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Avaya UNIStim Firmware Release 3.4 for IP Phones Notice

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1. It is assumed that each network provisioning parameter will be supplied by one and only one source However if the phone receives network configuration information from multiple sources a precedence rule is applied to determine the one source the phone selects for its provisioning information The precedence rule from highest priority to lowest priority for IP Phone provisioning is as follows e Manual provisioning e Automatic provisioning using Link Layer Discovery Protocol LLDP from an 802 1ab enabled network switch e Automatic provisioning using Info Block contained within provisioning files and transferred via TFTP or HTTP Provisioning files contain their own precedence order based on the file type Info Block carried by the Device specific provisioning file Info Block carried by the Zone specific provisioning file Info Block carried by the Type specific provisioning file Info Block carried by the System specific provisioning file e Automatic provisioning using Info Block contained within DHCP option strings and transferred via DHCP Acknowledge message DHCP provision contain its own precedence order based on the DHCP option Info Block carried by the Nortel i2004 B DHCP option Former provisionable parameters carried by the Nortel i2004 A DHCP option Note that VLAN A option is still supported with both Nortel i2004 B DHCP and Nortel i2004 A DHCP options e Automatic provisioning from the call server and or asso
2. or Media DSCP are not manually set below Control DSCP xxx Media DSCP xxx Enable PC Port PC Port Speed Auto 10BT 100BT PC Port Duplex Auto Force Full Force Half Enable Data 802 1Q DataVLAN No VLAN Enter VLAN ID Data Priority Bits Auto 0 1 2 3 4 5 6 7 PC Port Untag All Enable Stickiness Cached IP This Cached IP menu item is only presented if DHCP is provisioned to Yes Ignore GARP Enable SRTP PSK SRTP PSK Payload ID 96 115 120 Provision XXX XXX XXX XXX Provision Zone ID Enable Bluetooth Yes No This menu item is on the IP Phone 1140E and 1150E only The IP Phone 1120E IP Phone 1140E and IP Phone 1150E contain a password protection mechanism to lock out access to the Local Tools menu including the Network Configuration menu If enabled access to the Local Tools menu is password protected and the password is prompted by a pop up window One must type the password 26567 738 color set from the dial pad and press the center of the navigation cluster enter key to enter the Network Configuration menu When an incorrect password is entered the Local Tools menu is not opened To thwart password guessing only 3 incorrect password entries in a row are allowed After the 3 incorrect entry the password entry is ignored for 5 minutes During this period of time the password prompt is displayed and the entered digits accepted however the phone will not process the
3. 1 Y 0 This Cached IP menu item is only presented if DHCP is provisioned to Y above GARP Ignore 0 N 1 Y 0 SRTP PSK 0 N 1 Y 0 PayID 0 96 1 115 2 120 0 Prov XXX XXX XXX XXX Prov Zone ID End of Menu The IP Phone 1110 IP Phone 1210 IP Phone 1220 and IP Phone 1230 contain a password protection mechanism to lock out access to the Local Tools menu including the Network Configuration menu If enabled access to the Local Tools menu is password protected and the password is prompted by a pop up window One must type the password 26567 738 Nortel Page 53 of 57 color set from the dial pad and press the center of the navigation cluster enter key to enter the Local Tools menu When an incorrect password is entered the Local Tools menu is not opened To thwart password guessing only 3 incorrect password entries in a row are allowed After the 3 incorrect entry the password entry is ignored for 5 minutes During this period of time the password prompt is displayed and the entered digits accepted however the phone will not process the incoming digits The password prompt window simply closes and the behavior is identical to that of an incorrect password entry The user will assume the incorrect password has been entered and try again Thus even if the correct password is guessed during the 5 minute period it will be ignored This effectively reduces the guess entry rate to 3 guesses every 5 minutes Once the password has been e
4. only support the UFTP firmware upgrade process for the Communication Server 1000 The IP Phone 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 supports remote firmware upgrades through both a TFTP process and the more automated UFTP process direct from the Communication Server 1000 The method to upgrade the IP Phone 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 firmware depends on the call server software release e Communication Server 1000 Release 4 0 must use TFTP e Communication Server 1000 Release 4 5 or later systems can use UFTP or TFTP Note that the IP Phone 1150E is only supported on Communication Server 1000 Release 4 5 or later Therefore the firmware can be upgraded by either UFTP or TFTP Also note that the IP Phone 1200 series is only supported on Communication Server 1000 Release 5 5 or later Therefore the firmware can be upgraded by either UFTP or TFTP For information on the TFTP firmware upgrade process for the Communication Server 1000 please refer to the IP Phones Fundamentals NTP NN43001 368 For information on the UFTP firmware upgrade process for the Communication Server 1000 please refer to the IP Line Fundamentals NTP NN43100 500 Upgrading the firmware in a Survivable Remote Gateway SRG 200 400 and SRG50 environment For information on the firmware upgrade process for the SRG200 400 please refer to the Main Office Configuration Guide for SRG200 400 Rls1 5 NTP 553 3001 207 For information o
5. the new firmware will accept both option types although it is recommended to either remain with the existing option type or move to the new option type but not both In the event that the IP Phone receives both option types values provisioned with the new option type of Nortel i2004 B will have a higher priority than values provisioned with the old option type Nortel i2004 A DHCP option type VLAN A continues to be supported DHCP support for provisioning the IP Phones requires DHCP to send a class identifier option with the valid option type in each DHCP Offer and DHCP Acknowledgement IP Phone 1210 1220 and 1230 were introduced with UNIStim firmware release 2 2 for IP Phones and support Nortel i2004 B from initial release Nortel Page 43 of 57 The IP Phone supports both vendor specific sub ops and site specific options The new firmware now supports 42 Nortel specific DHCP options as listed below Newly claimed options are in bold where as the reclassified options are in italics e 21 DHCP vender specific options 128 131 144 157 188 191 205 219 223 224 227 230 232 235 238 241 244 247 249 251 and 254 e 21 DHCP site specific options 128 131 144 157 188 191 205 219 223 224 227 230 232 235 238 241 244 247 249 251 and 254 The vendor specific field of the DHCP response is parsed to extract the provisioning information The format of the Nortel i2004 B DHCP option type is Nortel i2
6. the speech volume and ringer volume would be reset to their default values Upgrading to release 5 0 or greater of the Communication Server 1000 corrects this issue Power disruption during firmware upgrade will corrupt the upgrade applies to IP Phone 2001 2002 2004 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 During a firmware upgrade if a power disruption is experienced by the phone the firmware upgrade will fail In some instances a power disruption during an upgrade may also corrupt the existing firmware on the phone If this corruption should occur the phone will fail over into its boot code known as BootC BootC will automatically try to restore the phone s firmware from the image on a call server But for the IP Phone 2007 the IP Phone 1100 series and the IP Phone 1200 series if the phone s firmware was obtained from a TFTP server instead in order to restore or upgrade the firmware from BootC a manual TFTP download from BootC must be performed The Manual TFTP Download from BootC Procedure is documented in the IP Phones Fundamentals NTP NN43001 368 Regardless caution should be exercised to avoid power disruptions during firmware upgrades Nortel Page 21 of 57 Quality Improvements In addition to delivering the enhancements listed above the UNIStim firmware release 3 4 for IP Phones also continues to improve the overall quality of the IP Phone firmware through the delivery of ongoing resolution of CRs an
7. 3 4 for IP Phones is available for download from the Software Download link under Support and Training on the Nortel website located at http support nortel com The firmware is available by phone model under Phones Clients and Accessories These firmware loads have not been introduced as the default loads for the IP Phones shipped from Nortel UNIStim firmware release 3 4 for IP Phones delivers enhancements to Nortel s IP Telephony Solution and delivers general quality improvements The enhancements available include Screen Saver support including slideshow on the IP Phone 2007 Support for Voice Signaling Application in LLDP MED Network Policy TLV Incoming calls accepted during Zone Paging AG interface enhancement forwarding of cookie deletion events GXAS interface enhancement expanded Status Updates commands OS Diagnostics support on the IP Phone 1100 series Enhancements 1 Screen Saver including slideshow applies to the IP Phone 2007 only To provide greater choice for power conservation and to extend the life of the screen on the IP Phone 2007 as of UNIStim firmware release 3 4 the Display Setting Preference screen has been enhanced to provide screen saver control The addition of screen saver options to the Display Setting screen also allowed the opportunity to remove some ambiguity on the operation of the IP Phone 2007 s Dim feature Previously the Dim feature did not work
8. 802 1Q for PC port n no dv y yes Enable VLAN for data n no dvid Value from 1 to 4094 VLAN ID for data VLAN dp Value from 0 to 15 802 1Q p bit for data stream pcuntag y yes Enable stripping of tags on packets forwarded to PC port n no Iidp y yes Enable 802 1ab LLDP 1 n no pk1 Character string of16 S1 PK 2 character representing 16 hexadecimal digits pk2 Character string of 16 S2 PK 2 character representing 16 hexadecimal digits Nortel Page 35 of 57 stickiness y yes Enable stickiness provisioning is persistent in the event a n no new info block is not received cachedip y yes Enable cached IP n no igarp y yes Ignore GARP n no srtp y yes Enable SRTP PSK n no eap dis disable Disable or choose an EAP authentication method 1 2 md5 EAP MD5 peap PEAP MD5 tls EAP TLS eapid1 Character string up to 32 802 1x EAP device ID1 1 2 characters eapid2 Character string up to 32 802 1x EAP device ID2 1 2 characters eappwd Character string up to 32 802 1x EAP password 1 2 characters ca Character string up to 80 Certificate Authority CA server characters cahost Character string up to 32 Certificate Authority CA host name characters cadomain Character string up to 50 Certificate Authority CA domain name characters cdiff Value from 0 to 255 Diffserv
9. FILENAME screensaver9 png PROTOCOL TFTP SERVER_IP 192 168 1 101 Below is another example of an IMAGES section in an i2007 cfg file In this example the three images will be downloaded only if the images already stored in the phone s memory are version 1 or less IMAGES DOWNLOAD_MODE AUTO VERSION 000002 FILENAME screensaver5 png FILENAME screensaver6 png FILENAME screensaver8 png PROTOCOL TETP SERVER_IP 192 168 1 101 Slideshow deletion Image files are deleted from the IP Phone 2007 via the IP Phone s configuration file i2007 cfg in one of two ways either by overwriting the existing file by transferring a new file with the same filename or by deleting all the image files using the DELETE_FILES command To overwrite an image file simply download an image file with the identical screensaverN name To delete all of the images the DELETE_FILES command must be Nortel Page 5 of 57 added to the configuration file Within the IMAGES section the command DELETE_FILES is specified followed by a space and either a Y y or 1 character If no character is placed after the space following the DELETE_FILES commana or if any other character besides Y y or 1 is placed after the space following DELETE_FILES command the command is ignored and anything else in the IMAGES section is processed instead A valid DELETE_FILES command deletes a
