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Blackberry P'9981 User's Manual

1. Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organisation might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your smartphone e f you re trying to save a media file on your media card delete old media files e n the camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e n the video camera options verify that the Video Format field is set to a smaller format Large videos use more storage space than smaller videos Related information Delete a message 65 Copy move rename or delete a file 119 Change the size of pictures that you take 138 Change the video size and format 135 I can t open media files Try the following action
2. Related information Change the language 29 Turn on or turn off audio and video shortcuts 124 41 User Guide PHONE How to Phone Phone at a glance Dial a number i Karla Tetzel Call log NS Phone 415195550167 Blake Smith NS Phone 15195550159 Tamara Moona Open the menu 15195550148 Check your voice mail Press and hold the 1 key Set up a speed dial number Press and hold a key Phone icons Volume Mute keys View your contacts or call log End a call Delete Speakerphone These icons appear at the top of the Home screen and in the Phone application WX Missed call NV Placed call Phone basics Find your phone number Do one of the following 42 wr Received call ao Voice mail message Phone User Guide Phone f your wireless service plan supports text messaging the first phone number in the list is the phone number that you use to send and receive text messages Related information About multiple phone numbers 52 My phone number appears as Unknown in the Phone application 58 Make a call 1 Doone of the following f your BlackBerry smartphone is unlocked press the key e If your smartphone is locked and you don t want to unlock it press the SJ key gt Place Call 2 Type a phone number or contact name 3 Press the key To end the call press the key Related information Add a pause or a wait to a phone number 175 Available voice commands 61 Turn on or tur
3. To delete a theme click the theme Click Delete Related information My display changed 206 Set the number of icons that appear on the Home screen 1 On the Home screen or in a folder click the Options icon 16 User Guide Quick Help 2 Click Accessibility 3 Change the Home Screen Grid Layout field 4 Press the BEJ key gt Save Change what happens when you type on the Home screen Depending on your typing input language you might not be able to use shortcut keys to open applications 1 On the Home screen press the EZB key gt Options To search your BlackBerry smartphone or the Internet when you type on the Home screen change the Launch by Typing field to Universal Search To open applications when you press shortcut keys change the Launch by Typing field to Application Shortcuts 2 Press the J key gt Save Add a message that appears when your smartphone is locked 1 On the Home screen or in a folder click the Options icon 2 Click Display Message on Lock Screen 3 Type the text that you want to appear on the screen when your smartphone is locked 4 Press the IZ key gt Save Feature availability The following items affect the availability of features on your BlackBerry smartphone The features discussed are meant as examples and are not inclusive of every feature that might or might not be available on your smartphone Smartphone model Features such as GPS the camera and video camera and
4. To ignore the suggestions keep typing Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online Visit www blackberry com go docs and search for the Typing Guide in your language 194 User Guide Typing Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognises the word when you check spelling Stop adding items to the custom dictionary automatically On the Home screen or in a folder click the Options icon Click Typing and Input Typing For a keyboard click Advanced Style Options Clear the Typing check box Change the Email field to Off Press the EZB key gt Save Ov Ov de co Io e Add change or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognises the word when you check spelling 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Custom Dictionary To add a word to the custom dictionary press the EJ key New Type a word or letter combination Press the key on the keyboard e To change a word in the custom dictionary press the ZZ key gt Edit Change the word Press the key on the keyboard To delete a word from the custom dictionary highlight the word Press the jj key gt Delete Wor
5. To see all your application icons on the navigation bar click All To hide an application icon highlight the icon Press the EJ key Hide Icon If the icon appears in other panels you can hide the icon in all panels or in the current panel only To show all hidden application icons press the Ea key gt Show All Icons e To stop hiding an application icon highlight the icon Press the Ea key gt Hide Icon A check mark should not appear beside the Hide Icon field Related information My display changed 206 Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the IZ key To move the application icon to a different location on the Home screen click Move Click the new location To move the application icon into an application folder click Move To Folder Click an application folder To move the application icon out of an application folder click Move To Folder Click Home or an application folder Change where apps that you download appear To find your downloaded apps more easily you can set them to appear in a certain folder including folders you create 1 On the Home screen press the EZ key gt Options 2 Change the Downloads Folder field 3 Press the EJ key gt Save Change themes 1 On the Home screen or in a folder click the Options icon 2 Click Display Screen Display 3 In the Theme section click a theme 4 Click Activate
6. e The attachment information might not be available on the BlackBerry Enterprise Server e Your administrator might have set options to prevent you from opening attachments in encrypted messages e You might have received the message from an email account that doesn t support attachments in encrypted messages e The message might have been encrypted with an algorithm that isn t supported e f you are using the PGP Support Package for BlackBerry smartphones you can t open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption When you send or receive IBM Lotus Notes native encrypted messages you might be prompted to type your IBM Lotus Notes ID password Before you can send or receive IBM Lotus Notes native encrypted messages you or your administrator might need to import your IBM Lotus Notes ID file using Lotus iNotes previously known as IBM Lotus Domino Web Access Your computer must be running IBM Lotus Notes 7 0 or later with an email account on an IBM Lotus Domino server 7 0 or later 108 User Guide Message
7. 2 Press the IZ key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the EEJ key gt Save Related information Some messages no longer appear on my smartphone 84 Open a new message automatically when you remove your smartphone from your holster 1 On the Home screen click the Messages icon 2 Press the ZZ key gt Options gt Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the EJ key gt Save Turn off the prompt that appears before you delete a message 1 On the Home screen click the Messages icon 2 Press the IZ key gt Options gt Message Display and Actions 3 Clear the Confirm Delete check box 4 Press the EEJ key gt Save On the Home screen click the Messages icon Press the EZ key gt Options gt Message Display and Actions To hide the new message indicator clear the Display New Message Indicator check box To hide the unread message indicator change the Display Message Count field to None 3 Press the EJ key gt Save Hide the new or unread message indicator 1 2 Turn off the prompt that appears when you mark messages as read 1 On the Home screen click the Messages icon 2 Press the IZ key gt Options gt Message Display and Actions 3 Clear the Confirm Mark Prior Read check box 4 Press the EEJ key gt Save 67 User Guide Email How to Email
8. 3 Press the IZ key gt Save 272 User Guide Security Delete sensitive application data from the temporary smartphone memory 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Memory Cleaning 3 To delete sensitive data for all applications in the Memory to clean section click Clean Create a shortcut for the memory cleaning application 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Memory Cleaning 3 Select the Place Memory Cleaner Shortcut on Home Screen checkbox 4 Press the IZ key gt Save The Memory Cleaner icon appears on the Home screen or in the Applications folder Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject If your email account uses a BlackBerry Enterprise Server that supports this feature you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator The certificate authority signs the certificate to verify that it can be trusted Depending on your organisation enrolment for a certificate might be required and might also occur automatically Certificate basics Download a certificate from an LDAP enabled server or DSML enabled server On the Home screen or in a folder click the Options icon Click Security Advanced
9. Click Change Sounds and Alerts gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ringtone and alert information for calls and messages Press the J key gt Save DOO Gras eer Io To delete a contact alert highlight the contact alert that you want to delete Press the s key gt Delete TTY support Depending on your wireless service provider this feature might not be supported About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your smartphone is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your smartphone To get an adapter accessory that Research In Motion has approved for use with your smartphone visit www shopblackberry com 308 User Guide Accessibility options Turn on or turn off TTY support 1 From the Home screen press the key 2 Press the BHJ key gt Options gt TTY 3 Change the TTY field 4 Press the IZ key gt Save ATTY indicator appears in the connections area at the top of the Home screen Related information About TTY support 55 Pho
10. Press the IZ key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Confirm External Image Download check box Press the J key gt Save OP E Stop displaying recent contacts in email address fields By default when you type the first few characters of a contact name or an email address in a To Cc or Bcc field your BlackBerry smartphone displays the email addresses of recent contacts who are not in your contact list 1 Onthe Home screen click the Messages icon 2 Press the IZ key gt Options gt Message Display and Actions 3 Clear the Show Recent Contacts When Composing Email check box 4 Press the EJ key gt Save 80 User Guide Messages Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator you can add a Google Mail account also known as a Gmail account to your BlackBerry smartphone Similar to the Google Mail web application that you can use on your computer related messages are grouped into a single conversation To help organise your message inbox you can create and apply your own custom labels report spam archive messages and add stars to important email messages For more information about Google Mail visit www googlemail com Add or remove a Google Mail star You can mark an important Google Mail message or conversation with a star 1 On the Home screen click
11. 5 Select the check box beside a certificate 6 Click OK 7 Enter your key store password 8 Click OK Lock your smartphone when you remove your smart card from your smart card reader 1 On the Home screen or in a folder click the Options icon 2 Click Security Password 3 If necessary change the Authentication Type field to Smart Card 4 Select the Lock On Card Removal check box 5 Press the jj key gt Save Related information can t unlock my smartphone using my smart card 298 About smart password entry If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric you might be able to use smart password entry in some password fields When smart password entry is turned on your smartphone is designed to remember the format of a password that you type in a password field When you type the password again your smartphone applies a smart password filter to the password field If the password is numeric a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers If the password is alphanumeric an ABC indicator appears beside the password field To use smart password entry advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your smartphone Turn off smart password entry To perform this task you must be using a smart card and a password to unlock your Blac
12. 6 Doone of the following To capitalise the entry exactly as you typed it change the Using field to Specified Case To capitalise the entry according to the context change the Using field to SmartCase 7 In the Language field change the language 8 Press the jj key gt Save Or Ee GIN gt Change or delete a word substitution entry 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Word Substitution 3 Highlight a word substitution entry 4 Press the SEJ key To change the word substitution entry click Edit Change the entry Press the L3 key Save To delete the word substitution entry click Delete Spelling checker You can check spelling if your input language is set to Afrikaans Arabic Catalan Croatian Czech Danish Dutch English French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish or Turkish 196 User Guide Typing Stop displaying spelling suggestions in the list that appears when you type By default if you start typing a letter combination that your BlackBerry smartphone does not recognise spelling suggestions when available appear in bold in the list that appears when you type On the Home screen or in a folder click the Options icon Click Typing and Language gt Typing For a keyboard click Advanced Style Options Clear the Spelling check box Press the SJ key gt Save O
13. For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your smartphone 145 User Guide Media e f you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e Inthe video camera options verify that the Video Format field is set to a smaller format Large videos use more storage space than smaller videos Related information Delete a message 65 Copy move rename or delete a file 119 Change the size of pictures that you take 138 Change the video size and format 135 I can t open media files Try the following actions e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software e f you encrypted the media files on
14. QCP WAV MID Media Audio file formats Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 FLAC FLAC Ogg Vorbis AAC LC AAC eAAC AMR NB QCELP EVRC PCM G711 U A GSM 610 Wave Synthesiser For information about media file extensions and media file formats for your smartphone visit www blackberry com docs smartphones and click Smartphones BlackBerry Smartphones Supported Media Music How to Music Shuffle or repeat songs 1 On the Home screen click the Media icon gt Music icon 2 Doone of the following To shuffle and play all of your songs click Shuffle Songs To shuffle all the songs by an artist or in an album genre or playlist find and highlight one of these categories Press the EZ key gt Shuffle To repeat the song playlist album or artist that is currently playing press the EJ key Repeat Current Song Playlist Album or All Songs 128 User Guide Media To stop shuffling songs press the IZ key gt Shuffle To stop repeating songs press the ZZ key gt Repeat gt Off Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry device memory or media card You create an automatic playlist by specifying criteria for artists albums or genres of music The songs that meet all of the criteria are automatically added to the playlist 1 On the Home screen click the
15. Voice command Description Check network Say this voice command to check the wireless network that your smartphone is connected to Check battery Say this voice command to check the battery power level Repeat Say this voice command to have the last voice prompt repeated to you Cancel Say this voice command to close the voice dialling application Typing accessibility options Change or delete a Word Substitution entry 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Word Substitution 3 Highlight a Word Substitution entry 4 Press the EB key To change the Word Substitution entry click Edit Change the entry Press the Jj key gt Save To delete the Word Substitution entry click Delete Type text using the predictive input method When you are typing text do any of the following To select the highlighted suggestion and start typing a new word press the key on the keyboard To select the highlighted suggestion and continue typing click the word To ignore the suggestions keep typing Change your typing style You can change how your BlackBerry smartphone recognises what you type by selecting a typing style 1 Onthe Home screen or in a folder click the Options icon 2 Click Typing and Language Typing 3 Fora keyboard do one of the following e To turn off all typing assistance change the Style field to Direct To set your smartphone to suggest wo
16. Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven t sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your smartphone tries to use the message classification that was used for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Default Classification field 4 Press the IZ key gt Save Change the size of PGP indicators in messages 1 On the Home screen or in a folder click the Options icon 113 User Guide Messages 2 Click Security PGP 3 Change the Message Viewer Icons field 4 Press the IZ key gt Save Change the encryption algorithms for PGP protected messages If a message has multiple recipients your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Select the check box beside one or more encryption algorithms 4 Press the IZ key gt Save Turn off the prompt that appears before a PGP protected message is truncated 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Change the Truncation Mode field to Send Anyway or More All And Sen
17. 119 Receive only the first section of long email messages 78 Change the size of pictures that you take 138 View the amount of available storage space on your smartphone 254 Set how long your smartphone stores messages 67 Stop storing messages sent from your computer on your smartphone 78 Stop storing messages sent from your smartphone on your computer 78 Change how long your smartphone stores calendar entries 171 Keep an application running in the background and switch to another application 216 The application storage on my smartphone is low 257 Tips Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised such as avoiding leaving your smartphone unattended Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Set a smartphone password Onthe Home screen or in a folder click the Options icon Click Security Password 27 User Guide Encrypt contacts and files Back up your smartphone data to your computer Back up your smartphone data to a media card Related information Set a smartphone password 266 Turn on encryption 255 Personalise Top 10 Quick Help Onthe Hom
18. 6 Press the EZB key gt Close Change the order of preferred networks To perform this task your BlackBerry smartphone must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported Your smartphone connects to networks based on the order that they appear in the preferred network list 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections Mobile Network Press the J key gt My Preferred Network List Highlight a wireless network Press the J key gt Move Click the new location Press the SJ key gt Close on uds e Change the connection speed for the wireless network A faster connection speed requires more battery power Depending on your wireless service provider you might not be able to change the connection speed for the wireless network On the Home screen click the Manage Connections icon Click Networks and Connections Mobile Network Change the Network Mode field 4 Press the IZ key gt Close ons Related information can t connect to the mobile network 230 Turn on flashing LED notification for wireless coverage 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Select the LED Coverage Indicator check box 4 Press the IZ key gt Save When your BlackBerry smartphone is connected to the wi
19. Advanced System Settings gt Default Services 3 Change the Default Encoding field e To try to use the default signing and encryption option for outgoing messages set the Outgoing Message Encoding Suggestion field to Use Default Encoding e To use the signing and encryption option based on the message history set the Outgoing Message Encoding Suggestion field to Use Message History 4 Press the IZ key gt Save Related information Some signing and encryption options aren t available on my smartphone 108 About message classifications If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder Change the default message classification To perform this task your work email account must use a BlackBerry Enterp
20. Clear the Save Copy In Sent Folder check box Press the J key gt Save On pe ON Email options Add or change your signature Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Messages icon 2 Press the EZB key gt Options e Fora work email account click Email Preferences If the Message Services field appears change this field to the appropriate email account If the Use Auto Signature check box is not selected select it In the field that appears place your cursor Fora personal email account click Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the IZ key gt Save Your signature is added to your email after you send it Receive only the first section of long email messages 1 Onthe Home screen click the Messages icon 2 Press the IZ key gt Options gt Message Display and Actions 78 User Guide Messages 3 Clear the Auto More check box 4 Press the IZ key gt Save To download more of an email press the Jj key gt More or More All View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs including missed calls in the Messages application 1 From the Home screen press the key 2 Press the ZZ key gt Options gt Call Logs and Lists To show recent and missed calls in the Messages application select the All Calls option e To hide cal
21. Composing and sending email Send an email 1 On the Home screen click the Messages icon 2 Press the EZB key gt Compose Email 3 In the To field type an email address or a contact name 4 Type a message Press the IZ key gt Sena 9 e Related information Search for a contact 176 Personal distribution lists 180 can t send messages 32 Attach a file to an email 68 Attach a file to an email Messages To attach a file that is saved on your organisation s network your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you are composing an email press the EZ key gt Attach gt File To attach a file that is saved on your BlackBerry smartphone or media card find and click the file To attach a file that is saved on your organisation s network press the EJ key Go To Find and click the file If necessary type the credentials that you use to connect to your organisation s network Change the email address that you use to send messages or meeting invitations 1 Onthe Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Messaging CMIME field or the Calendar CICAL field 4 Press the ij key gt Save 68 User Guide Messages Delete the disclaimer from an email If your email account uses a BlackBerry Enterprise Server tha
22. How to Screen or 203 Mice oia Ie Besieiz Eolo 206 icum nfoj sro 207 How to GPS technology 207 Troubleshootirig GPS technology turi aine erento iai te inh hd Cice ER edge soe dedu teta Ed c p doa pleb Sr abge apa Edda 208 lema 209 How to Maps 209 Mies e eium 213 Le s fed dr ava DEVICES ES To NIST RR 221 How to BlackBerry Device SOfEWALle oco tede dre dioe Eee oe cesi treat dedi ne acces aaa cota EE bed ede Gade 221 Troubleshooting BlackBerry Device SoftWare reti tiia reri rao HERO FIR EUR CERA REGEA HE NEAR FARMXERIREXRESEPAREL E RELRAEEFARMR ERR ERIS ERdgE 223 Manage GOnMECHONS AE T EEE TA T EE E sdsdesabcbasphsssoidapetintsbdengnataaesdacansdnss 224 Mobile networkers D EE 224 ee gnto le GY ETETETT E T T 231 EOE inele nlro NAE T T E T E T E T A A E E EE E TE 240 How to Bluetooth technology sseni a a Ea Er r EON N 240 Troubleshooting Bl etoothiteckinology 5 tar rrt rti EI EErEE ERE EEEE RERA eR ERIERE EE MER MASEORREE EEEE SESTA EnS 247 SIMANtACCESSOMSS e 249 About the Smart Accessories a
23. Press the ij key gt Options gt Email Reconciliation 3 If the Message Services field appears set this field to the appropriate email account 4 Change the Delete On field to Mailbox amp Handheld 5 Press the SJ key gt Save It takes a short period of time for email to be deleted over the wireless network 72 User Guide Messages Related information Delete a message 65 Empty the deleted items folder on your computer from your smartphone To perform this task your work email account must use a BlackBerry 9 Enterprise Server that supports this feature For more information contact your administrator 1 Onthe Home screen click the Messages icon 2 Press the J key gt Options gt Email Reconciliation 3 If the Message Services field appears set this field to the appropriate email account 4 Press the EZB key gt Purge Deleted Items About synchronisation conflicts A synchronisation conflict occurs when you change the same email or organiser data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronise your organiser data using wireless data synchronisation the organiser data on your computer takes precedence over the organiser data on you
24. Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronisation 174 Synchronise organiser data over the wireless network 166 Manage data synchronisation conflicts You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data synchronisation changing conflict resolution options and synchronising organiser data using the synchronisation tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organiser data synchronisation see the Help in the BlackBerry Desktop Software About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry smartphone but only one category synchronises with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you
25. Status gt Last Call or Total Calls gt Clear Timer 3 Press the EJ key gt Save Turn on hearing aid mode 1 From the Home screen press the key 2 Press the EJ key gt Options gt Hearing Aid Mode 3 Change the Mode Enabled field to Telecoil 4 Press the jj key gt Save The H T telecoil indicator appears at the top of the Home screen Related information About hearing aid mode 0 About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your smartphone is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your smartphone To get an adapter accessory that Research In Motion has approved for use with your smartphone visit www shopblackberry com Turn on or turn off TTY support 1 From the Home screen press the key 2 Press the BHJ key gt Options gt TTY 3 Change the TTY field 4 Press the IZ key gt Save ATTY indicator appears in the connections area at the top of the Home screen Related information About TTY support 55 Phone options 53 55 User Guide Phone Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider the method for chan
26. View Result gt Downgrade e To downgrade to an earlier software version scroll to a software version that the icon appears beside Click Perform Downgrade Follow the instructions on the screen 222 User Guide BlackBerry Device Software Find your smartphone model number and version of the BlackBerry Device Software Do one of the following On the Home screen or in a folder click the Options icon Click Device About Device Versions e f supported by your input language in a message or memo type myver followed by a space Troubleshooting BlackBerry Device Software I can t update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets you might not be able to update your BlackBerry Device Software over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to a wireless network e Verify that you re not roaming outside of your wireless service provider s wireless coverage area Depending on your wireless service provider you might not be able to update your BlackBerry Device Software when roaming For more information contact your wireless service provider Try to update your BlackBerry Device Software over the wireless network at a later time Depending on your wireless service provider you might not be able to update your BlackBerry Device Software at certain times of the day wh
27. View a hidden file or folder You can view files or folders that you hid On the Home screen click the folder that contains the file or folder that you hid Press the EJ key gt Explore Browse to the folder that contains the file or folder that you hid 4 Press the EZ key gt Show Hidden go E Related information Hide a file or folder 119 Open a password protected pdf file To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a pdf file when the Password protected document message appears press the key Press the Zl key gt Enter Password Type the password Press the key on the keyboard Press the ES key Open Attachment or Download Attachment Yes Qv m Go I9 View tracked changes in a document In a document press the Ej key gt Show Changes To hide tracked changes press the EZ key gt Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents In a document press the Zl key gt Table of Contents To move to a specific heading click a heading Click Jump Move around a spreadsheet In a spreadsheet press the IZ key To move to a specific cell click Go to Cell Type the cell co ordinates Press the key on the keyboard To
28. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialling 3 Setthe Choice Lists field to Always Off 4 Press the EJ key gt Save Troubleshooting Voice commands can t make calls using a voice command Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network f you re using a Bluetooth enabled device such as a hands free car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone Verify that the language that you use to say voice commands is the same as the voice dialling language that you have set in the language options Certain languages might not be supported Related information Bluetooth technology 240 Change the language for voice commands 61 My smartphone doesn t recognise names or numbers in voice commands Try the following actions e Say the first name and the last name of your contact Improve voice recognition of numbers 62 User Guide MESSAGES How to Messages Messages at a glance Open a pop up menu Touch and hold a message to open a pop up menu of common actions Send an email uu Flag for Follow Up Delete Compose AIN Steph
29. click the Options icon Click Device Advanced System Settings Host Routing Table Press the jj key gt Register Now Generate an encryption key Verify that data service is turned on Resend the message User Guide Quick Help Related information Generate an encryption key 271 Wireless coverage indicators 229 Change or delete a contact 176 Turn on or turn off a network connection 224 Turn on or turn off data service or set roaming options 226 Options for email filters 70 Resend a message 64 Resend a message 64 forget my smartphone password If you forget your BlackBerry smartphone password it can t be recovered If your smartphone uses a BlackBerry Enterprise Server your administrator might be able to reset your password without deleting your smartphone data Otherwise the only way you can reset your password without knowing your current password is to delete all your smartphone data You can do this by exceeding the number of allowed password attempts If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets when you delete your smartphone data you might also delete the data on your media card For more information contact your administrator Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to r
30. e f you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e Inthe video camera options verify that the Video Format field is set to a smaller format Large videos use more storage space than smaller videos Related information Delete a message 65 Copy move rename or delete a file 119 Change the size of pictures that you take 138 Change the video size and format 135 I can t open media files Try the following actions e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Related
31. gt Save Block text messages 1 On the Home screen click the Text Messages icon 2 Press the IZ key gt Options 3 Inthe MMS section in the Message Filtering section select the Reject Anonymous Messages check box or Reject Advertisements check box 4 Press the IZ key gt Save Turn off Word Substitution for text messages 1 On the Home screen click the Text Messages icon 90 User Guide Messages 2 Press the IZ key gt Options 3 Inthe SMS Text section select the Disable Word Substitution check box 4 Press the IZ key gt Save Set how long your service centre attempts to send text messages If you send a text message and it cannot be delivered immediately your service centre tries to send the text message for the number of times that is set in the Retries field Depending on your wireless service provider this option might not appear 1 On the Home screen click the Text Messages icon 2 Press the EJ key gt Options 3 In the SMS Text section change the Retries field 4 Press the IZ key gt Save Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network this feature might not be supported 1 Onthe Home screen click the Text Messages icon 2 Press the IZ key gt Options 3 In the SMS Text section do one of the following e To use only one network type to send text messages change the Network To Send Over field to Circuit Switched o
32. smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organisation might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices 135 User Guide Media The flash dims or turns off If the camera has a flash and the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your smartphone e f you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e Inthe video camera options verify that the Video Form
33. when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility 3 Change the Event Sounds option 307 User Guide Accessibility options 4 Press the IZ key gt Save Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone you can set your smartphone to answer calls automatically after 5 seconds 1 From the Home screen press the key 2 Press the EZB key gt Options gt In call Settings e To answer calls automatically after 5 seconds change the Auto Answer Calls field to After 5s Bluetooth Headset Only e To stop answering calls automatically after 5 seconds change the Auto Answer Calls field to Never 3 Press the EJ key gt Save Add or delete a contact alert You can create contact alerts that allow you to customise ringtones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ringtone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ringtone or alert you can select the All Alerts Off profile 1 On the Home screen click your Sound and Alert Profiles icon
34. wireless access point at your home work or in a hotspot area Your smartphone uses the Wi Fi network instead of the mobile network to visit webpages send and receive email messages and so on When you connect to the Internet with a Wi Fi network you might avoid data charges that are associated with using your mobile network and in many cases the connection speed is faster Hotspots are available in many public places such as libraries airports hotels coffee shops and so on Some hotspots are free to use while others require payment Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot If you do not have an application on your smartphone you might have to set up your own account online and log in manually If you have an access point or router that supports Wi Fi Protected Setup you can connect to it using Wi Fi Protected Setup When you connect to a Wi Fi network your smartphone saves the connection information so that the next time that you are within range of that network your smartphone connects to it automatically Connect to a Wi Fi network 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Wi Fi Network 3 If you want to connect to a public hotspot or to a Wi Fi network that does not require authentication select the Show Open networks only check box 4 Click the Wi Fi network that you
35. your smartphone compresses smartphone data before encrypting it About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates your smartphone password or both If you encrypt the files using an encryption key that your smartphone generates you can only access the files on your media card when the media card is inserted in your smartphone If you encrypt the files using your smartphone password you can access the files on your media card in any smartphone that you insert your media card into as long as you know the password for the smartphone Turn on encryption To encrypt data on your BlackBerry smartphone you must set a password for your smartphone Depending on the amount of storage space available you might not be able to encrypt files on your smartphone or on your media card 255 User Guide Storage space and media cards You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your smartphone is locked the encrypted contact information doesn t appear on the screen Bp mw 5 Click Security Encryption do one of the following On the Home screen or in a folder click the Options icon To encrypt data and fi
36. Audio field or Enhance Headset Call Audio field 4 Press the IZ key gt Save Speed dial Set up speed dial for a contact From the Home screen press the key Press the J key gt View gt Speed Dial List In the Speed Dial Numbers list click an unassigned key Click a contact If necessary click a phone number for the contact Oi eo mc Change the contact that is assigned to a speed dial key 1 From the Home screen press the key 2 Press the IZ key gt View gt Speed Dial List 3 Highlight a contact or phone number 4 Press the BM key 46 User Guide Phone To change the contact that is assigned to a speed dial key click Edit Click a new contact To assign the contact to a different speed dial key click Move In the Speed Dial Numbers list click a new speed dial key To delete the contact from the Speed Dial Numbers list click Delete Call waiting call forwarding and call blocking Turn on or turn off call waiting To perform this task your wireless service provider must set up your SIM card or BlackBerry smartphone for this service 1 From the Home screen press the key 2 Press the IZ key gt Options gt Call Waiting 3 Select or clear the Enabled check box 4 Press the jj key gt Save About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone You might not be
37. Caching check box 4 Press the IZ key gt Save Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password VPN settings Depending on the options that your administrator has set for you this feature might not be supported About VPN profiles A VPN profile contains the information that you require to log in to your organisation s network over VPN Depending on your organisation you might have more than one VPN profile on your BlackBerry smartphone For more information about VPN profiles contact your administrator Log in to a VPN e To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e f you use a software token to log in to a VPN the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct On the Home screen or in a folder click the Options icon Click Security Advanced Security Settings VPN 3 To connect to your organisation s network click Log in m Change the user name and password for a VPN profile 1 On the Home screen or in a folder click the Options icon Click Security Advanced Security Settings VPN Highlight a VPN profile Press the Il key gt Edit In the User name field type a new user name o ON 292 User Guide Security 6 In the Passwor
38. Calendar CALENDAR How to Calendar Synchronising calendar About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognise fields in a contact calendar entry or email account some data or email can t be synchronised or reconciled If wireless data synchronisation isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronise your organiser data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is
39. Connections Bluetooth Connections Highlight a Bluetooth enabled device Press the IE gt Devices Properties Clear the Encryption check box Press the Jj key gt Save Related information Make your smartphone discoverable 243 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimise the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes 34 User Guide Quick Help Related information Change the amount of time before the media player screen closes 125 35 User Guide Tips and shortcuts TIPS AND SHORTCUTS Depending on the typing input language that you are using some shortcuts might not be available Tips Doing things quickly For full instructions click the links under Related information at the bottom Access popular options such as setting the alarm viewing notifications and turning on or turning off network connections See all the apps and folders on the Home screen or minimise the panel and view the wallpaper Switch to another app Open an app with a convenience key Use pop up menus Switch to the Favourites Media Downloads and Frequent panels Add an app to the Favourites panel Change options for the home screen such as the wallpaper Related information Highlight and click
40. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organisation s network you can preview files from your organisation s network and save the files to your smartphone or attach them directly to email messages without downloading them You can use the Files application to view a list of all the files that are saved on your smartphone You can also rename move and delete files on your organisation s network from your smartphone To change attachments or files that you download you can use third party editing applications such as Documents To Go that are designed for use on BlackBerry smartphones Related information Search for a file that is saved on your smartphone 117 Search for a file that is saved on your organisation s network 117 Open and save an attachment To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the E key 2 Click an attachment 3 Click Documents To Go or Basic Viewer 4 f you receive a notification that the file is large do one of the following Click Continue to open the document Click Cancel to return to the email message 5 Select a location 6 Click Save or Cancel Related information can t turn on cell br
41. J key gt Options gt Calendar Display and Actions Select the Show Tasks check box Press the SJ key gt Save PONS Synchronising tasks and memos About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognise fields in a contact calendar entry or email account some data or email can t be synchronised or reconciled If wireless data synchronisation isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronise your organiser data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back
42. Manage Connections icon 2 Click Networks and Connections Mobile Network 3 Do one of the following e To turn on or turn off data service change the Data Services field To turn on or turn off data service when roaming change the While Roaming field Toreceive a prompt that allows you to turn on or turn off data service when roaming change the While Roaming field to Prompt 4 Press the EZB key gt Close Related information can t connect to the mobile network 230 Data service unavailable 230 226 User Guide Manage Connections Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are travelling You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list When you travel your smartphone scans for the wireless networks on this list first If no wireless network on the list is available your smartphone is designed to connect to another available wireless network automatically Note Extra fees usually apply when you roam For more information about roaming fees contact your wireless Service provider Add a wireless network to the
43. Messages Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak Indicator Description e The message is strongly encrypted a The message is weakly encrypted Check the status of a certificate or certificate chain If a certificate is included in a received message or is already stored in the key store on your BlackBerry device you can check the status of the sender s certificate or you can check the status of the sender s certificate and all other certificates in the certificate chain 1 In a message highlight a digital signature indicator 2 Press the Menu key 3 Click Check Sender s Certificate or Check Sender s Cert Chain S MIME protected message options Change your signing or encryption certificate Your BlackBerry smartphone uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security S MIME 3 In the Signing section or the Encryption section change the Certificate field 4 Press the BJ key gt Save Related information Some signing and encryption options aren t available on my smartphone 108 Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click the Options icon 2 Click
44. Re Pict Application Screen Switch Show Home au Karla Tetzel RE Pictures tool bar Use the pop up menu to delete compose or forward messages Full Menu and more On the Home screen click the Messages icon Press the GM key gt Type a message Press the GB key gt Related information Search for a contact 176 Personal distribution lists can t send messages 32 1 2 3 In the To field type an email address or a contact name 4 5 Compose Email Send 180 Attach a file to an email 68 Send a text message The number of recipients that you can send a text message to depends on your wireless service provider 1 Onthe Home screen click the Text Messages icon 2 Press the SJ key gt Compose Text Message See navigation options Tap the Date bar Open a message Tap a mesasge or click the trackpad Messages 63 User Guide Messages 3 In the To field do one of the following Type a contact name Press the key gt Choose Contact Click a contact Type a phone number that can receive text messages including the country code and area code For languages with non Latin characters press the Alt key to type numbers Press the key on the keyboard f your BlackBerry smartphone is connected to a CDMA network you can type an email address 4 Type a message 5 Press the key on the keyboard Related information Personal distribution lists 180 can t send messag
45. Save 295 User Guide Security Interaction permissions for third party applications Permission Cross Application Communication Device Settings Media Application Management Themes Input Simulation Browser Filtering Recording Security Timer Reset Display Information While Locked Related information Description Specify whether third party applications can communicate and share data with other applications on your BlackBerry smartphone Specify whether third party applications can turn on or turn off your smartphone or change smartphone options such as display options Specify whether third party applications can access media files on your smartphone Specify whether third party applications can add or delete application modules or access module information such as an application name or version Specify whether your smartphone can use third party applications as a source for customised themes Specify whether third party applications can simulate actions such as pressing a key on your smartphone Specify whether third party applications can register browser filters with the browser on your smartphone to add change or delete website content before it appears in your browser Specify whether third party applications can take screen shots of your smartphone screen or use other applications on your smartphone to take pictures or recordings Specify whether third party applications can reset th
46. Show hide or find an application icon Depending on your theme you might not be able to hide some application icons On the Home screen or in a folder do any of the following To see all your application icons on the navigation bar click All To hide an application icon highlight the icon Press the E key Hide Icon If the icon appears in other panels you can hide the icon in all panels or in the current panel only To show all hidden application icons press the EJ key Show All Icons To stop hiding an application icon highlight the icon Press the EJ key Hide Icon A check mark should not appear beside the Hide Icon field Related information My display changed 206 Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the BJ key To move the application icon to a different location on the Home screen click Move Click the new location To move the application icon into an application folder click Move To Folder Click an application folder To move the application icon out of an application folder click Move To Folder Click Home or an application folder Change where apps that you download appear To find your downloaded apps more easily you can set them to appear in a certain folder including folders you create 1 On the Home screen press the EEJ key gt Options 2 Change the Downloads Folder field 204 User Guide Screen displ
47. Style gt Group by Subject or Single Messages Hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application You can also set a separate icon to appear on the Home screen for text messages Depending on your theme a separate icon might already appear by default 1 On the Home screen click the Messages icon 2 Press the EZB key gt Options gt Inbox Management e To hide messages from specific email accounts in the Email Accounts section clear the check box beside one or more email accounts e To hide text messages in the Other Message Types section clear the Text Messages check box 3 Press the IZ key gt Save Change how a message inbox displays messages 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions e To change the order of the subject line and sender change the Display Order field To change how messages are separated change the Separators field To change how many messages can fit on the screen change the Display Message Header On field 3 Press the J key gt Save 75 User Guide Messages Use colour to differentiate work messages from other messages To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in a folder click the
48. When you close the camera the scene mode is saved Change the size of pictures that you take The larger the picture is the more storage space the picture requires 1 On the Home screen click the Camera icon 2 Press the key gt Options 3 Change the Image Size field 4 Press the IZ key gt Save Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture 1 On the Home screen click the Camera icon 2 Click the geotag icon at the bottom of the screen The geotag information can be viewed in the properties or name of the picture file Turn off digital zoom for the camera 1 On the Home screen click the Camera icon 2 Press the key gt Options 3 Clear the Digital Zoom check box 4 Press the EJ key gt Save Reduce blurriness in the pictures that you take The image stabilisation option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture 1 On the Home screen click the Camera icon 2 Press the J key gt Options 3 Select the Image Stabilisation check box 4 Press the IZ key gt Save 138 User Guide Media Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it or turn off that option so that you can take another picture straight away 1 On the Home screen click the Camera icon 2 Pres
49. allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information About synchronisation conflicts 73 Synchronise organiser data over the wireless network 166 306 User Guide Accessibility options ACCESSIBILITY OF TIONS How to Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions On the Home screen click the Media icon Press the EJ key gt Media Options Select the Display Closed Captions check box If necessary change the Appearance field Position field and Font Scale field Press the EZB key gt Save Ove ONS Change the display font 1 Onthe Home screen or in a folder click the Options icon 2 Click Display Screen Display 3 Change the font fields 4 Press the IZ key gt Save Use greyscale or reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility To use greyscale for the screen display change the Colour Contrast field to Greyscale To use reverse contrast for the screen display change the Colour Contrast field to Reverse Contrast 3 Press the BEJ key gt Save Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone
50. and receive a contact card using Bluetooth technology 243 Picture enhancements When you rotate pictures in JPEG and PNG formats the pictures are saved automatically in the rotated view Sort pictures from either newest to oldest or oldest to newest to see a slide show in the order that pictures were taken You can now view pictures in a slide show using transitions such a sliding zooming and panning For more information see Change your slide show options 142 About the BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services After you create a BlackBerry ID you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID With BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones When you set up your BlackBerry smartphone you might be required to create a BlackBerry ID You can also create a BlackBerry ID from within an app that uses BlackBerry ID or by visiting www blackberry com blackberryid Some services and apps that support BlackBerry ID require you to re enter your login information after a certain amount of time has passed if you are not actively using the app You might also be required to re enter your BlackBerry ID login information if you change any of your BlackBerry ID information if you delete all the data on your smartphone
51. application that you assigned to the key 200 User Guide Language LANGUAGE How to Language About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language For example you might use your BlackBerry smartphone in French but type messages in English When you set a typing input language Word Substitution and other typing options change to the selected language Add a display language You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Connect your smartphone to your computer and open the BlackBerry Desktop Software For more information about adding applications and display languages see the Help in the BlackBerry Desktop Software Delete a language You can delete languages that you don t use to increase the amount of storage space available 1 On the Home screen click the Set up icon 2 Click Languages Manage Languages 3 Select the languages you want to keep 4 Click Update Any languages that you don t select are deleted from your BlackBerry smartphone Change the language 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Language and Method To change the display la
