Avaya Telephone Feature User Guide
Contents
1. answer DN or handsfree buttons Moving line buttons WLAN handsets only Mute A not avail or set based Name and number block Page A cannot receive pages Change the position of Lines assigned to the handset Line menu 1 Press FEATURE 82 2 Press the Line key 3 Press the key corresponding to the Line menu item that you want to move 4 Press the Line key 5 Press the key corresponding to the Line menu position where you want the line to move Line buttons cannot be exchanged with intercom answer DN or Handsfree buttons Handsfree mute or Mute button Press this button when you do not want the caller to hear anything from your side of a handsfree call The display light beside the button blinks when the call is muted The mute button on the T series and i series telephones mutes all types of calls Page announcement note A call retrieved from hold after a page announcement does not necessarily remain muted FEATURE 819 Block the outgoing name and or number for a specific call FEATURE 60 and code 1 to 3 and zone 0 to 6 Make a page announcement through either the internal code 1 or external code 2 speakers or both code 3 Zone 0 pages all zones Page announcements are programmed to timeout after a pre selected amount of time which is set by your System Administrator Internal page FEATURE 61 and zone 0 to 6 Make a page announcement to all or to a specific group2. 74 Put a call on hold so that it can be picked up from any telephone in your system The display shows a three digit retrieval code To retrieve a parked call press an intercom button and dial the retrieval code A Lift the handset go off hook and dial the retrieval code FEATURE 76 and the telephone number Answer any ringing telephone FEATURE 75 Answer a call that is ringing at another telephone in your pickup group The external call that has been ringing longest is answered first FEATURE 801 Answer the next call If more than one call is waiting priority is given to incoming external calls over callback camped or transferred calls FEATURE 82 and the extension number of the receiving telephone Re route a call to another telephone even if all its lines are busy FEATURE 68 plus COS password Change the dialing filters on a line or telephone or gain external access to your system Dialing filters determine which numbers you can dial The COS password is provided by your System Administrator to change your class of service Conference N Step 5 not required FEATURE 3 Establish a conference call between yourself and two other parties Make or answer the first call Put the first call on hold Make or answer the second call After the second call is connected press FEATURE 3 Press the line or intercom button of the first held call Press RLS to end the conference call O
3. O1 POD To remove yourself from a conference permanently unsupervised conference Press FEATURE 70 The other two callers remain connected Some external lines may not support this feature To put a conference on hold Press HOLD The other two callers can still talk to each other To split a conference Press the line or intercom button of one caller to consult privately while the other caller is on hold To re establish the conference Press FEATURE 3 To disconnect one party 1 Press the line or intercom button for the caller you want to disconnect 2 Press RLS 3 Press the line or intercom button for the remaining caller to resume your conversation To independently hold two calls 1 Press the line or intercom button of the first caller 2 Press HOLD The second caller is automatically put on hold To re establish the conference 1 Retrieve one call from hold 2 Press FEATURE 3 3 Retrieve the second call from hold Page 5 Contrast adjustment A set based Dialing modes A set based Do Not Disturb Group Listening A not avail Page 6 To send Hookswitch or DTMF during a conference call Either system telephone engaged in a three way conference call over a Network CLID or DS trunk can issue a hookswitch or DTMF dialing request without leaving the conference if the feature is enabled Note This feature is not available for 20xx IP telephones or Symbol NetVision
4. during Hot desking Setting up hot desking 1 Ensure both telephones are on hook 2 On your telephone xxx enter Hot desking 3 Press Admin The first time you do this the display reads Creating password The next time you enter hot desking the display reads Enter password 4 Use the dial pad to enter a password Note Use the Back key to erase entries 5 Press OK The first time you do this the display reads Confirm password Continue with step 5 The next time you enter hot desking the display reads either Disallow hot desking or Allow hot desking skip to step 7 6 Use the dial pad to enter the same password you entered in step 3 7 Press OK to save the password The display reads Disallow hot desking 8 If you want to allow disallow hot desking press CHANGE to select the function you require 9 Press Quit to exit IP telephone features for 20XX telephones Hot desking activating Hot desking cancelling Hot desking reset password Time zone adjust Page 17 To activate hot desking On the telephone to which you are diverting your calls yyy 1 Enter Hot desking 2 Press Divert 3 Atthe DN prompt enter the DN of your telephone xxx 4 Press OK The display reads Enter lt gt PW 5 Enter the password for your telephone xxx 6 Press OK De activating hot desking Hot desking can be cancelled from either IP telephone Ensure that the telephone is on hook before cancell
