Avaya Integrated Management Release 2.1 Enterprise Converged Management User's Manual
Contents
1. 15 e Pre Installation Tasks 15 3 Windows Server Installation 17 e Windows Server CD 17 e Windows Server Requirements 18 e Installing the Windows Server Products 19 4 Windows Client Installation 23 e Windows Client CD 23 e Windows Client PC Requirements 24 e Installing the Windows Client Products 25 Enterprise Converged Management Installation and Upgrade 5 June 2004 Contents 5 Avaya Mailbox Manager 27 e About Mailbox Manager 27 e Launching Mailbox Manager 2r e Licensing Mailbox Manager 28 Index 29 6 Enterprise Converged Management Installation and Upgrade June 2004 Introduction Purpose 1 Introduction Purpose The purpose of this book is to provide the following information servers and Windows client PCs e Hardware and software requirements for Microsoft Windows e Pre installation tasks that must be completed prior to installation e Procedures to install the products in the Integrated Management Enterprise Converged Management offer If any of the products included in this offer are already installed on your system those products will be upgraded during this installation Prerequisites System administrators who install the Integrated Management Enterprise Converged Management software should be experienced in installing software on Windows operating systems in a converged network environment Intended Audience This book is written for system administrators who are responsible for installing softw2. Avaya Integrated Management product access the online help after you start the application NOTE Regularly check the Avaya Support Web Site for software updates Enterprise Converged Management Installation and Upgrade 25 June 2004 Windows Client Installation Installing the Windows Client Products 26 Enterprise Converged Management Installation and Upgrade June 2004 Avaya Mailbox Manager About Mailbox Manager 5 Avaya Mailbox Manager About Mailbox Manager Mailbox Manager for the Avaya S3400 Message server is a Windows interface for performing moves adds and changes on the Message Storage Server MSS component The software maintains an off line database of your subscriber and class of service data You make your changes to subscribers and classes of service in this interface and it sends the changes to your MSS For more information about Avaya Mailbox Manager see the following books e Getting Started Guide e User Guide These books are available from the User Documents page which is on the Avaya Integrated Management Home Page Launching Mailbox Manager The Avaya Mailbox Manager option is available from the Launch Products page which is on the Avaya Integrated Management Home Page In order to launch Mailbox Manager from the Launch Products page you must e Install Avaya Site Administration and or Avaya Voice Announcement Manager which are provided on the Windows Client CD See Chapter 4 Windows C
3. Enter Network Management Server IP Address dialog box appears Enter the IP address of the Network Management server and click the Next button The Enter Integrated Management Home Page Server IP Address dialog box appears Enter the IP address of the Integrated Management Home Page server and click the Next button The Setup Summary dialog box appears It lists the applications that you selected to install Click the Next button The installation status bar appears When the installation is complete the InstallShield Wizard Complete dialog box appears By default Yes I want to restart my computer now is selected Remove the CD from the drive and then click the Finish button to restart the Windows server Refer to the Avaya Integrated Management Home Page for documentation on the applications you installed Also the latest versions of these books are available on the Avaya Support Web Site See How to Access Books on the Web on page 11 The documents are in PDF format To view a PDF you must install Adobe Acrobat Reader on your computer Adobe Acrobat Reader is provided on the Windows Server CD NOTE Regularly check the Avaya Support Web Site for software updates Enterprise Converged Management Installation and Upgrade 21 June 2004 Windows Server Installation Installing the Windows Server Products 22 Enterprise Converged Management Installation and Upgrade June 2004 Windows Client Installation Windows Client CD 4
4. Management Installation and Upgrade June 2004 Windows Server Installation Installing the Windows Server Products Installing the Windows Server Products The procedure to install or to upgrade the Avaya Integrated Management products on the Windows server is generally the same If an earlier release of an Integrated Management product on the Windows Server CD is already installed on the server you are given the option to uninstall it prior to installing the current release 1 Ask all users to log off the system 2 Close all open windows and applications 3 Insert the Avaya Integrated Management 2 1 Enterprise Converged Management Windows Server CD into the CD ROM drive The Avaya Integrated Management Windows Enterprise Server window appears It provides the main menu NOTE Install Acrobat Reader if it is not already installed on the computer 4 Perform one of the following steps e If this is a new installation of Integrated Management go to Step 5 e If this is an upgrade installation you must uninstall the previous release of Integrated Management applications and Java Runtime Environment Do the following a Click Install Server Products and follow the prompts to uninstall the previous release of Integrated Management applications b After the Integrated Management applications are uninstalled reboot the computer After the computer reboots the Avaya Integrated Management Windows Enterprise Server window appears I