52. audio and video file formats and extensions 127 cannot play a song or video on a web page 164 Download a file from a webpage You can download multiple files at once When you download a file the Downloads screen appears so that you can check the progress of your downloads 1 On a webpage click the file that you want to download 2 Inthe Save dialog box click Yes Copying and sending web addresses Copy an address for a web page link or picture Do any of the following e To copy an address for a web page press the IZ key gt Copy Page Address 155 User Guide Browser e To copy an address for a link pause on or highlight a link Press the ZZ key gt Copy Link To copy an address for a picture pause on or highlight a picture Press the EJ key Copy Image Link To paste the address press the AJ key gt Paste Send a web address 1 On the Home screen click the Browser icon To send a web address for a webpage that is in your bookmark folder or browser history highlight a webpage To send a different web address browse to a webpage 2 Press the EZ key gt Send Link or Send Page Address 3 Click a message type To return to the browser after you send the message press the key Send a link or picture from a webpage 1 Ona webpage pause on or highlight a link or picture 2 Press the EZB key gt Send Link or Send Image Link 3 Click a message type To return to the browser after you send the m
53. blac n home jsf siteNum 1 pt DM 1 BlackBerry Find apps for on the Close the Open a webpage selected tab in a new tab 152 User Guide Browser Browser basics Browsing webpages Visit a web page or search the Internet Depending on your wireless service provider multiple browsers might appear on your BlackBerry smartphone For more information about the charges associated with using each browser contact your wireless service provider 1 On the Home screen click the Browser icon 2 Inthe address bar type a web address or search terms 3 Press the key on the keyboard To stop loading a web page press the Jj key gt Stop Related information No browser is available on my smartphone 164 Zoom in to or out from a web page On a web page press the EJ key gt Zoom To zoom in on the trackpad slide your finger up To zoom out on the trackpad slide your finger down To turn off zoom mode press the key About tabbed browsing With tabbed browsing you can open multiple web pages on your BlackBerry smartphone at the same time You can quickly switch between tabs that are open open a new tab without closing another or close the current tab without closing the entire browser If you open a link that is in a message calendar entry or memo the link automatically opens in a new tab The more tabs that you have open the more memory your smartphone uses Related information Open close or switc
54. closes to optimise the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 125 Videos Keep backlighting on when you play a video By default backlighting is designed to turn off after a period of time to conserve battery power You can change your media options so that backlighting stays on when you play a video 1 On the Home screen click the Media icon 2 Press the EEJ key gt Media Options 3 Clear the Turn Off Auto Backlighting check box 4 Press the IZ key gt Save To keep backlighting off while you play a video select the Turn Off Auto Backlighting check box 131 User Guide Media Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions On the Home screen click the Media icon Press the EZB key gt Media Options Select the Display Closed Captions check box If necessary change the Appearance field Position field and Font Scale field Press the J key gt Save Or P cort Troubleshooting Videos Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service
55. code generated by the car kit on your BlackBerry smartphone User Guide Bluetooth technology Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronise your organiser data without using a connection to the wireless network To use this service your email account must use a BlackBerry Enterprise Server Turn off a Bluetooth profile 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections Bluetooth Connections Press the J key gt Options In the Services section clear the check box beside one or more Bluetooth profiles 5 Press the jj key gt Save AON Related information Bluetooth profiles 244 Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections Bluetooth Connections Press the EJ key gt Options Change the Contacts Transfer field Press the J key gt Save Oi m 0 I To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices again change the Contacts Transfer field to All Restrict outgoing calls 1 Onthe Home sc
56. contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the IZ key gt Send 4 Click a message type 5 f necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 93 Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box click Yes 2 In the Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 240 Supported audio and video file formats and extensions Depending on your BlackBerry smartphone model and wireless network some file extensions and file formats might not be supported File extensions Video file formats Audio file formats MP4 e H 263 e AAC LC M4A e H 264 e AAC e MPEG 4 e eAAC May e AMR NB 3GP e QCELP 3G2 e EVRC AVI MPEG 4 MP3 ASF e Windows Media Video 9 e Windows Media Audio 9 and Windows e VC 1 Media Audio 9 Professional 127 User Guide File extensions Video file formats WMA WMV MP3 FLAC OGG AAC AMR
57. contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Options icon 2 Click Device Application Management To set permissions for a specific third party application highlight the application Press the EJ key Edit Permissions To set permissions for all third party applications press the EJ key Edit Default Permissions 3 In the Connections Interactions or User Data section press the E key Expand 4 Change the permission fields 5 Press the IZ key gt Save Related information Interaction permissions for third party applications 296 Data permissions for third party applications 297 Reset connection permissions for third party applications 1 On the Home screen or in a folder click the Options icon Click Device Application Management Press the IZ key gt Edit Default Permissions Press the Il key gt Reset All Firewall Prompts Press the J key gt Apply Defaults to All gi onm 294 User Guide Security About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet connection for a third pa
58. for a certificate server from a message If you are enrolled with the PGP Universal Server you cannot add connection information for a certificate server from a message 1 In a message highlight the 37 indicator at the end of the message 2 Press the EZB key gt Import Server View the certificate used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the EZ key gt View Sender s Certificate or View Encryption Certificate View encryption information for a weakly encrypted message 1 In a weakly encrypted message highlight the encryption status indicator 2 Press the EJ key gt Encryption Details S MIME protected message status Digital signature indicators for S MIME protected messages Indicator Description Qy Your BlackBerry smartphone verified the digital signature Qx Your smartphone can t verify the digital signature Your smartphone requires more data to verify the digital signature RA Your smartphone trusts the certificate chain e The sender s email address doesn t match the email address of the certificate subject or the sender s certificate is revoked isn t trusted can t be verified or isn t on your smartphone V The certificate is weak the certificate status isn t current or your smartphone requires more data to verify the trust status of the certificate The sender s certificate has expired 104 User Guide
59. for your data in the Password field enter a password 5 n the Confirm field re enter the password 6 Click Save Related information Restore smartphone data from your media card 254 Restore smartphone data from your media card To perform this task mass storage mode must be turned off If you have backed up your BlackBerry smartphone data to your media card you should be able to restore the data to your smartphone 1 On the Home screen click the Setup icon 2 Inthe Setup section click Device Switch gt Using a Media Card gt Transfer Data gt Continue 3 In the Password field enter the password you set when you backed up your smartphone data 4 Click Enter Related information Back up smartphone data to your media card 253 View the amount of available storage space on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Device Storage Related information The application storage on my smartphone is low 257 View the amount of storage space used by media files 1 On the Home screen click the Media icon 2 Press the IZ key gt Memory Use Repair files stored on your media card or on your smartphone CAUTION If you run the repair feature on your BlackBerry smartphone your smartphone might delete files that have errors from your media card or on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Device Storage 3 Press the
60. forward an email or PIN message In a message press the EZ key 65 User Guide Messages Toreply to a message click Reply or Reply to All To forward a message click Forward or Forward As Related information can t send messages 32 View an address instead of a display name In a message press the EZ key gt Show Address To view the display name again press the Zl key gt Show Name Save a message Saved messages aren t deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time On the Home screen click the Messages icon e To save an email or PIN message highlight an email or PIN message Press the EJ key Save To save a text message open a conversation and highlight a text message Press the EJ key Save Message Related information View saved messages 66 View saved messages 1 Onthe Home screen click the Messages icon 2 Press the IZ key gt View Saved Messages Hide sent messages from the message inbox 1 Onthe Home screen click the Messages icon Press the J key gt Options gt Message Display and Actions Select the Hide Sent Messages check box Press the Aj key gt Save Bom View filed messages 1 Onthe Home screen click the Messages icon 2 Press the SJ key gt View Folder 3 Click a folder 66 User Guide Messages Set how long your smartphone stores messages 1 Onthe Home screen click the Messages icon
61. forward email to your BlackBerry smartphone again select the Send Email to Handheld check box Viewing and replying to email About email account icons Depending on your wireless service plan or administrator you might be able to associate your BlackBerry smartphone with a work email account and one or more personal email accounts If you associate your smartphone with more than one email account multiple email account icons might appear on your smartphone in addition to the main Messages icon For more information about associating your smartphone with more than one email account visit www blackberry com docs smartphones and click the link under Email Set up Depending on your theme a separate icon might appear for text messages Preview more of grouped email messages To display more lines of each email in a group you must have set your BlackBerry smartphone to group email messages by subject On the Home screen click the Messages icon Click Options Message Display and Actions Change the Preview Length field Press the J key gt Save PON View email in plain text format On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Enable HTML Email check box Press the J key gt Save Oi Ge INS Organising your email inbox About flags Depending on the message service that
62. gt New 3 Press the ZZ key gt Random Password 4 Press the IZ key gt Save Set criteria for randomly generated passwords 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the IZ key gt Options 3 Set the random password fields 269 User Guide Security 4 Press the IZ key gt Save Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry smartphone is turned on your smartphone uses a private key to encrypt data as it is stored on your smartphone including data that your smartphone receives when it s locked Your smartphone decrypts data as you access it You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your smartphone is locked the caller name doesn t appear on the screen If you use a smart card certificate for authentication depending on the smart card you might also be able to use one of your smart card certificates to provide two factor encryption In order to access the encrypted content you must provide your smartphone password and also connect your smartphone to your smart card reader When you lock your smartphone an open lock indicator appears at the top of the screen to indicate that your smartphone is in the process of securing your data which includes deleting a copy of the private key from the temporary smartphone memory A lock indicator appe
63. has a work number and a mobile number you can say call contact name work to call the work number Say this voice command to dial an extension To perform this task you must set options for dialling extensions You can dial extensions only within your company If you have multiple phone numbers associated with your BlackBerry smartphone say this voice command to check your active phone number Say this voice command to check your wireless coverage level Say this voice command to check the wireless network that your smartphone is connected to Say this voice command to check the battery power level Say this voice command to have the last voice prompt repeated to you Say this voice command to close the voice dialling application Change the language for voice commands When you change the language for voice commands you change the language for voice prompts and the language that you use to make a voice command ons 4 Press the BEJ key gt Save Related information On the Home screen or in a folder click the Options icon Click Typing and Language gt Language Change the Voice Dialling Language field My smartphone doesn t recognise names or numbers in voice commands 62 61 User Guide Voice commands Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command your smartphone presents you with a list of possible matches or a choice list
64. icon Press the Jj key gt Options Change the Image Size or Video Format field On the Home screen click the Camera icon or the Media icon gt Video Camera icon Press the IZ key gt Options In the Storage section change the Store Pictures or Store Videos field User Guide Storage space and media cards Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Copy move rename or delete a file 119 Receive only the first section of long email messages 78 Change the size of pictures that you take 138 View the amount of available storage space on your smartphone 254 Set how long your smartphone stores messages 67 Stop storing messages sent from your computer on your smartphone 78 Stop storing messages sent from your smartphone on your computer 78 Change how long your smartphone stores calendar entries 171 Keep an application running in the background and switch to another application 216 The application storage on my smartphone is low 257 Troubleshooting Storage space and media cards My smartphone doesn t recognise my media card Try one of the following actions e Verify that your media card is inserted in your BlackBerry smartphone correctly For mo
65. in or out Slide your finger up or down on the screen or trackpad Add your location to the picture View pictures Change settings for different scenes Camera icons These icons appear at the bottom of the screen in the camera You can click these icons Ll View pictures B Geotagging is turned on B Geotagging is turned off EH Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1 On the Home screen click the Camera icon 2 If you have turned on digital zoom on the trackpad slide your finger up or down to zoom in or out 3 Press the Right Convenience key The picture is saved to the Camera Pictures folder in the Pictures application To open the picture click the picture preview at the bottom of the screen Related information Record a video 134 Change the flash setting for pictures that you take 1 On the Home screen click the Camera icon 137 User Guide Media 2 To switch between flash settings click the flash icon at the bottom of the screen When you close the camera the flash setting is saved Change the camera scene mode You can change the scene mode in the camera to optimise the settings for different environments Descriptions of the scene modes are available on the camera 1 On the Home screen click the Camera icon 2 To change the camera scene mode click the scene mode icon at the bottom of the screen 3 Select a scene mode
66. including email that appears in the sent items folder in the email application on your computer appears on your BlackBerry smartphone Related information Stop storing messages sent from your computer on your smartphone 78 Hide filed email from the message inbox 1 On the Home screen click the Messages icon 2 Press the IZ key gt Options gt Message Display and Actions 3 Select the Hide Filed Messages check box 4 Press the IZ key gt Save 77 User Guide Messages Stop storing messages sent from your computer on your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the J key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Press the J key gt Folder Redirection Clear the check box beside the Sent Items folder Press the J key gt Save o or Tom Stop storing messages sent from your smartphone on your computer To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the J key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account
67. make in one application are made in all applications Categorise a contact task or memo 1 When you are creating or changing a contact task or memo press the BJ key gt Categories 2 Select the check box beside a category 3 Press the IZ key gt Save To remove a category from a contact task or memo clear the check box beside the category Create a category for contacts tasks or memos You can create categories to organise items in the Contacts application Tasks application and MemoPad 1 Onthe Home screen or in the Applications folder click the Contacts icon Tasks icon or MemoPad icon 2 Press the EZB key gt Filter 3 Press the Rj key gt New 190 User Guide Tasks and memos 4 Type a name for the category 5 Press the key on the keyboard To delete a category highlight the category Press the SJ key gt Delete Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click the application icon for an application that prompts you before you delete items Press the J key gt Options If necessary click General Options Clear the Confirm Delete check box Press the J key gt Save Oleh Mob 191 User Guide Typing TYPING How to Typing Typing icons These icons appear in the upper right corner of the screen when you type CAP l
68. method verify that the access point is enabled with Wi Fi Protected Setup and that it has been set to send its profile Verify that another device isn t also attempting to connect at the same time and that not more than one access point within range is in this mode For more information see the information that came with your router e If you use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you installed the root certificate for the certificate authority server that created the certificate for the authentication server The certificate must be transferred to your smartphone before you can connect to the network For more information talk to your administrator e f you use EAP TLS to connect to a Wi Fi network verify that you added your authentication certificate to your smartphone The certificate must be transferred to your smartphone before you can connect to the network For more information talk to your administrator Related information Turn on or turn off a network connection 224 Connect to a Wi Fi network manually 233 Turn on or turn off a network connection 224 Connect to a Wi Fi network 232 239 User Guide Bluetooth technology BLUETOOTH TECHNOLOGY How to Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device such as a hands free car kit or a wireless heads
69. network connection options are dependent on your smartphone model To find feature specifications for your smartphone model visit www blackberry com go devices Wireless service plan You must purchase or change your wireless service plan through your wireless service provider A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages 17 User Guide BlackBerry Internet Service and BlackBerry Enterprise Server Wireless service provider Wireless network 18 Quick Help A wireless service plan with data is required for you to use the browser service and instant messaging applications and to send and receive email messages and PIN messages A wireless service plan might affect which apps you can download and how you can download them For more information about your plan contact your wireless service provider Once you have a data plan you must set up your email address or third party instant messaging account in order to send and receive email messages use third party instant messaging applications and use some browser options If you are an individual user when you set up your email address or instant messaging account you are associating it with the BlackBerry Internet Service If you are a corporate user your administrator sets up your email account by associating it with a BlackBerry Enterprise Server Your administrator might set
70. notification Red A new message has arrived and your selected profile is set to notify you using the flashing LED If you re using your smartphone with a smart card your smartphone is accessing data on the smart card Amber The battery power level for your smartphone is low or your smartphone is turned off and is charging You can t turn off the notification for the low battery power level The notification for charging turns off when you turn on your smartphone If your smartphone is turned off the LED changes to a solid green colour when the battery is fully charged Related information Turn off Bluetooth connection notification 246 Turn on flashing LED notification for wireless coverage 205 Change alarm notification options 1 2 3 4 On the Home screen or in the Applications folder click the Clock icon Press the IZ key gt Options In the Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field Press the J key gt Save Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone 1 2 3 4 On the Home screen or in a folder click the Options icon Click Accessibility Change the Event Sounds option Press the Aj key gt Save 150 User Guide Ringtones sounds and alerts T
71. of text that you type You can check spelling in English Afrikaans Arabic Catalan Croatian Czech Danish Dutch French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish and Turkish I have no Advanced Style Options If you changed your smartphone typing style to Direct Advanced Style Options isn t available If you change your smartphone typing style back to a typing style other than Direct Advanced Style Options becomes available again 198 User Guide Keyboard KEYBORRD How to Keyboard Show or hide the keyboard hide bar By default a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard You can change your options to show or hide the bar 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Keyboard 3 Select or clear the Enable Virtual Keyboard Hide Bar checkbox 4 Press the IZ key gt Save Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone Depending on your theme you might not be able to change the application that is assigned to a convenience key 1 On the Home screen or in a folder click the Options icon 2 Click Device Convenience Key 3 Change the Convenience Key Opens field 4 Press the IZ key gt Save Change the default currency symbol 1 On the Home screen or in a f
72. of the Wi Fi network Click Next In the Security Type field click the Wi Fi network security type and provide any requested information 6 Click Save and Connect o9 RON Related information Options for saved Wi Fi networks 234 can t connect to a Wi Fi network 238 Saved Wi Fi networks Change move or delete a saved Wi Fi network 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Set Up Wi Fi Saved Wi Fi Networks Highlight a saved Wi Fi network 4 Press the SJ key To change options for the saved network click Edit Change the options Click Save To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks click Move Click a new location To delete the saved network click Delete on Related information Options for saved Wi Fi networks 234 Prevent your smartphone from connecting to a saved Wi Fi network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Wi Fi Network Saved Wi Fi Networks 3 Highlight a saved Wi Fi network 4 Press the EZB key gt Disable 233 User Guide Manage Connections Turn on or turn off the prompt that appears for hotspots By default your BlackBerry smartphone prompts you if you re within range of a saved Wi Fi network that appears to be a hotspot If you turn off these
73. of the screen until the flash off indicator appears Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone Tips Freeing space for your music pictures videos and files You can store files in the built in media storage on your BlackBerry smartphone or on a media card 26 User Guide Quick Help Check how much storage is used by media files and On the Home screen click the Media icon Press the documents EJ key gt Memory Use Delete unneeded files On the Home screen or in a folder click the Files icon Find and highlight a file Press the jj key gt Delete Reduce the size of pictures you take and videos you On the Home screen click the Camera icon or the record Media icon gt Video Camera icon Press the IZ key Options Change the Image Size or Video Format field Store files on a media card instead of your smartphone On the Home screen click the Camera icon or the Media icon gt Video Camera icon Press the IZ key Options In the Storage section change the Store Pictures or Store Videos field Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Copy move rename or delete a file
74. on the alarm 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the EZ key gt Set Alarm 3 Onthe trackpad slide your finger up or down to highlight On or Weekdays and time 4 Click the trackpad At the bottom of the Home screen a clock indicator appears To set additional alarms or to set alarms for certain days of the week you can schedule alarms through the Calendar application Related information Turn off your smartphone 251 Silence the alarm e f snooze is not turned on click Dismiss e f snooze is turned on click Snooze or Dismiss Change alarm notification options 1 Onthe Home screen or in the Applications folder click the Clock icon 2 Press the EEJ key gt Options 3 Inthe Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field 4 Press the IZ key gt Save Set options for bedside clock mode You can set which sounds or notifications are turned off when bedside clock mode is on 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the IZ key gt Options 3 In the Bedside Mode section do any of the following 184 User Guide Clock To turn off the flashing LED notification select the Disable LED check box Toturn off the connection to the wireless network so that your BlackBerry smartphone doesn t receive phone calls or messages select the Disable Radio check box To dim the scr
75. or an appointment To invite participants to a meeting your work email account must use a BlackBerry Enterprise Server that supports this feature 1 On the Home screen click the Calendar icon 2 Press the EZ key gt New Appointment 3 Type the meeting or appointment information e To invite a participant to a meeting press the ES key Invite Attendee Click a participant 4 Doone of the following To send the meeting invitation to the participants that you invited press the EJ key Send To save an appointment press the s key gt Save Related information Turn off your smartphone 251 can t schedule appointments that span multiple days 173 can t set some fields when scheduling appointments 173 167 User Guide Calendar Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times Scheduling alarms in the calendar does not change your regular alarm in the Clock application Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application changes to the alarm tone settings will affect the alarms in both applications On the Home screen click the Calendar icon Press the EJ key gt New Alarm Type the alarm information If you want the alarm to recur change the Recurrence field Press the J key gt Save Oi Pedo mont Switch calendars If your BlackBerry smartphone is associated with multiple email accounts you might h
76. plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organisation might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your smartphone e f you re trying to save a media file on your media card delete old media files e nthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e Inthe video camera options verify that the Video Format field is set to a smaller format Large videos use more storage space than smaller videos Related information Delete a message 65 Copy move rename or delete a file 119 Change the size of pictures that you take 138 Change the video size and format 135 132 User Guide Media I can t open media fil
77. preferred wireless network list To perform this task your BlackBerry smartphone must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Mobile Network 3 Press the IZ key gt My Preferred Network List 4 Press the IZ key gt Add Network To scan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network To scan for a wireless network that is already known to your smartphone click Select From Known Networks Click a wireless network Click Select Network To add a wireless network click Manual Entry Set the priority for the wireless network Type the MCC and MNC 5 Press the EZB key gt Close Delete a wireless network from the preferred wireless network list To perform this task your BlackBerry smartphone must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Mobile Network 3 Press the EEJ key gt My Preferred Network List 4 Highlight a wireless network 227 User Guide Manage Connections 5 Press the IZ key gt Delete
78. prompts you can turn them on again 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Wi Fi Network 3 Press the IZ key gt Options To turn on the prompt that appears for hotspots select the Prompt me when a saved hotspot is found nearby check box To turn off the prompt that appears for hotspots clear the Prompt me when a saved hotspot is found nearby check box 4 Press the IZ key gt Save Options for saved Wi Fi networks Common options Option Name SSID Security Type Band type SSID broadcasted Automatically obtain IP address and DNS Allow inter access point handover VPN profile IP Address Subnet mask Primary DNS Secondary DNS Default gateway address 234 Description Type a display name for the Wi Fi network Type the Wi Fi network name Set the security type that the Wi Fi network supports Set the Wi Fi network type If you don t know the network type don t change this field Set whether the Wi Fi network broadcasts its SSID Set whether your BlackBerry smartphone receives a routable IP address a subnet mask DNSG settings and a gateway address from the Wi Fi network Set whether your smartphone remains connected to the Wi Fi network when you move between wireless access points If necessary set a VPN profile to use with the saved Wi Fi network Type the IP address for your smartphone Type the subne
79. roaming and roaming fees contact your wireless service provider 225 User Guide Manage Connections Switch wireless networks manually To perform this task your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network Your smartphone is designed to switch to an appropriate wireless network automatically when you travel 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections Mobile Network Change the Network Selection Mode field to Manual Click a wireless network Press the IZ key gt Close go RON To connect to your wireless service provider s wireless network again change the Network Selection Mode field to Automatic Related information can t connect to the mobile network 230 Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages text messages with attachments and browser service on your BlackBerry smartphone so that only phone and basic text messaging are available You can also set your smartphone to turn off data services when roaming which might prevent you from receiving additional roaming charges For more information contact your wireless service provider 1 On the Home screen click the connections area at the top of the screen or click the
80. root certificate between your smartphone and your computer For more information see the Help in the BlackBerry Desktop Software or contact your administrator View properties for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Click a certificate Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time Trust Status This field displays the trust status of the certificate chain A certificate can be explicitly trusted the certificate itself is trusted implicitly trusted the root certificate in the certificate chain is trusted on your BlackBerry smartphone or not trusted the certificate isn t explicitly trusted and the root certificate in the certificate chain isn t trusted or doesn t exist on your smartphone Expiration Date This field displays the expiry date of the certificate as specified by the certificate issuer Certificate Type This field displays the certificate format Your smartphone supports X 509 and WTLS certificate formats Public Key Type This field displays the standard to which the public key complies Your smartphone supports RSA DSA Diffie Hellman and ECC keys Subject This field displays information about the certificate subject Issuer This field displays information about the certificate issuer 27
81. running in the background Press a convenience key on the side of your BlackBerry smartphone Note You can customise which app a convenience key opens Pop up menus provide common available actions and appear in the centre of the screen For example you can use the pop up menu in a message to file forward or reply to the message To open a pop up menu touch and hold the screen or press and hold the trackpad To select a menu item tap the icon or click the trackpad On the home screen highlight All on the navigation bar and slide your finger on the trackpad right or left Highlight an app on the home screen or in a folder Press the Il key gt Mark as Favourite On the Home screen press the EAJ key gt Options Change what happens when you type on the Home screen 17 Assign an application to a convenience key 30 Keep an application running in the background and switch to another application 216 Tips Extending battery life For full instructions click the links under Related information at the bottom 25 User Guide Close apps when you re finished with them Turn off network connections you aren t using If your BlackBerry smartphone supports Wi Fi use Wi Fi when you re in an area with reduced wireless coverage Set your smartphone to turn on and turn off automatically Close browser tabs you aren t using Set backlighting to remain on for a shorter period and lower its brightness Switch y
82. see which applications are running press and hold the EJ key until the application switcher appears 2 Click an application icon 3 In the app do one of the following Press the EJ key gt Close Press the key If necessary continue to press the key until the home screen appears Related information Keep an application running in the background and switch to another application 216 About multi tasking 215 Require your smartphone password before adding an application To perform this task you must have set a BlackBerry smartphone password On the Home screen or in a folder click the Options icon Click Security Password Select the Prompt on Application Install check box Press the J key gt Save PONs View properties for an application 1 On the Home screen or in a folder click the Options icon 2 Click Device Application Management 216 User Guide Applications 3 Click an application Delete an application If your email account uses a BlackBerry Enterprise Server your organisation might not permit you to delete some applications For more information contact your administrator 1 On the Home screen or in a folder highlight an application icon 2 Press the IZ key gt Delete View the size of an application database 1 On the Home screen or in a folder click the Options icon 2 Click Device Device and Status Information 3 Press the IZ key gt Database Sizes Troubleshooting Ap
83. server On the Home screen or in a folder click the Options icon Click Security Advanced Security Settings TLS In the Proxy TLS section highlight the Trusted Servers field Press the GM key gt Add Host Type the web address for the content server Click OK Press the ij key gt Save Di 0 Qr x Qo o c Add or change a website that is associated with a certificate To access some websites you might need to provide an authentication certificate After you provide a certificate to a website the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options You can manually add or change a website that is associated with a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings TLS To manually associate a website with a certificate highlight the Default Client Certificates field Press the EJ key Add Host In the Host Name field type the website name In the Certificate field select the certificate that is associated with the website Click OK To change a website that is associated with a certificate in the Default Client Certificates list highlight an item Press the J key gt Edit Change the certificate Click OK 3 Press the EJ key gt Save Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry smartphone
84. side of your smartphone H Volume Mute Right convenience key Keyboard Shift Alt Symbol al 2 Backspace Delete Enter 2 Speakerphone Flashing LED Quick Help e Press the middle key to mute a call or mute the volume e Press the top and bottom keys to change the volume e Press and hold the top or bottom key to play the next or previous media file e Before you take a picture or record a video press the top or bottom key to zoom in or out e f supported press to open the camera To take a picture press the convenience key again e You can also customise this key Capitalise letters Type the alternate character on a key Open the symbol list Delete the previous character or a selected item Select an item Turn on or turn off the speakerphone during a call The LED on the top of your BlackBerry smartphone flashes different colours to indicate different statuses Flashing LED colour Green Blue Red Description You re in a wireless coverage area You can turn on or turn off this notification Your smartphone is connected to a Bluetooth enabled device You can turn on or turn off this notification A new message has arrived and your selected profile is set to notify you using the flashing LED If you re using your smartphone with a smart card your smartphone is accessing data on the smart card User Guide Quick Help Flashing LED colour Description Amber The battery power leve
85. smartphone e f you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures e n the video camera options verify that the Video Format field is set to a smaller format Large videos use more storage space than smaller videos Related information Delete a message 65 Copy move rename or delete a file 119 Change the size of pictures that you take 138 Change the video size and format 135 I can t open media files Try the following actions e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Devic
86. smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organisation might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices 143 User Guide Media receive an error message after rotate a picture Every time you rotate a picture your BlackBerry smartphone automatically tries to save the picture s new direction You might receive an error message if the picture is copyright protected over a certain file size or isn t in a JPG or PNG format If the picture isn t copyright protected and if you have a third party image editing application you might be able to reduce the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your
87. switch worksheets click Next Sheet or Prev Sheet To view a list of worksheets click Table of Contents To move to a specific worksheet click Table of Contents Click a worksheet Click View 120 User Guide Files and attachments View the content of a cell In a spreadsheet click a spreadsheet cell Change the size of a column In a spreadsheet do one of the following To change the size of a column click the column label Click a size To view all the text in a column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size To change the column size for all spreadsheets press the Ea key gt Options Change the Column Width field Press the IZ key gt Save Set display options for a spreadsheet 1 Ina spreadsheet press the jj key gt Options e To view the gridlines in the spreadsheet change the Show Gridlines field to Yes e To label spreadsheet rows with numbers and columns with letters change the Display Labels field to Yes 2 Press the jj key gt Save Move around pages in a multipage tif file In a multipage tif file press the Aj key e To view a list of pages in a multipage tif file click Table of Contents To move to a specific page in a multipage tif file click Table of Contents Click a page Click View e To switch pages in a multipage tif file click Next P
88. that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms The stronger the digest algorithm is the more secure your browsing experience is To accept data with weak digest algorithms change this field to Allow Weak To accept only data with strong digest algorithms change this field to Strong Only To be prompted to accept data with weak digest algorithms change this field to Prompt Depending on the options that your administrator sets you might not be able to change this option View a list of servers that have certificate problems you have accepted To stop permitting a connection to a website with a certificate problem highlight the server exception Press the IZ key gt Delete 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt TLS 3 Set the security options 4 Press the IZ key gt Save Related information Browser security options 160 161 User Guide Browser Add a trusted content server If your email account uses a BlackBerry Enterprise Server you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content
89. that it s connecting to the correct Wi Fi network Set the authentication certificate that your smartphone should use to connect to the Wi Fi network If necessary set the security protocol that the Wi Fi network supports for its inner authentication method Set whether you use a hardware token to connect to the Wi Fi network If necessary type the server subject name that your smartphone should use to verify that it s connecting to the correct Wi Fi network If necessary type the server SAN that your smartphone should use to verify that it s connecting to the correct Wi Fi network 235 User Guide Manage Connections Install a root certificate on your smartphone You might not be able to connect to some Wi Fi networks until you install a root certificate on your BlackBerry smartphone You can install the root certificate on your computer and then use the BlackBerry Desktop Software to synchronise the root certificate between your smartphone and your computer For more information see the Help in the BlackBerry Desktop Software or contact your administrator Wi Fi diagnostic reports Submit a Wi Fi diagnostic report 1 Onthe Home screen or in a folder click the Options icon 2 Click Networks and Connections Wi Fi Network 3 Press the EZB key gt Troubleshoot gt Wi Fi Diagnostics 4 Press the EZB key gt Email Report or PIN Report Set options for Wi Fi diagnostic reports When you set options for Wi Fi diagnosti
90. the Browser icon 2 Press the EJ key gt Options 3 In the Web Content section clear the Block Pop ups check box Receive a prompt before you close the browser or stream media from the Internet 1 On the Home screen click the Browser icon 2 Press the IZ key gt Options 3 In the General section below Prompt Before do one of the following Toreceive a prompt confirming that you want to close the browser when you have multiple tabs open select the Closing Tabs on Exit check box Toreceive a prompt confirming that you want to close the browser after you press the key select the Closing Browser on Escape check box Toreceive a prompt before your BlackBerry smartphone uses your wireless service provider s browser portal to stream media from the Internet select the Switching to Carrier Network for Streaming Media check box 4 Press the IZ key gt Save Related information receive a prompt to switch networks when stream a song or video 164 Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience You can delete password information browser history download history cookies content that has been pushed to your smartphone and the browser cache 1 On the Home screen click the Browser icon 2 Press the IZ key gt Options 3 Inthe Privacy and Security section below Clear Browsing Data select the checkboxes beside the types of browsin
91. the Home screen click the Media icon gt Pictures icon Press the EJ key Import Pictures Folders that contain pictures that aren t saved in the Picture Library folder or Camera Pictures folder appear 3 Select the check boxes beside the folders that you want to import 4 Click Import Pictures To delete the folders from the Pictures application highlight the folder Press the E key Remove From Library The folders that you imported remain in their original location but are deleted from the Pictures application To permanently delete the folders from both the Pictures application and from the smartphone storage space or media card including any files that aren t pictures and that aren t visible in the folders in the Pictures application highlight the folder Press the L3 key Delete The folders that you imported are deleted from their locations on your smartphone storage space or media card Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application If you have filed your pictures in other folders they ll no longer appear in the Camera Pictures folder 1 On the Home screen click the Media icon gt Pictures icon 2 Click the Camera Pictures folder Troubleshooting Pictures Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your
92. the Internet through the BlackBerry Enterprise Server Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry Enterprise Server Browser security options If your email account uses a BlackBerry Enterprise Server you might not be able to change your browser security options If you change a browser security option other applications on your BlackBerry smartphone that access a server might be affected 160 User Guide Option Permit SSL 3 0 Permit Insecure Renegotiation Encryption Strength Digest Strength Server Exceptions Related information Manage browser security 161 Manage browser security Browser Description Specify whether your browser accepts SSL connections If you do not select this option your browser allows only TLS connections Specify whether your browser accepts connections to servers that allow insecure renegotiation If you do not select this option you might not be able to access some websites Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data
93. the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the EZB key To add a star click Add Star To remove a star click Remove Star Apply or remove a Google Mail label You can apply a label or multiple labels to a Google Mail message or conversation to help organise your message inbox If you apply a label to an individual message in a conversation the label is applied to all of the messages in the conversation 1 Onthe Home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the EZB key gt Labels e To apply a label select the check box beside the label e To remove a label clear the check box beside the label 4 Press the IZ key gt Save View Google Mail messages with a specific label 1 On the Home screen click the Messages icon 2 Press the BJ key gt View Folder 3 Click a label Create or delete a Google Mail label 1 On the Home screen click the Messages icon 2 Press the EZB key gt Labels 81 User Guide Messages Tocreate a new label click New Label Type a label name Click Save e To delete a label highlight a label Press the ZZ key gt Delete Archive a Google Mail message or conversation If you archive a Google Mail message that is part of a conversation the Archive label is applied to all of the messages in the conversation 1 Onthe Home screen click the Messages icon 2 Highlight a Google Mail message or co
94. the network Update your BlackBerry Device Software from your computer Set your BlackBerry Desktop Software to check for Depending on your smartphone model this feature might not be supported On the Home screen or in a folder click the Options icon Click Device gt Software Updates On your computer visit www blackberry com update Click Check for Updates Connect your smartphone to your computer For instructions see the Help in BlackBerry Desktop updates automatically Update your BlackBerry Desktop Software Software Visit www blackberry com desktopsoftware Related information BlackBerry Device Software 221 24 User Guide Tips Doing things quickly Quick Help For full instructions click the links under Related information at the bottom Access popular options such as setting the alarm viewing notifications and turning on or turning off network connections See all the apps and folders on the Home screen or minimise the panel and view the wallpaper Switch to another app Open an app with a convenience key Use pop up menus Switch to the Favourites Media Downloads and Frequent panels Add an app to the Favourites panel Change options for the home screen such as the wallpaper Related information Highlight and click the areas at the top of the home Screen On the navigation bar click All Press and hold the IZ key Click an app Note The other app might still be
95. the revocation status on the certificate authority or CRL servers On the Home screen or in a folder click the Options icon Click Security Advanced Security Settings Certificates Highlight a certificate Press the S key gt Revoke gt Yes Change the Reason field Click OK OY Qr Se IDs To cancel a certificate hold highlight the certificate Press the jj key gt Cancel Hold 278 User Guide Security Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons KeyCompromise A person whois not the key subject might have discovered the private key value CACompromise Someone might have revealed the private key of the certificate issuer Change in Affiliation The certificate subject no longer works for the organisation Superseded A new certificate is replacing an existing certificate Cessation of Operation The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Certificate options Change the display name for a certificate Gy OF m omN On the Home screen or in a folder click the Options icon Click Security Advanced Security Settings Certificates Highlight a certificate Press the J key gt Change Label Type a display name for the certificate Click OK Add an email address to a certificate 9 i AO Na On the Home screen or in a folder click t
96. to expire soon The enrolment request is pending approval from the certificate authority 277 User Guide Security Indicator Description i Enrolment with the certificate authority profile is pending because an action from the user E is required to continue or because enrolment is scheduled to occur later amp Enrolment with the certificate authority profile is required and will occur automatically Check the revocation status of a certificate or certificate chain 1 Onthe Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates 3 Highlight a certificate 4 Press the ZZ key gt Fetch Status or Fetch Chain Status Change the trust status of a certificate Depending on the types of certificates that your administrator allows you might not be able to trust some types of certificates 1 On the Home screen or in a folder click the Options icon Click Security Advanced Security Settings Certificates Highlight a certificate Press the IZ key gt Trust or Distrust If you trust a certificate do one of the following e To trust the highlighted certificate click Selected Certificate To trust the highlighted certificate and all the other certificates in the chain click Entire Chain oO BON Revoke a certificate If you revoke a certificate the certificate is revoked only in the key store on your BlackBerry smartphone Your smartphone doesn t update
97. up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 188 User Guide Tasks and memos Synchronise organiser data over the wireless network Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 In the Contacts application Calendar application Tasks application or MemoPad press the EJ key Options 2 If necessary click a calendar account or contact list 3 Select the Wireless Synchronisation check box 4 Press the IZ key gt Save If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronise calendar data For more information see the Help in the BlackBerry Desktop Software Related information Some characters in calendar entries don t appear correctly after synchronisation 174 About synchronisation conflicts 73 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organiser data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Hel
98. use the default signing and encryption option for outgoing messages set the Outgoing Message Encoding Suggestion field to Use Default Encoding Touse the signing and encryption option based on the message history set the Outgoing Message Encoding Suggestion field to Use Message History 4 Press the IZ key gt Save Related information Some signing and encryption options aren t available on my smartphone 108 About message classifications If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder Change the default message classification To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications
99. voice prompts change the Audio Prompts field to No Prompts To turn on voice prompts change the Audio Prompts field to Basic Prompts To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen change the Audio Prompts field to Detailed Prompts 3 Press the EJ key gt Save Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialling 3 In the Voice Adaptation section click Start 4 Complete the instructions on the screen 60 User Guide Voice commands Available voice commands Voice command Call contact name or phone numbers Call contact name phone number type Call extension lt extension numbers Check my phone number Check signal strength Check network Check battery Repeat Cancel Description Say this voice command to make a call To perform this task with a Bluetooth enabled device such as a hands free car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You can t make calls to emergency numbers using voice commands Say this voice command to call a specific phone number for a contact that is in your contact list For example if the contact
100. 1 On the Home screen or in a folder click the Options icon 2 Click Security Security Status Information 3 Press the J key gt Verify Security Software 293 User Guide Security Third party application control About permissions and trust status for third party applications You or your administrator can set permissions that control how third party applications on your BlackBerry smartphone interact with the other applications on your smartphone For example you can control whether third party applications can access data or the Internet make calls or track your location Some applications require specific permissions to work If you have added a third party application to your smartphone your smartphone is designed to prevent the application from sending or receiving data without your knowledge The first time that you open a third party application you might be prompted to trust the application or to set permissions for it If you trust the application your smartphone sets most permissions for the application to Allow You can change the permissions for a specific application or all applications in the smartphone options Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry smartphone For more information about how changing these permissions might affect the operation of the applications on your smartphone
