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Avaya Communication Server 1000 - Nortel IP Phone 1220 User Guide

1. Customizing your IP Phone 1220 advanced features Table 8 Virtual Office connection availability Part 2 of 2 IP Phone Can log on to IP Phone 1220 IP Phone 1140E Yes with extra key restrictions IP Phone 1150E No IP Phone 1165E Yes IP Phone 2001 Yes with extra key restrictions IP Phone 2002 Yes with extra key restrictions IP Phone 2004 Yes with extra key restrictions IP Phone 2007 Yes with extra key restrictions IP Audio Conference Yes with extra key restrictions Phone 2033 IP SoftPhone 2050 Yes with extra key restrictions IP Phone 1210 Yes with extra key restrictions IP Phone 1230 Yes with extra key restrictions IP Phone 2210 Yes with extra key restrictions IP Phone 2211 Yes with extra key restrictions IP Phone 2212 Yes with extra key restrictions Logging on to Virtual Office If the IP Phone is configured for Virtual Office the Virtual soft key is displayed as shown in Figure virtual soft key IP Phone 1220 on page 81 Customizing your IP Phone 1220 advanced features Figure 6 virtual soft key IP Phone 1220 To activate Virtual Office from this IP Phone on your Office IP Phone Virtual 1 Press the Virtual soft key 2 Atthe prompt enter your user ID Cag 3 Press the Enter key Customizing your IP Phone 1220 advanced features 4 Atthe prompt enter the home Station Conirol Password SCPW If
2. 1 Preferences Use the 1 Preferences menu to alter the following local preferences e 1 Contrast on page 76 e 2 Language on page 77 1 Contrast Use the Contrast tool to alter the physical settings of the display Customizing your IP Phone 1220 advanced features Note Changes made to the display Contrast using this method are lost if you reset the phone To avoid this situation Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu for contrast adjustment Use the following procedure to adjust Contrast setting Services 1 Press the Services key twice to open the Local Tools menu press the 1 key on the dialpad to select Preferences and press the 1 key to select Contrast 2 Press the right or left arrow keys to Dex increase or decrease the contrast value 3 Press the Enter key to save the changes 2 Language Information that appears on the display is available in multiple languages Use the following procedure to select a language 1 Press the Services key twice to open the Local Tools menu press the 1 key on the dialpad to select 1 Preferences Services and press the 2 key to select 2 Language 2 Press the up or down keys to scroll and Dex select the desired language for example German Deutsche Customizing your IP Phone 1220 advanced features 3 Press the Enter key to save the Lej changes 4
3. Operating your IP Phone 1220 Dial 3 Press the Dial soft key to dial the resulting number tai Note f no match occurs to the search query start a new search or change the Cancel information in the initial search aren j Press the Cancel soft key to exit without dialing Making a call using the Corporate Directory Use the following procedure to make a call using the Corporate Directory Note This feature is not available on all phones Contact your system administrator to find out if this feature is available for your use 1 Press the Up or Down keys to scroll Dex and select a name in the Corporate Directory 2 Press the Dial soft key to dial the Dial Cancel resulting number errr a or Press the Cancel soft key to exit without dialing Operating your IP Phone 1220 Using the Personal Directory You can use the Personal Directory feature to store a maximum of 100 entries that comprise of names and numbers To use the Personal Directory press the Directory key and select Personal Directory 1 Press the Up or Down keys to scroll and select a name in the Personal Directory 2 Press the Dial soft key to dial the Dial Directory resulting number Laud al 7 Press the Directory soft key to exit without dialing Using Predial Use the Predial feature to enter preview and edit numbers before you make a call Making a call Use the following procedure to make a call using t
4. Configuring Call Log Options on page 49 Selecting a ring type on page 56 Enabling or disabling Call Timer on page 57 Enabling OnHook Default Path on page 58 Changing feature key labels on page 58 Configuring the name display format on page 60 Configuring Live Dialpad on page 61 Configuring Caller ID display order on page 62 Configuring Normal mode indication on page 62 Customizing your IP Phone 1220 basic features Figure 5 Telephone Options menu Volume adjustment Call Log Options Contrast adjustment Ring type Language Call Timer Date Time On hook default path Display diagnostics Change Feature Key label Local Dialpad Tone Name Display Format Set Info Live Dial Pad Diagnostics Note lf a menu includes a submenu an ellipsis appears after the command Use the following procedure to use the Telephone Options menu 1 Press the Services key Services 2 Press the Up or Down keys to scroll and select Telephone Options 4 Press the Up or Down keys to scroll and select an option for example Language C J 3 Press the Enter key Customizing your IP Phone 1220 basic features 5 Press the Enter key The display Lej provides information required to adjust Select Cancel leased ia Adjusting volume your selection Press the Select soft key to save changes and return to the Telephone Options menu or Pre
5. Directory Press the Directory key 2 Press the Up or Down keys to scroll and select Change Protection Mode Enter your new password using the dialpad if Password Protection is enabled To enter special characters press the Up key For information about entering text see Using the telephone dialpad on page 85 Customizing your IP Phone 1220 advanced features Enter 4 Press the Enter soft key and select one of the following lt 5 Press the Up or Down keys to scroll Enable Password Protection Disable Password Protection 6 Choose Yes to accept the selection Yes No or D U Choose No to return to the Directory menu 7 Press the Done soft key Note The default configuration for Password Protection is off Configuring an Electronic Lock on your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone Your SCPW controls the Electronic Lock feature To change your Station Control Password see Managing your Station Control Password on page 65 Locking your IP Phone 1220 Use the following procedure to lock your IP Phone 1220 C d 1 Lift the handset Customizing your IP Phone 1220 advanced features 2 Dial the Electronic Lock Activate FFC 4 Ifyou dial locally press the Goodbye key He 3 Dial your Station Control Password Goodbye or or If you dial the FCC remotely dial your DN Unl
6. 4 Ifthe party you attempt to add to the conference is unavailable press the Goodbye Goodbye key The attempted call ends 2493 E 5 Press the line DN key beside the flashing icon to return to your original call Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call Operating your IP Phone 1220 Viewing active conferees Use the following procedure to view active conferees ConfDsp n 1 During a conference call press the Confdsp key to turn on the LCD indicator Each key press changes the screen to show a different active conferee This action has no effect on the display of other IP Phones involved in the conference 2 Press the Goodbye key Goodbye If configured the Conference Count Display returns an updated count of conferees The LCD indicator turns off Disconnecting a conferee Use the following procedure to disconnect a conferee ConfDsp en 1 During a conference call press the Confdsp key until the conferee to disconnect appears on the screen a 293 T GH Press the DN key on which the conference call is established Operating your IP Phone 1220 3 Fora single conferee press the Goodbye key If configured the Goodbye Conference Count Display returns an updated total count of conferees The LCD indicator turns off or For multiple conferees repeat step
7. Press the Select soft key to save the ring type and return to the Telephone Options menu or Press the Stop soft key and use the Up or Down keys to select a different ring type or Press the Cancel soft key to cancel the modifications Customizing your IP Phone 1220 basic features Enabling or disabling Call Timer The call timer measures the call duration Use the following procedure to enable or disable Call Timer 1 Press the Services key select Telephone Options and select Call Services timer 2 Press the Up or Down keys to enable or Det disable the Call Timer 3 Press the Select soft key to save the configuration and return to the Telephone Options menu Lai cil or Press the Cancel soft key to cancel the modifications Select Cancel Customizing your IP Phone 1220 basic features Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Phone Use the following procedure to enable OnHook Default Path 1 Press the Services key select Telephone Options and select On Services Hook default path 2 Press the Up or Down keys to select Dex one of the following Handsfree Enabled Headset Enabled 3 Press the Select soft key to save the Select Cancel default path and return to the Telephone Options menu aati astm or Press the Cancel soft key to cancel the modifications C
8. Customizing your IP Phone 1220 basic features Use the following procedure to restore the default labels 1 Press the Services key select Telephone Options and select Change Services Feature Key label 2 Press the Enter key select one of the following px 3 Use the Up or Down keys to scroll and a To restore all key labels Press the Yes soft key b To restore one key label Press the Select soft key Press the feature key Press the Yes soft key to change the selected feature key label to the default value Note lf you change the labels to default values you cannot undo the change You must redefine the custom labels Configuring the name display format You can configure your IP Phone 1220 to display the name of the calling party in one of the following formats e firstname last name e last name first name Customizing your IP Phone 1220 basic features Use the following procedure to configure name display format 1 Press the Services key select Telephone Options and select Name Services Display Format 2 Press the Up or Down keys to scroll Det and select one of the following first name last name last name first name 3 Press the Select soft key to save the Select Cancel configuration cial sian ar Press the Cancel soft key to cancel the modifications Configuring Live Dialpad The Live Dialpad option activates the Primary
9. Troubleshooting Your IP Phone 1220 Table 10 Troubleshooting Virtual Office Part 3 of 3 BIG IENS Probable cause Action message Permission Incorrect User ID Enter correct User ID Denied 4 entered Attempt to log on toa Go to an IP Phone remote IP Phone 1120E or a IP 1120E or a IP Softphone 2050 and try Softphone 2050 from again or consult your an IP Phone local system 1140E some administrator restrictions apply Permission Incorrect User ID Enter correct User ID Denied 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Network problem Notify system Unreachable 1 administrator if the problem persists Server Network problem Notify system Unreachable 2 administrator if the problem persists VOUD Remote IP Phone does Notify system configured on TN not have VOUA Class administrator of Service Troubleshooting Your IP Phone 1220 Flexible Feature Codes Use Table 11 on page 157 to track and organize the FFCs assigned to features by your system administrator Table 11 Flexible Feature Codes Part 1 of 2 FFC Feature FFC Feature Automatic Wake Up Make Set Busy Activate Activate Automatic Wake Up Make Set Busy Deactivate Deactivate Automatic Wake Up Malicious Call Trace Verify Call Detail Recording Override Charge Account Call Forward All Calls Pi
10. and select one of the following st Code 2nd Code 3rd Code Press the Enter key Use the dialpad to enter the number at the prompt Customizing your IP Phone 1220 basic features Select Cancel luisa Lassi 7 Press the Select soft key to save the configuration or Press the Cancel soft key to keep existing configurations Use the following procedure to edit area code display Services Press the Services key select Telephone Options and select Call Log Options Press the Up or Down keys to scroll and select Area Code Setup Press the Enter key Press the Up or Down keys to scroll and select one of the following 1st Code 2nd Code 3rd Code Press the Enter key Customizing your IP Phone 1220 basic features 6 Use the dialpad to edit the number 7 Press the Select soft key to save the configuration lucia asl or Press the Cancel soft key to keep existing configurations Select Cancel Customizing your IP Phone 1220 basic features Selecting a ring type Use the Ring type option to configure the IP Phone ring tone Use the following procedure to select a ring type i Services Play Select Stop Cancel Press the Services key select Telephone Options and select Ring type Press the Up or Down keys to scroll and select one of the ring types Press the Play soft key to sample the ring tone
11. Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners Publication Number NN43141 101 Document Release Standard 05 02 Date June 2010 Sourced in Canada India and the United States of America To provide feedback or report a problem in this document go to www nortel com documentfeedback www nortel com NORTEL
12. Press the Cancel key to exit the Preferences menu without saving the ainsi changes Cancel Note This language setting only controls the language used in the local menus on your phone Use the following procedure to select the language for features on your phone press the Services key select Telephone Options and select Language 2 Local Diagnostics The 2 Local Diagnostics submenu offers the following choices e IP Set and DHCP Information View reports about IP Phone 1220 and DHCP operation e Network Diagnostic Tools Diagnose network problems using ping and trace route tools e Ethernet Statistics tool View reports about Ethernet operation e IP Network Statistics View reports about network operation CAUTION Local Diagnostics Network Configuration and the Lock Menu items are for system administrator use only Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu You can gather information and run tests without exiting and re entering the Local Tools menu For example you can check the Ethernet Statistics and then press Return to enter the Network Diagnostics Tools to ping an IP address Customizing your IP Phone 1220 advanced features 3 Network Configuration The Network Configuration tool displays information that was configured when you installed the IP Phone This tool is for
13. following procedure Park 1 Press the Park soft key 2 Dial the DN on which to park the call Operating your IP Phone 1220 Park 3 Press the Park soft key Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC perform the following procedure 1 Press the Trans soft key Trans Conf or D jcamamimaa Press the Conference soft key 2 Dial the Call Park FFC 3 To use an alternative DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to step 4 4 Press the Transfer soft key Trans Conf or D cuceamimaml Press the Conference soft key Retrieving a parked call Use the following step to retrieve a parked call Operating your IP Phone 1220 Note When Call Park is configured network wide you can use this feature across networks You can configure a System Park extension to automatically park most calls C a 1 Lift the handset Park 2 Press the Park soft key 3 Dial the DN where you parked the call If a parked call is not retrieved within a specific time it rings back to your IP Phone or to the attendant Recording a Calling Party Caller Number During a call use the Calling Party Number feature to record the calling party number or to charge the call to an account number CParty 1 Press the CParty soft key acai The caller is placed on hold 2 Diala charge account number or the
