Avaya SIP Software Release 4.3 Service Pack 1 for 1100/1200 Series Notice
Contents
1. AV40050 105 Avaya 1140E IP Deskphone with SIP Software User Guide e AV40050 111 Avaya 1200 Series IP Deskphones with SIP Software User Guide License Agreements W3C r SOFTWARE NOTICE AND LICENSE Copyright c 1994 2002 World Wide Web Consortium Massachusetts Institute of Technology Institut National de Recherche en Informatique et en Automatique Keio University All Rights Reserved http www ws org Consortium Legal This W3C work including software documents or other related items is being provided by the copyright holders under the following license By obtaining using and or copying this work you the licensee agree that you have read understood and will comply with the following terms and conditions Copyright Avaya 2011 All rights reserved Page 5 of 8 Avaya SIP Software Release 4 3 Service Pack 1 Readme Document Permission to use copy modify and distribute this software and its documentation with or without modification for any purpose and without fee or royalty is hereby granted provided that you include the following on ALL copies of the software and documentation or portions thereof including modifications that you make The full text of this NOTICE in a location viewable to users of the redistributed or derivative work Any pre existing intellectual property disclaimers notices or terms and conditions If none exist a short notice of the following form hypertext is preferred text is permitted shoul2. of 8 Avaya SIP Software Release 4 3 Service Pack 1 Readme Document portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya web site at http support avaya com ThirdPartyLicense Trademarks Avaya Avaya Aura Communications Manager and the Avaya logo are registered trademarks and or service marks of Avaya Inc in the U S and certain other jurisdictions All other trademarks are the property of their respective owners Copyright Avaya 2011 All rights reserved Page 8 of 8
3. 100Mbit but the network speed is at GigE large file transfers to the PC can take quite a long time This is an issue with large file transfers only Due to the speed mismatch between the phone s two ports the buffers in the phone can overflow resulting in retransmissions Although the IP Deskphones support Ethernet flow control 802 3x the support is only implemented on the phone s PC port not on the phone s network port Ethernet flow control is a mechanism were the IP Deskphone can request a brief pause from the transmitting Ethernet device if the IP Deskphone buffers are about to overflow Ethernet flow control cannot be implemented on the phone s network port since it impacts the phone s voice quality As a result in environments were the network is GigE but the PC NIC is only 100Mbit large file transfers from the network to the PC can take quite a long time On the other hand since Ethernet flow control is implemented on the phone s PC port in environments were the PC NIC is GigE but the network is only 100Mbits large file transfers should be well managed by the phone s Ethernet flow control mechanism Some models of Plantronics Bluetooth headset may unexpectedly become unpaired applies to the 1140E and 1165E IP Deskphones An issue was uncovered with certain Plantronics Bluetooth headsets including the formerly validated Plantronics Voyager 510 510S in which the headset may unexpectedly become unpaired If the unpa
4. Avaya SIP Software Release 4 3 Service Pack 1 Readme Document AVAYA SIP Software Release 4 3 Service Pack 1 for 1100 1200 Series IP Deskphones Read me Document Avaya is pleased to announce the availability of SIP Software Release 4 3 Service Pack 1 for 1100 and 1200 Series IP Deskphones SIP Software Release 4 3 Service Pack 1 SIP R4 3 SP1 provides User Experience and quality improvements particularly for better interworking with IP Office and some language translation improvements SIP R4 3 SP1 is available in the following software versions for the following IP Deskphones SIP Software Release 4 3 SP1 Hardware Model Software 1120E IP Deskphone 04 03 12 00 1140E IP Deskphone 04 03 12 00 1165E IP Deskphone 04 03 12 00 1220 IP Deskphone 04 03 12 00 1230 IP Deskphone 04 03 12 00 In addition new language files version 4 2 7 are also available on the Avaya Support portal and include some translation improvements Language files are used for localization of IP Deskphones and need to be updated separate from the SIP Software upgrade The Language files are downloaded to the IP Deskphone via the Provisioning file Up to five language files can be downloaded to the IP Deskphones More details can be found in NN43170 600 SIP Software for Avaya 1100 Series IP Deskphones Administration Guide After a language file is downloaded to the IP Deskphone the end user can change the language that is displayed on the IP D