5. See Table 1 Customer Accessible Resources on page 10 for contact information RNIS does not handle technical support questions on Avaya Integrated Management installations from customers who do not purchase a contract Avaya Technical Service Organization TSO The Avaya Technical Service Organization TSO provides support to the Avaya Integrated Management client teams field technicians and customers The TSO will bill customers for support on a time and materials basis if the following conditions exist e Customers do not provide remote access e Customers do not have a current maintenance agreement e Customers do not procure and install the required systems and software as defined in the Integrated Management Services Support Plan e Customers request support that is outside the purchase agreement The TSO does not support hardware or software that customers purchase from third party vendors 8 Enterprise Converged Management Installation and Upgrade June 2004 Introduction Support Resources Avaya Network Management Software Systems Support Group NMSSS The Avaya Network Management Software Systems Support Group NMSSS in Tampa Bay Florida answers customer calls about products in Avaya Integrated Management NMSSS will either answer your questions directly or connect you with an associate who can answer questions about the products Customized Management Solutions for Avaya Integrated Management The Integrated
6. Windows Client Installation Windows Client CD The Windows Client CD contains products that you install directly onto the PCs After the Windows server installation is completed see Chapter 3 Windows Server Installation you can also download and install the same products provided on this CD from the Avaya Integrated Management Home Page The Windows Client CD contains the following Integrated Management products e Avaya Site Administration e Avaya Voice Announcement Manager e Avaya VoIP Monitoring Manager 90 day trial version e Avaya VoIP Monitoring Manager client This option is not available for the Enterprise offer The Windows Client CD also contains the following components e Java Runtime Environment e Adobe Acrobat Reader required to view documents Windows Client PC Requirements Table 5 provides the requirements for the Windows client PC Table 5 Windows Client PC Requirements Component Recommended Comments Operating system Microsoft Windows 2000 Windows XP Professional or Windows 2003 Processor 600 MHz Pentium Hard Drive 1 GB Required to install all of the client components Memory 256 MB RAM Monitor SVGA Required for Avaya support Network Connectivity TCP IP 10 100 Network Card Modem 56K Modem Optional May be needed for remote access to the client PC CD ROM Drive Required Needed for installation Web Browser Internet Explorer 6 0 Requ
7. result in devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company REN is not required for some types of analog or digital facilities Means of Connection Connection of this equipment to the telephone network is shown in the following tables For MCC1 SCC1 CMC1 G600 and G650 Media Gateways Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Off premises station OL13C 9 0F RJ2GX RJ21X RJLIC DID trunk 02RV2 T 0 0B RJ2GX RJ21X CO trunk 02GS2 0 3A RJ21X 02LS2 0 3A RJ21X Tie trunk TL31M 9 0F RJ2GX Basic Rate Interface 02IS5 6 0F 6 0Y RJ49C 1 544 digital interface 04DU9 BN 6 0F RJ48C RJ48M 04DU9 IKN 6 0F RJ48C RJ48M 04DU9 ISN 6 0F RJ48C RJ48M 120A4 channel service unit O04DU9 DN 6 0Y RJ48C For G350 and G700 Media Gateways Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Ground Start CO trunk 02GS2 1 0A RJ11C DID trunk 02RV2 T AS 0 RJ11C Loop Start CO trunk 02LS2 0 5A RJ11C 1 544 digital interface 04DU9 BN 6 0Y RJ48C 04DU9 DN 6 0Y RJ48C 04DU9 IKN 6 0Y RJ48C 04DU9 ISN 6 0Y RJ48C Basic Rate Interface 021S5 6 0F RJ49C For all media gateways If the terminal equipment for example the media server or media ga
