Avaya Professional Call Recording BCM Rls 6.0 User's Manual
Contents
1. Record the entire call even if forwarded or transferred NN4001 1 053 Issue 1 2 BCM RIs 6 0 19 Professional Call Recording Call tracking only Tick to only receive the call tracking information no audio Enable and disable rule through F998 Tick to enable or disable the feature code used to turn on off automatic call recording through a set Rule enabled Tick to enable the configuration settings to immediately take effect Monitor auto answer lines Tick this box to allow the system to monitor any auto answer lines Note when this feature is enabled the specific DN is ignored 5 Once your details have been entered click on OK to save the settings we LET etre cet ah SOS Bas IV a eT aon an Monitor auto answer lines J 6 This rule enables all recorded calls to be streamed to your selected PC or server Setting up Manual Call Recording for a DN Manual call recording can also be setup should you not wish to record calls automatically This may be particularly useful if storage space is limited Manual recording is managed through the following feature codes Start Professional Call Recording F995 Stop Professional Call Recording F996 Add a time marker to the call F997 Enable Disable automatic call recording F998 Manual Call Recording Scenario Manual call recording is performed by the user on the DN set by using the specified feature codes A simple scenario would be a Acal2. material may be reproduced in any form without the prior written permission of a duly authorised representative of ITEL NN4001 1 053 Issue 1 2 BCM RIs 6 0 3 Professional Call Recording Table of Contents Professional Call Recording essesseeeeeeeeeeeeeeeeeeeeees 5 OCC i er ee ee 5 FRREQUIFGIMONIS 2245s 25s deen ea E tents dees bodes gan DR des EE a pods deesiea a BheAE ee 5 Howeha teat atte atte ttiet teh teet let eintd a utdnhteudddehat ted adt db tata 6 Accessing Element Manager cccccceeeeeeseeeeeeeeeeeeeeeeeeeeeeaeeees 7 Accessing Professional Call Recording Configuration 04 7 Sending Recordings to an Email ACCOUNT cceeeeeeeeteeeeeeees 11 Sending Recordings to a COMPUTEL eeeeeeeeeeeesseeseeeeeeeeeees 17 Setting up Manual Call Recording for a DN seeeeeeeeeeeeeeeeee 20 Manual Call Recording Scenario ccccceeeceeeeeeceeeeeeaeeeeneeseeeeesaeeesaeeeeneeees 20 Service EIMMAUONG ss ca ries note a et rac tel a acs 24 Avaya Documentation LINKS ceeeeeeeeeeeeeeeeeeeeeeees 25 4 NN40011 053 Issue 1 2 BCM Rls 6 0 Professional Call Recording Professional Call Recording Overview Professional call recording offers an automated call recording solution based upon the DN and can include forwarded or transferred calls The application can capture calls to different locations such as an Email account or networked comput
3. 00 30 30 51 or Resources 200 30 al r 2 m ates oe H Data Services Applications User ID nnadmin Telset user ID 7338662 Last successful login 2010 07 01 09 42 NN4001 1 053 Issue 1 2 BCM RIs 6 0 Professional Call Recording Accessing Professional Call Recording Configuration Once Element Manager is open you can access the Professional Call Recording screen by 1 Clicking on the Telephony menu Task Navigation Panel Configuration Administration Welcome O System Administrator Access Resources T Global Settings B Sets Lines Loops Scheduled Services 1 Dialing Plan Ring Groups Call Security Hospitality Hunt Groups Call Detail Recording Call Recording 5 Data Services Applications FH EF 2 Then click on Call Recording Task Navigation Panel Professional Call Record Settings Configuration administration Welcome Global Settings System l A lanh E H E Administrator Access ES 2 Es Se ces Professional Call Recording Email Servers a ryption TLS Enable _ EO Global Settings Sets Lines Loops gt Scheduled Services H Dialing Plan gt Ring Groups H O Call Security Hospitality gt Hunt Groups Call Detail Record
4. 80 User ID nnadmin Password MMM Inventory Information System Name BCM50b System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button 8 NN40011 053 Issue 1 2 BCM Rls 6 0 Professional Call Recording WARNING This computer system and network is PRIVATE and PROPRIETARY and may only be accessed by authorized users Unauthorized use of this computer system or network is strictly prohibited and may be subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information 6 A warning screen will appear read the warning and click OK A Confirm x 7 You will be presented with the Element Manager interface A Avaya Business Element Manager 200 30 30 80 eA eo sen rN L O O n P de Cut Ls Copy E Psie web Page of Validate Device Mp disconnect Refresh Auto efresh H System Administrator Access 2
5. AVAYA BCM Ris 6 0 Professional Call Recording Task Based Guide Professional Call Recording Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all t