101. 3 Do any of the following Toreceive a prompt when your BlackBerry smartphone detects a new time zone change the Auto Update Time Zone field to Prompt To have your smartphone update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 4 Press the EJ key gt Save Related information The time on my smartphone is not correct 186 Display a second time zone on the clock You can show two times zones on the clock For example if you travel to a different time zone you can display the time in your current location and the time in your home time zone 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the IZ key gt Options 3 Change the Home Time Zone field 4 Press the EEJ key gt Save Related information The time on my smartphone is not correct 186 Change the clock face You can set a different clock face for the clock stopwatch and timer 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the IZ key gt Options 3 Change the Clock Face field Stopwatch Face field or Timer Face field 183 User Guide Clock 4 Press the IZ key gt Save Change what appears on the screen when your smartphone is charging 1 On the Home screen or in the Applications folder click the Clock icon Press the J key gt Options Change the When Charging field Press the EJ key gt Save PON Turn
102. 3 Press the IZ key gt Save Themes About themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications indicators words and icons appear Themes might be preloaded on your smartphone You might also be able to download themes from the BlackBerry App World 205 User Guide Screen display Change themes 1 On the Home screen or in a folder click the Options icon 2 Click Display Screen Display 3 In the Theme section click a theme 4 Click Activate To delete a theme click the theme Click Delete Related information My display changed 206 Troubleshooting Screen display My display changed Depending on your theme display options such as icons fonts and your Home screen background might change when you switch themes No application opens when I press a Convenience key Try the following e If you haven t done so assign an application to the key e Open the flip and press the Convenience key again Applications don t open when the flip is closed e Verify that you didn t delete the application that you assigned to the key The screen turns off When you don t use your BlackBerry smartphone for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you aren t touching your smartphone To turn on the screen click the trackpad or pre
103. 5 User Guide Security Property Description Serial Number This field displays the certificate serial number in hexadecimal format Key Usage This field displays approved uses of the public key Subject Alt Name This field displays an alternative email address for the certificate subject if an alternative email address is available Signature Algorithm This field displays the algorithm that the certificate issuer used to generate the digital signature SHA1 Thumbprint This field displays the SHA 1 digital thumbprint of the certificate MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate View one type of certificate or PGP key p On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates or PGP keys 2 3 Press the BJ key 4 Click one of the following menu items Show Personal Certificates Show Personal PGP Keys Show Others Certificates e Show Others PGP Keys Show CA Certificates Show Root Certificates To view all the certificates on your BlackBerry smartphone press the E key Show All Certificates Send a certificate When you send a certificate your BlackBerry smartphone sends the public key but doesn t send the corresponding private key 1 2 3 4 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a cert
104. Applications folder Some applications might appear in this folder including applications that you download Smart Tags Media folder Pictures Ringtones D IRIKI 8 Ee 8 Quick Help Saved Messages Added work email address BBM Manage Connections Help BlackBerry Protect Voice Dialling Phone BlackBerry Travel Videos Music Voice Notes User Guide Camera g Voice Notes Recorder YouTube Tube Personal organiser gH Contacts Tasks Q9 Clock E Documents To Go Social networking and mobile purchasing BlackBerry App World Facebook for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device Software is available EN A software update for the BlackBerry Device Software is ready to be installed Sounds and alerts C Normal profile 29 e E Go E as 0a a Quick Help Video Camera Podcasts Calendar MemoPad Calculator Files Social Feeds Twitter for BlackBerry smartphones A software update for the BlackBerry Device Software is being downloaded A software update for the BlackBerry Device Software is paused Phone Calls Only profile 11 User Guide G Loud profile Medium profile Vibrate Only profile Games folder Some applications might appear in this folder including applications that you download Word Mole Home screen icons Quick Help Custom profil
105. Click Security S MIME Select the Request S MIME Receipts check box Press the Bj key gt Save ON Turn off the prompt that appears before an S MIME protected message is cut short 1 On the Home screen or in a folder click the Options icon 2 Click Security S MIME 3 In the General section change the Truncation Mode field to Send Anyway or More All And Send 4 Press the IZ key gt Save To turn on the prompt again change the Truncation Mode field to Prompt User Turn off the prompt that appears when you use an S MIME certificate that is not recommended for use 1 On the Home screen or in a folder click the Options icon 107 User Guide Messages 2 Click Security S MIME 3 Clear the Warn about problems with my certificates check box 4 Press the EJ key gt Save To turn on the prompt again select the Warn about problems with my certificates check box S MIME protected message troubleshooting Some signing and encryption options aren t available on my smartphone Try the following actions e Verify that the email account that you re using supports all signing and encryption options e fyou use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classification can t open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons
106. Confirm the passphrase 11 Click OK Using a secure method let the recipient know what the passphrase is 102 User Guide Messages Attach a certificate to a message You can attach a certificate to email and PIN messages 1 When composing a message press the E3 key Attach Certificate 2 Highlight a certificate 3 Press the EZB key gt Continue Download the certificate used to sign or encrypt a message If a certificate isn t included in a received message or isn t already stored in the key store on your BlackBerry smartphone you can download the certificate 1 In a message highlight the encryption indicator or a digital signature indicator 2 Press the EZB key gt Fetch Sender s Certificate Add a certificate from a message 1 In a message highlight a digital signature indicator 2 Press the EZB key gt Import Sender s certificate Add a certificate from an attachment 1 In a message click the certificate attachment at the end of the message 2 Click Retrieve Certificate 3 Click the certificate 4 Click Import Certificate Related information can t open an attachment in an encrypted message 108 Attachment indicators in S MIME protected messages Indicator Description amp The message includes a certificate attachment The message includes multiple certificate attachments FX The message includes a certificate server attachment 103 User Guide Messages Add connection information
107. EE ENE SASEA RAE PA AEREA SERTAS EESE 262 SIRIK ETET o SERRE EON 263 Row torSiIM cardio EE 263 I 266 Ine ReHoclgu 266 Troubleshooting Secuirity ri tette err tena rnit itti tdi Io Ee PRERA RES RR RR RS E RR RR SER HU SEE SEIS ER ERATES R ETE EUR RR ERR AIRE REN ete FReSe 298 Service books and diagnostic reports coeno hr hereto tote porro c a oa aN RN EEXN ERR SR KR RETE aapea gebe CER REN SR ERR Su nindas 300 Accept delete or restore a service book 300 Runa diagnostic Toro E 300 View submit or delete a diagnostic report sscesccssscssorsessersscecssorsensersscesesossossessncesesossossesoncesssoesescesoncesesossoseesenceseossossesencenaes 300 Set a default recipient for diagnostic reports 301 can t run or submit a diagnostic report eerte etienne etre thuat sa tpa a toca Ea Saranda nN e eae ERE EIER ae ER Ea ERE Eae Ea ER da Fn e kasais 301 Find your smartphone model number and version of the BlackBerry Device Software essen 301 SYNCHONISATION 302 How to Synchronisation 302 Troubleshooting Synchronisation iota ioo nonet iti ette trii ehe e todo erae Eta eR P
108. EJ key gt Save To turn off video lighting clear the Video Light check box Change the video camera scene mode You can change the scene mode in the video camera to optimise the settings for different environments 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the IZ key gt Options 3 Change the Scene Mode field 4 Press the jj key gt Save 134 User Guide Media Change the video size and format The larger the video the more storage space the video requires 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the IZ key gt Options 3 Change the Video Format field 4 Press the IZ key gt Save Change the location for storing videos that you take 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the EEJ key gt Options 3 Change the Folder field 4 Press the BJ key gt Save Reduce blurriness in the videos that you take The image stabilisation option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the IZ key gt Options 3 Select the Image Stabilisation check box 4 Press the BJ key gt Save Troubleshooting Video camera Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your
109. IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORISED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS 318 User Guide Legal notice IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service pro
110. ISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALISE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN
111. IZ key gt Repair 4 Complete the instructions on the screen If your media card is still not repaired after you run the repair feature you might want to try formatting it Related information 254 User Guide Storage space and media cards My smartphone doesn t recognise my media card 257 Format your media card or built in media storage Depending on your BlackBerry smartphone model you might not be able to format your smartphone s built in media storage CAUTION If you format your media card or built in media storage all of the data that s saved to your media card or built in media storage is deleted Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue On the Home screen or in a folder click the Options icon Click Device Storage Press the IZ key gt Format Complete the instructions on the screen PONS About compression Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that data When compression is turned on your smartphone can compress your data including messages contacts calendar entries tasks and memos You should keep compression turned on If both compression and encryption are turned on
112. Media icon gt Music icon 2 Click Playlists New Playlist Tocreate a standard playlist click Standard Playlist Type a name for the playlist Click Add Songs Click a song e To create an automatic playlist click Automatic Playlist Type a name for the playlist Click the plus sign to add criteria for artists albums or genres 3 Press the II key gt Save Add the song that is playing to a playlist 1 When playing a song press the EZ key gt Add To Playlist 2 Click a playlist Move or delete a song in a playlist On the Home screen click the Media icon Music icon Click Playlists Click a standard playlist Highlight a song e To change the location of the song in the playlist press the ES key Move Navigate to a new location Press the IZ key gt Complete Move To delete the song from the playlist press the EJ key Remove OK 5 Press the SJ key gt Save Bow oz Rename or delete a playlist 1 On the Home screen click the Media icon gt Music icon 2 Click Playlists 3 Highlight a playlist 4 Press the IZ key Torename the playlist click Rename Type a name for the playlist Click OK To delete the playlist click Delete 129 User Guide Media Troubleshooting Music Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan
113. MemoPad icon 2 Press the EZB key gt Filter 3 Press the Rj key gt New 4 Type a name for the category 5 Press the key on the keyboard To delete a category highlight the category Press the SHJ key gt Delete Synchronising contacts About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognise fields in a contact calendar entry or email account some data or email can t be synchronised or reconciled If wireless data synchronisation isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronise your organiser data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a bac
114. Options icon 2 Click Display Message Categorisation 3 In the Message Outline Colours section do any of the following To set an outline colour for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server change the Enterprise Messages field To set an outline colour for your other messages change the Other Messages field 4 Press the IZ key gt Save Note PIN messages might use the outline colour that you have set for your work email For more information contact your administrator Mark a message as read or unread On the Home screen click the Messages icon To mark a message as read or unread highlight the message Press the ES key Mark Read or Mark Unread To mark all messages that are prior to a specific date as read highlight a date field Press the EJ key Mark Prior Read Storing and filing email About synchronisation of email folders You can add change or delete email folders in the email application on your computer or in the Messages application on your BlackBerry smartphone If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports this feature changes that you make to email folders are synchronised over the wireless network Related information Synchronise email over the wireless network 72 File an email To perform this task your work email account must use a BlackBerry 9 Enterprise Server that sup
115. Options icon 2 Click Display Screen Display 3 Do any of the following To change the brightness of the backlight for the screen change the Backlight Brightness field To change the length of time that the backlight stays on when you re not touching your BlackBerry smartphone change the Backlight Timeout field To stop the backlight from adjusting to lighting conditions clear the Automatically Dim Backlight check box 4 Press the IZ key gt Save Related information The screen turns off 33 Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display Screen Display 3 Change the font fields 4 Press the BEJ key gt Save 203 User Guide Screen display Organising applications on the Home screen About organising application icons Application icons can appear on the Home screen or in folders on the Home screen If you cannot see all your application icons they might be hidden You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu You can reorder application icons to change which icons appear first on the Home screen You can also create and delete folders change the folder icon style for folders that you create and move application icons into folders and out of folders You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu
116. P Real Time Streaming Protocol R UIM Removable User Identity Module SAN subject alternative name SDN A service dialling number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your BlackBerry smartphone service such as the current call forwarding status SHA Secure Hash Algorithm SIM Subscriber Identity Module S MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Centre SSID service set identifier SSL Secure Sockets Layer 315 User Guide TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Mark up Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security 316 Glossary User Guide Legal notice LEGAL NOTICE 2011 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world iTunes is a trademark of Apple Inc Bluetooth is a trademark of Bluetooth SIG DataViz Documents To Go Sheet To Go Slideshow To Go and Word To Go are trademarks of DataV
117. P 9981 smartphone model number REP71UW or REQ71UW C 0 1 68 This is a Wi Fi enabled device subject to restrictions of use in some member states of the European Community Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada 321
118. P ONS can t check spelling You can check only the spelling of text that you type You can check spelling in English Afrikaans Arabic Catalan Croatian Czech Danish Dutch French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish and Turkish Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling For example you might not want the spelling checker to include acronyms or one letter words You can also set your BlackBerry device to check spelling automatically before you send an email message 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Spell Check 3 Change one or more options 4 Press the IZ key gt Save Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the ZZ key gt Check Spelling 2 Do any of the following e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the key To ignore all instances of the suggested spelling press the E3 key Ignore All To add the word to the custom dictionary press the EJ key Add To Dictionary To stop checking spelling press the EJ key Cancel Spell Check 197 User Guide Typing Troubleshooting Typing I can t check spelling You can check only the spelling
119. PORSCHE DESIGN M et P 998 User Guide Version 7 0 BlackBerry Contents UGK HS o REL EE 5 Getting Started Your sitiartplione scietis eri eer etie te ete euis mee es eo nent rise REEL EE EE CHEODVE PE EUR E E TER KEXNP EVER e X EUM VS UE e 5 Low to TOD105 ceteri ipei IL LM UM EUM LM mI 19 THOSE WO pO me dE P lodvazimdsvasteness 23 x reram UuU H m H 28 TFOUBICSIMGOTING HOP ma LO EE 31 TAPS and NONCURA LIL I 36 HIPS Doing thiings quickly ciu rere phi epar Fer BASEE snaccesscdaseesasessdasasbuapusatinsscabaceanalss SPER aS AE ASEA A Ee EANNAN AA SEREAS EEEE 36 TIPS Extending pattan MED a E a EEE ERG 37 Tips Finding AP PS AEAT T A A A 38 Tips Freeing space for your music pictures videos and files eeeeeeeeeeeee eene enne enne tnnt nne nnns nennen si sisii 38 Tips Updating yotir SOTWANC sai 1 ierit sr rre e Ert AESI ERR AER LEER cxedeasssexusiinscepassinvad sdsaseicesdaiiuinapasaisvasealacsabeceeesaesaepaes 39 Tips Keeping yourmintonmation Safe 2 citer o ee Ro ER E RUE e ERO c EYES EE HER IER RENE a ERE M oen aE EE EDDA ERR REESE RN ABER RN 40 Mie caven eneinio EARE E UD ui SIL E T 40 Troubleshooting SNCS ae a E ea E e eaaa Erien Vet
120. Press the SJ key gt Save Delete a saved dock profile On the Home screen or in a folder click the Options icon Click Device Smart Accessories Highlight a dock profile Press the J key gt Delete PONS 250 User Guide Power and battery POWER AND BATTERY How to Power and battery Turn off your smartphone Depending on your theme the location or name of the Power Off icon might differ from the location or name in this task e f you haven t set your BlackBerry smartphone to turn on and turn off automatically at specific times press and hold the key e f you have set your smartphone to turn on and turn off automatically at specific times on the home screen or in a folder click the Power Off icon If you want your smartphone to stay turned off until you turn it on again click Full Power Off If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren t using it for an extended period like when you sleep Data you receive when the smartphone is turned off automatically updates when the smartphone turns on On the Home screen or in a folder click the Options icon Click Device gt Auto On Off In the Weekday or Weekend section select the Enabled check box Specify the times when your smartphone should turn on and turn off on week
121. R RE ERR Spa SRs REEF sat cvecpecesceneeetessenese 305 f eate e NR oe T REDE 307 FIOW O AC OSSD aE a a 307 Cal GU atO lies aryen N E S N E is esetenistceeetieeceeterareeteess 311 DE iaer eD EL EET TT T T E E T 311 Gonvert ameasutremerit 5 a E E A 311 GIOSSANY aison pren EEEE ATEETAN AE E E NEN 312 Legal apoyo 317 User Guide Quick Help QUICK HELP Getting started Your smartphone Find out about apps and indicators and what the keys do on your BlackBerry smartphone Your P 9981 smartphone at a glance Lock the screen Notification LED Volume up Mute Volume down Headset jack Touch screen USB port Escape key Move back a screen Trackpad Move around the screen Select an item sis End Power key Send key p Hold to turn on or turn off Make or answer a call W End a call Return to Home screen Type the other Convenience ke character on a key Take a picture Microphone You can customise do not cover this key Enter Capitalise letters Type Symbols New in BlackBerry 7 BlackBerry 7 includes a number of exciting new features and services as well as some enhancements to existing features BlackBerry ID A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services After you create your BlackBerry ID you can log i
122. Reply To forward a message press the IZ key gt Forward 88 User Guide Messages Add an appointment to your calendar from a text message 1 In a text message highlight an iCalendar attachment 2 Press the EZB key gt View Appointment 3 Press the EZ key gt Add To Calendar Show names in the history of text messages 1 On the Home screen click the Text Messages icon 2 Press the IZ key gt Options 3 In the General Text Messaging Options section select the Show Names check box 4 f you want to change your display name beside the Display Name field type a name This name appears only in the history of your text messages and not in messages that you send 5 Press the SJ key gt Save Change how your text messages look 1 Onthe Home screen click the Text Messages icon 2 Press the IZ key gt Options 3 Inthe General Text Messaging Options section change the Conversation Style field 4 Press the IZ key gt Save Organising and storing text messages Store text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages your text messages still appear in the Messages application On the Home screen click the Messages icon Press the SJ key gt Options Select the Leave Messages On SIM Card check box Press the J key gt Save P O
123. Save If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronise calendar data For more information see the Help in the BlackBerry Desktop Software Related information Some characters in calendar entries don t appear correctly after synchronisation 174 About synchronisation conflicts 73 166 User Guide Calendar Manage data synchronisation conflicts You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data synchronisation changing conflict resolution options and synchronising organiser data using the synchronisation tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organiser data synchronisation see the Help in the BlackBerry Desktop Software Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views Day view Week view and Month view display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments meetings and free time in a list 1 On the Home screen click the Calendar icon 2 Press the IZ key gt View 3 Click a view Go to a specific date in the calendar 1 Onthe Home screen click the Calendar icon 2 Press the BJ key To move to a specific date click Go To Date To move to the current date click Go To Today Schedule a meeting
124. Security S MIME To download attachments in encrypted messages automatically change the Encrypted Attachment Support field to Automatic To download attachments in encrypted messages manually change the Encrypted Attachment Support field to Manual To prevent your BlackBerry smartphone from downloading attachments in encrypted messages change the Encrypted Attachment Support field to None 105 User Guide Messages 3 Press the BEJ key gt Save Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven t previously sent a message to or received a message from Otherwise your smartphone uses the message history to suggest a signing and encryption option You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead However if message classifications are turned on the default signing and encryption option might not be able to be used depending on the security requirements of a message s classification For example if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option 1 On the Home screen or in a folder click the Options icon 2 Click Device gt
125. Security Settings Certificates Press the Zl key gt Fetch Certificates Specify the search criteria Press the SJ key gt Search Click a certificate 7T Click Add Certificate to Key Store OO o qw Related information can t download a certificate 299 273 User Guide Security About certificate enrolment If your work email account uses a BlackBerry Enterprise Server that supports this feature you can download certificates over the wireless network using a certification authority profile provided by your administrator Depending on your organisation enrolment for a certificate might be required and may also occur automatically When you enrol with a certification authority profile a new certificate is downloaded to your BlackBerry smartphone and added to your certificate list The certification authority profile shows the status of the certificate If the certificate is scheduled to expire soon you can re enrol with the certification authority profile to receive an updated certificate Download a certificate from a certification authority If your administrator has provided you with a certification authority profile you can enrol with the profile to download a certificate to your BlackBerry smartphone If the certificate is scheduled to expire soon you can re enrol to receive an updated certificate 1 Onthe home screen click the le icon If you don t have the le icon on the Home screen or in a folder click the O
126. a folder click the Options icon 2 Click Security Password 3 Press the EJ key gt Save Change the amount of time before your smartphone locks Depending on the options that your administrator sets you might not be able to perform this task For more information contact your administrator If you set a BlackBerry smartphone password you can choose whether your smartphone locks automatically after a certain period of time 1 On the Home screen or in a folder click the Options icon 2 Click Security Password 3 Change the Lock After field Set a limit for smartphone password attempts 1 On the Home screen or in a folder click the Options icon 2 Click Security Password 3 Change the Number of Password Attempts field 4 Press the IZ key gt Save 267 User Guide Security Delete smartphone data third party applications or media card files Before you delete your BlackBerry smartphone data or media card files consider backing up these items so that you have a copy on your computer CAUTION If you have turned on encryption the process for deleting all smartphone data can take up to an hour to complete You can t stop the process after you start it If you reset your smartphone the process restarts after the smartphone restarts 1 On the Home screen or in a folder click the Options icon 2 Click Security Security Wipe To delete data from the messages application contacts application and other ap
127. a song that is on your smartphone or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a voice note To use a preloaded alert click All Alerts Find and click an alert 4 Press the EEJ key gt Save Related information can t change the number of times that my smartphone rings 58 Mute a call Place a call on hold If your BlackBerry smartphone is connected to a CDMA network you can t place a call on hold During a call press the ZZ key gt Hold To resume a call press the IZ key gt Resume Dial using numbers or letters When you type a letter in a phone number your BlackBerry smartphone dials the number that s associated with the letter on a conventional phone keypad e To type a number press a number key Switch applications during a call During a call press the IZ key gt Switch Application Note About using a headset You can purchase an optional headset to use with your BlackBerry smartphone 44 User Guide Phone If you use a headset you can use a headset button to answer or end a call or to turn on or turn off mute during a call Depending on your smartphone model you might be able to use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of audio or video files For more information about using t
128. able to change or delete these phone numbers or add new ones For more information contact your wireless service provider Forward or stop forwarding calls To perform this task your wireless service provider must set up your SIM card or BlackBerry smartphone for this service 1 From the Home screen press the key 2 Press the IZ key gt Options gt Call Forwarding e To forward all calls to a call forwarding number change the Forward Calls field to Always Change the Forward All Calls field to a call forwarding number e To forward unanswered calls only change the Forward Calls field to Conditional Change the If Busy If No Reply and If Not Reachable fields to a call forwarding number 3 Press the EEJ key gt Save Your call forwarding settings apply to all subsequent incoming calls until you change your settings again To stop forwarding calls change the Forward Calls field to Never 47 User Guide Phone Add change or delete a call forwarding number To perform this task your wireless service provider must set up your SIM card or BlackBerry smartphone for this service 1 From the Home screen press the key 2 Press the IZ key gt Options gt Call Forwarding 3 Press the EZB key e To add a call forwarding number click New Number Type a phone number Press the key on the keyboard To change a call forwarding number click Edit Numbers Highlight a phone number Press the EJ key gt Edit Select an e
129. activation message the message might take a short period of time to arrive in the Set up application open the email set up screen to send a service book to your smartphone 95 User Guide Messages e f you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device Advanced System Settings Host Routing Table Press the IZ key gt Register Now e Verify that data service is turned on e If you use email filters verify that the options for email filters are set correctly e Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from e Verify that your smartphone is not blocking messages For more information contact your administrator Related information Change prioritise or delete an email filter 71 Forward messages from a specific email folder to your smartphone 77 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65 000 email messages PIN messages and text messages your smartphone deletes the oldest messages from the message list Your smartphone doesn t delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email that you delete in the emai
130. adcast channel Click OK Press the EJ key gt Save NOS Ov A O N Personalise Text messages Change how your text messages look 1 On the Home screen click the Text Messages icon 2 Press the IZ key gt Options 3 Inthe General Text Messaging Options section change the Conversation Style field 92 User Guide Messages 4 Press the IZ key gt Save Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the P which might prevent you from accidentally sending a message if you plan to include several lines of text 1 On the Home screen click the Text Messages icon 2 Press the IZ key gt Options gt Text Messaging 3 Inthe General Text Messaging Options section clear the Press Enter Key to Send check box 4 Press the EJ key gt Save Troubleshooting Text messages can t send text messages Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area your smartphone should send the messages when you return to a wireless coverage area Try the following e Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area your smartphone should send the messages when you return to a wireless coverage area e Verify that fixed dialling is turned of
131. address set the Start field to Find Location In the Find a shop caf etc field type the contact s name Click the contact To specify a new location by typing the address set the Start field to Find Location In the Find an address field type the address Press the key on the keyboard Click the location To specify a favourite location set the Start field to From Favourites In the list click a favourite location Repeat step 3 to specify an ending location To change the route options click Route Options Select the Fastest or Shortest option Select or clear the check box beside one or more route options Click OK Click Search Send a location You can send a location as a message for example in an email or instant message The message that you send includes a link to the location so that the recipient can view the location on a map 1 Do one of the following e To send a location you are viewing on a map press the EZ key 211 User Guide Maps To send a location that s in a list such as your list of favourite locations go to the list Highlight the location Press the BM key 2 Click Send Location 3 Click a message type Copy a location 1 Do one of the following e To copy a location you are viewing on a map press the ER key To copy a location that s in a list such as your list of favourite locations go to the list Highlight the location Press the J key 2 Click Copy Location To pas
132. age inbox shortcuts for your current smartphone To view the shortcuts for viewing one type of message in a message inbox view your list of saved searches Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organisation might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices 85 User Guide Messages Text messages How to Text messages About text messages To send and receive text messages your wireless service provider must set up your wireless service plan for text messaging Depending on your wireless service provider this feature might not be supported Depending on the typing input language that you use to type your text messages your messages might display to your recipients differently than you expect Depending on your wireless service provider you might also
133. age or Prev Page Switch presentation views In a presentation press the EZ key To view text only click View Text To view text and slides click View Both To view the presentation in its original format click View Slides Switch slides In a presentation press the BJ key gt Next Slide or Prev Slide Rotate or zoom in to or out from a slide When viewing a presentation in slide view press the EZ key 121 User Guide Files and attachments To rotate a slide click Rotate e To zoom in to or zoom out from a slide click Zoom In or Zoom Out e To zoom back to the original slide size press the EZ key gt Fit to Screen Save a slide 1 When viewing a presentation in slide view press the BEJ key gt Save Slide 2 Enter a file name and highlight the folder that you want to save the file in 3 Click Save Troubleshooting Files A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the L3 key More or More All e If part of a Google Mail conversation doesn t appear press the ES key More of Conversation e f you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related information Rec
134. aitaskeatcre erna chives iri re io eid itte ere Ue rb i er Era Aaa reda rere nee eo Eee E een OE e TE vTe ade 187 blide cormipleted tasKs cus fa occ cad cates vacant cM LII IN I IM REI LIUM Li INI DEAL ceri MI MEE 188 Show tasks imithe calendare E 188 Synchronising tasks ANCIIMEM OSs iac rri e erra aSa XLI SAS ERR RR IER cndeesacessuacnaidesiabeaskenndacaziscohien ORE ERE Fare FIR CRX IRR 188 About Categorie S si ea 190 Categorise a contact task or Imi imO in nei terr t e ERREUR EH EAEE BRE RE CHE ERR Ea EASRA EA SASAS RASEI SEOSER TEA EESE EARRAS 190 Create a category for contacts tasks Or MEMOS ssscecisivestetsccesbecis rere ton EXE HD REED EH LRL YN EE EP R YS EN UET A dive NTa E PE XY EXERCERE YR eg kane eh 190 Turn off the prompt that appears before you delete items uses nennen enne nnne tnnt tnnt tne tnn natns nenne inse tn seen 191 MYON Gl e U 192 Ine Boa delln es M 192 clesie 199 HOW moueri EUER 199 Troubleshooting Keyboard sssi Em 200 Language REPERI TETTE TETTE DLL UT UU 201 How to Language ERE 201 Troublesh oting Lan QUAG A a a aa a a E a a E A a E ENEN 202 ieu 203
135. ake and videos you record Store files on a media card instead of your smartphone 38 On the Home screen click the Media icon Press the EJ key gt Memory Use On the Home screen or in a folder click the Files icon Find and highlight a file Press the jj key gt Delete On the Home screen click the Camera icon or the Media icon gt Video Camera icon Press the IZ key Options Change the Image Size or Video Format field On the Home screen click the Camera icon or the Media icon gt Video Camera icon Press the Jj key Options In the Storage section change the Store Pictures or Store Videos field User Guide Tips and shortcuts Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Copy move rename or delete a file 119 Receive only the first section of long email messages 78 Change the size of pictures that you take 138 View the amount of available storage space on your smartphone 254 Set how long your smartphone stores messages 67 Stop storing messages sent from your computer on your smartphone 78 Stop storing messages sent from your smartphone on your computer 78 Change how long your smartphone stores calendar entries 171 Keep an a
136. allowed password attempts If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets when you delete your smartphone data you might also delete the data on your media card For more information contact your administrator Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue My smartphone prompts me to make an emergency call when I type a password If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access number your smartphone might prompt you to make an emergency call when you type your smartphone password To dismiss the prompt to make an emergency call continue typing your smartphone password Related information Change the smartphone password 267 I can t unlock my smartphone using my smart card Try the following actions e Verify that the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reader correctly e Verify that you typed the smart card password correctly You should have received this password when you received your smart card e f you use a certificate to authenticate your smart card verify th
137. and PGP keys LED light emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code MTP Media Transfer Protocol NFC Near Field Communication OCSP Online Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user PIN personal identification number private key 314 User Guide Glossary A private key is a key that only the certificate subject can use Private key information is not distributed publically BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive public key A public key is a key that people other than the certificate subject can use BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects root certificate A root certificate is a self signed certificate and usually belongs to a certificate authority RTS
138. appears Clear text from a field In a field that you typed text into press the IZ key gt Clear Field About typing input methods The typing input method that you use determines how you type The language that you are typing in determines the typing input methods that are available If you are typing in a language that has multiple typing input methods you can switch between typing input methods when you are typing When you are typing in certain fields such as password fields your smartphone might automatically switch your typing input method Type text using SureType technology 1 Press the letter key once for each letter in a word 2 Do any of the following e To select a word from the list that appears when you type and start typing a new word highlight the word Press the key on the keyboard e To select an item from the list that appears when you type and continue typing the same word click the item To change a letter in a word that you re typing highlight the letter Click the alternate letter that appears on the screen To change a letter in a word after you finish typing the word click the word Highlight the letter Click the alternate letter that appears on the screen For example to type run you would press the R key once the U key once and so on until run appears in the list You would then highlight run and press the key Type text using multi tap To perform this task you must be using your BlackBerry sma
139. arm clock Notification view See upcoming appointments new messages and other notifications Search Search your entire smartphone including help messages music the Internet and more Navigation bar Tap to see more icons Slide left or right for more panels Use a picture as your smartphone wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the IZ key gt Set As Wallpaper Related information My display changed 206 Add a shortcut to your Home screen or Favourites panel You can add a shortcut to give yourself quick access to items such as frequently used websites contacts applications files podcast channels or media categories 1 Browse to a website or highlight the item that you want to create a shortcut for 2 Press the EZ key gt Add to Home Screen To change the name of the shortcut type a new name To change the location where the shortcut appears change the Location field To add the shortcut to your Favourites panel select the Mark as Favourite check box 3 Click Add Show or hide a Home screen panel 1 On the Home screen press the jj key gt Manage Panels 2 Select or clear the checkbox for each panel 3 Press the EJ key gt Save 15 User Guide Quick Help Show hide or find an application icon Depending on your theme you might not be able to hide some application icons On the Home screen or in a folder do any of the following
140. ars at the top of the screen when your smartphone has deleted the key About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates your smartphone password or both If you encrypt the files using an encryption key that your smartphone generates you can only access the files on your media card when the media card is inserted in your smartphone If you encrypt the files using your smartphone password you can access the files on your media card in any smartphone that you insert your media card into as long as you know the password for the smartphone Turn on encryption To encrypt data on your BlackBerry smartphone you must set a password for your smartphone Depending on the amount of storage space available you might not be able to encrypt files on your smartphone or on your media card You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your smartphone is locked the encrypted contact information doesn t appear on the screen On the Home screen or in a folder click the Options icon Click Security Encryption To encrypt data and files on your smartphone in the Device Memory section select the Encrypt check box To encrypt fil
141. artphone In rare cases if your smartphone doesn t recognise fields in a contact calendar entry or email account some data or email can t be synchronised or reconciled If wireless data synchronisation isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronise your organiser data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronise email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry smartphone which will synchronise your email over the wireless network On the Home screen click the Messages icon Press the J key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile check box Press the Aj key gt Save Om oO NS Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone 1 On the Home screen click the Messages icon 2
142. as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card try changing the phone number on your SIM card to change how your phone number appears in the Phone application 1 On the Home screen or in a folder click the Options icon Click Device Advanced System Settings SIM Card Highlight the phone number Press the SHJ key gt Edit SIM Phone Number Type your phone number Orge Qr 58 User Guide 6 Click OK My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset your smartphone might automatically make calls on the Bluetooth enabled headset Try the following actions e Disconnect the Bluetooth enabled headset from your smartphone During a call press the Zl key click Activate Handset Phone 59 User Guide Voice commands VOICE COMMANDS How to Voice commands Perform an action using a voice command 1 On the Home screen or in a folder click the Voice Dialling icon 2 After the beep say a voice command Related information can t make calls using a voice command 62 Change the options for voice prompts After you say a voice command voice prompts might prompt you for further information or clarification or voice prompts might read out instructions that appear on the screen 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialling To turn off
143. as the information becomes available For example you can receive updates for weather reports share quotes or breaking news When your smartphone receives an update a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your smartphone even when your smartphone is not connected to the wireless network Web applications that use browser push automatically push updates to your smartphone unless you turn off browser push Your smartphone supports different types of browser push messages Service loading messages and service indication messages include updated information Other browser push messages include messages that appear in your browser cache 162 U ser Guide Browser Browser push options Option Process MDS MDS Hosts Process SMSC SMSC Hosts Process IP IP Hosts Description Set whether your BlackBerry smartphone accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services Set whether your smartphone accepts push messages that are SMS based Set which SMSC host
144. at field is set to a smaller format Large videos use more storage space than smaller videos Related information Delete a message 65 Copy move rename or delete a file 119 Change the size of pictures that you take 138 Change the video size and format 135 I can t open media files Try the following actions e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Related information About file encryption 255 Camera Depending on your BlackBerry smartphone the camera or video camera might not be supported or some camera or video camera features might not be available 136 User Guide Media How to Camera Camera at a glance Zoom
145. at the certificate isn t revoked or expired 298 User Guide Security I can t download a certificate If you changed the connection type that your BlackBerry smartphone uses to connect to the LDAP enabled server or DSML enabled server try switching to the default connection type can t download a PGP key from an LDAP enabled server Try the following actions e Verify that your organisation permits you to download PGP keys from an LDAP enabled server For more information contact your administrator If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP enabled server try using the default connection type 299 User Guide Service books and diagnostic reports SERVICE BOOKS AND DIAGNOSTIC REPORTS Accept delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Service Book Highlight a service book Press the J key To accept a service book click Accept To delete a service book click Delete Torestore a service book click Undelete PONS Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administr
146. ated information Add a search engine from a website 158 Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn t appear as an option when you are changing your default search engine On the Home screen click the Browser icon To add a search engine from a link on a website browse to the website Click the link Click Add To add a search engine from a website that doesn t provide a link press the EJ key If New Search Engine appears in the menu click New Search Engine Add If New Search Engine doesn t appear in the menu the website doesn t support this feature Set the character encoding for all webpages By default your BlackBerry smartphone uses the optimal character encoding for a webpage 1 On the Home screen click the Browser icon 2 Press the J key gt Options 3 In the Web Content section change the Default text encoding field 4 Press the BJ key gt Save Stop loading images or playing embedded media files on webpages 1 On the Home screen click the Browser icon 2 Press the IZ key gt Options 158 User Guide Browser 3 In the Web Content section do one of the following To stop loading images on webpages clear the Load Images check box To stop playing embedded media files on webpages clear the Enable Embedded Media Files check box 4 Press the IZ key gt Save Stop blocking pop ups on webpages 1 On the Home screen click
147. ated information Send a file 98 Managing files and attachments View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the EJ key gt Properties Related information Hide a file or folder 119 View a hidden file or folder 120 Copy move rename or delete a file 1 Do one of the following e Onthe Home screen or in a folder click the Files icon e On the Home screen click the Media icon Press the EJ key Explore Find and highlight a file 3 Press the IZ key To copy a file click Copy Navigate to a location Click Paste To move a file click Cut Navigate to a location Click Paste Torename a file click Rename Type a name for the file Click Save To delete a file click Delete m Hide a file or folder To view a file or folder after you hide it you must remember the location of the file or folder On the Home screen click the folder that contains the file or folder you want to hide Press the SJ key gt Explore Find and highlight the file or folder you want to hide Press the Il key gt Properties Select the Hidden checkbox Click OK OO do mc After you hide a file or folder it is no longer visible on your BlackBerry smartphone Related information View a hidden file or folder 120 119 User Guide Files and attachments
148. ations Possible solution Try the following actions e Reset your smartphone e If the error message still appears after you reset your smartphone reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Reset your smartphone Contact your wireless service provider When this error occurs all of your smartphone data is deleted to prevent unauthorised access to your information If your email account uses a BlackBerry Enterprise Server your administrator might be able to change options that will minimise the chance of this error message appearing again For more information contact your administrator Try the following actions e Reload your BlackBerry Device Software The reload process deletes your smartphone data e ftheerror message still appears after you reload your BlackBerry Device Software contact your wireless service provider Contact your administrator Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you reload the BlackBerry Device Software download and install the latest version of the BlackBerry Desktop Software 219 User Guide Applications You may need to reload the BlackBerry Device Software to resolve a technical issue It might take up to an hour to reload the BlackBerry Device Software During that ti
149. ator might ask you to run and submit a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the issue 1 On the Home screen or in a folder click the Options icon 2 Click Networks and Connections Mobile Network 3 Press the SJ key gt Diagnostics Test 4 Press the EZ key gt Run Related information can t run or submit a diagnostic report 301 View submit or delete a diagnostic report On the Home screen or in a folder click the Options icon Click Networks and Connections gt Mobile Network Press the Il key gt Diagnostics Test Highlight a report Press the J key To view the diagnostic report click View Report Or e o Mom 300 User Guide Service books and diagnostic reports To submit the diagnostic report click Email Report or PIN Report To delete the diagnostic report click Delete To delete all diagnostic reports click Delete All Related information can t run or submit a diagnostic report 301 Set a default recipient for diagnostic reports If you set the default recipient each time that you submit a diagnostic report your BlackBerry smartphone sends the report to that recipient If you want to specify a recipient each time that you submit a report don t set the default recipient 1 On the Home screen or in a folder click the Options icon 2 Click Networks and Connections Mobile Network 3 Press the EZB key gt D
150. ause or stop a media file for a certain period of time the media player screen closes to optimise the performance of your BlackBerry smartphone 1 On the Home screen click the Media icon 2 Press the IZ key gt Media Options 3 Change the Close Media Player When Inactive field Turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card This might be useful if you want to make sure that your files are saved to your smartphone s built in media storage rather than your media card 1 On the Home screen or in a folder click the Options icon 2 Click Device Storage 3 Clear the Media Card Support check box 4 Press the jj key gt Save About transferring and synchronising media files You can connect your BlackBerry smartphone to your computer to transfer and synchronise files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device When you connect your smartphone to your computer using a USB cable the USB option that appears in the dialog box on the screen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackB
151. ave multiple calendars on your smartphone If you have multiple calendars on your smartphone you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider 1 On the Home screen click the Calendar icon 2 Press the key gt Select Calendar 3 Click a calendar Meetings Schedule a meeting or an appointment To invite participants to a meeting your work email account must use a BlackBerry Enterprise Server that supports this feature 1 On the Home screen click the Calendar icon 2 Press the IZ key gt New Appointment 3 Type the meeting or appointment information e To invite a participant to a meeting press the s key gt Invite Attendee Click a participant 4 Do one of the following e To send the meeting invitation to the participants that you invited press the L3 key Send To save an appointment press the EEJ key gt Save Related information Turn off your smartphone 251 can t schedule appointments that span multiple days 173 can t set some fields when scheduling appointments 173 168 User Guide Calendar Delete an appointment meeting or alarm 1 On the Home screen click the Calendar icon 2 Highlight an appointment meeting or alarm 3 Press the IZ key gt Delete Respond to a meeting invitation 1 Ina meeting invitation press the EZ key 2 Click Accept Tentative or Decline 3 If you declined a delegated me