10. IP Phone 1230 EAP 0 N 1 M 2 P 3 T 0 if 1 or 2 or 3 ID 1 also if 1 or 2 ID 2 Password LLDP Enable 0 N 1 Y 0 DHCP 0 N 1 Y 1 if 0 Set IP xxx xXX XXX XXX Netmsk XXX XXX XXX XXX Def GW XXX XXX XXX XXX DNS1 IP XXX XXX XXX XXX DNS2 IP xxx xXXX XXX XXX CA Server Domain Name Hostname S1 IP XXX XXX XXX XXX S1 Port S1 Action S1 Retry Count S2 IP XXX XXX XXX XXX S2 Port S2 Action S2 Retry Count Speed 0 A 1 10 2 100 0 if 1 or 2 Duplex 0 A 1 F 2 H 0 Cfg XAS 0 N 1 Y 1 if 1 XAS IP XXX XXX XXX XXX Nortel Page 52 of 57 Voice 802 1Q 0 N 1 Y 1 if 1 Voice VLAN 0 N 1 Y 0 if 1 VLAN Cfg 0 Auto 1 Man 1 This VLAN Cfg menu is only presented if DHCP is provisioned to Y above or if LLDP Enabled is provisioned to Y above if 1 VLAN ID VLAN Filter 0 N 1 Y 0 Ctrl pBits 0 7 8 Au 8 Media pBits 0 7 8 Au 8 NT AutoQOS 0 N 1 Y 0 DSCP Ovride 0 N 1 Y 0 This DSCP Override menu item is only presented if LLDP Enable is enabled above and neither the Control DSCP or Media DSCP are not manually set below CTRL DSCP 0 63 xxx Media DSCP 0 63 xxx PC Port 0 Off 1 On 1 if 1 Speed 0 A 1 10 2 100 0 if 1 or 2 Duplex 0 A 1 F 2 H 0 Data 802 1Q 0 N 1 Y 1 if 1 VLAN ID Data pBits 0 7 8 Au 8 PCUntagAII 0 N 1 Y 1 Stickiness 0 N 1 Y 1 Cached IP 0 N
11. IP Phone 2007 only Phone inactivity timer to initiate the slide show IP Phone 2007 only bt y yes n no Enable Bluetooth IP Phone 1140E and 1150E only zone Character string up to 8 characters Zone ID file Character string up of the following character z read zone file t read type file d read device file For system specific provisioning file specifies what other provisioning files to read Nortel Page 37 of 57 hd Character string up of the following character w wired b Bluetooth n none Headset type ar arl y yes n no er critical Enable Auto recovery Auto recovery level ma major mi minor cr critical ma major mi minor Log level ssh y yes n no Enable SSH sshid Character string between 4 and 12 characters SSH user ID 2 sshpwd Character string between 4 and 12 characters SSH password 2 bold y yes n no Enable bold on font display menupwd String between and 21 characters containing only numeric digits asterisk and hash i e only the dialpad symbols Administrator password 2 vvsource n no VLAN a auto VLAN via DHCP Iv auto VLAN via VLAN Name TLV Im auto VLAN via Network Policy TLV Source of VLAN information srtpid 96 115
12. Text Mode Graphical Full Screen Secure Graphical Secure Full Screen XAS IP XXX XXX XXX XXX Port Enable Voice 802 1Q VoiceVLAN No VLAN Auto Enter VLAN ID The Auto option in the VoiceVLAN menu is only available if DHCP is provisioned to Yes above or if LLDP is enabled above respectively VLAN Filter Cirl Priority Bits Auto 0 1 2 3 4 5 6 7 Media Priority Bits Auto 0 1 2 3 4 5 6 7 Enable Nortel Auto QoS Nortel Page 50 of 57 DSCP Override This DSCP Override menu item is only presented if Enable 802 1ab LLDP is enabled above and Control DSCP or Media DSCP are not manually set below Control DSCP xxx Media DSCP xxx Enable PC Port PC Port Speed Auto 10BT 100BT PC Port Duplex Auto Force Full Force Half Enable Data 802 1Q DataVLAN No VLAN Enter VLAN ID Data Priority Bits Auto 0 1 2 3 4 5 6 7 PC Port Untag All Enable Stickiness Cached IP This Cached IP menu item is only presented if DHCP is provisioned to Yes above Ignore GARP Enable SRTP PSK SRTP PSK Payload ID 96 115 120 Provision Xxx XXX XXX XXX Provision Zone ID The IP Phone 2007 contains a password protection mechanism to lock out access to the Local Tools menu including the Network Configuration menu If enabled access to the Local Tools menu is password protected and the password is prompted by a pop up window One must type the passwor
13. firmware and font file updates The provisioning files are text based file which contains parameters that require provisioning An example of using hierarchal provisioning files using system zone and type provisioning files is as per the following system prv System level provisioning file Applies to all phones fFile zt read lt zone gt prv and lt type gt prv zone headqrtr Zone id unid Main tower Unique network identification menulock p Menu lock mode vq y Enable 802 10 for voice vcp 3 802 1Q control p bit for voice vmp 4 802 10 media p bit for voice vlanf y Enable VLAN filter pc y Enable PC port pcs a PC port speed pcd a PC port duplex dq y Enable 802 10 for PC port lidp y Enable 802 lab LLDP pkl fffffEffffffffff force pkl to ff SMC will update pk2 ffffffffffffffff force pkl to ff SMC will update stickiness y Enable stickiness cachedip n Enable cached IP igarp n Ignore GARP srtp n Enable PSK SRTP eap peap Enable 802 1x EAP eapid1l DEV1024 802 1x EAP device ID 1 eapid2 TOW2234 802 1X EAP device ID 2 eappwd D3c6v5 802 1x EAP password cdiff 13 DiffServ code point for control Nortel Page 39 of 57 mdiff 12 DiffServ code point for media prov 47 11 232 115 Provisioning server IP address dns 47 11 20 2
14. firmware release 2 2 and release 2 3 for IP Phones The Nortel i2004 B specific option type expands the number of parameters that can be provisioned to include all those previously provisioned in the existing option type of Nortel i2004 A plus more In firmware loads prior to UNIStim firmware release 2 2 for the IP Phone 2007 IP Phone 1110 IP Phone 1120E IP Phone 1140E and IP Phone 1150E and prior to UNIStim firmware release 2 3 for the Phase II IP Phone 2001 2002 and 2004 the IP Phones could obtain only limited provisioning parameters via Nortel specific DHCP options The Nortel specific DHCP option types supported included e Nortel i2004 A is a unique identifier for provisioning Nortel call server information into the IP Phone e VLAN A is a unique identifier for provisioning 802 1Q VLAN information into the IP Phone With the introduction of the UNIStim firmware release 2 2 and greater for the IP Phone 2007 IP Phone 1110 IP Phone 1120E IP Phone 1140E and IP Phone 1150E and UNIStim firmware release 2 3 and greater for the Phase II IP Phone 2001 2002 and 2004 a new Nortel specific option type is introduced Nortel i2004 B The new Nortel i2004 B specific option type expands the number of parameters that can be provisioned to include all those previously provisioned in the existing option type of Nortel i2004 A plus more The existing option type of Nortel i2004 A will continue to be supported for backward compatibility In fact
15. for the IP Phone 1120E 1140E and 1150E models under Phones Clients and Accessories as file Adapter3v2 0098 zip To load the version 2 00 98 firmware onto the Nortel USB Headset Adapter perform the following procedure 1 Download the firmware file Adapter3v2 0098 zip from the Nortel Technical Support web site Load the file Adapter3v2 0098 zip onto a PC Uncompress unzip the file to obtain Adapter3v2 0098 exe txt Rename Adapter3v2 0098 exe ixt to Adapter3v2 0098 exe Connect the Nortel USB Headset Adapter to the PC Start the Adapter3v2 0098 exe application to load the firmware onto the device DADON IP Phone s performance will be diminished during broadcast storms applies to IP Phone 2001 2002 2004 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 By default network traffic to the IP Phone will be accepted based on the packets destination MAC address The phone will therefore accept in addition to all unicast packets sent to the phones MAC address all broadcast and multicast packets as well If the network environment results in a high amount of broadcast or multicast traffic the IP Phone s performance may be impacted If Voice 802 1Q is enabled on the phone the phone can then be provisioned to filter some or all of the broadcast or multicast traffic If VLAN Filter is enabled packets will be accepted by the phone based on the packet s destination MAC address as well as the packet s VLAN tag
16. if the Backlight was disabled Now the Dim control is independent of the backlight control Also with UNIStim firmware release 3 4 a new slideshow mode has been introduced Slideshow Backlight and Dim are all grouped together in the new ScreenSaver section The new ScreenSaver Display Setting Preference screen is as depicted below Nortel Page 2 of 57 Contrast Brightness ScreenSaver Slideshow 1 min Dim 30min Backlight 1hour Down Contrast and Brightness continue to function as they did in UNIStim firmware release prior to 3 4 The new ScreenSaver sections bundles together the Slideshow Dim and Backlight controls Each timer Slideshow Dim and Backlight are now independent of each other But realize that once the backlight extinguishes Dim and Slideshow become redundant Also note that the Slideshow can be run while the phone is in Dim mode The Slideshow Dim and Backlight timers are used to delay the start of the respective screen saver control after the phone becomes idle The acceptable timer values for Slideshow are 1 minute 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours and Off The default timeout is Off The acceptable timer values for Dim are 5 seconds 1 minute 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours and Off The default timeout is 30 minutes The acceptable timer values for Backlight are 5 seconds 1 minute 5 minutes 10 minutes 15 minutes 30 min
17. is GA quality at the time of this writing the extent of CICM support is being confirmed The IP Phone 1210 is not supported on CICM 10 1 CICM 10 0 Upgrading of the set firmware is dependent upon CICM performing regression test activities on UNIStim firmware release 3 4 for IP Phones to sueceesian verify their performance on this CICM product Although UNIStim firmware release 3 4 for IP Phones is GA quality at the time of this writing the extent of CICM support is being confirmed The IP Phone 1200 series are not supported on CICM 10 0 CICM 9 0 Upgrading of the set firmware is dependent upon CICM performing Succession regression test activities on UNI Stim firmware release 3 4 for IP Phones to verify their performance on this CICM product Although UNIStim firmware release 3 4 for IP Phones is GA quality at the time of this writing the extent of CICM support is being confirmed The IP Phone 1200 series are not supported on CICM 9 0 Nortel Page 28 of 57 System Compatibility and Requirements System Notes Advisements Nortel Application Gateway 2000 6 3 and higher These firmware releases provide support to interwork with Nortel Application Gateway 2000 AG2000 release 6 3 The Nortel Application Gateway solution continues to deliver on IP Telephony s promise of convergence with important enhancements to the powerful packaged applications on the IP Phone s desktop applications that are si
18. is provided in the table below Please refer to Appendix B for the complete list of parameters supported within the Info block sst Off Phone inactivity timer to initiate the slide show 1 minute 5 minutes 10 minutes 15 minutes 30 minutes 1 hour NSAR 6 NAG 2 hours The new Info Block parameter that is added to allow the Dim timer to be auto provisioned is provided in the table below Please refer to Appendix B for the complete list of parameters supported within the Info block dimt Off Phone inactivity timer to dim the screen 5 seconds 1 minute 5 minutes 10 minutes 15 minutes 30 minutes 1 hour SYNQARAN zAS 2 hours Support of the auto provisioning parameter for backlight timer blt remains unchanged with UNIStim firmware release 3 4 As of UNIStim firmware release 3 4 the previously supported dim parameter is no longer supported since its functionality is superseded by the dimt parameter The phone will still accept the dim parameter to prevent errors when reading existing provisioning files but the parameter will be ignored in favor of the new dimt parameter Nortel Page 7 of 57 Since the Slideshow and Dim timers can be auto provisioned changes to the auto provisioning menu have occurred within group 15 The Display Dim Enabled option is renamed to Screen Dim and a new Slideshow checkbox has been added 15 Screen Contr