5. E6 N0132704 IP Phone 1140E Graphite w Icon Keys w o PS RoHS NTYSO5BC N0132703 IP Phone 1140E Graphite w Eng Keys w o PS NTYSO5BCE6 N0132705 IP Phone 1140E Graphite w Eng Keys w o PS RoHS NTYSO5BCGSE6 N0132706 IP Phone 1140E Graphite w Eng Keys w o PS GSA NTYSO5CAE6 N0142353 IP Phone 1140E SIP Graphite w Icon Keys w o PS RoHS NTYSO5DAE6 N0142354 IP Phone 1140E SIP Graphite w Eng Keys w o PS RoHS 1120E and 1140E IP Deskphones with PEC codes later than those in the table above will not show this behavior That is 1120E with PEC Codes with D in them NTYSO3ADE6 NTYSO3BDE6 or higher where this character in the PEC Code is D E F or beyond will not show this behavior Similarly 1140E PEC Codes NTYSO5AEE6 NTYSO5BEE6 NTYSO5BEGS or above will not show this issue The Figure below provides an explanation of where to identify the PEC and Hardware Release Number on the white product label located on the back of the IP Deskphone Copyright Avaya 2011 All rights reserved Page 3 of 8 Avaya SIP Software Release 4 3 Service Pack 1 Readme Document CPC Code a Manufacturing date yyyy mmidd and week M yyyyww 2D Barcode Hardware Release number Serial Number ___ a PEC Code imamna g Mes MAC Address The following Product Advisements are related to known product behavior related to network conditions hardware and accessories IP Deskphone s perform
6. ance will be diminished during broadcast storms applies to all the IP Deskphones By default network traffic to the IP Deskphone will be accepted based on the packet s destination MAC address The phone will therefore accept in addition to all unicast packets sent to the phones MAC address all broadcast and multicast packets as well If the network environment results in a high amount of broadcast or multicast traffic the IP Deskphone s performance may be impacted If Voice 802 1Q is enabled on the phone the phone can then be provisioned to filter some or all of the broadcast or multicast traffic If VLAN Filter is enabled packets will be accepted by the phone based on the packet s destination MAC address as well as the packet s VLAN tag Untagged packets and packets with a VLAN tag different from the Voice VLAN ID will be prevented from reaching the phone This will protect the voice application from excessive traffic sent to the broadcast address or to the multicast addresses But please be aware if VLAN filtering is enabled on the phone one must ensure that voice packets are tagged with the appropriate VLAN ID as they exit the network switch or else the packets will be dropped by the filter Throughput may be slow for large file transfers on conversions from GigE to 100Mbit applies to the 1120E 1140E and 1165E IP Deskphones In networks in which a PC is connected to the IP Deskphone s PC port and the PC s NIC speed is
7. anual TFTP download from BootC must be performed The Manual TFTP Download from BootC Procedure is documented in the IP Phones Fundamentals NN43001 368 NOTE Caution should be exercised to avoid power disruptions during software upgrades References and Related Documents Related documents are available on http support avaya com using the following product path For SIP on 1100 Series IP Deskphones http support avaya com css Products P0599 All_ Documents For SIP on 1200 Series IP Deskphones http support avaya com css Products P0600 All_ Documents IP Deskphones documentation related to SIP software includes the following materials NN43112 101 Avaya 1120E IP Deskphone with SIP Software User Guide e NN43113 101 Avaya 1140E IP Deskphone with SIP Software User Guide e NN43170 100 Avaya 1165E IP Deskphone with SIP Software User Guide e NN43110 301 Avaya 1100 Series Expansion Module for SIP Software User Guide e NN43170 600 SIP Software for Avaya 1100 Series IP Deskphones Administration e NN43170 101 Avaya 1220 IP Deskphone with SIP Software User Guide e NN43170 102 Avaya 1230 IP Deskphone with SIP Software User Guide e NN43139 100 Avaya 1200 Series Expansion Module for SIP Software User Guide e NN43170 601 SIP Software for Avaya 1200 Series IP Deskphones Administration For IP Office User Guides https support avaya com css Products P0160 User 20Guides e AV40050 104 Avaya 1120E IP Deskphone with SIP Software User Guide e
8. d be used within the body of any redistributed or derivative code Copyright c 2004 World Wide Web Consortium Massachusetts Institute of Technology Institut National de Recherche en Informatique et en Automatique Keio University All Rights Reserved http www w3 org Consortium Legal Notice of any changes or modifications to the W3C files including the date changes were made We recommend you provide URIs to the location from which the code is derived THIS SOFTWARE AND DOCUMENTATION IS PROVIDED AS IS AND COPYRIGHT HOLDERS MAKE NO REPRESENTATIONS OR WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR THAT THE USE OF THE SOFTWARE OR DOCUMENTATION WILL NOT INFRINGE ANY THIRD PARTY PATENTS COPYRIGHTS TRADEMARKS OR OTHER RIGHTS COPYRIGHT HOLDERS WILL NOT BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THE SOFTWARE OR DOCUMENTATION The name and trademarks of copyright holders June NOT be used in advertising or publicity pertaining to the software without specific written prior permission Title to copyright in this software and any associated documentation will at all times remain with copyright holders Copyright c 1998 1999 2110 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation file