6. Global Settings H System ae s 5 B Administrator Access iia tata 5 Accounts and Privileges Security Policies Jait SMTP authentication Use encryption TLS Email Settings a E E Professional Call Recording Email Servers SNMP CD Resources 9 Telephony H E Global Settings CD Sets Lines Loops Scheduled Services Dialing Plan Ring Groups H Call Security Hunt Groups Call Detail Recording 2 Data Services Applications D E E Professional Call Recording Configuration E 3 Click on the Add button under the Professional Call Recording Configuration box Professional Call Recording Email Servers SMTP authentication Use encryption TLS VEERE a E Professional Call Recording Configuration Call Option Rule enabled Modify Delete Refresh 18 NN40011 053 Issue 1 2 BCM RIs 6 0 Professional Call Recording 4 Now add all relevant details to the new Recording Rule entry CT 2 nu f Sti i C OCOCO O C E Call Option Where to send recording Computer IP port or Email address Don t include key presses Manual stop record behaviour Follow call logic Call tracking only Enable and disable rule through F998 Rule enabled Monitor auto answer lines Iv Abort recording Disabled lt w ika im a OK Cancel Note As a minimum requirement you must enter a DN number IP addre
7. Issue 1 2 BCM RIs 6 0
8. RED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Componen
9. Recording Sending Recordings to a Computer Call recordings can also be sent to a networked computer or server via RTP Real Time Transport streaming protocol This option is reliant on you having an application running on the PC server that can process the incoming information Configuration of these applications will not be covered in this guide and any configuration assistance should be sought from the software vendor This section will cover all steps necessary to configure the Professional Call Recording application to output any call recordings made to a specified networked PC or server Note As previously mentioned this requires a 3 party application that is capable of capturing the audio data and storing it Although the 3 party application is currently un available at the time of writing a developer partner interface can be found at www avaya com 1 As previously covered first click on the Telephony menu Task Navigation Panel Configuration administration Welcome H E System Administrator Access Accounts and Privileges Security Policies Email Settings SNMP 5 Resources H Global Settings H E Sets H Lines Loops NN4001 1 053 Issue 1 2 BCM RIs 6 0 17 Professional Call Recording 2 Click on the Call Recording option Task Navigation Panel 7 Professional Call Record Settings Configuration Administration Welcome
10. all Recording Flowchart Use the following flowchart to setup and configure the Professional Call Recording feature Access BCM Element Manager Refer to the Accessing Element Manager section of this guide Access the Professional Call Recording screen Refer to the Accessing the Professional Call Recording Screen section of this guide Automatically record Set up manual Automatically stream calls to an Email recording for calls recorded calls to a PC account Refer to the Refer to the Setting or Server Refer to Sending Recordings up Manual Call the Sending to an Email Account Recording for a DN Recordings to a section of this guide section of this guide Computer section of this guide 6 NN40011 053 Issue 1 2 BCM Rls 6 0 Professional Call Recording Accessing Element Manager The setup and configuration of the Professional Call Recording feature is performed through BCM Element Manager To access this application follow the steps below 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager m ave 9 0 TE Viewer Centraline SC Uninstall 2 BCM Dial by Name 2 0 Camtasia Studio 2 Camtasia Studio 6 Canon Printer Uninstaller 2 Canon Utilities Citrix I ClarifycRM12 0 Computer Associates Dia 2 FileZilla FTP Client IA FreeMind Ji El amp Prog
11. bute Description Enable and disable rule through F998 Tick to enable or disable the feature code used to turn on off automatic call recording through a set Rule enabled Tick to enable the configuration settings to immediately take effect Monitor auto answer lines Tick this box to allow the system to monitor any auto answer lines Note when this feature is enabled the specific DN is ignored 11 Once your details have been entered click on OK to save the settings ee ne aon Monitor auto answer lines J 12 Finally Enable tick the entry under the Professional Call Recording Email Servers box Task Navigation Panel z Professional Call Record Settings Configuration Administration Welcome Global Settings H System 553 Ts E E Administrator Access See H Resources Professional Call Recording Email Servers EO Telephony SMTP authentication oe ce H O Global Settings pan an an m T Sets seeeenmnnnens Lines gt Loops Scheduled Services Dialing Plan Ring Groups Call Security Hospitality Hunt Groups Call Detail Recording eo See Professional Call Recording Configuration EG Data Services Call Option Rule enabled 145 Applications 225 Incoming calls IV 13 This rule means that any calls recorded for the DN you have entered will be sent to your specified email address 16 NN40011 053 Issue 1 2 BCM Rls 6 0 Professional Call