19. known baseline configuration With UNIStim firmware release 3 0 and greater the following keypad sequence is used to reset all provisioning parameters to a factory default CI IZISIEISI9 MACI Where MAC corresponds to the MAC address of the IP Phone which can be found on a label on the back of the IP Phone Since a MAC address can contain the letters A through F the letters A B and C can be entered via the 2 key on the dialpad and letters D E and F can be entered via the 3 key For example an IP Phone with MAC address 00 19 E1 E2 17 12 would be reset to factory default when the sequence 73639001 93132171 2 is entered on the keypad Please note that the keypad sequence will only be accepted by the phone after the IP Phone has finished its boot up procedure Nortel Page 57 of 57
20. phone boots and connects to the TFTP server the phone will download the certificate The installer will then be prompted to accept the fingerprint of the certificate file Once accepted the certificate is saved and the phone will be ready to use the CA root certificate Device Certificate Installation Simple Certificate Enrollment Protocol SCEP is used to request both the CA root certificate and then the Device certificate To successfully install the certificates the following phone parameters must be configured either manually or using auto provisioning CA Server Enter the URL of the SCEP interface of the CA Server As an example for a Microsoft CA server this would be http www lt lt ca_url com gt gt certsrv mscep mscep dll Domain Name The domain to which the phone will belong e g acme com Hostname The name assigned to the phone For some authentication servers i e Microsoft IAS this must match a username that can be authenticated in the server If left blank the hostname will be automatically filled with NTIPP012345 where the final 6 characters are the last 6 hex characters from the phone s MAC address When the phone boots with the above configuration a CA root certificate will be requested from the CA Server Once the CA root certificate is received the prompt CA Fingerprint will be displayed on the phone s screen The installer must press the Accept softkey to install the CA root certificat
21. refer to the product bulletin Headsets for Nortel IP Phones P 2006 0084 Global Rev7 2 step upgrade may be required applies to IP Phone 1120E and 1140E One important note when upgrading the IP Phone 1120E and IP Phone 1140E to UNIStim firmware release 3 4 from any load previous to 0624C1B or 0625C1B respectively is that a 2 step upgrade will be required The IP Phone 1120E and 1140E cannot be upgraded directly to the newly released firmware if they are currently running firmware previous to 0624C1B and 0625C1B respectively Instead the phones must first be upgraded to 0624C1B and 0625C1B or newer recommend 0624C3G and 0625C3G Once the phones are running at least 0624C1B and 0625C1B firmware they will accept being upgraded to UNIStim firmware release 3 4 respectively 2 step upgrade may be required to load Asian fonts applies to IP Phone 2007 Adding Asian languages to an IP Phone 2007 that has firmware version 0621C3N UNIStim firmware release 1 3 or earlier requires a 2 step process since the configuration file format has changed to support the new font downloads 1 One must first upgrade the IP Phone 2007 firmware to using TFPT with the former configuration files BasicConfig folder or upgrade the firmware from the call server 2 Once the IP Phone 2007 is running the new firmware one must update the TFTP server to the new configuration files AsianConfig folder to download the Asian font files Running SRTP PSK
22. their own convenience For details on using the CICM Element Manager to configure the recommended firmware and how to upgrade the IP Phones refer to the CICM Administration and Security NTP NTP NN10252 611 06 03 in the section titled Downloading firmware to the CICM Element Manager Nortel the Nortel logo and the Globemark are trademarks of Nortel Nortel is a recognized leader in delivering communications capabilities that enhance the human experience ignite and power global commerce and secure and protect the world s most critical information Serving both service provider and enterprise customers Nortel delivers innovative technology solutions encompassing end to end broadband Voice over IP multimedia services and applications and wireless broadband designed to help people solve the world s greatest challenges Nortel does business in more than 150 countries For more information visit Nortel on the Web at www nortel com Nortel Page 31 of 57 Appendix A Certificate Installation applies to the IP Phone 2007 1110 1120E 1140E 1150E 1210 1220 1230 CA Root Certificate Installation The recommended means to install the CA root certificate on the phone is to use the configuration file e g 1140e cfg An example of the modified configuration file is shown below where cacert pem contains the PEM format CA root certificate USER_KEYS DOWNLOAD_MODE AUTO PROTOCOL TFTP VERSION 1 FILENAME cacert pem When the
23. 0 Primary DNS server IP address dns2 47 11 20 21 Secondary DNS server IP address ct 20 Contrast value br 18 Brightness value blt 1 Backlight timer dimt 3 Set dim timer to 5 minutes hd w Headset type bold y Enable font display in bold headartr prv Zone level provisioning file Applies to all phones within the headquarters zone slip 47 11 62 20 Primary server IP address pl 4100 Primary server port number al 1 Primary server action code r1 10 Primary server retry count s2ip 47 11 62 21 Secondary server IP address p2 4100 Secondary server port number a2 1 Secondary server action code r2 10 Secondary server retry count xip 47 11 62 147 XAS server IP address xp 5000 XAS server port number xa g XAS server action code 1140E prv Type level provisioning file specific to IP Phone 1140E Applies to all IP Phone 1140E within the network bt y Enable Bluetooth For additional information on configuring the IP phone with the Info Block and on auto provisioning in general please refer to the IP Phones Fundamentals document NTP NN43001 368 Info Block Feature Restriction Please note that support for provisioning the IP Phone via an Info Block in provisioning files was not extended to the Phase II IP Phone 2001 Phase II IP Phone 2002 and Phase II IP Phone 2004 For these phones provisio
24. 004 B param1 value1 jparam2 value2 param3 value3g An example DHCP provisioning string is as per the following Nortel i2004 B slip 47 11 62 20 p1 4100 al 1 r1 255 s2ip 47 11 62 21 p2 4100 a2 1 r2 2 xip 47 11 62 147 xp 5000 xa g menulock p vq y vcp 3 vmp 4 vlanf y pc y pcs a pcd a dq y dv y dvid 60 dp 5 pcuntag y The list of all the parameters that can be provisioned via the Nortel i2004 B options is provided in the following table Note that not all parameters need be specified in the option string If the option is included the parameter will be provisioned with the value specified If the option is not included the parameter will retain its default value or the value that was previously provisioned for said parameter Feature Advisements A compatibility issue was found with the new Nortel i2004 B option type and the older Phase 0 IP Phone 2004 Phase 1 IP Phone 2002 and Phase 1 IP Phone 2004 Even thought these older phones ignore the Nortel i2004 B option type the length of the DHCP frame causes problems for the older phones Since the list of all the parameters that can be provisioned via the Nortel i2004 B options is extensive the length of the DHCP frame can be quite large The older phones will only accept a DHCP message to a maximum of 590 bytes far short of 1 RFC 3942 states that DHCP site specific options 128 to 223 are hereby reclassified as publicly defined options The IP Phon
25. 120 Payload type ID Enable Nortel Automatic QoS ntqos y yes n no dscpovr y yes n no DSCP Precedence Override 1 Warning changing this parameter could impact the network connectivity and may require manual correction 2 Warning provisioning this parameter via TFTP HTTP or DHCP means that secure information is transferred in clear text Nortel Page 38 of 57 Appendix C Provisioning the IP Phone with an Info Block via TFTP or HTTP applies to the IP Phone 2007 1110 1120E 1140E 1150E 1210 1220 1230 The IP Phones can receive the Info Block inside one or more provisioning files that can be retrieved from a TFTP or HTTP server Multiple provisioning files are supported by the phone SYSTEM provisioning file provides provisioning information to all IP Phones that support the auto provisioning feature e g system prv ZONE provisioning file provides provisioning information to IP Phones that belong to a unique defined zone or group e g headqrtr prv TYPE provisioning file provides provisioning information to all the IP Phones of a particular model types i e 1140E prv DEVICE provisioning file provides provisioning information to a specific single device based on the device s MAC address i e 001365FEF4D4 prv The provisioning files contain the provisioning Info Block only The IP Phone continues to use the configuration file s for obtaining
26. 4 NTDU82 cannot load these releases Nortel Page 23 of 57 Call Server Compatibility and Requirements These firmware releases are compatible with the below Nortel Call Servers Note that the IP Phone 1200 series is only supported on Communication Server 1000 release 5 5 and greater SRG 50 release 3 0 BCM 50 release 3 0 BCM 450 release 1 0 and Communication Server 2100 CICM 10 1 MR2 Communications Server 1000 Call Server Release Notes Advisements CS 1000 6 0R Nortel recommends an upgrade to these firmware releases at the earliest IP Line 6 00 18 opportunity SS Linux App 6 00 018 CS 1000 5 5J Nortel recommends an upgrade to these firmware releases at the earliest IP Line 5 5 12 opportunity SS 5 5 12 CS 1000 5 00W Nortel recommends an upgrade to these firmware releases at the earliest IP Line 5 00 31 opportunity SS 5 00 31 The IP Phone 1200 series is not supported on this platform CS 1000 4 5 Nortel recommends an upgrade to these firmware releases at the earliest X21 4 50W opportunity IP Line 4 50 88 or later SS 4 50 88 or later The IP Phone 1200 series is not supported on this platform CS 1000 4 0 X21 4 00T IP Line 4 00 55 or later SS 4 00 55 or later Nortel recommends an upgrade to these firmware releases at the earliest opportunity For Phase II IP Phones the UFTP process direct from the CS 1000 is required to distribute firmware to the IP Phones For IP P
27. Mode and Phone Mode following character g graphical XAS mode Note that there is no explicit character to select text mode f full screen XAS mode Instead the lack of specifying graphical g implies the XAS s secure XAS mode mode is text h hidden Phone mode r reduced Phone mode Also note that there is no explicit character to select Full phone mode Instead the lack of specifying either hidden h or reduced r implies the phone is to be provisioned for Full phone mode Please be careful not to confuse Full Screen XAS mode f with Full phone mode unid Character string up to 32 Unique network identification characters Nortel Page 34 of 57 menulock f full lock Menu lock mode p partial lock u unlock vq y yes Enable 802 1Q for voice 1 n no vcp Value from 0 to 15 802 1Q control p bit for voice stream vmp Value from 0 to 15 802 1Q media p bit for voice stream vlanf y yes Enable VLAN filter on voice stream n no nis a auto negotiation Network port speed 1 10 10 Mbps 100 100 Mbps nid a auto negotiation Network port duplex 1 f full duplex h half duplex pc y yes Enable PC port n no pcs a auto negotiation PC port speed 10 10 Mbps 100 100 Mbps pcd a auto negotiation PC port duplex f full duplex h half duplex dq y yes Enable