8. server IP address Inthe Administrator s e mail field enter the e mail address of the administrator This allows the system to notify the administrator if problems occur during the Apache installation Click the Next button A dialog box appears stating that you need to disable IIS to continue the installation Click the Yes button to disable IIS The Ready to Install the Program dialog box appears Click the Install button The installation status bar appears When Apache 2 is installed the InstallShield Wizard Complete dialog box appears Click the Finish button The Avaya Integrated Management Windows Enterprise Server window appears It provides the main menu Click Install Java Runtime Environment The Java 2 Runtime Environment License Agreement dialog box appears Read the license agreement To accept the license agreement select I accept the terms in the license agreement click the Next button The Setup Type dialog box appears By default Typical is selected Click the Next button After Java Runtime Environment is installed the Install Shield Wizard Complete dialog box appears Click the Finish button The Avaya Integrated Management Windows Enterprise Server window appears It provides the main menu Click Install Server Products The Welcome dialog box appears Click the Next button The Information dialog box appears Click the Next button The Avaya License Types dialog box appears Ent
9. 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC This equipment has been certified to meet CTR3 Basic Rate Interface BRI and CTR4 Primary Rate Interface PRI and subsets thereof in CTR12 and CTR13 as applicable Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class A product based on the standard of the Voluntary Control Council for Interference by Informatio
10. AVAYA Avaya Integrated Management Release 2 1 Enterprise Converged Management Installation and Upgrade 14 300083 700316029 Issue 1 June 2004 Copyright 2004 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com supportt Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 How to Get Help For additional sup
11. Management Product Team understands customer s needs and is focused on customer satisfaction The Product Team will assist customers with Avaya Integrated Management projects and will provide Project Management An Integrated Management project person will work with the customer to access configuration and customization requirements for any or all applications within the Avaya Integrated Management suite If custom work is required the evaluation will include a proposed statement of work and price Note that this offer is not intended to provide installation for customers that choose to implement Integrated Management applications using Avaya Services or third party implementation services Training Basic training can be performed remotely using an interactive medium to display the applications and a conference bridge for audio On site training can be customized to meet the customer s needs Customized training will focus on application functionality that is relevant to the customer and provide focused knowledge transfer to facilitate application specific training Training and Project Management is available for the following Integrated Management applications Avaya Site Administration Avaya Voice Announcement Manager Avaya Fault and Performance Manager Proxy Agent Communication Manager Native SNMP Agent Alarms Avaya MultiSite Administration Avaya Voice Over IP Monitoring Manager Avaya Directory Enabled Management Avaya Termin
12. Web browser to go to the Integrated Management Home Page 2 Inthe left column click User Documents 3 At the User Documents page scroll to the product name and click the book title Tell Us What You Think Let us know how this book measured up to your expectations Your opinions are crucial to helping us meet your needs Send us your comments by mail fax or e mail as follows Mail Avaya Inc Avaya Integrated Management Documentation Team Room 3C 313 307 Middletown Lincroft Rd Lincroft NJ 07738 USA Fax Avaya Integrated Management Documentation Team 1 732 852 2469 E mail document avaya com Subject Avaya Integrated Management Documentation Team Enterprise Converged Management Installation and Upgrade 11 June 2004 Introduction Tell Us What You Think 12 Enterprise Converged Management Installation and Upgrade June 2004 2 Overview Enterprise Converged Management Overview Enterprise Converged Management Enterprise Converged Management is a Windows solution for Avaya Integrated Management It is designed for small to medium size networks that run Windows platforms It provides a complete converged solution that helps you manage your network through a common web based user interface The System View provides the ability to see your whole voice system structure and hierarchy With this offer you can administer and manage Avaya voice systems and Avaya network switches The Enterprise offer is for one Avaya C
13. ade 17 June 2004 Windows Server Installation Windows Server Requirements Windows Server Requirements Table 4 provides the minimum requirements for the Windows server Table 4 Windows Server Requirements Component Recommended Comments Operating system Microsoft Windows 2003 Standard Microsoft Windows 2000 server is Edition or Enterprise Edition server supported Processor 1 3 GHz Pentium 4 1 3 GHz Pentium 3 is acceptable A maximum of two processors is supported Hard Drive 40 GB Memory 1 5 GB RAM Network Connectivity TCP IP 100 Mbit Network Card Modem 56K modem for remote access CD ROM Drive Required Needed for installation Extra Software Anti virus software Required for Avaya support pcAnywhere pcAnywhere is needed for remote access by Avaya Services Web Browser Internet Explorer 6 0 Needed for access to the Integrated Management Home Page and web based clients Network Management HP OpenView 7 0 1 for Windows Optional HP OpenView 6 4 for System Windows is also supported HP OpenView is not included on the Windows server CD Customers must purchase install and maintain HP OpenView Avaya Services does not support HP OpenView in any Integrated Management offer Java Runtime Environment 1 4 2 Needed to support web based applets and Java applications JRE is included on the Enterprise Converged Management Windows Server CD 18 Enterprise Converged