152. ay 3 Press the EJ key gt Save Add rename or delete a folder on the home screen On the home screen do one of the following To add a folder press the EJ key Add Folder Type a name for the folder Click Add To rename a folder highlight a folder Press the EJ key Edit Folder Type a name for the folder Click Save e To delete a folder highlight a folder Press the IZ key gt Delete Add a message that appears when your smartphone is locked 1 On the Home screen or in a folder click the Options icon 2 Click Display Message on Lock Screen 3 Type the text that you want to appear on the screen when your smartphone is locked 4 Press the EEJ key gt Save Turn on flashing LED notification for wireless coverage 1 On the Home screen or in a folder click the Options icon 2 Click Display Screen Display 3 Select the LED Coverage Indicator check box 4 Press the EJ key gt Save When your BlackBerry smartphone is connected to the wireless network the LED light flashes green To turn off the wireless coverage notification clear the LED Coverage Indicator check box Use greyscale or reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility To use greyscale for the screen display change the Colour Contrast field to Greyscale To use reverse contrast for the screen display change the Colour Contrast field to Reverse Contrast
153. be able to send and receive the following media files in text messages jpg gif womp midi vcf vCard ics iCalendar avi mpg or mov If you have more than one phone number associated with your BlackBerry smartphone your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application Message inbox icons These icons indicate the type or status of each message in your inbox Depending on your wireless service provider some of these icons might not appear Ez Unread message 3 New BBM item To clear this indicator open each chat that has this indicator Ej Read message 33 BBM chat is open B Draft message imp New BBM Groups item uw Filed message New RSS item a Message with an attachment i Message is being sent 3 sat Message is high priority x Message has not been sent es Text message with an attachment 4 Message has been sent BS Text message Y Message has been delivered y Message has been read 86 User Guide Messages Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider 1 On the Home screen click the Text Messages icon 2 Press the EZ key gt Compose Text Message 3 Inthe To field do one of the following e Type a contact name e Press the ZZ key gt Choose Contact Click a contact Type a phone number that can receive text messages incl
154. binary forms with or without modification are permitted provided that the following conditions are met e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 320 User Guide Legal notice e Neither the name of the University of Cambridge nor the name of Apple Inc nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Porsche Design
155. box shortcuts for your current smartphone To view the shortcuts for viewing one type of message in a message inbox view your list of saved searches PIN messages How to PIN messages Compose and send a PIN message 1 Onthe Home screen click the Messages icon 2 Press the IZ key gt Compose Other gt Compose PIN 3 Inthe To field do one of the following Type a PIN Press the key on the keyboard f you have a PIN saved for a contact that is in your contact list type the contact name Press the key on the keyboard 4 Type a message 5 Press the SJ key gt Send Related information Personal distribution lists 180 can t send messages 32 Create a link for a PIN You can create a link for a PIN in a message calendar entry task or memo If you click the link you can send a PIN message When you are typing text type pin and the PIN 94 User Guide Messages Troubleshooting PIN messages can t send messages Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone number for your contact e f you created an email address or added an existing email address to your smartphone using the email set up screen in the Set up application verify that you have received an activation message on your smartphone from the BlackBerry Internet Ser
156. c contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ringtone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ringtone or alert you can select the All Alerts Off profile 1 On the Home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ringtone and alert information for calls and messages Press the EZB key gt Save A OOT d 09 9 To delete a contact alert highlight the contact alert that you want to delete Press the E3 key Delete Add a contact picture for caller ID On the Home screen click the Contacts icon Highlight a contact Press the EJ key gt Edit Press the J key gt Add Picture Find highlight and click a picture If necessary move the crop box to the portion of the picture that you want to use OD gr ON 30 User Guide Quick Help 7 Press the EZB key gt Crop amp Save 8 Press the jj key gt Save Related information My contact pictures keep changing 182 Troubleshooting Top 10 Save time and maximise your efficiency with these quick tips can t make or receive calls Try the following actions Verify that you
157. c reports if you set a default recipient each time that you submit a Wi Fi diagnostic report your BlackBerry smartphone sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set a default recipient 1 Onthe Home screen or in a folder click the Options icon 2 Click Networks and Connections Wi Fi Network 3 Press the ZZ key gt Troubleshoot gt Wi Fi Diagnostics 4 Press the IZ key gt Options To include advanced data in Wi Fi diagnostic reports change the Display Mode field to Advanced To set a default recipient for Wi Fi diagnostic reports type the contact information 5 Press the SJ key gt Save Connection permissions for third party applications Permission Description USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry smartphone Bluetooth Set whether third party applications can use Bluetooth connections Phone Set whether third party applications can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Set whether third party applications can access the Internet or your organisation s intranet using your organisation s network 236 User Guide Manage Connections Permission Description Internet Set whether third party applications can access the Internet through your wi
158. call meeting with a one touch Join Now option if this feature is supported on their smartphone so that they don t have to dial the conference call bridge number and access codes If you don t have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together Related information Conference call meetings 172 Create a conference call meeting from your smartphone To perform this task you must be the meeting organiser If you are not the meeting organiser you can create a conference call meeting on behalf of another person from your computer 1 In a meeting select the Conference call check box 2 Type the information for the conference call 3 Press the IZ key gt Save Create a conference call meeting from your computer To perform this task you must be the meeting organiser or be creating the meeting on behalf of the meeting organiser For information about creating meetings on behalf of another person see the documentation for the email application on your computer You can create a conference call meeting from your computer that your BlackBerry smartphone recognises When the conference call meeting starts participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option if their smartphone supports this feature 1 In the meeting notes or in the meeting location field type CCP and the participant conference call bridge n
159. cation on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognise fields in a contact calendar entry or email account some data or email can t be synchronised or reconciled If wireless data synchronisation isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronise your organiser data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronise email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry smartphone which will synchronise your email over the wireless network On the Home screen click the Messages icon Press the EZB key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email accou
160. cations Permission USB Bluetooth Phone Location Data Server Network Internet Wi Fi if supported Description Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry smartphone Set whether third party applications can use Bluetooth connections Set whether third party applications can make calls or access call logs Set whether third party applications can use your GPS location information Set whether third party applications can access the Internet or your organisation s intranet using your organisation s network Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or WAP gateway Set whether third party applications can use Wi Fi connections 297 User Guide Security Permission Description Near Field Communication Set whether third party applications can use NFC connections Troubleshooting Security forget my smartphone password If you forget your BlackBerry smartphone password it can t be recovered If your smartphone uses a BlackBerry Enterprise Server your administrator might be able to reset your password without deleting your smartphone data Otherwise the only way you can reset your password without knowing your current password is to delete all your smartphone data You can do this by exceeding the number of
161. ce Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device such as a car kit or headset until you disconnect the devices 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Highlight a Bluetooth enabled device To connect to a Bluetooth enabled device press the Ea key gt Connect If necessary verify that the same number appears in the dialogue boxes on both paired devices e To disconnect from a paired Bluetooth enabled device highlight the device Press the Ea key gt Disconnect Related information Turn on or turn off Bluetooth technology 240 can t pair with a Bluetooth enabled device 34 Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology During a call press the IZ key gt Activate Bluetooth device gt Related information Turn on or turn off Bluetooth technology 240 241 User Guide Bluetooth technology Share contacts with a paired Bluetooth enabled car kit 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Conn
162. ced Security Settings Certificate Servers 3 Highlight a certificate server 4 Press the IZ key gt Delete 286 User Guide Security Key store About the key store The key store on your BlackBerry smartphone might store the following items e Personal certificates or PGP keys public and private key pairs e Certificates that you download using a certification authority profile or the BlackBerry Desktop Software e Root certificates that are included in the BlackBerry Desktop Software e Certificates that you download from an LDAP enabled server or DSML enabled server e PGP public keys that you download from an LDAP enabled server e Certificates or PGP public keys that you import from your smartphone or a media card e Certificates or PGP public keys that you add from a message To access items in the key store you must enter a key store password If you exceed the number of allowed password attempts all your smartphone data is deleted Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Change the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Key Stores 3 Press the IZ key gt Change Key St
163. ceiver to perform this task Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and if you have set a BlackBerry smartphone password you can also lock your smartphone with a password Do one of the following e To lock the keyboard and screen press the Lock key on the top of your smartphone Tounlock the keyboard and screen press the Lock key again m To lock your smartphone with a password on the Home screen or in a folder click the E icon Tounlock your smartphone enter your password Press the key on the keyboard Turn on or turn off flight mode You should keep network connections turned off in certain places such as on an aeroplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn on flight mode click All Off Toturn off flight mode click Restore Connections Related information Turn on or turn off a network connection 224 Turn on or turn off data service or set roaming options 226 Turn off word substitution 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Typing 3 For a keyboard click Advanced Style Options 22 User Guide 4 Clear the Spelling checkbox 5 Press the jj k
164. cessary delete the message from your message inbox as well e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the Ea key gt Delete Messages To delete all messages prior to a certain date highlight a date field Press the Ea key gt Delete Prior gt Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the E key Attach Contact 2 Find and highlight a contact 3 Press the EZB key gt Continue Related information can t attach a file to a text message 93 Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message When you are composing an email or a PIN message press the ES key Add Bcc Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a webpage press the EJ key Find or Find on Page 2 Typethe text 3 Press the key on the keyboard To search for the next instance of the text press the EJ key Find Next or Find Next on Page Reply to or
165. click the Maps icon Press the SJ key gt Favourites Highlight a location Press the SJ key gt Edit Favourite Do any of the following o ROI 210 User Guide Maps 6 n the Label field type a new name for the location n the Description field type a description of the location Click OK Delete a location from your list of favourites 1 Or 0 Io On the Home screen click the Maps icon Press the EJ key gt Favourites Highlight a location Press the SJ key gt Remove as Favourite Click Yes Get directions On the Home screen click the Maps icon Press the EJ key gt Get Directions Do one of the following to specify a starting location To specify your current location if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver set the Start field to My Location To specify the location that you are currently viewing on a map set the Start field to Use centre of map If you are viewing a favourite location click the location address To specify a new location by selecting the location on a map set the Start field to Select from map Click the location on the map To specify a point of interest such as a business or a landmark set the Start field to Find Location In the Find a shop caf etc field type the information for the point of interest Press the key on the keyboard Click a point of interest To specify a contact s
166. closes to optimise the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 125 Video camera Depending on your BlackBerry smartphone the camera or video camera might not be supported or some camera or video camera features might not be available 133 User Guide Media How to Video camera Video camera These icons appear at the bottom of the screen in the video camera You can click these icons e Start recording knees Pause recording Send video ll Rename video E Delete video Record a video To perform this task you might need to have a media card inserted in your BlackBerry smartphone 1 On the Home screen click the Media icon gt Video Camera icon 2 To start recording click the record icon 3 To pause recording click the pause icon Note The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused Related information Take a picture 137 Turn on or off video lighting In low lighting conditions the video light can improve the quality of videos that you record 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the IZ key gt Options 3 Select the Video Light check box 4 Press the E
167. count uses a BlackBerry Enterprise Server your administrator might not allow you to update the BlackBerry Device Software from a website Using the BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer you can update your BlackBerry Device Software from your computer For more information about updating the BlackBerry Device Software from your computer see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 221 User Guide BlackBerry Device Software Update the BlackBerry Device Software from a website If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task Check with your administrator for BlackBerry Device Software updates that have been approved for use in your organisation Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 From your computer visit www blackberry com update 2 Click Check for Up
168. ction is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi network but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Bluetooth connection is turned on and you are connected to a Bluetooth enabled device Your Bluetooth connection is turned on but you are not connected to a Bluetooth enabled device About emergency calls and Emergency Callback Mode 45 229 User Guide Manage Connections Troubleshooting Mobile network I can t connect to the mobile network Try the following actions f your BlackBerry smartphone uses a SIM card verify that your SIM card is inserted in your smartphone correctly e f your smartphone normally connects to a CDMA network and your smartphone supports international roaming verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly e Verify that you ve turned on the connection to the wireless network e Verify that you re connected to your wireless service provider s network If you switched wireless networks manually your smartphone remains connected to that wireless network until you select your wireless service provider s network again f you ve set a specific speed for wireless network connections verify that you re in a wireless coverage area that supports the connection speed e If you have a Wi Fi enabled smartphone and yo
169. d 4 Press the EJ key gt Save To turn on the prompt again change the Truncation Mode field to Prompt User Turn off the prompt that appears when you use a PGP key that is not recommended for use 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Clear the Warn about problems with my PGP keys check box 4 Press the EJ key gt Save To turn on the prompt again select the Warn about problems with my PGP keys check box Troubleshooting PGP protected messages Some signing and encryption options aren t available on my smartphone Try the following actions e Verify that the email account that you re using supports all signing and encryption options e f you use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classification 114 User Guide Messages I can t open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons The attachment information might not be available on the BlackBerry Enterprise Server Your administrator might have set options to prevent you from opening attachments in encrypted messages You might have received the message from an email account that doesn t support attachments in encrypted messages The message might have been encrypted with an algorithm that isn t supported If y
170. d Substitution About word substitution Word substitution is designed to replace specific text that you type with preloaded word substitution entries If you type text that can be replaced with a word substitution entry the text changes after you press the Space key Your BlackBerry smartphone has built in word substitution entries that correct common mistakes For example word substitution changes hte to the You can create word substitution entries for your common typing mistakes or for abbreviations For example you might create a word substitution entry that replaces ttyl with talk to you later Related information Change or delete a word substitution entry 196 195 User Guide Typing Undo a Word Substitution change If the Word Substitution feature changes a word that you don t want to change you can undo the change Turn off word substitution On the Home screen or in a folder click the Options icon Click Typing and Language Typing For a keyboard click Advanced Style Options Clear the Spelling checkbox Press the Aj key gt Save Ove ONS Create a word substitution entry On the Home screen or in a folder click the Options icon Click Typing and Language gt Word Substitution Press the J key gt New In the Replace field type the text to replace In the With field do one of the following e Type replacement text e To insert a macro for example the current date or time press the E3 key Insert Macro
171. d choose a device or pair with a device Related information can t attach a file to a text message 93 242 User Guide Bluetooth technology Send and receive a contact card using Bluetooth technology You can send and receive contact cards directly through the Contacts application using Bluetooth technology 1 On the Home screen click the Contacts icon 2 Click a contact 3 Press the EZB key gt Send Contact Card gt Send Using Bluetooth To receive a contact card in the Do you want to receive the incoming data dialog box that appears on the receiving device s screen click Yes Rename a paired Bluetooth enabled device 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections Bluetooth Connections Highlight a paired Bluetooth enabled device Press the Il key gt Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the J key gt Save Ooahwn Delete a paired Bluetooth enabled device To perform this task you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Highlight a paired Bluetooth enabled device 4 Press the ZZ key gt Delete Device Make your smartphone d
172. d dialling e f you have travelled to another country and you haven t changed your smart dialling options dial the full phone number including the country code and area code for your contact e f you re not receiving calls verify that call blocking and call forwarding are turned off e Your smartphone or your SIM card might support more than one phone number even if you only have one phone number Check that your phone number is set as your active phone number e f you have more than one phone number associated with your smartphone verify that the phone number that you want to make calls from and receive calls to is set as your active phone number e f you re using your BlackBerry MVS Client phone number verify that support for the BlackBerry MVS Client is turned on e f you re using your BlackBerry MVS Client phone number verify that your smartphone is registered with the BlackBerry Mobile Voice System From the Home screen press the key Press the EJ key Click Options Click BlackBerry MVS Client Press the EJ key Click Register Now If the Register Now menu item doesn t appear or if the registration fails contact your administrator If the registration doesn t complete wait for a short period of time and then try again 57 User Guide Phone e f you have set call forwarding for the phone number provided by your wireless service provider calls to your BlackBerry MVS Client phone number are also forwarded To receive calls to
173. d field type a new password 7 Press the SJ key gt Save About software tokens You might need a software token to log in to a VPN A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN If you use a software token to log in to a VPN the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct For more information about software tokens contact your administrator Change the software token for a VPN profile To perform this task the software token that you want to use must be installed on your BlackBerry smartphone For more information contact your administrator On the Home screen or in a folder click the Options icon Click Security Advanced Security Settings VPN Highlight a VPN profile Press the J key gt Edit Change the Software Token Serial Number field Press the J key gt Save Qi or Go m Change the PIN for a software token on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Software Tokens 3 Click a software token Specify PIN Verify security software manually Security self tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone The tests should run automatically after you restart your smartphone but you can also verify security software manually
174. d that you received with your smart card Use a certificate to authenticate your smart card To perform this task you must be using a smart card and a password to unlock your BlackBerry smartphone If you use a certificate to authenticate your smart card the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone On the Home screen or in a folder click the Options icon Click Security Password If necessary change the User Authenticator field to Smart card Change the Authentication Certificate field Press the ij key gt Save Cie Nm To stop using a certificate to authenticate your smart card change the Authentication Certificate field to None Check the status of your authentication certificate automatically To perform this task you must be using a smart card and a password to unlock your BlackBerry smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Password 291 User Guide Security 3 If necessary change the Authentication Type field to Smart Card 4 Change the Certificate Status Check field 5 Press the SJ key gt Save If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired your smartphone locks Store the passphrase for your smart card on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Security Smart Card 3 Select the PIN
175. dates 3 Connect your BlackBerry smartphone to your computer 4 Complete the instructions on the screen Related information About backing up and restoring smartphone data 165 My smartphone doesn t have enough available storage space to update the BlackBerry Device Software 223 Update the BlackBerry Device Software using the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Connect your BlackBerry smartphone to your computer and open the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Related information About backing up and restoring smartphone data 165 My smartphone doesn t have enough available storage space to update the BlackBerry Device Software 223 Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task 1 On the Home screen or in a folder click the Options icon 2 Click Device Software Updates f you recently updated your BlackBerry Device Software to return to the previous software version press the J key gt
176. days and weekends Press the EJ key gt Save Ur oc Reset the smartphone Remove and reinsert the battery Check the battery power level 1 On the Home screen or in a folder click the Options icon 2 Click Device Device and Status Information Tips Extending battery life For full instructions click the links under Related information at the bottom Close apps when you re finished with them In an app press the ES key and click Close or Exit 251 User Guide Turn off network connections you aren t using If your BlackBerry smartphone supports Wi Fi use Wi Fi when you re in an area with reduced wireless coverage Set your smartphone to turn on and turn off automatically Close browser tabs you aren t using Set backlighting to remain on for a shorter period and lower its brightness Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ringtone Delete the previous text from a reply message Change how often podcast or social feed applications refresh content If your smartphone has a camera flash turn off the flash Keep your battery connections clean 252 Power and battery On the Home screen click the connections area at the top ofthe screen or click the Manage Connections icon Click a network connection to clear the check box On the Home screen click the connections area at the top o
177. ddress for your smartphone and do not see this option contact your administrator or wireless service provider 19 User Guide Quick Help Related information Synchronise email over the wireless network 72 Change options for your personal email account 79 About downloading apps with the BlackBerry App World With the BlackBerry App World storefront you can search for and download games themes social networking apps personal productivity apps and much more Using an existing PayPal account you can buy and download apps to your smartphone over the wireless network If you don t already have the BlackBerry App World on your smartphone you can download it at www blackberryappworld com For more information about managing apps using BlackBerry App World click the BlackBerry App World icon Press the ZZ key gt Help Depending on your wireless service provider and region you might have the option to add or update apps using the BlackBerry App World storefront You might also be able to download apps from a webpage try visiting mobile blackberry com from your BlackBerry smartphone or through your wireless service provider Data charges might apply when you add or use an app over the wireless network For more information contact your wireless Service provider Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the inf
178. ders appear dimmed If you can t forward email from an email folder the check box beside the folder appears dimmed Try the following actions e Wait for a few seconds The email folders might become available after a short period of time 84 User Guide Messages e Turn off wireless email reconciliation and then turn it on again Related information Synchronise email over the wireless network 72 Email filters aren t working correctly Try the following actions e Verify that your email filters are turned on e Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages Related information Email filters 69 The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer your smartphone files the message Related information View filed messages 66 Hide messages from the Messages application 75 Hide filed email from the message inbox 77 can t use a shortcut to view one type of message in a message inbox If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current smartphone the message inbox shortcuts for your previous smartphone replace the mess
179. displays all the pictures in a category or folder in sequence 1 On the Home screen click the Media icon gt Pictures icon 2 Click a category 3 Press the EZB key gt View Slide Show To close the slide show press the key Change your slide show options 1 On the Home screen click the Media icon 2 Press the IZ key gt Media Options To change the number of seconds between slides in a slide show change the Slide Show Interval field To change the type of slide transition used change the Slide Show Transition field 3 Press the IZ key gt Save View pictures in list view or thumbnail view 1 On the Home screen click the Media icon gt Pictures icon 2 Click a category 3 Press the B key gt View List or View Thumbnails Organise pictures by date or folder 1 On the Home screen click the Media icon gt Pictures icon 2 Press the EZB key gt View by Date or View by Folder Create a picture folder On the Home screen click the Media icon Pictures icon Press the SJ key gt New Folder If necessary change the location that the folder is created in Type a name for the folder Click OK uP oN 142 User Guide Media Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry smartphone or media card into the Pictures application allows you to have access to your pictures while maintaining your existing folder structures and file locations 1 On
180. e Related information About file encryption 255 144 User Guide Media My smartphone isn t using the correct ringtone or wallpaper If you re using a ringtone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone unlock your smartphone Related information Lock or unlock your smartphone 22 Voice notes Record a voice note 1 Onthe Home screen or in the Applications folder click the Voice Notes Recorder icon 2 Click the record icon 3 Do any of the following To pause recording click the pause icon To resume recording click the record icon To stop recording click the pause icon Click the stop icon Note When you stop recording a voice note the voice note is automatically saved Troubleshooting Voice notes Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organisation might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field
181. e Silent profile All Alerts Off profile BrickBreaker These icons are status indicators that appear at the top of the home screen Depending on your wireless service provider some of these icons might not appear HUEN D Aee 12 New item To clear this icon open each item that has this indicator Sending data Receiving data New BBM item To clear this icon open each chat that has this icon Roaming Alarm is set Calendar reminder count Wi Fi technology is turned on HBE gg Update is available in the BlackBerry App World storefront New item in the Social Feeds application System is busy New BBM Groups item Unread message count Missed call count Bluetooth technology is turned on NFC technology is turned on User Guide Quick Help Message inbox icons These icons indicate the type or status of each message in your inbox Depending on your wireless service provider some of these icons might not appear Unread message Oz New BBM item To clear this indicator open each chat that has this indicator S Read message 33 BBM chat is open B Draft message imp New BBM Groups item E Filed message New RSS item cA Message with an attachment Message is being sent L ia Message is high priority x Message has not been sent e Text message with an attachment 4 Message has been sent J Text message Y Message has been delivered VY Message has been read Battery power level icons Th
182. e E AA EA unepeeeed ovat aceats 41 PRONG SEAE EE TA AE EAEE 42 Ino Acid 42 Troubleshooting PRONG 57 VOICE COMMANAS AA EEE E ETET E E E A AE 60 How to Voice eer 60 Troubleshooting Voice commands 62 63 63 68 Text messages is 86 x 94 fcn ctm 97 Security options for messages 100 FUSS CN GPATACIINIGINS TRITT 116 HOW Rosi cse M 116 Troubleshooting biles sitit crs iei csset iE ILLI tT ISI LII IAE ELIT III 122 joe 123 HOW TORI OG atte cise J T 123 MISO CAIDA sooo EE 133 LC P Om 136 PIGTUNOS EET ETT TEE RITE 141 A olei MOLES EE TETTE TETE A EE NEA E E A ET E TEE E ETE A ETT 145 plnene sounds and ke Ein e a EERE EE E E E EA S E ET POE SOAN EA E A EAEE E NET TEE 148 How to Ringtones sounds and alerts rire E E aA Eaa NATA A EA EU KE eR ERE A NE ENE TEETER 148 Troubleshooting Ringtones s
183. e and skip check box 4 Press the IZ key gt Save Related information can t use a shortcut 41 Sort media files 1 Do one of the following To sort videos on the Home screen click the Media icon Videos icon Highlight a video To sort pictures on the Home screen click the Media icon Pictures icon Picture Library folder To sort voice notes on the Home screen or in the Applications folder click the Voice Notes icon Highlight a voice note 2 Press the EZ key gt Sort by 3 Click a sorting option Copy move rename or delete a file 1 Do one of the following e Onthe Home screen or in a folder click the Files icon e On the Home screen click the Media icon Press the EJ key Explore Find and highlight a file 3 Press the Ry key e To copy a file click Copy Navigate to a location Click Paste To move a file click Cut Navigate to a location Click Paste m 124 User Guide Media Torename a file click Rename Type a name for the file Click Save To delete a file click Delete View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the EJ key gt Properties Related information Hide a file or folder 119 View a hidden file or folder 120 Change the amount of time before the media player screen closes If you p
184. e duration that your smartphone remains unlocked after you stop using it Specify whether third party applications can display information while your smartphone is locked Set permissions for a third party application 294 296 User Guide Security Data permissions for third party applications Permission Email Organiser Data Files Security Data Secure Element Related information Description Set whether third party applications can access email messages text messages or PIN messages on your BlackBerry smartphone Set whether third party applications can access organiser data such as contacts calendar entries tasks or memos Set whether third party applications can access files that you store on your smartphone For example you can set whether third party applications can access files that you transfer to your smartphone using Bluetooth technology or using the BlackBerry Desktop Software Set whether third party applications can access certificates or keys in the key store on your smartphone Set whether third party applications can access confidential information such as credit card numbers coupons loyalty cards and public transport passes that are stored on your smartphone s secure element Depending on your smartphone model and wireless service provider your smartphone might not use a secure element Set permissions for a third party application 294 Connection permissions for third party appli
185. e screen or in a folder click the Options icon Click Security Encryption Use the BlackBerry Desktop Software to back up your smartphone data to your computer To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer On the Home screen click the Set up icon In the Set up section click Device Switch Save Data Make your BlackBerry smartphone your own by getting apps transferring your files and personalising your settings Change your ringtone notifiers reminders or alerts In any sound profile you can change your ringtone or notifier tone to an audio file that s stored in your BlackBerry smartphone s built in media storage or media card You can also change the options for volume notifications during calls LED and vibration in all of the profiles The All Alerts Off profile can t be changed 1 On the Home screen click your Sound and Alert Profiles icon 2 Click Change Sounds and Alerts Sounds for Selected Profile To change your ring tone or ring volume click Phone To change notifiers or reminders click to expand a section Click an option 3 In the Ringtone Notifier Tone or Reminder Tone field do one of the following e Click a tone e To use a song that is on your smartphone or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a v
186. ecover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions e Onthe Home screen click your Sound and Alert Profiles icon Verify that your profile isn t set to All Alerts Off or Silent e f you have created contact alerts on the Home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts Sounds for Contacts Click a contact alert Click Phone or Messages Verify that the Volume field isn t set to Silent and that the Vibration field isn t set to Off The screen turns off When you don t use your BlackBerry smartphone for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you aren t touching your smartphone To turn on the screen click the trackpad or press a key Related information Set options for backlighting 203 33 User Guide Quick Help Email messages aren t reconciling over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually Organiser data isn t synchronising over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify t
187. ections 3 Highlight a Bluetooth enabled car kit 4 Press the IZ key gt Transfer Contacts Related information can t share contacts with a paired Bluetooth enabled device 248 lose my connection with a Bluetooth enabled car kit 248 Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the Screen 1 In the Accept connection request dialog box click Yes 2 In the Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 240 Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the II key gt Send 4 Click a message type 5 f necessary turn on Bluetooth technology an
188. ed modem with a BlackBerry PlayBook tablet you must pair your smartphone with your tablet using Bluetooth technology While using your smartphone as a modem you might not be able to use your smartphone s Phone application Messaging applications or applications that use the Internet To receive a phone call your smartphone might turn off the tethered Internet connection For more information about tethering see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact list press the EZ key gt SIM Phone Book 2 Press the IZ key gt Copy All To Contacts Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list your BlackBerry smartphone does not copy the SIM card contact Send a text message The number of recipients that you can send a text message to depends on your wireless service provider 1 On the Home screen click the Text Messages icon 2 Press the IZ key gt Compose Text Message 3 Inthe To field do one of the following e Type a contact name e Press the ZZ key gt Choose Contact Click a contact Type a phone number that can receive text messages including the country code and area code For languages with non Latin cha
189. een select the Dim Screen check box e To use a different sound profile change the Sound Profile field 4 Press the EEJ key gt Save Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages 1 Onthe Home screen or in the Applications folder click the Clock icon 2 Press the IZ key gt Enter Bedside Mode To turn off bedside clock mode press the key Use the stopwatch 1 Onthe Home screen or in the Applications folder click the Clock icon 2 Press the SJ key gt Stopwatch 3 Click the start stop icon e To record lap times click the lap icon e To stop timing click the start stop icon again To send the results in a message press the E3 key Send Results Click a message type Use the timer On the Home screen or in the Applications folder click the Clock icon Press the IZ key gt Timer Press the BJ key gt Set Timer Set the time Click OK To start or stop the timer click the start stop icon Toreset the timer click the reset icon Ov qe go Ics The timer continues to count down after you exit the Clock application Change timer notification options 1 Onthe Home screen or in the Applications folder click the Clock icon 2 Press the EEJ key gt Options 3 In the Countdown Timer section change the Timer Tone Volume or Vibration fields 185 User Guide Clock 4 Press the IZ
190. eive only the first section of long email messages 78 Receive only the first section of long email messages 78 A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone 1 To download the content click the skipped content bar 2 Click More A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide 1 To download the slide highlight the slide 2 Press the BJ key gt Retrieve 122 User Guide Media MEDIA How to Media Play a media file On the Home screen click the Media icon Click a media type If necessary click a category Click a media file If the media controls do not appear at the bottom of the screen click the trackpad To play a media file click the gt icon To pause a media file click the icon To stop a media file click the Bil icon To move to the next media file click the gt icon To move to the previous media file or the beginning of the media file that is currently playing click the lt lt icon To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Orge ONS Adjust the volume To increase the volume press the Volume Up key on the right hand side of your BlackBerry smartphone e To decrease the volume press the Volume Down key on the right
191. email after you send it Change the language 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Language and Method To change the display language change the Display Language field To change the typing language change the Input Language field To change the language for voice commands change the Voice Dialling Language field 3 Press the EJ key gt Save Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display Screen Display 3 Change the font fields 4 Press the IZ key gt Save 29 User Guide Quick Help Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone Depending on your theme you might not be able to change the application that is assigned to a convenience key 1 On the Home screen or in a folder click the Options icon 2 Click Device Convenience Key 3 Change the Convenience Key Opens field 4 Press the IZ key gt Save Set up speed dial for a contact From the Home screen press the key Press the J key gt View gt Speed Dial List In the Speed Dial Numbers list click an unassigned key Click a contact If necessary click a phone number for the contact CP ONS Add or delete a contact alert You can create contact alerts that allow you to customise ringtones and alerts for calls and messages from specifi
192. en or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the J key gt Options Clear the Connect on Power Up check box Press the SJ key gt Save Troubleshooting Bluetooth technology can t pair with a Bluetooth enabled device Try the following actions Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device If you don t know the passkey for your Bluetooth enabled device see the documentation that came with the Bluetooth enabled device If your smartphone doesn t detect the Bluetooth enabled device that you want to pair with try making your smartphone discoverable for a short period of time Many car kits need to discover your smartphone rather than your smartphone discovering the car kit On the Home screen click the connections area at the top of the Screen or click the Manage Connections icon Click Networks and Connections Bluetooth Connections Click Add New Device Click Listen Bluetooth enabled devices can detect your smartphone for 2 minutes Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections Bluetooth Connections Highlight a Bluetooth enabled device Press t
193. en there is a greater volume of network traffic Try visiting your wireless service provider s website as you might be able to update your BlackBerry Device Software from the website e f your work email account is associated with a BlackBerry Enterprise Server check with your administrator for BlackBerry Device Software updates Your administrator might not allow you to update your software over the wireless network or might allow you to update only to a specific version My smartphone doesn t have enough available storage space to update the BlackBerry Device Software Try the following actions e Delete display languages themes or third party applications that you don t use e Delete messages and calendar entries that you don t need e Delete browsing information 223 User Guide Manage Connections MANAGE CONNECTIONS Mobile network How to Mobile network Manage Connections at a glance Wireless indicators Manage Connections T Mobile Network Wi Fi Turn on Mobile Network Wi Fi Bluetooth technology and NFC Bluetooth NFC N Near Field Communication Lets you read smart tags and more Turn off connections flight mode Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone as well as by visiting www blackberry com go devices to see feature specifications for your smartphone model The types of ne
194. er Click a contact To add another contact repeat steps 4 and 5 Press the E key gt Save Group DUO Oro mcn Change or delete a personal distribution list 1 On the Home screen click the Contacts icon 2 Highlight a personal distribution list 3 Press the BJ key To change a personal distribution list click Edit Group Click a contact Click Add Member Change Member or Delete Member Press the SJ key gt Save Group To delete a personal distribution list click Delete Group Delete Note When you delete a contact from a personal distribution list the contact remains in your contact list Multiple contact lists About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts you might have contacts from each email account on your smartphone For example if your smartphone is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your smartphone For more information contact your wireless service provider 180 User Guide Contacts View a different contact list 1 On the Home screen click the Contacts icon 2 Press the EZB key gt Select Contact List 3 Click a contact list Change the default contact list 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Contact List SYNC
195. eral section if the Enable check box is not selected select it In the Block Incoming Messages section select one or more message types In the Exceptions section select the Specific Addresses Phone Numbers or PINs check box Click Add Press the RM key Click one of the following menu items Add Email Address Add Phone Number Add PIN In the Enter new exception dialog box type the contact information 10 Press the PIJ key on the keyboard 11 Press the EJ key gt Save Reset a blocked message counter If you block messages the blocked message counter tracks how many messages your BlackBerry smartphone has blocked You can set the blocked message counter back to zero Pons On the Home screen or in a folder click the Options icon Click Security gt Firewall Highlight a message type Press the IZ gt Reset Count or Reset All Counts 101 User Guide Messages S MIME protected messages S MIME protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the me
196. erry Desktop Software to transfer files to and from your smartphone 125 User Guide Media If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer use the media option in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Doone of the following f you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option f you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Draga file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Trans
197. ervice provider must set up your SIM card for this service and provide you with a SIM card PIN2 code 1 From the Home screen press the key 2 Press the EZB key gt Options gt FDN Phone List e To add a contact press the EEJ key gt New Type your PIN2 code Press the BEAJ key Type a name and phone number To change a contact press the key gt Edit Change the contact information e To delete a contact highlight a contact Press the E3 key Delete 3 Press the IZ key gt Save 49 User Guide Phone About smart dialling With the smart dialling feature you can set a default country code and area code for phone numbers in the Contacts application so that you don t have to dial a country code and area code each time that you make a call unless the country code or area code are different from the default codes that you set Some country codes aren t supported by the smart dialling feature In the smart dialling options you can also specify the main phone number for an organisation that you call frequently so that you can quickly call a contact in that organisation by only dialling the extension for the contact If you add contacts from that organisation to your contact list when you add their phone numbers you can type just the extensions instead of typing out the main phone number for the organisation Related information can t make or receive calls 31 Add change or delete a call forwarding number To perfo
198. es 32 Attach a media file contact card appointment or location to a text message 87 Resend a message You cannot change a text message before you resend it In a sent message press the ZZ key To change the message click Edit Change the message Press the EJ key Send To change the recipients click Edit Highlight a contact Press the Ea key gt Change Address Click a new contact Press the IZ key gt Send e To resend the message without changing it click Resend Related information can t send messages 32 Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the ZZ key gt Check Spelling 2 Do any of the following To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the key To ignore all instances of the suggested spelling press the EJ key Ignore All To add the word to the custom dictionary press the EJ key Add To Dictionary e To stop checking spelling press the IZ key gt Cancel Spell Check Save a draft of a message When you are composing a message press the EJ key gt Save Draft 64 User Guide Messages Delete a message On the Home screen click the Messages icon To delete a message highlight the message Press the EJ key Delete To delete a saved message press the EJ key View Saved Messages Highlight the message Press the Ea key gt Delete If ne
199. es Try the following actions e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Related information About file encryption 255 can t use a shortcut Try the following actions e Depending on the typing input language that you re using some shortcuts might not be available Try changing the typing input language f media shortcuts aren t working verify that you have turned on audio and video shortcuts in the Media options Related information Change the language 29 Turn on or turn off audio and video shortcuts 124 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen
200. es your smartphone deletes the oldest messages from the message list Your smartphone doesn t delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email that you delete in the email application on your computer is also deleted from your smartphone A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e f More available appears at the end of the message or attachment press the Ea key gt More or More All f part of a Google Mail conversation doesn t appear press the E key More of Conversation e f you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related information Receive only the first section of long email messages 78 Receive only the first section of long email messages 78 HTML email messages don t appear correctly Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e Try downloading external pictures Press the jj key gt Get Images e Try viewing your message in plain text Press the ZZ key gt Get Plain Text Related information View email in plain text format 74 Some email fol
201. es that are stored on a media card in the Media Card section select the Encrypt check box and do one of the following Amo mc 270 User Guide Security To encrypt files using an encryption key that your smartphone generates change the Mode field to Device Key To encrypt files using your smartphone password change the Mode field to Device Password To encrypt files using an encryption key and your smartphone password change the Mode field to Device Password amp Device Key 5 Press the jj key gt Save To stop encrypting data and files on your smartphone in the Device Memory section clear the Encrypt check box To stop encrypting files on your media card in the Media Card section clear the Encrypt check box Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password 1 On the Home screen or in a folder click the Options icon 2 Click Security Encryption 3 Change the Strength field 4 Press the EEJ key gt Save Use a certificate to encrypt the encryption keys on your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you have encryption for data that is stored on your BlackBerry sma
202. ese icons appear at the top of the Home screen and at the top of the screen in some applications Full battery cm Battery is charging m Low battery Typing icons These icons appear in the upper right corner of the screen when you type CAP lock capital letter lock E Multi tap mode NUM lock number lock rm Current input language m Alt mode 18 User Guide Quick Help Phone icons These icons appear at the top of the Home screen and in the Phone application Ww Missed call b Received call Vv Placed call mE Voice mail message Calendar icons These icons appear when you highlight a calendar entry A Event reminder Y Recurring appointment AA Meeting reminder NY Exception for recurring appointment m Notes Camera icons These icons appear at the bottom of the screen in the camera You can click these icons A View pictures ala Geotagging is turned on a Geotagging is turned off KH Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Video camera These icons appear at the bottom of the screen in the video camera You can click these icons imos Start recording Em Pause recording m Send video ll Rename video x Delete video 14 User Guide Quick Help Your Home screen Home screen at a glance Battery power level d g Wireless indicators Fri May 20 12 2 Tap to manage wireless connections Change your ringtone or alerts e ET Wi Fi Bluetooth technology or al
