Avaya Message Networking BCM Rls 6.0 User's Manual
Contents
1. BCM RIs 6 0 Message Networking Task Based Guide Message Networking Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has2. essssesesesseeeeenenenee entente 22 Recording a Network Site Mailbox Name 24 AMIS Configuration NIME 25 AMIS Networking 25 AMIS Networking Properties Settings 25 AMIS Call Blocking Periods sess 26 P IRESICHRH ES 28 AMIS Site Properties Settings 28 Network AMIS Mailboxes ssesseeeeneneenennenen nennen nennen 29 Recording a Network AMIS Mailbox 31 Sending Messages pti obtu unde diudett cota dusk n nd 31 Sending a Message Using a Network Delivery Mailbox 31 Norstar Voice Mail Interface NVM 31 CallPilot Interface CP ssssssssssesssseseeee enne nennen 32 Sending a Message Using Site Based 32 Norstar Voice Mail Interface NVM 32 CallPilot Interface CP enne 33 Sending a Message Using Direct Addressing 34 Norstar Voice Mail Interface NVM 34 CallPilot Interface CP sssssseesessesseee
3. D Previous Day From 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM 912 00 12 00 12 00 12 00 12 00 12 00 12 00 12 00 AM eg 12 00 Sane As Previous Day Cancel Select the day you want to set up call blocking times for In the From box type the time call blocking begins and select AM or PM Note example type 8 00 as 08 00 Any single digit hour or minute must be preceded by a zero For 6 8 In the To box type the time of day call blocking ends and select AM or PM You can select the Same As Previous Day check box if you want to use the previous day s settings for the call blocking period Click the Submit button Note same day AMIS determines the time band from the earliest and latest times of the overlapping time bands and treats the times as one call blocking period If there is an overlap in the call blocking periods established for the NN40011 021 Issue 1 2 BCM RIs 6 0 27 Message Networking AMIS Sites This section applies to sites created for AMIS only Before local subscribers can send messages to another site using Site Based Addressing you must add the site to your network 1 Access CallPilot Manager 2 Click the Networking heading The Site List page appears 3 Click the Add button The Network Site Properties page appears
4. Network Site Properties Site Name Birmingham Site Prefix 21 Site Type Digital VPIM IP Address Mailbox Prefix AMIS Phone Number 01214567890 Cancel 4 Select the AMIS site type and configure as required Click Submit when finished 5 You should now record the site name Follow the steps detailed in the Recording the Site Name section of this guide AMIS Site Properties Settings Attribute Description Site name The Site Name is a text name for the site that can be up to 16 characters This name is shown to local subscribers when they address a message or review message envelope information The site name is optional but recommended Site prefix The Site Prefix is a number one to nine digits long that identifies the site on the network This number must be unique Make the Site Prefix a number that is easy for users to recognize and remember The Site Prefix is usually the same as the sequence of digits that local users dial to place a telephone call to the site For example if local users dial 403 123 4567 to call someone at the target site then 403123 is an easily remembered Site Prefix The Site Prefix cannot overlap any other Site Prefix in your Network Site Table For example if you use Site Prefix 403123 it overlaps with prefixes 40312 and 4031234 28 NN40011 021 Issue 1 2 BCM Rls 6 0 Message Networking Attribute Description IP
5. Network Delivery Messages are prohibited You can limit non urgent calls during peak periods or when long distance rates are highest You can establish Call Blocking for every day of the week There are four Call Blocking periods per day For example you can establish a period on Monday from 08 00 to 11 00 a m and from noon until 4 00 p m The available time for network calls to occur is before 08 00 a m between 11 00 a m and 12 00 p m and any time after 4 00 p m 1 Access CallPilot Manager 2 Click the Networking heading 26 NN4001 1 021 Issue 1 2 BCM Rls 6 0 Message Networking 3 Click the AMIS Call Blocking Periods link The AMIS Call Blocking 4 5 Periods page appears AMIS Call Blocking Periods Period Mon Tue Wed Fi Sat Sun From 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM eg 12 00 12 00 2 12 00 12 00 12 00 AM 12 00 AM 12 00AM eg 12 00 Previous Day From 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM eg 12 00 AM To 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM eg 12 00 ee Previous Day From 12 00 12 00 12 00 12 00 12 00 12 00 12 00 eg 12 00 To 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM 12 00 AM eg 12 00 AM Some AS