28. NORTEL Product Bulletin Bulletin Number P 2009 0131 Global Date 30 Sep 2009 UNIStim Firmware Release 3 4 for IP Phones including 0604DCN for Phase II IP Phones 2001 2002 amp 2004 0621C6R for IP Phone 2007 0623C6T 0624C6T 0625C6T and 0627C6T for IP Phone 1110 1120E 1140E and 1150E respectively and 062ACE6T for IP Phone 1210 1220 and 1230 REVISION HISTORY Date Revision Summary of Changes 30 Sep 09 Original bulletin This is the original publication Introduction Nortel is pleased to announce the availability of UNIStim firmware release 3 4 for IP Phones UNIStim firmware release 3 4 makes available firmware version O604DCN for the Phase II IP Phone 2001 Phase II IP Phone 2002 and Phase II IP Phone 2004 UNIStim firmware release 3 4 also makes available firmware version 0621C6R for the IP Phone 2007 In addition UNIStim firmware release 3 4 makes available firmware version 0623C6T 0624C6T 0625C6T and 0627C6ET for the IP Phone 1110 IP Phone 1120E IP Phone 1140E and IP Phone 1150E respectively Finally UNIStim firmware release 3 4 makes available firmware version 062ACE6T for the IP Phone 1210 IP Phone 1220 and IP Phone 1230 Nortel recommends an upgrade to these releases of firmware for all applicable IP Phones and Call Servers at the earliest convenience These releases are being provided as a no charge update to all customers Nortel Page 1 of 57 UNIStim firmware release
29. Prior to UNIStim firmware release 3 4 though the only application type supported in the IP Phones was the application type of Voice This meant that the Layer 2 priority and DSCP value associated with voice were applied to both the media and the signaling channels Nortel Page 8 of 57 With UNIStim firmware release 3 4 the IP Phones now also support the application type of Voice Signaling By supporting both Voice and Voice Signaling application types a separate Layer 2 priority and DSCP value can be applied to the voice media path distinct from the voice signaling path This is beneficial in network topologies that require a separate policy for the voice signaling than the voice media Feature Limitation The neighboring network switch must be configured to send both Voice and Voice Signaling Network Policy TLV application types If the network switch sends only Voice application type the same Layer 2 priority and DSCP value will be applied to both the media and signaling packets consistent with the behavior prior to UNIStim firmware release 3 4 3 Incoming calls accepted during Zone Paging applies to the IP Phone 2007 1110 1120E 1140E and 1150E One of the applications delivered by the Nortel Application Gateway solution is zone paging Prior to UNIStim firmware release 3 4 when an incoming call was received while the phone was in paging mode but not actually involved in a page the screen
30. Server Only values S1 and S1S2 are supported at this time NodelD The Node ID can be any number from 0 9999 TN The same format is used for the Terminal Number as would be entered via the TN prompt on the phone s display during registration So two formats exist Large system TN LLL SS CC UU or LLL SS CC UU Small system TN CC UU or CC UU The TN must be in one of the formats shown above The numbers in the TN can be separated by spaces dashes or any combination thereof The numbers can either have leading zeros to fill the field size or not e g LLL can be 096 or just 96 Format errors resulting in no processing of the reg provisioning are silently discarded no error message is provided The reg item s must be at the end of the file s provisioning info data items No other provisioning info items should come after it them This is required to optimize the speed of the parsing The following is an example of a valid Node and TN provision string that could be included in any of the PRV files Set Auto Node and TN reg 00 1B BA F8 82 0D CS1K S1 123 096 1 22 01 reg 00 1B BA F8 82 0E CS1K S1 123 096 1 22 02 Nortel Page 42 of 57 Appendix E Provisioning the IP Phone with an Info Block via DHCP applies to the IP Phone 2001 2002 2004 2007 1110 1120E 1140E 1150E 1210 1220 1230 The new Nortel specific option type Nortel i2004 B that was introduced in UNIStim
31. Untagged packets and packets with a VLAN tag different from the Voice Nortel Page 14 of 57 VLAN ID will be prevented from reaching the phone This will protect the voice application from excessive traffic sent to the broadcast address or to the multicast addresses But please be aware if VLAN filtering is enabled on the phone one must ensure that voice packets are tagged with the appropriate VLAN ID as they exit the network switch else the packets will be dropped by the filter Change in behavior of entering an asterisk to manually provision the Provision parameter in the network configuration menu applies to the IP Phone 2007 1120E 1140E and 1150E In UNIStim firmware prior to release 3 2 the asterisk key could not be used to input the dot for defining an IP address in the Provision parameter in the network configuration menu Since the Provision parameter in the network configuration menu can accept both a URL as well as an IP address the entry is a text based field causing the asterisk key to be accepted as an actual asterisk But since this is different from other parameters that accept only an IP address where the asterisk key is used to represent the dot the inconsistent behavior of this field can be confusing Therefore with UNIStim firmware release 3 2 the typing of the asterisk key in the Provision parameter in the network configuration menu has slightly changed Now if the asterisk key is pre
32. above or if LLDP is enabled above if 0 LLDP MED 0 N 1 Y 0 The LLDP MED menu is only presented if LLDP is enabled above if 0 LLDP VLAN 0 N 1 Y 0 The LLDP VLAN menu is only presented if LLDP is enabled above if 0 DHCP 0 N 1 Y 0 The DHCP menu is only presented if DHCP is provisioned to Partial or Full above else if 1 VOICE VLAN ID VLANFILTER 0 N 1 Y 0 Ctrl pBits 0 7 8 Au 8 Media pBits 0 7 8 Au 8 PC Port 0 OFF 1 ON 1 This menu item and submenus are not available on the IP Phone 2001 if 1 Speed 0 A 1 10 2 100 0 if 1 or 2 Duplex 0 A 1 F 2 H 0 Data 802 1Q 0 N 1 Y 1 if 1 DATA VLAN 0 N 1 Y 0 if 1 DATA VLAN Cfg 0 A 1 M 0 This DATA VLAN Cfg menu item is only presented if LLDP is enabled above if 1 DATA VLAN ID Data pBits 0 7 8 Au 8 PCUntagAIllI 0 N 1 Y 0 Cached IP 0 N 1 Y 0 This Cached IP menu item is only presented if DHCP is provisioned to Yes above and Voice VLAN is not provisioned as Auto GARP Ignore 0 N 1 Y 0 PSK SRTP 0 N 1 Y 0 PayID 0 96 1 115 2 120 0 Nortel Page 56 of 57 Appendix K Restore to Factory Defaults The UNIStim firmware release 3 0 for IP Phones introduced the ability to restore an IP Phone to a factory default configuration This can be useful when redeploying an IP Phone from one location to another when starting to use an IP Phone with unknown history or to reset to a
33. ans is that if the IP Phone is running firmware prior to UNIStim firmware release 1 3 and if the link speed was manually provisioned to force the link to 10Mbit Full Duplex or 100MBit Full Duplex after upgrading the firmware to UNIStim firmware release 1 3 or greater including the current UNIStim firmware release 3 0 the link speed and duplex mode is reset to Auto representing Auto negotiation With the phone now configured for Auto negotiation a duplex mode mis match will occur if the other end of the link is still provisioned to force the link to 10Mbit Full Duplex or 100MBit Full Duplex But with UNIStim firmware release 3 1 for IP Phones the means to provision the network port speed and the network port duplex mode has been added to the Info Block see feature 3 Auto Provisioning Support for Network Port Soeed and Network Port Duplex Mode detailed earlier in this bulletin If a duplex mis match occurs as a result of the firmware upgrade the speed and duplex mode can forced by provisioning them via the Info Block This is possible because the auto negotiation will pick the correct speed but the wrong duplex mode Since the speed is correct but the duplex mode is wrong transmission can occur albeit of poor quality The duplex mismatch will impact the time taken for the phone to receive the Info Block but re transmission mechanisms built into the transmission protocols should allow the Info Block to eventually be received by the ph
34. ast Screen Brightness Screen Backlight Screen Dim Slideshow 2 Support for Voice Signaling Application in LLDP MED Network Policy TLV applies to the IP Phone 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 IEEE 802 1ab LLDP lets network devices transmit and receive advertisements to and from their network neighbors Details such as device configuration device capabilities and device identification can be advertised using this protocol LLDP devices advertise their information by sending Type Length Value TLV messages to their neighbors The TLVs supported in the IP phones include Basic Management TLV IEEE 802 1 Organizationally Specific TLV IEEE 802 3 Organizationally Specific TLV TIA Media Endpoint Discovery LLDP MED TLV The Telecommunications Industry Association TIA has developed an extension to LLDP for VoIP networks VolP related extensions to LLDP known as LLDP Media Endpoint Discovery LLDP MED enables media devices to transmit and receive media related information One of the LLDP MED TLV that is supported by the IP Phone is the Network Policy Discovery TLV The Network Policy Discovery TLV allows both network infrastructure and endpoints devices such as IP Phones to advertise VLAN identifiers and both the Layer 2 priority and DSCP value associated with a specific application type Support for the Network Policy Discovery TLV was first delivered in UNIStim firmware release 1 0
35. ciated telephony manager using UNIStim e Last automatic provisioned value e Factory default Automatic provisioning defines provisioning control for each parameter One can either manually or automatically provision each parameter Each provisioning parameter provides an attribute that specifies if the parameter was previously provisioned manually or automatically Nortel Page 46 of 57 If the provisioning parameter is AUTO the IP Phone can receive the value from automatic provisioning sources based on the precedence rule If one manually changes the parameter the attribute value is MANUAL If the attribute is MANUAL the provisioning information from automatic provisioning sources is ignored except for the standard DHCP parameters If one enables DHCP then the phone s IP address the subnet mask and the default gateway address which the IP Phone obtains from the DHCP server overwrites any manually configured value Provisioning information from a provisioning source with high priority will overwrite the provisioning information from a provisioning source with low priority Manual provisioning always has the highest priority If one configure stickiness and the current provisioning source does not provide the provisioning information for the particular parameter the last received provisioning value is used The default value of the stickiness attribute is AUTO The Phase II IP Phones IP Phone 2001 IP Phone 2002 and IP Phone 2004 d
36. code points for control messages mdiff Value from 0 to 255 Diffserv code points for media messages prov Character string up to 50 Provisioning server address or URL if the string is prefixed characters with http the phone will connect to a HTTP server otherwise the phone will connect to a TFTP server dns Character string up to 50 Primary DNS server URL characters dns2 Character string up to 50 Secondary DNS server URL characters ct Value from 0 to 15 for IP Contrast value Phone 1100 series Value from 7 to 39 for IP Phone 2007 br Value from 2 to 32 Brightness value Nortel Page 36 of 57 blt 5 seconds 1 minute 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours always on Backlight timer dim dimt sst yes no S lt O yJ ARK ANOO Off 5 seconds 1 minute 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours Off 1 minute 5 minutes 10 minutes 15 minutes 30 minutes 5 a K S N Sjo NS AR G NH G 1 hour lt j 2 hours As of UNIStim firmware release 3 4 the previously supported dim parameter is no longer supported since its functionality is superseded by the dimt parameter The phone will still accept the dim parameter to prevent errors when reading existing provisioning files but the parameter will be ignored in favor of the new dimt parameter Phone inactivity timer to dim the screen
