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Brother MFC9465CDN User's Manual

1. Cleaning and Checking the machine Clean the outside and inside of the machine regularly with a dry lint free cloth When you replace the toner cartridge or the drum unit make sure that you clean the inside of the machine If printed pages are stained with toner clean the inside of the machine with a dry lint free cloth DO NOT use any flammable substances spray or organic solvent liquids containing alcohol ammonia to clean the inside or outside of the machine Doing this may cause a fire or electrical shock Be careful not to inhale toner IMPORTANT Use neutral detergents Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine Routine maintenance Cleaning the outside of the machine D Turn off the machine Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket Pull the paper tray completely out of the machine Wipe the outside of the machine with a dry lint free soft cloth to remove dust D Remove any paper that is in the paper tray 93 Wipe the inside and the outside of the paper tray with a dry lint free soft cloth to remove dust Re load the paper and putthe paper tray firmly back in the machine Plug the machine s power cord back into the electrical socket first connect all cables and then plug in the telephone line cord Turn on the
2. MFC 9465CDN Choose one of the options below E f you want to send a single sided document go to Step E f you want to send a 2 sided document press Duplex KA Note e You can send 2 sided documents from the ADF e When the machine is ready to scan 2 sided documents the LCD shows for Duplex in the lower right corner Enter the fax number using the dial pad a One touch key or A Speed Dial and enter three digit number 29 Chapter 4 6 Press Mono Start or Colour Start Faxing from the ADF m The machine starts scanning the document Faxing from the scanner glass E f you press Mono Start the machine starts scanning the first page Do one of the following e To send a single page press 2 to choose No Send or press Mono Start again The machine starts sending the document To send more than one page press 1 to choose Yes and place the next page on the scanner glass Press OK The machine starts scanning the page Repeat this step for each additional page E f you press Colour Start the machine starts sending the document KA Note To cancel press Stop Exit 30 Faxing Letter size documents from the scanner glass When faxing Letter size documents you will need to set the scan glass size to Letter otherwise a portion of your faxes will be missing D Make sure you are in Fax mode C Press Menu 1 8 1 Press OK Press A or Y to cho
3. Make sure your Brother machine s Fax Detect feature is turned On Fax Detect is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone See Fax Detect on page 36 If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP See Telephone line interference on page 142 Contact your administrator to check your Secure Function Lock Settings Poor sending quality Transmission Verification Report sayS RESULT ERROR Sent faxes are blank Vertical black lines when sending Cannot send a fax 136 Try changing your resolution to Fine or S Fine Make a copy to check your machine s scanner operation If the copy quality is not good clean the scanner See Cleaning the scanner glass on page 94 There is probably temporary noise or static on the line Try sending the fax again If you are sending a PC Fax message and get RESULT ERROR on the Transmission Verification Report your machine may be out of memory To free up extra memory you can turn off fax storage see Changing Remote Fax Options in Chapter 4 of the Advanced User s Guide print fax messages in memory see Printing a fax from the memory in Chapter 4 of the Advanced User s Guide or cancel a delayed fax or polling job see Checking and cancelling waiting jobs in Chapter 3 of the Advanced User s Guide If the problem
4. DROLO csanecacenanvncosessrectaoaseecaases Resolution key ccceceeeeeeeeeeees Ring delay setting cc ee S Scanner glass Eae METES EEE TTT Scanning See Software User s Guide Secure key ccecceeeccseecseeceeeeneeees 190 Serial number how to find See inside front cover Sockets EXT external telephone ccceeee ees 44 TAD answering machine 42 Speed Dial ccc cceeccsceeseeeeeeeeeeeeeeeeeees 7 Ci ANQING 262558 haccossoesexceeetcaasieasscanctene asses 50 setting Up comcurceceacadetcentabectnecseaneeiieosteeees 50 USING ssciscssreira eei 47 Status LED aeaececicunteensnslcereeetucensteaceviacntesees 9 T TAD telephone answering device external 2 2 ccc ec cec cece seeceeeeeeeceeceeeseeseeeaees 34 CONNECTING cccccceeceeeeeeeeeeeee cena eeees 42 43 recording OGM ou cece cecceeeeeceeeeeeeeeeeeees 43 Telephone line CONNECTIONS c ccc cecc eee ecce eee eeseeaeeeeeees 43 difficulties oo ccc eee ece ce eeeeeeeaeeeeeeeees 134 interference ooo cece eccceecceeceeeeeeeeeeeee eee 142 multi line PABX cccceceeecee sees eeeees 43 Text entering cece ccc cece eee eeeeeeeeeeeeeeeees 171 Toner cartridge replacing ecceccceeceeeceecceecceeeaseceeeseeees 68 Troubleshooting cccecceeeceeeeeeeeeeeeees 134 COCUMENT JAM cee eeeeeeeeeeeees 121 122 error messages on LCD
5. ccc ccc cecc eee secceeceeceeceeeseeseeseeeeeseeeeeeseeeees 121 Document is jammed in the top of the ADF unit cece cece cece eeeees 121 Document is jammed under the document COVET ccccecceeeeeeeeeeeeeeees 121 Removing small documents jammed in the ADF ccccccceeeeeeeeeeeeeeees 122 Document is jammed at the Output tray ccc cecceeeceeeeeeeeeeeeeeeeeeaeeens 122 Paper is jammed in the MP tray cccccccceeceseece cece eeeeeeeeeeeeeeeeeseeseeeeaeesens 123 Paper is jammed in paper tray 1 or tray 2 cece cece ees eeeeeeeeeeeeeeaeeeaeeees 124 Paper is jammed at the back of the machine cece cecc eee eeeeeeeeeeee ences 125 Paper is jammed inside the MACHING cccecceccceecceeeeeeeeeeeeeeseeeeeesaeenees 127 Paper is jammed underneath paper tray 1 cccccccecceeceeeeeeeeeeeeseeeeeeeens 131 If you are having difficulty with your machine cccceeceeeeeceeeeeeeeeeeeaeeeeeeeeaes 134 Setting Dial Tone detection ce ecccceccssecceeecsseeeeeceseeseeeeseeeeeesaseesaeseaes 142 Telephone line interference cccccceccceecceeeeeeec cece eeceeeeeeeeueeeeeaseeseeeseeeeenes 142 Improving the print QUAIIty cece cece cece eceeeeeeee eee eeeeeeeceeeceeceeessecseeseeeeeeeees 143 Machine Information iissececsessutsoncasceveanssagensdxesanennesnnavendiewasdvennueassmedannituneinaeramansies 150 Checking the Serial NUMDED
6. D Press Menu 2 4 1 D Press A or Y to choose On On Image Off or Off Image Press OK 31 Chapter 4 Press Stop Exit Note 32 If you choose On Image or Of f Image the image will only appear on the Transmission Verification Report if Real Time Transmission is set to off See Real Time Transmission in Chapter 3 of the Advanced User s Guide If your transmission is successful OK will appear next to RESULT on the Transmission Verification Report If transmission is not successful ERROR will appear next to RESULT Receiving a fax Receive modes You must choose a receive mode depending on the external devices and telephone services you have on your line Choosing the receive mode By default your machine will automatically receive any faxes that are sent to it The diagrams below will help you choose the correct mode For more detailed information about the receive modes see Using receive modes on page 34 Do you want to use the telephone features of your machine if available or an external telephone or external telephone answering device connected on the same line as the machine Yes No Are you using the voice message function of an external telephone answering device Fax Only No Do you want the machine to answer fax and p Manual telephone calls automatically No eee Fax Tel External TAD Yes To set the receive mode follow the instructions below amp p Press M
7. E Press A or Y to choose Thin Plain Thick Thicker Recycled Paper or Glossy Paper Press OK Press Stop Exit KA Note You can choose Glossy Paper for MP Tray Loading paper Paper Size You can use ten sizes of paper for printing copies A4 Letter Legal Executive A5 A5 L A6 B5 B6 and Folio and four sizes for printing faxes A4 Letter Legal or Folio 8 5 in x 13 in When you change the size of paper in the tray you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page a Do one of the following E To set the paper size for the MP Tray press Menu 1 2 2 1 m To set the paper size for Tray 1 press Menu 1 2 2 2 m To set the paper size for Tray 2 1 press Menu 1 2 2 3 if you installed the optional tray i Tray 2 appears only if the optional tray is installed Press A or Y to choose A4 Letter Legal Executive A5 A5 L A6 B5 Bo Folio Or Any Press OK O Press Stop Exit KA Note e The Any option appears only when you choose the MP tray e If you choose Any for the MP Tray Paper Size You must choose MP Only for the Tray Use setting You cannot use the Any Paper Size selection for the MP tray when making N in 1 copies You must choose one of the other available Paper Size selections for the MP tray e A5 Land A size are not available for Tray 2 19 Chapter 2 Tray
8. cccccccscccseceeeeceeeeeeeeceuseaueessueeaesaeeseeeees 150 Reser A IC NS ocres a a anaE E NS ONS 150 How to reset the MaCHNING c cece cece eee eeccecceece ese eeseeseeaeseeseeeseeseesseeeeeeees 151 Menu and features 152 On screen PFOGrAMMING cccceeceeecceeeceeeeceeeeseeeseeeeeeesseeeseeesseeeeeeeseeeseeeaeeseeees 152 How to access the MENU MOE ccc cece eee eeceecceece eee eeseeaeeeeeeeeeeeeeeseeeeees 152 BO A NO FO is cetera cacagenaecncesenadh ose aena E E E TE EEEE 153 ENENG TOXU secerni sde E deny en ERa EE SER 171 Specifications 173 Ee E E E A E AEAEE EAE EE ana E A E A E 173 Document SIZE reserare EA E aE AE AnA EEE EE IENE EERE 175 PHATMI G see E E E E EE AEREO 176 E gt NOE P EEEE E EE T TAE TEE E EET 178 OY cee ste gens sete ce EEE E AAA O E A A EAE A 179 C e E E E A E EEEN EEE E E E 180 PRIO aese A E E E T E T 181 PES eC EPEE E PEE EE TE E A A AE T 182 Beige ies i ee ee 183 Computer requirements ccceccc eee eeceeeeceeeceeseeeseeteeceeeeaeeeeeseeseeeseeeeeeeeeeteenes 184 Consumable IEMS eraser e eaS EAS EA EE AAS 186 INS WOE LAN ese teeters poicg onus sec a oaa a a EEEE aE E EaR EERE DESE 187 Index 188 Table of Contents ADVANCED USER S GUIDE The Advanced User s Guide explains the following features and operations You can view the Advanced User s Guide on the Documentation CD ROM vi General Setup Memory storage Automatic daylight savings time Ecology featur
9. 60000 113 if you are having difficulty copy quality oo eeeeeeeeeeeeeeeeees 137 incoming calls annonaenennnnnennnnnennne 137 NE WOTFK ee 140 paper handling cccceceeeeeeeeeees 139 print quality ccccceeeeeeeeeee 140 143 printing cececennsten demands ehascanceenceeses 134 138 receiving faxes ce ceeccececeeeeeeeeeeeees 135 SCANN NQ seccnssincecensndyidcaceedarccasonndencces 139 sending FAXES cee eeceeeeceeeeceeeeeeeeaees 136 software 0 0 cceecceec cece seece cece eeeeeeseeenes 139 telephone line cece ce cee cc eee eeee eens 142 maintenance messages on LCD 113 paper jam 123 124 125 127 131 V WIP orinar A ines 142 Volume setting DO CDS cidcccinccsaccstoseranesiocnnvieuasesssaatiabediess 10 FG aeea eaten EG 10 SOCOKED cei ctacredaandabiviecaciasaodnicnebetecraces 10 W Waste toner box replacing re 86 Windows See Software User s Guide Wireless Network See Quick Setup Guide and Network User s Guide 191 For Australia Only Warranty amp Repair For details about warranty on your Brother Product the details are listed on the following link www brother com au under Service amp Support gt Warranty For warranty service repair of your Brother product you will need to retain a copy of your sales docket and contact the Support Centre for location of the nearest Authorised Warranty Centre AWC Support For technical sup
10. BASIC USERS GUIDE MFC 9460CDN MFC 9465CDN Not all models are available in all countries If you need to call Customer Service Please complete the following information for future reference Model Number MFC 9460CDN and MFC 9465CDN Circle your model number Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration 2010 Brother Industries Ltd User s Guides and where do find it Safety and Legal Please read the Safety Instructions before Printed In the box you set up your machine Quick Setup Guide Read this Guide first Follow the instructions Printed In the box for setting up your machine and installing the drivers and software for the operating system and connection type you are using Basic User s Guide Learn the basic Fax Copy Scan and Direct Printed In the box Print operations and how to replace consumables See troubleshooting tips Advanced User s Learn more advanced operations Fax PDF file Documentation Guide Copy security features printing reports and CD ROM In the box performing routine maintenance Software User s Follow these instructions for Printing PDF file Documentation Guide Scanning Network Scanning
11. Receive you can turn on the safety feature Backup Print 2 Remote Access Sets your own code for Remote Retrieval 3 Print Document Prints incoming faxes stored in the memory 1 See Advanced User s Guide GY The factory settings are shown in Bold with an asterisk 159 teen fiwa bevels Options Descriptions Page _ 2 Fax 6 Dial Restrict 1 Dial Pad Of Continued Enter twice On 2 One Touch Dial Off Enter twice On 3 Speed Dial Of Enter twice On 7 Remaining Jobs 0 Miscellaneous 1 Compatibility High Normal Basic for VoIP 2 Distinctive On Not available in off New Zealand 2 Faxability On For New Zealand off Only 1 See Advanced User s Guide You can set the machine to restrict dialling when using the dial pad You can set the machine to restrict the dialling of One Touch numbers You can set the machine to restrict the dialling of Speed Dial numbers You can check which jobs are in the memory and lets you cancel scheduled jobs Adjusts the 142 equalization for transmission difficulties VoIP service providers offer fax support using various standards If you regularly experience fax transmission errors choose Basic for VoIP 37 41 Use with telephone company distinctive ringing service allows you to have a voice number and fax number on the one telephone line If you have FaxAbility from Telecom
12. either Voice or Fax All extension phones ring twice fax machine is silent Sa ies Main number ate Voice Number Fax machine begins ringing on third ring Fax machine automatically receives and prints fax message without ringing Telephone Answering Device TAD answers the call You answer the call at an external telephone or an extension telephone 40 KA Note After you have set the FaxAbility feature to On the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the FaxAbility number Manual mode means you must answer all the call yourself You can not change the receive mode to the other mode while the FaxAbility is set to on How to Turn FaxAbility OFF or ON The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom To change the setting repeat Steps 1 3 Step 2 is where you can choose either On or Off Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions If you have FaxAbility Service but don t have Call Waiting you need do nothing at this stage If you do have Call Waiting as well as FaxAbility set the Call Waiting menu option to On See below amp Press Menu 2 0 2 amp Press A or Y to set FaxAbility to On or OTT If you have FaxAbility service choose OT Press OK 3 Press A or Y to set Call Waiting to On or Off If you have Call Waiting service cho
13. It gives you two independent numbers without the higher cost of a second line 38 How does Telstra FaxStream Duet Work Incoming calls to the voice number will have the standard ring pattern of long long tone followed by a pause repeated while the new fax number will have a different ring pattern of three short bursts of ring repeated at regular intervals When FaxStream Duet is On and you receive a voice Call all extension and external telephones will ring with a standard ring pattern The fax machine will ring on the third ring with a standard ring pattern All external and the extension telephones will continue to ring until you or a telephone answering device can answer the voice number When FaxStream Duet is On and you receive a fax call on the Duet number the Fax machine will answer and automatically receive the fax message without ringing On the other hand all extension and external telephones will ring twice with a distinctive ring pattern Do not answer the telephone as you are receiving a fax message Flowchart Sequence of Incoming call Incoming Call either Voice or Fax All extension phones ring twice fax machine is silent a ae Main number tee Vi Voice Number Fax machine begins ringing on third ring Fax machine automatically receives and prints fax message without ringing You answer the call at an external telephone Telephone Answering Device TAD ans
14. LCD will show the name or number and if the number has a scheduled job such as a delayed fax or a fax forwarding number it will display a message D Do one of the following m To delete a stored One Touch number press Menu 2 3 1 Press the One Touch key number you want to change m To delete a stored Speed Dial number press Menu 2 3 2 Enter the Speed Dial number you want to change then press OK 2 To delete the stored data press 2 51 Chapter 7 Do one of the following m To delete the stored data press 1 E To exit without deleting the stored data press 2 a Press Stop Exit 52 Tone or Pulse not available in New Zealand If you have a Pulse dialling service but need to send Tone signals for example for telephone banking follow the instructions below If you have Touch Tone service you will not need this feature to send tone signals D Press Hook Press on the machine s control panel Any digits dialled after this will send tone signals When you hang up the machine will return to the Pulse dialling service Making copies How to CO py 3 Press Mono Start or Colour Start KA Note The following steps show the basic copy If the LCD shows Please Wait and the operation For details about each option see the Advanced User s Guide machine stops copying while you are making multiple copies please wait for 30 p When you want to make a c
15. Monochrome Copying Office equipment with LWAd gt 6 30 B A is not suitable for use in room where people do primarily intellectual work Such equipment should be placed in separate rooms because of the noise emission Standby Lwad 4 26 B A Sound pressure Operating Printing LPAm 57 dB A Standby LPAm 33 dB A Measured in accordance with ISO 9296 Operating 10 to 32 5 C Storage 0 to 40 C Operating 20 to 80 without condensation Storage 10 to 90 without condensation Up to 35 pages Staggered 80 gsm Specifications Document Size Document Size ADF Width 147 3 to 215 9 mm Single sided ADF Length 147 3 to 356 0 mm ScannerGlass Max 215 9 mm Width ScannerGlass Max 297 mm Length Document Size ADF Width 147 3 to 215 9 mm 2 sided Duplex ADF Length 147 3 to 356 0 mm MFC 9465CDN 175 Print media Paper Input Paper Tray E Paper Type E Paper Size E Paper Weight E Maximum Paper Tray Capacity Multi purpose tray MP tray E Paper Type E Paper Size E Paper Weight E Maximum Paper Tray Capacity Paper Tray 2 option E Paper Type E Paper Size E Paper Weight m Maximum Paper Tray Capacity Paper Output Face Down Output Tray Face Up Output Tray 176 Plain paper Thin paper or Recycled paper Letter A4 B5 ISO JIS A5 A5 Long Edge B6 ISO A6 Executive Legal and Folio 60 to 105 gsm Up to 250 sheets of 80 gsm Plai
16. Multi line connections PABX Most offices use a central telephone system Brother recommends that all our Fax MFC machines be connected to a discreet dedicated line Although a particular PABX may appear to work with a particular model of fax machine we cannot guarantee that the unit will operate correctly While it is often relatively simple to connect a fax machine to a PABX Private Automatic Branch Exchange we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you Brother does not recommend the use of a PABX line PABX limitations in general can cause some functions of the fax machine not to work correctly 43 Chapter 6 External and extension telephones KA Note You need to turn the Remote Codes setting to on to use the Remote Activation Code 51 x91 for New Zealand and Remote Deactivation Code 51 91 for New Zealand See Using Remote Codes on page 45 Connecting an external or extension telephone You can connect a separate telephone directly to your machine as shown in the diagram below Example for Australia 1 Extension telephone 2 External telephone 3 Protective Cap When you are using an external telephone the LCD shows Telephone 44 Operation from external or extension telephones If you answer a fax call on an extension telephone or an external telephone that is correctly connected to the machine t
17. Out Of Memory cece eeecceeee ences eeeees 117 Print Unable XX ou ccc cccccecceceeeeeeeees 117 Scan Unable XX ccccecceeeeeeeeeeeee eens 118 Extension telephone using 0660 45 External telephone connecting 44 Fax codes CHANGING secoreravessncesectsencsaneesouctdussicsssat 46 fax receive COE cccecceecce eee eeeeeeeee eee 45 telephone answer code 0eceeees 45 Fax stand alone receiving easy receive 2 0 cceccceecseccseeceseeeeeeeeees 36 from extension telephone 44 45 ring delay Setting ceceeeeeee ees 35 telephone line interference 142 SENON srest 29 telephone line interference 142 Fax Tel mode answering at extension telephones 45 easy receive ceccecceccc ese eeceeceeeeeeeeeeeeees 36 F T ring time double ring 06 35 fax receive code 00 0 eee eee eeceeeececeeeeeeeeees 45 receiving faxes cee ceeeceececseeeeeeeseeeeeeeeaes 44 BING CGlAY E estas ea 35 telephone answer code 0ecneeeeeee 45 POM sea E 19 23 G Greyscale ccccccceecceeeseeceeeeeeeeees 178 180 H HELP LCD messages cece seccceeece sees eeeaees 152 Menu Table ou cc cccececceseceseeeeeeeeneeeee 153 HOOK key c cece ccc eeceeeeeeeeeeeeeeeees 6 44 45 L Labels sasdatessantinbtestoscnteteeeeeeess 13 23 26 LCD liquid crystal display 6 15
18. Supported PC Interface gt USB 10 100 Base Tx Ethernet Specifications Minimum System Requirements and Supported PC Software Functions Computer Platform amp Processor Recommended Hard Disk Space Supported Supported Operating System Minimum Speed RAM to install PC PC For For Software interface Drivers Applications Functions Windows Windows Intel Pentium I 256 MB 512 MB 50MB N A Printing 10 100 Operating Server or equivalent Base Tx 2003 Ethernet print only via network Windows 64 bit Intel 64 or Server AMD64 2003 x64 supported CPU Edition print only via network Server or equivalent 2008 64 bit Intel 64 or print only AMD64 via supported CPU network Windows 64 bit Intel 64 or Server AMD64 2008 R2 supported CPU print only via network Macintosh Mac OS X PowerPC G4 G5 512 MB 1 GB 80 MB 400 MB Printing USB Operating Intel Core PC Fax 10 100 System Processor Send Base Ix i Ethernet Mac OS X Intel Core 1GB 2GB Scanning 10 6 x Processor Internet Explorer 6 0 or greater 2 For WIA 1200 x 1200 resolution Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi Third party USB ports are not supported PC Fax supports black and white only 3 PaperPort 11SE supports Microsoft SP4 or higher for Windows 2000 a PaperPort 12SE supports Mic
19. machine selects a suitable option for the document color or Calibrate Adjusts the colour density or returns the colour calibration to the factory settings Reset Calibration Auto Regist 1 IeStart Adjust the print position of each 2 EXxit l colour automatically See Advanced User s Guide 2 See Software User s Guide GY The factory settings are shown in Bold with an asterisk 162 Menu and features 4 Printer E Manual Regist 1 Print Chart Print the chart to i manually check the Continued i y registration of the colours 2 Set Regist 1 Magenta Left Sets the correction value on the chart you Cyan Left printed from Yellow Left Print Chart Magenta Center Cyan Center Yellow Center Magenta Right Cyan Right Yellow Right 9 Frequency Normal Sets the interval time you want to carry out Low the auto registration OLE and the calibration 1 See Advanced User s Guide 2 See Software User s Guide GY The factory settings are shown in Bold with an asterisk 163 twn fi levels Options Descriptions Page _ 5 USB Direct I F 1 Direct Print 1 Paper Size 2 Media Type 3 Multiple Page 4 Orientation 5 Collate 1 See Software User s Guide A4 Letter Legal Executive AS Thin Plain Thick Thicker Recycled Paper Glossy Paper lin1 2in1 4in1 9in1 lI6in1 25in1 1 in 2x2 pages 1 in 3x3 pages 1 in 4x4 pages in 5x5 pages Por
20. 22 PaperPort 12SE with OCR See Software User s Guide and Help in the PaperPort 12SE application to access How to Guides PC Fax See Software User s Guide Presto PageManager See Software User s Guide See also Help in the Presto PageManager application Print difficulties wo eee 134 138 CHIVERS cesdeccdabanevaccstacatesccsencseeesetasteee 181 QUAN sccsntaventsorschavsonssanctatisnersaed 140 143 resolution Sececcsrececensgeecivtescccarstcetosestaeee 181 SPECIFICATIONS ce ccc ccecceec eee eeeeeeeeeees 181 Printing See Software User s Guide Programming your machine 152 189 Q Quality IGG ssececeneseacteseesncemastecteseneteoe Quick dial sicusetaccstivctncncicantioninonian group dial CHANGING sstcossietsecessccdaGessccaeeteas One Touch dial CMANGING E custom scan profile setting Up oo cece cec cece eee eeee eens USING erospen rar EEs SEAC eonna Speed Dial ChanNGINO atessinatsvcedsrcdoGessccaexveas custom scan profile setting Up oo eee cecceee eee eeee eee ee USIO errara AE EEE R Redial Pause key cc eceeeeeees Remote setup See Software User s Guide Replacing 015105 9 Sener drum AMU eenia ea toner cartridge ccceeceeeeeeeeees waste toner DOX ccceeeceeeeeeees Reports Transmission Verification Resolution COV a fax standard fine superfine