6. Network Session Tools Help A ext X cut Bg copy Paste BB web Page Validate Device 23 Connect X Delete Element Navigation Panel 10 1 1 2 10 1 1 66 200 30 30 30 73 200 30 30 51 BCM Chester 200 30 30 77 TEST 50 R6 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM A Avaya Business Element Manager Network Elements 200 30 30 80 File Edit View Network Session Tools Help A Exit cut Paste Element Navigation Panel WebPage 4f Validate Device By Connect Delete Network Elements Connection Information 10 1 1 2 10 1 1 66 IP Address 200 30 30 80 200 30 30 30 73 User ID nnadmin 200 30 30 51 Password Inventory Information BCM Chester 200 30 30 80 System Name BCM50b System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button NN40011 021 Issue 1 2 BCM RIs 6 0 Message Networking 6 A warning screen will appear read the warning and click OK A Confirm JARNING This computer system and network is PRIVATE and PROPRIETARY and may only be accessed by authorized users Unauthorized use of this computer system or network is Strictly prohibited and may
7. Submit button The Network AMIS Mailbox page appears Network AMIS Mailbox 700 Last Name Willis First Name Bob Display In Directory Vv Outdial Type Line j 22 Line Pool Remote Phone Number 01213456789 Remote Mailbox 221 Cancel In the Last Name and First Name boxes type the name of the mailbox The mailbox name can be the name of the mailbox at the destination site or another name The mailbox name can be 16 characters long Select the Display in Directory check box if you want the mailbox to be listed in the Company Directory Select the Outdial Type required If using a Line or Pool enter the required Line or Pool pools must be entered in number format e g A 1 B 2 etc Note If using Route as the Outdial Type you should enter the routing digits e g 9 before the Remote Phone Number 10 In the Remote Phone Number box type the remote phone number which is answered by the Auto Attendant at the remote site 11 In the Remote Mailbox box type the remote mailbox number 12 Click the Submit button 30 NN4001 1 021 Issue 1 2 BCM Rls 6 0 Message Networking Recording a Network AMIS Mailbox Name The Mailbox Name can be recorded at this stage or during mailbox initialisation 1 Click the Mailbox Administration heading The Mailbox List page appears 2 Click the Change link for the Network Site mailbox you created The page appears for the mailbox 3 Click t
8. be subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents monitor any activity or communication on the computer system lor network The owner or its agents nay retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information Auto refresh 10 1 1 2 10 1 1 66 200 30 30 30 73 200 30 30 51 BCM Chester 200 30 30 77 TEST 50 R6 NN4001 1 021 Issue 1 2 BCM RIs 6 0 9 Message Networking 8 To access CallPilot Manager Select the Configuration tab open the Applications folder select the Voice Messaging Contact Center link and then click to Launch CallPilot Manager Task Navigation Panel Configuration Administration Voice Messaging Contact Center Welcome Centralized Voice Messaging H System Voice Message Centers H E Administrator Access Message Waiting Indication String H Resources H Telephony gt 1 9 09 Data Services B AN 1 E Applications a 1 Voice Messaging Contact Center 5 AN 1 MeetMe Conferencing LAN CTE Music O Advanced Paging Productivity Silent Record a Call Network Storage Locations SFTP Dest Table FTP Method 9 You will be presented with a Security Ale
9. extension number or telephone number you are using to record the greeting or prompt For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of digits that dial the telephone number from the voicemail system For example you might need to dial 9 the area code and then the telephone number 3 Click the Dial button 4 The telephone rings 5 Pick up the handset Do not use Handsfree 6 Click Record After the tone record your prompt 7 After you finish recording your prompt click the Stop button 8 To listen to the prompt click the Play button or to save the recording click the Save button 9 Click the Close button and replace your telephone handset NN40011 021 Issue 1 2 BCM Ris 6 0 21 Message Networking Network Site Mailboxes From a user perspective the easiest method of sending a message to a remote site is via Network Delivery Mailboxes This requires the least input from the user This section details the steps required to create mailboxes for use with Digital Networking 1 Access CallPilot Manager 2 Click the Add Mailbox link Main Logout Help Main Menu Mailbox Administration Add Mailbox f Change Delete Mailbox Auto Attendant Group List Administration System Properties Custom Call Routing Operator Settings Logout Networking 3 The Add Mailbox page appears Enter a Mailbox
10. no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AV AY A AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERC
11. number and select Network Site from the Mailbox Type option list Add Mailbox Mailbox 300 Mailbox Subscriber Subscriber _ Information Available Subscrib Fax On Demand Fax Overflow Network Site 22 NN4001 1 021 Issue 1 2 BCM Rls 6 0 Message Networking 4 Click the Submit button Add Mailbox Mailbox 300 Mailbox Type Network Site Available Subscriber Mailboxes 2 Cancel 5 The mailbox can now be configured Network Site Mailbox 300 Last Name First Name Display In Directory M Site Prefix Remote Mailbox Cancel NN40011 021 Issue 1 2 BCM RIs 6 0 23 Message Networking 6 Enter a The name of the mailbox owner in the Last Name and First Name fields b Select the Display in Directory check box if you want the name of the mailbox to appear in the Company Directory c Enter the Site Prefix relating to the site where this mailbox is located refer to the Network Site list for the relevant site information number on the remote site Network Site Mailbox 300 Last Name First Name Bob Display In Directory M Site Prefix 0161 Remote Mailbox 300 7 Click the Submit button Recording a Network Site Mailbox Name The Mailbox Name can be recorded at this stage or during mailbox initialisation 1 3 Click th
12. 21 Issue 1 2 BCM Rls 6 0 Message Networking Digital Networking Configuration This section applies to Digital Networking only Digital Networking links CallPilot and other voicemail systems at different locations Digital Networking lets users at different sites exchange voice messages on a network connected by Transmission Control Protocol Internet Protocol TCP IP Digital Networking uses Simple Mail Transfer Protocol SMTP to exchange the messages Each CallPilot site on the network must have Digital Networking installed to send receive or reply to network messages Network voice messaging occurs between mailboxes at different sites For example a message recorded at an office in London can be transferred directly to the appropriate mailbox at Manchester Each site on a network is assigned a unique Fully Qualified Domain Name FQDN The FQDN distinguishes a site from every other site on the network An FQDN is the full name of the site including all sub domain and domain names separated by periods For example arabians horse com is an FQDN The configuration required to enable Digital Networking functionality involves e Configuring Digital Networking Properties e Configuring Network Sites e Configuring Network site Mailboxes NN40011 021 Issue 1 2 BCM Ris 6 0 15 Message Networking Digital Networking Properties The details entered in this section should be made available to the CallPilot Administrators o
13. Address amp Do not use these settings for AMIS Mailbox prefix Phone number The phone number is the phone number of the destination site The phone for AMIS sites number can be a maximum of 30 digits only Outdial route for Do not use this setting for Digital Networking AMIS sites only Network AMIS Mailboxes From a user perspective the easiest method of sending a message to a remote site is via Network Delivery Mailboxes This requires the least input from the user This section details the steps required to create mailboxes for use with AMIS Networking 1 Access CallPilot Manager 2 From the Main Menu click the Add Mailbox link Main Logout Help Main Menu Add Mailbox Change Delete Mailbox Group List Administration System Properties Operator Settings Logout Mailbox Administration Auto Attendant Custom Call Routing Networking 3 The Add Mailbox page appears Add Mailbox Mailbox 4000 Mailbox Type Network AMIS Available Subscriber Mailboxes 23 Cancel NN40011 021 Issue 1 2 BCM RIs 6 0 29 Message Networking 4 In the Mailbox box type a valid mailbox number Use a mailbox number that does not conflict with existing or potential extensions Use the same first digit for all Network AMIS mailboxes so they are easy to identify From the Mailbox Type list box select Network AMIS Click the
14. D to transmit the message 11 Press the Release key to end the session CallPilot Interface CP 1 Open your mailbox using Feature 981 Follow the voice prompts or the display button options to open your mailbox 2 Press COMP or 75 to open the Compose Message option 3 Enter the site prefix and the mailbox number and press OK or 4 The display shows the destination mailbox name and mailbox number 5 You can enter another address or press DONE or if you are finished entering addresses 6 Press REC or 5 and record your message at the tone The message you record must be longer than three seconds The system times out after five seconds of silence 7 Press OK or to end your recording or press REREC to erase and re record your message You can press 70 to add message options 8 Press SEND or 79 to send the message 9 Press the Release key to end the session NN40011 021 Issue 1 2 BCM Ris 6 0 33 Message Networking Sending a Message Using Direct Addressing This method is for AMIS only Norstar Voice Mail Interface NVM 8 9 Press Feature 981 Follow the voice prompts or the display button options to open your mailbox Enter your mailbox password and press OK or Press REC or 3 At the tone record your message The message you record must be longer than three seconds The system times out after five seconds of silence Press OK or to end the recording Press OK or to accept the r