203. esn t complete wait for a short period of time and then try again If you have set call forwarding for the phone number provided by your wireless service provider calls to your BlackBerry MVS Client phone number are also forwarded To receive calls to your BlackBerry MVS Client phone number verify that call forwarding is turned off Related information Fixed dialling and smart dialling 49 Call waiting call forwarding and call blocking 47 Switch the active phone number 53 31 User Guide Quick Help I m not receiving messages Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area Reset your smartphone Connect to the network and try again If you created an email address or added an existing email address to your smartphone using the email set up screen in the Set up application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Set up application open the email set up screen to send a service book to your smartphone If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device Advanced Sy
204. ess network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Empty the deleted items folder on your computer from your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 Onthe Home screen click the Messages icon 2 Press the ES key Options Email Reconciliation 3 If the Message Services field appears set this field to the appropriate email account 4 Press the EZB key gt Purge Deleted Items 304 User Guide Synchronisation Troubleshooting Synchronisation Email messages aren t reconciling over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually Organiser data isn t synchronising over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless data synchronisation is turned on in the Con
205. essage press the key Browser bookmarks About bookmarks for webpages You can bookmark webpages that you visit frequently When you bookmark a webpage you can set whether you want the browser to check the webpage for updates periodically Bookmarks that have been updated since the last time you visited them appear in italics Bookmark a webpage 1 Ona webpage press the J key gt Add to Bookmarks 2 Inthe Title field type a name for the bookmark 3 In the Folder field click the folder that you want the bookmark to appear in 4 Click Add Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider 1 On the Home screen click the Browser icon 2 Click Bookmarks 156 User Guide Browser 3 Highlight a bookmark 4 Press the IZ key To change a bookmark click Edit Change the bookmark Press the key Click Save To delete a bookmark click Delete Send a bookmark for a webpage 1 On the Home screen click the Browser icon 2 Press the EJ key gt Bookmarks 3 Highlight a bookmark 4 Press the BJ key gt Send Link 5 Click a message type To return to the browser after you send the message press the key Move a bookmark for a webpage On the Home screen click the Browser icon Press the EJ key gt Bookmarks Highlight a bookmark Press the IZ key gt Move Click the new location Uv qd ONS Add rename or dele
206. et Before you can connect your BlackBerry smartphone to a Bluetooth enabled device you must first turn on Bluetooth technology on both devices and then pair the devices Pairing establishes a relationship between the devices and usually needs to be done only once After you pair the devices you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry smartphone a typical range is approximately 10 metres For best results keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device For example if your BlackBerry smartphone is on the right side of your body wear a Bluetooth enabled headset in your right ear When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled device Bluetooth status indicators appear at the top of the Home screen Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth technology you may be prompted to turn on Bluetooth technology In some cases such as when using NFC technology your BlackBerry smartphone will turn on Bluetooth technology automatically On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Toturn on Bluetooth technology select the Bluetooth check box To turn off Bluetooth technology clear the Bluetooth check box Pair with a Bluetooth enabled device You must pair your BlackBerr
207. ether the calendar reminds you of appointments select or clear the Display Reminders check box 4 Press the IZ key gt Save Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Calendar CICAL field 4 Press the EJ key gt Save Change how long your smartphone stores calendar entries 1 Onthe Home screen click the Calendar icon 2 Press the IZ key gt Options gt Calendar Display and Actions 3 Change the Keep Appointments field 4 Press the IZ key gt Save Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set 171 User Guide Calendar Show tasks in the calendar 1 On the Home screen click the Calendar icon Press the EZB key gt Options gt Calendar Display and Actions Select the Show Tasks check box Press the ij key gt Save PON Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry smartphone If your organisation or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your smartphone or computer Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference
208. eting invitation do one of the following To decline the meeting click Decline To delegate the meeting back to the sender so that the sender can re delegate it click Delegate 4 Doone ofthe following To send the response without adding comments click Send Response To add a comment to your response click Add Comments Type a comment Press the EJ key Send Note If you delete a meeting invitation from the Messages application before you accept or decline it the meeting is deleted from the email application on your computer View your calendar when responding to a meeting In a meeting invitation press the IZ key gt View Calendar To return to the meeting invitation press the key Check availability of meeting participants To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator You can only check availability of meeting participants in your organisation In a meeting or meeting invitation below the list of meeting participants click View Availability f you are the meeting organiser to select the next time that all meeting participants are available click Next Available Time To view a list of the statuses that are associated with the coloured bars on the screen for example busy or tentative press the EZ key gt Show Legend Change the list of participants for a meeting To perform this task you m
209. ew Contact If necessary add contact information Press the EEJ key gt Save Create a custom contact field Custom contact fields can store information that you want to remember about a contact for example you might want to add a custom contact field named Sports team or Favourite colour If you create a custom field for a contact the field appears for all of your contacts When you are adding or changing a contact in the Custom Fields section click Add Custom Field Click a field To change the name of the field place the cursor in the field Press the E3 key Change Field Name Type a name for the field Press the key on the keyboard Type the information that you want to add to the custom field Press the J key gt Save oor d cm You can synchronise contact fields that you customise on your BlackBerry smartphone with the email application on your computer For more information about synchronising contact fields see the Help in the BlackBerry Desktop Software Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialling the main phone number your BlackBerry smartphone either pauses before dialling the additional numbers pause or prompts you to type them wait 1 After you type the main part of a phone number in a phone number field press the EJ key 2 Click Add Pause or Add Wait 3 Type the additional
210. ey gt Save Tips Top 10 Quick Help Save time and maximise your efficiency with these quick tips Tips Finding apps Look in a folder on your Home screen Make all hidden apps visible on the Home screen Search for an app Verify that an app is installed Tips Managing indicators Some apps are located in folders on your home screen Click a folder to see what apps are inside On the Home screen press the EJ key gt Show All Icons To unhide an app highlight it and then press the IE key gt Unhide Icon If the icon is hidden in other panels you can unhide the icon in all panels or in the current panel only If Show All Icons does not appear in the menu there are no apps hidden from view On the Home screen start typing the app name On the Home screen or in a folder click the Options icon Click Device Application Management If the app is listed it is installed on your BlackBerry smartphone Indicators tell you that there is something new or updated such as a new message voice mail message or feed or they inform you of the status of something such as the battery or network connection Indicators often appear on app icons new content within apps and at the top of the Home screen For a complete list of indicators visit www blackberry com docs smartphones Click your smartphone model and then click the con Guide Remove the new item indicator Q Remove the unopened message indicator C Open eac
211. f Related information Turn on or turn off a network connection 224 I m not receiving text messages Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area can t turn on cell broadcasting If your BlackBerry smartphone uses a SIM card your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all the languages that your SIM card doesn t support can t attach a file to a text message Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a slide show 93 User Guide Messages Try the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg file gif file or midi file e Verify that the file isn t copyright protected e lf templates are available for your BlackBerry smartphone use a blank template to compose your text message can t use a shortcut to view one type of message in a message inbox If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current smartphone the message inbox shortcuts for your previous smartphone replace the message in
212. features e To resolve a technical issue e Your wireless service provider requires you to update the BlackBerry Device Software The duration of the update process can range from 15 minutes to 2 hours depending on the type of update the amount of smartphone data and the number of applications on your BlackBerry smartphone You cannot use your smartphone or make emergency calls when the update is in progress Do not remove the battery while the update is in progress Over the wireless network You can update your BlackBerry Device Software over the wireless network if a Software Update icon appears on the home screen of your smartphone You can also check for updates manually through the smartphone options The available update might be a complete software update or a partial software update only If the available update is a complete software update your smartphone data is backed up on your smartphone and restored during the installation process Your wireless service provider or administrator might not allow you to update the BlackBerry Device Software over the wireless network or might not allow you to update it when there is a greater volume of network traffic Depending on your wireless service provider extra fees might apply when you download the update to your smartphone From a website You can update your BlackBerry Device Software by connecting your smartphone to your computer and visiting www blackberry com update If your work email ac
213. fer your media files from your computer to your smartphone using the BlackBerry Desktop Software 126 Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronise media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronising media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 20 Send a file To send a video the video must be recorded in MMS mode 126 User Guide Media The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information
214. fety and Product Information booklet for your BlackBerry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn on flight mode click All Off Toturn off flight mode click Restore Connections Related information Turn on or turn off a network connection 224 Turn on or turn off data service or set roaming options 226 Check the status of network connections and services 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Services Status Roaming About roaming and international roaming In most cases your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider s coverage area Sometimes you might have to provide login information before you can access a wireless network When you roam a triangular roaming indicator appears at the top of the Home screen If your smartphone requires a SIM card your wireless service provider might need to set up your SIM card with roaming services before you can roam If your smartphone normally connects to a CDMA network and your smartphone supports international roaming you might need to get a SIM card that is set up for international roaming from your wireless service provider Your phone number stays the same when you travel internationally For more information about
215. field 4 Press the BEJ key gt Save Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click the application icon for an application that prompts you before you delete items Press the J key gt Options If necessary click General Options Clear the Confirm Delete check box Press the Aj key gt Save Ove NS Change the display options for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Language 3 Change the Global Name Display field 4 Press the IZ key gt Save View the number of contacts stored on your smartphone 1 On the Home screen click the Contacts icon 2 Press the IZ key gt Options 3 Click a contact list The Number of Entries field displays the number of contacts that are stored in the contact list 181 User Guide Contacts Sort contacts or tasks 1 Onthe Home screen or in the Applications folder click the Contacts icon or Tasks icon 2 Press the IZ key gt Options 3 If necessary click General Options 4 Change the Sort By field 5 Press the Rj key gt Save Troubleshooting Contacts Contact list field data isn t appear
216. for PGP protected messages Indicator Description Qy Your BlackBerry smartphone verified the digital signature Qx Your smartphone can t verify the digital signature Your smartphone requires more data to verify the digital signature Ra Your smartphone trusts the sender s PGP key x The sender s email address doesn t match the email address in the key or the sender s PGP key is revoked isn t trusted can t be verified or isn t on your smartphone 111 User Guide Messages Indicator Description y The key status isn t current or your smartphone requires more data to verify the trust status of the key D The sender s PGP key is expired PGP protected message options Change your signing and encryption key Your BlackBerry smartphone uses your PGP key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Change the Default Key field 4 Press the EJ key gt Save Related information Some signing and encryption options aren t available on my smartphone 108 Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Do one of the following To download attachments in encrypted messages automatically change the Encry
217. ften the content refreshes For more information see the Help in the application On the Home screen click the Camera icon Click the flash icon at the bottom of the screen until the flash off indicator appears Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone 37 User Guide Tips Finding apps Look in a folder on your Home screen Make all hidden apps visible on the Home screen Search for an app Verify that an app is installed Tips and shortcuts Some apps are located in folders on your home screen Click a folder to see what apps are inside On the Home screen press the EJ key gt Show All Icons To unhide an app highlight it and then press the IJ key gt Unhide Icon If the icon is hidden in other panels you can unhide the icon in all panels or in the current panel only If Show All Icons does not appear in the menu there are no apps hidden from view On the Home screen start typing the app name On the Home screen or in a folder click the Options icon Click Device gt Application Management If the app is listed it is installed on your BlackBerry smartphone Tips Freeing space for your music pictures videos and files You can store files in the built in media storage on your BlackBerry smartphone or on a media card Check how much storage is used by media files and documents Delete unneeded files Reduce the size of pictures you t
218. fthe screen or click the Manage Connections icon Select the Wi Fi check box Onthe Home screen or in a folder click the Options icon Click Device Auto On Off In the browser press the EZ key gt Tabs Highlight a tab and click the Ill icon Onthe Home screen or in a folder click the Options icon Click Display Screen Display On the Home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts When you are replying to a message press the EZB key Delete Original Text Your podcast and social feed applications periodically refresh content In some of these applications you can reduce how often the content refreshes For more information see the Help in the application On the Home screen click the Camera icon Click the flash icon at the bottom of the screen until the flash off indicator appears Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone User Guide Storage space and media cards STORAGE SPACE AND MEDIA CARDS How to Storage space and media cards About media cards Depending on your BlackBerry smartphone model you can insert a microSD media card into your smartphone to take videos and increase the storage space that s available on your smartphone for storing media files such as songs ringtones videos or pictures For more information about inserting a media card into your smartphone see the printed documentati
219. g information that you want to delete 4 Click Clear Now Turn off cookies in the browser 1 On the Home screen click the Browser icon 2 Press the IZ key gt Options 3 In the Privacy amp Security section clear the Accept Cookies check box 159 User Guide Browser 4 Press the IZ key gt Save Turn off JavaScript support JavaScript is used on some webpages to provide interactive features such as menus and sounds If you do not want the browser to provide JavaScript features you can turn off JavaScript support 1 On the Home screen click the Browser icon 2 Press the BJ key gt Options 3 In the Web Content section clear the Enable JavaScript check box 4 Press the BEJ key gt Save Turn on geolocation in the browser If you turn on geolocation in the browser some websites might be able to determine your approximate location 1 On the Home screen click the Browser icon 2 Press the BJ key gt Options 3 Inthe Privacy amp Security section select the Enable Geolocation check box 4 Press the IZ key gt Save When you visit a website that requests your location a dialog box appears If you select the Don t ask again for this website check box the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over
220. ge the Minimum Font Size field 4 Press the IZ key gt Save Change the units of measure for maps 1 Onamap press the EZ key gt Options 2 Click Global Map Options 3 Change the System of Measurement field 4 Press the IZ key gt Save Change the display language for maps If you change your display language for maps the display language settings for all other applications do not change 1 Onamap press the EZ key gt Options 2 Click Global Map Options 3 Doone of the following To view text on maps only in English change the Map Display Language field to English To view text on maps in the language of the location you are viewing change the Map Display Language field to International 4 Press the EEJ key gt Save Troubleshooting Maps Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen 213 User Guide Maps If your email account uses a BlackBerry Enterprise Server your organisation might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the feat
221. ging your voice mail greeting or voice mail password may differ You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail For more information contact your wireless service provider Check your voice mail Depending on your theme you might be able to check your voice mail from the Home screen 1 From the Home screen press the key 2 Press the IZ key gt Call Voice Mail Related information can t check my voice mail 58 Change the voice mail access number and password If a voice mail access number isn t already set on your BlackBerry smartphone you can type the access number for a different voice mail system Note If you change the voice mail password on your smartphone you must also call your voice mail system to change the password there Otherwise the password for your voice mail isn t updated in your voice mail system If you forget your voice mail password call your wireless service provider to get a new password 1 From the Home screen press the key 2 Press the EZB key gt Options gt Voice Mail 3 Type a voice mail access number and a password 4 Press the IZ key gt Save Related information can t check my voice mail 58 Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail you must call your wireless
222. h between tabs 153 can t open a new tab 164 Open close or switch between tabs Do one of the following To open a new tab in the browser press the EJ key Tabs Click the New Tab icon To open a new tab for a link on a webpage highlight the link Press the EJ key Open Link in New Tab To switch between tabs in the browser press the EJ key Tabs Click a tab To close a tab in the browser press the EJ key gt Tabs Highlight a tab Click the El icon 153 User Guide Browser Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a webpage press the Ea key gt Find or Find on Page 2 Type the text 3 Press the key on the keyboard To search for the next instance of the text press the Ea key gt Find Next or Find Next on Page View a list of web pages that you visited recently 1 On the Home screen click the Browser icon 2 Press the B key gt History Add a shortcut to your Home screen or Favourites panel You can add a shortcut to give yourself quick access to items such as frequently used websites contacts applications files podcast channels or media categories 1 Browse to a website or highlight the item that you want to create a shortcut for 2 Press the EZ key gt Add to Home Screen To change the name of the shortcut type a new
223. h item that has this indicator For example to remove it from the Messages icon click the icon In the Messages app do one or more of the following 23 User Guide Identify an indicator Quick Help e Open all of your messages by clicking on them If you can t find all of your unread messages in your inbox look in your messages folders e Mark a message as read Highlight a message Press the EJ key gt Mark Read e Mark all messages that are prior to a date as read Highlight a date field Press the jj key gt Mark Prior Read e You might be able to identify an indicator by seeing Tips Updating your software the icon of the application that the indicator refers to To see a complete list of applications on your BlackBerry smartphone and their icons on the Home screen or in a folder click the Options icon Click Device gt Application Management Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically and you might be able to update the software from either your computer or your smartphone Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Check to see if there is updated BlackBerry Device Software that you can download over
224. hand side of your smartphone e Related information Mute a call 44 Amplify the volume using the audio boost feature 123 Improve sound quality for media files 124 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ringtones and videos On the Home screen click the Media icon Press the J key gt Media Options Select the Audio Boost check box Read the warning on the screen and if you want to proceed click Yes Press the Aj key gt Save Cr PG NS 123 User Guide Media Improve sound quality for media files Depending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 Do one of the following e On the Home screen click the Media icon Press the EJ key Media Options On the home screen or in the Applications folder click the Voice Notes icon Press the Ea key gt Options Change the Headset Equaliser field 3 Press the EEJ key gt Save m Turn on or turn off audio and video shortcuts By default your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play pause and skip audio and video files 1 On the Home screen click the Media icon 2 Press the IZ key gt Media Options 3 Select or clear the Allow Mute and Volume keys to control play paus
225. hat wireless data synchronisation is turned on in the Contacts application Calendar application Tasks application and MemoPad e If you use the BlackBerry Internet Service you must synchronise calendar data using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software I can t pair with a Bluetooth enabled device Try the following actions e Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device e f you don t know the passkey for your Bluetooth enabled device see the documentation that came with the Bluetooth enabled device e f your smartphone doesn t detect the Bluetooth enabled device that you want to pair with try making your smartphone discoverable for a short period of time Many car kits need to discover your smartphone rather than your smartphone discovering the car kit On the Home screen click the connections area at the top of the Screen or click the Manage Connections icon Click Networks and Connections Bluetooth Connections Click Add New Device Click Listen Bluetooth enabled devices can detect your smartphone for 2 minutes e Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and
226. he IE gt Devices Properties Clear the Encryption check box Press the Jj key gt Save 247 User Guide Bluetooth technology Related information Make your smartphone discoverable 243 My list of paired Bluetooth devices doesn t appear Try the following actions e Verify that Bluetooth technology is turned on e Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list Related information Turn on or turn off Bluetooth technology 240 Pair with a Bluetooth enabled device 240 can t type a passkey on a Bluetooth enabled device If you can t type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry smartphone in the Enter passkey for device name field try typing 0000 I lose my connection with a Bluetooth enabled car kit Try the following actions e Verify that your car kit is using the latest software version available For more information about your Bluetooth enabled car kit s software version see the documentation that came with your car kit e Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction The location of your BlackBerry smartphone s Bluetooth antenna in relation to your car kit s Bluetooth antenna may affect the Bluetooth connection can t share contacts with a paired Bluetooth enabled device Try the following e Verify that Bluetooth technology is tur
227. he Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the BJ key gt Associate Addresses Press the J key gt Add Address Do one of the following Click a contact Click Use Once Type an email address Press the key on the keyboard Press the J key gt Save Turn off the display name prompt that appears when you add a certificate to the key store 1 On the Home screen or in a folder click the Options icon 279 User Guide Security 2 Click Security Advanced Security Settings Certificates 3 Press the EZB key gt Fetch Certificates 4 Press the IZ key gt Options 5 Clear the Prompt for Label checkbox 6 Press the SJ key gt Save When you add a certificate your BlackBerry smartphone uses the certificate subject as the name for the certificate Turn off the fetch status prompt that appears when you add a certificate to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates 3 Press the ZI key gt Fetch Certificates 4 Press the IZ key gt Options To download the revocation status of a certificate when you add it to the key store change the Fetch Status field to Yes e To add a certificate to the key store without downloading the revocation status change the Fetch Status field to No 5 Press the SJ key gt Save Change how often a certificat
228. he headset see the documentation that came with your headset Emergency calls About emergency calls and Emergency Callback Mode If you re outside a wireless coverage area and the indicator appears at the top of the screen you can call only emergency numbers Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked Depending on your smartphone model and the wireless network that your smartphone is connected to your smartphone is also designed to allow emergency calls when the SIM card isn t inserted If the connection to the wireless network is turned off when you initiate an emergency call your smartphone is designed to connect to the wireless network automatically You can make emergency calls by typing only official emergency access numbers for example 999 Note You should not rely on any wireless smartphone for essential communications including medical emergencies Emergency numbers may vary by location and emergency calls may be blocked or impeded by network environmental or interference issues If your smartphone is connected to a CDMA network when you end an emergency call your smartphone enters Emergency Callback Mode This mode allows the operator to call you back or find your approximate location Depending on your wireless service provider Emergency Callback Mode is active for 5 minutes or until you make a non emergency call In Emergency Callback Mode you can t send and receive mes
229. home screen or in a folder click the Options icon Click Security gt Firewall Select the check box beside one or more message types To block only text messages with attachments that are from an advertiser or unknown sender on the home screen click the Text Messages icon Press the ES key Options In the MMS section in the Message Filtering section select the Reject Anonymous Messages check box or the Reject Advertisements check box 2 Press the IZ key gt Save Note Even though you don t receive blocked messages on your BlackBerry smartphone blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your smartphone without contributing to data usage by turning off email message forwarding or by using email message filters Related information Create an email filter 69 100 User Guide Messages Allow messages from contacts in your contact list or allowed sender list 1 2 3 4 On the Home screen or in a folder click the Options icon Click Security Firewall In the Block Incoming Messages section select the check box beside one or more message types and then select the Contacts check box or Specific Addresses Phone Numbers or PINs check box Press the ij key gt Save Add a contact to your allowed sender list 9 ONOahoON On the Home screen or in a folder click the Options icon Click Security gt Firewall In the Gen
230. hone click Create New 2 Complete the instructions on the screen Change your BlackBerry ID information You can change your user name display name security question and answer and password 1 On the Home screen or in a folder click the Options icon 2 Click Device BlackBerry ID 3 Change the fields 4 Press the EJ key gt Save You can also change your BlackBerry ID information from a computer by going to www blackberry com blackberryid 215 User Guide Applications Keep an application running in the background and switch to another application e To switch to another application press and hold the EJ key until the application switcher appears Click an application icon If the application icon that you want doesn t appear click the Home icon and navigate to the application icon that you are looking for e To return to the Home screen if you are not on a call press the key e To return to the Home screen if you are on call press and hold the EJ key until the application switcher appears Click the Home icon Note If you press the key while you are on a call you will end the call even if you have switched to another application Related information Close an app so that it is not running in the background 216 About multi tasking 215 Close an app so that it is not running in the background To optimise the performance of your BlackBerry smartphone try to close apps when you are finished with them 1 To
231. hone including drivers for microSD smart cards but you can only authenticate to one smart card at a time If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer you must temporarily turn off two factor authentication or select a different authentication option If the S MIME Support Package for BlackBerry smartphones is installed on your smartphone you can use smart card certificates to send S MIME protected messages Turn on two factor authentication To perform this task you must set a password for your BlackBerry smartphone and have the smart card password that you received with your smart card 1 On the Home screen or in a folder click the Options icon 2 Click Security Password To use a smart card and your smartphone password to unlock your smartphone set the Authentication Type field to Smart Card To use your connected smart card reader even if the smart card is not inserted and your smartphone password to unlock your smartphone set the Authentication Type field to Proximity Select the Prompt for Device Password check box 3 Press the EJ key gt Save 289 User Guide Security Import a certificate from a smart card 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates 3 Press the IZ key gt Import Smart Card Certs 4 Enter your smart card password
232. iagnostics Test 4 Press the IZ key gt Options 5 Type the contact information 6 Press the SJ key gt Save can t run or submit a diagnostic report Try the following actions e Try running the diagnostic report again In the diagnostic report press the Jj key gt Repeat All Steps e Verify that your BlackBerry smartphone is connected to the wireless network e If you cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you can t submit a diagnostic report to a PIN try submitting the report to an email address Related information Run a diagnostic report 300 View submit or delete a diagnostic report 300 Find your smartphone model number and version of the BlackBerry Device Software Do one of the following e On the Home screen or in a folder click the Options icon Click Device gt About Device Versions f supported by your input language in a message or memo type myver followed by a space 301 User Guide Synchronisation SYNCHRONISATION How to Synchronisation About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email appli
233. ificate Press the Zl key gt Send via Email or Send via PIN 276 User Guide Delete a certificate Security 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates 2 3 Highlight a certificate 4 Press the J key gt Delete View the certificate chain for a certificate 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates 2 3 Highlight a certificate 4 Press the IZ key gt Show Chain Certificate status Status indicators for certificates and certificate authority profiles Status indicators for certificates Indicator T X Description The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a smart card The certificate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or cannot be verified Status indicators for certificate authority profiles Indicator E Description A valid certificate is associated with the certificate authority profile A new certificate is being retrieved because the current certificate is scheduled
234. il addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent to Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email Separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address 70 User Guide Messages Option Description Subject Specify the text that the email filter should search for in the Subject field of your email Message Specify the text that the email filter should search for in the body of your email Sent directly to me Set whether the email filter applies to email that includes your email address in the To field Cc to me Set whether the email filter applies to email that includes your email address in the Cc field Bcc to me Set whether the email filter applies to email that includes your email address in the Bcc field Importance Set the importance level of email that the email filter applies to Sensitivity Set the sensitivity level of email that the email filter applies to Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone If email is forwarded specify whether i
235. in a folder click the Options icon 2 Click Security PGP 3 Highlight a PGP key 4 Press the EZB key gt Fetch Status Change the trust status of a PGP key 1 Onthe Home screen or in a folder click the Options icon 283 User Guide Security 2 Click Security PGP 3 Highlight a PGP key 4 Press the IZ key gt Trust or Distrust Revoke a PGP key If you revoke a PGP key the PGP key is revoked only in the key store on your BlackBerry smartphone Your smartphone doesn t update the revocation status on the PGP Universal Server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt PGP Keys Highlight a PGP key Press the S key gt Revoke gt Yes Change the Reason field Click OK OP OV 0 No PGP key revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons Superseded A new PGP key is replacing an existing PGP key KeyCompromise A person who is not the key subject might have discovered the private key value KeyRetred The PGP key is no longer used sti iststi i OOOO User ID Invalid The user information for the PGP key is not valid PGP key options Change the display name for a PGP key On the Home screen or in a folder click the Options icon Click Security gt PGP Highlight a PGP key Press the SJ key gt Change Label Type a display name for the PGP key Click OK C
236. information 140 User Guide Media About file encryption 255 Pictures How to Pictures Pictures at a glance Zoom pan To zoom slide your finger and thumb together or apart or click the trackpad Open a pop up menu Touch and hold the screen To pan a zoomed picture slide your finger on the screen or trackpad Scroll through pictures When zoomed out slide your finger left or right quickly on the screen or trackpad Zoom pan or rotate a picture In a picture do one of the following To zoom in to the picture click the trackpad To zoom out from the picture press the key To pan the picture when you are zoomed into it slide your finger on the trackpad in any direction e To rotate the picture press the IZ key gt Rotate Related information receive an error message after rotate a picture 144 Save a picture from a text message or a web page You can save picture files such as jpg png gif or bmp files to the BlackBerry smartphone storage space or a media card 1 Open a picture attachment in a text message or highlight a picture on a web page 2 Press the key gt Save Image gt Save Use a picture as your smartphone wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 141 User Guide Media 3 Press the SHJ key gt Set As Wallpaper Related information My display changed 206 View pictures as a slide show A slide show
237. ing on my computer You can only synchronise the data in a custom contact list field with a text field in the email application on your computer For example you can t add a contact s birthday to a custom contact list field on your BlackBerry smartphone and synchronise it with the email application on your computer because the birthday field is a date field in the email application on your computer Related information Create a custom contact field 175 My contact pictures keep changing The contact pictures in applications for example in the contacts application might change if you set more than one application on your BlackBerry smartphone to replace contact pictures Depending on how often or how many of your contact pictures are being replaced by other applications you might experience increased data charges To stop contact pictures from changing you must change the options in each application that is replacing your contact pictures 182 User Guide Clock CLOCK How to Clock Set the date and time 1 Onthe Home screen or in the Applications folder click the Clock icon 2 Press the BHJ key gt Set Time To get the date and time from the wireless network automatically change the Update Time field to Automatic Note that you must be connected to the wireless network To set the date and time manually change the Update Time field to Manual Click the Set Time or Set Date field Change the time or date Click OK
238. ion authority profile checks certificate status Depending on your organisation you might be able to change how often a certification authority profile checks the status of its certificate If the certificate is scheduled to expire soon you can re enrol with the certification authority profile to receive an updated certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificate Enrolment 3 Change the Certificate Revocation Check Interval field 4 Press the EJ key gt Save PGP keys About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature you can download PGP keys over the wireless network from a certificate server provided by your administrator Depending on your organisation enrolment with the PGP Universal Server might be required and might also occur automatically PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone Your smartphone supports RSA DSA and Diffie Hellman keys 280 User Guide Security PGP key basics Download a PGP key from an LDAP enabled server If you use the PGP Universal Server you might not be able to download PGP keys from an LDAP enabled server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt PGP Keys Press the Mj key gt Fetch PGP Keys Specify the search criteria Press the J
239. ions gt In call Settings e To answer calls automatically when you remove your BlackBerry smartphone from the holster change the Auto Answer Calls field to Out of Holster To stop answering calls automatically when you remove your smartphone from the holster change the Auto Answer Calls field to Never To end calls automatically when you insert your smartphone in the holster change the Auto End Calls field to Into Holster To stop ending calls automatically when you insert your smartphone in the holster change the Auto End Calls field to Never 3 Press the EJ key gt Save Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone you can set your smartphone to answer calls automatically after 5 seconds 1 From the Home screen press the key 2 Press the EZB key gt Options gt In call Settings 54 User Guide Phone To answer calls automatically after 5 seconds change the Auto Answer Calls field to After 5s Bluetooth Headset Only To stop answering calls automatically after 5 seconds change the Auto Answer Calls field to Never 3 Press the IZ key gt Save Reset a call timer A call timer provides the estimated duration of calls For more information about the exact duration of a call contact your wireless service provider 1 From the Home screen press the key 2 Press the EZ key gt
240. is feature On the Home screen click the Messages icon To search for messages based on the subject highlight a message Press the ES key gt Search by gt Subject e To search for messages based on the sender highlight a message Press the s key gt Search by gt Sender e To perform an advanced search press the Ea key gt Search by gt Advanced Specify the search criteria Click Search or to save the search criteria press the Jj key gt Save Click Search e To search for messages using the criteria from your last advanced search press the Ea key gt Search by gt Advanced Press the Ea press the BlackBerry menu icon key gt Search by gt Advanced Press the BlackBerry menu icon key gt Last Note If you search for messages your smartphone doesn t search attachments To stop a search press the key Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer Name Specify one or more contacts or email addresses that your smartphone should search for in messages To widen the search you can also specify part of a name Appears in Change the type of address field that your smartphone should search in for the name or email address Subject Specify one or more words that your smartphone should search for in the subject of messages Message Specify one or more w
241. iscoverable If you make your BlackBerry smartphone discoverable other Bluetooth enabled devices can detect your smartphone 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Setthe Discoverable field to 2 Minutes After 2 minutes the Discoverable field switches to No automatically Related information can t pair with a Bluetooth enabled device 34 243 User Guide Bluetooth technology Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network some profiles might not be supported Option Description Audio Source This profile allows you to output audio from your BlackBerry smartphone to Bluetooth A2DP A N Remote enabled devices that support stereo audio such as stereo headsets speakers and car kits This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions Control AVRCP Data Transfer Desktop Connectivity Dial Up such as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running BlackBe
242. ity service error Error 502 Process terminated error Error 503 Data corruption issue Error 504 Data corruption issue Error 505 BlackBerry Device Software update error Error 507 Application file error Error 508 Invalid object found Error 512 System error Error 523 BlackBerry Device Software error Error 525 System error Error 526 Critical object missing Error 527 Critical object missing Error 529 File system corruption Error 532 Application error Error 543 Incompatible file system Error 552 Insufficient storage space available during startup Error 561 Application error Error 602 Application error 218 Possible solution Try the following actions Reset your BlackBerry smartphone If the error message still appears after you reset your smartphone reload your BlackBerry Device Software The reload process deletes your smartphone data User Guide Error message and cause Error 603 Application error Error 200 BlackBerry Device Software error Error 545 Incompatible file system Error 203 Application process terminated Error 501 Memory corruption Error 517 Hardware software conflict Error 547 Hardware or system issue Error 513 User attempted to reset the smartphone after exceeding the maximum number of permitted password attempts Error 576 IT policy issue Related information BlackBerry Device Software 221 Getting started Security 0 Reset the smartphone 251 Applic
243. iz Inc UMTS is a trademark of European Telecommunications Standard Institute Gears and Google Mail are trademarks of Google Inc GSM and Global System for Mobile Communications are trademarks of the GSM MOU Association IBM Domino Lotus Lotus iNotes and Lotus Notes are trademarks of International Business Machines Corporation JavaScript is a trademark of Oracle America Inc Microsoft Hotmail Outlook Windows Live and Windows Media are trademarks of Microsoft Corporation Novell and GroupWise are trademarks of Novell Inc PGP PGP Desktop Professional and PGP Universal Server are trademarks of PGP Corporation Porsche Design is a trademark from Dr Ing H C F Porsche Aktiengesellschaft RSA is a trademark of RSA Security vCard is a trademark of the Internet Mail Consortium Wi Fi Wi Fi Protected Access Wi Fi Protected Setup and WPA are trademarks of the Wi Fi Alliance All other trademarks are the property of their respective owners Handwriting Recognition Engine c 1998 2010 is provided by HanWang Technology Co Ltd All Rights Reserved Content owners use Windows Media digital rights management technology WMDRWM to protect their intellectual property including copyrights This device uses WMDRM software to access WMDRM protected content If the WMDRM software fails to protect the content content owners may ask Microsoft to revoke the software s ability to use WMDRM to play or copy protected content Revocation does not affect unprotec
244. k up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronise organiser data over the wireless network Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 In the Contacts application Calendar application Tasks application or MemoPad press the EJ key Options 178 User Guide Contacts 2 If necessary click a calendar account or contact list 3 Select the Wireless Synchronisation check box 4 Press the BEJ key gt Save If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronise calendar data For more information see the Help in the BlackBerry Desktop Software Related information Some characters in calendar entries don t appear correctly after synchronisation 174 About synchronisation conflicts 73 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organiser data fonts saved searches and b
245. kBerry smartphone You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields On the Home screen or in a folder click the Options icon Click Security Password If necessary change the Authentication Type field to Smart Card Clear the Smart Password Entry check box Press the SJ key gt Save gium co mz 290 User Guide Security To turn on smart password entry again check the Smart Password Entry check box Turn off notification for smart card connections 1 On the Home screen or in a folder click the Options icon 2 Click Security Smart Card 3 Clear the LED Session Indicator check box 4 Press the IZ key gt Save To turn on the notification for smart card connections select the LED Session Indicator check box Switch smart password filters In a blank password field press the key The indicator for the new smart password filter appears beside the password field Prerequisites Using authentication certificates e Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed e You must have imported a certificate from your smart card that you can use for signing and verification e You must turn on advanced authentication e You must have set a smartphone password e You must have the smart card passwor
246. kBerry smartphone sends the public key but doesn t send the corresponding private key 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings PGP Keys 3 Highlight a PGP key 4 Press the EZB key gt Send via Email or Send via PIN 282 User Guide Security Delete a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Highlight a PGP key 4 Press the IZ key gt Delete Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Press the IZ key gt Clear Universal Cache The next time that you send a PGP protected message your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server PGP key status PGP key status indicators Indicator Description T The PGP key has a corresponding private key that is stored on your BlackBerry smartphone V The PGP key is trusted and valid and the revocation status of the PGP key is good P The revocation status of the PGP key is unknown or the key is weak x The PGP key is untrusted revoked expired not valid or cannot be verified Check the revocation status of a PGP key 1 On the Home screen or
247. key gt New Type the task title and fill in the details such as the due date and recurrence Tocreate a task in the Tasks application click Add Task Type the task title and fill in the details such as the due date and recurrence To create a memo click New Memo Type a title and the memo 2 Press the J key gt Save Send a task or memo On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon Highlight a task or memo Press the BJ key gt Forward As Click a message type PONS Change or delete a task or memo On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon To change the task or memo click it Change the task or memo information Press the EJ key Save e To delete the task or memo highlight it Press the IZ key gt Delete Change the status of a task On the Home screen or in the Applications folder click the Tasks icon 2 Highlight a task 3 Press the IZ key To mark the task as complete or in progress click Mark Completed or Mark in Progress 187 User Guide Tasks and memos To mark the task as deferred in progress or waiting click Open Change the Status field Press the Ea key gt Save Hide completed tasks 1 On the Home screen or in the Applications folder click the Tasks icon 2 Press the IZ key gt Hide Completed Show tasks in the calendar On the Home screen click the Calendar icon Press the
248. key gt Save Troubleshooting Clock The time on my smartphone is not correct 1 Onthe Home screen or in the Applications folder click the Clock icon 2 Press the SJ key gt Set Time 3 Try one of the following actions e If the Update Time field is set to Automatic press the Ea key gt Update Time e If you have travelled to a different time zone set the Time Zone field to display the correct time zone e If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone you might need to update the time zone data on your BlackBerry smartphone To update the time zone data press the Ea key gt Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such as email messages or browser service If your email account uses a BlackBerry Enterprise Server you might not be able update your time zone data For more information contact your administrator Related information Display a second time zone on the clock 183 Set the date and time 183 186 User Guide Tasks and memos TASKS AND MEMOS Create a task or memo You can create tasks in the Tasks application or Calendar application and you can make any of your tasks visible in the calendar 1 On the Home screen click the Calendar icon or in the Applications folder click the Tasks icon or MemoPad icon e To create a task in the Calendar application press the IZ
249. key gt Search Click a PGPkey 7 Click Add PGP Key to Key Store or Te o IS o Related information can t download a PGP key from an LDAP enabled server 299 Download a personal PGP key from the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Press the EZ key gt Download Keys Download an updated PGP key from an LDAP enabled server 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Highlight a PGP key 4 Press the Zl key gt Fetch Updated PGP Key Import a certificate or PGP key that is saved on your smartphone 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and click a certificate or PGP key 3 Select the certificate or PGP key 4 Press the IZ key gt Import Certificate or Import PGP Key e To view the certificate or PGP key highlight the certificate or PGP key Press the EJ key View Certificate or View PGP Key To trust the certificate or PGP key highlight the certificate or PGP key Press the Ea key gt Trust Certificate or Trust PGP Key Import a certificate or PGP key from a media card 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates or PGP Keys 281 User Guide Security 3 Press the ZZ key gt Show Media Card Certs or Import Media Card PGP Keys To view the details for a certificate
250. l application on your computer is also deleted from your smartphone A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the EJ key More or More All e f part of a Google Mail conversation doesn t appear press the EJ key More of Conversation e f you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related information Receive only the first section of long email messages 78 Receive only the first section of long email messages 78 The number of new or unread messages is different than expect The number of new or unread messages includes saved messages and filed messages If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer your smartphone files the message Related information View filed messages 66 Hide messages from the Messages application 75 96 User Guide Messages Hide filed email from the message inbox 77 Attachments How to Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card