14. al Configuration Avaya Network Management Console with VoIP System View Enterprise Converged Management Installation and Upgrade 9 June 2004 Introduction Product Documentation Avaya Contact Information Table 1 and Table 2 provide contact information that you may use if you need assistance during the process of installing and setting up Avaya Integrated Management Table 1 Customer Accessible Resources Resource Contact Information Avaya Support Center http www avaya com support Network Management Software 1 800 237 0016 Systems Support NMSSS Services RNIS Remote Network Integration 1 800 730 9108 prompt 3 http www avaya com enterprise brochures svc1369 pdf Toll Fraud Intervention 1 800 643 2353 prompt 1 Table 2 Avaya Internal Resources Resource Contact Information Avaya System Management Support http aem support dr avaya com Avaya Technology and Consulting ATAC 1 888 297 4700 prompt 2 6 http forum avaya com requires a password Remote Network Integration Services RNIS http associate2 avaya com sales_market products data implementation services Integrated Management Services Support Plan http associate2 avaya com solution support_plans Enterprise AIMOO1 Form http associate2 avaya com sales_market products data implementation services Click Avaya Integrated Management Configu
15. are on Windows servers Conventions Used in This Book The following typographical conventions are used e Bold type is used to indicate information that you type buttons in a window and the Enter key on the keyboard It is also used for emphasis e Courier font is used for any information that the computer screen displays e Arrows indicate options that you select from cascading menus for example Select File gt Open means choose the Open option from the File menu Enterprise Converged Management Installation and Upgrade 7 June 2004 Introduction Support Resources Support Resources Avaya provides a variety of planning consulting and technical services The following sections describe the resources and services that are available Avaya Technology and Consulting ATAC Avaya Technology and Consulting ATAC works with client teams to develop detailed solutions for connectivity to Avaya Communication Manager solutions The ATAC also designs network configurations Avaya Remote Network Integration Services RNIS Avaya Remote Network Integration Services RNIS offers customers the following services e Platform readiness verification e Remote implementation and installation e Network management server configuration e Customer acceptance verification e Custom on site services The RNIS provides support on a contract basis You can purchase various implementation offers from RNIS in Tampa Florida
16. d 13 pre installation tasks 15 products 14 F feedback about this book 11 Index Symbols installation Windows client 25 Windows server 19 Mailbox Manager defined 27 launching 27 licensing 28 P prerequisites for installing 7 R requirements Windows server 18 resources Avaya Network Management Software Systems Sup port Group NMSSS 9 Avaya Remote Network Integration Services RNIS 8 Avaya Technical Service Organization TSO 8 Avaya Technology and Consulting ATAC 8 Customized Management Solutions for Avaya Inte grated Management 9 T typographical conventions 7 W Windows Client CD 23 Windows Server CD device managers 17 network management applications 17 Enterprise Converged Management Installation and Upgrade 29 June 2004 Index 30 Enterprise Converged Management Installation and Upgrade June 2004
17. ecial to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering e Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to e Installation documents e System administration documents e Security documents e Hardware software based security tools e Shared information between you and your peers e Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure e Your Avaya provided telecommunications sy
18. equirements for Customer Equipment ACA Technical Standard TS 001 1997 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 The equipment described in this document may contain Class 1 LASER Device s These devices comply with the following standards e EN 60825 1 Edition 1 1 1998 01 e 21 CFR 1040 10 and CFR 1040 11 The LASER devices operate within the following parameters e Maximum power output 5 dBm to 8 dBm e Center Wavelength 1310 nm to 1360 nm Luokan Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures Contact your Avaya representative for more laser product information Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 and EN55022 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including e Electrostatic Discharge ESD IEC 61000 4 2 e Radiated Immunity IEC 61000 4 3 e Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 e Conducted Immunity IEC 61000 4 6 e Mains Frequenc