21. Auto Attendant Self Help and our Website www brother co nz under Online Help The machine is approved for use in the country of purchase only local Brother companies or their dealers will only support machines purchased in their own countries
22. CAUTION CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality Electrical Hazard icons alert you toa AN possible electrical shock Hot Surface icons warn you not to A touch machine parts that are hot Notes tell you how you should 7 respond to a situation that may arise or give tips about how the current operation works with other features Chapter 1 Accessing the Advanced User s Guide Software User s Guide and Network User s Guide This Basic User s Guide does not contain all the information about the machine such as how to use the advanced features Fax Copy Printer Scanner PC Fax and Network When you are ready to learn detailed information about these operations read the Advanced User s Guide Software User s Guide Network Glossary and Network User s Guide that are on the Documentation CD ROM Viewing Documentation Turn on your computer Insert the Documentation CD ROM into your CD ROM drive KA Note Windows users If the screen does not appear automatically go to My Computer Computer double click the CD ROM icon and then double click index html Macintosh users Double click the Documentation CD ROM icon and then double click index html Cl
23. Journal report to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See Enter personal information Station ID in the Quick Setup Guide D Press Menu 9 0 2 Enter the fax number to which the Fax Journal report will be forwarded Press Mono Start or Colour Start Troubleshooting Document Jams and Document is jammed under Paper Jams the document cover o D Take out any paper from the ADF that is Document is jammed in the not jammed top of the ADF unit c Lift the document cover D Take out any paper from the ADF that is Pull the jammed document out to the not jammed right o Open the ADF cover Pull the jammed document out to the left a Close the document cover Close the ADF cover Press Stop Exit Press Stop Exit 121 Removing small documents jammed in the ADF amp Lift the document cover 2 Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through Close the document cover 4 Press Stop Exit 122 Document is jammed at the output tray D Take out any paper from the ADF that is not jammed Pull the jammed document out to the right Press Stop Exit Troubleshooting Paper is jammed in the MP when loading paper in the MP tray tra make sure that the paper stays under y the maximum paper height guides 1 on both sides of the tray If t
24. Remote CD ROM In the box Setup PC Fax and using the Brother ControlCenter utility Network Glossary This Guide provides basic information about PDF file Documentation advanced network features of Brother CD ROM In the box machines along with general networking and common terms Network User s This Guide provides useful information of PDF file Documentation Guide wired and wireless network settings and CD ROM In the box security settings using Brother machine You can also find supported protocol information for your machine and the detailed troubleshooting tips Table of Contents BASIC USER S GUIDE 1 General information Using the documentation cece ccccceecc eee eeeeeeeae esau ese eeseeeeeeeeseeeeeaeeeaeeseees Symbols and conventions used in the documentation 008 Accessing the Advanced User s Guide Software User s Guide and Network User s Guide ccccccceccssces cece eceeeceeeeeeeeeesseceeeeeeeseceseeteeeeeeeans Viewing DOCUMENTATION ccc ee cece cece eee eeeeeeene ees eesueeeeeeseeeeeeeaeeaeeeneeen Accessing Brother Support Windows E E eae Accessing Brother Support Macintosh cccccecesseceeeeeseeeeeeeeeeeeeeeaes Control panel OVEFVIEW cc cece cece ce eeeceeececceeeceeeeeeseeseeeseeeeeeseeeneeeseeeaees Data LED indications cece ccc cece nce ee cece eeeeeeecceeceeseeeseesseeeeseeseeaees Volume settings ct cccestcece oeas
25. T 53 SOD CODYN cae hints sarne nE nic S A S E SERE E ERA E E E AEIR 53 COD SeWNGS ecaa a A TA a Ea 53 9 Printing data from a USB Flash memory drive or digital camera supporting mass storage 54 Creating a PRN or PostScript 3 file for direct printing cccceeeeeeeeeeeee eens 54 Printing data directly from the USB Flash memory drive or digital camera supporting MASS storage ceccccccsecseeceseeeeeceeceseceeeceeseeesuecesesueeueseeseessensaes 55 10 How to print from a computer 57 Fe FINA a docume Misere TEE E E aa 5 11 How to scan to a computer 58 Scanning a document as PDF file using ControlCenter4 Windows I 58 Changing the Scan key settings cccccccccececeeceeeeeeeeeeeeeseeeeseeeseseesaesseeeaeeesseees 61 BEO Sea aer E E a E 61 Scan key settings cic nents sencioentesatyacicenicnuacan atieislenanenndels dee amass eee deetsedenietenaenmuetesaalincoce 61 Scanning using the SCAN key ccc cece ceeeceecece eee eeeceeeeeeeesaeeeeeeesesseeeseeesaeees 63 A Routine maintenance 64 Replacing the consumable ItEMS ccc cecccecce cece eeeeeeee cess eee eeseesseeeseeeseeaeeseeeas 64 Replacing a Toner Cartridge ccccccseccsecceeceeeeesecueeceeseeeseecsseeseeesueceeeseeees 68 Replacing the drum UNit cece cccceecceeceeee seca eeee eee eeseeeseeeseeeaeeeeeeeeaeeeaeesas 14 Replacing the belt Unit ccccccseccseceseeceece cece ecseesaeeeseeaueecueceeesaesaeeseesnensaes 8
26. USB Flash memory drive Printing data from a USB Flash memory drive or digital camera supporting mass storage Printing data directly from the USB Flash memory drive or digital camera supporting mass storage D Connect your USB Flash memory drive or digital camera to the USB direct interface 1 on the front of the machine The Direct key will light up Press the Direct key Your machine will enter Direct Print Mode m A O ia Note e Make sure your digital camera is turned on e If your machine has been set to Secure Function Lock On you may not be able to access Direct Print See Switching Users in chapter 2 of the Advanced User s Guide If Direct Print has been Enable and Colour Print has been Disable in Secure Function Lock and you insert a USB Flash memory drive into the machine and press Direct the LCD will flash Mono Print Only You can only printin black amp white lf your ID has been restricted to a page limit in Secure Function Lock and you insert a USB Flash memory drive into the machine and press Direct the LCD will show Remaining Pages with the number of pages you have left to print 2 Press A or to choose the folder name or file name you want to print Press OK If you have chosen the folder name press A or Y to choose the file name you want to print Press OK KA Note Your digital camera must be switched from PictBridge mode to mass storage mode If you w
27. Use in copy mode You can change the priority tray that the machine will use for printing copies When you choose Tray 1 Only MP Only or Tray 2 Only 1 the machine pulls the paper only from that tray If the selected tray is out of paper No Paper will appear on the LCD Insert the paper in the empty tray To change the tray setting follow the instructions below amp Press Menu 1 5 1 Press A or Y to choose Tray 1 Only Tray 2 Only 1 MP Only MP gt T1 gt T2 or T1 gt T2 1 gt MP Press OK 1 Tray 2 Only or T2 appears only if the optional tray is installed Press Stop Exit KA Note e When loading the documents in the ADF and MP gt T1 gt T2 or T1 gt T2 gt MP is selected the machine looks for the tray with the most suitable paper and pulls paper from that tray If no tray has suitable paper the machine pulls paper from the higher priority tray e When using the scanner glass your document is copied from the higher priority tray even if more suitable paper is in another paper tray 20 Tray Use in fax mode You can change the default tray that the machine will use for printing received faxes When you choose Tray 1 Only MP Only or Tray 2 Only 1 the machine pulls the paper only from that tray If the selected tray is out of paper No Paper will appear on the LCD Insert the paper in the empty tray When you choose T1 gt T2 1 gt MP the machine pulls paper from Tray 1 until itis empty then
28. high temperatures in the fuser unit Adhesives should not come in contact with any part of the machine because the label stock may stick to the drum unit or rollers and cause jams and print quality problems No adhesive should be exposed between the labels Labels should be arranged so that they cover the entire length and width of the sheet Using labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit 200 degrees centigrade for a period of 0 1 seconds Types of labels to avoid Do not use labels that are damaged curled wrinkled or an unusual shape IMPORTANT e DO NOT feed part used label sheets The exposed carrier sheet will damage your machine Label sheets should not exceed the paper weight specifications described in this User s Guide Labels exceeding this specification may not feed or print correctly and may cause damage to your machine DO NOT reuse or insert labels that have previously been used or are missing a few labels on the sheet 26 How to load documents You can send a fax make copies and scan from the ADF Automatic Document Feeder and the scanner glass Using the automatic document feeder ADF The ADF can hold up to 35 pages and feeds each sheet individually Use standard 80 gsm paper and always fan the pages before putting them in the A
29. hour format that the delayed faxes will be sent Combines delayed faxes going to the same fax number at the same time of day into one transmission Sends a fax without using the memory Sets up your machine with a documentto be retrieved by another fax machine Automatically sends a cover page you have programmed Sets up your own comments for the fax cover page If you are having difficulty sending faxes overseas set this to On Menu and features 2 Fax 3 Address Book 1 One Touch Dial Stores up to 16 One Touch Dial numbers so you can dial by pressing one key and Mono Start or Colour Start 2 Speed Dial Stores up to 300 Speed Dial numbers so you can dial by pressing only a few keys and Mono Start or Colour Start On Continued a numbers for Broadcasting 4 Report Setting 1 Transmission Sets initial setup for Transmission Verification Report On Image off Off Image 2 Journal Period Every 50 Faxes Sets the interval for 7 oe automatic printing of ae eae the Fax Journal Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Off 5 Remote Fax Opt 1 Forward Store Off Sets the machine to 1 forward fax messages to store Fax Storage incoming faxes in the memory so you can retrieve them while you are away from your machine or to send faxes to your PC Fax Forward PC Fax Receive Backup Print If you chose Fax Forward or PC Fax
30. life Replace the toner cartridge for the colour indicated on the LCD See Replacing a Toner cartridge on page 68 Replace WT Box It is time to replace the waste Replace the waste toner box See toner box Replacing the waste toner box on page 86 Scan Unable XX The machine has a mechanical E Turn the power switch off and then turn _ blem iton again See Transferring your faxes XX Error Cod aa COLOUR or Fax Journal report on page 120 E f the problem continues call your Brother dealer Document is too long for duplex Press Stop Exit Use the suitable size of scanning paper for duplex scanning See Print media on page 176 118 Troubleshooting Short paper Size Error DX _ Small paper Toner Error Toner Low The length of the paper inthe tray Open the back cover to let the printed paper is too short for the machine to deliver it to the Face down output tray The paper size defined in the printer driver is not usable for the automatic duplex printing The paper in the tray is not the correct size The paper size specified in the printer driver is too small for the machine to deliver it to the Face down output tray One or more toner cartridges are not installed correctly The toner cartridge is near the end of its life out on the back output tray Remove the printed pages and then press Mono Start or Colour Start Press Mono Start or Colour Start Choose a paper
31. machine will stop printing until you replace the toner cartridge A new or unused Brother Original toner cartridge will reset the Replace Toner mode Routine maintenance Hold the green handle of the drum unit Replacing the toner cartridges Pull the drum unit out until it stops D Make sure that the machine is turned on 2 Press the front cover release button and then open the front cover 69 4 Hold the handle of the toner cartridge and slightly push it toward the machine to unlock it Then pull it out of the drum unit Repeat this for all the toner cartridges DO NOT put a toner cartridge into a fire It could explode resulting in injuries DO NOT use cleaning materials that contain ammonia alcohol any type of spray or any type of flammable substance to clean the inside or outside of the machine Doing this may cause a fire or electrical shock See To use the product safely in the Safety and Legal Booklet for how to clean the machine Be careful not to inhale toner 70 IMPORTANT We recommend that you place the drum unit and or the toner cartridge on a clean flat level stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once To avoid print quality problems DO NOT touch t
32. printer driver Print Settings for Macintosh printer driver or Printer Features for Macintosh BR Script printer driver in the Software User s Guide Identify the colour causing the problem and put in a new toner cartridge See Replacing a Toner cartridge on page 68 Put in a new drum unit See Replacing the drum unit on page 75 Put in a new drum unit See Replacing the drum unit on page 75 E Make sure that the machine is on a solid level surface E Perform the auto colour registration using the control panel see Auto Registration on page 111 or perform the manual colour registration using the control panel see Manual Registration on page 111 E Put in a new drum unit See Replacing the drum unit on page 75 E Put in a new belt unit See Replacing the belt unit on page 81 Troubleshooting Examples of poor print Recommendation quality Uneven density appears E Perform the calibration See Calibration on page 110 periodically across the page m Adjust the contrast or brightness when you are in copy mode See Adjusting Contrast Colour and Brightness in Chapter 7 of the Advanced User s Guide E Identify the colour that is uneven and put in a new toner cartridge for that colour See Replacing a Toner cartridge on page 68 To identify the colour of the toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips Put in a new drum unit See Replacing the drum
33. replace a toner cartridge DO NOT turn off the machine s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode Replacing the drum unit Model name DR 340CL A new drum unit can print approximately 25 000 A4 or Letter size single sided pages IMPORTANT For best performance use a Brother Original drum unit and Brother Original toner units Printing with a third party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself Warranty coverage may not apply to problems caused by the use of a third party drum or toner unit Drum Error The corona wires have become dirty Clean the corona wires in the drum unit See Cleaning the corona wires on page 99 If you cleaned the corona wires and Drum Error was not cleared then the drum unit is at the end of its life Replace the drum unit with a new one Replace Drum The drum unit has exceeded its rated life Please replace the drum unit with a new one We recommend a Brother Original drum unit be installed at this time After replacement reset the drum counter by following the instructions included with the new drum unit Drum Stop We cannot guarantee the print quality Please replace the drum unit with a new one We recommend a Brother Original drum unit be installed at this time After replacement reset the drum counter by following the
34. ring pattern Telstra FaxStream Duet is a call handling feature that helps users distinguish voice and facsimile calls With FaxStream Duet incoming calls to a fax number are announced by a different distinctive ring signal Only one call can be answered or made at any one time and while this call is in progress incoming calls to either number will be presented with a busy tone Your machine has a Distinctive Ringing function allowing you to dedicate one telephone number just for receiving faxes KA Note After you have set the Distinctive Ring feature to On the receive mode is set to Manual automatically Your Distinctive Ring Number does not allow Voice Calls only Faxes You cannot change the receive mode from Manual mode while the Distinctive Ring is set to on 37 Chapter 6 What is the Advantage of using Telstra FaxStream Duet Function Using Telstra FaxStream Duet is the most efficient way to receive both fax and telephone calls on the same line When the voice call comes in all telephones extension and external and the fax machine will ring to alert you to pick it up If a fax call comes in the fax machine will answer automatically without ringing whereas the extension and external telephones will ring twice with a distinctive ring pattern It is also a more efficient way of operating a Fax machine with an extension telephone as you do not have to use the remote activation codes
35. unit on page 75 Thin lines do not print Make sure Toner Save mode is off in the control panel of the machine or the printer driver Change the print resolution If you use a Windows printer driver choose Improve Pattern Printing or Improve Thin Line in Settings from the Basic tab See Settings Dialog in the Software User s Guide Wrinkle E Change to the recommended type of paper m Make sure that the back cover is closed properly E Make sure that the two grey levers inside the back cover are in the up position Make sure that the media type settings in the printer driver and in the machine s Paper Type menu matches the type of paper you are using See Acceptable paper and other print media on page 22 and Basic tab in the Software User s Guide Offset image Make sure that the media type settings in the printer driver and in the machine s Paper Type menu matches the type of paper you are using See Acceptable paper and other print media on page 22 and Basic tab in the Software User s Guide Make sure that the two grey levers inside the back cover are in the up position Check the machine s environment Conditions such as low humidity and low temperatures may cause this print quality problem See Choosing a location in the Safety and Legal Booklet Put in a new drum unit See Replacing the drum unit on page 75 147 Examples of poor print Recommendation quality Poor fixing E Make sure that the media ty
36. warnings to replace the consumable items before they reach the end of their life To avoid any inconvenience you may want to buy spare consumable items before the machine stops printing See Replacing a Toner cartridge on page 68 Model Name TN 340BK TN 348BK TN 340C TN 345C TN 348C TN 340M TN 345M Model Name DR 340CL TN 348M TN 340Y TN 345Y TN 348Y See Replacing the drum unit on page 74 NOP Y f See Replacing the belt unit on page 81 See Replacing the waste toner box on page 86 Model Name BU 300CL Model Name WT 300CL 64 Routine maintenance LCD messages Consumable item Approximate life How to replace Model name to replace Toner Low Toner cartridge lt Black gt See page 68 TN 340BK Prepare New X X Black Cyan 2 500 pages 123 TN 348BK Toner Magenta Yellow Cartridge 6 000 pages Ge lt Cyan Magenta TN 340C 3 Yellow gt i 4 1 500 pages ve TN SASC b 3 500 pages taa aia h 6 000 pages ve Sea TN 345M 4 TN 348M TN 340Y TN 345Y 4 TN 348Y Waste toner box 50 000 pages 1 See page 86 WT 300CL 1 A4 or Letter size single sided pages Approx cartridge yield is declared in accordance with ISO IEC 19798 Standard toner cartridge High capacity toner cartridge Super High capacity toner cartridge 65 You will need to clean the machine regularly and replace the consumable items when the following messages are displayed on the LCD LCD messages Consumabl
37. work to a level of optimum performance when used with Brother Original toner cartridges Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine or the refilling of empty cartridges with toner from other sources If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridges other than Brother Original products due to the incompatibility or lack of suitability of those products with this machine any repairs required as a result may not be covered by the warranty 72 Routine maintenance Pull off the protective cover aD Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit then slightly pull it toward you until you hear it click into place Make sure that you match the toner cartridge colour to the same colour label on the drum unit Repeat this for all the toner cartridges IMPORTANT Put the toner cartridge in the drum unit immediately after you have removed the protective cover To prevent any degradation to the print quality DO NOT touch the shaded parts shown in the illustrations C Cyan M Magenta Y Yellow K Black 73 Push the drum unit in until it stops Close the front cover of the machine KA Note 74 After you
38. you can use this function to store the ringing pattern of your fax number And if you set in to ON you should use the registered number only GY The factory settings are shown in Bold with an asterisk Menu and features twn frea levels Options Descriptions Page _ 3 Copy 1 Quality You can choose the See 1 Copy resolution for your type of document 2 Brightness COocm Adjust the brightness for copies OO0g0 oO O oO 3 Contrast Adjusts the contrast for copies 4 Color Adjust 1 Red Adjusts the red colour for copies 2 Green Adjusts the green colour for copies 3 Blue Adjusts the blue colour for copies 1 See Advanced User s Guide The factory settings are shown in Bold with an asterisk 161 4 Printer 1 Emulation ee Chooses the See 2 emulation mode HP LaserJet BR Script 3 Print Options 1 Internal Font 1 HP LaserJet Prints a list of the machine s internal 2 BR Script 3 fonts 2 Configuration Prints a list of the machine s printer settings 3 Test Print Prints a test page 3 Duplex off Enables or disables A duplex printing You can also choose long On Short Edge edge or short edge duplex printing 4 Output Color B amp W Reset Printer 1 Reset Restores the printer ee settings to the original factory default settings Chooses colour or black amp white printed documents If you choose Auto the
39. 1 Replacing the waste toner DOX ccccccecce eee eeceeeeeeeee esse eeaeesaeeseeeseeeeeaeeeaaeses 86 Cleaning and Checking the machine cccccecece sees eeeeeeeseeeeeeeceeeeeeeesaeeeeneeaees 93 Cleaning the outside of the machine cccccccseeeeeeceeeeeeeeseeeeeeeeeeeeseeesseees 93 Cleaning the scanner QIASS cece ceccc cece a eeceeeeceeeceeeeeeeeeeeeeeeesseeeaeeeseeeeaeeaes 94 Cleaning the laser scanner WINdOWS cccceeceececeeceaeeeeeseeeeeseeeeaeeeseeeeaneees 95 Cleaning the corona wires ccccccccseeceeeceeeeceeeeaeeeeeeeeseeeseeeeseesseeeaaeeseeeeaeees 99 Cleaning the drum unit cc cece cecccececeeeeeeeeeeeceeeeeeeeseeeeseeseeeeeeesaeeeeseesaes 103 Cleaning the paper pick up rollers nnoannnnnnnannnnnnnannsnnnnennnnrnnnsrrerenrnrerrnene 109 CANDINO sie aE E E EE E R RE 110 Auto Registration ais tect acceso e eoee acne toecaaanad veseacessacceos ents useedensns eesaca seamen cesaeennes 111 Manual ReGIStration cccccccseceeeeseeca ceca eeseeeeeeeeeeeeeeseeseeeeaeeseeeseeeseeaeeeaees 111 Frequency Colour Correction ccccccceeccseeceeeeceeeeeeeeaeeeeeeeseeeeseeeseeeseeeeas 112 B Troubleshooting 113 Error and maintenance MESSAGES ccceceeecceeeceeceeeeeseeeeeeeeeeeeeeeeseeeseeeseeeeees 113 Transferring your faxes or Fax Journal report cccceeecc eee eeeeeeseeeeeeenes 120 C D E Document Jams and Paper JaMs
40. 2 M Machine information how to reset the machine 151 reset functions oo cece ee eee ee eee eee 150 serial NUMDES ou cece eee eceeececeeeeeeeeeeees 150 status LED een ne 9 Macintosh See Software User s Guide Maintenance routine cc eeeeeeeeeeee eens 93 replacing DEION sarrera e ea 81 drumi Unit seisin 14 toner cartridge cccceceeeeeeeeeeeeeee eens 68 waste toner DOX oo eeecceeceee ee eee ees 86 Manual ella E E EA E E 47 rC ee ee 34 Menu Tabie eiseinnc cise seccccstceudancedsessnncoscnanas 153 Mode entering GODY eee ee ener enone eee ee eee 53 TG e A 29 SOA aera E T Multi line connections PABX 0 43 N Network faxing See Software User s Guide printing See Network User s Guide scanning See Software User s Guide O One Touch Changing sisessencdinecsisivesonossceataxsideeceeecadseaes 50 setting UP cee ceecceccseceeeeeeeeeeeeeaeees 49 USING cs ac ocisdesonsasccicteins moeseetsoecectserunqaeeseasensc 47 Out of Memory message 00000 117 pP PADET cade tencisusesiandnetaontansteoneannaedeon 22 1 6 how to load sissicacsnetcsciaieedssusetbscosaatiabenn 11 in multi purpose tray cccceeeeee ees 13 in paper tray ee cecceeceeeeeeeeeeees 11 recommended cecceceeeeeceeceeeeenerees 23 SIZE r eestnsusviceeoeets 19 22 WAY capacity csccccuvvcstacverivecnavendonacusiwiesos 23 WDO orre oo vetarssacencneace 19
41. 200x100 dpi 0 Network Reset 1 Reset 1 Yes Restore all network NE settings to factory default E ee See Network User s Guide KA The factory settings are shown in Bold with an asterisk Menu and features teen freva teveld Options Descriptors Page 8 Machine Info 1 Serial No You can check the serial number of your machine 2 Page Counter Total You can check the number of total Fax List l pages the machine Copy has printed during its life Print 2 Belt vait eee ts machine part s life 3 Fuser J thatremains ataser available Fer e eet rors the optional paper 7e iez j trey 1 See Advanced User s Guide KA The factory settings are shown in Bold with an asterisk 169 evel reaz fioa ions oeserptons Pane Chooses the receive mode that best suits your needs 0 Initial Setup 1 Receive Mode Fax Only Fax Tel External TAD Manual 2 Date amp Time 1 Date amp Time Puts the date and 2 time on the LCD and in headings of faxes you send 2 Daylight Save On Changes for Daylight 1 off Savings Time manually er Time Zone UTCXXX XX Sets the time zone See 3 for your country 3 Station ID i Sets your name and 2 fax number to appear on each page you fax 4 Tone Pulse Chooses the dialling mode not available in New Zealand 4 Dial Tone Detection You can shorten the dial tone detect for New Zealand No Detection pause 5 Dial Tone 5 Dial Prefix Se