14. receive a dial tone to make a call User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on VoIP Terms you should know Voice over Internet Protocol This is a telephone technology where voice and control signals are transmitted over an IP or Internet Protocol packet switched network This makes more efficient use of network resources and allows more sophisticated features than traditional telephone technology where audio is transmitted over a circuit switched network Terms you should know Index A About the IP Phone 2004 163 Accessing display diagnostics 45 Accessory Expansion Module 11 Adjusting volume 41 Answering a call 105 Applications 27 Area Code Setup 52 AutoDial Transfer 144 Automatic Wake Up 129 B Buzz signal 151 Cc Call Detail Recording 150 Call Page Connect 137 Call party information 163 Call Pickup 106 Call Trace 146 Camp on Forced 141 CAT5e 36 Changing feature key labels 58 Charge a call or charge a forced call 144 Conference 27 Conference call 122 Configuring an Electronic Lock on your IP Phone 67 Configuring Call log options 49 Configuring Live Dialpad 61 Configuring New Call Indication 50 Configuring Preferred Name Match 51 Configuring the Area Codes 52 Configurin
15. 108 Using Call Join 122 Using Call Park 113 Using Call Pickup 106 Using Call Waiting 109 Using Centrex Services 144 Using Conferee Selectable Display 123 Using Group Call 125 Using Handsfree dialing 93 Using HotLine 103 Using Intercom calling 104 Using Internal Call Forward 118 Using Last Number Redial 101 Using Make Set Busy 127 Using Off hook dialing 91 Using On hook dialing 92 Using Predial 97 Using Remote Call Forward 119 Using Ring Again 100 Using Speed Call 102 Using System Speed Call 103 Using the Callers List 87 Using the Corporate Directory 95 Using the Redial List 89 Using the soft keys 85 Using the telephone dialpad 85 Using Timed Reminder Recall 111 Using Virtual Office 79 Using Virtual Office on your ffice IP Phone 83 Using Virtual Office on your Re mote IP Phone 82 V Viewing IP Phone information 47 Voice Call 140 Volume control bar 25 Nortel Communication Server 1000 Nortel IP Phone 1220 User Guide Copyright 2007 2010 Nortel Networks and Nortel Partner All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo the Globemark SL 1
16. Charge soft key or or Dial the Call Detail Recording FFC Operating your IP Phone 1220 3 Dial the charge account number 4 After you hear the dial tone dial the number to which you are transferring the call Trans 5 Press the Transfer soft key when you a hear the IP Phone ring You can talk privately to the person at the transfer number before you press the Transfer soft key Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call Conf 1 Press the Conf soft key ncaa The call is placed on hold Operating your IP Phone 1220 Charge Menisin or Conf 2 Press the Charge soft key or Dial the Call Detail Recording FFC 3 Dial the charge account number 4 Dial the number of the person you want to add to the conference 5 Press the Conference soft key Operating your IP Phone 1220 Using the Buzz signal Use the Buzz feature to notify another person of a call a visitor ora request Two linked IP Phones enable one person to signal the other The person signaled hears a buzz Buzz 1 Press the Buzz key The IP Phone linked to your IP Phone buzzes as long as you press the key Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call PrvRls 1 Press the PvRis soft key during a call cial People can join the ca
17. Conferee Selectable Display on page 123 e Using Group Call on page 125 Using Call Join Use the Call Join feature to connect a new caller to an active call This connection creates a conference conversation involving more than two parties between the two callers and yourself Conf 1 To connect a call on hold to your current call press the Conf soft key a3 Sa 2 Press the line key of the caller you want to connect to your current call Conf 3 Press the Conf soft key again to join the person on hold to your conversation Setting up a Conference Call Use the Conference feature to initiate a conference call for a group of three to six people including yourself The maximum number of people supported in a conference call depends on the IP Phone configuration Conf 1 During acall press the Conference key el to place the party on hold You hear a dial tone Operating your IP Phone 1220 2 Dial the number of the person to add to the conference call You can talk to the person without intervention from the party on hold Instead of dialing a number you can press the Directory key and use the Corporate Directory or Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call You can talk to the called person privately without being heard by the party on hold Conf 3 Press the Conference key again to a connect all parties
18. DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the Handsfree key Use the following procedure to configure Live Dialpad 1 Press the Services key select Telephone Options and select Live Services Dial Pad Customizing your IP Phone 1220 basic features 2 Press the Up or Down keys to scroll and select one of the following On Off default 3 Press the Select soft key to save the Select Cancel configuration ual aaa or Press the Cancel to cancel the modifications Configuring Caller ID display order Caller ID display order appears in 2 formats Number name default e Name Number Use the following procedure to configure Caller ID display order 1 Press the Services key select Telephone Options and select Caller ID display order 2 Press the Up Down navigation keys to scroll and select one of the following Number name default Name number 3 Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Phone is in normal mode Customizing your IP Phone 1220 basic features Use the following procedure to configure Normal mode indication 1 Press the Services key select Telephone Options and select Normal mode indication Press
19. None to disable all tones 1 Press the Services key select Telephone Options and select Local DialPad Tone Short Click to enable a single tone for all keys DTMF to turn on a different DTMF tone for each key Customizing your IP Phone 1220 basic features Select Cancel Laci liad 3 Press the Select soft key to save the tone selection and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Viewing IP Phone information The Local Set Info option displays the following phone specific information General Info Set IP Info Ethernet Info Server Info Encryption Info Location Info Use the following procedure to view IP Phone information Services Cancel 1 Press the Services key select Telephone Options and select Local Set Info modifications 2 Press the Up or Down keys to scroll through the list and view IP Phone information 3 Press the Cancel soft key to cancel the Customizing your IP Phone 1220 basic features Performing diagnostics The Diagnostics command displays the following phone specific information e Diag Tools Ping do Route Traces e EtherStats Speed Auto Neg CRC Errors Collision e IP Stats Packet Info e RUDP Stats Message receive or transmit e QoS Stats Use the following procedure to view diagnostic information 1 Press the Services key select Telephone Opt
20. Server 1000 IP Phones Fundamentals NN43001 368 Call features and Flexible Feature Codes Some features are not available on all telephones Call features and Flexible Feature Codes FFCs must be assigned to your telephone and supported by system software Contact your system administrator to configure these features and codes on your telephone Use Table 11 on page 157 to record the FFCs that your system administrator assigns to your phone Installing your IP Phone 1220 Installing your IP Phone 1220 This section details the steps and precautionary measures to perform during IP Phone installation The standard IP Phone 1220 package includes the following accessories e foot stand e handset e handset cord e 2 1 m 7 ft CAT5 Ethernet cable number plate and lens CAUTION Ensure that the protective rubber cap on the Accessory Expansion Module AEM port is in place when the port is not in use An improper connector can damage the IP Phone Consult your system administrator for additional details Figure 4 on page 33 displays the connections on an IP Phone 1220 Installing your IP Phone 1220 Figure 4 Connections on the IP Phone 1220 Perform the following steps to connect the components of the phone and NORTEL AC Power PC Ethernet LAN LED to install the phone Attaching the foot stand optional on page 34 Connecting the handset on page 34 Connecting the headset o
21. Trace without a Call Trace key 1 Press the Trans soft key Trans Conf or o ele Press the Conf key 2 Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from an IP Phone that is restricted to local calls Charging a local or long distance call to an account before you dial Use the following procedure to charge a local or long distance call to an account before you dial C d 1 Lift the handset Charge 2 Press the Charge soft key Operating your IP Phone 1220 or Dial the Call Detail Recording FFC 3 Dial the charge account number 4 When you hear the dial tone dial the number Charging a call in progress Use the following procedure to charge a call in progress Trans Conf 1 Press the Trans soft key or or Lid Press the Conf soft key The call is placed on hold Charge 2 Press the Charge soft key Operating your IP Phone 1220 or Dial the Call Detail Recording FFC or 3 Dial the charge account number 4 P i 2498 a the line DN key to return to the Charging a transferred call to an account Use the following procedure to charge a transferred call to an account Trans 1 Press the Transfer soft key The call is placed on hold Charge 2 Press the
22. Way Calling CentrexSHF m 1 a a call press the CentrexSHF You hear a special dial tone 2 Dial the codes for your custom Centrex feature 3 Press the Goodbye key to end the call Goodbye Using AutoDial Transfer Use the AutoDial Transfer feature to transmit digits to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or connected to a CO that offers Centrex or exchange line type features 1 Press the CentrexSHF key and wait for Centrex She antes an interrupted dial tone Operating your IP Phone 1220 2 Press the AutoDial key to call the ute a number desired iT 3 Press the Goodbye key to end the call Goodbye Miscellaneous call features Some call features are available only if your system administrator configures them Contact your system administrator to determine if the following call features are available e Tracing calls on page 145 e Charging a call or charging a forced call on page 146 e Using the Buzz signal on page 151 e Using Privacy Release on page 151 Tracing calls Use the Call Trace feature to trace malicious calls within your system Tracing with the Call Trace key Use the following step to trace with the Call Trace key CallTrace Press the CallTrace key Operating your IP Phone 1220 Using Call Trace without a Call Trace key Use the following procedure to use Call
23. administrator use only 4 Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes This tool is for administrator use only Using Virtual Office Use the Virtual Office feature to transfer calls and office IP Phone settings to aremote IP Phone You can use the remote IP Phone as if it were your office Phone when you are out of the office You can use another IP Phone the remote phone to log on to your Office IP Phone After you log on you can access the DNs and autodial numbers and you have the same key layout feature keys and voice mail features that are configured on your home or office IP Phone To use Virtual Office you need your DN and a preconfigured SCPW You must activate Virtual Office on your office IP Phone before you can connect to it from a remote IP Phone See Logging on to Virtual Office on page 80 Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Phone The IP Phone used as a remote phone to connect to your IP Phone 1220 does not have to be an IP Phone 1220 Table 8 on page 79 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1220 Table 8 Virtual Office connection availability Part 1 of 2 IP Phone Can I log on to IP Phone 1220 IP Phone 1110 Yes with extra key restrictions IP Phone 1120E Yes with extra key restrictions
24. advanced features 64 Managing your Station Control Password 65 Configuring an Electronic Lock on your IP Phone 67 Customizing the Personal Directory Tere picos e 69 Configuring the Local Tools menu 0000 74 Using Yru OMS s osu a rriaren aar 79 Operating your IP Phone 1220 202 eee eeeee 85 Entering and editing text cnc seni ha kee ere oe 85 Making 2CAall sccccscaenveneaas TEET TEPE eared TPE BS ANSWENAG SCAN cc cccrarwrra a ook te RR eR 105 Managing calls while not on a call 0 105 Managing calls during a Call ccc cee ee eek ed 108 Managing calls while away from your desk TETT 116 Managing multiparty calls 0 002 eee eee 122 Managing calls while busy at work 127 Hotel applications s 244 svases 5 d6GooRde oede dea ges 129 Paging Features e2iccnere es dee eee Chee ee aaa ee T37 Call Override Features eer spare ae enadeeues 140 Using Centrex Services 00 00 cee eee ee 144 Miscellaneous call features 0 ec eee eee 145 Troubleshooting Your IP Phone 1220 154 SAEED CEM gah SE E SEEE A S odode IR keds 154 Flexible Feature Codes TT TIET astakeria lor IP Phone 1200 Expansion Module 159 Basic ealuUreS occ ce ehuteedeiebelscbecdeee demka des 159 Keys and descriptions 00 eee ees 159 Terms you should know 00 20e eee e
25. busy 1 To log all incoming calls including calls while your IP Phone is busy press the Services key and select Call Log Options from the Telephone Options menu 2 Press the Up Down navigation keys to scroll and highlight the Incoming Calls option Press the Select soft key 4 Press the Up Down navigation keys to scroll and highlight Log calls if busy 5 Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations Configuring New Call Indication You can configure your IP Phone 1220 to display a message that indicates a new call By default this option is on Use the following procedure to configure New Call Indication 1 Press the Services key select Telephone Options and select Call Services Log Options Customizing your IP Phone 1220 basic features 2 Press the Up or Down keys to scroll and select the Incoming Calls option Press the Up or Down keys to scroll and select the New Call Indication option 4 Press the Enter key 5 Press the Up or Down keys to scroll and select one of the following ie New call indication Off New call indication On 6 Press the Select soft key to save the Select Cancel configuration aie saad or Press the Cancel soft key to keep existing configurations Configuring Preferred Name Match You can configure your IP Phone 1220 to displ
26. caller number Note For information about using the Charge soft key see Using AutoDial Transfer on page 144 CParty 3 Press the Call Party soft key to return to the call Operating your IP Phone 1220 Displaying call details During an active call use the Display feature to display the caller s number and name if available without interfering with the call Display mn 1 Press the Display key 2493 GH Press the flashing line DN key The call waiting information appears If you use another feature you can use the Display key to access information associated with those feature keys Managing calls while away from your desk You can use the following features when you are away from your desk to manage an incoming call and to ensure you do not miss a call e Using Call Forward on page 116 e Using Internal Call Forward on page 118 e Using Remote Call Forward on page 119 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN A call already on your IP Phone cannot be forwarded Operating your IP Phone 1220 Activating Call Forward Use the following procedure to activate Call forward or change the call follow number Fwd 1 Press the Fwd soft key or Lift the handset and enter the Call oo a Forward All Calls Activate FFC T your calls or Ep 2 Dialthe DN to which you want to forward Fwd 3 Press the Fwd soft k