19. erprise Converged Management Installation and Upgrade June 2004 21 22 23 24 25 26 27 28 29 Windows Server Installation Installing the Windows Server Products Read the license types To accept the license types click the Yes button NOTE You must accept the terms of the license types in order to continue with the installation The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Avaya Perform one of the following steps e To install the files in the default folder click the Next button e To change the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Select Features dialog box appears This dialog box displays the applications and components you can install NOTE Required Components Network Management and Home Page are grayed out This indicates that the wizard automatically installs these components They cannot be deselected Make sure the applications you want to install are selected Perform the following steps a Click Device Managers and then click the Change button The Select Subcomponents dialog box appears By default all Device Managers are selected b If you do not want to install a Device Manager click the check box to deselect it and then click the Continue button The Select Features dialog box appears Click the Next button The
20. hone service provided by the telephone company Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information This equipment if it uses a telephone receiver is hearing aid compatible Canadian Department of Communications DOC Interference Information This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme 4 la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph
21. ired to access the Integrated Management Home Page and web based clients Enterprise Converged Management Installation and Upgrade 23 June 2004 Windows Client Installation Installing the Windows Client Products Installing the Windows Client Products The procedure to install or upgrade the contents of the Windows Client CD is generally the same 1 2 10 24 Close all open windows and applications Insert the Avaya Integrated Management 2 1 Windows Client CD into the CD ROM drive The Avaya Integrated Management Windows Client window appears It provides a main menu NOTE Install Acrobat Reader if it is not already installed on the computer Click Install Java Runtime Environment The Java 2 Runtime Environment License Agreement dialog box appears Read the license agreement To accept the license agreement select I accept the terms in the license agreement click the Next button The Setup Type dialog box appears By default Typical is selected Click the Next button After Java Runtime Environment is installed the Install Shield Wizard Complete dialog box appears Click the Finish button The Avaya Integrated Management Windows Client window appears It provides the main menu Click Install Client Products The Welcome dialog box appears Click the Next button The Avaya License Types dialog box appears Read the license types If you accept the license types click the I accept the terms of the lice
22. itoring Manager server and then click the Next button The Enter VoIP Monitoring Manager Server Port dialog box appears Enter the number of the RTCP Listen Port and then click the Next button The Enter Avaya Integrated Management Server IP Address dialog box appears In the Enter Avaya Integrated Management Server IP Address dialog box enter the IP address of the Avaya Integrated Management Home Page server and then click the Next button The Start Copying Files dialog box appears Click the Next button The Setup Status message box appears showing the status of the installation When the installation is complete the InstallShield Wizard Complete dialog box appears Remove the CD from the drive and then click the Finish button to restart the Windows client If you are installing Avaya VoIP Monitoring Manager trial on a PC that does not have Windows SNMP Service running a request for the Windows Operating System CD will appear at the end of the installation Finish this installation and then install the SNMP Service from the Windows Operating System CD NOTE When prompted to install the SNMP service you must configure a community name with write access VoIP Monitoring Manager will attempt to initially connect using the community name private For security reasons it is recommended that a different community name be chosen You can access the products by selecting Start gt Programs gt Avaya For more information about an
