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Avaya Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide

1. 0008 71 EE als irae a are arr eae ae te ae er aN 72 Redialing the last number dialed eee ce FO Seli k Ee PERETE TITTIE the d dbase Rinse redae dee 73 Muting the microphone once we ake cee ol 73 Switching between the earpiece and speaker phone 74 Pacing aCall an Dold ens 34 cig eeeds edad iwedea een 74 Transferring a call WiFi only errs eere ee to Setting up a conference call WiFi only 75 Audio Sessions screen functions 00 000 76 Audio session indicators cps eeiounetehean Fo Managing active audio sessions 79 SMS view screen functions 0 00 00 cece ee eee 80 Readamessage TETT OTET TEENE TEET 81 Compose an SMS view screen new message 82 Reply toa Messagg soa ws bw Swine kee ee 84 Delete messages 02 00 c cece eee ees 84 al eee nc Sead wba POR GN AST ae oP Reddo eR 84 Call Log screen functions 6 4 care deena ee ewe eae wee 85 Call Log indicators 2 44 cieess deca deded eases anes 87 Accessing the Call Log 2000c ee rias 88 Piltering calls cc cacadyceanene au Seer TIET EREA ve 89 Onal sesrrreirer eaea aaao 90 Calling from the Call Log 02020 eee 90 Sending a message from the CallLog ere 90 Clearing the Gall Log 22 24 adcswbsdeseaue vars cans 91 Setting the size of the Call Log 92 Contact List Address book 004 TEE woe 9
2. 2 Tap the Sort order button to change the order ai The Call log shows calls for the sort option you select 3 To change the sort order tap the Sort order button Calling from the Call Log Use the following procedure to call someone from the Call Log 1 On the navigation bar tap the Call log icon bi The Call Log screen appears 2 Doone of the following actions to initiate a call e Tap and hold a Call Log entry then select Call This Person e Select a Call Log entry and then tap the mobile device call key If the call originated on cellular network and you return the call from the WiFi network the Prefix Options screen appears where you select a PBX Prefix and Optional Prefix if configured If the call originated on the WiFi network and you return the call from the cellular network an edit box appears Use it to amend the original SIP address before you place the call on the PSTN Sending a message from the Call Log Use the following procedure to send a message to someone from the Call Log CC 3100 for Windows Mobile Dual Mode functionality iw On the navigation bar tap the Call log icon The Call Log screen appears Tap and hold a Call Log entry and then select Send Text Message The SMS View screen appears On the command bar select Compose The Reply to SMS screen appears If necessary select one of the following options to change networks Cell for SMS messaging WiFi for instant messag
3. Call Forwarding Use the settings on this screen to configure the call forwarding options for incoming cellular calls e Forward all incoming cellular phone calls Select the check box and enter the number e Forward cellular phone calls only if No answer Select the check box enter the number and select the time the system waits before forwarding calls between 5 and 30 seconds e Forward cellular phone calls only if Unavailable Select the check box and enter the number e Forward cellular phone calls only if Busy Select the check box and enter the number Call Waiting If you select Notify Me the default while a call is in progress a tone or a notification dialog indicates another incoming call You can place the first call on hold to answer the other incoming call Table 17 GSM phone service configuration fields Part 3 of 3 Field name Description Voice Mail and Text Enter the Voice Mail server host name or Messages IP address e Enter the phone number of the SMS text message service center required by SIM card Fixed Dialing The Fixed Dial Number FDN mode if supported by your Subscriber Identity Module SIM card allows restriction of outgoing calls to a limited set of phone numbers 3 Select OK Appendix C VPN connections Your system administrator provides the VPN connection details You can add up to 8 VPN p
4. The call is placed on hold Call on hold and XFER ON appears in the dialpad display Dial the other number 2 Tap the Xfer button 2 As the MCC 3100 for Windows Mobile Dual Mode transfers the call to the other party Transferring appears in the dialpad display You are no longer a participant in the call Setting up a conference call WiFi only You can use the MCC 3100 for Windows Mobile Dual Mode to set up multiparty ad hoc conferences with other users Conference calls are supported on devices registered with Multimedia Communication Server 5100 MCS 5100 Conference calls are not supported on devices registered with Communication Server 1000 CS 1000 Before you can set up a conference your administrator must program the Conference ID 1 While you are engaged in a call tap the Conf button Coot The person you are talking to is placed on hold and CONF ON appears in the dialpad display 2 To contact the second party perform one of the following actions e Call the second party 3 Dial the username and press the Send key or tap Talk Proceed to step 3 e Take the second party off hold Tap the Call Dialpad icon from the navigation bar d The Audio Sessions screen appears MCC 3100 for Windows Mobile Dual Mode functionali Tap and hold the call session that you previously put on hold The menu appears Select Go to Audio Panel from the menu 3 After the second party answers info
5. You can manage your active calls on hold on the Audio Sessions screen For more information see Audio Sessions screen functions on page 76 CC 3100 for Windows Mobile Dual Mode functionality Redialing the last number dialed The MCC 3100 for Windows Mobile Dual Mode dials the last number which was used to place an outgoing call While no other calls are connected perform one of the following e Tap Talk Se e Tap the pound key e Press the mobile device Send key Calling appears in the display area See Figure 36 Figure 36 Call Status Calling SWFA Calling gizase norel com A Ending a call You can terminate a WiFi or Cellular call using the MCC 3100 for Windows Mobile Dual Mode While a call is in progress press the End key or tap End e You can also end a call on the Audio Sessions screen For more information see Audio Sessions screen functions on page 76 Muting the microphone You can mute the microphone using the MCC 3100 for Windows Mobile Dual Mode Tap the Microphone button to mute the microphone The microphone button appears with an X You can tap the Microphone button to switch between mute and unmute MCC 3100 for Windows Mobile Dual Mode functionali Switching between the earpiece and speaker phone In Cellular mode you can switch between the earpiece and the speaker phone Press and hold the Send key on your mobile device for a few seconds Placing
6. oer Meese TEET ie ee Backing up the license key 20 ee eee 29 Upgrading the MCC 3100 for Windows Mobile Dual Mode software 30 Uninstalling the MCC 3100 for Windows Mobile Dual Mode software from your mobile device 0000 cee eee 34 Uninstalling the MCC 3100 for Windows Mobile Dual Mode software KONOPE recess ni atidansind eden igen dpe eed 2 35 Determining the software version PESARE ES TERET c BS Basic setup and use 2 020 e eee eee eee 37 Starting MCC 3100 for Windows Mobile Dual Mode 37 How to enter your configuration settings 39 Automated Setup in desi anism ee ew ae oe 39 Power management enhancements for Voice over WLAN 40 Using the Wireless Fidelity Standby feature 40 Configuring your mobile device to turn OT AUOMAUICANY asccceekiaweeetee seeps ceeee dams 41 Using your mobile device when you enable WIF SANDY o chee ede cee eee ee ee Ree eee a cae 42 Configuring a display name 0000e eee eee 43 Network roaming mode selection 45 43 Selecting a roaming mode eee 44 DUE WGK os cncudause tases ice eee eedeeee meee aes 45 Enabling the screen lock manually 45 Disabling the screen lock manually weer TETIT n 45 Enabling the screen lock automatically 45 Setting the call alert mode and phone volume 46 Screen ACCESS 0
7. Tap and hold a message then select Reply from the menu or highlight a message and select Reply from the command bar The Compose screen appears Type your message in the SMS box Press the Send key The Sent folder stores a copy of the message You receive a delivery notification message indicating success or failure if your administrator enables SMS Notification in the configuration settings Delete messages The SMS application can store up to 50 incoming messages and 25 sent messages If you exceed this limit the system automatically deletes the oldest entry from the appropriate folder Inbox or Sent Use the following procedure to manually delete messages 1 On the navigation bar tap the SMS View icon 3 The SMS View screen appears 2 Select one of the following folders e Inbox e Sent 3 Tap and hold a message then select Delete from the menu or highlight a message and select Delete from the command bar The message is deleted from the folder Call a user You can call someone who sent you a message CC 3100 for Windows Mobile Dual Mode functionality 1 On the navigation bar tap the SMS View icon 3 The SMS View screen appears 2 Select one of the following folders e Inbox e Sent 3 Tap and hold a message 4 Select Call If you place the call from the WiFi network but the message originated in the cellular network the Prefix Options screen appears where you may select a PBX Prefix a
8. 6 Choose the setup language then click OK The License Agreement window appears See Figure 3 on page 22 Figure 3 License agreement window Nortel Mobile Communication Client InstallShield Wizard 7 License Agreement Please read the following license agreement carefully NORTEL SOFTWARE LICENSE IMPORTANT NOTICE Carefully read this license agreement License BEFORE a downloading this software Software b installing using or accessing the software provided also Software or c installing or using the hardware unit provided with v accept the terms of the license agreement Print donot accept the terms of the license agreement InstallShield Back Cancel 7 If you agree with the terms of the License Agreement select the appropriate button and click Next The Welcome to the InstallShield Wizard for Nortel Mobile Communication Client window appears 8 Click Next The Customer Information dialog box appears See Figure 4 on page 23 Software installation Figure 4 Customer information Nortel Mobile Communication Client InstallShield Wizard Customer Information Please enter your information InstallShield 10 Enter your User Name and Company Name 11 Click Next Choose a folder to install the files on your PC See Figure 5 on page 24 Software installation Figure 5 Choose Destination Location window Nortel Mobile Communicati
9. From any screen select Tools gt Settings The MCC 3100 for Windows Mobile Dual Mode screen appears 2 Tap the Advance tab The Advance panel appears 3 Configure the settings listed in Table 14 on page 107 Table 14 Advance configuration fields Part 1 of 5 PBX Type Select the type of Nortel PBX used by your enterprise either CS 1000 or MCS 5100 Table 14 Advance configuration fields Part 2 of 5 Proxy heartbeat sec The interval in seconds that the MCC 3100 for Windows Mobile Dual Mode tests the connection to the primary proxy server by sending OPTIONS request messages The MCC 3100 for Windows Mobile Dual Mode continues to send these messages even while the primary proxy is unavailable The default and minimum configurable value is 5 seconds SBR Prefix Enter the prefix for source based routing SBR defined on the Nortel PBX Users must ensure that the MCC 3100 for Windows Mobile Dual Mode application is configured properly e Tools gt Settings gt Line 1 tab Address must be a number to which the SPS can route e Tools gt Settings gt Advanced SBR Prefix provides the SIP Phone context Reg Expires secs The login timeout between SIP registrations The default is 3600 seconds 1 hour Call Log Size lines The size of the device main memory limits the call log size Specifying a large value can negatively impact device performance The defa
10. If you enter an incorrect number or username swipe the dialpad display with your finger or tap the backspace key to delete it 4 Press the Send key or tap Talk SS The MCC 3100 for Windows Mobile Dual Mode dials the number or user name The status of the call appears in the dialpad display at the top of the screen See Figure 32 on page 67 CC 3100 for Windows Mobile Dual Mode functionality Figure 32 Call status SWFA Calling 91234967 norel com You can also place an outgoing call to an entry in your Contact list For more information see Calling a contact on the Contact List on page 94 Place an emergency call When you dial an emergency number such as 911 while you are connected to the cellular network the system switches from the MCC 3100 for Windows Mobile Dual Mode to the basic dialpad or native phone and places the call to the dispatch centre For more information contact your administrator Before you place an emergency call from the MCC 3100 for Windows Mobile Dual Mode ensure that you connect to the cellular network 1 Dial the emergency number for example 911 2 Press Send key or tap Talk The system switches to the Windows Mobile native phone and places the call to the dispatch centre By default the MCC 3100 for Windows Mobile Dual Mode identifies 911 as an emergency number Outbound calls dialing plan The Dialing Plan inserts prefixes that you would otherwise dial when you pl
11. Windows Mobile Single Mode mobile device For more information about MCC 3100 Windows Mobile Single Mode see Nortel Mobile Communication Client 3100 for Windows Mobile Single Mode User Guide NN42030 107 You can configure the MCC 3100 for Windows Mobile Dual Mode to automatically select the best available network connection either WiFi when available or cellular You can also manually specify a connection whenever you use your device The MCC 3100 for Windows Mobile Dual Mode provides a wide range of telephony and messaging features which extend enterprise Private Branch Exchange PBX functionality to mobile handheld devices Introduction Figure 1 MCC 3100 for Windows Mobile Dual Mode Home screen Nortel MCC3100 NORTEL Display John T Ne o Missed 0 Missed m nae z WiFi Cell i Messages 0 o M mowo WiFi Network ECF Registered W Cell Network Registered Supported features e e e EE Pa 4 Fa gt lt e Displays status information such as signal strength MWI and settings for sound and time New voice mail message indicator Missed Call Indicator Call Forward forwards all incoming calls WiFi only to another number Do Not Disturb blocks incoming WiFi and Cellular calls Network connections indicates your login status on WiFi and Cellular networks In automatic roaming mode the log on process is automated In manual roaming mode you must tap a
12. You can set up an automatic VPN connection from the MCC 3100 for Windows Mobile Dual Mode 1 OND Select Tools gt VPN Select the Enable VPN check box on the VPN Control Panel To use manual roaming mode to log on to the WiFi network tap WiFi Network To use automatic roaming mode to log on to the WiFi network move within range of a WiFi access point Tap Yes in the VPN Connection dialog window The VPN Control Panel appears Select a VPN profile from the list Tap Connect Enter your extended authentication ID and password if prompted Tap OK The VPN connection icon on the VPN Control Panel changes from unlocked to locked to indicate that the tunnel l is connected i Establishing a VPN connection manually You can set up a manual VPN connection from the MCC 3100 for Windows Mobile 1 Select Tools gt VPN The VPN Control Panel appears Select a VPN profile from the list The VPN Control Panel appears Tap Connect Enter your extended authentication ID and password if prompted Tap OK The VPN connection icon on the VPN Control Panel changes A from unlocked to locked to indicate that the tunnel is connected Virtual Private Network connection management Disconnecting a VPN connection Use the following procedure to disconnect the active VPN connection 1 Select Tools gt VPN The VPN Control Panel appears 2 Tap Disconnect a The active VPN connection disconnects The VPN connect