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16. e Mailbox Administration heading The Mailbox List page appears Click the Change link for the Network Site mailbox you created The page appears for the mailbox Click the Voice button to record a mailbox name The Mailbox Spoken Name window appears for the mailbox Follow the steps in the Recording Prompts section of this guide 24 NN40011 021 Issue 1 2 BCM Rls 6 0 Enter the Remote Mailbox number This is the actual mailbox Message Networking AMIS Configuration This section refers to AMIS only Audio Messaging Interchange Specification AMIS provides voice messaging to mailboxes at different sites on a communication network A network is a collection of offices locations or sites connected by telecommunication links Each site on the network must have AMIS to send receive and reply to network messages Direct AMIS addressing lets local subscribers send a voice message to any subscriber inside or outside the company who has an AMIS voicemail address No formal network interconnection is required AMIS networking uses ordinary telephone lines to exchange voice messages An AMIS address consists of a telephone number and a mailbox number AMIS Networking Properties Use the following procedure to configure the AMIS Networking Properties 1 Access CallPilot Manager 2 Open the Networking menu and click on the AMIS Networking Properties link The AMIS Networking Properties page appears 3 Configure the AMIS proper
17. e entree nnne nens 35 Avaya Documentation Links 36 4 NN4001 1 021 Issue 1 2 BCM Ris 6 0 Message Networking Message Networking Overview Message Networking links CallPilot or other voicemail systems at different locations Message Networking uses Digital Networking and or Audio Message Interchange Specification AMIS to let subscribers exchange messages with subscribers at other locations Note You must apply the Message Networking Software Authorisation Code before your system can receive or send network messages This applies to all networked sites Using Message Networking local subscribers can send messages to mailbox owners at remote sites as if they were on the local site Message Networking also has the facility to allow subscribers to reply to messages sent from remote sites Note Before commencing Digital Networking configuration you should ensure that your system has been configured with the correct networking settings e g DNS settings Gateways etc as required Required Information Before commencing with Message Networking configuration it would be useful to obtain plan the following information e AMIS o Remote site Auto Attendant number o Local site telephone number o Logical site prefixes for all sites to be networked o Mailbox numbers on all remote sites e Digital Networking o Fully Qualified Domain Name OR IP Address of each site o R
18. e reproduced in any form without the prior written permission of a duly authorised representative of ITEL NN40011 021 Issue 1 2 BCM RIs 6 0 3 Message Networking Table of Contents Message Networking 5 OW SRV OW 5 Required Information 5 ede 6 Accessing CallPilot Manager 7 Accessing CallPilot Manager from Element Manager 7 Accessing CallPilot Manager from Internet 11 General Properties bete dete 13 Configuring General Properties 13 General Networking Properties Settings ssssseeeeee 14 Digital Networking 15 Digital Networking Properties sseeeennnmm en 16 Digital Networking Properties Settings 17 Digital Networking Sites nnn 18 Network Site Properties Settings 19 Recording the Site 19 Recording Prompts rete et tee det er rte ta dots 21 Network Site Mailboxes
19. ecording Press Press AMIS Enter the destination site phone number and press OK 10 Press OK or to continue or press ADD or 2 to add special characters Press OK or when you are done adding special characters 11 Enter the destination mailbox number and press OK 12 Press OTHR to review or send the message or press OPTS to assign message Certified or Urgent or press CC to send the message to another recipient 13 Press SEND to transmit the message 14 Press the Release key to end the session 34 NN40011 021 Issue 1 2 BCM Ris 6 0 Message Networking CallPilot Interface CP 1 Open your mailbox using Feature 981 Follow the voice prompts or the display button options to open your mailbox 2 Press COMP or 75 to open the Compose Message menu 3 Press SPEC or 19 This is the default number for special addressing and can be changed in the System Properties section of CallPilot Manager 4 Enter the phone number of the remote site and press OK or 5 Press OK or to continue or press ADD or 2 to add special characters Press OK or when you are done adding special characters 6 Enter the mailbox number at the remote site 7 Press OK or to accept the mailbox number 8 You can enter another address or press DONE or if you are finished adding addresses 9 Press REC or 5 to record your message The message you record must be longer than three seconds The system times out after fi