5. telephone number you want to program up to 24 digits 5 Press HOLD 6 Record the code and number you have just programmed Note You cannot program personal speed dial numbers while someone else is programming your system FEATURE 806 Cancel FEATURE 806 Change the first line of the display to the current time and date A Automatic change for Daylight Savings Time is not supported FEATURE 521 to FEATURE 536 programmed to buttons with indicators or as non appearance assignments Refer to the SWCA user card for detailed instructions about parking and retrieving SWCA associated calls FEATURE 520 Find first available SWCA assignment on this telephone or repark call on a previously assigned SWCA assignment FEATURE 537 Find the oldest parked SWCA call on SWCA assignments for this telephone FEATURE 538 Find the newest parked SWCA call on SWCA assign ments for this telephone Time Transfer Trunk answer Voice call A ringing call Voice call deny A not avail Wait for dial tone FEATURE 803 Briefly display the time and date while you are on a call FEATURE 70 Send a call to another telephone within your system or to an external telephone You may not be able to transfer a call on an external line to an external telephone depending on the capabilities of the lines Make or answer a call 1 Press FEATURE 70 2 Call the person you want to transfer the call to 3 Stay on t
6. RTEL NETWORKS Business Communications Manager Telephone Feature User Guide 2004 Nortel Networks N0008599 O1 March 8 2005 Telephone button icons Use this guide as a quick reference for accessing the features of your telephone Your system administrator will inform you if any of these features are not available for your telephone The Digital phones Feature button is a small globe icon Other telephones have different icons or they display Feature above a display key when feature selection is available This book uses FEATURE to indicate pressing the Feature key before entering a feature code The table below shows which buttons to use on the different types of Nortel Networks telephones to use the features Refer to each user card for specific details about each type of telephone Button Digital phones Function Digital Mobility phones Legaey telephones IE telephones Feature Feature Fx Display key Hold Le Hold gt wa rer Ld Release On Offhook CRis m Telephones with line buttons Press the active line button or Intercom key and lift handset Answer call Telephones with no buttons Lift handset In this guide This guide uses the following labels to indicate each type of configuration button FEATURE indicates pressing the Feature key HOLD indicates pressing the Hold key or equivalent e RLS i
7. handsets To hear DTMF tones on both telephones during dial activate Long Tones FEATURE 808 To conference in someone through the trunk use Link FEATURE 71 FEATURE 7 plus a number from 1 to 9 to adjust the display contrast Press HOLD to set your choice FEATURE 82 Choose one of three methods of dialing 1 Press FEATURE 82 2 Press to select the mode 3 Press HOLD to store the mode Standard Dial Select a line then dial the number Standard Dial is always available even when another dialing mode is selected Automatic Dial Dial the number without choosing a line button first Your prime line is automatically selected for the call Pre Dial Dial the number then press a line button to place the call Edit the number by pressing the volume bar before placing the call FEATURE 85 Cancel FEATURE 85 When you are not on a call prevent all incoming calls except priority calls from ringing at your telephone When you are on a call block an incoming priority call FEATURE 802 Cancel FEATURE 802 Use both the handset and speaker while you are on a call To avoid elec tronic feedback keep the handset away from the speaker during the call and press RLS to hang up Note Most of the portable handsets do not have speakers so cannot use this feature Handsfree A not avail Hold Hold Exclusive Hold Auto Language choice Last Number Redial Line pools no i
8. he line if you wish to speak to the person first 4 Press RLS to complete the transfer If an external call is transferred to a busy internal or network extension or is not answered after a few rings the call automatically rings you back FEATURE 800 Answer an external call that is ringing on a line that has been placed into a Ringing Service schedule from any telephone in your system This feature does not work for a private line FEATURE 66 Make a voice announcement or begin a conversation through the speaker of another telephone without first making the other telephone ring FEATURE 88 Cancel FEATURE 88 Prevent your telephone from receiving voice calls Do Not Disturb FEATURE 85 also prevents your telephone from receiving voice calls FEATURE 804 Program in an external autodial number to cause the system to wait to receive dial tone from another system before proceeding with the dialing sequence Page 13 Call Display Services Autobumping Call information Call log view cannot scroll through the menu Call log erase entry Call log return call Call log options The following features are available only if you subscribe to Call Display services from your local telephone company FEATURE 815 Cancel FEATURE 815 Have the system automatically delete the oldest log item from a full Call Log so that a new log item can be stored FEATURE 811 Display the name