12. cription DN Enter the DN of the set to be recorded or the Meet Me chairperson DN Call option Select from Incoming calls Any call received Outgoing calls Any calls made by the set All calls Any inbound or outbound calls conference calls Conference calls Any conference calls External calls Any external calls taken Internal calls Internal calls received only Manual Call recording is started by the user pressing Feature 995 Where to send recording Select Email to send recordings to an Email address as WAV files Computer IP port or Email address Enter the full Email address Don t include key presses If ticked this will exclude any key press sounds made during the call Manual stop record behaviour Select from Disabled Select to disable the manual stop feature F996 Abort recording Select to stop the current recording and send the portion recorded Stop and keep recording Select to stop and discard the current recording Follow call logic Select from Disabled Record the initial call only Follow call forwarded only Record the initial call and any forwarded action Follow call Record the entire call even if forwarded or transferred Call tracking only Tick to only receive the call tracking information no audio NN4001 1 053 Issue 1 2 BCM Ris 6 0 15 Professional Call Recording Attri
13. dministration EEE saic Welcome H System 5 Administrator Access Accounts and Privileges Security Policies SNMP H Resources H Telephony H Data Services H Applications V4 Alarm Email Accounts SMTP authentication 4 Fill in the following Email server details xi SMTP server Attribute Description SMTP Server Enter your Email servers domain name or IP address SMTP Port Default 25 enter the port number to use To address Enter the Email address to use CC address Enter any CC Email address required From address This is populated by default but can be changed if required Use encryption TLS Select this option to use Transport Layer Security SMTP authentication Select if your email account server requires log on credentials this will create new fields for you to fill out with the relevant details 12 NN40011 053 Issue 1 2 BCM RIs 6 0 Professional Call Recording 5 Click OK to store the settings Add Account NN4001 1 053 Issue 1 2 BCM RIs 6 0 13 Professional Call Recording 8 Click on the Call Recording option Task Navigation Panel Professional Call Record Settings Configuration Administration Welcome Global Settings D System Se Administrator Access ogame sorte 5 Accounts and Privileges Professional Call Recording Email Servers Email Settings a E E SNMP CD Res
14. er This requires a 3 party application that is capable of capturing the audio data and storing it Although the 3 party application is currently un available at the time of writing a developer partner interface can be found at www avaya com Calls can be manually recorded by the use of a feature code F995 or set to automatically record Professional Call Recording supports 2 party calls either internal to internal or internal to external calls Ad hoc or multi party conference calls Meet Me conference calls DISA and Auto DN calls Supports FAX recording Call tracking information is always captured during the recording process this information can include DN of the caller DN of the person being called Time of the call with time zone information Length of the recording Line being used in the call dependant on call type Number of participants if it is a conference call Entry and exit times of conference participants Call tagging events and time Requirements e A minimum of one Professional Call Recording keycode must be purchased to enable this feature e You must have Administrator rights to configure the service through BCM Element Manager Maximum Number of Concurrent Call Recordings per platform BCM50 16 BCM450 without a Capacity Expansion Card installed 40 BCM450 with a Capacity Expansion Card installed 80 NN4001 1 053 Issue 1 2 BCM RIs 6 0 5 Professional C
15. he time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFER
16. ing Call Recording Data Services Applications Professional Call Recording Configuration E This page would contain any Email server details that you may wish to send recordings to along with the configuration settings for the service 10 NN4001 1 053 Issue 1 2 BCM RIs 6 0 Professional Call Recording Sending Recordings to an Email Account To send any recorded calls to an Email account you must first add the email server details into the Email Settings page within Element Manager To do this follow the steps below 1 Click on the Administrator Access menu Task Navigation Panel Configuration Administration Welcome System Administrator Access Accounts and Privileges Security Policies Email Settings SNMP Resources 5 Telephony 5 Data Services Applications E E 2 Next click on the Email Settings option Task Navigation Panel 5 Email Settings Configuration Administration Welcome Alarm Email Accounts System gt Administrator Access Accounts and Privileges e Policies SNMP Resources Telephony Data Services Applications D H 6 0 0 E Add Modify Delete NN40011 053 Issue 1 2 BCM RIs 6 0 11 Professional Call Recording 3 Click the Add button to create a new entry Task Navigation Panel Configuration A