20. emote site prefix this should be the same as the remote site mailbox prefix o Local SMTP Proxy if relevant Local site prefix o Mailbox numbers on all remote sites NN40011 021 Issue 1 2 BCM Ris 6 0 5 Message Networking Flow Chart Use the flow chart below to determine which sections of the guide to use Configure the Networking General Properties refer to the General Properties section of this guide Which method of Networking do you want to configure Digital Networking Configure the Digital Networking Properties refer to the Digital Networking Properties section of this guide Configure the Network Sites refer to the Digital Networking Sites section of this guide Configure the Network Site Mailboxes refer to the Network Site Mailboxes section of this guide Configure the AMIS Networking Properties refer to the AMIS Networking Properties section of this guide Configure the AMIS Call Blocking Periods refer to the AMIS Call Blocking Periods section of this guide Configure Dialling Translation for the Reply feature refer to the Dialling Translation section of the CallPilot Manager amp Mailboxes guide Configure the AMIS Sites refer to the AMIS Sites section of this guide Configure the Network AMIS Mailboxes refer to the Network AMIS Mailboxes section of this guide NN40011 021 Issue 1 2 BCM Ris 6 0 Message Networking Accessing CallPilot Ma
21. he Voice button to record a mailbox name The Mailbox Spoken Name window appears for the mailbox Follow the steps in the Recording Prompts section of this guide Sending Messages There are three methods for sending network messages 1 Using a Network Delivery Mailbox Digital Networking amp AMIS This is the simplest method for the user to send a message The only information required by the user is the recipients network mailbox number 2 Using Site Based Addressing Digital Networking amp AMIS The user will need to know the target site prefix and the remote mailbox number 3 Using Direct Addressing AMIS Only The user will need to know the target site telephone number answered by the Auto Attendant and the remote mailbox number Sending a Message Using a Network Delivery Mailbox This method is for Digital Networking and AMIS Norstar Voice Mail Interface NVM 1 Open your mailbox using Feature 981 Follow the voice prompts or the display button options to open your mailbox 2 Press REC or 3 3 Atthe tone record your message 4 Press OK or to end the recording 5 Press OK or to accept the recording NN4001 1 021 Issue 1 2 BCM Ris 6 0 31 Message Networking 6 Enter the Network Delivery Mailbox number 7 Press SEND to send the message or press OPTS to assign message Delivery Options Certified Urgent or Timed Delivery or Private for VPIM destinations only or press CC t
22. n applies to sites created for Digital Networking only Before local subscribers can send messages to another site using Site Based Addressing you must add the site to your network 1 AccessCallPilot Manager 2 Click the Networking heading The Site List page appears Site List Mailbox Administration Auto Attendant Custom Call Routing Networking General Properties AMIS Networking Properties AMIS Call Blocking Periods Digital Networking Properties Site List 3 Click the Add button The Network Site Properties page appears Network Site Properties Site Name Site Prefix Site Type Digital VPIM Host Name Mailbox Prefix AMIS Phone Number Outdial Pool Line Pool 18 NN4001 1 021 Issue 1 2 BCM Rls 6 0 Message Networking 4 Select the Digital VPIM site type and configure as required Click Submit when finished Network Site Properties Settings Attribute Description Site name The Site Name is a text name for the site that can be up to 16 characters This name is shown to local subscribers when they address a message or review message envelope information The site name is optional but recommended Site prefix The Site Prefix is a number one to nine digits long that identifies the site on the network This number must be unique Make the Site Prefi