23. lient Installation The installation of at least one of these products automatically installs the components required to launch the Mailbox Manager from the Avaya Integrated Management Home Page e Install Avaya Mailbox Manager on your PC Installation software for Mailbox Manager is included on the Avaya Modular Messaging Installation CD that comes with the Avaya 3400 Follow the single user instructions provided in the Mailbox Manager Getting Started Guide e Complete the licensing procedure as described in Licensing Mailbox Manager Enterprise Converged Management Installation and Upgrade 27 June 2004 Avaya Mailbox Manager Licensing Mailbox Manager Licensing Mailbox Manager 28 When you install Avaya Mailbox Manager a single user license is created If your organization also manages other Avaya legacy message servers that are supported by Mailbox Manager for example Octel 250 350 Octel 200 300 or Intuity AUDIX you may already have Mailbox Manager licenses for those as well You can combine the licenses for these systems into one license and manage them from one interface if you upgrade those licenses to Mailbox Manager 5 0 NOTE If you plan to use Mailbox Manager to manage your Messaging Services system along with Octel 250 350 Octel 200 300 or Intuity AUDIX system then you cannot run Mailbox Manager from the Messaging Application software To get a combined license for all of your Avaya message server
24. n Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions COMBIL HAULERS RISE AERIS VCCI oW CESS 7 FAAMPRRMTRECT OORE AZERE CEAT D tE BEE NSRIFILLBHVIEF TORACIHERED KA A ET SEIBRENSIEMHVETF To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Contents Contents 1 Introduction 7 e Purpose 7 e Prerequisites Fi e Intended Audience 7 e Conventions Used in This Book 7 e Support Resources 8 Avaya Technology and Consulting ATAC 8 Avaya Remote Network Integration Services RNIS 8 Avaya Technical Service Organization TSO 8 Avaya Network Management Software Systems Support Group NMSSS 9 Customized Management Solutions for Avaya Integrated Management 9 Avaya Contact Information 10 e Product Documentation 10 e How to Access Books on the Web 11 Tell Us What You Think 11 2 Overview 13 e Enterprise Converged Management 13 Integrated Management Products 14 Avaya SMON Manager License Key 14 HP OpenView Integration
25. nse agreement option button and then click the Next button NOTE You cannot install the Avaya Integrated Management products unless you accept the license types The Choose Destination Location dialog box appears By default the applications will be installed in c Program Files Avaya Perform one of the following steps e To install the applications in the default folder click the Next button e To change the folder where the applications will be installed click the Change button specify the folder you want to use and then click the Next button The Select Features dialog box appears This dialog box displays the applications and components you can install NOTE The trial version of VoIP Monitoring Manager installs the client and server components that allow you to preview the product for 90 days Enterprise Converged Management Installation and Upgrade June 2004 11 12 13 14 15 16 17 18 Windows Client Installation Installing the Windows Client Products Make sure the applications you want to install are selected and then click the Next button Perform one of the following steps e Ifyou are installing the VoIP Monitoring Manager the Enter VoIP Monitoring Manager Server IP Address dialog box appears Go to Step 13 e If you are not installing the VoIP Monitoring Manager the Enter Avaya Integrated Management Server IP Address dialog box appears Go to Step 15 Enter the IP address of the VoIP Mon
26. oftware requirements for the following e Windows server see Windows Server Requirements on page 18 e Windows client PC see Windows Client PC Requirements on page 23 2 Check that all previous sequential upgrades and or major releases were installed before installing this release If the wizard detects a software upgrade that is not sequential the wizard will stop and display a message to install the skipped releases The wizard will then abort the installation 3 Carefully review Avaya Integrated Management Implementation Guidelines document number 555 233 163 This document is available from the Avaya Support Web Site See How to Access Books on the Web on page 11 This document describes server configuration requirements and provides pre installation forms that must be completed before you begin installing the Avaya Integrated Management products The pre installation forms contain information that you will need to install the products such as IP addresses server domain names and port addresses 4 HP OpenView Optional If you plan to run HP OpenView you must install HP OpenView on the Windows server before you install the Network Management applications When HP OpenView is present the Network Management Console with System View is not available and HP OpenView acts as the launch point for the applications and device managers NOTE HP OpenView is not included in any of the Integrated Management offers Customers mus
