Avaya LAN CTE Configuration Guide
Contents
1. P0993299 02 11 Chapter 2 Configuring the Business Communications Manager system and clients You must install the LAN CTE software on the client computers connected to the BBusiness Communications Manager system You must also configure the LAN CTE software on your Business Communications Manager system if you are installing both CTE and TAPI applications You do not need to configure the Business Communications Manager if you will be using only CTE applications With LAN CTE TAPI Service Provider TSP is installed only on the client computer not the Business Communications Manager system LAN CTE does not require a Microsoft domain to function Entering the LAN CTE Keycode Before installing the LAN CTE software on the Business Communications Manager system or client computer enter the software keycode To enter the LAN CTE keycode from the Unified Manager screen 1 Select System gt Licensing from the menu 2 Enter the 24 digit number refer to the Business Communications Manager Software Keycode Installation Guide for more details Note As part of entering the keycode information you specify the number of devices allowed This is the number of concurrent LAN CTE Desktops allowed Each computer that will install and use LAN CTE software will be counted as a LAN CTE Desktop Therefore you need one license per computer Configuring LAN CTE software on Business Communications Manager The steps you perform2. You are now ready to install CTE applications and TAPI applications An example of a TAPI application is Personal Call Manager Follow the install instructions for the application s Setting the Dialing Properties Some telephony applications use the dialing properties to define how calls are dialed Refer to the documentation that came with the telephony application to determine if the dialing properties are required for the client computer P0993299 02 Installing CTE and TAPI applications 21 Verifying that LAN CTE is installed correctly To verify that LAN CTE is correctly installed 1 Install Personal Call Manager on a computer that is a client of the Business Communications Manager system Refer to the Business Communications Manager Personal Call Manager User Guide for information on how to install this TAPI application Start Business Communications Manager Personal Call Manager Test LAN CTE by using Personal Call Manager to make and receive calls and establish one conference call If the calls are successful LAN CTE is properly installed and configured for TAPI If the call is not successful follow the troubleshooting procedures see Chapter 4 Troubleshooting on page 25 Business Communications Manager LAN CTE Configuration Guide 22 Installing CTE and TAPI applications P0993299 02 23 Chapter 3 Viewing LAN CTE information After LAN CTE is installed and configured you can view inform
3. TAPI applications To install the LAN CTE on the client computer 1 Quit any Windows based programs that are running 2 Start a web browser on a computer with a LAN connection to the Business Communications Manager system Business Communications Manager LAN CTE Configuration Guide 18 Installing LAN CTE software on the client computer oN Oo Ci 11 12 13 Enter the IP address of the Business Communications Manager system and the port number for Unified Manager The Unified Manager port number is 6800 For example http 10 10 10 1 6800 On the Unified Manager front page click the Install Clients button The Client Install Application page appears Click the LAN CTE Client link The download page appears Click the Download LAN CTE Client button A file download window appears Select Save this program to disk and click OK The SaveAs dialog appears Choose a location on the client computer to save this file to and click Save The file begins downloading When the file is finished downloading double click on it The install application begins You may see the message shown in Figure 4 on page 17 This indicates you may not have the latest Winsock version 2 files See Chapter 4 Troubleshooting on page 25 for troubleshooting tips The Welcome dialog box is displayed Click the Next button The message shown in Figure 5 on page 17 is displayed If you are installing TAPI applications click Yes If you are n
4. is understood by the Business Communications Manager It also receives messages from the Business Communications Manager and converts them into a format that is understood by TSP Figure 1 on page 10 shows how messages and commands are passed between the client computers and the Business Communications Manager system Microsoft and Windows are registered trademarks of Microsoft Corporation Business Communications Manager LAN CTE Configuration Guide 10 Operating system requirements Figure 1 LAN CTE server and client configuration overview Business Communications Client computers Manager CTE server 900 e Je 000 JL kiez zr ee f eS Lecce 22 an gt nnuel ggmgasagg Nortel Networks LAN CTE API Nortel Networks client computer server side LAN CTE API client side Nortel Networks TAPI Service Provider TSP Microsoft TAPI CTE and TAPI applications TAPI applications Operating system requirements LAN CTE supports client computers that are using the following operating systems e Windows 95 e Windows 98 e Windows ME e Windows NT 4 0 e Windows 2000 e Windows XP If you will be using TAPI applications ensure that you have Microsoft TAPI 2 1 or higher installed on computers that are actively connected to the Business Communications Manager system