251. l for your smartphone is low or your smartphone is turned off and is charging You can t turn off the notification for the low battery power level The notification for charging turns off when you turn on your smartphone If your smartphone is turned off the LED changes to a solid green colour when the battery is fully charged Related information Turn off Bluetooth connection notification 246 Turn on flashing LED notification for wireless coverage 205 Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen The initial view of the home screen displays icons for only some of the available applications To view more application icons on the home screen click All Depending on your BlackBerry smartphone model administrator and wireless service provider some applications might not be available You might be able to download some applications from the BlackBerry App World storefront Setup Setup E3 Enterprise Activation m 9 Activate a work email account using the BlackBerry Enterprise Server 9 Options Power and lock A Password Lock Power Off a Messages User Guide az Messages Added email address Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download Applications Browser Maps Compass 10 Password Keeper
252. l logs in the Messages application select the None option 3 Press the IZ key gt Save Set an out of office reply To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the IZ key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Select the Use Out Of Office Reply check box In the field that appears type a reply If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the J key gt Save SO ORG o X To turn off the out of office reply clear the Use Out Of Office Reply check box Change options for your personal email account Depending on your wireless service provider you might not be able to change some options for your personal email account You can change options for each personal email account that you added to your BlackBerry smartphone You can create email filters synchronise your contacts change your signature or display name and more 1 On the Home screen click the Messages icon 2 Press the E3 key Options Email Account Management 3 Click the email account that you want to change options for and select Edit For more information about personal email accounts visit www blackberry com docs smartphones and c
253. ld Related information Some signing and encryption options aren t available on my smartphone 108 Encrypt a PGP protected message with a passphrase By default your BlackBerry smartphone uses your PGP key to encrypt messages 1 When composing a message change the Encoding field to one that uses encryption 2 Press the IZ key gt Options 3 Select the Use Conventional Encryption check box 4 Press the EJ key gt Save Using a secure method let the recipient know what the passphrase is 109 User Guide Messages Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages 1 When composing a message press the ES key Attach PGP Keys 2 Highlight a PGP key 3 Press the IZ key gt Continue Download the PGP key used to sign or encrypt a message If a PGP key isn t included in a received message or isn t already stored in the key store on your BlackBerry smartphone you can download the PGP key If you use the PGP Universal Server you might not be able to download the sender s PGP key or your smartphone might download the sender s PGP key from the PGP Universal Server automatically 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the EZ key gt Fetch Sender s PGP key Add a PGP key from a message If you use the PGP Universal Server you might not be able to add PGP keys from messages 1 In a message highlight a digital signa
254. lder click the Options icon Click Security gt Advanced Security Settings gt Certificate Servers Highlight a certificate server Press the Il key gt Edit Change the connection information for the certificate server Press the EJ key gt Save Or Ot IS 285 User Guide Security Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server Server URL Type the web address of the certificate server Connection options for LDAP enabled servers Option Description Friendly Name Type a display name for the server Server Name Type the network address of the server Base Query Type the base query information for the server using X 509 certificate syntax for example o test rim net Port Type the port number for your organisation s network The default port number is 389 Authentication Type Specify whether you must log in to the server Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server Send connection information for a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificate Servers 3 Highlight a certificate server 4 Press the IZ key gt Email Server or PIN Server Delete a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Advan
255. les on your smartphone in the Device Memory section select the Encrypt check box To encrypt files that are stored on a media card in the Media Card section select the Encrypt check box and To encrypt files using an encryption key that your smartphone generates change the Mode field to Device Key To encrypt files using your smartphone password change the Mode field to Device Password To encrypt files using an encryption key and your smartphone password change the Mode field to Device Password amp Device Key Press the EJ key gt Save To stop encrypting data and files on your smartphone in the Device Memory section clear the Encrypt check box To stop encrypting files on your media card in the Media Card section clear the Encrypt check box Tips Storage space and media cards Tips Freeing space for your music pictures videos and files You can store files in the built in media storage on your BlackBerry smartphone or on a media card Check how much storage is used by media files and documents Delete unneeded files Reduce the size of pictures you take and videos you record Store files on a media card instead of your smartphone 256 On the Home screen click the Media icon Press the EJ key gt Memory Use On the Home screen or in a folder click the Files icon Find and highlight a file Press the Jj key gt Delete On the Home screen click the Camera icon or the Media icon gt Video Camera
256. lick the link under Email Set up 79 User Guide Messages Turn on or turn off read receipts Depending on your wireless service provider or administrator you might not be able to perform this task or some of the options might not appear On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it change the Send Read Receipts field 5 Press the EJ key gt Save PONs Stop loading pictures in HTML email messages By default your BlackBerry smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages 1 On the Home screen click the Messages icon Press the IZ key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Download Images Automatically check box Press the J key gt Save Or ON To view pictures in an HTML email message press the Jj key gt Get Images Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet By default your BlackBerry smartphone prompts you before downloading external pictures On the Home screen click the Messages icon
257. lly by contact name change the Phone List View field to Name To sort phone numbers or contacts by most recent use change the Phone List View field to Most Recent 3 Press the IZ key gt Save Related information 53 User Guide Phone Turn on or turn off dialling from the lock screen 53 Hide or display your phone number when you make calls Your wireless network can override the option that you choose 1 From the Home screen press the key 2 Press the EJ key Options In call Settings To hide your phone number when you make calls change the Restrict My Identity field to Always To display your phone number when you make calls change the Restrict My Identity field to Never To allow your wireless network to decide whether to hide or display your phone number change the Restrict My Identity field to Network Determined 3 Press the J key gt Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click the application icon for an application that prompts you before you delete items Press the IZ key gt Options If necessary click General Options Clear the Confirm Delete check box Press the EJ key gt Save Or o mom Change how you answer or end calls with the holster 1 From the Home screen press the key 2 Press the EZB key gt Opt
258. lost stolen or corrupted by an unforeseen issue About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organiser data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronised organiser data to your smartphone over the wireless network To restore synchronised organiser data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 165 User Guide Calendar About synchronisation conflicts A synchronisation conflict occurs when you change the same email or organiser data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconcilia
259. ls appear on the screen select the check box beside the channel e f no cell broadcast channels appear on the screen highlight the Empty field Press the E key Add Channel Type the channel ID and a nickname Click OK 4 Select the check box beside a language 5 Press the SJ key gt Save To turn off cell broadcasting clear the Enable Cell Broadcasting check box Before you turn off cell broadcasting verify that your wireless service provider does not use cell broadcasting to manage services such as preferred rates based on your location Related information can t turn on cell broadcasting 93 Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services such as preferred rates based on your location 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Cell Broadcasting 3 In the Channels section highlight a cell broadcast channel 4 Press the SJ key e To stop receiving messages from the cell broadcast channel click Disable To delete the cell broadcast channel click Delete Channel Rename a cell broadcast channel On the Home screen or in a folder click the Options icon Click Device Advanced System Settings Cell Broadcasting In the Channels section highlight a cell broadcast channel Press the Il key gt Set Nickname Type a name for the cell bro
260. me you can t disconnect your BlackBerry smartphone from your computer Note You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a technical issue such as an application error Connect your smartphone to your computer Open the BlackBerry Desktop Software In the BlackBerry Desktop Software click Update To download the most recent version of your BlackBerry Device Software click Get update Do any of the following To keep a back up file of your smartphone data and settings select the Back up your device data check box This back up file is restored to your smartphone after the software reload finishes If you don t back up your data your smartphone data settings and email messages are deleted from your smartphone when you reload the software To encrypt your backup data click Encrypt back up file f you want to receive an email when an updated version of the BlackBerry Device Software is available select the Email me when new versions are available checkbox 6 Click Install update Oi ge co IN Related information About updating the BlackBerry Device Software 221 220 User Guide BlackBerry Device Software BLACKBERRY DEVICE SOFTWARE How to BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons e To access new applications and
261. mm To stop storing text messages on your SIM card clear the Leave Messages On SIM Card check box If you clear this check box your text messages are deleted from your SIM card Delete the history from a text message Do one of the following To delete an individual message from the history highlight the message Press the E3 key Delete Message 89 User Guide Messages To delete all the messages from the history and keep the chat open when you are replying to a message press the IZ key gt Clear Conversation To delete all the messages from the history and close the chat in your list of text messages highlight a message Press the EJ key gt Delete Save a media file from a text message 1 In a text message open an attachment 2 Press the SJ key 3 Click Save media type 4 Click Save Save a contact card from a message If you receive a contact card in a message you can save it so that the contact information is added to your contact list In a message highlight a contact card Press the Il key gt View Attachment Press the Bj key Click one of the following items Add to Contacts Update Contact e oO Da Options for text messages Stop receiving text messages when roaming 1 On the Home screen click the Text Messages icon 2 Press the J key gt Options 3 In the MMS section set the Multimedia Reception field and Automatic Retrieval field to Home Only 4 Press the EEJ key
262. model and wireless network this feature might not be supported Note The GPS options that appear on your smartphone might differ slightly from the options that appear in this task 1 On the Home screen or in a folder click the Options icon 2 Click Device Location Settings 3 Change the Location Services field to Location On 4 Press the EJ key gt Save To turn off GPS technology change the Location Services field to Location Off Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver 207 User Guide GPS technology On the Home screen or in a folder click the Options icon Click Device Location Settings Change the GPS Data Source field Press the SJ key gt Save PONS Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server your administrator might be able to track the location of your BlackBerry smartphone For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Device Location Settings 3 Change the Location Services field to Location Off 4 Press the EEJ key gt Save Get your GPS location Depending on your wireless service provider and wireless network this feature might not be supported Your BlackBerry smartphone must have an inter
263. mple steps to help prevent the information on your BlackBerry smartphone from being compromised such as avoiding leaving your smartphone unattended Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Set a smartphone password Onthe Home screen or in a folder click the Options icon Click Security Password Encrypt contacts and files Onthe Home screen or in a folder click the Options icon Click Security Encryption Back up your smartphone data to your computer Use the BlackBerry Desktop Software to back up your smartphone data to your computer To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Back up your smartphone data to a media card On the Home screen click the Set up icon In the Set up section click Device Switch Save Data Related information Set a smartphone password 266 Turn on encryption 255 Tips Managing indicators Indicators tell you that there is something new or updated such as a new message voice mail message or feed or they inform you of the status of something such as the battery or network connection Indicators often appear on app icons new con
264. n off dialling from the lock screen 53 Sort phone numbers or contacts on the phone screen 53 can t make or receive calls 31 Answer or end a call Press the key Related information Change your ringtone notifiers reminders or alerts 28 can t make or receive calls 31 Answer a second call Depending on your wireless service provider and wireless network this feature might not be supported During a call press the IZ key To answer the incoming call and place the current call on hold click Answer Hold Current To answer the incoming call and end the current call click Answer Drop Current To return to the first call press the IZ key gt Swap or Flash 43 User Guide Phone Change your ringtone notifiers reminders or alerts In any sound profile you can change your ringtone or notifier tone to an audio file that s stored in your BlackBerry smartphone s built in media storage or media card You can also change the options for volume notifications during calls LED and vibration in all of the profiles The All Alerts Off profile can t be changed 1 On the Home screen click your Sound and Alert Profiles icon 2 Click Change Sounds and Alerts Sounds for Selected Profile To change your ring tone or ring volume click Phone To change notifiers or reminders click to expand a section Click an option 3 In the Ringtone Notifier Tone or Reminder Tone field do one of the following Click a tone e To use
265. n to any BlackBerry product that supports BlackBerry ID For example with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones For more information see About the BlackBerry ID 6 Voice enabled search Looking for something You can now use your voice to search for help contacts documents pictures videos and more on your BlackBerry smartphone and on the Internet For more information see Search for an item using voice enabled search 259 Home screen customisation User Guide Quick Help Customise the home screen even more by hiding panels you don t use regularly and hiding icons in specific panels or all panels For more information see Show or hide a Home screen panel 15 and Show hide or find an application icon 16 Touch free call answering You don t need to use your hands to answer calls when you use a Bluetooth enabled headset or a wired headset Now you can set your smartphone to answer calls automatically after 5 seconds For more information see Change how you answer calls with a headset 54 Bluetooth enhancements You can now send multiple pictures at once using Bluetooth technology For more information see Send a file 98 Conveniently send and receive a contact card also known as a vCard using Bluetooth technology and save the received contact card into your smartphone s contact list For more information see Send
266. n up for contact back up service select Yes Toreplace your SIM card phone book with the contacts you backed up to your wireless service provider s contact back up server click Delete To merge your SIM card phone book with the contacts you backed up to your wireless service provider s contact back up server click Do Not Delete 4 Click Next Change or delete SIM card contacts 1 On the Home screen click the Contacts icon 2 Press the IZ key gt SIM Phone Book 3 Highlight a contact e To change a SIM card contact press the Zl key gt Edit Change the contact information Press the Jy key Save e To delete a SIM card contact press the IZ key gt Delete e To delete all SIM card contacts press the ZZ key gt Delete All Store text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages your text messages still appear in the Messages application 1 Onthe Home screen click the Messages icon 2 Press the EZB key gt Options 3 Select the Leave Messages On SIM Card check box 4 Press the IZ key gt Save To stop storing text messages on your SIM card clear the Leave Messages On SIM Card check box If you clear this check box your text messages are deleted from your SIM card 264 User Guide SIM card Change the display name for a ph
267. nal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task 1 On the Home screen or in a folder click the Options icon 2 Click Device Location Settings 3 Press the EZB key gt Refresh Location The longitude and latitude co ordinates for your current location appear Troubleshooting GPS technology Depending on your wireless service provider this feature might not be supported I can t use GPS technology Depending on your wireless service provider this feature might not be supported If you are outdoors move away from buildings and expose your BlackBerry smartphone to open sky If you are indoors move close to a window If you have paired your smartphone with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on If you are using GPS technology for the first time wait a short period of time for your smartphone to get your GPS location 208 User Guide Maps MAPS How to Maps Pan a map To pan a map your BlackBerry smartphone must be in pan mode and not zoom mode The mode that your smartphone is in is displayed at the top of the map 1 On the Home screen click the Maps icon 2 If your smartphone is in zoom mode click the trackpad to switch to pan mode 3 Onthe trackpad slide your finger in any direction Zoom in to or out from a map To zoom in to or out from a map your BlackBerry smartphone must be in zoom mode and not pan m
268. name To change the location where the shortcut appears change the Location field To add the shortcut to your Favourites panel select the Mark as Favourite check box 3 Click Add Turn on browser shortcuts 1 On the Home screen click the Browser icon 2 Press the IZ key gt Options 3 In the General section select the Enable Keyboard Shortcuts check box 4 Press the IZ key gt Save Related information Browser shortcuts 0 Move back move forward or refresh a webpage On a webpage press the ER key To move back or forward a webpage click Back or Forward Torefresh a webpage click Refresh 154 User Guide Browser Return to the browser home page To perform this task you must have a browser home page set on your BlackBerry smartphone 1 Ona webpage press the EZB key 2 Click Home Close the browser 1 Ona webpage press the EZB key 2 Click Close Playing media files viewing pictures and downloading files View a full picture on a webpage 1 On a webpage highlight or pause on a picture 2 Press the ZZ key gt View Image or Full Image To zoom in to or out from the picture press the EJ key Zoom and slide your finger up or down on the trackpad e To stop zooming press the SAJ key gt End Zoom Toreturn the picture to its original size press the escape key icon key Play a media file on a webpage 1 On a webpage click a media file 2 Click Open Related information Supported
269. ndicator might also appear at the top of the home screen You can also add notes to call logs or send call logs as email messages Unless you delete a call log it s stored on your BlackBerry smartphone for 30 days Send a call log From the Home screen press the key Highlight a call log Press the J key gt View gt History Highlight a call log Press the B key gt Forward gd oue 51 User Guide Phone Delete call logs 1 From the Home screen press the key 2 Doone of the following To delete a single call log highlight a call log To delete a range of call logs highlight a call log Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key 3 Press the SJ key gt Delete Add change or delete call log notes From the Home screen press the key Highlight a call log Press the J key gt View gt History Click a call log Press the BM key e To add notes click Add Notes Type call notes To change notes click Edit Notes Change the call notes e To delete notes click Edit Notes Press the SJ key gt Clear Field 6 Press the SJ key gt Save o PONE View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs including missed calls in the Messages application 1 From the Home screen press the key 2 Press the IZ key gt Options gt Call Logs and Lists To show recent and missed calls in the Me
270. ne data if your smartphone is lost stolen or corrupted by an unforeseen issue On the Home screen or in a folder click the Options icon Click Security Password Click Set Password Type a new password click the trackpad and verify new password Press the ij key gt Save uP on To turn off your BlackBerry smartphone password clear the Enable check box Related information About backing up and restoring smartphone data 165 About the smartphone password 266 266 User Guide Security forget my smartphone password 33 Delete smartphone data third party applications or media card files 268 Change the smartphone password 1 On the Home screen or in a folder click the Options icon 2 Click Security Password Change Password Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and if you have set a BlackBerry smartphone password you can also lock your smartphone with a password Do one of the following To lock the keyboard and screen press the Lock key on the top of your smartphone Tounlock the keyboard and screen press the Lock key again A To lock your smartphone with a password on the Home screen or in a folder click the R icon e To unlock your smartphone enter your password Press the key on the keyboard Lock your smartphone when you insert it in the holster 1 On the Home screen or in
271. ne options 53 Voice dialling Perform an action using a voice command 1 On the Home screen or in a folder click the Voice Dialling icon 2 After the beep say a voice command Related information can t make calls using a voice command 62 Available voice commands Voice command Call lt contact name or phone numbers Call lt contact name gt lt phone number type gt Call extension lt extension number gt Check my phone number Check signal strength Description Say this voice command to make a call To perform this task with a Bluetooth enabled device such as a hands free car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You can t make calls to emergency numbers using voice commands Say this voice command to call a specific phone number for a contact that is in your contact list For example if the contact has a work number and a mobile number you can say call lt contact name gt work to call the work number Say this voice command to dial an extension To perform this task you must set options for dialling extensions You can dial extensions only within your company If you have multiple phone numbers associated with your BlackBerry smartphone say this voice command to check your active phone number Say this voice command to check your wireless coverage level 309 User Guide Accessibility options
272. ned on e Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device e Verify that in the Bluetooth options the Contacts Transfer field is not set to Disabled e Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetooth enabled device Related information Turn on or turn off Bluetooth technology 240 Pair with a Bluetooth enabled device 240 Share contacts with a paired Bluetooth enabled car kit 242 248 User Guide Smart accessories SMART ACCESSORIES About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock charger or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application For example you might be able to identify a dock as a bedside dock so that when you connect your smartphone your smartphone s sound profile turns off and your smartphone s alarm clock turns on Set up a new dock The first time you connect your BlackBerry smartphone to a dock charger or charging pod you re prompted to set the behaviour of your smartphone for each time it connects If you choose not to set the behaviour of your smartphone you ll be prompted again the next time you connect your smartphone to the dock charger or cha
273. nguage change the Display Language field To change the typing language change the Input Language field To change the language for voice commands change the Voice Dialling Language field 3 Press the EJ key gt Save 201 User Guide Language Troubleshooting Language Some characters do not appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that s associated with your BlackBerry smartphone might not support the characters For more information contact your wireless service provider or administrator can t find a display language on my smartphone You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer e Connect your smartphone to your computer and open the BlackBerry Desktop Software For more information about adding applications and display languages see the Help in the BlackBerry Desktop Software 202 User Guide Screen display SCREEN DISPLAY How to Screen display Use a picture as your smartphone wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the SJ key gt Set As Wallpaper Related information My display changed 206 Set options for backlighting 1 On the Home screen or in a folder click the
274. nished to do so subject to the following conditions e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimers in the documentation and or other materials provided with the distribution e Neither the names of the University of Illinois NCSA nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE CONTRIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language This is JavaScriptCore s variant of the PCRE library While this library started out as a copy of PCRE many of the features of PCRE have been removed Copyright c 1997 2005 University of Cambridge All rights reserved Redistribution and use in source and
275. nt Select the Wireless Reconcile check box Press the J key gt Save Ord c met Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone 1 Onthe Home screen click the Messages icon 302 User Guide Synchronisation Press the J key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the Delete On field to Mailbox amp Handheld Press the SJ key gt Save o PROIN It takes a short period of time for email to be deleted over the wireless network Related information Delete a message 65 Synchronise organiser data over the wireless network Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 In the Contacts application Calendar application Tasks application or MemoPad press the EJ key gt Options 2 If necessary click a calendar account or contact list 3 Select the Wireless Synchronisation check box 4 Press the BEJ key gt Save If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronise calendar da
276. nthe Home screen or in the Applications folder click the Password Keeper icon 2 Press the IZ key gt Change Password 268 User Guide Security Set a limit for password attempts in the Password Keeper 1 Onthe Home screen or in the Applications folder click the Password Keeper icon Press the EJ key gt Options Change the Password Attempts field Press the J key gt Save PON Copy a password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the EZ key gt Copy Username or Copy Password To clear the clipboard press the IE key gt Clear Clipboard Note Passwords are not encrypted when they are on the clipboard Prevent password copying 1 Onthe Home screen or in the Applications folder click the Password Keeper icon 2 Press the IZ key gt Options 3 In the Password Entries section clear the Allow Clipboard Copy check box 4 Press the EJ key gt Save Hide or show passwords in the Password Keeper 1 Onthe Home screen or in the Applications folder click the Password Keeper icon 2 Press the IZ key gt Options To hide passwords in the Password Keeper clear the Show Password check box To show passwords in the Password Keeper again select the Show Password check box 3 Press the IZ key gt Save Generate a random password 1 Onthe Home screen or in the Applications folder click the Password Keeper icon 2 Press the IZ key
277. numbers 175 User Guide Contacts 4 Press the BEJ key gt Save Change or delete a contact Do one of the following To change a contact on the Home screen click the Contacts icon Highlight a contact Press the EJ key gt Edit Change the contact information Press the J key gt Save To change a contact using information on your BlackBerry smartphone such as information in an email or a calendar entry highlight the information you want to add to a contact Press the ES key gt Add to Contacts gt Add to Existing Contact Click a contact If necessary add contact information Press the EJ key Save To delete a contact on the Home screen click the Contacts icon Highlight a contact Press the EJ key gt Delete Search for a contact You can search for contacts in your contact list or if your email account uses a BlackBerry Enterprise Server you might also be able to search for contacts in your organisation s contact list 1 On the Home screen click the Contacts icon To search for a contact in your contact list type all or part of a contact s name To search for a contact in your organisation s contact list click Remote Look up Type all or part of a contact s name Click OK 2 Highlight a contact 3 Press the EZB key e To view information for a contact click View To add a contact from your organisation s contact list to your contact list click Add to Contacts To add all of the contacts from
278. nversation 3 Press the IZ key gt Archive gt Yes Note Depending on how you ve set your BlackBerry smartphone to store messages archived messages might be automatically deleted from your smartphone after a certain period of time Move archived Google Mail messages to your message inbox On the Home screen click the Messages icon Press the Il key gt View Folder gt Archive Highlight a Google Mail message or conversation Press the IZ key gt Move to Inbox PON Report spam sent to your Google Mail account When you report a Google Mail message as spam it s deleted from your BlackBerry smartphone If you report a message that is part of a conversation all of the messages in the conversation are also reported as spam 1 On the Home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the ZZ key gt Report Spam 4 If necessary click Yes Troubleshooting Email can t send messages Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone number for your contact e f you created an email address or added an existing email address to your smartphone using the email set up screen in the Set up application verify that you have received an activation message on your smartphone from the BlackBerry Internet Ser
279. o be notified with the assigned ringtone or alert you can select the All Alerts Off profile 1 On the Home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ringtone and alert information for calls and messages Press the J key gt Save ALOY OT qx 09 I To delete a contact alert highlight the contact alert that you want to delete Press the ES key Delete Silence your smartphone 1 On the Home screen click your Sound and Alert Profiles icon 2 Doone of the following e To receive flashing LED alerts only click the wg icon Toreceive vibrate alerts only click the N icon e To turn off all alerts including contact alerts click the qx icon When a ringtone reminder or alert sounds if available press the Mute key on the right side of your BlackBerry smartphone Related information Silence the alarm 184 Flashing LED The LED on the top of your BlackBerry smartphone flashes different colours to indicate different statuses 149 User Guide Ringtones sounds and alerts Flashing LED colour Description Green You re in a wireless coverage area You can turn on or turn off this notification Blue Your smartphone is connected to a Bluetooth enabled device You can turn on or turn off this
280. o view a list of saved searches click Recall To change a saved search click Recall Highlight a search Press the EJ key Edit Search Change the search criteria Press the EZ key gt Save To delete a saved search click Recall Highlight a search Press the EJ key Delete Search Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 261 User Guide Search 1 In a message in a file in an attachment or on a webpage press the EJ key Find or Find on Page 2 Typethe text 3 Press the key on the keyboard To search for the next instance of the text press the EJ key Find Next or Find Next on Page Search for a contact You can search for contacts in your contact list or if your email account uses a BlackBerry Enterprise Server you might also be able to search for contacts in your organisation s contact list 1 On the Home screen click the Contacts icon To search for a contact in your contact list type all or part of a contact s name To search for a contact in your organisation s contact list click Remote Look up Type all or part of a contact s name Click OK 2 Highlight a contact 3 Press the EZB key To view information for a contact click View To add a contact from your organisation s contact list to your contact list click Add to Contacts To add all of the contacts from y
281. oadcasting 93 97 User Guide Messages Save a file or an attachment To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message in a calendar entry or on a webpage do one of the following e f there is only one attachment in a message or calendar entry press the EJ key fthere are multiple attachments in a message or calendar entry highlight an attachment Press the E key e f a are downloading a file from a webpage press the ES key 2 Click Download Attachment or Download File 3 Click the folder that you want to save the file or attachment in 4 Click Save To stop downloading an attachment in a message highlight an attachment that you are downloading Press the IE key gt Cancel Download Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For more information contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Media icon or Files ic
282. ock capital letter lock E Multi tap mode NUM lock number lock FR Current input language alt Alt mode Typing basics Copy and paste at a glance From Stephen Burke BlackBerry ID May 10 2011 12 21 PM Simultaneously touch the beginning and end of the text then press the BEJ key gt Cut Wouldn t it be great if one key unlocked all the s you face each day With BlackBerry ID or Copy at s exactly what you get BlackBerry ID is your ingle universal key to B B Movenne Nae n 1 1 ouc ie cursor indicator sites services and appliclllons including and slide your finger BlackBerry Protect and the BlackBerry App World storefront BlackBerry ID One login One To paste the text press the EBM Diss thing to worry about key gt Paste Open a pop up menu Touch and hold the screen or press and hold the trackpad Highlight cut copy or paste text 1 Press and hold the BERRY key To highlight text character by character on the trackpad slide your finger left or right To highlight text line by line on the trackpad slide your finger up or down 192 User Guide Typing 2 Press the IZ key 3 Click Cut or Copy 4 Press the jj key gt Paste Type a symbol Press the key Type the letter that appears below the symbol Type an accent or special character Press and hold a letter key on the keyboard and on the trackpad slide your finger left or right until the accented or special character
283. ode The mode that your smartphone is in is displayed at the top of the map 1 On the Home screen click the Maps icon 2 If your smartphone is in pan mode click the trackpad to switch to zoom mode 3 Doone of the following To zoom in on the trackpad slide your finger up To zoom to a point on a map press the EJ key Zoom to Point To zoom out on the trackpad slide your finger down View a location on a map 1 On the Home screen click the Maps icon 2 Press the EZB key gt Find Location To search for a point of interest such as a business or landmark type the information for the point of interest in the Business search field at the top of the screen Press the Enter key icon key on the keyboard to start search Highlight the point of interest To view a new location or address type an address in the Location search field at the top of the screen Highlight the location or address To view a location for a contact in the Find a shop caf etc field type the contact name Highlight the contact information To view a favourite location in the Favourites section highlight the location 3 Press the ZZ key gt View on Map If you are viewing a location other than your current location to get directions to this location from your current location press the Ea key gt Get Directions Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perf
284. oice note To use a preloaded alert click All Alerts Find and click an alert 4 Press the IZ key gt Save Related information can t change the number of times that my smartphone rings 58 Use a picture as your smartphone wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 28 User Guide Quick Help 3 Press the SHJ key gt Set As Wallpaper Related information My display changed 206 Add rename or delete a folder on the home screen On the home screen do one of the following e To add a folder press the Zl key gt Add Folder Type a name for the folder Click Add To rename a folder highlight a folder Press the EJ key Edit Folder Type a name for the folder Click Save e To delete a folder highlight a folder Press the IZ key gt Delete Add or change your signature Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Messages icon Press the Il key gt Options Fora work email account click Email Preferences If the Message Services field appears change this field to the appropriate email account If the Use Auto Signature check box is not selected select it In the field that appears place your cursor Fora personal email account click Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the IZ key gt Save Your signature is added to your
285. older click the Options icon Click Typing and Language Keyboard Change the Currency Key field Press the Aj key gt Save Bom Set the cursor speed 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Keyboard 3 Change the Key Rate field 4 Press the IZ key gt Save Turn on key tones 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Keyboard 199 User Guide Keyboard 3 Select the Key Tone check box 4 Press the EJ key gt Save Set the trackpad sensitivity You can set how the trackpad responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 Onthe Home screen or in a folder click the Options icon Click Typing and Language Trackpad Sensitivity Change the Horizontal Sensitivity field and Vertical Sensitivity field Press the A key gt Save Bom Turn trackpad sounds on or off 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Trackpad Sensitivity 3 Select or clear the Audible Roll check box 4 Press the IZ key gt Save Troubleshooting Keyboard No application opens when I press a Convenience key Try the following e f you haven t done so assign an application to the key e Open the flip and press the Convenience key again Applications don t open when the flip is closed e Verify that you didn t delete the
286. on 2 Find and highlight a file 3 Press the IZ key gt Send 4 Click a message type 5 f necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 93 Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 Ina file highlight a link 2 Press the J key gt Open Link or Retrieve To return to the file press the key 98 User Guide Messages Set font options for a file or an attachment 1 Ina file or an attachment press the ZZ key gt Options 2 Change the font fields 3 Press the EEJ key gt Save View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the S key gt Properties Related information Hide a file or folder 119 View a hidden file or folder 120 Contact cards About contact cards A contact card sometimes called a vCard or vcf file contains information for a specific contact You can send contact cards as attachments to email messages PIN messages text messages or BlackBerry Messenger messages Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a mes
287. on that came with your smartphone Supported media cards Your BlackBerry smartphone supports media card sizes up to 32 GB Only microSD media cards are supported Turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card This might be useful if you want to make sure that your files are saved to your smartphone s built in media storage rather than your media card 1 On the Home screen or in a folder click the Options icon 2 Click Device Storage 3 Clear the Media Card Support check box 4 Press the IZ key gt Save Back up smartphone data to your media card To perform this task you must have a media card inserted in your BlackBerry smartphone If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets you might not be able to perform this task For more information contact your administrator CAUTION If you perform this task any existing data on your media card is deleted and replaced with your smartphone data 1 On the Home screen click the Setup icon 2 Inthe Set up section click Device Switch gt Using a Media Card gt Save Data e To back up smartphone data including email select the Save emails check box To back up smartphone data excluding email clear the Save emails check box 3 Click Continue 253 User Guide Storage space and media cards 4 To set a password
288. one Find step by step instructions in the user guide for your BlackBerry smartphone Click Help on the home screen or in an application menu e www discoverblackberry com Find software applications and accessories for your smartphone e Your wireless service provider website Find information about your wireless network or wireless service plan How to Top 10 BlackBerry smartphone users have spoken Here are the top 10 things they want to know how to do on their smartphones Set up an email address 1 Onthe Home screen click the Set up icon 2 In the Set up section click the Email Accounts icon 3 Follow the screens to set up your email address When your email address is set up correctly you will receive a confirmation message To view and manage your email messages on the Home screen click the Messages icon Note In some cases you might see the following options If so select one of the options Internet Mail Account Use this option to associate your BlackBerry smartphone with one or more existing email accounts for example Windows Live Hotmail or to create a new email address for your smartphone e Enterprise Account If your administrator gave you an enterprise activation password use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server If you are trying to set up an Internet email account for example Windows Live Hotmail or Google Mail or a new email a
289. one number If your SIM card supports more than one phone number you can personalise the display name for your phone numbers On the Home screen or in a folder click the Options icon Click Device Advanced System Settings SIM Card Highlight a phone number Press the J key gt Edit SIM Phone Number Type a display name for the phone number Press the key on the keyboard oof ON About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry smartphone If you lock your SIM card with a PIN code other people cannot use their SIM card in your smartphone Before you can use your SIM card in another device you must type the PIN code Protect your SIM card with a PIN code To get your SIM card PIN code contact your wireless service provider Note If you type the SIM card PIN code incorrectly three times your SIM card does not function 1 On the Home screen or in a folder click the Options icon Click Device Advanced System Settings SIM Card Press the IZ key gt Enable Security Type your SIM card PIN code Press the key on the keyboard o PON Change the SIM card PIN code 1 On the Home screen or in a folder click the Options icon 2 Click Device Advanced System Settings SIM Card 3 Press the ZZ key gt Change PIN2 Code 265 User Guide Security SECURITY How to Security Security basics About the smartphone password If
290. ooting Browser can t open a new tab You might not have enough available memory on your BlackBerry smartphone Try the following actions e Close a tab that you don t need e Close other applications that don t need to be open Related information Close an app so that it is not running in the background 216 Open close or switch between tabs 153 receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks you can t stream songs or videos with the Internet connection that you are using If you switch networks extra fees might apply For more information contact your wireless service provider or administrator To stop receiving this prompt in the browser press the Ea key gt Options In the General section below Prompt Before clear the Switching to Carrier Network for Streaming Media check box Related information Receive a prompt before you close the browser or stream media from the Internet 159 cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file Related information Play a media file on a webpage 155 No browser is available on my smartphone Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry smartphone is connected to the wireless network Related information Visit a web page or search the Internet 153 164 User Guide
291. options that determine the features and settings that are available on your smartphone and if you can add or update an app To view the IT policies that have been set by your administrator on the Home screen or in a folder click the Options icon Click Security gt Security Status Information gt View IT Policy Features such as text messaging location based services and some phone features are dependent on your wireless service provider s offerings You might have the option to download apps from a web page or an application For more information contact your wireless service provider The wireless network that your smartphone is connected to might affect the availability of some features Depending on your wireless service provider and available roaming options different wireless networks are available Some wireless networks don t support User Guide Quick Help features such as call blocking call forwarding or cell broadcasting For more information contact your wireless service provider Region Depending on your region you might have the option to add or update apps using the BlackBerry App World storefront You might also be able to download apps from a web page or an application The availability of certain apps varies by region Related information Check what wireless networks your smartphone connects to 224 Find more information 19 BlackBerry Device Software 221 Find more information e Help on your smartph
292. or PGP key press the EEJ key gt Details View details for a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings PGP Keys 3 Click a PGP key PGP key properties Property Description Revocation Status This field displays the revocation status of the PGP key at a specified date and time Trust Status This field displays the trust status of the PGP key A PGP key can be explicitly trusted the PGP key itself is trusted implicitly trusted the PGP key is associated with a private key on your BlackBerry smartphone or not trusted the PGP key isn t explicitly trusted and isn t associated with a trusted PGP key on your smartphone and a chain of digital signatures to a trusted key doesn t exist Creation Date This field displays the date that the PGP Universal Server generated the PGP key Expiration Date This field displays the date that the PGP Universal Server specified as the expiry date of the PGP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type This field displays the standard to which the public key complies Your smartphone supports RSA DSA and Diffie Hellman keys Key Usage This field displays approved uses of the PGP key Fingerprint This field displays the PGP key fingerprint in hexadecimal format Send a PGP key When you send a PGP key your Blac
293. or if you update your BlackBerry Device Software on your smartphone Related information Create a BlackBerry ID 215 Change your BlackBerry ID information 215 User Guide Quick Help Visit the Set up application The Set up application helps you learn about navigation and typing change options to personalise your BlackBerry smartphone and set up network connections such as Bluetooth connections You can also set up email addresses and social networking accounts The Set up application should appear automatically the first time that you turn on your smartphone 1 Ifthe Set up application does not appear automatically on the Home screen or in a folder click the Set up icon 2 Click a section to change options or to complete a short series of prompts that help you set the options Important keys Keys on the front of your BlackBerry smartphone I Trackpad e Slide your finger to move around the screen e Press click to select an item e Press and hold to open a pop up menu Menu e Open a menu e Select a highlighted menu item e Press and hold to switch applications quickly Ge E Escape e Return to the previous screen e Close the menu Send e Make a call e Answer a call J End Power e End a call e Return to the Home screen e Press and hold to turn on or turn off your BlackBerry smartphone Keys on the top of your smartphone LJ Lock Lock or unlock the screen and keyboard User Guide Keys on the right
294. or text messages in the SMS Text section change the Priority field To set the importance level for text messages with an attachment in the MMS section in the Message Filtering section change the Importance field 3 Press the IZ key gt Save Request delivery notification or read notification for a text message 1 Onthe Home screen click the Text Messages icon 2 Press the IZ key gt Options 3 In the MMS section do one of the following e To receive notification when the message is delivered to the recipient select the Confirm Delivery check box e To receive notification when the recipient opens the message select the Confirm Read check box 4 Press the jj key gt Save Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the P which might prevent you from accidentally sending a message if you plan to include several lines of text 1 Onthe Home screen click the Text Messages icon 2 Press the J key gt Options gt Text Messaging 3 Inthe General Text Messaging Options section clear the Press Enter Key to Send check box 4 Press the jj key gt Save Viewing and replying to text messages Reply to or forward a text message You can t forward text messages that contain content that is copyright protected 1 On the Home screen click the Text Messages icon 2 Highlight a message To reply to a message press the ZZ key gt
295. ords that your smartphone should search for in the body of messages Include Encrypted Messages Specify whether your smartphone searches encrypted messages plain text messages and digitally signed messages 260 User Guide Field Service Folder Show Type Search Description If your smartphone is associated with more than one email address change the email account that your smartphone should search in for messages Not all email accounts support this feature Change the folder that your smartphone should search in for messages Change the status of messages that your smartphone should search for Change the type of messages that your smartphone should search for Do more with your message search results 1 In the search results highlight a message 2 Press the SJ key To view more available search results click Get More Results To add the message that you highlighted to your message inbox click Add To add all the messages from the search results to your message inbox click Add All To delete the search results click Delete Search To start a new search click Search by CAUTION If you delete a message from the message search results the message is also deleted from your message inbox or the email application on your computer View change or delete a saved search go On the Home screen click the Messages icon Press the J key gt Search by gt Advanced Press the J key T
296. ore Password Synchronise the key store password with the smartphone password If you synchronise the key store password with your BlackBerry smartphone password when you change your smartphone password the key store password changes to match it automatically 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Key Stores 3 Change the Use Device Password as Key Store Password field to Yes 4 Press the IZ key gt Save Change when your smartphone deletes the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Key Stores 3 Change the Key Store Password Timeout field 4 Press the Rj key gt Save To access private keys after your BlackBerry smartphone deletes the key store password you must type your key store password 287 User Guide Security Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store For example if you add a colleague s public certificate to your key store your smartphone can automatically create a contact entry with that person s name organisation phone number and address On the Home screen or in a folder click the Options icon Click Security Advanced Security Settings Key Stores Select