23. n the other networked sites 1 Access CallPilot Manager 2 Click the Networking heading Site List Mailbox Administration Auto Attendant Custom Call Routing Networking General Properties AMIS Networking Properties Ah all Blocking Period Digital Networking Properties 3 Click the Digital Networking Properties link The Digital Networking Properties page appears Digital Networking Properties Local Prefix SMTP Proxy Name IP Address 10 1 1 64 Domain Name BCMTRAINING localdomain 4 Configure as required and then click Submit 16 NN40011 021 Issue 1 2 BCM Rls 6 0 Message Networking Digital Networking Properties Settings Attribute Description Local Prefix Before your site can receive messages from other sites you must enter a local prefix for your site The local prefix is the sequence of digits that must be prefixed to local mailbox numbers to make them unique across your network The prefix is usually the same at your site prefix in the network numbering plan The local prefix is a number from one to nine digits This prefix can be the same as your site s area code and three digit exchange prefix For example if customers dial 403 246 xxxx to reach your site 403246 can be your local prefix You must give your local prefix number to the Network Administrator and System Administrator at each digital site If y
24. nager CallPilot Manager is used to configure Message Networking and can be accessed using various methods Accessing CallPilot Manager from Element Manager 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager AVG 9 0 Viewer centaine E Uninstall BCM Dial by Name 2 0 WebEx Recorder amp Player Camtasia Studio 2 Windows Live 7 Camtasia Studio 6 Acrobat com Canon Printer Uninstaller EB Adobe Reader 9 Canon Utilities A Audacity Citrix 7 GlarifyCRM12 0 7 Computer Associates 17 Microsoft ASP NET 2 0 AJAX Extensions l an Microsoft Office HE 27 Microsoft Office Live Meeting 2007 2 Microsoft SQL Server 2005 5 Mozilla Firefox 2 12 Help and Support e E147 Run IE QuickTime H Quote Tool BC 3 Log Off Pauls E Real 9 shutdown 00v ov ov ov ov o vov ov ov ow ov vov ow ov v ov ov ov ov v vv vi I SharePoint Start 2 inteme C 3 Window 23 SMC 3455 2 Alternatively double click Business Element Manager desktop icon A Business Element Manager NN40011 021 Issue 1 2 BCM RIs 6 0 7 Message Networking 3 You will be presented with the Element Manager interface Avaya Business Element Manager Network Elements File Edit View
25. o send the message to another recipient 8 Press the Release key to end the session CallPilot Interface CP Open your mailbox using Feature 981 Follow the voice prompts or the display button options to open your mailbox Press COMP or 75 to open the Compose Message menu Enter the Network Delivery Mailbox number and press DONE or Press REC or 5 to begin recording Press OK or when you are done You can press 70 to add message options Press SEND or 79 to send the message Press the Release key to end the session Sending a Message Using Site Based Addressing This method is for Digital Networking and AMIS Norstar Voice Mail Interface NVM Open your mailbox using Feature 981 Follow the voice prompts or the display button options to open your mailbox Press REC or 3 At the tone record your message The message you record must be longer than three seconds The system times out after five seconds of silence Press OK or to end the recording Press OK or to accept the recording 32 NN40011 021 Issue 1 2 BCM Ris 6 0 Message Networking 6 Press 7 Press NETW 8 Enter the destination site prefix and mailbox number press OK or 9 Press SEND to send the message as it is press OPTS to assign message Delivery Options Certified Urgent or Timed Delivery or Private for VPIM messages only press cc to send the message to another recipient 10 Press SEN
26. ommands 0151 Manchester No Digital 155 203 125 47 Change Delete Add Networking General Properties AMIS Networking Properties AMIS Call Blocking Periods Digital Networking Properties Site List NN40011 021 Issue 1 2 BCM Ris 6 0 19 Message Networking 3 Select the site you want to record a name for and click the Change link The Network Site Properties page appears for the site you select Network Site Properties Site Name Manchester Site Prefix 0161 Spoken Name Not Recorded Site Type Digital VPIM IP Address 165203 12547 Mailbox Prefix AMIS Phone Number Outdial Line Line Pool Submit 4 Click on the Voice button and follow the steps in the Recording Prompts section of this guide 20 NN40011 021 Issue 1 2 BCM Rls 6 0 Message Networking Recording Prompts For best results use a telephone that is attached to the same BCM as your voicemail system Avoid using cordless telephones 1 When displayed click the Voice link The page you can record greetings and prompts from appears Mailbox Spoken Name 290 Phone Set Connect To Hang Up Changes to the recording are applied ONLY when the SAVE button is pressed BEFORE hanging up Play Stop record Import Browse Send Export Native Encoding Way Encoding Close Help 2 In the Connect to box type the
