all packaging material before applying power to the product E Do not place this apparatus on a bed sofa rug or similar surface Do not place this apparatus on an unstable surface Do not install this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings Protect from Exposure to Moisture and Foreign Objects A WARNING Avoid electric shock and fire hazard Do not expose this product to dripping or splashing liquids rain or moisture Objects filled with liquids such as vases should not be placed on this apparatus A WARNING Avoid electric shock and fire hazard Unplug this product before cleaning Do not use a liquid cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this product A WARNING Avoid electric shock and fire hazard Never push objects through the openings in this product Foreign objects can cause electrical shorts that can result in electric shock or fire Service Warnings WARNING Avoid electric shock Do not open the cover of this product
46. tional 4019777 Rev B You can mount the cable modem on a wall using two wall anchors two screws and the mounting slots located on the unit The modem can be mounted vertically or horizontally alisali cs ove NI M01 0001 PIN 4034138 Pa Input 15V 1 5A iA was DaT waco Frece x pun iil i CO moe ca ore pte of mfg 05 06 NEI Serial Number MAC Address 714964 Before You Begin Before you begin choose an appropriate mounting place The wall can be made of cement wood or drywall The mounting location should be free of obstructions on all sides and the cables should be able to easily reach the cable modem without strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the following items Two wall anchors for 8 x 1 inch screws m Two 8 x 1 inch pan head sheet metal screws E Drill with a 3 16 inch wood or masonry bit as appropriate for the wall composition A copy of the wall mounting illustrations shown on the following pages 19 How Do Mount the Modem on a Wall Optional The following illustration shows the horizontal mounting option Horizontal Mounting Mounting Mounting Screws Holes Concrete Wood or 1 4 in 0 65
47. yst me Avec cet appareil le blindage cran du c ble coaxial doit tre mis la terre aussi pr s que possible du point d entr e du c ble dans le b timent En ce qui conceme les produits vendus aux tats Unis et au Canada ce rappel est fourni pour attirer l attention de l installateur sur les articles 820 93 et 820 100 du Code national de l lectricit ou Code de l lectricit canadien Partie 1 qui fournissent des lignes directrices concernant la mise la terre correcte du blindage cran du cable coaxial Ce symbole a pour but de vous pr venir que des tensions lectriques non isol es existent l int rieur de ce produit pouvant tre d une intensit suffisante pour causer des chocs lectriques Il est donc dangereux d tablir un contact quelconque avec l une des pi ces comprises l int rieur de ce produit CAUTION DO NOT OPEN ATTENTION DANGER LECTRIQUE NE PAS OUVRIR ATTENTION Pourr duirelesrisques de chocs lectriques ne pas enlever le couvercle ou le panneau arri re Ne contient aucune pi ce r parable par l utilisateur Confier les interventions aux techniciens d entretien qualifi s AVERTISSEMENT POUR EVITER LES INCENDIES OU LES CHOCS ELECTRIQUES NE PAS EXPOSER L APPAREIL LA PLUIE OU L HUMIDIT Ce symbole a pour but de vous pr venir de la pr sence d instructions importantes relatives au fonctionnement ou l entretien et aux r parations dans la documen tation acc
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