27. eee eeeee 163 Welcome Your Nortel IP Phone 1220 brings voice and data to your desktop IP Phone 1220 can directly connect to a Local Area Network LAN through an Ethernet connection This guide contains the following topics e Using your IP Phone 1220 on page 23 Installing your IP Phone 1220 on page 32 e Customizing your IP Phone 1220 basic features on page 38 e Customizing your IP Phone 1220 advanced features on page 64 e Operating your IP Phone 1220 on page 85 e Troubleshooting Your IP Phone 1220 on page 154 e IP Phone 1200 Expansion Module on page 159 In this guide self labeled line or programmable feature key labels appear beside the keys and context sensitive soft key labels appear directly above the keys Figure 1 on page 9 shows the IP Phone 1220 key labels Figure 1 Programmable feature keys and context sensitive soft keys Upper display area Programmable line DN feature keys selfabeled Middle display area Date time display Call party information Feature status information Options information Directories information Lower display area Context sensitive soft keys Feature overview Your IP Phone 1220 supports the following features four context sensitive soft keys self labeled Note Context sensitive soft keys are Nortel Communication Server dependent Some IP Phones are not configured to support context sensitive soft key fu
28. following procedure to answer a call in another call pickup group Ca a 1 Lift the handset GrpPkp Ga 2 Press the GrpPkp soft key or Enter the Pickup Group FFC 3 Dial the pickup group number of the ringing IP Phone Answering a call at a specific extension in any pickup group Use the following procedure to answer a call at a specific extension in any call pickup group C a 1 Lift the handset Pickp Ga 2 Press the DN Pickup key or or Enter the Pickup Directory Number Flexible Feature Code Operating your IP Phone 1220 3 Dial the DN of the IP Phone that is ringing and does not belong to your call pickup group If the pickup DN or group number is invalid you hear an overflow burst tone and the screen displays Goodbye and try again press the Goodbye key Managing calls during a call You can use the following features during a call e Using Call Hold on page 108 e Using Call Waiting on page 109 e Transferring a call on page 110 e Using Timed Reminder Recall on page 111 e Using Attendant Recall on page 112 e Using Call Park on page 113 e Recording a Calling Party Caller Number on page 115 e Displaying call details on page 116 Using Call Hold Use the Hold feature to retain your current call and answer another call Place the original call on hold and then answer the second call Operating your IP Phone 1220 Placing a call o
29. of the call The format of names in the Redial List depends on the configuration of Preferred Name Match The Calling Party Name Display CPND appears according to the configuration settings on your phone if Preferred Name Match is active on your phone If Preferred Name Match is off the CPND appears according to the system configuration To access the Redial List press the Directory key and select Redial List Alternatively you can press the Outbox Redial key If password control is enabled you must enter your SCPW at the prompt Operating your IP Phone 1220 Dialing an entry Use the following procedure to dial an entry Dial Deleting an entry 1 Press the Up or Down keys to scroll and select the desired entry 2 Press the Dial soft key Use the following procedure to delete an entry Del iil Yes No ati si 1 Press the Up or Down keys to scroll and select the desired entry 2 Press the Del soft key 3 Choose Yes to confirm the entry deletion or Choose No to return to the previous screen without entry deletion Operating your IP Phone 1220 Deleting the entire Redial List Use the following procedure to delete the entire Redial List Del 1 Press the Del soft key 2 Choose Yes to confirm the deletion of Yes No the entire Redial List Lama a 5 Choose No to return to the previous screen without deletion Using Off hook dialing Perform the following steps t
30. stand to secure the cable 3 Plug the country specific IEC cable into the Global Power Supply and then plug the Global Power Supply into the nearest AC power outlet Figure 4 on page 33 shows the connections on the back of the IP Phone 1220 Installing your IP Phone 1220 Connecting the LAN Ethernet cable Note Your IP Phone 1220 supports both AC power and PoE options including IEEE 802 3 standard power To use local AC power you can order separately the optional AC adapter To use PoE where power is delivered over the CAT5 cable the LAN must support PoE and you do not need an AC adapter Connect your IP Phone to your LAN using a CAT5e Ethernet cable to enable full functionality of your IP Phone If your Ethernet port is equipped with Power over Ethernet PoE your IP Phone can be powered through the LAN port Do not extend the LAN Ethernet cable outside the building 1 Plug one end of the supplied LAN Ethernet cable into the LAN Ethernet port on the back of your IP Phone marked with the zy symbol Thread the cable through the channel in the foot stand Connect the other end of the cable to your LAN Ethernet connection The LAN LED on the back of the IP Phone lights when a LAN connection is established Figure 4 on page 33 shows the connections on the back of the IP Phone Connecting the PC Ethernet cable Connect the CAT5e PC Ethernet cable between your IP Phone and your computer to enable your computer t
31. the Up Down navigation keys to scroll and select one of the following On Off Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications Customizing your IP Phone 1220 advanced features Customizing your IP Phone 1220 advanced features You can customize features on your IP Phone 1220 to meet your requirements This section describes how to customize the advanced features CAUTION Many of the options discussed in this section are for the system administrator only Do not make changes unless an administrator instructs you to do so You and the system administrator can customize the following advanced features e Password Admin Use the Password Admin menu to assign or modify the Station Control Password See Managing your Station Control Password on page 65 e Electronic Lock Assign a lock on your IP Phone to secure your phone and avoid misuse See Configuring an Electronic Lock on your IP Phone on page 67 e Personal Directory Customize the Personal Directory to store names of your choice See Customizing the Personal Directory on page 69 e Local Tools Use the Local Tools menu to configure personal preferences See Configuring the Local Tools menu on page 74 e Virtual Office Login The Virtual Office Login menu can be configured on IP Phone 1220 Class of Service must be configured for the Virtual Office See Using Virtua
32. the user ID is not found locally the message Locating Remote Server appears Note After three failed logon attempts wait for an hour before you try to log on again Alternatively contact your system administrator to reset your password For more information see Assigning an SCPW on page 65 A successful logon transfers all the features time date and tones of your Office IP Phone to your Remote IP Phone Your Virtual Office session expires after a fixed period of time which your system administrator determines Using Virtual Office on your remote IP Phone The display characteristics including size of the display area differ with IP Phone models Your Virtual Office display depends on the remote phone that you use to log on to your Virtual Office All features are as they appear on your Office IP Phone 1220 An IP Phone 1120E that is logged on as a remote phone to an IP Phone 1220 Office phone provides less information than the IP Phone 1220 because it has fewer display lines When an IP Softphone 2050 logs on as a remote phone to an IP Phone 1220 office phone the information display is arranged differently but all the information is visible at one time Regardless of the IP Phone model that you use as a remote phone a user information line appears that lists the number of your Office IP Phone Customizing your IP Phone 1220 advanced features Using Virtual Office on your office IP Phone When acti
33. to enter the name To enter special characters press the Up navigation key For information about entering text see Using the telephone dialpad on page 85 Customizing your IP Phone 1220 advanced features 6 Press the Done soft key to save the Done Cancel changes Lael O al a Press the Cancel soft key to return to the Personal Directory without saving your changes Searching for an entry Use the following procedure to search for an entry in the Personal Directory 1 Press the Directory key and select Personal Directory 2 Press the Up or Down keys to scroll and select the desired entry RA 3 Press the Dial soft key to call the Dial Directory number Lac aaa is Press the Directory soft key to exit without calling Customizing your IP Phone 1220 advanced features Configuring the Local Tools menu Your IP Phone 1220 has both local and server based telephone tools and features This section discusses the various tools and features available locally on your IP Phone 1220 CAUTION Many of the options discussed in this section are for administrator use only Do not make changes unless you are instructed by an administrator Note Your system administrator can establish a password for the Local Tools menu When the password is enabled a password prompt dialog box appears when you attempt to access this menu If this happens contact your system administrator Local tools and featu
34. tone or followed by silence press the Goodbye ro key or replace the handset ec a Answering a Radio Page If you carry a Radio Pager a page indicates that a caller tried to reach you by dialing your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any IP Phone T er gt 1 Lift the handset 2 Dial the Radio Page Answer FFC You hear the paging tone 3 Dial your own DN to connect to the paging caller If the caller disconnects you hear a steadily lit high pitched number unavailable tone Operating your IP Phone 1220 Using Voice Call Use the Voice Call feature to make an announcement from another IP Phone speaker Making a voice call Use the following procedure to make a voice call Ca D 1 Lift the handset VceCall n 2 Press the VceCall key and make the announcement 3 Press the Goodbye key Goodbye Responding to a voice call Use the following procedure to respond a voice call Car d 1 Your IP Phone rings once and the i caller s voice transmits through your speaker Lift the handset to respond Call Override Features Use the Call Override features to connect to a busy user You can connect to a user immediately or after their current call Some call override features are available only if your system administrator configures them Contact your system administrator to determine if the following call override features ar
35. 20 Verifying Automatic Wake Up call Use the following procedure to verify Automatic Wake Up call l er 1 Lift the handset 2 Dial the Automatic Wake Up Verify FFC 3 Dial the Automatic Wake Up time ina 24 hour time format hhmm You hear a confirmation tone if your query matches the preset time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to configure the time to 7 30 a m enter 0730 to configure it to 9 45 p m enter 2145 4 Press the Goodbye key Goodbye Activating Message Registration Use the Message Registration feature to read change or reset meters that log your IP phone calls Reading meters Use the following procedure to read meters MRK mn 1 Press the MRK key Operating your IP Phone 1220 MaK Changing meter 2 3 Dial the Directory Number DN of the IP Phone in the hotel room Press the MRK key Use the following procedure to change a meter MaK MaK 1 Press the MRK key Dial the Directory Number DN of the IP Phone in the hotel room Dial the correct meter count Press the key Press the MRK key Operating your IP Phone 1220 Resetting a meter to zero Use the following procedure to reset a meter to zero MRK n 1 Press the MRK key 2 Dial the Directory Number DN of the IP Phone in the hotel room eal 3 Press the key X MRK n 4 Press the MRK key Usi
36. Callers List If password control is enabled you must enter your SCPW at the prompt Operating your IP Phone 1220 Dialing an entry Use the following procedure to dial an entry Dial Deleting an entry 1 Press the Up or Down keys to scroll and select the desired entry 2 Press the Dial soft key Use the following procedure to delete an entry Del iil Yes No ati i 1 Press the Up or Down keys to scroll and select the desired entry 2 Press the Del soft key 3 Press the Yes soft key to confirm the entry deletion or Press the No soft key to return to the Callers List without deleting the entry Operating your IP Phone 1220 Deleting the entire Callers List Use the following procedure to delete the entire Callers List Del 4 Press the Del soft key 5 Choose Yes to delete the entire Callers Yes No List bumen ci Choose No to return to the previous screen Using the Redial List The Redial List logs upto 20 outgoing calls When the list is full the system overwrites the oldest entry Use the Redial List feature to review calls made and to redial numbers The Redial List contains e the last and first names of the dialed party if available e the DN of the dialed party the time and date of the last occurrence of the call Note f the caller name is not defined then only the telephone number is displayed Entries in the Redial List are sorted based on the time
37. NORTEL Nortel Communication Server 1000 Nortel IP Phone 1220 User Guide 10101010010168685868369 10 10 1 o 010000000000000 OCOCCOCOGOONN HHH amp r 00001010101000 10101 Revision history June 2010 Standard 05 02 This document is up issued to reflect changes in technical content for Call Log Options June 2010 Standard 05 01 This document is up issued to support Nortel Communication Server 1000 Release 7 0 October 2009 Standard 04 01 Because of the similarity between Communication Server 1000 Release 6 0 for UNIStim 4 0 features and Release 5 5 features UNIStim 4 0 Release 6 0 documentation is also used for Release 5 5 May 2009 Standard 03 01 This document is up issued to support Nortel Communication Server 1000 Release 6 0 April 2008 Standard 02 01 This document is up issued to support Nortel Communication Server 1000 Release 5 5 for UNIStim 3 0 April 2008 Standard 01 09 This document is up issued to support Nortel Communication Server 1000 Release 5 5 April 2008 Standard 01 08 This document is up issued to support Nortel Communication Server 1000 Release 5 5 March 2008 Standard 01 07 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the links in the document Revision history February 2008 Standard 01 06 This document is up issued to support Nortel Communication Server 1000 Release 5 5 an