13. mobile device to turn off after a period of inactivity to conserve battery power 1 On your mobile device select Start gt Settings 2 Inthe Settings screen tap the System tab 3 Tap the Power icon The Power screen appears 4 Tap the Advanced tab 5 Select the On battery power Turn off device if not used for check box 6 From the list select a timeout period from 1 to 5 minutes 7 Tap OK to save the configuration 8 Select Start gt Settings The Programs screen appears 9 Tap the Nortel MCC3100 icon The MCC 3100 for Windows Mobile Dual Mode starts 10 On the Home screen select Tools gt Settings The MCC 3100 for Windows Mobile Dual Mode configuration screen appears 11 Tap the Advanced tab 12 Select the Enable WiFi Standby check box The mobile device enters standby mode when you press the power button to switch it off or if the activity timer expires Basic setup and use 13 Select Turn Off if Unregistered for check box 14 Specify the time out period between 1 and 120 minutes The mobile device powers down if it is in standby mode and if the mobile device unregisters from the WiFi network for longer than the period you specify As an additional step to ensure maximum battery life set the Activity Timer to its highest value For example if the corporate NAT firewall has an activity limit of 3 minutes and 10 seconds set the Activity Timer to 3 minutes For more information about the
14. use a higher value 2 minutes or more to conserve battery life Discovery Method Select None or STUN If STUN is selected Stun Server and Stun Port fields appear Stun Server Enter the hostname or IP address of the Stun Server Stun Port Enter a port number Default is 3478 4 Tap Apply to accept your changes or Undo to start again Audio settings Use the following procedure to configure Audio settings on the MCC 3100 for Windows Mobile Dual Mode 1 From any screen select Tools gt Settings The MCC 3100 for Windows Mobile Dual Mode screen appears 2 Tap the Audio tab The Audio panel appears 3 Configure the settings listed in Table 13 on page 106 Table 13 Audio configuration fields Part 1 of 2 Packetization Rate ms Select the packetization rate for the voice portion of RTP packets Configure a value in 10 millisecond increments from 10 to 40 milliseconds The default is 20 milliseconds for all codecs Echo Suppression Echo suppression reduces the possibility that you hear your own voice while you engage in a WiFi call On HTC TyTn and 6800 devices echo suppression automatically enables when you use the system speaker and automatically disables when you use the ear piece You cannot change this operation nor can you enable or disable the Echo Suppression parameter On all other devices you can enable and disable the Echo Suppression
15. All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners Publication Number P1002467 Document Release Standard 02 01 Date May 2008 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback IN O RT E L www nortel com
16. MCC 3100 for Windows Mobile Dual Mode firewall settings see Manual setup on page 101 To avoid being disturbed by incoming calls while your mobile device is switched off turn the ringer off For more information see Setting the call alert mode and phone volume on page 46 Using your mobile device when you enable WiFi Standby To conserve power on your mobile device turn it off press the Power button or allow the activity timer to expire You can receive calls and messages while the mobile device is off But if you enable the Turn Off if Unregistered option and the mobile device is outside the WiFi range longer than the timeout period you specify you cannot receive calls and messages While your mobile device is off the following actions occurs e The backlight is off e The device power state is standby e The wireless Local Area Network LAN power save mode is Best Battery To resume normal operation turn on your mobile device press the Power button or receive a call or message While your mobile device is on the following actions occurs e The backlight is on Basic setup and use The device power state is on e The wireless LAN power save mode is Best Performance Configuring a display name You configure a display name which other users see instead of your SIP address when you are in a WiFi communication session You can also program your display name on the Home screen See Addin
17. Status WIiFi A Indicates an automatic connection to the wireless network See Figure on page 65 Cellular A Indicates an automatic connection to the cellular network when WiFi becomes unavailable See Figure on page 65 You are switched back to the WiFi network when it becomes available No Service Indicates no network connection is available See Figure 29 on page 64 MCC 3100 for Windows Mobile Dual Mode functionali In some cases you must establish a VPN connection before you can log on to the WiFi network Perform the following steps to establish a VPN connection 1 If you are prompted to establish a VPN connection before you log on to the WiFi network tap Yes Select a profile and tap Connect If the User Authentication dialog appears enter your ID and password and tap OK Placing an outgoing call 1 If necessary select one of the following option buttons to change networks Wifi Cwirt J Cellular You can switch networks only if the MCC 3100 for Windows Mobile Dual Mode is set to operate in manual roaming mode For more information see Selecting a roaming mode on page 44 2 On the navigation bar tap the Call Dialpad icon d The Call dialpad screen appears You can use this screen to call a telephone number or a user name 3 To make a call use the MCC 3100 for Windows Mobile Dual Mode integrated keyboard the device hardware keyboard or the Windows Mobile soft keyboard
18. a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the telephone number for your region www nortel com callus How to get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller Introduction Introduction The Nortel Mobile Communication Client MCC 3100 for Windows Mobile Dual Mode is a Session Initiation Protocol SIP softphone that provides consolidated voice and messaging services on dual mode Wireless Fidelity WiFi and cellular mobile handheld devices The MCC 3100 for Windows Mobile Dual Mode allows you to achieve real time communication with the Nortel Mobile Communication Gateway MGC 3100 and Nortel Communication Server The term Communication Server means all communication servers that MCC 3100 supports For more information see the MCC 3100 Product Bulletin The MCC 3100 extends the enterprise collaboration functionality to a
19. a call on hold The number of calls you place on hold depends on whether you have a CDMA or a GSM mobile device e Fora CDMA mobile device you can place one cell call or multiple WiFi calls on hold When a cell call is on hold you cannot receive or make any other calls e For a GSM mobile device you can place one cell call and multiple WiFi calls on hold or multiple WiFi calls on hold When a cell call is on hold you can receive another cell call For more information see Appendix D Call sessions for mobile devices on page 127 Tap the Hold button 2 A dial tone returns and Call on Hold message appears on the dialpad display See Figure 37 on page 74 Figure 37 Call Status Call on Hold MMWR 00 00 16 Call on hold 232 nortel com The caller hears music if provided You can make or receive calls and access features in the normal manner To retrieve the call tap the Hold button 29 You can also place a call on hold or resume a held call on the Audio Sessions screen For more information see Audio Sessions screen functions on page 76 You can take someone off hold to add them to a CC 3100 for Windows Mobile Dual Mode functionality conference For more information see Setting up a conference call WiFi only on page 75 Transferring a call WiFi only You can complete blind unattended call transfers of WiFi calls 1 While a WiFi call is connected tap the Xfer button se
20. a call session to display the call management menu The call management menu includes the following options Go to Audio Panel activates the call session in the Call Dialpad screen e Join Conference adds the call session to the conference This menu item is available only when there is an active conference on the MCC 3100 for Windows Mobile Dual Mode For more information see Setting up a conference call WiFi only on page 75 e Put Session on Hold places the call session on hold changing its status from In Call to On Hold e Make Session Active resumes a held call session changing its status from On Hold to In Call Terminate Session ends the call session 4 Select a menu option to update the call session For more information on the Audio Sessions screen icons see Table 8 on page 78 SMS view screen functions The MCC 3100 for Windows Mobile Dual Mode supports SMS and Instant Messages IM Your current network connection either cellular or WiFi controls the type of message you send You can send SMS messages to mobile phones and IM to SIP clients MCS 5100 only 3 Figure 40 on page 81 shows the SMS view screen CC 3100 for Windows Mobile Dual Mode functionality Figure 40 SMS view screen Nortel MCC3100 a A QSMS View Folders Inbox Command bar BeCompose Reply Delete From Date Bold text Walid Ismail lt sip wi 05 09 07 09 45 53 indicates S JJ Walid Ismail
21. button to log on the network Navigation bar Home screen Call Dialpad Audio sessions screen Call Log screen Contacts screen The MCC 3100 for Windows Mobile Dual Mode supports the following features e cellular network standards Global System for Mobile Communications GSM and Code Division Multiple Access CDMA cellular network standards For more information see Appendix B Configuring CDMA or GSM features on your phone on page 115 network roaming mode manual or automatic roaming mode For more information about network roaming mode see Network roaming mode selection on page 43 e dialing plans For more information see Outbound calls dialing plan on page 67 Introduction auto configuration Your administrator preconfigures the MCC 3100 for Windows Mobile Dual Mode settings in files that you can download to your mobile device Contact your administrator for available features emergency service dialing For more information see Place an emergency call on page 67 text messaging supports Short Message Service SMS messaging on the cellular network and Instant Messaging IM on the WiFi network MCS 5100 only For more information about text messaging see SMS view screen functions on page 80 Screen lock deactivates keys buttons and menus on the display screen For more information about the screen lock see Screen lock on page 45 Screen V
22. cee eee So peas eer 47 BUEN WEWS occcanneeaed dae heeeeeenreeedan ees ees 48 Rectangular touchscreen in portrait and landscape mode ESAI TES TESS ET ere 48 Square touchscreen in portrait mode 49 Bask dapat wick ict no eee A wee dpe a eae 50 Launching the dialpad ERORE Rae eee de cee 50 Returning to the MCC 3100 for Windows Mobile Dual Mode eas Dl Exiting the MCC 3100 for Windows Mobile Dual Mode 52 MCC 3100 for Windows Mobile Dual Mode functionality 53 Home screen functions 000200e cece eee eee 53 Adding a display name WiFi SIP only 54 Managing your voice mail 2 2 005 55 Listening to messages cece eee ee eee 56 Checking for missed calls 6 eres exe BF Enabling Do Not DisturD 2 202 cencci were tm mee amen 57 Enabling Call Forward WiFi only 58 Logging on a network manually eae TOTEE cee D9 Logging off a network ssir 6 4 4 6e86eseesreeedse ass 60 Call dialpad screen MUINCHONG 6 wii ence cea dee pami 60 Selecting a network while in manual roaming mode 63 Monitoring a network while in automatic roaming mode 64 Placing an outgoing Call ii sara cows se pee v4 wk wae 66 Place an emergency call 00 0c eee eee 67 Outbound calls dialing plan 00000 67 Receivingacall TTET PAET TEET Meares renes 0 Simultaneous incoming calls
23. contact your service provider to obtain a PIN unlock key PUK e Select the Lock button to lock or unlock your device To lock your device enter the PIN after you register with the GSM network Change the PIN Type the old password in the Enter PIN field Select the Lock button to lock the device You must lock the device you can change the PIN Type the new password 4 to 8 numeric digits in the Enter new PIN field Re enter the new password in the Confirm New PIN field e Select the Change button to activate the new PIN You can now use the new PIN to lock or unlock the device IMPORTANT You must remember your PIN If you enter an incorrect PIN five times you must enter a PIN unlock key PUK Contact your service provider to obtain your PUK fy ee B Configuring COMA or GSM features on your phone The following procedure provides what is typically available on Code Division Multiple Access CDMA and Global System for Mobile Communications GSM networks Settings are specific to your device See your device documentation to confirm the services your device supports Your cellular service provider can offer a different selection of services than the services listed in Table 16 on page 116 and Table 17 on page 117 For more information see your mobile device guide 1 Select Tools gt Cellular Services The Cellular Service Configuration screen appears Tap the tabs located at the bottom of
24. default TTY is disabled Alert If you enable this parameter the mobile device plays an alert tone every time CDMA network service is acquired or lost Enabled by default Automatic pickup If you select this check box the mobile device automatically answers incoming calls as they are received Table 16 CDMA phone service configuration fields Part 2 of 2 Field name Description Talk after x rings If you select Automatic Pickup select the number of times the mobile device rings before it answers incoming calls The default is three rings the range is from one to six rings Table 17 shows the GSM phone service configuration fields Table 17 GSM phone service configuration fields Part 1 of 3 Field name Description Call Barring Use the settings on this screen to block certain categories of incoming or outgoing calls on the mobile device The options to block incoming cellular calls are as follows e Off e Allcalls e When roaming e Off The options to block outgoing cellular calls are as follows Off All calls international e International except to home country Table 17 GSM phone service configuration fields Part 2 of 3 Field name Description Caller ID Select whether your caller ID is presented to one of the following options e everyone that you call on the cellular network no one that you call on the cellular network
25. options when you receive a call or message on one network and return it from another network e If you receive a call or an SMS message on the cellular network and reply to it from the WiFi network the Prefix Options screen appears You can select a PBX Prefix or an Optional Prefix e If you receive a call or an SMS message on the WiFi network and reply to it from the cellular network an edit box appears Use it to amend the original SIP address before you place the call on the PSTN For more information see e SMS view screen functions on page 80 e Call Log screen functions on page 85 MCC 3100 for Windows Mobile Dual Mode functionali You cannot insert a Prefix from the Call log or SMS view Receiving a call After you log on you can receive calls for both your WiFi and cellular numbers You can receive calls from any screen See Figure 33 Figure 33 Incoming call dialog MCC 3100 New incoming call from Gilles Rioux 272 When you receive an incoming call the MCC 3100 for Windows Mobile Dual Mode Incoming Call dialog window appears The dialog window presents the following caller ID information e For Cell calls The caller ID name and type work mobile or home display if the incoming number matches a record on the Contact List Multiple Contacts displays if the number matches more than on record Unknown Contact displays if the number does not match any reco