9. he line while you are using it The privacy setting is re established once you end your call or when you enter the Privacy feature code again FEATURE 2 Cancel FEATURE 2 Monitor a busy or unanswered telephone or a busy line pool within your system Ring Again signals you to call back when the telephone or line pool becomes available Ring type A set based Ring volume A set based Run stop Saved number redial Service schedules Ringing services Restriction services Routing services FEATURE 6 Select a distinctive ring to help differentiate between your telephone and others nearby 1 Press FEATURE 6 2 Enter the ring type number 1 to 4 3 Press HOLD FEATURE 80 Make your telephone ring so that you can adjust the volume You can also adjust the volume any time your telephone rings FEATURE 9 Store more than one autodial number or external carrier feature code on one memory button by inserting a break point between numbers or codes The first press of the button dials the first number or code the next press dials the next number or code You can program up to four numbers or codes separated by break points FEATURE 67 Save a number to redial later Enter the code while you are on a call that you have dialed to save the number Enter the code when you are notona call to redial the saved number FEATURE 870 Display the modes that have been turned on at a designated cont
10. ing hot desking There may be up to a 10 second delay after the call ends before the system will allow you to cancel hot desking This period can vary depending on the call type On the active telephone yyy 1 Enter the Hot desking feature The display reads Cancel hot desking 2 Press Yes to cancel hot desking The telephone displays of both sets return to normal To cancel hot desking on the diverted telephone xxx press CANCEL Automatic cancellation occurs if the UTPS service from the system is terminated or if either telephone re boots or is unplugged or is hot desked by a third telephone If you forget your hot desking password ask your system administrator to reset the password for your telephone This will allow you to access hot desking on your telephone and enter a new password Use this feature to reset the time on an IP telephone that is located in a different time zone from the system to which it is registered FEATURE 510 Page 18
11. l Log ETSI feature MCID ETSI feature FEATURE 897 must be entered 30 seconds after the caller hangs up and before you hang up Record caller information for last external call at the central office that assigned the line This feature only works if the incoming calls were received over ETSI ISDN lines and the feature is activated in programming Check with your system administrator Page 15 IP telephone features for 20XX telephones Feature menus cannot scroll through menu Hot desking setting up Page 16 FEATURE 900 or services key access Feature menu Activate a display menu of feature options 1 Press Page move forward and Page move back to scroll through the list You can also use the up and down navigation keys on the telephone 2 When the feature you want is highlighted press Select From this point the feature works in the same manner as it does when invoked from the keypad or through the memory buttons Note The available features on this menu are configured by your system administrator FEATURE 999 or services key to access Feature menu You can divert your Nortel IP telephone configuration to another Nortel IP telephone registered on the same system using the Hot Desking feature For instance this feature can be used if you are temporarily working at another site but you want to retain your telephone set up Note The headset mode does not get transferred
12. ndicates pressing the Release key or equivalent The following symbols are used to indicate different types of phones Within the text they indicate features that are not supported or which require different actions than the standard digital phones 7000 and 7100 Digital phones and the 2001 IP telephone Digital Mobility phones WLAN IP phones See the handset user cards for descriptions of handset button icons and user menus for the Digital Mobility and WLAN IP phones Note Your telephone may not have access to all the features listed in this guide This may be because your telephone does not support the feature or because the feature has not been enabled at your telephone Your system administrator can provide details Page 3 Telephone features Background Music A not avail Button Inquiry A shows DN Call Duration Timer Call Forward Call park Call Pickup directed Call Pickup group Call Queuing Camp on Class of service password Page 4 FEATURE 86 Cancel FEATURE 86 Listen to music provided by an external source or an IP source connected to the system through your telephone speaker when you are not on a call FEATURE 0 Check what is programmed on any button Use when labeling buttons FEATURE 77 Briefly display the approximate length of your current or most recent call FEATURE 4 Cancel FEATURE 4 Send your calls to another telephone in your system FEATURE
13. nes for making calls 1 Press FEATURE 64 or an intercom button 2 Enter a line pool access code See your System Administrator for a list Page 7 Line redirection A not avail Link Long tones Messages Moving line buttons A not avail Page 8 FEATURE 84 Cancel FEATURE 84 Send calls arriving on an external line to another telephone outside your system Some external lines may not support this feature See your System Administrator FEATURE 71 Generate a Link signal to access a PBX or other host exchange FEATURE 808 Generate a tone for as long as you hold down a button This is used to communicate with devices like fax or answering machines Long tones are in effect only for your current call A static three second tone per button press FEATURE 1 Cancel FEATURE 1 Send a message to another telephone within your system To view and reply to your messages 1 Press FEATURE 65 2 Press and to view your message list 3 Press 0 to call the person who left you the message To erase a message Press HOLD while viewing a message FEATURE 81 Change the position of your line or hunt group buttons 1 Press FEATURE 81 2 Press the line button that you want to move 3 Press the button that you want to move the line to 4 Press RLS The two buttons are exchanged 5 Update the button label strip on your telephone Line buttons cannot be exchanged with intercom