38. Ring Again Goodbye key A fixed key used to end an active call Idle The phone is in idle mode when handset is on the cradle your telephone is not in speakerphone mode or headset mode and there are no incoming calls In idle mode the LCD displays Date and Time along with soft keys and registered line keys Terms you should know Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls If the text message exceeds the available display area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your IP Phone IM Instant Message IP Internet Protocol LCD Liquid Crystal Display LED Light Emitting Diode A semiconductor used as a visual indicator Message Inbox A fixed key on your IP Phone 1140E that connects to your voice messaging system when the key is pressed Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Terms you should know Network Address IP address Uniquely identifies a device on the network Used for routing information to that device Off hook Any line selected to make a call or receive a call The term off hook is applied whether a the end user lifts up the h
39. Zealand European Community Standard CISPR 22 EN 55022 EN 55024 EN 61000 3 2 EN 61000 3 3 Description Class B Emissions Information technology equipment Radio disturbance Class B Emissions Information technology equipment Radio disturbance Information technology equipment Immunity characteristics Limits and methods of measurement Limits for harmonic current emissions equipment input current lt 16 A per phase Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Regulations for voluntary control measures Regulatory and safety information Table 2 on page 15 shows the Safety compliance for various jurisdictions Table 2 Safety compliance for various jurisdictions Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 03 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 Community General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C Australia AS ACIF S004 Voice Frequency Performance R
40. a group call 1 Press the Goodbye key Goodbye Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Operating your IP Phone 1220 Managing calls while busy at work Using Make Set Busy Activating Make Set Busy Use the following procedure to activate Make Set Busy MakeSetBsy jj 1 Press the MakeSetBsy key or Lift the handset and enter the Make Set Busy Activate FFC Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy 1 Press the MakeSetBsy key a second MakeSetBsy m time to deactivate the feature or or Lift the handset and enter the Make Set Busy Deactivate FFC Call Deflect If Call Deflect is configured on your IP Phone you can press the Deflect feature key to deflect your call if your IP Phone rings and you do not want to answer the call The call may be forwarded to your voice mail or to another telephone number depending on your system configuration Contact your system administrator to learn which treatment is configured for your IP Phone Operating your IP Phone 1220 Figure 7 Call deflect If you press the Deflect key and no special call treatment has been configured your caller receives a busy signal Operating your IP Phone 1220 Hotel applications Ho
41. adio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e Privacy of communications may not be ensured when using this telephone e Use the following procedure to prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding Table 4 Safety standards Jurisdiction Standard Description United States UL 60950 1 ITE equipment Safety Part 1 General requirements Canada CSA 60950 1 03 ITE equipment Safety Part 1 General requirements Regulatory and safety information Table 4 Safety standards Jurisdiction Standard Description European EN 60950 1 A11 ITE equipment Safety Part 1 Community General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from Nortel Networks GmbH address Ingo
42. andset b the end user presses a line key c the call is automatically answered at the IP Phone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Primary Line The first line to be registered by the user is the primary line that is assigned to the Line key at the bottom right of your phone s LCD Power Over Ethernet Provides power over the network cable that is also used for data communications Registrar See SIP registrar Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Terms you should know Shared Directory Number A DN extension that is shared by two or more persons SIP Session Initiation Protocol This is the call control protocol used by an IP Phone with SIP firmware SIP Proxy Server A device on the network that acts on behalf of your telephone translating and routing call control messages SIP Registrar A device on the network that manages user location information SIP Uri Analogous to a telephone number for example SIP rhood example net A URI can contain what appears to be a telephone number for example sip 14085550100 172 16 0 222 Spec
43. ay the name of the caller as defined in your Personal Directory By default the option is Off Use the following procedure to configure Preferred Name Match 1 Press the Services key select Telephone Options and select Call Services Log Options Customizing your IP Phone 1220 basic features 2 Press the Up or Down keys to scroll and select Preferred Name Match Press the Enter key 4 Press the Up or Down keys to scroll and select one of the following Preferred name match On Preferred name match Off 5 Press the Select soft key to save the configuration ail il br Press the Cancel soft key to keep existing configurations Select Cancel Configuring the Area Codes Use the Area Code Setup menu to save up to three area codes When a call arrives with an area code that matches one of the saved area codes the calling number is reordered to display the phone number followed by the area code as opposed to the area code followed by the phone number This reordering applies when you scroll through your Callers List Customizing your IP Phone 1220 basic features Use the following procedure to configure default area codes maximum of three Services Press the Services key select Telephone Options and select Call Log Options Press the Up or Down keys to scroll and select Area Code Setup Press the Enter key Press the Up or Down keys to scroll
44. ckup Ringing Number Activate Call Forward All Calls Pickup Directory Number Deactivate Call Park Pickup Group Electronic Lock Radio Paging Access Activate Electronic Lock Radio Paging Answer Deactivate Group Call Remote Call Forward Activate Troubleshooting Your IP Phone 1220 Table 11 Flexible Feature Codes Part 2 of 2 FFC Feature FFC Feature Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On IP Phone 1200 Expansion Module IP Phone 1200 Expansion Module This section provides information about the LCD Expansion Module 12 key self labeling supported by IP Phone 1220 The LCD Expansion Module is a hardware accessory that connect to the IP Phone and provides additional line appearances and feature keys Basic features The LCD Expansion Module supports the following features e 12 user defined feature keys e wall or desk mountable e a maximum of seven LCD Expansion Modules 12 key self labeling Keys and descriptions For the location of the keys and components on the LCD Expansion Module see the LCD Expansion Module 12 key self labeling on page 160 IP Phone 1200 Expansion Module Figure 8 LCD Expansion Module 12 key self labelin
45. ct or service go to www nortel com erc How to get help Getting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product from a distributor or an authorized reseller contact the technical support staff of the distributor or reseller Using your IP Phone 1220 Using your IP Phone 1220 After you familiarize yourself with the IP Phone 1220 features you can start to use the phone This section describes how to use the IP Phone 1220 Getting started The following section introduces the important details of the IP Phone 1220 Carefully read every section before you operate the IP Phone 1220 Before you begin on page 23 e IP Phone 1220 controls on page 24 e IP Phone 1220 display on page 30 e Installing your IP Phone 1220 on page 32 Before you begin Take the appropriate precautionary measures before you connect the IP Phone 1220 CAUTION Consult your system administrator to ensure that you plug your IP Phone into a 10 100BaseT Ethernet jack To avoid severe damage to your IP Phone do not plug your IP Phone 1220 into a regular phone jack CAUTION Use your IP Phone 1220 in an indoor environment only Using your IP Phone 1220 IP Phone 1220 controls This section describes the controls on the IP Phone 1220 Depending on your geographic region the IP Phone 1220 includes key caps with English text labels In this doc
46. d to contain updates to the images January 2008 Standard 01 05 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the document December 2007 Standard 01 04 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the document December 2007 Standard 01 03 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain description of the Copy key December 2007 Standard 01 02 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to reflect changes to the images December 2007 Standard 01 01 This document is issued to support Nortel Communication Server 1000 Release 5 5 Contents WEICOME Jc owes Geese eG eae ees cheese ees 9 Feature UO sinned da Ure dhe Cede Raden 10 Regulatory and safety information 12 DenAn regulatory notice for Japan TANT TEPEE we 19 How loget help crcsrirasdsssnar ceed nekan 21 Using your IP Phone 1220 200 cece ee eens 23 Getting GIANG occa tercaneiat sare ioe eedeeeecdnen aan 23 Bere you Degi 22cadu dedid sade dvads teearseds rues 23 IP Phone T220 COONS cars Sa tupda auaa i ane A 24 IP Phone 1220 display ree TFTP ELTETE ou License nothcalOn ores seks ceases dese i seed a derdiei 31 Call features and Flexible Feature Codes 3i Installing your IP Phon
47. dio Page feature to page a user and stay on the line until the called party answers The paged user answers the call after entering a special Page Meet Me code from any IP Phone Operating your IP Phone 1220 Using Automatic Preselection Meet Me page Perform the following procedure to use Automatic Preselection C a 1 Lift the handset 2 Dial the Radio Paging Access FFC You hear the paging tone two beeps followed by a dial tone 3 Dial the number of the party you want to page After dialing you hear the ringback tone The paged party can use any IP Phone to enter a Radio Paging Answer FFC and their own DN number 4 If your call remains unanswered for a imn preset time period during which you Goodbye hear a 15 second high pitched tone or sounds followed by silence press the Goodbye key or replace the handset ec a Using Automatic Post selection The called party is either busy on the IP Phone or away from their desk To page the called party you need not redial the number of the called party RadPag 1 Press the RadPag soft key n You hear a special dial tone Operating your IP Phone 1220 2 Dial the Radio Paging Access FFC You hear the ringback tone The paged party can use any IP Phone to enter a Radio Paging Answer FFC and their own DN number 3 If your call remains unanswered for a preset time period during which you Goodbye hear a 15 second high pitched
48. e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Cathe cable normally has four pairs of copper wire Category 6 Cat Cable and associated connecting hardware capable of transmitting at soeeds up to 200 MHz Designed specifically to support 1000BaseT GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Communication Server 1000 Your office communication system Cradle The depression in the base of your telephone where the handset is placed when not in use Date time display The current date and time when the IP Phone is in an idle state Terms you should know DHCP Server A service provided by a device on the network that assigns network addresses to other devices such as your telephone and computer Directory Number DN A number consisting of one to seven digits for an IP Phone and also known as an extension number Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your IP Phone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example
49. e 1220 aasanasannnnnnnnn 32 Attaching the foot stand optional 34 Connecting the handset reed TETEE TEPP 34 Connecting the headset optional 00 34 Connecting the power optional 008 35 Connecting the LAN Ethernet cable 36 Connecting the PC Ethernet cable eee eer em 36 Wall mounting the IP Phone optional 37 Customizing your IP Phone 1220 basic features 38 Telephone Options 00 0c cece eee eee ee 39 PSU WANING oo cea0es eee dt ee eee el eerie abana 41 Adjusting the display screen contrast 42 Selecting a language oc cceccteeie y eeiw deere eeeve dees 43 Selecting date and time format 000 eae 45 Accessing display diagnostics 0 05 45 Selecting a local dialpad tone 00 46 Viewing IP Phone information 000 eee eeee 47 Peri orming diagnostics 5 ocnd4 civ iwed ese bewades and 48 Configuring Call Log Options oo cee eee ce kee 49 Selecting a ring type TERRE rer TETON cena irine OO Enabling or disabling Call Timer 04 57 Enabling OnHook Default Path a nannaa anaana aaa 58 Changing feature key labels n nanna nananana 58 Configuring the name display format NN Mren sea 60 Configuring Live Dialpad r i isricrsrerseriicsrecnes 61 Customizing your IP Phone 1220
50. e and time formats are available Formats are based on the 12 hour and 24 hour clocks Use the following procedure to select a date and time format Services Select Cancel acid asain Press the Services key select Telephone Options and select Date Time Press the up or down keys to scroll and select the desired date time format Sample date time formats appear on the upper right side of the display area Press the Select soft key to save the format and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Accessing display diagnostics The Display diagnostics command tests the IP Phone display screen and indicator lights Use the following procedure to use Display diagnostics Services Press the Services key select Telephone Options and select Display Diagnostics Customizing your IP Phone 1220 basic features 2 Press the up or down keys to scroll through the list to view display capabilities Cancel 3 Press the Cancel soft key to return to A the Telephone Options menu Selecting a local dialpad tone When you press a key the response can be a Dual Tone Multi Frequency DTMF sound a single tone or no sound This is known as the Local Dialpad Tone Use the following procedure to choose a local dialpad tone Services 2 Press the up or down keys to scroll and DEA select one of the following dialpad tones
51. e available e Overriding a busy signal on page 141 e Using Forced Camp on feature on page 141 Operating your IP Phone 1220 e Using Enhanced Override on page 143 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call Enhov ij or Goodbye Dial a number You receive busy tone Press the EnhOvr key or Enter the Override FFC The person in the targeted call receives a tone for approximately 1 second After the Override feature joins you to the call a short tone repeats every 16 seconds To terminate the call press the Goodbye key Using Forced Camp on feature Use the Forced Camp on feature to automatically call a busy IP Phone internal or external immediately after the IP Phone disconnects from the current call Operating your IP Phone 1220 Using Forced Camp on Follow the given procedure to use Forced Camp on EnhOvr naan 1 Dial a number You receive busy tone Press the EnhOvr key or Enter the Override FFC to initiate a Forced Camp on The called party receives a tone You receive a ring signal or a busy signal depending on the options chosen You are now camped on to the number you dialed Return the handset to the cradle When the called party finishes the call your IP Phone automatically dials the number and both IP Phones ring Answering a call camped on to your extension Us