26. parameter if the MCC 3100 for Windows Mobile Dual Mode does not engage in a call When you enable Echo Suppression the following settings take effect maximum echo suppression for WiFi calls e half duplex audio through the system speaker When you disable Echo Suppression the following settings take effect no echo suppression for WiFi calls e full duplex audio through the system speaker Table 13 Audio configuration fields Part 2 of 2 VAD CNG If you select Voice Activity Detection Comfort Noise Generation VAD CNG voice based RTP packets do not send during periods of silence potentially saving bandwidth for WiFi calls This option enables by default Only VAD is supported with G 729 In Band DTMF If you select In Band DTMF DTMF tones generate with in band signalling If you do not select In Band DTMF DTMF tones generate with out of band signalling using specialized RTP headers RFC 2833 This option disables by default Available Codec s Use the Up and Down buttons to assign priority settings to the available audio codecs Codec 1 has the highest priority and is offered first during negotiation Use the Add and Remove buttons to enable and disable codecs on the list 4 Tap Apply to accept your changes or Undo to start again Advance settings Use the following procedure to configure Advance settings on the MCC 3100 for Windows Mobile Dual Mode 1
27. set Call Forward on a desktop phone On the MCC 3100 for Windows Mobile Dual Mode for WiFi does not impact the Call Forward No Answer on the communication server Logging on a network manually You can manually log on register when you manually configure the MCC 3100 for Windows Mobile Dual Mode to operate in manual network roaming mode For more information see Selecting a roaming mode on page 44 You must log on to a network before you can place a call or senda message 1 On the navigation bar tap the Home icon 3 The Home screen appears 2 Tap the WiFi Network or Cell Network flag button sd Select Login If a VPN tunnel is required WiFi only you are prompted with the following a Onthe VPN Connection dialog tap Yes b On the VPN Control Panel select a VPN Profile Tap Connect c Enter your extended authentication ID and password if prompted 5 Tap OK If the tunnel connects successfully the VPN connection aS a icon changes from unlocked to locked When the flag button turns green the MCC 3100 for E Windows Mobile is logged in to your network If you have difficulty logging on contact your administrator For information about your network status see Table 5 on page 61 MCC 3100 for Windows Mobile Dual Mode functionali Logging off a network 1 On the navigation bar tap the Home icon 3 The Home screen appears Tap the WiFi Network or Cell Network flag button E Select Logout When
28. start the MCC 3100 for Windows Mobile Dual Mode install the license key on the mobile device For more information see Installing the license key on page 28 1 Tap Start gt Programs 2 Tap the Nortel MCC3100 icon K 3 Tap Yes to allow the application to run Basic setup and use The MCC 3100 splash screen appears momentarily See Figure 18 on page 38 Figure 18 MCC 3100 splash screen Press the gt MOBILE COMMUNICATION CLIENT 3100 NORTEL After the MCC 3100 for Windows Mobile Dual Mode starts the Home screen replaces the splash screen IMPORTANT Startup time and ongoing performance of the MCC 3100 for Windows Mobile Dual Mode depends on available system resources 4 Enter your configuration settings Basic setup and use For further information about how to enter configuration settings see How to enter your configuration settings on page 39 IMPORTANT If you restart the mobile device while the dual mode version of the MCC 3100 for Windows Mobile Dual Mode runs the MCC 3100 for Windows Mobile Dual Mode application relaunches automatically How to enter your configuration settings Before you use the MCC 3100 for Windows Mobile Dual Mode application add your personalized configuration settings to the mobile device See Automated setup on page 39 to program your settings Automated setup Your system administrator manages your user profile with the Mo
29. the character corresponding to 1 up to 9 After you program the map select the Active check box If you misconfigured the alpha to digit map or if you do not select the Active check box select the shift key before you select an alphanumeric key on the device hardware keyboard Alpha To digit Active Select this check box to enable alpha to digit mapping This enables by default when you install the MCC 3100 for Windows Mobile Dual Mode on any device that does not support the Call Dialpad When you enable alpha to digit mapping the mapped keys function as numeric keys For example if 0 is mapped to A the A key always functions as the 0 key Disable alpha to digit mapping to restore alphabetic functionality SIP Voice Mail Enter the SIP address to access the enterprise voice mail server to access your mailbox on the WiFi network directly from the MCC 3100 for Windows Mobile Dual Mode The method you use to call your mailbox varies from one device to another Possible methods include e Tap and hold Mailbox key on Call Dialpad e Tap and hold the 1key on Call Dialpad e Tap and hold the 1 key on device keyboard requires alpha to digit mapping Table 14 Advance configuration fields Part 5 of 5 Enable WiFi Standby If you select this check box the mobile device enters standby mode whenever it is switches off for example you press the Power button or the activity timer expires In standby mo
30. the flag button turns yellow the MCC 3100 for E Windows Mobile is logged out of the network For information about your network status see Table 5 on page 61 Call dialpad screen functions Use the Call Dialpad screen to place outgoing calls mute the microphone redial the last number dialed set up a conference e place calls on hold and initiate a call transfer Figure 26 on page 54 shows the Call dialpad screen CC 3100 for Windows Mobile Dual Mode functionality Figure 26 Call dialpad screen NortelMcc3100 6 B lt lt X Gellular hl New Messages 7 Soft keys Back key Network keys End key Enterprise keys Microphone control Dialpad Table 5 shows the call dialpad screen function keys Table 5 Call dialpad screen function keys Part 1 of 2 Function key Description Soft keys Use the soft keys to select options that appear on the dialpad display Back key Press the Back key to delete mistakes Network keys Use the network keys to select either a WiFi or a Cellular network connection Talk key Use the Talk key to initiate a call and perform other functions such as redial last number dialed End key Use the End key to terminate a call MCC 3100 for Windows Mobile Dual Mode functionali Table 5 Call dialpad screen function keys Part 2 of 2 Function key Description Enterprise key Use the Enterprise key to place a WiFi or cellular call on hold
31. to initiate or join a WiFi conference or to transfer a WiFi call Microphone Use the microphone control to mute or unmute the control microphone Keypad Use the key pad to dial numbers or enter text The key pad appears when the MCC 3100 for Windows Mobile Dual Mode is in portrait view only When the MCC 3100 for Windows Mobile Dual Mode is in landscape view use the device keyboard The Call dialpad screen supports the following functions e Selecting a network while in manual roaming mode on page 63 e Monitoring a network while in automatic roaming mode on page 64 e Placing an outgoing call on page 66 e Receiving a call on page 70 e Call Waiting on page 72 e Redialing the last number dialed on page 73 Ending a call on page 73 e Muting the microphone on page 73 e Switching between the earpiece and speaker phone on page 74 e Placing a call on hold on page 74 Transferring a call WiFi only on page 75 e Setting up a conference call WiFi only on page 75 CC 3100 for Windows Mobile Dual Mode functionality Selecting a network while in manual roaming mode Use the following procedure to specify which network either WiFi or Cellular that you want to use as your dialout network Use this network to place all of your outgoing calls Before you can switch between the WiFi and cellular networks you must configure the MCC 3100 f
32. you can begin to use the MCC 3100 for Windows Mobile Dual Mode 5 Configure the settings listed in Table 10 on page 102 Table 10 Line 1 configuration fields Part 1 of 2 Address The SIP username of the line which can be a name such as John or an extension number such as 2701 For example enter 2701 not 2701 domain com When the user places a call the system adds an symbol followed by the domain name to create a complete SIP address For CS 1000 the SIP username must match the Authentication ID Display Name The name that other users see on their devices if supported when you engage ina call or SIP message session SMS Line Type Always Private Line Label The label that appears on the WiFi line button in the Call Dialpad screen The label is restricted to a maximum of three alphanumeric characters The default label is P1 Authentication ID Your SIP authentication username for example johnSmith For CS 1000 your SIP authentication username must match the Authentication ID Authentication Password Your SIP authentication user password for example 95786 Table 10 Line 1 configuration fields Part 2 of 2 Call Forward Always Select this check box to forward all incoming WiFi calls to the number specified You can also enable this feature on the Home screen See Enabling Call Forward WiFi only on page 58 Call
33. 2 Accessing the Contact List n anaana aaan 92 Adding a contact to the Contact List 93 Calling a contact on the Contact List 94 Virtual Private Network connection management 97 Establishing a VPN connection 98 Disconnecting a VPN connection 99 Manual set p 22506ssvense ves eeweee eens ew eweus 101 Line SQNINGS ccdkeciadedsaaeans eee ee TEETE 101 FOY SONNO ari nia EA a A ees 103 Firewall settings ows vse dun ieee Sheek ede 104 Audio SCUINGS i cccccctcciavreiere tranraadio aes 105 Advance settings 2 0 e ee eee eee 107 Dialing Plan settings DNA TELET PERT anse WHI Phone security settings 00 eee eee 112 Configuring CDMA or GSM features on your phone 115 VPN GCONNGGHONS 0 42 ic8cd 000 cvacdccwncedateesed 121 Adding a VPN profile 20 0020 eee eee 121 Editing a VPN profile ean iain gia aires bikses Wee Deleting a VPN profile 2c sacked evecd ieee deeis dns 126 Call sessions for mobile devices New in this release New in this release The following sections detail what is new in Mobile Communication Client 3100 for Windows Mobile Dual Mode Features MC 3100 Release 2 1 does not introduce new software for the Mobile Communication Client 3100 for Windows Mobile Dual Mode you use the Release 2 0 software For information about the Mobile Communication Client 3100 for Wi
34. Active 80 Session Initiation Protocol SIP 13 130 Session on Hold 80 Short Message Service SMS 15 130 SIM card 119 Simple Traversal of Universal Dialing Plan STUN 18 130 Simultaneous incoming calls 71 SMS view screen Call 84 Delete 84 Read 81 Reply 84 SMS View screen functions 81 Soft keys 61 Sorting calls Call start 90 Caller ID 90 Duration 90 Starting the application 37 Subscriber Identity Module SIM 130 Supported features 14 Supported platforms 19 system requirements 18 T Talk key 61 Terminate Session 80 Today screen 47 Touchscreen 48 Transferring a call 75 U Uniform Dialing Plan UDP 130 Universal Resource Identifier URT 130 Universal Resource Locator URL 130 Universal Serial Bus USB 21 Use Default IKE Proposal IKE Proposal 124 Use Default IPSec Proposal IPSec Proposal 125 ser setup 37 q V Virtual Private Network VPN 16 130 Voice Activity Detection VAD 18 130 Voice mail GSM 119 No voice mail 56 Unknown 56 Voice mail message waiting 56 Voice mail message waiting indicators 56 VPN connection discoonecting 99 Manual 98 VPN profile 121 Add 121 Delete 126 Edit 125 WwW Wide Area Network WAN 130 Windows Mobile native dialer 50 Wireless Fidelity WiFi 130 Nortel Mobile Communication 3100 Series Portfolio Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide Copyright 2007 2008 Nortel Networks
35. Forward If you enable WiFi call forwarding the mobile Reminder device briefly rings whenever a call forwards to the number you specify Call Forward To The phone number SIP URI or voice mailbox to which WiFi calls forward To ensure that you have entered a valid telephone number or SIP URI perform the following test 1 Enable the Call Forwarding feature 2 From another device call the address for this line your phone or extension number 3 If the call forwards the feature is configured correctly If the call does not forward you hear nothing the feature is not configured correctly and you must enter a new phone number or SIP URI 6 Tap Apply to accept your changes or Undo to start again Proxy settings Use the following procedure to configure Proxy settings on the MCC 3100 for Windows Mobile Dual Mode 1 From any screen select Tools gt Settings The MCC 3100 for Windows Mobile Dual Mode screen appears 2 Tap the Proxy tab The Proxy panel appears 3 Configure the settings listed in Table 11 on page 104 Table 11 Proxy configuration fields Domain The SIP domain at which the MCC 3100 for Windows Mobile Dual Mode registers MCC 3100 for Windows Mobile Dual Mode adds an followed by the domain name to SIP usernames that you enter Primary ECS Server The IP address of the primary Enterprise Communication Server Use one of the following formats IP address DNS A record
36. Log 1 Select Tools gt Settings The MCC 3100 for Windows Mobile Dual Mode Configuration screen appears 2 Tap the Advance tab 3 Use the Windows Mobile soft keyboard to enter the Call Log Size lines 4 After the configuration completes tap the OK button in the upper right portion of the screen Contact List Address book The MCC 3100 for Windows Mobile Dual Mode Contact List is integrated with the Windows Mobile Address Book The Contact List supports the following functions e Accessing the Contact List on page 92 e Adding a contact to the Contact List on page 93 e Calling a contact on the Contact List on page 94 Accessing the Contact List Use the following procedure to access your Contact List 1 On the navigation bar or on the Windows Mobile Today screen tap the Contact List icon The Contacts List screen appears 2 Use the navigational tools located at the top of the screen to sort the list and to search for contacts CC 3100 for Windows Mobile Dual Mode functionality Adding a contact to the Contact List Use the following procedure to add a contact to the Contact List D 1 On the navigation bar or on the Windows Mobile Today screen tap the Contact List icon The Contacts List screen appears 2 Select New Contact The Edit Contact screen appears Figure 47 Edit Contact screen Contacts Paa YI 6 55 fok Name Job title Department Company Wor
37. NORTEL Nortel Mobile Communication 3100 Series Portfolio Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide a rr O0COCCCCC0 NINE 0000 O 60 aaa o To 1o na e CEN 000101 oloje moensis ER NA JO 10101010010 016853685256 10 10 10 ie Lo i 61600000000 20 SOO 0000009004 000010101010000 10101 Contents New in this release 20 0 cece ee eee eee eee 9 FU airs be ick ct WR NS ah ck oh Aaa aac ie AB brah ca 9 CNA ccd weengaeee tenkedseentaee beadeed patadieee dare 9 Revision history er eer ere tr See eee ee 9 How t g t help 25 6 cccsw cess wires swans een seed ans oor 11 Getting help from the Nortel Web site 11 Getting help over the phone from a Nortel Solans COME eraris sait aiar Kobheed ie deevae dh 1i Getting help from a specialist by using an Express Routing Code i ccroscsracceriremnasedranmns 12 Getting help through a Nortel distributor or reseller TET T EEN PETTITTE SEET TTET We MPOC 5 coca Gedd yen taneninakmee io hieamne saan 13 Supported features c ceca dace ac dees deed cee ews 14 ReguremamMS 5p gash BR Raed Agia RAR wR ew dow HS a 18 Supported platforms waxed heed e Rade ee ee ade 19 Software installation 000s cece 21 Installing the MCC 3100 for Windows Mobile Dual Mode software 21 Managing the license key 2000 cece eee 28 Installing the license key