9. ements The following is a list of resolved Product Advisements associated with the previous SIP Software Release 4 3 These have been addressed with this Service Pack 1 release wi00962509 In some cases in a 3 way conference call if the added party hangs up there is no audio path for the remaining two parties This is not an issue on IP Office or CS1000 since the server hosts all conference calls This issue has been addressed in this SIP Software Release 4 3 Service Pack 1 wi00961725 An Add softkey appears when adding a directory entry but the softkey has no effect if pressed To add a new directory entry the user should follow the prompts on the display and press Next which is displayed as a softkey This issue has been addressed by removing the Add softkey wi00964469 1230 set has no dialtone when intercom selected intermittent In a couple of instances it was observed that when the handset was lifted there was no dial tone but the gt prompt was displayed and a call could be made After the call was made and then released the problem cleared and dial tone was available for the next call previously tracked under wi00951206 This issue has been addressed in this SIP Software Release 4 3 Service Pack 1 wi00944806 No localization for Paging Volume in the Paging tone section in Preferences menu The sub menu item in the IP Deskphone Preferences menu is displayed in English no matter what language is set Cop
10. eskphone by selecting the corresponding language in the Preferences menu Avaya recommends an upgrade to this SIP Software Release 4 3 Service Pack 1 for all applicable IP Deskphones and Call Servers at the earliest convenience This SIP Software Service Pack 1 Release is compatible with the following Call Server platforms Avaya IP Office R8 1 1220 1230 1120E 1140E IP Deskphones only Avaya Branch Gateway B5800 Release 6 2 1220 1230 1120E 1140E IP Deskphones only Avaya Communications Server 1000 CS1000 R7 0 and R7 5 1220 1230 1120E 1140E 1165E Avaya CS2100 SE13 1220 1230 1120E 1140E 1165E SIP Software Release 4 3 Service Pack 1 for IP Deskphones is available for download from the Downloads Page on the Avaya Support Portal located at https support avaya com css appmanager css support Downloads PO0599 wlp Downloads Page On that webpage use the pull down tab to select SIP 4 3 Service Pack 1 The software is available by IP Deskphone model and the Language Files are kept here as well NOTE These SIP software loads are not introduced as the default loads for the IP Deskphones shipped from Avaya A software upgrade is required for IP Deskphones which require SIP software Quality Improvements This SIP Software Release 4 3 Service Pack 1 for 1100 Series and 1200 Series IP Deskphones continues to improve the overall quality of the IP Deskphone software through the delivery of ongoing resolution of Avaya identi
11. fied work items Numerous quality improvements are included primarily in support of better interworking with Avaya IP Office Copyright Avaya 2011 All rights reserved Page 1 of 8 Avaya SIP Software Release 4 3 Service Pack 1 Readme Document In addition new language files version 4 2 7 include a few language translation corrections for prompts on the display IP Deskphone Compatibility The following Software files contain SIP Software Release 4 3 Service Pack 1 compatible with the following IP Deskphones IP Deskphone Compatibility PEC Description Software File NTYS03xxE6 1120E IP Deskphone SIP1120e04 03 12 00 bin NTYSO5xxE6 1140E IP Deskphone SIP1140e04 03 12 00 bin NTYS07xxE6 1165E IP Deskphone SIP1165e04 03 12 00 bin NTYS19xx70E6 1220 IP Deskphone SIP12x004 03 12 00 bin NTYS20xx70E6 1230 IP Deskphone SIP12x004 03 12 00 bin Note Early vintages of some IP Deskphone models have smaller memory capacity than models built later IP Deskphones with smaller memory may go through a number of reboots before the SIP 4 3 SP1 upgrade is installed See the Product Advisements section in this Readme document for more information Call Server Compatibility and Requirements SIP Software Release 4 3 Service Pack 1 is compatible with the Avaya Call Servers listed below e Avaya IP Office Release 8 1 e Avaya Branch Gateway B5800 Release 6 2 e Avaya CS1000 Release 7 0 and Release 7 5 e Avaya CS2100 SE13 Product Advis