27. ou change it give them your new prefix They can update your local prefix in their Site Tables SMTP Proxy if relevant Before you can use Digital Networking you must find out from the Network Administrator whether the network has an SMTP proxy SMTP proxies restrict access to a company s internal network from the Internet A proxy provides network security and prevents unauthorized access If your network has a direct connection to the Internet or Intranet it does not have an SMTP proxy and you do not have to enter an SMTP proxy name If your network has an SMTP proxy you must enter the domain name of the SMTP proxy of your site Contact your Network Administrator for more information The FQDN of the SMTP proxy can be a maximum of 128 alphanumeric characters The domain name cannot have any spaces or punctuation except for characters such as periods dashes or underscores that are part of the name IP Address read only Displays the IP Address of your system This displays only if DNS is not used on your system Domain Name read only If you use a DNS your system displays the domain name If you do not use a DNS the IP address is displayed The FQDN is the domain name used for referring to your site and is added to all outgoing messages For example Avaya com is a domain name NN4001 1 021 Issue 1 2 BCM RIs 6 0 17 Message Networking Digital Networking Sites This sectio
28. rt Screen Read the alert and click Continue to this website to continue Ex There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server We recommend that you close this webpage and do not continue to this website 7 Click here to close this webpage Continue to this website not recommended s More information 10 NN4001 1 021 Issue 1 2 BCM Rls 6 0 Message Networking 10 The Main Menu of CallPilot Manager will be launched Main Logout Help Main Menu Add Mailbox Change Delete Mailbox Group List Administration System Properties Operator Settings Logout Mailbox Administration Auto Attendant Custom Call Routing Networking Contact Center Reports Configuration Operations Accessing CallPilot Manager from Internet Explorer CallPilot Manager can also be accessed directly from Internet Explorer This method of access is an alternative if you cannot gain access via Element Manager 1 Open Internet Explorer In the address bar enter http lt IP Address of BCM gt CallPilotManager HP United Kingdom Computers Laptops Servers Printers and more Windows E t5 2 f you are pre
29. sented with the Certificate Error window click Continue to this website not recommended NN4001 1 021 Issue 1 2 BCM RIs 6 0 11 Message Networking 3 You will be presented with Administration Login screen Enter the user ID and password By default the User ID is nnadmin and the Password is PlsChgMe Home Administration Login User ID Password 4 Click the Submit button The Main Menu of CallPilot Manager will be displayed AVAYA Auto Attendant Custom Call Routing Networking Contact Center Reports Configuration Operations Main Logout Help Main Menu Mailbox Administration Add Mailbox Change Delete Mailbox Group List Administration System Properties Operator Settings Logout 12 NN4001 1 021 Issue 1 2 BCM Rls 6 0 Message Networking General Properties The General Properties section applies to both Digital and AMIS Networking Configuring General Properties 1 Access CallPilot Manager 2 Click the Networking heading 3 Click General Properties link The General Networking Properties page appears Site List Mailbox Administration Auto Attendant Custom Call Routing AMIS Networking Properties AMIS Call Blocking Periods Digital Networking Properties Site List NN40011 021 Issue 1 2 BCM RIs 6 0 13 Message Networking 4 Set the General Net
30. the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 021 Issue 1 2 BCM Ris 6 0 Message Networking Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may b
31. ties as required and click the Submit button AMIS Networking Properties Int l Access Code Country Code a Area Code 01244 Telephone Number o1702 Outdial Line v faz Line Pool Enable Loopback Iv Include System Name M Include Sender Name M System Name Recorded Voice Cancel AMIS Networking Properties Settings Field Description This code identifies the country where your site is This code allows International international calling capability In Canada and the United States the Access code International Access code is 011 This number can have a maximum of four digits This code is assigned to the country where your site is located In Canada the United States the Country code is 1 This code NN40011 021 Issue 1 2 BCM RIs 6 0 25 Message Networking Field Description have a maximum of four digits This information is used to generate the return address of your location This code is assigned to your calling area For example the area code for Kansas City is 816 and the area code for Calgary is 403 Each Area code province state and sometimes city has a specific area code This number can have a maximum of six digits This information is used to generate the return address of your location The system telephone number at your site is the number assigned to the Automated Attendant This number can ha