37. d 26567 738 color set from the dial pad and press the OK softkey to enter the Local Tools menu When an incorrect password is entered the Local Tools menu is not opened To thwart password guessing only 3 incorrect password entries in a row are allowed After the 3 incorrect entry the password entry is ignored for 5 minutes During this period of time the password prompt is displayed and the entered digits accepted however the phone will not process the incoming digits The password prompt window simply closes and the behavior is identical to that of an incorrect password entry The user will assume the incorrect password has been entered and try again Thus even if the correct password is guessed during the 5 minute period it will be ignored This effectively reduces the guess entry rate to 3 guesses every 5 minutes Once the password has been entered access to the Local Tools menu remains active for 5 minutes During the 5 minutes the menu can be freely navigated exited and entered without being prompted again for the password When the 5 minutes expires the menu is closed The password must be reentered to access the Local Tools menu Nortel Page 51 of 57 Appendix IP Phone Configuration Menu on IP Phone 1110 IP Phone 1210 IP Phone 1220 and IP Phone 1230 The single line based configuration menu structure below presents the complete configuration menu now available on the IP Phone 1110 IP Phone 1210 IP Phone 1220 and
38. d closed cases Numerous quality improvements have been delivered and 6 customer cases have been closed in UNIStim 3 4 UNIStim firmware release 3 4 for IP Phones close the following cases Case Title Slight chance that the IP Phone 2004 may freeze when ending an IP Call 090708 75234 Recording IPCR call Problem with the IP Phone 2004 obtaining an IP address when 802 1Q is 090824 03336 enabled 090805 92397 Issue with Mouse Cursor on the IP Phone 2007 when backlight turns off 090713 78022 Issue with menu access when Lock Menu is enabled 090519 43214 SSH challenge prompt causes issue on IP Phone 1100 series 090728 87526 Concern with lowest ring tone setting on the IP Phone 1120E Nortel Page 22 of 57 IP Phone Compatibility UNIStim firmware release 3 4 for IP Phones is compatible with the following IP Phones PEC Description Firmware file NTDU90xxxxxx IP Phone 2001 0604DCN bin NTDU91 xxxxxx IP Phone 2002 0604DCN bin NTDU92xxxxxx IP Phone 2004 0604DCN bin NTDU96xxxxxx IP Phone 2007 0621C6R bin NTYSO2xxxxxx IP Phone 1110 0623C6T bin NTYS0O3xxxxxx IP Phone 1120E 0624C6T bin NTYSO5xxxxxx IP Phone 1140E 0625C6T bin NTYSO6xxxxxx IP Phone 1150E 0627C6T bin NTYS18xxxxxx IP Phone 1210 062AC6T bin NTYS19xxxxxx IP Phone 1220 062AC6T bin NTYS20xxxxxx IP Phone 1230 062AC6T bin IP Phone 2004 NTEXO0 Phase 1 IP Phone 2002 NTDU76 and Phase 1 IP Phone 200
39. e Once accepted the certificate will be saved on the phone and the prompt will never appear again Nortel Page 32 of 57 After the CA root certificate is installed a Device certificate must be installed Depending on the CA Server configuration the user may be prompted to enter a challenge password If no challenge password is required the installer must simply select the OK softkey Once the challenge password is entered or the OK softkey is pressed the phone will then request a device certificate and Waiting for Approval will be displayed on the phone s screen Depending on the CA Server configuration it may be necessary for the installer to manually approve the certificate request using the CA Server After the certificate is approved automatically or manually the Waiting for Approval prompt will be removed If for any reason the approval fails and while the phone is actually waiting for approval an Abort key will appear to allow the installer a chance to abort the process Once approved phone will be ready to use the device certificate For additional information on installing certificates into the IP phone please refer to the IP_ Phones Fundamentals document NTP NN43001 368 For the Microsoft CA Server MSCEP installation allows the option of configuring a challenge password If configured the user must access http www lt lt ca_url gt gt certsrv mscep mscep dll with a web browser to
40. e release 3 4 introduces additional communication command to the interface protocol used by Nortel Developer Partners to deliver server based applications on the graphical IP Phone 2007 1120E 1140E and 1150E This interface protocol provides the means for information exchange between server based applications and the IP Phone The protocol and the complete list of supported commands in documented in the IP Clients Graphical Application Server Development Guide This guide is available through the Nortel Developer Program For details on the program please see www Nortel com developer 6 OS Diagnostics support applies to the IP Phone 1110 1120E 1140E 1150E 1210 1220 and 1230 The UNIStim firmware release 3 4 introduces Operating System OS diagnostic capabilities to assist support personnel The OS diagnostics provides support personnel the capability to analyze the state of the OS around the time of a phone error This functionality is available to Nortel support personnel only Operating System OS diagnostic capabilities was delivered on the IP Phone 2007 in UNIStim firmware release 3 3 Nortel Page 10 of 57 Product Advisements The following is a list of advisements associated with UNIStim firmware release 3 4 Some advisements remain from previous releases of firmware whereas other advisements reflect new or changed behavior introduced with UNIStim firmware release 3 4 Advisements that are new to UNIStim fir
41. e supports 9 vender specific options in this range and will continue to do so for backward compatibility However as suggested in RFC3942 the use of these options should be discouraged to avoid potential future collisions Carriage returns have been added to the DHCP configuration string for readability only A true DHCP configuration string would contain no such carriage returns Nortel Page 44 of 57 the maximum DHCP message size of 1456 bytes In a mixed environment of phones that support Nortel i2004 B with Phase 0 and Phase1 phones one must either Ensure any option string that are defined are small enough that the DHCP message does not exceed 590 bytes or Service the Phase 0 and Phase 1 phones with a DHCP offer that excludes the Nortel i2004 B option Nortel Page 45 of 57 Appendix F IP Phone Provisioning Precedence Rule and Stickiness Control applies to the IP Phone 2007 1110 1120E 1140E 1150E 1210 1220 1230 The IP Phone 2007 IP Phone 1110 IP Phone 1120E IP Phone 1140E IP Phone 1150E IP Phone 1210 IP Phone 1220 and IP Phone 1230 can obtain provisioning information from multiple sources when the parameter source is defined as AUTO from the Auto Provisioning page The sources of automatic provisioning information include LLDP when the phone is connected to an 802 1ab enabled network switch DHCP Provisioning file transferred via TFTP or HTTP Call server and or associated telephony manager using UNIStim
42. ease 5 5 Nortel Page 19 of 57 0623C3G 0624C3G 0625C3G and 0627C3G for the IP Phone 1110 1120E 1140E and IP Phone 1150E respectively One way speech path behind NAT routers applies to IP Phone 2001 2002 2004 2007 1120E 1140E and 1150E A problem exists with some NAT routers that cause one way speech path This problem is addressed by the application of patch MPLR21030 on the Communication Server 1000 Release 4 5 and 4 0 The Communication Server 1000 patch is located in the Meridian PEP library at the www nortel com support web site Backlight Interaction with USB devices applies to IP Phone 2007 1120E 1140E and 1150E Some USB devices i e Mice or Keyboards send regular coordinate update messages to the phone even when the device is not being used This can cause the sleep mode for the backlight to not be properly invoked Certain USB mice do not work with IP Phone 2007 applies to IP Phone 2007 only It has been discovered that certain USB Mice do not work with the IP Phone 2007 If the mouse does not transit information in the Production Vendor and Manufacturing fields of the USB communication exchange the mouse will not be recognized by the IP Phone 2007 Note that failure to send the above mentioned information is in violation of the USB communication exchange standard Most leading brands of mice do send the required information Contrast adjustments Local amp TPS contrast adjustments are n
43. ell managed by the phone s Ethernet flow control mechanism Nortel Page 15 of 57 Incompatibility between older IP Phones and the Nortel i2004 B option string applies to Phase 0 IP Phone 2004 Phase 1 IP Phone 2002 and Phase 1 IP Phone 2004 only A compatibility issue was found with the new Nortel i2004 B option type and the older Phase 0 IP Phone 2004 NTEX00 Phase 1 IP Phone 2002 NTDU76 and Phase 1 IP Phone 2004 NTDU82 Even thought these older phones ignore the Nortel i2004 B option type the length of the DHCP frame causes problems for the older phones Since the list of all the parameters that can be provisioned via the Nortel i2004 B options is extensive the length of the DHCP frame can be quite large The older phones will only accept a DHCP message to a maximum of 590 bytes far short of the maximum DHCP message size of 1456 bytes Ina mixed environment of phones that support Nortel i2004 B with Phase 0 and Phase1 phones one must either Ensure any option string that are defined are small enough that the DHCP message does not exceed 590 bytes or Service the Phase 0 and Phase 1 phones with a DHCP offer that excludes the Nortel i2004 B option Receiving a LLDP MED Network Policy TLV from the network infrastructure will cause the phone to ignore DSCP from the Communication Server 1000 Element Manager and the Info Block applies to IP Phone 2001 2002 2004 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 Because of t
44. he firmware image for the IP Phone 1120E and IP Phone 1140E on the signaling server be upgraded minimally to UNIStim firmware release 3 1 Communication Server 1000 release 5 0 and greater will interpret denial of firmware downgrade responses from the new hardware phones However Communication Server 1000 prior to release 5 0 require patch MPLR23154 to interpret correctly the phones denial of firmware downgrade responses Failure to install the patch introduces the risk that the call server may continuously try and downgrade the firmware thereby denying service to the phone If TFTP firmware download is used and the TFTP server is not upgraded to UNIStim firmware release 3 1 or greater the TFTP server will continuously try and downgrade the firmware in the phone The new hardware phone will prevent the downgrade resulting in the phone being denied service Nortel Page 12 of 57 In a Communication Server 1000 environment containing SRG and SRG5O branch office systems the umsUpgradeAll Main Office system command should not to be executed when the branch office sites has the new hardware IP Phone 1120E or the new hardware IP Phone 1140E and the IP phone firmware at the Main Office precedes UNIStim firmware release 3 1 Two SRG atomic patches exist to allow the SRG and SRG50 platforms respectively to interpret denial of firmware downgrade responses from the new hardware phones Failure to install the patches introduces the risk that the call
45. he precedence order in auto provisioning mode i e the value has not been overridden manually if the IP Phone receives a LLDP MED Network Policy TLV from the network infrastructure the phone will provision its DSCP from the LLDP MED Network Policy TLV and not from the Call Server or Info Block When the phone receives a Network Policy TLV from the network infrastructure it sets its voice VLAN L2 Priority and DSCP to the value specified in the VLAN ID field L2 Priority field and DSCP Value field respectively Thus if the Network Policy TLV is received any QoS values also received from the Call Server i e Telephony Manager and or Element Manager or Info Block it will be ignored New Special Note As already mentioned in this bulletin the new feature DSCP provisioning precedence override introduced in UNIStim firmware release 3 3 provides a work around to this advisory Phones default for Auto VLAN changed to Enabled And Auto VLAN now supports a No VLAN option applies to IP Phone 2001 2002 2004 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 In firmware loads prior to UNIStim firmware release 2 2 for IP Phone 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 and in firmware loads prior to UNIStim firmware The Phase 0 IP Phone 2004 Phase 1 IP Phone 2002 and Phase 1 IP Phone 2004 are now End of Life EOL products Nortel Page 16 of 57 release 2 3 for Phase II IP Phone 2001 2002 and 2004 one had to man