38. able 4 Voice mail message waiting indicators Event Indicator Voice mail WiFi mailbox displays Yes to indicate that you message waiting have messages waiting Cellular mailbox displays the number of messages waiting The voice mail icon appears in the status bar No voice mail 0 indicates no messages Unknown indicates message status is unknown disconnected from the network Listening to messages You can access your WiFi and cellular mailboxes and listen to your voice mail messages directly from the MCC 3100 for Windows Mobile Dual Mode You can use the New Messages section or Call Dialpad screen to listen to new messages You should disable Cell voicemail to ensure that Enterprise voicemail treatment applies to calls which extend to your cell Using the New Messages section to listen to messages 1 On the navigation bar tap the Home icon 3 The Home screen appears 2 Check the New Messages section to determine the status of your mailboxes 3 If you have new messages tap the WiFi or Cell new messages indicator The MCC 3100 for Windows Mobile Dual Mode calls your WiFi or cellular voice mail system After the call connects you can access your mailbox and listen to your messages CC 3100 for Windows Mobile Dual Mode functionality Using the Call Dialpad screen to listen to messages 1 Tap WiFi or Cell to select a dialout network connection manual roaming mode only 2 Perform one
39. ace long distance and out of network calls The dialing plan is programmed in MCC 3100 for Windows Mobile Dual Mode configuration settings You have access to your desktop dialing plan when you use the MCC 3100 for Windows Mobile Dual Mode for WiFi calls For more information about dialing plans contact your administrator MCC 3100 for Windows Mobile Dual Mode functionali The dialing plan consists of the following Prefix options e Prefix e PBX Prefix e Optional Prefix Invoking the Prefix option from the dialpad You can access your desktop dialing plan when you use the MCC 3100 for Windows Mobile Dual Mode for WiFi calls Your administrator configures all Public Switched Telephone Network PSTN numbers to include a plus These numbers are valid both locally and internationally and are valid on the cellular network and private communication servers voice networks When you use Nortel Communication Servers the Prefix option is handled by the network in WiFi mode similar to the way it is handled in Cellular mode Invoking the PBX Prefix option from the dialpad If you place a WiFi call you can insert the PBX prefix to route the call toa Private Branch Exchange PBX connected to the PSTN The PBX prefix is a single digit such as 9 The PBX prefix is inserted in WiFi calls only 1 On the Windows Mobile soft keyboard dial the telephone number For example 1234567 Tap and hold Talk AS The Prefix Options scre
40. agement Virtual Private Network connection management A Virtual Private Network VPN connection allows you to communicate through the public internet but maintain privacy through the use of a tunneling protocol and security procedures You can be required to establish a VPN connection to your enterprise before you can use the MCC 3100 for Windows Mobile Dual Mode to access enterprise network resources The MCC 3100 for Windows Mobile Dual Mode supports multiple VPN profiles Each profile requires a unique VPN connection For example you can use one VPN profile at home and another at the office For information about how to manage your VPN profiles see VPN connections on page 121 After you define your VPN profile on the MCC 3100 for Windows Mobile Dual Mode you can use them to establish a VPN connection When you log in to the WiFi network select a profile and complete the connection IMPORTANT The MCC 3100 for Windows Mobile Dual Mode supports only one active VPN connection IMPORTANT The Remember My Password check box is available the first time you connect to the VPN server If you enable the check box and the VPN server permits the password is saved for subsequent connections If the VPN Server does not allow the VPN password to be remembered the check box is not available for subsequent connections to the VPN server Virtual Private Network connection management Establishing a VPN connection
41. ard 01 02 This document is upissued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5 0 and Multimedia Communication Server 5100 Release 4 0 This document includes updates for technical content based on CR Q01743148 01 Standard 01 01 This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5 0 and Multimedia Communication Server 5100 Release 4 0 How to get help How to get help This chapter explains how to get help for Nortel products and services Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products From this site you can e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting help over the phone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site and you have a Nortel support contract you can also get help over the telephone from
42. attery life Basic Bluetooth connectivity for cellular and WiFi calls advanced support varies by headset and mobile device Requirements The MCC 3100 for Windows Mobile Dual Mode requires the following devices Mobile device handsets that support one of the following network connection modes WiFi network connectivity for WiFi mode Introduction WiFi and CDMA network connectivity for WiFi CDMA mode WiFi and GSM network connectivity for WiFi GSM mode Any type of wireless access point located in the enterprise at home or in a public hot spot e Nortel Communication Server programmed with a SIP account for each WiFi user Supported platforms Table 2 shows supported hardware operating systems and network connections Table 2 Supported platforms Dual mode device Operating system OEM HP iPAQ hw69xx Windows Mobile 5 0 HTC Apache Windows Mobile 5 0 UTStarcom 6700 HTC Universal Windows Mobile 5 0 HTC TyTN Windows Mobile 5 0 Original Equipment Manufacturer OEM names are provided Local carriers can sell the same devices under different names For a list of the latest supported devices see the MCC 3100 Product Bulletin at www nortel com IMPORTANT You must use handsfree operation or a headset to make or receive WiFi calls on all supported mobile devices except HTC TnTN Introduction Software installation Software installation Th
43. ay victor A New Messages g 48 Missed Calls E CFW Registered x WiFi Network f j Unavailable cr os SP 2D Registered Cell Network Tools SP 2D 8 Square touchscreen in portrait mode If your device supports a square touchscreen Figure 23 on page 50 the MCC 3100 for Windows Mobile Dual Mode always displays in portrait mode Basic setup and use Figure 23 Square touch screen Nortel MCC3100 Ro Y 4 ix Basic dialpad You can temporarily exit the MCC 3100 for Windows Mobile Dual Mode in order to use the native Windows Mobile dialer For example you can use this dialpad to place an emergency call on the cellular network IMPORTANT You can also use the MCC 3100 for Windows Mobile Dual Mode dialpad to place an emergency call The number must be recognized as an emergency number for example 911 The system automatically switches to the native Windows Mobile dialer The system administrator programs the list of valid emergency numbers in the MCC 3100 for Windows Mobile Dual Mode Administration Tool Launching the dialpad If the MCC 3100 for Windows Mobile Dual Mode is currently open on the mobile device close it then launch the native dialer Basic setup and use Select Tools gt Basic Dialpad The MCC 3100 for Windows Mobile Dual Mode application stops and the view switches to the native Windows Mobile dialer See Figure 24 on page 51 Figure 24 Windows Mobile d
44. bile Client Administration Tool An automated e mail generates when your system administrator creates and updates your user profile with the Mobile Client Administration Tool Initial configuration Follow the instructions in the automated e mail you receive when your system administrator creates your user profile You can follow the steps below to configure your mobile device with MCC 3100 for Windows Mobile Dual Mode 1 Download the MCC 3100 for Windows Mobile Dual Mode software from the location specified in the automated e mail 2 Install the MCC 3100 for Windows Mobile Dual Mode software See Installing the MCC 3100 for Windows Mobile Dual Mode software on page 21 3 Copy your license key from the automated e mail to your computer 4 Install your license key See Installing the license key on page 28 Basic setup and use 5 Start the MCC 3100 for Windows Mobile Dual Mode See Starting MCC 3100 for Windows Mobile Dual Mode on page 37 Upgrade configuration Follow the instructions contained in the automated e mail you receive when your system administrator updates your user profile You can follow the steps below to upgrade MCC 3100 for Windows Mobile Dual Mode on your mobile device 1 Obtain the instructions from the automated e mail 2 On your mobile device select Start gt Programs The Program screen appears 3 Tap the Nortel MCC3100 icon The MCC 3100 for Windows Mobile Dual Mode sta
45. cable check box to set the call alert mode ringer on off or vibrate mode 3 Use the slider to adjust the phone ringer and speaker volume as shown in Figure 19 Basic setup and use Figure 19 Volume adjustment Phone speaker volume Mobile device volume Ringer on off Vibrate on off Your device can offer enhanced handset speaker performance when in SIP mode For further information see Norte Mobile Communication Client 3100 for Windows Mobile Release Notes NN42030 400 Screen access Select the appropriate icon on the Windows Mobile Today screen Figure 21 or in the MCC 3100 for Windows Mobile Dual Mode navigation bar Figure 20 Figure 20 Navigation bar sMs Log Call Contacts dialpad Home dan Basic setup and use Figure 21 Today screen Dialpad Log Audio SMS Call Sessions Dialpad Screen views The MCC 3100 for Windows Mobile Dual Mode displays in a different manner depending on your device type and how the touchscreen is configured Rectangular touchscreen in portrait and landscape mode If your device supports a rectangle touchscreen that rotates the MCC 3100 for Windows Mobile Dual Mode displays in portrait or landscape mode Figure 22 on page 49 shows the touch screens in portrait and landscape modes Basic setup and use Figure 22 Touchscreens Portrait mode Landscape mode Nortel McC3100 Norteimcc3100 gt Y 44 NORTEL NORTEL Displ
46. card select an installation location for the MCC 3100 for Windows Mobile Dual Mode See Figure 11 on page 27 Figure 11 Installation location Choose a location to install Nortel Mcc3100 Device Storage Card Space Needed 7619 KB 19 Select the location where you want to install and run the MCC 3100 for Windows Mobile Dual Mode Device or Storage Card 20 Tap Install The application installs in the location you select 21 Tap OK to restart the device 22 On the mobile device tap the WiFi icon on the status bar The WiFi Connectivity bubble appears 23 Tap Turn Off Wi Fi then tap Turn On Wi Fi 24 Install the License key See Installing the MCC 3100 for Windows Mobile Dual Mode software on page 21 Software installation Managing the license key Before you can use the MCC 3100 for Windows Mobile Dual Mode you must add your license key to the mobile device Save a copy of your license key in case you delete the original license key Contact your administrator if you do not have a License key Installing the license key Obtain your license key from your system administrator then use the following steps to install the license key Copy the license key file license txt to a folder on your computer Use a USB cable to connect the mobile device to your computer Start Microsoft ActiveSync Click Explore Click on My Windows Mobile Based Device in the explorer window Navigate to th
47. de the device backlight touch and audio are off and the range of the WiFi radio reduces but the system remains active and the MCC 3100 for Windows Mobile Dual Mode can continue to receive calls and messages If you clear this check box the mobile device power downs when it is switches off and the MCC 3100 for Windows Mobile Dual Mode cannot receive calls and messages Turn Off if WiFi If you select Enable WiFi Standby you can Unregistered for specify a timeout period of 1 to 120 minutes This causes the mobile device to turn off when it is in standby mode and when you unregister from the WiFi network for longer than the period of time you specify If you clear this check box the device power status is unaffected by the WiFi network connection 4 Tap Apply to accept your changes or Undo to start again Dialing Plan settings Use the following procedure to configure Dialing Plan settings on the MCC 3100 for Windows Mobile Dual Mode 1 From any screen select Tools gt Settings The MCC 3100 for Windows Mobile Dual Mode screen appears 2 Tap the Dialing Plan tab The Dialing Plan panel appears 3 Configure the settings listed in Table 15 on page 112 Table 15 Dialing Plan configuration fields PBX Prefix If you place a call on the WiFi network select the PBX Prefix in order to route the call to a PBX For example if you dial 3257023 and then select a PBX Prefix 9 the ultimate number
48. e Call Log on page 90 e Clearing the Call Log on page 91 e Setting the size of the Call Log on page 92 CC 3100 for Windows Mobile Dual Mode functionality Call Log indicators Table 9 shows the Call Log indicators Table 9 Call Log indicators Part 1 of 2 Indicator Icon Description Call status Green arrow outgoing call rig Blue arrow incoming call R Red arrow missed call Media type Q Audio lists only audio calls Network type WiFi A wireless mode automatic roaming MiFi M WiFi M wireless mode manual roaming Cellular A cellular mode automatic roaming 2a_ellular M Cellular M cellular mode automatic roaming No Service No Service no available network MCC 3100 for Windows Mobile Dual Mode functionali Table 9 Call Log indicators Part 2 of 2 Indicator Icon Description Caller ID lt name number gt Caller number or name Call Start lt date time gt Date and time that the call started Session duration lt HH MM SS gt Duration of call Accessing the Call Log You can access the Call Log to view a history of received dialed and missed calls 1 On the navigation tool bar tap the Call Log icon nS The Call Log screen appears Figure 45 Call Log screen hoe mcc3100 gt lt amp 93904003 nortel com 2007 06 26 14 46 54 00 00 00 WiFi 93904003 no
49. e My Documents folder D OF 0 D To copy the license key license txt from your computer to the My Documents folder right click on license txt then press Copy Go to My Documents and press Paste Software installation 8 After you install the license key start the MCC 3100 for Windows Mobile Dual Mode and configure the application settings IMPORTANT When the MCC 3100 client application launches for the first time it requires a connection to the Internet to validate the license information Thus you must establish a connection to the Internet before the MCC 3100 client application launches You can establish this connection by means of one of the following USB ActiveSync to a PC with an Internet connection WiFi connection with direct access to the Internet Cellular data connection IMPORTANT If you use VPN the VPN client is not available until the license information validates If you use VPN by means of a WiFi connection to obtain access to the Internet use one of the following to validate the license USB ActiveSync to a PC with an Internet connection Cellular data connection For more information see Starting MCC 3100 for Windows Mobile Dual Mode on page 37 and How to enter your configuration settings on page 39 9 Copy the license key file license txt to a folder on your computer Backing up the license key Save a copy of the license key in case you del