32. ve seconds of silence 10 Press when you are done recording or press REREC or 5 to rerecord your message 11 Press SEND or 79 to send the message 12 Press the Release key to end the session NN40011 021 Issue 1 2 BCM Ris 6 0 35 Message Networking Avaya Documentation Links e CallPilot Message Networking Set Up and Operation Guide e CallPilot Message Networking User Guide 36 NN4001 1 021 Issue 1 2 BCM RIs 6 0
33. ve a maximum of 16 digits This information is used to generate the return address of your location Telephone number The numbers your site uses to access Line Pool or Route codes The Outdial route Outdial route is the Line or Pool number that AMIS uses to make an outgoing call or the Route code used to call a specific site You use a Loopback Mailbox to test if two sites are communicating When a Loopback mailbox receives a message it sends it back to the originating mailbox Before you can test network message capability you must enable the Loopback Mailbox The Loopback mailbox is not enabled by default Enable the Loopback mailbox while you set up and test your network Disable the Loopback mailbox after you know that it is working Enable Loopback mailbox You can record a system name When you include the system name the recorded system name is added to all messages sent from your site The system name plays as part of the recorded message To record the System Name click on the Voice link and follow the steps in the Recording Prompts section of this guide Include System name The sender s recorded name can be attached to each message sent from your site The senders name plays as part of the recorded message The normal default setting is disabled Include Sender name AMIS Call Blocking Periods After you create AMIS sites you can set up call blocking Call Blocking establishes times when AMIS
34. working Properties as required and click Submit General Networking Properties Enable Network Receive Enable Network Delivery Enable Network Reply Enable Network Broadcast Enable Network Group List Number of Network Retries 1 9 Network Delay S s s 10 1 60 minutes General Networking Properties Settings Attribute Description Enable Network Lets your site receive messages from other sites on the network The Receive default setting is enabled Enable Network Lets your site send messages to other sites on the network The default Delivery setting is enabled Enable Network Reply Lets your site reply to messages sent from other sites on the network The default setting is enabled Enable Network Lets you send Broadcast Messages to Network Delivery Mailboxes at your Broadcast site The default setting is disabled Enable Network Lets you add Network Mailboxes to a Group List The default setting is Group List disabled When you send a message to a Group List all of the network delivery mailboxes on the Group List receive it Number of Network 1 9 default 3 Sets the maximum number of times the system attempts to Retries send a network message before abandoning it and sending a Non Delivery Notification Network Delay 1 60 minutes default 10 Sets the period between delivery attempts of the same network message 14 NN4001 1 0
35. x a number that is easy for users to recognize and remember The Site Prefix is usually the same as the sequence of digits that local users dial to place a telephone call to the site For example if local users dial 403 123 4567 to call someone at the target site then 403123 is an easily remembered Site Prefix The Site Prefix cannot overlap any other Site Prefix in your Network Site Table For example if you use Site Prefix 403123 it overlaps with prefixes 40312 and 4031234 Host name for digital networking sites only The Host Name is the text name FQDN for the host site It can be up to 128 characters long If DNS is not used enter the destination site IP Address Mailbox prefix for digital networking sites only The Mailbox Prefix is the Local Mailbox Prefix of the target site Message Networking ensures that all messages sent to the target site are prefixed with this number The Mailbox Prefix ensures uniqueness for the receiving proxy or networking equipment Phone number for Do not use this setting for Digital Networking AMIS sites only Outdial Do not use this settings for Digital Networking Recording the Site Name After the site has been created you should record the site name 1 Start CallPilot Manager 2 Click the Networking heading The Site List page appears Mailbox Administration Auto Attendant Custom Call Routing Site List Prefix Rec Description C
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