52. e the following procedure to answer a call camped on to your extension Cr 2 When your IP Phone rings lift the handset Note You can program your IP Phone for either Camp on or Call Waiting but not both Operating your IP Phone 1220 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on EnhOv E 2 EnhOv E 3 or Goodbye 1 Dial a number You receive a busy signal Press the EnhOvr key or Enter the Override FFC to initiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal Press the EnhOvr key again or Enter the Override FFC again The other two people on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two people remain connected To terminate the call press the Goodbye key Operating your IP Phone 1220 Using Centrex Services You can use a few Centrex services from your IP phone Contact your system administrator to determine if the following features are available e Using Centrex or Exchange Line Switchhook Flash on page 144 e Using AutoDial Transfer on page 144 Using Centrex or Exchange Line Switchhook Flash Use the Centrex or Exchange Line Switchhook Flash feature during an active call to use Call Transfer or Three
53. eature to redirect a call to the appropriate person Transferring a call to a third party Use the following procedure to transfer a call to a third party Trans Press the Trans soft key during an active call The calling party is placed on hold You hear a dial tone The indicator icon flashes steadily Dial the number to which you are transferring the call Operating your IP Phone 1220 3 When that IP Phone rings or a person answers the call press the Trans soft key The calling party is connected to the appropriate person Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete 1 If the called party does not answer the 2493 amts transferred call press the line DN key next to the LCD indicator to reconnect to the calling party Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic reminder tone when a transferred call is not answered Transferring a call using Timed Reminder Recall Use the following procedure to transfer a call using Timed Reminder Recall Trans 1 Press the Trans soft key anui The call is placed on hold 2 Dial the number to which you are transferring the call Operating your IP Phone 1220 Trans 3 Press the Trans soft key or Replace the handset before the or extension answers Note f the transfer is comp
54. ected key After you store a number the word Autodial disappears and the stored number appears 4 Assign a label to the key After you assign the label the number disappears and only the label appears on the screen next to the key Displaying an AutoDial number Use the following procedure to display an AutoDial number Display 1 Press the Display key AutoDial 2 Press an AutoDial key in the upper display area to display the number associated with that key Operating your IP Phone 1220 Using Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone or if your called party does not answer Your IP Phone rings when the person you called becomes available Activating Ring Again Use the following procedure to activate Ring Again 1 Dial a number The called party does not answer or you receive a busy tone Ring Again 2 Press the Ring Again soft key or Enter the Ring Again Activate Flexible Feature Code or Calling a Ring Again party after notification Use the following procedure to call a Ring Again party after notification C a 1 After you receive the notification ring lift the handset or if you use the headset or are in handsfree mode go to step 2 Operating your IP Phone 1220 2 Press the Ring Again soft key to Ring Again ea automatically dial the number Deactivating Ring Again before notification Use the following proc
55. edure to deactivate Ring Again Ring Again 1 Press the Ring Again soft key a second time or or Press the Ring Again Deactivate FFC Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number Fa 1 To redial using the handset lift the T handset and press the line DN key 2498 mmal or 2498 m 2 To redial without lifting the handset press the line DN key twice Operating your IP Phone 1220 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code You can store edit and automatically dial frequently called phone numbers Storing a Speed Call number Use the following procedure to store a Speed Call number SpcCtl 1 SpcCtl 5 Press the SpcCtl soft key The triangular icon flashes to indicate programming mode At the prompt enter a one two or three digit code 0 999 If required dial the access code Enter the phone number internal external or long distance number Press the SpcCil soft key again to save the code and number The flashing icon turns off Making a call using Speed Call Use the following procedure to make a call using Speed Call ae Lift the handset SpcCtl 2 Press the SpcCtl soft key Operating your IP Phone 1220 3 Dial the Speed Call code to automatically dial the number Using System Speed Call Use t
56. equirements for Customer Equipment EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC You can obtain a copy of the Declaration from www nortel com corporate community environment life_cycle declarations html or Nortel Networks GmbH Regulatory and safety information address Ingolstaedter Strasse 14 18 80807 Munich Germany The following table lists EMC compliance for various jurisdictions Table 3 EMC compliance Jurisdiction Standard Description United States FCC CFR 47 Class A Emissions FCC Rules for Part 15 Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class A Emissions Interference Causing Equipment Standard Digital Apparatus Australia New AS NZS 3548 Class A Emissions Information Zealand CISPR 22 technology equipment Radio disturbance European EN 55022 Class A Emissions Information Community technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Par
57. ey Deactivating Call Forward Use the following procedure to deactivate Call Forward Fwd 1 Press the Fwd soft key aad or Lift the handset and enter the Call or k i Forward All Calls Deactivate FFC Operating your IP Phone 1220 Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number Fwd 1 Press the Fwd soft key twice Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs Calls that originate outside your IP Phone system External Calls ring at your IP Phone You cannot forward the currently active call Forwarding internal calls only Use the following procedure to forward internal calls only IntForward Gj 1 Press the IntForward key or or Lift the handset and enter the Internal C a Call Forward Activate FFC 2 Dial the DN to which you want to forward your internal calls IntFoward E 3 Press the IntForward key Operating your IP Phone 1220 Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward IntForward n 1 Press the IntForward key or Lift the handset and enter the Internal Call Forward Deactivate FFC Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number IntForward n 1 Press the IntForward key twice Using Remote Call Forward Use the Remote Call Forward feat
58. f Virtual Office Emergency calls on your Remote IP Phone If you make an emergency call while logged in to Virtual Office on a Remote IP Phone the call is placed to the local emergency service not to your home office emergency service Note Some IP Phones are configured as Virtual Office only telephones and have no assigned DN However these IP Phones can still be used to make emergency calls Emergency Calls only is displayed on the IP Phone display when not logged in to Virtual Office When the phone goes off hook dial tone is available for emergency calls only All other calls are restricted Operating your IP Phone 1220 Operating your IP Phone 1220 This section describes how to operate your IP Phone 1220 It describes operations such as entering text making a call using the Corporate directory and using the Redial List Entering and editing text You can enter and edit text on your IP Phone 1220 using the following methods Using the telephone dialpad on page 85 Using the soft keys on page 85 Using the telephone dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List For example to enter the letter A press the 2 key once To enter the letter C press the 2 key three times Note No letters are associated with the 1 or the 0 keys Using the soft keys You can use soft keys to edit text when you use features such a
59. f a room Use the following procedure to change the status of a room RMK 1 Press the RMK key Dial the Directory Number DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped Dial the status code for the room A three digit code appears The first digit indicates the occupancy status the second is the previous cleaning status and the third is the new status 4 Press the RMK key Operating your IP Phone 1220 Paging Features The IP Phone 1220 supports the following paging voice call features e Using Call Page Connect to make an announcement on page 137 e Using Radio Page on page 137 e Using Voice Call on page 140 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the IP Phones The IP Phones must reaccess the page trunk Ca d 1 Lift the handset 2 Dial the Page Trunk Access Code to complete the connection to the page system 3 Make your announcement 4 Press the Goodbye key Goodbye Using Radio Page Use the Ra
60. g Display LCD User defined feature keys IP Phone 1200 Expansion Module Table on page 161 provides a description of the keys and components of the LCD Expansion Module Table 12 LCD Expansion Module keys descriptions Key or components Description User defined feature The keys on the Expansion Modules are keys programmable with LCD labels The system administrator programs these keys as either memory line or intercom keys A steadily lit icon beside a programmable line key indicates that the line is active A flashing icon indicates the line is on hold or that the feature is being programmed A steadily lit icon beside a feature key indicates that the feature is active A flashing icon indicates that the feature is being programmed Display The LCD display provides labels for the programmed keys and icons that show the feature state For information about installing the Expansion Module see Expansion Modules for IP Phone 1200 Series Quick Installation Guide NN40050 303 IP Phone 1200 Expansion Module Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and phone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5
61. g the Callers List log 49 Configuring the Local Tools Menu 74 Configuring the name display for mat 60 Context sensitive soft keys 24 Corporate Directory 95 Customizing the Personal Directo ry 69 D Date time display 163 Directory key 28 Directory Number 164 Disconnect a conferee 124 Display incoming calls 116 Display Network Diagnostics Utili ties 30 Displaying call details 116 DN 164 E Electronic Lock 67 Enabling OnHook Default Path 58 Enabling or disabling Call Timer 57 Enhanced Override 143 Enter key 26 Entering and editing text 85 Ethernet ports 11 Expansion Module 159 F Feature display 164 Fixed key 164 Flexible Feature Code FFC 164 Flexible Feature Codes 157 G Getting started 23 Goodbye key 27 164 H Headset key 27 Hold key 26 Hotel applications 129 HotLine 103 Indicator status 165 Information display 165 Installing your IP Phone 1220 32 Interrupted dial tone 165 IP Phone 1200 Expansion Module 159 IP Phone 1220 controls 24 IP Phone 1220 display 30 L Last Number Redial 101 Line DN key 24 Local Area Network LAN 9 Local Diagnostics 78 Local Dialpad Tone 46 Logging off Virtual Office 83 Logging on to Virtual Office 80 M Maid Identification 133 Making a call 86 Managing calls during a call 108 Managing calls while away from your desk 116 Managing calls while busy at work 127 Managing calls while not on a call 105 Managing multipart
62. ght How to get help How to get help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically you can e download software documentation and product bulletins search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you do not find the required information on the Nortel Technical Support Web site and you have a Nortel support contract you can obtain help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America to obtain the phone number for your region go to www nortel com callus we Help from a specialist by using an Express Routing Code Use the following procedure to access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC Your call is routed to a specialist in your Nortel product or service Use the following procedure to locate the ERC for your produ
63. handsfree call Use the following procedure to mute a handsfree call 1 Press the Mute key Mute The LED indicator flashes 2 Press the Mute key again to return toa two way handsfree conversation Mute Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode Cr d 1 Lift the handset Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree kadia Fan 1 Press the Handsfree key w 2 Replace the handset Using a headset Use the following procedure to use a handset 1 Connect the headset to the headset jack Operating your IP Phone 1220 2 Press the Headset key Switching from handsfree to headset Use the following procedure to switch from handsfree to headset 1 Press the Headset key Using the Corporate Directory The Corporate Directory feature provides an alphabetic list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use the Corporate Directory press the Directory key and select Corporate Directory Searching for a specific number Use the following procedure to search for a specific number 1 When prompted use the dialpad to enter the desired name in last name first name format Search 2 Press the Search soft key to find the desired name The first match appears on the screen
64. hanging feature key labels Use the Change feature key label option to rename the label that corresponds to the feature key You can define labels with a maximum of nine characters You can also restore the default labels collectively or individually If the feature key label setting is password protected you must enter a password SCPW to change the feature key label If you enter an incorrect password an error message is displayed If you enter an Customizing your IP Phone 1220 basic features incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Note f a feature key is configured as an autodial key the label does not change if the autodial key configuration changes Use the following procedure to rename the labels i Services 2493 Ga 3 Select Cancel Leia iid Press the Services key select Telephone Options and select Change Feature Key label Press the Enter key Press the feature key to change the label If you press a prime DN key an error message appears Enter the new information for the feature key label To enter special characters press the Up key For information about entering text see Using the telephone dialpad on page 85 Press the Select soft key to save the changes and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications
65. he Predial feature 1 Enter the number to be dialed without selecting the line key 2493 Gi 2 Press a line key to dial the number Ca 3 Lift the Handset when the called party T answers or begin to speak if you are in handsfree mode Operating your IP Phone 1220 Editing a Predial number Use the following procedure to edit a Predial number 1 Use the dialpad to enter the number 2 To erase all numbers press the Clear Clear No soft key os or ns Reenter the numbers to dial or To change one number at a time press the Delete soft key to backspace Re enter the number 2493 Gisa 3 Press a line key to dial the number Using AutoDial Use the AutoDial feature to display store and automatically dial phone numbers Using AutoDial to make a call Use the following procedure to make a call using the Autodial feature Cr 1 Lift the handset AutoDial aiani 2 Press an AutoDial key in the upper display area to dial the number associated with that key Operating your IP Phone 1220 Storing an AutoDial number Use the following procedure to store an Autodial number AutoDial 1 Without lifting the handset press the AutoDial key The screen displays the word Autodial next to the appropriate key 2 Using the dialpad dial the phone number including access code to store on the selected AutoDial key AutoDial 3 Press the AutoDial key a second time to store the number on the sel