27. ommunication Manager and provides one user license for Avaya Communication Manager administration A 90 day trial version of Avaya VoIP Monitoring Manager is provided Enterprise Converged Management is provided on the following two CDs e Enterprise Converged Management Windows Server CD includes 90 day trial version of Avaya VoIP Monitoring Manager e Windows Client CD Enterprise Converged Management Installation and Upgrade 13 June 2004 Overview Integrated Management Products Integrated Management Products The Integrated Management products provided in the Enterprise Converged Management offer are listed in Table 3 Table 3 Products in Enterprise Converged Management Windows Windows Product Name Server Client Avaya Network Management Console with System View J Avaya Site Administration Avaya Voice Announcement Manager v2 Avaya Device Managers Avaya Network Configuration Manager Avaya Software Update Manager Avaya Address Manager Avaya VLAN Manager SININININIS Avaya QoS Manager Avaya VoIP Monitoring Manager 90 day trial fe Avaya SMON Manager J 1 The Console with System View is not available when HP OpenView is installed on the Windows server 2 Enterprise offer provides one user license for Avaya Communication Manager administration 3 The Windows Client CD for the Enterprise offer contains a trial version of VoIP Monitoring Manage
28. port telephone numbers go to the Avaya support Web site http www avaya com support If you are e Within the United States click the Escalation Management link Then click the appropriate link for the type of support you need e Outside the United States click the Escalation Management link Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party to ti Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of e Utilization of capabilities sp
29. r The trial version installs the client and server components that allow you to preview the product for 90 days The VoIP Monitoring Manager client is also on the CD but it is not available for the Enterprise offer 4 SMON Manager 90 day trial version Customers can purchase a license key to fully activate the SMON Manager beyond the 90 day trial period Avaya SMON Manager License Key Customers have the option of purchasing the SMON Manager license key This key is required to fully activate the SMON Manager beyond the 90 day trial period The license key is available as an add on option for the Enterprise Converged Management Enhanced Converged Management and Advanced Converged Management offers 14 Enterprise Converged Management Installation and Upgrade June 2004 Overview Pre Installation Tasks HP OpenView Integration For the Enterprise Converged Management offer the Network Management applications can integrate with HP OpenView on the Windows server HP OpenView must be installed on the server before the Network Management applications are installed HP OpenView is not included in any of the Integrated Management offers Customers must purchase and maintain HP OpenView separately Avaya Services does not support HP OpenView or other third party products Pre Installation Tasks Before installing Avaya Integrated Management products you must complete the following pre installation tasks 1 Check the minimum hardware and s
30. ration Request Form 1 Product Documentation The installation configuration and getting started books user guides and release notes for this release of all Avaya Integrated Management products are available on the Avaya Integrated Management Home Page The configuration books provide tasks that must be completed after the products are installed The latest version of Avaya Integrated Management product documentation including this book is available from the Avaya Support Web Site To view or download these books from the Web you must have access to the Internet an Internet browser and Adobe Acrobat Reader version 5 0 or later Adobe Acrobat Reader is provided on the Windows Server CD and is also available from http www adobe com See How to Access Books on the Web for instructions on how to view or download these books 10 Enterprise Converged Management Installation and Upgrade June 2004 Introduction How to Access Books on the Web How to Access Books on the Web To view or download books before the products are installed follow these steps 1 Access http www avaya com support 2 In the left column click System and Network Management 3 Scroll to Integrated Management locate the product name and click the link corresponding to the software release to display a list of available books for that product To view or download books after the products are installed follow these steps 1 Use your
31. s do the following 1 2 Install Mailbox Manager for your Avaya S3400 by following the single user instructions provided in the Mailbox Manager Getting Started Guide Locate your license file C MBMData Config Config 2nl Send an e mail to license unimax com requesting the license You will need to include a copy of your license file and identifying numbers for your legacy systems as follows Octel 200 300 with system software 2 0 or newer system serial number and current system software version Octel 250 350 with system software 2 0 or newer system serial number also known as VPMOD serial number and current system software version Intuity AUDIX with system software 4 4 or newer system serial number current system software version and model type MAP 40 and MAP 100 were sold with bundled licenses MAP 5 is supported by Mailbox Manager but did not include a license Enterprise Converged Management Installation and Upgrade June 2004 Index Symbols gt meaning of in text 7 A Avaya support resources 8 support web site 11 Avaya Communication Manager user license 13 Avaya Site Administration 23 27 Avaya Voice Announcement Manager 23 27 bold text meaning of 7 C contact information for Avaya 10 courier font meaning of 7 D device managers 14 E Enhanced Converged Management pre installation tasks 15 products 14 Enterprise Converged Management define