297. orm this task 209 User Guide Maps View an address on a map using a link When your BlackBerry smartphone recognises an address in certain applications such as instant messaging applications or the MemoPad your smartphone underlines the address 1 Highlight an underlined address 2 Press the IZ key gt View on Map View a list of points of interest near a location You can search for points of interest such as businesses or landmarks For example you might search for coffee shops near your current location 1 On the Home screen click the Maps icon Press the SJ key gt Find Location In the Find a shop caf etc field type the point of interest information Press the key on the keyboard Press the B key gt View All on Map Gr qoo m View contact information for a point of interest Points of interest are displayed on maps as location markers 1 On the Home screen click the Maps icon 2 Press the EZB key gt Find Location 3 In the Find a shop caf etc field type information for a point of interest 4 Highlight the location 5 Press the EZB key gt Display Details Add a location to your list of favourites 1 On the Home screen click the Maps icon 2 View a location on a map 3 Press the IZ key gt Add as Favourite gt OK To view the list of your favourite locations press the SJ key gt Favourites Change the information for a location in your list of favourites 1 On the Home screen
298. ormation or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Doone of the following f you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option f you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software 126 About using your smartphone as a tethered modem Depending on your wireless service plan or administrator you might be able to share the Internet connection on your BlackBerry smartphone For example if you are travelling you can use your smartphone s Internet connection to access the Internet on a laptop or tablet 20 User Guide Quick Help To use your smartphone as a tethered modem with a laptop you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software To use your smartphone as a tether
299. otspot talk to your administrator or an employee at the hotspot Verify that the time on your smartphone is synchronised with the network time If the times are different it could prevent your smartphone from connecting for example if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date If the Wi Fi network doesn t appear in the Set Up Wi Fi application it might be hidden If you know the network name try connecting to the Wi Fi network manually In the Set Up Wi Fi application verify that the options for the Wi Fi network are correct To find out what options to use for a home network refer to the information that came with your router for an enterprise Wi Fi network talk to your administrator for a public hotspot refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect If you switched Wi Fi networks manually switch to another Wi Fi network or set your smartphone to scan for available Wi Fi networks If your wireless service provider supports Wi Fi calling verify that your connection preference isn t set to Mobile Network Only If your email account uses a BlackBerry Enterprise Server your smartphone might prevent you from connecting to certain wireless access points For more information contact your administrator User Guide Manage Connections e f you re using the Push Button Set up
300. ou are using the PGP Support Package for BlackBerry smartphones you can t open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server 115 User Guide Files and attachments FILES AND ATTACHMENTS How to Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organisation s network you can preview files from your organisation s network and save the files to your smartphone or attach them directly to email messages without downloading them You can use the Files application to view a list of all the files that are saved on your smartphone You can also rename move and delete files on your organisation s network from your smartphone To change attachments or files that you download you can use third party editing applications such as Documents To Go that are designed for use on BlackBerry smartphones Related information Search for a file that is saved on your smartphone 117 Search for a file that is saved on your organisation s network 117 Open and save an attachment To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server tha
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302. our organisation s contact list to your contact list click Add All to Contacts To view the next 20 matches in your organisation s contact list click Get More Results To narrow search results when a contact s name has multiple matches highlight a contact s name Click Resolve To delete the search results after you have searched your organisation s contact list click Delete Look up e To start a new search when you are searching your organisation s contact list click Look up Troubleshooting Search don t get any voice enabled search results Try one of the following e Verify that your BlackBerry smartphone has a strong connection to the wireless network e Verify that the correct language is set for voice enabled search Related information Check the status of network connections and services 225 262 User Guide SIM card SIM CARO Depending on your wireless service provider and wireless network your BlackBerry smartphone might not use a SIM card How to SIM card Add a contact to your SIM card 1 Inthe contact list press the EZ key gt SIM Phone Book 2 Press the SJ key gt New 3 Type the contact information 4 Press the IZ key gt Save Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact list press the EZB key gt SIM Phone Book 2 Press the EZB key gt Copy All To Con
303. our vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ringtone Delete the previous text from a reply message Change how often podcast or social feed applications refresh content If your smartphone has a camera flash turn off the flash Keep your battery connections clean Quick Help In an app press the SEJ key and click Close or Exit On the Home screen click the connections area at the top ofthe screen or click the Manage Connections icon Click a network connection to clear the check box On the Home screen click the connections area at the top ofthe screen or click the Manage Connections icon Select the Wi Fi check box Onthe Home screen or in a folder click the Options icon Click Device Auto On Off In the browser press the ZZ key gt Tabs Highlight a tab and click the Bl icon Onthe Home screen or in a folder click the Options icon Click Display Screen Display On the Home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts When you are replying to a message press the IZ key Delete Original Text Your podcast and social feed applications periodically refresh content In some of these applications you can reduce how often the content refreshes For more information see the Help in the application On the Home screen click the Camera icon Click the flash icon at the bottom
304. p Qr qx 0 Io ce Turn off the display name prompt that appears when you add a PGP key to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt PGP Keys 3 Press the ZZ key gt Fetch PGP Keys 284 User Guide Security 4 Press the IZ key gt Options 5 Clear the Prompt For Label check box 6 Press the SJ key gt Save When you add a PGP key your BlackBerry smartphone uses the name that the PGP Universal Server set for the key when it generated the key Turn off the fetch status prompt that appears when you add a PGP key to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Press the IZ key gt Fetch PGP Keys 4 Press the IZ key gt Options To download the revocation status of a PGP key when you add it to the key store change the Fetch Status field to Yes To add a PGP key to the key store without downloading the revocation status change the Fetch Status field to No 5 Press the SJ key gt Save Certificate servers Add a certificate server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificate Servers Press the EJ key gt New Server Specify information for the certificate server Press the SJ key gt Save OF ONS Change connection information for a certificate server On the Home screen or in a fo
305. p in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronised organiser data to your smartphone over the wireless network To restore synchronised organiser data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue About synchronisation conflicts A synchronisation conflict occurs when you change the same email or organiser data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronise your organiser data using wireless data synchronisation the organiser data on your computer takes precedence over the organiser data on your smartphone when a data synchronisation conflict occurs 189 User Guide Tasks and memos
306. pand a section Click an option 3 In the Ringtone Notifier Tone or Reminder Tone field do one of the following Click a tone e To use a song that is on your smartphone or on a media card click All Music Find and click a song To use a voice note that you recorded click All Voice Notes Find and click a voice note To use a preloaded alert click All Alerts Find and click an alert 4 Press the IZ key gt Save Related information can t change the number of times that my smartphone rings 58 Add or delete a custom profile In addition to the preloaded profiles you can create your own custom profiles 1 On the Home screen click the Sound and Alert Profiles icon 148 User Guide Ringtones sounds and alerts Click Change Sounds and Alerts Profile Management Add Custom Profile In the Name field type a name for the profile Click the item that you want to change Change the ringtone notifier or reminder information Press the EJ key gt Save 9 org om To delete a custom profile highlight the profile Press the jj key gt Delete Add or delete a contact alert You can create contact alerts that allow you to customise ringtones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ringtone or alert even if you select the Silent profile or Vibrate Only profile If you do not want t
307. plications I can t add update or return to the previous version of an app If your email account uses a BlackBerry Enterprise Server your organisation might not permit you to add or update smartphone apps For more information contact your administrator Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that your smartphone has enough storage space to add or update the app I deleted an app that want back If you delete an app that you downloaded you might be able to restore the app to your BlackBerry smartphone Try one of the following e f you downloaded the app from the BlackBerry App World storefront on the Home screen click the BlackBerry App World icon Press the jj key gt Help e f you downloaded the app with the BlackBerry Desktop Software for more information about restoring apps see the Help in the BlackBerry Desktop Software e f you downloaded the app from your wireless service provider or a third party organisation for more information about restoring the app contact your wireless service provider or the third party organisation 217 User Guide Applications Error messages BlackBerry Device Software App or JVM might appear before an error message For example JVM Error 101 or App Error 200 Error message and cause Error 101 Application error Error 102 Java file error Error 106 Graphics system error Error 205 Secur
308. plications select the Emails Contacts Etc check box To delete all third party applications that you have added select the User Installed Applications check box To delete all files from your media card select the Media Card check box 3 Type blackberry 4 Click Wipe Data If you re preparing your smartphone for resale and you have an email account that uses the BlackBerry Internet Service to prevent messages from this account from being sent to your smartphone contact your wireless service provider to disassociate the account from your smartphone Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place The Password Keeper is designed to protect your passwords with a Password Keeper password When you type this password the Password Keeper decrypts your passwords You can also use the Password Keeper to generate random passwords that contain numbers letters and symbols Add change or delete a password that is saved in the Password Keeper On the Home screen or in the Applications folder click the Password Keeper icon e To add a password press the EZ key gt New Type the password information Press the IZ key gt Save To change a password highlight a password Press the Ea key gt Open Change the password information Press the EEJ key gt Save To delete a password highlight a password Press the E3 key Delete Change the Password Keeper password 1 O
309. ports this feature For more information contact your administrator 1 Onthe Home screen click the Messages icon 2 Highlight an email 3 Press the BHJ key gt File 76 User Guide Messages 4 Highlight a folder 5 Press the Rj key gt File Related information Synchronise email over the wireless network 72 Add move rename or delete an email folder To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt View Folder Highlight a folder Press the BM key e To add a folder click Add Folder To move a folder click Move Folder Click the new location Torename a folder click Rename Folder To delete a folder click Delete Folder Bo m Forward messages from a specific email folder to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the J key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Press the J key gt Folder Redirection Select the check box beside an email folder Press the J key gt Save oo OS Note If you click the Select All menu item all email
310. pplicatiOn 1 aaron retta tun rerit tht tha Hehe toin ti ane c ae SE ER ELE e SEO AERE a MPa raga esa 249 Set UP A NEW COCK 249 Change a dock protilesiccsseccssiecsesed sazecssisscscesiieaisersestesseesiectauscoassersctiaieawaust ioateassenasbesdacsaccesasie seats ssuendsatesieeecaeceseectissnaattesdeeniaetaeceoste 249 ps cEWebedqesi 250 FP werand ATCT se sc ss sass L 251 How to Power and Dattery 251 Storage Space and media Cards wiv ccccccstecvecvessecsecevesnevserveancevsanvavicevenesveceestedeuceosuscvsetecancevesnsaysevvanvcbucncucierdeesenchadteernersstesveaeenvestes 253 How to Storage space and media Cards sii rea ii rtr tip cosssasetnaescaslinasacivastnasesuaianshaninegavaesaisiascedoaseises LESE SE SEABRA nR Reo kun 253 Tips Storage space and miedia Cards aee eee reete t e or be Fo ees Soca n e ace rd vad stan ERE de shad Deed e TET EUN eue eae XE ASI Es 256 Troubleshooting Storage space and media Cards ccsscestenseecesseesseessntcesccenssssescessncesonsessensoncesassusensesseceseasesseesonsesonseseareaseneaes 257 SIT ST EAT TAT E E A E A E T E E A E E EEA E EEE 259 HOW TORS SON ETE 259 Troubleshooting Search tii ER ere EAEAN SER SA EREE Eare AXES AAEE EA
311. pplication running in the background and switch to another application 216 The application storage on my smartphone is low 257 Tips Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically and you might be able to update the software from either your computer or your smartphone Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Check to see if there is updated BlackBerry Device Depending on your smartphone model this feature Software that you can download over the network might not be supported On the Home screen or in a folder click the Options icon Click Device Software Updates Update your BlackBerry Device Software from your On your computer visit www blackberry com update computer Click Check for Updates Connect your smartphone to your computer Set your BlackBerry Desktop Software to check for For instructions see the Help in BlackBerry Desktop updates automatically Software Update your BlackBerry Desktop Software Visit www blackberry com desktopsoftware Related information BlackBerry Device Software 221 39 User Guide Tips and shortcuts Tips Keeping your information safe You can take some si
312. pted Attachment Support field to Automatic To download attachments in encrypted messages manually change the Encrypted Attachment Support field to Manual To prevent your BlackBerry smartphone from downloading attachments in encrypted messages change the Encrypted Attachment Support field to Never 4 Press the EJ key gt Save Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven t previously sent a message to or received a message from Otherwise your smartphone uses the message history to suggest a signing and encryption option 112 User Guide Messages You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead However if message classifications are turned on the default signing and encryption option might not be able to be used depending on the security requirements of a message s classification For example if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Default Encoding field To try to
313. ptions icon Click Security gt Advanced Security Settings gt Certificate Enrolment 2 Click Enrol or Re enrol 3 If necessary type the credentials that your administrator gave you Related information can t download a certificate 299 Import a certificate or PGP key that is saved on your smartphone 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and click a certificate or PGP key 3 Select the certificate or PGP key 4 Press the IZ key gt Import Certificate or Import PGP Key To view the certificate or PGP key highlight the certificate or PGP key Press the EJ key View Certificate or View PGP Key To trust the certificate or PGP key highlight the certificate or PGP key Press the Ea key gt Trust Certificate or Trust PGP Key Import a certificate or PGP key from a media card 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates or PGP Keys 3 Press the IZ key gt Show Media Card Certs or Import Media Card PGP Keys To view the details for a certificate or PGP key press the EJ key gt Details 274 User Guide Security Install a root certificate on your smartphone You might not be able to connect to some Wi Fi networks until you install a root certificate on your BlackBerry smartphone You can install the root certificate on your computer and then use the BlackBerry Desktop Software to synchronise the
314. published revocation status of a certificate Certificate authorities publish certificate revocation lists on CRL servers DNS Domain Name System DSA Digital Signature Algorithm DSML Directory Service Mark up Language 312 User Guide Glossary DSML enabled server A BlackBerry smartphone uses a DSML enabled server to search for and download certificates EAP FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunnelling EAP SIM Extensible Authentication Protocol Subscriber Identity Module EAP TLS Extensible Authentication Protocol Transport Layer Security EAP TTLS Extensible Authentication Protocol Tunnelled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GAN generic access network Location Settings Global Positioning System GSM Global System for Mobile Communications HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behaviour of BlackBerry smartphones BlackBerry PlayBook tablets the BlackBerry Desktop Software and the BlackBerry Web Desktop Manager 313 User Guide Glossary LDAP Lightweight Directory Access Protocol LDAP enabled server A BlackBerry smartphone uses an LDAP enabled server to search for and download certificates
315. r Related information 50 User Guide Phone Conference call meetings 172 Make a conference call Depending on your wireless service provider or your wireless service plan this feature might not be supported If your BlackBerry smartphone is connected to a CDMA network you can t join more than two contacts to a conference call 1 During a call press the ZZ key gt Add Participant 2 Type a phone number or highlight a contact 3 Press the key 4 During the new call press the key to join your first contact to the conference call 5 To join another contact to the call repeat steps 1 to 4 Related information Place a call on hold 44 Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Type X and the access code Call logs About call logs Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator placed call indicator or received call indicator A call log also includes the date of the call the phone number and the estimated duration of the call For more information about the exact duration of a call contact your wireless service provider The phone list view option allows you to sort how call logs appear in the Phone application Depending on how you Set your call logging options you can also view call logs in the Messages application Depending on your theme when you miss a call a missed call i
316. r BlackBerry smartphone is connected to the wireless network Verify that your wireless service plan includes phone or voice services If you can t make calls and fixed dialling is turned on verify that the phone number for your contact appears in your fixed dialling list or turn off fixed dialling If you have travelled to another country and you haven t changed your smart dialling options dial the full phone number including the country code and area code for your contact If you re not receiving calls verify that call blocking and call forwarding are turned off Your smartphone or your SIM card might support more than one phone number even if you only have one phone number Check that your phone number is set as your active phone number If you have more than one phone number associated with your smartphone verify that the phone number that you want to make calls from and receive calls to is set as your active phone number If you re using your BlackBerry MVS Client phone number verify that support for the BlackBerry MVS Client is turned on If you re using your BlackBerry MVS Client phone number verify that your smartphone is registered with the BlackBerry Mobile Voice System From the Home screen press the key Press the Ea key Click Options Click BlackBerry MVS Client Press the E3 key Click Register Now If the Register Now menu item doesn t appear or if the registration fails contact your administrator If the registration do
317. r Packet Switched e To use either network type to send text messages which might be beneficial when roaming change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred 4 Press the IZ key gt Save Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry smartphones in a specific geographical area simultaneously You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information Different cell broadcast channels send different cell broadcast messages For example one cell broadcast channel might send regular weather forecasts while another might send traffic reports Turn on cell broadcasting To perform this task your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel Depending on your wireless service provider and the wireless network that your smartphone is connected to this feature might not be supported 1 On the Home screen or in a folder click the Options icon 91 User Guide Messages m Click Device Advanced System Settings Cell Broadcasting 3 Select the Enable Cell Broadcasting check box e f one or more cell broadcast channe
318. r smartphone when a data synchronisation conflict occurs Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronisation 174 Synchronise organiser data over the wireless network 166 Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry smartphone On the Home screen click the Messages icon Press the IZ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the On Conflicts field Press the J key gt Save Orge o IO ut Stop forwarding email to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 Onthe Home screen click the Messages icon 2 Press the IZ key gt Options gt Email Preferences 73 User Guide Messages 3 If the Message Services field appears set this field to the appropriate email account 4 Clear the Send Email to Handheld check box 5 Press the IZ key gt Save To
319. racters press the Alt key to type numbers Press the key on the keyboard f your BlackBerry smartphone is connected to a CDMA network you can type an email address 4 Type a message 5 Press the key on the keyboard Related information Personal distribution lists 180 can t send messages 32 Attach a media file contact card appointment or location to a text message 87 View a location on a map 1 On the Home screen click the Maps icon 2 Press the IZ key gt Find Location 21 User Guide Quick Help To search for a point of interest such as a business or landmark type the information for the point of interest in the Business search field at the top of the screen Press the Enter key icon key on the keyboard to start search Highlight the point of interest To view a new location or address type an address in the Location search field at the top of the screen Highlight the location or address To view a location for a contact in the Find a shop caf etc field type the contact name Highlight the contact information To view a favourite location in the Favourites section highlight the location 3 Press the EZ key gt View on Map If you are viewing a location other than your current location to get directions to this location from your current location press the L3 key Get Directions Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS re
320. rd predictions as you type change the Style field to Predictive 4 Press the EEJ key gt Save 310 User Guide Calculator CALCULATOR Use the calculator On the Home screen or in the Applications folder click the Calculator icon e To press a key in the calculator click the key or press the corresponding key on the BlackBerry smartphone keyboard Convert a measurement On the Home screen or in the Applications folder click the Calculator icon Type a number 3 Press the SJ key To convert the number from imperial to metric click To Metric To convert the number from metric to imperial click From Metric 4 Click a conversion type m 311 User Guide Glossary SLOSSARY ADN An abbreviated dialling number ADN is a short telephone number such as 999 that is used to reach public services APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry Mobile Data System cc carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has a corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry smartphone uses a CRL server to check the most recently
321. re e To change the contact picture press the IZ key gt Replace Picture Highlight a picture Press the Jj key gt Select Picture e To delete the contact picture press the IZ gt Delete Picture 5 Press the jj key gt Save Related information My contact pictures keep changing 182 About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry smartphone but only one category synchronises with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorise a contact task or memo 1 When you are creating or changing a contact task or memo press the EJ key Categories 2 Select the check box beside a category 3 Press the EEJ key gt Save 177 User Guide Contacts To remove a category from a contact task or memo clear the check box beside the category Create a category for contacts tasks or memos You can create categories to organise items in the Contacts application Tasks application and MemoPad 1 Onthe Home screen or in the Applications folder click the Contacts icon Tasks icon or
322. re information contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the IZ key gt Send 4 Click a message type 5 If necessary turn on Bluetooth technology and choose a device or pair with a device Related information can t attach a file to a text message 93 Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 Ina file highlight a link 2 Press the IZ key gt Open Link or Retrieve To return to the file press the key Set font options for a file or an attachment 1 Ina file or an attachment press the IZ key gt Options 2 Change the font fields 3 Press the IZ key gt Save Save a file from your organisation s network to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you save a file from your organisation s network to your BlackBerry smartphone the file is saved in its original format 1 On the Home screen or in a folder click the Files icon 2 Find and highlight a file 3 Press the EZB key gt Copy 4 Select a location to store the file 5 Click a folder 6 Press the SJ key gt Paste 118 User Guide Files and attachments Rel
323. re products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance 317 User Guide Legal notice compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JUR
324. re information about inserting a media card into your smartphone see the printed documentation that came with your smartphone e n your media card options if there is a message to format your media card disconnect your smartphone from your computer Format your media card CAUTION Formatting your media card will delete all the files from it The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low your smartphone displays a dialog box that lists applications and languages that you don t use frequently You can delete applications and languages in this list Try the following actions e Verify that you have deleted old email messages or text messages especially messages with attachments e Verify that you have deleted contacts that are already in your organisation s contact list e Verify that you have deleted media files from your smartphone e f you recently updated your BlackBerry Device Software over the wireless network verify that you have deleted the previous version of the BlackBerry Device Software e Verify that you have cleared the browser cache Related information View the amount of available storage space on your smartphone 254 257 User Guide Storage space and media cards Tips Freeing space for your music pictures videos and files 26 258 User Guide Search SEARCH How to Search Search for an item You can search for help contac
325. reate multiple email filters that could apply to the same email you must decide which one should be applied first by placing that filter higher in the list Create an email filter To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 69 User Guide Messages For information about completing this task for a personal email account that you have on your BlackBerry smartphone such as Google Mail or Windows Live Hotmail visit www blackberry com docs smartphones and click the link under Email Set up On the Home screen click the Messages icon Press the J key gt Options gt Email Filters Press the SJ key gt New Type a name for the email filter Set the email filter options Press the SJ key gt Save Or Qi T oo re Create an email filter based on a contact or subject On the Home screen click the Messages icon Highlight an email Press the B key gt Filter by gt Sender or Subject Type a name for the email filter Set the email filter options Press the J key gt Save Ox or Oo NN Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email Separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for all contacts or ema
326. reen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3 Press the IZ key gt Options 4 Setthe Allow outgoing calls field to Never or If Unlocked 5 Press the jj key gt Save 245 User Guide Bluetooth technology Change the pairing name for your BlackBerry smartphone 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections Bluetooth Connections Press the EJ key gt Options In the Device Name field type a name for your BlackBerry smartphone Press the J key gt Save ar on Turn off Bluetooth connection notification 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections Bluetooth Connections Press the EEJ key gt Options Clear the LED Connection Indicator check box Press the EEJ key gt Save Qi 4e c To turn on Bluetooth connection notification again select the LED Connection Indicator check box Turn off the prompt that appears when connecting or pairing 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections Bluetooth Connections Highlight a paired Bluetooth enabled device Press the B key gt Device Properties Set the Trus
327. reless service provider for example using a direct Internet connection or WAP gateway Wi Fi if supported Set whether third party applications can use Wi Fi connections Near Field Communication Set whether third party applications can use NFC connections About using Wi Fi with VPN and software tokens If you have a Wi Fi enabled BlackBerry smartphone and if your organisation uses a VPN to control access to its network you might be able to log in to the VPN and access your organisation s network using a Wi Fi network If you have a Wi Fi enabled smartphone you might also need a software token to connect to your organisation s network using a Wi Fi network Wireless coverage indicators Indicators in the top right hand corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone For more information about wireless coverage areas contact your wireless service provider Indicator Description Provides information about the strength of the wireless signal Three or more bars indicate a strong signal A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal 3G 32 4G 22 H 82 EDGE GPRS You are connected to a mobile network and you can access features such NXTL MIKE or NTWK as email messaging and Internet browsing If you do not see one of the indicators you might be in an area of reduced wireless co
328. reless network the LED light flashes green To turn off the wireless coverage notification clear the LED Coverage Indicator check box 228 User Guide Wireless coverage indicators Manage Connections Indicators in the top right hand corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone For more information about wireless coverage areas contact your wireless service provider Indicator 3G Be 4G 32 H 82 EDGE GPRS NXTL MIKE or NTWK mmm D URS Em e Related information Description Provides information about the strength of the wireless signal Three or more bars indicate a strong signal A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal You are connected to a mobile network and you can access features such as email messaging and Internet browsing If you do not see one of the indicators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You are in an area with no wireless coverage The connection to the mobile network is turned off You are connected to a Wi Fi network and you can access BlackBerry Services such as email messaging and Internet browsing over the Wi Fi connection Your Wi Fi conne
329. reless service provider has provided you with a phone number and your organisation has provided you with a BlackBerry MVS Client phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you re already on a call you can receive calls to all phone numbers If your wireless service plan supports text messaging the first phone number that appears in the drop down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages You can change call waiting call forwarding and voice mail options for each phone number associated with your smartphone Switch the active phone number 1 From the Home screen press the key 2 3 Click the phone number that you want to set as the active phone number Related information My phone number appears as Unknown in the Phone application 58 can t make or receive calls 31 Phone options Turn on or turn off dialling from the lock screen 1 From the Home screen press the key 2 Click Security Password 3 Select or clear the Allow Outgoing Calls While Locked check box 4 Press the IZ key gt Save Sort phone numbers or contacts on the phone screen 1 From the Home screen press the key 2 Press the IZ key gt Options gt Call Logs and Lists e To sort phone numbers or contacts by frequency of use change the Phone List View field to Most Used To sort contacts alphabetica
330. ress the IZ key gt Options gt Call Barring 48 User Guide Phone 3 Press the EJ key gt Change Password Fixed dialling and smart dialling Depending on your wireless service provider and wireless network this feature might not be supported About fixed dialling If you turn on fixed dialling you can only make calls to contacts that appear in your fixed dialling list and to official emergency access numbers for example 999 If your wireless service plan includes text messaging you can also send text messages to contacts that appear in your fixed dialling list To use fixed dialling your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code Depending on your wireless service provider and wireless network this feature might not be supported Turn on fixed dialling To perform this task your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code From the Home screen press the key Press the EZB key gt Options gt FDN Phone List Press the IZ key gt Enable FDN Mode Type your PIN2 code Press the key on the keyboard aprons To turn off fixed dialling press the Zl key gt Disable FDN Mode Related information can t make or receive calls 31 Add change or delete a contact in your fixed dialling list To perform this task your wireless s
331. rganiser didn t enter the conference call information correctly You might need to change your smart dialling options so that you can enter the conference call using the Join Now option Try the following actions e If the Join Now option doesn t appear to enter the conference call in the meeting or meeting invitation click the conference call bridge number and access code that appear in either the Location field or the Notes section e If the Join Now option appears but you re not able to join try increasing the default time that your smartphone waits before dialling an extension From the home screen press the key Press the SJ key gt Options gt Smart Dialling In the To access extensions in all other corporations section change the Wait For field to the highest value or to My Response if your BlackBerry smartphone is connected to a CDMA network Try entering the conference call with the Join Now option again Related information Enter a conference call meeting 173 174 User Guide Contacts CONTACTS How to Contacts Contact basics Add a contact Do one of the following e To add a contact using the Contacts application on the Home screen click the Contacts icon At the top of the screen click New Contact Type the contact information Press the L3 key Save To add a contact from a message call log or webpage highlight the contact name number or email address Press the Ea key gt Add to Contacts gt Create N
332. rging pod If you remove your smartphone from the dock charger or charging pod while the configuration screen is displayed on your smartphone the configuration screen will remain open 1 In the Smart dock dialog box click Configure 2 In the Dock Name field type a name for your dock profile To turn on an application when you connect your smartphone in the Start Application drop down list click an application To change the sound profile when you connect your smartphone in the Sound Profile drop down list click a sound profile Toturn on or turn off the mobile network when you connect your smartphone in the Mobile Network drop down list click On or Off Toturn on or turn off the Wi Fi connection when you connect your smartphone in the Wi Fi drop down list click On or Off To turn on or turn off Bluetooth technology when you connect your smartphone in the Bluetooth drop down list click On or Off 3 Press the BJ key gt Save Change a dock profile To perform this task you must have a dock profile saved on your BlackBerry smartphone You can change the applications that open the sound profile or whether the mobile network Wi Fi network or Bluetooth technology turns on or turns off when you connect your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Device Smart Accessories 249 User Guide Smart accessories 3 Click a dock profile 4 Change the dock settings 5
333. rise Server that supports this feature and your administrator must turn on message classifications 106 User Guide Messages Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven t sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your smartphone tries to use the message classification that was used for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Default Classification field 4 Press the IM key gt Save Change the size of S MIME indicators in messages 1 On the Home screen or in a folder click the Options icon Click Security S MIME Change the Message Viewer Icons field Press the J key gt Save Bom Change the encryption algorithms for S MIME protected messages If a message has multiple recipients your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support 1 On the Home screen or in a folder click the Options icon Click Security S MIME Select the check box beside one or more encryption algorithms Press the Bj key gt Save gt ON Request delivery notification for signed S MIME protected messages 1 On the Home screen or in a folder click the Options icon
334. rm this task your wireless service provider must set up your SIM card or BlackBerry smartphone for this service 1 From the Home screen press the key Press the E key gt Options gt Call Forwarding 3 Press the EZB key To add a call forwarding number click New Number Type a phone number Press the key on the keyboard To change a call forwarding number click Edit Numbers Highlight a phone number Press the EJ key gt Edit Select an existing contact create a new contact or select Use Once to type a phone number and Press the key on the keyboard To delete a call forwarding number click Edit Numbers Highlight a phone number Press the BlackBerry menu icon key Click Delete 4 Press the EZB key gt Close Conference calls About conference calls You can create two types of conference calls with your BlackBerry smartphone If your organisation or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your smartphone or computer Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one touch Join Now option if this feature is supported on their smartphone so that they don t have to dial the conference call bridge number and access codes If you don t have a conference call bridge number you can create a conference call by calling other contacts and joining the calls togethe
335. roubleshooting Ringtones sounds and alerts My smartphone is ringing or vibrating more times than expected For calls the number of times that your BlackBerry smartphone vibrates is not determined by the number of vibrations that you set in your sound profile and there is no setting for the number of rings if you do not subscribe to voice mail Your smartphone vibrates or rings until the caller or the wireless network ends the connection My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions e Onthe Home screen click your Sound and Alert Profiles icon Verify that your profile isn t set to All Alerts Off or Silent e f you have created contact alerts on the Home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts Sounds for Contacts Click a contact alert Click Phone or Messages Verify that the Volume field isn t set to Silent and that the Vibration field isn t set to Off 151 User Guide Browser BROWSER How to Browser Browser at a glance Type a web address ttp m blackberry com ca KGA Open tab view Which BlackBerry smartohone is rioht for uou Open your bookmarks and histroy Open a pop up menu of common actions Touch and hold the screen Zoom pan To zoom slide your finger and thumb together or apart or click the trackpad To pan a zoomed page slide your finger on the screen or trackpad 3G T me http mobile
336. rowser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronised organiser data to your smartphone over the wireless network To restore synchronised organiser data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue About synchronisation conflicts A synchronisation conflict occurs when you change the same email or organiser data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronise your organiser data using wireless data synchronisation the organiser data on your computer takes precedence over the organiser data on your smar
337. rry Desktop Software so that you can synchronise your organiser data This profile allows you to use your BlackBerry smartphone as a modem when it is connected Networking DUN Hands free HFP to a Bluetooth enabled computer This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets Headset HSP and car kits that support the Hands free profile This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets Message Access that support the Headset profile This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to Profile MAP Serial Port Profile SIM Access 244 notify you of new messages This profile can also help you read delete browse compose and send messages This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer If your BlackBerry smartphone uses a SIM card this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit When you use this feature data services browser service email messaging PIN messaging and MMS messaging are not available on your smartphone and phone services are accessible only through the car kit Before you can use this feature you might need to enter a 16 digit alphanumeric
338. rtificate Status section change the Expires After field 4 Press the EJ key gt Save Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set 288 User Guide Security Reject certificate revocation lists from unverified CRL servers 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Key Stores 3 Clear the Accept Unverified CRLs check box 4 Press the IZ key gt Save Your BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service cannot verify Smart cards About using a smart card with your smartphone Smart cards store certificates and private keys You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone but you can t import private keys As a result private key operations such as signing and decryption use the smart card and public key operations such as verification and encryption use the public certificates on your smartphone If you use a smart card certificate to authenticate with your smartphone after you connect your smart card reader to your smartphone your smartphone requests authentication from the smart card each time that you unlock your smartphone You can install multiple smart card drivers on your smartp
339. rtphone in portrait view 193 User Guide Typing Do any of the following To type the first letter on a key press the letter key once To type the second letter on a key press the letter key twice e To type the third letter on a key press the letter key three times To type the fourth letter on a key press the letter key four times For example to type run you would press the R key three times the U key twice and the N key twice Typing input methods Change options for typing input methods On the Home screen or in a folder click the Options icon Click Typing and Input Typing For a keyboard click Advanced Style Options Change the options Press the SJ key gt Save Qi ge ONS Change your typing style You can change how your BlackBerry smartphone recognises what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Typing 3 For a keyboard do one of the following Toturn off all typing assistance change the Style field to Direct To set your smartphone to suggest word predictions as you type change the Style field to Predictive 4 Press the IZ key gt Save Type text using the predictive input method When you are typing text do any of the following To select the highlighted suggestion and start typing a new word press the key on the keyboard To select the highlighted suggestion and continue typing click the word
340. rtphone turned on and your smart card reader supports this feature you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Security Encryption 3 Select the Two factor Protection check box 4 Press the IZ key gt Save About encryption keys If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your smartphone is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your smartphone You should generate a new encryption key every 2 weeks Generate an encryption key To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 271 User Guide Security If you can t send or receive work email messages regenerating an encryption key might help resolve the issue On the Home screen or in a folder click the Options icon Click Security Security Status Information Highlight a service Press the BM key Click Regenerate Encryption Key OP oma Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone Examples of sensitive data incl
341. rty application To get the user name and password for the APN contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click Device Advanced System Settings TCP IP 3 Select APN settings and type the APN information 4 Press the IZ key gt Save Turn on safe mode When you start your BlackBerry smartphone you can turn on safe mode to prevent third party applications from running automatically This safe mode enables you to troubleshoot or remove any unwanted applications 1 Remove and reinsert the battery 2 When the red LED light goes out press and hold the key as the smartphone is loading 3 When the dialog appears click OK When safe mode is on a safe mode indicator appears at the top of the home screen To turn off safe mode repeat step 1 Turn off a prompt for a third party application connection 1 On the Home screen or in a folder click the Options icon 2 Click Device Application Management 3 Highlight a third party application 4 Press the EZ key gt Edit Permissions gt Prompt Exceptions e To allow the application to connect to a specific location or resource without displaying a prompt click Add Allow Specify a protocol and if necessary the domain e To prevent the application from connecting to a specific location or resource without displaying a prompt click Add Deny Specify a protocol and if necessary the domain 5 Press the SJ key gt
342. s e f you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e f you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software 130 User Guide Media e f you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Related information About file encryption 255 can t use a shortcut Try the following actions e Depending on the typing input language that you re using some shortcuts might not be available Try changing the typing input language e f media shortcuts aren t working verify that you have turned on audio and video shortcuts in the Media options Related information Change the language 29 Turn on or turn off audio and video shortcuts 124 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen
343. s Encrypt a message using IBM Lotus Notes native encryption 1 When composing forwarding or replying to a message change the Encoding field to Lotus Notes Encryption 2 f you are prompted type your IBM Lotus Notes ID password PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential When you encrypt a message your smartphone uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email and PIN messages 1 When you are composing a message change the Encoding field 2 If necessary change the Classification fie
344. s sounds and alerts About ringtones sounds and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls messages reminders and browser content Your smartphone has a Normal profile and five other preloaded profiles Loud Medium Vibrate Only Silent and Phone Calls Only By default some of the settings in the preloaded profiles are based on the settings in the Normal profile For example when you change the ringtone in the Normal profile the ringtone in the Loud profile Medium profile and Phone Calls Only profile is automatically updated If you don t want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile you can manually change the settings in that preloaded profile Change your ringtone notifiers reminders or alerts In any sound profile you can change your ringtone or notifier tone to an audio file that s stored in your BlackBerry smartphone s built in media storage or media card You can also change the options for volume notifications during calls LED and vibration in all of the profiles The All Alerts Off profile can t be changed 1 On the Home screen click your Sound and Alert Profiles icon 2 Click Change Sounds and Alerts gt Sounds for Selected Profile e To change your ring tone or ring volume click Phone To change notifiers or reminders click to ex
345. s Notes you can t schedule appointments that span multiple days can t set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting 173 User Guide Calendar Some characters in calendar entries don t appear correctly after synchronisation If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information About synchronisation conflicts 73 Synchronise organiser data over the wireless network 166 can t enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organiser isn t using a BlackBerry smartphone that supports the Join Now feature or if the meeting o
346. s saved on your smartphone 1 On the Home screen click the Media icon 2 Press the SJ key gt Explore 3 Find the file To view the file click the file Depending on the file type the file might not appear in its original format Related information Search for a file that is saved on your organisation s network 117 About files and attachments 97 Search for a file that is saved on your organisation s network To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in a folder click the Files icon 2 In the Go To field type the path for the file 3 If necessary type the credentials that you use to connect to your organisation s network To view the file click the file Depending on the file type the file might not appear in its original format Related information Search for a file that is saved on your smartphone 117 About files and attachments 97 117 User Guide Files and attachments Send a file To send a video the video must be recorded in MMS mode The type of file that you re trying to send the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file You can select and send multiple picture files at one time You can only send media files that you have added to your smartphone For mo
347. s the EJ key gt Options To change the review duration change the Picture Review field to a time To keep the picture on the screen after you take it until you press the key change the Picture Review field to Hold To prevent the picture from staying on the screen after you take it change the Picture Review field to Off 3 Press the EJ key gt Save Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number You can see the number of remaining pictures in the Storage section of the Options screen On the Home screen click the Camera icon Press the J key gt Options Change the Warn when pictures remaining drops to field Press the Aj key gt Save Boom Change the location for storing pictures that you take 1 Onthe Home screen click the Camera icon 2 Press the IZ key gt Options 3 Change the Store Pictures field 4 Press the IZ key gt Save Troubleshooting Camera Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organisation migh
348. s your smartphone accepts browser push messages from To accept browser push messages from a specific SMSC host type the phone number for the SMSC host Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway Set which WAP gateways your smartphone accepts browser push messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Turn off browser push 1 2 3 4 RSS feeds For more information about using RSS feeds on your BlackBerry smartphone on the Home screen or in a folder click the Social Feeds icon Press the Jj key gt Help About RSS feeds On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Browser Push Clear the Enable Push check box Press the J key gt Save You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favourite blogs and websites You can add RSS feeds directly from a web page or by using the Social Feeds application With the Social Feeds application you can stay current with your social networks and view your RSS feeds in one location Add an RSS feed from the browser 1 In the browser on a webpage with an RSS feed press the ZZ key 163 User Guide Browser Click Subscribe to RSS Feed Select the check box beside each feed that you want to add Click Subscribe Click OK Or ON Troublesh