42. A Note Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with toner from other sources amp To get the best print quality we suggest using the recommended paper Check that you use paper that meets our specifications See Acceptable paper and other print media on page 22 amp Check that the drum unit and toner cartridges are installed properly Examples of poor print Recommendation quality White lines bands or ribbing E Put in a new drum unit See Replacing the drum unit on page 75 across the page Colours are light or unclear on Make sure Toner Save mode is off in the control panel of the machine the whole page or the printer driver a Make sure that you choose the correct media type in the printer driver or in the machine s Paper Type menu setting See Acceptable paper and other print media on page 22 and Basic tab in the Software User s Guide E Shake all four toner cartridges gently E Wipe the laser scanner windows with a dry lint free soft cloth See Cleaning the laser scanner windows on page 95 Perform the calibration See Calibration on page 110 143 Examples of poor print Recommendation quality White streaks or bands down E Wipe the laser scanner windows with a dry lint free soft cloth See Cleaning the laser scanner windows on page 95 E Clean the drum unit See Cleaning the drum unit on page 103 E Identify th
43. DF Document Sizes Supported 147 3 to 356 0 mm 147 3 to 215 9 mm 64 to 90 gsm How to load documents IMPORTANT e DO NOT leave thick documents on the scanner glass If you do this the ADF may jam DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped DO NOT use cardboard newspaper or fabric To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding Loading documents KA Note e To scan documents that are not suitable for the ADF see Using the scanner glass on page 28 e It is easier to use the ADF if you are loading a multiple page document e Make sure documents with correction fluid or written with ink are completely dry D Unfold the ADF document support 1 Lift up and unfold the ADF document output support flap 2 Fan the pages well Place your document face up top edge first in the ADF until the LCD display message changes and you feel it touch the feed rollers 4 Adjust the paper guides 1 to fit the width of your document 27 Chapter 3 IMPORTANT e To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding Toscan non standard documents see Using the scanner glass on page 28 Wi Using the scanner glass You can use the scanner glass to fax copy or scan pages of a book one page at a time Document Si
44. F cover of the machine closed The ADF is open while loading a Close the ADF cover of the machine then document press Stop Exit Cover is Open The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power DIMM Error E The DIMM is not installed correctly E The DIMM is broken E The DIMM does not meet the required specifications Disconnected The other person or other person s fax machine stopped the call Document Jam The document was not inserted or fed correctly or the document scanned from the ADF was too long 114 E Close the fuser cover of the machine m Make sure paper is not jammed inside the back of the machine and then close the fuser cover and press Mono Start or Colour Start E Turn off the machine and remove the DIMM E Confirm the DIMM meets the required specifications See Memory board in Appendix B of the Advanced User s Guide E Re install the DIMM correctly Wait a few seconds and then turn it on again E If this error message appears again replace the DIMM with a new one See Installing extra memory in Appendix B of the Advanced User s Guide Try to send or receive again See Document is jammed in the top of the ADF unit on page 121 or Using the automatic document feeder ADF on page 27 Troubleshooting Deum Error The corona wire on the drum unit Clean the corona wire on the drum unit needs to be c
45. Legal or Folio size paper are not available in some regions 2 Folio size is 215 9 mm x 330 2 mm Recommended paper specifications The following paper specifications are suitable for this machine Basis weight 75 90 gsm Thickness 80 110 um Roughness Higher than 20 sec Stiffness 90 150 cm 100 Volume resistivity 10e9 10e11 ohm Surface resistivity Ash content E Use paper made for plain paper copying m Use paper that is 75 to 90 gsm E Use long grain paper with a neutral Ph value and a moisture content of approx 5 E This machine can use recycled paper that meets DIN 19309 specifications 23 Chapter 2 Handling and using special Types of paper to avoid aper paper IMPORTANT The machine is designed to work well with Some types of paper may not perform well most types of xerographic and bond paper or may cause damage to your machine However some paper variables may have an effect on print quality or handling reliability Pose Peper Always test samples of paper before e that is highly textured purchasing to ensure desirable performance e that is extremely smooth or shiny Store paper in its original packaging and keep it sealed Keep the paper flat and away from moisture direct sunlight and heat e that is curled or warped Some important guidelines when selecting 1 paper are E DO NOT use inkjet paper because it may cause a paper jam or damage your 1 machine 1 A curl of 2 mm or greater may caus
46. Make sure you are in Fax mode C i Press Menu 2 1 3 Press A or Y to choose On or Off Press OK 4 Press Stop Exit 36 Telephone line services Features like Voice Mail Call Waiting Call Waiting Caller ID RingMaster answering services alarm systems or other custom features on one telephone line may create problems with the operation of your machine Do you have Voice Mail If you have Voice Mail on the telephone line that you will install your new Machine on there is a strong possibility that Voice Mail and the Machine will conflict with each other while receiving incoming calls However the Distinctive Ring feature allows you to use more than one number on your line so both Voice Mail and the Machine can work together without any problems If each one has a separate telephone number neither will interfere with the other s operations If you decide to get the Distinctive Ring service from the telephone company you will need to follow the directions to register the new Distinctive Ring pattern they give you This is so your Machine can recognize its incoming calls Telephone and external devices Telephone Service for Australia Telstra FaxStream Duet Distinctive Ringing Telstra FaxStream Duet is an enhanced Public Switched Telephone Service PSTS offered by Telstra that allows you to have an additional number on one telephone line with its own distinctive
47. Ready Mode The machine is ready to print in sleep mode there is no print data or the power switch is off Receiving Data The machine is either receiving data from the computer processing data in memory or printing data Data Remaining in Print data remains in the machine memory Memory Chapter 1 Volume settings Ring volume You can choose a range of ring volume levels from High to Off While in Fax mode press K or lt to adjust the volume level The LCD will show the current setting and each key press will change the volume to the next level The machine will keep the new setting until you change it You can also change the ring volume through the menu Press Menu 1 3 1 2 Press A or to choose Off Low Med or Hign Press OK Press Stop Exit Beeper volume When the beeper is on the machine will beep when you press a key make a mistake or after you send or receive a fax You can choose a range of volume levels from High to Off Press Menu 1 3 2 2 Press A or Y to choose Off Low Med or Hign Press OK Press Stop Exit 10 Speaker volume You can choose a range of speaker volume levels from High to Off D Press Menu 1 3 3 2 Press A or to choose Off Low Med or High Press OK C Press Stop Exit Loading paper and print media The machine can feed paper from the standard paper tray optional lower tray or multi purpose tray When you pu
48. Resolution Sets the resolution when sending a fax Blinks in orange when the LCD displays an error or an important status message Duplex You can choose Duplex to copy on both sides of the paper MFC 9465CDN Also this key enables automatic 2 sided Duplex fax sending when the machine is in Fax mode LCD Displays messages to help you set up and use your machine Speed Dial NVA ih et 4 a Oy sere Ol ehea Ma RE EE h date MEE Fax niy FAX SCAN COPY Bla Search 10 6 Clear Deletes entered data or lets you cancel the current setting Menu Lets you access the Menu to program your settings in this machine OK Lets you store your settings in the machine Volume keys K lt 4 or gt d Press to scroll backwards or forwards through menu selections Press to change the volume when in fax or standby mode Aory Press to scroll through the menus and options Speed Dial A Lets you access speed dial numbers directly Search y Lets you look up numbers that are stored in memory 10 General information Stop Exit OOOO O lt gt Start Colour Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine The key temporarily switches the dialling mode from Pulse to Tone during a telephone call not available in New Zealand Stop Exit Stops an operation or exits from a menu Start Colour Lets you
49. Telephone line interference If you are having difficulty sending or receiving a fax due to possible interference on the telephone line we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations D Press Menu 2 0 1 Press A or Y to choose Basic for VoIP Normal or High E Basic for VoIP reduces the modem speed to 9600 bps and turns the error correction mode ECM off For a standard telephone line If you regularly experience interference on your standard telephone line try this setting If you are using VoIP VoIP service providers offer fax support using various standards If you regularly experience fax transmission errors try this setting E Normal sets the modem speed at 14400 bps E High sets the modem speed at 33600 bps Press OK D Press Stop Exit KA Note When you change the Compatibility to Basic for VoIP the ECM feature is only available for colour fax sending Troubleshooting Improving the print quality If you have a print quality problem print a test page first Menu 4 2 3 If the printout looks good the problem is probably not the machine Check the interface cable connections or try printing a different document If the printout or test page printed from the machine has a quality problem check the following steps first And then if you still have a print quality problem check the chart below and follow the recommendations K
50. a new toner cartridge See Replacing a Toner cartridge on page 68 To identify the colour of the toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips If the problem continues put in a new drum unit See Replacing the drum unit on page 75 145 Examples of poor print quality The colour of your printouts is not what you expected All one colour Colour misregistration 146 Recommendation E Make sure Toner Save mode is off in the control panel of the machine or the printer driver E Perform the calibration See Calibration on page 110 Adjust the colour by using the custom setting in the printer driver and by using the control panel of the machine Colours the machine can print and colours you see on a monitor are different The machine may not be able to reproduce the colours on your monitor If colours appear in the printed grey areas make sure there is a check in the Improve Grey Colour check box of the printer driver See Basic tab for Windows printer driver Advanced tab for Macintosh printer driver or Features for Macintosh BR Script printer driver in the Software User s Guide If shaded areas look dull remove the check from the Improve Grey Colour check box Ifa printed black graphic is too light choose Enhance Black Printing mode in the printer driver See Settings Dialog for Windows printer driver Advanced options for Windows BR Script
51. act your administrator to check your permitted to all IDs by Secure Secure Function Lock Settings Function Lock 2 0 116 Troubleshooting Out of Memory The machine s memory is full Fax sending or copy operation in progress Do one of the following E Press Mono Start or Colour Start to send or copy the scanned pages E Press Stop Exit and wait until the other operations in progress finish and then try again E Clear the faxes from the memory Print the faxes that are stored in the memory to restore the memory to 100 Then turn off Fax Storage to avoid storing more faxes in the memory See Printing a fax from the memory in Chapter 4 of the Advanced User s Guide and Fax Storage in Chapter 4 of the Advanced User s Guide E Add optional memory See Memory board in Appendix B of the Advanced User s Guide Print operation in process Do one of the following E Reduce the print resolution See Advanced tab in the Software User s Guide E Clear the faxes from the memory See the above explanation Print Unable XX The machine has a mechanical Do one of the following XX Error Code plone m Turn the power switch off wait a few minutes and then turn it on again See Transferring your faxes or Fax Journal report on page 120 E If the problem continues call your Brother dealer Protected Device The protect switch of the USB Turn off the protect switch of the USB Flash Flash memory drive i
52. ant to print an index of the files choose Index Print and then press OK Press Mono Start or Colour Start to print the data When the machine is in the Deep Sleep mode the LCD does not show any information even if you connect a USB flash memory drive to the USB direct interface Press Direct to wake up the machine and light up the Direct key and then press Direct again to view the Direct Print menu 55 Chapter 9 Do one of the following E Press A or Y to choose a setting you need to change and press OK and then press A or Y to choose an option for the setting and press OK E f you do not need to change the current default settings go to step KA Note 4 Press Mono Start or Colour Start if you have finished You can choose the following settings Paper Size Media Type Multiple Page Orientation Duplex Collate Tray Use Print Quality PDF Option Depending on the file type some of these settings may not appear Press the dial pad key to enter the number of copies you want Press OK Press Mono Start or Colour Start to 56 print the data IMPORTANT e To prevent damage to your machine DO NOT connect any device other than a digital camera or USB Flash memory drive to the USB direct interface e DO NOT remove the USB Flash memory drive or digital camera from the USB direct interface until the machine has finished printing KA Note You can change the default settin
53. atches the drum dot check sheet wipe the surface of the drum gently with a cotton swab until the mark on the surface comes off C Cyan M Magenta Y Yellow K Black IMPORTANT DO NOT clean the surface of the photosensitive drum with a sharp object B Turn the drum unit over by holding the green handles 107 14 Make sure the green lock lever 1 is in 16 Turn the green lock lever 1 clockwise the release position as shown in the to the lock position illustration B Match the guide ends 2 of the drum unit to the gt marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever 18 Close the front cover of the machine 108 Routine maintenance Plug the machine s power cord back into Cleaning the paper pick up the electrical socket first connect all rollers cables and then plug in the telephone i ep th hine neces DHE Onne a If you have paper feed problems clean the pick up rollers as follows D Turn off the machine Unplug the power cord from the electrical socket Pull the paper tray completely out of the machine 109 Tightly wring out a lint free cloth soaked in lukewarm water and then wipe the separator pad 1 of the paper tray with it to remove dust D Wipe the two pick up rollers 1 inside the machine to remove dust Put the paper tray back in the machine O Plug t
54. atscnustinensinwicbalcondente 94 Connecting external TAD answering machine 42 external telephone cccee cece eee eeees 44 Consumable items 64 65 66 Control panel OVErvieW cceceeeee eee eee ee 6 ControlCenter2 for Macintosh See Software User s Guide ControlCenter4 for Windows See Software User s Guide Copy KOVO a a eanetaees 8 Cordless telephone non Brother 45 188 D Dialling a pause ononnnanonnnonennanoeonnnrunnrnrnnnerrenennne 49 automatic fax redial c ccceeee seen eee 48 manual ssosiere ce ccesenmasiieciiceuicauaattgendd vans deseteaciciac 47 One TOUGH sidiscvecsticssinccvnicnabersnassenconeessdes 47 Speed Dial cc cece ecccseeceeeeeeeseeeeees 47 using the Search key cscceeeeea ees 48 Direct print sciatic dcicorncatnciecadactadeesdeseateomacteacias 54 Direct key ccccceceesceceeceeeseeeeeeeeseeaees 55 specification c ccc eeccc eee eeeeeeeeeeeneeeees 183 Document how to load er 21 28 Drum unit cleaning segeesanntssnccscadesuicaacaedncaesonn 99 103 replacing ee 14 E Envelopes cccecc eee eeceeeeeeeeeeeees 15 23 25 Equalization cc ccc cece eee eeceeeceeceeeeeeaees 142 Error messages on LCD c0 000 113 Comm MOP snccdeicdumsstnccaisardaneniadeesents 113 Init Unable XX oo cecccce cece eee eeeeeee eens 115 No Paper hace ecast eta onacaeicistaces naccantanatess 116
55. cables and then unplug the power cord from the electrical socket Press the front cover release button and then open the front cover 95 4 Turn the green lock lever 1 at the left of Hold the green handle of the drum unit the machine anticlockwise to the Pull the drum unit out until it stops release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 96 IMPORTANT e We recommend that you place the drum unit and or the toner cartridge on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner e To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Ee i aa a an A T A e Hold the green handles of the drum unit when you carry it DO NOT hold the side of the drum unit Routine maintenance Wipe the four scanner windows 1 with a dry lint free cloth O Make sure the green lock lever 1 is in the release position as shown in the illustration D Match the guide ends 2 of the drum Push the drum unit in until it stops unit to the gt marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever Turn the green lock lever 1 clockwise to the lock position Close the front cover o
56. can print approximately 6 000 pages black cyan magenta yellow Actual page count will vary depending on your average type of document When a toner cartridge is running low the LCD shows Toner Low The toner cartridges that come supplied with the machine are standard toner cartridges 1 Approx cartridge yield is declared in accordance with ISO IEC 19798 KA Note e It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning e To ensure high quality printing we recommend that you use only Brother Original toner cartridges When you want to buy toner cartridges please call your Brother dealer e We recommend that you clean the machine when you replace the toner cartridge See Cleaning and Checking the machine on page 93 e If you change the print density setting for lighter or darker printing the amount of toner used will change e Wait to unpack the toner cartridge until immediately before you put it into the machine 68 Toner Low Ifthe LCD shows Toner Low Prepare New X Toner Cartridge buy a new toner cartridge and have it ready before you get a Replace Toner message The LCD shows the toner colour that is near the end of its life Cyan Magenta Yellow or Black Replace Toner When the following message appears on the LCD you need to replace the toner cartridge The message in the last line of the LCD indicates which colour you need to replace The
57. caused a communication error the machine to another telephone line If the problem continues call the telephone company and ask them to check your telephone line 113 Condensation One of the issues that can cause this error is that condensation may form inside the machine after a room temperature change Leave switched ON Fully open the front cover Wait 30 minutes switch OFF and close cover then switch ON If this does not clear the error call your Brother dealer Connection Fail You tried to poll a fax machine Check the other fax machine s polling setup that is not in Polled Waiting mode Cooling Down The temperature of the drum unit or toner cartridge is too hot The machine will pause its current print job and go into cooling down mode During the cooling down mode you will hear the cooling fan running while the LCD shows Cooling Down andWait for a while Wait for a while Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something If the fan is spinning remove any obstacles that surround the exhaust outlet and then leave the machine turned on but do not use it for several minutes If the fan is not spinning disconnect the machine from the power for several minutes then reconnect it Cover is Open The front cover is not completely Close the front cover of the machine closed Cover is Open The ADF cover is not completely Close the AD
58. ceiving faxes For Example If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax the signal can temporarily interrupt or disrupt the faxes Brother s ECM feature should help overcome this problem This condition is related to the telephone system industry and is common to all devices that send and receive information on a single shared line with custom features If avoiding a slight interruption is crucial to your business a separate line with no custom features is recommended Menu access difficulties The machine beeps when youtryto ifFax is not illuminated press it to turn on Fax mode The Setup Receive access the Setup Receive and settings Menu 2 1 and Setup Send settings Menu 2 2 are available only Setup Send menus when the machine is in Fax mode Copy difficulties Cannot make a copy m Make sure that Copy is illuminated See How to copy on page 53 Contact your administrator to check your Secure Function Lock Settings Vertical black line appears in Black vertical lines on copies are typically caused by dirt or correction fluid on the copies glass strip or one or more corona wires are dirty See Cleaning the scanner glass on page 94 and Cleaning the corona wires on page 99 Copies are blank Make sure you are loading the document properly See Using the automatic document feeder ADF on page 27 or Using the sca
59. characters Making corrections If you entered a letter incorrectly and want to change it press lt or gt to move the cursor to the incorrect character and then press Clear Repeating letters To enter a character on the same key as the previous character press gt to move the cursor right before pressing the key again 171 Special characters and symbols Press x or 0 then press lt 4 or gt to move the cursor to the symbol or character you want Press OK to choose it The symbols and characters below will appear depending on your menu selection Press for space amp Press for lt gt _ Press 0 for AEOUACEEO 172 Specifications General Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity MFC 9465CDN 256 MB MFC 9460CDN 128 MB LCD liquid crystal 22 characters x 5 lines display Power Source 220 240 V AC 50 60Hz Power Consumption Peak 1200 W Copying Average Approx 570 W 2 Deep Sleep Average Approx 1 7 W Ready Average Approx 70 W 1 USB connection to PC 2 When making a copy from one sheet Dimensions nl ul o O lt 410mm 503mm Weight With Consumables 26 5 kg 173 Noise level 1 Temperature Humidity ADF automatic document feeder 174 Sound power L Operating LWAd 6 68 B A Colour Copying Operating LWAd 6 67 B A
60. continues ask the telephone company to check your telephone line If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP See Telephone line interference on page 142 Make sure you are loading the document properly See Loading documents on page 27 Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip See Cleaning the scanner glass on page 94 Contact your administrator to check your Secure Function Lock Settings Troubleshooting Handling incoming calls The machine Hears a voice as a If Fax Detect is set to On your machine is more sensitive to sounds It may CNG Tone mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Stop Exit Try avoiding this problem by turning Fax Detect to of f See Fax Detect on page 36 Sending a Fax Call to the machine If you answered on an external or extension telephone press your Remote Activation code default setting is x51 91 for New Zealand When your machine answers hang up Custom features on a single line If you have Call Waiting Call Waiting Caller ID Caller ID Voice Mail an answering machine an alarm system or other custom feature on a single telephone line with your machine it may create a problem sending or re
61. cument See How to load documents on page 27 amp Open ControlCenter4 by clicking start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open Choose Home Mode or Advanced Mode before you use ControlCenter4 ControlCenter4 Mode Welcome to Controalcenter4 ControlCenter4 brings together all the software features to expand the capabilities of your device You can choose between the Home Mode or 4dvanced Mode user interfaces Haat eo cal Home Mode Home Mode offers basic Functions such as Photo In addition to the Features available in Home Mode Print Scan and PC Fax with simple easy to use Advance Mode includes the added ability to operations configure detailed settings and store them Offering easy operation of pre configured button settings 4 Make sure the machine you want to use is selected from the Model pull down list 58 How to scan to a computer Set the file type for saving to a folder By default the scanned data is saved as JPEG jpg Click Configuration and then select Button settings Scan and File Control Center 4 ai aN a a Configuration Button settings scan Image PC Copy gt OCR z senga Create n tab PC FAX Emal Choose from the Scan options Image E mail or File By right clicking on a button eate custom butte Device Setti cil Settings advanced scan settings and set new defaul