5. located next to the computer More commonly extension numbers are associated with the computer for example if there are multiple users using that computer In this case you would map the IP address or machine name to the extension number If you network uses dynamic IP addresses the machine name should be entered as the network identifier For more detail refer to Table 1 on page 13 Table 1 Selecting Network user IDs Network user ID When to use an ID Domain name User account For assigning a telephone extension number to a particular user IP address To allow multiple users to control and access an extension number through the same computer for example at Call Centers Works with static IP addresses Machine name To allow multiple users to control and access an extension number through the same computer for example at Call Centers Works with dynamic IP addresses Business Communications Manager LAN CTE Configuration Guide 14 Configuring LAN CTE software on Business Communications Manager To associate an extension number with a computer 1 From Unified Manager click the Services key and then click the LAN CTE Configuration key 2 Selectone of the LAN CTE Configuration headings Domain User Account IP Address Machine Name depending on your network configuration Table 1 on page 13 The Client Privileges screen appears 3 Select the Configuration menu and then click Add Entry to Privileges
6. ARARAECERRES 10 Chapter 2 Configuring the Business Communications Manager system and clients11 Entering the LAN CTE Keycode sesssssesles ren 11 Configuring LAN CTE software on Business Communications Manager 11 Configuration for CTE applications only 00 0c eee eee 12 Configuration for CTE and TAPI applications llle 12 Starting a Unified Manager session 0020 cece eee eee 12 Enabling the LAN CTE software on Business Communications Manager 12 Adding LAN CTE clients that use TAPI applications 13 Removing LAN CTE clients 2 5c0s ecasee Chav RR RR RERO RR 18 Installing LAN CTE software on the client computer llle 16 Installing LAN CTE for CTE applications only lille 16 Installing LAN CTE for CTE and TAPI applications 2 0005 17 Installing TAPI 2 1 for CTE and TAPI applications 00000 eee eeee 19 Installing TAPI 2 1 on Windows NT 4 0 Workstations 2 19 nstaling TAPI 2 1 on Windows 95 usa dudo dox cu de RR tutet Euk Gok wines 18 Installing TAP le On VIDODS M unecesqueaeu aped adque uad eue psa 20 Installing TAPI 2 1 on Windows ME 2225s sao oaa o adn 20 Installing TAPI 2 1 on Windows 2000 cicius sad t nk IR e eds 20 Installing TAP 2 1 on Windows XP w c0ccavcceerw e mm emm xem 20 Installing CTE and TAPI applications lille 20 Sond ine Dialing Properties ususecsvaesonmbtesas cada xad rre xd
7. E Desktop Clients are allowed No LAN CTE Desktop Clients are not allowed Business Communications Manager LAN CTE Configuration Guide 24 LANCTE error messages 3 Click the Licensing Information tab The LAN CTE Licensing Information screen appears Attribute Description Maximum LAN CTE Desktops Shows the maximum number of LAN CTE desktop clients you can have on your Business Communications Manager system This number is determined by the number of Permanent and Try N Buy Desktop Licenses you have purchased Desktop Licenses Permanent Shows the number of Permanent LAN CTE Desktop Licenses installed on your Business Communications Manager system Desktop Licenses Shows the number of Try N Buy LAN CTE Desktop Licenses installed on your Try N Buy Business Communications Manager system Active LAN CTE You can choose to allow or deny LAN CTE Desktop Clients Desktops Yes LAN CTE Desktop Clients are allowed e No LAN CTE Desktop Clients are not allowed LAN CTE error messages When LAN CTE encounters an error an error message appears on the computer display In this message is a description of what the error is and a recommendation about what to do P0993299 02 25 Chapter 4 Troubleshooting This chapter describes problems you may encounter when using LAN CTE and possible resolutions Troubleshooting while using LAN CTE For most errors and exc