66. he Redial key to access the redial list Press the Message key to access your voice mailbox when the message waiting indicator flashes Press the Directory key to access directory services Using your IP Phone 1220 E Press the Services key programmable a memory button and use the navigation keys Services to access the following items e Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Call Log Options Ring type Call Timer On hook default path Change Feature Key Label Name Display Format Live Dialpad Caller ID display order Normal mode indication e Password Admin Station Control Password Using your IP Phone 1220 Note The Password Admin menu is not available on all IP Phone 1220 phones Consult your system administrator e Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Press the Services key twice to access the Local Tools menu and use the navigation Services keys to access the following items e 1 Preferences e 2 Local Diagnostics e 3 Network Configuration e 4 Lock Menu If you attempt to acces
67. he System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone C a 1 Lift the handset 2 Press the System Speed Call soft key SScUsr SScCtl or ae Press the System Speed Call Controller SScCtl soft key 3 Dial the Speed Call code to automatically dial the number Using HotLine Use the Hot Line feature to automatically dial a number Hotline Ga 1 Press the HotLine soft key to automatically dial the number Operating your IP Phone 1220 Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member Making an intercom call Use the following procedure to make an intercom call Co 1 Lift the handset Intrem Gama 2 Press the Intrem key 3 Dial the one or two digit code for the intercom group member Answering an intercom call during a call Non intercom group line Use the following procedure to answer an intercom call during a call 1 Press the Hold key to put the current call on hold Hold Press the Goodbye key to end the call Goodbye intrem Ga 2 Press the Intrcm key and begin to speak Operating your IP Phone 1220 Answering a call Each incoming call causes the IP Phone to ring the LCD indicator beside the line DN key to flash and the Message Indicator lamp to flash T 3 1 Lift the handset or or lind Press the Handsfree butto
68. hooting Virtual Office Part 1 of 3 BIE IENS message Busy try again Probable cause Remote IP Phone is active not idle Action Wait for remote IP Phone to become idle and try again ACD is logged on Log off ACD IP Phone before you initiate Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone Invalid ID 1 Incorrect User ID entered Enter correct User ID User ID is not in Gatekeeper database Notify system administrator Troubleshooting Your IP Phone 1220 Table 10 Troubleshooting Virtual Office Part 2 of 3 BIG IENS message Probable cause Action Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID entered User ID in Gatekeeper database points to originating Call Server Notify system administrator Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Remote IP Phone has Notify system Denied 1 no Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 3 entered Remote IP Phone has no Station Control Password Notify system administrator
69. ial Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Soft keys A set of keys programmed by your system administrator These four keys directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Options menu Speakerphone Mode The speaker and microphone in the base are in use instead of the equivalent components in the handset or headset Terms you should know Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer a call or you
70. ions and select Local Services Diagnostics 2 Press the Up or Down keys to scroll Det through the list of diagnostic information Cancel 3 Press the Cancel soft key to return to the Telephone Options menu Customizing your IP Phone 1220 basic features Configuring Call Log Options Use the call log option to configure the following preferences e Configuring the Callers List log on page 49 e Configuring New Call Indication on page 50 e Configuring Preferred Name Match on page 51 e Configuring the Area Codes on page 52 Configuring the Callers List log You can configure the Callers List to log all incoming calls including calls while your IP Phone is busy or only unanswered calls The default setting is Log all calls To log only unanswered calls To access Call Log options press the Services soft key select Telephone Options and select Call Log Options from the menu 1 Press the Up or Down keys to scroll and select the Incoming Calls option 2 Press the Up or Down keys to scroll and select the Log Mode option 3 Press the Enter key 4 Press the Up or Down keys to scroll and select Log Unanswered Calls Customizing your IP Phone 1220 basic features Select Cancel 5 Press the Select soft key to save the configuration cami O ein or Press the Cancel soft key to keep existing configurations To log all incoming calls including calls while IP Phone is
71. l Office on page 79 Customizing your IP Phone 1220 advanced features Note The Password Admin and Virtual Office Login menus are not available on every IP Phone 1220 Consult your system administrator Managing your Station Control Password You can assign a Station Control Password SCPW to e lock your IP Phone and prevent the misuse of your IP Phone e use password protected features such as customizing the Personal Directory using the Redial List and using the Callers List Note Your system administrator defines your initial SCPW Contact your system administrator for detailed information Assigning an SCPW Use the following procedure to assign an SCPW 1 Press the Services key Services 2 Press the Up or Down keys to scroll and select Password Admin Press the Enter key 4 Press the Up or Down keys to scroll and select New Password ie Customizing your IP Phone 1220 advanced features Select 5 Press the Enter key 6 Enter your new password using the dialpad To enter special characters press the Up key For information about entering text see Using the telephone dialpad on page 85 Press the Select soft key to accept the new password Note lf you are locked out of your IP Phone or if you forget your SCPW contact your system administrator Turning Password Protection on or off Use the following procedure to turn Password Protection on or off
72. lete the v oe a recall timer stops If the transferred call is not answered your IP Phone rings Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered Cm 1 Lift the handset to reconnect to the calling party Trans 2 Press the Transfer soft key and retry call transfer or If the called party answers press the a Goodbye key to complete the transfer Goodbye Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant AttRel mamen 1 Press the Attendant Recall key and stay on the line until the attendant answers Operating your IP Phone 1220 2 Press the Goodbye key Goodbye The caller connects to the attendant Using Call Park Use the Call Park feature to hold park your active call temporarily and retrieve a call from any IP Phone Using Call Park does not tie up a line Parking a call on the System Park DN To park a call on the System Park DN or your own DN perform the following procedure Park 1 During an active call press the Park soft unii key twice The call is parked on your DN Note Enabling System Park DN automatically parks the calls on the system park DN Parking a call on a DN Not System Park DN or own DN To park a call on a DN Not System Park DN or own DN perform the
73. ll by pressing the shared number DN key on their IP Phone Multiple Appearance DN feature Using External Server Applications Use External Server Applications to directly access a variety of applications from your IP Phone 1220 To learn more about the available features and services contact your system administrator Depending on which features are available on your system your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications see the Nortel IP Phone External Server Applications User Guide NN43100 100 Operating your IP Phone 1220 Using Record On Demand key If this feature is enabled you can use the Record on Demand ROD key to record your telephone conversation Press the ROD key to start or stop the call recording This key is associated with the active user ID and is displayed only if a call is active The ROD key blinks while it is connecting to the call recording application and is lit when the call is recording The ROD key is displayed in the following scenarios e Normal operation Press the ROD key during an active call to record the call e Call Recording CR application in ROD Mode Press the ROD key during an active call to record the call e Bulk Recording For an active call or unregistered DN Position ID call recording is initiated even though the ROD key is not pre
74. lstaedter Strasse 14 18 80807 Munich Germany Regulatory and safety information DenAn regulatory notice for Japan ss AR RERSINCSRTRKEH UFOCEICCHERBCESL RTL BRAK ACTAISEEOMMIS WF RmIABeEn CHET WA MEISE RECESS Ath HERUNOMRECERILGS EMM PHERR KRORBLEESCEMHVET MBAN CHVET HERO SRIFKSHORBICISBALEUYCCESL FEE RPRE FORE KOVAERGEASBRORALESCEANHVET A Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury Connecting Power Use only Nortel approved Limited Power Source 48 VDC 520 mA FSP Group Inc Model FSP025 1AD207A with the IP Phone Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection Consult your system administrator to ensure you plug your IP Phone 1220 into a 10 100 BaseT Ethernet jack Operation The earpiece and mouthpiece of the handset can attract and retain small objects Regulatory and safety information Location Nortel recommends that you install your IP Phone 1220 away from direct sunli
75. n hold Use the following procedure to place a call on hold 1 Press the Hold key Hold The LCD indicator flashes beside the line on hold Note Enabling Automatic Hold automatically places the active call on hold when you answer the second call Retrieving a call on hold Use the following procedure to retrieve a call on hold Lua 1 Press the Hold key to place an active Hold call on hold Press the Hold key again or or the press flashing line DN key to return to the caller on hold 23 2 Gp Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call Call Waiting also places the current call on hold while you answer the new call Answering an call during another call Use the following procedure to answer a call during another call 1 Upon receiving a call press the Hold key to place the current call on hold Hold Holu Note Enabling Automatic Hold automatically puts the active call on hold when you answer the second call Operating your IP Phone 1220 CallWait Gi 2 Pressthe Call Waiting key Returning to the original call Use the following procedure to return to the original call Hold or Goodbye 253 2 Transferring a call 1 Press the Hold key to place the second call on hold or Press the Goodbye key to end the second call Press the line DN key associated with the first call Use the Transfer f
76. n on the left side of the handset or or 23 2 ED Press the line DN key beside the LCD indicator as it flashes or or EE Press the Headset key if a headset is connected to your IP Phone Managing calls while not on a call Other than answering a call Answering a call on page 105 you can efficiently handle an incoming call using one of the following methods e Using Automatic Answerback on page 105 e Using Call Pickup on page 106 Using Automatic Answerback When the Automatic Answerback feature is active your IP Phone automatically answers the call in Handsfree mode after one ring Operating your IP Phone 1220 Activating Automatic Answerback Use the following procedure to activate Automatic Answerback AutoAns 1 Press the AutoAns key Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback AutoAns j 1 Press the AutoAns key Note Calls are not forwarded to the voice message service Using Call Pickup Use the Call Pickup feature to pick up calls in your pickup group or another pickup group from your IP Phone Answering a call in your own call pickup group Use the following procedure to answer a call in your own call pickup group Car 1 Lift the handset Pickup 2 Press the Pickup key or Enter the Pickup Ringing Number FFC Operating your IP Phone 1220 Answering a call in another call pickup group Use the
77. ncel soft key to return to the Add screen without saving the new entry Editing an entry Use the following procedure to edit an entry in the Personal Directory 1 Press the Directory key and select lt Personal Directory Customizing your IP Phone 1220 advanced features Edit 3 Press the Edit soft key and make the necessary changes 2 Press the Up or Down keys to scroll and select the desired entry 4 Press the Yes soft key to delete the Confirm Cancel entry cae cau i Press the No soft key to return to the Personal Directory without deleting the entry Deleting an entry Use the following procedure to delete an entry in the Personal Directory z 1 Press the Directory key and select Se Personal Directory 2 Press the Up or Down keys to scroll Dex and select the desired entry Del 3 Press the Del soft key Customizing your IP Phone 1220 advanced features Confirm Cancel ail aaa Copying an entry 4 Press the Yes soft key to delete the entry or Press the No soft key to return to the Personal Directory without deleting the entry Use the following procedure to copy an entry in the Personal Directory RA y More Copy Press the Directory key and select Personal Directory Press the Up or Down keys to scroll and select the desired entry Press the More soft key Press the Copy soft key to configure the new entry Use the dialpad
78. nctionality Contact your system administrator for further details six specialized fixed keys e Quit e Directory e Message Inbox e Redial e Services e Conference six fixed call processing keys e Mute e Handsfree Goodbye e Applications Headset e Hold wall mountable LCD display screen high quality speaker phone volume control keys to adjust the ringer speaker handset and headset volume hearing aid compatibility Second Page Functionality to access a second page of features using the left and right keys eight programmable feature keys e four keys for user defined feature key labels e four lines or features you can access through Second Page Functionality headset jack e handset jack e 10 100 Ethernet ports one Ethernet port for LAN connection one Ethernet port for optional PC connection e Power over Ethernet PoE or power through a supported AC adapter e support to Network Diagnostic Utility e Accessory Expansion Module AEM port to connect the Expansion Module Figure 2 on page 11 shows the IP Phone 1220 Figure 2 IP Phone 1220 Programmable line DN feature keys self labeled Message waiting indicator Incoming call indicator NORTEL Display screen Context sensitive soft keys self labeled Enter key onference key Sa a Eaa Messages key Services key n Eaa Redial key Quit key Sy Directory key Lo Navigation keys Goodbye key Applications key Headse