17. lis taken on DN 225 b The user wishes to record the call and presses F995 on the keypad of the set to trigger the Professional Call Recording feature c Once the call ends the user presses F996 to stop the recording d Depending on the setup an email will now be generated from the BCM with the call attached as an audio file WAV and sent to the specified address Or e The call is streamed to the relevant application running on your specified networked PC or server 20 NN40011 053 Issue 1 2 BCM Rls 6 0 Professional Call Recording 1 As previously covered first click on the Telephony menu NN4001 1 053 Issue 1 2 BCM RIs 6 0 21 Professional Call Recording 3 Click on the Add button under the Professional Call Recording Configuration box Professional Call Recording Email Servers SMTP authentication Use encryption TLs Enable Al El E 10 1 1 19 Professional Call Recording Configuration Call Option Rule enabled 4 Now add all relevant details to the new Recording Rule entry xi DN Call Option incoming calls v Where to send recording Email v Computer IP port or Email address Don t include key presses V Manual stop record behaviour Abort recording v Follow call logic Disabled v Call tracking only IV Enable and disable rule through F998 Rule enabled Monitor auto answer lines ek ie OK Cancel Note As a minimu
18. m requirement you must enter a DN number Change the Call option to Manual and enter a destination Email address or networked computer IP address and port for this rule 22 NN40011 053 Issue 1 2 BCM RIs 6 0 Professional Call Recording Add Recording Rule options Attribute Description DN Enter the DN of the set to be recorded or the Meet Me chairperson DN Call option Select Manual through F995 Call recording is controlled by the user utilising the relevant feature codes Where to send recording Select either Computer or Email Computer IP port or Email address Enter the networked computer details IP address and Port number for example 200 4 4 55 16384 or the relevant Email address Don t include key presses If ticked this will exclude any key press sounds made during the call Manual stop record behaviour Select from Disabled Select to disable the manual stop feature F996 Abort recording Select to stop the current recording and send the portion recorded Stop and keep recording Select to stop and discard the current recording Follow call logic Select from Disabled Record the initial call only Follow call forwarded only Record the initial call and any forwarded action Follow call Record the entire call even if forwarded or transferred Call tracking only Tick to only receive the call tracking information no audio Enable and disable rule
19. ources 9 Telephony H E Global Settings CD Sets O Lines Loops Scheduled Services H O Dialing Plan Ring Groups H Call Security Hospitality Hunt Groups Call Detail Recording Call Recording Data Services Applications mD D E He Professional Call Recording Configuration Rude enabled D E 9 Before enabling the server entry click on the Add button under the Professional Call Recording Configuration box Professional Call Recording Email Servers SMTP authentication Use encryption TLS El E 10 1 1 19 Professional Call Recording Configuration Call Option Rule enabled Modify Delete Refresh 14 NN40011 053 Issue 1 2 BCM RIs 6 0 Professional Call Recording 10 Now add all relevant details to the new Recording Rule entry CT 2 nu f Sti i C OCOCO O C E Call Option Where to send recording Computer IP port or Email address Don t include key presses Manual stop record behaviour Follow call logic Call tracking only Enable and disable rule through F998 Rule enabled Monitor auto answer lines Iv Abort recording Disabled lt w ika im a OK Cancel Note As a minimum requirement you must enter a DN number and Email address to send the recordings to if selecting Email as your preferred requirement Add Recording Rule options Attribute Des