32. stems and their interfaces e Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces e Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition Safety R
33. t provides the main menu c Click Install Java Runtime Environment from the main menu The Program Maintenance dialog box appears d Select Remove and then click the Next button After Java Runtime Environment is removed the Avaya Integrated Management Windows Enterprise Server window appears It provides the main menu e Continue with Step 14 5 Click Install Apache The Welcome dialog box appears NOTE Apache must be installed in order to install the Server Products 6 Click the Next button The Apache License Agreement dialog box appears 7 Read the license agreement To accept the license agreement select I accept the terms of the license agreement and then click the Next button The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Avaya Enterprise Converged Management Installation and Upgrade 19 June 2004 Windows Server Installation Installing the Windows Server Products 20 10 11 12 13 14 15 16 17 18 19 20 Perform one of the following steps e To install the files in the default folder click the Next button e To change the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Apache HTTP Server Information dialog box appears Enter the following information e In the Network field enter the network name e In the Server field enter the
34. t purchase and maintain HP OpenView separately Avaya Services does not support HP OpenView or other third party products 5 Carefully review this entire book before you start the installations on the servers and client PCs Enterprise Converged Management Installation and Upgrade 15 June 2004 Overview Pre Installation Tasks 16 Enterprise Converged Management Installation and Upgrade June 2004 Windows Server Installation Windows Server CD 3 Windows Server Installation Windows Server CD The Enterprise Converged Management Windows Server CD contains the following Integrated Management products e Network Management applications Avaya Network Management Console with System View Avaya Network Configuration Manager Avaya Software Update Manager Avaya SMON Manager 90 day trial Customers can purchase the license key to activate the SMON Manager beyond the 90 day trial Avaya Address Manager Avaya VLAN Manager Avaya QoS Manager e Avaya Device Managers Avaya W310 Manager Avaya C360 Manager Avaya P130 Manager Avaya P330 Manager Avaya C460 Manager Avaya P580 P882 Manager Avaya AP3 4 5 6 Manager The Enterprise Converged Management Windows Server CD also contains the following components e Avaya Integrated Management Home Page e Java Runtime Environment e Adobe Acrobat Reader required to view documents Enterprise Converged Management Installation and Upgr
35. teway causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant It is recommended that repairs be performed by Avaya certified technicians The equipment cannot be used on public coin p
36. witched telephone network Permissible exceptions are e A call is unanswered e A busy tone is received e A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 REN Number For MCC1 SCC1 CMC1 G600 and G650 Media Gateways This equipment complies with Part 68 of the FCC rules On either the rear or inside the front cover of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company For G350 and G700 Media Gateways This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the rear of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXxX The digits represented by are the ringer equivalence number REN without a decimal point for example 03 is a REN of 0 3 If requested this number must be provided to the telephone company For all media gateways The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may
37. y Magnetic Field IEC 61000 4 8 Voltage Dips and Variations IEC 61000 4 11 Powerline Harmonics IEC 61000 3 2 Voltage Fluctuations and Flicker IEC 61000 3 3 Federal Communications Commission Statement Part 15 Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the IFCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is joperated in a commercial environment This equipment generates luses and can radiate radio frequency energy and if not installed jand used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when e answered by the called station e answered by the attendant or routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public s
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