50. ed for calls to SIP usernames on the WiFi network See Adding a contact to the Contact List on page 93 2 On the navigation bar or on the Windows Mobile Today screen tap the Contact List icon The Contacts List screen appears 3 Doone of the following actions to select a contact e Use the stylus to scroll through the list Tap and hold the contact you want to call e Use the navigator button to scroll through the list Press and hold the navigator button on the contact you want to call CC 3100 for Windows Mobile Dual Mode functionality Figure 48 Contacts List screen Contacts P Y X abl cde fgh ijk Imn opa rst Juvw xyz Desk Front 613 847 2260 w 4 Scroll through the list and tap one of the following options e Dial Mobile with Nortel MCC3100 e Dial Home with Nortel MCC3100 e Dial Work with Nortel MCC3100 See Figure 49 on page 96 MCC 3100 for Windows Mobile Dual Mode functionali Figure 49 Menu list Contacts PR zg X Call Work Call Home Call Mobile Send E mail Send Text Message Add to Speed Dial Add Yoice Tag Beam Contact Copy Contact Delete Contact Dial Mobile With Nortel MCC3100 Dial Home With Nortel MCC3100 Dial Work With Nortel MCC3100 The Call Dialpad screen appears and the MCC 3100 for Windows Mobile Dual Mode dials the number The status of the call appears in the dialpad display Virtual Private Network connection man
51. en appears 2 Select the Add PBX Dial out Prefix check box 3 Tap Call The system inserts the PBX prefix and calls the number For example 9 1234567 You can use the PBX Prefix in conjunction with the Optional Prefix When the Prefix Options screen appears select the PBX Prefix check box and select an Optional Prefix from the list The system inserts the PBX Prefix followed by the Optional Prefix and calls number For example 9 6131234567 CC 3100 for Windows Mobile Dual Mode functionality Invoking the Optional Prefix from the dialpad 1 On the Windows Mobile soft keyboard dial the telephone number For example 1234567 2 Tap and hold Talk 4 The Prefix Options screen appears 3 Select the Add PBX Dial out Prefix check box WiFi only 4 Select an Option Prefix from the list 5 Tap Call For cellular calls the system inserts the Optional Prefix and calls the number for example 613 1234567 For WiFi calls the system inserts the PBX Prefix followed by the Optional Prefix and calls the number for example 613 1234567 Contact List Call Log or SMS view You can also insert prefixes in numbers you call from the Contact List Call Log or SMS view From the Contact list you can preconfigure the contact with a Prefix You can select a PBX Prefix and an Optional Prefix For more information see Contact List Address book on page 92 From the Call log or SMS view you are presented with the following
52. en lock automatically 45 End key 61 Ending a call 73 Entering configuration settings 39 Enterprise key 62 Establish a VPN connection 98 Exiting the Mobile Console 52 Expedited Forwarding EF 18 129 Extended Authentication ID Gateway 123 Extended Authentication ID Type Gateway 123 Extended Authentication Password Gateway 123 F Filtering calls options All calls 89 Incoming calls 89 Missed calls 89 Outgoing calls 89 Fixed Dialing GSM 119 Fully Qualified Domain Name FQDN 18 129 G G 7 11 Mu Law 18 G 711 A Law 18 G 729AB audio codec 18 Gateway Authentication 122 Destination 121 Enable Perfect Forward Secrecy 122 Extended Authentication ID 123 Extended Authentication ID Type 123 Extended Authentication Password 123 Gateway Type 121 Group Authentication ID 123 Group Authentication Password 123 Gateway Type Gateway 121 Global System for Mobile Communications GSM 14 115 129 Group Authentication ID Gateway 123 Group Authentication Password Gateway 123 GSM Call Barring 117 Call Forwarding 118 Call Waiting 118 Caller ID 118 GSM cellular service 115 H Headsets 46 Home screen functions 53 HP iPAQ hw69xx 19 HTC Apache 19 HTC TyTN 19 HTC Universal 19 IKE Proposal Autotmatic rekey 124 Use Default IKE Proposal 124 Incoming calls Cellular 70 WiFi 70 Instant Messages IM 80 IPSec Proposal Automatic rekey 125 Use Default IPSec Proposal 125 J Join C
53. ersal Serial Bus USB cable 1 On your PC select Start gt Settings gt Control Panel gt Add or Remove Programs 2 Select Nortel Mobile Communication Client 3100 3 Select Change Remove Follow the prompts to remove the MCC 3100 for Windows Mobile Dual Mode software from your PC Determining the software version To check the software version of the MCC 3100 for Windows Mobile Dual Mode from the About screen select Tools gt About Software installation Basic setup and use Basic setup and use This section describes how to configure start and use the Nortel Mobile Communication Client MCC 3100 for Windows Mobile Dual Mode basic features Use the following procedures Starting MCC 3100 for Windows Mobile Dual Mode on page 37 e How to enter your configuration settings on page 39 Power management enhancements for Voice over WLAN on page 40 e Configuring a display name on page 43 e Network roaming mode selection on page 43 Screen lock on page 45 e Setting the call alert mode and phone volume on page 46 Screen access on page 47 Screen views on page 48 e Basic dialpad on page 50 e Exiting the MCC 3100 for Windows Mobile Dual Mode on page 52 Starting MCC 3100 for Windows Mobile Dual Mode Select the Nortel MCC 3100 icon on the Programs screen to start the MCC 3100 for Windows Mobile Dual Mode Before you
54. essions screen indicators Table 8 Audio sessions indicators Part 1 of 2 Indicator Icon Description Call status Green arrow outgoing call Blue arrow incoming call Red arrow missed call Session status Call on hold or Remote party call on hold In call Call terminated K kf P GG CE CC 3100 for Windows Mobile Dual Mode functionality Table 8 Audio sessions indicators Part 2 of 2 Indicator Network type icon Ea ye F 4 Description WiFi A wireless mode automatic roaming WiFi M wireless mode manual roaming Cellular A cellular mode automatic roaming Sc elular M Cellular M cellular mode automatic roaming No Service No Service no available network Call state P Call State changes mid call Caller ID lt name number gt Caller number or name Managing active audio sessions You can manage a list of active audio sessions MCC 3100 for Windows Mobile Dual Mode functionali 1 While one or more sessions are active for example In call or On hold on the navigation bar tap the Call Dialpad icon f The Audio Sessions screen replaces the Call Dialpad screen The screen can display a single In Call session and multiple On Hold and Terminated sessions if sufficient network resources are available From the line selector box select a line Tap and hold
55. ete the original license key from your mobile device or if you perform a hard reset on your mobile device which causes the loss of all applications and data Software installation To reinstall the license key see Installing the license key on page 28 Upgrading the MCC 3100 for Windows Mobile Dual Mode software This procedure describes how to upgrade or reinstall the MCC 3100 for Windows Mobile Dual Mode software NO or eS w IMPORTANT In general you can upgrade between versions but if you move from the Virtual Private Network VPN version to non VPN and vice versa you must uninstall the previous version of software Obtain the MCC 3100 for Windows Mobile Dual Mode software from your system administrator Tap Tools gt Exit to stop the MCC 3100 for Windows Mobile Dual Mode software Copy MCC3100 WM VPN exe to a folder on your computer Use a USB cable to connect the mobile device to your computer Start Microsoft ActiveSync Double click MCC3100 WM VPN exe Click Run The Choose Setup Language window appears See Figure 2 on page 22 Figure 12 Choose Setup Language window Choose Setup Language E xj i Select the language for this installation from the choices below 7 Software installation 8 Choose the setup language then click OK The License Agreement window appears See Figure 13 on page 31 Figure 13 License agreement window Nortel Mobile Communication Client Ins
56. g Do Not Disturb on page 57 e Enabling Call Forward WiFi only on page 58 e Logging on a network manually on page 59 e Logging off a network on page 60 Adding a display name WiFi SIP only While you are engaged in a call the person you are speaking to sees your display name Session Initiation Protocol SIP name on their CC 3100 for Windows Mobile Dual Mode functionality phone If you do not enter a display name your user name SIP address appears You can program your display name in the configuration settings See Configuring a display name on page 43 1 On the navigation bar tap the Home icon The Home screen appears 5S 2 Tap Display 3 Use the MCC 3100 for Windows Mobile Dual Mode soft keyboard to enter your display name Your display name appears to other users while you are engaged in a call on the Wireless Fidelity WiFi network Managing your voice mail The MCC 3100 for Windows Mobile Dual Mode interface allows you to quickly check if you have any new messages and to access your mailbox to listen to them You can check the number of voice mail messages you have in your WiFi and cellular network mailboxes 1 On the navigation bar tap the Home icon 3 The Home screen appears 2 Check the New Messages section to determine the status of your mailboxes MCC 3100 for Windows Mobile Dual Mode functionali Table 4 shows voice mail message waiting indicators T
57. g a display name WiFi SIP only on page 54 1 Tap Tools gt Settings 2 Tap the Line 1 tab 3 Inthe Display Name field enter a name which displays to others when you are in a WiFi communication session if supported Your SIP address appears if you do not configure a display name Tap Apply to accept your changes or Undo to start again Tap OK to save the configuration Network roaming mode selection Select one of the following network roaming modes manual you can manually log on to the available networks and select a dialout network for outgoing calls and messages either WiFi or cellular e automatic the MCC 3100 for Windows Mobile Dual Mode automatically logs on to the available networks and selects a dialout Basic setup and use network for outgoing calls and messages either WiFi default or cellular IMPORTANT Before you select a network roaming mode ensure that the mobile device can connect to both the WiFi and cellular networks For instructions on establishing network connections see the documentation provided with your mobile device Selecting a roaming mode Select Tools gt Automatic Roaming or Manual Roaming The MCC 3100 for Windows Mobile Dual Mode switches to the roaming mode you select The button lamp indicates your network status If the WiFi signal strength is too low you cannot register to the Call Server See Table 3 on page 44 Table 3 Network status Butt
58. hared Key regular e PKI Public Key Infrastructure certificate e PSK Extended Auth Pre shared Key extended e PKI Extended Auth PKI certificate extended Table 19 Authentication fields Part 2 of 2 Field name Description If you select PSK regular or extended as the VPN authentication method the following fields display e Group Authentication ID e Group Authentication Password e Extended Authentication ID Type e Extended Authentication ID Extended Authentication Password Group Authentication ID Enter the ID for group authentication Group Authentication Password Enter the password for group authentication Extended Authentication ID Type Select the ID type for extended authentication Extended Authentication ID Enter the ID for extended authentication Extended Authentication Password Enter the password for extended authentication You can leave the ID and password fields blank You are prompted to enter the ID and password every time you start a VPN connection 7 Tap the IKE Proposal tab and configure the following fields e Use Default IKE Proposal e Automatic rekey For more information see Table 20 Table 20 IKE Proposal fields Field name Description Use Default IKE Proposal Select the check box to use the default IKE proposal or clear the check box to configure a customized IKE proposal If the c
59. he Home screen appears 2 Tap the check box beside the CFW icon to enable Call z Forward You can tap the CFW check box to switch between CFW enabled and disabled For information about configuring CFW see Appendix A Manual setup on page 101 If your administrator enables the Play ring reminder when forward setting your mobile device rings briefly each time a call forwards To test Call Forward direct your calls to another phone number for example your home number Dial your enterprise phone number to ensure the call redirects to your home number If the call does not forward to your home number contact your administrator IMPORTANT Call Forward is for WiFi calls only To enable call forward for cellular calls configure the Global System for Mobile Communications GSM and Code Division Multiple Access CDMA settings provided by your wireless service provider Communication server operating parameters On the MCC 3100 for Windows Mobile Dual Mode CFW does not prevent the cellular interface from extending the cellular leg of the call if the communication server is configured to present each call on both the cellular and WiFi interfaces On the MCC 3100 for Windows Mobile Dual Mode for WiFi Call Forward does not prevent any other phones with the same Directory Number DN CC 3100 for Windows Mobile Dual Mode functionality from ringing If you enable Call Forward for all phones on the DN then you must
60. he Profiles list Tap Delete Profile Tap Yes to confirm the deletion Appendix D Call sessions for mobile devices The Mobile Communication Client MCC 3100 for Windows Mobile Dual Mode supports a different number of call sessions depending on whether it is a Code Division Multiple Access CDMA or a Global System for Mobile Communications GSM mobile device Table 22 on page 127 shows the maximum number of call sessions supported on a CDMA mobile device Table 22 CDMA device maximum number of call sessions Call type by network Maximum number of call sessions Cell only 1 WiFi only 6 maximum Cell WiFi mix Mix not possible Table 23 on page 127 shows the maximum number of call sessions supported on a GSM mobile device Table 23 GSM device maximum number of call sessions Call type by network Maximum number of call sessions Cell only 2 active 1 in call 1 in hold or 1 incoming WiFi only 6 maximum Cell WiFi mix 1 cell and 6 WiFi Acronyms Acronyms Table 24 lists the acronyms used in this guide Table 24 Acronyms Acronym Full Name AES Acoustic Echo Suppression AP Access Point CDMA Code Division Multiple Access CFW Call Forward all calls CNG Comfort Noise Generation CS Communication Server DND Do Not Disturb DNS Domain Naming Service DSCP Differentiated Services Code Point DTMF Dual T
61. heck box is cleared you can modify the following fields e IKE Group IKE Cipher e IKE Hash e IKE PRF e IKE Lifetime Automatic rekey Select the check box to perform an automatic rekey when the IKE lifetime expires 8 Tap the IPSec Proposal tab and configure the following fields e Use Default IPSec Proposal e Automatic rekey For more information see Table 21 Table 21 IPSec Proposal fields Field name Description Use Default IPSec Proposal Select the check box to use the default IKE proposal or clear it to configure a customized IKE proposal If it is cleared you can modify the following fields e IPSec Group e IPSec Cipher e IPSec Hash e IPSec Lifetime Automatic rekey Select the check box to perform an automatic rekey when the IPSec lifetime expires 9 Tap Save Profile The new profile is added to the Profiles list 10 Select the Enable VPN check box to activate the VPN profile for WiFi network connections Editing a VPN profile Use the following procedure to edit a VPN profile _ Tap Tools gt VPN The VPN Control Panel appears Tap Edit Profile Edit the profile aR wo NM From the Profiles list select a profile Tap Save Profile to save your changes Deleting a VPN profile Use the following procedure to delete a VPN profile 1 Tap Tools gt VPN The VPN Control Panel appears Select a profile from t