62. current wired network status from the Network control panel menu Windows It is necessary to set the third party Security Firewall Software to allow Network scanning To add port 54925 for Network scanning enter the information below E In Name Enter any description for example Brother NetScan E In Port number Enter 54925 E In Protocol UDP is selected Please refer to the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer For more details you can read FAQs and troubleshooting suggestions at http solutions brother com Macintosh Re select your machine in the Device Selector application located in Macintosh HD Library Printers Brother Utilities DeviceSelector or from the model list in ControlCenter2 Troubleshooting Network difficulties continued The network PC Fax Receive Windows only feature does not work It is necessary to set the third party Security Firewall Software to allow PC FAX Rx To add port 54926 for Network PC FAX Rx enter the information below E In Name Enter any description for example Brother PC FAX Rx E In Port number Enter 54926 E In Protocol UDP is selected Please refer to the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer For more details you can read FAQs and troubleshooting suggestions at http solutions brother com Your compute
63. cycled paper glossy paper labels or envelopes For best results follow the instructions below E DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds E For correct printing you must choose the same paper size from your software application as the paper in the tray E Avoid touching the printed surface of the paper immediately after printing E Before you buy a lot of paper test a small quantity to make sure the paper is suitable 22 Type and size of paper The machine feeds paper from the installed standard paper tray multi purpose tray or optional lower tray The name for the paper trays in the printer driver in this Guide are as follows Tray and optional unit Standard paper tray Multi purpose tray MP Tray Optional lower tray Loading paper Paper capacity of the paper trays Paper Tray A4 Letter Legal B5 Plain paper Thin paper up to 250 80 gsm Tray 1 Executive A5 and Recycled paper A5 Long Edge A6 B6 Folio Multi purpose Tray Width 69 8 to 216 mm Plain paper Thin paper 50 sheets 80 gsm MP Tray Thick paper Thicker paper Bond paper 1 Glossy paper Recycled paper Envelopes Labels and Glossy paper Length 116 to 406 4 mm 3 Envelopes Optional lower Tray A4 Letter Legal B5 Plain paper Thin paper up to 500 80 gsm Tray 2 Executive A5 B6 and Recycled paper Folio 2 f
64. e E Preprinted paper must use ink that can jams to occur withstand the temperature of the e that is coated or has a chemical finish machine s fusing process 392 degrees Fahrenheit 200 degrees centigrade that is damaged creased or folded that exceeds the recommended weight E f you use bond paper paper having a Seen specification in this guide rough surface or paper that is wrinkled or creased the paper may exhibit degraded with tabs and staples performance e with letterheads using low temperature E When you are using glossy paper put only dyes or thermography one sheet at a time in the MP tray to avoid e that is multipart or carbonless a paper jam that is designed for inkjet printing If you use any of the types of paper listed they may damage your machine This damage is not covered under any Brother warranty or service agreement 24 Envelopes Most envelopes designed for laser printers will be suitable for your machine However some envelopes may have feed and print quality problems because of the way they have been made A suitable envelope should have edges with straight well creased folds and the leading edge should not be thicker than two sheets of paper The envelope should lie flat and not be of baggy or flimsy construction You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine We recommend that you print a test envelope to ma
65. e Mode from Manual to another mode For New Zealand See FaxAbility on page 39 Fuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time The fuser unit is too hot Init Unable Xx The machine has a mechanical XX Error Code pro euN Turn the power switch off wait a few seconds and then turn it on again Leave the machine for 15 minutes with the power on m Turn the power switch off and then turn iton again See Transferring your faxes or Fax Journal report on page 120 E If the problem continues call your Brother dealer Jam Duplex The paper is jammed underneath See Paper is jammed underneath paper Paper Tray 1 or in the fuser unit tray 7 on page 131 115 Jam Inside The paper is jammed inside the See Paper is jammed inside the machine machine on page 127 Jam MP Tray The paper is jammed in the MP See Paper is jammed in the MP tray tray of the machine on page 123 Jam Rear The paper is jammed in the back See Paper is jammed at the back of the of the machine machine on page 125 Jam Tray 1 The paper is jammed in the paper See Paper is jammed in paper tray 7 or Jam Tray 2 tray of the machine tray 2 on page 124 Limit Exceeded The printing limit set by Secure Contact your administrator to check your Function Lock 2 0 was reached Secure Function Lock Settings Low Temperature The room temperature is too low Increas
66. e item Approximate life How to replace Model name to replace Replace Toner Replace Parts Drum Drum Stop Toner cartridge lt Black gt 2 000 pages veo 6 000 pages nee lt Cyan Magenta Yellow gt 1 500 pages ie 3 500 pages ee 6 000 pages Nex 25 000 pages ee See page 68 TN 340BK TN 348BK TN 340C TN 345C TN 348C TN 340M TN 345M TN 348M TN 340Y TN 345Y TN 348Y See page 75 DR 340CL Replace Parts Belt unit 50 000 pages See page 81 BU 300CL Belt Unit Waste toner box 50 000 pages See page 86 WT 300CL Replace Parts Laser unit 100 000 pages Call your Brother dealer for a Laser Unit replacement laser unit Replace Parts Paper feeding kit 1 100 000 pages Call your Brother dealer for a PF Kit 1 replacement paper feeding kit 1 Replace Parts Paper feeding kit2 100 000 pages Call your Brother dealer for a PF Kit 2 replacement paper feeding kit 2 Replace Parts Paper feeding kit 50 000 pages 1 PF Kit MP MP 1 A4 or Letter size single sided pages 1 1 Replace Parts Fuser unit 100 000 pages 1 Call your Brother dealer for a Fuser Unit replacement fuser unit 1 1 1 66 Call your Brother dealer for a replacement paper feeding kit MP Approx cartridge yield is declared in accordance with ISO IEC 19798 1 page per job Drum life is approximate and may vary by type of use Standard toner cartridge High capacity toner car
67. e missing colour and put in a new toner cartridge See Replacing a Toner cartridge on page 68 To identify the colour of the toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips Coloured streaks or bands Clean all four corona wires one for each colour inside the drum unit down the page by sliding the green tab See Cleaning the corona wires on page 99 E Make sure the corona wire green tabs are at their home positions A E Clean the scanner glass and scanner glass strip See Cleaning the scanner glass on page 94 Replace the toner cartridge that matches the colour of the streak or band See Replacing a Toner cartridge on page 68 To identify the colour of the toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips Put in a new drum unit See Replacing the drum unit on page 75 Coloured lines across the page If coloured lines appear at 30 mm intervals replace the toner cartridge that matches the colour of the line See Replacing a Toner cartridge on page 68 To identify the colour of the toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips If coloured lines appear at 94 mm intervals put in a new drum unit See Replacing the drum unit on page 75 Make sure that the media type settings in the printer driver and in the machine s Paper Type menu match the type of paper you are u
68. e that Use Printer Offline is unchecked Windows XP and Windows Server 2003 2008 Click the Start button and choose Printers and Faxes Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Windows 2000 Click the Start button and choose Settings and then Printers Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Contact your administrator to check your Secure Function Lock settings Press Job Cancel to cancel print jobs Check the settings in your application to make sure it is set up to work with your machine Check the settings in your application to make sure that it is set up to work with your machine Your computer is not recognising the machine s input buffer s full signal Make sure that you connected the interface cable correctly See the Quick Setup Guide There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Unprintable area when printing from a computer on page 18 Check the paper size setting in the printer driver You need to choose A4 60 to 105 gsm Press Job Cancel As the machine cancels the job and clears it from the memory it may produce an incomplete printout When the machine is in Deep Sleep mode the machine does not wake up when a USB flash memory drive is connected to the USB direct interface Press Direct to wake up the machine and li
69. e the room temperature to allow the for the machine to operate machine to operate No Belt Unit The belt unit is not installed Re install the belt unit See Replacing the correctly belt unit on page 81 No Paper The machine is out of paper or Do one of the following paper is not correctly loaded in Refill th in th t the paper tray Refill the paper in the paper tray E Remove the paper and load it again E If the problem is not resolved the paper pick up roller may need to be cleaned Clean the paper pick up roller See Cleaning the paper pick up rollers on page 109 No Permission You have attempted to print in Contact your administrator to check your colour using a Secure Function Secure Function Lock Settings Lock ID that is restricted to mono printing only The print job will be cancelled No Response Busy The number you dialled does not Verify the number and try again answer or is busy No Toner The toner cartridge for the colour Pull out the drum unit Take out the toner indicated on the LCD is not cartridge for the colour indicated on the installed correctly LCD and then put it back into the drum unit No Tray The paper tray indicated on the Re install the paper tray that is indicated on LCD is not installed properly the LCD No Waste Toner The waste toner box is not Re install the waste toner box See installed properly Replacing the waste toner box on page 86 Not Available The requested function is not Cont
70. eed Dial and enter the three digit Speed Dial number See Storing Speed Dial numbers on page 50 Speed Dial Three digit number KA Note If the LCD shows Register Now when you enter a One Touch or a Speed Dial number it means that a number is not stored there 47 Chapter 7 Search You can search alphabetically for names you have stored in the One Touch and Speed Dial memories See Storing One Touch Dial numbers on page 49 and Storing Speed Dial numbers on page 50 ay Press Search 2 Press the dial pad key for the first few letters of the name Use the chart on Entering text on page 171 to help you enter letters Press OK Press A or Y to scroll until you find the name you are looking for Press OK 4 Press Mono Start or Colour Start KA Note e Ifyou do not enter a letter and press OK in step all registered names will appear Press A or to scroll until you find the name you are looking for e If the LCD shows No Contact Found when you enter the first few letters of the name it means that a name for the letter is not stored 48 Fax redial If you are sending a fax automatically and the line is busy the machine will automatically redial up to three times at five minute intervals If you are sending a fax manually and the line is busy press Redial Pause wait for the other fax machine to answer and then press Mono Start or Colour Start to try again If you want
71. eeeseeseeesseeseeeeeeeeees 44 Connecting an external or extension telephone cceccceeceeeeeeeeeeeeeeeees 44 Operation from external or extension telepNones cecceecceeeceeeeeeeeeeeees 44 FOP Fax Tel mode OMY ens eia eE i E 44 Using a non Brother cordless external handset ccccceceeeeeeeeeeeeeeeees 45 Using Remote CodeS eee nc ns eee reece E A ene nace ee 45 T Dialling and storing numbers 47 FON LOOM el a E E EE E E EEE EE E EE 47 Man al dialling e acetie ato ae nssecneeneecatevecasseecsnceedosoaseGes sonnsscessoaaseesocumessoasaaaaeumenae 47 One Touch NAG es ccrsclaeeecnaceuecmccacedaasesesns aratessausnetvececennetensseeamreedecnaceeieessnaaens 47 Speed MMA erari aiiai Sena tees eneesscesaene eens 47 SMe Uses wets EEA oe oases E E aie Gene cron E E ES E E E 48 Poo r E E E A E 48 ONGI NUMOS ES serapin an o EE E E E E EEEE EE E 49 SOng a PaaS sao a aa a a a a Gauosneassoncers 49 Storing One Touch Dial numbers ccccccc cece eecece sees eeseeeeeeeseeeeeeeseeeeeeees 49 Storing Speed Dial NUMDETS cccccsecceecceeeeeececeeeesueeceeeeeueseeeeeeeessueeaaees 50 Changing One Touch and Speed Dial NUMDETS cece eecaeeeeeeceeeeeeeeees 50 Deleting One Touch and Speed Dial numbers ccc ccccecee sees eee eeeeeeeeees 51 Tone or Pulse not available in New Zealand ccccccceseeeceeceeeeseeeeeeeeaes 52 8 Making copies 53 PON OCOD erre a OTE E T
72. eeseeseeeseeeseeseeees Handling and using special paper cece cece eee eeceeeceeceeceeeseeseeseeees 3 Loading documents How to load documents cccccccscec cece eceeeceecceseceeecueceeesaesseesseeseesnessaes Using the automatic document feeder ADF cccccceeeeseeeeeeeeees Using the scanner glass ccccceecseeceseceeeceeeceeceeeseecsaecusecsseaeeegseaaees 4 Sending a fax HOW tO send a FAX cee ceccc cece cece eeeeaeeeeeeeceeeeeeeeseeeseeeeaeeeseeeseeeseeeseesaeeeseeaes Faxing Letter size documents from the scanner glass 06000 Colour fax transmission ccccccceeeeceeeeeeeeceeeeeeeeeeeeaeeesseeseeseeeeaeeeaees Cancelling a fax IN progress cccccceeceeeeeceeeeeeecaeeeeeeeceeeesaeeseeeeaneeaees Transmission verification FEPOMT ccceecc eee eeeeeeceeceeeeeeeeeeeeseeseeseeees 5 Receiving a fax 33 RECEIVE modes ccccecceeccseeceeceeeceeceeecusecuecueecaeceeesaeeseecaueeauecueesecaeesesssessueesaes 33 Choosing the receive MOE cccceccceeceseeeceeeeseeeeeeeceeeeseeeseeeseeeaeeeseeeaaeeaas 33 USING receive modes ccccccecceeeceecseecesecceecueecueceeesaecesecusecauecaeesaeseeesesssessaeesaes 34 FN ee eats ss ores aig asd E E EEEE E E E EAE EA 34 BEE E E E A EAEE E E E E 34 Manal es E T E EE E E AEE 34 EMA TA D n E eed E atorees 34 Receive Mode settings cccccscccsecsseceseceeeceeeceeceeesaeceseeaueeueceeesa
73. eive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the calls yourself You can not change the receive mode to another mode while the Distinctive Ring is set to on D Press Menu 2 0 2 2 Press A or to choose On Press OK a Press Stop Exit Distinctive Ring is now set to on Turning off Distinctive Ring ED Press Menu 2 0 2 Press A or Y to choose Off Press OK 7 Press Stop Exit KA Note If you turn off Distinctive Ring the machine will stay in Manual receive mode You will need to set the receive Mode again See Choosing the receive mode on page 33 42 Connecting an external TAD You can connect an external Telephone Answering Device TAD to the same line as your machine When the TAD answers a call your machine will listen for the CNG fax calling tones sent by a sending fax machine If it hears them it will take over the call and receive the fax If it does not hear them it will let your TAD take a voice message and the display will show Telephone The external TAD must answer within four rings we recommend you set it to two rings This is because your machine cannot hear the CNG tones until the external TAD has picked up the call The sending machine will send CNG tones for only eight to ten seconds longer We do not recommend using the toll saver feature on your external TAD if i
74. entation CD ROM Chapter 1 Accessing Brother Support Macintosh Accessing Brother Support Windows You can find all the contacts you will need such as Web support Brother Solutions Center on the Installation CD ROM You can find all the contacts you will need such as Web support Brother Solutions Center on the Installation CD ROM E Click Brother Support on the main menu The following screen will appear Macromedia Flash Player 8 Multi Function Center Brother Support E To access our website http Awww brother com click Brother Home Page E For the latest news and product support information http solutions brother com click Brother Solutions Center E To visit our website for original Brother Supplies http Awww brother com original click Supplies Information E To access the Brother CreativeCenter http Awww brother com creativecenter for FREE photo projects and printable downloads click Brother CreativeCenter E To return to the main page click Back or if you have finished click Exit E Double click the Brother Support icon The following screen will appear AON Brother Support Brother Support Presto PageManager Download the Presto PageManager installer Access to the internet is required I On Line Registration Brother offers easy on line registration To register just click the button and you will be linked to the Bro
75. enu 0 1 Press A or to choose the receive mode Press OK Press Stop Exit The LCD will display the current receive mode 33 Chapter 5 Using receive modes Some receive modes answer faxes automatically Fax Only and Fax Tel You may want to change the Ring Delay before using these modes See Ring Delay on page 35 Fax Only Fax Only mode will automatically answer every call as a fax Fax Tel Fax Tel mode helps you automatically manage incoming calls by recognising whether they are fax or voice calls and dealing with them in one of the following ways E Faxes will be automatically received E Voice calls will start the F T ring to tell you to pick up the line The F T ring is a fast double ring made by your machine E Use this mode if you receive few voice Calls Also see F T Ring Time Fax Tel mode only on page 35 and Ring Delay on page 35 34 Manual Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring 1 feature 1 Fax Ability in New Zealand To receive a fax in Manual mode lift the handset of the external telephone When you hear fax tones short repeating beeps press Mono Start or Colour Start and then press 2 to receive a fax You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine Also see Fax Detect on page 36 lf you use a computer modem on the same line Faxi
76. er is up To close the scanner push it down with both hands Loading paper 17 Chapter 2 Unscannable area The scannable area depends on the settings in the application you are using The figures below show unscannable areas N PENS ETa Document Top 1 Left 2 SE Bottom 1 Right 2 KA Note For copies This unscannable area shown above is for a single copy or a 1 in 1 copy using A4 Letter size paper The area that cannot be printed on will vary by paper size Unprintable area when printing from a computer When using the printer driver the printable area is smaller than the paper size The figures below show unprintable areas Portrait Landscape A i 1 Windows printer driver and Macintosh printer driver BRScript printer driver for Windows and Macintosh KA Note The area that cannot be printed on may vary depending on the paper size and the printer driver you are using The unprintable area shown above is for A4 size paper 18 Paper settings Paper Type Set up the machine for the type of paper you are using This will give you the best print quality amp Do one of the following E To set the paper type for the MP Tray press Menu 1 2 1 1 E To set the paper type for Tray 1 press Menu 1 2 1 2 E To set the paper type for Tray 2 1 press Menu 1 2 1 3 if you installed the optional tray Tray 2 appears only if the optional tray is installed
77. eriptons Page 1 General Setup 2 Paper 2 Paper Size 1 MP Tray Sets the size of the paper in the paper Continued Continued Letter tray Legal Executive A5 A5 L A6 B5 B6 2 Tray 1 A4 Sets the size of the Teori tl in the paper Legal Executive AS A5 L A6 Bo Bo 3 Tray 2 A4 Sets the size of the paper in the paper This menu Letter tray only appears if you have the optional Executive tray 2 Legal AS Bo Bo 1 See Advanced User s Guide 2 See Software User s Guide GY The factory settings are shown in Bold with an asterisk 154 Menu and features Leen tevel towels Level Options Descriptions Page 1 General Setup 3 Volume 1 Ring Adjusts the ring Continued B _ E 4 Ecology 1 Toner Save Increases the page yield of the toner cartridge 2 Sleep Time Range varies Conserves power depending on models 003Min Tray 1 Only Chooses the tray that will be used for Copy 1 mode See Advanced User s Guide Adjusts the volume level of the beeper Adjusts the speaker volume Tray 2 Only MP Only MP gt T1 gt T2 T1 gt T2 gt MP Tray 2 or T2 appears only if you installed the optional paper tray Tray 1 Only Chooses the tray that eee oni will be used for Fax E mode MP Only MP gt T1 gt T2 T1 gt T2 gt MP Tray 2 or T2 appears only if you installed the optional paper tray 2 See Software User s Guide Op The fac
78. es LCD Contrast Mode Timer Security features Secure Function Lock 2 0 Setting Lock Restricting dialling Sending a fax Additional sending options Additional sending operations Polling overview Receiving a fax Remote Fax Options black amp white only Additional receiving operations Polling overview Dialling and storing numbers Telephone line services Additional dialling operations Additional ways to store numbers Printing reports Fax reports Reports Making copies Copy settings Duplex 2 sided copying A Routine maintenance Cleaning and checking the machine Replacing periodic maintenance parts Packing and shipping the machine Options Optional paper tray LT 300CL Memory board Glossary Index Using the documentation Thank you for buying a Brother machine Reading the documentation will help you make the most of your machine Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation Bold Bold style identifies keys on the machine control panel or computer screen Italics Italicized style emphasizes an important point or refers you to a related topic Courier Courier New font identifies the New messages shown on the LCD of the machine General information A WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries A
79. essages are shown below You can clear most errors and perform routine maintenance messages by yourself If you need more help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com Access Denied Access Error Calibrate Cartridge Error Put the Black K Toner Cartridge back in 1 The toner cartridge colour with the problem is shown in the message Comm Error The function you want to use is Contact your administrator to check your restricted by Secure Function Secure Function Lock Settings Lock The device is removed from the Press Stop Exit Reinsert the device and try USB direct interface while the to print with Direct Print data is processing Calibration failed Press Mono Start or Colour Start and try it again E Turn off the machine Wait a few seconds then turn it on again E Put in a new drum unit See Replacing the drum unit on page 75 E Put in anew belt unit See Replacing the belt unit on page 81 E Put in a new waste toner box See Replacing the waste toner box on page 86 E f the problem continues call your Brother dealer The toner cartridge is not installed Pull out the drum unit and remove the toner correctly cartridge for the colour that is indicated on the LCD then re install the toner cartridge in the drum unit Poor telephone line quality Try sending the fax again or try connecting
80. esseeseesseesaeesaes 35 RNG DOY ee E EA EE eeeres as eesde noe 35 F T Ring Time Fax Tel mode Only cccccccceeceeeceeeeeeeeeseeeeeeeeseeeeeeeeaeeeeees 35 Be SC aces tsa eae sa a eects Seenem adeno esto seemed awe Sy EA S 36 6 Telephone and external devices 37 Telephone line services cc ccc cecc cee seeeeececcecceeceeceeeseeceeeaeeaseseeteeseeeeeeaeegeseeeaeees 37 Do you have Voice Mail cscs cccteicccancesinecavdvnnuietecedentiavenewesslered aitexevesubadboceuindeadacmied 37 Telephone Service for AUStralia cc cece ceccsceceeceeeceeceeeeceeeesseeseecseeseeeseeeeeenaes 37 Telstra FaxStream Duet Distinctive RINGING cccccecceeeeceeeeseeeeeeeeaes 37 Telephone Service for New Zealand cccccccecceeeeeeeeeceeeceeceeeeeeeeeeeeeeasesseeees 39 FY ccc E A E ete sored oes este E PEA OE AAA EA N EE 39 Telephone Service for Some CountrieS o nsnnonnannnnsennnnrnrnrenrnnrnnrrrsrrerrnrrenene 41 Distinctive Ringing For Singapore and Hong KONnQ cccseceeeeceeeeeeeeeaees 41 Connecting an external TAD cccccccscecseceeseeceeeeeeeceeeeceeessueesaeesseeeaeecsessaseeges 42 CONDECION eeren E A EA E EE E EEE 43 Recording an outgoing message OGM s nsnnssnnsnnsenrerrnnrenrrnrnrrnsrrnrrsenne 43 Multi line connections PABX ccccccccseeceeeeceeeeeeeeseeeeeeeseeeeeeeeseeesaeeeseesaees 43 External and extension telepnones cccccccceceeeceecceeceec