14. ntercom buttons A hook key intercom button press Handsfree mute or Handsfree button Press the key to transfer a call from the handset headset to the telephone speaker If you picked up the handset return it to the cradle Note Handsfree speaker volume returns to the default volume set at the telephone at the end of each call Press HOLD Temporarily suspend a call To retrieve a held call press the line button for the held call A Press HOLD to toggle between two calls FEATURE 79 or FEATURE HOLD Temporarily suspend a call and prevent other telephones from picking it up FEATURE 73 Cancel FEATURE 73 Set your telephone to automatically put a call on Hold when you pick up a second call or stop your telephone from doing so Default is Yes feature is on Note Telephones which have system wide call appearance buttons SWCA must have this feature active set to Yes FEATURE 501 Select Primary Language for the telephone display FEATURE 502 Select Alternate Language for the telephone display FEATURE 503 Select Alternate Language 2 for the telephone display FEATURE 504 Select Alternate Language 3 for the telephone display A This feature sets only the system based prompts for these telephones Use the handset menu to set the set based prompts FEATURE 5 Automatically redial the last external telephone number that you dialed FEATURE 64 With a line pool telephones can share several li
15. number or line name of a ringing or held call Press to move through the information displays FEATURE 812 Call Log displays use the following special characters e underline identifies a new item e handset icon identifies answered calls e globe icon identifies long distance calls forward slash identifies that the information has been shortened To view your Call Log 1 Press FEATURE 812 2 Press to view old items Press to view new items Press 0 to return to the last viewed item 3 Press and to move through your items 4 Press the volume bar to view more information on an item To erase a Call Log entry 1 Press HOLD while viewing an item WLAN handsets Use the TRIM soft key to delete each digit To return a call from your Call Log 1 Display the desired number on your telephone 2 Edit the number if required You can add numbers for long distance dialing or line pool access or remove numbers using the volume bar 3 Press a line button 4 Lift the handset FEATURE 84 Select the type of calls that will automatically be stored in your Call Log Press to see the next setting Press HOLD to select the displayed setting Page 14 Call Display Services Call log password Logit FEATURE 85 Program a four digit password for your Call Log To remove a forgotten password see your System Administrator FEATURE 813 Store caller information for your current call in your Cal
16. of telephones through the telephone speakers Zone 0 pages all zones External page FEATURE 62 Make a page announcement through an external loudspeaker system Page 9 Pause Priority call ringing call X incoming blocked Privacy Ring again Page 10 Internal and external page FEATURE 63 and zone 0 to 6 Make a page announcement through both your telephone speakers and an external loudspeaker system Zone 0 pages all zones Incoming page during active call The system can be set to either e Put an active call on hold and broadcast the incoming page e Archive the page until you hang up from the call This feature is set by your system administrator Note Business Series Terminals a call on mute when the page comes in will not remain muted when it is released from hold after the page FEATURE 78 Program in an external autodial sequence to insert a 1 5 second delay For pulse dialing also inserts a 1 5 second delay FEATURE 69 Interrupt a person who is on a call A person on another call can press FEATURE 85 Do Not Disturb to block priority calls FEATURE 83 Change the privacy setting for an external line If a line normally has privacy this permits another telephone that shares the line to join your call by selecting the line while you are using it If a line normally has privacy disabled this prevents another telephone that shares the line from joining your call by selecting t
17. rol set FEATURE 871 Cancel FEATURE 871 Turn on one of six schedules for alternative ringing call answering arrangements from a designated control telephone FEATURE 872 Cancel FEATURE 872 Turn on one of six services for restrictions on particular lines or telephones from a designated control telephone You will be required to enter a password FEATURE 873 Cancel FEATURE 873 Turn on one of six services for routing on particular lines or telephones from a designated control telephone You will be required to enter a password Page 11 Speed dial using Speed dial programming Static time and date SWCA keys Page 12 FEATURE 0 Dial an external telephone number using a two or three digit code There are two types of speed dial codes system 01 70 or 001 to 255 and personal 71 to 94 System speed dial codes can be used from any display telephone in the system They are assigned by your System Administrator Personal speed dial codes are used exclusively at your telephone To make a call using a speed dial code 1 Press FEATURE 0 2 Enter the two or three digit code for the number To program personal speed dial numbers 1 Press FEATURE 4 2 Enter a two digit code from 71 to 94 3 Specify the external line by pressing a line button a line pool button or the intercom button If you do not specify the external line the system automatically chooses a line for the call 4 Dial the
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