62. ialer Nortel MCC 3100 4 Yy 4 IK ROGERS MCC 3100 Button to return to MCC 3100 adb 2 def 3j 45 mm6 Speed Dial tB w9 Call History H Tolk Menu You can use the native dialer to place calls on the cellular network Returning to the MCC 3100 for Windows Mobile Dual Mode If the native dialer is currently open on the mobile device close it then use the following procedure to return to the MCC 3100 for Windows Mobile Dual Mode 1 From the native dialer press and hold the MCC 3100 button The MCC 3100 button displays 2 Press the MCC 3100 button The native Windows Mobile dialer stops and the view switches to the MCC 3100 for Windows Mobile Dual Mode application Basic setup and use Exiting the MCC 3100 for Windows Mobile Dual Mode You can leave the application running while the mobile device is on You must however exit the application before you perform the following software maintenance tasks e Upgrading the MCC 3100 for Windows Mobile Dual Mode software on page 30 e Uninstalling the MCC 3100 for Windows Mobile Dual Mode software from your mobile device on page 34 To exit the MCC 3100 for Windows Mobile Dual Mode application select Tools gt Exit The MCC 3100 for Windows Mobile Dual Mode application stops To restart the MCC 3100 for Windows Mobile Dual Mode see Starting MCC 3100 for Windows Mobile Dual Mode on page 37 CC 3100 for Windows Mobile Dual Mode f
63. iew modes screen displays in either landscape or portrait view For more information about Screen View modes see Screen views on page 48 Message Waiting Indicator MWI indicates voice mailbox messages For more information see Managing your voice mail on page 55 Missed Call Indicator MCl enables you to quickly check the total number of missed WiFi or cellular calls For more information see Checking for missed calls on page 57 Integration with Windows Mobile Outlook synchronizes your address book between a PC and the mobile device For more information see Contact List Address book on page 92 Volume control Mute Vibrate mode Call Log iists all incoming outgoing and missed calls Introduction For more information see Call Log screen functions on page 85 Today screen icons displays Home Dialpad audio sessions and SMS screen icons when the MCC 3100 for Windows Mobile Dual Mode application is active Virtual Private Network VPN establishes a VPN tunnel for secure WiFi access to your enterprise network For more information see Appendix C VPN connections on page 121 The MCC 3100 for Windows Mobile Dual Mode supports the following call features Do Not Disturb DND blocks incoming calls if enabled WiFi mode only Call Hold places you or a WiFi call on hold In Cellular mode support for Call Hold depends on your cellular operator subscr
64. ing You can switch networks only if the MCC 3100 for Windows Mobile Dual Mode is set to operate in manual roaming mode For more information see Network roaming mode selection on page 43 Type your message in the SMS box Limit the message to a maximum of 160 some networks require less than 160 character messages Tap the Send button A copy of the message is stored in the Sent folder You receive a delivery notification message indicating success or failure if your administrator enables SMS Notification in the configuration settings If you send a message on the WiFi network you must enter a valid SIP username for a user in your domain Clearing the Call Log Use the following procedure to clear entries in the Call Log 1 FS On the navigation bar tap the Call log icon The Call Log screen appears Do one of the following actions e Toclear a single Call Log entry tap and hold the entry select Remove from Log e Toclear all Call Log entries tap Remove All at the top of the screen The Missed Calls indicator reduces by one whenever you clear a missed call from the Call Log screen It also reduces by one MCC 3100 for Windows Mobile Dual Mode functionali whenever you review or return a missed call from the Call Log screen Setting the size of the Call Log You can change the maximum size of the Call Log which is 100 lines by default Use the following procedure to change the size of the Call
65. ion S icon on the VPN Control Panel changes from locked to unlocked Virtual Private Network connection management Appendix A Manual setup Enter your settings directly in the Nortel Mobile Communication Client MCC 3100 for Windows Mobile Dual Mode interface Before you begin complete the following procedures e Installing the MCC 3100 for Windows Mobile Dual Mode software on page 21 e Installing the license key on page 28 The system administrator enters the manual configuration settings If you enter incorrect values the MCC 3100 for Windows Mobile Dual Mode can disconnect from the call control server The following settings are available e Line settings on page 101 e Proxy settings on page 103 e Firewall settings on page 104 e Audio settings on page 105 e Advance settings on page 107 e Dialing Plan settings on page 111 e Phone security settings on page 112 Line settings Use this procedure to configure Line 1 on the MCC 3100 for Windows Mobile Dual Mode 1 On your mobile device select Start gt Programs The Programs screen appears 2 Tap the Nortel MCC3100 icon The Home screen appears 3 Select Tools gt Settings The MCC 3100 for Windows Mobile Dual Mode screen appears 4 Tap the Line 1 tab located at the bottom section of the screen The Line 1 panel appears Your updated configuration settings are automatically downloaded and
66. iption service Last Number Redial redials the last number you dialed WiFi mode only Call Waiting indicates another WiFi call while you are engaged in another call In Cellular mode support for Call Waiting depends on your cellular operator subscription service Call Transfer executes blind WiFi call transfers In Cellular mode support for Call Transfer depends on your cellular operator subscription service Call Forward forwards WiFi calls to new destinations Caller ID Caller Type Display displays the caller ID and type work home or mobile for incoming calls the information varies by network Call Timer displays the duration of a call Conferencing sets up ad hoc multiparty conferences with other users MCS 5100 WiFi mode only Introduction Table 1 on page 17 shows MCC 3100 for Windows Mobile Dual Mode supported call features Table 1 MCC 3100 for Windows Mobile Dual Mode features Call feature Cell network WiFi network VPN tunnels No Yes Text messaging Yes Short Yes lnstant Message Service SMS Messaging IM MCS 5100 only Message Waiting Yes displays Yes displays Yes Indicator number of new for any new messages messages Missed Call Indicator Yes Yes Do Not Disturb Yes Yes Mute microphone Yes Yes Caller ID Type display Yes caller name and type appear if the number matches a record in the Contact List Yes caller name appears if the inc
67. is 9 325 7023 The PBX removes the 9 and before the call forwards to a destination outside the WiFi network PSTN Optional Prefix If you place a call on either the cellular or WiFi network select an Optional Prefix to insert in the number you dial Typical Optional Prefixes include areas codes for example 416 and country codes for example 33 For WiFi calls you can use the Optional Prefix in conjunction with the PBX Prefix For example if you dial 325 7023 and select a PBX Prefix 9 and an Optional Prefix 905 the ultimate number is 9 905 3257023 If you require multiple Optional Prefixes separate each entry with a comma for example 416 905 613 4 Tap Apply to accept your changes or Undo to start again Phone security settings Phone security settings are available for GSM devices only Use the following procedure to program the phone security settings 1 From any screen select Tools gt Settings The MCC 3100 for Windows Mobile Dual Mode screen appears 2 Tap the Phone Security tab and configure the following Lock or unlock your device Enter the Personal Identification Number PIN 4 to 8 numeric digits in the Enter PIN field Use the PIN to lock the Subscriber Identification Module SIM in the mobile device and to prevent unauthorized access to the GSM cellular network Your service provider gives you a default PIN which you can change If you forget your PIN you must
68. is section describes how to install upgrade and uninstall the Nortel Mobile Communication Client MCC 3100 for Windows Mobile Dual Mode on a mobile device Before you install the MCC 3100 for Windows Mobile Dual Mode software ensure that you use a Universal Serial Bus USB cable to connect the mobile to the PC Use Microsoft ActiveSync 4 1 or later to install upgrade and uninstall the MCC 3100 for Windows Mobile Dual Mode software Start ActiveSync and synchronize the date and time between the mobile device and the PC If you do not synchronize the devices the installation fails because the product license is not configured for the current date and time Although this section describes how to use Microsoft ActiveSync to install the MCC 3100 for Windows Mobile Dual Mode software you can also use infrared or Bluetooth wireless technology Installing the MCC 3100 for Windows Mobile Dual Mode software Prior to installation obtain MCC3100 WM VPN exe from your system administrator 1 2 3 4 5 Copy MCC3100 WM VPN exe to a folder on your computer Use a USB cable to connect the mobile device to your computer Start Microsoft ActiveSync Double click MCC3100 WM VPN exe Click Run The Choose Setup Language window appears See Figure 2 on page 22 Software installation Figure 2 Choose Setup Language window Choose Setup Language x Ey Select the language for this installation from the choices below
69. k tel Work Fax Work addr E mail Mobile tel el i231 2 3 4 5 6 7 8 9 0 rablajwle r tly uli fo o t q emesis shirt 2 x c b n m 7 ca A CE 3 Enter the contact personal information including the name and telephone number To facilitate outbound dialing and caller name display the following numbers are required e Home telephone The contact home based telephone number on the PSTN e Mobile telephone The contact mobile phone number on the cellular network MCC 3100 for Windows Mobile Dual Mode functionali e Work telephone The contact business number on the PSTN or SIP username on the WiFi network Typically the SIP username is an extension number All other numbers are optional The contact name appears on the MCC 3100 for Windows Mobile Dual Mode display when you receive a cellular call from a number that matches Home tel Mobile tel or Work tel programmed in the Contact list 4 Tap OK Calling a contact on the Contact List You can use the stylus or the navigator button to select someone to call The navigator button enables you to place the call with one hand when dialing the contact work home or cellular number 1 Connect to the cellular or WiFi network For more information see Logging on a network manually on page 59 A cellular network connection is required for calls to home work and mobile numbers A WiFi network connection is requir
70. lt sip wi 05 09 07 09 49 03 the message is sip idoe unread ES ai PISTON TOSI A Highlight to vie 057 09 07 10 10 05 Message detaile Sender name aa 6135553274 sip 6135553274 mcc3100 com Message text Yes I am out most of the week O Tools OZ IVDO 3 SMS View screen supports the following functions e Read a message e Compose a new message e Reply to a message e Delete messages e Call a user Read a message Your mobile device uses the following methods to alert you to new messages e The device beeps e The new message icon displays in the Windows Mobile status bar e The notification pop up window displays in the application area See Figure 41 on page 82 MCC 3100 for Windows Mobile Dual Mode functionali Figure 41 New text message window NortelMcc3100 eq Yi Y lt x X QSMS View Folders Compose Reply Delete Walid Ismail lt sip wi 057 09 07 09 45 53 Walid Ismail lt sip wi 05 09 07 09 49 03 John Doe lt sip jdoe 05 09 07 09 55 32 J 6135553274 lt sip 6 05 09 07 10 10 05 F New Text Message 6135553274 Click View to read the message immediately or click Close to read the message at a later time New messages are listed in the Inbox of the SMS View screen Highlight a message to view the sender number and the message text at the bottom of the application panel See Figure 40 on page 81 Compose an SMS view screen new message Use the following procedure to compose a ne
71. lume controls 46 C Call alert mode 46 Call Forward 16 Call Forward all calls CFW 129 Call Forward enabling 58 Call Hold 16 Call Log 69 Calling 90 Clearing 91 Sending a message 90 Setting the size 92 Call Log functions 85 Call Log indicator audio 87 caller name 88 Caller number 88 Cellular A 87 Cellular M 87 date and time 88 duration 88 incoming call 87 missed call 87 No service 87 outgoing call 87 WiFi A 87 WiFi M 87 Call Log screen 88 Call Timer 16 Call Transfer 16 Call Waiting 16 72 Caller ID Caller Type Display 16 CDMA Alert 116 Automatic pickup 116 Location Setting 116 Preferred Serving System 116 Talk after x rings 117 TTY Mode 116 CDMA cellular service 115 Checking your voicmail 55 Code Division Multiple Access CDMA 14 115 129 Codec 18 Comfort Noise Generation CNG 18 129 Communication Server CS 129 Conference call 75 Conferencing 16 Configuring a display name 43 Contact List 69 92 Accessing 92 Adding a contact 93 Calling 94 D Deleting a VPN profile 126 Destination Gateway 121 Differentiated Services Code Point DSCP 18 129 Disable screen lock manually 45 Disconnecting a VPN connection 99 Do Not Disturb DND 16 129 Do Not Disturb enabling 57 Domain Naming Service DNS 129 Dual Tone Multi Frequency DTMF 18 129 E Editing a VPN profile 125 Enable Perfect Forward Secrecy 122 Gateway 122 VPN 122 Enable screen lock 45 Enable scre
72. mplete window appears See Figure 15 on page 32 Figure 15 Maintenance Complete window Nortel Mobile Communication Client InstallShield Wizard Maintenance Complete InstallShield Wizard has finished performing maintenance operations on Nortel Mobile Communication Client Software installation 12 Click Finish The Application Already Installed window appears See Figure 16 on page 33 Figure 16 Application Already Installed window E Nortel MCC3100 is already installed Do you want to proceed with the re install upgrade ae ens 13 Click Yes to proceed with the reinstallation or upgrade 14 Press OK to check your mobile device screen to see if additional steps are required to complete the installation 15 Press Yes to start the software installation 16 If the mobile device contains a storage card select an installation location for the MCC 3100 for Windows Mobile Dual Mode See Figure 17 on page 33 Figure 17 Installation location Start Choose a location to install Nortel MCC3100 Device Storage Card Space Needed 7619 KB Install Cancel 17 Select the location where you want to install and run the MCC 3100 for Windows Mobile Dual Mode Device or Storage Card Software installation 18 Tap Install The application installs in the location you select 19 Tap OK to remove the previous software version 20 Perform one of the following steps e T
73. nd Optional Prefix if configured If you place the call from the cellular network but the message originated in the WiFi network an edit box appears Use it to amend the original SIP address before you place the call on the PSTN The Call Dialpad screen appears as the MCC 3100 for Windows Mobile Dual Mode dials the number The status of the call appears in the dialpad display See Figure 43 Figure 43 Call status calling a ty F I A mortel com Call Log screen functions The Call Log contains a history of received dialed and missed calls You can filter and sort entries in the Call Log You can also call someone from the Call Log Figure 44 on page 86 shows the Call Log screen MCC 3100 for Windows Mobile Dual Mode functionali Figure 44 Call Log screen Remove All Sort 7 4710 2007 07 19 13 56 02 00 00 06 S Cellular walid Ismail 2 2007 09 04 14 53 12 00 00 07 F WiFi 350 2 rin a Pigs 13 55 19 00 Call status Caller ID Media type 20 20 00 00 10 oe iri Call start Network type used f Call duration or the call 7 2007 08 24 13 14 11 00 00 21 F Cellular ET E E E A A The Call Log screen supports the following functions e Call Log indicators on page 87 e Accessing the Call Log on page 88 e Filtering calls on page 89 e Sorting calls on page 90 e Calling from the Call Log on page 90 Sending a message from th
