Avaya 1150E User Guide
Contents
1. Regulatory and safety information Regulatory and safety information Regulatory and safety information Table 7 EMC compliance Part 1 of 2 Regulatory and safety information Table 7 EMC compliance Part 2 of 2 Regulatory and safety information DenAn regulatory notice for Japan xe AR MER SITERES LFOC ILTEE lt EL Hit TIL BRAK ACP 42750 DRIT FR RIIFBENTBVET fm TIRE ME CRE REE AND BREER ID CMM PREF BR KKD BAETDIENHYES BHRENTHBVEF 4 RO BRI KSHORBICISEALELYCCESL KRUIEGSIRTT uUc HOPKERGEASSRORALESCEMHVET AN Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury Other CE Terms you should know Terms you should know Calling Party Name Display Category 5 Cat5 Category 5e Cat5e Category 6 Cat Communication Server 1000 Date time display Directory Number DN Terms you should know Feature display Feature Status Lamp indicator Fixed key Flexible2. About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Telephone display Figure 3 IP Phone 1150E LCD screen Upper display area Selt labeled line programmable feature key labels Middle display area Information line Lower display area Context sensitive soft key labels Call features and Flexible Feature Codes About the Nortel IP Phone 1150E Security features Using encrypted calling Managing your Station Control Password SCPW About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Entering and editing text Entering and editing text Table 1 Application text entry Entering text using the USB keyboard Entering and editing text Table 2 USB keyboard function keys during telephone calls Entering text using the telephone dialpad Editing text using the context sensitive soft keys Entering and editing text Table 3 Editing context sensitive soft key description Part 1 of 2 Entering and editing text Table 3 Editing context sensitive soft key description Part 2 of 2 Connecting the components Connecting the components Figure 4 1150E connections Connecting the components Before you begin Connecting the components of th
3. 4 LCD status indicators Call Center Supervisor Features Answer Agent Answer Emergency Call Center Supervisor Features Call Agent Use the Supervisor Observe and Supervisor Headset Port Call Center Supervisor Features Observe Agent Call Center Supervisor Features Call Center Supervisor Features Interflow Night Service Call Center Supervisor Features 1150E non ACD call features 1150E non ACD call features Make a call 1150E non ACD call features Using Predial 1150E non ACD call features Using Auto Dial 1150E non ACD call features Using Ring Again 1150E non ACD call features Using Last Number Redial Using Speed Call 1150E non ACD call features 1150E non ACD call features Using System Speed Call 1150E non ACD call features Using Hot Line Using Intercom calling 1150E non ACD call features Answering a call 1150E non ACD call features While on an active call 1150E non ACD call features Transferring a call 1150E non ACD call features Using Timed Reminder Recall 1150E non ACD call features Using Attendant Recall Using Call Park 1150E non ACD call features 1150E non ACD call features Calling Party Number Charge Account or Displaying incoming calls 1150E non ACD call features Tracing a Mal
4. Feature Codes FFCs Goodbye key Indicator Interrupted dial tone Message Inbox Terms you should know Navigation keys Off hook Paging tone Ringback ring tone Services key Shared Directory Number Special Prefix code SPRE Soft keys Terms you should know Special dial tone Station Control Password SCPW Status Messages System or Switch Switchhook User interface Visual Alerter Message Waiting indicator Index
5. N RTEL Nortel Communication Server 1000 IP Phone 1150E User Guide oo up 01000000000 elefejol 000000Q00Q0t HW M ME 000010101010000 10101 Revision history Revision history January 2009 January 2009 October 2008 April 2008 November 2007 May 2007 October 2006 Revision history October 2006 Contents About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Figure 1 Self labeled line programmable feature keys and context sensitive soft keys Self labeled line programmable feature keys Context sensitive soft key labels About the Nortel IP Phone 1150E Basic features About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Bluetooth Figure 2 1150E Self labeled line programmable feature keys Message Data message waiting indicator waiting indicator Volume control Multi field LCD display screen Context sensitive soft keys key BM ose key Services key Directory key Quit Stop key Navigation keys Supervisor Goodbye key Talk Listen key Feature key Mute key Emergency key Activity key Supervisor key EE Make Busy key Not Ready key In Calls key About the Nortel IP Phone 1150E Telephone controls About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E NORTEL