12. ir occurs during an active call all audio will be lost to and from the headset In such a situation the call will remain active and the user is recommended to switch to handset or handsfree Due to the severity of this issue Avaya does not recommend the use of the Plantronics Voyager 510 510S headset The 1165E IP Deskphone is not supported with IP Office Copyright Avaya 2011 All rights reserved Page 4 of 8 Avaya SIP Software Release 4 3 Service Pack 1 Readme Document Backlight Interaction with USB devices applies to the 1120E and 1140E IP Deskphones Some USB devices i e Mice or Keyboards send regular coordinate update messages to the phone even when the device is not being used This can cause the sleep mode for the backlight to not be properly invoked Power disruption during software upgrade will corrupt the upgrade applies to all the IP Deskphones During a software upgrade if a power disruption is experienced by the phone the software upgrade will fail In some instances a power disruption during an upgrade may also corrupt the existing software on the phone If this corruption should occur the phone will fail over into its boot code known as BootC BootC will automatically try to restore the phone s software from the image on a call server But for the 1100 Series and the 1200 Series IP Deskphones if the phone s software was obtained from a TFTP server instead in order to restore or upgrade the software from BootC a m
13. nated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User June install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya June require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain Copyright Avaya 2011 All rights reserved Page 7
14. s the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OFMERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE HTTP Server functionality is provided by the GoAhead WebServer 2 1 Copyright c 2004 GoAhead Software Inc All Rights Reserved Copyright Avaya 2011 All rights reserved Page 6 of 8 Avaya SIP Software Release 4 3 Service Pack 1 Readme Document 2011 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in fut
15. te Note In some cases calls made from the Outbox Redial list are made to the wrong number This issue is applicable to the IP Office environment only User data such as custom ring tones images etc must not exceed a total of 500kB There may be not enough space in the file system for other data e g phone logs language files user preferences address books Inbox Outbox etc Some earlier vintages of 1120E and 1140E IP Deskphones may go through a number of reboots before the SIP Software Release 4 3 upgrade is installed due to a different memory configuration on these earlier models See the chart below for vintages of 1120E and 1140E IP Deskphones that may exhibit this behavior Not that this has changed from a previous communication where the earlier vintages of the 1120E and 1140E IP Deskphones noted below were said to be not supported at all IP Phone 1120E NTYSO3AC N0132697 IP Phone 1120E Graphite w Icon Keys w o PS NTYSO3ACE6 N0132699 IP Phone 1120E Graphite w Icon Keys w o PS RoHS NTYSO3BC N0132698 IP Phone 1120E Graphite w Eng Keys w o PS NTYSO3BCE6 N0132700 IP Phone 1120E Graphite w Eng Keys w o PS RoHS NTYSO3BCGSE6 N0132701 IP Phone 1120E Graphite w Eng Keys w o PS GSA NTYSO3CAE6 N0142351 IP Phone 1120E SIP Graphite w Icon Keys w o PS RoHS NTYSO3DAE6 N0142352 IP Phone 1120E SIP Graphite w Eng Keys w o PS RoHS IP Phone 1140E NTYSO5AC N0132702 IP Phone 1140E Graphite w Icon Keys w o PS NTYSO5AC
16. ure releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Desig
17. yright Avaya 2011 All rights reserved Page 2 of 8 wi00953901 wi00947254 Avaya SIP Software Release 4 3 Service Pack 1 Readme Document on the phone This issue has been addressed in this SIP Software Release 4 3 Service Pack 1 The fix for this issue requires the IP Deskphone to be upgraded to include the new language files version 4 2 7 that are available on the Avaya Support Portal Specific parameters related to NAT traversal VQMON configuration SRTP settings SSH settings CA server settings and audio codec settings cannot be specified in server profiles See also wi00964473 This issue has been addressed in this SIP Software Release 4 3 Service Pack 1 When connected to CS1000 and upon language set up across a two user scenario when setting the language for the second user after the first user has been set to a language other than English the phone displays English in the language field instead of the language setting of User 1 and you cannot change the language to English for the 2na User but you can change to another language see also wi00966016 This issue has been addressed in this SIP Software Release 4 3 Service Pack 1 The following is a list of Product Advisements or notes associated with SIP Software Release 4 3 Service Pack 1 Some advisements remain from previous releases of software whereas other advisements reflect new or changed behavior introduced with SIP Software Release 4 3 Service Pack 1 wi00963425 No
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