8. E software on the client computer 17 Figure 4 Winsock v 2 message Question 2 You need Winsock2 installed on Win95 for the installation to complete successfully Select No to quit the installation 12 The Welcome dialog box is displayed Click the Next button 13 The message shown in Figure 5 on page 17 is displayed If you are not installing TAPI applications click No If you are installing TAPI applications refer to the section Installing LAN CTE for CTE and TAPI applications on page 17 Figure 5 Install TSP dialog box 1 Would you like to install the Telephony Service Provider on your system 14 The Enter Information dialog box is displayed The computer name or IP address may be filled in otherwise type in the information 15 Click Next 16 The Question dialog box is displayed If the computer name or IP address displayed is correct click Yes If it is not click No and the install will return you to the Enter Information dialog box 17 The Setup Complete screen is displayed Click Yes to restart your computer immediately No to restart later You must restart the computer for the installed service to become operational 18 Click Finish 19 Repeat steps 1 to 18 for each computer that will use LAN CTE software You are now ready to install CTE applications such as Business Communications Manager Attendant Console Follow the install instructions for the application s Installing LAN CTE for CTE and
9. List The Property Sheet screen appears Figure 2 Property Sheet screen BCM Dialog Box BENE x Client Privileges Beeler re E sa DNs Extensions BuLEREERLHDLEUIRE POTRETE RTT eRe eS Warning Applet Window 4 Enter the client s user account the computer s IP address or computer s machine name Enter the extension of the client s telephone Click the Save button The information appears on the Client Privileges screen N OC Repeat steps 2 to 6 for each computer that will control an extension number P0993299 02 Configuring LAN CTE software on Business Communications Manager 15 Figure3 LAN CTE Client Privileges screen Jj Business Communications Manager Unified Manager Microsoft Internet Explorer provided by Nortel Networks Group idi Configuration Performance Fault Report Too oos View Help 47 65 138 69 Comprehensive Client Privileges Add Delete Client Privileges 9 QJ BCM 47 65 138 69 E DASTA DHSVIEREFSUTE System d eo Resource DOM 47 65 138 63 ne 9 Services Telephony Services Q IP Telephony Call Detail Recording 9 LAN CTE Configuration eo IP Address Q Machine Name Console Service Voice Mail Multimedia Call Center Q IR DHCP DNS IP Routing SNMP QoS Monitor Web Cache Net Link Mgr Alarm Service NAT VPN Policy Manag
10. Part No P0993299 02 Business Communications Manager LAN CTE Configuration Guide RTEL NETWORKS 2 Copyright 2002 Nortel Networks All rights reserved September 2002 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners P0993299 02 Contents PIBIACG riakonsAaaAkRaKR A RARARRAEAAOCEKA EGO ERERCAOGAEC ACA Row 7 Belo VOU DEO acu op Ed epu d Erde pare ger dide qubd dean diae E qd 7 Text convenllalg uuseesesus xx don mew xe n wx deka dedu d are d Rx d d g POE Jie ANA dU RR Eo NUR EURO ee ees da 8 Htelgter DUDIICANONS crcaresd Te4aRERe SETS XAEESISCUQARRIXGQURECQQEE PATRE 8 Chapter 1 introduction to LAN CTE cua uae ebur ER E e SERERE REEL aei 9 How does LS GTE WORY ek day and adc dod a uh dede aca abd cda diode cde bara RR p dei Red 9 Operating system requirements issues dec tiikka EnA RI RRE
11. ation about LAN CTE and how it is operating You can view e Information about LAN CTE e LAN CTE error messages Accessing the LAN CTE information From the LAN CTE Configuration screen in Unified Manager you can View the LAN CTE settings including description version number and status View the LAN CTE licensing information including the maximum number of LAN CTE Desktops allowed with your Business Communications Manager configuration number of permanent and try n buy Desktop licenses and the number of active LAN CTE Desktop licenses e the client privileges registered with the LAN CTE To access LAN CTE information 1 Start a Unified Manager session For more information Starting a Unified Manager session on page 12 2 Onthe navigation tree click the Services key and then click the LAN CTE Configuration heading The LAN CTE Settings screen appears Attribute Description Description Shows a description of the LAN CTE service Version Shows the version number of LAN CTE service CTE Server Status Shows the status of the LAN CTE service The status can be Running The LAN CTE service is operating and can communicate with the Business Communications Manager system Enabled A user has enabled LAN CTE but the service is not yet operating Disabled A user has disabled LAN CTE Allow LAN CTE Desktop Client You can choose to allow or deny LAN CTE Desktop Clients e Yes LAN CT
12. ber 23 number active 23 dialing properties 20 E error messages 24 installing CTE applications 20 LAN CTE client 16 Personal Call Manager 21 TAPI applications 20 IP address Business Communications Manager 12 16 18 19 K keycode entry 11 L LAN CTE configuration 12 error messages 23 24 installation 11 keycode entry 11 non operational 25 Settings and Licensing screen 23 test 21 verifying correct installation 21 viewing information 23 LAN CTE clients adding 13 removing 15 LAN CTE software installing on the client computer 16 N network administrators 7 network user IDs 13 P Personal Call Manager 21 problem resolution 25 Property Sheet screen 14 S Status enabled 26 T TAPI2 7 20 installing for CTE and TAPI applications 19 telephone extension numbers and network user IDs 13 associating with a client computer 14 text conventions 7 Troubleshooting 25 U Unified Manager LAN CTE configuration screen 23 starting 12 Business Communications Manager LAN CTE Configuration Guide 30 Index V verify LAN CTE 21 P0993299 02