46. hone 2007 1110 1120E and 1140E a TFTP Server is required to distribute firmware to the IP Phones The IP Phone 1150E and IP Phone 1200 series are not supported on this platform Nortel Page 24 of 57 Survivable Remote Gateway SRG Call Server Release Notes Advisements SRG 50 3 0 Nortel recommends an upgrade to these firmware releases at the earliest opportunity No SRG50 patches are required to support the Enhanced Firmware Download feature that allows the IP Phone firmware supported on the SRG50 to remain in synch with the Communication Server 1000 Main office In addition if the Main Communication Server 1000 is on release 4 5 or later no patch is necessary on the Communication Server 1000 to upgrade the IP Phone But if the Main Communication Server 1000 is on release 4 0 a Communication Server 1000 patch is required on the Main to allow the SRG50 to upgrade the IP Phone firmware The patch is MPLR21148 and is available from the Meridian PEP library at the www nortel com support web site The IP Phone 1150E is not supported on the SRG50 3 0 SRG 50 2 0 Nortel recommends an upgrade to these firmware releases at the earliest opportunity No SRG 50 patches are required to support the Enhanced Firmware Download feature that allows the IP Phone firmware supported on the SRG 50 to remain in synch with the Communication Server 1000 Main office In addition if the Main i
47. incoming digits The password prompt window simply closes and the behavior is identical to that of an incorrect password entry The user will assume the incorrect password has been entered and try again Thus even if the correct password is guessed during the 5 minute period it will be ignored This effectively reduces the guess entry rate to 3 guesses every 5 minutes Once the password has been entered access to the Local Tools menu remains active for 5 minutes During the 5 minutes the menu can be freely navigated exited and entered without being prompted again for the password When the 5 minutes expires the menu is closed The password must be reentered to access the Local Tools menu Nortel Page 49 of 57 Appendix H IP Phone Configuration Menu on the IP Phone 2007 The full screen based configuration menu structure below presents the complete configuration menu now available on the IP Phone 2007 EAP Mode Disable MD5 PEAP TLS ID 1 ID 2 Password Enable 802 1ab LLDP DHCP No Yes Set IP XXX XXX XXX XXX Net Mask xxx xxx XXX XXX Gateway XXX XXX XXX XXX DNS1 IP xxx xxx XXX XXX DNS2 IP xxx xxx XXX XXX CA Server Domain Name Hostname S1 IP XXX XXX XXX XXX Port S1 Action Retry S1 PK FFFFFFFFFFFFFFFF S2 IP XXX XXX XXX XXX Port S2 Action Retry S2 PK FFFFFFFFFFFFFFFF Ntwk Port Speed Auto 10BT 100BT Ntwk Port Duplex Auto Force Full Force Half Phone Mode Hidden Full Reduced XAS Mode
48. ll image files The following are examples of valid delete command lines DELETE_FILES 1 DELETE_FILES Y DELETE_FILES Yes DELETE_FILES y DELETE_FILES yES The DOWNLOAD_MODE and VERSION fields are still processes when using the DELETE FILES command If the IMAGES section contains both a valid DELETE_FILES command and FILENAME parameters the phone s currently stored image files are first deleted and then the new specifies images are downloaded Thus the existing images on the phone can be deleted and new images loaded all in one operation The following is an example of an IMAGES section that deletes all the image files of version 2 or less which are already on the phone and then loads new images and saves their version as value 2 IMAGES DOWNLOAD_MODE AUTO VERSION 2 DELETE_FILES yes FILENAME screensaver 0 png FILENAME screensaver 1 png FILENAME 2007pics screensaver4 jpg FILENAME 2007pics screensaver5 jpg FILENAME 2007pics screensaver6 jpg ScreenSaver Auto provison UNIStim firmware release 3 4 also introduces changes to the Info Block to allow the Screensaver options to be auto provisioned It doesn t matter what follows the Y y or 1 Only the first character is read Thus Yankee yes and 1andOnly would all be valid Nortel Page 6 of 57 A new Info Block parameter to allow the Slideshow timer to be auto provisioned
49. mply not possible to deliver with the traditional digital telephone With the Nortel Application Gateway IP Phone communication is truly transformed into a new feature rich communications experience For more information on the capabilities introduced with AG2000 please refer to the Product Bulletin P 2008 0005 Global The AG2000 does not support the IP Phone 1150E Nortel Secure Multimedia Controller SMC 1 0 These firmware releases continue to provide support to interwork with Nortel Secure Multimedia Controller SMC 2450 The SMC 2450 is a purpose built application firewall delivering an integrated inside threat security solution to protect Nortel s IP phones and multimedia communication servers The SMC 2450 creates a Secure Multimedia Zone around the converged infrastructure to protect against Denial of Service attacks and other security threats while pre configured policy settings simplify deployment and ensure the integrity and availability of the business critical converged multimedia infrastructure For more information on the capabilities introduced with Nortel SMC 2450 please refer to the SMC 2450 Product bulletin P 2006 0131 Global and the SMC 2450 Sales and Marketing bulletin SM 2006 0132 Global Nortel Page 29 of 57 IP Phone Firmware Upgrade Methods Communication Server Dependent Upgrading the firmware in a Communication Server 1000 environment The Phase II IP Phones 2001 2002 and 2004
50. mware release 3 4 or have changed since previous releases of UNIStim firmware are prefixed with NEW NEW A USB Hub cannot be used to simultaneously connect a mouse and a keyboard to the USB port of the IP Phone 2007 applies to the IP Phone 2007 only The USB port on the IP Phone 2007 will not support the connection of both a mouse anda keyboard connected via a USB hub The USB port on the IP Phone 2007 is restricted to supported either a USB mouse or a USB keyboard but not both simultaneously 2 step upgrade may be required to load UNIStim Firmware release 3 4 on the IP Phone 2007 applies to the IP Phone 2007 only Due to changes in the memory structure of the IP Phone 2007 a 2 step upgrade may be required to load UNIStim firmware release 3 4 onto the IP Phone 2007 if the upgrade is performed with TFTP If the IP Phone 2007 is currently running UNIStim firmware release 3 2 or greater then one will be able to upgrade using TFTP directly to UNIStim firmware release 3 4 But if the IP Phone 2007 is running any firmware prior to UNIStim firmware release 3 2 and the upgrade is performed with TFTP then the phone must first be upgraded to UNIStim firmware release 3 2 before subsequently upgrading to UNIStim firmware 3 4 The 2 step up upgrade is not required if the upgrade is performed from the call server using UFTP Minimum allowable firmware on the new IP Phone 1120E and new IP Phone 1140E with hardware changes applies to the new IP Ph
51. n appropriate phone by the phone recognizing its own MAC address within the list of Node and TN values The phone will accept the Node and TN information when contained in any of the existing PRV files including e Device file XXXXXXXXXXXX PRV e Zone file ZZZZZZZZ PRV e Type file TTTTT PRV e System file SYSTEM PRV If the phone s MAC address is found in more than one valid association across the different PRV files the association that the phone ultimately accepts will be the one in the highest priority file The precedence order of the PRV files from highest priority to lowest is device zone type then system as shown above A format has been defined which is similar to the existing auto provisioning info block items to provision the Node and TN values The new Node and TN provision string has the following format reg MACadar CallServerType ConnectServer NodelD TN Nortel Page 41 of 57 The items can be separated by spaces or commas or any combination of them The string is case insensitive so uppercase lowercase or mixed case is all acceptable MACaddr Delimiters in the MAC address can be dashes colons spaces or any combination thereof The following are examples of valid MAC address formats 00 13 65 FE F4 D4 00 13 65 FE F4 D4 00 13 65 FE F4 D4 001365FEF4D4 CallServerType Currently the implementation only supports the Communication Server 1000 thus the only supported CallServerType is CS1K Connect
52. n the firmware upgrade process for the SRG50 please refer to the Main Office Configuration Guide for SRG50 RIs 2 0 NTP 553 3001 207 Upgrading the firmware in a Business Communications Manager BCM environment Upgrading of the firmware is dependent upon a BCM system patch that includes the set firmware This is applicable to all BCM platforms BCM system patches will be delivered initially as atomic patches that are individually installable These patches will be rolled up into a monthly Smart Update which includes all atomic patch content since the previous Smart Update Nortel Page 30 of 57 Patches and Smart Updates are posted for partner access on the www nortel com support web site under Voice Multimedia amp Unified Communications then under the respective BCM platform Upgrading the firmware in a Communication Server 2100 CICM environment Depending on the MR level the IP Phone firmware will either be included in the installation files or will need to be transfer to the CICM Element Manager If the firmware is included in the installation files some manual administrator configuration will still be required If the firmware is not included in the installation file the administrator can transfer these firmware loads to the CICM Element Manager configure the terminal s Recommended and Minimum firmware levels and the Element Manager will propagate the firmware to the CICM The user will be prompted to upgrade their firmware at
53. ning the IP Phone with an Info Block can be accomplished via DHCP only UNIStim firmware release 2 3 for IP Phones introduced provisioning with an Info Block via DHCP for the Phase II IP Phones Firmware 0604DBP or greater for the Phase II IP Phone 2001 2002 and 2004 supports the new Nortel specific option type Nortel i2004 B which allows the Info Block to be sent via DHCP For more details on provisioning the IP Phone with an Info Block via DHCP please refer to Appendix E Nortel Page 40 of 57 Appendix D Auto Provisioning the IP Phone s Node and TN ina Communication Server 1000 Environment applies to the IP Phone 2007 1110 1120E 1140E 1150E 1210 1220 1230 The introduction of auto provisioning on the IP Phone 2007 the IP Phone 1100 series and the IP Phone 1200 series also provides a centralized method of provisioning the Node and TN fields for these IP Phones when they are connected on a Communication Server 1000 system Prior to the availability of UNIStim firmware release 3 0 for IP Phones if the Node and TN values in the phone were un initialized the only means to provision the Node and TN value was for the phone installer to manually enter these values at the phone when prompted to do so on the phone s display With the delivery of UNIStim firmware release 3 0 for IP Phones the phones will now accept a list of Node and TN values associated to particular MAC addresses The Node and TN value is assigned to a
54. ns Manager BCM Call Server Release Notes Advisements BCM 200 400 4 0 Upgrading of the set firmware is dependent upon a BCM system patch that includes the set firmware Although UNIStim firmware release 3 4 for IP Phones is GA quality at the time of this writing the extent of BCM support is being confirmed The IP Phone 1110 IP Phone 1150E and IP Phone 1200 series are not supported on BCM 200 400 BCM 50 3 0 Upgrading of the set firmware is dependent upon a BCM system patch that includes the set firmware Although UNIStim firmware release 3 4 for IP Phones is GA quality at the time of this writing the extent of BCM support is being confirmed The IP Phone 1150E is not supported on BCM 50 3 0 BCM450 1 0 Nortel Upgrading of the set firmware is dependent upon a BCM system patch that includes the set firmware Although UNIStim firmware release 3 4 for IP Phones is GA quality at the time of this writing the extent of BCM support is being confirmed The IP Phone 1150E is not supported on BCM 450 1 0 Page 27 of 57 Communication Server 2100 Centrex IP Client Manager CICM Call Server Release Notes Advisements CICM 10 1 MR2 Upgrading of the set firmware is dependent upon CICM performing regression test activities on UNI Stim firmware release 3 4 for IP Phones to fonccassiany verify their performance on this CICM product Although UNIStim firmware release 3 4 for IP Phones