6. e name display format Configuring Live Dialpad Configuring Telephone Options Configuring Telephone Options Using the Password Admin menu Configuring Telephone Options Configuring Telephone Options Call Center Agent Supervisor Features Call Center Agent Supervisor Features Headset interface Agent login Call Center Agent Supervisor Features Login with Agent ID and Multiple Queue Assignment MQA Call Center Agent Supervisor Features ACDDN 1 CDDN2 ACD DN 3 ACD DN 4 ACD DN 5 ACDDN 1 ACDDN2 ACD DN 3 ACD DN 4 ACD DN 5 Supervisor ID ACD DN I Priority 1 ACD DN 2 Priority 2 ACD DN 3 Priority 3 ACD DN 4 Priority 4 ACD DN 5 Priority 5 Call Center Agent Supervisor Features Default login Call Center Agent Supervisor Features Agent logout Call Center Agent features Call Center Agent features Use Activity Code Answer Call Center calls Call Center Agent features Call Forcing Call Center Agent features The Emergency Key Use Not Ready Call Center Agent features Activate Make Set Busy Making non ACD calls Call Center Agent features Contact your supervisor Call Center Agent features Use Walkaway and Return from Walkaway Call Center Agent features Call Center Agent features Call Center Supervisor Features Call Center Supervisor Features Agent Keys Table
7. e phone Connecting the components Figure 5 Removing the stand Connecting the components Connecting the components Figure 6 Cable routing tracks Connecting the components Configuring Telephone Options Configuring Telephone Options Figure 7 Telephone Options menu Configuring Telephone Options Using the Telephone Options menu Configuring Telephone Options Adjusting the volume Configuring Telephone Options Adjusting the display screen contrast Configuring Telephone Options Selecting a language Configuring Telephone Options Selecting date and time format Accessing display diagnostics Configuring Telephone Options Choosing a local dialpad tone Configuring Telephone Options Viewing phone information Diagnostics Configuring Telephone Options Selecting a headset type Configuring Telephone Options Configuring call log options Configuring Telephone Options Configuring Telephone Options Configuring Telephone Options Configuring Telephone Options Configuring Telephone Options Choosing a ring type Configuring Telephone Options Enabling or disabling Call Timer Setting the call indicator light Configuring Telephone Options Changing feature key labels Configuring Telephone Options Configuring Telephone Options Configuring th
8. icious call 1150E non ACD call features Additional Call Features Additional Call Features Using the buzz signal Using Call Page Connect to make an announcement Additional Call Features Charging a call or charging a forced call Additional Call Features Additional Call Features Additional Call Features Using Enhanced Override Additional Call Features Using Forced Camp on Additional Call Features Override Feature Additional Call Features Using Privacy Release Using Radio Page Additional Call Features Additional Call Features Using Voice Call Additional Call Features Using the Voice Messaging control screens Additional Call Features Additional Call Features Activate Automatic Answerback Activate Call Pickup Additional Call Features Use Call Waiting Additional Call Features Additional Call Features Forward calls Additional Call Features Forward internal calls only Additional Call Features Use Remote Call Forward CAN Additional Call Features CaN Additional Call Features Secure your phone Additional Call Features Set up a Conference call Additional Call Features Join a call Additional Call Features Selectable Conferee Display and Disconnect Additional Call Features Use Group Call Addi
9. tional Call Features Additional Call Features Additional phone features Additional phone features Using the Personal Directory Additional phone features Additional phone features Additional phone features Using the Callers List Additional phone features Additional phone features Using the Redial List Additional phone features Additional phone features Using Virtual Office Logging in to Virtual Office Additional phone features Additional phone features Using Virtual Office on your Remote phone Figure 8 Logged in to an IP Phone 1150E Using Virtual Office on your Office phone Additional phone features Figure 9 Office Bene the message Additional phone features Logging out of Virtual Office Additional phone features Troubleshooting Virtual Office Table 5 Troubleshooting Virtual Office Part 1 of 3 Additional phone features Table 5 Troubleshooting Virtual Office Part 2 of 3 Additional phone features Table 5 Troubleshooting Virtual Office Part 3 of 3 Using Media Gateway 1000B Additional phone features Using Test Local Mode Using Resume Normal Mode Additional phone features Troubleshooting MG 1000B Table 6 Troubleshooting MG 1000B
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