81. f the machine Plug the machine s power cord back into the electrical socket first connect all cables and then plug in the telephone line cord Turn on the machine 98 Routine maintenance Pull the drum unit out until it stops Hold the green handle of the drum unit Cleaning the corona wires If you have print quality problems clean the four corona wires as follows D Press the front cover release button and then open the front cover 99 100 Hold the handle of the toner cartridge and slightly push it toward the machine to unlock it Then pull it out of the drum unit Repeat this for all the toner cartridges D Push to release the latches of the corona wire cover 1 and then open the cover Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times KA Note Be sure to return the tab to the home position A 1 If you do not printed pages may have a vertical stripe Routine maintenance Close the corona wire cover JI ize SESS h A Hp WA Ner r U Ar A EZ 7 Repeat steps to to clean each of three remaining corona wires 101 3 Hold the handle of the toner cartridge Push the drum unit in until it stops and slide the toner cartridge into the drum unit then slightly pull it toward you until you hear it click into place Make sure that you matc
82. fax E f you received the test fax successfully your machine is operating properly Remember to reset your ring delay or answering machine setting back to your original setting If receiving problems recur after resetting the ring delay then a person device or subscriber service is answering the fax call before the machine has a chance to answer If you were not able to receive the fax then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line 135 Receiving Faxes continued Cannot receive a fax continued Sending faxes If you are using a telephone answering machine External TAD mode on the same line as the Brother machine make sure your answering machine is set up correctly See Connecting an external TAD on page 42 1 Connect the external TAD as shown in the illustration on page 43 2 Set your answering machine to answer in one or two rings 3 Record the outgoing message on your answering machine E Record five seconds of silence at the beginning of your outgoing message E Limit your speaking to 20 seconds E End your outgoing message with your Remote Activation Code for people sending manual faxes For example After the beep leave a message or press 51 and Start to send a fax 4 Set your answering machine to answer calls 5 Set your Brother machine s Receive Mode to External TAD See Receive Mode settings on page 35
83. from Tray 2 and then from the MP tray When you choose MP gt T1 gt T2 the machine pulls paper from the MP tray until it is empty then from Tray 1 and then from Tray 2 KA Note e You can use four sizes of paper for printing faxes A4 Letter Legal or Folio When a suitable size is not in any of the trays received faxes will be stored in the machine s memory and Size mismatch will appear on the LCD For details see Error and maintenance messages on page 113 If the tray is out of paper and received faxes are in the machine s memory No Paper will appear on the LCD Insert paper in the empty tray D Press Menu 1 5 2 Press A or Y to choose Tray 1 Only Tray 2 Only 1 MP Only MP gt T1 gt T2 1 or T1 gt T2 gt Mp Press OK 1 Tray 2 Only or T2 appears only if the optional tray is installed 3 Press Stop Exit Tray Use in print mode You can change the default tray the machine will use for printing from your computer D Press Menu 1 5 3 2 Press A or Y to choose Tray 1 Only Tray 2 Only 1 MP OnLy MP gt T1 gt T2 1 or T1 gt T2 gt MP Press OK Tray 2 Only orT2 appears only if the optional tray is installed Press Stop Exit Loading paper 21 Chapter 2 Acceptable paper and other print media Print quality may vary according to the type of paper you are using You can use the following types of print media thin paper plain paper thick paper bond paper re
84. g your USB Flash memory drive into the machine s USB direct interface You can also connect and print directly from a camera set to USB mass storage mode KA Note e Some USB Flash memory drives may not work with the machine e If your camera is in PictBridge mode you cannot print data Please refer to the documentation supplied with your camera to switch from PictBridge mode to mass storage mode Creating a PRN or PostScript 3 file for direct printing KA Note The screens in this section may vary depending on your application and operating system From the menu bar of an application click File then Print choose Brother MFC XXXX Printer 1 and check the Print to file box 2 Click Print 54 Printing data from a USB Flash memory drive or digital camera supporting mass storage General Select Printer Add Printer Brother er Brother MFC XXXX tes PC FAX v 2 Printer 2 Status Ready Print to file Location Comment Find Printer Page Range aAll Number of copies 1 a PGHEE Choose the folder you want to save the file to and enter the file name if you are prompted to If you are prompted for a file name only you can also specify the folder you want to save the file in by entering the directory name For example C Temp FileName prn If you have a USB Flash memory drive or digital camera connected to your computer you can save the file directly to the
85. ght up the Direct key and then press Direct again to view the Direct Print menu Troubleshooting Scanning difficulties TWAIN errors appear while Make sure that the Brother TWAIN driver is chosen as the primary source In scanning PaperPort 12SE click File Scan or Get Photo and choose the Brother TWAIN driver OCR does not work Try increasing the scanning resolution Macintosh users Presto PageManager must be downloaded and installed before use See Accessing Brother Support Macintosh on page 4 for further instructions Network scanning does not work See Network difficulties on page 140 Contact your administrator to check your Secure Function Lock Settings Software difficulties Cannot install software or print Run the Repair MFL Pro Suite program on the CD ROM This program will repair and reinstall the software Cannot perform 2 in 1 or 4 in 1 Check that the paper size setting in the application and in the printer driver are the printing same The machine does not print from Try to reduce the print resolution See Advanced tab in the Software User s Adobe Illustrator Guide Paper handling difficulties The machine does not feed paper If there is no paper load a new stack of paper into the paper tray The LCD shows No Paperora If there is paper in the paper tray make sure it is straight If the paper is curled Paper Jam message you should straighten it Sometimes it is helpful to re
86. gs for Direct Print by using the control panel when the machine is not in the Direct Print mode Press Menu 5 to enter the USB Direct I F menu See Menu table on page 153 How to print from a computer Printing a document The machine can receive data from your computer and print it To print from a computer install the printer driver See Printing for Windows or Printing and Faxing for Macintosh in Software User s Guide for the details about the print settings D Install the Brother printer driver on the Installation CD ROM See the Quick Setup Guide amp From your application choose the Print command Choose the name of your machine in the Print dialog box and click Properties 4 Choose the settings you want in the Properties dialog box E Paper Size E Orientation E Copies E Media Type E Print Quality Colour Mono E Multiple Page E Duplex Booklet E Paper Source Click OK to begin printing 57 How to scan to a computer Scanning a document as PDF file using ControlCenter4 Windows For Macintosh users See Scanning in the Software User s Guide KA Note The screens on your PC may vary depending on your model ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often Using ControlCenter4 eliminates the need to manually launch specific applications You can use ControlCenter4 on your computer D Load your do
87. h the toner cartridge colour to the same colour label on the drum unit Repeat this for all the toner cartridges Close the front cover of the machine C Cyan M Magenta Y Yellow K Black 102 Cleaning the drum unit If your printout has coloured dots at 3 7 in 94 mm intervals follow the steps below to solve the problem D Make sure that the machine is in the Ready mode Press Menu 6 7 then press Mono Start or Colour Start to print the drum dot check sheet e Turn off the machine Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket Routine maintenance Press the front cover release button and then open the front cover 103 Turn the green lock lever 1 at the left of 4 Hold the green handle of the drum unit the machine anticlockwise to the Pull the drum unit out until it stops release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 104 IMPORTANT e We recommend that you place the drum unit and or the toner cartridge on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner e To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Ee i aa a an A T A e Hold the green hand
88. he LCD shows Jam MP Tray follow these steps D Remove the paper from the MP tray 2 Remove any jammed paper from in and around the MP tray 5 Press Mono Start or Colour Start to resume printing Fan the paper stack and then put it back in the MP tray a 123 tray 1 or tray 2 DO NOT touch the shaded parts shown in If the LCD shows Jam Tray 1or the illustration These rollers may be Jam Tray 2 follow these steps rotating at high speed D Pull the paper tray completely out of the machine For Jam Tray 1 2 Use both hands to slowly pull out the jammed paper 124 IMPORTANT If the paper cannot easily be removed in this direction stop and follow the instructions for Paperis jammed inside the machine on page 127 KA Note Pulling out the jammed paper downwards allows you to remove the paper easier Make sure the paper is below the maximum paper mark Y Y 1 of the paper tray While pressing the green paper guide release lever slide the paper guides to fit the paper size Make sure that the guides are firmly in the slots See Loading paper in the Standard paper tray on page 11 amp Put the paper tray firmly back in the machine Troubleshooting Paper is jammed at the back of the machine If the LCD shows Jam Rear a paper jam occurred behind the back cover Follow these steps GP Leave the machine turned on for 10 minutes to cool down Open the bac
89. he Remote Codes setting to on to use the Fax Receive Code and Telephone Answer Code D Make sure you are in Fax mode C _ Press Menu 2 1 4 Press A or Y to choose On Press OK If you do not want to change the Remote Activation Code press OK If you do not want to change the Remote Deactivation Code press OK OO Press Stop Exit Changing the Remote Codes The preset Remote Activation Code is 51 x91 for New Zealand The preset Remote Deactivation Code is 51 91 for New Zealand If you are always disconnected when accessing your External TAD try changing the three digit remote codes for example and 555 amp Make sure you are in Fax mode C _ Press Menu 2 1 4 Press A or to choose On or Off Press OK If you chose On in step enter the new Remote Activation Code Press OK Enter the new Remote Deactivation Code Press OK O 86 OO Press Stop Exit How to dial You can dial in any of the following ways Manual dialling Use the dial pad to enter all the digits of the telephone or fax number 1 2 rec amp ver A cn Lo x mo F PQRS 8 TUV 9 WXYZ O k One Touch dialling Press the One Touch key that stores the number you want to call See Storing One Touch Dial numbers on page 49 To dial One Touch numbers 9 to 16 hold down Shift as you press the One Touch key Dialling and storing numbers Speed dialling Press A Sp
90. he machine s power cord back into the electrical socket Turn on the machine 110 Calibration The output density for each colour may vary depending on the environment the machine is in such as temperature and humidity Calibration helps you to improve the colour density gD Press Menu 4 6 2 Press A or to select Calibrate Press OK D Press 1 to select Yes Press Stop Exit You can reset the calibration parameters back to those set at the factory Press Menu 4 6 Press Aor Vto Reset Press OK Press 1 to select Yes Press Stop Exit Note e If an error message is displayed press Mono Start or Colour Start and try again For more information see Error and maintenance messages on page 113 e If you print using the Windows printer driver the driver will get the calibration data automatically if both Use Calibration Data and Get Device Data Automatically are on The default settings are on See Advanced tab in the Software User s Guide e If you print using the Macintosh printer driver you need to perform the calibration using the Status Monitor After turning the Status Monitor on choose Color Calibration from the Control menu See Status Monitor in the Software User s Guide When the Status Monitor is open choose Control Color Calibration from the menu bar Routine maintenance Auto Registration Registration If solid areas of colour or images have cyan magenta or ye
91. he shaded parts shown in the illustration KA Note Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge If you choose not to return your used consumable please discard the used consumable according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office Routine maintenance 5 Push to release the latches of the Clean the corona wire inside the drum corona wire cover 1 and then open the unit by gently sliding the green tab from cover left to right and right to left several times J kaS A a 5 B A A g A l we Nee Sa T ah N KA Note Be sure to return the tab to the home position A 1 If you do not printed pages may have a vertical stripe 71 Close the corona wire cover Unpack the new toner cartridge Gently shake it from side to side several times to distribute the toner evenly inside the cartridge IMPORTANT Repeat steps to to clean each of three remaining corona wires Unpack the toner cartridge just before you put it in the machine If a toner cartridge is left unpacked for a long time the toner life will be shortened If an unpacked drum unit is put in direct sunlight or room light the unit may be damaged Brother machines are designed to work with toner of a particular specification and will
92. hem KA Note 90 This step is only necessary when you are replacing the waste toner box for the first time and are not required for the replacement waste toner box The orange packing pieces are installed at the factory to protect your machine during shipment D Hold the green handle of the waste toner box and remove the waste toner box from the machine A CAUTION Handle the waste toner box carefully in case you accidentally spill or scatter toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once KA Note Discard the used waste toner box according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office Routine maintenance Unpack the new waste toner box and Put the belt unit back into the machine put the new waste toner box in the Make sure the belt unit is level and fits machine using the green handle Make firmly into place sure the waste toner box is level and fits firmly into place 91 Make sure the green lock lever 1 is in dd Turn the green lock lever 1 clockwise the release position as shown in the to the lock position illustration 11 Match the guide ends 2 of the drum unit to the gt marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever Close the front cover of the machine 92
93. her machine See Receive Mode settings on page 35 If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes you should select Fax Only mode If your Brother machine shares a line with an external answering machine you should select the External TAD mode In External TAD mode your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes you should select the Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a fast double ring to alert you to answer voice calls If you do not want your Brother machine to automatically answer any incoming faxes you should select the Manual mode In Manual mode you must answer every incoming call and activate the machine to receive faxes Another device or service at your location may be answering the call before your Brother machine answers To test this lower the ring delay setting E If the answer mode is set to Fax Only or Fax Tel reduce the ring delay to 1 ring See Ring Delay on page 35 E If the answer mode is set to External TAD reduce the number of rings programmed on your answering machine to 2 E If the answer mode is set to Manual DO NOT adjust the ring delay setting Have someone send you a test
94. hrough the T piece connection you can make your machine take the call by using the Remote Activation code When you press the Remote Activation code 51 91 for New Zealand the machine starts to receive the fax If you answer a call and no one is on the line You should assume that you re receiving a manual fax Press 51 91 for New Zealand and wait for the chirp or until the LCD shows Receiving and then hang up KA Note You can also use the Fax Detect feature to make your tactically take the call See Fax Detect on page 36 For Fax Tel mode only When the machine is in Fax Tel mode it will use the F T Ring Time fast double ringing to alert you to pick up a voice call Lift the external telephone s handset and then press Hook to answer If you are at an extension telephone you will need to lift the handset during the F T Ring Time and then press 51 91 for New Zealand between the fast double rings If no one is on the line or if someone wants to send you a fax send the call back to the machine by pressing 51 91 for New Zealand Using a non Brother cordless external handset lf your non Brother cordless telephone is connected to the telephone line cord see page 44 and you typically carry the cordless handset elsewhere it is easier to answer calls during the Ring Delay If you let the machine answer first you will have to go to the machine so you can press Hook to transfer the call t
95. ia mode 2 F T Ring Time Sets the fast double ring time in Fax Tel mode 3 Fax Detect Receives fax messages without pressing Mono Start or Colour Start 4 Remote Codes On 51 51 Allows you to answer off all calls at an extension or external phone and use codes to turn the machine on or off You can personalize these x91 91 for New COU8S Zealand 5 Auto Reduction Cuts the size of incoming faxes 6 Print Density 0000 Makes printouts darker or lighter COOMO OOMOO OB 0O0 BOO00 7 Polling RX Standard Sets up your machine to poll another fax Secure l machine Timer 8 Fax Rx Stamp On Prints the received oret time and date on the top of the received faxes 9 Duplex On Prints receive faxes ore on both sides of the paper 1 See Advanced User s Guide The factory settings are shown in Bold with an asterisk 157 m oC a 2 Fax 1 Contrast Continued 2 Setup Send In Fax mode only Fax Resolution Standard 3 Delayed Fax nal Fine S Fine Photo 5 Real Time TX Next Fax On Next Fax Off 6 Polled TX Standard Secure 7 Coverpg Setup Next Fax On Next Fax Off On off Print Sample 8 Coverpage Note Overseas Mode See Advanced User s Guide GY The factory settings are shown in Bold with an asterisk 158 Changes the lightness or darkness of faxes you send Sets the default resolution for outgoing faxes Sets the time of day in 24
96. ick your country Brother Documentation CD ROM brother gt Select the region Selectthe language Selectthe menu Select the guide Please choose your region o gt A a 3 Europe Latin America Asia Oceania Africa other countries 2010 Brother Industries Ltd All Rights Reserved D Point to your language point to View Guide and then click the guide you want to read Brother Documentation CD ROM brother Select the region Select the language Select the menu Select the guide v Asia Oceania Africa other countries Select the language Copy to local disk English South Africa Middle East View Guide T rk e English China ieda apa n 7 la g a Brother Documentation CD ROM brother gt Select the region Select the language Select the menu Select the guide C Brother SolutionsCenter v Asia Oceania Africa other countries You can view the Users Guides from the CDROM nanaman gda at and you will need Adobe Copy to local disk file English South Africa Middle East a Advanced Users Guide T rk e Software User s Guide English China Diea atau Network User s Guide Network Glossary a Es JS Adobe Reader is required to view the User Get pg ADORE RIADO Guides that are in PDF format Note e Windows users only Your web browser may display a yellow bar at the top of the page that conta
97. ing over the stack of paper in the paper tray m Make sure that you choose the Paper Type that suits the print media type you are using See Acceptable paper and other print media on page 22 The Paper Type setting may be incorrect for the type of print media you are using or the print media may be too thick or have a rough surface See Acceptable paper and other print media on page 22 and Basic tab in the Software User s Guide E If this problem occurs when making copies or printing received faxes set Toner Save mode to Off in the machine menu settings See Toner Save in Chapter 1 of the Advanced User s Guide E Set Toner Save mode to Off in the Advanced tab in the printer driver See Advanced tab in the Software User s Guide E In the Basic tab of the printer driver click the Settings button and check the Enhance Black Printing check box Cannot print over a wired Network The network scanning feature does not work 140 If you are having Network problems see the Network User s Guide for more information Make sure your machine is powered on and is on line and in the Ready mode Print the Network Configuration list to see your current Network settings See Reports in Chapter 6 of the Advanced User s Guide Reconnect the LAN cable to the hub to verify that the cable and network connections are good If possible try connecting the machine to a different port on your hub using a different cable You can check the
98. ins a security warning about Active X controls For the page to display correctly you must click on the bar click Allow Blocked Content then click Yes in the Security Warning dialog box e Windows users only 1 For faster access you can copy all user documentation in PDF format to a local folder on your computer Point to your language then click Copy to local disk Microsoft Internet Explorer 6 0 or greater How to find Scanning instructions There are several ways you can scan documents You can find the instructions as follows Software User s Guide E Scanning Contro Center E Network Scanning ScanSoft PaperPort 12SE with OCR How to Guides Windows E The complete ScanSoft PaperPort 12SE with OCR How to Guides can be viewed from the Help selection in the ScanSoft PaperPort 12SE application General information Presto PageManager User s Guide Macintosh KA Note Presto PageManager must be downloaded and installed before use See Accessing Brother Support Macintosh on page 4 for further instructions m The complete Presto PageManager User s Guide can be viewed from the Help selection in the Presto PageManager application How to find Network setup instructions Your machine can be connected to a wired network You can find basic setup instructions in the Quick Setup Guide For more information about network setup please see the Network User s Guide on the Docum
99. instructions included with the new drum unit Routine maintenance Replacing the drum unit IMPORTANT e While removing the drum unit handle it carefully because it may contain toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once Every time you replace the drum unit clean the inside of the machine See Cleaning and Checking the machine on page 93 Make sure that the machine is turned on 2 Press the front cover release button and then open the front cover 75 4 Turn the green lock lever 1 at the left of Hold the green handle of the drum unit the machine anticlockwise to the Pull the drum unit out until it stops release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 76 Routine maintenance Hold the handle of the toner cartridge IMPORTANT and slightly push it to unlock it Then pull We recommend that you place the drum it out of the drum unit Repeat this for all unit and or the toner cartridge on a clean the toner cartridges flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner e To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Ee A V aa C a DO NOT put a toner cartridge into a fire It could explode resulti
100. is closed you should remove each envelope as soon possible as it comes out of the machine ap Open the MP tray and lower it gently Before loading press the corners and sides of the envelopes to make them as flat as Pull out the MP tray support and unfold the flap 1 15 Chapter 2 4 Put up to 3 envelopes or up to 25 sheets Open the back cover Face up output of thick paper 163 gsm in the MP tray tray If you add more envelopes or paper it may cause a jam Make sure E The top of envelope edge is positioned between the arrows 1 m The side to be printed on must be face up 6 Pull down the two grey levers one on the left hand side and one on the right hand side to the envelope position as shown in the illustration below Z Close the back cover Send the print data to the machine 16 When you have finished printing open the back cover and reset the two grey levers which were pulled down in step back to their original positions KA Note e Remove each printed envelope immediately to prevent a paper jam e If your thick paper curls during printing put only one sheet at a time in the MP tray and open the back cover back output tray to let the printed pages exit to the back output tray e To easily remove a small printout from the output tray lift up the scanner by using both hands as shown in the illustration e You can still use the machine while the scann