13. ction to the Business Communications Manager system For information about the web browser requirements refer to the Business Communications Manager Programming Operations Guide 2 Enter the IP address of the Business Communications Manager system and the port number for Unified Manager The Unified Manager port number is 6800 For example http 10 10 10 1 6800 Note If you do not know the IP address of the Business Communications Manager system ask your network administrator Click the Configure button Type your user name in the Login box The default user name is supervisor Type your password in the Password box The default password is visor oa Ff Oo Click the Login button Enabling the LAN CTE software on Business Communications Manager To enable the LAN CTE software 1 Click the Services key and then click the LAN CTE Configuration heading 2 Click the Settings tab 3 Click the Allow LAN CTE Desktop Clients drop list and then click Yes P0993299 02 Configuring LAN CTE software on Business Communications Manager 13 Adding LAN CTE clients that use TAPI applications In order to use TAPI applications such as Personal Call Manager that are installed on your computer you must associate the computer with a telephone connected to the Business Communications Manager system You do so by mapping the telephone s extension number to a network user ID You must assign an extension number to each client computer s
14. dre 20 Verifying that LAN CTE is installed correctly llli 21 Chapter 3 Viewing LAN CTE information 0 00 e eee eee eee eee 23 Accessing the LAN CTE information 0000 cece eect eee 23 LAN CTE GHOrMESSA0ES oacssekeesxexredbtb wh ped d ore deetncersaeeeaaers 24 Business Communications Manager LAN CTE Configuration Guide Chapter 4 TroubloshooUhtj idrseacaRaae uen rera rra rm eases EE ax manu 25 Troubleshooting while using LAN CTE 000 cece eee eee eee 25 LANGTE IS DOUODEFRUDIT ozeti jorder pe dear ated endured seed sess 25 LAN CTE client does not install llis 26 IBdOX Lau esb ee ineaneanaee daar de by see en eses siras eed P ARERAMR Ada 29 P0993299 02 Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 LAN CTE server and client configuration overview 10 Property Sliedl SOINS erraren rita RR dep btRe3xGdqeP P PeRTqRpEES 14 LAN CTE Client Privileges screen 000000 cece eee eee 15 Winsock 2 MESSagO I Luisa eran kg CECI d Rida Rd LES Inets TSP dialot DOX eee eu esee E RR RRERA Ed RE EUR Ea TT TSP installation message isses 18 Services List Property Sheet corecadaua asenshe uade AR RAE 26 Doman Message 2 cscs debe dese c mex RA E REX XR S RE x ds 27 Business Communications Manager LAN CTE Configuration Guide P0993299 02 Preface Business Communications Manager LAN CTE is one of th
15. e Nortel Networks line of Computer Telephony Integration CTI products The LAN CTE software provides an interface between your Personal Computer your telephone and the Business Communications Manager system With the LAN CTE software you can operate CTE Computer Telephony Engine and Telephony Application Programming Interface TAPI applications from your computer Before you begin This guide is intended for network administrators using Windows based computers and Business Communications Manager LAN CTE This guide assumes that you have the following background e Working knowledge of the Windows operating system e Understanding of the transmission and management protocols used on your network e Experience with windowing systems or graphical user interfaces GUIs e Familiarity with the network management platform for example Domain Manager on the system with which you are using Text conventions This guide uses the following text conventions bold Courier text Indicates command names and options and text that you need to enter italic text bold text separator gt Example Use the dinfo command Example Enter show ip alerts routes Indicates new terms book titles and variables in command syntax descriptions Where a variable is two or more words the words are connected by an underscore Example If the command syntax is show at valid route valid route is one variable and you substitute one va