79. ndsfree dialing on page 93 e Using the Corporate Directory on page 95 Operating your IP Phone 1220 e Using the Personal Directory on page 97 e Using Predial on page 97 e Using AutoDial on page 98 e Using Ring Again on page 100 e Using Last Number Redial on page 101 e Using Speed Call on page 102 e Using System Speed Call on page 103 e Using HotLine on page 103 e Using Intercom Calling on page 104 Using the Callers List The Callers List logs all incoming calls The Callers List can store up to 100 entries When the list is full the oldest entry is overwritten Use the Callers List to review missed calls and make a call if required The Callers List contains the following components e the caller s last and first name if available e the DN of the caller e the time and date of the call the number of times the caller called Note f the caller name is not defined then only the telephone number is displayed Callers List entries are sorted on call arrival time The format of names in the Callers List depends on the configuration of Preferred Name Match The Calling Party Name Display CPND appears according to the configuration settings on your phone if Preferred Name Match is active on your phone If Preferred Name Match is off the CPND appears according to the system configuration To access the Callers List press the Directory key and select
80. ne based tools Server based telephone features are accessed through the Telephone Options menu item on the Services menu Press the Services key once to access the Services menu which has the following menu items Telephone Options You or your system administrator can use the Telephone Options menu to configure telephone preferences For more information see Telephone Options on page 39 Password Admin You or your system administrator can use the Password Admin menu to assign or modify the Station Control Password For more information see Managing your Station Control Password on page 65 Virtual Office Login The Virtual Office Login menu is available on the IP Phone 1220 You must configure the Class of Service for Virtual Office Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on every IP Phone 1220 Consult your system administrator Customizing your IP Phone 1220 basic features Telephone Options The Telephone Options menu item provides you with access to the following features on your IP Phone 1220 Adjusting volume on page 41 Adjusting the display screen contrast on page 42 Selecting a language on page 43 Selecting date and time format on page 45 Accessing display diagnostics on page 45 Selecting a local dialpad tone on page 46 Viewing IP Phone information on page 47 Performing diagnostics on page 48
81. ng Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the IP Phone in your room Entering cleaning status Use the following procedure to enter cleaning status RMK men 1 Press the RMK key 2 Dial the Directory Number DN of the room Operating your IP Phone 1220 RMK Dial one of the following cleaning status codes 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped You hear the interrupted dial tone Press the key Dial the Maid ID If you dial the wrong Maid ID press the key and redial the ID Press the RMK key Operating your IP Phone 1220 Using Room Status Use the Room Status feature to display the status of a room Displaying room status Use the following procedure to enter cleaning status RMK mem 1 Press the RMK key 2 Dial the Directory Number DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped RMK oen 3 Press the RMK key Operating your IP Phone 1220 Changing the status o
82. o access the LAN 1 Plug one end of the PC Ethernet cable not supplied into the PC Ethernet port on the back of your IP Phone marked with the symbol Thread the cable through the channel in the foot stand Connect the other end of the cable to the LAN port on your computer Installing your IP Phone 1220 Wall mounting the IP Phone optional You can install your IP Phone on a wall Wall mount the IP Phone using the two keyholes on the back of the IP Phone You do not need the foot stand for wall mounted applications 1 Remove the foot stand Ensure all cables are properly routed and the IP Phone is functioning Make small marks on the wall where you want to align each keyhole slot 4 Insert the screws not provided so that they protrude slightly from the wall 5 Align the keyholes on the back of the IP Phone with the screws in the wall 6 Slide the IP Phone onto the screws to secure the IP Phone in position Customizing your IP Phone 1220 basic features Customizing your IP Phone 1220 basic features This section explains how you can customize the features on your IP Phone 1220 to meet your requirements Note Call features and Flexible Feature Codes FFC must be assigned to your IP Phone and supported by system software Contact your system administrator to configure these features and codes on your IP Phone Your IP Phone 1220 has both server based telephone features and local telepho
83. o make a call by using the handset C a 1 Lift the handset 2 Dial the number 3 To end the call return the handset to the nan cradle or or Gma Press the Goodbye key Goodbye Operating your IP Phone 1220 Using On hook dialing Perform the following steps to make a call without lifting the handset oe a 2493 a Ca d ec a or Goodbye 1 Leave the handset in the cradle 2 Press the line DN key 3 Listen for the dial tone and dial the number 4 When the called party answers lift the handset 5 To end the call return the handset to the cradle or Press the Goodbye key Operating your IP Phone 1220 Using Handsfree dialing Use handsfree dialing to make a call using the built in microphone and speaker or a headset 1 Press the Handsfree key or Ga If a headset is connected press the Headset key 2 Dial the number During a call you can perform the following tasks Terminating a handsfree call on page 93 e Muting a handsfree call on page 94 e Switching from handsfree to handset mode on page 94 e Switching from handset mode to handsfree on page 94 e Using a headset on page 94 e Switching from handsfree to headset on page 95 Terminating a handsfree call Use the following procedure to terminate a handsfree call 1 Press the Goodbye key Goodbye Operating your IP Phone 1220 Muting a
84. ocking your IP Phone 1220 Use the following procedure to unlock your IP Phone 1220 C a 1 Lift the handset 2 Dial the Electronic Lock Deactivate FFC Customizing your IP Phone 1220 advanced features 3 Dial your Station Control Password 4 If you dial locally press the Goodbye key Goodbye or If you dial the FCC remotely dial your DN Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice A Personal Directory entry can contain e last name up to 24 characters e first name up to 24 characters phone numbers up to 31 characters To use the Personal Directory press the Directory key and select Personal Directory Adding an entry Use the following procedure to add an entry to the Personal Directory 1 Press the Directory key and select z Personal Directory Customizing your IP Phone 1220 advanced features 2 Press the Add soft key If the message Directory is full appears delete one or more entries to accommodate a new entry To enter special characters press the Up navigation key For information about entering text see Using the telephone dialpad on page 85 Add Ht 3 Use the dialpad to enter the name Next 4 Press the Next soft key number Ht 5 Use the dialpad to enter the phone 6 Press the Done soft key to save the new Done Cancel entry Lia aa i Press the Ca
85. of the foot stand Figure 4 on page 33 shows the connections on the back of the IP Phone 1220 Connecting the headset optional If you have a headset you can connect the headset to the IP Phone For information on how to use your headset with your IP Phone see Using a headset on page 94 Installing your IP Phone 1220 1 Plug the headset cord into the headset jack on the back of the IP Phone marked with the f symbol Figure 4 on page 33 shows the connections on the back of the IP Phone 1220 2 Thread the cord through the channel in the side of the foot stand 3 Setup the headset according to the headset instructions Connecting the power optional Your IP Phone 1220 supports AC power and Power over Ethernet PoE For AC power use only the Nortel approved Global Power Supply NO146475 and the country specific IEC cable that you can order separately To use PoE your connected LAN must support PoE CAUTION Use your IP Phone 1220 with the approved Nortel AC Adapter model N0089601 Note Your IP Phone 1220 supports AC power and PoE options including IEEE 802 3 standard power To use local AC power you can order separately the optional AC adapter To use PoE where power is delivered over the CAT5 cable the LAN must support PoE and you do not need an AC adapter 1 Connect the DC barrel connector to the power jack on the back of the IP Phone 2 Thread the cable through the channel in the foot
86. ou must take adequate measures e Operation is subject to the following two conditions 1 this device cannot cause interference and 2 this device must accept interference including interference that can cause undesired operation of the device Regulatory and safety information TORTH PRUE RE BERS ASMA VCCI OBRES CSA BIRT RTT TOR T RERS CERT SC LERMLELTORTS CORBAS VAPT LEV ay AREL TRAE AS BSS 5 FRc POLS ET TRHA cio TE LORY ELT FER Jurisdiction Standard Description United States UL 60950 1 ITE equipment Safety Part 1 General requirements Canada CSA 60950 1 03 ITE equipment Safety Part 1 General requirements European EN 60950 1 ITE equipment Safety Part 1 Community A11 General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Table 1 on page 13 shows the EMC compliance for various jurisdictions Table 1 EMC compliance for various jurisdictions Part 1 of 2 Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules Part 15 for Radio Frequency Devices Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Regulatory and safety information Table 1 EMC compliance for various jurisdictions Part 2 of 2 Jurisdiction Australia New
87. ptional on page 34 Connecting the power optional on page 35 Connecting the LAN Ethernet cable on page 36 Connecting the PC Ethernet cable on page 36 Wall mounting the IP Phone optional on page 37 Installing your IP Phone 1220 Attaching the foot stand optional Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone If you insert the foot stand into the upper slots your IP Phone sits at a 25 degree angle If you insert the foot stand into the lower slots your IP Phone sits at a 55 degree angle If you install your IP Phone on a wall do not attach the foot stand 1 Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Phone In position 1 the IP Phone sits at a 25 degree angle In position 2 the IP Phone sits at a 55 degree angle Figure 4 on page 33 shows the slots on the back of the IP Phone 2 Press the foot stand into the slots until it snaps into place Connecting the handset Use the following procedure to connect the handset to the IP Phone 1 Plug the end of the handset cord with the short straight section into the handset 2 Plug the other end of the handset cord with the long straight section into the handset jack marked with the symbol on the back of the IP Phone 3 Optional Thread the cord through the channel in the foot stand if installed so that it exits on the side
88. res are accessed through the Local Tools menu Press the Services key twice to access this menu Your system administrator can establish a password for the Local Tools menu When the password is enabled a password prompt appears when you attempt to access this menu If this happens contact your system administrator The Local Tools menu has the following menu options e 1 Preferences on page 76 2 Local Diagnostics on page 78 e 3 Network Configuration on page 79 e 4 Lock Menu on page 79 If a menu command has a number in front of it you can select the command by pressing the associated key on the dialpad For example in the Local Tools menu access Local Diagnostics by pressing the 2 key on the dialpad Customizing your IP Phone 1220 advanced features The function of some keys on the IP Phone differs based on the situation Table 5 on page 75 describes the function of each key for navigating and using menus Table 5 Navigation key functions in menus Key Down arrow keys Function Select the next menu item Up arrow keys Select the previous menu item Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item Enter digits onthe Select the associated menu item dialpad Stop soft key Close the menu Cancel soft key Close the menu Select soft key Select the current menu i
89. rrent selection or the Left key to select the field above the current selection Press the Enter key at the center of the Navigation key cluster to confirm menu selections In most menus you can use the Enter key instead of the Select or OK soft key Press the Hold key to place an active call on hold Press the Hold key again or the press Hold flashing line DN key to return to the caller on hold Using your IP Phone 1220 Les Applications Headset Goodbye ASA Quit Press the Applications key to access external server applications Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator located on the Headset key lights to indicate that the headset is in use Press the Goodbye key to terminate an active call When a message is waiting the red Visual Alerter Message Waiting indicator LED at the top center of the phone flashes The indicator also flashes to indicate an incoming call Each alert has a unique flash cadence Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you go off hook Press the Conference Key programmable memory button to initiate conference Press the Quit key to exit an active menu or dialog box The status of the active call remains unaffected if you press the Quit key Using your IP Phone 1220 Press t
90. s Personal Directory Redial List and Callers List Use the following procedure to edit an entry in your Personal Directory 1 a FF oO DN Press the Directory key Select the desired entry from Personal Directory Press the Edit soft key Press the Left or Right keys to move through the text Select the appropriate editing soft key for the operation you want to perform Operating your IP Phone 1220 6 If the key you want is not visible press the More soft key to access the next layer of soft keys 7 Press the Up key to access the symbols 8 Press the Left or Right keys to move to a specific symbol 9 Press the Choose soft key to select a symbol 10 Press the Next soft key to submit your changes Table 9 on page 86 describes the soft key editing functions on the IP Phone 1220 Table 9 Editing soft key description Soft key Description Cancel Cancel Action Choose Select a symbol Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Application dependent More Access additional soft keys Making a call This section describes the various ways you can make a call from your IP Phone 1220 e Using the Callers List on page 87 e Using the Redial List on page 89 e Using Off hook dialing on page 91 e Using On hook dialing on page 92 e Using Ha
91. s 1 and 2 until all conferees are disconnected Then press the Goodbye key Using Group Call Use the Group Call feature to automatically call members of a predefined group one at atime until all members answer Calling group members Use the following procedure to call group members ow 1 Lift the handset GrpCl 2 Press the GrpCl key or enter the Group r Call FFC The feature automatically calls all group members The icon flashes until all members answer The phone numbers of the group members appear on the display as they answer When the last person answers the Group Call icon lights steadily Note When a person in your group is on a conference call or another group call they are not connected to your group call Operating your IP Phone 1220 Note During a group call only the person who initiated the group call can put the call on hold Answering a group call Use the following procedure to answer a group call Ca 1 Lift the handset Note the following about notification tones Ifyou are on a call and receive three 10 second tones this is the notification of a group call on your IP Phone Ifyou are on a call on another line when a group call is made you receive a long tone through the handset or speaker Ifyou are already on a conference call or another group call you do not receive notification of a group call Ending a group call Use the following procedure to end