55. ntered access to the Local Tools menu remains active for 5 minutes During the 5 minutes the menu can be freely navigated exited and entered without being prompted again for the password When the 5 minutes expires the menu is closed The password must be reentered to access the Local Tools menu Nortel Page 54 of 57 Appendix J IP Phone Configuration Menu on Phase II IP Phone 2001 Phase Il IP Phone 2002 and Phase II IP Phone 2004 The single line based configuration menu structure below presents the complete configuration menu now available on the Phase II IP Phone 2001 Phase II IP Phone 2002 and Phase II IP Phone 2004 EAP Enable 0 N 1 Y 0 if 1 DevicelD Password LLDP Enable 0 N 1 Y 0 DHCP 0 N 1 Y 1 if 0 SET IP XXX XXX XXX XXX NETMSK xxx xxx XXX XXX DEF GW xXXX XXX XXX XXX S1 IP XXX XXX XXX XXX S1 PORT S1 ACTION S1 RETRY COUNT S2 IP XXX XXX XXX XXX S2 PORT S2 ACTION S2 RETRY COUNT else if 1 DHCP 0 Full 1 Partial 1 if 1 S1 IP XXX XXX XXX XXX S1 PORT S1 ACTION S1 RETRY COUNT S2 IP XXX XXX XXX XXX S2 PORT S2 ACTION S2 RETRY COUNT Speed 0 A 1 10 2 100 0 if 1 or 2 Duplex 0 A 1 F 2 H 0 Cfg XAS 0 N 1 Y 1 if 1 XAS IP XXX XXX XXX XXX Nortel Page 55 of 57 Voice 802 1Q 0 N 1 Y 1 if 1 VOICE VLAN 0 N 1 Y 0 if 1 VLAN Cfg 0 Auto 1 Man 1 The VLAN Cfg menu is only presented if DHCP is provisioned to Partial or Full
56. o not support the precedence rule therefore the phones use the last value received Nortel Page 47 of 57 Appendix G IP Phone Configuration Menu on the IP Phone 1120E IP Phone 1140E and IP Phone 1150E The full screen based configuration menu structure below presents the complete configuration menu now available on the IP Phone 1120E IP Phone 1140E and IP Phone 1150E EAP Mode Disable MD5 PEAP TLS ID 1 ID 2 Password Enable 802 1ab LLDP DHCP No Yes Set IP XXX XXX XXX XXX Net Mask XXX XXX XXX XXX Gateway XXX XXX XXX XXX DNS1 IP xxx xxx XXX XXX DNS2 IP xxx xxx XXX XXX CA Server Domain Name Hostname S1 IP XXX XXX XXX XXX Port S1 Action Retry S1 PK FFFFFFFFFFFFFFFF S2 IP XXX XXX XXX XXX Port S2 Action Retry S2 PK FFFFFFFFFFFFFFFF Ntwk Port Speed Auto 10BT 100BT Ntwk Port Duplex Auto Force Full Force Half XAS Mode Text Mode Graphical Secure Graphical XAS IP XXX XXX XXX XXX XAS Port Enable Voice 802 1Q VoiceVLAN No VLAN Auto Enter VLAN ID The Auto option in the Voice VLAN menu is only available if DHCP is provisioned to Yes above or if LLDP is enabled above VLAN Filter Cirl Priority Bits Auto 0 1 2 3 4 5 6 7 Media Priority Bits Auto 0 1 2 3 4 5 6 7 Nortel Page 48 of 57 Enable Nortel Auto Qos DSCP Override This DSCP Override menu item is only presented if Enable 802 1ab LLDP is enabled above and Control DSCP
57. obtain a temporary password For the EJBCA CA Server the password if any defined for the End Entity for each phone must be entered Nortel Page 33 of 57 Appendix B IP Phone Info Block applies to the IP Phone 2001 2002 2004 2007 1110 1120E 1140E 1150E 1210 1220 1230 The list of all the parameters that can be provisioned via the Info Block is provided in the table below Note that not all parameters need be specified in the Info Block If the option is included the parameter will be provisioned with the value specified If the option is not included the parameter will retain its default value or the value that was previously provisioned for the parameter if the stickiness parameter is also set Parameter Value Description stip Value from 0 0 0 0 to Primary server IP address 255 255 255 255 p1 Value from 1 to 65535 Primary server port number al Value from 0 to 255 Primary server action code r1 Value from 0 to 255 Primary server retry count s2ip Value from 0 0 0 0 to Secondary server IP address 255 255 255 255 p2 Value from 1 to 65535 Secondary server port number a2 Value from 0 to 255 Secondary server action code r2 Value from 0 to 255 Secondary server retry count dhcp y yes Enable DHCP n no xip Value from 0 0 0 0 to XAS server IP address 255 255 255 255 xp Value from 0 to 65535 XAS server port number xa Character string up of the XAS server action code XAS
58. on the IP phone did not switch to telephony mode By not switching the end user could not see from where the call was originating since the Caller Line ID CLID was not presented With UNIStim firmware release 3 4 when the phone receives an incoming call while the phone is in paging mode but not actually involved in a page the phone switches to the telephony screen automatically allowing the end user to see the calling party and decide whether to answer the call It should be noted however that the phone will still not switch to the telephony screen if there is an incoming call while the set is actually involved in Priority Paging This is because Priority Paging actually has priority over regular phone calls 4 AG interface enhancement forwarding of cookie deletion event applies to the IP Phone 2001 2002 2004 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 Cookies are used on the IP phone to share information between the Nortel Application Gateway AG and the associated call server Prior to UNIStim firmware release 3 4 the AG was not informed if a cookie was deleted With UNIStim firmware release 3 4 if the call server deletes a cookie on the phone the phone now forwards this event to the associated AG so the Signaling Server and the AG remain synchronized Nortel Page 9 of 57 5 GXAS interface enhancement expanded Status Updates commands applies to the IP Phone 2007 1120E 1140E and 1150E UNIStim firmwar
59. one 1120E and 1140E Recent hardware changes in the IP Phone 1120E and IP Phone 1140E restrict the minimal allowable firmware version on these phones The new hardware phones will absolutely accept an upgrade to UNIStim firmware release 3 4 But the new hardware IP Phone 1120E and new hardware IP Phone 1140E will NOT accept a downgrade to any firmware version previous to UNIStim firmware release 3 1 0624C6J and 0625C6UJ respectively Nortel Page 11 of 57 The new hardware is introduced with the following specific PEC and hardware release numbers PEC Hardware Description Release NTYSO3ADE6 01 IP Phone 1120E Graphite with Icon Keycaps RoHS NTYSO3BDE6 01 IP Phone 1120E Graphite with English keycaps ROHS NTYSO3BDGS 01 IP Phone 1120E GSA RoHS NTYSO5ACE6 50 IP Phone 1140E Graphite with Icon Keycaps RoHS NTYSO5BCE6 50 IP Phone 1140E Graphite with English keycaps RoHS NTYSO5BCGS 01 IP Phone 1140E GSA RoHS The below Figure 1 provides an explanation of where to identify the PEC and Hardware Release Number on the white product label located on the back of the IP Phone CPC Code Serial Number INT00000000 oooooovon Manufacturing PEC Code 0000 0000 ss date yyyy mm dd and week M yyyyww 2D Barcode Hardware Release number MAC Address Figure 1 IP Phone Product Label If UFTP firmware download is used within the Communication Server 1000 environment Nortel recommends that t
60. one thus correcting the resetting of link speed and duplex mode to Auto Proportional spacing may not be optimal applies to IP Phone 2007 IP Phone 1110 1120E 1140E 1150E and 1210 The IP Phone 2007 IP Phone 1110 IP Phone 1120E IP Phone 1140E IP Phone 1150E and IP Phone 1210 support graphical fonts The supported fonts include hinting or intelligence to the font outline making the font more readable by preventing the letters in the font from becoming distorted and difficult to identify But in some rare instances the hinting may impact the proportional spacing resulting in characters appearing too close or too far apart Some models of Plantronics Bluetooth headset may unexpectedly become unpaired applies to IP Phone 1140E and 1150E An issue was uncovered with certain Plantronics Bluetooth headsets including the formerly validated Plantronics Voyager 510 510S in which the headset may unexpectedly become unpaired If the unpair occurs during an active call all audio will be lost to and from the headset In such a situation the call will remain active and the user is recommended to switch to handset or handsfree Due to the severity of this issue Nortel does not recommend the use of the Plantronics Voyager 510 510S headset For a complete list of wired and wireless headsets that Nortel has confirmed provide acceptable audio quality when used in conjunction with Nortel IP Nortel Page 18 of 57 Phones please
61. ot synchronized applies to IP Phone 1110 1120E 1140E and 1150E The IP Phone 1110 1120E 1140E and 1150E graphical display contrast control can be adjusted either locally on the phone or through the call server TPS control The Communication Server 1000 TPS does not yet synchronize its contrast setting with the local control This means if the local control is used exclusively then whenever the phone has a power cycle the TPS contrast setting is restored and the user may need to adjust contrast again The local contrast control on the IP Phone 1110 1120E 1140E and 1150E is accessed by a double press of the Services key and selecting 1 Preferences then 1 Display Settings in the menu The TPS contrast control is accessed with a single press of the Services key then selecting Telephone Options then Contrast Adjustment 7 The patch is not required on Communication Server 1000 Release 5 0 and greater Nortel Page 20 of 57 Volume adjustments are not persistent across phone resets applies to IP Phone 2001 2002 2004 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 Even though the speech volume and ringer volume is controlled by the IP phone the user selected preferences are stored by the Communication Server 1000 Prior to release 5 0 of the Communication Server 1000 the server did not save the user selected preferences across a phone reboot Thus if the phone rebooted for whatever reason
62. periods Minimal firmware required on the Algo 4900 USB ATA applies to IP Phone 1120E 1140E and 1150E The Algo 4900 USB ATA must have firmware version v1 00 32v or greater before connecting the adapter to the IP Phone A Windows based configuration tool to upgrade the ATA firmware version can be found at the Algo web site In Windows Server 2008 IAS has been replaced with Network Policy Server NPS Nortel Page 13 of 57 http www algosolutions com products usbAT A fw download html Also note that the Algo 4900 USB ATA is classified as a high power USB device and must be connected to the phone through a powered USB hub If it is connected to the phone directly it will cause the phone to shut off service to the USB port completely Constant humming sound may be heard in Nortel USB Adapter applies to the IP Phone 1120E 1140E and 1150E A constant humming noise is sometime heard through the Nortel USB Adapter headset when either the Nortel Enhanced USB Headset Adapter or the Nortel Mobile USB Headset Adapter is connected to the IP Phone 1120E 1140E and 1150E The humming noise is within the headset adapter can be corrected with upgrading the headset adapter firmware to version 2 00 98 or greater Nortel USB Headset Adapter firmware version 2 00 98 is available for download from the Software Download link under Support and Training on the Nortel website located at http support nortel com The firmware is available