74. ndows Mobile Single Mode see Norte Mobile Communication Client 3100 for Windows Mobile Single Mode User Guide NN42030 107 and Nortel Mobile Communication Client 3100 for Windows Mobile Single Mode Quick Reference Card NN42030 108 Other This document is renamed from Nortel Mobile Communication Client 3100 for Windows Mobile User Guide to Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide to differientiate it from the new MCC 3100 single mode client introduced in Release 2 1 Revision history May 2008 Standard 02 01 This document is issued to support Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode in MC 3100 Release 2 1 November 2007 Standard 01 04 This document is upissued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5 0 and Multimedia Communication Server 5100 Release 4 0 This document includes a statement that you must use handsfree operation or a headset to make or receive WiFi calls on all supported mobile devices except HTC TnTN New in this release October 2007 September 2007 September 2007 Standard 01 03 This document is upissued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5 0 and Multimedia Communication Server 5100 Release 4 0 This document includes a statement to install the application on the memory device Stand
75. o retain your configuration settings tap No e To remove your configuration settings tap Yes If you tap Yes you must reenter new configuration settings before you can use MCC 3100 for Windows Mobile Dual Mode 21 Tap OK to restart your mobile device Uninstalling the MCC 3100 for Windows Mobile Dual Mode software from your mobile device This procedure describes how to remove the MCC 3100 for Windows Mobile Dual Mode software from your mobile device Before you uninstall the MCC 3100 for Windows Mobile Dual Mode software ensure you install that Microsoft ActiveSync and connect the mobile device and the PC with a Universal Serial Bus USB cable 1 Tap Tools gt Exit to stop the MCC 3100 for Windows Mobile Dual Mode software Tap Start gt Settings Tap the System tab Tap Remove Programs In the Remove Programs window select MCC 3100 from the Programs in storage memory list Tap Remove Tap Yes At the prompt to remove log files tap Yes or No ONO At the prompt to restart your device after you remove the program tap OK or Cancel Software installation Uninstalling the MCC 3100 for Windows Mobile Dual Mode software from your PC This procedure describes how to remove the MCC 3100 for Windows Mobile Dual Mode software from your PC Before you uninstall the MCC 3100 for Windows Mobile Dual Mode software ensure you install that Microsoft ActiveSync and connect the mobile device and the PC with a Univ
76. ode Use this procedure to determine which network either WiFi or Cellular is your current dialout network Use this network to place all of your outgoing calls Before you can monitor the network connections you must configure the MCC 3100 for Windows Mobile Dual Mode to operate in automatic roaming mode For more information see Selecting a roaming mode on page 44 1 On the navigation bar tap the Call Dialpad icon M The Call dialpad screen appears CC 3100 for Windows Mobile Dual Mode functionality If the WiFi network is available which means you can log on and the signal strength is sufficient the MCC 3100 for Windows Mobile Dual Mode connects to the WiFi network and WiFi A appears in the dialpad display This indicates that the wireless network is your current dialout network and is used for all outgoing calls See Figure 30 on page 65 Figure 30 Wireless network automatic connection New Messa If the WiFi network becomes unavailable and the cellular network is available Cellular A appears in the dialpad display This indicates that the cellular network is your current dialout network and is used for all outgoing calls See Figure 31 on page 65 Figure 31 Cellular network automatic connection ieee P N Cellular New Messages 0 Table 7 describes the network connection status which appears on your dialpad display Table 7 Network connection status Button lamp
77. of the following e Tap Mailbox e Press and hold the 1 key Checking for missed calls Use the Home screen to check the total number of missed WiFi and cellular calls Go to the Call Log screen to obtain additional information and to return calls 1 On the navigation bar tap the Home icon 3 The Home screen appears Missed calls display next to the Call Log icon 2 Tap Missed Calls The Call Log screen appears You can review return and delete your missed calls For more information see Call Log screen functions on page 85 ic 7 The Missed Calls indicator reduces by one whenever you review return or delete a missed call from the Call Log screen Enabling Do Not Disturb When you enable Do Not Disturb DND all incoming WiFi and cellular calls forward to your alternate call handling point typically voice mail The MCC 3100 for Windows Mobile Dual Mode does not ring or provide any other form of alert when the calls forward 1 On the navigation bar tap the Home icon 3 The Home screen appears 2 Tap the check box beside the DND icon to enable DND W You can tap the DND check box to switch between DND enabled and disabled MCC 3100 for Windows Mobile Dual Mode functionali Enabling Call Forward WiFi only When you enable Call Forward CFW all incoming WiFi calls forward to the number your administrator specifies in the configuration settings 1 On the navigation bar tap the Home icon 3 T
78. oming SIP message includes a friendly name Call Waiting Yes network Yes setting Call Transfer No Yes unsupervised Call Hold Yes Yes Call Forwarding Yes network Yes setting Conference call No Yes MCS 5100 only Last Number Redial Yes Yes Introduction The MCC 3100 for Windows Mobile Dual Mode supports the following technical features SIP based registration with Digest authentication RFC 3261 in band and out of band Dual Tone Multi Frequency DTMF tones The specialized Real Time Transport Protocol RTP packet headers RFC 2833 generates the out of band DTMF tones G 711 A Law G 7 11 Mu Law and G 729AB audio codec Real Time Transport Protocol packets marked Expedited Forwarding EF enhance the quality of server for voice calls transmitted through Differentiated Services Code Point DSCP domains This functionality is hard coded and cannot be changed Voice Activity Detection Comfort Noise Generation VAD CNG VAD CNG prevents RTP packets from being sent during periods of silence Acoustic Echo Suppression AES Firewall support for pinhole keep alive messages and Simple Traversal of Universal Dialing Plan STUN Supports security features inherent to the device For further information see your device documentation Multiple proxy address formats such as IP address or Fully Qualified Domain Name FQDN Enhanced power management functionality which extends b
79. on Client InstallShield Wizard Choose Destination Location Select folder where setup will install files Install Nortel Mobile Communication Client to C Program Files Nortel MCC31 00 Change InstallShield lt Back Cancel 12 Click Next The Ready to Install the Program window opens See Figure 6 on page 24 Figure 6 Ready to Install the Program window Nortel Mobile Communication Client InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield crea Software installation 13 Click Install After the program installs the InstallWizard Complete window appears Figure 7 InstallWizard Complete window Nortel Mobile Communication Client InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed Nortel Mobile Communication Client Click Finish to exit the wizard 14 Click Finish The Pending Application Install window appears See Figure 10 on page 26 Figure 8 Pending Application Install window Pending Application Install x On the next mobile device connection the installed applications will be downloaded to the device oa The installation program scans the mobile device to determine if it has s
80. on lamp Status Green You are logged on to the network Yellow The network is available but you are not logged on Red The network is unavailable Orange Low WiFi signal strength Log on prevented For more information about managing your network connections see the following sections e Logging on a network manually on page 59 e Selecting a network while in manual roaming mode on page 63 e Monitoring a network while in automatic roaming mode on page 64 Basic setup and use Screen lock The screen lock disables all keys buttons and menus on the MCC 3100 for Windows Mobile Dual Mode to prevent accidental user input such as hanging up while engaged in a call The screen lock does not disable keys and buttons on the device You can turn the screen lock on manually from any screen or program the screen lock to turn on automatically whenever you are engaged in a call Enabling the screen lock manually To turn the screen lock on select Tools gt Lock Screen For more information see Appendix A Manual setup on page 101 Disabling the screen lock manually To turn the screen lock off tap and hold the Lock button for approximately half a second For more information see Appendix A Manual setup on page 101 Enabling the screen lock automatically Use the following procedure to use the automatic screen lock 1 Select Tools gt Settings The MCC 3100 for Windo
81. one Multi Frequency EF Expedited Forwarding FQDN Fully Qualified Domain Name GSM Global System for Mobile Communications LAN Local Area Network MCS Multimedia Communication Server MCC Mobile Communication Client PFS Perfect Forward Secrecy PBX Private Branch Exchange PSTN Public Switched Telephone Network PUK Pin Unlock Key Acronyms Table 24 Acronyms Acronym Full Name RTP Real Time Transport Protocol SIM Subscriber Identity Module SIP Session Initiation Protocol SMS Short Message Service STUN Simple Traversal of Universal Dialing Plan UDP Uniform Dialing Plan URI Universal Resource Identifier URL Universal Resource Locator VAD Voice Activity Detection VPN Virtual Private Network WLAN Wireless Local Area Network WiFi Wireless Fidelity Index A Access Point AP 129 Accessing the Call Log 88 Acoustic Echo Suppression AES 18 129 acronyms 129 Adding a display name 54 Adding a VPN profile 121 Address book 92 Audio Panel 80 Audio session indicator Call on hold 78 Call State 79 call terminated 78 Caller number or name 79 Cellular A 79 Cellular M 79 in call 78 incoming call 78 missed call 78 No service 79 outgoing call 78 Remote party call on hold 78 WiFi A 79 WiFi M 79 Audio sessions 76 Authentication Gateway 122 Automatic rekey IKE Proposal 124 IPSec Proposal 125 B Back key 61 Basic setup 37 Bluetooth 18 Built in vo
82. onference 80 K Keypad 62 L Landscape mode 48 Last Number Redial 16 Listening to your voicemail 56 Local Area Network LAN 129 Location setting CDMA 116 Logging on manually 59 Managing active audio sessions 79 Managing VPN connections 97 Manual roaming mode Network connection status 63 Network status 63 Message Waiting Indicator MWI 15 Microphone control 62 Missed Call Indicator MCI 15 Missed calls 57 Mobile Communication Client MCC 129 Monitoring networks in automatic mode 64 Multimedia Communication Server MCS 5100 129 Muting the microphone 73 N Navigation bar 47 Network connection status 63 Network keys 61 Network status 44 O Optional prefix 69 Original Equipment Manufacturer OEM 19 Outbound calls dialing plan 67 Prefix options 68 P PBX Prefix option 68 Perfect Forward Secrecy PFS 122 129 Phone ringer volume 46 Phone speaker volume 46 Pin Unlock Key PUK 129 Place an emergency call 67 Placing a call on hold 74 Placing an outgoing call 66 Portrait mode 48 Private Branch Exchange PBX 129 Public Switched Telephone Network PSTN 129 R Real Time Transport Protocol RTP 18 130 Receiving calls 70 Redialing the last number redialed 73 Requirements 18 S Screen access 47 Screen functions 60 Screen lock 15 45 Screen View modes 15 Screen views 48 Selecting a network roaming mode 43 Selecting networks in manual mode 63 Session
83. or DNS SRV record Examples IP address 192 168 1 10 DNS A record sip firsthand com DNS SRV record _sip _tcp sipquest com Primary ECS Port The UDP port number the primary Enterprise Communication Server uses to receive SIP messages The default is port 5060 Alternate ECS Server The IP address of the primary Enterprise Communication Server if implemented Alternate ECS Port The UDP port number the alternate Enterprise Communication Server uses to receive SIP messages 4 Tap Apply to accept your changes or Undo to start again Firewall settings Use the following procedure to configure Firewall settings on the MCC 3100 for Windows Mobile Dual Mode 1 From any screen select Tools gt Settings The MCC 3100 for Windows Mobile Dual Mode screen appears 2 Tap the Firewall tab The Firewall panel appears 3 Configure the settings listed in Table 12 on page 105 Table 12 Firewall configuration fields Pinhole Timer seconds If you select STUN as the Discovery Method set the Pinhole Timer to a value between 10 seconds and 3 minutes to keep the firewall port open If you select None as the Discovery Method and you clear Enable WiFi Standby in the Advanced settings set the Pinhole Timer to a value between 30 seconds and 3 minutes This maintains a permanent WiFi connection which is necessary if you want to make and receive WiFi calls at any time Whenever possible
84. or Windows Mobile Dual Mode to operate in manual roaming mode and you must be logged in to both networks For more information see the following sections e Selecting a roaming mode on page 44 e Logging on a network manually on page 59 1 On the navigation bar tap the Call Dialpad icon d The Call dialpad screen appears 2 Tap the WiFi or Cell button The MCC 3100 for Windows Mobile Dual Mode attempts to log on to your network The button lamp indicates your status See Table 3 on page 44 The dialpad display indicates your current network connection status See Table 6 Table 6 Network connection status Part 1 of 2 Button lamp Status WIiFi M Indicates a manual connection to the wireless network See Figure 27 on page 64 If you select WiFi mode outbound calls use WiFi however you can receive incoming calls from Cellular or WiFi networks Cellular M Indicates a manual connection to the cellular network See Figure 28 on page 64 If you select Cellular mode outbound calls use Cell however you can receive incoming calls from Cellular or WiFi networks MCC 3100 for Windows Mobile Dual Mode functionali Table 6 Network connection status Part 2 of 2 Button lamp Status No Service Indicates no network connection is available See Figure 29 on page 64 Figure 27 WiFi network manual connection WIFI M New Mes Monitoring a network while in automatic roaming m
85. ple simultaneous incoming WiFi calls but only one cellular call e GSM and CDMA devices cannot support multiple simultaneous incoming cellular calls For more information see Appendix D Call sessions for mobile devices on page 127 If you receive two or more incoming calls simultaneously the calls present on separate panels of the Incoming Call dialog You can tab MCC 3100 for Windows Mobile Dual Mode functionali between the panels to view caller information before you accept or reject the calls See Figure 35 on page 72 Figure 35 Simultaneous incoming call a New incoming call from Gilles Rioux Second incoming call First incoming call In Figure 35 the dialog includes panels for two new incoming calls You can reject both calls accept one call and reject the other or accept both calls Be aware that if you accept both calls the first call that you answer is placed on hold when you accept the other call The dialog continues to display until you accept or reject all of your incoming calls Call Waiting If you receive a call while you are already engaged in a call you hear a tone and the Incoming Call dialog appears If you press the Send key or tap Talk amp to accept the new call the current call is automatically placed on hold Call Waiting is available if you engage in a WiFi of GSM cellular call If you engage in a CDMA cellular call the call forwards to voice mail or a busy tone sounds