101. it Colour Contrast Document Size BEREEEEEEETT TTL I 9 44 210 x 297 mm 8 3 x 11 7 in y 0 1 You can choose the file type from the pull down list You can enter the file name you want to use for the document You can save the file to the default folder or choose your preferred folder by clicking the al Browse button You can choose a scanning resolution from the Resolution pull down list You can choose the document size from the pull down list click OK 62 How to scan to a computer Scanning using the Scan key Load your document See How to load documents on page 27 Press Scan Press Aor Y to choose Scan to PC Press OK Press Aor to choose File Press OK MFC 9465CDN If you want to change the duplex setting press A or Y to choose 1sided 2sided L edge or2sided S edge Press OK For Network users Press A or Y to choose the destination computer you want to send to Press OK If the LCD prompts you to enter a PIN number enter the 4 digit PIN number for the destination computer using the dial pad on the control panel Press OK Press Mono Start or Colour Start The machine starts the scanning process KA Note Choose the scan mode you want Scan to USB Network PTR E mail Image OCR File 63 Routine maintenance Replacing the consumable items The following messages appear on the LCD in the Ready mode These messages provide advanced
102. k cover 125 A CAUTION ZX HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine a E q Ia H 126 Pull the green tabs 2 at the left and right hand sides toward you and fold down the fuser cover 1 KA Note If the envelope levers 3 inside the back cover are pulled down to the envelope position lift these levers to the original position before pulling the green tabs 2 down a Using both hands gently pull the jammed paper out of the fuser unit Troubleshooting Close the fuser cover 1 Paper is jammed inside the machine If the LCD shows Jam Inside follow these steps D Turn off the machine Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket Press the front cover release button and then open the front cover Note If you are printing on envelopes pull down the envelope levers 2 to the envelope position again before closing the back cover Fully close the back cover 127 4 Turn the green lock lever 1 at the left of Hold the green handle of the drum unit the machine anticlockwise to the Pull the drum unit out until it stops release position Holding the green handles of the drum unit lift the front of the drum
103. ke sure the print results are what you want Types of envelopes to avoid IMPORTANT DO NOT use envelopes e that are damaged curled wrinkled or an unusual shape that are extremely shiny or textured with clasps staples snaps or tie strings with self adhesive closures that are of a baggy construction that are not sharply creased that are embossed have raised writing on them that were previously printed by a laser machine e that are pre printed on the inside that cannot be arranged neatly when stacked that are made of paper that weighs more than the paper weight specifications for the machine with edges that are not straight or consistently square Loading paper e with windows holes cut outs or perforations e with glue on surface as shown in figure below N X with double flaps as shown in figure below with sealing flaps that are not folded down when purchased with sealing flaps as shown in figure below with each side folded as shown in figure below D VY If you use any of the types of envelopes listed above they may damage your machine This damage may not be covered under any Brother warranty or service agreement 25 Chapter 2 Labels The machine will print on most types of labels designed for use with a laser machine Labels should have an adhesive that is acrylic based since this material is more stable at the
104. l from ADF Scanning Width Max 210 mm Automatic 2 sided Yes from ADF Duplex Scanning MFC 9465CDN Greyscale 256 levels 1 For the latest driver updates for the Mac OS X you are using visit us at http solutions brother com 2 Maximum 1200 x 1200 dpi scanning with the WIA driver in Windows XP Windows Vista and Windows 7 resolution up to 19200 x 19200 dpi can be chosen by using the scanner utility 180 Specifications Printer Automatic 2 sided Yes Duplex Print Emulations PCL6 BR Script3 PostScript 3 Resolution 600 dpi x 600 dpi 2400 dpi 2400 x 600 quality Print Speed Up to 14 sides minute Up to 7 sheets minute Monochrome Duplex A4 size Print Speed Up to 14 sides minute Up to 7 sheets minute Colour Duplex A4 size Print Speed Up to 24 pages minute A4 size Monochrome Print Speed Up to 24 pages minute A4 size 1 Colour First Print Out Time Less than 16 seconds from the READY mode and standard tray Monochrome First Print Out Time Less than 16 seconds from the READY mode and standard tray Colour 1 The print speed may vary depending on the type of document you print 181 Interfaces USB Use a USB cable Type A B that is no more than 2 meters long 1 Ethernet Use an Ethernet UTP cable category 5 or greater Your machine has a Hi Speed USB 2 0 interface The machine can also be connected to a computer that has a USB 1 1 interface Third par
105. le format or details 165 teen freva revis Options Descriptions Page _ age See 1 6 Print Reports 166 Lmrt verify 1 view on icp SS 2 Help List 3 Tel Index List 1 Numeric 2 Alphabetic 4 Fax Journal 5 User Settings 6 Network Config 7 Drum Dot Print 8 Order Form 1 See Advanced User s Guide GY The factory settings are shown in Bold with an asterisk Prints a Report for your last transmission Prints the Help List so you can see at a glance how to quickly program your machine Lists names and numbers stored in the One Touch and Speed Dial memory in numerical or alphabetical order Lists information about your last 200 incoming and outgoing faxes TX means Transmit RX means Receive Lists your settings Lists your Network settings Prints the drum dot check sheet You can print an accessories order form to fill out and send to you Brother dealer Menu and features teveit ieva levels Level Options Descriptions 7 Network 1 TCP IP 1 Boot Method Auto Chooses the BOOT method that best Stat ic suits your needs RARP BOOTP DHCP 2 IP Address 000 255 000 255 Enter the IP address 000 255 000 255 3 Subnet Mask 000 255 000 255 Enter the Subnet 000 255 000 255 mask 4 Gateway 000 255 000 255 Enter the Gateway 000 255 000 255 address 5 Node Name BRNXXXXXXXXXXXX oe the Node oe 6 WINS Config Auto Cho
106. leaned See Cleaning the corona wires on page 99 Drum Stop It is time to replace the drum unit Replace the drum unit See Replacing the drum unit on page 75 DR mode in Use The machine is set to Distinctive Set Distinctive Ring to off Ring mode You can not change the Receive Mode from Manual to another mode For Australia see Telstra FaxStream Duet Distinctive Ringing on page 37 except New Zealand For Other countries see Distinctive Ringing For Singapore and Hong Kong on page 41 Duplex Disabled The back of the machine is not Close the back cover of the machine Piece ae eae closed completely Cover of the machine Duplex Disabled Although the size of paper in the Make sure the paper tray contains only the paper tray matches the paper size of paper you select in either the control size that was selected from the panel or printer driver then press Mono control panel or printer driver the Start or Colour Start machine has stopped printing when it encountered an additional different size of paper Reload paper then press Start in the tray The paper tray was pulled out Re install the paper tray and press Mono before the machine completed Start or Colour Start printing on both sides of the paper The machine has a mechanical Open the front cover and close it again problem Faxability On The machine is set to Faxability Set Faxability to off mode You can not change the Reciev
107. les of the drum unit when you carry it DO NOT hold the side of the drum unit Routine maintenance Hold the handle of the toner cartridge and slightly push it to unlock it Then pull it out of the drum unit Repeat this for all the toner cartridges IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations 105 E Turn the drum unit over by holding the On the problem colour drum use the green handles Make sure that the drum numbered markers next to the drum unit gears 1 are on the left hand side roller to find the mark For example a cyan dot in column 2 on the check sheet would mean that there is a mark on the cyan drum in the 2 region Note the following information from the drum dot check sheet E Dot colour For example a mark on the cyan drum would produce a cyan dot on the check sheet E Dot location Note which of the printed columns the dot appears in 106 Routine maintenance Turn the drum unit gear toward you by Hold the handle of the toner cartridge hand while looking at the surface of the and slide the toner cartridge into the suspected area drum unit then slightly pull it toward you until you hear it click into place Make sure that you match the toner cartridge colour to the same colour label on the drum unit Repeat this for all the toner cartridges a When you have found the mark on the drum that m
108. llow fringes you can use the auto registration feature to correct the problem D Press Menu 4 7 To start press 1 To exit press 2 Press Stop Exit Manual Registration If colour still appears incorrectly after auto registration you will need to perform manual registration Press Menu 4 8 1 2 Press Mono Start or Colour Start to start printing the colour registration chart When the machine has finished printing the registration chart press 2 Set Regist to correct the colour manually 4 Starting at1 1 Magenta Left onthe chart check which coloured bar has the most uniform print density and enter its number into the machine using the A and Y keys Press OK Repeat for 2 2 Cyan Left 3 3 Yellow Left 4 5 6 to 9 Press Stop Exit 111 Frequency Colour Correction You can set how often the colour correction Colour Calibration and Auto Registration occurs The default setting is Normal The colour correction process consumes some amount of the toner D Press Menu 4 9 2 Press A or to choose Normal Low or Orr Press OK Press Stop Exit 112 Troubleshooting Error and maintenance messages As with any sophisticated office product errors may occur and consumable items may need to be replaced If this happens your machine identifies the error or required routine maintenance and shows the appropriate message The most common error and maintenance m
109. lutions brother com If you think there is a problem with the way your faxes look make a copy first If the copy looks good the problem may not be your machine Check the chart below and follow the troubleshooting tips Printing or printing received faxes E Condensed print Usually this is caused by a poor telephone connection If your copy looks good you probably had a bad connection with static or interference on the telephone ee Horizontal streaks line Ask the other party to send the fax again E Top and bottom sentences are cut off E Missing lines Poor print quality See mproving the print quality on page 143 Vertical black lines when receiving The corona wires for printing may be dirty Clean the corona wires on the drum unit See Cleaning the corona wires on page 99 The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine If the problem continues call your dealer for service Received faxes appear as split or If the received faxes are divided and printed on two pages or if you get an extra blank pages blank page your paper size setting may not be correct for the paper you are using See Paper Size on page 19 Turn on Auto Reduction See Printing a reduced incoming fax in Chapter 4 of the Advanced User s Guide Telephone line or connections Dialling does not work Check for a dial tone Not a
110. m Vertical E Standard 3 85 line mm Mono 7 7 line mm Colour E Fine 7 7 line mm Mono 7 7 line mm Colour E Photo 7 7 line mm Mono E Superfine 15 4 line mm Mono 16 8 x 2 300 stations Up to 20 366 stations 3 times at 5 minute intervals Up to 500 i pages 2 Up to 500 1 pages 2 Pages refers to the ITU T Test Chart 1 a typical business letter Standard resolution JBIG code Specifications and printed materials are subject to change without prior notice 2 Black amp White only 178 Copy Colour Black Copy Width Automatic 2 sided Duplex Copy MFC 9465CDN Multiple Copies Reduce Enlarge Resolution First Copy Out Time Monochrome First Copy Out Time Colour Specifications Yes Yes Max 210 mm Yes from ADF Stacks or Sorts up to 99 pages 25 to 400 in increments of 1 Up to 1200 x 600 dpi Less than 19 seconds from the READY mode and standard tray Less than 21 seconds from the READY mode and standard tray 179 Scanner Colour Black Yes Yes TWAIN Compliant Yes Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows 7 Mac OS X 10 4 11 10 6 x 1 WIA Compliant Yes Windows XP Windows Vista Windows 7 Colour Depth 48 bit internal 24 bit external colour Resolution Up to 19200 x 19200 dpi interpolated Up to 1200 x 2400 dpi optical from Scanner Glass Up to 1200 x 600 dpi optica
111. machine 94 Cleaning the scanner glass Turn off the machine Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket MFC 9465CDN Unfold the ADF document support 1 and then open the ADF cover 2 Clean the white bar 3 and the scanner glass strip 4 underneath it with a soft lint free cloth moistened with water Close the ADF cover 2 and fold the ADF document support 1 AN i j l CONO N Lift the document cover 1 Clean the white plastic surface 2 and scanner glass 3 underneath it with a soft lint free cloth moistened with water in the ADF unit clean the white bar 1 and the scanner glass strip 2 underneath it with a soft lint free cloth moistened with water Note In addition to cleaning the scanner glass and glass strip with a soft lint free cloth moistened with water run your finger tip over the glass to see if you can feel anything on it If you feel dirt or debris clean the glass again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning Plug the machine s power cord back into the electrical socket first connect all cables and then plug in the telephone line cord Turn on the machine Routine maintenance Cleaning the laser scanner windows D Turn off the machine Unplug the telephone line cord first disconnect all
112. message You can also scroll through each menu level by pressing A or Y for the direction you want Press OK when the option you want appears on the LCD The LCD will then show the next menu level 152 Menu and features Press A or Y to scroll to your next menu selection Press OK When you have finished setting an option the LCD will show Accepted Press Stop Exit to exit Menu mode Menu table The factory settings are shown in Bold with an asterisk Menu and features Choose amp OK Choose amp OK to accept to exit JED gt gt Stop Exit Menu A Box A Box Box Levelt tevel2 Level Level Options Descriptions 1 General Setup 1 Mode Timer 0 Sec 30 Secs 1 Min 2 Mins 5 Mins Off 2 Paper 1 Paper Type 1 MP Tray Than Plain Thick Thicker Recycled Paper Glossy Paper 2 Tray 1 Thin Plain Thick Thicker Recycled Paper 3 Tray 2 Thin This menu Plain nl rs if areola optional Thicker ayaa Recycled Paper 1 See Advanced User s Guide 2 See Software User s Guide GY The factory settings are shown in Bold with an asterisk Sets the time to return to Fax mode and the time the machine will change from individual user to public user mode when using Secure Function Lock Sets the type of paper in the paper tray Sets the type of paper in the paper tray Sets the type of paper in the paper tray 153 teaa fiwa fioe keela Optone pos
113. move the paper turn the stack over and put it back into the paper tray Reduce the amount of paper in the paper tray and then try again E Make sure that manual feed mode is not chosen in the printer driver Clean the paper pick up roller See Cleaning the paper pick up rollers on page 109 If the LCD shows the Paper Jam message and you still have a problem see Error and maintenance messages on page 113 The machine does not feed paper Make sure that MP tray is chosen in the printer driver from the MP tray Fan the paper well and put it back in the tray firmly How do print on envelopes You can load envelopes in the MP tray Your application must be set up to print the envelope size you are using This is usually done in the Page Setup or Document Setup menu of your application See your application s manual for more information What paper can use You can use thin paper plain paper thick paper bond paper recycled paper glossy paper envelopes and labels that are made for laser machines For details see Acceptable paper and other print media on page 22 There is a paper jam Clear the jammed paper See Error and maintenance messages on page 113 139 Print quality difficulties Printed pages are curled Printed pages are smeared Printouts are too light Network difficulties Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem Try turn
114. n paper Envelope Env Thin Env Thick Labels 1 Glossy paper Thin paper Thick paper Thicker paper Recycled paper Bond paper or Plain paper Width 69 8 to 216 mm Length 116 to 406 4 mm 60 to 163 gsm Up to 50 sheets of 80 gsm Plain paper Plain paper Thin paper or Recycled paper Letter A4 B5 ISO JIS A5 B6 ISO Executive Legal and Folio 60 to 105 gsm Up to 500 sheets of 80 gsm Plain paper Up to 150 sheets face down print delivery to the output paper tray One sheet face up print delivery to the Face up output tray Specifications Duplex E Manual Duplex Yes Printing E Automatic Duplex Yes E Paper Size A4 Automatic Duplex E Paper Weight 60 to 105 gsm Automatic Duplex E Paper Type Plain paper Thin paper Recycled paper or Automatic Duplex Glossy paper 1 For labels we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging 2 60 to 105 gsm for duplex print 177 Fax Compatibility Modem Speed 2 sided Duplex Print Receiving Automatic 2 sided Duplex Sending MFC 9465CDN Scanning Width Printing Width Greyscale Resolution One Touch Dial Speed Dial Groups Broadcasting Automatic Redial Memory Transmission Out of Paper Reception 1 ITU T Super Group 3 Automatic Fallback 33 600 bps Yes Yes from ADF Max 208 mm Max 208 mm 8 bit 256 levels Horizontal 8 dot m
115. ng in injuries DO NOT use cleaning materials that contain ammonia alcohol any type of spray or any type of flammable substance to clean the outside or inside of the machine Doing this may cause a fire or electrical shock See To use the product safely in the Safety and Legal Booklet for how to clean the machine e Hold the green handles of the drum unit when you carry it DO NOT hold the side of the drum unit Be careful not to inhale toner T7 IMPORTANT e Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once We recommend that you place the drum unit and or the toner cartridge on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations KA Note e Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit If you choose not to return your used consumable please discard the used consumable according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office Unpack the new drum unit and remove the protective cover IMPORTANT e To avoid print quality problems DO NOT touch the shaded parts shown in the illustra
116. ng will not operate correctly External TAD External TAD mode lets an external answering device manage your incoming calls Incoming calls will be dealt with in the following ways E Faxes will be automatically received E Voice callers can record a message on the external TAD For more information see Connecting an external TAD on page 42 Receive Mode settings Ring Delay The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax Tel modes If you have external or extension telephones on the same line as the machine choose the maximum number of rings See Operation from external or extension telephones on page 44 and Fax Detect on page 36 D Make sure you are in Fax mode Press Menu 2 1 1 Press A or to choose how many times the line rings before the machine answers 02 10 for Australia 01 10 for New Zealand 00 10 for some countries Press OK BQ Press Stop Exit Receiving a fax F T Ring Time Fax Tel mode only When somebody calls your machine you and your caller will hear the normal telephone ring sound The number of rings is set by the Ring Delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T ring it means that you have a voice caller
117. nging the Scan key settings Before scanning To use the machine as a scanner install a scanner driver If the machine is on a network configure it with a TCP IP address E Install the scanner drivers on the Installation CD ROM See the Quick Setup Guide E Configure the machine with a TCP IP address if network scanning does not work See Configuring Network Scanning in the Software User s Guide Scan key settings You can change your machine s Scan key settings using ControlCenter4 D Open ControlCenter4 by clicking start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open 2 Make sure the machine you want to use is selected from the Model pull down list Click the Device Settings tab D Click Device Scan Settings Control Center 4 Wx x a on fl gt Configuration vevic aftir You can configure your machine s settings from here Remote Setup Quick Dial Device Scan BRAdmin Settings 61 Chapter 11 Choose the File tab You can change the default settings Device Scan Settings Image OCR E mail Fie File Type File size 1 PDF pdf Small File Name Date Number 2 ECF 08022011_xxxx pdf estination Folder D C Documents and Settings User My Documents My Pictures Cc a Show Folder Resolution Brightness 4 300 x 300 dpi lt n v Scan Type J 0 24b
118. nner glass on page 28 137 Printing difficulties E Check that the machine is plugged in and the power switch is turned on No printout The machine prints unexpectedly or it prints garbage The machine prints the first couple of pages correctly then some pages have text missing The headers or footers appear when the document displays on the screen but they do not show up when it is printed The machine does not print on both sides of the paper even though the printer driver setting is Duplex The machine is not printing or has stopped printing The machine does not change to Direct Print mode when a USB flash memory drive is connected to the USB direct interface 138 E Check that the toner cartridge and drum unit are installed correctly See Replacing the drum unit on page 75 Check the interface cable connection on both the machine and your computer See the Quick Setup Guide Check that the correct printer driver has been installed and chosen Check to see if the LCD is showing an error message See Error and maintenance messages on page 113 Check the machine is online Windows 7 and Windows Server 2008 R2 Click the Start button and Devices and Printers Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Windows Vista Click the Start button Control Panel Hardware and Sound and then Printers Right click Brother MFC XXXX Printer Make sur
119. o another fax machine on page 120 KA Note If there is an error message on the machine s LCD after the faxes have been transferred disconnect the machine from the power source for several minutes and then reconnect it Transferring faxes to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See Enter personal information Station ID in the Quick Setup Guide Press Menu 9 0 1 Do one of the following E If the LCD shows No Data there are no faxes left in the machine s memory Press Stop Exit E Enter the fax number to which faxes will be forwarded Press Mono Start or Colour Start 120 Transferring faxes to your PC You can transfer the faxes from your machine s memory to your PC Make sure that you have installed MFL Pro Suite on your PC and then turn on PC Fax Receiving on the PC For details about PC Fax Receive see PC FAX receiving in the Software User s Guide Make sure that you have set PC Fax Receive on the machine See PC Fax Receive in Chapter 4 of the Advanced User s Guide If faxes are in the machine s memory when you set up PC Fax Receive the LCD will ask if you want to transfer the faxes to your PC Do one of the following E To transfer all faxes to your PC press 1 You will be asked if you want a backup print E To exit and leave the faxes in the memory press 2 D Press Stop Exit Transferring Fax
120. o the cordless handset KA Note e If you are always disconnected when accessing your external TAD remotely try changing the Remote Activation Code and Remote Deactivation Code to another three digit code using the numbers 0 9 x e Remote Codes might not work with some telephone systems e Not all brands of cordless telephones are compatible for use with your machine Telephone and external devices Using Remote Codes Remote Activation Code If you answer a fax call on an external or extension telephone you can tell your machine to receive it by pressing the Remote Activation Code 51 x91 for New Zealand Wait for the chirping sounds then replace the handset See Fax Detect on page 36 Your caller will have to press start to send the fax If you answer a fax call at the external telephone you can make the machine receive the fax by pressing Mono Start or Colour Start Remote Deactivation Code If you receive a voice call and the machine is in F T mode it will start to sound the F T fast double ring after the initial ring delay If you pick up the call on an extension telephone you can turn the F T ring off by pressing 51 91 for New Zealand make sure you press this between the rings If the machine answers a voice call and fast double rings for you to take over you can take the call at the external telephone by pressing Hook 45 Chapter 6 Turning on the Remote Codes You need to turn t