92. s the Local Tools menu and a dialog box appears that prompts you for a password contact your system administrator IP Phone 1220 display Your IP Phone 1220 display is divided into two display areas e Four user defined feature key labels appear on the upper section e Single line information for items such as Date and Time Calling Party Information Feature Status Information Options Information and Directory Information appear in the middle section e The lower display area provides labels for the four context sensitive soft keys Using your IP Phone 1220 Figure 3 on page 31 shows the IP Phone 1220 LCD screen Figure 3 IP Phone 1220 display Upper display area Programmable line DN feature keys selfabeled Middle display area Date time display Call party information Feature status information Options information Directories information Lower display area Context sensitive soft keys License notification Notify your system administrator if your phone displays a message in a pop up window about the licensing feature or evaluation period License notification provides details to help diagnose why the features are disabled on the phone You can press the Stop key or lift the handset to close the window The window redisplays every 24 hours at 1 00 AM default The time and time frame can be configured when you provision the phone For information about provisioning the IP Phones see Nortel Communication
93. ss the Cancel soft key to cancel the modifications Use the following procedure to adjust the volume i D4 Press the Services key select Telephone Options and select Volume adjustment Press the Up or Down keys to scroll and select one of the following Ringer Handset listen Handsfree listen Headset listen Buzzer Press the Enter key Customizing your IP Phone 1220 basic features 4 To increase or decrease the volume Up Down perform one of the following actions ina or n Press the Up or Down soft keys Press the Up or Down navigation or keys Select Cancel 5 Press the Select soft key to save the volume level and return to the Telephone Options menu Lali as or Press the Cancel soft key to cancel the modifications Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu Nortel recommends that you use the Telephone Options menu Note lf an Expansion Module is attached to your IP Phone 1220 changes that you make to the LCD screen contrast of the IP Phone 1220 also apply to the display screen contrast configuration of the Expansion Module Use the following procedure to adjust the display screen contrast 1 Press the Services key select Telephone Options and select Contrast adjustment Customizing your IP Phone 1220 basic features or 2 To increase or decrease the display Det contrast level pre
94. ss the Left or Right keys 3 Press the Select soft key to save the Select Cancel changes and return to the Telephone a Options menu caine eal or Press the Cancel soft key to cancel the modifications Selecting a language Information that appears on the display is available in multiple languages This language setting controls the language only for IP Phone 1220 features If the Language setting is password protected you must enter a password SCPW to change the language If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Use the following procedure to configure the language 1 Press the Services key select Telephone Options and select Services Language Customizing your IP Phone 1220 basic features 2 Press the Up or Down keys to scroll and select the desired language for example German Deutsche Note You cannot install some languages on your IP Phone Contact your system administrator for additional information about available languages Press the Select soft key to save the desired language and return to the i or an Telephone Options menu or Select Cancel Press the Cancel soft key to cancel the modifications Customizing your IP Phone 1220 basic features Selecting date and time format Several dat
95. ssed 1 Press the ROD key during an active call 2 To stop the call recording press the ROD key again Using SAVE key Use the SAVE key to save the recording of an active call This key is associated with the active user ID and is operational only if a call is active The SAVE key is displayed in the following scenarios e Normal operations If the SAVE key is pressed during an active call the call is saved e CR application in Bulk Record Save everything mode Recorded conversation is saved at the end of the call If the SAVE key is pressed then the call is not saved Operating your IP Phone 1220 e CR application in Bulk Record Delete everything mode Recorded conversation is deleted at the end of the call If the SAVE key is pressed then the call is saved The SAVE key lamp status depends on the status of the call recording If the call is to be saved then the lamp is lit 1 Press the ROD key during an active call 2 To stop the call recording press the ROD key again 3 Press the SAVE key to save the conversation Troubleshooting Your IP Phone 1220 Troubleshooting Your IP Phone 1220 This section provides basic information about troubleshooting your IP Phone 1220 if Virtual Office causes a problem For additional help see How to get help on page 21 Virtual Office Table 10 on page 154 lists error messages and describes actions to correct the causes Table 10 Troubles
96. t 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Regulatory and safety information The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Warnings e This is a Class A product In a domestic environment this product can cause r
97. t key Hold key Mute key folume control keys Dialpad Handsfree key Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used according to the instructions can cause harmful interference to radio communications However there is no guarantee that interference cannot occur in a particular installation If this equipment causes harmful interference to radio or television reception which you can determine by turning the equipment off and on you are encouraged to try to correct the interference by performing one or more of the following measures e Reorient or relocate the receiving antenna e Increase the distance between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced technician for help This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case y
98. tel applications are a group of hospitality features that increase the value of the IP Phone 1220 In a hotel environment guests can access the following services e Configuring Automatic Wake Up on page 129 e Activating Message Registration on page 131 e Using Maid Identification on page 133 e Using Room Status on page 135 Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call You can program your IP Phone to automatically place a call at a predetermined time When you answer the call prerecorded music plays for 30 seconds followed by a prerecorded announcement or the attendant on the line Entering Automatic Wake Up call Use the following procedure to enter Automatic Wake Up call C a 1 Lift the handset 2 Dial the Automatic Wake Up Request FFC Operating your IP Phone 1220 3 Dial the Automatic Wake Up time ina 24 hour time format hhmm You hear a tone to confirm your entered time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to configure the time to 7 30 a m enter 0730 to configure it to 9 45 p m enter 2145 4 Press the Goodbye key Goodbye Cancelling Automatic Wake Up call Use the following procedure to cancel Automatic Wake Up call 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key Goodbye Operating your IP Phone 12
99. tem Table 6 on page 75 describes the key functions in dialog boxes Table 6 Navigation key functions in dialog boxes Key Down arrow keys Function Scroll down in the window Up arrow keys Scroll up in the window Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Turn Edit mode on or off Select or clear a check box Customizing your IP Phone 1220 advanced features When you work in Edit mode the first field of the item is selected and a blinking cursor appears to the right of the current edit position Table 7 on page 76 describes the navigation key functions in Edit mode Table 7 Navigation key functions in Edit mode Key Function Down arrow keys Open the list Select the next menu item Up arrow keys Select the previous menu item Right arrow key Select the current list item Move the cursor to the right Left arrow key Delete the prior character in the edit field Moves cursor to the left Enter key Select the current menu item Save modifications to the menu item Exit edit mode box Enter characters Insert characters or digits at the current cursor or digits on the position dialpad Note Press the star key to insert a period Note Special characters are under 1digit key By repeatedly pressing 1 the characters circle in the following sequence 1 _ amp
100. the volume Your Mute key functionality is enabled or disabled by your system administrator Contact your system administrator to determine if your Mute key is enabled If your Mute key is enabled press the Mute key to listen to the receiving party without transmitting your voice Press the Mute key again to return to two way conversation Note If your Mute key is not enabled pressing the Mute key places the call on hold Press the Mute key again to restore the active call or press the line key to restore the active call You cannot retrieve this call from hold by pressing the Hold key The Mute key applies to handsfree handset and headset microphones The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted Using your IP Phone 1220 Ce PR Press the Handsfree key to activate handsfree mode Note The Handsfree LED indicator located on the Handsfree key lights to indicate that the handsfree is in use Handsfree Use the Navigation keys to scroll through menus and lists that appear on the LCD screen The outer part of this key cluster is used for up down left and right movements Use the Up and Down keys to scroll up and down the menu and the Left and Right keys to position the cursor In some dialog boxes that appear on your IP Phone you can also use the Left and Right keys to select editable fields Press the Right key to select the field below the cu
101. ument text in parentheses indicates the labels that appear on the key caps for example Services Fwd gt Fwd lviore Ea 2433 Context sensitive soft keys are below the LCD The soft key label is dynamic and depends on the active feature The label length is a maximum of six characters A triangle before a soft key label indicates the feature is active Press the More key to access the next layer of context sensitive soft keys self labeled The four keys on either side of the LCD are self labeled line or programmable feature keys with labels on the LCD These keys also function as line DN keys A steadily lit icon beside a line DN key indicates the line is active A flashing icon indicates the line is on hold When a call arrives on a DN key which is not on the currently displayed page of keys the IP Phone automatically displays the page with the active key Using your IP Phone 1220 Volume EB Mute A steadily lit icon beside a feature key indicates the feature is active A flashing icon indicates the feature is being programmed When a call arrives on a feature key that is not on the currently displayed page of keys the IP Phone automatically displays the page with the active key Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and Handsfree features Press the upper button to increase the volume and press the lower button to decrease
102. ure to forward calls on your IP Phone to another from a remote IP Phone Activating Remote Call Forward Use the following procedure to activate Remote Call Forward 1 Lift the handset 2 Ifyou call from an IP Phone outside the system dial your direct system access number and wait for the dial tone Operating your IP Phone 1220 3 Dial the Remote Call Forward Activate FFC to activate the feature Dial your Station Control Password You hear a dial tone 5 Dial your DN or A To reinstate call forward to the previous or call forward number press the key Do not perform steps 6 and 7 Gais 6 Dial the number to which to forward the calls If the number dialed is invalid you hear a fast busy signal 7 Press the key a Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward C a 1 Lift the handset Operating your IP Phone 1220 2 If you call from an IP Phone outside the system dial the direct system access number and wait for the dial tone 3 Dial the Remote Call Forward Deactivate FFC 4 Dial your Station Control Password 5 After you hear the dial tone dial your DN 6 Press the key Operating your IP Phone 1220 Managing multiparty calls Use the following features to enable multiparty conversations e Using Call Join on page 122 e Setting up a Conference Call on page 122 e Using
103. vated for Virtual Office by a remote IP Phone your office IP Phone logs off and is no longer operational When you return to the office disconnect the remote logon and regain control of your office phone If you do not explicitly disconnect the remote logon your Virtual Office session expires after a fixed period of time which your system administrator determines Disconnecting your office IP Phone from a remote IP Phone Use the following procedure to disconnect your office IP Phone from a remote IP Phone Home To disconnect your office IP Phone from the remote IP Phone a Press the Home key b Enter your User ID and password this logs on the Office IP Phone to your office network or or Virtual Press the Virtual soft key to log on to cama another IP Phone and your IP Phone becomes a Remote IP Phone Logging off Virtual Office To log out of Virtual Office press the Virtual soft key Automatic log out from Virtual Office Your remote Virtual Office IP Phone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity When automatic logout is about to occur the following message is displayed on the IP Phone Logout phone now Customizing your IP Phone 1220 advanced features Press Yes to allow the IP Phone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer If no key is pressed the IP Phone logs out o
104. y calls 122 Managing your Station Control Password 65 Meet me page 138 Message Inbox key 28 Message key 165 Message Registration 131 Message waiting indicator 27 168 Miscellaneous call Features 145 More key 24 Muting a handsfree call 94 N Navigation keys 26 165 O Off hook 166 On hook dialing 92 Override a busy signal 137 P Paging tone 166 Password Admin 30 Performing Diagnostics 48 Placing a call on hold 109 Power over Ethernet 11 Privacy Release 151 Q Quit key 27 R Radio Page 137 Redial 28 Regulatory and safety information 12 Retrieving a call on hold 109 Ringback ring tone 166 Room Status 135 S Second Page Functionality 10 Selecting a language 43 Selecting a local dialpad tone 46 Self labeled line programmable feature keys 24 Services key 29 30 166 Shared Directory Numbers 167 Soft keys self labeled 167 Speaker key 26 Special dial tone 168 Special Prefix code SPRE 167 Station Control Password SCPW 168 Status Messages 168 Switchhook 168 Switching from handset mode to handsfree 94 Switching from handsfree to hand set mode 94 Switching from handsfree to head set 95 System or Switch 168 T Telephone Options 29 Terminating a handsfree call 93 Tracing Calls 145 Transferring a Call 110 U User Interface 168 Using a headset 94 Using Attendant Recall 112 Using AutoDial 98 Using Automatic Answerback 105 Using Call Forward 116 Using Call Hold

Avaya Communication Server 1000 - Nortel IP Phone 1220 User Guide

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