63. s Communication Server 1000 release 4 5 or later no patch is necessary on the Communication Server 1000 to upgrade the IP Phone But if the Main is Communication Server 1000 release 4 0 a Communication Server 1000 patch is required on the Main to allow the SRG 50 to upgrade the IP Phone firmware The patch is MPLR21148 and is available from the Meridian PEP library at the www nortel com support web site The IP Phone 1110 IP Phone 1150E and IP Phone 1200 series are not supported on SRG 50 2 0 Nortel Page 25 of 57 SRG 200 400 1 5 Nortel recommends an upgrade to these firmware releases at the earliest opportunity No SRG patches are required to support the Enhanced Firmware Download feature that allows the IP Phone firmware supported on the SRG 200 400 1 5 to remain in synch with the Communication Server 1000 Main office In addition if the Main is Communication Server 1000 release 4 5 or later no patch is necessary on the Communication Server 1000 to upgrade the IP Phone But if the Main is Communication Server 1000 release 4 0 a CS1000 patch is required on the Main to allow the SRG 200 400 to upgrade the IP Phone firmware The patch is MPLR21148 and is available from the Meridian PEP library at the www nortel com support web site The IP Phone 1110 IP Phone 1150E and IP Phone 1200 series are not supported on SRG200 400 Rls1 5 Nortel Page 26 of 57 Business Communicatio
64. server may continuously try and downgrade the firmware thereby denying service to the phone For SRG 200 and SRG 400 release 1 5 the denial of firmware downgrade support is included in atomic patch BCM R400 294 SRG 4 8 1 0 and later For SRG50 release 3 0 the denial of firmware downgrade support is included in atomic patch BCM050 R300 SRG 194 1 and later This patch is not available for SRG50 release 2 0 For complete details on the minimal allowable firmware for the new hardware changes in the IP Phone 1120E and IP Phone 1140E please refer to product bulletin P 2009 0015 Global EAP MD5 and Microsoft Windows Server 2008 applies to IP Phone 2001 2002 2004 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 If access control is enabled on the IP Phone and MD5 is chosen as the EAP mode realize that EAP MD5 is not available by default in the Microsoft Windows Server 2008 NPS but can be turned on Please refer to Microsoft support for more details on enabling EAP MD5 In addition minimally Service Pack 2 is required on the Windows Server 2008 NPS to support the IP Phones using MD5 access control PC Port resets during firmware upgrade applies to IP Phone 2002 2004 and 2007 The PC port on the IP Phone 2002 2004 and 2007 temporarily resets during firmware upgrades and phone resets due to configuration changes As a result traffic to and from the network and a PC connected to the IP Phone s PC port will be disrupted during these
65. ssed twice relatively quickly it will input the dot Pressing the asterisk key once will still input the asterisk character consistent with previous behavior Throughput may be slow for large file transfers on conversions from GigE to 100Mbit applies to the IP Phone 1120E 1140E and 1150E In networks in which a PC is connected to the IP Phone s PC port and the PC s NIC speed is 100Mbit but the network speed is at GigE large file transfers to the PC can take quite a long time This is an issue with large file transfers only which due to the speed mismatch between the two phone ports can overflow the buffers in the phone resulting in retransmissions Although the IP Phones support Ethernet flow control 802 3x the support is only implemented on the phone s PC port not on the phone s network port Ethernet flow control is a mechanism were the IP Phone can request a brief pause from the transmitting Ethernet device if the IP Phone buffers are about to overflow Ethernet flow control cannot be implemented on the phone s network port since it impacts the phone s voice quality As a result in environments were the network is GigE but the PC NIC is only 100Mbit large file transfers from the network to the PC can take quite a long time On the other hand since Ethernet flow control is implemented on the phone s PC port in environments were the PC NIC is GigE but the network is only 100Mbits large file transfers should be w
66. the path needs to be pre pended to each filename The image files must be named screensaverN png or screensaverN jpg where N is a number from 0 to 9 inclusive Missing files are silently skipped A mixture of PNG and JPG files can be loaded but since the phone ignores the filename extension once the file is copied to the phone there can be only one file with each filename e PROTOCOL optional command The PROTOCOL command specifies the protocol used to download the image files The protocol can be either TFTP or Nortel Page 4 of 57 HTTP If provided the specified protocol will be used If this command is not present then the phone will use the same protocol that it used to obtain the i2007 cfg file e SERVER_IP xxx xxx xxx required commana IP Address in decimal format of the TFTP server Below is an example of an IMAGES section in an i2007 cfg file Note that in this example three of the image files are in a subdirectory named 2007pics while the others are in the same directory as the i2007 cfg file itself IMAGES DOWNLOAD_MODE FORCED VERSION 000001 FILENAME screensaver0 png FILENAME screensaverl png FILENAME screensaver2 png FILENAME screensaver3 png FILENAME 2007pics screensaver4 jpg FILENAME 2007pics screensaver5 jpg FILENAME 2007pics screensaver6 jpg FILENAME screensaver 7 png FILENAME screensaver8 jpg
67. tion can be in the file by itself or with the FW and FONTON sections The IMAGES section has six command lines e DOWNLOAD_MODE required command The DOWNLOAD_MODE can be either FORCED or AUTO If FORCED the VERSION command is ignored and the image files are always downloaded If AUTO the application looks at the VERSION and downloads the image files only if they are a newer version than what is currently stored on the phone e VERSION optional command if this command is not present version 0 is assumed The VERSION command specifies the version of the images being downloaded The version applies to all files listed in the IMAGES section When images are written to the phone s memory the value for the cfg file s VERSION field or 0 if VERSION is not in the file becomes the new stored version value against which any future comparisons are made Note that VERSION string s values of 1 01 and 000001 are all equivalent to decimal 1 e DELETE_FILES optional commana see Slideshow deletion section below for more details e FILENAME required command There can be up to ten FILENAME entries for the slideshow images one command for each image file to transfer each containing the filename of the image to be downloaded The slideshow images must be 240 W X 320 H pixel 24 bit PNG or JPG files Files can either be in the same folder as the i2007 cfg file or in a sub folder If they are in a subdirectory
68. ually provision whether the phone was to be installed in an 802 1Q VLAN environment or not The default configuration for the phone was assuming that the phone was not being deployed into an environment supporting a Voice VLAN The default source for VLAN assignment was no VLAN For the phones to be deployed into a voice VLAN environment the phone had to be manually provisioned with either a Voice VLAN ID or manually provisioned to accept and Auto VLAN assignment With UNIStim firmware commencing with release 2 2 and 2 3 and continuing with UNIStim firmware release 3 1 the default configuration for the phone now has Auto VLAN assignment via DHCP enabled But realizing that not all phones will be deployed in an 802 1Q VLAN environment the Auto VLAN assignment support has also been updated to support both an 802 1Q VLAN environment and an environment without 802 1Q VLANs With Auto VLAN enabled if VLAN information is provided within the DHCP option type VLAN A the phone will use the VLAN information to provision a voice VLAN However if no VLAN A option type is provided by DHCP the phone will assume that no VLAN is to be provisioned Although the default configuration for voice VLAN has changed the new default configuration will not be applied to field upgrades A limitation of the new functionality is that it could only apply to new phones being shipped from the factory with UNIStim firmware release 2 2 or greater The default config
69. uration of Auto will not be applied to field upgrades Upgrading firmware does not change any pre established values already in the phones But as mentioned above to allow phones already deployed in the field to change the source of their VLAN information with UNIStim firmware release 3 2 a new parameter called vvsource has been added to the Info Block to allow VLAN source to be auto provisioned Important Note While these changes provide greater flexibility the change might impact the deployment of new phones into the network Manually provisioned link speed and duplex mode restored to Auto after firmware upgrade applies to IP Phone 2001 2002 2004 2007 1120E 1140E and 1150E In UNIStim firmware release 1 3 for IP Phones including 0604DAX for Phase II Phones 0621C3N for IP Phone 2007 0623C3F 0624C3F 0625C3F and 0627C3F for IP Phone 1110 1120E 1140E and 1150E respectively Nortel introduced greater low level network control available through the phones configuration menus The greater control included allowing the link speed and the duplex mode on the IP phones to be provisioned independently for both the network port and the PC port Nortel Page 17 of 57 By delivering this greater network control the firmware unfortunately has to reset link speed and duplex mode back to Auto after an upgrade Regrettably preservation of the forced manual override could not be maintained during the upgrade What this me
70. utes 1 hour 2 hours and Always On The default timeout is 1 hour Slideshow The Slideshow feature is new to the IP Phone 2007 as of UNIStim firmware release 3 4 This feature allows users to download images onto the phone which are sequentially displayed A user can download up to ten images The Slideshow will cycle through a list of user supplied images stored in the phone s memory Images can be downloaded via the IP Phone s configuration file 2007 cfg Nortel Page 3 of 57 Once the slideshow starts the phone sequentially displays the slide show images from the phone s memory Each image is displayed for 10 seconds before the next image is loaded Once the last found image is displayed the phone will wrap around and start the sequence from the beginning again The slideshow will continue until the backlight timer turns off the screen s backlight If the Dim timer is enabled the slide show images continue to be visible although dimmed after the Dim mode starts If the Screensaver timer is set to a value other than Off but no images are stored in the phone s memory the Screensaver operation will be the same as if the Screensaver timer is Off Slideshow configuration The slideshow images are downloaded to the IP Phone 2007 via the IP Phone s configuration file i2007 cfg A new section called IMAGES must be added to the i2007 cfg file This section specifies the files to be copied The IMAGES sec
71. with Communication Server 1000 release 5 0 requires a patch applies to IP Phone 2001 2002 2004 2007 1110 1120E 1140E and 1150E In association with Communication Server 1000 release 5 0 UNIStim firmware since release 2 0 delivered media stream protection using SRTP UNIStim Keys USK However running SRTP using PreShared Keys PSK is still a valid option in the IP Phones But if one wishes to run SRTP PSK with Communication Server Release 5 0 patch MPLR24632 is required on the Communication Server 1000 The Communication Server 1000 patch is located in the Meridian PEP library at the www nortel com support web site Current release of SRTP PSK is not backward compatible with older version of SRTP PSK applies to IP Phone 2001 2002 2004 2007 1110 1120E 1140E and 1150E As stated above running SRTP using PreShared Keys PSK is still a valid option in the IP Phones But one important note when upgrading the IP Phones to the current releases of firmware is to realize that the current releases of SRTP PSK is not compatible with older versions of SRTP PSK The minimum firmware releases for which the current release of SRTP PSK is backward compatible is UNIStim firmware release 1 3 for IP Phones including firmware version 0604DAX for the Phase II IP Phone 2001 Phase II IP Phone 2002 and Phase II IP Phone 2004 firmware version 0621C3N for the IP Phone 2007 and firmware The patch is not required on Communication Server 1000 Rel

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