349. sage press the ES key Attach Contact 2 Find and highlight a contact 3 Press the EZB key gt Continue Related information can t attach a file to a text message 93 Save a contact card from a message If you receive a contact card in a message you can save it so that the contact information is added to your contact list In a message highlight a contact card Press the Il key gt View Attachment Press the EZB key Click one of the following items Add to Contacts pe OM 99 User Guide Messages Update Contact Troubleshooting Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone 1 To download the content click the skipped content bar 2 Click More A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide 1 To download the slide highlight the slide 2 Press the jj key gt Retrieve Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server you might not be able to block or unblock PIN messages from contacts within your organisation from contacts outside of your organisation or both When you block messages you can set your smartphone to allow messages from specific contacts 1 Do one of the following To block all incoming email PIN or text messages on the
350. sages or browse webpages If your smartphone supports GPS and you make an emergency call an emergency operator might be able to use GPS technology to find your approximate location Make an emergency call Do one of the following Volume Adjust the volume e To increase the volume press the Volume Up key on the right hand side of your BlackBerry smartphone e To decrease the volume press the Volume Down key on the right hand side of your smartphone e Related information 45 User Guide Phone Mute a call 44 Amplify the volume using the audio boost feature 123 Improve sound quality for media files 124 Change the default volume for calls You can increase or decrease the default volume for calls The higher you set the volume percentage the louder the volume is 1 From the Home screen press the key 2 Press the IZ key gt Options gt In call Settings 3 Change the Default Call Volume field 4 Press the BJ key gt Save Improve sound quality during a call You can t change sound quality when you are using a Bluetooth enabled headset 1 During a call press the ZZ key gt Enhance Call Audio 2 Select a Boost Bass or Boost Treble option Improve sound quality for all calls You can t change sound quality when you are using a Bluetooth enabled headset 1 From the Home screen press the key 2 Press the EJ key Options In call Settings Audio Enhancement 3 Change the Enhance Handset Call
351. service provider s voice mail system Each wireless service provider has a different voice mail system For more information contact your wireless service provider Related information can t change the number of times that my smartphone rings 58 56 User Guide Phone Troubleshooting Phone Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organisation might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices I can t make or receive calls Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that your wireless service plan includes phone or voice services e If you can t make calls and fixed dialling is turned on verify that the phone number for your contact appears in your fixed dialling list or turn off fixe
352. ss a key Related information Set options for backlighting 203 206 User Guide GPS technology GPS TECHNOLOGY Depending on your wireless service provider this feature might not be supported How to GPS technology Depending on your wireless service provider this feature might not be supported Turn off location aiding or location data Location aiding and location data if available for your BlackBerry smartphone improve the performance of GPS technology but because these features use the wireless network your data service charges might be increased To avoid these charges you can turn off location aiding or location data but it might take longer for your smartphone to get your GPS location For more information about data service charges contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click Device Location Settings To turn off location aiding in the Location Aiding section change the Setting field to Disabled Toturn off location aiding while roaming in the Location Aiding section change the Setting field to Disabled While Roaming To turn off location data in the Location Data section change the Setting field to Disabled e To turn off location data while roaming in the Location Data section change the Setting field to Disabled While Roaming 3 Press the IZ key gt Save Turn on GPS technology Depending on your BlackBerry amp smartphone
353. ssage is from you and that the message hasn t been changed Encryption is designed to keep messages confidential When you encrypt a message your smartphone uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email and PIN messages 1 When you are composing a message change the Encoding field 2 If necessary change the Classification field Related information Some signing and encryption options aren t available on my smartphone 108 Encrypt a message with a passphrase Your BlackBerry smartphone can encrypt email and PIN messages using a passphrase shared between the sender and recipient 1 In an unsent message set the Encoding field to Encrypt or Sign and Encrypt 2 Press the IZ key gt Options 3 If you re signing the message in the Signing section select a certificate 4 n the Encryption section select the Use Password Based Encryption check box 5 Inthe Allowed Content Ciphers section select the check box beside one or more allowed content ciphers 6 Press the SJ key gt Save 7 Type your message 8 Press the SJ key gt Send 9 Type a passphrase to encrypt the message 10
354. ssages application select the All Calls option To hide call logs in the Messages application select the None option 3 Press the II key gt Save Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry smartphone you can switch the phone number that you use as your active phone number You have multiple phone numbers associated with your smartphone if one of the following situations applies e Your smartphone uses a SIM card and your SIM card supports more than one phone number e Your wireless service provider has set up your smartphone to support more than one phone number e Your wireless service provider has provided you with a phone number and your organisation has provided you with a BlackBerry MVS Client phone number 52 User Guide Phone If your SIM card supports more than one phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you re already on a call you receive calls to your active phone number only and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your wireless service provider has set up your smartphone to support more than one phone number you can make calls and receive calls using your active phone number only Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your wi
355. stem Settings Host Routing Table Press the ZZ key gt Register Now Verify that data service is turned on If you use email filters verify that the options for email filters are set correctly Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from Verify that your smartphone is not blocking messages For more information contact your administrator Related information Change prioritise or delete an email filter 71 Forward messages from a specific email folder to your smartphone 77 can t send messages Try the following actions 32 Verify that your BlackBerry smartphone is connected to the wireless network If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone number for your contact If you created an email address or added an existing email address to your smartphone using the email set up screen in the Set up application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Set up application open the email set up screen to send a service book to your smartphone If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder
356. t is forwarded with high importance or with the email header only Turn on an email filter 1 Onthe Home screen click the Messages icon 2 Press the IZ key gt Options gt Email Filters 3 Select the check box beside an email filter 4 Press the jj key gt Save Change prioritise or delete an email filter 1 On the Home screen click the Messages icon 2 Press the ij key gt Options gt Email Filters 3 Highlight an email filter 4 Press the ij key To change an email filter click Edit Change the options for the email filter Press the EJ key Save To prioritise an email filter click Move Click the new location To delete an email filter click Delete 71 User Guide Messages Synchronising email About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your sm
357. t mask for the wireless access point that your smartphone should connect to Type the primary DNS that your smartphone should connect to Type the secondary DNS that your smartphone should connect to Type the default gateway IP address that your smartphone should connect to User Guide Option Domain suffix WEP options Manage Connections Description Type the domain that your smartphone uses to resolve host names into IP addresses These options appear if you choose the WEP security type Option Select WEP key WEP key Description Set the type of WEP key for the Wi Fi network Type the WEP key for the Wi Fi network in hexadecimal format WPA WPA2 Personal options These options appear if you choose the WPA WPA2 Personal security type Option Passphrase Description If necessary type the WPA or WPA2 Personal passphrase to connect to the Wi Fi network WPA WPA2 Enterprise options These options appear if you choose the WPA WPA2 Enterprise security type Option Enterprise Sub Type User name Password CA certificate Client certificate Inner link security Token Server subject Server SAN Description If necessary set the enterprise security method for the Wi Fi network If necessary type the user name that you use to connect to the Wi Fi network If necessary type the password that you use to connect to the Wi Fi network Set the root certificate that your smartphone should use to verify
358. t not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices 139 User Guide Media The flash dims or turns off If the camera has a flash and the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed a Low Light or exclamation point indicator appears on the screen Depending on your BlackBerry smartphone model you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilisation in the camera options can t save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your smartphone
359. t supports this feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the EJ key 2 Click an attachment 3 Click Documents To Go or Basic Viewer 4 f you receive a notification that the file is large do one of the following Click Continue to open the document Click Cancel to return to the email message 5 Select a location 6 Click Save or Cancel Related information can t turn on cell broadcasting 93 116 User Guide Files and attachments Save a file or an attachment To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message in a calendar entry or on a webpage do one of the following e f there is only one attachment in a message or calendar entry press the EJ key fthere are multiple attachments in a message or calendar entry highlight an attachment Press the E key e f e are downloading a file from a webpage press the ES key 2 Click Download Attachment or Download File 3 Click the folder that you want to save the file or attachment in 4 Click Save To stop downloading an attachment in a message highlight an attachment that you are downloading Press the IE key gt Cancel Download Search for a file that i
360. t supports this feature the BlackBerry Enterprise Server might add a disclaimer to your email after you send it When you are composing an email press the EZ key gt Remove Disclaimer To add the disclaimer again press the ZZ key gt Add Disclaimer Delete the original text from a reply message When you are replying to a message press the EZB key gt Delete Original Text Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone If the recipient s messaging application supports importance levels for messages the importance level will also be indicated to the recipient 1 When you are composing an email or a PIN message press the EJ key Options 2 Change the Importance field 3 Press the EJ key gt Save Stop a message from being sent You can stop a message from being sent only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the IZ key gt Delete Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer Email filters are applied to email based on the order in which they appear in your list of email filters If you c
361. ta For more information see the Help in the BlackBerry Desktop Software Related information Some characters in calendar entries don t appear correctly after synchronisation 174 About synchronisation conflicts 73 About synchronisation conflicts A synchronisation conflict occurs when you change the same email or organiser data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronise your organiser data using wireless data synchronisation the organiser data on your computer takes precedence over the organiser data on your smartphone when a data synchronisation conflict occurs Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronisation 174 Synchronise organiser data over the wireless network 166 303 User Guide Synchronisation Manage email reconciliation conflicts You can set the On Conflicts option for each email address
362. tacts Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list your BlackBerry smartphone does not copy the SIM card contact Copy a contact from your contact list to your SIM card 1 In the contact list click a contact 2 Highlight a phone number 3 Press the IZ key gt Copy to SIM Phone Book 4 Press the IZ key gt Save Store SIM card contacts on your wireless service provider s contact back up server Depending on your wireless service provider and your wireless service plan you might be able to store your contacts on your wireless service provider s contact back up server For more information contact your wireless service provider 263 User Guide SIM card Replace or merge contacts on your wireless service provider s contact back up server In order to perform this task you will need to sign up for your wireless service provider s contact back up service and you must have backed up your SIM card phone book to your wireless service provider s contact back up server When you insert a new SIM card in your BlackBerry smartphone you can choose to replace or merge that SIM card s phone book with the contacts that you have backed up on your wireless service provider s contact back up server 1 Insert a new SIM card into your smartphone or switch your SIM card 2 Onthe Home screen click the Contacts icon 3 When prompted to sig
363. tacts application Calendar application Tasks application and MemoPad e f you use the BlackBerry Internet Service you must synchronise calendar data using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Contact list field data isn t appearing on my computer You can only synchronise the data in a custom contact list field with a text field in the email application on your computer For example you can t add a contact s birthday to a custom contact list field on your BlackBerry smartphone and synchronise it with the email application on your computer because the birthday field is a date field in the email application on your computer Related information Create a custom contact field 175 Some characters in calendar entries don t appear correctly after synchronisation If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer 305 User Guide Synchronisation Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might
364. te a bookmark folder for webpages 1 On the Home screen click the Browser icon 2 Press the IZ key gt Bookmarks 3 Highlight a bookmark folder 4 Press the SJ key To add a bookmark folder click Add Subfolder Torename a bookmark folder click Rename Folder Type a new name for the folder Press the key on the keyboard To delete a bookmark folder click Delete Folder Browser options Change your browser home page or start page 1 On the Home screen click the Browser icon 2 Press the IZ key gt Options 3 In the General section do one of the following To change the browser home page in the Home Page field type a web address 157 User Guide Browser To use your browser home page as the start page when you first open the browser change the Start Page field to Home Page 4 Press the BJ key gt Save Change the font size for text on webpages 1 On the Home screen click the Browser icon 2 Press the IZ key gt Options 3 In the Web Content section change the Default Font Size field 4 Press the IZ key gt Save Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the Home screen 1 On the Home screen click the Browser icon 2 Press the IZ key gt Options 3 In the General section click Manage Search Engines 4 Click a saved search Rel
365. te the location press the EZB key gt Paste Clear a map When you clear a map any route information displayed on the map no longer appears 1 On the Home screen click the Maps icon 2 On a map press the IZ gt Clear Map Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver On the Home screen or in a folder click the Options icon Click Device Location Settings Change the GPS Data Source field Press the J key gt Save PONS Keep backlighting on when you track your movement By default backlighting turns off automatically after a specified time to conserve battery power You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage 1 On the Home screen click the Maps icon 2 Press the EZ key gt Options 3 Change the Backlight Timeout When Battery Level field 4 Press the IZ key gt Save Related information Set options for backlighting 203 212 User Guide Maps Change the font settings for maps If you change the font settings for maps your font settings for all other applications do not change 1 Onamap press the EZB key gt Options 2 Click Global Map Options 3 Perform any of the following actions Change the Default Font Family field Chan
366. ted content When you download licences for protected content you agree that Microsoft may include a revocation list with the licences Content owners may require you to upgrade WMDRM to access their content if you decline an upgrade you will not be able to access content that requires the upgrade Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or softwa
367. ted field to Yes Press the ij key gt Save Oa ron To turn on the prompt again set the Trusted field to Prompt Set the message types that your Bluetooth enabled car kit notifies you of To perform this task your Bluetooth enabled car kit must support the Message Access Profile MAP For more information about using Bluetooth technology with your car see the documentation that came with your car kit 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3 Press the ZZ key gt MAP Options 4 Select the check box beside one or more message types 246 User Guide Bluetooth technology Encrypt data that you send or receive using Bluetooth technology To perform this task the paired Bluetooth enabled device must support data encryption 1 OF ON On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the J key gt Options Select the Encryption check box Press the ij key gt Save Turn off automatic reconnection to Bluetooth enabled devices By default when you turn on your BlackBerry smartphone your smartphone attempts to connect to the last Bluetooth enabled device that you used 1 OP ON On the Home screen click the connections area at the top of the scre
368. tent within apps and at the top of the Home screen For a complete list of indicators visit www blackberry com docs smartphones Click your smartphone model and then click the con Guide Remove the new item indicator Open each item that has this indicator For example to remove it from the Messages icon click the icon Remove the unopened message indicator CJ In the Messages app do one or more of the following 40 User Guide Identify an indicator Troubleshooting Shortcuts can t use a shortcut Try the following actions Tips and shortcuts Open all of your messages by clicking on them If you can t find all of your unread messages in your inbox look in your messages folders Mark a message as read Highlight a message Press the IZ key gt Mark Read Mark all messages that are prior to a date as read Highlight a date field Press the jj key gt Mark Prior Read You might be able to identify an indicator by seeing the icon of the application that the indicator refers to To see a complete list of applications on your BlackBerry smartphone and their icons on the Home screen or in a folder click the Options icon Click Device Application Management e Depending on the typing input language that you re using some shortcuts might not be available Try changing the typing input language e f media shortcuts aren t working verify that you have turned on audio and video shortcuts in the Media options
369. that is associated with your BlackBerry smartphone On the Home screen click the Messages icon Press the IZ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the On Conflicts field Press the EZB key gt Save i PONS Manage data synchronisation conflicts You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data synchronisation changing conflict resolution options and synchronising organiser data using the BlackBerry Desktop Software For more information about managing conflicts that occur during organiser data synchronisation see the Help in the BlackBerry Desktop Software About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organiser data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronised organiser data to your smartphone over the wireless network To restore synchronised organiser data over the wirel
370. the Add Certificate Email to Contacts checkbox Press the J key gt Save PON Change the service that your smartphone uses to download certificates Depending on your organisation you might not be able to change the service that your BlackBerry smartphone uses to download certificates For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Key Stores 3 Change the Certificate Service field 4 Press the IZ key gt Save Turn off automatic back up and restore of key store data By default items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data For security reasons if you don t want to back up your private key to your computer or restore your private key from your computer you can turn off automatic back up and restore of key store data 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Key Stores 3 Clear the Allow Key Store Back up Restore check box 4 Press the IZ key gt Save To turn on automatic back up and restore of key store data select the Allow Key Store Back up Restore check box Change the refresh rate for certificate revocation lists 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Key Stores 3 In the Ce
371. the areas at the top of the home screen On the navigation bar click All Press and hold the ZZ key Click an app Note The other app might still be running in the background Press a convenience key on the side of your BlackBerry smartphone Note You can customise which app a convenience key opens Pop up menus provide common available actions and appear in the centre of the screen For example you can use the pop up menu in a message to file forward or reply to the message To open a pop up menu touch and hold the screen or press and hold the trackpad To select a menu item tap the icon or click the trackpad On the home screen highlight All on the navigation bar and slide your finger on the trackpad right or left Highlight an app on the home screen or in a folder Press the IZ key gt Mark as Favourite On the Home screen press the EAJ key gt Options Change what happens when you type on the Home screen 17 Assign an application to a convenience key 30 Keep an application running in the background and switch to another application 216 36 User Guide Tips Extending battery life Tips and shortcuts For full instructions click the links under Related information at the bottom Close apps when you re finished with them Turn off network connections you aren t using If your BlackBerry smartphone supports Wi Fi use Wi Fi when you re in an area with reduced wireless coverage Set your smar
372. tion on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronise your organiser data using wireless data synchronisation the organiser data on your computer takes precedence over the organiser data on your smartphone when a data synchronisation conflict occurs Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronisation 174 Synchronise organiser data over the wireless network 166 Synchronise organiser data over the wireless network Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 In the Contacts application Calendar application Tasks application or MemoPad press the EJ key gt Options 2 If necessary click a calendar account or contact list 3 Select the Wireless Synchronisation check box 4 Press the IZ key gt
373. tphone to turn on and turn off automatically Close browser tabs you aren t using Set backlighting to remain on for a shorter period and lower its brightness Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ringtone Delete the previous text from a reply message Change how often podcast or social feed applications refresh content If your smartphone has a camera flash turn off the flash Keep your battery connections clean In an app press the SJ key and click Close or Exit On the Home screen click the connections area at the top ofthe screen or click the Manage Connections icon Click a network connection to clear the check box On the Home screen click the connections area at the top ofthe screen or click the Manage Connections icon Select the Wi Fi check box Onthe Home screen or in a folder click the Options icon Click Device Auto On Off In the browser press the EZ key gt Tabs Highlight a tab and click the Bl icon On the Home screen or in a folder click the Options icon Click Display Screen Display On the Home screen click your Sound and Alert Profiles icon Click Change Sounds and Alerts When you are replying to a message press the EZB key Delete Original Text Your podcast and social feed applications periodically refresh content In some of these applications you can reduce how o
374. tphone when a data synchronisation conflict occurs Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronisation 174 Synchronise organiser data over the wireless network 166 179 User Guide Contacts Manage data synchronisation conflicts You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data synchronisation changing conflict resolution options and synchronising organiser data using the synchronisation tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organiser data synchronisation see the Help in the BlackBerry Desktop Software Personal distribution lists Create a personal distribution list You can use personal distribution lists when you send email messages PIN messages or text messages Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer On the Home screen click the Contacts icon Press the IZ key gt New Group Type a name for the personal distribution list Press the IZ key gt Add Memb
375. ts documents files memos pictures videos and more on your BlackBerry smartphone You can choose to narrow your search from an app You can also choose to expand your search to the Internet 1 On the Home screen click the icon 2 Type your search terms To stop a search press the key twice Search for an item using voice enabled search Voice enabled search might not be available in all languages To complete this task your BlackBerry smartphone must be connected to the wireless network 1 On the Home screen click the icon 2 Click the WI icon 3 Say your search terms To stop a search press the key twice Set the types of items that are included in searches 1 On the Home screen or in a folder click the Options icon Click Device Search Specify the types of items that you want to include in searches Press the J key gt Save PON Change the language for voice enabled search 1 Onthe Home screen or in a folder click the Options icon 2 Click Typing and Language gt Language and Method 3 Change the Voice Enabled Language field 4 Press the jj key gt Save 259 User Guide Search Search for messages You can search for messages on your BlackBerry smartphone You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports th
376. ture indicator 2 Press the EZ key gt Import PGP Key Add a PGP key from an attachment If you use the PGP Universal Server you might not be able to add PGP keys from attachments 1 In a message click the PGP key attachment 2 Click Retrieve PGP Key 3 Click the PGP key 4 Click Import PGP Key Related information can t open an attachment in an encrypted message 108 Attachment indicators in PGP protected messages Indicator Description Q The message includes a PGP key attachment The message includes multiple PGP key attachments E The message includes a certificate server attachment 110 User Guide Messages Add connection information for a certificate server from a message If you are enrolled with the PGP Universal Server you cannot add connection information for a certificate server from a message 1 In a message highlight the 37 indicator at the end of the message 2 Press the EJ key gt Import Server View the PGP key used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the EZ key gt View Sender s PGP Key or View Encryption PGP Key PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak Indicator Description e The message is strongly encrypted a The message is weakly encrypted Digital signature indicators
377. tware and or BlackBerry Device Software The terms of use of any RIM product or service are set out in a separate licence or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and or their counterparts in other nations 5 490 165 5 504 773 5 506 865 5 511 073 5 228 054 5 535 239 5 267 261 5 544 196 5 568 483 5 337 338 5 600 754 5 414 796 5 657 420 5 416 797 5 659 569 5 710 784 5 778 338 Copyright c 1999 2006 The Board of Trustees of the University of Illinois All Rights Reserved lperf performance test Mark Gates Ajay Tirumala 319 User Guide Legal notice Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana Champaign www ncsa uiuc edu Permission is hereby granted free of charge to any person obtaining a copy of this software Iperf and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is fur
378. tworks listed do not reflect network connections only the ability of your smartphone model to connect to those networks 1 On the Home screen or in a folder click the Options icon 2 Click Device About Device Versions The types of networks your smartphone can connect to are listed in the brackets after your smartphone model For more information about the wireless networks that your smartphone connects to see the Safety and Product Information booklet for your smartphone Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an aeroplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 224 User Guide Manage Connections Toturn on a network connection select the check box beside a connection type Toturn off a network connection clear the check box beside a connection type Toturn on the network connections that were turned on previously click Restore Connections Related information can t connect to a Wi Fi network 238 can t connect to the mobile network 230 can t connect to a Wi Fi network 238 Turn on or turn off flight mode You should keep network connections turned off in certain places such as on an aeroplane or in a hospital For more information see the Sa
379. ude sensitive data in the cache for the key store browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations e When you insert your smartphone in a holster e When you do not use your smartphone for a specified period of time e When you synchronise with your computer e When you change the time or the time zone for your smartphone e When you lock your smartphone Turn on memory cleaning 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Memory Cleaning 3 Select the Enable check box 4 Press the jj key gt Save Change when your smartphone deletes sensitive data from the temporary smartphone memory 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning e To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster clear the Clean When Holstered check box e To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of time clear the Clean When Idle check box e To change how long your smartphone waits after you stop using it before it deletes sensitive data change the Idle Timeout field
380. uding the country code and area code For languages with non Latin characters press the Alt key to type numbers Press the key on the keyboard f your BlackBerry smartphone is connected to a CDMA network you can type an email address 4 Type a message 5 Press the key on the keyboard Related information Personal distribution lists 180 can t send messages 32 Attach a media file contact card appointment or location to a text message 87 Attach a media file contact card appointment or location to a text message 1 When you are composing a text message press the Ea key gt Attach 2 Click one of the following menu items e Picture e Video e Location e Audio Voice Note Contact Appointment 3 Click a file Related information can t attach a file to a text message 93 Set the importance level for text messages that you send Depending on your wireless service provider the Priority field might not be available 87 User Guide Messages If you change the importance level for text messages a high priority indicator or low priority indicator appears on your BlackBerry smartphone beside every text message that you send If the recipient s device model and messaging application supports importance levels for messages the importance level will also be indicated to the recipient 1 On the Home screen click the Text Messages icon 2 Press the IZ key gt Options e To set the importance level f
381. umber Do not include spaces 2 Type a lowercase x Do not include spaces before or after the x 3 Type the participant access code Type a space after the participant access code 4 Type CCM and the moderator conference call bridge number Do not include spaces 172 User Guide Calendar 5 Type a lowercase x Do not include spaces before or after the x 6 Type the moderator access code Type a space after the moderator access code Example If the participant and moderator conference call bridge number is 1 800 555 5555 the moderator access code is 55555 and the participant access code is 55551 type CCP 18005555555x55555 CCM 18005555555x55551 followed by a space Enter a conference call meeting Do one of the following e In a meeting notification click Join Now In the calendar highlight the meeting Press the IZ key gt Join Now Related information can t enter a conference call with the Join Now option 174 Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone 1 On the Home screen click the Calendar icon 2 Press the S key gt Options gt Conference Calling 3 Type your conference call information 4 Press the IZ key gt Save Troubleshooting Calendar I can t schedule appointments that span multiple days If you use IBM Lotu
382. ur wireless service provider supports Wi Fi calling verify that your connection preference isn t set to Wi Fi Only Related information Turn on or turn off a network connection 224 Switch wireless networks manually 226 Turn on or turn off data service or set roaming options 226 Turn on or turn off a network connection 224 Error messages Data service unavailable Description This message appears when you don t have access to data services on your BlackBerry smartphone Possible solutions Try the following actions e Verify that you re in a wireless coverage area e Verify that the data service on your smartphone is turned on e f you re roaming verify that you can access data services while you roam Related information Turn on or turn off data service or set roaming options 226 230 User Guide Manage Connections Wi Fi technology Depending on your BlackBerry smartphone model the Wi Fi feature might not be supported How to Wi Fi technology Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone as well as by visiting www blackberry com go devices to see feature specifications for your smartphone model The types of networks listed do not reflect network connections only the ability of your smartphone model to connect to those networks 1 On the Home screen or in a folder click the Options icon 2 Click De
383. ures that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices 214 User Guide Applications RPPLICATIONS How to Applications About multi tasking Your BlackBerry smartphone supports multi tasking which allows you to run more than one application at a time During a call for example you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact While you are playing a song you might want to switch to the Messages application to reply to a message There are also shortcuts for most applications that can help you to perform common tasks quickly Note The more applications that you have running the more storage space and battery power your smartphone uses To optimise the performance of your smartphone try to close applications when you have finished with them Related information Close an app so that it is not running in the background 216 Keep an application running in the background and switch to another application 216 Create a BlackBerry ID When you create a BlackBerry ID you can use any email address for your BlackBerry ID you do not have to use an email address that you have added to your BlackBerry smartphone 1 Do one of the following e From a computer visit www blackberry com blackberryid Click Register for a BlackBerry ID f you are prompted on your smartp
384. ust be the meeting organiser 1 In a meeting in the Accepted or Declined field highlight a contact 2 Press the SJ key 169 User Guide Calendar 3 Click Invite Attendee Change Attendee or Remove Attendee 4 Press the IZ key gt Save Forward a meeting invitation To perform this task your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator If you do not have the option to forward a meeting invitation you might be able to delegate a meeting invitation instead In a meeting or a meeting invitation press the ZZ key gt Forward Note If you forward a meeting invitation on behalf of the meeting organiser only the meeting organiser receives the recipient s response Delegate a meeting invitation To perform this task you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that supports this feature If you do not have the option to delegate a meeting invitation you might be able to forward meeting invitations instead You might not have the option to delegate a meeting invitation if the meeting organiser has turned off meeting delegation 1 Ina meeting invitation press the ZZ key gt Delegate 2 Click a contact To send the response without adding comments click Send Response To add a comment to
385. ven t received an activation message the message might take a short period of time to arrive in the Set up application open the email set up screen to send a service book to your smartphone If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the ZZ key gt Register Now Verify that data service is turned on If you use email filters verify that the options for email filters are set correctly Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from Verify that your smartphone is not blocking messages For more information contact your administrator Related information Change prioritise or delete an email filter 71 Forward messages from a specific email folder to your smartphone 77 Email messages aren t reconciling over the wireless network Try the following actions 83 User Guide Messages e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65 000 email messages PIN messages and text messag
386. verage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You are in an area with no wireless coverage hif OFF The connection to the mobile network is turned off ALA You are connected to a Wi Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection 237 User Guide Manage Connections Indicator Description E Your Wi Fi connection is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi network but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Bluetooth connection is turned on and you are connected to a Bluetooth enabled device Your Bluetooth connection is turned on but you are not connected to a Bluetooth enabled device Related information About emergency calls and Emergency Callback Mode 45 Troubleshooting Wi Fi technology I can t connect to a Wi Fi network Depending on your BlackBerry smartphone model the Wi Fi feature might not be supported Try the following actions 238 Verify that you ve turned on the connection to the Wi Fi network Verify that you re in a Wi Fi coverage area If you re connecting to a home network see if other wireless devices are able to connect If you re connecting to an enterprise Wi Fi network or a h
387. vice About Device Versions The types of networks your smartphone can connect to are listed in the brackets after your smartphone model For more information about the wireless networks that your smartphone connects to see the Safety and Product Information booklet for your smartphone Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an aeroplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn on a network connection select the check box beside a connection type To turn off a network connection clear the check box beside a connection type Toturn on the network connections that were turned on previously click Restore Connections Related information can t connect to a Wi Fi network 238 can t connect to the mobile network 230 can t connect to a Wi Fi network 238 Check the status of network connections and services 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Services Status 231 User Guide Manage Connections Connect to a Wi Fi network About connecting to a Wi Fi network With Wi Fi technology your BlackBerry smartphone can access the Internet by connecting to a wireless router or
388. vice If you haven t received an activation message the message might take a short period of time to arrive in the Set up application open the email set up screen to send a service book to your smartphone 82 User Guide Messages If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device Advanced System Settings Host Routing Table Press the jj key gt Register Now Generate an encryption key Verify that data service is turned on Resend the message Related information Generate an encryption key 271 Wireless coverage indicators 229 Change or delete a contact 176 Turn on or turn off a network connection 224 Turn on or turn off data service or set roaming options 226 Options for email filters 70 Resend a message 64 Resend a message 64 I m not receiving messages Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area Reset your smartphone Connect to the network and try again If you created an email address or added an existing email address to your smartphone using the email set up screen in the Set up application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you ha
389. vice If you haven t received an activation message the message might take a short period of time to arrive in the Set up application open the email set up screen to send a service book to your smartphone e If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device Advanced System Settings Host Routing Table Press the ZZ key gt Register Now e Generate an encryption key e Verify that data service is turned on e Resend the message Related information Generate an encryption key 271 Wireless coverage indicators 229 Change or delete a contact 176 Turn on or turn off a network connection 224 Turn on or turn off data service or set roaming options 226 Options for email filters 70 Resend a message 64 Resend a message 64 I m not receiving messages Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Reset your smartphone Connect to the network and try again e If you created an email address or added an existing email address to your smartphone using the email set up screen in the Set up application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an
390. viders might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licences in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licences are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licences have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licences and other agreements applicable thereto with third parties except to the extent expressly covered by a licence or other agreement with RIM Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Sof
391. want to connect to 5 If the Wi Fi network requires authentication type the password for the network The name of the Wi Fi network appears at the top of the home screen Related information can t connect to a Wi Fi network 238 Connect to a Wi Fi network using Wi Fi Protected Setup If your wireless router or wireless access point includes Wi Fi Protected Setup you can quickly connect to a Wi Fi network without entering a long password 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Wi Fi Network Other ways to connect Wi Fi Protected Setup WPS Touse the Wi Fi Protected Setup button on your router or access point click Press button on router On your router or access point press the Wi Fi Protected Setup button On your BlackBerry smartphone click Start 232 User Guide Manage Connections Tousea PIN click Enter PIN into router On your smartphone click Start Your smartphone provides you with a PIN On the administration screen for your router or access point type the PIN Connect to a Wi Fi network manually If you know the name of the Wi Fi network that you want to connect to you can manually connect to the network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Wi Fi Network gt Other Ways to Connect gt Manually Connect to Network In the SSID field type the name
392. xisting contact create a new contact or select Use Once to type a phone number and Press the key on the keyboard To delete a call forwarding number click Edit Numbers Highlight a phone number Press the BlackBerry menu icon key Click Delete 4 Press the EZB key gt Close About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming You can also block all outgoing calls and all outgoing international calls or you can block outgoing international calls only when roaming To use the blocked calling feature your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this feature might not be supported Block or stop blocking calls To perform this task your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password From the Home screen press the key Press the EZB key gt Options gt Call Barring Highlight a call blocking option Press the J key gt Enable Type your call blocking password Orge m To stop blocking calls highlight a call blocking option Press the ZZ key gt Disable Change the call blocking password 1 From the Home screen press the key 2 P
393. y smartphone with a Bluetooth enabled device before you can connect to it For more information about preparing the Bluetooth enabled device for pairing see the documentation that came with the Bluetooth enabled device 1 Onthe Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections gt Add New Device gt Search 3 Click a Bluetooth enabled device 4 f necessary do one of the following 240 User Guide Bluetooth technology fthe Bluetooth enabled device does not have a keyboard for example a wireless headset on your BlackBerry smartphone type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device The passkey is most often a numeric or alphanumeric code e f the Bluetooth enabled device has a keyboard for example a laptop type a pairing passkey of your choice on both devices Related information Turn on or turn off Bluetooth technology 240 can t pair with a Bluetooth enabled device 34 My list of paired Bluetooth devices doesn t appear 248 can t share contacts with a paired Bluetooth enabled device 248 Connect to or disconnect from a paired Bluetooth enabled device To perform this task Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled devi
394. you set a BlackBerry smartphone password you ll be prompted to enter your password to unlock your smartphone If you forget your password it can t be recovered If you exceed the number of allowed password attempts your smartphone deletes all your smartphone data for security reasons and you ll be prompted to set a new password If your smartphone uses a BlackBerry Enterprise Server depending on the IT policies that have been set by your administrator data on your media card might be deleted as well For more information contact your administrator Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Set a smartphone password 266 forget my smartphone password 33 My smartphone prompts me to make an emergency call when type a password 298 Set a smartphone password If you forget your BlackBerry smartphone password it can t be recovered You can reset your password without knowing your current password by deleting all your smartphone data Research In Motion recommends that you regularly create and save a back up file on your computer especially before you update any software Maintaining a current back up file on your computer might allow you to recover smartpho
395. you use you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages You can use flags of different colours add follow up notes and set due dates so that your BlackBerry smartphone reminds you to return to the email 74 User Guide Messages If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags changes that you make to flags on your smartphone should be reflected in the email application on your computer Likewise changes that you make to flags in the email application on your computer should be reflected on your smartphone If wireless email reconciliation is turned off you can still manage flags for email messages on your smartphone Add change or remove a flag If you make changes to a flag in an email that you sent the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient Depending on the message service you re using you might not be able to do this task When you are composing or viewing an email press the Ea key To add a flag click Flag for Follow Up Set the flag properties Press the ES key Save To change a flag click Flag Properties Change the flag properties Press the EJ key Save To remove a flag click Clear Flag Change how you group email messages 1 Onthe Home screen click the Messages icon 2 Press the EZB key gt Display
396. your BlackBerry MVS Client phone number verify that call forwarding is turned off Related information Fixed dialling and smart dialling 49 Call waiting call forwarding and call blocking 47 Switch the active phone number 53 can t check my voice mail Try the following actions f you have more than one phone number associated with your BlackBerry smartphone and you re trying to check your voice mail using a shortcut key your smartphone calls the voice mail access number for your active phone number Check the voice mail for your alternative phone number You need a voice mail access number to check your voice mail To obtain a voice mail access number contact your wireless service provider or administrator Related information Switch the active phone number 53 I can t block calls e Your wireless service provider might not support the blocked calling feature For more information contact your wireless service provider e fthe BlackBerry MVS Client is installed on your BlackBerry smartphone you can block calls from unwanted callers For more information see the BlackBerry MVS Client User Guide can t change the number of times that my smartphone rings Depending on your wireless service provider you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail For more information contact your wireless service provider My phone number appears
397. your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Related information About file encryption 255 can t use a shortcut Try the following actions e Depending on the typing input language that you re using some shortcuts might not be available Try changing the typing input language e f media shortcuts aren t working verify that you have turned on audio and video shortcuts in the Media options Related information Change the language 29 Turn on or turn off audio and video shortcuts 124 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimise the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information 146 User Guide Media Change the amount of time before the media player screen closes 125 147 User Guide Ringtones sounds and alerts RINGTONES SOUNDS AND ALERTS How to Ringtone
398. your organisation s contact list to your contact list click Add All to Contacts To view the next 20 matches in your organisation s contact list click Get More Results To narrow search results when a contact s name has multiple matches highlight a contact s name Click Resolve To delete the search results after you have searched your organisation s contact list click Delete Look up To start a new search when you are searching your organisation s contact list click Look up Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the Ea key gt Attach gt Contact 2 Find and highlight a contact 3 Press the jj key gt Continue Related information can t attach a file to a text message 93 176 User Guide Contacts Add a contact picture for caller ID On the Home screen click the Contacts icon Highlight a contact Press the EJ key gt Edit Press the IZ key gt Add Picture Find highlight and click a picture If necessary move the crop box to the portion of the picture that you want to use Press the B key gt Crop amp Save 8 Press the SJ key gt Save NOUS ON gt Related information My contact pictures keep changing 182 Change or delete a contact picture 1 On the Home screen click the Contacts icon 2 Highlight a contact 3 Press the ij key gt Edit 4 Highlight the contact pictu
399. your response click Add Comments Type a comment Press the EJ key Send Send an email to all meeting participants In a meeting meeting invitation or meeting response press the Ea key gt Email All Attendees Calendar options Change how the calendar is displayed 1 On the Home screen click the Calendar icon 2 Press the EJ key Options Calendar Display and Actions To change the default view change the Initial View field To change the start and end time for days change the Start Of Day field and End Of Day fielas To change the day that displays as the first day of the week in Week view change the First Day Of Week field 170 User Guide Calendar To hide free time in Agenda view clear the Show Free Time in Agenda View check box 3 Press the EJ key gt Save Change options for reminders 1 On the Home screen click the Calendar icon 2 Press the IZ key gt Options gt Calendar Display and Actions To change the snooze time for reminders change the Snooze field To change the default reminder time for calendar entries change the Default Reminder field 3 Press the IZ key gt Save Related information Turn off your smartphone 251 Change options for multiple calendars 1 On the Home screen click the Calendar icon 2 Press the IZ key gt Options 3 Click a calendar To change the colour that is used for appointments from the calendar change the Appointment Colour field To set wh

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