86. rds To program a contact work mobile and home numbers see Adding a contact to the Contact List on page 93 e For WiFi calls The caller ID name displays if the incoming SIP message includes a friendly name See Figure 34 The caller SIP address displays if the incoming SIP message does not include a friendly name or if the call control service does not support optional SIP messaging CC 3100 for Windows Mobile Dual Mode functionality 1 Press the Send key or tap Talk to accept the call S The dialpad display provides the following information e Call timer e In Call status e Caller ID if available Figure 34 shows the dialpad display when you accept the call Figure 34 Dialpad display rr OLA ON ne TE Call Timer J 3 Call Status Caller ID 2 Press the End key or tap End to decline the call If you decline the call the call forwards to voice mail if your system administrator properly configures your cellular and WiFi voice mail accounts Cell calls forward immediately and WiFi calls forward after a short delay During the delay you can press the Send key or tap Talk Se to accept calls Simultaneous incoming calls The following limitations apply to this feature e Global System for Mobile Communications GSM devices can support multiple simultaneous incoming WiFi calls or one cellular call and multiple WiFi calls e Code Division Multiple Access CDMA devices can support multi
87. rm them that you are 9 adding them to a conference then tap the Conf button The conference starts with three participants you and the two parties you added Conference appears in the dialpad display See Figure 38 Figure 38 Call Status conference CONFERENCE WVIFI 4 In H Ca SIP 709 adhocitnortel con You can receive SMS text messages alerting you of conference events depending on the system capabilities Continue adding parties to the conference in this manner until you reach the participant limit of your call control service To add additional parties to an active conference from the Audio Sessions screen select Join Conference from the audio sessions menu Audio Sessions screen functions The Audio Sessions screen allows you manage multiple active calls on the MCC 3100 for Windows Mobile Dual Mode Use the Call Dialpad to access the Audio Sessions screen Figure 39 shows the audio sessions screen CC 3100 for Windows Mobile Dual Mode functionality Figure 39 Audio sessions screen Nortel MCC3100 Ro Y 4 lt ik Audio Sessions All Lines i Cellu lar Call on hold S wl BURT E ETTET In call S wiFi Toos G 2 D 3 The Call dialpad screen supports the following functions e Audio session indicators on page 78 e Managing active audio sessions on page 79 MCC 3100 for Windows Mobile Dual Mode functionali Audio session indicators Table 8 shows the Audio s
88. rofiles each of which defines a unique VPN connection You can also edit and delete VPN profiles Adding a VPN profile Use the following procedure to add a VPN profile 1 Tap Tools gt VPN The VPN Control Panel appears 2 Tap Create Profile The New Profile dialog appears Enter the new VPN profile name Tap OK Tap the Gateway tab and configure the following fields e Gateway type e Destination e Enable Perfect Forward Secrecy PFC For more information see Table 18 Table 18 Gateway fields Part 1 of 2 Field name Description Gateway Type Select the type of VPN gateway that your enterprise uses Destination Enter the IP address or fully qualified host name For example myhost example com of the VPN gateway Table 18 Gateway fields Part 2 of 2 Field name Description Enable Perfect Forward Select this check box to enable Perfect Secrecy PFS Forward Secrecy PFS You must use the same PFS setting on both ends of the connection 6 Tap the Authentication tab and configure the following fields e Authentication e Group Authentication ID e Group Authentication Password e Extended Authentication ID Type e Extended Authentication ID e Extended Authentication Password For more information see Table 19 Table 19 Authentication fields Part 1 of 2 Field name Description Authentication Select a VPN authentication method The options are as follows e PSK Pre s
89. rtel com 2007 06 26 14 46 29 00 00 00 WiFi CC 3100 for Windows Mobile Dual Mode functionality 2 Use the slider bar at the right side of the screen to scroll through the list The Missed Calls indicator reduces by one whenever you review return or delete a missed call from the Call Log screen Filtering calls Filter options control which calls display in the Call Log The following filter options are available e All Calls default e Incoming Calls e Missed Calls e Outgoing Calls To filter calls select a filter option from the Filter list The Call Log displays calls for the filter option you select See Figure 46 Figure 46 Filter calls Nortel MCC3100 Ro Y d ix Call Log Filter All Calls 4710 i 2007 07 19 134Missed Calls Walid Ismail 2007 09 04 14 58 12 00 00 07 S WiFi 2007 07 19 13 55 19 00 00 08 Cellular Walid Ismail 2 2007 09 04 14 57 47 00 00 10 WiFi 6745555 2 2007 08 24 13 14 11 00 00 21 F Cellular Toos SPIO 3 MCC 3100 for Windows Mobile Dual Mode functionali Sorting calls Use the sort options to control the order in which the Call Log lists the calls The following sort options are available e Caller ID default e Call Start e Duration By default the list is sorted in descending order A to Z You can reverse the list to sort in ascending order Z to A 1 To sort calls select a filter type from the Sort list
90. rts and the Home screen appears 4 Select Tools gt Settings on the Home screen The MCC 3100 for Windows Mobile Dual Mode configuration screen appears 5 Tap the Advanced tab 6 Tap Download Config Power management enhancements for Voice over WLAN You can tailor the MCC 3100 for Windows Mobile Dual Mode to optimize power consumption yet remain available to make and receive calls and messages In normal operation the mobile device powers off completely when it is switched off which conserves power but you cannot receive calls or messages Using the Wireless Fidelity Standby feature Use the Wireless Fidelity WiFi Standby feature in the MCC 3100 for Windows Mobile Dual Mode to keep the device active and available but continue to save power This feature places the device in standby mode Basic setup and use when you switch it off In standby mode the range of the WiFi radio is still functional so you can receive calls The system returns to full power if you receive a call or if you press the device power button You can also configure a timeout period in the MCC 3100 for Windows Mobile Dual Mode to turn off the mobile device whenever you unregister from the WiFi network while the mobile device is in standby mode You can exit the WiFi range for up to two hours before the device turns off Configuring your mobile device to turn off automatically When your mobile device operates on battery power configure your
91. tallshield Wizard E License Agreement Please read the following license agreement carefully INORTEL SOFTWARE LICENSE IMPORTANT NOTICE Carefully read this license agreement License BEFORE a downloading this software Software b installing using or accessing the software provided also Software or c installing or using the hardware unit provided with accept the terms of the license agreement donot accept the terms of the license agreement InstallShield 9 If you agree with the terms of the License Agreement select the appropriate button and click Next The Welcome to the InstallShield Wizard for Nortel Mobile Communication Client window appears 10 Click Next The InstallShield Wizard for Nortel Mobile Communication Client window to modify repair or remove the program appears See Figure 14 on page 32 Software installation Figure 14 Modify repair or remove the program window Welcome Modify repair or remove the program Welcome to the Nortel Mobile Communication Client Setup Maintenance program This program lets you modify the current installation Click one of the options below i Modity Select new program features to add or select currently installed features to femove Reinstall all program features installed by the previous setup ap Remove all installed features InstallShield 11 Select Modify or Repair then click Next The Maintenance Co
92. the screen to access the configuration panels 2 To update the CDMA or GSM cellular services settings perform the following actions a Select the Services tab b Select a service from the list c Tap the Get Settings button d Configure the CDMA or GSM cellular services settings To configure CDMA cellular settings see Table 16 on page 116 To configure GSM cellular settings see Table 17 on page 117 Table 16 shows the CDMA phone service configuration fields Table 16 CDMA phone service configuration fields Part 1 of 2 Field name Description Location Setting If you select On the default your current position is detected which enables the delivery of CDMA network services If you select Off your position is hidden which prevents the delivery of all CDMA network services with the exception of emergency services For example 911 Preferred Serving If you select Standard you can roam outside System the network where the mobile device is registered If you select Home Network you are restricted to the network where the mobile device is registered Supplemental fees are charged for roaming services TTY Mode If you select Full Mode you can attacha Teletype TTY device to the mobile device and communicate with other TTY users A device with TTY support is able to translate typed characters to voice Voice can also be translated into characters and then displayed onthe TTY If you select Off the
93. ufficient capacity to host the MCC 3100 for Windows Mobile Dual Mode If the device has sufficient capacity the application installs automatically and you can skip to step 16 on page 26 If the device has insufficient capacity the Select Destination Media dialog appears See Figure 9 on page 26 Software installation Figure 9 Select Destination Media dialog Save In Main Memory Space required 7 622 4 K Space required for application Space available 4245K Space available on selected media Cancel 15 Perform one of the following e To install the application on the mobile device click Cancel Free up space in the mobile device main memory then go to step 16 to restart the installation process e To install the application on the external flash card select Storage Card as the destination media then click OK IMPORTANT For recovery call processing speed and reliability do not install the software on an expansion card The Application Downloading Complete dialog box appears See Figure 10 on page 26 Figure 10 Application download complete Pending Application Install On the next mobile device connection the installed applications will be downloaded to the device aa 16 Click OK Software installation Complete the remainder of the installation steps on your mobile device 17 On the mobile device tap Yes to install the software 18 If the mobile device contains a storage
94. ult value is 100 lines Table 14 Advance configuration fields Part 3 of 5 Lock Screen Select All Calls to enable the automatic screen lock select Never to disable it default If you enable this feature you deactivate all keys buttons and menus whenever you engage in a call incoming or outgoing A manual screen lock is also available for GSM devices See Phone security settings on page 112 The screen only disables the MCC 3100 for Windows Mobile Dual Mode application not the device itself SMS Notification If you select Yes the system returns a success or failure notification message for every SMS or IM that the user sends If you select No the user does not receive notification messages Conference ID The conference ID that matches the ad hoc conference name on the call control server IP Address The IP address of the Mobile Console obtained by DHCP This field is display only MAC Address The Auto Configuration feature uses the MAC address of the device This field is display only Table 14 Advance configuration fields Part 4 of 5 Alpha To digit 0 9 If the device includes a hardware keyboard but the keyboard lacks a numeric dialpad configure alpha to digit mapping to use the keyboard alphanumeric keys to dial telephone numbers For example if 0 is located on the same key as A enter A as the first character of the map Enter
95. unctionality MCC 3100 for Windows Mobile Dual Mode functionality This chapter describes the Nortel Mobile Communication Client MCC 3100 for Windows Mobile Dual Mode functionality and includes the following topics Home screen functions on page 53 e Adding a display name WiFi SIP only on page 54 e Managing your voice mail on page 55 e Call dialpad screen functions on page 60 e Audio Sessions screen functions on page 76 SMS view screen functions on page 80 e Call Log screen functions on page 85 e Contact List Address book on page 92 Home screen functions The Home screen displays information relevant to your account which includes the number of voice mail messages you have and whether you have missed any calls You can also use the Home screen to manage your network connections and enable or disable Do Not Disturb or Call Forwarding Figure 25 on page 54 shows the Home screen MCC 3100 for Windows Mobile Dual Mode functionali Figure 25 Home screen Nortel MCC3100 NORTEL John A sge 20 0 Missed Gallfs E CF Registered WiFi Network fi af Registered Cell Network Tools 9 IDB The Home screen supports the following functions e Adding a display name WiFi SIP only on page 54 e Managing your voice mail on page 55 e Listening to messages on page 56 e Checking for missed calls on page 57 e Enablin
96. w message 1 On the navigator bar tap the SMS View icon 2 2 On the command bar select Compose The Compose screen appears CC 3100 for Windows Mobile Dual Mode functionality Figure 42 Compose screen MCC 3100 Oe Y lt lt bk Compose new SMS To SMS Count 26 160 Test SMS to cell number cat O 3 If necessary select the appropriate option to change networks e Cell for SMS messaging e WiFi for Instant Messaging MCS 5100 only You can switch networks only if the MCC 3100 for Windows Mobile Dual Mode is set to operate in manual roaming mode For more information see Network roaming mode selection on page 43 4 Enter a mobile phone number or SIP username in the To field Type your message in the SMS box Limit the message to 160 characters maximum some networks require shorter messages than 160 characters 6 Press the Send key The Sent folder stores a copy of the message You receive a delivery notification message indicating success or failure if your administrator enables SMS Notification in the configuration settings If you send a message on the WIFi network you must enter a valid SIP user name for a user in your domain MCC 3100 for Windows Mobile Dual Mode functionali Reply to a message You can reply to a message that appears in your inbox 1 On the navigation bar tap the SMS View icon 3 The SMS View screen appears Select the Inbox folder
97. ws Mobile Dual Mode Configuration screen appears 2 Tap the Advance tab 3 Select On Calls for the Lock Screen field 4 Click Apply 5 Tap OK The screen lock turns on automatically whenever you engage in an incoming or an outgoing call To turn the screen lock off tap and hold the Lock button for approximately half a second Basic setup and use Setting the call alert mode and phone volume IMPORTANT You must run the MCC 3100 for Windows Mobile Dual Mode in the foreground in order to adjust the volume control settings Use the MCC 3100 for Windows Mobile Dual Mode built in volume controls for the following settings e To select the call alert mode ring vibrate or off e To set the phone ringer volume e To set the phone speaker volume You can use the MCC 3100 for Windows Mobile Dual Mode in WiFi mode with a headset or as a handsfree device IMPORTANT Users are advised to select use headsets which are designed to reduce excessive sound pressure levels or acoustical shocks Users should check that their headsets do meet their respective National or International Acoustical and Safety requirements While the MCC 3100 for Windows Mobile Dual Mode is inactive you can adjust all settings You can adjust only the phone speaker volume while the MCC 3100 for Windows Mobile Dual Mode is active 1 On the MCC 3100 for Windows Mobile Dual Mode status bar tap the Volume icon 4 2 Select the appli

Avaya Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide

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