16. ed are e Telephony applications Telephony applications are installed on client computers LAN CTE users run telephony applications to control their telephones Through these applications LAN CTE users give commands such as answer telephone to the Business Communications Manager system The telephony application also display messages such as telephone ringing which are received from the Business Communications Manager system An example of a telephony application is Personal Call Manager e Windows operating system O S Windows is installed on the server and the client computers Windows passes commands from the telephony application to the Telephony Application Programming Interface TAPI and messages from TAPI to the telephony application e Microsoft Telephony Application Programming Interface TAPTI TAPI is installed on the client computers TAPI converts industry standard commands received from Windows into a format that LAN CTE can understand It also converts messages from LAN CTE into an industry standard format and passes them to Windows e TAPI Service Provider TSP TSP is installed on the client computer if you are operating TAPI applications It acts as an interface between the LAN CTE communications software and TAPI LAN CTE LAN CTE is installed on the Business Communications Manager system and on the client computers as a Windows NT service LAN CTE receives commands from TSP and converts them into a format that
17. ed to install the LAN CTE software ES Note You need to know the computer name or IP address of the Business gt Communications Manager system to complete the LAN CTE client installation Installing LAN CTE for CTE applications only To install the LAN CTE on the client computer 1 2 oO N OOA 10 11 Quit any Windows based programs that are running Start a web browser on a computer with a LAN connection to the Business Communications Manager system Enter the IP address of the Business Communications Manager system and the port number for Unified Manager The Unified Manager port number is 6800 For example http 10 10 10 1 6800 On the Unified Manager front page click the Install Clients button The Client Install Application page appears Click the LAN CTE Client link The download page appears Click the Download LAN CTE Client button A file download window appears Select Save this program to disk and click OK The SaveAs dialog appears Choose a location on the client computer to save this file to and then click Save The file begins downloading When the file is finished downloading double click on it The install application begins Follow the on screen instructions You may see the message shown in Figure 4 on page 17 This message indicates you may not have the latest Winsock version 2 files See Chapter 4 Troubleshooting on page 25 for troubleshooting tips P0993299 02 Installing LAN CT
18. ement NTP Client Settings Management Diagnostics lel Logged in Unified Manager ready For use Removing LAN CTE clients If there is a LAN CTE client that no longer uses LAN CTE you can delete that client To delete a LAN CTE client and its associated extension number Start a Unified Manager session For more information see Starting a Unified Manager session on page 12 Click the Services key and then click the LAN CTE Configuration key Click the heading that has the LAN CTE client you want to remove The Client Privileges screen appears Click the row with the client to be removed from the Client Privileges screen Click the Configuration menu and then click Remove Entry from Privileges List Click Yes in the Select an Option dialog box The entry is removed from the Client Privileges screen Business Communications Manager LAN CTE Configuration Guide 16 Installing LAN CTE software on the client computer Installing LAN CTE software on the client computer The steps you perform to install the LAN CTE software on on the client computer are different if you want to use TAPI applications If you want to use CTE applications only refer to Installing LAN CTE for CTE applications only on page 16 for the steps required to install the LAN CTE software If you want to use CTE and TAPI applications refer to Installing LAN CTE for CTE applications only on page 16 for the steps requir
19. eptions the Business Communications Manager displays an error message The error message describes the problem and recommends a solution Try to troubleshoot these errors yourself before contacting Technical Support see Preface on page 7 LAN CTE is not operating Check that the service is still running Open Unified Manager see Starting a Unified Manager session on page 12 2 Click the LAN CTE Configuration menu to display the Settings and Licensing screen The Description will be blank if the service is not running Click on the Unified Manager s Diagnostics menu Click Service Manager Scroll down the list until you see CTEngine The Status column indicates whether the LAN CTE service is running or stopped If it has stopped click on Configuration in the Unified Manager menu at the top of the screen Select Modify Services The Property Sheet is displayed Figure 7 on page 26 Select Start from the Startup list box Business Communications Manager LAN CTE Configuration Guide 26 Troubleshooting while using LAN CTE Figure 7 Services List Property Sheet Services List Service Name cTEnde Display Name sce CTE Startup Automatic Status Running v Logn As LocalSystem Save Cancel R eady Warning Applet Window 9 Click the Save button Check that LAN CTE is enabled and that you have a sufficient number of Desktop licenses Open Unified Manager see Starting a Uni