121. ollowing E Enter the name using the dial pad up to 15 characters Use the chart on Entering text on page 171 to help you enter letters Press OK E Press OK to store the number without a name 4 If you want to save a fax resolution along with the number choose one of the following m To store the fax resolution press A or VY to select Std Fine S Fine or Photo Press OK E Press OK if you don t want to change the default resolution 49 Chapter 7 Storing Speed Dial numbers You can store your frequently used numbers as Speed Dial numbers so that when you dial you will only have to press a few keys A Speed Dial the three digit number and Mono Start or Colour Start The machine can store 300 Speed Dial numbers 001 300 D Press A Speed Dial and enter a three digit Speed Dial location number 001 300 If a number is not stored there the LCD shows Register Now Press 1 to choose Yes Enter the telephone or fax number up to 20 characters Press OK Choose one of the following m Enter the name using the dial pad up to 15 characters Use the chart on Entering text on page 171 to help you enter letters Press OK E Press OK to store the number without a name E If you want to save a fax resolution along with the number choose one of the following m To store the fax resolution press A or VY to select Std Fine S Fineor PHOTO Press OK E Press OK if you don
122. on the line Because the F T ring is made by the machine extension and external telephones will not ring however you can still answer the call on any telephone For more information see Using Remote Codes on page 45 D Make sure you are in Fax mode C amp Press Menu 2 1 2 amp Press A or Y to choose how long the machine will ring to alert you that you have a voice call 20 30 40 or 70 seconds Press OK D Press Stop Exit 35 Chapter 5 Fax Detect If Fax Detect is On The machine can receive a fax automatically even if you answer the call When you see Receiving onthe LCD or hear a click on the phone line through the handset you are using just replace the handset Your machine will do the rest If Fax Detect is Off If you are at the machine and answer a fax call first by lifting the external handset then press Mono Start or Colour Start and then press 2 to receive If you answered at an extension telephone press 51 91 for New Zealand See Operation from external or extension telephones on page 44 KA Note e If this feature is set to On but your machine does not connect a fax call when you lift an extension telephone handset press the fax receive code 51 x91 for New Zealand lf you send faxes from a computer on the same telephone line and the machine intercepts them set Fax Detect to Off e We do not recommend having a PC plus fax machine on the same line ED
123. oner DO NOT inhale or allow it to get into your eyes IMPORTANT DO NOT reuse the waste toner box D Make sure that the machine is turned on 2 Press the front cover release button and then open the front cover Routine maintenance Hold the green handle of the drum unit Pull the drum unit out until it stops 87 4 Turn the green lock lever 1 at the left of the machine anticlockwise to the IMPORTANT release position Holding the green e We recommend that you place the drum handles of the drum unit lift the front of unit and or the toner cartridge on a clean the drum unit and remove it from the flat surface with a sheet of disposable machine paper or cloth underneath it in case you accidentally spill or scatter toner e To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration TER E OE ee 27I 9 99 P po pen ae an P A e Hold the green handles of the drum unit when you carry it DO NOT hold the side of the drum unit 88 Routine maintenance e To avoid print quality problems DO NOT touch the shaded parts shown in the IMPORTANT illustrations To avoid print quality problems DO NOT touch the shaded parts shown in the illustration Hold the green handle of the belt unit with both hands and lift the belt unit up then pull it out Remove two pieces of orange packing material and discard t
124. opy press to 40 seconds until the machine finishes Copy to illuminate it in blue the colour registration and cleaning f the belt unit E Make sure you are in Copy mode PETES E e J Stop copying COPY COPY gt D To stop copying press Stop Exit i N Copy settings m The LCD shows Press Copy and then press lt 4 gt A or Y to scroll through the copy settings When the Contras ti O0BOO setting you want is highlighted press gt and ty SA to then press OK For details about changing the copy settings Sg EE see Copy settings in Chapter 7 of the Advanced User s Guide 1 No of Copies You can change the following copy settings You can enter the number of copies E nlg Red Enlarge Reduce you want by using the dial pad E Quality i Note E Stack Sort The default setting is Fax mode You can E Contrast change the amount of time that the machine stays in Copy mode after the last E Brightness copy operation See Mode Timer in E Color Adjust Colour Saturation Chapter 1 of the Advanced User s Guide E Page Layout Do one of the following to load your E Tray Select Tray Selection document E Duplex m Place the document face up in the ADF See Using the automatic document feeder ADF on page 27 E Load your document face down on the scanner glass See Using the scanner glass on page 28 53 With the Direct Print feature you do not need a computer to print data You can print by just pluggin
125. ose Letter Press Stop Exit Colour fax transmission Your machine can send a colour fax to machines that support this feature Colour faxes cannot be stored in the machine s memory When you send a colour fax the machine will send it in real time even if Real Time TX is set to off Cancelling a fax in progress Press Stop Exit to cancel the fax If you press Stop Exit while the machine is dialling or sending the LCD will show as below Press 1 to cancel the fax Sending a fax Transmission verification report You can use the Transmission Verification Report as proof that you sent a fax For details about how to set up the type of report you want see Transmission Verification Report in Chapter 6 of the Advanced User s Guide This report lists the receiving party s name or fax number the time and date of transmission duration of transmission number of pages sent and whether or not the transmission was successful There are several settings available for the Transmission Verification Report E On Prints a report after every fax you send E On Image Prints a report after every fax you send A portion of the fax s first page appears on the report E Off Prints a report if your fax is unsuccessful due to a transmission error Off is the default setting E Off Image Prints a report if your fax is unsuccessful due to a transmission error A portion of the fax s first page appears on the report
126. ose On to avoid the trouble caused by Call Waiting Press OK 4 Press Stop Exit Telephone and external devices Telephone Service for Some Countries Distinctive Ringing For Singapore and Hong Kong This machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies which allows you to have several telephone numbers on one telephone line Each telephone number has its own Distinctive Ringing pattern so you will Know which telephone number is ringing This is one way you can have a separate telephone number for your machine Your machine has a Distinctive Ringing function allowing you to dedicate one telephone number just for receiving faxes You will need to set Distinctive Ringing to On Note e You can switch it off temporarily then turn it back on When you get a new fax number make sure you reset this function e The machine will answer only calls to the Distinctive Ringing number KA Note After you have set the Distinctive Ring feature to On the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the call yourself You can not change the receive mode to the other mode while the Distinctive Ring is set to On 41 Chapter 6 Registering the Distinctive Ring pattern Very important After you have set the Distinctive Ring feature to ON the rec
127. oses the WINS configuration mode Static 7 WINS Server Primary Specifies the IP a ia a eon 000 255 000 255 WINS server Secondary 000 255 000 255 000 255 000 255 8 DNS Server Primary Specifies the IP ee 22 oa Sine Aal O 000 255 000 255 DNS server Secondary 000 255 000 255 000 255 000 255 9 APIPA On Automatically Bee allocates the IP address from the link local address range 0 IPv6 On Enable or Disable the IPv6 protocol If you Oig want to use the IPv6 protocol visit http solutions brother com for more information See Network User s Guide The factory settings are shown in Bold with an asterisk 167 evn tevel levels Level optons Deserinions 7 Network 2 Ethernet Auto Chooses the Continued 100B FD Ethernet link mode 100B HD 10B FD 10B HD 3 Status Active 100B FD Shows the Ethernet serive Ivony MMSE Active 10B FD Active 10B HD Inactive 4 MAC Address Shows the MAC address of the machine Color 100 dpi Chooses the file Color 200 dpi format to send the scanned data via Color 300 dpi FTP Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B amp W 200 dpi B amp W 200x100 dpi 6 ScanTo Network Color 100 dpi You can scan a black nd white or colour Color 200 dpi arig ee document directly to Color 300 dpi a CIFS server on r local network or Color 600 dpi ow ae ieee on the internet Gray 100 dpi Gray 200 dpi Gray 300 dpi B amp W 200 dpi B amp W
128. pe settings in the printer driver and in the machine s Paper Type menu matches the type of paper you are using See Acceptable paper and other print media on page 22 and Basic tab in the Software User s Guide Make sure that the two grey levers inside the back cover are in the up position Choose Improve Toner Fixing mode in the printer driver See Other Print Options For Windows printer driver Advanced options For Windows BR Script printer driver Print Settings For Macintosh printer driver or Printer Features For Macintosh BR Script printer driver in the Software User s Guide If this selection does not provide enough improvement change the printer driver setting in Media Type to a thick setting Curled or wavy Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper See Other Print Options For Windows printer driver Advanced options For Windows BR Script printer driver Print Settings For Macintosh printer driver or Printer Features For Macintosh BR Script printer driver in the Software User s Guide If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray Store the paper where it will not be exposed to avoid high temperatures and high humidity Open the back cover face up output tray to let the printed pa
129. per out on the back output tray 148 Troubleshooting Examples of poor print Recommendation quality Envelope creases m Make sure that the two grey envelope levers are pulled down when you are printing envelopes Z lt 2 IL O LL LU m If creases occur with the envelope levers in the envelope position print with the back cover opened and feed one envelope at a time from the MP tray 149 Machine Information Checking the Serial Number You can see the machine s Serial Number on the LCD ED Press Menu 8 1 Press Stop Exit 150 Reset functions The following reset functions are available 1 Network You can reset the internal print server back to its default factory settings such as the password and IP address information 2 Address amp Fax Address amp Fax resets the following settings m Address Book One Touch Dial Speed Dial Setup Groups E Programmed fax jobs in the memory Polled TX Delayed Fax E Station ID name and number E Coverpage Msg comments E Remote Fax Option Remote Access Code Fax Storage Fax Forwarding Paging and PC Fax E Report settings Transmission Verification Report Tel Index List Fax Journal E Setting Lock password 3 All Settings You can reset all the machine settings back to the settings that were set at the factory Brother strongly recommends you perform this operation when you dispose of the machine KA No
130. port for your Brother Product other than what you can resolve through the User s Guide please visit our website or our solutions website for FAQs Troubleshooting Drivers amp Software or contact the Product Support Centre for any technical or customer care support enquiry Product Support Centre Australia Brother International Aust Pty Ltd Phone 02 8875 6000 Fax 02 9870 7223 Email Please visit www brother com au ServiceSupport EmailSupport aspx and submit a email enquiry Web Site www brother com au Solutions Site http solutions brother com Our Technical Support Consultants are available 5 days a week by phone during the hours of 8 30am to 5 00pm Monday to Friday For New Zealand Only To contact Brother International NZ Limited for support with a Brother product please use the following methods Phone Premium End User Assistance 0900 552 152 Auto Attendant Self Help 0800 652 152 Brother Recycle Assistance 0800 632 467 Fax Assistance 0800 837 822 Email Assistance Please visit www brother co nz and submit a helpdesk enquiry from Online Help Web Assistance Please visit www brother co nz under Online Help for Frequently Asked Questions Driver downloads Warranty information and Service Centres Our Technical Support Consultants are available 7 days a week by phone during the hours of 8 30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday Outside of these hours you can find assistance from our
131. r cannot find your Windows The firewall setting on your PC may be rejecting the necessary machine network connection For details see the instructions above Macintosh Re select your machine in the Device Selector application located in Macintosh HD Library Printers Brother Utilities DeviceSelector or from the Model pop up menu of ControlCenter2 Other The machine will not turn on Adverse conditions on the power connection such as lightning or a power surge may have triggered the machine s internal safety mechanisms Turn the machine off and unplug the power cord Wait for ten minutes then plug in the power cord and turn the machine on If the problem is not solved turn off the machine Plug the power cord into a different Known working outlet and turn on the machine 141 Setting Dial Tone detection When you send a fax automatically by default your machine will wait for a fixed amount of time before it starts to dial the number By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone This setting can save a small amount of time when sending a fax to many different numbers If you change the setting and start having problems with dialling you should change back to the default No Detection setting D Press Menu 0 5 Press Menu 0 4 for New Zealand 2 Press A or to choose Detection or No Detection Press OK 3 Press Stop Exit 142
132. r size single sided pages Replace Belt When the following message appears on the LCD you need to replace the belt unit IMPORTANT e DO NOT touch the surface of the belt unit If you touch it it could degrade print quality e Damage caused by incorrect handling of the belt unit may void your warranty 81 4 Turn the green lock lever 1 at the left of Hold the green handle of the drum unit the machine anticlockwise to the Pull the drum unit out until it stops release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 82 Routine maintenance e To avoid print quality problems DO NOT IMPORTANT touch the shaded parts shown in the We recommend that you place the drum illustrations unit and or the toner cartridge on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Ee i aa a an A T A Hold the green handle of the belt unit with both hands and lift the belt unit up then pull it out zh e Hold the green handles of the drum unit oom when you carry it DO NOT hold the side I k q of the drum unit y E N 33 83 ED Put the new belt unit back in the IMPORTANT machine Make
133. rosoft SP3 or higher for Windows XP and SP2 or higher for Windows Vista and Windows 7 For the latest driver updates visit http solutions brother com All trademarks brand and product names are property of their respective companies 185 Consumable items Toner Cartridge Life Starter Toner Cartridge Black Cyan Magenta Yellow Standard Toner Cartridge TN 340BK Black TN 340C Cyan TN 340M Magenta TN 340Y Yellow High Capacity Toner Cartridge TN 345C Cyan TN 345M Magenta TN 345Y Yellow Super High Capacity Toner Cartridge TN 348BK Black TN 348C Cyan TN 348M Magenta TN 348Y Yellow Drum Unit DR 340CL Belt Unit BU 300CL Waste Toner Box WT 300CL 1 Approx cartridge yield is declared in accordance with ISO IEC 19798 2 Drum yield is approximate and may vary by type of use Note Approx Approx Approx Approx Approx Approx Approx Approx Approx Approx Approx Approx Approx Approx Approx Approx 2 000 pages A4 1 1 500 pages A4 i A4 A4 A4 A4 2 500 pages 1 500 pages 1 1 500 pages mm OS _ A 1 500 pages 3 500 pages A4 f 3 500 pages A4 1 3 500 pages A4 A4 A4 A4 1 6 000 pages A4 25 000 pages A4 50 000 pages A4 50 000 pages A4 6 000 pages 6 000 pages i 6 000 pages mm mS _ A e Brother does not recommend the use of consumables other than genuine Brother cons
134. s on memory drive 117 Registration Registration failed Press Mono Start or Colour Start and try again Do one of the following E Turn off the machine s power switch Wait a few seconds then turn it on again m Try Manual Registration Menu 4 8 See Manual Registration on page 111 E Putin anew belt unit See Replacing the belt unit on page 81 E If the problem continues call your Brother dealer Rename the File There is already a file on the USB Change the file name of the file on the USB Flash memory drive with the Flash memory drive or the file you are trying same name as the file you are to save trying to save Replace Parts It is time to replace the belt unit Replace the belt unit See Replacing the Belt Unit belt unit on page 81 Replace Parts It is time to replace the drum unit Replace the drum unit eee See Replacing the drum unit on page 75 The drum unit counter was not Reset the drum unit counter reset when a new drum was installed See Resetting the drum counter on page 80 Replace Parts It is time to replace the fuser unit Call your Brother dealer or a Brother Fuser Unit Authorized Service Center to replace the fuser unit Replace Parts It is time to replace the paper Call your Brother dealer or a Brother PE Kit 1 feeding kit Authorized Service Center to replace the Sa oD PF Kit PF Kit MP Replace Toner The toner cartridge is at the end of its
135. shown in If the LCD shows Jam Duplex follow these the illustration These rollers may be steps rotating at high speed Leave the machine turned on for 10 minutes to cool down 2 Pull the paper tray completely out of the machine o If paper is not caught inside the machine turn the paper tray over and check underneath the paper tray KA Note DO NOT put the paper tray back in at this point 131 4 If the paper is not caught in the paper tray open the back cover 132 A CAUTION ZX HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine ee I ei Fel Tt et all jo ia Push down and pull the green tabs at the left and right hand sides toward you and fold down the fuser cover 1 Using both hands gently pull out the jammed paper Troubleshooting G Close the fuser cover 1 3 Fully close the back cover Put the paper tray firmly back in the machine 133 If you are having difficulty with your machine If you think there is a problem with your machine check the chart below and follow the troubleshooting tips Most problems can be easily resolved by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http so
136. sing See Acceptable paper and other print media on page 22 and Basic tab in the Software User s Guide Check the machine s environment Conditions such as high humidity can cause white spots or hollow print See To use the product safely in the Safety and Legal Booklet 144 Troubleshooting Examples of poor print Recommendation quality Completely blank or some E Put in a new toner cartridge See Replacing a Toner cartridge colours are missing on page 68 To identify the colour of the toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips Put in a new drum unit See Replacing the drum unit on page 75 If the problem is not solved after printing the drum may have foreign material such as glue from a label stuck on the drum surface Clean the drum unit See Cleaning the drum unit on page 103 Put in a new drum unit See Replacing the drum unit on page 75 Identify the colour causing the problem and put in a new toner cartridge See Replacing a Toner cartridge on page 68 To identify the colour of the toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips Toner scatter or toner stain Check the machine s environment Conditions such as high humidity and high temperatures may cause this print quality problem See Choosing a location in the Safety and Legal Booklet Identify the colour causing the problem and put in
137. size which is supported by the duplex tray See Type and size of paper on page 22 Load the correct size of paper in the tray and set the Paper Size Menu 1 2 2 See Paper Size on page 19 Open the back cover to let the printed paper out on the back output tray and then press Mono Start or Colour Start Pull out the drum unit Take out all the toner cartridges and then put them back into th drum unit e Buy a new toner cartridge for the colour that is indicated on the LCD before you get a Replace Toner message Too Many Files There are too many files stored Reduce the number of files stored on the on the USB Flash memory drive USB Flash memory drive Remove the USB Flash memory drive from Unusable Device An incompatible or defective device has been connected to the USB direct interface the USB direct interface WT Box End Soon The waste toner box is near the Buy a new waste toner box before you get a end of its life Replace WT Box message 119 Transferring your faxes or Fax Journal report If the LCD shows E Init Unable XX E Print Unable XX E Scan Unable XX We recommend transferring your faxes to another fax machine or to your PC See Transferring faxes to another fax machine on page 120 or Transferring faxes to your PC on page 120 You can also transfer the Fax Journal report to see if there are any faxes you need to transfer See Transferring Fax Journal report t
138. sshcncianituts taeda no seeueqetnenentosuasainccdeucuinaaesaceaaaneaies cues Ring VOUIINIG ecisitsncinceciadeedoncssdethwnedcieideied scteas dt wnoasedgcbansenne toes seebanteeiesadeestieavemes Beeper volume ccc cccceccecce ces eeseeeeeeeeeeeceeceeceeeseessesseseeseseeseeseeeeeags Speaker VolUME sasssa nsdn aerea FOES EESE 2 Loading paper Loading paper and print media naa0nnnnannnnannnnnnnnnnennnrrnnernnnnrrrnnrnrennenne Loading paper in the standard paper tray ccccccecceeeeeeeeeeeeeeeeeees Loading paper in the multi purpose tray MP tray cccccseeeeee ees Unscannable area ccccccccceccecc secs cca eeceeceeeeeeasececseeceecseeseeseeseeeseeseesees Unprintable area when printing from a computer ccecceeeee eee ees Paper SING Saree peice reenter acs sn ceenesaecea st acetacaaeece avn aauis sade oodenimyaiencebeeeandenee Paper TYDE eee ae ee ae eee ee EAE E ASE ZE i sctosspesina cau A E sagan te ukeaboenterass outniiaeenaniondiaienducannnns Tray USE in COPY MOE ccc cecccecc cece cena eee eeceeeceeeeeeeeeeeeeeeeeeaeeaaeeaeeees Tray Use in fax MOE 1 0 cece ccceccc eee eeeeeeese eee eeseeeseeceeeteeeeeeeeseeseeseeeseeees Tray Use in print mode cece cece ccc eee ee cece eeeeeaeeeeeeeeeeeeseeseeeeeeeeeees Acceptable paper and other print M Cia ccccccecseceeeeeeeeeeeeeeeeeesesenens Type And size Of PAPEL cece ceccceec cece cece eeseeceeeceecteees
139. start sending faxes or making copies in full colour Mono Lets you start sending faxes or making copies in black amp white Mode keys Fax Puts the machine in Fax mode Scan Puts the machine in Scan mode Copy Puts the machine in Copy mode 11 12 13 Chapter 1 Copy keys Options You can quickly and easily choose temporary settings for copying Enlarge Reduce Reduces or enlarges copies Quality Lets you change the quality for the next copy Data LED The LED will flash depending on the machine status PRINT keys Direct Lets you print data from a USB flash memory drive or a digital camera supporting mass storage directly to the machine See Printing data from a USB Flash memory drive or digital camera supporting mass storage on page 54 Secure You can print data saved in the memory when you enter your four digit password For details about using the Secure key see the Software User s Guide When using Secure Function Lock you can switch restricted users by holding down Shift as you press Secure See Secure Function Lock 2 0 in Chapter 2 of the Advanced User s Guide Job Cancel Cancels a programmed print job and clears it from the machine s memory To cancel multiple print jobs hold down this key until the LCD shows Job Cancel A11 General information Data LED indications The Data LED light emitting diode will flash depending on the machine s status
140. sure the belt unit is level To avoid print quality problems DO NOT and fits firmly into place touch the shaded parts shown in the illustration Unpack the new belt unit Routine maintenance 3 Make sure the green lock lever 1 is in Turn the green lock lever 1 clockwise the release position as shown in the to the lock position illustration Match the guide ends 2 of the drum unit to the gt marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever 12 Close the front cover of the machine 85 Resetting the belt unit counter When you replace a belt unit with a new one you need to reset the belt unit counter by completing the following steps Press Menu 8 4 Press Aor V to select Belt Unit Press OK Press 1 to reset the belt unit counter Press Stop Exit 86 Replacing the waste toner box Model name WT 300CL A new waste toner box can print approximately 50 000 A4 or Letter size single sided pages WT Box End Soon If the LCD shows WI Box End Soon it means the waste toner box is near the end of its life Buy a new waste toner box and have it ready before you geta Replace WT Box message Replace WT Box When the following message appears on the LCD you need to replace the waste toner box DO NOT put the waste toner box into a fire It could explode Be careful not to spill the t