20. rams ImgBurn Jaws Systems Favorites gt an Macromedia z Microsoft ASP NET 2 0 AJAX Extensions a Microsoft Office A gt settings gt G2 Microsoft Office Live Meeting 2007 M Microsoft SQL Server 2005 p3 Search r A Mozila Firefox Windows XP Professional Y Y v Y Yv vr vr bw v v Yv st Y Y v Y Yv gt A he v Y Yv vr v Y v Y v vr v o v Y 2 Alternatively double click on the Business Element Manager desktop icon A Business Element Manager NN4001 1 053 Issue 1 2 BCM RIs 6 0 7 Professional Call Recording 3 You will be presented with the Element Manager interface A Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help J _ e fp exit a Cut Ba Gopy amp Paste me Web Pag Element Navigation Panel o J Validate Device x4 Gonnect x Delete 10 1 1 2 10 1 1 66 200 30 30 30 73 200 30 30 51 BCM Chester 200 30 30 77 TEST BCM50 R6 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM A Avaya Business Element Manager Network Elements 200 30 30 80 Fie Edit View Network Session Tools Help fp Exit X Cut Ls Copy Paste Element Navigation Panel twork Elements 10 1 1 2 10 1 1 66 200 30 30 30 73 200 30 30 51 BCM Chester Web Page Validate Device Sy connect X Delete Connection Information Ne IP Address 200 30 30
21. s instance the email may be lost or not forwarded by the email server Professional Call Recording will also not store the recording for later recovery in case the email is not forwarded by the email server The professional call recording will be terminated if the BCM no longer has visibility of the call due to trunk optimizations When recording IP set to IP set or IP set to IP trunk calls should the recording output be transmitted through an email and the codec is not G 711 only the call details are provided in the email Avaya does not provide the legal notification of the recording over DISA AUTO DN This feature does not support silence suppression Manual recording through feature invocation from analog sets is not supported Recording of HUNT group DNs or skill set DNs are not supported Recording of trunk to trunk tandem calls that do not originally terminate on a DN is not supported Professional Call Recording will not record Find Me Follow Me calls that have been answered on an external telephone number unless a recording rule is set up on the trunk line that this call is using Professional Call Recording will not track calls that are handed off when using the Find Me Follow Me feature 24 NN40011 053 Issue 1 2 BCM RIs 6 0 Professional Call Recording Avaya Documentation Links e Configuration Telephony NN4001 1 053 Issue 1 2 BCM RIs 6 0 25 Professional Call Recording 26 NN40011 053
22. ss port and change the Where to send recording option to computer if selecting this as your preferred requirement Add Recording Rule options Attribute Description DN Enter the DN of the set to be recorded or the Meet Me chairperson DN Call option Select from Incoming calls Any call received Outgoing calls Any calls made by the set All calls Any inbound or outbound calls conference calls Conference calls Any conference calls External calls Any external calls taken Internal calls Internal calls received only Manual Call recording is started by the user pressing Feature 995 Where to send recording Select Computer to send stream recordings to a networked computer or server Computer IP port or Email address Enter the networked computer details IP address and Port number for example 200 4 4 55 16384 Don t include key presses If ticked this will exclude any key press sounds made during the call Manual stop record behaviour Select from Disabled Select to disable the manual stop feature F996 Abort recording Select to stop the current recording and send the portion recorded Stop and keep recording Select to stop and discard the current recording Follow call logic Select from Disabled Record the initial call only Follow call forwarded only Record the initial call and any forwarded action Follow call
23. through F998 Tick to enable or disable the feature code used to turn on off automatic call recording through a set Rule enabled Tick to enable the configuration settings to immediately take effect Monitor auto answer lines Tick this box to allow the system to monitor any auto answer lines Note when this feature is enabled the specific DN is ignored 5 Once your details have been entered click on OK to save the settings me A Tani COR as IP Vi toe e pT n amy Monitor auto answer lines 6 The set owner will now be able to manually record calls to your specified location Note If you have opted to send your recordings to an email address you must still set the Email server up in the Email Settings section of Element Manager see the Sending Recordings to an Email Account section of this guide for more information Note If you have opted to send your recordings to a networked PC or server you must have an application configured and running that can receive the incoming information NN4001 1 053 Issue 1 2 BCM RIs 6 0 23 Professional Call Recording Service Limitations You require reliable network connectivity to the storage media Mail servers should be configured to handle large messages call recordings can use approximately 480Kb of storage space per minute of audio recorded Professional Call Recording will not limit the email size or store recordings for later retrieval in thi
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