20. fied Manager session on page 12 Click the LAN CTE Configuration menu to display the Settings and Licensing screen Check that the Status field reads Enabled If it does not select Enabled from the list box Click Licensing Information a fF OO N a Check that the Active number of Desktops does not exceed the maximum number allowed LAN CTE client does not install Windows 95 and 98 users may see the Enter Network Password dialog box shown in Figure 8 on page 27 asking for a network password This message is displayed when the Business Communications Manager system is not in the same domain as the client computer See your network administrator or the Troubleshooting section of the Business Communications Manager Programming Operations Guide P0993299 02 Troubleshooting while using LAN CTE 27 Figure 8 Domain message Enter Network Password Business Communications Manager LAN CTE Configuration Guide 28 Troubleshooting while using LAN CTE P0993299 02 29 Index A acronyms 8 B Business Communication Manager configuration 11 C client computer and TAPIapplications 13 extension number 13 installing LAN CTE software on 16 logon 13 client privileges 23 screen 15 Computer Telephony Integration CTI 7 Configuration TAPI applications 12 conventions text 7 CTE 7 installing applications 20 CTI Computer Telephony Integration 7 D Desktop licenses maximum num
21. lue for it indicates dialog boxes buttons and menu options Shows menu paths Example Protocols gt IP identifies the IP option on the Protocols menu Business Communications Manager LAN CTE Configuration Guide 8 Acronyms Acronyms This guide uses the following acronyms API CTE CTI ERC IP O S TAPI TSP URL Application Programming Interface Computer Telephony Engine Computer Telephony Integration Express Routing Code Internet Protocol operating system Telephony Application Programming Interface TAPI Service Provider Uniform Resource Locator Related publications Software Keycode Installation Guide e Personal Call Manager User Guide Programming Operations Guide P0993299 02 Chapter 1 Introduction to LAN CTE The Business Communications Manager Computer Telephony Integration CTI range of products provides an interface between your personal computer and your Business Communications Manager system With these products you can use telephony applications via the Windows operating system to control your telephone One of the basic software components of the Business Communications Manager CTI is LAN CTE LAN CTE works with Microsoft TAPI and Windows to allow your telephony application to communicate with and control your telephone How does LAN CTE work LAN CTE works with four other software components each providing a different function The four software components involv
22. network user ID You assign extension numbers using the LAN CTE Configuration menu in Unified Manager The Business Communications Manager system uses this information to make sure the correct telephone is controlled by a particular LAN CTE client Note Although a LAN CTE client can log on from any computer on the network the extension number associated with that client does not change unless you change it from the LAN CTE Configuration menu This allows LAN CTE clients to receive TAPI messages for their telephone from any computer they log on to This also means that the TAPI messages LAN CTE clients receive are always for the telephone assigned to them not necessarily the telephone beside the computer they are using Any of the following network user IDs can be mapped to telephone extension numbers in order to associate a computer with a telephone e P address e Machine computer name e Domain User Account Any of the network user identifiers can be used but only one is needed For example if the IP address is configured for a DN that same computer does not have to use the other two identifiers The network user ID you select depends on your network configuration If you want to associate a telephone extension number with a particular user for example for someone travelling with their laptop who wants to check their phone messages you would choose the user account The phone the user is assigned to may or may not be physically
23. ot installing TAPI applications see the section Installing LAN CTE for CTE applications only on page 16 If you see the message shown in Figure 6 on page 18 the TSP install was unsuccessful See Chapter 4 Troubleshooting on page 25 for troubleshooting tips Figure6 TSP installation message Information i line amp dd Provider ERROR invalid parameter 14 15 16 17 18 19 The Enter Information dialog box is displayed The computer name or IP address may be filled in otherwise type in the information Click Next The Question dialog box is displayed If the computer name or IP address displayed is correct click Yes If it is not click No and the install will return you to the Enter Information dialog box The Setup Complete screen is displayed Click Yes to restart your computer immediately No to restart later You must restart the computer for the installed service to become operational Click Finish Repeat steps 1 to 18 for each computer that will use LAN CTE and have TAPI applications installed P0993299 02 Installing TAPI 2 1 for CTE and TAPI applications 19 Installing TAPI 2 1 for CTE and TAPI applications ES Note The TAPI 2 1 information in this guide is a supplement to the Microsoft TAPI gt Readme txt file provided with the Microsoft TAPI 2 1 Upgrade Be sure to read this file and install TAPI 2 1 according those instructions Installing TAPI 2 1 on Windows NT 4 0 Worksta