141. t in the following page What is the Advantage of Using the FaxAbility Function Using FaxAbility is the most efficient way to receive both fax and telephone calls on the same line It is much easier for your callers who dial manually The fax machine will answer with receiving tones so they will not have to press an activation code And the people who call to talk on your main number will not have to talk to your fax machine Basically it gives you two independent numbers without the higher cost of a second line 39 Chapter 6 How Does FaxAbility Work Your telephone number will have the standard ring pattern of long long tone while the new number will have a ring pattern of long silence long etc When FaxAbility is On you will not hear the first ring of all incoming calls on the fax machine Extension telephones will ring as usual If the fax machine recognizes the ring pattern all ringing will stop and the fax machine will answer and automatically receive the fax message Otherwise you will hear the extension telephones and the fax machine continue to ring The fax machine always listens to the ring pattern before it answers so do not pick up the telephone during that time You will quickly learn to recognize the ring pattern for faxes so you will not be tempted to answer that number Either you or a telephone answering device can answer the main number s Flowchart Sequence of Incoming call Incoming Call
142. t needs more than four rings to activate it KA Note If you have problems receiving faxes reduce the ring delay setting on your external TAD to one or two rings Connections The external TAD must be connected as shown in the illustration below Example for Australia 1 TAD 2 Protective Cap Set your external TAD to one or two rings The machine s Ring Delay setting does not apply Record the outgoing message on your external TAD Set the TAD to answer calls Set the Receive Mode to External TAD See Choosing the receive mode on page 33 Telephone and external devices Recording an outgoing message OGM amp Record 5 seconds of silence at the beginning of your message This allows your machine time to listen for fax tones Limit your speaking to 20 seconds amp End your 20 second message by giving your Remote Activation code for people sending manual faxes For example After the beep leave a message or press 51 91 for New Zealand and Start to send a fax KA Note e You need to turn the Remote Codes setting to on to use the Fax Activation Code 51 x91 for New Zealand See Using Remote Codes on page 45 e We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice You may try leaving out this pause but if your machine has trouble receiving faxes then you should re record the OGM to include it
143. t paper into the paper tray note the following E f your application software supports paper size selection on the print menu you can select it through the software If your application software does not support it you can set the paper size in the printer driver or by using the control panel buttons Loading paper in the standard paper tray You can load up to 250 sheets for Tray 1 and 500 sheets for Tray 2 Paper can be loaded up to the maximum paper mark V Y Y on the sliding paper with guide For recommended paper to use see Paper capacity of the paper trays on page 23 Loading paper Printing on plain paper thin paper or recycled paper from the standard paper tray ap Pull the paper tray completely out of the machine DO NOT touch the shaded parts shown in the illustration These rollers may be rotating at high speed 11 Chapter 2 2 While pressing the green paper guide 4 Put paper in the tray and make sure nese haere rag The papers below the maximum aper mark Y Y 1 the tray Make sure that the guides are pan 4 firmly in the slots Over filling the paper tray will cause paper jams m The side to be printed on must be face down E The paper guides touch the sides of the paper so it will feed properly Put the paper tray firmly back in the machine Make sure that it is completely inserted into the machine Fan the stack of paper well to avoid Lift up
144. t want to change the default resolution 50 Changing One Touch and Speed Dial numbers You can change a One Touch or Speed Dial number that has already been stored The LCD will show the name or number and if the number has a scheduled job such as a delayed fax or a fax forwarding number it will display a message D Do one of the following E To change a stored One Touch number press Menu 2 3 1 Press the One Touch key number you want to change E To change a stored Speed Dial number press Menu 2 3 2 Enter the Speed Dial number you want to change then press OK oF Do one of the following m To change the stored data press 1 Go to step E To exit without making a change press Stop Exit Edit the number and name by the following the instruction When you are finished editing press OK E To edit the stored name or number press lt or gt to position the cursor under the character you want to change and press Clear Then enter the correct character a If you want to save a fax resolution along with the number do one of the following m To store the fax resolution press A or VY to select Std Fine S Fine or Photo Press OK E Press OK if you don t want to change the default resolution Press Stop Exit Dialling and storing numbers Deleting One Touch and Speed Dial numbers You can delete a One Touch or Speed Dial number that has already been stored The
145. te Unplug the interface cable before you choose Network OrAll Settings How to reset the machine Press Menu 0 7 Press Menu 0 6 for New Zealand Press Aor Y to choose the reset function you want to use Press OK Do one of the following m To reset the settings press 1 and go to step E To exit without making changes press 2 and go to step You will be asked to reboot the machine Do one of the following E To reboot the machine press 1 The machine will begin the reset E To exit without rebooting the machine press 2 Go to step Press Stop Exit KA Note You can also reset the Network settings by pressing Menu 7 0 Troubleshooting 151 On screen programming Your machine has been designed to be easy to use The LCD provides on screen programming using the menu keys We have created step by step on screen instructions to help you program your machine Simply follow the steps as they guide you through the menu selections and programming options How to access the menu mode D Press Menu 2 Choose an option E Press 1 for General Setup menu E Press 2 for Fax menu E Press 3 for Copy menu E Press 4 for Printer menu E Press 5 for USB Direct I F menu E Press 6 for Print Reports menu E Press 7 for Network menu E Press 8 for Machine Info menu E Press 9 for Service menu 1 E Press 0 for Initial Setup menu This will appear only when the LCD shows an error
146. the support flap 1 to prevent paper jams and misfeeds paper from sliding off the face down i N output tray or remove each page as soon as it comes out of the machine 12 Loading paper Loading paper in the Pull out the MP tray support and unfold the flap 1 multi purpose tray MP tray You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper Use this tray to print or copy on thick paper bond paper labels or envelopes For recommended paper to use see Paper capacity of the paper trays on page 23 Printing on plain paper bond paper labels or glossy paper from the MP tray D Open the MP tray and lower it gently 13 Chapter 2 Put paper in the MP tray and make sure 4 Lift up the support flap to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine m The paper stays under the maximum paper mark 1 E The top of paper edge is positioned between the arrows 2 m The side to be printed on must be face up with the leading edge top of the paper in first KA Note When you are using glossy paper put only one sheet at a time in the MP tray to avoid a paper jam 14 Loading paper Printing on envelopes and thick paper Lift up the support flap to prevent from the MP tray envelopes and thick sheets of paper from sliding off the face down output tray If the support flap
147. ther Product Registration Web Page Eose E To download and install Presto PageManager click Presto PageManager E To register your machine from the Brother Product Register Page http www brother com registration click On Line Registration E For the latest news and product support information http solutions brother com click Brother Solutions Center E To visit our website for original Brother Supplies http Awww brother com original click Supplies Information General information Chapter 1 Control panel overview MFC 9460CDN and MFC 9465CDN have the same keys The illustration is based on the MFC 9460CDN 1 2 3 4 5 Redial Hook Pause Resolution MFC 9468650CDN mo apga edd a Y Watoa dm hat a aa Fax niy Enlarge Options Reduce Quality C COPY Jo Direct Secure Cancel 13 12 11 10 1 One Touch keys 3 Error LED These 8 keys give you instant access to 16 previously stored numbers Shift Lets you access One Touch numbers 9 to 16 when held down Fax keys Hook Press before dialing if you want to make sure a fax machine will answer and then press Mono Start or Colour Start Also press this key after you pick up the handset of an external telephone during the F T ring fast double rings Redial Pause Redials the last number called It also inserts a pause when programming quick dial numbers or when dialling a number manually
148. tions e Unpack the drum unit just before you put it in the machine Exposure to direct sunlight or room light may damage the drum unit Routine maintenance a Hold the handle of the toner cartridge Make sure the green lock lever 1 is in and slide the toner cartridge into the new the release position as shown in the drum unit then slightly pull it toward you illustration until you hear it click into place Make sure that you match the toner cartridge colour to the same colour label on the drum unit Repeat this for all the toner cartridges Match the guide ends 2 of the drum unit to the gt marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever C Cyan M Magenta Y Yellow K Black 79 Turn the green lock lever 1 clockwise to the lock position A Close the front cover of the machine 80 Resetting the drum counter When you replace a drum unit with a new one you need to reset the drum counter by completing the following steps D Press Menu 8 4 Press A or to choose Drum Press OK Press 1 to reset the drum unit counter d Press Stop Exit Routine maintenance Replacing the belt unit D Make sure that the machine is turned CCC on Model name BU 300CL Press the front cover release button and A new belt unit can print approximately then open the front cover 50 000 A4 or Lette
149. to make a second call to the last number dialled you can save time by pressing Redial Pause and Mono Start or Colour Start Redial Pause only works if you dialled from the control panel Storing numbers You can set up your machine to do the following types of easy dialling One Touch Speed Dial and Groups for Broadcasting faxes You can also specify the default resolution for each One Touch and Speed Dial number When you dial a quick dial number the LCD shows the name if you stored it or the number A scan profile can also be stored along with the fax number If you lose electrical power the quick dial numbers stored in the memory will not be lost A scan profile is the resolution and other scan settings that you choose when you store a number Storing a pause Press Redial Pause to insert a 3 5 second pause between numbers You can press Redial Pause as many times as needed to increase the length of the pause Dialling and storing numbers Storing One Touch Dial numbers Your machine has 8 One Touch keys where you can store 16 fax or telephone numbers for automatic dialling To access numbers 9 to 16 hold down Shift as you press the One Touch key Shit amp D D Press the One Touch key where you want to store the number If a number is not stored there the LCD shows Register Now Press 1 to choose Yes Enter the telephone or fax number up to 20 characters Press OK Choose one of the f
150. tory settings are shown in Bold with an asterisk 155 een tevel revers tevel4 Options Descriptions Page 1 General Setup 5 Tray Use 3 Print Tray l Only Chooses the tray that Continued Continued Tray 2 Only WiL DR USEGOT Erini mode MP Only MP gt T1 gt T2 T1 gt T2 gt MP Tray 2 or T2 appears only if you installed the optional paper tray 6 LCD Contrast Oooo Adjusts the contrast See 1 of the LCD OO0g0 OOg00 Omg000 BOO00 7 Security 1 Function Lock Can restrict selected machine operation for up to 25 individual users and all other non authorized Public users 2 Setting Lock Stops unauthorized users from changing the machine s current settings 8 Document Scan 1 Glass ScanSize A4 Adjusts the scan area of the scanner glass to the size of the document Letter 2 File Size s Small You can set your own default settings of the data compression Large rate Middle Small Middle Large 3 Duplex Scan Long edge Chooses the duplex MFC 9465CDN Short edge scanmngionmal only 1 See Advanced User s Guide 2 See Software User s Guide GY The factory settings are shown in Bold with an asterisk 156 Menu and features twn fioa levels Options Descriptions Page _ 2 Fax 1 Setup Receive 1 Ring Delay 02 10 Sets the number of i fore th In Fax mode only 02 I oe ae machine answers in Example for Fax Only or Fax Tel Austral
151. trait Landscape Sets the paper size when printing directly from the USB flash memory drive Sets the media type when printing directly from the USB flash memory drive Sets the page style when printing multiple pages directly from the USB Flash memory drive Sets the page orientation when printing directly from the USB Flash memory drive Enables or disables the page collation when printing directly from the USB Flash memory drive 164 GY The factory settings are shown in Bold with an asterisk Menu and features evel freva fres options oeserptons Page 5 USB Direct I F 1 Direct Print 6 Print Quality Normal Continued Continued 7 PDF Option Document Document amp Markup Document amp Stamps 8 Index Print Simple Details UY The factory settings are shown in Bold with an asterisk 2 Scan to USB 1 Resolution Color 100 dpi Sets the resolution to send the scanned color 200 dpi gata to USB Flash Color 300 dpi memory drive Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B amp W 200 dpi B amp W 200x100 dpi a eee acca a lt il the scanned data 1 See Software User s Guide Software User s Guide Sets the print quality option when printing directly from the USB Flash memory drive Sets the PDF option whether to print comments Markup or stamps in the PDF file along with the text Sets the index print option simp
152. tridge Super High capacity toner cartridge Routine maintenance KA Note If you choose not to return your used consumable please discard used consumable items according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office Be sure to reseal the consumable items tightly so that the material inside does not spill We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended paper the life of consumable items and machine parts may be reduced The projected life of the toner cartridges is based on ISO IEC 19798 Frequency of replacement will vary depending on the complexity of printed pages percentage of coverage and type of media used Availability of toner cartridges differs from one country to another Visit the Brother Solutions Center at http solutions brother com or contact your local Brother office for further details 67 Replacing a Toner cartridge Model Name For the model name of toner cartridges see Replacing the consumable items on page 64 The Standard toner cartridges can print approximately 2 500 pages black or approximately 1 500 pages cyan magenta yellow 1 The High Yield toner cartridges can print approximately 3 500 pages cyan magenta yellow 1 The Super High Yield toner cartridges
153. ts Re Sere seung Mode Select Preferences File ControlCenter4 ile Type File size PDF pdf Small s File Name Date Number 0802201 1_xxxx pdF C Destination Folder C Documents and Settings User My Documents My Pictures Cc a Show Folder PreScan Resolution Brightness 300 x 300 dpi v SE Scan Type aan ae o 24bit Colour v Contrast Document Size EEEEEEEEPAIIIIIIIIIIIIIIII Aq 210 x 297 mm 8 3 x 11 7 in v J m C Manual multi page scan C Duplexttwo sided Scanning Long edge binding Short edge binding Choose PDF pdf from the File Type pull down list You can enter the file name you want to use for the document You can save the file to the default folder or choose your preferred folder by clicking the Browse button You can choose a scanning resolution from the Resolution pull down list You can choose the document size from the pull down list click ok 59 Chapter 11 Click File The machine starts the scanning process The folder where the scanned data is saved will open automatically Control Center 4 Nove gt LES Y l amp Configuration Choose from the Scan options Image OCR E mail or File By right clicking on a button you can configure the Settings advanced scan settings and set new defaults Ready 60 How to scan to a computer Cha
154. ts a prefix number that will always be added before the fax number every time you dial 6 Reset 1 Network Reset Restores all network ttings to fact for New Zealand Exit ries eam default 7 Reset 2 Address amp Fax Reset Restores all stored wees phone numbers and fax settings 3 All Settings Reset Restores all the 150 are machine settings to xi factory default See Advanced User s Guide for New Zealand 6 Dial Prefix 1 2 See Quick Setup Guide 3 See Network User s Guide 170 GY The factory settings are shown in Bold with an asterisk Menu and features Entering text When setting certain menu selections such as the Station ID you will need to type text characters The dial pad keys have letters printed on them The keys 0 and do not have printed letters because they are used for special characters Press the appropriate dial pad key the number of times shown in this reference table to access the character you want Press one two three four five Six seven eight nine Key time times times times times times times times times Oo OoON OO BWD N 4 wo Z eHqQ VU gt For menu selections that do not allow lower case character selection please use this reference table Press Key one time two times three times four times five times Inserting spaces To enter a space in a fax number press once between numbers To enter a space in a name press gt twice between
155. ty USB ports are not supported See Network LAN on page 187 and the Network User s Guide for detailed network specifications 182 Specifications Direct Print feature Compatibility PDF version 1 7 1 JPEG Exif JPEG PRN created by Brother printer driver TIFF scanned by all Brother MFC or DCP models PostScript 3 created by Brother BR Script 3 printer driver XPS version 1 0 Interface USB direct interface 1 PDF data including a JBIG2 image file a JPEG2000 image file or a transparency file is not supported 183 Computer requirements Minimum System Requirements and Supported PC Software Functions Computer Platform amp Processor Recommended Hard Disk Space Supported Operating System Minimum Speed RAM to install PC For For Software Drivers Applications Functions Windows Windows Intel Pentium 11 64 MB 256 MB 150 MB 500 MB Printing Operating 2000 or equivalent PC Fax 4 System Professional Scanning Windows 128 MB XP Home 2 Windows XP Professional Windows 64 bit Intel 64or 256 MB 512 MB XP AMD64 Professional supported CPU x64 Edition 8 Version Windows Intel Pentium 4 512MB 1GB 500 MB 1 2 GB Vista or equivalent 64 bit Intel 64 or AMD64 supported CPU Windows Intel Pentium 4 1 GB 1 GB 650 MB 76 or equivalent 32 bit 32 bit 64 bit Intel 64 or Z CB 2 GB supported CPU 184
156. umables e Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables 186 Specifications Network LAN KA Note For details about the full Network specifications see Network User s Guide LAN You can connect your machine to a network for Network Printing Network Scanning PC Fax Send PC Fax Receive Windows only and Remote Setup Also included is Brother BRAdmin Light Network Management software Wired Network APOP POP before SMTP SMTP AUTH SSL TLS IPPS HTTPS Security SMTP POP SNMP v3 802 1x EAP MD5 EAP FAST PEAP EAP TLS EAP TTLS Kerberos 1 See Computer requirements on page 184 2 BRAdmin Professional and Web BRAdmin are available as a download from http solutions brother com 187 Index A ADF automatic document feeder USING aSictessenseenceeeeeseateasent n ESD 27 Answering machine TAD CONNECTING ccecceeeceeeseeceeeceseeeeeaeees 43 Apple Macintosh See Software User s Guide Automatic fax receive es 34 easy receive 00 ec ccc cecceccceeceeeeeeeeeeeeeeees 36 Fax CLEC ogee sencsannncsieatvecetestsaeisceats 36 tax redial enaner n REER 48 B Belt unit replacing ou ce cecceccecceceeeceeceeeaeeeeeeeeeeees 81 C Cleaning COPONA WIVES 20 ccececeeeeecceeeeeceeeeeeeeeeneeees 99 drum unit oo cece cece ececeeeeeeeeeeeeeeeeeaees 103 laser scanner WINGOWS cccee cece eee 95 SCONE sonwattuianetonerbeac
157. unit and remove it from the machine 128 IMPORTANT e We recommend that you place the drum unit and the toner cartridges on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner e To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Ee i aa a an A T A 3 e Hold the green handles of the drum unit when you carry it DO NOT hold the side of the drum unit Troubleshooting Pull out the jammed paper slowly Make sure the green lock lever 1 is in the release position as shown in the illustration 129 Match the guide ends 2 of the drum Push the drum unit in until it stops unit to the gt marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever Turn the green lock lever 1 clockwise to the lock position Close the front cover of the machine KA Note If you turn off the machine while the LCD shows Jam Inside the machine will print incomplete data from your computer Before you turn on the machine delete the print spool job on your computer Plug the machine s power cord back into the electrical socket first and reconnect all cables and the telephone line cord Turn on the machine 130 Troubleshooting paper tray 1 Ne DO NOT touch the shaded parts
158. vailable in New Zealand Change Tone Pulse setting See the Quick Setup Guide Check all line cord connections Check that the machine is plugged in and switched on If an external phone is connected to the machine send a manual fax by pressing Hook or by lifting the handset of the external telephone and dialling the number Wait to hear the fax receiving tones before pressing Mono Start or Colour Start The machine does not answer Make sure the machine is in the correct receive mode for your setup See when called Receive Mode settings on page 35 Check for a dial tone If possible call your machine to hear it answer If there is still no answer check the telephone line cord connection If you do not hear ringing when you call your machine ask your telephone company to check the line 134 Troubleshooting Receiving Faxes Cannot receive a fax Make sure your machine has a dial tone by pressing the Hook key If you hear static or interference on your fax line please contact your local telephone company Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket of the machine If you subscribe to DSL or VoIP services please contact your service provider for connection instructions Make sure the machine is in the correct Receive Mode This is determined by the external devices and telephone subscriber services you have on the same line as the Brot
159. wers the call or an extension telephone Set the Distinctive Ring to ON Very important After you have set the Distinctive Ring feature to ON the receive mode is set to Manual automatically Your Distinctive Ring Number does not allow Voice Calls only Faxes You cannot change the receive mode to another mode while the Distinctive Ring is set to on amp Press Menu 2 0 2 2 Press A or to choose On Press OK 4 Press Stop Exit Distinctive Ring is now set to on Turning off Distinctive Ring amp p Press Menu 2 0 2 i Press A or to choose Off Press OK 4 Press Stop Exit KA Note If you turn off Distinctive Ring the machine will stay in Manual receive mode You will need to set the Receive Mode again See Choosing the receive mode on page 33 Telephone and external devices Telephone Service for New Zealand FaxAbility FaxAbility is a service offered by Telecom that allows you to have an additional number on one telephone line with its own distinctive ring pattern This way when you get an incoming call you can identify the number being called by its ring How Will the Fax Machine Treat All Other Numbers FaxAbility mode ensures that the machine will answer calls to the FaxAbility secondary number When a call comes in to your main number all the telephones will ring You can set an external answering device TAD to answer Calls on the other number s See the char
160. zes Supported Up to 297 0 mm Up to 215 9 mm Up to 2 0 kg How to load documents KA Note To use the scanner glass the ADF must be empty Gp Lift the document cover 28 Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass Close the document cover IMPORTANT If the document is a book or is thick do not Slam the cover or press on it How to send a fax The following steps show how to send a fax When you want to send a fax or change fax send or receive settings press the Ct _ Fax key to illuminate it in blue Ney AX FAX ga E The LCD shows Do one of the following to load your document E Place the document face up in the ADF See Using the automatic document feeder ADF on page 27 E Load your document face down on the scanner glass See Using the scanner glass on page 28 KA Note To send colour faxes with multiple pages use the ADF Sending a fax Set the scanner glass size fax resolution or contrast if you want to change them For more advanced fax sending operations and settings see Sending a fax in Chapter 3 of the Advanced User s Guide E Broadcast E Duplex Scan 2 sided fax layout MFC 9465CDN Delayed Fax Batch TX Real Time TX Polled TX Overseas Mode Fax Resolution Contrast Coverpg Setup Coverpage Setup E Coverpage Note

Brother MFC9465CDN User's Manual

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