24. tall Application page appears Click the TAPI 2 1 Installation link The Download page appears Click on the Download Microsoft TAPI 2 1 button A file download window appears Select Save this program to disk and click OK The SaveAs dialog appears Choose a location to save this file to and click Save The file begins downloading Business Communications Manager LAN CTE Configuration Guide 20 Installing CTE and TAPI applications 9 When the file is finished downloading double click on it The install application begins 10 Follow the on screen instructions You must also install LAN CTE on all the client computers which will be using CTE applications on the Business Communications Manager system Refer to Installing LAN CTE software on the client computer on page 16 Installing TAPI 2 1 on Windows 98 You do not need to install TAPI 2 1 on Windows 98 computers TAPI 2 1 is included with Windows 98 Installing TAPI 2 1 on Windows ME You do not need to install TAPI 2 1 on Windows ME computers TAPI 2 1 is included with Windows ME Installing TAPI 2 1 on Windows 2000 You do not need to install TAPI 2 1 on Windows 2000 computers A version of TAPI that is compatible with TAPI 2 1 is included with Windows 2000 Installing TAPI 2 1 on Windows XP You do not need to install TAPI 2 1 on Windows XP computers A version of TAPI that is compatible with TAPI 2 1 is included with Windows XP Installing CTE and TAPI applications
25. tions To install TAPI 2 1 on Windows NT 4 0 Workstation computers use Windows NT 4 0 Service Pack 4 or later Service Pack 4 automatically adds TAPI 2 1 to the Windows NT Workstation Install Service Pack 4 or later before you configure the TAPI client Caution You must install Service Pack 4 or later on client computers that use Windows NT Service Pack 4 contains additional improvements to the Windows NT Workstation telephony component that are required for LAN CTE Note Windows NT 4 0 Service Pack 4 is available on the Microsoft web site To install gt Service Pack 4 follow the instructions in the Readme txt file included with it Installing TAPI 2 1 on Windows 95 TAPI 2 1 is available on the Microsoft web site It is important to read the Readme txt file and the license agreement included with the upgrade before installing TAPI 2 1 is also available from the Business Communications Manager Install Client button To install TAPI 2 1 for Windows 95 on the client computer 1 2 oN Oo Ci Quit any Windows based programs that are running Start a web browser on a computer with a LAN connection to the Business Communications Manager system Enter the IP address of the Business Communications Manager system and the port number for Unified Manager The Unified Manager port number is 6800 For example http 10 10 10 1 6800 On the Unified Manager front page click the Install Clients button The Client Ins
26. to configure the LAN CTE software on Business Communications Manager are different if you want to use TAPI applications If you want to use CTE applications only refer to Configuration for CTE applications only on page 12 for the steps required to configure LAN CTE If you want to use CTE and TAPI applications refer to Configuration for CTE and TAPI applications on page 12 for the steps required to configure LAN CTE Business Communications Manager LAN CTE Configuration Guide 12 Configuring LAN CTE software on Business Communications Manager Configuration for CTE applications only If you intend to use only Computer Telephony Engine CTE applications the Business Communications Manager system is pre configured for CTE You do not need to perform a server configuration However you must install the LAN CTE software on the client computer See Installing LAN CTE software on the client computer on page 16 Configuration for CTE and TAPI applications If you intend to install Telephony Application Programming Interface TAPI applications as well as CTE applications on your Business Communications Manager system you must complete a full configuration both server and client You configure the LAN CTE software on the Business Communications Manager system from Unified Manager See Installing LAN CTE software on the client computer on page 16 Starting a Unified Manager session 1 Start a web browser on a computer with a LAN conne
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